PetSmart Reviews

The customer service here is always amazing. They not only have a great selection, they're always willing to help you find it. They're close and convenient. It's so easy to get what you need! My number one shop.

My pet store is always so clean and well stocked. Their prices are way cheaper than Walmart where I used to buy my cat food. My grandson just love to go there just to see the animals, we love this store.

I’m always greeted when I walk through the door. The adoption center is always well cared for with both kittens and adults. I have adopted 3 from the center. Very seldom see dead fish in the tanks. Good variety of decorations for the fish tanks and numerous filtration systems. Favorite pet store.

Best place to find mostly everything we need for all four of our fur babies, Christmas time is especially great for the added outfits and of course to the warm sweaters and coats. The great stocking stuffers are always welcome. We enjoy the discounts available. And added So much more in chew toys. The staff is awesome. Everyone is so helpful. We only go for the dog items, but the kids always wander through the whole store looking at all the other cool stuff. It's also nice to run into families with pets in hand or leash. Kids never get enough of others either. Very family and pet friendly.

The store is a very good place to get all your pet supplies. The only thing that I didn’t like is they don’t stock their shelves with a lot of pet items. I went to get a pan for my dogs cage and they didn’t have anymore in the store and they couldn’t tell me when they would get them in.

PetSmart always has the pet food in stock that my dog prefers. They have purchase points that adds up to savings. A complete variety of pet toys are available to occupy my pets' free time while we are away. And they have an excellent grooming service at a reasonable price!

There are always people to assist you. The quality of products are great! They allow pets to go with you to pick their toys. The treats are always fresh and the dog food as well! There is always an assortment of products for all animals! Even reptiles. I often take my grandkids since they have an assortment of animals. It's like a family moment!!

We love our PetSmart store. They offer a very wide variety of pets, pet food, pet supplies, pet training, pet grooming, and pet veterinarian care. You can shop in the store or online and pick up at the store. The store is always well-stocked, arranged so you can easily find what you want and is always clean and neat. The manager, the dog trainer, and the cashiers, and the other employees are always polite and willing to help if you need. They have great sales and a great reward program. The store also supports pet activities in the community. What else could we want in a pet store!

Prices are a little high, service is a little low, good variety of products, grooming department is pretty slow compared to other groomers, usually takes 4 hrs. Changed groomers a few years ago just for that reason and it done in 2 hrs now for 15.00 less.

We have loved going to Petsmart for all of our pet needs. They supported us through raising our 3 beloved pets with everything from puppy pads and training classes to joint supplements and vitamins as our dogs aged. They are supportive, involved, and seem to enjoy all pets!

The products cost are very expensive, there is no big selection of shampoo for dogs in 28304 NC. The cashier always friendly and helpful. I wish they do "ask question and we have the answer" for people who don't have money for dog/cat training.

Very helpful personnel and good selection of products. I like earning points on my purchases and that they allow pets in their store. Have great pet adoption programs. The store is close to my home and easy to park.

If you want it, they’ve got it! Incredible selection of products! Varying price points with emphasis on higher priced products. Incomparable customer service! Associates are readily available and are anxious to advise/assist. No need to be intimidated by the vast product selections or your own limited knowledge; the store associate will be your personal guide/advisor!

Employees there overall are very helpful and friendly. Prices could be a little better though. Selection of special dog foods is good (vegetarian, grain free etc). The store always seems to be pretty clean also.

The personnel were friendly and helpful and knowledgable. All of my concerns were addressed and I was asked if there was anything else I could be helped with. The store was clean and inviting. Having a veterinarian office in the store is great.

I started to go to Petsmart last summer when I was looking for a good quality cat food with very few ingredients. They actually had quite a few to choose from and the prices were very reasonable. I ended up choosing a couple different varieties and my cat loved them. Now I feel good that she is eating healthier. And she has a lot more energy at 16. Thank You Petsmart!!

Rip off, nothing ever on stock that says it is, better off looking online at them, then buy through eBay and save 90% off what store tries to charge. When I ask for help nobody seems to know the answer. Sad.

We shop at both PetSmart and Petco and PetSmart always offers my family the best selection, price and customer service. I have nothing against Petco, it's just PetSmart is on another level. All in all I shop both stores only because Petco is closer to where I live. However, if I can I will always try and go out of my way to PetSmart if time permits.

More expensive than items that I can find in other stores. My veterinarian advise not to take my dog in that store as sick dogs come in there. If I go, I will go alone.

Petsmart stores are clean and well organized and their pet accessory selection is extensive. The employees are courteous and well trained to guide the customer to what they need based on cost and fitness to that need. They also have a large variety of pets in clean and well set up tanks, cages, and displays. And they have knowledgeable employee specialists on hand to answer questions and get you set up to care for and enjoy your new pet.

I love PetSmart. Because we signed up for reward points, we get discounted prices immediately, we do not have to wait until end of month. Having dog grooming and Banfield hospital on location also helps. Our dog Buddy loves going to PetSmart and we do too.

I like going to Petsmart because they have so many different types of dog food and cat food to choose from, and they have great toys there for my dogs. Some Petsmarts have the pet hotel where you can have your animal stay in a nice room.

They have a lot of choices, and if you check through the areas of what you need, a gem of a deal will be discovered. They have good customer service and easy to find a basket, and pets are able to go along. This great if you want to try a harness or sweater on them. Also the rewards card gives you a discount later after using it each time.

I can always find what I need here. It is easy to find the items I want as displays are nicely set up and colorful. Customer service is excellent and readily available to help. Great place to shop alone or with your pet!

Always friendly customer service, helpful and has everything I need for my furbabies. They seem to really care about animals and I love that I can bring my dog with me when I shop. A huge variety of things, everything you can think of!

I love love love PetSmart, I took my 6yr old niece the other day to see the reptile booth and the Assoc was very nice, helpful and educated me on our new Bearded Dragon named Pikachu. On top of enjoying the reptiles, my niece and I also enjoyed playing, petting and talking with all the dogs and cats that was being adopted. PetSmart has a good program that lets several humane societies bring their animals in to be adopted. There’s so many good things I can say but you’ll have to search their event calendars near you and enjoy yourself with a new pet????

I like how they match online prices! I always check the price of things online vs in stores they will match it. I have done this several times and was told about it from another customer. I have saved so much with checking before I buy things.

Clerk was very knowledgeable about the different kinds of cat food and recommended an excellent brand for me. After I read the label I had to agree. Also recommended an excellent biodegradable dustless cat litter for me. Thank you so much.

Every time I am there for my 3 cats & a dog, I get helpful and friendly service. I like that they have grooming and in store vet service too! They have a lot of variety I product & costs for domestic and wild animals.

They are really good at suggesting an alternative if I can't find what I am looking for. I have a cat that gets knotted hair on back and they showed me a comb to use on her that cuts those off without having to shave her or her hair.

I enjoy the selection of products at the store. Customer service is quick and efficient. The store is not overly busy, which is nice, but also a bit concerning that they will stay open. Sometimes the prices seem a little bit high, compared to other stores or online. I either buy pet food here or at Tractor Supply.

We love Petsmart - always a happy shopping experience - never a chore! Especially love taking the furbabies to holiday photo ops - love Chris as Santa at PB Lakes! Love to share the photos - love Easter bunny too! Pet parents are real parents at Petsmart!

All sales help very courteous, professional and helpful. Online ordering also easy and fast. Would recommend Pet Smart to any pet owner, you want the best for your fur babies. Please check your local ads for discounts and coupons in your area.

Petsmart has a wide variety of products with a wide variety of brands within each product line. Their costs are very reasonable. The store organization is easy to shop and allows for easy comparing of similar items to determine which brand to purchase if strictly deciding by price. The store assistance is very thorough as well. When you need assistance or guidance on a particular product the questions asked prove a knowledgeable approach to determine the best product and even brand.

I like to shop at PetSmart, they always have specials going on. The people who work there also are nice. I buy prescription food for my cat there and it is a nice place to visit.

We like to shop at Petsmart because they always have what we need and with good prices too. We just wish ours had the vet inside like the one at our son's house but it does have the grooming salon that we use quite often.

The Petsmart in Idaho Falls has the most helpful staff. The store is always clean and items are easy to find. I go there to get toys and treats for my dog and it's always a pleasant experience. I would highly recommend Petsmart to all my friends and family.

It's a quality store, big and provides everything needed for pets and pet care. A little pricey but willing to pay for convenience. Good customer service and usually knowledgeable personnel. They often have items other stores don't.

A great store to fit every pet's needs on a daily basis. You can find it at PetsMart. They have a wide selection from dog & cat toys to dog & cat food. Needless to say they have fish exotic animals. Its a great pet friendly shopping experience.

My favorite part of Petsmart is the grooming facility. I have four 5lb. Yorkies and they take such great care of them and my yorkies receive the best grooming! I've tried other groomers in the past and refuse to go anywhere but Petsmart!

Very helpful staff and accommodate your needs. Friendly and home like feeling for you and your pet. Amazing care and I love the prices and specials! I especially like the veterinarian there at the store and the pet hotel and care of my baby Gabby. :)

PetSmart is a good pet store because it has what I want. It is clean, well organized and very important to me very pet friendly. I like bringing Harley Too with me to shop and he likes to come to try on the stuff we're buying and give his opinions on possible new toys and treats. Yes this is a very special, spoiled rescue dog! The staff is very friendly and knowledgeable and even more important leave you alone when they can see you know what you want are getting it. They are also always within reach when needed for their excellent advice. I also like a pet hospital, daycare and grooming service are available on site. I would recommend this store to pet owners everywhere.

Wide variety of accessories and a lot stuff to choose from! Staff looks very gentle and attentive and best thing I like from this store is that I can find anything for my ???? over here. Also the pet's clinic and grooming area is very cool and their prices and prevention health packages are affordable.

This store is small, carries everything than the larger stores do but in smaller quantities. Staff is already willing to help and very friendly. Prices are lower than the large stores. Love shopping there.

I was greeted upon walking in and asked if I needed any help. They walked me thru my options for flea medication and helped with my choice of pet food. Very friendly service and very helpful. I would definitely return.

PetSmart in Hanover MA has great customer service! You are greeted at the door, asked if you need assistance finding a particular product and/or carrying out a heavy item to either the cash register for your car. Many associates are knowledgeable not only about the many products PetSmart carries, but also the birds, fish, hamsters, etc. They will answer your questions and spend as much time as you need to be sure you are happy with your new pet or a new food for your pet which has special dietary issues. Their prices are very competitive, especially with Amazon! I have 3 cats and foster cats for a shelter so cost is important. I also use the grooming service for trimming cats' nails; very professional!

All my fur babies have gone to rainbow bridge but when they were here this is the only store I shop that in Monticello Minnesota you never walked in the door without someone greeting you with a smile on their face. Always had everything I ever wanted and more. Prices were fantastic and there was always something new that my kids just had to have. I would recommend this particular store 100% for anyone who wants a great shopping experience for their fur kids. If I were lucky enough to win anything I would donate it to an animal rescue.

Anytime I come to this store to pick up supplies for my guinea pig they always have what I need in a variety of brands to choose from in case I wanted to try out different products. The prices seem to be comparable or cheaper to other pet stores I've been to and when I checkout it is always fast, easy and with the nicest staff.

This store has a broad range of products for all different types of pets - cats, dogs, rodents, etc. It is a one-stop-shop! They also offer training for dogs which my puppy attended. It helped with general basic tips! Overall I find they have fairly good value. Their staff are also generally pretty knowledgeable!

They carry my cat's favorite food, Halo canned flavor turkey and duck. It is hard to find good quality pet foods and they are the closest to me. I live in a rural area and close stores, Walmart. Kroger. Tractor Supply do not carry this as it cost a bit more and they do not have much call for more expensive brands.

Since I only go there for bird stuff, ie. cat litter for the bird's cage. I rarely buy seed there as they only carry up to 5 lb. bags. I really need 20 lb. bags or loose seed get your own. I know of nowhere around here that carries it. It's a better selection than Walmart, but further away, twice as far to go. Good selection of fish. No cats or dogs for sale? The Vienna Virginia one had them. I don't like that people bring their dogs in, but it's Petsmart and that's one of the things that they're well known for. Going to the groomer is one thing, being all over the store is another. I am not comfortable with that. I don't see people bringing in their cats. Can you imagine cats and dogs in the store at the same time?! Not good.

PetSmart has great pet food selection and their stores are easy to locate. Their employees always greet me and my husband with a smile and they are helpful when we have questions. I would like to see their stores carry more cat litter and box liner brands, and a wider variety of cat litter box styles. Thank you!

Great staff, helpful, courteous, pet hotel and doggies day care. Locations are convenient, clean, restrooms, well organized. Like it much better than Petco or any other store. They offer dog training which is super great and really like the adoption opportunities.

It has everything you need for your pet. We always bought our dog food here. Our pet has passed away. But now we have fishes. We just got a fish and it was on sale. It IS the best brand TOPFIN. We buy all our fish supplies here, too.

Petsmart employees provide you and your pet or pets a WOW experience! You are greeted at the front door and offered assistance throughout the store. The store has a variety of supplies and services for your pet. I guess you can call it a one stop shop! Veterinarian services are available via Banfield and of course there is training available for your pet! Petsmart is awesome!

Petsmart is okay for general things. Most of their items are too expensive. They have good selection of items. Customer service is very helpful. Banfield is super when taking care of of your pet. And grooming is nice. They treat your dog as if it was one of their own.

They have a lot of toys & treats that my dogs enjoy. Have had good experiences with this store except one time. They sold me a sick hamster that quickly died. I have heard from a former employee that this is not uncommon.

Store has a nice layout, lots of selections. Some staff not very knowledgeable about products but somewhat understandable since there are so many options. Grooming facilities is the bomb. Great technique for grooming pets. Has great choices for my lab. Family friendly and great food, great service was plus.

Their quality of service is top of the line, their personnel is very well verse on the job required to perform. Their merchandise is high quality stuff and reasonable in price. I been their customer for quite a few years always looking forward when I will go back again.

They have plenty of products to choose from. I like that that they have a Dr on the premises (Banfield). The store is very spacious and clean. I also like pet rewards and I bring my dog there for grooming.

Needed Capstar for mall dog. Checked online for pricing. Most all were just under $30.00. Went to closest PetSmart and at checkout they told me that I owed more than $58.00. That's almost double suggested retail! When I questioned this price, he said that they would match their own internet pricing. Had I not been aware of the correct price I would have gotten seriously ripped off. This is unethical, at best, and should be illegal. BUYER BEWARE OF THEIR ATTEMPTED THIEVERY!!

This is about the Signal Butte store and 6932 E Hampton both in Mesa. Fish were purchased at both but terrible service at the signal butte. I love my fish tank. I have a very large fish tank that I have had for over 15 years. I loved my fish. I had a clown loach that I had for over 12 years, I had a dragon fish that I had for 10 years, I had cichlids that were over 7 years old and large suckerfish that were 12 years old.

I contacted PetSmart on 12/30 to report a significant injury to my pet that occurred during her stay at your pet hotel. The stay was from 12/21 through 12/28. During my pet's stay, she sustained a serious injury to right eye. The injury was ignored by the staff and left untreated for the entire duration of her stay. (There was a vet located in that particular store.) I was contacted by the staff while I was on vacation. The injury was downplayed by the staff as they told me her eye was simply red. When we picked up Sookie, her eye was infected due to an ignored laceration to the eye and had a faded (cloudy) appearance like it was dying. I've been in contact with the corporate customer service line and the store's hotel management. Unfortunately, nothing is happening as of 1/20 (one month later). We have now paid for the hotel stay and several vet visits. As well as medications and the time it's taking to medicate Sookie's eye multiple times per day.

I recently purchased a parakeet from the store in Rock Hill SC. It’s obvious the birds there come from breeders who care and handle them before they go to the store. She’s not afraid of hands at all and will hop right on a finger when offered and very easy to catch after she’s been let out to fly around the house for a bit. I would definitely recommend this store to anyone looking to buy a parakeet.

I purchased a gift card online on December 7th. When I went back in the system did not recognize my order number so I contacted them online. I was told that my gift card would arrive by the 16th. When that did not happen I contacted them again and was told it would arrive by the 31st. It is now January 6th- one day shy of a month since I ordered the gift card. I contacted them again and asked for a refund- this is now a very late Christmas gift. I was told to wait until the 10th and if it did not arrive by then to contact them again. It's a gift card- it should have arrived in a couple of days.

Every time I’ve bought dog food at Petsmart they overcharge. The price tag will say one price and when they check you out it’s a different price (more money). When brought to the attention of a manager they just change to the price as seen on tag and say maybe they just changed the price and not the tag. I stopped buying my dog food there because it is a constant issue. Today after a year I decided to try it again sure enough overcharged me by $2.00. When I let the cashier know he was like “ price match” I told him no price tag said so.

I went to the Catonsville Maryland PetSmart located on Baltimore National Pike. My groomer was Kenny. Great people skills and he's a very good groomer. My dog was comfortable. He had to cut my dog down very low because he was matted but my dog experience no problems or major irritations of any kind. I will be returning to to this location. Kenny has good people skills and treated my baby Shaka like family. The price was affordable and the location had ample parking and friendly staff.

Basically, I was denied services, told if I did not leave the store -the police would be called on me at the Pet Smart in West Covina, CA... I am ** male, the other customer was a ** male and was not asked to leave the store.

I have now had TWO very disappointing experiences at the PetSmart in Ward parkway-- specifically the grooming department. Two weeks ago I scheduled a grooming appointment for my cat at 9am. I called a few days before to confirm the appointment and the time; when I arrived I was informed that they had my appointment time at 1:30. The cat groomer was not even there. Rather than leave my cat I rescheduled my appointment for this morning at 7am. I called last week to confirm my appointment for today.

I want to start off this review by stating my experience with the grooming department from this location, I was there bright and early Sunday morning and was poorly treated by a staff member in the grooming department by the name of **. I initially made contact with Jade in the grooming department while she was not busy with another customer or doing anything else, she set me aside not just once, but twice to help other customers who came in after I did. When another worker of the grooming department came in, she handed me off to him to finish checking in my Chinese shar pei.

*Received poor customer service from this location regarding the experience with one of the groomers. Earlier in the year, February, my dog had a seizure at this facility after Years of service with Petsmart. I Chose to give Petsmart the benefit of the doubt and continue service. On more than one occasion the employees at this location began to exhibit discriminant behavior, and further make it difficult for me to have regular service without warranted personal observations. The store manager today attempted to force my dog to have express service with due to his own perception even after being both cleared from Banfield, and personal vet.

I was recently at my local PetSmart shopping for our new bunnies when my son wanted to see the kittens and cats. We went where they were in their cages and noticed all 12 or so of them were sleeping. Immediately I thought it was strange. My son called to me as he was trying to wake one up and he said, "mom, I think this one is dead!" I went over and we nudged this cat 2 to 3 times. Any normal cat would not have to be nudged to wake up. He finally woke up, but acted drunk and couldn't keep his eyes open and his head fell back down and his eyes closed. I couldn't even get one of the kittens awake. I had every intention of inquiring about what we saw, but it slipped my mind with all my kids commotion and buying bunny items. I am calling tomorrow and reporting this immediately. Those cats and kittens were most definitely drugged/sedated.

I have 3 dogs and since they are my kids, I invest money in them. I have used Petsmart training. My current pup is enrolled in the intermediate class. I paid for the package and I have a friend that I recommended Petsmart training to and she bought the package. We did the puppy class. It went well. Then, we started the intermediate class. If I knew what I know now, I WOULD HAVE NEVER BOUGHT THE PACKAGE!!!! We have no physical location to work in. WE ARE JUST STUFFED in individual aisles.

I purchased cat food from this .org that was sealed in a large container. I had more of it at home, yet I found out my cat is extremely allergic so I took the unopened bag back to the store. They wouldn’t take it without a receipt, even though I paid with a card. They treated me like I was a crook. They’ve lost my business for sure, yet more importantly they’ve tarnished their own brand.

If you buy an item at petfart, keep your receipt because they just about get angry and treat you like crap. Fat balding rude manager with no people skills. Go anywhere but PetSmart. Petco is much much better!!

On 8-29-2019, I visited PetSmart in East Greenbush NY. Its mailing addresses is Rensselaer. I was looking for a particular brand and type of food for my dog, a yorkie, that we feed her. I was having trouble finding the product I was interested in. An employee by the name of Erica saw this and asked if I needed help, which I did. She checked the shelves with me and she to could not find the product. She then checked the back stockroom, no avail. She then called several other stores to see if they had the item I wanted. They did not. She then searched to see what the store offered that was similar to what we were using and advised me of a product that was close to it.

I had an appt. at 1pm. When I showed up they said it was 1230. My card said 1 pm. So the girl couldn’t have been ruder. They turned me away. There were 5 people there working, well working is a stretch. They were doing nothing. I went to the manager who took the rude girl in the back and talked to her. They came out and said they were going to take me after all. I asked who the groomer was and they said the rude girl. No thank you, you are already the meanest person I've dealt with today. No way I’m trusting you with my dog. I don’t pay people with attitude to work for me. They had no interest in keeping my business.

I left my dog twice at Petsmart Hotel, and both times, my dog came home very stressed, bad smell and I noticed she lost weight. The last time they told me her bed cushion was wet with her pee, although she never did that at home. They offered to wash the cushion, and when I came back to pick it up, they couldn't find it. They told me there was nothing to do, because I signed a paper that says they were not responsible for lost items. They didn't even say they were sorry about. I am very disappointed and definitely not coming back.

If you love (or even like your dogs) NEVER NEVER take your dogs to PetSmart in Clifton Park for Grooming! Our Dogs are very calm but within 3 minutes of going into the grooming salon, our dogs were treated horribly. One of our dogs was made to wait in a back room while paperwork was "reviewed". The groomers (managers), untrained workers kept questioning my wife about the paperwork ALL CERTIFIED by a VET. Our Dogs are very upset which in turn makes me VERY ANGRY. Our Dogs go into puppy care daily and they love other dogs and people which clearly indicated that there is no training or love of pets at PETSMART. The name may be PetSMART but the workers are NOT SMART. BE SMART and NEVER GO TO PET "SMART". HORRIBLE IS THE NICEST THING I CAN SAY!

My Samoyed got skunked on Thursday night. I bathed her area of skunking (Head/mouth/eyes) twice but I could still smell skunk. I have my professional groomer that I take my dog to every 3 months. I called her but she was unable to remove the skunk smell so I called PetSmart. They were able to fit me in for 8am today.

July 10 2019 order online $700.00 item from PetSmart. I could have got item from Amazon. But foolish me I went with PetSmart. Today July 28, 2019 nothing! No real tracking number. Contacted customer service. Told several time by online customer service different statements and stories. I will not order again from PetSmart. Amazon forever. Now as I type told item will be delivered July 29, 2019. I will not hold my breath.

I was dropping my dog Missy off for grooming when I saw a dog being hit in front of me on a grooming table. Because I had used the same groomer many times for my dog before and was a regular I think she made a mistake in front of me which I called her on. My dog I was dropping off is older and had been there many times before. When she was there she had a hard time standing for the grooming. So I had her after that taken to the vet for medications for inflammation, arthritis and pain meds for the problem. So later three weeks I called for an appointment for grooming at the Maplewood, MN location and they said, "no you are not allowed to bring your dog here again. Take her to a vet for grooming or put her down," I was told.

Pet Hotel. Very disappointed with the hotel. My dog went in healthy and ended up with kennel cough. So ended up with a vet bill. My dog won't be back. The staff messed up his billing for the vet, very disappointed. ????

I took my toy poodles to get groomed at the Council Bluffs PetSmart, and picked them up and one has bloody eyeballs! I will NEVER EVER EVER TAKE MY DOGS THERE EVER AGAIN! Sick to my stomach that my poor dog had to go through this. Wouldn’t take my dog back there for $1,000.

Saki's appt. was at 9:45 drop off. There at 9:15. They stated 4 hrs. which would be approx. 2:30 for p/u. At 3:00 they had done nothing for him. No tests of any kind, just sitting in his cage. I picked him up. I told them I would not allow him to sit all day because they overbook as it is all about money. I feel 4.5 hrs. is long enough. While I was waiting for Saki, they are still verifying in office appts. for 3:30 and later. They hadn't even finished with 22 other dogs that they booked at 9:45.

I have a 1 yr old golden doodle... lively, friendly and a four legged hurricane. I took her to be groomed on June 27th 2019 at the Puyallup South Hill PetSmart groomers. I have had her groomed once before. No problems. This time the groomer said something was wrong with her ears. Bright Red coloration. This was not the case when she went in. Got home and she barfed up her entire morning meal. Then proceeded to scratch her ears and butt scoot all over the floor. Looked at her butt and the entire perianal region was razor-burned down to the skin and was red and bloody. Went to Vet. Had x-rays, blood work, the whole physical thing. Got meds for the ears and her butt along with tranquilizers to keep her quiet for a couple of days. All to the tune of $500.00. Very disappointed that the groomer did this to my dog. At least she said to have her ears checked. Vet said it was a allergic reaction to something put on her skin. Never going back again.

Until recently, when we needed to make or change an appointment, we called our local PetSmart. Now, you can only call an 800 number, at which time you are always told there will be a 20-minute wait. Every time you call. Then, after waiting that long, you can assume the customer rep won't actually do anything. So go online? Those appointments won't show up for 48 hours - by design. The staff - who are really great - say the online experience never works. So, if you can't call, and can't go online, what do you do? PetSmart is saving money with a terrible online platform and a centralized customer service line. Too bad - they've lost my money.

I want to give ZERO rating but there is no ZERO selection. This happens 6/27/2019 at the Puente Hills PetSmart. Veronica refused to accept my return of cat food. It was open bag purchased 5 months ago. When my cat threw it up, it is about time to change cat food. Puente Hills location some staffs members are not friendly. Veronica called herself as a Mgr. at the Puente Hills store & did not know PetSmart return policy. Store policies have to be honor.

I didn't see this issue anywhere online regarding the PetSmart's Online store. There is a promotion running for Treats members where free shipping is offered for orders over $49 (before Taxes). In the promotion details it states that this discount is reflected in the Order Summary (after you have submitted the purchase.. go figure...). However in my experience, that didn't happen. Order summary showed a shipping charge and the pending charge for my bank showed the same total amount. This was for an order in June 2019.

Worst experience I've had at a groomer ever. People who have seen her basically said she looked like a 3-year-old took some scissors to her. It's bad enough when your dog LOOKS awful - but when they are so traumatized they come home and sit in your lap for hours, and haven't completely recovered weeks later? This was not a first time grooming dog. She had been several times before without incident. We have no clue what happened, but were only told "she was crying and we couldn't finish." (They did, however, charge us for the service!) Yet this dog NEVER cries and LOVES to be brushed and handled.

I purchased a bird cage from PetSmart's online store about a month ago, and can positively say I will never shop with them again. I selected 2 day shipping for my cage, yet the order was "processing" for FOUR DAYS. I figured there was something going on so I called their customer service line to get the situation solved, where they then informed me my cage was a "special order" but they hadn't gotten around to listing it as such on their site. This meant it would take 8-12 days to ship!! I needed the cage sooner than that and found the same cage on Amazon for $30 less and with same day shipping. I called again to cancel my order and they told me they could only "put in a request to cancel it" and that I would find out in 3-5 business days if it was cancelled.

Nearly 2 months ago I purchased a black molly, red wag platy and cory catfish (against my better judgment because I had to notify a less than enthusiastic employee of dead fish in the tanks). As I had gotten them acclimated and settled in their new home, I noticed that their dorsal and tail fins were very opaque, and the platy actually was missing about 1/3 of his dorsal fin. The last thing I really expected upon buying new fish was having to treat them of a disease right away. Although I got the situation under control for a while, the cory catfish and black molly both took a turn for the worse despite all of the efforts I put into treating them. The catfish died, and my molly is seeming worse by the day with his lethargy and refusal to eat. The platy seems to be doing fine, however they should not have been sold with a disease that is among the most preventable - simply just a clean tank.

Broke my grandson's heart when we did not get the kitten. I'm sure the animal went to a who frequented the store undermining our perfect application ignorant and rude making a fool out of us. Pittsburgh Cats also made a fool out of us. Told us we were not in the running because my 16 year old cat died. How dare they, Kathy.

I took my pom for one week while I went on vacation, took him absolutely clean and fluffy and when I got him back he was full of poop and really smelly. His hair was all tangle with knots. He looked really sad and afraid. I left my friends as contact and they went to check on him and said they never seen him so sad and dirty. Will never take him there and recommend no one does.

I love PetSmart. Don't get me wrong - but the only thing they need to do is stop selling parakeets that are too young! They shouldn't be sold before 8 weeks yet I see them in the store at 5-6 weeks old!!! The breeder/supplier should know better. Just in it for the money. Second of all, stop clipping the wings the wrong way! You clip the 1st 4 in on both sides. No more. They clip them all the way down and when the keets try to jump from one perch to another, they drop like lead. Go ahead and try it. Jump off the sofa and land directly on your stomach and see how it feels time after time. Clipping the 1st 4 lets them glide down so they don't hurt themselves. Either hire someone that knows what they are doing or don't do it at all.

Ok we go to PetSmart every other week to pick up dog food. While we were there we my teen daughter decided to get a fish - A Molly. Well that fish didn't stay alive even for 10 hours. Before anyone ask I have had fish for 30 some yrs. So we know how to take care of the water and get all the goodies that go with it. So we took the fish back and my daughter really liked the Molly. So she want the same kind. While my hubby and daughter were there my hubby got me a fish too. It was a GloFish Moonrise Tetra and wouldn't you know both fish have die again. At this point we are gong to go and get are money back and never buy fish there ever again. Heck we have gotten fish at Wal-Mart and they have last 10 plus years. So you can guess where we will be buying our next fish from. I will say they have always been really nice there and the place is very clean considering that animals and people are coming and going from the store. (Mentor, Ohio)

Took my 10 month old puppy (** spaniel mix) to get groomed at store located at 2160 Jericho Turnpike, Commack, NY 11725. Most horrendous experience! She is traumatized and won't even let me get near her. They butchered her cut, buzz cut her with all 4 paws left long - groomer stated 'dog was difficult, wanted to bite. THEY SHOULD HAVE CONTACTED ME and made me aware instead of bullying her and making her get that horrible cut. They took all her beautiful curls buzzed them to the skin and my dog may never be able to take a grooming again. Shame on them, for charging me $100 for this abusive experience, will NEVER take them to a PetSmart nor even shop for my pets there again. Groomers were dismissive and blamed the dog... DO NOT get your pets groomed there... they abuse them.

PetSmart groomed my dog and she came home unrecognizable! What a butcher job!! The manager of the Plymouth Meeting, PA store grooming made such a mess of her it will take months for her to look like a cockapoo again. She should go back to school for grooming and never touch another dog before she does!! Our dog is anxious about grooming but has never come out looking like this, what a disgrace! If you can't do the job then just don't do it!!!!

Called on the phone to see how much it would cost to get my dog's nails trimmed. She said to bring her right in. There was no waiting. At most I'd wait a couple minutes. She did not tell me they did not have chairs. She did not tell me I'd be holding my dog for 20 minutes while she called a groomer current. She did not tell me that I would have to provide shot records for my dog which is out of state and I'm unable to get the records although she's up to date. Just a couple of things that she could have said on the phone that would have saved me about an hour and a half of time and some very sore arms. My dog is heavy. Her name was Sophia. Very rude. Not a keeper. I would never have her working for me. You want people that are going to help their clients not hurt them.

Placed order and on PetSmart Canadian website it says that members get free 1-2 day shipping as long as your order is over $49. I placed my order on the 28th. So my order should of been here on Tuesday. It didn’t come. Now when I track the order it says next Tuesday, May 7th!! I phoned customer service and she said that she didn’t have FedEx tracking number, I offered it to her because I had it. However she said she didn’t want it because FedEx won’t take their calls!! Seriously??

It was nothing I went thru. But I go often. And see the dogs getting groomed in the window. And every time I see the groomers not very nice to the dogs. Never do they talk to them to help calm them. Or pay much attention at all to how they are doing. It's nothing like the commercials that are on TV. Where the dog is happy to be there or the groomer is happy to see the dog. Because it's not that way. They handle the dogs rough. You can see the dog is nervous. But they don't care. It's just getting that paycheck. They need to be talked to and told to at least fake like they care. People how do you just believe you can trust them. We use to be able to trust things like that. Not anymore. At least stay and watch. That way they will have to be kind to your dog. Thank you. I hope this helps someone's dog.

I decided to let PetSmart Pet hotel board my 2 expensive bullies while I traveled to Destin FL for my wedding. My dogs are 2 and 1 yrs old. I have never had a problem with them boarding my older pet but my younger has never been boarded before. They were there for 6 days which must have been an awful experience for my younger pup. Once we picked them up it was obvious she had been left in urine for quite some time because her beautiful black and white coat was now black and yellow/brown from urine. I took her home and tried to shampoo her with whitening shampoo and that did not help. So I called PetSmart and spoke to someone, informed them of what happened and she agreed that when I brought her in her coat was Snow White and they should have never sent her home that way.

Grooming - dog left wet, so when I picked him up he was already starting to get that wet dog smell. Money wasted. Store - store is just crappy. Half the stuff in the cat section is boxes busted open, supplies isn’t kept stocked, and there aren’t many options for litter pan liners so if they are out of their brand, too bad. Charities and corporate - manager bullied until charity pulled out, now cats from another charity aren’t cared for well enough as there is tons of poop left in litter boxes at all times and the cats are in dirty environments.

I took my Goldendoodle to be cut down for summer. I could not get our regular groomer who has always done great with Grommet so I agreed To have another groomer. I should have trusted my gut. Poor Grommet was shaved with a 10 blade that must have been dull. He has so many razor burns and cuts that he’s totally miserable. I wrote the company but no response. I will take him to the vet to be treated. I don’t know she may have ruined him for any other groomers.

While shopping in Buckhead, GA PetSmart, I observed 15 plus dogs in one small area. The two caregivers would bang a mop stick on the floor to stop the animals from barking and would spray the animals in the face with a water bottle to curb unwanted behavior. I contacted corporate who didn't get back to me until I followed up with two more phone calls. When the store manager called, he admitted this is what they do in the store to calm to dogs???? Please do your homework folks, do NOT drop your dogs off at PetSmart Doggy Daycare. It's a glorified caged environment and the dogs are being scared into submission. So sad!

Visiting Petsmart at the outer loop and others within the Louisville, KY area, we have found the lack of empathy and consistency in the lack of providing world class customer service to be the same across the board. After standing in the fish department for ten minutes we had to interrupt the associate from playing in the fish tank. Interested in the 125 gallon tank, there was no price and the associate had to locate the price. Then began to tell us the only "new" tank was the floor model and that is the only way they sell it. However in the next breath told us someone bought the one in the box in the back.

My review is about the grooming services of PetSmart Leaside. A typical charge for a small dog is about $54 dollars from Monday-Thursday, if you want to book on a weekend they will charge you extra money about 3-4 dollars. The biggest problem for me was that the groomer wanted the dog clean and no tangles. Obviously a dog will always have a tangle or two, however I was advise that I would have to pay about $20 dollars extra. At the end it would had end up close to $100 dollars after tax just for small dog grooming. Is this fair? I don't think a hairdresser from a well known salon charges that much for a haircut including blow dry. For sure they don't charge extra to book on a weekday or if you have a tangle or messy hear.

My wife took our dog to get groomed at the Petsmart in Fort Collins Colorado store # 0251 on 4-6-19, we were told it would take 3-4 hours and they would call us to let us know when he was done. We never received a phone call from the groomer so my wife and I proceeded to stop by and check on our dog, once we arrived we asked the groomer (Tatiana) if our dog was done and ready for pick up. She said he had been done for an hour and that they had called and left a message on our phone, we told her, "We never received a phone call. This is why we stopped by."

I have a dog who hates to get groomed. I scheduled an appointment with Petsmart, and gave my dog the anti-anxiety medicine prescribed to me by a vet. I told the groomer that I had given him an anti-anxiety med right before the visit. She said they could not groom him because of the prescription medicine. What? Many animals take anti-anxiety medicine. I think they should just let you sign a waiver. The medication had already been given, so canceling the appointment was useless. If this is their policy, have a sign that states that. I was late to work because I had to return my dog to my home.

PetSmart will not book your pet for grooming services if your pet takes too long to groom during their busy time. They do not care about your pet or you as a customer. Will never patronize again! Advice, go somewhere where you and your pet are appreciated. Support good kind people, not greedy companies who only care about money. A little kindness and consideration go a long way.

I enjoy shopping at PetSmart. I’m allowed to bring my pet inside. It kept clean with a variety of pet products. However most products are a little pricey. Therefore since I’m on a fixed income I seldom go there - can’t afford to shop there.

Very nice store and employees are quite helpful. I would not purchase a dog or cat from them, but I would go to the pound to rescue one. Been trading with PetSmart for over 15 years. Never had a problem. Also get dog bathed there. They do a very nice job. You need to watch your groomer and decide which one would be best for you and your dog. Then they build a relationship and things go well.

I go to PetSmart when I know exactly I want. I have two elderly dogs, and three young cats. One dog and two cats require specialty food that I either buy at PetSmart or order through chewy.com. The products are always available at both places. Hours are convenient at PetSmart, and delivery of pet food is usually between one and two days at chewy.com. There is very little personal service at PetSmart, so I don't go to gain knowledge about pet food, harnesses versus leashes, or treats. I can read online reviews at chewy.com, and I do before I buy a particular product. The reviews are very helpful in determining how to meet pet needs that are outside veterinarian care.

I discovered PetSmart, in Phoenix AZ, had submitted a fraudulent credit card charge of $258.93 to my credit card ending in **. I contacted Citi Bank and they said to contact PetSmart and find if charge was a counter or internet transaction and products purchased and shipping address. PetSmart customer Rep. refused to give me the info even though it was charged to me, fraudulently, they refused to cooperate with me in this fraud. PetSmart said it was not their problem. This has caused me to cancel my card and receive new ones, with all the difficulties this entails. I am filing an FTC fraud complaint because PetSmart company refused to cooperate in the solution of this fraud. A very suspicious position for Petsmart to take, given the fact that this is a fraudulent credit card transaction occurring in their AZ store.

I have been taking my 2 Yorkies there for quite sometime now and I will never ever return. My boy Yorkie for four days now does nothing but whine. He is in so much pain. They shaved him raw on his ** and private area. When I called they told me they were sorry and for me to apply **. Just awful. My poor guy is going crazy. Please love your animals enough to never take them to PetSmart.

I wanted to start breeding Winter White Hamsters and I went in for the female and they told me since I had a male, I had to buy an enclosure if I wanted to buy a female, even though I had another cage at home. I bought the cheapest cage they had and returned it to another location. Force me to buy another product based off a policy judgment call. Terrible. Sunset Hills Petsmart, employees have been rude every single time I go in there, not a trait you want in a pet store.

On 03/18/2019 around approximately 10am we entered PetSmart in Charleston, West Virginia to purchase Bil-Jac dog food. It was advertised as being in that store on sale from 3699 to 5799 however when we got to the register not only did they refuse to give us that in store sale price but they also refused to do price match which is clearly false advertisement on their part. We were treated badly. We filed a complaint not only with their corporate office but also with the Better Business Bureau.

PetSmart has just about anything you could possibly want for your pet including a large number of things not necessary and most likely insulting to the animal. I find them to be expensive but must purchase some items there because of availability.

PetSmart has a wide variety of goods but might consider adding dog treats free of preservatives that are crunchy and not gummy for daily use. Their recommendations were for a gummy treat that definitely doesn't help tartar build-up. When shopping for a simple acrylic sweater, I only found a wide assortment of coats for our dog. She needed an acrylic sweater for indoor use, for the chilly nights just after a clipping. Dog food is another area of wide choices, but few with all-natural ingredients. It's a nice atmosphere, well-planned with good staff but the choices could include the non-standard fare.

I use PetSmart as my primary pet store for dog and cat food, treats and toys. Also for cat litter. The store associates are mostly knowledgeable and friendly. I also get my dog groomed at PetSmart. The records are in the computer so when I recently moved to another state the grooming records were there. They have sales and I get coupons in my email—most recently $10 off grooming!

I had my one-year-old cat groomed at Petsmart in Marlton, NJ. I had an appointment and they told me to come back in two hours, which I thought was really long. When I went back to pick up the cat, he looked so SAD and SCARED. He looked like he has been tortured. I don't know what they did to my cat since their grooming corner is hidden in the back. When I brought the cat home, he went straight under my bed and wouldn't come out for one day. I was so sad and sorry to my cat. I was totally unsatisfied with their service. I will never ever send my cat there again!!!

DON'T EXPECT MUCH and you might be happy here. Good customer service is impossible to achieve when the employees just don't get it. GROOMING DEPARTMENT IS THE WORST. Have had our dog returned to us with things not done, been turned away multiple times because of employee issues, scheduling issues, once because they had no heat, and now because we were 15 minutes late for our 3 hour appt. I am a single dad with limited time and budget. We drove a long way to come to town just to be sent home unsatisfied again and will not do business here again. Tired of all of your B.S. excuses. When you go out of business I will not be surprised.

Have a question on pricing... Have a grooming appointment for my beagle. I have been a customer for a long time. I tried to make an appointment online for a weekday afternoon, but I noticed the groomers that have taken care of him were not available until the weekend. But then I noticed, price for the same service goes up $3 on a weekend. I then called, questioning the customer rep for an explanation for this and all he could come up with after stumbling over his words was "Well, we get busier on the weekend"... really? And I have to pay for that? Contacted the main office and waiting for a response...

I have a 14 year old Blue Heeler that I took to be bathed and nails trimmed... When I took him there, he jumped out of my truck like normal and we went inside. Now when the bather came to me I told her that he was an older dog and to be gentle on his hind quarters, as he was getting a little bit slower. OK fine she said. Now she told me it would be 2.5 hours to do because of drying time, which I thought a little strange, but okay. Came back 2.5 later...my dog could barely walk. I had to lift my dog and place him in the back of my truck through the back tailgate...because no way was he jumping in like he usually did through the front seat. And had to lift him out when we got home.

I have heard repeatedly that PetSmart doesn't allow pitbulls in the doggy day camp. Finally verified that information and I am very disappointed. As a pitbull owner, I know first hand that the breed does not determine the behavior or temperament. The fact that this policy is based off of incorrect and misinformed opinions about how pitbulls are supposedly aggressive shows the lack of respect you have for animals to even give them a chance. I have been attack and bitten many times by multiple Chihuahuas for no reason other than the Chihuahua was just aggressive. My pitbull, and the multiple pitbulls I have known throughout my life have never once bitten me, growled at me, or even attacked me.

Hello PetSmart, I have a HUGE complaint. You guys need to feed your geckos till their tail is nice and plump. An malnourished gecko is never a happy gecko. Even babies should have the plumpest of tails. The information on your pamphlets is also wrong, one gecko should have a 15-20 gallon tank while if you have more you should keep doubling it. Thank you for your time.

I have made several attempts to contact corporate and request they change their policies for the grooming of large dogs. So far I've gotten nothing but form letters with fluffy words so I'll go ahead and put it out here; The groomer let my dog fall off the table and hang by his throat. I watched. I saw it happen. Initially I didn't fault the groomer - she was a little too preoccupied with her own reflection in the mirror - but my dog is large and accidents happen. However, I felt it was important to address, they need to make a safer process for larger dogs, but they are not taking it seriously and someone else's dog could be seriously injured. Mine won't, I'm never going back.

On Jan 23, 2019 we made an appointment and brought our Hava Yorkie puppy to Petsmart in Okotoks, AB at 3 PM for grooming. This was to include bath, trim, conditioning, clean ears, trim and file nails. Our puppy hates going to the groomer and suffers anxiety whenever she sees the building. We called at 5 PM and she had not yet been done. We were told that they were running behind and she would not be done until 6:30 to 7 pm. Four hours of being caged and be made to wait. Totally unacceptable. We picked her up at 7 and although I believe they did bathe her and trim her nails, her haircut was terrible. Whiskers were short on one side and long on the other. Top of her hair was just as long as when we brought her in and body trim and foot hair trim was nonexistent. The bill was $ 84.00. Unbelievable. I have had my own hair done in less than an hour and for way less cost. Would not have been upset about cost if I got value for my money.

I took my puppy at Newhyde Park store for grooming, she asked for $60. I agree. After 10 minutes she says, "Your dog has lot of matting. Extra $7." I agree. After another 10 Minutes she called again, "There will be extra $7 because dog has lot of matting." I said, "Ok I will pay." After another 15 she calls again that, "I will cost you another $10 because your dog is hard to handle." I told her stop. I went to pick him up.

Within the past three years I have attempted to adopt 2 pets through the Biddeford, Maine PetSmart store. A female betta fish and a male mouse. Both animals have had health complications and today my betta fish died from unknown causes. We just adopted her and she should have been completely healthy with the care I have been giving to her. My male betta fish (Red Foreman, in separate enclosures and adopted from another pet store ) is in great health and is happy right now.

I took my Goldendoodle to be groomed in Greece NY. My dog has been groomed multiple times before and I only took him here for convenience. It took the girl over three hours and when I picked him up she told me he was very difficult. She said she wasn't able to do as good a job as he wanted because he was pulling constantly. She also stated he does not walk well on a leash so he was hard to move from station to station. My dog is large and under but has been to 2 different groomers since he was a pup. This is the first time I have ever been told he was a challenge... Usually they say how great and easy he is for his size and age. It seems to me this girl was trying to make excuses for the poor job she did on his trim. We will not be returning.

I took my 10 month old puppy to PetSmart on Veterans Memorial Pkwy in St Charles, MO for a bath and nail trim. They assigned my dog to a girl about a foot taller than my dog for starters. They said to leave him for an hour and 1/2. I left to go shopping and I was called by their groomer saying they cannot work with my puppy because he's too "nervous". They didn't even attempt to cut his claws. Nothing but whiney brats working there who should not be working as a groomer if they can't handle a nervous dog. Nothing but a big waste of time. I'll never try to use them again nor would I recommend them.

I absolutely love PetSmart so after adopting a cat there I got a coupon book to use and one was for their groomers. I decided to bring my overly friendly dog to get a nice bath and brush. When we got home my dog acted like I took her to a torcher chamber, she was sad and just laid her head on me for 20 mins - just the most pathetic looking scared dog. My dog does not act like this and part of her eyebrow looks like it was singed off. I don’t know what to think, the staff was so friend but they don’t let you see what they are doing in the back with the animals and my Zoey baby was scared and needed lots of reassurance afterwards.

I dropped off my dog at Petsmart in Lauderhill with Savanah. Within the hour, I got a call that they couldn’t work with my dog bc he was “Stressed”. They shaved my dog down to his bare skin and left some parts long. They even shaved down one ear to the bare skin and left the other long. I cried for hours and when I spoke with the manager, she tried to justify it. I took my dog to another groomer and they said they were being too lazy to actually correct the issue. I am so sad. They are the worst. Please take this as a sign and do not go. My dog has been 4 times prior and now is when he suddenly got “Stressed”. I promise you can’t even imagine the mess they did unless I show the photos. I wouldn’t have even given them a star but I was obligated to.

We recently adopted an 8 month old kitten from PetSmart on Gateway Dr in Fredericksburg, VA. We submitted the application, answered follow up questions, agreed to a home inspection (that never happened), and were approved within a week. We purchased food, bedding, toys, and cat climbers in preparation. We arrived at the store, at the correct time, to take possession of the kitten. After the foster mother, Marion, bragged about her work ethic, and how many hours she'd been there already, she then, chose to mention a lump on the kitten's ear. She let us know that we cant take her home, that she needs to be seen by a vet first. Our only issue, at this time, was that she failed to inform us before we made the hour long trip.

I noted on my business Visa card a charge for $107 on Jan 1 from PetSmart. I do not have a pet and have never used them. Called them and the Agent and Supv Michael would not give me any more information even though I had the transaction number. Their solution, go to the police. Now have to deal with Visa who wants to cancel and reissue my credit card while dealing with PetSmart. This problem could be easily solved if PetSmart could give me some additional info on the purchase.

My older dog suffered severe diaper rash after sitting in her feces from an undetermined amount of time from 9pm until noticed at 11am the following day. Our vet never saw anything like it. No paperwork was ever provided to us as promised. My younger dog is now being treated by our vet for bloody stools. Both dogs were housed together from 12/21/18-12/30/18 in the Vernon Hills, IL store. It was acknowledged that overnight staff dropped the ball. My dog was prescribed medication that causes diarrhea which is not to be prescribed to a dog suffering from a raw rectum. Staff suggested that the possible overwhelming amount of dogs and lack of staff may have caused this to happen. All I can say is I walked out of there with regret and two unhealthy dogs that physically show they had been neglected.

Took my two female Golden Retriever puppies to PetSmart for grooming on 12/24/18. I chose the service that included bath, nail trim, ear cleaning, anal gland expression, sanitary trim, and paw trim. I also purchased extra services of nail grind and teeth brushing. Very disappointed! No anal gland expression, teeth brushing, paw trim, or sanitary trim. Nail grinding missed dew claw nails. Ear cleaning is questionable. No call when ready as promised. Will not be back.

I took a dog toy back to store #1121, and the manager Ashley was so rude. She said Petsmart would go out of business if they took dog toys back. I was trying to explain to her that the toy broke the 1st day my Rat Terrier played with it. She interrupted me saying she's not arguing no further and she's not taking the toy back. I asked her why did she say we're arguing when I was only trying to find out who should I contact to return the toy. Then she just walked away ignoring what I was saying. That's when I got her name. I don't know what kind of store she's running but she just lost a loyal customer.

I don't like pet stores selling live animals so I try not to go at PetSmart. I don't even walk down the aisles where they are. Wild animals should not even be legal to sell. I can understand having rescued companion animals there.

I boarded my cat at Fremont PetSmart (PetsHotel) for the Christmas 2018. I went to pick him up today 26th Dec 2018, And after paperwork and payment, he was brought out in his kennel. When asked for paperwork, I was told it was not recorded. We came home and I opened the kennel to let him out and the cat just ran upstairs, which is very unusual for our cat. I went behind him to make sure he’s ok and was shocked to see that I was given a different pet. I called up PetSmart to let them know of their goof-up and check on my pet to make sure he was at the premises. They kept me waiting on the call instead of updating me on my pet's status. I took this cat back to the PetSmart to bring ours back. The staff not only downplayed the whole incident they also made a statement that this is very common.

Made an appointment to have my dog bathed. Even after an extra phone call, because they would not accept my dog's valid/current rabies tag, they claimed to have never heard of me when I got there. To add insult to injury they made me wait, while they waited on the person who came through the door after me. Don't waste your time with Petsmart.

An employee by the name of Jeff wanted to put me out the store because he refused to help me get my points and did not want to take the time to help me with coupons that an employee from PetSmart corporate office sent to me. The employee smelled like he had been drinking and as people came into the store and said hello to him he told each one about my issue. After I told him that I would report him to PetSmart corporate office he stated to me that he did not care.

On Friday Nov. 16 I brought my two dogs to PetSmart for a bath and nail trim, one is a 13 year old Jack Russell, and the other is a 7 year old black Lab. Three hours later I pick them up. The Jack Russell is a shivering wreck. He loses interest in food and water, and a few days later begins passing bloody stools while we are on a trip to visit family for Thanksgiving. We check him into an emergency vet clinic, and unfortunately on Thanksgiving morning we have to euthanize him. The vet cannot determine what happened to him (ultrasound diagnostics couldn't find anything wrong in his abdomen/chest). PetSmart corporate says "We are sorry, but since there are no cameras in the grooming area, and there was no necropsy performed, the findings are inconclusive." I have since found out that there seem to be a lot of "incidents" involving PetSmart Grooming. Wish I had never gone there.

This is the worst experience in my past 46 years. I would like to buy 2-3 small fish for my new fish tank. I had a old one 5-gal tank and a new 10-gal tank. The new one is the gift from my friend last night. Then I went to the store which located in Bridgeport Rd in Richmond. The fish area manager is a young man, he came to ask me for my requirement. I told him I need buy some fish for my new 10-gal tank, and I just receive this gift one day. He refused to sell me. He said it is a “policy”, I cannot buy fish for my new tank for how many days, I also need to show him the tank picture to him... He is really very rude, not friend, bossy to everyone, whatever staff or customer. He is neither professional nor enough knowledgeable. I asked him to show me the “policy”. He replied “I could” but... nothing provide...???!!!

WE picked up a 10 pound box of this item at the Petsmart in Orlando 2 weeks ago and stored, sealed, in a closet. Opened the box yesterday and what appeared to be tiny moths flew out of the box. Calling customer service at Petsmart I'm told to return it to Orlando but we live in Spring Hill (2 hours away). That is the only solution they could offer, talk about poor customer service. Petsmart, you got me once but you'll never get me again.

The groom was not good. My poodle was adorable when she went in, but not so cute when she came out. I requested that they call me ASAP because I didn’t want my dog sitting in a cage scared because she is so tune that she gets nervous in places like that. I waited and waited. I went to the store at 9:00 because I knew they must be closing soon... The girl had put my dog in a small cage and continued cutting other dogs! I requested that the hair be plucked from her ears and she did not even do anything to her ears. After reading reviews and my experience, I would not return to PetSmart grooming at any location.

Dropped off last night. I had told them 3 different times that my dog required a muzzle to get his eye drops. "We can do that. It will be fine. Don't worry." I am getting ready to leave for the airport, "We can't use a muzzle on a dog this age and he bit me another bite and we can have him put down." Never ever ever going to buy anything from them again. I get all my food there all their snacks and for the cat. I would buy food off the street before I will ever use this place.

Grooming scheduled and when we picked him up that said he had a seizure. It is our opinion that he was choked. The vet did not find that he had a seizure but was stressed to the point of shaking and drooling. I reported this to the BBB. The company would only call me during my work hours even after asking them to call at a different time. Worst experience ever with a pet.

I came in to get my cat food at the Mentor, OH store (9122 Mentor Ave, Mentor, OH 44060) after customer service canceled 3 of my orders. The cashiers instantly kind of glared at me as they usually do to all of the customers. When I got to the register with about 30 cans of wet food, I politely informed my cashier that the cans were .89 cents online and asked if she could price match them. She seemed irritated about having to adjust the price of about 12 cans of food out of the 30 and told me that "she didn't want to inconvenience the other customers by having them wait in line."