Petlab Co.

Petlab Co. Reviews

4.6
280 reviews
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Written by Lorraine Roberte
+1 more
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Edited by Jon Bortin

About Petlab Co.

Petlab Co.’s objective is to keep pets thriving with supplements that support their health. While it has items for both dogs and cats, most of its products are for canines. Petlab’s prices are reasonable, with customers saving the most through its subscription service. The company is committed to using quality ingredients and provides free shipping on all orders.

Pros
  • Subscriptions benefits
  • Free delivery
  • Quality ingredients
Cons
  • Few cat products
  • Only unopened items are returnable

What is Petlab Co.?

Petlab Co. is a provider of dog and cat supplies, treats, snacks and chews. Its products are designed to tackle problems pets frequently face, such as joint and mobility issues, tartar and plaque buildup and upset stomachs. Petlab focuses on using quality ingredients in its items, such as wild Alaskan salmon oil, pressed berries and premium duck meat. The company formulates its products in the U.S. and ships them at no cost. Petlab offers subscriptions with 25% savings and a host of other benefits.

Petlab subscription

A subscription with Petlab delivers your pet’s products to your door every month and saves you 25%. You also get:

  • Discounts on one-time purchases
  • Free access to expert advisors
  • Free expedited delivery
  • Free monthly gifts
  • Early access to new products

There's no membership fee with a subscription, so you only pay for what you buy. You can make changes to your subscription from your online account, including pausing and skipping your next order.

Petlab products

Petlab’s dog products include the following:

Mobility
  • Joint care chews
  • Senior vitality chews
Dental
  • Prebiotic dental sticks
  • Dog dental formula
  • Dog dental chews
Grooming
  • Skin and coat chews
  • Itch relief targeted mousse
  • Clear ear therapy
  • Itch relief shampoo
Behavior
  • At Ease (for relaxation)
Overall health
  • Firm Up (for upset stomach)
  • Brain support chews
  • Puppy all-in-one vitamins
  • Aller-Omega Chews (immune-boosting and anti-inflammatory)
  • Omega Pro (probiotic formula)
  • Dog multivitamin
  • Clear eye chews
  • Probiotic chews
  • Senior vitality chews
  • Vitality Pro (for maintaining physical and cognitive abilities)
Nutrition
  • Superfood training treats
  • Salmon bites
  • Digestive support bites

Petlab has a more extensive selection of products for dogs than for cats. It has four items for cats:

  • Cat dental formula
  • Joint & UTI support
  • Clear ear therapy
  • Fur ball remedy

Petlab prices

The company’s prices (with a subscription) range from $10.66 to $32.81 for dog items and $11.22 to $31.72 for cat items at the time of publishing. There’s no fee to become a subscriber. Shipping is free on all orders, even for nonsubscribers. Petlab allows returns of unopened products within 30 days for a refund, but it doesn’t specify if return shipping is free.

Petlab Co. FAQ

Can I cancel my Petlab Co. subscription?

Yes, you can cancel your subscription anytime from your online account portal.

How often does my Petlab Co. subscription get delivered?

You can choose to have a Petlab product delivered every month, two months or three months when you make a purchase. You can then change, pause or skip deliveries using your online account.

Can I return Petlab Co. products?

Yes, you can return items within 30 days, but they must be sealed and unopened. You can initiate a return online by filling out a form, and a representative will contact you within 24 to 48 hours.

Where is Petlab Co. located?

Petlab is based in New York City and ships products from its warehouse in Denver.

Is Petlab Co. legit?

Petlab Co. is a legitimate online provider of pet health products, founded and run by passionate pet owners. The company sells a variety of chews, formulas and treats, mainly for dogs. You can buy products with or without a subscription, but members save 25% and get other benefits. The company uses quality ingredients, and prices are reasonable. It’s a smart idea to talk with your pet’s veterinarian before using any of Petlab’s supplements, however.

Petlab Co. Reviews

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    How do I know I can trust these reviews about Petlab Co.?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 13, 2024

    I had a dog that was having difficulty with his hips. I've purchased joint chews, dental powder, and dental drops with Petlab. I was using the dental drops and then when they went to the dental powder, I switched to that. My first dog with them was the Deerhound-Greyhound cross. The other dog is a Yellow Lab. And now, I have my Yellow Lab and my Boxer cross on the joint shoes. All my dogs are on the dental stuff.

    I've been using Petlab for over four and a half years. The overall cost is comparable to the rest of the marketplace. The only thing I've been disappointed in is that my Lab has been on the joint chews for a while, and now he doesn't like them and I don't know whether they changed the formulation or what. My other dog still eats it, but my Lab doesn't eat it anymore and he really needs to and I can't get him to eat it consistently any longer. I don't know whether he feels he doesn't need it or his taste has changed. I sent Petlab an email comment a few months ago and never heard back.

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    Response from Petlab Co.

    Hi Judy,

    We appreciate your feedback! It's fantastic to hear that you have been using our products for years and have witnessed the benefits they have brought to your dogs. However, we regret to hear that your Lab isn't enjoying the Joint Care Chews anymore. We would like to assist you further with this matter. Please check your email from our customer care team. In the meantime, please don't hesitate to reach out to help@thepetlabco.com for any further assistance. Thank you.

    Best regards,

    PetLab Co.

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      Verified purchase
      PricePunctuality & Speed

      Reviewed July 24, 2024

      I bought the cleaning powder from Petlab for my Miniature Australian Shepherd who is a year-and-a-half-old. You put it in with your pets' food and it's supposed to help to keep their teeth clean. I had my dog's teeth cleaned, I've been using it since, and they seem to be staying clean. The product might not be quite as good as what they're bragging it up to be, but it is good.

      I also put in an order for a probiotic for my other dog who seems to be having some stomach issues. She's an 11-year-old Chihuahua and as she gets older, her stomach is getting a little bit more sensitive. Petlab's items are a little spendy, but if they work, it is what it is. Everything is very expensive nowadays. Ordering online from them was simple and the delivery was rather quick. They also keep you up-to-date on where your order stands and when you're going to get it. And they have the option of getting on a subscription where you get it every month until you cancel it. Plus, if you order more than one, there's a bigger discount.

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      Response from Petlab Co.

      Hello Dina,

      Thank you for sharing your experience with our PetLab products. Your feedback on our ordering process and subscription options is greatly appreciated. We're committed to delivering high-quality products and excellent service, and we are grateful for your support. We are honored to be a part of your pets' health and wellness journey. Thank you for choosing our products for your pets.

      Kind regards,

      PetLab Co.

      Verified purchase
      Customer ServicePriceStaff

      Reviewed July 23, 2024

      My experience with Petlab was amazing. I started using probiotics. That wasn't doing it, so they suggested the Allergy & Immune Probiotic Chews and that was what I was doing. I had two or three times that I didn't get my stuff. I called or reached out to customer service and told them, “I have no idea. It says that it was delivered to the mailbox, but it's not there.” The rep sent me another one out. It was really nice. The second one that she sent to my house didn't get there. So she sent another one out. I was like, “Wow.” Then we changed the address it was going to and I got it, ‘cause I have a community mailbox. It was frustrating, but they made it really easy.

      They're great people and they care about pets. They want you to know what's going on with them. They give you suggestions and they don't pressure you about it. Then that's the last you hear from them, unless they have something else that comes up. There was also an email that I got a couple of times a month just about dogs. It wasn't too much. It was just a knowledge-based thing. They've been great. When we were doing the probiotics, it got pricey ‘cause I had a big dog. But when we changed to the allergy immunology, I got it every month and it was easy. It wasn't super expensive. I always got free shipping. I had to cancel my subscription because my dog passed away yesterday and that's the only reason that I canceled my order. When I get another dog, I'll put him back on that.

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      Response from Petlab Co.

      Hi Carol,

      Thank you so much for sharing your positive experience with us. We apologize for the inconvenience you faced with the deliveries. Your patience and understanding during the process are greatly appreciated. We're glad to hear that our customer service team was able to resolve the issue promptly. Your satisfaction is one of our top priorities, and we're committed to ensuring a seamless experience for our valued customers.

      Sincerely,

      PetLab Co.

      Verified purchase
      Punctuality & Speed

      Reviewed June 9, 2024

      We bought some supplements from Petlab Co. before, and I went on their website and looked at their different available products. Petlab Allergy and Immune that one seemed to be right where I needed it to be. So, I reached out and got a bottle, and it worked. I was looking for a solution for one of my dogs that was having a lot of allergies to either pollen or dust that was in the yard. And that dog gets beet red, and gets him every spring. So, I've been using the Allergy and Immune, for three years. I put it on a subscription and Petlab Co. would send two bottles. I give it to all four of my dogs once a day. The Petlab Allergy and Immune is what helped me get ahead of one dog's irritated skin. With the subscription, it's always here on time.

      Petlab Co. is a very reputable company. They are out of New York, and they have very clean packaging. It's an attractive little bottle that you screw the top off and it’s sealed, so when you get it, you know it's fresh. They get me the product via the subscription the same day every month. So, I don't have to worry about making sure I got enough and when I can reorder, and it would come. And it's the right quantity. The Allergy and Immune seems to work and has a good balance to it. But you got to do some other things too, depending on the degree of allergy that the dogs have. Maybe it wasn't the ultimate cure, but it tamped down the scratching and redness. They have an extensive array of products, and I've looked at a lot of their products, making myself aware of what they might have if I ever ran into some problems. They also have probiotics.

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      Response from Petlab Co.

      Hello James,

      We are absolutely thrilled to hear that our supplement has made such a positive impact on your furry friends! Your heartfelt feedback has truly brightened our day and serves as a heartfelt reminder of why we are so passionate about creating products that help the lives of pets. We are truly grateful for your support and we're dedicated to continuing to provide the highest-quality products for our furry companions!

      Best regards,

      PetLab Co.

      Verified purchase
      Staff

      Reviewed June 7, 2024

      I recommend Petlab Co. to anybody. I told my sisters about it. I also told best friends about it ‘cause they have dogs. I enjoy telling my niece about it. I gave it to my neighbor next door to one of her dogs. She liked it because her dog had itchy problems, and had trouble with her gut. The dog enjoyed it. She appreciated it. She said, “Tracy, it did work. When you started giving the probiotics, she didn't vomit anymore.” I love the website. I could understand it. They show pictures. I enjoy it. I just ordered three Probiotic Chews. I ordered three ProBright Advanced. I do the Allergy & Immune because all of my dogs have allergies. One dog wouldn't take anything. She's so fussy, because I rescued her. Daisy and Jake take it

      I do the Probiotic Chews, multivitamins, Skin & Coat, Itch Relief, Calming Chews, and the anal ones. One of my dogs has gum disease. He needs the dental work done, but my vet wouldn't do it until he lost some weight. So, I purchased Farmer’s Dog Food. And I saw the ProBright thing. I read about how it helps with the tartar. My Jake's teeth look a lot better than what they were. It works. And because I heard a lot of good about probiotics, how it helps with their gut, I wanted to try it. It seemed to work. The multivitamins also seemed to work. My dog got much more energy.

      I also do the Digestive Chews because all three dogs have stomach problems. My Jake got pancreatitis. He caught it twice already. And he was on special dog food, but he hated it. He was on it for three years. He didn't want it anymore. But he loves the Farmer’s. Every day I put a little scoop of the ProBright Advanced in their food. He loves his Probiotic Chews. He takes everything I give him. They like it.

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      Response from Petlab Co.

      Hi Tracy,

      Thank you so much for your wonderful feedback! We're thrilled to hear that you’ve been sharing our products with anyone and glad you find our website easy to navigate. We look forward to continuing to provide top-quality products for your beloved pets' health and happiness. Thanks again for spreading the word and being a loyal customer. If you require any assistance, feel free to reach out to us at help@thepetlabco.com.

      Stay pawsome,

      PetLab Co.

      Verified purchase
      Sales & MarketingPrice

      Reviewed March 14, 2025

      I've been using Petlab Co. products for a couple of months now, and my experience has been really good. I initially chose Petlab due to the positive reviews and the convenience of their products since brushing a dog's teeth can be challenging. The ProBright dental formula has been effective for my 4.5-year-old miniature Goldendoodle, who definitely acts like the boss.

      In addition to the ProBright, I've also added their probiotic to my purchases. Both products seem to be working as expected. While I haven’t had much interaction with customer service—I just sent my first message to them—I’m impressed overall with Petlab's offerings.

      I've recommended Petlab to several friends and I would rate their products and the sales experience a 5 out of 5. While I find prices generally high for such products, Petlab's pricing seems fair and in line with other similar products. Also, their online purchasing process is straightforward, which I'd also rate a 5 out of 5.

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      Response from Petlab Co.

      Hi Trisha,

      Thank you so much for sharing your thoughtful feedback! We're thrilled to hear that both the ProBright and the Probiotic have been a great addition to your Goldendoodle routine and that you're happy with the results. It's also wonderful to know that you've found the online purchasing process easy and convenient! Your kind words mean a lot to us, and we're grateful for your trust in us. We're also happy that you've been recommending our products to your friends—thank you for spreading the word!

      All the best,

      PetLab Co.

      Verified purchase
      Customer ServicePriceStaff

      Reviewed March 14, 2025

      I purchased probiotics from Petlab for my Chihuahua, Olaf and I also received a free bag of salmon bits with my purchase. Olaf is a picky eater and didn’t care much for the salmon bits, eating only a few.

      The probiotics, however, made a significant difference. Before using them, Olaf was constantly scratching, digging at his ears, licking his feet, and losing hair, which was stiff and wiry. After starting the probiotics, his coat became soft and smooth, and his scratching and licking stopped. He is much happier and healthier now.

      Olaf has been on the probiotics for about a month and a half, and I noticed improvements in just a few days. The price is a bit high for my liking, but considering the benefits for Olaf, it's worth it.

      Overall, I rate my experience with Petlab a 5 out of 5 for the effectiveness of their probiotics and their customer service. As for the pricing, I’d rate it 3.5 out of 5—it’s a bit pricey, but the results make it worthwhile.

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      Response from Petlab Co.

      Hi Susan,

      Thank you so much for sharing your experience with us! We’re thrilled to hear that Olaf has shown such significant changes since starting our Probiotic Chews. A happy and healthy pup is what we strive for! We appreciate your honest feedback regarding the salmon bites and the pricing of our products. Your perspective is invaluable to us, and we’re glad that you found the benefits of the probiotics beneficial for Olaf despite the cost. We always aim to provide high-quality products that truly make a difference in the lives of pets.

      Warm regards,

      PetLab Co.

      Verified purchase

      Reviewed March 14, 2025

      My dog's mouth was smelling yucky and even though I had been brushing her teeth every night, it still wasn't getting the results I wanted. I discovered Petlab on Instagram or YouTube and decided to try it. The purchasing process was straightforward—just go online, order, and the product arrives in the mail. Since using it, my dog's bad breath is gone and her plaque is reducing significantly. I'm still brushing her teeth every night, but this seems to be the extra that we needed to get rid of the smell.

      The website was user-friendly. It showed a picture and a button to click so I could order what I needed—no issues at all. I've already recommended Petlab to friends and shared with family, especially since we have several Shelties in our family. It's very easy to give the treatment; I just sprinkle it on her food and she eats it without any fuss.

      I've been very satisfied with the product—nice packaging and arrives without any problems. I even got more product than I needed and had to pause future orders. Overall, it’s a great product.

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      Response from Petlab Co.

      Hi Michele,

      Thank you so much for your wonderful feedback! We’re thrilled to hear that our product has helped your dog's oral health. We’re glad that the purchasing process was smooth for you and that you found our website user-friendly. It’s great to know that your Sheltie enjoys the product, and we appreciate you recommending PetLab to your friends and family! Your satisfaction is one of our top priorities, and we’re delighted that the product has exceeded your expectations.

      Kind regards,

      PetLab Co.

      Verified purchase

      Reviewed March 13, 2025

      While searching online for a solution to my dog Minnie's allergy issues, I found Petlab. Minnie, a small female dog, was struggling with constant licking and biting of her feet due to allergies. We had tried various treatments and vet-administered shots, but they didn't provide the relief we hoped for. When I came across Petlab's ad, it caught my attention as it specifically addressed the behavioral symptoms we were dealing with.

      After starting Petlab's probiotics, I noticed a remarkable improvement in Minnie within about a week. She stopped biting and licking her feet, which used to be a major concern for us, especially since she would sometimes have her whole paw in her mouth. The product not only resolved this issue but also seemed to calm her down overall, even though she's naturally more anxious around little kids and other animals.

      Although Minnie's allergy symptoms have generally improved, I recently noticed some watering in her eyes, which wasn't as pronounced before. I also use Petlab's allergy medicine and have been considering how to best combine these products for optimal results.

      I've recommended Petlab to my family, although reactions to the cost compared to cheaper alternatives vary. Despite this, I strongly believe in the value Petlab provides, considering the significant positive change I've observed in Minnie. I would definitely recommend Petlab to friends and family, rating my experience as highly satisfactory.

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      Response from Petlab Co.

      Hi Lori,

      Thank you so much for taking the time to share Minnie's journey with us! We're thrilled to hear that our Probiotic Chews have made such a positive impact on her overall health. It’s always wonderful to know that our products are helping pets find comfort. We also understand that pricing can be a consideration, and we’re grateful for your belief in the value we provide. Thank you for recommending PetLab to your family, friends, and loved ones. Your support means a lot to us!

      All the best,

      PetLab Co.

      Customer Service

      Reviewed Feb. 28, 2025

      Updated on 03/02/2025: So finally they respond AFTER I have indicated that I'm dissatisfied. Amazing!

      Original Review: A number months ago I ordered probiotic product from Pet Lab. The product never arrived but I was still sent the bill. The product went to somebody in Edmonton. Well I paid the bill here in Vancouver. There was no way that I could complain because all of the emails that I was getting from pet lab were automated so in my mind pet lab sucks and anybody that pays any money to pet lab is a fool.

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      Response from Petlab Co.
      Hi Connoly,
      Thank you for sharing your feedback, and we're sorry to hear about the inconvenience and frustration you experienced with the order and the customer service.
      Our records show that someone from our team reached out to you on February 23 to confirm the cancellation of your Probiotic Chew subscription. We also informed you that we have refunded your two orders in full ($69.80 each).
      Again, we're very sorry that you had this experience. While delivery issues are beyond our control, we always do our best to make it right for your valued customers. Please let us know if there's anything else we can assist you with. We're always happy to help!
      Stay pawsome,

      PetLab Co.

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      Petlab Co. Company Information

      Company Name:
      Petlab Co.
      Company Type:
      Private
      Year Founded:
      2018
      Address:
      1375 Broadway, 15th Fl.
      City:
      New York
      State/Province:
      NY
      Postal Code:
      10018
      Country:
      United States
      Website:
      thepetlabco.com