Woman Within Reviews

I have ordered from Woman Within for several years; I have never been disappointed in the items I've received, and always felt they were a good value for the cost. Their clothing fits me better than most. But these last two orders this summer have been a different experience, and it's all about communication and shipping. My credit card is charged within a few days of placing an order, and I receive a confirmation email, but that's it for weeks. I'm waiting again, my order doesn't show up on their website, and I'm trying to chat with a "live" agent who doesn't respond. This is very sad, really, and they are clearly losing customers; when customer service goes downhill like this, it's over. I can find another source of clothing, for sure.

The quality of the merchandise is poor. Wrinkles. Stiff. The sizing is off. Sizing isn't even close to usable. Delivery takes forever. And the cost is huge!!! And returning is nearly impossible. Payment/billing is like a shell game. You never know what you have paid until your order arrives…. Weeks or months after ordering. After returning a $100 order that wouldn't fit, even if it hadn't taken 2 plus months to arrive. They say orders are not shipped and if you try to cancel they say you can’t. I have over 6 hours and 6 different calls into the Billing Scammers to get my refund but to no avail. Sometimes they say they will get right on it and others they just hang up. This place makes internet purchasing seem like a horrible idea. I’m sorry I did. Will not make that mistake again.

Ordered a bathing suit for 49.99, was charged 139.40 on my credit card. They will not help with an explanation. Now I'm stuck paying finance charges on something I didn't order. I would never order from Woman Within again.

I returned items asking for an ecard because a refund request deducts 9.99 shipping. I never received my ecard and called 5/19/21. They erroneously processed my return as a refund and deducted 9.99 and were sending a memo to credit the 9.99. My partial refund appeared on my June statement. The 9.99 did not appear on my July or August statement. When I called 7/30/21 they said they could not credit the 9.99 since I was over 60 days. I advised this was an error on their part when processing the refund. The supervisor (Jess) said their system does not allow for adjustments over 60 days. I advised this was their error and I was told it would be processed when I called 5/19/21.

On 12/10/20, due to delayed payment notice of 3 days, I was charged late fee of $32. Since I had been a loyal, well paying customer of 10 years, I called customer service for reversal. They agreed to eliminate late fee charge, and charge was removed from my account 2/18/21. And I paid for all merchandise in full immediately. However, for some reason, in the following month, late fee was charged back to my account, even tho all my merchandise was paid in full on time. I then began receiving additional late fees with interest added on every month for each previous month, despite my calls to customer service. The total they have now tried to charge me is $232. I am now in process of reporting to Better Business Bureau and states attorney office.

I have bought from this company for many years. Never had a problem. This time I did not receive a shirt I ordered. I have called many many times, only to be told, that it will be shipped. It's been at least 8 weeks, still no shirt. Now they told me they refunded my money back to paypal. Was told this twice now. Still 3 weeks later, no refund. Finally I had no choice but to report them to paypal. This company is going downhill, not what it used to be..

Customer service was terrible. I called and they could not have cared less. Things were back ordered for MONTHS. The quality of the items we did get were absolutely horrible. I will never order from them again.

I ordered three pairs of shoes and two bathing suits for an upcoming family reunion at a local beach. After a month of waiting for my items, I contacted the company several times to check on my order. I was told via email and over the phone that orders have been delayed due to Covid blah blah blah. I never received a tracking number on the items I ordered. Then suddenly after 6 weeks and about 10 emails, I was told that my order was delivered 4 weeks prior which was impossible.

Updated on 09/09/2021: Andrea it's easy to say the same nice thing on every resolve that you leave on our accounts, nothing is resolved! The right thing for this company to do is to NOT charge me for product never received. Wake up woman. Do whatever it takes to take this company down. I have never dealt with such incompetent people as Woman Within. I called 3 Merchants to ask if it's legal to charge a credit card when you've received no product, I refused my orders, all 3 responds were exactly the same, it's very illegal. Those merchants were:

So..I have been ordering from Woman Within many years..Just recently had a issue that can't be resolved. That's why I'm on here. I want to make everyone aware of how they do things..First off I didn't order a cardigan that was on back order!..I ordered it on 6-6 21...Received a email saying it will be delayed again until Aug 25..Over 2 months. Unacceptable...I asked if I could switch it out for another cardigan that I liked that was in stock..They said no!!..Even though my money is being held and I can't touch it for this cardigan on back order..then tried to charge me another 10 dollars to have it shipped..(The new one with no refund going towards the new cardigan)...Scammers now...Don't trust...and change your card # my advice!

I haven’t even ordered from them in over a year!!!! HUGE SCAM. CONTACTING BBB.

The quality of the merchandise is poor. Might be cotton but it’s the lowest grade possible. Wrinkles. Stiff. The sizing is off. Several identical items can be inches longer or shorter. Delivery takes forever. And costs a lot!!! And returning is worse. Payment/billing is like a shell game. You never know what you have paid until your order arrives…. Weeks or months after ordering. They will try to send a gift card instead of returning refunds to your credit card. Chat is never available. They say orders are not shipped and if you try to cancel they say you can’t. Better to not risk it with this place. I’m sorry I did. Will not make that mistake again.

After a significant wait, I received two items of clothing from Woman Within. One of the items was not what I ordered and did not match the invoice. The process they described for me to receive the item I had been charged for was that first I needed to return the incorrectly sent item and wait until they processed the return. (It is not technically a "return" or exchange, but their error) and I have to trust that they will credit my account properly and then send the correct piece of clothing. I'm pretty sure this is illegal. I have sent the item back and have a tracking number from the post office. I think that should suffice especially due to the inconvenience.

When I first started ordering from Woman Within, everything was great. I received my orders in a timely manner and never had any issues with receiving what I ordered. Fast forward to around December of 2020, I ordered some clearance items, and only received one of the items I actually ordered. I received things completely different for the other two items. I returned the unwanted items, and requested to have my original order filled. I waited and waited only to receive nothing in response. I contacted customer service by phone and by email, only to get the standard "we are working on your order" response. I finally ended up getting a refund in May of this year.

I purchased some cotton boxers for women and after the 2nd wash and dry they fell apart. They wanted me to pay to ship them back and then charged my card for another pack of them. I did not order more.

Was about to place my order when I realized that every item in my cart was not the correct sale price. I called to get help and I was told by the customer service rep that when my order processed the price would be adjusted. I have called 5 times spending over an hour each time trying to get my $35 credit. They never gave me a credit and said after it shipped it would be adjusted. It shipped and they still won't give me my credit. I got an email days later that said they are giving me a $12 gift card towards my next purchase. I am calling my credit card company to cancel. I would never by anything from them again. Also their sizing is all wrong. They suck!

I have called this company to STOP charging me with 14.95 A MONTH for they call SHIPPING. I order ONCE A YEAR! When I do order, they CHARGE SHIPPING so WTF is the 14.95/mo for?? DO NOT buy from this company!! They will rip you off!!

My mom and I put in two different orders in May. She said that one of her items which was supposed to be shipped in July is now being shipped in August. My order is not here yet either. Part of mine was originally supposed to be shipped out June 7th.. I told my mom that I'm about ready to stop ordering from them. I know what it's like to get orders out on time.

I've been a long-time customer of Woman Within, and I really do like their clothes. When orders go as intended, everything is great and I like dealing with them, but--when things don't go as planned, it can turn into a real hassle. They really do need to find a better way to handle backorders. When items in an order are backordered (this has happened to me with almost every recent order), they aren't charged to the customer account until the backorder comes in. This is great, mostly, but--when there is an extended delay and customer information and billing options change between the order being placed and the backorder coming in, they send the item anyway. When they can't process the charge, they don't contact the customer; they send the bill to their collections department.

I ordered on June 24 with the expectation, based on their website, of 7 day shipping. On June 29 I received an email stating it was taking longer than usual and my order has not yet been processed, although my credit card had been charged. On July 6, almost a full 2 weeks after my order, I received an email stating my order had shipped and delivery time was 7 days. That was the last communication I received from them. 10 days later, tracking shows my package is still in IN. No estimated delivery date. I called customer service on 7/16, 3 weeks after my initial order and I'm told, "It's out of our hands at this point. It's with our shipping agent Pitney Bowes who will be sending it to USPS for delivery. You should have by next Thursday, July 22." Don't order from them unless you don't need the items for a specific event/date; or allow for 30+ days to arrive. At this point, I can't even review the products because I haven't received them.

Placed order beginning of June 2021, over 50.00, FREE shipping. Cancelled order via email 6/10 & 6/21. No response. Rec'd partial order on 6/21. Rec'd email saying that B/O was cancelled. I cancelled the order due to your scheduled shipping date. Would have rec'd too late!! The paperwork attached to the shipment indicates a shipping fee of 8.99, which I have NO intention of paying. REMEMBER, should have been FREE shipping. I don't know what has happened to WW but the service & communication needs major improvement!

Back in April I ordered a denim skirt. I trusted Woman Within size guidelines. I ordered in the size they recommended. I figured it might run a little big since it was plus size. Wrong. Too small. I sent it back. Cost $29.00 refund 13.00 approx. Never again.

I ordered two tops from Woman Within on June 10th. This was 5 weeks ago. I have sent numerous email messages to customer service and have called twice a week to find out where my order is. I keep getting “we are sorry for the delay”. Yesterday the customer service agent, who was hard to understand, said it would be here today. It didn’t arrive nor has any email been sent to me. I will never order anything from Woman Within again.

This is just the latest in many orders that I've been unhappy with. I ordered several pairs of pants, cost about $17 ea. One pair was defective...There was a hole in the fabric and the waist was huge, the legs too tight. (The other pairs were fine). I filled out the return slip, requesting a replacement for the defective pants. I waited for about six weeks, nothing came. Today I got my credit card bill and noticed that, instead of replacing the defective pants as I'd asked, they refunded my card a whopping $6.50! I called and explained that I'd asked for a replacement, not a partial refund. The lady said, "Sorry, too late, can't help you, but you can buy another pair if you want." For me this poor treatment and unwillingness to make it right was the final straw. I will find another place to buy clothes.

I ordered years ago and service was fair. Now service is beyond horrible! I should have searched reviews before ordering again. They blame slow shipping on covid. I don't think so. I've learned my lesson! If these items don't fit I will donate them as opposed to reordering. It's not worth the hassle! Save your time and money and go to a store!

To be clear I only gave 1 star because I had to choose otherwise I would not have selected. I ordered 3 bras from the company. It took 21 days to get it to me. Before the product arrived I was checking order status to see if it had shipped and it never left their facility. I called the CS person and confirmed it hadn't left. I decided to order the bra elsewhere. Received it in 7 days and it fit perfectly. I called Woman Within to cancel my order. They told me I had to wait to receive it and then cancel, keep in mind it has not left their warehouse but because it was in process it could not be canceled.

6 days ago they said they couldn't process my order. This is after a week of waiting to begin with. Now I can't get ahold of anyone to complain. There is no department for it. I will not be ordering from them again.

I ordered two of the same rompers/bathing suits. They were two different sizes with one being for my sister and one being for me. I ordered them on June 1st for our getaway over the 4th of July weekend. We did not receive these items until July 3rd which was a Saturday. The items were shipped to my PO box and the post office was closed on Saturday. Sunday was the 4th of July, Monday was the 5th of July and the post office was closed. I finally picked up the order on the 7th of July. My sister and I contemplated just refusing the order since it arrived too late for our holiday weekend getaway. Finally on the 9th of July we decided to keep them and opened the shipping package. These were two identical items only in different sizes.

This company has had my returned item for over three weeks. They sent me an email confirming it but they have not given me my refund. I called several times and get some sort of overseas customer service person who keeps transferring me to departments where I am on hold forever. Will never shop with this company or any of its affiliates again.

The quality of the items was sketchy at best. I ordered pants in petite length and they were longer than tall. The one item after being on back order for a month was canceled, the swimsuit I ordered was nothing like the picture so I returned it. I am still waiting for my refund one month later. This whole ordeal started back in May. Needless to say I will never order from them again.

I placed an order on May 22nd, and still have not received my product, I did receive the bill today, I called customer service and got nowhere. Asked for a supervisor who also was not helpful, he said my order should arrive by July 15th which is another week. Then why have I been billed, he could not answer that. He connected me to credit, which was not credit but the bank that holds their credit, so she connected me back to customer service, which disconnected me, this all took 1 hour and 15 minutes to get nowhere, if you are going to order from this place make sure you give yourself a 6 week lead way if you need the clothes.

I placed an order and have been waiting for it to ship for 10 days now. It still has not Then Shipped. I called customer service and I get no real response except for they are sorry and processing is taking a link little longer than expected. They will not give me any estimated shipping date. I’ve always been a customer of his, love the product and their shipping but at this point I’m ready to give up on the company completely.

Ordered an e gift card. Not delivered. Called customer service and was given an invalid phone number (10 digit phone number) to call to cancel. Tried to tell agent it was not valid phone, she refused to acknowledge or provide a valid number. Asked for supervisor told not in today.

I purchased a blouse that was wrong size, I contacted WW and they told me what I needed to do to return blouse. I followed their instructions and now 3 months later after multiple attempts to talk someone about why I haven't been credited for my return I get the run around with no answers, Then when I try to go through automated system it continuously hangs up instead of letting you talk to anyone. Besides not being credited my other complaint is when you do order they are extremely slow getting it out.

I would not recommend this company. Their clothes run way too big. They will not refund you when you have to send it back. You can’t exchange your clothes because you don’t know how big they will be. I sent my clothes that didn’t fit back on June 22 and called the next week. Customer service told me my return was received on June 25. I was told to wait about 7 days for refund to show up. I called today (July 7th). Now they are telling me they don’t have the order. THEY DO HAVE THE ORDER ….they said now it could be 6 more weeks to receive my order from UPS. That’s crazy….they deliver everyday. Would really like my money back? I would not recommend anyone to shop with this company. They need to be shut down. Doing this to people that are living on a budget and can’t get other clothes because they will not refund the money.

I would not recommend this company to anyone. I placed an order on 5/20. I have received some of the items but two did not ship. 2 weeks ago I cancelled one item but the other they told me would be in before July 1. Needless to say still not here. I emailed customer service, never got a response, and when I called today, I got little to no help. They merely said, it is in process to be shipped. It has been in that state since 6/25! I doubt it will ever ship at this point and I cannot seem to cancel or get my money back. My advice, just pass them by.

I placed an order on May 10, 2021. This was supposed to be my Mother’s Day gift from one of my sons. When I placed the order I had issues with placing the order. I had changed the address and for whatever reason it did not save the new address. The order was sent to an old address. Before they even shipped the order I called to let them know that the address was incorrect. They told me I had to wait until the order showed delivered to call them back and that I could do an affidavit and get this taken care of and get the items I ordered.

I placed an order beginning of June and still not here July 5, 2021. It shows shipped and has been sitting in Atlanta since 6/19, including USPS tracking number. No help at all from customer service, Covid or no Covid. I WILL NEVER ORDER FROM THEM AGAIN and all catalogs will immediately be trashed.

I have ordered from this company for years with good results though delivery time has gradually increased to almost unacceptable levels. The return policy is so cumbersome that the 2nd to last order I received I decided to donate the item rather than return it however this last order was incomplete. The items I received were great and what I expected however one $30 bra was not included even though the invoice said it was complete. I have been trying since May 15 (It is now July 5) to contact someone. There is no answer at their customer service phone line, the live chat is not working and 4 emails have only been answered with automated messages. I am done ordering from them. Good bye from a previously loyal customer who has spent many hundreds of dollars over the years with you. Very poor service.

I returned my order 30 days before the deadline. After waiting a month for my refund, I got an email saying I was getting a gift card. I called to resolve this and was promised a refund after proving they received my return in time via the tracking number. I waited 2 more weeks. I called again and had to talk to 2 more people. Half an hour wasted on the phone. 7 weeks from my return date, they are still promising a refund now. UGH. The clothes were cheap anyway, so NOT shopping here again. They also make you pay the shipping on the return. So this wins the prize for worst customer service I have ever gotten. There are much better places to shop. BEWARE!!

I have ordered at least two products from Woman Within. Very slow to ship. I do not like their "your account" system because it does not CLEARLY say an order is paid or not paid. If you get a super-bargain in your email-box, jump right on then and there because you are not given much time to respond. Well, I am going to 'fire' Woman Within soon and try another well-known company but will not name it (yet) because I have not ordered from them for a while and I want to be fair.

I had placed an order in March which arrived in a few weeks missing back ordered items. The free back ordered item arrived a few weeks later. On June 14 PayPal was billed but no item. I was told it was delivered but since they had the wrong address I’m out of luck. They will not refund my money.

I ordered clothing, received order. The quality of clothing was so bad, cheap material, made cheaply. (I used to get decent quality clothing from Woman Within.) I sent the whole order back, now it has been more than a month and I can't seem to get my refund. Have called several times, always tell me my refund will show up in 5-7 business days. Not happening. I had to dispute the transaction with my credit card. I definitely DO NOT RECOMMEND THIS COMPANY!! Plus, their shipping costs are outrageous, and when I ordered, it advertised free shipping with minimum order, which I had. Still paid shipping, Terrible business!!

I purchased 2 items in April and when they arrived they were the wrong size. I returned them immediately with the provided prepaid label for the USPS. After a month of not hearing anything I filed a dispute for the charges that remained on my Paypal account, I called both Woman Within and Paypal and they both pointed the finger to each other...I received a letter from women within on June 9th stating they had processed my refund...but it never showed up on my credit card. Fast forward July 2nd still no refund, and the charges that Paypal credited on my dispute, were not back on my account as owing. The total amount was $176.07, the refund letter stated I would be getting only $117.00 as they kept almost $60 for "Refund fees"..

May, 2021 I placed an order. First off it took 3 weeks to get. Then one item, a pair of women's bike shorts were BO'd. I was charged for what did ship. Finally, on June 10th the bike shorts ship. On June 16th a package arrives and I open it. Inside is a pair of men's slip on dress shoes with no receipt or packing slip. I call customer service and ask them to cancel the bike shorts (the need for them had come and gone) and I would return the shoes. The woman told me that she would cancel the shorts but because it wasn't my error that I could keep the shoes or send them back. Because I do not wear men's shoes I donated them to a homeless charity.

I'm really tired of their clothes rarely ever fitting me especially when I go by their size chart! What really kills me is when you order two different colors of the same item and they both fit differently even though they're the same thing just different colors. You have to pay an exuberant price to have their clothes shipped to you and they rarely fit so then you have to send them back. What's worse is that I had to wait 3 weeks to receive my order and they say that it'll take about 3 weeks to receive and process my exchange and if it takes yet another 3 weeks to receive my new sized clothes then that's a total of 9 weeks!

I have purchased from WW for years but that all ends now. Their customer service was totally inadequate and I was lied to a number of times. Word of warning:

June 25, 2021 I place an order with confirmation it would be shipped and delivered within 7-10 business days. Charged $19.99 for shipping and now product is delayed. Unable to reach anyone to cancel the order. I was on the phone for more than three hours and on chat for 45 minutes and still no results. Customer Service closed chat while I was trying to send message.

I recently made my first and only purchase from W.W. should be Thieves Within. Spend over X amt for free shipping. Did not qualify bc 4 items had to be backorder. Who knew. Called the C.S.female not good with English. She lied to me twice. Told me I did not type correct free shipping code then after I received partial order her reason was due to being backorder. Finally got a supervisor. She let me know sorry but it's the rules. Will give you 40% off next order will NOT be next order. I will begin to check business reviews before ordering.

I do love their product, however, when you pair that with 3 weeks or more to ship something. Shipping backorders separately and charging you more for shipping. Changing the price of everything I order from the catalog price to who knows where they got the price from (at times in excess of 10 dollars more)...and I returned an item, and got back only a fraction of what I was charged and that on a "gift card". 7.93 for a shirt that I paid 23.99 for. I just ordered another shirt from the catalog that is listed at 12.99, they changed the price to 17.99, This to use my "gift card". After this last order price switch, I am done. I will never do business with this company or its affiliates again and I would suggest to anyone looking to order from them to find another company to order from.

On June 24, 2021, I placed an order. As of June 29, 2021, it still hasn't been shipped! When placing the order, I was supposed to get $20 off if I applied for the credit card. I was accepted and when trying to place the order the discount wasn't being applied as promised. I called. Got 3 different people. I got a CSR that I could understand and hear. He said I was to get $10 off of this order and then a $10 certificate would be mailed to me for future use!! What a gimmick! Then he gave me a code to use for free shipping. I placed the order and no free shipping. Then I get an email stating that I qualify for free shipping on my order. But I have to sign up for something for free for 30 days then it's $1 a month! SCAMMERS!!

In early May I ordered some bras from WW and received them probably mid-May. I didn't like the fabric so I returned them that same day. I received a statement in the mail today which included a late fee and didn't show my return. I spoke with customer service and they acknowledged that they received my return on May 25 but it had never been credited. She told me she would credit $48.02 and I asked about the late fee. She transferred me to the credit department who said they don't see any credit applied and she can't remove the late fee. This is a very short synopsis of a call that took an hour between transfers. Their "service" is not helpful and the last lady I spoke with was very rude. I will never give business to WW again!!!

I placed my order on June 15th. They took 2 weeks before my “in stock” items were even shipped. I received a package with my name on it to my address today June 29th. When I opened it up the items in the package were definitely not what I ordered not to mention 2 sizes too small and hideous. I took out the shipping slip and it was somebody else’s slip entirely. I live in Michigan and this order belongs to someone in California. I called customer service and they said to use the shipping label to send it back. I then asked about my order which has already been deducted from my bank account. To this they said that shows it’s already been delivered. They don’t seem to understand that yes I got the delivery but it was not my order.

I thought I would try to order from this company. Once my order was placed, it took over a month to arrive. I opened the package and was disappointed in the 3 items I purchased. I decided to return the items. WW provided a return label. I mailed the package on June 7 and am still waiting for my refund...3 + weeks later. Tracking number was submitted to USPS, the carrier, and indicates the package was returned. I called customer service and first was told they have not received the package. After speaking with a supervisor, she was able to locate the package and INDEED it had been returned and received 6 days after I first shipped it back. She immediately provided me with a credit to my account. While her customer service was very good, I am overall disappointed with the company and will not order again from them.

I placed an order on June 8th.. The company received full payment.. Shipping as well.. I FINALLY received the items on June 29th and it is missing one item! Their shipping manifest said it shipped out, which is not the case... The order number is #** and the item #0537-06955-9999 white 3x... I then went to call customer service.. Spoke with a VERY RUDE gentleman who could barely speak any English.. Asked to speak with a supervisor whom he would not put on the phone.. Then placed me on hold for a "specialist" where I said waiting for over an hour!! If this is how this company conducts biz.. they won't stay in biz very long.. I will be reporting this to my bank because they did receive full payment.. as well as the Better biz bureau too.. Customer service should not be this difficult once a company GETS PAID and sends out incorrect items.. Be very leery of this company.. They make it EXTREMELY hard to get in contact with!!

I have been a Woman Within customer for several years, I placed an order on 6/18/21 & it stated still processing so today 6/28/21 I called Customer Service & the order still had not shipped. CSR stated it takes 14 days to ship??? It will not ship until 7/1/21 supposedly. Woman Within use to ship out within 2 to 4 days generally & I would have it within 3 to 5 days later by USPS, they have it posted that there are delays in orders using the Covid excuse which is lame and shipping delays but with their shipping charges having increased astronomically I would think shipping would be processed a lot faster! For 2 items the total was $23.96. They charged me $8.99 in shipping and now it is taking me 14 days to have it shipped...

I placed and order for an item on June 6th, 2021. As of today, June 28th, 2021 I haven't received it. According to my "order number" it wasn't shipped until the 17th which is almost 2 weeks later and now it's almost 2 weeks ago since THAT has been shipped and NO package. This is beyond subpar service. Warning: Beware Woman Within!

I have placed my last order ever with Woman Within. I will no longer be doing any business with them. I ordered 2 items on June 6th. They took my money on June 7th. Today is June 27th and I have still not received my order. I sent two email inquiries because the tracking information they provided said that my order had been delivered to Monroe, NJ. I live in Middleton, MA. I received no feedback from either of my inquiries.

I ordered 4 pkgs of briefs. The wait to receive them was extremely long. Finally I received the package. I was sent 3 pkgs of briefs and one enormous black bra even though the packing slip stated 4 briefs. I called customer service, and was told I had to send them back using their shipping label in the package. Their free label would cost me $9 to use. Then I could get a refund on an e-card for their store which I will never use again. Or I could reorder the briefs for $3 more a pkg because they were no longer on sale. Also I used Paypal and they do not accept returns from paypal, you must deal with the company.

I'm in my 3rd week of my order (1 robe) being in "Not Shipped" status. The order tracking says it is "in processing". I called to have the order canceled because I had already bought another one elsewhere. I was told the order could not be canceled since it had been processed. But according to their website it said it was "processing" and "not shipped." They basically stole my money because I ordered and paid in good faith but the product was never received and was told I could not get my money back. I recommend anyone and everyone go elsewhere.

I never write reviews, but this company is so bad I forced myself to do this. I ordered a swimsuit more than a month ago, it has not arrived yet, they keep the cost of the item as "processing" in my bank account so that the money cannot be used for anything else and it cannot be blocked or charged back since it has no gone through yet. I called customer service since they would not respond to emails, the lady in china told me there is not option to cancel and she does not know when it will ship, that I would have to send it back after I received it, in the mean time, they continue to hold the money.

This company should have no stars!! I applied for wwn credit card and placed an $80 handwritten on their order form in 30days to receive $30 off my first order. A month later no record of my order. I called customer service and they said because I ordered more than 4 items they discarded my order. No communication of any kind. Since they don't need the money I am cancelling the credit card and not ordering from this company. The first order I placed took 2 months to get the clothes!! Beware of this company.

I ordered several items to take on vacation. I placed the order on May 6th. Items were not delivered until May 27th. I tried to cancel the order before I left for my vacation, as I would not be able to take the items with me, I wouldn't need them when I returned. I was told I could not cancel. I was worried about the package just being left on my doorstep when I was gone. I live in the country. I returned the items in the envelope they sent me, I used the label they also gave me but was told I would be charged $9.99 for my return. The items left my local post office on June 10th. Today is June 15th and the company is saying they still don't have them. Their customer service is HORRIBLE, the people working cannot speak English nor do they understand English. I have nearly $100 in returns out there in limbo. I WILL NEVER ORDER FROM THEM AGAIN. Soon going to be a 2 month ordeal.

I placed an order on 5/7/2021. The items were never received. On 6/3 I sent an email inquiry as to the status. On 6/4 I received a partial refund. When I called to inquire, the items were all logged in as "returned". In the past 3 weeks I have spent over 5 hours on the phone attempting to get the remainder of my refund. I have received multiple excuses, no one has been able to explain or fix the refund. I have requested to speak with a supervisor or be given a number to do so and have been refused, I've just been told to "call back" and received at least 50 "I apologize" statements, but still not fixed. I have had positive experiences in the past and that was my reason for using this company, but this is about the worst customer service I have ever had.

I am at a loss for words...I am trying to get a refund on some articles of clothing that were returned. Each time I call I am told it is in route or has been returned yet nothing shows up in my account. I logged in to verify the status...all of my order history from the company has been deleted prior to this order. I am just besides myself. The customer service after hours has been outsourced and is terrible.

25 days ago I ordered clothing. Over $156 order. I still have NOT RECEIVED. I called customer 5 times. Same response - it’s processing not shipped. Demanded to speak with manager - put on hold. NO ONE answered the phone. Line disconnects after on hold over an hour each time. Researched for corporate office located in Michigan - they do not provide info. I will filing consumer complaint. BUYER BEWARE - STAY CLEAR WOMEN WITHIN.

I return some product to Woman Within in February. I still have not received my refund. I being trying get this resolved but still have not. I called a stay on hold for 2 hours. When I finally got someone, they put me on hold and hang up on me. Woman within is the worst store. They email me today, telling that I am Not due for any refund. I am Not paying for something I don’t have. I return it to woman within with their label. I am never shopping there again and I would not recommend this store to anyone.

I purchased 3 shirts and quality material, unfortunately I had been very sick and stayed at my daughter's. I missed the return date that they allow. I asked for an exception to return the items because of my illness and the woman on the phone said no. I asked if she could ask her supervisor because of my illness. SHE HUNG UP ON ME. Will never purchase again.

I ordered items on 24 June. They were to arrive NO LATER THAN the 14th of June. The items are not here. At one point, I was told in a vague email that they were running behind. I called. The reprehensible so-called customer service reps let me know the items had not shipped. I told them to cancel the order. Suddenly, their "English" went from bad to worse. Assuming my cancelation request was deleted, I emailed. They responded the next day, promising an actual answer as soon as possible. No answer came. I emailed again, They ignored me. I called. Twice, after leaving me on hold with horrid music forever, they answered and hung up.

Normally, I have zero issues with Woman Within. However, this time around, I had ordered items and most of it did not fit me properly which included 3 pairs of shoes and a jacket. I had sent them back with their return label on May 7th by literally walking it into the Post Master myself. The items were supposed to be returned onto my credit card in which it was purchased on. 2 weeks goes by and still no return. I call only to find out the package is MIA in the postal system. To be more specific between it being logged in at the post office and being picked up by their 3rd party logistics vendor.

Placed an order on 6/9. On 6/14 I received an email that states: "Due to current precautions and increased order volume, it is taking longer than expected to process your order." No updates since then. I know what's going to happen. When they finally get around to working on my order, everything (that was on sale) will be out of stock. Here's an idea: If you can't fulfill orders in a timely manner....stop taking them!

I ordered 5 items on 5/4/2021, and they charged my card for all 5 items plus shipping! On 5/21/2021 I finally got 4 of the 5 items and they recharged my card again for those items, Yesterday 6/21/2021 they charged my card for the 5th item, which I have not received, I have emailed their customer service 4 times and have gotten no response! My opinion this company is a rip off, quality of merchandise is not that great, but double charging.

My mom is in assisted living and ordered summer clothes in May 27. Still have not received them and I cannot cancel the order because it has been in processing for 2 weeks. They keep emailing me specials, yet they cannot complete orders they have.

Ordered late March begin of April. Took over a month to receive items. Next day after receiving items returned half due to didn't fit. It's been over a month and still waiting for refund. Haven't gotten a response other than order is still processing.. Call and get slapped on hold for over an hour. I will never purchase anything from them again. Still waiting for refund and answers.

After waiting a very long time, I finally received PART of my original order of 5 pair of jeans. (4 of 5 were received). Two were so badly sized it was amusing, so I used the return slip/label included to return them the very next day. This was over a month ago now and they are still saying it was not received. I also JUST received the final shipment. Imagine my surprise to find it was a sweatshirt rather than the jeans I ordered.

I have placed orders in the past and have never experienced such a long delay in getting the items processed yet alone shipped. I placed an order on May 24th. All items were available at the time of order. Now some are back-ordered. I can not get any answers on when the items are going to ship. I was on hold two days in a row over 2 hours and nobody ever picked up the phone at customer service to speak with me. When I finally was able to get through and I wanted to cancel all my orders, they refuse to do it. They said the orders were being processed. I even offered to upgrade my shipping service to expedite delivery but they refuse to do that as well. There is no way that it takes a month to pick a shirt off of a shelf, box it, label it, and ship it out. I am told that there are problems due to covid restrictions. Hello! Covid doesn't exist anymore! Get your people back to work and fulfill customer orders.

Placed my order on 4/5/21, but not delivered until 4/27. Didn't mind that as I understand the delays. The tunic was too big for its size so I sent it back, took a month to get there and it's recorded on their site as being received on 6/8/21. I chose to get store credit, which would give me a full refund to order something else from their site. To date, the refund has not been recorded on the site and I have been searching since the return was received. I can understand the return taking a while, but I should have received my credit already. I tried calling but the customer service reps are clueless. The last rep cut me off before I could finishing asking my question.

I placed an order May 5th, understanding pandemic delays. I looked it up and it was shipped May 28th. I emailed them and received a generic message back. A week later I called and kept being placed on hold until I finally gave up. It says you can track your order. I haven’t been able to do that either. I signed up for texts and haven’t received one. It’s almost the end of June and I cannot find out anything regarding my 99.00 order. They received their money May 5th. I have used them prior and not had an issue however now that I do the customer service is all but nonexistent. If I could I would give them negative stars.

I ordered a bra from them on April 25. First time I ordered from them received email saying it was shipped May 19th. Then received another email and also tracked the package saying it was in transit on May 21. I tracked once a week and said estimated delivery was May 25. Nothing, checked again and then it said estimated delivery May 28. Still nothing so I waited for the holiday to get over and tracked again and it said on its way. It's June 19 and still no item. Will not order from them again!!!!

I placed an order with this company and they said it would ship in 7 days. I waited over a month with no word so I thought my order didn’t go through. I tried to email-no reply. So, I placed order again one evening but the next morning I decided to call. I got an answer and began telling my experience. She informed me my order was on the way so I said, "Cancel my order I made last night because it’s the same order." She said, "No, we can’t do that. It’s already on its way." Well I did receive the first order but now I in a dilemma about the other order she wouldn’t cancel. If I refuse it when it comes, will I get my money back, she said I wouldn’t. So I will never buy from these guys again despite my wanting the product!

I was told by a rep that people often decline rewards program, but are charged for it anyway. This is fraud! I discovered the charges on my credit card. I called and it took 3 hours to get it canceled.

I have ordered from Woman Within in the past. Since Covid they have doubled their normal shipping charge to $16.99. I did not get an order confirmation email. Cannot check the status of my order on their website. I had to call & the rep said delivery is July 14th. THAT'S 37 DAYS TO GET MY ORDER!! I asked to speak to a supervisor & after being on hold for 3 min, he came back & said none available.

I ordered a dress in March. I had to call to seek updates with promises over and over that the dress was shipping in three days, within 5 days, etc. It was a new story every time. Finally received in late May. It was HUGE. Called before I decided if it was going to be a return or exchange to see if they had it in stock. Assured had plenty. Returned for an exchange. Again no communication. Called today.. 1st rep told me they had received my return but it was on backorder until Aug! Told her not acceptable and wanted a refund. She put me on hold for 1 hour 14 minutes when I asked to speak with a supervisor. I finally had to hang up.

Received a package that was ordered on June 2 today June 18th. In the package was one item the other not in the package.... The invoice showed 2 items shipped. Only one was in the package. Waiting for credit dept. which does not answer the phone.

I placed an order on 5/4/21 based on their size chart and all but three came 3 weeks later and they were huge. I returned them immediately following their return process. Now it is 6/18 and no items! I tried emailing and calling. Calls just go to automated system. I probably will not get a response to my email from their CS. I am assuming my money is just gone!! I will never use them and will warn anyone not to use them!! I unfortunately have to leave the email notifications on in hopes of hearing about my items, but instead all I get are emails with discounts and sales offers. Ugh! This experience is the worse online ordering experience I have ever had.

They have no trouble charging an obscene amount for delivery and returns but are never on time. They don't try to send some of it out in stages. The total charge appeared on my charge card right away despite being informed in emails of repeated delays to the actual delivery. If they want to use the reason that they received more orders than expected during the sales they are a poorly run company because this is a constant problem. I will not order from them again and advise others not to also.

I placed an order 12 days ago, as of today it has not shipped and they won't let me cancel the order and they refused to. I asked to speak to a manager and was told no. I will never order from this company again.

On May 24 I put in an order and it is now June 17. and still haven't received it. They would not let me cancel the order, saying it's already in process. I also ordered a single swimsuit and they sent the wrong item. When I asked if I could send the wrong item back and get get the right item, they said no they would refund the money and I would have to reorder the whole thing. Summer will be over by then. I am beyond disappointed in their service.

My experience with this company has been THE WORST I have ever had. I placed an order For $192.81 on 4/23. The order was finally processed on 5/12 with one item on backorder. I paid $19.95 for shipping & did not receive the items until 5/23. I sent 3 items back for return on 5/25 using the label that was included. As of 6/16 there is no word as to the status of my $85 refund or package being received. I have called & got the run around from customer service, they transferred me to another line & I have now been on hold for 35 minutes. I also just discovered they are planning to charge me $14.95/month for the rewards program they claim I signed up for. WHAT???? That is NOT happening as I will never order from this company again.

PLACED MY ORDER on 5.19.21. Received email notice 4 of 6 items were being shipped on 6.7.21. Tracking info said my package was "available for pickup" on 6.12.21. It is NOT HERE WHERE I LIVE. Why would the wording say "available for pickup"? Does this mean it is "available" somewhere else other than my address? I checked my lobby security camera footage for the time and date it was said to arrive--nothing. I called the Customer (non) Service number at 9:30pm on a Wednesday night and was told that the average hold time was 30 minutes(!). WAITED 60 MINUTES--NOTHING, NO RESPONSE. Sent 2 emails to Customer Service. Is this company's service deliberately terrible so as to frustrate dissatisfied customers so that they give up on getting their order or a refund? As of this writing, I feel lied to and ripped off.

Ordered $300+ from Woman Within on 5/26. Today is 6/15 and still nothing. I have been a customer for yrs and this is the worse. I called a few days ago and was told my items were shipped (also stayed on hold 34 minutes). Today I decided to call again and was told it was not shipped. They put me on hold for 57 minutes to a customer service dept (you cannot speak to any service dept), ok so now I was told I should get it by 7/7, their excuse was people got stimulus checks and bought more clothes. WORSE COMPANY EVER and don't forget they also sell from Roamans, full beauty, and more. Find another place to purchase your plus sizes. They are out there. They would not cancel my order and when I said why it wasn't even shipped yet they said, "We don't have the capability to do that BULL", do not buy from this company or any other that they represent.

It took 2 weeks from order to shipping and then another week to delivery. Okay I can live with that. But then there was a problem with quality control. I ordered a 2 pkg sleepshirt. One gown was 4" larger than the other. I also ordered bike shorts size M. The order was marked M but the ones shipped were 2X. Obviously that won't work. When I ordered it was with free shipping and return so I used the supplied label to send back the incorrect items. Apparently the post office doesn't know what to do with the package because it never got past the "shipping agent" at my local post office.

I have been a Woman Within customer for over 20 years. I placed an order of over $300 on May 31st. Got confirmation email stating order would ARRIVE within 7 to 14 business days, and yet, when I check order status is still says PROCESSING. Not even shipped yet. On June 5th I got an email saying it was taking longer than normal to process order (due to COVID) and would send me shipping notification with tracking number as soon as it ships. Almost every item was in stock when ordered. I then contacted customer service via email on June 10th & June 11th and got the same canned response. Sorry it is taking longer....

I ordered online over 3 weeks ago and paid for 7 to 14 days to received my shipment. It's been over 3 weeks and they have NOT even processed it yet and said it would be 2 more weeks to process my order of summer clothes. So, at best, 6 weeks to receive my order. Obviously, I don't want to wait until mid to end of summer to receive my summer clothes. I asked them to cancel the order and they refused to. Since then, I've looked up other reviews, and this seems to be standard.

I have been a customer of this company for many years because I cannot afford better and I am disabled and house-bound. This company will offer a 'SITEWIDE SALE" at 50% off with the promo code they supply. The problem comes when entering the code returns an "Invalid Code" response. If it does go through the clothes rarely wind up at my door. I often get several months of multiple postcards stating the item(s) I ordered are "Backordered". After months of stuffing my mailbox with these I am most likely to finally get a notice stating the order cannot be completed.

I have been a customer for several years, and had few complaints, but these days there are several, one they charge for restocking on returns, and worst of all they are not shipping orders for over 2 weeks to a month or more now on all orders. This is not acceptable I ordered items I need now, I chatted with a person and asked just how long I will be waiting without an answer. Let me tell you I am tired of companies using this whole Covid excuse and it is a big farce, I know personally that companies have stockpiles of merchandise in warehouses. Anyway they need to give customers expected arrival times and stick to them or beat them to keep good customers. Yet they have no problem taking our money up front.

I have bought things for years from Woman Within.. I am on a fixed income but I pay the prices for their products even though I think it is a little high. I bought 5 pairs of pajamas with my stimulus money. I am so disappointed because they have faded so bad (and no I haven't been over washing).. The seams are coming apart as well.. Their sizes fit me well..that's why I keep coming back.. I am just so disappointed!

I made a large order with the company Woman Within for my disabled sister the first week of May 2021. Over $500. On May 21 I received an email apology for a shipping delay. It is now June 11, 2021 still no package and no way to contact this company that has my money. I don’t even know how to cancel an order with them. They have limited company contact information. I think they are a scam.

I ordered items on 5/31/21, and the status is still “Not Shipped”. I sent an email to inquire about the status, and received a canned response. Calling the 800 number resulted in speaking with a person who couldn’t understand English, but managed to tell me that “Cancel we no allow.” I will opening a dispute via my credit card company if I do not receive my order within seven days from today. This is rather surprising because I have been ordering from this company for several years and have been very pleased. Something has changed drastically. Too bad!

I am a first-time buyer and I will never order from them again. I placed a $300 dollar order for clothes for our vacation. The order showed" in process" the day after I ordered. 7-14 days to ship, as of today it still shows "In process". I called today to cancel the order because I wouldn't get it on time and I didn't want it sitting on my porch while we are on vacation. I was told once an order is "In process" it can not be canceled. I asked to talk to a manager. I was told there are no managers on the weekends. They transferred me to a specialist, who told me the same thing.

I ordered shoes for a wedding after a Google search for “wide heels.” I was grateful to find a decent looking pair at a very reasonable price. They did the job but were so horribly uncomfortable I had to switch to sandals mid-affair. Fine. I tried a couple of blouses and was seriously underwhelmed, even with the super low prices. The material looks like it will unravel at first wash. I determined I just won’t order from them again. Fast forward to almost 2 years later and these people just can’t quit me with the catalogs!! I have received at least 10 magazine sized catalogs since, even with no less than four requests to stop. My last request/demand was with emphasis on how awful their products are and threats to bad-mouth them to anyone who would listen, but that didn’t help get me off their mailing list. Do not order from these folks if you hate wasteful ads and terrible products that are low cost only because they are cheap.

Placed an order with Woman Within and the agent on the phone said it usually ships in a day. So I wait for my shipping email. I check 3 days later and it has not shipped yet so I called again. They tell me it is a standard 8-15 days to process in the warehouse and then 7-14 days for shipping. So I ask her to please cancel my order since it will never arrive before my vacation. The agent says she can't cancel the order and that I should wait to receive the package and then pay to return it. I find this practice to be fraudulent. If it has not been packed they should be able to cancel.

Placed an order on May 24, their site says May 25. The site says 7 to 14 days to ship but allow a little extra time. Sent 2 emails asking for updates as the order info on the site says processing and received no response. Finally called this morning to be told the order is still processing in the warehouse and they have no idea when it will ship, check back in a few days. I asked to cancel and was told I couldn't because it was in processing. The woman was polite but just kept repeating that it was processing in the warehouse and she couldn't tell me when it would ship. If I had any clue it would take this long I would have never ordered. I have ordered from Catherines several times in the past with great customer service, I was expecting the same here.

Made an order for two pairs of women's shoes on Today, Friday June 11, 2021 @ approx. 12:45 pm. I realized that I need to make a change to one of the items that I wanted to purchase. I called their number and reached a representative who informed me they would not allow me to dancing my order. I simply wanted to change the size. I was told if I place an order after approximately 12:30 pm ET I couldn't make any changes to or cancel my order. I stated that this was bad business practice unknown to the consumer.

Updated on 07/13/2021: Woman Within is a terrible company. I will never do business with them again and they should be investigated for their bad business practices. I had to file a claim with PayPal (method of payment) in order to get my full refund. They SCAM AND LIE, and I have posted my receipts purchase and refunds on here as evidence. You can find many more women they are scamming currently on their FACEBOOK.COM page. Please take a moment to check up on them before doing business with any of their companies as they operate under many different names.

I would give this company 0 stars, if could. I placed an order in May 2021. I was excited because of the styles and colors. When I received my order, everything was too big. These do sizes run large. I attempted to call the company 4 times, without any success. The first 2 times I called, hoping to get a return label, they sent me another invoice. The final straw was the 4th time I called. The representative on the line had poor customer service, was not understanding of the problem, and refused to listen to me. This experience has been the most negative experience I have ever had. I will NEVER shop with this company again! I am concerned that their lack of customer service will result in me losing my money.

I have been shopping with Woman Within for a long, long time. Probably 25+ years. I've literally spent many thousands of dollars over the years. I had always been satisfied with the quality of the clothing and with the excellent customer service and delivery times. But for the last few years, since Woman Within partnered up with OneStopPlus, Roaman's, Swimsuits for All, and the other brands, Woman Within has gone far, far downhill in ALL areas of business. Simple, in-stock orders take weeks to "process". Once it finally processes, Shipping is slow. Don't even try to blame Covid-19, because I'm not buying it. Other companies managed to keep delays down to a few days here and there, not WEEKS before things even get sent out... Their "sales" and "rewards" are laughable. Here is a typical Reward situation:

Had to wait extra weeks for company to ship one item on backorder. I waited and returned the items from the order I didn't want... They sent it back to me as too late to be returned! What a joke! Delivery delays all around and their return timetable is far too short given no customer service, no return tracking, and overall lack of communication.

This will be the LAST thing I order from Woman Within!! I've had NOTHING but problems with them. They always have an excuse as to why it's taken so long to ship!! That's ridiculous and unacceptable!! I wanted to cancel my order, but they refuse to. It's one thing if it was shipped, but it wasn't!! I plan on filing a formal complaint to the BBB regarding them!! How are these people still in business??

I placed an order with Woman Within on May 10, 2021.. Checked the order status regularly since it seemed to be taking much longer than, usual.. and every time I checked, my order was still in processing and not shipped. $160 in merchandise and $19.95 shipping. I contacted them on Twitter and received nothing but, the same old song and dance. Enough is enough. Today is June 8, 2021 --- I called and cancelled my order. Now, I get to go somewhere else and find myself some much needed summer clothes. I will NEVER do business with Woman Within ever again. A note on the receipt says Shipping Method: Regular --- Will arrive within 7-14 business days, to the contiguous US. WHAT A JOKE.

I was really happy with this company due to the prices and clothing quality. I have an item on backorder since April 28, 2021 and it still hasn’t even shipped. I called customer service two times, and got an excuse about COVID and the warehouse being backed up due to the popularity of their new spring line. The customer service agent seemed to have no interest in helping me of resolving my problem. He just kept repeating the line above about COVID and the new line up.

I placed an order on May 30th along with three other companies. I have received all my products from the other companies and noting from Woman Within. I received an emailing letting me know nothing has been shipped and my order will be delayed due to COVID.... Like others are saying the email comes a week after placing order.

You can not get someone to help you, you can call and wait on hold for over an hour if you have nothing else to do but wait, I am a busy single hard working mom, I ordered ONE 8$ bra and have paid over 60$ for it already, they want another $18 or if I don't give it to them (they already affected my credit score by THIRTY points!!) they will affect my credit score again, so either I pay them more money for ONE $8 bra or have my dreams of ever buying a home for my child and I go down the drain anytime soon! it took me a year to get my score up that 30 points and in one instant from this bill it's horrible again. I cannot get any help and keep getting told to talk to Comenity bank, I call them and they tell me to call Women Within, so again I sit on hold! GRRRRR I honestly can not even look at that bra now!

I place an order 5/5/2021 and never received my order. 2 pages were sent via mail and the 2nd page was lost. On the phone for 1.5 hrs in an effort to complete original order. Prices increased substantially from when I placed my order. No one seemed to know how to do their job worth a damn.

I placed an order 5/8/21. It’s now 6/5/21 and the order didn’t even process. I called to cancel the order since the summer season is already halfway over and the order was all summer clothing. Was told I can’t cancel the order. I was told to just relax, it will ship shortly. That was a week ago, order still hasn’t processed. I was really hoping I’d enjoy buying from this company because I like online purchasing. That was my fourth order from them and it will be the last. I assume I will never receive the order at this point. Watching my account to make sure I am not charged. Can’t wait for this experience to be over!

I wish I had researched Woman Within before ever placing an order! I would never have done it. I received a catalog from Woman Within a few months ago and liked several of the clothing items I saw. I eventually decided to place an order with them expecting it to arrive in a typical online order time frame (say a week or two). Wrong! It took 3 weeks for the clothing to arrive.

Ordered 2 items on 5/7/21. I called on 5/19/21 because the order didn't show items as being sent. I saw that an old address was the "ship to" for the package. Spoke to "Christian" that didn't understand or speak English. He kept repeating "still processing". He COULDN'T change address because it was, "still processing" which means it hasn't been shipped. I called back on 5/21/21, and spoke to "JC" another rep that barely spoke English. I tried to change my address, it was "still processing". He could change address, but he repeated it all wrong. He didn't make any sense.

After waiting for over 3 weeks for my Order #** received on May 20, 2021, I was completely shocked as to the 2 bra items received. First, the material was of POOR quality and it seem that they were previously worn. It was also WRONGLY labeled as 38DDD, and when measured, it was actually 32DDD. I was appalled that these types of merchandise are being advertised and sold to female customers BY WOMAN WITHIN. I will NOT purchase further items and had requested to be removed from their emailing list.

Have received wrong merchandise and have had merchandise never arrive. Been billed, never credited and I paid it in full. Last order returned wasn’t even my order. Nobody speaks English well enough to help. I have been a customer for 20 years this past year has been horrid service, shipping and help. Comenity Bank says talk to the consumer- I feel they don’t care at all except to get their money. So I’m out my order, I’m still owed a credit and not one of these two gives a rats butt. Terrible.

Updated on 06/02/2021: After putting my first complaint about Woman Within on this site, Woman Within said they sent me a private message. They did NOT. The problem again: I sent a return back to Woman Within at the end of May 2021. I have never heard back from Woman Within about my refund. I am out $75.00 now. Chat is disabled on the Woman Within site, and the emails are robotic, with nonanswers about any problem you have. My order was not even acknowledged in the emails sent to me. Don't know what is going on at Woman Within, but be warned about this company.

Updated on 06/11/2021: This is an update for me, my order came June 10th. I was happy to receive it, still almost 6 weeks from order date. I will keep the order. I don't want to mess with refunds. If you order from this company, plan on maybe 6 weeks.

I ordered products from WW and after learning some wouldn't be available for months, I attempted to cancel those items. Not only was I told that I couldn't cancel because the order was already being filled (haha) but I was told that I could refuse and return items and just pay shipping charges... My expense for their not cancelling my order? I spoke with one telephone operator and then a supervisor who went from rude to more rude. They would not accommodate my request to cancel and part of the order arrived today. They had the nerve to charge for two items expected to ship in July. This is not good business and I cannot give them a poor enough rating.

First time order placed on 5/9/2021. I usually will not pay for S&H, but really needed these clothes. Of course after the order is placed, I receive an email saying to expect a delay in receiving my order. It is now 6/1/2021. No longer need these items. Gave them 16 business days to get this done and nothing. Chat and email feature do not work on website.

I received several private messages from Customer Service and my issue has been satisfactorily resolved.

I have been shopping with Woman Within for 15 years. I have recently had problems with billing and shipping. I got a credit for return on clothes I received. Nobody could tell me where the credit came from. I do have a gift card and a credit card but they could not tell me where the credit came from. After 4 calls I talked to a lady in Texas that was able to clear it up for me and I made my purchase.

I placed a large order on 5/8 for 2 swimsuits, a robe, maxidress, 2 PJ sets, 2 shoes. Was charged the full $300ish and told would ship max 14 business days. I then placed another order on 5/9 for 3 shrugs $100ish also 14 days max shipping. A week later I got an email not shipping and running late. Blamed COVID. Another week goes by another late not shipped due to Covid email. 3rd week I call 45 min hold. Cannot cancel. The swimsuits and water shoes were for Memorial Day weekend trip I had to cancel. No suit no money to buy elsewhere.

Placed an order on May 19, 2021. It's now May 30 & the order hasn't even been shipped yet. Like everyone else, they find it easy to blame on COVID but nobody believes that flimsy excuse anymore & it's highly likely it's something else. I was told on the phone that the warehouse hasn't even gotten around to processing it yet. Used to take 2-4 days to ship, now takes 2-4 weeks/months. Sounds like they're having massive personnel problems they can't handle, probably by employees countrywide demanding higher wages.

I placed an order with Woman Within on May 7. Because I have ordered from this company many times before and had no problem, I didn't notice that their shipping policy had changed. The email order confirmation I received said I would get my order within 7-14 business days. Now it's May 30. Today was the first time I was able to get ANYONE on the phone from WW, and I have emailed numerous times and never received an answer. Every other time I have called, there was a recording saying no one was available to answer my call.

I ordered over $200 worth of clothes on May 5th. May 29th they still haven't shipped, so I called to cancel my order. I was told it can't be canceled because it's in processing. Here it is, May 30th, 25 days after ordering and it still hasn't shipped. I get multiple emails a day trying to get me to purchase more. It's highly annoying!

I ordered from Woman Within on May 15th and here it is May 30th and still has the status of not being shipped. But to top it off they charged my credit card a random $1.99. No explanation and when I look at my account it shows an order number. We all know nothing at WW costs $1.99 if there was there would be their typical $15 shipping on top of it. I sent an email to them to which of course they have yet to respond. I've ordered from them in the past but this will be my last order. I get that for whatever reason they may be behind but there is no communication with customer keeping them updated. The random $1.99 charge has me concerned as that is what another company called The Avenue was doing to their customers for which they were sued and lost.

Every time I have ordered it takes over a month to get items, charge always paid off, returned 2 items May 1. Still no credit. I have called several times, but I’m on hold for over an hour, I emailed never heard anything! Terrible customer service!!

I placed an order on 4/29/2021, and shipping states it finally shipped on 5/16/21. The last scan is in Indianapolis on 5/18. Customer service answer is, "Wait. It is on its way." I have phoned several times and even asked for a manager. Customer service said that waiting is their policy and would not put the manager on the phone. It is now 5/29 and I have still not seen my order and customer service is doing nothing. It is real disappointing to have paid for something you don't receive the items.

I ordered clothing on May 12th. As of today May 30th I have not been advised of delivery. Tired of waiting and finding the same article on Amazon at a lower price I called to cancel the order. I was advised that once placed (not mailed), just placing the order, it can not be cancelled. So, now I have to wait for this article to be delivered whenever and send it back. Obviously the article they claimed to have in stock is not available. I will never order from them again.

I placed an order on 5/21/21 and the order confirmation states order will arrive in 1 7-14 business days! As of today 5/28/21 they aren’t even shipping my order til 6/7/21. Won’t let me cancel the order. I have to wait until I receive the order and a refund could take up To 90 days! Why lie and say orders Will arrive in 7-10 days?

Ordered clothing on May 8th and still says processing even though they charge over $15 for shipping. Called customer service in which one person said they don't have any idea when they will be shipped. Called again and the guy argued with me saying I received a delivery date when I placed my order, which I did not. He ended up hanging up on me when I asked how long should I wait to call back. They want to blame it on international partners not sending stock, but yet all of my items said in stock. If you don't have them ready to ship in a timely manner then stop false advertising that they are in stock!

I ordered 3 skirts for my mother on April 18th. They were not shipped by the company until 5/5/21. When I sent a message asking why it was taking so long I was told it was due to shipping. It never left the company until 5/5. I was charged $67.67. Then I was charged another $14.99 and a separate $1.99 "fee" after having our credit card company dispute it, we were refunded the extra money. Would never do business with this company again.

I ordered shoes on 4/16/2021, and I have not received them yet. I have called them twice, and emailed them on their site 3 times. No one responds to the email, and every time I call they tell me I will get the order. They don't seem to have a way to track the order, and when I track the order, I get the message "your box is on the way and will be with you soon." This message has been on the tracking site since May 8. This is unacceptable!

I have a cc with this company and receive emails regarding sales. I received an email for 65% of shorts. I found a pair of shorts for $7.99 with discount. I decided to add 2 more pairs and they were priced at $8.99. Different colors but same style/brand. I also utilize Capital One Shopping discounts and Microsoft discount codes at checkout. At checkout the price of 3 pair of shorts changed at least 3 times. The price of the shorts went to $14.99 each & $9.99 shipping. I decided NOT to buy anything because the item prices ALWAYS change in a matter of minutes. Last order took 3 weeks before it was shipped out. I am NOT a satisfied customer with Woman Within. Prices for items should NOT fluctuate that much in a matter of minutes.

In this day and age, it should not take nearly a month to receive an item purchased online, even if it's clearance. It took less time the old "mail in a check or money order" way! Covid is no excuse; this "family" of outlets have been like this for years. Very frustrating.

I ordered 3 items and it took 3 weeks to receive. I understand with COVID it might take longer than usual but since I didn't receive my items in time for my trip I returned them. After 2 weeks and response I checked my tracking and saw that they received the items 12 days ago. I emailed customer service on 5/17 with no response, so on 5/27 I called. First I was told they didn't receive my return, I advised that I tracking info that said they did, then they told me it was still in their warehouse (for 3 damn weeks). I asked to speak to a manager and was informed they didn't have one! Now I have to file through Paypal to attempt to get my money back. I have been a customer for many years but will never order from them again.

Received the dress - too late for when I needed it - but eventually received it. Still really disappointed that I paid a huge amount for shipping to get it here in time. If you can't fulfill orders "super fast" then don't offer a "super fast" shipping and handling option.

Updated on 05/28/2021: But I did find out that my purchase was actually under a different name, "Fullbeauty Brand." This name is not on any of my emails or the website I purchased from, which I feel is a bit shady. After 5 calls and 3 emails with either no reply or telling me it was delivered, I finally found, 'through my research online,' the company Fullbeauty Brand with a different website, US phone number and messaging system. I wrote to this company Explaining to them my horrible issues with dealing with their company and that I will never purchase from them again. They literally sent me an affidavit! And it started with, "We strive to ensure that 100% of all orders are delivered and ready to delight our customer." Unreal!! I do not recommend Woman Within aka Fullbeauty Brand to anyone. Please read BBB and online reviews on this company, "both names," before you purchase. Good luck.

Ordered 1 month ago. Still no merchandise. Contacted through website. Reply was auto generated. If you reply to auto generated message, you get no response. Uptick in orders due to stimulus checks not my problem.

Sent a payment to WW two weeks in advance of due date via my bank. WW called the day of the payment due date demanding payment. Checked with bank and payment was lost in transit. Placed a stop payment and reissued payment. WW charged a returned payment fee of $29 regardless of situation. They were notified of situation and understood circumstance but never indicated a fee would be charged for the stop pay. Their Accounting officer refused to credit the fee and was willing to lose our business after many years of being a customer. A classic case of a greedy company so large they can afford to lose customers.

I place an order for in stock merchandise. The order was split in to 2 separate shipments. I received the first order over a month after purchase. The 2nd order shows that is shipped, however the tracking information only shows that a label was created but USPS never received the package. Numerous calls to customer "no service" and hanging on for over 30 minutes each time and never getting a human to get help from. DON'T BUY FROM THEM!!! I even sent an mail to cancel the order and clearly it was ignored. REALLY BAD CUSTOMER SERVICE.

I have been a VERY loyal customer for years, including ordering 9 times during the pandemic. Have received substandard clothing (pockets stitched together, etc) with overpriced shipping. Never been fast at receiving, but now it is over two weeks since I ordered, "in process" still which means that you can't cancel, have no idea if and when it will ship or if they have my products (they won't tell me). They have my money and customer service is outsourced overseas so they have no concern about any answer they give me. Asked for a supervisor...was given "there are none".. yeesh!!! Can't get a straight answer, can't cancel, can't get the order. I AM DONE DONE DONE!!! STAY AS CLEAR FROM THESE PEOPLE (AND THE WHOLE GROUP) as far as possible. They spend their money on their catalogs, and nothing on customer service. BEWARE BEWARE BEWARE! (OH...AND REWARD POINTS? TRY TO USE THEM! HAH!)

Beware of this seller. I placed an order with this company and 30 minutes after I did I received a 50% off coupon. I was just struck since I had just placed an order for almost $200. I contacted the company immediately after I received the coupon and requested my order be canceled. They responded a week later and apologized but there was nothing they could do. I again responded to cancel the order and 10 days later I received another response they could not make any changes to my order since it was being processed. So I am waiting for my order so I can return it for a refund. Neither of my requests seemed to be within their ability. They would not cancel my order, and would not give me a credit for what the coupon would have been. I will never shop with them or any of their affiliated sites. Don't buy from these people.

They debited my account twice and when I called customer service I got such a runaround it made my head spin. I would definitely not do business with them again! If I could have given them zero stars I would have.

Not only was there issues returning items. But the customer service for their credit card could not take information over the phone correctly. They overcharged me, when I got that straightened out and it took months. The next time I made a payment, they decided to send it back to the bank without any communication. I received late payments and it took forever to get it all sorted out and they gave me this long list of requirements to receive a credit and to have them correct my credit information. NEVER NEVER NEVER will I use them or Comenity Bank credit cards.