Chewy.com Reviews

I absolutely love them. They're super responsive in their customer service live chat, send my pup a birthday card, and a holiday card to our family as well. It's so convenient to automate dog and cat food shipments. They're likely a really large company by now but it still feels somehow like a small business in the best possible way.

I can’t say enough good things about Chewy. Their selection is great on all products and even more importantly, a great selection when you have a special needs animal. The availability of items is consistent. Shipping is incredibly prompt, sometimes overnight. Love just opening up the door and having my package there without having to search all over for the pet food we need. Our one cat needed a script for Chewy to ship the prescription food. I answered a few questions on the Chewy site and they reached out to our vet to get the approval super quick. No coordination of anything was needed on our end. The one time we had an issue with an item, Chewy immediately jumped in to make things right. We are very happy Chewy customers.

We have always used Chewy for both regular products and pharmacy and every time we would have had a pet die, customer service people are so kind. We've received flowers when our dog died and today I received a beautiful card and a hand-painted stone for my garden in memory of my kitty.

Chewy has always been a great site to use for pet supplies. Not only do they have a great selection and good prices, they also send coupons out several times a year. In addition, their return policy is amazing. Most times they will give you a refund and ask you to donate the food to a shelter! They send out birthday cards for your pets every year as well. This year, we lost our beloved dog and Chewy sent us flowers from a local florist. I’ve never heard of a company who does things like that and it meant the world to us. Whenever we are capable of getting another pet, Chewy will be our go to supplier for everything.

To access my account I have to use Chrome. Sign in with email and I have a 20+ widget password. I am looking elsewhere. What am I really saving? $20 every 6 weeks? That is not a savings if I cannot track my order on my phone.

I just had the perfect customer service experience with Chewy.com. There was an issue with the payment information on one of my autoship orders and I was instructed to call to resolve it. Not only did I not have to work through an annoying selection of prompts, a real, pleasant-sounding human being answered the call almost immediately and had the issue resolved in under six minutes. What a refreshing experience after having dealt with quasi monopolists last week regarding my phone service, for which I spent hours (yes, hours!) on the phone and in chats, only to unwind the entire switching transaction.

I've been using Chewy for some years now for all my pets, and recently had an experience I felt I needed to share. My small dog got a bad case of fleas recently, and I ordered some products from Chewy. I got Shampoo, some spray, and a dog flea collar. After a while it didn't seem to be working and he still seemed to be itching a lot. I left a not so good review about these products on Chewy.com. I wasn't expecting a refund or anything, but Chewy refunded all my money for that purchase. I still can't believe it. That's customer service that I haven't seen anywhere else. Chewy is top notch.

I’m not sure how anyone could be unhappy with their customer service! Hands down one of the best there is. I’ve ordered a couple of things over the past few years that didn’t work out and refunds were a breeze. I am writing this review today because I am floored at how good the cs actually is. I purchased treats for my dogs and left a review. I accidentally did 3 stars instead of 5 which is what was intended. I received an email from CS the very next day asking what I was unhappy with and offering to fix whatever it was. I will definitely be ordering more from them.

I bought the get real food from Chewy. All three flavors obviously coz they don't let you really choose. And I have six dogs and none of them would eat it. The food did not look at all like the photo. When I was leaving the review on their own website while processing my photo of what the food looks like they just said I left a review. Didn't even let me upload the photo. This is a total waste of money. Do not waste your money on this. It's absolutely disgusting. If you're looking for good food go to Farmer's dog, at least their food looks like the photo. You will see their photo of what the dog food looks like and you'll see what the dog food actually looks like.

For the last several years I was in charge of ordering cat food for the animals and as far as I know every time I made a order it was automatically put on auto ship, so when my mother called and decided she was going to handle this herself now they took advantage of her and charged her full price without even offering her the auto ship and when I asked for a discount they want me to pay for shipping return shipping on the items that they clearly have always discounted for me in the past without even asking so my five star review has now dropped one and I'm very disappointed in this service. They used to be Stellar service and always took care of me but now I feel cheated.

Chewy is the best company! Their customer service goes above and beyond what any other company would do. I would especially like to thank Stephanie, a manager in customer service, for helping me with my questions about my Frisco 76 inch cat tree. The cat tree is an excellent product and my cats just love it! Thank you again for your excellent customer service!

When Lulu crossed they sent me beautiful flowers and loving card. Chewy, thank you for your thoughtfulness. Lulu was the most wonderful little girl, fate dealt her a terrible illness, Cushing's, and Chewy made sure she received medication on time.

Fantastic company, I called Chewy to cancel my subscriptions because my pet had died. The representative was extremely compassionate and understanding, she told me to keep the product because it was too late for a cancellation advising me that I could donate it or give to someone else -about a week later, I received a bouquet of sympathy flowers from the Chewy corporation. Unbelievable customer service! I now have a new pet and will be dealing with chewy in the near future again, they have a customer for as long as I have a pet❤️

My dearest dog crossed the rainbow bridge 3 days ago, I have to inform Chewy so they may cancel the auto ship items which was done w/o hassle; then they provided me with a link to read during this moments of grief and added to that, i just received today flowers from them which lightens the pain and made me feel their love for me and my dearest dog. Thank you Chewy for that act of compassion, assuring me that God is journeying with me during this time of loss.

I called Chewy the other day to order something for my dog Tebow. And the service representative. Ask me about my cat Mikey. I told him my beloved cat Mikey had passed away a short time ago. They were so kind and caring. Today I received the most beautiful package from Chewy. It made me tear up. It was so beautiful and I'm so thankful what a great and awesome company for thinking of me and Mikey! You guys are amazing! And everybody I talk to is so kind and caring. And I love that everybody loves animals. Thank you again for my beautiful gift.

Absolutely horrible company. First. The light I ordered for my lizard showed up way later than they said it would. And it was broken and then they sent me another one and delivered it to the wrong address. And now I have to wait another half a week to a week for my new light for my pet lizard. Horrible company. Do not recommend using items that you order will get delivered to the wrong place or show up broken and several days late.

I’m not one to get out a lot. We had a couple of sweet doggies and we had adopted a rescue kitty. They were great together, but the dogs were beyond their years and we were left with the Cat and I became quite attached to him. And him me. We Named him Kit n Kat Fuzzy Nuts (sorry). He was a great cat and we couldn’t find the food he liked. Chewy came through. We got everything we needed. We had the chance to buy a house and I messed an order up. Chewy came through and got me going as quickly as possible. Well out boy just couldn’t handle the move and we lost him. Worst thing was having to cancel my Chewy account. They treated us like family and keeping up in the system. They are great and HIGHLY Recommend them.

I have been ordering prescriptions food from Chewy for 10+ years. $300 a month. For the past two months I’ve had nothing but problems. They don’t have record of my script and they tell me they contacted the vet but have not. I ordered food 11/5 and did not receive an email that I had. I contacted Chewy today 11/7 who said that I need to send in a script. I called my vet who said that they sent a year script to Chewy in July and have NOT been contacted by Chewy recently. This same thing happened a month ago at which time my vet sent another script. I got the food! I called Chewy today, they see no script and were going to send me the wrong food. I have not had problems in the past and used them for the convenience. They’re not so convenient anymore and my vet matches their price now. I think I’ll have to work food pickups from my vet into my schedule now.

I purchased a product and they shipped out to the wrong address. When I called complain about it they told me that they were not going to give me my money back. I spoke with a supervisor who was very rude. And the customer service too. They were both rude.

Thanks again Chewy for being there. Had an issue with my harness. My dog busted his after a short time and they helped me and shipped out a new harness for me. I also get my dog food from them which I save avg of $10 to $15 each month by ordering from them. I thought I would have to buy a new harness but nope they sent a brand new one for my dog. They're my go to place for everything I need. Customer service is awesome 😎. I think my harness was little on the high side but considering how they sent me a new one no question ask I thought was pretty cool. Which also makes up for the price difference. Online chat is great. I always give them a 5 Star for what they do!!!

A new medication for the deadly feline disease FIP became available in the US only last year w/ 90% remission success rate--often has a strong response within 24-36 hours after 1st dose. I found it at ChewyRx which advertised prompt delivery & ordered it WEDNESDAY. I informed their pharmacy it was an emergency & priority delivery was critical. My vet was ready to approve the prescription. ChewyRx emailed me they had contacted my vet 2X but she failed to respond & approve the prescription. I called them THURSDAY AM & they said they contacted my vet again that AM but she still had not responded.

Chewy.com is a has been company now! Employees from past yrs. I read were replaced and it screams out loud ! They are rude, nonprofessionals now! Beware if you are looking to use their pharmacy, just know you maybe going to lose your prescription!!! If you have rewards or anything similar with chewy it's entirely possible they will close your account, block your phone number and cost you unduly vet bills having to redo their undoings!!! Their being reputable is well in the past!! Do not fall for their repeatedly saying, "I'm sorry!", it's truly not meant, but just an out to cut your throat!

They were great at first. Now every single order I have placed recently with them. They have totally misrepresented and lied about delivery times so I’m done doing business with them because I just can’t do business with the company of liars.

Less than 1 actually. Ordered a prescription medication. Nearly a month later I am still told they are waiting of vet's prescription. 3 times vet's office sent the fax with confirmation of fax being received. Not a reputable response from Chewy's Pharmacy. The order was place in ample time for the medication to get here without a lapse. However now she's been without the med for 3 1/2 weeks. I only have confirmation of cancellation of my order, no receipt because order never was processed.

Chewy.com is honestly an amazing company. When they first started I tried not using them but I am happy I do. Returns are easy. Talking to someone in customer service is quick and easy from simple questions to pharmaceutical questions regarding compounding medication from both a customer side to even from veterinary hospital employee as I work in one. Not only that they give back. Today I received a shipment from chewy not knowing what it was and because I do not have autoships or order anything recently it was a gift basket from them. It was so kind and amazing. Will continue to recommend them and will continue using them as well.

I've only had wonderful experiences with Chewy! Their autoship is so helpful when dealing with hectic schedules to make sure I always have everything I need for my kitties. Prices are great, and everything comes in so quickly. Even when I messed up correcting my address after moving, Chewy with no hesitation sent a replacement to my new order ASAP and just asked for the old order to be donated to a shelter! They put animals and their customers first, highly recommend!!

Chewy.com is the best for everything regarding animals. Great customer service pros who cares and the company makes you feel special. I've been ordering from Chewy for years now and this company continues to soar daily. *Highly recommend Chewy.*

I have ordered food and meds from Chewy for years. I’ve only had a few interactions with them on issues, mainly medications and they have always been more than helpful. This last one takes the cake, though. I sadly had to put my cat down this week and realized I had an auto refill that was just about to go through and one that was just filled last week. I canceled the auto then inquired about returning the one I just got. After learning my pet had passed, they gave me a full refund. As if that wasn’t nice enough, I received flowers with a sympathy note at my door today. What an amazing company.

Chewy customer service really impressed me! They resolved my problem super quickly and completely and were extremely kind and friendly. I'm very grateful for their care and concern for their customers' experience and I will be ordering from them much more often!

My pet was diagnosed with a serious illness and her veterinarian called in a prescription to Chewy. Three days later… it hasn’t even been shipped. They told me during the 4 different times I reached out, that they needed to verify the dosage with the vet. The vet approved and verified the dose within hours of Chewy reaching out on day 1. Despite that, I was told today (day 3) that they “can’t guarantee” it will go out today. Ridiculous. I cancelled my order.

Last year, my dog got into the trash and ended up developing acute pancreatitis. Since then, she has been on prescription GI wet food that we get delivered every few weeks from Chewy. Last week our shipment arrived damaged, so I contacted customer service via chat to ask for a replacement - which was processed and sent without question. I took photos that wouldn’t send via chat and the rep told me they weren’t necessary - I appreciated her understanding and the fact that she believed the customer right away. As the order was processing, the customer service rep asked me how my dog was doing and I mentioned that she was in a little bit of a pancreatitis flare up but was starting to feel better. multiple times she told me “I hope Harper starts to feel better soon!!”

Below average. Yes, this company stocks the food my cats like and ships for free if one buys a minimum dollar amount. But they engage in fake advertising for their autoship plan. They SAY they can deliver on a specific delivery date (i.e. when I am home to accept the shipment), but often ship on a different day. In this case, early is NOT better. So when they informed me that they intended to deliver when I was not home, I canceled. After they refunded my money the order arrived anyway. On one hand it's nice to receive free stuff. On the other hand, what I really want is a RELIABLE DELIVERY SCHEDULE for my pet supplies from the company that says it can deliver on a specific date.

Chewy has been my go to for years. Everyone is polite and helpful. I ordered prescription food and it took one day to arrive. I was blown away. Today, I feel differently. I had two separate prescriptions from different vets for two dogs. My first request for vet prescription was supposed to be sent by Chewy to a vet in NYC, but was somehow approved by a partner vet in my neighborhood. I had another prescription through Chewy sent to a second vet for my other dog, but the vet was not responding even though she had already approved this prescription with me verbally. I called, spoke with a very nice and helpful woman and then transferred to a woman who was supposed to help with this prescription. I asked her if she could put the vet name on the prescription to make sure it goes to her and not sitting at a location waiting for approval.

I recently lost my cat of 20 years and Chewy sent me flowers with a message. It was so surprising and made me feel so special to know that someone else has shared my grief as well. They even went as far as to refund me the remaining wet food that was for him.

I have used Chewy for years, and have always been satisfied with their products and service. Recently, I had reordered dog food. Two days later I get a call from my sister whom I visited last winter (2000 miles from my home), stating that my dog food just arrived at her house. I called Chewy asking if there was some way to forward it to my home. They told me to have my sister donate it to a shelter and they sent me a new order for my pets. I have a new respect for Chewy, and their kind customer service, Thanks Chewy!

The very first order was wrong. I specifically requested and provided instructions for access to my apartment which were completely ignored. One of the reasons I chose Chewy was because I'm seventy-two and I'm having trouble carrying heavy boxes. However, since they ignored my instructions and left it on a lower floor in a public area I'm done. I will never order from them again.

I love Chewy! I have been using them for years and they are always on-time, easy to use, great prices and variety of items. But what is best of all is their customer service! I sent in a photo of my cat sitting on a Chewy box years ago and they sent me a hand painted little canvas. Most recently, I had to put my cat to sleep as he had CHF at almost 14yo and Chewy had a beautiful bouquet of flowers sent to my house. It really touched me to know such a big company cares about its customers.

What a great and caring company. We lost our sweet dog to cancer. Chewy refunded our recent purchases of food, treats and medications. Then told us to donate the items. They also sent us a sweet sympathy card and gift. If we ever get another fur baby, Chewy will be our go to for pet supplies.

Chewy’s customer service is A+!!! I have always been extremely happy with their products and if I’m not, they tell me to keep it and give me a refund. They’ve sent me gifts and cards for being a loyal customer. They truly are #1 in friendliness and customer satisfaction! More companies should take note! We have always used their authorship and it always arrives in a timely manner. I can’t praise this company enough!

Our new kitten is dying from FIP. He is failing fast, and clearly doesn't have long to live. I was told as Chewy.com isn't emergency pharm., and the expensive medicine is paid for in full,, they won't overnight life-saving medicine, even if client pays for it. By waiting 3 or more days, our dearest kitten may perish. The medicine is available from 2 places- Chewy and an out-of-state pharm who will overnight it. Other inter-state animal pharms. ship overnight when requested. This policy of Chewy's is draconian. We are so very disappointed in you and your policies, Chewy. You follow your own rules with apparently no exceptions without regard for the health and well-being of our fur children and their parents.

When my beloved cat passed away, I was heartbroken. I had ordered from Chewy many times before and when I updated my cat's profile, as being deceased, they sent me a beautiful bouquet of flowers along with a heartfelt note of sympathy. I was deeply touched by this act of kindness. It meant so much to me during such a painful time. It showed me that Chewy doesn't just see their customers as orders - they truly care about people and their pets. Thank you Chewy, for your compassion, your thoughtfulness, and for being a company with such a big heart. I will always be a loyal customer.

I wish I had known the run around I would get from this site before I signed up. What I get from them I could get a number of other places with a fraction of the run around. Save yourself the trouble.

I've been using Chewy.com for years but just recently had an experience that reinforced to me that they are an amazing company... I placed a large order of medication and fluids for my 16 year old cat that has lymphoma and they accidentally left one of his meds out and sent me an extra box of fluids (which are quite expensive by the box), so I called them, all ready to be on the phone for 45 minutes and having to take the box of fluids to UPS... It literally took less than 5 minutes to work the problem out - the woman I talked to said 'oh wow - well let me rush that medication to you and you can keep that box of fluids' I was amazed! So for sure use Chewy whenever you can!

Ordered an item and 3 days later FedEx delivered package to the wrong house. Can't even understand how this could have happened, unless the driver want paying attention to detail or just didn't give a shit!! I tried to contact FedEx and try to correct this situation and there is no one live you can talk too! Contacted Chewy to inform them, but I was asked if I wanted to cancel and get a refund or reorder, of course I reorder because I need them item, otherwise I would have cancelled. My issue with Chewy is that they need to keep better communication with shipper (FedEx).. and communication with customer!!!

Love Chewy, they have great customer service. Anytime I call I get a real person. They have great products, prices, fast shipping. They have done special things when my pets have passed away. They go above and beyond.

I can’t say enough good things about Chewy. For the last 9 years they have sent toys, food, and medicine. They have great customer service and their team members really care. Last week I had to cancel my dog's auto-ship food subscription because my dog now needs a prescription diet due to health issues. Chewy was losing business but still sent me a hand written sympathy card because my dog is sick and sent him a toy. I love my dog so much and having a company that truly cares about him and his well being means a lot to me. Chewy is so amazing and I will forever be thankful for them.

I LOVE Chewy for my pets. The website is super easy to navigate, if they ship a product that gets damaged in shipping, you call them, send a picture (they usually don't even ask for one), and they immediately remedy the situation - pretty much zero questions asked. Most importantly, I have to give a huge shout-out to their customer service!!!! I have lost 2 pets over the last year and have sadly had to remove them from my Chewy profile account. The prompt asks the reason and gives a dropdown (yes, there is a decline to state also). I marked deceased and out of nowhere, Chewy sent flowers and a card for one pet, and the other day I got the most adorable painted rock with our dog's name on it and a really nice card. That is going above and beyond and really expresses the compassion Chewy has for our pets. I will FOREVER be a Chewy member and support the company always. I can't thank them enough.

Well customer services on the front lines amazing, but that is where it ends. Autoship out of 10 shipments I received 2. Product got damaged in shipment so never got delivered. Filed complain and nothing changed, I called it quits.

Chewy.com has a list shipping policy! We live in a town where you must use A PO box. Chewy won't ship to a PO Box, asked them to simply add POB 123 behind the street address so it would be delivered and they flat out refused! Horrible customer service.. I'm thinking a bunch of these reviews must be fake.

On more than one occasion now, Chewy has gone above and beyond. A couple weeks ago I ordered a dog gate and upon check I forgot to add the promo code for a discount. When I checked out. I contacted customer service which was a super easy process and within an hour my card was refunded and it was repurposed with the lower price. Super easy to do and incredibly helpful staff. And just the other day I must have had my old address saved for my auto ship and with checkout so easy. I didn't think to double-check and hit submit and when I noticed it was delivered and it wasn't in my porch. I looked close at the picture and it was my old address. Again, I contacted customer service and the item shipped the next day even though it was probably my fault for not double-checking.

I have used Chewy.com for many years for dog and cat food, toys, and prescription meds. Their customer service is outstanding. I have never spoken to anyone at Chewy that was not friendly and most helpful. My dog recently passed away and I received a beautiful floral arrangement from Chewy and also while he was ill Chewy sent him an adorable stuffed toy. Thank you Chewy for all you do to help pet parents with all the things they might need in a quick and effortless manner.

Ordering was easy enough. However, now for the second time, my order is held up because the prescription is awaking approval from the vet. I made the order three days ago, and will be out of meds tomorrow (Sunday, no less). So apparently they don’t have the means to send me a text or email to let me know the order has been sitting there for three days awaiting approval so I could follow up with the vet. When I contacted them, I sent a copy of my vet’s invoice with the specific instructions for ordering the meds from Chewy.com, and they wouldn’t even accept this as a valid prescription from the vet. I’ll never make this mistake of ordering from them again… And, by the way, I just checked and the charge is already showing up as pending on my credit card, even though the order hasn’t even been shipped yet, or even been approved for shipment.

I placed an order for a 35 pound bag of dog food. When my order arrived I discovered the food I ordered is not what I received. I contacted customer service and was told to return the incorrect product. Upon receipt they would ship what I ordered. Really, you want a senior citizen woman with arthritis in both knees to carry a boxed 35 pound bag to have it shipped? If I was able to carry a 35 pound bag of dog food, I wouldn’t need to have it delivered to my home.

I’ve used Chewy for my horse and dog products. They’ve been very helpful. Excellent quality products and customer service. I once accidentally ordered a product to go to an old address, called Chewy and they fixed it immediately. Plus-chewy just surprised me with a lovely painting of my dog! Free! I’m told “Karen” put that request in after some interaction we had on an order. I love you, Karen! So does my GSD puppy, Pistol! I will cherish this picture forever. THANK YOU, Karen and Chewy!!!!

Delivery driver just left package at a lower floor doorway at the condominium that I work for as a Concierge. I'm in the lobby of an 11-story condo complex and this was either laziness or confusion on the driver's part. Unacceptable. Thank goodness for one of our maintenance guys seeing it and bringing it to me.

I have been ordering from Chewy.com for years for my three pets. I have two rescue dogs and one cat who is now 15 years old. I love the customer service and products that I receive. Talking to someone at chewy is so easy. There’s always someone available on the phone or by chat. Recently, I mentioned to them that my senior cat is very ill. As always the chewy family supported me and sent their love. This time they went above and beyond and sent me a hand painted frame of Lucy my cat. This made me tear up and cry as we still struggle to get her health stable. I am forever grateful for chewy and everyone that works for them. Honestly, it feels like they care more than most people in my life. Thank you, chewy for all you do for animals and their humans. ❤️

I use Chewy.com for many years for my dog and a lot of the time I had major issues with them and sending products when they were supposed to get there the correctness etc but after my dog passed away 2 months ago I called to have the account closed because he had passed and I never received anything from chewy. No word at all. No card. Nothing yet. I've seen others that have gotten flowers and cars from them etc and it really is kind of hurtful that some people get this caring acknowledgment from them and others don't!!!

Best customer service ever. Orders are never late. Most of the time they get there beforehand. Everyone I've ever talked to is extremely thoughtful courteous and knowledgeable. If I can give you guys more than five stars I give all the customer service teams 10 Stars. Thank you for taking care of my loving granddogs Gina and Kush. Happily yours Anna **. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

We recently lost our beautiful boy. In my world of compassion and care, have never experienced the kindness from any company as Chewy. There aren’t enough stars to rate them and express our heartfelt thank you. You are remarkable.🐾❤️

Excellent customer service, notification and delivery. I am very pleased with Chewy. A friend recommended Chewy. I was able to order the Original sWheat Scoop cat litter from them. Other pet stores are not carrying it. Everything I ordered was delivered timely and I was give a 30% discount.

I just called Chewy Customer Service number to resolve some autoship orders and a young lady picked up on the third ring...yes..!. a real person answered the phone... and I was reminded that Chewy and Chewy alone of ALL the many many internet companies I deal with, has no AI, automated voice to deal with....yes.. it can be done!!! Congratulations Chewy...

I have now had several very positive experiences with Chewy over several years! I have two great Danes with sensitive stomachs who eat a lot of food. Two times I had issues that I called/messaged customer service to discuss and both times, they were patient, helpful, and quick to resolve the issue. Once it was not even their fault and they refunded the charge! I use the app to autoship my dogs food and it is so easy to change the shipping date in case I start to run out faster than I thought I would. I even signed up for their paid service, which if you know me is not my usual way. I highly recommend Chewy to others who are not sure - I have been very satisfied!

I can't say enough good things about Chewy. They are so helpful and customer friendly. They have never let us down even when orders are lost or ordered wrong. If you have furry family members that you love, they love them too!! 😻

My last 10+ years with Chewy has been phenomenal, but my very last experience today with them sold me for life. My dog passed away a few weeks ago, and amidst everything I didn’t remember to cancel our auto-ship orders. I accidentally had shipped hundreds of dollars worth of things, and didn’t catch it until an e-mail that was sent about shipping. They were so gracious, understanding, and a completely professional in dealing with this even though it was entirely my own fault. Not only did they absorb a mistake on my own part, but they donated these items afterwards. Hats off to Chewy. Thank you cannot express my gratitude.

Very good company. Customer service is usually great and responds quickly (except for the occasional rude ones who accuse you of causing shipping issues). Most packages come quickly, except when they use FedEx. They need to stop using FedEx shipping. This is why they are four stars, not five. Their packages from FedEx keep getting delayed and shipped to the wrong address. I didn’t get my package from FedEx twice. It causes huge problems for me and makes me question the reliability of Chewy. Don’t buy any product that gets shipped from FedEx. It will not come. I will not buy any Chewy item that gets shipped with them.

I have no idea what is going on with this particular item. I been ordering this pet bed, over and over and it never gets shipped. Chewy customer service always cancel my order and say it's out of stock. Then all of sudden just literally 10 to 20 minutes later it magically back in stock and you can purchased it again, but never goes beyond that. Also chewy customer service never post my review, I also can't give a thumbs up to any review, I truly believe I been Red flag

Let me start with telling you that I found Chewy through my husband during the pandemic and when I tell you, I feel like I have a pet family Chewy’ they are an amazing company. If I could give it 10 stars I would. They are compassionate, kind, caring. Whenever there’s a problem with the food they automatically help you if there is something that was ripped, or broken they reimburse you or send you something in replacement. I had a sick dog and they sent me beautiful beautiful cards, condolences, such kindness, even flowers. They are the best company I’ve ever dealt with, and I am an older woman with grown children and many animals And never met a company like this. They are amazing. Chewy. Keep up the good work, 'cause you are truly astonishing!!!! I don’t think other companies can stand up to you. From Cheryl ** extremely loyal customer.

They used to be AMAZING years ago..now it's quite a disaster..customer service is awful and confused..I keep getting money taken off my card while still waiting for the RX. It appears one hand doesn't know what the other is doing ..I get 3 of the same e mails ..then another saying something different ..they have really stressed me out. My pups are both on particular diets so I stay with them..but I wish they were who they used to be years ago. Please do better chewy..I spend a lot every month.

I changed my payment method to a new card which went through fine and my order status was “preparing to ship”. All seemed well except that apparently even though I put all my card information in I needed to somehow know to call and verify this new card that I provided all the information for. I had to create a chat with an agent to find out I needed to make a call to verify as since I made my account through the Apple app apparently it's trying to do emails to the apple account so I’m not seeing anything or able to get more information and all I'm told is “preparing to ship”. The card I'm using is a family member’s who had offered to pay for the dog’s food as she was theirs until recently. So even though I have all the card information with the security code, address, name, etc I now have to get them to call to verify the card that I’m using on my account.

In my experience, Chewy is one of the exceptional pet retailers out there. They are 100% responsive to any and all issues and are always ready to make things right. I have never had an issue that hasn't been made right by them. They are a complete joy to work with and always have my pets best interest at heart. I love this place and will always be a loyal customer! 100%.

I have been using Chewy for several years and have been very pleased with them, my order was always delivered, customer service always have taken care if I had an issues, I would definitely recommend them. I called the other day to cancel my auto ship and to let them know that my Bandit passed a way, today chewy send flowers with a lovely poem. I did not expected that. That was so thoughtful of chewy. Thank you from the bottom of my heart.

After the fourth time of having our Chewy order delivered to to a spot 300 feet from our house in the dirt next to the road, I gave up. We have a perfectly good driveway and they had instructions to deliver to our porch. They could not make it happen.

I got a few dog bones for my 12-year-old boxer and this one was one of the items. It's supposed to be made to last longer for big dogs such as my boxer. Within 2 minutes, he had chewed the whole thing on one sitting. None of the bones I got him lasted very long.

Do NOT buy meds from this company. They can't get it right. The customer service people are disgusting. They screw up every order. Never again! I have ordered meds from them several times and every time it's wrong.

I would have given Chewy a 5 star for years but now the warehouse seems to think I am Hercules. I have repeatedly ask for my boxes to be packed no heavier than 40 lbs. The ordered are always packed 60lb or more. The boxes always split open. They also do not care that chemicals are not safe to ship with pet food. Anytime I add on air freshener gels they put them in with the all the food products. I am very disappointed to the point I am starting to get my stuff elsewhere.

We recently had to put our dog down. We received our auto shipment of dog food the day we received the diagnosis that she had osteosarcoma. I contacted Chewy and asked how to return the food. They ended up refunding our money and asked us to just donate the dog food. Then a few days later we received a delivery of flowers with a sweet note telling us how they were sorry for our loss. Great customer service.

Chewy is an awesome company to deal with. From ordering medications, to dealing with customer service and ordering fun toys for our beloved animals. I highly recommend them 100%. We've had an issue once before about our medication for our dog and they made sure we got it on time. Another great experience we just had is, I ordered more medications but unfortunately, we had to put our dog down suddenly and they were happy to refund our money without sending the medication back. We feel bad the medication was a loss, but they were thoughtful regardless and also sent us flowers a few days later. Again, highly recommend to use. Thank you so much Chewy.

Deja made my day! My little dog had surgery and needed meds. Even with insurance, it has been pricey. Deja honored my discount code even when I was advised to get a smaller amount of medicine which changed the price and pushed me out of the threshold for free shipping. She did not have to do this, but her commitment to customer service was unmatched. Chewy is very lucky indeed to have such a lovely person representing them. Bravo, DEJA

Received a shipment that I did not order. I called for a refund (5 times) including shipping and Chewy only credited back the amount of the product, not the shipping. Still waiting. I have cancelled any other orders I had with Chewy and will never order anything from them again and I have told everyone I know that owns a pet, never to order from Chewy. Also a supervisor was rude and would not quit talking.

Just wanted to give Chewy a huge Thank You for the gift they sent my pet bird for National Bird Day, it was a beautiful canvas painting of my bird's face "Zoey" whom I adore... Thank you soooo much. I will treasure it always and she loves her cage that we purchased a while back..

Early this year I ordered insulin from Chewy Pharmacy. They tell you 2-3 days. It took them 2 weeks. FEDEX TOOK A HUGE PART IN THIS SITUATION. People need to be aware that I’m not the only one that has this happened to. FedEx kept blaming it on the weather. I had 2 UPS deliveries and my transplant medication was delivered by another FEDEX overnight. I gave them several options for delivery. Drop it at my neighbors, call, I’ll get it at the bottom of my driveway. Nope, so the insulin sat in the truck night after night. I had no idea that my digs medication was being handled in this IRRESPONSIBLE manner.

We have been using Chewy to purchase our dogs' food for years, and we have always had a great experience. We recently lost our last beloved dog, Homer. When we canceled our subscription, they asked for a reason why, and we let them know about his passing. They were so thoughtful in thinking of us as a part of the Chewy family that they reached out to us in support and were kind enough to send us flowers for our loss. It was very kind. We thank you.

Their selection, customer service and Frisco brand are all excellent. We have been ordering from them for over 6 years and wouldn't go anywhere else. And, when my dog passed away a couple of weeks ago, they send flowers and a beautiful card.

Received a $300 pet door. THIRTY TWO parts were missing! They refused to contact THEIR contractor. I said I was filing a complaint with PayPal. They said if I did I can never shop with them again. AS IF I HADN'T ALREADY DECIDED THAT! HORRIBLE, NASTY CUSTOMER SERVICE!

Chewy.com cannot be bothered to actually read perscriptions before they deny an order. They will send you to your vet a visit which is not needed to verify a prescription they already have with multiple existing refills for flea medication. They would rather you spend more money going to your vet to get the things you need or simply get a flea infestation in your home before they properly read a prescription. 0 stars, find someone better or just keep going to your vet, this company is a waste of your time.

I've had an excellent experience ordering pet supplies from CHEWY over the last 9 years. Great prices, availability and quick delivery. Customer service has been very courteous, helpful and particularly understanding, accepting merchandise return when my pet passed. In fact, they condoled me and sent floral arrangement to my surprise! Love this company.

Chewy went above and beyond when I received a damaged bag of dog food. The customer service representative that I spoke to was so kind and everything was taken care of in a matter of minutes. 2 days later I received my new bag of dog food and a few days after that I received my very own gift from chewy! The customer service representative that I spoke with knew that I wasn't feeling well and was out for the count with the flu so, she took it upon herself to make note of that and send me a get well card as well as a chewy coffee cup with herbal tea and honey. ❤️ Thank you. 😊

Chewy.com has the absolute BEST customer service on the internet. I have shopped at Chewy for years and ZERO complaints. I am also able to find what I am looking for every time. Keep up the good work.

Recently purchased from Chewy and received one can with mold, very strong ammonia smell. Had to throw away and couldn’t feed my cat, very disappointed. Friskies is a brand we usually rely on and never went to anyone else.

Awesome company. I was set up for auto ship for my dog food and tic meds. Sadly, my dog Simba passed away 8/31/25 😞. I had unopened bag of very expensive food as well as tick meds. I took a shot and called and explained what had happened. They were very understanding and gave me a full credit and did not ask for a return but that I could donate it all, which I did. Awesome company!!!!

My Monty died recently. I called to cancel his prescription for expensive heart medicine. They gave me an instant refund. Then they sent me flowers! I never expected such kindness from a business. I am so appreciative. Thank you Chewy.

Bad experience with damaged and broken seals of cat food although the box looked good. Some of the cans had dents and the seals were broken and when you opened it the food was spoiled and smelled awful. I like the easy ordering and variety of products but going forward I'll be going to big box stores for canned cat food and I can easily return bad food.

I used Chewy for the past year for my chickens, cats and rat feed. Recently we had ordered a big bag of rat feed. We placed half the bag in a plastic container upstairs and left the remaining food in the bag by our kitchen island. Well after a week my husband noticed little moving particles on our ninja machines located on the kitchen island. To our discovery the feed of rat food was infested with grain mites, almost microscopic bugs. For a month we had exterminators come countless sleepless nights all while sending photos and videos to chewy and waiting for them to advise if they would be reimbursing for damages that occurred from products delivered. After a month long we were contacted by a manager who advised they decided to not reimburse anything from what had occurred. I wanted to at the very least share our awful experience in hopes of saving another family from turmoil.

I’ve been shopping with Chewy for a lot of years. I’ve always been more than satisfied with their service. We all know how fussy our pets can be about their food and one of the things I appreciated most about Chewy was their policy of refunding the customer and having them donate the unwanted food to a charity. My local charity always commented on how appreciative they were about this practice of Chewy’s. Then Chewy+ happened. I joined. I have 3 cats and Chewy + was a good deal. You can’t imagine my surprise when I had a chat about food my boys wouldn’t eat and was told to “send” it back. A free shipping label would be provided and I should return the food. I asked why the change and was told that it was “a case by case” decision. That was insulting and I said so. I asked what about my case made that decision and got no answer.

I am so speechless. I just found flowers delivered on my front porch from Chewy with a handwritten note about the loss of our 2 dogs. I guess when I remove them from account and stated they had passed chewy was informed. I am so shocked at this incredible gesture and they have a customer for life.

As a customer, Chewy hands down has the best customer service department I’ve ever experienced. When you call you go right to a person with no prompts! Every person I’ve ever talked to is pleasant, empathetic and helpful.

I accidentally sent my order to an old address in a different state. I called customer service on Labor Day. Immediately a lovely man answered. They were able to reroute the order without delay to the shipping ETA and without charging me. He was absolutely fantastic and kind. He removed the old address on my account and ensured that my authorship order would arrive to my current address in the future too. Great experience! Highly recommend Chewy!!

I gave a Chewy review warning people that the Reveal Cat Food I ordered were the larger 5.5 oz cans. My cat likes the small cans. I didn't think to send them back to Chewy. But customer service saw my review and sent me an email, offering to send me a return label. And it was a lovely email. Asked about my cat and said they would love a picture and any stories I had about him. This is not the first amazing experience I had with Chewy. Their leadership is smart!

If I could give this company a no star then that would be my choice. I signed up with Chewy care plan for both my furry babies about a year ago because I heard they were the best in town. Upon switching I noticed one of my babies' health started going downwards. 1st one of my dog went blind- I brought my pets in for a wellness checkup a few times and one would have thought as a veterinarian they would have knew what a wellness checkup includes. Well after my dog fell in the pool I brought him in for a checkup again after I had to wait a whole month for an appointment and I was told that his vision were completely gone in both eyes.

I have been a Chewy customer primarily, to get meds for an aging golden retriever for a couple of years. Getting and adjusting deliveries could not have been easier. Unfortunately, recently I had to cancel my service with Chewy as my pet passed, which I explained in the comments why I was canceling my service. To my amazement, 5 days after she passed, I received a simple flower arrangement to my front door with a handwritten note expressing sorrow for my loss. Chewy, thank you for customer service that can't be matched.

I had a good experience with Chewy until recently. My dog is on heart medication, which literally keeps him alive. When I needed a new prescription my vet requested Chewy contact her for authorization. Chewy kept contacting an old vet in another state who I kept telling them I no longer see since I've moved. I called 4 times to find out why it was taking so long to receive the medication. Then ... I received a call from a pharmacy tech advising they just called my current vet but their office was closed for the day. What??? Now my dog has no medication over a long holiday weekend.

Sierra was extremely helpful in taking care of not only my needs but my fur baby's needs and the auto shipping process of their preventative medication. Sierra was an exceptional representative and I hope she gets the recognition that she deserves.

We have been customers of Chewy for many years. They carry quality products and their customer service is outstanding. But they did something today that is astounding and I want everyone to know. Our account was in my husband’s name. Unfortunately, he passed away a couple of months ago. With my latest order, I told the representative he had passed and that I needed to update the account to my name. She offered condolences, which I appreciated. Then today, I got a package delivered, and it was roses from Chewy with a note of condolence. There’s not many businesses anymore that treat customers with such kindness and respect, so I felt it was worthy of a web review. Thank you so much for the kindness you have shown me in this difficult time; it is greatly appreciated. I will continue to be your customer and recommend you to any and everyone we know with pets. Chewy is an amazing company!

To the CEO your company as a customer I work very hard for my money everyday!! I don't recommend the company that your business keep using!! We have complained about this for over 6 months. But no one has taken the time to reach out to us!!!

Charged twice. Customer service says we’ll prove you didn’t order both shipments and receive both. Spoke with a supervisor and they said well I don’t know why we canceled your first order but we charged again and you got the second order (which was 20 bucks more). Only received one order and they won’t refund the money saying they proved I received both orders. Put a dispute with the bank and they said I have to dispute the first order now as they proved the second order was received. Charged at a higher rate and charged twice. Worst customer service as well. Will Never ever order from Them again.

I have horses and I order my sand clear through Chewy due to price and quantity. Three weeks ago, my horse Dallas, had a strangulation lipoma colic and unfortunately did not survive. I received in my mail yesterday, a box from Chewy, and inside was a horseshoe (iron) that was painted with beautiful flowers and his name written on the horseshoe along with a beautiful card with a lovely condolence. What company goes out and does this. I was absolutely heartbroken and for was so touched by this amazing gesture. Chewy will have my business for life!

This the second time I’ve had issues with this company. My dog weighs 8 pounds but they can’t figure out or make a decision based on the prescription from my vet. Instead I am trying to get resolution from ** customer service. I ended up cussing the person out and cancelled the order because I had already resolved the issue 5 days earlier and spent half hour trying to get it straightened out only to have to call again with people who can’t make a proper decision. Then they voided my discounts after that and were going to charge me an extra $60. This company is not good. All over isn’t any better. They lost my prescription and would not notify after assuring me they would. Both companies left me hanging when I am just trying to get my pet his medication that pretty much due to his age is keeping him alive for the time I have left with him.

After 7 years of great service, timely deliveries, an easy to use app, etc., our cat died unexpectedly. Shortly after deleting his profile on the site we received a dozen beautiful roses in a vase with a very thoughtful note expressing condolences for our loss from Chewy.com! Customer service like I’ve never experienced before! It meant so much at a very sad time.

Chewy.com is the worst!!!. Customer service reps lie through their teeth. They are a monopoly. They have virtually eliminated all competition in pet food home delivery marketplace, and as such, they could care less about individual customers. They can afford to screw over and lose many many customers without affecting their profits. In plain English, they don't give a shit about you!. Or your pets!!!.

Chewy is my favorite company! They stand behind all their products and packages! I got a box with cat litter broken open all over the other stuff. The damage was from shipping but Chewy replaced it free! I have a bad review. Chewy sent me an email and told me to keep the item, or donate it and they credited my account! Seriously. Great company. Great stuff and if there is an issue they make it right! Low prices?

I have been ordering from Chewy for about 10 years. I have to say they have superior customer service. My best friend, Bubba, passed recently and I called Chewy to cancel my future orders. The compassion and care I received during that call was unbelievable. They even sent me some tea one time when I was sick and had to call for something, with a note to Get Well Soon. AND a human always answers the phone. Thank you Chewy!!!

I've been a customer with chewy for several years with our three pets. We love the auto ship feature - and the reminders that their product will be shipping so we can delay it if needed and don't end up with a surplus. We recently said goodbye to our cat, Raja, and thus stopped the autoship for her litter. Upon learning the reason why we stopped, chewy not only made it simple to stop the order but also went above and beyond to send flowers to us as we grieved the loss! Super impressed with the customer service at a company we already loved.

I recently had to put my dog down due to kidney failure. I had an auto shipment set up for my dog for medications not related to her kidney failure. An auto shipment was made right before we had to put her down. I contacted Chewy and they graciously gave me a refund for the last order and told me to dispose of the medication. It made me feel like they really understand and care about pet owners.

Chewy uses FedEx exclusively and their shipping is beyond terrible. A shipment of rabbit food and hay has been "out for delivery" for three days and now is scheduled for tomorrow (ya, I believe that). Never again! Amazon has the same or better prices and truly two day delivery. Bunnies say Amazon all the way.

I have been using Chewy.com and their autoship option for quite a while now and absolutely love the convenience! I placed a new autoship order but forgot to change my new address so I had to reach out to customer service which I was dreading because I’ve never really had a good experience with customer service. But when I called, there was no wait time and the lady was super nice and helpful. Best customer service experience I have ever had and wanted to give a huge shout out Chewy for this!

A couple weeks ago, I ordered my dog some dog food and bones from Chewy per usual. However, it never showed up which has never happened before, so I gave them call. I was super sick at the time with a sore throat and had lost my voice, and I apologize to the guy on the phone if I sounded upset or rude as I just had no range in my voice. Anyways, they reordered the dog food, and received 2 days after the call. The guy was super kind and helpful! A week or so goes by and look what else they sent in the mail!!! A cute mug, some tea bags, some honey sticks, and the sweetest note to feel better! ❤️❤️ Isn’t that just the sweetest and so beyond thoughtful! Made my whole day!

Chewy is amazing. They have top quality products and they truly stand behind the quality of the products they sell. They always have great sales and reviews of products on their website by fellow customers are always helpful. And if you ever have an issue with one of their products they truly do have great customer service and go above and beyond to rectify the issue.

There was some confusion between my husband and me about what we needed for our pets and an incorrect order was placed. We contacted customer service and they could not have been more helpful! They listened to the problem and immediately resolved the issue. I wish all companies could have such great customer service people. Well done Chewy – I will be a forever customer.

For the most part Chewy is good, fast delivery. The reason I've given 3 star is because absolutely NOTHING I've ever ordered is "eligible" for the $20 coupon they're always sending me. Maybe they can have a section that shows what is eligible!

I have NEVER been more satisfied with an online company. Anytime I've ever had an issue, no matter how small, no matter if I was the cause. This company goes above and beyond to fix the problem. I will be a customer for Life. This is how you build a strong customer base. Keep doing what you're doing Chewy.com. My family both 2 and 4 legs adore you. :)

This comment is geared towards the company as a whole. I have been buying from Chewy for many years. We had to put our 13 1/2 yo golden down on 7.25.25. I notified Chewy to memorialize his profile. I had to go out of town the following week and when I returned, we had an amazing painted rock and beautiful card. Thank you, honestly, for not sending the flowers that some of my friends have received (nice as well). I could not have enjoyed them. But this! It's beautiful! Thank you for making him special!

We tried to purchase a Chewy eGift card for our son's cat on our son's birthday, using a perfectly good credit card. Instead of the card coming in an e-mail, we got a request to call them. The agent went through the whole order, and then said it would go to another office who would call us within 24 hours to go over it again to confirm it. We just said cancel the order.

Chewy.com become my #1 site to shop for my pets. They carry pretty much all I ever needed. Most importantly they never let customers down. Even if not solicited, they step in to help customers and always for the best for us. Each time I had a problem with a product, even if not their fault, they super quickly refund and are always gracious to the customer. I cannot kudos them more.

I have been ordering from Chewy for several years. I like that you can customize your orders and delivery time. My only request is that they have more cruelty free options. My family and I were very surprised and touched that Chewy cared enough to send flowers when our dogs passed July 25th. It was very emotional as we did not expect to loose 2 on the same day.

They sat on my order for over a week, then unceremoniously canceled it. I even tried calling Chewy's customer service, but they were unhelpful. Thank goodness I placed a second order through Amazon so my puppy didn't run out of food.

Anyone else having delivery issues from Chewy.com? Used to be 100% spot on but last week we (Anniem account), didn't receive the Thursday delivery & then again the Sunday replacement order. I now have no cat & dog food inhouse. Customer service is always very helpful but just wondering? I now have to go pet store & who doesn't sell the special food my dog needs. Wondering if I need to change pet supply companies?

Just lost our best friend, Bella! Her 1st 3-3 1/2 years of life were as a breeder at a close phrased 'puppy mill' where she was not a 'large litter' momma, so they gave her to us 10-11 years ago. She was the most faithful, smart friend to my husband and I. She injured her ACL so her vet put her on a pain and anti inflammatory rx. We professinally braced her leg which helped her improve. She contracted cancer on a hind back toe on the same leg. We had it removed and then a lymph node swelled shortly after healing of the removal. We went with Chewy on an autoship for her two Rxs. Not only was Chewy's much cheaper than the cost at the vet, but they shipped directly to our home. She broke her front leg and we had it casted. After 2 weeks in cast, she woke one morning not able to use her back legs. We had her put down. Called Chewy to see if we could return her last autoship, which the shipping box had not been opened. They told us to discard meds and issued us a FULL REFUND. Then two days later, we received a delivery of FRESH FLOWERS with a sympathy message. JUST UNREAL in today's world. Thank you Chewy!

Chewy has amazing customer service. I called on a Monday morning and someone answered on the first ring. I was having trouble with a coupon code and David applied the coupon right then and there in 2 minutes flat. Looking forward to our chicken oyster shells, dog food, and treats in just a couple of days.

I live out in country, so Chewy is vital to my dog's health. He had diabetes and is old. The ordering process is easy and very affordable. This last order I received some dented cans that were bad. I chatted in the app with a customer service rep. They immediately replaced the product with another brand and shipped it out immediately. I was very impressed. They are a great company with very good customer service.

You are an amazing company, you personalize each and every customer and their pet that reaches so many hearts of your consumers in their pets. Thank you for being such an intricate part of our lives and yes, the dogs and the cats look forward to the Chewy deliveries. We lost our dear friend Humphrey four months ago. It still feels like yesterday and I have to say thank you from the bottom of my heart for how you reached out and what you did for my family. The hand-painted rock with Humphrey‘s name on it, the condolence card, I would give you 10 stars if I could, thank you.

Chewy has been there for our girl Sadie for several years. They always got her food and meds shipped to us quickly and without hesitation, if I needed a med expedited, they did just that. Each time I would call, whoever answered was so polite, friendly, and helpful. They went above and beyond to insure Sadie's needs were met and fulfilled. For Sadie's 12th Birthday, Chewy sent a hand painted portrait, on canvas, of Sadie. It looks so much like her, It was such a wonderful surprise and greatly appreciated and loved. They were saddened to hear that our little girl Sadie crossed the Rainbow Bridge August 6, 2025. We thank Chewy for being there for us & Sadie for so many years.

I have been ordering from Chewy.com for over 10 years and have never been more impressed with a company. Chewy offers an amazing selection of items and stands behind all of them. If you are not happy with your item, they either accept it back for a full return or suggest that you donate it to a local animal shelter. What stand over even more is the outstanding staff that is more than helpful and exceptionally engaging. Most recently, I had reviewed a cat food that I had ordered. Unfortunately, my cat's system didn't agree with it. Chewy not only reimbursed me for the food but followed up to see how my cat was doing with the new food that I ordered. I had the pleasure of interacting with one of their amazing customer service individuals, Alexis. Not only did she exceed all my expectations with her assistance and humor but sent me a handwritten card with treats and toys for my kittens. Chewy's commitment to customer service exceeds excellence!

My cat Binx had to be put to sleep recently and I bought insulin and needles just before that. Chewy.com reimbursed me for those items no questions asked! A few days later, I received flowers from chewy saying how sorry they were about Binx. NO OTHER COMPANY DOES THAT!!!! Now THAT is customer service!! On previous occasions I’ve had to return things and had no problems. I find that Chewy has the best price on most items. Great company and THE best customer service! Thanks so much Chewy!!!

I wanted to leave a review because I have had nothing but great experiences ordering with Chewy.com. The products I've ordered have been exactly what I wanted. Also I recently had a package that didn't make it to my door and I was blown away by how EASY it was to just get a new one shipped out to me with obviously no cost. I didn't even need to ask them to send me another one, they just did. Also, I was in disbelief when I called the 1800 number and within 30 seconds a HUMAN answered. She apologized and just fixed the problem. I am now a forever Chewy customer.

I called Chewy to order some food yesterday. I always order by phone because I am a senior and have a difficult time online. After being frustrated with Xfinity customer service it was so refreshing to speak with Samantha at Chewy. The people who work there are always friendly and helpful and Samantha is no exception. It never takes more than 2 days to get my order. I love Chewy! They have the best customer service. I would recommend them to anyone.

I've been ordering from Chewy's since the company was founded and have always been very satisfied with everything about Chewy's. They have an amazing selection and great customer service 🥰. That being said, we need to address their relationship with FedEx. FedEx USED TO BE a top notch delivery company, but have recently been falling short. My Chewy's orders are delivered to the wrong address and significantly delayed in recent months. Chewy's is awesome and always steps up to make things right for the customer. This has to be costing Chewy's financially and that cost may eventually be passed on to loyal customers. I encourage Chewy's to research and partner with a more reliable delivery company. Personally, I have been ordering items from Amazon that I previously ordered from Chewy's. I do this because an Amazon delivery is more likely to arrive on time to the correct address.

I have been using Chewy for many years but then found out that using Amazon was faster. However, Amazon is no longer able to supply V.E.T. Veggiedents. I called Chewy and tried to place an order. The Chewy representative was rude and appeared to not know the product I was trying to order. I simply explained that they are V.E.T. Veggiedents Fresh Tater Control Chews Medium size that I found on their own website. It became very exasperating trying to communicate with this person. I hung up and will never use Chewy again. I found the same product at Vet Rx Direct.

If you have sick animals and you are in need of a specific vet prescribed dog diet, we strongly urge you to go elsewhere to order your dogfood, because it will take Chewy a minimum of 5 days to deliver the food to you. It takes Chewy 2 whole days to upload your prescription attachment, because as the friendly customer service agent explained to us, they get thousands of prescriptions per day and therefore it takes at least 2 days to get through all of those. After that, they need an approval from a different department, and only then it finally gets processed for shipping, which takes another day. Shipping it to your house takes another 2-3 days minimum. So if you can wait 5-6 days to feed your sick dog who has already lost a bunch of weight due to an illness, then order from Chewy. But if you want your dog to regain his strength and normal body weight without starving him for an additional 5 days, then please stay away from the Chewy pharmacy.

I cannot say enough positive things about Chewy.com and their customer service. I lost 2 fur babies in 1 week, not only did Chewy refund my money they did not make me go through the process of sending back what I had ordered, but no longer needed. Much to my complete surprise, I've received not just 1 condolence bouquet but 2. Thank for truly caring about your customers. ✌️💜🐾🐾

They love to take your money and then NOT deliver food that is medicated and crucial for your animals.. Spent thousands of my hard earned money just to be placed on the sidelines with an order that should’ve been completed 5 days ago..

Every single experience with Chewy has been delightful, and I have used them all, but tonight was unique and frightening. My 13 year-old 7 lb Chihuahua/Pomeranian found himself of two very aggressive female pit bulls, and thankfully I was close enough and a friend was nearby to separate them and free him pretty quickly but not before he had been roughed up a bit. I however needed a trip to the hospital but, a few stitches is nothing compared to the pain I would experience losing him, that way. But we were over 10 hours away from getting home to our vet, and of course it's a weekend and we were unsuccessful finding any after-hours emergency care near us.

Previously prices were lower than other pet stores. Generally speaking, that is no longer true. Or -the difference is negligible. They send coupons for birthday savings, but restrictive... can never find anything I need that 'qualifies' for the 20% off. Disappointing! There is nothing over the top about Chewy that warrants a recommendation. I'd rather support my ma and pa pet stores.

I am so moved by the thoughtfulness of Chewy.com! I was just delivered a beautiful bouquet of flowers after placing an order over the phone the other day for my cat Oliver. In our conversation they learned that we had lost our Lilith and Missouri. 🥰 Chewy has always, by far, provided me with the best customer service I have ever experienced! Promptly answering calls, questions and going over and beyond to support their customers and their fur family.😺This gesture of kindness today touched me deeply and surprised me greatly 😺 Giving me joy and hope that kindness, integrity and ❤️ Are still present in humanity 😊 even in some big Businesses, though that is rare these days. 🙏 you so very much for your gift 💐 from the bottom of my heart. 💗🦁 You're the best! I will continue to recommend Chewy to everyone who loves and cares for their pets!! In loving memory of Lillil and Missouri. 💞 Thank you Chewy 😻 from Oli and me.

I love Chewy. They stand by the products they sell, have excellent customer service. I have successfully used Auto-Ship, products are shipped and delivered very fast. I’m Also a Chewy member, so far this is also proving to be a great service. I use Chewy for Dog, Cat, Chicken and Cardinal bird seed. I’ve also used the Chewy Pharmacy with excellent results. I highly recommend Chewy. I’d like to review backyard Chicken feeders for them.

I've been ordering from Chewy for a long time, and would've ordered more thanks to their new chewy+ annual subscription that gives free shipping regardless of cost and guarantees fast shipping if they had rolled out this subscription service sooner than they did (Amazon Prime has some serious competition now). Throughout the years there have been minor problems of me receiving a wrong item, damaged item, or no item at all (honestly think there were 3 or 4 occurrences total) but all of them were resolved instantly by the amazing support staff in chewy customer service, they replaced damaged or missing orders with no questions asked even though I offered to send in pictures of dented cat food cans that looked like they were dented during the manufacturing process rather than while in delivery transit.

I can't say enough positive things about this company. Not only have they been helpful if I made an ordering error, received something damaged, or needed assistance with prescriptions, but they sent flowers in sympathy of the loss of my cat. What business does this?

I had the best experience while talking to a customer service rep! I had to return something I mistakenly ordered instead of what I wanted. My helper was so kind, cared about my pet, and went above and beyond to make sure I was saving money and satisfied! I am very happy to be a Chewy client!

I placed an order and shortly after placing the order, I determined I needed to cancel the order and place an order for something else. The cancel button was there to click, and that's what I did. I was sent an email letting me know I couldn't cancel. I will not order from them again.

I am so impressed with the customer service and care that Chewy provides. They really go above and beyond. My beloved cat just passed and I called to let them know that I needed assistance with canceling two auto-ship orders that were prescribed by my vet since my cat passed away. The agent was very compassionate and sweet and made the process smooth and effortless. Today, I came home to a bouquet of flowers from Chewy offering condolences for the loss of my cat. I was shocked. How many corporations actually put that kind of effort into caring for their customers? They don’t treat people like just another number, they make an attempt to show that they care about your pet and you as a client. Thank you, Chewy. I really appreciate the kind gesture during this difficult time. I will never forget that.