Chewy.com Reviews

We received roses and a card from you for the lost of our baby girl Maple. The service we have had with Chewy for over 15 years is immaculate! Always available to help with our product needs. Johnathan refunded our last shipment and told us how to donate the products in Maple's name. With all our past 5 cats getting our monthly auto shipments we're always pleased. We know that our next pet will be a Chewy one!

Chewy.com for me and my family the Best Furbaby products supplier. I personally want to thank them for their assistance all these years. Kari

Chewy's customer service really sucks. I was told three times I had to go to the bank because my refund did not appear on my bank statement. Guess what, when I closed my account, I found it on a gift card! You would think that the customer service rep, Tiffany P., would have been able to see this. I would have really felt stupid if I went to my bank. Then she sends me an email saying we're sorry to lose you as a customer blah blah blah and she didn't even read the email thread. I called and reported her for her lousy customer service too. Because the refund is on the gift card, I have to lose the money, their policy of course. Now here's another kicker, I requested it to be applied to my credit card, not a gift card. I closed my account, I canceled all my auto ships, so how can I use the gift card now? Hope they enjoy the $23.84.

Chewy started out to be a wonderful company, but apparently they have gotten cheap with the shippers. Their products are fine, but they aren't using FedEx anymore, they are using OnTrac and their drivers are AWFUL! I got an email saying that my package had been delivered but it wasn't anywhere. I finally found it later, ontrac had thrown it over the fence into the backyard. SERIOUSLY? I will not order from them again. I can get most of their products from Amazon in one day. Chewy takes 3.

I purchased the dog dishes and the stickers won't come off.

I called Chewy because my horse urgently needed more of his regular medication. Julie was so helpful. She was kind, patient, and made the whole process quick and easy. She took the time to make sure I got exactly what I needed and made a stressful situation so much less overwhelming. I’m really grateful for her help. Thank you, Julie!

Very unhappy with this seller, cancel my order. Will not do business in future with them anymore!!!

Amazing company. I have been with them for over 10 years. Always on time. Best customer service, they’ll correct anything immediately. We recently lost a pet and they actually sent us flowers and a sympathy card. Probably one of the best companies I’ve ever worked with. Thank you, Chewy.

Many of us know that Chewy will refund or replace any product that affects our beloved pets. I had an experience where they went “above and beyond” for an item I purchased. I bought treats based on reviews, which said the treats could be broken into pieces. When I received the product, I couldn’t break them; I tried to cut them, then resorted to my garden shears. Nothing worked. I left a review that even though my dog loved them, I was unable to break them into smaller pieces. I had no intention of asking Chewy for credit. A couple of days later, I received an email saying my account had been credited for the item and thanking me for the review; they would notify the vendor to see if any options could be applied.

Recently I have been having problems with the packaging of Chewy products. Today I received Tidy Cat Litter. The caps were loose and when I opened the box litter was all over the bottom of the box they were shipped in and came pouring out of the box on the floor. At least this time the cat food I ordered was ok. My past several orders had smashed cans with pate leaking all over. Luckily Chewy always makes it right, which I appreciate a great deal. But then I am a good customer and they have good quality control. Thank you!

Not once have I not been overly impressed. Your staff everyone I've spoken to just heart felt and LOVELY and the last time I spoke with them I auto ship I was sick and they sent me a Chewy cup with some organic tea and Chewy is only place I order pet supplies. Just an AWESOME corporation. Thank You Chewy. Keep sharing your love. Darrel and Onyx Miley Little Bear and Smoke sending you some good and wet kisses lol.

I used Chewy exclusively for many years and was very happy but the last couple of years and as a dog breeder we sent customers to Chewy and not anymore because in 2026 I have had multiple issues with Chewy charging my credit card and my order sitting for a week. Now I have had an order in limbo billed 4 days ago and has not shipped. Have to purchase a bag in the morning because our dogs are out of food for the 6th time in 2026 and we have been customers for over a decade and spend thousands of dollars with them and now the trust is gone and I will be taking my business to the competition be it Petsmart or Petco, etc. I'm pretty sure they will be happy to have a kennel as a customer and sending our customers to them. I will try Chewy in a year or two and see if they have fixed their problems.

I have been with Chewy for years. They used to be available for the customer. Not anymore. I have closed my accounts. They have a $30 gift card announced via email with code. I was ordering over $180 worth of products. I have ordered the dry dog food every month. Canceled it all. The CSR announced the code is no good for any item I purchased. Nothing in the email stated stipulations. She was a bit rude. Continued to tell me to bad in some sugar coated words. Well I am gone. This is disgusting what Chewy has come to be. They used to be a wonderful, honest company. What happened? Maybe the wrong people took over. Well Chewy there are other companies. Your ratings have fallen to a new low. Such a shame. You used to have integrity. Sad.

Was supposed to receive order today but was missing cat food. Called customer service who reported the cat food would be delivered tomorrow. Told customer service would be out of town and that the apartment complex was gated and delivery person would not be able to get in. Asked for package to be delivered on Monday. Customer service representative reported could not change delivery date . Asked for a refund but she reported would need to wait until package was returned. I am disabled and would not be able to physically return package if and when it was delivered. Have had past issues with problems with delivery service. Would not use Chewy in future.

My Chewy order arrived but before I got a chance to get it, a bear decided to enjoy. Thought Chewy might be interested in the picture. Certainly didn't think a bear in Asheville was their problem. They re-sent my entire order! Can't really get better customer service than that!

I had a problem with my order and was pleasantly surprised how quickly it was resolved. Very happy with their customer service.

Chewy's mission to "be the most trusted and convenient destination for pet parents and partners, everywhere" is more than just a slogan—they truly care about the pets and families they serve. Recently, I lost my sweet Chihuahua and contacted Chewy to cancel her prescription. I shared the reason for the cancellation, and to my surprise, I received a beautiful bouquet of flowers from "your Chewy family." That thoughtful gesture meant so much during such a difficult time and speaks volumes about the compassion of their team.

I bought flea meds from Chewy and they are fake. My dog is all red covered in fleas. Went to my vet to get real meds. I will never buy meds from you ever. I have used you for a long time. Terrible. This should never happen.

Been trying since last week to get this package picked up with FedEx. They don’t come to my apartment. Now it’s a week later and I requested a refund now and I’m being told they will submit for a refund and see what happens from another team and I will get an email in 24 hours. I will never use Chewy.com again. They are going downhill so fast it’s like watching a train wreck.

Chewy was great to my dog Hazel. They always had great customer service and even sent us a beautiful arrangement of flowers when she sadly passed not too long ago. Thank you Chewy. If we ever get another dog we will be sure to use Chewy again.

I loved Chewy for its great prices and the convenience of Autoship. Unfortunately, after many years as a loyal customer, I've canceled all of my Autoship orders and will no longer shop with them. Chewy relies exclusively on FedEx for deliveries, and my packages are almost never delivered to my front porch—they're routinely left at a neighbor's house instead, forcing me to track them down myself. I've reported the issue multiple times to both FedEx and Chewy, but nothing has changed. It's disappointing that such a great company is willing to lose loyal customers over a delivery problem that never gets resolved.

Chewy wins on customer service hands down! If you are a responsible and honest consumer, Chewy goes out of their way to make sure you and your pets are happy. They are kind, compassionate, and have great training for their customer-facing team to make sure they listen and help, when help is needed. I highly recommend them. They took excellent care of me and my pets for over 15 years. When my pet died at the ripe old age of 19, Chewy did something very nice for me that I will never forget. That, on top of 15 years of great customer service, I cannot see a reason to ever spend pet dollars elsewhere: Chewy wins hands down!

I’ve always liked Chewy, but their pharmacy has been a huge disappointment. They say the pharmacy is open 24/7, but that hasn’t been my experience. I mailed in two prescriptions for my dogs in the same envelope. One prescription was approved, but the other has been sitting as “pending” all weekend with no explanation. How does that even happen when they were sent together?

Chewy is AMAZING!!! I’ve been with them since 2011 and they have been incredible. They’re great in general, but if your pet passes away they always send you a sympathy card and a gift. I’ve received actual flowers before, and yesterday I received a painted rock/stone for my cat Lilly. They are so thoughtful and caring. So special!!! Thank you Chewy!! ♥️🐱

I don’t understand the hype around Chewy. I’ve experienced nothing but issues. They’re essentially a smaller version of “Amazon” for your pets, and the quality is the same. Autoship orders arrive timely, and you’re charged almost as soon as the clock strikes twelve on the date of renewal. Yet, if you casually order items from Chewy, at least in my experience, you rarely receive your orders on time. I’m currently in a dispute with Chewy who refuses to fix the issue. Long story short, I was in immediate need of a UVB bulb for my pet snake. Ordered from Chewy with 2-day delivery. That was July 6th. It’s now the evening of July 11th - not only has my order not arrived yet, but it appears FedEx has lost the package. Instead of resolving the issue, Chewy recommends I be patient or contact FedEx myself. Even after explaining the item was a necessity for my pet, they showed little to no care. Truly a heartless organization. I would not recommend “Chewy”.

Chewy's customer service is the best! After my pet cat passed, they were so caring and understanding. They also sent flowers! Unbelievable! I switched all of my pet subscriptions from Amazon to Chewy! Thank you Chewy team!

Hello, I just wanted to say that Leslie was absolutely phenomenal. I have never gotten much care and exceptional customer service like she gave me EVER. I was literally crying on the phone because my package was stolen and she was just a very sweet light ray of sunshine that I needed and she lifted my spirits. Immediately helped with the situation of course, but the inquiry, the kindness, the understanding that Leslie exuded and the patience she had was something I truly needed at the moment due to high stress of many different things.

We have been customers for over 10 years now. Their service is the best in the business! Their service representatives are the best and so kind. Thank you so much for the beautiful flowers you sent us. 😊 Shelby would approve. ❤️

I chose Chewy.com because they are very well priced and reliable. I am writing this review because of their customer service and their company values. I won't get into the details, but I had an experience with them where I was wrong, and when I attempted to correct the situation they said not to worry and to pay it forward. I was very impressed, especially after having bad experiences with other retailers and shipping companies. I did pay it forward and they have a customer for life.

American Journey Dog Food cans are always severely damaged. This damage is not due to shipping but instead is caused during production and shipped to customers. When 6 to 10 of 20 cans are damaged, this is a problem. I have called customer service, written letters, and the only thing I accomplished was being blocked from writing reviews on the Chewy site. I will not buy their food any longer, and no one else should either.

To the Chewy Team, for years, I proudly recommended Chewy to family and friends because of your exceptional customer service. In a world where good customer service is becoming rare, Chewy stood out. I genuinely believed I was supporting a company that cared—not just about its customers, but about animals.

Delivery experience is horrible. The tracking tool updates right up until your package is in your city then nothing after that. This is the 2nd time around I have had to reach out to customer service for an update on delivery and they cannot help any but tell you the information on their tracking tool that is not updated. My package was out for delivery in my city at 11:30 am and still no update at 8pm. Very dissatisfied with lack of updates via their tracking tool.

Chewy’s pharmacy is the absolute best! First off all, if you call them, they actually answer the phone. Second, their delivery was very cost effective ands quick turn around as well as auto ships were always on time. They were gracious and caring with each encounter. I’ve been so impressed with their customer service 🩷. Lastly, my fur baby transitioned and Chewy’s not only refunded my monies for unused medications (they instructed me to donate it to shelter🩷) they sent me a beautiful sympathy card And flowers for my loss. They are incredible and I would definitely use them again.

I cannot say enough wonderful things about the Chewy Travel Team, and especially Lauren, who has been absolutely amazing throughout this entire process. Traveling internationally with a pet is no small feat — the paperwork, the requirements, the deadlines — it can feel completely overwhelming. But from the very first interaction, Lauren made me feel like I was in the best possible hands.

I’m only giving five stars because I can’t give 100! The customer service is excellent. They are kind, compassionate and professional. When our dog passed away, they were so kind, and the last time they sent us a note hand signed by a couple people in the office as as well as as a rock that was painted with his name, which is so special. I wish a lot of companies had this type of customer service and standards.

I've ordered food, treats, toys and care products for my dog, Cooper, for years. In May, I decided to stock up on his favorite treats and ordered 10 bags of smart bones. Unfortunately, Cooper died on May 13th at the age of 16. I was lucky to have him for so long. The next day after his death, the treats arrived. I contacted Chewy to find out if I could return them and the Customer Support person could not have been nicer. He told me that I didn't need to return the treats. So I gave them to all of Cooper's friends. It's hard enough to lose a fur baby... The empathy I found at Chewy made it a little easier. I recommend them wholeheartedly.

Stupid customer service! It makes you even angrier than you already are!! My kittens need their medicine but it never arrived! I called in because it is still under review by the pharmacy. Wtf! It's been 4 days since my vet approved! Don't use their pharmacy!

I love Chewy.com so much. Prior to my most recent experience, I always had a great relationship with them. They send my girls birthday cards every year. They always let me know if there's a recall, that I can donate the food, and either replace the food or refund me. Even if one of our babies was picky! I chatted, they refunded me, helped me find a new brand to try, and got it mailed out to me. Their customer service has always been unmatched. But the real reason I'm doing this review is due to their response when they found out my home had burned down. Not only did they memorialize 2 of our kitties, but they also sent my 2 surviving girls a whole care package that included a new cat tree and many, many, much-needed items that were destroyed in the fire. I've never been so blessed by a brand. I spoke to real people who showed real comfort and care. I'll never go anywhere else.

This company is abysmal. I found a product I was interested in a week ago, but it was an investment and I wanted some time to mull it over. Today, I decided to order it!...only to not be able to find it...at all. No 'no longer available' or 'sold out'.. just nothing, as though the item never existed. SO FRUSTRATING!!! Just say it's sold out or whatever!! First time pet owner here...I thought Chewy was a reliable brand, but you've lost me as a customer for life. I'll stick with Walmart and Amazon, they are at least reliable to tell us when something sells out. Bye!!

Chewy is THE best company! I ordered some expensive prescription pet food and a supplement and accidentally shipped to my daughter's address two hours away. On the day of delivery I noticed and I called Chewy. They are making it right free of charge and it was not their fault at all. When my oldest dog passed I received a delivery of flowers. They are full of compassion. I'll never use another company for anything pet related. ❤️