Petlab Co. Reviews
- 4,789,696 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
+1 more
About Petlab Co.
Petlab Co.’s objective is to keep pets thriving with supplements that support their health. While it has items for both dogs and cats, most of its products are for canines. Petlab’s prices are reasonable, with customers saving the most through its subscription service. The company is committed to using quality ingredients and provides free shipping on all orders.
- Subscriptions benefits
- Free delivery
- Quality ingredients
- Few cat products
- Only unopened items are returnable
What is Petlab Co.?
Petlab Co. is a provider of dog and cat supplies, treats, snacks and chews. Its products are designed to tackle problems pets frequently face, such as joint and mobility issues, tartar and plaque buildup and upset stomachs. Petlab focuses on using quality ingredients in its items, such as wild Alaskan salmon oil, pressed berries and premium duck meat. The company formulates its products in the U.S. and ships them at no cost. Petlab offers subscriptions with 25% savings and a host of other benefits.
Petlab subscription
A subscription with Petlab delivers your pet’s products to your door every month and saves you 25%. You also get:
- Discounts on one-time purchases
- Free access to expert advisors
- Free expedited delivery
- Free monthly gifts
- Early access to new products
There's no membership fee with a subscription, so you only pay for what you buy. You can make changes to your subscription from your online account, including pausing and skipping your next order.
Petlab products
Petlab’s dog products include the following:
Mobility
- Joint care chews
- Senior vitality chews
Dental
- Prebiotic dental sticks
- Dog dental formula
- Dog dental chews
Grooming
- Skin and coat chews
- Itch relief targeted mousse
- Clear ear therapy
- Itch relief shampoo
Behavior
- At Ease (for relaxation)
Overall health
- Firm Up (for upset stomach)
- Brain support chews
- Puppy all-in-one vitamins
- Aller-Omega Chews (immune-boosting and anti-inflammatory)
- Omega Pro (probiotic formula)
- Dog multivitamin
- Clear eye chews
- Probiotic chews
- Senior vitality chews
- Vitality Pro (for maintaining physical and cognitive abilities)
Nutrition
- Superfood training treats
- Salmon bites
- Digestive support bites
Petlab has a more extensive selection of products for dogs than for cats. It has four items for cats:
- Cat dental formula
- Joint & UTI support
- Clear ear therapy
- Fur ball remedy
Petlab prices
The company’s prices (with a subscription) range from $10.66 to $32.81 for dog items and $11.22 to $31.72 for cat items at the time of publishing. There’s no fee to become a subscriber. Shipping is free on all orders, even for nonsubscribers. Petlab allows returns of unopened products within 30 days for a refund, but it doesn’t specify if return shipping is free.
Petlab Co. FAQ
Can I cancel my Petlab Co. subscription?
Yes, you can cancel your subscription anytime from your online account portal.
How often does my Petlab Co. subscription get delivered?
You can choose to have a Petlab product delivered every month, two months or three months when you make a purchase. You can then change, pause or skip deliveries using your online account.
Can I return Petlab Co. products?
Yes, you can return items within 30 days, but they must be sealed and unopened. You can initiate a return online by filling out a form, and a representative will contact you within 24 to 48 hours.
Where is Petlab Co. located?
Petlab is based in New York City and ships products from its warehouse in Denver.
Is Petlab Co. legit?
Petlab Co. is a legitimate online provider of pet health products, founded and run by passionate pet owners. The company sells a variety of chews, formulas and treats, mainly for dogs. You can buy products with or without a subscription, but members save 25% and get other benefits. The company uses quality ingredients, and prices are reasonable. It’s a smart idea to talk with your pet’s veterinarian before using any of Petlab’s supplements, however.
Petlab Co. Reviews
Filter by Rating
- (265)
- (29)
- (7)
- (6)
- (24)
Popular Mentions
- 4,789,696 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,789,696 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 13, 2025
My mother saw a YouTube advertisement on Petlab Co. My dog Lucy has allergy issues, which lead her to scratch and lick her paws constantly. It drove my mom crazy, so she asked me to place an order for Petlab Co.'s anti-itch tablets. The purchase process through their site was straightforward, and I found it easy to navigate. I enrolled in their monthly subscription, and so far, I've had no problems with it—it all seems to run smoothly.
Since using the anti-itch tablets, there has been a noticeable improvement in Lucy's symptoms. She doesn't chew her feet like she used to, and the constant scratching and licking have subsided significantly. While she occasionally experiences flare-ups, especially when she's been outside, these tablets have been a great help overall.
Hi Stephanie,
Thank you for taking the time to share your experience with us. We’re delighted to hear that our Itch Relief Chew Pro has made a noticeable difference for Lucy. It's wonderful to know the purchase process was smooth, and enrolling in our subscription service has been hassle-free.
It's great that the skin discomfort is now manageable—outdoors can sometimes bring challenges for our pets. We're here to ensure you and Lucy receive continued support and benefit from our products.
Please don't hesitate to reach out at help@thepetlabco.com if you need any assistance or have more questions. Your feedback helps us enormously.
All the best,PetLabCo.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Oct. 15, 2025
I had a Mini Pin that woke up one day and couldn't walk, so I took him to the vet. They put him on medication and he was walking after that. On Facebook I saw an ad for Petlab's joint care product and I thought I would try it. About two weeks after putting my Mini Pin on joint care, I tried taking him off the medication from the vet to see how he did and he did really good. He was on Petlab's joint care for almost five years and then he passed away with diabetes.
Navigating Petlab's site was straightforward. I appreciated the flexibility of being able to suspend, skip or stop orders—a feature I hadn’t found while shopping for dog food elsewhere, like on Walmart’s site, which can be quite frustrating.
I'm on a lot of dog and cat forums on Facebook and I've been an advocate for Petlab, often recommending them for any dog joint or allergy needs. The probiotics have also been beneficial for my pets. The first time I used it was for my Boxer. She had runny poop and the probiotics helped a lot with the texture of her stool. I also have a Setter and a Saint Bernard and when they start itching, I'll feed the probiotics to them for a month and they'll be good for a while after that. When they get into something and cause an upset in their system, I have to start it all over again.
After seeing what Petlab's product did to my Mini Pin, able walk for four or five more years after, I'll always go to them for any supplement my pets need.
Hi Rebecca,
Thank you for sharing your heartfelt experience with us! We're honored to have been a part of your Mini Pin's journey, helping his mobility with our Joint Care Chews. It’s truly amazing to learn about the positive impact our Probiotics have had on your Boxer, Setter, and Saint Bernard as well. We're pleased that you found our website user-friendly and thoroughly enjoyed the suspension flexibility of our subscription service.
Your advocacy for PetLabCo in pet forums means the world to us, and insights like yours help push us to continue delivering excellence. We're deeply sorry for your loss and thank you for entrusting the health of your fantastic fur companions with us for such an extended time. Wishing you more joyful times ahead with your pet family.
Warm regards,PetLabCo.
Reviewed March 25, 2025
I bought Petlab's ProBright Powder for my senior golden retriever, who was 10 years old and had never had a dental cleaning. I discovered the product through a Facebook advertisement and gave it a try. I ordered it, got on the auto-ship and continued to use it because I know that it doesn't work right away. You have to use it continuously to see a difference. Initially, I noticed the tartar on his teeth beginning to reduce after about three months of continuous use. He also had some redness on his gum line on his back teeth, and that seemed to be less. Unfortunately, I had to put him down when he was 11, but by then, the tartar was almost gone.
Afterwards, I decided to use the remaining product on my younger dogs. One of them, who tends to eat poop, had significant staining on his teeth, but since starting the ProBright Powder in November, the tartar has decreased significantly. As someone who works at a vet clinic, I recommend this product to clients, especially those who can't afford dental cleanings or have pets with mild tartar. My experience with Petlab Co. has been very positive; even though I've never reached out to customer service, I rate them a 5 out of 5 based on product effectiveness, ease of website use, and pricing. I am a true believer in the ProBright Powder.
Hi Danielle,
Thank you so much for sharing your experience and for trusting us with your pets' dental health. We’re truly sorry for your loss, but we’re honored that ProBright was able to support your senior golden retriever’s dental care during his later years. It’s wonderful to hear that your younger dogs are also benefiting from the product, and we appreciate your recommendation to your clients at the vet clinic. Your thoughtful review and 5-star rating mean the world to us! Thank you for being a valued member of the PetLab Co. family.
All the best,PetLab Co.
Reviewed March 13, 2025
While searching online for a solution to my dog Minnie's allergy issues, I found Petlab. Minnie, a small female dog, was struggling with constant licking and biting of her feet due to allergies. We had tried various treatments and vet-administered shots, but they didn't provide the relief we hoped for. When I came across Petlab's ad, it caught my attention as it specifically addressed the behavioral symptoms we were dealing with.
After starting Petlab's probiotics, I noticed a remarkable improvement in Minnie within about a week. She stopped biting and licking her feet, which used to be a major concern for us, especially since she would sometimes have her whole paw in her mouth. The product not only resolved this issue but also seemed to calm her down overall, even though she's naturally more anxious around little kids and other animals.
Although Minnie's allergy symptoms have generally improved, I recently noticed some watering in her eyes, which wasn't as pronounced before. I also use Petlab's allergy medicine and have been considering how to best combine these products for optimal results.
I've recommended Petlab to my family, although reactions to the cost compared to cheaper alternatives vary. Despite this, I strongly believe in the value Petlab provides, considering the significant positive change I've observed in Minnie. I would definitely recommend Petlab to friends and family, rating my experience as highly satisfactory.
Hi Lori,
Thank you so much for taking the time to share Minnie's journey with us! We're thrilled to hear that our Probiotic Chews have made such a positive impact on her overall health. It’s always wonderful to know that our products are helping pets find comfort. We also understand that pricing can be a consideration, and we’re grateful for your belief in the value we provide. Thank you for recommending PetLab to your family, friends, and loved ones. Your support means a lot to us!
All the best,PetLab Co.
Reviewed Jan. 14, 2025
I heard about Petlab through my dealings of having three dogs. About four years ago, I had two dogs and I've had them since puppies. I'm a senior and I didn't think I could deal with a puppy again and I know there's a lot of senior dogs. I got a third dog that's between seven and eight years old, but he's quite frisky and he's perfect in my life. I wanted to reward him. Since he's a rescue, I don't know when was the last time he had his teeth cleaned. I had his teeth cleaned and that was expensive. I hoped to find ways that I wouldn't have to spend the money for cleaning. I got Petlab's product for my third dog and he has cleaner teeth.
The website is good and I've had no problems reaching them in the past. Right now though, I have to call them because I'm ordering too much and I'm gonna have to back down on it. I still use the product, but I don't need that many containers at one time. So far, the product is not 100%, but it's better than nothing. I am pleased with it. I know the teeth are very important for health and I'm glad that I found the product. I also referred my nephew and his wife 'cause their dog's teeth are not the best. I'm hoping they try it as well.
Reviewed Dec. 6, 2025
Products seems okay, but poor customer service. They use AI that often fails and live rep is not there to help. They do not care if you are a subscriber or frequent shopper. They are also using a third party to ship their product so the product gets mixed up sometimes.
Hi Sao,
We appreciate your feedback and are truly sorry to hear about your recent challenges with our customer service. While we do have Zeeko as PetLabCo.'s AI Agent to help speed up responses, you can always speak with a live representative.
Thank you for bringing the shipping mishaps involving our third-party partner to our attention as well. Please know that this isn’t the experience we intend to create for you or any of our customers, whether you're a subscriber or an occasional shopper.
We are actively working on ways to improve both our customer service and the reliability of our shipping processes to ensure accurate and dependable delivery on a consistent basis. Your input is invaluable in this restoration process, and we'd be grateful for the opportunity to resolve these concerns promptly. If there's anything you would like to communicate or another chance we can provide to improve your experience, please reach out again at help@thepetlabco.com.
All the best,PetLabCo.
Reviewed Dec. 6, 2025
This product gave my dog horrible bloody diarrhea. No other diet changes for him. This was the only issue. They promised a money back guarantee via their ads but ONLY unused product is able to be returned for a refund. Definitely would NOT recommend. I tried their online Chatbot to make a return on the unused product and it did assist at all.
Hi Megan,
We're sorry to hear your pup had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take concerns like this very seriously. A member of our Customer Experience Team will be reaching out to you directly to learn more about your dog’s experience and make sure you’re properly supported. We truly appreciate your patience, and we’ll do everything we can to assist you with this. Thank you for bringing this to our attention.
Kind regards,PetLabCo.
Reviewed Dec. 5, 2025
I wanted to inform you that I bought your product about a week and a half ago. I did this because of testimonials and advertising from your company, but this is misleading advertising; it's all lies. My dog is now sick because of using the product. He has severe pain in one ear and is secreting a lot of yeast from it. Instead of helping, the product only made the problem worse. I had to stop using it. I wasted my money; your product is garbage and lies.
Hi Erika,
We're so sorry your dog had this experience. We follow stringent quality measures to provide the best products for our pets, and we never like it when our pups feel less than wonderful. A member of our Customer Experience Team has already responded to your email, so we can learn more about what happened and support you further. We really hope to hear back from you soon so we can look into this in detail and make things right for you and your pup.
All the best,PetLabCo.
Reviewed Nov. 29, 2025
This product doesn't work at all! I am very dissatisfied with this product. Make sure to DOUBLE check your subscription is canceled, I did mine but their system didn't process my cancellation and I noticed they charged me $60.48 to send again this product. I didn't get it why they are doing this, but the true is that they are taking your money so easy playing with your intelligence and taking advantage just because we are desperate to help our pets.
Hi Grace,
We're truly sorry to hear about your experience — we can only imagine how frustrating this must have felt, especially when you’re just trying to do what’s best for your pet.
After checking your account, it shows that the order was already processed before your cancellation was made through our Customer Account Portal, which is why it still went through. That said, a member of our Customer Experience team has already addressed this for you and issued a 50% refund for that order. Refunds typically take up to 10 business days to reflect in your account, depending on your bank.
We never want you to feel taken advantage of, and your feedback is incredibly important to us. Please don’t hesitate to reach out if there’s anything more we can assist you with — we’re here to help.
Warm regards,PetLabCo.
Reviewed Nov. 22, 2025
I am very unhappy with PetLab Co.'s Dental Powder and with PetLab Co. in general. I purchased some and my pups developed diarrhea. I stopped using. They were fine. Tried it again, and same thing--diarrhea. I canceled a subscription, only to have them charge my credit card for $56.00. I have attempted to get a return number as I now have two more containers of this stuff. No responses to my online request to fix this and get a return number. No response to my email and they never answer the phone. PeLab Co. -- do better for your customers. My order number is #**. If you want to do the right thing and communicate with your (former) customers. It would be a lot easier if I could just send back the order and have you credit my card than having to waste my time posting this. TERRIBLE - nonexistent customer service.
Hi Andrea,
We're truly sorry to hear you and your dogs had this experience. We are committed to providing beneficial products for dogs and would never sell anything that could potentially harm them. We understand how frustrating and disappointing this must feel. One of our Customer Experience team members will be reaching out to you directly to help get this sorted — including looking into the charge, your cancellation, and providing the return details you’ve been trying to obtain.
We deeply appreciate your patience, and we're truly sorry you’ve had to spend your time chasing this. We’ll make sure you get the support you should have received from the start.
All the best,PetLabCo.
Petlab Co. Company Information
- Company Name:
- Petlab Co.
- Company Type:
- Private
- Year Founded:
- 2018
- Address:
- 1375 Broadway, 15th Fl.
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10018
- Country:
- United States
- Website:
- thepetlabco.com
