Woman Within Reviews

I paid extra money for expedited shipping. My package is days late and they won't do anything because they don't guarantee shipping. I contacted them three times and the problem is still not resolved!!!

I am a long long time customer of Woman Within and other brands under the same umbrella. I absolutely love their clothes but I don't think I'll be ordering from them again. First, I ordered almost $150 in merchandise and paid for the 2 day express mail. I got it well over a week later. Then they had a sale for 50% off over a certain amount. I had a gift card that was a visa from Christmas and wanted to use it. Knowing the only way to use 2 payment methods online is for one to be a WW gift cert I used my visa gift card to get a WW gift cert. Well 2 days later and the last day for the sale I still didn't have the E Gift Cert from WW.

Customer service takes no responsibility for anything after shipping. Spoke to 3 supervisors who used THE EXACT SAME WORDS, clearly scripted. Company does not care about keeping customers, customer dissatisfaction is the company policy.

Ordered boots on 1/25 for a trip I am taking in late February. Tracking shows the item unmoved since 1/27 so I emailed to see what was going on. Told item was not lost until 30 days - get back in touch with them if I didn't have it by 2/28. I will already be gone by 2/28 and would like my boots. After speaking to 3 people on the phone today, the response is still the same...wait 30 days, Covid, etc. Oddly enough I can order from other vendors (with free shipping) and get my order in 3-5 days max. However with WW I pay for shipping and it takes 30 days. They had a chance to save me as a customer today, but failed to do so.

When I called to cancel from the customer service number, I was given ANOTHER number and again had to wait for an agent. Would not refund my money. $14.95 for a rewards program is too much. Never again.

On February 2, 2021 I ordered 2 nightgowns. On February 11th the order arrived in Atlanta, GA. At of today's date - February 21st 2021 - my order is still sitting in Atlanta GA. I could drive there and pick it up in three hours, so why are they not delivering? In these days when you can purchase items and receive them lightning quick, this is NOT acceptable. I will think twice before ordering from this company again.

I have been a loyal customer for 10 years and I have had nothing but trouble with shipping the last few orders. I put in 2 orders this week and paid 35.00 for overnight shipping. Neither got here on time. When I requested a refund they told me they didn't do that. After I asked they gave me corporate's number. Left a message there and surprise surprise...no answer. They have lost a good customer with 2 orders a month gone.

I started an order online, the price would not match the catalogue prices so I never completed the order. They shipped the order and billed me, I returned the complete order. I have spent many hours on the phone trying to get their problem straight. I would warn anyone from doing any business with this rip off company. Run fast!!!

I ordered 2 pairs of your better sweat pants in October. Took a while to receive them but I expected that. Received them and they were perfect. So I decided to order a third pair. Same style, same size. Different color. I received them yesterday. So I decided to wear them today. Imagine my shock when I discovered they were at least 1 FOOT too long. I double checked to make sure they were the same size as the other 2 pairs and they were. No way the new pair will ever fit someone who is short. I’m keeping them since I can hem them but am so disappointed with the lack of consistency in sizes.

I have shopped with Woman Within for more than two decades. I started receiving their catalogues in the mid 90's when I had a Sears Credit Card. At that time you could use the Sears Card to shop at Woman Within. Since the Millennium the Quality and Customer service have been in a downward spiral... Bankruptcy, Corporate Mergers, and now owned by a PRIVATE investment firm in London called Apax.

I have called several times about my order. Customer service can't answer why my order has not been delivered, just saying check has to clear before filling order. Can't tell me if they have received it or not. Very poor way to run a business. Could at least let me know if they have gotten it yet. Probably will not shop there again. I am elderly & hard to get into a larger town for shopping. Very disappointed.

2 months ago I purchased a black wool jacket, after wearing it twice the seams are opening. This coat is not tight on me. I contacted customer service and they basically said, "Sorry, refunds are only good for 60 days. Sorry for the inconvenience." Sorry? I paid $100.00 for this jacket, I've been a customer for over 15 years, never with any problems. Guess what, they just lost me as a customer.

Very disappointed with my experience with Woman Within. Got the credit card because it said free S&H 4 times a year. Ordered clothes for my special needs daughter. Paid in full the following month. Got a bill saying I owed $9. With a late fee. I called. They said I was charged for paying over the phone. I wasn't told there was a fee. Paid it. Got a notification from my credit bureau stating I owed 40. More to them they reported. Called woman within again. They were rude and said it was my fault for not paying the $9. Phone charge right away. The clothes were good but the tanks tops I ordered were very short but were long in the pictures.

I purchased the winter parka about 2 1/2 months ago. I just started wearing it. Because where I live it is - 5 or more. I've worn in 5 times. The side seams are splitting. The pocket ripped off when I put my hand in it. I called and was told they could not help me because I purchased it 72 days ago. I will never purchase another item from this company nor recommend it. It is going to cost me $75 to fix.

My first order at Woman Within was placed on January 1, and today is February 10. I still have not received my full order. I placed another order for 2 pair of sweatpants. It took about 3 weeks to get them, and they were okay. They fit beautifully; 12 p. I received an online order for a sale. This offer figured out to be $13.99 each. The 2 pair I received had been $29,99 each. So, at the offer price, I ordered 4 pair of the same. They arrived quicker than the other order, but my 12 p were about 4 inches too long and would have fit a draft horse. I have requested a refund and returned.

I placed my order in January. Opened an account for $10 off my first purchase and another $10 off my second. Never received any off. An item on back order came one month late. Every time I tried to call, I was transferred over and over. Today, I closed the account and I will not order from them again.

I ordered the Henley shirt, carefully measuring myself according to their size chart to ensure a good fit. It arrived far too big and with a flaw in the material, and also the material and workmanship was poor. I was expecting better considering the price of the shirt. I sent the shirt back for an exchange. I finally received the replacement only to find they had sent the wrong size.

I placed an order for 5pk panties on 11/19/2020 but had to return them because I noticed they were the wrong size and material. I received the pack on 12/23/2021 and that's when I returned them to the USPS using a Woman Within label. The return was received on 01/25/2021 and processed February 4, 2021 according an email I received. I noted the return amount was for $16.40 when my order was $36.27. I lost over $20 in return fees and taxes. I paid via PayPal BUT I am issued a gift card as a refund. WHAT? I have NEVER received a gift card as a form of refund when I paid via debit card or PayPal. Either this is a mix-up or I'm being disrespected. If Woman Within does not want me as a customer anymore, this is how to repel me to another business. I have been a customer of WomanWithin.com for over 20+ years and this is how they try to hold on to money that does NOT belong to them. Fix this problem! Unhappy customer!

I returned pair of boots I bought my wife for Christmas, Dec 28, 2020 on Amazon. I just received a partial refund after 28 days, today Feb 4, 2021. They charged me a $9.99 for using their return label plus tax. I paid $ 94.26. They refunded $83.55. They refuse to refund me the difference. Nowhere in their Amazon ad do the post their return policy. I’m fighting them through Amazon now. Beware of Woman Within.

Updated on 02/15/2021: My first review of this online store was on my experience with the online purchase experience which was horrible. I hadn't received the order yet. Now I finally received the item...but it isn't the item I ordered. So now I have to be inconvenience by their error and go out and have a return label printed (my printer is out of ink) at Staples during Covid with my age. Then to the Post Office to mail it back to them. I was even told it would be a partial refund because I wanted the return back to my original payment form. They sold me an item they didn't even have in stock!

I placed an order with Woman Within for the first time today and it said I qualified for free shipping. A lot of companies offer free shipping to first time customers so I didn’t think anything of it. After I clicked the link to get free shipping it said that my card would be charged $14.95 per month for the rewards program but that I could cancel anytime. I immediately called customer service and was told I would have to call back later because it wasn’t in the system yet. That’s odd since their system had already sent me 2 emails confirming my order and thanking me for creating an account.

I ordered a winter coat, thankfully I didn't pay full price which was well over $100, I paid less than $50 when I got their credit card and holiday promotions. It was like a spring/fall jacket. Full price I would have sent it back. Then I ordered 3 bras cup size B. I received 2 bras and a size 26W shirt. On both bras each cup was bigger than my arm from my wrist to elbow. Terrible, the things look good on the internet but BEWARE when product is delivered. You feel like you were scammed.

I will never purchase a product from them again. Their sizing was terrible and the items were too big. Because of Covid, I was unable to return the items until the last minute. Then the PO lost the box (and still can't find it). So WW will not honor the return (once the box is found) and will send back the useless products.

Woman within offers a credit card which gives 10 dollars rewards. I used it on an order, cancelled the order, and they never refunded the rewards to me. They promised to BUT NEVER DID despite follow-ups.

I’ve been a shopper of Woman Within, Roaman's, etc. for a lot of years. I have noticed a lot of their clothes are made cheaper, I’ve had. Jeans that I’ve had to send back because they have a chemical, foreign odor! Two or three times! Also, ordered several fleece tops and fleece robe only to have them be such cheap fabric. It leaves fabric fur balls all over, rubbed off on the inside of my jacket, what a nuisance to get all those off! They need to quality check what some of these other countries are making their clothes out of! Disappointed as times gone on. R.K.

I ordered clothing which was delivered just after I had a terrible fall resulting in a fractured knee and dislocated ankle. I spent ten days in the hospital, having two surgeries during that ten day stay and a subsequent surgery six weeks later. Afterward, I had to keep my leg above my head and was non-weightbearing for ten weeks. As a widow, my every need had to be tended to by the kindness of others. Needless to say, I was completely unable to try on the $120 worth of clothing. When I was able to try on the clothing, it was far too big. When I returned the clothing (90) days past, I explained the situation. I only wanted a refund as I didn't know what size I would actually need.

I did have a problem with a E-gift card that I was supposed to get as a gift for Christmas.. Don't bother calling the number on the back of the catalog, they are useless. I did get a call from someone higher up and problem was solved and they apologize for my inconvenience. They just need to train their employees how to treat customers better and solve their problems. At the end I was pleased and will continue to shop with this company.

Placed an order January 6, saw the charge was still pending, emailed to find out the status of my order and when it would ship, tonight, nada! Order cancelled and money refunded. Well, okay, as long as I am not out the money. But, last time I do business with them, ever.

This company sends so many marketing emails daily that you can't keep up with the reading. Then they sneak in a notification that you've been enrolled in a rewards program, and if you don't notice the email, it serves as consent. This is a sneaky, deceptive practice. Don't shop with them, and block them from your email. They did this to my daughter. I will never shop with them again, nor will she. Lost two customers that time, real smart.

Updated on 01/15/2021: I wrote about the 3 pair of denim jeans I sent back because they sent the wrong size and they refused to send them back and refund my money and now they say they are private msg me but I can't find any msg from them anywhere. They must have the wrong number for me. I would like to let them know that they can text me or leave a msg at **. Thank you, Dianne **

I was able to get two for bras on a special for buy 2 get 2 free. They came quickly. These are great. They are front closure, cotton which I love, and they fit extremely well for my larger size. I would definitely order these again!

I purchased 3 items from Woman Within on December 1. The website listed standard shipping at $13.99 with arrival 7-11 days. After completing the order, there was a message that shipping could have minor delays. "Minor delays", was more than double the shipping time, did not arrive in time for Christmas, and given that items were shipped from Indiana to Ohio 28 days is flat out unreasonable.

I order two Women's Christmas PJ’s on November 6th,2020. I checked tracking one said shipped the 14th and another said shipped the 16th. Never got them. When I looked on line after trying to track them on my own, it read by the customer phone number that no one was available to chat. I sent my family out looking for Christmas PJs to no avail.

Have been ordering from the catalog for years, but all of a sudden I’m being charged for a $19.9t membership fee!!! I never signed up for any special membership. Called multiple times to get this resolved and each time was told the fee and associated late fees would be removed but was lied to over and over!!! This company is so dishonest I can’t believe they are still in business!!! Tried cancelling the credit card as well but they won’t do it as long as I have a completely fake bogus charge on there so eventually paid the completely fake bogus charge!!! HOPEFULLY A CLASS ACTION LAWSUIT GETS FILED AGAINST THESE CROOKS!!!

I discontinued shopping with Woman Within a year ago after years of using them due to terrible customer service related to a return. However, since COVID, my favorite company, Catherine’s, merged with them so I decided to try them again. After receiving a wrong item wrapped in the clear wrap for the correct item, I called them. And just like last year, they are rude and obnoxious, don’t let you talk, refuse to listen, and won’t connect you to a supervisor. Then when they get you angry, you’re wrong to be nasty in response and threaten to disconnect the call.

I placed an order back in Oct. The pants I ordered were very uncomfortable so I returned 3 of the 5 pair I ordered. I would have returned all of them but I tried wearing the two different brands and just was not happy with them. I was told 4 weeks ago that they received my returned items but I have yet to receive a credit for my purchase on my Woman Within Credit Card. I don't understand how it can possibly take them so long to credit the card. I've returned things from other stores and received my credit within 7 business days. This is unacceptable. I now have to pay another bill on my credit card due to the credit not being applied. I believe they do this so that you have to pay the entire credit card bill then they will credit it once it is paid in full and then give you a credit that makes you have to use the card again to purchase something. I will never shop from them again. It's like throwing your money away.

On the 16th of November I sent back the coat from Woman Within. It did not fit me correctly and I had no other options but to return it. I wanted a full refund back to my credit card minus the $10 shipping they charge to use their label that they supply in my original shipment. I took the bag that I shipped the coat back with the little paper inside the bag so they could identify my request for receiving the credit back onto my credit card once they receive it. I got my receipt from the postal clerk and I have never received a refund and when checking the tracking. It says it was picked up by agent on the 18th and that's as far as the tracking goes.

Ordered a sweater on 10-28-2020 and it still hasn't shipped after 38 days. I emailed them and doubt I'll ever hear from this poorly run company. I read somewhere they won't even refund after 60 days. I tried chatting with them on the website and it doesn't work. I tried calling and the hold time was forever. My advice--report them to the FTC. I bet that will get their attention.

Buyers beware. Product came extremely oversized. I had to pay $10 for a return label and wait 4 weeks before I was given a refund. The refund was also a partial payment so didn't get a full refund. I'm a senior citizen and my money is limited. Now this company makes me pay for a label and keeps part of my money. Why? It was returned so therefore I should have a full return. DON'T BUY FROM HERE!!!

I have ordered from this company for years. Satisfied with the products- not the best quality but for the price it’s fine. Then I inadvertently signed up for their “rewards” program. Little had I known this would be a $14.95 per month charge to my debit card. I called and cancelled no problem, but 3 months have gone by so I’m out that $45. Whatever. I’ll be sure to read the fine print next time I sign up for anything. I had assumed it was just like any other rewards program like at Stop & Shop or Walgreens and I shouldn’t be charged for it. Just be sure you don’t check that box. I do feel ripped off. I probably won’t buy from them again because of it.

Called Woman Within customer service after not receiving my package twice because I missed Fedex due to not being home. I told the lady I kept missing the Fedex man as I work and live in a apartment so if I’m not home the Fedex man can’t deliver my package. She said, "Well you need to contact Fedex then." I said I have tried to contact Fedex, they make it impossible to get ahold of anyone in their customer service.

Stay away from this company!! Attempted to return 2 purchases that were way too big and have to pay a lot of $, so attempted to exchange and still have to pay a lot of $!! So donating to Goodwill!! Also was charged 14.99$ for a rewards program I did not authorize!!! Do not give them your debit or credit card #!! They will keep using it!!

Made a purchase over $100 and never received order. Contact customer service and they refused to return my money. Said all sales are final after 60 days. Don’t know how they consider taking someone’s money and giving them nothing in return is a sale. They never even attempted to ship the item in the first place. They sent no email of the items being out of stock. Zero communication! But somehow they’ve decided not to care and not to return my money. This is outright thievery! Worst company I’ve ever come across. Do not buy anything from the entire Fullbeauty brands range since it’s all the same.

I returned jeans that were too large. I chatted with a customer service representative and told them I believe I forgot to mark credit my original form of payment. Weeks went by and no credit so I emailed. Received an email back that stated I would get a credit. No one says the same things. Still waiting for a resolution. Will not deal with this company ever again.

Someone really needs to hold this company accountable. In May I placed an order online, no big deal. Should of been a simple thing. I know this company is notorious for taking forever to ship and having back orders. So when I saw a charge on my cc for $15.77 on 10/22 I honestly thought it must of been something on back order and didn’t really give it too much thought. I looked at my cc for this month and once again I was charged $15.77. I went through all of my statements from when I placed my order and sure enough I have been charged $15.77 from the month after I placed my order in April till now.

I placed an order with Woman Within and was added to the Rewards Program unintentionally. After 30 days they added a charge for 14.99 to my bank account. It took a lot of searching to find a customer service number, and then two calls to get to the right customer service number, and then they were unable to correct the unwanted charge. They said I would need to speak to a supervisor, but no supervisor was available. They clearly want customers to overlook the charge and keep paying monthly while unaware. My situation is unresolved.

I called and spoke to a customer service rep about the price of my order. She discounted my item $5. I thought I should have gotten a $10 but when I called back the next rep was combative so I requested a supervisor who was also combative. I then requested someone over him and this person told me I couldn't even get the $5 discount the first rep quoted me! I was on the phone over an half hour about $5. Am I really worth losing as a consumer over $5? After that exhausting experience I have to wonder if I even want to order from them again. WW has some bad reviews. Do something to change or this company will be out of business soon! Start by treating your loyal customers better!

I placed an order. Over a month later the items arrived. Surprise, surprise! Typical crap from China where a L is a Sm or M and all girls have Twiggie arms. I sent them back. Here it is MONTHS later and I get a WW package in the mail and think, "Hmmmm, I didn't order anything." They sent all the returned items back and said I took too long after ordering to return the items. NO! They took too long sending the items and then acknowledging that they had received them!

I placed a large order almost a week ago, and paid for the expedited 1 day shipping, because all our clothes were destroyed in a flood. They cancelled the order because I used more than 10 gift cards. Nowhere on the website, in the FAQs or terms, does it say that you cannot do this. If it is not allowed then the checkout cart should be coded to not allow it. Their solution is I can reorder in smaller orders. However, now the sale is over, so it will cost $500-600 more for our order. Some of the items are now out of stock or gone forever. And they also told me the money would be back on the gift cards within 3 days, but guess what? It's still not there.

Long time customer, never thrilled with clothes or business practices. For example, right now they have a 50% sitewide sale with coupon code OCTSW. I did a test and put 2 items in the bag @ 49.98 ea and on the checkout and sure enough, was only given a $30 discount. This is a common tactic. Also, during a "sale" the price of their clothing is jacked up for far more than the item is worth and the "sale" price is more than better quality clothing in most stores. The clothes are of poor quality, with very thin material and terrible stitching. The quality has diminished greatly over the last few years. Also shipping prices are further gouging the customer, and unless you are willing to accept an exchange or merchandise credit, good luck on getting a full refund.

I used to love WW however their prices have recently skyrocketed! A sweater I purchased with a coupon for $20 last year is now $65.00! The coupons and sales are not good anymore and the cost of shipping is too high considering most sites are free with certain $ purchase. Sadly I will be going elsewhere from now on.

I have never received the refund for items that had been returned after 3 months. I have the email that the items were received on August 7, 2020 and I have the USPS receipt. But when I call they have never received my return package. So I have to pay a bill for merchandise that I don't have, because I have good credit. BEWARE THEY STUCK ME WITH $155.00. TO PAY.

Wish I'd read these reviews before I ordered from Woman Within. I ordered two pieces, and one showed up three weeks later and the other never materialized. Called customer service and Covid 19 has become a terrific excuse for not receiving orders. I own a company and we ship using media rate, supposedly the slowest of all USPS services, but our product always arrives within a week, even with the recent dismantling of the USPS's sorting machines. Apparently ships from the warehouse in Indianapolis, but shipping shouldn't take over a month. Customer service is based in Texas and they're cheery enough, but the good prices evaporate when you're ending ordering two items, paying for two items and receiving one item. Two emails to customer service and nothing yet.

I ordered t-shirt. Was charged 2 dollars more. Called customer service. They said it was membership price. I never wanted any a membership. Ask to cancel the membership charge. They said they can't. I have to call membership department. They have even whole department to service their scam. Call membership department. They said they will cancel it. Got email. They didn't cancel it. They just promised do not charge the membership next month.

Placed order o/a 1 Aug. PayPal account charged 3 Aug. Mid September CS claimed no record of order being placed or shipped, even with copy of Paypal charge attached. CS stonewalled me with repeated emails requesting information I didn't have because they never sent it to me. Looked for information to elevate inquiry to supervisor since CS was of no assistance, and found none except snail mail to corporate HQ. After seven weeks, the order they had no record of, arrived after all, complete with order number on the invoice inside the package. No complaint about the ordered items, but CS (and their tracking system) leaves a lot to be desired.

I ordered some sweatpants and when I was checking out a screen said to enter my email for free shipping. Since other sites do this to send offers to first-time buyers, I entered it only to then be confirmed that I'd joined their rewards program and would be billed $14.95 a month! It didn't say that before or if it did it hid it somewhere. It listed a number to call to cancel the rewards program, so I called and they said I'd have to wait and call back again. This isn't good enough because now I worry that I'll be billed for something I wasn't warned about being charged. I consider this all dishonest and the customer service was terrible just saying to call back later when their system updates. I got the email confirming it and saying I could use it, so I'm in the system already. These things update in real time. This feels like a scam. I do not recommend ordering from them.

Ordered clothes for a trip and had them sent to that location since WW stated 7-9 days delivery on the website as I placed my order. Fifteen days later, with no outfits for my trip, the clothes arrived after I left to return home. Customer Service DID NOTHING TO HELP. So, I've now paid $20 to WW for shipping and I have to pay the location where they arrived VERY LATE, shipping fees to return ship the clothing back to my home. NEVER SHOPPING WW AGAIN.

Ordered a swimming suit that didn't fit when I got it so I returned it and still had to pay $20. That's ridiculous. I will never buy from them again and I cut up my credit card. No thanks. I can do without you.

Be aware that Woman Within purchases paid for by using PayPal are final. There can not be any returns or exchanges made. Why even give this as a payment option? I will not buy anything from Woman Within again. I will stick to companies that will be more aware of the challenges of on-line shopping. (Lands End, Target, etc.). Farewell WW.

DECEITFUL PRICING PRACTICE!!! If you have a 40% coupon for the HIGHEST item, do NOT show every single item as 40% off then when added to the cart it is 40% higher for EVERY ITEM YOU LOOK AT!!! ABSOLUTELY DECEITFUL POLICY!!! Spoke with Online Chat, then 800-248-2000 for WEBSITE REP AND SUPERVISOR. ALL had the same answer... with the supervisor elaborating further... "I understand what you are saying, but our customers didn't want to do the math, so it will show you coupon price on every item you review, but YES, the coupon is only good for the highest-priced item!" THAT IS A BAIT AND SWITCH DECEITFUL POLICY!!!

I have bought clothing from them for several years. My last order was in June 2020. I bought jeans and a winter coat. I wore the jeans, washed them and went to wear one pair again today. The seams are shredded. I called customer service and was told that it was past the 60 days and I could not get either a refund or exchange. I only wore them once. They also told me that the winter coat I purchased, but have not worn could not be returned either. $100.00 wasted! This was my last order.

I was shocked to read negative reviews of this company. I have never had any negative experiences with them. I get what I order in a timely manner. I just called customer service and she answered right away and was very efficient.

I've ordered from Woman Within twice. The first time I ordered 2 sleep shirts for about $30. They shrunk when I washed them. I thought I had just purchased shirts that were too cheap, but I liked their selection of shirts. Next time I ordered one shirt for $30. Again, the shirt shrank. It shrank 3.5 inches in length the first time I washed it in cold water and dried it on the lowest setting.

I purchased two pairs of shoes from Woman Within totaling $81.17. Neither pair fit and they were returned. Woman Within charged me $22.98 to return the shoes, more than 25% of the cost of my purchase. I consider that onerous. I received a credit for $58.00 which took too long to appear on my statement. There are many companies which offer free shipping and returns. I offered Woman Within a compromise; refund me an additional $9.99. They did not accept.

I ordered quite a few articles. All but 3 fit. My husband unexpectedly became ill and was in and out of the hospital. Needless to say, returning the articles (which I had already did the return and got the UPS slip) was the last thing on my mind. I inquired where my refund was after sending and being told it is after the 60 days with no exceptions. This is very disappointing especially during these hard times for everyone. I will most likely not be ordering anything further.

I order 70 bucks worth of trash. The underwire is already popping out on one and the other bras were suppose to be supported. Way too large and just ugly. When you ask to return an item, it says if you have wore the bra AT all that they will not take it back. I'm so mad??? They also won't refund anything until 21 days have passed.

Well, I can totally relate to the issues that Barbara of Brooklyn described on 7/26/20. I was so frustrated today on the phone that I wanted to scream, and I am normally a peacemaker! They obviously DON’T care about customers, because the people they have answering the customer service phone line act like they have no desire or intention to help you. I have ordered clothes from Roaman’s, Woman Within and Fullbeauty for years. I have a Roaman’s credit card and I use it to purchase from all three. The address on my recent orders with Woman Within and Fullbeauty are the same. So when I call the number on the Fullbeauty order form, I am hoping that I can explain my frustration with two orders I received in the last week from Fullbeauty and Woman Within. I was told by the person that answered that I could do so. Great. But when she asked me to explain the problem I had with the Fullbeauty items, and I did, I could see I was getting nowhere.

I really like Woman Within products but seldom order from them because they charge way too much for shipping, minimum of $19, and their orders take about 5-6 weeks arrive. Also their discount codes don’t always work. Be careful what you buy because their pants especially run large and long. Returns are easy but again it takes a while to get your credit back on your credit card.

On 4/23 I ordered 2 bath wraps. (order **) They are oversized, far too heavy and cheaply made of trashy, frayed terry cloth. Customer service offered me to return item at their cost (they provided the return label) and they would give me a store credit. They emailed the return label on 6/14/2020 and I handed it to my Mailman on 6/15. Their receipt is noted on the tracking. Their returns process, I am told by Woman Within, go from USPS to Fed Ex on the return route.

I have never had a problem with my Woman Within orders. My problem is regarding the expensive shipping fees. The last order I placed it stated the shipping cost was $19.00 and change. I can't remember the exact amount. I have never been charged such a steep shipping fee on any other online orders I've placed with other companies. I would place more orders if the shipping charges are reduced.

This company has the absolute worst customer service. Due to the pandemic, I needed to order some new work from home clothes. A week after I ordered it, and a week after they said it shipped, there was still no tracking information. And in reviewing the order I realized that they had incorrectly charged me sales tax. When I called, customer service said that it was FedEx’s problem on tracking. (As I ordered from other companies that ship FedEx and had the items in 2 days, it seems that it wasn’t a FedEx thing.) And when I asked about the sales tax, they insisted they were right. I then spoke to a manager who told me the same thing.

I've been ordering from WW for 3 years. The clothes fit as expected and I keep them fresh by washing on the delicate cycle. On the occasion that I have had to return something I was notified that it was received and issued a credit the same day. I used the customer service # on the back of the catalog and the worker was well informed and solved my situation which is why I decided to write this review. If you read the instructions and follow directions you should have no trouble. During Co-vid there will be delays in getting your order.

The worst deal I had ever, more than month ago I ordered 3 dresses. On jun 04 I received the shipment, they was very cheap Quality, I contact them and I returned them the same day, I got charged $81.84 for 3 items. Few days later I got an email they received my return and showed just 2 items not 3!!!! Mention I will receive $59.10 instead of $81.84 ($20.98 shipping)!!!! Today is July 21. I didn’t received any refund, few days ago I noticed I got charged again on July 05 $ 15.84. I called them today after 3 times calls finally I spoke with a guy , first he didn’t explain why after month and half I didn’t received my refund, I asked him why they charged me again $15.84 on my credit card. He said, "Because that’s is your membership." I got shocked. I don’t have any membership.

I decided to order from Woman Within because they were offering free returns and free shipping. When I entered the code it said code applied but the then when I checked out it was taken off. I contacted them and some guy named Jose emailed me and said that it was too late and basically told me I didn't know how to apply the code like if I was an idiot. I have ordered from other places and had never been treated like that. People be careful. They are sneaky and charge you more. If I could I wouldn't give them not even one star but I had to. So that people could see my review. Horrible customer service. And I still haven't even received the order. We will see when it comes in.

Updated on 07/22/2020: Have been trying since July 13, 2020 to get some information about how to return 2 pairs of pants. I have up to now talked on the chat line to 6 or 7 persons. No one can seem to give a straight answer of how to return the pants. Yes Corinne, I have your answer that you asked for more information. Yon did not tell me where to see your request. I am getting tired of trying to sort this out. Are you having a problem with covid-19? Gather your thoughts and triy to solve my problem.

I ordered two items and received an email that they both shipped on 7/1. Tracking numbers were provided but when I used them to try and track the packages, I got error messages. The items were unable to be found. I contacted Woman Within and the shipping carrier but have not yet received a response yet. I have not received my order and I have no way to track it to know if or when it will arrive.

If anyone has shopped here for any length of time, you know orders can take a month to get to you, and refunds are a pain. Still, every now and again, we roll the dice over that really cool clearance deal, or a go-to staple that we know works, like the Kate big shirt. Sadly, branching out and trying new things usually ends badly. For me, anyway. It started in April when I ordered a dress. It was not forgiving, and I returned it despite the archaic policy of receiving store credit instead of an actual refund (even if you pay with your Comenity credit card, which is a rip off right there). I waited patiently for over a month before I decided I'd better check on my refund status. I tried chat, which was available, but as soon as I typed my query, it was unavailable. I called and waited over a half hour. I finally resorted to sending an email, which took over ten days. But, in the end, I got my gift card information.

In January of this year I ordered a pair of wide leg jeans that I saw advertised on sale via Facebook. Upon receipt, I discovered that Woman Within had sent a sized 32 instead of the ordered size 22. I called and was informed that they would send the correct sized pair as an exchange. The new pair was received and paid for. When I saw another charge on the bill at the end of Feb. I called to inquire about the charge and was told it was for the original pair of jeans. After sending the first pair back in March, I called to see if they had received the package and the customer service rep was unable to confirm— stating that the returns go to a warehouse and they have to receive notification. However, I was assured that once received, a credit would be issued upon receipt and a late fee would be cancelled.

Updated on 07/07/2020: Thank you for responding but it was a waste of time on your part. It sounded like a basic reply not resolving any problem. Just a polite blow off. I guess your company will continue with its unethical practices and not have good customer service---once the money is in your hand you control all the rules.

I recently placed an order for four items. I received the items in four different shipments, each of them with no packing list and no return label. Two of the items were great and I chose to keep them. The other two did not fit so I called Woman Within to ask how to return the items, and also inquire why there were no packing slips. I was informed they will no longer be including packing slips or return labels with shipments. She looked up my order number and gave me the address to ship my package.

Updated on 07/07/2020: This is a follow up to my complaint about poor customer service. Corrine posted that she'd like to help and sent me a message requesting more information. I'm still waiting for the message she said she sent.

Trying to terminate a rewards program that is charging me $15.00 a month that I have absolutely no recollection of joining. Tried calling several times and can’t get through after waiting almost an hour several times. When I email customer service and they finally respond days later. Unfortunately, they say they can’t help me!! What are they there for? I have yet to get through on the phone and have gotten nowhere! Never again will I order from these people and would suggest no one else should either! They rob you.

I ordered a 10 pack of women's briefs two sizes larger than what I normally wear because the ones I was wearing were too small and I have liver disease so my adamant gets very large. Sometimes it took forever For it to come and then they were huge. I'm talking you could make a sail for a boat out of them. I was furious because I needed them so bad and they won't even send me a container in a return label to return them. I've been wearing women's plus size underwear for years but these are just absolutely ridiculous and the customer service sucks. Something terrible so I'm probably going to take him out the backyard and burn them because they don't care.

I really did not want to rate with stars. I simply want to know the status of my order. I mailed my order May 30 and enclosed a check. As of June 24 the check had not been cashed so I called the 1-800 number and after 18 minutes on hold I actually was able to talk to a human being. I explained my concerns. I was told to check my bank account in a week to see if the check had been cashed.

I received an email from Woman Within that my return was received & my refund would be processed. That was 3 weeks ago. Tried to call to find out the problem. On hold for over 1 hour on both phone calls. Tried to contact them thru chat on their website. Chat is not in service. Tried to email twice thru their website. Received auto reply that they would get back me with details about the delay in my refund. They have just kept the $66.00 they owe me for this refund. Are they still in business? I guess so because they send me promotional emails daily. Of course I will never order from them again. I will report them to the Louisiana Attorney General's Office for their shady business practices. Fortunately my sister is an attorney & will send a demand letter regarding my refund. At this point it is not about the 66.00. It is about stopping this company from taking advantage of people.

I had two orders placed in April 2020. I got a partial of the first order. Then received a post card from them telling the items were out stock and no longer available. Have not received a refund yet it's June! The second order I got one item and told I was sent the rest later that month. I emailed customer service but they said they sent it. I didn't receive but one item. Save your money!! Stop shop with this company.

I ordered 2 pairs of shoes from WW website and not 10 mins later they popped up on an ad for Amazon for less than half the price. And they were being sold BY WW! I could understand having a lower price on another website... but a 3rd of the cost? Seems fishy to me. Checked my order and it had not yet been processed or shipped and decided to cancel and order on amazon. We are talking a $50 difference, so it made sense. I called customer service to cancel my order immediately only to he put on hold for nearly 30 mins. I know once it's been processed it cant be changed, but I was sure that within the HOUR was enough time to stop it. It started to ring as if an operator was answering and was disconnected.

Women Within charge me money for gift card I am never applied and never received it! When I try to cancel it that they ask me to return the card and pay the fee so the best way I will close my account with them and I will never buy from them again.

I have been calling a lot trying to get a customer service rep about a return. On hold for like 40 minutes at a go. Really really irritated. Considering closing my account. I would love to get this resolved.

I submitted an order back in early May. I checked the status and it said back ordered. It is now June 15th. The order can't be cancelled, and no one knows when the order will be shipped! Poor Service!!

During the covid-19 outbreak, I fell slightly behind in my bills. I wasn't paying the monthly minimum but I was paying something. Their collection department literally called me 10 times a day starting at 7 a.m. in the morning. I can't wait to pay off this credit card and close my account. I understand that the company wants their money but during a global epidemic, I would think that they ould live without my $1,500 for a few extra weeks. Again, note: I WAS paying on the account.

I placed an order on May 11, 2020. I received an email stating the items were shipped on May 15. The last update from Fedex showed that the package was in Nashville, TN on May 23. There have been no updates since May 23 and I have not received the package. I was told that if I didn’t have the package by June 12 to call Customer Service. I did and was told that the Supervisor said I had to contact Fedex and if they won’t locate the package, I should file a police report. I called Fedex and they said it is Woman Within’s responsibility to file a missing claim. This is ridiculous. I should not have to get the police involved. Order #: **. OrderDate: 5/11/2020.

I was looking in the catalog that is sent to me. I went online to learn the prices are different. Everytime I clicked on something to look at it, it would go into the cart. I tried to remove them from cart and it went to final sale or went into ordered. My screen kept jumping so that may have caused the problem. Next I learn I have a order that I did not order. I called the company. This is during the pandemic of 2020. I get ahold of customer service and tell tell they cannot change anything because it is processing! It is only minutes. I see the charge pending on my bank card so I let my bank know it is a error, disputed charge. They remove it within 24 hours. 5 days later, Woman Within charges my card again without my authorization.

Ordered on 15May2020 and the site said would receive in 7 to 10 days..show shipped after reached out to them on 27May2020..next show tracking stuck in Hebron Ky on 3June2020 at 303Am.. today 11June2020 24days since ordered and counting. Have had limited luck contacting their customer service.

I placed my order on Friday 5 June 20. After my order was made something popped up and said free shipment. I called back and was on hold for over an hour. I asked the lady to apply the free shipment... She said that I had to cancel the order and make another. I told her that I did not have and extra $87 sitting around. So I called back on the 6th and this lady said that she would change the shipping to free 2 day and I would receive the items before the 15th. I called back today because it still has not been shipped or shipment information.

I wish it were possible to award no stars, this company certainly does not deserve even a half-star. I placed an order and never received a confirmation. However, they charged my credit card within minutes of the order being placed. A few days later, concerned, I attempted to contact the company. It took Woman Within ten days to finally respond. That response was an obvious keystroke/auto response and failed to address my concerns in any fashion. Within days of placing the order, my email inbox filled with spam from the company -- up to eleven emails a day.

So it started with I was supposed to get a confirmation email when my products shipped. That didn't happen and then when I do receive my product after waiting weeks it was the wrong size so I try to look for my invoice to try to return it. I have received no invoice in my package. No receipt. No nothing so they put me through a whole nightmare of trying to return it to them. Wound up paying the shipping to have it sent back to them which I was supposed to be reimbursed but instead they're keep telling me I need to email another person and another person so they already have the original bra back without refunding my money. I am paying for the fact that they did not put an invoice in my package and they keep giving me the runaround and I'm so sick of it. I will never order from these people again ever. What a nightmare.

I placed an order a week ago and it continues to read still processing. You cannot get any response when you contact customer service. I ordered from another site the following day and received my order today. Who knows how long it will take to receive my order once it actually ships. Hoped to wear these clothes next week. Guess I will have to go out shopping tomorrow. Not sure what the high shipping cost is for with this company.

I ordered four tops. Two incorrect ones were sent—wrong size, color and style. I called customer service to explain I wanted a full refund as the mistake was theirs. It took three calls before I actually reached someone. I was told they would only issue a full refund on two incorrect items. I wanted to return all four and be done dealing with them. Returned two shirts one month ago—still no refund. In addition, the shirts are not as shown in the pictures— thin, Wrinkly fabric. I will never order from this company again. Simply not worth the grief! Let’s see if I ever get a refund. Fingers crossed!

Placed this order on 05/06 & everyday I get a different shipping order day. It was supposed been delivered on 05/15/20 then it changed to 05/20/20 change to 05/29/20 change to 06/03/20 now it changed to 06/10/20. I want to know why? This makes no sense. I spoke with this person who had a very crass altitude with me to tell me it was delivered on 05/16/20 so I had explain to him that the website say it has not been delivered & I was in Alabama on 5/16/20 & if my Ma would have received her Mother Day gift she wouldn't call me everyday & ask where her stuff is? & Now I see another order & another dang charge of $65.55. I have no clue why 'cause the last order I did was thru PayPal so what HECK IS GOING ON WITH THIS ORDER & WHY THE HECK I'M CHARGE $ 65.55!!!

Ordered Bras on May 28 was told 5-10 days for delivery that all was in stock. I called today and after 35 minute hold - was told "Sorry for the misinformation but that with Covid-19 we take longer" then was told order to go out today Fed EX to USPS! This means if I am lucky - MAYBE I will see these by next Friday June 12th! I have a non common size bra and cannot go to WalMart, Belks, or places as normal women to get my Bras so I have to find places to order! Had I seen reviews like this before I would not have ordered! God I hope the ** things fit when they finally get here! Do not want to go to a hassle to get refunded!!!!

I wish I had read reviews on this company before I ordered. The shipping date has come and gone, with no expected delivery in sight. I am stuck with waiting for my order, meanwhile, I need shorts for the summer, so I will have to find them on Amazon. Never again.

The order I placed on the 18th has still not arrived. I put a code in for a discount and it was never applied. Customer service was anything but helpful. I have purchased from this company for many, many years but at this point paying off the card and being done with them is the only future I see. If you are going to purchase from them you better make sure you take screenshots of the purchase so you can prove you used the code. Otherwise they basically call you a liar and say nothing that can be done. I NEVER purchase anything without a discount code.

I placed an order on May 20. It is now June 2 and the order still hasn't shipped. No one on the chat line. Nobody will pick up the phone. I want my order canceled. This is annoying. This has never happened.

I ordered a T-shirt bra. Size 44B. After waiting 3 weeks for it, this is what I got. A white sheer bra size 48D. I tried calling. No one ever took my call. I wasnt given a order slip so I cant return.

I have account with them. On 29/5/2020 I ordered more than one items and I paid one business day delivery charges. I paid the amount of 615 $ and It was debited to my credit card. After that I got a message In their website saying there was a problem accessing your payment method asking me to edit and try again. They were trying to charge me twice thank God there was no credit in my card. I received a message from my bank that the 615$ was charged to my credit card and there was another attempt to take the money again.

I placed an order for a sweatshirt online with Woman Within. First ever order with them. Shipping was supposed to take place within 4-6 days. It's been almost 3 weeks. I called and talked to customer service and was told that they aren't getting as many Fed Ex trucks to pick up orders as they previously were. I was assured that because of the Memorial Day holiday I would receive my package on the Tuesday after (May 26). My item hasnt even left their darn building yet!! They created the Fed Ex label to look like it was shipped on May 22, but NOTHING has shipped, and Fed Ex says they havent received the darn package!! Ridiculous. I wont bother returning it, thats if I ever receive my package, because they apparantly dont know how to properly do returns or refunds. All I want is my darn sweatshirt. Get your crap together!!

I placed an order online which totaled $214.00. On 5/16 my debit card was charged $214.00 and I have not received an order confirmation. I have tried three different email addresses for Woman Within and all have been returned as undeliverable. I have been on the phone for over 45 mins waiting for an answer by a human being. I talked to one person one time and he was unable to help me and his accent and ability to speak clearly made it difficult to understand. He said he would transfer me to another representative and I was quickly disconnected from the call. I would like a refund on my debit card. I would like the clothing I ordered but I am doubtful about Woman Within and associated companies.

I have been a loyal customer and they used to do a great job. I recently spent over $200.00, placed order on 5/09/20. Was shipped on 5/15/20. Tracking stated 5/21/20 delivery but then after that date passed it updated to 5/29/20. Was supposed to be delivered in four days after shipping. Tracking has it Indianapolis since 5/15/20. I tried calling WW, I have sent several emails and received no reply. Since it hasn't advanced out of Indianapolis in at least 12 days I doubt it's coming and I can't even talk to anyone about it. Very disappointed with customer service. So much for a swimsuit!

Received email "congratulations your order has shipped" two weeks ago and according to Fedex the label was created but the item HAS NOT BEEN SHIPPED. Trying to contact customer service is a joke. Tried to cancel then only to be told it was shipped??? I will NEVER buy anything from them again. Deceptive and I truly believe they do it so you miss the return window. I am contacting the BBB.

I get the feeling is not really a sale. Every day that I get a catalog in mail, I find an item to purchase, go online, and they say it is sold out and right next to it is a similar piece of clothing for 10x more. Every offer they have has so many stipulations attached it is next to impossible to ever buy anything with a discount. Get a general slimy feel trying to shop at any of the Blair related shops. They are all the same, just different names. I have had to call customer service to get any of the offers adjusted on my bill. Just not worth the hassle anymore.

I order online because I am housebound. As a senior citizen I am very careful about money. I just received my order and the quality of the merchandise is horrible, seams are crooked, fabric quality, I would be afraid to wash it. As I prepared the over $100 order for return, not only had I to pay $14.99 for shipping. Most companies more your purchase, the shipping is free. They are going to charge me another $9.99, we are talking $25.00 wasted. That is crazy. Instead of sending catalogs every week, save your money and take care of your customers and go back to better quality clothes. Never will I shop you again,.

I have shopped with them for years and their customer service used to be great. Over time it has declined badly. And so called policies. If they cared about the dedicated shoppers they have, or had. They would take care of them.

I recently placed a $170 order with Woman Within after receiving a credit card. I was not credited with the discount I entered on the order. I decided to cancel the order as it was taking too long to process. No one was available on the chat line and no one answered the customer service phone number. There is nowhere online to cancel an order. After reading the reviews of this company and what they charge when you return an order I am angry. If they do not respond to my emails and cancel my order I will report them to the BBB and file an official complaint.

Ordered product on May 6th. To date, the product has not shipped. Per confirmation email, the product should have arrived within 7 business days. Due to Covid-19, there were "minor" delays. Called customer service on May 13th because my item had not shipped. Was told that the warehouse was seriously behind and I could not cancel the order because it's in process. Item won't ship until around May 15th. If the item has not shipped, why can't the order be cancelled? The item purchased was intended to be a Mother's Day gift. I expected delays, but not two weeks later!! Very unprofessional for the company not to update customers on such delays or offer any other solution.

Two orders made and returned unopened for a $ 209.53. I paid shipping of $12.99 twice for $25.88. When the company processed my returns, they charged me $9,99 each for the return fee. BUT they refused to return my shipping costs of $25.98. My return was $169.21 but should have been $209.53 minus $19.98 return fee. Instead Woman Within kept the shipping fee of $25.88 which I paid. They say in the small details of ordering that they do not return shipping fees. I will not do business with a firm who steals money from the consumer. I paid the shipping and I returned the items, the only thing that is reasonable is for this company to charge a restock fee. Stealing my $25.98 shipping is fraudulent.

I order 7 new bras from Woman Within on March 24.2020. Had to go to the website to find out if order went through as I received no email although money was taken out of my account the same day I placed order. Seen through their order status that bras were shipped out on March 29, 2020. It is now May 8th and I still have NOT received these bras. I have called Woman Within and never get an answer. I have email them 3 times and get the same response each time from a different customer service rep (exact same wording from all 3 emails sent) that just shows and proves that they don't even read your email in the first place. NO tracking information provided and my request for a full refund is going unanswered.

I ordered three or four bras and one of them did not fit at all. I returned it and literally a month later it showed back up on my doorstep! The note said that it was passed the return date. I called to find out more and they said it had been 67 days, not 60 when they processed it. They don't count from the day you receive the merchandise, it's from the day they mail it and they don't count from the postmark date from when you mail it, but when they receive it. Their mail processing is slow so that can take 2-3 weeks off the 60 days. The bra obviously is defective because I could not even get it on, it was that small and the others fit fine. I've not run into any other company with such a stringent policy and no budging, not even as a one-time courtesy. I still am wondering if their dates are factual, because I had tried to exchange it for something else that they were out of and they said I still had plenty of time to return it.

returned back to the WW warehouse. Fast forward to my month of March billing statement, the $72.28 is still applied. This has resulted in my filing a dispute claim on March 11th & that claim being denied, decision was handed down April 7th. When I last spoke with some in resolution & Fulfilment department, I was told that they had in fact received the blanket set, but since it was after the 30 days they had given me, the Fulfilment department sent the 2 piece blanket set back to my residence. I couldn't believe my ears. I asked the rep, why on earth would you send an item back to a customer that didn't make that purchase to begin with. I then asked her to give me a tracking number, which she put me on a long hold, only to eventually come back and tell me that no one could find the tracking number. I ended the call by telling her that I never received the item back & something definitely fishy was going on here. What is going on with this company? I used to love them so much. Now my WW CC has been closed due to this mishap & this is not what I wanted. I just want someone to hear me out, but they're not listening. It's like I'm in The Twilight Zone.

I purchased two ten packs of panties. I have worn some. I put on a pair and when I got into work I found they were defective. The fabric was not sewn into the leg elastic creating a hole. Now Woman Within will not replace the defective panty. They told me to go though all the panties and check them, then return any with defects. I must keep the defective pair. BEWARE!

I placed an order for 4 items April 3, 2020 5:48pm. As of today April 8th the items still have not shipped. Chatted with a customer service person 4/7 and was told it is in process of shipping and I could not cancel. Asked for reimbursement of shipping charges for the inconvenience but told they would not be able to do that. By some of the reviews items are not good quality. I will never order again and by reviews it doesn't look like I would get my money back if I returned them. Don't waste your money on this company's products.

I returned two items to Woman Within two weeks prior to the end of their allowable return time. I was seeking an exchange NOT money returned. Because they did not receive or process the items by the end of this period they refused to process the exchange. I contacted Customer Service management and was silenced. I was told I was too late even though I sent the return via UPS two weeks prior to the deadline. I've been shopping with Woman Within for many, many years and have spent thousands of dollars. To save themselves pennies and to prove a customer responsible for the company's lack of professionalism, they have lost a loyal customer. If you think you might have to return it, don't buy it!! And people wonder why Amazon looks so good!

Please people do not order from them. Their clothes are nothing but trash. I ordered 2 tops and paid a good amount of money for them and threw them in the garbage!! They are false advertising pictures of the clothing on internet, they look nothing like you see on the internet! They should be ashamed of themselves!

I ordered a pair of jeans on Dec 1, 2020. They shipped on Dec 3, 2020. I probably received them a week or 2 later. Anyway, I have only worn these jeans a handful of times to go out to eat or to the movies, nothing overly active or "hard wear & tear', & only for around 2 to 4 hours at a time. Anyway, one day while wearing them I noticed 2 holes, one near the zipper & one next to the back pocket, plus smaller ones near the corner of each pocket. As I went to bend over, the entire back just sort of shredded. These jeans literally fell apart. I would like to state that these jeans were slightly big on me. I never put any of my clothes in the dryer, & I had to dry these to try to shrink them.

I ordered $50 worth of product on my Woman within credit card to get a "Free" item (which was a white floral blanket). This item matched a painting in my home and I wanted to use the throw on my couch. A few days later, after telling my husband about it and showing him a picture of the "free blanket" from the cover of the catalog, he said we should order another one for the other couch. So HE placed another order, this time on his card of $50 so we could get a second one. A couple days later, we both get postcards in the mail stating the item is on backorder for a month. Disappointing, but we were willing to wait. A month later, more postcards, backordered even further out. Growing frustration, but again, willing to wait. Then we get yet another postcard in the mail stating the item is no longer available.

I ordered a 10 pack of panties from Woman Within, also 4 pair of jeans, I used their sizing calculator based on other brands I wear. The order took 23 days to arrive and the jeans were not at all the right size, it cost me $32 in postage to send them back. The panties are horrible, two of them my finger went right through when I pulled them up, one the top elastic came off the first time I pulled them up and today I noticed a pair I had worn and washed once, the crotch seam is out of. I called the company and they offered me a 10% cash back credit. I pointed out that 40% of the product was unusable so they then gave me a 30% cash back credit. This used to be a good company, I do not know why their quality has gone so far downhill.

Need to lodge a major complaint. I ordered 2 tops from you people recently. The 1st time I got a top it was not what I ordered! The 2nd time I just received another top at the WRONG size! Absolutely horrible service..never..ever..again..terrible service!

I looked online at the new stuff and noticed there's a higher price for bigger sizes and for prints. Never was like that before, not cool! I have ordered from you guys for years. Never did I see something like that!

Ordered a pair of straight leg stretch blue jeans (light wash sanded floral embroidery) because I had a 40% off promo and I thought these jeans were cute. When I ordered, the inventory stated that there was one left in my particular size. Well, shortly after ordering, I received an email dated February 22, 2020 with the Status stating that these jeans in my size were "Out of Stock." Today, February 29, 2020, I received a package from Woman Within. I opened the package and the item sent was totally different from what I ordered ... some type of FILA brand sports pant in size 5XLT (totally wrong item & nowhere near my size -- I'm on the other side of the size spectrum).

On 9/10/2019 I ordered two blouses from Woman Within which they shipped on 9/11/19. I received my order well over a week later and discovered an obviously defective item within the package. On 10/2/19 I returned the defective item using their return label and requested an exchange using their form. Before the end of October I called to check on the status of my return/exchange and was told there WAS confirmation they had received my return, but to wait a couple of weeks for complete processing.

It appears that the pricing with 40% off is not a sale price, but is their standard price. Their denim shorts, for instance are listed at an original price of $34.99, which is high, but the "sale" price is advertised at 40% off, $20.99. I've purchased durable, heavy denim capris for doing yard work at K-Mart for $8.98. I won't buy shoes from Woman Within again because the fabric shoes have been so stiff and unyielding that I get blisters. Some shoes I've worn only once and then donated them to a thrift store.

Hello, There are so many things wrong with Woman Within. The first, I get the catalogs, want to place a order within a day of getting it, 6 items out of the 7 I want to order are out of stock, & it is not just me, I have friends with the same problem. It is also every time I get a new catalog. Also the chat box keeps coming up on the website. It will not go away. It is a gray block that takes up 1/2 the page on my laptop. I contacted Woman Within. They said I need to clean out the cookies, I did so but it did not help. So I can not order online now. I have the best computer tech work on my computer, he said that it is Woman Within. Something about information. So I do not know what is going on with them. I have friends that are having the same problem with this also, It is not just me. So how can you buy anything from them if their items are always out of stock & you can not see the web site when 1/2 screen is blocked out from the chat box????

I purchased two long sleeve shaker cardigan sweaters for my Mother, the colors were too bold for her. So I called customer service immediately after receiving them. I had to speak with numerous representatives, each one ruder than the last and was "conveniently" disconnected several times. I wasn't asking for a refund just an exchange. After having to call several times over a two week period, I was told they would do the exchange minus the shipping on the refund which I would have to pay for again. I reluctantly did so under duress just to get my Mother the two sweaters.

From today, I will no longer be ordering from Woman Within. After having many (what I thought were) EXCHANGES go wrong, I'm fed up with their lack of GOOD business practices, and failure of their buyers to CHECK what they are selling. Several times over the past year, I have ordered, found the sizes to be too small and NOT as their size chart shows, and have had to return for exchange. Problem is... I rarely get an exchange that doesn't end in a cancel. EVEN when I check their site and verify the exchange is available. I keep expecting the merchandise is on the way... because they DO NOT ADVISE you if they are out of product.

They are scam and scum. They will kick you out of their system and not send reset links. Sell you information and mess your credit score up with adding different companies to your credit. Do not use this company or King Size. They are a c

I purchased two flannel shirts online. I used the company's fit tool to help determine size. When the shirts arrived, about 10 days later, the fit was not just off but terrible. The sleeves were too long and the shorts were too tight in the biceps and across the hips. I thought I'd exchange them for a size up and see. The company does not do direct exchanges for fit. They will refund and reorder the new product. I had purchased online and the deal had changed and also the discount code I used to order was no longer valid.

DO NOT ORDER FROM "Woman Within" UNLESS YOU ARE READY TO SEND ANY RETURNS BACK THE **SAME DAY**!! I ordered on Nov 10, 2019 did not get my package until after Thanksgiving (took 3 weeks to get my package). THEY said it was delivered on 11/18 - no, it was AFTER Thanksgiving-in fact, I did not get the first package until Tuesday DEC 3. So, thought as long as I returned anything within the month of JANUARY, I would be within the 60 days. However, what they DO NOT make clear is that the 60 Days STARTS on the day you ORDER. So much to my amazement I got a big bundle today of the garments I had sent in for refund on January 23rd!

You guys are.. I am not going to say what I wish I could say but I will tell you this I am so done shopping with Woman Within. You advertise these awesome sales but then you just hike up the price by $20 and put it on sale for 20 less and call it a sale. I watch certain dresses because this is the only place I have ever been able find styles I really like and good quality. I have been from you for many many years.

I have been a customer for years and have never had any issues before. I purchased items on 11/7 and didn't receive them till 2 weeks later and when I returned then it took 2 weeks to get to them and then another 2 weeks to process them and then another 2 weeks to return them to me so it was after that I could no longer return it.. Just lost a customer.

I'm not the type of person that leaves a negative review because you don't know if there's more in the background affecting the person you speak with (empathy). But yesterday Tuesday 1/28/2020 around 5pm I decided to called WW Customer Service because after never received my original order on time they sent me a new pkg that I decided to exchange by following the instructions on my invoice BUT they have decided to send me exactly the same I returned and the reason VICTOR gave me was because I needed to call to place an exchange if it was an original internet order that if I follow the instructions on my invoice the colors on the catalog and online are different so because WH couldn't understand they send me the same????

At this point, I will concentrate on (non existent) customer service. I placed an order online on Jan 3. Tried to contact Customer Service numerous times both by phone and via the website concerning the status of my order to no avail. Contacted BBB who elicited a response from the company that technically my concerns were met. The issue is technically.

I have been a customer for decades. I ordered a pair of black slacks. They were too small. They would not let me return them or exchange them. I missed the cut off by one week. I thought if I paid 8.99 they would let me return after deadline. I read that on the catalog. They returned the pants with no refund. I called in and no one could help me. I spent all that money on postage for shipping both ways. I have never heard of such horrible return policy, especially for a faithful customer for decades. I never return usually. I will NEVER order from them again and I closed my account immediately. I will shop where they have great customer service and want my business. So disappointed in this company.

This was the last straw for me! Tried to cancel a coat three hours after ordering. Emailed three times, no response. Tried settling this over the phone. That was a joke! Received coat, sent back,.. where’s my refund? I want my money back! I did everything I was supposed to do. This company leaves so much to be desired.

The shipping time is suppose to be within 7 business days. I am at 11 days and still waiting for 1 or several orders. Ever time I log in to check tracking the date is pushed out a few days. Wondering if package is lost? Reach out to CS and each time I get a rude response making up lies about how it’s only been 5 days, seriously just look at a a calendar. Continue to make excuses why it’s late. I am beyond disturbed with this company charging excessive shipping fees and that can’t deliver what they advertise. I am taking my business elsewhere now.

Have ordered clothing from WW in the past, but never shoes. Now WW has lost me as a customer. After ordering past season shoes on sale at 11 PM on a Sunday, I noticed in the confirmation that an old shipping address had been inserted automatically. I called at 7 AM the next morning.... only 8 hours later... and was told that the order was being processed and there was nothing I could do. The item would probably be sent back to WW and they would refund the cost. 3.5 weeks later, the shoes arrived at my new address, forwarded by USPS. The shoes were of horrible quality, so I got the label and sent them back. Not only did I not get the original $10 shipping refunded, but I was charged an additional $7.50 for return shipping. Very costly experience and WW has lost me as a customer.

I was looking for bras online and came across some I was interested in on the Woman WIthin website. When I started processing my order I noticed it was over $12 for shipping. BEFORE I placed my order I contacted someone via chat on their website. I was informed exchanges and returns are processed differently than shipping and they were free. I get the bras and of course neither one fit properly. I asked for help again through the chat and after we discussed returns, while I was still typing about ensuring proper fit, she cut the chat. I know she can tell when I am typing because it notifies me when she is typing. Sorry customer service and high charges are not ways to get or keep repeat customers. This whole exchange cost me $22 and I don't get anything out of it but a hard learned lesson.

I have bought multiple times from WW, shipping has been slower than other online companies. However this latest order has been the worst. I placed an order on December 26, 2019. Received email on December 29 stating order shipped. I went online tonight to track order, when I go through WW 'track my order' NOTHING appears. I took my tracking number to USPS track my package, it states it's received 'Pre-order information' but has not received the item. 3 weeks and they've not received the package from WW though WW claims it shipped on December 29th. Consumers are not given the option to upgrade or expedite shipping, it's a set price based on what you spend, or free if you spend X amount.

I got my items from WW on 10/28/19. Mailed it back for return on 12/21/19 (quality of the items was bad). Called customer service on 1/7/2020. Representative told me my package came to them on 1/6/2020. (From Missouri to Texas 3 week????). But was told I can expect credit to my account within 5 days. On 1/10/2020 I received my package back from WW ( to mail it back from Texas to Missouri 3 days only!!!), I called customer service. Was told my return was “late return". It is why I was disqualified from credit. Representative Jacob (ID **) from Woman Within makes fun of me, because of my accent. How Woman Within hire people to represent the company, who is making fun of the customers? Really bad experience, I hope people will stop buying from company who disrespect customers. Bad co, bad experience, not quality products.

Buyers beware!!! Pay attention to the reviews! Wish I did! This company is everything the reviews are saying. Listen to them. Give your business to companies that care about their customers. Every message from customer service was rude!!! I needed these for a gift - not Christmas! I opted against free shipping and paid $12 for shipment to arrive within 7 business days. I thought ordering 2 weeks in advance would be plenty of time! Everyone else who says pay $ for shipping and get in x days does it!!!! They didn’t even ship for 10 days!!!! Two weeks later still no order and tracking is now invalid because it is no longer FedEx it is USPS! This is going to a UPS store box!!! Not a residence that gets FEDEX DELIVERIES DAILY and FEDEX IS RIGHT NEXT DOOR!!!! Woman Within charges CHARGES HIGH SHIPPING and then ships SMART POST!!!

I am so stunned by the lack of consideration for a long standing customer. On Dec 31st I tried to place an order online as usual from a catalog I received on Dec 30th. I filled out the order form as directed with the blue catalog number and the price of the item was NOT what was advertised. I decided to place a call then to order that way. The first person I spoke with was Lester and he also came up with the same order and the wrong price came up again and he then ask for the catalog number and ask the price I was seeing. I told him. He also checked the catalog and saw what I saw but because it was not in the system he couldnt give me the price but he said if I could hold he would check to see what he could do for me.

Ordered clothes on Dec 22nd 2019, today is the 4 of Jan 2020. First day of expect delivery was the 3rd. Then today. Now it's Jan 13th. "Chatted" with customer service yesterday and it useless. I figured it out, that when WW decided to use FedEx (which I could not see via their site, it was only showing USPS) that it isn't going to be FedEx delivery, but FedEx to USPS to me. Which made me trying to track my package impossible, and only the ability to guess on when my 'was in stock' items will actually arrive.

I have returned a complete order after 1 item was not what I ordered on 12/17/2019, and I am still waiting for my refund. I asked for a status check via the Customer Service email twice, but only got automated responses. This used to be a very good company, but the quality of clothes and customer service has decreased significantly over the last few years.

Gift Cards finally shipped Friday 12/27 and arrived Monday 12/30. Customer Service did send me an email Saturday 12/28 saying the cards had shipped. Prior to that the responses were automated except for an email late in the day on Friday that said the cards were in the process of shipping. Updated star rating to 3 from 1. This rating would have been higher if the order date had not changed from 12/21 (I have a confirmation email stating that) to 12/26 and the gift cards had not taken several days to ship.

20 Dec I placed an order for 160.51. My credit card showed a pending charge for that amount. 24 Dec I noticed an additional charge of 170.15. Since I didn't place another order, I contacted them by live chat. I was told it would drop off my account in 72 hours. Yesterday, 26 Dec, I reached out to them by email. This morning, 27 Dec, I show two charges for $170.15 and no charges for the correct amount of 160.51. I called them. After a long wait I reached an agent who had to transfer me. I waited on hold long enough to file a dispute with my bank. If they are looking to lose customers, they are doing a great job!!!

Read above. There was nothing positive about this experience other than I shall never shop at Woman Within again. I could give it no stars if there was a rating. Agents all have different stories left hanging on phone then hang ups, it goes on and on. Still no coat and $80. Vested in a product I do not have. Do not tell me to contact customer service, been there and it is useless.

If only there were negative stars...they have the worst customer service ever!!! I placed an order in mid November for 4 Christmas gifts and only 2 showed up. When I checked their website, it said the items were on back order, so I waited...and waited. 2 weeks ago I finally called to be told that one of the items wasn't available and the other is still on back order. Called today and found that the other item is still on back order and would in no way would be here by Christmas! No offer to Express ship or replace at the same price...NOTHING!!! I AM FURIOUS! I will never do business with them again! Card is shredded! I'm done!

My experience was A+. I absolutely adore Woman Within. Finally a place where I can buy clothing to fit my 5x frame perfectly. The shirt fabric is beautiful, drapes well over my stomach and hips. AWESOME!

# years ago, Woman Within failed to credit my account for returned items and kept billing me. I kept paying under protest but was finally told it was resolved. Three years later without any notice of a problem they reported me to the credit bureau and have destroyed my otherwise excellent credit report. They are the only complaint I have received. I am 84 years old, live in a nursing care center because I am wheelchair bound and recently widowed. I am unable to reach anyone by phone who will tell me what to do...no live person at Experian and Woman Within was of no help. I do not know how to correct this and it is worrying me sick. I was advised to report this to the division of aging elder abuse office and will do that tomorrow. If anyone can help I will appreciate it.

So mad! Ordered a dress from catalog for $39.99. At checkout, price was $59.99 plus 11.99 shipping! I called and was told catalog was expired (it wasn't). Then they said dress was 'sold out' in that size/color for $39.99 but was available in that size and color for $59.99. I ended that call and sent an email requesting clarification. Next day I received a reply that I could have the dress for $39.99 in a size twice as large as mine and a color I didn't request. I would give up if I didn't still have a balance on a gift card. They'd better start paying attention to all their One-star reviews....

On the 4th of Dec I ordered an item for a birthday present on the 15th of Dec. I never got a receipt from the company, I only have my PayPal receipt. By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you" and the suggestion that I could re-order.

I spent quite a bit of time yesterday online choosing some Christmas presents for people in my family and use their 60% off code. I triple checked the pricing and sizing in everything I ordered as it was a very large order. I remember the exact total of my order and most of the items individually as well because I am very good with numbers. I looked at my confirmation this morning and they didn’t give me the 60% off.

My experience with Woman Within has been quite disappointing. Following a misunderstanding on the phone about billing, where a I was told My mom owed an amount, I explained that she was in hospital and that I would make payment ASAP, I asked the amount due, was told that I owed $32.07. It was paid a few days late.. I received a bill on my mom’s behalf of $62 in late fees this month. I explained that mom has been in the hospital on a respirator since September following a serious surgery and we were not aware of late fees as I was spending 16 hrs a day by mom's side and did not get to her mail. I was hoping that they would at least reduce, if not eliminate the fees due to the unfortunate circumstance and misunderstanding as when I never was made aware.

I purchased at the last minute on Black Friday. Had to pay shipping. Literally the next day they post 60% off your entire order plus free shipping. I immediately contacted customer service and was lied to server all time including a “supervisor” named Rebecca. They claim that when I placed the order I agreed to terms that were not visible at checkout. All I was asking was for the order to be ajusted to the new deal. I was told it had already shipped and nothing could be done and they would never modify an order after placement and shipping. Decided to read the fine print. It does not state that they cannot adjust an order like any other reputable company out there. I have bought from them for years. But never again and I am refusing the package and already put in a claim with my credit card company.

I placed a cyber Monday order. I fixed my address for shipping and billing then when my confirmation came boom old flipping address. I emailed them and instead of having customer service she said for me to call the Post office to fix it. That is BS. It was an error in their system, the package had not even shipped and she said it was too late and I needed to try to get a hold of the post office. I am busy, I barely have time off. I shop online because it is convenient. This was inconvenient and ridiculous. I have spent a lot of money here this makes me not want to spend money here anymore.

On Thanksgiving I contacted customer service to ask if they would be offering free shipping over their Black Friday weekend. I was told they would not be. Not "I don't know" or "we aren't given that information" but a firm "no." I placed my order at 11pm. A few hours later I got an email advertising that free shipping was now included in the sale. I called customer care and asked that the shipping be reimbursed, or to cancel my order so I could re-do it. Customer Care told me:

Called phone number to order. Wanted 4 thermal tops. This is the third time I wanted to order certain colors and not available again! They have all these colors in catalog but never have the ones I wanted. Asked if I could order them (70 dollars worth) and wait for the colors to come in (backorder). Guy said no back orders available. Why not?? Frustrating and he basically blew me off and didn't want to help me get the colors I wanted so screw this company. I'm done with them!!

Poor product. Never again. Cancelling all affiliates. The worse company ever!!! Screw me once shame on you, screw me twice shame on me. Poor customer service. I was a customer for years, and because I didn't return the shoes on time that don't fit I get them back? What are you thinking, I am losing what I paid anyway, why send them back to me? Brilliant...

I placed an order for a pair of boots on the eve of 11/15/19. I called the afternoon of 11/17/19 to cancel the order because I realized they will not fit me. Even though the status of my order shows it has not yet shipped the rep told me I can't cancel the order because it is being processed today (a Saturday?). I told him I didn't believe him. I also said I wasn't surprised at his response because I expected they would find some excuse not to cancel my order since me having to return it will result in them getting some money from me. Buyer beware; this company is not trustworthy.