Chewy.com Reviews

I attempted to put in my monthly order. I was able to add my canned pet food, treats but when I tried to order 2 other products I found they wouldn't be added to my cart. I called customer service, they stopped carrying the small size of cat chow and 7lb size of litter. I like the small size of cat chow because it stays fresher and I need the small size of litter because I can lift it easier. Now I have to get theses from Publix. Very disappointing.

We have been ordering from Chewy for quite some time and have always had a great experience. I've had to call customer service twice, and both times, they were pleasant and helpful with the issues I was calling about. However, today, their dedication to their customers was evident. A few days ago I had to cancel our auto ships because we had to say good-bye to our beloved 13 year old bulldog. We are beyond heartbroken, but Chewy made it very easy to cancel and I was grateful it didn't take anything substantial.

Latest example, my dog needed to change his antibiotics. Delivery was scheduled/promised for 2 days later, via FedEx. However, Chewy allows FedEx to subcontract delivery to Ontrack, which is extremely unreliable. If you need meds on time, and don’t want them sitting in a hot car or truck for days before Ontrack decides to deliver it, use a different service or get the meds through a pharmacy chain or your vet. The savings at Chewy are not worth it if you are going to get spoiled medication that has been “out for delivery” on a truck or car for days.

We have been using Chewy.com to order Pet food and Medicine for over 10 years. On Friday November 28 2025 our Veterinarian ordered antibiotic for our very sick cat. It is Thursday December 4 2025 6pm and we have not gotten the antibiotic. I wish Chewy corporation would have told us that this prescription would take a week and that we should order elsewhere, before we put in the order not afterward, and before we had to ask the Vet to use Chewy. I want to warn other people not to use this Chewy system for their sick animal.

This week I lost my sweet Chi dog Kate Winslet AKA Winnie. I immediately called Chewy the day of her death to cancel a prescription food order for Winnie that I hadn’t ordered on Thanksgiving in a desperate attempt to get a special prescription diet to my house so Winnie could have the proper diet to keep her stomach from bleeding. Still tearful while calling Chewy to try to reroute the food order, the Chewy representative could not have been kinder and more compassionate in my time of grief. Not only did Chewy immediately Credit my account for the food I no longer needed, but they also offered to credit my account for an injectable steroid That I had received the week before and had not been able to use before Winnie’s death. Chewy suggested I donate the no longer needed food to a shelter in need.

Been using the auto ship feature. Went great in the beginning but then turned south real quick. Reached out to them about my shipment and they could not provide any information. Lacked empathy and compassion. They are not offended to cancel the order and submit a new one for my pets food. The new order would take 3-5 days to arrive. What’s the point when you have it on auto shipping when they do not have it to you on time.

I purchased something from Chewy. And they explain, they had a $20 gift card. The price that they showed was 80 some dollars. And they didn't show the accounting, so I thought I had it for 60 some dollars. The picture shows a copy of a gift card from chewy. I could have placed the order on Cyber Monday for cheaper. In the like $70 I contacted chewy and I told them, can I get my gift card? They told me it was already applied. So I didn't get a gift card. I got a coupon. I contacted them and they were no help at all. I'll never order from them again. See the attachments, false advertising. Bait and switch.

I have been a customer for over 10+ years, my 15 year old Dachshund has pancreatitis issues and needs special prescription low-fat food that I order from them. Over the last 3 months my orders arrived with no packing in them, and most of the cans were damaged. I repeatedly sent pictures to Chewy of the poorly packed boxes, the bent cans, talked to managers, etc. At first they attempted to call me back at an old phone number I had 10 years ago, then when I actually talked to a manager they assured me the next order would be packed correctly, etc and I believed them. This is expensive dog food, over $5 a can. I received an order today that had absolutely NO packing in the box at all, and only 3 cans out of 12 were good, now my dog is practically without food. I have disabilities and no car so it is importantly that I get delivery.

in my last few shipments, where I've ordered two 20# bags of Frisco litter along with my $50-75 order of canned food and cat treats, the bags of litter make a cloud of dust when I pour them into the bin in which I store the litter. AND it tracks EVERYWHERE!!!

Chewy used to have an outstanding service in the past. Over the years the quality of the service detariated and became not customer friendly. It is just shame to see the quality to drop to levels that is no longer pleasant experience.

I have been using Chewy for ten years, and I have had favorable experiences with them. It was when I used their pharmacy that I incurred problems. My dog needed a pain medication and it took so long to ship the medication even though it showed it was approved by my vet immediately. I had to call them to inquire why it was not shipped for them to ship it. Unlike other pet pharmacies, they lack the ability to do overnight shipping. Chewy may be good a good option for food, toys, and treats, but for important pharmaceutical needs vet pharmacies are a much better choice.

Chewy has been one of the best sites I’ve used for my pets. The products they sell have been great from price to quality. They have been really great about communicating when my orders have shipped and when they have arrived at my home. They have also contacted me when there was an issue with my order and were very quick to send me a replacement.

Chewy is an amazing company. Not only is their app easy to use but their auto shipping feature has saved me a lot of hassle. They also have fair prices. Best of all, they truly care about their customers. I randomly received a painting of one of my dogs as a gift, and every time one of my fur babies has passed away, Chewy has sent me a condolence package with a gift to remember my loved one. <3 I just lost my dog who I have had for 14.5 years and Chewy sent me a card and a rock with her name on it. They don’t have to do these things, but they do.

I've always liked Chewy because I could make my purchases at a reasonable price and get things delivered for free. I only buy food for one time (1 months worth x 2 animals). I don't use auto ship because I'm never quite sure how much I'm going to need and when I'm going to need them so I don't want them on a recurring basis, aka autoship. Also, it happens frequently enough that when I go in to make the same purchase they are out of stock of the item that I want. So if it were on auto ship, there would be no way of knowing if it's in stock or not.

Haven’t used it. But have heard good things about it from others that have used it. Looking forward to using it. Chewy was very helpful with problem with the delivery as the carrier left it on the door step during heavy rain without putting it in plastic. Chewy noted it and was going to address the issue with the carrier.

I recently lost my beloved, Khan, Siamese, love of my life. Chewy sent me flowers! Who does that? I can't thank Chewy.com enough for thinking of me and my loss. Extraordinary service and heart. The 2 agents I have spoken to have been professional and empathetic. Perfect combo.

I have spent many dollars on this company's website and I've always had great luck with them. The customer service was amazing but that has all changed for me. They keep sending me coupons in the mail for $20 off if I spend $49 or more and then the coupons won't work and every time I call them they have some sort of excuse as to why they might not work. I'm done playing your little games. You can keep your items and I will find a new company to spend my money with. Thanks for wasting my time, done with your ridiculousness.

I am thankful to Chewy for helping me feed my fur loves in our time of need. My fur loves are family and I wouldn’t ever want to be without them and I want them to have all they need. So, on this Thanksgiving I want to give thanks to the Chewy family.

I wish I could give Chewy a rating of 10 stars. I have been a customer for almost 30 years & I have had very few issues with this company. First, I would like to thank their customer service representatives. They are the nicest people to talk to you & are ALWAYS friendly & are more than willing to help with an issue. I have had probably 5 issues & they went above & beyond to help me. No questions asked & just took care of the problem immediately. I do not know what problems other customers had, but to see a 3.5 rating is DEFINITELY WRONG, but I believe that no matter what you do for some people, they are never happy. Chewy is the BEST company out there for all of your pets needs. Love you guys!!!!

Order for 35 lbs dog food placed. Received notification that order shipped on Nov 21, yet Nov 25...still waiting.. Zero delivery. While customer service can apologize, the non delivery causes issues with lack of dog food. Very irritating.

When our miniature poodle passed away, Chewy sent a vase of yellow flowers on our doorsteps with a note of sympathy. It was just an uplifting gesture from them. We were pleasantly surprised and didn’t expect the cheerful flowers at our doorsteps. Extremely thankful to Chewy for their compassion for the loss of our beloved Buffy Jean.

I have been a Chewy customer for way many years. Love the selection, customer service, all of that. I have a review of their customer service that goes above & beyond. My Dudley, 15 yr old cat, went across the Rainbow Bridge. I received a BEAUTIFUL, big vase of flowers w/ a condolence message that was so well written that it made me cry. It made me feel genuinely valued as a customer & also makes me feel part of the Chewy family. Chewy can count on me to stay with a company that makes me feel this way. I'll be a customer for my file.

We have a rescue chihuahua that is 14 years old and she has no teeth with an irritable GI system. We have tried a few different types from Chewy.com. We needed to return 11 cans out of a case of 12 -13 ounce cans. Their customer service department informed they would just refund the monies and we could donate the 11 cans to a local shelter of choice. That is pure kindness and excellent customer service!!! We love Chewy.com for our 4 furries, always prompt with their shipments. Thank you.

Do not buy anything from Chewy.com. I had to return some products, their warehouse lied about what was returned and refused to refund. It happened to 3 of 4 returned packages. Chewy is not a honest business, they cover up one employee's lie with another lie.

Chewy is good for over-the-counter products. The pharmacy is TERRIBLE. The vets around me do not work with Chewy, so I get a prescription printed out. Chewy will NOT accept it via pdf EVEN THOUGH they will contact the applicable vet to ensure it is a valid prescription. TERRIBLE customer service for a large company.

Have been a customer of Chewy for a very long time and recently I was advised Chewy needed a prescription in order to continue for me to obtain the food my dog needs at a very high cost. Chewy was to call my Vet for authorization and was advised no authorization was necessary however Chewy failed to advise me and my dog was devoid of his special food. I obtained a script from my Vet and emailed the script to Chewy and upon calling I was fed nothing but excuses including the email might take a day or so to arrive. Such nonsense. End result was Chewy could care less if my dog gets his special food in a timely fashion and despite it being the fault of Chewy I was not offered a suitable apology or solution. Chewy claims it's not their fault despite the evidence that it is. Chewy SUCKS!

I had an extra charge show up on my credit card statement so I called to ask what it was for. Never got a straight answer but at that time I was informed there were many orders placed and sent to different addresses on an account associated with my name and number. The CSR even gave me a name and an address of one. The address turned out to be a 20 acre vacant lot of land in a neighboring state. I immediately terminated my autoship order and deleted my credit card from my account.

Last Sunday after church I called Chewy Customer Service regarding a grooming wound to my white poodle, Georgia Gail. I had just found it and was deeply concerned because it was so red and weeping. Their Customer Service rep was so genuinely concerned and helpful in locating a OTC topical medicine, waiving the shipping charge and I got it the next day. Then couple days later I received a box from Chewy with a Get Well card and a new toy for her. Wow!! That was so amazing to me. Best Customer Service I have ever received from any company in my 78 years. Thank you Chewy and Georgia loves her toy, the medicine immediately helped and she quit licking it.

I have used Chewy since 2020. I have ALWAYS received OUTSTANDING customer service. I lost my 12-year-old Airedale on 11-10-25. I had an auto shipment of dog food scheduled. I contacted Chewy to cancel the order. Their kindness and care has been genuine. They sent me a beautiful, fresh flower arrangement within days as well as a very dear message. Knowing I am not an ongoing “spender” at this time. I was profoundly touched. In this world, it is easy to recognize those who are just “in it for themselves,” and I know we pass on that information. I wanted to take a moment and send a sincere thank you to Chewy for going above and beyond. I have shared with my personal social media as well as word of mouth, I want to share on their reviews. They care and that is worthy of sharing. Thank you Chewy.

I absolutely love them. They're super responsive in their customer service live chat, send my pup a birthday card, and a holiday card to our family as well. It's so convenient to automate dog and cat food shipments. They're likely a really large company by now but it still feels somehow like a small business in the best possible way.

I can’t say enough good things about Chewy. Their selection is great on all products and even more importantly, a great selection when you have a special needs animal. The availability of items is consistent. Shipping is incredibly prompt, sometimes overnight. Love just opening up the door and having my package there without having to search all over for the pet food we need. Our one cat needed a script for Chewy to ship the prescription food. I answered a few questions on the Chewy site and they reached out to our vet to get the approval super quick. No coordination of anything was needed on our end. The one time we had an issue with an item, Chewy immediately jumped in to make things right. We are very happy Chewy customers.

We have always used Chewy for both regular products and pharmacy and every time we would have had a pet die, customer service people are so kind. We've received flowers when our dog died and today I received a beautiful card and a hand-painted stone for my garden in memory of my kitty.

Chewy has always been a great site to use for pet supplies. Not only do they have a great selection and good prices, they also send coupons out several times a year. In addition, their return policy is amazing. Most times they will give you a refund and ask you to donate the food to a shelter! They send out birthday cards for your pets every year as well. This year, we lost our beloved dog and Chewy sent us flowers from a local florist. I’ve never heard of a company who does things like that and it meant the world to us. Whenever we are capable of getting another pet, Chewy will be our go to supplier for everything.

To access my account I have to use Chrome. Sign in with email and I have a 20+ widget password. I am looking elsewhere. What am I really saving? $20 every 6 weeks? That is not a savings if I cannot track my order on my phone.

I just had the perfect customer service experience with Chewy.com. There was an issue with the payment information on one of my autoship orders and I was instructed to call to resolve it. Not only did I not have to work through an annoying selection of prompts, a real, pleasant-sounding human being answered the call almost immediately and had the issue resolved in under six minutes. What a refreshing experience after having dealt with quasi monopolists last week regarding my phone service, for which I spent hours (yes, hours!) on the phone and in chats, only to unwind the entire switching transaction.

I've been using Chewy for some years now for all my pets, and recently had an experience I felt I needed to share. My small dog got a bad case of fleas recently, and I ordered some products from Chewy. I got Shampoo, some spray, and a dog flea collar. After a while it didn't seem to be working and he still seemed to be itching a lot. I left a not so good review about these products on Chewy.com. I wasn't expecting a refund or anything, but Chewy refunded all my money for that purchase. I still can't believe it. That's customer service that I haven't seen anywhere else. Chewy is top notch.

I’m not sure how anyone could be unhappy with their customer service! Hands down one of the best there is. I’ve ordered a couple of things over the past few years that didn’t work out and refunds were a breeze. I am writing this review today because I am floored at how good the cs actually is. I purchased treats for my dogs and left a review. I accidentally did 3 stars instead of 5 which is what was intended. I received an email from CS the very next day asking what I was unhappy with and offering to fix whatever it was. I will definitely be ordering more from them.

I bought the get real food from Chewy. All three flavors obviously coz they don't let you really choose. And I have six dogs and none of them would eat it. The food did not look at all like the photo. When I was leaving the review on their own website while processing my photo of what the food looks like they just said I left a review. Didn't even let me upload the photo. This is a total waste of money. Do not waste your money on this. It's absolutely disgusting. If you're looking for good food go to Farmer's dog, at least their food looks like the photo. You will see their photo of what the dog food looks like and you'll see what the dog food actually looks like.

For the last several years I was in charge of ordering cat food for the animals and as far as I know every time I made a order it was automatically put on auto ship, so when my mother called and decided she was going to handle this herself now they took advantage of her and charged her full price without even offering her the auto ship and when I asked for a discount they want me to pay for shipping return shipping on the items that they clearly have always discounted for me in the past without even asking so my five star review has now dropped one and I'm very disappointed in this service. They used to be Stellar service and always took care of me but now I feel cheated.

Chewy is the best company! Their customer service goes above and beyond what any other company would do. I would especially like to thank Stephanie, a manager in customer service, for helping me with my questions about my Frisco 76 inch cat tree. The cat tree is an excellent product and my cats just love it! Thank you again for your excellent customer service!

When Lulu crossed they sent me beautiful flowers and loving card. Chewy, thank you for your thoughtfulness. Lulu was the most wonderful little girl, fate dealt her a terrible illness, Cushing's, and Chewy made sure she received medication on time.

Fantastic company, I called Chewy to cancel my subscriptions because my pet had died. The representative was extremely compassionate and understanding, she told me to keep the product because it was too late for a cancellation advising me that I could donate it or give to someone else -about a week later, I received a bouquet of sympathy flowers from the Chewy corporation. Unbelievable customer service! I now have a new pet and will be dealing with chewy in the near future again, they have a customer for as long as I have a pet❤️

My dearest dog crossed the rainbow bridge 3 days ago, I have to inform Chewy so they may cancel the auto ship items which was done w/o hassle; then they provided me with a link to read during this moments of grief and added to that, i just received today flowers from them which lightens the pain and made me feel their love for me and my dearest dog. Thank you Chewy for that act of compassion, assuring me that God is journeying with me during this time of loss.

I called Chewy the other day to order something for my dog Tebow. And the service representative. Ask me about my cat Mikey. I told him my beloved cat Mikey had passed away a short time ago. They were so kind and caring. Today I received the most beautiful package from Chewy. It made me tear up. It was so beautiful and I'm so thankful what a great and awesome company for thinking of me and Mikey! You guys are amazing! And everybody I talk to is so kind and caring. And I love that everybody loves animals. Thank you again for my beautiful gift.

Absolutely horrible company. First. The light I ordered for my lizard showed up way later than they said it would. And it was broken and then they sent me another one and delivered it to the wrong address. And now I have to wait another half a week to a week for my new light for my pet lizard. Horrible company. Do not recommend using items that you order will get delivered to the wrong place or show up broken and several days late.

I’m not one to get out a lot. We had a couple of sweet doggies and we had adopted a rescue kitty. They were great together, but the dogs were beyond their years and we were left with the Cat and I became quite attached to him. And him me. We Named him Kit n Kat Fuzzy Nuts (sorry). He was a great cat and we couldn’t find the food he liked. Chewy came through. We got everything we needed. We had the chance to buy a house and I messed an order up. Chewy came through and got me going as quickly as possible. Well out boy just couldn’t handle the move and we lost him. Worst thing was having to cancel my Chewy account. They treated us like family and keeping up in the system. They are great and HIGHLY Recommend them.

I have been ordering prescriptions food from Chewy for 10+ years. $300 a month. For the past two months I’ve had nothing but problems. They don’t have record of my script and they tell me they contacted the vet but have not. I ordered food 11/5 and did not receive an email that I had. I contacted Chewy today 11/7 who said that I need to send in a script. I called my vet who said that they sent a year script to Chewy in July and have NOT been contacted by Chewy recently. This same thing happened a month ago at which time my vet sent another script. I got the food! I called Chewy today, they see no script and were going to send me the wrong food. I have not had problems in the past and used them for the convenience. They’re not so convenient anymore and my vet matches their price now. I think I’ll have to work food pickups from my vet into my schedule now.

I purchased a product and they shipped out to the wrong address. When I called complain about it they told me that they were not going to give me my money back. I spoke with a supervisor who was very rude. And the customer service too. They were both rude.

Thanks again Chewy for being there. Had an issue with my harness. My dog busted his after a short time and they helped me and shipped out a new harness for me. I also get my dog food from them which I save avg of $10 to $15 each month by ordering from them. I thought I would have to buy a new harness but nope they sent a brand new one for my dog. They're my go to place for everything I need. Customer service is awesome 😎. I think my harness was little on the high side but considering how they sent me a new one no question ask I thought was pretty cool. Which also makes up for the price difference. Online chat is great. I always give them a 5 Star for what they do!!!

A new medication for the deadly feline disease FIP became available in the US only last year w/ 90% remission success rate--often has a strong response within 24-36 hours after 1st dose. I found it at ChewyRx which advertised prompt delivery & ordered it WEDNESDAY. I informed their pharmacy it was an emergency & priority delivery was critical. My vet was ready to approve the prescription. ChewyRx emailed me they had contacted my vet 2X but she failed to respond & approve the prescription. I called them THURSDAY AM & they said they contacted my vet again that AM but she still had not responded.

Chewy.com is a has been company now! Employees from past yrs. I read were replaced and it screams out loud ! They are rude, nonprofessionals now! Beware if you are looking to use their pharmacy, just know you maybe going to lose your prescription!!! If you have rewards or anything similar with chewy it's entirely possible they will close your account, block your phone number and cost you unduly vet bills having to redo their undoings!!! Their being reputable is well in the past!! Do not fall for their repeatedly saying, "I'm sorry!", it's truly not meant, but just an out to cut your throat!

They were great at first. Now every single order I have placed recently with them. They have totally misrepresented and lied about delivery times so I’m done doing business with them because I just can’t do business with the company of liars.

Less than 1 actually. Ordered a prescription medication. Nearly a month later I am still told they are waiting of vet's prescription. 3 times vet's office sent the fax with confirmation of fax being received. Not a reputable response from Chewy's Pharmacy. The order was place in ample time for the medication to get here without a lapse. However now she's been without the med for 3 1/2 weeks. I only have confirmation of cancellation of my order, no receipt because order never was processed.

Chewy.com is honestly an amazing company. When they first started I tried not using them but I am happy I do. Returns are easy. Talking to someone in customer service is quick and easy from simple questions to pharmaceutical questions regarding compounding medication from both a customer side to even from veterinary hospital employee as I work in one. Not only that they give back. Today I received a shipment from chewy not knowing what it was and because I do not have autoships or order anything recently it was a gift basket from them. It was so kind and amazing. Will continue to recommend them and will continue using them as well.

I've only had wonderful experiences with Chewy! Their autoship is so helpful when dealing with hectic schedules to make sure I always have everything I need for my kitties. Prices are great, and everything comes in so quickly. Even when I messed up correcting my address after moving, Chewy with no hesitation sent a replacement to my new order ASAP and just asked for the old order to be donated to a shelter! They put animals and their customers first, highly recommend!!

Chewy.com is the best for everything regarding animals. Great customer service pros who cares and the company makes you feel special. I've been ordering from Chewy for years now and this company continues to soar daily. *Highly recommend Chewy.*

I have ordered food and meds from Chewy for years. I’ve only had a few interactions with them on issues, mainly medications and they have always been more than helpful. This last one takes the cake, though. I sadly had to put my cat down this week and realized I had an auto refill that was just about to go through and one that was just filled last week. I canceled the auto then inquired about returning the one I just got. After learning my pet had passed, they gave me a full refund. As if that wasn’t nice enough, I received flowers with a sympathy note at my door today. What an amazing company.

Chewy customer service really impressed me! They resolved my problem super quickly and completely and were extremely kind and friendly. I'm very grateful for their care and concern for their customers' experience and I will be ordering from them much more often!

My pet was diagnosed with a serious illness and her veterinarian called in a prescription to Chewy. Three days later… it hasn’t even been shipped. They told me during the 4 different times I reached out, that they needed to verify the dosage with the vet. The vet approved and verified the dose within hours of Chewy reaching out on day 1. Despite that, I was told today (day 3) that they “can’t guarantee” it will go out today. Ridiculous. I cancelled my order.

Last year, my dog got into the trash and ended up developing acute pancreatitis. Since then, she has been on prescription GI wet food that we get delivered every few weeks from Chewy. Last week our shipment arrived damaged, so I contacted customer service via chat to ask for a replacement - which was processed and sent without question. I took photos that wouldn’t send via chat and the rep told me they weren’t necessary - I appreciated her understanding and the fact that she believed the customer right away. As the order was processing, the customer service rep asked me how my dog was doing and I mentioned that she was in a little bit of a pancreatitis flare up but was starting to feel better. multiple times she told me “I hope Harper starts to feel better soon!!”

Below average. Yes, this company stocks the food my cats like and ships for free if one buys a minimum dollar amount. But they engage in fake advertising for their autoship plan. They SAY they can deliver on a specific delivery date (i.e. when I am home to accept the shipment), but often ship on a different day. In this case, early is NOT better. So when they informed me that they intended to deliver when I was not home, I canceled. After they refunded my money the order arrived anyway. On one hand it's nice to receive free stuff. On the other hand, what I really want is a RELIABLE DELIVERY SCHEDULE for my pet supplies from the company that says it can deliver on a specific date.

Chewy has been my go to for years. Everyone is polite and helpful. I ordered prescription food and it took one day to arrive. I was blown away. Today, I feel differently. I had two separate prescriptions from different vets for two dogs. My first request for vet prescription was supposed to be sent by Chewy to a vet in NYC, but was somehow approved by a partner vet in my neighborhood. I had another prescription through Chewy sent to a second vet for my other dog, but the vet was not responding even though she had already approved this prescription with me verbally. I called, spoke with a very nice and helpful woman and then transferred to a woman who was supposed to help with this prescription. I asked her if she could put the vet name on the prescription to make sure it goes to her and not sitting at a location waiting for approval.

I recently lost my cat of 20 years and Chewy sent me flowers with a message. It was so surprising and made me feel so special to know that someone else has shared my grief as well. They even went as far as to refund me the remaining wet food that was for him.

I have used Chewy for years, and have always been satisfied with their products and service. Recently, I had reordered dog food. Two days later I get a call from my sister whom I visited last winter (2000 miles from my home), stating that my dog food just arrived at her house. I called Chewy asking if there was some way to forward it to my home. They told me to have my sister donate it to a shelter and they sent me a new order for my pets. I have a new respect for Chewy, and their kind customer service, Thanks Chewy!

The very first order was wrong. I specifically requested and provided instructions for access to my apartment which were completely ignored. One of the reasons I chose Chewy was because I'm seventy-two and I'm having trouble carrying heavy boxes. However, since they ignored my instructions and left it on a lower floor in a public area I'm done. I will never order from them again.

I love Chewy! I have been using them for years and they are always on-time, easy to use, great prices and variety of items. But what is best of all is their customer service! I sent in a photo of my cat sitting on a Chewy box years ago and they sent me a hand painted little canvas. Most recently, I had to put my cat to sleep as he had CHF at almost 14yo and Chewy had a beautiful bouquet of flowers sent to my house. It really touched me to know such a big company cares about its customers.

What a great and caring company. We lost our sweet dog to cancer. Chewy refunded our recent purchases of food, treats and medications. Then told us to donate the items. They also sent us a sweet sympathy card and gift. If we ever get another fur baby, Chewy will be our go to for pet supplies.

Chewy’s customer service is A+!!! I have always been extremely happy with their products and if I’m not, they tell me to keep it and give me a refund. They’ve sent me gifts and cards for being a loyal customer. They truly are #1 in friendliness and customer satisfaction! More companies should take note! We have always used their authorship and it always arrives in a timely manner. I can’t praise this company enough!

Our new kitten is dying from FIP. He is failing fast, and clearly doesn't have long to live. I was told as Chewy.com isn't emergency pharm., and the expensive medicine is paid for in full,, they won't overnight life-saving medicine, even if client pays for it. By waiting 3 or more days, our dearest kitten may perish. The medicine is available from 2 places- Chewy and an out-of-state pharm who will overnight it. Other inter-state animal pharms. ship overnight when requested. This policy of Chewy's is draconian. We are so very disappointed in you and your policies, Chewy. You follow your own rules with apparently no exceptions without regard for the health and well-being of our fur children and their parents.

When my beloved cat passed away, I was heartbroken. I had ordered from Chewy many times before and when I updated my cat's profile, as being deceased, they sent me a beautiful bouquet of flowers along with a heartfelt note of sympathy. I was deeply touched by this act of kindness. It meant so much to me during such a painful time. It showed me that Chewy doesn't just see their customers as orders - they truly care about people and their pets. Thank you Chewy, for your compassion, your thoughtfulness, and for being a company with such a big heart. I will always be a loyal customer.

I wish I had known the run around I would get from this site before I signed up. What I get from them I could get a number of other places with a fraction of the run around. Save yourself the trouble.

I've been using Chewy.com for years but just recently had an experience that reinforced to me that they are an amazing company... I placed a large order of medication and fluids for my 16 year old cat that has lymphoma and they accidentally left one of his meds out and sent me an extra box of fluids (which are quite expensive by the box), so I called them, all ready to be on the phone for 45 minutes and having to take the box of fluids to UPS... It literally took less than 5 minutes to work the problem out - the woman I talked to said 'oh wow - well let me rush that medication to you and you can keep that box of fluids' I was amazed! So for sure use Chewy whenever you can!

Ordered an item and 3 days later FedEx delivered package to the wrong house. Can't even understand how this could have happened, unless the driver want paying attention to detail or just didn't give a shit!! I tried to contact FedEx and try to correct this situation and there is no one live you can talk too! Contacted Chewy to inform them, but I was asked if I wanted to cancel and get a refund or reorder, of course I reorder because I need them item, otherwise I would have cancelled. My issue with Chewy is that they need to keep better communication with shipper (FedEx).. and communication with customer!!!

Love Chewy, they have great customer service. Anytime I call I get a real person. They have great products, prices, fast shipping. They have done special things when my pets have passed away. They go above and beyond.

I can’t say enough good things about Chewy. For the last 9 years they have sent toys, food, and medicine. They have great customer service and their team members really care. Last week I had to cancel my dog's auto-ship food subscription because my dog now needs a prescription diet due to health issues. Chewy was losing business but still sent me a hand written sympathy card because my dog is sick and sent him a toy. I love my dog so much and having a company that truly cares about him and his well being means a lot to me. Chewy is so amazing and I will forever be thankful for them.

I LOVE Chewy for my pets. The website is super easy to navigate, if they ship a product that gets damaged in shipping, you call them, send a picture (they usually don't even ask for one), and they immediately remedy the situation - pretty much zero questions asked. Most importantly, I have to give a huge shout-out to their customer service!!!! I have lost 2 pets over the last year and have sadly had to remove them from my Chewy profile account. The prompt asks the reason and gives a dropdown (yes, there is a decline to state also). I marked deceased and out of nowhere, Chewy sent flowers and a card for one pet, and the other day I got the most adorable painted rock with our dog's name on it and a really nice card. That is going above and beyond and really expresses the compassion Chewy has for our pets. I will FOREVER be a Chewy member and support the company always. I can't thank them enough.

Well customer services on the front lines amazing, but that is where it ends. Autoship out of 10 shipments I received 2. Product got damaged in shipment so never got delivered. Filed complain and nothing changed, I called it quits.

Chewy.com has a list shipping policy! We live in a town where you must use A PO box. Chewy won't ship to a PO Box, asked them to simply add POB 123 behind the street address so it would be delivered and they flat out refused! Horrible customer service.. I'm thinking a bunch of these reviews must be fake.

On more than one occasion now, Chewy has gone above and beyond. A couple weeks ago I ordered a dog gate and upon check I forgot to add the promo code for a discount. When I checked out. I contacted customer service which was a super easy process and within an hour my card was refunded and it was repurposed with the lower price. Super easy to do and incredibly helpful staff. And just the other day I must have had my old address saved for my auto ship and with checkout so easy. I didn't think to double-check and hit submit and when I noticed it was delivered and it wasn't in my porch. I looked close at the picture and it was my old address. Again, I contacted customer service and the item shipped the next day even though it was probably my fault for not double-checking.

I have used Chewy.com for many years for dog and cat food, toys, and prescription meds. Their customer service is outstanding. I have never spoken to anyone at Chewy that was not friendly and most helpful. My dog recently passed away and I received a beautiful floral arrangement from Chewy and also while he was ill Chewy sent him an adorable stuffed toy. Thank you Chewy for all you do to help pet parents with all the things they might need in a quick and effortless manner.

Ordering was easy enough. However, now for the second time, my order is held up because the prescription is awaking approval from the vet. I made the order three days ago, and will be out of meds tomorrow (Sunday, no less). So apparently they don’t have the means to send me a text or email to let me know the order has been sitting there for three days awaiting approval so I could follow up with the vet. When I contacted them, I sent a copy of my vet’s invoice with the specific instructions for ordering the meds from Chewy.com, and they wouldn’t even accept this as a valid prescription from the vet. I’ll never make this mistake of ordering from them again… And, by the way, I just checked and the charge is already showing up as pending on my credit card, even though the order hasn’t even been shipped yet, or even been approved for shipment.

I placed an order for a 35 pound bag of dog food. When my order arrived I discovered the food I ordered is not what I received. I contacted customer service and was told to return the incorrect product. Upon receipt they would ship what I ordered. Really, you want a senior citizen woman with arthritis in both knees to carry a boxed 35 pound bag to have it shipped? If I was able to carry a 35 pound bag of dog food, I wouldn’t need to have it delivered to my home.

I’ve used Chewy for my horse and dog products. They’ve been very helpful. Excellent quality products and customer service. I once accidentally ordered a product to go to an old address, called Chewy and they fixed it immediately. Plus-chewy just surprised me with a lovely painting of my dog! Free! I’m told “Karen” put that request in after some interaction we had on an order. I love you, Karen! So does my GSD puppy, Pistol! I will cherish this picture forever. THANK YOU, Karen and Chewy!!!!

Delivery driver just left package at a lower floor doorway at the condominium that I work for as a Concierge. I'm in the lobby of an 11-story condo complex and this was either laziness or confusion on the driver's part. Unacceptable. Thank goodness for one of our maintenance guys seeing it and bringing it to me.

I have been ordering from Chewy.com for years for my three pets. I have two rescue dogs and one cat who is now 15 years old. I love the customer service and products that I receive. Talking to someone at chewy is so easy. There’s always someone available on the phone or by chat. Recently, I mentioned to them that my senior cat is very ill. As always the chewy family supported me and sent their love. This time they went above and beyond and sent me a hand painted frame of Lucy my cat. This made me tear up and cry as we still struggle to get her health stable. I am forever grateful for chewy and everyone that works for them. Honestly, it feels like they care more than most people in my life. Thank you, chewy for all you do for animals and their humans. ❤️

I use Chewy.com for many years for my dog and a lot of the time I had major issues with them and sending products when they were supposed to get there the correctness etc but after my dog passed away 2 months ago I called to have the account closed because he had passed and I never received anything from chewy. No word at all. No card. Nothing yet. I've seen others that have gotten flowers and cars from them etc and it really is kind of hurtful that some people get this caring acknowledgment from them and others don't!!!

Best customer service ever. Orders are never late. Most of the time they get there beforehand. Everyone I've ever talked to is extremely thoughtful courteous and knowledgeable. If I can give you guys more than five stars I give all the customer service teams 10 Stars. Thank you for taking care of my loving granddogs Gina and Kush. Happily yours Anna **. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

We recently lost our beautiful boy. In my world of compassion and care, have never experienced the kindness from any company as Chewy. There aren’t enough stars to rate them and express our heartfelt thank you. You are remarkable.🐾❤️

Excellent customer service, notification and delivery. I am very pleased with Chewy. A friend recommended Chewy. I was able to order the Original sWheat Scoop cat litter from them. Other pet stores are not carrying it. Everything I ordered was delivered timely and I was give a 30% discount.

I just called Chewy Customer Service number to resolve some autoship orders and a young lady picked up on the third ring...yes..!. a real person answered the phone... and I was reminded that Chewy and Chewy alone of ALL the many many internet companies I deal with, has no AI, automated voice to deal with....yes.. it can be done!!! Congratulations Chewy...

I have now had several very positive experiences with Chewy over several years! I have two great Danes with sensitive stomachs who eat a lot of food. Two times I had issues that I called/messaged customer service to discuss and both times, they were patient, helpful, and quick to resolve the issue. Once it was not even their fault and they refunded the charge! I use the app to autoship my dogs food and it is so easy to change the shipping date in case I start to run out faster than I thought I would. I even signed up for their paid service, which if you know me is not my usual way. I highly recommend Chewy to others who are not sure - I have been very satisfied!

I can't say enough good things about Chewy. They are so helpful and customer friendly. They have never let us down even when orders are lost or ordered wrong. If you have furry family members that you love, they love them too!! 😻

My last 10+ years with Chewy has been phenomenal, but my very last experience today with them sold me for life. My dog passed away a few weeks ago, and amidst everything I didn’t remember to cancel our auto-ship orders. I accidentally had shipped hundreds of dollars worth of things, and didn’t catch it until an e-mail that was sent about shipping. They were so gracious, understanding, and a completely professional in dealing with this even though it was entirely my own fault. Not only did they absorb a mistake on my own part, but they donated these items afterwards. Hats off to Chewy. Thank you cannot express my gratitude.

Very good company. Customer service is usually great and responds quickly (except for the occasional rude ones who accuse you of causing shipping issues). Most packages come quickly, except when they use FedEx. They need to stop using FedEx shipping. This is why they are four stars, not five. Their packages from FedEx keep getting delayed and shipped to the wrong address. I didn’t get my package from FedEx twice. It causes huge problems for me and makes me question the reliability of Chewy. Don’t buy any product that gets shipped from FedEx. It will not come. I will not buy any Chewy item that gets shipped with them.

I have no idea what is going on with this particular item. I been ordering this pet bed, over and over and it never gets shipped. Chewy customer service always cancel my order and say it's out of stock. Then all of sudden just literally 10 to 20 minutes later it magically back in stock and you can purchased it again, but never goes beyond that. Also chewy customer service never post my review, I also can't give a thumbs up to any review, I truly believe I been Red flag

Let me start with telling you that I found Chewy through my husband during the pandemic and when I tell you, I feel like I have a pet family Chewy’ they are an amazing company. If I could give it 10 stars I would. They are compassionate, kind, caring. Whenever there’s a problem with the food they automatically help you if there is something that was ripped, or broken they reimburse you or send you something in replacement. I had a sick dog and they sent me beautiful beautiful cards, condolences, such kindness, even flowers. They are the best company I’ve ever dealt with, and I am an older woman with grown children and many animals And never met a company like this. They are amazing. Chewy. Keep up the good work, 'cause you are truly astonishing!!!! I don’t think other companies can stand up to you. From Cheryl ** extremely loyal customer.

They used to be AMAZING years ago..now it's quite a disaster..customer service is awful and confused..I keep getting money taken off my card while still waiting for the RX. It appears one hand doesn't know what the other is doing ..I get 3 of the same e mails ..then another saying something different ..they have really stressed me out. My pups are both on particular diets so I stay with them..but I wish they were who they used to be years ago. Please do better chewy..I spend a lot every month.

I changed my payment method to a new card which went through fine and my order status was “preparing to ship”. All seemed well except that apparently even though I put all my card information in I needed to somehow know to call and verify this new card that I provided all the information for. I had to create a chat with an agent to find out I needed to make a call to verify as since I made my account through the Apple app apparently it's trying to do emails to the apple account so I’m not seeing anything or able to get more information and all I'm told is “preparing to ship”. The card I'm using is a family member’s who had offered to pay for the dog’s food as she was theirs until recently. So even though I have all the card information with the security code, address, name, etc I now have to get them to call to verify the card that I’m using on my account.

In my experience, Chewy is one of the exceptional pet retailers out there. They are 100% responsive to any and all issues and are always ready to make things right. I have never had an issue that hasn't been made right by them. They are a complete joy to work with and always have my pets best interest at heart. I love this place and will always be a loyal customer! 100%.

I have been using Chewy for several years and have been very pleased with them, my order was always delivered, customer service always have taken care if I had an issues, I would definitely recommend them. I called the other day to cancel my auto ship and to let them know that my Bandit passed a way, today chewy send flowers with a lovely poem. I did not expected that. That was so thoughtful of chewy. Thank you from the bottom of my heart.

After the fourth time of having our Chewy order delivered to to a spot 300 feet from our house in the dirt next to the road, I gave up. We have a perfectly good driveway and they had instructions to deliver to our porch. They could not make it happen.

I got a few dog bones for my 12-year-old boxer and this one was one of the items. It's supposed to be made to last longer for big dogs such as my boxer. Within 2 minutes, he had chewed the whole thing on one sitting. None of the bones I got him lasted very long.

Do NOT buy meds from this company. They can't get it right. The customer service people are disgusting. They screw up every order. Never again! I have ordered meds from them several times and every time it's wrong.

I would have given Chewy a 5 star for years but now the warehouse seems to think I am Hercules. I have repeatedly ask for my boxes to be packed no heavier than 40 lbs. The ordered are always packed 60lb or more. The boxes always split open. They also do not care that chemicals are not safe to ship with pet food. Anytime I add on air freshener gels they put them in with the all the food products. I am very disappointed to the point I am starting to get my stuff elsewhere.

We recently had to put our dog down. We received our auto shipment of dog food the day we received the diagnosis that she had osteosarcoma. I contacted Chewy and asked how to return the food. They ended up refunding our money and asked us to just donate the dog food. Then a few days later we received a delivery of flowers with a sweet note telling us how they were sorry for our loss. Great customer service.

Chewy is an awesome company to deal with. From ordering medications, to dealing with customer service and ordering fun toys for our beloved animals. I highly recommend them 100%. We've had an issue once before about our medication for our dog and they made sure we got it on time. Another great experience we just had is, I ordered more medications but unfortunately, we had to put our dog down suddenly and they were happy to refund our money without sending the medication back. We feel bad the medication was a loss, but they were thoughtful regardless and also sent us flowers a few days later. Again, highly recommend to use. Thank you so much Chewy.

Deja made my day! My little dog had surgery and needed meds. Even with insurance, it has been pricey. Deja honored my discount code even when I was advised to get a smaller amount of medicine which changed the price and pushed me out of the threshold for free shipping. She did not have to do this, but her commitment to customer service was unmatched. Chewy is very lucky indeed to have such a lovely person representing them. Bravo, DEJA

Received a shipment that I did not order. I called for a refund (5 times) including shipping and Chewy only credited back the amount of the product, not the shipping. Still waiting. I have cancelled any other orders I had with Chewy and will never order anything from them again and I have told everyone I know that owns a pet, never to order from Chewy. Also a supervisor was rude and would not quit talking.

Just wanted to give Chewy a huge Thank You for the gift they sent my pet bird for National Bird Day, it was a beautiful canvas painting of my bird's face "Zoey" whom I adore... Thank you soooo much. I will treasure it always and she loves her cage that we purchased a while back..

Early this year I ordered insulin from Chewy Pharmacy. They tell you 2-3 days. It took them 2 weeks. FEDEX TOOK A HUGE PART IN THIS SITUATION. People need to be aware that I’m not the only one that has this happened to. FedEx kept blaming it on the weather. I had 2 UPS deliveries and my transplant medication was delivered by another FEDEX overnight. I gave them several options for delivery. Drop it at my neighbors, call, I’ll get it at the bottom of my driveway. Nope, so the insulin sat in the truck night after night. I had no idea that my digs medication was being handled in this IRRESPONSIBLE manner.

We have been using Chewy to purchase our dogs' food for years, and we have always had a great experience. We recently lost our last beloved dog, Homer. When we canceled our subscription, they asked for a reason why, and we let them know about his passing. They were so thoughtful in thinking of us as a part of the Chewy family that they reached out to us in support and were kind enough to send us flowers for our loss. It was very kind. We thank you.

Their selection, customer service and Frisco brand are all excellent. We have been ordering from them for over 6 years and wouldn't go anywhere else. And, when my dog passed away a couple of weeks ago, they send flowers and a beautiful card.

Received a $300 pet door. THIRTY TWO parts were missing! They refused to contact THEIR contractor. I said I was filing a complaint with PayPal. They said if I did I can never shop with them again. AS IF I HADN'T ALREADY DECIDED THAT! HORRIBLE, NASTY CUSTOMER SERVICE!

Chewy.com cannot be bothered to actually read perscriptions before they deny an order. They will send you to your vet a visit which is not needed to verify a prescription they already have with multiple existing refills for flea medication. They would rather you spend more money going to your vet to get the things you need or simply get a flea infestation in your home before they properly read a prescription. 0 stars, find someone better or just keep going to your vet, this company is a waste of your time.

I've had an excellent experience ordering pet supplies from CHEWY over the last 9 years. Great prices, availability and quick delivery. Customer service has been very courteous, helpful and particularly understanding, accepting merchandise return when my pet passed. In fact, they condoled me and sent floral arrangement to my surprise! Love this company.

Chewy went above and beyond when I received a damaged bag of dog food. The customer service representative that I spoke to was so kind and everything was taken care of in a matter of minutes. 2 days later I received my new bag of dog food and a few days after that I received my very own gift from chewy! The customer service representative that I spoke with knew that I wasn't feeling well and was out for the count with the flu so, she took it upon herself to make note of that and send me a get well card as well as a chewy coffee cup with herbal tea and honey. ❤️ Thank you. 😊

Chewy.com has the absolute BEST customer service on the internet. I have shopped at Chewy for years and ZERO complaints. I am also able to find what I am looking for every time. Keep up the good work.

Recently purchased from Chewy and received one can with mold, very strong ammonia smell. Had to throw away and couldn’t feed my cat, very disappointed. Friskies is a brand we usually rely on and never went to anyone else.

Awesome company. I was set up for auto ship for my dog food and tic meds. Sadly, my dog Simba passed away 8/31/25 😞. I had unopened bag of very expensive food as well as tick meds. I took a shot and called and explained what had happened. They were very understanding and gave me a full credit and did not ask for a return but that I could donate it all, which I did. Awesome company!!!!

My Monty died recently. I called to cancel his prescription for expensive heart medicine. They gave me an instant refund. Then they sent me flowers! I never expected such kindness from a business. I am so appreciative. Thank you Chewy.

Bad experience with damaged and broken seals of cat food although the box looked good. Some of the cans had dents and the seals were broken and when you opened it the food was spoiled and smelled awful. I like the easy ordering and variety of products but going forward I'll be going to big box stores for canned cat food and I can easily return bad food.

I used Chewy for the past year for my chickens, cats and rat feed. Recently we had ordered a big bag of rat feed. We placed half the bag in a plastic container upstairs and left the remaining food in the bag by our kitchen island. Well after a week my husband noticed little moving particles on our ninja machines located on the kitchen island. To our discovery the feed of rat food was infested with grain mites, almost microscopic bugs. For a month we had exterminators come countless sleepless nights all while sending photos and videos to chewy and waiting for them to advise if they would be reimbursing for damages that occurred from products delivered. After a month long we were contacted by a manager who advised they decided to not reimburse anything from what had occurred. I wanted to at the very least share our awful experience in hopes of saving another family from turmoil.

I’ve been shopping with Chewy for a lot of years. I’ve always been more than satisfied with their service. We all know how fussy our pets can be about their food and one of the things I appreciated most about Chewy was their policy of refunding the customer and having them donate the unwanted food to a charity. My local charity always commented on how appreciative they were about this practice of Chewy’s. Then Chewy+ happened. I joined. I have 3 cats and Chewy + was a good deal. You can’t imagine my surprise when I had a chat about food my boys wouldn’t eat and was told to “send” it back. A free shipping label would be provided and I should return the food. I asked why the change and was told that it was “a case by case” decision. That was insulting and I said so. I asked what about my case made that decision and got no answer.

I am so speechless. I just found flowers delivered on my front porch from Chewy with a handwritten note about the loss of our 2 dogs. I guess when I remove them from account and stated they had passed chewy was informed. I am so shocked at this incredible gesture and they have a customer for life.

As a customer, Chewy hands down has the best customer service department I’ve ever experienced. When you call you go right to a person with no prompts! Every person I’ve ever talked to is pleasant, empathetic and helpful.

I accidentally sent my order to an old address in a different state. I called customer service on Labor Day. Immediately a lovely man answered. They were able to reroute the order without delay to the shipping ETA and without charging me. He was absolutely fantastic and kind. He removed the old address on my account and ensured that my authorship order would arrive to my current address in the future too. Great experience! Highly recommend Chewy!!

I gave a Chewy review warning people that the Reveal Cat Food I ordered were the larger 5.5 oz cans. My cat likes the small cans. I didn't think to send them back to Chewy. But customer service saw my review and sent me an email, offering to send me a return label. And it was a lovely email. Asked about my cat and said they would love a picture and any stories I had about him. This is not the first amazing experience I had with Chewy. Their leadership is smart!

If I could give this company a no star then that would be my choice. I signed up with Chewy care plan for both my furry babies about a year ago because I heard they were the best in town. Upon switching I noticed one of my babies' health started going downwards. 1st one of my dog went blind- I brought my pets in for a wellness checkup a few times and one would have thought as a veterinarian they would have knew what a wellness checkup includes. Well after my dog fell in the pool I brought him in for a checkup again after I had to wait a whole month for an appointment and I was told that his vision were completely gone in both eyes.

I have been a Chewy customer primarily, to get meds for an aging golden retriever for a couple of years. Getting and adjusting deliveries could not have been easier. Unfortunately, recently I had to cancel my service with Chewy as my pet passed, which I explained in the comments why I was canceling my service. To my amazement, 5 days after she passed, I received a simple flower arrangement to my front door with a handwritten note expressing sorrow for my loss. Chewy, thank you for customer service that can't be matched.

I had a good experience with Chewy until recently. My dog is on heart medication, which literally keeps him alive. When I needed a new prescription my vet requested Chewy contact her for authorization. Chewy kept contacting an old vet in another state who I kept telling them I no longer see since I've moved. I called 4 times to find out why it was taking so long to receive the medication. Then ... I received a call from a pharmacy tech advising they just called my current vet but their office was closed for the day. What??? Now my dog has no medication over a long holiday weekend.

Sierra was extremely helpful in taking care of not only my needs but my fur baby's needs and the auto shipping process of their preventative medication. Sierra was an exceptional representative and I hope she gets the recognition that she deserves.

We have been customers of Chewy for many years. They carry quality products and their customer service is outstanding. But they did something today that is astounding and I want everyone to know. Our account was in my husband’s name. Unfortunately, he passed away a couple of months ago. With my latest order, I told the representative he had passed and that I needed to update the account to my name. She offered condolences, which I appreciated. Then today, I got a package delivered, and it was roses from Chewy with a note of condolence. There’s not many businesses anymore that treat customers with such kindness and respect, so I felt it was worthy of a web review. Thank you so much for the kindness you have shown me in this difficult time; it is greatly appreciated. I will continue to be your customer and recommend you to any and everyone we know with pets. Chewy is an amazing company!

To the CEO your company as a customer I work very hard for my money everyday!! I don't recommend the company that your business keep using!! We have complained about this for over 6 months. But no one has taken the time to reach out to us!!!

Charged twice. Customer service says we’ll prove you didn’t order both shipments and receive both. Spoke with a supervisor and they said well I don’t know why we canceled your first order but we charged again and you got the second order (which was 20 bucks more). Only received one order and they won’t refund the money saying they proved I received both orders. Put a dispute with the bank and they said I have to dispute the first order now as they proved the second order was received. Charged at a higher rate and charged twice. Worst customer service as well. Will Never ever order from Them again.

I have horses and I order my sand clear through Chewy due to price and quantity. Three weeks ago, my horse Dallas, had a strangulation lipoma colic and unfortunately did not survive. I received in my mail yesterday, a box from Chewy, and inside was a horseshoe (iron) that was painted with beautiful flowers and his name written on the horseshoe along with a beautiful card with a lovely condolence. What company goes out and does this. I was absolutely heartbroken and for was so touched by this amazing gesture. Chewy will have my business for life!

This the second time I’ve had issues with this company. My dog weighs 8 pounds but they can’t figure out or make a decision based on the prescription from my vet. Instead I am trying to get resolution from ** customer service. I ended up cussing the person out and cancelled the order because I had already resolved the issue 5 days earlier and spent half hour trying to get it straightened out only to have to call again with people who can’t make a proper decision. Then they voided my discounts after that and were going to charge me an extra $60. This company is not good. All over isn’t any better. They lost my prescription and would not notify after assuring me they would. Both companies left me hanging when I am just trying to get my pet his medication that pretty much due to his age is keeping him alive for the time I have left with him.

After 7 years of great service, timely deliveries, an easy to use app, etc., our cat died unexpectedly. Shortly after deleting his profile on the site we received a dozen beautiful roses in a vase with a very thoughtful note expressing condolences for our loss from Chewy.com! Customer service like I’ve never experienced before! It meant so much at a very sad time.

Chewy.com is the worst!!!. Customer service reps lie through their teeth. They are a monopoly. They have virtually eliminated all competition in pet food home delivery marketplace, and as such, they could care less about individual customers. They can afford to screw over and lose many many customers without affecting their profits. In plain English, they don't give a shit about you!. Or your pets!!!.

Chewy is my favorite company! They stand behind all their products and packages! I got a box with cat litter broken open all over the other stuff. The damage was from shipping but Chewy replaced it free! I have a bad review. Chewy sent me an email and told me to keep the item, or donate it and they credited my account! Seriously. Great company. Great stuff and if there is an issue they make it right! Low prices?

I have been ordering from Chewy for about 10 years. I have to say they have superior customer service. My best friend, Bubba, passed recently and I called Chewy to cancel my future orders. The compassion and care I received during that call was unbelievable. They even sent me some tea one time when I was sick and had to call for something, with a note to Get Well Soon. AND a human always answers the phone. Thank you Chewy!!!

I've been a customer with chewy for several years with our three pets. We love the auto ship feature - and the reminders that their product will be shipping so we can delay it if needed and don't end up with a surplus. We recently said goodbye to our cat, Raja, and thus stopped the autoship for her litter. Upon learning the reason why we stopped, chewy not only made it simple to stop the order but also went above and beyond to send flowers to us as we grieved the loss! Super impressed with the customer service at a company we already loved.

I recently had to put my dog down due to kidney failure. I had an auto shipment set up for my dog for medications not related to her kidney failure. An auto shipment was made right before we had to put her down. I contacted Chewy and they graciously gave me a refund for the last order and told me to dispose of the medication. It made me feel like they really understand and care about pet owners.

Chewy uses FedEx exclusively and their shipping is beyond terrible. A shipment of rabbit food and hay has been "out for delivery" for three days and now is scheduled for tomorrow (ya, I believe that). Never again! Amazon has the same or better prices and truly two day delivery. Bunnies say Amazon all the way.

I have been using Chewy.com and their autoship option for quite a while now and absolutely love the convenience! I placed a new autoship order but forgot to change my new address so I had to reach out to customer service which I was dreading because I’ve never really had a good experience with customer service. But when I called, there was no wait time and the lady was super nice and helpful. Best customer service experience I have ever had and wanted to give a huge shout out Chewy for this!

A couple weeks ago, I ordered my dog some dog food and bones from Chewy per usual. However, it never showed up which has never happened before, so I gave them call. I was super sick at the time with a sore throat and had lost my voice, and I apologize to the guy on the phone if I sounded upset or rude as I just had no range in my voice. Anyways, they reordered the dog food, and received 2 days after the call. The guy was super kind and helpful! A week or so goes by and look what else they sent in the mail!!! A cute mug, some tea bags, some honey sticks, and the sweetest note to feel better! ❤️❤️ Isn’t that just the sweetest and so beyond thoughtful! Made my whole day!

Chewy is amazing. They have top quality products and they truly stand behind the quality of the products they sell. They always have great sales and reviews of products on their website by fellow customers are always helpful. And if you ever have an issue with one of their products they truly do have great customer service and go above and beyond to rectify the issue.

There was some confusion between my husband and me about what we needed for our pets and an incorrect order was placed. We contacted customer service and they could not have been more helpful! They listened to the problem and immediately resolved the issue. I wish all companies could have such great customer service people. Well done Chewy – I will be a forever customer.

For the most part Chewy is good, fast delivery. The reason I've given 3 star is because absolutely NOTHING I've ever ordered is "eligible" for the $20 coupon they're always sending me. Maybe they can have a section that shows what is eligible!

I have NEVER been more satisfied with an online company. Anytime I've ever had an issue, no matter how small, no matter if I was the cause. This company goes above and beyond to fix the problem. I will be a customer for Life. This is how you build a strong customer base. Keep doing what you're doing Chewy.com. My family both 2 and 4 legs adore you. :)