PetSmart Reviews

Well, this time, I was smart enough to avoid the first lady I had and went to another one, but she was even ruder. She snapped back and pretended to be a know it all, and wouldn't let me get my fish!!! I was very disappointed, but she only hurt her own reputation and the stores sales. Because of these two incidents in one trip, I have decided to only shop at a different Petsmart, and if this kind of attitude persists in the stores, Petsmart will lose my business altogether. So, in the long run, don't go to this Petsmart in Lancaster, PA. Go to That Fish Place or a different Petsmart.

Well that still was not enough she had to call the manager and I don't think he even knew. I was very upset about this and this has happened before in this store with me. I told them to just keep the bedding and I would go somewhere else. This was impossible. If a sign is put up with a sale you should be able to purchase it. I will never visit this store again. I don't want a call back either I just think they need better management or better communication about the sales... No one should have to be as upset as I was just trying to get an item that was suppose to be on sale.

Today I went to Petsmart and as usual I was handed my receipt and did not hear anything. I kept my mouth shut. There was silence. As I was leaving, the cashier said, "Have a good one." I completely ignored her and will continue to do so because since Petsmart has not addressed the problem, then I shop there and do not say a word... I want the cashier to feel as uncomfortable as I feel every time I go there. One last thing. Do not trust Banfield Hospital in Petsmart. They did not cure my cat. I had to spend more money by going back to my regular vet which is far away but worth the drive because my cat was cured. Banfield also insulted me after I complained. The doctor belittled me. Go to a vet you trust. When I see pets going there, my heart sinks.

Josh stated that he would call me within 24-48 hours after contacting the Corporate Office to retrieve a receipt for the items. I left the items in Josh’s possession so that he could further research the items for the receipt. Tuesday (July 1, 2014) - After 72 hours I did not receive a call from Josh nor Mandy, so I called the store on Tuesday (July 1, 2014-3 days later). I was told that Josh and Mandy were unavailable to speak with me, and I left a message requesting a returned phone call.

Sunday (July 6, 2014) - I visited the Federal Way, WA Petsmart to check on the status of my return. I spoke with Josh and informed him that I contacted the Corporate Office via email through your website and filed a complaint regarding this matter. I also recognized the No Hassle Return Policy stated on the website which I informed Josh of, which he completely ignored as I stated this information. He proceeded to tell me that my items had been placed in the possession of the Loss Preventions Department for research. I then inquired of why my items were being researched by Loss Prevention. Josh stated that there was such an array of items and an assortment. I informed him that my fiance’s mother purchased these items as any other dog lover would and due to the loss of my child, my puppy was considered as her grandchild. At this point I became frustrated with the matter and asked that Josh return my items to me. Luckily, I had taken a picture of the items (because I sent the pictures to my family back home so that they could also celebrate the coming of the new addition to the family).

After comparing my picture to the items that Josh handed me, I noticed that about 7-10 of the items were missing. He stated that some of the items had been placed back on the shelf. I asked why this was done and he stated that he was uncertain and that perhaps some of the new employees had placed the items back on the shelf. At this point, Josh had implied a false accusation of theft and has in turn committed a crime of theft from the customer, by returning my items to the sales floor. Josh made another accusation that implied that African Americans do not purchase an array of items for their pets by stating that it is hard to believe that you would purchase this many items for your pet. I then blatantly asked him if he stated this because I was Black? I informed him once again that these items were gifts. He made a gesture as if he was uncertain of what he just said and stated “Well no.”

I was clearly treated unfairly due to the color of my skin and labeled as a thief. The staff of the Federal Way, WA Petsmart obviously have an issue with race, which I have noticed that there are NO minority staff members at this location. I have visited this location on numerous occasions to take my puppy to the Banfield Hospital and to purchase her food and various other pet items. I will NO LONGER shop at Petsmart due to this horrific experience from a simple return and will ensure that my family and

Next day we went to see the doctor. She said they will take care of Whimpy by re-gluing her nails. That made us feel a little better. After they were finished, the doctor called me and said to take Whimpy with us right away. It was not even 24 hours. We were still looking for an apartment. I told them if they could keep her in the PetSmart Hotel, we will pay but they refused. So we told them we will come by 6.30pm to pick her up. Once we reached I spoke to Banfield associate and learned that my Whimpy was kept in her air carrier for the whole day without water and food. They did not even let her out to do her business. The blanket was all spoilt as she peed on it. No politeness or care shown towards my Cat. Very Dissatisfied with their service. Please advise.

Long behold, get there and they only have me for a bath appt. and vaccination info not documented. Thank God I had my papers in my car still. I'm told that again they are booked etc etc. The groomer new, that was not good, what happen. She ask every other groomer could they fit in my little Pom for a cut. Everyone said they couldn't, she tried. She ask would I like to speak with a manager. A manager comes out seeming very disgusted early this morning, I'm inconvenience her. Does not greet anything, just what's my name, dogs name and if I have rabies form. All provided. As providing info she is providing such a ill mannered attitude. So I ask her is she ok she says nothing. I advise her was not my error and seems as she is annoyed of the whole situation. She ignored me and goes into what kind of cut I like for my dog. Advised her this is my 1st time ever to get a dog groomed so I advise the norm for a Pom. She says well we do what is ask and we go with that. I say, well help me here from her experience she tells me again well she does not recommend it. REALLY ... Or you just avoiding a grooming regardless.

I ask her that this is my 1st experience and it so far not a good one. She says well I can give him a shape nails, ears etc. I say ok but not complete shave. Again attitude, then I express this is not a way to provide service, speak, treat a customer such way. She says I quote "well you do have to leave him here" need I say more. As I sit here @ 12:50 my Pom is not finished yet. Appt was at 10am and I was there 15 min earlier. And yet I still wait. I checked and was told will be between 1:15 and 2 pm but they will call me. I am very displeased. I spoke with a manager there and expressed the chain of events that took place. She say that she will speak with the individual to correct it but not right now. I feel that I was not provided a apology for the mishap or the rudeness. That should have been done. And yet to no avail. WORST EXPERIENCE IN MY LIFE!!! Never again!!!

VETS ARE GREAT, all went well with my other pooch. My poor Pom is barking away after being in this situation going on 3 hours. I really hope this gets to the owner of Petsmart. I feel there were no consequences. There wasn't even a apology.

Now, do I think they care about my complaint? No, I don't. I doubt this will matter. But in my profession, I do get around, and word of mouth is a powerful thing. So perhaps they need to begin caring. I have found a wonderful groomer, one who cares for rescues and for handicapped animals. If anyone reads these reviews, I sincerely hope you will look further before taking your animal to these people. Jamie showed no emotion, clearly did not care at all. As a result, I will no longer even shop at PetSmart. I will go elsewhere. And I have more than one rescue. I don't think they will care, but I sincerely hope they read this. I sincerely hope they do care and they will follow up. We take our animals to these people in good faith. It matters to us that they are treated with respect. I also intend to make a complaint in person. I really am hopeful of some kind of customer service. I also use the vet service there. Until I receive some kind of apology, I'm no longer using them. I hesitate to use any service that is provided by PetSmart until there is some kind of resolution.

By this time my gut was telling me that this didn't feel right. Then she ran her hands through Sophie's hair feeling for mats and knots in her hair. She went to the register, basically expressionless, and asked me what kind of grooming I wanted. I told her the same as last time, oatmeal bath, nails ground and hair on her feet shaved and the sanie shave, but she didn't have to brush her teeth because I do that myself and asked her how much that would be. She first said $21 for the basic but because she's matted it'll be more. My dog wasn't matted and I told her my dog wasn't matted. Then she said that she had mats behind her ears. So I felt of my dog and other than one little knot behind her left ear she wasn't matted and then I started to get irritated.

Then the groomer chimed in and asked if I wanted her shaved. I told her NO! Shelties are not suppose to be shaved! All I want is the hair on her feet trimmed like before. Then the groomer said that if she's matted she'll have to shave her. WHAT?? She's not matted. Then the lady checking us in said "she's not that bad". So by this time I was really getting irritated and asked how much the grooming would be today. She told me that today it would be $66. I told her never mind and left. This is the first bad experience I've had with PetSmart grooming. I have always supported PetSmart - having volunteered with my local humane society, but I will not support the PetSmart in Longview, Texas. They lost a long-time customer today due to the unprofessionalism in the grooming center.

We also took the 12 week puppy Shih Tzu with her today for a puppy cut. Now the puppy is biting my alpha dog, who no longer has any protection, during their play bites. And She is so mad at me because she counts on me to protect and care for her and I put her in a horrible position. I think it's moronic of PetSmart to go against owners' requests and claim she was matted... As a Shih Tzu owner, I can swear she was not matted. They just did what they wanted to. My concern is for my pet, who again is miserable, embarrassed, humiliated and in clear disadvantage in the hierarchy in the household. It was cruel of PetSmart to harm her, especially since I requested they not harm her. It was sadistic, I walked out.

When I expressed my displeasure and concern for my dog being upset, I was then told in future I should call ahead and request an express appt. so my dog would be taken immediately at the appt. time. That is what I did yesterday 6/2/14 @ a 3:00 appt. Before they took Maggie they asked what she was there for - my reply was a bath with shampoo for dry skin and her nails ground. This is exactly what I had done on the previous appts when I had her bathed. They gave me the slip with no prices to take to cashier. When cashier rang up it came to almost $60. When I questioned the amount the cashier told me to go back to salon and get itemized bill or have this bill corrected if it was an error.

Groomer named ** was mad. She said I asked for nail grinding pkg which included teeth brush and special shampoo. Not true. All I asked for was the usual nail grinding after a shampoo. I said she had dry skin so the groomer said she would give her oatmeal shampoo. She did not say the oatmeal shampoo changed the nail grinding to a nail grinding pkg. of $21 instead of the usual $9. She told me she had explained all this to me the last time I was there. Not true. The only thing she had told me about was making an express appointment in future so Maggie would be done at the appointed time. She never said anything about a charge of $11 for Express appt. She was very nasty as she spoke to me. She kept repeating she had told me all this last time.

I said I think you might have me confused with someone else, because you never told me about $11 express charge or nail grinding pkg for $21. She started yelling at me that she had told me last time. Then she told me that Maggie could not come there again and she was entering it in the record book. I told her I could not believe she had said that and would banish my dog from PetSmart Grooming Salon because she thought she had told me prices on previous appt. She got nastier and then said I could bring her again but I had to tell her then what I would have done to my dog. I said I will only bring her for nail grinding as I do not like the way things are handled here. I will wash her myself at home because I refuse to have my dog kenneled for an hr or more waiting for her turn and I refuse to pay $11 for the Express appt. She decided to allow my dog to have future appts, but only for nail grinding.

I am appalled at the way I was treated after being a monthly customer for over 3 yrs. What kind of employee yells at a customer and can decide whether or not the dog can be serviced at the salon??? I believe ** needs someone to talk to her about her attitude. As for me, I will never come back to any PetSmart store for grooming and I will never buy anything in your stores or online. I believe you need a price list in your salons, so people can see what you charge for which service. I told my 3 friends who use your service & shop, and they joined with me in never coming using PetSmart again. They do not want to use a service that would hire a person who was so rude to a customer and threatened to banish her pet from the salon.

Now fast forward about 3 weeks, my children have come down with an unidentifiable virus - they will run an extremely high fever, 103.6 was the highest so far, body aches, tummy aches, headaches with eye discomfort. We had them at the doctor at least 10 times, the ER several times, blood work, urine work, cat scans, x-rays, flu tests, strep tests and all came back neg. They would seem to get better and I would send them back to school and two or so days later, I'd get a call from the school that their fever was back and high. We have been extremely frustrated. Trying to figure out what is going on.

I was in the garage one night and I was looking at the hamster and started thinking about the time frame of the illness comparing to when we bought the hamster. I called PetSmart because their disclaimer states their animals are inspected. I was told they monitor the small animals. If they don't look sick, they are put out to sell. Well guess what, my kids "don't LOOK sick" but they are. I spoke with the in store vet who referred me to a vet who works on rodents. I am now taking the kids to get a blood culture done to see if they've been infected with a virus from the hamster. There are several that hamsters carry. MY QUESTION IS, IS THERE ANYONE ELSE WHO HAS HAD OR KNOWS OF ANYTHING LIKE THIS HAPPENING FROM A PETSMART OR ANY OTHER STORE?

NOT SURE what other problems with other animals they may have there, but as for bettas, they are fine in small containers before they are brought into homes, in which they can be put into their own much larger jars/bowls with a cover/top, because they will jump out of their containers and eventually kill themselves. They can breathe on land for a short period, but will die if not put back into the water.

When I got there, the woman informed me that he tried to bite a girl and got her leg a little bit but she was fine. She went back to go get Zeus for me. A few minutes went by and a girl comes out crying with her hand bleeding. Zeus - my dog that is constantly around people and children - had bit this girl. She said something about me going out back to get him and before she finishes, another girl comes out with Zeus (he was soaking wet). They pinned him to the ground on his left side and made me put his collar on him. Immediately I noticed how scared Zeus was. His body was shaking and when the girl got off of him, he waited until I told him okay to get up (it took some coaxing). The girl told me that these things happen and that it was part of their job, etc. and asked me to leave with him.

Walked him out of Petsmart and he immediately starting using the bathroom (a big ole number 2). Zeus wasn't himself the whole way home. He was clearly shaken, timid, laid right down in the backseat and wouldn't get up until I got him home. Once inside the house, he was not 100% but clearly much better. As I sit down and love on him to calm him down, I noticed many things. First that Petsmart had managed to trim all of his nails which shouldn't be possible if he was being as aggressive as they said the whole time. Then I noticed his eye. It was swollen red and purple. I informed the police officer who had come to my house due to Petsmart calling animal control. When he called Petsmart today, they said that it must have been from when the girl tried to put his collar on him and he bit her. It could have poked him in the eye.

The vet I took him to today said that it was from blunt force trauma. That he had to have hit his head very hard for that to happen. Now no matter what, Zeus biting that girl was wrong. But I need to know what happened to my dog, what led up to that moment, a dog that has never once shown aggression towards a person felt as if he had to protect himself by biting. The vet even wrote him a letter of character today - given to me along with his 10 days' worth of medicine for his very swollen eye.

The lady that was helping us before had twice the attitude she did before this. We told her that we wanted to look at the corn snakes and the albino and this witch had the balls to tell me that I wouldn't be able to handle the corn snake nor the garter. I could NOT believe her. I've been taking care of my ball perfectly fine. If I couldn't handle a ball I'm pretty sure I wouldn't be looking for another snake. Needless to say I will NEVER shop at that store ever again. The manager was rude, and the co-manager had bug up her **. None of them wanted to touch the snakes and none of them knew anything about them at all! Very unprofessional and extremely rude.

Which is true; the suppliers of Petsmart literally treat the animals like trash; we read that they are in crowded, dirty cages with little food and water, and that they get shipped in tiny, cramped boxes where they can hardly breath and move around.

for all that he taught me in the years I had him.

There was also a woman walking out with a Saint Bernard and as the dog approached me while walking out, I carefully held out my hand, the dog licked me and then I pet it. Then the black lady rudely said "I highly recommend against that!" First of all not only have I had Saint Bernard for the past 10 years, but I was also bringing my own in!!!! Needless to say, I went back to get my dog, more than 3 hours later!! And she was still damp, she was clean..sorta.. Her hair had dandruff around the ears from not properly being washed, her tail looked worse than it did when she went in! Her ears inside were not cleaned properly and the trim job was a total hack job! They completely missed spots around her paws and the nails were trimmed horribly!! She was NOT brushed out and was shedding more than she was when she went in from the retards NOT brushing out her under coat!!!

Do yourself a favor and have a REAL grooming department take care of your dog! I worked at poundland and would recommend there long before EVER recommending anyone take their pet to this lousy hack job of a groomer! You have a better chance of your dog turning out clean with a hose and bucket!! And it won't leave your dog traumatized and skittish! This place is horrible to animals and needs shut down or to have REAL groomers that work there! Ignorant! Rude! Dirty! The "customer service" of this place is a crock! And the woman with the gross piercings needs fired! Her rude glares make people want to walk out as soon as they walk in! If I could give this place less than 1 star or even negative, I would! It would be more appropriate as this place clearly deserves -5 easily!!!!

PetSmart policy to allow a large Rottweiler to walk through grooming room as a small Yorkie is being groomed and attendant could not restrain from jumping up on table and viciously attacking my little dog should never have happened. I thought I left my dog in the hands of PetSmart to groom her in a safe environment when I signed her in, but instead she went through a very terrible experience. She will never recover and neither will my family and I recover from this tragic incident with a severely swollen skull and eye and wounds. I hope this never happens to anyone else!

Their in-house Vet is going to give an exam this evening when I get home from work but I just don't know what it could be going from such a cute pretty little girl to one that just peeps at me through her flannel blanket and will cry out if you try and pick her up. I will update more when I get back from Vet. Of course I asked our groomer "Shannon" the manager exactly what could it be and I did catch her in one lie because she said, "She is always excellent with Grooming; she just stands there", but I know that isn't true because every other time we know grinding of her nails requires some time because she cannot STAND you near her feet and even at the vet's office she shot anal gland across the room because they were trying to clip her nails.

So I know that was ONE LIE. Of course I'm not so naive to believe she would have told me straight out, "Oh yeah, I had to beat the crap out of her or hold her in a vice grip to get her done"... Anyway We shall see.. I just want her to be okay... The grooming itself looks beautiful as you'll see on the pix attached from prior visits.This visit in particular we got them both shaved..

This is actually the second time this has happened in the same store. My dog was being polite. I wasn't causing any disturbance. I was simply guilty of asking my dog to behave himself. How can it be against store policy to ask my dog to behave politely?? That is the last time I will ever set foot in a PetSmart store! That policy, if there actually is one, is an absolutely ridiculous one!

I went to pick up my cat and what I saw disgusted me!! They had my cat thrown in his bag with patches of hair throughout his body and it was not trimmed, it was shaved. His tail was completely shaved off and they didn't bother to have the hair that was cut from him cleaned off of him nor his bag. And the guy that was doing the cutting was sitting in the back eating and didn't offer no apologies. My cat is depressed now, he does not want to eat nor come out from behind the couch. I found a groomer that pampers cats so he will be going there today to get the patches removed and a massage I hope he feels better after that.. PETSMART GROOMING SHOULD BE CLOSED DOWN!!

When I was finally being assisted, the associate tried to quickly rid herself of me as if I was being a bother. She tried to persuade me into buying the WRONG hood. I told her that it was not the correct one and she insisted it was correct with very much attitude. After opening the product packaging against her will and finding it to be WRONG, she instructed me to make my purchase online. This is the first store that I have been in that simply did not want my business AT ALL. I drove 45 miles just to purchase a hood for my aquarium and was highly disappointed!!! Needless to say I will never visit PetSmart again!!!!

I was asked to sign saying it was okay to spot shave him because he had a few mats. I signed and reminded them, just on the body I did NOT want his face shaved. I repeated several times, under no circumstances did I want his face changed. I did not want a poodle cut and nothing was to be fluffed out like we see on show poodles. I wanted him to be kept as close to what he looked like when I brought him in, only shorter like a puppy cut. If that was not possible, the groomer should have said so, but she said No problem.

I called midway through to see how he was doing. The woman on the phone told me he was great and I would be called when he was done. When I went to pick him up, I was presented with an unrecognizable poodle puppy, very short hair, fluffed out tail, fluffed out ears, traditional looking poodle poof on his head, and to further the shock, an almost completely shaved face. When I told them this was exactly what I did not want, I was given the brush off and told, "Well, it'll grow back." She said she had to shave it because we must have given him something sticky and he had blue and green gum stuff stuck in his face.

When I dropped off my dog there was nothing on his face. His face was not matted at all and the woman who took him from me had looked him over and told the groomer he just had a few spots on his back. I am now worried he got a hold of something while he was there. This is unacceptable. They charged me $66.00 to groom my puppy and did everything the exact opposite of what I had asked. When I called later to talk to the manager, I was told there was not one available. I called again and was put on hold and disconnected twice.

During this current visit, I dropped off my dog and began wandering around the store waiting for her to be finished and was heading to the back of the store slowly looking at different things along the way (I should mention I was less than halfway to the back of the store at this point). The next thing I knew, 2 of the girls from the grooming salon were running through the store chasing after a dog that got loose, yelling "Blue! Close the doors!". Lo and behold, the dog that was running around the store and came to a stop at my feet was MY DOG!!! The "groomer" cutting her nails had lost control of my 16-lb dog!!

I quickly picked up my dog and walked back to the salon. I spoke with the manager and the "groomer" asking how it happened and the "groomer" said that she saw me down the aisle and was walking my dog to me when she got loose. They tried to explain to me that they use a double leash approach to keep control of the dogs but when my dog came to my feet, the blue harness they use was NOT around my dog's neck. I asked them if they are so confident in this approach, how did my dog get loose?? They couldn't answer that for me.

The "groomer", when asked by her manager how far she had gone and if she actually left the grooming area, tried to say that she saw me, had only taken a few steps and then my dog broke loose. I did NOT give her permission to leave the grooming salon with my dog. I asked them why I was not paged when she was done as I had been for the past 5 years, they couldn't answer that either. My dog could have run outside into the parking lot and got hit by a car!! They did NOT apologize but didn't charge me for the nail cutting (the least they could do) and said they would contact me if there was to be any follow-up.

Needless to say, I have had my fill of Petsmart and will never return again, even for supplies. I don't know how they are allowed to have inexperienced staff taking care of our beloved pets. After reading many of the reviews on here, I am thankful that my experience wasn't as bad (I am really truly sorry to hear about them and I hope your pets are okay now) and it should not have happened in the first place. A former co-worker of mine, who had worked at the PetsHotel, warned me never to take my dog there for daycare or to stay overnight. He told me that the dogs are pretty much always left unattended and not monitored as thoroughly as they promise. I walked by the 'daycare' center once and the dogs were pacing, looking so sad to be there. They were not having fun and there was no one in there watching them. I have written a letter to Petsmart as well regarding this incident. I am curious to know what they have to say for themselves.

I then went back to PetSmart to inform them of the incident. They asked me to bring Trixi in to be evaluated by Banfield Vet on site. I rushed home, got the dog and took her back. The Banfield Vet agreed that there was trauma. I was then told to bring her back in a week for a follow-up visit. I did as requested. Trixi's bloody eyes cleared up over the course of 3 weeks.

The manager Pam was helpful and refunded my grooming cost. She also told me that I would be reimbursed the cost of my vet bill and prescription. I was told that the check would come to the store from the corporate office. That was 7 weeks ago. I have followed up twice with a phone call to Pam in which I have not received a call back, have personally gone into the store and left a note for Pam to call me, no reply. I just called for the 3rd time and left a message, so we will see if I get a call back. If I do not receive a call back tomorrow, I will contact the Corporate Office. I will not be using PetSmart for grooming anymore.

I haven't even said anything about the water damage to the ceiling in the finished basement. Worth my looking into a small claims me thinks. When my Samsung flat screen stopped turning on after 3 years, I called them for the hell of it. They sent out a tech the very next day to replace the motherboard. They didn't send me to China to deal with their manufacturer.....

On Sunday, December 15th, I dropped off Silver to the Doggy Day Care located at the Buckhead PetHotel so he could socialize and have play time with the other dogs because he's alone most days while I'm at work and I thought this would ease my feelings of guilt during the weekend when I need to run errands or just want to have a little alone time for myself which was the case at this particular time. This turned out to be the biggest mistake I could make, particularly at this location. My Silver was attacked by another dog, sustaining injuries severe enough requiring yet another surgery, all while supposedly he's under the watchful eye of your trained Pet Care Specialists, who supervise all camp activities.

Yeah, right. It would be an understatement to describe how angry, hurt and traumatized I am for subjecting Silver through yet another horrific ordeal at the same establishment. It goes without saying that my once jovial, energetic loving ball of love is now a depressed, lethargic, confused, dog that is in obvious pain. Not only does Silver have to endure wearing a cone around his head and be subjected to taking pain medication and antibiotics for the next seven days but he's even skittish and fearful of me, the one who has raised him since he was 6 weeks old and loves that dog more than words could fully describe!

Despite the fact the owner's dog that attacked Silver paid for the medical expenses, I am far from being satisfied with the resolution of this unfortunate incident. I'm further inconvenienced by this ordeal because I've got to take the time out of my day next Sunday, and rush from Church to ensure Silver gets to his follow up appointment and subsequent treatment; not to mention the added gas expense or my time that I value greatly. I can't even imagine how much anxiety Silver is going to feel once we enter that PetSmart location to get to Banfield Vet; I'm tearing up over the mere thought.

Up until this point, I have been loyal customer of PetSmart. In fact, just a few weeks ago, I invited a close friend of mine to bring her two dogs along to the Doggie Day Care to join Silver on a play date. Thankfully nothing happened at that time but after the series of events that proved to be the detriment of Silver; this loyalty has been forever severed. I am gravely concerned with the competency and commitment of your staff in both the Doggie Day Care as well as the Grooming department. Keep in mind; this is the 2nd incidence where the end result caused Silver to have to undergo surgery at the same location. That's just totally unacceptable.

I happen to work for a large Law firm in the Atlanta area with 19 office locations worldwide who happens to be very animal friendly. I also reside in a neighborhood which is very doggie friendly as well. Like me, the majority of the residents own a dog that they care about and put a great deal of time and money investing into caring for their pets, many of which patronize PetSmart. Believe me when I say I will not rest until I inform all of my associates, co-workers and neighbors alike of all the trauma and negligence that both Silver and I have experienced at that PetSmart location in particular. In addition, I will be sure to make all of my Facebook friends and Twitter page are informed of my disappointing service received as well.

There is a Banfield Vet Hospital on site right next to the grooming area, and we took her there. Our dog had a huge bite, so long and deep that they were going to have to put her under to sew the wound . We had to leave her there all day because of the Anesthesia. The wound was on her back. She was attacked as she was led in to the grooming area. While yes Pet Smart is taking responsibility for the Vet bills, I feel something needs to be done so this never happens again. No one should take their "family member" to have something so simple as a pedicure done, and have the result we did. We still have to take her back for stitch removal. We understand that Banfield is not affiliated with Pet Smart.

When she was a little calmer, I left her with my daughter and went back into the store for my refund since I had prepaid. The cashier gave me cash back since I paid by debit card. I took the receipt and stick it in my pocket and rushed out of the store to my 11-year daughter and a still shaking dog covered in dog poop and did not count the money I was given. While driving home, I gave my daughter the money to count and realized that it was short by $3.00. Since I was half way home and the shortage was not much, I waited to call the store when I got home (30mins). I explained to the agent what happened and she advised me to come in with the receipt and I would be refunded. For only $3.00 I decided to wait till the next week because I had another vet appointment and this made more sense. Well, first the clerk who did the refund approached me, practically called me a liar in so many words. Her manager then asked her not to argue the point with me and told me that he would take care of me.

Still being calm and reasonable, I told the agent if this will cause her any trouble, I will leave it alone. Her response was "no, am not in trouble" with an attitude. My daughter was outside with the dog waiting for almost 15mins so I was about to leave when the "manager" called me back. He began by giving me a speech and I tried to explain to him why I did count my change and why I didn't return to the store the same time but his tone of voice was so embarrassing that I ask to forget about the refund and to return my receipt. He refused to return the receipt still trying to lecture me, a 46-year old mother of 2 college graduate sons. Instead of arguing, I walked out on him leaving the receipt. You can bet I will let all my friends and co-workers know about this and will never visit them again.

Petsmart took no responsibility whatsoever in this situation & the vet that is inside the store told me at first that the other dog's owner would be responsible for bill, then later told me that they were not affiliated with Petsmart & that I would have to take the other owner to small claims court to recoup my damages. This seems ridiculous to me that my dog was not in the wrong & yet all financial responsibility was solely on me. The owners of the other dog, 2yr old male, had adopted him less than 30 days prior. In addition the Petsmart trainer told me that she was aware the other dog had people aggression problems.

So it doesn't matter that the mice are euthanized to feed the snakes, it only matters that their staff and employees aren't the ones doing so. They do however sell feeder fish and feeder insects even though they also sell pet fish and pet insects. The staff did not know what parameters were used when placing a quality of life on animals that the company was willing to euthanize as food for other animals. In short, the company should be in or out on ALL animals they sell so that the needs of those animals are met under any and all circumstances! Their current policy is hypocritical and unhealthy for the animals involved!

We called Petsmart to ask if any dogs had been treated for kennel cough around that time and we were told no. I distinctly remember the dog we encountered and how he was coughing and I heard his owner tell him "you will be better soon". My husband has been out of work for a year and we are on limited income and I have spent well over $1,000.00 so far for all of the treatments. I have the vet coming this weekend for their annual check and that will be over $300.00 not to mention that he will probably have to give us more medication since they are still coughing. I really think that Petsmart should reconsider having you walk through the entire store with a sick animal to the Banfield Animal Hospital. They should make a separate entrance so that owners like us can take our pets without worrying if they will end up sick.

I no longer take my dogs with us to Petsmart and they use to enjoy the outing. It was their chance to socialize. I also think that Petsmart should come clean if they indeed treated a dog for kennel cough at that time. Considering we do not board or kennel our dogs and they only socialize with a few neighborhood dogs there is no real explanation of how they contracted this other than the dog I remember from our outing to Petsmart. I do make sure that my friends and family are aware of what happened and where it happened because I do not want anyone to go through what we are STILL going through.

This store is the only store we work out of and did so for the simple reason we felt dedicated to it. This has all changed since we have learned that kennels we earned are being lost to a group that brings in sick animals from other states and leave them in the kennels sick, exposing our healthy animals to whatever disease they carry. This group did not have to earn their kennels as we did so. I guess the rules don't apply to them.

Having 9 yrs with this store makes us question our mission in the world of rescue, especially when you have a narrow minded idiot who has all the control. We will do all we can to let the public know what we have known for yrs. They waste the occurs when animals are literally starving to death by them throwing away intact bags of food, cases of canned food, etc. that could help feed strays. They refuse to help financially through grants where PetCo is the leader in the area of Grants to help pay for medical costs incurred. Buyer beware, GO TO PETCO!!!!!

Due to several concerns, I called my vet while in the store and made an appointment for the next day. I would have taken him straight to her if my baby had been turned over to me when I asked for him. When they said they had no way of drying him means that he sat in a cage wet and dripping and scared, I wanted my cat back at that moment and they refused to give him to me. By the time we got home he could not walk, was drooling and lethargic. After 2 emergency care vets and our personal vet, I had to have him put to sleep. He started having seizures. The last one in my arms while saying goodbye. My vet had seen him since he was 8 weeks old and said that something happened that started him on a downward spiral that finally took his life.

So when Petsmart open I call and ask them was Cody sick and the person said yes. She said she put it in the notes for them to let me know and they did not. In the report they lie, say he ate well. I took him to the vet July 9 and on July 16 and back on July 17. I always leave an emergency number. They could have call someone to pick him up. Maybe if they had let someone know he was sick he would be alive now. He died today. He was my baby, my child. I raised him. I took care of him. I love him. Cody was not sick. He was healthy and when he came back home he went down until he died.

We just arrived back from vacation and we expected to pick up Mattie all healthy, ready to come home, and relax and play. Not the case!! I nursed her through Today Sunday, July 7th, 2013. In the morning, I called back to Pets Hotel and the manager was Sarah **. I explained the story again and she stated she would walk over and get Banfield to look at her, and to bring her in. I drove over and waited for 2 hours (yes, 2 hours) because I was considered a walk-in. We finally saw the doctor at 12:00 after arriving at 10AM. He looked at her, did a check and shaved around her back side to uncover sores, redness and lesions. OMG! Really??? The condition of Mattie was not like this when I dropped her off for her hotel stay!

I asked Sarah at the Pet Hotel to pay for the vet visit. She claimed she could not... that Pets Hotel did not cause this. I stated I never once received a phone call about her condition and when I called in about her, nothing was said about her runny stool!! What about preventative care while Mattie was there!!! Sarah stated then that she would pay for the office visit only ($39.95), I had to pay $52.44. I would like changes made at the Pets Hotels to care for the dogs! Grass area to go to the bathroom, etc.

First time returning to Banfield Pet Hospital (in the PetSmart store), which is the only place it can be purchased, they only had one case, but I needed two. This store is considerably farther from me to travel. Since I am going out of town, I must make a second trip to purchase the remainder of the food needed. I was advised to call in advance to make sure it was in stock. I thought since it was prescription dog food, no way will it be out of stock. I was wrong!!! What gives with this method of operation???

I used the Banfield in Columbia one time. When I transitioned to the Banfield in Tallahassee, they could not pull up my dogs' vaccination records as these are not shared between the stores. Okay, my misconception - but this was my thought process in staying with them. Over the next couple of years the only major complaint was that when I tried to get my heartworm medication, they were always out and could only sell one month at a time. When I broke down the cost of that one pill, I was paying for three pills in a pack of 6. What a ripoff! Petmed.com helped resolve that issue.

The last time I took my darlings in to Banfield vet services, the vet informed me that my then 9-year-old Eskie had a grade III unstable ligament, with grade IV being the worst. I should waste no time in getting my dog scheduled for surgery so that the issue didn't get worse. I was stunned. The dog had never limped a day in her life. My thoughts were that I would not put myself under anesthesia for a condition that was causing no symptoms. Why would I put my dog under anesthesia in the same scenario? It is noteworthy that Trixie has still never limped and her current reputable vet has not been able to replicate the problem. In fact, I just had her do a thorough musculoskeletal exam due to concerns of arthritis, muscle weakness, tremors, sequelae of Lyme disease (which she has tested positive for, been treated, but always asymptomatic).

Basically, I've been worried about her health since losing my other dog in September and just want to know what I'm missing. She was not able to note any significant arthritis, muscle weakness and definitely no unstable ligament problems. So the vet was just trying to get my dog set up for an unnecessary and costly surgery. The final straw came as I was leaving Tallahassee. I decided to pay for grooming, which I usually did myself. Both of my dogs require their long hair and are very susceptible to heat stroke if they are shaved. Their breed-specific grooming requirement prohibits shaving. I was assured that all of their groomers are aware of breed requirements in grooming and I should have no concerns.

I took the dogs in first thing in the morning with their vaccination papers from that particular store. I was told that they won't take my dogs because I didn't bring in the vaccination papers. I pointed out that these vaccination papers prove that the vaccinations were done. They then stated that I need to go over to the vet and have them document when the vaccinations are due again. I told them that since this is the same store, if they can't read the paper, they should walk over to the Banfield desk and ask for additional information as I don't understand what they are not seeing on the paperwork. We went back and forth for about fifteen minutes before they decided to go ahead and take my dogs. Seriously, the record is not transferable to other parts of the same store? As a medical records professional, it grated on me that it wasn't a national network of records. This really went against the grain. I'm asking for ease of record transfer for continuity of care, not privacy concerns here.

The final straw was when I went to pick up my darlings. They were both totally unrecognizable. I was told they had to be shaved totally, both of them, due to extensive matting. While it is true that their rears may have had a mat or two, there was not extensive matting and definitely not a need for the entire shaving that happened to a gorgeous Sheltie and a gorgeous Eskie. I had brushed them very thoroughly the night before to ensure that there were very few, if any, mats in their hair. Total laziness on the part of the groomer. We weren't able to spend much time at all outside for an entire summer due to this outrageous service.

I will never waste money on the PetSmart services again. I also had a friend who used the Banfield grooming service. When she went to pick up her dog, she noticed his eye was really red. She asked what had happened and was told that she must have brought the dog in with an eye infection. She took the dog to the vet that evening as the eye kept looking worse and worse. The vet told her the dog had a "scissor shaped laceration" in his eye. Banfield Grooming refused to admit that they had lacerated the dog's eye and refused to pay any medical bills. All PetSmart is interested in is profits.

My latest experience (I do still buy food from either PetSmart or PETCO, but will not purchase additional services), I was in the store preparing for my new puppy (a 1-year-old mill survivor). An associate came over and was trying to assist me. I explained that I was trying to find items that would help me train an extremely frightened and under-socialized puppy. He kept pushing their training program, telling me that I would not be able to socialize the dog without. I kept explaining to him that training doesn't work if the dog doesn't trust its person, and the first step in any training is developing that trust especially in a previously abusive situation.

His response was that the dog needed to be socialized and I wouldn't be able to get there with my approach. I explained to him again that I am not a novice dog owner and mill survivors need time and patience. When she was ready for socialization, we would cover that, but my first priority was having her trust me. I finally had to walk out without any supplies as he would not let me shop, but tried to continue the argument. Train your staff, PetSmart. They really need to learn about animal care.

Once the girl came over, opened up the tanks and got the lizard out for me, I wanted to lash out at them. I asked to hold this lizard and when I did, the entire lizard was frozen. It had to have been so out of its normal hot environment. I felt so bad for the little guy I had to get him. Even as overpriced as he was, I did not care. I wanted to make this animal have a better life, so I did. Even though I helped out the PetSmart company, I know I just helped out a now healthy lizard. So I did some investigating on my own and figured out how clueless they were to the care of a Uromastyx. I asked what they were feeding it and it was crickets.

These species are strictly vegetarians and only are supposed to be eating greens. The extra protein in crickets will cause long term problems in these animals and shut down kidneys. After finding that out, I checked out the tank they were in to find out that the heat in the tank was only at 80. Referring to what I stated earlier, this lizard was freezing. If they knew anything about the care for some of these animals, they would have known that normal basking temperature is at least 120-130. Luckily now I have this reptile in my care and it is soaking up that artificial sun and loving the new warm life.

Luckily for this store, that is my only complaint. So far I have gotten good customer service, but just really disappointed in a pet store that sells animals that doesn't know how to care for some. Like the bases for someone buying a new animal, don't buy it unless you can care for it.

The manager was standing right in front of me as I told the groomer I wouldn't allow him to yell at me nor treat my dog so roughly. The manager had the audacity to be snarky, sarcastic, and rude to me. Then she had no idea how to use the cash register to give me my money back. Shame on you, **! I am not going to let this go. They so clearly do not like the animals, nor respect them for the living creatures they are. I saw one groomer yell at a dog that was tied up on the floor to shut up the barking. None of them knew the dogs' names. Another groomer roughly grabbed a dog's leg and slammed it down on the table. The PetSmart #349 at Turtle Creek needs to be investigated for their conditions and treatment of animals.

Hours later, my wife went to pick up the dog and she was charged $32 plus $6 for conditioning. Now I personally brushed my dog to make sure there were no knots in her fur and she was fine, especially since we just got a full groom just few weeks ago. But even if I had no problem with the $6 up charge for conditioning, I do have a problem with the $32 charge for my services when I clearly spent 10 min. on the phone making sure they know what I wanted. When I called the store, the lady looked in the computer and found my appointment and notes as to $24 package but wasn't sure why it didn't turn out that way and stated she would have the manager call me back.

The manager listened to me then put me on hold for 11 minutes exactly and then argued that I always got this package when I know I don't. I said I was unhappy and wanted a refund, and she said, "Sir, that's not going to happen." Now, they have lost a PetSmart customer. I advise you, don't believe their pet grooming customer always happy or it's free statement right on their website.

I was left with a bad taste in my mouth and not happy that the manager treated us that way and decided to show how I felt with my money, spending it elsewhere. Well, after several months have gone by, I have been able to clearly look back at the situation clearly seeing that we had never seen bad service from the grooming end of it but because a mix-up was handled badly by a manager. That is why I have the bad taste. So I thought I might try patronizing another location as I am between two. Maybe, I would be happy again.

So I placed a call to my next closest store in Tyrone, FL and the lady tells me she is unable to schedule me due to my file. Now the bad taste comes back as I realize the manager in Largo wrote some untrue information or marked our file somehow because she didn't like that I reminded her of the company's policies. I wrote and called corporate office. There was no call back.

I also want to add that thy do not let the dogs go to the bathroom. There is not enough staff to take some outside ever. So hopefully you know this and aren't detained in picking up your pooch. I think there should be a negative star setting for corporate companies like this that don't care about customer service.

First off, no one told me this man was a vet and that he could judge my puppy from his knowledge of veterinary school. Second, you take my money for your training classes and let her in a room with up to 9 other dogs, but I cannot use your free coupons or any other perks because an ignorant someone in the hotel services decided my dog was a pit bull. Not only was I turned away, but in front of everyone could not get a word in and was told repeatedly I was wrong and to get my pit bull out of the store. Not only will I never shop at PetSmart again, but I am taking her out of their training class and I expect to get some of my money back, or I will take this further. Also, I will make sure to tell friends, online forums, Bull Breed advocates and Bull Breed organizations to never shop at PetSmart again. Because if your dog is a mutt and even looks like it has an ounce of any Bull Breed they are not welcome at PetSmart!

I complained to the store’s manager **, who investigated the matter. A hotel associate admitted she noticed the fecal matter and didn't do anything about it. Two days after picking Rodeo up, I had to take her to the vet for “seriously” infected anal glands. A connection? Or, the result of the filth she endured? On July 28, I went into the hotel to pick up Rodeo’s report card that was never given to me and was supposedly saved for me. The unnamed male associate told me that report cards are only given if “there is time” - another lie! (** confirmed this is a lie.) It was not there.

An employee named **, who once was a friend to Rodeo, told me quite rudely that perhaps I “should find another place where Rodeo would be more appreciated.” The implication, as thinly veiled as it was, suggested I was lying about what happened. When I told her that ** had uncovered the truth, she stammered and began to apologize. Too late, I have already filed a complaint with the BBB and the PA Department of Agriculture.

As I told **: I am demanding a full refund of the kennel costs ($tk), a new pet toy ($5), copies of all the paperwork from all the kennel visits my dogs had had during the past six years, the report card and an apology letter from the hotel staff and corporate. Nothing less will suffice. ** told me you will kick this matter back into his lap. Not this time; I will call you daily, beginning tomorrow, until this is resolved. I will post the story Wednesday. ** also knows she will be quoted. I have started a Facebook page about this nightmare. If you think I am kidding, I am not.

Then one day, she asked me if I could shadow her because she was going to "talk" to the manager about getting me a job there. I already had one lined up for New Braunfels PetSmart, so I skipped my drug test for that one and waited for her to talk to him. I had to call him and ask if I was hired. He said he was still talking to the guy in new Braunfels so I waited another 2 weeks. I finally got tired of waiting and went to the store manager and asked, "**, why haven't you called me?" This was after my interview too. He said that he told the new Braunfels manager and said he was going to take me (the new Braunfels store, not the store I wanted to work at). Having a hunch that he was lying to my face, I called the new Braunfeles store and the manager there said he never received a call! Oh, I was livid! So that was the second strike. The third strike is when they asked me to leave, even though Audrey said for me to shadow her because they said I called a lady ‘fat’! Umm, last time I checked, I called her Husky Chunky! That was the third straw.

After I received the survey for their training class, you could tell I was ** so I wrote a horrid review for them, I called them what they are, lying, cheating uneducated **! People would always come up to me in the store asking if I worked there because I knew a hell of a lot more about dogs, cats, birds, etc. I tell anyone and everyone to go to Petco down on FM 78 because they are better than PetSmart. They actually treat their customers right but after that review I left for them, the store manager "John **" called me and asked if he could give me a free bag of food or another free enrollment with a new trainer (the job I was supposed to get) and I told him no. I wanted nothing to do with PetSmart ever again! Oh and let me not forget, the one class Audrey had on the second to last class, she had us do the same damn routine and I asked her if she could help me with my dog getting a slight case of food aggression and his barking at strangers and she said she would help me. An hour later, I asked one of the associates where she was and they said she left! I was furious! I left and have never been back!

We then noticed obviously there was something wrong, so we went inside the store to ask what the problem was. Joy, the manager at PetSmart in Greece, NY, accused me of stealing a Blue Thunder Jacket for a dog. My boyfriend and I told her that we did not steal anything whatsoever and that she was more than welcome to check my purse and the car. She insisted that her co-workers saw us steal the jacket and told us that she had already called the police. I asked her, "Why would I come back into the store to fix the problem if I stole anything?" She could not answer my question.

Common sense is someone stealing would flee, not go back into the store. Duh! She began to get into my personal space and told me, "Look here, little girl, you need to leave; you are causing a scene." I told her that I was not a little girl and that there was no need to call names. I asked to see the tapes of me stealing; they would not show me the tape. So I left the store to avoid problems and waited for the cops. Five cop cars showed up for this. The cops searched the car and found nothing. I put my purse on the ground without being asked and showed them that I had nothing.

The Thunder coat I was accused of stealing for one wouldn't fit my dog. She's like 70 lbs. and the coat was for a small dog. The product was in a box also and there was no way I would fit it in my purse. Also the biggest point is, I never even touched the Thunder coat! My boyfriend's brother found it and showed it to me and it was too small, so he put it back on a random shelf. So the verdict of this whole ordeal is that I cannot go back to the PetSmart even though no product was found stolen and no video was shown of me stealing. Is it right to be banned for something that is not proven? I don't think so. Management should have taken care of that problem in a different and more professional way.

For that reason, we took Charlie in for grooming because his hair was in his eyes and his paws were becoming matted. The grooming wasn't overly long like some stories I've read on here, but I did watch them hold his paw rather roughly through the window, and force his nails against the grinder. We had told them not to worry about his nails if he was going to struggle because it wasn't our top priority. In the end, they had cut the quick on one of his claws, and left poofy hair on his face, ears, and paws, basically paving the way for us to need to groom him soon. We only took him in once and after that, we took care of his grooming on our own. It seems like we've always had problems with fish from them. Most recently, some bulldog plecos we took home introduced ich[sic] to our tank. In the past two days, both plecos have died, as have 7 of our 9 clown loaches. Just because they're in tanks and don't make sounds to show distress, doesn't mean they don't need as much care as say the birds or small reptiles they care for. We have gotten better fish from grocery store fish tanks.

Their animal-handling skills need improvement - period. I have bought two guinea pigs from them, and saw that when they were being lifted from the cage, the attendant only grabbed the cavy by his midsection, failing to support his rump. And their customer service could use some work. It sometimes takes quite a while to get some service, whereas other times, you're swarmed by people. My final comments are about Banfield, the clinic connected to PetSmart. I see all of these reviews talking about insane charges for little things. I've never experienced this. Tempo, my second guinea pig revealed to me when I was taking him home, that he had an extra claw that had no bone or muscle, and just hung there. I took him into the hospital right then and there, and they took me in, told be that the claw would present no problems unless snagged in wire and told me how to deal with that.

The vet even told me the best types of food to give them, not giving name brands, but explaining that I needed to give them as plain of pellet food as I could. And after all of that, I was not charged. They sent me happily on my way, and I now have two big and healthy guineas. I guess it depends on what you're looking for at PetSmart. They happen to be the only carriers of my favorite pet bedding in my town and my favorite guinea pig food. But they're too commercial for me. I'd rather go to a smaller pet shop, owned locally. They tend to tailor more to the needs of the animals they sell. PetSmart is good for supplies, but not for animals.

Suddenly, a manager named Joe came up and said, "You can't train your dog here; you'll have to leave. It's store policy." This was a shock. We objected, and he reiterated it saying that they offer training, and we couldn't do ours in the aisle. We said, "We're good customers, spend a lot, etc." He said that we couldn't train our dog there - store policy. We reiterated that we were regulars, and not "dog trainers" and then he finally said, "Well, in that case you can stay."

By this point, we were rather irate, and said there was no way we would stay, and he had lost a good customer, and it was foolish of him, and it was very sad that he'd treat loyal customers that way. Then, he just lied, right to our faces. He said that he'd apologized, and that he never told us to leave. Neither of those things is true.

We took our business down the street. The competitor was very welcoming of us and our dog, said that people are welcome to train in the store, that it's a great environment for it because of distractions and other pets. You'd think that PetSmart would be at least that smart. It was terrible customer service, mixed messages, and a "throw them out first, ask questions later" attitude. Take my advice: shop somewhere else.

I didn’t want a refund. So needless to say, my little girl is heartbroken and nothing can be done. I will never buy another item from any PetSmart. I will also let my friends, family, and customers know not to trust the health of a pet purchased in that store. I am infuriated and hurt by their insensitive nature. The store is located in Uniontown, PA.

We'll it didn't make sense why a dog would go out of his way to jump off the grooming table literally almost out of the store without something happening to him. But before we get on that subject, we wanted to have our dog bathed at least before leaving so we would never have to go through this again. The young lady said that they were busy and couldn't give him a bath today; we would need to reschedule. But my dog was scheduled for a 2/3 hour appointment. It had only been an hour and a half into our appointment. She continued to insist on setting up an appointment for another day. I asked to speak to a manager. Brandon and Emily, who said they were both managers, approached my fiance and me. "No services were done to my dog, I would like to have my dog bathed at the least today." Emily said they we're too busy, "We can reschedule you for another day."

Well, having me come back on another day for just a bath, I would like to have my services taken care of for my inconvenience. Emily's attitude changed dramatically and she denied my request, then said my dog is no longer allowed here because he had bit an employee and then said that he was dangerous. Whoa! You just wanted us to reschedule and now you're banning our dog! Hold on here. Both my fiance and I became very upset and felt hurtful that the manager had said that about our dog. My fiance asked, "Do you even know why our dog ran off the table and almost out of the store? Was the quick cut?" They just kept saying he freaked out. No one bothered to check our dog.

Both Emily and Brandon were unsure and did not know really what happened. Brandon said he didn't know that our dog's nails were even cut. We asked for their corporate number and both Emily and Brandon walked into the grooming room as I also went in to get my dog. I asked the lady to show me the nail she cut and when she showed me, she tried to wipe the dried blood from his nail and then she quickly got up and walked away. No apology from the employee, just a walk away.

I walked out of the room with my dog and showed my fiance. My fiance was extremely upset and disappointed with the way we were treated, but this is still no reason to treat a customer with disregard and assuming it's our fault without due recourse. I am shocked how both managers Brandon and Emily had handled the situation and asked us to leave the store.

I rushed up to PetSmart thinking maybe the recording was wrong. No, they were locked up tight. No one ever called me even once; forget about twice, even knowing the store was closing early. My daughter reached a manager at another store but they did not have a contact number for anyone at this PetSmart. I had a store next door call the building manager, but again, no luck. I am assuming they locked her up in a kennel, hopefully with some food and water, but with no one to take her to the bathroom. I only hope she is okay, but I cannot find out until 7am tomorrow when I will be talking with a manager. No more grooming at PetSmart!

I looked at him and stated that the return was for three dollars. I assumed with the bar code on the receipt that it could be automatically credited to the card just like Target Stores. The employee was being so rude I asked for the manager. "Oh, you would like for me to call the manager." "Yes," I stated. While he proceeded to call the manager, I realized I had given him the wrong debit card. I let him know and he stated, "The manager is on his way." I said that it would be fine and if he could please go ahead and credit the return on the correct card. Arguing and badgering me, "I thought you wanted to speak with the manager," he stated. The manager finally got there. I told him what was going on and Allen was still going on and yelling at me. The manager finally had to ask him to leave and take a walk.

I explained to the manager that I had a three-dollar return with my receipt after I spent $45 in the store and I had to make another trip because the item rang up wrong to begin with, then to be badgered this way. Something that should had taken two minutes ended up taking ten! I left there in tears! I really thought I was on one of those TV shows - Punked! Instead it should be how PetSmart employees badger their customers! I called the Woodstock store and left a message for the store manager. She did call me the next day. I will never shop there again! I was so humiliated and so upset. I have never left a store crying because I had to return something, with a receipt! This employee was not in the right frame of mind. Customer service is definitely not what PetSmart provides!

After a minute, maybe two, of attempting, the groomers gave up and handed my brother the leash. One of the ladies said that it has been a stressful day, there was "too much going on" and Myah was threatening to bite. My brother stood there and watched the groomers the entire time and not once did she nip at them, all she did was try to back away. Myah has never bitten anyone or even tried. She doesn't even know how to be aggressive. For these women to accuse my dog for biting is extremely unprofessional, especially since my brother was right there witnessing the entire thing!

People with motor runs, but rake doesn't move problems. I would suspect that there is a (one or both) split gear. On each end of the shaft that drives the rake assembly, there is supposed to be a white plastic gear, which engages the lower edge of the box. These are held in place by a pin that goes through the shaft. They used to sell the gears. You'll need to pull the rake assembly apart, remove the pin, then put on the gear and re-insert the pin. Then, reassemble the unit. My experience goes back to when they had sensors all over the thing, including one that stopped it if the waste receptacle was full (the lid was raised a bit and it blocked a sensor).

As soon as I heard blood, I called up Banfield Pet Hospital, which is where I take my dog for care. They went right over to take a look. My dog did not have a hematoma. She has major lacerations on both ears! Both ears! I picked up my one-year-old baby, who weighs 7 lbs., with dripping, bleeding ears! My dog was traumatized. She did not eat for 4 days on her own. She could not sleep because of the pain. She had to be brought back to the vet for pain meds, antibiotics, and other meds were needed to get her better due to the fact that she also incurred an infection in her ear as well!

The grooming department, the store manager, and corporate have not taken any action or responsibility for anything that has transpired. I can't get any help at the store level; they referred me to corporate. Corporate will not respond either. This is disgusting and I am applauded. This organization prides themselves on helping animals? They don't have any clue how to work with people or animals. They should be shut down. The people they have in there grooming department are not qualified to work with animals on any level.

I have contacted corporate two times already and have filled out two reports. They told me both times it would take 3-5 days to hear back from them. It's been 10 days since that last report has been filed - still nothing. This is something that must be addressed! I am not going away. I refuse to be treated this way. I refuse to have other animals treated this way!

For a week and a half, it seems like he could live like that. Then suddenly, it got so bad that I had to bring him his food and water. Then he was not able to stand up and do this on his own. I had no other choice then to call the Vet and put my baby, Romeo, down. He was just a happy guy and he loved to chase the squirrels and run around the yard even with his arthritis in both of his legs. So what happened at Petsmart? Nothing?

Also the immaturity of the girls (can't even call them groomers because they are not) working on the dogs. They spent most of their time on their cell phones and were completely rude to the customers. They had no patience. They had no idea how to treat the dogs. A lot were rescues and already traumatized and they just make it worse because of their lack of knowledge and experience. I pray that the SB 969 Lucy's Law passes and they are held accountable for their action and abuse!

Although I understand their reason for not accepting the tag after she explained it to me, she said too bad, can't groom him. This is the second time I've had a bad experience with this same store. The last time they had overbooked and asked me to come back 3 hours later but wouldn't hold my dog for me. I live 20 minutes one way so that's a pain. I won't be giving them any more chances!

I called again on June 4, 2012 due to no communication from PetSmart. I spoke with Shane who identified himself as a supervisor. I explained the original situation and that I had been told I would receive a response within 3-5 days. I explained the fleas are increasing in number rather than dying and that I believe my cat is suffering due to the Frontline is not working. I was told by Shane he would send an e-mail to the individual who would handle this. I called PetSmart again today June 7, 2012 due to no communication. I spoke with Jaime who identified herself as a supervisor. Once again I explained the situation. I was again promised a response in 3-5 days. PetSmart apparently does not stand behind the products they sell. There, apparently, is no concern on PetSmart’s behalf that my cat suffers because the product they sold does not work. I now have to deal with an increased flea population, when originally I was trying to combat the problem early before it became a bigger problem. I paid too much money for a product that does not work.

She pointed vaguely off to the east, and got up to go through her swinging door to visit with her friends. I went to the dog section she had pointed at, and studied and studied, but only saw pictures of dogs on every bag. So I went back to ask again, emphasizing that I needed the Cat version, and she made it very, very clear that I was an unnecessary annoyance and that the "client" she was visiting with endlessly was very, very important whereas I was not a valued customer in any way. She assured me that it was over there, and that she would help me find it when they were finished. Then the client made a snide, nasty remark about how much she hates people like me, and the woman behind the desk agreed with her. If they like rage and evil so much, why not go into boxing instead? I just needed a bag of cat food.

I had the woman at the register call the manager. She had to call 5 times. He was a nice young man when he did come, and he listened to me. On balance though, I don't think they care about anyone in this store. They move and hide things and then won't tell you where they are, and hate you for asking. And, if you to go Banfield Veterinary to get your pet looked at, they will make you go broke. We paid out over $2,000 on our cat before we gave up and took it to the Humane Society, despite it being pedigreed. Take your pet to a real vet who cares about the animal instead of what's in your wallet.

Another very nice gentleman did pull up the transaction and he exchanged the defective collar for another. I have 3 cats, 2 dogs, and a horse. I buy a lot of products from PetSmart. I will no longer be shopping there due to the not only discourteous, but also poor and unethical practice. The store sold me a defective product and the manager was not willing to correct the injustice. I would have expected an exchange or my money back with an apology for the trouble this caused me. The store is 40 minutes from my home.

We started looking at her warts and lumps to see if they too had been nicked and she snapped at my granddaughter which she never ever does. Well, she snapped because the damn wart had also been nicked. These idiots didn't listen to me and they hurt this poor little doggie. She is a rescue dog who was abused by her previous owner and now the poor baby thinks that I am gonna let people abuse her too.

I call Ashley at Petsmart and told them what happened and they hung up on me. So I called them back and they said their vet is too busy to see her today but that I can bring her in tomorrow. I was crying and told her, "fine, I will bring her in tomorrow," and before I could say I wanted my money back for hurting my baby, she hung up on me again. What kind of jerk shaves a little yorkie's who-ha and doesn't listen when told of the dog's previous abuse and issues? I am so angry but more than anything I feel so horrible for leaving my baby with these monsters who hurt her. She has had such a rough life and to be hurt when I leave her to get groomed pisses me off and makes me feel so awful because I left her with these idiots.

She is such a gentle sweet thing and never snaps at anyone, so for her to snap when touched means they hurt her and I just want to rip someone a new **. Do not take your animal to be groomed at the Petsmart on Loop 288 in Denton as they don't listen and don't care.

Nowhere is it stated in your policy that Petsmart will not groom senior large breed dogs with healthcare issues when advised. If that is, in fact, a true policy, then Petsmart is obligated to advise the public and then post such claims and denials at their facilities, as well as, online so a consumer would not have to be humiliated by its managers. My dog has been on the Banfield Wellness Plan since he was 12 weeks old and has an awesome doctor. I have also supported Petsmart these past 12 years and this denial by the groomer changed my level of support to Petsmart. It's obvious Petsmart does not have qualified and experienced groomers in this location and an insensitive manager.

I went about shopping, killing time until she was to be done. 45 minutes later, they call me, and tell me they refuse to clip her, since she has warts and could be injured. Huh? The same 3 warts she had last time, the time before, every time for the last 2 years and now they say they refuse to groom her? I was very upset, she really needed the cut and I will not purchase anything at a PetSmart again. As a matter of fact, I left there and went to Mounds to get dog food!

I stood outside of the grooming salon and watched through the glass window so that she couldn't see me. The person cutting her nails didn't know I had been watching (mind you, I had requested the grinding/filing on her nails only because she is already so scared). As I was watching, I saw the lady look over her shoulder as if she was wondering if I was watching her. She did eventually see me, and at this point, it had already been 12-15 minutes that had gone by and my dog wasn't putting up a fight with her either. My dog did yelp out once that was heard on the other side of the glass which upset me.

So then I see the lady call over another groomer who was a much bigger lady (which I have no issue until...) that came over and leaned over to lay on my dog to hold her down and also hiding my dog and the lady trimming her nails from my view which made me wonder why, being that my dog wasn't putting up a fight. So I went back into the salon to see/hear what was going on and as soon as I walked in, I heard them cutting my dogs nails! They were longer and obviously, they didn't want to take the time filing them, so they chopped them and then filed them to make it look as if they were filed.

I was pissed because my poor dog was being worked on for 20 minutes. I paid extra for them to file her nails vs cutting them and they cut them down so short, her veins were clipped. I can't blame my dog for being petrified when going there. That's sickening to me because our dogs can't speak up and these people know that, and do a half ** job when it comes to our dogs' safety and comfort. My poor baby cried afterwards and wouldn't run on her paws for the rest of the day, and she loves running when I play catch with her. I feel guilty for bringing her there to be tortured.

As I spoke to the shift manager (because store manager was not in), he spoke to the grooming manager, and could not tell me anything other than that once a dog bites someone they get put on a list, and he apologized for never notifying me. I know my dog, and he is not aggressive at all. I seriously believe there was a mix-up, especially if I wasn't notified immediately of the "bite incident". I expressed how upset I was, and the shift manager apologized but then laughed... which was more upsetting! I am very disappointed in their customer service and feel this is a huge injustice to me and my dog. Because now, he probably can't go to any PetSmart location for grooming. All because Crestwood, IL PetSmart employees are idiots! They've just lost a good customer.

My husband grabbed the puppy and was able to grab a piece of the fake grass. The length was approx. 6 to 7 inches. If for the fact that we were home for this, the puppy will be okay. My fear was what would have happened to the puppy if we set it down just before we went to work. I believe we would have come home to find possibly a dead puppy. Please take this off the market before it does happen to another puppy that might not be so fortunate.

Long story short, we got the birds 2/4/2012 and both are dead as of 3/12/2012 approximately. A shame and a scandal for real how is that they have a 14 day policy and the first bird died on the 18th day. The second died several days ago. I don't understand how this can happen. I have seen the articles after the fact on the rapid, sudden deaths. I warn you, if you got young kids in the house like my wife and I, don't buy these birds from PetSmart. Kids are tormented by this. Returning the $170+ dollars spent for the starter kit, birds, and etc will not revoke the torment of kids going into the room and seeing dead animals. Church is the only reason I didn't put them on their doorway, irreversible, very much so.

When we got home, we noticed that the fish was not a red minor tetra and PetSmart was already closed by that time. My husband told me that the employee could not catch any of the red minor tetras so she said, "I'll go to another tank for one." Well, she went to another tank and selected a tetra that was easy to catch. Okay, this is only a fish for $3.99 but it was not a red minor which we wanted because they are quick enough to avoid being eaten by our turtles. The new tetra did not last three minutes in our tank and suddenly became a feeder fish!

So, my next question was, “Why don't you create a western motif, like a watering hole against the wall for the dogs with non-skid paint around the hole and dress it up a little?” I could see the glaze forming over his eyes when he said "corporate would never O.K. something like that.” Well, I asked some of the people around in the store and they thought it was a great idea. Anyway, the next two times I've been in the store the bowls are dry! I took my daughter’s dog to be groomed, 2/22/12, and both were dry. I took my dog in today, 2/29/12, and both were dry. Do I need to inform Danielle Serino, WOIO, Cleveland Television and have her put you in her doghouse?

She didn't want to work with any dog since she got to work. I could tell, because when I greeted her with a good morning, she didn't answer, and had a face of annoyance, because she was the first groomer of the morning, and had 3 dogs waiting for her. I will never take my dogs there. This is Upland California, Pet Smart. This is the second time they have given me such a horrific service!

So we go to the first 3 classes which are half of the classes and nowhere in there did they talk about anything we told them we wanted our dogs to learn. I do not personally care if my dog can look at me for 10 seconds or not pull when I walk them. I like my dogs to be free. I just do not want them in the house and being aggressive towards other dogs.

My girlfriend and I went back in there to tell them that we were not satisfied because none of the things we had originally talked about getting our dogs trained to do were covered and we did not have the time or money to be paying for our dogs to learn tricks we did not care about. After telling us how there is a money back guarantee and satisfaction guarantee, the manager said that he could only give us back some of our money. I told him that we were very angry about that and that we spend over $200 a month at that store for our dogs and if we do not get our money back like he guaranteed us, then we would not be shopping at PetSmart anymore. There are plenty of other stores in our area with same prices. But he was just a jerk and gave us half our money back and said, have a good day basically. That was a general manager at PetSmart in college station TX. What kind of management is that?

The first night we went to get fish, a new tank and accessories, we asked for some assistance from a lady working there. Instead of giving us her opinion and ideas and letting us decide what we wanted to do, she basically explained that she was not going to give us fish that night and that we had to take the tank home, set it up, and let it sit for a few days before I got fish. Some of her reasoning made sense so I decided not to fight her and just went along with it.

I came back a few days later. My boyfriend and I discussed several combinations of fish to get but decided that since it was a new tank, we would just get five goldfish and a Pleco ( sucker fish). We picked a few fish we liked that we figured would be easy to catch because of their obvious markings and asked for assistance. We got an older gentleman who was an even worse sales person. He acted like it was hassle to get the two specific fish we liked and told us that we could only get three goldfish if I wanted a Pleco because I only had a ten-gallon tank. He also basically explained that because I had a new tank, I could not get a Pleco because I had nothing in the tank for the fish to eat. I asked him if there was any kind of Pleco food that we could start off with. He then changed his reasoning by saying that goldfish give off ammonia and it would kill my Pleco.

At that moment I was so frustrated because there was no winning this battle unless I took the net (fish catcher) and got my fish myself. I angrily watched as he got my four fish ( two of which I just let him choose so I could get out of there) and left. I went somewhere else to get the Pleco I wanted.

Thinking about it a few hours later, I got more frustrated at his demand for allowing me to only have four fish in my ten-gallon tank when the approximately 10 to 15 gallon tank he was getting my goldfish out had more than30 fish in it. All I can say to finish this complaint with is that, " a few bad apples can truly ruin the whole barrel", and I refuse to refer PetSmart to anyone ever and you will not catch me or my family in a pet smart again. Thank you for your time.

It amazes me all the people having these same problems with Blue Buffalo dog food & it is still on the shelves. Believe me, I have told every dog owner about this dog food & told them to stay away from it. Again I cannot believe its still out there on the shelves for sale.

This seems like a rather harsh policy, as people can easily lose receipts. They were completely unconcerned, and only shrugged their shoulders, and never offered any help. I only wanted to exchange the clipper set, not get my money back. While I understand some people might take advantage of a company, this also punishes everyone who shops there. It's amazing how easy it is to buy something there, but how rude they are if that item needs to be returned. I am absolutely disgusted at this type of treatment, and can easily take my business elsewhere.

They spun and jumped, so I think something poison was in the tank. I checked the bags and PetSmart had written on the bags in magic marker. I believe this got into the tank and killed my fish. I have 5 Discus left. I called them and they said they would make sure no one used markers and thanks for letting them know.

There was already another customer arguing with the staff left there standing by the closed door, and I went to them hoping I could still get my dog. But the thing they told me was that I couldn't get my dog because they were closed. Supposedly, they closed at 6PM today, which I was never specifically told by anyone working there. I wanted my dog back, but the only thing the guy said is that since the transaction system is already shut down, there was no way for me to pay for the salon service, and thus I could not take my dog.

I was never told they would close at 6PM today, and even if they close early today, I never thought they would just leave a customer's dog just like that, without letting know. It is the last day of 2011, and my dog is stuck in the kennel, in the dog salon at Petsmart, by herself. Even without her food (they at least said she had her own water bowl). All I could do is just to leave the store, since no one working there wanted to help me. I will go back to the store tomorrow morning and get my dog back. I will never go back to Petsmart ever again.

The manager told me no she couldn't because she didn't have time to sit and baby sit all snotty like and told the one I wanted to go do something else that had nothing to deal with grooming. As far as I'm concerned and all the problems I've heard about the store and from what I have experienced as a consumer/customer, I would never go back to that store or any other store that has PetSmart's name on it.

I always shopped at PetSmart, but seeing how they treated that guy, I never want to shop there again. Nobody should be treated like that in any way or fashion. I felt really sorry for what the black associate went through. I thought PetSmart was a family friendly environment. Nobody should ever be so mean to anybody like that, when you have guests walking around, and can see that situation. The tall guy with glasses downing an associate.

I checked the box on the from that stated I did not agree to shaving my dog. My husband went to pick up the dog and asked them who told them to shave him. The guy that gave him the dog just had a blank look on his face according to my husband. When I saw Polo (our dog) when he go home, I was very upset that they shaved his whole body. He only had hair on his head. I was only in town for a couple of hours and I did not have time to go to the store personally. I called on 5 December 2011 and asked for a manager, she put me on the phone with the groomer. I asked her why did she shave Polo and she stated, "I told you there was some matting" and I told her that as she may recall, we looked at Polo together and he was not extremely matted. She actually said his top side was good.

I went on to ask, what you want me to do. I can't put the hair back on. I told her that I am not stupid, I know that, but she should have called me if she felt she had to shave his especially since I noted on the form that I did not approve for his to be shaved. I think the reason she shaved Polo is because she was very behind and my husband called at about 3:00 pm asking when he would be ready. The groomer at PetSmart did not have my puppy or his owner's best interest in mind. When the customer marks they do not consent to shaving, they should be called if the groomer feels shaving is the only choice for the pet.

When I asked about this charge, I was responded to rudely that "we've always had this charge when you bring your own", which not only doesn't make sense for the fact that you are not using your product, but one I already paid my vet $30 for, but the person I spoke to was also fully aware that it was my first time bringing my pet there since I had to hand her vaccination records and all of my personal information! So as far as her attitude in letting me know how the company has always worked, it would have been nice for you to tell me that from the start when I handed you the bottle along with my pet.

Once I went up and paid for their services, I went to the back to retrieve my dog. When I took her out of the crowded salon area and into the main store to give her some loving I was horrified. Not only was she still wet but she smelled not at all of her medicated shampoo, but of perfume, after I repeatedly stressed the fact that she was allergic to everything! My dog, who is a total ham and normally wants nothing more than for every person and animal alike to give her attention with her wiggly butt, was b-lining for the door wanting to get out of that store. I was so upset that I put my dog through that mess that I was crying as I left.

When reading Harley's "pawgress report card" I was given as I left, I was again reassured of the incompetence of the salon attendant. Every section filled out was a lie:

Nails - Good shape (bull).

I will never go back to this place again! I was so upset and my poor baby suffered for my decision.

Upon arrival, I walked up to the automatic doors just as an employee, Nicole, was locking them. I asked her to please let me in, that I knew exactly what I needed and that my dog was hungry, I would only be three minutes. She said, "I'm sorry but the registers are closed." I then got angry because she was lying to me - directly behind her I saw two lanes open with short lines of people, still waiting to be rung up. I pointed this out to her and she said "Sorry, there's nothing I can do, I've already locked the doors." I asked to speak to her manager. She went to find the manager and came back without the manager. She unlocked the doors, glared at me and said, "My manager says to get what you need and then get out."

I got my dog his bag of food, and checked out. Before I left, I told Nicole that she could benefit from some customer service training or failing that, go into a non-retail line of work because she was very rude. She then replied, "You were the one who was rude to me." I told her that her opinion was irrelevant because I was the customer and despite her attitude once opening the doors, I still bought a product from their store and the next day I'd be calling to speak to the district manager about her behavior. When in fact I should have left as soon as she told me to get in and get out! Such disrespect. If my dog hadn't needed food that night, I would have turned around. We have not set foot into PetSmart since that day and will not ever again. Nicole is still working there by the way - I never forget a face and I saw her the other day in another store in her PetSmart attire.

Things that are wrong with this branch's customer service: 1. Employees with a bad attitude 2. Managers who refuse to deal with what is obviously a problem on both ends because they are too busy talking on their phone in the office (I never saw the manager once, nor heard her, and if Nicole hadn't identified her as a "she" I wouldn't even know she was female). I had no choice but to rate this business with one star. If I had my way, it would get no star!

When I threatened to report her, she said she would fix me. Two days later, I am accused of my dog causing a 2 inch deep wound on another dog that was treated two days later because it had just started bleeding. What the heck?! Anyone with 1/2 a brain knows that if there is a puncture of 2 inches in depth made to a dog, it is going to be favoring that area, bleeding heavily, yelping and showing all sorts of signs within seconds not two days later.

And the thing is, there was no report of any dogs attacking or getting attacked at the store or to animal control. Watch out when you deal with Petsmart in Naples, Florida as they are as crooked as they come and are very fraudulent! I was robbed of over $200.00

I took her to another clinic where I was told that a 4-day stay there with intravenous medicines would run me around $300.00. He said that he had seen much worse cases than her that pulled through. He stated that the treatment she was receiving there was "like pissing in the ocean". It means that what they did there was better than nothing, but only slightly better than nothing. He also said that if she had continued this "treatment", she wouldn't have made it. The new doctor had her well again and running around by the 3rd day. I spent a little more than $400.00 at PetSmart on a treatment that would have killed my dog before being charged $300.00 at the new place to get her well. This place is a ripoff. They will not try and heal your pets if you cannot come up with the money up front to meet their ridiculous price demands. Do not go there if you care about your pet.

So, my husband took her in today, after she has been there for 8 hours. They gave him the wrong amount on the cost of the test, and because they could not get a hold of me, they did nothing, but they have my husband's work number and they never did call it. Then, I got to look at her paper and it says, "abnormalities about her eyes," and they did not tell me anything about it either. I have never gone there where it did not cost me over a $100.00 to take her.

The rate for this is 1. I had to put one because it would not let this go through. I think it is a shame that after all this time, the dog is almost at the end of her life and they think they known what is wrong with her. Contact me if you are like, "Boy, do I have more."

I have a destructive terrier. Our trainer suggested that we get a kennel for the backyard so that our dog won't eat our furniture while we're away. I mistakenly bought just the cover for the kennel. Then, an hour later, we went back online and ordered the actual kennel which was way more expensive than I thought. I called the hotline to cancel the cover, and someone said "I can't cancel that, Ma'am." I'm pretty sure they're counting on people being too lazy to return an item once it's delivered. Anyway, they sent me a 'survey' to ask how my experience was and I explained what happened. Then, the next day, the cover was delivered.

The day after that, I got an email cancelling the order. I emailed them back and asked about the cover or the kennel that was being cancelled and mentioned that my card is still charged for both (and explained, again, what I wanted). The kennel was delivered a couple of days later. The last email I received said that they were going to pick up the cover. Well, that never happened and my card still shows it's charged for it.

Then, my husband started to put the darned thing together. Screws were missing and the chain portion is completely tangled and messed up (sections on the ends are outright missing).

At 6:30, I head back to PetsMart thinking they forgot to call me. When I arrived, the groomer informed me that my dog was not ready, and it would be 30 more minutes. I wasted about an hour and 45 minutes in the area--still no phone call. At this point, it is now 8:15 p.m. and PetsMart closes at 9--and still no call.

When I went back to the store, there is the groomer, finally clipping my dog's hair! I waited for him to finish (now 8:45 p.m.) and then asked to speak to the manager.

When my husband brought the dog back all I did was cry and scream like a crazy person. To shave a puppy will take him 3 to 4 months to have the same grown hair. So I got the dog and went back to the store, the manager that was there was really nice and understandable, offered us the refund and agreed with me that my dog looked dirty and that shave was not very appropriate for his age unless requested by us, which was not. But he said that he was just filling in that night and he was going to pass the incident to the actual store manager next day.

So I called next day and said everything again to the store manager, Scott, he listened, he apologized and mention that my husband had sign the paper authorizing the "haircut". Okay, please do not call me stupid! We always have to sign that paper when we leave our dogs there but that does not mean that we understand that the groomer will not even try to bath or brush my dogs hairs and will go straight to the shave. But likely the super smart and efficient groomer gave the visit report to my husband in which he checked that the coat of the dog was good not matted as he told me after shaving him. Paper by paper I have the proof that what he did was unprofessional and unnecessary. After all the discussion with the manager by the phone he asked me if I could take that dog back for him to see if he was dirty and they would clean it up! Really? They should not worry about it, I am not bringing my dog there anymore. The poor thing looks so silly, not to mention that his ear cut is all chopped. I know that a bad haircut is minor close to what happens with your little fellas but I am still really upset. I would have done a better job myself.

The day came for the shaving and we dropped them off. We picked them up later that afternoon and we have noticed right away that they were very scared. They would not leave my wife's side. If my wife would go outside without them, they would go ballistic. They were traumatized. Later, we noticed that there were scabs on all of their nipples. Later that evening, they began rubbing their rear ends on the carpet and biting at their rears. This anal discomfort they seem to be experiencing continued to get worse over the next few days. My wife finally had enough and called Petsmart to complain. The vet told her to bring them in to look at which she did. The vet confirmed that their groomers had nicked some of their nipples and a couple were completely shaved off. I can't imagine how much this must have hurt them. There had to be blood everywhere and they had to be yelping. The vet also told her one of the dogs anal glands was not completely extracted. Lastly, he said that both dogs had a fungal infection. The vet said this was pre-existing, which we know to be false. The dogs were fine before we took them to Petsmart and how would both dogs catch the same thing at exactly the same time unless they used some dirty instruments on them. Their vet did give us some medication free of charge which did clear up the infection.

We always had very rude customer service at the Trussville Petsmart. We are very polite, patient people too, so it is not like we are instigating their rudeness. My wife has finally had enough and said we are never going there again. We will have to drive 5 miles out of our way to the nearest Pet Supplies Plus, but it will be worth it to not put up with the unprofessional/unskilled staff, terrible customer service and danger to our dogs. Go somewhere else!

Then they told me no, I was not told the right information. The return policy was on the bag the fish came in. I asked the manager to please show me where it stated that. The manager could not find the return policy on the bag either and they collectively--the manager, cashier and clerk--decided that it was on the old bags. These are the new bags. I can t understand how a big organization like Pet Smart can solely rely on a verbal only return policy. I think it is totally unfair to the customer and absolutely crazy for a company like this to risk this type of policy.

In order to try to save this dog's life, I left him with the vet for 3 days in isolation and critical care. My dearly loved 5-year old dog had to undergo a broad series of injections to try to prevent his demise as well. Even though these dogs were offered by a 'rescue' society supposedly, having them on premises at Pet Smart, as well as the advertisements, led to legitimacy of the adoption process. The dogs should have been in good health. These puppies were also neutered at 6 weeks old, which should have created alarms for someone who knew better (which I did not). I also found out that the puppy had hookworms although supposedly (according to the paperwork), he was wormed. The vet told me the products used for worming and the initial immunizations were substandard. Pet Smart should be responsible for hosting the adoption process.

Only 2 weeks after the second grooming, I had to rush my dog to the 24 hour animal ER because of a pussing rupture on her right butt cheek. The vet looked at it for 2 seconds and was able to tell that her anal gland had ruptured because it was never expressed. He also stated that it is part of the grooming process.

I called PetSmart the next day, only to be told that this is a "request only" procedure. What if we don't know about it and how important it is? My poor animal had to have a 2 inch abscess removed from her butt cheek, has a nickel-sized open wound, and is on pain killers and antibiotics. Needless to say, the bill was $380 dollars. I have contacted PetSmart customer service but I do not expect a response. I think my next step will be to contact the BBB.

From http://www.myfoxhouston.com: Like many pet owners, Rozzy ** has always considered her dog, River, more like her child. "I love my dog. My dog is my everything," said Rozzy. So you can only imagine her disbelief when she dropped River off at the groomer Wednesday and minutes later got a call that something was terribly wrong. "I just picked him up and I held him and I was just crying. I said, 'What happened to my dog? Somebody please explain to me what happened to my dog,'" said Rozzy. The champion-bred Maltese died, but when she asked the folks at PetSmart how it happened, she said, they gave her the runaround. "(The groomer) said, 'He jumped off the table'. Then he said, 'He fell'. That's when I said, 'Did he fall or did he jump? Because first you said he jumped, now you're saying he fell'", Rozzy said.

She said what hurts her the most is that she has come to the same grooming salon for the eight years she had River, so she expected the people there to have a little more compassion."You see these bags, I have cried for the last 48 hours nonstop," said Rozzy When we contacted PetSmart to try to get an explanation, they instead offered an apology. "No words can begin to ease the loss of Ms. Rozzy's beloved dog, River, nor adequately express our sorrow. We consider Rozzy and River members of the PetSmart family and deeply regret River's passing," said a spokesperson with PetSmart.

But that's not enough for Rozzy, who said she immediately took her dead dog to a private vet--and she says she has paperwork to prove that PetSmart's versions of what happened that day don't add up."I brought him here to get groomed for Christmas pictures -- so we can take our pictures, but never to die," Rozzy said.

After I transported the pet, I called every PetSmart in a 45-minute drive radius and every single store had the cheaper one. I called the store manager and he said the problem was a computer glitch. I called customer care but they never responded to my complaint, that they were gouging. Petsmart is a cute warm name but these guys care less other than their bottom line.

I took her to an emergency vet the next day, because my dog could barely see. They found that both eyes had been scratched, and gave me medicines to heal her eyes. I went to Banfield, and told them what was found. The vet then admitted, they must have got chips from cleaning in her eyes. My dog's right eye got better, but not the left, and when I went to Banfield, they told me to take her to a vet, who deals with eyes. I took her there, and that vet was able to fix her eye, and Banfield paid the bill, after I reminded them how she was injured.

I would never take any dog, cat, etc. to Banfield, because I love my pets. Now, they are turning me in to collection for the wellness contract. They will get the money, when they pay my time and suffering, worrying about my dog. I did many trips to and from vets, spent time on phones and worrying about my dog, to the extent that I got sick, and had to see my doctor. I had this dog since the day it was born, and she is family. Now, they have people harassing me on the phone for money they will get, over my dead body.

I then decided to get one as well and open to see myself if the $5 gift coupon was inside as I know sometimes containers or bottles can be opened without breaking the seal. As I was opening the container, the 2 shoppers walked away leaving the opened container behind. Also, as I was opening the container, one of the store associates (Sara) walked by and shouted that I would not be able to use the gift coupon today anyways. Regardless of the rude way she approached me, I decided to place the gift coupon back inside of the container and get 3 other containers and continue to shop.

A few minutes later, the same associate (Sara) showed up in front of me to accuse me of opening a container she had with her and taking the gift coupon. I was shocked with her attitude. I tried to tell her that the container I did open was inside of my cart and that I was going to pay for it. She threatened to call her manager. I told her once again that she was making a mistake and that I did not care to have her manager talk with me. As I tried once again to continue shopping, associate Sara and her manager approached me and in front of a few customers, and she once again accused me of opening the container and taking the gift coupon. I was speechless and embarrassed with the whole situation.

I tried explaining once more to Sara and the manager that I was just making sure the coupon was in the container. However, associate Sara continued to humiliate me in front of the other customers. Her manager just tried to tell me that I would not be able to redeem the gift coupons today anyways. I wasn’t even interested in using the coupon at that time anyways. I was only checking to see that the coupon did actually come in the container as the other customers had told me.

I never felt so insulted and humiliated in my entire life. I am a good person who works hard. I would "never" allow myself to steal a $5 gift coupon. I left this store in tears and as a result, PetSmart has lost my business, and last but not least, PetSmart associate Sara and her manager seem to not have any customer service skills whatsoever. Associate Sara's behavior was wrong, rude and unacceptable.

So, when I heard that PetSmart was getting ready to open, I was so happy because the drive back and forth was wearing me and my vehicle out and I wasn't getting compensated for driving way more than anyone else. With gas prices going sky high, my drive was 1-1/2 hours one way there and back for a total of 3 hours each day Sat and Sun. It just wasn't worth it for me to keep working for them much longer if PetSmart didn't open soon. After pestering my boss letting me demo in H.S., she finally put me there every Saturday.

He said the store is too small for another demonstrator to setup and I couldn't be there. That was fine with me since the store is very small. I had no problem going back home. Then he said kind of hateful that I could stay if I didn't put my table up but just walked around the store. I told him no problem. He said corporate didn't tell him about the demonstrators being there. I walked up and down the aisles and with in my 4 hours, I talked to 14 people with about 11 conversions. That following week, that assistant manager called my employer and made a formal complaint that I didn't talk to the customers, the other pet food girl made rings around me, and that I drank my water out in the store.

The other pet food girl never talked to anyone. She, in fact, told me she hated doing demos and didn't even want to be there. She didn't talk to 1 person. She was talking to the adoption people and texting on her cell phone in the aisles constantly. She had her water sitting on top of her table and drinking it along with soda. Because of that complaint from him, I resigned after all the years I've worked as a demonstrator. I have never had a complaint in my life. That man lied and is very unfriendly. I think this is a discrimination situation since that other demonstrator is 20 years younger than me and he just didn't want me there. I was willing to go home. I had no problem with him not wanting me there. With the economy as it is now, I really needed my 2nd job but thanks to him, he did nothing to lie, which was very wrong.

The manager of this Petsmart said they could not help me, although I only needed someone with skinny arm to reach in and push a button. One young man got in a heated argument with her about helping. She threatened his job. And when I asked for water to at least water my dog down with, she walked into the back to bring out bottled water which she wanted me to stand in line and pay for. I just threw the money at them, and walked out.

They did allow me to use the phone to call for a locksmith, which never showed. The vet did not bother to help as well. I think they would have been fine sitting there watching my dog die from heat. However, some nice young adults came to our rescue. I wish I had their names. The young lady took off her hoodie, pulled her shirt sleeves up, reached in and around and pop: she saved the day!

I wish she owned a pet business because I would be buying from her. Too bad, I am in charge of a dog walking group as well as volunteer with a dog service. They will lose a lot of money. And their reputation is shot because I plan on spreading the news about this lemon of a business.

For a place that prides itself on being dog-loving, they were going to watch my dog die! Oh, and by the way, just the week before this incident I heard the groomers yelling for the dogs to shut up! They were only barking! I should have listen to inner warnings then. Hope this place closes! My husband and myself, not to mention my dog, were all sick from stress as well as the heat.

I called the manager of the store and asked for an explanation, and he didn't even have the courtesy to say sorry! Instead he was trying to tell me that the dog was not neutered and so he had marked his own territory and hence he is stinking from his own urine! In fact, he was neutered and it was in their records, as he had stayed there once before (we had a bad experience even then). My dog has never passed urine in my house; he is very well house trained. In fact, he probably got into contact with some dog excreta and they never even bothered to take a look at him or wash him .

I told the manager that he was house trained and had been neutered. He was still repeating the same story as if he was a "tape recorder". He had the arrogance to tell me it was all my dog's fault. One more thing, they took extra money from me saying if I didn't pay the dog would be taken out only twice in 24 hours(!) and still he came covered in urine and feces. Obviously he was not taken out at all! I couldn't understand how Petsmart could be so bad and how could they employ such ignorant and pathetically arrogant people in their managerial positions.

They evidently put this down in their computer because the second time we went there and I asked for them to file my dogs nails, they once again only clipped them but this time, the lady had two other women and the store manager hold my dog down. My dog is a Siberian Husky but at the time was only about 4 months old, so he wasn't very big and he was so petrified he yelped and cried for me but they wouldn't let me go behind the counter to calm him. I was so upset, I ended up in tears by the end and we haven't been back since.

As for Bansfield, it is a complete and utter rip off. According to the vets, there you can't find cheaper services. Well, I have talked to other dog owners and that is not true. I myself, am a wife of an Airman so I can take my dog to the base to get his shots and things. The other issue I have with them is I bought blue buffalo dog food which I heard from countless people including the vet at Bansfield, the food is great.

The vet didn't mention that a lot of dogs experience diarrhea on the stuff and if your dog gets diarrhea to just change the dog food. Results my dog had diarrhea for 4 months because I thought at first it was a food allergy from chicken or the rice. So, I switched flavors then I went to Bansfield. They told me, I would have to buy hypoallergenic food and they would need to do $400 in tests to check what was wrong with him. I passed on that option.

End result diarrhea. I then looked up the food and found diarrhea is a common occurrence and Blue Buffalo isn't as good as what the Bansfield vet told me it was.

He ended up staying at the Vet's for 7 days because he had been poisoned from eating this food from Petsmart and Petmart won't take the responsibility for this or help with the Vet Bills or anything even know this food was on recall on the FDA web site. Petsmart doesn't care about Pets just about money, so don't shop there if you care about your Pets or they will die.

I was setup on automatic pay via my credit card. They alleged they could not bill against this card but cannot back up why they could not post the charge to my account. I understand that it is my responsibility to pay my bill at $18.95 per month which was set up on automatic payments against my Capital One MasterCard which always has sufficient balance to cover my automatic payments. I have several other accounts set up for automatic payments on this card: my son's college school ring, my Comcast cable provider, etc. I did not have any problems from the other auto pay bills nor did I ever receive a call or letter to tell me there was a problem billing against my credit card. .I take pride in my credit score and paying my bills on time. I find it hard to believe that PetSmart endorses these poor business practices at the expense of losing customers.

The collection rep indicates I really have no recourse of action. This is an issue of principal that I hope someone looks into for other customers. I value the service provided by the awesome vet staff. However, the billing and/or office management processes need to be assessed and re-vamped. If this issue is not resolved in my favor, I will choose to no longer do business with PetSmart. I will share my negative experience with all my friends, co-workers, family and anyone that will listen. I will also register a complaint with Better Business Bureau and Consumer Affairs.

Again, let me re-state, I am willing and able to pay what I should have owed based on the monthly charges and would like to continue my PetCare program with PetSmart. I do not think it is fair to send to collections without any attempt to notify client and then to up the charges based on usage. Sounds like no one cares and PetSmart make out. If you lose customers based on your slack business practices in the end will impact your business. Sincerely, Joyce ***

I jumped on the internet and tried to type in this and Sentry XFC popped up all over the screen with people experiencing the same symptoms as my dog. I immediately bathed both my dogs in Dawn detergent several times to rid my dogs of this. My dogs are still tearing away at themselves. I am on a very strict budget due to me losing my job and cannot afford a vet like before. Where is the R&D at Sentry? This product is highly toxic and someone should be held responsible. I feel that Sentry revised the original formula and still did not get it right. i looked all over the internet and found no one has posted anything on the new formula XFT 61. This product should be pulled from the shelves and Petsmart should have dropped the Sentry/ Sergeants line from their stores and should be held responsible due to them already knowing there is a problem.

We retuned to Pet Smart on 6/12 to explain the circumstances along with a letter from the vet explaining the symptoms of kennel cough and ear problems. We spoke to a manager who took a copy of the letter and said she needed to contact the corporate office and would return a call. On 6/14 the manager called back stating there was nothing they can do because I signed a release form. The issue is not only the dogs’ illnesses but when I brought them in they were very busy and I had 2 dogs in my arms and they threw a sheet of paper in front of me not even explaining what I was signing for. I was not given a copy of this form. I work in a retail environment which demands full disclosure and that it is understood by the consumer. We feel we were treated unjustly and that our dogs had to suffer through the negligence of this company. We can only wonder how many other dogs incurred the same illness.

No resolution with Pet Smart. They are blaming the consumer for their negligence by not reading the paper that was thrown at them with no explanation as to what was being signed. We incurred $137.64 in vet bills, lost one day of work and have had sleepless nights of hoping the dogs would recoup. Brie is still showing some symptoms a week later and am worried because of her age. This could be deadly if not cured. I am most upset that there was not even an apology of admittance of any wrong doing on their end.

I never received a phone call so around 3:45 I drove to PetSmart to see what was happening with my dog? No one said anything to me when I walked in at first; then about 3-5 min later a girl drinking a water bottle said can I help you"? I said yes I'm here for my dog is she ready? She said "yes we called you". I asked her what number they called. Well they called the specific number I told them not to call because it was not in service. They never listened to me or looked at the sheet or entered an updated phone number for me.

My dog sat at PetSmart for almost 6 hours because someone couldn’t take the time to type 7 digits into the computer. Then I see my dog and no one speaks to me, I get handed my dog over the gate and the girl says here you go very rudely. No one took responsibility for the phone number problem I felt as if it was my fault. Then I finally check out upset and irritated, and leave with my dog and not happy with her grooming at all. She sat there for almost 6 hours and her head was a mess, and her tail didn't even look as if it was touched! I called the store manager and she offers me to take my dog half way across town to have them fix her. At this point just wanted a refund, and that was never offered to me, nor was I feeling like I was being taken seriously, yet again. I'm not happy I paid $50 dollars to have my dog sit in a kennel for the whole day while they did a halfway job. Please be aware if you decide to take your pet into a PetSmart grooming center. I will not be going back. I spent $50 I am on a budget, and felt as if I should have received a refund.

When we came in, I said that I needed his nails cut and the guy didn't even look at me just started writing the bill up on the computer. My dog usually get a tiny nervous when we take him in so he peed on the floor. My boyfriend’s mother then asked the guy if he had a paper-towel to clean it up. He didn't even look at her, just smashes it into her hand. Of course, that wasn't enough so she says "do you have any more?" And he says, "no, I do not, your going have to go out into the store and find it yourself," which I thought was rude.

When it comes time to hand over my little Oscar to the guy he yanks his leash out of my hand does say "here" or anything polite. He gets Oscar on the table and this is where it gets bad. Every time we've ever taken him the person cutting his nails usually talks to him nicely, pets him and then starts cutting his nails. That is the proper way. Oscar never struggles or gets scared. The guy puts him on the table and instead of putting his arm under his belly and doing each paw; he stands him on the table on his back legs with a collar around his neck standing him up. I'm thinking, “Where the ** did you learn to cut nails that are not how you cut them.”

Next thing I hear is my dog yelping, crying and squirming because the guy cuts Oscar’s poor paws down past where the quick is (vein inside of a dogs nails). At this point, Oscar is terrified and keeps squirming and yelping. I then physically see the guy slap him and yell "shut up" to my dog! I'm ** so I say "Excuse me!" only to be ignored!

The guy then proceeds to cut my dogs nails past the nerve on every single nail and ignores me every time I say something and tells my dog to shut up three more times. My dog almost fell off the table 3 times which with that leash they put around his neck could have killed him. Oscar was so scared he pooped on the guy and the guy says "I'm so tired of these **dogs."

Hey PetSmart, how about a tip! Don’t hire guys that don’t like animals! My dog is now going to be terrified to go and get his nails cut and he can barely walk around now because his paws are so tender!

In the past I have taken Moxie to a golden retriever breeder/groomer to be clipped, and for $35 she comes out looking ready for the show ring. I paid the PetSmart groomers $80 to have her come out looking like she was attacked with a pair of blunt garden shears. Never again! Ridiculously high prices for terrible amateur service. I am out $80. PetSmart loses a customer and my poor dog has to walk around looking like she has been mangled by a pack of rabid squirrels.

Warning, they are told to do this, so PetSmart can make even more money off of the people.

On 3/06/10, I went to have my dog groomed there at PetSmart. I will never do anything at PetSmart ever again! There were lines where they shaved my dog, the shears were very dull. My dog even has a very bad razor burn on his head, now I have to put medicine on it so it doesn't get infected while he is scratching it. They even charged me a ridiculous price of $62.79. We told them we gave our dog a bath before bringing him, but they still did whatever they wanted to do. They grinded his nails, which we didn't ask for, now they are pointed and are sharper than before.

The damage that has resulted was my loss of $77.41. All I am seeking is to recover what I spent on the purchase that I never received in the total amount of $77.41. I believe that the lack of information i.e. an address and last name of representatives emailing me is their way of making it very difficult for the consumer to resolve their problems. Shame on Petsmart. They should change their names to Petsheisty.

After waiting at the PetSmart store for an entire hour, Zeus was returned to us, looking like a lion! They had not cut his head, ears, or tail. He was in care of the PetSmart grooming salon for a total of 7 hours and was not "shaved" when he was given back to us. Only his body and legs had been cut. My husband proceeded back into the grooming salon after a few minutes to see what could be done about this. The store manager, Chris, and the salon manager, Manny, proceeded to explain to my husband that my dog bit the groomer 7 times, that he wouldn't sit still while his legs were cut, and he was very hyperactive. They told my husband that it was his fault for bringing Zeus to the salon on a 'busy Saturday, when there were pet adoptions'. When my husband asked why he was making a fuss about his legs being cut, did they not stop cutting his legs and cut his head/ears/tail, they had no response.

When my husband asked why my dog was not taken off the grooming table and we were not contacted after the first time our dog 'bit' the groomer, they had no response. I have taken my dog there every 3-5 months for the past few years to get the very same haircut that I did today with no problem. As we were in the car on the way home, I called the store to get a district manager's phone number because I did not deem that a $23.50 refund from a $47.00 incomplete haircut was a good fix to my problem. When Chris, the store manager, who my husband had just talked to, picked up my call, he proceeded to tell me that he "understood" why I was upset but had nothing to tell me as to how he was going to fix my problem. I was on the phone with Chris for a total of 15 minutes where I was told that I had no reason to be upset and that I could bring my dog back to wait for him to be cut again.

When I asked why that wasn't done when I went back into the salon after immediately picking up Zeus, he again, had no response. I was told by Chris that I was not giving him a chance to talk. He proceeded to explain to me my husband only asked for half of his money back, which is not true. When I asked what was going to be done about the employees in the salon that obviously could not do their complete job in a 7-hour period, he said nothing. I then realized that I would be taking my dog elsewhere from now on. After letting him say what he needed to, he reluctantly gave me the district manager's phone number, asking me why I wanted to contact him at all.

I told Chris, as most dog owners would, that having my dog sit in a cage for at least 5 hours without food, water, or being taken to the bathroom was unnecessary and I would not let happen to him again. He then told me that my dog was "being worked on the entire time he was there." All in all, PetSmart is a good company, but they have very bad people running it, who do not have customer service skills whatsoever. I do all of my pet shopping there, and will try a different PetSmart store from now on.

On one occasion, I spoke with the manager on duty and told him of my concerns. I thought it was highly inappropriate and irresponsible to display an item that was poisonous to their customer-base (animals) at an accessible level that tempts them. I was told by this manager that it was the responsibility of the dog owners to make sure their dogs don't eat the candy. I told him that like children, it only takes a split-second for something to happen, even under watch by a parent, and that is why companies are often sued by people for injuries/illnesses suffered from their neglect. He told me that there was nothing that could be done about it.

I then wrote to, and called Corporate Headquarters, and they emailed me that they have never had an incident at any of the Petsmart stores that sell and display chocolate candy, and that while they appreciate my concern, they couldn’t promise that the candy would be removed from their shelves. I would like everyone to be aware, not only to monitor their dogs at the registers to make sure they don't sneak this candy, but also to say that, if anything unfortunate does happen to your pet because of Petsmart's inaction and you want to hold them legally responsible, you will know that Petsmart was fully aware of the potential danger and failed to act to correct it. I'm so upset at them. How much money can they possibly make off candy for children that they think it is worth the danger they pose to their canine customers?

His behavior was that of an animal that was poisoned. We said no. They decided to treat him for toxoplasmosis and put him on high dose antibiotics. We continued the food (we had no reason not to) and his meds. He continued to lose a large amount of weight and throw up. He went from doing OK, to gravely ill. He turned yellow and became very, very sick. We rushed him to Banfield again. They did not know what was wrong and again wanted to do many, many tests. We agreed to a basic blood test that showed his liver enzymes very high, indicating liver failure. We waited at the hospital for over 4 hours and had them hydrate him and took him home. The vet did not speak very good English and seemed very overwhelmed with all the other patients and did not take much time with us.

The next day, we called the first vet to explain the results and what was going on. Again, up to this point, no one knew what was wrong. We were preparing to have to euthanize our kitty as no one could pin point why his 4-year-old liver was failing. Then it hit me. None of this started until we switched to the Nutro food. It was my husband who said, “Do you think it has anything to do with it?" I googled the food name. Sure enough, Petsmart had sold us a bag of the recalled cat food, 6 months after it has been recalled due to high zinc levels. Not only did they not remove the food from the shelf, they “clearanced” the remaining bags. Had I not have really researched this, our cat would have been euthanized.

I immediately called the vet and we went in. They were not aware of the recall. I had printed in all the FDA and Nutro information and brought it in. I also explained we had a bag that he had eaten that matched the lot#/ date/ UPC code recalled. His symptoms were exactly the same as the others who had the zinc poisoning. We had been unknowingly poisoning our cat with this tainted food. We are now on the long haul with our kitty. We are doing IV treatments at home. Special food and medication. His outcome is unknown.

The next week, our Beagle woke me up in the night panting as if she was in pain and shaking. The next morning, we took her to the vet. He gave her an antibiotic and said her lymph nodes were swollen. Again the next night, she had the same problems. I finally realized the dogs' food was now mainly Nutro Max Weight control. They were getting sick from their new food. We have now switched their food back to what they were using previously and are hoping they will get better soon.

Only adoption groups who file their paperwork through PetsMart (aka give them a "cut" of the adoption fee) are allowed in their stores or on their property. They claim to have called our toll-free phone number to inform us of this policy change; however, that line is maintained daily, and no one on our end has any knowledge of this call. Our Meet & Greet coordinator was frantic after advertising in the local papers for over a month and lining up an extra-large crew, complete with seasonally appropriate Halloween costumed greys, to really show off our hounds and promote fostering and adoption in these months preceding the anticipated closure of the Dairyland race track in Wisconsin where 700 greyhounds will be homeless soon.

Thankfully, a nearby store manager did have enough compassion to make some phone calls to upper management and accommodate our last minute tearful request to set up outside their storefront. It worked out as well as if it had been planned that way; the sun came out and made it warm enough to stand outside; we had hounds in costume in front of a Halloween USA store where the family foot traffic was constant and our family friendly dogs stole many hearts. Some of our volunteers were more than willing to share our story of the uncharitable PetsMart, and at least one customer was overheard to say that today would be the last time she made a purchase from PetsMart. I personally had planned to take advantage of the last day of the Iams sale, but after this experience, I decided to take my business elsewhere, permanently.

We were, to say the least, stunned and appalled at the apathy and uncooperative nature of the store and its management staff. It was an unfortunate incident, and as you know, good news travels fast and bad news even faster. Greyhound owners spend a lot on their pets; they are sweet good-natured dogs who "dress up" well and are known to be big eaters. I personally buy at least one large bag of kibble a month, plus an assortment of chews, toys, and treats. Rest assured it will not be from PetsMart.

I asked, "How is this for my safety? If there was any question about who owns the CC, I would expect you to look at my driver’s license." I was ready to walk out and leave them my order to put back on the shelf, but I decided to use my American Express card instead to make the purchase. I told the manager, "PetSmart isn't being very people-smart in their customer service, so in the future I would be taking my business elsewhere." He could have cared less and didn't even give an apology for the inconvenience. I've never heard of a store not allowing a CC number to be manually inputted into their system so a customer would be able to conclude their purchase. All I can say is: PetSmart, you've just lost a good paying customer.

The only one who didn't know what was going on was this vet. We opted to get a second opinion. Lilly Mae had to endure another 24 hours of pain and discomfort before we could get her to another local vet (My Family Vet, 20120 Kuykendahl Rd. Spring, TX. 281-288-0500), which after a brief exam and no tests, told us what we already knew and in what I can only describe as a reaffirming and spiritual ceremony, ended Lilly Mae's suffering. It goes without saying they are our new vet. I guess all pet owners feel a certain amount of guilt with the passing of their pet. Ours is that we took our cherished family member to a "Little Shop of Horrors" in her final moments. This is our warning to other pet owners. Stay away from Banfield/PetSmart on FM 1960 in Houston, TX.

When I got him home, he could barely put any weight on his hind legs and would fall over in even trying to go to the bathroom. He could not climb the stairs, and I had to carry him up and down. On our normal walk, he would stumble and flop back and forth, like he had either no strength in his back legs or has a more serious injury. I immediately called my vet to tell them of the situation. I have an appointment to see the vet the next day. I will keep you posted if anything serious develops. I am an attorney and will sue PetSmart and contact PETA if I discover any injury to my dog and if I discover that abuse is taking place at the PetSmart Hotel.

Well, when I got home, he ran to his water dish like he didn't have a drink for four hours. Then, I grabbed a pair of scissors and started to clip the random hair the groomer missed and I saw a bunch of fleas on his bottom! My dog did not have fleas when I dropped him off! In fact, he has never had fleas! I knew he caught them at PetSmart. When I contacted the store, and finally got in touch with the manager the next day, they offered me a free flea bath after I already went to a different store as soon as I saw the fleas and treated him with $30 worth of over-the-counter remedies. What is a free flea bath going to do? Make it so that he has to sit in a cage for six hours while he dries and doesn't eat or drink anything? Then, he might catch some other insect infestation or disease from the unsanitary facility? No thanks. They also missed some of his nails. Some of them weren't even filed down. I will never have my dog groomed at PetSmart or purchase any of their products again.

Then the next day, I called from the airport and they said the dog would be ready in 20 minutes. I got there 30 minutes later to allow for more time and they said the dogs bath was never even started and to come back in 30 more minutes. They had me waste a trip out there for nothing. So I drove away and they call when I'm almost home (6 minutes later) saying the dog is now ready. How could they give him a bath and dry him in 6 minutes? I asked for some compensation, but the store manager said all I get was a free bath. I don’t feel that’s sufficient. I have called the corporate offices many, many times to not receive a phone call back. The manager told me over the phone, no one would reply.