Chewy.com Reviews

Recently purchased from Chewy and received one can with mold, very strong ammonia smell. Had to throw away and couldn’t feed my cat, very disappointed. Friskies is a brand we usually rely on and never went to anyone else.

Awesome company. I was set up for auto ship for my dog food and tic meds. Sadly, my dog Simba passed away 8/31/25 😞. I had unopened bag of very expensive food as well as tick meds. I took a shot and called and explained what had happened. They were very understanding and gave me a full credit and did not ask for a return but that I could donate it all, which I did. Awesome company!!!!

My Monty died recently. I called to cancel his prescription for expensive heart medicine. They gave me an instant refund. Then they sent me flowers! I never expected such kindness from a business. I am so appreciative. Thank you Chewy.

Bad experience with damaged and broken seals of cat food although the box looked good. Some of the cans had dents and the seals were broken and when you opened it the food was spoiled and smelled awful. I like the easy ordering and variety of products but going forward I'll be going to big box stores for canned cat food and I can easily return bad food.

I used Chewy for the past year for my chickens, cats and rat feed. Recently we had ordered a big bag of rat feed. We placed half the bag in a plastic container upstairs and left the remaining food in the bag by our kitchen island. Well after a week my husband noticed little moving particles on our ninja machines located on the kitchen island. To our discovery the feed of rat food was infested with grain mites, almost microscopic bugs. For a month we had exterminators come countless sleepless nights all while sending photos and videos to chewy and waiting for them to advise if they would be reimbursing for damages that occurred from products delivered. After a month long we were contacted by a manager who advised they decided to not reimburse anything from what had occurred. I wanted to at the very least share our awful experience in hopes of saving another family from turmoil.

I’ve been shopping with Chewy for a lot of years. I’ve always been more than satisfied with their service. We all know how fussy our pets can be about their food and one of the things I appreciated most about Chewy was their policy of refunding the customer and having them donate the unwanted food to a charity. My local charity always commented on how appreciative they were about this practice of Chewy’s. Then Chewy+ happened. I joined. I have 3 cats and Chewy + was a good deal. You can’t imagine my surprise when I had a chat about food my boys wouldn’t eat and was told to “send” it back. A free shipping label would be provided and I should return the food. I asked why the change and was told that it was “a case by case” decision. That was insulting and I said so. I asked what about my case made that decision and got no answer.

I am so speechless. I just found flowers delivered on my front porch from Chewy with a handwritten note about the loss of our 2 dogs. I guess when I remove them from account and stated they had passed chewy was informed. I am so shocked at this incredible gesture and they have a customer for life.

As a customer, Chewy hands down has the best customer service department I’ve ever experienced. When you call you go right to a person with no prompts! Every person I’ve ever talked to is pleasant, empathetic and helpful.

I accidentally sent my order to an old address in a different state. I called customer service on Labor Day. Immediately a lovely man answered. They were able to reroute the order without delay to the shipping ETA and without charging me. He was absolutely fantastic and kind. He removed the old address on my account and ensured that my authorship order would arrive to my current address in the future too. Great experience! Highly recommend Chewy!!

I gave a Chewy review warning people that the Reveal Cat Food I ordered were the larger 5.5 oz cans. My cat likes the small cans. I didn't think to send them back to Chewy. But customer service saw my review and sent me an email, offering to send me a return label. And it was a lovely email. Asked about my cat and said they would love a picture and any stories I had about him. This is not the first amazing experience I had with Chewy. Their leadership is smart!

If I could give this company a no star then that would be my choice. I signed up with Chewy care plan for both my furry babies about a year ago because I heard they were the best in town. Upon switching I noticed one of my babies' health started going downwards. 1st one of my dog went blind- I brought my pets in for a wellness checkup a few times and one would have thought as a veterinarian they would have knew what a wellness checkup includes. Well after my dog fell in the pool I brought him in for a checkup again after I had to wait a whole month for an appointment and I was told that his vision were completely gone in both eyes.

I have been a Chewy customer primarily, to get meds for an aging golden retriever for a couple of years. Getting and adjusting deliveries could not have been easier. Unfortunately, recently I had to cancel my service with Chewy as my pet passed, which I explained in the comments why I was canceling my service. To my amazement, 5 days after she passed, I received a simple flower arrangement to my front door with a handwritten note expressing sorrow for my loss. Chewy, thank you for customer service that can't be matched.

I had a good experience with Chewy until recently. My dog is on heart medication, which literally keeps him alive. When I needed a new prescription my vet requested Chewy contact her for authorization. Chewy kept contacting an old vet in another state who I kept telling them I no longer see since I've moved. I called 4 times to find out why it was taking so long to receive the medication. Then ... I received a call from a pharmacy tech advising they just called my current vet but their office was closed for the day. What??? Now my dog has no medication over a long holiday weekend.

Sierra was extremely helpful in taking care of not only my needs but my fur baby's needs and the auto shipping process of their preventative medication. Sierra was an exceptional representative and I hope she gets the recognition that she deserves.

We have been customers of Chewy for many years. They carry quality products and their customer service is outstanding. But they did something today that is astounding and I want everyone to know. Our account was in my husband’s name. Unfortunately, he passed away a couple of months ago. With my latest order, I told the representative he had passed and that I needed to update the account to my name. She offered condolences, which I appreciated. Then today, I got a package delivered, and it was roses from Chewy with a note of condolence. There’s not many businesses anymore that treat customers with such kindness and respect, so I felt it was worthy of a web review. Thank you so much for the kindness you have shown me in this difficult time; it is greatly appreciated. I will continue to be your customer and recommend you to any and everyone we know with pets. Chewy is an amazing company!

To the CEO your company as a customer I work very hard for my money everyday!! I don't recommend the company that your business keep using!! We have complained about this for over 6 months. But no one has taken the time to reach out to us!!!

Charged twice. Customer service says we’ll prove you didn’t order both shipments and receive both. Spoke with a supervisor and they said well I don’t know why we canceled your first order but we charged again and you got the second order (which was 20 bucks more). Only received one order and they won’t refund the money saying they proved I received both orders. Put a dispute with the bank and they said I have to dispute the first order now as they proved the second order was received. Charged at a higher rate and charged twice. Worst customer service as well. Will Never ever order from Them again.

I have horses and I order my sand clear through Chewy due to price and quantity. Three weeks ago, my horse Dallas, had a strangulation lipoma colic and unfortunately did not survive. I received in my mail yesterday, a box from Chewy, and inside was a horseshoe (iron) that was painted with beautiful flowers and his name written on the horseshoe along with a beautiful card with a lovely condolence. What company goes out and does this. I was absolutely heartbroken and for was so touched by this amazing gesture. Chewy will have my business for life!

This the second time I’ve had issues with this company. My dog weighs 8 pounds but they can’t figure out or make a decision based on the prescription from my vet. Instead I am trying to get resolution from ** customer service. I ended up cussing the person out and cancelled the order because I had already resolved the issue 5 days earlier and spent half hour trying to get it straightened out only to have to call again with people who can’t make a proper decision. Then they voided my discounts after that and were going to charge me an extra $60. This company is not good. All over isn’t any better. They lost my prescription and would not notify after assuring me they would. Both companies left me hanging when I am just trying to get my pet his medication that pretty much due to his age is keeping him alive for the time I have left with him.

After 7 years of great service, timely deliveries, an easy to use app, etc., our cat died unexpectedly. Shortly after deleting his profile on the site we received a dozen beautiful roses in a vase with a very thoughtful note expressing condolences for our loss from Chewy.com! Customer service like I’ve never experienced before! It meant so much at a very sad time.

Chewy.com is the worst!!!. Customer service reps lie through their teeth. They are a monopoly. They have virtually eliminated all competition in pet food home delivery marketplace, and as such, they could care less about individual customers. They can afford to screw over and lose many many customers without affecting their profits. In plain English, they don't give a shit about you!. Or your pets!!!.

Chewy is my favorite company! They stand behind all their products and packages! I got a box with cat litter broken open all over the other stuff. The damage was from shipping but Chewy replaced it free! I have a bad review. Chewy sent me an email and told me to keep the item, or donate it and they credited my account! Seriously. Great company. Great stuff and if there is an issue they make it right! Low prices?

I have been ordering from Chewy for about 10 years. I have to say they have superior customer service. My best friend, Bubba, passed recently and I called Chewy to cancel my future orders. The compassion and care I received during that call was unbelievable. They even sent me some tea one time when I was sick and had to call for something, with a note to Get Well Soon. AND a human always answers the phone. Thank you Chewy!!!

I've been a customer with chewy for several years with our three pets. We love the auto ship feature - and the reminders that their product will be shipping so we can delay it if needed and don't end up with a surplus. We recently said goodbye to our cat, Raja, and thus stopped the autoship for her litter. Upon learning the reason why we stopped, chewy not only made it simple to stop the order but also went above and beyond to send flowers to us as we grieved the loss! Super impressed with the customer service at a company we already loved.

I recently had to put my dog down due to kidney failure. I had an auto shipment set up for my dog for medications not related to her kidney failure. An auto shipment was made right before we had to put her down. I contacted Chewy and they graciously gave me a refund for the last order and told me to dispose of the medication. It made me feel like they really understand and care about pet owners.

Chewy uses FedEx exclusively and their shipping is beyond terrible. A shipment of rabbit food and hay has been "out for delivery" for three days and now is scheduled for tomorrow (ya, I believe that). Never again! Amazon has the same or better prices and truly two day delivery. Bunnies say Amazon all the way.

I have been using Chewy.com and their autoship option for quite a while now and absolutely love the convenience! I placed a new autoship order but forgot to change my new address so I had to reach out to customer service which I was dreading because I’ve never really had a good experience with customer service. But when I called, there was no wait time and the lady was super nice and helpful. Best customer service experience I have ever had and wanted to give a huge shout out Chewy for this!

A couple weeks ago, I ordered my dog some dog food and bones from Chewy per usual. However, it never showed up which has never happened before, so I gave them call. I was super sick at the time with a sore throat and had lost my voice, and I apologize to the guy on the phone if I sounded upset or rude as I just had no range in my voice. Anyways, they reordered the dog food, and received 2 days after the call. The guy was super kind and helpful! A week or so goes by and look what else they sent in the mail!!! A cute mug, some tea bags, some honey sticks, and the sweetest note to feel better! ❤️❤️ Isn’t that just the sweetest and so beyond thoughtful! Made my whole day!

Chewy is amazing. They have top quality products and they truly stand behind the quality of the products they sell. They always have great sales and reviews of products on their website by fellow customers are always helpful. And if you ever have an issue with one of their products they truly do have great customer service and go above and beyond to rectify the issue.

There was some confusion between my husband and me about what we needed for our pets and an incorrect order was placed. We contacted customer service and they could not have been more helpful! They listened to the problem and immediately resolved the issue. I wish all companies could have such great customer service people. Well done Chewy – I will be a forever customer.

For the most part Chewy is good, fast delivery. The reason I've given 3 star is because absolutely NOTHING I've ever ordered is "eligible" for the $20 coupon they're always sending me. Maybe they can have a section that shows what is eligible!

I have NEVER been more satisfied with an online company. Anytime I've ever had an issue, no matter how small, no matter if I was the cause. This company goes above and beyond to fix the problem. I will be a customer for Life. This is how you build a strong customer base. Keep doing what you're doing Chewy.com. My family both 2 and 4 legs adore you. :)

This comment is geared towards the company as a whole. I have been buying from Chewy for many years. We had to put our 13 1/2 yo golden down on 7.25.25. I notified Chewy to memorialize his profile. I had to go out of town the following week and when I returned, we had an amazing painted rock and beautiful card. Thank you, honestly, for not sending the flowers that some of my friends have received (nice as well). I could not have enjoyed them. But this! It's beautiful! Thank you for making him special!

We tried to purchase a Chewy eGift card for our son's cat on our son's birthday, using a perfectly good credit card. Instead of the card coming in an e-mail, we got a request to call them. The agent went through the whole order, and then said it would go to another office who would call us within 24 hours to go over it again to confirm it. We just said cancel the order.

Chewy.com become my #1 site to shop for my pets. They carry pretty much all I ever needed. Most importantly they never let customers down. Even if not solicited, they step in to help customers and always for the best for us. Each time I had a problem with a product, even if not their fault, they super quickly refund and are always gracious to the customer. I cannot kudos them more.

I have been ordering from Chewy for several years. I like that you can customize your orders and delivery time. My only request is that they have more cruelty free options. My family and I were very surprised and touched that Chewy cared enough to send flowers when our dogs passed July 25th. It was very emotional as we did not expect to loose 2 on the same day.

They sat on my order for over a week, then unceremoniously canceled it. I even tried calling Chewy's customer service, but they were unhelpful. Thank goodness I placed a second order through Amazon so my puppy didn't run out of food.

Anyone else having delivery issues from Chewy.com? Used to be 100% spot on but last week we (Anniem account), didn't receive the Thursday delivery & then again the Sunday replacement order. I now have no cat & dog food inhouse. Customer service is always very helpful but just wondering? I now have to go pet store & who doesn't sell the special food my dog needs. Wondering if I need to change pet supply companies?

Just lost our best friend, Bella! Her 1st 3-3 1/2 years of life were as a breeder at a close phrased 'puppy mill' where she was not a 'large litter' momma, so they gave her to us 10-11 years ago. She was the most faithful, smart friend to my husband and I. She injured her ACL so her vet put her on a pain and anti inflammatory rx. We professinally braced her leg which helped her improve. She contracted cancer on a hind back toe on the same leg. We had it removed and then a lymph node swelled shortly after healing of the removal. We went with Chewy on an autoship for her two Rxs. Not only was Chewy's much cheaper than the cost at the vet, but they shipped directly to our home. She broke her front leg and we had it casted. After 2 weeks in cast, she woke one morning not able to use her back legs. We had her put down. Called Chewy to see if we could return her last autoship, which the shipping box had not been opened. They told us to discard meds and issued us a FULL REFUND. Then two days later, we received a delivery of FRESH FLOWERS with a sympathy message. JUST UNREAL in today's world. Thank you Chewy!

Chewy has amazing customer service. I called on a Monday morning and someone answered on the first ring. I was having trouble with a coupon code and David applied the coupon right then and there in 2 minutes flat. Looking forward to our chicken oyster shells, dog food, and treats in just a couple of days.

I live out in country, so Chewy is vital to my dog's health. He had diabetes and is old. The ordering process is easy and very affordable. This last order I received some dented cans that were bad. I chatted in the app with a customer service rep. They immediately replaced the product with another brand and shipped it out immediately. I was very impressed. They are a great company with very good customer service.

You are an amazing company, you personalize each and every customer and their pet that reaches so many hearts of your consumers in their pets. Thank you for being such an intricate part of our lives and yes, the dogs and the cats look forward to the Chewy deliveries. We lost our dear friend Humphrey four months ago. It still feels like yesterday and I have to say thank you from the bottom of my heart for how you reached out and what you did for my family. The hand-painted rock with Humphrey‘s name on it, the condolence card, I would give you 10 stars if I could, thank you.

Chewy has been there for our girl Sadie for several years. They always got her food and meds shipped to us quickly and without hesitation, if I needed a med expedited, they did just that. Each time I would call, whoever answered was so polite, friendly, and helpful. They went above and beyond to insure Sadie's needs were met and fulfilled. For Sadie's 12th Birthday, Chewy sent a hand painted portrait, on canvas, of Sadie. It looks so much like her, It was such a wonderful surprise and greatly appreciated and loved. They were saddened to hear that our little girl Sadie crossed the Rainbow Bridge August 6, 2025. We thank Chewy for being there for us & Sadie for so many years.

I have been ordering from Chewy.com for over 10 years and have never been more impressed with a company. Chewy offers an amazing selection of items and stands behind all of them. If you are not happy with your item, they either accept it back for a full return or suggest that you donate it to a local animal shelter. What stand over even more is the outstanding staff that is more than helpful and exceptionally engaging. Most recently, I had reviewed a cat food that I had ordered. Unfortunately, my cat's system didn't agree with it. Chewy not only reimbursed me for the food but followed up to see how my cat was doing with the new food that I ordered. I had the pleasure of interacting with one of their amazing customer service individuals, Alexis. Not only did she exceed all my expectations with her assistance and humor but sent me a handwritten card with treats and toys for my kittens. Chewy's commitment to customer service exceeds excellence!

My cat Binx had to be put to sleep recently and I bought insulin and needles just before that. Chewy.com reimbursed me for those items no questions asked! A few days later, I received flowers from chewy saying how sorry they were about Binx. NO OTHER COMPANY DOES THAT!!!! Now THAT is customer service!! On previous occasions I’ve had to return things and had no problems. I find that Chewy has the best price on most items. Great company and THE best customer service! Thanks so much Chewy!!!

I wanted to leave a review because I have had nothing but great experiences ordering with Chewy.com. The products I've ordered have been exactly what I wanted. Also I recently had a package that didn't make it to my door and I was blown away by how EASY it was to just get a new one shipped out to me with obviously no cost. I didn't even need to ask them to send me another one, they just did. Also, I was in disbelief when I called the 1800 number and within 30 seconds a HUMAN answered. She apologized and just fixed the problem. I am now a forever Chewy customer.

I called Chewy to order some food yesterday. I always order by phone because I am a senior and have a difficult time online. After being frustrated with Xfinity customer service it was so refreshing to speak with Samantha at Chewy. The people who work there are always friendly and helpful and Samantha is no exception. It never takes more than 2 days to get my order. I love Chewy! They have the best customer service. I would recommend them to anyone.

I've been ordering from Chewy's since the company was founded and have always been very satisfied with everything about Chewy's. They have an amazing selection and great customer service 🥰. That being said, we need to address their relationship with FedEx. FedEx USED TO BE a top notch delivery company, but have recently been falling short. My Chewy's orders are delivered to the wrong address and significantly delayed in recent months. Chewy's is awesome and always steps up to make things right for the customer. This has to be costing Chewy's financially and that cost may eventually be passed on to loyal customers. I encourage Chewy's to research and partner with a more reliable delivery company. Personally, I have been ordering items from Amazon that I previously ordered from Chewy's. I do this because an Amazon delivery is more likely to arrive on time to the correct address.

I have been using Chewy for many years but then found out that using Amazon was faster. However, Amazon is no longer able to supply V.E.T. Veggiedents. I called Chewy and tried to place an order. The Chewy representative was rude and appeared to not know the product I was trying to order. I simply explained that they are V.E.T. Veggiedents Fresh Tater Control Chews Medium size that I found on their own website. It became very exasperating trying to communicate with this person. I hung up and will never use Chewy again. I found the same product at Vet Rx Direct.

If you have sick animals and you are in need of a specific vet prescribed dog diet, we strongly urge you to go elsewhere to order your dogfood, because it will take Chewy a minimum of 5 days to deliver the food to you. It takes Chewy 2 whole days to upload your prescription attachment, because as the friendly customer service agent explained to us, they get thousands of prescriptions per day and therefore it takes at least 2 days to get through all of those. After that, they need an approval from a different department, and only then it finally gets processed for shipping, which takes another day. Shipping it to your house takes another 2-3 days minimum. So if you can wait 5-6 days to feed your sick dog who has already lost a bunch of weight due to an illness, then order from Chewy. But if you want your dog to regain his strength and normal body weight without starving him for an additional 5 days, then please stay away from the Chewy pharmacy.

I cannot say enough positive things about Chewy.com and their customer service. I lost 2 fur babies in 1 week, not only did Chewy refund my money they did not make me go through the process of sending back what I had ordered, but no longer needed. Much to my complete surprise, I've received not just 1 condolence bouquet but 2. Thank for truly caring about your customers. ✌️💜🐾🐾

They love to take your money and then NOT deliver food that is medicated and crucial for your animals.. Spent thousands of my hard earned money just to be placed on the sidelines with an order that should’ve been completed 5 days ago..

Every single experience with Chewy has been delightful, and I have used them all, but tonight was unique and frightening. My 13 year-old 7 lb Chihuahua/Pomeranian found himself of two very aggressive female pit bulls, and thankfully I was close enough and a friend was nearby to separate them and free him pretty quickly but not before he had been roughed up a bit. I however needed a trip to the hospital but, a few stitches is nothing compared to the pain I would experience losing him, that way. But we were over 10 hours away from getting home to our vet, and of course it's a weekend and we were unsuccessful finding any after-hours emergency care near us.

Previously prices were lower than other pet stores. Generally speaking, that is no longer true. Or -the difference is negligible. They send coupons for birthday savings, but restrictive... can never find anything I need that 'qualifies' for the 20% off. Disappointing! There is nothing over the top about Chewy that warrants a recommendation. I'd rather support my ma and pa pet stores.

I am so moved by the thoughtfulness of Chewy.com! I was just delivered a beautiful bouquet of flowers after placing an order over the phone the other day for my cat Oliver. In our conversation they learned that we had lost our Lilith and Missouri. 🥰 Chewy has always, by far, provided me with the best customer service I have ever experienced! Promptly answering calls, questions and going over and beyond to support their customers and their fur family.😺This gesture of kindness today touched me deeply and surprised me greatly 😺 Giving me joy and hope that kindness, integrity and ❤️ Are still present in humanity 😊 even in some big Businesses, though that is rare these days. 🙏 you so very much for your gift 💐 from the bottom of my heart. 💗🦁 You're the best! I will continue to recommend Chewy to everyone who loves and cares for their pets!! In loving memory of Lillil and Missouri. 💞 Thank you Chewy 😻 from Oli and me.

I love Chewy. They stand by the products they sell, have excellent customer service. I have successfully used Auto-Ship, products are shipped and delivered very fast. I’m Also a Chewy member, so far this is also proving to be a great service. I use Chewy for Dog, Cat, Chicken and Cardinal bird seed. I’ve also used the Chewy Pharmacy with excellent results. I highly recommend Chewy. I’d like to review backyard Chicken feeders for them.

I've been ordering from Chewy for a long time, and would've ordered more thanks to their new chewy+ annual subscription that gives free shipping regardless of cost and guarantees fast shipping if they had rolled out this subscription service sooner than they did (Amazon Prime has some serious competition now). Throughout the years there have been minor problems of me receiving a wrong item, damaged item, or no item at all (honestly think there were 3 or 4 occurrences total) but all of them were resolved instantly by the amazing support staff in chewy customer service, they replaced damaged or missing orders with no questions asked even though I offered to send in pictures of dented cat food cans that looked like they were dented during the manufacturing process rather than while in delivery transit.

I can't say enough positive things about this company. Not only have they been helpful if I made an ordering error, received something damaged, or needed assistance with prescriptions, but they sent flowers in sympathy of the loss of my cat. What business does this?

I had the best experience while talking to a customer service rep! I had to return something I mistakenly ordered instead of what I wanted. My helper was so kind, cared about my pet, and went above and beyond to make sure I was saving money and satisfied! I am very happy to be a Chewy client!

I placed an order and shortly after placing the order, I determined I needed to cancel the order and place an order for something else. The cancel button was there to click, and that's what I did. I was sent an email letting me know I couldn't cancel. I will not order from them again.

I am so impressed with the customer service and care that Chewy provides. They really go above and beyond. My beloved cat just passed and I called to let them know that I needed assistance with canceling two auto-ship orders that were prescribed by my vet since my cat passed away. The agent was very compassionate and sweet and made the process smooth and effortless. Today, I came home to a bouquet of flowers from Chewy offering condolences for the loss of my cat. I was shocked. How many corporations actually put that kind of effort into caring for their customers? They don’t treat people like just another number, they make an attempt to show that they care about your pet and you as a client. Thank you, Chewy. I really appreciate the kind gesture during this difficult time. I will never forget that.

Wanted to give a big should out to the pharmacy staff. I need a med asap due to my error and they went out of their way to get it out to me. They worked in tandem with my vet for the R/x. Thank you to the team! My dog and I are grateful for the amazing customer service!

I just received a bouquet of flowers from Chewy because I told them one of my cat's passed away. Their customer service is truly amazing. I called because something in shipping got crushed. They replaced it with no problem. I bought Chewy stock because I believe in them!

I have been a customer since 2016. Having huge bags of dog food and heavy boxes of kitty litter delivered to your door is so worth it! I have never had a single issue with them in all these years! This past weekend I had to cancel my subscription for the big bags of dogfood because my boxer passed away. I just received flowers and a sweet condolence card from Chewy! I’m so impressed with them!

Chewy.com's newest scam is when you call the 800 number you have no choice but to listen to someone try to sell you a medical device. You get zero, zero, zero customer service. They also have inventory out of stock so I cancelled my order and they refused to cancel... Thieves!!!!

My dog recently passed away. The day after his passing his autoship dog food showed up. I reached out to Chewy.com to see if I could return it and they instead offered their sincere condolences and refunded my purchase and just told me to donate the dog food. That instantly brought me to tears. I had just spend so much money at the vet right before he passed so any money I could save helps! Thank you chewy for being so good to me, you have a lifetime customer here!

I've been using Chewy for a couple of years and it's so convenient to get all of my pets needs mailed to my door. Recently, I needed a specific prescription filled for my dog and the Chewy pharmacy was able to fill it and get it to me the next day! Their prices are great, always quick shipping and amazing customer service! I am very pleased and highly recommend this company!

Been ordering from Chewy since a couple of months before Dec and overall, it's been a positive experience. They offer a decent selection of products including local, including many well known brand names. The website is user-friendly, and placing an order is usually quick and straightforward. Shipping has been mostly reliable.

Company is fraud. They list products they don't have, and wait days later to tell you then say choose something else and when they put the same product in list for you to choose seriously but yall don't have it, and yall fraudulently still have listed. Then I'm told order canceled but where's my money, oh I'm told nothing to refund but yet I don't have the money you all still do, when I tell the incompetent person you realize the choices listed is the same thing you tell me you don't have, the reply is I need to get this to higher up, so I am right, you are fraud and you listed products you don't have and then say nothing to refund but yet I don't have my money back, first time experience proved corporate fraud and greed.

Chewy is probably the best company that I have ever purchased from. They have lots of options to choose from, and the customer service is excellent. If you call them on the phone, you get an actual human being pick up immediately. If a product is not working for you pet, they will refund your money, and tell you to donate it to an animal shelter. Chewy also autoships my pets medication, so I don't have to remember to get refills. I can't say enough good things about Chewy.

I have been ordering from Chewy for a few years now. They have good deals and online ordering makes my regular pet shopping a breeze. I've had one or two delivery issues in the past (at no fault of Chewy). The carrier had made a mistake, but Chewy was fast at resending my order, which was much appreciated. I've always been greeted with a warm welcoming voice when I have needed to call customer service. I don't need to jump through hoops spending 20 minutes pressing numbers to reach a live person! That's a huge plus.

I've been trying for 3 days now to get my cat's prescription filled. Why can't it be a simple phone call to vet for approval. I chatted with a pharmacy tech this morning. Just giving me mail in instructions was hard for them. They couldn't even simply give that. I finally got it after insulting them. I will not use Chewy again for pet meds. They make 0 effort to get a prescription filled.

I love Chewy so much! They have amazing customer service. I spend a lot on my Great Dane with food allergies. They credited me back for two bags of food she is allergic to and allowed me to donate the rest to a local shelter. I even received a hand-painted portrait of my cat for his birthday one year! They truly care about our pets and send birthday cards for them. I cannot say enough about how much I love Chewy!

My package arrived damaged, I immediately called customer service to figure out what I could do, I’m not sure how to spell her name but this lady Cindy answered the phone and she was so sweet and nice and helpful and I just needed to leave a 5 star review for her, thank you Cindy!!

This is the ONLY company that I will buy my pets’ needs from. Their customer service is on top of, speedy delivery, usually overnight for me. My 19-year-old cat Eden died recently and they sent me flowers and a beautiful card. They truly CARE about their customers. A+++++++++++!

I ordered two Muddy Mats and only received one. I didn't notice for quite a while after I got the order because it was for our camper and we only then were going to leave for a trip when I noticed. I contacted Customer Service and their handling of this matter was over the top. I have always had good luck with Chewy, but the resolution of this matter exceeded any expectation I may have had

I have been ordering from Chewy for years. I find their products to be quality and their prices reasonable. I adopt senior Scottish Terriers from a rescue to give them a loving, safe home to live out their lives. Last week I had just returned from the vet clinic where I had to have my latest little love euthanized and her food order was sitting by my door. I called customer service and was told to donate the food, which I took to a local shelter. The representative not only credited my account for the food, but also the medications I had received the week before. I was so impressed by the compassion and kindness. I want to recommend Chewy.com to every pet owner.

I will always be a Chewy customer. They are truly the most compassionate company I have ever known. Not only is the customer service exceptional, they show they care by sending flowers to people who lost their pet or paintings of their pets as their way for saying that they care and appreciate their customers. Thank you Chewy! You guys are truly amazing!

I bought a the Pet Zone Smart Scoop Automatic Self-Cleaning Cat Litter Box and it didn't work like it should. I wrote a negative review about the product and chewy gave me a refund without any questions. I am very impressed with the company and their customer service and the way they stand behind the products they sell.

Our 12 year old Rottweiler wasn't doing well and had to be euthanized. I had some recently ordered items from Chewy.com and contacted them to return the unneeded products. Not only did Chewy give me a full refund on the items, but also said I didn't need to return them and donate them if possible. Finally, a few days later we received a beautiful card and bouquet of fresh cut flowers from Chewy! What a considerate and wonderful gift acknowledging the loss of our precious pet. Thank you so much Chewy. You really went above and beyond genuine customer care. EWashington Alexandria, VA

I've had several times where the wet cat food had damaged open cans that was no fault of the carrier. First time I returned the whole order. The next two times, I threw the damaged food away. Orders are packed very poorly for shipping canned food. My last order was supposed to been delivered on Saturday. I called Chewy.com to inform them that my mailbox place will be closed that day. So I asked to change the delivery address to my home since I'll be home all weekend. The packages didn't arrive on Saturday. I contacted Chewy again. Chewy promised again that the packages will be delivered on Sunday. But the packages were not delivered on Sunday. So I'm tending to think that Chewy never did inform FedEx about the other address.

Chewy.com is acting more and more like Amazon, where every product actually receives is super tiny or huge, nothing like the displayed products. Also beginning to question their on-line ratings. This product was listed as 4.3/5. Yet when I go into the actual reviews, there are hundreds of 1 star ratings with the same comments “tiny” and “deceptive photo”! Padded ratings???

Chewy is an incredible company. They have wonderful customer service and pharmacists. I called needing a prescription, the pharmacist asked how my dog was. She was very invested in the situation and actually cared about my dog's well being. After hearing I was out of medicine, she requested expedited shipping without me asking. She also explained how I can switch the prescription. Last, she did the math with me to ensure I set up the autoship correctly. The pharmacist's name is Meriam/Merriam (not sure if I spelled it right) but I was blown away by her service!

I’ve used Chewy for my dogs needs for a while. Food, toys and flea preventatives. On 6/19/25 I lost one of my dogs, Leia. I changed her profile to a memorial page, which deactivates her account. In doing so, they sent me a little care package with a beautiful card, handwritten and specific to me and my girl. It brought me to tears. How thoughtful. I will continue to use them for my other dog’s needs. What a great company. Very compassionate and caring. All of my orders come within at least 2 days! Great customer service as well. I can’t say enough good things about this organization. Thank you to Chewy and their team. ♥️

I had purchased a few things from Chewy and started some autoships. Everything was going great until I needed to return the email functioning rotated cat box. I paid over $300 for this cat box to malfunction. I got a return slip from chewy and brief description that it would turn my money within 3 to 6 days however we are on day 10 and that only do they have my product back and holding it they are also not returning my money. It was really quick to pay for the item and to get the money back is a slow death. I have been asking about the details of my return and it is still sitting in their warehouse where is supposed to be verified and confirmed before my return process can even start. This is not the information that I was told when I originally asked for return slip. I am very dissatisfied and I canceled all of my autoships and I will not be purchasing from them again.

I bought a pair of clippers from Chewy back in December and I really think it was just a lemon. Things kept happening with it, paint chipping off, weird noises, etc. I contacted Chewy and spoke with someone who was very understanding and sympathetic. She emailed me a return print out., and told me as soon as they received the old pair they would send me a new one. I received the new clipper very quickly. I am so grateful and appreciative that Chewy replaced my faulty clippers. I highly recommend this company and my interaction with this matter went perfectly. Thank you, Chewy. Angela D.

Delivery has gone downhill since we started. Customer service is sporadic. One day you get great service and other times you get horrible service, couldn’t answer any questions. If it weren’t for her script in front of her she wouldn’t be able to talk.

The last several purchases were immediately returned as you are selling products that are defective and unusable. Even after receiving more products I again had to ask for replacement dog treats. The last order of dog treats AGAIN were received in broken or damaged condition. The last several months make me want to find another seller.

Chewy's service has declined significantly. An order for pet food, expected to be delivered in 1-2 days as advertised, took almost a week to arrive. This delay meant buying food from a local store, which eliminated the convenience Chewy is supposed to provide. Will never shop here again

Kari **

Chewy customer services is beyond wonderful! My dog died and when I called them to stop the monthly delivery-Catherine from customer service was so gracious and sympathetic for my loss. She even refunded the money for a bottle of medication I had purchased a few days earlier. Today I received a beautiful sympathy card. Highly recommend their services 🥰

Horrible! Ordered online and they cancelled the order as they didn't receive the paper script in 2 days. They reopened it so I mailed the scripts, 2 weeks later no meds and no contact. I contact them and they're somehow apparently "lost". I guess the post office is suddenly losing mail! So, they said they would contact my Vet and then 2 days later my order says cancelled. No explanation, nada. Dog is out of his eye drops as I've been waiting. Horrible, horrible experience. Deleting app, writing this review, and never recommending to anyone ever.

I ordered from Chewy and it was dropped off at some other address. When I called customer service, first they made me feel it was my fault that it was delivered somewhere else, then the person agreed to send a replacement and guess what, same mistake and when I called customer service again, they directed me to a photo taken when delivered and it was NOT my house, they didn’t entertain me any further, so I lost my $ and all that hold time on the phone. Very frustrating and unprofessional.

I recently purchased a 25lb bag of waterfowl feed. Fed Ex delivered the box on a rainy day leaving it in my driveway when just a few steps away I have a huge covered porch. Of course when I arrived home the box was in pieces from sitting in the rain. This was not the first issue I have had with Fed Ex. Fortunately the brand I buy package in water resistant packaging. I filed a complaint with FedEx and just emailed Chewy.com so they were aware of these problems. They immediately shipped another 25lb bag at no charge and filed a complaint with FedEx. I was very impressed. I received 2 emails from customer service apologizing and alerting me to the shipment of a new bag. Can't say enough about them. They are a company I can get behind and do business with.

Chewy randomly cancelled my order without any explanation after emailing me and asking me for detailed information that I already gave when I submitted my order. All of this for “my” protection. They also started asking for unnecessary information (like my pet’s name). Horrible experience. I will order from Amazon.

My cat Nemo passed away last week. He was about 14 years old. I had to delete his information on the Chewy account. Today I received some flowers and a personal note. It was the most beautiful thing ever. Thank you CHEWY.

It shouldn’t be that hard to order prescription cat food, you’d think it was ** for all the extra written authorizations they wanted. I thought that was what a prescription was for. I canceled the order and went thru Amazon, granted it’s a little more expensive, but I don’t mind paying the extra to avoid the headache experience of Chewy.

I'm disabled so that is why I ordered delivery. Chewy was great at first, years ago. During the pandemic they messed up my auto ship, not sending the cat litter in the order because they were out of stock. Understandable, but you WARN the customer this will happen, don't get them to desperately try to find someone to get them to the store as there's no cat litter in the house. I stopped auto ship then. In the beginning of this year (2025) I thought of giving them another chance, now that the pandemic has passed, just because of a few $$ difference between them and Amazon.

This company is doing it right. The care and compassion with customer service and ethics. Thank you for caring about us pet parents and understanding! The products and prices are good, but I’m always amazed at the compassion with Customer service.

After 3 separate attempts to have pharmacy orders filled, shipped & delivered in timely fashion during hot months with temps in mid 90’s & failed. I’ve lost all hope of receiving undamaged meds for my pets delivered. Despite placing orders first thing Monday morning, calling & emailing to ensure urgency of shipping early in week to avoid sitting in shipping warehouse all weekend I’ve failed.

I can’t say enough about how pleased I am with the care and service Chewy provides. They consistently go above and beyond for their customers! Both my personal experience and those of my friends and family have been nothing short of wonderful throughout all the years we’ve done business with them. Thank from your furry, feathered friends and I!

I cannot say enough good about Chewy. Kindness people when I needed help. Love their auto-ship and products. When I lost my girl Bella to cancer I contacted them to stop any autoship and they were so kind. Flowers arrived at my house and I felt their love for animals!! Thank you Chewy for everything. ❤️❤️❤️

Last month I added something to an auto ship and it doubled the order so I called them to ask. The customer service person stated it had NOT doubled the order but I did get both orders a day later and a huge hit on my credit card. I went back to them. They apologized and took it off my credit card. Customer service later said they would send me a free order to apologize. They ordered it but never sent it and then cancelled it. That’s some apology. They can’t verify it’s you over SMS, only email which could take a hour to come through. They cut you off when you are trying to explain. I’m more upset now than originally. Ok will never do business with them again.

I had rabbit food and it had a hole in it and it spilled everywhere and I had a 20% off coupon for my rabbit's birthday and they won't refund me back and the coupon too. Bad customer service right there.

I decided to try Chewy's pharmacy department for the first time, simply to order some flea and tick medication for my pet. The process started off smoothly—I placed the order and received an email within 24 hours confirming my vet's approval. However, a week later, my order was still stuck in "preparing for shipment" status.

Recently, I chatted with a bot that asked how I was feeling. I replied that I was sick and couldn't walk my dog. A few days later, I received a get well card, a cup and some herbal tea. That's above and beyond!! Great customer service!!

I can’t express my gratitude for how helpful the customer support was when I bought over $100 of specialty products for my cat that was going through kidney failure. Unfortunately he passed away, Chewy refunded me and asked if I would donate the products to a shelter. A few days later I got a card from the support member Veronica that I spoke to giving her condolences for my loss.

I couldn’t recommend buying from Chewy.com more! I informed them recently that my dog bandit had passed and we had a new puppy. Within two days I received flowers from them with their condolences. It was so heartwarming and I was so surprised. I never expected this and don’t know of any other company that would be this loyal to their customers. Chewy has always shipped quickly as good prices and even replaced my item when I accidentally shipped it to the wrong address. They are amazing!! Chewy has another dedicated and loyal customer. I will continue to buy from CHEWY.com and hope you will to. Thank you Chewy ❤️🐾🐾

We have always been happy with fast shipping and great prices on their merchandise but we really touched when we received these two rocks after memorializing our fur babies on their website. Thank You Chewy, you rock! 👍

I received a box of cat food that had many damaged cans. When I called customer service (John) was friendly, understanding, and very professional. The entire box of cat food was replaced at no charge. Thank you, Chewy.

I have been ordering from Chewy ever since I received the first flyer. Years ago. They have been a wonderful company to deal with. My little dog Gisele passed away 6.25.2025. Heartbreaking. Yesterday 6.29.2025. I opened my front door and there was a beautiful bouquet of flowers. To my surprise, they came from Chewy. I really was blown away. I want to say thank you. Such a lovely caring gesture ❤️ 💕.

I recently lost my Labrador, Sally. I was purchasing medication from Chewy on a monthly basis. I canceled the meds shipments with no issue. They asked for a reason and I stated she passed. A week/10 days passed and we received a very nice flower arrangement. We were very surprised and comforted. Great company that shows that kind of compassion.

Chewy customer service don't care especially the pharmacy. Lost another good customer. When I ask about my dog prescription they saying dog needs to be check out first by the vet. Wrong. Getting the med from petsmart. Chewy you lose a great customer.

I’m honestly blown away by Chewy’s customer service. I left a negative review about a dog food that changed formulas (not their fault), and to my surprise, Chewy reached out to me directly and refunded the order—completely unsolicited. It’s rare to find a company that not only listens to feedback but acts on it with that level of care. I’ve been a customer for a while, but that interaction really earned my loyalty. Thank you, Chewy, for standing out in all the right ways.

I checked my dog Kodomo'sadie's Vetmedin, only to find out it was very low. I usually get it delivered by auto ship... in this case, I needed it quickly. THE NEXT DAY, it showed up after I asked for it. Chewy has your pet's best interests at heart. Ty Chewy.

Chewy is great. My complaint is with delivery today by FedEx. Left package on outdoor step where it was exposed to wetness. Instead of putting it on my porch.. I have been a loyal customer for over 15 years or more. This is my first complaint.

I have always ordered my dog, Cowboy’s food and treats from Chewy. Never had a bad experience or issues with orders. Unfortunately, Cowboy passed away right after I placed his usual food order. I sent a chat on the app and the kindest representative refunded me the full amount and asked to donate the unopened bag to a shelter, which is exactly what we’ll do. I’m sad that I no longer have use to order from this site as it was always fast shipping and you can tell the employees are genuine and love what they do. I’ll miss their services and I’ll miss the joy it brought my basset hound for years to get treats, toys, and new collars often.

What a class act. Not only was Chewy so great while my dog was with us for 13 years, they continued to go above and beyond when we made the difficult choice to put our dog down. These were delivered to my house today. It's the little things that matter... Knowing that they see a real person behind a purchase is just a cut above the rest!

Chewy was a great deal at first. But, They sent the wrong food. They refunded the purchase which makes them trustworthy. But, I’m 1000% sure I knew what I selected. It was vital to me the food I needed. They sent something else. The experience was upsetting because I’m trying to get away from Amaz **. But, chewy fell short for me.

I usually don’t write reviews but I felt obligated. I’ve always had a wonderful experience with Chewy. The shipping is fast, there’s always sales, and their customer service is exceptional. Two examples- 1) I had gotten a whole crate of kidney support food, prescription/ expensive and my cat finally passed from CKD. I emailed to see if I could return since it was unopened. They just straight up reimbursed me and told me I could bring / donate to a shelter in need (which I did). They were so sweet and it was such a surprisingly and humanly compassionate handling.

This customer service is hands down the best experience I've ever had with customer service. Actually blown away to call an 800 number and immediately get through to a normal nice human instead of being filtered through a million automated responses only to get hung up on 3 times by the AI before finally getting through to someone. Actually made me come find the customer reviews just to say this. Thank you.

Tidy Cats is the best lightweight litter I have used. Our Twinkie is a very neat boy since we adopted him at 2 months from the shelter. He will be 3 7/21/25! Thank you Chewy from the callers who help me on the phone to quality items.

Chewy has the BEST customer service out of any business I’ve ever contacted. They are extremely polite, they don’t rush you, they ALWAYS offer immediate solutions to any problem, and again the nicest people you will ever talk to

I cannot say enough good things about this company or its staff. I’ve been a customer for over 10 years. The customer service is amazing. Available 24/7, so friendly, so helpful, so compassionate. Put your pet first and go with Chewy!!!!

Customer service is actually excellent with Chewy. My issue was a Fed Ex problem.

Tafoya is the most recent example of the excellent customer service I always receive when calling. At 530 am ET she answered on the first ring, verified my account, and proceeded to help me with my most recent transaction quickly and efficiently.

This is by far the most awesome company ever!! They have always been so kind and considerate! They recently sent flowers to me because my sweet little cat Bella had passed away. Just so thoughtful! I shared it on my Facebook page showing all my friends. Excellent customer service too!

Chewy is a great company for animals. All kind of animals. I lost my little Shih Tzu. My heart was broke and they send flowers. Then my grandson died in a car accident and they sent flowers again. Very unexpected. Their customer service is always helpful, polite and sympathetic. Their products are great and reasonable and they have sales quite a bit to help you with your budget. What else can you ask for one of the greatest companies? I know that’s out there. Thank you Chewy.

We are absolutely blown away by the kindness and compassion from Chewy. Our beloved Boston Terrier was recently diagnosed with a heart condition, and amidst such an emotional time, we received a beautiful, thoughtful gift and card from the Chewy team. It wasn’t just a gesture it was a reflection of genuine care and humanity that you simply don’t find in companies anymore.

Chewy.com has the best customer service. I purchased a pet stroller for my cat and he was not happy to get in it. I guess it reminded him of his carrier and pet visits. I contacted Chewy to send it back and they refunded me and told me to donate the item to another pet. That was wonderful and I will certainly give it to another pet who might enjoy it.

I have enjoyed Chewy.com's great prices and convenient delivery for quite some time now but am now beyond frustrated with their lack of communication, dishonesty, and being inconsiderate for my pet's needs. After my vet quit, I had refills on file, but I tried to order one "too early". I was told that I couldn't get it ordered because it was a controlled substance (in my state, it is not). I was able to get my vet's office to say that it was okay to order it early off the old prescription, but that they could not approve a NEW prescription because the original prescribing vet quit. They called twice and it seems like they were asking my vet's office the wrong questions. I couldn't order the meds until 2 days later, and when I did they told me my vet's office told them to close the prescription. THEY DIDN'T.

I wouldn't even bother for a 5 star review, because usually people just write reviews to complain, however, 5 STARS Chewy! They truly go above and beyond. Every single time I need to chat they right there, they do whatever they can to make my shopping experience good! It's not just hype. And they cost the exact same as the places around here.

I mailed a vet prescription to Chewy and got a phone call to set up the Autoship. The rep went through everything and at the last second said that's $45.00 for a one month supply. She tried to disconnect the call but I wouldn't let her. I told her the website has that medication for $8.96. Oh yeah I see that she said. Then tried going into a song and dance to justify the 45.00. Now since I caught them Chewy won't honor the prescription and is making up six different stories. Check what they are charging you compared to the website. Their CEO has a reputation of going into the scam zone.

Chewy has been providing my fur babies for the past 16 years. Unfortunately I lost my dog 2 years ago and just my cat 2 days ago. Chewy went above and beyond helping me cancel any future orders that I had and sent me a wonderful letter with their condolence with the loss of my fur baby. It was nice to interact with such caring people and I will continue to use chewy for any future pets. I may decide to adopt but right now I can't think of having another pet as I'm so very sad as I was sitting. I myself about thinking of recently lost cat. Someone was at my door with flowers. It bring into my day and warmed my heart. Chewy sent me flowers and a wonderful condolence note. I am so lucky and thank you again Julie for going above and beyond.

I have been using Chewy for a couple of years. I am no longer going to order from them. Their customer service doesn’t care whether your package is delivered or not. FedEx just delivered my package, over two hundred dollars, out by the road in the rain. Three hundred feet from my house. I order from Chewy because I can not pick up heavy bags anymore. I ask for it to be put on my porch. The customer service is No help at all. They use FedEx and I believe that by using a FedEx they also represent Chewy. I won’t be ordering anything from Chewy again.

Absolute worst Customer Care I've ever dealt with. I actually have a gift card that says truly right on it and they would not let me use it. They said they would not split a payment and take the money off. The gift card for my dog's stick medicine. And when I call them, they told me they absolutely would not take the $20 off from the gift card and then they hung up on me.

Chewy.com took and processed the payment for my order before it was shipped, I cancelled it and never saw the money again. Rebecca on the customer service line assured me it never processed, even though it did and I never got my money back. She continued to speak condescendingly to me, and told me the only option was to have a conversation between her and my bank to settle it. I've accepted I'm never getting my money back from this company, will never use again, would give zero stars if I could. Use a different company, learn from my mistakes.

I placed an order for my dog seizure medication. Figured it would make life a little easier to have them shipped to home not have to worry about going to the pharmacy. I researched before placing the order. I need 2 extra bottles with labels on them. One for daycare, one to keep with me so he doesn't miss a dose. Then he has the rest of in the bottle at home. So I don't have to carry a bunch of pills. On the website it states they can provide extra bottles. I placed the order. There wasn't a spot to request extra bottles. I called and was told they don't offer extra bottles anymore. They "haven't updated the website". It's a seizure medication- emergency life saving medication- prescription required and has to be in a labeled bottle.

I am truly a happy consumer. I have had only great experience with purchasing from chewy. Their delivery is within 2 days. I would not purchase from anyone else because I trust them with my furry kids lives. They always have great products! Their prices are compatible to anywhere that I have purchased from previously. I can use rakuten with their company. My TRUST for them outweighs purchasing from anywhere else. They have all of the products that I need and more and all are good quality and fresh. Thank you CHEWY for having great products, kindness and personal compassion 💕 Chewy had always gone above and beyond for me arms my furry kids!

I had trouble with my dogs going into my neighbor's yard. They would complain. My yard is fenced in and I just couldn't keep them from digging under the fence to make their escape. I ordered the shock collars, only to use when they were digging or preventing them from reaching the neighbor's property. It works! Once they figured out that they would feel a shock when they are doing what they're not supposed to, kept them at bay. Thanks Chewy. The price was very reasonable for two dogs.

Super helpful when I made a mistake on shipping. Always send a card for my dog's birthday. Love their customer service. I have no complaints for all the things that I have ordered and shipping always arrives within a day.

We have used Chewy for a few years for our two Australian Shepherds Benny and his sister Maggie. We have gotten used to good pricing and free deliveries and their phone reps always asking about our pets by name.... But miscounting the cans we have before I go out of town and calling in an order after dinner on a SUNDAY and getting it first thing Tuesday Morning is once again SUPER SERVICE.

I love ordering with them. They are very fast. I had an item that was destroy due to being left outside by an animal and they replaced it with no charge. I recommend them to all my friends and family, order with Chewy

I've been ordering from Chewy now for 5 years. I have had a great experience with them. They ship when they say they will. When they sent a product that was defective, it was easy to contact a real person through chat live. They replaced it free of charge and w/ no hassle or need for me to send the defective product back! I have a cat that requires prescription food and it is very easy to order it and they check w/ my vet and approved the request w/in a day.

I began using Chewy a few months ago, and found their customer service very good. However, at present the customer service gives the impression that they do not care. The issue is using FedEx as the courier.. The FedEx service has been very unreliable where I reside, and actually failed to deliver a package citing an incorrect delivery address. The address on record is correct and never had an issue before with packages from chewy or others. Yet, the driver chose to indicate an incorrect address, I guess to CYA because they were running late and did not want to return to their office with an undelivered parcel; so conveniently updated the status by text of an incorrect address.

There just isn’t enough stars for Chewy! I would go way beyond 5 Stars if I could. Their Customer Service is impeccable. Their Delivery is the Best ever, and Most efficient. Chewy is Honorable, Caring And has The Greatest Value. If, for Any reason You are Not happy with a product, Chewy will either refund Your Money Or offer You a Replacement, and ask You to Donate the one You have! When Chewy Found Out that My German Shepherd was Born with a Painful condition and was Not doing real well They Sent Her a Small stuffed Bear that squeaks. It has Become Her favorite Toy of All time! She Brings Her Bear to us at least 3 or 4 times a day to Play with Her! Every time She Brings us Her Bear I think of Chewy’s Kindness in Sending it to Her. I Always Recommend Chewy to Anyone who has a Pet. Thank You Chewy.

I have been a Chewy customer since 2014. That’s how far my order history goes anyways. I’ve always loved the quality and price of their products. I also order my pet food from them via auto ship. I’ve had many great experiences with their customer service but what prompted me here is their latest act of thoughtfulness. My cat recently passed away. I called if I can return his unopened food and they gave me a refund and asked me to donate the food instead of returning them. Tonight, I received a package from chewy. When I opened it, it was a sympathy card with a heartfelt handwritten note. Along with the card, they included a beautiful memorial rock painted with my pet’s name. It was an incredibly thoughtful and unexpected gesture that brought comfort during a very difficult time. This is so beyond customer service. This felt very personal. Thank you.

After having had some decent success with ordering dog food and toys for a few months; I decided to try the autoship method to keep the supply of food coming seamless, with a discount. Seem decent right? After 2nd autoship I received a taped up bag of food, not sealed. When I called Chewy.com to express my concern if the food is safe and fresh after being the original packaging had been opened- "Oh, sorry to hear about that." I was told that Chewy doesn't actually ship the food, your order is supplied by a 3rd party vendor. Really? Chewy had no interest in sending a replacement or giving a refund. I'm not buying another product from Chewy.com. Cancelling auto-ship is not easy, nor is deleting your account. Another rip-off middleman co with a nice website. I guess it's back to brick and mortar.

Up until last year I would have said Chewy.com was a good place to buy pet products. My pets got sick off the food. So I suggest other customers pay attention like you would your kids. Smell, inspect the pet food. One of my best furry friends died from what seems like bacteria. (Smelled and inspected a new bag elsewhere.) I’ve always been careful with storage (as instructed and product labels) but doesn’t mean a business would be for pets food. I looked later and they continue to sell pet food where there have been so many people’s pets got sick also.

I ordered my prescription for flea med Bravecto. Delivery was supposed to be the next day because I had asked for expedited delivery, 4 days later I'm still waiting, thank God this wasn't something more serious. I will never order through Chewy again. If your pup is in need quickly, STAY AWAY. Only 1, star because system requires something, should be zero stars.

I rarely take time out of my enjoyable retirement schedule to write a review of utter praise about a company and their personnel. However, their follow-through communications, their friendly service, their courteousness, their patience and their concern for their customer’s complete satisfaction is more than worthy of the wonderful words I can write about ‘Chewy.com’, and more specifically, one of their fabulous customer service supervisors named Shawn H.

We have ordered supplies and meds for our pets for years - delivery is always fast, products fresh and on the rare occasion when an item wasn’t up to par or my pet didn’t like a compounded medication, it was handle by Chewy with no fuss. Today I was completely blown away when we received a dozen roses with a touching note from Chewy on the passing of our cat Roscoe. It was customer care taken to a new level and we were truly impressed.

I have used Chewy for awhile but never had to contact their customer service before. I called and the way they went above and beyond for what wasn’t even a major problem was unbelievable. This is the gold standard for how to do business. I immediately decided that I’m no longer buying anything that I can get from chewy at any other site.

I have used Chewy for years to purchase food, medications, treats, and toys for my dog. I never once had an issue with my product or receiving my order in a timely manner. Today they completely exceeded all expectations!! I recently canceled my service with them because my dog crossed the rainbow bridge and I just received a bouquet of flowers with a sincere note of their condolences. Their humanity completely surprised me. Would 100% recommend them to all pet owners!!

After many years of working with Chewy without any problems, it seemed my last pharmacy order was never going to be properly fulfilled or sent. There were multiple days of calls going between Chewy and me, and the answering machine of my Vet’s office. Time was running out for my dog to receive her required prescription and without it, her condition would rapidly change for the worse. I admit I became very surly and frustrated with the pharmacy staff at Chewy, but never once did they lose their patience or understanding for my problem. In the end, Chewy received the required prescription, sent it by 24-hour overnight delivery, and did not charge me anything to compensate for my distress and inconvenience. Kudos for you, Pharmacy Staff, you kept your cool with me, fixed the problem and made a lifelong loyal customer. Thank you.

So they send a 145 dollar bag of dog food that is busted open. I call. They want me to print a label and drive it 45 minutes to a FedEx to return it? That's ridiculous. Won’t shop there again. They make it crazy to send stuff back when it was sent to you in bad condition?

My loving older cat Loveable, needs his thyroid medication twice daily to survive. I ordered it as usual, looked on my email. It said it was cancelled. I called. They said it's a system glitch. So now I don't know what to think. It will come a week late which can't happen.

Hit or miss when you call in and your food wasn’t even processed. You made the order online correctly but they changed it to a different dog because they felt it would process faster even though you always order under your same dog who just went to the vet so she could have this particular food! The girl on the phone continued to repeat the wrong information. Now the dogs on Memorial Day will NOT have their food. They have the food that they won’t eat because Science Diet or Royal Canin is constantly changing the food taste or consistency so I have half a case of food that we can’t use. Did the customer service representative say hey you can send that back? No, she didn’t even offer.

I've been getting my dog's medication from Chewy's pharmacy for a couple of years now and they have been always so wonderful. I would like to thank Allie so so much, she got to me my pup's medication for his eyes overnight when I couldn't get it anywhere else. Was trying for 2 weeks and was unsuccessful. She's lovely to speak to and is on point with everything. She got it to me so fast and she went beyond and over. Allie you're amazing. You should be in a management position. Again thank you so very much for your help.

I have always had a positive experience with this company and that includes products, speed of delivery and so forth. I just had to put down 2 cats within 5 weeks of each other and when I took the 2nd one I made a spectacle of myself I was such a mess. My cats came here over 17 years ago as kittens within months of each other and they left together as well. Chewy sent me flowers and that was such a sweet gesture.

Very dissatisfied with their prescription service. Once our vet approved the order (which was right away same day) our order said that it needed to be reviewed by a Chewy veterinarian, which took days!! When I called to find out what was taking so long, I was told that they would overnight it. The overnight shipping was not approved and now I’m waiting nearly a week on top of this for my dog to have her pain meds. If I had known this, I would’ve never ordered from them so I hope that this review helps someone else to choose a more reliable place so that their dog doesn’t have to wait so long.

I'm hoping this product is as outstanding as every other product I have gotten from Chewy.com. I have not yet had the opportunity to try my current product, but I will have a great experience I'm sure!!!

Awesome customer service. I have been ordering from Chewy for many years. I have never received an order that was wrong until today. However, I called they sent out a replacement for the product they sent wrong immediately and asked that I donate the wrong product to a local animal shelter rather than return it. Kudos to Chewy for thinking about shelter animals and for the prompt and excellent service I received. I would recommend Chewy to anyone.

I have always marveled at Chewy.com's customer service. They answer the phone right away and they’re always so helpful. They have wonderful products and I can’t say this enough. They are absolutely the best. Then yesterday I get this box in the mail from them and it’s a little stone with my cat Turk’s name on it who passed away. It was so kind and wonderful. If you haven’t discovered Chewy you need to check them out. You won’t be sorry.

I have been buying special food for my cat PurrC from Chewy.com for a while for renal failure. He recently passed away and I had just purchased his food. I notified Chewy to see if I could return the unopened case of food, they refunded my money for the complete order and told me not to return the food. They also sent me a sympathy card for the loss of my baby. Chewy is a great company and I will definitely use them again.

Chewy customer service and products and service is general is literally top notch of any place I have ever ordered from. Their customer service is always very nice, helpful, and patient. Products are great. My one cat had passed away and I had asked if it would be possible to return a bag of food for her that I just had delivered. They refunded me, told me to donate it to a shelter or someone, and sent me the sweetest sympathy card about my baby. I was floored. They literally are the best company I have ever dealt with (and I work in digital). Keep up the great work, guys. I’ve heard from other people the same.

Year after year, Chewy demonstrates the kind of business practices that make our world a better place. They have carried us through several pets, and have reached out with kindness when we have experienced devastating losses. Additionally, they have reached out with generous and thoughtful gifts for our living furbabies! It is evident that real people work at Chewy, and that they care. When a representative learned our cat's naming story (along with the backstory of the cat we lost right before we got him, and how that led into the name), they thoughtfully sent a sentimental gift with a handwritten card. We wish they could experience the head bumps and tail wags of our pets in real life, because they treat us as if our pets are family to Chewy.

I had wet cat food on auto-ship, so I had a debit card on file. Upon checking an order, I noticed Chewy ordered the same thing with a different price to try a fool by banks protection. There is no name of who ordered it, and a supervisor told me it was a system error. But I have no refund. I never received the cat food, and chewy has not refunded my money. Isn't it illegal for a business or person to use a credit or debit card without permission. I only found out by chance

Chewy was very good for a while but my recent experiences have convinced me not to use them anymore. Next to last order the cat food box was crushed along with the can cat food. My last order on the 16th I received an email saying my order was arriving Sunday 18th. Great! Almost out of food and definitely needed litter. Sunday came and went. No chewy order. I was told to call FedEx to find out what happened. Sorry I am NOT calling about your delivery service! A supervisor told me some areas do not have SUNDAY DELIVERIES!!! REALLY. Why put out a message the order is coming on Sunday. I used Chewy for years but will no longer be one if their customers!

One of the most caring companies out there. They may not be able to remember every pet out there who passes but if they leave of it they send a condolence. Also, if you receive a package by error and notify them, they ask you donate it to a shelter or animal center in need. Customer service is always so pleasant.

I've purchased from Chewy prior and haven't had issues. Prices are good. However, this time I ordered a heavy 44 lb. package of cat litter and witnessed the delivery. They use FedEx. This review may be more related to FedEx but, I happened to witness the delivery and I guess the driver didn't like delivering heavy packages. He threw the box in from chest height. I have a long driveway so I use a plastic delivery bin at the road and I am very surprised it didn't break from the impact. I'm not sure I will use Chewy in the future for heavy items.

I am in the process of adopting a rescue dog and as soon as I knew when we were getting him, I went onto the Chewy site to order everything we needed. I spent many hours going choosing the items and was pleased that many of them were on sale. When I had a problem with one item, I called customer service for help and together we ordered a few more things. She completed and supposedly sent the order, but I never got a confirmation.

Very upset. If there was a zero I would put that. Canceled my order for zero reasons. I even got my bank involved. It had nothing to do with that. I called Chewy. They said all was ok with my order. It was processing. Then today on my way home from work I get an email from Chewy stating my order was canceled. 😡 So I called Chewy. The rep had me on the phone for a while with no explanation why it was cancelled. That is not good customer care. So here I have to go to PetSmart to purchase the food for my bird. Not good. No happy. I guess is time to say goodbye to this customer service.

Probably would be a decent retailer if you have a young healthy pet. If, however, your pet is older or afflicted with a sickness or disease, you'd do well to avoid this company. I have a older dog who suffers with PLE. His diet is essential to his health. This retailer fails to deliver on promised delivery dates, jeopardizing the health of my dog. I saw Chewy as an attractive alternative to Amazon, I was mistaken. I will from now on get my dog's food from my veterinarian.

These guys are absolutely horrible. Out of Petco, PetSmart and Chewy, chewy is by far the worst. After giving them thousands of dollars over the past, however, many years I stopped using them last year. I can’t really tell you what it was, but it involve phone calls and it drove me nuts and it really ticked me off. Recently, I ended up finding a discontinued food on their website that Purina stopped making so I attempted to stock up with the llittle money I had. They took the payment no problem but then I got an email saying that I had to call them. This was very reminiscent of why I stopped dealing with them last year.

Used to love Chewy, thought they were an amazing company!!! Unfortunately I feel the exact opposite now!!! Where do I begin??? So I’ll just Randomly start with the first issue that comes to mind, and remember all these issues have been back to back to back!!!! So the “Pet MD” omega 3 fish oil soft gels for dogs, is not technically for dogs!!! Dogs have to have vitamin e to deliver the omega and there is not a drop of vitamin e in it. So for a lot of dog owners you’re just wasting money. But for some you’re poisoning your dog, some dogs just store it up since it’s not going to use. Grant it. It’s not like giving them anthrax but it’s not helping them either.

I ordered online but the only difference this time was I joined the program to get 5% back and free shipping. What a mistake. The order still hasn’t arrived and it’ll be 8 days before I get it from order to delivery. I always get my order in 2 days or less. Upon calling to inquire, the woman sounded like she was dead weight. A pathetic excuse for customer service. All she kept saying was that it came from a warehouse in Texas and I’m in Florida and it was because of what I ordered. Guess what idiot, I ordered snacks that I found at the local Chewy Vet so what???? I would know this how? So, Chewy decided to hold up my regular dog food since this was held up and ship it all together, you know why? Cause I joined the stupid free shipping program for $50 a year. CANCEL! I’m disgusted.

Hi there, my order #**. Disappointed with Customer Service and Order Verification. I recently placed an order for pet food from Chewy, expecting the smooth and reliable service they’re known for. Unfortunately, my experience was far from that. After placing the order, I was contacted by customer service because they supposedly couldn’t verify the order. Despite providing all the necessary information by calling and mailing they were unable to process it and gave me no clear explanation or solution.

I have always had wonderful experience with chewy. Their customer service is top-notch and they are always extremely helpful especially on the prescription side for your animal. I have several auto ship orders from them and I get all my prescriptions from them because they have always been top-notch and Customer Service like I said is always great. Much easier than local stores.

I would not use Chewy pharmacy again. Ordered pain meds and antibiotics for my dog last Thursday, I was told it would arrive Saturday. It has been a week and meds have not arrived. Fedex had to return the packet to Chewy because meds were not properly packed. Now they are re-sending and my dog still waiting for antibiotics and pain meds. I don't think they are ready to take over this industry. I have to say I am a customer of them for food supplies and that area is well managed.

Chewy.com will forever have our hearts! The website was always so accommodating when I needed an order sooner or needed to push back an order. Our sweet girl, Bayleigh loved receiving her Chewy box. Unfortunately I had to cancel my Chewy subscription because we had to put our sweet girl down. 😢 When I called Chewy to inform them, they were so sweet and offered condolences. The next day I received flowers from our Chewy family for our loss. We will forever be grateful to Chewy for taking care of us and our baby girl, even when she was longer with us. Thank you, Chewy!!

I decided to start using Chewy.com more and Amazon less. My items shipped very quickly--usually within 3-5 days. I had to return a couple of items and used their chat to talk to someone who was very quick and helpful. Will definitely use Chewy for all of my pet needs from now on.

I love Chewy but their website and app are terrible. Does anyone from the company ever try these sites? I often get so frustrated that I go and order from Walmart because their site works and is easy to use, but then I need to do pick up. So I try chewy again, but it still sucks. There must be a better way.

I've been a customer since 2011 when they were just a start up. I can honestly say I never had an issue that they weren't willing to work with me on and they certainly NEVER were argumentative or combative however that all changed on May 4th, 2025 14 years after being a devout customer for 9 different pets over the years. I had so much trust in Chewy I asked for their advice on a nutritional supplement for my dogs and went with what they recommended. Within 12 hours of giving them ½ the recommended dose day 1, I was rushing my 14½ yr old puggle mix and 1½yr old terrier mix to the emergency vet with vomiting, diarrhea, & my terrier was having seizures.

Chewy (by far) is the best company I have ever dealt with. I ordered products for my dogs and cats last night at 8:00 p.m. It is 11:00 a.m. in Florida and I just received my packages. I know that chewy is based out of Florida, and I do live there but, come on ❤️ 15 hours. Now that is service. The products are always top notch and packages are always in great shape. I do shop when I'm in a pinch at other stores for my pet's needs. I do try to make sure though that I don't get to that point. I rather have chewy get all of my business.

Anyone who has experienced the loss of their beloved pet understands the profound sorrow and deep pain that follows their passing. While handling the arrangements for her remains, I reflected on the unused products we purchased from Chewy.com. I reached out to Chewy through their chat, and they exceeded my expectations with their compassionate response to my refund request. The chat agent offered heartfelt condolences that truly touched me. They went above and beyond to provide online resources to support our grieving process. I am grateful for the professionalism and kindness they showed during this difficult time as we honored our beloved black lab, Savannah.

Got the Amipet carrier and just didn’t work for our pup. Will be donating to someone with a smaller furry friend. Would be great for a cat, or very small dog under 10# since the pet must sit up it maybe not great for long trips.

Very poor customer service at Chewy today. I tried to place an order for dog food that I had purchased at Chewy in the past. I could not get past the information for my credit card. I entered it correctly having the card in front of me. The customer service rep told me to contact my bank. I told her that I had just placed an order with another vendor without any problem. She said that there was nothing that she could do. Obviously this customer service rep was very poorly trained.

Losing a beloved pet is an incredibly painful experience, and the practicalities that follow, like canceling food subscriptions, can feel like another sharp reminder of the absence. That's why the gesture from Chewy, upon learning of the passing of a 17-year-old Chihuahua, transcends typical customer service. Sending flowers as a sympathy offering is a profoundly thoughtful act, demonstrating a level of empathy and care that truly stands out. It's a testament to a company that understands the deep bond people share with their animals and goes above and beyond to acknowledge that loss. In a world where automated responses are often the norm, Chewy's heartfelt condolences offer a genuine human touch, solidifying their reputation for exceptional customer care.

Lack of customer service.... In order to get a return amount (on dry dog food, basic; didn't agree with my dog)..they requested me to "box & ship used return" to them from FL to Ohio. SMH... This is more for the inconvenience, no customer service at their end. Things have sure changed since they changed owners.

I have been a Chewy customer for over a decade and Chewy staff have always been kind, reliable and delivery is expeditious. Recently, my dog passed and when I asked whether I can return some of the unused products, they assisted me with no hesitation. That same day, flowers were delivered to my house.

Extremely frustrating website experience. As a guest, you're only allowed to add one gift card—and once it's added, it gets locked to that guest session. If you back out or don’t complete the purchase, the gift card remains tied to that temporary guest account. After creating a full account, that same gift card can’t be transferred or used, essentially making it unusable. I've spent over a month trying to resolve this issue with Chewy customer service, with no success so far.

I was searching for a toothpaste with clean ingredients that was actually nice smelling and my dog would finally approve of. I have gone everywhere and tried just about every brand that I could find… I’ve even tried the liquid you can put in your pets water. My pup didn’t like any of it and most of the products had things in them that weren’t even good for me so I definitely was not about to give them to my dog. But, hold the phone, y'all!!! Arterra’s stuff is GOLD!!!

Recently I reached out to the Chewy team to return several items purchased for my beloved rabbit who passed away unexpectedly. My account was promptly credited and I was asked to donate the items. I spoke to Supervisor Carol, who was very compassionate, caring and understanding. She made me feel valued as a customer. A few days later, I received a very beautiful and meaningful photo frame, condolence cards, and very pretty personalized stones with my rabbit's name handpainted on them. I will always cherish these special gifts in honor of my beautiful rabbit Marissa. Special recognition to Supervisor Carol, Chastity, Alysha, and Dianna. Thank you so much for your understanding and caring.

Chewy is an exceptional company through and through. Not only are they are a great online resource for all your pet's needs but their compassion and professionalism is next level. I have lost two cats in the past two years and they have been more than kind in not only accommodating returns but they also sent a sympathy card and flowers the very next day! Truly a heart warming gesture. I cannot recommend Chewy enough.

I really want to thank EVERYONE at CHEWY.com for going so incredibly above and beyond today! Let me start by saying I have worked in Customer Service my entire career! I had to put my 15 1/2 year old baby Bella down yesterday after a long wonderful life! I was working from home today, and the doorbell rang. I thought it was an Amazon order and I opened the door to receive flowers and a beautiful note from your amazing company. What an incredibly beautiful gesture this was! I have told everybody I possibly can about this, I can’t even tell you what this means to me! While I can’t think about another animal at this moment. If I ever do get another animal or if anybody ever asked me what company to use to get any pet products you can guarantee that I will highly recommend you guys for the rest of my life!

I went into my account in Chewy to mark 1 of my dogs deceased. The next day I received flowers and a card from Chewy offering their condolences for my loss of my sweet boy. The company has been amazing with my purchases and their customer service. I would highly recommend them.

How in the world can this amazing company have such a low score review?! This is truly the best company I have ever done business with. They will get you your food or pet supplies quickly. If your animal doesn't like the food, they will reimburse you. My aunt had a pet die and they sent flowers. What more do people want?? I will forever use Chewy. Keep up the amazing job Chewy! Blessings!!

Quality products at extremely fair prices from the most kind and caring company in existence. Their customer care is 2nd to none and many companies could sure benefit from their model. Unfortunately my baby has passed over Rainbow bridge so my relationship with Chewy has ended. HIGHLY RECOMMEND YOU DO BUSINESS WITH THEM!!!

Chewy gave me the runaround and canceled an order then would not honor the sale price which was a difference of $500. They gave me the runaround in emails and act like it's no big deal. I will no longer give them my business.