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Zulily is an online retailer that offers fashion products, home decor, toys and more. Customers can shop from many different brands and take advantage of Zulily’s price-match promise, which guarantees the company matches or beats the price of other top retailers. With Zulily, purchasing multiple items in your cart helps offset your shipping costs and maximizes savings.
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ZULILY should be a responsible company and check the merchandise they sell. To just post photos that don't represent the merchandise is FRAUDULENT. ZULILY HAS BECOME A HAVEN FOR CHEAP CHINESE PRODUCTS! They are destroying their business.
This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of its edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of its “abstract look” and completely evaded responsibility for the defective product.
After going back-and-forth a while she offered me a slap in the face of breadcrumbs of $198.84 of STORE CREDIT out of the $600 wasted. I'm 100% positive that I got a previously returned and re-packaged item. For some of their items they don't offer a return policy and that's fine but I don't believe that should apply to people who receive DAMAGED or DEFECTIVE merchandise this is UNACCEPTABLE. This company needs to start taking responsibility.
In a Zulily email, I saw a dress which I wanted to purchase, clicked on the photo, linked to the website but cannot find the dress. I write to Zulily asking why I can’t find the dress. Zulily’s response “.not all items displayed are actually for sale or in stock..items are merely for advertising purpose..”
STAY AWAY from their JUNK. They sell second hand cheap stuff (no tags, have body odor…) Disgusting. Stay away unless you have money to waste. Spent $668 for junk clothes and shoes. My money gone… very sad.
I ended up buying through another website I think Anthropologie. The top looked like it has been worn by 100 people and the price was really high. I had the worst experience. No one emails you back and you can’t return anything. Don’t make the mistake I did. You will regret it. Really bad experience.
Zulily is a site where you can find some great deals. The only downfall is that most items don't ship until weeks after you order. There are a few times when I have stumbled on a buy that said it could ship right away and that worked out ok. Other than that -- there are some good deals to be had but returns cost money and it often takes way too long for orders to process. I still shop Zulily - I'm just careful not to order anything I need right away.
I decided to try Zulily because I had an online coupon code. When I went to check out, the coupon code was deducted as expected. However, when I was done with checkout, the coupon code was not applied to my credit card purchase! When I questioned the company, this is the response I received, "Thank you for reaching out. Sorry, we are unable to refund the $10 for the coupon code. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." What exactly does that mean?? Zulily.com has deceptive pricing schemes. This was my first and ONLY purchase from them. I'd rather buy from an "honest" company rather the one that would steal $10 from their customers!!
I keep going back to this site after many years of ordering. Other sites have set offerings, but Zulily pioneered showcasing many "stores", designers, retailers so the little guys had a venue to sell their items. PLUS, they rotate all the time so the same ol' stuff isn't on there every time you look. Their model makes it necessary to limit returns at time (It's more expensive to take return than to just credit). Sadly, many lowlifes abuse this and it makes it hard on any business! I buy clothes for us all, gifts and household items. They now have imitators, but none measure up.
I have used Zulily for years. I appreciated the unique products, clothing, shoes, accessories you could find, only on Zulily. You're charged an initial shipping fee, then all future purchases for 24 hours (or the full weekend when ordered Fri or Sat). Lately, products have been subpar. ie: recently bought a computer light for Zoom meetings and it didn't work. It wasn't returnable; and they wouldn't refund. Cost to return includes paying your own shipping costs per item - you can refund (minus shipping) to original payment option or credit to future Zulily purchases. Other online sites don't have a return fee, with similar (the same) products/clothing/shoes now found on Zulily. Good if you know exactly what you want and can't find it anywhere else, so you know you won't need to return it. There are some nice, unique items.
I bought a pair of boots that were advertised as waterproof - they were not. The first time that I wore them my feet got wet. Product was terrible - waste of money. I will never buy from this site again.
I received the worst quality and most offensive smelling product from my Zulily order, than I have ever received from any online purchase. Due to mobility issues, I do order online often. And I opened a credit card, handled through Synchrony bank. If I try to access my account (to make payment) via the Zulily site, I am kicked out continually as soon as I attempt to process payment. A red "leather" jacket is one item I received that would not even qualify for pleather. It has some kind of paper material liner that made me itch all over just trying it on. And there is no way to wash it to attempt removing the offensive smell. Everything smelled! And the one item that was washed, the smell is still horrible!
Merchandise always looks good in pics - rarely a good representation of actual items. Pressure based sales - "only 1 left". Returns include restock, flat rate shipping $8.95 and usually just "store credit". They typically take orders to get from a manufacturer, so if you get a size that isn't quite right, absorb the return cost, it's very unlikely the replacement size will be available. All that after waiting 6 to 8 weeks for shipping. Customer service is infuriating lately, very argumentative - customer is never right at Zulily. Wasn't always so. I shopped Zulily for 8 years. Plenty of good retailers with great customer service.
Items take too long to arrive, some aren't as described or pictured, and items are overpriced. I had a hunch to research some items before ordering and found the items $10-20 cheaper elsewhere. I'll pay what I've agreed to but won't shop here again.
The sweater looked adorable online but when it arrived it was a disaster! The sleeves were not the same width, one was MUCH WIDER than the other and the body of the sweater had many knots showing on the outside. Wish I had known this is a Chinese company. I would have steered clear! They offered me a refund of $7.99 out of a $50 order and I accepted that because I knew if I shipped it back to China it "would never make it there"! Today that refund of a measly $7.99 came as ONLY $3.88! DO NOT TRUST ANYTHING COMING FROM CHINA!!!
I love zulily. They are amazing and so are the products .I have purchased lots of items from them and have never had any issues. And if there is any problems they will refund your money back .Excellent products. Super cute outfits.
Ordered a pair of shoes…Over a month until they ship but I’ve been charged twice for them. Contacting them is a joke, it shouldn’t take over a month for a product to ship…Should’ve done more research before ordering from this company. Beware…
LIES. The products that Zulily sells are factory seconds, defects, irregulars, mislabeled / inaccurate product descriptions, and dud and or flop products that do not sell in Department's store. Zulily does NOT disclose this information. Zulily is willing and knowingly sells the inferior products as top-quality products. Their goal is to offload all the inferior products they can on unsuspecting customers as close to full price as they can. I bought a 2" mattress cover. Which shows up a thin not even 1/5 inch thick mattress cover that slides and does not stay on or stay put, I let it "fluff up" and air out due to the horrid smell of the product. At NO point on the entire mattress cover did it measure 2".
Zulily wanted to charge me an unreasonable return fee, almost what I paid for the product. This is how Zulily gets paid for their Crap products, it charges an outrageous return shipping and restocking fee to discourage any product return. This company is criminal, unethical, LIARS and they sell CRAP products. Their return policy and fees are unreasonable.
I ordered a solar light for the back yard and when it arrived I could see it was poor quality for the 39.99 price. I went to the website to return it but it said the item was not eligible for return even though it had only been a few days after I received it (well within the 30 day return policy). The item had a link next to it to click and find out the reason for the ineligibility, but the link took me to the policy that had a long list of items that basically included everything and anything ordered from Zulily could be argued to fall under this list to be deemed ineligible for return. I will not be ordering from Zulily again and will have to eat the 40.00+ that I wasted at this company.
I ordered a queen quilt. I was shipped a twin. First the chat tried to tell me I had to wait 10 days for some other department to contact me since it ships from the manufacturer directly even though the packing list and shipping label show it came from Zulily. I called the customer service number instead. A nice guy named Chris assisted me. He said since the queen was out of stock, all he could do is credit the incorrect one (which they did). But I also ordered all of the pillows and everything since I like this set. It's not cheap, especially from other places. Zulily customer service refused to try to contact the manufacturer directly to get the correct one shipped despite trying to pass the buck and blame them for the error. I emailed the manufacturer myself and hopefully they will step it up where Zulily has failed.
This is my first ever order from Zulily and I will NEVER order from them again. I advise you to NOT order from them either because if something goes wrong, they won't do a whole lot to help. Pay the extra money from a more reputable place and have the peace of mind that you will have REAL customer service should you need it.
I see plenty of ads for Zulily online. I'm an avid online shopper. I keep forgetting that Zulily is one of the sites that forces you to get membership before you can even look to see if there's anything you want. I refuse to shop at these kind of places. They say they do that so they can offer you good deals. That's ridiculous. Membership is open to anyone. So if they allow you to look around with or without membership, does that mean they can offer good deals? I don't get it. I won't shop with them, that's a good policy.
I ordered two items on August 20th, a blouse (called the "Suzanne Betro Weekend Navy & Rust Geometric Half Sleeve Henley Tunic") and a cardigan. I realized that I was going to have to wait until September 12th for one of them to ship and I had ordered them to wear together. I emailed support to cancel the late-shipper so I could order it somewhere else and get it on time for the event I wanted to wear it for. I was told, "We understand that you would like to cancel this item, but unfortunately, it is already in the process to be shipped out and we are unable to process a cancellation at this point. " Wait, what? It's already in the process of being shipped out? I thought it wasn't shipping out until September 12th. Which is it? No answer to that one. That was red flag number one!
After receiving the cardigan, I looked it over and gave it a 'mediocre' rating in my mind. It's ok but not as nice as it looks on the site. However, I will wear it and it fits fine. After receiving the blouse, I put it on and realized it is COMPLETELY SHEER AND SEE-THROUGH!! CHEAP CHEAP CHEAP GARBAGE!! NOT AT ALL HOW IT LOOKS IN THE SITE!! WORTH ABOUT $5 MAXIMUM!! I was super disappointed. This blouse absolutely cannot be worn without another top, like a tank top, underneath it, which is not how I prefer to dress. Not happy!! If I had a printer to print the return label, this trash would be on its way back. I will never order anything from Zulily again. They ripped me off once, no more chances!!!
The order takes forever to get to you. Company does not state that you have to wait for shipment from Asia. Everything fits too small. I ordered larger than my size. Still too small. The return fee was outrageous. I received an email stating $21.39 store credit minus $17.90 for shipping and handling. Refund was $3.49. Save your money. Shop American
This past summer I ordered four items. Two of the items were delivered about a month later, which is typical. The other two items showed as shipped, but I never received them. What I did receive was an email confirming that I not only received the items, but I initiated a return. I cannot initiate a return on items that I have never received. This initiated return apparently allowed for Zulily to charge me full price plus shipping for these two items. Because Zulily initiated a false return on my behalf, I was refunded a very small part of the purchase price and I was also charged again for return shipping. When I contacted the company I was given an automatic reply followed by the breakdown of why I was only getting a partial refund bc I initiated a return. Nope! Customer service was zero and I paid for nothing! I will never use this company again. I have also never written such a poor review of a company.
Zulily has good prices but remember, you get what you pay for. Most of the clothing they sell is cheap polyester or acrylic. I've bought several pieces that were described as 100% cotton to found out that they're actually polyester. If you want good quality cotton apparel, you will have to look elsewhere.
I used to order from Zulily years ago and was always happy. Wow has that changed. I ordered 5 women's blouses. The sizes were either ridiculously big or too small. Made a return. They charge $8.99 to return using their own label and do not allow the customer to use their own postage which would have been half that. They also only give store credit so once you place an order with them, you are stuck with reordering with your refund. Because I could not be confident that any clothing I ordered would actually be my size, I ordered fashion jewelry which I did not really need but at least will be safe. I had an issue with my order and email address and the customer service representative was annoyed with me when I couldn't figure it out. I finally told her I would call back and figured it out myself.
Last time I will ever order from them. Very shady company and not worth the time and trouble.
I have been buying from Zulily for 5 years before QVC bought them. Most of the items are Chinese and are cheaply made. Suzanne Betro is an exception and Thredup will take them to resell if in good shape. I have bought shoes Home Goods toys you name it. Yes shipping takes a long time but I am used to it now. They carry some name brands including makeup and fragrances. I miss weekend free shipping. Customer service is not the best now so I am more careful when ordering. Since covid it is the only place I shop for clothes. I think Zulily gets a bad rap sometimes. Just purchase things you are sure about because they rarely give returns only store credit. Many times it does not pay to send the items back.
Received a necklace instead of bracelet. Looks very cheap as well. Have not called customer service yet as it is 4 pm on sat. Will contact them on mon. Now I understand why they have a store credit instead of refund policy. Also no reviews. A little suspicious, don't you think? Will never order from them again. Also telling my niece and friends to stay away from their site!
I order 8 items from them on April 16th. Took weeks to get the first 2 items. Gloria Vanderbilt jeans. Both were ordered in a size 8. First pair was maybe a size 4 and made out of some weird velvety material and the second pair were about a size 14. Then the two dresses showed up about 2 weeks later. Both way too big and these cute little dresses looked like muumuus. Ugly. Slippers fit well but made out of Styrofoam. Tops were cute but HUGE! So far can't wear anything but the slippers. Still waiting on the last two pairs of jeans but don't expect them to fit. It's August 1st. So that's 3 1/2 months to wait for overpriced junk made in China. Steer clear of this website.
My jumper/overalls came with the zipper already broken. The item is very poorly made. I immediately inquired on what to do/how to return or get refunded, and I keep getting the run around. They say the email address doesn’t match. I have done all of the steps they have asked me to do, yet there seems to be an automated email that I have been sent at least 3 times stating the email addresses don’t match. I’m not sure why that even matters. I took a picture of the damaged zipper, and still no response.
I love Zulily, except for ordering adult clothing their kitchen and bed/bath items are awesome as well as their Boxes items. My problem is women clothing. Recently sent back several items because the material was cheap. All 5 items were made in China and out of polyester. Who wears polyester these days. I was expecting more cotton or latex especially in the exercise bike shorts, not the case. There was no elastic or band to the waist so disappointed. I did notice of the 8 items I ordered, 5 were from Udear and made in China and no shape to clothing whatsoever and were made out of mostly of 60 to 80% polyester with maybe 10 to 20 of spandex or cotton. So if you are buying this brand check the material before buying. Had to send back all but 2 pair of bike shorts.
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