ASPCA Pet Health Insurance Reviews

After being a loyal ASPCA customer for many years, I was disappointed to find that my premium nearly doubled this year. The last few claims I made took an unusually long time to reimburse, and I even had to open a case for one of them, which I won. When I compared ASPCA's quote with other top insurance companies, I found the same coverage for a significantly lower price. In fact, it was less than what I was paying with ASPCA. I sent in my cancellation email a few days before my renewal date, explaining my reasons, but received no response, and my policy was not canceled on the renewal date. I just rechecked my account, and it is now canceled (a week later), but I have yet to receive a response from them, and they have not initiated the reimbursement process. I understand that companies need to make money, but the fact that I found the same insurance at a substantially lower cost and, most importantly, that I received zero response from them speaks volumes.

Deny all claims, not worth the cost. I would not recommend this company to anybody. It will be a battle to get any claim approved. They do all they can to avoid paying your claim. Making up non exisitent pre existing conditions.

I've had ASPCA for four years. Mostly, my claims have been the annual checkups and it's really easy to do. I just take a picture of my invoice from the vet and upload it in the app. I also answer a couple questions about the vet visit, then I have the money direct deposited into my account within two to three days at the most. ASPCA covers what I need to be covered, and I would definitely recommend them. I don't think it's too expensive, and the cost without it would be a lot more. However, sometimes it's hard to find what is covered under the insurance. It leads me to their main policy which is a lot of pages to sift through. It would be easier if they had a quick bulleted list of what's covered.

I got a couple of quotes and went with ASPCA. They were a little cheaper, and I like the customization of the plan where I could choose, like if I wanted to add wellness or if I wanted a certain kind of a deductible. Plus, any time I've called them, they've been really knowledgeable and kind. I've used ASPCA for general vet moves. My oldest cat needed her teeth cleaned, so I got $100 off via the plan. I also submit claims any time I have to take my pets to the vet and get blood work. Another thing that I've submitted before with them is my one cat has a special diet, and it's prescription-based. So they've paid for her food a few times.

I used to have insurance before and they stopped doing insurance. So, I had to go online and look. This was many years ago. I saw the reviews, and people said good things about ASPCA. My vet also recommended them, and I've been with them since. I have referred people to ASPCA too. It's easy to use. I have to pay upfront to my vet, then they reimburse me after they receive the invoices and the notes from the doctor.

Enrolling with ASPCA Pet Health Insurance was straightforward. Also, I have made two claims and they came through. I was reimbursed surprisingly fast.

I have a lot of pets and after one of them had to have an extensive surgery because she ate something she wasn't supposed to, I looked into a pet insurance policy. The enrollment with ASPCA was pretty easy and I like how easy it is to navigate. I have recommended it to quite a few people.

I've only done one claim with my dog so far, and that was denied because it was heartworm preventative and that was not covered by ASPCA. It would be fantastic if they offered coverage for preventative medicine as well. My sister's dog is on my plan, though, and they've covered all of her stuff so far.

I like that ASPCA came to my veterinary clinic. I like that they had a short time span in order to get the coverage, and they have offered the option to reimburse the vet beforehand as well. Not a lot of insurance companies offer that. I did a claim and the process was quick, and they covered 90% after I got my $500 deductible down. Overall, it went well with quick turnover time, too. It's just ASPCA's general customer service hotline kind of suck. I was trying to get ahold of them to figure out what would be covered for my second dog who has a possibly prior existing health condition, and I could not get any direct answers from anyone on that.

I submitted one claim with ASPCA and it was easy to do. I got a reply back saying it is being processed but it's not finalized yet. Aside from that, I called them last week and I had a great experience. I like having the insurance. I have three dogs and one of them will always end up in the hospital with unexpected expenses.

From the first accident to the most recent ASPCA insurance has come through. We picked a policy that suits our needs and have had excellent customer service assistance and explanation of benefits and coverage. The turn around for the claim process and payment (which went directly in our bank account) was flawless and with 72 hours from submitting the claim. Because of this I have referred many friends and family. To know they also provide preventative coverage at a little extra a month is very comforting. The app is so easy to navigate and customer service is easier to have questions answered.

I have insurance on my 2 yr old dog. She suffered 3 seizures in one month. My primary vet recommended a neurologist. We saw him. Had testing done. ASPCA insurance was wonderful. Covered all expenses. I am very satisfied with the coverage and the efficiency of the claims processing.

ASPCA insurance has really helped out with my pup's vet bills, especially when he needed double knee surgery for luxating patellas. What a lifesaver! The website and claim process are very easy to use. Claims are processed promptly with few problems. I'd highly recommend to anyone with a new or old pup!

I have been with ASPCA for years, and I have been through some very challenging end of life scenarios. The representatives are compassionate, knowledgeable and fast. The claims process is easy and the reimbursement is quick. This is real insurance- it’s there for you when you need it, and worth every penny and then some on the premiums. Don’t hesitate- knowing you won’t have a terrible decision to make with a beloved pet because emergency care is too much is the greatest peace of mind. If my health-home-auto were half as good as this? My quality of life would Improve so much.

ASPCA pet health insurance is great. For anyone who has a fur baby ASPCA is amazing when it come to pet health insurance. They have always been caring and make sure to answer all the questions you might have about what insurance will be best suited for your pet. I would highly recommend ASPCA pet health insurance to anyone who has a pet. Keep up the good work!

I have had wonderful experience a with ASPCA insurance. I’ve had two cats pass and someone has reached out to offer their condolences. The pricing is fair and reimbursement is always fair. I appreciate having the option to have coverage for my pets because veterinary costs can be steep at times, especially when we’ve had to go to the emergency vet.

Two of my dogs have been covered by ASPCA for the past two years. Unfortunately we have had multiple reasons to use this coverage, and are thankful to have received great service. I’m surprised by how easy it is to submit claims and how quickly I receive my reimbursement. Highly recommend!

ASPCA is the best insurance out there for pets. They have been consistently paying our claims since my girl was a puppy. She’s now 7. If you’re thinking about getting insurance for your pets, this is the best one.

I increased my review to four stars as the company did reach out to me and then did finally find my cat's medical records. I would absolutely give ASPCA five stars if they came up with a better solution to handle medical records. We shouldn't have to keep re-sending the same records over and over again.

Been using this pet insurance for my cats. I send vet bills and get paid directly into my account fairly quickly. Only issue I have is more with my vet that that take a deposit and fails to include it in the invoice for reinstatement. Otherwise, no issues with reimbursement.

I have a rescued yellow lab who has an unusual obsession with eating socks. No matter how hard I try she seems to get a hold of one every now and then which has caused so very many trips to the emergency vet. I've had this pet insurance for many years now because of this and this insurance is the only reason our darling trouble maker is still alive today.

I have ASPCA insurance for my horses and my dog; for the low monthly price it is absolutely worth the peace of mind, I haven’t had any issues getting claims covered- horse injuries are inevitable so this has been an asset. I’ve been a happy customer for the last few years.

ASPCA is an organization that seriously takes the caring for the animals that are in need. And what I like are the small groups in the ASPCA network. We adopted our second cat through a place that has associations with ASPCA. That is what made me adopt the cat there because I knew that ASPCA was behind or had some connections with the place.

Signing up with ASPCA was straightforward and everything was easy to understand. It was easy for me to find my needs being covered too. They are reputable and have credibility so it makes it all easier to trust.

Making a claim with ASPCA is simple. I am very happy with the amount of coverage I have gotten also. In the past, other carriers have found reasons to deny claims; I've spent hours on the phone trying to have expensive procedures covered. That is not the case with ASPCA. I am very glad to have switched.

ASPCA Pet Health Insurance allows you to change your overall coverage per pet per year. So, we switched that up depending on if the pet is young and we assume they're not gonna need anything. The only negative side of it is the reimbursement takes a very long time and typically, I have to reach out to them to speed the process along. It can take up to a month and a half.

I am so happy that my wife and I decided to get insurance from ASPCA!! Claims are so easy to get paid and so fast! We recently had one of our little guys pass away and receive multiple condolence messages from you all; email, card and phone call. When I received the phone call it absolutely blew me away and touched my heart. We appreciate you all so much.

Such an easy way to submit claims. Fast easy app to use. Great communications and all easy to understand. We have a deductible that works well for us and this year we met it and started receiving payments for our claims. This plan saves our vet the trouble to submit a claim and like I said, they make it so easy. Take a picture of the invoice, upload and done.

I have had ASPCA Pet Insurance now for several years. It has helped me be able to afford, and budget for unexpected expenses relative to the care of my three dogs. At affordable price points. Their app is very easy to use. Claims are promptly reviewed and paid and when it came time, I had to put my beloved Bella to sleep, I was very impressed to see that all her final expenses were covered as well. Very classy company and a pleasure to work with.

Filing claims is super easy and quick. Our dog had an abscess tooth that needed to be extracted and the insurance covered 90% of it after fulfilling our deductible. The insurance doesn’t cover as much for routine exams and vaccinations but we got it specifically to cover the large unexpected issues.

I purchased the accident insurance for my dog. I only wanted insurance to cover his knees. I called last year (2023) to ask about an unrelated foot injury. I asked if he injured and I made a claim on his foot would they cover it if he injured his knee on the same leg. They said yes. In December of 2023 my dog got injured in the woods. I took him to his vet in January 2024. They recommended I see a specialist. I made that appointment and was seen in April. The specialist thought my dog needed surgery and was able to do surgery the next day.

The enrollment process was fairly easy. Just go to ASPCA’s website and sign in with me and my cat’s information. The only thing that I haven't done yet is use the insurance, which possibly will happen in the next couple of days. I have four cats and they're wild sometimes. One of them is really old. So, making sure that she's been taken care of is very important.

I'm very happy with ASPCA Pet Health Insurance's service. Otherwise, I wouldn't have been with them all these years. The reps were very informative. It got a little confusing because I've been with them for many years. And now they have level 1, level 2, and illness and accident. I decided on a plan for my 12-year-old. It was expensive. It was almost close to 1,500 for the year, so I had to change some options, like instead of the $100 deductible, I went with the 250, and some other options.

I had a Rottweiler, and he started having seizures, so I was like, “Okay. before anything get any more,” which ended up happening. Thankfully, I had the ASPCA insurance. I signed up for it, because I was like, “Okay. He has one condition. He's a Rottie. They're big dogs. Anything can happen." It is worth having the insurance. Whether I use it or not, it's good just knowing that I have that security for my dog. My dog, Cain, unfortunately ended up passing away. On top of the seizures, he had osteosarcoma in his front leg. I will do anything for my pets so I ended up doing chemotherapy and radiation for him. I went the whole nine yards. I dished out over $10,000, and just having that insurance made it easier financially and mentally, because I was able to be reimbursed.

ASPCA Pet Health Insurance is a good insurance company for our pets.

We have used the ASPCA Pet Insurance service for over 16 years. Their services are comprehensive, fairly priced, and their representatives are solutions focused. Claims are processed in a reasonable amount of time. When we have experienced pet loss, their team is empathetic and eager to resolve any outstanding claims.

Great insurance, for sure I recommend it to anyone who needs a coverages for their animals. They are fast, great coverage. Mine almost 90%. And are also the customer service is very respectful. And knowledgeable. I tried other companies with other animals and they never worked as good as APSCA. They check the claims in a few days and make the reimbursement right after approval. You can do everything online.

Spend over $100 a month on pet insurance with ASCPA. Only to suddenly find out a claim for $400 is not covered because my daughter is the vet my dog was seen by...come on. ASPCA paid in the past and suddenly out of the blue they establish this policy. What good is insurance if you can't use it. All I am doing is padding their pockets. Not to mention their pay out takes months at a time. I was told at the time of signing my dog(s) up for this insurance this would not be the case. Would not recommend as they are two faced and liars.

Having had a number of other pet insurances, I can say that ASPCA has by far been better than any other pet insurance I have had in the past. The company is fair, it doesn’t raise its rates every time my pets go to the vet, and is prompt in getting me reimbursed. Thank you ASPCA staff for your professionalism.

I have been with ASPCA Pet Insurance for 15 years, initially drawn to what I believed was a reputable company. This belief was put to the test and found lacking. My experience has shown that while everything may seem fine when your dog is healthy, the true test of an insurance comes when you face a crisis. Last year, my healthy dog was diagnosed with cancer and sadly passed away within 14 days. Despite this painful loss, I decided to give ASPCA another chance with our new dog.

Customer Service seems OK every now and then calling them is like hide and seek they try to be helpful but not enough and finally got to have everything that they asked for and then they make it complicated by asking for certain history of my dog in which impossible to get because the vet don’t Have what they are requesting for. I’ve been with my bed for Since 2019. I had two dogs already with them. I have a third one right now and they don’t do checks yearly. Check if the dog is wipe, the dog is fine. We go for every Vaccination that is needed, but this company are easy to approve me and get my money in the bank but when it’s time for them to reverse, they give me a hard time asking for so many paperwork back-and-forth they even talk to the vet themselves. The vet is already annoyed with them. I finally gave up just now requesting for them to return the money that I paid monthly for the last eight months. I will never recommend this place ever.

I have had ASPCA insurance for my pup for about 3 years now. Any time my dog has any kind of issue I immediately send off the invoice and get the reimbursement within 5 days! It’s incredible how fast and efficient it is. I will never change and will eventually upgrade to include wellness checks too!

I've used their preventative health services and it was really easy. I had my vet print out a receipt and I sent that in with the claim. It usually gets processed pretty fast and I get reimbursed. But we tried to add a pet and the website didn't let us. They have to fix that. Also, the app sucks compared to the website. Other than that, I would recommend ASPCA to others.

ASPCA wouldn't cover a lab test. It was the lab coded as "Senior Wellness" even though it was just a generalized test. Because the name said wellness in it, they wouldn't cover it. It was annoying but other than that, ASPCA is worth it because I have such a great discount. I'm a veterinary technician. I get a 75% discount. It's mid-range coverage, mid-range cost. There are other companies out there that will pay more, but I would have to pay more.

I was looking at tons of different pet insurances and ASPCA was the cheapest and the best option. The enrollment was pretty easy and when I file a claim, it works very smoothly. It works well for me.

ASPCA has been great. I had a puppy boxer and they require a lot of attention. I use the insurance every month. Getting a reimbursement is really quick. It takes no longer than four weeks.

They took my payment and then they started my policy 2 weeks later and my cat got sick in between when I signed up and before my policy started. Guess what they told me my cat got sick before the policy started but yet they took my payment 2 weeks before the policy started. So of course I had to eat what I paid for my cat hospital bill!!!! Total ripped off in my words. Real sad how they run a business.

Have never had pet insurance but my brother has. My dogs have always been healthy etc. But a new one who is awesome but not graceful left me feeling pet ins. Is a good idea. Picked ASPCA for multiple reasons. Sure enough months after I got ins. The dog blew out her knee. Took to vet. They recommended surgery. Dad it done. Filed estimate before surgery 10 days out. Could not get an answer. Day after surgery denied. Turns out the vet had put a single line on paperwork with an error. Talked to Aspca and the supervisor said, "Well you didn't actually file a claim yet so do that with corrected paperwork." Denied again. They give no reason.

I liked ASPCA Pet Health Insurance's rates and coverage. I just chose the one that is for emergencies. Because moneywise, it makes more sense for the emergencies instead of paying the extra, which I would put towards the regular maintenance fees, like shots. The dog that I initially got the insurance for is a French Bulldog. Most insurance companies charge higher rates for them. And they've covered me every time I've needed them without issues. So, it has been very easy to file a claim and get reimbursed. I got somebody that was awful to deal with the first go around when asking the correct way to file. But the next person was great. This past time, my dog had a complication after a surgery that was a three-day stay in an emergency hospital on seven grand. After I filed the claim, ASPCA reimbursed me within five days for the full annual amount of $5,000. My dad is thinking of switching over to ASPCA.

I've been with ASPCA for 16 years. Their website has been easy to use and they've been very good at covering most costs of my pet.

I have two Maine Coons and I compared the quote between Nationwide Pet Insurance and ASPCA, and Nationwide provided 70% of the reimbursement and they have an annual limit of $10,000 for Maine Coons. But ASPCA can have 90% of reimbursement with unlimited amount per year. Although monthly fee is more expensive for ASPCA, I'd rather have peace of mind for the Maine Coon cat, so I enrolled my two Maine Coon cats with ASPCA and my regular short-hair domestic cat with Nationwide. ASPCA does fast reimbursements. I never had problems with that. Their app is also easy to use.

I didn't get the full on coverage with ASPCA, but it pays for part of my bills, which helps with some of the medical expenses that we have with pets.

I like ASPCA. They have been very helpful whenever I call. The policy is also very affordable. I signed both my cat and my dog up. If anything happened to either one of them, I at least have some insurance on them. I have had to use the insurance twice. I pay first, send in the claim then they send me the money back in a week once the claim is approved. I didn't realize as I was applying that they also do preventative health so I signed up one dog. Now I gotta wait for all the other policies to go through.

We have been very happy and impressed with ASPCA INS. Our dog, Teak, has the usual maladies that dogs have throughout their lives. She has also had serious issues that have been taken care of by ASPCA Ins. Claims have been handled in timely fashion and the everyone we’ve dealt with have been knowledgeable and kind and very helpful. I have recommended ASPCA Ins to family and friends who have fur babies. Thanks ASPCA!!

This is the BEST pet insurance and worth the money! I have had ASPCA for many years and they always treat me and my pets well and pay claims in a timely manner or ask for additional information if needed. I tried a less expensive policy a few years ago and it was terrible. Do not go anywhere else!

The enrollment process with ASPCA was very easy. I'm running into a few little issues lately, but up until now, it's been really good. My dog has a lot of allergies and stomach issues and has to be on a certain prescription food and prescription allergy medicine made specifically for my dog. I called and I checked with ASPCA and they said they will cover that on an ongoing basis. When I sent the latest food prescription and the receipt, it got rejected saying they now consider it a maintenance. My problem is if my dog isn't eating this food, I will be at the vet all the time on medication. My dog needs to be on this medication.

Every pet owner should have pet insurance. Not worrying about how to pay for a medical procedure makes it possible to make the best decisions for your animal. My experiences with ASPCA Pet Insurance have been really good in terms of completing and submitting claims. The processing times can be slow, but that’s gotten better recently. The app works well. All in all recommend.

I've filed a couple of claims with ASPCA. I also got the preventative care on the one younger dog that we have and they seem to be pretty fair with their analysis. I got reimbursed for what I paid for the preventative care, the new puppy exam fee, the heart worm, and the distemper shot. He's going in for neutering and I'll get something back on that too. When I talk to other dog owners and we're talking pet insurance, I'll recommend ASPCA.

I wish when we put in a claim to our health insurance it would even be half as fast. I am blown away on how fast they are. Thank you so much!!!! Keep up the incredible work and support of our pets. Thank you thank you thank you....

This is the only review website that has a high rating for ASPCA Pet Insurance. Let me save you the hassle and tell you to stay far, far away from this service. After my experience, I went on to find many other reviews with the same results. NO REIMBURSEMENT, even for things they said would be reimbursed. AVOID, AVOID, AVOID!!!

ASPCA insurance provides us with good coverage at a fair price. Their online claims submission is easy to navigate. The processing time to receive payments is excellent. When we had a problem with the system their customer service was polite and professional. We highly recommend them, and will use them again.

ASPCA pet insurance is so simple to use. I understand it and like it much better than my health insurance. The portal is simple to navigate and submitting claims is easy! Each year when it is time to renew, I appreciate a representative calling and going over the coverage with me and ensuring everything is understood.

I signed up for ASPCA just in case, and we haven't had to use it at all for our one dog, whereas our other dog, we've used it quite a bit. My dog has been diagnosed with a skin condition, and we've been at the vet almost every month and then there is the medication. Having the insurance, it covers quite a bit and they reimburse me. The only time I had a problem was when I was trying to submit two forms at once. The website wouldn't work for the second one. When I called, the lady gave me the manual form to do and the process was really quick. It was two days, when they told me it could be five to seven. It was definitely beneficial.

I've been with ASPCA for a while. My dog was having some minor issues with her teeth, so I got the full plan plus the wellness plan that helped cover some of her dental cleanings each year. I just recently did one claim. I used their member portal. I clicked on my pet, filled in my claim, and uploaded my receipt from my veterinarian. The latest claims I've done for 2024 have been processed quickly. However, from mid to late last year, it was taking them a little longer than they had ever taken to process. Normally, it's about two weeks, and last year, it was like eight weeks.

It was simple getting started with ASPCA. I sent in some paperwork showing that my account did not have any pre-existing conditions, and sent my first payment in, and it was all set. They have a great policy although I found policies that are just as good but cheaper.

It is impossible to cancel this service. I found several other insurance options that both had much better coverage and cost less so I decided to switch. I followed the instructions on the website to cancel my service but they have now charged me three extra months, despite more emails and phone calls. I had to fill out a form with my bank to keep them from charging me again.

I placed a claim and it wasn't processed. Supposedly they requested info from the vet and claimed the vet didn't send it. I called the vet and the vet never received a request. I gave them the email address to send it to and they still didn't process it. I had to call and get nasty for them to get the info from the vet. It took 2 to 3 weeks to process the claim. UNACCEPTABLE!!

I haven't had an issue with ASPCA until now. I have two dogs and with the last claim I filed, they wouldn't accept the invoice that I attached to the claims because one figure went for one dog and the other figure was for the other dog. I needed an itemized bill but my vet doesn't do that. Other than that, everything's been great so far.

It's an easy process to file claims. We've never had major issues in terms of trying to get payout for a claim. For one period of time, they were delayed with processing. But they had a bunch of claims coming through awkwardly at that time. Other than that, it has been a very smooth process. And most of the time, they were right on the board with what we pay for and what we get compensated for.

I enrolled with ASPCA online and the online setup was good. Also, when I submit a claim, they work very fast. They are doing a great job.

Having this coverage helped save me money on some of my pet expenses. There appear to be some expenses not covered that I believe should be such as the required poison control call ($100 charge) before taking my animal to the emergency room. And some maintenance visits required, such as vaccinations for Bordetella, parvo, rabies. Filing a claim was not easy at first however now that I have submitted a few claims, it has become a bit easier.

I learnt the hard way how painful not having pet insurance can be. The shear heartbreak when they are really sick and the massive medical bills to save a life. Thank Goodness for my Vet telling me about ASPCA they have literally been a lifesaver for my two Frenchies. And the major help they have been along the way even with our wellness plan added coverage. Well worth the money for the policy. Thank you ASPCA!! From Jake and Blaze.

I like the online platform. I very easily upload the PDFs from my vet & am reimbursed within a week. I have not had any issues with getting my payout. I have never tried the "pay my vet" option, but I'm guessing it's just as simple. It's definitely been worth it when surprise health issues crop up with my dog.

Enrolling my two pets with ASPCA was super easy. They're both small dogs and about two years of age. They're healthy right now, but as they get older, health problems come with it. My coverage is 80%, so can you imagine how much you save on that and if you have to take down for some type of emergency like that? ASPCA has great coverage.

The enrollment with ASPCA was fine. I just was ready to change the policy, and I couldn't do it online for some reason. It doesn't give you that option. Other than that, I just learned something that I didn't know before, which was added to the policy, and that was really good to hear. So far, so good.

Signup with ASPCA seemed simple, and I just had to use it this year for a cat that has been diagnosed with joint pain. The cat is limping, and the vet told me there was an injection that could be used to help with the pain. It requires three shots, and the cat just had the third one. The first two were reimbursed. It looks like 90%. Overall, it's very valuable to have pet insurance. People need to be able to afford to take care of their pet, and it's horrible when they can't.

I've never had any problems with any of my claims. I submit the bill after it's paid online and their reimbursement is very prompt. I get reimbursed within three days. I'd tell others to get it.

ASPCA's website was very easy to navigate through and user-friendly. I got their basic coverage and I added on preventative coverage for my dog, but it's still wrapped into one policy. There have been a couple of times where my puppy gets into something she's not supposed to or something pops up that I didn't really expected and for that reason, it's been really helpful to have the policy. I can go to the vet and be assured that I'm not gonna be spending hundreds of dollars and that I'm gonna get some of that money back.

Having pet insurance is very important in America, and ASPCA is efficient. I get a claim, put it in and they return money. They're good. There are cheaper or better services on the market that don't incrementally go up at the same level as ASPCA does, but they're fine.

I gave insured 2 dogs and a new cat with ASPCA pet insurance. They are very easy to work with and process claims speedily. One of my dogs was older and with many medical issues. Milo’s claims were paid at a very high percentage which made things easier. They even paid for his euthanasia when that was necessary.

I started using ASPCA a couple of months ago. I haven't had any trouble submitting claims in the online portal and I also haven't had anything denied, which is good. My dog has cancer, so that sucks. But the insurance has been great since my dog got sick and I've had to submit claims. Her medical expenses have qualified for coverage under the plan.

I liked what ASPCA covered and the price for what they covered. The enrollment was easy and smooth. It was online. They're always there to talk to if I need to. They've always been pleasant.

ASPCA has been great. The plan we chose is exactly what we expected. Ever since we signed up for pet insurance, submitting claims and everything has been super easy and we never had a problem with them. I signed up for them initially at full price and then I switched employers and my current employer offered some kind of group discount on them. So, it worked out even better. Upon enrollment, we had to submit medical forms, understandably, to prove our pet's age and her current health status.

It was an easy signup process and they have been awesome and very helpful so far. I've even had questions and reaching out to someone about that was very easy. I would 10 out of 10 recommend them to anyone that needs pet insurance.

I had my Rottweiler insured. The vet bills can be extremely expensive. I looked into it and ASPCA was affordable and it helped. The claims process is simple now that I do it online. I used to send in the paper claims and just wait. A lot of times, the representatives said they didn't receive it. So, they suggested I should file online. However, there was a little glitch in the beginning and I said next time I have that problem, I was gonna call. But suddenly, it was gone and it was easier. Also, if I have a question, usually, I call and someone picks up and they give me the information. They're very friendly. You can also find everything online.

Policy language is simple to understand. Filing a claim is a pretty simple process. Claims are completed pretty timely. Questions I had with reimbursements were answered fully. Representatives have been very helpful, communicate well, and are very courteous. Very grateful to be able to have insurance for my pet because it helps relieve some of the financial pressure that comes with providing major and long term care for my pet.

ASPCA's cost is reasonable, and the enrollment was easy. Having pet insurance is very valuable. It helps a lot. I would recommend ASPCA Pet Insurance. They reimbursed me promptly. The turnover time is good.

I did the enrollment with APSCA online and it was great. The pet insurance is convenient. My pets are probably still young but from time to time, they have accidents. So, that insurance comes handy, at least for my dog.

Overall, I am satisfied with the coverage for my two dogs thus far. However, the annual premium seems to increase more than one would hope. They make the process of making claims fairly easy and keep you apprised. They are good about processing the claims as quickly as possible and keeping you informed along the way.

After having this policy for 5 or 6 years I finally had to submit a claim for an operation my dog needed. They paid my claim promptly and to my satisfaction. The premiums I've paid far exceed the amount of my claim but that is how insurance works and I am pleased that they were there for reimbursement.

When we adopted our beautiful little cockapoo after fostering her and insured her, we had no idea that in just a few short years she would contract an autoimmune disorder that changed so much in her life and ours. ASPCA has been there every step of the way to help us through all our questions and concerns of what will be covered under our plan. They have THE BEST customer service!! Their Underwriters have all been so pleasant when we have needed clarifications and even helped us with an appeal on an invoice that we didn't know we could attach to our dog's condition. And then without needing to follow up our appeal was approved and the additional reimbursement was deposited into our account.

We highly recommend ASPCA pet insurance. We've had our pets insured through ASPCA for approximately 5 years now. Once we submit a claim, it's only a matter of weeks before we're reimbursed. There are several different plans from which to choose, so customizing a plan to meet your pets specific needs is easy.

ASPCA is great! Customer is always caring and kind! Service is great and rates are even better! Thanks for always being there for my pets and I! I recommend ASPCA pet insurance to everyone! If you are looking for animal insurance, this is the company to work with! Truly a fantastic team!

I bought this policy for my Biewer Terrier when he was 3 mos old. He’s now 3 years old and the policy benefits and service have been great. My claims are processed in a timely manner and reimbursements are lightning fast. I have never had an issue with a claim - they cover exactly what they say they will. No guessing and no fine print.

The enrollment was really fast and easy. I like that they also did wellness and I added that to my policy. ASPCA has been easy to use, fast, and reliable.

We had a claim for our dog and it was super smooth and easy! Easy to submit our claim and payment was received quickly! While we were worried about our dog, we didn't have to worry about the financial aspect of it all. I have already recommended ASPCA Pet Insurance to other friends with pets.

Have never had issues being denied coverage. I have found that they are very fair with reimbursement. The way coverage increases if you put your pet on from a young age is appropriate value. Claim reimbursement should be faster but I accept that because of the reliability and consistency of the above factors.

Purchased this insurance for my cat to ensure I would always be able to properly provide for him. It has been one of my best decisions, since he has had ongoing URI issues. ASPCA has been wonderful. I selected the hundred dollar deductible with 90/10 up to 5k. I have never come anywhere near that limit, and never hope to. I would be more than happy to pay my premiums and have no claims, just having the insurance is peace of mind. The staff is personable, professional, and a joy to deal with, most of them have fur babies too.

The ASPCA system is flawed in following way. If you choose annual payments and have multiple pets insured .. ALL accounts update to ANNUAL payments. In other words, you cannot select SOME pets for monthly and others annual payments. It is a global change that can be changed only by calling in. Come on IT folks!! Anyway, I fixed it with a call to customer service. Thanks!!

The process with ASPCA when using the pet insurance is sometimes good but when it’s not in your favor, it’s not the best. I put in a claim one time for one of my horses when he had an eye injury and the way that the vet wrote it was conjunctivitis but it was sand in the eye that caused it. So, there's always a little dispute here and there about whether it's an injury or an illness. I just switched my last animal over to ASPCA because the rates are better and they were easier to work with than Trupanion.

Enrolling with ASPCA Pet Health Insurance was straightforward, general information of my information, animal information, what type, age, any background or history. And after a month or two, the insurance would kick in. The only thing I don't like is the reimbursement process. Whenever I get a bill, I immediately upload the information. When I first started, it said it was two weeks on average for it to get reimbursed. The first time was fine. But after that, it prolonged up to a month on a lot of my reimbursements. So, I usually had to call ASPCA, bring it up to their attention, and they would go ahead and try to take notice. The longest I've waited was a bit more than a month. But the insurance is very valuable.

I used it one time and it went very well. I was able to do everything on the online app. The online app is self-sufficient and it works out well.

I've been satisfied with the service. It's a steep annual premium that we pay, but we've more than recovered in health insurance and veterinary costs this year than what we paid for the service. It's been a good deal for us. ASPCA is easy to deal with it.

That day on the online sign-up, there was a problem with the checkout section so I gave ASPCA a call. They said that there were several people having problems with the checkout that day but were able to help me 100% complete everything. Everything went very smoothly. They were very quick to help me and understand what I was trying to do. Filing a claim was also extremely easy. I went to the app on my phone and sent the information over. Three days later, I already was reimbursed. I was shocked at how quickly the claims were paid out. I had had insurance with another company and it took months to get reimbursed. I'm extremely happy with ASPCA. Their communication, the way that they do their claims, the website, everything about them is 100% better.

I am very happy with this company. They are very kind and knowledgeable. I would highly recommend ASPCA. The app is very easy to use and the response and reimbursement is done in a timely matter. I haven't had any issues in the five years I have been insured by them.

I have two Chihuahuas covered with ASPCA. I've had to have injury, follow-up visits, and blood work done. They covered 90% minus the deductible. So far, so good.

The service is good. But there have been long delays recently and the team has been working on that. It took 35 days at some point to have some claims acknowledged. But overall, I'm satisfied. Some of the needs for my pet have been covered and others have not been covered.

I have had nothing but positive experiences with ASPCA pet insurance. Submitting claims has been easy and I have never had any of my claims denied or questioned. Extremely happy with the accident/Illness coverage. Most importantly it has given me the ability to keep my dog healthy without fearing for the expenses.

Their premiums were a lot cheaper than they are now. They've gone up considerably, and I thought about dropping it, but at this point, I'm gonna stick with it. With the cost today of vets, it's very valuable. The ease of filing a claim is very straightforward. You just take a picture of the invoice, and upload it. The claim is easy to fill out and then the reimbursement is usually within less than a week.

I have had your insurance for years. But, something is broken. For years, I could upload the pdf straight onto my claim. After many hours and a few calls to/from your nice customer service staff, and your IT I was still jammed. Yesterday, at my veterinarian clinic, I asked if anyone else had said anything about ASPCA insurance being gummed up. The receptionist said MANY clients have said it's gummed up and the only way to upload is to take a photo. jpg load fine! Please change your instructions so we don't have to waste so much time doing something that should be simple.

I have been so disappointed in this insurance and canceled today after 13 years of disappointment. I wish I had done so earlier. I got sucked in by the fact that it has the ASPCA seal of approval but it’s just your typical insurance trying not to reimburse you for anything. And when they do reimburse it’s always at least 30% less than the charge because they say their reimbursement amount is the market rate, which has never been the case. I have been paying for it for 13 years and have gotten very little back even though I have only made a handful of claims. They characterize what is in the medical records incorrectly and in a way that ensures they won’t have to reimburse - like as something congenital when it was actually just an infection that resolved after treatment. And it’s not cheap! Really, really regret that I ever got this insurance. I would have spent less money if I had just paid out of pocket. I’d stay away!

I have a horse insured with ASPCA. Signing up was very simple and easy. I did it on the phone app. I had to use the insurance one time. It was hassle-free, and they did what they said they would do. ASPCA is easy to work with. They do what they say. I never had an issue. I'm happy with my coverage.

Enrolling was very simple. APSCA covers a decent amount of services. They have reasonable rates. But some of their contact information isn't really easy to find. Other than that, my best friend's daughter got a new puppy and I told them to get him enrolled in insurance right away.

The enrollment process was really easy. I did it online from a PetDesk. They let me customize some things in my policy. It covered the general visit, and then my cat got bloodwork during it and it covered a portion of that and also a portion of the nail clipping. The visit was $150 and I got a $50 check back.

My overall experience over the past two year has been excellent. Unfortunately, my rescue dog, Johnny, suffered with Lyme Disease and then Heartworm. His treatment protocol for each was long and intensive, requiring numerous medications and veterinary visits. Without fail ASPCA, timely and properly processed all claims and covered claims totaling almost $10,000.

We have unfortunately needed to use our pet insurance for major incidents already - and we are so glad we have it! We would have been out of pocket many thousands of dollars more than we ended up needing to pay. The webpage is easy to use and the options are great for coverage. We had no issues getting our claims back, too. Thank you!

The claim process has taken a little longer than expected at times but everyone I have ever spoken to has always been so helpful and friendly. As a 1st time pet owner I didn’t know who to trust but as I looked up ASPCA always had great reviews and has been around for years I trust them with my pups insurance and would recommend to any other pet owners.

I'm waiting to see if ASPCA is gonna honor insurance claims, but it's been four weeks now, so I'm not happy. They appeared to be the easiest amongst the lot of them, but I'm not so sure I made a good move. They're very slow in paying up. I'll give them another few days, and if they don't come good, I'll cancel it.

I got a puppy and it's a French Bulldog and I wanted to make sure that she was covered. I got the basic stuff from ASPCA and I added coverage that can help with some of the routine maintenance costs like the shots. The enrollment was excellent. When I called, the representative was great, informative and walked me through different options to make sure that it was the right one that I wanted. Didn't try to upsell me. Just wanted to clarify and make sure I knew what I was getting. It was a good conversation.

The enrollment process with ASPCA Pet Health Insurance was easy. You could do it on an app. It's been a really good experience with them. Also, they're very good at paying claims. I like them a lot. Especially for old pets.

Having pet insurance is valuable, and enrolling with ASPCA was easy. It was three steps and it was easy to follow.

The review of a claim went fabulously. The whole process went smooth and swiftly, until a check was cut instead of direct deposit. I am set up for direct deposit. The policy is to cut a check when an initial claim was overturned. This slowed everything way down making it a two to four week process. Since Covid-19 my mail gets misdelivered. Not good. Cutting a check makes no sense. Plus the timing to pay off the credit card charges comes into play.

Having pet health insurance is very valuable. Depending on the dog's breed, you can put into consideration that other dogs are more high-maintenance than others, and once you consider those things, then you should get pet insurance accordingly. For our case, we acquired a bulldog, and those breeds are very high-maintenance. We said, "Hey, we're gonna need pet insurance, for sure." Enrolling with ASPCA was quite smooth. It was all online, and that was even more of a convenience. It was very straightforward, and it's been great thus far.

I got the plan for wellness and the price was pretty good. Their process was straightforward. My dog was spayed and I was reimbursed. They let me know when it was taking them a little longer to process the claim. ASPCA's coverage is okay. I was reimbursed over half the money I spent. But the issue with all insurance is you gotta have the money upfront. If you don't, your animal can be out of the game. Other than that, each time I spoke with them, my questions were answered.

I went online to their website, registered, put in my pets' information, their age, their breed, and gave me some medical questions, and gave me a quote. It was easy. It was also quick compared to a lot of other places that you get reimbursed or submit claims for. We had shots and wellness checkups. For the wellness, it's not great. It's a little bit. But like regular people insurance, once you hit your deductible, it's easy.

I've filed a number of claims for our cats, and have always been reimbursed promptly - with no fuss. And when I've had to interact with customer service, the reps have been kind, friendly and extremely helpful (which is more than I can say for the reps at one of ASPCA's leading competitors). I highly recommend ASPCA Pet Health Insurance!

This is my third year with the insurance and I am happy to have it. In case of an emergency or illness ASPCA has always attended my claims in a timely manner. They also offer Preventive care that it is very convenient, you can choose your coverage, vaccines, dental cleanings, parasite prevention. It is very complete.

The lady didn’t know the coverage I had previously. I had to ask her to add on two things because she didn’t “see” that I had that in previous coverage. Was not very good at all. Each time she said, "Oh sorry I didn’t see that." I mean it’s her job to see it.

The ASPCA insurance has saved me. My lab was diagnosed with Addison's disease. She has to go to vet monthly. If not for this insurance we could not have afforded her treatments. Now we have another puppy and the first thing I did was get her insured also. I receive reimbursement quickly and only have to send in invoice. Could not be any easier to use. If you're shopping for pet insurance this is the one for you. Thank you ASPCA.

Everything was really good. It was a very simple online process. Their cost and coverage are the best that I've found so far.

It's taking a really long time to get claims done. This month, I had $1,500 in claims. I needed that cash and it took about 33 days. When I first got this insurance, the claims process would take a week. But they overall have been really good.

ASPCA is good. I adopted a newer dog earlier this year, and I didn't realize that I hadn't added the preventative coverage. I don't remember seeing it to click on it. All my other dogs have had it, so I thought it was just gonna flow together, but it didn't. So, I have to wait until the renewal next year to add that. Having the insurance is one of the best things that we've done for them. My dogs have had several surgeries, different conditions, and we are constantly at the doctor's office with them. So, it has greatly helped. The only real issue I have is the processing time for claims that it can extend to a month or more. I do recommend them. My sister has a policy for her dog because I recommended.

ASPCA has done a lot for us. My dog has had 2 surgeries and very little has come out of our money. I would strongly recommend to get the insurance from aspca. Thank you aspca. Without this insurance I don't know what we would have done. I did not want to see her suffer and I didn't want to put her to sleep. She had a knee replacement and everything came out perfect. Thank you again ASPCA.

ASPCA has been such a great investment. They genuinely care about your pets and are very responsive if you need someone live to talk to via phone or email. You also get some coverage for ASPCA poison control. Sometimes it takes awhile to get reimbursed (about a month in some cases). Other than that we love ASCPA for our corgi Kaia.

ASPCA is wonderful. Every time I have a claim, it's so easy. I just get the receipt from my vet, load it in, and answer all the questions. They're really quick too. I highly recommend this insurance. It has a good return on investment.

ASPCA Pet Health Insurance is the only insurance that is worth it. I just submitted my claims online. But the claims process was extremely slow. It took between 30 and 40 days. If the claim service was a bit faster, I'd be happier. Our coverage is $3 a month. It's 90% coverage after the year deductible is met. And the deductible is low. So, it’s nice.

I liked ASPCA's price and they had some good reviews. We have elderly Great Danes, so they're taking a lot of medications and the insurance saves me money. So, it's been good. Also, it seems to be reliable and they don't hassle you. You get fairly good turnaround on their claims.

I wanna thank the staff that have helped out. I have a very sick dog, and I've filed a lot of claims because she has had so many challenges. She's got about four diseases that she's been fighting, and it's been about two years now. She's still with us, but a lot of things I couldn't do if I didn't have the insurance. Recently, I filed four claims in two weeks. They were gummed up a little, so I called on Friday last week and talked to someone. She said, “I'll look into this and I'll put a tag on it.” That makes me feel good. I'm not being blown off and I'm treated with compassion. They were on it, and I got reimbursed today.

We've had nothing but good experience with ASPCA. Although sometimes, it takes a little long to get our share back. But it's nice to know that if we're paying $200 for our animal to be seen, we'll get part of that back. It's an incentive to stay with the company.

I have had a wonderful experience with this insurance. They are extremely responsive and helpful. They handled my last claim with my horse and sent me a wonderful handwritten note for my loss. I would highly recommend this insurance to others and will continue to use this for ALL my pets!!

It was extremely easy to sign up all my dogs (3 of them) for ASPCA's insurance. They had a lot of great options for coverage. Also, they were wonderful to work with when we had a claim for one of our dogs. The claims process was fast - ASPCA got all the records from our vet and processed the claim quickly. I would recommend pet owners get pet insurance, and I am very happy with ASPCA and would recommend them to anyone.

I filed a claim with ASPCA; Noble had to go to the vet. The bill was mind-boggling but ASPCA took care of it. The claim was settled with expedience. I did not have to wait for weeks for the claim to be settled. I'm so glad that I chose this company to ensure my beloved Noble.

ASPCA representatives have always been very helpful and empathetic. I have received great customer service. I use the app to submit claims, which is easy to use, and have prompt response on reimbursement. I am very, very satisfied and have since added another pet. I have recommended to my family and friends.

We have been with ASPCA Insurance since 2018 for our Schnauzer and 2023 for our Terrier and could not be happier. Our Schnauzer saw emergency vet last year and we got money back within 2 days. Never had a problem with logging a claim or help from customer service. We travel around the country and never had a problem using the services.

There are a lot of pet insurance companies out there (we know, we used them) that seem to always find a way to not cover a claim despite what is stated to be covered. ASPCA has covered every claim we have made exactly as they stated they would. We have never had a hassle or a problem getting one of our claims settled properly. We have never had to go back and provide more information or documentation. Every claim has been processed and covered exactly as expected. Very happy customers!

Having pet insurance is absolutely a no brainer and ASPCA Pet Health Insurance makes it as easy and painless as possible. I am able to get money back on all of my preventative visits as well as emergency visits. The process is very easy, all you have to do is login and upload your receipt and provide a few pieces of information.

My dog had surgery on his mouth and eye. It cost me $2200. I spoke to a representative at ASPCA before the surgery and they led me to believe it would be covered. Then after surgery they rejected the claim as preexisting condition. The surgeon even wrote a letter saying it was not a preexisting condition. I appealed and they rejected. They had no trouble taking my premiums since 2018 but were very quick to tell me they would not pay. They kept asking for more information which I provided. They stalled that way from 4/4/23 to 7/6/23 only to reject the appeal. Do not trust the ASPCA insurance company. Debra was representative who told me to go ahead with surgery and James F. rejected my claim.

Calls with care team are professional and friendly!! Good, courteous communication. Above and beyond normal expectations. Staff member listened well with care and concern about my pet and made it comfortable for me. Will recommend to friends and family. Every encounter I've had with care team, staff member was attentive, responsive, and friendly. Resolve issues in timely matter. Satisfaction level is very good. Nice, pleasant conversation with agent on call. My pet cat and myself are happy to reach out to care team.

Telephone requests and insurance purchase was easy. Personnel were consistently pleasant to work with and they knew that they were doing. Nice. I never got disconnected, which is common. Insurance premiums are auto-pay and there's never been a problem. One claim, years ago, was honored without much hassle. I'm completely satisfied with your product and service.

I have had this insurance for about two years. It is easy to use and submit claims. Only disappointment is that the vets charge so much more than what is covered that you only get a small percent back. Other than that, I am extremely pleased with the coverage and I recently signed up for my new puppy as well. It reassures me to know that should something unexpected happen, that my dogs are covered.