Chewy.com Reviews

Yes, Chewy has great prices and fast delivery, but this is not what has and will keep me a loyal customer for as long as I have pets, which will be a long, long time. What really sets them apart is their customer service. They have actual people answering calls without pushing you to a chatbot and treat me like a valued customer. And they consistently prove that they really do care.

No one tells you how heartbreaking the small tasks are after losing a pet. Canceling Lady’s autoship with Chewy was one of those moments. I’ve been a customer for more than 10 years, and after learning she had passed away, Chewy sent flowers. It was such a thoughtful gesture during an incredibly difficult time and reminded me that compassion still exists in business. Thank you for treating pets like family and for showing kindness when it was needed most. I’ll never forget it.

I ordered specialized dry food and snacks for my Chihuahua, but the wrong items were shipped by Chewy. After reaching out to customer service, I obtained a Return Merchandise Authorization (RMA) and returned the goods. However, it's been more than a month since the return shipment, and Chewy still claims non-receipt. FedEx tracking shows the package was delivered, but Chewy continues to deny receipt and hasn't resolved the issue.

We have been customers with Chewy for close to 15 years when we recently shared the news of our dear dog, Lexie’s passing with them, and we were so touched when we received a beautiful hand-delivered floral arrangement 💐 along with a heartfelt condolence note from “the Chewy family.” 💝 It was such a thoughtful gesture that truly touched our families’ hearts in a way we can’t quite put into words. We were so surprised and grateful that you would do something like this for your clients, and we truly thank you for your caring ways.

In my opinion it is not fair to limit the birthday code usage to specific pet toys. If you provide a 20% off birthday code it should work for any toy not just the one that was previously selected by Chewy.com.

I’ve been using Chewy for cat supplies for years. They’ve always delivered the best customer service for me. The very few times there were errors, they instantly fixed the problem at no cost to me. When my cat passed away recently, Chewy sent me a note and a bouquet of flowers. That was exceeding nice of them and I appreciate the humanity they displayed.

I have used Chewy for over 10 years. They have great prices and wonderful customer service. My little dog, Pickles, passed away about 3 weeks ago at age 15. I cancelled my Chewy autoships through customer service and they were very kind. Today I received a package from Chewy with a nice condolence card and a memento to remind me of my dog. I know I’m one of a million customers but it means a lot to me. THANK YOU, Chewy!

Chewy is wonderful. I have used Chewy for years. Great fair pricing and fast shipping. I have bought all my food and my dog's medications through Chewy. I have never had an issue. The customer support is outstanding! Sadly my boy Max passed a few months ago. I called Chewy to stop the auto ship for his meds. They kindly gave condolences and a week later I received a beautiful hand painted memorial rock and a lovely card from Conor and the Chewy family. It made my day … Thank you Chewy!

Chewy advertises on CBS thus supporting the suppression of free speech and the free press. Chewy is on a major boycott list. Recommend that they speak out against this suppression. I won’t buy from you again until you do.

I’ve been using Chewy for many years, recently my 15 1/2 year-old doggie Maggie passed away and I had some items to return, explaining the reason for my call I started to cry, I was given a refund for the medications I had left over. Today I came home to a box outside my doorstep with a card and a personalized stone with the name Maggie and some flowers actually baked on the Stone. Thank you Chewy for all my orders and thank you for your compassion, it was so touching. I feel like you guys really care.

Purchased Dog Delights Beef Jerky from Chewy based on the ingredient listed on the website. Beef, just beef. Based on the product name and ingredient, I was expecting beef jerky. Product received made with vegetable glycerine, pea fiber, guar gum, rosemary extract and potassium sorbate. This “jerky” was made by ground up ingredients, Chat was a failure. Had a simple question. Would return postage be refunded? Couldn’t get an answer because I don’t have an account. Have to call. Will never again purchase a Chewy product.

I’ve been ordering from Chewy.com for over 10 years. It has gone down hill as of late. I placed an order on the 28th of May and as of 06/01 it still shows in Sacramento California? I live in Illinois. Order has not moved from Sacramento in 4 days. I called Chewy Customer Service and received most ignorant women I ever conversed with. She constantly tried to over talk me and tried to filibuster a yes or no answer. Terrible customer service. I had to go to the pet stores to obtain food for the pets. I’m 79 years old and have trouble carrying 20 pounds bag of litter and cases of food. Home delivery from Chewy was very convenient but now they have proven to be inconsistent not to mention the ignorance of their customer people.

My cats Absolutely Love the new Tumbler Interactive cat toy! It is another big hit with my kitty, she loves it! Her favorite part is rolling it around to get a treat! She is puzzled because she can’t knock it down. She runs and jumps on the ball on top! She’s tried and tried to catch and remove the two middle balls. My older cat waits till no one is looking and she bats at the ball on top. I love the fact that it gives them more activity because they are getting chunky! Definitely another great toy!

Very upset over customer service! One of my best pets passed away! Let Chewy know so they could update my files for refills then 3 weeks or so they sent me a birthday card with coupon!!!!

My dog was seen by a virtual vet on 5/22. All went well with the vet, however, obtaining the prescribed meds was a whole different story. I received some of the meds mid week. Called Chewy.com on Saturday 5/30 to inquire about the status of the antibiotic only to learn that it was cancelled because a pharmacist didn’t approve it, but “rest assured I wasn’t charged for it.” Apparently, there was a question with the script, but no one from Chewy’s pharmacy contacted the Chewy virtual vet for clarification. The pharmacy team made the decision to cancel the antibiotic and not follow through on a solution for my senior dog. So, he had to sit and suffer while people who work with animals, allegedly care for them, didn’t care if he received the medicine/antibiotic that was ordered for him to treat his ailment.

We have used Chewy for over a decade. They have been the best partner in helping to care for our pets. My 13 year old chihuahua named Manny was diagnosed with heart failure and we were able to receive his medication for a fraction of the price my local vet was charging. His medication was vital for his survival. It was always delivered on time and we never ran out. We lost our pup Manny two weeks ago. I called to cancel our auto-ship delivery. Teresa answered the phone and helped me cancel all his meds. She was so kind, caring and helpful. Exactly who I needed to answer the phone. I just want to send a big thank you to Chewy and Teresa for being amazing at what you do! Thank you again! Tina **

Very disappointed with Chewy prescription delivery service. My dog’s first prescription medication package was delivered to the wrong house, and after contacting customer service, I was told I would have to wait almost another full week for replacement delivery. This is not just a normal online order — this is important dog medication my pet depends on. Then, a second Chewy prescription order that was scheduled for Saturday delivery was delayed until Tuesday. Two separate prescription shipping issues back-to-back is unacceptable, especially when customers are relying on timely pet medication delivery for their animals’ health and well-being.

Stuff NEVER arrives when it says it will. First it will arrive Monday... Then Tuesday... Then Thursday... Just be honest how long it can take up front! People are depending on their food and medication to arrive on time. At this point I might as well just go to the store.

Chewy has hands down the best customer service. I just called at 9:20 at night and got a person on the first ring. They are always helpful & resolve my issues and send handwritten birthday cards for my dogs. I’ve never experienced a company with better customer service. 10 out of 10.

Do NOT use for pharmacy/medications!! They advertised a compounded TABLET for cats and then sent capsules that are TOO BIG for a cat to swallow! They didn’t follow the process they yelled at me to follow, then got bent out of shape when I questioned things. Now I have a medication I literally can’t use, paid twice as much for, and need TODAY. Their “solution”? Just pull the capsule apart and mix the medicine in the cat's food. OH REALLY?!?! The medication is an anti-nausea & appetite stimulant because…. The cat won’t eat!! Of all the stupid in the world, this is the cherry on top!!

I got flea powder off of them, put it on my cat and the flea powder killed my cat and all they did is refund my money so I went and got a lawyer.

It was my fault and I accidentally ordered to my old address and didn’t remember until it was already delivered. They instantly offered to send a replacement to my new address and were super friendly.

The ordering thru Chewys is great and positive. So means you are buying. The problem when I received the merchandise thru FedEx. They left my package in the middle of public sidewalk. Not even inside the property. Not even on the driveway. This is not acceptable.

Chewy went above and beyond to take care of us with renewing our prescriptions as well as assisting us when we lost our Great Pyrenees Artie, they even sent us flowers! I cannot say enough wonderful things about them!

I think Chewy is the best overall company, we lost our Dixie after 17 years, we always relied on Chewy for all of our needs and they were always on time and if it wasn’t right it was immediately remedied. Today we had a bouquet of flowers delivered for our loss of our beloved pet from Chewy and it meant so much. We will always be loyal Chewy customers!!

Thank you so very much for your help and kindness. You helped me so quickly with my issue n_n. I wasn't sure how to propperly give you a reward and credit you for your help! I never go on Facebook but I wrote a review there here and one other <3 I've used Chewy for a long time for my pet needs and you'll all never disappoint! Appreciate you and all that you do x

Chewy sells Marshall Pet Products (including Earth's Balance), owned by Marshall BioResources - largest US breeder of dogs and ferrets and other animals for laboratory experiments. I won't buy any products from Chewy until they stop selling Marshall products.

I have shopped with Chewy one time. I find them to be overpriced, and my items arrived bashed up from poor packaging. I am writing this review because of the aggressive advertising they've started doing on YouTube. Showing me ads that I have specifically blocked numerous times is NEVER going to make me buy your product. We are all quite capable of searching for products WHEN WE NEED THEM. I'm not talking about in video ads; I'm talking about the auto-play banner ads that appear in my subscriptions tab. Advertising HAS to be money laundering because EVERYONE I know aggressively avoids products that shove advertisements in our faces.

I have been a customer for years. We had an epileptic dog that required 5 different anti seizure medications. She crossed the rainbow bridge a couple of days after our monthly auto ship order had already been shipped. I called to inform them of her passing and they told me to just try to donate her medication. They credited me back for the entire order! And these medications are not cheap! A week after we received a very touching card, an incredible portrait of our dog and a beautiful momento with her name on it. Thank you Chewy for being so compassionate. 💔

I ordered dog and cat food and payment went through and everything was great. Later that day I get a message that Chewy had taken double the payment. I called twice and talked to a supervisor trying to get this fixed, but seems they like to take your money but don't like giving it back!! It's been 4 days now and I still don't have my money back!!! The supervisor blames my bank but it shows on my account statement that chewy is holding my money. I looked on Amazon and their foods are actually cheaper so I'll start shopping there.

I’ve been a loyal customer for over 8 years now. My boxes are now always damaged and poorly packaged. I shouldn’t have to contact customer service for issues with EVERY order. I was missing a case of canned prescription food that was then replaced, and the replacement cans arrived damaged. Damaged cans, especially milk and meat products, are huge contamination, foodborne illness, & botulism concerns. I was told I would be shipped a replacement. Cool, right? Nope. The vet’s office accidentally turned down a prescription refill request in error. She has a lifelong condition. It’s not magically going to heal itself. She needs to be on this prescription food that was originally ordered 2 weeks ago, and I have to jump through hoops because Chewy messed up the order.

I thought I had updated shipping address while checking out, but messed up and didn’t, order got sent to my old house. I called their customer service at 10 pm on a Friday night and they are open 24/7, which in itself is amazing compared to most online retailers, and was impressed that it was a live person. No AI, no automated system, no leave a message, just a helpful person answering immediately, and they updated my address and sent out a new shipment without charging me for my mistake. Absolutely great customer service.

My Order arrived in very bad condition, I’m very upset about this, cat litter broken and mixed with the cat treats, I feel very frustrated, I written to Service@Chewy.com about this issue. It’s midnight, and they answer my email shortly and replaced all the damaged products at none cost, also returned the taxes I pay for this in priority order, thank you so much to listen and take care soon about this matter.

In my opinion, Chewy is the best overall company in the U.S. today. We said goodbye to our beloved little dog last October. She suffered from heart mitral valve disease and also had gone blind from SARDS. She lived to be nearly 12. We relied on Chewy for her prescription food, regular food, a wide variety of dog items and equipment, and nearly all of her prescriptions. They never let us down during all of those 12 years.

Boyfriend received a discount code for his first pharmacy order, the brochure read in very large text Save 30% off your pet’s flea and tick meds. The discount code was on the back of a multi-fold card, along with a tiny QR code near the address that said scan this code, to see the terms and conditions. It was so tiny we didn’t see it. Nobody scans codes! We want our 30% - it turned on a total boat and switch! We proceeded to make our order of $300 and were told we would only get $19 in savings not the full 30% or $90.

I purchased an Eagles feeding puzzle. It was suggested such a toy for a slow eater. Not only does she love it. This toy is teaching her to wait for her treat and she sits and waits for her toy & treat.

Good delivery and service. Very good for customers and highly recommended.

They sent 7 boxes of dog food for my autoship instead of one. They refuse to remove the over $400 charge they put on my credit card for their error. I have deleted my account.

The staff is really good and nice. I highly recommend ordering from Chewy and you get your package in 1-3 days. They are really helpful.

I accidentally had my prescription shipped to our vacation home. Both Chewy representatives were exceptionally kind, professional and quickly resolved the issue. Best service I’ve had in recent memory. Very impressed! Keep up the great work, it stands out.

I have always had a great experience with Chewy, but today tops all 13 years I’ve been with them. I checked my mail and there was a package from them. I opened it to find a condolence card and a painted memorial rock for my 13 year old sweet Nessie that just passed. It was sudden and I have been devastated so when I opened that box to see that I was overcome by gratitude and of course I started sobbing. Our own vet of the same 13 years didn’t even give me a call even though they knew what happened. I have since changed vets and I love Chewy more than I did before. I know it’s probably automated, but I think it is wonderful that they thought of that. They are a company with their customers in mind and this shows it. Thank you Chewy. ❤️🌈

My cat needed medicine for possible pancreatitis. I ordered it from Chewy pharmacy on Thursday and the vet approved it but it is now Sunday and it hasn't even shipped yet. I called the pharmacy and was told they don't ship on the weekend. She said I might get it by Tuesday. That is almost a week waiting for medication for my cat. My poor cat! Completely unacceptable.

Chewy is an awesome company that cares about their customers. Wednesday I had to put my Pixie down. The week prior her one pharmacy product arrived. The box was still unopened and I contacted chewy asking to return it. Unfortunately due to laws they cannot but did credit me for the product. Today they delivered flowers in Pixie's memory since the distribution center is in my town. What a nice thing to do chewy. When I get another dog, I will continue to use you.

Our dog passed on Easter Sunday. On Monday, we called Chewy.com to cancel our auto-ship medications. First, the representative expressed her sincerest condolences, then took care of the standing orders. One was already on its way, but instead of having us return it, we were asked to just keep it/dispose of it. The experience felt personal and so unexpected. Within two days, Chewy had also sent a card and flowers to the house! What???!!! Remarkable customer service!

I purchased fish food and it was basically just cat food. You can smell it. It's cat food! 😥

Chewy has always been so helpful over the years. Delivery quick, on time, no mistakes. Today, they have gone over and beyond normal business. Ten days ago my precious fur baby died. I'm devastated. I called to let them know to stop our automatic food deliveries. Today I received a lovely flower arrangement with a heartfelt note. This Company isn't just a business, but rather a group of humans who care about their customers. Thank you, Chewy, for caring about me and my sweet girl. Amazing!

Apparently as of recently Chewy started using OnTrac/LaserShip to deliver orders alongside of FedEx... If Chewy is going to start using that worthless delivery company that has such a bad reputation, then I'm not going to buy for them anymore and I've been a customer of them for 8 years now .. Using ontrac is a stupid idea chewy!!!

TWICE stealing now. First-time customer. January 2026 I order about $70. I give VERY specific delivery instructions + explained those instructions are because if left in the open porch we've had porch thieves. I'm on a limited income and this is a lot for me. Well, the FedEx driver dumped it right on the porch when I wasn't home (got video now). Now Chewy says "FedEx is not obligated to follow instructions, and it's not our responsibility" and is denying a refund. That's like the police saying there is no murder because they found no body. If you are FedEx's clients they HAVE to follow your instructions; if you don't make them, the responsibility is then YOURS.

I called Chewy today so that I can order a stand with bowls for my dog to eat out of. I was talking to a lady. Her name was Claire. Claire was such a great person. Chewy is so lucky to have her. She was amazing. She was very patient with me. Very understanding with me. Ordered what I needed. Took the time to look it up for me. And I’ve ordered other things from chewy and everybody was always really great. Clara though was exceptional. Thanks Claire for your wonderful customer service. And thanks chewy for being such a wonderful company. She told me a little bit about how you guys are and I really love that. I’m doing business with you and will continue.

I had such a thoughtful and unexpected experience with Chewy that I felt compelled to share. I recently called customer service while dealing with a case of shingles, and I was honestly out of breath just trying to explain my situation. The representative I spoke with was kind and patient, but I never expected anything beyond that. A few days later, I received a package in the mail from Chewy that completely surprised me - a mug, ginger tea, and a heartfelt get well card. It was such a simple gesture, but it meant so much during a time when I wasn’t feeling my best. This level and compassion and care goes far beyond typical customer service. Chewy truly stands out as a company that values its customers as people, not just transactions. I’m incredibly grateful and will continue to support a company that shows such genuine kindness.

This company is incredible! Their customer service is top-notch. One of our dogs passed away, and they were so kind! Brooke sent us condolences, flowers and refunded our latest food purchase. Thank you, Chewy for your kindness. Our family is moved and thankful.

I contacted Chewy.com to question why I’m now paying more for less product (40 lb priced higher per unit than the discontinued 50 lb). Instead of a clear explanation, I received vague, scripted responses about ‘supply and demand’ and ‘great value.’ This felt like deflection rather than a real answer. Customers deserve honesty, not corporate talking points. Disappointing experience.

I have been ordering from Chewy for a long time. I have two small dogs, one of which is really sick with IBD. My vet recently prescribed Royal Canin HDiet for small dogs. I ordered it from Chewy. I uploaded the script. Everything was fine for the first bag. I just went onto the website to order another bag and it was an inactive. I called Chewy. I talked to several representatives. The first one was very pleasant. He then sent me to a vet representative within Chewy to find out why it was inactivated. Her name was Melissa. She was the rudest most insensitive person I’ve ever talked to especially when you have a sick dog at home. She told me to watch my mouth because I was starting to get upset on the phone. She would not clearly explain the problem of what happened.

I’ve been using Chewy for almost 10 years, and they never disappoint. Even when something goes wrong, they fix it immediately. Every customer service rep I’ve spoken with has been incredibly kind and helpful. I’ve even received a few unexpected treats from them that made a huge difference. They truly value their customers.

I spoke today with Stephanie who was so understanding and considerate regarding my concerns. She listened and responded, clearly understanding my situation, concern and responded to the help I needed. She went out of her way to encourage me and she never made me feel like a bother with so many questions. Thank you Stephanie. I hope when I call again, you'll be the one I speak with. Patte

Chewy is my favorite site for ordering anything for my fur babies. I always get prompt shipping. Much better than Amazon. Plus, when I have had an issue with a product (not their service), their customer service is prompt and courteous.

I placed an order on Chewy. I have never bought such pricey, cheaply made, cheesy JUNK in my life. I could of bought better quality products at the Dollar Tree. A cat box that was so thin and cheap plastic it won't hold up long and a litter mat that is so cheaply made, it is see-through. NEVER again, Chewy. Your products are crap!

This is the best company ever, and their customer service is outstanding.! Twice my packages were misplaced for whatever reason, and they replaced them before I got off the phone. No other can compare to Chewy! They are just awesome. Thank you Chewy!

Spoke to Libbie this morning about an issue l had and she was absolutely professional, polite, personable and just a fantastic lady to speak to. She resolved my issue and she is an asset to the Chewy company.

Chewy provides outstanding service. If I need to discuss an issue, they respond to the call immediately with courtesy and warmth. They are willing to credit me for products my cats do not like. They had a florist deliver a darling bouquet of flowers to my home when one of my cats passed away. I love Chewy.

Great company EXCEPT, their most recent promo only lasted one week. I don’t buy pet food every week. Why not let the promo last for a month. That way more people would be able to take advantage of it. With a $100 minimum order to qualify, Chewy would sell more products.

Chewy is using misleading practices. Offer for auto shipping (Save 50% (up to $20) today and 10% on future orders). I decided to sign up for auto shipping, Chewy was offering 50% off the first order, (up to $20) when I went to place my order, it only took off $15, I called customer service, and was told, 50% is only off one item, not the entire order, It did not say anything about only off one item, the wording is, 50% off first auto shipping (up to $20.), I was expecting at least $20 off, (Applied: Save 50% on your first Autoship ) I received $15 off. My order was $119.00- therefore it should have been $20- not only did it say sign up for 50% off, it also said it when reviewing my cart but not once did it say, only on one item. I'm disappointed in Chewy, I thought they were better than that.

Absolutely suggest Chewy. I’ve been using them for cat food and litter (so I don’t have to lift the weight). Twice the CARRIER has caused issues and as soon as I reached out to chewy, no questions asked, they helped solve the problem. Thank you for great customer service!

I am a long-time customer who officially closed my account today due to a major breach of boundaries. After a simple issue with an order, Chewy.com attempted to inject themselves into my energy and space by sending an unsolicited return box and initiating a process I never consented to. As a business owner, I value autonomy and clear communication. Chewy’s refusal to listen to my 'No' and their insistence on an automated, high-hassle return process was the final straw. I have moved my business to local suppliers who respect my boundaries. If you value your peace of mind and sovereign control over your purchases, be warned: their 'convenience' comes with a heavy price of corporate overreach.

I have been using Chewy for 15++ years and their customer service has always been excellent. I just spoke with someone a while ago regarding my older dog who isn't doing very well and asked about returns in case of her passing. They assured me that I can return anything that is unopened with a full refund. Yesterday, I received a stuffed animal for my dog with a card that said "Sorry to hear your little one isn't feeling their best. Sending them lots of love, healing, and rest." This really made my day.

Once you order something they raise the price on every item. It gets insane how they keep raising the prices. You're better off going to the store. I use them for convenience but now I'm tired of the price increase on everything. It's not a small increase. They raise their price by $5 or more, even auto ship is not worth it.

If anyone is not considering Chewy.com you will be disappointed that you didn’t. This is a top notch company with you and your dog’s needs top priority. They accommodate your schedule for receiving product that fits your timeline. They have most everything you need and it comes right to your door. They ship quickly and the ordering process is easy and well defined. They recently sent me a message expressing sorrow for my dying pet and reimbursed me for food I didn’t use. Who would ever do that besides Chewy. I can’t praise this company enough for giving me such warmth and understanding during my dog’s last days. They are definitely pet lovers.

Unfortunately Chewy does not take animal food deliveries seriously. Last three deliveries are either late by days or didn't arrive at all, and the refunds take a week. They seem to think, unlike Amazon, that animals are fine starving for a few days. They need a new CEO who seems to realize people care about their pets and this record--as well as using the cheap but terrible service of Fedex--is fine bc maybe he hates animals and just loves the million dollar salary. I have been forced to cancel all subscriptions and seek Tiny Tiger elsewhere. My cats' digestive systems are a mess bc Chewy does not value animals as much as the money they make from them!

I've been a happy customer of Chewy for almost 7 years. But lately, seems their shipping department couldn't care less. They keep packing the shipping boxes in such a way, that, for the last 3 months, my auto-ship (same one I've been getting!) is missing items, and they keep packing heavy items with breakables-- so I end up with a box full of mess instead of the pet products I need and ordered. If it weren't for their great customer service, and replacing the missing/damaged items, I would be seriously considering switching to Amazon or Walmart.

I have been a Chewy customer for years. Not only have they been fabulous to deal with regarding credit to a situation out of their control, but then, when our dog passed, they sent flowers and a note from a local florist. Their customer service is unmatched; they will forever have me as a customer.

It doesn’t get any better than Chewy.com. Their customer service is superior. If you need to speak with a live person instead of a bot you can and that’s where the empathy comes in and without empathy there is no democracy. I truly love this company. I just received a beautiful memorial for our beloved 16+ year-old Lulu who died recently. I can’t thank them enough for being so thoughtful.

Chewy is great until you've had FedEx repeatedly deliver your packages all over your neighborhood. The streets are well marked. My house number is very obvious. I contacted FedEx & Chewy. Now they sent my package via OnTrac which has horrible reviews. If my package arrives when they say it will, it will be 6 days since I ordered. I've been avoiding Bezos but at least Amazon and USPS actually delivers my stuff to me.

I've been ordering from Chewy for many years for our dogs and cats. They offer the best prices, and have their own delivery service, which is fast and efficient. And, they offer discounts on items that you order regularly. I'm writing this special review, though, because of how compassionate they were when I recently asked about returning an unopened (and large) bag of dog food because my dog has had to be euthanized. Not only did they refund my purchase, but they let me keep the bag and recommended I donate it to a shelter. They even included a tax document in case I need it! Way beyond the normal customer service!

Chewy website advertised 1 to 3 day shipping so I clicked on the ad and it says any order over $49 1 to 3 day shipping. They fail to mention not all orders! I ordered a dog car seat $127. Called Chewy and it's going to take 2 to 3 WEEKS? Never again?

To the employee at Chewy who took the time to arrange flowers after our sweet Husky, Atarah, passed away — thank you so, so much. This was not an automated email or a generic card. These were real flowers, thoughtfully arranged and delivered to our home by a local florist. In the middle of such a painful time for our family, that kindness meant more than we can put into words. We are incredibly grateful for the compassion shown to us. It reminded us that there are real, caring humans behind this company who truly understand that pets are family.

I LOVE Chewy … Absolutely hands down THE best customer service and customer care! They have made our family feel like we’re part of their family, and like they love our furry babies too. Autoship has been a lifesaver… Everything would come straight to our home - food, kitty litter, treats … You name it. We lost our Sophie on 2/4, which has been heartbreaking and truly traumatic for my Husband and I … Our little furry family member added special energy and love, and we miss her so much. I called Chewy to stop an order of litter … The representative said he can’t stop it, but I could keep it and he would refund it - I could gift it to someone. He didn’t have to do that … But he did. We did gift it … But how kind. Then, he took the initiative to ask if I wanted to stop all other Autoships. Very thoughtful. Very kind.

I placed an order with Chewy for my dog and turkeys, excited about the 35% off first Autoship discount shown at checkout. But this bait-and-switch was a scam—they delayed shipping for days, made me verify my identity twice, then demanded I cancel and reorder at full price. When I cited their own Autoship Terms (“Chewy will not change the price of your next shipment once you have authorized an order”), they canceled my entire order anyway and refused the discount, hiding behind a "one account per household" rule their Terms do not state. Their Terms only say "you may register for an Account"—nothing bans multiple accounts, and no household restriction appeared where they advertised the discount.

Chewy is fine for over the counter pet needs and when you call, customer service reps are all friendly and helpful. I never used Chewy till my cat had to be on a prescription kidney diet and my vet suggested we get his compounded med from Chewy's pharmacy. I was resistant to using Chewy, especially monthly for these special needs, because FedEx is horrific in my area. For over a year all of these cases of 24 cans have had dented/damaged cans, but the last several months these orders have had many more damaged cans and of course this means my cat being deprived of his needed food. When an order had 16 out of 24 dented cans I was asked to take photos. The next order had 19 dented cans. Free replacement orders have been no different. Spoke to supervisors who make empty promises for improvement.

I am mortified by the horrible customer service!! I run a 501(C) 3 nonprofit & have never been offered rescue discounts & have repeatedly had issues with delivery. While I understand FedEx is their contracted delivery service, their inability to problem solve or offer any real support is beyond pathetic. I have listened to their apologies & put up with excuses for THREE YEARS. DONE!!

My Pomchi Cooper recently and unexpectedly died. I called Chewy and tried to cancel his $79 heart medicine order. Chewy told me it had already shipped but they refunded my money voluntarily and offered condolences. Now two weeks later, I received a box from Chewy. I was so surprised to find a memorial rack with Cooper's name on it! What a wonderful gesture!

I've been a Chewy customer for many years. Have always had great dealings with them. We recently lost our 15-year old terrier Franny. 😢 I completely forgot about her meds that I order from chewy on recurring orders. When I saw they were shipping her meds I called to cancel but it was too late. But the chewy team assured me they would refund the cost. They didn't have to but they did. Then today a gentleman came to my door carrying a beautiful bouquet of flowers. The team at chewy sent flowers to honor our Franny. How very thoughtful. Tears are flowing as I write this. Thank you. In this world we're living in now, it's so nice to see there is still kindness out there.

Not that it matters now as it's been over 6 months since he passed. But I read everywhere about how people's pets have passed and Chewy.com sent out a card and flowers and showed their care for being a customer and treating their pets as their own. I cancelled the medications I was autoshipped, and all his food, marked it was because he was put to sleep and wouldn't need more. and nothing. I'm still using chewy as it's the most cost effective for me and convenient but if it wasn't I definitely wouldn't continue. I truly don't feel valued as a customer after using chewy for years. And the prescriptions were difficult to get started and gave my doctors a hard time to keep them.

I have used Chewy for both of my pets needs. My sweet little Audi is going to be euthanized on Monday. I contacted Chewy and immediately got a tech from Sierra to let them know to cancel my autoship. She did that for me. Then she asked me did I have any product leftover. I told her I had a whole bag of his dog food that he hadn't eaten yet nor had I opened it. I also had pain two tablets that I had just purchased. He had only eaten one of those. They gave me a full refund for both of them, told me I didn't need to return the products and told me to donate them to the animal shelter of my choice. That is what I had planned on doing but I was very surprised that they were kind enough to refund my money.

I used to love Chewy, but they have become less customer oriented over the years. From damaged or misplaced packages from FedEx and Chewy's lack of response to their messing up my cat's prescription order causing her to not have her pain meds for a few days. They are not willing to rectify their mistake in regards to the prescription, and that is the MOST egregious mistake they have made with me!! My cat will suffer because of their not sending me the notifications they promise to let me know I need send them a new prescription. I WILL NO LONGER USE THEIR SERVICE! I have found other options with better delivery and lower cost. Sorry, Chewy, you lost a very loyal customer due to your poor customer care!

Chewy is using OnTrac to deliver packages & ever since this change has happened, EVERY SINGLE ORDER I have gotten from them has been damaged. I caught their employee literally THROWING boxes at my GLASS front door just now & I have it on Ring camera. I confronted him about it & he just ran from me.

I lost my 13 yr old Josie Willow a few weeks ago. I had purchased a special diet food and a glucometer for her. I called Chewy to return the meter. The rep said I see you purchased food as well. I said I did but it is open. Chewey refunded all my money plus had me donate the meter and food to a rescue. Today I received a painted rock with Josie Willow’s name on it and a very nice card. I cried but will highly recommend Chewy to anyone. Staff, quality products and caring

I’ve been with Chewy for three years now I have a German Shepherd has bad allergies. He’s on hydrolyzed protein diet. I am on automatic shipment every three weeks. I realize the other day I was low on food and haven’t gotten a shipment. I called and they said it was on its way. It never got here. I had to rely on my dog treats to feed my Dog!! If there was gonna be a delay in shipping, the food I should’ve gotten an EMAIL!! pretty lousy way to do business!!

I called after finding I made a mistake and sent an order over $100 to an old address I had forgotten to delete. I used to work at a call center for online orders at a different retailer and the policy WE had was that since it was customer error we wouldn't reship anything unless it was our mistake. The girl on the other end was extremely kind and chipper, reshipped it to my correct address to be sent out first thing tomorrow and then even helped me delete the old address from my account and make sure my future auto ship orders were sent to the right address. She said their priority is making sure it's and our fur babies were taken care of and if anything like this ever happened again to please call. One of the best customer service calls I've ever had to make. She was funny, chatted with me about my cats and took care of the issue asap. I love this company

They used to be great. Phenomenal/understanding when an item didn’t work out for your pets or losing a pet and not needing an order anymore. However, as of late, all I’ve had is wrecked items in my packages. Overcrowded/crammed boxes and usually it’s a bag of litter that has been sliced with an Exacto knife. How do I know this? With working in retail. But every time I explain this, it keeps happening, the representatives always send new items and disregard what I’ve said on the phone calls. Fix the problems in warehouses and this wouldn’t be happening. This last phone call with the representative, her condescension I could’ve done without. Guess I’ll be going back to the stores instead of using this company anymore. I see they’ve been bought out. What a shame.

If you are new customer, they are great. If you are a repeat customer, they could not care less about you. Offering discounts for new signups and telling people who have spent thousands of dollars this year to kick rocks is disgraceful, so I won't be spending anything with them going forward.

I have always had great things to say about Chewy customer service, but when my dog started getting sick and then when my dog passed away a few weeks ago, they went above and beyond. The quick response and helpfulness and amazingly kind words helped so much. They refunded me on an order that was to arrive the day after my dog passed away. I received a condolence card and just now a precious gift in the mail of a beautifully painted rock with her name on it along with another kind letter. They are such a wonderful company and when my family is ready to adopt again, our go to place to shop will definitely be Chewy.

Chewy is hands down, or should I say “hearts down” the most customer friendly business I’ve had the pleasure of using. Recently my kitty had to make the switch to a prescription diet just after I had received a huge order of regular food and treats. I called Chewy and had the pleasure of speaking with Erica in customer support. Not only did she refund me for all the food (opened as well as unopened), she also allowed me to donate the food to a rescue/cat cafe that I support! She helped me set up auto ship for the new prescription diet and assured me that if my kitty did not like it, Chewy would accept it back, refund me, and find other options. Erica was so friendly and pleasant to work with. She answered all my many questions and made me feel that my business is valued by Chewy. Plus, she extended a sweet message to my kitty. I really feel heard and valued by Chewy!

I ordered a CUSTOM paw print for my wife, in honor of our lost pet. We had him for 15 years. ANYWAY, we had paw and nose prints. Sent in an order for the custom paw print. Paid for it through PayPal. Get an email to call for verification of purchase. Item was rather expensive. Phone call made. THEN I get on here to check the status of the order to see that it had been cancelled. For some reason, CHEWY's servers detected suspicious activity, cancelled the order. I make a phone call... supervisor JAMES then tells me he was sorry, but there was nothing more he could do for me on this account. WHAT A CROCK OF CRAP! I will never use Chewy again... NEVER!

We have been using Chewy for years, they have a wide variety of products, prices are good, and delivery is great. But it’s their customer service that does it. We recently made the decision to our one of our pets down and contacted the regular sales team and pharmacy team to cancel orders that were in process. They not only helped cancel those orders quickly and efficiently, but they did it with a great deal of understanding and compassion. A good company with great people working there.

I had to give 4 stars for the first time! Makes me sad because Chewy sets the example and raises the bar for every company in the US regarding their top notch customer service!!! But the past few months they are starting to fall down on their shipping times!! They’ve had our order for 10 days and just NOW made the shipping label!! It hasn’t even been picked up yet! I’ve had to make one run to Petco and it looks like I’ll have to make one more while waiting!! 😞

The order was for a UVB light for my chameleon, which is not an optional or decorative item — it is essential to his health and survival. If you know anything about reptiles, you know UVB lighting is critical. I had already gone through a bad experience with another company, so I ordered from Chewy with high hopes that my order would be handled properly. Instead, this turned into an even worse experience. Waiting days for a delivery, only to open the box and find nothing inside, was beyond frustrating and stressful. My pet’s well-being was put at risk because of this mistake. For a company that claims to care about pets, this level of negligence and poor quality control is unacceptable.

I hit some hard financial times and forgot to cancel my auto ship. I let the team know I needed to cancel and refund- which was handled easily. They then wrote to me saying they put my name down for some "extra love" during these hard times and to make sure Bowie was taken care of. They sent my entire auto ship to me as a gift. I will never forget this kindness.

Amazing customer service!! Wonder products. Fast delivery. Super helpful and nice. Fair prices. Always happy to support them. They always go out of their way to help me. And they have stuff that is so hard to find elsewhere.

I called April 2025, just received auto shipment. My dog died. They issued credit and was to cancel autoship. December 7, 2025, they state shipped. I never received. Called Chewy today. Talked to 2 sup and mgr. Since I deleted acct, they can't find info. LIES. Tasha advised me to call credit card company. Horrible customer service. I had my dog for 14 years and CHEWY just causes more problems.

I had a quick question for customer service, and I must say that was the best experience I have EVER had with customer service! There was no wait time. The lady I spoke with was very helpful and nice. Thank you!

I Lost my older cat due to cancer. I had to cancel his food order. They were very kind. They sent me a beautiful card and a painted stone with his name. Next. I was sick and had to go to the doctor's. I didn't want my cat food left in the rain. I canceled and reordered a few days later. They sent me a Chewy cup, 2 honey sticks and 2 special organic tea bags. Thank you chewy!!

A few months ago I moved from Rochester, NY to Portland ME with my cat Albert Einstein. My new apartment is tiny and AE cannot sleep with me because he bites me if he's hungry. He is fine sleeping in his carrier in the bathroom and goes in there of his own accord at bedtime, but around 5 am he meows incessantly to be fed. I ordered a timed feeder from Chewy but absentmindedly forgot tyo update my address. I called and the feeder was now out of stock but the woman on the phone was sympathetic, helped me find another one, credited me for the one delivered to the wrong address, and gave me free shipping.

First time ever giving Chewy a bad review..FedEx screwed up delivery 3 Times and Chewy DID NOTHING. Their response was "well contact FedEx, NOT us"..nope, that's the company you use..YOU fix it...so disappointed..will NEVER order from them again

Horrible company. They consistently fail to fill prescriptions, never reach out about problems or delays even with medically necessary items, often have shipping delays, and are full of customer service reps that just say "oops, sorry" and do nothing to help. I tried to order my dying cat a heated bed to be delivered in 1-3 days. It is now 11 days shipping, no one wants to help at all, and it may not get here in time. They have messed up her prescriptions so badly in the past that I have had to cancel orders and drive hours away to personally pick up the medications so I would have them in time, even when I have ordered over a week in advance.

Chewy has the best customer service. You actually work with a real person and you don't need to click through several options. My dog just died the other day and I "chatted" with them to report it. They immediately refunded what I spent on some supplements I had just received and recommended that I donate them to a local shelter. I fully expect to get flowers from them since they did that for my previous dog. They also have a very accessible website for ordering.

Chewy.com is outstanding. The customer service, great prices, fast shipping, I love using chewy and I couldn't say enough good things!! I will always use them for everything I can and highly recommend and great experience every time.

I’ve used Chewy for my past Shih Tzu for many years, Banlu was 13 years old when I had to put them down and when I called Chewy to get new information about my Shih Tzu. They didn’t realize I had put down. Banlu. They were so sweet and understanding and then I received in a few days later beautiful yellow flowers. I can tell you if you’re looking for a great online pet products. Chewy is the place to go.

I have been shopping at Chewy for a while. They have been great to us until tonight. We always get great customer sevice and they have helped us with feeding strays in our area. Tonight I need to let people know about their gift cards. We bought a gift card to order from them. Got an approval code for the purchase but when I went to use it, it wouldn't work. Called Chewy but all they could say was these cards are a third party vender. On the back of these cards says Chewy LLC. I'm going to research that LLC and I'll update this review. Be careful because you don't know where your money is going and Chewy will not help you.. Very disappointed. Supervisor was so full of herself that no one was apparently above her. Won't be ordering from Chewy again. It's sad because that have appeared to be a good company up until now.

Chewy is the absolute best! When we traumatically lost our beloved cat of nearly 20 years over Christmas, we were wrecked. Chewy knew about it because I cancelled our autoship order, and a large vase of beautiful flowers with a sweet hand-written card arrived a few days later. So thoughtful, even during the busy holidays. Seeing the flowers has been incredibly uplifting every day during this tough time, and we are so appreciative to the caring souls at Chewy. (I've also always had good luck with their products for my dogs, as well as great customer service whenever I needed to contact them about something.) Amazing company!

I just placed an order for my cats that qualified for free shipping, however, I forgot an item for our birdie. The customer service lady handled everything, so no shipping fee for the birdfeed. Thank you Chewy, Great customer service.

Jespet Soft-Sided Dog & Cat Carrier in multiple colors is an excellent pet carrier. This carrier has all the safe amenities that you would want for your pet:

Chewy charges tax on prescription medication. Prescription medicine is tax-exempt. I have been a Chewy customer for a very long time. I am also a loyal pet owner. My dog has allergies and is on Apoquel 16 mg. I have placed numerous orders with Chewy. I recently found out they charged tax on my dog's prescription medicine(s).

I have never experienced better customer service than with Chewy!! They are the best in everything they do. Always there to make sure they solve your problem, and when we lost our boy, they were very compassionate!! For the last 15 years, they truly are the best!! Will always recommend Chewy!

I have used the auto ship program for some time now. I had to cancel my autoships. The last 3 autoships, including the one I received today, (12/9/2025), was so heavy I could not pick either of the boxes up and carry them into the house. Whoever packed the boxes overloaded each box so that it seemed to be more concern about the number of boxes used and/or the amount of the postage. As a 72 year old female I think the company should be more considerate of the manner in which the boxes are packed so the person getting the delivery can at least pick the boxes up and carry them into the residence. I received two boxes with each having a 36lb bag of dog food. Each of the two boxes also had two 12 can containers of wet dog food. I also had ordered puppy treats (4bags)

My relationship with Chewy.com was great for a few years until recently. They were very friendly and took care of concerns I had until recently. Delivery of my items became a nightmare. Busted bags of litter, severely dented cans of cat food to the point, juice from the food would be all over the box. I addressed this with them and provided videos of how my delivery was thrown onto my porch. I never asked for a replacement or reimbursement but, they always replaced the items. I received an email from Chewy stating, they credited $30 to my bank card for my last damaged delivery. It's been almost 2 months, several emails back and forth, proof I didn't receive the $30 and now, they are no longer responding to my emails. It isn't the money, it's now the principle. I have since cancelled all auto ship orders.

My dog has battled calcium deposits in his eyes, and requires Edetate Sodium (EDTA) eyedrops to keep his remaining eye from getting a corneal ulcer, and as a result, losing the eye. I had been buying this every three months from Chewy. With our supply of the medicine running low, I logged in to order another bottle. The medicine was out of stock. I assumed the fact that it was out of stock was on account of the holidays, and so I dutifully checked every day for a week to see if it was back in stock. This was almost two weeks ago now.

Chewy.com is amazing! Their meds are so much cheaper than getting them at the vet. They also have incredible customer service. I had to put down a cat that was my baby (I'd had her for 16 years) and I had just gotten an order of cat litter and special food from her. I called to see if I could return and they gave me a full refund and told me to just keep it. I have used them since for my old dog that is now on meds. They are already so helpful. I ordered her a dog house and she refused to go in it. I chatted with them to see if I could return it and they said, "We'll just give you a full credit and you can donate the house to a shelter!!" Amazing. No other company I've dealt with has this high level of customer service. They have a customer for life!

I have been a customer of Chewy for many years. I must say I have gone up to a year without a purchase at times. But I have never had a complaint. In 2020 they sent me a bouquet of sunflowers when my 14 yo Bassett hound passed away. And just on Dec 21st my little mix rescue passed away at 12 yo. He had kidney failure and went very rest and peacefully but missed so much. I contacted Chewy to stop his subscription to special care food. I still had a unopened case. They were so kind and credited me for that case. And they actually also said please donate in his name to a rescue to which I had already done the day we picked up his ashes. Either way just a very caring and respectful company, I am fur-ever grateful. Thank you again.

Chewy is ok. Their prices aren't any better than anywhere else. Problem is, they use Fed-Ex. They will not bring the package to my porch as I requested numerous times. As a disabled senior, I'm not able to lift the heavier packages. My walk is long. They dump them off at the end of my walk where I still have to carry them to my porch. What's the point of delivery? Back to Amazon. No shipping with Prime, and items are delivered to my porch. Maybe they should consider contracting with another carrier. Fed-ex is the reason I will not longer order from Chewy.

I can't say enough about the customer service at Chewy.com. Recently I have had to experiment with cat litter for my automatic litter box; some would cause the rake to get stuck, others wouldn't clump enough for the rake to remove waste... It was a challenge. I was thrilled to find an extremely satisfactory product that works excellently in odor and waste control. However, along the way, I found one product that was so inferior I had to donate the product to a local shelter because it simply would not work at all; furthermore, it was the ONLY litter that one of the cats would not use the box at all!

I do not approve of malicious autoship billing of my credit card, especially after I cancelled the auto shipping and deleted my card info. I even called & spoke with Chewy customer service, I specifically had him check, in which the guy assured me that no charges would occur on my card. And the very next day Chewy charges my ** card.

We recently lost our beloved dog of 15 yrs and today we received condolences & a beautiful flower arrangement sent from Chewy.com in Ned's honor. Chewy provided years of excellent service & support supplying us with many of our dog's needs and we are so grateful to them for that and can't express enough how much their kindness meant to us especially during this very difficult time. This company truly cares and goes above and beyond!

Because I am aware that many are prone to reviews when negative I want to make sure my excellent review is left. After the loss of my two dogs, Thomasina C. sent me the most compassionate email, I was blown away. Not even my own veterinarian showed this much thoughtfulness. I will remain a loyal Chewy.com customer with just my cat for now, but I look forward to my future when I am ready for a new pup. You guys hired well - keep your employees that make you shine happy.

I have been getting an auto ship service for Maropitant Transdermal prescription medication since 12/2024 from Chewy. By 6/2025 I changed vets and had the same prescription sent by a virtual vet 6/2025. Afterwards, a refill was completed on 8/2025, 9/30/25 and 11/2025 sent from the virtual vet. On December 22, 2025 I entered a refill over the phone early because Chewy notified me on their website that I needed to have the prescription renewed. After the prescription was renewed I paid Chewy over the phone and was told I was set for delivery in about 3 days. Three days go by and nothing was delivered. I called chewy, and again I was advised that it was on its way so I ended the call.

I wouldn’t purchase from anyone else for my fur babies. Chewy customer service is amazing and always willing to aid in whatever I need. I recently lost one of my babies and they sent me a special personalized gift and an equally special card. Every time I call they are real people with real emotions and conversation. It makes such a difference and I appreciate that.

Don’t EVER buy from Chewy. The site is such a joke! Got Tuck a new shock collar. It stopped working after 2 months. They said to send it back and they would send a new one, so we sent it back and months go by never got a new one in the mail. When I called to see about a replacement they said they didn’t receive anything and didn’t have any record of me requesting a replacement so now I don’t get my money back or his collar. Very pregnant mom who was relying on a replacement and is out 60 bucks I don’t have.

Overall good experience. Customer service is very good. However, for people really watching their pennies, BE AWARE THAT THEIR PRICES PER OUNCE/PER POUND ARE MISLEADING. Their prices per ounce/per pound are APPROXIMATE, not exact. For example, if a single product item is listed at 16 cents per ounce, and you see that a bundle of two or three count of that item is listed as 15 cents per ounce, please know that the total bundle price is not calculated at 15 cents per ounce. You are getting the overall bundle price listed at the top of the price listing, and that bundle price is not cheaper than the individual item price. CHEWY CUSTOMER SERVICE ADMITTED TO ME THAT THE PER OUNCE/PER POUND PRICES ARE APPROXIMATE.

Received Chewy.com gift card for xmas. Immediately went to the chewy website, tried to order ONE dogbed, Received message saying problem w/ gift card to call chewy. I did. No response. Knew I hadn't signed up w/ chewy for a good reason. Brick and mortar only way to go for pet supplies.

Literally the worst. I ordered December 20th and here it is December 27th and I had to get to receive anything about confirming my address and so on. Now they tell me they can't honor the $20 because I already redeemed it, yet that was with a different household that are no longer lived in. I'm now in a whole new household, yet they still wouldn't honor it. I would never use this company ever again and what I would never recommend him for anybody.

Chewy has a PayPal "Buy Now" and PayPal "Pay Later" button. When clinking on the "Buy Now" button, instead of redirecting the consumer to PayPal's login page, the purchase bypasses any further confirmation screens which helps the consumer to verify the correct address on file with PayPal to send the Chewy.com products to. The item was going to the wrong address now because of the lack of a PayPal button which you see on most retailer's websites upon checkout which redirects to PayPal, has consumer verify the information before being redirected to the retailer's checkout page to place the order.

In the last year of my sweet 16 1/2 year old kitty’s life, he had tried various cat food varieties prescribed by the vets I had been working with. All these specialty cat foods are expensive. Yet, Chewy’s fully refunded the cost of these foods. Moreover, they sent me a handwritten card sharing in my sorrow when my beloved resilient companion crossed over the rainbow.

I've been doing business with Chewy for many years now and have never had a problem. Recently, one of my dogs passed and they sent me a sympathy card and a hand-painted rock with her name on it. Thank you so much, Chewy! You are truly an amazing company.

Spent an hour shopping their sale items. Loaded-up with one item on sale at 50% OFf, but any of the items listed at 40% Off weren’t discounted. Had to speak with 3 Customer Service Representatives just to find out why, and it’s a “Store Policy Terms”, even though my account says I'm entitled to the discount. Extremely misleading and untrue. Used to be my favourite… we’ll see now.

They canceled my order and couldn’t tell me why. I placed my order on December tenth and got an order confirmation and then on the nineteenth they canceled it and offered no explanation as to why it was canceled.

Please double check your orders. Although one of the representatives confirmed with me that my order was canceled because they couldn't confirm my cat's prescription with the vet and I had to place another order. I received a second order that they over charged me without my authorization. Now I have to go through the inconvenience of taking everything back to the ups to send them back. I thought we are using online store so we don't have to carry the heavy stuff and not to go through the trouble but guess what they have your credit card so they will charge you and sending you whiteout your authorization hoping you are going to keep the item.

I believe Chewy has changed the formula for the Kong Ziggies recently. My golden loved the old formula, however the new, not so much. Extremely difficult to break in half also. My golden and I rate this change as thumbs down.

I had a issue with some cat trees and Chewy took care of everything and promised to refund my money. I didn't even ask them to do that. I'm sorry Chewy for giving you a bad review and thank you for making things right in such a quick response. Thank you Chewy.

The house for my rabbit is leaning because of the missing pieces to fully put the house together. Another issue is that there was a bag of rabbit food and pallets ordered them and never received them. I am highly disappointed in how service is/was being handled. I have been a customer for well over 20 years and this is a first in terms of mishandling my orders.

I have been using Chewy for several years now and have been completely satisfied with every purchase. These are the nicest most considerate people you could ever ask for. They truly care about your pets and will do everything in their power to help you get what you need. I had a lady stay on the phone with me for a hour trying to find a medication for my cat's issue. I told her to call me back if she found something. She insisted to find what he needed and was glad to help. She was so kind and concerned about finding the right med and would not take no for an answer.

Chewy has good products and fair prices in my opinion, But their shipping department can't or won't take care of business. I have called customer service many times, always get a good story about them taking care of the shipping issues. The shipping issues have never improved. Canceled our account today.

Chewy.com sent an email stating my free trial for Chewy+ goes through Dec 10th (see below*). I placed an order just before midnight Dec 10th....however, the free trial had already ended, unbeknownst to me! I'm in CT zone; when I called Customer Service, they said Chewy considers *their time zone* (ET), not the customer's time zone, but this was not stated in the email they sent (see below*). Apparently Chewy expects customers to "just know this", or to click on links to read fine print instead of going from the content in the body of the email they sent. Either way, it was very misleading. I cancelled my account as a result. *("Enjoy Chewy+ free through Dec 10. Then $79 per year starting Dec 11, 2025. Membership automatically renews. We’ll email you 3 days before your free trial ends.)

I've been using Chewy.com for about a month now to purchase cat food for my 4 month old kitten. I really liked New Zealand cat food when I grabbed it from a local pet store and chewy was one of the few online stores with it in stock. My first order Nov 29th arrived with nothing in the box but a complimentary pet origami set and I had to talk to customer service to get my actual food resent. My cat was low on food but luckily the second order placed Dec 3rd arrived just in time. Unfortunately, that second order was rock hard and impossible to crush up to mix with his wet food. I thought maybe it was because of the new flavor or the freeze dry process unique to New Zealand food but then I noticed the expiration date on the bag: 16APR25.

Our cat passed away and I communicated online to cancel the autoship for her prescription food. The WOW Team send us a box with a thoughtful card and a hand-painted rock with her name and paw prints. Absolutely wonderful gesture!

I’m a new online customer and tried to get the new customer deal online. However, it was taking forever for Chewy to take the money out of my account and for my order to come. Finally I called them to find out that my order had been blocked and canceled. Apparently, because another customer had lived at my previous address and used it on their account and didn’t update their information. My order got blocked and canceled. It didn’t matter that I had just moved in. I explained my situation to the customer representative. They didn’t care. They basically told me they weren’t going to do anything. I wasn’t gonna get the deal even though I was in fact, a new customer. They argued with me.

While I had my Shih Tzu Ginger, for 5 yrs of her 15 yr life we became Chewy.com customers. I always had excellent service from them. Everything I ordered from prescriptions, to food was of quality items. Service was prompt, issues solved quickly. They really went over the top when I lost my little girl Oct 30, 2025. They credited me $67.00 for a 10 lb bag of dry kibble I forgot to cancel and told me to donate the food. Then yesterday I got a sympathy card with a lovely message and a painted rock with her name on it. I'm so grateful for your empathy. Thank you so much! Corliss

I had an autoship received that I didn’t cancel. It was 2 cases of kitten food which I no longer needed. I used the chat button online to cancel. The agent assisted and offered a return but I told her I had opened it and used two cans before I noticed it was for kittens so I would just donate to a shelter. She still issued me a full refund, and told me to feel free to donate. It was unexpected but I would say great customer service.

I wish that I could give 10 stars for Chewy. We recently lost our dogs and Chewy has been there for us. They allowed us to return some items that we purchased but have no use for anymore. I chatted with them and the person that I chatted with was so nice and they told me that they will do whatever we want to help us get through our loss. I've never dealt with a company that truly cares about us until I have dealt with Chewy. Thank you so much Chewy.

Been a customer for a long time, but no more. They are unreliable, and their supervisors lie and ship out items that I didn't order when I am not going to be home. Never received my 26-pound bag of litter that I paid for.

I cancelled my Chewy account as I did not use it enough to justify the annual fee. Lo and behold, after my account was "deleted", they charged me the annual fee. When I called, they said that because I have no account they can't see the charge and I need to call my bank and then call Chewy back (with my bank on the line) and ask for a Supervisor to confirm the charge. I'm sorry, but if they have my bank info to charge my card after the account was deleted, they definitely can see the charge. I will never use them again and will steer anyone considering them away.

As a sometimes inept device user, I was having difficulty getting a prescription for a special diet over to Chewy on 12/8 (my vet did not help, which will be addressed with them). The route I know wasn't working, I ended up reaching Patrice, in Customer Service. This kind, patient, cheerful lady spent a significant amount of time working with me to accomplish this task. While talking to me on my phone and coordinating it with my tablet, she talked me through several paths until the order went through. Her demeanor and unwillingness to give up are greatly appreciated. Thank you Patrice! Sharon