ASPCA Pet Health Insurance Reviews

ASPCA Pet Health Insurance is a good insurance company for our pets.

We have used the ASPCA Pet Insurance service for over 16 years. Their services are comprehensive, fairly priced, and their representatives are solutions focused. Claims are processed in a reasonable amount of time. When we have experienced pet loss, their team is empathetic and eager to resolve any outstanding claims.

Great insurance, for sure I recommend it to anyone who needs a coverages for their animals. They are fast, great coverage. Mine almost 90%. And are also the customer service is very respectful. And knowledgeable. I tried other companies with other animals and they never worked as good as APSCA. They check the claims in a few days and make the reimbursement right after approval. You can do everything online.

Spend over $100 a month on pet insurance with ASCPA. Only to suddenly find out a claim for $400 is not covered because my daughter is the vet my dog was seen by...come on. ASPCA paid in the past and suddenly out of the blue they establish this policy. What good is insurance if you can't use it. All I am doing is padding their pockets. Not to mention their pay out takes months at a time. I was told at the time of signing my dog(s) up for this insurance this would not be the case. Would not recommend as they are two faced and liars.

Having had a number of other pet insurances, I can say that ASPCA has by far been better than any other pet insurance I have had in the past. The company is fair, it doesn’t raise its rates every time my pets go to the vet, and is prompt in getting me reimbursed. Thank you ASPCA staff for your professionalism.

I have been with ASPCA Pet Insurance for 15 years, initially drawn to what I believed was a reputable company. This belief was put to the test and found lacking. My experience has shown that while everything may seem fine when your dog is healthy, the true test of an insurance comes when you face a crisis. Last year, my healthy dog was diagnosed with cancer and sadly passed away within 14 days. Despite this painful loss, I decided to give ASPCA another chance with our new dog.

Customer Service seems OK every now and then calling them is like hide and seek they try to be helpful but not enough and finally got to have everything that they asked for and then they make it complicated by asking for certain history of my dog in which impossible to get because the vet don’t Have what they are requesting for. I’ve been with my bed for Since 2019. I had two dogs already with them. I have a third one right now and they don’t do checks yearly. Check if the dog is wipe, the dog is fine. We go for every Vaccination that is needed, but this company are easy to approve me and get my money in the bank but when it’s time for them to reverse, they give me a hard time asking for so many paperwork back-and-forth they even talk to the vet themselves. The vet is already annoyed with them. I finally gave up just now requesting for them to return the money that I paid monthly for the last eight months. I will never recommend this place ever.

I have had ASPCA insurance for my pup for about 3 years now. Any time my dog has any kind of issue I immediately send off the invoice and get the reimbursement within 5 days! It’s incredible how fast and efficient it is. I will never change and will eventually upgrade to include wellness checks too!

I've used their preventative health services and it was really easy. I had my vet print out a receipt and I sent that in with the claim. It usually gets processed pretty fast and I get reimbursed. But we tried to add a pet and the website didn't let us. They have to fix that. Also, the app sucks compared to the website. Other than that, I would recommend ASPCA to others.

ASPCA wouldn't cover a lab test. It was the lab coded as "Senior Wellness" even though it was just a generalized test. Because the name said wellness in it, they wouldn't cover it. It was annoying but other than that, ASPCA is worth it because I have such a great discount. I'm a veterinary technician. I get a 75% discount. It's mid-range coverage, mid-range cost. There are other companies out there that will pay more, but I would have to pay more.

I was looking at tons of different pet insurances and ASPCA was the cheapest and the best option. The enrollment was pretty easy and when I file a claim, it works very smoothly. It works well for me.

ASPCA has been great. I had a puppy boxer and they require a lot of attention. I use the insurance every month. Getting a reimbursement is really quick. It takes no longer than four weeks.

They took my payment and then they started my policy 2 weeks later and my cat got sick in between when I signed up and before my policy started. Guess what they told me my cat got sick before the policy started but yet they took my payment 2 weeks before the policy started. So of course I had to eat what I paid for my cat hospital bill!!!! Total ripped off in my words. Real sad how they run a business.

Have never had pet insurance but my brother has. My dogs have always been healthy etc. But a new one who is awesome but not graceful left me feeling pet ins. Is a good idea. Picked ASPCA for multiple reasons. Sure enough months after I got ins. The dog blew out her knee. Took to vet. They recommended surgery. Dad it done. Filed estimate before surgery 10 days out. Could not get an answer. Day after surgery denied. Turns out the vet had put a single line on paperwork with an error. Talked to Aspca and the supervisor said, "Well you didn't actually file a claim yet so do that with corrected paperwork." Denied again. They give no reason.

I liked ASPCA Pet Health Insurance's rates and coverage. I just chose the one that is for emergencies. Because moneywise, it makes more sense for the emergencies instead of paying the extra, which I would put towards the regular maintenance fees, like shots. The dog that I initially got the insurance for is a French Bulldog. Most insurance companies charge higher rates for them. And they've covered me every time I've needed them without issues. So, it has been very easy to file a claim and get reimbursed. I got somebody that was awful to deal with the first go around when asking the correct way to file. But the next person was great. This past time, my dog had a complication after a surgery that was a three-day stay in an emergency hospital on seven grand. After I filed the claim, ASPCA reimbursed me within five days for the full annual amount of $5,000. My dad is thinking of switching over to ASPCA.

I've been with ASPCA for 16 years. Their website has been easy to use and they've been very good at covering most costs of my pet.

I have two Maine Coons and I compared the quote between Nationwide Pet Insurance and ASPCA, and Nationwide provided 70% of the reimbursement and they have an annual limit of $10,000 for Maine Coons. But ASPCA can have 90% of reimbursement with unlimited amount per year. Although monthly fee is more expensive for ASPCA, I'd rather have peace of mind for the Maine Coon cat, so I enrolled my two Maine Coon cats with ASPCA and my regular short-hair domestic cat with Nationwide. ASPCA does fast reimbursements. I never had problems with that. Their app is also easy to use.

I didn't get the full on coverage with ASPCA, but it pays for part of my bills, which helps with some of the medical expenses that we have with pets.

I like ASPCA. They have been very helpful whenever I call. The policy is also very affordable. I signed both my cat and my dog up. If anything happened to either one of them, I at least have some insurance on them. I have had to use the insurance twice. I pay first, send in the claim then they send me the money back in a week once the claim is approved. I didn't realize as I was applying that they also do preventative health so I signed up one dog. Now I gotta wait for all the other policies to go through.

We have been very happy and impressed with ASPCA INS. Our dog, Teak, has the usual maladies that dogs have throughout their lives. She has also had serious issues that have been taken care of by ASPCA Ins. Claims have been handled in timely fashion and the everyone we’ve dealt with have been knowledgeable and kind and very helpful. I have recommended ASPCA Ins to family and friends who have fur babies. Thanks ASPCA!!

This is the BEST pet insurance and worth the money! I have had ASPCA for many years and they always treat me and my pets well and pay claims in a timely manner or ask for additional information if needed. I tried a less expensive policy a few years ago and it was terrible. Do not go anywhere else!

The enrollment process with ASPCA was very easy. I'm running into a few little issues lately, but up until now, it's been really good. My dog has a lot of allergies and stomach issues and has to be on a certain prescription food and prescription allergy medicine made specifically for my dog. I called and I checked with ASPCA and they said they will cover that on an ongoing basis. When I sent the latest food prescription and the receipt, it got rejected saying they now consider it a maintenance. My problem is if my dog isn't eating this food, I will be at the vet all the time on medication. My dog needs to be on this medication.

Every pet owner should have pet insurance. Not worrying about how to pay for a medical procedure makes it possible to make the best decisions for your animal. My experiences with ASPCA Pet Insurance have been really good in terms of completing and submitting claims. The processing times can be slow, but that’s gotten better recently. The app works well. All in all recommend.

I've filed a couple of claims with ASPCA. I also got the preventative care on the one younger dog that we have and they seem to be pretty fair with their analysis. I got reimbursed for what I paid for the preventative care, the new puppy exam fee, the heart worm, and the distemper shot. He's going in for neutering and I'll get something back on that too. When I talk to other dog owners and we're talking pet insurance, I'll recommend ASPCA.

I wish when we put in a claim to our health insurance it would even be half as fast. I am blown away on how fast they are. Thank you so much!!!! Keep up the incredible work and support of our pets. Thank you thank you thank you....

This is the only review website that has a high rating for ASPCA Pet Insurance. Let me save you the hassle and tell you to stay far, far away from this service. After my experience, I went on to find many other reviews with the same results. NO REIMBURSEMENT, even for things they said would be reimbursed. AVOID, AVOID, AVOID!!!

ASPCA insurance provides us with good coverage at a fair price. Their online claims submission is easy to navigate. The processing time to receive payments is excellent. When we had a problem with the system their customer service was polite and professional. We highly recommend them, and will use them again.

ASPCA pet insurance is so simple to use. I understand it and like it much better than my health insurance. The portal is simple to navigate and submitting claims is easy! Each year when it is time to renew, I appreciate a representative calling and going over the coverage with me and ensuring everything is understood.

I signed up for ASPCA just in case, and we haven't had to use it at all for our one dog, whereas our other dog, we've used it quite a bit. My dog has been diagnosed with a skin condition, and we've been at the vet almost every month and then there is the medication. Having the insurance, it covers quite a bit and they reimburse me. The only time I had a problem was when I was trying to submit two forms at once. The website wouldn't work for the second one. When I called, the lady gave me the manual form to do and the process was really quick. It was two days, when they told me it could be five to seven. It was definitely beneficial.

I've been with ASPCA for a while. My dog was having some minor issues with her teeth, so I got the full plan plus the wellness plan that helped cover some of her dental cleanings each year. I just recently did one claim. I used their member portal. I clicked on my pet, filled in my claim, and uploaded my receipt from my veterinarian. The latest claims I've done for 2024 have been processed quickly. However, from mid to late last year, it was taking them a little longer than they had ever taken to process. Normally, it's about two weeks, and last year, it was like eight weeks.

It was simple getting started with ASPCA. I sent in some paperwork showing that my account did not have any pre-existing conditions, and sent my first payment in, and it was all set. They have a great policy although I found policies that are just as good but cheaper.

It is impossible to cancel this service. I found several other insurance options that both had much better coverage and cost less so I decided to switch. I followed the instructions on the website to cancel my service but they have now charged me three extra months, despite more emails and phone calls. I had to fill out a form with my bank to keep them from charging me again.

I placed a claim and it wasn't processed. Supposedly they requested info from the vet and claimed the vet didn't send it. I called the vet and the vet never received a request. I gave them the email address to send it to and they still didn't process it. I had to call and get nasty for them to get the info from the vet. It took 2 to 3 weeks to process the claim. UNACCEPTABLE!!

I haven't had an issue with ASPCA until now. I have two dogs and with the last claim I filed, they wouldn't accept the invoice that I attached to the claims because one figure went for one dog and the other figure was for the other dog. I needed an itemized bill but my vet doesn't do that. Other than that, everything's been great so far.

It's an easy process to file claims. We've never had major issues in terms of trying to get payout for a claim. For one period of time, they were delayed with processing. But they had a bunch of claims coming through awkwardly at that time. Other than that, it has been a very smooth process. And most of the time, they were right on the board with what we pay for and what we get compensated for.

I enrolled with ASPCA online and the online setup was good. Also, when I submit a claim, they work very fast. They are doing a great job.

Having this coverage helped save me money on some of my pet expenses. There appear to be some expenses not covered that I believe should be such as the required poison control call ($100 charge) before taking my animal to the emergency room. And some maintenance visits required, such as vaccinations for Bordetella, parvo, rabies. Filing a claim was not easy at first however now that I have submitted a few claims, it has become a bit easier.

I learnt the hard way how painful not having pet insurance can be. The shear heartbreak when they are really sick and the massive medical bills to save a life. Thank Goodness for my Vet telling me about ASPCA they have literally been a lifesaver for my two Frenchies. And the major help they have been along the way even with our wellness plan added coverage. Well worth the money for the policy. Thank you ASPCA!! From Jake and Blaze.

I like the online platform. I very easily upload the PDFs from my vet & am reimbursed within a week. I have not had any issues with getting my payout. I have never tried the "pay my vet" option, but I'm guessing it's just as simple. It's definitely been worth it when surprise health issues crop up with my dog.

Enrolling my two pets with ASPCA was super easy. They're both small dogs and about two years of age. They're healthy right now, but as they get older, health problems come with it. My coverage is 80%, so can you imagine how much you save on that and if you have to take down for some type of emergency like that? ASPCA has great coverage.

The enrollment with ASPCA was fine. I just was ready to change the policy, and I couldn't do it online for some reason. It doesn't give you that option. Other than that, I just learned something that I didn't know before, which was added to the policy, and that was really good to hear. So far, so good.

Signup with ASPCA seemed simple, and I just had to use it this year for a cat that has been diagnosed with joint pain. The cat is limping, and the vet told me there was an injection that could be used to help with the pain. It requires three shots, and the cat just had the third one. The first two were reimbursed. It looks like 90%. Overall, it's very valuable to have pet insurance. People need to be able to afford to take care of their pet, and it's horrible when they can't.

I've never had any problems with any of my claims. I submit the bill after it's paid online and their reimbursement is very prompt. I get reimbursed within three days. I'd tell others to get it.

ASPCA's website was very easy to navigate through and user-friendly. I got their basic coverage and I added on preventative coverage for my dog, but it's still wrapped into one policy. There have been a couple of times where my puppy gets into something she's not supposed to or something pops up that I didn't really expected and for that reason, it's been really helpful to have the policy. I can go to the vet and be assured that I'm not gonna be spending hundreds of dollars and that I'm gonna get some of that money back.

Having pet insurance is very important in America, and ASPCA is efficient. I get a claim, put it in and they return money. They're good. There are cheaper or better services on the market that don't incrementally go up at the same level as ASPCA does, but they're fine.

I gave insured 2 dogs and a new cat with ASPCA pet insurance. They are very easy to work with and process claims speedily. One of my dogs was older and with many medical issues. Milo’s claims were paid at a very high percentage which made things easier. They even paid for his euthanasia when that was necessary.

I started using ASPCA a couple of months ago. I haven't had any trouble submitting claims in the online portal and I also haven't had anything denied, which is good. My dog has cancer, so that sucks. But the insurance has been great since my dog got sick and I've had to submit claims. Her medical expenses have qualified for coverage under the plan.

I liked what ASPCA covered and the price for what they covered. The enrollment was easy and smooth. It was online. They're always there to talk to if I need to. They've always been pleasant.

ASPCA has been great. The plan we chose is exactly what we expected. Ever since we signed up for pet insurance, submitting claims and everything has been super easy and we never had a problem with them. I signed up for them initially at full price and then I switched employers and my current employer offered some kind of group discount on them. So, it worked out even better. Upon enrollment, we had to submit medical forms, understandably, to prove our pet's age and her current health status.

It was an easy signup process and they have been awesome and very helpful so far. I've even had questions and reaching out to someone about that was very easy. I would 10 out of 10 recommend them to anyone that needs pet insurance.

I had my Rottweiler insured. The vet bills can be extremely expensive. I looked into it and ASPCA was affordable and it helped. The claims process is simple now that I do it online. I used to send in the paper claims and just wait. A lot of times, the representatives said they didn't receive it. So, they suggested I should file online. However, there was a little glitch in the beginning and I said next time I have that problem, I was gonna call. But suddenly, it was gone and it was easier. Also, if I have a question, usually, I call and someone picks up and they give me the information. They're very friendly. You can also find everything online.

Policy language is simple to understand. Filing a claim is a pretty simple process. Claims are completed pretty timely. Questions I had with reimbursements were answered fully. Representatives have been very helpful, communicate well, and are very courteous. Very grateful to be able to have insurance for my pet because it helps relieve some of the financial pressure that comes with providing major and long term care for my pet.

ASPCA's cost is reasonable, and the enrollment was easy. Having pet insurance is very valuable. It helps a lot. I would recommend ASPCA Pet Insurance. They reimbursed me promptly. The turnover time is good.

I did the enrollment with APSCA online and it was great. The pet insurance is convenient. My pets are probably still young but from time to time, they have accidents. So, that insurance comes handy, at least for my dog.

Overall, I am satisfied with the coverage for my two dogs thus far. However, the annual premium seems to increase more than one would hope. They make the process of making claims fairly easy and keep you apprised. They are good about processing the claims as quickly as possible and keeping you informed along the way.

After having this policy for 5 or 6 years I finally had to submit a claim for an operation my dog needed. They paid my claim promptly and to my satisfaction. The premiums I've paid far exceed the amount of my claim but that is how insurance works and I am pleased that they were there for reimbursement.

When we adopted our beautiful little cockapoo after fostering her and insured her, we had no idea that in just a few short years she would contract an autoimmune disorder that changed so much in her life and ours. ASPCA has been there every step of the way to help us through all our questions and concerns of what will be covered under our plan. They have THE BEST customer service!! Their Underwriters have all been so pleasant when we have needed clarifications and even helped us with an appeal on an invoice that we didn't know we could attach to our dog's condition. And then without needing to follow up our appeal was approved and the additional reimbursement was deposited into our account.

We highly recommend ASPCA pet insurance. We've had our pets insured through ASPCA for approximately 5 years now. Once we submit a claim, it's only a matter of weeks before we're reimbursed. There are several different plans from which to choose, so customizing a plan to meet your pets specific needs is easy.

ASPCA is great! Customer is always caring and kind! Service is great and rates are even better! Thanks for always being there for my pets and I! I recommend ASPCA pet insurance to everyone! If you are looking for animal insurance, this is the company to work with! Truly a fantastic team!

I bought this policy for my Biewer Terrier when he was 3 mos old. He’s now 3 years old and the policy benefits and service have been great. My claims are processed in a timely manner and reimbursements are lightning fast. I have never had an issue with a claim - they cover exactly what they say they will. No guessing and no fine print.

The enrollment was really fast and easy. I like that they also did wellness and I added that to my policy. ASPCA has been easy to use, fast, and reliable.

We had a claim for our dog and it was super smooth and easy! Easy to submit our claim and payment was received quickly! While we were worried about our dog, we didn't have to worry about the financial aspect of it all. I have already recommended ASPCA Pet Insurance to other friends with pets.

Have never had issues being denied coverage. I have found that they are very fair with reimbursement. The way coverage increases if you put your pet on from a young age is appropriate value. Claim reimbursement should be faster but I accept that because of the reliability and consistency of the above factors.

Purchased this insurance for my cat to ensure I would always be able to properly provide for him. It has been one of my best decisions, since he has had ongoing URI issues. ASPCA has been wonderful. I selected the hundred dollar deductible with 90/10 up to 5k. I have never come anywhere near that limit, and never hope to. I would be more than happy to pay my premiums and have no claims, just having the insurance is peace of mind. The staff is personable, professional, and a joy to deal with, most of them have fur babies too.

The ASPCA system is flawed in following way. If you choose annual payments and have multiple pets insured .. ALL accounts update to ANNUAL payments. In other words, you cannot select SOME pets for monthly and others annual payments. It is a global change that can be changed only by calling in. Come on IT folks!! Anyway, I fixed it with a call to customer service. Thanks!!

The process with ASPCA when using the pet insurance is sometimes good but when it’s not in your favor, it’s not the best. I put in a claim one time for one of my horses when he had an eye injury and the way that the vet wrote it was conjunctivitis but it was sand in the eye that caused it. So, there's always a little dispute here and there about whether it's an injury or an illness. I just switched my last animal over to ASPCA because the rates are better and they were easier to work with than Trupanion.

Enrolling with ASPCA Pet Health Insurance was straightforward, general information of my information, animal information, what type, age, any background or history. And after a month or two, the insurance would kick in. The only thing I don't like is the reimbursement process. Whenever I get a bill, I immediately upload the information. When I first started, it said it was two weeks on average for it to get reimbursed. The first time was fine. But after that, it prolonged up to a month on a lot of my reimbursements. So, I usually had to call ASPCA, bring it up to their attention, and they would go ahead and try to take notice. The longest I've waited was a bit more than a month. But the insurance is very valuable.

I used it one time and it went very well. I was able to do everything on the online app. The online app is self-sufficient and it works out well.

I've been satisfied with the service. It's a steep annual premium that we pay, but we've more than recovered in health insurance and veterinary costs this year than what we paid for the service. It's been a good deal for us. ASPCA is easy to deal with it.

That day on the online sign-up, there was a problem with the checkout section so I gave ASPCA a call. They said that there were several people having problems with the checkout that day but were able to help me 100% complete everything. Everything went very smoothly. They were very quick to help me and understand what I was trying to do. Filing a claim was also extremely easy. I went to the app on my phone and sent the information over. Three days later, I already was reimbursed. I was shocked at how quickly the claims were paid out. I had had insurance with another company and it took months to get reimbursed. I'm extremely happy with ASPCA. Their communication, the way that they do their claims, the website, everything about them is 100% better.

I am very happy with this company. They are very kind and knowledgeable. I would highly recommend ASPCA. The app is very easy to use and the response and reimbursement is done in a timely matter. I haven't had any issues in the five years I have been insured by them.

I have two Chihuahuas covered with ASPCA. I've had to have injury, follow-up visits, and blood work done. They covered 90% minus the deductible. So far, so good.

The service is good. But there have been long delays recently and the team has been working on that. It took 35 days at some point to have some claims acknowledged. But overall, I'm satisfied. Some of the needs for my pet have been covered and others have not been covered.

I have had nothing but positive experiences with ASPCA pet insurance. Submitting claims has been easy and I have never had any of my claims denied or questioned. Extremely happy with the accident/Illness coverage. Most importantly it has given me the ability to keep my dog healthy without fearing for the expenses.

Their premiums were a lot cheaper than they are now. They've gone up considerably, and I thought about dropping it, but at this point, I'm gonna stick with it. With the cost today of vets, it's very valuable. The ease of filing a claim is very straightforward. You just take a picture of the invoice, and upload it. The claim is easy to fill out and then the reimbursement is usually within less than a week.

I have had your insurance for years. But, something is broken. For years, I could upload the pdf straight onto my claim. After many hours and a few calls to/from your nice customer service staff, and your IT I was still jammed. Yesterday, at my veterinarian clinic, I asked if anyone else had said anything about ASPCA insurance being gummed up. The receptionist said MANY clients have said it's gummed up and the only way to upload is to take a photo. jpg load fine! Please change your instructions so we don't have to waste so much time doing something that should be simple.

I have been so disappointed in this insurance and canceled today after 13 years of disappointment. I wish I had done so earlier. I got sucked in by the fact that it has the ASPCA seal of approval but it’s just your typical insurance trying not to reimburse you for anything. And when they do reimburse it’s always at least 30% less than the charge because they say their reimbursement amount is the market rate, which has never been the case. I have been paying for it for 13 years and have gotten very little back even though I have only made a handful of claims. They characterize what is in the medical records incorrectly and in a way that ensures they won’t have to reimburse - like as something congenital when it was actually just an infection that resolved after treatment. And it’s not cheap! Really, really regret that I ever got this insurance. I would have spent less money if I had just paid out of pocket. I’d stay away!

I have a horse insured with ASPCA. Signing up was very simple and easy. I did it on the phone app. I had to use the insurance one time. It was hassle-free, and they did what they said they would do. ASPCA is easy to work with. They do what they say. I never had an issue. I'm happy with my coverage.

Enrolling was very simple. APSCA covers a decent amount of services. They have reasonable rates. But some of their contact information isn't really easy to find. Other than that, my best friend's daughter got a new puppy and I told them to get him enrolled in insurance right away.

The enrollment process was really easy. I did it online from a PetDesk. They let me customize some things in my policy. It covered the general visit, and then my cat got bloodwork during it and it covered a portion of that and also a portion of the nail clipping. The visit was $150 and I got a $50 check back.

My overall experience over the past two year has been excellent. Unfortunately, my rescue dog, Johnny, suffered with Lyme Disease and then Heartworm. His treatment protocol for each was long and intensive, requiring numerous medications and veterinary visits. Without fail ASPCA, timely and properly processed all claims and covered claims totaling almost $10,000.

We have unfortunately needed to use our pet insurance for major incidents already - and we are so glad we have it! We would have been out of pocket many thousands of dollars more than we ended up needing to pay. The webpage is easy to use and the options are great for coverage. We had no issues getting our claims back, too. Thank you!

The claim process has taken a little longer than expected at times but everyone I have ever spoken to has always been so helpful and friendly. As a 1st time pet owner I didn’t know who to trust but as I looked up ASPCA always had great reviews and has been around for years I trust them with my pups insurance and would recommend to any other pet owners.

I'm waiting to see if ASPCA is gonna honor insurance claims, but it's been four weeks now, so I'm not happy. They appeared to be the easiest amongst the lot of them, but I'm not so sure I made a good move. They're very slow in paying up. I'll give them another few days, and if they don't come good, I'll cancel it.

I got a puppy and it's a French Bulldog and I wanted to make sure that she was covered. I got the basic stuff from ASPCA and I added coverage that can help with some of the routine maintenance costs like the shots. The enrollment was excellent. When I called, the representative was great, informative and walked me through different options to make sure that it was the right one that I wanted. Didn't try to upsell me. Just wanted to clarify and make sure I knew what I was getting. It was a good conversation.

The enrollment process with ASPCA Pet Health Insurance was easy. You could do it on an app. It's been a really good experience with them. Also, they're very good at paying claims. I like them a lot. Especially for old pets.

Having pet insurance is valuable, and enrolling with ASPCA was easy. It was three steps and it was easy to follow.

The review of a claim went fabulously. The whole process went smooth and swiftly, until a check was cut instead of direct deposit. I am set up for direct deposit. The policy is to cut a check when an initial claim was overturned. This slowed everything way down making it a two to four week process. Since Covid-19 my mail gets misdelivered. Not good. Cutting a check makes no sense. Plus the timing to pay off the credit card charges comes into play.

Having pet health insurance is very valuable. Depending on the dog's breed, you can put into consideration that other dogs are more high-maintenance than others, and once you consider those things, then you should get pet insurance accordingly. For our case, we acquired a bulldog, and those breeds are very high-maintenance. We said, "Hey, we're gonna need pet insurance, for sure." Enrolling with ASPCA was quite smooth. It was all online, and that was even more of a convenience. It was very straightforward, and it's been great thus far.

I got the plan for wellness and the price was pretty good. Their process was straightforward. My dog was spayed and I was reimbursed. They let me know when it was taking them a little longer to process the claim. ASPCA's coverage is okay. I was reimbursed over half the money I spent. But the issue with all insurance is you gotta have the money upfront. If you don't, your animal can be out of the game. Other than that, each time I spoke with them, my questions were answered.

I went online to their website, registered, put in my pets' information, their age, their breed, and gave me some medical questions, and gave me a quote. It was easy. It was also quick compared to a lot of other places that you get reimbursed or submit claims for. We had shots and wellness checkups. For the wellness, it's not great. It's a little bit. But like regular people insurance, once you hit your deductible, it's easy.

I've filed a number of claims for our cats, and have always been reimbursed promptly - with no fuss. And when I've had to interact with customer service, the reps have been kind, friendly and extremely helpful (which is more than I can say for the reps at one of ASPCA's leading competitors). I highly recommend ASPCA Pet Health Insurance!

This is my third year with the insurance and I am happy to have it. In case of an emergency or illness ASPCA has always attended my claims in a timely manner. They also offer Preventive care that it is very convenient, you can choose your coverage, vaccines, dental cleanings, parasite prevention. It is very complete.

The lady didn’t know the coverage I had previously. I had to ask her to add on two things because she didn’t “see” that I had that in previous coverage. Was not very good at all. Each time she said, "Oh sorry I didn’t see that." I mean it’s her job to see it.

The ASPCA insurance has saved me. My lab was diagnosed with Addison's disease. She has to go to vet monthly. If not for this insurance we could not have afforded her treatments. Now we have another puppy and the first thing I did was get her insured also. I receive reimbursement quickly and only have to send in invoice. Could not be any easier to use. If you're shopping for pet insurance this is the one for you. Thank you ASPCA.

Everything was really good. It was a very simple online process. Their cost and coverage are the best that I've found so far.

It's taking a really long time to get claims done. This month, I had $1,500 in claims. I needed that cash and it took about 33 days. When I first got this insurance, the claims process would take a week. But they overall have been really good.

ASPCA is good. I adopted a newer dog earlier this year, and I didn't realize that I hadn't added the preventative coverage. I don't remember seeing it to click on it. All my other dogs have had it, so I thought it was just gonna flow together, but it didn't. So, I have to wait until the renewal next year to add that. Having the insurance is one of the best things that we've done for them. My dogs have had several surgeries, different conditions, and we are constantly at the doctor's office with them. So, it has greatly helped. The only real issue I have is the processing time for claims that it can extend to a month or more. I do recommend them. My sister has a policy for her dog because I recommended.

ASPCA has done a lot for us. My dog has had 2 surgeries and very little has come out of our money. I would strongly recommend to get the insurance from aspca. Thank you aspca. Without this insurance I don't know what we would have done. I did not want to see her suffer and I didn't want to put her to sleep. She had a knee replacement and everything came out perfect. Thank you again ASPCA.

ASPCA has been such a great investment. They genuinely care about your pets and are very responsive if you need someone live to talk to via phone or email. You also get some coverage for ASPCA poison control. Sometimes it takes awhile to get reimbursed (about a month in some cases). Other than that we love ASCPA for our corgi Kaia.

ASPCA is wonderful. Every time I have a claim, it's so easy. I just get the receipt from my vet, load it in, and answer all the questions. They're really quick too. I highly recommend this insurance. It has a good return on investment.

ASPCA Pet Health Insurance is the only insurance that is worth it. I just submitted my claims online. But the claims process was extremely slow. It took between 30 and 40 days. If the claim service was a bit faster, I'd be happier. Our coverage is $3 a month. It's 90% coverage after the year deductible is met. And the deductible is low. So, it’s nice.

I liked ASPCA's price and they had some good reviews. We have elderly Great Danes, so they're taking a lot of medications and the insurance saves me money. So, it's been good. Also, it seems to be reliable and they don't hassle you. You get fairly good turnaround on their claims.

I wanna thank the staff that have helped out. I have a very sick dog, and I've filed a lot of claims because she has had so many challenges. She's got about four diseases that she's been fighting, and it's been about two years now. She's still with us, but a lot of things I couldn't do if I didn't have the insurance. Recently, I filed four claims in two weeks. They were gummed up a little, so I called on Friday last week and talked to someone. She said, “I'll look into this and I'll put a tag on it.” That makes me feel good. I'm not being blown off and I'm treated with compassion. They were on it, and I got reimbursed today.

We've had nothing but good experience with ASPCA. Although sometimes, it takes a little long to get our share back. But it's nice to know that if we're paying $200 for our animal to be seen, we'll get part of that back. It's an incentive to stay with the company.

I have had a wonderful experience with this insurance. They are extremely responsive and helpful. They handled my last claim with my horse and sent me a wonderful handwritten note for my loss. I would highly recommend this insurance to others and will continue to use this for ALL my pets!!

It was extremely easy to sign up all my dogs (3 of them) for ASPCA's insurance. They had a lot of great options for coverage. Also, they were wonderful to work with when we had a claim for one of our dogs. The claims process was fast - ASPCA got all the records from our vet and processed the claim quickly. I would recommend pet owners get pet insurance, and I am very happy with ASPCA and would recommend them to anyone.

I filed a claim with ASPCA; Noble had to go to the vet. The bill was mind-boggling but ASPCA took care of it. The claim was settled with expedience. I did not have to wait for weeks for the claim to be settled. I'm so glad that I chose this company to ensure my beloved Noble.

ASPCA representatives have always been very helpful and empathetic. I have received great customer service. I use the app to submit claims, which is easy to use, and have prompt response on reimbursement. I am very, very satisfied and have since added another pet. I have recommended to my family and friends.

We have been with ASPCA Insurance since 2018 for our Schnauzer and 2023 for our Terrier and could not be happier. Our Schnauzer saw emergency vet last year and we got money back within 2 days. Never had a problem with logging a claim or help from customer service. We travel around the country and never had a problem using the services.

There are a lot of pet insurance companies out there (we know, we used them) that seem to always find a way to not cover a claim despite what is stated to be covered. ASPCA has covered every claim we have made exactly as they stated they would. We have never had a hassle or a problem getting one of our claims settled properly. We have never had to go back and provide more information or documentation. Every claim has been processed and covered exactly as expected. Very happy customers!

Having pet insurance is absolutely a no brainer and ASPCA Pet Health Insurance makes it as easy and painless as possible. I am able to get money back on all of my preventative visits as well as emergency visits. The process is very easy, all you have to do is login and upload your receipt and provide a few pieces of information.

My dog had surgery on his mouth and eye. It cost me $2200. I spoke to a representative at ASPCA before the surgery and they led me to believe it would be covered. Then after surgery they rejected the claim as preexisting condition. The surgeon even wrote a letter saying it was not a preexisting condition. I appealed and they rejected. They had no trouble taking my premiums since 2018 but were very quick to tell me they would not pay. They kept asking for more information which I provided. They stalled that way from 4/4/23 to 7/6/23 only to reject the appeal. Do not trust the ASPCA insurance company. Debra was representative who told me to go ahead with surgery and James F. rejected my claim.

Calls with care team are professional and friendly!! Good, courteous communication. Above and beyond normal expectations. Staff member listened well with care and concern about my pet and made it comfortable for me. Will recommend to friends and family. Every encounter I've had with care team, staff member was attentive, responsive, and friendly. Resolve issues in timely matter. Satisfaction level is very good. Nice, pleasant conversation with agent on call. My pet cat and myself are happy to reach out to care team.

Telephone requests and insurance purchase was easy. Personnel were consistently pleasant to work with and they knew that they were doing. Nice. I never got disconnected, which is common. Insurance premiums are auto-pay and there's never been a problem. One claim, years ago, was honored without much hassle. I'm completely satisfied with your product and service.

I have had this insurance for about two years. It is easy to use and submit claims. Only disappointment is that the vets charge so much more than what is covered that you only get a small percent back. Other than that, I am extremely pleased with the coverage and I recently signed up for my new puppy as well. It reassures me to know that should something unexpected happen, that my dogs are covered.

Very glad I got my pets insured. Multiple pet emergencies and get visits, all of them covered with no issues with any of the claims. The process is super easy and fast. Including spayed and medicine for recovery. Fair price, have 3 pets with them!

The two times I have called the staff is amazing. They are able to answer all of my questions and are always so friendly and caring. I am so thankful I selected ASPCA as my dog's insurance. The team is a great asset to this organization.

The coverage and plans are great, but current processing times are taking too long. My claims have been in the queue for 3 weeks now. When I submitted the claim the website note claims were taking 2 weeks to complete processing. My claim hasn’t even been processed yet.

We've had our pets insured with ASPCA for a very long time. It's worth it and they are great. If you have to submit a claim, and they honor it, they send you your check. It's that easy! ASPCA is the best insurance provider out there. They really care.

I’m grateful for insurance and having the coverage. It would be better if return rates were faster and there was more integration with the clinics. It would help if there was a clinic portal to import history to help improve timelines. I work on both sides as a customer and veterinary professional. Also submitting for an estimate can be confusing so I stopped and waited to just submit the invoice.

I was very happy with the coverage when my cat got sick and then had a reaction to the appetite suppressant. I recommend this insurance to my daughter who has two cats. She said she has insurance for them but may change.

Claims are always processed and refunded expeditiously. The app is very easy to use for filing claims and checking the status. Very happy with ASPCA! I would definitely recommend to my friends and family.

I am extremely happy with my pet insurance, they work fast, nice website, easy to navigate and find claims on top of great reimbursement. I had a coverage for my dog but decided to purchase one for my cat as well. Highly recommended.

I am very happy with the support and care that I get from ASPCA pet insurance claims are processed in a timely manner. They stay in contact with you and let you know where your claim stands and if it is going to take longer they notify you, thank you.

This is the most awesome insurance for horses or dogs. I have both and they have taken great care of my pets. I have used for preventive care and emergency and it was great for both. They reimbursed me within a week and that helped too.

It's very easy to register for the insurance. It is equally easy to file for claims. I have been kept informed in every step of the process. I now have a third cat whom I have covered using the same insurance. I would definitely be recommending to all my friends.

I was very satisfied with the reimbursement of the claim we filed for our pet's hospital stay. I never had pet health insurance before this and find that is money well spent. The reimbursement payment was sent directly to my checking account in a matter of days. Thank you.

I love that they cover a wide range of coverage. They also pay promptly. I've been using them for quite a while and I've never had an issue. My vet even commended them. Said it was good that an insurance company take care of their clients.

My experience with my pet insurance has been very pleasant. The online claims are very user friendly. The reimbursement is timely. Staff I spoke with especially which my one dog passed away were very helpful and understanding. I would recommend them to friends. In fact I already have.

I love this insurance and I recommend it to all my friends. It’s fair, easy to navigate and the reimbursement time frames are reasonable. I have a plan on all 3 of my animals (2 large breed dogs and a cat).

I’m pleased with ASPCA Pet insurance as are many of my clients- I am a pet hospital manager & recommend ASPCA to many clients. I would like to see a higher annual maximum available as well as discounts on premiums for veterinary employees as most of my services through the hospital are very inexpensive.

I’ve had this coverage for my cats and dogs for the past 7 years. They’ve always come through for me when I needed it most. Sure, I’ve only used it a handful of times, but feel comfortable that it will continue to make my life easier as my fur babies head into their golden years.

Claim submission process was straightforward and easy, although the app on my phone didn't show all the options the computer did around each claim being tied to prior issue or claim. Status is claim tracked along the way and updates provided when status changed including an email that the claim was completed so all great.

I am very happy with my pet's insurance. I have talked to customer service several times and they were all very helpful and knowledgeable. The App is easy to use. I feel so at ease that my pets are taken care of.

I have paid for this insurance for my cat and dog for the past 10 years. My cat recently needed care for the first time with a $5431 bill. This insurance only covered a fraction of the cost because they only pay "reasonable and customary fees". They won't pay the full cost of charges by the vet. My dog just past 11 years only and they doubled my monthly premiums due to this age. We have never used this insurance for him. They are not telling you the entire truth.

ASPCA is well worth the investment, especially if you couple it with reasonably priced vet services. While their prices have gone up, it’s peace of mind in coverage for your pets that count. It makes the cost worthwhile if, in the event, you have to make serious life or death decisions for your animal. Insurance provides you with the ability to make decisions you might not otherwise be able to make. In other words, knowing your insurance will pick up the cost allows you to go forward with services you might not otherwise get.

I will be cancelling my policy with this dishonest company. I have a 5 year old Neapolitan mastiff who has been a very healthy dog his entire life. He has been insured by ASPCA pet insurance since February 2020. I have only ever submitted 3 very small claims back in 2020 which combined, were just over $500. Nothing since. I was not at all happy to have waited for weeks for those claims to be approved and reimbursed. My premiums are paid on time every month but they dragged their heels on a few very small claims. Imagine how long the wait would be if we had a serious issue.

Just added a new puppy to my policy. The app is not so great but customer service over phone was vey helpful and I am grateful for that! They reviewed and went over the policy and the cost for both my puppy Ember and dog Honey.

I am very happy.. Thank you so much. The coverage is right for my pet.. and claims are very easy to file.. If I have questions, I make a call and I get my answers right away. My claims are paid quickly too.

Great customer service. My representative was extremely professional and provided me with awesome customer service. She was very professional and courteous. She helped me get my 3rd horse added to the policy. I thought my 3rd horse was already on the policy when he was not. I would recommend this pet insurance to anyone who is shopping for it. The price is very comfortable and within my budget.

We are very happy with ASPCA. It definitely gives us peace of mind knowing we have insurance to cover any emergencies that may occur and takes the worry out of getting treatment when needed. The cost of the monthly premiums are worth every penny.

I really like ASPCA insurance. They have always approved the claims I file for my cat and within a reasonable amount of time. I really recommend it to the pet parents out there to get this insurance for their furry companions.

My horse recently acquired a bone chip that unfortunately became devitalized and turned into a sequestrum. Straightforward injury/accident, right? Wrong, apparently. My claim for radiographs (i.e. diagnostics for the injury) and antibiotics (i.e. treatment for the injury) was denied. Absolutely garbage customer service. At this point I am questioning the point of even having insurance.

No problem at all. Timely. Accurate. No argument or disagreement. With them for 6 years. Should have had this insurance with my other girls. Have told other pet owners about this insurance. Will have no problem in the future to renew again.

This is one of those rare instances where what you pay for is what you can expect. I've never had to fight with anyone or question what is covered and my claims are processed in a timely manner. I only wish my own human insurance was as easy.

ASPCA was very fast on my claim. My lil guy had to have 2 tumors removed and was a big cost but with my plan I was able to get a lil more than half my money back for surgery. I just added our new puppy to our plan and that was a nice discounted rate! So definitely recommend them for pet insurance!

The customer service representative did a great job of explaining what the insurance plan I went with covered and what it didn't. There were some details about the particular plan I chose that I wasn't aware of. With the thorough explanation from the representative I spoke with, I went ahead and changed my newest insurance plan, that I just recently picked up.

The site is hard to use. It is hard to get through to customer service and the insurance is very expensive compared to what you get back. Will use another insurance for next pet. The online site does not always take the information and or the pictures of the medical record.

I am mostly happy with your service. A few things are a bit frustrating though. When I signed up, it said payment was usually processed within 3 days. I have waited between 10 days and 5 weeks. Also, I'm pretty upset that you don't reimburse for prescription dog food. I thought when I read that prescriptions are covered that food would be included. Aside from those concerns I am satisfied. Thanks!

Even though it is kind of expensive I don’t mind paying, but since apparently they don’t have the right payment info they keep sending me stuff saying I haven’t paid. I can’t fix it without calling and I’m third shift so it is annoying to constantly get mail and emails saying I don’t pay, not to mention having to put in my stuff every time.

When we were deciding which pet insurance to choose, I found the service advisor to be very informative and helpful and walked me through the plans and options. I would recommend this pet insurance. ASPCA Pet health insurance for our three dogs.

Took way too long compared to the past and you requested my invoices when I sent in the claim, again after the claim - claiming I didn't send them, and then a 3rd time to my place of business aka the vet clinic I took my dog. Very frustrating.

Wonderful, quick and easy to submit a claim! The online process was so easy and quick. Took minutes to do!! It's the best pet insurance I've found around. Looking at others it was the highest rated insurance for pets! I have the insurance for both my cats and it couldn't be easier or cost effective.

Jay was the first and only rep to listen to my concerns and went above and beyond for my claim question with the thoughts of my dog’s health and well being be priority. I have paid a lot of money for my dog's insurance over the past years so it’s nice to know there are some reps who truly understand and want the best for pets.

I would love it if I better understood the payment. Otherwise very good service. I was happy that my cat's hospital bills were reimbursed. I wish there was a way to directly pay the hospital instead of the me paying.

Was told it was received and in queue but no word on status or resolution date. Service representative was friendly. The representative called me back promptly after I waited on line for a period of time and was able to pull up my claim. She asked about my pups and how they were doing and I was happy to speak with her. I am just upset that I did not receive any insight as to when my claim will be processed. That would have been great.

I would highly recommend ASPCA Pet Health Insurance to anyone with a pet. We never expected to have to use it, but one of our cats quickly became sick and would not eat. We had to take him to the emergency vet hospital because it was Christmas Eve. He was in the hospital for 3 days and they helped him to recover fully! We submitted the claim to ASPCA about two weeks week later and about 2 weeks after that they deposited almost the full amount in my checking account (less the deductible and 10% co-insurance). No questions asked! And this was a $2500 bill!! I am thankful that we signed up for pet insurance and I am thankful we chose the right company...ASPCA Pet Health Insurance! THANK YOU!!

My dog stopped eating and just laid down. I called 21 vet offices. No luck but when I did get him seen, I promptly sent paperwork and bills to ASPCA and I was promptly paid. They were easy to deal with. Great organization. My thanks.

I had another pet insurance company before ASPCA and it was awful. After I switched to ASPCA it was like a night and day difference; ASPCA did not deny all my claims, cost was less than the other company and ASPCA has better coverage. It is easy to file claims, and claims are settled quickly. The online filing of claims and direct deposit are also great! I recommend to anyone who asks me about pet insurance - ASPCA!

Overall I am happy with the insurance. The unfortunate part of the ins is it has gotten very expensive! Nella is 6 year old golden and it’s costing us approx $100.00 a month. They have paid some significant amounts since we’ve had her but we don’t know how much longer we’re going to be able to afford this ins for her. They’ve been very good about paying the claims w/ this accidental ins in a pretty timely manner. We’re happy we insured her.

Claim process was simple and straightforward. Processing time was very quick. The two representatives I spoke with were friendly, helpful, & professional. I have already recommended ASCAP insurance to several friends and have added a second pet to my policy.