Chewy.com Reviews

Next thing I know is I received a flower delivery for the loss of Chalee. I thought that was so sweet. That is something you just never expect from Companies.

I wanted to express my heartfelt gratitude to Chewy.com for the kind gesture of sending me flowers upon the loss of my dog Chalee. It was a touching reminder of how much the company values its employees and their loved ones. Thank you for your thoughtfulness and compassion. Again thank you!

But 2 days later, we received an email from Myles offering his condolences and letting us know that if we needed anything, even just to talk, that we were part of the Chewy family and they were here for us. Then, tonight, almost a week later, we received flowers in the mail with condolences from Myles again. So, with all this said, I recommend Chewy to everyone because they truly care about their customers and know that they are actual people with feelings and emotions, not just another number.

Later, I received two emails from other reps giving their condolences as well. Then later this afternoon, I had a knock at the door and there was a flower arrangement with a card stating "Losing such a big part of your family is never easy. We're thinking of you in this difficult time. Sending you love" from Dara and your Chewy family. For this company to do this...it shows they really care for their customers and go above and beyond. It shows true compassion!! I don't know of ANY other company that would EVER care about their human & furry customers as Chewy. They are definitely a class act!!!

I have just returned home recently, but soon afterwards my father passed away. The sales rep learned about the family death when my mother placed another order, and a few days later we received a beautiful bouquet of a dozen roses from Chewy as an expression of their condolences! I was so moved by this gesture because it is very rare to see a company as big and digital as Chewy reaching out to its customers at such a personal level. They always send us a holiday card at the end of each year too. The Chewy family understands the importance of what they do and they do it right.

Today, the day when I have to go pick up his ashes, I received the loveliest flower delivery from Tierra & Chewy. They’ve been such a great company to order our pets’ supplies from, but to see this level of care and compassion from a big company is amazing! I am truly touched and thankful for their care during this awful time. This was also the perfect timing, it started my day off in such a sweet way and will help carry me through the remainder of it, especially when bringing our cat’s ashes home. He will come back home to a lovely bouquet of flowers to rest next to.

Despite not needing a prescription to buy this at the pet food store, Chewy demanded one. My vet faxed over approval within 24 hours of my order. I expected the food to arrive in 1-2 days but no food arrived. I called chewy and they claimed to not receive the approval. I had to go back to the vet to get more food and While standing in her office, I witnessed her call chewy to authorize the food by phone. I later called Chewy about an hour later to determine how long the order would take and was told 1-2 days--that it was in the process of getting ready for shipping. FIVE days passed and I still do not have food. I just contacted customer service and they claim now that the vet never authorized the food. Not sure what kind of scam they are running with this but it's crazy to me that I can not get the dog food of my order. Not sure what someone needs to do to get dog food.

Original Review: Nov. 22, 2023

I've ordered from chewy several times and they offer 1 to 3 day free shipping, but no matter what I order it never gets shipped until days later and every order always gets to me late by days. My order was supposed to be here by the 11/22 and wasn't event shipped until 11/22. Now I have to wait until 11/25 but probably will not receive it until 11/27. This is just poor customer service. I order from them for convenience. But it's not really convenient when I have to purchase the item at a store locally because they can't deliver on time as promised. They have definitely lost me as a customer. I would give them zero stars but There is no option for that.

I had to speak to several people before I got to a supervisor who kept telling me that they cannot fill the prescription and ship it out that day even though they have 24/7 customer service and FedEx picks up on Saturday. Daniel placed the order again and did not charge me for it. I requested that the order be expedited and shipped overnight and that they need to figure out why they cancelled my order and make it right and get the medicine to me as soon as possible as it had been over a week since the order was placed. The prescription was filled on that day and shipped out, however, they did not overnight it and sent it via their standard shipping which is three (3) days which the medicine will get here on Wednesday November 22, 2023 which is not acceptable as they could have sent it overnight.

All the people I have spoken with at Chewy were helpful for the most part and they did get the order filled, but did not follow through with shipping. This has turned into a 12-day process for a medication that they even claim is a priority medicine. I still want an explanation as to why they randomly cancelled my order and why I did not receive notification that the order was cancelled.