Chewy.com Reviews

Not only does Chewy have amazing customer service but they are truly a company with a heart. With the birthday discount for Snicker we got him a cute, fluffy bed. Not only did he love it but the cats do too! Happy 16th birthday Snicker and you're a sweetheart for sharing. ❤️

I have been using Chewy for a few years to get items on autoship for our furbaby, Maggie. When she passed away, a few days ago I notified Chewy that I needed to cancel my autoship order, and the reason why. Then a day later, I received these beautiful flowers with a sweet sympathy and condolences card. Thank you Chewy! It was a sweet surprise and so thoughtful. I will recommend you to everyone I know. Not many companies would do such a kind thing that brought a sliver of joy during such a sorrowful time.

Outstanding customer service. My problem got solved in no time thanks to Kimberly H. My item got replaced without lengthy conversations and I wish other companies would operate like Chewy.com. I will continue to order my pet products only from them.

So I’ve been using Chewy for a few years now and it use to be cheaper and more convenient to use Chewy but now it’s more expensive than going to Walmart for the same thing. Chewy also use you send coupons monthly but now you’re lucky if you get it once in a blue moon. I’ll never place another order with Chewy especially since I can shop at Walmart.com and get everything for less with free shipping too.

Today, we received the most amazing gift from Chewy. A beautiful vase of flowers to help us know they understand our pets are family. We are forever grateful for this gift to help us remember our Teddy! Thank you! Chewy, you have a customer for life.

Ordered $147 worth of dog food that made my dog sick, they wanted me to package it up and send it back before they would refund my money, I had gave it to a family who needed it. They offered me $10 off my next order. Will never order from this company again,.

I have to say Tiffany is the best manager and a wonderful human being and Tiffany is giving me an excellent and exceptional amazing customer service. Thank you both of you Tiffany and Lucinda. All the best to you both.

I have never had any issues with my orders through Chewy. I receive notifications about my autoship items that are no longer available, etc. Today I reached out to Chewy to return a shipment of dog food and let them know it was because our sweet dog had passed away over the weekend. They credited my account and told me to donate the items. This afternoon I received a delivery of flowers and initially thought it was from our vet - it was from Chewy. This was above and beyond in my opinion especially in the realm of online shopping. Thank you so much.

I am trying to buy an eye’s medication for my dog getting blind if she doesn’t have the eye drops from Chewy.com since Thursday by today is 5 days calling talking to many staffs to get this order done and charging my cards. Every time put the card to save, said, "Oops something wrong." I tried so many way till I get gift card and went through. Donna charged and my card. She said did not go through but has been charged. I checked the balance and transferred to Stefanie. When I talked to Stephanie pharmacist supervisor she thought did not go through. I think all has been canceled.

I created a cart on a Sunday, would not let me use a coupon (I met all criteria). So called Monday. My cart total was different because they increased the price of an item. When I called, they said they would honor the coupon but not the change in pricing. Offered to send a screen shot of my cart, they declined. The girl transferred me to supervisor, and in the meantime she CHANGED my cart prices!!! This is not right. So sneaky and underhanded. I declined the purchase all together. Chewy’s prices have become outrageous too. I can get better deals at Walmart or Kroger. I’m a veterinarian. So disappointed in all this. Will steer people away from them. Customer service, pricing, all of which not worth it anymore. Has management changed?

This week I opened a can of the 24 pack of canned cat food Chewy shipped me for my cat without looking at the can before I opened it. They had mistakenly sent me salmon instead of chicken and salmon is a protein that my cat has a sensitivity to and not the protein. I called Chewy customer service, and they took care of my problem in less than 24 hours. My cat had the food he needed. Chewy customer service is exceptional and I am so happy that I do business with them.

Chewy.com is glitchy and doesn't honor the price given for auto ship so beware at checkout. The $20 off coupons they mail out never seem to work and when you try to change the quantity of an item in your cart it won't let you. This site is sketchier than Temu....

I can’t say enough about this company. They have top notch customer service (Shonae) and pharmacy associates that take the time to understand what you need and when you need it, and on time delivery. Auto ship is always right on queue for the medications that are reoccurring. They go above and beyond to make sure you are treated right. Not many companies do that today without strings attached. My pets have always received birthday cards, holiday cards, they offer many discounts as well. I guess what really got me, was when my 16 year old pup passed. The next I received a beautiful bouquet of flowers at my door with a kind note, I felt valued as a person and human being. God bless Chewy for taking care of their customers.

Here we go again. I already wrote my review 2 times and they somehow just disappeared. I recently ordered 9 bags of cat food. There was 1 which was 6 pounds and 8 which were 3 pounds. I talked to the girl and told her that I needed them packed in a certain way as I cannot lift more than 6 pounds. So for that order it would entail 5 packages. When it arrived it was all in 1 box so I refused the order. Then I had to contact you and tell you what happened and to send it again but packed in the right way. The girl said it would be done. I get an email saying my order had been shipped and it said package 1 of 1. So I immediately called and asked to speak to the supervisor as it was apparent that nobody knew what they were doing. He checked and did say that both orders did indicate that and when it had been delivered he would call me to make sure it was done correctly.

I no longer trust Chewy. They keep wanting extra verification after an order and it's difficult to have to talk to a person on the phone just to place an online order. It ends up delaying the order so long that I buy the things I need from somewhere else instead.

I made an order and they told me it would be delivered in one to three days. For every day, I did not receive it. I attempted to contact them again and was told it would be delivered in one to three days. On the fourth day, I contacted them I was finally told that they had blocked my order for my own good. Huh??? And you never thought to contact me to tell me you had blocked my order. You just continue to let me believe that the order would arrive in one to three days. I will never order again from this company. I had previously made several orders from this company, but will never order from such a lying disgusting company again.

Company makes huge sales but does not support the US Military. When asked for a military discount, I was told no. The company offers refunds on returned food. I returned an entire bag, missing 1 cup, of dried dogfood due to intolerance and was shorted $25. Best to use Amazon.

Awful disgusting company hiding behind a mask of kindness but it's all fake in order to get your money. The company is manipulative, cheap lying trash. They are an abomination to civil society and should be banned from doing business. Disgusting company.

Thank you so much for being so good to us during our grieving. It has definitely been so sad. You have always gone above and beyond for us, but sending flowers was truly unexpected and so heartwarming. Our other dog, Rosie was so pleased as well. It's as if she knew what they were meant for. 🥲❤️💕

I am very sorry to have to write this review since I actually believed I could trust Chewy.com with my pet's health and needs, unfortunately their AUTOSHIP program is a lie, when they say order here and be worry free is only until they hand the package to FedEx, once is in FedEx hands the delivery date can change to whatever or whenever the driver feels like delivering it. In my case I have been ordering Insulin and other medications for my 11yo Chihuahua mix dog for over 4 years, her health is getting worse with age so the vet recommended Special Pro Plan food, to make sure I always had it in stock I set up the autoship, my order is set on the 2nd of every month, giving me 2.5 extra cans before I run out.

I received a 30% discount coupon in the mail. Chewy refused to accept it for prescription food. Received a second 30% discount coupon 2 months later. Used it to purchase HEARTGARD, I email the prescription script to Chewy and paid them. Received an email stating I need to send them a physical copy or they will cancel my order. Chewy stated they would accept a verbal from the vet, but my vet can not be bother with having Chewy constantly calling them. Chewy customer service rep stated it was a state policy to have a written script, yet a phone call to the vet is good enough. Looks like Chewy does not like giving out 30% discount coupons! GOOD BYE CHEWY!! Cancelling my subscription today!!!!

Extremely sad that Chewy wastes my time as a veterinary technician LYING to my clients. I have to send screenshots of our empty portal and/or the dates actually put into the portal just to prove that we aren't getting their requests, while some rep from Chewy tells them they have been waiting on us to approve it for days. Then after causing these people to yell at us, the request magically appears! Former Chewy employees all over the internet share that they are TRAINED TO LIE AND BLAME US. Vultures. Get your pet supplies and meds from anywhere else.

This company is incredible. I know a lot of the services are automated but it truly is the little things. Today, I received in the mail a surprise package from them. My bunny actually died a few months ago and I’d forgotten to remove her profile from their website. This was the most heartfelt thing I could possibly get from anybody, whether she was still alive or not. I’ve spent most of the day crying about it but I’m so glad I have this to remember her by. Thank you, Chewy.com, for sending me this. It means so much more than I can possibly put into words.

Exceptional customer service and value. I have used Chewy primarily for our pet needs for the past 4 years. Over the past two, even more as my cat was diagnosed with kidney disease and required frequent supplies and medication. Not only did they deliver when needed, but when he sadly passed, they did way more than I would expect from a company. They helped me refund his last order of supplies and let me donate them. Additionally they sent me flowers as well as a personalized condolence note. It was so touching and I will forever be a customer because of their care and exceptional service. I felt as they they saw my pets as a member of the family and truly cared.

Worst customer service ever. Was on the phone have call log for proof 14 1/2 hours. Nothing was solved. Package will not be here for another week and a half. I will have to spend another hundred to 150 to possibly $200 on the medication that was supposed to be delivered because I’ll be outside of the window For the medication to be administered. Terrible customer service. Would never buy from or shop from again. Managers do not care. Terrible customer service.

I mailed a stack of prescriptions from my vet for my dog on March 14, 2025. They only uploaded 3 of them. On 03/31/2025 I went into Chewy online to order all of my dog prescriptions and notice I was short 4 prescription and one was her special diet food. Called that same day they told me they were missed and would upload that same day. I explained then I was running out of her prescriptions and to please get these taken care of. Well here it is 04/04/2025 and they still have not uploaded the missing prescriptions. Called them and first they said they will enter them in and all I had to do is refresh my screen. Then she came back on to say the Pharmacist had some questions on them and had to contact my vet. Again explained I am running out of some of her meds, mind you this is a Friday and by next week I will be out. I have been getting my dog's prescriptions from Chewy for 4 years now and have NEVER had this much trouble before.

Chewy charges high prices! They use FedEx that never can get my orders delivered in 3 to 4 days!! Chewy has discounts listed on their home page but when you check out, the discount is not applied! Unless you call them, you will not get the discount. I used to spend 300 to 400 dollars a month and had great service, prices and delivery. I am done with using Chewy!

I had to call Chewy after purchasing a 12 month supply and my vet office couldn't fill the prescription because there was a refill (I didn't authorize) on file. I called Chewy and asked them for a 12 month supply because that is what I originally purchased. They said they would approve a $20 discount but instead charged the full amount for a 6 month supply and no discount. I ordered and requested over the phone for a 12 month supply and they sent/charged a 6 month supply. Worse experience ever received so far... Now their online chat doesn't respond and will have to call them for the 4th time this week. It shouldn't be this difficult and not right to charge me full amount when stating they would give me a discount. SMH.

Chewy went over and beyond when my puppy decided to immediately bite a hole in the grass pee pad we bought. They immediately sent me a personal and very cute email offering a full refund (which I was not expecting) but also took the time to find out about our puppy (name, breed and age). I feel that they truly care about their customers- people and 4 legged. I am beyond impressed and will be sharing the excellent customer service with friends and family. Thank you, Chewy for your exceptional customer service.

While on a chat with customer service regarding a product for my puppy, the agent referred to my other dog who passed at 15 in October. Their information was not updated. He apologized, which was certainly not needed, was extremely empathetic and then sent flowers to our house. They now have a customer for life. Great story and amazing customer service!

Our beloved Bobby passed away suddenly. It was the hardest day for us. I contacted Chewy to cancel his pain meds. A few days later I received a small arrangement of beautiful flowers. I put them in the fireplace hearth above where he slept. It was such a beautiful gift for him. Chewy is so thoughtful and caring. They didn’t have to do that but they went the extra mile to comfort us in our time of loss.

I have zero idea how there could be a bad credible review. They always stand by their products and make returns and refunds simple. Even when they can’t take it back they encourage to donate the product while processing a refund. Chewy is the best and I won’t go anywhere else.

I’ve had nothing bust great experiences with this company. Product availability, shipping, discounts, customer service; everything is designed to be easy. What was really above and beyond though, was an experience I had recently — my dog passed away this weekend and Chewy.com was made aware once I reached out to discuss return items that had delivered recently. Today, I received flowers and a beautiful note from Chewy. It was the most unexpected and thoughtful gesture and it brought me to tears. This was above and beyond and I am so thankful. Also captured in the attached photo is a small painting of Yeti. This was sent to me by Chewy about a year ago; another incredibly nice gift. Thank you for all that you do!

Chewy provided me with a full refund after I asked to return an unopened box of pet meds that had just arrived and my dog had passed away. They were quick to respond. And on top of that, they sent flowers to my house offering condolences about my dog's passing. They really care about pets.

I love Chewy. I had to fix an order because I got the weight wrong for the prescription and I mentioned we had a new baby and the dog was adjusting and they sent me a card and a book and bib for the baby. I will buy everything from them going forward. The thoughtfulness, customer service, and deals are worth returning every time!

I made my first order through Chewy in late February 2025 about two weeks before taking home a cane corso. I bought snacks, toys, a leash, clickers, feed/water bowls and a Midwest XXL dog crate. The last item is where my issue stems from. First, Chewy needs to use a shipping company aside from FedEx. The box was massive and heavy. (Emphasis on massive and heavy.) FedEx left it on my doorstep where I could barely get to my front door. I noticed there was a big hole in the box as well. That should have been my sign that something would be wrong. With a lot of effort I managed to get it on my porch and push it in the front door.

I downloaded the app and was told I would get a five dollar discount on my next order. I place the order and did not receive the discount. I am extremely disappointed with the false advertisement, I have auto ship orders on a monthly basis. It would have been nice to receive some type of discount Advertised.

My 20 year old cat just passed and now I’m completely alone. I came home from work today and there were flowers sent from Chewy on my front porch. It helped. Even when I refunded her food, they did it immediately and asked me to donate it. I had the refund money in my account the next day and I didn’t have to go through the trouble of shipping it back. I could just stay home and cry. Throughout the years of me using chewy, they always deliver quickly and whenever there is a problem- which is rare- they are quick to fix it. Even the couple times that the problem was my fault.

They are good until they have an issue and you need a timely resolution! So disappointed!!! Monthly med order placed on 3/15 resulted in 1 of 3 meds arriving on 3/16 and a notice dated 3/15 that my order (all 3) were being prepared to ship. On 3/20 I chatted with a rep reporting that the other 2 meds were not yet shipped and that my Riley would be out of meds on 3/22. On 3/21 I initiated another chat after checking and finding the status of ‘preparing to ship’ had not changed. Rep could not expedite so she got a supervisor involved. Explained, again, that Riley would be out of meds the next day and I would be leaving town. Supervisor was able to get the order unstuck and pushed to packaging and shipping. Checked the status on 3/22 to see that it was packaged, labeled but not shipped.

I am writing this today from the experience of my sister. I have Chewy and I am 100% pleased with the company. My sister experienced an even greater side of this company. Her Beloved Dog passed away. She had just received her order of Dog Food. She called Chewy to see if she could return the Food (33 LBS). They responded with, "You can donate the food to a shelter or adoption service," and they would credit her account. They not only credited her account and extended condolences but a week later they sent her a Memorial Rock with puppy paw prints on it and her pet's name. This company is always on time with auto delivery. They are a honest and compassionate company. I am so used to the Greed in this world and this company is far from what I am used to. THEY ARE TRULY A BLESSING to pet owners and their PETS! Thank you Chewy for who you are!

We have used Chewy since 2016. We adopted a Labrador and a boxer puppy in 2015 and came to Chewy to find reliable and safe products. We have used them for pet food supplements and vitamins including medication prescribed by our vet. Their website is easy to use and they always have the products recommended by our vet. Their subscription service made it easy every month to refill their food. And the last month both of our dogs passed away. When the first one died I changed the subscription because we didn’t need as much food. When the second one died unexpectedly three weeks later I couldn’t figure out how to stop the subscriptions.

I am a long time customer of Chewy and whenever I log in I find out that I was already logged in. You have to scroll it all the way down, which usually people miss all the time. What a sneaky way to hide it all the way down.

Chewy goes above and beyond and every single customer service agent has been so kind and personable. I cannot say more about the people they hire. Thank you Chewy for investing in good people! Any time I've ever had an issue they've resolved it with the utmost care and consideration.

Goodbye Chewy. I'm not sure what happened to Chewy. It used to be a reliable source for me for food, medicine, beds, toys for my babies. Lately they have impeded my orders with all this verification that they never used before. They delayed medicine to my sick girl over this verification of my account with no remorse. I have been a customer for years. Never had a payment issue or complaints. Chewy was there when my puppies were babies and now they are seniors going through health issues. It's mind boggling. In years past, speaking to a person at chewy was pleasant and calming, now they have hired combative, insulting young rude know it alls. I seriously think they farm out the customer service.

I have used Chewy for quite some time and was always pleased until the past year or so I order a lot of canned cat food mostly Friskies and every time lately all the cans are crushed inside the cases and so far 2 of the cans were crushed to the point they broke open. And their prices have gone way up. Plus they don't carry all of the dry foods. I am done with them. When they were a new company they were great but not anymore..

I wish I could give a positive review, but, until Chewy changes their delivery service to something other than FedEx, I will not order from them again. I never get my order on time or without it being lost in FedEx’s delivery chaos. Their products are OK, if you can actually get them delivered.

I found a cheaper more reliable service for pet medication delivery and decided to delete my account after Chewy.com shipped the wrong medication and it made my cat sick. When I called, the rep told me it was impossible to delete my account, claiming that in three years she worked there, Chewy has never allowed anyone to delete an account, just set it as “inactive.” I insisted I wanted my information deleted and got connected to a supervisor who claimed it was but could not tell me why the rep claimed Chewy holds information forever. Very sketchy experience, no real resolution except trusting the supervisor.

I had 't used chewy much, because I was using my local Petsmart. My dog of 12 years recently got sick, so I had to buy him a case of prescription medication from Chewy.com so it could be approved by my vet. Chewy, and my vet approved it that day, and I got the new cans in a day without extra payment for the fast shipping. My dog passed a few weeks later of a heart attack, and I still had 7 extra cans from the case I bought for him. I got on the automated system to ask if I could send back the 7 cans since my dog had passed away. And not only did they make me not send the cans back, they refunded me for the entire case. And on top of that, the next day I got a beautiful little vase of condolence flowers.

Chewy.com is great. They were fast and efficient but my review isn't about that. It's about their customer service. My dog died and within 24 hours they sent flowers with a hand written note expressing their condolences. They didn't have to do that. I wasn't expecting that.

I ordered my cat's insulin 3 days ago and the order just sat there as processing. I called to inquire about said order and was told that there was a mistake (error), with the script. The tech said my vet wrote the script for 1ml instead of 10ml. Then, the pharmacist told me it must have been a glitch on Chewy.com's end and they fixed it. Three days and no one contacted me or my vet. This is how life sustaining meds are handled at chewy.

I cannot say enough good things about Chewy. Today, my friend lost her beloved cat, and when we reached out about returning some unused items, we were met with nothing but kindness and understanding. Chewy not only refunded three separate items—including one that was purchased nearly a year ago—but they also insisted we didn’t need to return anything.

Chewy is “The Go to Site” for all of my pets’ needs: priced right, free on-time delivery, wide variety of options, outstanding customer service, and knowledgeable, compassionate associates, Thank you Jeremy and Chewy for lovely flowers after Mr. Binx’s demise.

Chewy.com has been very easy to work with and order from. Their deliveries are always on time and the best part is that you can change subscription deliveries depending on your pet's needs. They are also very considerate and caring when your buddy travels over the rainbow bridge. We absolutely continue our services with Chewy with our other buddy and will recommend Chewy EVERY SINGLE TIME. Thank you Chewy. ❤️

I’m so glad that I checked at my local Food Lion vs the prices of this. I saved more by buying at Food Lion. The same bag of Purina I bought at Food Lion vs what this place wanted was a $20 difference.

I've been purchasing from Chewy since 2019. Their prices are pretty reasonable. I recently lost my shih-poo due to kidney disease. I had to cancel the auto shipment of her medicine. Chewy refunded my money and sent flowers showing their condolences. This really meant a lot to me. My fur baby was the best. It felt nice to know she was being thought of. Chewy you are truly the best!

Chewy, has been amazing! They have issued a credit when my dog was diagnosed with pancreatitis and no longer could eat the food I was purchasing from them. They sent my friend flowers when her dog went to dog heaven and refunded the stroller she was unable to use. You guys know true customer service.

Chewy has always been great for me. I have a dog and 3 cats, and I’m disabled so I can’t go to the store. It’s so easy just to have it delivered. My shipments have always arrived in 3 days or less except for one due to weather. The most recent one arrived the next day! I’m in favor of “reducing your carbon paw print”. However, this time the box was packed a little too efficiently. Also it may have been handled roughly. There was insufficient tape on the box and the 35 lb container of tidy cat had opened the side of the lid and litter had leaked out. It was everywhere in the box and consequently I’m my house when I unpacked it. Otherwise it’s all good. Maybe if they had used a second box and used more tape I wouldn’t have cat litter everywhere. But we love Chewy!

I cannot explain the extreme courtesy of the customer service rep I dealt with. My dog passed and I had to cancel my order. This lady went over the top and really cared. They even sent me flowers. They have a customer for life. Thank you.

I have had nothing but problems with Chewy pharmacy. They charged my card twice for 75.19 for 1 order and was told the first charge will drop off (after 7 business days). They held 150.00 of my money for a 75 charge and then never shipped the order. I used their chat method to contact them. I was passed from tech to tech then no one came back to chat at all. After 3 hours they finally resolved my issue and said they would ship the order overnight and gave me a 15% discount for my trouble. Now 4 days has passed my order is complete. My order was delivered and they charged my card 58.19 (that's with the 15% discount) Now today 4 days later my card was just charged 16.99 out of nowhere which is the amount of the discount they gave me.

Called in today to see if anything could be done about the purchase that I made 2 months ago of Simparica trio 6 months supply. My dog has grown since purchased and her weight is more than the one I purchased. The representative was very nice, professional and contacted her supervisor to see what could be done. They ended giving me a $ 1000.00 credit and provided assistance in contacting my vet for new prescription either updated weight. Did not want the rest of the medication back. Just said donate to an organization! Could not asked for better! Thank you!

Hello, My boyfriend told me about Chewy and, I have been with Chewy and they are the greatest place to buy pet food. I would buy different kinds of wet food for my cat and he would eat a little bit and then he didn't want any more, I would try something else and he ate maybe 1 can and then he would snub up his nose. I did find some dry food he likes but so far he hasn't liked any of the new wet food I tried to feed him. I would talk to Chewy and they would credit my card and the cat food I bought I give it to shelters and then I would try something else. I would not shop anywhere else for my cats food or anything for my cat. Betty **

Never shipped my order, did not get a refund, customer service is a JOKE. Awful company. Do not buy anything from them. You won’t receive it. Customer service agents are extremely rude and do not help you in the slightest. Better off shopping at Petsmart at this point.

I think they are really good. Customer service excellent! I had a great experience with Elizabeth couple of days ago who helped me with the order and the delivery also have been fast and great! I recommend them to family and friends!

The search engine within the Chewy site is DOWNRIGHT DANGEROUS and possibly illegal(?) Check out the photo screenshot of my attempt at purchasing cat food. Chewy PROVIDES US with boxes to check for filtering. You'd think that due to that fact alone, accuracy would prevail. Nope. I urgently need no grain, no chicken. In the very first row (not like 'afterthoughts' or second choices way down at the bottom) IS FOOD WITH CHICKEN IN THEIR NAME!!!!

My baby died in September of 2024. I was devastated. I called Chewy to let them know not to send anymore of his medication. It was not even a week later that I received flowers and a sympathy card from Chewy. I can't begin to tell them how much this meant to me. I am forever devoted to Chewy. Thank you from the bottom of my heart.

I do not recommend it. I bought a product on the 16th and was waiting for the deadline that was on the website. Today I contacted them because it had not been sent. They asked me for several details. I provided them by email, and now they wanted to call me to confirm the account. A lot of bureaucracy just to buy a package of cat food and pate. I have already bought from PetSmart and PetCo, but Chewy is such a mess.

Chewy chooses to use a delivery company that is not the best. Times they would deliver to our house, or drop it off down the road at a different location or not even show up. Many times the shipping company would have my package and out for delivery for over 3 weeks and never deliver it!

I was blown away today when I received a box with a candle and a personalized sympathy card from Chewy. I had to cancel a very inexpensive medical subscription because my cat had died. The agent was so sweet and sympathetic and then I got this gift. I am so touched and cannot say enough good praise about my experience so far with this company, from ordering goods and meds and even returns.

Customer service is horrible and rude. Orders of food and litter arrive damaged and ripped. Canceled my account and will go to Cosco. Not a Company I want to support. They're actually overpriced as well compared to my local grocery store.

I was told that it don't ship anything out on Saturday or Sunday. I talked to this one woman because I ordered insulin for my diabetic cat. My veterinary approved it and she said "OH you will get it in 5 to 6 days, we don't ship anything over the weekend. I tell that it needs to be cold because it's insulin, she did not know what I was talking about, but she claimed to be a pharmacy technician, it is very sad that she's a pharmacy. Technician because they know, what insulin means. She had no idea. Be very careful with that pharmacy. I am a customer for many, many years and I'm extremely disappointed., I make sure I never use that pharmacy again.

We got two boxes - 50 pounds each - from Chewy.com. We had not ordered the boxes, we dont have any pets. The boxes had our addresses. We phoned them to check who ordered (to know if someone is ordering in our name) and what to do with the boxes. They told us to give or throw the food away. We don't have a car which makes all of this difficult. They could also not say who ordered the goods and why it arrived to our home. This is not a serious company.

My dog is fighting a serious infection in her neck from her post surgery drain. Our vet sent her antibiotics script to Chewy on 2/17 because we were unable to travel the 2 hours back to her Dr. This was our very first time using Chewy. We received the email from Chewy on the 17th that stated "28 tablets approved for Cleo". I paid for them and they were preparing for shipment. It's now the 20th, and they still haven't shipped it.

I have been ordering from Chewy for I think 3-4 years and it has always been reliable and fast shipping and the cat food I have ordered has always been fresh! Unfortunately my last purchase from Applaws Tuna was not up to par, my cats wouldn’t touch it at all. I contacted customer service and Eryn G was absolutely amazing! They heard my complaint and rectified it immediately while also taking the time to be personable with me and they were the first person to ever get the name reference for my cat Arwen! Just wanted to say what amazing service I received and how engaging and conversational they were!

Chewy is not the same company. Rude reps, order delays, No customer service to be seen. Just awful. If you want to made to feel like a criminal be interrogated while demanding personal information order from this company. Never again! AVOID!

Chewy.com is an exceptional company. They provide mail order services to their clients and above all really care about their clients. They offer prompt responses to questions and exceptional customer care. They treat customers like family and are committed to outstanding service. Their service model is unparalleled.

I placed an order. Was told it would be here before Valentine’s Day, my dog's birthday. It was decorations and her gifts. It was running late so I told Chewy I had to go out in a snowstorm to get the party hats and decorations, you can keep those. They said, "No problem. The package will still come. Just donate the item you didn’t need and we will refund your card."

I messed up my Chewy order today and decided to call for help. Not having to cycle through a bunch of recordings was the first huge plus. Chewy’s representative Cynthia answered the phone on the first ring. Excellent assistance to help me resolve the mess I made out of my auto-ship order. I love Chewy, food is always fresh, I can reuse all their shipping boxes because they are quality boxes unlike Amazon’s, Chewy has the best prices, biggest selection, allows a large order for pet food unlike Amazon, and I’m so appreciative having someone who is patient, kind, knows the Chewy app, and a true animal lover. I will never shop anywhere else again. Thank you Cynthia; you are deeply appreciated from CA.

I have ordered from Chewy for several years, and have never had a problem. They are easy to order from and fast to deliver. I recently watched a FedEx driver drop one of my boxes as he stepped down from his truck. I opened a 24 can pack with multiple “popped” cans and several others damaged from being dropped. I emailed Chewy to let them know what happened, and they quickly sent me a new pack. They did not have to in any way do this, as the damage was not caused by them. This is the kind of customer service you get from them. I had another time I ordered two dog gates with cat openings in them that ended up not fitting correctly. When I went to return them, they told me to keep them and maybe donate to a shelter or somewhere needing them, which I did. I love Chewy, and give them five stars+++++!

I am very impressed by this company. Not only did they help with getting a prescription from the vet, they made sure I had it on time for my sick doggie. When he sadly passed we received an unexpected flower delivery. Such a thoughtful gesture during a difficult time.

Top of the line. I am very impressed. This is my 3rd time dealing with Chewy. I thought the first couple time great buy then it will taper off. They didn't. They stand on their brand. The times I have called they have asked about my babies by name. When I had a problem they fixed it. Every time I have ordered the package has been here the next day. I just ordered something last night at about 5pm. The package just arrived via FedEx. The fed ex guy even handed it to me cause I came to the door. I was so grateful I didn't have to step out on the snow. Thank you chewy for great service and helping me get things situated for my babies!

I took my time and did extensive research - my furbabies were special - one had diabetes and had to be on insulin and a strict diet. We worked with our vet and came up with what we ordered - our other furbaby just ate what was given. The deciding factor for Chewy was the extreme carrying attitude shown to my friends from Chewy and I mistakenly thought this was for all customers.

I went on the APP to stop an autistic. I selected to have a chat specialist assist me. She cancelled the shipment with no issues. I told them that my dog had passed away the night before and I no longer needed the shipment. She conveyed her condolences and we ended the chat session. The next day I received a flower delivery with a sweet card signed from the specialist and Chewy. It was so thoughtful and kind.

Chewy.com has truly blown me away with their kindness. I had my cat Sissy’s medication on autoship, but after a tough battle with cancer, she passed away. I normally wouldn’t ask for a refund in a situation like this, but after spending so much on vet bills, I reached out. The customer service rep was incredible—she immediately refunded me, told me I could donate the medication, and even took a moment to let me talk about my sweet Sissy. She was so kind and understanding, and I appreciated it more than I can say.

Gary E.

Chewy has always gone above and beyond when we had an issue and you get to talk to a real person. When we lost our last greyhound we received a note and gift that is pictured below. Who does such thoughtful things. Well, they do and it’s greatly appreciated. Thanks Chewy

Chewy is amazing. Not only did they refund me the entire cost of the dog food when they found out about my dog passing, but also gave me a donation receipt and asked us to give it to a shelter (which we did). Then, they sent a flower arrangement with a sympathy card. If you don’t get your pet supplies from them, I highly recommend that you do. They are the same price as Amazon and Petco, and truly value customer service.

My first and last experience with Chewy.com was absolutely disgusting. On January 21, 2025, I ordered food for my sick cat, who was recovering from an intestinal infection and transitioning to a new diet. What did I receive? Food that had expired two months ago—on December 1, 2024! This is completely unacceptable. I trusted Chewy to provide safe, high-quality food for my pet, and instead, they sent me spoiled food that could have seriously harmed my cat. I will never order from this store again, and I strongly warn others against trusting them. If you love your furry friends, stay away from Chewy!

Horrible customer service. I called twice and was hung up on after 6 minutes of being on hold. They don’t answer their customer service chats. I have no way of receiving my order since it was shipped to the wrong address. I wouldn’t recommend this site.

I have been a Chewy customer for years. This last month they have drained my banking account. I placed my order and the funds were removed then they charged me 115 dollars for a item I had taken off the order because it was out of stock. Then they credited it back 94.88 then took it out again. Then charged me for the item I didn't order 3 times. In the long run every time I got credited the 94.88 back they recharged me. I had to freeze my account and get a new debit card. I also had to dispute all the charges. Of course they didn't offer to pay for the bounce charges that hit my account from them draining my account. Never ever again will I do business with them. I can get everything from Walmart.

I have been a totally satisfied customer of Chewy.com for many years. It's actually upsetting to be giving a one-star review but something has happened that I feel people should be warned about. My old cat needs dental work done and blood work was done to make sure she was okay for the anesthesia. It was discovered that she had kidney disease. The vet prescribed Royal Canin Renal support food with a plan to treat her kidney problem before the much-needed dental work was done. Since this was all very time-sensitive I actually phoned in my order, thinking it would speed things up. I gave the guy the full contact information for my vet. I thought everything was taken care of. Boy, was I wrong. The guy on the phone apparently wrote up a "profile" for my cat and put in that she was a dog.

Chewy is the best. Not only did they send me flowers when my cat son passed away, but they just sent me a book and bib upon hearing I have a newborn. Their customer service is unparalleled and their kindness is unmatched. Thank you Chewy for constantly going above and beyond. Best company ever!!!

After I made this complaint Chewy refunded me the over charge. So I do appreciate that, but it should have been corrected when I was on the phone with customer service.

Two days ago, we lost our 16 year old beloved dog Tanner. I called up Chewy Co. to cancel/or replace the autoship order our dogs are receiving. Chase, the customer service person who answered the phone, was very empathetic to what I was going through! He quickly made the changes needed , told me that Tanner is in their Memorial Book, and went far and beyond to show compassion during this difficult time! He (and the Chewy Family) definitely reached out and gave us comfort and love! Thank you very much! This company is awesome!

I have been trying to fill a prescription since 1/28/2025 for an antibiotic for 2 dogs so that they can have their dentals. I received an email from Chewy on 2/3/2025 saying they had approved the order from the vet and I could place my order, which I did that day. Today 2/6/2025, I see a 2/5/2025 email from Chewy saying they are waiting for the vet's approval, which they already had on 2/3/2025. I called Chewy, and they said they never received the 2 prescriptions from the vet, so I asked why they sent me an email on 2/3/2025 saying they had. They called the vet, but they didn't know about it because I work at that vet and faxed them myself, of which Chewy was fully aware. I told them to forget about it and I'll take all my autoships and orders elsewhere. Ridiculous!!!

I recently lost my best friend Buddy. My male Chihuahua. I called Chewy to notify about loss and scratch all prescriptions l had on file for Buddy. Little did l know Chewy would send flowers and a card of condolences. I still have Buddy's sister Holly with me who is my best girl. Chewy we still will use this great pet company and recommend all to use if you have a pet or pets. Thank you Chewy

I love Chewy. I use them all the time. The customer service was so sweet and helpful making it super easy to refill my dog's prescriptions. They really do make everything easy and stressful. I recommend Chewy to everyone!

I have been ordering my dog's prescription dog food and her heart and tick medication from Chewy.com for quite awhile now. Occasionally, a sweater or toy as well. Everything I order arrives with amazing speed. They have been really great to order from. The beginning of this week, I had to have my wonderful little dog put to sleep. I asked Chewy to delete my account as it would no longer be needed. They have been incredible. They emailed me a letter of support, links on how to grieve, and links to the awesome memorials they have for pets. As if that wasn't astounding enough, they sent me sympathy flowers. Who provides that kind of company dedication? No one! They are truly an amazing company.

I've never experienced this level of customer experience in my life. Chewy.com's team is super fast, incredibly competent and delightful to speak to. They've set a new bar for CX that I hope other consumer companies will follow.

Yeah, so sad to see Chewy’s customer service go downhill. I’ve been a customer since 2015 and of course I’ll go in and buy when needed and definitely take advantage of the promo codes when any. And Boy, after not making a purchase in a while I did see a huge difference on the customer service with chewy definitely a negative one. Tried the chat, it’s horrible. My account got deactivated because apparently I had other accounts. I lost all my history. Had to call. They explained that chewy does not allow different accounts and one same household.

I am beyond grateful for Chewy! They are a company that truly goes above and beyond for their customers. I had a massive order that was accidentally delivered to the wrong address and they immediately sent me a replacement package. Their customer service is beyond helpful!

Be careful, chewy advertises certain percentage of money off, but at check out the amount taken off is less than the advertised percentage. This has happened twice in the last couple of years in ordering from chewy. If the Buyer is not careful or has not done the math you not get the appropriate discount. This seems to be a pattern over a long period of time. If Chewy is a reputable company, they will correct this ASAP.

Chewy.com needs to get a different delivery service. I constantly get can that are dented or the can has opened up. Whoever delivers for Chewy just slams the boxes on the ground instead of placing them down. I will now be getting from the store.

I've ordered food and dog supplies from Chewy and they always arrive quickly and in good condition. When my pup passed away after opening a bag of food, they refunded my money. They also sent a sympathy card and a beautifully painted rock with my dog's name. So kind!

I'm so grateful for Chewy. I've had such appalling interactions with retail stores lately. I refuse to set foot in my neighborhood Kroger again after several bad experiences. I had to find an alternative to retail stores. The day before I ran out of cat food I ordered it from Chewy. I didn't know how long it would take to arrive and was thinking what to do. It arrived in 2 days much to my gratitude and appreciation. Chewy from now on! Love love love!!!!

I’ve been a customer of Chewy for many years. They have always been helpful and responsive. This week I had to put my dog, of fifteen years, Koko down. It was very difficult as she was my husband’s dog. My husband passed two years ago to this day. I had called Chewy to see if I could return a spendy medication. They said they could not take it back but they refunded me $100+ which in itself was wonderful. Yesterday I came home to a vase of beautiful flowers from Chewy for the loss of Koko! Wow, who does that?? My vets, where I have spent a lot of money, have only sent cards which is nice but Chewy went above and beyond! Thank you.

I've never had anything but good experiences with this company. Most recently, my email changed and I needed to update it in order to complete my order. I called the 800 number and Weston was friendly, professional, and helpful. The call took less than 2 minutes. No wait time and no confusion. Thank you, Chewy (and Weston).

I've never had a company care about the loss of a pet until now. As I struggled to end an auto shipment, I was given excellent help during this horrible time. I come home from work today, already missing my beloved dog, to a beautiful bouquet of flowers from Chewy. I cannot recommend them enough! What a great company. Thank you for giving my day a bright spot to focus on instead of my sadness. Very much appreciated!

I wanted to order royal canin gastrointestinal dog treats but I couldn't upload my info from the vet. Chewy saw my vet info and got it approved and emailed me to let me know if I still wanted the treats. HECK YES! Always a great experience on chewy.com.

Liked Chewy after my first order, but not after my second order. The bones I got all seemed very old and the marrow just crumbled out. The sale I purchased my items through said everything was buy one get one free and I confirmed this with one of their agents through a live chat yet when I received my order there was only 1 of every item and they credited my account a few dollars just for half the price of the cheapest item. I purchased over $120 worth of items with each one listed as buy one get one free and I was told by Chewy.com staff that I would receive 2 of each item, instead I get a $6 credit and old treats that my pets do not like. I will not trust or support CHEWY.com again.

I ordered from them and my 1st order my cat litter was missing so they sent a replacement and then replacement came and it was damaged cat litter and then they wanted me to send the 40lb bag of cat litter back. I am so done. No thank you.

We have four dogs and two cats, so we're constantly in need of pet food. I use Chewy's auto-ship program for canned and dry food and often order other pet products like collars and toys. Typically, Chewy delivers within 1–3 days, even to my very rural area. Occasionally, it takes up to 5 days, but that's rare. Recently, my auto-ship delivery was delayed due to terrible weather. Though Chewy shipped the order the day I placed it, the package sat in a FedEx warehouse for over a week. After contacting FedEx, I was told the only solution was to pick it up myself—a frustrating response.

I normally don’t google how to write a review for a company, however I have had some many positive experiences with Chewy over the past 6 years I’ve been purchasing from them and I wanted to share. The staff is always so friendly and they are genuinely interested in how your pets are doing, they often refer to them by name and always ask how they are doing. Any time I have had an issue with an order they have always rectified it and made me whole again (even if it was my mistake). I really am impressed with how they treat their customers and I will always give my business to them.

I have used them for years to subscribe to automated dog food delivery. If ever there is an issue. They respond immediately and always make it right. Even when things go wrong and I don't reach out to them, they seem to know and reach out to me. One of the best companies I've ever done business with.

Don't order items from here unless you're okay not receiving your item in the time stated on the website. I ordered dog food based on the 1-3 delivery and am not getting for 5-6 days. So I have to go buy more food.

I called to order my pet's insulin. I was home sick with pneumonia so I apologized to the young lady as my voice was almost gone. She was fantastic, took care of my order. She wished me well and said, "Hope you get well soon." Today I received a care package with a cup and tea and a card wishing me a speedy recovery. This took me by surprise. I TOTALLY LOVED IT. THANK YOU CHEWY FOR BEING SO AWESOME!!!🙌🏻🙌🏻🙌🏻🙌🏻

I was a fan of their prices, quick delivery, best products, and superb customer service when things would occasionally go wrong. I loved the $30 gift cards deals. I had a rather large order of food delivery a few days before I lost my dog to cancer. I asked if it was returnable and they had me donate it and refunded my money. Then six days later, I found a lovely delivery with a sweet note. I will get another dog, maybe not right away, but I'll be back! Thank you Chewy, I can't say enough good things about your service and business model.

Do not believe 1-3 days. Was told today a week and they shipped before checking. Now I will have to go to the store and buy it anyways. Expense I wasn’t expecting and now will have to store extra. Tried customer chat on website. Was zero help.

Chewy is much more than a reliable source for all pet needs. Chewy has a heart! I just had to make the decision to put my cat/child down! She had been a very picky eater so I have an entire counter filled with a large selection of pet food purchased through Chewy. I had some things still in its original packaging and called to see if I could return for credit. No, they don’t take back their food, but they offer a credit not only for the food that was originally packaged, but they reimbursed me for all the food on my countertop! I got to the point where I couldn’t even talk. I was crying so hard, their customer service rep said take a break and cry it out! She understood. So kind. My child is no longer, but I’m sure down the road, I’ll be getting another cat. I will always be giving my business to Chewy. I wish I could call that customer service rep back to say thank you for your kindness!

I cannot possibly say enough about this company! SERIOUSLY!!! I was panicking when a shipment we needed for our dog that was ill did not arrive and she could not eat anything but that food. A representative spent 45 minutes finding a way to get the food expedited to us the next day. When the Vet said the dreaded words ‘it’s time’ about our sick baby I forgot to cancel our next auto shipment and called to see if I could return it for a refund. I was met with sincere condolences and told that they would issue me the refund and ask that we donate the food to a shelter or someone in need in her honor and I cried. Not only that.. we received flowers the next day which made me cry again. In a world where plenty of people are focused on only profits this company has warmed my heart with pure kindness. BRAVO! I’d give you all the stars in the sky if I could.

Wow this last order was a mess. I ordered something and they locked my account and then they canceled my order. Never again will I order from them again. It was despicable. I ordered it January 6th and they kept saying it was preparing the ship that all of a sudden they cancel my order then they sent my money back.

They sent me a card for my dog's birthday offering. 20% off all items, then rejecting all the items claiming it was only a special subset. I sent the photos of their card and their online agent cancelled my chat with no response. Crap company, fake marketing.

I have had very poor customer service with Chewy. Placed my first order and added autoship for future orders on January 4th. On January 8, I was told my package was delivered. It is now January 13 and I still do not have a package. I called to inquire and they told me the order had been lost and they refunded me. That obviously did not help me because number one I did not know and number two I needed the things that were in the order. So I did a live chat, and a girl by the name of Victoria was extremely hateful and so I had to report her to her supervisor and her supervisor said she would be taking care of internally and she was very sorry for how rude she was. I asked again why didn’t you first of all let me know that my order had been lost and second send a new order once you realize the first one was lost.

Chewy used to have exceptional customer service who would actually go out of their way to solve issues way back when. Now they’ve gone seriously down hill. I’ve had numerous orders canceled because of whatever algorithms trip up their antiquated systems. When you point out the issues, the customer reps ignore you and refuse to correct the issue. Take zero responsibility for their mistakes. Awful service.

I ordered an XL Woof refillable treat chew toy, got it today and within 20 minutes my dog has already bit chunks of the rubber off. They say it lasts a long time, which isn’t true. I just wish I had purchased another brand somewhere else.

I purchased pet food through Chewy, but they repeatedly informed me that my order was delayed due to weather, even though it hadn't shipped yet. Every time I called for assistance, I was given the runaround, including an encounter with an agent who was extremely rude and dismissive. I was assured that I could order food locally and that I would receive a refund, but the refund was never processed. I specifically asked one agent if my request would be declined, and she told me not to worry.

I have been a long time customer of Chewy and I have dog food and medications on auto ship. I purchase a 50 lb bag of food every 2 1/2 - 3 weeks. The medication is very expensive and I order it every 3 months. With that said the past years have been ok. My last order was placed on auto ship for 1/3/25. The warehouse is less than 30 min from me. The food hasn’t arrived yet and it’s 1/12/25… I had to buy an another bag of food to get them through.

We have been ordering from chewy for years. They have always been a great company to purchase from, fast shipping, orders are always correct and packed well. We just wanted to take the time to talk about another experience we just had with Chewy.com. Our sweet boy Leo passed away last month. I had to let them know that we were canceling all of his prescription meds and had a couple questions for them about one of his orders. In the mail yesterday we received the sweetest gesture from Chewy over the loss of our Leo. it was such a kind thing to do from a big company like Chewy. So very thoughtful. Also the email that we had gotten back about him passing was extremely kind and thoughtful too. Such an amazing company and we will always continue to support Chewy. They do so much for the community. Thanks Chewy.

Chewy has my loyalty forever after my experience. My cat recently passed away and the customer service agent I spoke with over chat was so kind. He even sent me a condolence card, which was incredibly sweet. Thank you, Bradley.

I have no words to describe how wonderful the Chewy company is. I had an autoship for medicine for my 10 year old Husky. I received a new order last week but unfortunately he passed away before I opened the box. I went online to return the medicine and a wonderful customer service rep immediately refunded my $80 and told me to keep them and donate to the local animal shelter. I thought that was incredibly generous and kind. She expressed her condolences to me and I hung up. Tonight a flower arrangement arrived with a beautiful card expressing more condolences on the loss of my beloved pet (and addressed him by name) - an arrangement that must of cost them at least $50. I am speechless at the compassion and generosity this company has shown during a time where our hearts are broken. Thank you to my Chewy family for all you do and did for us.

I’ve been using Chewy AutoShip for the last seven years for my precious Alaskan malamute. Unfortunately, she passed away suddenly last week. I couldn’t find on the Chewy app how to cancel the auto ship order so I did a chat session and the young man that I spoke with Was so kind and asked if I had any supplies on hand that were unopened. I gave him a list of the things that I had probably close to $200 worth and they gave me a credit for all of it and just asked that I would donate it to a local shelter. I couldn’t believe how compassionate they were and then to top it off today I received a dozen roses from the young man that I did the chat with. I’m sure at some point in the future we will get another dog and we will buy everything from chewy. I highly recommend them.

We used the pharmacy for 2+ yrs. The support w/ changes, etc. was always excellent. When our baby passed the same day the meds arrived, they refunded our $ w/o return & sent flowers. We donated the meds.

Horrible customer service and overall bad experience. I will not be purchasing from them. They are overpriced and you can get a better deal at Amazon! Don’t waste your money here, Petco is even better.

Wow has Chewy customer service gone downhill! I order a lot of meds from Chewy for my two dogs. On Dec. 26th, I placed an order and by Jan. 5 I did not receive my order only to call and speak to someone who said there was no order. I checked my call log and called back to speak to a supervisor and gave him the exact time and date I am placed my order which he found but was never shipped. My dog was out of her eye drops for glaucoma because Chewy dropped the ball. So the supervisor assured me my order would be sent.

I find that customer service has gone way downhill lately. It is now reliant on AI chat bots who give the same canned answers to your questions without giving a hint at a resolution. My most recent order was an auto ship. Being an auto ship it was placed automatically. I am now six days after the auto ship "date" and the order is still processing. When asked why the order has not left the warehouse I am given three responses. One, the 🕳️ days were hard on warehouse staff. Two, they were inundated with orders (remember this is an auto ship). Three, inclement weather. The western US has seen better than normal weather. Clearly, none of these answers reflect reality. This is a routine cat food auto ship during good weather. There are no viable excuses. I expect honest answers and resolutions. I am not receiving service.

My elderly father had to make the tough decision to put down his cat. It affected him more than the death of a family member. He and my mother had a hard time with it. I had to dig the hole and we all cried and mourned yesterday. Chewy was kind enough to refund my dad’s last order and had him donate the remaining food to the Cat Clinic of Greenville. Today, less than 24 hours later, when my dad got back from donating the food, he arrived home to find a beautiful bouquet of flowers on his porch with a card from Chewy, offering their deepest sympathies. Thank you Chewy, for not only helping our family, but mourning with us.

I have used Chewy’s autoship for dog food for a few years now. It’s always been fast and convenient. I had a recent experience that goes above and beyond what I would expect. I needed to order a new food that requires a prescription from the vet. I wasn’t sure how to upload the prescription so I called in for help. The CSR asked how I was doing and I told him not very well as I had Influenza A and my dog had diarrhea. He was very kind and helpful getting the order placed and the food came on time. Then a couple days later I received a package from Chewy. It was a get well card with a Chewy mug, tea bags and honey sticks! What a thoughtful gesture! I was flabbergasted! Chewy has my business for life!

This company is so caring!!! I HIGHLY RECOMMEND them! When our precious 11 yr. Old Weim passed away they sent us beautiful flowers with a sweet note attached. This is just an example of how caring this company is!!!! I will definitely continue to do business with them and recommending them to others! Sherry ❤️

They are really the best. I have used Chewy for my rescued cats for many years and I can honestly say that they have ALWAYS been great. The customer service agents are always happy to help, have cheery dispositions and compassion for the pet owners as well as their pets. Most Chewy agents are pet owners themselves.

I am not just saying this.. Chewy has the absolute best customer service I have ever received. I have never had a complaint but I have reached out for customer service and every single time they go ABOVE AND BEYOND. I went out of my way to leave this review because they are worthy of it. Thanks Chewy. Love you boo!

Chewy.com has become my "Amazon" of shopping experience for our pet needs. Chewy provides trusted product and mostly trusted shipping times. It's our go-to site and store for all pet needs. Fun to see our dog freak out when the Chewy box arrives.

So disappointed with this company’s “Customer Service” and lack of care for their customers pets, leaving us in the negative, along with chemical soaked cat food I cannot in right mind feed my cats. Me and my family placed a few orders. One package was missing as per the FedEx photo shown. I contacted customer service asking for a refund, but was told one couldn’t be made as they already issued a replacement.

We will continue to buy our supplies through Chewy.com! This last year with our pup has been a rough experience with battling cancer and ultimately losing her. Chewy through it all was so kind and caring. After she passed away, we received flowers from Chewy and it showed how much they truly care about our pets.

So my first time ordering from Chewy has not been very pleasant. What point does it make to have somebody who is placed an order through you reach out to your customer support services to confirm your order or you guys canceled set order. I think that's just a little ridiculous and it might be quite some time before I order from Chewy again.

I had the worst 3 days with Chewy. They charged me on 3 different occasions days apart for items already paid for and delivered. I had to take time out of my work day to speak with 3 different supervisors all saying the same thing, "I can see the mistake and we will fix this." It added unnecessary stress to my day. Highly disappointed in Chewy and the way they do business. I do not recommend having your credit card on file as they charge whatever they want days apart from the first charges.

My dog recently passed and I forgot to delete an authorship. Not only did they instantly refund my money and allow me to donate the food to a shelter, they also mailed me a handwritten letter and a rock with my dog's name painted on it. Can’t say good enough things about this company!

Ordered a dog bed and was sent a different bed than ordered. Not a big deal. Wrong things get shipped. However, I was dreading the usual, "press 1, now press 4, now press 3, etc." and then hold for 10+ minutes to reach a human. Much to my amazement and delight, I reached a human within 20 seconds of the call! Ulysses, my rep, was friendly, helpful, and efficient. Our dog has a new bed on the way. Problem solved quickly and pleasantly. Thank you, Chewy!

I highly recommend Chewy not only because it’s convenient, but for their outstanding customer service. It is a rare occasion that I need to reach out for customer support, but when I do I am blown away by Chewy’s customer service, their genuine concern for my pet’s health, and the rapid response to resolve my concerns. No other retailer comes close to that kind of service.

I am sincerely grateful for the beautiful flowers you sent me after my dog's passing. Your thoughtful gesture brought comfort during a difficult time, which truly meant a lot to me. It's comforting to know that there are businesses like yours that genuinely care about their customers and their pets. Thank you for your kindness and support during this tough period.

Ordered food and treats on Chewy only to have our cat pass before delivered. I reached out about returning the items. Not only did Chewy respond with sincerity, a personal message and link to grief resources, but I received a flower delivery from a local florist recognizing the grief we are experiencing in our family. We donated the food to the shelter we adopted our sweet baby from 11 years ago. What a great culture. Means so much to me.

My father recently passed away and my stepmother (his wife) informed me that when she let Chewy know that he had passed and had to change the payment info over to her name that they sent her flowers expressing their condolences. I'm a Chewy customer as well and I thought that this definitely went above and beyond the call of duty. I don't know how many other big companies or companies in general would do that. My stepmother was pleasantly surprised by the kind gesture and it brought her some much needed cheer in a very dark time. Thank you Chewy.

I cannot say enough good things about Chewy. Their customer service is next level. I’ve had issues pop up out of their control and they have always been so quick and kind with their responses. They really seem to care about their jobs and the pets who depend on them. I’ve been ordering from them since 2019 when I got my bunny and they have been excellent. I won’t order pet supplies anywhere else. There have been times where I’ll order it in the evening and it’s on my porch the next afternoon. The only company who can be faster than Amazon. They are an excellent company and I pray they never change!

I have used Chewy.com for years. They have always gone above and beyond, but normally have great deals and gift cards. Then telephone reps are always helpful, and willing to guide you through the purchasing process with whatever discount might apply. I recently sent my dog over the rainbow bridge, and had to call Chewy.com about possibly returning some meds I had purchased for her. I was met with such compassion and understanding that it made me believe in corporations again. A couple of weeks later I received a package in the mail it was from Wendy who made a beautiful Little Rock with my dog’s name and little hearts hand painted on it in a little velvet pouch. There was also a very compassionate and heartfelt note in the box. They are truly a very good company to deal with.

BAD customer service. I placed an order for a gift card on 12/17/24. Received a confirmation email, then a second email informing me that my order wouldn't go through until I contacted Chewy. I spoke with a rep who knew nothing about it, who transferred me to another person who knew even less, who transferred me to a third person... I hung up. This idiocy was done under the guise of protecting against fraud. I appreciate the thought, but the implementation cost Chewy a customer. Chewy had no problem charging my card, minutes after the order was placed.

I’m writing this review to warn customers that if you are planning to return items that you no longer want please make sure to record your packaging! I returned items that my English Bulldogs did not find suitable for their anxieties. When I did the return it was all good until it got to the receiving department. They basically said I left some items out and now I’m out $196 dollars. I will NEVER shop on Chewy. To be told I’m dishonest is just plain wrong. Now I have to file a claim with my bank to fight this out. Supervisors won’t help you. Make sure you record everything all the way until you ship it out as PROOF that you are not a LIAR!

Chewy offered me a special discount at checkout. I accepted the discount and paid for my order. The next day I received an email from Chewy stating they could not process my order. I needed to call them. When I called and spoke with supervisor, "Dan" I was told the discount was offered by mistake. Chewy was retracting the offer and if I still wanted my items I could pay for them without the discount. That is terrible customer service. If a company makes an offer and the purchase is ratified they need to accept the mistake, correct it but not force the customer to pay for their mistake. We are talking about $39. Not going to break either party, but it is the point. Shame on Chewy. Pet Flow now receives my business.

This company is so honorable and trusted for your pets needs! I've gotten so many coupons and ordered food, treats and all the above. Shipping is quick! Products are good and the customer service is beyond any other place! Definitely recommended for online pet needs! Will definitely continue to use Chewy!

My cat passed away and chewy sent flowers to my home for him. That was above and beyond anything I expected. It was very touching and really helped me through a very rough time. Chewy really cares about your pets. I will never shop anywhere else for my pet needs.

I have been using Chewy.com for over 5 years for my dog. Recently, our furry baby passed away, which, of course, has crushed us. It has been a difficult time, especially during the holidays, and we are dealing with her absence everyday. Just before she passed, we had been working with her vet and had ordered antibiotics and other medication from Chewy pharmacy to treat her. But she passed before we could even administer some of these. Now the policy with Chewy is that we cannot return pharmacy items. But I reached out to Chewy to confirm as we had not even opened the shipments. Chewy asked me to reason for wanting to return the shipments. When I explained, they were so kind and understanding and allowed me to receive a refund and encouraged me to donate the medicines to a local shelter rather than returning. Their generosity just blew me away. It was such a warm gesture during such a difficult time.

Unbelievably Outstanding Service – A Truly Refreshing Experience! I recently opened an account with Chewy Canada to order food for my cat, and I was immediately impressed by their incredible prices, great deals, and rewarding loyalty program. However, nothing could have prepared me for the level of service I experienced.

I have one tiny dog. For whatever system error Chewy has send me four boxes of Heartworm at $50.00 each and refuses to give me credit back even though the boxes are not opened or touched. Customer service guy was beyond rude b.

Chewy has made my entire family smile in a very sad time! We recently had to put our loving dog of 15 years down. It was so heartbreaking yet we knew it was time as her system was shutting down quickly. We had a full 37.5 bag of dog food that was part of the autoship program delivered 4 weeks prior. We had not opened it and decided to call Chewy to see if it could be returned. Catherine answered and expressed sincere compassion for our loss. She refunded the full price of the food and asked that we kindly take the food to a local shelter where it could help other dogs. She quickly managed the call and wowed us in a time of sadness.

I very rarely write reviews about anything but the dealings I had with Chewy were so great I absolutely had to let people know it was like. It was 30 years ago when people really cared about their customers. I tried them for the first time this month because I could get my dogs dog food in a larger bag for a similar price to Amazon where I usually go, well the delivery on FedEx part got really messed up every day for a week, it said it was out for delivery but it never came, I finally called to complain.

Chewy has given me excellent service. My dog was receiving messages for seizures from Chewy pharmacy. She passed away Dec. 3rd. Sarah, rep, sent me flowers recognizing Bonitas passing. Chewy is a great company and family. Love you all. Thank you for everything.

Not only do they have top-notch service but they showed me the most kindness when I lost my beloved dog, Dutch. I will forever be a customer and sing their praises for how well they treat their customers! This company has heart!

Very unhappy with the customer service I experienced today. I have a monthly autoship with food and treats. They have a promo code to use this month and guess what. You need to spend an additional $100 to get the discount. They won’t work with you either. So from a monthly service to not one at all. I’d look elsewhere where.

We lost a beloved member of our family yesterday. Our leopard gecko Mushu. Anyone who knows anything about lizards or even reptiles knows all about the amount of bulbs we go through. I’d bought several bulbs back in August and with him being gone now, I’d reach out to Chewy.com to see if it was too late to return them as we no longer needed them. The representative not only ask how our family was doing but ask about our other fur babies as well. Without any questions she immediately refunded me the full amount spent and ask that we just donate our unused product. While it was just a small act it meant so much. I will 100% be using them in the future and telling all my friends and family about them. Thank you Chewy for making this awful time just a little brighter.

I have always been a Chewy fan, but this last experience makes me love them even more!! I was having difficulty with a Prescription that I mailed (The post office took 2 weeks to deliver a priority mail letter to Chewy). I contacted the Pharmacy and spoke with a friendly, knowledgeable and extremely helpful Pharmacy tech. Chewy did everything they could to expedite the shipment of my dog medicine. They actually care about their customers and their pets.

On November 29th we placed an order with Chewy for cat food using the promo code "Purina" for a $40 gift card when you order $100 worth of purina products. I qualified for the offer and my confirmation confirmed it. We received an email stating they couldn't ship the order because we used a promotion that we weren't qualified for. That was for an extra percentage off of the autoship. Now it had been quite a while since we ordered from anything from Chewy (over a year) so I don't recall if we ever did that promotion. But I quickly replied to the email and said that if we weren't qualified for it that was fine, and to take that discount off. But as long as the gift card of $40 still applied, then please ship the order. If not, then cancel it.

We’ve had 3 dogs over the years and we used Chewy auto ship to help save money on the special food and treats my dogs required. Ordering and managing auto shipments was very easy. A couple of days ago I received a shipment of a case of 12 cans of dog food that I forgot to cancel after my dog had passed with cancer. I called Chewy spoke to a wonderful representative named Jaime and they refunded us and asked us to donate the dog food to a local shelter instead of returning it. Today we received a beautiful flower arrangement with condolences on losing our beloved dog Bandit. As he was the last of our pets, we will not be needing Chewy until hopefully one day after our hearts have healed we will once again have a pet and then we will most definitely use Chewy again

I always get orders fast after ordering. But a autoship order that started in Mt. Juliet TN was packaged terrible! The box wasn't pushed together before taping it. There was a 4 inch gap, taped with clear tape. You could see everything in the box. I just knew half the stuff wasn't in it. Also, a wrong flavor of dog food was sent. But, I called Chewy, they straightened it out, I didn't have to send it back, they are sending the one I ordered. I'm giving the one I got to my nephew's dog, my dog was allergic to it. But all in all everything turned out well except the poor boxing up of the product, which was the only time that's happened.

They're the best in every regard. We love our pets and when one passed Chewy sent flowers which we'll always remember. Over the years Chewy has assisted with products, food, medications, etc. Autoship is fantastic. A+++++ for Chewy!

For over 5 years I have been using Chewy. This month they didn’t sent my order because they have a backlog of Black Friday orders. Now I’ll spend 4 hours round trip to get the products that are shipped monthly. Don’t count on Chewy. I have cancelled their service.

My fiancé and I recently lost our dog Bear. Unfortunately we bought him food and treats prior to having to put him to sleep since that was a last minute heart breaking decision. We called Chewy and asked if we could return his food since we have no use for it. They gave us a 100% refund and told us to just donate it to the nearest animal shelter. And we just received these beautiful flowers from Rayla and the Chewy team. Thank you for your support in this difficult time. You guys will never lose me as a customer. Happy Holidays.

It is not often that I will give a company five stars but Chewy.com goes beyond expectation. Their customer service is probably the best I have ever dealt with. The prices are very affordable and lots of love goes out to Ryan a manager with Chewy who has helped me out a number of times.

In case you are on the fence or didn’t know, Chewy is an amazing company!!! When Cleo died they credited me back my last order of dog food and asked me to donate it to the cause of my choice (it went to help dogs in Asheville NC). Wow!!! Then they sent us a condolence card with a hand written note to not only our home, but also to the last place I had an order shipped while on vacation. On top of that we received a bouquet of roses from Chewy with another note. Today I logged into my account to order some cat food and noticed they had a section dedicated in “my pets” where you can go to visit memorialized pets. Gone but not forgotten. Wow Chewy, just wow!!! Makes me want to yell it in the streets that Chewy is an amazing company and gets how pets are our family. They have mastered customer service ♥️♥️♥️.

I purchased a name brand medication from Chewy, the small bottle was $80. Our kitten passed away when we were only halfway through the bottle and I reached out to see if I could have a partial refund to help with cremation costs. They gave me a FULL refund without hesitation and they also sent flowers to my door. Chewy is the best company out there and I’ve seen many others say the same.

This order is what they sent online. Charges were different and when calling customer service was called a liar. Some of what we ordered came with other things we didn’t order at all. Missing a whole box of Sheba cuts at 40.00 that was charged. And no 2 boxes of cat litter deodorizer that was charged. When called Chewy was called a liar as we're monthly customers and spend a lot for cat food every month. Will not be ordering again.

I have been a customer of Chewy for nearly a decade, never had an issue or needed to return anything. My items always arrived well packed and on time. My senior dog was recently diagnosed with cancer, passed away sooner than expected. I had just placed a big order with them a couple days prior, reached out to cancel the order, which had partially shipped. Not only did they provide a refund for everything, they sent flowers and card to my door the same day. I've really struggled to keep up with expenses but with the refund I was able to cover his after care. It was such a kind, unexpected gesture. I'm forever grateful. Thank you from the bottom of my heart. God bless!

Our cat passed away last week and to our amazement, we received a package from Chewy which contained a sweet personalized sympathy card and a precious stone with her name on it. It was such a touching, thoughtful gesture, especially from such a large corporate company! It is so rare to experience this level of customer care!

We used Chewy for our dogs' food and medicines. Their prices, delivery and customer service were always great. We had 2 rescue GSDs. Our Koda (11) suddenly became ill and passed in March 2024. Our other girl Zoya (also 11) had hip & knee issues due to bad breeding. We had her put down last week. I called Chewy to close our account. Maryrose was so helpful, kind & compassionate over the phone. Then on Monday I received flowers & a sympathy card from Chewy & Maryrose. I was amazed. I sent a quick thank you email to Chewy & they responded with an incredibly kind email. We will forever recommend Chewy to everyone, not just for their kindness but also their fantastic service.

A few days ago, I discovered that my senior cat, Smudge, liked the Sheba beef flavor pate. There was a 25% discount so I ordered 2 boxes, which are due to be delivered tomorrow. Unfortunately, Smudge suffered kidney failure over the weekend and I had to make the difficult decision to euthanize him, which was done today. I called Chewy to see if I could pay for shipping to return the product and was told, in no uncertain terms, would I have to do that. They immediately refunded my payment and asked that I donate the food. I cannot applaud Chewy enough for their policies regarding pet deaths and their concern and caring. Thank you! Mary S.

I placed an order 11/19/2024 and received an email that it had shipped within 4 hours of my order. Talk about impressive!! It was due via FedEx on the 21st but the date got bumped back by their carrier to the following day. I called Chewy when FedEx stopped updating their tracking as of 10:00 pm Friday night and still had not updated it on Sunday afternoon. Richard with Chewy agreed there was a issue with the carrier. At 2:10 pm yesterday he issued me a replacement order. Much to my surprise it arrived today at 1:38 pm. Thank you Richard and Chewy. I truly appreciate it.

They are scam artists. They send a $20 off coupon, but can't use it on anything because it says there are deals on pretty much everything already. The deals are actually regular prices raised and then they take off a few dollars which comes out to the regular price again. You cannot use the coupon along with a deal. Scum!!!!

Updated on 11/27/2024: As the day went on I realized I had not received any confirmations via email or any other communication. I called the vet to see if they received a request for the prescription and they had not. I called Chewy back yet again and found out the order still had not been processed. This was late in the day and literally had 30 minutes to get this resolved or we would have to wait yet another day for the medication. This rep was very helpful and she had the pharmacy call and verify the prescription verbally with my vet. During the call she let me know that chewy was very generously going to overnight the medication to me. However, because of the time difference it would not go out until the next day.

Chewy.com made me cry but in the most perfect way ever. I ordered Dasuquin joint health 84 chews for large dogs for my pup. Somehow my purchase was delivered to the wrong address and I was positive that I wouldn't be able to retrieve the product. I emailed Chewy and they were on it with a replacement order that day. Gosh. They apologized to me and they made it right. They told me to extend their sincerest apologies to Ava, for the delay in her package. Wow. No other company has ever apologized to my pup before. This is exactly why I shop with Chewy. They know that she is not just a "dog" but is a family member.

I ordered two items and one came the very next day, and the other came the next day! That blew me away. Plus the items cost way less than other companies!! I’ll be shopping here for all my pet needs from now on!!

This is possibly the best company ever!! Especially their customer service. I cannot say enough good things about Chewy. They sent flowers when our cat passed and gave us a refund for our extra food and litter so we could donate it to the animal shelter. Just totally awesome.

You cannot have a second account with Chewy, they will send you an email for you to call to confirm details or you can't have another autoship discount. What a waste of time! Ridiculous company. This company thinks there's no other companies around. Your loss. I am already shopping at Petco. Also, Chewy asks to return food even if there's some sort of issue with it. How come?

On Nov 16, 2024 I contacted Chewy.com to cancel an automatic renewal for revolution for our GSD Molly as she passed away Nov 15, 2024. The agent was so kind and compassionate of our loss, and cancel any future order. Today Nov 20, 2024 we received from Chewy.com beautiful flowers for Molly. I put them on her grave and I know Molly appreciate it as much as we do. I will keep doing business with Chewy, because they really do care. Thank you all at Chewy and especially to the lady agent I spoke with. Sorry I forgot her name.

Our dog passed away a few weeks ago and I called Chewy to inform them we will no longer need food. We have been using Chewy for years and have always had great service. They sent us flowers for our loss, and I just wanted to say thank you so much Chewy. Very thoughtful and will always remember this. Thank you!

Today was the last straw. Chewy would periodically claim that they were unable to contact our vet for an authorization, yet when we contacted our vet, they would have no requests from Chewy, and this is for food that we regularly order every few weeks. Today I received an email from Chewy threatening to cancel our order if we did not upload an authorization within 48 hours. I replied by reminding Chewy about the previous attempts that our vet never received, and added that if they cancelled our order, it would be our last. I received an email almost immediately stating that Valerie E. cancelled the order had been cancelled per my request.

I called Chewy last night after receiving an auto-ship package of cat food that I thought I had canceled. I explained that my cat had recently passed away. Not only did she immediately refund me for the food, allow me to donate it rather than sending back but when I came home today there were flowers that had been delivered on my doorstep. Confused, I read the card and it was from none other than Chewy with a beautiful note about the loss of my beloved animal. I was completely blown away at the kindness and thoughtfulness of an online company like this. I still have a dog and will always be a loyal customer.

I cannot recommend Chewy enough. I bought their products for three years. When my special needs beagle recently passed, I chatted online about returning my unopened products of dog food, diapers, and potty pads. The report credited my card the purchase amount, which was over $100, and suggested I donate the items instead of returning them to Chewy. Today I received a heartfelt memento.

I ordered medication from Chewy and my VCa was supposed to OK via fax. Later that day, I found out that my vet changed their policy so I called chewy and told them this. I also told them that I needed to request expedited shipping because now that I have to mail it in my dog was going to run out of her meds before normal shipping would get it to me. The customer Service representative acted like helping me was very burdensome and told me he can request it, but he can’t make any promises. Four days later my order gets canceled because they faxed the vet even though I mailed the prescription in five days ago. My dog is out of her meds, necessary daily living, do not trust with any animal that you love. This is such a horrid experience.

I do business with MANY online companies. Chewy…is by far the most incredible company I know of! Their customer service is beyond compare! Always helpful with product orders and on a rare occasion a return. They even sent me a get well card this week! My voice was so bad last week when I called that the girl that helped me felt sad for me. Anyway, this company is awesome and has great prices! Highly recommend!

We now shop elsewhere and I'd advise the same for others.

These guys are amazing. I had a problem and a delivery issue so I called Customer Service and talked to Justin. He went above and beyond. Not only Did he fix my issue but he also made me feel like a VIP.!!! Thanks so much!!!!

Chewy provided prescription dog food to treat kidney disease, regular dog food & treats. Service was excellent. When my dog died, Brittany was compassionate and helpful. Chewy sent a beautiful sympathy bouquet and refunded the cost of the leftover prescription.

If anyone wonders if Chewy provides a good service, the answer is a resounding YES! We used them for meds as well as the usual pet food etc. When we lost Sweet Pea, Doodle and now Ricky, they refunded any of the cost of food and meds we were no longer needed. We just received this memorial rock and a card from them which I think is above and beyond kind.

I am above and beyond appalled at Chewy! So many good reviews but their product has sent my cat to the vet multiple times, she's getting sores all over her neck and scabs!! I'm honestly heart broken. I've had to take up a second job with Uber that pays literally nothing unless people tip and that's few and far between. All Chewy has done is offer me a free skin product!!!