Woman Within Reviews

I received a bill in October 2022 from Woman Within stating that I owe money to my CLOSED credit card that was closed in May 2022. I called customer service and was hung up on 4 different times after being transferred to numerous different customer service people. During talking to one of the customer service rep. I was told that I was in a store in Columbus OH and purchased this blouse in September on my CLOSED credit card. (I live in South Dakota getting ready for surgery) Each time I had to explain the situation. "How can a person charge on a credit card that was closed in May in September? Unless someone within your company has stolen my CLOSED card number.

I placed an order one week ago and it still has not shipped. When I contacted customer support, they just kept saying it hasn't shipped and they had no way of knowing when it would. I asked to just cancel item and they said they couldn't do that. I said if it wasn't shipped they should be able to cancel. I tried to chat with them as well, I kept reaching Ale who kept cutting me off and now I am apparently blocked from chatting again. I will never order from this place again! I will be looking into reporting them to the Better Business Bureau.

Woman Within is real, but they have horrible customer service. Let's start with quality of items.... just okay. Their clothing is not of high quality but mostly of good quality, during the wash, some pill, some shrink, some fade. Sizing is way out of whack on most items so be prepared to exchange items. They do offer very large sizing so if you find a particle pants that you like, once you find your sizing you can buy them over and over again, which in my opinion is the only reason I shop here. I found a pants that I like and after exchanging them I can order more next year. Be prepared to make up for the sale pricing in the costs it takes to exchange items and you can forget about fast shipping (expect about 3 weeks), that's non-existent!

I ordered dresses using the express shipping 1 or 2 business days. I received it 10 days late. I wanted $51 back, and they refused. Lady Lynn, Ari, Amber all refused to help me. DON'T BUY!!!! AT ALL!

I ordered 2 pairs of boots 2 weeks ago and have not received them. I have chatted and called customer service numerous times and continue to get the same answer (our order is in processing and ready to ship)! They have already deducted the funds from my account. I asked them to just cancel my order and refund my money and I will go elsewhere. Their response was: That it is too late and the order has been pulled and ready to ship. Also they stated in order to actually cancel my order I would have to receive it first and then return it. They are a scam!!!! I want ConsumerAfffairs to take action on this company, contact them and get my order cancelled and my money refunded!!! I checked again today and the order is still processing. I need help!!!!

My recent order, 11/4, did not receive email but showed in bank as pending. Got confirmation number in call to WW. Order no longer showing as pending and phone number/ confirmation # not showing up WW. Order apparently cancelled. Last 3 orders have had problems!!

Ordered 2 items from them, checked delivery times and saw 6-9 business days. I had 2 weeks before I was moving overseas so I took the chance. I did ring to confirm that both items were in stock. They were very quick to send me constant emails to buy buy buy, but not one that stated the items had been shipped. After waiting 4 business days I rang to cancel the order but was told that was not an option. Apparently now they had a backlog, which I was not told about last week. Very disappointing. Do not order from this company if you have time constraints as you will not be able to cancel an order.

Somehow with my order (I’ve order clothes online since 2017), they must have done a fine print to sign me up for $16.95 per month. It has come out 3 times on my account. I will be blocking my card not waiting on them to fix. I did not sign up; not a trust worthy company. On top of that, all 4 pairs of shoes were bricks. I manage with 3 of them but one is unbearable. Even Shein is better. Not worth it. Use another company, like Venus, DSW, or Torrid.

I ordered a pair of shoes. Shipping was expensive($10.99). Shoes were the color and size I had ordered. However, they were too big and I wanted to return them. They charged me $10.99 shipping plus $2.18 tax to get my money back. They would let you return for free if you accepted a store credit rather than a credit back to your original payment. However, I don't plan to buy anything from them again, so I didn't want a store credit. So basically, they charged me $12.17 to try on a pair of shoes, not including the $10.99 I originally paid for shipping.

I paid about extra $24 for Express Shipping but after waiting 4 days for my pants I contacted them to find out where the pants were and when I should receive them. Just to find out that the pants haven't even shipped yet and that Express shipping doesn't start until after they ship the merchandise and then it would still be 2 - 5 days later before I would receive them. What a scam!

Ordered was one winter coat in one color. They sent four of them that were two different colors and wrong sizes. Upon asking return instructions we got three different answers from three reps that did not coincide before getting a right answer. Then in attempt to buy the proper coat only one was ordered in one color and they sent three shipping to us one proper color and size with the other two being different colors and wrong size.

The company charges extremely high shipping rates and provides no credit if the item ordered is late. They also use shady processes and offers to trick people into a monthly charge for their rewards program. This is definitely not a company I would do business with again.

The return department is a total mess. The chat feature is useless. They refunded me for incorrect item (which is lower in price) and when I called to tell them that they promised they will refund me the difference which they never did. When I called again to ask about the refund for price difference they assured me they did and asked me to call my credit card company and it wasn't my cc company it was their mistake. Their shipping fees are so high compared to other online stores plus you pay almost $10 for returns. They try to rip customers off through different tactics. Customer service is horrible, supervisors do not care much and are not there to help. I do not want their catalogues anymore, never gonna buy anything from them again.

I have been a Customer for many years and until a year ago never had a problem. Last year I ordered a Jacket, which never arrived and after talking to Customer Service ended up having to pay. Last month I ordered a Jacket, which I had to return and got charged a 10.99 Dollar return fee. I also ordered pants, 3 pairs and they also never got delivered to my house and again I have to pay for an order I never received, on the day of the delivery I was home and nothing arrived. That's it for me, I will never buy another Item from them ever again!

I have been a customer of theirs for many years. In the recent couple of years their service has changed drastically. Several times now I have selected items that have a low price but after completing the order, the price has gone up to more than double what it showed in the cart. They deny making any changes or mistakes and won't address the problem. They charge for returns so you still pay for the overpriced item. This is an absolute scam and it is hit and miss with them. They still have nice clothing, high and low prices, good sales etc. It doesn't happen with every order or every item but it has happened several times now. If you keep ordering here you wind up paying a special high price on an item that isn't worth it. It's a sneaky trick.

This "rewards" program and the trickery used to "sign up" is total CRAP. I along with all of the others complaining did NOT sign up. The canned answers to complaints is insulting at best. It's been almost a year of $14.95 + TAX per month. Shame on me for not realizing sooner. Talked to someone last night. Given a number to call and say "I didn't receive my introductory package". Just made that call - STILL WAITING FOR THAT EMAIL. They send out so much email". I am so mad at this point.

They website is a joke that doesn't save the information as filled in during the ordering process and then when you call them to get help (because BTW the website doesn't save your order history), they don't help you at all. Further, the person on the other end put the blame on me on how I entered the order (because we are all stupid and have never ordered online before). They will never get one more dollar from me or anyone in my family again! Save yourself the headache.

I purchased an item for my mother who lives about 1 1/2 hours away and had it sent directly to her. The item arrived and was NOT sized correctly and needed to be returned. I brought it back to my house to pack up to return. When I fill out the return form, I find out 2 things: one - I have to return it back where she lives (or pay shipping again) so have to wait until I can drive back to her area; and two - a $10.99 processing fee is deducted from the amount returned. This is absolutely horrible customer service and I will NEVER order from this company again.

Woman Within clothing offers free shipping and if the customer accepts the offer they also accept to be charged $14.95 monthly to enter their "Rewards" program. The advertisement for free shipping is not clear that the customer is accepting to be charged a monthly fee. It is very deceiving and should be considered trickery. DO NOT ACCEPT their "offer" for free shipping!!! They continued to take my money each month for no true service until I finally identified what they were doing. They did it from December 2021 'til September 2022. I will never do business with FullBeauty Brands and their affiliates again since I can not trust them will my billing information.

Ordered a robe in March, and after waiting 5 months, received pants. Called customer service specifically to ask about the $10 charge since it was clearly their mistake. They assured me multiple times there would be no charge to return the item. A few weeks later, I find out that they did not refund the full price. They charged $10.

Recently, I ordered a "TWO-PIECE SWIM DRESS" V-Neck swim dress, complete with a sewn-in bra AND separate brief. I only received the swim dress, not the brief. This swim dress is actually a tankini. With no swim brief, the top is useless as there is nothing stopping the top to flutter up with wind or waves. With no brief. I called their customer service number. Three different people insisted that the brief was not included and argued with me about the wording of their ad, even though stating it as a two piece strongly suggests that you get both pieces of the suit for one price. I very much expect no answer from them, let alone an attempt to right this. I've ordered from them a few times in the past with lengthy delivery times. Lesson learned, no more transactions with this deceptive company.

I tried on Monday at 9 a.m., to cancel an order that I made on Sunday at 4 p.m. The item had not shipped and was still "in process." The policy of NO cancellation is not stated anywhere on the website, and they state the only way I can "cancel" the order is to return it with a $10.99 return fee, and they apparently tack on insurance and other restocking fees as well. I've also read that their return label takes so long to reach them, that the 60-day window is over and you are then out both money and goods. I've read many, many reviews of fraud and awful customer here at Consumer Affairs and at the BBB. I wish I had read the reviews first. Please do not order from this company. Save your time, money and aggravation.

I purchased a pair of shoes on July 7 and when I received the shoes they were too small. I went to the return policy and decided to use Happy returns via their policy. I spoke to someone on the phone to verify what the process will be and told the 1st person that I wanted a larger size. They said okay and took me through the process where all I had to do was take it to a location and it would cost $10.99 extra to return. I was happy to pay it since I really wanted to the shoes.

In my opinion, this company behaved dishonestly. If you do not heed my warning, hope that you can at least do a CHARGE BACK on your card, because if you receive something that is damaged or not as described they will try to CHARGE you $10.99 for the return. It was only because I asked my card company to step in that I got the refund, as Woman Within claimed they submitted the refund - which they did not. My card company was very gracious, in saying "The seller replied trying to say that a refund was issued, which to me indicates that they did receive the return. They may be confused thinking that. I am closing the case in your favor due to the seller having an invalid proof of refund.".

I returned product to Woman Within and never received credit. THEY SAID IT WAS CREDITED BUT IT NEVER was. I was also charged a monthly fee of $16.95 but never signed up for anything and ordered anything. When I asked them they said that, "When you check out you may have checked a box." THIS IS SUCH A SCAM.

I purchased 2 items using Woman Within gift card and remaining balance with my credit card. Within 10 days, I received 1st item but 2nd item was backordered for last 25 days. All of sudden, WW charged my credit card in the amount what should have been covered by WW company gift card. When I called the customer service they gave me runaround and told me that the gift card that was charged went back into the WW gift balance due to a backorder and then charged my credit card instead. They never notified me about this and they charged my card without my permission. Per customer rep, they don't have to notified the customer for that.

Don't order from this company! I placed an order on 7/3/2022 and never received it! I have called 3 times trying to get my money back for the order I never received but still have not gotten my money back. I was told that they credited my card but I never received a credit in my account! Beware ordering from this company!!!!

Yes, you can easily return an item, but you won't get any money refunded to you....I returned an item and confirmed that Woman Within received in June 2022. The refund was never applied to my card and when I call, I was forwarded on to multiple people because nobody knew how to apply the refund. The last person they sent me to had a voice mail and said to leave a message and they would call me back. However, I have never received a call. I have emailed the company for help as well, however, no response. I even left a poor rating for them, hoping someone would reach out to me and we could get the refund figured out. Yet, no response. I paid $10+ to the USPS for the return, plus the $26.80 for the shorts. This is ridiculous and I will never order from Woman Within again.

The clothes are beautiful and fit me well. That is why I shop here and will continue to shop here. Sadly, if you need any customer care, they rate negative four stars. What I've learned... Returns - They provide you a label to send item/s back, but deduct $20 for that label plus $10 return fee. I found it's better to donate most return items. At least then they go to someone in need. Fulfillment of orders - Orders take a minimum of 3 weeks to arrive. Do not pay to expedite orders. It makes no difference! Gift cards - DO NOT BUY E GIFT CARDS! - They don't get sent and then retrieving them is impossible. I had to simply let one go for $100. Lesson learned.

I bought 2 pairs of pants and put purchase on my credit card account when I received statement I paid balance in full and month later get a bill for late charges and kept doing this for 2 months and also turn me into collection agency. So to save my good credit I paid bill. This company is scam. I hope go out business soon.

Poor quality. Too expensive for what it is. Customer service is completely unhelpful and worthless. Paid for items I never received and was told because their records said it was shipped, there was nothing they could do. Will never order from this company again!!

I ordered 3 pairs of cargo shorts/pants in what is my normal size. The material was so trash - so thin I knew it wouldn't take any time to rip through and they were too small. Went about trying to return the merchandise and they told me my return $$ would be $65 dollars. I spent over 90!!! I haven't even made it to the return center so who knows if I'm actually going to get anything back. Will never order from again. Lane Bryant and Torrid have way better quality clothes and if I'm going to pay though the nose anyway, I might as well get quality and deal with someone I know will make it right.

On June 19, 2022 I made a purchase for $19.00 from One Stop Shopping and Woman Within. My credit card was used to pay for item. When my husband received the bill for the $19.00 several weeks later he paid the bill. I never received the 2 items that I ordered!! Woman Within has been paid the $19.00 however I have not received the 2 items I purchased. I am demanding a refund from them of $19.00 sent to me immediately.

I placed an order using my bank Visa for the charge. Instead a cancelled WW Comenity card was used. I found out because I returned the order. WW indicated receipt of the return & requested exchange of a dif size. The exchange was chargd as a new purchase & did not get a refund for the returned item. In the meantime, I received a "letter" on plain white paper saying my credit card number has changed. I assumed it was a scam & threw it especially since I previously canceled the card. There is absolutely no way to speak to someone by phone or chat unless you are placing a new order but they refuse discuss issues. I used to love WW but they are no longer a company with integrity. Do not use.

I don’t get email confirming return and extra coupon from return bar because they are sending to an incorrect email address. Called WW they said they corrected but it wasn’t fixed. Very poor customer service.

Ordered 3 items in May. Received 1 wrong item & returned it. Received email confirmation that it was received. Waited and called customer service. No record of it received. No credit issued to credit card or new item sent. 2 months and no response. Cannot get bill from credit card or set it up online. Said there were technical difficulties. Meanwhile I'm racking up late fees. Do not deal with them. They are either very disorganized or corrupt.

I placed an order and it was shipped to my former address which I have not resided in over 15 years. I placed serval orders in past. All have come to my correct address as well as bill. I called them their response was to check address and that there was nothing I can do. Lastly that I was responsible for the products order even though I didn’t receive it. Very unfortunate. I now have to purchase the items elsewhere.

Returned merchandise and attempted to get cash refunded. Refund put on Women Within credit card. Told I can't get my money back. 2nd bad experience with this company and their bank - Comenity bank. First time I had to jump through hoops to prove I had paid for my purchases. Will NEVER do business with them again.

I would not recommend doing business with Woman Within. One package I had refused delivery on a duplicate order & they refused to refund it because I didn’t do a return which they would have charged me for. Then I had an exchange where they had no more in stock so they charged me for the return after already charging me once so I paid double for a product I never received! They are thieves. The products are nice but the returns & exchanges and customer service is a scam. This is not how you do business with people, never again will I buy from them!

I bought a pair of shoes but due to the fit, I returned my purchase immediately, unworn and in good condition. Instead of store credits, I opted for a refund which could, as the receipt link to their online Customer Service page stated, incur a return fee of $10.99. Two weeks later, I discovered they deducted $21.89 from my refund. The online Agent told me that I was not charged the $10.99 return fee, but was instead charged the original cost of postage, $19.99, which is not reimbursable. I asked where in the posted online return policy I could find that condition, because I wasn't seeing it. He said the return policy he quoted was stated at the time of purchase at the bottom, it turns out, of the same receipt that has the Customer Service Returns link.

The clothes at Woman Within look great and have low prices with durable quality. However, getting them is extremely difficult and, if your order is messed up in any way, don't expect them to make things right. I tried to order online from a catalog I received. Just getting the right codes in the right boxes can be an exercise in endurance. Then, the site would not accept my address and would not tell me why. I called their 800 # and got the first and last intelligent agent I ever talked with. I just let her access and place the order for me. She assured me she had fixed my address and I would have no trouble ordering next time.

Dealing with this company has been nothing but a nightmare. Do not waste your time or money with this company. They have the worst customer service ever and they will not stop charging me!! I ordered 2 pairs of shorts for my daughter for 8.99. I received ONE PAIR, and have now been charged almost 50$!!! I cannot get a decent rep to speak with, they have never emailed me confirmation of anything, but I get a million promotional emails a day from them! This company needs to be put out of business. Period.

I ordered a couple of items from Woman Within and called customer service which was a nightmare, had not received my order and customer service kept calling me miss and when I told her to cancel my order she said it was already at their warehouse to ship and the order could not be cancelled. It took over three weeks to receive. I placed a second order and applied for a Woman Within credit card because it offered discounts. The discount codes would not work online and I paid in excess of the advertised price.

Don't ever shop here and return, you will be waiting forevvvvver. I returned items to them in May. I followed the tracking number to them but they still keep saying it's being processed. What is going on. Every time I call, they say, "Give it 5 more days."

This company had hidden fees. I was charged $16.95 on my credit card which I thought was for a backordered item. I called to get a tracking number and found out this charge was for a membership in their 'reward' program. To my knowledge I never signed up for that. However when I clicked on "free shipping" I was automatically enrolled. I never got free shipping. I paid over $23 for shipping on my total order. When something didn't fit I had to return it and paid shipping for that as well. They do nothing FOR the customer but it's all about them making money for THEM!! I will not do business with this company again. I do not recommend this company. They are horrible with hidden fees and shipping!!

Ordered 2 items end of March. A blizzard of marketing material started flooding in. Catalogs galore. Got wrong item eventually. Called, sent it back. Was then credited wrong amount! Called again and was told they couldn’t credit me for shipping!! Even though it was their mistake! They kept charging my Bank acct! Finally they sent 1 correct item in May. Never sent other item! Had to call again to find out why they took more money out. Got rep ‘Sherry or Cheri.’ Very sweet but limited in what she could do. Next call, got a guy who never gave his name & was beyond rude! Refused to let me speak with a manager!!! Claimed he couldn’t see all the charges to my acct! Called back AGAIN! Now I’ve spent over 1.5 hours trying to correct this mess. Got Anna. She was helpful BUT she said it’s their policy to only refund partial shipping cost (even though I paid separately for shipping on correct item). Total nightmare. Do not buy anything from them!!!!

I placed two orders back in March and and subsequently had some health issues and got married. All within the next month. I forgot all about the orders I placed. Next thing I know I'm receiving 16 calls A-day from creditors saying I did not pay my bill. I never received the order and never received any bill from this company. I tried calling customer service but could never get through so I tried chat. After about 30 minutes an agent came on and told me there was nothing I could do. The order was too old. I asked to talk to a supervisor and about 30 minutes later again he came back and said there were no supervisors available and I would have to call and signed off. I have been trying to call for 2 days now and have not been able to get through to anybody. Now I am stuck paying almost a $100 to stop these creditors from calling me and ruining my credit report. I am through with this company and the credit card they use.

I ordered ONE TIME and was signed up without my permission for Women Within Rewards program. I didn't even know what it was when I called to cancel it. Do not do business with this company unless you want to be ripped off for $14.95 a month.

I purchase an item for $20.65 from Woman Within some time ago. I recently found out that they have been billing me automatic payments without my consent or knowledge ever since. It is really a fraud and I plan to speak with my bank and get every penny back.

To be honest, I ordered from them & it was okay. Until, this year in January I ordered two items & one I received the other one I paid but it was backordered & no notification before purchasing that the item is a back order it would be nice, NO! Anyways, after paid for it, it said on my receipt it will send out in May 01, 2022. So, came May nothing send out. I called & the guy said it's not ready it will send out in June. So, 2 days from there I received an emailed said to confirm that I still want the item & it will be sending out in June 30th. Unbelievable. Today, I got an alert from credit card that Woman Within charged my card without me purchasing an item. So, I called them, I got transferred 7 times. Frustrating because too much going on with this company. So NO! I will NOT recommend this company to anyone. I will have them refund back my money.

Talk to people in the catalog department and was told I would receive a catalog in 7 days of request, four times in year 2021, and one time this month the year 2022. I would order something but never received catalog to order. Sincerely Frustrated and disappointed.

Be ready that you will not receive a refund until you will not spend a month calling customer service requesting your refund. Without constantly requesting a refund you might not receive your money back. Finally, they will return your money but charge you a fine for the return. Never, ever buy from this company.

I purchased a beautiful dress from Woman Within. Cost approximately 60.00. I wore it three times. After the second wash on delicate cycle, the fabric ripped from just below the seam. I contacted customer service and explained to them what happened. Unfortunately they are not willing to bend their policy for poorly made fabric in exchange to keep a customer. All I asked for was a store credit and I am certain I would have spent an additional 200.00 or more. All they could offer was a discount code (which I get every day in my email account). It’s very unfortunate that companies do not stand behind their product, much less their name. Perhaps they should change their name to Women Without.

Save yourself a huge headache, do not order! Never received order, instead of just sending the item back out I was told to call and re order and they would honor the sale price at the time of the original order, as it was not on sale anymore. However, upon calling, they refused to honor the price. I can honestly say this company has the worst policies and customer service of any retailer that I have ever shopped. Past problems include using the worst shipping company (Pitney Bowes). Waiting weeks for orders that were shipped a mere 3 hours from my home, borderline illegal return policies, including issuing a merchandise credit without even asking. No thank you. I don't need to place another order so that you can find new ways to lower the customer service bar. Done with them and I suggest you run the other way, their cheap clothes are not worth the headache.

FRAUD Alert! This Company, Woman Within, defrauds senior citizens! I bought ONCE two tops, for about $24.- last December and Woman Within kept debiting my account MONTHLY for $16.38 without my permission. Watch out. Never accept free shipping because if you click on that they will presume you signed up for something called 'rewards' which they think gives them the right to withdraw $16.38 a month!!! Shameless thieves were debiting my bank for 5 months! Customers pls go check your bank statements!

Woman Within has been absorbed along with Roaman's by OneStopPlus. On the OneStopPlus site it indicates that if you are a member of the Shoppers Club, shipping is $2.99. Last night, I was planning an order and the site indicated that shipping was $5.99. I called, requested the $2.99 shipping, declined. Followed up with an e-mail and the response was "that's not going to happen, so sorry". After being a customer for over 20 years, this was shocking. The deception on the site and the service was terrible. Apparently you have to place the order and then if you find a problem you have to call and request the correction, they refused to help by placing the order with the corrected shipping cost. This is not about the $1, it's about honesty and customer service, both lacking in this company.

I ordered a pair of shoes and they were not good quality and would not stay on. I returned them using the enclosed label and can see they were received via the tracking number with UPS. When I called to see where my refund was on my Woman Within credit card I was told that I sent them to a 3rd party company and I needed to contact them. I explained I used the return label in the box and my credit card was charged and there is not even a phone number to call? They did not care. This is unbelievable to me. Why would I not use the label that was sent to me to return the item. This feels like a racket and I spent 18.00 to make the return on top of the purchase. Bad service and poor quality from Woman Within.

I purchased a posture bra and ordered the same size I alway wear because it said true to size. When it came, it was WAY too big so I called to get return shipping label. They only refunded me price of bra...without tax or shipping and it was as a gift card, not refunded to my original form of payment. Refund policy says "full refund" and "no return shipping cost"...LIES!!! Then when I contacted customer service to say I wanted refund to original form of payment and not gift card, they said I would have to wait till I got gift card and then change...RIGHT!!! Like they're really going to do that. TOTAL WASTE OF MONEY and if I could have given 0 stars, I would have!!!

S&H is ASTRONOMICAL! Bought a $42 pair of shoes. Tax, S&H came to $63! They were to be an 8 1/2 M. My toe came to the tip and was narrow. I had to stretch them. Some items are over priced but other than that and S&H love the clothes. Don't order much because of this. Also to get in touch with CS is a joke - need to do a lot of research to find a number. I didn't get a packing slip either. Again, nice clothes on a couple things I did get. Would order a LOT more if they lowered S&H.

Company allows return up to 60 days. But, they required that they receive the item by day 60 (not that customer initiate return by day 60). Their return agent takes so long to deliver item to them that return item doesn't get to them by day 60. Then, they keep your money and your merchandise. Avoid this scam company.

I ordered an outfit for a wedding. I paid $22.99 for shipping. Once I opened the package, the items were of such poor quality I didn't even bother trying them on. I went through the return process online and was not surprised that shipping wasn't included in the refund. However, unless I wanted a gift card as a refund, I would be charged $11.99 to have my money returned to my original form of payment! Basically, I just wasted almost $35.00 to look at some clothes for less than 5 minutes. There is no way I would accept a gift card as a refund based on the policies and quality of the company. Shame on this company!

My return label was thrown away so I had to reprint my invoice, I called to check on the return label. I was told not only did I have to pay for the return but had to pay for the refund and reorder to pay for new items. Seeing how exchanging the items will be way more than what I purchased, I will take a hard pass.

I ordered sweaters on 11/15/2021. When I did not receive them by 12/08/21, I emailed the company and was informed that the sweaters were delivered on 11/24/2021. I check my front steps every day for mail and/or packages and the package was not there. Perhaps stolen from my steps or delivered to the wrong address. Either way, there is no proof that it was delivered to my address, as there were no pictures of the package at my address and I did not receive a text message or email on 11/24/2021 that the package was delivered. I was informed that I needed to fill out an affidavit proving non-receipt of the package, which I filled out and mailed by USPS to this address: Customer Relations Analyst, 500 Mesa Hills Drive, El Paso, TX 79912.

Horrible service. I placed 2 different orders March 14. One of the orders was sent to Pitney Bowe's processing center March 17 with no movement since, label created but not turned into postal service yet. Other order has no updates at all, not even an order number. I have opened disputes with PayPal requesting a refund and waiting on resolution. I will never order from any of their catalogs again. I wish I had read the reviews before I ordered.

I ordered an e gift card online and received a confirmation. Nowhere online did it indicate it could take 3-10 days for the e-card to be sent. I called customer service and was told I had messed up and ordered a physical gift card. I told customer service that I had an email showing it was clearly an e card. I offered to send them a snapshot or forward the email to them. They could have cared less. I asked them to cancel the order and they said they could not. I told them that it was their mistake not mine. They were very rude. I even talked to a manager who was very rude. I don't know where they are digging up these reps and managers but they could care less about customer service. I will never order or have any dealings with this company again. Now I know why they have an overall rating of 1. Save yourself the stress and order from another company.

I ordered four pair of pants in August 2021. Two pair went sent to me in October 2021. I received emails in October 2021 and December 2021 and February 2022 continuing to state order has been delayed. Ordered was received March 2022 and did NOT fit. When I tried to return, I was informed I should have returned last October 2021. Any refund of item was refused by this disreputable company. Never trust these folks, they lie to cheat you. I was tolerate of their extreme tardiness of delivery and this company used their tardiness as a way to cheat me.

PLS STAY AWAY altogether, overed priced, material cheat on MOST products, customer SERVICE the worst, you can not understand nothing, from customer service, they can not hear or understand. Must be foreigners. I tried to order over $300 worth of clothes, no free shipping if you buy over $75 lies. You only allowed one code per order so it's either shipping or your percent off, PURE waste of people times and money. They want to be WALMART so bad, and the problem is companies like this Hike up pricing on cheat clothes, fix all these shipping, return policies to fail, and top it off. Some products takes months to ship, while that was not advise during processing orders, and they charge you for returning their items where if the size don't match the average buyer. SAD SAD SAD ge buyer. SAD SAD SAD.

Their return process is sketchy. The provided return labels are USPS but they use Pitney Bowes so the only thing you will see on the tracking is the next day "Picked up by shipping agent" then it is out of the USPS's hands and not trackable except by calling Woman Within every week. They must WALK it across the country. Mine took 5 WEEKS to get from New England to Indianapolis. Then another week to get the credit. So there is a credit card cycle where I had to pay the balance then got the credit on my card. However, they charged me $22.99 for the return shipping instead of the $10.99 advertised if you use their return label. I asked their chat about the $22.99 and they said please call customer support. I have called CS about 7 times chasing the return of this order I will cut my losses. DONE. Do not buy from this store if there is any chance you want to return.

I placed my order in September 2021 and still in March 2022 do not have my full order. When I placed my order in Sept. I was immediately notified one item would be shipped in November 2021 and the second item in January 2022. I received a notice in November that the item would be delayed. I finally received that item in December 2021. It didn't fit and I had planned to exchange it for a different size but with the holidays and other personal events, I didn't get back to it until after the 60 days. Plus there was no invoice in with the item so I figured I would have a fight so I just didn't try to exchange it anymore.

They have a super firm policy of No Returns after 60 days even if the purchase is a gift. Their customer service is a joke. Not helpful at all. Don’t buy here for a gift. You are wasting your money!!!

I have no problem sending an item back that they sent in error. What I have an issue with is them wanting to charge you a second time to get you your item you originally ordered, so they can ship it. Then once they get your item they refund your money. I've been with this company over 5 years and never have I ever had such a problem trying to get an item I ordered. Last year (the last order I made) they missed an item completely. Told me I was getting a new one sent out. I never received it. Eventually they in the end refunded me the item without a word to me explaining I was getting a refund and not the item. NO customer service. Never will use them again. When you request a supervisor, they give you the runaround. They then transfer you, you get transferred, explain the situation and the new person hangs up on you.

I ordered items back on 5/3/2021. I received someone else's items on 5/7/2021 with their packing slip inside and contacted Woman Within right away. I sent back the wrong items I received. They confirmed they received the items I sent back. I followed up several times over 3 months asking where my refund was and all they keep replying is, "We apologize for the delay. Please let us know what items you returned so we can further assist you. Sorry for any inconvenience". That is after I sent them my order email and pictures of the incorrect items I received and the other persons packing slip (always take pictures before you return items). Never received my items I ordered or my refund I requested.

This company lied and manipulated my 91 year old mother with dementia. They scammed her into getting a credit card for purchases made to the Woman Within catalog. All of the items were either not shipped or returned. They initially tried to give the money back as a credit for merchandise. When they were told to credit the credit card it was a back and forth between the clothing line and the credit card. This was months of battling back and forth with empty promises of things being resolved. We were told on multiple times that things would be taken care of.

I ordered a pair of boots in early December 2021 and was never received. My first contact with Woman Within via email was right after Christmas informing them that I did not receive my boots. Their carrier claims that my package was delivered on 12/10/21, and Woman Within asked that I check around my house and neighborhood for the package and attached an affidavit for me to complete. I live in a private house. I return the affidavit via email and USPS on 1/26/2022 after a full investigation into where my package may have disappeared to. I was told that once the affidavit is physically received in their office, they will begin the refund process because they cannot process the refund with the one sent via email.

If you purchase in advance for a gift, you can not return or exchange the item after 60 days---no exceptions and they tell you to give it to charity. Do not buy from these brands. Sizing is not industry standard. A 4X is a @x at other sites.

I ordered 3 items for my mother on the Woman Within website and they were delivered to a wrong address. I tried to resolve the issue with "customer service" but they're like dealing with a drunk guy in a bar, combative, obnoxious and rude. Despite having the correct address listed for the delivery (located in your account information) the products were sent to an old address from several years ago. The new address had been updated long before this order was made and the specialist confirmed this over the phone.

I placed an order from a catalog that offered free shipping and free returns. I returned the order but was charged 9.95. Was told I wasn't charged shipping to return but it was a service charge, very misleading! I've done this before without incident so I disputed it and 3 different people promised a credit which never came. The last person said to call PayPal. Paypal issued a courtesy credit right away. Woman Within lies and lets another company cover their dishonesty. Never again!

I returned items in one box with their smart label allowing 15 days for them to receive it so that I could get a refund. I kept calling and calling them and they said it wasn't there yet. Finally I get an email that said 4 of the items (out of 14) were credited back to me. I called and they said they received the items a month and a half after the day I took it to the post office (I have a receipt and tracking number). Now the 60 day return requirement was no longer valid! I asked for a supervisor and she gave me a number where I talked to another person who said their warehouse didn't have a status on the items yet. It looks like it is a dead end. The clothes they sell are hugely oversized -vanity sizing.

Inflexible return policy. Do not appear to care if we buy there. Return policy requires product to be in their hands in 60 days with no exceptions. All 12 brands are the same. Appears to be a holding company and does not care. Very poor response time.

I have made several purchases from this brand and family of brands over the last few years. This is my first time ever having to send something back. I sent a vest back for an exchange within the allotted amount of time and they kept the item for several weeks before sending it back to me denying the exchange because it was after the exchange window (it was not). I sent 2 emails which were never answered, I stayed on hold for 30 Minutes with CS before giving up so I tried the chat.

1st and last time to order from them. I returned an item and had to contact them via chat (which is a joke in itself) to confirm my return. My tracking number showed they had received it 2 weeks before it was even acknowledged. I finally got a email but they sent an ecard not a refund as requested. In order to get a refund 9.95 is deducted from the total for a brand fee. Then I was charge $14.95 for some membership when all I wanted was free shipping. Once you fill out the form for free shipping rebate I guess you are automatically signed up for this membership. I had another 1.99 charge, I was told that the initial membership fee. OMG... Trying to get this all straightened out and the correct refund has and still is absolutely ridiculous. For a $50 pair of shoes, it has cost me almost $80 and I am hoping to get a full refund. We will see..

Consumer Alert! Unreliable and extremely poor customer service! The Full Beauty Brand-Woman Within online retail is not a reliable company to do business with. I placed a gift card order online on 12/13/21, then received a call on 12/15/21 from Full Beauty Brand office to confirm. I provided verbal confirmation and thanked them for the verification. However on 12/30/21 I learned the card was never sent. I called customer service but they could not explain and forwarded my call to business office that was closed for the next two days. I wanted my intended recipient to receive their gift so I went online on 12/31 and ordered an "E-Gift Card" thinking this would be sent within 24 hours…But No, it was not! 3 days later (1/3/22) it still was not sent. Now I had two orders stuck in limbo.

I bought 2 nightgowns for my mom, I receive a pair of shorts. I was told I could send the shorts back and as soon as they receive the shorts, they would send the nightgown and my card would not be charged again. I sent the shorts back ASAP. Then my card was charged again for the nightgowns. I called them, they said they received the shorts but that’s the policy, to charge the card again once they receive the return items in the warehouse (and send the new item). But, that my return could sit in the warehouse for weeks until it gets opened and inspected. Upon them opening my return, they will refund my money. My issue is that “what if I didn’t have the extra $35 for them to take out of my card?”… they don’t even care and their customer service reps, including the supervisors, are rude. They sent me the wrong item, I returned it. Now I’m sitting here with no nightgowns and 2 charges on my card.

I received a Christmas card stating if I purchase $100 I would get $50.00 off. So I spent $174.00 and then after my transaction I was told, "Sorry you can't use the discount code WWPHMDEC" Because it was not their clothing it was a third party company. Nowhere does it say that on the card I received from Woman Within. I'm using their credit card Woman Within. So I called in and asked for a supervisor. The girl that answered transferred me to another person. She was so rude to me. Right as soon as she answered the phone she had an attitude with me. Didn't even care what I had to say. She was so quickly to get me off the phone. I told her to cancel my order. So fast she said okay. I also want to cancel my credit card with you. I've been a customer for 20 years. I can't believe with everything going on in this world how people treat customers. I so upset I cancel my credit card and will never shop with Woman Within plus size again.

My bank account shows that WW has been pulling $14.95 out of it several times this past month without my knowledge. My WW account says that they have sent emails to "null" about those charges. It seems that when I tried to use a discount coupon it signed me up for a membership that I did and do not want. I need them to stop drawing money from my bank account. There is no other info about a delivery of any kind so it's not a physical item.

They have no respect for people. I wish I could get clothes to fit me somewhere else because I would if I could. Hate having to give this un-empathetic company my money. At least it’s mainly only work clothes I have to order from these rude people (So I don’t have to order often).

I ordered 2 pairs of leggings and a tunic for my wife. Not the first time that I have ordered from Woman Within. I've had an account for years. This last order I made online, they sent it to my previous address for some unknown reason. When I contacted them about it they informed me that they would not be refunding my money or sending me a replacement order. I went back to our old address that we haven't lived at for 4 years. The new tenants told me that they haven't received any packages. So now I'm out $76.00 because they screwed up and sent my package to a previous address. Oh and by the way their catalog have been coming to my new home for 4 years now. Their only words to me is that it's company policy to not issue a replacement order or a refund. It's their fault. Anybody doing business with this company should expect to be robbed because they are all crooks and thieves.

There is no consistency in the clothing sizes. A large in one shirt might be a different size than a large in another shirt. Also, they have the worst return policy and are not willing to work with you, even during a pandemic. It took several weeks to get my order and several weeks to return. I went over the 60 days by two days and they still wouldn’t refund my purchase. I will never shop with them again.

Shipping $20 return $10 over $30 for just those costs. That took over 2-3 weeks for delivery and still waiting for refund which is now over 2 weeks. They do not care. Clothes were inexpensive poor quality. Really been a big disappointment and an expensive one. I ended up paying additional 25% in costs. Money I will never see. Please go someplace else.

I am writing this review from Australia. Last night I made an order. I realised a few minutes after paying that I made a mistake on size. I immediately rang the number to cancel or change the order. I did this within minutes. The number they gave on the site is a ROBOT answering machine. I rang 5 times and over and over gave the order number. The voice kept putting a zero instead of a 6....Over and over she got it wrong. Therefore I could not change it.

I decided to use the chat function to ask for help. I typed "I want to cancel" and before I could finish, the chat function closed as unavailable. I tried several times with the same results.

I ordered a Christmas gift 11 months ago and just found out they have been randomly withdrawing 15 with no authorization. I have no online account so no way of stopping this. I tried chatting online and it won't connect me to an agent. What kind of scam are they running????

I ordered three swimsuits. They sent me a pair of pants, a shirt, and a throw blanket. I called and explained and all they seemed to care about was getting back the crap they sent me. They never apologized for their mistake. They first said I they had to receive their merchandise back before they could send my swimsuits. Then they said they could send the swimsuits now but they would have to charge me again since I have their merchandise (that I didn’t order). I talked to a supervisor and the best she could do was give me free expedited shipping for the reorder. So right now I’m out the money for two orders of swimsuits, none of which I have received, and I have to go stand in line at the post office to return the crap I didn’t order or they will charge me for them.

Clothes are great. Website not user friendly. Phone agents are usually friendly but cannot resolve your issue very well. Return policy is terrible. Your money goes to credit and then it’s hard to figure out how to use them. Returns take forever. Delivery of product takes forever. Adds giving 40% off are deceitful.

Oh, boy. Where do I start? First when I ordered, I received an email saying my order was backordered. I requested to cancel after a while. That went through. However, I am very displeased. I'm STILL waiting for the pending charges to be dropped from my debit card. I've gotten in touch with Green Dot, I've been speaking to customer support here, but SERIOUSLY?? A WEEK & some days to wait for the money to be returned to my card?! UNBELIEVABLE. NEVER coming back to that site EVER again. You can say you guys were gutted like in the other bad reviews, but eh. I just want the money back on the card at the end of everything. -__-

I made a purchase using an advertised coupon offered at checkout. The "coupon" turned out to be a membership to a rewards subscription disguised as a coupon. They charged my credit card every month for membership fee. When I called to cancel and get refunded, customer service said they could only give me a partial refund because apparently, I had received rebate checks from Roaman's and Woman Within which I NEVER received. The website has no way to remove payment information. Customer service transferred me around 6 times and I got the run around every time. Predatory scam company. Do not buy from them!

I ordered several items. I returned all items except for 3. I made 2 payments to pay for the items. I received a bill for all the items. I call. I get bounced around to foreigners and one person tells me I owe $70.00. One person tells me I owe nothing. One person tells me I owe nothing. I am shredding my credit card. Oh yeah the things I sent back they resent them to me so I sent them back. Unreal. BUYER BEWARE.

They grab you with a incomplete offer description at the top of the site. You are familiar with the look of the offer based on offers through other sites. There is room to put the words "Up to" 50% for using code, in offer location. That is only spelled out in the hidden details and once you start looking at items. Their magazine and online prices are different. So though it allows you to cross search using catalog information, the pricing shows different when the search box asks for code, but can never find it. So you search by catalog item description, and pricing is different. The discount offer is calculated off the original item price, though the purchase minimum requirement amount for the discount is calculated off of any lower price.

I responded to advertised sales from Roaman's and placed an order online. I was to receive 50% off entire order but when the total came up it did not give me the advertised promotion codes and allow the deductions. I was charged the full amount plus charged shipping that was not suppose to be charged on orders over 75.00. I cancelled everything but they sent the orders out to me anyway and charged me full amounts plus shipping. I called. I complained and nothing but "I'm sorry you aren't happy" notes. I refused the packages. They returned unopened to the company and now I am being billed shipping charges plus late fees on zero balance.

I placed a order and had expedite shipping for upcoming trip, the 10 pack of panties arrived opened and missing 2 pair, I called and they sent my call to a specialist, he assured me they would send me another package of panties and would have them in time for my trip, they didn't a.

No longer crediting accounts for returns as they have historically done for all the years I purchased items from them. They now issue gift certificates and refuse to credit an account I'm trying to close. I've made multiple calls in the past including one last week when I was finally told my account was credited the full amount of the gift certificate. When I didn't see the credit on my transaction statement on the website, I called to inquire about this. They did not confirm or deny this happening. There was no explanation for why I was lied to about the credit last week even after asking them to repeat what they had done just to make sure I understood correctly that my account had finally been credited.

Called regarding non receipt of item that was supposed to arrive 9 days ago. There had been no shipping update in more than a week. Representative confirmed the information. Rep advised that the package was still at Pitney Bowes and hadn't been turned over to the postal service yet, which has been there since Oct 14th. He informed me that "I" needed to contact Pitney Bowes to ask why my package is still there. I asked why I should have to call them (which I don't even have a phone number for), and he advised "we don't make outgoing calls, you'll just need to wait for your package". I told him I wouldn't be ordering from them again soon, and his response was like "oh well".

I placed two large orders to Woman Within. Using their own measurements chart I ordered the size according to the measurements. Upon receiving the packages every single item was so big I had to return everything. Thankfully because I've been in customer service for decades and I've seen the decline everywhere in the level of service experience, I videotaped step by step the item number to the invoice as I placed each item I ordered in the box to return it, taped it up, put the label on it and sent it out. I was as concerned that the United States Postal Office would not get this box back to Woman Within which is why I actually made the video.

In June, I purchased two pairs of shoes from Woman Within. I returned both in August (they didn't fit) and I opted for a refund with the partial fee taken out as I knew I wouldn't be ordering anything else from them, no big deal. I paid $118 and received a refund of $58.59, it's fine, is what it is. I am now getting letters from Woman and Full beauty brands stating that I owe them $58.59, which is inaccurate as I do not owe anything. The latest letter states that I will be turned over to collections. I have spent hours on the phone, being hung up on, and sent to other phone numbers to call that never answer. I've called multiple times on multiple dates, left voice-mails multiple times and still no answer. I have been hung up on three times while on hold just this morning. I've sent emails several times, nothing. I would not recommend shopping with this company to anyone.

The website offers you $20 to apply for their card on that order whether you are approved or not and free shipping on that order. They do not credit either and then send you a code for free shipping on next order. They also offer their rewards program for free for 1 month and charge you $2 for a free service then after you cancel they charge you $14.95. After I called and got a refund on the rewards they charged it again, They sent letter asking to mail them copies of license and social security card for credit. Total fraud. Never credited the $20 for first order or free shipping. Product quality is low and customer service number takes forever to get someone who can actually look at issues not read a 3 page script.

I ordered from a catalogue 2 solid color, ‘very warm and cozy’ tops. When they arrived, the tops were not solid color but with flowers on them and the material was ROUGH to feel. Still cannot get a refund. Horrible service.

I ordered 2 dresses, a skirt, and some swim shorts - all on "sale." The dresses were at least 4 sizes too big, as were the swim shorts. I spent $161.51 for that order. I returned the two dresses and shorts and was refunded $109.37 - making the skirt that I kept that was on sale for $24 cost me over $50. They wouldn't simply send the right sizes of the two dresses and shorts at the same price; I had to reorder them (not on sale). They only sent one of the dresses and the shorts, for which I again paid $71.83 - for a dress and shorts that had been on sale for $35 combined, and no other dress. Now that I finally got the one replacement dress, it's still one size too big, so again I have to pay to return that tent and order the dress - paying once again through the nose - meaning so far I will have paid $170 for 1 dress costing 30, a pair of short costing 20, and a skirt costing 15. AVOID THIS SITE LIKE THE PLAGUE IT IS!

Placed an order on August 16. Returned items on August 24, making sure to COPY EVERYTHING. Requested refund to my original form of payment. On SEPTEMBER 24, I received a letter from them. They had ignored my clear request on the form and sent me a gift card. The paperwork says it will be an E-giftcard via email. Well, they can delay it further if they MAIL it to you - and then if you lose the letter, you are out of luck. I called, they said they would rectify it. They did. Halfway. They CANCELLED the gift card and failed to issue a refund to me. I have now filed a dispute with my credit card because they acknowledge receipt of the return, but I have no money back as of today, October 5. Should it really take 2 months and a ton of aggravation to get your money back? Not enough shopping options for larger women. Do they think we don't care about quality or customer service?

I purchased a jacket and returned it because of the color. It was delivered to to Woman Within on September 27, 2021 and it is still sitting at their delivery dock. This happened before and I thought it was a simple error. After this I will not purchase anything else from any of the stores they have online. When you purchase something they take the money faster than you can blink. They should have the same policy to return the refund in the same manner.

I placed an order on February 5, 2021. I had 2 items out of a large order that I returned. I requested the refund be put on my account as I was going to place another order. On February 25 I still had not received it, but placed another order anyway. I received an email on March 17 saying that my return had been processed and that I had a refund. I assumed the refund was on my account. I did not order anything else for several months. When I got ready to place another order I looked everywhere and could not find the credit. So I called customer service. They should really not call it that because there was no customer service. The 1st call, I got the run around saying that they couldn't find any credit they couldn't find any return and she couldn't help me. The next man was very rude and said he couldn't help me.

My order is 3 months late! A customer svc rep argued with me today as if it is my fault that my order has not been delivered. Telling me that I was notified of a backorder at order time. I was given a delivery date at order time. I get no information unless I call in and then I have to talk to an angry, rude jerk to get any information. Worst Customer Service I have ever experienced!

Didn't get order til after 60 day return window and I didn't need item as event had passed. Specified ship dates are bogus. I should have looked for reviews before I sent this or sister company Roaman's any orders.

I will NEVER order with Woman Within nor any affiliates of Full Beauty. My grandmas, my mom, sister, several aunts myself including clothes for my daughter have been ordering for over 30 yrs. They have lost my business for good due to poor customer service! I sent my payment by mail. Due to mail system rerouting my payment was 1 day late which I received a $35 late fee. The day I got the statement with the late fee I sent off the balance which was the late fee. In the mean time I accessed a fc which I didn't include so I get another bill for 2 mos fc and another late fee. I called to see why I got the late fee due to I sent my payment in plenty of time both times.

My first order and everything I ordered was too big. Since I used Paypal to buy I could not exchange. They charge $9.99 for mailing return back. Since I had 2 items that were on back order I was waiting and waiting for them to arrive to send back the full order and only pay one $9.99 return fee. As the 60 days return window was approaching I called about the back orders. It was then I learned that they had to be in their warehouse within 60 days not postmarked by 60 days. I sent them immediately back but in 5 days shipping they were not received in time. No refund. Then I had to pay 9.99 twice to return the other 2 backorders. Never again!! How can you expect to return items within 60 days when you don't have all the order in 60 days. Paying multiple return fees is ridiculous. Stay away!

This company did not have an item I ordered (the most important of 3 items) and did not advise me at any time before shipping. Attached to my invoice was a note from "Correction Control Clerk" advising me that It was "our fault" and "we have issued a credit to your account..." Credit did not show on my 1st statement from my credit card company (although the charge did), so I waited for my next statement and again no credit.

On 4/12/2021, I ordered four items from Woman Within. The items trickled in, one at a time, beginning with an item that was shipped on 4/27 (over two weeks after being ordered). I received dozens of emails apologizing for the delay and offering a percentage off a new order and other attempts to have me order more from them. The fourth and final item was shipped on 8/6, 116 days after my order was placed. By the way, I received notification that my fourth item was delivered while I was on vacation. My neighbor said that it hadn't arrived. On 8/23, I wrote Woman Within notifying them that it hadn't come. On 9/13 (21 days later), I got an email that said, "We apologize however all sales are final after 60 days no refunds or adjustments can be processed thereafter."

Placed an order, was overcharged. Waited 2 months for order but received the wrong merchandised. Company would not correct anything. Made payments but they didn't credit them until after deadline, then charged me crazy late fees. Closed the account and they are still charging me minimum interest charges on a $0.00 balance. STAY AWAY FROM WOMAN WITHIN. Just a horrible company in every way.

Back in July I placed an order. Paid with credit card. I keep getting a 16$ charge from them every other month! I have not placed any more orders! What is going on here? It's stealing. I call and never get through.

I ordered a top and a pair of pants on the 19th of August. That order no longer shows up on the list of orders I've made on their website, so I had no tracking number. I called the company and they gave me a tracking number that shows that they "shipped" on the 23rd of August. It's now the 8th of September, 16 days later, and the post office has not moved the package at all, in my experience indicating it is lost. The company will not refund my money until 30 days after they shipped the item. Their indication to me when I ordered was that I would receive it in 7-10 days... Apparently that actually means 30 days!

I ordered two pair of Cliff sandals from Woman Within on July 24 and received them quick enough, but had to return them in because they were ill fitting. I returned on Aug 2, 2021. I ordered a pair of Rialto sandals on July 31, 2021. Again I received them in good time but again I had to return them. No information on the returns were ever given, no emails, no nothing. I called them about it and was told "that's a third party return". I asked for them to explain and was told that the returns are sent back to the manufacturer and the manufacturer would do the refund. Well it's now early September and still nothing. I emailed Woman Within about the matter on Sept 6, 2021 and received an email on Sept 9, 2021. It says "return processed", but the item they are refunding is an item I didn't return and is $28. I feel like I just threw away $120 on sandals I don't even have.

Ordered clothing online using credit card. Got confirmation number. Received post card notice saying they need "additional information" to process my order. They claimed they've attempted to contact me, which is not true. I haven't received a phone call or email from them. I've tried several times to contact them. Was on hold for over half an hour with no results. Notice says they'll continue to hold my order for "a few days". Will they credit my money back to me? There's no indication of what the problem is, so I doubt it. I'm very angry and will call my credit card company (again). I've been burned by them before. Please be careful buying anything from them.

If you call to place an order or to check the status of an order, you get someone who speaks no English. When something I ordered was out of stock, they just cancelled the order without telling me. NO!

I have been a customer for a few years now, even though the clothing is hit or miss on size, styles and availability, I have been fairly satisfied until recently. I say fairly satisfied because I have had issues with returning items and not receiving a refund. Have not won any of the refund battles as of yet. I could deal with a few mishaps until today. Today was my last straw with this company. I received my latest order and it was missing items and had items I did not order. Called customer service and this was what I was told, "We cannot refund you for the items you did not get until we receive the items you did not order, back." Not to mention I am going be charged a restocking fee for the items they mistakenly sent me. So I am being railroaded for a mistake their warehouse made.

The worst company I’ve had the displeasure of dealing with - they sent me the wrong items and the items I received were not cute and of bad quality - I sent them back requesting refund and it took over 1 month to get an answer after begging them for one. They said that they had refunded me but only sent a gift card & won’t give my money back!! Was on regular price items. I am sorry but I don’t want your cursed clothes. I want my 147 dollars back. You can’t even get through when you call. It’s like there is no one even working there. Unethical at best. Scam at worst.

Unbeknownst to me I signed up for the Rewards program Dec 2020. I’ve been paying WW $14.95 a month for NOTHING. They’ve been billing and being paid through PayPal. I think they said I received $1 and change reward. I spoke to 2 CS representatives who were both defensive and rude and I was being super nice. Their attitude shows this is a scam and they get flack for it routinely.

In the past, have purchased from this company without problems. However, this year, it has been a nightmare. Charged for something I never received. After many calls, and lots of run-around via phone, still no resolution. The process was so convoluted that I can't even recount. All I can say is the I just paid $16.51 for NOTHING, and think I was told there is an additional $2.00 late fee (which I did not pay). I urge all, especially woman who are not well-educated or good at speaking English, to please NOT purchase from this company, or any of its affiliated companies. There are other places to spend your money. Don't give Woman Within your hard-earned money. If you must purchase something from Woman Within, many articles are for sale on Amazon. Use Amazon to make purchases. Amazon customer service is so much better. DON'T BUY ANYTHING DIRECTLY FROM WOMAN WITHIN.

This review is written on 8/31/2021. I have ordered clothing and shoes from Woman Within for several years. I returned 4 pairs of shoes from an order in April 2021, using the company's return label and form, in May 2021. This is within their approved time for returns. I have had nothing but delays and trouble since. Woman Within has changed for the worst. Their customer service desk is not in the U.S. The people, sadly, work 100% from scripts and use fake names. They seem to have been trained to delay and block completion of any task related to providing resolution to problems.

I ordered professional clothes for my daughter on Friday for her new job and paid for two day shipping. Well it hasn’t left the warehouse. I’m still waiting for a bathing suit ordered a month ago. It said it shipped on the 20th and now it’s the 30th and not coming anytime soon. I ordered clothes for a trip to Alaska back in April. After three weeks I got some. The other came almost two months later. I’ve never ordered from a company that has so many stores that shipping is horrendous. Guess what? That three weeks came 1 week before my trip meaning I had to purchase clothes from somewhere else. I have no choice but to report them to the FTC because of the shady business practices.

I ordered something in April and it was on backlog. By June, still no product but I was getting notices from CS saying it was still delayed. I asked to have it cancelled in June and July, but continued to get e-mails saying it was still backlogged. Actually got e-mails back from service reps asking if I was sure I wanted to cancel. Yes, I returned, I want to cancel the order. 4 times I responded to them. Today, 8/27/21 I get an e-mail saying my order is filled and on its way. It's like no one is listening. Word to the wise, be aware of their process. It seems they don't cancel orders when asked. I talked to "Marie" today and she said she would start the cancel process and I should send the item back. I stressed I didn't want to be charged for mailing it back, cause at this point, I'm just angry. I don't even want the item based on all this. I won't order from them again.

I have been a faithful and happy customer for many years. However, I placed an order and gave not received it after 3 months! They told me it was a lost package but refused to refund the $400.00 I was billed. No product and no refund. I can't fathom this. I will never spend another cent with any of their brands. Incredible and unbelievable.

They have been screwing me over since Feb. Ordered white jeans, got a 4xl ugly shirt. Sent it back, still wanted the jeans, finally got them and was charged for shirt and jeans. Now I am being charged for the jeans again. Even though I already paid for them in April and provided proof of cashed check. Community Bank are crooks too. Be careful. Their business is not worth it. Getting a lawyer and my state rep involved. Total harassment to keep billing me.

Terrible customer service— The items were supposed to be here within two weeks. When I did tracking it was in Atlanta Georgia on the 14th. This is now 21 August. They won’t give you a refund. They can resend it to me but they’re gonna charge me a second time. I will never purchased anything from this company again and you might also want to thank her before you do.

Placed a small order at Woman Within for the first time 5 days ago, along with another item from a different company. I have already received the other item from the other company. However, the item I ordered from Woman Within, on the very same day, has not even shipped yet. It might be ok if the company occasionally sent an update. That is just what reputable companies do. But to leave a customer just hanging, giving them no indication as to where, in the shipping process, their order might be is unacceptable and unprofessional. The information they give you when you attempt an online look up with your order number is useless and laughable. Like I stated above, first and last time.

I ordered a pretty pink bra but when I received it the material was so cheap and thin. I used the return label 21 days ago and can’t get in touch with a person. When I call the automated system doesn’t recognize my order # or phone #. I need my money back!

I placed an order with this company on 4/25, which was part of a Mother’s Day gift for my mom. Woman Within has this weird thing with shipping where you get confirmation that your package has shipped, but then it just sits there with no movement for weeks. Each day, I would check the tracking only to find that nothing was happening. When it was obvious that the order wouldn’t make it to my mom in time, I requested to cancel the order. Woman Within refused, stating that the order was “in transit.” My mom eventually received the order almost a month later, on 5/18...which was ridiculous. I vowed then that I would never shop with this company.

It took them almost a MONTH to deliver my order. I complained to them and asked that my shipping costs be reimbursed. They would not. The clothes finally were delivered, but the occasion I had ordered them for had passed, so had the season, so I returned the items. They didn't offer a refund to my debit card, only a store voucher. Okay, fine. But I received an email today 8/18/21 and the order that was $60.17 is only being reimbursed for $47.04. That's a $13.13 loss for me and for what? Because they took so long to deliver my items that I no longer needed them? Also, in the email it stated that my order was placed on the 18th of May- it was much sooner than that, and mailed on the 28th of May- all lies! This company used to be reputable, but I will NOT allow this to stand and will NEVER do business with them again!

I purchased items in 2020. I returned some of the items due to a sizing issue. They received the items, but rather than crediting my Woman Within credit card they issued a merchandise credit/gift card. They claim they sent that information in a non descript email (meaning the subject was not credit, but the info was in an advertising email). They said they did not have the info anymore/couldn't give me the info even though I verified all of my information. For over a year I have been fighting with them. They have basically acknowledged getting the merchandise back (which they have probably resold since it wasn't worn) and they kept my money.

Ordered 4 items which took Forever. 3 items were returned which took weeks to credit my card, was charged $33 for a $9 pair of shorts. Ridiculous. Was told it was due to shipping. No wonder Amazon is so popular. The charges are clear, fast, and upfront. Never Again!

I received a wrong shipment addressed to someone in another state. I was told I would have to reorder and pay again for my order to be shipped and that I would not receive a refund for my missing order until I returned the wrong shipment. I mailed it back according to their instructions but they are claiming they haven't received it and I don't have a tracking number. I've been a customer for many years and spent a lot of money with this company only to be told I don't matter without a tracking number. Wow. I do matter and now I'm done with Woman Within.

I ordered over $350 worth of merchandise 5/5/21. My first time ever ordering. The shoes didn't fit, so I returned them end of June 2021. Return policy states within 60 days. The shoes were returned to me today 8/11/21. I was told that they weren't returned within the proper time frame. After speaking to customer service, then to Shea, manager of resolution of customer complaints, she stated to me that the items have to be returned and received into the warehouse within 60 days. Nowhere is that stated. She basically called me a liar and stated that I didn't understand the policy. They lost a customer over a pair of $35 shoes. STAY AWAY FROM THIS COMPANY. DO NOT ORDER FROM THERE.

I requested and received authorization return all of it. I returned it on July 6 and have heard nothing, nor have I been refunded. I have emailed multiple times requesting information. Total refund due is $80.10.

Shipping costs are high and I have yet to get a shipment on time. That last 3 orders each delayed over a month with little communication why. I would expect some sort of reduction in shipping costs in return. Horrible compared to competitors.

I have been trying to settle a return and credit card charge since I placed the order. Tried to cancel it due to long wait times, was told I couldn't once it is in their system. I told them I would return it when I received it. When I received it 27 days after placing the order, I returned it. They acknowledged the return. It was received on 7/14/2021. My credit card company wants proof from the company that it was received and matter resolved. I have called the department every day for a week. I am only able to leave my name, phone # and address. I have not heard from them. This is ridiculous, and to top it off I found the merchandise of poor quality.

Received 3 items. Items were very nice but didn’t fit me. Return items & it’s been over 2 months with no refund in sight. Called twice and emailed company was told it has been refunded back to PayPal. PayPal never received it. Will NOT order again from this company again and will call Better Business if do not receive refund by the end of August 2021. Three months is plenty of time for them to notice a refund has NOT been sent.

I would not recommend this company to an enemy much less a friend. Customer service awful....if you can even reach them. Please beware! They do not care and their phone complaint system does not work.

I am so furious with dealing with this company. It takes around two months to get your order and two months to get a refund after sending items back. No one helps you and you are kept in hold for over an hour only to have someone say you need to fill out a form. Still waiting for my refund and I paid for these items a long time ago.

I tried calling the credit card first but they can't/refuse to stop charging me and keep giving late fees because I refuse to pay since I NEVER RECEIVED what I ordered. Call customer service at Woman Within and they won't refund the money to the card because it shows delivered on their end. WELL NOT TO ME IT WASN'T. They can take a walk off the plank for all I care I will NOT pay when I didn't get what I ordered don't give 2 ** about my credit so good luck. As for Woman Within don't order from them unless you wanna get screwed.

When I place orders with this company they are not small orders. However, I got a catalog yesterday (7/31/2021) and tried to use the promo code on the front to find that it was invalid. Upon calling customer service I found that it couldn't be used on the website, but the catalog does not say this and this has never been the case for me before. This catalog was sent out with a deliberate lie, thus I canceled my order. The items were things that I honestly wanted, but I will not participate in deliberate deceptive practices.

In late May or the first week of June I placed an order for three pairs of jeans at $19.99 each for a total if almost $80.00 including tax and shipping. The items have been on back order since that time. Subsequent to the date I placed the order my credit card was stolen and had to be replaced. Since billing doesn't take place until the time of shipment, I called to give the new card number and was told the order would have to be completely cancelled, which they did. Then I had to place the order all over again with the correct card number and was advised that two of the three items won't be available for shipping until the end of September and the cost of these same three items has ballooned to over $126.00, which is unbelievable! I need these items or would not have ordered. They have most likely received the last order I will ever make for their products. Sad way to run a business.