Chewy.com Reviews

⭐⭐⭐⭐⭐. I recently had an issue with my PetSafe ScoopFree OpenSky, and I cannot say enough about the exceptional support I received from Greg at Chewy. Greg was absolutely amazing. He listened carefully, understood the problem, and went above and beyond to help me find a solution. He was patient, knowledgeable, compassionate, and genuinely concerned about making sure I was taken care of.

I have had great customer service with Chewy.com personally, even when I did not reach directly to them but just wrote a review about Nulo stews cat food making our kitty sick, Chewy actually reached out to me to make it right when it was not even their fault.. it's the Nulo company. The rest of the Nulo cat food was fine but I think the plastic packaging on that one maybe caused faster spoilage and is not air tight which could have caused that which happened twice. Again no fault of Chewy yet they still wanted to make it right and I really appreciate that.

On June 22, my family and I experienced one of the hardest days of our lives when we had to say goodbye to our beloved Boxer, Hera. She had developed a severely enlarged abdomen and was rapidly losing weight. After visits to three different animal hospitals and consultations with four veterinarians, they all reached the same heartbreaking conclusion: Hera was suffering. She had a large tumor, significant fluid buildup throughout her body, and because of her Boxer cardiomyopathy and advanced age, surgery was not an option. The kindest thing we could do was let her go.

I have been ordering all of my pets' food and supplies from Chewy for years, and I can't say enough wonderful things about this company. Their prices, selection, and customer service have always been excellent, but what truly sets them apart is how much they genuinely care. My precious cat, Beamer, recently passed away at 16 years old. He was a beloved member of our family. Chewy has always sent thoughtful birthday cards for my pets over the years, but after learning of Beamer's passing, they surprised me by sending a beautiful bouquet of flowers along with their condolences.

I can find pretty much any animal feed at Chewy.com! When I was in a pinch and couldn’t find specific feed for my growing emus, Chewy came through! Then when I forgot to cancel my Autoship when they grew and needed a different feed I called customer service and I got someone from the USA! Very short wait time, experienced and helpful associates, solved my problem and all that with a great attitude every time I call for anything! These people all seem to love their jobs which says a lot about the company! For me it’s worth paying a little more when the company is employing people here and not outsourcing outside the US! I’ve been using Chewy for years for everything from dog food to horse and emu feed and their deliveries are quick and ordering is easy. Great customer service and fair pricing!

I returned the wrong size onesie and it's been 3 weeks and the color and size had not been available!

Bought a Frisco dog gate 8 panel and after a year and a half a plastic piece broke off to the latch to open the gate! When contacting customer service they did absolutely nothing and showed no care or concern whatsoever that the gate broke and was built like shit, made out of plastic, didn't last long, etc. Their only response was, “there’s no replacement parts available for this item (item# 250603) but we can give you 10 dollars off a new one!" Why in tf would I want to buy another piece of shit that don’t last? Gate was good and we used to purchase quite a bit of items from Chewy until this experience! Don’t buy anything from chewy if you want good customer service and warranty coverage from these people! Terrible experience and I will never buy another thing from chewy!

I am extremely disappointed with Chewy’s handling of prescription Autoship orders. This is the SECOND time Chewy has placed a $189 hold on my bank account for my dog’s Apoquel even though they did not yet have the required prescription authorization from my veterinarian and therefore were not ready to ship the medication. Seeing $189 taken out of my available bank balance led me to reasonably believe that the prescription had been approved and the Apoquel was on its way. It wasn’t. I eventually searched through my emails and discovered that Chewy was still waiting for the prescription authorization. Meanwhile, my dog has been suffering terribly from itching while I’ve been waiting for medication that I believed had already been processed and was being shipped.

We have used Chewy as our primary source for dog food, treats, and toys for years. Recurring orders was a really wonderful way to never run out of what our dog needed. Thank you, Chewy! Imagine my surprise when flowers were delivered to our home from Chewy! Sadly, our dog, Nova, crossed the rainbow bridge last week and Chewy decided to send us a beautiful card and flowers in tribute to our beloved dog. This was incredibly thoughtful. Thank you!

Beware of Chewy.com. Autoship will resend immediately, won't allow you to cancel, and you will receive nothing from Chewy for their "error" other than waiting 3-6 days for your money back and a trip across town to FedEx to return package. 30lb bag of Blue Buffalo dog food I paid $72.99+ tax for with a discount for auto ship. Set the auto ship for 12 weeks and 3 weeks later got an email saying it was preparing for shipment. I canceled the auto ship immediately and received confirmation email saying it was canceled even though my card had already been charged $76.

So I've been ordering from Chewy for about 12 to 15 years, never had any problems with them until my last two recent orders. Orders not sure what's going on. Pretty much like every other business. Start out great and go downhill. I have autoship set up. I've had the same auto ship for years. They can't seem to fulfill my autoship orders that I place 2 months ahead of time anymore. When my orders come it's part at a time or the wrong size bag of food or stuff is missing. Last time I had to have someone come to the house to accept the order and it never showed up.

Chewy has the BEST CUSTOMER Service I've ever received. Every time I call them, the agent is compassionate, knowledgeable, and exceeds my expectations! Recently, I had an auto ship of a medicine and I forgot to inform Chewy that my dog had passed away a few weeks ago. Not only did they refund my for the meds, they sent a beautiful flower arrangement to my home with a note that they are always here for me. I can't say enough about my experiences with Chewy, except others should learn from them. THANK YOU!!!!

I want to give a huge thank you to Donna for going above and beyond to help me with Cardi’s medication. She was incredibly compassionate and understanding about the situation, especially knowing that Cardi needed her medication and there had been an issue getting it to me. Donna took the time to make sure the medication was expedited and also made sure I received the discount I was supposed to receive. She didn’t just treat me like another customer—she genuinely listened, cared about what I was going through, and made sure the situation was handled. Her kindness, compassion, and willingness to go the extra mile really meant a lot to me. Chewy is lucky to have someone like Donna on their team. Thank you, Donna, for making a stressful situation so much easier! ❤️

We recently had to say goodbye to my wife’s service dog. She was a 14.75 year old Black German Shepherd. I had neglected to cancel and auto shipment of one of her arthritis medications. I called hoping I could cancel. The pharmacist was wonderful and said they could not cancel it; but she would issue a full refund. I was happy with that…..THEN today we received a wonderful bouquet of flowers from CHEWY!!!! Rarely have I been so surprised by a business and an online retailer. This small step they took, tells me they are REALLY pet people! They have earned my business for life.

I'm so amazed at how awesome Chewy is. My gf's cat passed away, and she just got a case of her cans and dry food. They let me donate it to a shelter and gave me a refund. They put my animal first. They made this part of my sadness a little easier by doing that and helping me cancel my autoships also. Will be using them again!!!

I have been customer of Chewy for years and have always been impressed with their amazing customer service. When my 19 year old cat recently passed away Chewy sent a bouquet of flowers with a card expressing their condolences. It's hard to find companies that provide exceptional service let alone who genuinely care. Chewy does both! Thanks again for all you do taking good care of our fur babies. You are greatly appreciated.

Our pup had surgery and we bought a recovery vest. Once we tried to put it on we found it was too small. We called Chewy for a return/exchange and we spoke to an actual person and she was sooo nice and helpful! Me and my husband said at the same time after we hung up that it was the most pleasant customer service experience we have ever had!!! Not to mention the quick deliveries!

Absolutely horrible. Worst food company I’ve ever dealt with. Took out my money for subscription auto ship feed but NEVER sent my order. Glad my bank made them reimburse me and stopped all payments to them going forward. I was even disconnected on chat by a representative because she couldn’t simply take accountability and make it right. Wrote the BBB. They still deny it’s their fault. Worthless!!

100% Republican owned businesses with liars, gaslighters and the worst humans running the show. RUN as fast as you can AWAY from this GRIFT!

Chewy.com has always been top notch. Only one time I had a problem with a delivery where my cat cans were smashed. I was able to get all the items in my order for free plus a replacement for all items. When my cat died a few days ago and I told them to stop shipments they did but unexpectedly shipped a bouquet of flowers with consolation note. I'm always going to use them for my pet needs!

⭐️⭐️ I have been a loyal Chewy customer for years and have religiously ordered my dog’s food and supplies through them. One of the things that always stood out to me was how much Chewy promoted the idea that they truly care about pets and their families. I’ve seen so many stories about them sending flowers, cards, paintings, and other thoughtful memorials when someone’s pet passes away. When my own dog passed away, I received absolutely nothing—not even an acknowledgment. I reached out to Chewy and expressed my disappointment, only to be told that these types of memorial gestures are sent to some customers. Honestly, that answer made me even more disappointed. How do you decide which pets and families receive that compassion and which ones don’t?

I had such a wonderful experience with Chewy customer service agent, Rakeisha! She was extremely nice, helpful, friendly, and genuinely made the whole experience so much easier. You can really tell when someone cares about helping customers, and Rakeisha went above and beyond to make sure I was taken care of. Chewy is lucky to have someone like her on their team!

I have been a Chewy customer for years. I have never had a problem with shipping. My cat is on a special diet and I can only get his food online. No store's sells it. I ordered my cat's food hard and soft (he eats more of the soft than the hard but I give him hard for his teeth and nutrients). Well I received the hard food and now I'm waiting 2 days for the soft food. Yesterday when I call customer service they said I need to order earlier and the wet cat food would be there tomorrow. Now it's Sunday and still no wet food and I have to wait a second day. This is two days my cat does has not have his vet prescribed cat food. I placed the order on Thursday and usually receive it one to two days. Very disappointed.

I did purchased WARCAT Automatic Self-Cleaning Cat Litter Box, Gray, 90-L with offer of $30 e-gift card, but they did mislead me like a customer because they claiming it’s not qualifying purchase for this color of this product, after I reach to them and ask questions where is my E gift card? It never been mentioned in purchase process so be aware of misleading tactics of the Chewy company with online services.

They are horrible!! Shipped 2 birds cages to wrong address & are making me pay for the 2 cages I did not receive!!! I was told to drive around and look for this location!! Here in the high desert all the dirt looks the same!! Good luck!!

I have always had a great experience with Chewy for our 2 horses and Cat orders. Today they outdid themselves by giving a credit for 2 items ($120) I returned that FedEx lost and would not take responsibility. That's incredible customer service!

I sent in a prescription via mail and waited a week. I called and was informed it had not been received. I check back in the following Friday to be told that my prescription was received on the 10th (four days before I called the week previous) and there was a “note to reach out to me” because my prescription was expired. I was never informed of this and have been waiting two weeks for nothing. I called and was told nothing. Extremely disappointed. People don’t do their jobs anymore it seems. All they did is say they were sorry. This is a huge inconvenience to me and my cat's health. I trusted in this company and now I don’t.

Chewy.com’s customer service is top-notch. My delivery ran late, forcing me to buy temporary dog food at a local shop. When I reached out to Chewy, they immediately credited me $11 to offset that local purchase. Shipping hiccups happen, but their quick, helpful response to fix the issue ensures I will remain a customer."

Live mealworms Took to long to arrive and all arrived dead, customer service really bad and took long to refund.

Chewy consistently goes above and beyond in service. Their prices are reasonable, they have fast delivery, and it’s easy to chat with their support team if you have a question or issue and they will cancel or refund when you need them to very quickly. It’s obvious through Truly Love Pets.

Won’t let you use first time customer discounts if you move into a house that someone previously ordered with. Even with multiple appeals they won’t let me use the discounts because someone has lived here and ordered chewy before I did. That’s so messed up.

Horrible customer service. I ordered a dog kennel. Upon tracking my order it said that it was delayed because an error on the shipping address. I called customer service and the man kept giving different reasons why the package was delayed. He Told me he connected with FedEx and it was an error on Chewy’s end because of the shipping label. Then he stated there wasn’t an error at all. After asking to speak to someone else I was told that he did not reach out to fedex. So she decided to reach out to fedex and ultimately said that my package was damaged and that I would not be receiving the item at all because now it is out of stock. I should have just been told that in the first place instead of having to keep going in circles trying to get answers. First time ordering through them and I will not order again.

I want to fully express how wonderful this company is. Their customer service is over the top! Following the recent passing of my beloved dog of almost 16 years, I received a surprise of the most beautiful flower arrangement and card from Chewy. It arrived on a day when I was grieving and it helped cheer me up. Wonderful caring employees and company.

This year in January we lost our elder dog Charlie. I reached out to Chewy about his food I had purchased and they graciously offered me a full refund without question and sent me and my family a personal handwritten note of condolence and fresh flowers. That was by far some of the best customer service I have ever received. It warmed my heart to see such a large company think of its individual customers with such heart. I will continue to support and purchase with Chewy after that amazing service I received.

I buy food and litter from Chewy. And this time I had a problem with the litter send them a picture chat with someone, and they apologized and sent me the right litter. I was so pleased by that as I am on fix low income. They have always been there to listen.

I wish I could leave MORE than 5 stars for CHEWY. Not only were they polite, efficient, fast and accurate with order needs, but when we lost our girl last week, they sent flowers to the house. Above and beyond, Chewy, above and beyond! Thank you so much for the years of service, and the kindness and compassion in the end. Way to set the customer service example. Thank you, from the bottom of our hearts.

We recently lost our 15.5yr choc lab Daisy. I updated our Chewy account since we have 4 other senior retrievers. Imagine our pleasant surprise to receive a card and a polished rock with Daisy’s name to remember her. Such a compassionate gesture. Always loved Chewy with their good prices and service, but honoring Daisy like this was truly awesome.

It was my first time using Chewy and we had a delivery issue. Chewy was very helpful and professional in correcting the problem. I have 4 cats and I will be a returning customer to chewy. I can see they care for their customers and have great products. Me and my furballs thank you for your courtesy!!!

My dog Poppy takes trilostane daily for Cushing's disease. This medication cannot be skipped. My order was placed July 31st at 8 AM and approved by my vet by 11 AM the same day. On August 5th, six days later, I found it still unprocessed, with Chewy citing missing vet instructions that made no sense since the vet had already approved it. No attempt was made to contact my vet.

We received roses and a card from you for the lost of our baby girl Maple. The service we have had with Chewy for over 15 years is immaculate! Always available to help with our product needs. Johnathan refunded our last shipment and told us how to donate the products in Maple's name. With all our past 5 cats getting our monthly auto shipments we're always pleased. We know that our next pet will be a Chewy one!