PetSmart Reviews

Pricey - they claim to match prices but then when you show them on your phone the price matching request they usually don't. So it's a little disappointing.

I have been shopping at Petsmart for a long time... probably in excess of 12 years. I belong to their Pet Perks rewards which offer you some incredibly good deals. I shop in-store about once every 10 days and online once every couple of months. I also have used their buy online pick up in store on 3-4 occasions. It's always ready and they get the order right. Their customer service is first rate and you are always greeted with a smile. They have a wide selection of brands and some really good sales if you keep your eyes open... especially with the Pet Perks rewards. And they make holidays fun! They always have special items for me to "gift" my pets with during the holiday season. Even though they hate wearing antlers and Santa hats!

The staff always asks if I need help on finding something or in carrying out items to the car. The store is well-organized and clean. It's pleasant and I tend to browse and buy more than I intended.

Find some of their products overpriced but when they have a sale I am there. The selection of products for dogs is pretty good though and will check the website first.

The Grooming Section is questionable. I took my West Hyland there for nail clipping, that is front and back paws. One groomer held him while the other trimmed his nails - ok very good. I brought him back for the works. Another gal gave him a bath, then she started to work on his hair. Obviously he did not like how she handled him as she nipped his chest twice with the cutter and he ended up with two bald spots. Shortly after that, and half a haircut, I got a call to pick him up as he was hard to handle. I told him he was a bad boy.

I needed a good grain free venison food for my dog. PetSmart salesperson was very informative. He asked questions about the dog, my problems, etc. I found a good low fat venison potato dry food that is working out well for him.

PetSmart is well stocked. They seem to have good employees that are willing to go the extra mile for. I love the section they have for most pets. Very customer friendly. Prices are good and reasonable.

PetSmart caters both to cats and dogs,etc. and is the only store that has multiple product for cats!!!! All others have small Small supplies for cats!!!! Wouldn't go anywhere else!

Wish PetsMart sold Victor dog food. It's what we feed our Golden. Buy most of our other pet products at PetsMart such as kennel, toys, treats, etc.

Prices are always great, and they have a huge selection of products. There is always someone right there to assist you if needed. I just love this store!

I have 2 PetSmart stores close. I only go for groomers and buy specific treat that only PetSmart sells. The merchandise is expensive but they have good sales.

I set an appointment up for my Shih Tzu Bella to get bathed and groomed. When I went to drop her off she was nervous and shaking. But two and a half hours later I receive a call from PetSmart saying that she wasn't able to groom her because she kept moving her leg every time she would go to cut her, and that she was shaking and scared.

Good service, but the quality is so so. Why any pet store would want to sell food that is harmful to pets is not very pet friendly. I used to buy my pet food at this store, but I found the same pet food at another store for $15 per bag less.

Wonderful store to shop in and excellent and helpful associates. Usually has everything I want. Sometimes I work there along with others and we are always treated well (demos). The only drawback is the animal visitors who sometimes misbehave. (or perhaps I should put the blame where it belongs on their humans who may not clean up after them). Products are sometimes expensive. Associates are very knowable about what they are selling.

This store does everything from pet adoptions to having a vet. It also has a variety of food and care products. They also have an excellent pet training class. The staff is knowledgeable and always helpful as well.

Usually have in stock what I need. Always someone on hand to help me find something. Friendly at checkout. Sale items usually in stock at sale price. They take an interest in your pet and can remember your pet's name.

We bring our Rottweiler bulldozer to doggy day camp every Tuesday. He has a great time every time. It's a great thing for a dog whose owners work a lot.

We shop most of our pet supplies at PetSmart. We especially like the pet groomer Javier who has taken care of our Smokey! Prices are decent but shipping is a little higher than most others.

PetSmart is one of several pet stores that I shop at for my pets. They are not the # 1 store I go for my pet's needs (local stores come 1st), but I know I can get some basics & they do have a large variety. Mostly I LOVE PetSmart because of their pet adoptions. Biased to them as I found one of our beloved dogs at PetSmart. Would give higher rating if less products were made in the USA & not China. This mainly because of previously known problems with products made in China that have been harmful & sometimes deadly to our pets.

Employees are very helpful and knowledgeable. They will help you find what you are looking for even though most everything is easy to find. I am very pleased shopping at PetSmart and will return again.

Not my favorite store, the employees are not as knowledgeable as elsewhere, but always pleasant. Getting my Kitty prescription food was complicated, but all worked out.

Overall PetSmart has a great selection of food and anything else you need for your pet. The food I purchase there is a bit expensive but it is healthier than the less expensive brands available elsewhere. Their grooming services are comparably priced but the final job is not as good as another place just as close by. Compare the ads!

I have an African grey parrot and a conure. The selection of items for birds is poor and the quality of what is available is very poor. Particularly I have had problems with old seed that is infested with Egyptian Seed Moths and have been fighting blooms of moths that came into my house with PetSmart parrot feed. It is very much like having a dog groomed at PetSmart bring fleas back home with him --- except that parrots are so sensitive to environmental toxins that I cannot use the more effective treatments.

Always have wonderful and kind experience from workers. Great customer service. Would recommend PetSmart to anyone. Best dog food for price. Always clean and smells clean.

I have ordered more items online than in the store because the store is not close to my home. I love the idea of you being able to bring your animal in the store with you. All of the employees are very helpful and friendly, and it is evident in their attitude towards the customer.

Anytime I visit Petsmart, if I have a question the employees are always very helpful to answer them and help me find any of the products that I need. The store is always very clean and neat. I have a Petsmart that is in a very good location and not far for me to travel to.

I thank God that a PetSmart opened in our area. So much easier than driving for a half hour for what you want. I particularly like shopping the clearance items. Glad to take my dog with me!

I've been a PetSmart shopper for over 12 years now and never had a bad experience like I'm currently having. I will never order anything online from this store again. I ordered $47 worth of merchandise on 11/24/17. It's been pending in my account since 11/24/17. I called yesterday and spoke with a guy that told me 2 of the items had shipped and the rest were on back order. So today 11/29/17 I have a $24 pending charge from PetSmart. I called and spoke with another guy that couldn't tell me anything more than what I knew already. So basically there's over $60 in my account tied up with PetSmart when I didn't spend that much to begin with! Don't plan on shopping there anymore.

I find the customer service representatives are always helpful and friendly and wanting to please the customer. In addition to the excellent customer service, they are always helpful when you need to return an item and help you find the item you really need.

Generally, staff are helpful in locating desired store products. They have clean restrooms, good location, decent prices, reliable hours of operation and coupon incentives.

I love this store for shopping for my pets need. He loves to go with me shopping too but there is none close to me where I would drive with him. He is not a good car rider!!

My nearest PetSmart is filthy and my dog who has never had an indoor accident thinks he's outside and marks his territory. Unfortunately I signed up with Banfield vet and they made me clean up my dog's pee. I feel my dog will catch a disease and will not renew next year.

Petsmart always have what I'm looking for, whether is pet food or services. I love that they are close to my home. Also they donate free meals to needy pets when I buy bags of dog or cat food. Love it!!

I like the large bags of dog food at Petsmart. However, we have multiple cats and it would be nice to be able to find larger sizes of the cat food we use. Also, Petsmart doesn't have a good variety of rabbit items, making us go to another store for our pet rabbit.

Decent selection, better than most. However, the price point is usually a little higher. Depending on the store, the grooming departments can be hit or miss too.

Probably the best of the large box pet stores. Better prices than the rest of the pet type only stores and more complete in inventory as well services. Almost the only place outside of veterinary offices to purchase prescription pet foods. PetSmart does not carry prescription foods. Most PetSmart stores have in house pet adoption as well.

I like this store although I think they are overpriced. But they offer great selection and service compared to Walmart. So that is why I go there.

PetSmart generally has a wide selection of all types of food but the prices are a bit high compared to Target and Walmart and especially Meijer, but those stores have a limited selection. PetSmart prices are A LOT lower than their competitors-PSP and Petco which have ridiculously inflated pricing. I find the most annoying point of PetSmart is their online ordering for in-store pickup. Perhaps it is only in my county in Michigan, but the stores in this area simply cannot get their act together when an online order is placed for pickup at the store. Another negative is having to request the online price when shopping in the store, where the prices are as much as 15% higher.

I really like Petsmart because they work with military veterans groups and giving food to feed other animals. The other stores might do it but it is not mentioned in their ads.

Overall the store is great. I can use coupon and they price match other stores and chewy.com. Customer service is ok too. But most of the managers look annoyed or give me the one word answer. I'm a self-sustained shopper so I deal with it.

I have been shopping at PetSmart for years and have always been able to find what I was looking for. Their prices are average and their workers are pretty nice.

I love going to PetSmart for products for my dogs. Their selection is very good. I also love that they email coupons to me for discounts and free products. They do have good sales too. However, sometimes their sales are quite confusing for people, as the coupons are not clear as to what you are getting for free with the purchase of something else. Overall, though a great store.

Very simple. The staff that works at my local PetSmart really seem to care about the animals they train, trim or bathe like my 7 year old Border Collie that is a rescue animal. His first trip to PetSmart for a bath he was afraid but the staff calmed him down and now when I take him for a bath and trim, it an "event" he looks forward to!

There are always representatives ready to answer any questions and they are very kind. I love that they include a vet there too. Their services are wide.

I like the order online and pick up in the store. There are usually discounts. Customer Service is fine when store is not crowded. You have to wait for someone to get your pick up order and sometimes it takes 5 minutes or more. So I pick up on a week day.

I have been taking my dog Max to PetSmart since he was 4 weeks old. They are very knowledgeable, professional and dependable. Also, location is perfect.

I placed an order that was a Black Friday deal, order was received and two days later cancelled due to inventory. I went to the store, I placed the order, I saw pallets and pallets of the cat litter I ordered. I was confident that the order would be filled or I would have just bought it then. I shop this store quite often, have placed online orders from this store, and have adopted from this store. I am upset because my order was cancelled due to inventory but you are running the same sale today on Cyber Monday. Can someone explain this to me, cancelled my order last night, but this morning you have the litter???? Guess there is a Litter Fairy!!!

The store in WLA is very large with a vet and a pet hotel. I really enjoy the vast selection of toys, food and home goods. Problems though with booking online-- they never emailed back an acknowledgment within 48 hrs, as they said they would. Calling in, I was able to book the boarding.

PetSmart used to have a corner on the pet retail market. Not anymore. Their in store customer service is really awful. But their friends and family sale is good for a large item purchase.

Prices are excellent compared to most other pet supply stores. However, the selection is not so great, maybe because that is how they keep prices down. They carry a good variety of the more common, mid-range brands, but I would like to see a wider selection of brands.

The manager of this store, and employees give excellent customer service. They helped me get the right kennel; food, etc. the same day I adopted my 2 year old dog from the Jacksonville Humane Society. It would be helpful to pet owners if the toys for their pets were more affordable. It would be nice to have a PetSmart pet hotel in my area called the Westside of Jacksonville.

Pet Smart is not consistent in the products they provide. They change their dog food lines so I always have to change my dogs food almost every time. And of course the food is always higher in price. I am always looking for the previous dog food at other stores or now online.

Great service and wonderful employees, always ready to help you. They have great sales and the groomers really care for your animals. I couldn't ask for more.

Friendly service, helpful, but cannot always find item I'm looking for. Large supply of dog and cat products. Good display of fish tanks and decorations.

One thing that I especially like is their self service pet wash. It is a raised enclosure that saves my back as compared to doing it at home. They supply the shampoo and towels and it saves the mess at home. Also if you buy the multi wash card, it only costs $5.00 a time. Well worth it.

Their people are the best part. They are friendly and helpful, and they love pets. They seem very knowledgeable about dog breeds, and they are always willing to learn. But their Grooming service ranges from good to not so much, depending on the groomer, and the breed. They are in the upper third for grooming cost as well.

Limited selection of Aquarium supplies and livestock not for advanced hobbyist. Stores keep reducing brand and item selection. Polite help but not knowledgeable. Cat and dog supplies good selection. Always wait for a sale as prices are high.

WARNING: Negligent Groomers!!! After a recent visit to the grooming salon, my 8 lb Yorkie returned urinating blood. The MEAC vet determined suspicion of trauma, due to all of his lab results coming back normal for any other potential causes like an infection. While the store manager has been polite, she states the groomers won't admit fault and therefore not much can be done.

For a chain pet store, better than Petco. Seems little more professional and products. Also, have a Banfield hospital and dog day care and boarding which I have not used because concerned quality of employees hired for boarding. The bottom line is what is important to big pet companies.

I like PetSmart and shop there for both dog and cat food and other dog and cat supplies. They have a good promotion of buy 10 get one free for many brands of dry food for dogs and cats; however, other items are on the expensive side. I can purchase the same items for far less on a website with free shipping with a dollar amount order which isn't that high when I stock up. Store is well organized and the staff are helpful. I can't always find what I want, but the staff will order specifically some items at request, which they have done. Good store overall.

I frequently visit this store for both food for my Cockatiel and Dog as well as other supplies. First time using the grooming service and the staff were all friendly, helpful and courteous. I like that they continue to offer a good selection of bird toys and supplies in store since other brick and mortar stores have moved bird supplies to online sales only, they continue to be a great source to satisfy the needs of us bird lovers.

They have the best variety of goods and services but they can use a lesson in customer service. If you can find someone they seem to feel like you’re interrupting them. I was in retail for 10 yrs. You have to engage with the customer and make their needs number one so they will come back.

Host cat and dog adoption agencies routinely and don't sell these pets. Started offering raw food option. For every bag of food bought, any brand, donate a bag. Groomers are good, my only complaint is that they won't cut out mats rather than brush them out without an extra charge.

They have a good selection. Prices are a bit high, however, store is clean and organized. Not a lot of help on the floor itself, usually have to walk around to find someone if you have a question, but otherwise it's fine. One thing they should do - because they have a customer program - Pet Perks. There should be some reason for it for the customer. I have never received a discount or coupons or anything for allowing them to record my purchases, which they use for marketing.

We shop at the Chad Dr. PetSmart most of the time. The staff there are kind and caring for your pet. I like being able to bring my own dogs in as it feels like they are having some say in the treats and toys we pick. They carry the vast majority of top named brands, a good selection of grain free, and a wide variety of primary meat foods in both kibble and soft. It can be a bit crowded and overwhelming at the weekend when they hold their adoption days so we prefer going during the week. Though the parking lot is large, there are not many convenient spaces in front of the store. People occasionally forget to clean up after their pets and feces accumulates where people walk and it gets messy.

I wish there were more salespersons around to ask questions of and to get help from. But I guess PetSmart isn't interested in paying more salaries. But I am grateful to PetSmart for hosting so many animal adoptions for rescue groups and shelters. I wish people would adopt and not buy animals.

I have shopped at PetSmart for years. The staff has always been helpful, friendly and knowledgeable. They always stocked the dog food I used at prices that were reasonable. The staff always helped me load my purchases in my car which was much appreciated as I usually purchased several cases of canned food as well as large bags of kibble each time. They have a great selection of treats, toys and essentials that I used.

They have a good product selection, friendly and knowledgeable staff, and average prices to other like stores. Would recommend to friends.

I needed to get my Yorkie Poo a trim, so I liked the fact they were open on Sunday, most grooming places are not. They did the cut I wanted and it didn't take that long. Loved the cut.:)

The store is always very clean and the employees are always available with answers to questions about pets, pet products or any training classes that may be available.

Not enough thoroughness or training in grooming or clipping nails. Seemed like in a hurry to get done and not trained well. Not at well extended selection for our area.

I have been a customer of PetSmart for years. Whether for my dogs or when I had my aquarium. Pretty much anything I needed I could find here. Prices have gone up in past few years and that's to be expected. Employees are for most part friendly and helpful. That means a lot to me. I want to feel welcomed and not like I'm an intruder. As long as I need pet products PetSmart will be my go to store.

There are so many products that you could be there days just reading labels. So, make sure you research what you are looking for at home before going into a store.

At our Petsmart the associates are rude and if you can find one, they are stocking shelves or some other task. You can ask a question but good luck getting an answer. Check out personnel act like they're doing you a favor by taking your money.

Petsmart store in Airport Plaza, Farmingdale is great and friendly atmosphere although selection of merchandise is very limited. Many pet stores are pet cemeteries, and I prefer to web purchase.

Store always seems clean, I like when they have product reps in aisle who can explain some of the differences between items. Do wish they'd focus a bit more on stocking rawhides, etc. that are made in USA. But clerks are friendly.

I like the grooming area and the healthy variety of animal food. The people are very helpful. No lines clean space to walk through. Birds are affordable. I would recommend to come here any answers.

Love walking the dog. Dog loves the smells. Looking at the various animals, most I would never own. Still, the dog enjoys the trip. Wouldn't go if I didn't have the hairy beast.

I went to PetSmart to get some hamsters so I got 2 Chinese dwarf hamsters. They were very Boring. They stayed in their little hut mostly. Only came out once in a blue moon so I returned them for some more active more sweeter hamsters so I got 2 baby fancy black bear hamsters that are brothers. Come to find out the staff lied to me telling me they have been tamed, handled there, very sweet. That was bull poo. They’re very hyper. They bite very hard. I have been trying to get to know me and my scent but it's no go so I'm going to return them to get a refund. Another thing about PetSmart their prices are very night. I went to go get some bedding for the little guys and looked to see how much it was and I put it back. 20.00. I can get a better deal for the same brand at Petco. I'm not going back to PetSmart ever again???

Quite simply, you have people employed "playing store". Polite is the best I can say but not very knowledgeable and the pricing is way out of line. The store appears busy (successful?) at times in spite of itself. The layout of the store is strange for dry dog foods. Their online offering is ancient. And again for emphasis, the pricing isn't competitive. I have bought from Chewy.com and now Pet Smart has acquired this company. I can only imagine the changes. So we shall see and if ruin like Pet Smart, back to Amazon.

I'm into fish right now, when I go to PetSmart, they help me with the different varieties of fish and any other questions I might have when dealing with issues.

I have a Bichon puppy. I went to many stores looking for his whitening shampoo and none of the large retail stores seemed to carry that item. They all had standard shampoos and conditioners but not with a whitening factor. So I decided to go to PetSmart and look. They had what I wanted and a selection of different types, which I did not know were available. There were a varied of prices as well and they did not seem to be THAT much higher than the big stores. The clerk helped me find them and recommended one based on the age of my dog. I guess some are stronger than others. All and all it was a positive experience.

I do like PetSmart. They have quality merchandise however the cost on Some of the merchandise is a bit too expensive for my liking. Those items I steer away from. I am on a fixed income so I do not purchase everything I would like for my pets at this store even though I would like to.

If you have a new pet and they are picky eaters, this is the store, they are willing to take opened packages back. We have two Maltese mixes... Oh so picky! But we rely on PetSmart - they understand our babies.

Can usually find all products I need, staff very helpful and courteous... grooming, well trained and handle pets with gentleness and compassion. The store is always clean and well stocked, and I love that they provide space for dog and cat rescues to hold adoptions.

Shelves are stocked and prices are very competitive. Friendly and helpful employees. Great deals and coupons. Their first concern is helping animals in need of homes, food and care. Always a pleasure to shop there.

I shop at PetSmart weekly because I have multiple animals I feed and they have better prices, selections and sales than Petco and Walmart.

So this is a first for me- switching to buying pet food from Amazon, would love to share this excuse with Amazon and see what their response would have been. I bought Wellness Core kitten food on PetSmart.com (have done so multiple times). I received Wellness Core Pate (different product and less expensive). My receipt reflected I paid for Wellness Core- in price and barcode. The Wellness Core Pate that I received did not have the same barcode as what I had on my receipt. Customer Service then tells me that I can return the Pate (at a PetSmart store, closest being 1 hr away from me- hence the home delivery) for the Pate price (which would be lower refund than what I paid). I threw up a fuss about that- is it ridiculous to expect a refund in the amount that I paid for receiving something that I didn't order?

Very good store layout, selection better than anyone, pricing could be better. Staff always there to help. Parking an unavoidable issue, because of people walking their dogs.

The people are really nice. I used the vet one time and I use the grooming services and buy all my products there. Clean and nice and never had a problem.

PetSmart Customer Sevice in Brea, California is awesome! They are always willing to help in any way especially if there is a problem with pricing! I ordered Pill Pockets online to pick up at this location and was short 1 bag which was buy one, get one 50% off. The manager went in the back to recheck for me, found more and corrected the receipt by crediting my account! If there were not anymore, he would have still credited me!

Love this pet store, excellent service. They treat my dog like a king. Love the people from the grooming salon, very professional. My dog are always happy when I take him to the grooming salon.

The selection of product is great. Being able to take your dog in to pick its own toys is also fantastic. Pricing is also more than competitive. But might be advantageous to separate foreign (non-North American) edibles for customer convenience.

I used to shop at Wal-Mart. In years past I switched over to PetSmart because of their wide selection. I do say they certainly keep their store spotless. You would think that would be difficult. Mind you, the number of dogs coming in and out! Wonderful experience at times with customer service. I normally have my negative experiences at the register. But they resolve them quickly. Hurrah to PetSmart.

Great selection and good quality items. A little more expensive than a regular store but you can find all of your animal needs and products. I would recommend this store more than any other.

All live animal sales need to be stopped, including reptiles, birds, rodents, and fish. PetSmart is unable to provide adequate, species specific care or source from responsible domestic breeders. Current adoption program is good, and should be expanded to cover more animals than just dogs and cats.

Good variety of dry foods and treats. Occasionally hard to find stuff because there is so much, but staff very helpful. Veterinary services and grooming services available, as well as pet daycare/hotel.

Store allows animals to shop with you, the selection of products and prices are excellent. Online shopping is an alternative with offers of free shipping.

PetSmart has their goods nicely lined up to compare, has a good depth of items, ahd it is a pleasant place to shop. They have items some other pet stores or pet sections do not have.

The salesperson was very helpful in finding the right dog food for our sick dog. Explained everything about the product to me. Awesome customer service.

I love shopping at Petsmart, I bought a training collar for my dog and I returned it three weeks after my purchase without a receipt. They simply looked it up using my Petsmart number... I was offered a full refund and this change.

I only shop there if there is a sale. They are expensive. I will go there to see the selection available and to see the pets up for adoption.

Always find what I want at PetSmart and if I have questions, the employees are very helpful. I like that when you purchase an item, they give a "meal" to a needy animal.

Usually has a good selection of average quality merchandise but never anything really special, never any specialty items. You can usually find what you need though.

There is always a knowledgeable person close by to answer my questions, today the young man answered questions I didn't even know I had! This store has taken my love for dogs and turned it into a passion. I'm there at least twice a week and treated like gold every time!

We have use many PetSmart locations for our 7-year-old boxer for boarding and day camp since she was 10 weeks old. We moved to PA last year and started using the Willow Grove location. A few months ago we boarded Zoey and she was attacked by another dog who tore her ear. At the time, PetSmart sought care for the wound and called us. We were assured that they addressed the issue, Zoey was not the cause of and she is a great guest. This has ALWAYS been the feedback as she is a very well-behaved dog with no behavior problems.

PetSmart Tri County Ohio location store does not acknowledge their own sales that's listed on their website when going into the store for purchase regardless if it's listed as in store purchase or online because they're always trying to save money plus their prices are really high!

Staff is extremely friendly, knowledgeable, very helpful! They have offered us excellent advice on dog food brands when we were having issues with our dogs.

My wife and I went here looking for a particular dog food our girls really like and we thought they'd carry it but they didn't have anything close to it so we ended up buying another brand begrudgingly.

I do not like that they sell animals. They should only have adoptable pets. I also think that their grooming department has to be carefully watched.

The mark up on pet products is huge, and I have switched to Chewy.com to save money -- what happens? PetSmart buys them, time to watch the prices go up!

The layout of the store is pretty good. Their selection of some items seems limited or doesn't cater to little dogs as much as I would like. Despite it being a pet friendly store it is kept clean. Their pet boarding has never been an issue other than it seems pretty pricey.

Great store. Anytime I go there the employees are nice and very helpful. At No time have I had a problem or issue. All stores should be like PetSmart.

They carry a large selection of products, especially the larger stores. The return policy is fair. I enjoy bringing my dog there, the staff is very friendly. I especially like the policy of not selling puppies, this helps in not promoting mills.

Staff was very courteous, respectful and very helpful, store was very clean, pet friendly. I wish they had samples for the pets when they came with their owners.

Every time I shop there, the staff is very friendly and knowledgeable. The Sales are always outstanding. I love that they stock enough brands so that I can make choices. The store is always clean and the Loyalty Program is great.

Lately they have had better and more knowledgeable help. I have even seen them go through the pet treats and mark them way down if they are close to being expired. However, the last I looked they still don't carry Halo the cat and dog food I buy for my pets.

The Salon workers are great with my pet and as well as doing their jobs!! The store is always clean and tidy!! However, the cost of their services are pricey and getting higher!!

I bought the puppy coupon book and went to get the free bath for my puppy, first the lady offered a deodorizing shampoo and didn't tell me that it was $20 extra. But my main concern was that when I went to pick up the dog a little early the lady had the dog on the table and the dog fell twice and was hanging by the neck. She took forever to put him up on the table because she was talking to the other employees. My puppy started shaking so bad after that, whining and probably in pain from hanging from his neck (GSD 4+ months old, 46 pounds). I'm sharing this so people become aware. I would never use this service again.

The customer service is always topnotch at PetSmart, whether it's the cashiers, the people working in the different departments, or the grooming salon.

When we first got our rescue Basset/Shepherd we looked at PetSmart and PetCo for supplies. I found that Petsmart had a larger selection of everything and a more lively business. We find what we need in PetSmart. We have been going there ever since for supplies and regular grooming. Although there is always a huge turn-over in groomers, they all seem to really care about the animals and take special precaution with our pet who is now blind.

The store is great, but it could have more help on the sales floor when animal owners aren't sure on products that would be good for their particular pets.

Customer service is great. They are always helpful and courteous. I'm a little disappointed about the product selection because some products I use are no longer available. I can't get Little Cesar dog food or some grain free duck and potato dry food, and dog treats with only one or two ingredients made in USA.

Store staff always very helpful. Store is clean with lots of quality items but prices are a little on the high side for lower quality items. I find a lot of waste in regards to ripped bags of food or food that is about to expire. It would be more profitable to offer a larger discount on these items or at least donate to a local humane society, I'm sure they could use it.

This is a friendly store, not necessarily knowledgeable; most items are list price, so it's NOT a discount store, but they do have sales, and you are welcome to bring your pets with you into the store.

PetSmart never seems to have enough staff on hand but they are very friendly and helpful and I recommend to other pet owners. I have dogs, cats and reptiles and have shopped there for all of them.

We enjoy taking our little Cavalier King Charles Spaniel, Mia, to PetSmart. She gets to interact with other dogs and we like seeing what she looks at. They have a great selection of quality items. The employees are all attentive to pets and their people. It's always a bonus trip when you get a good coupon in the mail!

There's a lot of variety of items in this store, where I usually do most of my shopping. But unfortunately, as much as I do like shopping here, I'll go elsewhere if the price is right.

I've recently had knee and wrist surgery and ALL sales people help me procure what I need AND then deliver it to my car. Also, they carry both Merrick as well as Royal Canin.

PetSmart is my go to place for pet supplies. The employees are polite and knowledgeable. They are always so helpful. I've had issues with Petco in the past.

PetSmart is the only 'pet' store we have in this town. And per the norm, they have things priced for the area since they are the only store. The dog food I prefer, Hill's Science Diet, has been pushed to the very back aisle and now the selection is gone. They have discontinued carrying a lot of this dog food. Plus they have raised the price by over $15 dollars a bag or more. The people have always been very polite and helpful.

Store employees are attentive and knowledgeable... They also are concerned about the pets! They show interest, share their own experiences and relate what has worked for them.

This grooming staff are generally very friendly and fees are reasonable. My animals are happy to enter and happy when I pick them up. I trust them. The stores is well-stocked with items they do carry which are only mainstream brands that are not of the quality I like to feed my animals. Perhaps they want to consider increasing the natural health and no grain products that the majority of pet owners prefer. Also their prices on pet foods, in general, is grossly overpriced. But their toys and other items seem competitive and they do have a good selection.

The customer service is good. Sometimes you have to wait for someone. They are knowledgeable about their inventory and product. The store is clean. On some items the prices can be a little high but better prices than competitor Petco.

The prices are high and hard to find a employee to help without going up front and finding the only one person working standing in their check out lane till all customers go through to have them show you where said item is.

I shop (not anymore) at PetSmart on a daily basis for pet food because I have 16 animals. For my anniversary my husband decided to buy me a chinchilla since I have wanted one for so long. He decided we should go get the ones that were at PetSmart for so long and give them a good home. From day 1 the 2 chinchillas showed different personalities, but I fell in love with them. Well here is day 16 and I wake up and Peanut is laying there deceased. Out of nowhere. He was out playing yesterday. I called PetSmart and found out that there is only a 14 day animal return/guarantee. Well so not only is my heart broke and my Chewy alone... I am out of 150 bucks for an animal to live 16 days. I called and spoke with the manager since they see me every day and know how I am with my pets and got told well 2 days too late. Worst customer service and policies ever!!! DO NOT BUY ANIMALS from these heartless, bad service, thieves…

There doesn't seem to be enough caring staff to look after the little kittens in the crates and they are poked with toys and fingers from children whose parents are not watching them. It's terrible and some of these kittens are waiting for medical care because they are sick. They shouldn't be out front in the cages and I spoke to the manager about this and wasn't real thrilled with his answer.

Stores are very clean, large product selection, and staff is very helpful. What I think they do well is have different groups set up adoption services and don't sell cats or dogs.

There is an abundance of selections. Staff are friendly and always willing to help. However, I have yet to find a dog toy there that my boxer didn't destroy in less than 24 hours!

Staff have always been very helpful, and knowledgeable, for the most part. I shop their sales, and they are sometimes very good. They carry cheap and very good brands. I like Simply Nourish dry food for my cats because the Chicken and Turkey has 40% protein, and it regularly goes on sale. The cats like it also.

PetSmart is a great store that is well stocked, with a friendly helpful staff. I visit PetSmart when I need an item that is difficult to find. My only concern is that PetSmart is expensive when compared to Wal-Mart or online. That is the only thing that keeps me from giving PetSmart highest marks in all areas.

I would shop at PetSmart more frequently if the costs were not so high. I can find the same products cheaper at other stores and online. I don't have enough room to store larger quantities which would give me a better price.

Everyone at the 60641 PetSmart has become like family. The groomers and everyone are so good to Macadoo, my Great Pyr. The groomers are exceptional. I wouldn't shop anywhere else for him or have him groomed elsewhere, and I recommend them to my friends.

My PetSmart carries a wide variety of products and my Lagotto Ramagnolo loves to go in there. There are so many smells that keep him wandering the store. Also, we use the grooming center and the groomers have done a fantastic job with Sonny's hair. Love my PetSmart BUT it does not have a pharmacy and I think my store is really missing out on an opportunity for this area.

I have taken my dog to PetSmart groomers for almost 3 years, however, I will not be returning after our most recent visit. My dog is a 3 year old Doberman, and she has never had any issues with the regular groomer she would see at PetSmart. Recently, there has been a lot of turnover, and her regular groomer no longer works with the company. I scheduled with a groomer she had seen a few times, and this time after a few hours, the groomer called to say she was ready to be picked up. While on the phone, she told me my dog had a bump on the top of her head, but that she was not sure where it came from. She said to me that it was maybe from bumping her head on the kennel, or a bug bite because "it just appeared".

I have a miniature Yorkie that weighs 5lbs. She in very good health and I have her on the Bakersfield medical plan. I took her to PetSmart in Jacksonville, FL. At Duval Station for grooming after dropping her off I received a call three hrs later that she passed out and was rush over to the in-store vet. I raced over there and the vet said she would have died if they weren't there to provide her with oxygen. I demanded to see her and when I did she was fine. The vet said her tongue was purple and after giving her oxygen it turned back pink. This tell me her oxygen supply was cut off, I assume by a tight leash around her neck during grooming but obviously they won't admit that.

At PetSmart in Salem Oregon, the cashiers were very unprofessional leaving me (the customer) in the back waiting for someone to help me when there were at least 3 people working at the counter talking to another person who also works there but was off duty. The problem was they didn’t help me for standing around talking to each other. Manager included. Then I had to stand in line to wait my turn while they opened up another register take care of the employee who was there talking to them in the first place. My problem is that I shouldn’t have to wait around until they finish visiting to get taken care of. I never write reviews but today I felt like I was being ignored by the staff.

Tried to buy a saline solution for my puppy who was very sick and was told I have to see the vet they are now partnered with. I can understand this with certain items but Kat at West Knoxville by mall was very disrespectful and they all gathered at the phone in almost a blood frenzy to be disrespectful. You know a tree by its fruit. I will no longer be a customer.

This is the second time that we've used PetSmart for grooming services. The first time, I was called and asked you pick up my pooch because he was too nervous to be groomed. Today, when we picked him up, we were told that if any other Groomer was to cut him, that they'd refuse to because he doesn't stand up! What? But if we requested the Groomer that gave him his grooming today, she would do it because he's such a cute and sweet dog (he's a 6-lb pomeranian). When we got home and was able to love on him, we saw what a "shotty" job that was done! He was suppose to be cut with a 1/2" blade all over, but we found so many places on him that was not cut or not cut to 1/2". Then, where they used Scissors, you can see that - not very well blended. Totally upset with this store!

Today, on a recommendation, we took our dog to PetSmart groomers. When we arrived we specifically told the groomers EXACTLY what we wanted done. Specifically HOW to cut the dog's fur. The employees stopped chatting with each other long enough to take the order and immediately started to try to upsell services. When we picked the dog up, it had been sheared like a sheep. When I complained they lied and stated, “That is what your wife asked us to do.” When I explained that was not true, I could hear laughing in the background. I am posting this here. I will get my money back and I will also report them to every agency possible. With all the complaints they have received there needs to be a regulatory agency that shuts the grooming portion of the store down. That is my goal.

Manager unwilling to refund cost of training class unless customer comes into store. Unwilling to accept notarized signature for refund. Unwilling to email, fax or in any way work with customer to resolve refund issue. Corporate office unwilling to make any exception. Very obvious that customer satisfaction is NOT important to store and even worse to corporate office. WILL NEVER SPEND ANOTHER PENNY AT PETSMART!

If I could give no stars I would have. The grooming department is full of inexperienced and unprofessional staff. Unfortunately don't know how to handle a nervous dog. A Lab rescue who lives with 3 tiny Shih Tzu who has NEVER shown any sign of aggression was labeled aggressive and turned away with no services rendered. Took him home and bathed him myself and saved myself the $$. Never again.

We have been shopping and using the grooming service for our dog Buster for years. Buster had cancer and had to get many treatments, however is doing well now. Buster had to stop vaccines because of his cancer. We took Buster up to PetSmart to get his nails clipped, the employee and manager would not accept him because he was past due in his vaccines for a month. When I had explained to them he could not have them because of his cancer. I also offered to have them call the vet or confirm the blood test, which is something that is acceptable by boarding and grooming when vaccines cannot be done due to health risks. They were very rude and unprofessional.

I buy only cat food and it's always a disappointment that the items I am looking for are either no longer available in the store where I shop or they're always out of that item. The cat supplies are limited while dog supplies will take up two aisles. PetSmart discriminates against cat owners by having 75% dog items over the small percentage of other animals. They make the assumption that there are more dog owners than cat owners. Many dog owners also have cats. The "pickings are slim" forcing me to go to a grocery store. I can find cat food cheaper in the grocery store than at PetSmart and items that they are always out of. Customer service is of little help because they don't know if the item has been discontinued or if the store isn't supplying that item anymore. I guess I can't expect them to know those details.

Nasty and filthy. Floor looks like it's every been even swept. When I inquired as to why the store was so dirty, an employee who was just standing around stated, "They won't hire anyone to clean." Really? I mean, I could personally go in there and push a broom around for about an hour and do wonders. I called the store and asked for the manager. I got the same response from him. He stated, "We're working on hiring a cleaning crew." Wake up. You need to clean the floor EVERY day. If you value your pet's health, don't dare take them into this filthy place. I spoke also with an employee at Banfield (vet inside PetSmart). She said, "Yeah, there was dog poop on the floor for 3 days and I had to clean it myself." I mean, if you work at a pet store, you should expect to have to clean up some poop every once in a while? Get your employees off their behinds and put them to work.

PetSmart carries a good variety of pets product. Their pricing are comparatively cheaper than Petco. They have a good return policy and they do honor them. The staff knowledge on pet product, depends on who you speak with, is overall adequate. The store also has price match with their PetSmart online product. They do offer specials and coupons often that saves money. The store is clean and organized. The staff are friendly. A good social ground for a short outings with your pet.

PetSmart is another box store, which does not have competitive pricing of goods. The only positive thing about PetSmart is the veterinary service offered through Banfield. They get 5 stars. The grooming services are okay. Online, specials and sale items often have exceptions with are printed in a tiny font at the bottom of the page, often in nearly the same color as the rest of the page and very difficult to read. One doesn't realize that one is not getting the 'sale' price until checkout.

PetSmart sells fairly common pet supplies at premium prices. The stores are clean and staff is sometimes helpful. I received special discount coupons by email. Spot sales are preceded by a price hike, sometimes double the routine price for a sale of 15-25% off and last only the day received. Strange business practice. My dog needed food so I went to local PetSmart and was shocked to discover 6 lb. bags of food had been jacked from 8.99 to 14.99 and in fact, the 6 lb. bag was now officially a 5 lb. bag. I won't be shopping there again. They also don't have quality dog diapers. The kind they sell are double the price of Canadian manufacture and quality is incredibly poor that pads are sold along with the product because they know the diapers are too thin. Crazy.

When I called customer service, they were of no help. 1st person I spoke with didn't even ask my name. 2nd person (a supervisor) said it was my bank's responsibility to release hold on funds, even though I had not purchased anything, because card did not go through 3 times. Because of poor customer service I wanted to cancel the order that went through on my other card. They said they could not. I will not do business with them again. There are many other pet stores with products to sell and better customer service.

I made a reservation for my cat to stay in the hotel located in Chicago on Canal street. I was going out of town and wanted to ensure she was taken of and given her thyroid medication. I expected her to be a little withdrawn as she was in an unfamiliar place. I dropped her off April 19th 2017. I called every day several times a day to check on her. They are poor at record keeping, I was told she hadn't had a bowel movement in days, that was a lie. My sister went to see Roxxie and witnesses her doing it, and informed the worker, however it was not recorded.

For several years, I purchased 3 oz Sheba Cat Food cans, by 4 or more cases, monthly. Approximately a year ago, I was informed that you were no longer carrying the cans, and that the manufacture was discontinuing the cans and you would only be able to stock the 2.6 oz Sheba Perfect Portions at a higher price. The nutritional value of the Perfect Portions is not what it is in the cans. Less product, more money. And that, in my opinion, is corporate greed... By the way, yes indeed, the manufacture does still produce the cans.

I purchased PetSmart's Brand, Whisker City Scratch Prevention Tape which should really be called Destruction Tape. I called my local store and discussed that I wanted to use the double sided tape briefly on our new white modern leather couch to give our cats a heads up that the couch is not a scratching post. Our cats showed no interest in the couch and I would have been better off taking the risk than damaging the entire couch with this awful product that does not have proper warnings on the packaging and the sales people have no idea what this tape is capable of doing. I was told to perform a test, it should be fine. I requested two rolls to be held at customer service, spoke with customer service when I picked it up in store and that person told me the same thing and we read the labelling together.

Pet Value just gained a new customer for life. I had THE worst customer service experience ever today at PetSmart. Their website says they clip cat nails. No appointment needed. I got there and asked the first employee I saw-a cashier- and she directed me to the grooming area. The very young girl in there bluntly informed me that they don't do cats on weekends. I didn't see anything about that in the website but I can admit maybe I just missed it. HOWEVER--- The cat groomer was there. (If they don't groom cats on weekends then why was she there?) Who informed me bluntly that they don't groom cats on weekends because there are too many dogs and it causes too much havoc. "Ok but there are exactly zero dogs here right now." "Yes we know but you're still going to have to come back during the week."

I took my 11 weeks old puppy to PetSmart for grooming last Friday (07.08.2017). It was his first ever bath and light trimming. Before that, I never had a problem of him scratching. After grooming, I've noticed him scratching his ears and would lick his paws after. Then It became so much that he would start crying while scratching not only his ears now. I checked his ears and they smelled terrible and his skin - flaky. Not to forget his left eye is so red and teary. Now I have to observe the ears if they gonna get worst. Definitely NEVER going back to PetSmart for bath & grooming again. I DON'T RECOMMEND it either.

I was told by the cashier that I needed to speak with the manager. Tommy told me that he would not return it without a receipt. I left the store and looked up PetSmart's policy on returns. Their website states that a return without a receipt requires a valid ID, and a store card will be issued for the amount of the item, the lowest sale price. When I returned to the store, I spoke to Tommy once again and showed him the store policy. He then showed me his right to refuse sign. I asked why he was refusing. He stated because there was no way to return my money. I asked “what about the store card policy?” He again stated he was refusing, very rudely and loudly. He gave no explanation, just said, quite inappropriately, with contempt and embarrassing me... “Nice doing business with you.” He yelled that at me. No professionalism and most definitely no manners. I will never return to PetSmart.

When making appointment, at store #0204 Katy Tx confirmed cost of $48 for the grooming salon. Have senior small poodle and for years have brought him to PetSmart. After drop-off, we decided to have teeth brushed for $11. When picked up, cost was $70. Called and was told because I was charged for my own shampoo {hypoallergenic specifically for his allergies,} and they ground his nails {NEVER requested because they splinter}. Always just get clipped. Besides that, his hair cut was not even anywhere. Worse groom ever in the 7 years I have had him. Needless to say, there will not be a second time at this location.

My dog was going to PetSmart since he was 3 months to get him used to the grooming experience. At about 14 months he started showing aggressive behavior. I took him to 2 other groomers and the first thing they asked was has my dog ever been to PetSmart. They both said my dog was traumatized. No one can cut him now without a muzzle. This place is horrible and other groomers recognize a "PetSmart" dog right away. Don't go there. They will hurt your dog.

WARNING!!! Don't take your dog to any Petsmart Grooming Salon if you want to get your dog back in the same way you brought him in. My dog left there and was no longer able to walk. They have a video of the time your dog enters the grooming salon until he leaves... they wouldn't let me view it. Manager and Corporate refuse to respond to letters and calls. Check out other reviews about Petsmart Grooming before you consider taking your dog there... If you love your pet... take him somewhere else.

We only go to this PetSmart when we have to because we dread going there. The staff are not friendly when we arrive and it is impossible to find someone to help us. They always complain about being understaffed and their attitudes are awful. I hate having to give my money to a company who does not value my business.

Today, July 1, 2017 we visited the PetSmart store in Sedalia MO for the first and last time. We picked up a bag of cat food which was priced at $22.99 and on sale for $21.99 a bag. At the check out it rang up for $23.99. When I questioned the pricing the employee just shrugged her shoulders and said, "Don't ask me, I just work here." We said that seems like false advertising and refused to pay and left the store. Last time we will go to PetSmart.

Took my dog to Bridgewater Falls PetSmart and the groomers did an awesome job on my dog. They were so kind and patient with her. The haircut was awesome. Have been going there now for over a year and always same great service. My dog actually looks forward to seeing them. Greets them so happy and always ready to jump on the table herself as soon as she gets there. Highly recommend this location and the girls that work there do a super job.

I had an appointment this morning for 9.30. I walk in, the girl asks if I had an appointment. I said yes & gave her my puppy's name (Cody). She looks in the computer & says "Oh it's for you Lorie, LUCKY YOU". I stand there in shock, when Lorie ** walks up to me, touches Cody & says, "Are you getting him neutered?" I reply, "Well he's a baby, he's only 5 months." She says "Yes, but it will improve his behavior." NOW, I have Cody in my arms, and he's not doing anything to make her think he has a behavior problem, so I said to her, "He does not have a behavior problem, he's a baby." She then asks me "What is he getting done?" I said, "A puppy trim, wash & nails." She said, "Well, if he doesn't let me do it, I don't know what to tell you." (It's the second time Cody is there for a wash & cut). I said to her, "It seems that you do not want to service him, can I have someone else?" She said, "Well if you want someone else, you need to get a new appointment."

My dog of 14 years has been on the wellness plan for at least 7 years. Recently he got a very bad infection, he's had one on and off for about 2 years. I believe he had leukemia. The doctors at PetSmart knew how sick he was and didn't tell me. They said he needs flea prevention and recommend that I add it to his wellness plan knowing the whole time that he wasn't going to live much longer. I had no idea what I was agreeing to when I signed it. We had to put him down on June 16th because he stopped eating and drinking. When I called to cancel my plan they told me I owed them $378 remaining on his plan. I can't pay that and I probably won't.

I wrote this letter to Petsmart 6 days ago and no one has responded to my complaint. My name is Pam **. I took my dog, Ruger, in for a bath at 11 am this morning (6/13/17) at the Hiram, Ga location. I left him in the care of your employee Jadan. At 5:00 pm, I called your store and was put on hold for a while so I hung up. I called back 5 minutes later and inquired about Ruger. The young lady answering the phone said "Oh, he's been ready." I told her no one called me and her response was "Oh, I'm sorry." I arrived at the store to pick him up around 5:30 pm. I was informed that Jadan went home at 3 pm.

We took our Shetland Sheepdog just to be bathed at Petsmart on the East location of Wichita and when we picked him up today he was still wet. The groomer was not personable and said he didn't like the dryer. He has never been fond of the dryer but he has never not been dry from a grooming appointment. She charged 31.00 and he did not even looked brushed out. He couldn't wait to get out of there and pulled my mom towards the car. He hasn't been acting right all day since the appointment. He has been very snappy to everyone in the house and he never acts this way. I am suspecting that he was either scolded severely or been hit while under their care. He has also been very mopey and lethargic and looks very sad.

Had wonderful experience with dog obedience classes previously at PetSmart. Took new puppy to a competitor class, ended up being the worst pet store experience of my life. Going back to PetSmart even if it is a longer drive.

9 June 2017: I made an appointment on June 8 to have my dog bathed at PETSMART GROOMING. I was asked at the time if my dog had rabies shots. I replied that she did and they were on file in The PetSmart Store where the grooming was located. She told me that was fine and that "SHE" would call them and get the information before I came. When I arrived for my appointment I was asked about the rabies shot and I told them what I had been told. I was told that "I" had to go and get the information. I told her what I had been told the previous day. I went into the store, waited in line at Banfield Vet Clinic and got the information.

My daughter and I bought a baby fancy bearded dragon and went back following weekend. Petsmart had 2 more fancy bearded dragons in their store. The one was way too little to be up for sale. He could not open his one eye and he was almost see-through. My daughter got pictures and it was very sad. Nobody would address the questions we were asking. Very sad and disappointed.

I scheduled a 12 o'clock appointment got there at 11:50. Was told I was early that the appointments were for one and 2:00. I told the girl that I was on speaker phone and had a family member listening and that the girl said 12 not one and two. The girl said it would still be three hours cause they have so so many appointments. I told I know I'm use to 5 or 6 hours that's why they go to a private groomer but they needed a bath and brush and my other groomer was booked. I had left the O'Fallon PetSmart 6 months before cause 3 times my little girl was razor burned three times. I think they called every month to let me know the cockers had been in. So I thought they could do a bath and brush. I was wrong. Both cockers came out damp, not fully dried, and shaking. Couldn't wait long enough for me to pet them. They pulled my daughter right out the door to the car.

My dog has been going to the PetSmart grooming salon for over 6 years now so they know her very well, specifically the store in Coon Rapids, MN. When I dropped her off for her appointment, I told them just her normal haircut. They later called me that day to say that she will need to be shaved in a few places due to "matting". I told them okay. I went to go pick up my pup, and she was COMPLETELY shaved. I was PISSED.

Terrible attitude in handling a problem by the Store Manager at The Colony, Texas store. After reading the nearly 700 bad reviews, we will NOT BE RETURNING TO THIS OR ANY OTHER PETSMART STORE. They are only interested in profit and there is NO CUSTOMER SERVICE.

When I moved to Bolton, I scheduled my dogs to be groomed at the local PetSmart. At their second visit, they were seen by another groomer because the original one was gone. I wasn't happy with the results because one dog's hair was barely touched and the other one's hair was so choppy and uneven he didn't even look like himself. I didn't complain but when I booked their next visit, I requested that they be seen by another groomer. On the appointment day, I was dismayed to be greeted by same groomer but was too embarrassed to say anything. When I went to pick them up after their appointment, the groomer asked if they looked okay but with clients waiting and my dogs bolting for the door, I said I would check them at home and let her know if there was a problem.

PetSmart and Petco should be avoided at all cost. They handle the animals they sell very inhumanely. They keep them in plastic tubs with holes drilled into the top of the tubs. The animals including baby animals die and they just throw them out in hoards like unwanted trash. They barely feed them, they transport them via FedEx or UPS. They are made to live in their own excrement and feces and by the time they get to the store they are dead.

I need to tell you about PetSmart grooming (Manahawkin NJ). Here are the before and after pictures of my Roxy's hair cut. I paid almost 70 dollars for them to chop her hair up. I told the girl just trim her legs and please don't touch the collar. Well I am so upset they chopped her all over it does not even look like her. Just giving a heads up. Before & after pictures. Looks worse in person. When I spoke to the manager he said the girl was one of his best groomers. If this was the best I hate to see the worst. No stars for them they should be shut down.

I started with Petsmart with Training classes and very happy with that and the trainer... I start with the good and that I had to bring in all my German Shepherd puppy paperwork—shots, rabies cert... They copied everything and made a file for her. I made an appointment for grooming online and read through everything and brought my dog in for a bath and nail trim, at her appointment time 4PM 5/72017, store 1146 Manalapan, NJ.

I recently purchased a National Geographic aquarium filter "CF70 UV". I was not told by the store that this is a discontinued item and no replacement parts will be available for it. I came home put it all together, it took over an hour. The uv bulb was burned out before I ever plugged this unit in. I just figured call the 1 800 number to have it replaced. I was told they don't sell them, to call the store I purchased it at. So I then called the store and was told any 9w uv bulb could be used, however they don't have any in stock. They said they have no idea when they will have more in stock, that I should call the 1 800 number. So I did that again. I was treated very rudely and talked over by the representative. They told me they will not send me a replacement for it. I have to wait for the store to get them in stock, then go buy it. So after an hour connecting the filter and over an hour on the phone with them, they just don't care.

I purchased a Kong Dog Crate from the PetSmart in Dulles, VA. Upon opening the box, we noticed a strong odor. The crate was covered in urine, feces, and dog hair. There was also a stuffed dog toy smashed in the used crate. I called the store immediately and they just said "Sorry. You can return it." Apologies again once I returned the crate an hour later, but no offer for a discount/coupon/other for the trouble even after asking for it. It is appalling that our household was exposed to another animal's excrement when attempting to purchase a new crate. That was on my second trip to this PetSmart. On the 1st trip I had to give back 2 items from my cart before purchasing because I noticed that they were both used: 1. a brush full of dog fur and 2. A 2-pack of Nyla puppy bones that had been taped back up with teeth marks on the bones.

Saturday April 15th, 2017. We took our dog to PetSmart store #2454. As they took our dog to have his nails grinding done, I watch from the observation window. I became disturb and upset as I saw how he was being handled. I walked back into the grooming room. The girl doing his nails noticed my glare. She then asked for help holding him. The girl holding him was calming my dog. The girl trimming continued to be rude toward him. Now before I walked into the room, he was nearly falling off the table. She had no concern with that or his safety! He then yelp! He clamped his teeth into the leash hook bar in front of him! He knows not to bite. And he never has.

Dropped off at 1pm. Told he be ready for 4pm. Said I might be a bit late due to an appointment & they told me to be there NO later than 5pm. Was there for pick up at 4:30 - not finished grooming, still had his head to do. Came back at 4:55pm & still not ready. Again, they charged extra for an Add On (Brush/DeMat). I'm getting tired of the extras! He was shaved "due to the mats" which I told them I didn't want. His head hair is still on the longer side (not a Westie cut at all)! Tail was shaved. He was not as white as he usually is when he comes out of the salon. The red stains on his feet & face were still there.

000 STARS! I took my cavalier spaniels in to be groomed. I asked for the basic service. They pressured me to do the premium service. I explained I am retired and could not afford it. When I picked my dogs up, they had charged me an additional $100. I told them I could not pay it. THEY LAUGHED AT ME. I spoke to the grooming manager and the store manager. The grooming manager laughed and said I had to pay it. She did not say sorry, she did not offer to work something out. The store manager said she did not have time for this. They both smirked and said I could pay or not get my dogs.

First off I want to say I'm glad the PetSmart cares about their fish. I just don't like the way the employee went about it. I have over a 30 gallon tank with two small goldfish in it. I wanted to buy one more goldfish. I really liked it and soon as I walked up there the girl drilled me about my size tank and how many fish which like I said again it was fine but her demeanor was very serious almost like I was a child telling a lie or something. I just don't like the way I was treated. She made me feel dumb. I know a bit about fish. I have to tell you my fish would've been a lot healthier in my tank. She's questioning me about how I'm going to have three goldfish in a 30 gallon tank where she had 10 goldfish in a 10 or a 20 gallon tank. I'm not sure what that was in the store.

Purchased 4 items at PetSmart on 4/11/17. The item that was broken was a cricket holding container. I purchased this item for my grandson's gecko. When I got home and prepared to put the purchased crickets in the container, I noticed the flaps were not positioned where they should be. The gal who picked the item off the display did not look it over either. So I proceeded to take the loose-lying flaps in the bottom inside of the container and place the flaps on the outside above where the tubes are located. The flaps could not be positioned because half of the flap was broken off. So I called the store immediately and they told me to bring back for a refund.

I tried to place an online order for the amount of $68.00 with free shipping. However as soon as I entered the coupon for my first order, I received the message that my order cannot be shipped for whatever reason. I called also PetSmart customer service and the person tried to tell me that items may be not in stock. If not in stock, they should not be on the website. Sending out coupons and then not accepting them or not shipping the items I ordered (all regular items available in stores)... Sorry. I never had any problems with CHEWY, always in stock always ships on time. If you launch a new program, make sure you advertise what you can sell or have in stock. You will not win or earn customer.

Ok so my dog is 14 and she's older and she loves coming home from the groomers and that day when my dad picked her up for me he called me and said you need to take her to the vet. So I met him at the vet and the dog's right eye (looking at her face) was shut and she was walking funny and stumbling and walking into things. And the vet looks at her and tells me to leave the room and she said come back in and my dog was cut up from head to toe and she said the groomer glued the hair back over the cuts so we couldn't see them. So I'm at a loss for word. Ever since she was a puppy she always goes to PetSmart. Now after 14 years I need a new place.

I would give this grooming/store 0 stars!!! My dog went at grooming today. As you can see by the pictures it didn't go well! The groomer of my dog was "Aurie." My dog was half groomed, I come to this grooming salon because I want my dog to be clean and well groomed. I don't want to come and pick up my dog half groomed and to hear "He was wiggly. We will finish him up in 3 days."

I'm a single father raising two girls. One which is 14months and the other is 10. I have a classic truck that I re-did so I could make some money on it due to life isn't easy when it to single parenting. I had a buyer for truck but after one of their carts flew into it and crushed the right door no buyer. I have no money. My 10 year old wanted a dish tank that we were going to buy with some of that money, now no fish tank, no buyer for my truck and pet smart hasn't called me back but sent a letter stated that it is a privilege to have carts. It's not their fault but yet after the cart hit my car all the workers ran out and gathered all the carts so they saw what happened.

The store had good friendly service, the problem was with the product. At first, when first opened noticed some pieces with weblike tissue, seemed odd, but since first time getting this blend... maybe this was normal. But then a small moth flew by. Maybe it came from outside, I thought... but again it happened. Then a few days passed when a few more flew. They came out of the bag. I killed two and decided it was time to take the proof of moths and the bags back to the store. No problem getting a refund. I have switched to another brand altogether since someone working at PetSmart mentioned that at least two other bags have had the same moth issue. So far, my dog seems to be ok. Luckily he approves of his new food.

Ok, so I am a Pre-K teacher. I just recently bought an aquarium for the classroom because it is a very valuable learning experience. I went to PetSmart to find and buy fish. I know I am new to the aquarium life and don't know much, but I've been researching everything for my tank and what will be best. And I do take the fish employees serious. But when I brought a sample of my water to have it tested, this employee not only complained to me about how I didn't bring enough water, but then when the water wasn't where it's supposed to be, this rude employee decided to get snippy with me about how I'm going to kill my fish because of the water. And instead of telling me how to fix it, he just said that I cannot get any more fish.

My pug, named Pug and his brother named Frankie came with a report that said "Frank and Sandy..." Apparently they don't pay close attention to your dog's names. I also asked them not to clean my pug named Pug's ears because he had an infection... But Sandy came home with very nicely cleaned ears and they were very inflamed. Sandy got an A+ on her report card! I'm sure she/he wasn't bothered one bit when they dug in his ears. When you drop off, please spend 30 seconds observing the way they treat the other dogs getting groomed. You will feel sad... And so will your doggy. Peace.

1.0 star rating 2/25/2017. I've been to the same groomer at the Altamonte Springs PetSmart for more than 5 years. I took my two Golden's in on Thursday February 23rd 2017. Both ran in happily but when I picked them up one could not stand and the other was limping. I immediately took the one that couldn't stand to a vet. She was dead within the hour. Upon examination of the other in addition to her limp she had skin burns and the grooming was choppy. We buried our pet yesterday and my wife and I are devastated. Has anyone had a similar experience? Our phone number is **. I do not want to put up any stars but the system requires at least one. We won't be returning to that store.