Chewy.com Reviews

On June 22, my family and I experienced one of the hardest days of our lives when we had to say goodbye to our beloved Boxer, Hera. She had developed a severely enlarged abdomen and was rapidly losing weight. After visits to three different animal hospitals and consultations with four veterinarians, they all reached the same heartbreaking conclusion: Hera was suffering. She had a large tumor, significant fluid buildup throughout her body, and because of her Boxer cardiomyopathy and advanced age, surgery was not an option. The kindest thing we could do was let her go.

I have been ordering all of my pets' food and supplies from Chewy for years, and I can't say enough wonderful things about this company. Their prices, selection, and customer service have always been excellent, but what truly sets them apart is how much they genuinely care. My precious cat, Beamer, recently passed away at 16 years old. He was a beloved member of our family. Chewy has always sent thoughtful birthday cards for my pets over the years, but after learning of Beamer's passing, they surprised me by sending a beautiful bouquet of flowers along with their condolences.

Hello, I just wanted to say that Leslie was absolutely phenomenal. I have never gotten much care and exceptional customer service like she gave me EVER. I was literally crying on the phone because my package was stolen and she was just a very sweet light ray of sunshine that I needed and she lifted my spirits. Immediately helped with the situation of course, but the inquiry, the kindness, the understanding that Leslie exuded and the patience she had was something I truly needed at the moment due to high stress of many different things.

I cannot say enough wonderful things about the Chewy Travel Team, and especially Lauren, who has been absolutely amazing throughout this entire process. Traveling internationally with a pet is no small feat — the paperwork, the requirements, the deadlines — it can feel completely overwhelming. But from the very first interaction, Lauren made me feel like I was in the best possible hands.

I love Chewy.com so much. Prior to my most recent experience, I always had a great relationship with them. They send my girls birthday cards every year. They always let me know if there's a recall, that I can donate the food, and either replace the food or refund me. Even if one of our babies was picky! I chatted, they refunded me, helped me find a new brand to try, and got it mailed out to me. Their customer service has always been unmatched. But the real reason I'm doing this review is due to their response when they found out my home had burned down. Not only did they memorialize 2 of our kitties, but they also sent my 2 surviving girls a whole care package that included a new cat tree and many, many, much-needed items that were destroyed in the fire. I've never been so blessed by a brand. I spoke to real people who showed real comfort and care. I'll never go anywhere else.

Horrible customer service. I ordered a dog kennel. Upon tracking my order it said that it was delayed because an error on the shipping address. I called customer service and the man kept giving different reasons why the package was delayed. He Told me he connected with FedEx and it was an error on Chewy’s end because of the shipping label. Then he stated there wasn’t an error at all. After asking to speak to someone else I was told that he did not reach out to fedex. So she decided to reach out to fedex and ultimately said that my package was damaged and that I would not be receiving the item at all because now it is out of stock. I should have just been told that in the first place instead of having to keep going in circles trying to get answers. First time ordering through them and I will not order again.

I want to fully express how wonderful this company is. Their customer service is over the top! Following the recent passing of my beloved dog of almost 16 years, I received a surprise of the most beautiful flower arrangement and card from Chewy. It arrived on a day when I was grieving and it helped cheer me up. Wonderful caring employees and company.

This year in January we lost our elder dog Charlie. I reached out to Chewy about his food I had purchased and they graciously offered me a full refund without question and sent me and my family a personal handwritten note of condolence and fresh flowers. That was by far some of the best customer service I have ever received. It warmed my heart to see such a large company think of its individual customers with such heart. I will continue to support and purchase with Chewy after that amazing service I received.

I buy food and litter from Chewy. And this time I had a problem with the litter send them a picture chat with someone, and they apologized and sent me the right litter. I was so pleased by that as I am on fix low income. They have always been there to listen.

I wish I could leave MORE than 5 stars for CHEWY. Not only were they polite, efficient, fast and accurate with order needs, but when we lost our girl last week, they sent flowers to the house. Above and beyond, Chewy, above and beyond! Thank you so much for the years of service, and the kindness and compassion in the end. Way to set the customer service example. Thank you, from the bottom of our hearts.

We recently lost our 15.5yr choc lab Daisy. I updated our Chewy account since we have 4 other senior retrievers. Imagine our pleasant surprise to receive a card and a polished rock with Daisy’s name to remember her. Such a compassionate gesture. Always loved Chewy with their good prices and service, but honoring Daisy like this was truly awesome.

It was my first time using Chewy and we had a delivery issue. Chewy was very helpful and professional in correcting the problem. I have 4 cats and I will be a returning customer to chewy. I can see they care for their customers and have great products. Me and my furballs thank you for your courtesy!!!

My dog Poppy takes trilostane daily for Cushing's disease. This medication cannot be skipped. My order was placed July 31st at 8 AM and approved by my vet by 11 AM the same day. On August 5th, six days later, I found it still unprocessed, with Chewy citing missing vet instructions that made no sense since the vet had already approved it. No attempt was made to contact my vet.

We received roses and a card from you for the lost of our baby girl Maple. The service we have had with Chewy for over 15 years is immaculate! Always available to help with our product needs. Johnathan refunded our last shipment and told us how to donate the products in Maple's name. With all our past 5 cats getting our monthly auto shipments we're always pleased. We know that our next pet will be a Chewy one!

Chewy.com for me and my family the Best Furbaby products supplier. I personally want to thank them for their assistance all these years. Kari

Chewy's customer service really sucks. I was told three times I had to go to the bank because my refund did not appear on my bank statement. Guess what, when I closed my account, I found it on a gift card! You would think that the customer service rep, Tiffany P., would have been able to see this. I would have really felt stupid if I went to my bank. Then she sends me an email saying we're sorry to lose you as a customer blah blah blah and she didn't even read the email thread. I called and reported her for her lousy customer service too. Because the refund is on the gift card, I have to lose the money, their policy of course. Now here's another kicker, I requested it to be applied to my credit card, not a gift card. I closed my account, I canceled all my auto ships, so how can I use the gift card now? Hope they enjoy the $23.84.

Chewy started out to be a wonderful company, but apparently they have gotten cheap with the shippers. Their products are fine, but they aren't using FedEx anymore, they are using OnTrac and their drivers are AWFUL! I got an email saying that my package had been delivered but it wasn't anywhere. I finally found it later, ontrac had thrown it over the fence into the backyard. SERIOUSLY? I will not order from them again. I can get most of their products from Amazon in one day. Chewy takes 3.

I purchased the dog dishes and the stickers won't come off.

I called Chewy because my horse urgently needed more of his regular medication. Julie was so helpful. She was kind, patient, and made the whole process quick and easy. She took the time to make sure I got exactly what I needed and made a stressful situation so much less overwhelming. I’m really grateful for her help. Thank you, Julie!

Very unhappy with this seller, cancel my order. Will not do business in future with them anymore!!!

Amazing company. I have been with them for over 10 years. Always on time. Best customer service, they’ll correct anything immediately. We recently lost a pet and they actually sent us flowers and a sympathy card. Probably one of the best companies I’ve ever worked with. Thank you, Chewy.

Many of us know that Chewy will refund or replace any product that affects our beloved pets. I had an experience where they went “above and beyond” for an item I purchased. I bought treats based on reviews, which said the treats could be broken into pieces. When I received the product, I couldn’t break them; I tried to cut them, then resorted to my garden shears. Nothing worked. I left a review that even though my dog loved them, I was unable to break them into smaller pieces. I had no intention of asking Chewy for credit. A couple of days later, I received an email saying my account had been credited for the item and thanking me for the review; they would notify the vendor to see if any options could be applied.

Recently I have been having problems with the packaging of Chewy products. Today I received Tidy Cat Litter. The caps were loose and when I opened the box litter was all over the bottom of the box they were shipped in and came pouring out of the box on the floor. At least this time the cat food I ordered was ok. My past several orders had smashed cans with pate leaking all over. Luckily Chewy always makes it right, which I appreciate a great deal. But then I am a good customer and they have good quality control. Thank you!

Not once have I not been overly impressed. Your staff everyone I've spoken to just heart felt and LOVELY and the last time I spoke with them I auto ship I was sick and they sent me a Chewy cup with some organic tea and Chewy is only place I order pet supplies. Just an AWESOME corporation. Thank You Chewy. Keep sharing your love. Darrel and Onyx Miley Little Bear and Smoke sending you some good and wet kisses lol.

I used Chewy exclusively for many years and was very happy but the last couple of years and as a dog breeder we sent customers to Chewy and not anymore because in 2026 I have had multiple issues with Chewy charging my credit card and my order sitting for a week. Now I have had an order in limbo billed 4 days ago and has not shipped. Have to purchase a bag in the morning because our dogs are out of food for the 6th time in 2026 and we have been customers for over a decade and spend thousands of dollars with them and now the trust is gone and I will be taking my business to the competition be it Petsmart or Petco, etc. I'm pretty sure they will be happy to have a kennel as a customer and sending our customers to them. I will try Chewy in a year or two and see if they have fixed their problems.

I have been with Chewy for years. They used to be available for the customer. Not anymore. I have closed my accounts. They have a $30 gift card announced via email with code. I was ordering over $180 worth of products. I have ordered the dry dog food every month. Canceled it all. The CSR announced the code is no good for any item I purchased. Nothing in the email stated stipulations. She was a bit rude. Continued to tell me to bad in some sugar coated words. Well I am gone. This is disgusting what Chewy has come to be. They used to be a wonderful, honest company. What happened? Maybe the wrong people took over. Well Chewy there are other companies. Your ratings have fallen to a new low. Such a shame. You used to have integrity. Sad.

Was supposed to receive order today but was missing cat food. Called customer service who reported the cat food would be delivered tomorrow. Told customer service would be out of town and that the apartment complex was gated and delivery person would not be able to get in. Asked for package to be delivered on Monday. Customer service representative reported could not change delivery date . Asked for a refund but she reported would need to wait until package was returned. I am disabled and would not be able to physically return package if and when it was delivered. Have had past issues with problems with delivery service. Would not use Chewy in future.

My Chewy order arrived but before I got a chance to get it, a bear decided to enjoy. Thought Chewy might be interested in the picture. Certainly didn't think a bear in Asheville was their problem. They re-sent my entire order! Can't really get better customer service than that!

I had a problem with my order and was pleasantly surprised how quickly it was resolved. Very happy with their customer service.

Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve. Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team.

I bought flea meds from Chewy and they are fake. My dog is all red covered in fleas. Went to my vet to get real meds. I will never buy meds from you ever. I have used you for a long time. Terrible. This should never happen.

Been trying since last week to get this package picked up with FedEx. They don’t come to my apartment. Now it’s a week later and I requested a refund now and I’m being told they will submit for a refund and see what happens from another team and I will get an email in 24 hours. I will never use Chewy.com again. They are going downhill so fast it’s like watching a train wreck.

Chewy was great to my dog Hazel. They always had great customer service and even sent us a beautiful arrangement of flowers when she sadly passed not too long ago. Thank you Chewy. If we ever get another dog we will be sure to use Chewy again.

I loved Chewy for its great prices and the convenience of Autoship. Unfortunately, after many years as a loyal customer, I've canceled all of my Autoship orders and will no longer shop with them. Chewy relies exclusively on FedEx for deliveries, and my packages are almost never delivered to my front porch—they're routinely left at a neighbor's house instead, forcing me to track them down myself. I've reported the issue multiple times to both FedEx and Chewy, but nothing has changed. It's disappointing that such a great company is willing to lose loyal customers over a delivery problem that never gets resolved.

Chewy wins on customer service hands down! If you are a responsible and honest consumer, Chewy goes out of their way to make sure you and your pets are happy. They are kind, compassionate, and have great training for their customer-facing team to make sure they listen and help, when help is needed. I highly recommend them. They took excellent care of me and my pets for over 15 years. When my pet died at the ripe old age of 19, Chewy did something very nice for me that I will never forget. That, on top of 15 years of great customer service, I cannot see a reason to ever spend pet dollars elsewhere: Chewy wins hands down!

I’ve always liked Chewy, but their pharmacy has been a huge disappointment. They say the pharmacy is open 24/7, but that hasn’t been my experience. I mailed in two prescriptions for my dogs in the same envelope. One prescription was approved, but the other has been sitting as “pending” all weekend with no explanation. How does that even happen when they were sent together?

Chewy is AMAZING!!! I’ve been with them since 2011 and they have been incredible. They’re great in general, but if your pet passes away they always send you a sympathy card and a gift. I’ve received actual flowers before, and yesterday I received a painted rock/stone for my cat Lilly. They are so thoughtful and caring. So special!!! Thank you Chewy!! ♥️🐱

I don’t understand the hype around Chewy. I’ve experienced nothing but issues. They’re essentially a smaller version of “Amazon” for your pets, and the quality is the same. Autoship orders arrive timely, and you’re charged almost as soon as the clock strikes twelve on the date of renewal. Yet, if you casually order items from Chewy, at least in my experience, you rarely receive your orders on time. I’m currently in a dispute with Chewy who refuses to fix the issue. Long story short, I was in immediate need of a UVB bulb for my pet snake. Ordered from Chewy with 2-day delivery. That was July 6th. It’s now the evening of July 11th - not only has my order not arrived yet, but it appears FedEx has lost the package. Instead of resolving the issue, Chewy recommends I be patient or contact FedEx myself. Even after explaining the item was a necessity for my pet, they showed little to no care. Truly a heartless organization. I would not recommend “Chewy”.

Chewy's customer service is the best! After my pet cat passed, they were so caring and understanding. They also sent flowers! Unbelievable! I switched all of my pet subscriptions from Amazon to Chewy! Thank you Chewy team!

I can find pretty much any animal feed at Chewy.com! When I was in a pinch and couldn’t find specific feed for my growing emus, Chewy came through! Then when I forgot to cancel my Autoship when they grew and needed a different feed I called customer service and I got someone from the USA! Very short wait time, experienced and helpful associates, solved my problem and all that with a great attitude every time I call for anything! These people all seem to love their jobs which says a lot about the company! For me it’s worth paying a little more when the company is employing people here and not outsourcing outside the US! I’ve been using Chewy for years for everything from dog food to horse and emu feed and their deliveries are quick and ordering is easy. Great customer service and fair pricing!