ASPCA Pet Health Insurance Reviews

Very courteous, prompt, and easy to deal with. Seemed to genuinely care about our dogs. I would recommend this service to anyone. Very good website, easy to use, and informative. Very good telephone service. Very short wait on hold if any. Overall, a very good experience.

We switched to ASPCA Pet Health Insurance two years ago for coverage for our dog and cat. While no one ever enjoy paying for insurance, the premiums have been reasonable. This past year our dog needed knee surgery and we had to file our first claims. We have been very satisfied with the claims settlement decisions that ASPCA made and the speed of their payments has been reasonable. We would definitely recommend ASPCA Pet Health Insurance.

They have been wonderful. The process is easy. Unfortunately, we have already, in just a short time that we have had our puppy (6 mo.), put in five claims and they have been processed without any issues. This has been very much appreciated! Thank you.

This is our second-year pet insurance renewal with ASPCA. So far our experience has been great, easy to file claims for reimbursement, no hassle. And when I have a question the representative is very pleasant and helpful. I would recommend to my friends to ASPCA.

I really appreciate and like the ease of submitting claims with the iPhone app. Claims however, can take up to 1 month to be approved. It has also been a little over a week since my claim that surpassed my deductible was approved and I have still not received a reimbursement.

We are very pleased with our Zoey's pet insurance. I enjoy that they call and check up on her to make sure she’s doing well. Their turnaround time for file review is quick and if I ever have any questions, I know I can get someone on the phone fast.

ASPCA Pet Insurance has helped me throughout my pet's life. The online claim center was easy and it only took a few weeks for the claim to be processed. They notify you all throughout the process. When I needed to call for information, the team was helpful and very kind knowing you're dealing with a health problem with your pet. Finally, at the end of my dog's life, I put in my last difficult claim for her euthanasia. My claim was processed within a week and I even received a condolence call from them. I will certainly use ASPCA Pet Insurance again when I'm ready for my next pet.

Any time I have submitted a claim I have never been disappointed. It's so easy to upload and don't feel that the process takes long at all. Best of all I get most of my money back :). I love ASPCA insurance.

Thank you for processing my claim in an efficient and expedited manner. The claim was for my dog, Lucie's annual shots. I am really glad that I have ASPCA Pet Health Insurance. This is not my first claim, I have submitted previous claims and they were processed just as efficient and in a timely manner. Thank you again!!!

We got Coco our Labradoodle when she was 13 weeks old, a happy go lucky girl, till one day around 7 to 8 months she got a urinary tract infection that would not go away. It took surgery to correct a Hooded Vulva called a Vulvoplasty. ASPCA PET INSURANCE stood by us all the way and covered the cost of all the expenses the way the contract was written. No Questions asked. We still have our dog thanks to them.

It was one of the best decision I have ever made getting pet insurance for my new puppy. Have had to file a couple of claims. Really gives you peace of mind having insurance. It was an easy process to file and they keep you updated with the process.

Very pleased with this pet insurance. They processed and paid our claim very quickly. Sam hurt his shoulder and needed x-rays, MRI, a PRP injection and medications. We highly recommend this insurance. We find the monthly rates and deductible very affordable.

I submitted my claim 10 days ago. They informed me that usually it takes 2-4 weeks to process a claim. That right there is an odd frame of time to give for claims processing, but they informed me that due to a “high volume of claims” it was going to take 3-6 weeks to process my claim! That’s totally unacceptable. I’m canceling this policy immediately. If this is how slow it takes for them to process my first claim, I can’t imagine what it will be like to deal with them in the future.

I’ve had accident/illness and wellness coverage for about 2 years. In the last year, my 10 year old labradoodle has had a series of issues - liver and kidney disease, pancreatitis and recently diagnosed a Cushing's disease. Accident/illness coverage has allowed me to ensure that she has the best veterinary care including various lab tests, ultrasound, biopsy, and hospitalization. Her illness are being managed well with meds that are about $300 per month. The 90% reimbursement after meeting our deductible is a lifesaver. The wellness coverage is fine but the accident/illness is excellent. I’ve been reimbursed pretty quickly and after submitting all pertinent info, reimbursement was only delayed once when they needed to contact my veterinarian for additional info. I’m very happy with my coverage and the customer service.

I took out insurance on my frenchie when I first had to file a claim I felt it way too long. Almost two weeks maybe larger the second one was two days done finished. I really appreciate the fast service. I was going to cancel because of the very slow claim and emailed them regarding that matter. So the second one was very fast, very professional and I received notice my claim was finished two days. I am going to keep the insurance. It is really good coverage.

I’m very pleased with ASPCA. I had to put down a 4 1/2 month old kitten and had the pet insurance. I had a little bit of a complication but ASPCA finally got back to me and reimbursed me a lot of money. With having to put down our beloved kitten it was a relief I wouldn’t have to deal with huge vet bills too.

I have had the best experience with ASPCA Pet Insurance. When I first heard about pet insurance I was more than skeptical. But after talking with their representative I signed up. Best decision I made! I have submitted quite a few claims so far and each one is paid out per the agreement in a timely manner. No hidden costs or exemptions. No hassles. Their App and online services are so easy and accessible. The customer service team is fabulous!! Highly recommend this company by personal experiences.

Very fast and easy to submit a claim and refund my money back. The ease of the online to take care of this was even better. Great customer service as well as I had questions about other items for my other dog.

I am so impressed with ASPCA's customer service. They acknowledge receipt of my claims, follow up with an email stating that the claim is being processed. I receive reimbursement in a very timely manner. Thank God for ASPCA Pet Insurance. Thank you for your excellent service.

I am very pleased with the help I have been given. I have had to file a claim on both my cats a year apart. If I had not had ASPCA insurance I would not have my cats. I'm a single retire woman and my cats (Bella and Caley) help every day making me happy.

So happy we chose to go with ASPCA pet insurance. The staff are caring and knowledgeable. The claims we submitted were due to my dogs IBD caused by food allergies. In order to find out the issue we had to run tests and Ultrasound and ASPCA supported our claims 100%. Thank you!

Getting pet insurance was probably one of the best decisions I have ever made. Having this insurance has saved me so much stress. My kitty got very sick shortly after signing him up for insurance and it was a very stressful time. It was nice not having to stress about his vet bills and be able to focus my attention on him getting better instead of focusing on the financial aspect. ASPCA is great about processing claims right away and I am usually reimbursed in less than two weeks. Their customer service is also really great. They are very helpful and respond quickly. Thank you for the great service!

Overall, I have been happy with my ASPCA insurance. I have found them to be fair when reimbursing me for vet charges. The one thing I am not happy about is how much they have increased my premiums this year. I am not sure if I will be able to continue with this insurance due to large increases in premiums.

Overall, I am fairly satisfied with ASPCA. However, I have one complaint. I feel their claims processing/turnaround time has become much longer than when I first purchased this policy a few years back. Originally the turnaround time was pretty much less than 2 weeks. Now, it can take anywhere from 4-8 wks....

The claim turnaround time has gotten much longer than when I first became a customer. It went from weeks to longer than a month now and if I have multiple claims put in, they don’t get processed altogether. It now takes twice as long as it used to to get claims processed.

It would be nice to be able to see your whole claim you filed instead of just the dollar amount. Also one of the reasons I went with your company was because the claim process was no more than two weeks. I was told my first two claims because I was still in the process of paying my deductible it was fast to get a denial letter but when I was able to get my refund it's now taking 6 weeks to get my claims processed. Would be nice to get them faster.

I don't love the pre-existing condition rules surrounding ASPCA's pet insurance. I feel it is a bit immoral for humans and animals alike. I also find that 6 weeks from submitting a claim to reimbursement is too long. This has happened several times to me and recently that time has gone down but not by that much.

This is by far the best pet insurance I’ve ever had. The client portal is so easy to use and my claims are processed so quickly with no hassle. And it’s so nice that someone always calls to check up and see how my dogs are doing after I submit a claim. I love ASPCA and I recommend them to everyone. I work for a dog rescue and I highly encourage all of our adoptees to get pet insurance through aspca.

I am so very thankful for ASPCA Pet Insurance. The first year we only needed it for routine care, we didn’t even reach our $250 deductible amount for it to reimburse. The second year though, I was VERY THANKFUL we had it. We don’t have children, our dog is our family. She came down with a nasty UTI costing about $3500 over 4 months time. Our total cost after meeting the $250 annual deductible was only 10%, so about $575 total. That $3000 difference was the DIFFERENCE between having to make a hard decision—go into debt, or surrender our dog so she could get proper treatment. Without ASPCA, those would have been our options and neither was one I’d be able to forgive myself for.

Having ASPCA insurance has been a god send. I was recommended it to me by a family member, and it truly has paid for itself. The online portal is easy to use, uploading invoices, etc. is so easy and I know when I go to the vet I'm covered by such a good plan. Really happy with this insurance.

My experience with Aspca insurance. I have been quite happy with this insurance plan. My dog contracted cancer not too long after we purchased the plan and they have paid out more than $5000 for for his treatments. After he lost his battle they sent a very nice condolence note.

I bought ASPCA Pet Insurance when my cat chose me to love at our local PAWS. Of all the kitties there, he liked me! They gave me a paper on purchasing the insurance and I sent it in. I have had it for over 3 yrs now and have been impressed with the customer service when I have sent in claims. I usually take photos of the Veterinarian's receipts and post them to the ASPCA Ins site. Then I call the Ins and talk with the lady and make sure they received them all and if there is anything else they need. The operators are always kind and helpful. I have the payments to me channeled right to my bank account. Simple and very helpful too and not expensive at all.

My claims have been processed fairly quickly and procedures have been covered. When I call the customer service reps are always friendly and very helpful. They have followed up on claims and called me back to notify me of status. ASPCA has been a blessing for our family.

They took care of my claims in a timely manner. I had no idea the sickness some dogs get. I am so grateful I have pet insurance. This company has showed me I can trust them with the care of my very loved Romeo.

I have these accounts for my two dogs, for about three-four months... I’m very please with their services... I’ve never had a discrepancies. I will suggest this company to some of my friends that have dogs. I hope they have the same experience as I have...

Any time I've called to ask questions the people have been super nice! They ask questions like "How's Kinzee (or Mattie) doing?" as soon as I give them my information. Almost 3 years ago, I lost my sweet Mattie to a brain tumor. I received a call from Bobby, who left a voicemail, and he said the most wonderfully comforting words. I also received a card from ASPCA with handwritten notes from different people saying such kind and thoughtful things! They are always so patient and willing to help with whatever the need is... regardless of how big or small. They are wonderful people!

We have had many claims and all of them have been accepted and reimbursed. The only slight negative has been on a couple of occasions with larger claims, it took a bit longer to receive reimbursement. I've contacted them in those instances and the claim went through promptly after that. I've found that I need to be proactive and make sure to send doctor/visit notes along with the invoice (even if invoice is detailed) to expedite the process, which makes total sense. I have referred people to them and as long as the service remains the same, will continue to do so. I'm impressed with the range of coverage.

Medical care for humans is expensive. Like our family pets, the same can be said for their care. Having insurance is a need and ASPCA offers the best in the market. Hassle free and top coverage make employer benefits look poor. Don't make the mistake of choosing your employer's more expensive pet insurance plan with little coverage. Go for the more affordable and best coverage for your pet. It is worth it in the end. I have already recommended this to many friends and will continue to do so. My pets deserve the best and I found that with ASPCA Pet Health Insurance!

Junior is a rescue from the Chester County SPCA. He has all types of anxiety when no one is around. His vet is West Chester Veterinary Office. ASPCA insurance has been very helpful and consistent and alleviates the pause between taking my pet to a vet for getting him checked out or not. Some of Junior's medical problems are normal and some are not. Having insurance gives me the peace of mind to have everything checked out.

I have the ASPCA pet health insurance on all 4 of my dogs. I have 4 French Bulldogs and believe firmly that health insurance is important and needed. I started using ASPCA Pet Health insurance after not being satisfied with a previous insurance company. The employees are always friendly and helpful as well as knowledgeable. The plans can be modified to fit your needs and your budget and they actually pay claims when they say they will. There is never a long wait and they pay out according to your plan criteria. I always recommend pet health insurance to my clients and I'm always handing out the ASPCA Pet Health Insurance brochures. I have no complaints and will continue to use them.

I am very pleased with my insurance. The only reason I did not give 5 stars was because the claim process time is a bit longer than I would have hoped for. My claim process time in the past has been a about a month and a half which is not helpful when you are trying to pay off your pet bills.

My cat has been very sick with kidney failure. My experience with ASPCA Insurance has been very positive. They were efficient and very friendly. I would definitely recommend them. It is comforting, when you have a sick animal, to know that you are covered with insurance. It is well worth spending the money for the coverage.

I have been very pleased with the service I have received over this past year. My claims are carefully reviewed and reimbursements are prompt. When talking to representatives, everyone is caring, polite and professional. I am happy to continue using this health insurance for my pet Ruby.

Since I got the health insurance with ASPCA, I only had a great experience. They make everything go smoothly and they do exactly what they promised. Good job ASPCA??? Thank you for being there whenever I (and my cat) need you.

I submitted my claim the day I went to the vet, took a photo of the invoice and got a refund in 3 weeks. My dog had skin irritations and kept getting infected. Vet recommended laser treatments which I could never have afforded without the insurance. Happy I got the insurance.

I did get 3 Checks totaling about 120 dollars. That was better than nothing. Since the cat is still a kitten it should pan out in the long run since the ringworm never goes away. On the downside, I have ringworm also so I am in the same Boat!

I have 2 puppies 15 months old and that old saying When it Rains it Pours was true for me. Boudi had to have eye lid surgery because her lashes were scratching her cornea.W e did not have a choice but to cut the lids. Not more than 2 weeks after the surgery and the E collar was removed she swallowed a soft bone and it was stuck in her Esophagus. Boudi had to have Endoscopic passage of foreign material into the stomach and removed. The surgery was quite expensive and I was so relieved that I had chosen ASPCA the year before. Whoever thinks something like this will happen no matter how careful the owner is. I am thankful that ASPCA did follow through with the payments to me in a timely matter and relieved that part of our stress. Boudi is healing and we are very grateful. I would recommend and have recommended ASPCA to every dog owner I know.

I am more than pleased with my coverage package for my dog. Recently, my dog was diagnosed with epilepsy. From the very first call I made to the first invoice I sent, the customer service was excellent. I received my reimbursement just as stated, in a prompt manner. I just recommended this plan to friend this past weekend.

I submitted bills for my cat end of November, 2018 and received my check, was approved end of December, and received early January. Follow up visit bill was sent o1/08/19 and was approved a few weeks later, I am waiting for the check. Submission of invoices was easy to do online, and anyone I have spoke to has been helpful, polite and professional. Just renewed my policy for the 2019 - 2020 time period.

Insured 2 cats and a dog through ASPCA Pet Health Insurance starting in May of 2015. Since then we have paid them a total of $4329.29 for the coverage. We have claimed a total of $1423.00 worth of services/illness etc in that time frame (May 2015 to Jan 2019). Of the amount claimed, ASPCA managed to nickle and dime down what was possible to reimburse, against any deductible they could locate, and have paid us a total of $92.71.

I submitted several claims over 8 days ago - no feedback. I'm curious as to the length of time required to evaluate and process claims? I have had several vet visits for my Border Collie and submitted all the claims and paperwork as required. If there is anything else needed please call me. Please advise.

My puppy had diarrhea initially before the policy kicked in. He was treated and fully recovered. I submitted 1 more claim for diarrhea 1 month after the 1st time. They refused to reimburse claiming it was a preexisting condition. Guess what? The diarrhea was caused by a different strain of bacteria. How can that possibly be preexisting? I can still understand if it keeps happening with the same strain again and again. But this was a completely different strain. Complete waste of money. I've cancelled my policy and will fight them on the charges.

Not happy with the turnaround time on claims. Some claims are not being reimbursed for almost 30 days. If it is a reoccurring medication I don’t understand why it takes so long. I use to be very happy with this insurance when I had my first girl Dakota, but lately I have looked at other companies for two of my pups.

I'm spending a lot of time and money on my special needs dog and it seems slow to get my claim processed. Please try to speed up this process, it would make us all a lot happier. I know it's the holidays so I will give you a break for now.

You get really no insight into slow claim processing. It has been over 4 weeks for an insurance claim. Why does it take so long in a digital world. I e-mailed and got a canned response. Would be nice if we can get some specifics.

I am pleased with the customer service that I receive when I call for information in regards to claims. My only concern is the amount of time it takes from a claim being filed until reimbursement is received. For every claim that I have had to file, I had to do the legwork and follow up on it. Each claim needed additional information from either the vet office or the emergency vet hospital. If I didn't call and find out what the delay was in my claims - they wouldn't have been processed because additional information was needed. The additional information was immediately provided and it still took weeks for my first 2 claims to be processed.

Could work on processing and receiving payments faster. Sometimes takes a couple of weeks to a month to receive reimbursements. Had received an approval for a quote but submitted the final bill and a week later still waiting for payment.

So far, I have been very happy with the service provided through ASPCA. The only mild complaint I do have, is that the turnaround time for claims, is a little long, in comparison to other insurance companies. But, I understand that you guys have a lot to evaluate. The other thing I have had very mild issue with is the fact that prescription diets are not covered unless they are treating a medical condition. I feel like that was not clearly explained when the company advertised that they cover the prescription diets. But those two things are very minor. I really have been super happy with my experiences from the start. The customer service has been very professional and helpful. The online website also is very easy to navigate and understand. I am overall satisfied with my choice for ASPCA insurance.

Archie sprained his knee playing with another dog and required a full day at the vet for diagnosis and treatment. The vet gave him some other supplements that were unrelated to the claim but I parsed it for the claim processing and received prompt and fair reimbursement for my poor little guy's injury. Thank you!

They pay in a timely manner. We had no problems. Insurance covers all vet doctors, unlike PetSmart where you have to use their vet doctors. I just would just like a lesser deductible amount. Direct deposit is also very helpful.

It would be a five star rating but the only thing Is the 6 to 8 week turnaround time for a claim to be paid especially when it is a regular medication that my dog takes daily. Otherwise very professional and down to earth and easy to deal with the representatives. I have recommended them to many of my friends for their pets.

Very easy to be refunded online: just submit the invoice and your checking account will be credited very fast. I did also the additional insurance and I am happy to have back the money for vaccinations and 100 dollars for teeth cleaning: I suggest to add it, it is very important to do regular visit to the vet.

I’ve had pet insurance for over 5 years and couldn’t be more pleased with the service. Having ASPCA Pet Insurance has allowed me to get the proper care for my pets without going broke in the process. I have and will continue to recommend ASPCA Per Insurance to my friends!

ASPCA has been excellent handling our dog's claims. The insurance has been a blessing up to this point. I would recommend to people I talk to. The process filing claims is simple, and the website is easy to navigate. It's an easy process, and very timely on your end as well.

I didn't know anything about pet Insurance when I first started looking. My neighbor was the one who recommended ASPCA to me. I've been so very fortunate to have them in my corner! Everyone is extremely personable and helpful. It's an easy decision to stay with them because they have been truly wonderful and my cat Tez, if he could speak English, would also say thank you???

ASPCA Health Insurance delivered as promised! The Process was easy and the peace of mind invaluable! Used them twice this year and no worries. Friendly staff and reimbursement was speedy. Claim process was done online as soon as I returned home from my veterinarian's office. Thank you!

Really great service that I am considering increasing coverage. Easy to file and track. Would recommend to anyone with pets. They have not disappointed. If I get another pet I would happily add to policy. 5 stars.

It's been a great decision to have accident and illness insurance for my 2 cats. No one wants or plans on scary medical tests recommended for a pet, but it helped immensely when it happened to one of my cats. But the processing time for claims can vary greatly; from a few days to over a month.

I'm a former VPI customer. I switched to ASPCA Insurance after several less than satisfactory experiences with VPI. ASPCA has provided great coverage and processed our claims in a reasonable/satisfactory time period. Insurance is something you don't want to use, but it's great peace of mind to know you have a great partner in ASPCA. HIGHLY RECOMMENDED!

After suffering thru Nationwide pet insurance we (even knowing we’d now have a pre existing condition) changed to you. Have never regretted making the change to you. Very happy, a lot more money and worth every penny. Customer service is great.

It is sometimes annoying that I don't get reimbursed much for my cat's inhaler because I pay for insurance that covers sickness. Sometimes reimbursements take too long, too. But I guess the rest of the plan is fine.

We signed up for the $100 deductible and $70 plan a month, which was totally worth it. Our puppy, Boba got really sick a few months ago and the bill would’ve been huge if we didn’t have insurance, but all we had to pay was $100 because of insurance. The insurance doesn’t cover preventative care like shots for puppies so we gladly paid that, but having such good insurance for emergencies like Boba went through is worth it. The only thing I have to also say is to be patient because it can take some time for your claim to complete so just be patient!

I would definitely recommend ASPCA to all my friends and family. They approved my dog's surgery right away and they paid the 90% within a week. Very happy with the whole thing! I switched from another company who always gave me a headache and their approval rate was ridiculous.

I like that you can choose coverage amounts. I also like that there’s an app which is super convenient - when it’s working. Seems there are a few bugs with it still. Also, when we first signed up, reimbursement for claims typically took less than a week, now it takes several weeks and even a month or longer. I’ve had to contact customer service several times to check on the status of my claim.

Great coverage have had no issues with the insurance. Fair payments for claims. I would recommend to other pet owners and have. Will continue with this coverage with future pets. I had to use this unexpectedly for my German sharp and have had no issues to date with claims.

ASPCA is a good pet insurance. My reason for a 3 star review is they took a long time to process my claims at first and used old medical records to base their decision off of which ended up being declined. When they used the new medical records it was approved and they were timely with their processing. The other reason is for a high increase on the premium each year. Out of the other pet insurances I do recommend ASPCA.

I was a little bit concerned that I wasn’t going to get reimburse since it’s my first time using the application and this insurance. I’m very happy that I got 90% reimbursed in a timely manner. I wish that I would get an update via email or notification about the process. Other than that I’m very happy.

The process took a little longer than expected after the first email stating that you had everything you needed. We were under the impression that at that point the claim would be processed and paid. After about a week we received another email stating that you needed more information from our vet. When I called and inquired, your staff was able to give distinct answers and provide me with the information I needed for my vet. After that, the process was completely as advertised. Thanks so much.

I have two pets currently insured by ASPCA Pet Health insurance and I am very happy with how easy it is to submit a claim, and the processing is fast too. My cat currently has a tumor, and my dog who had to have a tooth extracted earlier this year. Both had claims this year and there have been no issues with the reimbursements whatsoever.

I have had great experiences with ASPCA. None of my claims have ever been denied and the staff is very friendly. The only reason I didn’t give 5 stars is that it takes about a month to get reimbursed for claims.

Your company makes sure that they collect their monthly premium exactly on the 1st but when claims are submitted (which was taking 2wks for reimbursement) they are taking 5-6 weeks to get reimbursement which is outrageous! If you have a dog like me that has a serious condition you will go broke trying to care for them or have to have them euthanized only because you can’t afford treatment! SAD!!!

The returns aren't as quick as they have been. Takes almost a month. It's tough when you have to pay monthly and pay for supplies multiple times a month then have to wait a long time to get your return back :(.

ASPCA has been wonderful in responding to claims. We have an 11 year old cat with cancer. Treatment has been very expensive however repayment claims have been processed quickly and personnel at ASPCA have been professional and caring. I am so glad we discovered ASPCA insurance.

My Dog Misty a 2 I/2 year old Havanese has had stomach problems for about 6 months. The vet prescribed a special diet which works. It is expensive $89 for 24 cans. The insurance has been paying $80 of it. Misty and I are very happy. Also when I call with a question the person I talk to is always friendly and helpful.

I researched 3 different companies that offered Pet Insurance, I choose ASPCA strictly on reimbursement percentage and deductible. I had no other information to go on, like Customer Service, Claims Process, Repayment Times, etc., I choose for the deal and hoped for the best. I have a 1 yr old Labradoodle, call it Devine intervention or just great timing on my part and fortunately the Policy took effect immediately because 2 days after signing up was her first foxtail in the ear. A week later was her 2nd foxtail and 3 days after that a branch pierced her rear inner thigh and broke off inside, 3 Vet visits within 2 weeks of getting the Policy. Submitting a Claim couldn’t be any easier, I was more worried about getting a cancellation notice by the time I submitted my 3rd one. But everything they said they offered was true, within 2 weeks of each individual claim I submitted the 90% I was reimbursed was directly deposited into my bank account.

My vet suggested I consider pet insurance during my first visit with my lab puppy. Best thing I ever did. Several emergency visits during his puppy stage resulted in significant vet bills. The insurance was such a blessing. This company is outstanding in customer service and prompt reimbursements.

I am dissatisfied with this particular insurance company. It takes way too long to process claims. In no way, shape or form should it take 2 weeks or better to process the information, especially when other companies can turn around a claim within a couple of days.

At first I was worried that ASPCA was not going to cover any of my claims because I have three dogs and the first claim that I had was for my dog stitch who has issues with luxating patellas and her legs actually stopped working. However they have went above and beyond. Their agents are comprehensive and explain the policies and they are quick to review the policies and provide a reasonable payout if there is need for one. This company has been amazing, truely amazing, I was worried that proper vet care was going to put me in the poor house and cost my dogs their lives, but with ASPCA it is possible.

For the most part I am very happy with Bella’s insurance. My only complaint is that the processing time for claims seems to have gotten really slow. When you have a $7,000 vet bill having to wait over 3 weeks is just not acceptable. I also wish allergies wasn’t considered a pretty existing condition.

Our dog developed a mass in the neck at less than 2 years old... ASPCA Pet Insurance paid claims promptly. Having pet insurance gave us the ability to make the best Healthcare decisions without letting financial worries affect our decisions. I tell all my friends and family to get ASPCA Pet Insurance the same day they bring that new puppy or kitten home. Five stars and two thumbs up.

I am totally pleased with ASPCA Insurance. Affordable premium for excellent coverage. One yearly deductible as opposed to per incident with most other insurances. Excellent turnaround on receiving checks. Everyone I have ever had phone contact with was very professional and caring.

I opted to pay a higher monthly premium in anticipation of my puppy's first year vet expenses as well as adding the Preventative Care to our policy. My annual limit is $5,000 - and I have been reimbursed very little of the nearly $2,000 expenses we have submitted. I have reached out about my concerns and was told there are individual annual limits for each type of expense - totaling to a maximum annual benefit of $500. No one has been able to explain to me why I am paying for a $5,000 annual limit but am being told I can only receive a maximum benefit of $500 - when I will be paying close to $1,000 in monthly premiums during the year.

I am very happy to have this insurance, claims are always paid accurately and fairly. It is a lifesaver considering my 1 year old cat is in congestive heart failure. However, claims can take over a month to be paid which is a bit long, especially when these charges are on my credit card and I need the claims paid in order to pay off my balance. I work in disability claims and I understand the nature of the business, but if it is taking this long to process claims consistently I feel the company needs to hire more claims paying staff.

Thank you for helping me take good care of my four-legged son! I will continue to recommend you. So far I have to almost 15 clients who I know have already joined you because of my recommendations. Without ASPCA I don't know what I would do. Thanks!

I am so pleased that I decided to purchase ASPCA insurance for my new puppy. A few weeks after he entered our family he had an issue with infections in his toenails. He needed surgery to remove a few of his nails, numerous vet visits, antibiotic, etc. ASPCA was amazing with their coverage. I was a new customer, and only had made two payments. That did not matter. ASPCA covered so much, and processed my claims in a very timely manner. THANKS SO MUCH ASPCA PET INSURANCE. YOU'RE THE BEST!

Good covers, and good rates. The only thing I do not like is the long time, to receive the refund. Almost a month, to receive my refund. But I don't have other complaints about the insurance. I'll recommend it to others.

ASPCA is awesome and so easy to use. I recommend them to all my friends and family! Their prices are great and they get you your money back pretty fast for an insurance company! Without the help of ASPCA my cat wouldn't of been able to get this surgery that saved him from a life of pain.

I find them a little slow and was very disappointed that they didn’t cover my pet's allergy issues as they said it was prior to me getting the insurance. I can assure it was not that is why I got the insurance. He was healthy before, just got his vaccinations.

The courtesy and consideration of your staff is always so refreshing! Every person I have spoken to always treats me with the utmost courtesy and does their best to resolve any concerns or questions. Each customer service person always begins with inquiring about my Luke and asks if he is feeling better, etc. I appreciate that! My claims are handled promptly and are often expedited when requested. Whenever coverage has been denied, I am provided with a detailed and very comprehensive answer as to why. My impression is that the employees genuinely like what they do!

Just filed my first claim and very happy with my reimbursement. The app doesn't work on my iPhone 10XS Max but was able to file online and everything went smoothly and I only had to pay a small portion of my cat's tooth extraction. Very happy with how things went and have been recommending this insurance to everyone. So glad my company offers this plan.

I am disappointed in the length of time it takes ASPCA to process a simple claim. While I understand the need to review and verify, it seems to take an extraordinary long time for each claim to be processed. Some are processed in about 4-5 weeks and others have taken two months. I understand the one which took two months required more information and/or verification from the Vet, but 4-5 weeks for the standard ones does not make sense either. My expectation when I signed up was that it would be a faster turnaround, so this was/has been a disappointment.

I am happy with the coverage ASPCA provides but it takes ages for them to process a claim - minimum 6 weeks in my experience. Especially during the holiday season, it's important to have cash flow. I hope that can improve their time to pay record!

I have been very satisfied with how easy it is to submit claims and store other practices and specialty clinics in my account (just in case if I utilize them). 4 stars because there was a time in August where it took about a month to reimburse, but otherwise all other claims have been faster to process.

I submitted several claims for my dogs only to find that most of it wasn't covered. If the dog was sick one month and sick again the next month, the second bill wasn't covered because it hadn't been 6 months. So if your dog gets sick more than once a year you're out of luck. Or the said it was a pre-existing condition. Waste of money.

Have had ASPCA pet insurance for a couple of months. This month one of my pooches got sick. I have had four claim in one month and have all been taken care of. The app is very easy to use! Protect your pets!

I’m very happy with my overall experience with this company. They process my claims in a timely manner and with all the stress associated with pricey vet bills plus the emotional toll associated with it all, they have made this part of the experience as good as they possibly can. I really like the simplicity of the app and submitting claims!

I am so glad that I have insurance on our dog and I am even more pleased that I choose ASPCA. I have had nothing but best experience with them. Highly recommended!!! Our dog had to have knee surgery and they paid the most of the bill. It would have been very hard for us to come up with the money to do this.

Maui is about to turn 2-years old and we really haven't had any problem with him besides the normal check-ups but recently he got sick and we had to take several trips to the emergency. The rates were high and it was putting a financial strain on us but ASPCA reimbursed us for all of our charges and Maui is back to normal. Just when you start to think that the insurance is a waste of money and then something like this happens and it's all worth it.

I have had my puppy for almost a year and have had to take him consistently to the Dr. for sudden illnesses, vaccines and necessary prevention. The claims process for the ASPCA is easily accessible and the returns are timely and reasonable!

The claims I submitted for my dog have been processed seriously and as expected. I never waited more than 6 weeks for the reimbursement, done directly on my bank account. The customer service is fast and highly responsive. Thank you!

Excellent service and benefits. Everyone answering phone is very friendly and you don’t have to go through all the details of your account before they know who you are. And my cat is diabetic so food is a prescription. How wonderful to know... it’s covered!!!

I am impressed by the ease of getting your claims in: whether it be chatting with a person or just taking a picture and submitting it. I have been impressed by every individual I have spoken with over this year who works there. They help and they care. Thank you for your notices and appreciated efforts in hard times.

The only time claims have taken a while was the first one I submitted because all previous records are needed the first time. After that, the process has been seamless and I always agree with the settlement amount. My dog has kidney failure at a very young age and I've never had to argue or prove that I should be paid. I added my second dog as well. Have recommended to friends.

I’m very happy with the insurance, they take care of all issues. Customer service is very good, and response time sometimes is slow with refund but not an issue. The website is easy to navigate and see where your claim is at the moment.

I find the completing claim process very easy and very efficient, they are prompt with any questions you may have. When asked for a callback they call back within the hour. All around 4 stars. Only downfall was the bordetella shots not covered but this is shot REQUIRED before you can board your pets or groom your pets which to me is an all safety measure for upkeep of your pets, this should be covered under the all basic insurance. Thank You.

I have used ASPCA Pet Health insurance for my puppy Shaun for a year, and it's been the best investment ever to keep him safe and healthy. The reimbursement process is quick, straightforward and I've never had any issues with finding the best care for Shaun.

My corgi is getting old and she's had a few issues these past few months. I appreciate that ASPCA per insurance covers a wide variety of illnesses and follow-up appointments. The first reimbursement took a few months but that was to be expected since it was the first time I put in a claim. The next two claims to follow were put into my bank account about 3 weeks after I put in the claims. Thank you so much for making everything so easy!!

It's so nice having pet insurance! We have preventative and illness/injury coverage and it has already paid for itself. The claims take a little longer than I'd like to come back and get reimbursed - that is my only complaint.

I have nothing but good things to say about my pet insurance with ASPCA. Every claim that I have submitted for my dog has been paid in a timely manner. Well worth the peace of mind. I would recommend ASPCA to anyone with a pet.

The coverage is great and ASPCA really cares about our pets. I wish that claims could be processed a little bit quicker. I also wish we could switch our coverage options (especially if we want to upgrade) within the year of coverage itself.

This year my dog had a number of serious unexpected health issues including an eye ulcer and knee surgery to correct an issue that was causing him discomfort. ASPCA was informative with what needed, thorough when processing the claims, and able to provide the coverage and reimbursement in a timely manner. Obviously the idea is never to have to use insurance, but I'm so glad we had it and we'll be customers for life after this year. Thank you!

I am grateful that we have insurance for our chico, considering puppyhood has been somewhat difficult for him so far. The website, however is incredibly outdated. Every month I get a notification that ASPCA didn't receive my payment even though I have it set up to debit my bank account. Processing times also take a long time. Thank you for your help but I wish things moved more efficiently.

I paid a premium of $72 for a year and was declined reimbursement for yearly shots because it was 3 weeks prior to the new year. I can't believe I was penalized for being a proactive dog owner! Explained I had to get the shots sooner than Nov 1 because we'd be traveling, still no help or understanding so Im taking my money elsewhere.

ASPCA Pet Insurance provides the customer service and support needed to ensure that your pet, which is loving member of the family, is well protected and loved. After claims are processed they call to follow-up on your pet and even process claims faster than our major medical insurance carriers. If ASPCA provided this type of service in our broken health care system it wouldn't be broken! They do it right the first time. I would recommend ASPCA to anyone who needs to provide coverage and have that peace of mind when providing a home for a pet. Thank you for doing all that you do.

I like having the peace of mind to protect my dog Phoebe. If something happens you are protected from a large bill mainly why I have the insurance. ASPCA so far very good. I wouldn't drive or own an uninsured house and car so Phoebe has protection from a top rated provider ASPCA.

So glad we have ASPCA. It eases our mind our babies are taken care of. They have paid our claims in a quick manner. There has only been 1 issue with claims but it was quickly taken care of when the Representative said the issue was the vet wasn’t clear on the paperwork sent. Every time I call people are very nice. Only other irritating thing is when it's time to renew ASPCA will send the information about the renewal. But there is no page on what the increased rate will be compared to the current bill. Wish that was included.

Some of my claims have taken a long time to resolve (weeks and months). Some were denied for reasons I didn't believe was correct. The vet does not always provide a detailed explanation of everything that was done. This makes it difficult to provide a better explanation of the services that were provided.

Overall extremely satisfied. The only thing I would recommend improving on would be claims processing. Claim processing seems to be delayed and takes several weeks for reimbursement once electronically submitting the claim. Navigating the website is easy as well as managing our account. Thank you for your service. We are very grateful for having pet insurance for Diesel.

I’ve inky had coverage for my three girls for a short time... But in that time I’ve had great experiences with ASPCA insurance coverage. They’ve always been more than helpful whenever I’ve had questions. Their coverage is also easy to understand and quite honestly the best coverage I’ve seen out there. Highly recommended!

We had not had a dog for years and decided to get a Westie... She is so cute. We looked into insurance and decided on ASPCA. They have been wonderful in solving any sort of question or advise. They seem very organized which I appreciate.

I did not expect to need your help as fast as it happened, but I appreciate that you both filled every promise. You are a bit pricey, and a touch slow on refunds, but I am still pleased with the insurance.

My Molly had to get a $4000 surgery and y’all really helped and showed urgency. I appreciate you from the bottom of my heart! Shout out to QUINN!!! She was very helpful and got everything taken care of for me! I recommend you guys to everyone!

I am SO pleased with my dog's insurance! She has puppy pica and we end up at the vet at least once every couple months. I am so grateful, as the cost out of pocket would be horrible and the risk to her life due to the pica. I use her insurance with her care credit. I pay the vet with the care credit and then submit the claim to her insurance. By the time I'm reimbursed via the insurance, I can pay the cc off. I wish MY insurance was as good as this!!!

With ASPCA we have never had to question the bills. They are straightforward and the claims are taken care of so easily. I only wish our human insurance was so good. This is our 4th Labrador and we highly recommend pet insurance for any dog to lessen the burden of deciding on treatment.

Maggie has had to have surgery and I couldn’t have done it without insurance. Even with her wellness costs you have been quick to pay. It is so easy to submit the claim. I just take a picture of my paid bill and send it to you from my iPad and that’s it. So easy.

All of my claims have been reimbursed in a timely fashion and the EOB is very informative. I have really appreciated the option of upgrading to prime in order to have preventative services partially covered. I have already recommended this insurance to friends and family.

My Lab needed to have multiple surgeries on her ACL, whenever I called, after a hello I was asked how my Bailey was doing. Then we continued with my request. Your customer service is outstanding. I have already recommended ASPCA insurance to many people. Also at my Vets office. Thank you so much for caring.

I send to documents about the insurance to ASPCA. The company will notify to me progress from time to time. When I call with a question, the staff will kindly guide to me in detail. So inform my neighbors with pets about insurance companies and encourage them to join.

All transactions have been very. Satisfactory. Max continues to improve. We are always very happy with our insurance plan and very appreciative of the fact that we do have the insurance. Furthermore, we have been happy with every transaction. Response to claims has always been prompt and concise.

We're very satisfied with the service. The website is easy to navigate and easy to submit claims. Claims are processed within a reasonable time frame. The only time I talked with a person was when I enrolled and the service was outstanding. The representative was very helpful and you can hear the "smile" in her friendly voice.

I really am not sure what to put down except that in all my years (I am 70) I have never worked with or experienced such amazing and professional, yet compassionate and human behavior from an insurance company! Every one of the folks that are involved with your company should be given a raise and praised!!! We had a beautiful little fur baby named Romeo who was 12 years old when he was diagnosed with diabetes. He incurred several life threatening illnesses and by the grace of God and our wonderful veterinarian we were able to keep him with us for an additional year. Finally, the disease took over and he crossed the rainbow bridge on September 13, 2018.

I am very pleased how the Representatives helped me out with my claim and processed it so rapidly, so my Veterinarian could get paid. It was a relief. I just have to pay the balance. Having the insurance takes a lot of stress on how you are going to care of your pets. They are family. Customer Service is always so efficient and I recommend ASPCA Insurance if you have pets. Thank you to the customer service representatives.

The customer service is exceptional. Claims are easy to submit. Claim status is updated online and emails are sent regarding the status of processing. I received a call to follow-up on my pet's health. I have and will continue to recommend ASPCA pet insurance.

Best decision ever to get insurance for our pup! Wonderful service, fast and easy filing of paperwork. Turnaround time on all transactions is the Best! Would definitely reccomend insurance for pets. Worth every penny! Thank you for the great customer service and insurance. Gives us great comfort having insurance.

I have filed a few claims and the policy states that the claim should be processed and paid by 14-16 days. But both times I waited over 6 weeks and many calls before I received payment. They take my payment for the insurance on the same date every month so they should do the same.

I’m very happy my choice in pet insurance. My plans are easy to understand and use. The customer service is great! Everyone is friendly and helpful. I love how they always ask how my crew is doing by their individual names. But more importantly I’ve been able to get my pets excellent medical care with the help of my insurance.

I love ASPCA insurance! I never thought having pet insurance was necessary 'til I got my latest baby. It helped me afford to neuter him and then again this past summer when my baby was getting real sick. Without the insurance we would have never been able to afford the vet bills. The coverage is impeccable and it is extremely easy to submit claims. I would recommend ASPCA Insurance to all I talk to.

Unfortunately I have had to file several claims this year for my dog. I have been amazed at the positive response from ASPCA Insurance. They have not questioned anything and have reimbursed me quickly. I've suggested to several friends that they consider changing companies and those that have are also very satisfied.

Sometimes the process takes over 60 days to complete. Most recently I have claims sitting for 5-6 weeks on average until they are updated. I understand that there is a process, but honestly 5-6 weeks is too long. You are more than happy to immediately pull my monthly premium, but to refund the money that I am supposed to be covered by doesn't get to me in a timely manner. If it's a concern of not enough manpower, then higher more people. If it's a concern of the paper trail, make it more efficient.

It just seems to take a long time to get reimbursed for pet medical.expenses. About 4-6 weeks. Other than that... never had a problem and tell everyone about how good the ASPCA insurance is. I recommend this insurance to everyone.