Woman Within Reviews

I have no problem sending an item back that they sent in error. What I have an issue with is them wanting to charge you a second time to get you your item you originally ordered, so they can ship it. Then once they get your item they refund your money. I've been with this company over 5 years and never have I ever had such a problem trying to get an item I ordered. Last year (the last order I made) they missed an item completely. Told me I was getting a new one sent out. I never received it. Eventually they in the end refunded me the item without a word to me explaining I was getting a refund and not the item. NO customer service. Never will use them again. When you request a supervisor, they give you the runaround. They then transfer you, you get transferred, explain the situation and the new person hangs up on you.

I ordered items back on 5/3/2021. I received someone else's items on 5/7/2021 with their packing slip inside and contacted Woman Within right away. I sent back the wrong items I received. They confirmed they received the items I sent back. I followed up several times over 3 months asking where my refund was and all they keep replying is, "We apologize for the delay. Please let us know what items you returned so we can further assist you. Sorry for any inconvenience". That is after I sent them my order email and pictures of the incorrect items I received and the other persons packing slip (always take pictures before you return items). Never received my items I ordered or my refund I requested.

This company lied and manipulated my 91 year old mother with dementia. They scammed her into getting a credit card for purchases made to the Woman Within catalog. All of the items were either not shipped or returned. They initially tried to give the money back as a credit for merchandise. When they were told to credit the credit card it was a back and forth between the clothing line and the credit card. This was months of battling back and forth with empty promises of things being resolved. We were told on multiple times that things would be taken care of.

I ordered a pair of boots in early December 2021 and was never received. My first contact with Woman Within via email was right after Christmas informing them that I did not receive my boots. Their carrier claims that my package was delivered on 12/10/21, and Woman Within asked that I check around my house and neighborhood for the package and attached an affidavit for me to complete. I live in a private house. I return the affidavit via email and USPS on 1/26/2022 after a full investigation into where my package may have disappeared to. I was told that once the affidavit is physically received in their office, they will begin the refund process because they cannot process the refund with the one sent via email.

If you purchase in advance for a gift, you can not return or exchange the item after 60 days---no exceptions and they tell you to give it to charity. Do not buy from these brands. Sizing is not industry standard. A 4X is a @x at other sites.

I ordered 3 items for my mother on the Woman Within website and they were delivered to a wrong address. I tried to resolve the issue with "customer service" but they're like dealing with a drunk guy in a bar, combative, obnoxious and rude. Despite having the correct address listed for the delivery (located in your account information) the products were sent to an old address from several years ago. The new address had been updated long before this order was made and the specialist confirmed this over the phone.

I placed an order from a catalog that offered free shipping and free returns. I returned the order but was charged 9.95. Was told I wasn't charged shipping to return but it was a service charge, very misleading! I've done this before without incident so I disputed it and 3 different people promised a credit which never came. The last person said to call PayPal. Paypal issued a courtesy credit right away. Woman Within lies and lets another company cover their dishonesty. Never again!

I returned items in one box with their smart label allowing 15 days for them to receive it so that I could get a refund. I kept calling and calling them and they said it wasn't there yet. Finally I get an email that said 4 of the items (out of 14) were credited back to me. I called and they said they received the items a month and a half after the day I took it to the post office (I have a receipt and tracking number). Now the 60 day return requirement was no longer valid! I asked for a supervisor and she gave me a number where I talked to another person who said their warehouse didn't have a status on the items yet. It looks like it is a dead end. The clothes they sell are hugely oversized -vanity sizing.

Inflexible return policy. Do not appear to care if we buy there. Return policy requires product to be in their hands in 60 days with no exceptions. All 12 brands are the same. Appears to be a holding company and does not care. Very poor response time.

I have made several purchases from this brand and family of brands over the last few years. This is my first time ever having to send something back. I sent a vest back for an exchange within the allotted amount of time and they kept the item for several weeks before sending it back to me denying the exchange because it was after the exchange window (it was not). I sent 2 emails which were never answered, I stayed on hold for 30 Minutes with CS before giving up so I tried the chat.

1st and last time to order from them. I returned an item and had to contact them via chat (which is a joke in itself) to confirm my return. My tracking number showed they had received it 2 weeks before it was even acknowledged. I finally got a email but they sent an ecard not a refund as requested. In order to get a refund 9.95 is deducted from the total for a brand fee. Then I was charge $14.95 for some membership when all I wanted was free shipping. Once you fill out the form for free shipping rebate I guess you are automatically signed up for this membership. I had another 1.99 charge, I was told that the initial membership fee. OMG... Trying to get this all straightened out and the correct refund has and still is absolutely ridiculous. For a $50 pair of shoes, it has cost me almost $80 and I am hoping to get a full refund. We will see..

Consumer Alert! Unreliable and extremely poor customer service! The Full Beauty Brand-Woman Within online retail is not a reliable company to do business with. I placed a gift card order online on 12/13/21, then received a call on 12/15/21 from Full Beauty Brand office to confirm. I provided verbal confirmation and thanked them for the verification. However on 12/30/21 I learned the card was never sent. I called customer service but they could not explain and forwarded my call to business office that was closed for the next two days. I wanted my intended recipient to receive their gift so I went online on 12/31 and ordered an "E-Gift Card" thinking this would be sent within 24 hours…But No, it was not! 3 days later (1/3/22) it still was not sent. Now I had two orders stuck in limbo.

I bought 2 nightgowns for my mom, I receive a pair of shorts. I was told I could send the shorts back and as soon as they receive the shorts, they would send the nightgown and my card would not be charged again. I sent the shorts back ASAP. Then my card was charged again for the nightgowns. I called them, they said they received the shorts but that’s the policy, to charge the card again once they receive the return items in the warehouse (and send the new item). But, that my return could sit in the warehouse for weeks until it gets opened and inspected. Upon them opening my return, they will refund my money. My issue is that “what if I didn’t have the extra $35 for them to take out of my card?”… they don’t even care and their customer service reps, including the supervisors, are rude. They sent me the wrong item, I returned it. Now I’m sitting here with no nightgowns and 2 charges on my card.

I received a Christmas card stating if I purchase $100 I would get $50.00 off. So I spent $174.00 and then after my transaction I was told, "Sorry you can't use the discount code WWPHMDEC" Because it was not their clothing it was a third party company. Nowhere does it say that on the card I received from Woman Within. I'm using their credit card Woman Within. So I called in and asked for a supervisor. The girl that answered transferred me to another person. She was so rude to me. Right as soon as she answered the phone she had an attitude with me. Didn't even care what I had to say. She was so quickly to get me off the phone. I told her to cancel my order. So fast she said okay. I also want to cancel my credit card with you. I've been a customer for 20 years. I can't believe with everything going on in this world how people treat customers. I so upset I cancel my credit card and will never shop with Woman Within plus size again.

My bank account shows that WW has been pulling $14.95 out of it several times this past month without my knowledge. My WW account says that they have sent emails to "null" about those charges. It seems that when I tried to use a discount coupon it signed me up for a membership that I did and do not want. I need them to stop drawing money from my bank account. There is no other info about a delivery of any kind so it's not a physical item.

They have no respect for people. I wish I could get clothes to fit me somewhere else because I would if I could. Hate having to give this un-empathetic company my money. At least it’s mainly only work clothes I have to order from these rude people (So I don’t have to order often).

I ordered 2 pairs of leggings and a tunic for my wife. Not the first time that I have ordered from Woman Within. I've had an account for years. This last order I made online, they sent it to my previous address for some unknown reason. When I contacted them about it they informed me that they would not be refunding my money or sending me a replacement order. I went back to our old address that we haven't lived at for 4 years. The new tenants told me that they haven't received any packages. So now I'm out $76.00 because they screwed up and sent my package to a previous address. Oh and by the way their catalog have been coming to my new home for 4 years now. Their only words to me is that it's company policy to not issue a replacement order or a refund. It's their fault. Anybody doing business with this company should expect to be robbed because they are all crooks and thieves.

There is no consistency in the clothing sizes. A large in one shirt might be a different size than a large in another shirt. Also, they have the worst return policy and are not willing to work with you, even during a pandemic. It took several weeks to get my order and several weeks to return. I went over the 60 days by two days and they still wouldn’t refund my purchase. I will never shop with them again.

Shipping $20 return $10 over $30 for just those costs. That took over 2-3 weeks for delivery and still waiting for refund which is now over 2 weeks. They do not care. Clothes were inexpensive poor quality. Really been a big disappointment and an expensive one. I ended up paying additional 25% in costs. Money I will never see. Please go someplace else.

I am writing this review from Australia. Last night I made an order. I realised a few minutes after paying that I made a mistake on size. I immediately rang the number to cancel or change the order. I did this within minutes. The number they gave on the site is a ROBOT answering machine. I rang 5 times and over and over gave the order number. The voice kept putting a zero instead of a 6....Over and over she got it wrong. Therefore I could not change it.

I decided to use the chat function to ask for help. I typed "I want to cancel" and before I could finish, the chat function closed as unavailable. I tried several times with the same results.

I ordered a Christmas gift 11 months ago and just found out they have been randomly withdrawing 15 with no authorization. I have no online account so no way of stopping this. I tried chatting online and it won't connect me to an agent. What kind of scam are they running????

I ordered three swimsuits. They sent me a pair of pants, a shirt, and a throw blanket. I called and explained and all they seemed to care about was getting back the crap they sent me. They never apologized for their mistake. They first said I they had to receive their merchandise back before they could send my swimsuits. Then they said they could send the swimsuits now but they would have to charge me again since I have their merchandise (that I didn’t order). I talked to a supervisor and the best she could do was give me free expedited shipping for the reorder. So right now I’m out the money for two orders of swimsuits, none of which I have received, and I have to go stand in line at the post office to return the crap I didn’t order or they will charge me for them.

Clothes are great. Website not user friendly. Phone agents are usually friendly but cannot resolve your issue very well. Return policy is terrible. Your money goes to credit and then it’s hard to figure out how to use them. Returns take forever. Delivery of product takes forever. Adds giving 40% off are deceitful.

Oh, boy. Where do I start? First when I ordered, I received an email saying my order was backordered. I requested to cancel after a while. That went through. However, I am very displeased. I'm STILL waiting for the pending charges to be dropped from my debit card. I've gotten in touch with Green Dot, I've been speaking to customer support here, but SERIOUSLY?? A WEEK & some days to wait for the money to be returned to my card?! UNBELIEVABLE. NEVER coming back to that site EVER again. You can say you guys were gutted like in the other bad reviews, but eh. I just want the money back on the card at the end of everything. -__-

I made a purchase using an advertised coupon offered at checkout. The "coupon" turned out to be a membership to a rewards subscription disguised as a coupon. They charged my credit card every month for membership fee. When I called to cancel and get refunded, customer service said they could only give me a partial refund because apparently, I had received rebate checks from Roaman's and Woman Within which I NEVER received. The website has no way to remove payment information. Customer service transferred me around 6 times and I got the run around every time. Predatory scam company. Do not buy from them!

I ordered several items. I returned all items except for 3. I made 2 payments to pay for the items. I received a bill for all the items. I call. I get bounced around to foreigners and one person tells me I owe $70.00. One person tells me I owe nothing. One person tells me I owe nothing. I am shredding my credit card. Oh yeah the things I sent back they resent them to me so I sent them back. Unreal. BUYER BEWARE.

They grab you with a incomplete offer description at the top of the site. You are familiar with the look of the offer based on offers through other sites. There is room to put the words "Up to" 50% for using code, in offer location. That is only spelled out in the hidden details and once you start looking at items. Their magazine and online prices are different. So though it allows you to cross search using catalog information, the pricing shows different when the search box asks for code, but can never find it. So you search by catalog item description, and pricing is different. The discount offer is calculated off the original item price, though the purchase minimum requirement amount for the discount is calculated off of any lower price.

I responded to advertised sales from Roaman's and placed an order online. I was to receive 50% off entire order but when the total came up it did not give me the advertised promotion codes and allow the deductions. I was charged the full amount plus charged shipping that was not suppose to be charged on orders over 75.00. I cancelled everything but they sent the orders out to me anyway and charged me full amounts plus shipping. I called. I complained and nothing but "I'm sorry you aren't happy" notes. I refused the packages. They returned unopened to the company and now I am being billed shipping charges plus late fees on zero balance.

I placed a order and had expedite shipping for upcoming trip, the 10 pack of panties arrived opened and missing 2 pair, I called and they sent my call to a specialist, he assured me they would send me another package of panties and would have them in time for my trip, they didn't a.

No longer crediting accounts for returns as they have historically done for all the years I purchased items from them. They now issue gift certificates and refuse to credit an account I'm trying to close. I've made multiple calls in the past including one last week when I was finally told my account was credited the full amount of the gift certificate. When I didn't see the credit on my transaction statement on the website, I called to inquire about this. They did not confirm or deny this happening. There was no explanation for why I was lied to about the credit last week even after asking them to repeat what they had done just to make sure I understood correctly that my account had finally been credited.

Called regarding non receipt of item that was supposed to arrive 9 days ago. There had been no shipping update in more than a week. Representative confirmed the information. Rep advised that the package was still at Pitney Bowes and hadn't been turned over to the postal service yet, which has been there since Oct 14th. He informed me that "I" needed to contact Pitney Bowes to ask why my package is still there. I asked why I should have to call them (which I don't even have a phone number for), and he advised "we don't make outgoing calls, you'll just need to wait for your package". I told him I wouldn't be ordering from them again soon, and his response was like "oh well".

I placed two large orders to Woman Within. Using their own measurements chart I ordered the size according to the measurements. Upon receiving the packages every single item was so big I had to return everything. Thankfully because I've been in customer service for decades and I've seen the decline everywhere in the level of service experience, I videotaped step by step the item number to the invoice as I placed each item I ordered in the box to return it, taped it up, put the label on it and sent it out. I was as concerned that the United States Postal Office would not get this box back to Woman Within which is why I actually made the video.

In June, I purchased two pairs of shoes from Woman Within. I returned both in August (they didn't fit) and I opted for a refund with the partial fee taken out as I knew I wouldn't be ordering anything else from them, no big deal. I paid $118 and received a refund of $58.59, it's fine, is what it is. I am now getting letters from Woman and Full beauty brands stating that I owe them $58.59, which is inaccurate as I do not owe anything. The latest letter states that I will be turned over to collections. I have spent hours on the phone, being hung up on, and sent to other phone numbers to call that never answer. I've called multiple times on multiple dates, left voice-mails multiple times and still no answer. I have been hung up on three times while on hold just this morning. I've sent emails several times, nothing. I would not recommend shopping with this company to anyone.

The website offers you $20 to apply for their card on that order whether you are approved or not and free shipping on that order. They do not credit either and then send you a code for free shipping on next order. They also offer their rewards program for free for 1 month and charge you $2 for a free service then after you cancel they charge you $14.95. After I called and got a refund on the rewards they charged it again, They sent letter asking to mail them copies of license and social security card for credit. Total fraud. Never credited the $20 for first order or free shipping. Product quality is low and customer service number takes forever to get someone who can actually look at issues not read a 3 page script.

I ordered from a catalogue 2 solid color, ‘very warm and cozy’ tops. When they arrived, the tops were not solid color but with flowers on them and the material was ROUGH to feel. Still cannot get a refund. Horrible service.

I ordered 2 dresses, a skirt, and some swim shorts - all on "sale." The dresses were at least 4 sizes too big, as were the swim shorts. I spent $161.51 for that order. I returned the two dresses and shorts and was refunded $109.37 - making the skirt that I kept that was on sale for $24 cost me over $50. They wouldn't simply send the right sizes of the two dresses and shorts at the same price; I had to reorder them (not on sale). They only sent one of the dresses and the shorts, for which I again paid $71.83 - for a dress and shorts that had been on sale for $35 combined, and no other dress. Now that I finally got the one replacement dress, it's still one size too big, so again I have to pay to return that tent and order the dress - paying once again through the nose - meaning so far I will have paid $170 for 1 dress costing 30, a pair of short costing 20, and a skirt costing 15. AVOID THIS SITE LIKE THE PLAGUE IT IS!

Placed an order on August 16. Returned items on August 24, making sure to COPY EVERYTHING. Requested refund to my original form of payment. On SEPTEMBER 24, I received a letter from them. They had ignored my clear request on the form and sent me a gift card. The paperwork says it will be an E-giftcard via email. Well, they can delay it further if they MAIL it to you - and then if you lose the letter, you are out of luck. I called, they said they would rectify it. They did. Halfway. They CANCELLED the gift card and failed to issue a refund to me. I have now filed a dispute with my credit card because they acknowledge receipt of the return, but I have no money back as of today, October 5. Should it really take 2 months and a ton of aggravation to get your money back? Not enough shopping options for larger women. Do they think we don't care about quality or customer service?

I purchased a jacket and returned it because of the color. It was delivered to to Woman Within on September 27, 2021 and it is still sitting at their delivery dock. This happened before and I thought it was a simple error. After this I will not purchase anything else from any of the stores they have online. When you purchase something they take the money faster than you can blink. They should have the same policy to return the refund in the same manner.

I placed an order on February 5, 2021. I had 2 items out of a large order that I returned. I requested the refund be put on my account as I was going to place another order. On February 25 I still had not received it, but placed another order anyway. I received an email on March 17 saying that my return had been processed and that I had a refund. I assumed the refund was on my account. I did not order anything else for several months. When I got ready to place another order I looked everywhere and could not find the credit. So I called customer service. They should really not call it that because there was no customer service. The 1st call, I got the run around saying that they couldn't find any credit they couldn't find any return and she couldn't help me. The next man was very rude and said he couldn't help me.

My order is 3 months late! A customer svc rep argued with me today as if it is my fault that my order has not been delivered. Telling me that I was notified of a backorder at order time. I was given a delivery date at order time. I get no information unless I call in and then I have to talk to an angry, rude jerk to get any information. Worst Customer Service I have ever experienced!

Didn't get order til after 60 day return window and I didn't need item as event had passed. Specified ship dates are bogus. I should have looked for reviews before I sent this or sister company Roaman's any orders.

I will NEVER order with Woman Within nor any affiliates of Full Beauty. My grandmas, my mom, sister, several aunts myself including clothes for my daughter have been ordering for over 30 yrs. They have lost my business for good due to poor customer service! I sent my payment by mail. Due to mail system rerouting my payment was 1 day late which I received a $35 late fee. The day I got the statement with the late fee I sent off the balance which was the late fee. In the mean time I accessed a fc which I didn't include so I get another bill for 2 mos fc and another late fee. I called to see why I got the late fee due to I sent my payment in plenty of time both times.

My first order and everything I ordered was too big. Since I used Paypal to buy I could not exchange. They charge $9.99 for mailing return back. Since I had 2 items that were on back order I was waiting and waiting for them to arrive to send back the full order and only pay one $9.99 return fee. As the 60 days return window was approaching I called about the back orders. It was then I learned that they had to be in their warehouse within 60 days not postmarked by 60 days. I sent them immediately back but in 5 days shipping they were not received in time. No refund. Then I had to pay 9.99 twice to return the other 2 backorders. Never again!! How can you expect to return items within 60 days when you don't have all the order in 60 days. Paying multiple return fees is ridiculous. Stay away!

This company did not have an item I ordered (the most important of 3 items) and did not advise me at any time before shipping. Attached to my invoice was a note from "Correction Control Clerk" advising me that It was "our fault" and "we have issued a credit to your account..." Credit did not show on my 1st statement from my credit card company (although the charge did), so I waited for my next statement and again no credit.

On 4/12/2021, I ordered four items from Woman Within. The items trickled in, one at a time, beginning with an item that was shipped on 4/27 (over two weeks after being ordered). I received dozens of emails apologizing for the delay and offering a percentage off a new order and other attempts to have me order more from them. The fourth and final item was shipped on 8/6, 116 days after my order was placed. By the way, I received notification that my fourth item was delivered while I was on vacation. My neighbor said that it hadn't arrived. On 8/23, I wrote Woman Within notifying them that it hadn't come. On 9/13 (21 days later), I got an email that said, "We apologize however all sales are final after 60 days no refunds or adjustments can be processed thereafter."

Placed an order, was overcharged. Waited 2 months for order but received the wrong merchandised. Company would not correct anything. Made payments but they didn't credit them until after deadline, then charged me crazy late fees. Closed the account and they are still charging me minimum interest charges on a $0.00 balance. STAY AWAY FROM WOMAN WITHIN. Just a horrible company in every way.

Back in July I placed an order. Paid with credit card. I keep getting a 16$ charge from them every other month! I have not placed any more orders! What is going on here? It's stealing. I call and never get through.

I ordered a top and a pair of pants on the 19th of August. That order no longer shows up on the list of orders I've made on their website, so I had no tracking number. I called the company and they gave me a tracking number that shows that they "shipped" on the 23rd of August. It's now the 8th of September, 16 days later, and the post office has not moved the package at all, in my experience indicating it is lost. The company will not refund my money until 30 days after they shipped the item. Their indication to me when I ordered was that I would receive it in 7-10 days... Apparently that actually means 30 days!

I ordered two pair of Cliff sandals from Woman Within on July 24 and received them quick enough, but had to return them in because they were ill fitting. I returned on Aug 2, 2021. I ordered a pair of Rialto sandals on July 31, 2021. Again I received them in good time but again I had to return them. No information on the returns were ever given, no emails, no nothing. I called them about it and was told "that's a third party return". I asked for them to explain and was told that the returns are sent back to the manufacturer and the manufacturer would do the refund. Well it's now early September and still nothing. I emailed Woman Within about the matter on Sept 6, 2021 and received an email on Sept 9, 2021. It says "return processed", but the item they are refunding is an item I didn't return and is $28. I feel like I just threw away $120 on sandals I don't even have.

Ordered clothing online using credit card. Got confirmation number. Received post card notice saying they need "additional information" to process my order. They claimed they've attempted to contact me, which is not true. I haven't received a phone call or email from them. I've tried several times to contact them. Was on hold for over half an hour with no results. Notice says they'll continue to hold my order for "a few days". Will they credit my money back to me? There's no indication of what the problem is, so I doubt it. I'm very angry and will call my credit card company (again). I've been burned by them before. Please be careful buying anything from them.

If you call to place an order or to check the status of an order, you get someone who speaks no English. When something I ordered was out of stock, they just cancelled the order without telling me. NO!

I have been a customer for a few years now, even though the clothing is hit or miss on size, styles and availability, I have been fairly satisfied until recently. I say fairly satisfied because I have had issues with returning items and not receiving a refund. Have not won any of the refund battles as of yet. I could deal with a few mishaps until today. Today was my last straw with this company. I received my latest order and it was missing items and had items I did not order. Called customer service and this was what I was told, "We cannot refund you for the items you did not get until we receive the items you did not order, back." Not to mention I am going be charged a restocking fee for the items they mistakenly sent me. So I am being railroaded for a mistake their warehouse made.

The worst company I’ve had the displeasure of dealing with - they sent me the wrong items and the items I received were not cute and of bad quality - I sent them back requesting refund and it took over 1 month to get an answer after begging them for one. They said that they had refunded me but only sent a gift card & won’t give my money back!! Was on regular price items. I am sorry but I don’t want your cursed clothes. I want my 147 dollars back. You can’t even get through when you call. It’s like there is no one even working there. Unethical at best. Scam at worst.

Unbeknownst to me I signed up for the Rewards program Dec 2020. I’ve been paying WW $14.95 a month for NOTHING. They’ve been billing and being paid through PayPal. I think they said I received $1 and change reward. I spoke to 2 CS representatives who were both defensive and rude and I was being super nice. Their attitude shows this is a scam and they get flack for it routinely.

In the past, have purchased from this company without problems. However, this year, it has been a nightmare. Charged for something I never received. After many calls, and lots of run-around via phone, still no resolution. The process was so convoluted that I can't even recount. All I can say is the I just paid $16.51 for NOTHING, and think I was told there is an additional $2.00 late fee (which I did not pay). I urge all, especially woman who are not well-educated or good at speaking English, to please NOT purchase from this company, or any of its affiliated companies. There are other places to spend your money. Don't give Woman Within your hard-earned money. If you must purchase something from Woman Within, many articles are for sale on Amazon. Use Amazon to make purchases. Amazon customer service is so much better. DON'T BUY ANYTHING DIRECTLY FROM WOMAN WITHIN.

This review is written on 8/31/2021. I have ordered clothing and shoes from Woman Within for several years. I returned 4 pairs of shoes from an order in April 2021, using the company's return label and form, in May 2021. This is within their approved time for returns. I have had nothing but delays and trouble since. Woman Within has changed for the worst. Their customer service desk is not in the U.S. The people, sadly, work 100% from scripts and use fake names. They seem to have been trained to delay and block completion of any task related to providing resolution to problems.

I ordered professional clothes for my daughter on Friday for her new job and paid for two day shipping. Well it hasn’t left the warehouse. I’m still waiting for a bathing suit ordered a month ago. It said it shipped on the 20th and now it’s the 30th and not coming anytime soon. I ordered clothes for a trip to Alaska back in April. After three weeks I got some. The other came almost two months later. I’ve never ordered from a company that has so many stores that shipping is horrendous. Guess what? That three weeks came 1 week before my trip meaning I had to purchase clothes from somewhere else. I have no choice but to report them to the FTC because of the shady business practices.

I ordered something in April and it was on backlog. By June, still no product but I was getting notices from CS saying it was still delayed. I asked to have it cancelled in June and July, but continued to get e-mails saying it was still backlogged. Actually got e-mails back from service reps asking if I was sure I wanted to cancel. Yes, I returned, I want to cancel the order. 4 times I responded to them. Today, 8/27/21 I get an e-mail saying my order is filled and on its way. It's like no one is listening. Word to the wise, be aware of their process. It seems they don't cancel orders when asked. I talked to "Marie" today and she said she would start the cancel process and I should send the item back. I stressed I didn't want to be charged for mailing it back, cause at this point, I'm just angry. I don't even want the item based on all this. I won't order from them again.

I have been a faithful and happy customer for many years. However, I placed an order and gave not received it after 3 months! They told me it was a lost package but refused to refund the $400.00 I was billed. No product and no refund. I can't fathom this. I will never spend another cent with any of their brands. Incredible and unbelievable.

They have been screwing me over since Feb. Ordered white jeans, got a 4xl ugly shirt. Sent it back, still wanted the jeans, finally got them and was charged for shirt and jeans. Now I am being charged for the jeans again. Even though I already paid for them in April and provided proof of cashed check. Community Bank are crooks too. Be careful. Their business is not worth it. Getting a lawyer and my state rep involved. Total harassment to keep billing me.

Terrible customer service— The items were supposed to be here within two weeks. When I did tracking it was in Atlanta Georgia on the 14th. This is now 21 August. They won’t give you a refund. They can resend it to me but they’re gonna charge me a second time. I will never purchased anything from this company again and you might also want to thank her before you do.

Placed a small order at Woman Within for the first time 5 days ago, along with another item from a different company. I have already received the other item from the other company. However, the item I ordered from Woman Within, on the very same day, has not even shipped yet. It might be ok if the company occasionally sent an update. That is just what reputable companies do. But to leave a customer just hanging, giving them no indication as to where, in the shipping process, their order might be is unacceptable and unprofessional. The information they give you when you attempt an online look up with your order number is useless and laughable. Like I stated above, first and last time.

I ordered a pretty pink bra but when I received it the material was so cheap and thin. I used the return label 21 days ago and can’t get in touch with a person. When I call the automated system doesn’t recognize my order # or phone #. I need my money back!

I placed an order with this company on 4/25, which was part of a Mother’s Day gift for my mom. Woman Within has this weird thing with shipping where you get confirmation that your package has shipped, but then it just sits there with no movement for weeks. Each day, I would check the tracking only to find that nothing was happening. When it was obvious that the order wouldn’t make it to my mom in time, I requested to cancel the order. Woman Within refused, stating that the order was “in transit.” My mom eventually received the order almost a month later, on 5/18...which was ridiculous. I vowed then that I would never shop with this company.

It took them almost a MONTH to deliver my order. I complained to them and asked that my shipping costs be reimbursed. They would not. The clothes finally were delivered, but the occasion I had ordered them for had passed, so had the season, so I returned the items. They didn't offer a refund to my debit card, only a store voucher. Okay, fine. But I received an email today 8/18/21 and the order that was $60.17 is only being reimbursed for $47.04. That's a $13.13 loss for me and for what? Because they took so long to deliver my items that I no longer needed them? Also, in the email it stated that my order was placed on the 18th of May- it was much sooner than that, and mailed on the 28th of May- all lies! This company used to be reputable, but I will NOT allow this to stand and will NEVER do business with them again!

I purchased items in 2020. I returned some of the items due to a sizing issue. They received the items, but rather than crediting my Woman Within credit card they issued a merchandise credit/gift card. They claim they sent that information in a non descript email (meaning the subject was not credit, but the info was in an advertising email). They said they did not have the info anymore/couldn't give me the info even though I verified all of my information. For over a year I have been fighting with them. They have basically acknowledged getting the merchandise back (which they have probably resold since it wasn't worn) and they kept my money.

Ordered 4 items which took Forever. 3 items were returned which took weeks to credit my card, was charged $33 for a $9 pair of shorts. Ridiculous. Was told it was due to shipping. No wonder Amazon is so popular. The charges are clear, fast, and upfront. Never Again!

I received a wrong shipment addressed to someone in another state. I was told I would have to reorder and pay again for my order to be shipped and that I would not receive a refund for my missing order until I returned the wrong shipment. I mailed it back according to their instructions but they are claiming they haven't received it and I don't have a tracking number. I've been a customer for many years and spent a lot of money with this company only to be told I don't matter without a tracking number. Wow. I do matter and now I'm done with Woman Within.

I ordered over $350 worth of merchandise 5/5/21. My first time ever ordering. The shoes didn't fit, so I returned them end of June 2021. Return policy states within 60 days. The shoes were returned to me today 8/11/21. I was told that they weren't returned within the proper time frame. After speaking to customer service, then to Shea, manager of resolution of customer complaints, she stated to me that the items have to be returned and received into the warehouse within 60 days. Nowhere is that stated. She basically called me a liar and stated that I didn't understand the policy. They lost a customer over a pair of $35 shoes. STAY AWAY FROM THIS COMPANY. DO NOT ORDER FROM THERE.

I requested and received authorization return all of it. I returned it on July 6 and have heard nothing, nor have I been refunded. I have emailed multiple times requesting information. Total refund due is $80.10.

Shipping costs are high and I have yet to get a shipment on time. That last 3 orders each delayed over a month with little communication why. I would expect some sort of reduction in shipping costs in return. Horrible compared to competitors.

I have been trying to settle a return and credit card charge since I placed the order. Tried to cancel it due to long wait times, was told I couldn't once it is in their system. I told them I would return it when I received it. When I received it 27 days after placing the order, I returned it. They acknowledged the return. It was received on 7/14/2021. My credit card company wants proof from the company that it was received and matter resolved. I have called the department every day for a week. I am only able to leave my name, phone # and address. I have not heard from them. This is ridiculous, and to top it off I found the merchandise of poor quality.

Received 3 items. Items were very nice but didn’t fit me. Return items & it’s been over 2 months with no refund in sight. Called twice and emailed company was told it has been refunded back to PayPal. PayPal never received it. Will NOT order again from this company again and will call Better Business if do not receive refund by the end of August 2021. Three months is plenty of time for them to notice a refund has NOT been sent.

I would not recommend this company to an enemy much less a friend. Customer service awful....if you can even reach them. Please beware! They do not care and their phone complaint system does not work.

I am so furious with dealing with this company. It takes around two months to get your order and two months to get a refund after sending items back. No one helps you and you are kept in hold for over an hour only to have someone say you need to fill out a form. Still waiting for my refund and I paid for these items a long time ago.

I tried calling the credit card first but they can't/refuse to stop charging me and keep giving late fees because I refuse to pay since I NEVER RECEIVED what I ordered. Call customer service at Woman Within and they won't refund the money to the card because it shows delivered on their end. WELL NOT TO ME IT WASN'T. They can take a walk off the plank for all I care I will NOT pay when I didn't get what I ordered don't give 2 ** about my credit so good luck. As for Woman Within don't order from them unless you wanna get screwed.

When I place orders with this company they are not small orders. However, I got a catalog yesterday (7/31/2021) and tried to use the promo code on the front to find that it was invalid. Upon calling customer service I found that it couldn't be used on the website, but the catalog does not say this and this has never been the case for me before. This catalog was sent out with a deliberate lie, thus I canceled my order. The items were things that I honestly wanted, but I will not participate in deliberate deceptive practices.

In late May or the first week of June I placed an order for three pairs of jeans at $19.99 each for a total if almost $80.00 including tax and shipping. The items have been on back order since that time. Subsequent to the date I placed the order my credit card was stolen and had to be replaced. Since billing doesn't take place until the time of shipment, I called to give the new card number and was told the order would have to be completely cancelled, which they did. Then I had to place the order all over again with the correct card number and was advised that two of the three items won't be available for shipping until the end of September and the cost of these same three items has ballooned to over $126.00, which is unbelievable! I need these items or would not have ordered. They have most likely received the last order I will ever make for their products. Sad way to run a business.

I have ordered from Woman Within for several years; I have never been disappointed in the items I've received, and always felt they were a good value for the cost. Their clothing fits me better than most. But these last two orders this summer have been a different experience, and it's all about communication and shipping. My credit card is charged within a few days of placing an order, and I receive a confirmation email, but that's it for weeks. I'm waiting again, my order doesn't show up on their website, and I'm trying to chat with a "live" agent who doesn't respond. This is very sad, really, and they are clearly losing customers; when customer service goes downhill like this, it's over. I can find another source of clothing, for sure.

The quality of the merchandise is poor. Wrinkles. Stiff. The sizing is off. Sizing isn't even close to usable. Delivery takes forever. And the cost is huge!!! And returning is nearly impossible. Payment/billing is like a shell game. You never know what you have paid until your order arrives…. Weeks or months after ordering. After returning a $100 order that wouldn't fit, even if it hadn't taken 2 plus months to arrive. They say orders are not shipped and if you try to cancel they say you can’t. I have over 6 hours and 6 different calls into the Billing Scammers to get my refund but to no avail. Sometimes they say they will get right on it and others they just hang up. This place makes internet purchasing seem like a horrible idea. I’m sorry I did. Will not make that mistake again.

Ordered a bathing suit for 49.99, was charged 139.40 on my credit card. They will not help with an explanation. Now I'm stuck paying finance charges on something I didn't order. I would never order from Woman Within again.

I returned items asking for an ecard because a refund request deducts 9.99 shipping. I never received my ecard and called 5/19/21. They erroneously processed my return as a refund and deducted 9.99 and were sending a memo to credit the 9.99. My partial refund appeared on my June statement. The 9.99 did not appear on my July or August statement. When I called 7/30/21 they said they could not credit the 9.99 since I was over 60 days. I advised this was an error on their part when processing the refund. The supervisor (Jess) said their system does not allow for adjustments over 60 days. I advised this was their error and I was told it would be processed when I called 5/19/21.

On 12/10/20, due to delayed payment notice of 3 days, I was charged late fee of $32. Since I had been a loyal, well paying customer of 10 years, I called customer service for reversal. They agreed to eliminate late fee charge, and charge was removed from my account 2/18/21. And I paid for all merchandise in full immediately. However, for some reason, in the following month, late fee was charged back to my account, even tho all my merchandise was paid in full on time. I then began receiving additional late fees with interest added on every month for each previous month, despite my calls to customer service. The total they have now tried to charge me is $232. I am now in process of reporting to Better Business Bureau and states attorney office.

I have bought from this company for many years. Never had a problem. This time I did not receive a shirt I ordered. I have called many many times, only to be told, that it will be shipped. It's been at least 8 weeks, still no shirt. Now they told me they refunded my money back to paypal. Was told this twice now. Still 3 weeks later, no refund. Finally I had no choice but to report them to paypal. This company is going downhill, not what it used to be..

Customer service was terrible. I called and they could not have cared less. Things were back ordered for MONTHS. The quality of the items we did get were absolutely horrible. I will never order from them again.

I ordered three pairs of shoes and two bathing suits for an upcoming family reunion at a local beach. After a month of waiting for my items, I contacted the company several times to check on my order. I was told via email and over the phone that orders have been delayed due to Covid blah blah blah. I never received a tracking number on the items I ordered. Then suddenly after 6 weeks and about 10 emails, I was told that my order was delivered 4 weeks prior which was impossible.

Updated on 09/09/2021: Andrea it's easy to say the same nice thing on every resolve that you leave on our accounts, nothing is resolved! The right thing for this company to do is to NOT charge me for product never received. Wake up woman. Do whatever it takes to take this company down. I have never dealt with such incompetent people as Woman Within. I called 3 Merchants to ask if it's legal to charge a credit card when you've received no product, I refused my orders, all 3 responds were exactly the same, it's very illegal. Those merchants were:

So..I have been ordering from Woman Within many years..Just recently had a issue that can't be resolved. That's why I'm on here. I want to make everyone aware of how they do things..First off I didn't order a cardigan that was on back order!..I ordered it on 6-6 21...Received a email saying it will be delayed again until Aug 25..Over 2 months. Unacceptable...I asked if I could switch it out for another cardigan that I liked that was in stock..They said no!!..Even though my money is being held and I can't touch it for this cardigan on back order..then tried to charge me another 10 dollars to have it shipped..(The new one with no refund going towards the new cardigan)...Scammers now...Don't trust...and change your card # my advice!

I haven’t even ordered from them in over a year!!!! HUGE SCAM. CONTACTING BBB.

The quality of the merchandise is poor. Might be cotton but it’s the lowest grade possible. Wrinkles. Stiff. The sizing is off. Several identical items can be inches longer or shorter. Delivery takes forever. And costs a lot!!! And returning is worse. Payment/billing is like a shell game. You never know what you have paid until your order arrives…. Weeks or months after ordering. They will try to send a gift card instead of returning refunds to your credit card. Chat is never available. They say orders are not shipped and if you try to cancel they say you can’t. Better to not risk it with this place. I’m sorry I did. Will not make that mistake again.

After a significant wait, I received two items of clothing from Woman Within. One of the items was not what I ordered and did not match the invoice. The process they described for me to receive the item I had been charged for was that first I needed to return the incorrectly sent item and wait until they processed the return. (It is not technically a "return" or exchange, but their error) and I have to trust that they will credit my account properly and then send the correct piece of clothing. I'm pretty sure this is illegal. I have sent the item back and have a tracking number from the post office. I think that should suffice especially due to the inconvenience.

When I first started ordering from Woman Within, everything was great. I received my orders in a timely manner and never had any issues with receiving what I ordered. Fast forward to around December of 2020, I ordered some clearance items, and only received one of the items I actually ordered. I received things completely different for the other two items. I returned the unwanted items, and requested to have my original order filled. I waited and waited only to receive nothing in response. I contacted customer service by phone and by email, only to get the standard "we are working on your order" response. I finally ended up getting a refund in May of this year.

I purchased some cotton boxers for women and after the 2nd wash and dry they fell apart. They wanted me to pay to ship them back and then charged my card for another pack of them. I did not order more.

Was about to place my order when I realized that every item in my cart was not the correct sale price. I called to get help and I was told by the customer service rep that when my order processed the price would be adjusted. I have called 5 times spending over an hour each time trying to get my $35 credit. They never gave me a credit and said after it shipped it would be adjusted. It shipped and they still won't give me my credit. I got an email days later that said they are giving me a $12 gift card towards my next purchase. I am calling my credit card company to cancel. I would never by anything from them again. Also their sizing is all wrong. They suck!

I have called this company to STOP charging me with 14.95 A MONTH for they call SHIPPING. I order ONCE A YEAR! When I do order, they CHARGE SHIPPING so WTF is the 14.95/mo for?? DO NOT buy from this company!! They will rip you off!!

My mom and I put in two different orders in May. She said that one of her items which was supposed to be shipped in July is now being shipped in August. My order is not here yet either. Part of mine was originally supposed to be shipped out June 7th.. I told my mom that I'm about ready to stop ordering from them. I know what it's like to get orders out on time.

I've been a long-time customer of Woman Within, and I really do like their clothes. When orders go as intended, everything is great and I like dealing with them, but--when things don't go as planned, it can turn into a real hassle. They really do need to find a better way to handle backorders. When items in an order are backordered (this has happened to me with almost every recent order), they aren't charged to the customer account until the backorder comes in. This is great, mostly, but--when there is an extended delay and customer information and billing options change between the order being placed and the backorder coming in, they send the item anyway. When they can't process the charge, they don't contact the customer; they send the bill to their collections department.

I ordered on June 24 with the expectation, based on their website, of 7 day shipping. On June 29 I received an email stating it was taking longer than usual and my order has not yet been processed, although my credit card had been charged. On July 6, almost a full 2 weeks after my order, I received an email stating my order had shipped and delivery time was 7 days. That was the last communication I received from them. 10 days later, tracking shows my package is still in IN. No estimated delivery date. I called customer service on 7/16, 3 weeks after my initial order and I'm told, "It's out of our hands at this point. It's with our shipping agent Pitney Bowes who will be sending it to USPS for delivery. You should have by next Thursday, July 22." Don't order from them unless you don't need the items for a specific event/date; or allow for 30+ days to arrive. At this point, I can't even review the products because I haven't received them.

Placed order beginning of June 2021, over 50.00, FREE shipping. Cancelled order via email 6/10 & 6/21. No response. Rec'd partial order on 6/21. Rec'd email saying that B/O was cancelled. I cancelled the order due to your scheduled shipping date. Would have rec'd too late!! The paperwork attached to the shipment indicates a shipping fee of 8.99, which I have NO intention of paying. REMEMBER, should have been FREE shipping. I don't know what has happened to WW but the service & communication needs major improvement!

Back in April I ordered a denim skirt. I trusted Woman Within size guidelines. I ordered in the size they recommended. I figured it might run a little big since it was plus size. Wrong. Too small. I sent it back. Cost $29.00 refund 13.00 approx. Never again.

I ordered two tops from Woman Within on June 10th. This was 5 weeks ago. I have sent numerous email messages to customer service and have called twice a week to find out where my order is. I keep getting “we are sorry for the delay”. Yesterday the customer service agent, who was hard to understand, said it would be here today. It didn’t arrive nor has any email been sent to me. I will never order anything from Woman Within again.

This is just the latest in many orders that I've been unhappy with. I ordered several pairs of pants, cost about $17 ea. One pair was defective...There was a hole in the fabric and the waist was huge, the legs too tight. (The other pairs were fine). I filled out the return slip, requesting a replacement for the defective pants. I waited for about six weeks, nothing came. Today I got my credit card bill and noticed that, instead of replacing the defective pants as I'd asked, they refunded my card a whopping $6.50! I called and explained that I'd asked for a replacement, not a partial refund. The lady said, "Sorry, too late, can't help you, but you can buy another pair if you want." For me this poor treatment and unwillingness to make it right was the final straw. I will find another place to buy clothes.

I ordered years ago and service was fair. Now service is beyond horrible! I should have searched reviews before ordering again. They blame slow shipping on covid. I don't think so. I've learned my lesson! If these items don't fit I will donate them as opposed to reordering. It's not worth the hassle! Save your time and money and go to a store!

To be clear I only gave 1 star because I had to choose otherwise I would not have selected. I ordered 3 bras from the company. It took 21 days to get it to me. Before the product arrived I was checking order status to see if it had shipped and it never left their facility. I called the CS person and confirmed it hadn't left. I decided to order the bra elsewhere. Received it in 7 days and it fit perfectly. I called Woman Within to cancel my order. They told me I had to wait to receive it and then cancel, keep in mind it has not left their warehouse but because it was in process it could not be canceled.

6 days ago they said they couldn't process my order. This is after a week of waiting to begin with. Now I can't get ahold of anyone to complain. There is no department for it. I will not be ordering from them again.

I ordered two of the same rompers/bathing suits. They were two different sizes with one being for my sister and one being for me. I ordered them on June 1st for our getaway over the 4th of July weekend. We did not receive these items until July 3rd which was a Saturday. The items were shipped to my PO box and the post office was closed on Saturday. Sunday was the 4th of July, Monday was the 5th of July and the post office was closed. I finally picked up the order on the 7th of July. My sister and I contemplated just refusing the order since it arrived too late for our holiday weekend getaway. Finally on the 9th of July we decided to keep them and opened the shipping package. These were two identical items only in different sizes.

This company has had my returned item for over three weeks. They sent me an email confirming it but they have not given me my refund. I called several times and get some sort of overseas customer service person who keeps transferring me to departments where I am on hold forever. Will never shop with this company or any of its affiliates again.

The quality of the items was sketchy at best. I ordered pants in petite length and they were longer than tall. The one item after being on back order for a month was canceled, the swimsuit I ordered was nothing like the picture so I returned it. I am still waiting for my refund one month later. This whole ordeal started back in May. Needless to say I will never order from them again.

I placed an order on May 22nd, and still have not received my product, I did receive the bill today, I called customer service and got nowhere. Asked for a supervisor who also was not helpful, he said my order should arrive by July 15th which is another week. Then why have I been billed, he could not answer that. He connected me to credit, which was not credit but the bank that holds their credit, so she connected me back to customer service, which disconnected me, this all took 1 hour and 15 minutes to get nowhere, if you are going to order from this place make sure you give yourself a 6 week lead way if you need the clothes.

I placed an order and have been waiting for it to ship for 10 days now. It still has not Then Shipped. I called customer service and I get no real response except for they are sorry and processing is taking a link little longer than expected. They will not give me any estimated shipping date. I’ve always been a customer of his, love the product and their shipping but at this point I’m ready to give up on the company completely.

Ordered an e gift card. Not delivered. Called customer service and was given an invalid phone number (10 digit phone number) to call to cancel. Tried to tell agent it was not valid phone, she refused to acknowledge or provide a valid number. Asked for supervisor told not in today.

I purchased a blouse that was wrong size, I contacted WW and they told me what I needed to do to return blouse. I followed their instructions and now 3 months later after multiple attempts to talk someone about why I haven't been credited for my return I get the run around with no answers, Then when I try to go through automated system it continuously hangs up instead of letting you talk to anyone. Besides not being credited my other complaint is when you do order they are extremely slow getting it out.

I would not recommend this company. Their clothes run way too big. They will not refund you when you have to send it back. You can’t exchange your clothes because you don’t know how big they will be. I sent my clothes that didn’t fit back on June 22 and called the next week. Customer service told me my return was received on June 25. I was told to wait about 7 days for refund to show up. I called today (July 7th). Now they are telling me they don’t have the order. THEY DO HAVE THE ORDER ….they said now it could be 6 more weeks to receive my order from UPS. That’s crazy….they deliver everyday. Would really like my money back? I would not recommend anyone to shop with this company. They need to be shut down. Doing this to people that are living on a budget and can’t get other clothes because they will not refund the money.

I would not recommend this company to anyone. I placed an order on 5/20. I have received some of the items but two did not ship. 2 weeks ago I cancelled one item but the other they told me would be in before July 1. Needless to say still not here. I emailed customer service, never got a response, and when I called today, I got little to no help. They merely said, it is in process to be shipped. It has been in that state since 6/25! I doubt it will ever ship at this point and I cannot seem to cancel or get my money back. My advice, just pass them by.

I placed an order on May 10, 2021. This was supposed to be my Mother’s Day gift from one of my sons. When I placed the order I had issues with placing the order. I had changed the address and for whatever reason it did not save the new address. The order was sent to an old address. Before they even shipped the order I called to let them know that the address was incorrect. They told me I had to wait until the order showed delivered to call them back and that I could do an affidavit and get this taken care of and get the items I ordered.

I placed an order beginning of June and still not here July 5, 2021. It shows shipped and has been sitting in Atlanta since 6/19, including USPS tracking number. No help at all from customer service, Covid or no Covid. I WILL NEVER ORDER FROM THEM AGAIN and all catalogs will immediately be trashed.

I have ordered from this company for years with good results though delivery time has gradually increased to almost unacceptable levels. The return policy is so cumbersome that the 2nd to last order I received I decided to donate the item rather than return it however this last order was incomplete. The items I received were great and what I expected however one $30 bra was not included even though the invoice said it was complete. I have been trying since May 15 (It is now July 5) to contact someone. There is no answer at their customer service phone line, the live chat is not working and 4 emails have only been answered with automated messages. I am done ordering from them. Good bye from a previously loyal customer who has spent many hundreds of dollars over the years with you. Very poor service.

I returned my order 30 days before the deadline. After waiting a month for my refund, I got an email saying I was getting a gift card. I called to resolve this and was promised a refund after proving they received my return in time via the tracking number. I waited 2 more weeks. I called again and had to talk to 2 more people. Half an hour wasted on the phone. 7 weeks from my return date, they are still promising a refund now. UGH. The clothes were cheap anyway, so NOT shopping here again. They also make you pay the shipping on the return. So this wins the prize for worst customer service I have ever gotten. There are much better places to shop. BEWARE!!

I have ordered at least two products from Woman Within. Very slow to ship. I do not like their "your account" system because it does not CLEARLY say an order is paid or not paid. If you get a super-bargain in your email-box, jump right on then and there because you are not given much time to respond. Well, I am going to 'fire' Woman Within soon and try another well-known company but will not name it (yet) because I have not ordered from them for a while and I want to be fair.

I had placed an order in March which arrived in a few weeks missing back ordered items. The free back ordered item arrived a few weeks later. On June 14 PayPal was billed but no item. I was told it was delivered but since they had the wrong address I’m out of luck. They will not refund my money.

I ordered clothing, received order. The quality of clothing was so bad, cheap material, made cheaply. (I used to get decent quality clothing from Woman Within.) I sent the whole order back, now it has been more than a month and I can't seem to get my refund. Have called several times, always tell me my refund will show up in 5-7 business days. Not happening. I had to dispute the transaction with my credit card. I definitely DO NOT RECOMMEND THIS COMPANY!! Plus, their shipping costs are outrageous, and when I ordered, it advertised free shipping with minimum order, which I had. Still paid shipping, Terrible business!!

I purchased 2 items in April and when they arrived they were the wrong size. I returned them immediately with the provided prepaid label for the USPS. After a month of not hearing anything I filed a dispute for the charges that remained on my Paypal account, I called both Woman Within and Paypal and they both pointed the finger to each other...I received a letter from women within on June 9th stating they had processed my refund...but it never showed up on my credit card. Fast forward July 2nd still no refund, and the charges that Paypal credited on my dispute, were not back on my account as owing. The total amount was $176.07, the refund letter stated I would be getting only $117.00 as they kept almost $60 for "Refund fees"..

May, 2021 I placed an order. First off it took 3 weeks to get. Then one item, a pair of women's bike shorts were BO'd. I was charged for what did ship. Finally, on June 10th the bike shorts ship. On June 16th a package arrives and I open it. Inside is a pair of men's slip on dress shoes with no receipt or packing slip. I call customer service and ask them to cancel the bike shorts (the need for them had come and gone) and I would return the shoes. The woman told me that she would cancel the shorts but because it wasn't my error that I could keep the shoes or send them back. Because I do not wear men's shoes I donated them to a homeless charity.

I'm really tired of their clothes rarely ever fitting me especially when I go by their size chart! What really kills me is when you order two different colors of the same item and they both fit differently even though they're the same thing just different colors. You have to pay an exuberant price to have their clothes shipped to you and they rarely fit so then you have to send them back. What's worse is that I had to wait 3 weeks to receive my order and they say that it'll take about 3 weeks to receive and process my exchange and if it takes yet another 3 weeks to receive my new sized clothes then that's a total of 9 weeks!

I have purchased from WW for years but that all ends now. Their customer service was totally inadequate and I was lied to a number of times. Word of warning:

June 25, 2021 I place an order with confirmation it would be shipped and delivered within 7-10 business days. Charged $19.99 for shipping and now product is delayed. Unable to reach anyone to cancel the order. I was on the phone for more than three hours and on chat for 45 minutes and still no results. Customer Service closed chat while I was trying to send message.

I recently made my first and only purchase from W.W. should be Thieves Within. Spend over X amt for free shipping. Did not qualify bc 4 items had to be backorder. Who knew. Called the C.S.female not good with English. She lied to me twice. Told me I did not type correct free shipping code then after I received partial order her reason was due to being backorder. Finally got a supervisor. She let me know sorry but it's the rules. Will give you 40% off next order will NOT be next order. I will begin to check business reviews before ordering.

I do love their product, however, when you pair that with 3 weeks or more to ship something. Shipping backorders separately and charging you more for shipping. Changing the price of everything I order from the catalog price to who knows where they got the price from (at times in excess of 10 dollars more)...and I returned an item, and got back only a fraction of what I was charged and that on a "gift card". 7.93 for a shirt that I paid 23.99 for. I just ordered another shirt from the catalog that is listed at 12.99, they changed the price to 17.99, This to use my "gift card". After this last order price switch, I am done. I will never do business with this company or its affiliates again and I would suggest to anyone looking to order from them to find another company to order from.

On June 24, 2021, I placed an order. As of June 29, 2021, it still hasn't been shipped! When placing the order, I was supposed to get $20 off if I applied for the credit card. I was accepted and when trying to place the order the discount wasn't being applied as promised. I called. Got 3 different people. I got a CSR that I could understand and hear. He said I was to get $10 off of this order and then a $10 certificate would be mailed to me for future use!! What a gimmick! Then he gave me a code to use for free shipping. I placed the order and no free shipping. Then I get an email stating that I qualify for free shipping on my order. But I have to sign up for something for free for 30 days then it's $1 a month! SCAMMERS!!

In early May I ordered some bras from WW and received them probably mid-May. I didn't like the fabric so I returned them that same day. I received a statement in the mail today which included a late fee and didn't show my return. I spoke with customer service and they acknowledged that they received my return on May 25 but it had never been credited. She told me she would credit $48.02 and I asked about the late fee. She transferred me to the credit department who said they don't see any credit applied and she can't remove the late fee. This is a very short synopsis of a call that took an hour between transfers. Their "service" is not helpful and the last lady I spoke with was very rude. I will never give business to WW again!!!

I placed my order on June 15th. They took 2 weeks before my “in stock” items were even shipped. I received a package with my name on it to my address today June 29th. When I opened it up the items in the package were definitely not what I ordered not to mention 2 sizes too small and hideous. I took out the shipping slip and it was somebody else’s slip entirely. I live in Michigan and this order belongs to someone in California. I called customer service and they said to use the shipping label to send it back. I then asked about my order which has already been deducted from my bank account. To this they said that shows it’s already been delivered. They don’t seem to understand that yes I got the delivery but it was not my order.

I thought I would try to order from this company. Once my order was placed, it took over a month to arrive. I opened the package and was disappointed in the 3 items I purchased. I decided to return the items. WW provided a return label. I mailed the package on June 7 and am still waiting for my refund...3 + weeks later. Tracking number was submitted to USPS, the carrier, and indicates the package was returned. I called customer service and first was told they have not received the package. After speaking with a supervisor, she was able to locate the package and INDEED it had been returned and received 6 days after I first shipped it back. She immediately provided me with a credit to my account. While her customer service was very good, I am overall disappointed with the company and will not order again from them.

I placed an order on June 8th.. The company received full payment.. Shipping as well.. I FINALLY received the items on June 29th and it is missing one item! Their shipping manifest said it shipped out, which is not the case... The order number is #** and the item #0537-06955-9999 white 3x... I then went to call customer service.. Spoke with a VERY RUDE gentleman who could barely speak any English.. Asked to speak with a supervisor whom he would not put on the phone.. Then placed me on hold for a "specialist" where I said waiting for over an hour!! If this is how this company conducts biz.. they won't stay in biz very long.. I will be reporting this to my bank because they did receive full payment.. as well as the Better biz bureau too.. Customer service should not be this difficult once a company GETS PAID and sends out incorrect items.. Be very leery of this company.. They make it EXTREMELY hard to get in contact with!!

I have been a Woman Within customer for several years, I placed an order on 6/18/21 & it stated still processing so today 6/28/21 I called Customer Service & the order still had not shipped. CSR stated it takes 14 days to ship??? It will not ship until 7/1/21 supposedly. Woman Within use to ship out within 2 to 4 days generally & I would have it within 3 to 5 days later by USPS, they have it posted that there are delays in orders using the Covid excuse which is lame and shipping delays but with their shipping charges having increased astronomically I would think shipping would be processed a lot faster! For 2 items the total was $23.96. They charged me $8.99 in shipping and now it is taking me 14 days to have it shipped...

I placed and order for an item on June 6th, 2021. As of today, June 28th, 2021 I haven't received it. According to my "order number" it wasn't shipped until the 17th which is almost 2 weeks later and now it's almost 2 weeks ago since THAT has been shipped and NO package. This is beyond subpar service. Warning: Beware Woman Within!

I have placed my last order ever with Woman Within. I will no longer be doing any business with them. I ordered 2 items on June 6th. They took my money on June 7th. Today is June 27th and I have still not received my order. I sent two email inquiries because the tracking information they provided said that my order had been delivered to Monroe, NJ. I live in Middleton, MA. I received no feedback from either of my inquiries.

I ordered 4 pkgs of briefs. The wait to receive them was extremely long. Finally I received the package. I was sent 3 pkgs of briefs and one enormous black bra even though the packing slip stated 4 briefs. I called customer service, and was told I had to send them back using their shipping label in the package. Their free label would cost me $9 to use. Then I could get a refund on an e-card for their store which I will never use again. Or I could reorder the briefs for $3 more a pkg because they were no longer on sale. Also I used Paypal and they do not accept returns from paypal, you must deal with the company.

I'm in my 3rd week of my order (1 robe) being in "Not Shipped" status. The order tracking says it is "in processing". I called to have the order canceled because I had already bought another one elsewhere. I was told the order could not be canceled since it had been processed. But according to their website it said it was "processing" and "not shipped." They basically stole my money because I ordered and paid in good faith but the product was never received and was told I could not get my money back. I recommend anyone and everyone go elsewhere.

I never write reviews, but this company is so bad I forced myself to do this. I ordered a swimsuit more than a month ago, it has not arrived yet, they keep the cost of the item as "processing" in my bank account so that the money cannot be used for anything else and it cannot be blocked or charged back since it has no gone through yet. I called customer service since they would not respond to emails, the lady in china told me there is not option to cancel and she does not know when it will ship, that I would have to send it back after I received it, in the mean time, they continue to hold the money.

This company should have no stars!! I applied for wwn credit card and placed an $80 handwritten on their order form in 30days to receive $30 off my first order. A month later no record of my order. I called customer service and they said because I ordered more than 4 items they discarded my order. No communication of any kind. Since they don't need the money I am cancelling the credit card and not ordering from this company. The first order I placed took 2 months to get the clothes!! Beware of this company.

I ordered several items to take on vacation. I placed the order on May 6th. Items were not delivered until May 27th. I tried to cancel the order before I left for my vacation, as I would not be able to take the items with me, I wouldn't need them when I returned. I was told I could not cancel. I was worried about the package just being left on my doorstep when I was gone. I live in the country. I returned the items in the envelope they sent me, I used the label they also gave me but was told I would be charged $9.99 for my return. The items left my local post office on June 10th. Today is June 15th and the company is saying they still don't have them. Their customer service is HORRIBLE, the people working cannot speak English nor do they understand English. I have nearly $100 in returns out there in limbo. I WILL NEVER ORDER FROM THEM AGAIN. Soon going to be a 2 month ordeal.

I placed an order on 5/7/2021. The items were never received. On 6/3 I sent an email inquiry as to the status. On 6/4 I received a partial refund. When I called to inquire, the items were all logged in as "returned". In the past 3 weeks I have spent over 5 hours on the phone attempting to get the remainder of my refund. I have received multiple excuses, no one has been able to explain or fix the refund. I have requested to speak with a supervisor or be given a number to do so and have been refused, I've just been told to "call back" and received at least 50 "I apologize" statements, but still not fixed. I have had positive experiences in the past and that was my reason for using this company, but this is about the worst customer service I have ever had.

I am at a loss for words...I am trying to get a refund on some articles of clothing that were returned. Each time I call I am told it is in route or has been returned yet nothing shows up in my account. I logged in to verify the status...all of my order history from the company has been deleted prior to this order. I am just besides myself. The customer service after hours has been outsourced and is terrible.

25 days ago I ordered clothing. Over $156 order. I still have NOT RECEIVED. I called customer 5 times. Same response - it’s processing not shipped. Demanded to speak with manager - put on hold. NO ONE answered the phone. Line disconnects after on hold over an hour each time. Researched for corporate office located in Michigan - they do not provide info. I will filing consumer complaint. BUYER BEWARE - STAY CLEAR WOMEN WITHIN.

I return some product to Woman Within in February. I still have not received my refund. I being trying get this resolved but still have not. I called a stay on hold for 2 hours. When I finally got someone, they put me on hold and hang up on me. Woman within is the worst store. They email me today, telling that I am Not due for any refund. I am Not paying for something I don’t have. I return it to woman within with their label. I am never shopping there again and I would not recommend this store to anyone.

I purchased 3 shirts and quality material, unfortunately I had been very sick and stayed at my daughter's. I missed the return date that they allow. I asked for an exception to return the items because of my illness and the woman on the phone said no. I asked if she could ask her supervisor because of my illness. SHE HUNG UP ON ME. Will never purchase again.

I ordered items on 24 June. They were to arrive NO LATER THAN the 14th of June. The items are not here. At one point, I was told in a vague email that they were running behind. I called. The reprehensible so-called customer service reps let me know the items had not shipped. I told them to cancel the order. Suddenly, their "English" went from bad to worse. Assuming my cancelation request was deleted, I emailed. They responded the next day, promising an actual answer as soon as possible. No answer came. I emailed again, They ignored me. I called. Twice, after leaving me on hold with horrid music forever, they answered and hung up.

Normally, I have zero issues with Woman Within. However, this time around, I had ordered items and most of it did not fit me properly which included 3 pairs of shoes and a jacket. I had sent them back with their return label on May 7th by literally walking it into the Post Master myself. The items were supposed to be returned onto my credit card in which it was purchased on. 2 weeks goes by and still no return. I call only to find out the package is MIA in the postal system. To be more specific between it being logged in at the post office and being picked up by their 3rd party logistics vendor.

Placed an order on 6/9. On 6/14 I received an email that states: "Due to current precautions and increased order volume, it is taking longer than expected to process your order." No updates since then. I know what's going to happen. When they finally get around to working on my order, everything (that was on sale) will be out of stock. Here's an idea: If you can't fulfill orders in a timely manner....stop taking them!

I ordered 5 items on 5/4/2021, and they charged my card for all 5 items plus shipping! On 5/21/2021 I finally got 4 of the 5 items and they recharged my card again for those items, Yesterday 6/21/2021 they charged my card for the 5th item, which I have not received, I have emailed their customer service 4 times and have gotten no response! My opinion this company is a rip off, quality of merchandise is not that great, but double charging.

My mom is in assisted living and ordered summer clothes in May 27. Still have not received them and I cannot cancel the order because it has been in processing for 2 weeks. They keep emailing me specials, yet they cannot complete orders they have.

Ordered late March begin of April. Took over a month to receive items. Next day after receiving items returned half due to didn't fit. It's been over a month and still waiting for refund. Haven't gotten a response other than order is still processing.. Call and get slapped on hold for over an hour. I will never purchase anything from them again. Still waiting for refund and answers.

After waiting a very long time, I finally received PART of my original order of 5 pair of jeans. (4 of 5 were received). Two were so badly sized it was amusing, so I used the return slip/label included to return them the very next day. This was over a month ago now and they are still saying it was not received. I also JUST received the final shipment. Imagine my surprise to find it was a sweatshirt rather than the jeans I ordered.

I have placed orders in the past and have never experienced such a long delay in getting the items processed yet alone shipped. I placed an order on May 24th. All items were available at the time of order. Now some are back-ordered. I can not get any answers on when the items are going to ship. I was on hold two days in a row over 2 hours and nobody ever picked up the phone at customer service to speak with me. When I finally was able to get through and I wanted to cancel all my orders, they refuse to do it. They said the orders were being processed. I even offered to upgrade my shipping service to expedite delivery but they refuse to do that as well. There is no way that it takes a month to pick a shirt off of a shelf, box it, label it, and ship it out. I am told that there are problems due to covid restrictions. Hello! Covid doesn't exist anymore! Get your people back to work and fulfill customer orders.

Placed my order on 4/5/21, but not delivered until 4/27. Didn't mind that as I understand the delays. The tunic was too big for its size so I sent it back, took a month to get there and it's recorded on their site as being received on 6/8/21. I chose to get store credit, which would give me a full refund to order something else from their site. To date, the refund has not been recorded on the site and I have been searching since the return was received. I can understand the return taking a while, but I should have received my credit already. I tried calling but the customer service reps are clueless. The last rep cut me off before I could finishing asking my question.

I placed an order May 5th, understanding pandemic delays. I looked it up and it was shipped May 28th. I emailed them and received a generic message back. A week later I called and kept being placed on hold until I finally gave up. It says you can track your order. I haven’t been able to do that either. I signed up for texts and haven’t received one. It’s almost the end of June and I cannot find out anything regarding my 99.00 order. They received their money May 5th. I have used them prior and not had an issue however now that I do the customer service is all but nonexistent. If I could I would give them negative stars.

I ordered a bra from them on April 25. First time I ordered from them received email saying it was shipped May 19th. Then received another email and also tracked the package saying it was in transit on May 21. I tracked once a week and said estimated delivery was May 25. Nothing, checked again and then it said estimated delivery May 28. Still nothing so I waited for the holiday to get over and tracked again and it said on its way. It's June 19 and still no item. Will not order from them again!!!!