Woman Within Reviews

I ordered a gray skirt and paid through PayPal...big mistake. I paid in total $13.78 for the skirt. I wanted to return it and exchange for a bigger size. Woman Within does not do exchanges through PayPal. So I said that once I see my refund in PayPal for the skirt, I would re-order another skirt. Then I get the refund notice that they are refunding me $.29! $.29! Because they charged me $7.99 for the skirt because I had a discount and another $7.50 for the return label charge!! And then I am supposed to pay for another skirt?? What? Forget it. Not doing business with them again.

I ordered a bra from this company, Woman Within, in June 2014. I am still waiting for one. They continually send the wrong size. BEWARE!!!! You must pay return shipping on returns, even when their mistake. I did order one pair of capris and two tunics. Total cost for bra, capris, and tunics was $80.00. They have charged over $300.00 to my credit card. They lie on the phone, provide such poor customer service, and cheat you out of your money. I am going to deal with my credit card company and file fraud charges. DO NOT DEAL WITH THIS COMPANY. Oh yeah, and they hang up on the phone if you ask for a manager...

Ordered several items from them. The quality of the items was poor and the prices were way too high. Do not do business with this company because they advertise items that are not worth the high prices they ask. They also do not honor the coupons they advertise. Buyer beware! Do not do business with this company!

I tried to pay online and went through the process of resetting password three times last month; I just attempted to log on today to pay and needed to go through last month's process again; their products are not usually as described; this seems to be the most poorly formed company and I've been a business person for 40-plus years.

Kudos for caring and making everything right!! I look forward to doing much more business with this company!!

I have been a Woman Within customer for at least 15 years. No more. I canceled our $300.00 order. I will shop with a company that wants my business and values my years of patronage. Recently I placed an order, under my long held account, using a relative's credit card, which had a name and address I had used SEVERAL times in the past. They sent me a confirmation email and then I waited. Ten days later my relative called to say she received a postcard from Woman Within asking her to call. The customer service rep at Woman Within said my order was sent to Customer Protection to verify the credit card, but they sent a card to my relative, taking 10 days without filling the order, as, "there was no email or valid phone number on file."

My BIGGEST complaint about this company is that they CATER to PLUS size women, yet have not ONE single plus size model...... REALLY poor advertising!!

To get what you should, be prepared to fight for it. Somehow they LOST all previous orders I had placed proving I had made the required purchases to get a free bra. Well, with proof available and a lot of arguing since they wanted to change their argument to get out of the agreement on a few fronts (no order showing, not enough bras purchased, you were given two accounts when you moved it changed to a new acct number, and finally we sent an email with a 60 day deadline- didn't you get it?) I got results.

We use a credit card when I order from these companies and I placed an order for tank tops in May 2014. Never received them so I called their customer service department. They gave me someone else in the bank. They transferred me to say, "Since you returned items, we don't want to sell to you"! Have you ever heard of that! Like I returned a few items that were too big and the material was not was advertised. So they have the nerve to tell you we don't want your business. Well, I just cancelled the credit card and everything else that goes with these companies. I will take my business elsewhere!

I ordered a pair of boots. The boots did not fit me accordingly to the dimensions on their website and the quality of the boot was poor. They felt like cheap plastic instead of leather. When I returned them with their label they charged me for the delivery and an additional $9.00 receiving charge. The email I received said nothing about any charges, just that they received my item. I therefore assumed I had a zero balance, come to find out that the next month I had all these charges plus a late fee! I ended up paying more than if I would of kept the boots and donating them to charity!

I got the order that I placed, promptly and responded to a survey very positively. Then I got the exact same order delivered again. When I called to report the problem I was told I was paying for both orders or I would have to return them at my own expense.

While I don't have a problem with where my pants were made, it would have been nice if they would have checked the sizing to see if it was accurate. I am an 18W and what they have labeled as 18W is an 18 regular size. There is about a 3-4 inch difference which is rather embarrassing when going to try to button up a pair of pants. All four pair were the wrong size. When I went to the return site it said I would be charged for the return shipping out of my refund or credit (like I would want to try ordering anything else). I guess it is a stupidity charge for being stupid enough to order anything from a catalog like theirs and expecting it to be what I was wanting when I placed the order. From now on I buy my clothes at the store.

Woman Within is a horrible company with spectacularly incompetent people answering the phones in all areas of the company. They try to nickel and dime you to death with their so called coupons and give-a-ways. And when you try to take advantage of their so called offers, they say "well, that's not what the offer said" or they make up something as they go along, leave right there while you are talking to them and trying to resolve the problem. They never show the shipping or tax until AFTER you key in a "coupon" - because after you use your coupon, your shipping and taxes are much higher than without. They will make that money difference up by any means necessary! I don't even know why they bother to have a "customer service department" because they don't listen to you and they talk over you in an argumentative way while you are talking to them. This company may as well be organized crime!

I ordered 3 pairs of jeans and returned all for the next larger size. I was charged $9.99 for shipping and handling and $7.50 for return shipping but never received the larger size requested with the return. When I asked when I could expect to receive the return, I was told there would be no return so I paid $17.49 for nothing! To add insult to injury, if I re-order I would have to pay an additional $9.99 for the items as the coupon I used has expired! I consider this to be an unethical business practice.

I ordered a number of items and they were all too big - I returned everything and was charged shipping to me - shipping for the return and ended up paying $15 for nothing - not one item fit. I asked about their free shipping policy and got the run around - today, there are so many companies that give free shipping and free returns - BEWARE OF THIS ONE. THEY DO NOT!!!!!

On February 4, 2012, I ordered some nice bras to wear when I went to Vegas in May. They were BO till JUNE, I cancelled the order. Tried the company again, ordered 2 bras in a 54C on Dec 7. Got notification they would be BO till Jan 21. Got notification on Jan 20 that they were now BO till Feb 22. Going to be canceling the order. This is ridiculous.

I ordered a pair of boots and when they didn't arrive, I contacted customer service. They informed me they were on back order and would not arrive for another 10+ "business" days. I've been waiting for them for 2 weeks already so this order would take 4 weeks to arrive. I then asked them to cancel my order and they refused and said I would have to ship them back (at my expense mind you) and they would waive the return fee. What return fee? This is unacceptable. I should be able to expect an item to arrive in less than 4 weeks, cancel an order any time before it ships and NEVER have to pay a return fee when they couldn't deliver! UNACCEPTABLE!

When I first purchased with this company, I thought it was a good buying experience. Then I had to contact customer service about something and my opinion changed. I agree with the comments about the poor service from the customer service dept. It is hard to get them to even respond to a question or comment. When they do, it seems they don't have a clue what it is about, or perhaps just don't care. Hopefully, not all their reps. have the same attitude as the ones encountered by myself (and apparently) other customers. Once my account is cleared up with this company, I will not be using them again.

Sorry I can't give them ZERO stars. I got on their Email list but did not order anything. After I lost weight, I had no need for their products. I have requested to get off the mailing list over TWO DOZEN times. And I still get Emails. It's not that big a deal to delete, delete, delete, but it rubs me the wrong way when my request does not work.

I have been previously a good customer of Woman Within. As an example, I have bought approx 11 pairs of jeans in the past yr. I recently ordered 3 pairs of jeans, having gotten a $25.00 coupon from them. I ordered the wrong style #, as the jeans that I ordered and the ones that I like are very similar and are the same price. So when I received the jeans today, I realized my mistake and called them to order the ones that I wanted. I was told that they couldn't honor the $25.00 off because the coupon had expired and it was a different style #.. Again even though they are the exact same price!

I wish I would have read these reviews before I decided to order from Woman Within. The blouse I ordered was much too large so I returned it. When they did not notify me that they had received it and would be sending me the revised size I had indicated on the return slip, I called to see if it had been returned. The person I spoke to took my order and I told her I had requested another size in the return package. But this morning, when I checked my bank account, I find that they have added 2 new charges. I was told I would receive a refund for one of the charges, but the customer rep I talked to was dismissive and impatient and I will still be out almost $16 extra. There seems to be a disconnect between departments here, and no one is particularly interested in helping or communicating with the customer or other departments within the company. I like their items as shown in the catalog, but I am sorry that I gave them access to my checking account. I do not trust them.

Bought a shaper, was terrible. Didn't fit and did nothing that regular underwear would do. Then when I returned it, they charged me $7.50 to ship it back. And why do they put little woman in a 3X? They look ridiculous.

I ordered 2 tops in June, one was on back order so I got it in August. It was so thin and cheap fabric I sent it back with the return label. They e-mailed me that my credit was $2.88 after I paid $11.99 plus $2 shipping. I expected to get my $11.99 but NO, they made me pay the $7.50 for the return label. It didn't say in big letters that I have to pay for that like it should. They are crooks and I will never order any clothing online as a result of this. I would have rather donated the top than be put through this. I also reported them to the FTC.

They emailed me a coupon for a free quilt ($39 value) with purchase. I selected tall jeans and a package of briefs. The quilt has never arrived. Their automated customer support was no help, and a real person emailed it would be sent in a week. A second round of automated customer support produced an automated "Your order is cancelled" and a live email saying coupons are only good "while supplies last." (The quilt appeared on my order form online.) On top of that, the jeans are very thin denim, although they are a bit big around after washing, and certainly not worth $44, while the briefs shrunk so much on a pre-wash (bright colors) that they are unwearable.

I have ordered from Women Within on a few occasions. Several have not been good experiences. Once I called because I had trouble with an online order and they would not help. It was basically a "too bad for you" attitude. This week takes the cake. I ordered three packages of panties. One package was 20% off. I received them in two separate mailings. When I got the first one, they were so huge you could put them on a horse. I sent them back noting the return slip as "too big" and asked for an exchange for a smaller size. I put the code and the price of the smaller size on the return slip. Of my $74 order, they refunded me $46. They charged me for the return shipping and $7.50 for each package. Okay, I was ripping mad, but I bit my tongue. I get an email from them saying my exchange has been shipped.

It started with a $25 coupon to use towards a bra then I got carried away and ordered 6 more. They send me 2 the same then didn't want to send my free weekender because I used a $25 coupon. I don't think a coupon is the same as a free gift. Then the second lady was so rude. They need better operators. They sure got my last order August 30, 2013. Thanks for your loss of respect. What happen to customers always right.

I placed an order of 3 two-piece swimsuits to to be sent to my summer address. After three weeks and numerous calls, I'm finally told they suspected credit card fraud because this was shipped to a different address. After proving I was who I said I was, the mentally challenged person on the phone took my order to expedite my shipment so I could get the suits in two days, then told me only the bottoms were available! STUPID, STUPID, STUPID idiots working here and the customers are always wrong!

I had ordered 6 tank tops in June 2013. I thought since they were All cotton get extra size up. Well I received them, tried them on and WOW way too big. I called customer service and asked for an exchange. She asked me "Were they too small?" (How insulting to me) I told her NO! They were too BIG! I asked them if I could send them back and exchange them for a 3X and in same colors. They told me I had to give them my credit card info again, and order another set of 6 FIRST, before they would exchange anything. So now I am stuck with shirts that don't fit right and already spent another $40 to fix them which didn't help. In my opinion for tank tees, ONE SIZE doesn't NOT fit all!!

I called to correct an error with your online service; I ordered two colors of the same item, item #: 0030-05707-1092. Each Big Shirt comes with a free tank, but when the server takes you to the choice of tank tops, it will only allow you one color for both tanks and that's not right! I ordered one Vibrant Green Big Shirt and one Bright Cherry Big Shirt and expected to get a matching tank top with each shirt. This was not possible.

I used to have an account with this company, as a full figured woman, with very bad health and the bloated fat body to prove it. I found the products to be cheaply made, highly priced, difficult to receive, and usually made in so many foreign countries, that when ordering, even the customer service people could not always access what garments were made from nor where they were made. I now am full on vegan, and my health has improved. I wear a size 9/10 jean, a 36 D, and have a 22-inch waist. Their sizes sometimes go to a size 12; they no longer can fit me. So even if I wanted to deal with them and their strange practices, they are of no use to me. I do not wear polyesters, a favorite fabric of WW; I wear natural fabrics only. And I prefer to buy gently used classics, as I refuse to pay these prices for synthetics, or for natural fabrics in other stores which may be able to fit me. I believe in buying American. I believe in recycling everything, and I prefer to support local businesses, not corporations.

I phoned in this morning to cancel an order I had placed online last night. My account showed that it had not been processed as yet. I was told that I could not cancel it and would have to return it (incurring return costs of course). The items will be returned. I have had several bad experiences with this company and I will absolutely not order from them again.

I received a wrong item. The lady (customer service representative) told me to keep the item since I do not want to spend any more money on refund (international shipping), and they will refund me within 5 business days. No reference number was given. Lie! I received no money, so I called again. Now, I have to return the item, spend more on shipping, and no guarantee that there will be a refund. I still have no reference number to the case. This is the worst online experience.

The products are poor quality, customer service is non-existent and they will fill your inbox no matter how many times you unsubscribe or contact customer service.

Merchandise was not as described. Return resulted in only 1/3 of purchase price being refunded. Basically, they lied about what they sold us and when we returned it, they stole 2/3 of the purchase price. I would never recommend dealing with this company under any circumstances.

I placed an order and the customer service rep told me to get a WW card that was free with no interest! I asked her 3 times & she replied, "No interest." It's 24% interest! I cancelled the card and they reported me to all of the credit reporting agencies, and I'm trying to buy a house! They haven't even sent me a bill yet! I tried to pay on the phone and they wanted $15 to pay my bill! This is a horrible, lying company that should be out of business!

I purchased an item on sale. It was way too big. I could not exchange it, had to purchase another one and pay shipping both ways, and those charges were very high. Plus, I was charged $5.00 more for the exchanged item! It is not worth the cost of sending it back again since at this point, I'd end up paying them to take it back...

I bought 2 v-neck tops - I received 1 - washed it, and found a hole starting on the front. I sent it back. I got the second one, washed it 1 time - same thing, but the hole was on the bottom! The only difference in the quality was where the hole started. I would not recommend buying from them... ever! I would be amiss if I didn't mention they charge you for returns of their garbage clothing, the nerve! They make money on shipping - not on clothing.

I ordered an eGift card on 12/18/12 and was told I would have it in a couple of days. This was a Christmas gift. I called on 12/22 and they said I would have it in the email the next day. It was not there! I called again on 12/24 and they said it was emailed to me but they couldn't find record of it on their end. That tells me it was never sent! They guy said he could give me a card number but not a code which means it would be useless. He said the only thing he could do is cancel and process a new order. I had to give a raincheck to a family member for Christmas. That did not make me happy!

I ordered a gift card on 12/11/12. It was supposed to arrive by 12/17/12, plenty of time for Christmas. On 12/19/12, I called and they told me they shipped it. It's still not here on the 22. I called again. The person canceled and told me I would have an eCard in my email by Christmas. It never arrived. They have no explanation. I called on 12/26 2012. They said they would refund my money. They can charge right away but takes longer for refund. I decided to go to a different retailer. I received an ecard within 5 minutes. I'm done with them. I have spent a lot over the years there. They apparently don't care to keep customers.

I ordered $300 to $400 worth of clothing and did not receive 3 items I was charged for. I emailed Customer Service and got a response back asking if I received items I did not order. I did not and stated that. After my reply, I did not receive any further emails. I sent 3 more emails and still there is no response. It is now too late to file a complaint with my credit card regarding Woman Within's outright theft. Buyers Beware.

On August 7, 2012, I ordered shorts from Woman Within. When I received the shorts, one pair was way too big, even though they were both the same size. I returned the too big pair via Staples UPS service. I was credited to my Visa account for what I thought was the shipping charge from the original order. I never received the credit to my Visa for the returned shorts or an exchange pair. I called today (11/5/12) and was told that the credit I received was for 1/2 the price of the returned shorts. When I asked why only 1/2, I was told that is their policy if an item is returned because of size. So if something you order is too small or too big, you only receive 1/2 of the cost. Stay away from this company. I'm not sure this is even legal. Do not order anything from then. Let others know this.

Quality has been going down for years. Sizes are way off. Knits and t-shirts run large - 2 sizes or more too big - and woven fabrics are not proportionate. I purchased their patented bra design - Comfort Choice with the half wire. I wore this one day, and the wires broke through the fabric! Totally poor quality! I bought a dress, and seams unraveled when washed. Night gown is 2 sizes too big!

Their products are of extremely poor quality and their sizing is way off. With everything that I ordered, I measured myself by their size chart and could have fit 2 of me in the items. When I returned them and ordered 2 sizes smaller, they were still huge. I was double-billed on everything I ordered so I had to waste my time calling and getting transferred from one person to another; however, I am still waiting for credits to show on my CC statement. The fabrics are of poor quality - anything with fleece pills after the 1st wash and the cottons stretch in the wrong direction. There is no quality in this company at all. They are affiliated with Roaman's, OneStopPlus, and numerous other companies. Buyers beware: the clothes do not last.

Woman Within regularly sends out damaged merchandise and then tries to charge a re-stocking fee on it when refunding. They know most people will not hassle with the time it takes to get this resolved so they make a profit on damaged merchandise even if it is returned to them. 75% of items I've purchased from them in the past have been damaged. I've had to call or email back and forth numerous times to get my proper refund. It is a waste of my time & is very frustrating - I'll never order from them again.

On Monday, the 27th of 2010, I received a package from Woman Within and the shipment didn't have all the items that I had ordered. As I did not receive what I ordered, I called the company and was told that all items in my order weren't shipped out at one time. I went back online to my account to find a tracking number and see if my order was shipped out to me. I came to find out it was not shipped so I called the company again and politely asked them to check to see what was going on with my order. I spoke to a customer representative and her name was Tacara. She apologized for that and said she was sorry about all the items that I had ordered were not shipped out to me at one time.

Charges made to credit card without authorization. They're preying on senior citizens, representing companies with confusing advertising. My mother unwittingly signed up for a cosmetic subscription. Also, she was charged for other purchases on Woman Within credit card rather than her Chase which is what she wanted. Return credits and cancellations were not reflected. A processing fee charged because she has no computer access. A total confusion.

I was a very loyal customer of Lane Bryant for far over approximately 30 years. I say this amount because my children, with the youngest one now 38, were youngsters at the time. I worked very hard on trying to keep my payments up. Yes, I fell behind from time to time, but I always got caught up. Well, approximately two years ago, my account was transferred to a Woman Within account. Even before the transfer, any new purchases I made, I would write out a check for the total amount instead of adding to my credit amount. I do this with all orders that I make now because I am up in age, now 81 years old, and I have been trying to pay everything off so that I will not leave a bill for my children when I pass on. With making purchases like this, I would often miscalculate the correct amount and so I would often get small credits or checks from the various companies I was dealing with. With handling my business like this, you would assume that my bills were decreasing instead of increasing.

I first applied for a Lane Bryant catalog and credit card. They then sent a woman within catalog which I had ordered several items. Later they asked if I would fill out a survey for them for discounts on products. A few weeks later I found a $14.95 charge on my bank statement for UMG money ahead. I said I did not ask for this. The bank said it came from a woman within survey I completed. This was in fine print that I never noticed. I was furious. I called to cancel every thing I have through Lane Bryant, Woman Within & all catalogs and accounts. This is so bogus. No physical damage, I was just amazed at how crooked companies work. I will never deal with them again!

First off...this phone number is the one that they put in the letter for contacting them...it is a number for Dell that is no longer in service! Anyway, I have been trying to close this account since September, 2007. I had always paid my bill online, but about every 5-6 months, I couldn't get in to pay the bill, which went to having to call to make payment by phone, which was a $10.00 charge for paying by phone.