ASPCA Pet Health Insurance Reviews

I bought ASPCA Pet Insurance when my cat chose me to love at our local PAWS. Of all the kitties there, he liked me! They gave me a paper on purchasing the insurance and I sent it in. I have had it for over 3 yrs now and have been impressed with the customer service when I have sent in claims. I usually take photos of the Veterinarian's receipts and post them to the ASPCA Ins site. Then I call the Ins and talk with the lady and make sure they received them all and if there is anything else they need. The operators are always kind and helpful. I have the payments to me channeled right to my bank account. Simple and very helpful too and not expensive at all.

My claims have been processed fairly quickly and procedures have been covered. When I call the customer service reps are always friendly and very helpful. They have followed up on claims and called me back to notify me of status. ASPCA has been a blessing for our family.

They took care of my claims in a timely manner. I had no idea the sickness some dogs get. I am so grateful I have pet insurance. This company has showed me I can trust them with the care of my very loved Romeo.

I have these accounts for my two dogs, for about three-four months... I’m very please with their services... I’ve never had a discrepancies. I will suggest this company to some of my friends that have dogs. I hope they have the same experience as I have...

Any time I've called to ask questions the people have been super nice! They ask questions like "How's Kinzee (or Mattie) doing?" as soon as I give them my information. Almost 3 years ago, I lost my sweet Mattie to a brain tumor. I received a call from Bobby, who left a voicemail, and he said the most wonderfully comforting words. I also received a card from ASPCA with handwritten notes from different people saying such kind and thoughtful things! They are always so patient and willing to help with whatever the need is... regardless of how big or small. They are wonderful people!

We have had many claims and all of them have been accepted and reimbursed. The only slight negative has been on a couple of occasions with larger claims, it took a bit longer to receive reimbursement. I've contacted them in those instances and the claim went through promptly after that. I've found that I need to be proactive and make sure to send doctor/visit notes along with the invoice (even if invoice is detailed) to expedite the process, which makes total sense. I have referred people to them and as long as the service remains the same, will continue to do so. I'm impressed with the range of coverage.

Medical care for humans is expensive. Like our family pets, the same can be said for their care. Having insurance is a need and ASPCA offers the best in the market. Hassle free and top coverage make employer benefits look poor. Don't make the mistake of choosing your employer's more expensive pet insurance plan with little coverage. Go for the more affordable and best coverage for your pet. It is worth it in the end. I have already recommended this to many friends and will continue to do so. My pets deserve the best and I found that with ASPCA Pet Health Insurance!

Junior is a rescue from the Chester County SPCA. He has all types of anxiety when no one is around. His vet is West Chester Veterinary Office. ASPCA insurance has been very helpful and consistent and alleviates the pause between taking my pet to a vet for getting him checked out or not. Some of Junior's medical problems are normal and some are not. Having insurance gives me the peace of mind to have everything checked out.

I have the ASPCA pet health insurance on all 4 of my dogs. I have 4 French Bulldogs and believe firmly that health insurance is important and needed. I started using ASPCA Pet Health insurance after not being satisfied with a previous insurance company. The employees are always friendly and helpful as well as knowledgeable. The plans can be modified to fit your needs and your budget and they actually pay claims when they say they will. There is never a long wait and they pay out according to your plan criteria. I always recommend pet health insurance to my clients and I'm always handing out the ASPCA Pet Health Insurance brochures. I have no complaints and will continue to use them.

I am very pleased with my insurance. The only reason I did not give 5 stars was because the claim process time is a bit longer than I would have hoped for. My claim process time in the past has been a about a month and a half which is not helpful when you are trying to pay off your pet bills.

My cat has been very sick with kidney failure. My experience with ASPCA Insurance has been very positive. They were efficient and very friendly. I would definitely recommend them. It is comforting, when you have a sick animal, to know that you are covered with insurance. It is well worth spending the money for the coverage.

I have been very pleased with the service I have received over this past year. My claims are carefully reviewed and reimbursements are prompt. When talking to representatives, everyone is caring, polite and professional. I am happy to continue using this health insurance for my pet Ruby.

Since I got the health insurance with ASPCA, I only had a great experience. They make everything go smoothly and they do exactly what they promised. Good job ASPCA??? Thank you for being there whenever I (and my cat) need you.

I submitted my claim the day I went to the vet, took a photo of the invoice and got a refund in 3 weeks. My dog had skin irritations and kept getting infected. Vet recommended laser treatments which I could never have afforded without the insurance. Happy I got the insurance.

I did get 3 Checks totaling about 120 dollars. That was better than nothing. Since the cat is still a kitten it should pan out in the long run since the ringworm never goes away. On the downside, I have ringworm also so I am in the same Boat!

I have 2 puppies 15 months old and that old saying When it Rains it Pours was true for me. Boudi had to have eye lid surgery because her lashes were scratching her cornea.W e did not have a choice but to cut the lids. Not more than 2 weeks after the surgery and the E collar was removed she swallowed a soft bone and it was stuck in her Esophagus. Boudi had to have Endoscopic passage of foreign material into the stomach and removed. The surgery was quite expensive and I was so relieved that I had chosen ASPCA the year before. Whoever thinks something like this will happen no matter how careful the owner is. I am thankful that ASPCA did follow through with the payments to me in a timely matter and relieved that part of our stress. Boudi is healing and we are very grateful. I would recommend and have recommended ASPCA to every dog owner I know.

I am more than pleased with my coverage package for my dog. Recently, my dog was diagnosed with epilepsy. From the very first call I made to the first invoice I sent, the customer service was excellent. I received my reimbursement just as stated, in a prompt manner. I just recommended this plan to friend this past weekend.

I submitted bills for my cat end of November, 2018 and received my check, was approved end of December, and received early January. Follow up visit bill was sent o1/08/19 and was approved a few weeks later, I am waiting for the check. Submission of invoices was easy to do online, and anyone I have spoke to has been helpful, polite and professional. Just renewed my policy for the 2019 - 2020 time period.

Insured 2 cats and a dog through ASPCA Pet Health Insurance starting in May of 2015. Since then we have paid them a total of $4329.29 for the coverage. We have claimed a total of $1423.00 worth of services/illness etc in that time frame (May 2015 to Jan 2019). Of the amount claimed, ASPCA managed to nickle and dime down what was possible to reimburse, against any deductible they could locate, and have paid us a total of $92.71.

I submitted several claims over 8 days ago - no feedback. I'm curious as to the length of time required to evaluate and process claims? I have had several vet visits for my Border Collie and submitted all the claims and paperwork as required. If there is anything else needed please call me. Please advise.

My puppy had diarrhea initially before the policy kicked in. He was treated and fully recovered. I submitted 1 more claim for diarrhea 1 month after the 1st time. They refused to reimburse claiming it was a preexisting condition. Guess what? The diarrhea was caused by a different strain of bacteria. How can that possibly be preexisting? I can still understand if it keeps happening with the same strain again and again. But this was a completely different strain. Complete waste of money. I've cancelled my policy and will fight them on the charges.

Not happy with the turnaround time on claims. Some claims are not being reimbursed for almost 30 days. If it is a reoccurring medication I don’t understand why it takes so long. I use to be very happy with this insurance when I had my first girl Dakota, but lately I have looked at other companies for two of my pups.

I'm spending a lot of time and money on my special needs dog and it seems slow to get my claim processed. Please try to speed up this process, it would make us all a lot happier. I know it's the holidays so I will give you a break for now.

You get really no insight into slow claim processing. It has been over 4 weeks for an insurance claim. Why does it take so long in a digital world. I e-mailed and got a canned response. Would be nice if we can get some specifics.

I am pleased with the customer service that I receive when I call for information in regards to claims. My only concern is the amount of time it takes from a claim being filed until reimbursement is received. For every claim that I have had to file, I had to do the legwork and follow up on it. Each claim needed additional information from either the vet office or the emergency vet hospital. If I didn't call and find out what the delay was in my claims - they wouldn't have been processed because additional information was needed. The additional information was immediately provided and it still took weeks for my first 2 claims to be processed.

Could work on processing and receiving payments faster. Sometimes takes a couple of weeks to a month to receive reimbursements. Had received an approval for a quote but submitted the final bill and a week later still waiting for payment.

So far, I have been very happy with the service provided through ASPCA. The only mild complaint I do have, is that the turnaround time for claims, is a little long, in comparison to other insurance companies. But, I understand that you guys have a lot to evaluate. The other thing I have had very mild issue with is the fact that prescription diets are not covered unless they are treating a medical condition. I feel like that was not clearly explained when the company advertised that they cover the prescription diets. But those two things are very minor. I really have been super happy with my experiences from the start. The customer service has been very professional and helpful. The online website also is very easy to navigate and understand. I am overall satisfied with my choice for ASPCA insurance.

Archie sprained his knee playing with another dog and required a full day at the vet for diagnosis and treatment. The vet gave him some other supplements that were unrelated to the claim but I parsed it for the claim processing and received prompt and fair reimbursement for my poor little guy's injury. Thank you!

They pay in a timely manner. We had no problems. Insurance covers all vet doctors, unlike PetSmart where you have to use their vet doctors. I just would just like a lesser deductible amount. Direct deposit is also very helpful.

It would be a five star rating but the only thing Is the 6 to 8 week turnaround time for a claim to be paid especially when it is a regular medication that my dog takes daily. Otherwise very professional and down to earth and easy to deal with the representatives. I have recommended them to many of my friends for their pets.

Very easy to be refunded online: just submit the invoice and your checking account will be credited very fast. I did also the additional insurance and I am happy to have back the money for vaccinations and 100 dollars for teeth cleaning: I suggest to add it, it is very important to do regular visit to the vet.

I’ve had pet insurance for over 5 years and couldn’t be more pleased with the service. Having ASPCA Pet Insurance has allowed me to get the proper care for my pets without going broke in the process. I have and will continue to recommend ASPCA Per Insurance to my friends!

ASPCA has been excellent handling our dog's claims. The insurance has been a blessing up to this point. I would recommend to people I talk to. The process filing claims is simple, and the website is easy to navigate. It's an easy process, and very timely on your end as well.

I didn't know anything about pet Insurance when I first started looking. My neighbor was the one who recommended ASPCA to me. I've been so very fortunate to have them in my corner! Everyone is extremely personable and helpful. It's an easy decision to stay with them because they have been truly wonderful and my cat Tez, if he could speak English, would also say thank you???

ASPCA Health Insurance delivered as promised! The Process was easy and the peace of mind invaluable! Used them twice this year and no worries. Friendly staff and reimbursement was speedy. Claim process was done online as soon as I returned home from my veterinarian's office. Thank you!

Really great service that I am considering increasing coverage. Easy to file and track. Would recommend to anyone with pets. They have not disappointed. If I get another pet I would happily add to policy. 5 stars.

It's been a great decision to have accident and illness insurance for my 2 cats. No one wants or plans on scary medical tests recommended for a pet, but it helped immensely when it happened to one of my cats. But the processing time for claims can vary greatly; from a few days to over a month.

I'm a former VPI customer. I switched to ASPCA Insurance after several less than satisfactory experiences with VPI. ASPCA has provided great coverage and processed our claims in a reasonable/satisfactory time period. Insurance is something you don't want to use, but it's great peace of mind to know you have a great partner in ASPCA. HIGHLY RECOMMENDED!

After suffering thru Nationwide pet insurance we (even knowing we’d now have a pre existing condition) changed to you. Have never regretted making the change to you. Very happy, a lot more money and worth every penny. Customer service is great.

It is sometimes annoying that I don't get reimbursed much for my cat's inhaler because I pay for insurance that covers sickness. Sometimes reimbursements take too long, too. But I guess the rest of the plan is fine.

We signed up for the $100 deductible and $70 plan a month, which was totally worth it. Our puppy, Boba got really sick a few months ago and the bill would’ve been huge if we didn’t have insurance, but all we had to pay was $100 because of insurance. The insurance doesn’t cover preventative care like shots for puppies so we gladly paid that, but having such good insurance for emergencies like Boba went through is worth it. The only thing I have to also say is to be patient because it can take some time for your claim to complete so just be patient!

I would definitely recommend ASPCA to all my friends and family. They approved my dog's surgery right away and they paid the 90% within a week. Very happy with the whole thing! I switched from another company who always gave me a headache and their approval rate was ridiculous.

I like that you can choose coverage amounts. I also like that there’s an app which is super convenient - when it’s working. Seems there are a few bugs with it still. Also, when we first signed up, reimbursement for claims typically took less than a week, now it takes several weeks and even a month or longer. I’ve had to contact customer service several times to check on the status of my claim.

Great coverage have had no issues with the insurance. Fair payments for claims. I would recommend to other pet owners and have. Will continue with this coverage with future pets. I had to use this unexpectedly for my German sharp and have had no issues to date with claims.

ASPCA is a good pet insurance. My reason for a 3 star review is they took a long time to process my claims at first and used old medical records to base their decision off of which ended up being declined. When they used the new medical records it was approved and they were timely with their processing. The other reason is for a high increase on the premium each year. Out of the other pet insurances I do recommend ASPCA.

I was a little bit concerned that I wasn’t going to get reimburse since it’s my first time using the application and this insurance. I’m very happy that I got 90% reimbursed in a timely manner. I wish that I would get an update via email or notification about the process. Other than that I’m very happy.

The process took a little longer than expected after the first email stating that you had everything you needed. We were under the impression that at that point the claim would be processed and paid. After about a week we received another email stating that you needed more information from our vet. When I called and inquired, your staff was able to give distinct answers and provide me with the information I needed for my vet. After that, the process was completely as advertised. Thanks so much.

I have two pets currently insured by ASPCA Pet Health insurance and I am very happy with how easy it is to submit a claim, and the processing is fast too. My cat currently has a tumor, and my dog who had to have a tooth extracted earlier this year. Both had claims this year and there have been no issues with the reimbursements whatsoever.

I have had great experiences with ASPCA. None of my claims have ever been denied and the staff is very friendly. The only reason I didn’t give 5 stars is that it takes about a month to get reimbursed for claims.

Your company makes sure that they collect their monthly premium exactly on the 1st but when claims are submitted (which was taking 2wks for reimbursement) they are taking 5-6 weeks to get reimbursement which is outrageous! If you have a dog like me that has a serious condition you will go broke trying to care for them or have to have them euthanized only because you can’t afford treatment! SAD!!!

The returns aren't as quick as they have been. Takes almost a month. It's tough when you have to pay monthly and pay for supplies multiple times a month then have to wait a long time to get your return back :(.

ASPCA has been wonderful in responding to claims. We have an 11 year old cat with cancer. Treatment has been very expensive however repayment claims have been processed quickly and personnel at ASPCA have been professional and caring. I am so glad we discovered ASPCA insurance.

My Dog Misty a 2 I/2 year old Havanese has had stomach problems for about 6 months. The vet prescribed a special diet which works. It is expensive $89 for 24 cans. The insurance has been paying $80 of it. Misty and I are very happy. Also when I call with a question the person I talk to is always friendly and helpful.

I researched 3 different companies that offered Pet Insurance, I choose ASPCA strictly on reimbursement percentage and deductible. I had no other information to go on, like Customer Service, Claims Process, Repayment Times, etc., I choose for the deal and hoped for the best. I have a 1 yr old Labradoodle, call it Devine intervention or just great timing on my part and fortunately the Policy took effect immediately because 2 days after signing up was her first foxtail in the ear. A week later was her 2nd foxtail and 3 days after that a branch pierced her rear inner thigh and broke off inside, 3 Vet visits within 2 weeks of getting the Policy. Submitting a Claim couldn’t be any easier, I was more worried about getting a cancellation notice by the time I submitted my 3rd one. But everything they said they offered was true, within 2 weeks of each individual claim I submitted the 90% I was reimbursed was directly deposited into my bank account.

My vet suggested I consider pet insurance during my first visit with my lab puppy. Best thing I ever did. Several emergency visits during his puppy stage resulted in significant vet bills. The insurance was such a blessing. This company is outstanding in customer service and prompt reimbursements.

I am dissatisfied with this particular insurance company. It takes way too long to process claims. In no way, shape or form should it take 2 weeks or better to process the information, especially when other companies can turn around a claim within a couple of days.

At first I was worried that ASPCA was not going to cover any of my claims because I have three dogs and the first claim that I had was for my dog stitch who has issues with luxating patellas and her legs actually stopped working. However they have went above and beyond. Their agents are comprehensive and explain the policies and they are quick to review the policies and provide a reasonable payout if there is need for one. This company has been amazing, truely amazing, I was worried that proper vet care was going to put me in the poor house and cost my dogs their lives, but with ASPCA it is possible.

For the most part I am very happy with Bella’s insurance. My only complaint is that the processing time for claims seems to have gotten really slow. When you have a $7,000 vet bill having to wait over 3 weeks is just not acceptable. I also wish allergies wasn’t considered a pretty existing condition.

Our dog developed a mass in the neck at less than 2 years old... ASPCA Pet Insurance paid claims promptly. Having pet insurance gave us the ability to make the best Healthcare decisions without letting financial worries affect our decisions. I tell all my friends and family to get ASPCA Pet Insurance the same day they bring that new puppy or kitten home. Five stars and two thumbs up.

I am totally pleased with ASPCA Insurance. Affordable premium for excellent coverage. One yearly deductible as opposed to per incident with most other insurances. Excellent turnaround on receiving checks. Everyone I have ever had phone contact with was very professional and caring.

I opted to pay a higher monthly premium in anticipation of my puppy's first year vet expenses as well as adding the Preventative Care to our policy. My annual limit is $5,000 - and I have been reimbursed very little of the nearly $2,000 expenses we have submitted. I have reached out about my concerns and was told there are individual annual limits for each type of expense - totaling to a maximum annual benefit of $500. No one has been able to explain to me why I am paying for a $5,000 annual limit but am being told I can only receive a maximum benefit of $500 - when I will be paying close to $1,000 in monthly premiums during the year.

I am very happy to have this insurance, claims are always paid accurately and fairly. It is a lifesaver considering my 1 year old cat is in congestive heart failure. However, claims can take over a month to be paid which is a bit long, especially when these charges are on my credit card and I need the claims paid in order to pay off my balance. I work in disability claims and I understand the nature of the business, but if it is taking this long to process claims consistently I feel the company needs to hire more claims paying staff.

Thank you for helping me take good care of my four-legged son! I will continue to recommend you. So far I have to almost 15 clients who I know have already joined you because of my recommendations. Without ASPCA I don't know what I would do. Thanks!

I am so pleased that I decided to purchase ASPCA insurance for my new puppy. A few weeks after he entered our family he had an issue with infections in his toenails. He needed surgery to remove a few of his nails, numerous vet visits, antibiotic, etc. ASPCA was amazing with their coverage. I was a new customer, and only had made two payments. That did not matter. ASPCA covered so much, and processed my claims in a very timely manner. THANKS SO MUCH ASPCA PET INSURANCE. YOU'RE THE BEST!

Good covers, and good rates. The only thing I do not like is the long time, to receive the refund. Almost a month, to receive my refund. But I don't have other complaints about the insurance. I'll recommend it to others.

ASPCA is awesome and so easy to use. I recommend them to all my friends and family! Their prices are great and they get you your money back pretty fast for an insurance company! Without the help of ASPCA my cat wouldn't of been able to get this surgery that saved him from a life of pain.

I find them a little slow and was very disappointed that they didn’t cover my pet's allergy issues as they said it was prior to me getting the insurance. I can assure it was not that is why I got the insurance. He was healthy before, just got his vaccinations.

The courtesy and consideration of your staff is always so refreshing! Every person I have spoken to always treats me with the utmost courtesy and does their best to resolve any concerns or questions. Each customer service person always begins with inquiring about my Luke and asks if he is feeling better, etc. I appreciate that! My claims are handled promptly and are often expedited when requested. Whenever coverage has been denied, I am provided with a detailed and very comprehensive answer as to why. My impression is that the employees genuinely like what they do!

Just filed my first claim and very happy with my reimbursement. The app doesn't work on my iPhone 10XS Max but was able to file online and everything went smoothly and I only had to pay a small portion of my cat's tooth extraction. Very happy with how things went and have been recommending this insurance to everyone. So glad my company offers this plan.

I am disappointed in the length of time it takes ASPCA to process a simple claim. While I understand the need to review and verify, it seems to take an extraordinary long time for each claim to be processed. Some are processed in about 4-5 weeks and others have taken two months. I understand the one which took two months required more information and/or verification from the Vet, but 4-5 weeks for the standard ones does not make sense either. My expectation when I signed up was that it would be a faster turnaround, so this was/has been a disappointment.

I am happy with the coverage ASPCA provides but it takes ages for them to process a claim - minimum 6 weeks in my experience. Especially during the holiday season, it's important to have cash flow. I hope that can improve their time to pay record!

I have been very satisfied with how easy it is to submit claims and store other practices and specialty clinics in my account (just in case if I utilize them). 4 stars because there was a time in August where it took about a month to reimburse, but otherwise all other claims have been faster to process.

I submitted several claims for my dogs only to find that most of it wasn't covered. If the dog was sick one month and sick again the next month, the second bill wasn't covered because it hadn't been 6 months. So if your dog gets sick more than once a year you're out of luck. Or the said it was a pre-existing condition. Waste of money.

Have had ASPCA pet insurance for a couple of months. This month one of my pooches got sick. I have had four claim in one month and have all been taken care of. The app is very easy to use! Protect your pets!

I’m very happy with my overall experience with this company. They process my claims in a timely manner and with all the stress associated with pricey vet bills plus the emotional toll associated with it all, they have made this part of the experience as good as they possibly can. I really like the simplicity of the app and submitting claims!

I am so glad that I have insurance on our dog and I am even more pleased that I choose ASPCA. I have had nothing but best experience with them. Highly recommended!!! Our dog had to have knee surgery and they paid the most of the bill. It would have been very hard for us to come up with the money to do this.

Maui is about to turn 2-years old and we really haven't had any problem with him besides the normal check-ups but recently he got sick and we had to take several trips to the emergency. The rates were high and it was putting a financial strain on us but ASPCA reimbursed us for all of our charges and Maui is back to normal. Just when you start to think that the insurance is a waste of money and then something like this happens and it's all worth it.

I have had my puppy for almost a year and have had to take him consistently to the Dr. for sudden illnesses, vaccines and necessary prevention. The claims process for the ASPCA is easily accessible and the returns are timely and reasonable!

The claims I submitted for my dog have been processed seriously and as expected. I never waited more than 6 weeks for the reimbursement, done directly on my bank account. The customer service is fast and highly responsive. Thank you!

Excellent service and benefits. Everyone answering phone is very friendly and you don’t have to go through all the details of your account before they know who you are. And my cat is diabetic so food is a prescription. How wonderful to know... it’s covered!!!

I am impressed by the ease of getting your claims in: whether it be chatting with a person or just taking a picture and submitting it. I have been impressed by every individual I have spoken with over this year who works there. They help and they care. Thank you for your notices and appreciated efforts in hard times.

The only time claims have taken a while was the first one I submitted because all previous records are needed the first time. After that, the process has been seamless and I always agree with the settlement amount. My dog has kidney failure at a very young age and I've never had to argue or prove that I should be paid. I added my second dog as well. Have recommended to friends.

I’m very happy with the insurance, they take care of all issues. Customer service is very good, and response time sometimes is slow with refund but not an issue. The website is easy to navigate and see where your claim is at the moment.

I find the completing claim process very easy and very efficient, they are prompt with any questions you may have. When asked for a callback they call back within the hour. All around 4 stars. Only downfall was the bordetella shots not covered but this is shot REQUIRED before you can board your pets or groom your pets which to me is an all safety measure for upkeep of your pets, this should be covered under the all basic insurance. Thank You.

I have used ASPCA Pet Health insurance for my puppy Shaun for a year, and it's been the best investment ever to keep him safe and healthy. The reimbursement process is quick, straightforward and I've never had any issues with finding the best care for Shaun.

My corgi is getting old and she's had a few issues these past few months. I appreciate that ASPCA per insurance covers a wide variety of illnesses and follow-up appointments. The first reimbursement took a few months but that was to be expected since it was the first time I put in a claim. The next two claims to follow were put into my bank account about 3 weeks after I put in the claims. Thank you so much for making everything so easy!!

It's so nice having pet insurance! We have preventative and illness/injury coverage and it has already paid for itself. The claims take a little longer than I'd like to come back and get reimbursed - that is my only complaint.

I have nothing but good things to say about my pet insurance with ASPCA. Every claim that I have submitted for my dog has been paid in a timely manner. Well worth the peace of mind. I would recommend ASPCA to anyone with a pet.

The coverage is great and ASPCA really cares about our pets. I wish that claims could be processed a little bit quicker. I also wish we could switch our coverage options (especially if we want to upgrade) within the year of coverage itself.

This year my dog had a number of serious unexpected health issues including an eye ulcer and knee surgery to correct an issue that was causing him discomfort. ASPCA was informative with what needed, thorough when processing the claims, and able to provide the coverage and reimbursement in a timely manner. Obviously the idea is never to have to use insurance, but I'm so glad we had it and we'll be customers for life after this year. Thank you!

I am grateful that we have insurance for our chico, considering puppyhood has been somewhat difficult for him so far. The website, however is incredibly outdated. Every month I get a notification that ASPCA didn't receive my payment even though I have it set up to debit my bank account. Processing times also take a long time. Thank you for your help but I wish things moved more efficiently.

I paid a premium of $72 for a year and was declined reimbursement for yearly shots because it was 3 weeks prior to the new year. I can't believe I was penalized for being a proactive dog owner! Explained I had to get the shots sooner than Nov 1 because we'd be traveling, still no help or understanding so Im taking my money elsewhere.

ASPCA Pet Insurance provides the customer service and support needed to ensure that your pet, which is loving member of the family, is well protected and loved. After claims are processed they call to follow-up on your pet and even process claims faster than our major medical insurance carriers. If ASPCA provided this type of service in our broken health care system it wouldn't be broken! They do it right the first time. I would recommend ASPCA to anyone who needs to provide coverage and have that peace of mind when providing a home for a pet. Thank you for doing all that you do.

I like having the peace of mind to protect my dog Phoebe. If something happens you are protected from a large bill mainly why I have the insurance. ASPCA so far very good. I wouldn't drive or own an uninsured house and car so Phoebe has protection from a top rated provider ASPCA.

So glad we have ASPCA. It eases our mind our babies are taken care of. They have paid our claims in a quick manner. There has only been 1 issue with claims but it was quickly taken care of when the Representative said the issue was the vet wasn’t clear on the paperwork sent. Every time I call people are very nice. Only other irritating thing is when it's time to renew ASPCA will send the information about the renewal. But there is no page on what the increased rate will be compared to the current bill. Wish that was included.

Some of my claims have taken a long time to resolve (weeks and months). Some were denied for reasons I didn't believe was correct. The vet does not always provide a detailed explanation of everything that was done. This makes it difficult to provide a better explanation of the services that were provided.

Overall extremely satisfied. The only thing I would recommend improving on would be claims processing. Claim processing seems to be delayed and takes several weeks for reimbursement once electronically submitting the claim. Navigating the website is easy as well as managing our account. Thank you for your service. We are very grateful for having pet insurance for Diesel.

I’ve inky had coverage for my three girls for a short time... But in that time I’ve had great experiences with ASPCA insurance coverage. They’ve always been more than helpful whenever I’ve had questions. Their coverage is also easy to understand and quite honestly the best coverage I’ve seen out there. Highly recommended!

We had not had a dog for years and decided to get a Westie... She is so cute. We looked into insurance and decided on ASPCA. They have been wonderful in solving any sort of question or advise. They seem very organized which I appreciate.

I did not expect to need your help as fast as it happened, but I appreciate that you both filled every promise. You are a bit pricey, and a touch slow on refunds, but I am still pleased with the insurance.

My Molly had to get a $4000 surgery and y’all really helped and showed urgency. I appreciate you from the bottom of my heart! Shout out to QUINN!!! She was very helpful and got everything taken care of for me! I recommend you guys to everyone!

I am SO pleased with my dog's insurance! She has puppy pica and we end up at the vet at least once every couple months. I am so grateful, as the cost out of pocket would be horrible and the risk to her life due to the pica. I use her insurance with her care credit. I pay the vet with the care credit and then submit the claim to her insurance. By the time I'm reimbursed via the insurance, I can pay the cc off. I wish MY insurance was as good as this!!!

With ASPCA we have never had to question the bills. They are straightforward and the claims are taken care of so easily. I only wish our human insurance was so good. This is our 4th Labrador and we highly recommend pet insurance for any dog to lessen the burden of deciding on treatment.

Maggie has had to have surgery and I couldn’t have done it without insurance. Even with her wellness costs you have been quick to pay. It is so easy to submit the claim. I just take a picture of my paid bill and send it to you from my iPad and that’s it. So easy.

All of my claims have been reimbursed in a timely fashion and the EOB is very informative. I have really appreciated the option of upgrading to prime in order to have preventative services partially covered. I have already recommended this insurance to friends and family.

My Lab needed to have multiple surgeries on her ACL, whenever I called, after a hello I was asked how my Bailey was doing. Then we continued with my request. Your customer service is outstanding. I have already recommended ASPCA insurance to many people. Also at my Vets office. Thank you so much for caring.

I send to documents about the insurance to ASPCA. The company will notify to me progress from time to time. When I call with a question, the staff will kindly guide to me in detail. So inform my neighbors with pets about insurance companies and encourage them to join.

All transactions have been very. Satisfactory. Max continues to improve. We are always very happy with our insurance plan and very appreciative of the fact that we do have the insurance. Furthermore, we have been happy with every transaction. Response to claims has always been prompt and concise.

We're very satisfied with the service. The website is easy to navigate and easy to submit claims. Claims are processed within a reasonable time frame. The only time I talked with a person was when I enrolled and the service was outstanding. The representative was very helpful and you can hear the "smile" in her friendly voice.

I really am not sure what to put down except that in all my years (I am 70) I have never worked with or experienced such amazing and professional, yet compassionate and human behavior from an insurance company! Every one of the folks that are involved with your company should be given a raise and praised!!! We had a beautiful little fur baby named Romeo who was 12 years old when he was diagnosed with diabetes. He incurred several life threatening illnesses and by the grace of God and our wonderful veterinarian we were able to keep him with us for an additional year. Finally, the disease took over and he crossed the rainbow bridge on September 13, 2018.

I am very pleased how the Representatives helped me out with my claim and processed it so rapidly, so my Veterinarian could get paid. It was a relief. I just have to pay the balance. Having the insurance takes a lot of stress on how you are going to care of your pets. They are family. Customer Service is always so efficient and I recommend ASPCA Insurance if you have pets. Thank you to the customer service representatives.

The customer service is exceptional. Claims are easy to submit. Claim status is updated online and emails are sent regarding the status of processing. I received a call to follow-up on my pet's health. I have and will continue to recommend ASPCA pet insurance.

Best decision ever to get insurance for our pup! Wonderful service, fast and easy filing of paperwork. Turnaround time on all transactions is the Best! Would definitely reccomend insurance for pets. Worth every penny! Thank you for the great customer service and insurance. Gives us great comfort having insurance.

I have filed a few claims and the policy states that the claim should be processed and paid by 14-16 days. But both times I waited over 6 weeks and many calls before I received payment. They take my payment for the insurance on the same date every month so they should do the same.

I’m very happy my choice in pet insurance. My plans are easy to understand and use. The customer service is great! Everyone is friendly and helpful. I love how they always ask how my crew is doing by their individual names. But more importantly I’ve been able to get my pets excellent medical care with the help of my insurance.

I love ASPCA insurance! I never thought having pet insurance was necessary 'til I got my latest baby. It helped me afford to neuter him and then again this past summer when my baby was getting real sick. Without the insurance we would have never been able to afford the vet bills. The coverage is impeccable and it is extremely easy to submit claims. I would recommend ASPCA Insurance to all I talk to.

Unfortunately I have had to file several claims this year for my dog. I have been amazed at the positive response from ASPCA Insurance. They have not questioned anything and have reimbursed me quickly. I've suggested to several friends that they consider changing companies and those that have are also very satisfied.

Sometimes the process takes over 60 days to complete. Most recently I have claims sitting for 5-6 weeks on average until they are updated. I understand that there is a process, but honestly 5-6 weeks is too long. You are more than happy to immediately pull my monthly premium, but to refund the money that I am supposed to be covered by doesn't get to me in a timely manner. If it's a concern of not enough manpower, then higher more people. If it's a concern of the paper trail, make it more efficient.

It just seems to take a long time to get reimbursed for pet medical.expenses. About 4-6 weeks. Other than that... never had a problem and tell everyone about how good the ASPCA insurance is. I recommend this insurance to everyone.

My dog has been acutely paralyzed from a grooming/nail grinding session at Petsmart with unknown cause, in which the groomer apparently denied hurting my beloved pet, and no cameras per manager to prove the incident. I have been taking my dog for holistic care such as acupuncture, physical therapy and cold laser which helped tremendously since my dog can now walk, jump up the stairs and run again! It's a miracle indeed, no one would know he was briefly paralyzed with no feeling from the waist down!

The customer service is amazing. Also I used the app to submit a claim and it was done in seconds. This insurance is easy to use and very convenient! I would recommend this insurance to anyone. In fact I have recommended this insurance to many people already!

We do recommend you to all our animal friends. Everything you have done for us has met all expectations we had. The ease of submitting claims to the timely deposits back to our account have gone without any problems. Even Luna is smiling!

I was recommending this service to friends, I love the coverage and options but more and more often the reimbursements are taking longer and longer... This is unacceptable and has really gone downhill. Why should this take so long? It should be a seamless process that does not take a month or sometimes longer. Also a lot of vets and hospitals partner with certain insurances, that’s is not the case with ASPCA. This factor and the timeliness of the process is the only downside to this service but the upside is that it can be improved if this feedback is taken seriously.

Just submitted 2 claims, both of which were handled professionally and fair. Have had this insurance for a year and a half. ASPCA did not take more than a week to two weeks to process these two claims. I would easily recommend this insurance to any pet owner.

ASPCA has been phenomenal in customer service, even if I overlook something or enter incorrectly, they have fixed it and paid my claim. I never had to worry about whether the claim would be approved or not. Every time I call, reps on the other end always enquire about our pets.

Quick reimbursement, always have someone pick up the call and speak with me if I need something. Call back to check on our dog too. Very happy with the insurance plan. The only thing is please don’t raise our premium too much next year :).

Our dog has allergies and told ASPCA Insurance we were taking our dog to Medvet Columbus Ohio for testing. I told them I was concerned about being reimbursed quickly. I was told to contact them as soon as I submitted the claim. I called but the representative did not seem concerned about processing our claim quickly. As of today it still has not been processed. It is the holidays and am hoping to be reimbursed as quickly as possible to finish buying Christmas. When we first signed up it seemed the claims were processed quicker than they have been the last 6-9 months.

Not quite sure what I would’ve been able to do without your help. My English Bulldog is like a child! We’ve experienced puppy mange, ringwormcalm and also leg surgery and she’s not even 2. Actually SHELBY to tomorrow. Thanks to you!!!

My dog has had two surgeries for torn ligaments and the insurance was a life-saver. Both were very expensive along with the post-op follow up and medications and treatments. I would definitely recommend ASPCA for any pet owner to cover their pet.

Our refund was very late, so I called the customer service. She (sorry, I forgot her name) was really good. I am very impressed. We still haven't got the refund but I am satisfied and patiently waiting it. Thank you very much.

The insurance is good and covers a decent amount of items I’d like to claim, however it takes many many weeks to get reimbursed. Would just like this to run smoother or at least send an update on where the claim is within the system.

The ASPCA insurance was fantastic, and the customer service is incredible. They are so caring and kind, especially when you and your pet are dealing with unforeseen health issues. I am so thankful for the coverage and the care, I would recommend them to everyone who has a pet.

It gives me peace of mind to know that ASPCA Pet Insurance is out there just in case anything happens. I love my little guy very much and would do anything to make sure that he stayed well, ASPCA Pet Insurance helps me to do that without fear of tremendous Financial loss.

This pet insurance is worth the money. I have the accident only, but I may upgrade to full on my renewal date. They are easy to work with and stand by their contracts. I am grateful that I took a chance with pet insurance. I just wasn't sure!

I am extremely satisfied with ASPCA insurance. Willow is the second insured with you. Lady’s coverage was excellent in the past. Your upgraded plan for Willow is even better. I receive reimbursements quickly. Your yearly deductible versus other insurance plans ‘per incident’ is great. I have suggested to your agents that you make yourself more visible to the public. Most people I talk to are not familiar with ASPCA insurance.

Simply the best was with another company and very satisfied with ASPCA Pet Insurance. Have recommended them to all my pet owning friends and families. The whole process from start to finish easy and their customer service staff is helpful and knowledgeable.

They have been wonderful and responsive with my pet's needs. Everyone I have spoken to are seem to care about our pet's health. I like the follow up calls every now and then. They process claims quickly and everything is easily found online for claim status.

We used the insurance a number of times throughout the year. I’m not sure if that’s normal or not but it’s less than a human. You were great. You were specific and made understand of the process easy. Thank you.

I look at it as you just never know, buy the insurance, and hope you have a healthy pet! If you don’t buy the insurance and run into health issues, you will regret it! Nothing about caring for an animal is cheap, and too many pets end up in shelters with health problems because the owner don’t have the money.

I am very satisfied this insurance and they're always very polite and helpful. I am able to care for my cat Angel without worrying about being stressed how I'm going to pay. Angel remains well cared for with ASPCA insurance. I otherwise wouldn't be able to care for him.

I guess disappointed is the best way to describe my experience lately with ASPCA. When you all first started out you were amazing, pretty much paid within two weeks, checked up on my pets, took care of the cremation when I lost my cat. Then I don't know if you all became overwhelmed. Claims now take over a month, I started asking my vet to email the invoices and records the day of my pets appt so maybe that would help it along but it didn't and my vet would tell me that they would ask for them again 30-40 days after they were first sent. I am not sure whats gone wrong and why you all are so slow now but the reason I got insurance was to give my pets better health care that I couldn't afford before. Now I am putting it on my credit card and getting charged interest waiting for payment.

I have a cat with congenital balance issues. I disclosed the issue including paperwork from neurological vet specialists and requested a medical record review. They couldn't guarantee orally or in writing that all accidents like falls would be covered. If insurance can't protect against unforeseen accidents, what good is it? A human health insurance company would have charged a higher premium for the increased risk of injury but would have probably still provided insurance.

My experience with ASPCA Pet Health Insurance has been very good. The staff has always been helpful and courteous when I call. When you file a claim, it's very easy to track. The price for my plan is very reasonable, I recommend to anyone for their pets. It helps give me peace of mind.

So glad I purchased my pet Insurance. My 16 month old German Shepherd had 2 injuries after I Purchased insurance. I was reimbursed 90% of the bills, no hassle at all. It was a relief to know I would get the money back through ASPCA insurance. I'm very pleased with the Company.

Processing time is completely unacceptable. If you are that backed up then clearly you need more staff. My previous insurer provided payment without several days, not many weeks. This is frankly something that might have me looking for another insurer soon.

Our Irvine ate something and had to have emergency surgery on a Sat. It was VERY expensive! We sent itemized copy of bill and got reimbursed without any questions. This is the first time we have had insurance with any of our pets. Very glad we had insurance.

My 4-year-old bichon suffered a back injury and required extensive surgery and hospital stay in March of this year. That was just the beginning however. She recovered from the back surgery but remained paralyzed in her back legs. After months of water therapy laser treatments and treatment for multiple UTIs our dear dear Lily is walking on a retractable leash with no supportive devices, she is going down steps, up curbs, and taking hour-long walks daily with her dog sister. We of course had to pay in advance for this care but we have been timely and properly reimbursed. Thank you sooo much ASPCA. You saved our family!!!

I have had many pets over the past 40 years and several different insurance plans. None hold a candle to this one! Great benefits, efficient and easy claim filing and handling, wonderful and caring people work there. You cannot do this better than they do.

Thank you for everything! My dog tore his ACL and needed surgery. ASPCA Pet Insurance helped Axel get the surgery he needed. You can tell he is getting back to his happy old self. He is on a slow road to recovery! Thank you!

After having ASPCA ins for only 4 months, my Golden who was my best friend, passed away suddenly after having a sudden tumor. It was extremely helpful during this difficult time to have medical procedures refunded. When I called customer service for some assistance in the paperwork they were very understanding and compassionate. Thank you for your assistance in all ways. I will always recommend you.

I am happy with the insurance plan and what it provides. I do wish that claims would process faster especially when you have a sick puppy. Should get to the point that we max out our care credit waiting for claims to process at times up to 45 days or more. That is my only drawback.

My 3 year old boxer has had a lot of issues from swallowing foreign objects three times to skin issues, and a mast cell tumor and my bill is always paid no questions asked. I highly recommend them. Excellent customer service. Beyond expectations!

Overall seems like good company but the delays for claims processing are much longer than other companies I've worked with including Trupanion, Figo, Petplan and Best Paws. if you can get a handle on claims processing the company would be great.

Use to take 2 1/2 weeks to get reimbursement. Now it takes 5 1/2 weeks. It really make it hard to care for your cats medically when have to wait getting money back. The representatives are friendly and I like when you can add many animals to policy when necessary.

I’ve been exceedingly happy with coverage in general. When I did have a question, it was answered promptly and understandably. My only grief is they are a bit slow in the turn-around time for claims. If they shored up that area, I’d give them five stars.

I have recommended your ins to a number of my friends. I am very pleased with my coverage. It has helped me greatly with getting and keeping Bogie healthy. It is a great help for me because I'm a senior citizen. Thank you.

After submitting my first claim I was unsure how long it would take to process. After 3 1/2 weeks I called to inquire and was told it usually takes two weeks but they were backlogged and my claim would be processed soon. I received my money after one month and although it seemed to take a long time everyone I spoke to was very helpful.

I am very happy with the experience and have recommended ASPCA insurance to other pet parents. The monthly cost to insure both my dogs is very affordable and submitting claims online is very easy. The customer service department very friendly and helpful. The only thing I can think of that needs some work on is paying claims quicker. Other than that, I am glad I have this pet insurance.

From the initial phone conversations when I signed up my 2 dogs, to having to deal with different injuries and surgeries, ASPCA has been so caring and so helpful. Our dogs are like our family and to have people care about them and making sure they are recovering after a surgery and to make sure they have adequate coverage means so much to us. I recommend ASPCA to all of our friends. Why families don’t have this pet insurance is beyond me. Thank you ASPCA for caring for our family!

I do not have any negative experience. I have a 2 years old English Bulldog who suffers from Epilepsy and the treatments are so expensive but ASPCA is our best support, we just send the bills and they return to us the 90%. We are very happy with them.

I found your Customer Service person who I spoke with to be very professional, well informed as a representative, explained the delay in the claim I was calling about. Confirmed I did submit the claim correctly being this was my first time. A pleasure to speak with.

I cannot thank each and everyone enough for such wonderful care given to our precious Ellie during her stay at your hospital. She was given so much love and compassion. The vets and nurses did a wonderful job of getting her better. We are so pleased in everything that you have done for her.

I have had pet insurance with other companies before. I do know processing can take time. But I’m sorry to say this experience with this company is too long of a wait period. So far the reimbursements have not been seen within 1-2 weeks and I end up having to call to escalate it and told waits recently are longer than normal. However I have had this insurer almost a year and this seems to be all the time. I’m not seeing reimbursements until 6-8 weeks later. This is extremely an important part of having pet insurance is receiving coverage it’s the whole point. With this wait time it can cause accruing interest if you used a credit card for the Vet bill. Not happy about this at all.

We have been very pleased with ASPCA Pet Health Insurance during the past two years. All of our claims have been paid promptly and accurately. Customer service is outstanding and the website is easy to use. Based on our experience, I would highly recommend ASPCA Pet Health Insurance.

I am mostly happy with not only the fees but the claim processing etc. The only complaint that I have does it sometimes they get backlogged on processing the claims and it takes 4 to 6 weeks to get reimbursement.

I have been very happy with ASPCA pet insurance. I recommend you to all of my friends who ask about pet insurance. ASPCA pet insurance customer service has been very responsive to all of my questions regarding coverage and payments.

Submitted a claim and it was in processing for a while. I called and checked the status of the claim and the customer service handled it right away. She was courteous and helped to process the information. Info requested a lot quicker and my claim was processed and completed the same day. Great service! Very pleased.

I have to say, ASPCA is a great service to pet owners. I have never had an issue with them and their customer service is top notch. They are superior to their competitors. My only criticism is sometimes their claims are not reviewed quickly. But, that has not been the norm and is minor. Thank you ASPCA.

Our puppy required surgery on her right leg and we could not have asked for a better experience with ASPCA pet insurance. All of our claims were reviewed and paid within 2 weeks. The app made submitting the claims easy and anytime I needed to speak to a representative on the phone they were knowledgeable and kind.

I've used ASPCA Pet Health Insurance for about ten years now. I've found them to be reliable and competent with every single claim I've filed and I believe I was treated fairly. I lost my beloved Roscoe almost a year ago. On more than one occasion, ASPCA Pet Health shared their sincere condolences with me. I appreciated that very much.

Every service agent that I have communicated with has been extremely helpful and supportive. They have answered all questions and addressed my concerns in a timely manner. I have been very pleased with everything to date and have recommended the insurance policy to my “pet owner” friends.

I adopted a new dog within the last year and decided to get pet insurance on him which I have never done for previous pets. I am so glad I did because a few months after my 1.5 year old dog was diagnosed with bilateral hip dysplasia and requires surgery on both hips. ASPCA agents have been so sweet and helpful through the whole thing so far! They have explained everything in detail. The app is also helpful and super easy to use! Thank you for helping me through this difficult time.

I am very pleased with this ins coverage for my kit. I haven't had a pet for 35 yrs, so it's been reassuring to have this coverage. It's very nice to have reimbursements direct deposited. It does take a while to receive the payment but I don't mind that since there is the website to verify its in process.

I rescued an 8 yo Basset Hound and got ASPCA insurance as I figured health problems would arise. He wound up getting lymphoma 7 mos later. As promised, ASPCA reimbursed 90% and was a financial savior for me in caring for Sherlock in his remaining months. I plan to rescue more dogs in the future and will be sure to get ASPCA insurance again.

I have been very happy with the coverage. They have been very fair on their coverage. I had 2 other companies with another dog and it seemed like they were never covering anything. I had many puppy health issues and they helped me get through it. Now I have a healthy dog. My only complaint is the turnaround time for reimbursement is sometimes long. I will renew!

ASPCA has paid all my claims without any issues, therefore I am satisfied with it overall. But the claims have all taken about 6 weeks to be completed. Additionally, I sent several emails to their customer service email address and only received one (1) reply, which is not satisfactory customer service. Phone contact was good, but even the reps on the phone said email was unreliable, which is confusing. I should be able to chose my preferred communication channel and if email is provided as one, I should be helped. Now that I know I cannot rely on email communication or expect any claim to be completed sooner than 6 weeks, I at least don't question the service.

We placed a claim for our dogs torn CCL and it was worked quickly and paid quickly. The interactions with the company have all been very positive! We are very happy with our decision to purchase accident insurance through ASPCA.

I was hesitant to get Pet Health Insurance and researched many plans before deciding on ASPCA and I have NEVER been disappointed and dealing with them or having my claims paid. They are fast, efficient and to my amazement, they deliver what they say they will. I have never written a review good or bad on anything but they are so good I just had to do it. Thank you ASPCA - you have been one of the few positive experiences I have had in dealing with any company in the past few years. You are the best!

I filed a claim for surgery performed on our dog Mambo on 11/2/2018. The surgery was to remove stones in his bladder. The claim was denied as pre-existing. My policy states: "A condition will no longer be considered pre-existing if your pet's condition has been cured and free from treatment and symptoms for a period of 180 days". Our dog has no other medical history for the last 12 months, which his medical records show. Our vet has provided the following letter to the insurance company: "12y MN Havanese, has been under our care here at ** Veterinary Clinic since September 2017. He presented for inappropriate urination signs, and during workup it was found that he had urocystoliths. We performed a cystotomy 9/23/17, with a stone analysis which was consistent with Calcium Oxalate uroliths.

I've had ASPCA pet insurance for many years. It has been okay. Recently I noticed that they had raised the cost of the premium from $33 a month to $43. When I called, the very pleasant representative informed me that my cat's older age now required the extra charge. When I told her that my cat was not that old, she checked, admitted to their mistake and promised I would see the reduction in the next billing. No reimbursement for the overcharge, but okay, I accepted that. So, next billing, same overcharge.

Every time I’ve had to call customer service they have been so nice and so helpful. I had to file a couple of claims and they were taken care of with no problems no hassles. The claims were payed within 20-30 days after filing them. I’m very happy with this company.

I've had my yearling gelding insured with the ASPCA Pet Health Insurance for almost a year now and have had nothing but a great experience. I was skeptical of equine insurance prior to this experience but this company made it affordable and easy to use. I've recommended it to friends and neighbors.

After submitting claims noticed the Rabies Vaccine was not reimbursed. I called and what was explained to me was it is not covered because the first Lymes vaccine was reimbursed, so either the first Lyme vaccine is covered or the rabies but not both. I think that is unfair, totally different diseases. In my opinion this is something that should be discussed and corrected.

We are happy with the quality of insurance and amount of reimbursement we receive. However, we’d appreciate the turn around time to decrease considering we sometimes have to put out hundreds of dollars and then wait more than a week for reimbursement.

Company was slow to pay. Once they started paying we were very pleased. I had to continue to call weekly to get the process completed. Part of the issue was my Vet being on vacation for 3 weeks. With continued focus and follow up I got paid.

It seemed to be taking a long time for our first claim to go through. Once we called they were able to give us an update and within days it was processed and the rest of our claims processed soon after. Customer service was great when we called!

Insurance is expensive, but we have never had a problem using the insurance. Our Reese is a very good dog, and a great addition to our family. We have used the insurance four times, and no complaints. We are glad we have this insurance.

It was only the second claim I had process and I feel that it was handled as quickly as possible and am very satisfied with the results and have every intention of remaining a client. I will recommend your service to friends and family.

Getting pet insurance through ASPCA is the best thing you can do for your pet. Their process for submitting claims is quick and easy and turnaround time is under 10 business days. I recommend this to everyone I see with dogs.

Our cat had to have emergency surgery a few months ago and the claim took over a month to process. That was a very long time to go without the thousands of dollars we spent on his surgery. We had to call several times to move along the process as well. I fear that if we never pushed the process along, we might still be without our claim money. I would love it if ASPCA would pay claims up front.

Great customer service. It help a big lot to have available. I'm glad I took the choice to get it. Now I'm worry free. And for any illness or accident my Chikis is cover with ASPCA. I recommend this 100%.

My claim process was fast and easy. The check was sent directly to my vet. What I liked the best about this experience was receiving a call from ASPCA to check on my pet's health. That was a very nice gesture.

We are very please with the help that we have received for Gracie's medical issues. To date everyone that I have spoken to has been wonderful and very helpful with all of my questions and concerns. I have told our friends about your pet insurance and how great it is. Thank you.

My husband & I adopted the most adorable St. Bernard puppy in May, 2018, he was 3 mos old when we brought him home, we named him Ziggy. Unbeknownst to us Ziggy's fun, carefree life would be quickly interrupted at the age of 5 mos. He came down with some unknown illness that first presented as lameness and quickly morphed into bacterial infection throughout his little body to the point where he was in severe distress. From mid-July to early August our days were spent taking Zigg back to emergency vet hospital (he was hospitalized 3 separate times) and each time still the Vets were not sure he would survive this ordeal. Primarily because he was a puppy and his immune system not fully developed. We had many scary sad nights, but throughout it our Vets never gave up hope they would find what was wrong with Zigg.

I'd like to start by stating this is not meant as an angry rant, rather an informed warning to anyone else thinking about "donating" to this insurance company. We have 2 rescue bull terriers, being rescue there is never any guarantee of pedigree and consequently one of the girls is not the healthiest. We have submitted 4 claims for her and 2 for her sister, we have been denied every claim. Between them had cherry eye, allergies, bacterial build up, vomiting and ear infection. Only one denial was valid and we were caught by a pre existing condition. The others were genuine illness but were denied all the same for a mix of false pre existing and outright nonsensical answers. To me if illness is covered and your dog is ill you would expect insurance to come through. I shall now be saving the $80 per month we donate to this insurance company and instead save it up for any future vet bills. Do not use this company, they only take.

ASPCA pet health insurance has been so helpful. The process to submit claims is quick and simple, allowing me to receive refunds in a short amount of time. I have received many calls checking in on my pet's well-being when I was filing multiple claims in a short amount of time, which is appreciated. With such a great experience, I would recommend this insurance to others.

Thought plan was great until I needed to use it. Claim was denied as illness was diagnosed at the end of the plan period and treatment extended into the next year plan period. The plan will only cover cost for illness which manifests itself within a plan period. You cannot forecast when your dog will get a disease and need treatment. This insurance is totally useless for me as my dog will need treatment for the rest of her life and insurance will not pay for any of it. After 10 years of paying into a level 3 plan I have canceled it as it is of no use to me.

ASPCA Pet Health Insurance is simply the best. They have the best customer service... Their team actually makes personal phone calls to check on you and your pet. And they really care. Their app is super easy to use. Claims are simple to submit, and the reimbursements are very fair. I recommend pet insurance to every pet owner, and specifically insurance through ASPCA!

Started a little slow, with all the processing but after everyone got coordinated (ASPCA, Vet and Me) things have been great since. Highly recommended cause pets can be very expensive to care for correctly. As a puppy, Sadie, had some early age issues and ASPCA help to cover the expense of getting her "right".

I got insurance for my fur baby and don’t regret the decision of picking ASPCA to cover his health needs. Customer service over the phone is always wonderful and helpful and the health coverage is fair. Thank you so much!