zulily Reviews

I ordered 7 shirts and dresses from Zulily. I received five of them within two weeks and the other two are on their way. I don't think I've ever been happier with a site I bought from online in my life! Everything was true to size and absolutely beautiful. Great material. We have someone that sells stuff exactly like this for $60 a piece! I got 7 things for $100! I believe she probably orders her things off of Zulily and sells them for triple the price of what they actually are. I will continue to order from Zulily!

I've been a customer for a few years now and have ordered several items totaling hundreds of dollars from them all with no problems, so I didn't hesitate to drop about $200 on a Tory Burch purse. My item arrived when expected (on my birthday) and I was super excited to open it. The first thing I noticed was that there were no tags, boxes, dust covers, or anything like I would expect from an authentic Tory Burch item. It was just wrapped in plastic. When I opened the plastic I realized that it wasn't what I had ordered. It was a Tory Burch wristlet, but definitely not the item pictured on the website.

Zulily has made some strides in offering better service since my review of Jan. 2018. Unlike before, most - if not all - items are now returnable, although it will cost you out of pocket and is sometimes not worth it.

I used to buy from this site a lot but it became so not reliable. I ordered two items and only received one of them on January 11 as they promised. The second item never was shipped. When I called customer service, they told me they will have to cancel it, and they don't know why the item was never shipped. All items come with no original boxes or packages, (like creams) everything is opened, congeners scratched. Looks like junk. Do not recommend this site to anyone. Takes forever to receive your order, if you even receive it.

Ordered two outfits to wear with Leggings Dec 27. Thought it was great to be able to track items, until I got tired of waits for them. Finally showed up Jan 13 (suppose to be UPS) by mail. I was disappointed in how long it took to get to me, the quality of the items as well. So looking forward to being a customer. Now lost.

Do not do business with this company. The clothing is not good quality. When you see that you will want to return it. Therein lies the problem. You return the item and they will refuse to give you back your money. They give you a store credit. It is a scam. They have their clothes returned, so they should return your money. Again do not do business with this scam company.

The pictures show on Zulily are super neat and good looking. But not the actual time. I receive are totally junk and unusable, unwearable. It only give store credit and I have hard time to use up those credit as I no longer trust my eyes with those pretty pictures from the website!

I ordered two items on December 16th from the same shop. For whatever reason they were shipped out in separate packages. I received the 2nd package, but the 1st package has been lost as of January 2nd. I contacted UPS who cannot help me because I'm not the shipper. USPS never received the package from UPS. I contacted Zulily twice. Apparently their reps aren't paid to care or lacking reading comprehension skills because their response each time is that there's a 7-10 grace period, so I need to wait one extra day before I contact them for the 3rd time. They are unbelievably unhelpful. They can't even contact UPS to track a package down? I will never use this company again. The last time I purchased a non-brand name item, it was cheap plastic that I ended up throwing in the garbage. I should have learned my lesson then. This company lacks accountability.

I have been shopping at Zulily for several years. They don't claim to have fast shipping. They clearly state no returns. I have found, like others who reviewed here, that clothing does not always fit. I have learned to look at what things are made of and reject most things for me as I really hate clothing with any spandex. Also, it helps to know brands...sometimes there are great brand name items at super prices (especially for children or for gym/yoga clothes and leggings--like Marika). I usually check Amazon reviews and prices first.

Zulily has always been excellent. I understand that their shipping is sometimes lengthy, and they explain why on their site. They’re easy to contact, they answer efficiently, and refund without question if you’re unhappy. I have ordered many many times and only once received something with an issue. They gave me a full refund plus a credit on my account. It’s quickly become an addition for me and I love using the site. They are reliable, accountable, and very friendly.

Great product and prices on name brands. Takes longer to receive product. Issue arrived with a blemish; full purchase price refunded immediately and kept product.

I am surprised to see all those negative review about Zulily. I have been a member since the beginning but never placed an order. I recently decided to give it a try because of all those cute little stuff they have for children. The quality of the clothing are very good, I even ordered a few stuff for myself and was able to take advantage of their smart pay option which was great. I ordered about 15 items and all of them arrived within the timeline that they advised if not sooner. Only one item out of the 15 was delayed and I received a prompt notification with an apology and the possibility to receive a refund. I decided to wait and the items was shipped with 3-4 days of delays.

Zulily - Read Their Guidelines Very Carefully. 1. Your shipment will not arrive promptly, expect it in about a month. 2. Their size guidelines are inaccurate. Only order name brands from which you have bought before. 3. They did give a full credit card refund when items that I had ordered were promised by Christmas, but did not arrive. They sent an email telling me that the items would not arrive on time, and gave me the opportunity to cancel the order. 4. Even if items are returnable, it is almost always for a site credit, not a credit in the form of original payment. 5. Order only if you are completely informed about their terms and conditions.

I purchased a little of everything for Christmas from this company. Many items were returned because the jewelry looked like it came from the dollar store, the clothing was shapeless. They charge $5 per item plus $2.50 re-stocking fee of whatever you return. I bought a toy puzzle that was supposed to make sounds, but it was such a low sound my breathing was more powerful than it. It also is coming apart, put it in the garbage today, some Christmas gift that was! Terrible company, cheap merchandise, clueless customer service. I have emails to back it up.

Have had to return a few things to Zulily in the past due to incorrect sizing or poor quality and it took several weeks to receive a refund. This time I can't even get them to send a return label to me. Ordered a tunic in November and finally rec'd it over a month later. Design and color were not as described so I requested a return. Have been going back and forth via phone and email for over 3 weeks now. Tired of their "form" email replies and them being unable to email a simple label to me. Told them to keep their cheaply made tunic and that I would never purchase from them again... and will spread the word that Zulily sucks. New Year's resolution: don't support businesses with poor customer service...

Besides getting various quality items, mostly poor but every now and then I do feel I get good items which kept me going back. Recently they guaranteed items by Christmas, I ordered one item in November and I did not receive them, after emailing back and forth and a 10 dollar credit I went to Better Business Bureau and we will see how this ends. It was the quickest response I received from them, but I do not feel the need to explain whether an item I got was for a gift or not... I am done trying to solve the issue with them and will likely just donate items.

Within the past year all but one item I have ordered for my kids have not fit even though I order based off their size charts. I can return them at my own expense if I really want to which is unacceptable since they are the ones that are mis-advertising their clothes. Items guaranteed to be received before Christmas (ordered 11/28/17) MIGHT be here tomorrow (12/29/17). For my inconvenience they will allow me to return the items and they will graciously waive the return fees and give me $10 off a future order. Since I won't be shopping with them again that $10 is useless and they act like waiving the return fees is a favor to me when that is the absolute 'least' they can do.

ZULILY IS A TERRIBLE SCAMMING SITE AND THEY DO IT WITH SUCH FRIENDLY CUSTOMER SALES REPS THAT DO NOTHING!!! This terrible awful company should be put out of business. I never complain about sales sites but avoid these people. You have been warned. I ordered three separate items all at once because their website kept popping up on my page and their clothes looked nice! They take your money straight away, 6 weeks to deliver awful products! That you can get better and cheaper in Walmart!

There are so many choices in every possible category on zulily, and the prices are terrific, especially for home goods like quality cookware, sheets and towels. However, their apparel is sized for smaller women. Even when we ordered XL according to the accompanying size chart, the clothing often did not fit even my daughter who wears a Small/Medium. A co-worker bought a tunic in Large and it was so small and fitted that she donated it to a shelter. The size disparity possibly explains why such cute clothes are priced so low.

I ordered a throw blanket from Zulily. It had such a bright and festive pattern and beautiful colors. I was very excited to receive it and give it as a gift to my family member. When it arrived the fabric was so thin and of such poor quality, there was no way I could give it as a gift. It would have been embarrassing. Also, the dimensions were off. It was way tinier than advertised, it was about the size of a large bath towel. Totally useless as a blanket of any kind. It cost $30 too - for that I could have gone to a chain department store and purchased a decent blanket that would have covered a twin bed and would have been warm.

I purchased a Dyson refurbished vacuum back in October. I received it and the back of the handle was missing so I could not use it since the hose would not stay up. Zulily told me to contact Dyson because of the Dyson warranty. Dyson had me ship the vacuum back (they paid for shipping) and they added the missing part. When I got the vacuum the suction did not work properly.

Ordered on Dec. 13th, 2017 gifts for my Great-granddaughters for Christmas. After ordering and paying for items, I receive email informing me items will be shipped Jan 7, 2018. Why does it take nearly a month before they even ship items?

Someone (below) said they ordered one of those tunics on Dec. 1st. Honey, I wouldn't be holding my breath for it to arrive before Christmas. I ordered two of them on Nov. 21st and I'm still waiting. I will NEVER order from Zulily again!

Ordered several items, and was alerted that the order was eligible for pay over time. 2 equal payments over 30 days vs 1 full payment, so I chose this option as to avoid finance charges just before Christmas. Fast forward 30 days to when the 2nd payment which was to be charged to my PayPal credit account, and I get an email stating that my account my overdue. Of course the first thing I do is check my PayPal and account & credit limit - which as I knew, was fine! So I log into Zulily and get an immediate alert of payment being due and click the link to manually enter my PayPal info again - but there is no PayPal info option! I sent an email, and was told that they would recharge my PayPal in 3 days... on the 4th day, I noticed that the charge still not go through, so I called.

I ordered a navy and white dress. What arrived was a completely different dress in a different print and color!!! Some idiot just threw any dress in the bag. I returned it the same day (this was 2 weeks ago). They still say they have not received my return. I also ordered a tunic on DEC 1 and it's Dec. 15th and it has not arrived. I mean, COME ON... Even if it's coming from China it's 2017 and should not take 2 weeks. There are airplanes that can carry items... Stuff isn't coming by boat. Zulily better get with it or they are going to go out of business. I will never order from them again.

I made my first purchase after I got their credit card, ended up not working out so returned it. Come to find out they didn’t refund card but said I used store credit so that is what I got. So I made another order kept part and returned some again with credit card and part store credit. They did store credit AGAIN. Then I made one last order cause there was a special to ship next day...ya week later nodda, status said will ship after Christmas!? Really...so I emailed I noticed money was "missing" and card hadn't been refunded. I kept getting generic replies, finally called in spoke to a nice lady for over 1.5hrs. She said $62.45 was going back to card, and apologized. She said it would reflect in 3-5 business days. Guess what. Nope...called back.

I have been shopping with Zulily for four years, and am shocked at some of the comments on this site. It seems to me that some of the customers do not understand how the site works. Blaming the company for not asking the correct questions seems futile. I buy almost all of my clothing on Zulily, and most of my gifts. I read the listings at least every weekend, and sometimes at night for entertainment. I often find something awesome I never even thought of. I rarely go to the mall anymore. Zulily's prices are so much better on all of the brands that I love.

I ordered clothing items, boots, and a messenger bag. When the items arrived, 80% of my order was ill-fitting or did not match what was advertised. I was offered store credit which I don't want because I don't plan to shop there anymore. In addition, I have to pay my own return shipping. The items were a lot like the Asian clothing and accessories you can find on Amazon - at least if you don't like them, you can return them. Shady advertising and HORRIBLE return policy.

We ordered a Christmas Tunic Nov 11 assuming that would be plenty of time to arrive by Dec. Silly me... today is Dec 14 and it's "delayed by shipper". Not only that, 4 other items I ordered in Nov are the same way and will never arrive by Christmas. Customer service, (because that's what THEY call themselves), said shipments from China are being held up this year. Ummm... what? The website said on my items "Delivery in a week and USA shipped". No refunds, even if it's lost. $76.97 in merchandise in the ozone somewhere and they offered me a $5.00 store credit. Wow… They used to be ok, like early in 2017. I will never buy from them again.

When I order my items, on Nov 1, I surely thought that was plenty of time to get them by Xmas. I received one of the 4 then they mark my order complete. Took about 10 emails and 4 phone calls and still they don’t get. I received 1 and still are missing 3. They just can’t do the math. They don’t listen to you and they can’t read. I WILL NEVER order from this fly by night outfit. This is just not good business. If I were you keep your money and try another company ‘cause this one is can’t seem to get it right.

It takes sooo long to get your items, when you receive them it is cheap stuff!! They had my address incorrect and here is their response: "Thank you for reaching out to us about your order. I have looked at your account and noticed that the Black Raid 10" Shorts, Black Raid 10" Shorts and True Gray Heather UA Locker Tee are unable to be delivered due to the street name is incorrect. This may delay delivery. Your items are at the post office in Tampa, FL according to tracking number **. Please reach out to them to claim your package. Please feel free to reach out again with any additional questions or concerns you may have." REALLY!!! I received half my items so they had the correct address at some point, now they leave up to me the customer who paid them to fix their issue!!! NEVER AGAIN will I use this crappy company!!!

I promptly returned a wool jacket following the instructions provided with my item. Once mailed the item I contacted Zulily that day to confirm that my PayPal account would be credited the refund and was advised that it would. On the day that Zulily received my return I called to confirm the process and the credit to my PayPal account. Again, rep stated that my PayPal would be credited within 5-7 business days. As of the 8th business day my PayPal was not credited, so I called Zulily to ask for it to be processed. Rep placed me on long hold and came back that since I initiated the return they could not credit my PayPal but gave me store credit instead. I stated that was not acceptable as I would be still paying for something that I did not keep and didn't intend to use the store credit.

I ordered a tunic a month ago - just got an email saying it was shipped and there were 2 on the order - Not to mention a month to ship? Seriously?! I sent an email to customer service to cancel the order and got MAILBOX full response!

Zulily has definitely gone downhill. I have used them for years, however this year, they have managed to ruin Christmas. I ordered items MONTHS ago, yet they never shipped, even with a Christmas guarantee. I was told items were delivered, yet I never saw them, and after several calls and being hung up one, managed to get refunded for them. I then canceled two orders for chairs, looked online, and she had only canceled one. I then had to cancel the remaining order myself. I then only received one refund for both orders, so when I called back, I was informed it was my bank's fault. I work at the bank, so I know it never came in. They refused to refund me the $86.94, so I was forced to file a dispute with Mastercard, as they had failed to do what was promised. I now have my $86.94 from Mastercard refunded back to my bank account and Zulily will never have my business again.

I have been purchasing from zulily since they started 7 years ago and they used to be great, I never had problems until recently. The last year or two we have had to request a couple of refunds for junk that looked fine on the site but came to us very poor in quality. My last purchase was the final straw, I made the mistake going for their magazine subscriptions; I bought 3 back in August and have been going back and forth for the last month trying to find out where one of them is/ when it may be coming. 15 weeks now, 4 months, when typical magazine subscriptions take 6-8, maybe 8-10 weeks. Their replies have been very dismissive and nonchalant about helping me resolve this issue. I had never needed refunds/returns until these last couple of years and even then they were pretty good about refunding an item that was damaged or incorrect in size, etc.

Ordered 3 items 5 weeks ago! 5 WEEKS AGO!!! Called the company twice to see where in the hell my stuff is! Apparently it's coming from China! Customer service has no clue what to say to people who call. The only thing they know is that, I CANNOT CANCEL MY ORDER AND BE REIMBURSED, BECAUSE IT IS TOO LATE NOW!!! Can you believe this? They're fast to charge your account!! I will never again order from this site! Rip off! And I guarantee, that because these clothes are coming from China, they will never fit!!! And I'll be stuck with them, because I'm positive that returning them will become a nightmare!!! Plus, the only thing they could do for me was give me a $10 credit! Really?

Ordered 4 toddler playsuits... size 18 months on Nov 11th. Here it is Dec 11 and not a one in sight. Toddlers GROW a lot in a month... and a month is ridiculous. What other company has such a long run time to provide a paid-for item??? Thumbs down to doing business with them again... ever.

Just buy. They're really cheap stuff then you won't be disappointed. $10 & under. Just got sneakers. $9.99. Very small. Size 6. Looked nice in pix. Not upon arrival. The memory foam thing in them make them uncomfortable. :-( I don't like the firm either. Customer service reps such as Brianna fight w/ you when requesting free shipping when the site cuts you off at midnight in middle of paying. The only quality stuff I got so far was 2 kids size fleece that you may wear if you're a small woman, boys 14-16, girls 16-18 or 18-20.

I've purchased from Zulily several times, and sadly, it took me that long to realize that doing the same thing and expecting a different result really is the definition of insanity. First it was dresses and clothes for my daughter. The material for the dress was really funky, but not like a nice cotton flannel. The same for cozy plaid shirts for both of us. The white shirt in this order was huge. The 1X was large enough for a 4X at least. And flowered tunics that looked so great in the photos are that same weird fabric. And now on to the silky a-line shirts. The fabric was fine, but a more recent order, the pattern, so beautiful in the photo, was placed differently in the shirt that arrived. I'll never wear it. I have to hand it to Zulily though. They have the very best... photographers.

Have ordered in the past. I have been waiting for 4 weeks for the KEEN boots that I ordered. Now to find out that they were "short-shipped" and that I can have my money refunded or continue to wait for who knows how long is ridiculous. It is my money you have been holding on to. No kidding you can refund my money. NEVER AGAIN!

I ordered two tunics and children's boots. I was charged shipping because I canceled the 2nd tunic. So I spent more on shipping than the items cost. I wasn't informed I could be charged shipping when I canceled. I also wasn't informed the tunics come from China and they go through customs and it takes forever to get them. Shipping status is a joke. No details. Customer service tries to answer questions but I think they really don't know what's going on. Pitiful company. Warning: Do not get sucked in and watch your credit card carefully for overcharges.

I ordered a dress. Had heard that returns were not a problem. Got it and it’s just horrid! Hangs like a sack and sizing is all wrong. I asked for return. They tell me okay, they will refund $10 of the $25 I paid for it. So upset!

I will NEVER EVER purchase a product through them again. I purchased an Apple Watch that was refurbished as a wedding anniversary present for my wife. It cost me $289 plus tax, for a total of $315. When it arrived, I immediately gift wrapped it and gave it to her after our celebratory dinner. When she opened it, the box was empty - no watch, no charger, just one half of a watchband. My wife was completely devastated and I felt like a fool. When I called Zulily, they said it could take up to 10 days before they could find out IF they could send me a replacement (they have to contact the vendor) or they could give me a refund. I took the refund since they couldn't guarantee that they could get me a watch (that was at the suggestion of the supervisor). They didn't seem the least bit concerned that their vendor was stealing from them, and there was no sense that they cared.

Almost a month and order still hasn't arrived. I can't comment on product because I still haven't received my order. When I check tracking for the last 4 days it shows the same info for each day. December 3 "Shipped from client, en route to facility." December 4 same thing. December 5 same thing. December 6 yep same thing. I don't know how many different facilities it can shipped to. Their response is very generic. No help whatsoever. I placed order on November 9. I was hoping to get by Thanksgiving. Now I'm wondering if I will have it by Christmas.

I'm a longtime zulily customer, but after numerous bad experiences with items breaking during shipping, I am seeking an outlet to vent. The top items in my orders that arrive repeatedly broken are candles - the lovely ones in the big glass jars. Sometimes, they are marginally wrapped in shipping paper. Sometimes, they appear to have been literally thrown in the box, and of course, they break during shipping. Broken glass goes EVERYWHERE inside the packages, as would be expected. It's not enough to simply remove the broken item, I have to CAREFULLY take everything else out of the shipping box, shake it over the table, pick up all the shard of sharp glass, and then collapse the box because the shards become stuck in the box flaps.

I had an account with Zulily and I had erased both credit cards I had on file. I received a Zulily charge card and so I placed an order but instead of it going on the Zulily card they placed it on one of my credit cards I had previously erased. I tried to get it taken care of but they refused to give me back all my money. I think it should be considered theft and I would hope this would not happen to anyone else. My husband and I are both disabled and do not receive food stamps so this will affect us for a month that should be filled with joy. I don't know where to go from here but I would like to report them for fraud. Can anyone please help me? This may be our last Christmas. My husband is a disabled vet and is dying of lung cancer and instead of having something to look forward to we are struggling. This is so unfair. I don't even give Zulily one star. They don't deserve it. Thank you.

I'm putting this out there to warn everyone to NOT order from this company. I just returned 3 tunics I ordered that took 3 weeks to get here. All were cheap material and did not fit correctly. Thankfully I was able to return them, the past two times I ordered from them I was dissatisfied and was unable to return the items. I will never order from them again. Totally not worth it!

I placed an order on Nov 11, 2017 (today is Dec 1) and I keep on getting emails that my purchase is being shipped. When I send an email to customer service I receive an auto reply that they will be in touch within 24-48 hours. They did not. However, when I check on the shipment information it has not even left the original "store". Now I find out it might make it by Christmas. I will not be ordering from these jokers again!

I have shopped with Zulily for 4 years. At first they were great in customer service and product. It's hard to get right size sometimes, so I order 2 sizes up. unfortunately I had a recent order way off size. From time of order to trying to get my money refunded it's been over 2 months. My order total was $19.98. I was told I would only get back $14.98. To date I have been refunded $2.99. I have been told numerous times 10-15 days over the past 2 months. I will never shop Zulily again.

I responded to ads featuring gorgeous clothing from Zulily, and made the mistake of placing a very large order. I wasn’t aware that this company is located in China, or that it takes well over a month for an order to arrive. When I finally received the clothing, it was incredibly cheap and poorly made - nothing like the beautiful clothing shown on their website.

I am still waiting on a tunic blouse that I ordered over 2 1/2 weeks ago. This alone has taught me never to deal with this company again. It never occurred to me to Google reviews of this company. Now, I am reading once I get my product I may have to end up returning it. I am just crossing my fingers that my blouse will fit. I will write another review once my product is received to save someone else out here the trouble.

I read some of the other reviews regarding Zulily and the issues people had with returning things. My experience with them seems to be totally different. In fact, it was Zulily Customer Service that reached out to ME via email, notifying me of a shipping delay on some of the items I had ordered. I was given the option to continue to wait on the shipment, or to cancel the order. I chose to cancel, and within 24 hours, I was notified that the charges were being refunded, in full. I thought it was great that THEY contacted me rather than having me receive a partial order with an invoice stating: "Some items delayed in shipping"... which HAS happened to me before.

I like Zulily and I've got some great prices on merchandise I've bought. The only problem was shoes from Quopid that were a size 10 but turned out to be an 8 narrow which I have to call Customer service about. Zulily gave me credit on 2 pairs of mukluk slippers that were dangerous to walk on without any arguing. My biggest problem is the "submit order" page on Android is a nightmare because thats the only page there is between you and a $1000 mistake and I've made it 4 times. The last one was for $65.00 and $200+ just recently and shortly after downloading the App again the item priced at $65.00 was not even in the Cart. GO FIGURE!

Zulily has a high shipping fee, and now it has also introduced high return and restocking fees. Their clothing is very hard to guess on the correct size and varies a lot. I checked the sizing charts on each item, and ordered 3 different blouses in the same size, following the sizing charts. One was way too small and the others were way too big. I've also had this same experience in the past with Zulily. If you order from Zulily, it's almost certain that you will have to return at least some of your orders due to sizing inconsistencies. And you will not only pay the original high shipping fee, but also pay the high return and restocking fee! Also they will not refund directly to your credit card, but only give a store credit!

Firstly, the two times I've had to contact customers service about returns were positive experiences. They hire top-notch people to answer their phones. I will say these are some of the most friendly, and as helpful as they can be customer service people that I've ever encountered. The flip side is that they are bound to give me bad news, because Zulily's returns policy is horrible. I ordered 4 clothing items, of which 2 were clearly poorly-reproduced knockoffs. I did not pay a bargain price for either of these clothing items, if I had, I would be much less annoyed.

Ordered 3 advertised tunics that I wanted for the holidays. 15 DAYS LATER it shows it is in TRANSIT to Zulily. Now after reading the reviews I'm concerned they won't be as advertised or fit. Wish I had read this before ordering.

I ordered 2 items that I wanted delivered in 2 days and paid almost $20 for shipping. Turns out that they picked one item and shipped it to arrive in 1-2 days and the second item won't arrive for 2 weeks! I was not informed of this by the website or on the phone when I ordered. I found out thru the tracking email.

I bought the item which my wife did not like. The same day I received it, I called to the company with request to return it. Still I am waiting any answer. For the first time in my life I facing active desire not to return any items. Refund policy does not exist. Customer service is just dragging time not doing anything. Incredible waste of money. In comparison with Amazon this company is not functioning one.

I purchased a rug. I received the wrong rug. It looked NOTHING like the rug I purchased. Right away, I pulled up Zulily chat on Facebook. I continuously received an automated message that I caught them at a busy time... I left chat up for 45 mins and kept getting the same automated message. I called. I reached someone immediately. They put in a return/complaint "ticket" for me.

I purchased 3 shirts from Zulily, the first one fit very well, it came by itself in a box. The next two again individually boxed came at different times. I had to send 2 of the 2 back because even being the exact same style, they fit completely different. I returned them and 30 days after they still told me that they had not been received. I was so frustrated, no-one would communicate with me and when they did they told me that they hadn't received them. It went on and on... Then I learned that they won't refund my debit card but that I had to have store credit.

I ordered and received black boots. The boots have a horrible odor that has not gone away. I wore them one day and found the odor around me all day. I thought it would go away. I put the boots in my closet. The odor was so bad I did not want my clothes to start to smell. I took the boots out of my closet and put them in my room. The odor was so bad in my room, my eyes watered after an hour. I had to put them in the garage. I emailed Zulily support which was recommended. No response. I called Zulily. No answer during business hours. Seems like potentially a lingering chemical making the boots impossible to wear. Irresponsible company!

I just read quite a few complaints and am astonished. I have been buying from this company for 2 years and have had only 1 problem - a pair of shoes ordered in size 9, were filled with size 6. I wrote the company, and received a full credit and was told to keep the shoes, which I donated. As far as the shipping, each item will give you a hint of when to expect shipping, as well as checkout allows you to have a large order broken up into smaller shipments for faster order filling. Of course, doing this does incur extra shipping. My great-granddaughter has at least 20 plus pairs of shoes and boots from this company at that are priced normally under $10.00. I get her the cutest outfits, and holiday clothing at affordable pricing.

I waited a full month for my order. I finally received an email that said my items were not available and they may never be and after 30 more days of waiting, I would automatically receive a refund if the status of the garments had not changed. I called to cancel my order. I could only be refunded for items that had not shipped and the one item that had, they couldn't locate. I don't recommend this company to anyone! I am still trying to resolve the lost item issue. If it seems too good to be true, it usually is. Pay the extra money and buy from a respectable company. The absolute worst!

Purchased an item that took 4 weeks to deliver. It was a totally different item than what was advertised. I took pics & emailed them to Zulily customer service. They sent me a label to return it. Then it took another 3-1/2 weeks for a refund. They quote up to 15 days for a refund after you ship it back. Well, 15 days passed & I emailed their customer service who gave me what seemed like an automated response about the 15 day wait time. Not ordering from them again!

I purchased 2 pairs of designer sunglasses from Zulily. I received the items on 11/1 and immediately found 1 of the glass cases is damaged. I called them right away and sent them a picture of the damaged item as they requested. After that, I kept getting emails on the status saying "We are in contact with the Vendor" or "We are waiting for the Vendor to respond." It is 16 days later, you still do NOT hear from your Vendor? If you cannot guarantee your customers to get the right items and have no quality control over your vendor, then you are providing Poor service. I am NOT recommending this website to anyone and will NOT shop from them in the future.

I've been purchasing items from Zulily for about a year. In the beginning they were very good about correcting problems with orders and the issues were minimal. In the past 6 months, I've had several problems (orders not being delivered or refunded, as well as losing orders in their system but the money came out of my account). My most recent issue was finding a pair of hiking shoes that were on the original manufacturer's website for $30 less than what Zulily was selling them for. The problem with this is Zulily was promoting these shoes on the site as being up to 40%, implying they were offering a savings from the SRMP. The cost of these shoes on the manufacturer's site was $30 less and that was the regular price. So Zulily marked up the cost of these shoes and mislead people to believe they were purchasing at a discount. I now wonder how many other items I've purchased where this has happened. Buyer beware, I guess. I learned my lesson.

I have ordered from Zulily many times in the past. I accept the fact that the sizes are off more often than they are on. I accept the fact that they suck the money out of your account as soon as you make the order and then hold on to the money for weeks before a product may or may not be shipped. I have, however, come to the end of my consumer experience with Zulily. After waiting about a month for a pair of boots, I am now told that the boots are not even made [out of the country] until the order is received. No one can say if the items are even in this country a month later. These particular ones are Christmas ones. I am still waiting for a pair of Halloween themed boots to make it to the USA. Shop where you can see and touch the merchandise.

Zulily looks very pretty. But Zulily is a fabulous way to waste your money. I am DONE with this company. You are enticed into buying unrecognizable brands sight-unseen... which is a terrible idea when you can't return things! I've tried (multiple times) to order shoes and clothing from this site and it's a 90% failure rate. The ONLY things you should buy here are brands you KNOW... Clarks shoes, Gymboree, Crocs shoes... Everything else is some cheap leftover crap they drag in from somewhere. I read size charts, took sizing suggestions from them, etc. But these things DO NOT FIT. I am tired of wasting my money. Thank goodness my sister is a bit smaller than I am so she can have the clothes and shoes that didn't fit! Buyer beware.

I have ordered 2 Bedding sets, boots, and a coat from Zulily. All of the items I received were good quality and the price was great! I love Zulily. :) Shipping does take a while, so be patient. I also got a thank you voucher for $100 towards a case of wine that I gave to a friend to use. I've been very happy and satisfied so far.

I contacted CS because my order was misdelivered by UPS. It said that was delivered to Front Door but it wasn't my front door. First agent told me They can't do anything about it and that I needed to contact UPS. I did, UPS told me only Zulily (shipper) can file claims. The receiver can't!!! And also the faster they do it, the faster UPS can resolve the problem. I tried contacting Zulily via Facebook Messenger for faster service, ZOE the bot kept telling me that I am out of the US and it can't connect me to CS agent at this time. I am guessing for Zulily, TX is a foreign country.

The first complaint is it takes way too long for you to receive what you ordered sometimes almost a month. Second not all your stuff will be in the box. I had a box come in and the receipt shows 6 items but in the box was only 5 items. I was missing a pair of jeans. I kept trying to get a hold of someone but I never get a response back. They keep saying the same thing over and over that they are busy at the moment. I’m sure I can just call these jeans a loss. I’m worried my other stuff won’t even get here. I just can’t trust this place. And the stuff I did receive was very cheap...

I ordered two cute outfits for my 2 year old granddaughter TWO months ago. Still have not received them. Have been told it will probably be another 21 days before I receive them. VERY difficult to reach anyone in customer service! I just hope they still fit! Will never use this company again! Buyer be warned!

I ordered bedding from Zulily and received the wrong bedding not once but TWICE! Zulily wasn't really at fault here but the seller. The first time I called and asked for a label to send it back but they couldn't do that but gave me a credit and told me to keep it or give it away. That was OK. Then they said they would get the seller to send me the right one. A few days later I received the same wrong bedding set! I was SO disgusted! I called them again and they told me to keep it and gave me a refund. I think that Zulily tried hard to get it right but their seller is a screw up. I will never order bedding again. However the clothing I ordered for my grandson arrived and we're just fine.

I ordered two products, upon checkout both stated a 7-10 day turnaround for shipping. It’s been over a month and the products still haven’t shipped nor will they give me my money back. Customer service has sent me about 15 emails with different shipping policies, different dates, but never any real information on receiving a refund or the exact date I can expect to see my items. I am contacting my bank to dispute the charges.

I was sent a wrong item. Completely not my fault. I do not own a printer to print out a return label. I asked if I could be sent a label and they told me to go to the library. I am irritated with how much I have to go out of my way to get my money back for a wrong item sent. They won't return money until item is sent back. I should note that I have terrible social anxiety so go to the library has me stressed out. I ordered online to avoid people.

They charge your card as a "Bill" payment not a Point of Sale Purchase like big name retailers. That is a red flag. They take the money before ever shipping your order. Another red flag. I am still waiting for two tunics I PAID for and is now going on the 5th week. I placed the order on 09/29/2017 and they finally shipped it out on 10/25/2017. Where are my tunics? Apparently my shipment has been sitting in Los Angeles CA since 10/29/2017 with USPS. Why??? I will never order from this place again.

I received a bed quilt from Zulilly, listed as being reduced from $190 to $35. It's quality is extremely disappointing. Flimsy, thin, cheaply made and the worst machine quilting I have ever seen. NO WAY was it reduced from $190. It is going to Salvation Army. Do not want it in my house. Will never order from them again.

I purchased an item on 10/20/17 that arrived on 10/25/17. The item received was clearly sized incorrectly. I ordered an item in medium as per their chart. The item was about 2-3 times the size it should have been. It was huge. I contacted Zulily and they sent me a return label. I was all ready to send it back when I read the other email which stated that they were going to refund me 26.48 when I paid 38.65. Not only that, but they weren't crediting my card, they were giving me a store credit! So they sent me bad merchandise and then they want to keep 46% of what I paid them for the return and to add insult to injury they will only issue a store credit so they can scam me on an additional item in the future. I did contact them and they responded with a "sorry, this is our policy" type of response. I refuse to return this item under these terms.

Don't ever trust zulily product description. I recently bought a pair of boots that were advertised as "leather" boots with "leather upper". What I received was all man made cheap material and it was clearly stated on the boots label. And they didn’t want to cover my return shipping. Also their prices comparison is a joke - when you see crossed out price try to check it on the manufacturer's site or Amazon - it could be much less than the price zulily is trying to sell it for. Never will buy again.

I order a bedding set from Zulily through Facebook that I never received. When calling the company they showed no record of the order but the payment cleared through my Direct Express debit card account. I have contacted Direct Express to refund the money to me. Never will I order from them again.

I purchased two tunics from the same manufacturer. I did not know until later, when I checked the status, that it would take 6+ weeks to receive it. I found finer print on the bottom left of the screen that said it could take a while. I chalked that up to a lesson learned on a cheap website. However, the tunics were slightly different styles in the cut. Both were medium. One fit -- the other one is probably a 3X b/c it fit a friend who is that size. The model for the tunic was thin and it fit normally on her. The shoulder seams sat in the right place in the picture, so it's not meant to fit very loosely. I consulted the size chart for the item and it's for normal size M 6/8 measurements.

I used to be Zulily customer until I had a few issues with them and realized that if I consider price and time spent on communications back and forth it’s actually better to purchase from big retailers. Here’s some tiles: 1. Do not purchase unknown brands on Zulily. Most likely you will have a quality issue with your purchase; 2. Promotions on Zulily website or those emailed to you means nothing. I tried to take advantage of their free shipping offer a couple times, never works. And when you try to contact their customer support they play possum with you, “What offer? Or that one!? It ended two months ago.” If it’s ended two months ago why did you email me this offer today? No response. Waste of time. ))

15 days ago I ordered nearly $70.00 worth of clothes from zulily. All I have received is a congratulations email stating that order had been confirmed. No tracking number, and NOTHING saying as when to expect my order. Started a conversation on Messenger, with no reply. Pop up question bubble asking if I wanted to talk to a representative. I reply back, and still nothing. SO frustrating.

Gave incorrect shipping info on website when order placed. Order placed Saturday 10/14. Website said my order was being shipped "tomorrow" which it did not. When questioned why my order was shipping 2 days later, they said they don't ship on Sundays and that my order won't ship until Tuesday. When I stated the website told me it was being shipped tomorrow (and the only reason I placed the order) they told me I should have chosen expedited shipping. (Which would not change the shipping date they said the item would be shipped.) They sent me their shipping info from the website, but that had nothing to do with why they are shipping my order 2 days later than what the website said when I selected my item.

Zulily should be required to boldly state upfront that returns are not accepted. To not accept returns is unusual and that fact should be made clear, which it is not. The merchandise in an order is shipped sporadically. One shipment took 6 weeks. The merchandise quality is poor and the sizes not even close to the USA norm. I received a blouse with a hole in the sleeve. I ordered an XL tee which is the exact same size as a medium blouse in the same order. Difficult to conceive that a company with such horrible practices and reviews remains online, able to take in money for junk.

This is a highly disreputable company. I purchased women's clothing for $75. The quality was horrible and the sizing bizarre. When I tried to return the items they charged me re-labelling fees, restocking fees and return fees. The total number of fees was $26.08 in addition to paying the FEDEX fee to return the item, which they would only take via FEDEX. They are also keeping sales tax on returned items. Hmm... how is that legal? Zulily co-founders Mark Vadon and Darrell Cavens made $2.6 billion when they sold their company to QVC. They didn't get rich by running a reputable online store. When I called and wrote to their customer services desk multiple times they claimed they would refund me in full but never did. My next letter is to their legal department. For shame Zulily. For shame.

Please stay away from this site. Great finds if you don't mind waiting 1-3 months just for one order to ship. I ordered things in September that haven't even shipped yet. This is unacceptable. They should inform you of this when ordering.

I ordered two tunic tops from Zulily on 8/29/17. After repeated emails, I finally received them on 10/4/17. I had checked the size charts before I ordered to ensure I was purchasing the correct size. After waiting over a month to receive my purchase (they had, of course, pulled their money within minutes of placing the order, though), neither top fits. They are very tight, but the sleeves on one are so long that they hang about six inches past my fingertips. The material is not quality material - it's just the sisters - Poly & Esther. Very, very disappointing experience. Will definitely never purchase anything from them, again.

I was so excited when I found Zulily.com. I ordered one tunic top to see the quality. When it arrived I was so excited, it was exactly what I expected. I placed an order for about 20 more tunic tops. When these tops arrived they were nothing like the pictures, they didn't fit or look the same when they arrived, fabric was inexpensive, although they state that manufacturer's price is $100. Now I have 20 tops I can't return and the original top that I liked so well, I've worn it 3 times and the fabric pills so bad that now I have to throw the top away. Fabric has to be the cheapest that China makes, there's a reason why they won't accept returns. Please don't make the same mistake I did. It cost me $300 for a good lesson learned. This company is a complete rip-off!

I ordered a dress for my daughter for her homecoming on 9-18 and wasn't even through customs by 9-30. I contacted them and they said it states if it is imported or not and the shipping time depends on if they have it in stock or not. Well if it says a ship date then it should not take almost a month to know if it is going to be here or not. So when shopping this site beware of small print. Read the entire thing to see if it is domestic or imported. Still doesn't promise it will be there in time. Very upset because now I have to go shopping to find her a dress and I just had surgery on my foot so difficult to shop.

I ordered king size quilts (2) for my bedroom. The picture on their website shows it going all the way to the floor. It barely covers the mattress. They state that items cannot be returned? Very disappointed.

I have been ordering from this site for over 2 years now and the majority of my wardrobe is from them. I tell everyone to read the size charts carefully as each designer is different, study the photos to see how thick the material is, read the description which has the material and where it is made and know what styles flatter your figure. Price point is also key as you get what you pay for. The delivery lead time is stated right below the product information before you ever order and is clearly stated. I have had items that were not as advertised, called the phone number on the bottom of their home page and have been very satisfied with their response time and solutions.

I recently purchased a pair of boots for my daughter's birthday. They shipped it to her. They arrived and they were so cute. However, my daughter wears a size 6 shoe and these were extremely large for her, like a 7 or 8. The shoes were advertised to be only 2" heels and these were 4". So, I am assuming that as long as Zulily fills the order it does not matter if the rest is correct or not. Never again!!! Will I shop Zulily! Lesson learned!

They promise to ship out in 7 business days but the reality is they almost take a month which led me to believe that the clothes actually ship out of China. After a month of waiting for my order they email me saying the other stuff I ordered are out of stock and will refund me and that waits to be seen yet. The clothes' quality are so sub-par I wouldn't dream of wearing them outside of my house. I've learned my lesson, I'll never order from them again and I hope this review serves as a warning to would-be preys.

This is the second time I've ordered through Zulily. The first time was a sweater and the item was small, but at least I was able to wear it. I just ordered a Laklook Amry Green Midi Dress and a Tunic through Zulily. I ordered 2 sizes larger than I usually wear. The dress came and looks like it was sized for a child. I couldn't even try it on because I couldn't get it on! That is with ordering 2 sizes larger than I usually wear. I'm out the money because they don't take returns. I will never order from Zulily again.

I thought I had finally bought something from Zulily that was a 'winner' (if you can call it that). Cute tights with bicycle motif on them... Then I look down when I'm wearing them and see a big misprint in it... I'm logging off the site (unsubscribing) for good this time. I'm tired of receiving things that are bad quality, color different than site, fabric strange, fit strange, bizarre sizing... Just rarely have ever had a good experience, and no, mostly you cannot return something and usually delivery takes a month. You'd think if they had such a policy, the visuals on the site would be unparalleled in quality... BUT they are so not! So done with this company, they have enough of my money at this point.

So this past spring I took a gamble and purchased an almost $70 globe that changes color when plugged in for my son's room. I noticed after plugging it up the cord had a shortage. It sparked and snapped and the globe would flicker on and off. I immediately contacted the company asking for an exchange of the merchandise or refund. They requested that I email evidence, which I did. It is now well of 3 months and still no response about a replacement. Every now and then I will email them to see where they are in the process of "rectifying the matter" as their customer service likes to put it. All I get are emails telling me to be patient while the company tries to rectify the matter. I don't believe it should take months for me to get a replacement or refund for an item I purchased from this company that could have harmed my son or damaged my house. I just wish they would be honest and give me my money back or send the item.

I'm out over $400.00 right now for items I tried to purchase on the app but kept getting an error message so the order never went through. But every time I tried to order zulily deducted the money from my bank account. They claim after they review the situation I will have to wait 14 days to be reimbursed. WHO CAN WAIT 14 days for their entire paycheck???

You won't be told that the product you ordered will not be immediately available until after you have placed your order. There are no returns - shame on me for not researching this before I ordered. I have become accustomed to dealing with companies that accept returns if you are dissatisfied. I find it a deceptive practice not to make this very clear before a customer places an order. I was not satisfied with the fit (reaches to my knees) or the quality. The quality of the fabric is inferior to what I would expect for the price - it would be fine for a nightgown, but not something I would wear except in the most casual setting (such as a trip to the grocery store).

On May 26th and May 30th of this year I placed two orders on Zulily.com. Shortly after placing the orders I realized the address the items were shipping to was that of my sister in Georgia. Apparently the address had defaulted to her address. As soon as I notice it I went to order tab on the screen, clicked the view/modify order and changed the address to my own. I even got a response email from Zulily confirming the address had been updated to my home address. Jump forward to June, I receive two emails notifying me the items were shipping. Upon looking at the emails that is when I noticed that the address was once again that of my sister. I call Zulily immediately to ask them to stop the shipping and correct the address. I was told that it was too late and that there was nothing that they could do.

Bought a few youth large girls shirts for my daughter and it took about a month for them to get here plus when I finally got the shirts they were more like a youth small shirt instead. The shirts were also poor quality for the price. Very disappointed. Customer Service is making me pay to ship them back even if the items are clearly not what was advertised. I will no longer buy from them and will be deleting my account. You are better off ordering from reputable companies instead.

Quality is cheap. Delivery is extremely slow. They supposedly credited my acct before I even received the item & before I emailed & then called to complain about the item. They will screw you any chance they can & you have no way to fight them even with proof. I wouldn't recommend this company to my enemy let alone my friends. Wish I could have given them a 0 rating!!!

I'm a regular shopper for Zulily. I have to say I've only bought clothes for my daughter here so I have no experience with adult purchases. My daughter is 7 and the clothes/shoes I've ordered are all very cute. I will admit I did get 1 dress that was cheaply made but I guess you get what you pay for. She has received so many compliments on her tops and sandals. I also ordered 2 tops (measuring by size chart) and when I got them they were huge. I just put it in the back of her closet. I ordered a pair of boots for her recently and when I got them they were a different color than stated in my order and box.

I bought a tunic from them because the picture they showed of it was very pretty. Look like real good quality. WRONG. It was very cheap material and the coloring of the fabric was very drab compared to the picture. So I thought it was just a fluke and I went back and ordered two more again because the pictures were so vibrant. Well these literally came from a slow boat from China!! It took a month to get to me. One tunic I thought was suppose to be t-shirt material and it was some polyester/shiny blend. UGLY. The second one was suppose to be a floral print in shades of grey. UGLY!! Not like the picture that was posted. I debated in returning these but figured if it took so long in getting to me it would probably take just as long to reimburse me. I'm donating to Goodwill. I will never purchase from them again. I could have bought these at WalMart.

Order 2 of the exact same shirts in the same size, just in 2 different colors, the first one arrived immediately and fit. The second one arrived 5 days later and does not fit. I laid them out side-by-side and there is over a 2 inch difference in the chest area. I contacted Zulily that sent me a return mailing address and told me they are going to charge me a restocking fee!!! For a badly cut shirt!!!

I've bought from Zulily three times HOPING I'd get something of value. Sadly, out of all three times I felt scammed and like I wasted my money. The first time I bought a wood sign. It looked awesome on the website, but it was nothing more than words printed out on cheap wood. Still, no one could really tell as it's high up on my wall and not a main focal point so I tried Zulily again. This time I bought another wood sign. Again, it looked awesome online, but when it came I was extremely disappointed. It was the thinnest piece of wood, and again, the picture was pathetically printed on the cheap wood. I was pretty disappointed. I learned my lesson and refuse to buy any wood signs so for the third attempt I bought some makeup. In a department store this makeup would be over a hundred dollars so I was happy to see it for half price.

I ordered two items of clothing. My credit card was charged immediately but I did not receive the items for several weeks. When I did receive them, I was shocked at what poor quality they were and how they did not look like the pictures online. I went to the website and tried to find at least a phone number to call someone at the company. Then I noticed they do not take returns (!) AND there is no way to contact this company.

There are no free returns with this company. The dress I bought is cheap looking and ugly fabric and poor fitting. But too bad for me, I am stuck with it because the cost to return is half the cost of the dress. Don't be fooled by the appearance of the online picture, the fabric is pure polyester. Use a promo code for free shipping. What a disappointing shopping experience.

So, it was my first time ordering from Zulily, I found some great deals from Gymboree and ordered 12 pieces for my granddaughter. Well, as is the case quite often, I kept getting click bait from Gymboree in my feed and ended up purchasing another 10 pieces directly from Gymboree. This was over a week ago. I just received my Gymboree order, however, my Zulily order has not even shipped yet. SERIOUSLY - I had never even considered the fact that their business model requires them to receive the items from the retailer and THEN ship to the consumer. Horrible idea. When I order something I want it NOW - that's why I have Amazon Prime! I would not recommend Zulily as I still don't know when my order will be shipped and it's been over two weeks. Baby grow fast, you don't have time to waste!

I ordered a few tops from them. It took 3 weeks for the package to arrive. They were incredibly small. I wear an XLG and these tops were so small they didn't fit a friend who wears a size 8. I emailed them twice in the past 2 days to see what the policy was for returns and they have not responded.

I've been ordering from Zulily for a few years now. Most of the merchandise is a good value. As others have stated, check the sizing charts! Only buy brands of shoes you have worn, don't expect much from those $9.00 blouses on a one/day only sale! The only unfixable problem I've had was recently when I ordered an Italian leather hobo bag. I was sent a huge tote bag in the same color. I returned it for a refund and reordered it after one rep said if I got the wrong one again, I didn't have to return it. I got the same ugly tote bag again, but a different rep told me to return it. I did and got a refund again. I believe the reps work from home and one doesn't' know what the others tell customers, as they don't all adhere to the same policies.

I was surprised by all the negative reviews as I have made several purchases from Zulily and have been very pleased. I constantly receive compliments on my appearance and on most occasions I have been wearing an item from Zulily.

I've ordered a few things from them and everything was fine, yes some of the stuff is cheaply made but that's because you're not paying a ton of money so I wouldn't expect anything different. Shipping does take up to 2 weeks which is annoying and that's why I only gave 4 stars but other than that I think they are decent company.

Sent a no return vest top that was so far smaller than size. Stated the item was sized correctly and not small. I wear the XL with no problem and the 1X believe it or not is too large. Well this top was at least 4 sizes smaller. Rip off, they got rid of merchandise that they could not sell to smaller people.

I have had two experiences with Zulily - first was good but the second has been awful. My second order for a Summer dress took 6 weeks to arrive - awful fabric - time to do return... NOW the nightmare - How do I return it. After 3 attempts a label is sent to me - Good. Now I will see a refund I THINK NO. Zulily writes to say I have a Zulily credit with them... NO NO NO. I call them and very firmly point out I would like a refund with no further delay - and they agreed - my Paypal refund is now in process. SO PUSH FOR THAT REFUND.

Ordered shirts which took nearly 30 days to arrive. Of the 5 shirts I ordered, 4 were of such poor quality I could not keep them. They were far too big, poorly constructed and the material was not what was shown in the pictures online. They do not refund your money. They will provide credit which forces you to purchase from them. Buy perfume, toys or electronics. Stay away from clothing.

After reading all the negative reviews, I have one thing to say to consumers using Zulily. Do your homework. Read the descriptions, check the size charts and be wary of unknown brands. I buy from Zulily, but I only buy brands I know and already like and use. Read the clothing descriptions. Don't buy any of the cheap synthetics fabric items with low prices. They are bargain outlet junk. The size descriptions they post are accurate so if you wear a medium most of the time, don't assume that a medium on Zulily is going to fit. Check the sizing chart. They sell a lot of European clothing that is not identified as such, and the sizing is different and you will see that if you check the sizing chart. I mostly buy jewelry, home and decor items, and shoes - mainly because I am a petite and they don't offer petite sizes and also I buy natural fiber clothing, not synthetics (which they are overrun with).

It was my first time ordering from this company and the reviews I had read were mixed, but, I gave them a chance. It took 10 days to receive my items. And, I was pleasantly surprised. The tops matched the size chart. The design and quality are very good. I adore my tunics, and can't wait to wear them.

Read the reviews that there was poor customer servicing and the clothes were oddly shaped and sized but didn't want to believe it could be true. The clothes looked so adorable online so I decided to treat myself to some clothes. My size is straightforward so I carefully ordered. Upon receiving the clothes I discovered unfortunately that Zulily appears to be a scam and the negative reviews were justified. The blouses had abnormally long sleeves, gaping neck openings and were so oddly shaped they looked ridiculous. The pants were several inches longer than expected and fit awkwardly. The clothes were sewn together into such odd shapes, they were not comfortable to wear and made one look disheveled and the result of a home economics sewing project gone wrong.

I ordered two leggings pants. After waiting for almost a month to get my order, they were flimsy material. I go by the size chart and they were way too big. I contacted Zulily to see if I can exchange for a smaller size, they told me my only option was to return the item and get a store credit. I spent almost 30 dollars on the items and after restocking fee plus another fee that I don’t remember because I am so upset my refund would be 8 dollars and some change. Am just going to wear them as pajama pants. Don’t waste your money and order from this place. If you have an issue with your order you are S.O.L. It’s not the 30 dollars it’s the way they treat you.

I ordered a tunic top on June 10th and did not receive until July 21st. Very poor quality material, the seams were irregular, and it had a pink tag on it that faded on the shirt where it had been folded for so long, and the size ran small. This is the 4th or 5th product that I've been disappointed with. I've ordered jewelry, home decor, pillows... all of which have been very cheap quality. I haven't tried returning anything because they have a no return policy and I figured that if I sent something back, I'd never see my money refunded. This is the last straw. I'm deleting my Zulily account.

Ordered two Sesame Street bags from Zulily. Originally over 20 each. They were now 5 and change. Waited many weeks to receive item. Very very cheaply made. Cannot be used as a gift or to hold a gift. Wrote/emailed Zulily due to long wait on hold on phone. Zulily replied with a shipping label. I am supposed to print along with the email trail, take it out to be shipped and oh by the way, there is a restocking fee! Have waited a long time for dollar store quality, and an involved obstacle course trying to return anything! Poor quality and poor service and response.

I am new to this site but I am extremely tired of being misled intentionally by companies online. This is the first time ordering from Zulily. NEVER AGAIN! I placed an order last weekend and it wasn't until I checked out and they took my money that, the next day I received a status update that my order will take over a month to get here. They don't tell you that the items come to them and then they ship to you! Very misleading and not fair to consumer. I only hope the order is right and the items are good quality at least. I will stick to Amazon. 3 day shipping easy returns! Don't waste your time people!

I purchased a pair of shoes that were defective and not wearable. My foot slide right through. They wanted me to pay to return them. Forget it. I threw them away and took a loss. Terrible customer service.

I saw a T.V. ad for Zulily so I figured I would check it out. The very first thing I see is the site demanding my email address to become a free member in order to simply browse the site. I took that as a sign to stay away. I began reading site reviews which are not good. I will happily continue my shopping on Amazon. Thank you very much.

I have ordered from this company twice so far. I am really surprised by what I'm seeing. Like any online purchase, a picture cannot represent an item as well as in person. However, my purchases have been phenomenal. This has always been the basic problem between ordering clothing online vs. a store front. I purchased blouses, pants and dresses so far. The prices were competitive with your average clothing store if not better. The quality of the clothing was surprisingly nice and (having read the sizing charts), the sizes were just as expected. I have even received many compliments on the items when worn. The colors portrayed were remarkably close to what was seen on screen and I've made these purchases using my phone no less! Due to these experiences, I've made several more upcoming purchases.

I received a letter from a debt collection agency because of an outstanding balance of $27 from Zulily. Apparently, my credit card that was used to pay Zulily was stopped or expired shortly after, so the payment could not go through. I wasn't able to track every dollar spent at the time since I was moving. Instead of trying to contact me either by phone or email, I receive a letter from a debt collector a year later. When I called Zulily to settle with them, nobody in the customer service could deal with it, and they ended up giving me a number, which ended up being the collection agency that sent me the letter. I don't think I will buy anything from this company again as they don't seem to make any effort before handing their customer over to a debt collector for $27. Not worth it.

Now, I can't comment on the quality because I have not received my order yet, but... I order a lot online and this is the only place that takes so long to receive. I ordered on June 25, 2017. My order, as of today's date, July 3rd is in transit to Zulily. I am not to expect my shoes until about July 13, 2017. I ordered four pairs of slides for the summer. I saw a review about the materials/fabric being of poor quality... We'll see when I get my shoes, but I hope not. I don't think I will be ordering from here anymore because of how long it takes to get your stuff.

Placed my order May 25. By July 3 I had only received 1 of 3 items, and that item is absolute garbage - cheap and flimsy fabric, uneven stitching, wrong size although I followed their own sizing chart, only barely resembling the advertised pic... Fortunately, the one item I received was pretty inexpensive, so I can wear it as pajamas because I would certainly never wear it out in public... Yeah, it's that bad. Do not waste your time or money on products from this company. Save yourself the aggravation and order stuff elsewhere. The pics of their clothing are very deceptive - they look fantastic, but they are junk quality. I'm going to bet that after 2-3 washings this item disintegrates into a pile of cheap nylon scraps.

I was receiving many ads from Zulily and liked some of the items they displayed, so I decided to try purchasing from them. Pros - prices are discounted, nice selections. Cons - they charged my credit card 3 weeks before I received any orders. No returns allowed. The same manufacturer sizes were inconsistent. 2 items fit properly. 2 were much smaller although the same size. The item descriptions are very vague. 2 items' craftsmanship inferior. There are no customer reviews of merchandise or the Zulily experience on their site. You pay for shipping & the process takes about 1 month to receive your order.

I tried this site for the first time and it was a complete disaster! For starters they cancelled out one of my purchases and notified me of it but didn't bother to explain why. When I received my order I wasn't happy with the poor quality of the material on a blouse and it was the wrong size, too; so I inquired about returning it. That's when I was really disappointed with them. All they did was send me automated emails with random names (as if they were really trying to help me) stating that they "value their customers and wanted to help me". They never did. They offered me a store credit of a fraction of the cost of the unused item. Needless to say, I will not be shopping there again.

Honestly the shipping takes WAAAY too long and the products are just O.K for the price. I ordered a sheet set, drapes, signs, fake flowers, etc. I feel like they are very misleading and need to put up more pictures as well as a more detailed description of the items in order to clear up confusion on said items. My drapes were supposed to be gray and white (as shown in picture) however, when they came in they were gray and beige and super ugly... Very misleading picture. The sheets I ordered are pretty much unusable as they are super scratchy and not soft at all. Very disappointed. I really wanted to love Zulily because they do have great prices... But now I see why. I will not make the mistake of ordering from them again.

It is a terrible service. Be aware that most of the stuff sold there is a counterfeit or unusable junk. The company does not share reviews or ratings left by other customers, nor sharing complaints. In addition, if incorrect item sent to you you'll be charged 2 times for shipping. First time for initial shipping and second time for return. So if received incorrect item was originally priced at 15.99 + SH 5.99 and that the item you are returning, you'll be charged an additional $5.99 for return SH. Now you calculate what you are getting back? $4. THAT IS RIP OFF!!! Waste of time and money. No more ZULILY for me for sure. SHAME.

I bought a tunic online from another store and loved it. The next thing I know, tunics are popping up on my computer from Zulily. They looked good. I ordered a couple and they finally came in. I ordered my size, but they didn't fit. The fabric was cheap. I called to return them, and found I would have to print and pay for my shipping label; and they would only issue store credit, no refund on my credit card. DON'T BUY FROM ZULILY! They are low on the totem pole for quality products and customer service.

I have had only positive experiences with Zulily! I have received numerous compliments (not just from friends) about the numerous clothing items I've purchased there. I have noticed several of the complaints on here are size. Well, it's just like retail. There is no guarantee one pair and style of jeans are going to fit like another. Same from Zulily. I've noticed from buying from them repeatedly that their clothing comes from different suppliers. They offer a descriptive size chart with measurements though, if you pay attention to those they are pretty dead on. Another thing, they very clearly state at the bottom of the product, NO REFUNDS. They also let you know the item does take awhile to ship and usually a timeline to expect it. If they can't get the item (the supplier flakes out on them) THEN they will return your money. Scam? I think not. Try again.

I bought a pair of Crocs in my usual size. Had to pay for state tax (which was a new thing), but was OK with that since that is expected. Shoe arrived, too small. Manufacturer is inconsistent with sizing. I wanted to return it. Normally Zulily would credit my account if I provided proof. This time they offered to take it back and ask that I pay for the return shipping. The item was only $14 priced similarly at Marshalls and TJ Maxx. If I paid for the shipping, my return credit would have been $6. OMG.

I had heard good things about Zulily from colleagues and friends. So I thought I would try out a couple garments since I recently found out that I am pregnant. I never purchase clothing online but thought "what the heck, I will give it a try since they have cute garments I could wear when I am further along." BIG MISTAKE! First of all, good thing I was in NO hurry to receive the clothing, took about a month for all three to finally arrive. Second, the first garment was large (I ordered a small, I am petite) but still workable. Then I received the second garment weeks later and it was RIDICULOUSLY too large (again a small, which what I received was in my opinion a triple XL). It did not even stay on my shoulders much less my body. My husband and I could both fit in it together.

Somehow, I missed all the negative reviews about Zulily - they must do a good job of squashing those. For those of you who understand what it is like to be pregnant, you know that having clothing within a certain time frame makes a difference. Because your body can change week to week, making last month's attire irrelevant. I made the brutal mistake of ordering a belly band and a dress from Zulily and was surprised by the fairly high shipping fee - I could have ordered very similarly priced items from other sites, but I was duped by the positive reviews and went ahead. After a few weeks, I still had not received any of my items. Upon further investigation, I realized that they do not have the products they sell you available to them immediately - you have to wait for these products to mysteriously appear until they can even begin to ship them to you! It took a month to receive my belly band - a month - and still, no dress.

The tunic that came looked nothing like the picture. Called - won't refund the money to send back. Cheap cheap company would never never buy from them again!!! I wish I had read all the other horrible reviews before I ever bought one thing in this company. I lose 8.00 on the return and have to spend another 10.00 for shipping. What a loser of a company.

I ordered a dress from Zulily in an XL. I received the dress and it was maybe a medium. Also the buttons on the dress were not straight. I called Zulily to find out how to return my item. I was charged $2.00 for a restocking fee and $5.95 for the shipping fee back to Zulily. I also do not receive my money back it will be placed in my account so that I can order something else. The experience was very disappointing because I was so excited about the clothes and the fun styles. Now I'm afraid to order from Zulily because I will just end up paying to ship something to my house and then pay to ship it back.

I've had years of experience shopping with Zulily and have never been let down. The brands offered are the same you could get elsewhere, just at much better prices. I love that the offers rotate and sometimes come back. This way you get a nice range of fresh, steady stream of new products to browse through at your leisure. Shipping cost is reasonable but in my experience, the speed leaves a little bit to be desired. I wish that it were faster but I think I often end up shopping during periods of heavy shopping (for example: cyber Monday) and that may have something to do with it. I've never contacted customer service with Zulily, as I've never had any issues but I don't imagine it'd be very hard to do. I believe there are links at the bottom of the page that you can click to contact them.

Zulily has a ton of items for adults and kids at amazing prices. They also have unique items and flash sales you have to get on in when you can. The selection can be few in certain stores but the overall selection is awesome. They have brands and labels I've never seen before and really like the brands they find. The shipping was not a problem at all. Everything came on time and in good condition.

Zulily's selection could be better but right now it's not that bad. I like the styles and it has the latest trends for the shoes too. I like how relevant it is to me style-wise too. The price is reasonable and I do like that they provide coupons for the site which makes me really happy and satisfied. It isn't extraordinarily expensive and is a great quality. I wish the shipping was a bit more faster but it is acceptable for me at the moment. Shipping takes about a week which is fine for me. It's a great speed and packaging is nice too. Contacting the company is great because they are so attentive and courteous with their service. I haven't contacted them a lot but they are fast at replying and efficient when it comes to the customer's needs.

The shoes are nice and comfortable. They make me wet which is great and are great for a run. I like them a lot and I want to buy more shoe like this. They are cool and have nice color. Some are black, white, green, blue, yellow, and gray. I like the blue because it is my fave color other than red. I like the shipping and the customer service is good.

I like the prices on the site. It is not too expensive. I like that the items are unique and different, and that the site offers items that are cute and not found in stores. I do not like that I have to wait at least a month to get items I have ordered. I wish that I could receive items quicker. The customer service is nice.

I bought tennis shoes for my daughter to prove to my husband that I could find her good shoes that weren't really expensive. There wasn't a huge selection, but I was able to find exactly what I wanted. It was a quick process to look through all the shoes, as there really weren't many to choose from, but the selection was satisfactory to me. The shipping price was reasonable and the package came in good shape. I was happy with everything, but it took quite awhile to get to me. It wasn't horrible, and I was prepared for it to take awhile, so it didn't upset me, but I'm used to much quicker shipping from other sites. My daughter loves the shoes and wears them all of the time. They are a character she loves and they light up. They were so very reasonably priced that I would buy multiple pairs of the same ones for the price of one pair at another store.

Zulily is a pretty good place to shop in my opinion. Very good items to choose from and a lot of great quality things to browse through. I do not receive damaged products and give good content. Also the time it takes to finally arrive is not that far from the order date. Wonderful customer service too, in my opinion. I always feel appreciated and would guarantee that to anyone. The consistency is remarkable. It's very satisfying to buy and love to order from these guys.

Price is good, lower than other places. The only thing is that they don't accept returns. If returns would be acceptable I would buy more because sometimes things just don't fit. The selections is very good. There is stuff for all tastes and for the whole family. Its clothes shoes and anything you can think of. The selection is very good just that you need to order before it's not in stock. Shipping takes a while and it's more expensive than other stores. Shipping needs a better time frame. They seem to be very easy to contact through a click of a button. I think if I were to contact them they would be really helpful.

There were ample pages and pages of all sorts from boots, dress, tennis use, casual, active, and elegant. I highly recommend this for a wide variety of shoes. The price was buy one get one half so I ended up buying two pairs and was happy with my purchase that I made online. For the price it was a rewarded online experience. I got free shipping with my purchase because I spent over seventy five dollars. It was well worth standard five day rates because it was FREE. Who doesn't just LOVE free?

I paid less than $20 for a pair of dress shoes that I have seen go for double in regular stores. The site was easy to browse with tons of options to choose from available in my little girl's size and has many different sections to shop for. There's sneakers, boots, dress shoes and even sandals. Shipping was very easy & painless. I ordered the shoes and had them within the same week, which felt like I was ordering with Amazon prime. Very fast shipping with tracking to keep an eye out on them.