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Chewy is an online pet supply retailer that offers a wide variety of foods, treats, supplies, and medicines. Customers can purchase goods for a wide variety of pets ranging from dogs and cats to horses and reptiles. The company provides access to over 2000 brands and has many convenience features such as autoship and 24/7 customer service.
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I started to order from Chewy about six years ago because my two cats are on a prescription diet and I have found their prices were much cheaper than anywhere else. The website was easy to use and shipping was fast and free. I had no negative experiences at all. Then in 2018, I was arrested and unfortunately, I was in prison for three years. During that time my family no longer used the Internet because they aren't computer savvy. However, my mother made several orders through Chewy via telephone, and they were always courteous and helpful.
I have just returned home recently, but soon afterwards my father passed away. The sales rep learned about the family death when my mother placed another order, and a few days later we received a beautiful bouquet of a dozen roses from Chewy as an expression of their condolences! I was so moved by this gesture because it is very rare to see a company as big and digital as Chewy reaching out to its customers at such a personal level. They always send us a holiday card at the end of each year too. The Chewy family understands the importance of what they do and they do it right.
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I have been using Chewy for about 3 years now since we moved to a new town and the local pet supplies stores don’t carry our cat’s specific food. Our cat recently passed away and I inquired about food returns and explained the situation. We used to get his food auto-shipped and with everything that was going on at home I forgot to stop the last delivery. Well, I received a very sweet response back from Tierra, the rep that assisted me, and she said they were going to refund me for the last shipment but I didn’t have to return the food. They asked me to donate the food to a local shelter on our kitty’s behalf instead.
Today, the day when I have to go pick up his ashes, I received the loveliest flower delivery from Tierra & Chewy. They’ve been such a great company to order our pets’ supplies from, but to see this level of care and compassion from a big company is amazing! I am truly touched and thankful for their care during this awful time. This was also the perfect timing, it started my day off in such a sweet way and will help carry me through the remainder of it, especially when bringing our cat’s ashes home. He will come back home to a lovely bouquet of flowers to rest next to.
I've been shopping with Chewy for about a year and a half and have always been happy with the products and prices. A few months ago, I purchased a supplement for my kitten that was reported to help with his respiratory issues. Point being, it didn't help him any so I posted a review stating I didn't see any improvements.
I wake up this morning to an email from Chewy saying, "I recently read your review of the Vetoquinol Viralys Gel Immune Supplement for Cats and wanted to reach out to you. I'm so sorry that the supplement wasn't quite working for you as you hoped. Rest assured, I've processed a refund for $22.34 which will post to cat Mastercard ending in -**** within the next 3-5 business days. Instead of shipping anything back to us, in this case we ask if you would please donate this to a local shelter, rescue or friend in need so that way a down on their luck cat can have a brighter day. ". I never asked or expected this, so I was very amazed. Chewy's customer service truly stands out to any I've ever encountered. Thank you Chewy and Megan K. (customer service) for such a thoughtful gesture :)
I have never experienced so much caring and consideration from a company in my entire life. It was an unexpected kindness when two different customer service representatives reached out to me in two separate emails to express their condolence for the loss of my dear sweet dog, Amelie. But they didn't stop there. A couple days later, a large box was delivered to my doorstep. When I opened the box, I felt stunned and shocked. Inside was a bouquet of beautiful roses with a note that read: "Losing such a big part of your family is never easy. We're thinking of you in this difficult time. Sending you love. Erika and Your Chewy Family"
Yes, it brought tears to my eyes and it still does. Thank you Chewy.com for showing all of us what it means to truly be of service to the greater good, even and especially while we each pursue our personal and professional lives. You have a customer for life and I am sharing the story of your kindness and your integrity with my family and friends as well as the world. Love from Veronica **.
I’ve been buying my dog food through Chewy for a couple of years now and it’s always been a good experience with unbeatable prices and fast shipping. Recently unfortunately, my beloved dog Emma passed away. She was the cutest chi weenie ever and looked like a puppy still at 13 years old… Anyways, I had her medication on Autoship with Chewy for only about 2 months but had to call and cancel the Autoship which was due to be delivered in two days. They were so kind and instantly refunded me for the medication whether it had shipped already or not. They just made it all so easy for me at a really difficult time.
A few days later my doorbell rang and I received flowers in a vase and was in complete shock when I read the note that Chewy had written in condolences for my loss. To some people pets are just pets but to my family they’ve always been just like our children so Emma will be sincerely missed and it really meant a lot that Chewy took the time to make it important. It was very wonderful of Chewy to go to the lengths they did for us, I still can’t believe they sent us flowers, thank you so much, I will forever be a customer.
I found my baby kitty about a year ago and she has always been very picky about her food. Chewy always has the best price on her brands of wet food, dry food, and treats (and her cat tree) and is much more convenient than going to several stores to figure out who has what at any given time. I guess there's been a cat food shortage because many places that would normally carry them have been inconsistent. I never had any issue until today. One of her boxes of wet food was damaged when it arrived so I took a picture and threw it away. I called customer service at 9:30 pm EST and Jessica immediately put in an order for a replacement with no hassle.
Chewy sends out an email that states, "You’ve been given a $25 e-gift card and it’s been added to your account balance." When I went online to place a new order there was no gift card in my account. I went onto the chat and the Chewy agent said "one of our pups sent out gift cards to some customers by mistake." They wouldn’t honor the e-card but said ‘we’ll give you 10% off on an order today’. If that’s not a bait and switch I don’t know what is….
My German shepard 12 years old was ran over. I had to call and return my order. Of course crying like a baby. To my surprise today. I got a box delivered that said farm fresh flowers. I looked at box. Cause clearly I don't get anything much less flowers. It said my name. I opened it up and they were a dozen roses. Omg!!! Thank you Chewy!!! I will shout to everyone how awesome this company is!!!! What a thoughtful thing to do!!!! I can't see where to post the picture of them though.
I signed up for Chewy April 21, I made my first on May 5th, I guess they got it May 6 and then blocked it but I didn’t know yet until I ran out of dog food 4 days later (which they say I would receive it 1-3 days). I had to go buy a cheap bag to last me a few more days because it’s a hour to the nearest store that sells my dog food. I called chewy and they told me they blocked my order because they had a lot of people using PayPal and it was fraudulent. Well that has nothing to do with me and I should have got a text or call. You think since they clear it up and verified it was me, they would have sent it out ASAP. Nope, they didn’t send out until yesterday. I was expecting it yesterday. My dogs didn’t eat yesterday.
I didn’t want to go buy another cheap bag of dog food from corner store bevy it had them vomiting everywhere. I had to make them a sandwich and feed each one a sandwich which is more expensive to go through human food daily these days than dog food. I get on this morning to track my order and find out they just mailed it out and I won’t receive until Monday. They should have got that out ASAP and not take 2 weeks. I’m going to just go drive the hour to get their dog food and I don’t need two bags in this small camper. I’m refusing order and want my Money back. It said 1-3 days from May 6. It’s now 10 days. This was my first and last order. Never again.
Signed up for Auto ship after a couple purchases from Chewy. It said I was going to save $20 when I signed up per bag of dog food from the normal price of $58.29. That would make it $38.29.. Instead, my first autoship is $58.29. I was suckered! I can go to the feed store and pick the same food up for $48 even. Another local feed store is $51 even. So I canceled my autoship.
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