Chewy.com Reviews

I cannot say enough wonderful things about the Chewy Travel Team, and especially Lauren, who has been absolutely amazing throughout this entire process. Traveling internationally with a pet is no small feat — the paperwork, the requirements, the deadlines — it can feel completely overwhelming. But from the very first interaction, Lauren made me feel like I was in the best possible hands.

I love Chewy.com so much. Prior to my most recent experience, I always had a great relationship with them. They send my girls birthday cards every year. They always let me know if there's a recall, that I can donate the food, and either replace the food or refund me. Even if one of our babies was picky! I chatted, they refunded me, helped me find a new brand to try, and got it mailed out to me. Their customer service has always been unmatched. But the real reason I'm doing this review is due to their response when they found out my home had burned down. Not only did they memorialize 2 of our kitties, but they also sent my 2 surviving girls a whole care package that included a new cat tree and many, many, much-needed items that were destroyed in the fire. I've never been so blessed by a brand. I spoke to real people who showed real comfort and care. I'll never go anywhere else.

We have used Chewy for over a decade. They have been the best partner in helping to care for our pets. My 13 year old chihuahua named Manny was diagnosed with heart failure and we were able to receive his medication for a fraction of the price my local vet was charging. His medication was vital for his survival. It was always delivered on time and we never ran out. We lost our pup Manny two weeks ago. I called to cancel our auto-ship delivery. Teresa answered the phone and helped me cancel all his meds. She was so kind, caring and helpful. Exactly who I needed to answer the phone. I just want to send a big thank you to Chewy and Teresa for being amazing at what you do! Thank you again! Tina **

In my opinion, Chewy is the best overall company in the U.S. today. We said goodbye to our beloved little dog last October. She suffered from heart mitral valve disease and also had gone blind from SARDS. She lived to be nearly 12. We relied on Chewy for her prescription food, regular food, a wide variety of dog items and equipment, and nearly all of her prescriptions. They never let us down during all of those 12 years.

I have always had a great experience with Chewy, but today tops all 13 years I’ve been with them. I checked my mail and there was a package from them. I opened it to find a condolence card and a painted memorial rock for my 13 year old sweet Nessie that just passed. It was sudden and I have been devastated so when I opened that box to see that I was overcome by gratitude and of course I started sobbing. Our own vet of the same 13 years didn’t even give me a call even though they knew what happened. I have since changed vets and I love Chewy more than I did before. I know it’s probably automated, but I think it is wonderful that they thought of that. They are a company with their customers in mind and this shows it. Thank you Chewy. ❤️🌈

I chose Chewy.com because they are very well priced and reliable. I am writing this review because of their customer service and their company values. I won't get into the details, but I had an experience with them where I was wrong, and when I attempted to correct the situation they said not to worry and to pay it forward. I was very impressed, especially after having bad experiences with other retailers and shipping companies. I did pay it forward and they have a customer for life.

American Journey Dog Food cans are always severely damaged. This damage is not due to shipping but instead is caused during production and shipped to customers. When 6 to 10 of 20 cans are damaged, this is a problem. I have called customer service, written letters, and the only thing I accomplished was being blocked from writing reviews on the Chewy site. I will not buy their food any longer, and no one else should either.

To the Chewy Team, for years, I proudly recommended Chewy to family and friends because of your exceptional customer service. In a world where good customer service is becoming rare, Chewy stood out. I genuinely believed I was supporting a company that cared—not just about its customers, but about animals.

Delivery experience is horrible. The tracking tool updates right up until your package is in your city then nothing after that. This is the 2nd time around I have had to reach out to customer service for an update on delivery and they cannot help any but tell you the information on their tracking tool that is not updated. My package was out for delivery in my city at 11:30 am and still no update at 8pm. Very dissatisfied with lack of updates via their tracking tool.

Chewy’s pharmacy is the absolute best! First off all, if you call them, they actually answer the phone. Second, their delivery was very cost effective ands quick turn around as well as auto ships were always on time. They were gracious and caring with each encounter. I’ve been so impressed with their customer service 🩷. Lastly, my fur baby transitioned and Chewy’s not only refunded my monies for unused medications (they instructed me to donate it to shelter🩷) they sent me a beautiful sympathy card And flowers for my loss. They are incredible and I would definitely use them again.