Woman Within Reviews

Very deceptive exchange policy! I have a Woman Within ccd. Says free exchanges. When I was exchanging it was asking for my ccd. Why did I need my ccd info if it was free exchanges. Turns out they wanted to charge $10.99 processing fee after saying FREE exchanges. Paid $12.99 so would her $1 back. So many negative reviews with the same complaint! I’m cancelling my credit card after this!

I bought crop pants for my mother, who didn't like the fabric. To return pants that cost $11.99, the company was charging $10.99 and I was "eligible" for a $1.00 refund.

I have ordered multiple pairs of shorts from WW in the past. They have held up well. However, I recently ordered two pairs of the same type, and they are poor quality in comparison. Rather than the shirred elastic waistband, the new pairs have a piece of wide elastic that twists inside a folded waist band. These shorts also are an inch or more shorter in inseam. I've already washed before wearing, so won't attempt a return.

I cancelled my acct because I was lied to and do not ever want another catalog or info sent. I keep getting it all and I am sick of. I would never order from Woman Within again or recommend so stop sending!!!!

I have been a customer of Women Within for decades. I often have good luck with my orders. MY CONCERN is that during Covid I apparently hit a key or misunderstood what I was being asked (if it were a telephone order) and accidentally signed up for a $14.95 membership/month which gave me "credits". Apparently I had 30 days to cancel. I have not seen or used a WW credit to my knowledge. Customer service told me today that it was in the on-line receipt - a very long code followed by a 4 digit pin. SO, I'm detailing this occurrence to save another customer because I cannot be alone in this blunder. PLEASE...check with your credit card companies to make sure you have not made a similar mistake with WW or another company.

Terrible customer service... I ordered shirts for my mother in Petite large and they all came Plus size large... They make it impossible to return... Sent QR code that they said Postal Service would take so Made a trip there and they said NO we don't take that... So called them again... Woman Within wants me to drive 50 miles to find a place to return with QR code... Contacted several times and they said QR code is all they could do... My mother is 90 years old... This is terrible... Will never order from them again!!!

My mother has been a customer for years, and as her health declines I have been ordering on her behalf. The shipping charges are some of the highest I've seen and the turnaround is incredibly slow. I ordered pants for Mom, in black and in blue. The black ones came within two weeks (too long IMHO) but the blue ones were backordered three times for three months. That is way too long! We have FINALLY received them. Ordered in February, received in June. I am loathe to order from them again.

I placed an order and a few hours later realized I had forgotten to give them my new address - I had just moved. When I called customer service they said there was nothing they could do so they delivered the package to my old address. No one was living at the old address. Of course the package disappeared. I contacted customer service again and was sent an affidavit form. Filled out the form and sent it back. They got the form and now they want me to get a police report. I told them to just keep the money, that it was their problem and I will not purchase again from them.

I returned 2 items last year & received an email that my return was received & I would be issued a gift card. I assumed the email I received with the Express Code # was my gift card because I did not receive any other emails from Woman Within. Now, when I want to use the credit I have, I am told that since it is past 90 days I no longer can use the gift card even though there is NOTHING about an expiration date in my email. I called c/s & was told there is NOTHING they can do about it & the supervisor REFUSED to get on the phone.

Ordered 3 Tee Shirt dresses for my special needs daughter. One was navy blue with white stars, one was blue with white flips flops, and a purple. I washed them twice before she wore them. The purple one was fine. The two blues got dye all over my daughter's hands. The navy blue stained her special made vinyl car seat. The dye came off all over it. We tried scrubbing it with everything and it is still stained. I contacted Customer Service. They basically said I nobody else has complained so I can’t prove it was caused by the dress. I know it caused it and so do they. So they are basically calling me a liar. I will never purchase from them again and will tell everyone I know to not buy from them. They did say I can return the dresses, which I will. We will see how that goes.

I placed an order for a specific tee. It arrived, and I tried it on. The size fit, so I cut off their tag and put it in my closet. A few days later, I put it on to wear and my husband noticed a spot on my chest. It turned out to be a flaw in the material that cannot be fixed. I called customer service to get an even exchange for the same shirt. Unfortunately, they will not return it, exchange it, or give credit for it because the tag is missing. I explained that when I send it back, they would see the flaw in the material and know I didn’t do anything to it. Their product they sent me has a flaw. Their response is I’m stuck with it. I have never run across a company that would not fix a problem if their product is faulty or flawed, until Woman Within. So, warning, look over your purchases from Woman Within very, very carefully to check for flawed materials.

I am representing an older customer who ordered 2 shirts from your company. This was the first time she purchased from your company. The items were too big, she wanted smaller size, but the directions were clear. She asked me to help with this transaction. I too found the directions confusing. I called Sunday May 3 and spoke to a respectable representative in the return department. I am so sorry I did not get his name. All she wanted to do was exchange the to the smaller size. How to make the exchange. He said that the system was down and we should call back on Mon, May 4.

I had made one purchase from this company and got the merchandise, larger than it should have been, but figured I could fix. In December 2025, I found several items that I like and made a purchase. Received an email from Woman Within stating the items had been shipped, also received an email from Vividria stating the same items were shipped. I assume that this was a third party who was shipping the items.

Updated on 04/30/2026: Update from the company. They are working to get approval to cancel my order in full. I appreciate the help they are trying to do for me. I was told that this is not my fault like I was told it was. Just warning if anyone orders make sure that you are not signed up for eco ship.

I made a large purchase last year and then returned a few items. I never received the gift card and pin and when I called and emailed them, they said they remove all gcard info after 90 days. So I have a credit of $240. There is no record of my order or transaction, so I cannot spend the credit I am due. I have been a good customer to this company and will no longer buy anything from them.

Woman Within and associated brands feature overpriced merchandise, excessive shipping and handling charges, and slow service. Heaven help you if you need to make a return.

Clothing: Cheaply made on the whole, but usually decent value when on sale. BUT the MOST deceptive advertising anywhere. Always pushing--as in the top item pictured--something 50% off, except in tiny print it says "Pre-order! Expected delivery next August 26" (YES, FOUR MONTHS AWAY) and then you find out you not only have to wait four months, but you pay full price as well, because only in-stock items get the discount! Only company I know that is always pushing sales of clothing they DON'T have in stock! P.S. They don't allow you to cancel an order.

Purchased a bathing suit prior to surgery because I knew I would be able to do some of my rehab in the pool. It was several months before I wore the suit. Wore it for 1 rehab session (45 minutes), hand washed it and after it dried I found a large rip in the material. Called the company and was told they could not do anything for me. Since it was worn and washed there was no returns. I pointed out the poor quality of the suit and they just said too bad. Customer service was like talking to a robot. She had a very heavy accent that was hard to understand, spoke quickly and did not answer any of my questions. She just kept reading from a script same lines over and over. HORRIBLE COMPANY!!!! DON'T spend any money with them!!!!!

Ordered 3 items, 2 sent and returned other, was backordered, never sent. They want money for returned items and item never received. Bill was $65 for items already returned before first bill came out now, getting call for $207 which includes late fees on money I don't owe. They also have Come in Bank trying to collect for same amount. Ruined my credit score as well. They aren't seeing a dime and I'm telling everyone what a rip off they are.

Worst customer service! The chat bot on their badly outdated website doesn’t work. I spent two weeks calling to get a refund or credit for a package they shipped to the wrong address. I deleted that address many times over the years but it still pops up. Very outdated website. You can’t get updates on packages being shipped. Look up orders and it always tells you that there are no orders. They are pretty much a monopoly.

to EXCHANGE the slacks, I contacted the "assist online". For $5 I could speak to a representative to do a basic EXCHANGE of the order. Then I am charged $10.99 to return the order. This is outrageous and I will NEVER order from Woman Within again.

Ok just the facts: on 3-23-26, bought a pair of pants for $11.99. With tax and shipping my total was $21.37. I was in a Store a week later and found almost the exact pair of pants, tried them on and bought them. When my order arrived, I opened the outer bag just to make certain it was ok, never opening the plastic bag inside and taped it back up. That night I texted to return the item, and the next day dropped it off at a UPS store. They received it and was processing my refund. I received a refund of a WHOLE $1.84!!!!! They took out a processing fee of $10.99. That is absolutely crazy!!!! I will never buy anything from them again. I also told them to take me off their email list! They were sent tons of emails at all hours of the day and night too. That is ridiculous BAD service!!!!

I paid off my balance in full last month. I received a bill today for $2.00. I called Woman Within and spoke with customer service representative Ariel. I was told that there is a $2.00 charge every month unless I pay my account balance in full every month! I have cancelled my account with them. It's only $2.00 but that's not the point. Very disappointed and angry.

Ordered a skirt that came with no tags on it which would have indicated it was new. It had obviously already been returned once as it had a huge hole in the pocket. Customer service was of no help and was difficult to understand with very broken English. Ended up having to keep the item to try to sew the pocket myself.

Tried to cancel an order immediately after I placed it. They didn't return my email for two days and then they refused to cancel because it was "too late." Said I could return in minus the 15$ S&H and minus a $10.99 "handling fee." After much fighting, they sent me an email agreeing to waive the $10.99 handling fee. But when I got my refund, I was short that $10.99. I contacted them and they said, "Oh well, that's our policy. Sorry if someone told you otherwise." Basically. "Sucks to be you." BTW, I saved the email so they could see where I was promised in writing that I wouldnt be charged a handling fee. Their garbage customer service cost me 25$. That may not seem like much to a large corporation, but to a person on a fixed income, it is a LOT!

I recently was “taken” by this company. Needed to exchange 5 pairs of pants for another size. Received the exchange but 2 out of 5 were still too big and long. Customer service told me that they all should fit the same since all the size tags say the same thing. Duh! I measured the inseams… The pants that were too big were 29 1/2” as opposed to the ones that fit that were 27 1/2”. Go figure. And now they want me to return them for 1/2 the cost I paid for them. Plus, I only got an e-card on the exchange but couldn’t use it toward my exchange. I have been taken for about $100 for an order that originally cost me $50!

BEWARE: Received my order and blouses were too big. Allegedly I could do a FREE exchange for a smaller size with the "enclosed USPS label". No such label was enclosed. I called and was told by Agent 1 to do a Happy Return, but that I would not be charged the $10.99 because it was an exchange. After doing this, WW sent me an e-mail saying they were refunding my credit card, less the $10.99. SO I called and Agent 2 said that I needed to reorder because they were returned and the order was thus cancelled. Rather than argue that it was as exchange, I decided to eat the $10.99 on the attempted exchange and reorder, even though I sent it back as an exchange. Reordered five new blouses. Original Cost was $109.56; the new order she said is $114.62 ($107.76 plus tax). So now on top of the $10.99, I was wrongfully absorbing another $5 loss but I wanted the blouses - and these Agents were not easy to work with.

If I could rate lower than 1 star I would. I ordered two pairs of pants and two pairs of capris from them. All four items arrived with a STRONG CHEMICAL smell. Airing them out didn't help so I washed them two times. Washing them did not help. I contacted Woman Within about the issue and was told they could not be returned because they had been washed. It doesn't take much to keep customers happy, they should try it. Read other reviews of this company, I am not the only one gives them a bad review. I will not order from them again, Amazon is keeping my business, they stand by their products. Amazon all the way from now on.

I purchased 6 pair of 7 day knit pants. They were way too large. I'm 78 years old and only 4'10". I ordered petites and what I received was a 2x large. Because the return process at Woman Within is so painful and costly, I decided to wash the pants to see if they would shrink. I called them and argued with them about the mislabeled size and they said they would take it to a supervisor and call me within 4 days. It has now been 2 weeks without a response. I've frequently received problem items including wrong items, merchandise that has already been returned by someone else and items that appear to be seconds. I will never order from them again. Buyer beware.

Horrible customer service. When something is missing, they want to investigate it instead of taking the customer's word. And they hang up on you when asking to do a survey. Also, I requested one day after placing the order to apply a 50 percent discount to the order because they had a sale the day after, and they said I had to wait for it to ship, send it back and then reorder it.

Very bad service. Ordered an item, waited 2 months to get it. Wrong size, so I exchanged it for a different size. Still too big. I decided to try a different style, using the gift card credit. This item is unavailable for 3 months. Cancelled the order. Getting refund, minus all the shipping I paid. So my jeans cost me twice the price. Unbelievable how this company rips you off. They should be reported to the BBB.

I would give zero stars if I could. All items from shoes to clothing are not actual size, either too big or too small! Pled their refund policy is less than transparent video recording your return request a receipt & take a picture of it email it to yourself! I ordered a pair of ankle boots that was described as wide. I tried them on. They were NOT wide at all in fact, they were very narrow. I requested a return. They told me that I will be charged a $10.99 restart fee when I ordered my correct size yet their product was falsely described. I have to pay to return. I will keep you posted on the return and refund process. I will come back here with an update! But so far BUYER BEWARE‼️

BEWARE! #1 Ordered two pair of denim pants, same style, same size. When received, one pair was 4" shorter in length and 2" narrower in pant legs. I called customer service to get return instructions. They sent me via email a return label. I returned the pants immediately, I ordered and paid again for another pair to replace defective ones. They not only would not credit me, for the defective pair, they charged me an additional fee for the return!!!! #2 My second order, was for 2 pair of their "popular" knit pants. When received, I immediately opened and found one pair had actually been WORN and was STAINED! I again called their customer service dept. They again sent a prepaid return label and I sent both pairs back, the same day as received. I have yet to receive a credit. Their customer service dept. told me they were a US company, although no representatives I've spoken to speak clear English.

Wow, all the bad reviews. But I can understand why. I stopped purchasing from them as well. The majority of the time it costs more to ship than the items you're trying to purchases. "Insane". My mother and sisters have stopped ordering as well due to all the extras and the lengthy arrival time. I order a bra last October as a Christmas gift and got it January the following year..

YET AGAIN!!! I ordered and they have charged credit card twice!!!! I even paid for quick shipping and NO, it will still take many days to receive!! DO not go through them and order!! I have had problems when I had credit card through them! NOW I was crazy enough to order again after 2 years and yet again a problem with billing!!! NOPE NEVER AGAIN!!!

Deceptive pricing. Frequently send catalogs - weekly or more - and then when you go to place an order, they don't honor the catalog prices online - even when ordering with the catalog code. Additionally many items will look like they are in stock, but then come up as "back ordered" with ship dates months away, and those items are always priced higher and excluded from the posted pricing as well. Horrible and deceptive marketing and sales. Just set reasonable prices and honor them! I like the shirts from there, but always feel so ripped off that I have stopped purchasing from them! This has to be illegal! Why is no one legally going after them for this?!

The mistake that was made by them. They made me pay for which I don't mind but I would like the payment on one account meaning I have more than 1 account with this bank. They charge me on a paid off account so that they could get more money. Sent me a double order. And since it was my daughter's Christmas present, I couldn't possibly ask for the present back. I only ask them to put the payment on the original account And they said they couldn't do it. I'm going to pay the account off and I'm done with these people. Their customer service sucks as well. I told my friend about this clothing Site. She ordered, and she said it was the worst mistake she had made in a long time. Because of the trouble she had with these people, not just for this incident, but also past incidents. They're just not good people to do business with. I'm done.

Buyer beware! Bought $140 pair of shoes from them which did not fit. Used their paperwork in the packaging to return to them without any acknowledgment refund or anything. I would count that as theft. Customer Service stated that they would put a search on it and would get back to me within a week which never happened.

I ordered 2 pair of shoes. One was twice even though I said to delete one (2 different sizes). They did not listen to my request to not fulfill the one size and sent two. The other was boots that ended up being too big. I asked to have the one sent in error and the boots returned. They would not send me an address to return to. So, I ended up eating the money for both.