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Shake A Paw Puppies
Shake A Paw Puppies
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Overall Satisfaction Rating
4.64/5
  • 5 stars
    30
  • 4 stars
    6
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    2
Based on 38 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Shake A Paw Puppies

Lynbrook, NY

ConsumerAffairs Accredited Brand

For the last 30 years, Shake A Paw has provided the best products and the most extensive selection of puppies to over 30,000 families. Shake a Paw’s pet consultants work seven days a week to help you with any questions or concerns you may have about your new puppy. We have two locations in New York: Hicksville and Lynbrook, that also carry supplies, accessories, food, crates, toys and more. Visit our website today to learn more!

274 Shake A Paw Puppies Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 21, 2018

I wanted to write a review to tell people about my experience at Shake A Paw. It started with just a trip to shake a paw to see the puppies. We were greeted by Bryan who was extremely helpful, friendly and a pleasure to talk to. He introduced us to a Mini Australian Shepard who we fell in love with immediately and decided to purchase. We then met James the manager was also extremely nice, helpful and a pleasure to interact with. My experience was 5 star and I recommend shake a paw to anyone looking to bring home a new member of the family!!

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Verified Reviewer
Original review: June 3, 2018

McHaela the associate was great in finding us our forever puppy and also helped us with giving information on how to take care of him and also telling us everything we needed for him. I would definitely recommend this place to friends.

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Verified Reviewer
Original review: April 5, 2018

Wow great place to buy a puppy!! Brian was so great helping us with our purchase. He helped us with all our questions. They even said we can call any time while they are open to ask for help. If your looking to buy a dog please try them first if not see them before you buy. Really are friendly and helpful.

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Verified Reviewer
Original review: April 4, 2018

Purchased our fourth dog recently and the experience was quick and easy. The staff treated us well and was helpful with our questions. We were able to purchase all the supplies we needed and whenever we go in they continue to be very helpful and insightful.

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Verified Reviewer
Original review: March 24, 2018

It’s a wonderful place to go, my friend and I went there and she fell in love instantly. It’s a wonder establishment to go to. They have my blessing. The workers are very kind and they teach you everything you need to know about your dog.

2 people found this review helpful
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Verified Reviewer
Original review: March 13, 2018

Adopted a 4 month old mini dachshund, she's been everything we've wanted and more. Her dewclaw was incorrectly removed, and Shake a Paw paid for its removal. They recommended a wonderful vet, who we love. Side note - we went in every Saturday for several months simply to play with puppies before we found the perfect one. Shake a Paw was very patient with us during this process and helped us pick out the best puppy.

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Verified Reviewer
Original review: March 6, 2018

My girlfriend and I are in the market for a Puppy. After spending a decent amount of time in the Lynbrook store yesterday deciding which puppy we like best, my girlfriend asked to play with a puppy. We asked a male sales Rep which told us we had to ask another female sales rep. When the female sales rep approached us and we asked to play with the puppy, her response was “are you sure you really want to play with this puppy? They get sick very often so you probably shouldn’t.” I told her that we were seriously interested and finally she let my girlfriend play with the puppy. My girlfriend went in the booth with the puppy and I stood outside looking in. The female sales rep left and the male sales rep came over. I asked him how much a different puppy was and he looked at me and responded “a lot” which I was offended by.

I let the comment slide without saying anything, but then he began to make more demeaning comments which caught me off guard since we had no other previous interactions which would have brought about this behavior and my girlfriend and I were serious about bringing the dog home. At this point I was bothered by his comments so I responded “why wouldn’t you tell me how much the other dog was?”. He responded saying “because I know you wouldn’t have bought it”. At this point I was so bothered that I had my girlfriend give the dog back and we left the store and she was crying the whole way home because of the situation and how badly she wanted the puppy. This was unacceptable and unwarranted behavior by the sales rep and I hope that Shake A Paw fixes this problem.

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3 people found this review helpful
Verified Reviewer
Original review: Jan. 8, 2018

We purchased our Basset Hound, Caramel, from Shake-A-Paw. Kez was friendly and very helpful. She made sure we had all the items we needed for Caramel. Caramel made a wonderful transition to his new home and sends many licks to Kez for her help.

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Verified Reviewer
Original review: Dec. 28, 2017

We have had such wonderful experiences with your Hicksville Shake a Paw. We first went to Hicksville for a dog and bought a mastiff, then we returned a year later and got a Frenchie. Today James helped us again and we now have another Frenchie. Thank you for hiring such wonderful, knowledgeable and caring staff! It is nice to walk in and see the same friendly faces.

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Verified Reviewer
Original review: Dec. 27, 2017

My girlfriend and I had made a short list of puppies that we thought would be a good fit for us and our apartment. The staff was very helpful and helped us make an informed decision about the best puppy for us. We ended up spending a number of hours with the puppy we picked and the staff answered lots of our questions and were very patient with us! He's very socialized and friendly, and it's obvious they take great care of the puppies. We recently went back to visit, and our puppy was so excited to see the staff!

2 people found this review helpful
Verified Reviewer
Original review: Dec. 24, 2017

I walked into Shake A Paw with my dog recently with the intent of finding a treat for my dog. They have an edited selection, as their focus is more on selling puppies than on being a pet supplies store. I was able to find a yummy treat for my dog, and the staff was very friendly to me and my dog.

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Verified Reviewer
Original review: Dec. 24, 2017

The entire staff at Shake-A-Paw is fantastic. Most notably, Tina, a customer service rep, who works at Shake-A-Paw, greeted us and gave us thorough responses to our inquiries about the different dog breeds located at this store. I was very grateful and I look forward to making a purchase at her store.

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Verified Reviewer
Original review: Dec. 5, 2017

This store is the best. Dominick gave us incredible service. He is so knowledgeable. Best salesman ever. James, the manager, could not have been nicer. I would recommend Shake A Paw in Hicksville to anyone with pet needs. We left another pet store, came here and got the most precious morki. This is a 5-star store. You will love it.

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Verified Reviewer
Original review: Nov. 30, 2017

Best decision of a lifetime was going to Shake A Paw on a Sunday. We found our baby boy (Yorkie Poo) that my wife and I fell in love with. The Shake a Paw team members made it very easy for us to be approved and go home with our baby the next day. The Vet visits were covered as we were told and also received help from the crew in training. Thank You so much for making this decision memorable!!

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Verified Reviewer
Original review: Nov. 28, 2017

We recently purchased our 10-week old Teddy Bear puppy from Shake a Paw. We had excellent service and the staff was very knowledgeable in getting us ready to take her home - Anthony was super helpful! They went over carefully her daily routine, what the first couple weeks would be like and supplied us with all the necessities she needed. I would recommend anyone looking for a puppy to stop by and chat with the staff! Great puppy selection, as well as other animals; i.e. cats, fish, rabbits.

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Verified Reviewer
Original review: Nov. 23, 2017

Everyone is very helpful at your store and you have all the best brands that I want for my two dogs. From buying my pups to shopping there for them it’s always a great experience. The staff is always so polite and helpful and suggests the best items for my dogs. Thank you.

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Verified Reviewer
Original review: Nov. 18, 2017

I live in Lynbrook and have been to this store hundreds of times. Each time has been extremely positive experience. The staff is extremely nice and knowledgeable not only about all their puppies but all their products as well. Besides the super staff, the store itself is extremely clean and they are constantly cleaning out the puppy playpens. I went in today to return an item but couldn't find my receipt. Tina went above and beyond for such a little item - but that is customer service at its finest!!!

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Verified Reviewer
Original review: Nov. 7, 2017

I have been going to Shake A Paw since they opened many years ago. I purchase all of my puppy (dog) supplies and food from them throughout the years. I have had the pleasure of dealing with Kathy (an employee) for several years now. She always greets me with a big smile and hello. She goes out of her way to assist with any supplies I need. While purchasing supplies, I usually take a few minutes to play and look at the many breeds of puppies on display that day. Most of the time they're on many types and different sizes and temperaments. There's nothing that can change a bad day to good more than the happiness shown from a puppy when you give them a little of your attention. They are very well taken care of by the entire staff.

I have never seen anything but a very clean, organized and well stocked store. One of the best things is it never smell of anything unsanitary. Not just because they obsessively clean the cages but they always have those great smelling candles lit within the store. I would highly recommend this place to anyone that needs or wants a new friend to add to their family or just needs supplies for their existing ones. Great store, puppies, and employees!

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Verified Reviewer
Original review: Nov. 6, 2017

We purchased our last two puppies from Lynbrook Shake a paw. We purchase all of our food and toys from their continuously and find them to be very attentive and professional. The puppies are doing great!

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Verified Reviewer
Original review: Nov. 4, 2017

We bought Bailey here 7 years ago. He is beautiful and loving and healthy. Bailey is a unique looking mix breed and I got him at 8 weeks old. James helped me pick out his food and all his doggy needs and referred me to a vet. I had a great experience getting Bailey. I was allowed to play with him and knew right away he was the one.

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Verified Reviewer
Original review: Nov. 2, 2017

I can't imagine going anywhere else to get what I need for my pups. We brought them home from the Hicksville store in April and have been back a ton of times since. Every staff member I've encountered is great!!! Anthony, James, Chris; the whole gang at this store, all amazing and super helpful. Thanks everyone!!!

2 people found this review helpful
Verified Reviewer
Original review: Oct. 31, 2017

Everytime I go into Shake a Paw for my puppy’s supplies, I am always greeted by the employees (I wish I can remember her name). They are also really helpful in finding what I need. They even follow up with how my puppy is doing. I highly recommend!

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Verified Reviewer
Original review: Oct. 29, 2017

Thanks to Anthony and Kyle for helping me out. They answer all my questions, and explain everything well! I got my first husky a year ago, so I went to find a boyfriend for my girl husky. Now they love each other! Thanks again. You guys rock!

3 people found this review helpful
Verified Reviewer
Original review: Oct. 28, 2017

We stop by the Lynbrook store quite often as we have purchased a dog from them in the past. We are looking for a new puppy. Tina is very knowledgeable. Hopefully we will find our new fur ever friend soon at Shake A Paw in Lynbrook.

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Verified Reviewer
Original review: Oct. 25, 2017

This is the best place to buy an animal. I got my little Daisy from here. She was healthy and pretty as can be. I recommend all looking for a new addition to the family to stop by and give them a chance. Excellent store!

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Verified Reviewer
Original review: Oct. 14, 2017

Had a great experience with the purchase of my guinea pig for my children. After a day being home the water dispenser I purchased was leaking and they were very helpful and gave me a new one. They provided me and my kids with everything I needed to care for the animal and educated us on what to expect.

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Verified Reviewer
Original review: Oct. 8, 2017

Our experience in buying a Havachon was good at Shake A Paw Puppies. Anthony brought us two adorable dogs and allowed us time with them in a private space. He answered our questions with appropriate knowledge and to the best of his ability. He reviewed, quickly all of the information we would need to care for Louie. Anthony helped us pick out appropriate accessories for our new pet, Louie. Anthony reviewed all of the paperwork needed.

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Verified Reviewer
Original review: Oct. 3, 2017

Shake a Paw Hicksville - I am satisfied with Shake a Paw and bought my furry friend a while back and was very happy with the customer service and help to find the right buddy for me and love the selection of designer dogs that I can't really find anywhere else. For example, I got my Pomsky there and you guys did a great job helping me and giving me information.

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Verified Reviewer
Original review: Sept. 24, 2017

The staff was very friendly and knowledgeable. The store was extremely clean. We were able to sit and play with our new puppy without feeling rushed. Our new puppy had his forever home, and was extremely healthy. The first week we had to go to the first well visit with their vet, we were so happy with their chose. The office was clean and staff friendly, we would of love to return there but was too far from our home. Overall experience was amazing and we love our puppy Spike!!!

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Verified Reviewer
Original review: Sept. 21, 2017

Dog was taken from her mother too soon and she has puppy anxiety. Now her both knees have to have a operation. At 7 months old. I paid over 3,000.00 dollars for her. She was born in Another state and it must have been a puppy mill. He has to be shut down. No one these days has money to spend like that. We love our pet and we are heartbroken. I have a sick husband and I am sick myself. My children got us the dog for happiness not to have trouble with it.

5 people found this review helpful

Shake A Paw Puppies Company Information

Social media:
Company Name:
Shake A Paw Puppies
Website:
www.longislandpuppies.com

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