PetSmart Reviews

If you buy an item at petfart, keep your receipt because they just about get angry and treat you like crap. Fat balding rude manager with no people skills. Go anywhere but PetSmart. Petco is much much better!!

On 8-29-2019, I visited PetSmart in East Greenbush NY. Its mailing addresses is Rensselaer. I was looking for a particular brand and type of food for my dog, a yorkie, that we feed her. I was having trouble finding the product I was interested in. An employee by the name of Erica saw this and asked if I needed help, which I did. She checked the shelves with me and she to could not find the product. She then checked the back stockroom, no avail. She then called several other stores to see if they had the item I wanted. They did not. She then searched to see what the store offered that was similar to what we were using and advised me of a product that was close to it.

I had an appt. at 1pm. When I showed up they said it was 1230. My card said 1 pm. So the girl couldn’t have been ruder. They turned me away. There were 5 people there working, well working is a stretch. They were doing nothing. I went to the manager who took the rude girl in the back and talked to her. They came out and said they were going to take me after all. I asked who the groomer was and they said the rude girl. No thank you, you are already the meanest person I've dealt with today. No way I’m trusting you with my dog. I don’t pay people with attitude to work for me. They had no interest in keeping my business.

I left my dog twice at Petsmart Hotel, and both times, my dog came home very stressed, bad smell and I noticed she lost weight. The last time they told me her bed cushion was wet with her pee, although she never did that at home. They offered to wash the cushion, and when I came back to pick it up, they couldn't find it. They told me there was nothing to do, because I signed a paper that says they were not responsible for lost items. They didn't even say they were sorry about. I am very disappointed and definitely not coming back.

If you love (or even like your dogs) NEVER NEVER take your dogs to PetSmart in Clifton Park for Grooming! Our Dogs are very calm but within 3 minutes of going into the grooming salon, our dogs were treated horribly. One of our dogs was made to wait in a back room while paperwork was "reviewed". The groomers (managers), untrained workers kept questioning my wife about the paperwork ALL CERTIFIED by a VET. Our Dogs are very upset which in turn makes me VERY ANGRY. Our Dogs go into puppy care daily and they love other dogs and people which clearly indicated that there is no training or love of pets at PETSMART. The name may be PetSMART but the workers are NOT SMART. BE SMART and NEVER GO TO PET "SMART". HORRIBLE IS THE NICEST THING I CAN SAY!

My Samoyed got skunked on Thursday night. I bathed her area of skunking (Head/mouth/eyes) twice but I could still smell skunk. I have my professional groomer that I take my dog to every 3 months. I called her but she was unable to remove the skunk smell so I called PetSmart. They were able to fit me in for 8am today.

July 10 2019 order online $700.00 item from PetSmart. I could have got item from Amazon. But foolish me I went with PetSmart. Today July 28, 2019 nothing! No real tracking number. Contacted customer service. Told several time by online customer service different statements and stories. I will not order again from PetSmart. Amazon forever. Now as I type told item will be delivered July 29, 2019. I will not hold my breath.

I was dropping my dog Missy off for grooming when I saw a dog being hit in front of me on a grooming table. Because I had used the same groomer many times for my dog before and was a regular I think she made a mistake in front of me which I called her on. My dog I was dropping off is older and had been there many times before. When she was there she had a hard time standing for the grooming. So I had her after that taken to the vet for medications for inflammation, arthritis and pain meds for the problem. So later three weeks I called for an appointment for grooming at the Maplewood, MN location and they said, "no you are not allowed to bring your dog here again. Take her to a vet for grooming or put her down," I was told.

Pet Hotel. Very disappointed with the hotel. My dog went in healthy and ended up with kennel cough. So ended up with a vet bill. My dog won't be back. The staff messed up his billing for the vet, very disappointed. ????

I took my toy poodles to get groomed at the Council Bluffs PetSmart, and picked them up and one has bloody eyeballs! I will NEVER EVER EVER TAKE MY DOGS THERE EVER AGAIN! Sick to my stomach that my poor dog had to go through this. Wouldn’t take my dog back there for $1,000.

Saki's appt. was at 9:45 drop off. There at 9:15. They stated 4 hrs. which would be approx. 2:30 for p/u. At 3:00 they had done nothing for him. No tests of any kind, just sitting in his cage. I picked him up. I told them I would not allow him to sit all day because they overbook as it is all about money. I feel 4.5 hrs. is long enough. While I was waiting for Saki, they are still verifying in office appts. for 3:30 and later. They hadn't even finished with 22 other dogs that they booked at 9:45.

I have a 1 yr old golden doodle... lively, friendly and a four legged hurricane. I took her to be groomed on June 27th 2019 at the Puyallup South Hill PetSmart groomers. I have had her groomed once before. No problems. This time the groomer said something was wrong with her ears. Bright Red coloration. This was not the case when she went in. Got home and she barfed up her entire morning meal. Then proceeded to scratch her ears and butt scoot all over the floor. Looked at her butt and the entire perianal region was razor-burned down to the skin and was red and bloody. Went to Vet. Had x-rays, blood work, the whole physical thing. Got meds for the ears and her butt along with tranquilizers to keep her quiet for a couple of days. All to the tune of $500.00. Very disappointed that the groomer did this to my dog. At least she said to have her ears checked. Vet said it was a allergic reaction to something put on her skin. Never going back again.

Until recently, when we needed to make or change an appointment, we called our local PetSmart. Now, you can only call an 800 number, at which time you are always told there will be a 20-minute wait. Every time you call. Then, after waiting that long, you can assume the customer rep won't actually do anything. So go online? Those appointments won't show up for 48 hours - by design. The staff - who are really great - say the online experience never works. So, if you can't call, and can't go online, what do you do? PetSmart is saving money with a terrible online platform and a centralized customer service line. Too bad - they've lost my money.

I want to give ZERO rating but there is no ZERO selection. This happens 6/27/2019 at the Puente Hills PetSmart. Veronica refused to accept my return of cat food. It was open bag purchased 5 months ago. When my cat threw it up, it is about time to change cat food. Puente Hills location some staffs members are not friendly. Veronica called herself as a Mgr. at the Puente Hills store & did not know PetSmart return policy. Store policies have to be honor.

I didn't see this issue anywhere online regarding the PetSmart's Online store. There is a promotion running for Treats members where free shipping is offered for orders over $49 (before Taxes). In the promotion details it states that this discount is reflected in the Order Summary (after you have submitted the purchase.. go figure...). However in my experience, that didn't happen. Order summary showed a shipping charge and the pending charge for my bank showed the same total amount. This was for an order in June 2019.

Worst experience I've had at a groomer ever. People who have seen her basically said she looked like a 3-year-old took some scissors to her. It's bad enough when your dog LOOKS awful - but when they are so traumatized they come home and sit in your lap for hours, and haven't completely recovered weeks later? This was not a first time grooming dog. She had been several times before without incident. We have no clue what happened, but were only told "she was crying and we couldn't finish." (They did, however, charge us for the service!) Yet this dog NEVER cries and LOVES to be brushed and handled.

I purchased a bird cage from PetSmart's online store about a month ago, and can positively say I will never shop with them again. I selected 2 day shipping for my cage, yet the order was "processing" for FOUR DAYS. I figured there was something going on so I called their customer service line to get the situation solved, where they then informed me my cage was a "special order" but they hadn't gotten around to listing it as such on their site. This meant it would take 8-12 days to ship!! I needed the cage sooner than that and found the same cage on Amazon for $30 less and with same day shipping. I called again to cancel my order and they told me they could only "put in a request to cancel it" and that I would find out in 3-5 business days if it was cancelled.

Nearly 2 months ago I purchased a black molly, red wag platy and cory catfish (against my better judgment because I had to notify a less than enthusiastic employee of dead fish in the tanks). As I had gotten them acclimated and settled in their new home, I noticed that their dorsal and tail fins were very opaque, and the platy actually was missing about 1/3 of his dorsal fin. The last thing I really expected upon buying new fish was having to treat them of a disease right away. Although I got the situation under control for a while, the cory catfish and black molly both took a turn for the worse despite all of the efforts I put into treating them. The catfish died, and my molly is seeming worse by the day with his lethargy and refusal to eat. The platy seems to be doing fine, however they should not have been sold with a disease that is among the most preventable - simply just a clean tank.

Broke my grandson's heart when we did not get the kitten. I'm sure the animal went to a who frequented the store undermining our perfect application ignorant and rude making a fool out of us. Pittsburgh Cats also made a fool out of us. Told us we were not in the running because my 16 year old cat died. How dare they, Kathy.

I took my pom for one week while I went on vacation, took him absolutely clean and fluffy and when I got him back he was full of poop and really smelly. His hair was all tangle with knots. He looked really sad and afraid. I left my friends as contact and they went to check on him and said they never seen him so sad and dirty. Will never take him there and recommend no one does.

I love PetSmart. Don't get me wrong - but the only thing they need to do is stop selling parakeets that are too young! They shouldn't be sold before 8 weeks yet I see them in the store at 5-6 weeks old!!! The breeder/supplier should know better. Just in it for the money. Second of all, stop clipping the wings the wrong way! You clip the 1st 4 in on both sides. No more. They clip them all the way down and when the keets try to jump from one perch to another, they drop like lead. Go ahead and try it. Jump off the sofa and land directly on your stomach and see how it feels time after time. Clipping the 1st 4 lets them glide down so they don't hurt themselves. Either hire someone that knows what they are doing or don't do it at all.

Ok we go to PetSmart every other week to pick up dog food. While we were there we my teen daughter decided to get a fish - A Molly. Well that fish didn't stay alive even for 10 hours. Before anyone ask I have had fish for 30 some yrs. So we know how to take care of the water and get all the goodies that go with it. So we took the fish back and my daughter really liked the Molly. So she want the same kind. While my hubby and daughter were there my hubby got me a fish too. It was a GloFish Moonrise Tetra and wouldn't you know both fish have die again. At this point we are gong to go and get are money back and never buy fish there ever again. Heck we have gotten fish at Wal-Mart and they have last 10 plus years. So you can guess where we will be buying our next fish from. I will say they have always been really nice there and the place is very clean considering that animals and people are coming and going from the store. (Mentor, Ohio)

Took my 10 month old puppy (** spaniel mix) to get groomed at store located at 2160 Jericho Turnpike, Commack, NY 11725. Most horrendous experience! She is traumatized and won't even let me get near her. They butchered her cut, buzz cut her with all 4 paws left long - groomer stated 'dog was difficult, wanted to bite. THEY SHOULD HAVE CONTACTED ME and made me aware instead of bullying her and making her get that horrible cut. They took all her beautiful curls buzzed them to the skin and my dog may never be able to take a grooming again. Shame on them, for charging me $100 for this abusive experience, will NEVER take them to a PetSmart nor even shop for my pets there again. Groomers were dismissive and blamed the dog... DO NOT get your pets groomed there... they abuse them.

PetSmart groomed my dog and she came home unrecognizable! What a butcher job!! The manager of the Plymouth Meeting, PA store grooming made such a mess of her it will take months for her to look like a cockapoo again. She should go back to school for grooming and never touch another dog before she does!! Our dog is anxious about grooming but has never come out looking like this, what a disgrace! If you can't do the job then just don't do it!!!!

Called on the phone to see how much it would cost to get my dog's nails trimmed. She said to bring her right in. There was no waiting. At most I'd wait a couple minutes. She did not tell me they did not have chairs. She did not tell me I'd be holding my dog for 20 minutes while she called a groomer current. She did not tell me that I would have to provide shot records for my dog which is out of state and I'm unable to get the records although she's up to date. Just a couple of things that she could have said on the phone that would have saved me about an hour and a half of time and some very sore arms. My dog is heavy. Her name was Sophia. Very rude. Not a keeper. I would never have her working for me. You want people that are going to help their clients not hurt them.

Placed order and on PetSmart Canadian website it says that members get free 1-2 day shipping as long as your order is over $49. I placed my order on the 28th. So my order should of been here on Tuesday. It didn’t come. Now when I track the order it says next Tuesday, May 7th!! I phoned customer service and she said that she didn’t have FedEx tracking number, I offered it to her because I had it. However she said she didn’t want it because FedEx won’t take their calls!! Seriously??

It was nothing I went thru. But I go often. And see the dogs getting groomed in the window. And every time I see the groomers not very nice to the dogs. Never do they talk to them to help calm them. Or pay much attention at all to how they are doing. It's nothing like the commercials that are on TV. Where the dog is happy to be there or the groomer is happy to see the dog. Because it's not that way. They handle the dogs rough. You can see the dog is nervous. But they don't care. It's just getting that paycheck. They need to be talked to and told to at least fake like they care. People how do you just believe you can trust them. We use to be able to trust things like that. Not anymore. At least stay and watch. That way they will have to be kind to your dog. Thank you. I hope this helps someone's dog.

I decided to let PetSmart Pet hotel board my 2 expensive bullies while I traveled to Destin FL for my wedding. My dogs are 2 and 1 yrs old. I have never had a problem with them boarding my older pet but my younger has never been boarded before. They were there for 6 days which must have been an awful experience for my younger pup. Once we picked them up it was obvious she had been left in urine for quite some time because her beautiful black and white coat was now black and yellow/brown from urine. I took her home and tried to shampoo her with whitening shampoo and that did not help. So I called PetSmart and spoke to someone, informed them of what happened and she agreed that when I brought her in her coat was Snow White and they should have never sent her home that way.

Grooming - dog left wet, so when I picked him up he was already starting to get that wet dog smell. Money wasted. Store - store is just crappy. Half the stuff in the cat section is boxes busted open, supplies isn’t kept stocked, and there aren’t many options for litter pan liners so if they are out of their brand, too bad. Charities and corporate - manager bullied until charity pulled out, now cats from another charity aren’t cared for well enough as there is tons of poop left in litter boxes at all times and the cats are in dirty environments.

I took my Goldendoodle to be cut down for summer. I could not get our regular groomer who has always done great with Grommet so I agreed To have another groomer. I should have trusted my gut. Poor Grommet was shaved with a 10 blade that must have been dull. He has so many razor burns and cuts that he’s totally miserable. I wrote the company but no response. I will take him to the vet to be treated. I don’t know she may have ruined him for any other groomers.

While shopping in Buckhead, GA PetSmart, I observed 15 plus dogs in one small area. The two caregivers would bang a mop stick on the floor to stop the animals from barking and would spray the animals in the face with a water bottle to curb unwanted behavior. I contacted corporate who didn't get back to me until I followed up with two more phone calls. When the store manager called, he admitted this is what they do in the store to calm to dogs???? Please do your homework folks, do NOT drop your dogs off at PetSmart Doggy Daycare. It's a glorified caged environment and the dogs are being scared into submission. So sad!

Visiting Petsmart at the outer loop and others within the Louisville, KY area, we have found the lack of empathy and consistency in the lack of providing world class customer service to be the same across the board. After standing in the fish department for ten minutes we had to interrupt the associate from playing in the fish tank. Interested in the 125 gallon tank, there was no price and the associate had to locate the price. Then began to tell us the only "new" tank was the floor model and that is the only way they sell it. However in the next breath told us someone bought the one in the box in the back.

My review is about the grooming services of PetSmart Leaside. A typical charge for a small dog is about $54 dollars from Monday-Thursday, if you want to book on a weekend they will charge you extra money about 3-4 dollars. The biggest problem for me was that the groomer wanted the dog clean and no tangles. Obviously a dog will always have a tangle or two, however I was advise that I would have to pay about $20 dollars extra. At the end it would had end up close to $100 dollars after tax just for small dog grooming. Is this fair? I don't think a hairdresser from a well known salon charges that much for a haircut including blow dry. For sure they don't charge extra to book on a weekday or if you have a tangle or messy hear.

My wife took our dog to get groomed at the Petsmart in Fort Collins Colorado store # 0251 on 4-6-19, we were told it would take 3-4 hours and they would call us to let us know when he was done. We never received a phone call from the groomer so my wife and I proceeded to stop by and check on our dog, once we arrived we asked the groomer (Tatiana) if our dog was done and ready for pick up. She said he had been done for an hour and that they had called and left a message on our phone, we told her, "We never received a phone call. This is why we stopped by."

I have a dog who hates to get groomed. I scheduled an appointment with Petsmart, and gave my dog the anti-anxiety medicine prescribed to me by a vet. I told the groomer that I had given him an anti-anxiety med right before the visit. She said they could not groom him because of the prescription medicine. What? Many animals take anti-anxiety medicine. I think they should just let you sign a waiver. The medication had already been given, so canceling the appointment was useless. If this is their policy, have a sign that states that. I was late to work because I had to return my dog to my home.

PetSmart will not book your pet for grooming services if your pet takes too long to groom during their busy time. They do not care about your pet or you as a customer. Will never patronize again! Advice, go somewhere where you and your pet are appreciated. Support good kind people, not greedy companies who only care about money. A little kindness and consideration go a long way.

I enjoy shopping at PetSmart. I’m allowed to bring my pet inside. It kept clean with a variety of pet products. However most products are a little pricey. Therefore since I’m on a fixed income I seldom go there - can’t afford to shop there.

Very nice store and employees are quite helpful. I would not purchase a dog or cat from them, but I would go to the pound to rescue one. Been trading with PetSmart for over 15 years. Never had a problem. Also get dog bathed there. They do a very nice job. You need to watch your groomer and decide which one would be best for you and your dog. Then they build a relationship and things go well.

I go to PetSmart when I know exactly I want. I have two elderly dogs, and three young cats. One dog and two cats require specialty food that I either buy at PetSmart or order through chewy.com. The products are always available at both places. Hours are convenient at PetSmart, and delivery of pet food is usually between one and two days at chewy.com. There is very little personal service at PetSmart, so I don't go to gain knowledge about pet food, harnesses versus leashes, or treats. I can read online reviews at chewy.com, and I do before I buy a particular product. The reviews are very helpful in determining how to meet pet needs that are outside veterinarian care.

I discovered PetSmart, in Phoenix AZ, had submitted a fraudulent credit card charge of $258.93 to my credit card ending in **. I contacted Citi Bank and they said to contact PetSmart and find if charge was a counter or internet transaction and products purchased and shipping address. PetSmart customer Rep. refused to give me the info even though it was charged to me, fraudulently, they refused to cooperate with me in this fraud. PetSmart said it was not their problem. This has caused me to cancel my card and receive new ones, with all the difficulties this entails. I am filing an FTC fraud complaint because PetSmart company refused to cooperate in the solution of this fraud. A very suspicious position for Petsmart to take, given the fact that this is a fraudulent credit card transaction occurring in their AZ store.

I have been taking my 2 Yorkies there for quite sometime now and I will never ever return. My boy Yorkie for four days now does nothing but whine. He is in so much pain. They shaved him raw on his ** and private area. When I called they told me they were sorry and for me to apply **. Just awful. My poor guy is going crazy. Please love your animals enough to never take them to PetSmart.

I wanted to start breeding Winter White Hamsters and I went in for the female and they told me since I had a male, I had to buy an enclosure if I wanted to buy a female, even though I had another cage at home. I bought the cheapest cage they had and returned it to another location. Force me to buy another product based off a policy judgment call. Terrible. Sunset Hills Petsmart, employees have been rude every single time I go in there, not a trait you want in a pet store.

On 03/18/2019 around approximately 10am we entered PetSmart in Charleston, West Virginia to purchase Bil-Jac dog food. It was advertised as being in that store on sale from 3699 to 5799 however when we got to the register not only did they refuse to give us that in store sale price but they also refused to do price match which is clearly false advertisement on their part. We were treated badly. We filed a complaint not only with their corporate office but also with the Better Business Bureau.

PetSmart has just about anything you could possibly want for your pet including a large number of things not necessary and most likely insulting to the animal. I find them to be expensive but must purchase some items there because of availability.

PetSmart has a wide variety of goods but might consider adding dog treats free of preservatives that are crunchy and not gummy for daily use. Their recommendations were for a gummy treat that definitely doesn't help tartar build-up. When shopping for a simple acrylic sweater, I only found a wide assortment of coats for our dog. She needed an acrylic sweater for indoor use, for the chilly nights just after a clipping. Dog food is another area of wide choices, but few with all-natural ingredients. It's a nice atmosphere, well-planned with good staff but the choices could include the non-standard fare.

I use PetSmart as my primary pet store for dog and cat food, treats and toys. Also for cat litter. The store associates are mostly knowledgeable and friendly. I also get my dog groomed at PetSmart. The records are in the computer so when I recently moved to another state the grooming records were there. They have sales and I get coupons in my email—most recently $10 off grooming!

I had my one-year-old cat groomed at Petsmart in Marlton, NJ. I had an appointment and they told me to come back in two hours, which I thought was really long. When I went back to pick up the cat, he looked so SAD and SCARED. He looked like he has been tortured. I don't know what they did to my cat since their grooming corner is hidden in the back. When I brought the cat home, he went straight under my bed and wouldn't come out for one day. I was so sad and sorry to my cat. I was totally unsatisfied with their service. I will never ever send my cat there again!!!

DON'T EXPECT MUCH and you might be happy here. Good customer service is impossible to achieve when the employees just don't get it. GROOMING DEPARTMENT IS THE WORST. Have had our dog returned to us with things not done, been turned away multiple times because of employee issues, scheduling issues, once because they had no heat, and now because we were 15 minutes late for our 3 hour appt. I am a single dad with limited time and budget. We drove a long way to come to town just to be sent home unsatisfied again and will not do business here again. Tired of all of your B.S. excuses. When you go out of business I will not be surprised.

Have a question on pricing... Have a grooming appointment for my beagle. I have been a customer for a long time. I tried to make an appointment online for a weekday afternoon, but I noticed the groomers that have taken care of him were not available until the weekend. But then I noticed, price for the same service goes up $3 on a weekend. I then called, questioning the customer rep for an explanation for this and all he could come up with after stumbling over his words was "Well, we get busier on the weekend"... really? And I have to pay for that? Contacted the main office and waiting for a response...

I have a 14 year old Blue Heeler that I took to be bathed and nails trimmed... When I took him there, he jumped out of my truck like normal and we went inside. Now when the bather came to me I told her that he was an older dog and to be gentle on his hind quarters, as he was getting a little bit slower. OK fine she said. Now she told me it would be 2.5 hours to do because of drying time, which I thought a little strange, but okay. Came back 2.5 later...my dog could barely walk. I had to lift my dog and place him in the back of my truck through the back tailgate...because no way was he jumping in like he usually did through the front seat. And had to lift him out when we got home.

I have heard repeatedly that PetSmart doesn't allow pitbulls in the doggy day camp. Finally verified that information and I am very disappointed. As a pitbull owner, I know first hand that the breed does not determine the behavior or temperament. The fact that this policy is based off of incorrect and misinformed opinions about how pitbulls are supposedly aggressive shows the lack of respect you have for animals to even give them a chance. I have been attack and bitten many times by multiple Chihuahuas for no reason other than the Chihuahua was just aggressive. My pitbull, and the multiple pitbulls I have known throughout my life have never once bitten me, growled at me, or even attacked me.

Hello PetSmart, I have a HUGE complaint. You guys need to feed your geckos till their tail is nice and plump. An malnourished gecko is never a happy gecko. Even babies should have the plumpest of tails. The information on your pamphlets is also wrong, one gecko should have a 15-20 gallon tank while if you have more you should keep doubling it. Thank you for your time.

I have made several attempts to contact corporate and request they change their policies for the grooming of large dogs. So far I've gotten nothing but form letters with fluffy words so I'll go ahead and put it out here; The groomer let my dog fall off the table and hang by his throat. I watched. I saw it happen. Initially I didn't fault the groomer - she was a little too preoccupied with her own reflection in the mirror - but my dog is large and accidents happen. However, I felt it was important to address, they need to make a safer process for larger dogs, but they are not taking it seriously and someone else's dog could be seriously injured. Mine won't, I'm never going back.

On Jan 23, 2019 we made an appointment and brought our Hava Yorkie puppy to Petsmart in Okotoks, AB at 3 PM for grooming. This was to include bath, trim, conditioning, clean ears, trim and file nails. Our puppy hates going to the groomer and suffers anxiety whenever she sees the building. We called at 5 PM and she had not yet been done. We were told that they were running behind and she would not be done until 6:30 to 7 pm. Four hours of being caged and be made to wait. Totally unacceptable. We picked her up at 7 and although I believe they did bathe her and trim her nails, her haircut was terrible. Whiskers were short on one side and long on the other. Top of her hair was just as long as when we brought her in and body trim and foot hair trim was nonexistent. The bill was $ 84.00. Unbelievable. I have had my own hair done in less than an hour and for way less cost. Would not have been upset about cost if I got value for my money.

I took my puppy at Newhyde Park store for grooming, she asked for $60. I agree. After 10 minutes she says, "Your dog has lot of matting. Extra $7." I agree. After another 10 Minutes she called again, "There will be extra $7 because dog has lot of matting." I said, "Ok I will pay." After another 15 she calls again that, "I will cost you another $10 because your dog is hard to handle." I told her stop. I went to pick him up.

Within the past three years I have attempted to adopt 2 pets through the Biddeford, Maine PetSmart store. A female betta fish and a male mouse. Both animals have had health complications and today my betta fish died from unknown causes. We just adopted her and she should have been completely healthy with the care I have been giving to her. My male betta fish (Red Foreman, in separate enclosures and adopted from another pet store ) is in great health and is happy right now.

I took my Goldendoodle to be groomed in Greece NY. My dog has been groomed multiple times before and I only took him here for convenience. It took the girl over three hours and when I picked him up she told me he was very difficult. She said she wasn't able to do as good a job as he wanted because he was pulling constantly. She also stated he does not walk well on a leash so he was hard to move from station to station. My dog is large and under but has been to 2 different groomers since he was a pup. This is the first time I have ever been told he was a challenge... Usually they say how great and easy he is for his size and age. It seems to me this girl was trying to make excuses for the poor job she did on his trim. We will not be returning.

I took my 10 month old puppy to PetSmart on Veterans Memorial Pkwy in St Charles, MO for a bath and nail trim. They assigned my dog to a girl about a foot taller than my dog for starters. They said to leave him for an hour and 1/2. I left to go shopping and I was called by their groomer saying they cannot work with my puppy because he's too "nervous". They didn't even attempt to cut his claws. Nothing but whiney brats working there who should not be working as a groomer if they can't handle a nervous dog. Nothing but a big waste of time. I'll never try to use them again nor would I recommend them.

I absolutely love PetSmart so after adopting a cat there I got a coupon book to use and one was for their groomers. I decided to bring my overly friendly dog to get a nice bath and brush. When we got home my dog acted like I took her to a torcher chamber, she was sad and just laid her head on me for 20 mins - just the most pathetic looking scared dog. My dog does not act like this and part of her eyebrow looks like it was singed off. I don’t know what to think, the staff was so friend but they don’t let you see what they are doing in the back with the animals and my Zoey baby was scared and needed lots of reassurance afterwards.

I dropped off my dog at Petsmart in Lauderhill with Savanah. Within the hour, I got a call that they couldn’t work with my dog bc he was “Stressed”. They shaved my dog down to his bare skin and left some parts long. They even shaved down one ear to the bare skin and left the other long. I cried for hours and when I spoke with the manager, she tried to justify it. I took my dog to another groomer and they said they were being too lazy to actually correct the issue. I am so sad. They are the worst. Please take this as a sign and do not go. My dog has been 4 times prior and now is when he suddenly got “Stressed”. I promise you can’t even imagine the mess they did unless I show the photos. I wouldn’t have even given them a star but I was obligated to.

We recently adopted an 8 month old kitten from PetSmart on Gateway Dr in Fredericksburg, VA. We submitted the application, answered follow up questions, agreed to a home inspection (that never happened), and were approved within a week. We purchased food, bedding, toys, and cat climbers in preparation. We arrived at the store, at the correct time, to take possession of the kitten. After the foster mother, Marion, bragged about her work ethic, and how many hours she'd been there already, she then, chose to mention a lump on the kitten's ear. She let us know that we cant take her home, that she needs to be seen by a vet first. Our only issue, at this time, was that she failed to inform us before we made the hour long trip.

I noted on my business Visa card a charge for $107 on Jan 1 from PetSmart. I do not have a pet and have never used them. Called them and the Agent and Supv Michael would not give me any more information even though I had the transaction number. Their solution, go to the police. Now have to deal with Visa who wants to cancel and reissue my credit card while dealing with PetSmart. This problem could be easily solved if PetSmart could give me some additional info on the purchase.

My older dog suffered severe diaper rash after sitting in her feces from an undetermined amount of time from 9pm until noticed at 11am the following day. Our vet never saw anything like it. No paperwork was ever provided to us as promised. My younger dog is now being treated by our vet for bloody stools. Both dogs were housed together from 12/21/18-12/30/18 in the Vernon Hills, IL store. It was acknowledged that overnight staff dropped the ball. My dog was prescribed medication that causes diarrhea which is not to be prescribed to a dog suffering from a raw rectum. Staff suggested that the possible overwhelming amount of dogs and lack of staff may have caused this to happen. All I can say is I walked out of there with regret and two unhealthy dogs that physically show they had been neglected.

Took my two female Golden Retriever puppies to PetSmart for grooming on 12/24/18. I chose the service that included bath, nail trim, ear cleaning, anal gland expression, sanitary trim, and paw trim. I also purchased extra services of nail grind and teeth brushing. Very disappointed! No anal gland expression, teeth brushing, paw trim, or sanitary trim. Nail grinding missed dew claw nails. Ear cleaning is questionable. No call when ready as promised. Will not be back.

I took a dog toy back to store #1121, and the manager Ashley was so rude. She said Petsmart would go out of business if they took dog toys back. I was trying to explain to her that the toy broke the 1st day my Rat Terrier played with it. She interrupted me saying she's not arguing no further and she's not taking the toy back. I asked her why did she say we're arguing when I was only trying to find out who should I contact to return the toy. Then she just walked away ignoring what I was saying. That's when I got her name. I don't know what kind of store she's running but she just lost a loyal customer.

I don't like pet stores selling live animals so I try not to go at PetSmart. I don't even walk down the aisles where they are. Wild animals should not even be legal to sell. I can understand having rescued companion animals there.

I boarded my cat at Fremont PetSmart (PetsHotel) for the Christmas 2018. I went to pick him up today 26th Dec 2018, And after paperwork and payment, he was brought out in his kennel. When asked for paperwork, I was told it was not recorded. We came home and I opened the kennel to let him out and the cat just ran upstairs, which is very unusual for our cat. I went behind him to make sure he’s ok and was shocked to see that I was given a different pet. I called up PetSmart to let them know of their goof-up and check on my pet to make sure he was at the premises. They kept me waiting on the call instead of updating me on my pet's status. I took this cat back to the PetSmart to bring ours back. The staff not only downplayed the whole incident they also made a statement that this is very common.

Made an appointment to have my dog bathed. Even after an extra phone call, because they would not accept my dog's valid/current rabies tag, they claimed to have never heard of me when I got there. To add insult to injury they made me wait, while they waited on the person who came through the door after me. Don't waste your time with Petsmart.

An employee by the name of Jeff wanted to put me out the store because he refused to help me get my points and did not want to take the time to help me with coupons that an employee from PetSmart corporate office sent to me. The employee smelled like he had been drinking and as people came into the store and said hello to him he told each one about my issue. After I told him that I would report him to PetSmart corporate office he stated to me that he did not care.

On Friday Nov. 16 I brought my two dogs to PetSmart for a bath and nail trim, one is a 13 year old Jack Russell, and the other is a 7 year old black Lab. Three hours later I pick them up. The Jack Russell is a shivering wreck. He loses interest in food and water, and a few days later begins passing bloody stools while we are on a trip to visit family for Thanksgiving. We check him into an emergency vet clinic, and unfortunately on Thanksgiving morning we have to euthanize him. The vet cannot determine what happened to him (ultrasound diagnostics couldn't find anything wrong in his abdomen/chest). PetSmart corporate says "We are sorry, but since there are no cameras in the grooming area, and there was no necropsy performed, the findings are inconclusive." I have since found out that there seem to be a lot of "incidents" involving PetSmart Grooming. Wish I had never gone there.

This is the worst experience in my past 46 years. I would like to buy 2-3 small fish for my new fish tank. I had a old one 5-gal tank and a new 10-gal tank. The new one is the gift from my friend last night. Then I went to the store which located in Bridgeport Rd in Richmond. The fish area manager is a young man, he came to ask me for my requirement. I told him I need buy some fish for my new 10-gal tank, and I just receive this gift one day. He refused to sell me. He said it is a “policy”, I cannot buy fish for my new tank for how many days, I also need to show him the tank picture to him... He is really very rude, not friend, bossy to everyone, whatever staff or customer. He is neither professional nor enough knowledgeable. I asked him to show me the “policy”. He replied “I could” but... nothing provide...???!!!

WE picked up a 10 pound box of this item at the Petsmart in Orlando 2 weeks ago and stored, sealed, in a closet. Opened the box yesterday and what appeared to be tiny moths flew out of the box. Calling customer service at Petsmart I'm told to return it to Orlando but we live in Spring Hill (2 hours away). That is the only solution they could offer, talk about poor customer service. Petsmart, you got me once but you'll never get me again.

The groom was not good. My poodle was adorable when she went in, but not so cute when she came out. I requested that they call me ASAP because I didn’t want my dog sitting in a cage scared because she is so tune that she gets nervous in places like that. I waited and waited. I went to the store at 9:00 because I knew they must be closing soon... The girl had put my dog in a small cage and continued cutting other dogs! I requested that the hair be plucked from her ears and she did not even do anything to her ears. After reading reviews and my experience, I would not return to PetSmart grooming at any location.

Dropped off last night. I had told them 3 different times that my dog required a muzzle to get his eye drops. "We can do that. It will be fine. Don't worry." I am getting ready to leave for the airport, "We can't use a muzzle on a dog this age and he bit me another bite and we can have him put down." Never ever ever going to buy anything from them again. I get all my food there all their snacks and for the cat. I would buy food off the street before I will ever use this place.

Grooming scheduled and when we picked him up that said he had a seizure. It is our opinion that he was choked. The vet did not find that he had a seizure but was stressed to the point of shaking and drooling. I reported this to the BBB. The company would only call me during my work hours even after asking them to call at a different time. Worst experience ever with a pet.

I came in to get my cat food at the Mentor, OH store (9122 Mentor Ave, Mentor, OH 44060) after customer service canceled 3 of my orders. The cashiers instantly kind of glared at me as they usually do to all of the customers. When I got to the register with about 30 cans of wet food, I politely informed my cashier that the cans were .89 cents online and asked if she could price match them. She seemed irritated about having to adjust the price of about 12 cans of food out of the 30 and told me that "she didn't want to inconvenience the other customers by having them wait in line."

As a loyal customer of Petsmart - My wife brought our dog for a routine physical & arrived 12 minutes late - first lateness of many visits. My wife has always been on time & has on several occasions waited over 30+ minutes but has never complained. Banfield staff members became arrogant, loud & refused to take our dog & needed to be rescheduled. Maybe staff members should spend more time working rather than smoking in front of the building. We as consumers do not need to be treated unfair & humiliated. My wife gave them no reason to raise their voices & treat her with disrespect.

I went in and they told me to look thru a little window at floor level. Inside I saw a narrow dark hallway with cages piled up against the wall. They said next month they would have an open house. I called. They said they are too busy to give a tour. When I was there there was NO ACTIVITY. Other complaints here are about the dog being dirty, of course they are dirty... they have no indoor outdoor runs. The dogs are kept in SMALL CAGES! There is NO OUTSIDE ACCESS. The employees are not knowledgeable and just repeat the "standard speech" they were taught by the corporation. When I was there they had one play area in which they had a DOBERMAN and a couple YORKIES together in a group of about 12 dogs with only one person watching. Big dogs and little dogs should NEVER be together in a group, ever!

Unqualified Vets, with little or no knowledge of animals. Abuse. My pet showed up for an appointment then they were hours late and then they held my dog in a cage covered in feces and urine. Never again. Tampa Palms.

I took my dog to board for a trip. I called everyday to check on her. Everything was great and no issues. I pick her up, she has pee all over her backside and her bed was soaked in pee. I was told she would be taken out for 4 times a day, I called everyday checking on her and I get the, "She’s eating all her food and going pee and poop and she’s sleeping." I pick her up, everything’s covered in pee. Now I get the story. She just laid there and peed on her bed. I became so angry that I had put my dog in this place and she had to deal with this abuse. She has never peed in our home or her bed and someone is standing before me blaming my dog for this. They need to be investigated. I will never walk into another PetSmart and the person I was dealing with was a manager. So I ask myself what kind of people do they hire. I hope this keeps someone else from having to see their dog treated this way.

Last time I took my 13 year old Shih Tzu was Aug 8. It's exactly 2 months today... While giving her a bath I noticed her nails were not clipped since all her nails were curled into her skin, I understand she's a hairy dog and sometimes they have forgotten but not to this point that they are in her skin. I'm taking her to the vet to have them clipped rather have a vet since they are extremely curled. When I called to inform them of what is happening the manager was not there so they put me with some random guy who all he can say to me was "ok. Ok, ok". This is not only to other consumers but to PetSmart... customer service and showing care to the people that actually contribute to your business a bit more sympathy and retrain your staff will take you a long way.

We dropped my female Goldendoodle off for her grooming appt. After they worked on her for 20 min, I received a phone call that she had some mats that they wanted to shave down to her skin. I had noted in her appt notes that she has chronic earaches and to be careful around that area, as she’s very tender. One of the spots they wanted to shave was her ear. I gave them permission to shave the other areas, but not her ear. I told them that I would deal with the mat myself after she was done and back home.

I have been using PetSmart for everything our dog has needed since we rescued her two years ago. I have always purchased her bark collar battery from PetSmart. I recently purchased a battery and a few days later discovered it was the wrong size. Although I could not find the receipt I thought they would exchange it without any problem. Boy was I wrong! I was told by the cashier that PetSmart does not carry that battery and without a receipt they would not exchange it. I told the young cashier that PetSmart is the only place I buy batteries for my dog and even gave a description of the employee that checked me out that day and what register they were working. She then told me I probably purchased it from Walgreens and just forgot.

On many occasions we had used the PetsHotel. Each stay is well documented and is shared amongst their network of stores. Medical conditions are to be outlined on the form they provide upon registration. Our Yorkie had a seizure condition which had been well documented. During his final weekend stay we went through the typical registration and provided his medical history and medication. Upon our arrival to pick him up I was asked if had any medical conditions because he seemed to be shaking a lot. Here we found out that his medication was not given to him during his three day stay.

Have had a Petsmart points card for several years now, scanned each time I check out at cashier and have never been offered redemption of points for products. Advised today card no longer valid, new plan now, any points collected are not useable because “the system didn’t work well!” Now required to give cashier phone number at check out in order to collect points. I do not wish to state my phone number in public and am angry that this card has not been honoured. Will shop at other pet stores that do allow you to redeem collected points!!

Left our dog at Westminster, Maryland PetSmart Groomers. We were headed on vacation from the Groomers, so we didn't notice until we were far away that Groomer must have nicked or cut between his toes. He was furiously licking the area. No, it didn't happen elsewhere. Definitely happened at Groomers. Now, he's wearing a cone & it's an ordeal to get it to heal.

I left my dog for grooming and received a phone call after 30 minutes telling me that they couldn't groom her. She was very difficult. My dog is 14 years old and I had specifically asked for an experienced groomer that can deal with older dogs... They booked me with one groomer and then gave me another groomer named Claudia that was very hostile to me and my dog. The manager and the groomer ganged up on me. I had to leave with my dog with the worst feeling and my dog looking horrible. They gave her a partial haircut that made her look horrible.

Went to Petsmart in Lockport, NY last night to buy a Plecostomus for my tank and was informed that I couldn't buy what I wanted because it WOULD grow too big for my tank and the fish would explode... yes, I was actually told the fish would explode.

At the South Wonderland Road in London Ontario on August 25, 2018, I picked up two flavours of Simply Nourish can dog food that showed a reduced price beneath every single flavor. At check out I was charged one at the reduced price and the second at the regular price which was like two dollars more. I informed the cashier about the reduced price and he answered that it was likely only on the less popular flavors. He was guessing and didn't bother to check. I paid for the reduced dog food. Afterward I looked at the dog food again and every single flavor had a sign beneath showing a reduced price. I also had a worker in this same store refuse to sell me a fish with their regular warranty for the reason, as she said, that my 4.5 gallon aquarium was too small for 3 or 4 guppies. I didn't buy the fish but instead went to our local aquarium shop where they know a lot more about fish than that associate at Petsmart.

They abuse the customers, they pretend the animal to behave in a perfect way when the animal is with strangers. They called our contacts to tell them that the animal needs to be seen by a Vet, what for? I recently update my animal with vaccinations, and a doctor's evaluation and he was fine, not a problem whatsoever. But Petsmart finds the problem in order to charge more, and if you do not agreed, then they tell you not to bring your animal anymore.

Very disappointed in the service Hartsdale store. I went there with my daughter's doodle today to get groomed. There was a sign on the door, "We value military and offer a discount." The doodle dad is leaving next week to his next station in Hawaii. I asked the girl about the discount. Could I have him email his ID for the discount and she was like, "No. We only offer that on Tuesday." Really military appreciation on one day only. She said she was going to give me $10 off for a new customer. I was like, "That's great." I went to get the dog and paid the bill. When I got home I realized that I didn't get the money off... I called and she was like, "Listen. I was doing you a favor. If I have to credit you back the money I have to get a manager involved." I was so mad. I just hung up. Now I know not to shop PetSmart as they only appreciate military one day a week.

Service bath + nail grind. Sanitary trim was included. They did not trimmed and not even cleaned this area. I do better job at home so why waste money for "professional" service. Nails not grind also.

Our pet Snowball chow chow was taken to PetSmart in Montgomery Al 2-12-18 for itching and biting himself. The doctor there said she would give him a full physical exam, We were told that he had a skin disease but never told what kind. An injection supposedly give for the itching and lanced a cyst. The injection lasted a couple of days and then started again. We returned on 4-18. Things escalated and our precious Snowball passed away with flea anemia. It is sad sad sad when a doctor does not know the difference between a flea infection and a skin disease. She never put him on flea medication. She stated that would be in the future. He needed it then. This was total case of do not care and, they had to see the fleas. You tell me what happened. The cost was no issue on our part.

Secaucus NJ location staff is not knowledgeable or friendly. Very few are. Prices always ring up wrong or cashiers are such in a rush. You get double charged. There is specifically one older female manager needs attitude readjustment. If you don't get express service from grooming you are doomed. Low inventory on apparel always.

I had 2 items ring up today anywhere from $1.60-$2.00 more than what is labeled on the shelf. I even brought my receipt from last trip to get my $1.49 back that I was overcharged then. Watch your receipts!!!

The new Vet. decided after 2 years that my dog was a biter. I had never received a report that my pet was a biter until this Vet. treated her. They convinced me that the dental plan was a great value. I decided that I was not going to have her teeth cleaned there again and scheduled her wellness visit. I received a call from the vet. stating that my pet could not have her routine office visit without a sedative that I would have to pay over $100.00. The plan is a joke and this Vet is a rotten tomato!!! Some of the vets have been great; but, this one is a lemon. I'm cancelling my plan. It seems that the employees seek opportunities to collect additional funds continually.

I took my English bulldog puppy to be groomed. I left him and returned to get him once they called. I had a horrible feeling in the pit of my stomach once they told me I had to leave him but I’m a new pet owner so I seen that everyone else did same thing so I did. I returned to get him. He walked out on a leash. I didn’t notice till we arrive home and I got him out. I seen his eye. It has big red lump. I called the vet. Sent pictures. I was told it was cherry eye and no big deal right now to make appointment. I was asked what he had done at the time and I told them. I was told that most likely the groomer forced him and was rough and that’s not how it should be done.

Took my dogs to stay the weekend. Picking them up I noticed the white paws were wet up to the dew claws and yellow. All four. I smelled them. It was urine. My dog was standing in urine. How much urine since it was up to his dew claws. He's 65 pounds and a tall dog. When I got him home I noticed that his entire body smelled. I had to bathe him immediately. He now has a rash on his underside. It seems that he was lying in urine. I got a report that my other dog threw up bile. He obviously had no food. Don't tell me you would feed them your food if you limit the portions. He's 80 pounds. Why was he so hungry. The store (hotel) in Farmingdale, NY is a little more caring to the dogs but they are rude to the customers. The Huntington (yes, Huntington, NY) store is the worst. I dealt with them years ago and stopped going.

I took my 7 month old Maltipoo to get groomed (She had been groomed a couple times before being spayed---just puppy cuts). The guy who groomed her told me he was going to trim her ears, ended up shaving all the hair off, looks silly! Also, called me 4 hours later to tell me he couldn't cut her hair. She's a 6 lb. puppy! He told me I should sedate her. She seemed a tad traumatized when I got her back. He also told me she doesn't like to be left alone (it's my dog and know this) and said, "If you have neighbors and leave her outside, you should know that." I snapped back, "We only leave her for a couple hours at a time in a playpen and we have a damn Amazon video camera on her so I know EXACTLY how she behaves when we are gone." NOT going back.

First informals never ever take your dog to Petsmart grooming. I have a 3 pound Chihuahua. Every time we go in there she shakes. She just not want to stay and there has been many times that she comes back home depressed, does not want to eat, is afraid to go outside and I always have to build her up after a grooming visit there. I am positive that there is something going on behind closed doors. These groomers are unprofessional! My last visit there was rude and an eye-opener. The lady at the front desk got my dogs information that was incorrect in their system and were laughing and gossiping in the back while they had dogs on top of the grooming station!

I took my dog (Maltese, 8lbs., 3 years old) to PetSmart Hotel in Johns Creek, GA. on Peachtree Pkwy for a 4 day overnight stay. The very first day, I received a phone call saying that he had a small cut under his eye and it was also stated that he played with other dogs. My dog is not supposed to play with other dogs because he is not neutered. So, failure #1: apparently they did not read his records and failure #2: what was going on that he received a cut under his eye. They did ask if I wanted to take him to Banfield Hospital located in PetSmart, but I told them to watch him over the next couple of days. Of course they tried to say the cut wasn't bad to save themselves. At that point, I couldn't do much because I was on my way out of town. I called back the next day to check on him. I was told he was very snappy so the staff didn't have a chance to take him out. Failure #3, this is an eight pound, small dog who can't do anything but bark.

I was having difficulty with leash training for my Husky mix. We usually don't care for choke or prong collars, but we had tried harnesses and leather collars and she chewed them up while she was wearing them and even during walks. So we bought a Top Paw choke chain, thinking she can't chew it up, right? well, it broke. At first it didn't occur to me that this was a bad quality product, even though my dog is only 50 lbs. So I went back to PetSmart and bought a prong collar. I bought it in the store, so I didn't think of reading the online reviews which was a big mistake. I fitted the collar according to the tag "rest gently on the neck" not too tight, not too loose.

Purchased at PetSmart. Warning label nearly impossible to read and does not say the bone can be shredded, thus a dog can ingest very sharp & hard shards. In took about two minutes for my 36-38 lb. lab mix to ingest half of the bone and then hours later, vomit. Largest shard was 2.5"x.5". It was one among several, along with undigested ball shaped bone wads. After an online check (i.e FDA, Dentley products, and my vet office) these can embed themselves anywhere along the digestive system (hopefully she didn't). Contacted PetSmart, forwarded pictures, requested the warning label be rewritten in readable font and for PetSmart to voluntarily remove the femur bone from their stores. They would not.

I have talked to many dog owners that London South Ontario Pet Smart Grooming should be avoided at all costs. I tried them and they shaved my teddybear dog legs without permission so the only way to correct the problem was to have the dog shaved. NEVER, NEVER, NEVER AGAIN.

I've had my medium-haired cat shaved at PetSmart for the past two years. I made an appointment about two weeks ago for this morning at 7:30, bundled the cat into her carrier and headed to PetSmart. Checking her in, I produced her rabies vaccination certificate, and was asked if she has any health problems. No, I said. Then I was asked if she had a heart murmur. She has been diagnosed with a slight murmur -- but so have I and no one tells me I can't run ultramarathons or anything.

PetSmart in Valley Stream. Joan ** was the groomer. Incompetent is the kindest thing that comes to mind, but dishonest is more like it. I said not to shave my dog. I said if she couldn't comb out the mats, to leave them. I could not have been more clear. After telling me it would take a long time -- up to 4 hours -- to comb out the mats and pricing the grooming at $80, she texted me in an hour and three-quarters to tell me my dog was ready. Of course she used clippers on the matted areas but passed it off as if she hadn't. Like so many people who are upset with groomers, I just wanted to get my dog away from her. What was there to say anyway? Now I'll have to apply sun screen to my dog's freckled skin to prevent sunburn. Grooming 101? There's a reason dogs have hair. 102? Listen to the owner or decline the job.

We take our dog for grooming. We take her to the same girl each time so our little fur baby will feel comfortable. I called to make a appointment. The girl we normally have was not going to be there. We really needed her hair cut so we were willing to have her cut once by someone else. I took her in for her appointment. 3 hours went by. No phone call so I went to see what was going on. Baby was still in back. I ask what was going on (there no other dogs there). It was a eve appointment. They would not tell me anything but I could hear my baby crying. I ask to see her. They wouldn't. I got the women assistance of the store. She was rude. Talk to me awful. I insisted on seeing her. She had been there over 3 hrs. They finally brought her out. She had never been groomed yet. I ask for my money back and took my baby with me. She was traumatic for her.

Called PetSmart/Banfield regarding my dog's ear infection. I explained to the receptionist that my dog would absolutely not let anyone examine her and that we've been down that road before. (Previously, I had to swab my dog in order for them to run the lab work) so taking her in for an examination is a waste of my time unless the plan is to put her to sleep for a simple ear examination... I told her that I'd misplaced the ear drops and never completed the cycle hence why she is displaying the same exact symptoms, mind it has only been about 2.5 weeks since her ear infection was diagnosed.

I have an Alaskan Malamute. I am writing this now because I am done not saying anything. We got back from the groomers last night and she was tired and laid down. This morning finds my dog whimpering because after a short walk this morning we came back in and now she cannot lay down and is even having trouble sitting. She has been on Glycoflex (Hips, Joint's) for the last 5 years. I started her on this to help prevent Hip Dysplasia. I have used over 10 different Groomers in my Girls 9 years. PetSmart - I love young kids getting their start with a job. This is the 5th time in 5 years that my baby has come back from your groomers and has had problems, this is the worst she has been even after I explain what happens after her being groomed. I was told that it was because she has to stand for so long. I know different but I displayed insanity again thinking that it might be different this time.

I am not happy with the service, they gave me my dog still wet and I had to ask them to dry it again. Did you wash your teeth? Because everything seemed the same. I got upset and when I got home to clean my dog's eyes, his eyes were dirty with laments and his tail was examined, even with a bit of poop stuck on it. I had to go back to work and I could not waste time with them again. I pay $40.99. Is it fair?

I am a certified, professional dog trainer. I am the President/Trainer for Shelter Dogs For Veterans, Inc. We are a 501c3 nonprofit that pulls dogs from kill shelters and trains them for veterans suffering from PTSD (Post Traumatic Stress Disorder) and TBI (Traumatic Brain Injury). Today, May 12, 2018 at 2:30 pm. I was with a group of individuals with six (6) dogs who are training to be Therapy Dog and Service Dogs. It was their graduation day prior to taking the Canine Good Citizen test.

The PetSmart Covington LA near me is awful with customer service. I go in to get crickets a few times a week and it’s always a hassle to find an associate to help me. Their prices went up as well. Worse quality, higher cost. I will be giving all of my future business to Petco.

The two PetSmart locations near me (Mechanicsville VA & Glen Allen VA) are horrible at caring for the animals they sell. I have two 60 gallon freshwater fish tanks and a 55 gallon saltwater tank. First of all, it sucks that they don't sell saltwater, but my main concern is the freshwater fish they do sell. I usually buy my fish from a local pet store where I live, they closed earlier this year. I have been in both of the PetSmart near me and can never seem to find any help. They are educated at all with any fish knowledge, they don't take care of the tanks there, and they will sell you just about any diseased fish they can just to get you out of there. I bought 2 angelfish from there, they ended up having ICK- killed everything in my tank, Over 1,000 dollars worth of fish. I redid my tank, and figured things like that happen sometimes and maybe they didn't know. So I bought more fish from there, they ended up all having cotton fungus - killed all of them but one.

On May 15, 2018 at 9 am I dropped my 4 month old German Shepherd to get groom. I informed PetSmart that this was Roxy very first visit, told them she might be a little scared, but she real sweet. You comfort her she will do great. They assure me that she will get pamper. I left out the door but I didn’t leave the store. I needed to do a little shopping for Roxy.

We took our two standard poodles in for full grooming. I asked for a puppy cut for both dogs but the instructions must never have made it to the individual groomers. One dog’s face was heavily scraped by cutting much to close to the skin. And her tail looked like a bottle brush, huge and thick compared to the rest of the cut. The other dog, the male, had his tail cut nearly down to the skin. In short, this was the worst grooming job we have ever had - particularly on the female (Rosie), and we have had standard poodles professionally groomed for 15 years. PetSmart is fine for purchases of supplies and food - we regularly shop there - but we will return to another professional groomer. My advice: stay away from PetSmart’s Reston grooming salon. PetSmart management should refund at least one half of the amount spent on the female: $97.00 but crediting the credit card used in this transaction.

PetSmart Grooming is extremely negligent. I had dropped my cat off for grooming, on a day where they accept cats for grooming. I had made an appointment days prior with the cat groomer. I picked up my pet after her grooming, and from the moment we entered home and saw her sitting, noticed that she had extremely heavy breathing. Her entire head would move, her mouth was open and it was terrifying. I took her for an appointment at the Bradford hospital within PetSmart for the following morning. They ran tests and pinned it on her own condition of a heart murmur. But truthfully, something in her grooming experience is what triggered all this.

I take my dogs once or twice a year to get groomed. The first time I took one of my dogs I was told when I picked her up that she didn’t like the dryers and needed to be air dried and to remind them next time I bring her in. Last year when I brought her back I reminded them that she didn’t like the dryers and she needed to be air dried. When I went to pick her up they told me, "Didn’t you know that she doesn’t like to be in the dryer and she needs to be aired dried?"

PetSmart has been grooming my 2 old poodles for 13 years and my younger poodle for 8 years, ever since they were nine weeks old. I took my three poodles to PetSmart and their new policy states that the dog has to willingly walk to the back. My 8-year-old poodle is blind. She expects to be carried when we are out because she cannot see. At home she knows where her bowl and puppy pad are and she knows the furniture placement. At PetSmart, she can't see where she is going so she sat down and waited. Why. Because she is blind.

Today, 04/23/2018 I walked into PetSmart at 9:00 a.m, only to be greeted by an ungodly smell of filth. My wife were the very 1st people in the store when they opened. There was garbage all over the floors, like paper, hair, dirt, looked like poop. Plus the smell was terrible. When mentioned to one employee, he said he couldn't smell anything and asked where it was dirty. I said "are you kidding". I said look, garbage all over the floor. It was thru out the store. Not just one place. There was dirt and hair and dried up what looked like pee and poop. It was very obvious they do not clean during off hours.

WARNING... stop taking your pet to be groomed here! After reading the reviews after our horrible experience makes me so much more upset that I didn’t look before-hand. I was so thrilled that they could work my dog in on a Saturday and asked if I could just drop him off due to having a meeting, they said YES, even better I thought... WRONG!! I arrived and got our dog back to the grooming department... a different lady checked us in then who I made the appointment, she was irritated I was early and that I would be leaving him and tried to tell me I couldn’t... but the lady I made an appointment with spoke up and told me it was okay... I was pleased at this point.

I received a letter from a victim restitution agency Tuesday that the County Prosecutors Office uses to collect money from bad checks. I wrote a check in Jan 5th for 28.00. It was an electronic check and cleared Jan 8th and they are wanting me to pay over 336.00 for something that NEVER HAPPENED! The check never bounced or anything. I sent my bank statement to the Prosecutors Office that clearly shows that with the Check #, Tracer # and Elec Check ID. I don't know what they are trying to scam here but if this doesn't get straightened out I am calling the local consumer advocate on our news in Indy. And no I have never ever written a bad check. Never going to PetSmart ever again.

At the cash register I had my items rung up - on Apr 13th - yes Friday the 13th - and the cashier said it didn't like my credit card. Try again. I did. What surprise there were 2 charges on my bank credit card. I went to the store - receipt in hand - to have them refund the mistake. The lady in the manager's office chased me. Said couldn't I see that she was on the phone! Told me to go to a cashier. The cashier couldn't handle the refund - she called another manager - and she said go to my bank and have them reverse it! I guess this - today was my last day at PetSmart. They no longer help customers. I saw in the news, that 3 dogs had died in the grooming area since January this year. Maybe they are going downhill. I did buy Freshpet from them - and I now buy it across the street at ShopRite - with a much better expiration date (4 months instead of 3 weeks) and it's half the price NOT ON SALE.

I was at the Route 31, Liverpool, NY location. The staff are friendly and manager is very helpful. Be careful of grooming. Grooming is ok. The first time we brought our dog there he was perfect but second time not so much. Wanted to stay and wait to watch our dog get groomed for the second time there. Was not very happy with how they treated our dog. Our dog is blind and we warned them that he gets riled up when touching certain areas. I guess that groomer was not told because we saw him getting riled up toward the end and saw the groomer getting angry at our dog.

I am writing this review in regards to the Grooming at PetSmart Santa Ana, Ca. My daughter had just walked in to pick up our dog from getting their nails trimmed when she saw our Springer Spaniel hanging off the harness. The groomer was not near our dog. Our dog is 14 years old. My daughter called me immediately and I went down there. I demanded that the vet check our dog out since she was hanging and anything can happen. The manager was very unprofessional in the way that he presented himself and said it was my daughter's word against the groomers. We have been going there for 10 years and never had a problem. This was unfortunate. We just wanted to make sure our dog was okay and that the incident was documented in their store and that his groomers were given training about leaving a dog unattended. He would not document the incident and said that was not their policy. They did take care of the vet bill. We will never be going back.

I had a surprise delivery today. It was a prescription for my dog. Supposedly I had it on Autoship for every 6 months (which I don't recall doing). I called PetSmart customer service. I asked if I could return the product, still wrapped. He said no. Then I asked if they could match another site's price, or at least give me a credit. All he kept saying was, "we can't return prescriptions", and "we can't price match prescriptions." Then he just kept repeating himself. I don't need this prescription, and the other site was $15 less!!! This is very frustrating to me. I had been a long time PetSmart customer, but I will be one no more! Whatever happened to trying to satisfy the customer.

I took my Yorkie to Pet Smart located in Levittown Long Island NY. I drop him off to have his ears check out for an ear infection at 9 am. I got a call at approximately 1:30 pm. The person on the phone told me he had a infection and needed a treatment. It cost $77.00. I ask if there a cheaper treatment that we could do. He got very loud and told us his way was the best way. I ask him again if there was cheaper way to go. He was now screaming at on through the phone. I then ask him his name. He said it was Brain. I ask him to speak to a vet. He was still yelling at me and told me he was a vet. assistant. I then ask him and a cheaper treatment. He told me yes there was but it is not as good as the treatment that they would do.

I took my King to his 10:00 am appt. for a grooming. The young lady said it will be 3 or 4 hours. My husband arrived there at 2pm. King had not been touched. I called and I asked why someone didn’t call me if it was going to be 5 or 6 picking King up. The same young lady told me she thought about calling me but, she had a dog on the table. I quickly asked for a manager and he apologized and gave me a 50% discount but, then I get there to get my dog King. No one knew anything about that AND THAT'S NOT ALL. King had the worse uneven haircut he has ever had there at Camp Creek Marketplace ATLANTA. Never again! Where in the WORLD DO PETSMART GET THESE NON-HAIRCUTTING ** GROOMERS FROM! DAMN!

Very unsatisfied. Since the very first time I brought my female dog at this PetSmart Hotel, I started to notice a problem. My female dog was peeing blood in her urine and she was extremely thirsty. Once at home, the blood stopped a few days later. When I brought her back to PetSmart Hotel a few weeks later, she was bleeding again when I picked her up. My son complained to them that she was bleeding every time we picked her up from their Hotel. Since the problem was from their Pet Hotel, we asked them to have her checked by the Vet. The Vet told us the dog was having infection which she never experienced before.

Arrived at approximately 1220pm for a 1230pm dog grooming appointment for my Havanese. Location was East Washington Street PetSmart location. Individual acknowledged my presence, not even looking at me. I was asked their basic screening questions not being advised at that point they had implemented a new grooming policy. Noted on my cell phone was a voicemail from PetSmart at 1237pm asking that I return to pick up my dog as he was showing signs of “stress”. As I was told when I left it would be 3-4 hours, I did not contact them till 3 pm and was told the same-“signs of stress”.

Cat hotel - I wanted to write a review to warn everyone that when you are told you can visit your pet, not true, suddenly they are prisoners and you can't see or visit them. Totally not acceptable to me. Looked like they were sprayed with water, hissed and growled like they never have before, I hate to imagine what happened to them. I surprised them with a pickup to remove my cats and they ran back to where they were when they saw me walk in. I think first time they checked them. I broke them out and will never put my pets through that ever again. Nice people but not sure of what they do to your pets.

I was a long time customer for years but will never give Waite Park PetSmart my business again. I can't tolerate the major lack of inventory any longer. Almost every time I go they're so low on hay that it's not enough to last until the next time when they're still low. And, every time I go for citrus yogurt drops they're completely out. It's even been admitted by some of the employees that when they get a delivery, they take a lot for themselves. Even if they are discounted for employees, that's no excuse to take most of them if not all as I don't come across them. Doesn't the store take inventory as part of its job description and order WAY MORE FOR CUSTOMERS TOO? HOW RUDE! TSCHÜSS!

I was so excited to finally find a groomer for cats. I made my appt for my two and a half year old cat for a bath and brush with nail trim.I dropped her off at 7:30 AM. I was told that the cats are done early before any dogs come in so it's less stressful. As I was leaving 3 dogs came in. The groomer cat certified says give her 1 to 1 and a half hours. I get a call 10 minutes after I left and was told I needed to pick her up because she couldn't even get my 13 lb cat out of the carrier. I thought being cat certified gave her the training how to handle them. Very disappointing.

My dog has always been able to hear; he showed no signs of a decline. Around 2.5 months ago, we brought our dog to Petco for his usual grooming; bath, nails, ears, blowdry. My dog is part Beagle and after he got home, within a few days, my dog stopped hearing. I am with my dog all the time; this deafness wasn't gradual. A dog doesn't go from excellent hearing to total deafness. Because he has those beagle ears; they droop and are long, it's harder to dry them. When the ears aren't dried they develop yeast infections.

I phoned PetSmart to make a grooming appointment for my 'Parti Yorkie', at the Pineridge Naples FL location. When I made the appointment, I asked how much it would cost for the bath and hair trim, which used to be called the FSG full service groom. I was told it would be $49. When I picked him up, they had him checked in as a Shih Tzu. As beautiful as they are, he does not look in any way, similar to that breed. They wanted to charge me more money because it was the weekend. I told them that, no one had informed me of the extra weekend fee when I made the appointment.

I mainly go to this place because it is convenient. There are a few places more conveniently located, but they are not specialty pet stores, and also I would not visit these places for ethical reasons. PetSmart is convenient enough, and specializes in the products I want.

This past Saturday I took my dog for grooming at PetSmart in US19 North Clearwater FL and when I received my dog he looks like a phenomenon or a dog from the street. This is pure breed medium size poodle, they left him with no hair, he was cut in one leg, still smell like dogs, his face was not done, ears dirty inside, ears were not trimmed. Other places give the dog at least a little bandana, this one has nothing on, for all that I paid $58 dollars, after I got home he does not stop scratching all over especially his butt. I am very upset at this stupid, lack of common sense groomer, I hope they carry license for this. I will never even buy food for my dog at any of these establishment???

I have to say I had a horrible experience today in your Green Bay, WI., PetSmart store. I never bring my dog (65 pound pitbull) into the store, as it is just my choice. Today I had to. I was on my way to bring him to the groomer. I had to run in and get NexGard, dog food (35 pound bag Bil-Jac), and dog treats (Bil-Jac). Walking my dog into the store, cart, products...a lot to carry. I noticed that my dog went pee. I immediately went to the front clerk/manager and apologized and said where my dog peed. She told me that is a "good cause" or something like that and that I needed to clean it up. Remember, I have a 65 pound dog on leash, cart full of products and she could see that it was a lot for me to handle...and yet she told me to clean it up!

Took my German shepherd pup for a bath and cut. When he came home I noticed him being somewhat timid and submissive. I did not associate it with PetSmart. This time, my wife took him. When I got home and began my normal training session with him, he was extremely timid and extremely timid. Anyone that owns this breed of dog knows this is not a good situation to be in. It will make for a very aggressive dog. I went to the location, and before I could say anything, was informed he bit the person washing him. I asked why, and was told.. "I don't know, it's your dog". Hmmm. My dog is quite friendly, so I was confused.

I scheduled an appointment for my dog on the first available appointment. Was never told there was an extra charge for weekends. I picked her up and was charged over 40$! She is a short hair Chihuahua dropped off for anal glands. They charged me for a haircut and everything else. I complained and was told the only thing they could do was give me a coupon for next time. There will be no next time. I'm furious.

Was seriously shocked to be asked to not return with one of my dogs who is fearful but we were working with the groomer who seemed more than fine with it for months. He seemed off that morning and didn't do the usual handling of my dog with her cone to help her through, and he had the manager in there to seal the deal. He could have called me and saved me a trip there if he had decided he truly didn't want to work with her any longer. I feel sad and betrayed. He said she wasn't safe there anymore. Like, where is she going to be safe? It's not about her being safe, it's about not wanting to handle a dog who is not easy. We really need this service! How about trying a sling hammock to be able to service this type of dog. BE INNOVATIVE! Stop shutting people out who need you. At least he tried for a few months, told us she was getting better, sorry this is how it ends.

PETSMART DELRAY BEACH LINTON AVE - I arrived to the store at 7am and was looking for a cat carrier, but no one was able to help even though I had talked to two people, including the manager. I came back in the afternoon to pick up my cat from the hospital and needed the carrier asap to carry the cat home in. Penny and Tabor went above and beyond to help me choose and assemble a pet carrier and was able to pick up my cat right away!!! The mentioned employees are true assets to this company. Thank you, guys!!!

They charged my card twice and said it was standard practice. Now my money is tied up for 3-5 business days on a "pre-authorization hold" and an IMPORTANT BILL PAYMENT thus was rejected. I will never order from them online again! Service in my local store (unfortunately 30 miles away) is, however, ALWAYS AMAZING (fortunately). NEVER ORDER ONLINE!

My boy needs special food. I buy Pro Plan - one 3.5 bag of Pro Plan lamb & rice for sensitive skin - $15 change. Buy it at Chewy - same size - $7 and change. Is PetSmart OUT OF THEIR MINDS? ONE case of Special Pro Plan FOOD - at PetSmart - .99 per can - 24 cans - AT CHEWY - .89 per can - at 24 cans. I barely go to PetSmart to begin with. Honestly - I have no idea how they stay in business - they should just have grooming & vet - their prices are THROUGH THE ROOF! BYE BYE, PetSMART! I am ALL DONE & I will be sure to mention to all my friends and family. TALK about taking advantage! Shame on me that one time - never again.

I have taken my Morkie there for 5 years to be groomed. I appreciated that there are windows so customers can see how dogs are treated, requirements of vaccinations and non sedated pets. For the last 4 years our dog would get a beautiful groom. He’s an anxious little dog and we would be told he didn’t like his face or feet being clipped. The last two times we’ve basically been banned from coming back. Stating our dog gets so nervous that it’s dangerous to his health and he needs to go to a place where he can be sedated. I don’t understand how for 4 years he was able get his grooming complete, the only change has been in management. I recommended many to Petsmart grooming on 33rd, but will never return and never recommend. We have found a mobile dog grooming that does an Incredible job and charges less!

I left my healthy dog off for grooming Friday Dec 29th 9:45 am at Flemington NJ Pet Smart and received a phone message from pet smart. My dog was taken to local vet. I rush to vet minutes later to a dead dog. The dog arrived dead on arrival and was left! No one from pet smart stayed to discuss the death of my dog. They left! No one from pet smart reached out to me. I had to call store manager who was not permitted to give me any info and said the district leader will call me. Several hours later I receive a call from district leader. She stated cannot answer questions under investigation.

I left my dog a Shih-tzu to be groomed last Thursday, by Friday/Saturday he was starting to bite his underside. After a careful inspection I noticed a patch of red where he was shaved. I gave him baby **, and putting ** cream on the area. On Monday the area enlarged to his entire underside that was shaved. Even after giving him ** and cream he was up most of Monday night biting and scratching himself. Tuesday, I called Mount Laurel Animal Hospital and they said to have him looked at by a vet. He was diagnosed with a bacterial infection and was given ** and an antibiotic to take for the next 2-3 weeks. I was told this is typically caused by a close shave and or dirty shaver/counter that the dog was placed in/on... not a happy customer.

Poor Jimmy. We made an appointment to be groomed on 12-15-17 at 11:30am and we dropped him off and about 2 hours later I got a phone call that he has somehow gotten injured in a cage and is bleeding and needs surgery on his foot. He got 4 stitches and (no haircut) and sent home with painkillers. We needed to drive back every few days, 30 miles each way 4 different times for bandage changes. On Saturday before Xmas and on Xmas day I changed his bandage because they were closed for the holiday. Today he got stitches out and his leg is now infected. They blame me for the infection and said I wrapped it up wrong on Saturday and are now charging me for today's visit and any additional care that he needs. It's hard to believe we only wanted a haircut for Xmas. I will keep everyone updated on his condition and any additional cost we incur. Merry Christmas.

First, they don’t take your dogs out. So let’s say you are like me and drop them off in the morning... my two dogs were not taken out. They peed and pooped as soon as I got them because they were holding it all day. What pet place doesn’t understand the fact that dogs need to go out just as much as you do? How about you hold it all day and see how you feel? My dog is 14 years old and should not be forced to hold his urine and bowel movements. Second, forget them calling when your animal is done. Instead just show up and hope they are finished because they didn’t call you. And third, make sure you check your bill because you may be paying more than you should. Never again will my dogs be going to PetSmart. Absolutely unacceptable!!!

I took my bulldog to PetSmart Groomers to get a bath. NEVER AGAIN!! I picked up my dog and her eyes were all red and she was lethargic. Took her to the vet because she had a huge scratch and cut on her stomach which was not there when I dropped her off. I called PetSmart to see if there were any cameras in the grooming area because I wanted to know what happened to my dog from the minute I dropped her off to the minute I picked her up. I was told they have no cameras. Of course, they don't!

Love the store. They have a great choice of products. The prices are high, unless it's a sale. Even then online shopping for the same item is usually cheaper.

I like PetSmart. I've been going there for years and took dog training classes. My groomer has been there for years and it is close to my little house. Now they have a full service vet hospital in there. Perfect for me.

Wished their groomers were better trained. And some of their cashiers are also not that friendly. They have set me up on follow ups on my grooming but the results are the same. I do not take my dog to PetSmart anymore.

I really enjoy shopping at PetSmart because the customer service is excellent. The associates are very considerate and helpful. They have a variety of supplies including animal toys for my granddog and her new little kitten friend.

Mainly I go to PetSmart for grooming. They do a good job for a reasonable price. But I don't buy dog food there because they don't carry the brand we use. Their prices seem high for most other pet supplies as well.

The staff I have encountered have always been friendly and willing to assist and the prices are competitive to big box stores. They also offer pet adoption services and the opportunity to donate to charities.

Great selection, but can usually find a cheaper price online. The food selection is usually cheaper at another website. I belong to their Pet Perks Program but don't really see any benefits from it. Hardly ever receive coupons for the products I buy which is why I shop online somewhere else unless I need something last minute.

As a pet store they have to cover a wide variety of animals which they do reasonably well. Their associates tend to be friendly and knowledgeable. I do think their prices are somewhat higher than they should be.

I have Schnauzer who gets fed Pro Plan, both canned and dry. Due to his beard, he doesn't get the gravy types of canned food. He usually gets ground chicken or beef and Petsmart is frequently out of one or the other by the case.

Pet grooming at my store was lacking. I really like that you can schedule an appointment online, but the groomer at the store I booked the appointment for didn't show up so I had to take my dog to another store and the groomer didn't follow my instructions as to how I wanted my dog groomed. The cashiers are always friendly, but sometimes I need help and they don't have enough people to offer. I really think they need to hire more people.

I was at Petsmart having my dog groomed and looking like a pretty girl with ribbons in her hair. You could she knew she was cute because she struts around after she's all done. She's happy and overjoyed to see me come through the door. The cost is comparable to other places I take her to be groomed but I really prefer to go to Petsmart because I can see what they are doing. Some places I have taken her to you cannot see what they are doing and I don't feel comfortable not seeing in. The place always looks clean other than hair on the floor which is why we come here.

Called and made a 9 am appointment. When I went to drop off I was told that I would have to wait 2 hours. That the walk inside will go ahead of me. Really, then why make an appointment? Got my Boxer back and was told that next time if I didn't want to wait I could pay an extra $12 and my pet would get expedited treatment. My dog still had a lot of shedding hair on her, the nails were not looking that good, also no doggie treat or scarf. This was a terrible experience and will not take her back. This was the PetSmart in Pooler, Ga. December 10, 2017.

Stores like Petco and Petsmart are more pet friendly whereas your pet can actually go inside the store with you as you shop and Walmart haven't allowed the pet boldness yet.

PetSmart is a good store but their prices are a little high especially on the toys. I like that they carry the high end foods. I wish there were more stores closer to where I live.

The staff, I have never had a complaint with them! No matter who helps me they are always genuinely friendly! Store is clean with a good aura! My only complaint would be prices; though everything is high no matter where you go!

I enjoy shopping here for the open feeling and display of all the items. The prices are good but not great. But the customer service and variety of choices make up for the prices which could be cheaper.

I have found in all my life that Petsmart not only has top quality & variety of products, they always have what I need @ a price I can afford, that is one stop shopping!

PetSmart is the first store I will go to in order to buy products for my dog, cats and Cockatoo. The variety of food is excellent and they have top quality items from food to toys to pet care needs. My only regret is that often times I am unable to purchase the type of food my dog loves because they are out of stock.

Higher than most for same product. Customer service including management is bad but sometime you can get a smile from the cashier. I shop mostly independent stores and prices very reasonable.

They seem to always be short staffed. Also do not carry enough items in some areas ex. cat trees. Also I have asked about my points earned and no one knows how I can use them.

Deceptive marketing of pet food products cause pet ill health capitalized on by in-store vet services. Complicit collusion of vet owned and promoted vet pet foods and products, bad faith business practices, scam, defraud customers. Mass deception.

Store was especially noisy on last visit with dollies moving displays around. Since store is pet friendly, I had my two dogs with me. They are not very accustomed to "shopping" so all of the noise freaked them out and we left sooner than would have otherwise. Cashier was very friendly though.

Customer service can make or break a business. It doesn't matter if the business is hole in the wall or a palace, what matters are the prices and the customer service. Advertising sale prices and then getting home and finding out you were overcharged is disgusting when you've spent over $400.00 on that visit. You don't want to shop there again because every time you go in you end up spending $200.00 or $300.00 dollars which is what you expect to do but if something is advertised as on sale you expect to pay the sale price. Not the Bait and Switch price. Not a good experience when it happens more than once. Dealing with cashiers who are bored to death having to wait you.

The atmosphere is subdued. Not very friendly or appealing. The only area that seems to shine is their dog grooming area. Customer service is not great. They are out or low on stock of the item I purchase a lot of the time.

Very helpful staff and we have always had a good experience with the grooming salon. Good variety and prices are reasonable. I would not hesitate to recommend PetSmart!!!

I love going to PetSmart. It is always clean, people are really friendly and helpful and they have anything there that I need. Cat section is always clean also.

Awful inventory control, ran out of our dog food, and you can't just switch brands overnight. Local and national representatives could care less. Talking to staff locally and at corporate, no apologies to save business. I order with Amazon now. They don't run out of inventory.

I like to be able to give my pets premium pet food but between vet bills and trying to neuter or spay all the strays that people leave on our doorstep it is almost impossible. I would like to see more products like Purina Naturals - my pets do well and it is only a little more expensive than the store brands. I love my pets as much as the next person but when a bag of cat food costs $35... well I gotta make my house payment!

Great selection of products. Groomers do a nice job and have different price points and occasionally have discounts. The perks program can save you money on products which helps. I like the idea you can bring your dog in the store with you to shop as it makes a nice outing for you and your pet. Having a vet available in the store is convenient as well. The only drawback is it's hard to find a salesperson on the floor if you need help.

There isn't a lot of staff on the floor to answer questions if customers need to ask. I have noticed that since the minimum wage has gone up a lot of stores have cut their staffing.

They are one the most expensive pet stores I have seen. You can purchase online and save at least 25%. I understand that this a social event for them for those who go. For me it's to diversed, groomers, social gathering, dead floating fish and dog poop on the floor that the owner neglect to clean up. Too many high priced choices.

They have a great grooming dept. When I take my pet there they are always great, selection of treats for her afterwards. If it is something specific you want just ask. They are always helpful.

I shop at PetSmart quite a bit. They have a great selection of goods and I even like their grooming section but their prices on a lot of their goods are really high.

PetSmart is a great store with good deals and customer service. If your pet has a problem with a particular food they will exchange it for a different food with no problems.

PetSmart charges more for Arm and Hammer cat litter than Winco; so I now buy my litter from Winco. I used to buy my cat food at PetSmart, but since have switched to a high end raw food, since raw is so much better for my cat and even higher cost brands and "all natural" brands at PetSmart are commercially produced from questionable meat sources. I have never bought my dog food from PetSmart either. I will only purchase a raw dog food, organic certified made in the NW. The only thing I get at PetSmart now is dog toothpaste and nail trims.

I have been impressed with their donations of food to pets in need at shelters. I always appreciate the knowledgeable staff who are always willing to offer suggestions and care methods for our pets.

PetSmart is one of my favorites but there's room for improvement in their overall product selection. Maintenance in their live aquarium could use more attention to detail.

Kind of a big box type of store. Too many odd brands of cat and dog food. Do know one with an excellent PetHotel (Overland Park, KS). Staff expertise in the store is inconsistent. They need to hire folks who know pets and products.

Some of the PetSmart locations do not carry the Simply Nourish Senior Sweet Potato & Salmon dry dog food. If by chance they do, it is usually only in one size. We have to drive to another city just to try and find it. This is a PetSmart brand, so why aren't they carrying their own brand? Since our Doug had been eating this food (4 years now), his health issues have improved. Clearly, this is a dog food we want to continue to feed him. Also, the employees at the Brea, CA store are not very helpful with this. We've asked them to request from corporate to carry it in their store, but they say, "Ooh, I don't know." Please, make an effort to help your customers. Why should we be forced to another city (Tustin CA, which is a 20 minute drive w/o traffic away) or forced to purchase online?

The staff is nice and friendly and the store is always stocked and comfortable and clean. Also, reasonable prices are a must for me to buy any products or services anywhere.

My trips to several different stores are all the same pleasant and helpful. They are always there to answer any questions I might have or help me to find a product. Their clinics are clean and experienced staff.

I can never find an associate to help me. They don't carry the dog food I use and their prices are high but I do like the grooming department and the vet services are good when you can get an appointment.

PetSmart is a friendly place to buy and browse different things for your pets to enjoy without the hassle. It has a nice atmosphere with a variety of products for your pets and very helpful employees.

Great store, I always find what I need and if not the employees always helpful. I love how I can take my dogs in with me, the store is always clean. My only complaint is it's a bit overpriced.

Great store but the customer service sucks. Cashiers and managers stand around talking while lines grow long. My husband has to ask someone to open. They look upset and then open up another line. Why can't they just do their job?

I like PetSmart but I wish they had a better selection of some items at our local store - specifically collars and leashes. I also wish they had a better selection of accessories.

I shop at Petsmart both in store and online. Love the sales that they have often, some great deals. In store staff always pleasant and very helpful. I also like that Petsmart supports charity for animals.

I went to get feeders for one of my 5 tanks and half of the tanks had dead fish floating. When I said something to the sales rep he said, "Yeah, it happens" but did not remove any of the dead fish. I declined purchasing anything and took my business elsewhere.

PetSmart is an overpriced place where you definitely pay more and can expect less! Some of the employees in the store in my area are nice but some are very immature. In a specialty store, you do expect to pay a bit more but for that you expect people working there are properly trained, have working product knowledges and do somewhat professional.

Website for specific sale items and types of food is hard to navigate and time consuming-really time consuming and I have bought food elsewhere because it is just too much trouble.

PetSmart is a good store if you can't find the item anywhere else. I found dog food that I couldn't find anywhere else and a brush that I had been looking for a long time.