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Chewy is an online pet supply retailer that offers a wide variety of foods, treats, supplies, and medicines. Customers can purchase goods for a wide variety of pets ranging from dogs and cats to horses and reptiles. The company provides access to over 2000 brands and has many convenience features such as autoship and 24/7 customer service.
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Reviewed Oct. 13, 2023
2. Called them in Oct 2023 to delete one of my auto deliveries due to losing Chalee (dog). Putting Chalee down was one of the hardest things I ever had to do. I still miss him to this day. I don't go through the food as fast with just having one dog. CS was very nice and updated my auto-ships.
Next thing I know is I received a flower delivery for the loss of Chalee. I thought that was so sweet. That is something you just never expect from Companies.
I wanted to express my heartfelt gratitude to Chewy.com for the kind gesture of sending me flowers upon the loss of my dog Chalee. It was a touching reminder of how much the company values its employees and their loved ones. Thank you for your thoughtfulness and compassion. Again thank you!
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Reviewed Oct. 11, 2023
My wife and I have been buying our cat's prescription food from Chewy for several years, and the process has been very smooth. Recently, something attacked our cat, and unfortunately he didn't make it. Earlier that day, we had been notified of his food being delivered. The next day we reached out about returning the food because it wasn't needed anymore (no further explanation than that). They sent us the label and finished the email with "give our love to ....". We responded that we would love to but he had unexpectedly passed the day before so we couldn't. Figured that was the end of it, as most big companies don't care about the reasons behind lost profits.
But 2 days later, we received an email from Myles offering his condolences and letting us know that if we needed anything, even just to talk, that we were part of the Chewy family and they were here for us. Then, tonight, almost a week later, we received flowers in the mail with condolences from Myles again. So, with all this said, I recommend Chewy to everyone because they truly care about their customers and know that they are actual people with feelings and emotions, not just another number.
Reviewed Sept. 19, 2023
I have ordered from Chewy since about 2019 for my dog. On Friday, 9/15/23, unfortunately he passed away at the age of 16. I had already recently placed an order with Chewy for his food (2 cases). Needless to say, he was only able to eat 2 cans out of one of the cases before passing. So, I contacted Chewy to let them know of the situation and I was prepared to return the unopened items, even if they were to only take the case that was never opened. The customer service rep was so compassionate & helpful. She told me that they would refund the cost and I could donate the remainder of the food to a shelter. That was my thought before calling, but I thought I would check with them first.
Later, I received two emails from other reps giving their condolences as well. Then later this afternoon, I had a knock at the door and there was a flower arrangement with a card stating "Losing such a big part of your family is never easy. We're thinking of you in this difficult time. Sending you love" from Dara and your Chewy family. For this company to do this...it shows they really care for their customers and go above and beyond. It shows true compassion!! I don't know of ANY other company that would EVER care about their human & furry customers as Chewy. They are definitely a class act!!!
Reviewed May 2, 2023
I started to order from Chewy about six years ago because my two cats are on a prescription diet and I have found their prices were much cheaper than anywhere else. The website was easy to use and shipping was fast and free. I had no negative experiences at all. Then in 2018, I was arrested and unfortunately, I was in prison for three years. During that time my family no longer used the Internet because they aren't computer savvy. However, my mother made several orders through Chewy via telephone, and they were always courteous and helpful.
I have just returned home recently, but soon afterwards my father passed away. The sales rep learned about the family death when my mother placed another order, and a few days later we received a beautiful bouquet of a dozen roses from Chewy as an expression of their condolences! I was so moved by this gesture because it is very rare to see a company as big and digital as Chewy reaching out to its customers at such a personal level. They always send us a holiday card at the end of each year too. The Chewy family understands the importance of what they do and they do it right.
Reviewed April 20, 2023
I have been using Chewy for about 3 years now since we moved to a new town and the local pet supplies stores don’t carry our cat’s specific food. Our cat recently passed away and I inquired about food returns and explained the situation. We used to get his food auto-shipped and with everything that was going on at home I forgot to stop the last delivery. Well, I received a very sweet response back from Tierra, the rep that assisted me, and she said they were going to refund me for the last shipment but I didn’t have to return the food. They asked me to donate the food to a local shelter on our kitty’s behalf instead.
Today, the day when I have to go pick up his ashes, I received the loveliest flower delivery from Tierra & Chewy. They’ve been such a great company to order our pets’ supplies from, but to see this level of care and compassion from a big company is amazing! I am truly touched and thankful for their care during this awful time. This was also the perfect timing, it started my day off in such a sweet way and will help carry me through the remainder of it, especially when bringing our cat’s ashes home. He will come back home to a lovely bouquet of flowers to rest next to.
Reviewed Nov. 27, 2023
My 14 year-old dog has developed gastrointestinal problems and after a complete check up, our vet recommended we switch to Royal Canin Low Fat gastrointestinal canned food. We purchased a few cans at the appointment and I immediately searched online for delivery. I found the best price on Chewy.com so ordered 24 cans and also auto shipment so we would have a continual supply.
Despite not needing a prescription to buy this at the pet food store, Chewy demanded one. My vet faxed over approval within 24 hours of my order. I expected the food to arrive in 1-2 days but no food arrived. I called chewy and they claimed to not receive the approval. I had to go back to the vet to get more food and While standing in her office, I witnessed her call chewy to authorize the food by phone. I later called Chewy about an hour later to determine how long the order would take and was told 1-2 days--that it was in the process of getting ready for shipping. FIVE days passed and I still do not have food. I just contacted customer service and they claim now that the vet never authorized the food. Not sure what kind of scam they are running with this but it's crazy to me that I can not get the dog food of my order. Not sure what someone needs to do to get dog food.
Reviewed Nov. 26, 2023
This is the worst company I have ever dealt with. They cancel your order without even letting you know they canceled it. I just happen to go check to see if my order was shipped and it was canceled. I called to find out why and was told I used a discount that I wasn’t allowed to use. Then why offer it to me! There are too many other places to buy my pet's needs than with them. They lost my busy. They are the worst company!
Reviewed Nov. 23, 2023
Their commercials make everyone smile! I just love them and can't wait for more! I just want to say thank you to whomever is doing such a wonderful job of making them. My experience with the company is great and keep up the good work!
Updated review: Nov. 24, 2023
Original Review: Nov. 22, 2023
I've ordered from chewy several times and they offer 1 to 3 day free shipping, but no matter what I order it never gets shipped until days later and every order always gets to me late by days. My order was supposed to be here by the 11/22 and wasn't event shipped until 11/22. Now I have to wait until 11/25 but probably will not receive it until 11/27. This is just poor customer service. I order from them for convenience. But it's not really convenient when I have to purchase the item at a store locally because they can't deliver on time as promised. They have definitely lost me as a customer. I would give them zero stars but There is no option for that.
Reviewed Nov. 21, 2023
I placed my first order with Chewy on November 10, 2023. This order is for an expensive prescription medication for my dog Ella. I had the written prescription which was for several refills and was wanting to send to them via email, however, I was told that they would get in contact with the veterinary clinic for approval. When I checked back on the status it was November 15 and approval was received and the site said no more refills and if needed to refill to send the prescription to them via mail, which I did. I checked back on the status on November 18 (which was a Saturday) of when I would receive the medication and Chewy had cancelled the order for which I did not receive any kind of notification. I did not cancel it. I called them to find out why the order was cancelled and they could not provide a reason.
I had to speak to several people before I got to a supervisor who kept telling me that they cannot fill the prescription and ship it out that day even though they have 24/7 customer service and FedEx picks up on Saturday. Daniel placed the order again and did not charge me for it. I requested that the order be expedited and shipped overnight and that they need to figure out why they cancelled my order and make it right and get the medicine to me as soon as possible as it had been over a week since the order was placed. The prescription was filled on that day and shipped out, however, they did not overnight it and sent it via their standard shipping which is three (3) days which the medicine will get here on Wednesday November 22, 2023 which is not acceptable as they could have sent it overnight.
All the people I have spoken with at Chewy were helpful for the most part and they did get the order filled, but did not follow through with shipping. This has turned into a 12-day process for a medication that they even claim is a priority medicine. I still want an explanation as to why they randomly cancelled my order and why I did not receive notification that the order was cancelled.
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