Woman Within Reviews

Unless you can be sure the products are going to fit you perfectly every time, don't bother. The return process is a headache and I still have not received my product (which would have been a simple exchange for a different size) in quite some time. Just called and asked for a supervisor, and they could do nothing to expedite the process of delivering my product -- but they surely took the money out of my account immediately!!!

Comenity Bank/Woman Within is one of the most horrible companies to deal with. If you don't use the card any longer (that is me) and you cut up the card, you cannot log in online without the card number to maintain the account and make payments. It is absolutely ridiculous. However, they WILL take your money over the phone, then refuse to assist you with online access. I have NO intentions of keeping this account, it will be paid off this month, then CLOSED. Do NOT do business with these people. All of their "customer service" is outside the states, also. They have no willingness to help whatsoever. Just pathetic.

Last year I ordered 2 different sizes of a very cute jean jacket.. Unfortunately neither fit properly and were returned.... The company continued to bill me and charge late fees despite sending letters and proof of the return.. Customer service was unresponsive and basically washed their hands of the issue.. Comenity Bank was no better. They called me and left a message which I did not understand because the caller could not speak English!!!. Now they have sent a charge of $310.00 (for a $54.00 jacket!!) to a collection agency!!!. I cancelled my account and will not be doing business with them ever again!... BUYER BEWARE!!!

Bootcut stretch denim jean size 26T. Catalog shows them at 26.99 and if you order a certain amount you get some free luggage. I don't need luggage so I tried their website and found the same exact jean on clearance for 13.49. GREAT. I put several pair in my cart BUT when I go to check out, suddenly each pair is 37.19??? I called. WOW. STUPID person I got on the phone. Must have killed a half hour trying to explain this. She barely understood English, kept asking me for some number on the catalog, yellow box number? WTH is that? I said, "Forget the catalog, on YOUR WEBSITE the jean is on clearance." She asks for an item number, well there is NO SUCH NUMBER TO BE FOUND. She looked it up by title and I guess found it, Told her my size at least ten times.

I just placed an online order, and was promised 40% off as well as free shipping, as I am a new customer. They offered 40% off because I was a new customer, and free shipping if I joined their email list. I did, and entered the code they gave me. I did NOT receive 40% off, nor did I receive the free shipping that was promised. I then proceeded to call Woman Within's customer service to ask why I did not receive what was promised. I spoke to someone who was completely incompetent. When I spoke to her or asked questions, she did not respond.

I was a customer for a while, then needed some pants, ordered them but they were too big, called, returned all 6 pairs, was never told of any return fees. Was immediately charged for returning them & before I could get them to stop that they charged me late fees & interest fees every month for several months. I called many times, said they'd take care of it. But they are still charging me - $39/month for no purchase & refusing to stop. Heartless and greedy. I have never been treated so poorly anywhere. Don't buy from them. Their clothes are overpriced & they hate their customers. They take but give nothing & do nothing to help their customers. Customers are just $ signs. Be smart - go elsewhere!

Ordered an item and never received it. Now being charged for shipping that never took place. Contacted the company and they told me to contact shipper because they are the ones charging for the shipping that never took place. Told them they charge shipping so they should take care of it and they refuse. Have cancelled my account with them and will never order again.

I have made several request for the last three years to cancel their catalog. I still continue to receive them. Please make them stop sending me these catalogs. I also, would like to file a complaint with the BBB. Please help.

I am not able to return my items without a huge expense. The label on my order even says $10.00 Return fee. When I called they told me it would cost $29.99 or I could return it and pay the shipping. Nowhere do they state there is an additional fee for Canada.

Whatever I did to start these charges is a mystery to me. Whatever program I signed up for did NOT MAKE clear the $16.95 monthly charge. A call to Customer Service resulted in a failed promise that there would be no future changes. Not they give me a 3rd number that I must call! I would file a complaint with BBB but their address is nowhere on the website.