Woman Within Reviews

I purchased a pair of swim pants in March, in anticipation of my beach vacation in May. When I received the product, I tried them on and was satisfied with the fit. I set them aside for future packing. While on vacation I wore the pants for the first time and the drawstring became detached. When I returned home, I called Woman Within to make arrangements for a replacement pair of pants. I was informed repeatedly, by two representatives in positions of authority, that no exceptions would be made around their 60 day return/exchange policy. They weren't willing to make a single allowance for the fact that the product was defective.

I have a credit card that I paid off, I paid balance in full. I closed this card. A month goes by and I get a email from them saying a have a balance of 42.00. I thought that I closed that account with a zero balance. I paid the balanced that I owed, I even checked by 2 weeks later and my balance was zero. I called and some snotty rep told me I only paid $141.00 not $181.00. I thought what a huge lie. I honestly think these scam artist should be turned over to the BBB and the state Attorney General and should be forced to pay a fine. Total fraud, seriously folks try cancelling your card, you will be paying months to get rid of it. It would be better to use a Visa or Mastercard. Do not fall for the scam and get their high interest cards.

I have been purchasing from Woman Within for a while now and usually love their items. This past time, however, I bought 2 pairs of capri pants, tried them on (they fit) and as usual put them in the laundry. (I always launder my clothes prior to wearing them.) When I went to wear them they were at least 2 sizes too small. It had only been one day between trying them on and washing them so I know it wasn't me that gained weight. When I tried to exchange them for a larger size I was told I could not because I had laundered them. I was apprehensive about purchasing more at one size up because they shrank so much in the wash. Sincerely disappointed.

I ordered a nightgown for my mother in law two weeks before Mother’s Day, it came about a week before Mother’s Day; I ordered a 3X, the package said 3X but what they sent was a 5X!! You had ONE job!! So, I called and they apologized and asked if they could send me the right order and I said only if it will come by that Thursday because that’s when we would be heading home to see her. They promise me it would be there no problem I wouldn’t be charged but on my bank account they had charged me 19.99 for fast shipping!!

I received three tops from Woman Within. They were too large (their sizes run large) so, using the return form, I requested the same three items in a smaller size. After a long wait, I got an email from PayPal that I had received a refund. I called Woman Within's customer service. Apparently there are NO exchanges when PayPal (or Amazon) is used. They deducted for shipping so I didn't get back the full amount. Instead of just having this information on their website they should have a notice when you pay that you can't exchange, or put a note in with the shipment that exchanges are not possible with PayPal. The tops were thin, but what I paid for them I thought I could use them for a while even though I didn't think they would last long. I am canceling my account with them and will not use them in the future.

I just got notice to expect twenty-five days before delivery of two pairs of pajamas, which are the same style in two different colors. Not a complex order. Fast to take your money, slow beyond slow to deliver. I won't order again. Not worth the wait. Terrible customer service.

I ordered three items which totaled over $75 which according to the ad on my screen entitled me to free S&H and a free gift. Screen would not allow me to put in the code for the free gift (2 piece Trolley Tote set) because I had already used a code for free S&H. The ad leads you to believe that both were available. The only star I gave you is for the "Chat" person, Patricia, who was very cordial. I have in the past had this issue with your company. Please remove me from your list for further catalogs. I don't need this frustration as a senior citizen. Mary **.

I have been purchasing through Woman Within for many years. Recently I have had issues with the wrong size and have to return items. I, too have had a return that ended up being credited for almost nothing. I was not aware of the time limit on returns and I also had to pay for the return shipping. I barely received any credit. I then tried to return some items in December. I sent 5 items from two different orders in one package. I received the credit for two of the items in a timely fashion. The other three items I had to call about. They requested the item number on the invoice.

Placed an order, AZ and when I received the order with extremely disappointed. I ordered sizes per guidelines on the website, and the clothes were 3 sizes too big! Then when I tried to process a return, was told that I have to pay for shipping back. My refund was short by about 7.00. This is a no care no help company... I found a better place to shop.

I have had at least six items shrink so much after the first wash, that I had to donate them to charity. I never got to wear them. I usually follow the manufacturer's instructions as to care of the items, but despite washing the items by hand or in cold water, and drying on the delicate cycle or air drying, they shrink. I am also disappointed over the quality of the clothing over the years. The fabric is often thin and tears easily! The colors fade rapidly until the item no longer looks like the same one that I bought. I think I will find another plus size catalog to shop from.

I ordered a pack of underwear. Well, they were much too big. Something personal came up and I was not able to return them in the 60 days. Rather than being understanding they returned the much too big underwear. Talk about petty. It's not like I wore them. Very horrible company and will never ever order from them. Maybe people need a little compassion and understanding. I will make sure no one buys from here. Simply ridiculous. Too bad I had to give a 1 star review.

I recently was notified that I had been turned in to collections for $24.99 by Woman Within. My only notification was a phone call from the collections company. Even though I have proof of payment via my Discover card Woman Within refuses to drop the collections. I have spoken with Discover on 3 occasions. They assure me the bill was paid. I have in turn told them that they need to call their merchant service 800# for Discover with their merchant ID and sort it out. As the merchant I feel like they should have understood that process without me telling them to do it. Needless to say I have not and will not do business with them again.

They used to have a good selection of clothing but not anymore. I could turn to a page and see a number of T-shirts of different colors or a number of slacks but now the selection is limited. I like to mix and match but the newer clothes don't allow that. I ordered a button down blouse and when I got it there were holes in the shoulders so I sent it back. It was not obvious there would be holes in the shoulders unless I looked closely. I shop Woman Within because I am a large woman but a lot of the styles are not flattering to someone my size.

I placed an order for a sweater and on the day the sweater was supposed to be delivered my area had a blizzard. USPS returned the order rather than continue with the delivery. Starting 3/19/2019, I contacted Woman Within twice about the return advising them I did not return the item and I still wanted I had ordered. Woman Within processed the return but subtracted shipping for the return. I have been attempting to get the full refund since 3/26/2019. I don't understand what sort of business practice would charge a customer for attempting to buy a product. I have explained several times that the return was not initiated by me, that I actually still need a sweater and would have liked to have the product I purchased. I have purchased several sweaters of the years from Woman Within, but I will no longer be a customer of this business. Very poor customer service and overall disappointed with the response.

I purchased a few items and the quality and sizing was awful so I returned the items. Today I received those items back with a note, "Return old/damaged merch to customer." WHAT??? They were in original packaging and one of them had not been opened. When I called them I was informed as per their new policy it had to be returned in 60 days. I asked how they notified their customers about new policy and was told, "It's on the website." I asked how people that don't own computers or have internet will see that. I live in a rural area with a post office with limited hours and do not make many trips to the post office.

I purchased 2 of these items. Very pleased with the price, color & fit but the fabric was of very poor quality. This fabric shedded really really bad. Suggest that maybe you wash this item before wear.

I ordered an e-gift card on 3/19/19 for my grandmother's birthday. I checked my email this afternoon (3/20/19), no e-gift card. Instead, I received a phone call from Woman Within customer service wanting to verify my purchase "for my protection." I waited a few hours thinking that I would receive the e-gift card since I had verified my purchase, but still no e-gift card.

I am a good and long time customer of both Woman Within and Roamans, and last year even purchased a winter coat for my daughter from them. After this last experience, it's over. I get rewards certificates from them all the time, but their website will not apply them. I wanted to buy a nightgown that was on clearance and apply my $10 reward certificate. I decided to get on chat with a rep since I'd had a problem applying the certificates before. She walked me through, and once again it didn't take. I am through. On top of the fake "rewards" issue, when I get a catalog in the mail and try to order from it the same day, the item is out of stock. No more.

Twice was charged bogus late fees. I ordered, they sent an email saying they did not have the items in stock. Months later they had the nerve to charge my card without telling me, the full price for an item I could no longer even use & then charged me late fees. Just to get rid of the charges I paid 40 dollars for a 7 dollar shirt & was assured that was it. Then 5 months later, I’m called & told I'm in collections for more late fees because the 40 payment didn’t cover a 6 dollar fee! What a total scam. I’m disgusted.

I’ve been a longtime customer but no more. As others have stated, customer service people are rude and robotic. They also are gleeful as a supervisor mocked me when I pointed out the website allowed me to process the return. I was told that the site was in “error” and I should have known to follow the changed return policy. Absolutely ridiculous. No one should shop with them unless they like to lose money and be made fun of.

I waited 18 minutes on online chat customer service about an order not received. They said they would check into and get back with me momentarily. She came back 7 minutes later and said she had to transfer me. 22 minutes later...still no one. Very poor customer service.

Purchased three pairs of boots around Thanksgiving. Wanted them for my Thanksgiving vacation plans and they arrived a few days later than scheduled so I didn’t even get to bring them. Strike 1. When I arrived home, I tried the boots on and apparently their sizing has changed in the last year and they were too small. Strike 2. I decided I would gift them to my sister for Christmas as she likes the company and has slightly smaller feet than I do. I brought them home for Christmas and they did not fit her either.

Updated on 03/21/2019: I wrote a review of Woman Within's poor customer service regarding the Comfort Choice bra on Feb. 10, 2019. Consumer Affairs posted this comment and I received a response from a Woman Within rep on Feb. 11. Since then, I have gotten nothing but a run-around on this issue. I did discover that the bra in question IS made by Woman Within. Given that fact, I don't understand why it is so difficult to find out if the bra is still being made and will still be available. It is also really beyond belief that Woman Within is continuing to advertise this bra on pop-up ads and their ordering site.

Well first of all I am outraged at how customer service is so horrible and how they treat their customers. I have ordered a dark sapphire women's shirt and it had fade marks all over the shirt after washing it for the first time so I called customer service and they said since it was past the 60 days I couldn't return it. Well I sent it back anyway and I just received it back in the mail today. How rude. I ordered this shirt as a Christmas present. I think they shouldn't have a 60 day policy when you order a couple months early for Christmas and then they will not take or exchange your order.

I have purchased MANY sets (over 10; with 2-3 pair in each set) of ComfortChoice Boyshort Panties from WW. I like them because they actually stay below the cheek, instead of being 'cheeky.' I have learned to wash them in a delicates bag on delicate, and unfortunately they fall apart! They fray, unravel; the threads are loose. Customer Service said I could return them within the sixty days... However, I do not receive them in a timely manner, so my sixty days are pretty much extinct by the time I have washed and worn. Very frustrating to find something you actually like... yet it is useless after the second wash. Plus you pay for your return. Why should I pay for something that was not made to standards.

I returned several items to this company because they were much too large. I opened this package well after it arrived because I had been out of town due to a family illness. When I discovered that the items needed to be returned, I checked their website for return info. It indicated that the package had shipped on 12/26/18. I mailed the return package to them on 1/19/19. I called to follow-up on the return on 1/31/19, since I had not received a credit for the returns.

My 81 year old mother bought me a winter coat for Christmas. She received it on October 23 because she wanted to be sure not to wait so long that it would be out of stock. Gifted on December 26. Too small. Returned for exchange immediately. Same coat returned to her with note that it would not be exchanged, credited or refunded because it was old, worn or damaged. It was in Perfect condition and had only been tried on once. Call placed to customer service. Told that their return policy is 60 days. No exceptions, no case-by-case basis. So it's a great scam at Christmas time - people order early to be sure they have what they want and they can never return or exchange the item. Totally disgusted and will never buy from them or any of their affiliated companies again.

I am furious. Received my return back marked old or defective because they returned item 10 days beyond the 60 days from ORDER DATE return policy... AT CHRISTMAS... REALLY!!! Tried to get customer service to do something, but they were so rude and uncaring, kept repeating the same thing over and over again, like a robot not a real person. I have been a GOOD customer for years, but not anymore. BUYER BEWARE!!!

First of all, NEVER pay full price because everything is always on sale 40% off or more. The games you have to play. I have received some items that were a decent quality for the price but like others have had problems with delayed orders (summer clothes ordered in spring that arrive in August) and problems with return credits. What got my goat today was an order of 2 pairs of shoes and a fleece top that arrived in a plastic bag-but not sealed to the elements. It's raining. Inside the bag was 2 cups of water (I measured I was so mad), 2 cardboard boxes with puddles inside so wet shoes, and a shirt that has to dry before I can try it on. To me that says the customer isn't important and obviously they don't think much of their products to protect them. I'll purchase elsewhere - thanks.

Order shipped 10/30/2018. Return dropped off at Post Office on 12/9/2018 (proven by tracking number). Return arrived at returns center 12/27/2018 (WTH USPS, 18 days to ship??). Return processed in processing center 1/9/2019 (Not sure why it took 13 days to get to someone's desk). Return rejected since it was more than 60 days from ship date.

I ordered (1) jacket in the fall and paid for the jacket once received. I was not aware of a duplicate charge for the same jacket, nor did I receive a second jacket. Once this was brought to my attention several months later I disputed the transaction. I spoke with the most unpleasant customer service rep that said since it’s more than 60 days it’s not the company's problem. This appears to be a shady business with charging double, no real notification and refusing to investigate further. Now my credit is affected and fees charged. I will be officially closing my account and no longer doing business. I will make sure this experience is brought to the Better Business Bureau. As far as rating goes there are no stars. I have better customer service with Kohl’s and will continue to do business with Kohl’s.

I purchased 2 shirts for a Christmas gift at the end of October. When the gift was opened, it was way too large. She only opened one to try on. I knew it was past the 60 day return policy so I was only going to exchange one shirt, the unopened one. So I called and the girl told me it was ok as long as I do an exchange. I sent the package back in its original packaging with their return label. I got no acknowledgment they received my return but the tracking showed it delivered. 2 weeks later I called to see where my exchange was. They told me very rudely this was being sent back to me since it was past 60 days...no exception. I even spoke to the rude supervisor and got the same repeating message that it was past 60 days. Very frustrating since it was just a simple exchange. I will never order from Woman Within again, and I encourage everyone to not order from them either. They are so rude!

Updated on 01/25/2019: Been trying to straighten out my issue with customer service. They stopped responding and refuse to answer my questions. All they is keep repeating the same thing which is false. Please do not purchase. You will lose your money.

Some time ago I ordered 5 pairs of leather shoes from WW. I checked the size charts for every single pair of shoes I ordered, PRIOR to ordering them. I have a wide foot that is exactly 4" wide. Their "wide size" shoe charts all said that the wide sizing is approximately 4.5 inches wide, more than enough for me to feel comfortable. I received the shoes only to find upon trying them on that they were VERY narrow. So, just for the sake of being thorough, I measured the width of the shoes myself and they were only 3.75 inches wide! The label inside the shoes was correct: it read 9W, which is what I ordered; but the actual measurement of the shoes was completely different from what they advertised on their website because they have no quality control.

If you order more than 60 days before Christmas... or any other gifting occasion... don’t expect to be able to return or exchange your item(s)! We purchased Christmas items that were much to large (oversized in fact) on 10/22 and because we returned them for exchange on 1/5/19 they just sent them back. The company had the shirts right there but would NOT be considerate enough to grant a simple exchange. I called them and spoke with two customer reps and let me tell you, they are NOT interested in being polite or even understanding. They simply state if you want to exchange or refund an item you have 60 days... not 74 or even 61... 60, PERIOD!

I purchased a pair of pants and was issued a Woman Within card that they would be charged on. As soon as the card came I activated it and went to my account to pay it in full which amounted to $31.98. It stated that a checking account must be used and they did not accept debit or credit. I enter my checking info and even received an email receipt for my payment. I quit opening their emails because they send ads to me at least once a day. I get a phone call 3 months later telling me something happened to my payment and the account info I entered wasn't recognized. My bill is now over $90. I made a payment with the Male who calls and ironically he took my debit card as payment. After I logged into my account and it shows that the first payment I made and does not say it didn't go through. Definitely not a credible place and the pants I purchased stretch out so much that they start falling down an hour after putting them on.

I ordered a jacket that was normally $249 that was on sale for $99 and used a 40% off coupon so my price was around $60. They confirmed order and then said they had made a mistake and that color and size were out of stock in an email 3 days later. I called customer service and asked if I could select another color which their website showed was in stock, however they would not honor the original price or discount coupon. And now I have to wait 7 to 10 days for the charge to be refunded on my credit card.

They are the worse. Couldn't get my online order edited, called customer service. The girl never put my order through and I called to find out about my order - told there was no order and my 40% coupon could not be used. It had expired if the girl had put it through that day.

Far more trouble than it's worth. Exchanges take over a month because of the slowest ground shipping imaginable - return shipping in my experience takes 3 weeks. When they ship anything to you, it takes 2 weeks. If they have something on backorder that you are trying to exchange, forget about it. You will have forgotten you even ordered the item by the time it gets to you. (It could take two months and might even be out of fashion...) I don't understand why a company would operate this way, other than they couldn't care less about customers. A simple return or exchange should NOT take a month and a half, for Christ's sake. Ordered once, never again.

This company has, by far, the worst customer service I’ve ever experienced. I purchased a winter jacket the beginning of November and it ended up being way too big. I’ve been trying for over a month to exchange for a smaller size or refund it, if they couldn’t return. I purchased through Amazon. After countless phone calls, chats and emails, I was told that Woman Within would be sending me the return label and they agreed to take it back... I have it in writing and everything! Not even five minutes after I was sent that info, I was sent another email saying it couldn’t be returned and they were closing my request. No explanation, no discussion, nothing. They told Amazon they would return and then sent me a separate email and refused. They are horrible!! It was an expensive jacket and all I needed was a smaller size. Please, please, please do not buy from this company. They don’t deserve your business or your money.

My mother ordered stuff at the end of September. Didn't fit. Was going to return. My mother ended up having emergency surgery and we return them late so they wouldn't take it. I called and spoke to someone who was extremely rude (actually anyone you speak to is rude and don't care) who wouldn't help and just kept repeating the same thing and I asked to speak to a supervisor. The supervisor was allowing me to return the clothes and gave me a total that would be refunded and said it wasn't the complete amount which I was just happy to be getting something back.

Received a Holiday Card from Women Within saying that they appreciate me and offering to treat something fun and festive. There is no code associated with this card. Nothing. Went onto the website and did a chat with someone who had no idea what I was talking about. I’m sure it is a gimmick to get you to go on the website and buy more things but all it did was frustrate an old women.

I have been a longtime customer of Women Within. I had returned a couple items that were poor quality and they were returned back to me. I called customer service and after being on hold for 20 minutes I was told that the return policy changed and there was nothing that could be done. Not satisfied with that. I told them I have spent a lot of money with them and I will never buy anything again, that they just lost a customer. The person I spoke to didn’t even care. I tried to go on the site to write a review about the items and it wouldn’t let me.

Return shipping is a nightmare-- shipped a pair of too-small shoes to exchange on 12/6, tracking info states they will be delivered on 12/24. I worked in a USPS postal unit for years, and WW's ground shipping is slower than book rate. I'm sure it'll take a few days to process, then another week and a half to be received, so in my experience, a simple exchange takes well over a month from beginning to end. That's insane. I recently got a WW credit card not knowing about their bad customer service and ridiculously slow shipping (it even took close to 2 weeks just to receive the stuff I bought!), so this will be my first and only order.

Return shipping is a nightmare-- shipped a pair of too-small shoes to exchange on 12/6, tracking info states they will be delivered on 12/24. I worked in a USPS postal unit for years, and WW's ground shipping is slower than book rate. I'm sure it'll take a few days to process, then another week and a half to be received, so in my experience, a simple exchange takes well over a month from beginning to end. That's insane. I recently got a WW credit card not knowing about their bad customer service and ridiculously slow shipping (it even took close to 2 weeks just to receive the stuff I bought! ), so this will be my first and only order.

On December 1st I placed an online order for a gift card for my mother as a gift. After 20 days she had not received it and when I called customer service they told me that they could not track it as it was shipped regular mail. It also took 3 days for them to process and ship the card! I told them that the holiday was long over and that this is a disgrace! Customer service offered to cancel my order and refund the amount to my credit card I used. Think twice before buying a gift card from this company! Horrible horrible service!!!

I ordered a tank top in the same size I wear from several other sites. What came was so large I could have pitched it like a tent. Normally I just throw clothes away, but I'm trying to be better and so I sent it back. I was aware there was a ridiculous $7 50 restocking fee. I realized I would likely get almost no money back. Nonetheless I sent it off and didn't think about it again. Until I started getting letters demanding $0.31. I was completely confused. Until I realized that between ordering and sending in my return my debit card had expired and therefore my number has changed.

I always check that products are in stock. About two weeks go by after Cyber Monday order without a package. I have received packages at this address before from this company and Roaman's without incident. It took me two emails and two live people, but still lots of wasted time. The first email revealed part of the order was back ordered but partial order had been sent about 3-4 days after placing the order. The second order revealed that the package had been sent back, supposedly insufficient address. One lady on the telephone said it might have been damaged. My leasing office is opened 7 days a week. Post Office usually puts notices in my mailbox that I either that I must go to the leasing office or main office.

On Cyber Monday I placed an order with this company. First time buyer. Was told would delivery date of 5 to 7 days. It took 14 days on most items as they are delivered few at time. I was waiting on one item. I called, was told the item would not ship until 21 of December. Was told I would not receive item till after Christmas. I cancelled item. If you don't have the items to send then don't sell. I will not place an order again. Should have read reviews.

I placed an order online and the following day they announced a 50% off sale. I immediately contacted them for an adjustment. They told me the order was already "processed" whatever that means, because it had not been sent yet. They would not give me an adjustment which was $31 and they would not cancel my order. I've never dealt with a company that could truly care less about offering solutions to a customer complaint. There is plenty of competition out there so my suggestion would be to try them.

I placed an order for a gift for my wife, which she returned using their return label for a different size. They refunded my credit card minus $17.27 without any explanation whatsoever. This is not a customer service type company. They lack professional courtesy and integrity. I recommend going directly to their suppliers that they market for which are shown below. I will never order from them again. Suppliers: Full Beauty, Jessica London, Roaman's, Ellos, Swimsuits For All, King Size and BrylaneHome.

The parka was way too big, and had to be returned. Charges for shipping and handling are excessive ($11.99 to send to me and $7.50 to use their return label). They may give deep discounts but recover costs in other ways. I will never do business with this company again. If I could rate it with zero stars I would do so.

So mad that until this year I never had problem. This year it is a sure thing your item/items will be backordered. ESP pants. Or you will be told if you order the black you can get them. Wrong! BACKORDERED! I want my pants. Get more people to make the dang pants. When you need something and can never get it they are saying as I type more details is better. What? Get more help so we do not have to wait two darn months! Ridiculous! You have us over a barrel! Is bigger girls have to wait! xStores do not have all the sizes we may need! Or the choices are ugly.

I just left a review on Roaman's site and I shall repeat it here. I returned some pants and they were returned to me. Upon asking the person on the phone why, she said their policy had changed from 90 days to 60 days. It would have been nice to have this pointed out in some way. I think they should make an allowance on a one time basis and/or change it back to 90. Will never order from them again. They are sneaky on pricing too. They will have a sale and they raise the price A LOT and then say it is on sale.

I have ordered quite a few items from Woman Within over the last few months and was mostly pleased with the fit and quality, but there were items that didn't fit or just didn't suit me so I returned them. Imagine my surprise when I came home today and all the clothes I had returned had been sent back to me because I guess I had been late in returning them. I didn't realize that Woman Within had a 60 day return policy that was so unforgiving. Most companies give 90 days and will give a store credit or charge a re-stocking fee if you go over.

A catalog was sent by mail and I decided to give it a try. I ordered some cute briefs and when I received them they were way too big. So I attempted to make an exchange. This company has some funky rules when it comes to making exchanges. First of all, you have to fill out an exchange form and mail everything back to the company. Once they receive the return, they will refund the money spent and then charge you again for the replacement.

Customer service very rude and not at all helpful. No appreciation for a customer that spent enormous amounts from many of their brands. No customer loyalty at all. When contacted in writing received insulting tacky responses with absolutely no attempt to reconcile the situation. I will not purchase anything from any of this company brand in the future and am only leaving this review in hopes to prevent this from happening to someone else.

Friday I order 3 shirts. They charged me three times. They insisted by phone extra charges would "drop off". This morning a 4th charge because they finally shipped the items. $200.00 charged for a 50.00 order. I will be back if this rectified itself. My bank is watching. I got two red warning notices that they couldn't process my order. I called and placed it. I have been sort of satisfied with this company until now but this is outrageous. Are they liars or thieves?

Jeans I ordered were WAY too big in all areas. Returned them expecting a refund except for return shipping. Much to my surprise they WILL NOT refund sales tax per their customer service. I have never heard of this before and will lodge a complaint with management. I have requested they take me off their mailing lists. I will not buy from them again; I will stick with Blair.com.

Sent back items that were too small. They received them but too late for me to return. Was told they were sended them back but they never sent them back to me. I was told was nothing they could do about it. By customer service. They had no record of sending them back and no way to track it. I lost 60 dollars because of their bad service. I will never order from them again. And they would not give me credit for items they lost. And blamed me.

Ordered 3 items online. Came on 3 different days. One was so poorly made I sent it back. Then a week later I received another item and the seam of the packaging was totally open and no catalogs. Apparently they fell out. So I knew that is how it was sent out. Received the last item 2 days ago... same thing with the packaging. Why am I paying for handling when they don’t even secure it. I sent back this last item, so poorly made. Customer service? I contacted them and it was an automated reply that had NOTHING to do with my question.

The sizes are all over the map, I mean ALL OVER THE MAP. I ordered 6 shirts in the same size and only two fit. Three were waaaay too small and one was ridiculously big. Forget exchanging, not only is it impossibly slow but you have to pay for it. They have no standards for sizing yet make you pay to return. If that isn't bad enough it can take up to a month to deliver to you, without anything being on back order. That is their regular delivery. This place is a joke and a rip off.

I have purchased there for many years because they give you the lengths of the items, they come in many colors and unfortunately there are not a lot of good places to shop when you're overweight. However I have never received good service from them. They charge you to send the items back even if it's their fault that you are returning it. i.e. wrong color, etc. I returned an item and it took them over a month to receive it back and in the interim I had to make a payment. Even after it was confirmed that they received my item they had not processed the return yet and I had to make an additional payment.

My husband gave me money to order a few items for my birthday in July and once they came in the mail, he'd give them to me in October. Well, when I went to try the shirts on a few days ago, they were too big (I needed a smaller size) so I went to chat w/ WW's customer service rep. I was told that it's past their 60 day return/exchange policy and she couldn't do anything. Again, I stated it was bought in July for an Oct. bday. No go. So I told her that Walmart has a better return/exchange policy than WW. At least you can buy clothes a few months before and not be penalized.

I ordered a coat online (my first purchase from Woman Within). It arrived and was exceptionally well made. However, it was cut very small. All instruction said to start the exchange online so I logged into my account and there was no order history. I began a live chat and found out I would have to order a new jacket online, pay again, and then wait for the refund to process with the "exchange". That's not an exchange, that's paying for two coats and then waiting for a refund on one!

I have ordered many things over the past year from this company. Nearly every item has been either big or too small regardless of measurements. I have attempted to return several items and they have been sent back to me because of the 60-day window or they were "apparently worn". None of the items were worn (other than trying them on) and they were returned within that window. Customer service was no help. There goes another $100 into the goodwill bin.

I ordered 12 different polo shirts from Woman Within for work. When they came in the shirts were suppose to be a large but I received 18-20 size. When that size became a large and not a plus is beyond me. The total was 89 and change with 4 of these shirts on backorder. Well I returned all that I had received in the mail already in one package. Then when the back orders came finally came in I sent those back as well. So with the two packages returned that should of been 15.00 in charges. Instead I get a bill for 84 dollars which includes a late fee for a bill in September that I never received since I had only placed the order in September.

I ordered a winter parka today on their website. When I clicked "place order" I got an error message that read "There was a problem processing your order. Please take a moment to verify your payment information and billing address." So I go back and check my info and it's all correct. Then I think to check my bank account and I see they already took the $135.98 but the order didn't go through and I didn't have a confirmation number. So I re-enter my info and click "place order" again, and again I get the same message. I look at my bank account again and they have taken another $135.98.

These jerks snuck in a 60-day return limit and will NOT make any exceptions. Ordered shoes. They were too big. Called within the 60-day limit and they wanted me to purchase another pair in a smaller size and return the others since I didn't have an invoice. Found invoice - called today and because the 60 days is up they will not take the return. Their rep Aaron told me if I sent them back they would just send them back again. If I abused return policies I could understand it but I rarely have returned anything. It's just not my habit. I have purchased a lot of stuff from them. They have now gone from a very good company to a zero. Another greed-based corporation.

I placed an order and they charged my credit card - I waited about 2 weeks and no email or package arrived - I never received the merchandise. I went to the website under my account and saw there was no record of the purchase. I tried calling but could not get through so I sent them an email and they have not yet responded. In addition, I noticed they never applied the promo code and charged me double for the order... I contacted my bank to cancel/retrieve payment and I still have not heard anything back from this company.

I loved ordering from this company until I tried to do my first exchange. I made a mistake and missed that you can't exchange with PayPal. I was using the chat function to talk with an operator and he sent the return policy. It was solid black and unable to be read. Then he sent a link. While I was reading it (Less than three min) he disconnected me. I started a new chat. The guy said there was nothing he could do. Then, when I said I wouldn't order from them again because most companies work with someone on their first mistake, he said they could do the exchange if I called in. So, I called in. The guy who answered said he could help. However, I had to tell him the order number of everything I was going to purchase and the coupon code FROM MEMORY on the paperwork I had sent in two weeks ago. If I couldn't remember that, he couldn't help me. What a waste of my time! Terrible customer service.

Last 3 orders have all been "out of stock," "no longer available," or a future delivery date "tbd." And I truly resent being a USA resident, dealing with a USA company & being instructed to "PRESS 1 FOR ENGLISH!" I am done with Woman Within.

I ordered from Woman Within and was charged twice for both my order and the shipping charges. When I spoke to a representative I was told that it is their policy to charge twice but I should have my money back in 72 hrs. Now here it is 72 hrs later and another rep is telling me it will be another 3 or so days before I see a dime put back in my account. And They aren't even going to refund the entire amount they took out to begin with. I caution anyone thinking of ordering to find somewhere else to spend your money.

I ordered through Amazon, which linked to Woman Within. Placed an order for two plus size night gowns. They reached out and told me that my card wouldn't authorize. Bullcrap. I checked my cards and settings and it did authorize. Left it alone. Next morning, I see TWO CHARGES AND TWO SHIPMENT DATES. I reached out to Woman Within and Amazon and neither would help me. Said I had to wait until the second unwanted product came and send back. Why should I? For a fraud stunt you tried to pull? I have over $1,000 on that card and been an Amazon member for 11 years. Never been contacted before about a declined payment. I will never use Woman Within again. Idiots. Never authorized you to charge me twice.

This year I purchased several summer clothing items from Woman Within and the other Fullbeauty brands (Jessica London, Roamans, Ellos, etc.) and every single one, despite being listed as in stock online, went into backorder status. It took anywhere from two to eleven weeks for the items to arrive, and when they did, most were of poor quality. Of the shirts I kept, two basically fell apart in the wash, even though they were hand washed in cold with gentle detergent and kept out of the dryer. You can't get refunds for those clothes once you've washed them. Of the several items I sent back, Woman Within on multiple occasions charged $7.50 for the return postage even when I used the "free return" label supplied by them. They also have charged $7.50 per item if you include multiple returns in one package.

Our last payment was 1 day late, we mailed it on time but it did not reach Woman Within in time. They charged a late fee that was the same as the amount we owed plus an interest payment. We owed $16.99 and ended up paying another $18.99 on top of that. I called to see if this could be credited back and of course it wasn't. I have been a customer for many years and never once been late. I can not tell you the amount of times I have overpaid due to them not having the correct amount on my statement and have never been offered a refund or interest payment on that money. I have been expected to use it as a credit instead of getting my money back. Nice little racket if you ask me. I will never Shop at Woman Within again or any of its other branches including: Roman's, Brylane Home, or Full Beauty.

Woman Within contacted me after I wrote this review. They credited me for all the items that I did not receive. I do have to say it was very nice that they reached out to me after my review and resolved the issue.

This company has the worst service I have encountered in years. I ordered capris in June. after I submitted my order, I got confirmation that stated the items were on back order. I specifically looked at my size and looked for colors not indicating that they were unavailable or out of stock. Why would you do this to people? I got notice they would be sent 7/22, then 8/8, and now 8/19. My trip starts this weekend I figured a month in advance should be enough. They offered 10% discount if I want to keep waiting, and said they are sorry, but I ordered a popular item. I get popular, but again, I looked for my size and color availability. But no one can explain WHY.

I've been a customer of Woman Within for many years. In the past, I have been grateful that they offer longer length dresses, as well as items that are 100% cotton, which are increasingly hard to find. I recently returned two summer dresses I'd ordered in May 2018, but which didn't fit right, and despite being sleeveless, were constructed of heavy cotton knit -- much too heavy for hot summer weather. Never worn, they were dutifully returned to Woman Within in early July. Imagine my shock when Woman Within sent my Return BACK TO ME, which I received July 20th. An explanatory note regarding 'the return of the Return read: "There is no merchandise credit or refund, because items were old, worn or damaged. Thank you for your understanding."

I did a return of an item I didn't want and I called to make sure it got there in time and I was told yes it was there, and now I have received it back in the mail so I called them and they tell me because it got processed after the allowed return time they marked it as a final sale and not returnable, I also spoke with a supervisor who was just as obnoxious. NO EXCEPTIONS. It didn't matter that it was received in time or not. This is not a reputable company what so ever, don't trust them. The top that I sent back was garbage and overpriced hence the reason for the return. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN OR ANY OTHER COMPANY THEY ARE AFFILIATED WITH.

I realize that there may not be enough reviews that matter. It takes time to write a review and you have to create yet another freaking account. But the 1 star reviews listed here are correct. I placed an order. 72 hours later I called asking when my order will ship. I was told by an unprofessional "customer service" rep that my order, my entire order has shipped. I asked for the tracking number. She didn't have that information but would in 24 hours.

I will longer be a customer, the quality of clothing has really gone downhill. Pants material so thin they were see thru when wearing, if I wanted people to see the color of my underwear I wouldn’t bother to wear pants. This was a black pair yet, can’t imagine what light colors would reveal. Bought some underwear, tried on a pair over a pair of undies to see if fit, they did. After washing the same pair they had shrunk so much I could not even pull them up. The last straw, I closed my account, received a letter saying it was closed, zero balance.

I recently purchased three items from the website. One was a two piece bathing suit, and the other two were two bathing suit separate pieces. Despite the website stating the items were available, after I made the purchase, I got an email stating two of the items were back ordered. One of them is back ordered until September. The last item I purchased from the website, a bra, ended up being back ordered for months. The date kept getting extended until it was eventually cancelled. There are also items often listed on the website, and then when you start putting in sizes, you realize that it is not available in ANY sizes. This time you cost me having an extra bathing suit for vacation as I don't have time to order another one before my trip. You lost the sale... and my future business.

I can't place an order and after reading the reviews I guess I'm lucky. I had several items in my basket totaling $117.58 with shipping $15.99. The total keeps showing $177.77! I emailed customer service and was told to clean my cookies, etc and reboot. Did all that & the total still shows $177.77. Apparently this is a total sham of a company and they're hoping shoppers may not notice the huge error in math. Will never shop with them.

Woman Within offers through their catalog clothing that is higher priced than what is on their website because allegedly one rep told me over the phone the catalog is geared to "older women" that do not know how to use the internet. Mind you it's the SAME merchandise! Isn't that illegal? I have items in my card, went to pay with THEIR credit card and was told there are problems with the website. The young woman took my order over the phone, and since then I have received no confirmation of the order nor a tracking number. This site is a scam! When I get my bill from these morons, I won't pay it. See what they do then. Put this business OUT OF BUSINESS!

I tried to place numerous orders to redeem my coupon for 50.00 off 100.00. Every time I would add items to my cart I would try to check out and I would receive an error message. My cart would be completely empty when everything would come back. The coupon expired and they would not honor it even with technical issues on their side. All I got was repeated apologizes.

Went to place an order online today and received a discount for using my WW Platinum CC and free shipping. When I applied Promo Code WW738344 it would not apply. A CHAT rep told me in order to get Promo I needed to call in the order. I called in the order and the price was much higher than the website total. The phone rep told me that I could either place the order at the higher price and use the Promo Code OR do it online, get the lower price and NOT get the Promo item!! What kind of scam is this? I canceled my order and my account with them!!

If I could I would give them no stars! I have been shopping with them for several years because I require large clothing. Their sizes are not consistent so I’ve had to do a LOT of returns/exchanges and they keep so much money for a return then you may also have to pay to ship the return as well which is sooooo wrong. I bought a $59.96 pair of shoes, they already deducted $6.00 prior then I had to pay $24.90 to send them back so my refund was $29.06. On a $60 pair of SHOES! If you actually get to customer service all they do is apologize and repeat that that’s their policy, every time I call??? They will rob you. There are other plus size clothing stores, please use ANYONE ELSE so they don’t rob you like they have me!

Every year the quality of the product has gone downhill and this year is too far. We will no longer be ordering from this company. The fabric is cheap, the cut is poor, and the pricing is deceptive. The last products have gone to Goodwill because it’s cheaper than returning them. GOODBYE!!

The company has beautiful clothes and I order from them quite a bit. However, their customer service department stinks. I have had issues with reward certificates and a glitch in their system. Apparently, if you have a reward certificate in your cart and you go back into your account, it marks your certificate as being redeemed and there isn't anything you can do about it. They don't listen to you when you tell them there is no order and nothing was redeemed. I am promised each and every time they will fix it.

I had ordered a pair of jeans which after one wearing started to separate at the waistband showing shoddy workmanship. I contacted Woman Within thru their website and expected to get my money refunded minus the cost of returning the item as their policy stated. Instead I got an email from Customer Service saying I'd only be getting 20% of my money back. I emailed again quoting their policy verbatim and asking why I wasn't getting the entire amount. Then another CS rep emailed to apologize and say that I would get the whole amount once they received the item. They notified me when the return arrived and said it would be 4-5 business days before my refund would show up on my credit card.

I have been a customer for about 5 years. I have never had anything not fit. Everything comes in the right size, color, etc. Always comes on time. Certificates are terrific! I had no problems with them. They do what they say they can.

I ordered booties, snow boots and two robes in late Dec of 2017. When I received them booties looked cheap like you would buy in discount store, everything else looked ok. I called them right after xmas for return label for booties. After numerous calls received one. Sent back April of 2018. The snow boots I wore they had leak so called for return label. Still waiting. They went garbage. Washed two robes. They pilled up. Don't dry 90% of my clothes. When they dried they were misshapen. Everything is cheaply made from them. To top it off I'm getting a merchandise credit as it's over three months since order. It took 23 days to return booties. Ladies this is how they get over. It's not customer's fault if women don't know their job. We just got penalized so the 18$ credit will never be used. They are a rip off. Hope someone is helped by this review.

I've been a Woman Within customer for 3 years. I have spent several hundred dollars with this company over the years. I've had products not fit before, but never bothered to go through the return process. Recently, they discontinued the jeans that I wear-- so began the process of attempting to try to find a jean that fit. I tried 5 different pairs. 3 I kept and gave away-- 2 I returned. It takes a few weeks for a credit to be issued.

They hold our fund for as long as possible --- it doesn’t take three weeks to process refunds. (Most companies issue a refund as soon as they get a notification of the item being returned) --- When I called to find out why they haven’t issued the credit I was left on hold twice and then hung up on. Not to mention their product was mislabeled and was 5 inches too short - selling petite items without telling the shopper.

I was traveling and tried to pay my account while on the road. I tried numerous times online and resorted to calling. I was on hold for more than 10 minutes each time and then it just hung up on me. I then got a past due notice for two months (while I was traveling and couldn't get through). Not only did I get a hefty late payment fee, but I was reported to the credit bureau for a past due payment. I called and once again and was told they would not report my payment except once a month. This is showing up on my credit report and I am furious. I once again this morning tried to get into the website for this company to see when the statement was issued for this month to make sure they reported a zero balance. Once again, I couldn't get in except for ordering on the catalog site to SPEND MONEY.

I have been a customer with this company for several years now. I began ordering my plus size clothes from them after Fashion Bug went out of business. They are a very respectable company and are easy to deal with. They do tell you clearly on their invoices how to exchange or return and that there is a $7.50 processing fee for returns, unless you are exchanging. They are easy to contact via telephone. I have found that their clothing is very good quality. I highly recommend this company!

I am tired of receiving the Woman Within Catalog showing one price and then going to the website and finding they have raised the price considerably. They had sent a card out promoting a 50% sale on March 20 & 21. I made my selections in the catalogue, went to the website on March 19, the day before the promotion, put my selections on my wishlist. On March 20, I went on to finalize my purchase only to find my wishlist was gone and prices had been raised considerably. Shame on you Woman Within! This is not the first time this has happened... And I am tired of this unethical business practice.

VERY BAD COMPANY. Unfortunately I opened their cc and I am unable to close it although I paid off the couple small purchases I made. They have added on extra fees totaling close to $200 and continue to do so AFTER I CLOSED THE ACCOUNT. Impossible to get hold of anyone competent to solve the problem. I purchased 2 tshirts for $14 and I can't get them to close my account. INSANELY DANGEROUS COMPANY. THE WORST.

Do not order clothing from this company. You will be walking around in rags before your clothing will ever get shipped to you. I ordered 4 pairs of pants for work back in the beginning of February. They were out of stock. They claimed the pants would be shipped March 16. I went to the online chat. The representative that I was chatting with assured me that the pants were going to be shipped on that date. I went online today check the status of the order. They changed the shipping date to April 3. I get another representative telling me about their depleting stock issues. It should not take from February to April to buy 4 pairs of slacks. Woman Within has lost my business. My advice if you would like to buy clothing and get it within a week do not use this company. They will upset and frustrate you. You can do much better. I canceled the order.

I have purchased items from Woman Within for a number of years, but as of today I'm canceling my account. They often advertise coupon codes for discounts on purchases but they now have so many restrictions for use of the code that in the end the coupon can't be used! Many other complaints are about their return policy which is also terrible because they charge you to return merchandise unless it's an even exchange. Very poor business practice. To make matters worse, if you use their credit card and the balance is less than $100, they charge an additional $2 just for maintaining a low balance! Woman Within has lost my business!

I recently ordered an item from Woman Within. I didn't read the return policy because when a company says free returns and exchanges I expect that. The item did not fit so I used their return label to return it for an exchange. After six weeks of not hearing from them I contacted them only to learn that the free exchange was not available because I had used PayPal. The total bill which I had paid was $21.95. After researching my credit card I found that they had refunded $8.49 a week after I returned the item. There was no correspondence about the refund. They said I could call and reorder the item and charge it to my credit card if I wanted it. In summary, it cost me $13.00 to try an item which did not fit. I explained to them that I would no longer order from them and to please take my name off their contact list. Since then I have received an average of two emails a day.

I wish I could have chosen no stars, the clothing and shoes sold by Woman Within and all of Full Beauty subsidiaries are overpriced, poorly made garbage. There is no quality control. They don’t even care that materials used start falling apart in initial washings, sizing is inconsistent as I believe they profit from their fining customers who get fed up and request refunds. Calling customer service is a waste of time as they don’t help and some are rude and insulting. I was lied to by them when I called this morning. I plan on cancelling my card.

I just received 2 sweatshirts in different colors. One fit perfectly, the other would fit a size 8 perfectly. How in the heck can the sizing be so inaccurate? It's easier to lose 50 pounds than it is to return it. By the time they take the "restocking" fee and the postage out, you're almost PAYING them to take the item back. The clothes look so cute in the catalog that you get sucked in just one more time. I've received tops that have had the seams practically running down the front instead of the sides. Their prices are cheap but the clothes are. I think I've finally learned my lesson. I've cutting up their credit card and the catalogs are going straight in the trash.

I was contacted by Woman Within after complaining publicly on numerous public complaint sites. The issue with their coupon codes has been resolved.

I ordered a skirt for my mom for Christmas. I had to wait over a month for the item to then be notified that the item was on backorder. Then eventually they said the item was not going to be fulfilled. Instead of a refund for the item, they ended up mailing an item that they had chosen for me. And stated if I didn’t want it to send it back. And as I read the clause, mailing it back would cost me $7.50. I have never heard of this practice, would have rather a full refund with apology for not supplying the order. This is a Christmas disaster for me and my mom. The representatives were rude on the phone. I would not recommend this company to anyone. Spend your money elsewhere!

I have bought clothing from here. The sizes are not accurate. I am a larger woman, so the first time I ordered tops in a size 1X, out of the 4 tops I fit well, the others were way too small after being washed & dried. I have ordered pant from also, which are too big. They state free returns & they do send a sticker to return free of charge. BUT they don't tell you there is a $7.50 restocking fee. I again ordered 4 tops, two the same except for the color being different. One fits very well, the other is a bit snug. One of the button ups, the hem isn't even where they meet in the front. None of their clothes are made in the USA, all from other countries, like Asia, China, Pakistan etc. As soon as I get this credit card paid off I will cancel it & get one where the clothes are a much better quality. I really would not recommend this company.

OSP sweater- I ordered an XLarge fuzzy sweater, I wear size M normally but order X Large when shopping online. The sweater is flimsy, thin, and is a Small or XSmall. Waste of my money.

I ordered a robe for my daughter on December 1, 2017, as a Christmas gift. The same day I called to cancel the order. I was told that it was already in production and so it could not be cancelled. I went weeks and weeks without hearing anything from this company. I assumed the robe was not coming because the payment did not come out of my account. Then on January 3, 2018, the payment showed up on my account and I received an email indicating my order had shipped. At that time I also sent an email to the company indicating that I did not need the robe anymore, as Christmas had come and gone. I received no response to that email. After another three and a half weeks, I finally received the robe in the mail. It is a good quality robe and it is just as I asked for but I will never order from this company again.

My husband bought me a coat for Christmas. I picked it out because I'm choosy. When it came, I tried it on. It was way too big, so we returned it for an exchange for a size smaller. We were hoping to get it in time for Christmas. We waited and waited. We got an email that they had received it, and waited some more. After about 3 weeks I finally called. Their response was, "Oh we're out of that size in that color". Well thanks for letting us know!!!

This company I bought a coat from for 95.99$, send me an invalid tracking number, I have called them numerous time with no help. They have taken my money and will not help me locate the coat. I wonder how often they do this to people. I am thoroughly upset with this company. I have also written to corporate co. with no help as of yet.

I bought a pair of pants and they were too big, I Paid $12.99. I GOT A REFUND OF ONLY $4.99. I called them and they said they charge $8.99 RESTOCK FEE. I'LL NEVER ORDER FROM THEM AGAIN. I CAN'T BELIEVE THAT THEY CAN DO THIS. What a ripoff.

My first order I spent well over $200.00. The items (bras, swimsuit, skirt) were okay. Just average quality. I did the free exchange to replace one bra. After waiting like a week and a half I called. They processed it as a return. To be honest I'm not sure if I was ever refunded the 7.50 fee to return. I was sent my new item. However my biggest problem has been with billing. It is borderline fraud. I'm just not sure who to report it to. I made a payment in Aug from my bank account. They never notified that it "failed to process". I was notified by Credit Karma that I had a late fee. After calling WW and arguing they did refund the 27$ return fee but not the late fee.

I bought a winter coat at Woman Within, and I was very pleased with my purchase. Sizing was accurate, product is good quality, and I received a really nice deal from their numerous coupons. I got a free luggage set, which is slightly lesser quality than the coat, but nice as a freebie. I also bought gloves and a scarf, which are nice. Pricing was very reasonable for the products and for shipping. The order processed and shipped pretty fast. The checkout page was a little laggy, and I seemed to only be able to access it after I created an account. I had no contact with customer service, so I can’t comment on that aspect of the business, but I’m very pleased with my transaction. I’m having difficulty finding out where I can review the items I bought, but that’s fine.

I called not even 2 hours after making an order and not one person out of 5 ** people could cancel this order which is BS. Last night a request was even sent to cancel and still nothing. I called this afternoon only to be told it's been shipped which was BS because I called tonight and what I know it hasn't shipped. These ** have had over 24 hours to cancel this order and all I get is BS. I will never order a damn thing from you or your sister companies ever. And all my friends will know just how you people do business.

I place an order in October. It's December now. I'm still waiting for it. I don't understand why they had to take so long. I bought things from them before and came on time but I don't know if I want to buy anything from them again. Good price but bad service. It take forever and I sent them an email and no response yet so I don't know what I'm going to do and what I order I need as soon as possible.

I was going to give them a 3 because sizing has been way off for 3 shirts, 1 pants, 2 coats. Two other pants are too short between crotch and drawstring waist (I am 5'3" ordered petite) and the raincoat, which is huge on me, allows limited movement in arms due to the way the arms are cut and connected to coat at shoulder. Went to read how to exchange and return because I want to exchange 1 for smaller size and return defective raincoat. I was shocked to discover that: 1. Free exchange does not apply if you paid with PayPal. 2. Exchanges are really returns and repurchases! 3. Using the term "exchange" is basically false advertising since there are no exchanges, only return credit to a new purchase of same item.

I’ve never experienced any serious issues with Woman Within and am extremely satisfied with every purchase I have made over the last 18 months. I’ve bought shoes, robes and many tops and loved all items. The only slightly negative comment would be sometimes the shipping takes a little longer than other online stores, but the items always show up in good condition.

If you order from this company, you are taking your chances that the item will fit properly, be of decent quality, and made from decent fabric. If it doesn't do these things, good luck. It will be up to you to eat the cost of returns and they will be incredibly unhelpful. And know that all of these things are continual issues. Fit is bad, quality is dicey and many of the fabrics are cheap and awful.

I purchased a pair of jeans that were too large, so I exchanged them for a smaller size. They were out of that particular jean. They refunded me the jeans, but not the shipping. So for $5 dollars I had the hassle and no reward. The reward being a new pair of jeans. Definitely better not to shop at Woman Within.

The pants I ordered were not the same as pictured in the catalog. The picture showed the pants had pockets, and they do not. Two of the pants were the size I ordered and the other was a smaller size. But, they both fit the same. The material is very flimsy and not good quality. I read other reviews on the return policies and I will not be returning the clothes, they fit at least. I will not be ordering from them again. If they cannot get the order right, how can I trust them. I am done with them.

I ordered some shirts. I wanted the free luggage that you received free for ordering something for 25.00 or more. My order was well over 25.00 and when I talked to a lady named Brissa online she said just because I ordered clearance it did not count. Well I told her, "On my receipt it says coupon REDEEMED". I was trying to tell her that but she didn't want to listen. She needs to work on her customer service. You have to do everything you can to make the customer HAPPY!!! I'LL ORDER SOMEWHERE ELSE FROM NOW ON!!!

"Designed with the needs of plus size women in mind." is what they say on their site. They make it seem like it's for plus size women like me, with heavy feet, plus sized figure. BUT it's NOT. Their stuff runs sooo small. Their stuff is for thin plus size models, you know the ones that are considered plus sized but they're really just normal to us everyday people. Even the models they advertise on their site wearing their products are not plus sized. I bought sandal heels that are sized 12 WW. And it fit more like a size 8, normal, no width at all. That's my usual size and it didn't fit. I didn't take it back, it's just sitting in my closet collecting dust. I've never seen a size 12 Wide Width that small. Never again!

I submitted a review to the Woman Within site regarding my unsatisfactory experience and have not heard back from them. The ribbed pant I purchased was too large in the waist and legs and short around the ankles. I ordered the regular size. The company has a return policy, but the catch is if you want the refund back to your card, you will be charged $7.50. I will not shop at with this company again.

Robes I bought were way too large. Material was almost like paper. Probably would not have laundered well. I got an email that told me I would not have to pay the stupid $7.50 return fee. When I called to get it, they said I had to make ANOTHER order. I explained over and over that I had received an email. I told her I would write a bad review. She said, "Go ahead". Now I know why, I did not read this website. I am sooooo sorry, I ever saw them. I am out a total of $17.50!!!

Please for your own sanity do not order anything from Woman Within. I have never encountered a more inept, incompetent online clothing company in my life. I placed an order for merchandise totaling $64.87. The quality was very poor and not as listed in the catalog so I immediately returned all the items long before there was another billing cycle on the account. The return policy is not customer friendly. It doesn't once list that you yourself pay for shipping for returns but it gives you a return label. After mailing the items back, I called to make sure they received the items and was told that once the items were back there would be a $7.50 return fee that I could call catalog services and have removed.

I am so disgusted with Woman Within. I realize now they have fooled me twice, no more. I ordered 3 items in one order and they split it into two, and it shipped in two separate packages. Nothing fit, material is very cheap, worse than Wal Mart if that is even possible, and when you return it they ding you 8 bucks per package. $45 ordered, $29 refunded. Mind you I DID NOT return 2 orders, but one. So let me warn you, the more you order the more they keep! Will never buy from again.

I ordered a pair of plus size pants off of Women Within and first of all they don't list if it's plus size or normal clothing you're buying. Secondly the return policy is stupid. It doesn't once list that you yourself pay for shipping for returns but it gives you a return label if needed, so I paid almost $20 for these pants. They didn't fit and so I sent them back. Out of all the money I spent I'm only receiving $5.48 back. It would have been fine if they had just listed that don't pay for shipping there or back. So then I called the customer service and she was completely rude and saying how I was stupid and wrong and how what I was getting sent back was common sense.

I have called and called these people for over a year to change the billing date on my account. I was told I would have to bring my account up to date, and then they could change the date. I did so and they never changed the date. I closed the account and have made payments on time and I still get late fees. I now owe more than I ever did. The late fees add up to 198.00 since the first of 1/1/2017. I am going to report this company to the BBB.

I paid $32.98 for Super fast Delivery. It was supposed to be delivered within 2 days. 1/2 the order is not here. It is now July 31st. I looked on the website and there is no tracking number and the lady on the chat said that it would be to me in 2-4 days. I asked about getting a recredit on the super fast shipping and she said no, because part of my order already came. This is very bad customer service. Very bad!

I recently spent $150 and used PayPal as my form of payment. I was supposed to get free shipping and exchanges. Out of 5 items in one order, only one shirt fit. The quality was not great but at least it fit, so I kept it and sent everything else back in the two packages they sent me. I included the order form for exchanges and used the return labels they provided. I then got an email saying they were crediting my account $98. Apparently, when you use PayPal, they charge you $7.50 to use their ''free'' return labels. Also they ignore your request for exchanges (also because you paid with PayPal!?). After speaking with a noncaring customer representative, I asked for the supervisor who was sullen, nonsyllabic, and said that is their policy and I should have read the back of the invoice. What invoice!!!

Placed order on June 23 and it did not say that it was out of stock. It actually stated that my pants would be delivered with 5 to 7 business days. I called 3 weeks later. They informed me that they were out of stock which I never got an email or text or phone call. Nothing. These are pants I need for work. The woman stated that they are out of stock and would be in by the 17th of July. She also offered a 10% off. So I waited still no pants. It's the 22nd still no pants. I spoke to someone today. Told that they won't be in until the 27th. Bryan did not offer me anything due to the fact that I've been waiting so long, like he didn't even care that I wanted to cancel the order. Which I did. WW it's ridiculous that I was never informed of it being out of stock and still nothing a month later. Very very unhappy.

I recently ordered from Woman Within, and most of the items were decent and true to size. Then the tankini I ordered was at least two sizes too small. I should of read the complaints on the reviews because they all said the same thing. READ THE REVIEWS!!! They charged me to return their mistake and then send me a coupon for free returns with my next purchase that will expire in 5 days. WHAT? Are you kidding me? No no no... VERY POOR customer service. Get it together guys. Not cool at all.

OMG, I don't know where to start with the nightmare ride it's been with ordering from WOMAN WITHIN. I did the buy one get one free... I filled out the returns/exchange properly as well. They absolutely (several customer service people later) can do basic math or there is THEFT going on in this company!!! They need to be INVESTIGATED and shut down. It would take me all day and an extreme headache to tell you the many customer service people, all who act like they are just ignorant (it's not hard to figure out). You either need a better education (grade school) system in New York or it's THEFT!!! It's one of the other...it's sickening.

Beware of the Fullbeauty-Woman Within -Roamans website. I purchased a membership with FB for $2.99 shipping and free returns. They mislead consumers by referring to FB as one stop for all. I was charged $13.99 for shipping. After returning an item that was way too small for the size stated, they charged me $7+ for return shipping. They advertised free returns. The genius customer service rep said, "If the jacket was too small that's on you." "But, I'm going to do you a one time favor and refund it." Do me a favor??? Guess what. I've done a ton of business with this group and can't wait to cancel my accounts. Clowns.

I have never encountered a more inept, incompetent online clothing company in my life. They lure shoppers with "low" sale prices, charge 13.99+ for shipping and only have one item out of five in stock. They have items on back order for WEEKS but lead you to believe at the time of order that ALL items are in stock. I placed an order for 4 items on June 26th, received one item within 10 days and was just notified the other items are on back order until 8/7! Their customer service is horrible, rude and incompetent reps - an overall pathetic excuse for a company. I have NO IDEA how or why they are still in business - they do NOTHING RIGHT!

I purchased 3 long line bras... one came with torn lace... the other 2 fell apart after wearing once each... I did contact customer service. At first they said no refund since I had worn it. When I said I would just post a review of the crappy product customer service suddenly changed their tune and said yes, I could return items and they would give me a gift for the shipping price to be used on future purchases. Not sure why customer service just did not offer to do the right thing first time out.

I found a great buy 1 get 1 free offer at Woman Within. However, when the merchandise arrived, the clothing was much bigger than their size chart indicated. I sent it back for a "free" exchange, but they processed it as a return and repurchase. This means I lost the buy 1 get 1 savings, and now am charged full price. Customer service claims this is their process. Nowhere on their website or return form does it say this. Ridiculous! In addition, they processed one item as a return instead of an exchange, even though I filled out the exchange form correctly.

Item was backordered. Two months later, a rep tells me that it is in and should be shipped in two days. It wasn't. Today another rep tells me it's still backordered. No info on when or whether it will come. Won't use Woman Within again. Too much trouble -- and no guarantee item will arrive.

I received 2 pairs of pants, they were buy one get one. They were too small and made cheap. The same size at other stores fit fine. I sent the pants back for an exchange. I heard nothing for a week. I called and a young girl answered and told me it takes 2 weeks for them to receive and process the return, then another 2 weeks for them to process the exchange. This is utterly ridiculous. It should NEVER take that long. Other online companies don't take nearly as long as WomanWithin. Never will I ever order from them again. The girl was sweet but her apology meant nothing to me and she sound like she didn't mean it either. I told them to issue me a full refund. The girl told me it would take about 3 weeks for a refund. This is unacceptable! If I don't receive my refund within a week, I'm disputing the transaction on my credit card. Don't think I am ever coming back.

I was going to travel the next day and therefore made the decision to pay increased overnight shipping charge of $19.99 over the $9.98 standard. All items I purchased were listed as in stock and to be delivered next day. Only partial order arrived today and other was listed on invoice as backorder--meaning I still had to go out shopping which is what I wanted to avoid and why I agreed to higher shipping fee. When I called customer service they said my missing item went on backorder post my order but since I got a partial order no credit could be issued against extra shipping cost. So I am out $30 and still have to go shopping. I will never do business with this company again as even a supervisor was not empowered to take care of a customer. Bad business practice.

I decided to try ordering from them because of a buy 2 get 1 free sale. I ordered 3 qualifying things, and one pair of leggings. As I was ordering, I was informed two of the items were on back order for a couple weeks, which I was fine with. One item came quickly, one a few weeks later (before the pair of leggings that were allegedly in stock), and then the other one never showed up. When I checked order status it just said "processing for shipment." I emailed customer service and was told my last item would be shipping on June 1st. The next day I got an email saying my last item had been cancelled, and since it was the free one of the "buy 2 get 1 free" there was nothing to be done. Pretty shady business practice, in my opinion.

Well I made a order middle of April. Which some of my order was on backorder till May. Then when it was time for items to be delivered got another email stating it would not be until the end of June I would receive my stuff. So I call customer service and they tell me no items have shipped. So I wait another week still no clothes. So when I call customer service again and ask to a supervisor I was told by him, “I don’t know why you haven’t got your stuff.” Nice customer service. Then he proceeded to get a attitude with me. And really makes me mad. These items show available on the website.

Nothing about my order went well. I ordered 6 items and have only received three. I am still waiting on the other items and it has been well over a month. The items I received are two sizes too big. Everything I received are made in Bangladesh. The clothes all look really cute in the catalog but are poor quality and not true to size at all. When I contacted them about the rest of my order, I received rude attitudes.

Don't let the great prices and free shipping lure you in. Stay away. I ordered 2 bras my usual size and were huge. So I returned them for exchange for smaller sizes. Still have not received the back. I did get emails saying they received my return and order was shipped. It's be more then 10 days still waiting. Stay away from this company. My initial order was May 4. It is now June 2.

I had paid my accounts off. They charged me with a pair of TD earrings which I didn't order... I had put a coupon in the payment for Roaman's plus I also put $15.98 check. I placed another $15.98. Paying for the item with Roaman. My pay off balance $67.97 which I paid off... Both Roaman's and Woman Within charge my account late fees $20.00 on each account. Opening both account owing $57.98... Woman Within and $56.98... I did not order tear drop earrings.

Purchased 5 shirts to get the best deal. Only received 2 of them, the rest were back-ordered. Waited and waited, package finally arrived... with a swimming suit in it! Labeling clearly stated "a white T-shirt"! I will never order from this company again.

Wasn't very satisfied at all. The clothes I received didn't fit the way they were described in the catalog or shown in the pictures. Unless the shirts say "tunic", they are too short. If they do say "tunic" they come to your knees. They cheat you at returning items and have a worthless customer service number. I returned an item that was $42 and another for $20 at the same time. Why did I get refunded for only $50? I won't be shopping here again. The sizing is too off for their returns to be shady. No thanks!

Very dissatisfied with the way my order way. Said free shipping with order over $75.00 then turned around and added shipping charges. Called and they said they don't offer anything like that. Well I guess I didn't read far enough. No more online shopping for me. So all I can say is read all the fine print.

I ordered 3 shirts. Unfortunately, I mistakenly threw away the bag for 1; but returned the other 2. NEVER RECEIVED credit but was charged $7.50 for return. I received an email from them stating they had received my return but it was not credited. I called repeatedly and was told I had to call another department, which I could NEVER get on the phone. This went on and on for months. I finally made a minimum payment (which should have left me about $25 to pay) and kept calling about the return. Meanwhile they are adding on all kinds of fees - even though I told them I would pay the balance when they credited my account - which they never did. Now this has been turned over to collections and I dispute the claim (over $300) - to "rectify" the dispute they send me a copy of my last bill - again NO CREDIT for returns.

Shame on them. I bought some clothing and when I checked out they asked for some personal info which I thought was for my bank card verification - but two days later I get a "platinum credit card" from them and find out that instead of billing my bank card they opened a line of credit and charged my purchase to it. When I tried to call to pay it off and close it - they told me I had to wait 2 days!!! So I closed the account and will pay it off in two days and never ever order another things from them. Bad news scam artists.

Woman Within is nothing but a money pit, they definitely know how to work the system, that's why they're in business. The customer service number you call on WW the boy {LIAR} I talked to told me he would remove $23.48 off my acct. A month later it was still on my acct. I called back about it and they told me they couldn't remove it. So I canceled my acct. out also. They won't get another dime of my money... Scams... I don't mind at all when they tell the truth to you, but I HATE a LIAR as they are. Buy clothes from a company you can trust, and this sure ain't the company. BEWARE of WOMAN WITHIN. Stay AWAY...

After contact from the company, an order for an additional pair of jeans (same size and style I was returning) was removed from the charges. I had to provide another coupon code to get any discounts and a pair of shorts was completely unavailable. Out of stock merchandise has been an ongoing problem. I really appreciate that they reached out to me but am still hesitant to order from them.

I ordered from this company and provided a shipping address that was different from my billing address. When I got my confirmation, they indicated they were shipping it to the billing address. I called right away, within a couple of hours. They said the order was already "processing" and they could not change it. The order was not going to be shipped for four days, but they could not change it!! I then asked to cancel the order, and they said I could NOT cancel! So my package will be delivered to our other address and no one is there. They said if and when the item is "returned" to them, they will give me a refund. Now I have to dispute the charge with my bank since I no longer trust this company. I order online all the time and have NEVER encountered such a problem. Do not order anything from them!

I just closed my account with them and will never buy from them again. I'm very unhappy with the way an annual beauty club membership was added last year, automatically renewed this year and the inability to remove this without contacting customer service. I accidentally signed up for the beauty club last year when it was added to the end of an order. This company tricks people into buying it because rather than the customer selecting it, they must UNSELECTED it in order to NOT be enrolled. After having this happen and then being automatically charged again, I will never purchase from them again. I've read similar complaints from others regarding the automatic beauty club enrollment, so it is not an isolated incident.

I have been ordering from Woman Within since early summer of this year & have had a lot of trouble. They advertise free exchanges but what they don't tell you is it takes about 2 months to get your exchange. I recently made two different orders by check totaling 6 items. They were out of four of them & said they would refund my money. One out of 6 would be acceptable but four out of six is not good business. So I wasted my time going through the catalog!

First let me say, I am disabled that is why I order online. In NORMAL clothing, I wear a size 18 in pants. I ordered size 18 in jeans. Myself and my granddaughter could fit in those jeans. Instead of paying $7.50 to return EACH item, I gave them to a friend. Then I ordered size 14, BIG again, my God, am I shrinking? Gave those away. Then I ordered size 12. One pair fits perfect. The next pair is 2 inches too short, the next pair is 4 inches too long. Now keep in mind these are the SAME size, SAME style.

Doesn't send refunds for returns. Ordered items. Returned 3 of them on Oct 2nd. Have had emails with Woman Within and they are blaming my bank; that they sent the money and my bank didn't post it. Bank never received it. Guess I fell for ordering merchandise and got the same result many, many others did. Don't recommend this company.

I bought a robe from this company and they shipped it without the belt. I contacted customer service in writing as I like to have these sort of transactions documented. Did not hear back. I contacted them again stating this was my second request and was told I would have to wait a month for a credit and to go ahead and send back the robe at no cost to me. Good thing I looked here first to learn that they charge you for returns. Waiting a month for a credit? Unacceptable. They could have just sent the matching belt but they refused.

I returned $86.00 worth of merchandise three years ago and have yet to receive a refund. I was in a car accident and had to have 4 surgeries and with all of the medical bills coming out of my pocket, I called customer service to see if I could set up a payment plan and was told they don't do that, so I paid what I could. My balance was $285.00 but I wasn't able to pay as much as they wanted, I went online to see what my balance was down to and I was unable to access, I called customer service and was told my balance was $856.00. When I asked how that could have happened I was told my account was in collections so they connected me with a collections officer who told me that the $50.00 a month payment wasn't enough and was considered nonpayment so late fees and large interest fees added.

8/18 I received items I ordered and some pajama I did not request. 8/22 I called and was told just to return them and I would receive credit to my account. I received my statement and no credit reflected. I then tried to make online payment less the cost of the pajamas (96.17 minus 16.88 = $79.29). Their system would not accept this, on the min payment or the total $96.17. So I called 1-866-776-9859 and finally was connected to a live person. She advised me there would be a return fee on the PJs of 8.50 and now to make this payment they would charge me 9.00 in addition. I feel I should not have to pay for a item I did not order and why could they not apply the credit for the return. Also $9.00 to pay online, that is awful. I will never deal with any of their companies. This is unfair practices I think.

I had returned a top. Women Within's return rate is $7.50 and the process time from the post office through Women's Within shipping department takes an average of 10-14 days. For $7.50 charge and working in Logistics as my career 5-7 days for this price is average. At that time I went into my account to pay off the credit card, which was a payment of $11.50. I did not think anything else about this until I received a call in August to call Women Within about my account.

I had a zero balance on my "Full Beauty" account and received a bill for $19 for a "Woman Within Purchase - Catalog - Club Membership." I attempted to call the company and was transferred through four different levels - one automated and three discussions with representatives, after the automated system asked me at least 15 questions. I could not hear the representatives (the volume was really low, and I hear well). I told them I did not ask for such a membership and wanted it cancelled. The third representative cancelled it for me. I lost about 20 minutes of my life I cannot get back. I'm frustrated with their automated system, and I'm NOT happy with Woman Within... Not to mention the dozens of catalogs I get per month from the combined Full Beauty family (Lane Bryant, Woman Within, Romanns, etc.) I recycle them, but it's a waste of paper as I seldom order from them anymore.

I have ordered several times from WW. The first time, I was disappointed in their pants. I gave them another chance, and was so mad at the quality of their bras! Never again! Looks like I'm off to Lane Bryant for bras!

I have been very disappointed with their quality. Hadn't bought anything from them in years, so this was a surprise. However, as I opened my various accounts to pay the monthly bills, I mentioned to a friend on the phone that I bet Woman Within didn't get my payment processed from last month so they can add-on a late fee. Well, that part didn't change. Interesting how all my other payments go through every month regularly, and this Woman Within organization always has problems. They lost another customer, and I am spreading the word to my 65+ network.

The company reached out to me and offered either replacements or a discount on what I paid. I was actually surprised to hear from them, especially so quickly.

I've placed several orders and backorders are common. Unfortunately due to the slow processing I've had to cancel the order and buy elsewhere to get what I needed for the occasion I ordered the item for. I've been asked by email my opinion and I complained about two items that were pathetically made. Not a good review and no response to correct any of the issues. I've been waiting since April for a backorder which has now been extended to the end of July. I called to change our address, as we're moving, and the jerk on the phone said they couldn't change the address. I've cancelled the order and my account.

I just received my clothing today and the size was 3 sizes bigger than the USA sizes and the fabric is low quality. As I was making my one top smaller to fit me... I noticed the material pulling apart. I told my husband, must be from Taiwan or such country. Yep, when I looked at the tags, that one was from India and the other is from China. Will not buy from this low-quality company again. Shame on them!

After ordering, a message came up stating a 7.50 return fee but email said free returns. Sizes run small. Ordered their smallest size t-shirts just for working in as I figured they would be huge but were a normal size med/large. Sizes are not normal. High shipping charges. Deceptive return policy. Was not impressed.

Recently bought two items from Woman Within that had to be exchanged for color and size. I was charged $7.50 for the exchange (their size description did not accurately describe fit) and color was wrong on a second item. When exchanged items were processed for reshipping, the prices for both items were increased. They were bought on a sale and the sale price should have been honored on the exchanged. The difference was about $12 + the exchange cost. I will NEVER buy from them again and I suggest you don't either.

I recently purchased boot-cut jeans, the same order number and description as the ones that I bought 1 year ago, which fit perfectly. These do not! They lowered the waistline in back, while still saying "sit at the waist" and keeping the same order item number. How can you change an item but maintain the same item number and description? I was extremely disappointed at being misled like this, and am now returning the jeans. They have lost a customer.

I ordered a raincoat in early March via Amazon. The item delivered on March 15th. It was way too small even though labelled as a 2x in Women's. My daughter who is an XL in normal clothes did not fit either. I requested a refund and was sent the information. I took the item to the post office with their label attached on April 2nd. With Amazon the minute the shipper scans the item in you get your refund so that is what I was expecting. When that did not occur I wrote a note to Woman Within and was told "Depending on the volume of returns we have, it can take 1-3 weeks for us to receive and process your return from the date returned." It is ludicrous in this digital age of commerce and banking for anything to take more than a week. I will not be purchasing from them again as they are now kiting on my $78.00.

I would like to leave a review regarding my overall experience with Woman Within (and by association, its collective umbrella companies as well i.e. Roaman's, Full Beauty, Jessica London, etc). On December 11, 2015 I placed my first order with Woman Within. I’m always hesitant to order from a new clothing company, especially being a plus sized woman and fits and sizes being all over the board as they are. I was also hesitant to order given the reviews and feedback I’ve read and researched online. But Woman Within was running a decent sale/special, and I took the plunge. Initially I was charged for the entire order at once. Then a few days later, when just one of my two items shipped, was the order partially refunded. They gave me a ship date for my second item that was just a week later, so no biggie.

I ordered a blouse for my wife on 2-26-16. After not receiving the item by 3-16-16 (they state delivery within ten days of order on their website) we called their customer service to report the problem. The customer service rep looked up the order and stated that it was on back order and would not be shipped until May - two months after we ordered it and not within 10 days as stated on their website. When placing and paying for the blouse there was nothing noted on their website nor in the order confirmation that it was a back ordered item. Customer service stated they would refund us our payment. We will wait and see. I will never, ever do business with this company again nor will I ever recommend them to anyone.

Purchased 3 swimsuits online. I normally wear a 14 or 16, so I bought 2 size 14 and 1 size 16 suit. None of them fit. I was shipped a wrong color combination on the size 16 and when I tried to exchange the suit, I was told that the color combo I ordered was not available and I could pay the difference to get a different size, EVEN THOUGH THIS WAS THEIR MISTAKE. I had to argue and argue and talk to different people. I finally was convinced to reorder the suit I wanted in 2 different sizes because this larger size and color combination was on backorder. I returned all 3 original suits and received confirmation of the refund, but the refund amount DID NOT match the original purchase price. I was told by different people who confirmed that the shipping charge would be credited to me because of the mistake on the 1 suit.

I ordered something yesterday, (Friday) and changed my mind. I called early this morning to cancel the order. They hadn't yet charged me nor have they completed processing the order yet they told me they couldn't cancel it. I finally contacted a supervisor and they said they would email the warehouse and cancel it. Now a few hours later they just charged my account for the order and I'm really mad.

Woman Within has one product that I will always get from them. They have a particular style of pants that fit me perfectly, and I order several pairs every few years. In between times, I occasionally see an ad for them or search their site for some other item I need. Every single time I end up canceling my order at checkout because it ends up being $15-$20 more than I anticipated due to hidden and jacked up fees. If I use a coupon code to save money on my purchase, they increase the shipping fees. They always add on anticipated taxes (even though no other site I use does this).

I received a Woman Within email with an offer to get a travel set for free with a purchase. Within a few hours and as a first time purchase, I ordered two tunics to take advantage of the free offer of the 2 pc plaid travel set #0054-10574-1044 when a $25 purchase was made and with free shipping. The free shipping did not go through. I contacted them by onsite email. They said they would waive shipping and return costs but that the 2 pc plaid travel bag was not available despite the initial email that was received a few hours earlier. They were replacing it with a 3 pc polka dot travel set #0054-02119-1044. My first thought was this might be great until I saw the polka dot travel set. It is very cheap, unattractive, and not a travel set but a tote purse with a tiny make up bag and a plastic zippered wallet.

My husband ordered 2 shirts for me for Christmas, but they were the wrong size. I filled out the return form and sent them back. After 2 weeks, I called Woman Within customer service and was told it would cost me almost $20 to return the shirts. The representative was rude and told me it was my own fault for ordering the wrong size. She said I was required to write my credit card number on the return form for an EXCHANGE. I cried because I knew my husband would be upset.

I have been buying from Woman Within for quite a few years. I have never had any issues with them. When talking to the representative on one occasion, he was very personable and eager to help. I have made returns with no problem. I usually order when there is a special with free returns, especially if I think there might be a problem with colors or sizes. The only problem I have had was that I made separate orders for a dress and a sweater that I wanted - were together. The color name was the same, but they did not go together at all. I don't consider that much of a problem because that can always happen with different color lots.

I ordered a sweater from them on 11/25 and was told it would be shipped immediately and was in stock. As the weeks went by the expected delivery date kept getting changed. About a week ago they put that same sweater at 50% off with the "guaranteed" delivery by 12/24. Often it's possible to get free shipping on your purchases but I opted to pay shipping charges to ensure that I got my item on time. Here it is 12/29 and I still don't know where the package is. Waiting on hold for 45 minutes when I telephone them is unacceptable so I don't try anymore.

I opened my bank account to discover I had been charged by Woman Within $81 for a coat I originally paid $35 for. I previously sent a coat back for exchange due to size. So I called and explained what was going on and the lady on the phone said there was a difference in size so it cost more. I said there was no way it cost that much more for a one size change. This was an exchange and I indicated that in my paperwork in the exchange the coupon. I asked her to apply the coupon and she said she couldn't do that. I asked her to cancel the order and she couldn't do that either. The only thing she could do was send a return label with my new coat so I don't get charged to send it back. I did get charged to send it back the first time and look what happened, they just charge you an arm and a leg.

My mom tried to place an order on Cyber Monday but the coupon code wouldn't work for the international destination. She called the toll free number and was told there was a glitch in the system for international orders but that her account was flagged so that when the order showed, they would immediately adjust the order and she would not be charged full price as they didn't charge anything until ready to ship. A call back a couple hours later and she was told that although they seen the note, that the adjustments couldn't be made until it was shipped, and to call back once the shipment email came through.

I made an order online that included two items described as "Personalized long ultra soft hoodie robe." I put them in my shopping cart but found no place to indicate what names to put on them (the model in the picture wore one reading "Kathy"). I assumed there would be a place in the checkout process but there was no place to put the names. So I placed the order and on the SAME day, called the customer service line to tell them the names. They said they couldn't make any adjustment to the order and I'd have to accept the robes without names OR I could make a new order on the phone and tell them the names -- then return the plain ones when they arrived.

Received coat originally ordered November 27 and received within a week. Wrong size so returned and ordered in correct size within two days. Received an Email stating had received item and would take 3-4 days to process. Called customer service. Told me they just received it on December 10 and new order would processed and be shipped out and should be received by December 23! What the heck! Do want this coat to wear in the spring?? This is the first and very last time I will order from a Woman Within Catalog!

I ordered on October 1, half my order arrived. I was annoyed I was charged for all items and only received half my order. I contacted them, they said I was not charged for the back orders. I was $143 out of my bank. Then to see the sizes of these clothes. I have been buying large since I was a small. These tents looked like someone could live in them. So I want to return 4 of the 6 items I received. And to return my money from back order. I believe this is their mistake. Their sizes are not accurate. I pay $ to return 3 tops not the 3 pants because I don't want to lose all my return on sending back their bad clothes.

I have been shopping with Roaman's/Woman Within for many years. I know the quality of the products are superb! I still have shirts/jeans I ordered years ago. They wash/dry well and do not fall apart. Good luck finding this plus size cute comfortable clothes in the brick and mortar stores. On the down side, I would say that the sizes run large, they double the prices up before they run a sale & the return shipping cost is very high. You really have to know your prices from company to company. For instance, a t-shirt with WW is $8.99, with Roaman's, it is $10.99 same shirt. I have NEVER had a problem with exchanges or with refunds. Do Not make your decision to shop with this company on just the bad reviews.

I spent over $300 on clothing order. The jeans I ordered zipped up the opposite way and every single shirt I got shrunk in the sleeves and I'm talking shrunk almost to my elbows. I am very disappointed and will not order from this company ever again.

In July I ordered 2 pair of pants. They arrived and wrong size. They sent petite and not the correct size as well. I returned them the very next day. Their mistake, they can pay for the shipping. I heard nothing from them until the end of September. I received a bill $37.98. I requested more info and I was told that was charges for returning the items I ordered. I explained it was their mistake & I should not have to pay anything. I conceded to paying half. I mailed the $17.49 that I was told to pay. They received it on time as I mailed it priority mail with tracking. Told them Cancel my account.

Called to place an order. The agents act like they don't want to take your order and like they don't have time to take your order. They have a very nasty disposition when you ask a couple questions. I have no issues with their clothes at all. I find a few of their shirts made a little big, but everything else has been great. I suggest knowing what size you truly are in stretch jeans because you would buy a size smaller than what you actually wear. I find all of their shirts that I have gotten has been of quality. The people that are saying their clothes are not of quality is not true. It's like ordering from Roaman's in which I can truly say their clothes are made smaller than they should be.

I ordered two pair of women's pants size petite 12. I receive 1 pair size women's regular 14-16. After reading the reviews I'm scared to try to remedy this problem. Sound like from what I read that you will end up losing even more money if you try. It cost me $39.98. They are supposed to ship the other pair at a later date but if the pants are that much too big for me I won't be able to wear them anyway. Sure wish I would have read the reviews before I purchased.

I had ordered 8 shirts. Two didn't fit and I didn't like them so I returned them. The other 6 I liked but were too small so I returned them with the other two and wanted an exchange for a larger size on the 6 shirts. I filled out the exchange form, used the prepaid label which was a charge of $7.50 USD. I shipped everything via USPS as Woman Within requested on August 27, 2015. I never heard back about my return. I made about 4 or 5 phone calls to customer service only to be told to call back another time as they had no answer for me.

I recently received three letters from you stating that I have three adjustments {in form of a credit card} that I can use to purchase items. I do not understand how to use these. Every time I try, I am sent an email telling me I cannot use these as an adjustment to my purchase price.

I would give them less than a single star if possible. I paid for priority mail and insured the item being returned. It was received, according to USPS tracking #, on 8/31/15. They still have not acknowledged receipt and when I called I was told it could take 6-8 weeks for my refund!! I have never heard of such poor customer service. It irked me to have to pay to return the item in the first place; the least they could do is promptly refund my money. Beware when doing business with this company. I will never order from them again.

Just tried to order for the second time but again noticed that my order total seemed quite high. (All in with shipping, 2 $11 tee shirts became nearly $60 CAD.) This time I checked the exchange rate (on numerous converter sites/banks) and totals came out lower than theirs. Used the live chat to inquire about this and was given some spiel about taxes, shipping, product cost and directed to go to the international shipping section. Explained that that was not my question and was finally told that there is an outside company that does their calculations for online orders. So obviously I am paying for that with the extra added on costs. Sneaky and insulting! Do they not think anyone will check?

Do not order from Woman Within, their clothes are oversized and of poor quality. I ordered several cargo pants and tees this summer. I returned all of the merchandise because of poor quality and poor sizing. I am now told I owe $45.00 for the return; for what? A shipping charge that was supposed to be free, and a return shipping charge, and a late charge because they didn't get the payment on time. WHAT kind of business charges you double to return items in original packaging???

I have been a longtime customer of Woman Within. I've never had any problems ordering online or with any products or returns. One day, recently, I tried to order some t-shirts. My debit card wouldn't go through. I called the bank. No problems there. So I tried, again, to place an order. It wouldn't go through. I decided to "chat live" online. I told the rep my problem. She told me I would have to take down the firewall on my computer because that was causing the problem. I said that wasn't happening and I would shop elsewhere. Anyone else ever been told this?

I just got off the phone with customer assistance. The first person couldn't help me with an item they carry but couldn't match the item number too. She transferred me to a person who was supposed to assist me but was very abrupt and impatient. I told him I didn't have the catalog number but had ordered it from them before. He kept asking for the catalog number. I reminded him I didn't have it. He got annoyed and spoke in a sharp tone. I asked for his manager and after a few seconds the phone was hung up. I don't know why I bother. We have ordered many things before from Woman Within but now will try to find something similar somewhere else.

After returning a pair of pants to Woman Within, I began to question where my refund was. So I went to their website, logged in and looked at my account. I saw where they received my return on 7/3/15. I then contacted the company where I spoke via Live Chat to a representative. She informed me that the $17 I had spent had now become $5 because shipping via Fed Ex was deducted from the refund!!! I have never heard of this in my life! Consequently I will never buy anything from them again and would suggest to the other ladies out there that they don't waste their time or money.

I ordered a swim tee and bike shorts from this company. When I placed the order both items said "in stock". My shorts arrived, but tee was backordered. I needed it before the arrival time. I went on Live Chat, and I asked for expedited shipping. She said the order can't be changed once in process. This isn't this first time it has happened. The clothes are overpriced for the quality. The only way you can afford it is if they have huge markdowns and you look for coupons at RetailMeNot. I will no longer be buying from them.