zulily Reviews

I was shopping on Zulily website the week after Thanksgiving, trying to purchase some great deals. I had several items in my basket, getting ready to check out, when up pops a message!!! "Congratulations you have won a $100.00 credit" to my account!!! Needless to say I was so thrilled, because I am a senior citizen, and I need to watch what I spend very carefully. I went back to shopping and when I went to pay using my gift credit, Zulily had removed it from my account. Yes, I am furious with them, and I will never shop with them again. If this is how they do their loyal customers, they will have to look harder. They have lost my acct, my daughter's, and a few more I can name. I have tried to call them but they will not take my calls. Zulily, shame on you!!!

I ordered a king size comforter set and received a queen size. Their mistake, so I thought they would correct it. Nope. It doesn't matter. They only give refunds in store credit, minus return shipping. No way will I ever order anything from them again. I have called them four times and every time they tell me I should see a full refund to my Paypal account within 5-7 business days. Every time it is a lie. Do not deal with this company. Their photos online do not accurately represent the cheap overseas product you will receive, and you will have to fight to get your money back. I have opened a claim in Paypal and hope they will stand by their policies.

I ordered a personalized jumpsuit for my daughter that was super cute based on the item's pictures and descriptions. However, the design I received was not at all the same size as the picture. On the site it shows the design to take up the full chest, but what I received is about half the size and tiny. Pretty disappointed since the whole point of it was the design with my daughter's name on it.

I’ve had to return 4 out of 5 items I purchased from Zulily. The quality of each was extremely poor and are most likely ‘seconds’. In addition, the fact that they will not refund your money but rather issue a credit is unacceptable. Why would I want to buy more junk and have to pay to return it?

Recently, I Purchased three pairs of leggings on a special sale. They were exactly what I expected till I put them on. I ordered a small which is normally what I wear. I was greatly disappointed when I saw Leggings looked more like straight legged pants than leggings. The product itself is OK, but if you wear a small size 2 or four forget about it unless you want baggy leggings. Also, the waistband is like one in pajamas. Also they have a tiny time frame to return the product. Unfortunately, I happen to be recuperating from surgery and can’t meet their guidelines. I will probably just take them to a consignment shop.

I returned several items that were charged to Zulily credit card but received store credit only. I spoke with Mr. Kye ** in Resolution Department regarding problems that I have incurred. As a courtesy, he added additional $20 to current credit which I am unable to use. He instructed me to call back and speak with him before 11PM EST, and he would take order. The call would not go through. Recorder said they could not accept calls from my area code. I have never received such POOR SERVICE from any business like Zulily. I have lost $60 in credits.

I was swayed by the beautiful photography of Zulily’s garments. I purchased three blouses. Upon delivery, I was immediately disappointed by the poor quality of the garment’s material. The fabric was so inferior that the seams frayed after one single wear. I will never again purchase from Zulily!

Zulily is no longer a good place to shop. I purchase the green market toy for my granddaughter. When I received it, the toy was missing the large green tray, the cash register was broke, and the stickers torn. I contact CS and was told they couldn't help me since the toy was purchase from another manufacturer on their site. I had to reach out to them. I explained to the lady that I paid Zulily, not some company in China. After calling 3 times they finally told me to send pictures and they will try to resolve the problem. To this day, I haven't received my money back nor a response.

This site used to be very nice to shop at. Now we are getting rude customer service and no help at all. I purchased some items and had a very hard time trying to return them. I kept them and am trying to give them away. I also tried talking to them on their chat and since they didn't want to deal with it they just ended my chat. It was no mistake in the middle of my conversation. The person said, "Have a nice day" and ended the chat. Not a good way to do business and think you’re going to keep a customer.

Overall I would not recommend Zulily because of their return policies. If you buy bras you cannot return them even though you have not worn them at all. Most of the items I purchased were not quality. Some seemed unfinished! Even though you are returning unused, still packaged clothing items on your own dime. They will charge you $8.95 to restock for every 5. If you return 6 you will be charged another $8.95. The items I purchased were between $3 and $25 but ranged in price from $10-$70 supposedly. POOR QUALITY OVERALL!

I’ve shopped with Zulily for the last year and a half. I’ve never had any major problems until now. Actually, they used to refund me even if I just called them and told them what was going on and didn’t always ask for an email with pictures. I ordered 4 Sunshine Swing dresses for my daughter early Oct. these dresses shipped directly from China. When they arrived earlier this week (mid Nov) one dress has major discoloring on it and was not true to size. The other 3 dresses were also not true to size and ran at least one size bigger than what was ordered.

The sheets I ordered were described as mainly cotton. The sheets I received were mainly polyester and very cheap for $60.00. I sent them feedback, they gave an automatic reply about returning my message 2 weeks ago, but didn't. I bought 2 sets and would like to return at least one. I can get the cotton sheets I want on eBay for $65.

Over the past year, I have purchased many items based on the info provided on Zulily site but when they finally arrive, in reality bear little resemblance to the Zulily description. When I call Zulily to complain about the misrepresentation, they blame the "vendor" and promise to "note my feedback" but the description for the item online remains the same. Customer care is inconsistent, often rude and today they refuse to provide me an email contact for a company president or director... Telling me "We are all managers." The only recourse with the misrepresented item is to mail it back to Zulily at YOUR cost and they will give you a credit to try your luck again.

If you're in a hurry for an item you order, don't count on it. I placed my order 10/18/18 and not until payment had been made and I received my confirmation, was I informed the "anticipated ship date" would be 11/2/18. That's 2 weeks before shipment even begins. I received one order on 11/7 and the other portion on 11/11/18. Totally unacceptable. I will not order from Zulily again unless it's a GREAT bargain and I'm in no hurry to receive it. Also, the makeup appears to be old, but website says cannot return.

I ordered a medium top and with tax and shipping paid almost $25.00. The top was HUGE and more like a tent. I returned it and received less than $9 store credit. Are you kidding me?!?! If an item is not even close to what it should be, I should receive 100% of my money back; not a store credit. Buyer beware. I am out $25.00 and have nothing to show for it.

I received a top that I loved. I am a big customer of Zulily. I tried it on and it fit. I loved the color. I always wash clothes before wearing. When I hung it to dry I noticed what I thought was strings on it. Upon further inspection there are 2 holes in the back! Now since I washed it and threw the packaging away I can’t return it! I am upset. I may have to return to QVC because their return policy is FAR superior!

The boots I ordered were a size 9, but they were so small, they should have been labeled a size 7.5. When I went to return them, I was told they were keeping $8.95 for a "restocking fee and handling," and I would get a store credit for $13.00. NO money back. So the $30 I invested for boot I cannot wear, they kept! I went online to chat with a customer service rep who was working with many complaints at once, so I was kept online for 30 minutes only to be told what I already knew... What a waste of money and time. DO NOT SHOP WITH ZULILY!!!

I ordered many things from Zulily that came in several orders. Long after ordering, an item that I paid for was no longer available. Customer service kept stating I cancelled the order. No... never got a refund. Then another order was lost altogether. I never received the order of a refund. After contacting the company many times, I have not received store credit or a refund. This is it. They are crooks. Never again will I willingly give money to these thieves for their extremely low quality items that I may never receive.

I ordered some blouses on Oct. 4th. I received an email message stating they were shipped on Oct. 21st. I still have not received them. I am so glad I was not in a hurry. The tracking now says I might receive them on Nov. 6th. This will be my last order from Zulily. I can find the same thing on Amazon and it won't take a month to get them. Now I don't even know if I am going to like them or return them... No more!!

I ordered for the very first time from Zulily a pair of kids’ Western World leather cowboy boots (pink & tan), a logo T-shirt and a pair of navy suede Shilla flats. While it took a couple weeks to get here I am more than satisfied with my purchases. They are well made and definitely brand new. Very pleased with my purchases.

I recently started ordering from Zulily because the clothes looked stylish. I have had to return several of the items due to poor workmanship. Most puzzling is the requirement that tags must be still on the items, yet the last 3 items that I'm returning have had the care instruction tags cut off (that is, by previous purchasers who have returned the items after removing the tags). The return fee of nearly $9 is outrageous. The only items I've been happy with are those that are name brands that I trust. I'm giving up after I spend the credit I have from the returned items (no refunds are given). Going to stop ordering from Zulily. Save you $$$.

Products were very priced in my opinion when you look at the quality of the products. They make it next to impossible to return anything with today's mail system and don't allow for adequate time for people with busy lives.

Ordered, five days later received it in perfect condition. Excellent service, product as depicted. This transaction took 5 days. All I can say is thank you Zulily. I was concerned about this as I read many comments that were negative. But I had only the best experience in dealing with Zulily. Five stars.

EVERYTHING I have EVER ordered, (I am actually annoyed that for years I kept ordering), has been damaged to some degree. Wall art- from canvases that were stretched or damaged, to "distresses" wooden decorations done HORRIBLY, I could have done a better job watching a 3 min YouTube video. I ordered once a set of vases that looked like a chemistry set all broken and returning was a hassle and not a refund. They asked for me to return this shredded glass that was spilling out of the box and cut me. Recently I ordered two shelving systems 6 hours apart. I received one shelf... the other has an estimated delivery of over 30 days after... the list goes on. The quality is horrible it is so cheaply made and waiting a month or more for an item to be horribly disappointed when you see it and knowing the return is not a refund.

Pants were very cheaply made. Bootcut were more like bell bottoms from the 70's. Not at all as described. Cannot mail back myself. I have to use their label and $8.95 is subtracted from return. Also return is only a store credit. Why would I want a store credit?

I've been shopping on Zulily for a few years. There are some pros and cons, but my overall experience is good and I continue to shop with them. I mainly buy women's clothing and some household items. Pros- There are some great deals available. No, not everything is a great deal, but if you do your research before buying you will know what is and isn't. They have items you either won't find, or it would take you forever to find, in your local stores. Customer service is responsive and willing to resolve issues. If you get a damaged item or something that is different than the description they WILL either ship another item, have you return it (for free), or simply refund your money. I've had numerous experiences as such and they have always resolved the issue in a day or two.

I bought 3 tunic tops on Sept 18, and never received them. They billed my account on Sept 18 for $63.19. I wrote to them on Oct. 7, and told them it was a ridiculous wait to get my items, and I said to cancel my order and give me a refund. Every time I asked about the items, they would move my delivery date up a couple more days. Then they issued a partial refund only. Then they said they shipped the items, but none were received. I told them this was not acceptable, I said I would notify the Attorney General's office in my state. Finally the partial refunds appeared on my PayPal account. What a hassle. These guys should stop scamming people because apparently there is no merchandise, they just want to use your money. READ the negative REVIEWS, I WISH I WOULD HAVE, BEFORE I EVER ORDERED FROM THEM.

I bought a Bumbo magenta changing pad for an amazingly good deal. Usually, it's at least $70, but I got it for a little over $46 with shipping. I placed the order on a Sunday and received it on a Tuesday. Excellent shipping speed with tracking details. However, the Bumbo came unboxed (inside of the shipping box). The original box that it was in was flattened. It appeared to be an item that was returned by someone else but was not put in its original packaging. It was pretty unacceptable. I don't know if the changing pad had already been used, but it looked clean so I'll be keeping it. Based on other Zulily reviews, I am afraid if I return it, I'll never see my money again. I guess that's what we'll have to settle with for getting this product at such a low price.

My experience with Zulily has been awesome! Their products are of great quality, their styles are up to date, their prices are more than reasonable, and their customer service has been superb! I would recommend Zulily to anyone.

My experience with Zulily has been fabulous. Yes I will have to agree about their return policies? Also, does take (sometimes) so long to receive the item? I have ordered many things from them, and yes I have had good luck and some bad luck, but, mostly a lot of good luck, more than likely. It's too large then small so I give it to my sister because of their shipping policies. Cost more to ship back than it does for the product itself? I will continue to order from them. When I speak to customer service I mostly have a very nice one but the other day I did have one that didn't seem concerned about my problem. So, if you order from them beware that it does take awhile to get it. I love their prices and have purchased many cute items from them. Have had problem with a item that was messed up from shipping and they refunded me without having to return the item. I can still use the item even with the flaws.

Bad service and product. I bought three items, women’s tunics, in my size. It took over a month for the items to get here and when they did they were two sizes too small. This company has so many bad reviews and I couldn’t help but I had my own. Please don’t waste your money or time on this scam. These people should be removed from the Internet.

I’ve placed 3 orders with this company... They have my money, but I’m waiting for my garments... they have $ 54.72, 9/22... $115.89 9/27, $47.93 10/1. And I have only received one top, from India, fragile. Rayon. And It’s Oct.5, And no connection of when the other tops to arrive. I WILL NEVER SHOP with them again. I really got caught up with the pictures of tops. But fabric content was never shared. My wish is to NEGATIVE???? Stars. Lands' End, Amazon, Walmart, better doing business with.

Did two initial orders. As others state, it takes forever, nothing is sized correctly. Purchased three pairs of shoes in first order and none fit. Also clothing is not sized correctly either. I am not sure who is sizing this stuff but way off. I am 4’11” and one shirt came to my belly button (was supposed to be a tunic). Then they have the audacity to charge $8.95 to return five items. If you have six, too bad. You need to pay an additional $8.95. Yesterday I received someone else’s order - wrote to them and still no response. And yes, they fail to mention no monies ever returned - all store credit ONCE they receive goods back.

I returned 2 women's tunics that were shown as crewnecks but in actuality V necks. I received an e-mail that assured me I would be credited minus a return fee, the total credit was quoted as 27.00. This amount of credit was not reflected on my statement and when I called I was told "you have a store credit". I was then given some absurd explanation of what that was, how and where it was received when it never shown on my statement. Believe me I certainly have no confidence in anything they say. Zero credibility in my opinion, not to mention a lack of integrity. Received the next statement, still no credit reflected. This has to be the only business in the world that does not show a list of transactions, debits, credits or anything else. I e-mailed customer service with my complaint, same results, same stupid information. I will not purchase anything from this company EVER AGAIN.

I ordered 3 pairs of shoes of the same brand. First pair looked nothing like the photo so I requested a refund as well as not having to pay the restocking fee of $8.95. They agreed to refund me and not charge the restocking fee for the first pair of shoes, once the shoes reach them. I printed the return label that had tracking numbers for both UPS and USPS, and I packed up the shoes. When the other pairs arrived in 2 separate shipments, they didn't fit and I followed the return procedure and got a second return label that had 2 tracking numbers on it... one for UPS and one for USPS. I took the packages to UPS and they said that the tracking numbers were not valid or acceptable, they needed to start with "1Z" and my labels started with "z".

Everything comes from China and takes forever to be delivered!!! They suck...I only bought because was sick of buying from that greedy jerk, Bezos, of Amazon...I will keep looking for a company that is USA only! Uugh...wanna barf.

ZULILY WILL NOT HONOR THEIR SIZE CHART. They will not exchange and they will charge you more to return it than the item is worth. Customer service AND the return policy is "NOT" customer friendly. I would shop somewhere else if you value your buck.

I ordered a blouse on Zulily. I received it and all was well, except that it didn't look right on me. So I went on the website to return the item. I saw all the instructions but saw that they charge $8.95 for return shipping and handling. I thought that wasn't great and sent an email addressing it. The email kept harping on the fact that they give you a store credit. That's fine. I explained that I understood that. No problem. Several stores do this. But I explained that several stores also give you ALL your money back. They don't charge for return shipping and handling.

Ordered Halloween costumes on 9/1 and was told shipment will be made on 9/22. On 9/25th, after I called them, I got the email saying to the effect that “shipment will be delayed. If they cannot make shipment in another 10 days, they will refund”. I could have gone to Target and get the costume and not let them keep my money for a month for nothing. I highly recommend all of you not waste your time with them. Another order I had with them had two items. They shipped one and cancelled the other after 3 weeks. Not worth it!!!

VERY BAD experience. MAJOR problems with 4/5 items. And NO exchange possible, so waste of money and time. Hunter Green Two-Way Zip-Up Hoodie: "bat sleeves" not mentioned in the description, nor shown on pictures + sleeves too short (close to 3/4). Teal & Mustard Paisley Cowl-Neck Dress: ink spots everywhere outside the patterns (dress ruined) + turtleneck way too large and long (wouldn't fit any neck) + cheap fabric. Mid Gray Capri Leggings: too green, doesn't fit gray clothes. Heather Black Daisy Shift Dress - size M: HUGE, fits like Extra Large + there is a big rectangle area surrounding the sunflower, DARKER grey than the rest of the dress, instead of just a sunflower print. (Dress ruined). The only item in good condition that fits description, size and color is a t-shirt.

Let me start by saying I understand that Zulily works differently than other sites, but after receiving my very first order, I will NEVER shop with them again! I had been tempted to shop on their site several times in the last year or so, but I was always turned off by the shipping charges. Well, I finally gave in and went to town! I ordered 3 pairs of fairly pricey boots, 1 pair of wedge sandals, 5 of a blazer I loved in various colors and patterns, and several other random items. Yesterday, I received the blazers, which the site had recommended ordering a size up, so I did. Well, I'm swimming in them! I had seen that Zulily didn't offer refunds, but all I wanted was the same 5 blazers in a smaller size. Nope! Apparently, this is impossible.

I mostly order my 5-year-old and 6-month-old daughter's clothes and shoes from Zulily. Occasionally I order toys or other products but mostly just for my girls. The deals you come across can range from great to ok, to same as a Marshall's or TJ Maxx. I love going on every day to see what's new as it changes daily. I love some of the unique and trendy things on the site that I don't find in their sizes in a traditional store (I may be a little obsessed, but that's another topic lol). Sometimes I have received things that were not the same as the picture when I ordered, or slightly damaged. Maybe a little stain or something. Returning can be a waste, you can only return certain items and those items only get you a store credit.

I ordered two pieces, leggings and a tunic. It took over a month to receive. The leggings were not the style I thought I had ordered and the tunic was not of good quality plus the measurements were off. Didn’t fit. What I didn’t expect was only getting a credit for the return. A credit is of no value to me as I will not order from them again. Very disappointing experience. I got what I paid for cheap clothing.

Yes shopping is $8 each way. You want to be careful to know your measurements and read the size charts to avoid having to return items. Some items I order are coming from China, Turkey, etc. so they take along time... three to four weeks or so. I was warned before purchasing that this would be the case. I have had no issues getting the right size shoes so far though I think it could be a problem when doing European sizing. In that case, I wear 7 1/2 us and the site recommends a 38. I typically choose 39 which is what I wear for XC ski shoes. Sometimes I think I'm getting something different than what I thought o was going to get... like a true plaid dress instead of a plaid print on polyester. If I had read the fabric description I would have been fine. Returns can be carefully grouped together to save shipping cost. What I save in the overall cost more than covers the occasional return.

I’ve shopped with Zulily for years and have not had any major issues till now. I ordered multiple items including family Christmas pajamas for half of my family. My sister ordered the other half. I paid by Apple Pay which was an option and my ordered was canceled. When I emailed Zulily it was told it was my financial institution's fault and when I pushed back and said no the person finally admitted they were not able to take Apple Pay even though it was an option. So now I’m out all my products I ordered which by the way were for Christmas pictures and all they offered was a $10 credit on a $265.98 order that was their fault even though they tried to blame my bank. I would’ve liked them to try to work the store to get my order or at least more of a credit but when I asked what else could be done since Zulily was at fault I received no answer.

I randomly came across these reviews on Zulily and saw how negative they are. So, I wanted to add a different perspective. I shop on Zulily a lot. Probably too much. The deals can be great or they can be just okay. On a rare occasion I can find it cheaper elsewhere, so it's important to do your research. And since the brands are all different, the quality is going to vary a lot. I mostly shop for Children's clothes on there and the quality has been pretty good, occasionally something with poor quality will come my way, but my toddler doesn't care much.

I have ordered 20 or so items from Zulily in the past. Items for holiday gifts, clothes for my kids, character items my kids like. While it seems so much slower than ordering from a 2 day shipping type place because you have to wait for the shopping time to end, the product to be I don't know "picked" from the source, then sent to Zulily then sent to me... they keep me updated each step of the way.

Ordered $83. and lost over $45 when UPS said they delivered. NO! Half of the order was canceled. The other 45.00 worth of merchandise never made it to my house. Denied the claim because UPS driver said they delivered it. I will NEVER do business with this company again. Merchandise is very cheap and takes forever to arrive. And when it doesn't, they charge you for it anyway. BAD BUSINESS PRACTICES WITH THIS COMPANY!!!

I've stayed away from Zulily because of everything I heard but I couldn't stop myself from buying cardigan, pockets, tent dress (it has a cute name). I purchased one and it fit of course. I bought 4 more. I slip it on in the morning after a shower and wear it as a house dress or dress it up with a necklace and go out shopping. Love clothes with pockets. I then purchased Amelie leather sandals. They fit but I'm allergic to something in the sole and got blisters on both feet. My receipt said, "This product contains chemicals known to the State of California to cause cancer, etc." I don't believe I was given this information when I ordered.

I ordered two items from the Ready to Ship section. The website shows it was shipped on the 17th of August. Today is the 27th. I do not have my order. I have purchased several items from them and stay mad at how long it takes to get anything. I gave it one more chance. That was it. I’m done with this company. Customer service is not helpful. They have a lot of excuses but no solutions.

Zulily gives you an expected delivery date when you're buying an item and then changes that date once you purchase the item. It's been over 12 days and my item was just now sent to the incorrect city's post office instead of being delivered by UPS. I WILL NEVER MAKE ANOTHER PURCHASE FROM THIS COMPANY!!!

Just received an email from Zulily that someone just accessed my account (wasn't me) - and asked them to close it. They agreed to close in 3 to 5 business days. That time duration is totally unacceptable for online hacking of my account. They should have closed it immediately.

I find the clothes and shoes are at least one size too small. And I’m now figuring out that this is done on purpose so they can charge you to return the items! I paid $15 for a pair of shoes and $7 for shipping. They are charging me $8 to return the item so my refund is only $6??? No thanks. I’ll squeeze my foot into them for $6!!! Very disappointing.

I ordered a dress from zulily which was profoundly too small even though I ordered one size up. So small, the zipper had a 6" gap. Tried to return it online to discover they were charging $8.95 to issue a return label! I originally paid $6.00 for shipping so I called them to find out what's going on. Our return policy is clearly stated under RETURNS I was told.

I purchased a Melissa and Doug grocery store set for my son about 4 weeks ago as a birthday gift for him. I paid $168 for it. I received an email via UPS that the package is 68 pounds. Is being delivered on 08/16/2018. The package that was delivered by FedEx (not UPS like the email stated) was only 3 pounds and CLEARLY not what I ordered. I called customer service and the lady was very apologetic. She stated that the Melissa and Doug grocery store was no longer in stock for Zulily and she will refund me my money. What??? It stated shipped 68 pounds via UPS. I get a 3 pound box from FedEx of something I did NOT order. Where did the disconnect happen? Horrible. Now I have to hurry and get my son something completely different for his birthday. Shame on you, Zulily! Crooks!!!

I have ordered thousands of dollars worth of items from Zulily. Many items were paid for and never received. Other items, even expensive high-end name brand items, were defective, and much of the clothing is poor quality. Though ineffective, the customer service persons are obviously inundated with complaints. Formed responses are often lacking and don't address the complaints. So FRUSTRATING! I am done with Zulily!!!

I am surprised to read all the negative comments. I have ordered many products from Zulily and disappointed in only a few usually because of color or size difference. I've not had any problems with returning items and they have always notified me when my orders have shipped. On the returns they have given me a refund plus about $5 credit because of the inconvenience. They sent a wrong item once and told me to keep it or give it away and gave me $5 credit. I called once to change the size of the item I ordered and the customer service rep took care of it while I was on the line. As far as having to wait for the purchases to arrive, if I see that it is imported then I know it will take longer. It is not a matter of life or death so to me it is no big deal. Also if I see an article of clothing is imported, I have learned to order a bigger size.

For the most part, there is good stuff available on the Zulily website - a nice aggregate, even if often pricier than other places where these items can be had HOWEVER Be EXTREMELY cautious buying make up/skin care/ and ESPECIALLY PERFUME from the site as I have been back and forth with them over a rancid bottle of very expensive perfume. According to the woman I spoke to, Amber, I should have known that there was a good chance the perfume was compromised because I bought it from them - a discount website. My question, which has of yet gone unanswered, it, why would Zulily knowingly sell rancid perfume? How many thousands of dollars have they made reselling products the initial retailer deemed 'unfit to sell'. That's some ugly stuff, Amber @ Zulily.

So, I have shopped a lot of Zulily. I thought they would want to keep me as a customer but clearly I was wrong. I purchased a pair of Tory Burch sunglasses for $129. When they arrived they looked and felt cheap! I requested a return. I've received a few form responses over the last 3 weeks but nothing more meaningful or that moved my request to a conclusion.

I didn’t receive packages, but per OnTrac delivery, the driver lied and said they were delivered to my front door. After even checking the common areas in my building, I reached out to Zulily. I order a TON of stuff from Zulily, call me a shopaholic. Well, this situation will definitely help me to NEVER buy anything from Zuilily again. After speaking with multiple customer service reps I got in touch with Julie ** who is a supervisor. She was a complete ** and just told me to contact OnTrac MULTIPLE times with no apology for my inconvenience whatsoever although OnTrac was not following through and looking for the package or returning my calls. After receiving the last email from Julie ** “Please contact OnTrac again... Warm Regards, Julie **”

I used zulily several times and was quite pleased with them until recently when I had to return several parcels of clothing that did not fit correctly. 2 items arrived damaged and stained so I contacted them and stated I would be returning some things. I paid for the return labels. 4 labels at $8.95 a piece! I shipped all the parcels in the allotted time frame and even have a receipt confirmation from the USPS. They never credited back any of my returns. None of them. Well over $100 ($150+) in returns and they voided all my returns stating my returns did not make it back in their time frame when I have proof they did. (Mom always taught us to save all your receipts, records and proof)...

I ordered two tunic tops about three weeks ago - still have not received them. When I checked the status of my order it said it was just shipped from China. What??!! If I had known that I would have to wait at least a month for this order I never would have placed it. I am also questioning the quality of the items I will receive since they were made in China. I try to purchase products made in the USA. I will NEVER order from Zulily again.

I was extremely satisfied when I got my blackout curtain set for less than $20, Ordered the coverlet bedspread & pillow sham, it was not very thick. About as thick as a heavy sheet. Shoes are very narrow. The prices might be good but the quality is not there.

I've used zulily several previous times with so so results. The clothes were pretty poor quality with long shipping times. Recently, I tried 6 separate times to buy toddler shoes and every time the shoes were gone by the time I'd try to process the order. It's not worth the money you save with waste of your life that happens. I contacted customer service and received a terribly rude email. Zulily has poor quality products, poor shipping times, a poor time wasting model and terrible customer service. Jane.com a somewhat similar model selling for other companies by contrast is 1000 better with kind customer service, mostly high quality products and generally good shipping times.

Zulily, and another site Dresslily, are companies located in China. Their website is hosted on Amazon Web Services, a division of Amazon that provides secure virtual web servers for hosting websites of many large retailers and companies. They obfuscate the fact they are in China on their website and use a US customer service phone number. Online orders are shipped in bulk from China to a US distribution destination, where they are then sent via US mail, FedEx, UPS or DHL. The reason it takes so long to get an order is because they are sent in bulk by maritime shipping (Container Ship), which can take up to a month to travel from China to the US.

I finally ordered from Zulily. I ordered a comforter set. It was nice but the color looked totally different than online. I gave it away. I then ordered a short set for my grandson. The shirt was a size 4 and the shorts a size 3! After back and forth with customer service they agreed to a total refund. (They charge a service charge to return an item!) Nope, I got a partial refund for THEIR error, even after an email from them saying a full refund would be on the way. Never will I order from them again! Do not order unless you are absolutely sure on size and that you really want the merchandise, no matter what. I do all my shopping online. I will stick with Amazon Prime and Etsy.com!

I ordered two pairs of shoes from this site. They arrived and they were too small. I returned within the 30 day requirement. I paid for the shipping myself. I never received any confirmation of my return. I had to go on the site to check my status. My account showed that my return was denied. No communication relaying this information to me. The site states you will receive a credit for future purchases with a return. This site has the worst customer service I have ever experienced. I do not believe they have the right to keep my product without any reimbursement or credit. I would have sooner sold my items on eBay and recouped some of the money. I would like everyone to know not to buy anything from Zulily.

Zulily Customer Service is the WORST I've ever encountered anywhere! I ordered $200+ worth of clothing from Zulily (first time customer). Items arrived within a reasonable time, but none of the items fit (their sizing runs small compared to other retailers) so I returned everything, all together in one box, after having received a Return Auth # from customer service. Within a few weeks, they gave me store credit for one item, so I KNOW they received everything, but they acknowledged only that one item. I contacted Customer Service (by email) and asked for a refund for the remainder of my order. They said they'd issue a refund promptly once the items were received. I explained that the items HAVE been received because they were all sent in one box and I got a Zulily credit (not a refund) worth about $40 for one of the items. They say they'll look into it.

Zulily charged me twice for an item I had cancelled. When I contacted customer support they said this wasn’t possible but to send them a screenshot of the transactions. I did. They stated these would just fall off my account but my bank assured me they had been deducted. Zulily won’t issue refunds but continues to send emails as to how they are working on it. I have had to complete a police report stating fraud on the part of Zulily and give it to my bank. My debit card has been shut down and the bank has reimbursed me. Now I am waiting on a new debit card. I also filed a complaint with the Better Business Bureau. Buyer beware!!!

I ordered some things from zulily for Christmas a few years ago and didn't have any problems with the orders. I didn't order from them again for a long time then recently ordered some Havaianas sandals a few months ago. Weeks went by and the sandals never shipped, so I messaged them to inquire about it and they said the vendor apparently didn't have enough, so they canceled my order and I was refunded. Whatever.

The worst. I bought a pair of bifocal glasses. They were uneven and the bifocal lens so far down they were unusable. Returning to this place is a total hassle. I spent $5.95 for shipping, have to pay return shipping and was told I would have a $7.50 credit to respond at a company I will never use again. Buyer beware.

I bought blouse women size s/m. Paid 19.99$ and 5.95$ for shipping-=25.94$. My size is 6-8 for top. I got item, but it was not labeled correct by seller. It is size 2 or 4. Maybe it is girl s/m size, but not women. Customer service agree to store credit back 11.04 only - shipping and handling back cost 8 .95. So- I have to pay about 15$ for nothing? Why I have to be punished not seller?

I ordered a personalized plaque with my daughter's name for her nursery and it is nothing like the advertised picture plus her name isn’t spelled correctly. When I sent them an email with the picture of what was sent and what it was actually supposed to spell they offered me a courtesy store credit. Once I told them I’d like my refund sent to my bank account because I no longer wish to do business with Zulily or order anything else from their website due to such an inconvenience, I was still told that I’m being offered a courtesy store credit and that the name says what it is supposed to say.

The details are very vague as to when the item will be shipped. If you can they may say 4 to 6 weeks but that information is nowhere to be found. Then you are asked to make the concern to service@zulily.com. It appears the business model is not great. The clothes are nice but it’s not clear about order information. When you click to order it is processed immediately without given detailed information. Apparently they store your credit card information. I am not please with getting the orders 4 to 6 weeks.

I should have listened to the reviews... Who waits weeks & weeks for their items? You will if you order from this outfit! Returns... that will be shipping charge deducted = 5 items for $8.95. Oh, you wanted that cash back on your debit card? NOPE! STORE CREDIT ONLY! You are better off shopping Prime!

I was reading some of the reviews for Zulily on here and had some concerns, but I went ahead and ordered anyway. I purchased a king-sized comforter for just under $30 (one of those sale of the day things). My order arrived within a week. The quality was good (better than I thought it would be for the price - normal price $99). I had no problems with purchasing from this site and will most likely purchase again if I see another product that is priced right.

In May, several orders were placed on my Zulily account that totaled over $1,000 within a span of a few hours. Since I have alerts set up on my accounts, I called both my credit card company and Zulily to advise them of the fraud. My credit card company cancelled my account and issued a new card. Zulily said they would cancel all transactions (which were addressed to Cypress TX - which should have set up a flag?) and they also closed my account. However, during the next billing cycle, Zulily charged my credit card for some of the items. I had to call my credit card company again and dispute the charges.

I have been shopping through Zulily for several years. I have been mostly satisfied with their service and products. I have bought clothing (mostly), shoes, novelty items, watches... I have clothing that I bought years ago that I still wear today. I love that I can buy unusual items I cannot find at others stores. With that said, not all products I have received have been perfect. The thing to remember is that Zulily sells items for other companies. The products are not their own. This is the reason the quality may differ, and refunds may be difficult. They get "bargain" prices for those products for a short period of time. Many times, if you research the product you are buying you might find more info. Another thing to consider is that this is an online store. I have bought clothing which didn't fit as I had expected, but that is the chance I take from buying online. When buying anything online, a buyer should take this into consideration.

Zulily has great photos of its merchandise, and uses product descriptions. Unfortunately, shipments take forever and the merchandise is usually not what I expected. Fit and materials are cheap and sometimes not at all like the picture. They sometimes switch manufacturers and returns are so difficult and they usually give a credit and not a refund deducting shipping. I will be shopping at Macy's and TJ Maxx from now on.

I ordered 5 tops from this company... I wished I had seen these reviews first. After almost 3 months of waiting I finally got 4 of 5 items... all CRAP! Looks like they were sewn together by a 2 year old, stitching showed, was not straight lines and material was unidentifiable! I returned EVERYTHING except the 1 they never sent me and they received them all back and they want me to take a Zulily credit. The items are crap. I won’t be getting anything else from you! Now I’m fighting to get my money back! They have their items and my money.

Orders all looked 90% worse than they did online. Bad quality, overpriced and arrived late (like 8 weeks after order date). I returned everything on time. I had to follow up via phone 3 months later to get my $ back!!! Their site said nothing had been received. But the operator said they had received them and gave a courtesy refund. Would they have just kept my $ if I had not called? BAD! Worse than ordering from China via eBay. At least eBay has a good policy...

I ordered an 11" Dell Computer from Zulily. After 6 months the computer will not turn on. Zulily will not take it as a return because they only allow returns with 30 days of purchase. So, I am stuck with a computer that will not work. Their customer service is terrible - rude, dismissive, and non caring. I will never purchase from Zulily again.

I purchased a pair of sandals size 10... Two sizes larger than I wear. The sandals are tiny and FILTHY! They are more like a US 7. I asked for a refund. I had paid &19.95 + $6.09 S&H. They wanted to refund $11.04. Will never buy from them again. Please see photos... Sandals next to my US size 7-8 slipper.

I've been hesitant about ordering from Zulily for years but finally gave in because they had a bunch of cool graphic tees I couldn't find anywhere else. The first order I placed, I just bought one t-shirt because I wanted to see how the process goes and also see what the brand is like in terms of quality and sizing. It turned out fine; yeah, it took much longer than most companies you order from online but it was within the window so no biggie. Fast forward a month or so. I placed two orders on June 9th. For reasons that are beyond me, all the items (except one) show as shipping on June 27. That's 18 days after the order was placed - assuming they even stick to that timeframe. They claim their time frame for shipping is 10-14 days, so already that's an issue.

1st experience: Ordered two comforter sets. Waited 2 weeks, no shipping confirmation but I had been charged for them. Finally called. "Oh, we cancelled your order the items were damaged in transit". I was never notified of any of this and only when I called was my purchase refunded. 2nd experience: placed order on June 1, finally after 2 emails and a phone call was told items would not ship until June 20. Customer service rep was rude, condescending and frankly no help at all! Told me items take 8-14 days to ship. I told him this equated to 18 days. He laughed and said... "Oh well, what do you want me to do?" I will never ORDER FROM THIS COMPANY AGAIN!

If I could give them 0 stars I would!! I ordered an Dusty Rose Maxi Dress for my pregnancy, when I received it I tried it on and it was nothing like the picture or what I was expecting. I returned it expecting my money back on my original payment method minus the shipping I paid (been 3 weeks). I been e-mailing customer service for weeks and they did not resolve my problem, and they tell me the same thing that I have a store credit of $7.04?? I did not ask for store credit and never even wore this dress more than 1 minute to try it on. Right when I received it in the mail I sent it right back.

I placed an order with them on June 1 and applied for their credit card. On June 9th I received an email saying that one of the items I purchased will be delivered on June 20th. Still no word on when the others are going to be shipped. On June 11th I received an email asking me that my payment will be due soon. I haven't even received any of the items I purchased and they are asking me for payment already. How do you pay for something you haven't even received! It's crazy.

Honestly I'm surprised how this company is still surviving, they charge shipping and seems like they ship from China. It literally takes weeks. And most of their stuff can be found on Amazon with Prime delivered in 2 days. However if you do want a long shipping time Wish is probably a cheaper option and you still get your stuff in the same amount of time. They need to revise their shipping if they want to stay afloat. In today's shopping nobody wants to wait 2 weeks to get their packages.

Zulily is an online department store with many categories of goods available for sale. I have ordered jewelry, outdoor decor items, and clothing. Jewelry and outdoor decor have been received as described and I felt I got good value at a discounted price point. A couple clothing items have been OK for fit, price and wearability but certainly not the quality I was expecting from the descriptions. Most of the clothing is another story. In the past few months I have seen several items online that looked nice and I ordered them...4 blouses and a pair of capris.

Their shipping takes forever!! You have to act fast as items sell pretty quickly. Returns on some items is not good, but I was new to the game so I now pay attention to the terms.

I decided to submit a review although I don't usually do that sort of thing, because I saw that there was lots of negative reviews on this Zulily, and I felt the need to defend them. I'm a true bargain hunter, and I shop extensively online. Mostly Amazon and some of my favorite stores. I hesitated shopping from Zulily for a long time because of negative reviews I came across. Of course I realize that the majority of people who post reviews online are the ones that want to complain. Well I'm not here to complain, I'm here to say that my experience of Zulily has been great. I order from there frequently, probably at least once every few weeks. The prices are fantastic, the shipping is minimal, and such a wide variety of things to choose from.

I order clothing exclusively online, Zulily is my favorite online store. The prices are "Great". The quality is "you get what you pay for". You get to know the brands & once you're familiar you're set. Customer Service is "Absolutely Fantastic"!! They bend over backward & go above & beyond to make sure I'm a happy customer. I deal with customer reps in the USA, even though I'm ordering from the Zulily Canada website. Sometimes I email them if I have an issue, PM or post on Facebook if I have an issue, or call their 1-800 line. I have never paid for return shipping, I get offered a store credit or refund to my original payment method. And whenever I get polite & courteous service, I always ask to speak to their supervisor to tell them how awesome my experience was handled.

I used to order from Zulily frequently a couple years ago. I ordered 2 outfits from them to take on my vacation. They did not arrive in time for my vacation. It took approximately 6 weeks for the clothes to arrive. I explained the situation and they could care less. I also tried to cancel the orders when I realized they would not arrive in time. Zulily canceled a pair of sandals I ordered since they were delayed. Now even if I returned the items, there is a $8.95 fee for up to 5 items, and you have to pay to ship them back. So it ends up that you are losing money. And they won't give you a refund only store credit. I will never buy from Zulily again. Customer service showed no concern regarding my disappointment with them. They also sent me 2 different responses to the same issue. Note, there are 2 different orders with similar outfits.

Buyers have to pay return shipping on defective products. Requested a return on shoes that were uncomfortable due to sharp plastic stitching being very uncomfortable. They didn't send a label like Amazon or other places I've dealt with. It wasn't worth returning for the hassle plus having to pay return shipping (probably why they don't do it).

Tried to call customer service three times. Rolled to hold each time. Waited 20 min. each time, then hung up. Called next day and C.S. answered, but did not resolve issue. Tried to speak with supervisor. On hold 20 more mins, hung up. No resolution. They sent my wife a pants outfit that had the size hand written into the new garment tag with an inked X Nextel to a printed L. Ordered an XL and this was not an XL. Not a happy customer of Zulily!!!

I usually love zulily but am afraid to order any clothing again. The first thing that is, so irritating... the promo cover pictures for whatever it is they will be offering. More than once the promo cover picture intrigued me and wanted to see it only to find it was nowhere included in what they were offering. Called customer service only to be told the company used an old promo picture... WHAT??? SO very misleading and disappointing.

The towels (Elegance set) eventually arrived. Online the color looked very pretty, in reality the color in the ones I received resembled a VERY washed out version of something Pale green/grey. With a LOT of imagination I could see how they might use "Jade" but it should say VERY PALE JADE/Grey. Nothing like the ad, I wonder if they accidentally enhanced the color?

Ordered this really cute shirt (Sidetail Tunic) on April 18th and received on May 9th - it took 3 weeks - really kind of surprising! Then, I was so disappointed when I opened the package because the smell made me want to retch. It smelled like burnt plastic. OK, no problem, I will simply wash it later. So I immediately tried it on and it was too small. :( I ordered a size up just to be sure. Oh well... I called customer service to return it. I have to pay for my shipping, so all in all I waited three weeks, was disappointed with the product and then lost money - Never again Zulily, I learned my lesson.

I cannot express just how very excellent the customer service is with ZULILY. This is an excellent company with wonderful products and the best customer service I have ever experienced. The prices cannot be beat and if there is ever a problem it will be taken care of. A special shout out to Lakita who stayed on the phone way past the time she was supposed to get off to help me out, and to Tom, her supervisor who I talked to tell him to give her a raise!

I had forgotten how cheaply their garments were made. So I ordered a pair of cute linen overalls...I received them after almost 4 weeks. They were all wrinkly in the package and they must run small. I know linen wrinkles easy but you could at least fold it neatly to avoid more wrinkling. Plus the material was very thin you could see through it. I paid 59.99 for them so I expected better. I just asked for a refund and will be shipping them back tomorrow. They’ll refund the money minus 8.95 for s/h to my zulily account. Also ordered a white shirt that faintly resembled what I ordered...it was cheaply made and very thin see through. Deleting the app from my phone the minute I am finished dealing with them.

I lost 2 stones out of a ring I wore the first time I wore it. Customer service told me they could not replace the item because it was no longer available, to discard the ring and they were going to give me a full credit. Right away they gave me a credit to my Zulily account. After a short time it disappeared. After contacting customer service (approx. 10 times) I am still trying to get my full refund. It appears they are playing a game with me by their responses and inaccurate information and clearly are not looking into the problem. Horrible communication and customer service.

My very first purchase was during a promotion for designer perfumes... Creed, Bond and others... I purchased three bottles totaling over $300. The first CREED arrived and it is not authentic. It has been altered, watered down and topper replaced. I contacted customer service. Was sent to floor manager who informed me the colognes are not returnable. I am waiting for the legal department to contact me in 7 days. REALLY? I offered to mail it back for their inspection with a full description of FAKE VS Authentic Creed and told they can do nothing at this time. I have made a grave mistake in shopping on Zulily. I'm beyond upset. Fingers crossed they will make this right. Stay tuned.

I spoke to another customer representative and they very quickly were able to refund my money (instead of store credit). Satisfied by the results.

I purchased a few pieces of dresses for my daughter from sunshine swing on Zulily, after waited for the whole month, the package finally got here. The material is very trashy and feels like plastic material. Color is different from the picture and the size is way small. I wish I could return!

I ordered some shoes and told them if they were coming from China that they would not fit. They didn't answer but sent the shoes anyway. I should've known when it took 2 months to get here that that's where they were coming from. I had multiple emails back and forth asking how to return them for a full refund. Every time they just said, "We are happy to help you and want you to be enjoying your purchase." When I returned the shoes all they would do was give me a store credit of one-third of my purchase. I paid $29.00 for the shoes with shipping included. It took $12 to return them as they didn't include that in the box. They offered $10 as a store credit. I am reporting them to the BBB. I did not get a receipt with my order, just this piece of paper that shows what I ordered. Everything looks as if they've been through this before. Very shabby service.

I've ordered from this site personally twice, and received an order as a gift, and all three times received "crap." In order to return items, they take nearly a third of your full order cost out to make you eat the return cost. I have never been charged to return items that were of poor quality or that didn't fit as the size chart indicated. I have called and waited on hold for 20 minutes just to talk to a representative to say I will pay to return the items, being their shipping estimates are completely ridiculous, and was told that that is what they charge to print and email the return labels, and once a return is requested, there is nothing they can do. I won't be doing business with them again.

Do not trust this Zulily company, stay away!! They are misleading in their advertisement and do not honor their sale offers. I do not recommend them to anyone. You are better off buying from a department store. Customer service are no help at all, they tell you one thing and do another. This company is not worth the trouble. They don't refund your money, but offer you store credit that you can't use. Their clothes look beautiful online, but they are poorly made. Once you buy from Zulily you are stuck with the bill no matter what.

I bought a $40 tote bag which broke while picking it up (not heavy or overloaded). Normal picking up a bag. And Zulily says that because it wasn't damaged on arrival I could not get a refund. Even though it was 3 weeks after I got the bag. Buyer beware!

They make it impossible to even look at their clothes online. Signing up for something means annoying email to have to unsubscribe from. I tried to log in with Facebook which usually works and kept getting sent back to another blank log in page. They kept all their photos blurred out, how dumb. So, I guess they won’t be getting any of my business even though I really like the patterns for their tunics. They look great with jeans too, I would have bought quite a few.

I ordered a very nice refurbished Dyson Cinetic Big Ball Vacuum from Zulily and paid for 2 day shipping (that they won't reimburse me for) and they sent me something COMPLETELY different! I called customer service and they sent me a return label and they told me that I would receive a store credit. So they can get my next order screwed up too? No ** thanks. This is the second order they have gotten wrong. Last time they sent me plus size leggings that were crap quality. No more Zulily for me. You guys need to get it together.

Their customer service is terrible. They will do nothing to help you. I ordered several things and it took forever to get them, only to find out they were the wrong sizes and the quality... my Goodness! Also, the savings are not really there. The shipping cost, plus all the time it takes to get your order, the disappointment when you see the poor quality, not to talk about the fact that you have to pay the cost of returning the items. No thanks! I only shop from online stores that have an actual store where I live and that allow me to return them to the store. Buyer beware!!!

I have never ordered from zulily before, but figured why not try. Unfortunately, it will be my last time. The wait time to receive my order was so very long, although I understand how their policy works with vendors, I was understanding. Sadly, the three clothing items that I did finally receive were way below my expectations. Buying things unseen can be difficult, but the quality was beyond disappointing. See-through sheer, poorly made is the only way I can describe it. I cannot even imagine how any of the items would hold up after a washing. Live and learn, but I won't be back anytime soon.

On 3.22.2018, I purchased a pair of children's dress sandals from Zulily. I even downloaded the app. By the next morning I tracked my order on the app. It had 4 steps plus a house symbol. I thought I was going to get my shoes. They were fast. To my surprise they were in Lockbourne, Ohio. I waited 3 more days and then called customer service. They assured me my shoes shipped and were on the way. I waited 2 more days and contacted them again. At this point they were sure my shoes shipped but Zulily said they would return my money and if I got them to just keep them.

Quality is not good. The material was polyester, not the polyester of today, the way it was in the 60s 70s, not good. Also, someone stated they would be contacting the BBB. I don't think they can help because this company is not accredited. Stay away from Zulily.

I have purchased before and I have had poor quality but I have learned just make sure it really low in price and make sure to do multiple items to cover $8.95 shipping. I have ordered boots that stated wide fit that were over $100, just to not even be able to get my foot in. I noted to them this. They gave me credit. But you see you lose no matter what. I had to send the defective boots back. It was not my fault but I paid just to get some back. But order something that is under $15 you are out of all your money especially on defective items. You cannot even resell this junk.

I have been trying to get a human at Zulily, they send me a link to return incredibly cheaply made leggings so thin you can see right thru them! The link for return label DOES NOT WORK. I do NOT want a credit. I want my money back, there should be a way they cannot deceive people, and I thought I was actually ordering off Fabletics!!! THIS IS HORRIBLE and should be much better regulated on what is called QUALITY LEGGINGS!!

I ordered a few items that says, "Ships in 1-3 business days with standard shipping." They insisted that I needed to choose and pay for expedited shipping. I took a snapshot to show them that it clearly said 1-3 business days with regular standard shipping. They ignored my emails and sent me another email which was copied and pasted that said the same thing as the previous email. I called them out on not reading my email and requested a cancellation of my order. They didn’t bother responding. The customer service is atrocious. Don’t bother doing business with Zulily. They don’t care about customer service at all and they falsely advertise.

My first time ordering from them. They took my money, yet I received no confirmation of anything. Went to my Zulily account, no history of an order or shipment! I should have checked here first to read the reviews. I emailed them. I'm hopeful this will get resolved. If not I will be contacting the BBB and possibly my state attorney general. I urge others to do the same if there hasn't been any fair resolution to your problem.

After being a customer for many years, today the final nail was put in their coffin. I have had some scattered issues in the past, but usually they resolved them even if it took a while. Over the last two months, my experiences with them have been horrid. In seven orders, I’ve had the following experiences: 1.) What I received was not what I ordered (4) times on different orders. 2.) Items received did not match the picture (4) times on (3) orders. 3.) Item arrived but in a different color than ordered (2) times in (2) orders. 4.) Order cancelled because of improper order/inventory management (2) times in (2) orders. 5.) Items of poor quality/broken/damaged which was clearly done prior to shipment and was not caught in quality control (2) times on (2) orders.

I've been shopping with Zulily for a few years. The clothes I buy usually pill after two washings. You have to approach their stuff as disposable clothing. I also have bought some housewares from them. Unfortunately, the order I placed at the end of November included two items that should have lasted at least a year or more. Three of the items, in particular a salad spinner, became unusable after less than four months. I asked for a refund. I would have taken a store credit, but rather than offer that, they told me that I needed to let them know within 30 days that the items were defective. How could I do that if the items only became defective after more than 30 days had elapsed? I will go to other stores in the future in order to be able to return defective items for a refund or store credit. I am deleting the Zulily app from my iPad and will not be ordering from them again.

I ordered Havaiana sandals. They were a great price however the cost of shipping completely negated the discount. On top of that, I won’t get my order until almost a month after I ordered. Buyers remorse for sure.

We ordered a breastfeeding top on February 19th, after no word until a month later, the top was finally shipped. It then took almost a week to ship. It finally arrived March 24th. I contacted customer support and was informed they work through third party dealers and it wasn’t really their fault. They credited me 10$ whole dollars to make up for the fact that their shirt was delivered over a month late. Never shop from them.

My first order was for a silicone teether. It was exactly as described and a great deal. It did take longer than I liked for shipping but I had expected that. My second order was for a Step 2 sand and water table. It came and is perfect. It arrived in much less time than my first order so this was a great transaction. The last order I did was for a plaid Easter one piece outfit for my toddler. The fit is perfect and he loves it so much he brings it to me to wear. I'm extremely happy with the whole transaction including delivery time.

First time experience at Zulilly - and my last. I ordered size 9 shoes. Size 6 were sent. I must still pay $8.95 to return. And then, I receive only store credit. I really don't want to shop here again, so the store credit does me no good. Very dissatisfied with this shopping experience. Stick with reputable companies for online shopping - I've never had a bad experience with Kohl's, Bed Bath and Beyond, Amazon ---- will not use Zulilly again.

I ordered from Zulily for the first time on Feb. 24th, 2018, Not only did it take them 4 weeks to get my purchase to me, the things I ordered were not the size that I ordered. Of the 3 pairs of pants that I ordered only one actually fit. The other 2 were too small. One because the size was off from what they should have been and the other was not the size I ordered. The tag inside showing the size was literally cut off so you couldnt see what the size was, They had to have been 2 sizes smaller than I actually wear. The 2 tops I ordered were so cheap, that you have to wear a tank underneath or you would see your skin and bra underneath. It is not worth trying to ship them back for a refund, because you do not get free returns. You have to pay the full shipping cost.

I ordered a purse from Zulily. When it came it was not the color I ordered. I called them and told them I wanted to return and why they said sorry and was out of the color. I wanted they gave a refund and told me to keep the purse. I also ordered some suede boots. They were nice too but one boot was lighter than the other because they were made with the grain going the opposite way on each boot. I called, explained, I had to send them pictures of the boots while talking to them so they could see what I was talking about. They saw and they gave me a refund and told me to keep the boots. I also ordered a pair of shoes that looked just like what I saw in the picture. They were a real nice shoe and worth more than what I bought them for. Did not take long to receive any of my Items.

I have ordered 3 tops from Zulilly over the past 3 months. Have not received any product and have had no response from them. They have charged my account for the products. I want to cancel my orders and receive a refund.

BEWARE!!! They just can't get the orders right. It's either the shoe sizes are sent incorrectly, or items not available leading them to cancel part of the order (but still collect their "nice" shipping charge, or the LONG delivery of the order, you just never know what it will be... etc. I guess if you don't care what you get, then they're great! Just a poor execution of their orders! Can't be trusted and falsely claim their low prices because they stick you with a "nice" shipping charge. Advertised TumbleWear gymnastics shorts for girls. Purchased 2, thinking it was a best deal, but turns out they are only sending 1 pair (plus a shipping cost as much as the shorts). Double paid for that one pair I'm getting!!! What a great deal Zulily!!!

Don't appreciate no company follow up. Shows that this company does not care about their customers service or otherwise. Nowhere on their site to write a review. I ordered 3 tops. Not the greatest quality. And sketchier return policy at best. May a more to return then the item cost. I don't shop stores with final sale policies. I find this no different. Won't shop this site again.

I ordered two lamps over $100.00 each and in the description it stated how they connected, but when received them they were hardwired and didn't have the outlet as stated. I asked for an RMA and was told they would offer me a $10 credit. Really?! I now have $200 worth of lamps that won't work in the room I ordered them for. I work for Tesla, a 34,000 employee company and will be speaking loud and proud of how they dissed me on our internal shopping network.

I've ordered from Zulily several times. However, the last couple of times, the quality of the products was extremely poor. I tried to initiate a return on a badly made black suede heel and was going to be charged over half of what the shoe cost to return. So that was a cost I just absorbed. I have order women's tops and two of them were not closely small but unreasonably small as for a child and they weren't returnable. The return costs would have been more than the items anyway. It's just simply a hit-or-miss site and for the most part too risky to keep buying from them. Aside from taking enormous times to deliver products, you'll lose any discount from not being able to use products simply because it's too expensive to return "IF, they qualify for returns". Just horrible.

I have had no issues with this site. They did send me out a shirt instead of the pants I ordered and they gave me a credit and told me to keep the shirt. They will tell you what the material is and the sizing is American.

Every time I order from here it’s a horrible experience! I always wait awhile thinking it’ll be better and it’s not. The clothes are not like they show you in the pics and shipping is so high you don’t get any money back. It’s a ripoff and not worth it.

Bought some Lucky Brand black booties for only $40 and DSW had them for $70! Ordered them Tuesday evening and by Thursday morning they were here! Wow. Fast service. I am so happy with them. I will definitely be ordering from Zulily again! I'm a happy customer! Love my shoes too! Thank you Zulily.

If you find items on Zulily that you like, research them thoroughly on Amazon and eBay and anywhere else you may find them. Read all the Amazon reviews you can tolerate, and on Amazon ask questions of the previous purchasers, I have found this to be a most helpful feature. Check the prices carefully also. Something that seems like a good price on zulily may not really be such once you figure in the shipping costs, the long delays (and possible cancellation), and the impossibility of returning.

Zulily is a site that cheats customers. Always look for the item you like on Zulily at Amazon, eBay, or another site you know has decent prices. Zulily marks up the costs four to five times as much as eBay. Saw a purse charm I loved one day. Six bucks on Zulily and $1.74 on eBay. The exact same item. Remember, Zulily tacks on $5.99 for shipping as well. Turns your already inflated item to twice the price. In my cart, the total cost was nearly $13 after tax. It does not cost $5.99 to ship an item weighing less than an ounce. I bought the charm for $1.74, no tax and free shipping.

I have been ordering from this company for several months now and never had a single problem. Orders were tunics, jewelry, shoes, and underwear. They would email me if/when the package would be a late arrival. Most came by regular mail within one week. I take a regular size - M (8-10). I will continue to order from Zulily. Oh, and the prices are awesome!

I've been ordering from Zulily for several years and EVERY time I've been disappointed! The sizes (no matter what you order) is not true to size! And when you return something, you will NOT receive a full refund! They even charge for a freakin' return label! I'm DONE with Zulily! They will not ever get another cent from me!

I ordered three items from this company online. It took about 4 weeks to have the items delivered. I didn't like the quality or the fit of the dresses I purchased so I went to return them. They charge you a $2. restocking fee per item and you have to pay shipping to return, which I expected. The thing I didn't expect was that they do NOT refund your money. They give you credit for their website for future orders. Needless to say, I will NOT utilize their website for future purchases ever again. Beware.

I have shopped this site for several years. I recently received an item that was not only way too small but the fabric was horrible. I requested a refund and found out that their return policy sucks!!! Not only did they say that the item should not have been worn but should still have the tags attached. Oh... And they're charging me $9 to return it! Will never ever shop with them again!

This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress and a board book for my son. The prices were half of what I could get them anywhere else. When my items arrived the skirt was ripping at the seams. I called immediately and a real person answered immediately. I loved the skirt and worried that it have to send it back and I wouldn't be able to get a new one due to limited stock. To my surprise, they not only refunded my item with my choice of store credit or how I originally paid, but they also gave me $10 in store credit on top of that. No returning hassle needed.

I ordered 2 tunics size 8-10. I have worn this size for many years and never had a problem until I ordered tunics from Zulily. It took 6 weeks to receive my order only to find the tunics were not sized correctly and the fabric was cheap and not as pictured. The tunics were more like a size 14-16, not a size 8-10. I contacted Zulily and was able to return them but was charged another $9.00 in return postage. Being the sizing was due to their misrepresentation I should not be penalized by being charged another postage fee. Do not buy anything from this company, they are frauds, rip off their customers, and use cheap material that is nothing like their pictures plus the tunics are not tailored as shown in their pictures.

I had over $1,000 in activity charged and then thankfully refunded and some of the charges on my emails were for another person to my address. When I tried to get answers from them they refused to help me. I cannot get to my acct. info to close acct. I was told they did it but all of my wishlists etc. are still there.

The items on Zulily are great prices and something's are nice quality. However, what has happen is I would buy an item and receive 4 or 5 of same item. Called Zulily. They would credit my account then charge me high restocking fees. Recently went out of town and returned to all these packages, I did not order to a tune of $194.00. If I try to reach someone same thing starts again. Now they have opened a Zulily card for me and so at 24 percent charges it adds up. It has caused huge fights with my husband. Remember if it is too good to be true it is!

Bought multiple tunics from Zulily. The colors and/or designs ON EVERY PIECE was radically different than screen shows, and my screen is accurate for every other site, including eBay. The fabric design shown is based on a "center cut" of prime fabric pieces. The tunics arrive looking like a completely different fabric as a result. And always... bad. So, Bottom Line: Don't fall prey to Zulily like SO many others. I wish the industry regulators would step in and close up this scamming outfit.

When an error occurred in my shipping information, it was so good to speak with a real person. The phone lines open early and my call was answered quickly. It was a bit complicated, but the rep was very helpful. I am enjoying shopping with Zulily and like the quality of products.

I literally order almost every day from Zulily. I have only had to return something once and they took it right back. I buy clothes for my grandchildren, jewelry, household items, and many more things and have always been happy.

When purchasing clothes at Zulily, just save yourself the hassle and don't. The clothes almost always run small, or fit funny, or don't hang right. I purchased a lot of clothes from Zulily. Many of the things were just plain marked wrong in sizing. I don't mean a little off on sizing. I mean two or three sizes smaller than stated. When you ask to return them, they say they don't accept returns. This is a miserable policy for those of us who don't want to "give away" our hard earned money for clothes that don't fit! Further, many of the toys and things I purchased and received were super cheap, and I was even embarrassed to give them to anyone.

I just placed first order with Zuilly and clothes arrived not even close to US sizing. I ordered 4x for my daughter to be big and they fit me size 12. Guess what!??? They don't accept returns. Not great for customers. Beware!!

I had no idea that Zulily is not a regular store/website. I didn't realize that it can take weeks to get your items and that they don't accept returns. I originally bought two tops in a size larger than usual and neither one fit across the chest. Also, one was very low quality. I wanted to return the items, but learned that I could not. I contacted the company and they offered me a store credit. The problem with the credit was that I wouldn't use it to buy clothes because you can't trust the sizing or quality. I finally bought a bookshelf and a small table with drawers. It has been so long, I almost forgot I even placed the order. I was notified that one of the items was just recently shipped and that the other has been delayed and may be canceled within a week. I only placed this second order to use my credit. Once I have spent all of my credit, I will absolutely never shop here again.