zulily Reviews

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

For a week now I have been trying to purchase boots for my daughters birthday. For someone reason, I am giving different errors for my cards and the PayPal option and to contact customer service. I started a chat and was told that I would have to call to place my order. Why would I need to call just to place an order? What's the point of having a website if I can't purchase online. This does not make any sense. Will not be purchasing from here. Shouldn't be this difficult. Very Disappointed.

We are a small apparel business, based in North Carolina. We have been selling our products on Zulily.com for years. In a nutshell, orders were being fulfilled by Zulily, we were shipping them directly to Customers. Zulily stopped paying us starting in April 2023, but continued to take orders from Customers for our products on their website. In the summer of 2023, they announced they were selling to another Company. They still owe us for our products they sold through their platform from April 2023 - June 2023. I've tried calling their Corporate office, none of those phone numbers work anymore. I email them regularly with no response.

I ordered a robe for 27.00 and was supposed to have it divided into 3 Smart Pays. The first statement after purchase had the full amount charged. I paid it and thought it's done. Oh no, here's another bill for 16.66 for June and now another 16.66 for July. I called Zulily no help, called synchrony, they said Zulily bills them in a weird way and they can not tell what the charges are as they are not itemized. 4 hours later I had Trevor on the line from Synchrony and he saw what I saw and we contacted Zulily together. We spoke with the rep. She read off all charges and he said he could fix it. Once we were finished talking to the rep we were disconnected and he didn't call back even though I gave him my number in case we were disconnected. I have now submitted these charges as fraudulent to Synchrony and I do not know what will happen thereafter. NEVER USE ZULILY SMART PAY!

Don't buy if you're not sure on your size. I just wanted to exchange sizes because the outfit I bought was a size too smaller, I sent them my reasoning and even sent a picture showing them my issue. I called them and they told me it wasn't exchangeable or able to send it back for money back. So if You're not sure of your size don't bother looking for things in this site. Very disappointed.

I was to receive $130 in store credit within 1-2 hours. 5 days later, no credit. I was told it was a technical issue without any potential fix timelines. I was comped $10, like that's going to help. I've lost my money, my free shipping, all items on sale and no longer available. I've been hung up on, I've been Sasser by a floor manager and still no money, free shipping, compensation for my time and no fix date. Their corporate offices do not have a phone number or email. Smells like a total rip off to me. Never again. I've got $80 worth of items to return for store credit. Which I'll never see. Poor, poor business ethic.

Bait & switch on sizes with no refund! Sizes are 2-3x too small and based on small **. Then when you receive the item, the item is unwearable and Zulily does not offer exchanges. You will _not get a refund_ but store credit to again buy something that might not fit. Think twice about ordering from Zulily. This company used to have great products that fit about a decade ago - but not today.

Never again will I trust their clothing sizes. I purchased three women's T-shirts in size 4XL because I like my T-shirts loose and comfy. I have received one of the shirts so far. The others are still in shipment process. The one I received is way too small. It looks more like a woman's medium to large. I didn't even bother trying it on because I knew it wouldn't fit. I typically wear 2X to 3X plus sizes. I don't know where they get their clothes from. I am assuming China because of the size discrepancy and Chinese made clothing tends to fit smaller than American sizes.

Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!

I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.

I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,

So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.

Zulily stole 2 of my refunds for items I returned and items they canceled. They now turn off my ability to enter a new bank card to pay smart pay balance owed on one item for $7.49, so I have no way whatsoever to close my account, even though I have a $14 credit balance on this same account (they will not apply the credit)!! They have broken the law a few times, but since they are in INDIA, I guess they can just get away with it! This was my only way to stage my protest here! This treatment is TOTALLY UNACCEPTABLE! I've spent near $50,000 at Zulily, during the years that I've been a customer and to be treated with such criminal disrespect is ABHORRED! Hey Zulily, hire employees THAT SPEAK ENGLISH!!!!

I have used Zulily a few times and collected some really unique pieces I still receive compliments for today. The shipping time has also decreased per its previous months long wait. I find the quality normally to be on point however, last purchase I was extremely dissatisfied with the product they were selling. Zulily did give me a full refund on the product. Avoid ordering anything by "Romantichut ". I ordered a navy blue blazer for $38.00 - this was the sale price. I received a very thin material blazer, buttons were hanging off and drooping, the cut was misshaped and fit odd. This looked like a $2.00 purchase from Wish. Overall, I normally have a good experience with Zulily but some of their retailers need to go.

ZULILY should be a responsible company and check the merchandise they sell. To just post photos that don't represent the merchandise is FRAUDULENT. ZULILY HAS BECOME A HAVEN FOR CHEAP CHINESE PRODUCTS! They are destroying their business.

This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of its edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of its “abstract look” and completely evaded responsibility for the defective product.

In a Zulily email, I saw a dress which I wanted to purchase, clicked on the photo, linked to the website but cannot find the dress. I write to Zulily asking why I can’t find the dress. Zulily’s response “.not all items displayed are actually for sale or in stock..items are merely for advertising purpose..”

STAY AWAY from their JUNK. They sell second hand cheap stuff (no tags, have body odor…) Disgusting. Stay away unless you have money to waste. Spent $668 for junk clothes and shoes. My money gone… very sad.

I ended up buying through another website I think Anthropologie. The top looked like it has been worn by 100 people and the price was really high. I had the worst experience. No one emails you back and you can’t return anything. Don’t make the mistake I did. You will regret it. Really bad experience.

Zulily is a site where you can find some great deals. The only downfall is that most items don't ship until weeks after you order. There are a few times when I have stumbled on a buy that said it could ship right away and that worked out ok. Other than that -- there are some good deals to be had but returns cost money and it often takes way too long for orders to process. I still shop Zulily - I'm just careful not to order anything I need right away.

I decided to try Zulily because I had an online coupon code. When I went to check out, the coupon code was deducted as expected. However, when I was done with checkout, the coupon code was not applied to my credit card purchase! When I questioned the company, this is the response I received, "Thank you for reaching out. Sorry, we are unable to refund the $10 for the coupon code. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." What exactly does that mean?? Zulily.com has deceptive pricing schemes. This was my first and ONLY purchase from them. I'd rather buy from an "honest" company rather the one that would steal $10 from their customers!!

I keep going back to this site after many years of ordering. Other sites have set offerings, but Zulily pioneered showcasing many "stores", designers, retailers so the little guys had a venue to sell their items. PLUS, they rotate all the time so the same ol' stuff isn't on there every time you look. Their model makes it necessary to limit returns at time (It's more expensive to take return than to just credit). Sadly, many lowlifes abuse this and it makes it hard on any business! I buy clothes for us all, gifts and household items. They now have imitators, but none measure up.

I have used Zulily for years. I appreciated the unique products, clothing, shoes, accessories you could find, only on Zulily. You're charged an initial shipping fee, then all future purchases for 24 hours (or the full weekend when ordered Fri or Sat). Lately, products have been subpar. ie: recently bought a computer light for Zoom meetings and it didn't work. It wasn't returnable; and they wouldn't refund. Cost to return includes paying your own shipping costs per item - you can refund (minus shipping) to original payment option or credit to future Zulily purchases. Other online sites don't have a return fee, with similar (the same) products/clothing/shoes now found on Zulily. Good if you know exactly what you want and can't find it anywhere else, so you know you won't need to return it. There are some nice, unique items.

I bought a pair of boots that were advertised as waterproof - they were not. The first time that I wore them my feet got wet. Product was terrible - waste of money. I will never buy from this site again.

I received the worst quality and most offensive smelling product from my Zulily order, than I have ever received from any online purchase. Due to mobility issues, I do order online often. And I opened a credit card, handled through Synchrony bank. If I try to access my account (to make payment) via the Zulily site, I am kicked out continually as soon as I attempt to process payment. A red "leather" jacket is one item I received that would not even qualify for pleather. It has some kind of paper material liner that made me itch all over just trying it on. And there is no way to wash it to attempt removing the offensive smell. Everything smelled! And the one item that was washed, the smell is still horrible!

Merchandise always looks good in pics - rarely a good representation of actual items. Pressure based sales - "only 1 left". Returns include restock, flat rate shipping $8.95 and usually just "store credit". They typically take orders to get from a manufacturer, so if you get a size that isn't quite right, absorb the return cost, it's very unlikely the replacement size will be available. All that after waiting 6 to 8 weeks for shipping. Customer service is infuriating lately, very argumentative - customer is never right at Zulily. Wasn't always so. I shopped Zulily for 8 years. Plenty of good retailers with great customer service.

Items take too long to arrive, some aren't as described or pictured, and items are overpriced. I had a hunch to research some items before ordering and found the items $10-20 cheaper elsewhere. I'll pay what I've agreed to but won't shop here again.

The sweater looked adorable online but when it arrived it was a disaster! The sleeves were not the same width, one was MUCH WIDER than the other and the body of the sweater had many knots showing on the outside. Wish I had known this is a Chinese company. I would have steered clear! They offered me a refund of $7.99 out of a $50 order and I accepted that because I knew if I shipped it back to China it "would never make it there"! Today that refund of a measly $7.99 came as ONLY $3.88! DO NOT TRUST ANYTHING COMING FROM CHINA!!!

I love zulily. They are amazing and so are the products .I have purchased lots of items from them and have never had any issues. And if there is any problems they will refund your money back .Excellent products. Super cute outfits.

Ordered a pair of shoes…Over a month until they ship but I’ve been charged twice for them. Contacting them is a joke, it shouldn’t take over a month for a product to ship…Should’ve done more research before ordering from this company. Beware…

LIES. The products that Zulily sells are factory seconds, defects, irregulars, mislabeled / inaccurate product descriptions, and dud and or flop products that do not sell in Department's store. Zulily does NOT disclose this information. Zulily is willing and knowingly sells the inferior products as top-quality products. Their goal is to offload all the inferior products they can on unsuspecting customers as close to full price as they can. I bought a 2" mattress cover. Which shows up a thin not even 1/5 inch thick mattress cover that slides and does not stay on or stay put, I let it "fluff up" and air out due to the horrid smell of the product. At NO point on the entire mattress cover did it measure 2".

I ordered a solar light for the back yard and when it arrived I could see it was poor quality for the 39.99 price. I went to the website to return it but it said the item was not eligible for return even though it had only been a few days after I received it (well within the 30 day return policy). The item had a link next to it to click and find out the reason for the ineligibility, but the link took me to the policy that had a long list of items that basically included everything and anything ordered from Zulily could be argued to fall under this list to be deemed ineligible for return. I will not be ordering from Zulily again and will have to eat the 40.00+ that I wasted at this company.

I ordered a queen quilt. I was shipped a twin. First the chat tried to tell me I had to wait 10 days for some other department to contact me since it ships from the manufacturer directly even though the packing list and shipping label show it came from Zulily. I called the customer service number instead. A nice guy named Chris assisted me. He said since the queen was out of stock, all he could do is credit the incorrect one (which they did). But I also ordered all of the pillows and everything since I like this set. It's not cheap, especially from other places. Zulily customer service refused to try to contact the manufacturer directly to get the correct one shipped despite trying to pass the buck and blame them for the error. I emailed the manufacturer myself and hopefully they will step it up where Zulily has failed.

I see plenty of ads for Zulily online. I'm an avid online shopper. I keep forgetting that Zulily is one of the sites that forces you to get membership before you can even look to see if there's anything you want. I refuse to shop at these kind of places. They say they do that so they can offer you good deals. That's ridiculous. Membership is open to anyone. So if they allow you to look around with or without membership, does that mean they can offer good deals? I don't get it. I won't shop with them, that's a good policy.

I ordered two items on August 20th, a blouse (called the "Suzanne Betro Weekend Navy & Rust Geometric Half Sleeve Henley Tunic") and a cardigan. I realized that I was going to have to wait until September 12th for one of them to ship and I had ordered them to wear together. I emailed support to cancel the late-shipper so I could order it somewhere else and get it on time for the event I wanted to wear it for. I was told, "We understand that you would like to cancel this item, but unfortunately, it is already in the process to be shipped out and we are unable to process a cancellation at this point. " Wait, what? It's already in the process of being shipped out? I thought it wasn't shipping out until September 12th. Which is it? No answer to that one. That was red flag number one!

The order takes forever to get to you. Company does not state that you have to wait for shipment from Asia. Everything fits too small. I ordered larger than my size. Still too small. The return fee was outrageous. I received an email stating $21.39 store credit minus $17.90 for shipping and handling. Refund was $3.49. Save your money. Shop American

This past summer I ordered four items. Two of the items were delivered about a month later, which is typical. The other two items showed as shipped, but I never received them. What I did receive was an email confirming that I not only received the items, but I initiated a return. I cannot initiate a return on items that I have never received. This initiated return apparently allowed for Zulily to charge me full price plus shipping for these two items. Because Zulily initiated a false return on my behalf, I was refunded a very small part of the purchase price and I was also charged again for return shipping. When I contacted the company I was given an automatic reply followed by the breakdown of why I was only getting a partial refund bc I initiated a return. Nope! Customer service was zero and I paid for nothing! I will never use this company again. I have also never written such a poor review of a company.

Zulily has good prices but remember, you get what you pay for. Most of the clothing they sell is cheap polyester or acrylic. I've bought several pieces that were described as 100% cotton to found out that they're actually polyester. If you want good quality cotton apparel, you will have to look elsewhere.

Last time I will ever order from them. Very shady company and not worth the time and trouble.

I have been buying from Zulily for 5 years before QVC bought them. Most of the items are Chinese and are cheaply made. Suzanne Betro is an exception and Thredup will take them to resell if in good shape. I have bought shoes Home Goods toys you name it. Yes shipping takes a long time but I am used to it now. They carry some name brands including makeup and fragrances. I miss weekend free shipping. Customer service is not the best now so I am more careful when ordering. Since covid it is the only place I shop for clothes. I think Zulily gets a bad rap sometimes. Just purchase things you are sure about because they rarely give returns only store credit. Many times it does not pay to send the items back.

Received a necklace instead of bracelet. Looks very cheap as well. Have not called customer service yet as it is 4 pm on sat. Will contact them on mon. Now I understand why they have a store credit instead of refund policy. Also no reviews. A little suspicious, don't you think? Will never order from them again. Also telling my niece and friends to stay away from their site!

I order 8 items from them on April 16th. Took weeks to get the first 2 items. Gloria Vanderbilt jeans. Both were ordered in a size 8. First pair was maybe a size 4 and made out of some weird velvety material and the second pair were about a size 14. Then the two dresses showed up about 2 weeks later. Both way too big and these cute little dresses looked like muumuus. Ugly. Slippers fit well but made out of Styrofoam. Tops were cute but HUGE! So far can't wear anything but the slippers. Still waiting on the last two pairs of jeans but don't expect them to fit. It's August 1st. So that's 3 1/2 months to wait for overpriced junk made in China. Steer clear of this website.

My jumper/overalls came with the zipper already broken. The item is very poorly made. I immediately inquired on what to do/how to return or get refunded, and I keep getting the run around. They say the email address doesn’t match. I have done all of the steps they have asked me to do, yet there seems to be an automated email that I have been sent at least 3 times stating the email addresses don’t match. I’m not sure why that even matters. I took a picture of the damaged zipper, and still no response.

I love Zulily, except for ordering adult clothing their kitchen and bed/bath items are awesome as well as their Boxes items. My problem is women clothing. Recently sent back several items because the material was cheap. All 5 items were made in China and out of polyester. Who wears polyester these days. I was expecting more cotton or latex especially in the exercise bike shorts, not the case. There was no elastic or band to the waist so disappointed. I did notice of the 8 items I ordered, 5 were from Udear and made in China and no shape to clothing whatsoever and were made out of mostly of 60 to 80% polyester with maybe 10 to 20 of spandex or cotton. So if you are buying this brand check the material before buying. Had to send back all but 2 pair of bike shorts.

Bought an Apple Watch for my son as a high school graduation present. The watch was dirty and had multiple scratches on the face. Called Zulily immediately. Then I had to “wait” for another Zulily department to email me. That took 3 days. Then I had to send a picture of the watch to prove my claim. Then I had to wait until they contacted the “brand partner” (Apple) for approval to return the damaged watch. That took another week. Finally, Zulily emails me a return label. I mail it from Southern NH and it is going to NJ. Another 9 DAYS and 2 more emails from me, wondering where my refund is because their last email stated that I should let them know after I ship the watch so that they can “promptly” issue me a refund. I send them picture of the UPS receipt and the tracking number. Then 9 days of nothing.

You get what you pay for. Airy brand dresses were lovely in photos, inexpensive, and seemed great for summer. Material is thin and cheap feeling. Craftsmanship seems "off", like seconds. Will not buy again.

Shopping at Zulily for me has become akin to surfing social media for other people. I LOVE the specials and the way the site will tailor the item listings to your personal interests. Once you get familiar with the vendors (usually exclusively clothing) and the quality, it's easy to determine what to stay away from. All the designer items are authentic and they even offer refurbished high dollar mechanical products like iPads and Dyson vacuums. I browse almost everyday just to see what's listed and purchase frequently. I don't mind the longer lead time, I'm always getting little Zulily "gifts" in the mail almost daily.

I ordered 2 pairs of mules shoes from Zulily. I was so excited when they arrived on 6.20.21. But I was saddened that they were both far too large. I called the next day (6/21), I informed Miranda that I’d like to exchange them for a smaller size. Miranda said she’d email me the return label, and once they receive both pair, I’d get a refund, minus the $8.95 return shipping fee. She also erroneously stated that I only paid $14/pair, however, I had an email confirmation showing I instead paid $24.95/pair.

I ordered a cute red ruffle dress what seems like a month ago. Tracking was not right, each time I tried to track it Zulily had no information on my purchase. I received a pair of small ugly shorts. The receipt in the bag clearly says my purchase item is suppose to be a red dress not stripped blue shorts. I am blocking them from advertising on my fb, I will never order from them again

I ordered a kids birthday gift that was on sale for 89.99. I sent it to the birthday girl/boys house on May 2, 2021. Today I called again to find out where the item is? They still have not received this item. I ask the mother daily if they received it. She's like no don't worry Zulily's takes a while to ship. The customer service tells me, "Oh it got lost in transit and it's no longer available." I'm so mad. I've been waiting for over a month and so have these children for their gift to be told, "Oh no you won't receive - we will credit you." Where am I going to find this item now for that price to send to them. I'm NOT! I am so embarrassed and feel so hurt and don't know what I will tell these kids. Terrible experience! They were rude and not helpful at all.

They don’t tell you this is International. It took 4 weeks. I was charged Shipping! I’m Very Dissatisfied. Don’t plan on doing any Business with them Ever! Horrible Service. They don’t give you no date.

When the dress arrived, it did not resemble the advertised dress and it was too small. When I called to complain, they told me I would have to ship it to them and they would ship it to China. I would have to pay freight to them, then to China. I would be charged for all freight and tariffs.

This company takes your money, confirms a ship date and then not only doesnt deliver on time, but they dont even notify you of a delay. And then they refuse to cancel the order even though it hasnt shipped. BAD BUSINESS all the way around & totally unacceptable. I will be reporting them to all authorities w/ out delay.

Zulily has had subpar customer service for a long time, but this is the last straw. They are currently offing a measly 10% discount for being a "medical professional". I am a nurse and three times have submitted documents proving that I'm a nurse to qualify for the discount (my current license, W2, and paystub) and each time I got an email saying that wasn't good enough proof and was denied, and apparently you can only attempt to get the discount 3 times before you aren't allowed to attempt anymore.

I have ordered from Zulily before and was satisfied with my products. This last order of a special occasion dress is unacceptable. It was advertised as silk with embellishments. It total Chinese junk. It’s polyester with no embellishments just printed polyester. A medium is not accurate to the size chart shown. Buyer beware

I love Zulily. Yes, some items take a while to ship, this is because the items are not all warehoused in the same location. I am perfectly fine waiting on something I really like. It is clearly stated when purchasing if an item is returnable or not. I have not had to return anything so far and have been extremely pleased with everything I have purchased. I love how each day there are new items you can purchase. It keeps their site fresh and exciting to see what is New Today or Ending Soon. I recently purchased a throw rug with neutrals of browns & cream for my living room and I'm in love, couldn't be happier.

Customer for eight years and love them! I have bought everything from clothes for me and the grandkids two kitchen gadgets, books, and toys. As far as clothes for me, I’ve learned that many brands run a little small and adjusted my ordering accordingly. I love that some things are marked that they can ship out immediately, those things get here surprisingly fast, usually within a week. I keep a list of brands and what size I wear in them, and of course have my Favorites that I buy from frequently when they are offered. Even when things do not fit right, customer Service has been fabulous! Extremely prompt refunds, easy returns, and pleasant people to deal with. I’ve recommended this site to literally over 100 people and would continue to do so indefinitely.

I have been a long time customer and even have their credit card, after my final experience with their "customer support" today and waiting 45+ days now for an item I am done! I will not be using them ever in the future. Most items are coming from overseas now, which would be fine aside from the time it takes to receive the items, the lack of information on shipping, unrealistic expectations of when the item should be delivered to you and the fact that their customer services' response is.... Feel free to read the reviews before your next purchase from one of our retailers, maybe you'll have a better idea when you may get your items". No apology, no offer to make the experience better in some way. I refuse to be treated this way by a company I have given business to for years. It's enough....

I was introduced to Zulily by a friend sending me an invitation that gave both of us discounts if I purchased. I had 3 young children at the time and with the shoes, clothing, toys, etc. I was impressed. At that time shipping of multiple items was very affordable compared to other online stores. They carried many products that were not even found in the U.S. I worked in an office and I wore clothes that had come from other countries, etc., quality clothes and shoes. I was ALWAYS happy with Zulily and any problems I had were courteously and quickly resolved by their customer service, who usually threw in a little something extra (complementary item, discount, etc.) AND THEN ZULILY changed hands (or at least that is what I was told) and nothing was the same again.

I have ordered countless items from Zulily for as long as they’ve been in business. I’ve purchased clothing, to kitchenware to toys. I had an item arrive but was wrong. I contacted them and they refunded my item including return shipping. It was a credit but I was ok with that. I’ve had a few clothing items be of a lesser quality so now I avoid those brands. All other items I’ve had no issues with. Customer service has always been excellent. They now offer some returnable items although whenever a problem has occurred, they’ve taken care of it. The only complaint I would have with them is the shipping times. In an Amazon instant delivery world, it is hard to wait weeks for an item.

I have shopped at Zulily for years on a daily basis finding gifts and purchases for myself. Unfortunately about 2 weeks ago I noticed the huge increase in prices. Most are doubled. The Step 2 wagon I was going to get for my grandson went from $79.99 to $161.99 and what does the BBD before the price stand for, this is new.

Zulily does not allow any reviews of the products they sell - which is, in itself, a huge red flag. The clothing is extremely poorly made and runs about 4 sizes small. The rug I purchased was described as "indoor/outdoor" and was a loop shag. Since I was using it indoors, I thought it might be okay. It started unraveling within a week - in the middle of the rug! Each time I tried to return damaged/defective items, they gave me a "no returns" runaround for weeks, then told me I had to pay return postage. For defective items! This is after I sent photos, measurements, copies of receipts, etc.

I ordered 4 dresses and 2 pieces of jewelry. The reasons I want to return all items except one jeweled barrette is that the necklace was broken and very cheaply made. Two of the dresses were too large and the other were not flattering. I tried to contact them using the email addressees they provided on the packing slip. The computer did not accept either zulily.com/account/orders or emailing service@zulily.com.

Bought a pair of boots. They were horrible - hard, poor material, etc. Not only did I have to pay for the return, but they also deducted their original shipping out of my credit. IN ADDITION, they issue store credit rather than crediting my credit card. I never want to order from the EVER AGAIN, so now you are forced to buy something that will also be of poor quality. Basically I just gave them my $$$ for free!

I purchased a Bobsweep robot vacuum for just under $200 and it stopped working shortly after I received it. After contacting Zulily for several months, the only response that I received is that the company won’t return their communication. I believe they should be partially responsible for the vendors that they work with. I am just am having to eat the money and will no longer order through his company.

NOTHING I have ever bought from Zulily has EVER fit. Bad sizing, will NEVER purchase from there again! They don't like to return or give credit. They give clothing a bad name and won't work with the customer.

I have been ordering from Zulily for several years. For the most part I have been satisfied, but lately the clothing I have been receiving from there looks NOTHING like their pictures online!!! The fabric is nasty and the items have been very cheaply made!!! They get you because 1) you have to actually PAY for shipping, and 2) it is difficult and COSTLY to return an item!!! Don't be fooled by how nice the clothing looks in their pictures!!! As for bedding and area rugs from Zulily so far the quality you are looking for is there! I would just stay away from the clothing. :(

I had purchase an item, that didn't fit. I called to return the item. When I receive a refund for returning the item they want me to pay for the return. As I spoke to them and told them I would not close my account but, I will never purchase from them ever. A few days later I received a letter lowering my credit, I called again and ask why they didn't have an answer. It was fine. I just didn't want to close the account because I knew it would go on my credit. Well I just receive a letter telling me they close the account now. They have screw with my credit more now. So I would never recommend anyone to purchase from this company nor do I want to give them a star. It won't let me take it back. I wouldn't recommend...

I ordered Beyond This Plane Pink & Gray Color Block Long-Sleeve Pajama Set and Beyond This Plane Blue & Green Watercolor Pajama Set on 11/28/2020. This was to be part of a Christmas present for my Mother. The product was not shipped until 12/12/2020. As of 12/22/2020.. The package was shipped via UPS Mail Innovations®. It stated that UPS transfers the package to the U.S. Postal Service to complete the delivery. I was then advised....Once the postal service has the package, they will deliver within 3-7 days under normal operating conditions. So this means that I won't receive the package until after Christmas. Once the package had not been in the Untied States by 12/14/2020, I placed an order with another company. I received the package today...12/22/2020.

I ordered 2 pair of cowboy boots for my grandsons on November 12. A few weeks later I received notice they were being shipped. Plenty of time for Christmas, right? A few days I was notified the youngest boys boots were canceled. Huh? How can you charge my account and then tell me you don’t have the item. Ok, I got smarter and ordered another pair from Amazon. Boom two days later they are here. I have to tell you today, December 22, I have not received the oldest boys boots. Here we are 6 weeks later and tick tick it’s almost Christmas. I have been happy with previous orders. But I have to add they were for me and I wasn’t in any hurry. Zulily, you have false advertising and guaranteed shipping for Christmas is also untrue. I’m done. Buyers beware!!

The quality of the clothing is extremely low. They use very poor materials and bad designs. Their sizes do not reflect normal sizes at all. I ordered smalls and they were HUGE!!!! I literally can't wear them. And much to my surprise I couldn't return any of them! Total waste of my money. Plus they took FOREVER to even ship! And now, I've tried to UNSUBSCRIBE to their email list THREE times and I keep getting emails!!!! It's bad enough I wasted my money, now, I can't get off their list!!!! STOP sending me emails!!!! I do not want to have anything to do with your business. It's horrible!!!!

I've been a customer at Zulily for the past five years. I know how to spot Chinese apparel and you also can research the company names separately. But if you tend to go for the cheapest thing on the site and it says it's going to take three weeks or more to be delivered that in my opinion is a recipe for disaster! As I found the above to be a rarity as I'm now a Zulily pro.

Buyer beware. Unless you are familiar with the brands you are buying from Zulily, DO NOT purchase. Their returns policy is bad for business and quality of clothing is sub-par. Very upsetting and inconvenient.

I recently purchased a bunch of this jewelry and was disappointed in most of it. It looks cheap and does not appear to have crystals at all. The bracelets I got would fit a child, not an adult, they are so small.

I placed an order Nov 20 which had a Christmas delivery Guaranteed. My order was confirmed, my credit card was charged. I received an email Nov 30 stating it was shipped. On Dec 7 I received an email stating my order 'is confirmed'. I did not order anything since Nov 20. Upon review, I see my Nov 20 item which supposedly shipped on Nov 30 has just been ordered again. And there is no Christmas delivery guarantee.

Since I had to pick a "star", Zulily gets only 1; I have ordered 3 different women's tops (didnt research company before ordering). What appears to be "sweater-knit" material is only a silk-screen-print of a sweater knit. Horrible silk-screening, thin fabric, and faded colors. Not inexpensive, just CHEAP labor & materials. Best suited for house lounging, instead of office chic attire. Buyer beware, research it!

I purchased a black zip anorak in XL. I ordered it according to the size measurements listed. The sizing is way off according to the information. I would have had to go up at least two sizes. I am very disappointed. I have a jacket that is too small and can't return it. I won't be shopping at Zulily again.

I received my first shipment of two garments from Zulily today. The garments did not meet my expectations in terms of fit or quality of fabric. I called Zulily customer service to arrange for a return and refund and was told that all Zulily purchases are eligible for store credit, only. No refunds are issued. Ever. In addition, returns from Canada are convoluted. Shipping costs are the responsibility of the buyer and are refunded only after the shipment is received by Zulily. I told the customer service rep that I'd changed my mind about the return and that this would be my first and last order from Zulily.

So I ordered this pair of sneakers, now keep in mind I live in FL. They said they run small so order a size up, which I did. When I received them, they were not as pictured, they had FUR on the inside which, by seeing where I live, I would NEVER order. They were also still way too small. Now first it took about 6 weeks to get the stupid things but I asked for a return. Advising, not as described and still way too small. I was told I could return them but I HAD TO PAY FOR THE RETURN. So I paid for the sneakers, paid the original shipping then had to pay the return. So a $16 pair of sneakers ended up costing me about $40 and it’s been weeks since I returned them and still haven’t seen my crappy $16 credit. Zulily you suck and I will never spend another cent with your company!

I bought a coat for work and I used their size chart to pick my size, but this particular coat had a paragraph saying it runs big so go down a size. So after waiting for it to arrive I tried it on ...it should of said go down 2 sizes. It was huge. I'm very disappointed that I paid with my Visa and can only get store credit not my money back. I can't even get the right size because it's sold out. I have to have a particular style and color for work. What a waste of 80 bucks. Will never shop here again and making sure I tell everyone who will listen not to shop there.

I bought a jacket from this site and paid for expedite shipping, when I received the jacket it was way too bulky in fit so I had to send it back. I requested a refund which took almost two weeks to process. I was approved for my refund and was told I would be getting back a portion of what I paid due to me having to pay them to send the item back. I was receiving $20 less than what paid for ordering the item online. I will NEVER order from this company EVER again. I work too hard for my money to be scammed out of shipping costs both ways. Not satisfied whatsoever.

I saw a holiday Barbie and the description said "dark skin tone" I emailed cs about this, 1st email very robotic, 2nd email from them said they will forward this to their resolution team and they will follow up with me 5-7 days. I checked back and yes they did change description, now it say "Brunette" by the way the doll is **.

Watch for Bait and Switch! I shared the Zulily site with a friend who then ordered several items. When her order arrived, she discovered a pair of earrings that did not match the description of the product she had viewed and ordered. Upon informing Zulily of the error, she was told the item she had requested was not available but that she could return the product for store credit. I told her I'd never had a problem with Zulily switching a product and thought it must have been an innocent mistake on their part.

I love Zulily. In general I'm not someone who shops online but I find the variety and prices drool worthy. Shipping takes a couple weeks but the shipping cost is cheap. Often once the item is purchased the website will offer further shopping for no additional shipping cost. One caveat: stick to brand names. Every day new items are added and the website is easy to use. I'm not a techie or a millennial but for my purposes, Zulily is a winner.

New customer-1st item poorly packaged, arrived damaged. Have more items on order/upon reviewing, see one w/ ship date pushed out. Called Z. They say may/may not get. Seller inventory may be off. Don't want to shop like this.

I'll never purchase another item from zulily..shipping suppose to be 1 to 3 days.. I'm on day 15.. They took their money and waited 7 days to bring it to UPS.. Then it sat there in Philly PA for 3 days.. Then it went backwards to Avenel NJ. Sat there for 3 to 4 days then got to Butner NC and sat there for 4 more days.. I live in NC mind you.. I call ups. They say, "We have no info for you.." I call the post office. They said ups didn't delivery it to them yet and it's Friday the 30th of Oct.. Mind you the website states it will be delivered to me from ups by 9:00 tonight...

I have been an avid costumer of zulily. I bought so much product from them every year for about ten years. Their customer service department has been superb until today. They now started charging a “restocking fee” to return their products. For one, their shipping is not free. It costs $7.99 per order. And then to return a product that doesn’t fit, or that costs more than what you can get in other online stores, or just poor quality, you have to pay a restocking fee on top of the shipping fee that you paid for to begin with! They used to have a customer service department to help you with your issues, now the ones I spoke with don’t even listen. They are just like robots. This is our policy period. They don’t care whether you are dissatisfied with the products they want your $. I’m sticking with Amazon this time. No more Zulily for me. Ever. Very disappointed to say the least.

I recently purchased a sideboard/serving table from the Zulily site. The item was made by Signature Design Furniture by Ashley. The item arrived completely unassembled which is fine, probably accounts for the reduced price; however, as my spouse and I carefully unpacked the items, we found several pieces of the furniture had "cracked off" likely due to poor packaging/shipping. I went to the Zulily site to investigate & the site clearly stated the item is "not eligible for return". We were assembling this on a Saturday. That being said, since no return, my husband went to the hardware store & bought wood glue and wood screws etc to attempt to repair the damages. In addition to the flaws and damages, several of the shelves were scratched. The doors did not line up with the latches so it doesn't even close properly.

This site offers a variety of designers and styles at very affordable prices. Quality has been very good but, if I had to return an item, they made it easy to do. AND...could do it all online!

I hate to give a poor review but after talking with P. in customer service I decided to tell my experience. I had 6 orders pending. Yesterday I went to check the status on their site and they are all gone! So, I called customer service and the first thing I noticed was how defensive they were, not understanding what I was saying as if this was my problem not theirs. If I had not kept any of my confirmation emails I would have had no order numbers as references. The person I spoke with kept saying it was the vendor's fault, really, how could separate vendors erase all my orders on their website?

Great range of shoes, especially kids shoes but they often take so long to ship that they no longer fit or kids have already outgrown the old shoes and new ones purchased. Also, very high shipping.

My sister in law and mother in law love Zulily, I'm pretty new to it. We have 7 boys & 3 girls between us siblings. The deals are great and the prices are even better, plus we live in different states.

I mostly buy little girls dresses on Zulily, and have gotten quality items at great prices 80% of the time. However I suspect that the Pink Vanilla Navy & Aqua Floral Patchwork A-Line Dress for girls is counterfeit. It is flimsy, poorly made and runs very small. I cannot fathom that the original price of this was ever $38. I will do better research before buying any more clothing from Zulily.

The product description was not complete and shipping took forever. However the price was unbeatable and therefore deemed worth the extra effort.

This is my go-to online store for just about everything. They have some unique things and some everyday things that people are familiar with. Their price are great also.

They have affordable shoes and name brands that I love. The selection is pretty good and they always have shipping updates to inform you where your item is at.

I ordered a set of Lancome Genefique double black bottle pack. But they changed my order by themself and give me a very cheap gift set! It is totally different with my order! Also it is Not eligible for return in my order history! I call them and send email to them, nobody answer! It is totally Fraud company! Lot of friends have the same business experience with this company! Be careful! Watch your money! Don't waste of your time and money on it!

I bought a pair of boots on zulily and before I received them, they went back on the zulily site for cheaper. Ordered them Aug 29th. Re-listed the 12th. I emailed customer service and stated the situation and the price decrease. The response I got back was it is outside their 14 day policy for any refund on price differences. To this date 17th I still have not received the boots. Very disappointing. I have asked it to be escalated to someone with more authority than just following policy. Very disappointed in the service I have NOT received from customer service.

I placed an order for five items. Two of them arrived. The other three started out in NV, where the package stayed for two days. Since then, it's been in IL and has no moved for 5 days. Two days ago, I contacted Zulily and asked them to look into this. I was told to contact them again in a week. Keep in mind that I placed the original order three weeks ago. The shipping cost is already quite high and the ship times are already longer than with other stores. To wait three weeks and to be told to wait another week before they'll even think about assisting you is ridiculous. This is not the first time this has happened. Their "discounts" are not good enough for this level of frustration. Spend the extra couple of dollars and buy direct.

I ordered a Ninja blender, a replacement for a blender I use EVERY day. I was anxiously awaiting my order when I got an email that the order was cancelled "as per my request". I did not request this. I called customer service and they told me I was to contact my financial institution. My account has nearly the full balance available so I deduced that my order was cancelled because I put in the “wrong” billing address. I had just moved this week. I changed my address with my bank, and put in the new address as the billing address which is obviously logical. When ordering, they didn’t have any type of notification system that the billing address didn’t match (like MANY companies have), nor did they contact me prior to cancelling the order to give me a chance to update it.

I have not received 2 of my recent orders. It already took quite awhile to receive orders before Covid-19. Now you're more likely to not get them at all. Contacted Zulily customer service and they appear to care less about this issue. Seems like I would do better to order directly from vendors and cut out Zulily altogether. THANKS FOR NOTHING ZULILY.

They are out of stock of 90% of the products they advertise. You put in your contact info to be informed when they restock which they NEVER DO. Customer service, when I try to enquire about stocking products, was extremely rude. Basically told me to shop elsewhere. Done!

I bought an absolutely horrendous pair of leggings from them that were completely see through which it never stated on the site. I went to return them and saw they require YOU to pay return shipping! On top of that, they give you store credit (minus the shipping credit). So there, you get to buy more crappy items and pay, yet again for shipping. Worst company in the world.

Dress was not as advertised. Not rayon but polyester. I liked the style but can't wear polyester, so I've sent it back. They refunded my purchase but still charged me for the shipping. Will never shop on Zulily again.

I would like to know where is my order from June 15th. You claim UPS picked it up...Ups doesn't have it, as tracking order is not theirs. I stay on the phone for an hour and a half. 2 notifications this week says arrival. July 10th before 9pm. July 11th, again call, now, no one knows where package is, with 3 different people spoken to, with 3 different zulily reps, still no one can give me an answer. Now I can't even expect a deliver till after July 24th! Out of 20 items ordered, June 15th. I received 4 items, and a large ** razor. Which no can explain! Yet, you charged my card, June 15th immediately. On the phone, I find out ups doesn't have it, that USPS has taken it over, without any notifications, still on "Orders" tab track package, blue bar ups!

I placed an order for the first time with Zulily after a setting up an account a good while back. The order was children clothes as I have 3 boys and they needed new clothes. Because of the covid-19 pandemic my country has closed its borders so I am not able to travel to do my regular summer shopping. I checked their website and liked what I saw and decided to order with them. My debit card was expired so it wouldn't work so I used my mother credit card (which she also was going to order with them) to purchase the items. The total was $618. I decided to send the things to my grandmother that stays in Atlanta so she can send them to me. I sent through the order. Said it was approve. Gave me a tracking number everything.

Very bad quality, this media center came damaged very badly and I can't seem to get them to respond, or fix the problem. Very frustrated!! BAD customer service. I even sent them about 8 pictures, they responded with I will have to wait because they wait time is long, then I never received a response.

I have been ordering from Zulily for about 3 years. They have always delivered my items in a timely manner. The quality is good and prices are affordable. They have good payment options and excellent customer service. They receive items through various venders. It would be good advice to research each individual before ordering. That is what I do and I have always been satisfied. I would recommend this site.

Terrible cheap products, after 24 day they claim my return still has not reached them. No offer of a refund only a store credit, why on earth would I buy anything else from them. That's 30 bucks down the drain coz they won't refund Shipping. Hell even the wish app refunds Shipping.

I placed an order on May 26 and the item was supposed to ship out on June 5th and it didn't... I called them around June 9th and they said that shipments are running behind and I said ok... I called back a week later cause I still didn't get an email that my items had shipped and they said it's gonna ship out next week and I said ok... I called back on the 22rd of June and at that point requested a refund and the guy was very helpful and said he would manually request it for me...

I have placed multiple online orders with various companies and the worst one is Zulily. I wait and wait and then I'm told sorry delay or sorry out of inventory and wrong product is delivered. Example had a bra delivered and never ordered but item I did order never showed up. I just waited 7 weeks for curtains to show and when they did they were not the colour or material as I ordered blackout drapes in gray with a pattern and sheer white showed up. I also find it difficult if not impossible to locate how to return an item. My advice stay clear. Not worth the time and energy nor the frustration and hassle. This is a business that lacks huge on getting the product to customer.

I ordered four baby items at ones as a present for newborn. They sent them separately with 7-10 days apart :0 !!! Who would ever do that??? Present is ruined! I will never deal with them again! If I could have put zero, I would.

The most incompetent company I’ve ever purchased from. I understand the concept of the company; but the wait for shipping items and then the actual time you receive the items after shipping Is unacceptable!

I ordered a pair of blue sandals May 19, 2020. Price of shoes $59.90 with $9.99 shipping. I have not heard from them via email or have received the product. But I have been charged on PayPal which I have paid. I have been unable to contact them. The statement from PayPal list Zulily as provider. Today is June 16th. I could have driven to the state of Washington and picked up the shoes faster than it is taking them to ship them. PayPal has NOT been cooperative. I will not do business with Zulily and/or Pay Pal again.

I ordered two pair of sandals. I was so excited as I had spent over $80 on them. When I received it I was quite disappointed with how cheap they are made. They feel horrible, they don't fit right at all. Waited for almost a month to get some plastic stuff. I will never buy anything from this company again. And I will never recommend their products.

Cheap, low quality, takes forever to arrive, no refunds for their ** products. (**) I ordered a top, a tshirt and a jacket and they were all grossly disappointing. Not only they did not resemble the picture at all, but they were of the lowest and ugliest quality. I wrote to the company several times only to receive generic messages that were poorly translated and made no sense. No refunds available, only credit and why in the world would I want any credit. Loss of money, no more purchasing from China; it's all cheap **.

I ordered a pair of women’s Clark’s shoes on Zulily’s website. I received a pin email saying that the order had shipped. Then a few days later, I received an email saying that my shoes had been sent the wrong customer, and I was being sent a refund. They asked if I had received anything that I didn’t order, and I replied no. I asked if they would resend my shoes when they got them back at the warehouse. Zulily didn’t reply, so I asked the question two more times, each time getting a reply that my account had been refunded, and they didn’t understand the problem!

Stuff never ships on time, or at all. Even if it's their fault they give store credit instead of refund to make you order again from them. Slowest customer service and they pass you around. No one keeps track of anything. More store credit. I dont want to shop there!!

Zulily said I applied for their card and I did not. Do not send me any mail from them. They are not truthful and will not ever order from them. They messed up my Transunion FICO score. Are they truly a truthful company?

I ordered two jumpers from this website. I spent almost $70. I was so excited for them to be here, I’ve checked the mailbox every day for two weeks. They took over four weeks to get to me, and to my dismay when I opened them they look NOTHING like the photos. Not even remotely similar, and the quality of the clothing is very poor and a totally different material than pictured. After being so disappointed I decided I was going to try to just return them and get my money back. I go on their website to check out the return policy. Garbage. You have to pay almost $5 to the company per return, and you can only return the items for in store credit.

I have had nothing but good service from Zulily, the one time that an item arrive and was not sewn properly I sent them a picture and received my money back within 48 hours. The sizing charts could be a bit more detailed but overall I am not afraid to order from them. I wear their Tunics all year round!

This company does not provide refunds for unused items in new condition with tags etc. I returned my item within a few days of receipt. They only offer store credit. I have never seen this before with any other retailer I have used.

I am furious right now. I have a credit card with this company, and I owe less than $100, on a $5,000 credit limit. Tonight I started getting rejections on my payments. Seems the card is canceled but I don't know why. I have made all my payments well on time, and I'm never late on ANY card payments. I have a 725 credit score. And of course you can NEVER get anyone on the phone. So I have to take a credit score hit for a canceled card??? Never mind that it takes sometimes a month or more to get your orders from them, now my card is canceled??? Steer clear of these folks.

If you buy something from Zulily, be sure you have no plans to return it. I ordered an item for $8.99, which was not as pictured. I can return it for $5.95. Sorry Zulily, I'll donate it, and remember your fees for returning items (after I paid for you to ship it to me). You can often get items for an equal price on Amazon.

I ordered a glass beverage urn 3 months before my daughter's wedding shower and it arrived broken, so I ordered another, which also arrived broken. I sent photos of both and told them that they weren't packed correctly and they did nothing to amend the problem. They tried putting the refunds on my Zulily account instead of back on my credit card. I waited over 3 weeks for each to be delivered. The clothing they sell is very often incorrectly sized and they will tell you they can't take it back. They recently raised the shipping fee for one item to 7.99, which is a joke! After this ridiculous move I decided to unsubscribe from any further communications from Zulily. Better clothing and better service can be found elsewhere.

I have been shopping with zulily for 3 years and have been satisfied the majority of the time. I placed an order on Friday and noticed that the shipping charges have went up by $2.00. Also in the past if you order on Friday you are given free shipping until Sunday at midnight. This didn’t happen. Now it’s day to day free shipping after your first order and no more free weekend shipping. I noticed that this started after the Coronavirus started here in the United States. I think it’s a poor way to make an extra buck by taking advantage of this horrible pandemic. Shame on zulily.

I have been a Zulily customer since the company's inception. I've watched it grow and change. Sadly, the change is good for the company's pocket. Not so much for the customer. I recently purchased 2 pair of cloth sneakers. The first pair, one foot fit fine, the left foot was about a size too large. The second pair were way larger than the size I ordered. Not only did I pay to ship them to me, but I had to pay shipping to return them. Instead of refunding the remainder of my money, I was give a store credit, where I get to buy something else and pay the shipping.

I have spent thousands with Zulily. Last May I bought three plants as gifts. They were just roots. Never saw them really take shape. I figured the spring they would come up. Nope. I called since it was less than a year. I was told the supplier offers no guarantee or replacement. You mean to tell me you can tell a root will be fine? I told them I’d suggest they NOT continue since it ultimately comes back to Zulily’s service. Regardless I have three dead plants. Bad news is that they were gifts. Do buy any plants from Zulily.

Their products are very cheap and most are shipped directly from China taking weeks to get to you. Their customer service is terrible too. I had several items with damage and they wouldn't give me my money back, just a store credit. Oh and if you want to send something back that isn't the right size or has other issues you have to pay the return shipping and you also only get store credit, no refund. I WILL NEVER BUY HERE AGAIN!!

I have been a regular consumer of Zulily for the past couple of years. I purchased a Cole Haan black leather jacket at the end of August 2019. I put it away since it was too hot to wear the jacket. I took it out a few months later and wore it a couple of times then it got too cold to wear the jacket? I just took it out this week again and noticed a tear on the seam in the front. I took it to a leather repair shop who said the stitching the jacket is loose and they would need to sew the whole seam which could cost up to a 100.00. I contacted Zulily to see what they would do. Hoping for a refund or at least a store credit that covers repairs since the jacket was sold faulty. They refused to give me anything. I’ve gotten refunds in the past but it depends who you speak with. Some refuse and some accommodate which is unfair. Now my jacket that cost me 260.00 will cost me another 100.00 to fix with no regard from zulily. Beware of their return policy!

Last week I received the wrong product I ordered from Zulily. The (Vendor) had sent me the wrong item. One phone call and 2 emails later problem solved. The vendor has sent the replacement, during the last 6 years I've had nothing but good experiences with Zulily Customer service. What they couldn’t fix they replaced or refunded without any hassle. I find all you have to be is Nice, that's if they will do whatever is in their power to make you happy.

Yesterday I placed my first order with Zulily, then received a free shipping order so I ordered something else for the free shipping. I was emailed via Zulily at 23:50pm saying that my order was cancelled due to no payment. Both orders went off my debit card. I'm really not happy about this. Has anyone else had this problem? What do I do?

I have had to contact Zulily twice recently regarding various issues with my orders. Both times the responses have been quick and the issues were resolved to my satisfaction. I am a frequent Zulily buyer and will continue to be in the future.

Sizes are very irregular.. Many such as Rene Rofe don't come in plus sizes. Read the description and double check sizes! Some items are great but be aware of long wait for shipping. Some of the tops are loosely knit or woven and require wearing a tank plus bra.

I have ordered many items from Zulily & have been happy with most of them. Bedding & linens are nice. The prices are fabulous!! The clothing is not always the best quality. I have had to return a few things but sweaters that I have gotten were very nice quality & price. Make sure you check the sizing on every item. I find that most of the clothing runs small. Overall, I would say it’s a great site to shop. Just read descriptions & return information carefully.

I recently called about my account with Zulily and found out that a charge of $22.41 was sent to a collection agency that will not answer my call and also I can not pay Zulily directly. I would not open an account with this company and would recommend buying products from this company.

I will NEVER use this company. When a person has Read all information, Do So. I ordered an item thinking I was getting a deal and the item would work for me. Unfortunately the item didn't work for me. I ended up with paying at least $16.00 in shipping cost. First getting charged for shipping, then having to pay to return the item. Then realizing the company DOES NOT credit your original payment method. No wonder everyone buys on Amazon. I will NEVER use this company.

I saw on the Zulily page that they were offering $10 off on purchases from Boxed using i the Zulily credit card. This did not happen. I sent a photo shot to them of the claim on the page, and spoke with 4 different customer service people. They said they didn’t know why it didn’t apply and then claimed they could not see the ad banner. I wrote a review on the FB page, but their request to embed sage them would not go through. They finally gave me $7 credit. I object because that was not what was clearly stated. I am a long time customer and spend a good deal of money on this site. I did not expect to be treated this way. I have saved all the emails sent back and forth.

I have ordered several times from Zulily and my satisfaction average is pretty low. Today's order was the last time I'll purchase. I ordered two pairs of sweatpants and one was in the right package but the wrong size. I ordered a necklace and they sent me the empty packaging with no necklace. And I ordered two cardigans. One was described at 100 percent cotton with pockets and elbow patches, and it arrived 98 percent polyester with no pockets and no patches. The other sweater was a little closer, except the online instructions say wash and tumble dry, and the actual sweater says to dry flat. It's not worth the aggravation of having to call them and return the items, so it's easier to shop elsewhere.

I ordered several tops from zulily in January. I cannot comment on the quality because I never received them. Shortly after placing the order, I realized they were being shipped from China, so I figured it was going to be awhile to get them. After 3 weeks had passed, I contacted customer service by email and was given a tracking number. That was helpful. The tracking number showed my package traveling from China to LA where it SUPPOSEDLY arrived in late January. Huh. By mid-March it still hadn’t arrived. Got no response when I contacted zulily again and ultimately disputed the charge with my credit card company and received a full refund.

My 1st order was for children's rain boots. Shipping was promised "quickly" but after placing the order, the item was marked to ship in 3 weeks. I cancelled the order immediately. My 2nd order was for a Navy Blue Dino Quilt for my son's room. I received the item and it was not Navy blue but purple/indigo. I contacted Zulily to return the product and get my money refunded. I was told they would give me a store credit LESS shipping.... when they advertised the product incorrectly. Absolute terrible business practice. I will never shop from this company again.

I had bought a couple of items from Zulily and they seemed okay, only downfall was my items took so long to arrive. Recently I purchased a pair of Tom Ford Sunglasses (or so I thought). The website posted pictures and provided information that seemed authentic, so I purchased the TF Sunglasses. When I received them, they didn't fit my face frame, so I decided to sell them on Facebook Marketplace, but FB Marketplace immediately notified me that I could not sell the glasses as they were counterfeit and it didn't meet their "Commerce Policies" for posting on their website. I then proceeded to contact Zulily and was told to call them (not email correspondence) to resolve the issue.

I am addicted to their sales and clothes. I shop mostly for tops and have been very happy with everything and will continue shopping with them. I read a lot of the other reviews and was floored how many complained. Wow! I have never had an issue and customer service has been friendly and has solved any problem I might of had. A huge thank you to Zulily. You are amazing!

I have been a Zulily customer for 3 years and love it. Yes, the shipping is a longer process because the orders are placed by Zulily, directly with the Brand/Vendor after the Zulily event ends. It outlines this on Zulily FAQ'S. I successfully shop with them on shoes, clothing, beauty brands and decor - to name a few - because I ONLY buy brands I know the fit and quality. I love the Smart-Pay. Customer Service has been great when I have received an item damaged in shipping.

I ordered from Zulily a couple of times and I’m still waiting on 1 item that I ordered on December 17, 2019. I think 22 days is a bit too long to wait for a product that you pay shipping for. I made the mistake of placing another order for 3 items that was placed on January 3, 2020. Rocket Shipping was on all three of these items. When I called customer service today the customer service person was very very rude and said I didn’t pay for rocket shipping so what the heck was my shipping charge for? She stated my shipment will not even ship until the 15th of January 2020. I’m done with this company. They lost a good customer. I’ll start using Amazon solely. Can’t believe Zulily is company related to Qvc. ... I’m very very disappointed.

After following up with my initial complaint about a wrong sized, etc. comforter set that was misprinted and had stuffing coming out of seams, I was asked to submit photos of defects while chatting with a CSR. This second complaint resulted in my account being credited without having to go through the multi-stage return process. It's important that I update my original complaint. I was satisfied with the outcome.

I used this site for Christmas gifts. After giving these gifts out I had a few returns. The sites return policy is stated clearly but I guess I assumed seasonal giving had some exceptions, as do most vendors. I was wrong. They wouldn’t even offer a store credit. I will not be shopping with them again. Not user friendly in my opinion.

I will never purchase from Zulily again. I purchased a pair of boots, size 10 and felt like a size 9. I requested a refund and they only wanted to provide a store credit. I explained to them that I needed my money back so that I can purchase from another company that sells true to size boots and they are only wanting to provide a store credit. That's wrong! They should not be selling stuff with false advertisement of sizes. That's bad business for the consumer. They highly not recommended. Find somewhere else to spend your money because this company will not refund you your hard earned money back.

I have shopped Zulily for over 10 years. The first group of years was totally unsuccessful until a stranger gave me some advice. The second & current time I followed that advice and it's been 70% successful. Here is what I know. If you are a female who has a hard time buying pants in a store DON'T buy them here. You can't return them, only Zulily credit. The same with, shoes and boots, and lingerie. Tops, sweaters shirts are generally less expensive so that is what I purchase. ALWAYS check the delivery time. Sometimes it is fast, but in most cases it can be weeks and weeks. I'm serious! And no, FedEx won't help. This is how long it takes from the manufacturer to Zulily. Coats, if you live near a mall, try it on before you by from Zulily or use their size guide. If you can't afford a mistake, don't order it!!

I placed an order totaling $175 over a month ago. I have contacted customer service multiple times. Every time I speak to someone I get a different response. My latest call stated that it is too late for me to cancel my order because it is in the process of being shipped, but cannot provide me with any details of who it has been shipped by, or even a tracking number. When I told them I am no longer interested at this point, I was told, “I’m sorry but it is too late to cancel it or get any refund but I can give you a $5 credit to a future purchase”. A future purchase? I will NEVER shop with Zulily again and I am filing fraud charges with my banking institution. They do not even deserve 1 star.

Zulily again.

I received a dress I order and when I opened the package the first thing I notice was my dress balled up at the bottom of the bag. Then after taking out my dress notice make up stain on the front of the dress. Contacted by email customer service 3 time and still no response back. Poor product and poor customer service. Will never order from this company again.

On Dec 6th I ordered three tee shirts from Zulily. They were to be shipped out by the 9th with arrival by the 13th. GUARANTEED BY CHRISTMAS is what they advertised. Zulily took the money out of my account immediately. I checked everyday for a tracking number or any kind of correspondence from Zulily. Every day my order said "preparing for shipment". On Friday the 13th I contacted customer service at Zulily to inquire about this order. I was informed the order went to another vendor and they would contact them in 48 to 72 hours. They were informed this is unacceptable to me and I would like to talk to their vendor personally. I was refused the vendor's number.

I bought Frye shoes size 8 and it comes too tight on the top with some damages on the tongue, I returned and call customer service for refund and she was so rude telling me they will not give my money back even when I told her I don't want to be a Zulily customer after that experience, she refused to give my money back arguing about their policy, I ask her, "I want my money back," and she told me, ("We absolutely are not going to do that.") I told her she can not keep my money due to I return the shoes and I own the money and they own the shoes, she said, "It doesn't matter. It is the policy and we're not giving the money back." Her name is Ashley and she is the supervisor.

I’ve ordered different jewelry from Zulily and have yet to receive a product that actually looks like the photos. It’s basically cheap, junky jewelry that does not look as advertised. I have ordered my husband a few shirts that seemed OK when we received them. Overall, you may have luck buying from trusted brands but beware of all the junk they sell that looks nothing like the photos. Nothing is returnable so you’re basically stuck with items you don’t like.

I opened account 2 days ago, ordered & confirmed purchase, received a email for free shipping on next item if purchased in time-frame, did confirmed. After checking in a few hours I find they cancelled my order, I called to clarify, seemingly there was something wrong with my card, so I tried again, same thing happened, so I did try the 3rd time (with a different debit card). Today, for no reason unattainable to give me, they canceled my order and closed my account.

I have made a few purchases that needed to be canceled and the customer service has been fantastic. A real person gets in touch with you and fixes the problem quickly. I love shopping with Zulily and will continue to do so as long as they continue to value their customers!

I have ordered products from zulily for several years. This has been the worst year i have had with them. The items are usually later than expected and customer service isn't as helpful as they have been before. Ordered items last month and the only info I have about them is that they are in Chicago pending clearance. I received that message on the 6th of December and have no idea where they are now. No one seems to know where my shipment is. Really annoys me that a large majority of products take a long time to get delivered. Also, a lot of their products are cheaply made and doesn't last beyond a few washings. Very disappointing.

Worst Experience I've ever encountered. I've been ordering from Zulily for years and my recent experience will certainly be the last. I've had to contact customer service 3 times due to over charging and explaining my issue with an error to my order. Each time I was told different things and the last representative laughed when I said I didn't think I'd be a customer any longer due to Zulily errors and she literally said, 'well we have over 2 million customers so..' condescending, of course. Zulily is simply not worth it. They make their money by over charging and high cost S&H. Don't do it, as a long time customer I'm incredibly disappointed with my experience and want to save anyone from being robbed!

Before you buy ANYTHING from Z, read everything! Returns are $8.99. Size charts are almost always wrong. Customer service is non-existent. Call your local or US AG to report consumer fraud. Buyer Beware!!!

Bought an 80 dollar pair of shoes from them - sent me the wrong shoes - not even close - emailed as soon as I saw them - returned telling me that my email was different from the one I opened my account with - long story short - after several emails and three months - they basically ignored me and I'm left to go thru Paypal for some satisfaction - hopefully. Do not shop with this company.

I made the purchase on the 14th of November and it’s past the shipping time. Zulily says It ships within 8-14 days. The window period lapsed on the 28th of last month. And now it's the 5th of December and it’s yet to ship. I bought 3 designer perfumes. Secret Obsession, My Burberry and Light Blue Sunset in Salina by Dolce and Gabbana. I am meant to give it as a gift and the time has lapsed. Pls I want a full refund or else I will take it up. I have been a good customer of zulily and your company it’s becoming inefficient as regards shipping and delivery.

I have ordered sweaters which end up being so thin you can see through. Jeans have arrived not even close to the size they should have been. When I contacted Zulily they refunded my money and told me to donate the jeans which I did. Upon receiving a pair of leggings I could not believe the sub standard quality. They were atrocious looking so for me 3 strikes your out. Be careful. There is a reason it is so cheap.

I ordered a few toddler winter jacket and snow pants sets. I waited almost a month to get them and when I did finally receive them, they are not even the color that I ordered! Clearly you can tell by my order sheet that what I ordered was not what I got. To me, it almost seemed like a bait and switch. One of the sizes is not even right. Now, they are completely out of the color that I should have gotten, so they offered for me to ship them back for free. What a joke!

The perfume that zulily sells and claims is at a huge discount is not real. Not only is it not real perfume. It is not even "real imitation" perfume. Most of the bottles have a rancid smell. DO NOT BUY PERFUME from Zulily. I wanted to give Zulily NO STARS for nasty smelling whatever that is in the bottles but site would not let me.

I purchased a coat off from their site. (Winter coat.) I reviewed their size guideline based on the measurements they provided. The coat that I purchased was more than 4 inches larger than they indicated. I contacted customer service they will do nothing. I purchased the coat with shipping for $80. I paid $5.99 in shipping. They are charging me $8.95 to ship it back to them and they are not including taxes. I have tried to resolve with the company with no assistance. DO NOT ORDER THROUGH THEM!!!

I've been a long time member. Recently, I purchased a Canada Goose coat from them. The zipper broke on the third wear so they issued me a refund and told me to keep it. Used the refund to repurchase a different style, same brand. When the 2nd coat arrived, it was thin and questionable. Come to find out, it was counterfeit item. I called Zulily and they issued a free return shipping for a full refund. I choose to no longer be their customer! Can't trust their name brands sales now.

Bought a pair of Swarovski crystal earring after looking at the photos displayed on the site. The product took a long time to arrive. And I could not even recognised the product because it does not even look what what is shown on the photo. I felt deceived. And I have ordered quite a few other items and I am waiting for them to arrive. Now I am worried the other products will have similar problem.

Seriously, I order xl to accommodate for sizing and receive something that fits a 10-year old. After waiting 3-4 weeks to receive, I return and have to pay for it! That’s just not right!!! Why don’t they implement a quality assurance department and strive for accurate descriptions on sizing and fabric content? Two out of ten purchases may give you something that you like!

I was hesitant to buy from Zulily as their items are not returnable. I finally bought a raincoat which looked so nice. I followed the size chart, but when it came it was enormous. I emailed their customer service and the same day I received a reply. They generously refunded the cost as a first purchase. I wasn't asked to return the item. They suggested I donate to someone in need, which I will do. Excellent customer service.

On 11/4/19 opened account, ordered & confirmed purchase, received a email for free shipping on next item if purchased in timeframe, did, confirmed. On the 5th, for no reason unattainable to give me, they canceled my order and closed my. I found this out on the 8th! WTF! MADE 2 CALLS TO FIND THIS OUT, because the rep gave 1/2 the info. RED FLAGS!!! The reps kept stating it was my card (with a zero balance & verification of charges were made per merchant codes).

Do not order from this company! I ordered 3 pairs of gloves last Thursday as they were on sale along with the free shipping. I filled all the information including payment information, email address, phone number etc. I was suppose to receive a confirmation letter along with all information to keep an eye out for it. Well that never happened although they took out the payment within 5 minutes. I had to make several phone calls back and forth with them and PayPal. They were no use at all. Could not even find me in their system that I even placed an order. PayPal was a little more helpful but their hands we also tied as the confirmation number did not exist in Zulily records. I'm not finished by any stretch but please save yourself the hassle, headaches and money that is taken out of your account faster than you can blink. Very very disappointed ex customer.

This week had an unauthorized transaction totaling $188.11 in which 2 expensive were purchased and mailed to someone in Las Vegas. Shipped same day which is unimaginable when ordering from Zulily. I immediately called Zulily and was told there was nothing they could do but close my account. Where is the accountability that they would automatically ship to someone with a different name and address without confirming with their customer first. I have spent thousands with them over the last five years. They should be held accountable when their system fails!

Zulily has promised me on many occasions that I would not be charged a $8.95 return shipping fee. To my surprise when I signed on to my order returns this was not the case. Now they are refusing to refund the money. Just on the returns I looked at this totals $89.40. When you shop Zulily beware of this. Also beware the products are not as described and not listed accurately. Even though they are not as described and not listed accurately they still refuse to refund my money.

Beware. Though they say their Clinique products are authentic, they definitely are not. I purchased Clinique Happy Eau de Parfum and there is very little fragrance at all. And the fragrance is definitely not Happy, but rather a sour almost rancid smell. I don't for a minute believe this is an authentic Clinique product. In addition, they offer no refunds on this item.

I can't understand how they want me to pay to return an item I bought from them that don't fit. The size chart they have is not TRUE sizes. Now they want me to send it back and pay $8.99 when the blouse was only $12.99 to begin with. I am so disappointed with them! I will NEVER order anything else from them ever!

The site has way too few filters and no sort. Fortunately, selecting size works better than most, showing only items with your size. Fabulous display of a wide selection of items, including lots of unique and different looks, most of which I can't afford, but reasonable nevertheless.

I’ve ordered from Zulily for years with good quality, however my last item I finally received was cheap quality and was from China. I called trying to return the cardigan and it’s a mess. I’m just going to donate it to Goodwill and be done with this company. I’ve had bad luck ordering from some of the companies that pop up on Facebook that advertise really cute clothes for cheap. These companies are rip off companies from China. I believe Zulily was bought out by a company in China. I will note RIP OFF on every one I see, including Zulily. What a shame, they used to be a good company. I’m done! Will stick to Amazon!

I have NOT received my order. Long time was waiting. I called Zulily so many times. Every time every customer service giving me different WORNG information. I called UPS. I tried USPS it was NOT successful. Again call this company with frustration For REFUND but still I AM WAITING for REFUND... Several supervisor promised me for file with carrier for LOST pakage but still I am waiting for RESULT refund. This is very BAD service people. Do NOT buy it. This comapny charge you every moment for your orders but takes forever if they send order and IF lost order it is nightmare to REFUND.

This was my first order from Zulily. I knew it was going to take a few weeks. The pattern on the jacket looked real cute, so that's why I ordered it. The inner fleece was inferior. Outer shell will have to be ironed (yuck). Cheap China material. Was not worth the money and I will not be ordering again.

Ordered an item that was on a wish/wait list. Zulilly offered that if I applied for their credit card I would receive $20 off the item. WIN!!! I applied and was issued a credit card and ordered the item. Then bill comes and there is no credit issued. Full price was charged. Call the credit card company. They say I have to call Zulilly because they should have credited it before the charge was made. So called Zulilly. They agree yes I should have received the credit. Although now they say it was only $15. But there is nothing they can do about it now.

Zulily has improved both in terms of customer service and quality of merchandise they carry-though it varies wildly. The main reason I prefer other discount sites, however, is that Zulily is the only one that charges for return shipping shipping. The standard for all the others (and that frankly seems very fair) is for the customer to have to pay shipping charges only when seeking a refund, but for the merchant to pay if one is opting for store credit. Those return costs add up!

I ordered a dress to be used for a communion. Everything seemed perfect until it says it was delivered and I could not find my package. I was told to wait because sometimes it says delivered when it's still on its way. Weird. To be on the safe side I ordered a second one, a different size, since they didn't have the size needed available, and to be on the safe side. Almost three weeks after my first order I get my first package, keep in mind I only shop online and it never happened before. The second dress is still a mystery. Since I already knew what they were going to say I simply waited. Waited enough to be fooled again and place a different order.

I have never had a problem with any of their products, just the actual credit card itself! I was given a $400 limit, the max I used was 50%. ALWAYS paid early, and without any notice or warning they lowered my credit limit!! My credit score has actually gone up over the last couple months but not now, now it went down because of them lowering my credit limit for no rhyme or reason!! Going to finish paying this card off and NEVER again! Already cut up the card!

I gave them 2 stars because I've had a few items that worked out. The problem is you've sent mis-sewed and broken junk and to return the items they will deducted $8.95 from the refund. I'm sorry but my broken earring won't cost almost $9 to mail. I do a lot of online shopping and this is unacceptable. I've deleted their app and no longer buy from here. It's a gamble.

I placed an order 12 days ago and (2 tops and a PJ set) it has still not shipped to me, because it is still "in transit" to Zulily who knows when it may/may not be shipped to me. I tried twice to contact customer service to cancel my order at zulily@notify.zulily.com and service@zulily.com (both email addresses on their website) and my emails have been rejected. I think they are a scam company and unfortunately, I placed a second order with them before I found out how bad their service is. I'm out a couple hundred dollars, at this point.

I ordered a cardigan from Zulily and when I received it, it was a different color than expected, thin, and not what I wanted. It had been listed as an item that could be returned. I started the return process, only to find out I could only get store credit, minus $9 for shipping. This was my first and last order with them. While customer service did reply fast, they did nothing to help. I don't want store credit for a place I don't want to order from, and flat out denying a money back return is just bad business. Beware.

Items are taking longer than expected to arrive. This keeps getting more constant as times passes by. I order almost every month and I am considering to chose other sources as not only I do not get a notification on the status of the delivery, items are taking longer and longer to arrive.

I have been ordering on Zulily for some time, and have never been really satisfied because of the time it took to receive the product, but this time took the cake. I ordered the shoes as a clearance item, and thus got a really good deal at 19.99 plus tax. It took about a week for them to arrive, but upon opening the shoes, I noticed a big slash in the upper band of the shoe, the part that goes over the front part of the foot, right at the toes, so this was really noticeable. I knew if I wore them, that eventually the strap would break in half due to the cut mark.

Never Again. Zulily not only charges for Shipping Fees, it takes forever to receive your package and Oh don't make a mistake on your order, THERE ARE RESTOCKING FEES too! I order a pair of shoes, I ordered the wrong size, the style ran larger than my normal size. Called to get a return label and was told, I would receive a $11.04 credit on the total order. Asked to speak with a supervisor because I was going to ask for an exception being my first purchase with Zulily and get the "credit" refunded back because I wanted to break all ties from Zulily and was hung up on after being on hold for near 20 minutes. The shoes were $19.99 plus shipping $6.99 plus restocking fees $8.99 plus 30 minutes on the phone and getting hung up once. All because I ordered the wrong size. What a nightmare. AMAZON I will never stray from you again. Amazon offers free shipping & returns!

I have bought several things from Zulily for my grandchildren. Never again. Ordered several items. Got a shipping confirmation, never received the order. Called found out it was damaged in shipping and they supposedly issued me a refund on 7/6/19. Still do not have it and they insist and can confirm they issued it but PayPal and my bank have not received anything. I have spent hours on the phone and emailing both PayPal and Zulily and still am out my 90.00. Asked them how they can confirm it other than saying it, no reply. Never again will I buy anything or recommend them at all. An apology would have been nice.

They send you defective items on which they refuse to give you your money back. They force you to pay $8.95 in order to return the item so at the end you end up paying $6 for shipment to you and on top you end up paying $8 for an item that is defective and then you end up getting a store credits minus $13. So all the discounted items are one big lie. You pay much more than if you buy it somewhere else that actually respect their merchandise and their customer integrity. DON'T BUY FROM THEM.

I have ordered from Zulily for over 2 years. I have finally closed my account. When you order an item you can expect a 4 to 6 week wait. They are not environmentally friendly. One item is often placed in a huge box. After a month wait recently I checked on my order. I was told there was no time frame of when not receiving it is considered an issue. To put it simply the items are not worth the wait.

I have ordered from Zulily for years. Even though their return policy is awful, I could usually do OK with buying brand-name shoes because my size is very consistent. But the last few orders of brand-name shoes were disaster. One pair of B.O.C. sandals won't even stay on my feet, there is something weird about how they were made. The quality is not the same as they usually are. And I can't return. Another pair of Vionics (which is normally a very consistent brand) are so big I can't wear them. And... I can't return. Well, you CAN return these items, but you have already paid for shipping for the item to get TO you (on a slow boat) and NOW you have to pay shipping for the item to go BACK to them. So by the time you deduct $16 from your "great deal" it's not sounding so good is it? Basically, you pay $16 just see if they will work for you. NO THANKS. I'm done with zulily.

Customer Rep at Zulily got back to me and apologized for the issue. They gave me a contact I can use if I experience any further issues. I didn't buy from Zulily for a while, but with Christmas coming I thought I'd give them another try. I did think the customer rep who contact me was on the ball.

Zulily is now offering more clothing items that are being sent overseas to China to fill. Add that to the already SUPER SLOW ship times and you'll be waiting 8 weeks to get your order. Also, items from China are usually sized much smaller than U.S. but if you try to send the item back, you get charged $8.95 for return shipping. And let me add one more thing - the quality of the clothing is horrible! I would say most items I wouldn't pay more than $5 retail. I'm done with Zulily!

I truly think Zulily sells defective clothing that stores can’t sell or send back, I know a lot comes from China and don't expect fast shipping on a lot of it. I will be honest and say that about 50% of what I have ordered is defective, the other 50% is ok but probably still somewhat overpriced. I recently purchased a graphic tee and the wording on it was printed upside down. They sent me another one (which I had to wait another 2-3 weeks for) and gave me a $5.00 in-store credit. I used the credit to purchase another shirt which the size chart stated a 2xl would be equal to a US size 10/12. The shirt was absolutely huge except for the arms were very small. In the same order I received a totally different shirt that the size was correct but the material was actually just cut off around the bottom of the shirt and the sleeves. There was no hem or stitching whatsoever. Needless to say, after the 1st wash the material rolled up and is coming apart.

I ordered a dress thinking because it cost almost $50 that it would be okay. The neckline was made by what looked to be by a child. The sad thing is, that it looks really good on me but there is no way to wear it. I am so disappointed with this cheap company. The ONLY good thing was they gave me my money back without having to return the dress. But I would not order from them because they do not check their products going out.

Took over a month to get anything I ordered, when I called they told me items had been shipped, yet I was not notified of this and when asked why I was not notified they had no answer for me. Then 2 items got cancelled after I was told they had been shipped. I will never order from them again.

Fake watch. Bought a brand name watch from Zulily. The watch did not have any name on it and the frame was supposed to be stained wood. After a month the stain wore off and white resin surfaced!! Later I saw the same watch on eBay for 1/3 of the price I paid to Zulily. Buyer be aware of this shady business.