I had a great time purchasing our new puppy. Salespeople really know their stuff. I dealt with Chris at Shake A Paw in Hicksville. The guy knew everything about all different breeds. Nice trustworthy guy. The experience was magnificent. I would recommend anybody who wants a pet. If you're not sure about one? Deal with Chris. When you leave you will be absolutely positive you made the right decision. You will be happy you did.
Purchased our bunny from Tina. She was amazing and very helpful, informative and sweet! She was gentle with the bunnies and answered all of my questions and concerns. Would highly recommend her and your store to friends and customers. Thanks again!
Our experience with the staff at Shake a Paw was great! We purchased our Mini Australian shepherd 7 months ago and could not be happier. We had the pleasure of working with KEVIN and will definitely consider Shake a Paw for our next Puppy purchase. We bring Ryder back from time to time to say hi and grab some toys. Thanks again everyone at Shake a Paw!
I was told puppy (13 week old cavalier King Charles spaniel) was on ** as treatment for kennel cough. I was advised they would bring him to vet for ok for sale. They refused stating he had not coughed for over 36 hours. Two and a half days after sale he was admitted for treatment of pneumonia, worms, and parasites with 5 days of iv antibiotics, nebulizer and three diarrhea meds. Not surprisingly, they refuse to release his medical records to me. Weeks of diligent home care are now necessary to return him to health.
It was a great experience. This was my second time buying a Chow Chow puppy from Shake A Paw. I felt the puppy was cared for and loved at Shake A Paw. Tina really cared for and showed concern for the puppies' health and well being. She made sure we were the right fit for the dog and he was right for us. The puppy is happy and healthy at home. Thank you.
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We purchased our American Eskimo Dog at Shake A Paw in Hicksville and this place is GREAT! The staff is knowledgeable and friendly. The dogs are well taken care of and if any issues arise, they offer services through a local vet. We used the vet services as the puppy developed a cough and they covered the visits, even after the 2 week coverage period as they stand by their word. They are a reputable place and care about their animals.
My husband and I recently decided to expand our family. We went to Shake A Paw to find a puppy and while we didn't walk out with one this weekend we did decide that during the next long break we have- that we would come back for our pup. We love the pups there and the service we received.
Tina is one of the best workers. She is great with us. Always happy. Has a smile on her face. She already know us because we go there a lot and want to work with her because she is just so great with helping us with all of our pet needs. We (my wife and I) are very happy with her services.
I am extremely satisfied by the outstanding customer service at this Shake A Paw location. I have acquired two bunnies from there with the help of an amazing employee named Tina. She has been very diligent and put a lot of thought into making sure I had the right bunnies for me and my family, as well as give a truly unforgettable customer experience.
Thank you Tina. She was extremely professional and helpful. She called to let me know the puppy I was interested in was actually arriving. Received my cockerpoo clean and healthy. Explained all care and training techniques. Made herself available for questions after sale. Thanks again. This was my second puppy from Shake A Paw.
I got a toy poodle from the Shake A Paw store near our house six months ago and I had no problems at all. The overall cleanliness and appearance of the store was very good. Their staff was very good. I still go in there to buy dog food and they always take care of me. I am very happy with them.
The worker I dealt with when I bought my Shorkie was Tina. She was very helpful, courteous and knowledgeable throughout the sales process. I have been back to the store for supplies and she is always cheerful and willing to help me with whatever I need for Chewie.
I have gotten two beautiful dogs from shake a paw. I got a border collie named Stefan there about two years ago and he has brought so much love to our family, it's priceless. I just recently got a black lab named Harley for my dad for Christmas, and that was a success as well. I would highly recommend SHAKE A PAW!!
We were looking for a specific type of puppy and Shake a Paw was one of the pet stores that was within our area that had it. So we went to their Hicksville location and the store was very clean and well-kept. We got a Cavapoo, he's delicious and we love him. The reps also gave us all the stuff that we would need to care for him and provided a full week's worth of vet care after the purchase of the dog. They did a nice job and we had a really good experience. As a matter of fact, we're looking into getting another dog from them. I know that their reputation is not the same as the experience that we had but because of the reputation, we felt that we should do our due diligence with our puppy after purchasing it. We brought him right away to the vet to make sure everything was okay with him and that he was healthy.
It was our first time getting a pup. Our experience at Shake a Paw couldn't have been better. All the staff was knowledgeable and helpful especially Chris. He had answers to all of our questions and we liked that he was honest with us the whole way through. He had a clear passion and guided us to find the perfect dog! We are proud owners of a red and white shiba inu named Titan. Thanks again to Chris for all your help and making this experience one we will never forget. Happy Holidays!
My daughter bought a puppy from Shake a Paw. She liked it and so I went online myself and everything just went from there. My puppy's a Mini Hippo which is a Cocker Spaniel Shar-Pei mix and he's now two years old. I dealt with other stores before and Shake a Paw was pretty good. I would recommend them.
I adopted a dog from a friend and they got the dog from Shake a Paw Puppies. I was looking for a rescue dog of the same breed which is not that common, so I checked with them if they had any. When I went over there, I liked what I saw in terms of the environment. The dogs were in open pens there. The puppies can be seen in a more natural environment amongst themselves playing and frolicking. Even the ones that were enclosed and in smaller containers, they were clean and well-maintained and the animals looked to be in good health and in good condition. All of their eyes were clear, they didn't spit and there was no smell even when you took the mouth. The animals looking healthy was an indication of having maintained it off-hours as well. My neighbors who have young dogs got their dogs there too and they also had very good things to say.
The staff was extremely helpful, not pushy. They were feeling me out as much as I was looking at the dogs and feeling them out as well. They asked very good questions to get a sense of how I would be as a pet owner and what my experience trouble would be. I was very pleased with the fact that they were questioning me as well. They want to make sure that she got a good home.
They would make suggestions based upon what my lifestyle was and needs for and what I was looking for in terms of a family member of an animal species. They gave me guidance as she got older what her food and needs would be or recommended based on their experience. In addition, the pens were constantly being cleaned while I was there - people mopping the floor and wiping it down. They have attendants there and as soon as one of the animal pets gone to the bath and they were in there changing the paper.
Almost all of the people that worked there are big time animal lovers with multiple dogs or animals in their own household. They shared their best practice tips and different things. A lot of them do training on the side. Even though I didn't engage enough with training, they offered that guidance free just upon having conversations with them. I got that sense from everyone that I dealt with. They were all very engaged and they always ask about the dog. My dog's name is Betty White, an American Eskimo, and they always remembered her name and who I was. They all enjoyed what they do.
They also gave a recommendation about the vet that they work with and they were selective. They didn't just choose anybody. I love the vet so much and I've been using my other vet for over 30 years. I'm now using this vet. The vet said that he sees a lot of dogs from that location that are all in good condition. He said that my dog is another one from that location that didn't come to him with Kennel cough which dogs can get so easily from everywhere. Also, when you get the dog, you get the first three months of free vet visits and the follow-up shots.
The puppy is a year old and she has quite a personality. She's a very happy and well-adjusted dog. I've gone back there since the original purchase for the food and various other items like leashes. They offered a full-service pet store with items that as your dog grows you'd find helpful. I needed to get bigger harnesses and they helped fit the dog with the proper size and also one that would best meet her in entry levels.
We saw Shake a Paw in the neighborhood and the people who went there got great dogs. We got a Mini Goldendoodle from the Lynbrook location and the store was spotless. The customer service was also excellent. They were very attentive and good. Omar, the young man who helped us, explained everything very well. He remembered our names and the dog two weeks later when we walked in.
We got a lovely puppy from Shake a Paw!! Everyone there was very pleasant and helpful. This is the second time we got a puppy from them and was very pleased. I would definitely recommend this place when you are looking for your Fur ever friend!!
Last week In September I went in Shake A Paw and fell in love with my fur baby. When we were about to start paperwork I noticed he had a little cough and snots. They said they had to keep him until he was vet approved to leave. On October 6th they called me. He was cleared to go home. I went with my son and fill out paperwork. I told them I had my own vet. I was told fine. If any issues bring in the bills and they want them in then send me a check.
When I was almost home the puppy sneezed to where green snots came out of his nose. By the evening I had to rush him to the vet. He was coughing up foam and dry heaving. His nose was so filled of snots. He was eating fine and going to the bathroom. No issues. I left spending over 400. I called the store and spoke to James. How he's a manager is beyond me. He yelled at me and pretty much blamed it on me. He said I have to use their vet otherwise they don't do anything. I told him I signed a paper saying that in 14 days I have to take the puppy to the vet and they have to reimburse me the charges. James kept cutting me off and talking over me telling me when a dog leave they get sick. I told him "he got sick within 15mins?" I said "you sent him home really sick." And he said my vet who I have used for 6 plus years is wrong and lying to me. My pet is fine.
I said I'm sending in the bills and I expect a check with my refund. After all my puppy was sick. He's 13 weeks old and I paid over 3500. Now my puppy is more sick and got my other dogs really sick to where they are hospitalized. The puppy has not got better at all. I went to the vet for his check up and they have to change his meds and almost had to stay overnight. Only reason he's not is because he's still eating. His X-rays show how filled his chest is with fluid. He's now on 3 meds along with a breathing treatment every 4 hours. I came home and called but James was not available and I spoke to Anthony who at first thought he was nice but turned nasty just like James.
I explained everything saying how I paid over 1000 in vet bills within 3 weeks and now I have 2 very sick dogs. He told me it's not his issue. "Vet tell you what they want." Their vets tell the truth pretty much and if I don't use their vet oh well. I told him that's not true. I read the contract and the person I did paperwork with said my vet was fine to use. I don't want to use a random vet that I don't know and on top of that as I read reviews it's James' family member that the vet. I called the "Corporate Office" but they can't handle hicksville issues. They just know they get a lot of calls about these issues.
How can a business do this to people? First I was overcharged and I accepted that because I fell in love with this puppy and so did my kids. They don't stand by their word and when there is an issue they want to put the blame on you. I get when dogs are mixed they will get sick but if he was still sick they should have not let them go home. Now I spent about 5000 and we don't know if my dog is going to make it. On top of that my other bulldog is very ill and not getting better. They need to be shut down. My next step is a lawyer and they will pay for everything.
Everyone here was so helpful with the purchase of our new Maltese puppy! He has the best personality and such a sweetheart! We highly recommend Shake A Paw to anyone looking to take home a new fur baby!
James and the staff here at Shake a Paw are wonderful. We purchased a Mini Golden Doodle who unfortunately needed a few days rest and he could not be released to us right away. The staff let us visit everyday and play with our new pup until he was cleared to come home. They made us feel welcome and secure in our decision to go with our new puppy. This is our 3rd dog we have purchased with James and we could not be happier. Thank you and your staff for excellent customer service and a passion for what they do!
Shake A Paw - Long island- bought a puppy from this store. Initial experience when purchasing the dog was good. Returned with some basic questions and it turned into a non-friendly experience. Would I recommend this place to friends and family that are interested in a pet or supplies? The answer would be no. I can only imagine if I had real problems that needed to be address. Sorry, but I will be taking my and my friends' business elsewhere.
A friend of mine bought a puppy from Shake a Paw a few years ago and said she had a good customer service experience. The store was in the neighborhood. I went and checked them out a few times before I made a selection. I wanted something small and had gone to shelters too but the small ones that came in there were sickly, so I decided to make a purchase instead. Also when I buy a dog from a pet store, I have more information. I got a Maltipoo last March. Sunshine is five months old and very friendly, energetic, and lovable. I wanted to buy the same type of feed that they were giving Sunshine, at least to start off with and I’m still using the same one. The guys at the Lynbrook store were very helpful and knowledgeable.
Omar was our guide that night to picking out the right puppy for us. Omar was great, so helpful and kind. We left with the right puppy that night – a Mini Golden Doodle. I would get another from that store. The puppy is great and lovable. Omar even remembered us when we went back a week later to buy Ruby more toys. Love the store and Omar for a perfect puppy named Ruby :)
I purchased my 4 months Australian Cattle dog. The staff were great. They weren't pushy as some pet stores can be and were extremely knowledgeable especially for the type of breed he is. They also provide a certificate for a free physical at a local vet in which is at no cost to you. Completely Satisfied and would recommend to others!
Had a great experience purchasing my puppy. Will highly recommend them to family and friends.
Tom & the Shake A Paw Team in Lynbrook are amazing... They offer a no-rush, positive puppy experience... Their objective is to find the right puppy for you & the right home for the puppy & will work with you until that perfect match is made, whether that match is made on your 1st visit or 100th. Shake A Paw will also educate you about each individual breed/puppy based on fact & their own personal experience/opinion, to ensure BOTH owner & pet are happy. My family has purchased 2 Shake A Paw puppies & plenty of products since their opening in the 90's & have visited & worked with both the Lynbrook (Ask for Tom) & Hicksville (Ask for Ricky or Joe) locations & feel Shake A Paw is a safe Long Island bet to find a furry friend, or an array of small pets & products to fill all of your animal family needs.
We live about four blocks from Shake A Paw in Lynbrook and that’s like our second place to live. I love going in there and we're always looking around. We got our puppy there almost four years ago when we tried to adopt one and I couldn’t find one that I loved. She’s a Pekingese Poodle and she’s a lap dog. She’s at least seven and a half to eight pounds. She’s healthy and her name is Bailey. We got her when she was just four months old.
Their Lynbrook location is clean and since we bought her, they’ve redone the store so it’s even nicer now. Their consultants were all helpful and knowledgeable. If one didn’t have the answer, they would go to the other to find the answer, which I thought was nice instead of giving us a fake answer. Every time we need a new toy we go there. Also, a lot of their staff when we bought Bailey were still there. So every time we go in there, we’re like a second family to them.
We purchased an English Bulldog from Shake a Paw three years ago in the month of May. Her name is Lola and she's now three years old. They say it could be a little tricky with English Bulldogs because they usually have issues, but we’ve been lucky. So far, Lola’s perfect. She gets regular vet visits, and she has a clean bill of health. I’ve actually brought her into Shake a Paw to visit. We’ve stopped in there from time to time looking to also purchase another dog in the future.
We got her from the Lynbrook location. Their staff is extremely knowledgeable and not pushy at all. The same familiar faces for a couple of years now that I’ve seen who work there are extremely helpful. They know us now when we go in there. This location is spotless. When you pass by, the windows are sparklingly clean. When you go in, everything is maintained. No matter what time we’ve been in there, it’s always the same. Also, we get the same great experience every time we go in. Additionally, a lot of people go to Shake a Paw, and I heard from these people that Shake a Paw always stood by whatever issues somebody has had with their pet.
Shake A Paw Puppies Company Profile