Woman Within Reviews

I placed a large order on 5/8 for 2 swimsuits, a robe, maxidress, 2 PJ sets, 2 shoes. Was charged the full $300ish and told would ship max 14 business days. I then placed another order on 5/9 for 3 shrugs $100ish also 14 days max shipping. A week later I got an email not shipping and running late. Blamed COVID. Another week goes by another late not shipped due to Covid email. 3rd week I call 45 min hold. Cannot cancel. The swimsuits and water shoes were for Memorial Day weekend trip I had to cancel. No suit no money to buy elsewhere.

Placed an order on May 19, 2021. It's now May 30 & the order hasn't even been shipped yet. Like everyone else, they find it easy to blame on COVID but nobody believes that flimsy excuse anymore & it's highly likely it's something else. I was told on the phone that the warehouse hasn't even gotten around to processing it yet. Used to take 2-4 days to ship, now takes 2-4 weeks/months. Sounds like they're having massive personnel problems they can't handle, probably by employees countrywide demanding higher wages.

I placed an order with Woman Within on May 7. Because I have ordered from this company many times before and had no problem, I didn't notice that their shipping policy had changed. The email order confirmation I received said I would get my order within 7-14 business days. Now it's May 30. Today was the first time I was able to get ANYONE on the phone from WW, and I have emailed numerous times and never received an answer. Every other time I have called, there was a recording saying no one was available to answer my call.

I ordered over $200 worth of clothes on May 5th. May 29th they still haven't shipped, so I called to cancel my order. I was told it can't be canceled because it's in processing. Here it is, May 30th, 25 days after ordering and it still hasn't shipped. I get multiple emails a day trying to get me to purchase more. It's highly annoying!

I ordered from Woman Within on May 15th and here it is May 30th and still has the status of not being shipped. But to top it off they charged my credit card a random $1.99. No explanation and when I look at my account it shows an order number. We all know nothing at WW costs $1.99 if there was there would be their typical $15 shipping on top of it. I sent an email to them to which of course they have yet to respond. I've ordered from them in the past but this will be my last order. I get that for whatever reason they may be behind but there is no communication with customer keeping them updated. The random $1.99 charge has me concerned as that is what another company called The Avenue was doing to their customers for which they were sued and lost.

Every time I have ordered it takes over a month to get items, charge always paid off, returned 2 items May 1. Still no credit. I have called several times, but I’m on hold for over an hour, I emailed never heard anything! Terrible customer service!!

I placed an order on 4/29/2021, and shipping states it finally shipped on 5/16/21. The last scan is in Indianapolis on 5/18. Customer service answer is, "Wait. It is on its way." I have phoned several times and even asked for a manager. Customer service said that waiting is their policy and would not put the manager on the phone. It is now 5/29 and I have still not seen my order and customer service is doing nothing. It is real disappointing to have paid for something you don't receive the items.

I ordered clothing on May 12th. As of today May 30th I have not been advised of delivery. Tired of waiting and finding the same article on Amazon at a lower price I called to cancel the order. I was advised that once placed (not mailed), just placing the order, it can not be cancelled. So, now I have to wait for this article to be delivered whenever and send it back. Obviously the article they claimed to have in stock is not available. I will never order from them again.

I placed an order on 5/21/21 and the order confirmation states order will arrive in 1 7-14 business days! As of today 5/28/21 they aren’t even shipping my order til 6/7/21. Won’t let me cancel the order. I have to wait until I receive the order and a refund could take up To 90 days! Why lie and say orders Will arrive in 7-10 days?

Ordered clothing on May 8th and still says processing even though they charge over $15 for shipping. Called customer service in which one person said they don't have any idea when they will be shipped. Called again and the guy argued with me saying I received a delivery date when I placed my order, which I did not. He ended up hanging up on me when I asked how long should I wait to call back. They want to blame it on international partners not sending stock, but yet all of my items said in stock. If you don't have them ready to ship in a timely manner then stop false advertising that they are in stock!

I ordered 3 skirts for my mother on April 18th. They were not shipped by the company until 5/5/21. When I sent a message asking why it was taking so long I was told it was due to shipping. It never left the company until 5/5. I was charged $67.67. Then I was charged another $14.99 and a separate $1.99 "fee" after having our credit card company dispute it, we were refunded the extra money. Would never do business with this company again.

I ordered shoes on 4/16/2021, and I have not received them yet. I have called them twice, and emailed them on their site 3 times. No one responds to the email, and every time I call they tell me I will get the order. They don't seem to have a way to track the order, and when I track the order, I get the message "your box is on the way and will be with you soon." This message has been on the tracking site since May 8. This is unacceptable!

I have a cc with this company and receive emails regarding sales. I received an email for 65% of shorts. I found a pair of shorts for $7.99 with discount. I decided to add 2 more pairs and they were priced at $8.99. Different colors but same style/brand. I also utilize Capital One Shopping discounts and Microsoft discount codes at checkout. At checkout the price of 3 pair of shorts changed at least 3 times. The price of the shorts went to $14.99 each & $9.99 shipping. I decided NOT to buy anything because the item prices ALWAYS change in a matter of minutes. Last order took 3 weeks before it was shipped out. I am NOT a satisfied customer with Woman Within. Prices for items should NOT fluctuate that much in a matter of minutes.

In this day and age, it should not take nearly a month to receive an item purchased online, even if it's clearance. It took less time the old "mail in a check or money order" way! Covid is no excuse; this "family" of outlets have been like this for years. Very frustrating.

I ordered 3 items and it took 3 weeks to receive. I understand with COVID it might take longer than usual but since I didn't receive my items in time for my trip I returned them. After 2 weeks and response I checked my tracking and saw that they received the items 12 days ago. I emailed customer service on 5/17 with no response, so on 5/27 I called. First I was told they didn't receive my return, I advised that I tracking info that said they did, then they told me it was still in their warehouse (for 3 damn weeks). I asked to speak to a manager and was informed they didn't have one! Now I have to file through Paypal to attempt to get my money back. I have been a customer for many years but will never order from them again.

Received the dress - too late for when I needed it - but eventually received it. Still really disappointed that I paid a huge amount for shipping to get it here in time. If you can't fulfill orders "super fast" then don't offer a "super fast" shipping and handling option.

Updated on 05/28/2021: But I did find out that my purchase was actually under a different name, "Fullbeauty Brand." This name is not on any of my emails or the website I purchased from, which I feel is a bit shady. After 5 calls and 3 emails with either no reply or telling me it was delivered, I finally found, 'through my research online,' the company Fullbeauty Brand with a different website, US phone number and messaging system. I wrote to this company Explaining to them my horrible issues with dealing with their company and that I will never purchase from them again. They literally sent me an affidavit! And it started with, "We strive to ensure that 100% of all orders are delivered and ready to delight our customer." Unreal!! I do not recommend Woman Within aka Fullbeauty Brand to anyone. Please read BBB and online reviews on this company, "both names," before you purchase. Good luck.

Ordered 1 month ago. Still no merchandise. Contacted through website. Reply was auto generated. If you reply to auto generated message, you get no response. Uptick in orders due to stimulus checks not my problem.

Sent a payment to WW two weeks in advance of due date via my bank. WW called the day of the payment due date demanding payment. Checked with bank and payment was lost in transit. Placed a stop payment and reissued payment. WW charged a returned payment fee of $29 regardless of situation. They were notified of situation and understood circumstance but never indicated a fee would be charged for the stop pay. Their Accounting officer refused to credit the fee and was willing to lose our business after many years of being a customer. A classic case of a greedy company so large they can afford to lose customers.

I place an order for in stock merchandise. The order was split in to 2 separate shipments. I received the first order over a month after purchase. The 2nd order shows that is shipped, however the tracking information only shows that a label was created but USPS never received the package. Numerous calls to customer "no service" and hanging on for over 30 minutes each time and never getting a human to get help from. DON'T BUY FROM THEM!!! I even sent an mail to cancel the order and clearly it was ignored. REALLY BAD CUSTOMER SERVICE.

I have been a VERY loyal customer for years, including ordering 9 times during the pandemic. Have received substandard clothing (pockets stitched together, etc) with overpriced shipping. Never been fast at receiving, but now it is over two weeks since I ordered, "in process" still which means that you can't cancel, have no idea if and when it will ship or if they have my products (they won't tell me). They have my money and customer service is outsourced overseas so they have no concern about any answer they give me. Asked for a supervisor...was given "there are none".. yeesh!!! Can't get a straight answer, can't cancel, can't get the order. I AM DONE DONE DONE!!! STAY AS CLEAR FROM THESE PEOPLE (AND THE WHOLE GROUP) as far as possible. They spend their money on their catalogs, and nothing on customer service. BEWARE BEWARE BEWARE! (OH...AND REWARD POINTS? TRY TO USE THEM! HAH!)

Beware of this seller. I placed an order with this company and 30 minutes after I did I received a 50% off coupon. I was just struck since I had just placed an order for almost $200. I contacted the company immediately after I received the coupon and requested my order be canceled. They responded a week later and apologized but there was nothing they could do. I again responded to cancel the order and 10 days later I received another response they could not make any changes to my order since it was being processed. So I am waiting for my order so I can return it for a refund. Neither of my requests seemed to be within their ability. They would not cancel my order, and would not give me a credit for what the coupon would have been. I will never shop with them or any of their affiliated sites. Don't buy from these people.

They debited my account twice and when I called customer service I got such a runaround it made my head spin. I would definitely not do business with them again! If I could have given them zero stars I would have.

Not only was there issues returning items. But the customer service for their credit card could not take information over the phone correctly. They overcharged me, when I got that straightened out and it took months. The next time I made a payment, they decided to send it back to the bank without any communication. I received late payments and it took forever to get it all sorted out and they gave me this long list of requirements to receive a credit and to have them correct my credit information. NEVER NEVER NEVER will I use them or Comenity Bank credit cards.

I have ordered from Woman Within for years but this latest order was placed on April 29, 2021 and still has not been processed. I called the Customer Service on May 20th and was told it would be shipped within the next 2 days and was not. I just called again and was told that it is the carriers (shippers) who are not coming to the warehouse to pick up the packages but it should be shipped within the next 2 days. I don't believe this. Their "Chat" is not working and there are messages when you call that they are not available at this time. I want to cancel my order but they will not allow that. You have to receive the clothes and then return them at my expense. Not happy with Woman Within and will not be using them again.

We ordered dresses from this company and they were too big, so we ordered a new set and returned the 1st order in their shipping bag provided. We tracked the return via USPS and it shows it was delivered, after my husband spoke to someone who confirmed receipt, we were told it will take few days to process the refund. Almost 30 days later, there was no refund.

I have been buying items from the Woman Within website for over a year and I have not had any problem until now. As a matter fact they have sent me multiple of the same item and only charge me for one and I return the extras. Recently I received one of their catalogs and it had a promo code for the pink and purple two piece weekend set with purchase of $50 or more. I put the code in and it did not work. I didn’t see that the code was invalid and placed my order. I called customer service and for some reason we had some serious communication problems on both ends. I spoke to a different individual and they told me that there’s nothing they can do. I asked them to cancel the order and they said they couldn’t because they didn’t even have an order number so I supplied them with the order number I received when I placed the order.

I placed an order over 3 weeks ago which included items needed for our vacation (we are leaving on 6/4). My Order Status has been "processing" for the past three weeks. I tried to chat & was cut off. I called and spoke to someone and just kept getting the "run-around" - no specific answers. I explained that I needed to know if I was going to receive my order before we left for vacation. If not, I said that I wanted to cancel it because I would have to get the items elsewhere before our departure. I was told that I couldn't cancel because it had been "shipped". I said, "you told me it was in processing and you didn't know when it would be shipped". I'm very irritated! You can't blame EVERYTHING on Covid! And if a company is unable to meet the customer's needs, the customer should have the option of cancelling the order without having to pay for return shipping, etc.

I have been a customer or Woman Within for years. A month ago I ordered some items costing $137.63. The items were Mothers Day gifts and items to take on vacation. I was forced to go and purchase these items again in a store. I called to see when my order would be sent. I was told it was in process. I asked them to cancel my order since I already had to purchase the items elsewhere and was told I could not cancel it since it was in process. I asked to speak to someone who could help me and I was put on hold for 45 minutes. I finally hung up in frustration. I called again twice today only to get the message that due to high call volume they couldn't take my call and I could call back later. I am not sure what kind of an operation this company is running but it seems to me they don't care one iota about customer service. I will NEVER order another item from this company again. I will be sending back the items I ordered even if it means I have to pay to do so.

I'm so torn... The clothes are gorgeous and fit me well. Garments seem well made and of decent quality. That's all great...until your check out, pay high shipping fees compared to everywhere else, and wait 2 months for items. Also, if you are preparing to buy from them please make sure you are able to stick with your decision. There is no cancel button after you order and if you call customer care to try to get a refund...you better be ready for a battle. This company has been around for like 30 years, it seems like this company should have evolved some what with shipping rates and not using Pitney Bowes who is one of the slowest logistics companies out there.

Placed order in April 2021, this is almost the end of May 2021, the website shows shipped on the 11th of May. Took the money from PayPal acct on 12th of May and now they won't even respond to an email, and when you call, they say all reps are busy and then hang up. You have to call the order line and hold for 10 min then when they come on the line, they tell you that you have to wait 30 days, from the shipping date (which the order date was 3 weeks before the shipping date) to file for a refund. Sends the package to Pitney Bowes, they create the label and then SUPPOSE to send to USPS. USPS sites shows awaiting to receive package. WW says they can't contact Pitney to find out why they haven't sent the package to USPS for delivery. DON'T BUY FROM THEM! POOR CUSTOMER SERVICE.

I used to order on this website all of the time for my grandmother, and never had any issues. But after this last time (last month), I will NEVER ORDER from them EVER AGAIN!!!! This has been an absolute nightmare and has left a really bad taste in my mouth. I placed an order last month (April 17th to be exact) for her some shoes for Mother's Day. I ordered this ahead of time, thinking it would still get here on time, but boy was I wrong! I experienced a 2-3 week shipping delay. The shoes finally shipped out May 1st. However, I still HAVE NOT received these shoes. Thanks to this company for deciding to use PITNEY BOWES as a shipping partner. Worst mistake ever! Everyone that has packages from this company NEVER receive it.

UPDATED 6/01/21: I placed a order on May 2nd and still have not received it. Received a email on May 13th stating it would be delivered on May 18th. That date has come and gone and not receive my order. Now my delivery status states it's on its way. Please don't use the excuse of COVID. If Amazon or Wayfair can deliver in within a week, why can't Women Within do the same? Because of orders taking so much time and the quality of the product has gone downhill for the price I will not be ordering again.

I wrote a review in 2021 regarding a bad delivery experience from WW, but I do understand what Companies have been going thru since the Covid virus has hit the world. The Company did reach out to me finally and apologize. I have ordered from WW many times before that and never had a problem, and I do plan to order again from them as I especially love the warm sweatshirts (fleece) and have them in many colors. WW is a wonderful company for those of us who like loose fitting outfits.

I ordered on May 7 and 2 weeks later items haven’t even shipped. When I call them there is no one available and there isn’t even chat available on their website. I have ordered from them for many years and this will be the very last time. It’s highly suspicious that so many people are having the same problem.

I have been buying from Woman Within for over 10 years. Never experienced a return problem before. I placed the order for $153.86 and $140.63. Return both orders. Was refunded $118.63 and $79.05. Don't understand how they came up with the refund amount. I know if I paid $153.86 and $140.63. I should have received back what I paid.

I placed an order in early April for summer items including a bathing suit. It is almost June and not shipped. I finally got a hold of someone on chat who really had no idea as part of the order shipped. I kept probing until she said part was on back order and she would give me 10% to wait on backorder, this was a month ago. I never get return emails when I try to find out things that route. I am frustrated. I did get part of an order and clothing didn't fit.

I placed two orders the first one on May 3. I was told it was canceled. So I placed another order on May 4. Turns out it was not canceled nor has it shipped. I have called at least 20 times no joke. They will not cancel my orders. They will not refund my orders. They had been sitting in non-shipped status for 20 days. They are withholding my money and I’m pretty sure this is illegal. I cannot get to a supervisor. And I’m calling my Woman Within Card and my other credit card and filing fraud charges. You cannot steal from people. This is wrong.

I ordered on the 1st of May, today is May 21st, it came today. No communication to let me know when it would come. But it is here. Intact. As ordered. Thank You. I feel if you would have told me in the beginning how long it might take I would have been a little more at ease.

I have 2 orders from Woman Within from early May. I immediately got emails that due to volumes they were unsure when they’d ship. My debit card has been charged for both orders. I called customer service to cancel both orders and refund money. Was told since they were already “processing”, to be patient and wait for them to arrive, then return items for a refund minus shipping both ways. I’ve been a WW customer 20 years and this is totally unacceptable. Also, was informed I used a $10 off coupon in July and the lady said “in the fine print” I opted in to the rewards program for $14.95/month. I was able to cancel that effective immediately. I will be ordering from Amazon from now on. Very frustrated.

Add me to the list of not pleased customers. While this company has never been the fastest at getting your orders to you, it is now moving at less than a snail's pace. I placed an order on 4/27/21 for 2 items, both of which were in stock. It finally shipped and I MAY receive it on 5/24/21. Almost a month for 2 items not on backorder? If it arrives on "schedule". I placed an order with another company for 2 clothing items on 5/17 and it is expected to arrive on 5/24/21. So, I do understand that Covid and trying to keep employees safe is important. And more people are ordering online, finding employees to work has been a problem and the ship that got stuck in the Suez Canal has created shipping hassles all over the world. I get it. But how can the experience of placing orders for basically the same product be so wildly different between 2 companies?

I placed an order on 4/12/21. Received an email saying it was shipped on 4/27. Every time I check the tracking it says “your package is on its way”. Well today is 5/21/21 and still no package. I have called several times and waiting up to an hour on several calls only to be hung up on every time!!!! I have emailed them several time and get the same generic generated letter that I see everybody gets this after reading their reviews. Really after seeing so many horrible reviews why aren’t you doing something about this??? No more stupid excuses! Please do something about the this. Also, I have asked to speak to a manager several times and obviously there isn’t any managers....Is this the problem????

4/28/21 Ord #** still not delivered. Include Sat & Sun & business days=23 days old. Still not delivered as of this posting. Sent CS email 5/17/21 to get approx delivery date. Still no response. Had Two other orders with same problem all within 2 months' time. Delivery took so long one of my items was cancelled. They ran out of stock. WW still running sales. Will those orders get delivered? Been client for more then 20 yrs. Never had these problems. Very sad.

I had to call customer service a couple weeks ago about a return I had and was on hold for over 30 minutes. They had received my return but had not processed my refund. I had to ask them to do that. I am currently on hold about another order I placed and have currently been on hold for 1 hour and 20 minutes and still waiting. When you place an order it takes forever to receive it. The company is even in the same state that I am. Took my last order approximately one month to get here. I order from other clothing companies and receive within a week. I am done with this company! They do not care about their customers.

Updated on 06/05/2021: I have written a review about my experience with waiting (way too long) on three bras I had ordered from Woman Within. I have since then sent the bras back and waited even more time for my refund. It was only until I posted a rather not so happy review on Consumer Affairs, that I was able to get SOME KIND of correspondence about my refund. I've since gotten my refund after waiting for it almost a month, but wow. Just wow. That whole experience was pretty bad. It is so unfortunate because I used to order from Woman Within, Roaman's, and Jessica London often. This experience has put a bad taste in my mouth and I definitely will not order anything from this company again.

After 21 days no shipping information and just "canned" email response. Yet they send emails enticing people, with discounts, to purchase more goods and the orders received are still unfilled. Something very fishy is going on here. I want my orders cancelled.

Updated on 05/26/2021: I purchased Capri sport knit, cost $24.99 plus shipping & taxes. I returned as they were a size too big, they refunded only $15.00. They charge you $10 to return an item. I bought from them for years, now suddenly they are unreliable. Do not buy from any of the associated stores.

Do not order from Woman Within!! If I could give negative stars, I would. This company has the worst customer service I've ever dealt with. So, here we go:

They say they are having problems because of covid but they should tell you upfront how long it is going to take. And no online site to cancel your orders. Phone wait time is unbelievable. Amazon has no problems.

I made the mistake of placing 2 orders with this company days apart. The orders were placed on May 4th. It’s been “in process” for over 2 weeks. I called to cancel the orders. I talked to one person who told me it was impossible to cancel a pending order for any reason, then I was put on hold for 55 minutes (yes I hung in there) only to be told it was impossible to cancel. She offered to prepare return labels. Don’t order anything from them! Their customer service stinks!! I am so sorry I didn’t look at reviews before I ordered!! Beware!!

Ordered clothing from WW and Roamans on May 1, 2021, in the amount of $242. To date, no ship date, no tracking available and chat is down. Call the 800 # you get a recording. Email and the server is down or you get a "sorry" boilerplate message. In the meantime, my money is being held hostage and there is a "no cancellation" policy. Eventually, they changed their "terms" when the manufacturers went under the UMBRELLA organization, Full Beauty. Consumers are in desperate need of assistance here, guys. Just read the WW reviews for this month alone!

It takes forever to get products. They keep using Covid as an excuse. Amazon can ship. Why can't they? They are apparently in Texas and Texas doesn't seem to honor mask rules so seems moot to me. I waited two weeks for my order to "process". They can't change it or cancel it until I receive the order. They can't tell when it will ship. Basically they have no "customer service." At the rate they are "processing" orders it will be fall before I get it. I'm refusing all orders and closing my credit account.

Updated on 06/14/2021: Wrote a review that was published on 5/19 - two months after an order I placed was still not complete. Almost a week later I got a canned response from the company. This is lightning speed for this company. They appreciate my feedback as it will help them improve. With all the negative feedback they get and all the opportunities for improvement they should be able to walk on water by now. They wanted me to provide my order number. I've never been able to find or track my order online.

I placed an order on 5/3, I got the ‘Covid excuse e-mail’ on 5/8, and I’ve heard nothing from the company about my order since. I haven’t even tried to call about my order because I’m assuming I won’t have better luck. Meanwhile my inbox still gets its daily email about ‘sales’ even though I’ve changed this many times. Maybe instead of running sales and getting farther behind the company should stop taking sales for a week and get caught up.

Updated on 06/08/2021: In May 2021, I wrote a review about this company and its very slow shipping. In it I included a pair of purple knit capris that Woman Within had placed on backorder until August 2021, but is still offering on its website without a backorder notice. I ordered these capris in March 2021 in order #**. The other issues have been resolved. I'm not ordering from Woman Within until I receive these capris! No telling how many customers have received them before my order is being filled.

You will get coupons and promises of % off --- BEWARE when you buy the item and place the coupon code it shows you a discounted total. Then you confirm purchase and SURPRISE it hit your credit card for full price. Customer service is sooo sorry but they cant cancel orders -- just return it while due to their poor processes.

Ordered sandals from them via Amazon. The shoe didn’t fit. Requested a refund. They tell me I have to pay return shipping before they send the label. The label they sent was insufficient—the label is for 30 ounces—mind you they JUST SENT ME THE SAME BOX. Thankfully I went to the window at the post office because if I’d just dropped the box off who knows what would have happened because it was INSUFFICIENT POSTAGE!

Woman Within keeps their clients hostages! I made order and 2 weeks later - not shipped!!! But I can't get to cancel order even it's not shipped! Women Within excuse is big load of orders...but 2 weeks is no excuse! Please, think before your order...or you will be next hostage.

Ordered items on April 21st and still haven't received them (today is May 18th). Made sure the items were in stock before ordering. Customer service doesn't help. Only saying due to COVID.... Ordered a different product back in February and thought the extended shipping was a fluke but I was wrong. Will never order anything again. These items were for a trip I am leaving on in 4 days.

Do NOT order from Woman Within! They lure you in with a nice catalog, good marketing, but that's where the good ends!! Once you order, they bill you immediately, charge an exuberant shipping fee ($17 for two small items) and then you don't hear from them again! If you email to check the status of the order, you get a generic reply. If you call to check status, the automated message says they're not available to take the call. If you call back, choose different dept as if placing new order, they magically are available to take the call. But when you ask the status, complain it's been weeks and the order is still just "processing" the sad excuse you get is "the pandemic" which is an excuse, and a bad one at that!

I placed 2 orders: 4/22 & 5/9. I have yet to receive these orders and am not allowed to cancel! I'm calling the BBB! HORRIBLE customer service, if you ever get through. I'm thoroughly disgusted! SHAME ON YOU!

I placed an order with Woman Within the end of March. I called four weeks ago. They claim they just received the order May 4th and the order was processing and in 8 days I should receive a email of shipping status. I called today which is May 17th and I was told they have no idea of when I will receive my order. I asked them to cancel the order since they don't know when the order was going to ship. I was told No I couldnt cancel the order. I just have to waiting on it. I asked to talk to his Supervisor and he refuse and the phone Hung up.

I placed an order 2 weeks ago and so far the order hasn't even been processed. I don't believe that it is due to an "unusual amount of orders" which is what the customer service person stated to me. The least they could do is be honest and explain the real reason they can't get orders out and then state it on the first page of their website before we go to order anything. Like the other reviews, the only email communication from Woman Within was a generic "we're sorry for the delay". I finally called and spoke to a supervisor, I was trying to cancel the order so I could shop locally and he told me I could not cancel and would have to send the order back to them when and if it ever arrived. This company's shipping policies are horrific and I will not ever shop here again.

Placed an order 13 days ago for items needed to start a job this week. Order still has not shipped. Tried emailing 3 times to cancel, no response. Sat for 30 mins tonight in queue to chat with rep. When I said I wanted to cancel she said they are unable to because it had processed, just not shipped. So call the warehouse and have it pulled from the shipping process! They are just trying to stiff the customer! It has not been charged to my card yet, so what is the problem. My next letters about their poor business practice is to the BBB and their State Attorney General. Rep said "You can return the order". Are they going to send me a postage label to do this? And not charge a restock fee? Why should I pay for items I no longer need because of THEIR problems? It's not my fault they are behind in their orders. I guess it's time to consult with my son in law who is a consumer protection attorney in Atlanta.

I have ordered several times. It always takes a long time to ship. One time I paid 37 dollars for Super Fast shipping. It still took 3 weeks to get item. I just ordered again 12 days ago and still has not shipped. I am on the phone with customer service. I asked to speak to a supervisor. I have been holding now for 1/2 hr. I am beginning to think they are not going to answer. I also email customer service 4 days ago and they have never responded. If it was up to me I would never order again. These items however are not for me but for my sister in law in a nursing home. Very dissatisfied.

I placed an order for 3 pair of summer shoes on April 16th. Today is May 15th. I have still not got my order. I will never shop here again. They lie when they 7 to 10 days. They should say at least a month. I tried to cac.

Updated on 07/05/2021: My first review was that I hadn't received my orders of over $500 in clothing. I eventually received the packages and sent both back for refunds on all of it. According to tracking the packages were received by the return agent on June 17th. I sent a message back in June asking when I might receive my money back, but I still have not received a reply or a refund.

Ordered in good faith thinking I may receive the delivery in a timely fashion. Still being processed for ten days and then taking seven to fourteen days to arrive? First and LAST time I'll try this company!!!

I have been waiting almost 2 weeks for an order. It says on their site that it is still processing? They do not communicate with me at all & when I try to use their 'chat' feature to ask where my order is they say they can't respond. When I call customer service they say they can't take my call & hang up?? What kind of company does that?? I am does with this company, there is something very backward about WW. Their clothes are overpriced, they charge for returns and they don't communicate with their customers.

I purchase two orders. It’s been 13 days still no shipping info. Called in. They have been experiencing high volume so they can’t tell you when or when your order will be shipped. Then when it’s shipped they said it could take 7/14 days to receive. You can’t cancel the order you have to wait until it’s delivered. They said maybe I could expect my order around the 27th of the month, but not to count on it. I believe they should ship all orders priority if they can’t get orders out in a timely manner!!! My order was for my Mother's celebration of life. Now I have to go out and shop for and find something else to take to wear! Very unhappy with their service!

I ordered, put in my coupon for 50% off billing, went through. Total did not change. Called support and was advised the order was in process. Nothing she could do. Poor customer service. Possibly will send back for refund. Not my first order but probably my last.

I ordered an item in mid April and now in mid May it hasn't even been shipped yet. Chat is unavailable. This is not a legitimate company. Do not shop there!!!! No shipping, no contact - no clothing. Avoid this terrible company!!!

Placed an order lost the confirmation number email them asking for number.. nothing.. Placed this order a month ago and have not heard from them since every email I send I get an automatic email in return. Sorry it's taking so long.. but you didn't have a problem taking my money.. I would cancel this order but I know I then will have to fight to get my money back.. I will not order anything else from them... I order from many companies and get my stuff even in pandemic... Lousy service...

I placed an order on 4/23/21 and today is 5/10/21 and it still hasn't shipped. You email them and all you get is the tiresome "we're slow because of COVID" excuse. I'm calling ** on that. It doesn't take anyone this long to ship an order. I've also sent 2 emails about the order, 1 on 5/4 with no response and I sent another today but I'm not holding my breath for a response. I've shopped with them for years and if I ever get this order that's it for me. I'm never shopping there again.

I am currently waiting on a fit specialist to answer the line after 27 minutes. Well, someone answers after 33 minutes and told me that stimulus checks, tax refunds, and covid that the company has had over 2K orders so shipping is taking longer. I do understand this but to charge the full shipping for an order placed more than 14 business days without some sort of adjustment for not honoring their 7 to 12 business time frame is bad business. I think I'm done with WW for items I feel are important and are needed.

Updated on 03/06/2022: I placed an order back in April of 2021. I never got the order and my bank card was also not charged. Forward December 2021. I suddenly started getting letters from Woman Within stating that they had not gotten their money for this order and if I didn't take care of it they would send it to a collection agency. After making several attempts to call their so called customer service and either being put on hold for hours on end or trying their chat which is a joke I gave up. Since they had not charged my card and I had not gotten the order I figured it was done and over.

I ordered over 200 dollars worth of clothes 3 weeks ago and they have not shipped. I was on hold for an hour and a half with absolutely no response. I've tried to be patient and understand that they may have a backorder and Covid is making things difficult but this is ridiculous! The fact that their online chat is down and no one is answering calls is making me believe that they might be purposely ignoring their customers. I'm disappointed because I never get to get new clothes and was looking forward to this. There isn't even any way to cancel an order!

Placed order 3/30/21; Tracking finally gave delivery date of 05/06/21. No delivery. When I checked tracking again it listed as almost to my location as of 05/03/21. Checked tracking with delivery co. which indicated shipping label created but item not shipped yet. 05/08/21: Called customer service. After 12 min wait, Alexis answered; explained issue; on hold while she checked on and 13 min. later, disconnected. Called again with 8 min. wait. Amber advised item not shipped yet but can’t issue claim for 30 days from ship date, which was 04/30/21. Can’t cancel. Customer service? More like customer servitude to the company. Nightmare!

Updated on 05/18/2021: Finally, I received my order that I place April 19th on May 15th. I ordered two pairs of capris. Well... I guess I should not be surprised, but... I received a smock looking top in an 2x and a pantsuit (I guess) in a size 24. No capris!!!! So, now for three days and six phone calls later, I still can not get a label to send these items back for a full refund!! I put the first label on, that they told me to use and the post office thought I was nuts!! Now I am waiting for some specific dept at Woman Within to email me a label. I won't hold my breath. They expect me to settle for a gift card! Never ever, ever!!!! Or I can pay $9.99 to get my refund back on my Visa card! This place Woman Within is a joke. I implore everyone to really think before ordering from this company. If I do not get my label within 24 hours, I will have my credit card company deal with it!!!

I have been a customer of Woman Within for many years. I can confidently say the company business model has changed and not for the better. I recently placed an order with the knowledge that shipping would be delayed. After an extended period of time and having not received a shipping notification, I decided to cancel the order. The Woman Within web page does not have an option to cancel orders. The Chat option is also inoperable. On multiple occasions I attempted to contact a customer service representative, via phone, having waited unsuccessfully for an hour (60 min) before disconnecting.

I placed an order with Woman Within on April 16 and it still hasn't shipped. I'm assuming that most of the products ordered probably aren't in stock anymore. If there are severe shipping delays, this company should make them aware prior to ordering. It's also ridiculous that you have to pay for standard shipping with this type of delay. They also still offer express shipping! I'm cancelling my order because they don't take out the money as soon as you order.

Like other customers, placed order and got "ships in 2-4 days". 9 days later, I got a "sorry it's delayed" message. Fine, I'll cancel. But there is no way to chat, disabled. Tried to call, 40 minutes wait to get through. Tried to email but get error message, it does not go through. Now two weeks, still no word. The customers comments are answered with generic "see our private email to you" but there is no answer. DO NOT ORDER FROM THIS COMPANY. There is something wrong and I would not be surprised if they were soon out of business. I see they sell through Amazon as well, good to know to ignore them as they are not reachable.

I placed an order April 18, 2001. I still have not received my order. I have spoken to customer service on several different occasions, I get the same reply that they see the order but it has not been shipped out. No further Information is available. I have been shopping with Woman Within over 20+years. I promise I will never shop here ever again, my vacation was ruined and it looks like my Mother’s Day will be ruined as well thank you. A loyal disgruntled customer.

Updated on 06/13/2021: I have returned 2 orders. I ordered items on April 30th and I needed them for a trip I was taking on May 12th. I then had to reorder paying a crazy fee to receive the same items in 2 days but never received those items until the day I was leaving so I returned them immediately that was May 12th. When I returned I also returned the original order. What has happened to this company. Now I understand the pandemic has changed things but I ordered something in February and received it right away. Had to return part of the order and received my return credit right away. Try calling them. It is almost literally impossible to get through and when you do you get different info depending on who you are talking to. I am asking for my refund of $277.00.

I have had my Woman Within and sister companies account hacked. Someone went in and changed my email and phone number and used the WW Credit Card on file and bought $550 and now no one will answer the phone or chat with me. I have 2 pending orders that I ordered in April and 1 fulfilled order. The Comenity Bank cancelled my card and told me to call WW and get the fraud order stopped (which they think may be a gift card). Of course they are not answering their phones. No chat available. They should answer their phone for fraud. It is not like I am calling and complaining about their slowwww shipping process this year. Please think long and hard about shopping with this company or sister companies.

I was finally able to speak with someone who told me to fax in another affidavit, and that same day my refund was processed and 3 days later my money was back in my bank.

I've always been pleased with the products and return policy but lately it takes MONTHS to get my order. It's ridiculous! I placed an order 3 weeks ago and it still has not been filled much less shipped.

I placed an order 04/12/2021 for my mother to have some items for Mother's Day, today is 05/05/2021. I have not received nothing, I called twice. They keep saying, "I'm sorry your order has not shipped." Sad!!

I made a purchase on 03/29/21. The cost was deducted from my card on 04/06 when they claim it was shipped. It’s 05/04 still no package. Still no response to email sent 04/28. Their chat function is never available. Wait times on phone are typically over an hour and they are available 24/7. The new shipping company Newgistics sucks. Been loyal customer for over 20 years but I guess loyalty is important anymore just poor customer service and even poorer service all for greed. Spend less money on sending a million email ads on a daily basis and rebuild your customer service.

I have copies of emails since I began writing in March inquiring about an order to which I still have not received two items. I get the generic run around 10 days delay due to Covid. It’s like they’re not even reading my correspondence. I have called and was on hold for over 48 minutes. The second time I called it was well over an hour and I was insistent upon waiting but gave up.

I placed my order more than a month ago and still have not received my spring clothes. The money was taken out of my account with the greatest efficiency within 24 hours. I have sent emails, waited on hold for an average of 1/2 hour before speaking with a customer “service” representative only to be told historically large volumes of orders have caused delays. They were unable to cancel the order because it was in process. So I guess each customer who has been victimized by this company has made an interest free loan to Woman Within. This is my second and last order. My first order was delivered within days because I paid the extra $30+ for expedited shipping. Get with the program!

Clothes too expensive and my shipment is lost. Don't use this company. Go through Amazon and see if they have the item you want. Clothes way too big. Bad experience all the way around. Good luck if you order anything.

I placed an order in January, it was supposedly shipped on Jan 8. As of today, May 4th, there is still no tracking info. I have contacted them several times and they waited until the 90 days were up before replying. All they said was that there is no tracking info on my order. Well duh, I told them that over and over. Been shopping with WW for about ten years and no problem. They're not even looking into this. Very disappointed.

I placed a large order on April 9, 2021 and another order on April 15. I received email confirmation that the orders were placed. A week later I received a generic email saying it is taking longer than expected to get my order shipped to to high demand and Covid19. I ordered some items from WW thru Amazon. They arrived on time. I sent WW an email and received an automated response with their excuse of having historically high demand on their spring line. Well, WW hire more people to handle the orders!!

I placed an order on April 6 and the USPS site still shows my package has not made it to the site in Greenwood, Indiana...it’s May 2nd! I have emailed the company for an immediate refund and have not heard a peep. My mailbox and Email are inundated with catalogs and advertising but with this service experience, I will never order again. Buyer beware!

I have 3 outstanding orders with Woman Within, ordered several weeks ago. Nothing has shipped, and customer service is useless. Where are my items? I want to cancel, but have been told that can't be done, which is ridiculous. I'm 2 days away from notifying my credit card of the issue and to not honor payment due to the inability of WW to ship my order, or to allow cancellation after all this time. Truly terrible customer service. You've lost a very long time customer. The excuse of "historic high demand" is bull. Something is wrong and no one will own up to it.

DON'T order anymore from this company... The company has changed and is not getting things shipped out anymore...and won't tell you at all when it might ship out... Spent over $500 with them, and ordered the same way I always have...same website, same shipping way...same everything, but when I called, I got all sorts of different answer... Placed 1 order on Apr. 16th and it shipped the very next day... Placed another order at night on the 18th so would be processed on the 19th and it has still not been processed at all... Nothing said backordered when purchased... Everything said it was available... Was told by one representative that the larger orders were not being processed as quickly as the smaller orders...but the other representative said that wasn't true...several contradictions between the two representatives I spoke to...

After being charged 19.99 shipping and handling, my order sat in a not processed status for 15 calendar days. My initial email asking about my order was ignored. All of a sudden when I send a second email to cancel my order, it shows up as processed and now out for shipping. When I tried to cancel the order I was told they couldn't because it was in process. This is completely unacceptable. Now I'm returning everything and being told I have to pay 9.99 to have this sent back. Ridiculous!!! I will tell everyone I can to Buyer Beware. This merchant will take advantage of you.

2 weeks ago I ordered 1....count it, 1 dress. TWO WEEKS AGO and my order is still in progress but after reading what others have said I feel kinda "lucky" because they have been waiting longer. To say I am not happy would be an understatement and I am a customer of over 30 years. Until you "get it together" I will not be shopping with you. Earlier today I unsubscribed to all emails from you. I have no choice but to WAIT for that 1 dress to be grabbed and put into a bag and mailed to me....1 dress! I can't even wrap my brain around that. If you need plus size clothing and NEED IT look elsewhere unless you don't mind wondering when or IF you will get it.

I have been ordering from Woman Within from quite some time and have been very satisfied with the quality and the service, until recently. I placed an order with Woman Within. Also with Brylane Home (another portion of the company.) I was never given an estimated date of delivery, as I used to be. I would get on the website and attempt to do a "chat" with a customer representative and it has always been unavailable. I needed to cancel an order and also to say that I no longer wanted an order for which I had received a card saying that the item would not be delivered until over a month in the future. Another items showed processing but not yet shipped. With the Brylane Home, I wanted to cancel the entire order since it was still be processed after three week and I did not want to wait.

I ordered a dress on April 4, and it was shipped around April 13 or 14. I was tracking it via an email that was sent to me. First it appeared that I would receive the dress on April 18, then the date changed to April 19, now the dress has been in an Atlanta shipping facility since April 18 with no further updates. Customer Service told me that there is nothing they can do about it at this time. If I don’t receive the dress by May 25th they will issue a refund if I call back. I placed a second order on April 6, and that one hasn’t shipped yet. Since the order is already in the computer they cannot cancel it.

The short of it: This company's business practices are outdated. But they prey on the plus sized crowd, who typically find it difficult to find fashionable clothing, particularly online. Over the years I have ordered many times from the Brylane Home/ WW/ Roamans, etc. family. I can't think of any specific complaints I've had in the past. Recently I ordered a set of solar garden lights from Brylane. They were "originally priced" at $79.99 but with whatever discount I ended up with I got them for $28ish with shipping. Sounds like a deal of course. But as expected, they are made of the world's cheapest plastic. I've had them for about 2 months now and each one has cracked in one place or another when I've tried to put them in the ground, move them, or during a particularly windy day. I don't expect the highest of quality for 8 lamps under $30, but please don't insult me by trying to make me believe they are worth $80 to begin with.

Ordered April 13 2021 for May 9 vacation. Received 2 notifications that orders have not shipped. Given my timeline, I decided to cancel the order. 20 minute hold time, and received the same response as many others. The order could not be canceled because it was ‘processing’. My rep was polite, but repeatedly stated the same phrase. Reasoning was ineffective, nothing resolved.

Been 10 days and order has not shipped. Will not allow canceling order. Will be shipping USPS with a 10-15 day to arrive. Horrible customer service on hold for 30 minutes and then they just keep saying they understand but they cannot do anything. Try to make the customer feel bad for “not understanding the situation.” And then want to tell you about additional “offers and affiliates”.

I paid for shipping within 5-7 days. A label was created on day 5. Item didn't ship for 30 days. The item arrived after event. Customer pays return shipping. 40 min on phone. You've lost my business.

I placed an order on March 28th, 2021. After several emails asking for an update on shipping my item, they charged me for the item and provided me a tracking number on April 24th, 2021. Today is April 29th, 2021. I check the tracking number and Woman Within has not yet sent my package to the carrier DHL. They will not get any more business from me.

My review is about the customer service of Woman Within. I placed a fairly large order on 4/5/21. First off, I never received a confirmation e-mail. Secondly, I received the merchandise 23 days later (a week I can understand, but not 3 weeks). The amount was showing on the credit card I used to place the order as being deducted, then a week later it was no longer showing, and the amount was back up to what it was before I placed the order. I contacted customer service via the online chat feature, and the individual I chatted with said that the amount would be resubmitted once the order was shipped, but could not give me even a ball park time frame on when that would be.

Paid $20 for shipping on an order 13 days ago and it hasn’t shipped yet. Placed an order with a different company on the same day for $0 shipping and received it very quickly. Called Woman Within and they won’t cancel the order.

I ordered items on April 8 and have had trouble reaching anyone at Woman Within to be able to inquire or even cancel the items. It took over 2 weeks for an email inquiry to be answered and when I called the customer representative lines stated they were unable to take the call due to overwhelming business. I finally got an acknowledgment to my email and told part of the order was shipped and the other items could not be cancelled because they were in process. I will never use this company again. Very dissatisfied with it all the way around. Even the items I did receive were very shoddy.

Updated on 05/07/2021: I was promised a $20 shipping refund once my package shipped. The package has shipped and the money has been taken out of my account. I want my refund. Can you please follow thru on your promise? I have waited entirely too long for this package that I don't even want.

On April 23, 2021 my checking account was debited $14.95 from Woman Within Reward. I was on hold for 20 minutes on April 26th. I have sent two emails and still no reply. I will not order from Woman Within again.

I never got my stuff. Company claims it was delivered according to their Pitney Bowes record, but my fiancé and I have ordered many other things coming in the mail nearly every day because of the pandemic and nothing else has been lost and we check the mail very soon after delivery every day. Ok, so maybe it was lost by the post office, e.g. delivered to someone else. I live in a very rural area and there are no porch pirates here or they would have taken the more expensive things I got that day. I have ordered from this company for 20 years, and they say I need to fill out an affidavit that they will send to me by mail. It's been a month and they still haven't sent the form and they say it is because of covid, they are behind sending these out. But this customer rep told me I can get it on the website.

ID -**. I hope someone can help.

The amount of time to prepare and ship and the cost of shipping is ridiculous. Christmas was a joke as even though ordered in November still waiting until Christmas eve and longer. Made the mistake to do another order on 4/12/2021 and still not shipped. Ridiculous. There are plenty of other options.

I've ordered from Woman Within in the past and shipping, though slower than others, wasn't all that bad. However, I placed an order on April 11, and still have not received an email from them indicating my order is being processed. I contacted them a few days ago, and they had received it. But that's as far as it's gone. Today is April 26, so more than 2 weeks after I placed the order. I get that Covid has changed some things, but I order from many online suppliers for personal items and also for my home-based business. Nothing has ever taken this long unless it was lost in shipping. I assumed I would receive these items before my vacation in a week or so, but I guess that is not to be. And if they don't fit? Another month or longer to wait for a replacement? It's not right.

Updated on 09/12/2021: I had reviewed this horrible company earlier and now it seems like so very many other people that are having nothing but nasty issues with them. I have only ordered once from them. My latest issue is that they are threatening to send my account to collections because I refuse to pay for items that I never received. I put the money in dispute with my credit card company and I had to cancel that card because they kept charging money that I didn't owe. Since I am a member of a legal plan I'm probably going to have to go that route while filing a complaint with the Attorney General of our state. I urge everyone to go this route since it can be easily done online.

I have to return an item but getting a reply has been horrible! The website for downloading an international label is not working. Tried sending an email and received a reply after over 2 weeks. Finally spoke to someone after 40 minutes on the line. I was sent the incorrect label. Called again and after 45 minutes waiting on the line I was transferred to another department that was closed!! I just want to return the item and get my refund! I will definitely not be ordering again!!

I have shopped for years here and I just ordered pants in size 16 which fit me perfect. The last pair I got but the two I just got are way too big. I’ve had other issues also. So not sure I’ll be ordering anything else. Makes me sad.

WW did reach out to me to try to help. They did not cancel my order as requested but they did offer me free return shipping. I am satisfied. Thanks for your help.

My order of 2 weeks ago still has not shipped and it is impossible to speak to a customer service rep. The phone lines say it is a 35-minute waiting time and my 2 emails were met with indifference. Their Chat Line is never working. I have been a customer for years but their service has gone downhill. I have spent hundreds of dollars with this company but if and when I get my order it will be the last.

I placed an order on 4/11/21, still has not shipped, they are impossible to contact, 20-30 minutes wait on the phone, finally gave up, 5 emails no response, they take your money but don’t ship your order. Awful customer service, do not recommend.

I placed an order February 9th. I was sent an e-Mail saying things were back ordered. April 7th I was sent an e-Mail saying my items shipped, I was then charged. It’s now April 23rd and still no items. I’ve sent 2 e-mails to customer service and have tried to call multiple times. When I check the order status it only says a shipping label was printed, there is no other info available. My next step is to go through my bank and have the charge disputed.

I will not order again, took a month to receive only 3 out 4 of my items, no one answers the phones, or emails. Clothing is cheaply made. I can find Walmart items that are more flattering. Not impressed. I won't even try to return the See Thru dress. Not with the hassle. Disappointed. Waited a month for what????

Updated on 05/24/2021: I have been a customer of Woman Within/Full Beauty brands for many years. I never had any issue with their items or customer service until last month. Last month I had placed an order with Woman Within, it took almost a month to arrive and customer service was of absolutely no help. No tracking information. When I contacted them about the delay and receiving no email I was given a run around. The constant refrain that COVID19 and the unprecedented demand for their spring line had caused a backup at their warehouse, but they were working diligently around the clock to get orders out.

I placed a order on March 29 and have still not received this order. I sent a email over a week ago and received no response. Received a email notification on April 15th saying that my order was shipped and would be here April 21st but it’s now April 22nd and when I go to check my tracking info it since the order has not been received yet. I understand that there are issues with shipping due to COVID and a new spring line but this is getting to be ridiculous.

I made a purchase over a month ago and it still has not shipped. I have called customer service and been on an extremely long hold only to be told I cannot cancel my order even though it has not shipped and they cannot tell me when it will ship! This is ridiculous! They said they will still charge my credit card regardless of whether I want to cancel or not. I even talked with a manager and was told the same. DO NOT PURCHASE FROM THIS COMPANY!

Sizes run very large, with average to poor quality clothing. Sale prices are good, but customer service is not. Orders are not updated on your account, so the tracking feature is not useful, and it takes forever on the phone to get an order status. I was also not able to cancel a duplicate order that had not been mailed yet.

My mother has been with Woman Within for years, and now it will come to an end. She has put in a order April 6, the items has yet to be shipped. Call customer service it took them almost an hour to get to the phone. They said that they have a delay in shipping because of Covid, I do believe that's another excuse. Tried to cancel, she couldn't, do not understand why, it's not even shipped out, it's been processing for almost 2 weeks now, ridiculous. These people do not care about their customers at all. After she get her orders, whenever that would be she will be finished with them and I'm sure a lot of valuable customers will.

On 7 & 8, I placed 2 orders with this company. This afternoon, after waiting to talk to somebody at the company, the wait was over 30 minutes. I was told that I could not cancel either one of the orders that I had place, because the orders was now in the warehouse being processed, which will take another 2 or 3 days, plus anywhere from 7 to 12 days for shipping. Which will mean that my 2 orders have taken almost a month for to get. I asked to speak to a supervisor, which meant more time on hold, so I asked to speak to someone over the supervisor, and was told that the 4 people were on the phone. I was also told that she would send an email and somebody would be in touch with me, within an hour, 2 and an hours later I am still waiting for someone to call me back. I will no longer be a customer of Woman Within. I worked in retail for many years, and can not believe the way that companies are treating their customers.

I ordered a bathing suit. I got a message that it’s delayed. I called cps & explained because of the delay I wanted to cancel. I was told I can’t because it’s in process. That’s when I SHOULD be able to!

I've been a Woman Within customer for years as they have a good selection of plus sized clothing. I have been mostly happy with my purchases but before you order be aware that their shipping is expensive and very slow - especially in today's retail world. Orders usually take 3 or more commonly 4 weeks to receive. Plan ahead if you need clothing for events. Returns are expensive and a hassle. They also send catalogs almost weekly and emails twice a day once they have your information. It's too bad because they could be a 5 star retailer if they would fix these problems.

I like the clothes. However waiting 15 days for your order to process is way too long. Most places ship in just a few days, and when you call they don't give you stupid reasons. Maybe I will have new PJ's for Christmas at this point. It is only a guess from what they said when it will ship,

I placed an order on March 28th, it hasn't been shipped. I understand that online orders are at a very high volume, but would it too much to send an email to address the issues. I have contacted customer service but didn't not get a response.

Placed order 3/24 for $97 and today is 4/17 and still haven’t received. After 3 calls and over 2-1/2 hrs waiting on hold, told I can’t cancel order. They gave shipping # with changing info. Post office traced & no order sent. It’s a bulk label number.

Placed order 4/9 & order is still processing. Called & states warehouse is overwhelmed. Requested to cancel my order. They refused to cancel. Couldn't tell me when I will get order but still charged my card. Will not order again or recommend them.

I had an extra charge and emailed customer support about it. After 3 days, they finally answered with a short message confirming the charge, but giving no further help. So I wrote again, asking if I could have the charge removed and whatnot. They didn’t answer me. 7 days go by and I decide to open a new thread in hopes of getting a faster response. Another 3 days with no response from either. Finally, I decided to make time to call and get this resolved. DO NOT use email customer support for this site.

I recently made a purchase over $50.00 and paid express shipping in order to receive a promotional (free) pull along travel cooler for an upcoming trip. When placing the order I entered the code on my order and it said it was accepted. When I got my order, no cooler! I called customer service, held for 26 minutes before someone answered. When he did answer he told me I had used a 30% coupon on my order and the cooler was not on my order. He said he would not send the cooler, his system wouldn't allow him to because I used a 30% coupon. I DID NOT enter any other codes on my order but the one for the cooler. I was NOT offered a 30% coupon when placing the order therefore did not use one. I paid the printed sales price for each item I purchased. I specifically placed the order for over $50.00 for the convenience of having the pull along cooler.

I bought 4 shirts in March, 2021 online. 2 of them shipped quickly, but the sizes are big so I returned them. Still haven't seen a credit. The other 2 shirts were on backorder until May 9 so I wanted to cancel. Waited about 30 minutes on the phone 4 times with NO answer. Emailed them instead. 7 days later they replied and said the order could not be cancelled because it was shipped. But there is no shipping information! Super confusing and not worth it.

Placed my first order 11 days ago and it still shows as “processing”. Emailed customer support and have received nothing but the initial auto reply. I thought the prices were great, but is the site just a scam? Never had to wait this long with any other company, pre or post COVID!

I recently purchased the wide band pull-on jeans. They fit perfectly and are so comfortable. The issue is they smell awful. I have washed them twice and cannot get the moldy smell to go away. I tried calling customer service and was on hold for 53 minutes. I tried to go online and do a chat with customer service, but it says unavailable at this time due to heavy volume.

I ordered items that were supposed to be delivered on April 2nd. After not receiving them on the 5th, I checked the USPS tracking number, which resulted in a message stating they could not provide a status. Since then I have attempted to contact Woman Within customer services 6 times. The first five resulted in astronomically long wait times (I hung up after a 20 minute wait each time). I called customer service this morning and received a message stating they were so busy, I would not even be able to be placed on hold and the call ended. Seriously??? In the event I do receive this order, I will promptly return it for a refund. I will no longer place any orders with them again.

I ordered a fairly large amount of clothing on March 30th 2021 for myself and my daughter. I have given more than enough time, two weeks in fact, for my order to ship. Yes I have read many of the reviews and I understand that they are "experiencing historically high volumes and are working as fast as possible to get the packages to our customers in a timely manner" but my order still hasn't even been processed!!! This is ridiculous and very unprofessional. I will not be ordering for them again. I seriously think I'd rather just have a refund.

I have shopped with Woman Within for several years. I have always had good experiences until recently. I understand there are changes and delays with the pandemic, but none of the other companies that I shop with have this kind of challenges. I needed to exchange some items from a recent order. In the past, I was notified when my exchange order was delivered and when to expect the new items to arrive.

UPDATED: 4/22/2021: It's really sad that a bad review has to be written before this company will respond or take action. I've already written one review on Woman Within but part of my problem hasn't been resolved and now I have another. I inquired about why my $20 rewards wasn't put against my order of a sales item and instead was charged for the regular price and then the rewards was put against the order. I still have not received anything on this resolution. Now my next issue is shipping. I have an order that has been processing since 4/8/2021 and another that's been processing since 4/13/2021. Once I receive these orders, this will be my absolute last time ordering from this company. They have lost me as a customer.

I have tried to get an order through 3 times since 03/02/2021. I never get a confirmation email so I can't track it. I saw the charges on my credit card all 3 times but my credit card canceled all 3 because Woman Within is taking so long to ship the order or following through. I have called and called the help line but get put on hold for so long I can't keep waiting. It's impossible to try and get American made clothing these days and I'm not even sure Woman Within is even made here anymore. HUGE letdown from this company. I won't try to order ever again.

Guess when you order you are auto-enrolled in a $14.99 a month membership... Had to search to figure out how to stop the charges... cause they don't make it easy to cancel. Nice way of screwing you every month for some bull crap discount they don't tell you about. Will NEVER BUY ANOTHER THING FROM THIS SCUMMY SCAMMING WEBSITE.

I ordered March 28th and today it is April 13th. My Order hasn't even Shipped yet. I sent emails and they remain unanswered. I went to the Web Site and it is just a waste of time. Calling today on my 45 minute Lunch and still in queue at 30 minutes! Come On Already!

I ordered a gray cardigan but received a white button-down shirt instead. There was no invoice in the package. I managed to figure out how to return the item via the website, and returned it via mail, but there is no way to check on the status of my return, even over the phone line. There is no way to contact customer service via chat, email, or phone. I am very disappointed in this company lately.

I've ordered many tops over the years. After one washing, they develop holes throughout. I end up throwing them out. Every pair of pants after 1 or 2 washings develop pillings. Terrible poor quality..

Updated on 04/21/2021: I posted on here 9 days ago about not receiving my order. I still haven't received it. It is stuck in New Jersey and I live in PA. I called numerous times and emailed. I got a response on here with the tracking # that shows it is in NJ. Status: Arrived Shipping Partner Facility, USPS Awaiting Item. April 12, 2021 at 12:51 pm. MONROE TOWNSHIP, NJ 08831. I can't get in touch with anyone to get my money back. Please save yourself grief and do not order from them.

I placed an order on March 27th and was informed by email from the company that it had shipped on April 5th (9 days). Today, April 11th, I checked the tracking information given me and found that the shipment has not yet been received by the shipping company (7 days). The fact that Woman Within will say they have shipped an order, when it is obvious they have not is not acceptable. I have been a customer of theirs for over 20 years and am so disgusted with their customer service. I will not do business with them anymore!

I placed an order over 20 days ago, still don't have my order and It's over 30 min wait to speak to customer service. ABSOLUTELY THE WORST service ever!!! Ridiculous, I ordered from their catalog order was to be here in 10 days max. Old Navy or Kohls is here in a week, no more from this company ever, bet they will be going out of business soon.

I placed two separate orders on March 30, 2021. It is now April 9th and my orders are still in processing. Not yet shipped. I called customer service and was told it would probably be weeks before I receive my orders as they are backed up. I then asked them to cancel my orders since they haven't shipped. I was told I could not cancel but had to wait until I received items then return them at my expense!!!! What a scam. Please do yourself a favor and do not order from this company

My wife place an order for in stock items. 2 weeks later 2 of 3 items arrived. Nothing about the 3rd item on paperwork or website. Waited 2 more weeks & my wife called them. She was told it is out of stock before we ordered it (the website said otherwise for the first 2 weeks after the order). My wife requested a supervisor & was told a supervisor would call within the hour. There was no call. The next day we cancelled the order & I wrote to their customer support group. Ever since, I have been digitally harassed by one of their sister companies, Ello's. I nicely, but firmly asked them to stop via e-mail. They spammed me some more. I wrote to them again. This time I told them if they do not stop, I will refer it to the proper authorities (ICC because they do business in many states & the FCC which regulates e-commerce). BTW... We used to spend $1000 per year at their sister stores, Roaman's & King Size.

They always take orders for merchandise they don't have in stock. Sometimes while ordering, they'll give you a date as to when the item will come in, and they'll charge you and ship at that time. Many times, they'll just send you a USPS postcard or email telling you the order is either on backorder and will ship when available or they'll cancel your order because they aren't getting any more of the item. This is a very common part of their ordering process, especially for the 'Perfect Tee'.

I like the clothes but the cs is AWFUL. I tried to call them to get help processing an exchange for a pair of pants I had ordered that were too small because I refuse to just go with getting a refund because of the $9.99 fee or getting an e-gift card (the product was $19.99 so what would be the point?). I was on hold for over an hour and no one ever picked up. "We appreciate your business," yeah right! What a load of crap. Never buying from them ever again after getting this exchange business figured out.

Clothes run big. The shipping of $15.99 is to much. That's why I stopped shopping there. They give good discounts but not enough to make up for shipping cost. Why don't they ever offer free shipping? Thanks

Many years ago, I ordered from Roamans and Lane Bryant because I was a large woman who couldn't find clothes that fit in stores. Of course, these companies knew that already, which is why they took advantage by charging $75 for shirts and $150 for dresses, all made in China, and worth about 1/10th what they were charging. I lost hundreds and hundreds of dollars on shipping fees - I lost the money when they shipped TO me and I then I had to pay to return. I was paying $30-$40 to try on clothes, basically.

I realize mail is slower due to Covid 19. But no other company I have ordered from has taken this long. In early Feb I returned some capris and have heard nothing. No credit on my account or no gift card for the amount. I ordered a nightgown in early March, One month later I have heard nothing, received nothing. I've tried to call and the wait is too long.

First order from getting unsolicited catalog. I was excited ordering these trendy clothes. Should have found this site first! Ordered on 3/18/21 clothes for Easter. At the time of the order delivery was promised by April 1st. It’s 4/6 and no new trendy clothes. The items appear to be stuck in grove city waiting for USPS share post. It’s cheaper for companies to ship but tougher to track and often have delays. Hoping the clothes are worthwhile but I will never order again :-(