ASPCA Pet Health Insurance Reviews

My dog has had two surgeries for torn ligaments and the insurance was a life-saver. Both were very expensive along with the post-op follow up and medications and treatments. I would definitely recommend ASPCA for any pet owner to cover their pet.

Our refund was very late, so I called the customer service. She (sorry, I forgot her name) was really good. I am very impressed. We still haven't got the refund but I am satisfied and patiently waiting it. Thank you very much.

The insurance is good and covers a decent amount of items I’d like to claim, however it takes many many weeks to get reimbursed. Would just like this to run smoother or at least send an update on where the claim is within the system.

The ASPCA insurance was fantastic, and the customer service is incredible. They are so caring and kind, especially when you and your pet are dealing with unforeseen health issues. I am so thankful for the coverage and the care, I would recommend them to everyone who has a pet.

It gives me peace of mind to know that ASPCA Pet Insurance is out there just in case anything happens. I love my little guy very much and would do anything to make sure that he stayed well, ASPCA Pet Insurance helps me to do that without fear of tremendous Financial loss.

This pet insurance is worth the money. I have the accident only, but I may upgrade to full on my renewal date. They are easy to work with and stand by their contracts. I am grateful that I took a chance with pet insurance. I just wasn't sure!

I am extremely satisfied with ASPCA insurance. Willow is the second insured with you. Lady’s coverage was excellent in the past. Your upgraded plan for Willow is even better. I receive reimbursements quickly. Your yearly deductible versus other insurance plans ‘per incident’ is great. I have suggested to your agents that you make yourself more visible to the public. Most people I talk to are not familiar with ASPCA insurance.

Simply the best was with another company and very satisfied with ASPCA Pet Insurance. Have recommended them to all my pet owning friends and families. The whole process from start to finish easy and their customer service staff is helpful and knowledgeable.

They have been wonderful and responsive with my pet's needs. Everyone I have spoken to are seem to care about our pet's health. I like the follow up calls every now and then. They process claims quickly and everything is easily found online for claim status.

We used the insurance a number of times throughout the year. I’m not sure if that’s normal or not but it’s less than a human. You were great. You were specific and made understand of the process easy. Thank you.

I look at it as you just never know, buy the insurance, and hope you have a healthy pet! If you don’t buy the insurance and run into health issues, you will regret it! Nothing about caring for an animal is cheap, and too many pets end up in shelters with health problems because the owner don’t have the money.

I am very satisfied this insurance and they're always very polite and helpful. I am able to care for my cat Angel without worrying about being stressed how I'm going to pay. Angel remains well cared for with ASPCA insurance. I otherwise wouldn't be able to care for him.

I guess disappointed is the best way to describe my experience lately with ASPCA. When you all first started out you were amazing, pretty much paid within two weeks, checked up on my pets, took care of the cremation when I lost my cat. Then I don't know if you all became overwhelmed. Claims now take over a month, I started asking my vet to email the invoices and records the day of my pets appt so maybe that would help it along but it didn't and my vet would tell me that they would ask for them again 30-40 days after they were first sent. I am not sure whats gone wrong and why you all are so slow now but the reason I got insurance was to give my pets better health care that I couldn't afford before. Now I am putting it on my credit card and getting charged interest waiting for payment.

I have a cat with congenital balance issues. I disclosed the issue including paperwork from neurological vet specialists and requested a medical record review. They couldn't guarantee orally or in writing that all accidents like falls would be covered. If insurance can't protect against unforeseen accidents, what good is it? A human health insurance company would have charged a higher premium for the increased risk of injury but would have probably still provided insurance.

My experience with ASPCA Pet Health Insurance has been very good. The staff has always been helpful and courteous when I call. When you file a claim, it's very easy to track. The price for my plan is very reasonable, I recommend to anyone for their pets. It helps give me peace of mind.

So glad I purchased my pet Insurance. My 16 month old German Shepherd had 2 injuries after I Purchased insurance. I was reimbursed 90% of the bills, no hassle at all. It was a relief to know I would get the money back through ASPCA insurance. I'm very pleased with the Company.

Processing time is completely unacceptable. If you are that backed up then clearly you need more staff. My previous insurer provided payment without several days, not many weeks. This is frankly something that might have me looking for another insurer soon.

Our Irvine ate something and had to have emergency surgery on a Sat. It was VERY expensive! We sent itemized copy of bill and got reimbursed without any questions. This is the first time we have had insurance with any of our pets. Very glad we had insurance.

My 4-year-old bichon suffered a back injury and required extensive surgery and hospital stay in March of this year. That was just the beginning however. She recovered from the back surgery but remained paralyzed in her back legs. After months of water therapy laser treatments and treatment for multiple UTIs our dear dear Lily is walking on a retractable leash with no supportive devices, she is going down steps, up curbs, and taking hour-long walks daily with her dog sister. We of course had to pay in advance for this care but we have been timely and properly reimbursed. Thank you sooo much ASPCA. You saved our family!!!

I have had many pets over the past 40 years and several different insurance plans. None hold a candle to this one! Great benefits, efficient and easy claim filing and handling, wonderful and caring people work there. You cannot do this better than they do.

Thank you for everything! My dog tore his ACL and needed surgery. ASPCA Pet Insurance helped Axel get the surgery he needed. You can tell he is getting back to his happy old self. He is on a slow road to recovery! Thank you!

After having ASPCA ins for only 4 months, my Golden who was my best friend, passed away suddenly after having a sudden tumor. It was extremely helpful during this difficult time to have medical procedures refunded. When I called customer service for some assistance in the paperwork they were very understanding and compassionate. Thank you for your assistance in all ways. I will always recommend you.

I am happy with the insurance plan and what it provides. I do wish that claims would process faster especially when you have a sick puppy. Should get to the point that we max out our care credit waiting for claims to process at times up to 45 days or more. That is my only drawback.

My 3 year old boxer has had a lot of issues from swallowing foreign objects three times to skin issues, and a mast cell tumor and my bill is always paid no questions asked. I highly recommend them. Excellent customer service. Beyond expectations!

Overall seems like good company but the delays for claims processing are much longer than other companies I've worked with including Trupanion, Figo, Petplan and Best Paws. if you can get a handle on claims processing the company would be great.

Use to take 2 1/2 weeks to get reimbursement. Now it takes 5 1/2 weeks. It really make it hard to care for your cats medically when have to wait getting money back. The representatives are friendly and I like when you can add many animals to policy when necessary.

I’ve been exceedingly happy with coverage in general. When I did have a question, it was answered promptly and understandably. My only grief is they are a bit slow in the turn-around time for claims. If they shored up that area, I’d give them five stars.

I have recommended your ins to a number of my friends. I am very pleased with my coverage. It has helped me greatly with getting and keeping Bogie healthy. It is a great help for me because I'm a senior citizen. Thank you.

After submitting my first claim I was unsure how long it would take to process. After 3 1/2 weeks I called to inquire and was told it usually takes two weeks but they were backlogged and my claim would be processed soon. I received my money after one month and although it seemed to take a long time everyone I spoke to was very helpful.

I am very happy with the experience and have recommended ASPCA insurance to other pet parents. The monthly cost to insure both my dogs is very affordable and submitting claims online is very easy. The customer service department very friendly and helpful. The only thing I can think of that needs some work on is paying claims quicker. Other than that, I am glad I have this pet insurance.

From the initial phone conversations when I signed up my 2 dogs, to having to deal with different injuries and surgeries, ASPCA has been so caring and so helpful. Our dogs are like our family and to have people care about them and making sure they are recovering after a surgery and to make sure they have adequate coverage means so much to us. I recommend ASPCA to all of our friends. Why families don’t have this pet insurance is beyond me. Thank you ASPCA for caring for our family!

I do not have any negative experience. I have a 2 years old English Bulldog who suffers from Epilepsy and the treatments are so expensive but ASPCA is our best support, we just send the bills and they return to us the 90%. We are very happy with them.

I found your Customer Service person who I spoke with to be very professional, well informed as a representative, explained the delay in the claim I was calling about. Confirmed I did submit the claim correctly being this was my first time. A pleasure to speak with.

I cannot thank each and everyone enough for such wonderful care given to our precious Ellie during her stay at your hospital. She was given so much love and compassion. The vets and nurses did a wonderful job of getting her better. We are so pleased in everything that you have done for her.

I have had pet insurance with other companies before. I do know processing can take time. But I’m sorry to say this experience with this company is too long of a wait period. So far the reimbursements have not been seen within 1-2 weeks and I end up having to call to escalate it and told waits recently are longer than normal. However I have had this insurer almost a year and this seems to be all the time. I’m not seeing reimbursements until 6-8 weeks later. This is extremely an important part of having pet insurance is receiving coverage it’s the whole point. With this wait time it can cause accruing interest if you used a credit card for the Vet bill. Not happy about this at all.

We have been very pleased with ASPCA Pet Health Insurance during the past two years. All of our claims have been paid promptly and accurately. Customer service is outstanding and the website is easy to use. Based on our experience, I would highly recommend ASPCA Pet Health Insurance.

I am mostly happy with not only the fees but the claim processing etc. The only complaint that I have does it sometimes they get backlogged on processing the claims and it takes 4 to 6 weeks to get reimbursement.

I have been very happy with ASPCA pet insurance. I recommend you to all of my friends who ask about pet insurance. ASPCA pet insurance customer service has been very responsive to all of my questions regarding coverage and payments.

Submitted a claim and it was in processing for a while. I called and checked the status of the claim and the customer service handled it right away. She was courteous and helped to process the information. Info requested a lot quicker and my claim was processed and completed the same day. Great service! Very pleased.

I have to say, ASPCA is a great service to pet owners. I have never had an issue with them and their customer service is top notch. They are superior to their competitors. My only criticism is sometimes their claims are not reviewed quickly. But, that has not been the norm and is minor. Thank you ASPCA.

Our puppy required surgery on her right leg and we could not have asked for a better experience with ASPCA pet insurance. All of our claims were reviewed and paid within 2 weeks. The app made submitting the claims easy and anytime I needed to speak to a representative on the phone they were knowledgeable and kind.

I've used ASPCA Pet Health Insurance for about ten years now. I've found them to be reliable and competent with every single claim I've filed and I believe I was treated fairly. I lost my beloved Roscoe almost a year ago. On more than one occasion, ASPCA Pet Health shared their sincere condolences with me. I appreciated that very much.

Every service agent that I have communicated with has been extremely helpful and supportive. They have answered all questions and addressed my concerns in a timely manner. I have been very pleased with everything to date and have recommended the insurance policy to my “pet owner” friends.

I adopted a new dog within the last year and decided to get pet insurance on him which I have never done for previous pets. I am so glad I did because a few months after my 1.5 year old dog was diagnosed with bilateral hip dysplasia and requires surgery on both hips. ASPCA agents have been so sweet and helpful through the whole thing so far! They have explained everything in detail. The app is also helpful and super easy to use! Thank you for helping me through this difficult time.

I am very pleased with this ins coverage for my kit. I haven't had a pet for 35 yrs, so it's been reassuring to have this coverage. It's very nice to have reimbursements direct deposited. It does take a while to receive the payment but I don't mind that since there is the website to verify its in process.

I rescued an 8 yo Basset Hound and got ASPCA insurance as I figured health problems would arise. He wound up getting lymphoma 7 mos later. As promised, ASPCA reimbursed 90% and was a financial savior for me in caring for Sherlock in his remaining months. I plan to rescue more dogs in the future and will be sure to get ASPCA insurance again.

I have been very happy with the coverage. They have been very fair on their coverage. I had 2 other companies with another dog and it seemed like they were never covering anything. I had many puppy health issues and they helped me get through it. Now I have a healthy dog. My only complaint is the turnaround time for reimbursement is sometimes long. I will renew!

ASPCA has paid all my claims without any issues, therefore I am satisfied with it overall. But the claims have all taken about 6 weeks to be completed. Additionally, I sent several emails to their customer service email address and only received one (1) reply, which is not satisfactory customer service. Phone contact was good, but even the reps on the phone said email was unreliable, which is confusing. I should be able to chose my preferred communication channel and if email is provided as one, I should be helped. Now that I know I cannot rely on email communication or expect any claim to be completed sooner than 6 weeks, I at least don't question the service.

We placed a claim for our dogs torn CCL and it was worked quickly and paid quickly. The interactions with the company have all been very positive! We are very happy with our decision to purchase accident insurance through ASPCA.

I was hesitant to get Pet Health Insurance and researched many plans before deciding on ASPCA and I have NEVER been disappointed and dealing with them or having my claims paid. They are fast, efficient and to my amazement, they deliver what they say they will. I have never written a review good or bad on anything but they are so good I just had to do it. Thank you ASPCA - you have been one of the few positive experiences I have had in dealing with any company in the past few years. You are the best!

I filed a claim for surgery performed on our dog Mambo on 11/2/2018. The surgery was to remove stones in his bladder. The claim was denied as pre-existing. My policy states: "A condition will no longer be considered pre-existing if your pet's condition has been cured and free from treatment and symptoms for a period of 180 days". Our dog has no other medical history for the last 12 months, which his medical records show. Our vet has provided the following letter to the insurance company: "12y MN Havanese, has been under our care here at ** Veterinary Clinic since September 2017. He presented for inappropriate urination signs, and during workup it was found that he had urocystoliths. We performed a cystotomy 9/23/17, with a stone analysis which was consistent with Calcium Oxalate uroliths.

I've had ASPCA pet insurance for many years. It has been okay. Recently I noticed that they had raised the cost of the premium from $33 a month to $43. When I called, the very pleasant representative informed me that my cat's older age now required the extra charge. When I told her that my cat was not that old, she checked, admitted to their mistake and promised I would see the reduction in the next billing. No reimbursement for the overcharge, but okay, I accepted that. So, next billing, same overcharge.

Every time I’ve had to call customer service they have been so nice and so helpful. I had to file a couple of claims and they were taken care of with no problems no hassles. The claims were payed within 20-30 days after filing them. I’m very happy with this company.

I've had my yearling gelding insured with the ASPCA Pet Health Insurance for almost a year now and have had nothing but a great experience. I was skeptical of equine insurance prior to this experience but this company made it affordable and easy to use. I've recommended it to friends and neighbors.

After submitting claims noticed the Rabies Vaccine was not reimbursed. I called and what was explained to me was it is not covered because the first Lymes vaccine was reimbursed, so either the first Lyme vaccine is covered or the rabies but not both. I think that is unfair, totally different diseases. In my opinion this is something that should be discussed and corrected.

We are happy with the quality of insurance and amount of reimbursement we receive. However, we’d appreciate the turn around time to decrease considering we sometimes have to put out hundreds of dollars and then wait more than a week for reimbursement.

Company was slow to pay. Once they started paying we were very pleased. I had to continue to call weekly to get the process completed. Part of the issue was my Vet being on vacation for 3 weeks. With continued focus and follow up I got paid.

It seemed to be taking a long time for our first claim to go through. Once we called they were able to give us an update and within days it was processed and the rest of our claims processed soon after. Customer service was great when we called!

Insurance is expensive, but we have never had a problem using the insurance. Our Reese is a very good dog, and a great addition to our family. We have used the insurance four times, and no complaints. We are glad we have this insurance.

It was only the second claim I had process and I feel that it was handled as quickly as possible and am very satisfied with the results and have every intention of remaining a client. I will recommend your service to friends and family.

Getting pet insurance through ASPCA is the best thing you can do for your pet. Their process for submitting claims is quick and easy and turnaround time is under 10 business days. I recommend this to everyone I see with dogs.

Our cat had to have emergency surgery a few months ago and the claim took over a month to process. That was a very long time to go without the thousands of dollars we spent on his surgery. We had to call several times to move along the process as well. I fear that if we never pushed the process along, we might still be without our claim money. I would love it if ASPCA would pay claims up front.

Great customer service. It help a big lot to have available. I'm glad I took the choice to get it. Now I'm worry free. And for any illness or accident my Chikis is cover with ASPCA. I recommend this 100%.

My claim process was fast and easy. The check was sent directly to my vet. What I liked the best about this experience was receiving a call from ASPCA to check on my pet's health. That was a very nice gesture.

We are very please with the help that we have received for Gracie's medical issues. To date everyone that I have spoken to has been wonderful and very helpful with all of my questions and concerns. I have told our friends about your pet insurance and how great it is. Thank you.

My husband & I adopted the most adorable St. Bernard puppy in May, 2018, he was 3 mos old when we brought him home, we named him Ziggy. Unbeknownst to us Ziggy's fun, carefree life would be quickly interrupted at the age of 5 mos. He came down with some unknown illness that first presented as lameness and quickly morphed into bacterial infection throughout his little body to the point where he was in severe distress. From mid-July to early August our days were spent taking Zigg back to emergency vet hospital (he was hospitalized 3 separate times) and each time still the Vets were not sure he would survive this ordeal. Primarily because he was a puppy and his immune system not fully developed. We had many scary sad nights, but throughout it our Vets never gave up hope they would find what was wrong with Zigg.

I'd like to start by stating this is not meant as an angry rant, rather an informed warning to anyone else thinking about "donating" to this insurance company. We have 2 rescue bull terriers, being rescue there is never any guarantee of pedigree and consequently one of the girls is not the healthiest. We have submitted 4 claims for her and 2 for her sister, we have been denied every claim. Between them had cherry eye, allergies, bacterial build up, vomiting and ear infection. Only one denial was valid and we were caught by a pre existing condition. The others were genuine illness but were denied all the same for a mix of false pre existing and outright nonsensical answers. To me if illness is covered and your dog is ill you would expect insurance to come through. I shall now be saving the $80 per month we donate to this insurance company and instead save it up for any future vet bills. Do not use this company, they only take.

ASPCA pet health insurance has been so helpful. The process to submit claims is quick and simple, allowing me to receive refunds in a short amount of time. I have received many calls checking in on my pet's well-being when I was filing multiple claims in a short amount of time, which is appreciated. With such a great experience, I would recommend this insurance to others.

Thought plan was great until I needed to use it. Claim was denied as illness was diagnosed at the end of the plan period and treatment extended into the next year plan period. The plan will only cover cost for illness which manifests itself within a plan period. You cannot forecast when your dog will get a disease and need treatment. This insurance is totally useless for me as my dog will need treatment for the rest of her life and insurance will not pay for any of it. After 10 years of paying into a level 3 plan I have canceled it as it is of no use to me.

ASPCA Pet Health Insurance is simply the best. They have the best customer service... Their team actually makes personal phone calls to check on you and your pet. And they really care. Their app is super easy to use. Claims are simple to submit, and the reimbursements are very fair. I recommend pet insurance to every pet owner, and specifically insurance through ASPCA!

Started a little slow, with all the processing but after everyone got coordinated (ASPCA, Vet and Me) things have been great since. Highly recommended cause pets can be very expensive to care for correctly. As a puppy, Sadie, had some early age issues and ASPCA help to cover the expense of getting her "right".

I got insurance for my fur baby and don’t regret the decision of picking ASPCA to cover his health needs. Customer service over the phone is always wonderful and helpful and the health coverage is fair. Thank you so much!

Unfortunately, we have had to use this insurance MANY times for ALL kinds of crazy reasons, circumstances and health scares. I am glad when I was looking at pet insurance that I first of all decided to definitely purchase it and that we did so through the ASPCA. They are caring and quick and NEVER has argued a claim, paying everytime. They care about your pet and always follow up to see if they are feeling better. Best decision besides picking this particular dog to fall in love with, was picking this insurance to care for him.

I have been very pleased with the service we have received for our dog. I have felt the claim reviews have been timely and reimbursement is as equally timely. I have had no issues with the service and have recommended ASPCA insurance to other dog owners.

Probably the best thing that we have done since we adopted our puppy. ASPCA is easy to work with and very prompt. We have had a great experience with them. I would highly recommend them to family and friends looking for pet insurance.

I signed my 9 year old dachshund Winston up with ASPCA on August 1st 2016 with no preexisting conditions. Winston was healthy until June 2018 when he was diagnosed with Lymphoma (a quick growing cancer that has a prognosis of two months). For the first time in his life he had an illness that was severe & needed treatment. I was thankful I had put so much money into ASPCA to help prolong or save Winston’s life. However, because of ASPCA’s FINE PRINT, they do not reimburse continued treatment after the renewal date (because I started my pet insurance on August 1st, they refuse to reimburse should his treatments continue beyond this date, although the yearly limit they claim they will reimburse is $3,000).

They are not worth it. They find any part to call it pre existing. They don’t call and ask questions. They send letters of denial and assume you’re being dishonest. You appeal it, then they still deny it for another reason. They are rip off. Not worth the investment.

They really care about your pet. Their App makes it very simple to not only submit a claim but check on the claim. It's all so very easy. It seems a bit pricey at first but if you do the research you will see that they offer more. You get what you pay for and the price for me is worth my fur-babies health.

I never knew that pet insurance existed until I wound up with a sickly pup. ASPCA pet insurance is understanding and prompt with every claim. They even check up on your pup after you file one! My own insurance doesn't even do that. Reimbursing claims for everything from cellulitis to allergies, I really appreciate everything they do.

ASPCA pet insurance has been a joy to work with. I had the misfortune of having my dog develop hip issues within a year of starting ASPCA insurance and they have been wonderful about covering everything so far with no issues.

My experience with ASPCA animal insurance has been extremely positive thus far. Upon calling and asking questions about either the plan or what it includes or excludes, in addition to questions corresponding a claim, I am always greeted by a friendly and knowledgeable customer service representative. Moreover, I have always received a follow-up call from one of their team members, checking in on the health of my puppy, when she has fallen ill. Which is such a grand personal touch. It’s greatly appreciated at a pet-parent. I have recommended ASPCA pet insurance to others, and feel confident that I will continue using to myself for my dog.

My poor dog drew the short straw as far as injuries and ailments. If not for ASPCA insurance I would not have been able to provide her the care she needs. Constant ear infections, food allergies, cranial cruciate surgery, (one down,one to go)???? A true godsend!

We had a pretty good experience with our ASPCA Pet Health Insurance provider. Our cats (2) were recently diagnosed with urinalysis tract infections and one underwent surgery, so I was extremely happy with my decision to get their health insured. Everyone was very pleasant and helpful each time I called and the claims were processed and paid promptly. We recently renewed for a second year, so would recommend to anyone who would like to keep their pets healthy and give peace of mind that they won’t be caught in a bad position should an accident or illness arise.

The service is very easy to use - I love the online uploading of receipts and direct deposit of reimbursements. Policies are clearly explained and there have been no surprises or difficulties thus far. I'm very glad to have the support of ASPCA Pet Insurance!

Recently had to make a claim on the insurance from ASPCA pet insurance and was happy with the results. They paid out what they said they would. The app wasn't the most user-friendly and found that it was best to just fax everything to them. That was easy for me but may not be for everyone. It took a while for the claim to be processed but I think that was mostly due to using the app. Now that I know the easiest approach, the next time should be quicker. Overall was pleased with the experience and will recommend to friends and clients of the vet clinic where I am employed.

I rescued 2 little souls and never expected to be in the emergency vet with one of them within 6 months. Claim was handled professionally and fast. Preventive care visit was as well... never expected to be reimbursed for preventive. So worth it for the cost. Would recommend ASPCA Insurance to everyone with pets!

When my Yorkie mix had to have knee surgery, I had to use our ASPCA insurance for the first time. They were incredible! They kept me informed as to where the claim was in the process, if the needed more information from the vet. They also informed me that the vet had not yet gotten back to them and that I might want to contact them as well. Nothing ever got lost in the cracks! They paid my claims in timely manner once they finally got the information they needed. The process couldn't have been more seamless! We will be staying with them for the life of our pets if this is how they treat their customers! They are the epitome of customer service!!

First time ever buying pet insurance and I would say it was well worth it. After reviewing many other pet insurance policies, I found ASPCA to be the most complete coverage. I always find it crazy the doctors fee is excluded during a visit for reimbursement.

I love this insurance. I tell all my friends and strangers who are out walking their dogs to get this insurance. They are great to work with, friendly and actually provide genuine coverage that really helps from getting broken teeth pulled to back surgery. They are a must have.

I been with this company for a long time, when my dog was younger and rarely get sick. Now my Pomeranian 11 year old everything change... she had broke her hip. Took her to the vet. My bill was over $400, ASPCA did reimbursed me after deductible. I got $46. However my dog has to go back to the vet because the medication make her sick, second bill they don't cover because pre existing. The third bill my vet cannot treat her unless she had to have sonogram. The bill was $650.

My big dog Bandit tore his ACL and required surgery. We took him to a canine orthopedic surgeon in Hinesburg. The cost of the operation was over $2500 and I had my ASPCA check before my credit card bill arrived. ASPCA is prompt and caring. I received a phone call from Bob at ASPCA a few weeks after I received my check inquiring about Bandit's health. They really care and are there for you when needed.

I have been very pleased with our Doggy Insurance. I am so glad you have our backs. This last incident with our dog could have been thousands out of pocket without ASPCA. I would recommend to my friends and family.

I wish my monthly payments were lower. On the other hand the deductible is low so after one teeth cleaning for our little Silky, the deductible is met. Filling a clam is super easy and I get my refund in about two weeks. Overall I like knowing if something happens to my dog, I don't have to see my life to cover it.

Hello, ASPCA! So far, I'm so happy I've purchased your insurance. You've never denied a claim, and you make the submission process about as easy as I could imagine. Of course, I do wish pet insurance featured some of the good things found in better human health insurance policies (HSA accounts, copays), so if you're willing to blaze those trails, you've got my support.

So far, I have had nothing but a positive experience with ASPCA Pet Health Insurance. They are quick to review my claims and process payments for me. The best part is receiving calls from agents to check in on my dog if they notice something "major" happened to her. It feels great that they take the time to call and check in to make sure she is doing better and getting healthy. Couldn't be happier with the service!

Overall good experience. The plan is not great about taking claims and notifying you if there is any data missing. I have found I have needed to follow up on several claims. Very nice customer support and have approved all claims to the extent of the plan.

This is our first time ever having pet insurance and are thrilled with how caring they are. Several years ago we lost our beloved cat to illness and an inability to pay for extensive care. We said we would never be in that position again. So when we got our two new kittens, we purchased ASPCA Insurance. Our experience so far has been wonderful. We are so grateful to be able to get our pets care without going into debt. The coverage has been affordable and they have been very responsive whenever we have had to submit claims.

My two four-month male Chihuahuas are insured with ASPCA and I set this up even before I brought them home. ASPCA offers a range of coverage options, and the agents with whom I have spoken are gracious and knowledgeable. I also switched my Chocolate Lab over from another company.

I’ve had nothing but good experiences with ASPCA insurance. They’ve been very diligent with my claims and responded in a timely matter. They’ve also been very nice and helpful when I’ve called on the phone and asked questions. They also have been very sweet by calling and following up after my dog was ill to see how she was. Great company! Thank you! My doggies say thank you too!

Couldn’t be happier with my pet health insurance. Unfortunately I’ve needed it a lot in the past year and it has been really easy to submit claims (super easy and quick online) and I get reimbursed in 3 weeks by direct deposit. It’s that simple. Also everyone I’ve talked to there has always been so friendly and helpful. They even helped me retain my original plan when I almost changed it and it saved me $2,000!!! Thank God! I feel like they really care about me and my Grace.

I took all 3 of my pets for their check-up. I returned home to submit all claims and wow, super easy to do online. You can follow the process after submitting and even have the money directly deposited into your account. Simple!!

Great people and company. Easy, fast and painless when submitting a claim. I would have never thought they would pay on my pup. They did and reimbursed me within 20 days. I have referred them to anyone looking look pet insurance. I wish my BC/BS was this easy to deal with. Pup is recovering well.

I am so thankful my friends urged me to go with ASPCA health insurance for my two big dogs. When an accident struck my Vizsla mix, and he couldn’t walk, I was overwhelmed with the potential cost of surgery. Because of ASPCA I was able to get him the healing surgery he needed and was not left in immense debt for years to come. Instead of working extra to pay off vet bills, I can spend extra time caring for the healing of my big man! PLUS, the app made it super easy to submit and track the processes of my claim, when I had questions, the folks on the other end of the phone were SO kind, communicative and understanding. Thanks ASPCA.

I have been faithfully trying to keep my dog alive and happy since his terminal adrenal gland cancer diagnosis last fall. The vet visits and chemo prescriptions are very expensive and the ASPCA $3,000 per incident coverage limit, while helpful, only covers a portion of the costs. We have been paying into our policy for nearly 9 years, ever since we rescued our pup. Now I have just been told that his coverage will go DOWN for his "ongoing condition" once the year re-sets on September 1. Yeah, let that sink in a second. It's not a pre-existing condition, it's an "ongoing condition" for which we are only entitled $1,000 in reimbursement going forward.

They are very good about paying back the money you pay to the Vet. I just wish the monthly fee was less. It adds up to a lot after a year. I would also like to say that the representatives, on the phone, are very nice, warm and friendly.

I am so happy to have ASPCA Pet Health Insurance. I have had no issues since I joined and the claim process is so easy and simple. I also love that someone always calls to check on how my dog is doing after the claim is processed. Love the direct deposit from any claim going straight to my bank account.

I spoke with a very polite and patient customer service representative about my cat's doctor bills. The representative answered all my questions, never once making me feel rushed or hurried. I am happy with the manner in which the representative handled my call and happy with my reimbursement. Thank you ASPCA!

My husband and I are very pleased with our ASPCA pet insurance. We had another pet insurance prior to us getting our current insurance. The people we spoken to are very attentive and care about our pet. Our dog Bella had 22 teeth extracted back in May. We knew the cost was high, but to our amazement we received almost the total cost we paid out. We received a call from you folks asking how our Bella was doing, and asked if there was anything we needed. We are very happy with the pet insurance that we have told our friends if they are thinking about pet insurance they should consider ASPCA. Keep up your fabulous work.

I love it! The insurance app has been very user friendly. I plan to continue using it for a while to come. Thank you for the incredible service. I appreciate it. I have no complaints about all the claims I have submitted.

I have been with them since I got my two pups that are now three. They have been great until I tried to change coverage at my yearly renewal. In order to change coverage within the company you have to cancel the current plan. So no pre-existing conditions are covered on the new plan that the older out of date plan did cover. Their plans changed so much that when I went to look at the new plans I would have been saving over $100 but was not eligible if I wanted my pets history to carry over. They do not reward loyalty or offer current members new discounts. Customer service was trash. They just kept repeating themselves and refused to take my concerns to management.

My dog Penny has been found to have kidney issues. This was the first time I used insurance for my pet. I am very satisfied with the results. My money came back quickly and I was given an explanation of each refund. Thank you I will encourage my friends to look into ASPCA insurance!

Was a pleasure working with and there were no issues regarding the claim submittal or reimbursement. Everything was done in a timely manner as well I am glad to have gotten this insurance for my pet and it was definitely not a waste of money.

Every time I have needed to submit a claim it has been easy and very streamlined. The website is easy to navigate and when I have called staff were friendly and knowledgeable. I would recommend ASPCA pet insurance to all animal lovers.

We have had ASPCA pet insurance for close to 10 years. Now that our cat is getting older and having some issues, I have found that ASPCA's barely covers 1/4 of the cost of any of the medications we purchase and sometimes closer to 1/8th of the cost and they only allow 75% of the cost on many procedures - and then I am only reimbursed for 80% of that, so they end up paying very little. California is a very expensive state. They need to adjust their rates to meet prices encountered here. They're very friendly on the phone, but need to put their money where their mouth. I would not recommend them as a good pet health insurer.

I am very happy with the prompt response from my ASPCA Pet Heath Insurance. They always respond and very prompt in the payment. They even call me to see if my pet is alright. Thank you ASPCA Pet Health Insurance.

My cat developed melanoma of the iris. He had to have his eye removed. Thanks to ASPCA insurance it really helped to make this affordable to have done. Wittles is doing great with one eye. I would recommend getting this insurance for your pets.

Nothing but the highest regard for ASPCA Pet Insurance. Recently my son Gator underwent TPLO knee reconstruction. Everything regarding ASPCA went flawlessly. They also provided followup calls to inquire about the condition of Gator and how his post-op care was progressing. They also took the time to inquire about his sister Alli, our mini pit/pinscher making sure she was doing well also. Thank you for your great care ASPCA.

We have multiple pets. Our monthly fee gets high but the benefits are worth the expense. We are totally satisfied with the service. We have found reimbursement to easy and prompt. My only suggestion would be for a larger discount for multiple pets.

The ASPCA pet health insurance has the most courteous customer service. During a time when your best friend, in my case my cat Beezo, was so seriously ill from eating a poisonous plant. I had to go two emergency rooms, my regular doctor, she had to have ultrasound I was fretting so much about his health and also worrying about the cost of what this is going to cost me. When I sent in my claims they were expeditiously handled and they were kind enough to call me to see how my cat was doing.

Thus far, I have been pleased with my insurance. Easy to access and file claims. Customer service is excellent!!! Claim can take anywhere from 7-15 days to process. I would recommended - and have recommended to many friends and they are now signed up.

Helpless, no timely follow ups, delayed claim processing, app is not robust and barely gives details. I tried to increase the insurance coverage in the future and never got a response back. The claims take WAY TOO LONG to process and the notification emails aren’t as prompt as it should be.

Have nothing but praise in regards to our ASPCA insurance experience. We've had the insurance since our now 11-year-old lab was a puppy and have had a very positive experience for all of these years. Would highly recommend ASPCA insurance to anyone who has a pet. Thanks and keep up the great service!

Very happy and pleased with this company. Staff is always friendly and helpful claims are handled quickly and reimbursement is in a timely fashion. I was very satisfied with how all of my claims were handled in regards to my pets health.

After losing my older boxer last year to cancer after he had just knee surgery, I decided to get insurance for my female boxer. I insured my younger cat as an afterthought. Bentley has been sick since March and just recently had a thymoma tumor removed. The insurance paid on all of my claims and within a timely manner. I was worried about what kind of an increase in premiums we would have since we hit the cap with Bentley. I was pleasantly surprised that our premiums will increase based on age, breed and area, not how much we used it. I was also called to see how we were doing on a couple of occasions since they could see that Bentley was having some serious health issues. That was nice and they also gave me some options for when we renew. I would highly recommend ASPCA Pet Health Insurance to anyone considering insuring their fur kids. It made health decisions a lot easier knowing that they would cover it.

Our son who has a dog just diagnosed with cancer suggested we look into pet insurance. We called our vet who recommended ASPCA. The rates were responsible for our two dogs so we signed. Our youngest dog developed a lump right after that our vet said had to go. We filed a claim and within weeks we had a check in the mail. Everything is done right on my iPhone. Easy. We recommend to all pet owners to buy this insurance. Gives a pet owner peace of mind.

I have found the service to be exceptional. Insurance submission claims are easy to submit, review process is fast and easy to track, and reimbursement checks expeditiously cut and sent. Follow up calls are made by ASPCA staff to find out our my pet is recovering. Class act all the way around.

We looked at a lot of different pet insurances before deciding on the ASPCA, and we're very glad we did. When our cat needed major surgery, ASPCA took the financial worry out of the equation so we could focus on getting him the best possible care. We were reimbursed very quickly after submitting our bills. When we called to check the status, the rep was super friendly and even helped us set up direct deposit to make sure we would get reimbursed as quickly as possible. I really appreciated the follow up calls to check in on us, and see how our cat was doing. They were really genuine. I would recommend ASPCA pet health insurance to absolutely everyone.

The first claim I filed back in April was handled quickly and the reimbursement was quick also. Now my second experience is a tad bit slower. I filed 3 claims for two of dogs almost 2 weeks ago, I have heard nothing, the website shows it's still processing. I emailed customer to see if they could advise the status of the claim. I still have hear nothing from them... Would like to know what the standard processing time of a claim is.

Service was friendly, easy and responsive. My claim was easy to file, follow-up was quick and processing and administration was very responsive. They even followed up to make sure I got my claim check and that service was as expected.

I am a new client who moved to ASPCA when my former insurance was not giving great service or coverage. I'm absolutely delighted with the way ASPCA managed my very first claim. Chester, my beautiful tuxedo kitty gives a paw up to what will no doubt be a long relationship >..<.

I am quite pleased with the insurance for my Siamese Kiriel. Claims are paid in a timely manner. I just wish you guys would cover prescription cat food. He has kidney disease and needs special food for that. Also wish you would reconsider pets with pre-existing conditions. That would help with adoptions of pets who would not otherwise be adopted.

I recommend ASPCA pet insurance to all of my friends who have pets. I love how you could customize the insurance. I love that they processed the claims very fast and super easy. Love the app and the direct deposit option.

Thank you for following through and providing us with peace of mind so that when our loved pups are not doing well, our sole focus can be on getting them better. Your app made submitting claims pretty simple, and that is also very appreciated. Because of our recent experience, a friend of ours has signed up for pet insurance for their dog through ASPCA Pet Insurance as well. Thank you so much!

I am happy that most of the expenses were reimbursed, but am not clear on why some of the expenses were not covered besides obviously the deductible. It is also very nice that you call to check on her after treatment, however I am rarely able to pick up my phone, especially during work, so it would be more beneficial for you guys to email me.

The claims submitting procedure on the app is extremely quick and convenient and claims are processed quickly. I even received a follow-up call from an associate checking in on how my dog was doing after her TPLO surgery. That went above and beyond what I was expecting from coverage!

This insurance is the best thing that has happened to us since we got our two young dogs. Being raised from puppyhood, they had lots of random sicknesses, as puppies do. We were at Banfield through PetSmart but we didn't like the way they treated the dogs and their insurance was a rip off. We feel comfortable now and not stressed about taking our dogs to the vet. Also this insurance allows for us to see better veterinarians who treat our dogs with the utmost care. We know we will be reimbursed for most of the bill when they are sick or hurt. ASPCA usually gives me a call after one of my dogs has had several appointments to make sure they are okay. They are the best insurance. They really take care of us and it means more than I can express. Recommend to everyone. 10/10.

The process, being my first, was a little lengthy probably because I needed to give more information, but once I figured that out all went VERY smoothly and quick. Love that I have a backup plan in case my fur babies get sick. It's a wonderful feeling. They took care of everything fast! Recieved a check asap. Wow!

My experience with the ASPCA Pet insurance has been nothing but positive. Unfortunately, my cat became diabetic and has also been diagnosed with Cushing's disease, and thus I have been submitting claims almost on a monthly basis. I have always found the insurance people courteous, sympathetic, knowledgeable and helpful. The claims themselves have been recognized and paid within a reasonable period. I have and would recommend the ASPCA insurance to anyone who has a pet.

This was my first experience with pet insurance and it's been just great. Good communication. Great service and prompt payment. I wish my personal health insurance was as well structured, efficient and polite as the ASPCA. I recommend it. Best way to go...

I took out insurance with ASPCA on my two cats not sure if it would be worth it. It didn't take me long to realize it was the best move I had ever made and now I wish I had done it long ago. They pay their claims fairly and honestly. The people I have talked to have been so nice and empathetic. Their kindness has been so appreciated. They understand. I can highly recommend this company and the people who work for it. Best thing I ever did!

I recently submitted a claim and it could not have been easier. The claim process is extremely streamlined and painless. It was completed on the app and I submitted a photo of the veterinarian receipt. The claim was handled quickly and I received my reimbursement check within days!

Everyone has been so friendly and helpful. Every one of my claims which are probably around 6 or 7 have been processed in a timely manner. This insurance has been a wonderful investment and I highly recommend it to anyone looking to take out pet insurance.

Nothing but great experience. I have 3 dogs insured. Discount is good, but bigger discount would be better! Only added coverage convenience would be direct pay for care, rather than waiting for reimbursement. I have already referred several family and friends.

Akron, OH - STAY AWAY from this insurance. This is a total scam. My dog a blood test with elevated liver enzymes for two years (high but stable), no other symptoms, healthy overall. I had the insurance with them for over an year prior to me submitting a claim for an ultrasound that the vet requested after the last blood tests (where the levels were significantly higher than even before and she had a developed a cloudy eye). There is still no firm diagnosis for why this is. But the blood tests from two years ago qualified as 'preexisting condition' even though at that point the dog had no symptoms of anything and they denied my claim. They are no way related to ASPCA the non-profit animal rescue. These guys are all for profit, not animals.

ASPCA acting as a cheap spamming emails company. After I got a quote for my dog - the ASPCA company got crazy with their promo emails! After some time I started getting emails from other companies with their promo insurance offers for my dog. Obviously ASPCA company was trading my emailing address to other companies. Just no need such annoying company which as I can see irresponsible and has negative impressions by the ASPCA company clients.

I have had my dog on the ASPCA Pet Health Insurance for 10 years. Recently, he had been diagnosed with discoid lupus which could be a lifelong condition. Upon submitting a claim, for tests and treatment which was over 600.00, the ASPCA Pet Health Insurance refused coverage due it being a "pre-existing condition". Come on, he only had it for the last six months. Their response to my complaint was that I had to upgrade his policy six months ago which I wasn't aware of and would have done had I known. My monthly bill was always paid by automatic deduction. I would suggest another Pet Health Insurance Company, but keep in mind all insurance companies set up loopholes to avoid fulfilling their obligations.

Remember if you read their policy regarding covering pre-existing conditions in 180 days it is a lie. If you ask them on the phone, you MIGHT be covered if they decide it qualifies. I added a policy with the ASPCA and thought with their new policies that it was a good choice. That couldn't be further from the truth, and I have already cancelled after less than 24 hours. They called to "welcome" me to the ASPCA and I proceeded to ask them questions regarding pre-existing conditions. The representative told me that anything even not diagnosed would be considered pre-existing. I asked then, since I had a situation where a dog was diagnosed with hip dysplasia after being x-rayed for a knee problem, how I could know all of the issues my dogs had when that dog didn't have symptoms. Keep in mind that I was clear during the conversation that the dog I asked about had an accident only policy and wouldn't qualify for illness coverage.

Stay away from this people, I've had them for some time. All ok while I didn't submit claims. Just paid the monthly fee, since May 2017 every claim I have submitted has been denied citing condition began on prior plan period although it is not true! Mind you claims have been for less than $300. Customer service does nothing, complaining gets you nowhere, they have pre-conceived ideas and applied them to deny claims. All they want is your money...stay away!!! Find a better insurance your pet deserves it.

My dog was diagnosed with a heart murmur in September. I submitted an estimate to my insurance company in the amount of $1,190 for the testing. They said they would pay $892 of that. The tests actually ended up costing only $638, so I submitted the invoice after they ran the tests. ASPCA Insurance said they would pay none of that amount since it turns out he has a congenital valve condition and they had a clause that said they would not pay for that. How convenient and how unreal that they didn't tell me that when I submitted the estimate. But I shouldn't be surprised -- there's always a reason for them not to pay up. This company has paid just $155 since I started the insurance in September 2016.

The ASPCA essentially scammed me out of my money, by saying that the reason they didnt accept my file is because they didnt receive 'background information' after 4 tries. The vet sent them the information and then they said it was 'beyond the waiting period'. I was not given any notice about how to resolve the problem. This is a PROFESSIONAL SCAM. Save your money.