ASPCA Pet Health Insurance

This is the most awesome insurance for horses or dogs. I have both and they have taken great care of my pets. I have used for preventive care and emergency and it was great for both. They reimbursed me within a week and that helped too.

It's very easy to register for the insurance. It is equally easy to file for claims. I have been kept informed in every step of the process. I now have a third cat whom I have covered using the same insurance. I would definitely be recommending to all my friends.

I was very satisfied with the reimbursement of the claim we filed for our pet's hospital stay. I never had pet health insurance before this and find that is money well spent. The reimbursement payment was sent directly to my checking account in a matter of days. Thank you.

I love that they cover a wide range of coverage. They also pay promptly. I've been using them for quite a while and I've never had an issue. My vet even commended them. Said it was good that an insurance company take care of their clients.

My experience with my pet insurance has been very pleasant. The online claims are very user friendly. The reimbursement is timely. Staff I spoke with especially which my one dog passed away were very helpful and understanding. I would recommend them to friends. In fact I already have.

I love this insurance and I recommend it to all my friends. It’s fair, easy to navigate and the reimbursement time frames are reasonable. I have a plan on all 3 of my animals (2 large breed dogs and a cat).

I’m pleased with ASPCA Pet insurance as are many of my clients- I am a pet hospital manager & recommend ASPCA to many clients. I would like to see a higher annual maximum available as well as discounts on premiums for veterinary employees as most of my services through the hospital are very inexpensive.

I’ve had this coverage for my cats and dogs for the past 7 years. They’ve always come through for me when I needed it most. Sure, I’ve only used it a handful of times, but feel comfortable that it will continue to make my life easier as my fur babies head into their golden years.

Claim submission process was straightforward and easy, although the app on my phone didn't show all the options the computer did around each claim being tied to prior issue or claim. Status is claim tracked along the way and updates provided when status changed including an email that the claim was completed so all great.

I am very happy with my pet's insurance. I have talked to customer service several times and they were all very helpful and knowledgeable. The App is easy to use. I feel so at ease that my pets are taken care of.

I have paid for this insurance for my cat and dog for the past 10 years. My cat recently needed care for the first time with a $5431 bill. This insurance only covered a fraction of the cost because they only pay "reasonable and customary fees". They won't pay the full cost of charges by the vet. My dog just past 11 years only and they doubled my monthly premiums due to this age. We have never used this insurance for him. They are not telling you the entire truth.

ASPCA is well worth the investment, especially if you couple it with reasonably priced vet services. While their prices have gone up, it’s peace of mind in coverage for your pets that count. It makes the cost worthwhile if, in the event, you have to make serious life or death decisions for your animal. Insurance provides you with the ability to make decisions you might not otherwise be able to make. In other words, knowing your insurance will pick up the cost allows you to go forward with services you might not otherwise get.

I will be cancelling my policy with this dishonest company. I have a 5 year old Neapolitan mastiff who has been a very healthy dog his entire life. He has been insured by ASPCA pet insurance since February 2020. I have only ever submitted 3 very small claims back in 2020 which combined, were just over $500. Nothing since. I was not at all happy to have waited for weeks for those claims to be approved and reimbursed. My premiums are paid on time every month but they dragged their heels on a few very small claims. Imagine how long the wait would be if we had a serious issue.

Just added a new puppy to my policy. The app is not so great but customer service over phone was vey helpful and I am grateful for that! They reviewed and went over the policy and the cost for both my puppy Ember and dog Honey.

I am very happy.. Thank you so much. The coverage is right for my pet.. and claims are very easy to file.. If I have questions, I make a call and I get my answers right away. My claims are paid quickly too.

Great customer service. My representative was extremely professional and provided me with awesome customer service. She was very professional and courteous. She helped me get my 3rd horse added to the policy. I thought my 3rd horse was already on the policy when he was not. I would recommend this pet insurance to anyone who is shopping for it. The price is very comfortable and within my budget.

We are very happy with ASPCA. It definitely gives us peace of mind knowing we have insurance to cover any emergencies that may occur and takes the worry out of getting treatment when needed. The cost of the monthly premiums are worth every penny.

I really like ASPCA insurance. They have always approved the claims I file for my cat and within a reasonable amount of time. I really recommend it to the pet parents out there to get this insurance for their furry companions.

My horse recently acquired a bone chip that unfortunately became devitalized and turned into a sequestrum. Straightforward injury/accident, right? Wrong, apparently. My claim for radiographs (i.e. diagnostics for the injury) and antibiotics (i.e. treatment for the injury) was denied. Absolutely garbage customer service. At this point I am questioning the point of even having insurance.

No problem at all. Timely. Accurate. No argument or disagreement. With them for 6 years. Should have had this insurance with my other girls. Have told other pet owners about this insurance. Will have no problem in the future to renew again.

This is one of those rare instances where what you pay for is what you can expect. I've never had to fight with anyone or question what is covered and my claims are processed in a timely manner. I only wish my own human insurance was as easy.

ASPCA was very fast on my claim. My lil guy had to have 2 tumors removed and was a big cost but with my plan I was able to get a lil more than half my money back for surgery. I just added our new puppy to our plan and that was a nice discounted rate! So definitely recommend them for pet insurance!

The customer service representative did a great job of explaining what the insurance plan I went with covered and what it didn't. There were some details about the particular plan I chose that I wasn't aware of. With the thorough explanation from the representative I spoke with, I went ahead and changed my newest insurance plan, that I just recently picked up.

The site is hard to use. It is hard to get through to customer service and the insurance is very expensive compared to what you get back. Will use another insurance for next pet. The online site does not always take the information and or the pictures of the medical record.

I am mostly happy with your service. A few things are a bit frustrating though. When I signed up, it said payment was usually processed within 3 days. I have waited between 10 days and 5 weeks. Also, I'm pretty upset that you don't reimburse for prescription dog food. I thought when I read that prescriptions are covered that food would be included. Aside from those concerns I am satisfied. Thanks!

Even though it is kind of expensive I don’t mind paying, but since apparently they don’t have the right payment info they keep sending me stuff saying I haven’t paid. I can’t fix it without calling and I’m third shift so it is annoying to constantly get mail and emails saying I don’t pay, not to mention having to put in my stuff every time.

When we were deciding which pet insurance to choose, I found the service advisor to be very informative and helpful and walked me through the plans and options. I would recommend this pet insurance. ASPCA Pet health insurance for our three dogs.

Took way too long compared to the past and you requested my invoices when I sent in the claim, again after the claim - claiming I didn't send them, and then a 3rd time to my place of business aka the vet clinic I took my dog. Very frustrating.

Wonderful, quick and easy to submit a claim! The online process was so easy and quick. Took minutes to do!! It's the best pet insurance I've found around. Looking at others it was the highest rated insurance for pets! I have the insurance for both my cats and it couldn't be easier or cost effective.

Jay was the first and only rep to listen to my concerns and went above and beyond for my claim question with the thoughts of my dog’s health and well being be priority. I have paid a lot of money for my dog's insurance over the past years so it’s nice to know there are some reps who truly understand and want the best for pets.