1.5/5 (358 reviews)

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Overall Rating1.5 out of 5
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About Wayfair

Wayfair is an online retailer that sells furniture and household items, including fixtures, appliances and cookware. With the "Room Ideas" section of its website, customers can explore curated home design styles and purchase items from those collections. Most items are eligible for returns and full refunds within 30 days of delivery. The Wayfair Credit Card Program lets you receive discounts, financing and credit rewards.

Pros & Cons


  • Rewards and perks
  • Product variety
  • Low delivery fee
  • Registry option


  • Assembly required
  • Some items are pricey

Bottom Line

Wayfair sells a variety of home goods and furniture. The website offers 3D visualization tools, gift registries and store credit cards. Customers can use filters on the company's website to make searching easier.

Top Wayfair Reviews

Rated with 5 stars

Decorated my whole house through Wayfair. I have to say, I was skeptical about ordering online, but Wayfair made it not only very easy, but I was able to keep within my budget and...

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Rated with 5 stars

I ordered a cocktail table from Wayfair. After reading some reviews I became apprehensive, but I had a great experience, I received both email and texts advising of delivery date ...

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Wayfair products and website features

Wayfair’s inventory is made of home goods across several categories. Some of the most popular categories include:

  • Furniture: Sofas, coffee tables, TV stands, headboards, dining tables and desks
  • Bed & bath: Comforters, quilts, linens, pillows, mirrors, towels and shower curtains
  • Kitchen: Dinnerware, drinkware, cookware, utensils, appliances and food storage
  • Baby & kids: Cribs, beds, dressers, organizers, bookcases and outdoor toys
  • Storage: Shelves, racks, cabinets, drawers and baskets for all room types
  • Lighting: Chandeliers, sconces, lamps, shades and landscape and solar lighting
  • Outdoor: Furniture, grills, planters, fire pits, trampolines, sandboxes and mailboxes

You can create lists and registries on Wayfair’s website to save wanted items or notify family and friends about particular items on a gift wish list. You must have an account to create a list or registry, but you don’t need an account to shop from one. All registry items include free shipping.

Another helpful feature on Wayfair’s website is the 3D visualization tool, which gives you the ability to create and save rooms to help plan and visualize specific items or furniture in your home.

You can download the Wayfair app to quickly access the company’s extensive catalog, visualize products in your space with the “View in Room” feature, track packages and more.

Wayfair prices

Wayfair offers products ranging from budget items to luxury pieces, so pricing varies based on what you’re shopping for. For budget-conscious shoppers, Wayfair provides a filter-sorting system that lets you look up items by price, sort from low to high or set a custom range.

Wayfair shipping cost

Most orders from Wayfair include free shipping, but the company charges a flat rate of $4.99 for any order less than $35.

Wayfair credit card

The company offers a store credit card that can be used at all Wayfair-managed brands, including AllModern, Birch Lane, Joss & Main and Perigold. Using the card gives you free shipping with no order minimum and other rewards, such as 3% back in rewards or special financing. The card has no annual fee, and it typically includes an introductory offer.

Wayfair FAQ

Is Wayfair owned by Walmart or Amazon?
Neither Walmart or Amazon owns Wayfair. Wayfair was founded by Niraj Shah and Steve Conine in 2002.
Is AllModern part of Wayfair?
Yes, Wayfair operates five branded retail websites, including Wayfair. The other sites are AllModern, Birch Lane, Joss & Main and Perigold.
Is Wayfair a reliable website?
The Wayfair site is reliable and used by consumers across the United States. To view customers’ experiences with Wayfair and its website, read our most recent reviews.
Is Wayfair good quality?
Products on the Wayfair site are good quality, though the company does not manufacture the products it sells. Customers who are unhappy with their purchase can return or exchange the item at no cost.

Is Wayfair legit?

Yes, Wayfair is a legitimate company with safe practices surrounding shopping, shipping and consumer privacy. Wayfair provides customers with a one-stop shopping experience that lets you purchase home goods, furniture and appliances from one site. The company has several features on its website and app to help shoppers visualize Wayfair products in their home, which is helpful to online shoppers. Some items can be pricey, but Wayfair offers a vast selection of products at a range of price points.

Wayfair Reviews

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  • Rated with 5 stars
  • Rated with 4 stars
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  • Rated with 2 stars
  • Rated with 1 star

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Page 1 Reviews 0 - 6
Rated with 5 stars
Verified Reviewer
Original review: Dec. 30, 2022

Ordering an expensive chair online without seeing and touching it was a bit scary. They had exactly what my wife was looking for and at a reasonable price. We ordered it and received it within a week. The packing was excellent, and the speed of delivery was great. The workmanship of the chair was also fantastic. I was quite Leery about getting it online, but I am pleased and happy with our new chair.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 26, 2022

My experience with Wayfair was amazing. The furniture I purchased was beautiful, affordable and good quality which was delivered fast but my appreciation for this company is their outstanding customer service. If not better but at least as good as Costco and Amazon. Thank you Wayfair for your great service

6 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 19, 2022

    I bought a rug and living room table, both on sale and very reasonable for a retired senior. I made a mistake and ordered the wrong size and then they replaced it, but the color was the wrong one. When I told them how much I had to pay for the help to put the rugs down, move furniture and help with the packaging for the returns, they deducted all that from the rug price. The rug is beautiful and so is the table. There is never a problem with Wayfair about returns. Each time I've called with a problem, the CS Rep goes above and beyond to resolve it, staying on until the problem is resolved. Yes, some of their products are not on a par with Ethan Allen or other high-priced furniture stores, but these items are sturdy, well-made and will last, and are very beautiful. Another good thing with Wayfair is the large selection for every type of furniture. I shopped until I found what I wanted.

    19 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 4, 2022

    The materials and diagram-based instructions are great. I would have given them 5 points but for one serious defect: They tried to cut costs by providing a soft aluminum square Allen wrench that warped and was unusable before even finishing half the assembly. I had to go buy an iron wrench to complete the assembly. If they replace the Allen wrench with an iron one, this would be a really great deal.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 22, 2023

    We purchased a 23L Electric Cigar Humidor by Needone from Wayfair on 4/29. Our neighbor also purchased one at the same time to which they received theirs the following week. We started tracking our humidor on May 7 and had a new delivery date from May 9th now to Nov 11th 2023. I called Wayfair to find out how the date changes so drastic only to be told a label has been created and we are waiting for the courier to pick the item up.

    I waited and waited and finally called back because the humidor never arrived. I have called several times to have the item shipped out only for them to keep saying a label has been created. I have told them several times on the website you all have an estimated ship date of May 12-14, then as days go by it’s May 15-17 and so on. No one can seem to do a little research on their job to actually have the item shipped other than to keep saying a label is created. When you ask for a manager no one wants to transfer you. They always say they are a senior representative. This is so frustrating. I have reported them to the BBB. This is my last purchase from Wayfair. I have even sent them the email that shows where the website says you order this date and the estimated shipping is this date. Bad for business. BUYER BEWARE!! I will be reaching out to their corporate office also.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 19, 2023

    I've purchased a few times furniture, always arrives damaged. When I call for a replacement they offer 10% discount to keep it! It was obviously damaged before packaging, so they are selling seconds. I even had a marble coffee table delivered that had chunks missing! Never again.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 19, 2023

    I am not generally one to complain, as I know things happen. However, I am very disappointed in my experience and hope it doesn’t happen to others. I purchased a vaccuum that was estimated to be delivered May 8. On May 10 it still had not shipped. I contacted customer service and was told they would look into it. As of May 17, my order info had never been updated, still showing an estimated delivery date and of May 8 but still not shipped. Ultimately I contacted customer service 3 times before I actually received any type of update. That update told me that the warehouse would not respond and they were cancelling my order. I decided to try and give it another chance because the price was was right and they just went ahead and cancelled that one too. Ultimately it was a super frustrating experience and hopefully others have a better one.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: May 18, 2023

    We were DUMB Enough to make an order with Wayfair- Proceeding our payment, The *Wayfair people begin calling our phones, promoting themselves, making promises, suggesting this-that-the other etc etc.. Meanwhile- We are Still Waiting what we purchased! Just hung up phone with customer service and we're told that NO HELP is AVAIL until whenever the order arrives. (LOL) Hung Up Phone and Said---> Bye Bye Wayfair...(We're calling our bank) shut down the payment! This wayfair is some sort of Borderline Online Scam

    4 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 12, 2023

    I purchased a dining set from Wayfair on 4/22/23. I paid for full service delivery and when the delivery team showed up on 5/5 to assemble there was no hardware, not a single screw. So the box was left open on my dining floor with Wayfair saying the parts would be shipped. Long story long, after calling a week later when no parts had been shipped yet, I receive an email saying the parts are unavailable and anticipated date was now 5/22. At that point I decided to return the item. I spoke with Jasmine at Wayfair who told me I have to contact the manufacturer because it is their item. But, I bought the item from Wayfair, Wayfair took my money so why are they suddenly saying “not our problem”.

    Then I speak to a supervisor Jonathan who starts trying to find me a hardware list and assembly instructions so I can go hunt down all the hardware and assemble myself. Jonathan couldn’t find a hardware list and said he’d look into this more and call me back despite me saying repeatedly I shouldn’t have to do this and I don’t want the table after this mess. Jonathan never called back. On my 5th call and hours of my time going through the whole situation over & over I speak with a woman (from Wayfair) who processes my return within minutes. So, Wayfair ultimately handled the situation but made it very difficult. I’ve shopped at Wayfair for 8 yrs and this is the first bad experience. I will continue to shop there and recommend them, but I do not recommend purchasing furniture, especially if the merchant is Winston Porter.

    7 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: May 11, 2023

    I ordered a couple rugs from Wayfair & that was fine, kind of difficult to screw that up. I thought I would give them a try with something a bit larger / more complex & I ordered a small patio set. There were some quality issues from the manufacturer, which is not their fault, however, to resolve the issue, You get to do the job that Wayfair should be doing in dealing with the manufacturer of the product. When You call, they pass You on to the manufacturer to deal with them via email only. So Wayfair collects Your money, however, if there's issues, Wayfair throws their hands up & won't help You. I will not be placing another order with them & I would definitely not recommend them for any furniture purchase outside of very simple things that don't require any assembly (rugs, pillows, blankets, wall hangings etc.) I am staying away from Wayfair in the future.

    Chuck **

    7 people found this review helpful
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    Wayfair Company Information

    Company Name:
    Formerly Named:
    4 Copley Place, 7th Floor
    Postal Code:
    United States