Woman Within Reviews

Stay away from this company!! They sent us an extra item we never ordered and charged us $39.99 for a tote bag.... Their packing slip shows the seven items we did order and then the tote added.... No prices listed anywhere... so you would think that the tote was a gift for being a new customer. We spoke to their specialist. He says it was an accident but cannot send us a return label in the mail so we can send it back and get our refund.... Also their policy would be you don't receive a full refund. A $11.95 charge exists.

I ordered one item from Womanwithin from a flyer that came in the mail. Shipping was free and the price was good. That is the best part of my relationship with them. I recently placed another order with them and when I checked my credit card I saw that I was previously charged $16.95 for "merchandise" that I never ordered or received. The total charge was $18.31. When I inquired what the charge was for I was told that it was a Membership Reward Program. I never signed up for it and there is nothing on their website about it. I will call the number I was given for Clarus Commerce who supposedly runs the reward program. Seems like a run around and the whole thing is deceptive.

I have been buying from Woman Within for many years. I stopped returning items because I have hundreds of dollars in exchanges and returns that I never got credit for. The sizing???? Why when I order 3 shirts, the only difference is colors but they come in all different sizes. They all say the exact same thing but are clearly off by 1-2 sizes. It's bad enough that most of woman within clothes shrink so much or start to fall apart after just one wash. I would never order from them again but unfortunately they are the only company that offers clothing in my size.

How can we shop USA companies when they are so poorly run? The quality is ok but what good is that if the customer service is horrible and deceitful. I had a really bad experience with another US company today and wrote a similar review. It is sad.

Very questionable company. Made a one time purchase on my husband’s credit card. 10 months after he’s asking me who’s Woman Within and why are they charging us $18 a month. I called the general customer service to get a refund because I did not agree to a membership or recall receiving any info on that. The first customer service representative gave me a number to call, which she confirmed when I repeated it back. However, the number turned out to be non-existent. When I called again, I was given a different number and told they were closed for the day and to try again tomorrow. Despite this, I called anyway and managed to reach someone who provided yet another number, stating it was available 24/7. I am now in the process of receiving a refund for 10 months. The whole process just felt very shady and will not be using their services ever again.

Do NOT order from this company! Returns and exchanges are incredibly difficult and EXPENSIVE! And customer service reps do not seem to be in the United States and can only read a script, as in, completely unable to think for themselves. This company is only about making exchanges as difficult and as expensive as possible. They penalize the customer for not ordering the correct size.

Was not able to get an extension on a return by seven days even from a supervisor when I was not able to return an item on time due to a death in my family and having to go out of state and take care of things which yes, took over 60 days! Sometimes there is a valid excuse and it surprises me that a supervisor is not able to recognize this and make an exception. Losing a customer would seem more important that a return of a sweatshirt and two tank tops. There are so many other places to shop.. One would think that Woman Within could see that and place more value on me as a customer.

First, there was the ridiculous and impossible-to-comply-with return policy (I received a cheap pillow sham instead of the shoes I ordered). I forfeited that money and swore I would never purchase from this borderline fraudulent company again. Now I am getting random charges to my credit card for purchases I did not make. Beware of entering into any relationship with this company.

Don’t shop with Woman Within. They have inferior goods made with cheap materials. I have sensitive skin and only like cotton. Their cotton that is used for their clothes is cheap and scratchy. Also, their customer service is horrible. I have been a customer for while and have always paid my bills on time and in full. One time I mailed my check off 3 days before it was due. They claimed they received it too late and I would have to pay the late fee of $29. I refused because I can’t help it if the mail got there late. The next month they put my late fee up to $60. I again called them and complained. This time he said they would waive the $29 because it was my first time but I would have to pay the later $31. Why didn’t they tell me that in the first place? I am finished with them!

If there was a zero that's what I would give. I ordered 2 tshirts in my regular size, they didn't fit. One was too short, the other was too small. I called to have the rewards canceled, they told me they would. However they still charged me $16.95, I called to get the charge reverse, how convenient that their system was down. This company is bogus and takes advantage of people. Beware of shopping this website!!

I was sent 4 defective women’s robes. They were sewn improperly so the bottom of the zipper has small plastic tabs that were not sewn down like the robes I bought before. They scratch your legs. I am returning them but will have to pay $10.99 to get a refund. They want me to accept a gift card, but I don’t wish to order any more defective clothing. This is a total ripoff.

Buyer beware... Items I have purchased seem to be cheaply made. They arrived on time and ordering is easy. But should you order something that does not fit they charge a processing fee to return it. They call it "happy returns". But are charging a $10.49 processing fee on a $15.99 item. I will not be ordering from them in the future!

I hope consumers come here to read reviews before purchasing. Woman Within is a rip off. I purchased 2 nightgowns and paid shipping. I wore one only one night, washed it and it was falling apart at the seams where there is a embroidery strip. I called to tell them I would like a replacement and was told they do not take back worn or washed clothing. They would give me 20% off. What a joke. This is bad quality and even worse customer service. I will never purchase from you again and will take the opportunity to leave my review every place I can. Again, washed 1 time and falling apart, should I really have to mend something I just purchased and wore less than 24 hours then washed? It's not my fault it fell apart in the washer, poor craftsmanship is to blame and you should be more than willing to replace it or give a full refund.

Although the quality of the clothes is pretty good, the return policy and shipping fee policy is atrocious enough that I would never buy from them again. I spent a good deal of time trying to figure out how to get around the shipping cost and the only way you could do that is to have one of their credit cards because you get free shipping four times a year. Of course, you have to get a catalog and get the free shipping code off of that catalog because if you don't do that you won't get free shipping unless you call to place the order.

The pants I ordered were poorly made and the material felt cheap. I'm upset because if I spend over $50 on 2 pairs of pants I expect them to be good quality. What makes it worse is they charge you $15 minimum for shipping no matter how much you spend and if you want to return anything they want to give you a store gift card or they will charge you $11 minimum to return what you spent to your original payment method. Why on earth would I chance buying anything else and risk having the same issues? I will never ever order anything from this janky company again!

I am a 3X size woman. I like the variety and clearance prices of Woman Within (and associated companies). I have ordered a lot of clothes from them for years. I especially like the tunic length, notch neck tops and the cotton underwear. One thing I do not like is their high shipping price. It just about cancels out the sale price of my order. I can only afford their clothes when they have a site wide half price sale. For the price of shipping one would think you would get your order in 2-3 days, but it usually takes two weeks. They have the slowest shipping time of any American based company I order from. It would be nice if one could at least combine a free or reduced shipping code along with the half off code. I could order more often if they implemented this. Sincerely, C.G.

I ordered almost 200 worth of clothes, and they were too big for me, and I returned them and Woman Within would not take the return off my balance!! They are making me pay for the return items, anyway! Do not use this company! That is no way to handle credit ot Business! They are rip-off artists! This is totally ridiculous and is against the law!

I called customer service because I received an empty bag in the mail. They never even suggested sending me the items again. I'd ordered a dress, sweater, and a blouse. It was my Mother's Day gift. They said I would be refunded. I hope so, but I never received confirmation. I will never buy from here again.

I placed 2 orders that went well, I was happy. Then my 3rd order for over $1000, did not arrive. I called the 1-800#, and received the run around from multiple staff! I was told "it's not our business hours", and "you need to call our international #", I had already and it sounded like the same representative, on the weekend. They advertised 24- 7 assistance by phone. After lots different representatives, finally one worker pointed out "it's because your email box is full", I knew that already. What I need to know is why other businesses found another way to deal with this? Others text or send paper mail notifications.

Has anyone else experienced itching on the skin with the fabric of these clothes from Woman Within or from Roaman's? I find that if I wear the garments for more than three hours I start to itch all over. I have rinsed them in vinegar to no avail. Would love to know if anyone else has experienced this. I am happy with what I have ordered, but I must say I will have to shop elsewhere for my clothing. I also develop a rash to go along with the itching. And....I always order 100% cotton...or so the ad says.

I've been buying from this site for awhile, I like the product, but have Big issues with Logging in to the site. It keeps saying login is incorrect, I try to reset, it says email not found. When I finally get logged in its saying I have nothing in account, no shipments, no updates. So I have no idea when my merch is coming in.. I hate being blind on this!! Company needs to realize communication is key when it comes to someone ordering from their site!!

DO NOT buy anything from this company, Complete RIPOFF. I wanted to find out how much was refunded to my E card. Tried to log in, it said my info was incorrect, Tried to recover user name & password, it said no account found so it looks like I'm out about $50 bucks. AGAIN BUY NOTHING FROM THESE BOTTOM FEEDERS

This company charges you to return an item. What? A $10.99 fee to return an item-- this should be illegal. As consumers we have choices and I will never shop here again, it honestly seems predatory. DO NOT SHOP HERE!

Why does WomanWithin send invalid codes. This is not the same company my Aunt used a several years ago, they used to be great about these things. I opted not to order because it seemed that this order would only be more problems that wouldn't be resolved by the company. A big disappointment.

I ordered 2 pairs of pants and a tunic on 24 MARCH. It is almost April 8--and the package I ordered has been in Aurora COLORADO (one hour from my home) for over 4 days. I know I did not choose expedited purchase -- but over 14 days is just too long. IF you choose expedited shipping you're gonna pay about $20 more any way -- so their "Low Cost" isn't so low anymore.

I ordered a jacket. I was sent the wrong size. When I called to report the company's error, I was told they did not have the size I had ordered. I was also told that they could not refund my postage. I was told to call back after they rec'd the return & I would then get my postage returned. Today I was told by a manager that I was misinformed. They do not refund postage even if they were at fault & sent the wrong item. So I paid $18 dollars to get the wrong size! Terrible customer service! Beware of being ripped off!!

This company seems to get a lot of bad reviews, and I feel it only fair to leave them a great review! I placed a rather large order, with only one item being listed as back order upon completing my order. I received 12 other items PROMPTLY, within 6 days of ordering (using standard shipping AND over a holiday weekend). When I called to resolve the back order item, the representative was swift and easily communicated and resolved the cancellation of the item. Also, I called to cancel my reward membership and they did so quickly with no hassle! This company is A+++ for me! I will definitely shop here in the future!

I received two shirts that were too large. To return them the website shows it is an unprotected website and my information could be open to scammers. Plus I will be charged $10.99 to return. I don't want to take a chance at getting scammed on an unsecure website so I guess I will just give the shirts away. Too bad because it's about a $40 loss.

I use to order from Woman Within all the time years ago with decent prices and deals, but now my recent order has been hell. First I could log in to my account but no past order was on it and I've ordered a lot in the past, no big deal my wishlist was still showing. I placed an order but never got a email or anything after placing it, my account wasn't showing any order but my credit card was showing a charge. After a few days I called to see what was going on and they tried to tell me that I placed the order while I was not login to my account (not true), so they then said I'd have to call their IT department which never answered the phone.

Purchased 5 tops that were too big. Called and was reassured that I would receive an e-card for full amount so I could repurchase. Received $27 less via a refund to account. Representative would not help fix situation. Retired and on fixed income. Will never purchase from them again.

I purchased 2 pairs of jeans from Woman Within. The size I selected was based on Woman Within's recommendation based on the size I wear in other brands. The jeans received were too small, so I had to return/exchange them. Oh, okay, to get a full refund, I have to drive almost 20 miles to a store in Pueblo (not a Woman Within store). No, what else can I do? Oh, to return via USPS, a couple miles from my house, $10+ will be deducted from my return. So, I already paid $14.98 shipping to get the jeans (based on WW size recommendation), plus $4.13 in tax, and I'll have to pay $10+ to return them. I'm sure part of the shipping I paid to get the jeans was based on the seven catalogs that were included in the package. Did I mention they also try to get you to take an e-card, instead of refunding your money to the card used for purchase. What crap! No, thank you!

I returned an order due to poor fit. The best way offered was happy returns service. Otherwise I'd be charged 11.00 to return and get my money back. Once returned there was no promised gift card to shop with. I tried placing an order and saw no credit. I called and placed the order. But again was charged shipping... a ridiculous amount. So, after telling them to stop all catalogs, I was told it'd take 90 days. I tried then to review the item I returned, but the site needs your order number now to look up any order! I call back and get it from a rude CSR. I enter it only for WW to tell me there is no such order. Screw you WW. I'm done already with your shenanigans!

I ordered a pair of capris in Navy blue floral. I received a pair of Navy blue pants. Because both items were on the same page, I thought it was a simple mistake. I have returned those same pants 3 times now. We'll see if I actually get the capris on the 4th try. I am very disappointed because I loved their clothes and have been buying clothes from them for years. I will never order again. You cannot reach anyone through customer service. I believe China must own this company now.

Worked with customer service and got the money that was due me. Only giving one additional star though, because I still don’t like the way they handle returns. There should be a “cash back” option with free returns. Especially since this involved clothing.

My husband and I placed an order for almost $500 to replenish his wardrobe. We never received confirmation of order or list of items we bought. Later only about $200 of the order showed up. We remembered 1 shirt, black with print that wasn’t there. Thank goodness we used PayPal. Only the partial order was listed and paid for. They never sent backorder or out of stock notice or any other email about rest of order. Not only that, the shipping was ridiculous. We will never buy his clothes from them again. We later placed another order with DXL.

I made several purchases from Woman Within, Roaman's and Catherines back in September. I signed up for the "Rewards" program which was to give you a refund on the cost of shipping (which by the way is exorbitant) and also was to give free return shipping. I followed all the directions to "apply" for the refund of the shipping...twice! The second time I submitted all the requests with a CS service rep on the phone with me and I submitted everything just EXACTLY as I was instructed to do. I made the purchases in September and the 2nd time I tried to submit the requests with the CS on the phone with me was in October of 2023. But...nothing. No refund, nothing.

I paid about $70 for shoes that were awful. Returned them and received $40 credited to my account?? I guess I’m just spoiled by Amazon... Never would buy from this business again and neither should you.

Cancelled all accounts with them. Would not allow me to return shoes to get a smaller size. Wanted to sell me another pair and deduct 10.99 if I requested a refund to my account. Years with them DONE!

I have an account with Woman Within. I have never received the credit card or a bill. I've sent e-mails and tried calling without receiving any help. I've tried to pay online, but they want my account number which I don't have because they never sent me a card or bill. This is the most incompetent company I have ever done business with. Needless to say, I will NEVER order anything from them again. I wanted to give them a 0 rating experience, but it insists that you select at least one star.

BEWARE!!! False advertising for 40% off coupon. Does not apply to Woman Within orders to their site. I ordered Sketcher runners from their site and this was transferred to a third party that does not accept the 40% off coupon. Also BEWARE that when an order is placed you will automatically be enrolled in a rewards program. Will not be ordering from this company again.

I opened a package today (shirt), and it was defective. I had it in my drawer in package for a few months. I spoke to four or five agents, and was thoroughly yelled at for not opening package immediately. They will not replace my new shirt, and were extremely rude! They list a loyal customer.

I ordered three short sleeved, crew neck tunics. Two were made in Pakistan and came out of the dryer (after cool down) wrinkled with the ribbing at the neck twisted. Also, the side seams weren't sewn straight. The third tunic was made in Mauritius and came out beautifully. It felt like a completely different fabric, although all 3 are marked 100% cotton. I've ordered these tunics in many variations over the years, and none were as poorly made as the two from Pakistan I recently received.

I placed an order for $168.27 on Feb 12, 2024. Ellos deducted $168.27 from my checking account on that date. Today, Feb 15, 2024 they have deducted $168.28. So, they have deducted a total of $336.55 from my account for a purchase of $168.27. I called, they said the first deduction was pending (when the order was place) and would come off tomorrow. The second deduction they said was when the order shipped. So, what it amounts to is they have used my money for FREE for approx. 4 days plus I don't have access to it for approx. 4 days. Assuming this is done on all customers it's a HUGE amount of money they are using for free.

I'm really very disappointed, I purchased navy booties and returned it in Its original box because they were too tight, I returned them since 12-28-2023, I even paid out of my pocket for shipping, and I haven't received my money back till now. I called customer service several times and no one is helping. Be careful when you buy stuff from this company and you need to return it for any reason, because you're going to be stuck with them. They are not helping at all when it comes to refund money back.

Will never order from WW again, cost me 24$ to return pants, return at ups was easy, must be since I didn’t want $ on card to use on more merchandise I was penalized, clothes are cheaply made and customer service worse.

I have been a customer for over 30 years - Woman Within was always pricey and the shipping and returns atrocious, but at least they delivered. This time I ordered 4 cobbler blouses over a month ago, 2 of them are on back order til late February, two were supposedly shipped. But what Woman Within now calls "shipped" means they have created a USPS shipping number but never sent the items. When I complained by email a month later they gave me some lame excuses. When I inquired again two weeks later, they cancelled the order and gave me a refund. The other two cobbler blouses are still on back order til the end of February and I now believe they will never ship either. Sad to see a good company go bad!

I have spoken to women within people on the phone on 6 different occasions. Trying to get my product, that was for a 91 y/o women for Christmas. Well it is now February 7th. No product. No refund. They don't even give excuses. They just tell me, "3 to 5 business days you'll have your money." Well it has be 6 different 3 to 5 business days, that is well over 35 business days. I would not spend a penny at this place of business. They are a total ripoff. They should be ashamed of themselves taking advantage of 91 year old people. This is just wrong. Never Again.

Returns now can ONLY be done through Happy Returns. Doing so from laptop *required* me to install a Chrome extension widely recognized as unsafe. I teach cyber security. DON'T DO IT. Phone didn't require it.

I am beyond frustrated. I had a few items to returns at the end of Nov. So I started a so called Happy Return, nothing happy about it! I return them as directed by email, only to have the items returned back to me last week. When I called spoke to three different people and nothing was resolved. Now I have 4 items that I can not use and they will not take back. The email clearly states the following:

I have been a customer for years and just had the worst experience. Called today because tracking shows my order has been sitting in one location for 2 months. FedEx has no further info, sent me to Woman Within customer service. Being told there’s nothing they can do. I am out my product and money because I am over 60 from the order date now. They can clearly see that the package wasn’t ever delivered but they don’t care. They have lost a customer.

I love the Women Straight Leg knit pants with draw string at the waist and have worn them for years. However, I have recently found that the pants I purchase no longer fit like they used to. I order a 3x regular and they have in the past always been a perfect length but now every time I order they are entirely too long and I have to spend extra money to have them hemmed which makes it not worth my time/money to order from Woman Within any longer. Sad, because they have always been my go to pants but not anymore, especially since the cost of shipping has also gone up making these pants way too expensive now.

They shipped the wrong item completely. When I contacted them they said I could pay to return the item and then they would credit me for the item. The item was nowhere close to the item ordered/or size. This was the second time in a row I have ordered and they sent the wrong thing. Last time I paid to send it back luckily I had recorded the tracking number because they stated they didn’t receive the item but I had followed the tracking information and had a signature. So this time I have learned my lesson and donated the item and just cut my losses. I will not be supporting them with my business further. It’s a shame as I used to love dealing with them and their clothes.

I bought a pair boots. The boots didn't fit, returned them with their label. Company claims not received, charging huge fees. I called many times to resolve, treated poorly, with no help as of 1/18/24. They now tried to get me to pay more than the purchase price to resolve the account!! I was insulted by the collection department. I was hung up on when asking customer care to speak with a supervisor. Horrible treatment!!! I will seek outside help/agencies to resolve this now. The company told me they didn't have any notes from my past calls to resolve this. Very unprofessional and very bad customer treatment!!!! I will never buy from this company again!!! I wish I never had!!

Placed 3 orders, go online, shows no order history. Have no idea what happened! I call customer service and am told their system has been down since January 12th, it is January 18th and she doesn’t know when it will be up. So right now I have orders in limbo, my card has pending charges and company is clueless.

I have been a customer of Woman Within for ten years or more. It use to be a good place to shop for plus sizes with good customer service. It has gone downhill. The customer service department is the worst. Whenever I call for assistance no one knows anything. I was transferred several times to get answers and still did not get answer I needed. Sorry I called them, the service sucks and the clothes are not worth buying either. They are good at transferring you from one person to another with you not getting the right answer. It is a viscous cycle of workers passing the buck.

Updated on 01/16/2024 : A rep reached out to me after my review and asked for my order number. It’s been several days since then and no reply or credit for the free shipping I was entitled to. Not good business to lose a customer this way.

I ordered a few things from Woman Within and found nothing that I really liked. I stopped ordering from them but noticed today that I had been charged a $16.95 charge in November, December and again this month. I called their customer service to cancel and was given another number to call. I called that number and the woman stated she would cancel my account. I can't believe the nerve of these people. When I previously looked at my account, I saw nowhere that showed anything about me being a rewards member. I would have never agreed to such terms as a monthly charge of that amount. I am very unhappy with this company and will never do business with them or any of the companies that are a part of this company.

I placed orders online for several years with no trouble and enjoyed the clothing. For the past 2 years or so I have attempted to place orders and have had nothing but issues and bank holds on my money for days on end. The first time this happened I didn't know what was happening and the error message kept saying there was an issue with my address which I kept trying to correct. I couldn't ever see anything wrong with the shipping, nor the billing address so I would attempt the order again and again. I was unable to be successful and finally gave up for the evening.

So sorry I ever ordered from this company. They have expensive shipping, and then don't ship for days after order is placed. Product I received was not as shown, in order to receive full refund (less the shipping) I had to take credit. With only one item I wanted I ordered clothes for a friend, (she picked) the clothing did not fit even though she ordered according to their size chart, so now we're back to square one. What a headache. Can't wait to be done with this. Will never order from them again!!

This company was difficult to deal with. I had to call multiple times to have a skirt exchanged, find out why another order didn't arrive at all--turns out it was out of stock but no one told me, etc. But here's the kicker---when I finally received my replacement skirt in the correct size, in the pocket I found an obviously used, make-up smeared face mask! Surely that breaks some sanitation law....

I brought the Touch of Cashmere Wrap-Front Cardigan for Christmas Midnight Mass and I put it on for the first time that night. Before I got out the door the sweater was pilling and there were small red balls all over my black velvet pants. By the time I got home it looked like I had owned it for years and washed it a dozen times. I am just going to throw it away. After washing I doubt if even the Goodwill would take it. I expected more for $56. The Fine Gauge Drop Needle Sweater Vest are so thin, they aren’t holding their shape. I haven’t washed them because I was debating if I should dry clean them. I had sweater vest like these before from Jessica London and they looked great for years and after multiple washings. This was my last purchase from Woman Within.

I bought a top for $35.91 & just saw they charged another $35.89 for verification. I called to ask why that charge hasn't been reversed. They said it won't be reversed until 7 business days after my item is shipped. So anytime you buy something you will get charged twice & have to wait 1 to 2 weeks depending on Christmas & New Year's holidays to get that extra charge back. I got no help & no manager to speak to they said the manager was with another customer instead of trying to address my issue they did nothing & the email receipt says 72 hours not 7 business days. Don't buy from this company. You'll get charged twice. They also have high shipping rates. 0 stars.

Purchased 2 pair of jeans. Ordered my normal size. Both pairs had the size I ordered on them, but were WAY too BIG. I returned the jeans. Woman Within charged 17$ for sending me the jeans, which I knew the charge when ordered. However, on the return, they deducted 11$ from my refund to cover return shipping. So, in short, cost 28$ to try on 2 pair of jeans.

I ordered 2 pair of pants. They were exactly alike. When I got them they both said size 16 but 1 was falling off me and the other was tiny. I had so many bad experiences and this was it. I donated them and never ordered again.

This company's policies should be investigated! I placed an order with Woman Within using their website size guide. The order totaled $66.53 which included $13.98 shipping & 5.08 tax. The items were all very big, when I called to get information to return, I was informed my refund amount would be $40.40 because they charge $10.99 to return items and they only refund $3.92 of the $5.08 sales tax I paid. That's a $26.13 difference of what I paid & what I will be refunded. I will also be reporting this to the BBB.

I do not have a problem with the merchandise. The company policies are my problem. First of all, the shipping rates are exorbitant. If you weigh the package you receive and compare it to any shipping venue, the price of shipping does not compute. With the market today offering free shipping on most purchases over $25, it is out of touch to overcharge on shipping. My shipping fees were over $16.

Found three charges for $16.95 to my credit card for their Woman Within Member Rewards Program. Sent email to inquire what the charges were - no response. Called and spoke with Customer Service and then to another person in another department. Stated I had no idea what the charges were for and that I did not sign up for any "Reward Program" that I had to pay for. Supposedly, I am to be reimbursed for the amounts in 3-5 business days - if not, will dispute with my credit card company. This sure seems like a scam and you should be watching for bogus charges on your credit card statements.

This company uses overseas call centers in India and they do not understand English well enough to take care of customers. I had a recent failed item exchange because of this. No more business from me.

On Sept 19, I started shopping for the upcoming, cold weather. I purchased over $200 worth of clothing from this company for the cooler temps. We did not get those in NC so therefore the clothes stayed in their original bags since I had a different colored one from last year that still looks brand new. On Thanksgiving Day, I took a Sherpa Sweatshirt (anything but a sweatshirt, item #37-67102-0962) out of the plastic bag it was shipped in and wore it to dinner. A total of approximately of 4 hours. When I returned home and went into the bathroom, I was aghast at the right side especially.

My elderly mom, who can’t get out to shop, ordered about $200 in products. Some didn’t fit and it was obvious she would just be between sizes. This company keeps $10.99 to refund money. That kind of crap policy went out in the 1990’s! Way to screw over your elderly fixed income customers. Happy returns is a joke and if choose to print a label and return, can take 3 wks to process. Cust service could not tell me if purchase, ship or bill date was what was used for return window. If you guess wrong, they won’t process return and say they donate the clothing. Again they need to enter the current century of customer service

The clothes are good but the company is a rip off. The catalogs frequently have a deal price for items if you buy two, but the deal doesn't show up in the cart even when you use the catalog numbers to order. Customer service says if you go ahead and check out, then there's nothing they can do to adjust the price. I've been told by them that I didn't use the catalog numbers, but I always do. An example is the pajama separates that you can get for $14.50 each when you buy two. Not only does the special price not show up, but the price is even more than the original price in the catalog!

Company needs to Stop mailing catalogs. I have tried to unsubscribe 3 times on the website and I have called Customer Service. Nothing stops them. My mailbox is still being bombarded with unwanted catalogs from both Woman Within and Roamans. Mail Catalogs are not needed when everything is online.

Terrible company. Ordered boots. Needed a bigger size. Called and they sent a return label. So far so good, right? NO! Way. We call and tell them we want an even exchange which they claim is no problem. Not so. BIG problem. DEFINITE language barrier. Wasted 20 minutes with a person that clearly does not speak English. 10 times we said "even exchange". What does she do? Good question? I called at least 8 times. NO ONE has a clue what they are doing. Now it gets worse. The boots cost $68.40, total. So, the woman cancels the order and reorders but never applies all the discounts from the first order. Now they billed me once for $68.40 and again for $209.98. Spoke to 2 supervisors. Both assured it would be corrected. Still ZERO boots and card now charged twice.

The product seems to be all right. The service stinks. They never alerted me of when or how the product was shipped. Had I known the product was to be delivered by Fedex. I would have made sure to contact Fedex with proper delivery instructions. As it was I nearly missed delivery all together.

I hate this company with a passion. They steal your money. I just did an exchange where I filled out a slip for the new sizes. I put 4x for pants. On the account it says 3x. I chat with them and they said there is nothing they could do. All online orders are final. I said, "It wasn’t an online order. It was your mistake." They always say a manager is not on duty. This is their mistake. You can’t ever do a free return. You get charged $10.99 if you get money put back on your card but free for a giftcard. They steal from you. And stop with all those magazines weighing more for shipping. Who is ready to sue this company? I’m all in. We need to get this stopped. Once I get my order I’m canceling my credit card with them. Avoid at all costs. Would anyone like to get on this lawsuit with me?

Avoid this card and their sister stores. They add on all kinds of fees even after they tell you the account is paid in full. Was told I would receive a refund now owe. They have really gone downhill since opening the account in every department. You are charged shipping fees when you order and charged a return fee when the item doesn't work out even if it is defective. Unless you take store credit. Which they then add on interest fees for something you don't even have. They charge for a rewards account. It is added to account when you don't even realize it. Good luck trying to get that straightened out. Customer service is a joke.

I just got off the phone from customer service where a pleasant operator informed me that in spite of the fact I received a robe that had a zipper so badly puckered it looked terrible and the sizing was very large. I told her I washed the garment to see if it would help but it did not and she informed me that the when the garment is worn or laundered it cannot be returned. Absurd!! If a product doesn't meet the customer's expectations then it should be a no quibble return policy and it should be done easily and quickly. This company doesn't stand behind its products. They refused to accept a return unless the item had been assessed when received. If a product falls apart in the laundry or comes apart because of poor manufacture or other there should be no problem acknowledging that and allowing a return. I will not use this company again.

I bought 4 pairs of leggings, and they sent me 3 pair and something I didn’t order! I tried to explain that I wanted the 4th pair but I didn’t want to pay shipping again because it wasn’t my mistake!!!! They tried to make other sales while “helping” me with my problem. They gave me a return code and told me I needed to take it to the post office! I’m a senior and I don’t drive! I just want my original order shipped to me. No extra fees, charges and trips to somewhere that I can’t reach. I’m so upset and angry, and I can’t communicate with the customer service team because of the language barrier. They finally and curtly ended the call. What a mess. I’ve ordered from them before and they get worse every time!!! This time was the worst and the mistake WASN'T even mine!

Got charged twice for the same order. Guy kept trying to add stuff to the order and I said no each time. They never sent a confirming email. Customer service said this is standard procedure. Already put in a call to my Assemblywoman and Congresswoman. Very concerned and dissatisfied.

I last ordered from Woman Within many months ago. The last couple of months there has been an $18.14 charge on my MasterCard. I called about it on Monday and was told "Oh, that's a Reward Program you signed up for when you last ordered and it's $18.14 per month. They sneak that in so that you don't see it and don't realize you are signing up. I'll cancel it for you and refund your money." The woman I spoke with was VERY aware that this was wrong and even said "they sneak so you don't know that you are signing up for it."

I purchased 3 of the same dress in different colors. 1 was probably 3 sizes larger than the tag stated. I returned it. Second one I wore once, fit well, washed in cold water and the color faded in spots. As it was worn and washed, I'm screwed. How would I know it faded unless it was washed. I'm very dissatisfied with the company as a whole. I'd give less than 1 star if possible.

I made a purchase with Woman Within in May 2023, 2 Blouses, one was too small and one I kept, I returned one in late May. They received it on June 8th and sent me a credit for the Blouse I returned in the amount of 19.54 and the balance of 30.00, I sent on June 10th, and express overnight-so it will get there on the the 11th of June. They charged me late fees for July, August, September, in which makes no sense, I’ve haven’t made any purchases since May. So they called in September and they agreed to waived the late fee if I sent 10.02 right away, I did, and they still called me on a Sunday October 8th about this account, I'm fed up with their practices, please look into this complaint. I’ll see if any other fees will bounce up out of nowhere, customer service said he corrected it and my balance is 0, but we’ll see, please stay clear of this and their Sister companies,

I placed one order in April of 2022 and just found out they've been charging my credit card through September 2023 $16.95 for a rewards program I NEVER signed up for. I didn't even like the ONE order I placed and returned it. This is fraud. Don't ever buy from this company unless you want bogus monthly charges on your credit card they won't refund.

I noticed today this company has been charging me a monthly fee on my account. I sent them an email and they stated I gave them permission to do so. I NEVER gave them permission, upon looking through their site there was a box marked stating they could. Now why would anyone give permission to do such a thing? Never did, so beware of their scam.

My Mom just received a bra from this company. The cup size was too large. It is stated by this company that there is an EASY returns on all purchases “just call this number or scan this code.” Then I read the small print it cost $10.99 of her original purchase price? She is told that she gets a gift card for that amount. What if she just wants her money back? She was told that this was not done! Do not buy!

High Shipping costs in both directions on sneakers (needed to see what fit for a foot brace). They put tons of catalogs from their various sister companies in my shipment & charged me for the weight. Most big companies offer free returns. Will avoid all of their companies as much as possible. Terrible customer service and rip-off.

Unless you can be sure the products are going to fit you perfectly every time, don't bother. The return process is a headache and I still have not received my product (which would have been a simple exchange for a different size) in quite some time. Just called and asked for a supervisor, and they could do nothing to expedite the process of delivering my product -- but they surely took the money out of my account immediately!!!

Comenity Bank/Woman Within is one of the most horrible companies to deal with. If you don't use the card any longer (that is me) and you cut up the card, you cannot log in online without the card number to maintain the account and make payments. It is absolutely ridiculous. However, they WILL take your money over the phone, then refuse to assist you with online access. I have NO intentions of keeping this account, it will be paid off this month, then CLOSED. Do NOT do business with these people. All of their "customer service" is outside the states, also. They have no willingness to help whatsoever. Just pathetic.

Last year I ordered 2 different sizes of a very cute jean jacket.. Unfortunately neither fit properly and were returned.... The company continued to bill me and charge late fees despite sending letters and proof of the return.. Customer service was unresponsive and basically washed their hands of the issue.. Comenity Bank was no better. They called me and left a message which I did not understand because the caller could not speak English!!!. Now they have sent a charge of $310.00 (for a $54.00 jacket!!) to a collection agency!!!. I cancelled my account and will not be doing business with them ever again!... BUYER BEWARE!!!

Bootcut stretch denim jean size 26T. Catalog shows them at 26.99 and if you order a certain amount you get some free luggage. I don't need luggage so I tried their website and found the same exact jean on clearance for 13.49. GREAT. I put several pair in my cart BUT when I go to check out, suddenly each pair is 37.19??? I called. WOW. STUPID person I got on the phone. Must have killed a half hour trying to explain this. She barely understood English, kept asking me for some number on the catalog, yellow box number? WTH is that? I said, "Forget the catalog, on YOUR WEBSITE the jean is on clearance." She asks for an item number, well there is NO SUCH NUMBER TO BE FOUND. She looked it up by title and I guess found it, Told her my size at least ten times.

I just placed an online order, and was promised 40% off as well as free shipping, as I am a new customer. They offered 40% off because I was a new customer, and free shipping if I joined their email list. I did, and entered the code they gave me. I did NOT receive 40% off, nor did I receive the free shipping that was promised. I then proceeded to call Woman Within's customer service to ask why I did not receive what was promised. I spoke to someone who was completely incompetent. When I spoke to her or asked questions, she did not respond.

I was a customer for a while, then needed some pants, ordered them but they were too big, called, returned all 6 pairs, was never told of any return fees. Was immediately charged for returning them & before I could get them to stop that they charged me late fees & interest fees every month for several months. I called many times, said they'd take care of it. But they are still charging me - $39/month for no purchase & refusing to stop. Heartless and greedy. I have never been treated so poorly anywhere. Don't buy from them. Their clothes are overpriced & they hate their customers. They take but give nothing & do nothing to help their customers. Customers are just $ signs. Be smart - go elsewhere!

Ordered an item and never received it. Now being charged for shipping that never took place. Contacted the company and they told me to contact shipper because they are the ones charging for the shipping that never took place. Told them they charge shipping so they should take care of it and they refuse. Have cancelled my account with them and will never order again.

I have made several request for the last three years to cancel their catalog. I still continue to receive them. Please make them stop sending me these catalogs. I also, would like to file a complaint with the BBB. Please help.

I am not able to return my items without a huge expense. The label on my order even says $10.00 Return fee. When I called they told me it would cost $29.99 or I could return it and pay the shipping. Nowhere do they state there is an additional fee for Canada.

Whatever I did to start these charges is a mystery to me. Whatever program I signed up for did NOT MAKE clear the $16.95 monthly charge. A call to Customer Service resulted in a failed promise that there would be no future changes. Not they give me a 3rd number that I must call! I would file a complaint with BBB but their address is nowhere on the website.

I made a purchase with this company and used PayPal to pay for it. Woman Within set up a recurring payment plan with them even though I did not authorize it and made no additional purchases. I had to cancel my PayPal account to stop the charges. Will NEVER do business with them again.

Women Within and associated companies bait and switch! Advertise one thing and then do not have the item at that price. Give you discount codes that don’t work. Customer service calls break up when you push the issue or the call is lost. Extremely dishonest!!! Returns are a nightmare and even if you do what is needed for free shipping sometimes you never qualify. If you send a email you get the runaround. Oh that’s a old code even if you try to use it the day you receive it. Or they don’t respond. When they say a item is a % off it is not.

I have been a customer for years with Woman Within so I purchased a swimsuit. When I received it it didn't fit. I am not a big woman and I got an XL but this was like a medium. So I returned it and I was only supposed to be charged $10.97 for the processing. Had no idea that I was going to be charged $27.97. So basically almost $30 for nothing. Could have gone to Walmart and bought 2 swimsuits for that price. Customer service didn't offer to help, didn't offer gift card. Nothing. Just like that's just the way it is, deal with it. So nothing was resolved. I know I'm done being a customer!

I ordered, but then canceled 20 minutes later because I forgot to add my codes for my rewards and free shipping. I was told that it would credit back to my Ww credit card in 24-48 hours. I waited the 48 hours, no credit. I called again and was told it would be credited back in up to 72 hours. So I waited another few days. No credit still. I called a third time and was told they put a 90 DAY hold on it until it’s credited back on my account!!! WTH?? They are losing a customer on this one, but they don’t care.

They have been charging me $16.95 a month. I tried to contact them about this monthly charge but they do not reply back. I had to call my bank and tell them to stop payments to this company. The clothes I did buy from them in the past had weirdly sewn seams.

Dealt with this company many times in the past, but something has definently changed. Awful experience. Have been waiting over 2 months for my order, tracking kept giving me new delivery date. The last tracking made no sense, so I called, and they said I should have called in 7-10 days. Basically told me it's my fault and if the order never arrives I'm out of luck. Makes me wonder if they are having financial problems. I would avoid dealing with them; seeing some of the other reviews it's clear they're trying to avoid giving refunds.

First order with Woman Within. Ordered size 2X two tops. Came in on time. But nothing like advertised. Very disappointed. I should have read reviews first. Online it shows the fabric and details much different than what is sold.

I ordered 2 pairs of pajama pants, one of which was the wrong size. After four calls to Customer Service, I finally spoke to someone who agreed to send me a shipping label so that I could return the item. I opened the email with a link for the return label, and it stated that I was given a store credit for half the item's price. When I called them about this, they pretended not to know what I was talking about! I wish I had read the reviews before I placed my order, as it seems like others have had the same or similar problems. I will not be shopping with this company again!

Placed my order, they took my money, said order was in process. It wasn't it. It's been 10 days since I placed the order. They have created a UPS label. That's it, not shipped and no response. The worst!

Returned 2 dresses that did not fit: Filled out form for return. Options were to receive full refund as a gift card or refund back to credit card for refund minus return shipping charge. We checked the option for refund to card with return ship deduction: Item was returned with tracking proof of receipt back in May, No refund back to card as of July 6. Took 3 calls to Customer service during which they acknowledge receipt of the item, yet still no resolution. The on line account shows the order but no info about a return. They first claimed they mailed a refund "Gift card" which we did not want. It never came.

Terrible service for international customers. Used to be able to ship to USA with a USA address even if you live in Canada!! Now you cannot, and cannot exchange and only return at a cost. Size chart is way off, making things even worse..Very Very disappointing, probably won't order again!!!

I had a credit limit of $200. I ordered a few things, and made a few payments of $30. I then ordered two pairs of shorts, and ended up returning one. I got confirmation on the tracking through the post office, that it was delivered back to them. I got zero credit for returning them. I tried to talk to customer service, and literally no one would help me. Everyone said it wasn't their Department. I had a balance of $111. Then I started getting bombarded with phone calls and letters demanding payment, and still no one would give me credit for the shorts I returned, or even talk to me about it on the phone.

I ordered 2 pairs of shoes, that sadly didn't fit. The cost was $113, with 'free shipping'. Sadly they did not fit, so I went through their process to get a return label and send them back. They were returned within 4 days. When I had not heard back from them I emailed customer service three times to ensure they had been received by the company and to inquire about when the refund would be issued. I got zero response from their customer service team.

Where do I start. I placed an order over the phone with Woman Within. Later that afternoon I checked my email and I did not receive an email confirmation of my order (like usual), so I went online and placed the order again. After several weeks I received two order of the same items. I called to have all the items returned. I was sent two QR codes to return the items. I went to UPS and they scan my QR codes and sent the items back to woman within.

If I could give this place negative stars I would. I placed an order online and used a 50% site code that did not stay in my cart when purchased. Customer service was terrible and couldn't offer me any options except to reorder it again, and hope the code went through on their busted website. Then I would need to return the previous items I ordered with a $7 dollar return fee. They also were not willing to waive the $26 dollar shipping on the new order.

If you are not positive it will fit - don't buy it. The exchange policy online says it's a free exchange but you will have to pay for the item a second time to exchange it. Then your refund for the first item will be provided in a gift card IF you don't want to pay shipping. If you ask for the money refunded to your credit card, there is an additional charge. How is this a free refund??? I will not be buying any merchandise from this company again.

Started in April ordering a few things. They came early May. However, the sizes were wrong. All were the same size that I wear, but some hung on me like a bag as they were so big, and 2 were too tight for me to get into. Talked with customer service and they emailed me a return label and and exchange sheet so I could get the same things just in different sizes. Waited all month and found out they they just credited me a refund and no exchange in site. Ordered items again in hopefully a size that would fit and got the wrong shorts for the swimsuit again but different shorts from the first time, and instead of the pj bottoms I got a swimsuit in an extremely large size that wasn't even ordered.

I just noticed this company was charging me $18.18 a month on my PP and I have no idea what for? The credit card statement is impossible to read and every time I try to pay the card off, I seem to have another unidentifiable balance? Returns are difficult, plus they never refund your money but rather provide you letters in the mail with a credit number? I only buy shoes from them as I have extra wide feet, but the quality is horrible and the prices ridiculous! I made another return at on of their Happy Return location and I have yet to receive any communication from the company about where my credit, or money for the return is? This company has been around a long time, but now, it feels like nothing but a scam! Buyer beware.

I understand shipping charges for an order - what I need help understanding is why the customer is charged 1 lb.18 oz more in weight because Woman Within fills the package with their catalogs. I did not request these catalogs and feel this is a violation of transparency with this company.

I ordered a Sweeping Printed Lounger from Woman Within in January 2023. Have never received it. They said it shipped on Jan. 18th. They never sent an email saying it shipped. So I thought it was back-ordered. Since it is past 60 days from the shipment date, they say there is NOTHING THEY CAN DO. NO REFUND. NO REPLACEMENT. Be careful ordering from Woman Within.

Ordered 2 items 4/4/2023. Supposedly sent on 4/5/2023. I inquired with customer service on 4/18/2023 as to where my order was. I was told they don't consider the order missing for 20 days after sent. I was to check back on 4/26/2023 if not received. I received an e-mail on 4/26/2023 that stated my order was returned for refund. No explanation as to why I did not receive my order.

Customer service at this company is one of the worst I have ever dealt with. Explaining to them what I needed was like speaking to a child. When I called them I was transferred to six different people and no one was able to help me because they didn't listen to what I said. I had and still have issues not being able to locate my orders. I was able to log in just fine but no order history. After speaking to the first customer service rep, she said she would transfer me to the IT department. Fine. Five more transfers were to customer service. I made a complete loop. No IT person ever came on the line.

I ordered a pair of petite slacks in pine. I received a pair of very light weight harem style pajama bottoms, size 3X, in Black. It took several emails and several phone calls to resolve the situation. The first CSR I spoke with was very difficult to understand. I had noticed the disclaimer about returning a product and the possibility of being charged fees, unless I agreed to receiving a refund as a Woman within Gift Card. But, there were no options regarding receiving the wrong item from the company.

I placed an order paying with my PayPal account in January 2023. One item arrived promptly and the other two were on backordered. On March 16 2023 I received an email stating that the backordered item was canceled because my bank did not honor payment request. This cancellation was done without notifying me and giving me an opportunity to pay another way. Customer service told me it was my fault because I should have known Paypal does not work for the purchase of backordered items. I expected the vendor to let me know right away when the item was backordered that I would need another way to pay. Heads up that customer service is dreadful. I will no longer shop at this website. I have shopped online frequently for a long time and have never experienced this situation and am appalled. I will no longer shop at Woman Within.

Has anyone noticed every time they put on a sale at 50% off they jack the price up so when you go to buy the product, you are paying the price they had on this product before they put on the 50% off so you are not getting anything off actually. Just notice the price and when they put the sale price on it is the same price it was in the last catalog. The only sale I see is in the clearance section. Nuff said. Thanks.

I ordered 2 pair of jeans and 1 package of bras and 1 package of panties. I received 2 packages of bras and 2 packs of panties. 1 pair of jeans was too small. Identify back the jeans and duplicated items. I was refunded the jeans. They sent me back the duplicated panties and bras. I sent them back again, each time costing me$11.00. Woman Within will not take the duplicated order off my credit card. I call and get transferred to different representatives only for them to hang up on me. I have written to them and my letters go unanswered. I was told on the phone just pay the bill and get it over with.

I feel this company is truly not about the customer. They convinced me to sign up for a credit card with two "discounts", which is pretty typical. I usually don't fall for that, and now I kick myself for agreeing to it. The first discount was applied to one of my purchased items, but I ended up returning that item and they refused to apply the discount to the item I kept, so as a new customer, I did not experience that discount after all. The other discount turned out to be $10 offer for a future purchase, although I swore they told me $20.00. Okay, so these are insignificant amounts, I know, but when shipping alone for one item costs over $10.00, those little promotions come in handy. But, then I find out that my return can't simply be credited to my new credit card.

I have been ordering clothing from Woman Within for the last 15 years, but I am done with this company due to shady practices. I ordered three t-shirts that are advertised as 100% cotton. These are the same shirts I have been ordering for years. They are now 60% cotton/40% polyester, and they are rough like sandpaper! The sizing tag that is sewn into the side is usually made of soft nylon, and now it is made of plastic. If you cut the tag off, you have to sew the side of the shirt, since it is sewn into the seam. I will be donating two of the shirts now, since they have already been washed. The third one that was returned was charged a return fee of $9.99, even though the item was falsely advertised. Customer service is absolutely worthless! There should be some class action suit against a company that lies about their product and has such a shady return policy. They will no longer get any money from me!

I ordered two items from Woman within. Okay, fine - but I did not sign up for their $16.95 per month membership, and yet I have been charged twice for it! When I realized what was going on (as though I would ever pay $17 for a membership for some dang clothes), I called customer service, spoke to someone with a tenuous grasp of English, and she told me to call a different number. I called that number, and reached a male moron who said in a pseudo-chipper smarmy manner, "I will see what I can do." I cursed at him and told him he will not "See" what he can do, but rather refund my money as I asked. I finally hung up on this complete creep who likely resides in his mother's basement. I reached another slightly more helpful person, and she said my money will be refunded. We will see about that - I am prepared to seek legal action if need be. Freaking creeps. What a shady company!!

Ordered 2 skirts, recieved 1, and an item I didn't want. To return it would cost time and money. Reordered 1skirt, when I called to check on delivery status was given a date, but was told they couldn't provide a tracking number or any info. Delivery date passed, no package. Called back and was given a new date, but no tracking info. Asked to speak to supervisor, none available, should call back another day.

I ordered a skirt. When I washed it (according to the washing instructions), it shrunk unevenly, so the hem was about 6 inches shorter in some areas than others. I returned it, and they refused to refund my purchase because I had washed it. I disputed it with my credit card company, and the credit card company gave me the money back. However, I just received a letter from a collection agency about this, so I guess they haven't given up, and now plan to ruin my credit rating instead of admitting that they sold a defective item.

We were charged 16.95 on our credit card for an awards program we knew nothing about or didn't sign up for. They randomly decided to bill us for this... We called them and they are returning the money but are they doing this to everyone who bought things from them in the past? Make sure you check your credit card statement if you've done business with this company...

First off, I understand this is not necessarily my "own" experience because I did not personally make the order or send the return in BUT it involves my 93 year old Grandmother...someone who cannot come online and write her own review. This company stole from my Granny, a loyal customer who always paid her bills in full in all that time. The bulk of her wardrobe came from this company, that is no longer the case. Second, I only gave them one star because I had to choose something to post this review, I did try to click none at first. 0 is my actual rating, a solid 0.

I received my order. 2 items were incorrect. Now I have to return these and after they are processed I may or may not get the correct items depending on stock availability. This comes from the customer service rep which I was on hold for 30 minutes. I was transferred to yet another customer service rep who was ruder than the first. I took my entire order back to the post office and had them weigh the package. This company charges the customer shipping which includes your purchases plus the 4 catalogs they include with the order. I didn't ask for catalogs but I'm paying the shipping for them.

I have been a customer for years at Woman Within. Most things I order must be sent back due to not fitting correctly. The quality is not good, and comes apart in a few washings. My payments are ALWAYS done on line, but December 2022 my payment didn't reach them on time, so I called my bank stopped my check, I had to make it on the phone (which cost $9 more)!! When I receive my bill in January this lousy company charged me $29 for a returned check, when I called them they said I didn't have sufficient funds in my account (and I surely did) I have always paid my bill with this company for YEARS the same way, but now I must call to make payment on the phone costing me more.

They bait you with ads that promise 50 percent off their entire site then later when it does not show 50 percent of all at time of placing order (only the first of a multiple ordered item - same description and sku). They say it was different manufacturer on same skirt… less discount on the black denim skirt rather than the blue denim color choice.

I am sure this won't be posted but, do not order from this company. I have done so for decades and when I returned something it didn't cost me. NOW they charge you for shipping TO you (of course) and if you return something no matter what the reason, they charge you to RETURN it to them. I will NEVER order from them again nor recommend them. By the time all of this is done, you get a credit of next to nothing.

The operator admitted on the phone that the pants I ordered were described as "pure cotton" in the catalog but were actually 90% polyester/10% nylon, that it was a "misprint", but they took no responsibility. She flatly refused to give me her name or pass me to a supervisor. What a waste of time and money.

I purchased items from Woman Within. I know there was shorts but I can't recall everything. The items I bought didn't fit so I paid to return them. They sent me a letter and a online gift card $7 and change. They said never received the items but sent me a letter saying "WE RECEIVED YOUR RETURNS"!? It's been a nightmare every day since non stop calling. They are useless. I will never use this company again ever!

I ordered a bathing suit on sale. By the time I paid for shipping, it was up to $28. Still a good price so I bought it. Ended up being too big. Imagine my surprise when I went to return it and saw they charge a processing fee of $10.99. I will get $5. Back out of the $28. I spent. AND I have to bring it to a location to return it. I will never order from them again. I haven't been happy with them for a long time and I just forgot. I'm done!

Found pants that I wanted to order from WW. Since they offered $30 off your order of $75+ if you applied for their credit card, I applied. Was told that I would receive free shipping 4 times a year with my new credit card. 10 days after applying, I received the credit card and the pamphlet said use WWPWELSAVE for $30 off and that the code would expire in 30 days of receiving CC, put in the code and it says expired. Customer service told me to put in WWSHIPPING2023 for free shipping, the code says invalid or expired.

I ordered 3 shirts and had to send them back. The shirts fit but the sleeves were too short so I sent them back. They said I had a gift receipt to reorder. I tried to reorder but they acted like they didn’t have any so the next letter I got was the money was put back to the original payment so I called them back cause if they could not fill my order I should have gotten my full return but they kept the shipping and the taxes I paid. This company is so wrong. I will never order from them again and I suggest everybody seriously consider all these reviews before they take your money and I have not received my refund yet but it's only been 6 days.

I have been a solid customer since 2008. Recently I purchased a winter jacket in my regular size. I have previously bought jackets from them in the same size and they always fit. This jacket was too small. I went online, started a refund process, and sent the jacket back requesting a refund back to my credit card. Imagine my surprise when three weeks later they sent the jacket back to me saying I went beyond the 60 day return deadline. When I wrote to ask why I was able to start a return online if a return wasn’t an option, they simply repeated that it was too late for a refund. To say I’m angry is an understatement. I demanded (twice now) to be removed from their mailing list but - surprise - I still get their catalogs, which go right into the recycling bin. I will never buy from them or any Full Beauty brand again.

WomanWithin placed two holds on my bank account after I placed my order. They told me they did not do this and I should talk to my bank. When I called the bank they made it clear that I was charged twice and would need to talk to the company that made the charges.

I ordered 6 shrugs and had 2 put on backorder; not my fault. I was given a 50% ($29.50) discount when I ordered but was charged full price ($58.99) on my credit card and also charged full price for the backordered items. I called Customer Service and was given no help. So should have paid $117.96. Was charged $264.25. Also charged $16.95 for membership to discounted prices on next orders (did not agree to).

I repeatedly called Woman Within customer service because I did not get a refund on my credit card after their customer service assured me my purchase was cancelled. They cancelled it but would not give me a refund! So please beware! I ended up disputing the charge on my credit card. This is absolute incompetence by the woman within company.

I have ordered clothing from Woman Within and associated brands for years, and have been satisfied with the products for the most part. Last Summer (July 2022), I ordered 3 tee shirts during their 3 for $33 sale. I never received them and despite numerous calls requesting a new shipment of the shirts or a refund, I have not received the shirts or the refund. In every instance, they have acted as if I have done something wrong, including blaming me for ordering from their website rather than calling to place an order. I recently decided to try one more time to get my money back, and have once again, been stonewalled by them. I will never order from WW or any of their associated brands again.

I recently ordered a winter coat during the Black Friday promotions. I ordered the size I typically wear, however, when it arrived it was massively oversized. I like bigger but the arms literally hung 6 inches past my wrists. I began an exchange, later advised this was a return because exchanges aren't available. The system offered two options, return to the original credit card or an immediate e-gift card. Since my intention was to reorder I opted for the immediate credit.

Woman Within's customer service is horrible. I'd stopped using the site for myself a year ago, because of incorrect service charges on my credit card, cost of shipping items, and more. The worst experience is my current one. As I said, I don't use the site anymore and have cut up my WW credit card. However, my plus size sister requested a specific item which I ordered. I never got a confirmation, but could see it ordered on my account page. Unlike the MANY other sites I order from, I not only didn't get a confirmation, I didn't get any shipping notifications.

I had a horrible experience with customer service. I wanted some dresses to wear to a wedding I was helping with and my son's wedding rehearsal as well. I've ordered in the past and also from King Size with no problem. This time my order was attached to a non-existent account under my nephew's name. I tried looking up my order to see where it was and it disappeared from my account altogether. I found an email stating my order had been delivered, I found that my order was sent to my nephew's address from two years ago, but not from my account.

If I could give negative starts, I would. I tried to place a first time order with this company. They did not have 2/3 products I wanted. I ordered the third, although it was not my preferred color. I kept getting messages that the product was going to arrive late and it took so long, I cancelled it because I was going to be out of the country. At least I thought I did. Last week I suddenly received the product, at least 60 days from the time of the original order. It didn't fit and it was scratchy, When I called to return it, they said I had 60 days from the time I ORDERED IT. I WAS ALSO RESPONSIBLE FOR SHIPPING it back. I threw it in the trash. The hassle, lack of customer service, and time I had already dedicated to this endeavor was not worth anymore of my time. The old saying you get what you paid for is very true with this company. Lesson learned.

Shoes were purchased for me and needed to be returned. Customer Service was told I have heart and lung problems from Covid. I was told I could return the unused shoes, and I did in the timeframe I was given via phone conversation. I spent the time and $ to have them sent back. WW spent the time and money to have them returned to the gift-giver with a BOLD note saying: “Return Old/Damaged Merch to Customer“. Apparently, they think their unworn shoes (only 1 was tried on by per pair) is OLD & DAMAGED. Too bad that’s what they think of their items.

Shipping is extremely high. Packages don't arrive as promised and customer services refuses to help or give you your money back. It's disgusting. Multiple attempts to resolve result in more frustration and dead ends. They provide no solutions and don't care.