zulily Reviews

Zulily has improved both in terms of customer service and quality of merchandise they carry-though it varies wildly. The main reason I prefer other discount sites, however, is that Zulily is the only one that charges for return shipping shipping. The standard for all the others (and that frankly seems very fair) is for the customer to have to pay shipping charges only when seeking a refund, but for the merchant to pay if one is opting for store credit. Those return costs add up!

I ordered a dress to be used for a communion. Everything seemed perfect until it says it was delivered and I could not find my package. I was told to wait because sometimes it says delivered when it's still on its way. Weird. To be on the safe side I ordered a second one, a different size, since they didn't have the size needed available, and to be on the safe side. Almost three weeks after my first order I get my first package, keep in mind I only shop online and it never happened before. The second dress is still a mystery. Since I already knew what they were going to say I simply waited. Waited enough to be fooled again and place a different order.

I have never had a problem with any of their products, just the actual credit card itself! I was given a $400 limit, the max I used was 50%. ALWAYS paid early, and without any notice or warning they lowered my credit limit!! My credit score has actually gone up over the last couple months but not now, now it went down because of them lowering my credit limit for no rhyme or reason!! Going to finish paying this card off and NEVER again! Already cut up the card!

I gave them 2 stars because I've had a few items that worked out. The problem is you've sent mis-sewed and broken junk and to return the items they will deducted $8.95 from the refund. I'm sorry but my broken earring won't cost almost $9 to mail. I do a lot of online shopping and this is unacceptable. I've deleted their app and no longer buy from here. It's a gamble.

I placed an order 12 days ago and (2 tops and a PJ set) it has still not shipped to me, because it is still "in transit" to Zulily who knows when it may/may not be shipped to me. I tried twice to contact customer service to cancel my order at zulily@notify.zulily.com and service@zulily.com (both email addresses on their website) and my emails have been rejected. I think they are a scam company and unfortunately, I placed a second order with them before I found out how bad their service is. I'm out a couple hundred dollars, at this point.

I ordered a cardigan from Zulily and when I received it, it was a different color than expected, thin, and not what I wanted. It had been listed as an item that could be returned. I started the return process, only to find out I could only get store credit, minus $9 for shipping. This was my first and last order with them. While customer service did reply fast, they did nothing to help. I don't want store credit for a place I don't want to order from, and flat out denying a money back return is just bad business. Beware.

Items are taking longer than expected to arrive. This keeps getting more constant as times passes by. I order almost every month and I am considering to chose other sources as not only I do not get a notification on the status of the delivery, items are taking longer and longer to arrive.

I have been ordering on Zulily for some time, and have never been really satisfied because of the time it took to receive the product, but this time took the cake. I ordered the shoes as a clearance item, and thus got a really good deal at 19.99 plus tax. It took about a week for them to arrive, but upon opening the shoes, I noticed a big slash in the upper band of the shoe, the part that goes over the front part of the foot, right at the toes, so this was really noticeable. I knew if I wore them, that eventually the strap would break in half due to the cut mark.

Never Again. Zulily not only charges for Shipping Fees, it takes forever to receive your package and Oh don't make a mistake on your order, THERE ARE RESTOCKING FEES too! I order a pair of shoes, I ordered the wrong size, the style ran larger than my normal size. Called to get a return label and was told, I would receive a $11.04 credit on the total order. Asked to speak with a supervisor because I was going to ask for an exception being my first purchase with Zulily and get the "credit" refunded back because I wanted to break all ties from Zulily and was hung up on after being on hold for near 20 minutes. The shoes were $19.99 plus shipping $6.99 plus restocking fees $8.99 plus 30 minutes on the phone and getting hung up once. All because I ordered the wrong size. What a nightmare. AMAZON I will never stray from you again. Amazon offers free shipping & returns!

I have bought several things from Zulily for my grandchildren. Never again. Ordered several items. Got a shipping confirmation, never received the order. Called found out it was damaged in shipping and they supposedly issued me a refund on 7/6/19. Still do not have it and they insist and can confirm they issued it but PayPal and my bank have not received anything. I have spent hours on the phone and emailing both PayPal and Zulily and still am out my 90.00. Asked them how they can confirm it other than saying it, no reply. Never again will I buy anything or recommend them at all. An apology would have been nice.

They send you defective items on which they refuse to give you your money back. They force you to pay $8.95 in order to return the item so at the end you end up paying $6 for shipment to you and on top you end up paying $8 for an item that is defective and then you end up getting a store credits minus $13. So all the discounted items are one big lie. You pay much more than if you buy it somewhere else that actually respect their merchandise and their customer integrity. DON'T BUY FROM THEM.

I have ordered from Zulily for over 2 years. I have finally closed my account. When you order an item you can expect a 4 to 6 week wait. They are not environmentally friendly. One item is often placed in a huge box. After a month wait recently I checked on my order. I was told there was no time frame of when not receiving it is considered an issue. To put it simply the items are not worth the wait.

I have ordered from Zulily for years. Even though their return policy is awful, I could usually do OK with buying brand-name shoes because my size is very consistent. But the last few orders of brand-name shoes were disaster. One pair of B.O.C. sandals won't even stay on my feet, there is something weird about how they were made. The quality is not the same as they usually are. And I can't return. Another pair of Vionics (which is normally a very consistent brand) are so big I can't wear them. And... I can't return. Well, you CAN return these items, but you have already paid for shipping for the item to get TO you (on a slow boat) and NOW you have to pay shipping for the item to go BACK to them. So by the time you deduct $16 from your "great deal" it's not sounding so good is it? Basically, you pay $16 just see if they will work for you. NO THANKS. I'm done with zulily.

Customer Rep at Zulily got back to me and apologized for the issue. They gave me a contact I can use if I experience any further issues. I didn't buy from Zulily for a while, but with Christmas coming I thought I'd give them another try. I did think the customer rep who contact me was on the ball.

Zulily is now offering more clothing items that are being sent overseas to China to fill. Add that to the already SUPER SLOW ship times and you'll be waiting 8 weeks to get your order. Also, items from China are usually sized much smaller than U.S. but if you try to send the item back, you get charged $8.95 for return shipping. And let me add one more thing - the quality of the clothing is horrible! I would say most items I wouldn't pay more than $5 retail. I'm done with Zulily!

I truly think Zulily sells defective clothing that stores can’t sell or send back, I know a lot comes from China and don't expect fast shipping on a lot of it. I will be honest and say that about 50% of what I have ordered is defective, the other 50% is ok but probably still somewhat overpriced. I recently purchased a graphic tee and the wording on it was printed upside down. They sent me another one (which I had to wait another 2-3 weeks for) and gave me a $5.00 in-store credit. I used the credit to purchase another shirt which the size chart stated a 2xl would be equal to a US size 10/12. The shirt was absolutely huge except for the arms were very small. In the same order I received a totally different shirt that the size was correct but the material was actually just cut off around the bottom of the shirt and the sleeves. There was no hem or stitching whatsoever. Needless to say, after the 1st wash the material rolled up and is coming apart.

I ordered a dress thinking because it cost almost $50 that it would be okay. The neckline was made by what looked to be by a child. The sad thing is, that it looks really good on me but there is no way to wear it. I am so disappointed with this cheap company. The ONLY good thing was they gave me my money back without having to return the dress. But I would not order from them because they do not check their products going out.

Took over a month to get anything I ordered, when I called they told me items had been shipped, yet I was not notified of this and when asked why I was not notified they had no answer for me. Then 2 items got cancelled after I was told they had been shipped. I will never order from them again.

Fake watch. Bought a brand name watch from Zulily. The watch did not have any name on it and the frame was supposed to be stained wood. After a month the stain wore off and white resin surfaced!! Later I saw the same watch on eBay for 1/3 of the price I paid to Zulily. Buyer be aware of this shady business.

I recently purchased some bras from ZULILY but they were not true to size. Since all women are built slightly different it would make sense that a few adjustments would be in order. ZULILY refused to return OR exchange them for the appropriate size. It seems to me that this is not normal practice. I will never purchase another item from them and will go out of my way to discourage anyone else from purchasing from them. Personally I wouldn’t even give them 1 star if I weren’t forced to.

Wiggle bunk bed. I ordered a bunk bed with trundle from here. It came wrapped up in plastic without instructions. The bed is not sturdy. Some wooden parts of the beds are broken. The trundle is completely broken, to the point where it's now in the trash. I would never order from here!!!

I began ordering women's clothing and shoes from Zulily 8 years ago. I was satisfied with my purchases. The items were as described as were the shoes. I had a necklace that was delivered that had been broken. I called and was refunded immediately. Beginning 2 years ago, I began to receive merchandise that was subpar. The clothing took forever to arrive and many of the items were not as they appeared. I realize that this company distributes for various clothiers. However, the negative service response and some of the sellers are becoming worse what they produce, I'll no longer waste my time and money ordering from Zulily.

So first of all you think you’re getting a good deal, but don’t forget about shipping. And if you order multiple items they hold your items until the last one gets there then they ship them all at once, despite the high price you paid to have them shipped!! And don’t be fooled by their ‘expedited’ shipping. You pay extra for this and it says it’ll ship out in 1-3 days. That’s just ship out and it does not include weekends so say you buy something on Saturday they won’t ship anything out until at least Wednesday the following week. And then you’re given a receive date 10 days from that day because I guess they ask UPS to walk it to your house!!

I purchased a product that was subpar. They didn’t accept that a suit with hanging string, snags, pulls, and overall poor quality was a good enough reason for a defect claim, despite it being brand new, having just been delivered that way. They offered a return with store credit, minus $9 restocking fee, of course. So I take the credit, because I have shopped here once before without an issue, so maybe third will be ok? One thing I’ve noticed since I got that credit several months ago. You are not eligible for any sort of discount code while you have a credit. What type of nonsense is that? I understand no stacking rules, but MY MONEY is not a discount code to stack. Ridiculous.

I placed my order on June 15. It arrived July 8 which in my opinion is painfully slow. It has been some time since I ordered from Zulily and that was an unpleasant experience as well. In that case the dress I ordered had seams that were sewn crooked. So fast forward to this summer and I gave them a second chance- This time the top does not appear to be accurately sized and the fabric has a very strange feel about it. It feels more like a bathing suit than a t-shirt and fits like a bathing suit as well. I looked over their return policy and came to the conclusion that it's as worthless as their clothing. I would receive roughly 50% of purchase price in a store credit so I can buy some other poorly made, strangely sized product that will take nearly a month to arrive. No thanks. I'll call this a lesson learned and move on.

Why do we use Zulily anyway? I'm also asking myself that. Do we only get sucked in because of their aggressive marketing? They're not selling anything special. After shipping costs and time, you're not getting a deal. $8.95 for shipping and $8.95 for returns. I'm better off throwing my cash directly into the garbage can.

2 days ago I received and email about a charge for 256.00 but that had been cancelled couple days later. When I called today about it they said it had been cancelled by their finance dept but never notified me about it or even why/how, etc. They also said that my email can no longer be used for purchases as it's been flagged as fraudulent. My email isn't fraudulent, it's the only way I knew I was hacked!! So to make any future purchases I have to use a new email. How stupid! They get hacked and their solution is change your email!? No it's to close this account forever. Thanks for nothing. The customer service needs training on these issues. Sounded like someone was talking to me from their kitchen and had no clue. I asked for a supervisor. Don't have one. A lead? No one. What?? DO NOT SHOP HERE. They've changed. Good luck and change your password!

Most of my closet and shoe rack = Zulily. I find the prices very fair and when I had a problem with two shoe purchases, the agent sent me a "free shipping label". The only thing I have a problem with is that Zulily sells many items (mostly clothing) that WISH sells. I'm over 3.5 years with Zulily and intend to keep on buying from this high quality, fair, attentive store.

Ordered boys Under Armour stuff a month ago. Still waiting for delivery. Called Zulily and their Customer Service was a combination of clueless and incompetent. Avoid this company. No reason to ever use them.

I ordered four Zenana crisscross tunics from Zulily in different colors but all in the same size. When my order came, there were three shirts included, one shirt was shipped separately. One was the correct size, the other two were two totally different sizes. I called to have the items replaced and was told there was no availability in the one color so the item would be refunded and that the other item would be replaced on 5-7 business days.

I ordered something from them six weeks ago. It has never arrived, and they refuse to credit my credit card. They say they can not refund me until the vendor contacts me. I received an email from the UPS three weeks ago and still no product arrived. It was lost in transit.

I love Zulily for Shoes and some kitchen Gadgets. But bras, nightgown, robes, underwear.. I am a woman size 12 148 lbs and order XL on nightwear and my size in bra and underwear. Have donated all of it to charity. They are made for very no bust women. I have no problem with shoes. But never again buy these items from them.

First of all, Zulily's products are sold from a third party. They tell you this in very small print that of course most people do not read but I would highly suggest doing so. I ordered and paid on May 17, 2019. I was given an estimated SHIPPING date of June 2nd which is already mind blowing in my opinion (third party). But then, I had checked my order status on the 2nd and only 2 out of 12 of the items I had ordered were in PROCESSING. I understand it states "estimated" but my order was only in step 2 out of 5 in the shipping process on the estimated shipping date. So I decided to send an email to Zulily asking for a better estimated date of my items being shipped. They couldn't tell me anything. Only that when the order does ship, they will send me an email. So I had my order cancelled.

I did encounter one product through Zulily that I love; but have since found that it can be purchased much more expeditiously and satisfactorily and for less through eBay. In fact, after having been robbed of some of my very few spending $ through having to make returns, I started thinking about all my purchases with this company and only one (as mentioned) has been okay. I purchased a rug for my bathroom - it fits my living room - but I didn't need a living room rug... Couldn't return it. I purchased a red comforter. It is pink... Couldn't return it. The cute boots were obviously seconds. The sandals, mis-sized, the shoes that were crushed, and other obvious "customer returns", I have accepted. But now items are coming in not as pictured, with sewing flaws, odd colors, thin fabrics, cheap fabrics... My heart breaks. I have bad, humiliating dreams about my shopping experience with Zulily. I can't wait to get my store credit, spend it and get out of this place!

I think my title sums it up. The items aren't as nice in person as they are in the pictures, and they charge outrageous fees for return costs (let along that it's a pain in the ** to return things). Also, I really feel that I can find nicer items locally for less money when it boils down to it. The pictures always look great but the product itself is always a letdown.

After losing everything in a house fire, I decided to purchase a lot of replacements from zulily because it was more economical. Shipping took absolutely forever but I knew about that up front (had been an avid zulily shopper before) and didn’t mind the slow shipping as most everything had to go into storage while our house was rebuilt. I had seen complaints about the returns process but since I was primarily buying household items, I wasn’t having size issues that necessitated returns. Then I started buying clothing. I ended up having to return some items. You can send up to five items back per $8.95 return fee and that seemed reasonable enough. I didn’t mind that it went to store credit either.

When you place an order with Zulily a message will pop up that says you will receive free shipping on subsequent orders placed through the rest of the day or if placed on a weekend the offer is good through Sunday. That is all it says. But when you actually do place another order they do not provide free shipping if it is a "bulky" item. They do not say this at all on the first order or the second order. I contacted them and they told me this is how it is and sent me to a link that supposedly explains this but it is nowhere to be found. I feel that when a company offers a perk they should be upfront about any and all exclusions or it is dishonest and tricky at best.

When I started shopping with Zulily, they were a start-up and they were amazing. Every week when I log in and look through the sales, I notice that they have become more and more liberal. I don't ask you to accept my beliefs, so don't try to force yours on me. :( I do not support the LGBT community and that's due to my religious beliefs. I'm fine with people doing whatever they choose to do, but I will not support any business that openly promotes items where same sex couples and men in full drag are promoting items that I must sift through. After my last order arrives, I will be closing my account and not returning.

A complete mockery. I made a purchase almost 6 weeks ago, it has arrived incomplete 2 times. None of the stipulated times in the app have been respected. So far I'm waiting for some shoes that should have been delivered maximum in two weeks, not in 6. I even called Customer Service 3 weeks ago and they told me that the order arrived the next day. Liars! A disgust of service!

As background I will state I was a loyal Zulily shopper for many years, so much that my husband said he should buy stock in the company, Zulily confirmed they took in my returns over a month ago. They have not issued a refund or store credit or returned the merchandise to me. They are THIEVES! Several communications through email and zero results. I am done with them.

Be careful as this company stole my money in my Zulily account. They are trying to refund your returns into Zulily account and as soon as reached to certain amount. They will seize your money. Be careful who are you dealing with. Don't buy from them as they are fraud.

BAIT & SWITCH! Thank China is bad. The item I received was nothing like the fancy photograph at all. Looking into returning and found the tricks that Zulily use with lack of ethics. Per return, Zulily jacked up part of shipping and handling which is not returnable to $8.95 not $5.99 like invoice said when it shipped to me. Merchandise toggle to $2.95 which force you not to return when you only get back $2.95 instead of full payment. Amazon make so much money with little return due to they play no trick of selling crappy products disguised as good products. I live 5 mins drive to Zulliy, will not pay $8.99 for return. I smell Class action lawsuit!

I'm done. Several pairs of shoes--some brands I have bought elsewhere, without this issue--are too big or too small --i.e., ill fitting. For instance, usually wear an 8 1/2. Too small, will order a 9...too big. I give them to friends that wear the same size--they do not fit. Elastic non existent or loose. The last linen dress I bought the neckline was so small my head would not fit through. It took a full 2 months to arrive...from Italy? I do not believe it was from Italy. 90 per cent was inferior quality. If I want return it I pay 8.95. Why should I pay a dime to return crap?

I have been shopping with Zulily for a very long time and cannot even imagine how much I have spent on their site. Really scared to estimate. But I mostly NOW buy from retailers that I am familiar with because some things come back not at all what it looked like on the site. I have my favorite retailers that I really love. It is worth giving Zulily a try. They are quick to refund your money because SOME THINGS take FOREVER to ship. If it goes beyond a month they will cancel it out and refund your money, which I absolutely HATE!!!! And if you buy something in a set... Lately I have only been shipped one!!!

I am a happy shopper. They introduce new companies to me with innovative products. This week toilet tattoos... kinda like skins for your laptop... lol.. But honestly they rock... So nice looking... I bought my livingroom end tables, Hollywood regency style for less than half off of where I almost bought them... I've bought food via Boxed... gifts that are unique...

The wool coat is described so nice and so as the photo on the site. The quality is terrible! The coat is most likely made in China and not Italy! If you are returning the item from Canada, you will be forced to just keep it because Zulily doesn’t cover the cost of shipping returns unlike most competitors such as Amazon. Also keep in mind that you will not be refunded to your credit card but credit voucher only from Zulily. So whoever give this company five star must be their own employees or they paid for to write the reviews.

Ordered a blouse and a dress by the same maker. Blouse was slightly too big, but can manage to make it work. Dress was so small in the waist (actually ordered one size larger on the dress, than the shirt) that I couldn’t get it over my hips when stepping into it and couldn’t get it past my breasts when trying to get it over my head. Needless to say, it’s going back.... at a cost to return of $8.95. Also, I can only receive store credit. Will use my credit and then delete the app. Wish I could give them -3 stars!

I ordered a pair of shoes in size, 9.5. Received shoes in packaging marked 9.5 but the actual shoes were 8.5! I immediately notified Zulily of the error and was emailed a return label. Sent shoes back three weeks ago and still have not received my refund!

Have been buying from zulily for two years or so. If you purchase and receive poor quality products, use caution when attempting a return. Instead of a refund, they double-shipped me and customer service would not help me remedy. Will not shop this company again. Poor quality fabrics offering lots of shrinkage on tops. Forget about trying to return anything. No hassle-free here in spite of paying to return. If it's their fault, as in a double shipment, it won't matter. Poor customer service!

The things I've learned about Zulily over many years of buying from them.

I spent over 1k on this shopping app within a month. At first I was happy with their product. The first purchase I did was a Betsy Johnson bathing suits. It is so cute and quality is great too! Then I gain confidence on them and start to order lots of pretty looking things on their site! That’s when things go south. The napkins they sell, they branded so good and photoshopped it so good that it really look like it’s something from department store from England! But when I received them, the material of the fabric is so cheap. It feels like worse than the ones you can buy from dollar store! I made complaints along with the coffee mugs I received together. They were weird clay looking thing at the bottom of the mugs, on the handle of mugs. This time, I took photos and sent to the customer service and they were able to refund me three mugs prices! I was happy with the customer service at that point!

No customer service. Slick marketing/website but higher prices than Amazon. $8.99 or higher shipping charges no matter the amount of the order... Their "expedited shipping" fees are a joke... You may get one item but you still are waiting a month for your items. RIDICULOUS shipping times. Let 'em know about a problem and they only send automated replies. Few to no item reviews... You are just winging it. Basically, just stay away from this site... unless you like overpaying for your items, paying unnecessary shipping charges and not receiving your items for a month. DO BETTER ZULILY OR YOU WILL BE OUT OF BUSINESS.

I tried to purchase two dresses, one was supposed to be for Easter, the other one was because it would qualify the order for free shipping. The first dress didn't get here in time for Easter, even though I ordered in early February. When it did arrive, it wasn't just cheaply made, the zipper wasn't sewn in properly. Because the fabric is such low quality, it would only run when I tried to sew the zipper into it.

I kept seeing the cute dresses on the site. I decided to buy two of them. I looked at the sizing chart. According to that I was an XXL. I thought that was a bit odd, being that I am usually a large, but I went with it. I received the dresses. I can't get them over my head. Went to return them. There is a $8.95 charge to return them!!! Even if I pay the postage, Will never buy again. Lesson learned.... read the reviews for yourself, I think you will agree. I wish I had!

Paid over $500 for Sealy Mattress set. Still no response from their resolution team no refund, horrible customer service. Countless emails requesting update and still no response 2 months down the line.

Zulily is different than other shipping sites. I believe they are upfront with their information. Yes shipping can be slow but it usually tells you, it does take a little time getting accustomed to this. If you need something quickly it probably shouldn't be purchased on Zulily unless it's a rocket deal. I've had a pair of leggings I bought and they had holes in them. Zulily refunded the purchase price. They have also given me a credit before because of an inconvenience. I purchased brands I am familiar with and it's been good. Everything I have purchased had been of good quality except the leggings. The customer service is good too. They have already been very helpful. I'm really surprised at the low ratings.

Bought Quilts from Zulily. Very Bad and Cheap Quality. Will never buy from this site. It was a waste of money. I could easily get good quilts from reputed shops like Macy's or other stores. It doesn't even look like quilt. Design is printed and even that print is messy...printed one design on top of other. Very bad.

I've just been reading reviews & thought I would add my experience as being very positive. Only once I didn't get notified that a dress I had ordered was obviously out of stock & didn't turn up. My wardrobe is full of Zulily gear. Wash. Wear. Sizing is correct for me anyway. Have never had to send anything back unlike other companies who offer you a % of what you paid for it... the tunics. I have people stop me all the time "Where did you buy that top??" So I love Zulily & I give them a four star because there's always room for improvement but overall excellent.

I ordered many items from Zulily and had to return 4 or 5 of them due to sizing. I printed the return label, all items included showed "eligible to return", and I mailed it out in the original packaging. I waited and waited. Looked at my account today and it says, "Your return has been voided because we did not receive your item within the return timeframe." When I wait over a month to receive the order, this is pure **. The day I mailed it, every item was eligible to return. I will NEVER order from them again.

I order a pair of pants and a separate blouse to match. Total came to $85 but I loved the outfit so much, I splurged. That was in February. On their acknowledgment receipt they sent to my email, they the order placed on March 24th! They billed my card on April 8th. I thought I was buying from a clothing company, but come to find out, they order merchandise from overseas, upsell to an extravagant sum, and the order takes forever to get to their facility in Seattle. They bill your card when they receive the merchandise....which is 3 to 4 weeks after you’ve ordered it! It’s now been a month and a half and I just received the blouse....which is wrong size.

I've placed 4 orders with Zulily in 6 months. I ordered one item for my first order. They sent the wrong item. In the 2nd order I ordered boots that turned out to be great but smelled like burning rubber for weeks. In 3rd order I ordered several items of clothing and they all turned out to be great items, fit well and good quality. I was very happy with all those items so I placed another order. This order was very disappointing. Some items were not quite as they were pictured and didn't fit right. I ordered 4 items but could only use 3. The quality and sizing of Zulily products is very hit and miss. I wish they had more consistency or at least a way to review each individual item to help others make informed decisions. Not sure I'll order again unless I'm positive it will fit and not fall apart.

I purchased four items from Matilda Jane off of Zulily. In two weeks, only one item was shipped. I contacted zulily and asked them where my other items were, and why was it taking so long too? They emailed me back and blamed it on Matilda Jane. They gave a ten dollar credit and apologized. I placed two orders on the same day from Matilda Jane. I cancelled one, because I was under the impression from Zulily that it was going to be a while before I received the items. The other order I placed, I bought three items and only one was shipped out at that time.

The quality has gone downhill as the company sales grow. They are Not interested in quality, so the quality control process is put upon the customer. If you miss something before you take the tags off, you eat it! I received a wrinkled gauze shirt that had a wrinkle sewn into the front placket. I did not notice the sewn wrinkle until I had washed and hung it to get ready to iron. I just had a customer service rep “educate” me on their return policy. The shirt was not wearable. I could not see the wrinkle initially because it was black on black. They should not have sold anyone this shirt as it was not wearable. I sent her a photo of the problem and she she still felt the need to educate me. I’ve purchased some nice little tops over the past couple years, but there are other companies out there. Their policies and coupons are shifty. I will not buy from Zulily again.

I purchased 2 tops & they were charging 7.99 shipping. They also had a coupon that looked like for free shipping. But what the coupon was really you would pay an additional 7.99 to get free shipping for the next 24 hours. Are you kidding me? 7.99 isn't free shipping. So received product & decided to return as quality wasn't very good & neither was the size. Well Never thought to check the return policy. First, you only get store credit. And then on top of it's 8.95 shipping & handling to return. Which is double what I could ship it on my own. Well live & learn. Hope this will help someone else from getting sucked in.

I ordered a birthday gift 1/8/19 for young granddaughter. I received a confirmatory email that the item would be shipped by 1/20/10. That should've been fine; her birthday is 2/14. By 1/22/10 I hadn't heard anything from Zulily, so I called for an update. I was told it wasn't even received at Zulily yet to be shipped. She said the item wasn't a "can ship out quickly" item as if that explained it. She made no acknowledgment of inconvenience or their lack of shipping update/change to me, the customer.

I ordered Strivectin, the product was old. There is no return. The next thing I ordered was a pair of pants the site described as cotton. Of course they were actually were polyester. I got a refund minus an inflated shipping charge. I realize that everything here is from China docked at Seattle. The same people own HSN and a couple of other telecast shopping channels. That's no reason to be money mongers and not fair to customers. The prices listed on this site are actually higher than these items are on a regular site on sale. So remember shopping on this site is doing yourself no favors. Shop Groupons. Cheap shipping and great customer service. Chinese products but they put them on sale. Which is a great buy.

I ordered a pair of shoes on Zulily for the first time. It took about a month to receive them as they came from China, something I wish I had known ahead of time. I love the shoes so much that I now wish I had ordered more in different colors. They are very comfortable and exactly as described. Also, the price was too good to pass up! I would have given them 5 stars except for the long wait time!

I ordered from them before researching for reviews, first mistake! I then put my order in for quite a lot of items. Well, never got a confirmation email, then I called 8 days later and was given the run around for 2 days before a rather curt customer service rep said, it takes time and all items need to ship at the same time and one item doesn't look like it's available. I will have to wait and see, after 8 days! Then I see tracking so I think I'm finally going to get my items, nope... they were delivered to another state. After spending fifteen minutes on a chat I was told to call directly, another 10 minutes on hold and told. Nothing to do about it, they will refund for that part of the order. Still haven't received anything else. Will never purchase from here again.. Beware.

I never received my order and I was not even notified that it was returned... So after a long wait, I contacted and said my package was returned due to incorrect address but all the information was fine. It is the worst service...

It takes forever to get anything from them and the prices are not even that good to begin with. I suppose everything must come from Japan or China and this is why it takes so long. I had to return three of the items and they only give you credit minus shipping once they receive the item back. The products where ok other than that. If you'd like your order quickly you're better off to go elsewhere.

When you place your order they give the shipping tracking information. Good way to keep track of your order. When you look at the information of the item they give a very good description. They are prompt in shipping the item and secure the package professionally.

I have read a number of bad reviews for Zulily but I have never had a problem with them. I order from them regularly. I have had two separate occasions where an item was too tight on my body (but I like things loose) and when I notified them they immediately issued me a return label for store credit. No problem. Sometimes it takes longer than I would like to receive an item but they are coming from overseas so no biggie. I have enjoyed everything I have purchased and always get compliments when wearing my Zulily items. I can’t relate to the negative comments. I love Zulily!

Wow! I'm over the top impressed with Zulily's customer service! I ordered a nautical themed quilt from them. I received it today and it's the wrong one. I emailed them and within 15 minutes I had a response. They no longer have the 1 wanted and they are going to refund my money. They told me to keep the 1 I received and either use it or donate it!

I have been a zulily customer for years. I appreciate the great values they offer. There are many top brand name items offered at a great price. When I have had had any issues come up their customer service has been quick and efficient with help. I will not hesitate to continue to purchase items from this company.

Ordered 3 dresses that looked great in the photo. Upon arrival they were found to be cheaply made, thin material, poor quality. Won't order from this company again. They appeared lovely in the photos but for the price, they certainly were not what I expected.

My first attempt at getting an RMA was to write customer support. I was very clear with what the order was in the items I wanted to return because they were a gift from my mother to my daughter and were too large for my daughter. Rather than get any instructions whatsoever it took over 24 hours to receive a generic, form letter response call customer support. When I finally got a hold of someone in Customer Support Specialists or I could not return the items. I said I did not want credit. I wanted the credit to go to my mother. The woman said I still could not return them, but my mother had to. Absolutely ridiculous because I said I simply want to get an RMA and the credit can go to her. The lady refused to help me. I will never order from them again. I’m going to OshKosh to order the shoes directly and will never order from Zulily.

I'm still waiting for my items, 25 day later and already had to send a credit card payment in for the merchandise. I go to my account and check daily on the status. And I agree with the others about the quality of their clothing, for example a denim jacket is more like a denim shirt very thin.

The dress did not look like the picture, which was way too small. And they rip you off by charging you for the return shipping, and only give you a store credit, not an actual refund. What a scam. So to get another product to get my money spent, I would have to pay shipping ($9 for a tiny plastic bag???) again. I won't buy from them ever again.

Items are cheap because they're substandard Chinese products. Real issue being they deliberately word their non refundable policy to include almost all items, so 90% of their products are non refundable. Customer service is nonexistent and response to my request for refund was confrontational. Never do business with this company, it's a scam.

I ordered 3 of something by accident when I intended to order one and was told they would refund me and I should just keep the items. I was amazed at the excellent customer service. I donated the two extra items. I have many friends who swear by them. I don’t understand the negative reviews.

I sent $121.00 back in merchandise because it was advertised incorrectly. They state it is one size with measurements and it is not. Their fault not mine. Even send pictures with tape measurements showing their error. Refused to credit charge account. I will not buy from them again but they still refuse to give me money back. I guess they will spend it in attorneys to defend my suit in small claims court. I hope they like traveling to Tennessee. Do not buy from them. The clothes are cheap and never fit correctly.

I have two children, and I frequently buy two of a particular item so that they both have one - they'd been advertising 'Easter basket' items on their website. I bought two toys for my children for their Easter baskets. They shipped the one and cancelled the other. I can't get this particular toy anywhere else! What am I supposed to do about that?! I'd rather have neither than just the one.

Beware that Zulily sells cheap products, I purchased a Steve Madden jacket and the sleeve came apart within 60 days of purchasing. Zulily refused to help me saying that they have a 30 day return policy. (That's is not on the web page????) Will never purchase from them again!

I have been shopping with Zulily for about a year, and other than having to wait up to a month to receive items, I've had little to complain about. I mostly buy dresses by Lbisse or tunics by Lily. The patterns are unique, and even though I think the sleeves could be set in better, I wear them, and I receive compliments. I did order some Spanx that smelled musty, which I didn't like, but it was nonreturnable. I washed it, which helped. I have returned a few tunics that I didn't like after trying them on, and I paid for return shipping and received store credit. I prefer only to buy items on Zulily that I can't get anywhere else. But even with Amazon.com, you can't be sure the item is not a fake. For that, go to a brick and mortar store, I reckon.

Two issues with purchases made just this weekend: After an initial purchase you are supposed to be granted free shipping for 24h, however upon second purchase, was charged $20 in shipping. When complained, was only given a $10 credit? Billed incorrect PayPal account resulting on overdraft on my checking account despite my PayPal account being set up correctly (as viewable via the Zulily website). Customer service provided ZERO assistance with this matter despite screenshots showing that the credit card account should have been charged and Zulily offers no way to modify this information. Stay away! Products are fine and prices are good, but customer service and transparency leave much to be desired.

Where do I start. 1st ordered a comforter set. Never arrived... Took 3 months to get my money back. 2nd ordered Michael Kors perfume. A perfume I've bought many many times in my life. Had it confirmed at Macy's. It's fake. None of the clothing items I bought were ever accurate nor fit. I've been the same size for 30 years. All their stuff is SHIPPED from China! It's all a scam. Unfortunately I am out over 1,000.00. You don't get to return anything either. Unless you want store credit that it and they take 8.95 out for them. I even sent an email asking if they GUARANTEE AUTHENTICITY before I bought my high-end items. I have their response if anyone wants it. They said they did by the way. My purse was glaringly fake. I'm disputing the over 1,000.00. I'm out with my credit card company, but save yourself the time and just dont shop here. The pics are misleading and the quality is what you would expect from China. Just run away!

Do not get the Zulily credit card and if you already have one don't use the smart-pay. They use to have quality merchandise but not anymore. Most stuff comes from China and there is a big difference in American size and their size. Plus cheap materials.

I've ordered many items from Zulilly. I accidentally ordered two of each item one time. I called customer service & requested a refund which took place within 2 weeks. When I asked her to send me a return label, she told me to keep them! I it that wasn't necessary, but she said she wanted to be sure I remained a customer.

My biggest complaint is that when you send an item back for credit it takes weeks before you ever see the credit, not to mention they deduct 8.95 from the amount of credit! Total rip-off! Customer service replies are canned messages if you try and complain! The merchandise is almost always inferior and the sizing is absolutely ridiculous. I hate waiting weeks for the orders and weeks for a credit. I do not recommend Zulily!

I open a Zulily credit card based in $15.00 promotion off first purchase. I ordered a coat and within 2 hrs. changed the style. I had to cancel that order and they refused to credit the $15.00. I have closed the account and unsubscribed.

So many items looked good in their pictures and sounded like good value as daily deals - until the clothes started arriving for myself and my child - the fabric quality was poor, the construction was poor, the sizes varied so widely that I think we ended up with one or two items that fit out of something like 30, and almost nothing is returnable. I ended up owing so much to this place because of the "deadline" format that makes you want to buy, the clever photos that take you in, the shipping costs, and the ability to split payments that cause you to have repeated charges coming weeks, even months after the substandard (and nonreturnable) item is already forgotten. So sorry to have every gotten mixed up with this miserable place.

I have ordered many items from Zulily over years, never returned anything due to the pricing. Sometimes it was not worth returning. I ordered a Gucci belt assuming I will get an authentic product, it was not much less expensive than from store. Guess what? I received a fake belt. I sure can tell the difference between authentic and fake. Even the size. I measured this belt with my 3 other ones and it’s much shorter. So I contacted them and they said to go donate it and send them picture of receipt so they can issue a refund. Which makes absolutely no sense to me. Refused to refund only this way. I am shocked that a company this size would sell a fake item, as well as not process a refund and deal with their vendor. I will dispute with my cc. But to me it’s insane.

I used to buy a lot of clothes through Zulily, but the last three years the quality has really hit the toilet. Colors are not as shown, the sizing is not consistent, and often I find the sleeve size does not correspond with the size I’ve ordered. Twice, I’ve purchased jackets and both times the zippers were broken. Of course customer service attitude is too bad, so sad, sucks to be you. I cannot even donate the items to a charity or thrift store as I feel if I can’t wear them, why would anyone else. Most clothing products are made in China and they have no clue about North American sizes.

A deal is only a good deal if it's something that you want, and unfortunately the quality and sizing of many items can be random and unpredictable. I have often wondered if this is where they send the factory 'irregulars' because I got a pair of shoes that were a totally different shape from one another (literally, one toe was round, and the other toe was sort of a square-oval shape). Odd.

I have ordered two bedspread quilts from Zulily. The 1st quilt I ordered was advertised as grey and yellow. It actually came in as purple and yellow. They would not return or exchange even though it was falsely advertised. I went ahead and ordered a completely different 2nd quilt. The colors were correct this time, but the sizing was completely off. I ordered a queen but it does not even come close to fitting my queen size bed. I asked if they could exchange for a King size. They said NO again! So I am done ordering from them. Even though I am only out about $60.00, it still aggravates me that they will not stand by their products. Buyer beware!!!

Zulily has nice sales and products but their billing department is very misleading and confusing for a consumer. DO NOT DO their "smart payment plan" and use the Zulily credit card! It's very misleading because of the Zulily credit card is different from the Zulily company that I made purchases from. The Zulily credit card is being run by Synchrony Bank- and this is where Zulily company has misled me to think when I'm paying Synchrony Bank- I'm also already paying Zulily the company. NO!! As Zulily said "Zulily credit card is different from Zulily.com" where I made my purchases. The billing department has no idea how to explain the discrepancies between payments withdrawn from my bank account versus Synchrony billing statement and Zulily billing statement. Their statements do not match and it does not show all the payments I made whether to Synchrony or Zulily!

The ‘Hurry, only 1 left’ of an item encourages impulse buying and is not accurate. ‘All gone’ on an item... why list it? No customer reviews, very slow shipping/returns and only offers store credit! BAD.

Terrible customer service when trying to return an item. They do not allow exchanges and require you to do all the work to return and even pay for the return shipping. Then you have to log back in and place a new order. They will not allow exchanges of any kind. Also, their customer service is rude. DO NOT SHOP HERE!

I was a ZULILY customer for over 5 years. I have just canceled my account. I've had enough of this really sneaky and dishonest company. Here is my story. The first time (2017?) I had an issue, it was a silver Figaro chain that I purchased very cheap (get what you pay for) and it was not as pictured at all, so much smaller than the picture. I had to use a magnifying glass to see that it was actually a Figaro chain. Their response was so lame, something about that it was a closeout and so sorry... blah blah. I was a long time ago to be honest and I just remember thinking "Ok? This doesn't seem right? But what to do it was cheap!"

My credit card was charged a shipping fee on my $100+ Zulily order when the company was running a free shipping with $80+ promotion. I have also had several orders cancelled in the past by Zulily and my credit card was never refunded for the full purchase price. I have unsubscribed and advised Zulily that I will be making my online purchases elsewhere.

If this company is owned by QVC they need serious work. I received today a Coach tote buried on the bottom of ten items. One top had no plastic or anything around it. Things are in a packages balled up. This is totally unexceptionable. Even if something is sold at a discount, I'm paying for it to be shipped with care. Customer service is not like QVC either. HauteLook sells at a discount and they always ship with care. It also takes too long to get items and they charge you the day they order, not the day they ship. I think I'm done with them. Sizing is way off. Done.

I will never, NEVER buy from zulily again! I ordered 3 items nearly 3 weeks ago. Tracking says they should have been delivered several days ago from Calif. NOT here. But then I discovered they were originally shipped from China! But only 2 items. There is no mention of the third in the tracking guide-although it’s on the invoice. I wish I had read the reviews first! Have never had problems with Amazon. Will stick with Amazon. I have learned my lesson!

I ordered 2 pairs of jeans for my teen girls. The order never arrived and customer service would not refund or reshot the missing items. They completely gave me the runaround. I am out 43.00. I would never re order from them again. They do not stand by their product even after paying 8.00 for shipping.

I purchased some wineglasses and a watch. After waiting for weeks, the order arrived. The description and picture clearly stated and showed PURPLE. The product I received were clearly BLUE. The description and picture of the watch stated and showed BLACK AND WHITE. The watch I received was BLACK AND SILVER. I contacted Customer Service to make arrangements to return the items. I received an email indicating that I would have to print the return label.

If you plan to buy from Zulily... Do your homework first. Read the reviews. The quality of the items they ship are horrible. You will not be satisfied with most things you receive. Find ANOTHER SOURCE.

I received an email from Zulily letting me know I had items my basket and at the bottom they had a promotion for free shipping until the next day at 11:59 pm. It turns out that you have to place an order and then place another order within the day to get free shipping. Why would anyone do this? You have already paid for shipping on the first order. Sounds like a scam. Some people may think they are getting free shipping on the first order.

Ordered two pairs of Muk Luk boots two weeks ago for $49.99 and $55.99 each. Noticed today they are $36.99. Contacted Zulily and was told no credit could be provided as they have over 18,000 vendors. Normally, I don’t complain, but they should honour lower prices when offered regardless of vendor. It’s the Zulily name (company) that ultimately is offering the price. I am now done shopping at Zulily... I should have trusted past reviews!

I am shocked at how Zulily has changed. They used to be known for good bargains on household items and clothing. They no longer care about their reputation. They are selling VERY low quality items. The quilt I purchased is NOTHING like the picture. It's a tiny thin piece of garbage. Nothing quilt-like about it. And I get to return it but at my cost and taking up my time to drive all the way to the post office to return it. And then I get a little bit of store credit for more junk! Do not buy from Zulily, the stuff you receive is less than Walmart quality.

Do NOT buy from Zulily! I repeat, DO NOT BUY FROM THIS COMPANY. The pictures lie. They alter the images to make the products look super cute, then turn around and ship you garbage. On top of that, when you want to return the garbage Zulily shipped you (for Christmas gifts that you would be mortified to give to your family), the company charges you an astronomical fee to ship it back and then gives you store credit. Store credit to buy more garbage? I know, strange. Then when you reach out to customer service for help, all they do is repeat their policies to you. Worthless. Zulily is a horrible, scam of a company. Do not waste your time, and especially your money.

I ordered a pullover that did not fit so when was going to return or exchange it I was told that there were no exchanges per company policy. The explanation was not convincing as to why. The CSR said I could get a refund minus shipping cost. Not exactly what I was wanting, but OK. This was early January. I called customer service about 10 days later as I had not received my refund. She told me that company policy is NO REFUNDS, only store credit. But she said this one time refund because I had never returned anything before. She said it would be 5 to 7 business days before it would be credited to my card. AND it took almost 2 weeks to get my package to begin with. I do not think this company has good company policies. It's just too much of a hassle. So I will not order from them again. Their CSRs do not seem to have it together on the store policies either.

I was a Zulily shopper for a few years. I became an entrepreneur and the first company I thought of was Zulily. I completed all of their requirements. I received a call from an associated who quoted me the price they would pay me per item. I then received an email informing they only wanted to pay me half of the original offer for each item, the same it cost me to manufacture an item. They would sell each item at 3 times the price they purchased each item from me. The problem with that was that they would only pay me for each item the cost of making each item. No profit for me. I would be making items for them to sell for free. I have lost my respect for Zulily. I tried to contact them to discuss this, but they never responded back. Very rude, arrogant, and inconsiderate. I will no longer shop with them.

I have ordered from Zulily many times and there have been some issues with several of the items but, to be fair, the company did make it right every time. Today I received a Coach designer checkbook wallet. It does not look authentic. It seems very dishonest to charge $120 for a wallet without any indication that it is not authentic. The textiles are thin and cheap. The hardware is smaller. Not the nickel metal that you see on real Coach. I would not pay $20 for this no matter what name was printed on it. When I took out the care instructions I almost laughed. They are entirely in Chinese! Real luxury goods come with printed leaflets in 5 to 10 different languages. I will be contacting Zulily. And if they can’t refund the money then I will be making a fraud alert with my bank to stop payment on the second payment they are due to take out of my account.

My experience with zulily has been great!!! I have ordered shoes, comforters, and mostly the Lily tunics. Purchases take longer to arrive but they are worth the wait. I love the tunics so much!!! They are cool, comfortable, flattering, are made with fun and unique prints, durable, and easy to wash. The fabric content doesn’t wrinkle or shrink or lose its shape and will be dry in minutes by hanging on a hanger. They are the absolute best!!!

I bought a "mermaid blanket" for a child prior to last Christmas. The item took several weeks to arrive, which wasn't surprising once I realized it was coming from CHINA! That was not the issue however. The issue was that there were 2 fraudulent charges to my bank account almost immediately afterwards. I noticed the unusual activity originated in China, which was a 'red flag'. I called my bank's fraud dept. who researched the issue and refunded my account. I realize I should have reviewed this earlier, but dismissed the incident and vowed never to use them again. I decided to finally write the review because this very same thing JUST happened to her! Beware of using this site! They don't appear to be concerned about their web security issues... or their customers.

I buy from them all the time. I have been happy with all of my purchases. Of the hundreds of things I've ordered, I've only had a few issues such as once an item didn't come, once I ordered a perfume I thought was cologne and once a glass teapot was cracked. They were fast to answer, replace items and refund. At times giving an extra store credit for the inconveniences. Yes the shipping can take a lot longer than their competition. They also don't always get Christmas items sent by Christmas so you have to order way in advance.

I have shopped with Zulily for years and have always been satisfied with my purchases until December 2018. I ordered 6 personalized necklaces as Christmas gifts, the day after Thanksgiving. The first necklace finally arrived on December 22nd. It was absolutely nothing like the photo. It was a personalized 4 sided sterling silver bar, in the photo, the letters were large and took up the majority of the bar. When I first opened the package I thought they had mistakenly sent me someone else’s order instead of my own. I thought there were symbols on the bar instead of letters. After getting out a magnifying glass (I’m not kidding), I was able to make out the names. It was the one I had ordered. They must’ve stamped it as deep and hard as they could with the tiniest typewriter key available to man, It looks NOTHING like the picture.

Update on 01/05/2019: Recently, I posted about my experience with Zulily about an item that I send back but was not given a store credit on. I was told that they cut items up with huge scissors and throw them out when returned. Well, today I logged onto the website and saw the dress I returned. So they charged me for this dress and will be charging someone else for this very same dress making double money on this item. Sad...

I ordered 2 oversize sweatshirts from Zulily. Immediately after I placed the order, I decided to look at their reviews. Most of the reviews were not good. I decided to cancel my order. I called customer service, there was no wait to talk to someone. The customer service rep offered to cancel my order and refund my payment. Within probably 10 minutes, I had an email from PayPal regarding refunding my money. I am going to monitor reviews their reviews and see if they get better before I try ordering anything else. If I see they are getting their act together, I will consider ordering from them in the future.

I’ve been purchasing items for a couple of years and been happy with the products (including clothes). Yes, sometimes delivery takes some time but I understand and never purchase if a “must have” for a particular date. As one review has already noted take the time to review the items and understand the materials - don’t be fooled by pictures alone - polyester is simply not linen - buyer beware.

The photo for the Westex International Sleep Solutions Microgel Mattress Topper looks nothing like the actual mattress topper I received. It looks and feels like a very thin comforter that someone turned into a mattress topper. While the product I received is technically the one ordered, it is not at all like what the photo on zulily displays for this product. I am very disappointed with zulily as well for posting such a misleading photo of what the mattress topper looks like as this is clearly a different product in the picture. Now that I have read other reviews, I realize my experience is not unique. Their return policy requires you to pay for return shipping and the product has to be in original packaging (hard to identify you were misled without opening a product up).

In the month of November I ordered several items, lots of Christmas gifts with "Guaranteed by Christmas" seal on them, as well as birthday party supplies for a party that has now passed. I have not received most of my items, 21 items "guaranteed by Christmas" have not arrived yet, 21 items! I was really counting on these being here by now and according to the website they haven't even shipped yet? This is really irresponsible, inconsiderate and bad business on Zulily's part. Instead of waiting to ship them all together, they should have shipped the items as they became available and actually had most of them arrive by Christmas as promised. Several of my items have literally been "preparing to ship" for weeks. This is unacceptable. I feel duped into buying these items as Christmas gifts. What is the point of stamping something as guaranteed, what do they do if it's not here on time?

I placed an order for 4 Squishmallows for my daughter on Dec. 9th 2018 for Christmas. I received and box on the 15th with 2 Squishmallows. I called and spoke with customer service and they apologized and asked if I would like the items reshipped or a refund. I asked if they would be here by Christmas. They said yes they would be so I had them reshipped and they processed the reship.

At first I thought Zulily was great, however after placing several products not as described. Their pictures and descriptions of products are minimum and buyers are not able to leave any online reviews of purchases or products. You pay $7.99 for shipping but $8.95 for returns. Also I was sent the wrong size bedspread. My order clearly stated Queen size instead I received Full size. It can't be returned and they no longer have a refund policy. Will not buy from them anymore.

I ordered Clark shoes, they came in very small and not as listed. When I called customer service, i was told that as a courtesy they will refund my return as other people have stated that they came in small. WHAT?? So if no one else called, they wouldn't reimburse me? If they knew other shoes this style were being returned, they should list it on the item that it is smaller than described. It is such a pain to return an item, it takes sooo long to even get the product. The rep from Zulily doesn't care about the customers. More often then not, the clothes are not what they state on the site.

I am unbelievably disappointed with this company. After making an order November 30, on items that I am unable to purchase where I live, I was so excited to receive them. When my order was delayed by two weeks, I contacted zulily who advised me “Don’t worry, it’s on its way” and due to the inconvenience issued me a full refund. On December 21, I find out my order has been lost and I will not be receiving it. After contacting zulily again, they simply said “your credit card was refunded”. As a first time purchaser with this company, I can honestly say it’ll be my last. Any moral company should want to ensure the satisfaction of their customer, with a guarantee of receiving the purchase they took the time to make from you.

Products are not as described and of low quality, and nothing ever ships or is received on time. Customer service is a joke and will refuse to address any concerns, instead giving generic, canned responses and excuses for their terrible practices. THE definition of a shady company. Stay far away, there are hundreds of other merchants with better products and shipping, and WAY better customer service.

I have ordered from zulily on multiple occasions. Have learned to be diligent when looking at the product, entering the product manufacturer into google and am very careful and choosy on what I order. I do not impulse buy as I had in the past. I take my time. All of this in mind, have only just this past month received an item that I flat out hate. Upon going through the return process, learning of the return fee and store credit I highly doubt I will purchase from here again. I will however window shop.

I love shopping at Zulily, my overall experience is great! I shop from kitchen items, clothing, exercise items, food item and more. If I have an issue all I do is call, if an item is broken I explain the issue and they send me a label to return the item at their expense. The quality of their items is exactly what I was expecting and I give it a rating of 98%. Some items ship out quickly and some take a little more time, but I understand that because the items come from all over the world. If they can’t ship an item out within 3 weeks they will issue a refund and a $10 Zulilly credit for being unable to ship within the promised time.

This is the worst online store to purchase clothes from I purchased three tops that looked very pretty in the picture. One top I returned and got a credit for it. The other two tops I could only wear once unfortunately. I washed both tops separately and by hand. The colors ran together now it looks like I have spots all over the tops. I will never purchase another article of clothing or anything from this store again. Keep this up Zulily and you won't be in business for very long.

You have to closely scrutinize the pictures. How does the dress hang; does the fabric look thin; does the picture look like you can see thru the fabric. I've had good and bad luck. Sizes are rarely what they say. The top I received today has the collar on backwards but it was only 15.00; I can wear it for running chores. Overall I think the company is awful.

I ordered a canister, 3 weeks later I received a different kind canister, smaller size and cheaper. The lid was twisted/defected. It was delivered in a old box, it looked like used or returned item. The customer service issued a return label. I looked at the calculation and found out they charged me $8.95 for shipping. So, they made a mistake sent me a wrong item and expect me to pay for returning it. I tried to contact again the customer service, no help whatsoever. Lesson learned. No more zulily for me.

Orders place Oct. 19, and 20th. Paid for at the time. Many back orders. When one came in I was charged again and notified it would not ship till January 2nd. There are 9 items I am waiting for delivery before Xmas as they are gifts. Please advise!

I liked the Lily by Firmiana tunic prints I saw online. But when received, they are simply a magnified photograph printed on polyester. I didn't mind the polyester, but the print is so obviously "manufactured." The closest thing I can compare it to is wearing a photograph of scrapbook paper. Online, one tunic was a pretty-colored blend of swirls, but when received it is really photograph of what looks like long curly hair making the garment look very cheap. And returns are not worth it.

I just received my order of four place setting dinnerware. I loved the way they looked but as I was unpacking I found one of the bowls was broken. I expected that it would be a nightmare to get it replaced. I was pleasantly surprised to have about a four minute phone conversation. The customer support person said he would send me a whole new set right out. I’ve already received a confirmation email. So surprised, easy peasy!

I bought my grandson one of these "motorcycles" for Christmas. I did buy it and did not try it before the 30 days in which I could make a return. However, when we put the product together, it would never charge or run. I called the customer service and I absolutely could not get my money back for this gift because it was over 30 days since I had bought it. BUT, the product is defective and won't run. I can see the 30 days on products that bought but never for defective products. I did nothing to make this product defective, it came that way. It should have been an automatic return.

Shipment times are longer than expected. What is received is not representative of the product viewed on their company's website.

I have ordered wifi headphones and clothing from Zulily. The headphones work fine but they are too short/don't expand enough or comfortably cover my ears. The headphones didn't come with a charger. I don't remember if this was in the description or not, but it is pretty disappointing to get headphones that you have to buy a charging cord for. The clothing is a huge disappointment. Super poor quality. Shirt is see through, flimsy, and too small. Sweater is too big and the most awful polyester texture. Still waiting on leggings. No holding out much hope on those. I knew the return policy, I'd rather keep the crappy merchandise than lose even more money sending them back for store credit. You get what you pay for. I won't be shopping at Zulily again. I recommend you don't either.

I ordered 3 shirts and was waiting for them to come in. After waiting for about a month I decided to go in and look and found my order was canceled without any notification or explanation. I find this very poor customer support. I was already nervous about ordering from them and I order most purchases online. I do not recommend shopping with them.

I ordered two couch covers for $19.79 ea. They are WAY too short for my couch, so I went to return them and saw that only one was listed as shipped. I initiated the return for that one, then had to call to get them to fix it so I could send them both back. Didn't know when I ordered it would be for store credit only, or I NEVER would have ordered in the first place. Finally jumped through all the hoops, and realized they are charging me $8.95 to ship them back, when they only charged $7.99 to ship them to me.

Have occasionally ordered clothing from Zulily for years. Despite the return/stocking fee of $8.95 is ridiculous, I really never had major problems with Zulily - UNTIL DECEMBER 2018! Most women order a couple of different sizes because sizes are all over the place. So imagine my shock and dismay when I decided to return a few items, and they tell me I get a STORE CREDIT. I replied that I didn't WANT a store credit, I wanted my refund via PayPal and my credit card. And I get another email stating "our return policy has changed." WHAT A SCAM! NEVER WILL I ORDER ANYTHING FROM THIS FLY-BY-NIGHT BOGUS SITE.

I ordered 3 tunics and paid $8 for shipping. After I completed my order, Zulily then offered me free shipping on my next order? Shipping was extremely slow, took 2 weeks to arrive. Very poorly made, so I returned them for a credit, minus the shipping. I then ordered 2 rings to use up the credit and paid another $8 in shipping. Estimated to arrive 8 days after I placed my order. I won't order from them again!

I ordered 3 pairs of slacks (all different) and a hoodie. I used the size charts for each to choose the size (I measured myself just before checking). One pair of pants was way too small, one was ok, and one was too large (but I decided to keep them). The hoodie was huge but I like them that way so I kept it. It took weeks to get here (and I'm still waiting for one item). Quality is so-so. Returns are awful. I'm only having to return because their size charts do not match the actual sizes. But by the time I pay the shipping and restock fee, I will be left with a $5 credit that I can only spend with them! If I actually try to use that $5, I will not be sure if I will get the correct size (only 1 out of 4 items were true to size) then pay more to receive the product, then maybe get even further in the hole with more returns. For so-so stuff. Scam. Junk. Stay away.

Zulily appears to be knowingly selling clothing made in China that would rate as a second. Having ordered 6 R&B dresses in a large size only 3 fit. Two dresses are too small and one is too large. The sizing is totally inconsistent. Because I made the purchase in September while traveling overseas and did not complain within 30 days Zulily has washed their hands of it. Off to ConsumerAffairs. I believe that Zulily is fully aware of the discrepancy in sizing but fail to warn customers.

I recently purchased $290 worth of clothing. Although it took a little longer, about 3 weeks to arrive, it was worth it. All the clothes I received were quality and I will definitely be a repeat customer!

The sizing is inconsistent, if you are lucky the size chart will be accurate for the item you are ordering. If it is off by a size or two and you need to return, get ready to keep it! I paid the initial 5.99 shipping to get it home, then they want 8.95 to send it back and I will get store credit for the balance. By that time it is $12 and change and has to be store credit. This place is not worth anyone's money. They are scam artist, and the quality of the merchandise is not only wrong sizes but cheaply made probably in sweatshops. I am done with this company.

Zulily is not a good shopping experience. Several times I’ve ordered something, then received an email weeks later that it’s not available - yes, weeks. It takes absolutely forever for anything you order to ship. There is a pair of pants I ordered months ago that I still haven’t gotten & at this point don’t expect to get. I don’t know how this company has repeat customers or stays in business.

I normally love shopping on zulily, and have been for a few years. So far, I've loved about 90% of what I have received. And now that they allow returns, I can ship back whatever doesn't fit. That being said, they switched from using USPS to a shipper called OnTrac who consistently lose my packages. Zulily is very much like an online TJ Maxx or Marshalls, the items they sell are there for "a day".

I will never order from Zulily again. They work with outside vendors and a particular vendor... Personalized Planet is awful! I have left two VM's and sent emails to them about my order status since I ordered it 2 wks ago and NOTHING!!! I call Zulily and they are just as unhelpful! They don't even follow up with these vendors on your behalf. They just keep saying they will send an email when it ships. Well that is sure helpful... NOT! DON'T ORDER FROM ZULILY AT ALL!! Their customer service sucks and they just take your money and don't care if you get your items promptly or at all.

I ordered a lady's top that looked beautiful on their site. When it eventually arrived, it was of inferior quality and the sizing was wrong (too large). I understand from other reviews that they only give store credits. And since I will not chance ordering anything else, I am advising people not to order from this company.

I am a first time Zulilly customer who bought a black dress. It was on sale for $13.99 plus shipping and tax for a total of $20.97. It did not fit properly and was made of very thin material. I sought to return it the day after receiving it. However, Zulilly has a TERRIBLE, return policy. First, my entire $20.97 payment was not reflected on their website. Second, I would have $8.95 deducted from my refund for shipping and handling. Third, I would not be refunded my payment, but give a $5.67 store credit. This is keeping your money forever. It's not a return. https://www.zulily.com/returns-policy. P.S. I would have attached photos and screenshots, but could not do so.