PetSmart Reviews

Our local store appears to have an inventory problem of some major brands wet cat food. Our local store offers only a limited variety of Sheba Perfect Portions, and what it does carry, it is hardly ever in stock when we go to the store, even on Thursday or Friday after it receives its weekly shipment from headquarters. Again, our local store offers only a limited variety of Meow Mix wet cat food, and what it does carry, it is hardly ever in stock when we go to the store, even on Thursday or Friday after it receives its weekly shipment from headquarters.

I go into PetSmart today to buy a new harness because my dog has just broke his and I explain to the person there that I needed something to where he wouldn't chew on his harness or even mess with it and she shows me this spray and her words were "this spray will guarantee that he won't mess with it" and I'm like "okay cool! Great!" Then she shows me new harnesses and then explains to me that Kong was the most durable and he wouldn't be able to chew through it. Again, I'm like, okay cool! Great! So I buy both the spray and the harness she had shown me. I get home I spray the spray on the harness and put it on him. I lay down and about 20 minutes later I lean up to see that he has chew through this such "durable" harness with such "repelling" spray! No longer will I be shopping at a place that literally just had me sink in 60 dollars for them to last 20 minutes! Such great quality guys!

I've taken my dog multiple times to get groomed at PetSmart, without any issues. However... this time was different. Firstly, when I picked her up she seemed different, scared. She wasn't wagging her tail, trying to jump up in me at all. Then I noticed that her tail looked trimmed (I stated multiple times not to touch her tail) then I also noticed that multiple spots looked uneven. The lady said that she was "wiggly" however no other time has any groomer said that and she's been multiple times.

PETSMART of Aventura has a very bad service. I was to make vaccines to my pet but I never was attended. The people that come after of me got it. However in my case it was impossible. Very bad service. They are not organized.

We often go to the PetSmart in Marlton, NJ because it's the closest pet store. I always spend between $80-$150. I went to the store and figured out the cashier charged me an extra bag of treats today, which was $9.99. I went back to the store with my 4 years old and saw there were a dozen customer waiting to check out. I turned to the PetSmart worker next to me who was sorting out shopping carts and told her I just need to have the over charge refunded to my account. This is the second time this happened. The worker just yelled to the cashier who made the mistake, in front of everyone, this customer said we overcharged her and needs a refund. The cashier dealed with the refund ahead of others and indicated she didn't charge for one of the cheaper bag of treats. She said "you'll get back $4" loudly.

3 registers open, all had minimum of 4 people in line. Chose one and waited my turn. When I reached cashier I asked to purchase an identification charm to be engraved. Store Manager told me I had to stand in line 1 to purchase that. Line 1 had 8 people. Explained I had just stood in line and asked now I have to stand in line again? All he said was "sorry". When I asked why they don't have these charms at all the registers he said "because they told us to put them just on register 1." I have been a customer for 20+ years. I walked out and will not be returning. I believe the store manager should have let me purchase my item at his register instead of waiting for 8 more people. So not fair and such poor customer service. Plenty of other pet stores nearby that will get my regular business.

Miami Animal Rescue at Kendale Lakes PetSmart Miami, Florida - We fostered for the first time a dog from Miami Animal Rescue. The owner Meg ** gave us a puppy without any agreement or directions. After 3 weeks, we took the dog to a vet and found it a home. She is now calling my daughter's school and my place of work saying she will call the police if we don't return the dog. She wants $100. I've already spent $128 in vet bills before finding it a home. Please be aware of this non-profit. She houses several dogs in a small townhome where there is insufficient space. I believe this may actually be a for profit organization and county compliance is being ignored. Like I said, we cared for the dog and found it a wonderful home. This repeated persecution by Miami Animal Rescue in a good Samaritan situation is uncalled for. Beware. Sign proper agreements. Do not go to her house!

02/05/2017, transaction was charged to me twice. Clerk said it was not and I needed to process again. Next day, account was in fact charged twice. Call the store and spoke with Michael. Did not see that was charged twice; store level unable to verify. 2nd. charged verified by my institution and Pet Smart. However, store has to wait on HQ to verify before a 3rd. party can issue credit once issue verified. Customer service is pathetic!!! Pet Smart caused the issue in store, but cannot issue credit... only excuses. 3 Calls to HQ to resolve, not response. Stopped by in store to resolve, e-mails presented, but still no credit issued... only more excuses. Be smart, take your business to Pet CO.

Bought a 300W heater 2 Fridays ago online for in store pickup. It's $10 off online. Called customer service before placing order and was told it's usually ready in half hour to an hour and the store should send me a ready for pickup confirmation. I happily ordered and hours gone by no such email came so I called the store in Bridgewater NJ to check and the lady was rude and said it's just not ready if I didn't get no email and they are very busy. I ordered around noon so I decided to drive there around 6 to see if I get to pick it up only to find out they have orders in the system and the store manager Judy just realized and started looking into it because I came in. I picked it up without getting any paperworks. As soon as I read the description on the box I realized I needed a 200W heater and not the 300W. I then went online in the parking lot and bought the 200W instead.

A horrible experience with the grooming service. My full bred American Eskimo is so uneven, it is unbelievable. I could have done a better job myself and not have saved my dog from also being hurt! Then to be accused of bringing my dog in uneven by the so called manager and then the groomer telling me she did not do that. One of the managers told me never to come back into their store. Last night I noticed my dog was limping on his back leg. I will NEVER take my dog to the store again! I threw out my receipt in the store.

Every time I shop at the local PetSmart, the place is a mess. I shop cat and dog section, and it looks like nothing is straightened. I doubt the food is rotated, because I found a couple bags of dog food that had expired.The prices are high enough, so I don't shop there anymore.

I spend hundreds of dollars on my schnauzers a year. A few months ago I purchased a harness for my youngest schnauzer. At the time I asked the clerk if I could return it if it did not work out. He said yes. Today I went into the same store to either return or get store credit. The clerk asked the manager because the receipt was old. She said no. Ok fair enough. When I asked for store credit, she said quite loudly, "It's not my problem!" Whoa. Horrible customer service or should I say none. I said I would not come back, she said "Fine". At that point I did call her a name which she replied "I'll call security." NEVER EXPECT GOOD CUSTOMER SERVICE FROM PETSMART! Ok now an employee can put in 2 glowing reports for this company... happens folks!

I took my dog to the Burlington ON location, which looked more like a dog grooming factory with several dogs in one room being groomed all at once complete with a lot of noise. Upon picking up my dog, the groomer told me he was "difficult" (my dog is a 20 pound yorkie poo). I explained he was probably nervous with all the noise and several dogs all in one small space being groomed simultaneously. Instead of just calling me to pick him up, they charged me an extra handling fee because the groomer claimed she needed help to groom him. Then she informed me they would not be able to groom him again. I told her not to worry I would never give this company (for grooming or otherwise) my business again. I have never had any problems with my regular groomer (who was on vacation) so it was clearly her inexperience and ineptitude that caused such a terrible experience.

Got call from PetSmart employee asking if my dog had been dropped or fell down stairs etc lately. I said no. She said she had red mark on head and she has a red eye but had vet look at her says she is ok. I told her she has always had like a little pen mark of red in her eye since I bought her but vets said that was normal. So they said they finish grooming her and call me to pick her up later. I said ok. So when I showed up to pick her up she was shaking and afraid. She had red laceration to her head above her eye and her eye was all bloody red, no white at all in her eye. Someone hit my dog or dropped my dog most likely hit her...

I asked a question about flea medicine for my cat and what would be the best medicine. I explained I have bought some off of pet shed and the brand which she told me they don't sell it for cats basically saying I was a liar. So next she is trying to send me to place to wash my cat. I tried to explain our cat is a rescue cat and it very timid and last time we tried to take her somewhere she bit my wife to the bone. But she cut me off and in front of other customers told me if I would be quiet she would tell me what to do. This happened twice so I let her go through her whole speech and told her once again that this will not work. She got huffy and I said just tell where the cat medicine was. She pointed to the spot and guess what not there. Stay away from PetSmart in Smyrna TN. This was the worst customer service I have ever had. Enough to make me write my first complaint.

The first few visits to PetSmart grooming were fine. My pet was willing to go happily. After a few visits I noticed she did not want to get out of the car when we arrived at PetSmart. Once I was able to get her out of the car she would not want to go into the store so it was a struggle to get her to go. Over time she hated to go for a ride. One visit when she got home I noticed a cut on her paw which healed after a short time. I didn’t think anything of it until a later visit I received a call from PetSmart that my pet had a cut and they had no idea how it happened. That was the last and final time because I finally figured out why my pet hated PetSmart. They treat your pets badly. My pet is still scared of going for a ride but she is happy when she goes to her new groomer. Avoid PetSmart grooming at all cost, your pet will have issues after.

I purchased a pet crate on November 8, 2016 using my American Express card. When I opened the box I saw it was used (dirty, covered with hair). I had lost my original receipt and went to return it or give me a credit even though I showed them my American Express bill showing my purchase. I have called their corporate office twice. I also returned to store and the manager Samantha refused to credit card. The used crate was 95.49. I need your assistance.

I brought my toy poodle to be groomed to the Lake Park, FL location. I dropped her off and told the woman I did not want her shaved. This was my first time using PetSmart grooming services so I was VERY CLEAR on what I wanted. She said she would have to shave in a couple of places, however when I picked her up she was completely shaved. This does not even look like my dog anymore and I am in tears over this. Her curly coat is something that essentially defined her look. Now it will take months to grow back, and I don't even know if it will grow back normal. Also, she is normally itchy after a groom but this is ridiculous, she has been itching the entire time since she's been home. I will never bring my dog here again or shop here, and will advise others against Petsmart as well. Obviously the groomer decided to put profit over my dog's needs and the customer's direction.

On Black Friday of 2016 I purchased a few things online for PetSmart. On that following Sunday I realized I made an extra order by mistake. When I went to pick it up I spoke to the manager and ask can he remove that one item. The manager ended up cancelling my whole entire order and said I can reorder or just buy it from the store. I refused to do so because that's not what I asked and I had no funds to repurchase since my card was charge. The manager stated I would receive an email about my cancellation order (which I never received). I was also told my money will be credited to me within 3-10 business days. 2 wk past and I didn't receive anything. I spoke to the manager multiple times including customer service and still nothing. I had to wait a whole month to call my bank for them to dispute the fee. Today I am finally receiving the money from PetSmart thanks to my bank.

We bought some dog food from the store and went to return it, however we were told from the manager that because the bag was not 90% full, they would not return it. Immediately we went to our phones to look up the return policy and could not find the 90% full policy anywhere. We have been weaning our puppy into the Blue Buffalo off of the Royal Canin and as soon as she was fully on the Blue Buffalo she started to have bad gas, diarrhea, puking and is scratching. We are not happy about this incorrect information we have had from a MANAGER. We have called the PetSmart Customer Service twice. The first time we were told to call Blue Buffalo, second time we were able to speak to a very helpful lady that let us file a complaint. It is only because of the second lady that I am giving them one star. Not satisfied with management or the customer service they offer.

I took my Goldendoodle for her first grooming at PetSmart because we had been given a gift card. I was on time and actually talked to the groomer who would be taking care of my pet. We talked about what I wanted in the way of the length of her coat... trimmed, so she wouldn't look so shaggy. When I went to pick her up, I didn't recognize her until she ran to greet me. She had been shaved to 1/2" - 1" of her coat. She doesn't look like a goldendoodle at all. Really shocked and very disappointed. I gave 2 stars because they did do a good job on her nails and hygiene. This is a good lesson because wherever I take her the next time, I'll have a photo of what I want.

I got to PetSmart at 8:58 and they closed at 9:00. Even though they were closing soon, the staff was nice and didn't give me dirty looks or make me feel rushed. I took a few minutes to look at the cool animals they had - they had a python and other cool snakes. I also got the kind of wet cat food I was looking for (though I wasn't 100% if it was the exact kind I wanted). The prices are not cheap, though PetSmart has a member club you can join and save each time you shop there. I liked my visit. Also I should mention that the store didn't smell bad despite there being animals there.

Don't let your children shop alone in the Princeton NJ, PETSMART!! My 14 year old son decided to get his younger brother a tropical fish tank 2 days before Christmas, so his mom left him alone in this PetSmart to make the purchases on his own. My son spent $283 dollars in cash for a 20 gallon fish tank, tank equipment, supplies and 18 tropical fish, all purchased at the same time. No one bothered to tell my son that he needed to set up the tank several days prior to buying the fish so that the water could be treated, filtered and set at the proper temperature with a heater. And with all the money spent he was not sold a tank heater or thermometer, no one at the store bothered to advise him that he needed these items for tropical fish.

The store is clean, well stocked and the employees know the products. PetSmart is the store I go to for all my pets needs. I like the selection of products and the staff is friendly and helpful. I like that I can bring my pet in with me. Anytime I ask a question or ask for a recommendation of a product from the staff, they are quick to help me. Prices are in line with other pet stores. I wish they had more coupons during the year to help with the cost of the products.

The customer service at the Harbison Boulevard store is awesome. They groom my dog. They help me set up my aquarium and they're just really good customer service people. If you want good customer service from the time you entered the door until the time you leave their store this is the store for you to shop.

It's always very easy and affordable to shop here. The staff always are helpful. This store has a wide variety of pet products. I can shop for my dogs, cats, and pond fish. They're always available to answer questions about products. Very well organized. Good prices.

I think they could go down on their prices, they are ridiculously high priced. You pay dollars more than say, Walmart. They sell too many things from China and cost way too much. Not everything, but if you wanted to buy "Busy Bone", they want three dollars and change, when you can get it a buck off anywhere else.

Because they are very reliable for information and friendly. The pet store knows what is valuable when it comes to knowledge of their animals and food products and they have a excellent variety of products.

Very happy with this store. I'm at PetSmart all the time. We love going to see the cats and kittens they have up for adoption. We would love to take one home but we already have two. Maybe someday.

Floor personnel only had minimal knowledge of food, teeth care etc. Grooming group great service and very knowledgeable. The staff doing the shampoos, cuts etc are very knowledgeable. The floor and register personnel were not knowledgeable about food. Teeth care.

The prices are not that great compared to what you can find online. However the convenience of walking in is great. The store is convenient but some of the prices are a bit higher on some items. We would like a real rewards program at least.

Per PETA, sick animals are not treated and just left to die. Live animals are very poorly treated. Because of the proof submitted by PETA, I am boycotting PetSmart, as are many others and more, due to this, I hope.

The store deserves these ratings as far as I am concerned. The people there have always been knowledgeable when I asked a question. I have never received bad service at PetSmart and the people have always been friendly and ready to help. If they did not know an answer, they immediately went to get help and find the answer.

I have a local pet store in Dripping Springs, TX that has better prices than this mega store of PetSmart. Ex: their cat litter (Yesterday's News) is $19-21. At my small pet store it is $16.25. It is $14-15 online. They should be ashamed of their prices. And often they are out of stock for what you came in for.

Petsmart is a good store in the fact that you can get Hill's Prescription diet dog foods there. Sometimes it's not the exact one my dog needs, I have to call each time ahead. The price is no different than a vet office though.

The store offers a very nice selection of items and their prices are pretty reasonable. They have several locations and you can order online also. They also have good sales and it's nice to get a coupon for a free item every now and then. They offer grooming services and training classes for your fur baby as well as a clinic and pet hotel at some locations.

Variety of cat litter and great sale prices. Also, they always help me to my car. PetSmart has a great variety of cat items. I wish they had VEGAN cat food, but that may be asking too much. Because of that, I only purchase my cat litter there, but I ONLY buy it there because they send me email sales. I can order and pay online and just pick it up.

The store is always stocked well and I usually find products that I visited to buy. Staff are very cordial. I love visiting the rescue cats and I can tell the staff love them as well.

Everyone is knowledgeable, but sometimes I cannot get the food I want, and the quality of the toys is not top rate. The store is convenient to reach, the clerks for the most part are very helpful and try to explain anything I ask. I love dogs and enjoy watching the ones in the day-care center play. I can no longer get the cans of Hill's Science Diet that my dog likes, but as I understand it, Hill's is now supplying it to big box stores instead of pet stores.

Whether or not the staff knows what they're doing is hit or miss. I've dealt with staff members who were fully knowledgeable and some who had no idea what they were doing. This store is close to home, which is why I frequent it over other pet stores. They have enough of a selection for our turtle and fish to get everything we need. The staff is usually helpful, but we've had a few negative experiences when we couldn't find someone to help who knew anything about turtles. Overall, though, this is still our go-to store.

The staff is courteous, helpful and knowledgeable, but the prices are continually rising and I only shop here when the regular discount stores are out of stock. There are weekend sales all the time, but the prices go up shortly afterward to compensate for the loss, e.g., treats that were $1.97 before the sale price of $1.89 rose to $2.09 after the sale. Their online prices are generally lower, but ordering for store pickup is a joke. An order placed in the morning is promised to be ready within 2-3 hours, but often, it is not ready until after I call the following day. It is not unusual for one particular store to have "lost" the order, or claim not to have rec'd it even though Customer Service HQ says they have the notification that the order was placed and/or picked. I suspect that store just does not want to honor the lower online price.

Love this store. They have everything you need for pets. Great choices. The store is very clean. Organization is great, staff very helpful, products of all kinds to choose from. High price and low prices. They have for all pets something you will need. Animals welcome in with shoppers. Great store.

Their stock is good with many different options. I have had a few questions about different foods but the staff didn't seem to know much about their products. The staff is good however I don't believe they have any background education in pet food and nutrition. Staff that I have asked questions are friendly but not product knowledgeable.

They seem to always answer my questions and are always available and friendly and try to help. They helped save our dog when she was stolen from our yard. We will always be grateful.

My local store is terrific. PetSmart has a wonderful selection. Their staff is helpful. Two years ago I adopted a cat from one of their weekend pet adoptions.

The staff doesn't know basic information and the so call grooming shop injured my friend's dog! In addition the store always smells of dog urine and it looks dirty! I do not like Petsmart. No one seems to have basic knowledge of dogs or cats. In addition, I've waited in line for over 20 minutes on Saturday afternoon -- only one register was open. I almost left! The store stinks and is dirty! I stopped at Petsmart for these very reasons.

I like the employees, however there is a problem with their online ad and store ad. You see something on sale online and go in store and then either they don't have it or don't know anything about advertised items. The pricing on pet food is a little high and some brands are not in store.

They recommended food and vitamins specific to my cat's health situation and Aisha was very knowledgeable and had a lot of insight in regards to the ingredients and benefits of each brand of food. Everyone is friendly and always asking if I need assistance. They saw that my hands were full and brought me a shopping cart.

I typically shop between both PetSmart & Petco as each carry different brands and products. PetSmart's Authority line of dog food has been a hit with my finicky eater senior dog. One key difference with Petco is that they seem to carry more diverse lines (other than GNC products) for canine health and wellness products -- e.g., vitamins, digestive aids, etc. -- so I more rely on them for those products. PetSmart is reliable and consistent, and the Authority line of dog food has proven to be a winner -- according to my dog! A potential area for growth might be to consider the health & wellness products currently provided -- perhaps expanding brands, but also with an eye toward the needs of senior dogs.

Brought my Welsh Terrier in to be groomed. They said they had experience and would fit her in. When I went back to get her they said they could not finish her face to take her somewhere else that had experience. They DID NOT FINISH HER. I am very unhappy and they still made me pay full price. They are open until 7:00 and it was close to 7 when they told me they could not finish her face to take her somewhere else that had experience. I'm not stupid. They wanted to go home. Very very unhappy. Also there were two bad lumps of hair on her tail and I had to tell them to at least trim those. I am a member of a Welsh Terrier with 1,000's of members and trust me I will tell them all about it. I will so post this on Facebook.

Placed order online for store pick up at 3 different stores on friday afternoon. Don't receive order confirmation and ready for pickup email til next day saturday. Was busy so waited til sunday then on sunday morning receive email that orders were picked up and completed. Called to verify order at store. Was told it is still there. Told them to just cancel all orders. Was told to just wait til past 5 days and will cancel itself cause for some reason seems like she didnt want to do it. Told her it says complete and picked up on my online account. She says thats what it says when ready.

I placed an online order on 11/24/16 containing 3 items: Dog Crate, and 2 packs of dog treats. Order came in a very large box, as I expected, since I had ordered a large dog crate. Upon opening the box I find tons of bubble wrap and at the bottom of the bubble wrap: 1 box of Dentastix, nothing else. According to the packing ship, all 3 items were to be included. I contacted customer service, who apologized and said the missing items would be sent. It is now 12/9 and those items have still not arrived. My online tracking states the order is completed and has been shipped, but an email from customer service states that they are delayed and it will be shipped in the next 4 days( Meaning I still will not receive it for at least 7-10 days). This was the first time I placed an online order with PetSmart, and my last. I have never encountered such a problem with online shopping.

I had made reservations for my Fur Baby at PETSMART PET HOTEL Orchard Park NY and went on vacation as I have done in the past and never had a problem. Well none that I might have know about. But my Fur Baby wasn't able to tell me if there was. But this time he was in their kennel from November 26th 2016 and it was his final time there. I had my daughter take him to the hotel where he was to stay and he was scheduled to stay for 8 days.

While looking at the dogs to adopt with my son who had lost his dog that night to old age (18) I asked about a couple of smaller dogs. The lady there asked what kind of fence I had. I told her it was chain link. She said "nope thats like a ladder for the dogs." I asked about another one and she said that it was being held for someone else to look at, and that was for all the rest of the dogs as well. Why have dogs there that are for adoption if you dont want to adopt them out to good, long term homes. I will NEVER shop at another PetSmart ever. My son was so devastated.

I have been shopping at the Maple Ridge, BC store since it opened. I have found the staff to be friendly and helpful. However, I had a very bad day on Friday, Nov 18, 2016, when I brought my dog Millie in for her routine bath. She is a Lab x German Shepherd. I waited outside because she is always done in under 40 minutes. I watched the groomer bring her out, jump on the stand and the groomer maybe ran the grooming comb through her coat perhaps 5 times if that. Millie is a big 80 lb dog. She needs a little more brushing than that!! I went directly in. I always opt for the basic wash and groom at $35.00 (PetSmart -check your records) and did so again. I explicitly asked for the $35.00 grooming and bath. I was charged $39.00.

I ordered a fish aquarium on Cyber Monday as a Christmas gift. The order went in just fine and was confirmed by email so I began purchasing other items to go with the gift. Now on Wednesday, I get an email from PetSmart only saying that my order has been canceled. I called and was told that they could not fill my order and if the item does come in, I will now be charged full price if I want the item. Had I known they would not be able to provide the item, I could have looked elsewhere for the tank. I am very displeased that they are not going to fill the order that they accepted even at a later date for the stated price.

When asking "where to go for daycare I got where definitely where not to go" and that would be PetSmart in Lincoln, NE (Pine Lake). This was by more than one person. Real concerns with the "Hotel and Daycare" manager not having ANY animal experience. Tension can be felt by employees and dogs alike; employees are not watching the dogs in daycare and some dogs are being "bothered" by other dogs, which is a big time no-no. If dogs don't "behave" they are not given water and put into a too small cage. They won't have water the rest of the day. Some employees appear to have the same mentality as this manager. Some dogs have been slapped or kicked when they do something "wrong". I write this because this information came from people I feel are truly concerned but unable to speak out. The next time your dog doesn't want to stay somewhere it may be more than they are missing you.

I read recently of an alarming number of reports of pets dying at PetSmart during a grooming. My beagle died at PetSmart in Devon, PA, which closed recently. This happened in 2008 and we did nothing to pursue it. I dropped him off for a bath and half an hour later received a call to come quickly. By the time I got there he wasn't there. The groomer had taken him to my vet who was less than a mile away. When I arrived at the vet he let me know that Bailey had died. Supposedly he had just dropped dead but I was suspicious that he had fallen from the table while tied by the neck. We were too distraught to pursue it or try to find out what might have happened. Obviously I should have!

Placed an order at 9 AM for food that was in stock at Huntington NY store location for pick up. By 3 PM am still waiting for email from store that order is ready to be picked up. Called customer service and after half hour of holding am told that the order cannot be cancelled. Doesn't make sense that if food was in stock why it takes more than five hours to be picked up and that customer service cannot cancel. Horrible customer service and online ordering experience.

Safety and the welfare of pets completely disregarded at this store. I am appalled, disgusted and concerned that an employee was spraying cleaner and leaving it sit while cats were present! This is unhealthy and certainly a safety concern because these cats are inhaling these fumes confined in a small area!! I can't believe a manager/supervisor would permit these practices unless this is an approved standard of practice with PetSmart, which is unacceptable!! This is cruel, abusive and inhumane!! How many pets have to die because your employees are not properly trained or grossly unsupervised???

The employees at PetSmart are always very nice, but unfortunately the PetSmart on E Independence in Charlotte NC, has sold me 3 beta fish with an ick disease parasite and I've returned fish and got more with this disease after I spent $160 on fish, tanks, decorations, food etc. And then I just had to spend another $40 to try and save the fish that our 9 m old and 7-year-old are in love with. I think PetSmart needs to treat their fish for parasite and diseases. I think they should look over the animals when people buy them to make sure nothing is wrong with them, as to some of us would not know if they are sick. When checking out the cashier should be able to look at the fish or the lady putting the fish in a bag should be able to say this fish is sick and the treatment for the sick fish they sold should be free.

Beware when shopping at any Petsmart in Scottsdale or any other nicer area in Phoenix. The prices are a ripoff across the board much higher than online and Petco. Do your homework and compare prices. They will price match and you will save 15-30% every time but only if you tell them. Then check your receipt because they somehow "forget" to price match each item. A 25 lb. bag of dog food was 18.00 cheaper online. It's quite time consuming but the savings over the lifetime of your dog is enormous.

I always bring my dog here for grooming. We have a 1230 schedule and just because they messed up with paperwork and phone numbers, it took them almost an hour to fix things, then they have the audacity to tell me that because it was late already I have to wait longer than 3-4 hours. Like no apology... so I told them that we were there on time but because they couldn't find the record, took us longer and that they caused the delay... and this person said, "yes that's why I'm telling you that it would take longer." WTF!!! Because of that, did they know that I almost missed to pick up my son from pre-school at 1p? NO CUSTOMER SERVICE, NO ADMITTING THEIR FAULT, NO CONSIDERATION!!!

I'm a PetSmart customer since 2005, I have brought Coco to the groomer around every 3 months to get his hair cut, teeth cleaned, & nails done, in the beginning he got everything done nice. I was really happy, this last year hasn't been that way. He has gotten one of his nails caught in your pet cage & had to be removed, then there's been times his hair wasn't cut complete, then he started to get nicks when he came in, it got where they were really rough with him so he snapped at them, which he never did before, when he got nicked it would heal then next haircut it got recut. It got bigger, this week I had to take him to the hospital. Those nicks become a cyst so had to do surgery, by the time they were done, my bill was $349.16.

I have been bringing my GD dog for grooming many times to this PetSmart store #0601, 923 N Westhill BLVD, WI. Usually I always used one of stylist who always doing her job very good. This time because she was not available that week, so I tried the other stylist. Her name is **. I asked her if she is stylist & able to work with GD, she said yes. So I brought my GD there yet when I came to the store the stylist was not her but other girl that she referred to without telling me first. Ok, she told she should finished groomed my dog about 3/4 hours.. So when I came to pick him up... OMG... I was very disappointed half his body being groomed, half was not: his tail was very pretty & when I saw him half of his tail being trimmed very short through his skin, half was not.

So I wanted to train my dog with a collar so I went in and I seen that their training collars are 169-189$. So I wanted to check if I'm getting my money worth and boom! 189$ product was going for $19.98 on amazon plus shipping 23.98$. I used to bring my dog here for grooming. ** that never again.

2 weeks ago on State Ave PetSmart I adopted 2 cats cause I already adopted 1 cat 2 month before and so pleased. I had to go back and offer a home to another homeless cat so I winded up only keeping one. The other had 2 personality. He slept with me, laid in my lap and talked all the time! So only after 24 hrs I was in between shifts. Come home real quick. I attempted to get the cat off the bed. He wrapped his body around me, started biting and scratching me! It took me a minute to realize what was happening and as quick it happened it was over! I was in so much pain but I had to go back to work so I washed off the blood but no way to cover all the scratches and bite marks. Wearing a uniform so I had to go to work with all the wounds exposed.

My daughter took our dog to have nails cut. Spanish employee was very rude. It's not the first time customers had a problem with her attitude. Someone need to put her in check. Customers are not coming back to the Brooklyn location on atlantic ave because of her. Customers don't feel comfortable around her.

I went into PetSmart with 2 kittens that couldn't have been more than several weeks old max looking for someone that could help find a rescue on a Sunday to take them as I didn't have the time or materials to care for them. The girl said "let me call my manager." Well a manager and a worker came over. The worker was nice enough to handle my dog while we figured something out. Well the manager stated because they weren't NEUTERED or had the shots we had to leave. If all the other animals had their vaccines why would this matter? We came in for information not to shop. They weren't touching anything but their box and were cover along with that.

I took my two dogs on Saturday to PetSmart for grooming for the first time there, unfortunately the place I usually take them did not have availability and my dogs were in need for it, especially my shih tzu. He had a bad experience in the past where he got cut and since then he is nervous around groomers. Yesterday even though they charge the double of the place where I usually go, I decided to go since they supposed to be one of the best in the business. The lady who will work with my shih tzu touched him and said he was matted, I said yes he is but I did not know they would not be able to handle him properly.

Horrible corporate office experience. I was hired as stocker 10 years ago. I told the manager I had to quit. My mother took a bad turn health wise. Not even a week was I there. Instead of empathy for my situation he put god knows what on my application so I could never be hired again by PetSmart. I never knew this. I'm a groomer now. I have had 3 store manager want to hire me. They can't find qualified help but they can't correct what the manager did 10 years ago. I called the corporate office. They bounced me to human resources. They said we don't handle that then I was told the problem was corrected just to find out it wasn't. HORRIBLE, HORRIBLE, cold, cold people. No sympathy for my situation. I guess they don't like people who want to work for their store. Thanks a lot.

I recently had my Maltese groomed at PetSmart in Amsterdam, NY by Margaret a groomer. I had left her with a note to ONLY GIVE MY DOG A BATH, TRIM NAILS and DRY her. She took it upon herself to cut her hair... she butchered her to a unrecognizable state... She is shaved raw in the back leg area, all of her hair on her ears are cut and blotches of shaved areas throughout. I was outraged to say the least. The manager on duty that night would not refund me 35.00. She told me I would have to see the store manager in the morning. I did not want to make a scene and I was so upset about my dog I agreed to come back in the morning. I arrived the next day and was greeted by three managers who claimed, "You signed the agreement form and there is nothing we can do for you." You "MUST" sign the agreement form which releases any liability to PetSmart if anything were to happen to your pet while in their care. SERIOUSLY!!!

I purchased something didn't want. Took back to store where I picked the item up. They said I had to contact cs to get refund. Contacted customer service. They stated they had no way to credit back to paypal for them to credit my debit card but go back to the store and get a damn store credit. I wanted my money back. Don't use paypal with this co. Too stupid to know how to refund paypal, however I think this is just a damn ploy to get your money!!!

I recently bought the Deluxe Cat Playground. This product's PetSmart SKU # is 5526822. This product was missing the very top piece that is shown on the instructions as the top perching piece. I didn't notice this until I had assembled the entire playground which includes 16 pieces. I called PetSmart's corporate office, and they told me there was nothing they could do and to take apart the product and return the entire thing. This weighs quite a bit and the product is 63 inches tall, 19 in wide, 28 inches in length. This will be a pain to return. I will be returning the product and buying another product from elsewhere. I'm sure the store employees will greatly appreciate the return as much as I do. I will also write missing a piece on the box.

If I could give them a minus Star I would. I have waited almost three months to write this review. I was extremely upset with PetSmart Hotel, therefore I wanted to wait until things had calmed down and I was in more of a rational state of mind, so that I wouldn't exaggerate, but only tell the facts. Every Monday I take my 5 pound Toy Poodle, Wyatt, to the Doggie Day Care in PetSmart on Germann in Chandler. Wyatt is 30 months old now and I've been taking him there ever since he was approximately 6 months old. I liked the idea that he could socialize with other dogs, because I live in an apartment where socialization is rare.

We have taken our 8 month old lab to the Lynnwood location about 5 times and each time we have left there saying we will not go back. Tonight was the last time. My husband took our dog to get her nails done and was told that we can't bring her back because she peed too many times while they were doing her nails. She hates going there and she is so scared and nervous that her peeing on the floor is to be expected. I thought that PetSmart was a pet friendly place but after our experience tonight we know that isn't true. We will be telling all of our friends and family and anyone that will listen not to bring their loved pets to PetSmart. We will be giving our money to someone who actually loves animals and understands them. PetSmart is a terrible place to bring your pet.

I went to PetSmart today only to get my son excited to get a new fish friend for his tank. We left sadly disappointed along with another couple who had no knowledge of their misleading fish policy. The PetSmart employee and her manager told me that their store policy is if the fish grows up to (no the size of the fish now) but if the fish you have at home grows up to 3 inches, that one single fish should have 1 gallon to itself. Therefore if I have a 5 gallon tank at home with three fish that could possibly grow up to 3 inches my fish tank is overcrowded, and they refuse to sell any fish to me.

BEWARE: If you called PetSmart to set up an appointment to get your dog a grooming days before and that appointment was set for 12:30. You expect your dog to get that service on that time and continuously till he's done. Surprisingly soon after they had my dog and I asked when possibly is the pick up time, I was then told that they have another customer who paid extra for their dog to be taken care of at 1:30. So that gives my dog only an hour to be taken care of. I was told that they will do what they can only do to him within that time frame, stop, put him back in the cage and have my dog wait till they are done working on their 1:30 customer. So basically, put my dog in fear (because he hates getting haircut), stop and give him the relief thinking it's over only to be taken back to continue whatever it is that they have to do.

Absolutely terrible store. The highlight of our visit to the store was the man that greeted us as we walked in and showed us where the grooming area was. ALL DOWNHILL FROM THERE. We recently moved to the area and have frequented many PetSmarts prior to this. We needed to get our dog's nails trimmed, and told the young lady this when we went into the salon.

My 3 year old Golden Retriever was recently groomed at PetSmart. Although the groomer was very friendly and seemed to care about 'Harley" I will never take him back there again. He looks like he was attacked by a three year old with a toy scissor, but worse than that, this poor dog has been insanely scratching himself, and his skin is red and raw. I had to call the vet, and am giving him Benadryl to alleviate his itch. He is so uncomfortable. On top of it, the cost of grooming was $120.00, plus I gave a generous tip. Again, he looks like a three year old played hairdresser with him. Do NOT bring your pets there for grooming. They will suffer for days due to the products they use. This was the North Haven, CT store.

I've shopped at PetSmart 10 times in the past year and all 10 times, many of my items that are on sale ring up at full price. I've also had cashiers ring items multiple times and overcharge me. This seems to be a scam. Recently, a bag of bacon strips were on sale for $7.77, down from $12.99. I got in an empty line, and when the cashier rang the bag of strips, it came up as $9.99. When I debated the price, she said I was wrong and was holding up a now 6 person deep line. She claimed she was the only cashier for the night (it was 6 pm on a weekday). I ignored the grumbling crowd and told them it was my right not to be overcharged as I ran over to the display (which was right next to the cash register), turned the box so she could see the stack of bacon strip bags, and pulled the sale sticker for her.

Be willing to spend half a day for a grooming on a dog. This is just a trim. Called and set a appointment for 5 pm. Showed up only customer. Told it would be 3 to 4 hours. I can get a operation on an animal in this amount of time. How could it possibly take 3 hours to trim a dog???

We had our lab @ golden retriever mix for grooming at PetSmart in Charlottesville Va twice. We tried to book another appointment and I was told that they couldn't groom him because he wouldn't stand up at the near end of grooming. They said he was too big for grooming. He is a 4 year old big sissy and we call him Gentle Ben and I have never ever heard him growl. They did it before with no complaints. I'm very disappointed by this outcome. What can you do to help us?

I've wanted to buy just the right, pretty collar for my Berner. I've had my eye on it but it was more expensive, I believe, because it was a Bret Michaels collar. Yesterday I found the collar (there were 2 of them) and 2 matching leashes on a CLEARANCE rack. Yeah! No clearance price was listed, or percentage off, but I was just happy it was going to be a little cheaper. I got to the cash register and the girl rang up the collar and I also got the matching leash. Both were ringing up at full cost. I told her, "Those are on a clearance rack." She quickly called over her manager. He told me if they were on a clearance rack it was probably put there by mistake. I told him it's not the only set, that there is another one there also. He took them and went to check. He came back and told me, "That is the price on them, they're just on the clearance rack to get rid of them."

On Tuesday August 16, 2016 at 3:00 pm I was in the Bradley, IL Petsmart. I was by the grooming window and noticed a groomer. She had long dark hair in a ponytail and glasses, roughly grooming a small dog. I believe the dog was a Shih Tzu. She was brushing the ear and extremely rough and pulling on the dog's head. I continued to browse at the dog beds and noticed something very disturbing. She was jerking the dog around and yelling at the dog. It was quick, but I know what I saw. I can only assume she thought that no one was around.

I know this is not as serious as some of the other comments I have read but I want to warn customers when shopping at PetSmart that when you check out and they offer you their "FREE" puppy guide filled with coupons don't take it... It does say on it 19.99 but when you are told it's free you expect just that but instead what they do is offer you the book for free use some of the coupons inside (obviously because they looked in my cart before offering it) and then say with the coupons coming off that's how it ends up being free and that it's filled with over 200.00 dollars in coupons (most useless to me) and they charge you for the book.

I took my Westie to the Petsmart on Putty Hill Ave in Maryland. 1st they called and said her hair was knotted and had to shave her, groom her every day. When I got her back she didn't even look like a Westie. Where I've used to take her they never had any trouble with her fur. Holly should be terminated. I sent a complaint to the BBB and Petsmart headquarters.

I will NEVER go into another PetSmart. Ever. I walk through the open doors, quickly pick some cans of dog food from the upfront display and proceed to stand, and stand, and stand by the register. I see employees in the next room just looking at me. Upon walking over and asking for help, they tell me they're not open for 10 minutes and quickly disappear. After standing there about 7 more minutes, out walks a clerk in a red, spaghetti-strap, plunging neckline tank top -- apparently filling a cash register. When I ask if that's the one she's going to open she snaps, "NOPE!" She explains that if I want a manager, she's the manager. After a conversation that degrades from there, I leave, drive 2-3 blocks to Petco and spend my $25 there. Try calling corporate in Phoenix, NO ONE picks up. NO ONE. Only a continuous loop. My guess: this company is not long for this world. Thank you Petco. You had a better deal on dog food anyway.

On 7/5/16 I turned 60, first birthday since my husband of 30 yrs passed away 38 days before very suddenly. My son walked to your store, spent 66$ on bird, cage, food, toys. Oh on May 2 we had to put 10yr old husband cat to sleep. Scott goes in hospital May 3, passes 5/28. So now I have a bird. I named him Bullwinkle, because that is Scott's favorite cartoon. And what a beautiful blue smart bird. We had routine, the bird, the other cat and myself. Every morning put bird out before it's too hot, feed cat, make coffee and try to get through another day knowing that I'm never going to see or kiss or hug the love of my life again.

I was trying the PetSmart near me in Nashville for grooming for my Yorkie-Poo the first time. A few minutes before she was due to be finished, the mgr called me and told me they had cut her neck while trimming her. They got her to Banfield vet next door and the vet got on the phone and said "It's not deep enough to see her organs but it's close." They had to put her under anesthesia and suture her neck. When I got there to pick her up I did not get an apology but was offered a coupon for a free groom if I was willing to try them again. Why? So next time you can kill her? I am furious! She is on antibiotics and pain meds now. Be warned!!!

I dropped my dog on 7/17/16 to get groomed and to stay until 7/20/16 with her EAR medication and they lost her medicine and were giving her some other dogs medication. Upon picking her up my wife was told that they COULD NOT find her medicine ** and had no logical reason as to why. I then called and asked to speak to the boarding manager (Rochelle) who had no explanation and I was forwarded to the store manager (Mark). After a minute of saying they would refund my money for the boarding, they magically found her medicine in "some drawer."

PetSmart at Apple Glen is where I always bought my food and supplies for my pets. They said in the grooming department they only had 2 groomers, so I waited for a cancellation, and finally got one to have my dog groomed. I arrived at 10:30 and the groomer was late, so I went into the grooming salon and saw 5 people standing around. I said I thought you only had 2 groomers, to which a young woman pointing out 2 girls and said they are bathers for the dogs. So I asked her if she was a groomer? To which she replied in a very haughty tone, "I am the salon manager" like she was a God and I should bow down to her. Never a "hello welcome to PetSmart grooming" or even a smile. She then began an interrogation about my dog's health. I answered and said my groomer knows all this. She seemed aggravated, still no smile. I felt very unwelcomed there. She then said in a very cold tone "it's PetSmart policy to ask these questions."

The only reason that I'm giving them two stars is because of the associate Hayley who was very nice and understanding. My girlfriend and I walked in to buy Superworms for our Chameleons and as we passed the reptile enclosures we saw a relatively large veiled chameleon literally reaching for us through the glass of his tiny cage. Anybody who knows chameleons that this isn't typical behavior, so we stopped. His urates were deep orange which is a sign of dehydration. We felt bad for the big guy so we asked to send an employee over. Hayley came over and let us see him, even though she warned us that he was mean. He was definitely scared but calmed down quickly once he realized that we didn't want to harm him. We spoke with Hayley about his condition. She said that she thought he'd been here for almost a year.

I used to work for this horrible establishment. I tried other pet stores but for lack of experience I was only able to get this place. I have a bachelor's degree and was seeking a career change and took a considerable drop in income to work there, basically determined to work with animals. Starting from the ground up, one could say. As a person that adores and admires all creatures on this Earth, dogs being my favorite animal of course, this company does NOT care about how you care about your animal. Shop at Petco, better yet Petfood Express, and best yet - any mom & pop store you can find. After learning about the 2 deaths in Bay area, California, I am not surprised. The company is just a bunch of kids, most of whom don't even own their own pets. They are untrained and for the most part, uncaring. Who in their right mind strangles a one-year old dog?! He went in for a nail trim and came out dead.

I have been communicating with ** the practice manager for the Tyrone location and Banfield's customer advocacy team who hung up on me. I have yet have any fair resolution offering made by Banfield which is really upsetting. You think as veterinarians if they would care about their customers and general well-being of the pets they treat or failed to. Due to them and their veterinary partners not properly treating my puppy's broken leg she was in extreme pain for two weeks and her leg healed incorrectly. Now to have it healed properly they will have to re-break it and it will mostly likely be at least another $3,000 in out of pocket expenses.

I am complaining on the behalf of myself on how the store manager got snotty with me. All I ask was "Can I get one dollar worth of bait for my eel?" So she ask me "How many?" I said "I'm not sure. Every time I come and get it the crew who's always nice and very helpful always just put them in a bag and I don't count them." So she gets extremely snotty with me like "okay I'm just gonna pull out my phone and do the math for you." She did so but being very snotty and disrespectful. So I told her "That's your job not mine." So she tells me to leave the store as if I was in the wrong when I just gave her an attitude right back. Her name is Allison the store manager in Brick NJ. Very snotty store manager.

We boarded our Anatolian Shepherd, 9 months old, at the PetSmart at Tiffany Springs, Kansas City, MO. I had asked the receptionist area if they were familiar with the breed due to these dogs are not your typical domesticated dogs. She said they were and had many that stayed there. On my report that I received when picked up was: food: there were leftovers. Eager for a meal at home. Snacks: too full to eat. Fun, nothing. Bedtime: a little restless, a lot of barking. Potty: took a little coaxing. Overall: had a pleasant stay. (Really!) Staff notes: Akina was a little nervous for her stay with us. She did not want to eat much of her food and had a hard time sleeping but overall she didn't mind us much at all (not sure what this one means). Other than when we walked by she wanted to make sure we knew she was there! (Not sure what that means either.)

On 4/1/2016 I took my schnauzer "Olive" to Pet Smart Groomer at Town Center Jx Fl. They did a good job but Olive became very ill a few days later. Took her to the vet to find her pancreas was leaking enzymes into her abdomen. Vet thinks Olive was injured. Vet gave her antibiotics for the infection but it spread quickly to her liver and intestines. Within a month Olive passed away 5/1/2016. I wish the groomer had told me she had injured Olive, perhaps going to the vet 3 days sooner might have saved her life...

There is a limited amount of PetSmart locations in NYC. I live in Queens so I traveled all the way to the Valley Stream location. I purchased 2 big bags of dog food for my Yorkie. Both bags... both had flies, bugs and cobweb inside of the bags. Now, not only does my dog not have dog food, I have to travel back to the store to get my money back! No one should ever have such an unsanitary, disgusting and possible dangerous experience! I can't even explain what kind of creatures were inside those bags. PetSmart is a waste of a business. Never had I heard good things about this store! Do not go! They keep their food on the shelves for as long as it takes to sell. They do not care about the wellbeing of your beloved furry friend!!!

We took our Soft-Coated Wheaten to PetSmart store #1946 on the Grand Parkway, Richmond, Texas. We asked for a puppy cut. What our puppy received was horrific. Basically shaved her body with several gashes in what hair was left. And did not cut any hair on her head. She kinda looks like a lion that was run over by a truck. And her hind end was shaven to the skin. She has a baboon's rear end. Poor poor puppy. Absolutely never take your dog to this store!!!

This is the 3rd time I have bought fish from Petsmart. The first time I had for 3 days and my tank became infected with ich killed all my fish. They did replace them. I brought them home and they died. I went to Walmart and got a few. Have had them for 7mths. I decided to try Petsmart again because they have a bigger selection. I have 2 tanks both have ich and I have lost even the fish from Walmart. I'm treating them but they are still dying.

We took our dog to PetSmart to be groomed. They did do a good job grooming her. When we got home she started getting sick, heart beating fast, shaking all over. We then took her to the ER Pet Hospital. The total bill for her recovery was 618.75. We are not sure what happen at PetSmart but it was not good. My dog name is Sophie **. The Store #0082 Fresno. CA.

Long story short, our dogs are vaccinated every year. We needed to board our dogs with PetSmart Pet Hotel on the day they were getting their shots updated and they absolutely refused. I offered proof of vaccinations and they still refused. No customer service at all. Glad my pets are not staying there now. Tiffany Springs Location - doesn't care about pets.

Max cat adult cat food - 16lbs. Price Adjustment - I was told by the Manager at your 850 W. Hamilton Ave., Campbell, CA location on 6/11/16, that I had to take a picture of the price at Petco and then I could get the price adjustment. I have been buying this cat food from your store for over 5 years. I asked if they could call the PETCO and the Manager said "no". If I have to take a picture of the price a Petco, I'm gonna buy it there and return the other bag back to your store. I have always been given the adjustment. Today (6/13/16), when I returned the cat food, the cashier said he could call Petco.

Last week was the week from hell!!! My favorite groomer, Carolyn **, was called into the mgr's office while she was grooming my pet shih tzu, Champion. The mgr, Katie, would not allow Carolyn to complete the grooming, and consequently, Champion was left in a kennel unattended and incomplete!! No one from this midtown location even thought to call me. After about four hours, I called PetSmart and asked to speak to Carolyn, but no one ever informed me that she had abruptly left for the day. To my chagrin, I was put on hold indefinitely until I finally decided to go to the store to check on Champ.

I have gone to this Petsmart for a while now and they have made some big mistakes. First, I took my dog to the Banfield Hospital to get some routine shots and a checkup when he was a puppy. The Veterinarian (not the assistant) recommended that we get our dog neutered because he was hyper. We rescued our dog from the Humane Society, which will not let you leave with the dog without being neutered - they knew that's where we got our dog. Secondly, the Vet told us this AFTER she took my dog's temperature. How did she not notice that he was already neutered.

Made an appointment and on 6/8/16, and was told $45 for a dog hair cut. When I got there was very dirty, the floor lot of hair, and the girl scaring my dog, had the guts to said my dog legs was too skinny. This dogs are very small and are toy poodle, they have small body and thin legs. She want to make it like was going to break my dog's legs. She had a negative attitude, and no eye contact, wanted to charge me extra $75 for the legs skinny. No way I go back ever!! Midlothian, VA, by Olive by Toys R Us, PetSmart. Today 6/8/16 at 4 pm. I turn around and went to other vet, more inexpensive and more positive.

My 88 year old mother took her dog Baby into Banfield vet care at Petsmart at 7801 U.S.31 Greenwood, Indiana. We had been in about a month prior and got medication for ear problems and rabies vaccination. Baby was not eating and was told she had gingivitis. Mom brought Baby in for recheck and possibly teeth issues. Baby was in heat with a swollen vulva. Dr. ** proceeded to do a full body x-ray for $185 and $90 to read the x-ray and blood workup $133.00. Total cost for visit $500.00. Being a senior citizen my mom has a hard time hearing and understanding. This is a lot of money for a senior citizen on a fixed income.

Left my dog with what I thought were professional. They let him go with bloody diarrhea as they put it for 2 days. They sent my dog to their vet and tested him for parasitical infection which was negative. Gave him large doses of ** which the biggest side effects are bloody diarrhea. They did not feed him for 3 days. Charged me for food vet testing and time playing with the other dogs, never occurred. I cut my trip short to get him and all they said was, "Let me find out what happened to your dog." NEVER AGAIN will I use PetSmart boarding. He lost 5 pounds while at PetSmart hotel.

My husband and I are currently working with a private, licensed dog trainer (unaffiliated with PetSmart) and are presently focused on leash training with our 6-month old puppy. After several sessions working on this, the trainer suggested that we try purchasing a choke collar for our next session, just to use in training in the next few sessions and see if it would help our puppy with his leash behavior. The trainer actually recommended PetSmart for their quality of product.

DO NOT BRING YOUR BELOVED PET HERE! My dog was cut deep and needed stitches! I took my Yorkshire, my baby, to the PetSmart in Calverton (Cherry Hill Rd/ Silver Spring) on May 25, 2016 for a bath and hair cut. About 45 minutes after dropping her off someone called from the store in a panic. She explained she accidentally cut my baby and that she would need stitches. The recovery process has been agonizing for my family. She is forced to wear the cone on her head and will not eat, drink, or relieve herself with it on. The hospital instructed us to keep it on her for two weeks so that she would not bother the wound. She is miserable. She use to be so happy.

I placed an order on May 24 with Petsmart. I waited and waited and on June 2 called to see what had happened. I was informed that the package was damaged during shipment and that they do not inform the customer that they will not be receiving their order. No attempt was made to right the wrong. I am in desperate need of the items ordered. If a package is damaged I would think that they would overnight another shipment. I cannot believe the order is just not shipped and I was never informed. If I was informed I could have went elsewhere but now they left me out of pet supplies after waiting 10 days with no word from them. I will never order or go to their store again and I will tell everyone I know not to deal with them because they are not reliable and do not try to make good on their mistakes.

I received emails from PetSmart for two-day sale. "$10 off $60 or $15 off $75, online only, through 6/1, exclusions apply". I called the customer services several times for more than an hour. Talked to three rep - Andrew, Branda and Mike who were all in Wisconsin and one lady in the Philippines. None of them knew what the "Exclusions Lists" were. Instead, they offered me a 10% discount on items I wanted. This is a case of False Advertisement. I then called their corporate office in Arizona but got recorded messages - no real human beings that led me back to Wisconsin customer services. Round and round and round. I am giving up on Petsmart. I think I am changing the dog food for my 5 babies from Hills Silence Diet at Petsmart which are so expensive to Costco brands.

Went to PetSmart, Wichita, KS - Rock Road. Always go there for the dry cat food. Bought some Pet Grass, all green and lush. Gave some to our 13 year old cat, she loved it. Within 3 days, it turned yellow and our cat got sick. This is an indoor cat, no outside animals and no contact with anything foreign except this cat grass. She began with diarrhea and just not feeling well. Took her to her Vet, come to find out, she contracted GIARDIA!!! After $167.00 to the vet, $7.00+ on the cat grass and all the gas and time, I was out $200 just from the grass. Other pet owners advised the same thing, they bought cat grass from PetSmart and their cats ended up with a horrible intestinal bacterial issue GIARDIA! PetSmart should not be selling this unless they are willing to pay these bills.

I brought my puppy to the grooming facilities at the PetSmart in Surprise, AZ even though the construction is horrible and it's a bit of a drive. My appointment was at 11:30, so I was there at 11:20 and was told my groomer had just left to lunch. My puppy is still getting her shots, also at PetSmart with Banfield and cannot be kenneled quite yet and I was assured that was okay, just like it was the first time I brought her. The groomer shows up at 11:45, then I'm told it's an extra cost to me because it's now considered an "express".

I have tried the grooming service at PetSmart and I am very disappointed. I have booked 3 appointments and they have cancelled 2 out of the 3 booked with no explanation as to why. I have now gone to a private groomer because of this experience and have discovered that it is cheaper at a private groomer as well as they do not cancel the appointments booked. If you want good service, and I am thinking you want value for your money as well, do not use PetSmart as your choice.

I went to the PetSmart at 1703 W Beauty Home Rd in Phoenix AZ at the mall. They have sign up saying "buy one get 2 free" of some can of cat food and when I want to pay for it the very rude girl was so lazy to check it out and lied to me and told me it's on bags of food when the sign says "cans" and still want me to pay full price for this and her appearance was very bad dress like a slope. Had rings in her mouth and didn't want to take care of the problem. She needs to be released from the position and let go.

My little Maltese needed her haircut so I thought PETSMART was reputable and took her there. They asked me to come back in an hr to pick her up, so I left her there with two groomers (murderers) after an hr I came back to Petsmart. I could not believe my eyes... my dog was TERRIFIED, shaking with fear and BRIGHT BRIGHT RED. She looked like she had been burned. She was red and no fur. The groomer scalped my dog. I took her home she started getting BLOOD spots all over the body first a few then she was covered with deep red blood clots under her skin.. I took my dog to the vet he treated her said she was scalped and she was bleeding under her skin! A HORROR to see what they did to my dog. The vet said "Leave her here because if you take her home she may bleed to death at night." so I left her there. He did everything he could but she died about 3 weeks later. I WAS SHATTERED. THIS WAS MY BABY!!

WARNING! PLEASE READ! I would like to let everyone know to stay away from the Petsmart groomers! I brought my yorkie to Petsmart in Milbury Ma for a simple puppy cut. Dropped him off with Jennifer. Went back 2 hours later but was told I can't pick him up because his type of breed needs to air dry. (I knew that was a lie.) I was informed to come back in a few more hours. (Another red flag.) I also noticed that dogs that came well after him were done. 4 hours later I go to get him and was approached by the store manager.

We have a cute 2-year-old Yorkie. We took her for grooming to the PetSmart at 7050 Arroyo Crossing Parkway, Las Vegas, NV 89113. We gave the lady who groomed our dog a tip. But when we got home our Yorkie could not walk. She kept licking her wee spot. We took a look, and sure enough, PetSmart had managed to cut her wee-hole quite badly, as it was bleeding. Our Yorkie would not, could not walk for the 4 days. We now cut our dog's hair and save a bundle of money too.

We went into PetSmart the other day to purchase some for my snake, and was followed around the store. I was not permitted to look at anything for very long, and kept being told by employees to move along. On my way out AFTER PAYING for my pinkie mice, one of the employees RAN OUT after me, demanded to see my receipt, began screaming at me to "RETURN MY SNAKES. PUT THOSE SNAKES BACK." And proceeded to call the police!!! After the police arrived, SEARCHED ME, and looked at the stores inventory, they found that NO animals were missing. The police apologized, but the store owner only said "Well you LOOKED like someone who steals." What the hell?!

My daughter wanted a guinea pig and about a week at home he started with a running nose. We took him back to Petsmart and they said he had a cold. They were going to take him to see the vet make sure he was ok. By this time my daughter was so in love with her little pet that it hurt her so much. She called everyday to see how he was doing. Well they said that they were going to keep him for a week with antibiotics, we said ok. Then she was told that they were not going to release him for an additional 10 days. She did not know why.

The last time I took my Great Dane to Mt. Olive on March 7, 2016 for a grooming, which is bath, nails, and teeth cleaning. Paid $90.00. When I brought her home I noticed she didn't smell like she even had a bath, her white fur was still a gray color, her nails were done were rough, were we had to file down ourselves. Three days later she had gotten sick. Took her to the vet. After the exam her teeth were never clean which I paid for. Our dog was put on antibiotic for 30 days for infection, her liver count was high running a fever. She stopped eating. We can not prove it came from the salon but we will never be back. Today you called me because she has not been there since March. I have two dogs also that has not been there since December. Why? Not call for them. We will not being coming back to PetSmart.

My beautiful Yorkie was with me for 7 years. His name was Pepe. And...lemme tell you, he was my best friend. We were extremely close down to where I didn't even let him sleep in his bed because he always slept with me every night. He had the same relationship with my father. My father literally cooked him breakfast everyday on the stove. He was a very healthy dog, very strong. On April 23, 2016 we decided that my dog needed to get groomed. So we took him to the local Petsmart in Millville, New Jersey for a full grooming service. We then picked him up that day but something wasn't right. On the report, it said that he received an oatmeal bath at the end. But that wasn't the case, he was still full of hair. And usually the local Petsmart puts a bandana around his neck as a sign of completion and as a souvenir. There was no bandana. Those were signs that something wasn't right. So we picked him up and took him home.

I own 2 Morkie dogs. One is 5 years old, one is 6 months old. In Melbourne, Florida the price for basic grooming with nothing extra added for my 5 year old is ALWAYS $43. In Orlando stores price is ALWAYS $35-40 my friends dogs that are bigger Yorkie-poo and cavalier poodle mix. In Fort Lauderdale off Federal Highway, puppy cuts are suppose to be $15! When my Morkie was 4 months old (you shouldn't take dogs to grooming till after it's had all the shots which is 4 months) they wanted to charge $30! This never happened with any of my pets in Melbourne, Fl.

I sent my daughter to buy a fish for her little brother's tank. She got "grilled" by the salesperson on the type of tank we had and if we had the right filters/heaters etc. Needless to say she was denied buying one fish. I understand trying to be helpful but this is ridiculous and was not helpful at all. Goodbye PetSmart.

My husband and I went on vacation April 26-28, 2016. We have a 7 month old orange tabby named Leo. That Tuesday, we dropped him off at PetsHotel and then went on vacation. Wednesday, I received a phone call from PetsHotel that Leo was not pooping. The woman said that the cat was being played with 2-3 times at 15 minutes a play period. She suggested wet cat food, which I approved but said she had to give him kitten food. Three hours later, I get a phone call from Banfield hospital, which is connected to PetsHotel saying that Leo had an enema. This was news to me. But they said he was doing fine and eating.

My husband and I shop at the PetSmart store in Vernon Hills. We have had our poodle Callie groomed there on and off for years. Sometimes after our dog was groomed there were areas that were cut too short to the skin and very choppy looking... so unprofessional looking. The last time we took her there were several quarter sized areas where Callie's skin was visible and her tail was bent and broken. I was livid. When they were called about this, we were to let them know Callie needed special attention from now on. Again. My dog's tail was bent and broken! Nothing could be done about her tail. It took over a year before it healed. They (PetSmart) obviously caught her tail in something. Do you know how much pain my sweet dog suffered? I wish I could have proven it but my husband had picked her up... Sorry to say this but men sometimes are not observant. I have not been back since. Now we take her to a professional groomer.

I dropped off on thursday and picked up on sunday at 2:00. I was informed that the rate was now 29.00, but nothing was said about a rate increase. When I pick up they charged an extra 16.00 for 2 hours. The regular rate is just over a dollar per hour but I was charged $8.00 per hour. When I questioned the extra charge the checkout person (who must be new and poorly trained) turned to the manager who responded very rudely "that's the way it's suppose to be". Did I mention "very rude". As I walked out she screamed "have a nice day". We board a lot and will continue, but not at PetSmart unless something changes. Never had a problem till this person was given the title of manager.

The groomers started out very good, however, every time I pay, the price goes up. There is always something extra on the bill. This time there was an extra charge for brushing and de-matt (if there was matts, they were minuscule). I brushed him before I took him in. Even if he has a matt, isn't that what grooming means? On top of that, they said I pay more for weekend grooming. This was on a Friday (Not considered a weekend day unless most people are getting ripped off at their workplace). I will never take my dog there again. No more surprises!!

First I will post the email I sent to Petsmart: "Bought a large litter box made by Whisker City from Petsmart a long while ago. It broke which I incorrectly assumed was human error. I ate the $30 cost and bought a new one which is the one in question for return. I bought this sometime in the latter half of last year and I do not have a receipt for it, but I did use my PetPerks number and I still have the same Visa card that I used to buy it. Before I made a trip in to return it I emailed Petsmart Customer Care to make sure I could do so. My time and my gas are both valuable. In the first email I am told "PetSmart guarantees the quality of our products" and "If you do not have your original receipt, you will receive a merchandise return card or product exchange only."

I bought 4 angelfish in two weeks time ($8.99 each). Three have died and were returned. They all had ich and contaminated my tank. The last angel is covered in a yucky white film and little white spots. My gouramis now have bloody fins and are bumping against the tank to scratch themselves. I am still treating my tank with aquarium salt and frequent water changes.

I reluctantly returned to PetSmart to get my dog groomed. I had two bad experiences with PetSmart, but one was at a different location (kennel cough) and the other was a specific groomer (cut BOTH of my dog's ears). So I made the appointment online. Times available were 7:00, 7:30, and 8:00. I arrived at 5 to 7. Another woman was there with her dog and her dog was promptly taken care of and on the table for grooming immediately. I was told "somehow my dog was booked with a St. Bernard". I'm not sure what that meant but said "As long as I can pick him up by 10:30 that was fine." Her response was "Well, that's not going to happen." That was 3 1/2 hours after I booked my time! I took the morning off from a very busy job to get this done. Never again, and will advise everyone to avoid PetSmart!

Doggy day care - It seems making an appointment means nothing at the Langhorne PA store. I have a standing appointment for my French bulldog every Wednesday but if they are busy and have too many dogs they just put your dog in a cage and shuffle the dogs between the playroom and a cage. Wouldn't it be more practical to only take as many dogs that will fit in the care room, and then tell people they are full. The clerk told us the manager tells them to take as many dogs as possible appointment or not. What a way to run a business. They won't get my business anymore.

When buying my fish from PetSmart Sarnia Ontario, keep in mind it was a Friday, fish order came in and I was excited so I got a bottom feeder fish for my tank 40 gal. About 3 days later my whole tank is covered in fin rot + yes + ick!!! Go into the store with receipt and they said they couldn't do anything and they recommend the all in 1 cure. I laughed and told them their tanks had it too. We argued back and forth. Showed them the shark tank - 3 tanks down from where I got my fish. All she had to say was "oh" and still said they can't do anything for me. 1 day later I had lost 6 tetras, 8 angels, 2 bala sharks, 2 rainbow sharks, 1 blue gourami and a candy cane tetra. Thanks a whole lot for doing nothing at all about it. This is the second time this has happened to me from the same store! I swear I will never shop there and I'm telling everyone else not to as well!!! Let's total all that up for everyone here- that's a total of 134.97 without hst and gst.

Our cat went to PetSmart for nail clipping. The groomer had the animal on the elevated table in a harness to prevent movement. A phone call went unanswered so she left the animal in a harness on the table and went get the phone, cat panics and jumps from the table and harness hangs her by the neck. Wife had to run into empty room to save the cat. Cat had damaged trachea, damages 2 teeth (pulled). Did survive but no longer allows owners to hold or pick her up. Very little interaction with people, runs away. PetSmart response very poor. Did pay vet bill, then vanished. We have not.

I purchased a "Top Paw Dog Bed" orthopedic (code 73725724092) Extra Large at the Wilton Store in Saratoga NY. The product tag as well as the shelf tag both said this bed was 36X48X6 inches. I paid a healthy price for it! When I got it home, I saw it was notably smaller than the old one (also bought at Petsmart). My arthritic dog was hanging off the end of it. I measured it and found it was only 36X45X4 inches.

I have used PetSmart Grooming in the past with my dog. He has gone 2-3 times a year. I called and scheduled an appointment at 7 AM. I was there on time. The groomer came in LATE then threw out EVERY excuse NOT to take him. He does have issues... but they were understanding in the past, and treated him gently. I came in early and on an off day as they suggested, and was denied services. If they even had a thought that things could be worrisome or not able then I should've had a warning. Wasted gas, wasted trip, WASTED SERVICE. They've never been very nice or efficient... but they had treated my dog well. NOT ANYMORE. I will NEVER use PETSMART or their "grooming" service (lol) again!

I came to get a refund on a decoration that I purchased. I told the employee that I wanted a refund and immediately she began interrogating me for what the reason for me wanting a refund was. I told her that I didn't want it. Then she simply gave me attitude and said "what was wrong with it". Told her "nothing, I have no use for it anymore because I have no fish in the tank I placed the decoration in". She continued for about 2 minutes trying to interrogate me asking me about 5 questions for why I want a refund. I kept telling her why and then she went to speak with the manager.

#HoboIsMissing - My family member, Hobo, is missing. She has been sold to another unsuspecting customer because of the negligence, irresponsibility, lies and incorrect information given to me by the management of the Bloomington Indiana PetSmart. This morning I had the chance to speak with David **, the store's manager about the situation with my lost guinea pig, Hobo. My pet is MISSING. I can't say that David did or said anything that truly helped the situation. He told me that both his customer service manager Carie and manager April ** had cause to lie to me. David explained to me that Carie lied to me because she was trying to doing me a favor by breaking store policy and telling me that they would hold my returned pet and I would be able to claim her once she was healthy again. Had I known the truth of the situation and the policies set by PetSmart, I would have never allowed her to be returned to the store.

I have a American Terrier (Pet Bull) that's a year and a half. I brought him into the room and boarding on Briarforest (Houston, Tx) Friday morning and picked him up Monday morning at 7am. The little girl called me Saturday saying he didn't want to get back in his crate and they can't put or make him go back in. When I got home he pooped in my truck. I stay 5-7 minutes away and as soon as he got out he urinated seems like forever. So we are going up the stairs and I noticed his testicles are red and scaly. I got him inside and took a look and he don't have two testicles, he had one. That's how swollen it was, it was irritated, purple, and peeling. Not only that he also had a bruised lip, he smelled like pee. I took him to a vet and the outcome was that they let him sit in his own pee (bacteria).

Went into store 1528 for a appointment to get my dog's haircut. 30 mins from my house. I waited 2 1/2 hours for them to tell me they couldn't cut his hair. Then they charged me 20.00 for a bath that I didn't even want, I could of washed my own dog for 20.00. This was my first experience ever getting my dog's haircut and it was horrible. Then the manager said "well that's the service you got you have to pay for it." ALL I WANTED WAS A HAIRCUT!

I took my pit bull terrier to PetSmart in Madison Tenn today 3/20/2016 @ 11:00 am thinking she would be in good hands. When I arrived somehow there was a little confusion with my appt day in which I made online. No big deal. Being that most were busy with other animals they was able to fit my dog in the schedule. Jolie ** was who supposedly cared for my dog!!! I left knowing my baby would just fine. 3 hours later I went to pick her (Queen) up and noticed there was blood on the floor while paying for the service. I looked and as Queen was moving around I knew it was from her back left paw. I went back in and they explained what had happened and put a powder like stuff on her nail mentioning this will stop it!!! We left and stop at the store AND THERE WAS BLOOD ALL OVER MY BACK SEAT!!!

We left our two 20-25 lb. babies at The PetSmart Pet Hotel for a little over a day while we were up in Huntington Beach California for a two day vacation. First off, the associate working the hotel desk was very rude, forgetful, and complained about being at work. In addition she forgot to pass along important pet information concerning their Doggie Day Care, forcing another associate to run to my vehicle while driving off in order for me to sign more documents.

I bought an aquarium and after a few months it started to leak and they will not exchange it for me. I even called customer service hoping that I would get somewhere with them because they are higher than the managers in the store. As of today they have not gotten back to me after telling me they would look into this issue and call me back. I was a very loyal and supportive customer for years ever since my eight year old dogs were puppies and I will not return back to the store because I am very disappointed and upset about the whole thing.

I have been shopping at my two local PetSmarts bi-weekly for 6 years checking out sales in aquatics, comparing prices from online and from the two PetSmarts closest to me. The prices are all different. The local ad and flyer don't give necessary information for the products posted such as all the species/products available for the sale, especially when certain regular species are never posted on the website. Sale items are very limited now, showing multiple strains of the same fish. This leads to having to call and personally ask what's in stock after being put on hold, and again I have stopped in the same day only to find out I was lied to and when I confront them about it, it turns out they didn't understand what species I was asking for, which they should have asked me again, said they didn't understand me or should have asked for assistance.

I left my chihuahua at PetSmart for 3-days while on travel. My dog was spunky and had his little bark and cute little whining. Now he can't bark and hardly has a little whine. I am so afraid that something is wrong. I called to check on him while on travel several times and they told me everything is fine. Something is wrong. I'm so sad. I will never leave him there again. Sad in Reston, VA.

Purchased puppy at PetSmart on Saturday March 5th. They had a litter of 9 puppies that just came in from Dallas Animal Services. Everything went well through the adoption process. Puppy was $85 and then with of the things needed to bring him home we were all in around $400. Again, not too bad. Had coupons for most of the items we need that were supplied upon adoption along with a free bag of food. Once we were heading home, the puppy started having severe gas. We all joked on the way home not realizing that there may be something potentially wrong. The ride home was about 40 minutes. Once we were home, we walked the pup outside to allow for him to do his business. The pup had diarrhea but we thought this was just him adjusting to his food as the care person at Petco stated he was giving the pups wet and dry food mix.

Awful experience at Petsmart Altamonte, Florida. Bad attitude of the employees. They didn't honor their own sales and didn't care about what I was saying. And worst corporate customer service. After I sent them an email explaining the behavior of their employees and how they did not respect the sale they called me and offered me to send a can of food. I asked them to please read my email and they never called me or sent me an email again. Way to go! Of course I will never come back to any Petsmart again.

We always go to PetSmart for our dogs' nail trimming. We love the techs there and they know us. We have two pugs - 6 yr and 1.5 yr old. Our dogs don't mind going for nail trims and it is typically quick and easy. We took our dogs on Saturday and a girl we hadn't seen before was called from the back to do our dog's nails. I asked if the regular tech was there but it was her day off, no big deal, it's just nails. The girl handled our dog very aggressively and he was scared from the start. When he was on the table she wasn't holding our dog, just his paw, which I thought was strange but didn't really give it much thought since I'm not a tech.

I love the PetSmart on Watt Ave. in Sacramento CA. Everyone there is so caring about my pets especially one groomer in particular (Tamara). My dog is a very high maintenance Shih Tzu with genetic skin issues and she does the best job every time I take him in. When I go pick him up he's always happy, looks great and feels amazing. She truly treats my dogs as if they were her own and that's what makes an awesome groomer.

Usually, I have had only the best to say about the PetSmart Groomers that I've been using, however it just takes that one time when it goes bad to ruin a good relationship. Usually they keep my dog, a pitbull and shar pei mix, for one hour and when I get her she smells and looks great. This last time they kept her for two hours and she didn't smell like they bathed her. She was overly shedding confirming my suspicion that they kept her kenneled for two hours and then called me to tell me she was done. A shedding dog right after she was just bathed should not be able to turn a black seat blond on the way home. If the groomer has an issue with a particular breed then they should tell you when you schedule.

I took my 2 small dogs in for daycare. Neither are neutered, so needless to say they do not go into the populated playtime. When I picked them up yesterday I found it very strange that both of my dogs had to pee for an extended period of time, much longer than usual. Also, right away 1 of them had to poo too!! I asked the next morning when I took them in about going out and was told that it was possible depending on where they were located inside that they may have never made it into the rotation.

I decided to have my dog shaved which is something I normally do not have done but got tired of all the hair. I drop my dog off at 9am and was told I can arrive in four hours and he will be complete. Four hours pass and I decided to arrive back to see what's going on. In doing so I saw the groomer walking out with King my baby boy. When she gave him to me he seem a little shaken up in which I thought was from him being shaved. I brought him home and departed for work. When my daughter arrive from school she stated "Mommy, King is crying a lot. Something is wrong with him." I then said to her "Monitor him to see if maybe his nails were cut too low or of some sort."

Online advertised that dog bath included ear cleaning and bandana or bow. Neither were given. Also did a poor job cleaning dog. Not pleased with haircut either.

I went to PetSmart on Monday and I wanted to get my dog groomed. I went there before and they said that they had no spaces but, the whole grooming salon was totally empty! No dogs were getting groomed or anything. Still, I decided to go with it, and leave. On Monday, I went to PetSmart again to get my puppy groomed. When I got there, they said that they were still full, but their whole grooming salon again, was still empty! So, I made a appointment for Wednesday. Just now, I got a call that said that they were overbooked, and our appointment was canceled. I was pretty sure that someone else scheduled after us, because he already scheduled us and told that we were good to go. I will not go to PetSmart anymore. They have lost my trust.

I feel so bad I didn't check reviews before taking my husky to PetSmart for grooming... The first experience was great, she looked great, was happy it felt fine. I wish I had remembered the groomer's name. The second time she got a bad yeast infection in her ear from the vet saying they probably didn't dry them well enough. The third time I had to pick her up about an hour after I could and as we were walking out she had diarrhea IN the store and outside right after grooming. I called the next day to see if they gave her a treat (which I ask them not too) or if they took her out. They said they definitely did not give her a treat and it's not typical for them to take the dogs out to relieve themselves that's why they give a pickup time. REALLY! Needless to say I will NEVER go back to PetSmart for grooming. I would rather pay more money for someone to care about my dog the way I do.

Looking for a place to complain about groomer service at Swan and Grant in Tucson, AZ. I ride a bus to PetSmart to get my dog groomed. It is one hour each way. While my dog is getting groomed I shop 2 hours at your store. Today I get there and they tell me it will be four hours to groom her because they were overbooked. I can't kill 4 hours in your store buying toys, clothes and food & tick meds. So I had to cancel and I won't be back to the store for grooming and or purchases. No more shopping in your store for 2 hours every 6 weeks. They should call and cancel an appointment when they get overbooked. They were very rude about it. Said they have the option to take 4 hours. Not with me. There are lots of groomers out there. Will save me money on dog products. Thanks.

So upon scheduling his grooming I reminded them of what he had been through before and they assigned the grooming manager to groom him. When I picked him up and took him home he couldn't open his left eye, she had scratched it severely. So I took him to their vet and got a refund, and they paid for his pain meds and his eye antibiotics. They showed no compassion and didn't even say they were sorry. DO NOT TAKE YOUR PET TO PETSMART. BE WARNED!!!

I brought my cats to groom in Upland on N Campus Ave. I dropped off my cats a little before 10:00 in the morning after calling PetSmart Grooming Salon. I was told they would call me for picking up. And I didn't get any phone calls after 2:00 in the afternoon, so, I called and was told the cats would be ready by 2:30. So, I went to pick up my cats a little before 3 in the afternoon. When I was there, I was told 1 was drying and the other 2 are not done anything yet. I waited until 3:15 and was still told 2 hadn't started to be washed yet. When I got a call around 3:30 to pick up my cats and then I went in to pick up my cats, all 3 were done but all half wet!!! I had to ask the groomer to dry and it took a long time to persuade her to dry the cats as she explained that the cats were stressful and she could do anymore. Wonder which cat is happy about bath and dry!!!

I brought my 2 year old cockapoo to be groomed, have been going to the Blakeney store in Charlotte, NC since he was born. I asked for the same service he got the last time, with one specific person, Porsha. When I picked him up I was charged for the works, so I had to speak with the manager to get it corrected. When I got home, I noticed he had a bad rash near his privates. I brought him to Banfield in PetSmart and it was confirmed razor burn, from the grooming. It has been almost one week and my pup is still unhappy, constantly licking and won't play with his toys. I will never again go to PetSmart for grooming.

My daughter purchased All Living Things Heat Lamps/Lighting sold by PetSmart for her two reptile tanks. In a matter of 7 months we have had 2 separate units catch fire and flame. Luckily someone was in the room both times and was able to extinguish the fire before it spread causing extensive damage to our home or lives. It appears to be a design flaw with the unit as the electrical cord is installed in the top of the lamp and lays on the fixture, which becomes extremely hot. This unit needs to be redesigned or consumers warned of the fire potential.

For the THIRD time, I went to PetSmart in NE Columbia SC after hearing an ad on TV. Friskies, 48 cents a can if you buy 24. I bought 3 packs of 24 at 56 cents a can. I asked her to check since there was an ad on TV just yesterday offering the 48 cent/can price. She said "No, it's 56 cents." Since I didn't have time to go anywhere else, I was stuck with their lies. This has happened twice before. I am done. New Petco opening soon and a local Pet Store will be getting my business from now on. PetSmart needs to quit advertising if they can't tell the truth or this store needs to get on board with the advertised prices. I don't do business with people I can't trust. Bye PetSmart!

Against the advice of others, I obtained a rat from this store. After a brief period of time his hair began falling out. I took him to the vet and he was "carrying a heavy lice burden". Meaning he was INFESTED with lice. INFESTED. The vet told me could have only gotten them from a bird or other rodent. He has not been exposed to any other animals. It had to come from the pet store. When I relayed the story to my sister-in-law she told me that she purchased a snake and a bearded dragon from them as well. Both of her animals had mites. Lice and mites are species specific so they are not quarantining new pets and are not adequately cleaning their habitats. I'm BEYOND outraged. And disgusted... and am itching right now just thinking about it. DO NOT, DO NOT purchase a small animal from this store.

I took my darling poodle-lhasa mix to get a trim. Telling the groomer I take him out in the snow for long hikes so I didn't want his fur cut too short and to keep the curl in it. She asked about his face and I said I wanted fur around it and to trim it. Well... as you can see he was cut so much he looks like a rat. I'm upset and I think he is too! Never again will I take him there. I'm sorry I actually paid for this horrible mess!! The 2nd two pics are how he is SUPPOSED to look!

I took my dog to PetSmart in Stamford CT 288 West Ave yesterday and regretted it tremendously. First off, I received a call at 4:00 PM saying my appointment was at the time, but I had scheduled for 5:30. So I took my bichon frise for her cut. I got there around 4:20 and waited until 10 to 5:00 to be attended. The groomer then asked me how I'd like her cut. I said I would like the cut to be short... What I wasn't expecting was for them to transform my dog into a naked mole rat. Well, about a half hour later they called me to pick her up and I was immediately shocked at what I saw. I think the pictures explain themselves... Who in their right mind would give a bichon frise this kind of cut? I am extremely upset with the so called "professionals" of PetSmart. My dog usually comes home sad after being groomed but now she's just miserable! Please do not take your pet there, I guarantee you will regret it!!

Sad day today. I was just told by Petsmart grooming that they will no longer do Sadie's bath because she can't stand long. I thought they were for all pets. They have lost all my business.

We brought our 3-year-old English bulldog to Petsmart in Hanover MA for grooming. Approximately 30 minutes after leaving him we received a call from the groomer saying our dog Charlie, had sustained a bad cut to his paw and they were transporting him to the animal hospital. Charlie required surgery to repair his paw, has his foot put in a cast, and had to wear a cone that he really did not like. He has to wear a plastic bag on his foot every time he goes out. The groomer apologized and took full responsibility for leaving him unattended. However the store manager has refused to accept responsibility, never apologized, and has refused to pay for any of the vet bills other than the initial visit. Do not ever entrust Petsmart with your dog. You will regret it.

Ordered a pet coat online on 12/29 and was told it would ship within a day or two. Now it is 1/1 and in calling PetSmart they say it won't ship until at least 1/3 because UPS has not picked up. This is poor and if it is so, then Petsmart should find another carrier. Also the Petsmart site says it has "already shipped" which is not true. Very false and misleading. Will likely ship at Chewy.com where you place an order and receive it within days.

Well petsmart was grooming my dog and then we get a call. She is cut. She now has to get stitches. FOR ALL DOG OWNERS DONT GO TO PETSMART. THEY DONT KNOW WHAT THEY ARE DOING!! They will cut your dog and probably still charge you the full price. Please you love your dog don't let them go through the pain. Never go to petsmart.

On December 24, 2015, I received an email from PetSmart advertising their end of season sale and offering an additional 10% off if items purchased were picked up at one of their stores. I placed an order for four dog coats and sweaters. Per PetSmart's verification of item availability, their store in Torrance, CA had all items in stock and I placed the order. Paid with PayPal and received a confirmation email and instructions for order pickup. The next day, PetSmart emails informing my order was cancelled. No explanation was given.

Worker had photo, directions. Hair trimmed around mouth only. Show dog. Sheared off ponytail, did not trim around eyes. I was shocked when I picked her up. Person who did it gone for day, girls who had done her previously tried to cover up.

Was called Friday Dec 18th about my dogs grooming and asked if I wanted to get my dog groomed. I made the appointment. Today Dec 21 11:30 am I dropped my dog off as appointed for that time. I went in picked out the hair trimming size 1-10 and picked size 5, then I asked that they would make sure the groomer would trim his ears as they have to and sometimes forget (basic service $52.95 charge). I was told I should have the nails done which the dog had done the last time he was there 8 weeks ago and told her just basic was needed. Again I was asked about services. I said "just basic".

I bought a gift card for my mother for Christmas in the sum of $100.00. I mailed it to her in Florida and she informed me that they told her it was only for $25. When reviewing my account again, PetSmart deducted $100.00 from my account.

They cut my dog really bad to the point she needed to get her ear glued, so bad they put her on antibiotics and pain meds. Not the first time they cut her but this was beyond means. She has to wear a cone so she won't scratch it and hurt it. So much for wanting her nice and clean and pretty for Christmas, now the poor thing has to wear the horrible cone. If you love your pet, DO NOT TAKE THEM TO PETSMART GROOMING!!!

Thursday 17 of December evening at 7:00pm, I arrived to the store Petsmart in 3164 Dougal Ave in Windsor, ON to buy some fish. The mmagazine agasin is almost empty. Just one customer in the case, three ladies working. After 10 min we choose what kind of fish we want because nobody came to ask if need help. My two kids look around for somebody. Two ladies come and one is intersect for another customer. He arrive 10 min after me and she doesn't care about my son.

I've been taking my dogs to Petsmart for grooming for several years. I started out taking my Cockapoo, usually for mat removal or full body clipping. She came back on several occasions with scissor cuts in her years, on one occasion cut all the way through her ear 1/2 an inch long. She also had razor burn several times. The worst time, and I didn't take her back to Petsmart after this, was when she came back with a broken, flopping toe that no one mentioned. Her toe was normal when she got to the groomers, but as soon as I took her home I noticed her toe was broken and flopping like it was just skin holding it on. It never healed, and flopped forever (the vet later said that there wasn't a way to fix it without amputation, which wasn't required).

I went to PetSmart here in Terre Haute IN, and was approached immediately, which was fine. However, when I told the staff that I was shopping for my new puppy, they proceeded to tell me that I had to buy a coupon book for $20, really? I have to buy a book to save money? As I told them "No Thanks" I continued to shop, had everything I needed (for less than what the book cost). Another associate approached me and told me that my puppy was less than 5 months and was taken from mother so soon. Associate proceeded to tell me that the dog food I had was not good enough for her being so young, and that I need to buy this more expensive brand, and also I needed to buy a pertain type of formula because she still needed it as she was so young.

I went in the Gilbert store today off Val Vista, I asked the cashier, "Where are the Dog Hanukkah Toys?" she said "They pulled them because someone complained about them last year!" That's terrible!!!

I entered the store at 7:05 am on black friday only to find out the advertised purina cat chow was not available... In the store and not online. I contacted corporate office and was issued a customer coupon which expired on Nov 30th. Of course no shipments were expected at the store...

The PetSmart customer care is so unprofessional, inefficient and incapable of handling their clients' needs and calls. Someone might just call with an emergency and they put us on hold for hours only to pick up the phone in every 10 minutes just to say..."one moment please", not even listening to your concern, and the next thing you hear is the on-hold pet smart tune. It is so very annoying, as you could be calling for an emergency and your pet's life could be in danger and they seem to be not bothered for that. If you ask for an explanation they would say that they are busy handling their clients on desk, then why don't they have a person to assist the calls, given the kind of client list they have.

I went to PetSmart to get a hamster... which is one of the animals I had always wanted. I went to look and I did see that he was in pretty good health but then I saw another hamster in the cage. Mind you, they were Syrians which cannot be together because it causes a sickness called wet tail. Later on in Feb. 2015 he died. They suck at caring for their animals. I will still buy from them though, cause then I can help the animals. BOOOOOO!!! PETSMART ** them. Syrian also will fight to the death. Stop PetSmart and Rainbow Exotics.

Very unprofessional and poorly run store. Staff smoking in front of the building, talking slang, very creepy and unprofessional behavior. Bathers and groomers lacking knowledge and care for dogs looks like a low end store. Felt uncomfortable leaving my dogs in their care. Would never recommend this Stamford CT 288 West Ave Stamford CT 06902. Pet Smart clearly looks like a run down store. Clean up your act Pet Smart.

I have been going to PetSmart in Monroeville for many years, taking in my mini poodle for grooming. The grooming started out okay years ago, suddenly my poor little poodle was beginning to get a chopped look, one ear longer than the other, bits of her hair sticking up, her facial hair many times one side longer than the other. I took Chloe in to be groomed this past Saturday, the groomer at once announced how matted she was and she would have to shave her! She was NOT matted! They kept her almost four hours... to shave her??! The groomer announced proudly that she had left her tail 'fluffy', a poodle does not have a fluffy tail, they have a bob at the end. When a groomer by the name of Cynthia groomed Chloe. She was the only one who did her tail beautifully. I paid over $50.00 for this ugly shave. It will take ages to grow in. I will not be going back as clearly they are inept at what they do.

I bought a guinea pig from PetSmart, 24 hours after bringing him home, he wouldn't stop sneezing and was having a hard time breathing. I then called and asked the on duty manager who told me I could return the animal or take him to the vet myself. (After seeing their lack of care for the animal when he was in their care I decided to take him to the vet myself.) When I got to the vet I was informed of how underweight he was. The guinea pig had an upper respiratory infection that had spread and turned to pneumonia. I was given a dietary supplement and antibiotics. The vet continued the exam and noticed he was missing hair. She did a skin scrape and checked for fur mites, that came back negative however not even 4 days later the hair loss continued.

Left my two puppies at the pet hotel in Jackson, MS. Called and preregistered so that I was assured of a space while I was out of the country for 17 days. I was told the morning I was leaving that they did not have a reservation. Non-caring staff that obviously did not listen to instructions or correctly spell my pets names. More interested in laughing and giggling about the fact that the girl registering my pets did not have her ear bud in or turned on. I called the day before I returned to check on my pets and was told they were so happy there. I left word of my arrival time and when I got there, my pets had been given a bath that I was told was due to one of my dogs having an accident so they bathed both. My dogs were still damp, as well as their bedding they said had to be washed also.

I had purchased an item [electronic device] from the store on 8/22/2015 - I had returned the item to the store on 10/4/2015 where I was advised that there a 60 day return policy that I missed it by 2 days? When I asked to speak with a store manager - the young help asked each other with a confused look - who didn't know how to answer the question - and responded with "sorry there's a 60 day return policy that it has an expiration date?" This was not food, this was an item? This was an electronic device! [never opened - still in original packing?].

I am usually at PetSmart once or twice a week for crickets and fish. The last three weeks in a row there was advanced ick in at least three of their fish tanks. The first time I told a worker about it and then left. The next week I was there I found even more fish with ick. So, I questioned them. The one working in the area told me that they were aware and they are under treatment in the back. She explained to me that they are just brought up here at certain times. But that there were still a lot in the back that were being heavily medicated. She told me that they came from the manufacturer this way and they are truly doing everything they can to treat the fish but as far as changing the manufacturer it's not likely and not up to them anyway but corporate. And it has already been three times in the last couple of years that they had to change. I left it at that.

PetSmart advertises that if you enroll in the pet perks top camper program and if your pet is in camp for 10 days or more within a 30 day rolling period, then you will receive one free day of camp. Needless to say I am currently due well over 20 free days. Every time I question these free days via their website, I get an email from customer service saying that they're looking into it and investigating, but nothing is ever done. I don't understand why they keep advertising it if they don't own up to it. Total false advertising! They have terrible customer service via their 800 number. Thank God they have the superb staff at the PetsHotel who truly care about keeping you as a happy customer. This is why I keep going back to the Darien, IL location. Petsmart corporate office, shame on you for misleading customers with your false advertising!

I had made my first appointment with their grooming salon. I did the first spot in the morning hopefully to avoid my dog being in the kennel for too long. I was told to bring proof of vaccination which I had with the dates he received the shots and everything then told, "No that's not good enough."

I have come here 3 other times only to find the professionalism has continued to fail every time! This last time was the worst! They have messed up the cut several times which I had complained & the professional courtesy is never ever displayed! You will find you stand and wait over 8 minutes waiting to be checked in. They don't listen to you when you say "don't pull my dog!" She's so lucky I didn't come over the counter & wrap the leash around her neck & yank her! My baby was a rescue baby & is still traumatized by his young life! I was very mad! This last go round was the last! I have written to corporate & filed a complaint! Don't come here!!! They're the worst!!! I'm taking my babies to Royal Pets from this point on!!!!

I purchased a defective teething toy from PetSmart that they would not take back for a refund. The manager was rude to me and said I should have been watching my dog when a piece broke off and almost choked. I told her I was watching my puppy and saw what happened. The other store manager just agreed with her. After many attempts and emails to talk to the corporate office, I finally got a phone call. He said he would send me a $25.00 coupon for PetSmart but I never received it. They lost a customer that use to go there weekly since I have two puppies. They don't care about their customers or for our pets.

About one year ago we adopted a full size standard poodle we named Lottie Da. She is a sweet and a beautiful copper color. Now many groomers want to groom standard poodles. We found that PetsSmart was happy to have her. We have had her groomed at PetSmart five times in the last year. Her first grooming was very good; a puppy cut that was adorable. The following four hair cuts were disasters. We even went to a different PetSmart but today's haircut is just as bad as the three preceding cuts. Why? I was told by a retired groomer that the puppy cut is one of the easiest cuts to do. Evidently not for PetSmart groomers.

I'm basically venting about the pricing on the website not matching the in-store pricing. I was surprised that they would match the online prices. I guess, from now on, I will have to bring a smart phone to check prices while I shop in-store or print what I need before I shop in the store. My situation involved live fish section of the website. My concern besides having to compare online and offline prices is that Joe Blow, off the street shopping, may pay more than myself. It's not fair to have to chase down your correct price.

I was a regular customer using their day camp very frequently but when it came time to give me my "free" day that they advertise they were "unable" to email the coupons to me, so I made multiple calls to PetPerks customer service and every single person I talked to lied to me. They promised I would get back in touch with me and even promised to send the coupon in the mail. I talked to a so called manager at the Hurst store and she said she would talk to the "store manager" and call me back and she never did. Therefore my dogs and I will never step foot in another PetSmart. Petco is better anyway but the one nearby does not have a day camp. PetSmart is lost in corporate coldness.

I was buying crickets for my Bearded Dragon on October 28th, 2015 from my local PetSmart store (1615 Regent Ave. West, Winnipeg MB, Canada) because the smaller business I support was currently out of crickets. I normally don't buy crickets from this particular PetSmart because 30-40% of them seem to die either by the time I'm home or by that evening. But I was in a pinch so I went. I asked for 40 crickets since I didn't want to buy too many knowing that many of them were going to die anyways. The woman helping me counted out every single cricket. I was so surprised to see them acting so stingy with their crickets. Then she handed me what looked to be half of what I asked for and she left to help another customer.

I took my 2 yorkies to get them groomed. I always went to a man that was wonderful somewhere else but he was on vacation. I never had a problem having them groomed, they are small, 9 lbs and 10 lbs, and they behave. My other groomer never put a belt around their neck or hurt them. When we came to pick them up, they were shaking and when I got them home, my 10-lb yorkie started shooting poop out like crazy. My other one kept coughing like choking. I thought they were just nervous, tried to hold them and make them calm. They started to bite and lick their behinds, they were in such discomfort. They wouldn't eat and started to throw up.

On October 21, 2015, I dropped off my cat and dog at the boarding site (Petsmart, Maple Grove, MN). I left specific instructions on dry food and wet food for both pets. There were two people assisting. One appeared to be new. The other was busy chatting with a guest/not helping at all. I waited for 10 minutes until the person got done chatting. He then input the information on over the counter medicine for my cat. He was so busy being "jokey" - I'm not sure if he got it. Very disappointing and I was nervous about what was in store for my pets. I left canned food and dry food for both pets. When I went to pick them up, I discovered that neither the cat/dog cans had been opened I called and asked why - they apologized for any inconvenience. I called corporate - no call back; I called the local Maple Grove store - the manager was out of the store for two days. If the pets could talk, it would be a different story.

I have been bringing my dog to Petsmart grooming on State Road in Springfield PA for many years. I brought the dog today and had my appointment times confused and showed up late. They're using their grooming services for 8 years, tipping the groomers extremely well and never missing an appointment without a phone call. They refused to take my dog. Not to mention my original appointment was for Tuesday night and Petsmart called to cancel because they had too many dogs' schedule from their online service. When I spoke to the manager about it, she added insult to injury by calling me "hun". Further proof that she didn't give a crap about the situation. I would not recommend this place. Start to build a relationship with a private groomer. The prices are cheaper and the customer service is much better.

The promotion and coupons always get mixed up. I wouldn't go back again. I ordered cat foods online and it showed buy 5 get one free. When I picked up they said this promotion only you are buying it in the store, online not included. I mentioned when I ordered online it said the promotion included online that's why I ordered it. I would not go back again. There are lots of places selling cat foods cheaper and don't trick people.