ASPCA Pet Health Insurance Reviews

Very glad I got my pets insured. Multiple pet emergencies and get visits, all of them covered with no issues with any of the claims. The process is super easy and fast. Including spayed and medicine for recovery. Fair price, have 3 pets with them!

The two times I have called the staff is amazing. They are able to answer all of my questions and are always so friendly and caring. I am so thankful I selected ASPCA as my dog's insurance. The team is a great asset to this organization.

The coverage and plans are great, but current processing times are taking too long. My claims have been in the queue for 3 weeks now. When I submitted the claim the website note claims were taking 2 weeks to complete processing. My claim hasn’t even been processed yet.

We've had our pets insured with ASPCA for a very long time. It's worth it and they are great. If you have to submit a claim, and they honor it, they send you your check. It's that easy! ASPCA is the best insurance provider out there. They really care.

I’m grateful for insurance and having the coverage. It would be better if return rates were faster and there was more integration with the clinics. It would help if there was a clinic portal to import history to help improve timelines. I work on both sides as a customer and veterinary professional. Also submitting for an estimate can be confusing so I stopped and waited to just submit the invoice.

I was very happy with the coverage when my cat got sick and then had a reaction to the appetite suppressant. I recommend this insurance to my daughter who has two cats. She said she has insurance for them but may change.

Claims are always processed and refunded expeditiously. The app is very easy to use for filing claims and checking the status. Very happy with ASPCA! I would definitely recommend to my friends and family.

I am extremely happy with my pet insurance, they work fast, nice website, easy to navigate and find claims on top of great reimbursement. I had a coverage for my dog but decided to purchase one for my cat as well. Highly recommended.

I am very happy with the support and care that I get from ASPCA pet insurance claims are processed in a timely manner. They stay in contact with you and let you know where your claim stands and if it is going to take longer they notify you, thank you.

This is the most awesome insurance for horses or dogs. I have both and they have taken great care of my pets. I have used for preventive care and emergency and it was great for both. They reimbursed me within a week and that helped too.

It's very easy to register for the insurance. It is equally easy to file for claims. I have been kept informed in every step of the process. I now have a third cat whom I have covered using the same insurance. I would definitely be recommending to all my friends.

I was very satisfied with the reimbursement of the claim we filed for our pet's hospital stay. I never had pet health insurance before this and find that is money well spent. The reimbursement payment was sent directly to my checking account in a matter of days. Thank you.

I love that they cover a wide range of coverage. They also pay promptly. I've been using them for quite a while and I've never had an issue. My vet even commended them. Said it was good that an insurance company take care of their clients.

My experience with my pet insurance has been very pleasant. The online claims are very user friendly. The reimbursement is timely. Staff I spoke with especially which my one dog passed away were very helpful and understanding. I would recommend them to friends. In fact I already have.

I love this insurance and I recommend it to all my friends. It’s fair, easy to navigate and the reimbursement time frames are reasonable. I have a plan on all 3 of my animals (2 large breed dogs and a cat).

I’m pleased with ASPCA Pet insurance as are many of my clients- I am a pet hospital manager & recommend ASPCA to many clients. I would like to see a higher annual maximum available as well as discounts on premiums for veterinary employees as most of my services through the hospital are very inexpensive.

I’ve had this coverage for my cats and dogs for the past 7 years. They’ve always come through for me when I needed it most. Sure, I’ve only used it a handful of times, but feel comfortable that it will continue to make my life easier as my fur babies head into their golden years.

Claim submission process was straightforward and easy, although the app on my phone didn't show all the options the computer did around each claim being tied to prior issue or claim. Status is claim tracked along the way and updates provided when status changed including an email that the claim was completed so all great.

I am very happy with my pet's insurance. I have talked to customer service several times and they were all very helpful and knowledgeable. The App is easy to use. I feel so at ease that my pets are taken care of.

I have paid for this insurance for my cat and dog for the past 10 years. My cat recently needed care for the first time with a $5431 bill. This insurance only covered a fraction of the cost because they only pay "reasonable and customary fees". They won't pay the full cost of charges by the vet. My dog just past 11 years only and they doubled my monthly premiums due to this age. We have never used this insurance for him. They are not telling you the entire truth.

ASPCA is well worth the investment, especially if you couple it with reasonably priced vet services. While their prices have gone up, it’s peace of mind in coverage for your pets that count. It makes the cost worthwhile if, in the event, you have to make serious life or death decisions for your animal. Insurance provides you with the ability to make decisions you might not otherwise be able to make. In other words, knowing your insurance will pick up the cost allows you to go forward with services you might not otherwise get.

I will be cancelling my policy with this dishonest company. I have a 5 year old Neapolitan mastiff who has been a very healthy dog his entire life. He has been insured by ASPCA pet insurance since February 2020. I have only ever submitted 3 very small claims back in 2020 which combined, were just over $500. Nothing since. I was not at all happy to have waited for weeks for those claims to be approved and reimbursed. My premiums are paid on time every month but they dragged their heels on a few very small claims. Imagine how long the wait would be if we had a serious issue.

Just added a new puppy to my policy. The app is not so great but customer service over phone was vey helpful and I am grateful for that! They reviewed and went over the policy and the cost for both my puppy Ember and dog Honey.

I am very happy.. Thank you so much. The coverage is right for my pet.. and claims are very easy to file.. If I have questions, I make a call and I get my answers right away. My claims are paid quickly too.

Great customer service. My representative was extremely professional and provided me with awesome customer service. She was very professional and courteous. She helped me get my 3rd horse added to the policy. I thought my 3rd horse was already on the policy when he was not. I would recommend this pet insurance to anyone who is shopping for it. The price is very comfortable and within my budget.

We are very happy with ASPCA. It definitely gives us peace of mind knowing we have insurance to cover any emergencies that may occur and takes the worry out of getting treatment when needed. The cost of the monthly premiums are worth every penny.

I really like ASPCA insurance. They have always approved the claims I file for my cat and within a reasonable amount of time. I really recommend it to the pet parents out there to get this insurance for their furry companions.

My horse recently acquired a bone chip that unfortunately became devitalized and turned into a sequestrum. Straightforward injury/accident, right? Wrong, apparently. My claim for radiographs (i.e. diagnostics for the injury) and antibiotics (i.e. treatment for the injury) was denied. Absolutely garbage customer service. At this point I am questioning the point of even having insurance.

No problem at all. Timely. Accurate. No argument or disagreement. With them for 6 years. Should have had this insurance with my other girls. Have told other pet owners about this insurance. Will have no problem in the future to renew again.

This is one of those rare instances where what you pay for is what you can expect. I've never had to fight with anyone or question what is covered and my claims are processed in a timely manner. I only wish my own human insurance was as easy.

ASPCA was very fast on my claim. My lil guy had to have 2 tumors removed and was a big cost but with my plan I was able to get a lil more than half my money back for surgery. I just added our new puppy to our plan and that was a nice discounted rate! So definitely recommend them for pet insurance!

The customer service representative did a great job of explaining what the insurance plan I went with covered and what it didn't. There were some details about the particular plan I chose that I wasn't aware of. With the thorough explanation from the representative I spoke with, I went ahead and changed my newest insurance plan, that I just recently picked up.

The site is hard to use. It is hard to get through to customer service and the insurance is very expensive compared to what you get back. Will use another insurance for next pet. The online site does not always take the information and or the pictures of the medical record.

I am mostly happy with your service. A few things are a bit frustrating though. When I signed up, it said payment was usually processed within 3 days. I have waited between 10 days and 5 weeks. Also, I'm pretty upset that you don't reimburse for prescription dog food. I thought when I read that prescriptions are covered that food would be included. Aside from those concerns I am satisfied. Thanks!

Even though it is kind of expensive I don’t mind paying, but since apparently they don’t have the right payment info they keep sending me stuff saying I haven’t paid. I can’t fix it without calling and I’m third shift so it is annoying to constantly get mail and emails saying I don’t pay, not to mention having to put in my stuff every time.

When we were deciding which pet insurance to choose, I found the service advisor to be very informative and helpful and walked me through the plans and options. I would recommend this pet insurance. ASPCA Pet health insurance for our three dogs.

Took way too long compared to the past and you requested my invoices when I sent in the claim, again after the claim - claiming I didn't send them, and then a 3rd time to my place of business aka the vet clinic I took my dog. Very frustrating.

Wonderful, quick and easy to submit a claim! The online process was so easy and quick. Took minutes to do!! It's the best pet insurance I've found around. Looking at others it was the highest rated insurance for pets! I have the insurance for both my cats and it couldn't be easier or cost effective.

Jay was the first and only rep to listen to my concerns and went above and beyond for my claim question with the thoughts of my dog’s health and well being be priority. I have paid a lot of money for my dog's insurance over the past years so it’s nice to know there are some reps who truly understand and want the best for pets.

I would love it if I better understood the payment. Otherwise very good service. I was happy that my cat's hospital bills were reimbursed. I wish there was a way to directly pay the hospital instead of the me paying.

Was told it was received and in queue but no word on status or resolution date. Service representative was friendly. The representative called me back promptly after I waited on line for a period of time and was able to pull up my claim. She asked about my pups and how they were doing and I was happy to speak with her. I am just upset that I did not receive any insight as to when my claim will be processed. That would have been great.

I would highly recommend ASPCA Pet Health Insurance to anyone with a pet. We never expected to have to use it, but one of our cats quickly became sick and would not eat. We had to take him to the emergency vet hospital because it was Christmas Eve. He was in the hospital for 3 days and they helped him to recover fully! We submitted the claim to ASPCA about two weeks week later and about 2 weeks after that they deposited almost the full amount in my checking account (less the deductible and 10% co-insurance). No questions asked! And this was a $2500 bill!! I am thankful that we signed up for pet insurance and I am thankful we chose the right company...ASPCA Pet Health Insurance! THANK YOU!!

My dog stopped eating and just laid down. I called 21 vet offices. No luck but when I did get him seen, I promptly sent paperwork and bills to ASPCA and I was promptly paid. They were easy to deal with. Great organization. My thanks.

I had another pet insurance company before ASPCA and it was awful. After I switched to ASPCA it was like a night and day difference; ASPCA did not deny all my claims, cost was less than the other company and ASPCA has better coverage. It is easy to file claims, and claims are settled quickly. The online filing of claims and direct deposit are also great! I recommend to anyone who asks me about pet insurance - ASPCA!

Overall I am happy with the insurance. The unfortunate part of the ins is it has gotten very expensive! Nella is 6 year old golden and it’s costing us approx $100.00 a month. They have paid some significant amounts since we’ve had her but we don’t know how much longer we’re going to be able to afford this ins for her. They’ve been very good about paying the claims w/ this accidental ins in a pretty timely manner. We’re happy we insured her.

Claim process was simple and straightforward. Processing time was very quick. The two representatives I spoke with were friendly, helpful, & professional. I have already recommended ASCAP insurance to several friends and have added a second pet to my policy.

ASPCA makes it easy to submit a claim and they have been quick to reimburse us for the costs that we have had. We have been able to make treatment decisions for our pets without having to worry about the financial side of those decisions. Thank you!

ASPCA Pet insurance has been a lifesaver, literally. This summer our cat Braxton was diagnosed with severe anemia and needed two blood transfusions. Without insurance we never would have been able to afford his treatment. ASPCA makes filing claims easy and their representatives are kind, compassionate, and understanding. Thank you ASPCA!

This insurance has been a life-saver for us! With medical issues happening with our cat, especially around the holidays, we weren't sure how we were going to afford the needed services. The ease of submitting a claim is very simple as well. Very good services all the way around.

I have had ASPCA since I got my first rescue back in 2018, and they have always been great to me. I do wish they covered his allergies, but since he was older and it was a pre-existing one, I totally get it. Their plan options are genuinely superior to others, from what I've seen! Totally recommend them! They have a quick turn around; they're very helpful and super easy for my vet!

I am grateful for their loving kindness. Each person that took my call had comforting words. My dear Memphis has gone to rest. After a battle with lung cancer. Memphis ask for so little, in return gave so much. Indescribable. ASPCA was there to listen when I just couldn’t hold my tears. ADAM, help process claims swiftly and the many other people answer all my questions. No rush to hurry and take another call. I am satisfied and assured that there are many other clients that have the same experience. Forever thanks.

Spoke with "Connie" regarding adding a new to my existing account. She could not have been more helpful. Ruckus, our new Welsh Terrier puppy is now covered with the "wellness" plan and I have peace of mind knowing this. I also have two cats covered with "wellness" because experience with past pets tells me I need it!

Anton was very personable and helpful regarding adding our rescue fur-baby. It is so hard to find clear, concise, pleasant people to speak with on the phone. Anton answered my questions and gave me a timeline for when everything would show up on my online account.

I highly recommend them, you won't be disappointed.

I can honestly say that carrying insurance on my pets has been the greatest decision I've made as a responsible pet owner. I have had pet accident insurance with an additional rider for preventative care for my Corgi since I got her 4 years ago. It's nice to be able to file claims on the preventative care items with that additional coverage, but I've never been more thankful for this insurance until recently. She started needing treatment for skin allergies and then had an ACL tear and needed a very specialized and very expensive orthopedic surgery to repair the joint. I am sure I would have needed to take out a small loan to pay for all the treatment she needed if it weren't for this insurance plan. In addition to helping with vet bills tremendously, I am always impressed at both the ease of filing a claim and the speed in which claims are processed and reimbursement payment is issued. I'd recommend this insurance to anyone who has a pet!

When I first started their service things were very slow to process. But now after 2 years they have really improved! Their records are in place so they aren’t asking me constantly for my pet’s medical records and processing my claims is very fast. I have talked to customer service before and they were very helpful in getting things resolved when a claim didn’t go my way. I have a lot of pets and this year has been tough on their health so I am so happy to have an easy insurance that is keeping my pets healthy and my bank account safe.

Obtained Pet Insurance after My dog, Murphy had hurt his right knee, vet was unsure if it was a torn ACL or not but thought it might be, I realized these accidents could be expensive. He healed from that injury and was walking and playing just fine but a month or so later he was jumping around and hurt his left knee, this time he did in fact tear his ACL. Called ASPCA to make sure we were passed the waiting period and it was something that was covered. I was never told that if he had another injury on another leg it would be considered pre existing. So even though injury was done to his left leg and that’s the leg the surgery was done on, since he had hurt his right leg and had possibly torn that ACL they won’t reimburse us. Even though the second injury on a completely different limb was done after policy was in affect.

I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!

Our Male cat has had complications from FIP. Charlie has had to have a fair amount of Vet care to thrive. ASPCA Insurance is 1000% hassle free, you submit the bill and you're paid in what I believe record time. No question about it. Very simple, very easy at a usually hard time for any pet owner. It's refreshing in this day and age to have no qualms about paying a policy every month and have to wonder about what is going to happen. ASPCA not only does a great job with animal rescues but a better job with assuring you confidence with their insurance. Thanks ASPCA. A job well done.

One of our cats got really sick and after spending 8000.00 trying to save his life he passed away at the animal hospital. It was a expensive and sad situation. We decided to insure our remaining pets. We vetted several insurances and talked to our vets and after a recommendation from our vet we chose ASPCA. For almost a year we just made payments but, then one of our cats suddenly had a small lump on her chest and we had to take her in and after removing the lump she was diagnosed with mammary cancer. She is currently doing chemo to keep it from coming back. We caught it early and because we had insurance we felt like we could get treatment faster. They claims were easy to submit and they have paid every claim according to their guidelines. So glad we made the decision to get pet insurance. This could have been the end of her life and our pets are family.

Never have had an issue. They are fast with processing claims and depositing into my bank act. The people that say they don’t pay probably never did what they asked to get paid!!! They want to see every single vet record of the whole time you have owned your pet before your 1st claim. Hence making sure you are not claiming pre-existing conditions! Not that hard. Never took longer than 2 weeks to get paid the 80% reimbursement for my dogs vet bills so I’m very happy with this pet insurance. One of the reviewers I read below said that they don’t cover conditions from the previous year when you have a renewal but that is not true because my dog needed a tooth extraction and she went to the vet in March when she was first diagnosed with a fractured tooth and then my policy renewed in April and I did not get her tooth extracted until May which was reimbursed more than $800 to me.

IF YOU ARE MILITARY AVOID AT ALL COST! We had our insurance for 2 years with them with never submitting anything. We got stationed overseas and they cancelled our insurance without telling us after we submitted a small claim. They said that a US military veterinarian clinic on a US military base is not considered part of the United States in their book so not only did they decline the claim they automatically cancelled our insurance without telling us and I only found out when I called to find out our claim status.

My pup had "bone growth plate" damage. We noticed it when she started limping and thought it was an injury. When she kept limping, X-rays showed that one bone stopped growing and the other one was curving to compensate. Surgery with PT was what my vet recommended. When I contacted ASPCA pet insurance about making claims, everyone I talked to was so sweet and caring. The claims were super easy (max 5 minutes of my time) and money was directly deposited into my bank. I've had no issues, no problems and after the $500 deductible everything was 80% covered. Couldn't be happier.

Stalled claims over a nail trims! And ear cleanings. Every single claim came back NEED MORE INFORMATION...SEND RECORDS. I sent records everything. I had to call and follow up on every claim. Then they did the stall tactics. No...DO NOT GO HERE. HORRIBLE company. We were fortunate it was nothing serious! Save your money.

They do not pay big claims. They will harass your vet for info piece a time instead of asking for everything at once. Also my horse got ulcers from her medication that should have been covered because it's a result of her accident. Their service writers said medicine won't give you ulcers. Refused a 4000.00 claim. Stay away.

Every claim that I’ve made is followed up in a few weeks with an email about how they’re sorry for the delay in processing claims. This has happened for over a year, yet they haven’t hired more people to help offset this issue. In fact, ever since I’ve started with my very first claim after years of making my premium payments, I’ve received these emails. Worse, once they eventually do process your claim which in some instances took well over a month, you can expect your new policy premium to drastically increase. I understand that the older the dog gets, this is normal but for years it was a modest increase of 2-3% but once you make that very first claim, you should expect to see your premiums increase at 10-20%. My dog is too old to switch now but please don’t give your money to this company and go with Nationwide’s pet insurance. I had them for my other dog and they were fantastic.

We started our insurance with ASPCA on our pure bred Rottweiler in July of 2020. Before purchasing the plan we spent countless hours researching all the insurance plans out there using forums, Reddit, review sites etc and needless to say it was painful. One website would promote a particular insurance and claim it was the best and then you'd come across a reddit post where people trashed it with their real life story claims. It was extremely irritating. After weeks of research we finally settled on one insurance that seemed to have the most balance feedback out of all of them, Embrace. We went to their website, read the fine print, which by the way is something EVERYONE should do before purchasing insurance and put in our dogs info.

It's super expensive, the preventative plan won't even break even, and they REFUSE to let me cancel. They've taken hundreds out of my account and I no longer want to be a customer but there's no way to cancel. This is a scam. Look at their Yelp reviews.

These guys do not pay claims based upon what the owner ACTUALLY pays the vets. They have stipulated "customary and standard" rates. Maybe there is some corner of Manhattan where their rates track what an owner would actually pay. I haven't found it. My cat had asthma for a number of years. They thrashed around and ultimately paid for diagnosis and treatment. However, this year, with two hospital stays of $4K, IMHA, and $6K, renal lymphoma, respectively, they are trying their hardest to link these two separate conditions to avoid paying out on the second which ultimately caused his my cat's death. How many times do I have to submit the same documents in answer to their requests for information?

If I could, I would give ASPCA Pet Health Insurance a negative star review. While their agents have always been extremely nice and helpful, the company itself is nothing more than a typical insurance company full of Crooks. Due to bad information from an agent regarding the ability to transfer the current health plan of a pet to a new owner, we went ahead and saw a specialist for this pet who will need to have surgery.

This is the fourth claim that I have submitted to ASPCA. Each time the process has been easy and a reasonable amount of my costs have been covered. They even cover end of life services. I had one cat pass away last year (age 17 to cancer), and I received a call from someone at ASPCA Pet Health Insurance offering heartfelt condolences. Just a month ago I lost another cat (age 16 to kidney disease), and I received another heartfelt condolence call. Also, I no longer had to pay for the insurance which was not the case with another company. Needless to say, I highly recommend ASPCA Pet Health insurance!!

The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they're waiting. I’ve called and shown up at my vet's office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things.

Money.

My dog Toto was insured by ASPCA Pet Insurance (underwritten by The Crum & Forster group) for over 10 years. Paid around 10000 in insurance premiums over 10 year period. When my dog needed an ACL surgery, the company has denied my claim, stating that incident has occurred in the prior policy year. Company is saying that when policy is renewed each year, treatment for the incidents that happened in the prior year would not be covered. I think this is an unfair practice and want all current and potential customers to be aware of that. The cost of surgery was over $2500 and I got paid 0 by the insurance.

My overall experience with them is good. However, the premiums for two dogs are going up every year for the past 2 years. If this continues I will not be able to stay with them.

Our animal has been insured for the past 3.5 years. Our claims, when filed, have been responded to and paid with accuracy and promptness. We have also had phone contact to address some issues and the staff has been wonderful and solved our issues.

When I picked ASPCA I had called around to many other pet insurance companies and, at the time, ASPCA offered the most coverage at the lowest price of $88/mo. My policy is about to be renewed so they sent me the changes to the prices in one year... $142/mo. That is a 61% increase in just one year. When I called a customer service representative asking them for support for how they determined the price increase she said she'd get back to me in a few days and I still haven't heard back a month later.

I have never had a problem, They were always there when my Taco boy was sick and and then passed away. I can not thank they enough. They even called me after Taco passed away to see if I needed anything and how sorry they were which I really appreciated. They have been great for my two chihuahua girls also.

I am pleased with this product and it is one of the best decisions I have ever made. I had to make several claims for my french bulldog and it was easy to submit the claims and the process was simple and it is a good product.

The claims have taken much longer to process since last year. I had always been impressed with the timeliness in receiving my reimbursements. These new issues were existing prior to the Covid 19. Basically since my renewal last year there seems be delays. I have always recommended your company to others in the past. Do not know what has happened but these are our feelings today. Hope you return to the prior processing time.

Mailed in a few claims at the same time because I wasn't able to scan them in. Got an email from ASPCA when the claims were received and other emails when they were processed. Processing was timely and I received the payment checks shortly thereafter. I was satisfied with the service and how the claims were handled.

ASPCA is straight up the best animal pet insurance company that I have had for my dog. I took out the more pricey insurance because our dog is older, but claims are processed in a timely manner and overall has given me the peace of mind that my dog will get the best care with this insurance.

Yes I would highly recommend ASPCA insurance to everyone who has a pet or pets. Your people are very helpful & knowledgeable on the phone for questions that I have had in the past. Claims are usually done quickly. I use direct deposit and then a hard copy of the claim is mailed to me. This way I’m aware of what was paid.

I am so grateful for the marketing email from ASPCA PET INSURANCE. Never had considered pet insurance before. Our 1 1/2 year Shih Tzu is a rascal who is is maturing into a fine adult. Her puppy hood was full of Dr visits which were covered by 80% reimbursement. I'll give her another year and reassess the need for insurance but a modest premium is certainly a great value for the mitigating the risk of another office visit.

They have an easy to use website, most reasonable premiums, pay their claims on a timely basis, and have shown incredible compassion when I have lost a pet. I have been a customer for about 7 years and would never consider using another company. I will be a customer for life.

Amazing pet insurance. Great customer service. Made my pets major surgery stress free not having to carry the full burden of cost. We worked with them to obtain pre-authorization which made the refund process seem less. Highly recommend to any pet owner.

ASPCA, was very good on handling my claim and were quick and very nice. Insurance very good. Does what they say, sometimes other company's try to get out of paying. Just collected the information to see that I qualified. Thank you for your excellent customer service.

Professional courtesy. I got a call from an agent asking if everything is okay because I have some checks I have not deposited yet, I explained to her it's because my bank has been closed due to the Covid-19 Pandemic, and the state lockdown. I like that professional courtesy.

Wow - what an insurance company. I would highly recommend you insure your pets with them. They have covered my pet in a very fair manner. Their payments are fast and efficient. Their insurance rates are reasonable. They truly care for your pets and want to help you out in your time of need.

Our dog ruptured both of her ACLs, which resulted in the need of bilateral TPLO surgery and a VERY hefty vet bill. Add some post op complications and a trip to the ER and I'm not sure where we'd be without this insurance. ASPCA insurance is so easy to work with! Claims are a piece of cake and reimbursement was prompt. Best part, post op care and therapy is covered!

So far so great, they paid for our dogs' shots with the extra coverage I bought and now have a claim in for a unforeseen health issue with one of the dogs. I'm really impressed right now and would recommended the insurance and getting the extra package to cover shots.

I have been very pleased with the coverage, ease of filing, and timely response. When I’ve had to call customer service every agent has been kind, professional, supportive, and helpful. I’m so glad after reviewing all the companies that I chose this one.

I have only recently signed up for this insurance, but so far I am very happy with it. It is easy to submit claims, and the fact that the reimbursement goes directly to my bank account means that I don't have to make a trip to the bank to deposit a check.

ASPCA Pet Health Insurance gave us a lot of peace of mind after a very traumatic accident with our Dog Gatsby. The claims process was easy without complication. Thank you for being efficient, communicating with multiple vet offices, and promptly issuing the reimbursement. We are very happy and appreciative.

I am Very happy with my pet insurance!! All claims are refunded in a fair and timely manner!! I have no complaints whatsoever!! Customer Service is amazing!! I always recommend pet insurance to my friends with pets or friends getting a new pet!

It’s very easy to submit claims. Claims are handled in a reasonable amount of time. There is a wide range of coverage at a very reasonable price. Pet insurance allows owners to provide the best care for our pets without having to be concerned about cost of services.

The was easiest way to manage insurance for my dog. Why can’t regular human health insurance be this simple. All I have to do Download the app and take a picture of my invoices with the phone and submit.

Claims are covered as stated in the policy. No hidden exceptions. Quick processing and payments. Easy to submit claims right from your phone. Excellent coverage and easy to work with...I wish human health insurance was as easy deal with. Premiums are very reasonable.

It did take a few weeks to get approved for my dog's claim. But all in all, it went well. Customer service is always nice. It was easy to submit I claim, it just took kind of long. Also the plans are decently priced and easy to understand.

I am happy with the claim processing. It was fast and directly deposited into my account. Don’t understand why they did not reimburse the full amount allowed for the items requested that are covered under the general maintenance extra care.

This insurance company is great. It’s already stressful taking your dog to the vet, however ASPCA puts my mind at ease. I don’t care how much money I spend cause I know I’ll be reimbursed. I have always been reimbursed in a timely manner and through direct deposit. I’ve already recommended ASPCA to a friend. Great insurance.

ASPCA's pet health insurance has been a great deal for us. I purchased it for our remaining cat after one of our two cats died of pancreatic cancer last summer. Several months later the remaining cat became sick with feline lymphoma and we unfortunately had to make many visits to the vet for treatment, testing, etc. The insurance reimbursements saved us a lot of money in vet bills, as well as giving us peace of mind, and was very easy to use. Generally payments were made within a few weeks of submitting a claim, and all of our claims were easily managed from the web interface. It allowed us to spend a few extra months with our beloved cat, and after we had to put her to sleep, they even called to express their condolences. I highly recommend ASPCA pet health insurance and if/when we get more cats in the future, we will definitely be using them again.

I’ve never run into any issues with my pet insurance plan. I’m aware of the items my plan covers and they are always very prompt and accurate with the resolution. Very happy with ASPCA and would definitely recommend to other animal parents.

Extremely pleased with coverage. This has been a difficult year, as I lost Dixie to colon cancer 2/28/2020. However, I was able to give her every opportunity humanly possible to make a recovery due to the fact I had insurance. For a couple of years, I simply paid the premiums but never used it. Like with all insurance seems a waste of money, till you need.

My dog and I enjoyed many years of good care. I recommended ASPCA to many friends and family. They were always friendly, efficient and knowledgeable. My Vet even knew about them and recommended them highly. Even the claim process went smoothly. The reimbursements were done in a timely manner and were always correct.

We are pleased with the manner in which Hatch's claim was handled. The only criticism is that the initial total of his vet bill was off by $2,500. I made a phone call and spoke with Courtney who said that she would check into it, which she did. She called me back within an hour to advise that the initial calculation was, indeed, incorrect. She made arrangements to get it corrected and it was smooth sailing from there. Thank you! P.S. Hatch is doing great! :)

After having (and not needing) accident insurance on my two dogs for years, we wound up needing it for both of them two weeks in a row. The first dog swallowed a toy and needed emergency obstruction removal surgery. Thanks to our accident insurance, we were able to say yes to the surgery, which cost thousands, without hesitation and be reimbursed for most of the cost.

ASPCA customer service representatives are just the best! Knowledgeable, friendly, caring and calming! As far as the insurance itself... it is also the best. Several of my friends who have ‘other’ insurances, tell me when we trade our ‘fur baby’ issues, they do not have as good experiences as I do! Keep up good work! Thank you? Tammi S

We are very happy with our experience with ASPCA. They have done everything they said they would do in our contract. Payments have been made on a timely basis. We could not ask for anything more. We would highly recommend ASPCA to all pet owners.

I rescued my pup and immediately enrolled her in ASPCA's pet health insurance. As a rescue, I was not sure what her medical past was or any problems she would have as a result. The insurance turned out to be a lifesaver! She has had a few health problems, and I have had no issue getting reimbursements from her visits. I highly recommend it!

I have a Rottweiler that has had a lot of ongoing medical concerns in addition to a new prescription diet. I have not been challenged on any of the claims I have submitted for her. I was nervous they would find a way to drop us, but so far so good! I am pleased with this coverage.

I will never have to worry about my 4 furry friends, they are well-taken care. Without this insurance I don’t know what I would do. Outstanding Insurance!!! They're the bests, they take well care of my friends and give me a peace of mind.

Our ASPCA insurance has made all the difference for our boy, who suffers from food allergies. ASPCA is there for us and have helped him thrive despite his challenges. The website is very easy to use, claims are always acted upon quickly, and we appreciate the wonderful service. Thank you!

We have had all four of our dogs covered by ASPCA and have never been disappointed. We have had illness and accidents and each time, ASPCA has covered what was expected. Not only that, when one of our girls had to be euthanized, we were contacted by the company and they expressed their condolences. I have referred others to this company due to our own contentment with this company.

Would recommend, honest reliable coverage that has saved me thousands in vet bills. I have 4 dogs covered with this pet insurance. They process claims very quickly and will expedite in certain circumstances. Friendly customer service on the phone as well.

So happy I got ASPCA pet insurance form day 1 of having my cats, long before I ever thought I'd need it. It's a huge reassurance and I've needed it far more than I would like, but I am so glad to be able to provide top care for my little girls whenever needed without the added financial worry. Thank you for handling my submissions so efficient and fairly.

We have a dog that suffers from epilepsy and our ASPCA insurance coverage is excellent. I recommend ASPCA to all our friends and family. We are very happy with the coverage for both our dogs. We sleep easier at night knowing we have ASPCA insurance.

Never had an issue with claims. They actually care about my pet's health and ask about them every time I call. I’m able to call and talk to a live person within minutes rather than waiting on hold for long periods. I highly recommend ASPCA pet health insurance to anyone looking!

We have had to use our pet insurance far more often than we thought we would and it has been worth every penny. Our German Shepherd had to have both his front legs worked on and the bill came to over $5000.00. Insurance paid 90% of it. Our other dog needed to have a fatty pocket removed and the insurance paid off within a week. Very happy with the whole process.

This is the second time I have reviewed this pet insurance. If you love your pet the best thing you can get for them is this insurance. You have heard if you don't have your health you don't have anything. It is amazing how much happier your pet is when they get good medical attention. They feel better and they are happier with more energy. I will never have a pet without this insurance. My dog was horribly abused as a young animal and now he is happy and healthy.

I would highly recommend the ASPCA insurance coverage. I have found that they are fair and timely when determining reimbursement amounts. It has been an easy process to submit claims and the company has contacted my vet whenever additional information has been required. Great company!

I have had a very positive experience with the ASPCA insurance, and recommend to other pet owners. The claim process is easy and can be completed online. Another great thing about ASPCA, is the direct deposit feature which allows you to get money directly.

My vet recommended this pet insurance to me. I am extremely happy with the service they provide, and the policies in general. Phone operators are always cheerful and helpful with policy and claim enquirers. I would highly recommend the company.

I have already recommended this pet insurance program to at least 4 other pet parents; I love it that much! The customer service is extraordinary and the policy covers so much. I used this company for my last dog and they paid out a small fortune for my boy's many health issues, which enabled me to give him the best life possible. I wouldn't have been able to do that without the Aspca insurance program. With my new dog, they have continued to be fantastic. I love the ease of the whole claim and reimbursement process. You are all terrific! I cannot sing your praises highly enough!

I have had ASPCA for the past 3 years and I have not submitted a claim until this past year. But I literally have no idea what I would have done without them. They have been so prompt in processing my claim information and have been wonderful in covering my aging boxer's health issues. Thank you so much ASPCA, we will be policyholders until Roxy passes.

Slow response to repayment of claims especially when hundreds of dollars are involved. Slow response to repayment of claims especially when hundreds of dollars are involved. Slow response to repayment of claims especially when hundreds of dollars are involved. Slow response to repayment of claims especially when hundreds of dollars are involved.

My cat got really sick with a mycobacterium infection that just kept getting worse and worse since it took months to identify. I was in and out of specialists doing tests left and right, on more antibiotics than I'd like to count and ASPCA has been there with no questions asked to help me get my cats the help he needs. I don't know how I would have been able to afford his treatment without their help. I'm so grateful!

I would highly recommend this company to anyone! The coverage is amazing and the staff are wonderful. My dog is very sick and I always get reimbursed for his treatments. I don’t think I would be able to take care of him without this insurance.

Submitting claims was seamless during an already stressful situation! Was hoping to never need to file a claim but when our Swissie became ill, our claim easy to submit through the app and was processed quickly! Overall, a wonderful experience!

SHOPPERS BEWARE! ASPCA Insurance has very sneaky business practices! I started a policy for my dogs in 2017 for $80/month ($40 per dog)... It was then increased to $99/month — then $118/month — and in November 2019, it was raised to $161/month without any notification. They have more than DOUBLED my monthly premium in less than 3 years. I have paid over $4,200 in monthly premiums and one of my dogs has never even had a single claim. SHOP ELSEWHERE FOR INSURANCE! There are PLENTY of companies that are trustworthy of your time and money but ASPCA Insurance is NOT one of them!

This company is a scam. I honestly think a lot of these positive reviews aren't real. My wife signed up for a plan and we paid ~$65 a month for years for our dog and when his heart started failing due to a heart murmur were told the incident limit was $3k so that was all they'd cover. Ok, seems low but whatever. Then a conversation a few months later they said the incident limit was $1k so that was all they'd cover. Ok, seems really low. Then when we submitted the expenses they refused to pay that because they said it was congenital. Well that sucks.

I've been a bit delayed in submitting a review of ASPCA Pet Health Insurance and should have done so sooner. My husband and I are so glad to have insurance through ASPCA for our 80-lb. toddler/pit bull mix, Zeus. Not long after first getting the policy we experienced a series of scary and unnerving health issues with Zeus, including one that resulted in a very expensive trip to a pet ER and another one not long after that resulted in an (almost equally expensive) emergency trip to what is now his permanent (and absolutely wonderful) vet! I tear up thinking about the anxiety, worry, and stress we dealt with over a period of about 2 months of constant and out-of-nowhere health issues with our baby that resulted in several vet trips and I'm just so grateful to this company for being there for us through such a difficult time.

ASPCA Pet Health Insurance makes it easy to file your claims, track them and get paid. Excellent pet insurance to have when our head is so anxious-ridden about the health of your pet, and makes it so easy for you to know they are there in a tough time.

While I'm happy with the plan I've selected and the interface on the website, the time it takes for claims to be processed and reimbursed is long and drawn out - much faster than other pet insurance providers I've used in the past.

ASPCA Pet Insurance understands the needs of pet owners and the extremely challenging choices (and prices) one faces with their pets. The experience has been made easier and less stressful because of their assistance when any unforeseen/unfortunate event has taken place. Peace of mind and support in times of need is truly priceless. I'm completely satisfied with their service.

Claims normally take 3-4 weeks to process. I have them direct deposit reimbursement into my checking account. My little GSP puppy is now 15 months old and weighs 54 lbs. He can outrun a horse for an hour, point and retrieve pheasant, quail, and prairie chicken, so he gets cuts, scrapes, eats stuff he discovers while hunting, and drinks dirty water in the field. So we're glad we have this insurance!

Horse was injured in a pasture accident. Called for guidance and was given accurate info. Sent appropriate paperwork in and claim was paid promptly, as were follow ups. Great value for an accident prone horse. Also have the colic coverage and hope to never use it.

I've had a great experience so far with ASPCA insurance. One of my older cats has started to experience new health problems and I haven't had any issues with claims or coverage. Everything is processed quickly and exactly as promised!

I have referred you to everyone I know with a pet or getting a pet. Your service is phenomenal, quick, accurate and gives me peace of mind to know I can take care of my dog if I have concerns that something is wrong and I don't have to worry about how I am going to pay for it.

I really enjoy how simple it is to make a claim and how straightforward the reimbursement process is. It was a pain to set up the reimbursement process initially with the vet, but now great. The price is great, but I am nervous to see if there is going to be any rate change after our first year.

We are completely satisfied with ASPCA Pet Insurance. They pay everything as stated in our policy. Also they pay in record time to my checking account. I looked at many Pet Insurances for our Little Multipooschon and are so glad we chose ASPCA. I definitely think every pet owner should look into this insurance as you will not be sorry.

I have been with this company for over 2 years now. My dog had to have major surgery and I have to say they were wonderful when it came to filing the claim and I had no problem getting reimbursed. Customer service representatives were wonderful and empathetic. Overall they have been wonderful & I highly recommend to anyone looking for insurance for their fur baby.

Claims are easy to submit through the app. Claims are processed and paid quickly. I’m not sure how we would have been able to afford the emergency care our puppy needed without ASPCA insurance! Our policy allowed us to get our puppy the lifesaving treatment he needed. I am happy to say he is happy and healthy member of our family now :).

Ever since I have had this insurance I have been reimbursed promptly and very satisfied with the amount of reimbursement. I just wish Dr's offices would file claims instead of consumers having to pay up from. My dog was very sick. ASPCA refunded almost the total amount of the bill; keep up the good work Aspca.

ASPCA pet insurance allowed us to treat our horse, Maximus, with the best medical care available without worrying about cost. We are so thankful that we were able to focus on him and all of his needs, instead of financial constraints. ASPCA processed our claims and sent reimbursement quickly without any issues. We are so glad we learned about the ASPCA pet insurance program, and we will always insure our current & future pets.

ASPCA Pet Health Insurance is awesome. Their agents have always been super helpful and knowledgeable. I've had to file two claims for my shih tzu after having to take him to Emergency Services twice after ingesting poisons. They covered 90% of both bills which together totalled $2,100. And they did it without balking or me having to do anything more than submit the invoice. I highly recommend their services.

I am very pleased with this insurance policy. They are quick and effective. I never write reviews but they definitely deserve my time in writing a review. I am very happy with the insurance and it is worth it to purchase it. I have spoken to very nice and caring people as well on the phone.

So far the claim process easy and fast. No issues. Coverage is as policy declared. Happy customer. Only wish the monthly premiums were lower. At this point for the year I paid more in premiums versus my vet cost. But one never knows when you need insurance coverage until it is too late.

I’m thankful every day for this insurance. Two months after having it, my little chi had an emergent episode which landed her in an emergency clinic and subsequent hospital stay for 4 nights and 5 days. This resulted in a diagnosis of severe pulmonary hypertension, enlarged heart and collapsed trachea.. She is now on medication three times a day, and goes for testing every 3 to 4 months. I could never have afforded a hospital stay, and the continuing medical care that she needs without this insurance. This insurance truly saved her life. I’m happy that they are able to process my claim within about a week and a half to two weeks. With the direct deposit making funds available immediately.

Our claim for Bella’s emergency surgery and care when very smoothly and your customer service is excellent. The coverage in our policy is very competitive and concise and filling out the claim form was very easy as well, just downloaded a form straight from the website. Thank you for the great service!