Chewy.com Reviews

Chewy.com have my pet's food at a lower price than any other place. And the delivery is very quick! I started ordering my pet's food thru this company. It's easy and the prices are great! I once received a bag of dry kitty food, and the bag happened to be open and spilled into the box. I emailed them to mention what had happened, not expecting them to send me another bag. But they DID! Great company!!!

I've been a Chewy.com customer for several years, and am incredibly impressed with them. This is what an online merchant should be. They have very competitive prices, and their customer service (all English-speaking!) is second to none. They're available 24/7, there's never a wait time and they're all anxious to please, friendly, helpful, courteous and (most importantly) competent. Over the years there have been the occasional problem with breakage, or I've made a mistake when ordering something. The company is always willing - even delighted - to help rectify things. The company could easily serve as a role model for any online merchant. I use them not only for my own pet supplies, but keep my friends stocked up. The company gets a 5-star rating from me, and hopefully they'll continue to do well in the age of Amazon.com.

Every order we have had there has been an issue with the billing. They attempted to bill a card they had on file that I had removed from the account each time. By the time I realize that they are not shipping our order we then have to buy food to supplement until it arrives. Then it says it is shipping and customer service says they don't ship on that day and that it is only being prepared to ship. Customer service was rude and blamed me for their mistake for their issue with the wrong billing and that their system says it is shipping. Called two separate representatives and neither took the time to resolve the issue. Canceled account and we will be using Amazon or another service.

Delivery is quick and packed well. However, today when my husband went to lift the bag out of the box, the bag of kibble literally ripped in half and all the kibble ended up on the garage floor. I contacted Chewy and they are replacing the bag free of charge. Amazing!!! I cannot say enough good things about this company. I have 2 large German Shepherds and buying their food has always been something I dreaded. No more running around town looking for their brand of pet food. No more lifting 30lb. bags from pet store to car to home! My deliveries come right on time and the prices are good. I easily make the minimum for free delivery feeding 2 dogs and a cat. I LOVE CHEWY and highly recommend them to all you fur moms & dads. One less thing to stress about!

I decided to give Chewy.com a try after receiving a $15 off coupon in the mail. I read several reviews on this site and everybody had good stuff to say so far. I placed my order on the internet to have a lot of cat and dog supplies sent to my house. I chose to take advantage of the discount to set up auto ship every month but I wanted it to ship on a specific date and that was not an option on the website so I called the number on the website. A very nice representative was on the line and was able to change the auto ship to a specific date and was very friendly and told me a little bit about the company and even told me about her animals and we talked a little bit about our pets. She also informed me when my items will arrive. Because of the holiday weekend it'll take an extra day. Great experience so far and very convenient to know that the items will arrive at my house and I don't have to go to the store. Give them a try.

Chewy.com is far above any other I've used, now I won't use any other for pet needs. I find everything I could possibly want at Chewy.com & for a much better price. If the staff doesn't know about something, they will at least tell you they don't know & try to find an answer. Most companies won't admit they don't know & will give you an incorrect response.

When I first joined Chewy I was highly impressed with the great prices, fast shipping and personalized care. Chewy sent us a Christmas card and handwritten (yes, handwritten and signed notes) with our dog's name on special occasions. Later on, I had an issue with my order being delivered when I moved and the carrier had lost the package and would not do anything to resolve the issue. Chewy was fantastic and replaced the order immediately. This not only saved me a headache of back and forth emails/phone calls but ensured that my pet was taken care of! Thank you so much Chewy! I would definitely recommend to other pet owners.

My fiancé and I have been using Chewy.com to order dog food for about a year now. We would order the food, 2 days later it would be at our doorstep, no problems. Recently, for the first time, we had a shipment problem; not only did we receive our food 3 days late, it was a completely different product than we had ordered. I called Chewy the next day and spoke to Collette. She had great customer service skills, she listened to my complaint and in addition the complaint that due to the delay in puppy food, our puppy had to eat the other adult dogs food, making us have to replace the adult dogs food sooner now. Colette not only replaced the missing puppy food but sent an additional bag of adult dog food for the inconvenience! We were amazed! Great customer service Chewy! Thank you.

Chewy has great prices and convenience. They have a great selection and I'm able to get everything I need from them. You can set up auto repeat purchases. Recently I had to put my dog to sleep. I contacted Chewy about returning an order that I had not used. They sent me a sympathy message for my loss. That was very personal and I appreciated it very much. I will be getting another dog and will continue to use Chewy!

I've never been one to write reviews but in this case I must!! Chewy.com is the only place to order pet supplies from!! They have awesome products at great prices and I received my order the day after it was placed without an outrages delivery fee!! Thank you Chewy!! You rock!

I stupidly ordered the wrong size bag of cat food. I was surprised when a such a huge bag arrived. I contacted Chewy.com, and they refunded the larger size, said to give it to a local shelter or vet office, and gave me free shipping on the proper size cat food bag. What a fantastic company! I will definitely keep using them for all my pet needs, especially since they also carry the water filters for the cat's water dish.

First, my crate shipped very quickly. When it arrived, I realized what I had ordered was WAY too big. I called the customer service number, and the rep was VERY nice and easy to talk to. I let her know that I would need to order a new crate and she said my refund would be processed within the week. Here's the best part - When I asked how I could return the "too big" one to them, she said it isn't necessary and just to donate it to a shelter or a rescue or someone else who needs one. How awesome is that?!?

I'm very happy with Chewy.com when I order from them. They offer a very nice selection and good prices. I love that I get my order quickly. I have only contacted their customer service once and it was about the company that they used for their delivery service. They took care of the issue and gave me a discount which was wonderful considering it wasn't directly their fault. I recommend Chewy.com to my co-workers.

I was first drawn to Chewy because the litter I buy is cheaper than PetSmart. I have come to love this company. I put some items on auto renew and realized it was too much trying to hit the minimum and have it delivered monthly. I was happy that they sent me an email saying my order was about to ship rather than telling me after they already shipped it so I was able to cancel it when I realized I had enough food and litter. The main reason I am writing this review is because I was amazed with how caring they are. My cat was diagnosed with diabetes so I called to return the food I just bought. She was very friendly and ask me about my cat, what his name was as such. What pet parent doesn't love talking about their animal haha. They told me they would refund me and to donate the food to a shelter. I looked it up to see if this is normal behavior for them and it is plus more. I feel they truly care about their customers.

I have nothing but GOOD experiences with this company! I often send pet supplies to my favorite cat shelter thru direct shipment and Chewy.com has never failed to deliver. Well-operated company! Chewy's customer service is many "cuts-above" - the array of products they always offer, is outstanding! Even the cat shelter I send pet supplies to, thru Chewy, gave them a "shout-out" more than once!

Our cat needs special food due to him being blocked twice in two years. We have had no incidences since switching full time to a specific type of wet food. We always ordered from Pet Food Direct and never had issues for three years. We went to the website to reorder the food but it automatically brought Chewy.com up. I found out later they "partnered" with Chewy, which means they were bought out. We ordered on there, same price and everything, and then we went on our way.

I am physically handicapped. Chewy is a blessing because all the products come to me at exactly the same price as pet stores. I can have a family member bring the cat products in for me. I do not have to depend on a family member to take me to the store. The automatic shipping is a great plus since I forget to order things.

On multiple occasions I have received 5 star customer service. This site gives Amazon a run for their money. What really made me want to write a review for them is that if something is broken or arrives missing pieces (which happens!) they will replace it no questions asked. Absolutely no hassle with their customer service. Never change, Chewy. You rock!

I have been using Chewy for a few years now. I am a dog owner who thinks my dogs are family. They are a very good reliable company that delivers the food and also I can buy toys and other items if needed. I have 3 rotties and if I have any complaints about food or toys they take care of any issue without question. I highly recommend them. But to top it all off I received flowers today from Chewy to Thank me for my Business. I prefer to give my guys table food because I want them to have good quality food but I mix it with commercial dog food and Chewy is fantastic! A great Company that cares about their clients! Love them!!

Last weekend my 18 month old French Bulldog choked on a edible bone that I had ordered from Chewy.com. I put a review about the item on Chewy.com and I got a call from a customer representative at Chewy. She was very concerned for Charlie. I wanted to make sure he was okay. They refunded me my money for all of the edible treats that I had purchased from them on my last order. Gave me some recommendations on some other items that they would send to me if I wanted to try them. And then a couple days later I got some beautiful flowers from them hoping that Charlie was doing well and that hopefully the flowers would ease my anxiety. That was one of the nicest things that anybody is done for me in a while.

I never write reviews but feel compelled to do so after my experiences with Chewy.com. I have been on the phone with several employees, several times regarding dog food for my sweet Ellie Bean. Every time I have had an interaction with an employee they have been helpful, courteous and gracious for my business. I appreciate you all so much... You have won over this customer for life!!! Thanks Amanda ** for your help this morning!!!

I had some issues with FedEx delivering my package to the front door. It was left downstairs in the rain. I am a senior and can't carry a 56 pound box upstairs. I notified Chewy and they promptly rectified the situation. They replaced the items at no cost and were extremely helpful. Awesome company. Will keep ordering again.

I have spent thousands and thousands of dollars with Chewy.com for the past few years. I buy half dozen cases of wet cat and dog food virtually every other month and I have had it with their crushed and severely dented cans. When I called CS they told me their warehouse packs the cases and I told them that their warehouse staff should be fired for selling customers cases that have unusable food cans. They offered to give me some freebies and I declined. Don't trust them anymore. They are selling inferior product and clearly NO quality control at their warehouses. Buyer beware.

Also, I hardly ever write reviews, but I felt like this time, I had to. :)

I will no longer be ordering from CHEWY.com. I have two different dog foods I need. Strike 1: The first dog food is no longer offered because the new owners of CHEWY which is PetSmart is not an authorized dealer. Strike 2: The second dog food has been “temporarily” out of stock for over two months – all three size bags. Strike 3: The last time I ordered it took 7 days to deliver and the order quantity was well over the advertised $49. They are no longer competitive on their pricing, it’s less hassle and more convenient to pick it up at a local pet store. I have to go there anyway to pick up the one they no longer carrier so I might as well get the rest of my items from the same store while I’m there.

I like to thank Chewy.com for their excellent customer service in regards to my cat Teddy Bear passing away. Chewy.com sent my cat Teddy Bear and me, Laura ** a sympathy card and flowers the day after Teddy Bear died. This means more than words to me.

I have been receiving first time coupons from Chewy.com for a considerable time but haven't needed to use it until recently. I contacted customer service and told them this and they immediately credited my shopping cart with my discount. The prices on the Conure food I was ordering was already a good bargain but the discount made is a fantastic deal with super great customer service from Janny *.

I recently, July 26, 2017, ordered a product from Chewy.com. As has been the case the package was not delivered to my door but to the leasing office. I have had several discussions about these deliveries with customer service and was assured that this time it would arrive at my door. In the past my orders have been large and heavy due to the free shipping requirement. I am 69 years old and carrying a 50+ pound package up the stairs is a problem for me. On July 28, 2017 the package was again delivered to the leasing office and not to my door. My apartment is accessible directly from the parking lot and it is safe to leave packages at the door.

My first experience with Chewy.com was ordering cat food. Later I cancelled autoship by phone and was told it was cancelled. A month later I got an email saying my autoship was ready to be shipped, I called AGAIN and was assured shipment would be stopped and autoship would be cancelled. Next I got email saying package had been shipped. Now I'm getting angry. Called for 3rd time on this issue. They apologized and I was told to not accept shipment from FedEx, which I did. In checking my bank, I saw they had credited the cost of cat food but did not credit the $4.95 shipping charge. Called FOURTH time and agent told me $4.95 would be credited to my account. Way too much time spent on such a simple request. I will not be ordering anything from them ever again.

I had an awesome experience with Chewy.com's customer service through chat. Kevin ** was extremely tentative, quick to respond, caring, and went above and beyond to fix my CS issue. He asked me questions about my pup and I told him her birthday was the day we spoke, he wished her a happy birthday for me and we had a very positive conversation. Furthermore Kevin took our transaction a step further and hand wrote a birthday card to my pup which was extremely thoughtful and caring of him. I feel like a valued customer and I will continue to use Chewy.com and recommend it to my friends not only because it's a great company but because it has great employees like Kevin. Thank you so much Kevin ** for the great experience.

Within the past few months I have had several great experiences with this one-in-a-million company. My first experience was when I responded to their questionnaire and told them that the product "Angel Eyes" did not work well for my dog. They quickly got in touch with me and issued a full refund. Then when I received pads instead of diapers and just asked that I not be charged shipping, they sent the diapers with no charge. And finally, I had ordered a prescription dog food via autoship. Unfortunately I soon had to put my little Angel to sleep and contacted Chewy.com to stop autoship. No problems there. A few days later I received a FedEx package which had a dozen beautiful red roses, a vase, and a beautiful sympathy letter. Yes, Chewy.com is my "go-to" for dog products for life. They are a great company and I would recommend them to anyone who loves their dog(s).

Let me first mention, I never do reviews for places unless I am very pleased! I have never had a bad purchase or slow shipment from Chewy. I am so happy I found their website. They always seem to have the cheapest prices along with the shipping. The dog food I recently started buying for my dog with allergies was found cheapest on Chewy (with the biggest bag) and you can always sign up for auto shipment. My dog needed a cone to not be able to lick his foot because he had an Acral Lick Granuloma. I found a soft, comfortable, and affordable price of a pillow-like cone for him and it has helped! I also just ordered a dog gate off of Chewy (with some toys for free shipping) and it was cheaper than the price at Walmart! I love ordering off of here instead of Petsmart. It makes me happy to finally find affordable necessities and toys for my dog being a dog mom. I hope others become aware of this great site for their animals. I know I did for my pup!

OK. The first time I ordered from Chewy, the product arrived in two days, Saturday. The 2nd time, it came in four days. This time, and the last time, I placed my order on Friday 7/21/2017 around noon. I was told it would ship on Saturday with a delivery day of the following WEDNESDAY! I called Chewy and was told FedEx Home, did not deliver on Sunday or Monday but I should have gotten the order Tuesday. And I informed them that FedEx didn't go by their 1-2 day delivery as advertised but did it their own way, taking as long as they wanted. I cancelled the order and went to my local store and bought what I needed for my cat, dog and ten birds. I would not insult my critters by saying Chewy is for the birds because it is false advertising and they should have to change their advertising or make sure the orders go out on time and get the customer in 1-2 days, as advertised.

Ordered 2 cases of cat food. Package took 10 days to arrive, cans had exploded and there was rotten food and juice spilled all over. Plus, it wasn't even the kind I had ordered! Second package, the "replacement shipment" took 7 days. Cans were extremely dented and again it wasn't even the kind I had ordered! Gross incompetence all around. FedEx told me they have had multiple problems with Chewy shipments as they do not properly pack their items.

I was on the Chewy.com emailing list and received a flyer for 30% off of American made pet food on July 4th only. I was trying to order a brand that I have bought on numerous occasions that is made in America. When I put it into my cart and proceeded to purchase no discount was given. None. I called customer service and was told that the discount was already applied on that brand. I told them they were mistaken. That is the same price I have paid each time I have purchased it. And that price is also the same price that my local storefront vendor sells it for, actually two of them here in Gainesville Florida. I left them a message via link on the site asking them to unsubscribe me from their mailing list. I also told them I would opt to do business with a local business that would stand behind sale prices that they post in the future.

Chewy.com is always on time with their product, prices are better than pet stores. But mostly they have a great customer service. Recently my dog passed away and I had an unopened bag of dog food I wanted to return. I call and asked about their return policy and (of course) explained my situation. I spoke to a gentleman named Kurt, he was caring, asked about my dog, told me a little about his childhood dog and at one point we got disconnected and he called me back within a timely manner. By the time we got off the phone not only did he refund my money but also let me keep the dog food and suggested I donate it to a local pet charity (I did). Two days later I received flowers, from Chewy, for my loss. This was not only unexpected but the extra thoughtfulness and effort was greatly appreciated!

Customer service via their chat was super quick. No dumb questions or wasted time. Plus, I was multitasking and forgot to respond for 5 or more minutes at least twice... they didn't disconnect the convo and didn't ask me if I was still there. They waited patiently until I remembered to get back over there and respond. I got in touch to return some unopened cans of dog food because my puppy is allergic. They refunded me for the number of cans I wanted to send back and when I asked where to send the cans, they said, "we won't ask you to ship it back to us, we would just ask that you donate it to a shelter in your area." Who says that?! I don't write reviews... but this really impressed me. I chatted with Sarah ** - shout out to Sarah - thank you!

Chewy is amazing. I put an order in and the next day it’s at my door. Free shipping. The most recent awesomeness I experienced was Andre from customer service helped me. I called in to cancel one item from my order and he said since it’s already out for shipment I should donate that item to my local animal shelter and they still refunded my money for that item. Chewy is amazing and I'm a lifelong customer!!!

They have an ad that states free shipping. Always not true. Only over $49. Called this morning and they did refund but how much have they made from folks that won't call. They acknowledge the ad is misleading but if you don’t call they're not offering to refund. Not good practice. With the shipping their dog food costs more than buying at Walmart. Although they responded appropriately I will no longer be using them.

At first I couldn't find my order number of the item I wanted to return so the young man that I spoke with politely and quickly found my account by my phone number. I told him the product wasn't what I expected and no questions. Asked for a refund and without a hassle I got a refund.

CHEWY.COM was once a competitive company... WAS. I have 12 rescues and order food three times a month. Their prices have skyrocketed. Greenies up almost 5 dollar a box. Their excuse... "we want to be in line with the stores"... wrong answer. They BRAG about convenience and cheap prices. Don't be fooled, they are no longer the best company with good prices. Going elsewhere now.

I have had a couple of issues with Chewy's Autoship. When I called they were very pleasant and resolved the issues immediately. The last time I had forgotten to cancel my autoship due to having a triple bypass of my heart. When I had called the person on the other end (I'm sorry I can't remember her name) told me that she was very sorry that that had happened. She refunded all of the money from the order and said that when the order arrived I could either keep it or donate it (I donated it to my local shelter).

Extremely happy with the service that I have received from chewy.com. I ordered shock collars. I was missing the control for one of them and the prongs weren't long enough for my smaller dog and I cannot buy a bigger one because how much he weighs. After letting Chewy know that the one shock collar would not fit my dog they asked me to please donate it to my local animal shelter which I gladly did and that they would reimburse me the full amount for both of the collars and they sure enough did.

Chewy is my go-to for my dog's food, treats, toys, etc! They have amazing customer service, fast shipping, and competitive prices. They usually have the best prices from the research I've done. I'm also excited about the new food they put out, grain-free American Journey dog food. Great ingredients and great price.

Best pet supply company out there! I have ordered multiple orders from Chewy.com and they have all shipped within 2 days of ordering with fast shipping speeds! Their customer service is awesome as well, you can get connected with someone really fast and they can help you with your problem fast. I contacted customer service once because I bought the wrong food for my ferret and they refunded me the money and told me to donate the food to a shelter instead of sending it back which was AWESOME! 100% recommend this brand, they really care about their customers.

I had ordered a bag of dog food and it was shipped out as promised. FedEx on the other hand showed that they had delivered it to the correct address on the date it was supposed to be delivered. The problem was that my wife and I were home all day and FedEx never showed up. The tracking information showed that it was left at the front door (no signature required). Upon looking around and at the in-laws house the package was nowhere to be found.

I've ordered a few times with Chewy, two of the times plus today. DELIVERY BLOWS.. It comes from FedEx. And I will now stop ordering from Chewy because if they can't deliver it to my house then I will order from Amazon because I get everything delivered from them. Chewy needs to stop using this FedEx place. They are not delivering. And so to me, they are keeping it themselves. Yes Chewy sent it again but I cannot be the only one not getting my dog food. FedEx is a BAD JOKE...

We're all human and mistakes happen. Not everyone clears those mistakes equally. Chewy.com addressed and got the ball rolling for a solution in 7 minutes via email. Seriously, by the time I could put everything away and tell my wife what was missing, the email was there waiting for me. I recently made an order for a couple bags of hard cat food and a few boxes of wet cat food, received it a couple days later, but one of the bags and some of the pouches were missing from the shipment.

I hardly ever write reviews but I have been so impressed by Chewy I feel that I need to. They have everything I need for my dogs at a price that is far better than any pet store. The best part is that it ships in 1-2 days. Their customer service is amazing and always helpful. I couldn't be happier I discovered Chewy!!

I've been a customer of Chewy.com for a few years. My German Shepherd, Ace recently passed away. I had just received a full bag of dog food & treats that I didn't even get a chance to open. I called to return the unopened items & they asked me to donate the food/treats to my local animal shelter. They credited my Visa account for the full amount! It's been over a week since my baby dog passed & today I received flowers from Chewy.com with a beautiful message! I can't believe how kind they are to their customers - you don't find companies like this anymore.

I was recently in a serious car accident and I am unable to drive so I decided to give Chewy.com a try so I didn't have to depend on people picking up food for my dogs. I placed my order one day and it was delivered the next. I am so pleased with the fast delivery and now I will always use Chewy.com for my dog's needs. Thank you so much.

I purchased a case of 24 cans of cat food and after receiving it my cat decided it was not a food that she liked. I left a 5 star review for the food itself but recommended finding somewhere that sold individual cans of the food. I hadn't looked into returning the food because their return policy stated the items be intact and I had already used a can. A couple days after leaving that review I received an email saying I would be refunded and they didn't even ask for me to return the product! Amazing company!

I pulled up my account to get a shipping confirmation after placing an auto ship order for 2 large bags of dog food. I called customer service after discovering I had no pending orders in my account. Customer service advised they me called two days after me placing my order "to confirm my shipping address". I did NOT receive a phone call from anyone and did not receive any message advising of the cancellation. Customer service did not seem the least bit concerned and I told them since I didn't have any pending orders to just leave it as is and I'll continue to buy from grocery store. She never offered to reinstate my auto ship order and said goodbye.

From the start when I contacted Chewy.com customer service the representative was sweet as can be. Not only was he so helpful in returning my products but he helped me by getting the right sizes and free shipping. Chewy.com rocks! Thank you! I will definitely be using Chewy products for the future.

We order from Chewy.com on a fairly regular basis. The last order was for $154 worth of product. FedEx said it was delivered. It was not. I called Chewy and spoke with Bianca and she fixed the situation in under 5 minutes. They are looking into what happened with FedEx and are shipping out another order today. I was upset thinking that I just lost $154 but they made it so simple. I highly recommend this wonderful company!!!

I just wanted to take a minute to say what a fantastic company Chewy.com is. I recently adopted two yorkie puppies and ordered two different kinds of harnesses for them on the chewy.com website. One pup is very tiny (the runt) while the other is normal size. One of the harnesses I tried was easier to put on the pups so I wanted to return the other one and order a second of the harness I preferred. Not only did Chewy.com's customer service make it easy for me to order the additional harness, they waived the shipping fee and told me to donate the other harness to a local shelter instead of returning it. I will 100% recommend this company to all of my friends with pets and will order all my pet products from this site! GREAT customer service.

I normally don't write reviews, but after dealing with a hellish day of in-store returns, my last return of the day completely WOW'd me. I called the customer service # to return a harness I got for my cat. I was ecstatic to not only find that I got through to a REAL PERSON right away, but that they were a genuinely kind, efficient person! I explained the reason for my call, they asked for my phone #, immediately pulled up my account, and said my refund would be issued in 3-5 days. To top it off, they told me not to worry about returning the item and that I could simply take it to my nearest animal shelter/pet drive. It sounds corny, but my animal-loving heart was filled with joy and my mind with relief knowing I didn't have to go through the returning process. I also noticed they weren't pushy about encouraging me to buy another product. It was a simple, to the point phone call. The way customer service should always be.

We by mistake ordered a wrong cage. Not only did the reps quickly correct it and ship out the right one, even told to donate the wrong one to shelter in the name of our pet if it comes! Amazingly funny thematic talking style. Bravo!

My experience with Chewy.com has been excellent! I would give them ten stars if I could. Great customer service and fabulous products and high quality dog food and the best bully treats for my Mastiff. The prices are great and I get my order within 3 business days. I normally don't write reviews but make your life easier and try Chewy. You won't regret it. I have been a loyal customer for 6 months and I tell everyone what a great company this is. Keep it up Chewy. We love you!!

My experience with Chewy.com has been the best I have ever experienced with either a big box, small chain, privately owned or online store. They had my products in stock and shipping was as indicated on their website. My 12 year old Cocker developed kidney problems and had to go on KD food. He would not eat the KD so I ordered some wet food I knew he would eat. He passed away before the food was gone. Chewy reimbursed me for all of the unused food when I let them know Maverick had passed. I had emails from a few different members of the Chewy family and all of them expressed their condolences in their own way. They are the most caring and compassionate group I have ever dealt with.

I started ordering from Chewy about 7 months ago when the intake of dog food I needed to buy increased by 4 paws! The auto shipping has always been easy to use. And changing dates for when I need my supply of pet products, has always been simple. Today, I received my order, with any extra bottle of shampoo. I called customer service, and was told my card was refunded. And I could take that extra bottle and DONATE it to a local shelter. This was the most outstanding news; it made me feel so glad that I chosen to trust this company with my dogs and other dogs out there!!! Also the selection is never ending!

I saved money from my first order to present. The products come immediately. I told my friend who has a cat on a limited ingredient diet. She says that she is very pleased and has saved a considerable amount of money, plus she loves the convenience. My next door neighbor also took my recommendation and said that he saved 10 dollars on one bag of his dog's favorite food. We need more businesses that are like Chewy.com.

The customer service couldn't be any better. You can change your auto order anytime, including the date that it ships. I have saved so much money ordering through Chewy AND everything shows up right on my doorstep ridiculously fast. I can't say the prices on everything are the absolute cheapest, but a good consumer will find fabulous deals here, including items half off of rare items that I can only find at the vet's office. I trust their products and advise the customer service people I've me. I am so pleased, I HAVE recommended this site and app to anyone and everyone that is a pet owner. PLEASE support this business! I'm proud to say that I do.

Cannot say enough good things about Chewy.com. The prices are competitive, shipping is fast, and my dog loves the products. There was one occasion where the dog didn't like the food. I called the company and they had refunded me in full. I didn't even have to send the food back! Another incident happened where the package said it was delivered but it was either delivered to the wrong house or stolen. I called the company and they sent out a bag of the same food with one-day shipping for free! I will continue to be a loyal customer to Chewy.com.

I have literally never written a review for a company but felt like Chewy needed to be recognized for excellent customer service. I have to buy special frozen food for my dog's allergies and the store near my home that sells it recently closed. It's become increasingly harder to find places in a convenient place to buy the food so I decided to try ordering online. The first shipment with Chewy was fine and as expected. I was excited about the free shipping and it got here really quickly - Which was great because I was almost out of food. The food arrived well packaged in dry ice to preserve the frozen food.

I first ordered from Chewy to get a vitamin powder called Nupro for our dog. We were happy with it, the results of it and our dog liked it. We were buying Blue Buffalo from PetSmart but then they stopped carrying the kind she liked. Bought another flavor but she spits the tiny little pieces and doesn't seem to like it. Unhappy with PetSmart's selection and prices, I decided to search Chewy for new food and bought Acana. She seems to really like it and is now eating better. Chewy's shipping is literally lightning fast and the prices are very reasonable.

I got my first dog February 2016. He's a little over a year old. He's super picky and the pet shops in my area don't have the food and treats that he likes. So glad I found Chewy! Even if I want to do a last minute order, the shipment usually arrives the next day with no extra cost... I won't order anywhere else because I feel like this is five star service, also great product selection and toys for small breed dogs. Thumbs up!!!

I've been a customer for a long while now. Before them I got all my pet products from a small family owned store. I was given their name by the owner when he decided to close after over 30-40 yrs & becoming ill. I knew I was being left in great hands. Chewy.com cares a lot about their customers. They go above & beyond to satisfy you. I just had a situation where FedEx decided to wrote up they tried to deliver & I was not home which was a complete lie. I told Chewy.com via email & they replied quickly. They contacted FedEx on my behalf (though I already did). Doing that I know helped how the story ended.

Placed an order for $393.00 for cat food. One of the items were not in the warehouse so my credit card was charged again for the amount of the missing product to have it shipped from Texas. I was told they put a hold on my card (without my knowledge) basically paying for that item twice until they removed the hold. Why am I getting double charged for something I already paid for. Two. Who told you to take extra money off my credit card without my authorization after I spent almost 400 ordering from your company! You just lost a good paying customer for that Chewy.com. Not happy at all!

I have placed numerous orders with Chewy.com. If I order anything other than animal food, ie crates, beds etc., the shipping time is over a week. I have asked Chewy about this and was given a lame excuse. So basically they claim 1-2 turn around when in return it's more like 7-10. I have ordered two dog crates in the last month each taking 7+ days to arrive.

Ok, so I never write reviews about anything really, but I signed up for this just to review Chewy.com. These guys are the best. I have a cat who turned to be allergic to the food I was buying. Chewy refunded me for the food I did not use and asked I donate it. What? I have never had such a hassle free experience. They are quick to respond whether it is email or just calling in. Then I went to place and order and start an auto ship and it did not take off the discount. Called in and phone was answered by a real person? Harrison to be exact. He was super friendly, helped me get my discount processed my order for me. Again, they are awesome. Lastly the pricing is great, shipping is great and saves us money. Thanks to Chewy.com, you guys are the best.

Best customer service. The customer service at Chewy is beyond anything I have ever experienced. Twice my package was stolen from my front door and both times Chewy promptly sent a replacement order. The customer service reps were so friendly and helpful.

I'm not really sure where to begin with this company. I have been ordering prescription dog food for my dog Jewlz since she had to be put on a renal diet. They were overly accommodating throughout the process of trying to find the right food for her, if I ordered one she wouldn't eat, they would refund me and ask that I donate the food to a local shelter (which speaks volumes in both customer service and their love of animals). Shipping was always fast and my order was always correct.

I never wrote any review, but I was looking everywhere, trying to write a review for Chewy.com. I admit I am a french dog, but Chewy is a perfect pet food company and I am 100 percent satisfied with them. l ordered three boxes (12 cases in each one) a week ago. I used one can out of two boxes, and left one box untouched. However, I did not like the product, so I was calling Chewy's customer services on SATURDAY 6PM, and I also thought I might not be able to return all three boxes since two of them are opened. It took literally 1 second for the customer representative to pick up the call, and it took 1 minute for me to return everything. Not only they offer to pay for the shipping, but also they said I can donate these products to local shelters if I want to. This is just one of the many good experience with Chewy. They are the best, hands down.

They are always out of dog food! I keep trying daily to order my brand of natural balance dog food and they are always out. Serious problems with this website. Poor stocking skills & they will not explain why.

I recently placed an order through Chewy - my first, as I had a $15 coupon. Order was placed on a Thursday, and the item was shipped before the day was over. FedEx Ground tracking showed that the package was delivered to my home on Friday at 1:30PM. The problem? I did not receive it... It rained Friday night and all day Saturday. Saturday evening, my doorbell rang, and a neighbor from three blocks away handed me a saturated package from Chewy.com, stating it had been delivered to his home in error. He was all apologies for handing me a wet package, but I assured him it was not his fault.

I have had a wonderful experience with ordering from Chewy for my dog. First of all the diet he was required to be on, could only be bought on line. No retailer in my area sold it. Secondly, I was able to change the automatic delivery very easily as his appetite diminished and it did arrive on the date that I wanted it to. I never experienced expired food. I have nothing but great and wonderful things to say about this company. Then when my best friend passed away I was devastated, but had to inform them to take me off the automatic shipping program. They were so understanding, compassionate to me they even sent me a lovely bouquet of flowers. I cried my heart out. You can't ask for better service. Thank you Chewy for always being here for me.

I very rarely write reviews, positive or negative. When I deal with a company, I expect to receive good service so do not feel the need to write a positive review when a company lives up to what they are supposed to do. With Chewy, I had to write this review. I cannot say enough good things about Chewy. When my wife wanted to give Chewy a try, I did not understand why we could not just continue to buy our dog's food at the supermarket or pet store as we have done for the past 15 years. We took advantage of Chewy's free shipping and excellent prices and received the food within a few days - we were hooked by their service and selection.

I'm a first time buyer from Chewy.com and I'm very happy with their prices and extremely fast delivery. I ordered one day and received my order the very next day. I bought two 20lbs jugs of cat litter, two Skin & Itch for cats and an eleven pound bag of Beyond cat food all for $64.34. This is half of what I would have paid at my local pet shop or Walmart. I seen online Chewy.Com is pending to sell out to Petsmart, I really hope they reconsider because I know Petsmart would not give us the same great prices or quick delivery. I would recommend Chewy.Com to anyone who has a pet, you just can't beat their savings or selection of items offered.

I ordered a flea and tick collar from Chewy on the recommendation of my dog walker. Within 12 hours, it was obvious she had a reaction to it. The Customer Service Representative told me I would received a credit within 3-5 days, and when I asked about returning it, she told me to donate it to a shelter. That is hands down the best customer service I can remember receiving and wouldn't hesitate to order from Chewy.com again.

I started using this company last year. Their prices most of the time compare with Walmart which is the lowest-priced store in my area. I have 4 kids and I don't always find time to make it to the store and not to mention, some of the prices especially on my cat food is a lot lower than other stores. They have always had fast shipping. It took less than a week to get my large cat tree and I just ordered 4 big boxes of stuff. It came within 3 days. I have never had an issue with them charging my card when they were not supposed to and never had an issue with shipping. There has also been quite a few times that a personalized postcard has shown up in my mailbox! Love this company. I will keep ordering.

Chewy.com is absolutely amazing. I have ordered at least 5 times in the past few months and love the prompt (and free) shipping. I accidentally ordered the incorrect cat food and quickly called to cancel my order. Customer service was quick to try and stop the shipment as well as credit my money back. The next day I saw that FedEx was still delivering the canceled goods and recontacted them and asked how I should return it and they told me to keep it and donate it to a local shelter. I couldn't believe it! I've never heard of a company doing that. I'm going to donate to a local nonprofit cat shelter where I adopted my pet. They will be thrilled to hear about this donation. Chewy.com is amazing!

I use this site every month to buy cat food, litter, dog food, toys, and treats. It's so easy to get to the $49 minimum for free 2 day shipping (which is an amazing perk), especially when you have a few animals. Everything always comes on time and is so much better than driving across town to go to the pet store. They have a great selection. If you have pets and aren't using this site, you're messing up. Can't recommend enough!

Great service. I have used Chewy.com for years. They answer the phone promptly, are courteous and helpful. Order arrives promptly and intact. May cost a little bit more than a big box store but well worth it.

Like many of the reviews I've read here, I am in total awe of the customer service Chewy.com provided. I bought replacements for my doggie doors (two different sizes) before finding out I ordered the wrong brand, which they at the time did not sell. They refunded my money, and said I could donate to a shelter rather than taking the effort to return via FedEx. I told them it was no problem, and they emailed me a shipping label (no cost to me) within seconds! I will check with the local shelters, but I'm not certain doggie doors are something that they are looking for. The young man on the phone was very helpful and very nice. In these days of dealing with "customer service" from airline, cable, and phone companies, this company knows what the real deal is. I will definitely be doing business with them again!

I ordered on Thursday May 4 and in tracking the delivery it will arrive on Tuesday May 9. That is 5 days. I need things delivered in a more timely manner. Because of this time lag I had to order both cat food and kitty litter from another company who has same day delivery. It is costing me more because I had to order duplicate items. You all need to have a conversation with your delivery company so that they will take you and your customers seriously.

I just ordered a 42" dog crate from chewy.com. Two days later I realized that I ordered a size too large. I called Chewy to ask if I could stop the order and exchange it for the proper size or how best to handle it. Since the crate was already in transit, the customer service rep said they would refund my money and process my order for proper size crate (also waived shipping on the new order even though it was below the free shipping min). And rather than returning the wrong crate, he asked if I would do him a favor and donate it to a local shelter. So I got my money back and the free crate to donate! It seemed too good to be true but it went just the way he said. Awesome customer service!!! I'm definitely now a loyal customer and will recommend them to everyone. Thanks Chewy.com!

I have been their customer for a while now and they continue to amaze me every time. Their customer service is the best I have encountered from a company, I think ever. I recently order some shoes for my dog and when they arrived they were too big on him. I got very worried about returning them because they were kinda expensive ($53).

Chewy.com goes above and beyond to keep their customers happy. My first order I placed I ordered the wrong type of prescription dog food by mistake. I called customer service they gave me a full refund and sent out correct food. Also told me as I heard many say before donate unused dog food to shelter. My dog Trixie fell ill with cancer and passed away. I emailed the company and told them what happened and I needed to cancel my auto ship. In my time of grieving I received a beautiful floral arrangement with a sympathy card from chewy.com. It made my day so kind and thoughtful. I will recommend to every pet owner I meet.

I have used Chewy.com several times now and they are incredible. If you have a problem or question you can chat with a customer service rep in real time without waiting for an email response or sitting on hold, or going through a lengthy call routing process that never "quite fits" your particular problem. And what's more, the person can actually fix the problem or answer the question immediately. They can even make changes to an order that has already been placed. THIS COMPANY really cares about its customers, which nowadays is a rarity. Their prices are competitive and returns are very easy. Absolutely love ❤️ CHEWY.COM.

On two separate occasions, I was sold dog treats that expired 4 years ago. On 1/13/17, I purchased several items from Chewy.com including Fromm Family Grain-Free Salmon Dog Treats. When the dog treats arrived, I fed my two dogs one treat each. They both became violently ill, vomiting and defecating several times. I then checked the expiration date on the dog treats and found that they had expired in 2013! I immediately called Chewy.com and they asked for a photo of the expired treats, which I promptly provided. I insisted that they throw the expired product out, as it makes dogs sick. They apologized profusely and assured me the treats would be removed from the shelves.

I had ordered an anti bark (citronella) collar for my dog that I didn't have to use, and didn't open the package. I called customer service and instead of making me go to the trouble of printing a shipping label and sending it back to them, then waiting for a refund, they told me they will issue and refund and I should donate the collar to an animal shelter or organization. I love that I can order big bags of dry dog and cat food, and cat litter online and they deliver it right to my door - it couldn't be more convenient! I can't think of enough positive things more to say about them - give them a try and I bet you'll be glad you did.

Over the summer I adopted a cat and I have been trying to find a food she likes. Spending countless dollars on food in random pet stores only to throw them away after she doesn't like them. I thought I had finally found the one and I had heard so many amazing things about Chewy I decided to give them a try. As it turns out, my cat does not like the food I purchased. Tried a few times using but a few cans to find out I must start my search all over. Back to the pet stores I went before investing in a case.

I could go on and on about how responsive the folks at Chewy.com have been to every issue I've brought to them, but it would fill a book. We have two dogs and a cat. One dog and the cat are on veterinary-prescribed diets. Not only are Chewy.com's prices very competitive, but they ship within hours of order placement, ship at no cost, and the shipments arrive in one day. I recently purchased an $85 order of Rx food for the cat. The very day it arrived, the cat was at the vet with a new medical issue, requiring a change of diet, meaning the shipment just received could no longer be used.

I frequent the Dog Food Advisor website which is like the Consumer Reports of dog food. Chewy sells many of the 5 star rated brands that you won't find at Petco, and for the ones that Petco does stock like Solid Gold or Blue Buffalo - Chewy sells it cheaper. I got 20% off a 24lb bag of Solid Gold for trying the autoship function (don't worry, you can delay autoship orders from happening indefinitely or remove it entirely, so just take advantage of the discount).

I have had very good interactions with Chewy.com. They have a huge selection of dog food, including food that I would have to get directly from my vet (BIG $$$). Shipping is ok. It's no Amazon. But reasonable, as long as you plan ahead a little. Refund and return policy is stellar. The times I contacted customer service on chat (love that they have this option... I am not a phone person and hate waiting several days for return emails from other companies) they have been helpful and polite and very accommodating of my requests.

I ordered a bird cage for my daughter for Christmas & received it quickly. It was only 2 or 3 days before Christmas so I wrapped the box & put it under the tree without opening it. Once we did, we realized it had been damaged in shipping. I called the company expecting to be able to request the specific part that was cracked, since there was a parts list included in the box, but, with no questions asked, they said they would ship out another cage! I got it in 2 days! Absolutely incredible customer service! And after a couple of weeks, I received a hand-written post card, thanking me for my purchase & expressing their hope that I was enjoying my Vision II bird cage! What?! I've NEVER received a hand-written thank you from a company before! Ever.

I was in the middle of placing an order and got called away. I couldn't find my order so I tried to find my password. I had difficulty and got called away again. I never completed either purchase. The next day my husband said two charges showed up on our credit card. I called and spoke with a nice man. He took off the charges but I was very concerned that they ran my credit card without my approval. He promised someone would call from that department to figure out what had happened. No one called. It's too bad. I liked the company but I feel nervous about ordering if they charge your card without authorization.

This company automatically places an order when you add something to your cart. I couldn't get the 20% off. I called them & it doesn't apply to dog food. I told them I'm not going to order it, closed out their website and the order was placed anyway, even though I didn't hit the order button. Shawn just told me it's a glitch in their system. They had NO RIGHT to take it upon themselves to place this order without my confirming it. Now I sit here and wait for my $311.49 refund that was put on someone else's card who had used my account to order something in the past.

Now after 1 year I order my Mastiff's and Standard Poodle's food, treats, antlers, specialty dental care products, plus toys and so much more on auto ship with no issues. Plus I have 2 sweet kitties that I order specialty litter, food, dental products, etc. Everything in auto ship, only one issue with shipment and they fixed it immediately. Love them!!

They have 1-2 day shipping posted all over their website for items over $49 to be automatically applied at checkout (they don't give you a shipping option). Ordered a $79 item only to find out they shipped it via the slowest snail mail possible. It took over a week for my item to arrive long after it was expected ruining the surprise gift it was going to be. Checked their website but there was no fine print or reasoning for the delayed shipment. After calling their customer service they had no justification for the delayed shipping other than it had to ship from a certain location. Never mind the fact they didn't even send the item via 3 day shipping or anything other than basic flat rate. The only reason this isn't a 1 star is because they gave back $10 for the item I ordered. Still reported them to the better business bureau as they are completely dishonest in their advertising.

Ordered 2 bags of Science Diet dog food, it shipped quick and no problems with that. They did double bill my debit card, one pre-auth and one debit, pre-auth still has 93 dollars of my locked and looks like Monday night before it will unlock so 4 days my 93 dollars will be tied up. Not happy about that, not the first time this has happened.

I recently moved. I went online and changed my address on the chewy.com website. It should be that simple right? It was not. After three days the delivery of food for my little yorkie Jack still had not arrived. I called the toll free number. I was told that they were so sorry, and that they would give me a $10 credit for the mix up. They also said that there were two different sites that I had to go to to change my delivery address! What??? I patiently took the time, talked to the lady, and updated my address. She explained that another delivery of food was being sent out right away. 4 days later? Still NO FOOD DELIVERY! I called again, only to be told that the order was mysteriously lost and they had no idea where Jack's dog food was. WOW!

I remember a strange time, the so-called 'good old days' when, in my ignorance, I paid more to do all the work myself. Happily, those days are gone for good! With 2 dogs of our own and a steady stream of fosters, I once felt as if I were at the pet store constantly, wincing at the prices and lugging 30 lb. bags of food. Now, I go to Chewy.com, find everything I need, and 2 days later the nice FedEx person carries the often 60-100lbs. of dog supplies right into my feed room (as you can see in the pic, one of my fur babies is patiently offering to help me unpack.)

Chewy.com knows how to do customer service right! There was a minor problem with our autoship order (the first problem we've had in over two years of ordering from them). I called customer service at 7pm on a Sunday night yet was able to get to a live person immediately, and she completely resolved the issue in less than 3 minutes. No matter what company you use, simple mistakes will occasionally happen -- what matters is how the company handles that mistake, and Chewy.com handles it well.

Auto ship NOW does not work. Got offered a 10% discount on the next order... when my dogs are out of food. Ridiculous. I can drive to the store and pick up the same food for about the same price. Thanks for nothing Chewy.

I am a comparison shopper and Chewy.com really does have great prices. Their shipping is fast. No more going to the store to try and load and unload a 50 lb bag of dog food. Auto Shipping is so easy to use. You can delete items, add items, change your shipping date, all hassle free. High quality products. I ordered a scented conditioner once that my cat and dog could not tolerate. I simply went on the website and chatted with them and within minutes had a refund, no hassle of shipping the item back, I donated it. Highly recommend their services from the outstanding prices, the very fast shipping, and the top notch customer service.

50+ pounds of products should be in more than 1 flimsy box that fell apart before delivery. I'm old. Had to get help. I live alone. Not always someone around. Snowing doesn't help. Just happy nothing was ruined. I will order again. My fur babies love everything. THANK you.

Great service! Can't say enough good things about Chewy.com. Their autoship program is stellar & very easy to use/modify. I bought some booties for my dog and they were too small. Instead of having to go through the hassle of packing them up and shipping them back, they simply shipped me a larger size. When my friend's aging dog passed away, she called to cancel her autoship. They sent her a bouquet of flowers w/ a sympathy card. Will continue to use & recommend to friends.

Easy returns, AMAZING pricing, Autoship is my cat's best friend. Every time I have an issue with Chewy.com, whether it is wanting a change in the type of food I am ordering or changing the date of my delivery, they are friendly and incredibly fast. My average wait time for a customer service associate is less than 1 minute, most times less than 30 seconds! I love this place and would recommend this retailer to anyone. They ship your food within 1-2 days and even go the distance of getting the food out to my cat when I was waiting for the prescription from my doctor.

Chewy I order filter for my fish tank Saturday Feb 5, came in next day. Sunday I did a quarter water change put new filters in etc. Monday get home from work noticed my clown loach was dead and my 2 goldfish weren't doing so good either. So I treat my tank with tetra lifeguard. Well it's now Wednesday and I've lost both my goldfish I have had for 7 yrs. I really upset my fish were fine and healthy. I will never order from there again. Only thing I can think of it was the filters (Fish filter penguin bio wheel 350).

This is the 3rd time I have had to contact Chewy regarding an issue with an item being damaged during shipment. Every single time I have called I have received excellent customer service. They make it so easy to resolve the issue and quickly replace the item at no cost. After ordering 2 cases of canned cat food I had to change my cat's food to a special diet for allergies. I called Chewy to see if I could return the cases and they credited me! Told me to give away the cans. I was able to donate them locally. I recommend this website to all pet owners.

So I ordered ** tablets from Chewy.com. The box arrived, and when I opened it, it was empty, nothing but the paper filling. I was about to contact Chewy.com, but I thought, maybe I should double check, just to be sure I wasn't missing it. Upon inspecting the box, my ** tablets, were semi taped to the outside of the box, no I'm not kidding. The box of course was completely crushed, and tablets destroyed. I have pictures of the box and how it was taped. I don't know what kind of operation they are running, but obviously this is unacceptable. This was only my second time ordering with them, but won't be ordering again, even if my money is refunded. I did give them 2 stars instead of one, because my first order did arrive, inside the shipping box.

I'm very impressed with the delivery service from Chewy.com. My Shetland dog Cali recently became ill from pancreatitis, and our vet recommended a low fat diet. So I went online to Chewy.com and ordered the Hills prescription diet with a prescription from our vet. She loved it and she got better. I like that I can order online and choose automatic delivery or even change the dates so they are convenient for me. The prices are reasonable and my package came by Fedex to my front door.

I shop online all the time, and without a doubt Chewy.com is the best company ever!!! I have 6 rescued dogs that are my family, they are a variety of ages and sizes, and have a variety of needs. I can find everything I need for them on Chewy.com, but that is not enough for a company, they also need to have GREAT customer service to satisfy my needs. Chewy.com goes above and beyond in every way possible. The people are so genuine, helpful, friendly, and caring. After over 30 years of doing rescue and working in the animal field I can honestly say Chewy.com is the very best!

The best company I've ever purchased from!!! I rescued my Great Dane mix 8 months ago and was tired of spending an astronomical amount of money on his food every month and not being able to find what I always needed for him in pet stores. I discovered Chewy.com a couple months after rescuing my dog Maverick. I was absolutely amazed and beyond impressed by the amount of things you can find on their website. There has not been one thing I couldn't find for my dog. I've enrolled in autoship to receive my dog's food and other items monthly. It is so convenient and my order is shipped and received very quickly. FedEx can be a bit frustrating from time but that is no fault on Chewy.com part.

I've used Chewy to order prescription dog food for my senior yellow lab for a few years. I've always received my order promptly. The last order I made I traced the package (2-25 lb bags of dog food) and FedEx indicated it had been delivered. It had not and my husband was home on the supposed delivery date. I contacted FedEx who were very nice and thoughtful. I even received a call from someone at FedEx saying they were looking into the matter and I should hear from them in 2 days. Well, 2 days came and went and I heard nothing.

They're an awesome company. We have used Chewy.com for over a year now. This is one of the best companies we have ever dealt with. Great selection, great prices, fast shipping, order accuracy and a holiday card from Ryan and Michael (co-owners) every year. We wish more companies were this personal and caring of their customers.

I ordered two in stock items at 8 am on Thursday. One item arrived 2 days later but the second item, the one I really needed ASAP, arrived 6 days later. When contacted, Chewy tried to blame me for the delay saying I need to order sooner. When I provided all the details including FedEx report that the second item was shipped 3 days after the first, they had no answer except sorry. If you are ordering from Chewy because of the 1-2 day shipping... DON'T.

I love this website. Most things are significantly cheaper than the competition. They usually have free shipping over $50 and it never takes more than a day or 2 to arrive. I have found the quality just as good, if not better than Petco or PetSmart. How they stay in business so cheap I have no idea but as they stay that way, I will continue to shop there.

BEST DOG CHEW TOY COMPANY ON THE INTERNET - BEST CUSTOMER SERVICE. Megan ** was amazing, fast response, and she gave me a discount. Chewy.com has an excellent selection of chew toys for every dog size and breed all at very affordable prices. Saves us tons of money.

I have been using Chewy.com for about a year now. While they are convenient to get everything shipped in one order or two to your house, they are highly undependable. The one consistent thing about Chewy is that they are inconsistent. Cat litter comes with holes in it, spills in my house, things are delivered to my Leasing Office when they are supposed to come to my apartment building (due to my back and elbow injuries), they can't find things in transit, etc. Literally every time I place an order with them, there is SOME issue that I have to call and follow up on. Who's got time for that? It's never just dependable, which I wish it were. If there were another service I knew of, I would switch to them. For now, I'm stuck with Chewy, because I don't have a car, and my injuries make it impossible to carry heavy items. They are always nice in emails and phone calls, but still, it's maddening. Just saying.

This company is really nice to deal with. When I called with questions this morning, I got a rep on the 2nd ring. She was very courteous and was willing to work with me to set up auto-ship every 12 months for an additional 5% off halo & wellness cat food. She also told me that their stock sells out every 2 weeks so I wouldn't get stuck with old almost expired stock (like I did with PetFoodDirect). They also offered me free shipping and they don't charge California sales tax on online orders (unlike PetFoodDirect). When you get a company that goes out of its way to be helpful and offers the best pricing it doesn't make sense to even consider going anywhere else. Try them out, you & your pet will be very happy!

Last year I changed my dog's food and he apparently was allergic or sensitive to it with out-of-control itching. I called Chewy to order something different. They comped it and suggested we donate the original bag (which we did). No hassle at all. This year, our order was delayed because of weather and we were about out. Chewy suggested we buy a small bag to tide us over and credited us for it. I was impressed beyond belief! But wait, there's more... We'd driven from CO to FL last weekend and I changed the shipping address beforehand, timing things so Louie's food would get here at the same time as us. Not only was it hung up by the weather, but the address wasn't changed on autoship (my bad?) and Chewy shipped a second bag to us in FL at no charge. No one - and I repeat NO ONE - has comparable customer service.

When I have had problems with the product, the delivery, the condition of the delivery, they have been knowledgeable and tried to be accommodating. They have a great inventory and the service staff is very friendly, but delivery can be a problem. I live in the San Antonio, TX area - a big city - and what they promise as 1-2 days on their website is always 2-4 days or longer. When asked, they have no answer for this delivery time difference. Can be quite frustrating when ordering repeating, ongoing products like dog food.

Chewy.com is very, very helpful, answered all my questions without hesitation and received my order right on time. I'm very happy and so as my kitty. Their products are reasonable and since I ordered a lot of stuff, it all got here in great condition. They were very helpful with my order and when one was not on the list, I called and immediately got an answer when it was supposed to arrive and it did. I'm very pleased with everything they helped me with and they have exceeded being helpful. It was my first order to them online and it was all new and arrived in brand new condition. I would recommend them to anyone and since my order was over $50.00 all the shipping was free, which was another thing that helped me out.

I had originally ordered a medication for my Pug Daisy. It stated that it was a chewable in the description. When I received the meds my Pug would not take them. I called to see what my options were and the person I talked to was SO HELPFUL!!! I didn't have to return the item and they gave me a full refund and also sent me another package with no shipping charge!!! The person I talked to said it would take possibly 5 days to get my refund. It only took one and he said that I should receive my package within 3 to 4 days and I have already received that also!!! I will definitely refer them to anybody that I know that's looking to order any kind of pet supplies in the future and I will definitely shop there again!!! Thank you for the great customer service!!!

Chewy.com has food for my finicky eaters, but phone staff doesn't know their products well. We are in an extremely rural area and this is the best way we've found to keep our dogs healthy along with a great vet Kevin ** DVM!

The service is super convenient and very efficient but a little pricey compared to less convenient ways to shop. This service is great for an older person like me or someone with a disability because someone else does all the heavy lifting and you don't have to drive anywhere.

I always get what I order in a timely manner. They're also good at letting me know if something is on backorder and when it should arrive. If you have pets, you will love Chewy.com. Their customer service is excellent. They have a huge selection of products, and it always arrives in a very timely manner on my doorstep!

Chewy.com has been sending food and treats for our three dogs, for almost a year. Pricing is ok. I have never been disappointed. Food is always fresh and on time. They keep it straight. Each dog is on a different diet. Important when you have hungry hounds.

Not only do they offer great products at competitive pricing, their customer service goes well above and beyond my expectations! When my 14-year-old Rocky died, the rep assisted me with stopping my auto ship program, credited me for the product not used, and advised me to donate any unused product to a local shelter... BUT she sincerely was more concerned with how I and my family were doing with the loss! I have only purchased three times with this company and received more compassion than ever expected. Just today, I received a handwritten sympathy card. In comparison, I never heard back from my vet of 10 years, after we picked up his ashes. Way to go Chewy!!

Chewy.com is the quickest, easiest, least expensive way for me to buy our pet supplies. I get three varieties (for the individual needs of my six dogs) of dry dog food there. These purchases are at the best price I can find, plus my aquarium supplies, dog toys, and anything else that might come up.

Fantastic service. They are so courteous and thoughtful. I can't say enough good things about them!!! If I buy something that is too big or not what I thought it would be they remove my charge and have me donate the item to a rescue. I think this is so wonderful! I just donated several items last weekend to the foster "Mom" of our dog we adopted 1 year ago.

I've dealt with them for years and have always had quality experiences. Customer service told me where to get a product, they were out of, that I needed right away. They have been always pleasant, and helpful, such as deciding what products had no chicken by-products in them. She had the correct answers, and my dogs allergies are almost gone. I will shop at Chewy always. They also have free 2-day shipping.

CHEWY gives the best service and the best for your buck! CHEWY is the only pet store that I will purchase my dog food, cat food toys etc., anything else for my guys! Their customer service is the best. They treat you with respect and go out of their way to help. Delivery is fantastic--most of the time. I get my purchases the next day after I placed my order! Food is fresh. Prices easier on my pocketbook than the others. As long as I receive these services, I will be a CHEWY CUSTOMER FOR LIFE!

Good prices on cat and prescription dog food. Fast delivery. Pleasant customer service. No hassles. Door to door service. Excellent company carries a zillion brands of food, treats and everything my cats and dogs need. Plus nowhere in my area carries the cat food my cats love. The price of the prescription dog food and biscuits is much cheaper than the vet's office. Love this company!

Someone is always there to answer questions or deal with issues I may have 24/7 and it never takes me more than 1 call to get anything answered or resolved. Their prices are the best around and the shipping is very fast and free with orders over $49.00.

I have never experienced the kind of customer service that I have with Chewy! Every time that I bought anything from them and didn't like it, I was either compensated or told to keep the product and pay the difference of another product. They sent me a card welcoming us and Christmas cards as well. When I sent them a picture of my pet in her new little home that I purchased, weeks later they surprised me with a small handmade painting that was a perfect image of her! I now buy all my pet needs from Chewy and couldn't be happier!!!

I first purchased from this business in 2014. Excellent customer service, as advertised delivery on time. Last year they switched from ups to fed ex. Well first of all fed ex failed to put my purchase on the porch, I was spoiled by ups. It ended up by the trash can by the basement door. It did rain on one occasion and Chewy did replace the item. Now Chewy takes longer to get my orders out on time. I can expect at least a 3 day delivery estimate so far this year. Oh don't even try getting prescription food. So sad this company is failing to rise to better customer service. Must have changed company policies? Management?

Awful customer service through chat. I had asked if they can place an order for me on chat and they said sure. Asked many questions to then tell me that I will need to call. I called, spoke to a manager there to tell them they have to train their reps better and she said YEP. She then decided to tell me she can't place my order because my card is linked to another account? Makes no sense why if I am buying something they won't take my order because I have two accounts. One is for me and one is for my sister. She simply stated since I already had an account I can't open up a different account because they will watch out for my order and cancel it. Nowhere on their site does it say you cannot have multiple accounts. How dare they refuse my purchase.

The customer service is great. My pet is new so I have to call all of the time and ask for suggestions on different things for my dogs. They are great and I thank them for their time. Most of the people here know what they are doing because most of them are pet owners themselves. Their isn't any degree or major knowledge in a book about pets so I think these people do a great job with what they are given.

Chewy.com customer service is great. Always a pleasure to deal with them. Their staff are so knowledgeable, friendly and polite. Chewy.com product quality is always top notch. Fresh food, good quality products. Always use them for my pet food and supply needs, repeat customer here. Has the best prices, and excellent sales. New customers always get a good introductory deal as well. Never a bad deal with chewy.com. Hands down. Chewy.com knows pets and pet supplies and always seems to,know their stock and customers. Always have the answers, which is so nice. Thanks, Chewy.com!

They were extremely helpful showing us what all they have to offer and what would benefit our pets the best! We would highly recommend shopping with them! They offer so many products for so many animals. You can tell right off the bat that their products are high quality as soon as you open their products! Our pets love it and we wouldn't buy any other products now! The value for the price is definitely worth buying it!! It is extremely good food and the other products!! Love how good it all is!! They definitely know what they are going! If they didn't our animals wouldn't love it as much as they do! It is so different than any other pet products!!

I can't speak as to customer service, but it was very easy to use the website! I have heard good things from other people though. I hear that if there is a problem it is usually taken care of very quickly. I went to the site looking for an obscure cat food as my cat has very bad allergies, and can eat very few brands, but I found it at Chewy.com, and it arrived in great condition. Great prices, often costs less than Amazon, even with Amazon's free shipping, especially now that they have raised the ceiling from $35 to $49. Easy to read the descriptions on the site and compare foods, good use of photos of the packages. Would definitely recommend for research.

I had no direct contact with their customer service department. That was a good thing as my products arrived on time and in great shape. They have a wide selection of the top brands of dog foods and they are in stock. They had the food I wanted and got it to me faster than if I had special ordered it through a local store. The large bag of dog food I ordered was $10 less than if I special ordered through local store. Plus it arrived in 2 days with free shipping. They have a wide range of products and can offer recommendations of items that would meet your needs. Good recommendations.

I was asked if I needed help, I told them what I specifically wanted, they then gave me multiple choices with varying prices, but also gave me a brief pro & con of each. I loved the personal help. The low price of the product plus the low shipping rate really made it a deal which is definitely worth getting here, rather than elsewhere. The variety of products with very detailed descriptions and coupled with customer reviews, provide more than enough information of products.

It has really fast service. Unlike most sites, it has live help. One of the best services I've ever used. They are always willing to help whenever I have a problem with the site or my order. Really good quality site. The site was well very well made compared to other websites. Everything functions properly and everything is easy to find. It's really good. It is really helpful. Everything is cheap. Shipping is cheap too. I would use this site all the time when buying pet food. They know what they're doing. They are very knowledgeable when it comes to selling pet food. They are really smart. One of the smartest sites.

Efficient, courteous, knowledge, overall satisfied. The sales person was very nice explaining the different foods for my pet, between the dinner variety and the great selection I was able to choose good quality items... Also I was able to choose different toys for my dog, which he loved very much. I choose different toys for my dog and cat, balls, stuff animals, teeth cleaning, chewy treats, different treats for in between dinner. Great tasty snacks. The value overall is fair and I will shop again. It is important for me to choose a company that my pets like not only for toys but also for food. They are knowledgeable, always researching what is the best for our pets, not only for activities but also for their diet. I will shop again and try their different items.

No issues with their customer service. Was extremely easy to use as well as contact and track orders. Great service, fast delivery. Products arrive intact, undamaged, and very protected from elements and physical damage. Products are all high quality and affordable as well as great sizes. Great value, especially in comparison to specialty pet stores and big box companies. This site has everything I looked for and the prices are amazing in relation to the amount you get. Associates are extremely knowledgeable about their products. They are always willing to help and assist with any questions or concerns customers may have. Customer service is amazing with this company.

I have never had a need to contact their customer service. They have a great site that works fine. I am happy that I have never had to engage their customer service as I have never encountered any problems. They have a great selection of high quality name brand products to choose from. The large assortment makes it easy to choose the quality of product that you are looking for. They have great prices on the products that they sell. Having such great prices on the high quality products that they sell makes the entire process a good value. They really get me as a pet owner. The amount of information that they provide on the products they sell lets me know that they really know what they are doing.

They offer great service and I would use them again and again. I think they are a great company. It's a good product to use and I would tell everyone about their products and tell them they should give them a try. Very good value and I think it's very fair priced and I would tell everyone the deal I think I got. I like their products. They could answer my questions with the response I need and was able to do it in a timely manner and I really like the way they work.