PetSmart Reviews

Would like to say that I started the business where I work managers are very disrespectful. Put people down I had to quit. They pushed me into leaving my job by harassing me and bullying and threaten. I seen a lot of things being done that should not be. I wanted to leave BECAUSE I did not want to be a part of it. I now work in a better environment. The customers that have found me say that the people at the store are bad mouthing me and trying to ruin my reputation. After 13 years I didn't even get a goodbye.

I need your help in how to handle this matter. I got turtle from PetSmart in Orange Ct. His name was Earl, he had eye infection. I called PetSmart because he was under warranty. They told me I had no worry since I bring him back by the last day of the warranty, which I did in the next day. I asked them if I could bring him to PetSmart close to my house and they told me no because that was the store policy. So I drove all way to Orange Ct, so he could be seen by exotic animal vet. That was in Saturday morning. They told me to call back by Wednesday because since was weekend, they had to wait until Monday morning to contact them. Monday came and I called and I was told that Earl was going to have a appointment on the coming Friday.

On June 2, 2015, I had a horrible visit at PetSmart store #0198, 5415 W Loop South, Houston, TX 77081 wanted to warn you all as well. I took my 2 year old Cavalier, Teddy at 8 AM this morning for what was supposed to be a morning groom (3-4 hrs), didn't get him back until almost 7 hrs and phone calls later. When my brother called at 1, they said Teddy was getting a bath. When I called at 2:30 asking why he still wasn't ready, they told me Teddy was misbehaving and had made it so they couldn't groom him on schedule. I called the store manager to complain, after I had Teddy out of there and safely at home. After researching, she told me it was a scheduling mistake, and that no one realized he was there then admitted that by the time they got to him, he was so stressed and frantic that the groomer had a hard time settling down; the groomer, who has seen Teddy before, even told the Manager he has always been an excellent dog.

I go to PetSmart to buy my African cichlids (a type of fish) they have a pretty good selection. The workers there do not seem to know much about fish, which I understand since they have a lot of animals they need to know information about and fish is probably last on their list. If you are going to get fish make sure you do some research on how big their tank needs to be, what temperature their water should be, what fish can live together, etc. I also bought my two winter white hamsters from PetSmart. They have a pretty good section. Both the hamsters are healthy and happy.

I ordered a product overnight mail which cost me 80.00. It's now 4 days later and still haven't gotten product. Called and the first customer service very rude. 2nd call and the customer service will only give me back 30 of my 80 dollars. I have always thought overnight mail meant overnight. Had I known it would take this long I would have just did the free shipping and gotten the product the same amount of time! I really needed this product the next day! Every other place I order overnight from, I get the next day! I will never order from PetSmart again!!!

Ok. Here's fair. We're all familiar with how when you pay via debit card at PetSmart you're begged to donate to help feed homeless pets. I use to always donate until I received a tip and investigated. It seems that when pet food expired at PetSmart they'd rather take the bags of food cut them open and pour the contents in their dumpster rather than donate it to a local animal shelter or donate it somewhere so it's feeding homeless pets. SHAME on you PetSmart. Don't try the "it's expired therefore a health hazard" bit either. Homeless humans are fed expired spoiled food everyday - even roadkill. PetSmart you're cheesy.

Terrible experience. Buena Park Store. Just picked up two different bags of dog food and they were infested with maggots. One bag was a Simply Nourish Lamb Pee Recipe and the other was a Simply Nourish Grain Free Chicken and Turkey. Both bags were sealed and they were not expired. Not an isolated issue as these bags came from two different store locations. Again, both bags were infested with white and brown maggots. OPEN THE BAGS AND CHECK THEM BEFORE YOU LEAVE THE STORE. The store will not be responsible for any damages.

Like many things PetSmart has its ups and downs. I still shop there for pet supplies but I wouldn't recommend buying an animal there. At the PetSmart located nearest to my house they claim to be an all female animal store to prevent unwanted breeding. I was looking at the guinea pigs and noticed a boar in with the sows. There was a very high chance that every sow in there was pregnant. They denied there being a boar in there and I made them take him out so I could show them that she was really a he. They then said that the guinea pigs were only 2 months and couldn't get pregnant. Sows can become pregnant at 4 weeks of age and boars can impregnate sows when they're as young as 3 weeks old. So not only did they lie about only having female animals they also didn't know much about the animals there.

I took my dog to doggie daycare in Lewisville, TX on 5/20. When I arrived I noticed another dog being aggressive with my dog and I immediately mentioned it. Interestingly, they knew what dog I was speaking of and stated it has to do with people coming to the window, that they had been playing earlier. I knew this to be a lie because my dog rarely interacts. He's very chill.

Omg!! I called around everywhere and all the other grooming spots was booked until next month so we went on Google and we spotted the new PetSmart in Goldsboro had a grooming department. We called and they booked us right away and they were cheap. I was so excited to take my Maltese in the next morning. I got there and an lady greeted me and asked what cut we wanted. I showed her the picture and they said "OK we can do that." Before walking out the lady said "would you like the premium groom?" And I replied "what may that be?" She said "nail filing and a special shampoo." I asked "how much?" She said "$22 all together." I said "sure thank you." Got an call after an 1 1/2. She said "I have to cut your puppy hair around her stomach and chest area shorter than expected because there's matting." I said "how short?" She said "it will be short but it will blend well and look good." I said "OK that's fine y'all are the professionals."

I made a appointment at the PetSmart in Hampton Va. I was to have my 10 month old Morkie Tyson bathed and groomed on May 19, 2015 at 3:00 pm. The first red flag was all the dogs seem to cut really low. They where all terriers so I figured maybe the owner wanted that. The second red flag was when I heard another dog scream because the groomer cut the dog's nail too short. I told them I wanted him cut down lower. They showed me a chart of how low it would be. I was satisfied with the length that was showed to me. I was in formed that it would be 3-4 hours. Around 6:45 I received a call from a ** stating that Tyson was "snippy" (whatever that mean) and that they could not cut him because he wouldn't be still. At that time she informed me that a manager was working on him. I was under the impression they where not finished he wasn't cut and figured they would call me back when they where finished.

My puppy was boarded from May 15 - May 18, 2015 at the PetSmart Hotel in Alexandria, VA. I was dismayed when I arrived to get my puppy. The employee said she would go get him, which took about 10 minutes and I wondered why the time frame was so long. Once I saw him, I noticed he was damp and the employee stated they had just bathed him, which really raised suspicion on my part because bathing is an additional fee. When I inspected him, I noticed he had stains of feces on his bottom area, totally unacceptable. He also had a scab on each front leg and I was told he laid on a cement floor the entire stay which means Petsmart is false advertising because a lambskin bed is supposed to be included in the boarding fee.

I bought a vinyl dog house at Petsmart 4 months ago and paid $200.00 for it. After sitting outside for 4 months the top started warping and discoloring so I returned it with my receipt. For $200.00 the dog house should have held up better than this. Petsmart manager offered a store credit only and would not give me a credit on my credit card. The manager told me he would be fired if he refunded my money on my credit card. I called Petsmart corporate offices and they told me they will not take returns on items after 60 days even if it is defective. No exceptions under any circumstances, EVER. So now my $200.00 is held hostage by Petsmart until I spend it in their store. Petsmart does not stand behind what they sell so buyer beware.

Horrible place to go. I have an English bulldog. I went in for emergency and they didn't take my dog. And I got there before another person who didn't have an appointment and they took another person's dog in for a check up. And my dog's paw was bleeding and swollen she couldn't even walk. Never going there again. Worst place ever (DO NOT GO TO PETSMART!!).

I watched an elderly couple come for their puppy class and they had gotten there early. They thought they were missing their class so they walked in and sat down in a class in progression. The dog trainer loudly announced that they were in the wrong class and to leave immediately! The elderly couple came in the store all bubbly and ready for a nice experience and left looking dejected and embarrassed. I felt sorry for them and there is no reason why they couldn't have just sat there and watched the progressing class. ** makes many people feel stupid.

Yesterday my husband took my two children (dogs), one who is a white Maltese, the other is a Maltese poodle mix to PetSmart in Carl D. Silver Parkway, Fredericksburg to have a simple grooming of the under belly, rear shaved, toe nail clip, bath and ear cleaning. One was to get what they call a (1/4 or puppy cut). Mind you I have been taking them there for approximately four years, so they should have a record of what I have done to my dogs. Much to my dismay, when my husband picked up my children (dogs), they had shaved all their hair off, with the exception of the hair on their heads.

I made reservations, online, for my puppy to stay at the Pet Hotel while I traveled out of town. I made the reservations one month in advance. I called to confirm the reservation and I received a confirmation email. Then, four days before I was to drop my puppy off, they called and said that he needed TWO of the Bordetella vaccines, not the normally required one which was fine, as we had a vet appointment that morning so I asked for the 2nd vaccine. Then, when I called PetSmart back to confirm that my puppy had his second vaccine, they told me that he couldn't stay because he was only 15 weeks old and their policy was 16 wks old. I had to scramble to find other care for him. I put his birthday on the original registration forms and NOWHERE did it state an age limit. I would NOT recommend the Pet Hotel unless you are willing to have NO communication and scramble to find alternate care.

I took my 1 yr old female dog on 4/25/15 for a full groom. Have been there before - ok grooming but always had to brush her out because they would leave the groomed hair I think so she would have to get their short cut. I brush her daily and do ear care because she is an American cocker - I like the long look. On Friday 4/24/15 I brushed her out - no mattes, no knots, and no clip burns on either side of her face. On Sunday she started rubbing her face on anything she could - the carpet, her bed, my bed - it was so bad. On Monday I checked her for fleas - no fleas. I had her face in my hand. I touched her. Check between the ear and eye. I felt around and hit a clipper burn then I checked her other cheek and another clipper burn.

I was told by the trainer, **, that if I came over with my rescue dog, he would spend 1 hour playing with my dog with his agility equipment. He would help evaluate my dog. I thought this seemed very generous but realized that he might get a new client out of it. I called him to say I would be a little late and asked if that was ok or should I make another appointment. He said to come on over but that he had an appt after me. I arrived and he was with another woman and her dog. He was very rude to me and said "Why would I spend an hour and not get paid?" He should have communicated more clearly. In other words I drove all the way over there for nothing, 40 miles round trip. I explained it to the manager and she was not helpful.

Every PetSmart I have ever been in, everyone of their reptiles are in extremely small cages. They don't have the proper lighting, misting systems or habitat. They just throw crickets in that haven't been dusted with vitamins and half and sometimes all the reptiles are sick with MBD, skin problems or something! I'm sick of it! I purchased a veiled chameleon from there hoping to save it. He had MBD. Did everything I could but he died 3 weeks later. : ( They shouldn't be allowed to sell them!!

I took my dog to the grooming salon as I have been doing for years. My regular groomer has been absent the last few visits. I was horrified to see today how busy they were and saw a groomer with a small black dog. She repeatedly kept nicking this dog during trimming causing him to yelp. Then I was told it would be 4-5 hours before I could come back to pick up my dog.

I have gone to PetSmart in Monticello, MN many times. The employees are very helpful and the management there always addresses any issues with honesty and fairness. Most times we only see the bad side. Just wanted to make sure they get a piece of the bright side.

Took my dog in to be groomed which I have done for the last 4 years. I have a poodle, but don't want any fancy cut, simple close face and shaved body. We usually go home to a few nicks on the paws, and the dog usually takes care of himself and a couple weeks later no more problems. This occasion my dog cut was horrible. Uneven, and even on his body had been nicked, and had a visible scab about the size of a tick (which I thought it was) in a close inspection a day or two after the grooming. No big deal, it was very small and it was a scab, so I though it would simply go away.

On Saturday 04/18/2015 We had a confirmed appointment for our Dog to get groomed so at 11:30 I Arrived only to be told that the wait time was 3 to 3.5 hours. I asked why did we even make an appointment and wasn't that the whole reason to make an appointment. My time is valuable and I really don't feel like kenneling my dog at that place because it is kind of disgusting. The one time that we did leave the dog in the kennel for his grooming there he came home with fleas all over him. So the woman set me up for a express cut for 5 pm on 23 April 2015. I specifically asked of any additional charges. For this she said no.

With all the hundreds of thousands of dollars in income received from the community, Petsmart refuses to allow the posting of local AKC or UKC Dog Shows information. They have plenty of free wall, counter and window space. They feel no responsibility to support information on a pet event.

I just moved to Florida from Tennessee and my Husky has never had an issue with the PetSmart in TN so I took him to the one here in Melbourne, FL off of Evans Rd. We dropped him off saying that we just wanted the normal done (haircut, bath, and nails cut). About 2 or 3 hours later the groomer, **, called us to say that he was unable to be groomed due to his "bad behavior" and they were going to have to send him home. We went to pick him up and just asked if she would try to finish the groom while we were standing there since it was a new environment and maybe having us in the room he would be more call.

Very bad service. Too lazy to work. Horrible, horrible. Never going back there. Will prefer going to some other place who charges more rather than giving my money to grooming salon in Millbury in Plaza in Worcester, MA.

I left my dog to be groomed at the PetSmart location in Anderson SC. It was not the first time he had been groomed there. On one occasion he had razor burn on his tummy area, but I did not realize it until he was home. On the next visit, upon talking with the attendant that checked my dog in, I told her that on the previous visit, he had razor burn and asked that they please be careful. I also wrote this on the paper that she asked me to sign for his grooming on this day. We discussed the type cut he was to get, the blade that they were to use, a # 5, that his nails were to be filed. She had written all of this on the paper that she asked me to sign.. ** was to clip him. I agreed to everything as recorded and signed the paper. ** was not at the shop, was running late, so I didn't actually talk to her before leaving my dog.

I worked for PetSmart for just over 2 years in the stocking department. In those 2 years the back room was cleaned once. It was so miserably dusty and the eye wash was not full enough to work when I needed it. One pallet sat on the sales floor for 3 months because we had nowhere to put it. When the vent in the grooming salon detached from the ceiling I was recruited to fix it. I know personally that the salon vents and filters are never cleaned and are moldy and full of hair, a breathing hazard. PetSmart takes no responsibility. They say it's the property holders problem for many problems around the building that are specifically caused by the nature of their business. I finally quit after feeling lied to and mistreated by the store manager.

The groomers treat your dog like crap. They swear at them, yank on them, carelessly drag your dog around while smacking their head off of the tables. I've seen them blow a high velocity dryer into the crate to get them to stop barking. They criticize the dogs and their owners. The manager is extremely disrespectful.

Signed up to have puppy class. Completed paperwork and paid to find out the dates they posted were wrong and the class I signed up for started 2 weeks early... Wanted to buy 2 gold fish - told me I needed a 30 gal tank. Would not sell me 2 fish 88 cents.

I have 20 years experience and they paid me 9 bucks an hour. They would find anything like leaving a light on to deny a raise. Hours were on a good week 20 hours. This was the worst company I ever worked for. Absolutely no future.

I bought some fish and they were advertised "Buy three and get fourth free." The sign said able to mix and match. So when I checked out they charged me for the more expensive fish. The sign didn't state this. When talking with the manager she had a very bad attitude and said that's just the way it is. I will not shop there again.

My kids are grown and out of college so I adopted a rescue dog. I spend a good bit of money at the PetSmart in Tucker, GA. The rude female, masculine manager is nice as can be when I am buying a $50 bag of food but when I returned a very expensive item that was purchased online (unused and sealed) with a receipt, she treated me like I was a crook. In addition, I took my dog for a full groom and when I picked up my dog I gave the groomer a 30% tip. Once I got my dog home is was very lethargic like he had been drugged. He also got an ear infection because of the water she got in his ear. I had to pay $75 for an antibiotic and Dr. visit. Needless to say I won't go back. I didn't call and complain because I figured it would be fruitless. By all means stay away from Banfield. They almost killed my dog.

I have used PetSmart for years, I currently have 3 dogs, the newest has only been there once or twice. I was unable to get two appointments any closer than 4 hrs apart, which, according to the new can't drop off until 15 mins before appointment rule, meant I would need to make 4 trips. I opted to just give one dog a spa day although two needed it. I interrupted my day to get there at 12:15 for my 12:30 and was told that the employee doing my cut didn't arrive until 12:30 and no one else could check me in!!

Took lhasa Apso in to be groomed. Wanted her to have a puppy cut and belly shaved because she had some knots on it. Well when I went to get her I was completely shocked they had shaved her whole body and never cut the hair on her face or tail. My beautiful Lhasa Apso now looks like a Chinese crested dog. Bald with long hair on her face and tail. I had to buy her a coat and I have to take her someplace else to get her hair cut on her face, head and tail. I will never go back again to the Paramus store.

I had been taking my dog to PetSmart for 2 years for grooming. The last two times I was there, it was very dirty. They did not keep up with sweeping the dog hair. I was not used to seeing it like that. The last time I asked to have her nails and the hair trimmed around her ears. After I picked her up and went home, I noticed that they did not cut her nails or trimmed around her ears. I had to take her to the vet to get it done. I will not take my dog to the Annapolis PetSmart anymore. It just isn't the same.

1st time here & last!!! Cuts on my baby left rear leg front & back! Amateur job on shaving. Dogs scared (please call)!!! Have more to say!!! But not allowed.

Took my 12 lb shih tzu and 5 lb yorkie to Petsmart on 3/23/15 for a bath and hair trim and two different groomers cut off the tip of the yorkie's tongue and cut the corner of the shih tzu's eye barely missing the eyeball. Not to mention that the shih tzu had huge nicks and the yorkie's topknot had been cut off even though I instructed them not to do so. Clearly incompetent! And something needs to be done about the incorrigible practices of Pet(notso)Smart.

Petsmart has to be the worst place on the planet to take your dog to be groomed. I brought my 6 year old healthy shih tzu for a routine dog grooming. The dog groomer said to me "I hope this dog doesn't give me a hard time, I've had a bad day." 45 minutes later they called me to tell me my dog was DEAD. I have since learned of many other dog deaths since my own. I have now started the process to have a Bill passed called Bijou's Bill that will required ALL DOG GROOMERS to become licensed. Once this bill passes in my home state of NJ I intend to roll it out across the country.

Your pet trainer started out ok, but then got worse - started to pick on my wife in a demeaning way to the point that on our #4 session today, I had to step in and set her straight on who the customer was and that I did not want my wife insulted like she was doing. The insinuation was that we were idiots that could not remember everything she wanted us to do. She talked down to my wife like she was a 1st grader that did everything wrong, and I will not let that happen from any service organization. I respectfully request a refund of our $104 and we will not attend any further classes. Your manager of that store might want to notice that her attendance has diminished every time we went to the sessions until today we were the only ones there.

Took our dog to get groomed at the troy mi location. We had just come through a very snowy winter and our dog when going outside loves to romp and roll in the snow and mind you I do give him baths in between total grooming. Admittedly he did have a few mats on his legs and hindquarters from rolling in the snow, etc. These people made me feel like I was the worst person on the face of the earth. My dog is by no means neglected in the least and is bathed regularly. They were trying to tell me that the mats made is skin sore which is total bull. He has a lot of lanolin in skin and his pores get clogged from time to time but the vet says to keep an eye on it and we do. These people had no reason whatsoever to give me a hard time regarding his skin. He does not have sores, he does have freckles and in fact has one on his tongue. I will never take him back there.

I was at Pet Smart located on US1 across from Bloomingdales. I could hear a doggie crying, it was at a room that I could not see the doggie. I told this to the only cashier they had (Friday 3/19 at 3:10). The guy just told me ok! Did not check the dog.

Not only will the employees here help you find the best thing for your pet but they will also help you get your keys out of your locked car. Provided you have your identification handy of course. I will not visit any other petsmart over this one.

Every time that I've brought my dog to the groomers here, there's about three people working and even though I've made an appt they don't get around to reaching my dog until three or four hours after she's been brought in... So my biggest issue is why do I need to make an appt when my dog sits in a foreign environment and gets even more worked up waiting to be groomed and then after the wait they have the gall to inform me my dog needs to be more social due to her anxiety while being groomed also for that (and not the panic of being there for seemingly no reason in a crate). She ends up with cuts and snips in her coat and claws "bc anxiety and socialism".

I put in an application to adopt one of the cats they have inside the store. I filled out the forms and have been waiting and waiting to hear back. I got one call from a female manager who was not the least bit helpful on the phone and had a bit of an attitude. I was told in the voicemail that they were having trouble contacting one of my references and to call back so they could try to help me figure something out. When I called all she said was they couldn't get ahold of someone. That was it. Now it's been almost three weeks and I haven't heard anything on whether or not I'm able to get this cat and if you ask me I don't think they are the slightest bit concerned about finding these poor animals homes as quickly as possible or they would actually keep trying to contact the references. Not just trying one time and not again. I'm not happy at all with the services.

I love the fact that PetSmart is such a nice store and we can bring our beloved dogs with us, but it is truly not right that some dogs are not friendly enough to be among dogs that are there to have fun with their owners. Some really should be muzzled. Tonight I observed a young man just standing and enjoying his pet, his dog was being very good when a beast came up and proceeded to brutally attack this dog, it was terrifying. The young man while trying to break up the attack was then himself attacked and bleeding. I don't know what happened next but it was very disturbing that some miserable beast had to make such trouble. I hope and pray that the dog and his owner are ok. The vets were there immediately. Your store and the people are great but this is VERY disturbing. I feel like I am having an anxiety attack. I am sad.

My daughter and I asked to see, be let in to the cat room. The employee that I asked responded with, "are you a serious adopter because you need to fill out an application first?" I honestly didn't know at that point because I didn't even get to see the cats. The least they could do is be kind enough to let the cats that are locked up in the cages, waiting to be adopted get some attention and have a chance to be adopted. I spend a lot of money at this Petsmart and also have my dog groomed there. I am disappointed in today’s experience.

I took my two dogs, a chihuahua and an Australian shepherd into Pet Smart for a grooming appointment. I told them my chihuahua was very sensitive to getting her nails cut and I just to happened to walk by as a female worker was attempting to cut my dog's nails & it was going terribly. The female worker had two collars on my dog & she was fighting her nails being cut. When I got my dog back, at least three nails had been bleeding and my dog was shaking & holding on to me trying to hide.

I have used the groomers at PetSmart on and off for the past three years. I will now NEVER return or even shop in the store. They completely ignored my requests and both the girl who checked him in and the guy who groomed him made for a very quick exit when I arrived to pick my baby up. He had a small cut below his eye. No one even cared to apologize or explain! He was clearly upset and reserved when I got him home.

I took my father's dog for a bath on Jan 10, 2015. He was staying with me for a couple of weeks. He was absolutely fine when he got there. I picked him about 2 and a half hours later. He was coughing like a seal, disoriented and not himself. I just wanted to get him out of there! I took him home. He was coughing and groaning. I called Petsmart back and asked them what happened. They said he was coughing from the time they took him out of the kennel. They thought it was normal. Unconscionable! He has gone there for years.

So I dropped my dog buddy off to get groomed for his appointment at 1:00 pm. To start, they only had him down for a bath when I talked to the lady a couple days back about giving him the full Dog Groom package (which no one knew about but is listed on their website). They all said that they were too busy to take him today and that no one would have time to give him a hair cut, nails, etc., due to a call out today. Finally one girl said she would do it that it just could take 4-6 hours. I didn't have a problem about the time cause I was going to be off for the day. 6:11 pm comes around and I get a phone call to come pick buddy up that he is ready. By time I get there, it's 6:40 pm. And the store has been closed since 5:00 pm but there are still workers inside.

Return policy is supposed to be "Hassle Free". When I wanted to return two items they refused. Twice. The second time the manager threatened to call the police on me for yelling at her. I never yelled. Only spoke in a conversational tone. Their policy guarantees returns without a receipt. The Buford Georgia store refused to honor it.

I have never only once had a problem with petsmart groomers. The way to avoid a problem - stick to the same groomer and be specific on what your pets needs are. Some pets are abused before ever coming to groomers so you can't blame the groomer if you aren't specific about what you want.

I went into a PetSmart store at 4465 Bryant Irving Rd., Fort Worth, TX 76132 telephone 817-377-1889 store number 1966. I went in with a paid receipt from California which my son purchased items while in town because he travels the rodeo circuit and bought several things not knowing if he would need these items or not. They reassured him that if he did not need these items it would not be a problem returning them. I live in Fort Worth Texas and try to return them to the store located at 4465 Bryant Irving Rd. store manager **, and he was extremely rude and refused to take back the merchandise which he inspected. Took my driver's license and said he could not validate the receipt out of California.

My guinea pig was sick when I bought him along with the other guineas its housed with at Petsmart. It's been 5 days since I bought him. I'm already attached and I had to return him and it's depressing. Now I'm waiting for him to recover to get him back.

Fredericksburg, VA - I took my recently rescued bulldog in for bath & nail trim. They were SO RUDE!!! I understand they need proof of vaccinations, but do they need to be so rude? I showed them the vet's sheet which showed he was vaccinated a year ago for rabies. (Not due again for another year.) They claimed "We don't know how long the vaccine is good for." RUDE, RUDE, RUDE. They didn't even trim his nails, which was supposed to be done as it was included in the price.

Took my King Charles Cav in for grooming 2/11/15. Indicated skirt needed trimming and rear private area due to urination catching skirt. Not regular groomer in and although groomer mentioned a number I reiterated it shouldn't be necessary as I just wanted her trimmed up. Groomer called when she was ready, indicted how he had to tell her over and over he was sorry as he pulled on mats. I had specifically told him not to hurt or pull on her and that she had 2 previous back leg surgeries and to be careful. He proceeded to tell me he was adding $14 more to the $48 fee for dematting.

We had bought a leopard gecko and it was sick from time we bought her. She died just 2 1/2 months later. It was very sad. We know it wasn't how she was at our house because we have housed lizards for a while. We just bought a yellow throat plated lizard. The woman explained all it needed and how long it would live and the care for it. She was completely wrong on everything. Cage size, temp, humidity and years it would live. They don't need to suggest anything when they don't have the knowledge of the animal that's needed. PETSMART #0418.

PetSmart at Happy Valley, Peoria, AZ: Well, PetSmart doesn't have to worry about me shopping there ever again from now on. Here's the story in a nutshell: I was bringing some Hill's Science Diet canned cat food back, because my cats just don't like the taste.

The PetSmart at North Bergen, NJ (store# 1828) runs poorly! Few times I've been there, and they are always out of products! They keep a very poor inventory! For the past 2 months they have empty shelves for fresh food and some treats! The manager's excuse is that people buy it so fast! And for a fact I know that is a lie! Management is not all about greeting customers by the door. It is also about keeping a great inventory and having a pleasant personality, so when a customer complains, she/he is able to satisfy the customer with a comforting answer!

I took my dog to PetSmart for a bath. As I watched through the window I witnessed my 7 year old, 50 lb labrador fall off the grooming table and hang by the loop around her neck. The employee grumpily hoisted her back onto the table. After the employee realized I was watching she changed her demeanor. When I went back in and asked about the safety of my dog on the tables, she said fidgety dogs sometimes fall off the tables. My dog was nervous, but she was barely moving around and slid backward off the table. She wasn't jumping or acting crazy. If she can't be kept safely on the table, many dogs are in danger of serious injury. So unless you agree with this employee that it is unavoidable for dogs to be occasionally hanged or strangled while being groomed, go somewhere else.

My dog was brought to the Pet Hotel this past Friday to stay while we were gone for the weekend. When we picked her up Sunday night, she had a severe limp. No one on duty at the Hotel could explain what happened to her, only that when the limp was noticed she was removed from Day Camp and returned to the Hotel. We were not notified prior to our picking her up of any injury.

I'm very disappointed with the service as well the consumer service store number 349 Coral Springs FL. When you take your dog to a company as big as the PetSmart you expect a better management with knowledge about the service. Well I took my dog back after 6 days to complain that the next day after the bath she had and still has dandruff all over her coat. I wait for 6 days to take her back and my dog looks worse than ever and I explained to the store manager Arturo, his name. And I told that the right thing to do was to offer me to bath my dog again for free. He told me that he couldn't do it, gave me tons of excuses and he offer me to next time that I bring my dog to get the regular bath they would upgrade to a medicated shampoo. Even after I explained to him that my dog didn't have any dandruff prior to that he tried to convince me that is normal. PetSmart just lost a regular client. $52 paid on the trash.

PetSmart charged me for a 10 gallon tank and fish. And it turns out the tank -- it's not even a full, 6 gallons -- and the fish are really hungry and sick. My friends also had this experience with PetSmart where she got told her fish were friendly, and they ate 7 of her other fish, and they gave her 2 sick dwarf frogs.

Noticed a Chinchilla had chewed through a plastic wheel with a center spoke and being kept center of store. When I explained this to a staff member my concern, they stated, "It's not my department". Went and found the head of that department and she stated, "We haven't had any problems with them chewing on plastic." Explained the wheel is showing a big chunk missing. She said it was there before and again didn't have a problem with the Chinchilla being kept there. I'm obviously an owner of a chin and the manager showed no sign of concern or interest. She didn't even move.

Never again will I groom my dog at PetSmart!! They obviously lie on the Pawgress reports that are given to you. They have not cut his nails (which they claim they did on the Pawgress report) and one grew and got embedded into the pad of my dog's paw. Woke up to a pool of blood and a crying dog. My dog, which has always been groomed at the Long Beach, CA salon, he was 3 when we started at PetSmart and is now 11. They used to have really good groomers there but now they have groomers that don't really care about the animal. My vet had to remove the nail from his pad. Shame on you PetSmart!!!!

I have carried my baby to PetSmart for 5 months and twice I have unsatisfied with the results. Once you find someone that you like and go back they act as if they don't know who you are talking about. Look everybody here does not know how to groom a Yorkie. Somebody please tell me someone that is good.

Advertising walking but unwilling to groom a 9 lbs puppy after 5 pm. They close at 9 pm. Claims it takes 4 to 5 hours to wash and trim and dry. In 40 years of having a dog it has never taken more than 2 hours. Poor customer service in Tallahassee.

I took my 3 pugs in for a grooming and received a call that one of them died. One girl had him in a head lock and the other continued to cut. Never watching for distress. My baby went limp and died. He just turned 8 and was in very good condition. My other two pugs watched. They are home and depressed with us. Heartbroken. Something needs to be done to train these people properly. Thank you for your time.

Honestly, the rating goes into the negative. I have been shopping for aquarium items at Petsmart for several months now as there are no other fish stores in my area, and going back and forth between the 2 Petsmarts in my area. There is a complete lack of consistency. This is where I got my aquarium starter kit which turned out to have a teeny crack in it which I didn't notice until months later. The closer store has friendly people but had me buy fish they said would get along and turned out from my lack of knowledge that they were all aggressive fish, ended up returning the dead ones. Since then I've learned to research what I want.

On October 18, 2014, we took our 4lb purebred Pomeranian in to our usual Kelowna PetSmart location. This time we had a different groomer. The groomer told us she had a lot of mats, so would need to be cut quite short. The picture provided is how 'short' they cut her! They shaved her bald, down to her skin! There was absolutely no reason for such drastic measures.

On 01/15/2015 took dog to petsmart groom in Fayetteville GA. When we picked up our pet the tech, said that he tried to bite. Our dog seemed strange the way he was acting. The next day 01/16/2015 we took him straight to our vet in Riverdale GA. He took blood work and said the dog may have swallowed too much water. We must go back to the vet on 01/19/2015. Our dog is still not well or improving. Cannot eat or drink. He walking along uncontrollable peeing. He gets sick as soon as we feed him anything. If my dog dies I will sue petsmart for everything I can. I now have two notable vets that are saying they had done something to our pet the way he is acting. I will never take any other of my pets there and I will advise others not to.

Waxahachie, TX and several other PS's in the area. After more than 6 years of purchasing tropical fish supplies from them they suddenly stop stocking foods, supplies, and even the fish now look pathetic. What gives??? You come in and put so many mom and pop stores out of business and then start failing to support the needs of those who need supplies? Sounds like Walmart. And furthermore, employees just saying, "It's what we have. You'll have to buy new filters." Hell I built a custom filter for my tank. Guess I'll have to mail order what I need from a real tropical/marine fish supplier. I really do prefer to do local business but I will never be back there for my pets’ supplies.

Sherman, Tx Store - I paid for a small grooming package for my dog Lexi, not all services that I paid for were rendered. When I called back in to speak with a Grooming Manager REBECCA, she informed me that I didn’t pay for the Package I requested for my dog. (1) Don’t give me a package I didn’t ask for, and (2) don’t charge me for one that I never received - CORRECT the PRICE.. When I asked her what would be done to keep my service, she laughed and let me know I had “TOUGH LUCK” with getting her to correct the issue or refund for the services that were not rendered. She laughed on the phone and said, "UMM, OK BYE.” HORRIBLE CUSTOMER SERVICE AND CUSTOMER CENTRICITY.

I just brought an guinea pig . The animal was sick when I brought him and I was not told about it until the animal started breathing rapidly and I rushed him to a vet. If I didn’t he would have died. So how could I have brought him back to the store. All I want is for half of store, I purchased him on 12/15/14. He went to the vet on 30th of month. Had to pay more money to get him well.

I adopted a 5-month-old kitten from Gilbert, AZ PetSmart location in Sept, 2014 only to find that he was infected with ringworm and an upper respiratory infection. His adopted name was CoCo. From the time he was brought home, he passed ringworm onto me and an upper respiratory infection to my other kitty who is still battling the illness after visiting an animal hospital and 2 visits to a local vet clinic. He has been treated with antibiotics and eye drips for an eye infection. Then CoCo has been treated twice since adoption and also still has symptoms after being treated with antibiotics. Ringworm symptoms have been resolved for myself and my CoCo. I have spent over $1,500 in unnecessary vet and doctor bills and am very frustrated with no resolution to date. I let Osana Animal Rescue and PetSmart know of my frustrations. I was also told by a PetSmart clerk that they no longer use Osana for cat adoptions due to many complaints of sick adopted cats. So I'm writing for advisement and restitution for the anguish to myself and my 2 kitties as well as the major expense this has caused. I have copies of all vet bills. Any assistance would be greatly appreciated. Thank you.

I am so grateful that I have a place to go for my Dog's grooming.. Chad has been great for the past year. Chad's patience and gentleness and skills and expertise makes me happy to take my dog to get groomed at Petsmart. Chad is a real gem. Thank You Petsmart. Thank You Chad!

I called for a appt. for our 14-yr. old Bichon. Gave exact instructions not to trim his ears or clean them or trim his nails & foot pads as I had already done that. He gets anxious with those areas. I went to another store to wait for his grooming to be finished & 15 minutes later, they call me to pick him up saying he had an anxiety attack, was foaming at the mouth & his tongue was hanging out cause they think he bit himself & peed all over. Come and get him now as they were stopping the grooming, wrapped him up wet in a towel and told me to take him home, wet & all. WHAT??? I went & got him, he was traumatized, shaking, wet - he was a mess!!!

I have a toy poodle (Rosey) who has to have a lot of grooming maintenance done and I have been going to 2 different PetSmart's for a year now. The PetSmart in Chelmsford MA is wonderful and I have no complaints about my dog's grooming. The Nashua store on Daniel Webster is another story. It is always chaotic in there between the groomers not knowing what they’re doing or who has which animal at what time and to top it off not even getting the very expensive job done that is requested.

San Leandro store - List is too long. Manager is locked away in back. Doesn't care about customer or pets. Very unprofessional... every pet I bought was in very poor condition. Had an employee follow me around as if I was stealing. I WILL NEVER GO BACK TO THAT STORE.

If you leave your pets at the Pets Hotel and you would like to use your own food, I would suggest you to measure it yourself and put it in several bags for each feeding. I used to work there and our employees were very good to the pets. BUT not all employees care about their job. I worked the night shift on the weekend, many times I see bowl or bowls sitting on the kitchen table from the evening feeding. I asked the manager the next morning about the empty CLEAN bowl left on the kitchen table. I found out if the employee or employees couldn't found the food; they would just leave the bowl on the table. They were too lazy to ask the manager to look for the food or call the owners. The reason I said to measure the food and put it in a bag because 2x I found a lot of hairs mixed in with the food. The employee dropped the food on the floor and "sweep" put the food back in the bag. After I left the job, I was told the employees didn't feed this poor dog for three days. They couldn't find his food because they left the food in the manager office. It just break my heart to hear that.

Refused to return gerbil. Consequences, drove a mile to a locally owned pet store and they were terrific.

Went to the PetSmart in Dover, DE today... Was absolutely disgusted. Not only were half (and I literally mean half) of the dogs in cages with feces, but I also watched an adoption center employee move a senior dog into an excrement-filled shower stall and leave her there. There were two separate poops in there and a puddle of pee. It's bad enough that these poor dogs don't have homes on Christmas Eve, but to sit in their own excrement? That's disgusting. I'm convinced that NONE of the dogs were walked because the lazy employees didn't want to go out in the rain! Poor excuses for employees!

PETSMART Grooming twice verbal confirm they had correct equipment/experience. A tool does not cut dog nails, uses a powerful sanding wheel to trim/groom dog nail. Petsmart chose to Ignore instructions Not Cut Chihuahua's nails. Did not use desired tool. Used Potentially Harmful guillotine type clippers. Do not be deceived - Petsmart clear (plexiglass) Observation Area, that seems to claim they have nothing to hide! The only thing clear - Not Honest + Zero empathy for animals.

Went to Fredericksburg, VA store on Xmas Eve w/ 8-yr-old son to buy long awaited guinea pig pet. Salesperson had told us that the smallest cage they had for guinea pigs was $50. Found 2 cages rated for guinea pigs for $42 & $36. When my son had picked out his pig, we hunted down salesperson Carol, telling we were ready to buy him (her?) & the $36 cage. She told us again that smallest 'acceptable' cage was $50. I pointed out the clearly labeled lower priced ones. She insisted that I & their suppliers (who market the cages for GPs) were just so wrong. I showed her that the item I wanted had 'guinea pig' in writing and pictured on the box. I then asked if she was refusing to sell me these items and indeed she refused.

A few days ago I took my dog in for emergency care with a laceration on his paw. He was bleeding very badly and was dripping blood all over the floor. The nurse provided me one towel to help keep the blood at bay, put me in a room and left me there for half an hour before coming in to see him. She left to "write up a care plan and estimate" after another 15 minutes she returned and advised me of the plan and the cost. I noticed that the wrong weight was on the estimate (45lbs as opposed to his true weight of 66 lbs). When I brought this to her attention she let out a sigh of exasperation and said she'd need to redo the estimate. It was going to cost 574.00. Expensive, but a needed treatment. When we picked him up, he was all bandaged up and ready to go. Ok good!! I was told to bring him back in a few days so they could check his progress and change his bandaging.

I used to work for Pets Smart in 2010. My first day in the groomers there was already problems. The people who worked there were not fully focused on the dogs at all, they were also back stabbing everyone's back, they only cared about the money, they would tell dogs to shut up. One time I got blamed for it when I told a girl that I was working with to shut up because she told a dog that. They have no patience, they are rude. I wasn't fully sure about the nail trims because I was afraid of clipping too small. I was always worried about accidentally hurting a dog, yes they have powder to stop the bleeding but I liked to take my time with the dogs so they can trust I would not hurt them. I can't even explain how many dogs were muzzled! It was absurd! They rush! They are rude.

I would highly recommend NOT purchasing at PetSmart unless you are 100% certain no harm can come to your pet by using whatever product you buy. Because if something happens, you can guarantee that they will never resolve the issue!

I have always enjoyed going to Petsmart for the friendly staff and rather large variety. However, I was in for a toe nail clipping and will never be returning. Honestly I was warned by several people not to go to the store in Peterborough on Lansdowne and Monaghan but I really like the staff I have met so far. On my first and ONLY visit in the grooming department I was met with a "whatever" kind of attitude, too good for me. Eyes rolled when I only wanted a clipping not a grinding as well. I was then looked at like a liar when verifying my dog's records. But it was her work in particular that offended me. She started very calm and gentle with my 2 lb dog but soon just started clipping without a care. Once she missed and then proceeded to go at it again with frustration and you could see the stress in my dog's eyes.

This is a good review, I first met Terri when the store opened, and was upset when they were out of product. It was grand opening and I took it out on her. I was very wrong. I go in at least twice a month and spend 500 to 600 monthly. She has been nothing but a great employee to me, helping me to find things and telling me about ad items. Thank you.

Grooming Nashua NH - Every time I have brought my dog to be groomed I watch dog after dog be muzzled. Then they cut one dogs ear in front of me. Groomers are verbally abusive to the animals. They hurt my dog.

POTENTIAL NEGLIGENCE AT PETSMART COMMACK NY - My dog Sachi, a pure-bred Akita, sustained an impairment to her leg while staying at the PetHotel there and the staff failed to address the problem with the dog. They failed to contact me to report the problem with her leg. I could have authorized an exam with the on-site vet. They failed to inform the vet at the facility of the problem, despite the fact that I have used their vet for the dog's care previously, so the dog could have had medical care. When attempting to remove the dog from her cage, the staff tried to pull the dog up from the floor by her collar, unsuccessfully. When they could not get her to stand up on her own, as I watched from the window, they finally lifted her body to stand. I questioned what happened to the dog's leg. The staff said "She's old."

The New Office Manager not much very helpful for explain. I'm asking for more hours and shift, the more annoying part is they keep hiring more people even their few co-ops worker want more hrs. So like this Manager not really thinking straight and can't come up to see those co-op worker who need more hrs to work and just random hire more people. Like seriously really, they never think how much co-op worker really need hrs. But even so like me this week I getting less and less of shift compare to last week. I got like 4-5 days a work as a Part-time like almost minimum 20 or 23 hrs, but this is really freaking me out for next week and the next week come before that the worse part, I ONLY got 1 shift in a week from Dec. 8 to Dec. 14, just 1 day of work like wow. I'm thinking this Manager whoever schedule me just giving me so less hrs and just 1 shift seem like this Manager really want me to quit so bad. So much being care about co-op worker or have any problem about me. Even I didn't take no Vacation & no time-off, and this is the way how this Manager treating me like this!

My dog went to dog day camp at the Tukwila, WA store for over a year. I would often get register receipts after payment with a Hotel Online Survey ~ I would take the survey online and receive $3 off my next visit. I would use several of those at a time sometimes to be able to afford day camp for my dog. Sometimes I would get free visit coupons emailed to me due to being a frequent customer of the day camp. I received several emailed coupons that didn't scan at the register, and I received a free visit coupon in the mail that wouldn't scan at the register. There were two people, both identified themselves as "manager" to me, both immature and completely inept at customer service and their jobs: Crystal (SO beyond RUDE) and Megan (too socially immature to manage anything in a public setting).

I supported Petsmart in Fredericton ever since they opened and refused to go to Pets Unlimited. I buy all my pets needs there and spend lots and lots of money in that store. I was in the store on Sunday 16th of Nov and I saw a sign that said spend 35.00 on Royal Canin and get a coupon for 5.00 off next purchase, and I bought 20.00 filters for my fish tank, and when I went through the cash they wouldn't give me a coupon for 5.00 off because I didn't spend 35.00 on the cat food, as the cat food alone came to 34.99 before taxes, 1 frigging penny and they wouldn't satisfy the customer over one penny. So I left the store and told them I wouldn't be back that I would support Pets Unlimited for now on... One of the workers there said if I was to buy one more thing that he would give me a coupon for 5.00 but he didn't care that I already bought 20.00 + on filters for my fish tank... I thought he was rather rude and didn't care that he was losing a good good customer... grrrrrrrrrrrrr. I don't have the receipt anymore to prove my word. I just wanted to say how I feel...

Today, when picking my dogs up after grooming, I was informed that they would refuse grooming my dogs again. My dogs are 14 and a half years old and cannot always stand for a long time. The groomer inform me that because of that and because they were barking some after the grooming, they would not take my dogs for grooming in the future. I was shocked! How in the world can a company make a profit if they are refusing business with long term customers! I have never had a complaint from the groomers before. They have always told me that my dogs were sweet. This is the first time that I had ever heard anyone complain about my dogs. I am bummed!

Bee Caves TX Petsmart - After having my yellow lab groomed at Petsmart for about 2 years, in addition to two other dogs, I was told not to bring him in any more for grooming because of his age and because he doesn't want to stand for a long time so it takes too long to groom him. They won't even grind his nails. There's nothing physically wrong with him and he's sweet as can be. I spend an enormous amount of money at this store but I can tell you I won't be shopping at ANY Petsmart any longer! They are nothing more than an assembly line! The one positive about the store is one particular groomer, Suni, she's fabulous!

Petsmart @ East Brunswick, NJ - We are regular pet supply shopper at Petsmart for a long time. We purchased our pet Conure from them just a few months ago. Last night, this is the first time we got surprised how the cashier were so rude to us. We just got a 3 month old puppy and we went to buy tons of food and stuffs. There is one can of dog treat marked as Buy-One and Get One free on select items. So we went to pay at the cashier and asked for price check to make sure its the item that is part of the advised items...the cashier is in her stupid awful mood. You can tell how she hates her job and slamming every piece of the items into the shopping cart from her station. And does smile and no eye contact. As she just wanted us to get lost. I am not making up stories, you go and try it yourself. Purchasing pet supplies are not cheap and as a consumer, we expect some respect. We did not complain and we did not do anything wrong. BUT this is how the store treats you in return. After reading the other horrible stories about Petsmart, I am going to take our dog to other more reputable stores and grooming places. Not going to risk the untrained and rude behavior of the store staffs. Don't get regrets...take your business elsewhere.

The Groomer shaved our poodles dew claw off while shaving and took him to Banfield Pet Hospital for emergency surgery. After hours of being in pain, the doctor call for permission to put him to sleep to remove the rest of his claw. The manager of Petsmart did not call us. After contacting PS, the manager later told us not to bring our dog back. We have been a loyal customer for over 20 years and couldn't believe they injured our dog then banned him for PS. I have contacted the Corporate office and have not received a call yet from Corporate. This is going on two weeks. We just can't believe what we have been through and to be treated so bad and disrespected. Our family is the one that has suffered.

I have a registered Scottish Terrier that we have been growing a skirt out on for 6 years. For those of you that own Scotties you know how long that can take. My husband took Mac in, spoke to the groomer directly, asked her not to touch the skirt but tidy up the rest of the cut. She said "is a 7 okay," he said, "yes, if that's what you think his back needs." When he went back to pick Mac up, they had shaved him... Completely shaved his skirt off. My husband called me from the store and told me how horrible Mac looked. Keep in mind it's the beginning of winter here and he will freeze.

So I finally spoke to Petsmart Corporate who took my complaint about the Millers Road Scarsdale Arizona Petsmart. Petsmart allows the county animal care to put sick pets up for adoption within their store. My friend adopted a 7 month old dog who had distemper and this dog infected her dog and the neighbors dog. Petsmart said they have no responsibility, but I think a good class action lawsuit might bring them to their senses as today, I did some research and found that several other people were exposed. This could cause an epidemic. I am still collecting receipts for damages, but they will go to an attorney and not this site. These infected dogs are in Petsmart locations all over Arizona. Don't use petsmart for grooming, and don't take your dog there. These infected dogs leave saliva and urine in the petsmart stores. Very scary for a pet owner.

We brought our Goldendoodle puppy in for grooming at the PetSmart in Maplewood MN. We had her in already 2 times for a puppy grooming. The person who did those 2 groomings said she was a good dog and she would like to work on her again. When making the appointment for today we didn't have the groomer's name but thought they would all be equally qualified. When we got there, there were many dogs and our dog got a little stressed. The groomer said she may have to call us if she felt our dog was too stressed.

Had my cocker in the hotel for the weekend and decided to try their grooming services. Someone from grooming services came over and I told them I wanted the short cocker cut. She asked what about 1/2 inch-no, I want it short. When I picked her up, not only was it medium length-the part on the back of the cocker that is shaved was crooked where it meets the side skirts. The right side was higher up on her back. It looked so stupid!

My friend took my puppy to be groomed and to puppy day camp in the Iron Road store in Folsom, CA. She was told that my puppy had been banned from the grooming salon because I had complained too many times. My pup was groomed in May and August and there were no issues (she was not banned then). Furthermore, I was never informed of this situation and no one spoke to me about it. It was embarrassing for my friend and unacceptable to put her on the spot that way (they did not even bother to call me).

I have my dog on the Banfield Health insurance plan. I took my dog in for a routine yearly check-up and shots. She was in great health and they called me to pick her up. I was sick and had my husband go get her. She was brought out from the back in the nurse's arms. She handed her to my husband and said she was a little sore from the shots and to carry her. I myself would have not left the store since she HAS NEVER been sore from shots and has had these same ones for many years.

Please read this review! My wife took our Yorkie named Teddy to PetSmart this morning. We had an appointment with the groomer at 9:30 AM. When she got there everything was fine and she dropped him. She was supposed to pick him up at 1pm. When it was 12:45 she was on its way but she got a phone call from the groomer saloon and Rhiannon said that she was not able to work with The Teddy because he was really hyper.

I had purchased Advantage II from my vet previously, and it has always worked. I ran out and decided to go to PetSmart to purchase something there. I purchased the K9 Advantix II, it cost me $58. Before I used I did the same routine I had done before washing bedding, treat carpets and outdoors. I purchased on 9/16/2014. IT DOES NOT WORK!!! I called the store to tell them I was unhappy and they told me they do not do any returns on Flea products. $58 are you kidding me. I only used 1 and have the rest. I even noticed that when I treated my dog it did not seem like anything had come out. I went and got out of the trash and used again thinking I had not used it all. When I buy flea products at the vet it is usually all over his back, head and tail. You can even see where it is after I am finished. I guess with PetSmart it is buyer beware. I plan on calling the manufacturer and the corporate office.

I have been complaining to the Petsmart Manager that I haven't been able to get the 24-lb bag of Simply Nourish Sweet Potato and Salmon (only sold by Petsmart). The manager located two bags for me at a store further south. She advised me she would go and pick the food up for me. I told her that I could not buy both bags that week, but that I would need a bag in a week and a half. She said that it wouldn't be a problem and that she would drive down to get the bags and leave the extra bag in her office for me in a week and a half. The assistant manager in the meantime sold the bag they were holding for me. So when I showed up to pick up the bag of dog food they fumbled for excuses. Then the store manager looked me in the eye and bold faced lied to me and said she never told me she would hold it for me. When I called her out on her lie she then said that she had it for over two weeks which is also a lie. Had I known she was going to sell the promised bag, would have used the last bag purchased from them to mix with another brand to change my dog's food over to something that is kept in stock.

I have lived in the Myrtle Beach area for a year now. I take my dogs to the groomers about every 2-3 months. Every time I have taken them I have had a problem with them not getting the dogs' genital area clean. As well as one time, I picked my dog up and I didn't noticed until I got in the car that his face was bleeding because they shaved his nose where some tears had harden. The last time (which will be the last time) I forgot my new dog's rabies tag, so they told me that I could run home and get it really quick. I asked if that was all I needed and the girl said yes.

I had bought dog food and treats. I had coupons for them. So PetSmart itemized deductions on receipt. The manager ** in Palmdale California 47th St. wanted to give lower than what it had said. It clearly tells you for every item. Also she was rude. Tell me is it a power trip that’s why this happen to me.

I took my 4 month old shih tzu for a cut at Pinnacle Hills Petsmart in Rogers, AR. Upon picking her up at 9 a.m. she did not jump and wag her tail or even act the same. The huge girl that groomed her kept commenting on how tired my pup was. Upon getting her in my truck, Koda slept on the 45 min trip home and for a few more hours after getting home. After nibbling on her food she soon threw it up. This was at 1 p.m. After this Koda began losing muscle coordination and could not focus nor even keep her poor little head up. She soon got diarrhea as well. Petsmart groomer without a doubt gave my dog some type of sedative to calm her for her cut. I called 2 vets and their first response was she was given some type of sedative.

We had our Monty get groomed. I have been wondering how it was in the back with the kennels and how cool it was. It's bad enough we had to put Monty down lar nix collapsed due to heat and stress due to storms. So my advice would be find a groomer that does it in own home or groomer on wheels. You're doing better than I would losing your family member. They better hide. I would find them.

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colorado 80124: We dropped our dog off on Friday night (8/29/14), booking his stay there until midday Monday (9/1/14). Since he's fed 1/2 of a cup in the morning and 1/2 of a cup at night, he would be dining on his meals while in boarding a total of six times or three cups worth (Friday night, Saturday morning, Saturday night, Sunday morning, Sunday night and Monday morning).

Sep 2, 2014.. Beware of the price of the item vs what is rung up at register.. I went to the Petsmart in Tualatin, purchased 3 items.. Went to register to pay & my total was more than expected.. Before paying I told the cashier that that was incorrect so I ran back to the shelves to check sku # and price and had the cashier adjust. Cat Toy: charged 6.99 vs 4.79; self feeding fish food: charged 3.29 & 4.99 vs 2.89 & 2.89.. First total was 15.27, after I checked, shelf price new total 10.57.. I am glad I only had 3 items, I can't imagine if I had 10 or more.. It's important to be aware of what you expect to pay vs what is rung up.. Consumer beware

I boarded my pets for 6 nights on the 22nd of August 2014 and for the second time in fourteen weeks my pet came back with stress colitis plus this time was so much worse. I had an additional vet cost of 1,000.00 cause of the severe infection my dog got at the lake grove location and they will not even take the time to call. They claim they are a reputable staff with a clean facility. They are not even reputable to watch a stuffed animal let alone a live one. This location should not have a hotel with irresponsible employees.

I left my 2 years old Siberian Husky Molly at the Petsmart in 830 Pelham Parkway Pelham, New York 10803 while I went on vacation. If you have a dog that does not go to the bathroom in the house, this is not the dog hotel you want to leave your dog. My dog does not pee or poop in the house let alone in a cage "sweet". The staff members at this location are not passionate with dogs. They talk to the owners of the dog like they know more and you have no say. The second day of my vacation, I received a call from my sister reporting that Molly had a urine infection. This included Molly not being able to interact with other dogs due to this. When I picked up Molly, the staff member reported that Molly was aggressive, bit a staff member. She does not interact with other dogs without lashing out, has food aggression, and would not cooperate with directions.

On 7/26/14, I took my dog to be groomed at PetSmart, #1215, Roosevelt Blvd., Phila., PA. I have a maltese/poodle. I picked him up after being groomed, the groomer never cleaned his face. Under his eyes were as dark brown as when I brought him in. People commented to me why weren't his eyes cleaned. Also, when I brought him home, he started limping. You can also see where a chunk of hair on that leg is cut too short. He was definitely not limping before he was groomed. I thought maybe his nails were clipped too short.

My 8 year old grandson got a guinea pig for his birthday and he chose it because it was ginger and called it Gingerbread, that was a month ago. Today my son in law had to take it back to Petsmart in Concord because it's sick, my grandson went with him. Petsmart won't do anything because they give you 14 days to return it. My son in law asked to speak to the manager and all the manager did was keep pointing at the "no returns after 14 days" sign while my grandson sat there crying. There is an unaffiliated vet on the premises so my son in law took the Guinea pig to see if it could be saved. All the girl kept saying was sorry, even though it was nothing to do with her.

Pets hotel Fruitville Pike Lancaster PA - I want to alert anyone that took their dog to the doggie hotel on July 20 thru the 22nd. My dog got kennel cough and my neighbor took her dog there every week too and her dog has kennel cough... Call them and they said that they had no issue even though my neighbor alerted them two weeks before my dog got it. Did anyone else's dog get it. Be on alert. Apparently no one cares... I had to spend 250 dollars at my vets for medication and if this don't work well who knows what next step will be.

I've been a customer of PetSmart in Smyrna, GA since 2008. I groom my dog every 6-8 weeks spending 42-47 dollars each time. I was a dissatisfied customer three times during my business with them. I was told to find somewhere else to go by this man named JEFF. He stated he was the manager and that I've been dissatisfied one too many times. I explained to him that "I had an incident exactly a year ago prior to our conversation." I pulled my records and there was a dispute I had documented from a year ago stored on my iPhone. I asked to speak with someone over him. He refused for a moment. He then gave me a name of a manager. Her name Is Linda.

First off, I needed some more filters for my aquarium. So, I went to my local Petsmart which I had always loved because everyone was so nice and helpful. This, however, it was a little different. I wanted to get some fish, so I waited in line for a sales associate to get me the fish I liked. She first asked if I was 18, or if my sister was, which no one had ever asked me of this before. Anyway, she asked it in a very rude and grumpy tone. (If I would have been thinking quicker, I would have asked her if she was really working for PETA, but just disguised as a Petsmart worker.) I continued with the grouch, and told her which fish I wanted to get. She continued to be rude and took forever. I then wanted another kind of fish.

I rescued 2 old sick small dogs who are not very mobile. I like to take them for "walks" in a stroller or in a cart if I go to PetSmart to make their life a little happier. For that I have special pillows. This morning I was met by a person who very persistently and loudly told me to put leashes on my dogs. But they are in the cart! I objected and proceeded to the prescription foods area. The man followed me insisting on the leashes. I asked him to give me a few minutes to pay for the flat with the K/P cans, (this time my dogs were trembling and I myself was shaken by this treatment). I told the man that I was a 30 year PetSmart veteran customer and this was the first time I was treated this way. Yes, he said, I am from another branch. Upon my request I found out that his name is Mike and he is a manager from Escondido branch. Well, Mike, a manager like that makes not only customers unhappy, but the whole store felt different today, and everybody in the store felt embarrassed for you. I wish you good luck.

I went in the Salisbury, NC store on Friday to buy some things for my pet rabbit. I found a sign that said you can buy one bedding item for a small pet and then get another one free. I got 2 of them and took them to the checkout and told the lady at the checkout, but she acted like she did not know anything about it. She said she thought you had to buy 2 and get one free. I told her I would go look at it again and it was buy 1 and get 1 free, but she still did not believe me so she sent an associate back there to look at it with me and the associate even said it was buy 1 and get 1 free.

I've been with the company 6 years and in 6 years I got my first write up just because I was wait 3 days - one I called in for and the other two I wrote down wrong. I am dyslexic. I also think I'm being discriminated against - I'm not being properly trained and I'm told I can go anywhere cause they say I'm not ready but I've been with the company for 6 years and I should be ready for the next level - in their eyes they say I'm not. Not sure who to turn to or where to go but I do feel like I'm being discriminated against because of my learning disability and I'm not being taught properly. How am I supposed to get somewhere in my career if I'm not being trained.

Every time I go to Petsmart, when I am at checkout, I never ever hear thank you. All I ever hear is, "Have a good one." Also when using a debit card, the opportunity to donate money for pets appears on the screen. The cashier always looks to see if you donate. I always donated and the cashier would change her attitude. Although the cashier is happy, I still never heard thank you. I find myself thanking them when they hand me my receipt. After numerous complaints nothing has changed. Now I refuse to donate and make sure not to say thank you. Although I do not want to take it out on the animals, I donate in other ways.

Although I find it an unpleasant task, I feel that I must bring to your attention a problem that I experienced with one of your Sales Associates, Josh and his manager Mandy ** at your Federal Way, WA Petsmart location. Saturday (June 28, 2014) I attempted to return about 10-15 small dog clothes, leaches, and collars (totaling $150) to the Federal Way, WA Petsmart location. Josh was the representative that greeted me at the time of the return - Saturday (June 28, 2014). I informed Josh that I received these items as gifts from my fiance’s mother and therefore I did not have a receipt for the items. Josh scanned one of my items and stated that he did not see a receipt on file for the items. He then asked if I knew whether or not my fiance’s mother had a Petsmart Reward Card. I informed him that I was certain that she did not have a reward card, due to the fact that she does not have any pets and she only purchased the items because my puppy was considered the new addition to the family because I lost a child last year.

Again to start with flew from Philadelphia, PA to Los Angeles, CA. Had booked with PetSmart Hotel for my Dog Fluffy and Cat Whimpy over the phone as we did not have an apartment to stay at. While registering at desk told the associate that my cat got declawed 2 weeks back as we were moving in an apartment. They took her in. On the second day in the evening my husband, myself and my kids went to check on them. The associate went to check in my cat and came back telling me that there is blood all over Whimpy and her cage where they boarded her. I immediately wanted to see Whimpy. I went in and saw that one of her declawed foot started bleeding. I called Whimpy and she came to me, but afraid. My kids started crying when they got to know. The associate at the hotel told us to take her at that moment. We requested if they would call a doctor from Banfield (in the store itself). The manager spoke to the doctor and she said to let her rest and she will take care of her in the morning as her hours for the Banfield Hospital were up (they were closed for the day).

Was in a PetSmart in Easton, MD just yesterday and I continue to find Chicken Jerky dog treats on the shelf that have "Made in China" labeled on the bag. I inquired "WHY" and got the same answer. I was told that they can do nothing about it, they put on the shelves "WHAT CORPORATE SENDS". What is it going to take to stop this?

We wanted just a shampoo for our two Boston Terriers. We arrived to the so-called "grooming salon" to another pet's feces on the floor and piles of dog hair. Dogs were caged and yelping. Since we only needed bathing and no hair cut, I asked to see the facility and how my dogs would be bathed. They went to the manager and he refused to let us see. I peeked through and saw a Beagle tied up while they were hosing him/her down with a hose. We left immediately. There is a reason why they would not allow us access to see how our dogs would be bathed. Nasty and very unsanitary. This location is on Cobb Parkway in Smyrna.

Well to start off, on 6/21/14 I go into Petsmart to get my Pomeranian that was rescued from going to the pound a grooming. Was told when I called 1st that can just come in, no appt. needed. Was ask what is it needed to get done. I stated groom and bath. Was advised that they were overbooked for the day. Understood! Then I am ask would I like to make a appt. for tomorrow that would be 6/22/14. I said sure earliest you have. Again ask what would I be getting done, advised grooming and bath. Stated she had earliest 10 am. That's fine! Ask me for dogs rabies vaccination. Provided paper work, appt. booked. I as well booked a vet. Appt. for my other pooch.

*YOU ARE NOT GOING TO BELIEVE THIS* I had my dog shaved. When I picked him up, he was shaved down to his skin to the point where I could see the pink pigmentation and the spots on his skin. His stomach/male part no hair/ VET SAID SHE CUT HIS PENIS! NO HAIR=TONS OF HOT SPOTS. Expensive.

I have a blind, deaf, puppy mill rescue, elderly shih tzu. I took her to PetSmart grooming in Arden, NC, and explained that she is blind and deaf, to please be aware she is frightened. Within 5 min of my leaving her there, I received a call from Jamie, the groomer. She said she was redlining her as "vicious", and they are "redlining" her. Oh, please. This dog has maybe 2 teeth. She had a horrible life. She is sweet, quiet, just likes to be held. I have small children who hold her. She has never shown any aggression. When I picked her up, I found her body had already been shaved. This had to have occurred within 5 minutes. This dog had no preparation. I believe she was put on the table and the whole thing was hurried. She was frightened and resisted when it got to her feet and face and Jamie had no patience. She was returned to me with fur hanging off of her, she was a mess, she was shaking, she was traumatized. I told them I am "redlining" PetSmart as just idiots. Never will I go there again. They have no compassion, it seems to be an assembly line. I did not get charged and if I had I would not have paid.

I called to make an appointment for my 3 yr old female Sheltie. She was groomed at PetSmart in Feb. 2014. The cost of the grooming was $44.00. She was bathed in oatmeal bath, nails ground, teeth brushed, and hair shaved on her feet and what I call her lady parts (a sanie cut). I took her in today for the same thing and the groomer (not the one I had previously) was busy and asked another woman to check my dog in. She approached my Sophie in the correct manner talking to her and holding her hand, palm down, for Sophie to smell. But this woman wasn't friendly and I didn't like her demeanor. She didn't speak to me or the other customer who had just walked in and she didn't seem to appreciate my very well behaved dog and that concerned me.

I took my Shih Tzu for facial grooming, particularly around the eyes. I said, "Don't shave her," as she was shaved for the first time 9 weeks ago and was traumatized. She wouldn't go outside, leave the driveway for walks, etc. It was so bad I returned to PetSmart to ask if something had happened, as my pet was acting strangely. The groomer said it would pass. She said it's common for Shih Tzus to be embarrassed and humiliated after a shaving! What? Well, I didn't want her shaved last time but took it in stride. So today, I made sure and said, "Don't shave her!" You guessed it. I pick her up shaved again. I was stunned, as clearly I would never subject my pet to something that humiliates and traumatizes her and I clearly stated I wanted her shaped up around the face and her eye area needed to be trimmed (I'm not comfortable trimming that close to her eyes). We bathe and groom our Shih Tzu weekly.

Dog nail grinding at Owings Mills, MD store for 3 yrs. Few mos. ago I started getting my dog bathed and nails ground. First time I just walked in as usual. Bill was under $40. Second time I walked in and they said busy, come back in 1 hr. Did so and satisfied. 3rd time - walked in as usual. They took my dog & I shopped in store, as usual while I waited for her to be done. 30 minutes later I was told my dog would not be done for another hr. I was then told that in order for your dog to be taken right away was to have an express appointment. Never told this before. Never told there was an extra charge. I was upset because I knew that my rescue dog was sitting in a cage waiting for her turn. Because she was rescued and had a bad life before I got her, I pamper her and I knew she was upset in a crate for that length of time.

I bought items that totaled 24.00 but the cashier said 52.00. WRONG and they don't apologize for their mistake. Asked a general question and another cashier chimed in and gave an answer that had NOTHING to do with the question. She was wrong and it's sad that the company tells you they will call you in 3 business days and three weeks later no call. Petsmart needs to realize there are so many supply stores with nicer people and actual animal lovers. Wise up, Petsmart.

I went to PetSmart in Texas and bought my daughter a hamster. This particular hamster was the most docile hamster I have ever seen. I thought it kind of strange that he wouldn't run, jump, or try to bite. He basically sat in her hands and sniffed around. My daughter and her twin sister are 6. For a week or so they spent a lot of time holding the hamster. I then started giving them a 10-minute time limit a day. After a week or so, the shiny kind of wore off, so I put the hamster in our garage because they tend to be messy.

I was given a gift card as a present from family member & used approximately $11.00. Yesterday I showed the clerk a cash register receipt which showed I have a $39.00 balance. The clerk asked the manager for advice as I didn't have the card (I believe it was surrendered at the time I made the $11.00 purchase). The result was they refused to honor the check-register receipt or to try to verify the purchase of card! I paid for my purchase yesterday but until I receive some help from the store, I won't shop there again. Incidentally, I've been a customer for a long time & my purchase earlier was for $140.00, no small amount.

Just an informational side note, male bettas must be kept apart. Male Bettas will fight to the death if in the same jar/bowl/tank. They are very very territorial with each other. My family growing up used to each own our own bettas. They're very beautiful and if you want them to remain that way, you don't keep them in the same tank, unless you have a divider for each betta. They're kept in small containers because they need to remain close to the surface to breathe air, due to the fish being anabantoids, which means they can breathe atmospheric air using a unique organ called the labyrinth.

This is my dog's eye caused by what the vet says is blunt force trauma. Yesterday afternoon, I brought my 7-month-old German Shepherd Zeus to Petsmart to be groomed. This would be the third or fourth time that he has been there. The only problem they have ever had with him in the past is that he is scared of the dryers. About 45 minutes after I dropped him off, I got a phone call saying that Zeus was being aggressive and that I would need to come pick him up. They wouldn't be able to groom him that day. I assumed they meant he was being aggressive towards other dogs because Zeus is so friendly to people.

Have used before. Was overcharged - Not what was told but paid it but no tip... so thought I would try one more time. Call for appointment. So as she looked up Sugar's name, she became rude. Couldn't believe it. Finally just told her she was rude and take my dog somewhere else. Worried how they treat our animals when we aren't there...

My fiance and I were in Petsmart shopping for things for our baby normal ball python. She needed a new hide and a new water bowl as she had out grown her other's. As always we were checking out the reptile section and were debating on getting a leopard gecko because we're always wanted one. We decided to pick one up. We bought all the supplies and brought him out to the car. The lady that was in the reptile section decided we weren't allowed to pick them up or even touch them. When we got him out the car I was studying him through the plastic container they put him in and he looked as if he couldn't breath. I took the lid off to see if he was alive and he didn't move. I touched him gently and he freaked out! He bit me! We promptly took him back into the store and decided that we wanted to see the corn snakes or the Albino Garter snake they had there.

Petsmart does terrible and unfair (unfair to both humans and animals) things. The goldfish are in WAY overly crowded tanks, the bettas are sold in tiny cups with no comfort or friendship, and out of the 14 fish I have gotten there, about 5 of them died within the first few weeks! Many of the items sold for fish and other pets are completely unsafe; I have seen bird cages that are WAY, WAY too small, not to mention awful brands of mouse food and toys. The divider I got for my 10 gallon fish tank collapsed the day I brought it home; it could have easily caused my betta fish to kill each other if I wasn't cycling the tank first. The VERY MINIMUM tank for betta fish is one gallon; they sell tanks that are only one quart and say they are absolutely fine.

Yesterday, 5/1/14, I went to the Pet Smart Store in Annapolis MD to adopt a cat. The managers were very rude and did not want to assist me. Both of the stringy headed, illiterate white ** gave me the run-around and had me running back and forth to the store and to my property manager requesting information that I had supplied to them. After supplying the requested documentation, the pale faced wrinkled ** white ** laughed and to me I still did not qualify. I verbally raised hell in that store with her and the other dumb ** hill billies that work there. I will never patronize a pet smart store ever again. It should be called Pet Dumb.

The store I worked at hated black people. They treated us much different than the white employee. The white employee got break and I didn’t. If I had to work 10 hours 1 30 minute lunch. They let the white employee hang out in the office for hours every day. I was the only black employee in this store other than a groomer. They hired other blacks but they all quit because they was mistreated. When it came to review time they always gave me low mark so I couldn't get a raised. I did everything they ask me. They wanted me on register at all times and do cart. I did. They wanted there's friends on the floor for customer service so they can have them in the office not doing nothing. Made me do all the work. Then had the nerves to call black people... colored people. I was too fed up. Did my best there and they still treated me like trash.

I took my Saint Bernard there for the first time. Figuring I go there for some other things, so I would give the grooming department a try. This was hands down the WORST decision I have made. The customer service at this store is already horrible, but the grooming department is deplorable! 2 women gave me attitude as soon as I walked in, running their mouths loudly to each other saying I was late. I was 10 minutes early than the time I requested, so no, I was not late. Secondly the woman, excuse me, the girl in the back with the red and black hair with the disgusting 2 lower lip piercings was a total **! She wasn't even the person grooming my dog, yet was glaring at me and rolling her eyes. (This was also the idiot saying I was late, along with the older woman with the leather looking skin at the station in front of her).

Went to the PetSmart on Katy freeway Houston, TX today. My mom was looking forward to getting a guinea pig. She picked the one she wanted but when the associate didn't approve of the cage we would be keeping it in until we ordered a new one online (we do not have access to a vehicle so carrying a huge boxed cage a mile home was not an option), they would not sell the guinea pig to us. Mom is very upset (she suffers from depression and her pets cheer her up). She has had guinea pigs in the past with no problems purchasing them without buying all the stuff from the same store. She is a regular customer almost every week buying pet foods but will no longer be shopping at this store. She is very upset right now. There was no reason for the business to refuse her business because she refused to buy all the supplies from them.

My five month old Pomeranian went for his first grooming. The groomer left him wet being his ears. I didn't realize until I got home and he had two large matts behind both ears. I brought him back to get the matts out and they told me that I had to buzz it out. Everyone knows to never shave a pom. Their fur may not grow back and he'll have a bald spot forever. The issue was never resolved.

Took my dogs for bathing at the Yuma, AZ store only to first pay and they really weren't bathed. Returned the following day, that was a Huge Mistake. My Old English Sheep Dog had a very large cut at the bridge of her nose. Then when I got home my Cocker Spaniel ended up with Black Spots all over her tummy. I have been dealing with this, bathing her at home in flea shampoo with a vet appointment lined up to have her looked at. This whole ordeal is going to end up costing me over 500.00. Never again! I love my dogs.....