zulily Reviews

1)- They are the worst of the worst!!! 2)- I placed an order for slippers on the 17th, before I pushed pay I was given a message that I would receive the slippers on the 24th, Christmas Eve. 3)- I then got an email from them saying there may be changes to the shipping because they are experiencing high demand. 4)- Then I received an email from them that says that the slippers are going to be here between the 27th and the 30th. 5)- After three phone calls including speaking with a supervisor they told me there was nothing they would do for me that it was my fault and that they're not going to return the slippers with the shipping fee.

I used to use Zulily all the time and loved the app. Great products. The "new" Zulily is awful. An item I ordered never arrived and they refuse to refund me. I have the NEST video that shows no one was at my door at the time that UPS said they delivered. They have lost a good customer. Deleting the app from my phone and I am gone forever. Beware.

I had a wonderful experience shopping at Zulily. The variety and quality of their shoe selection are impressive. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Zulily to anyone looking for quality shoes.

The Impact on My Small Business. The non-payment by Zulily has created a ripple effect on my small business. It has affected my ability to meet financial obligations, pay employees, and invest in the growth of my business. The burstiness of this unforeseen financial strain has left me with no choice but to seek resolution and restitution for the unpaid dues.

Multiple orders placed between October 2023 and when the website went down December 2023. I have been fully charged for items. Some were purchased via Smart Pay but still fully paid. None were received. When I first noticed the company shut down and if orders weren’t fulfilled they’d make good and fix that. I also couldn’t contact Zulily. I figured I’d give it a few days. Today 12/26/2023 nothing has been refunded or shipped yet they charged the final EasyPay transaction overnight. Where they said they were refunding or shipping I least expected they’d continue to charge but not ship. I paid via PayPal for most orders and can’t file a claim as I can’t get into order history stuff. Items purchased were essential needs for a family who unfortunately had lost everything but what they had with them in less than 2 years. One was a DV situation where arson fire on their home was started and the other related to storm damages in a hurricane they evacuated for.

Bought what was advertised as leather jacket. Arrived wadded up in a plastic bag and it was not leather but polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it.

ZULILY is a fraudulent company. They don't pay vendors. Their customer service don't answer claims and the owners are using legal strategies to benefit themselves. PLEASE, BE AWARE. They shouldn't be in business because they are not an honest company.

We as small business sell pro to Zulily and since April they are taking our goods, Shipping them to customers and keeping the money and Not paying us or any other suppliers since April. Yet they still sending their ads and trying to sell more goods and not paying small business suppliers . Zulily team how do come to work every day knowing what you doing???? Not sure how long Zulily is staying in business??? But they trying so hard to collect as much money as they can from hard working small business vendors. That’s not fair. Please everyone spread the word on all social media about Zulily practices. Thanks.

I Purchased a order online On August 23, 2023 with Zulily.com website. The total of the order was $31.41 for a Large top and purchased with my Credit Card. The top was large but top was too tight and small across the body, so I return Zulily order back to them. I requested my refund for the order to be processed back to my Credit Card. ZULILY refused to refund my Original Payment Method which was my Credit card. ZULILY Customer service and Supervisors told me that they can't give me my money back, and they only give Customers store credit in place of their money. I was told that if I order again I have the store Credit to use for a new order.

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

For a week now I have been trying to purchase boots for my daughters birthday. For someone reason, I am giving different errors for my cards and the PayPal option and to contact customer service. I started a chat and was told that I would have to call to place my order. Why would I need to call just to place an order? What's the point of having a website if I can't purchase online. This does not make any sense. Will not be purchasing from here. Shouldn't be this difficult. Very Disappointed.

We are a small apparel business, based in North Carolina. We have been selling our products on Zulily.com for years. In a nutshell, orders were being fulfilled by Zulily, we were shipping them directly to Customers. Zulily stopped paying us starting in April 2023, but continued to take orders from Customers for our products on their website. In the summer of 2023, they announced they were selling to another Company. They still owe us for our products they sold through their platform from April 2023 - June 2023. I've tried calling their Corporate office, none of those phone numbers work anymore. I email them regularly with no response.

I ordered a robe for 27.00 and was supposed to have it divided into 3 Smart Pays. The first statement after purchase had the full amount charged. I paid it and thought it's done. Oh no, here's another bill for 16.66 for June and now another 16.66 for July. I called Zulily no help, called synchrony, they said Zulily bills them in a weird way and they can not tell what the charges are as they are not itemized. 4 hours later I had Trevor on the line from Synchrony and he saw what I saw and we contacted Zulily together. We spoke with the rep. She read off all charges and he said he could fix it. Once we were finished talking to the rep we were disconnected and he didn't call back even though I gave him my number in case we were disconnected. I have now submitted these charges as fraudulent to Synchrony and I do not know what will happen thereafter. NEVER USE ZULILY SMART PAY!

Don't buy if you're not sure on your size. I just wanted to exchange sizes because the outfit I bought was a size too smaller, I sent them my reasoning and even sent a picture showing them my issue. I called them and they told me it wasn't exchangeable or able to send it back for money back. So if You're not sure of your size don't bother looking for things in this site. Very disappointed.

I was to receive $130 in store credit within 1-2 hours. 5 days later, no credit. I was told it was a technical issue without any potential fix timelines. I was comped $10, like that's going to help. I've lost my money, my free shipping, all items on sale and no longer available. I've been hung up on, I've been Sasser by a floor manager and still no money, free shipping, compensation for my time and no fix date. Their corporate offices do not have a phone number or email. Smells like a total rip off to me. Never again. I've got $80 worth of items to return for store credit. Which I'll never see. Poor, poor business ethic.

Bait & switch on sizes with no refund! Sizes are 2-3x too small and based on small **. Then when you receive the item, the item is unwearable and Zulily does not offer exchanges. You will _not get a refund_ but store credit to again buy something that might not fit. Think twice about ordering from Zulily. This company used to have great products that fit about a decade ago - but not today.

Never again will I trust their clothing sizes. I purchased three women's T-shirts in size 4XL because I like my T-shirts loose and comfy. I have received one of the shirts so far. The others are still in shipment process. The one I received is way too small. It looks more like a woman's medium to large. I didn't even bother trying it on because I knew it wouldn't fit. I typically wear 2X to 3X plus sizes. I don't know where they get their clothes from. I am assuming China because of the size discrepancy and Chinese made clothing tends to fit smaller than American sizes.

Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!

I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.

I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,

So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.

Zulily stole 2 of my refunds for items I returned and items they canceled. They now turn off my ability to enter a new bank card to pay smart pay balance owed on one item for $7.49, so I have no way whatsoever to close my account, even though I have a $14 credit balance on this same account (they will not apply the credit)!! They have broken the law a few times, but since they are in INDIA, I guess they can just get away with it! This was my only way to stage my protest here! This treatment is TOTALLY UNACCEPTABLE! I've spent near $50,000 at Zulily, during the years that I've been a customer and to be treated with such criminal disrespect is ABHORRED! Hey Zulily, hire employees THAT SPEAK ENGLISH!!!!

I have used Zulily a few times and collected some really unique pieces I still receive compliments for today. The shipping time has also decreased per its previous months long wait. I find the quality normally to be on point however, last purchase I was extremely dissatisfied with the product they were selling. Zulily did give me a full refund on the product. Avoid ordering anything by "Romantichut ". I ordered a navy blue blazer for $38.00 - this was the sale price. I received a very thin material blazer, buttons were hanging off and drooping, the cut was misshaped and fit odd. This looked like a $2.00 purchase from Wish. Overall, I normally have a good experience with Zulily but some of their retailers need to go.

ZULILY should be a responsible company and check the merchandise they sell. To just post photos that don't represent the merchandise is FRAUDULENT. ZULILY HAS BECOME A HAVEN FOR CHEAP CHINESE PRODUCTS! They are destroying their business.

This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of its edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of its “abstract look” and completely evaded responsibility for the defective product.

In a Zulily email, I saw a dress which I wanted to purchase, clicked on the photo, linked to the website but cannot find the dress. I write to Zulily asking why I can’t find the dress. Zulily’s response “.not all items displayed are actually for sale or in stock..items are merely for advertising purpose..”

STAY AWAY from their JUNK. They sell second hand cheap stuff (no tags, have body odor…) Disgusting. Stay away unless you have money to waste. Spent $668 for junk clothes and shoes. My money gone… very sad.

I ended up buying through another website I think Anthropologie. The top looked like it has been worn by 100 people and the price was really high. I had the worst experience. No one emails you back and you can’t return anything. Don’t make the mistake I did. You will regret it. Really bad experience.

Zulily is a site where you can find some great deals. The only downfall is that most items don't ship until weeks after you order. There are a few times when I have stumbled on a buy that said it could ship right away and that worked out ok. Other than that -- there are some good deals to be had but returns cost money and it often takes way too long for orders to process. I still shop Zulily - I'm just careful not to order anything I need right away.

I decided to try Zulily because I had an online coupon code. When I went to check out, the coupon code was deducted as expected. However, when I was done with checkout, the coupon code was not applied to my credit card purchase! When I questioned the company, this is the response I received, "Thank you for reaching out. Sorry, we are unable to refund the $10 for the coupon code. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." What exactly does that mean?? Zulily.com has deceptive pricing schemes. This was my first and ONLY purchase from them. I'd rather buy from an "honest" company rather the one that would steal $10 from their customers!!

I keep going back to this site after many years of ordering. Other sites have set offerings, but Zulily pioneered showcasing many "stores", designers, retailers so the little guys had a venue to sell their items. PLUS, they rotate all the time so the same ol' stuff isn't on there every time you look. Their model makes it necessary to limit returns at time (It's more expensive to take return than to just credit). Sadly, many lowlifes abuse this and it makes it hard on any business! I buy clothes for us all, gifts and household items. They now have imitators, but none measure up.

I have used Zulily for years. I appreciated the unique products, clothing, shoes, accessories you could find, only on Zulily. You're charged an initial shipping fee, then all future purchases for 24 hours (or the full weekend when ordered Fri or Sat). Lately, products have been subpar. ie: recently bought a computer light for Zoom meetings and it didn't work. It wasn't returnable; and they wouldn't refund. Cost to return includes paying your own shipping costs per item - you can refund (minus shipping) to original payment option or credit to future Zulily purchases. Other online sites don't have a return fee, with similar (the same) products/clothing/shoes now found on Zulily. Good if you know exactly what you want and can't find it anywhere else, so you know you won't need to return it. There are some nice, unique items.

I bought a pair of boots that were advertised as waterproof - they were not. The first time that I wore them my feet got wet. Product was terrible - waste of money. I will never buy from this site again.

I received the worst quality and most offensive smelling product from my Zulily order, than I have ever received from any online purchase. Due to mobility issues, I do order online often. And I opened a credit card, handled through Synchrony bank. If I try to access my account (to make payment) via the Zulily site, I am kicked out continually as soon as I attempt to process payment. A red "leather" jacket is one item I received that would not even qualify for pleather. It has some kind of paper material liner that made me itch all over just trying it on. And there is no way to wash it to attempt removing the offensive smell. Everything smelled! And the one item that was washed, the smell is still horrible!

Merchandise always looks good in pics - rarely a good representation of actual items. Pressure based sales - "only 1 left". Returns include restock, flat rate shipping $8.95 and usually just "store credit". They typically take orders to get from a manufacturer, so if you get a size that isn't quite right, absorb the return cost, it's very unlikely the replacement size will be available. All that after waiting 6 to 8 weeks for shipping. Customer service is infuriating lately, very argumentative - customer is never right at Zulily. Wasn't always so. I shopped Zulily for 8 years. Plenty of good retailers with great customer service.

Items take too long to arrive, some aren't as described or pictured, and items are overpriced. I had a hunch to research some items before ordering and found the items $10-20 cheaper elsewhere. I'll pay what I've agreed to but won't shop here again.

The sweater looked adorable online but when it arrived it was a disaster! The sleeves were not the same width, one was MUCH WIDER than the other and the body of the sweater had many knots showing on the outside. Wish I had known this is a Chinese company. I would have steered clear! They offered me a refund of $7.99 out of a $50 order and I accepted that because I knew if I shipped it back to China it "would never make it there"! Today that refund of a measly $7.99 came as ONLY $3.88! DO NOT TRUST ANYTHING COMING FROM CHINA!!!

I love zulily. They are amazing and so are the products .I have purchased lots of items from them and have never had any issues. And if there is any problems they will refund your money back .Excellent products. Super cute outfits.

Ordered a pair of shoes…Over a month until they ship but I’ve been charged twice for them. Contacting them is a joke, it shouldn’t take over a month for a product to ship…Should’ve done more research before ordering from this company. Beware…

LIES. The products that Zulily sells are factory seconds, defects, irregulars, mislabeled / inaccurate product descriptions, and dud and or flop products that do not sell in Department's store. Zulily does NOT disclose this information. Zulily is willing and knowingly sells the inferior products as top-quality products. Their goal is to offload all the inferior products they can on unsuspecting customers as close to full price as they can. I bought a 2" mattress cover. Which shows up a thin not even 1/5 inch thick mattress cover that slides and does not stay on or stay put, I let it "fluff up" and air out due to the horrid smell of the product. At NO point on the entire mattress cover did it measure 2".