Chewy.com Reviews

In my opinion, Chewy is the best overall company in the U.S. today. We said goodbye to our beloved little dog last October. She suffered from heart mitral valve disease and also had gone blind from SARDS. She lived to be nearly 12. We relied on Chewy for her prescription food, regular food, a wide variety of dog items and equipment, and nearly all of her prescriptions. They never let us down during all of those 12 years.

I have always had a great experience with Chewy, but today tops all 13 years I’ve been with them. I checked my mail and there was a package from them. I opened it to find a condolence card and a painted memorial rock for my 13 year old sweet Nessie that just passed. It was sudden and I have been devastated so when I opened that box to see that I was overcome by gratitude and of course I started sobbing. Our own vet of the same 13 years didn’t even give me a call even though they knew what happened. I have since changed vets and I love Chewy more than I did before. I know it’s probably automated, but I think it is wonderful that they thought of that. They are a company with their customers in mind and this shows it. Thank you Chewy. ❤️🌈

I called Chewy today so that I can order a stand with bowls for my dog to eat out of. I was talking to a lady. Her name was Claire. Claire was such a great person. Chewy is so lucky to have her. She was amazing. She was very patient with me. Very understanding with me. Ordered what I needed. Took the time to look it up for me. And I’ve ordered other things from chewy and everybody was always really great. Clara though was exceptional. Thanks Claire for your wonderful customer service. And thanks chewy for being such a wonderful company. She told me a little bit about how you guys are and I really love that. I’m doing business with you and will continue.

I had such a thoughtful and unexpected experience with Chewy that I felt compelled to share. I recently called customer service while dealing with a case of shingles, and I was honestly out of breath just trying to explain my situation. The representative I spoke with was kind and patient, but I never expected anything beyond that. A few days later, I received a package in the mail from Chewy that completely surprised me - a mug, ginger tea, and a heartfelt get well card. It was such a simple gesture, but it meant so much during a time when I wasn’t feeling my best. This level and compassion and care goes far beyond typical customer service. Chewy truly stands out as a company that values its customers as people, not just transactions. I’m incredibly grateful and will continue to support a company that shows such genuine kindness.

If anyone is not considering Chewy.com you will be disappointed that you didn’t. This is a top notch company with you and your dog’s needs top priority. They accommodate your schedule for receiving product that fits your timeline. They have most everything you need and it comes right to your door. They ship quickly and the ordering process is easy and well defined. They recently sent me a message expressing sorrow for my dying pet and reimbursed me for food I didn’t use. Who would ever do that besides Chewy. I can’t praise this company enough for giving me such warmth and understanding during my dog’s last days. They are definitely pet lovers.

It was my fault and I accidentally ordered to my old address and didn’t remember until it was already delivered. They instantly offered to send a replacement to my new address and were super friendly.

The ordering thru Chewys is great and positive. So means you are buying. The problem when I received the merchandise thru FedEx. They left my package in the middle of public sidewalk. Not even inside the property. Not even on the driveway. This is not acceptable.

Chewy went above and beyond to take care of us with renewing our prescriptions as well as assisting us when we lost our Great Pyrenees Artie, they even sent us flowers! I cannot say enough wonderful things about them!

I think Chewy is the best overall company, we lost our Dixie after 17 years, we always relied on Chewy for all of our needs and they were always on time and if it wasn’t right it was immediately remedied. Today we had a bouquet of flowers delivered for our loss of our beloved pet from Chewy and it meant so much. We will always be loyal Chewy customers!!

Thank you so very much for your help and kindness. You helped me so quickly with my issue n_n. I wasn't sure how to propperly give you a reward and credit you for your help! I never go on Facebook but I wrote a review there here and one other <3 I've used Chewy for a long time for my pet needs and you'll all never disappoint! Appreciate you and all that you do x