PetSmart Reviews

TOTAL INSUFFERABLE SERVICE, having the audacity to not give me a goldfish in a fish bowl and giving me a lecture I didn’t even asked for even having the audacity to insult my tank saying only one fish allowed even though several are in their display and even worse is that they put my cola on the bag with the fish in it ever, worst pet store ever.

Took my dog to PetSmart for grooming. When going to the register notice my pet had a scar on his leg. The manager offer to take him to Banfield. They said the scar was old and he was ok. But the thing is the groomer Taylor told the manager me and her had a discussion about his leg and I said it was OK. That never happened. She lied. Don't recommend you taking your animals there. They find reasons not let you keep coming back into their location. Now they put a block on my dog's account so he could not attended and more locations for grooming. I really think it was a black and white in in PetSmart. So people please be careful with PETSMART. Upon others situations that have occurred!

I had a grooming appt. for my two labs at the PetSmart in SALISBURY, NC. First, I had to wait 10 min to check in because they were chatting with someone. Then I overheard a staff member on the phone saying ”your first appts. are here”. - Obviously the groomer was not. Then staff asked me to move over so she could check out another person - I have been waiting patiently and was first in line. Finally, when she decided to check my dogs in she told me they wouldn’t be able to bath my older dog because she was panting - Dogs pant! She was laying down on the floor perfectly chill and panting- It’s hot! She kept wanting me to walk the dogs around the store for a while.

I have always enjoyed shopping at PetSmart. I thought it was a great store with animals being their top priority, but today I found out that the most important thing to this company is their bottom line. Money. If you are looking to save a homeless pet and give it a nice home with love all they want is your money. They only act as if they are saving an unwanted animal when really all they are doing is trying to make more money. Please do not go there, go to your local rescue, they are using these poor animals for their own benefit, advertising, like an in store commercial. PetSmart you should be ashamed what a racket you are running, the well being of animals is your last concern but the Almighty Dollar is first and foremost.

My account was hacked and I immediately notified Petsmart. They wouldn’t cancel the order and instead said to call my credit card company. I did so and reported it as fraudulent. When my card company reached out to petsmart, petsmart said this was a valid purchase now leaving me responsible for the full charge. Not a single customer service rep has been helpful in resolving this and I had to pay due to their incorrect handling of the entire situation.

Ordered 2 of the TMNT sewer reptile decorations. They poorly packed them with 1 small piece brown paper in bigger box so they clanked together during shipping and 1 was damaged $20 a piece. Very disappointed.

Our anxious rescue dog is a mix of cattle dog and other breeds. He has thick layers of fur and is a heavy shedder. We took him to Petsmart Arrowhead today for a bath and brush with Sam. She immediately started talking to him to gently reassure him. She did an outstanding job with him and he looks so much better! He is shiny, shedding much less for now, and probably a lot cooler :)

Petsmart Complaint. 6–6-2026 Ocean City Maryland Store. On June 6th 2026 my wife called the above location to make an appointment for our dog with the dog grooming Department. The lady who she spoke to Wendy in the grooming Department said that our dog rabies vaccine was expired. She then told me to have vet send me an email that it’s current so we can make the appointment. I called my vet to confirmed my dogs rabbies vaccine was updated and the vet said they will email it to Wendy in the Grooming department. I waited about one hour and called the grooming department to confirm that they received the email showing my dogs current with the rabbies vaccine thru 2028. When I called to speak to Wendy, The store Manager Steve answered the phone and I explained what happed and asked if they received the email so I can make the appointment. He said, "Let me look and see."

I had an outstanding experience at PetSmart in Laurel, Maryland on Baltimore Avenue, and I want to specifically recognize Liliana for her exceptional customer service. I came into the store on a tight schedule and needed to purchase 99 crickets. Even though Liliana had already clocked out for the day, she voluntarily stayed to help me. Catching and counting 99 crickets is no small task, but she never showed any frustration or impatience. Instead, she was friendly, professional, patient, and incredibly helpful from start to finish.

On 5/13/2026 in Erie, PA I had purchased dog food, but had to return the bag of "unopened with receipt" 5/21/2026, because my dog had stomach sensitivity issues & I had to purchase prescription dog food through my vet. The PetSmart store supervisor "Paul" was very rude to me as I was returning the dog food, and I did get my money back along with the $3.00 tax. I was trying to explain in a normal tone and he got SNIPPY with me and he told me that I come in the store with issues. YES, my dog has a stomach sensitivity issue, so I was returning the unopened with receipt under their allotted time.