ASPCA Pet Health Insurance Reviews

My cat was having dental issues. I submitted my claim after she had surgery and I was sure they would find some reason not to pay. The claim was paid without problem and very fast. I was so happy not to add the stress of an insurance problem along with my cat's problem. Love them!

Web site is not as easy to use as others. You can't remove listings of pets insurance policies you no long use nor can you remove vets you don't use any longer. Customer service is often very slow as is the payment of claims. You never know when a check will be deposited in your account, you have to keep checking which is a real pain.

I like this insurance because of what it covers for my pets like doctor visits to name a few. They always ask about my pets, Bennie and Bugsy. It shows me that they care. That personal feeling makes a difference to me.

Claims are responded to very quickly. No problems, no headaches. Claims are easy to submit and monitor online, making the process simple. Very happy with ASPCA Pet Insurance and would recommend to anyone with a pet. My dog has been having health issues and having ASPCA Pet Insurance gives us peace of mind.

ASPCA has been GREAT! My German Shepherd when a puppy hurt her paw, brought to vet and there was a chance it was an ACL tear... After hearing what that may cost, I got pet insurance, and luckily I did! Not too soon after she had severe food allergies, ASPCA has paid for itself tenfold. And FYI it wasn’t an ACL tear, she just a typical drama queen German Shepherd.

I was going to drop my coverage with ASPCA because of the pre-existing rule. But kept it, after you changed the definition of a pre-existing condition. That said, I've always found the service to be great, claim payments fast, the premiums fair and the staff to be knowledgable and helpful. Ed and Cats. Please don't change the pre-existing condition definition from its current language, even if it requires a premium increase to do so.

Easy have to claim use my phone and fast payback. I really want to recommend to my friend. I want to all my pets put on to the ASPCA insurance. If I have a more adopt pet. So, they were quick answer my first claim. I’m so comfortable and easy to claim. Thank you.

Great experience. Simple and easy to file a claim and very quick turnaround to get my money and great and unexpected follow up. Would and have recommended to friends and fellow dog park, dog parents and their website is easy and simple.

Very happy with my experience with ASPCA. Calls are answered by a real person. Always pleasant, friendly and helpful. Claims are handled promptly. Unfortunately my rescue puppy turned out to have a lot of medical issues but with ASPCA’s help I was able to address them and she is now doing great.

When I originally shopped for pet insurance, I chose ASPCA because they had the best price for what I wanted for my cats. In the year I've been using their insurance, it has been very beneficial. I am happy with their service and the claims submission process.

I highly recommend this company. I've tried 3 other pet insurance companies over the past 12 years and this one surpasses all of my expectations. The website is user-friendly, easy to submit and track claims and the claims are processed quickly. The customer care service reps on the phone are patient and compassionate and extremely helpful. Again, I highly recommend this company over any other pet insurance company.

It has been a very difficult time with my dog and family, but it has been easy to submit the claims for her evaluations and surgery. Thank you for the assistance. I appreciate how easy it is to upload the documents and check on the process.

ASPCA Pet Insurance has been the difference between euthanasia and a quality, albeit challenging, life for my gentle giant. Unfortunately the premiums increased by nearly 30% after the first year. I am hoping this is something of a one off and will update next year as to whether this is a tenable long-term option. As things stand, they have otherwise been phenomenal- payments are processed quickly and efficiently.

On the website, there is a check box that tells you all the things that *may* be covered. Pet neuter/spay is on there. Well, apparently it's not necessarily covered, as in our case. I'm furious because I assumed it was. They didn't cover a dime of a $600 procedure. And their callous call center representative wouldn't do anything for us, even though the site says it is, with a green little check mark. This is the reason we went with this pet insurance vs. any other pet insurance, and we're out of luck.

ASPCA is fair in their coverage, the deductible is tough to meet when you have healthy dogs. I do like how much they cover and for what they cover. I always recommend ASPCA to my friends when I asked what insurance I have.

We have had our puppy for about 12 weeks, and we are about $2,600 deep in vet bills, and haven't even hit our $250 deductible. This plan has denied coverage for just about everything, stating things are all tied to the few issues our puppy had in the first 14 days. While I understand her coccidia she had on her first day would not be covered, I never expected them to deny our claim for acute conjunctivitis because it showed similar symptoms to potential redness she had in her eye months prior. I also didn't expect them to deny our $1000 worth of claims for gastroenteritis, stating that too was a preexisting condition.

I have had ASPCA pet insurance since 2017 for my dog. The entire experience from selecting the right insurance for my dog’s needs to filing claims has been nothing but a pleasure. Their website is easy for any user. I would recommend this insurance to any pet owner.

I don't know what we would have done if not for having this insurance. Sadie, our 5 year old female kitty was so sick. She is feeling much better now. Having ASPCA sure took the stress off! Just knowing we can take her for the tests she needs is a great peace of mind.

We are very pleased with the prompt review and prompt reimbursement of claims. I would also mention the ease of filing a claim using the app online. It is very simple to track the status of your claim as well as see the history of prior claims.

I compared a lot of different policies and this was the best value vs. cost of premiums that I found. The customer service is also very good. The service reps have been friendly and knowledge and claims have been processed fairly and quickly.

The staff were very polite, considerate and caring in our phone conversations! Our claim was processed quickly. Thank you for great service! You helped us get the care Lucy needed to heal from her accident. She required emergency care and follow up both by the surgeon who treated her and then by her regular vet. Thank you!

I have had my pets insured by ASPCA pet insurance for many years and have found them to be very responsive and turn around claims quickly. They have also been very kind and caring when I have called with any issue. I would and have recommended to many people.

My 12 year old Cavalier King Charles had TPLO surgery in May of this year and I was blown away how quickly I got my claims check. Since his surgery we have been trying to figure out the cause of a cough that won’t go away. Needless to say we’ve done lots of xrays and medication trials. ASPCA has been wonderful throughout this experience and I am thankful my boy can get the care he needs.

This insurance has been great. I get a quick response all the time, if I call or email. The payment usually comes quick also. Definitely worth the monthly payment, I would recommend ASPCA insurance. Barkley is also healing very well so I am so excited.

I am so pleased with my decision to use ASPCA as my pet insurance. It has certainly improved the quality of life for both of my dogs! If you love your bed, get this pet insurance! My five year old blew out her knee and would never have been able to have been mobile if not for a costly operation that ASPCA covered. They are easy to work with and always helpful.

Last year my husband and I both retired. We have to watch the money we spend, that's when I got the idea of pet insurance. I've always 3-4 pets and now that I am home I didn't want to change that. All I have to do is take them to a low cost vet clinic for their shots, allow for my $250.00 deductible with APAC for each animal and I can budget my pets vet needs each year. What a relief it has been, since my animals are young, I don't know if I have saved a lot of money, but the worry is gone and that is a blessing! The staff is professional, very nice and I get a quick turnaround for claims.

Our dog has been insured for 3 years. Every claim I submit and every customer service call I make has been a good experience. I have recommended their service to friends and family. Our dog was infected with a virus last year and without this insurance we could not have treated him properly.

Ease of filling a claim, the timely fashion in which they settle the claim, and the funds being deposited back to our account makes this a great site for dealing with any issues our dog may encounter. We have always appreciated the effort they put out to make any issues we have easier and be able to concentrate on the issues with our pet.

ASPCA has been responsive and very quick with claims. The app is very easy and makes submitting a claim seamless! Highly recommend! They even covered special diet food for my puppy. I sent an email to inquire about my claim and received an email back within 24 hours. Bravo!

ASPCA Insurance has been incredible especially because it provides piece of mind during difficult times. Our kitty Cassandra has had some rough times & ASPCA has always been there to make sure she receives the treatment she needs. Thank you for helping keep our entire family healthy!

My 2 year old Rottweiler had to have bilateral knee surgery in order for her to be able to walk for the rest of her life. During this heart wrenching, difficult time I was comforted by the fact that I had this policy and would be able to get my baby the surgery she needed to stay alive. It’s 8 months later and she is good as new and ALL expenses were covered by my plan and I was reimbursed thousands of dollars within 3 weeks of the surgery without any trouble or red tape at all. Having this great coverage kept my girl alive and has given her life back. I will NEVER be without it!

I've had multiple claims with my great Dane over the two years I've had this insurance. Claims are easy to do. Payments for reimbursements come quickly. Never had any hassle and usually get a courtesy call a week later to check up on my dog based on what the injury or illness was.

The only thing that could be better is if the did not exclude pre-existing conditions and if they processed claims faster, of it the vets would get paid by them directly, like people insurance. It took a couple weeks to get my reimbursement. but they do a direct deposit, which is convenient. I was a claims adjuster for 7 years so I have to say the underwriter who processes their claims is pretty good. Now I just wish we could get vet care to improve... Ha.

They have surpassed my expectations. I have a peaceful reassurance that my Bijou is protected god forbid we have an unexpected illness or injury. Claims are processed efficiently and quickly. Highly recommended for anyone shopping around for pet insurance. Stop here and stay here to alleviate any worries or concerns. Premium pricing with many different options of coverage, was also a high factor for me.

Having insurance has been a lifesaver for my dog and I would highly recommend ASPCA and recommend that you get insurance as soon as the pet comes home. My dog had to have surgery on his rear paws to remove loose cartilage and it was covered. Claims are easy to submit and are paid promptly.

I can’t say enough good, about my ASPCA pet insurance. It is easy to submit a claim and the processing time is very quick. I appreciate the information and explanation of benefits I receive. I appreciate the courteous customer service! I’m very pleased and plan to insure my next pup, with ASPCA!

My horse sustained what would have been a life-ending injury had I not had ASPCA Pet Health Insurance. Instead, he has not only survived but he is anticipated to return to FULL ATHLETIC PERFORMANCE as an event horse. Coal is the absolute sweetest boy, with a huge personality and a loving nature. He is a horse who loves people, loves attention and whom I love with my whole heart. Coal had 2 hospital stays, major surgery, multiple rounds of regenerative therapy, x-rays, ultrasounds, emergency visits, a multitude of medications and it has all been covered with no hassle, the easiest claim submittal process in the industry and incredibly swift payout. Nearly all of my claim payouts have turned around in under 5 days, even surgery. Meaning, a direct deposit into my checking account so I'm not carrying a credit card balance.

When my bulldog Gunny died a representative from the ASPCA had called to express his condolences. That went a long way with me for someone to reach out and do that. We still have our Yorkie who has coverage through the ASPCA and if we ever get another dog we plan on getting coverage through the ASPCA.

I had to take our dog, 12 lb labradoodle to the vet for repeatedly throwing up. After all the blood work, x-rays and fluids, my pocket book had depleted quickly. The coverage I had selected when first signing up was for 90% reimbursement. Once I scanned in my receipts I quickly received my reimbursement check. Well worth my monthly fee.

When I first signed up with this pet insurance company it took 4-6 weeks to get a return to my account after the deductible was met. That was frustrating however, they have sped up this process and the last several times I have submitted claims it has only taken 2 weeks. I am happy that this has improved. Overall, I have had a great experience with this company.

Having this insurance has been a total blessing! It has allowed me the opportunity to provide the medical treatment my Siamese cat needs. He is able to benefit from it by having better health! Thank you ASPCA Pet Health Insurance!

Since I signed on to ASPCA Pet Insurance I have been very pleased with your service. I had never had pet insurance before and now wish I had for my past dogs. Your service is very easy to use to submit a claim and to know that you put the money right into my bank account. As of right now, I have no complaints so far. And feel good that I do have insurance for my little Yorkie. Thank you.

They answered my questions when I have called. When I sent an estimate, they responded quickly and I was promptly reimbursed for the bills I submitted. I am very happy with this company and I will renew the policy for the next year.

My dog Sammy became sick with liver dysfunction in March of this year. After evaluation at our veterinarian, he was referred to an internist at a veterinary specialty hospital. There, he had tests and liver biopsy and 3 days of hospitalization. At that time he had been covered by ASPCA Pet Insurance for only 8 months. However, ASPCA covered all cost including post-discharge care. He is doing very well but the tests are still continuing. I have recommended this pet insurance to our vet. She is recommending this insurance to her clients. Thank you, ASPCA!

Every claim I submitted was processed within a week and the reimbursement check was sent out within two. It would be quicker if there weren’t a problem with the direct deposit. I would recommend this insurance company to everyone who is looking for pet insurance.

We knew pet insurance was a must for our new puppy but we never expected to need it in her first 6 months. Throughout all of her medical issues, ASPCA has been wonderful. They have reached out to see how she is doing. And the claim submission and payment process has been simple and fast. We are so grateful for both the coverage and the support we have received from ASPCA.

I cannot speak highly enough about my experiences with my ASPCA pet health insurance for my sweet 4 lb rescue dog. I adopted him in 2017 and he showed up on my doorstep very ill. As a first time dog owner I knew I needed to be responsible when it came to making sure I could afford to provide the best treatment for my sweet little boy. Since day one I have felt supported and more confident because I have my ASPCA policy. In April he was diagnosed with auto immune triggered meningitis and instead of having to worry about the $5,000+ vet bills piling up I just had to worry about getting him healthy again. We’re 3 months into treating the disease and I’m already seeing improvement. I can’t recommend this amazing service and the kind caring people who work there highly enough.

I was pleasantly surprised to receive a personal call (left on voice mail) from a care consultant asking me about the service. It was so nice to hear from a real person that I felt compelled to call back and when I did complimented on the new easy online claim forms which are so convenient as well as the email alerts to let you know your claim has not fallen into a big black hole. So glad to be a policy holder for 15+ years, over 3 dogs and would recommend ASPCA Insurance to others.

My Rottweiler had a growth on his gums that was biopsied and needed to be removed because it showed signs of cancer. Reimbursement was fast, approx a week after the surgery, but the Initial office visit took a little longer to process. Everything came back good after the removal???

I have a 2 yr old beagle baddie who is constantly in mischief! Having insurance has saved me tons of money in vet bills. ASPCA insurance puts me at ease during regular check ups and emergencies. The customer care n claim response time is wonderful. I recommend this insurance to all my friends and family who have pets. Thank you ASPCA insurance for giving my Merci excellent care and support!

Claims are always taken care of promptly. I have always been very satisfied with the helpfulness and courtesy I’ve received on the phone when calling with questions. I’ve used other pet insurance companies in past years and feel that ASPCA is the best I’ve ever used. Thanks.

I can't tell you the number of time I wished my own health insurance was even half as good as my puppy's is with ASPCA pet insurance. I honestly and wholeheartedly believe it, and am very happy with the service they have given my little girl.

We have had fabulous service with ASPCA pet insurance.. Our claims are paid very quickly and fairly.. We have had ASPCA Pet insurance for at least 16 years.. I would highly recommend ASPCA Pet insurance for your beloved fur babies!!!

This was the best investment I’ve ever done. This company personnel are professional answer all question and handle your claim in a timely matter. I never had insurance with my 1st dog and regret it since he had many stomach issues and eventually past from lymphatic cancer. The cost were so high and I probably could have done more if I had insurance. I love this company and thank you for job well done.

Out of all the pet insurances I have had the ASPCA Ins has been the best. I recently had to use because my little ChiPug was attacked and her face and mouth was mauled. I filed a claim and within 3 days they had reimbursed me. My little Brandy still has a lot more to go through and each time I have filed a claim they were right on it. You cannot a better insurance for your pet.

I have nothing but wonderful things to say about ASPCA Pet Insurance. Customer service is excellent, and the claims are processed very quickly. I’m so impressed with them that friends have said on multiple occasions that I sound like their spokesperson.

My coverage has been great and the return time has been excellent. We have had no issues since the beginning. Payments are fair and my family is very happy with the service. Have no complaints. I have recommended it to all my friends with pets.

I have had both my pets insured (Melli - Rottweiler) and (Mia - Puggle) with ASPCA for several years now. Their keen personnel have always be easy to assist and help me address issues and have always come through for me.. They are always polite and professional (something that is severely lacking these days in other companies). The website is easy to use and the claims are usually processed quickly. They do a great job... Which is why I have recommended ASPCA to several family members and friends...

I had a very positive experience submitting a claim for reimbursement to ASPCA Pet Health Insurance. The claim itself was somewhat complicated and contained several dates of service. The turn-around time was exceptional and a check was issued within a month.

ASPCA has surpassed all of my expectations! Our dog, Arlo, tore his CCL and had to undergo TPLO surgery. We filed our claims and within 5 business days had the payments back in our account. Thank you for being so helpful and efficient!

We signed up for this insurance when we got our pup and so glad we did. She had to have surgery and they paid 90%!! And then a year later another surgery and again, insurance paid and they are quick to process the claims.

ASPCA took care of both my emergency illness claims within one week. They even called to check in to see how satisfied we were. It is such a relief to know we have this in case of any emergency that may happen with our dog.

A few years ago I switched to ASPCA pet insurance for my Bernese Mountain Dog. I feel the coverage was excellent for a fair price. Every time I contacted the about anything I was totally satisfied with the customer service. It was easy to submit claims and the response time great. Unfortunately 3 weeks ago my boy became very ill and was diagnosed with cancer. The representatives could not have been kinder or more caring. They also provide aftercare in their policies which was very nice that I could send my boy over the rainbow bridge from home instead of going to the vet office. I’ve received cards from them and even a call. If you’re looking for good pet insurance look no further. ASPCA is the answer.

I have had accident insurance for two of my dogs for over a year now. Customer service has always been friendly and if I have any questions they explain things well. Obviously I have not gotten everything reimbursed, that’s how insurance works. My insurance documents are very detailed and I know exactly what money to expect back from ASPCA when I go to the vet. I strongly recommend this insurance if you want a cheaper alternative to a full coverage insurance.

My kitty just passed away, so I no longer have ASPCA insurance, but I cannot recommend them enough. Claims were processed very quickly and I never had a problem with anything. My cat had kidney disease, so she required lots of tests, prescription foods and vet visits. Every claim was handled quickly and I never had a problem. I never once had to base care for my cat on whether or not I could afford it with ASPCA, and that gave me a great peace of mind.

I appreciated when ASPCA took a second look at a claim I filed which they originally misclassified and, therefore, did not pay completely. After I reaffirmed the facts and circumstances of my dog's treatment, they reprocessed the claim reasonably quickly and then issued payment. They were very attentive to my appeal and follow-up in the process. I withhold one star because, based on the information first provided, it should have been paid fully the first time.

Overall it is very easy to file claims as long as you have the receipts for all services. I just wish the deductible was a bit lower and that pre-existing conditions were covered by our plan—this is something I really think should change. However, it still helps us so much to have this insurance plan.

I highly recommend ASPCA pet insurance and will use them again in the future. They have been incredible while my beloved cat was sick and unfortunately passed. When I submitted the claim for her euthanasia ASPCA pet insurance customer care rep called me to express their deepest condolences and it was followed with a personalized card. They even cancelled my coverage for me so it was one less thing I had to think about. Truly a wonderful experience. Everything was always easy and simply with submitting claims and understanding our benefits.

ASPCA has strengths and weaknesses. One thing I find very distressing is when a pet has allergies they attribute every single problem with their skin as being attributed to allergies and then deny the claim. Even when faced with other documentation. Also their continuing care classification is horrible. An animal might get cancer and be covered. If the end of their policy is the next week, the poor animal will not be able to continue to have coverage if the policy end of year happens to take effect right after they've been diagnosed with a disease. Getting coverage should have nothing to do with the day the police expires.

Putting in a claim could not easier. Currently waiting for it to be processed, it should be paid once they check with the vet and get the further info they need. Filed the claim through email, and got a response right away that it would be sent to process. Got another response that it was being processed.

Employees at ASPCA Pet Insurance are kind and helpful. They are quick to process claims or answer any questions. We are always reassured when our two dogs are sick or injured that ASPCA Pet Insurance will be there to help us through the difficult time.

It was perfect, amazing service, they even called me when my Schatzi passed away and sent me a card, they are the best, payment was very fast, filling forms very easy as well as submission. I can only highly recommend ASPCA.

It is a good deal for the most part. It covers a lot of expenses a pet owner has. It is really good for smaller dogs. I would recommend it to people. It has helped me. I continue to renew my plan on a regular basis.

ASPCA insurance was the best investment I have ever made. My dog got very sick and her bills have hit around $7000 to $8000 in less than 1 week. The staff at ASPCA were very supportive and expedited my claims. The insurance has covered 90% of the costs, which will help cover the continued costs that are still coming. I would recommend and have recommended them to everyone I know.

The representatives that I spoke with are extremely friendly and professional. They are very Helpful in answering my questions promptly. The coverage is good and we will continue to purchase ASPCA Pet Health insurance for our dog for many years. Thanks! Sincerely. Nancy

ASPCA has lots of options and was very prompt with dealing with claims. Helpful and kind when I had to put my cat to sleep. Online format is easy and the people on the phone were knowledgeable when I called with questions regarding coverage.

I have only had wonderful experiences with ASPCA Pet Health Insurance. I got coverage for my dog when he was a puppy, and after many unexpected injuries and illnesses, I have always been able to rely on ASPCA! Their claims process is easy to complete online, they are extremely fast in assessing and processing claims and making payments. Their monthly pricing is fair and their terms are clear. I have even gotten check-in calls to see how my little pup is doing. Thanks ASPCA, I don't know what I'd do without you!

I have been very happy with ASPCA. Every claim has been processed and directly deposited into my bank account. During the time I was investigating which pet insurance to get, I read many problems people had with getting their claims paid. That has not been the case with ASPCA. I would highly recommend.

The insurance helps when an accident happens and also helps with some of the cost for wellness care. But if you have a larger breed with larger doses of meds (flea/tic, etc), you will max out the coverage, and if your vet charges more than customary for their services, you will end up getting paid for normal charges and footing the excess your self. I believe the plan assumes you have a 20 pound dog, that is what it seems.

I have had the best experience with this company. Online portal is clean, simple and easy to navigate. Automation is excellent and customer service is great too. I have been reimbursed quickly and easily each time I have needed to. Very happy customer.

I have only turned in 3 claims so far. The first claim was quick and easy. I am expecting the next two to be just as easy. It is our first experience with pet insurance. I hope it continues to be a positive experience.

Great insurance. I would have had a lot more expenses I was unprepared for with my puppy if I did not have this insurance. It has been totally worth it and I recommend to everyone I know! Enrollment was easy and claims process is easy and pain free as well.

I have received quick and helpful information every time I've called. I paid the one year cost up front, and happened to have needed claims in the 11th month. It was very easy to submit, and after the deductible, I was easily reimbursed for costs. I bought the $500 deductible, then 80% coverage up to $15,000/year, but there are many options to choose from!

The staff was very helpful and friendly and kind and concerned when my dog became ill and if it wasnt for the insurance I could not afford his treatment. I have been telling all my friends that they need to get ins. on their pets.

When I have needed to make a claim it is easy. Has saved me money when I had a sick pup. On the rare occasion when I’ve needed assistance, they have promptly answered my call and are very professional. I’m so glad I have pet insurance through ASPCA!

Really an amazing, compassionate and helpful company. Have three pets, two cats one dog, and decided to get insurance due to such expensive vet costs. Have used our insurance a lot and could not be happier. Easy to use online and very nice customer service. Would definitely recommend if you are looking for pet insurance.

ASPCA pet insurance has been so easy to use and navigate and they are always so nice when I have a question or need help. ASPCA has given me such great customer service and I am very happy with the company. I would definitely recommend them to a friend!

After having dogs all my life, ASPCA Insurance has been my very first experience with pet insurance. I didn't see the value back when pet insurance first became a "thing", but then I had a Lab that had 2 ACL surgeries and many allergies... and we didn't have pet insurance! So we called him the Million Dollar Dog! We recently got a puppy and I immediately researched pet insurance policies and found ASPCA to be most comprehensive and a fair price.

ASPCA is priced competitively but they are fast at processing claims and so nice! The app makes the process very easy - love it! I wish human health insurance was this transparent and easy to understand. I highly recommend ASPCA.

They always get back to you fast! I’ve submitted two claims and I’ve been covered like promised! Whenever I call customer service is soo helpful! I love that they also offer a preventative care plan because a lot of other insurances don’t! I’m happy with the service & would recommend.

By far your company has the best customer service in the world. Both time I got off the phone, I had to tell someone how good of an experience it was. I have recommended this company to several friends and relatives. Keep doing amazing work!

This is our first experience with pet insurance. We have had 6 dogs in the past. This time we decided to try pet insurance with our current dog. Although it has only been 6 months, we are pleased with it so far. Claims are easy to submit and payment is made timely.

ASPCA Pet Insurance has been exceptional to work with. I have had zero issues. Using the app on my phone has been extremely easy and seamless! My claims have been completed in a timely manner and my reimbursement checks have arrived soon after my claims have been processed. I would highly recommend!

I signed up for Pet Health Insurance with ASPCA earlier this year and boy was it good timing! My dog had a major accident this spring causing him to have emergency surgery. I was blown away with how efficient, fast, and thoughtful the claim submittal process has been. I hear horror stories about pet insurance providers, but feel lucky to be a client of ASPCA.

We have been so happy with the service received so far with ASPCA! Claims have been processed quickly and their mobile app is extremely user friendly and so easy to submit through. We are so glad we purchased pet insurance especially ASPCA!

ASPCA is amazing! When I put in my vet bill it gets approved fast and I get the check in the mail quickly. I never thought about getting pet insurance for any of my pets before, but I'm glad I decided to get it to help me with my dog's vet bills. I would recommend this to a friend in a second! The only improvement I could think of is to send out reminders about payments coming out. (I'm not sure if they do this and I just didn't sign up for it or if I just don't see those emails.) I pay quarterly and it would be nice for a reminder that a payment is coming out before it actually comes out of my account.

The ASPCA Pet Insurance is the best on the market. You hear so many horror stories from customers of the competition! ASPCA has always been prompt on reimbursement, thorough on coverage, and quick and courteous whenever there has been an issue (which is rarely). The flexibility to take your pet wherever you need to and get them the best care possible without breaking the bank is really a lifesaver. Our dog had to have two surgeries this year and ASPCA covered almost everything and we were able to bring her to a premium facility that we wouldn't be able to afford otherwise. Thank you for caring about people's pets not just people's money!

I’ve only had a wonderful experience with this company so far. Both over the phone, with the phone app, and with reimbursements. I have been recommending this company to many of my friends. It’s very difficult to find a good, honest, and efficient pet insurance company that meets your needs. Please keep up the good work! Emmy and I been very pleased with the service.

Has helped me so many times when my dogs have got sick! I always recommend ASPCA health insurance! I work in an animal shelter and whenever talking with new adopters I always recommend it! Most people don't even know about it! Thank you!

Representative followed up within 1-2 days after each phone conversation. When calling with questions, got explanations to best of the person's ability and with information at hand. Reimbursed for vet's services in a timely manner and hassle free. EOBs with clear descriptions of services rendered and amount covered/deductible applied.

So far we have been very pleased with this insurance. We rescued a dog that has had a few medical issues pop up and they have all been covered, including a trip to the very pricey emergency vet on a weekend night. The claim processing is a little slow, but as long as we get the reimbursement I guess I can’t complain in the end.

ASPCA has been a decent pet health insurance provider thus far. The only issue is turnaround time for claims - which can lag at times. Also, if there was a more robust/automated way for ASPCA to obtain invoices from the Vet, it would reduce unnecessary paperwork and boost efficiency in claim resolution.

When I got my new cat Amber, I decided to get pet insurance because my precious cat Feisty (RIP) had chronic health problems. After researching for a few days I decided to go with ASPCA because of the flexible plans and the low-cost. So far I have been extremely impressed with this insurance. Amber has had upper respiratory infections, ringworm, and now excessive wax production of the ear. I just had to have an MRI done for her. If it weren't for ASPCA pet insurance I would have already paid over $2,000 but instead I've only paid a little over $200. I can't recommend ASPCA highly enough!

Thank you so much for being a trustworthy pet health insurance company. I have insured 2 cats over the past two years and have been so thankful I had this insurance company to be here to help me when I needed help financially for my 2 pets needs and mine. I will highly recommend ASPCA Insurance to my family and friends. On phone calls the staff has always been kind and understanding and very helpful when I needed answers to my questions, Thank you all for being there and for being so reliable.s

My experience with ASPCA pet insurance has been helpful. With the rising cost of veterinary care this insurance has been beneficial to being able to care for my cat. In the long run it has saved me a good deal of money.

My dog's leg surgery was paid as promised by ASPCA accident/illness policy and a check sent to me immediately. I also received a follow-up call by a rep to see how my dog is doing. Better than human medical insurance.

This insurance is amazing. It is so easy to submit a claim and they respond quickly. One of my dogs has some complex health issues, and without this insurance, I’m not sure he’d be alive. I can’t emphasize enough to everyone I talk to about how nice it is to have this safety net for our dogs and us. We never have to worry about an emergency, we know we’re covered. I’ll never have another pet without having them insured.

I took out pet ins just before my elderly dog found a terminal diagnosis was looming. Had policy for nearly 2 yrs. Wonderful, communicative, compassionate group of people. Quick response to questions and claims processing. Even got a sympathy card after calling to inform them of final claim and dogs passing. Couldn't ask for better! Would buy again if I get another pet!

They provided excellent claims service while I was dealing with my Nemo's canine lymphoma treatment (successful, so far). I recommend ASPCA pet insurance to every pet owner I meet. And it is affordable enough that there is not a single reason not to get it.

ASPCA Pet Health Insurance is the third Pet insurance I have had in my life being a pet parent. It is the best plan for the cost. It is easy to enter a claim and receive the payment direct deposit in my checking account. When I had call (once) the customer services was awesome.

Fast reimbursement, Great Coverage, Fair Premium. We've tried other insurances and I would never stray from ASPCA. It is by far the best and extremely easy to use. Also there are a lot of different plans to choose from. I have 4 dogs and they are all covered by ASPCA.

I have had ASPCA insurance for my darling, 8 year old cat Nymeria for nearly two years. Their custom coverage options are generous, the website makes submitting claims super easy, and their staff is always eager to answer questions and walk through the claims submission process if needed. I will continue to use their coverage going forward and would highly recommend it to family and friends!

We have 4 wonderful dogs on our policy (one that has epilepsy) and ASPCA is the best insurance we have ever had! When we were going thru the hospitalization and testing, not only did ASPCA pay the claims quickly but also called to check in on Weasley. I have always been an advocative of pet insurance and ASPCA is truly the best!

I brought my cat to two vets to treat its ear infection and the entire process of claiming was very smooth. You just need to submit a claim form online along with an attachment of the receipt. There is nothing for me to complain. Highly Recommended.

Each and every time that I call the ASPCA Insurance Company, I am greeted warmly and kindly. I am treated with nothing but respect. Everyone goes above and beyond to ensure that all of our babies are appropriately covered with insurance, and that their needs are being met not only with insurance needs, but also with the veterinary care that they received.

The last three claims were handled timely and to my complete satisfaction. The claims were finally explained correctly by the vet and this expedited the transactions. The first year of insurance coverage did not satisfy me, I was given a reason at the time but later explained to my satisfaction.

ASPCA is worth every penny of the premiums my wife and I pay for our young cat. We needed a test, and had an accident on the way to the veterinarian. I submitted a claim describing the accident, on the way to the appointment. ASPCA not only understood our traumatic experience the first time I explained it to them, they covered both events. We are thankful to have the coverage which ASPCA offers. Thank you, Jeff

I cannot say enough good things about the insurance. The customer service is always wonderful. Every time I call about something they ask how am I and my dog doing today. They always answer my questions. How you submit a claim and the turn around time is usually within a month. Without the insurance I don’t know that I could have afforded the surgeries my dog has needed. I recommend the insurance all the time!

Have been very pleased with ASPCA since purchasing coverage 2+ years ago. We've had to submit a number of claims related to our labrador retriever, Chuck. ASPCA makes the claims submission process easy, and they usually approve claims promptly. Only comment/recommendation would be to allow for entry of multiple different vets under one claims submission for instances where the animal went to both a regular vet and emergency center for the same issue.

I have experienced difficulty getting emails notifying me when my claim is received. Otherwise, I am happy with the coverage. It would be helpful if medications were covered at 100%. My dog is on 4 different medications for seizures so it costs me a lot each month.

Having our two dogs insured through ASPCA has been a tremendous blessing. Our younger pup had three ear infections in her first six months then had her tail caught in a door at daycare. These accidents would've put a huge dent in our bank account, but thanks to our insurance with ASPCA we were covered. I cannot imagine having pets without insurance.

I would definitely recommend ASPCA insurance. Every person that you speak with, is very kind and respectful. I’ve had ASPCA insurance for few years now. My dog currently had to undergo surgery, and they worked with me. They are very kind people. I was Dealing with Emily and Becky and they both were so helpful to me. I would Definitely recommend this health insurance co.

I am so happy I found ASPCA insurance for my cat! It's been nice knowing that I'm able to take my cat to the vet and not be completely broke afterwards! I do wish however, I would receive a FYI email before my bill gets auto withdrawal, just so I could get a heads up. I am a full-time college student and work, so sometimes I forget when it's time to pay, but if I had a heads up I would feel at ease knowing that there is money in my account. Other than that, completely satisfied with the service I have received! My cat is my world! Thank you guys so much!!

I have used ASPCA pet insurance for 10 years. Customer service wonderful. Easy to use phone app for submitting claims right at the moment at vet office. Website easy to use as well. No complications. Most important - reimbursements are quick!

I am over the top impressed with how easy it is to do business with ASPCA. Our dog Cinders had an accident and we had to go through several procedures to get her well. ASPCA was with us every step of the way. As a Director of Customer Care, I would hope every company was as Friendly, Helpful and Knowledgeable. Thank you so much!

I'm so thankful to have this policy. My schnauzer mix was recently diagnosed with Cancer and with all the treatments required to get him back to good health was going to be a major expense. The coverage this policy provides gave us the ability to get him the best treatment and allowed us to not worry about the cost associated with it.

I recently lost my cat due to Cardiac Arrest. ASPCA gave no issues and responded very quickly throughout all of my claims for him. They were very compassionate and concerned with my loss. I received a follow-up phone call with their deepest condolences. I also received a card with loving words.

I am for the most part happy with my pet insurance. I do feel that I get less money back than expected for each claim, as there is a deductible on top of the monthly charge. I have paid much more into it than I have gotten back in claims.

This pharmacy is fast and precise with all 3 of my dogs' needs. I always can count on them for all the meds they need. Most reasonable prices. They contact my vets right away after I submit a prescription. I would definitely recommend to a friend. Just this week, my son has a cat that needed a compound pharmacy to fill an emergency medication before he went out of town. Since I am watching his cat, I was able to obtain the med right away. I received it in 2 days. This pharmacy is a lifesaver!

Both my cats have been on the program for several years and I was completely happy with it—very disappointed that they had to change to a different program. Every time I called, the staff was always very kind and knowledgeable. Submitting claims online has been very easy and convenient.

It's not expensive and they always reimburse. Much better than human insurance! The online claim system is very easy, just upload a copy of your receipt, and that's it. You can receive reimbursements by check or autopay. Definitely would recommend.

ASPCA pet insurance has been great! They have 100% taken care of my baby girl and all my needs. From their easy bill pay and direct deposit. To their easy claim process. ASPCA PET INSURANCE is the way to go.

The pet insurance was a lifesaver for me. My Kittsy has thyroid, heart condition and now tumors in lungs. Her life is short. I had a call from insurance asking how she was. That was great. Thank you.

We’ve had ASPCA since we got our first dog almost 5 years ago; they’ve exceeded our expectations! All 5 of our dogs have coverage through ASPCA and thanks be to GOD. We’ve had a few unforeseen incidents and luckily ASPCA was there to help with the costs. We’ll never have our pets lives in anyone else’s hands!

I purchased pet insurance for Jack several years ago and it has been a life saver! Jack was diagnosed with a liver disease in February and the bills just kept piling up. I have been so pleased with the customer care, help with submitting claims and fast reimbursement. Submitting claims online is so simple and really speeds up the process. And that staff on the other end of the line have given me so much emotional support through these trying times! I would recommend this pet insurance to anyone with a beloved pet.

All of my interactions with ASPCA have been phenomenal. They even sent me a condolences card when one of my dogs died and called me a couple of weeks later to see how I was doing. It feels like a very personal touch on every aspect of my experience with them. The claims are all handled in a very timely manner and I receive a check within a week of a clean closing. I would highly recommend them.

ASPCA pet insurance has been absolutely great since I enrolled with them 4 years ago. The online app makes submitting and tracking claims super easy and stess free. I've dealt with other pet insurance claims in the past and none compare to ASPCA, the coverage is the best by far and very easy to work with. I would and do recommend them to everyone I talk to about pet insurance.

ASPCA is a must for your pets! Our 6 month old lab broke his leg in an accident back in October and they literally covered 90% of the cost we incurred during that time. Our other lab was sick and needed to go to emergency clinic, they covered maybe 80%.

I must say that ASPCA pet insurance has been wonderful and very patient with me... It's rare that the staff that you speak with on a personal level really care. Truly an awesome company, they are always there for the customer.

ASPCA pet insurance has been wonderful. I had a different company in the past and ASPCA has proven to be much better as far as cost, ease of use, and prompt repayment. I just renewed both of my dogs policies for a third year. I have a 180 pound Saint Bernard that is about to turn 8 in a couple weeks and every other pet insurance company was going to charge me an insane amount due to being a large breed that is considered senior age. ASPCA charges me a lot less than any other company and it is extremely helpful considering he has to be on anti-inflammatories and pain meds for his joints now. I would highly recommend them if you are looking to get your pets' health insurance.

I have really appreciated the quick turn around time for big expenses. Customer service has always been helpful and caring. This insurance is a great value and has made both of my dog's care affordable. I always feel supported when I take them to the vet for accidents or illnesses.

I am happy with ASPCA pet insurance. They are fair with payments, however, a few of my claims took longer than expected to process. Customer service is very helpful and rates are not too costly for good coverage. I recommend ASPCA to all my family and friends.

Our experience with ASPCA pet insurance has been overwhelmingly positive. We have never had any issues with claims and the app has made receiving our claims SO EASY. We joke that our dog has better insurance than we do! I recommend ASPCA to anyone who has a pet in their family.

Fantastic service, this insurance has enabled me to give the best absolute care for my dog. Whenever I call in on the phone to ask questions the people are very helpful and kind. The service I receive here is beyond any service provided by any other insurance service I have experienced. They are very easy to work with, and I feel like they actually care about the well being of my dog. I recommend this insurance to all of my dog owner friends.

I have been using this insurance for both of my dogs since 2012. When they say they will cover 90% of your pet's accidents, injuries and illnesses, that is not exactly true. Since I began using this insurance in 2012, the plans have changed and now they offer better plans than what I currently have. For instance, they will cover 90% of the "average cost" of treatment for my pets in my area and not the "actual cost" of treatment.

My insured min pin recently passed away. I had a hard time with the loss, but the staff at ASPCA showed sympathy on the phone, sent me a very special remembrance card and made I was paid back the resulting euthanasia costs quickly. It means a lot when a pet insurance company, even though the insurance premium payments will stop, goes the extra mile to comfort the insuree. This spoke volumes of the care and concern ASPCA representatives give a client.

First of all I would like to say that I had other insurances and I had nothing repeat nothing but nightmares with the other insurance. Now with your insurance I can’t say enough how well you guys have treated me, how easy it is to make a claim, how respectful you guys have been to me. I have enjoyed having your insurance with your company and I would thank you and recommend you to anyone else.

I am so glad that I have this insurance for my cat! Claim submissions are easy and processing is fast. The only thing that I have difficulty having to fill in when submitting new claims on the same illness is that I cannot ever remember the first date we discovered and initiated claim on this illness back in early February and every claim asks for this date each time. I am never able to state the same date each time I submit for a new expense. Thanks for your kindness and efficiency!

My dog recently had a surgery on her knee. I contact customer service to see if we could get the reimbursement expedited due to it being a large sum. They were awesome and not only expedited the reimbursement for the surgery but other costs submitted that are related to the incident. I have never been happier with a choice I have made, I am SO glad I signed my dogs up for ASPCA pet insurance.

I have had great interaction with Customer Service, they have always been very nice, and very helpful! I have been very happy with the reimbursements, they are quick & accurate! I have submitted claims for both of my dogs, and it was very quick, both times!

Working for a vet, I am familiar with many of the pet insurers. ASPCA pet insurance is the first one that I would use. The other ones make everything so much of a hassle it is not worth it. I really like the courtesy, professionalism, and speed with which they handle claims. I would recommend them without hesitation.

I purchased an accident and illness plan for my dog. She since slipped on the ice and needed knee surgery. The coverage of her medical bills was great and reimbursement went smoothly. I am so glad to have this plan and would recommend ASPCA Pet Insurance to everyone I know.

Took care of the accident claims with our English Bulldog, with no problems. I would recommend this program for a pet insurance coverage. The Website is easy to navigate and get updates on claims. We plan to keep this coverage and possibly upgrade to full coverage instead of accident only. Thank You!

This is my first experience having health insurance for a pet and I’m thrilled beyond words with the experience I have had. Claims are handled so quickly and I always get more back than I anticipate. Well worth the premium. Everyone should have insurance for their pet.

Getting a new puppy is expensive and you have enough to worry about without worrying about them getting ill or their wellness visits. It has been the easiest, smartest choice I’ve made, along with the adoption of Winston from a high kill shelter. Makes his health a no brainer. He was from Arkansas at a high kill shelter- originally found in a dumpster there from a puppy mill. We adopted him at 8 weeks (estimated) This chiweenie mix is gonna get the best of care.

The very best pet insurance available. They have amazing customer service! No hassle claims via their app. I wouldn’t trust anyone else with my beloved dog Beau. Because of ASPCA, I am able to provide him with the best care available.

Our rescue, a Chihuahua has recently been diagnosed with Mega Esophagus, a disease where the esophagus has no muscle tone and the food that she eats does not go into her stomach and is digested. She was diagnosed and all of her meals have to given when she is in a vertical position and she has to stay in that position for 20 minutes after each meal. ASPCA Pet Insurance has been with us all the way and has covered the majority of charges for this expensive diagnosis and treatment. They have evaluated our claims in an expeditious manner and have direct-deposited the payout directly to my checking account. We have three rescues and they are all covered by ASPCA Pet Insurance and we would highly recommend this policy to anyone with pets.

Exceptional service, easy to fill out claims and fairly quick turn around in claims. VERY happy with insurance policy, I have never had an issue with claims being denied and it’s pretty clear and transparent what they allow in my policy.

The insurance is great. I make my claims through the app, if I have any questions about whatever I speak to a Customer Service Rep. The Reps are professional, courteous and extremely attentive to solving your problems or just answering a question. The claims are handled pretty quickly too. My only problem is when I either get no reimbursement or when it is extremely low.

They are very responsive and helpful over the phone. Very easy to file claims, done right from my phone. Have paid every claim I've filed and in a timely fashion. I've had an injured puppy, under a year, and have had to use his insurance quite a bit.

So far, as a fairly new customer who has just begun to submit some claims, I am really loving ASPCA Pet Health Insurance. My only critique would be to allow customers to add on the maintenance care benefit at any time, instead of at renewal time only.

I have been very happy with my experience with ASPCA so far. Sometimes the claim review process seems to take a little long, but your online portal is very easy to navigate and whenever I've interacted with someone live on the phone, they've been very helpful. Thank you!

Although their customer service is wonderful, their insurance policy is terrible. They will do everything they can to not pay. Even with an appeal and a letter from the vet stating that it is not a preexisting condition, they still claim it is and won't pay. My dog was hurt jumping from too high off a bed. They claim her breed is prone to back issues therefore her injury was not an accident and they won't pay. Get a care credit account and save yourself the money and aggravation. What you'd pay monthly for their plan that won't cover anything is far more than the interest on a care credit account.

Only had the pet insurance for just about a year when we found out Jake had a hip problem. Vet said we be looking at about 3800 for the operation. Told the vet we had insurance on him but I’ll see what they can do. Contacted ASPCA insurance and they let’s say unbelievable on how they help. They said have Vet sent a estimated on cost and they would look at it. They paid all most of the cost with no questions. Can say enough about these people GREAT service and very helpful. Such a peace of mind with them. They even called me back a couple of times to ask how’s Jake doing. If you care about your pets talk to these people!!

My dog was injured and required emergency care. After submitting my claims I was only reimbursed 50% after the deductible when I should have been reimbursed 80%. When I called they said my Vet charges too much... Compared to other vets in a geographic location. This location can be hundreds of miles away. Gives them an open door to pay what they deem is "fair" as opposed to the actual expense. Beware!!! They have language that reads "normal and customary" in the clause. Does not pertain to "normal and customary care" just charges. Total BS... They say they will reimburse 80% of approved charges. They will approve the charge but only reimburse a fraction. STAY AWAY!!

Our sweet Indy recently required some pretty expensive services. I was super happy with ASPCA Pet Health Insurance. Filing a claim is so easy and processing time is short. I was pleasantly surprised to receive reimbursement so quickly. Well worth every penny.

Very courteous, prompt, and easy to deal with. Seemed to genuinely care about our dogs. I would recommend this service to anyone. Very good website, easy to use, and informative. Very good telephone service. Very short wait on hold if any. Overall, a very good experience.

We switched to ASPCA Pet Health Insurance two years ago for coverage for our dog and cat. While no one ever enjoy paying for insurance, the premiums have been reasonable. This past year our dog needed knee surgery and we had to file our first claims. We have been very satisfied with the claims settlement decisions that ASPCA made and the speed of their payments has been reasonable. We would definitely recommend ASPCA Pet Health Insurance.

They have been wonderful. The process is easy. Unfortunately, we have already, in just a short time that we have had our puppy (6 mo.), put in five claims and they have been processed without any issues. This has been very much appreciated! Thank you.

This is our second-year pet insurance renewal with ASPCA. So far our experience has been great, easy to file claims for reimbursement, no hassle. And when I have a question the representative is very pleasant and helpful. I would recommend to my friends to ASPCA.

I really appreciate and like the ease of submitting claims with the iPhone app. Claims however, can take up to 1 month to be approved. It has also been a little over a week since my claim that surpassed my deductible was approved and I have still not received a reimbursement.

We are very pleased with our Zoey's pet insurance. I enjoy that they call and check up on her to make sure she’s doing well. Their turnaround time for file review is quick and if I ever have any questions, I know I can get someone on the phone fast.

ASPCA Pet Insurance has helped me throughout my pet's life. The online claim center was easy and it only took a few weeks for the claim to be processed. They notify you all throughout the process. When I needed to call for information, the team was helpful and very kind knowing you're dealing with a health problem with your pet. Finally, at the end of my dog's life, I put in my last difficult claim for her euthanasia. My claim was processed within a week and I even received a condolence call from them. I will certainly use ASPCA Pet Insurance again when I'm ready for my next pet.

Any time I have submitted a claim I have never been disappointed. It's so easy to upload and don't feel that the process takes long at all. Best of all I get most of my money back :). I love ASPCA insurance.

Thank you for processing my claim in an efficient and expedited manner. The claim was for my dog, Lucie's annual shots. I am really glad that I have ASPCA Pet Health Insurance. This is not my first claim, I have submitted previous claims and they were processed just as efficient and in a timely manner. Thank you again!!!

We got Coco our Labradoodle when she was 13 weeks old, a happy go lucky girl, till one day around 7 to 8 months she got a urinary tract infection that would not go away. It took surgery to correct a Hooded Vulva called a Vulvoplasty. ASPCA PET INSURANCE stood by us all the way and covered the cost of all the expenses the way the contract was written. No Questions asked. We still have our dog thanks to them.

It was one of the best decision I have ever made getting pet insurance for my new puppy. Have had to file a couple of claims. Really gives you peace of mind having insurance. It was an easy process to file and they keep you updated with the process.

Very pleased with this pet insurance. They processed and paid our claim very quickly. Sam hurt his shoulder and needed x-rays, MRI, a PRP injection and medications. We highly recommend this insurance. We find the monthly rates and deductible very affordable.

I submitted my claim 10 days ago. They informed me that usually it takes 2-4 weeks to process a claim. That right there is an odd frame of time to give for claims processing, but they informed me that due to a “high volume of claims” it was going to take 3-6 weeks to process my claim! That’s totally unacceptable. I’m canceling this policy immediately. If this is how slow it takes for them to process my first claim, I can’t imagine what it will be like to deal with them in the future.

I’ve had accident/illness and wellness coverage for about 2 years. In the last year, my 10 year old labradoodle has had a series of issues - liver and kidney disease, pancreatitis and recently diagnosed a Cushing's disease. Accident/illness coverage has allowed me to ensure that she has the best veterinary care including various lab tests, ultrasound, biopsy, and hospitalization. Her illness are being managed well with meds that are about $300 per month. The 90% reimbursement after meeting our deductible is a lifesaver. The wellness coverage is fine but the accident/illness is excellent. I’ve been reimbursed pretty quickly and after submitting all pertinent info, reimbursement was only delayed once when they needed to contact my veterinarian for additional info. I’m very happy with my coverage and the customer service.

I took out insurance on my frenchie when I first had to file a claim I felt it way too long. Almost two weeks maybe larger the second one was two days done finished. I really appreciate the fast service. I was going to cancel because of the very slow claim and emailed them regarding that matter. So the second one was very fast, very professional and I received notice my claim was finished two days. I am going to keep the insurance. It is really good coverage.

I’m very pleased with ASPCA. I had to put down a 4 1/2 month old kitten and had the pet insurance. I had a little bit of a complication but ASPCA finally got back to me and reimbursed me a lot of money. With having to put down our beloved kitten it was a relief I wouldn’t have to deal with huge vet bills too.

I have had the best experience with ASPCA Pet Insurance. When I first heard about pet insurance I was more than skeptical. But after talking with their representative I signed up. Best decision I made! I have submitted quite a few claims so far and each one is paid out per the agreement in a timely manner. No hidden costs or exemptions. No hassles. Their App and online services are so easy and accessible. The customer service team is fabulous!! Highly recommend this company by personal experiences.

Very fast and easy to submit a claim and refund my money back. The ease of the online to take care of this was even better. Great customer service as well as I had questions about other items for my other dog.

I am so impressed with ASPCA's customer service. They acknowledge receipt of my claims, follow up with an email stating that the claim is being processed. I receive reimbursement in a very timely manner. Thank God for ASPCA Pet Insurance. Thank you for your excellent service.

I am very pleased with the help I have been given. I have had to file a claim on both my cats a year apart. If I had not had ASPCA insurance I would not have my cats. I'm a single retire woman and my cats (Bella and Caley) help every day making me happy.

So happy we chose to go with ASPCA pet insurance. The staff are caring and knowledgeable. The claims we submitted were due to my dogs IBD caused by food allergies. In order to find out the issue we had to run tests and Ultrasound and ASPCA supported our claims 100%. Thank you!

Getting pet insurance was probably one of the best decisions I have ever made. Having this insurance has saved me so much stress. My kitty got very sick shortly after signing him up for insurance and it was a very stressful time. It was nice not having to stress about his vet bills and be able to focus my attention on him getting better instead of focusing on the financial aspect. ASPCA is great about processing claims right away and I am usually reimbursed in less than two weeks. Their customer service is also really great. They are very helpful and respond quickly. Thank you for the great service!

Overall, I have been happy with my ASPCA insurance. I have found them to be fair when reimbursing me for vet charges. The one thing I am not happy about is how much they have increased my premiums this year. I am not sure if I will be able to continue with this insurance due to large increases in premiums.

Overall, I am fairly satisfied with ASPCA. However, I have one complaint. I feel their claims processing/turnaround time has become much longer than when I first purchased this policy a few years back. Originally the turnaround time was pretty much less than 2 weeks. Now, it can take anywhere from 4-8 wks....

The claim turnaround time has gotten much longer than when I first became a customer. It went from weeks to longer than a month now and if I have multiple claims put in, they don’t get processed altogether. It now takes twice as long as it used to to get claims processed.