PetSmart Reviews

I was setup on automatic pay via my credit card. They alleged they could not bill against this card but cannot back up why they could not post the charge to my account. I understand that it is my responsibility to pay my bill at $18.95 per month which was set up on automatic payments against my Capital One MasterCard which always has sufficient balance to cover my automatic payments. I have several other accounts set up for automatic payments on this card: my son's college school ring, my Comcast cable provider, etc. I did not have any problems from the other auto pay bills nor did I ever receive a call or letter to tell me there was a problem billing against my credit card. .I take pride in my credit score and paying my bills on time. I find it hard to believe that PetSmart endorses these poor business practices at the expense of losing customers.

The collection rep indicates I really have no recourse of action. This is an issue of principal that I hope someone looks into for other customers. I value the service provided by the awesome vet staff. However, the billing and/or office management processes need to be assessed and re-vamped. If this issue is not resolved in my favor, I will choose to no longer do business with PetSmart. I will share my negative experience with all my friends, co-workers, family and anyone that will listen. I will also register a complaint with Better Business Bureau and Consumer Affairs.

Again, let me re-state, I am willing and able to pay what I should have owed based on the monthly charges and would like to continue my PetCare program with PetSmart. I do not think it is fair to send to collections without any attempt to notify client and then to up the charges based on usage. Sounds like no one cares and PetSmart make out. If you lose customers based on your slack business practices in the end will impact your business. Sincerely, Joyce ***

I jumped on the internet and tried to type in this and Sentry XFC popped up all over the screen with people experiencing the same symptoms as my dog. I immediately bathed both my dogs in Dawn detergent several times to rid my dogs of this. My dogs are still tearing away at themselves. I am on a very strict budget due to me losing my job and cannot afford a vet like before. Where is the R&D at Sentry? This product is highly toxic and someone should be held responsible. I feel that Sentry revised the original formula and still did not get it right. i looked all over the internet and found no one has posted anything on the new formula XFT 61. This product should be pulled from the shelves and Petsmart should have dropped the Sentry/ Sergeants line from their stores and should be held responsible due to them already knowing there is a problem.

We retuned to Pet Smart on 6/12 to explain the circumstances along with a letter from the vet explaining the symptoms of kennel cough and ear problems. We spoke to a manager who took a copy of the letter and said she needed to contact the corporate office and would return a call. On 6/14 the manager called back stating there was nothing they can do because I signed a release form. The issue is not only the dogs’ illnesses but when I brought them in they were very busy and I had 2 dogs in my arms and they threw a sheet of paper in front of me not even explaining what I was signing for. I was not given a copy of this form. I work in a retail environment which demands full disclosure and that it is understood by the consumer. We feel we were treated unjustly and that our dogs had to suffer through the negligence of this company. We can only wonder how many other dogs incurred the same illness.

No resolution with Pet Smart. They are blaming the consumer for their negligence by not reading the paper that was thrown at them with no explanation as to what was being signed. We incurred $137.64 in vet bills, lost one day of work and have had sleepless nights of hoping the dogs would recoup. Brie is still showing some symptoms a week later and am worried because of her age. This could be deadly if not cured. I am most upset that there was not even an apology of admittance of any wrong doing on their end.

I never received a phone call so around 3:45 I drove to PetSmart to see what was happening with my dog? No one said anything to me when I walked in at first; then about 3-5 min later a girl drinking a water bottle said can I help you"? I said yes I'm here for my dog is she ready? She said "yes we called you". I asked her what number they called. Well they called the specific number I told them not to call because it was not in service. They never listened to me or looked at the sheet or entered an updated phone number for me.

My dog sat at PetSmart for almost 6 hours because someone couldn’t take the time to type 7 digits into the computer. Then I see my dog and no one speaks to me, I get handed my dog over the gate and the girl says here you go very rudely. No one took responsibility for the phone number problem I felt as if it was my fault. Then I finally check out upset and irritated, and leave with my dog and not happy with her grooming at all. She sat there for almost 6 hours and her head was a mess, and her tail didn't even look as if it was touched! I called the store manager and she offers me to take my dog half way across town to have them fix her. At this point just wanted a refund, and that was never offered to me, nor was I feeling like I was being taken seriously, yet again. I'm not happy I paid $50 dollars to have my dog sit in a kennel for the whole day while they did a halfway job. Please be aware if you decide to take your pet into a PetSmart grooming center. I will not be going back. I spent $50 I am on a budget, and felt as if I should have received a refund.

When we came in, I said that I needed his nails cut and the guy didn't even look at me just started writing the bill up on the computer. My dog usually get a tiny nervous when we take him in so he peed on the floor. My boyfriend’s mother then asked the guy if he had a paper-towel to clean it up. He didn't even look at her, just smashes it into her hand. Of course, that wasn't enough so she says "do you have any more?" And he says, "no, I do not, your going have to go out into the store and find it yourself," which I thought was rude.

When it comes time to hand over my little Oscar to the guy he yanks his leash out of my hand does say "here" or anything polite. He gets Oscar on the table and this is where it gets bad. Every time we've ever taken him the person cutting his nails usually talks to him nicely, pets him and then starts cutting his nails. That is the proper way. Oscar never struggles or gets scared. The guy puts him on the table and instead of putting his arm under his belly and doing each paw; he stands him on the table on his back legs with a collar around his neck standing him up. I'm thinking, “Where the ** did you learn to cut nails that are not how you cut them.”

Next thing I hear is my dog yelping, crying and squirming because the guy cuts Oscar’s poor paws down past where the quick is (vein inside of a dogs nails). At this point, Oscar is terrified and keeps squirming and yelping. I then physically see the guy slap him and yell "shut up" to my dog! I'm ** so I say "Excuse me!" only to be ignored!

The guy then proceeds to cut my dogs nails past the nerve on every single nail and ignores me every time I say something and tells my dog to shut up three more times. My dog almost fell off the table 3 times which with that leash they put around his neck could have killed him. Oscar was so scared he pooped on the guy and the guy says "I'm so tired of these **dogs."

Hey PetSmart, how about a tip! Don’t hire guys that don’t like animals! My dog is now going to be terrified to go and get his nails cut and he can barely walk around now because his paws are so tender!

In the past I have taken Moxie to a golden retriever breeder/groomer to be clipped, and for $35 she comes out looking ready for the show ring. I paid the PetSmart groomers $80 to have her come out looking like she was attacked with a pair of blunt garden shears. Never again! Ridiculously high prices for terrible amateur service. I am out $80. PetSmart loses a customer and my poor dog has to walk around looking like she has been mangled by a pack of rabid squirrels.

Warning, they are told to do this, so PetSmart can make even more money off of the people.

On 3/06/10, I went to have my dog groomed there at PetSmart. I will never do anything at PetSmart ever again! There were lines where they shaved my dog, the shears were very dull. My dog even has a very bad razor burn on his head, now I have to put medicine on it so it doesn't get infected while he is scratching it. They even charged me a ridiculous price of $62.79. We told them we gave our dog a bath before bringing him, but they still did whatever they wanted to do. They grinded his nails, which we didn't ask for, now they are pointed and are sharper than before.

The damage that has resulted was my loss of $77.41. All I am seeking is to recover what I spent on the purchase that I never received in the total amount of $77.41. I believe that the lack of information i.e. an address and last name of representatives emailing me is their way of making it very difficult for the consumer to resolve their problems. Shame on Petsmart. They should change their names to Petsheisty.

After waiting at the PetSmart store for an entire hour, Zeus was returned to us, looking like a lion! They had not cut his head, ears, or tail. He was in care of the PetSmart grooming salon for a total of 7 hours and was not "shaved" when he was given back to us. Only his body and legs had been cut. My husband proceeded back into the grooming salon after a few minutes to see what could be done about this. The store manager, Chris, and the salon manager, Manny, proceeded to explain to my husband that my dog bit the groomer 7 times, that he wouldn't sit still while his legs were cut, and he was very hyperactive. They told my husband that it was his fault for bringing Zeus to the salon on a 'busy Saturday, when there were pet adoptions'. When my husband asked why he was making a fuss about his legs being cut, did they not stop cutting his legs and cut his head/ears/tail, they had no response.

When my husband asked why my dog was not taken off the grooming table and we were not contacted after the first time our dog 'bit' the groomer, they had no response. I have taken my dog there every 3-5 months for the past few years to get the very same haircut that I did today with no problem. As we were in the car on the way home, I called the store to get a district manager's phone number because I did not deem that a $23.50 refund from a $47.00 incomplete haircut was a good fix to my problem. When Chris, the store manager, who my husband had just talked to, picked up my call, he proceeded to tell me that he "understood" why I was upset but had nothing to tell me as to how he was going to fix my problem. I was on the phone with Chris for a total of 15 minutes where I was told that I had no reason to be upset and that I could bring my dog back to wait for him to be cut again.

When I asked why that wasn't done when I went back into the salon after immediately picking up Zeus, he again, had no response. I was told by Chris that I was not giving him a chance to talk. He proceeded to explain to me my husband only asked for half of his money back, which is not true. When I asked what was going to be done about the employees in the salon that obviously could not do their complete job in a 7-hour period, he said nothing. I then realized that I would be taking my dog elsewhere from now on. After letting him say what he needed to, he reluctantly gave me the district manager's phone number, asking me why I wanted to contact him at all.

I told Chris, as most dog owners would, that having my dog sit in a cage for at least 5 hours without food, water, or being taken to the bathroom was unnecessary and I would not let happen to him again. He then told me that my dog was "being worked on the entire time he was there." All in all, PetSmart is a good company, but they have very bad people running it, who do not have customer service skills whatsoever. I do all of my pet shopping there, and will try a different PetSmart store from now on.

On one occasion, I spoke with the manager on duty and told him of my concerns. I thought it was highly inappropriate and irresponsible to display an item that was poisonous to their customer-base (animals) at an accessible level that tempts them. I was told by this manager that it was the responsibility of the dog owners to make sure their dogs don't eat the candy. I told him that like children, it only takes a split-second for something to happen, even under watch by a parent, and that is why companies are often sued by people for injuries/illnesses suffered from their neglect. He told me that there was nothing that could be done about it.

I then wrote to, and called Corporate Headquarters, and they emailed me that they have never had an incident at any of the Petsmart stores that sell and display chocolate candy, and that while they appreciate my concern, they couldn’t promise that the candy would be removed from their shelves. I would like everyone to be aware, not only to monitor their dogs at the registers to make sure they don't sneak this candy, but also to say that, if anything unfortunate does happen to your pet because of Petsmart's inaction and you want to hold them legally responsible, you will know that Petsmart was fully aware of the potential danger and failed to act to correct it. I'm so upset at them. How much money can they possibly make off candy for children that they think it is worth the danger they pose to their canine customers?

His behavior was that of an animal that was poisoned. We said no. They decided to treat him for toxoplasmosis and put him on high dose antibiotics. We continued the food (we had no reason not to) and his meds. He continued to lose a large amount of weight and throw up. He went from doing OK, to gravely ill. He turned yellow and became very, very sick. We rushed him to Banfield again. They did not know what was wrong and again wanted to do many, many tests. We agreed to a basic blood test that showed his liver enzymes very high, indicating liver failure. We waited at the hospital for over 4 hours and had them hydrate him and took him home. The vet did not speak very good English and seemed very overwhelmed with all the other patients and did not take much time with us.

The next day, we called the first vet to explain the results and what was going on. Again, up to this point, no one knew what was wrong. We were preparing to have to euthanize our kitty as no one could pin point why his 4-year-old liver was failing. Then it hit me. None of this started until we switched to the Nutro food. It was my husband who said, “Do you think it has anything to do with it?" I googled the food name. Sure enough, Petsmart had sold us a bag of the recalled cat food, 6 months after it has been recalled due to high zinc levels. Not only did they not remove the food from the shelf, they “clearanced” the remaining bags. Had I not have really researched this, our cat would have been euthanized.

I immediately called the vet and we went in. They were not aware of the recall. I had printed in all the FDA and Nutro information and brought it in. I also explained we had a bag that he had eaten that matched the lot#/ date/ UPC code recalled. His symptoms were exactly the same as the others who had the zinc poisoning. We had been unknowingly poisoning our cat with this tainted food. We are now on the long haul with our kitty. We are doing IV treatments at home. Special food and medication. His outcome is unknown.

The next week, our Beagle woke me up in the night panting as if she was in pain and shaking. The next morning, we took her to the vet. He gave her an antibiotic and said her lymph nodes were swollen. Again the next night, she had the same problems. I finally realized the dogs' food was now mainly Nutro Max Weight control. They were getting sick from their new food. We have now switched their food back to what they were using previously and are hoping they will get better soon.

Only adoption groups who file their paperwork through PetsMart (aka give them a "cut" of the adoption fee) are allowed in their stores or on their property. They claim to have called our toll-free phone number to inform us of this policy change; however, that line is maintained daily, and no one on our end has any knowledge of this call. Our Meet & Greet coordinator was frantic after advertising in the local papers for over a month and lining up an extra-large crew, complete with seasonally appropriate Halloween costumed greys, to really show off our hounds and promote fostering and adoption in these months preceding the anticipated closure of the Dairyland race track in Wisconsin where 700 greyhounds will be homeless soon.

Thankfully, a nearby store manager did have enough compassion to make some phone calls to upper management and accommodate our last minute tearful request to set up outside their storefront. It worked out as well as if it had been planned that way; the sun came out and made it warm enough to stand outside; we had hounds in costume in front of a Halloween USA store where the family foot traffic was constant and our family friendly dogs stole many hearts. Some of our volunteers were more than willing to share our story of the uncharitable PetsMart, and at least one customer was overheard to say that today would be the last time she made a purchase from PetsMart. I personally had planned to take advantage of the last day of the Iams sale, but after this experience, I decided to take my business elsewhere, permanently.

We were, to say the least, stunned and appalled at the apathy and uncooperative nature of the store and its management staff. It was an unfortunate incident, and as you know, good news travels fast and bad news even faster. Greyhound owners spend a lot on their pets; they are sweet good-natured dogs who "dress up" well and are known to be big eaters. I personally buy at least one large bag of kibble a month, plus an assortment of chews, toys, and treats. Rest assured it will not be from PetsMart.

I asked, "How is this for my safety? If there was any question about who owns the CC, I would expect you to look at my driver’s license." I was ready to walk out and leave them my order to put back on the shelf, but I decided to use my American Express card instead to make the purchase. I told the manager, "PetSmart isn't being very people-smart in their customer service, so in the future I would be taking my business elsewhere." He could have cared less and didn't even give an apology for the inconvenience. I've never heard of a store not allowing a CC number to be manually inputted into their system so a customer would be able to conclude their purchase. All I can say is: PetSmart, you've just lost a good paying customer.

The only one who didn't know what was going on was this vet. We opted to get a second opinion. Lilly Mae had to endure another 24 hours of pain and discomfort before we could get her to another local vet (My Family Vet, 20120 Kuykendahl Rd. Spring, TX. 281-288-0500), which after a brief exam and no tests, told us what we already knew and in what I can only describe as a reaffirming and spiritual ceremony, ended Lilly Mae's suffering. It goes without saying they are our new vet. I guess all pet owners feel a certain amount of guilt with the passing of their pet. Ours is that we took our cherished family member to a "Little Shop of Horrors" in her final moments. This is our warning to other pet owners. Stay away from Banfield/PetSmart on FM 1960 in Houston, TX.

When I got him home, he could barely put any weight on his hind legs and would fall over in even trying to go to the bathroom. He could not climb the stairs, and I had to carry him up and down. On our normal walk, he would stumble and flop back and forth, like he had either no strength in his back legs or has a more serious injury. I immediately called my vet to tell them of the situation. I have an appointment to see the vet the next day. I will keep you posted if anything serious develops. I am an attorney and will sue PetSmart and contact PETA if I discover any injury to my dog and if I discover that abuse is taking place at the PetSmart Hotel.

Well, when I got home, he ran to his water dish like he didn't have a drink for four hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at PetSmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with $30 worth of over-the-counter remedies. What is a free flea bath going to do? Make it so that he has to sit in a cage for six hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.

Then the next day, I called from the airport and they said the dog would be ready in 20 minutes. I got there 30 minutes later to allow for more time and they said the dogs bath was never even started and to come back in 30 more minutes. They had me waste a trip out there for nothing. So I drove away and they call when I'm almost home (6 minutes later) saying the dog is now ready. How could they give him a bath and dry him in 6 minutes? I asked for some compensation, but the store manager said all I get was a free bath. I don’t feel that’s sufficient. I have called the corporate offices many, many times to not receive a phone call back. The manager told me over the phone, no one would reply.

The last time it happened about 3 weeks ago. When I went to picked him up, his nose was bleeding and he got a scar on the right side of his nose. Nobody could tell me how my dog was injured like that because they don’t watch the dogs at all. Unfortunately, I can’t find a place that would open that late but I don’t need to put out with this because I am paying them to watch over my dog but obviously, it is not happening.

I had Humphrey booked for three doggie day care days to burn off his energy. The Pethotel manager told me that they put him in the daycare daily because he was so high energy (which is normal for him). When we came back 10 days later to pick up the dogs, we were shocked and horrified to see the three dogs in the same run! I immediately said that I had booked two runs, one for the small dogs and one for Humphrey. They insisted that there weren't any problems. The Schnauzer is afraid of Humphrey because years ago she was attacked by a German Shepherd. Mindi (Maltese) used to like to play with Humphrey (before this happened) but only while under strict and close supervision by me at home. Otherwise, the little dogs are always kept separate from him, inside and outside.

I brought a very bouncy and energetic, perfectly happy and healthy little Maltese to the Pethotel and now, she is so sad. Her coordination is so wobbly. She must lie down to urinate because she can't squat. She is very depressed and lethargic, barely eating or drinking. She is a very different dog. She is only 5 years old. I spent a lot of time looking for a reputable Maltese breeder, through the AKC Club and the American Maltese Association. My dogs have always received the best medical care and attention I could give them. Now because of an neglectful mistake, I may have to be forced to put her to sleep. Mindi was in perfect health when she was brought to the Pethotel. Only five days before she was boarded, she had a full medical check up with blood and urine work, and a complete dental cleaning with gas. If the vets are in any doubt with the blood and urine results, they will postpone the dental work. I depended on, trusted and paid this boarding facility to give my dogs the care I asked them to.

Nearly all the Pethotel staff know my dogs, especially the manager. I find it very strange and careless that none of them noticed or found it strange that the three dogs were together in the same run. No one took a minute or two to check the reservation in the computer to see if indeed. They were booked to be together. It's a form of animal abuse. If I had known my little Maltese would be in the same run as Humphrey, I would not have boarded her there. When I think of how my poor little dog must have suffered, the fear, the shock and pain and being left there by me, I am absolutely sick about this. I feel as if I have let my best friend down.

I am also upset that Humphrey had the opportunity to do this. I have put in countless training hours with him, and have him well socialized to become a therapy dog. When I think of what he has innocently done, I have no doubts of what has happened. I keep my dogs' coats in beautiful condition, no knots or tangles. They are regularly groomed by professional groomers and I brush and comb them daily. Mindi's tail and ears were so badly matted and tangled with knots. I wish I had taken pictures from before I washed her and removed them. I asked the vet I saw today what he would do if it were my dog and he said wait a week or two. If there is no improvement, have her put to sleep. He said the dog is clearly very unhappy and has no quality of life.

Mindi was seen by two veterinarians. Blood and urine tests were taken, lead test done, Valley Fever test, all were perfect. X-rays were taken of chest and spine, no diseases or abnormalities noted. Vets concluded neurological damage due to head trauma. They recommended to see dog neurologist or wait two weeks to see if any improvement. If not, have dog put to sleep. This dog cost $2,500 to purchase. She had two hind leg operations done, costing $4,000, plus five years of medical costs, grooming, etc. I am in shock, absolutely heartbroken. Traumatized to the point that I can't eat or sleep. I feel guilty although it wasn't my fault. This five-year young beautiful little dog could easily have been my friend and companion for another 8 to 10 years or more. I know it's not Humphrey's fault but every time I look at him now, it's not with the same eyes.

The manager said they would not reimburse my veterinarian bill unless the vet provided proof it was PetSmart's fault. My vet referred me to an emergency hospital so that her eye pressure could be measured and other tests conducted. They prescribed an ointment and did say it was probably caused by strangulation but I do not have that in writing so I had to pay $150. I've read many other accidents/deaths after this incident and some were due to cutting nails.

The man was nasty and abusive. I asked for the number to headquarters and called while on the premises to which he ordered me to get out of his store. Headquarters asked to speak with him to which he lied claiming I used profanity more than once and that there was hair on the item. This was completely a lie. I did say the word that's "**" once because I thought he was just being mean to my 10 year old who I had sent in to get back his money. We have spent over $500 in their store. They took back a water bottle previously that had no packaging when we returned it. I think it is a complete sham. It says you have 60 days to return it. I have the packaging that only needs to be re-stapled down the side.

Problem one: As he scurried to get away from her and to me, he clawed my arm. As I was carrying him out, I checked his paws and saw his nails were untouched. They hadn't even tried to file them. Problem two: He hadn't been washed. At most he had some water dumped on him because his undercoat was coarse and dirty feeling. I've owned enough dogs to know when they've been washed well and he had not. Problem three: His ears were still filthy. They hadn't done anything, except leave a redness in his right ear. We tried to dismiss it, but we were livid. Tonight, we had to take my baby to the 24-hour hospital because the redness was worse. Not only that, he began mauling his ear; shaking his head; and crying loudly. The vet swabbed him and he has a yeast infection that we'll be treating for 7-10 days and hope it doesn't become recurring.

My point is not only did the woman not do her job, but she hurt my puppy. The vet said we can't prove she did anything since infections are so easy to catch, but he's never had one before. She said what may have happened is they may have poured/gotten water in his ear which, as any real groomer will tell you, is a huge no-no for Corgis. The poor little guy is still suffering, but hopefully he will improve. And while we're at it, to heck with Banfield too. I worked as a temp for Science Diet once in customer service/order acquisition. Banfield and PetSmart were always given special, private treatment by an elite group of people. They wouldn't even speak to us grunt, except to make outrageous demands when their elite team was out to lunch. They are an untrustworthy place who make fat cat deals. Buy from your vet or a local pet food store and stop feeding big business!

At this time, it was a bit of a rush job, and the overall trim was done excluding his face AGAIN. The trim on the body was not nice and even. Overall, it was not a GOOD JOB. I called the store manager once I left the store, but she attempted to direct me to the salon manager (Ryan) whom I had previously dealt with, but didn't exhaust all efforts to rectify the situation. I was VERY pleased with the first service! I am also happy with the current training classes I am currently enrolled in and I spend a lot of time and money in this store, but I am NOT satisfied with the situation or the salon service me, my daughter, and my dog received on Sat (1-24-09).

It is important to note that PetSmart advertises, including specifically on the box that the guinea pigs are taken home in, that they have been looked at by a veterinarian before they sell them and are fed a special diet (whatever that is) to make sure they are healthy. Neither pneumonia nor the ringworms and/or ear mites developed in the time we had the pets so they were not healthy when purchased. After 5 days at home, it is not reasonable to expect small children to return pets and exchange for new ones just because that is store policy and the store did not deliver a healthy animal.

I was selected to be interviewed at a local Petsmart opening a few towns over. I applied to work in the grooming salon, since I have had an interest in learning grooming as a trade, and groom my own 2 dogs. I understood that Petsmart sends their groomers to a grooming school, and are then bound to a 2 year contract, I did my research before even applying to the job. I've always wanted to try and become a groomer.

I was called the next day after applying by the manager to come be interviewed for the position I applied for, pet bather.

I came in for the "interview" only to have my excitement turn to disgust, as the manager began telling me all the reasons I was not right for the job without ever asking me a question. I was in college, so according to him this meant I would not be sticking around. I was horrified that a manager would even bother setting up an "interview" with someone that he already had his mind made up about.

He said that ALL bathers become groomers, which was fine with me, as I had intention of working my way up to groomer. I told him that I already knew what becoming a groomer meant, that I would have to work for Petsmart grooming for 2 years. He kept countering everything I said with more excuses as to why I couldn't have the job. He painted me as a job hopping college kid, which, if he would have looked at my background, would see that I pick a job and stay with it for a long time.

Pedro is a sorry excuse for a manager.

I decided to stick with my current job, the one I would have left for Petsmart. I was recently promoted to HR, where I do all the hiring. I don't understand why a manager would call someone in for an "interview" when he could have simply looked at my information I provided in the application, and decide he didn't want me. Apparently he just wanted to SEE my dreams crushed in person. I took time off of work and drove 2 towns over for this "interview". I've been so disgusted by the experience I will never shop Petsmart again.

I later went into the Petsmart when I was over in that area again, only to notice most of the people working in the grooming salon looked like they could bearly keep their own appearance up, let alone make a dog look good. Maybe I was just TOO good for this job.

On 08/19/08 I called for an appointment for my pet,this was between the hours of 10am-12pm when I called, the woman that answered the call was very rude. I finally just hung the phone because she was being smart mouthed. I do not appreciate being put down and talked to in that manner.I will tell my friends about the nasty attitudes that these women who work for you have. Personally I will not be renewing my wellness plan for the following year. Thank you

My complaint is about the way Torrance Pet Store manger reacted and handled the situation. I was expecting an apology or simple exchange but she did not do any of those but trying to cover up by keep saying it's okay so I shouldn't worry about it. I felt more angrier when I walked out the store than when I first walked into the store to solve the problem.

I am just to writing this to inform other customers that Pet Smart is not all that trusting store to purchase food items for your loving pets. For your information, the treat I bought from Pet Smart didn't have expiration date on it. The manager also confirmed on it but again she didn't do anything about it.

The vet at Banfield Vetnary Clinic (located within PetsMart) examined Sandee. Sandee was under extreme stress and in pain and let go of her movements. The vet did state to Ted that she could feel clicking in Sandee's knee joint. X-rays were taken and the vet pointed out the arthritis in Sandee's left hip. Which we knew about. The store manager stated that Sandee has a pre-existing condition, now how could that be...she walked in on four and had to be carried out of PetsMart. Ted then contacted our vet at Cinder Rock Vetnary Clinic here in Redmond, Oregon. Our vet examined Sandee briefly in the examination room, noted the clicking in the knee. Stated that Sandee needed to be sedated for further examination and x-rays and that the x-rays from Banfield were not adequate. Diagnosis: torn ACL, our vet asked if Sandee had slipped, fallen off the table, restrained and resisted or got her hind leg caught in the cage at the groomer.

We stated that the groomer denied any action that would cause Sandee to limp so she must have been limping when she arrived. As a groomer who has been advised to be careful of a pet's delicate situation wouldnt you think she would have made a comment in the beginning? Our vet stated that we might speak with the Banfield vet to do the surgery, as our vet does not do the procedure that is required. So we make yet another trip to Bend. However, this time the vet will not speak with us personally. Only thru an assistant, stating that she has already done more than she should have and is concerned about not getting paid. Hello, is there an oath about taking care of the animal somewhere?

So, we ask who they would recommend to do the surgery. Dr. M., Dr. F. not sure as the assistant only mumbled and did not write anything down. She only stated that the doctor travels to clinics and could do the procedure at our vet's office. So, we call our vet again and advise of what Banfield stated. We were then referred to Bend Vetnary Clinic, Dr. P. Now we have to wait until 07/03/08 for an appointment just for the consultation. In the meantime the manager of PetsMart has stated he would reverse the charges for the grooming(to date 07/13/08 NOT) and to get copies of our vets notes and he will give to the corporate office in Portland. Consult day 07/03/08; x-rays in hand Dr. P. describes what happens to a dog knee thru life. There are signs of normal aging and a tear is noted, just how new would be determined in surgery. Now pick a procedure that not only is best for the pet's recovery due to age and factor in her previous hip injuries at age 2. Surgery scheduled for 07/08/08, still no call from corporate, Bend store manager advised of surgery pending. Sandee makes it thru surgery and is recovering nicely, the tear was new and noted as being within two weeks.

Now we get to bring our sedated dog home on 07/09/08. Oh, you want to know how much we have spent at this point, just $3, 038 and change. Corporate finally called 07/10/08, stating that there was a third party vet who examined Sandee and this is a pre-existing condition. Has corporate stayed up all night attending to a pet that is in pain, has to be picked up and carried out to attempt to urinate or give pills to or feed with a spoon or cried with their pet on the floor in the middle of the night? Has corporate looked at the surveillance camera tapes of Sandee walking into the store and having to be carried out? How come they do not have a camera on the groomer or do they? Corporate stated make copies of the surgeons notes and provide to Bend store manager on Monday, 07/14/08 and the manager will provide copies to corporate.

Now let us discuss the grooming of our Sandee, bad hair cut, abrasions on her stomach and still does not look, smell or feel like she was even washed and that my folks costs $70.00 because she is a Chow mix. As of today's date 07/18/08 we have not heard from store manager or coporate...you know I will be calling today. It is getting close to contacting the local media and reveal just what is going on.

Here is a news flash...I have a niece in AZ who works for Petsmart. She stated that there is a company policy for older dogs, called "Express Groom" and that Sandee should have been expressed or not had the appointment that took several hours.

I was told that she was taken in for a bath as soon as I dropped her off (11:50) and was sitting air drying all this time. I commented that I take her in the pool and then into my home and it does not take her 3 1/2 hours to dry (Amy's fur is kept shaved, not long). I was told they had just checked and she was still wet. I was told this was because she was in an area where baths are given so it takes longer for her to dry. This means my dog was left wet for over 3 1/2 hours. I left and went into the store and asked an employee if I could speak to a manager. This employee told me she was a manager (Diane). I told her about the situation and we went back to the grooming salon. She went and talked to staff and came back to again tell me it was my dogs fault.

When I mentioned that Amy had never been a problem before I was then informed that she had always been a problem and had actually bitten staff before. When asked why this was not reported to me I was told the store policy is to report it only if it breaks the skin. Otherwise they don't want to tell the customer. I told her if Amy was a problem to groom then that was a reflection on them since she was brought as a puppy and their job was to make grooming a positive experience for her. I also told them it was their fault for not reporting any problems(I have watched Amy groomed several times with my niece and have never seen her bite anyone. Since this episode yesterday I have spoken to my sister who also says she has watched Amy groomed and has never seen her bite).

At this point I told her I would just take Amy now as I had my 6 year old niece and could not kill another 1 1/2 hours. Diane then told the groomer to change me to a bath and brush and change the cost. I stopped her and asked if I was correct in assuming she was charging me for something that was not done (Amy was not dried or brushed). She told me that I would be charged because they had performed the package to the best of their ability. At that point I told her no problem. Keep Amy as long as they needed and finish the grooming.

I knew at this point I would just never bring her back again and that I would write a complaint to the corporate office. I asked Diane who her boss was. She told me she did not have a boss because the store did not have a store manager at this time. I asked for the phone number for the corporate office. At this point she walked off. I went to the front of the store and waited. I watched her go down several aisles and help customers as she was stopped. I eventually went to see where she was and found her talking to another employee. They walked off and went to a room together. After a short period the second employee walked off and went to the grooming salon. I then took my niece and began walking there. She came out and met me on an aisle. She asked me what had been happening. I again related what was happening. She told me I never should have been told that I had to pay for the bath and brush. She also wanted me to point out the employee who had told me Amy would probably be ready early.

We walked to the grooming salon. When I looked through the glass there was Amy being groomed by a groomer and with Diane holding her. These two groomers were trying to groom her and holding her around the throat to hold her head still. Diane and the groomer were now tring to groom Amy so fast and by holding her down that Amy was barking and trying to bite. They kept looking through the glass at me I guess to make sure I saw Amy trying o bite. Every other grooming I have watched the groomer would let Amy lick them and then scissor a little from her face. They would then talk to Amy and scissor a little more. These ladies were holding down my small dog and coming at her with scissors. They didn't stop when she was scared but just held her firmer.

During this Jodie went in and began talking to them. In essence the employee who was rude to me is not forcefully holding my dog and Jodie has gone in to discuss the situation with her as she holds my dog. She also talked to the groomer who told me Amy would be ready early. I felt both were very inappropriate actions while still grooming my dog. Jodie then returned to me and told me the grooming was free. I told her I insisted on paying because the service was performed. I would just never bring Amy to Petsmart again. I then asked her for her title and was told she was a Pet care Manager. I asked why Diane went to her if Diane was a manager.

I was told Diane was not a manager but a support person. I again asked for the corporate number and was told an interim manager would be in the next day and I could call her. Jodie returned to me with the name of the interim manager (Kathy). She did not write the number for the store. I asked about the corporate number again and she agian told me to call Kathy tomorrow. I told her not to worry about the corporate number I would get it off the internet.

I feel Amy was mistreated by being left wet for over 3 hours and then forcefully groomed. Amy was returned to me with her face only partially groomed. A grooming that I have watched take almost and hour was done in approximately 10-15 minutes with force. I know I probably have no legal recourse. I have seen several sites that address the cruelty at Petsmart. Thank you for taking the time to allow me to voice my complaints.

My family and I are extremely upset. My children ages 10 and 12 are devastated and traumatized. We left our dog in what we thought were capable hands and ended up losing our beloved doggy.

well let me tell you ,we picked our dog up thursday when we came back from our criuse, we could tell that he lost weight. took him home then realizing that he is favoring his left leg and would not let me touch it. we decided to take him to the vet. the vet found over 60 puncher wounds on his rear left leg from 1 or more small pets. our dog was not to be around any pets and was to be isolated from all other animals. we were told that he did not have any contact with any of the animals. We also told them what food to feed him, and they still gave him something different which started his diarrhea. besides the bill for them treating his diarrhea 175.00 his vet bill was 386.00. so far we have not herd any thing other than (there viewing the tape).

over 60 puncher wounds, severe diarrhea, infectin, lost 10 pounds

We checked the pond water, areas in our yard she plays, her diet and finally after about $600 in vet bills, it was the Chinese crappy treats again. Petsmart is still selling those Smokehouse treats after they were supposed to take them off the shelves last year (Sept 2007), but I figure they are good sellers for the store with a bottom line more important than our pets. I will never shop there again. Now my dogs get cut up Elk as a treat that my husband gets once a year, nothing processed or made in China. She has recovered after 3 months of medication and really! loves the new diet.

It cost us at least $600 in tests and appointments to make her healthy again. Not to mention the $1200 carpet she used to pee on when she was sick.

I then left work and took him to the vet. At first the vet thought he might have spinal injury or a disk problem because of his hind legs unable to support him. She took x-rays and asked if we had any lead in our yard or house. I told her No. She said the x-rays were showing lead poisioning and he was dying from it. She said it was very important to do surgery right away. While he was in surgery, I went home and checked out my backyard and found an area where a ball that I had purchased from either PetCo or PetSmart was chewed to pieces. We have purchased toys from both places. However, this particular one, I am pretty sure was from PetSmart.

I put all of it in a plastic bag to see if it matched what the vet was removing from my dog. It was a match. My vet said she had never had a case like that before and she was sorry that it happened, but she learned from it. Even the other vets at the same facility were there and can verify all of this. She was as outraged as I was, that a toy I bought would have lead in it. She is more than willing to talk about the surgery if needed to.

Our dog is resting from the surgery today. However, it was extremely stressful and the surgery cost about $1,500.00. This money was to be used for my house payment and now I am going to be late, unless I can come up with it! Plus he still needs to go in for follow-up treatment. My wife and daughter were very upset as well. I lost 2 days work, which my wife and I own our business as a printer. I am the only pressman and so if the press is not running, I lose money and I was unable to meet some deadlines, which made customers unhappy.

I cannot believe in this day and age that these toys are allowed to be sold. I have young children who are in my yard every day. What would happen if they ingested a piece of the toy? What is happening to our standards to our animals. Our dog is a part of our family! Just because he is an animal does not mean he should have a lesser standard os safety than a child on his toys! I am having to take him to work with me each day to care for him.

We placed her in a crate and went to an Animal Emergency. They took a blood sample to rule out low blood sugar. She did not have low blood sugar and Doctor Hocutt said distemper symptoms would worsen and suggested to euthanasia. Kona was Euthanasia. I purchased this shepherd/lab puppy from petsmart in La Jolla, through a dog adoption agency known as Noahs Arc from mexico. Since day one the puppy was sick with a deadly disease known as distemper virus. I was not told this puppy was sick when i purchased her and fell in love with her.

I have spent $665 on my credit card to save this poor puppies life, and unfortunately did not succeed. I am a poor college student and would like to be reimbursed, since i have no way in paying back my credit card bills, but more importantly i would love to see this organization not be able to sell sick puppies anymore. Petsmart has agreed to make Noahs Arc pay me back for my initial $250 which i paid for the puppy, but they are taking no action to stop this organization.

Broken heart, and vet bills. Petsmart is not planning on stopping this organization, they sell these sick puppies all around San Diego. And will continue to do so until we stop her. please help

I was upset by this (the person I talked to on the phone said nothing about having to jump through hoops to buy dog food for which I had a legal prescription), but I went over to the Banfield counter. There was noone there. I asked to speak to the manager, who was Michelle. I pointed out that I had a legal prescription for this dog food and simply wanted to buy some for my sick dog. She said the Banfield clinic would open at noon (it was 11 AM) and I would have to wait until then. I tried to explain to her that I had a legal prescription.

She continued to insist that I had to see ANOTHER veterinarian at this Banfield clinic in order to get the dog food. I got increasingly angry. I told her that I had called ahead to see if Petsmart carried the food, had been told yes, but had been told nothing about this Banfield clinic or the need to see a totally different veterinarian. She sarcastically said that I was welcome to wait for an hour for the Banfield clinic to open. I cursed at her and walked out.

I did, in fact, return after noon, and had to wait 25 minutes at the Banfield clinic before I could speak to the desk person at the Banfield counter. She said I could have a one day pass to buy the dog food. I was over at the shelves putting the food into the shopping cart, when a man asked if he could help me. With gritted teeth, I said that I had been given the run around when I simply wanted to buy food for my dog. He said he was the store supervisor, and said that he would call the police on me because I had gotten angry with his manager and had expressed that anger. I asked why he had asked to HELP me, and he said it was because he thought that I was the customer he had heard about.

He also explained that Banfield rents space from Petsmart, that they are two different companies, and that the prescription dog food was in fact Banfield's. I then asked why I was told, then, that Petsmart carried the dog food, when in fact it is Banfield, a COMPLETELY DIFFERENT COMPANY (according to him) that truly carries the dog food. He then claimed that, well, yes, Petsmart does carry the dog food. I told him that he can't have it both ways, either it's Banfield's stock and I was completely lied to on the phone, or it's Petsmart's, and Petsmart is likely practicing veterinary medicine without a license (although they MAKE you sign up with Banfield, and likely get some kind of kickback, in order to make the whole thing look legal).

In either event, there is something very fishy about this whole thing. Clearly, Michelle did not want to tell me about the true relationship between Petsmart and Banfield and the prescription dog food, since that would have at least partially appeased me (although it would also make me question the legality of the whole thing). It was only when the store supervisor wanted to intimidate me that he grudgingly explained that Banfield and Petsmart are supposedly two different companies.

Wasted time, wasted gas (not a small thing in this day and age), intimidation, threats.

I was able to return the unopened large bags to Petsmart to exchange for the Science Diet, they adamently refuse to admit there is a problem with the food, yet there were alot of returns of Nutro at their desk.

We gave hter IV's at home every day for 4 months and she died anyway. This was a few months befor the news about Menu Foods came out. I had the vet perform an atopsy on her because the vet was pussled about why the cat went down hill so fast. My cathad been eating the food for a bout two years. When we heard about the food problem the vet said her atopsy made sense.

The vet bills were approximately $1100. My cat died. She can never be replaced because of her unique personality but she originally cost $800 as she was an Abbysenian. She was my constant companion and quite a character. My husband and I miss her greatly.

Only damage is that I paid $125.00 for the KittyMaid Elite, $29.00 for a tent to go over it that is the stupidest thing I have ever seen and the cat wont go in with it on. Then theres the 29.00 for each box of reseptacles for a cat box that is messier and more work than the old basic do it your self models.

I took my precious boy to the best vet in the area. He was in the clinic for several days two different times, placed on IV's, antibiotics,X-Rayed, and forced fed.$700.00 later in vet bills, I had to put him to rest. There should be some kind of compensation from this company to be selling dog food that is not safe for healthy consumption.

I lost 120 dollars worth of fish and contaminated my whole aquarium system.

Once we took the toy squirrel away from her toy box, she stopped throwing up. We tried giving it back to her and she started throwing up again. In light of the recent recalls with pet food, children's toys, etc. Made in China, we wondered how long it would take before pet toys from China would be on the recall list.

The recent story that came out in Consumer Affairs about pet toys from China purchased at Walmart containing lead and other toxins is the the 'tip of the iceberg.' It is likely that most pet toys from China contain things that are bad for our pets just as so many things from China are bad for humans. We have decided not to purchase any more pet toys made in China. We think everyone should pay more attention to this and refuse to purchase any pet toys that are made in China! Hopefully there will be more investigations and studies performed on pet toys Made In China.

Pet toys from China are harming and perhaps killing our pets. More studies and investigations into pet toys made in China should be performed and warnings should go out to the general public to beware!

We got to checkouts, I told her, she scanned it, rang up $10.59. If the price tag with name (Friskies Ocean Fish 18lb, everything the same) as the bag, shouldn't I have been able to get it for $9.99? Or is it just certain people who complain loud enough, etc? She didn't ask anyone to check on the price, she just wanted to keep on going. A manager or someone in charge should have helped, (she was only cashier) so if a question/complaint arises another cashier should be able to open up to help other people while we were being taken care of. Of course that didn't happen.

I really don't care if it is or isn't at this point because I think it is a disgrace that someone would continue to harm peoples dogs all over money. Also Menu Foods held back information for weeks and knew that something was wrong. Please get to the bottom of this soon so that we don't have to keep harming innocent animals so someone can get rich.

Also, regarding this recall, The Star-Ledger had published in the newspaper on March 24th an article that said Menu Foods was asking people to return any dog food no matter what dates or what brand of dog food it was. Also, Petsmart continues to sell and discount the foods that have been on the recall lists which I think is a disgrace. I have in my possession their advertisement for various dog food and discounts that they are granting to people this week. Where are these peoples brains or hearts at this point?