PetSmart Reviews

My husband and I went on vacation April 26-28, 2016. We have a 7 month old orange tabby named Leo. That Tuesday, we dropped him off at PetsHotel and then went on vacation. Wednesday, I received a phone call from PetsHotel that Leo was not pooping. The woman said that the cat was being played with 2-3 times at 15 minutes a play period. She suggested wet cat food, which I approved but said she had to give him kitten food. Three hours later, I get a phone call from Banfield hospital, which is connected to PetsHotel saying that Leo had an enema. This was news to me. But they said he was doing fine and eating.

My husband and I shop at the PetSmart store in Vernon Hills. We have had our poodle Callie groomed there on and off for years. Sometimes after our dog was groomed there were areas that were cut too short to the skin and very choppy looking... so unprofessional looking. The last time we took her there were several quarter sized areas where Callie's skin was visible and her tail was bent and broken. I was livid. When they were called about this, we were to let them know Callie needed special attention from now on. Again. My dog's tail was bent and broken! Nothing could be done about her tail. It took over a year before it healed. They (PetSmart) obviously caught her tail in something. Do you know how much pain my sweet dog suffered? I wish I could have proven it but my husband had picked her up... Sorry to say this but men sometimes are not observant. I have not been back since. Now we take her to a professional groomer.

I dropped off on thursday and picked up on sunday at 2:00. I was informed that the rate was now 29.00, but nothing was said about a rate increase. When I pick up they charged an extra 16.00 for 2 hours. The regular rate is just over a dollar per hour but I was charged $8.00 per hour. When I questioned the extra charge the checkout person (who must be new and poorly trained) turned to the manager who responded very rudely "that's the way it's suppose to be". Did I mention "very rude". As I walked out she screamed "have a nice day". We board a lot and will continue, but not at PetSmart unless something changes. Never had a problem till this person was given the title of manager.

The groomers started out very good, however, every time I pay, the price goes up. There is always something extra on the bill. This time there was an extra charge for brushing and de-matt (if there was matts, they were minuscule). I brushed him before I took him in. Even if he has a matt, isn't that what grooming means? On top of that, they said I pay more for weekend grooming. This was on a Friday (Not considered a weekend day unless most people are getting ripped off at their workplace). I will never take my dog there again. No more surprises!!

First I will post the email I sent to Petsmart: "Bought a large litter box made by Whisker City from Petsmart a long while ago. It broke which I incorrectly assumed was human error. I ate the $30 cost and bought a new one which is the one in question for return. I bought this sometime in the latter half of last year and I do not have a receipt for it, but I did use my PetPerks number and I still have the same Visa card that I used to buy it. Before I made a trip in to return it I emailed Petsmart Customer Care to make sure I could do so. My time and my gas are both valuable. In the first email I am told "PetSmart guarantees the quality of our products" and "If you do not have your original receipt, you will receive a merchandise return card or product exchange only."

I bought 4 angelfish in two weeks time ($8.99 each). Three have died and were returned. They all had ich and contaminated my tank. The last angel is covered in a yucky white film and little white spots. My gouramis now have bloody fins and are bumping against the tank to scratch themselves. I am still treating my tank with aquarium salt and frequent water changes.

I reluctantly returned to PetSmart to get my dog groomed. I had two bad experiences with PetSmart, but one was at a different location (kennel cough) and the other was a specific groomer (cut BOTH of my dog's ears). So I made the appointment online. Times available were 7:00, 7:30, and 8:00. I arrived at 5 to 7. Another woman was there with her dog and her dog was promptly taken care of and on the table for grooming immediately. I was told "somehow my dog was booked with a St. Bernard". I'm not sure what that meant but said "As long as I can pick him up by 10:30 that was fine." Her response was "Well, that's not going to happen." That was 3 1/2 hours after I booked my time! I took the morning off from a very busy job to get this done. Never again, and will advise everyone to avoid PetSmart!

Doggy day care - It seems making an appointment means nothing at the Langhorne PA store. I have a standing appointment for my French bulldog every Wednesday but if they are busy and have too many dogs they just put your dog in a cage and shuffle the dogs between the playroom and a cage. Wouldn't it be more practical to only take as many dogs that will fit in the care room, and then tell people they are full. The clerk told us the manager tells them to take as many dogs as possible appointment or not. What a way to run a business. They won't get my business anymore.

When buying my fish from PetSmart Sarnia Ontario, keep in mind it was a Friday, fish order came in and I was excited so I got a bottom feeder fish for my tank 40 gal. About 3 days later my whole tank is covered in fin rot + yes + ick!!! Go into the store with receipt and they said they couldn't do anything and they recommend the all in 1 cure. I laughed and told them their tanks had it too. We argued back and forth. Showed them the shark tank - 3 tanks down from where I got my fish. All she had to say was "oh" and still said they can't do anything for me. 1 day later I had lost 6 tetras, 8 angels, 2 bala sharks, 2 rainbow sharks, 1 blue gourami and a candy cane tetra. Thanks a whole lot for doing nothing at all about it. This is the second time this has happened to me from the same store! I swear I will never shop there and I'm telling everyone else not to as well!!! Let's total all that up for everyone here- that's a total of 134.97 without hst and gst.

Our cat went to PetSmart for nail clipping. The groomer had the animal on the elevated table in a harness to prevent movement. A phone call went unanswered so she left the animal in a harness on the table and went get the phone, cat panics and jumps from the table and harness hangs her by the neck. Wife had to run into empty room to save the cat. Cat had damaged trachea, damages 2 teeth (pulled). Did survive but no longer allows owners to hold or pick her up. Very little interaction with people, runs away. PetSmart response very poor. Did pay vet bill, then vanished. We have not.

I purchased a "Top Paw Dog Bed" orthopedic (code 73725724092) Extra Large at the Wilton Store in Saratoga NY. The product tag as well as the shelf tag both said this bed was 36X48X6 inches. I paid a healthy price for it! When I got it home, I saw it was notably smaller than the old one (also bought at Petsmart). My arthritic dog was hanging off the end of it. I measured it and found it was only 36X45X4 inches.

I have used PetSmart Grooming in the past with my dog. He has gone 2-3 times a year. I called and scheduled an appointment at 7 AM. I was there on time. The groomer came in LATE then threw out EVERY excuse NOT to take him. He does have issues... but they were understanding in the past, and treated him gently. I came in early and on an off day as they suggested, and was denied services. If they even had a thought that things could be worrisome or not able then I should've had a warning. Wasted gas, wasted trip, WASTED SERVICE. They've never been very nice or efficient... but they had treated my dog well. NOT ANYMORE. I will NEVER use PETSMART or their "grooming" service (lol) again!

I came to get a refund on a decoration that I purchased. I told the employee that I wanted a refund and immediately she began interrogating me for what the reason for me wanting a refund was. I told her that I didn't want it. Then she simply gave me attitude and said "what was wrong with it". Told her "nothing, I have no use for it anymore because I have no fish in the tank I placed the decoration in". She continued for about 2 minutes trying to interrogate me asking me about 5 questions for why I want a refund. I kept telling her why and then she went to speak with the manager.

#HoboIsMissing - My family member, Hobo, is missing. She has been sold to another unsuspecting customer because of the negligence, irresponsibility, lies and incorrect information given to me by the management of the Bloomington Indiana PetSmart. This morning I had the chance to speak with David **, the store's manager about the situation with my lost guinea pig, Hobo. My pet is MISSING. I can't say that David did or said anything that truly helped the situation. He told me that both his customer service manager Carie and manager April ** had cause to lie to me. David explained to me that Carie lied to me because she was trying to doing me a favor by breaking store policy and telling me that they would hold my returned pet and I would be able to claim her once she was healthy again. Had I known the truth of the situation and the policies set by PetSmart, I would have never allowed her to be returned to the store.

I have a American Terrier (Pet Bull) that's a year and a half. I brought him into the room and boarding on Briarforest (Houston, Tx) Friday morning and picked him up Monday morning at 7am. The little girl called me Saturday saying he didn't want to get back in his crate and they can't put or make him go back in. When I got home he pooped in my truck. I stay 5-7 minutes away and as soon as he got out he urinated seems like forever. So we are going up the stairs and I noticed his testicles are red and scaly. I got him inside and took a look and he don't have two testicles, he had one. That's how swollen it was, it was irritated, purple, and peeling. Not only that he also had a bruised lip, he smelled like pee. I took him to a vet and the outcome was that they let him sit in his own pee (bacteria).

Went into store 1528 for a appointment to get my dog's haircut. 30 mins from my house. I waited 2 1/2 hours for them to tell me they couldn't cut his hair. Then they charged me 20.00 for a bath that I didn't even want, I could of washed my own dog for 20.00. This was my first experience ever getting my dog's haircut and it was horrible. Then the manager said "well that's the service you got you have to pay for it." ALL I WANTED WAS A HAIRCUT!

I took my pit bull terrier to PetSmart in Madison Tenn today 3/20/2016 @ 11:00 am thinking she would be in good hands. When I arrived somehow there was a little confusion with my appt day in which I made online. No big deal. Being that most were busy with other animals they was able to fit my dog in the schedule. Jolie ** was who supposedly cared for my dog!!! I left knowing my baby would just fine. 3 hours later I went to pick her (Queen) up and noticed there was blood on the floor while paying for the service. I looked and as Queen was moving around I knew it was from her back left paw. I went back in and they explained what had happened and put a powder like stuff on her nail mentioning this will stop it!!! We left and stop at the store AND THERE WAS BLOOD ALL OVER MY BACK SEAT!!!

We left our two 20-25 lb. babies at The PetSmart Pet Hotel for a little over a day while we were up in Huntington Beach California for a two day vacation. First off, the associate working the hotel desk was very rude, forgetful, and complained about being at work. In addition she forgot to pass along important pet information concerning their Doggie Day Care, forcing another associate to run to my vehicle while driving off in order for me to sign more documents.

I bought an aquarium and after a few months it started to leak and they will not exchange it for me. I even called customer service hoping that I would get somewhere with them because they are higher than the managers in the store. As of today they have not gotten back to me after telling me they would look into this issue and call me back. I was a very loyal and supportive customer for years ever since my eight year old dogs were puppies and I will not return back to the store because I am very disappointed and upset about the whole thing.

I have been shopping at my two local PetSmarts bi-weekly for 6 years checking out sales in aquatics, comparing prices from online and from the two PetSmarts closest to me. The prices are all different. The local ad and flyer don't give necessary information for the products posted such as all the species/products available for the sale, especially when certain regular species are never posted on the website. Sale items are very limited now, showing multiple strains of the same fish. This leads to having to call and personally ask what's in stock after being put on hold, and again I have stopped in the same day only to find out I was lied to and when I confront them about it, it turns out they didn't understand what species I was asking for, which they should have asked me again, said they didn't understand me or should have asked for assistance.

I left my chihuahua at PetSmart for 3-days while on travel. My dog was spunky and had his little bark and cute little whining. Now he can't bark and hardly has a little whine. I am so afraid that something is wrong. I called to check on him while on travel several times and they told me everything is fine. Something is wrong. I'm so sad. I will never leave him there again. Sad in Reston, VA.

Purchased puppy at PetSmart on Saturday March 5th. They had a litter of 9 puppies that just came in from Dallas Animal Services. Everything went well through the adoption process. Puppy was $85 and then with of the things needed to bring him home we were all in around $400. Again, not too bad. Had coupons for most of the items we need that were supplied upon adoption along with a free bag of food. Once we were heading home, the puppy started having severe gas. We all joked on the way home not realizing that there may be something potentially wrong. The ride home was about 40 minutes. Once we were home, we walked the pup outside to allow for him to do his business. The pup had diarrhea but we thought this was just him adjusting to his food as the care person at Petco stated he was giving the pups wet and dry food mix.

Awful experience at Petsmart Altamonte, Florida. Bad attitude of the employees. They didn't honor their own sales and didn't care about what I was saying. And worst corporate customer service. After I sent them an email explaining the behavior of their employees and how they did not respect the sale they called me and offered me to send a can of food. I asked them to please read my email and they never called me or sent me an email again. Way to go! Of course I will never come back to any Petsmart again.

We always go to PetSmart for our dogs' nail trimming. We love the techs there and they know us. We have two pugs - 6 yr and 1.5 yr old. Our dogs don't mind going for nail trims and it is typically quick and easy. We took our dogs on Saturday and a girl we hadn't seen before was called from the back to do our dog's nails. I asked if the regular tech was there but it was her day off, no big deal, it's just nails. The girl handled our dog very aggressively and he was scared from the start. When he was on the table she wasn't holding our dog, just his paw, which I thought was strange but didn't really give it much thought since I'm not a tech.

I love the PetSmart on Watt Ave. in Sacramento CA. Everyone there is so caring about my pets especially one groomer in particular (Tamara). My dog is a very high maintenance Shih Tzu with genetic skin issues and she does the best job every time I take him in. When I go pick him up he's always happy, looks great and feels amazing. She truly treats my dogs as if they were her own and that's what makes an awesome groomer.

Usually, I have had only the best to say about the PetSmart Groomers that I've been using, however it just takes that one time when it goes bad to ruin a good relationship. Usually they keep my dog, a pitbull and shar pei mix, for one hour and when I get her she smells and looks great. This last time they kept her for two hours and she didn't smell like they bathed her. She was overly shedding confirming my suspicion that they kept her kenneled for two hours and then called me to tell me she was done. A shedding dog right after she was just bathed should not be able to turn a black seat blond on the way home. If the groomer has an issue with a particular breed then they should tell you when you schedule.

I took my 2 small dogs in for daycare. Neither are neutered, so needless to say they do not go into the populated playtime. When I picked them up yesterday I found it very strange that both of my dogs had to pee for an extended period of time, much longer than usual. Also, right away 1 of them had to poo too!! I asked the next morning when I took them in about going out and was told that it was possible depending on where they were located inside that they may have never made it into the rotation.

I decided to have my dog shaved which is something I normally do not have done but got tired of all the hair. I drop my dog off at 9am and was told I can arrive in four hours and he will be complete. Four hours pass and I decided to arrive back to see what's going on. In doing so I saw the groomer walking out with King my baby boy. When she gave him to me he seem a little shaken up in which I thought was from him being shaved. I brought him home and departed for work. When my daughter arrive from school she stated "Mommy, King is crying a lot. Something is wrong with him." I then said to her "Monitor him to see if maybe his nails were cut too low or of some sort."

Online advertised that dog bath included ear cleaning and bandana or bow. Neither were given. Also did a poor job cleaning dog. Not pleased with haircut either.

I went to PetSmart on Monday and I wanted to get my dog groomed. I went there before and they said that they had no spaces but, the whole grooming salon was totally empty! No dogs were getting groomed or anything. Still, I decided to go with it, and leave. On Monday, I went to PetSmart again to get my puppy groomed. When I got there, they said that they were still full, but their whole grooming salon again, was still empty! So, I made a appointment for Wednesday. Just now, I got a call that said that they were overbooked, and our appointment was canceled. I was pretty sure that someone else scheduled after us, because he already scheduled us and told that we were good to go. I will not go to PetSmart anymore. They have lost my trust.

I feel so bad I didn't check reviews before taking my husky to PetSmart for grooming... The first experience was great, she looked great, was happy it felt fine. I wish I had remembered the groomer's name. The second time she got a bad yeast infection in her ear from the vet saying they probably didn't dry them well enough. The third time I had to pick her up about an hour after I could and as we were walking out she had diarrhea IN the store and outside right after grooming. I called the next day to see if they gave her a treat (which I ask them not too) or if they took her out. They said they definitely did not give her a treat and it's not typical for them to take the dogs out to relieve themselves that's why they give a pickup time. REALLY! Needless to say I will NEVER go back to PetSmart for grooming. I would rather pay more money for someone to care about my dog the way I do.

Looking for a place to complain about groomer service at Swan and Grant in Tucson, AZ. I ride a bus to PetSmart to get my dog groomed. It is one hour each way. While my dog is getting groomed I shop 2 hours at your store. Today I get there and they tell me it will be four hours to groom her because they were overbooked. I can't kill 4 hours in your store buying toys, clothes and food & tick meds. So I had to cancel and I won't be back to the store for grooming and or purchases. No more shopping in your store for 2 hours every 6 weeks. They should call and cancel an appointment when they get overbooked. They were very rude about it. Said they have the option to take 4 hours. Not with me. There are lots of groomers out there. Will save me money on dog products. Thanks.

So upon scheduling his grooming I reminded them of what he had been through before and they assigned the grooming manager to groom him. When I picked him up and took him home he couldn't open his left eye, she had scratched it severely. So I took him to their vet and got a refund, and they paid for his pain meds and his eye antibiotics. They showed no compassion and didn't even say they were sorry. DO NOT TAKE YOUR PET TO PETSMART. BE WARNED!!!

I brought my cats to groom in Upland on N Campus Ave. I dropped off my cats a little before 10:00 in the morning after calling PetSmart Grooming Salon. I was told they would call me for picking up. And I didn't get any phone calls after 2:00 in the afternoon, so, I called and was told the cats would be ready by 2:30. So, I went to pick up my cats a little before 3 in the afternoon. When I was there, I was told 1 was drying and the other 2 are not done anything yet. I waited until 3:15 and was still told 2 hadn't started to be washed yet. When I got a call around 3:30 to pick up my cats and then I went in to pick up my cats, all 3 were done but all half wet!!! I had to ask the groomer to dry and it took a long time to persuade her to dry the cats as she explained that the cats were stressful and she could do anymore. Wonder which cat is happy about bath and dry!!!

I brought my 2 year old cockapoo to be groomed, have been going to the Blakeney store in Charlotte, NC since he was born. I asked for the same service he got the last time, with one specific person, Porsha. When I picked him up I was charged for the works, so I had to speak with the manager to get it corrected. When I got home, I noticed he had a bad rash near his privates. I brought him to Banfield in PetSmart and it was confirmed razor burn, from the grooming. It has been almost one week and my pup is still unhappy, constantly licking and won't play with his toys. I will never again go to PetSmart for grooming.

My daughter purchased All Living Things Heat Lamps/Lighting sold by PetSmart for her two reptile tanks. In a matter of 7 months we have had 2 separate units catch fire and flame. Luckily someone was in the room both times and was able to extinguish the fire before it spread causing extensive damage to our home or lives. It appears to be a design flaw with the unit as the electrical cord is installed in the top of the lamp and lays on the fixture, which becomes extremely hot. This unit needs to be redesigned or consumers warned of the fire potential.

For the THIRD time, I went to PetSmart in NE Columbia SC after hearing an ad on TV. Friskies, 48 cents a can if you buy 24. I bought 3 packs of 24 at 56 cents a can. I asked her to check since there was an ad on TV just yesterday offering the 48 cent/can price. She said "No, it's 56 cents." Since I didn't have time to go anywhere else, I was stuck with their lies. This has happened twice before. I am done. New Petco opening soon and a local Pet Store will be getting my business from now on. PetSmart needs to quit advertising if they can't tell the truth or this store needs to get on board with the advertised prices. I don't do business with people I can't trust. Bye PetSmart!

Against the advice of others, I obtained a rat from this store. After a brief period of time his hair began falling out. I took him to the vet and he was "carrying a heavy lice burden". Meaning he was INFESTED with lice. INFESTED. The vet told me could have only gotten them from a bird or other rodent. He has not been exposed to any other animals. It had to come from the pet store. When I relayed the story to my sister-in-law she told me that she purchased a snake and a bearded dragon from them as well. Both of her animals had mites. Lice and mites are species specific so they are not quarantining new pets and are not adequately cleaning their habitats. I'm BEYOND outraged. And disgusted... and am itching right now just thinking about it. DO NOT, DO NOT purchase a small animal from this store.

I took my darling poodle-lhasa mix to get a trim. Telling the groomer I take him out in the snow for long hikes so I didn't want his fur cut too short and to keep the curl in it. She asked about his face and I said I wanted fur around it and to trim it. Well... as you can see he was cut so much he looks like a rat. I'm upset and I think he is too! Never again will I take him there. I'm sorry I actually paid for this horrible mess!! The 2nd two pics are how he is SUPPOSED to look!

I took my dog to PetSmart in Stamford CT 288 West Ave yesterday and regretted it tremendously. First off, I received a call at 4:00 PM saying my appointment was at the time, but I had scheduled for 5:30. So I took my bichon frise for her cut. I got there around 4:20 and waited until 10 to 5:00 to be attended. The groomer then asked me how I'd like her cut. I said I would like the cut to be short... What I wasn't expecting was for them to transform my dog into a naked mole rat. Well, about a half hour later they called me to pick her up and I was immediately shocked at what I saw. I think the pictures explain themselves... Who in their right mind would give a bichon frise this kind of cut? I am extremely upset with the so called "professionals" of PetSmart. My dog usually comes home sad after being groomed but now she's just miserable! Please do not take your pet there, I guarantee you will regret it!!

Sad day today. I was just told by Petsmart grooming that they will no longer do Sadie's bath because she can't stand long. I thought they were for all pets. They have lost all my business.

We brought our 3-year-old English bulldog to Petsmart in Hanover MA for grooming. Approximately 30 minutes after leaving him we received a call from the groomer saying our dog Charlie, had sustained a bad cut to his paw and they were transporting him to the animal hospital. Charlie required surgery to repair his paw, has his foot put in a cast, and had to wear a cone that he really did not like. He has to wear a plastic bag on his foot every time he goes out. The groomer apologized and took full responsibility for leaving him unattended. However the store manager has refused to accept responsibility, never apologized, and has refused to pay for any of the vet bills other than the initial visit. Do not ever entrust Petsmart with your dog. You will regret it.

Ordered a pet coat online on 12/29 and was told it would ship within a day or two. Now it is 1/1 and in calling PetSmart they say it won't ship until at least 1/3 because UPS has not picked up. This is poor and if it is so, then Petsmart should find another carrier. Also the Petsmart site says it has "already shipped" which is not true. Very false and misleading. Will likely ship at Chewy.com where you place an order and receive it within days.

Well petsmart was grooming my dog and then we get a call. She is cut. She now has to get stitches. FOR ALL DOG OWNERS DONT GO TO PETSMART. THEY DONT KNOW WHAT THEY ARE DOING!! They will cut your dog and probably still charge you the full price. Please you love your dog don't let them go through the pain. Never go to petsmart.

On December 24, 2015, I received an email from PetSmart advertising their end of season sale and offering an additional 10% off if items purchased were picked up at one of their stores. I placed an order for four dog coats and sweaters. Per PetSmart's verification of item availability, their store in Torrance, CA had all items in stock and I placed the order. Paid with PayPal and received a confirmation email and instructions for order pickup. The next day, PetSmart emails informing my order was cancelled. No explanation was given.

Worker had photo, directions. Hair trimmed around mouth only. Show dog. Sheared off ponytail, did not trim around eyes. I was shocked when I picked her up. Person who did it gone for day, girls who had done her previously tried to cover up.

Was called Friday Dec 18th about my dogs grooming and asked if I wanted to get my dog groomed. I made the appointment. Today Dec 21 11:30 am I dropped my dog off as appointed for that time. I went in picked out the hair trimming size 1-10 and picked size 5, then I asked that they would make sure the groomer would trim his ears as they have to and sometimes forget (basic service $52.95 charge). I was told I should have the nails done which the dog had done the last time he was there 8 weeks ago and told her just basic was needed. Again I was asked about services. I said "just basic".

I bought a gift card for my mother for Christmas in the sum of $100.00. I mailed it to her in Florida and she informed me that they told her it was only for $25. When reviewing my account again, PetSmart deducted $100.00 from my account.

They cut my dog really bad to the point she needed to get her ear glued, so bad they put her on antibiotics and pain meds. Not the first time they cut her but this was beyond means. She has to wear a cone so she won't scratch it and hurt it. So much for wanting her nice and clean and pretty for Christmas, now the poor thing has to wear the horrible cone. If you love your pet, DO NOT TAKE THEM TO PETSMART GROOMING!!!

Thursday 17 of December evening at 7:00pm, I arrived to the store Petsmart in 3164 Dougal Ave in Windsor, ON to buy some fish. The mmagazine agasin is almost empty. Just one customer in the case, three ladies working. After 10 min we choose what kind of fish we want because nobody came to ask if need help. My two kids look around for somebody. Two ladies come and one is intersect for another customer. He arrive 10 min after me and she doesn't care about my son.

I've been taking my dogs to Petsmart for grooming for several years. I started out taking my Cockapoo, usually for mat removal or full body clipping. She came back on several occasions with scissor cuts in her years, on one occasion cut all the way through her ear 1/2 an inch long. She also had razor burn several times. The worst time, and I didn't take her back to Petsmart after this, was when she came back with a broken, flopping toe that no one mentioned. Her toe was normal when she got to the groomers, but as soon as I took her home I noticed her toe was broken and flopping like it was just skin holding it on. It never healed, and flopped forever (the vet later said that there wasn't a way to fix it without amputation, which wasn't required).

I went to PetSmart here in Terre Haute IN, and was approached immediately, which was fine. However, when I told the staff that I was shopping for my new puppy, they proceeded to tell me that I had to buy a coupon book for $20, really? I have to buy a book to save money? As I told them "No Thanks" I continued to shop, had everything I needed (for less than what the book cost). Another associate approached me and told me that my puppy was less than 5 months and was taken from mother so soon. Associate proceeded to tell me that the dog food I had was not good enough for her being so young, and that I need to buy this more expensive brand, and also I needed to buy a pertain type of formula because she still needed it as she was so young.

I went in the Gilbert store today off Val Vista, I asked the cashier, "Where are the Dog Hanukkah Toys?" she said "They pulled them because someone complained about them last year!" That's terrible!!!

I entered the store at 7:05 am on black friday only to find out the advertised purina cat chow was not available... In the store and not online. I contacted corporate office and was issued a customer coupon which expired on Nov 30th. Of course no shipments were expected at the store...

The PetSmart customer care is so unprofessional, inefficient and incapable of handling their clients' needs and calls. Someone might just call with an emergency and they put us on hold for hours only to pick up the phone in every 10 minutes just to say..."one moment please", not even listening to your concern, and the next thing you hear is the on-hold pet smart tune. It is so very annoying, as you could be calling for an emergency and your pet's life could be in danger and they seem to be not bothered for that. If you ask for an explanation they would say that they are busy handling their clients on desk, then why don't they have a person to assist the calls, given the kind of client list they have.

I went to PetSmart to get a hamster... which is one of the animals I had always wanted. I went to look and I did see that he was in pretty good health but then I saw another hamster in the cage. Mind you, they were Syrians which cannot be together because it causes a sickness called wet tail. Later on in Feb. 2015 he died. They suck at caring for their animals. I will still buy from them though, cause then I can help the animals. BOOOOOO!!! PETSMART ** them. Syrian also will fight to the death. Stop PetSmart and Rainbow Exotics.

Very unprofessional and poorly run store. Staff smoking in front of the building, talking slang, very creepy and unprofessional behavior. Bathers and groomers lacking knowledge and care for dogs looks like a low end store. Felt uncomfortable leaving my dogs in their care. Would never recommend this Stamford CT 288 West Ave Stamford CT 06902. Pet Smart clearly looks like a run down store. Clean up your act Pet Smart.

I have been going to PetSmart in Monroeville for many years, taking in my mini poodle for grooming. The grooming started out okay years ago, suddenly my poor little poodle was beginning to get a chopped look, one ear longer than the other, bits of her hair sticking up, her facial hair many times one side longer than the other. I took Chloe in to be groomed this past Saturday, the groomer at once announced how matted she was and she would have to shave her! She was NOT matted! They kept her almost four hours... to shave her??! The groomer announced proudly that she had left her tail 'fluffy', a poodle does not have a fluffy tail, they have a bob at the end. When a groomer by the name of Cynthia groomed Chloe. She was the only one who did her tail beautifully. I paid over $50.00 for this ugly shave. It will take ages to grow in. I will not be going back as clearly they are inept at what they do.

I bought a guinea pig from PetSmart, 24 hours after bringing him home, he wouldn't stop sneezing and was having a hard time breathing. I then called and asked the on duty manager who told me I could return the animal or take him to the vet myself. (After seeing their lack of care for the animal when he was in their care I decided to take him to the vet myself.) When I got to the vet I was informed of how underweight he was. The guinea pig had an upper respiratory infection that had spread and turned to pneumonia. I was given a dietary supplement and antibiotics. The vet continued the exam and noticed he was missing hair. She did a skin scrape and checked for fur mites, that came back negative however not even 4 days later the hair loss continued.

Left my two puppies at the pet hotel in Jackson, MS. Called and preregistered so that I was assured of a space while I was out of the country for 17 days. I was told the morning I was leaving that they did not have a reservation. Non-caring staff that obviously did not listen to instructions or correctly spell my pets names. More interested in laughing and giggling about the fact that the girl registering my pets did not have her ear bud in or turned on. I called the day before I returned to check on my pets and was told they were so happy there. I left word of my arrival time and when I got there, my pets had been given a bath that I was told was due to one of my dogs having an accident so they bathed both. My dogs were still damp, as well as their bedding they said had to be washed also.

I had purchased an item [electronic device] from the store on 8/22/2015 - I had returned the item to the store on 10/4/2015 where I was advised that there a 60 day return policy that I missed it by 2 days? When I asked to speak with a store manager - the young help asked each other with a confused look - who didn't know how to answer the question - and responded with "sorry there's a 60 day return policy that it has an expiration date?" This was not food, this was an item? This was an electronic device! [never opened - still in original packing?].

I am usually at PetSmart once or twice a week for crickets and fish. The last three weeks in a row there was advanced ick in at least three of their fish tanks. The first time I told a worker about it and then left. The next week I was there I found even more fish with ick. So, I questioned them. The one working in the area told me that they were aware and they are under treatment in the back. She explained to me that they are just brought up here at certain times. But that there were still a lot in the back that were being heavily medicated. She told me that they came from the manufacturer this way and they are truly doing everything they can to treat the fish but as far as changing the manufacturer it's not likely and not up to them anyway but corporate. And it has already been three times in the last couple of years that they had to change. I left it at that.

PetSmart advertises that if you enroll in the pet perks top camper program and if your pet is in camp for 10 days or more within a 30 day rolling period, then you will receive one free day of camp. Needless to say I am currently due well over 20 free days. Every time I question these free days via their website, I get an email from customer service saying that they're looking into it and investigating, but nothing is ever done. I don't understand why they keep advertising it if they don't own up to it. Total false advertising! They have terrible customer service via their 800 number. Thank God they have the superb staff at the PetsHotel who truly care about keeping you as a happy customer. This is why I keep going back to the Darien, IL location. Petsmart corporate office, shame on you for misleading customers with your false advertising!

I had made my first appointment with their grooming salon. I did the first spot in the morning hopefully to avoid my dog being in the kennel for too long. I was told to bring proof of vaccination which I had with the dates he received the shots and everything then told, "No that's not good enough."

I have come here 3 other times only to find the professionalism has continued to fail every time! This last time was the worst! They have messed up the cut several times which I had complained & the professional courtesy is never ever displayed! You will find you stand and wait over 8 minutes waiting to be checked in. They don't listen to you when you say "don't pull my dog!" She's so lucky I didn't come over the counter & wrap the leash around her neck & yank her! My baby was a rescue baby & is still traumatized by his young life! I was very mad! This last go round was the last! I have written to corporate & filed a complaint! Don't come here!!! They're the worst!!! I'm taking my babies to Royal Pets from this point on!!!!

I purchased a defective teething toy from PetSmart that they would not take back for a refund. The manager was rude to me and said I should have been watching my dog when a piece broke off and almost choked. I told her I was watching my puppy and saw what happened. The other store manager just agreed with her. After many attempts and emails to talk to the corporate office, I finally got a phone call. He said he would send me a $25.00 coupon for PetSmart but I never received it. They lost a customer that use to go there weekly since I have two puppies. They don't care about their customers or for our pets.

About one year ago we adopted a full size standard poodle we named Lottie Da. She is a sweet and a beautiful copper color. Now many groomers want to groom standard poodles. We found that PetsSmart was happy to have her. We have had her groomed at PetSmart five times in the last year. Her first grooming was very good; a puppy cut that was adorable. The following four hair cuts were disasters. We even went to a different PetSmart but today's haircut is just as bad as the three preceding cuts. Why? I was told by a retired groomer that the puppy cut is one of the easiest cuts to do. Evidently not for PetSmart groomers.

I'm basically venting about the pricing on the website not matching the in-store pricing. I was surprised that they would match the online prices. I guess, from now on, I will have to bring a smart phone to check prices while I shop in-store or print what I need before I shop in the store. My situation involved live fish section of the website. My concern besides having to compare online and offline prices is that Joe Blow, off the street shopping, may pay more than myself. It's not fair to have to chase down your correct price.

I was a regular customer using their day camp very frequently but when it came time to give me my "free" day that they advertise they were "unable" to email the coupons to me, so I made multiple calls to PetPerks customer service and every single person I talked to lied to me. They promised I would get back in touch with me and even promised to send the coupon in the mail. I talked to a so called manager at the Hurst store and she said she would talk to the "store manager" and call me back and she never did. Therefore my dogs and I will never step foot in another PetSmart. Petco is better anyway but the one nearby does not have a day camp. PetSmart is lost in corporate coldness.

I was buying crickets for my Bearded Dragon on October 28th, 2015 from my local PetSmart store (1615 Regent Ave. West, Winnipeg MB, Canada) because the smaller business I support was currently out of crickets. I normally don't buy crickets from this particular PetSmart because 30-40% of them seem to die either by the time I'm home or by that evening. But I was in a pinch so I went. I asked for 40 crickets since I didn't want to buy too many knowing that many of them were going to die anyways. The woman helping me counted out every single cricket. I was so surprised to see them acting so stingy with their crickets. Then she handed me what looked to be half of what I asked for and she left to help another customer.

I took my 2 yorkies to get them groomed. I always went to a man that was wonderful somewhere else but he was on vacation. I never had a problem having them groomed, they are small, 9 lbs and 10 lbs, and they behave. My other groomer never put a belt around their neck or hurt them. When we came to pick them up, they were shaking and when I got them home, my 10-lb yorkie started shooting poop out like crazy. My other one kept coughing like choking. I thought they were just nervous, tried to hold them and make them calm. They started to bite and lick their behinds, they were in such discomfort. They wouldn't eat and started to throw up.

On October 21, 2015, I dropped off my cat and dog at the boarding site (Petsmart, Maple Grove, MN). I left specific instructions on dry food and wet food for both pets. There were two people assisting. One appeared to be new. The other was busy chatting with a guest/not helping at all. I waited for 10 minutes until the person got done chatting. He then input the information on over the counter medicine for my cat. He was so busy being "jokey" - I'm not sure if he got it. Very disappointing and I was nervous about what was in store for my pets. I left canned food and dry food for both pets. When I went to pick them up, I discovered that neither the cat/dog cans had been opened I called and asked why - they apologized for any inconvenience. I called corporate - no call back; I called the local Maple Grove store - the manager was out of the store for two days. If the pets could talk, it would be a different story.

I have been bringing my dog to Petsmart grooming on State Road in Springfield PA for many years. I brought the dog today and had my appointment times confused and showed up late. They're using their grooming services for 8 years, tipping the groomers extremely well and never missing an appointment without a phone call. They refused to take my dog. Not to mention my original appointment was for Tuesday night and Petsmart called to cancel because they had too many dogs' schedule from their online service. When I spoke to the manager about it, she added insult to injury by calling me "hun". Further proof that she didn't give a crap about the situation. I would not recommend this place. Start to build a relationship with a private groomer. The prices are cheaper and the customer service is much better.

The promotion and coupons always get mixed up. I wouldn't go back again. I ordered cat foods online and it showed buy 5 get one free. When I picked up they said this promotion only you are buying it in the store, online not included. I mentioned when I ordered online it said the promotion included online that's why I ordered it. I would not go back again. There are lots of places selling cat foods cheaper and don't trick people.

PetSmart appears to have no concern when it comes to complaints submitted to them, even when those complaints are officially processed by their own Customer Service team. After weeks of trying, and three different request numbers assigned, still not a single response from their management team regarding an incident at a Phoenix-area store. Given the company's top-to-bottom lack of professionalism and disrespect for longtime customers/volunteers, and their apparent disregard for concerns about adoption center animals, I have concluded that they are not worthy of my business. I also recommend that others find a different pet store in which to spend their money; preferably one that treats people and animals with decency.

I have a 4 yr old American Eskimo mix dog. She is hyper and excitable. She has only been to a groomer once. She was an independent groomer and was scared of the dog since she gets upset. I have not tried another groomer until now. I chose Petsmart because it is a big name chain that should employ competent people you trust. I made the appointment online and received a confirmation text to remind me.

This is unbelievable, we took our little hamster there because he was getting a bald spot. They said the standard procedure is to give us our money back so they can pay for whatever cost to have him checked by a Veterinarian, otherwise we would have to pay for the medical consultation. We agreed to received the money back on a gift card from PetSmart in order to have him checked by the vet. The next day we called PetSmart and they said they were running a fungus test on him and they said "we have to give him a full treatment and sell it back to us". After 3 days we called them and they just said "we are so sorry we have bad news. We lost your pet". What kind of unprofessional careless animal store is this??

Sunday October 10th, around 10:30 am. I was in the grooming salon booking a nail trim for my dog. It was busy, it was loud. And I understand that. In the last grooming station on the right hand side, I witnessed a young groomer with short black hair and glasses. Speak to the animal that she was grooming in loud berating tone. "STOP" "QUIT" "REALLY". The dog was anxious and moving about. I saw her shove the dog twice. I also witnessed her grab the dog and pull his hair out. Her action made the animal yelp. The other groomers all turned and looked and chose to do nothing to help the groomer or the pet. I canceled my appointment, left, reported the situation to the store manager, and also to the Manager of Banfield.

I had my animal micro-chipped at PetsMart last year, a year later I received a flyer from HomeAgain. They screwed up the owner's name, and now they are not getting back with me about fixing the issue. PetsMart won't help; they say it's Banfield Animal Hospital's problem. Banfield Animal Hospital says it's HomeAgain's problem. I'm going to have to sue these A-holes over this... They just don't care about animals, or their owners. My only recourse may be to have the chip surgically removed, and never shop at PetsMart again. If you have had your pet microchipped, you should verify that they didn't screw it up, or you may never see your pet again, if your little buddy is lost. Sad PetsMart doesn't care.

Your store located 5883 Poplar Ave, Memphis, Tn. 38119 was out of a type of cat food. I asked an employee to check to see if he had any in stock. He came back and told me it was not in stock and didn't know when it would be in. There was a bulk package containing the type of cat food I was looking for plus 2 other types, which were in stock on the shelves. I asked if I could open the bulk package and removed all of the cans of the type of cat food I was looking for? He refused saying under no circumstances could he open the bulk package unless I would buy all of the cans contained therein. As there were cans of the additional products on the shelf, I asked why he couldn't open the bulk package, removed all of the cans of the product I wanted and put the remaining cans back in stock?

The store in west KENDALL, Florida, stopped honoring competitor coupons. The floor is always dirty from the day before. There is ground in poop in the sidewalk at the front entrance.

I took my dog to PetSmart to get a haircut yesterday at 1:30 at 75 Gunns Rd unit 10. When I picked him up his head and tail haven't been cut. I had asked her when I dropped him off that I wanted him cut a quarter inch from head to toe. She even asked me "even his face?" So when I picked him up she said "this would be better for the winter." I told her "this is not what I asked for." She kept saying this would be better. Not happy. When I went to fill out the survey the code to punch in is faded on the receipt, so I couldn't complete it. It's funny that the receipt is all clear except the survey and to get a coupon. Thank you.

My dog got very sick from a bad batch of Blue Buffalo dog food. There are over a 1000 complaints on the internet. When I approached PetSmart with the complaint and returned the dog food I had previously bought from them I was told that the food would be restocked. I was horrified and asked to speak with a manager. I didn't want any other animals to get sick. The manager told me that unless there was a formal recall of the item they would continue to sell it. Shame on you PetSmart! You claim to care so much about animals and so I am shocked. I will buy my dog food elsewhere, thank you!

I have been taking my dogs here for several yrs. and I have had a few problems. My first grooming was with the Grooming manager and I had to return to have it redone because the cut was so uneven. Then I found a groomer that I liked so I thought I could deal with them. Today I did a walk in service after looking online to see what I wanted. I went in and they said that they couldn't figure out which service I wanted so I explained in detail what the website showed and that it was $20.

La Jolla San Diego - My dog spent one night and did day camp at this location for $50. When I picked him up there was dog poop on reception area and when my dog came out he really smelled. I just paid &90 to wash my dog at different PetSmart and now within a week my dog is smelling like dirty bathroom. People were all nice and friendly. I think manager should be more astute so that place gets cleaned up.

I made an appointment for my Boston Terrier to get the "top dog plus" grooming on Saturday September 19. I dropped her off @ 11:30 and was told it would take about two hours and they would call me when she was ready. After four hours, I went into the grooming salon and asked about her. At first they couldn't find her in the "system" - grooming salon manager went into the back and said they were finishing up with her. I paid the $47.00 and took her home. Took her to the house and then went and ran some errands. That evening I noticed her nails hadn't been done nor had she been bathed.

I purchased 4 fish guppies. Within 2 days all my other fish started dying. I contacted the store. They offered new fish. I asked what the fish had so I could treat the rest of the surviving fish. They said they had no knowledge of any problems with the fish. I went back today to get antibiotics and they told me not to waste my money. I am super upset watching all my fish die.

Been taking my 4 yr old Yorkie since a puppy to get groomed at PetSmart. I've been mostly happy with their service until now. The new groomer did a really bad job - very uneven haircut. I'm so upset. $52 not worth it! Didn't notice until I got home!

Horrible treatment to the dogs! We took our poodle to be groomed to be shaved and he returned with 3 cuts that are now cutting him! When we called to see what we could do about it they said they weren't responsible even though it is obvious that the cuts were done when grooming. We were specific about what we wanted and they did the opposite. When they gave us our dog he was shaved to the skin. THEY SHOULD BE MORE CAREFUL with the dogs because that's their job!

I took my pomeranian to PetSmart in Terre Haute IN to get groomed several times. Every single time I have to explain to them that her previous owners neglected her, leaving her back legs underdeveloped. So she can't stand for long. They always say they will add it to her notes. Never gets done. They usually do ok with her regardless. However, this past time, I explained this AGAIN. I returned to pick her up. The groomer said "I couldn't groom her back legs. I don't know what's wrong with her but she doesn't want to stand up." So yet again, I told her about my dogs problems. She said "well we aren't even supposed to groom dogs who can't stand up anyway." Okay fine but everyone else is always able to groom her and hasn't mentioned that. But they don't have to worry, that was the last time I'll be taking her there. I'm not going to pay full price for my dog to be halfway groomed by a girl with a crappy attitude

I went to buy 4 dwarf African frogs on Sept 5. The girl that help me was so rough trying to net them. My previous experience has been that they are gently caught by hand but she used the net to trap them and I'm sure in doing so injured the frogs. Once she put them in the bag it started to leak so she transferred them to another bag by dumping them all at once and they both hit the counter and each other. I said watch out and the other girl watching her told me she's new here. Well what I ended up bringing home is 2 dead frogs and one that has a limb injury.

I dropped my 5 pound Maltipoo off for grooming. They told me she would be ready in 2 hours. Get a phone call 3 hours later and they tell me she is next door at the vet and needs one stitch. They needed my approval. Needless to say I was furious. The vet on call happened to be her vet. She had to be put under anesthesia and got three stitches, not one. I felt the person who called from the salon was unfeeling, very unfeeling, like it was nothing. So now I have a dog with three stitches in her leg and is half-groomed. Also have to be inconvenienced to go back to have stitches removed.

Took my poor lil dog for a nail trim at this place and I regret every minute of it. I dropped off the dog for literally 5 minutes. I left her there while I went out to pay. All of the sudden, I heard my dog crying and screaming. When I looked over, I saw the groomer talking to her co-workers. I finished paying and ran back inside to get my dog. On the way to the car, my dog was running and shaking. She just wanted to get out of there. When I placed her on her bed in my car, I saw blood all over it. I was in shock. I went back in, spoke with the manager and she said that the person who took care of my dog had just started.

We took our dog in to be groomed. We had a 12:45 appointment and wasn't finished until 5:45. They kept stopping to do other dog's nails. They didn't even have an appointment but they did them. My mom said something about it and they said it was store policy that they have to do walk-ins first. We don't think that is a good policy, should be the other way around. They should have more people working if that is their policy. There was only two workers there when we were there.

My mother and I have been taking our Yorkie to this PetSmart for grooming for about four years now. Normally, Rainbow or Erica takes very great care of my dog. They are sweet and accommodating which is what kept us coming back. But, last Sunday will be the last time PetSmart gets our business by us and our dog. We were about a few minutes late to the appointment, and apologized to the groomers. However, two new girls, Brenda and another lady, begun to scold my mother in front of me like a child. She was very disrespect, got smart and told me that she was not seeing my dog. Her words were, "We've dealt with you before and you and your dog do not belong here!" in front of other customers. My fourteen year old brother videotaped her rant. I told her that we don't have time for this and immediately sought out a higher up.

They have item in stock on the website, so I order online and then the item is not really in store. They took my money from my gift card and tell me to wait 2-3 business day then the money will be refunded... I look now and the item is still available in stock. One star is still too much!!! Now tell my cat to wait with piss 2-3 business days....

Today August 23 my dog got hit by a car But was still alive. It happened right in front of the store. So it was 6:05. Of course I'm screaming and crying. But I went and asked a man who work at PetSmart to help me. He told me "We close at 6. We can no longer help you today." My puppy of 12 weeks was dying. He told me no. I had to sit there and hold my dog while she was gasping for air. The man just kept refusing to help me. Me being only 16 years old and having my dog dying in my arms and this man will not help me is horrible. PetSmart is the worst company ever. I will NEVER shop there again. Just because you closed 5 minutes ago, doesn't mean you can't help.

Beware of the groomers at the Bell Road Petsmart in Glendale Arizona. I took my mini Aussie to get her groomed and two hours later I returned to find a lame, injured dog. No explanation from groomer Kayie, other than she said my dog was hard to handle and mean. The dog is only barely a year old. Aussies are not known for having a bad temperament. I had to take my dog to an emergency vet center since it was a Sunday and it cost me several hundred dollars to find out the dog had a strained left shoulder. I contacted both the manager of this store and corporate office, and one month later nothing. I plan to never use Petsmart again.

Horrible customer service. Employees do not care about the pets in their store and do not even try to come to solutions when problems arise. My puppy spent the day at Doggy Day Camp yesterday. We've had good experiences with PetSmart before, even having our puppy stay two days with the hotel a few weeks ago. After his first stay, we heard great things about his stay and we were very happy with his experience there. However, as we went to pick him up last night, we were informed that he was no longer welcome at puppy day camp because he wouldn't go in his kennel.

Had our pomeranian groomed. They did a horrible job. He has scattered bald spots. It's been a month now and the spots they shaved bald are not growing. They did give me my money back but they keep trying to get me to bring him back. They say their staff has extensive training. I don't see how this is possible.

I went to PetSmart in Holland Sylvania, Ohio to buy a guinea pig in February 2015. When I got him he was very scared and acted as if he has never been around humans. It is now August of 2015 and I try to socialize with him daily but he still acts scared but is getting much better. Guinea pigs absolutely love attention and PetSmart gives them none. I'm very disappointed and will not buy another small animal from them again. As of today my guinea pig love to show off and poses for the camera. He is absolutely terrified of males though and I'm starting to question why.

I gave my 70 pound german shepherd female Sentry pro yesterday. A couple hours later she was chewing her tail and would not get up and walk. She almost seemed like she was paralyzed now. I put it on her for a preventive. In Michigan we've had fleas and more ticks this year cause of all the rain we've had. Mind you I've been a dog groomer for over 25 years so I'm a little embarrassed that I tried this product. I gave my dog a bath 3 times last night with dawn and gave her Benadryl last night as well. That's when I read all the reviews that other people's dogs had similar or the same side effects as my dog. She slept with me and all night she was very agitated. The only thing that made her feel better was me rubbing her neck. Which is not her normal behavior cause she normally gets hot on the bed and will jump off. Then this morning I had to pick her up off the bed.

I took my cocker spaniel to get groomed today and I was specific about what I wanted. I wanted his long hair trimmed but still look like a cocker with long hair. When I picked him up they SHAVED him to his skin!! He looks awful! We had to buy him a shirt to hide the horrible haircut he received.

The employees are very stuck up and rude. My boyfriend and I were going to adopt a cat and we had chosen one that sheds a ton. We asked if we could look at one with shorter hair and the employee told us if we had any problems that she isn't comfortable letting us adopt. Isn't comfortable???!!? We hadn't even told her what was wrong yet!!! After that my boyfriend and I talked for a minute and I assume she told the other employees about her "problem with us" because they completely ignored us and basically refused to help us. This was the PetSmart in St. Cloud, MN. We will not be going back to any PetSmarts after this.

My sister took my sister to PetSmart in Apex to get groomed. The appointment was at 7 so she got there early. When she arrived they said they messed up the schedule. My dog returned with cuts on her ear and chest, and probably other areas I haven't seen. I'm never taking my dog there again and I don't recommend it at all.

A woman by the name of Amber was extremely rude at the PetSmart located on Reisterstown Road in Baltimore County, Maryland. I would not recommend anyone to go to that location. I had a carton full of food for my dog and put everything back after essentially being insulted by this employer. It was clear this woman did not care about how she treated or spoke to customers. I asked this woman for assistance with a particular dog food and her response was "look it up" and "figure it out." I asked another questions about the food. She said, "I don't know, read it and find out." Both times she was very impertinent and disrespectful.

LaVista Road, Tucker - Took my 17 month dog to the groomers and now he is acting very strange. On examining him I noticed some redness around his balls as if he was shaved too close. He is now constantly biting his paw, shaking his hind feet when he is laying down, acting very scared and whining loudly. He runs under the bed and hides. I know that something happened to him.

Both of these PetSmart are not kept clean and the smell inside is awful. The store in Rocky Mount has a smell that makes my stomach hurt. The entire place needs top to bottom cleaning. The store in Virginia, Potomac Yards Alexandria is just as bad. The managers there do not take to complaints well. The manager saw me the other day and had very little to say. Over the years my dog got a terrible case of fleas costing us into the hundreds (cleaning rugs, exterminators, huge vet bills, family flea bits/doctors, medications); we took our dog there for grooming about three months ago and there again fleas. This place needs a complete overhaul. It stinks and is infested with fleas.

08/09/2015 Took my two small poodles for haircuts. Arrived at my appointment at 8:00 am. I was their first customer and this was my dogs' second time being groomed by what I believed to be professionals. I was told they would call between 3 and 4 hours. I went back to the store at 12:30 they still weren't finished so I watched through the window which they weren't aware of. What I saw was the groomer trying to make my dog stand by pulling on his lower jaw. When that didn't work she took the harness and lifted him higher and still continued to pull on what little hair he had. These dogs are both under 10 lbs. I could see he was shaking. She became frustrated and took him into the back room where I couldn't see at this point so I went into the grooming room. She came out with another dog and preceded to work on him, That's when they noticed I was there to pick them up so another groomer brought them out and something was said.

I will NEVER shop at PetSmart again!!! You choose employees with anger management issues! I was told by an employee a couple of weeks ago to check the cat litter before purchasing as there has been dirty cat litter from your brand of litter. Today I was told by another never open a bag again! In front of other customers! How humiliating!!!!!!! So, I will spread the word as I am also in sales and make sure they also switch stores! Your pricing has also gone up and you have now lost another customer! Maybe this is why your stores only have a 1 star rating!

Look, my dog isn't injured or killed like multiple other people out there dealing with PetSmart, so I should be thankful. But my Yorkshire Terrier was completely shaved! I have been meticulously taking care of his coat for years and it was almost touching the ground. I don't know what part they didn't understand about, "trim him up just like always" but apparently they heard, "Shave all his hair off so I can see his skin." I AM FURIOUS!!! And, to top it off, the groomer had the audacity to say we told her to do it!! Seriously! DON'T USE PETSMART TO HAVE YOUR DOG GROOMED! Unbelievable!!!

On July 30th, 2015 I took my 4 month old Leonberger puppy for a nail trim at PetSmart Bluffton, SC. I was very specific that he was not easy to clip nails, that he was large but still a puppy and fragile. The groomers assured me he would be properly assisted. I left him there for 10 mins while I did some shopping for other pet needs and I went to pay for the nail clip. When my dog was ready to be picked up I asked how he did. I was told, "He didn't do good. HE WAS ALL OVER THE PLACE. IT TOOK TWO OF US TO HOLD HIM DOWN." I took my dog and left. Walking to the car he was slow and seemed tired and I placed him in the car. When I took him home, he had trouble climbing the stairs and was limping a bit. I thought his paws are just sore from the clipping. He slept for an hour when he woke up his limp was worse.

We purchased a leather leash for our new dog from the PetSmart in Clackamas, Oregon in early June of 2015. We ended up using the leather leash very lightly, maybe a dozen times, because we found the retractable leash, also bought from the same store at the same time as the retractable leash, be more convenient. Also, the retractable was better for my wife because our dog, a Pitbull Mix, is very strong and the flexibility in the retractable allows for more give when he suddenly lunged at squirrels and birds. Ironically, the retractable leash we bought broke within the first few weeks, and we were able to return it for store credit towards a bigger sturdier retractable leash.

Horrible grooming and customer service. Or rather, no real service at all, and rude grooming manager. Bad living conditions for the animals there, too. Grooming's manager is so rude and she doesn't have any experience about grooming and she just wanted to shave all kinds of dog. My dog is a (shih tzu) and I asked them for good grooming but they told me we can just shave and if you want for brushing you need do yourself. They cut his foot and made him silly dog and she told me, "If you are not satisfy you can go another place!!!" They do not care me at all because they are busy and they do not want take a time. I never come back there.

My pet was recently lodged at PetSmart Hotel in Bethesda, Maryland for an extended stay. Upon my return, I discovered my pet had not been permitted to relieve itself for over a day; my pet had lost significant weight, etc. I will never return to this place of horror.

This is what PetSmart Willoughby OH did to my dog today. And it took 4 hours for them to do this. They actually sent her home like this. I am so angry. They did not try to make it right.

I have recently moved to California from Oklahoma, leaving my dog behind with my family until I could come back for her. I was unaware that my family took her to PetSmart for vet assistance, she went in for a procedure that involved using anesthesia, and not only did they give her the anesthesia, they failed to check her with precision, which later on resulted in death. I lost my family dog, my baby of 7 years. Because of the lack of knowing how to properly do their JOB. Of course I feel spiteful and angry, I want justice for my family, my friend, my dog. And that's what she was to me. Believe that this fight isn't over, I will fight for her.

We have a ten year old dog and have been taking her for grooming at PetSmart most of her life. We always purchase the Top Dog Package and always were told this included anal gland emptying and tooth brushing. After each visit we were told our dog did well and her teeth looked good. No issues were noted. There have been 3 or 4 groomers we were very pleased with but they each left the company. The last two times we had the same groomer who was recommended by the salon. The first experience was ok.

I took my girls to be groomed on a Friday simply because they needed a weekend appointment. Found out later this was to incur an additional cost. When checking in I was asked for any info. I reminded them, as this was not our first visit, that one of my girls snaps & will try to bite. No comment from Ashley. An hour later I was called again by Ashley, to come pick up my dog they would not groom her. I went to pick up my girls. They had bathed the other one only. I would not make 4 trips to the store so I asked for both since I was called to come. They promptly made out a BILL for weekend rates, bath, anal glands, ear cleaning for $26.99. The only thing they did was a bath!!! Upon calling another store I found this out. There is no price for a bath only. In my opinion good customer service was not practiced by anyone in the grooming salon or store. I was given a hard time by all.

Beware of PetSmart Wilmington NC new center. Dr. dropped my dog off at PetSmart groomers on July 9th 2015. Got a phone call in 20 min that he had a serious injury. No one could explain what had happened how my dog nearly got his leg cut off. On July 13th I received a phone call from the general manager. He explained they had an extremely sharp broken piece in the tub. I asked to see pictures of the broken object. They said I was not allowed to. My baby dog was in so much pain, no exercise for 10 days.

The associate at the front desk at the Petsmart at Alliance Center Ft Worth was very rude. I went in to get my dog's nails trimmed and the very first thing that came out of her mouth was "Are you the lady that called?" I replied no that I needed to get my dog's nails trimmed. She asked for my phone number then informed me that his records were not current. I responded that I had taken them in several times previously. She then went on to ask me "well did you get them done here?" I stated "no at the vet's office." I then asked "could I just get his nails trimmed?" and she stated NO!

When calling to ask a simple question regarding the establishment, I was met with a very stingy man named AJ. Upon asking my question, AJ insulted my intelligence and made a joke in poor taste on my behalf. Lesson learned: keep your questions to yourself if you don't wish to be attacked by employees. PetSmart since has lost my patronage.

I took my 2 dogs to the PetSmart in Northville, MI on Haggerty Rd. I made an appointment a week before. When I got there the place was packed, but they told me I could pick them up around 12:30. I dropped off at 10 am. Two baths and nails is all we needed. When I arrived at 12:30 they said they are not done yet, it would be around 2 pm. I asked them if they have even been worked on yet and they said yes, just baths and they are drying the nails. When I came back at 2 pm they were super stressed, dehydrated and damp. They had sat in a cage all day and just got bathed and barely nails cut right before I got there at 2 pm. Also, no one took them out to go to the bathroom all day. When I called the manager she said she was sorry and wanted to call me back after she talked to the groomers. She NEVER called back!!! Groomers at pet stores are the worst... be warned.

Recently at a petsmart I observed two really big things that stand out as massive red flags. Number one, they had bearded dragons in a small cage less than 10 gallons big with 6; 4-5 inches long lizard in there and they were all piled in one corner mouths gaping open panting. It was over 100 degrees in there enclosure. I told the employee in the area who said "no I didn't know it was that hot" and then proceeded to do absolutely nothing about it. They also had NO WATER. That insane.

We had recently adopted/re-homed a 7 1/2 yr old Cavachon. We were told she had anxiety issues, specifically if she was crated. So when I made the grooming appt. I asked if they could accommodate her being groomed without being confined. They said they would but there would be an additional $11 charge (bringing the total for a bath & groom up to $51). I wasn't especially happy with that but didn't feel like I had a choice to avoid trauma to the dog & a (possibly) annoying situation for the staff (if she barked & carried on). When we returned to pick her up she was tethered off in the corner of the open salon area, sitting out of the way & quietly.

Went to grooming department in the Old Troy Pike store. I was there about 30 minutes to clip my dogs nails which didn't get done. First it was full (5 people grooming pets), I was the only customer in reception waiting to be signed in. They sent for someone, she looked me up and then requested rabies records for both dogs. Told them I have groomed them before in Centerville Store and also they assisted Day Camp at Weedfire, records should be on file. Then 2 other customers came in and since it was a very small waiting area dogs started getting a bit aggravated.

I will never even walk in to a PetSmart again after my experience there. I took my morkie dog to get him groomed at Abbotsford be location, dropped him off they told us when to come back to pick him up. When we arrived back to get him they said he'd be another hour. So we waited there not knowing why it's taking so long, (I now know it's so their vet could look at him) pick up my dog. I then pay for the grooming and am told nothing.

Inverness Store Hwy 280 groomers were rude from the beginning. When we arrived there, at least 5 groomers standing around. Said due to us being late, they would have a hard time finishing the dogs. We arrived at 3:20 they closed at 6:30. Told us we needed to be back on time. Wasted at least 10 minutes on a lecture. Within 10 minutes of leaving the store, we got 3 phone calls with problems. One of the dogs was cut while being groomed. End result, we picked up dogs without them finishing the dogs.

I recently purchased a PetSafe underground fence system from my local PetSmart. My old system was acting up and I was afraid the transmitter was no longer functioning. I had a difficult time finding an employee and when I did he was rude and not helpful. Finally purchased the system. When I got to the car the bag was ripped and there was no receipt to be found. I checked the parking lot and couldn't find the receipt. I decided since I purchased the product with "plastic" I shouldn't have a problem returning the product if I needed to. I tried plugging the system in and was still having issues. Ended up rewiring the entire fence and plugging in my old transmitter and it was now working.

I took a healthy older dog into PetSmart in Selma, TX and was returned a dog bleeding from his rear end and his rectum fully prolapsed within 24-36 hours. My vet gave me the choice of putting him down or neutering him. I went with the latter, which cost over $400... so far. So now my dog has two significant injuries to overcome. PetSmart management is refusing to pay the bills claiming a pre-existing condition.

My 8 year old golden retriever was attacked by a young German shepherd in the PetSmart grooming salon while waiting in line to check in. He did nothing to provoke an attack and did not fight back. He had to have two staples to close the bleeding gap in his muzzle. The waiting area is small, and crowded because there were several dogs waiting. PetSmart's reaction: "We are only a third party. We have no responsibility. It is between you and the other dog's owner." They should check their "duty to an invitee." My dog wasn't safe there, and I will never be back. I am writing this to warn other dog owners.

We made an appointment at Pet Smart because our regular groomer was on vacation. My husband dropped off our Irish setter and was asked would he like her hair cut to 1/2 inch "all over" and he said "no but an inch would be fine". We've had her groomed many times and according to breed standards as outlined in the book for groomers, she has had her haircut down to an inch and a half BUT never have the groomer's shaved off her side, leg and tail feathers. They were always trimmed but never shaved off completely with a poof at the end of her tail. PetSmart claims because we didn't tell them to scissor trim her feathers, that we have made the error.

My 30 lbs dog allegedly fell off the second level kennel at the grooming salon. They rushed him to the veterinary in the store which is Banfield. I trusted the vet's judgement and recommendations, but if I didn't take him to my vet for a second opinion, my dog would have died. It seems as though that was the goal for PetSmart, and that is disgusting! They admit it was their fault, however. They are going to cover the charges for the MRI that he is getting as well as his hospitalization. He might need surgery but they cannot assume full responsibility for it until their corporate vets take a look at my doctor's notes. My first priority is for my dog to surpass this to live a long, happy life. But I feel I have a case against PetSmart in general. Has anyone gone through this or have any kind of advice?

I called the main line to book for my dog for a short weekend stay. Everything sounded ok and I opted to get a few "extras" like nail grinding, and individual time for play and one on one. I got to the hotel and it was downhill from there. Wrong time, no vaccine info from vet, as promised, wrong phone # etc... I had to go home and get personal file on dog. Big inconvenience on my part. Said they'd resolve... Picked my dog up and charged full price without offering a discount for their screw up. NEVER, NEVER again will I take him there. He came out and was stressed and anxious barking and jumping. He minds my commands but I couldn't calm him down till I let the poor thing run in local dog park. This placed sucked.

I took my two dogs to be groomed at PetSmart at Mayfaire. I gave myself a 45 minute window to fill out paperwork. The two workers could not get the computer to accept any information. So they called the manager after 20 minutes. She then attempted to do it again. Another 10 minutes of my time. I asked if they had a backup plan for when their computers went down and they all looked blank. I said, "I will be glad to sign a paper that my dogs are healthy and I have left them for grooming and then I will fill out the computer paperwork on my return".

I made an appointment to have my dog groomed for 9 am on a weekday. Appointments are blocked every hour so I assumed my appointment would take about an hour and settled down to work. When I was told to pick my dog up four and half hours later, I was incredulous. Doesn't 'appointment' mean a mutually agreed time to perform a service? I was told there were several other dogs in line before mine (at 9 am!) and they would get to him when you got to him. This begs the question what they were doing the previous two hours with the dogs with earlier appointments. Look - either honor the appointment time or tell me when I book the appointment that it may take up to 5 hours to complete. Either way, I am not coming back.

Purchased fish from PetSmart, on the back of the receipt sell the fish back to them. However when I went to sell it back they said that they do not take fish back but you can donate them to them. How can they sell a fish to you and resell the fish? It seems to me that make it a double profit.

Doors opened at 10 am on Sunday morning 04/12/15. I was the first customer in. I turned down an aisle and fell forward onto my knees, elbows and wrists. I twisted my back/neck. Got up and was confused, looked back to see what I had slipped on. There was a bunch of water on the floor and a janitor on the next aisle with a bucket of water. I immediately went and told the cashier at the front. She said normally they are done by now. She would go check it out. I went to work the next day, left early because my back hurt so bad and I could not sit, went back to store and filed incident report. Next day went to urgent care and they took me off work for the week.

I'm embarrassed to say this is the second time the grooming service has butchered my dog. This time I'm not filing a complaint because all they do is comp your next grooming. I won't be returning. I made it clear to them that they need an experienced groomer for him because he is very old and I did not want him stressed out. After 4 hours not hearing from them I went back to the store and they were still working on him! I had to wait another half hour. Four and a half hours to trim my miniature schnauzer. That is not only ridiculous but stressful to my dog. The groomer turned out to be a teenage trainee. She just cut all his hair off saying it was a little matted which apparently means they are too lazy to properly comb him out - again ridiculous considering the $40 to $60 cost for grooming (plus expected tip).

In April my mom bought my 5 yr old son fish for his birthday. They were all on sale and healthy looking... Now I have had fish tanks all my life and have never had a problem with what I'm about to tell you... When we got the fish home and in the tank they were all swimming around happy. Then a couple of days later one of his Mollies starts to act funny and that night it died. Ok you wouldn't think it a big deal so we went and PetSmart replaced it but then more fish when we got home were dead and we replaced those... I even had the ph tested and it was good....

We gave this dewormer to our Dachshunds. Sentry worm x plus, a couple days ago. The next day we came in the house and found our little Sophie dead. She had lost everything in her body. We thought she had a stroke. But now our other little doxie girl is very ill and my partner is taking her to the animal Hosp in South Austin. I think she is dying. This stuff is toxic.... Now I read where other dogs have died or are very ill and cost hundreds of dollars in medical bills. Help I don't even have enough to cover the one on the way to the hosp bills. They are our babies.... What can I do... Help.

I call to set up appointment to have my 3 pound Yorkie groom. I had an appointment schedule at 11:00am on June 13 on the phone. She said they need a copy of her rabies shot. When I got to PetSmart I inform them that she had a disk issue to be careful with her back end but she is ok. I put her on the floor and she was walking and trying to get back in my arms. They were putting a lead leash on her and I stated that she will not walk on a leash. At that time they refuse to groom her because she would not walk on a lead leash. There are a lot of dogs that will not walk on a lead leash and that should not stop them from grooming a petite dog. It took me 45 minutes to get to PetSmart just to be turn down. I requested to speak to the manager of the store and she said she was a manager so I got nowhere with her. I even offer to have the vet to look at her and they would not agree to that either.

I have been buying the small chicken wrapped dental chew sticks. Suddenly they are unavailable at all Tucson stores. I decided to order them online. I call the main number and am told "If not available in your store you cannot order them." No answer to when they are available and how stupid can't order on line. I don't understand.

I took my dog, into petsmart to get groom. They in turn called me back to pick him up, because they said he was being aggressive because of other dogs being there so I had to pick him up with half of his hair cut on one side. I have never been this pissed off in my life, so I had to find another pet salon that would take. The new salon had no problem with him and they had other pets there. Petsmart you did me a favor, thanks to you I found a new salon for my dog.

I spend A LOT of money at the Medford, Oregon PetSmart and am in the store almost every week. I needed to leave a message for the dog trainer to reschedule our class due to medical emergency. The store manager was rude and unprofessional. Also, the dog trainer never received my message. I will not deal with her again.

It doesn't take more than 2X for me to learn that taking your dog to PetSmart in Mount Olive, NJ, ITC Shopping Center, is a huge waste of time & money. Have a cockapoo, around 12 pounds, asked for shampoo, cut, nails and ears & the fee would be 80 plus tax. They missed a lot of places while trimming & I had to re-trim around her eyes. Was still scratching her ears then I saw her ears were not done. I pulled out much from there! And after their 'special spray ' wore off, she smelled as if I had not taken her! So I paid 80 dollars pretty much to have my dog shaved down and took five hours to get her back. Never again!

The first time I brought my shih tzu (Yogi) puppy to PetSmart was for a grooming (haircut, shampoo, nail clipped, etc.). Everything was perfect. She looked so cute. I bought her back a second time for the same grooming. I came back 3 hours later to pick her up. She looked the same as before I dropped her off. They said they only could cut her back, not her face. A shih tzu face is one of the important things that need to be cut and trimmed. This is because a different person cut her, not the same person that did it the first time. I still had to pay full price for a service I did not receive. I might have waited 6 months before I took her to PetSmart again.

I went with my sister to Petsmart to get two fancy goldfish. She comes home and puts them in her tank. Two days later two out of the four fish have anchor worm, one of the new ones and one that she has had for four months so I quarantine the fish and hope for the best. Then I go to the website and not receive any help so I go to fish parasite website. It said to carefully remove the anchor worms with tweezers and put them back into their own separate quarantine tanks. After twelve hours the two others have gotten the worms. Then a day later all of the fish die so I recommend not shopping there. My sister only shops there because it is less expensive than the better store Petco or pet supermarket.

I adopted my dog Benji from a rescue at PetSmart-have taken him in for grooming for 2 years with no problems and great people at the grooming salon and in the store. This past week I took him in-had scheduled appointment online and requested a groomer that I was sure had groomed him before. They always tell me how good he is and they enjoy working on him.

I dropped my 4yo Maltese Dog to get groomed at PetSmart Store #1487 at 2:30pm for a 3:00pm appointment. At 4:23 I received a call from Manager saying there had been an incident. The groomer clipped him on his back and they had taken him to Banfield Hospital #1487 right next door. She said they put glue on the injury because it was a superficial laceration. When I got there she changed the story and said that they put 3 staples in to keep the wound closed. And the injury was not on his back but on his stifle or knee. Why would staples be required if it was just superficial? I called the police to have a report made. Emailed PetSmart Corp and never heard back.