Wayfair

Ordering an expensive chair online without seeing and touching it was a bit scary. They had exactly what my wife was looking for and at a reasonable price. We ordered it and received it within a week. The packing was excellent, and the speed of delivery was great. The workmanship of the chair was also fantastic. I was quite Leery about getting it online, but I am pleased and happy with our new chair.

My experience with Wayfair was amazing. The furniture I purchased was beautiful, affordable and good quality which was delivered fast but my appreciation for this company is their outstanding customer service. If not better but at least as good as Costco and Amazon. Thank you Wayfair for your great service

I bought a rug and living room table, both on sale and very reasonable for a retired senior. I made a mistake and ordered the wrong size and then they replaced it, but the color was the wrong one. When I told them how much I had to pay for the help to put the rugs down, move furniture and help with the packaging for the returns, they deducted all that from the rug price. The rug is beautiful and so is the table. There is never a problem with Wayfair about returns. Each time I've called with a problem, the CS Rep goes above and beyond to resolve it, staying on until the problem is resolved. Yes, some of their products are not on a par with Ethan Allen or other high-priced furniture stores, but these items are sturdy, well-made and will last, and are very beautiful. Another good thing with Wayfair is the large selection for every type of furniture. I shopped until I found what I wanted.

The materials and diagram-based instructions are great. I would have given them 5 points but for one serious defect: They tried to cut costs by providing a soft aluminum square Allen wrench that warped and was unusable before even finishing half the assembly. I had to go buy an iron wrench to complete the assembly. If they replace the Allen wrench with an iron one, this would be a really great deal.

We purchased a 23L Electric Cigar Humidor by Needone from Wayfair on 4/29. Our neighbor also purchased one at the same time to which they received theirs the following week. We started tracking our humidor on May 7 and had a new delivery date from May 9th now to Nov 11th 2023. I called Wayfair to find out how the date changes so drastic only to be told a label has been created and we are waiting for the courier to pick the item up.

I've purchased a few times furniture, always arrives damaged. When I call for a replacement they offer 10% discount to keep it! It was obviously damaged before packaging, so they are selling seconds. I even had a marble coffee table delivered that had chunks missing! Never again.

I am not generally one to complain, as I know things happen. However, I am very disappointed in my experience and hope it doesn’t happen to others. I purchased a vaccuum that was estimated to be delivered May 8. On May 10 it still had not shipped. I contacted customer service and was told they would look into it. As of May 17, my order info had never been updated, still showing an estimated delivery date and of May 8 but still not shipped. Ultimately I contacted customer service 3 times before I actually received any type of update. That update told me that the warehouse would not respond and they were cancelling my order. I decided to try and give it another chance because the price was was right and they just went ahead and cancelled that one too. Ultimately it was a super frustrating experience and hopefully others have a better one.

We were DUMB Enough to make an order with Wayfair- Proceeding our payment, The *Wayfair people begin calling our phones, promoting themselves, making promises, suggesting this-that-the other etc etc.. Meanwhile- We are Still Waiting what we purchased! Just hung up phone with customer service and we're told that NO HELP is AVAIL until whenever the order arrives. (LOL) Hung Up Phone and Said---> Bye Bye Wayfair...(We're calling our bank) shut down the payment! This wayfair is some sort of Borderline Online Scam

I purchased a dining set from Wayfair on 4/22/23. I paid for full service delivery and when the delivery team showed up on 5/5 to assemble there was no hardware, not a single screw. So the box was left open on my dining floor with Wayfair saying the parts would be shipped. Long story long, after calling a week later when no parts had been shipped yet, I receive an email saying the parts are unavailable and anticipated date was now 5/22. At that point I decided to return the item. I spoke with Jasmine at Wayfair who told me I have to contact the manufacturer because it is their item. But, I bought the item from Wayfair, Wayfair took my money so why are they suddenly saying “not our problem”.

I ordered a couple rugs from Wayfair & that was fine, kind of difficult to screw that up. I thought I would give them a try with something a bit larger / more complex & I ordered a small patio set. There were some quality issues from the manufacturer, which is not their fault, however, to resolve the issue, You get to do the job that Wayfair should be doing in dealing with the manufacturer of the product. When You call, they pass You on to the manufacturer to deal with them via email only. So Wayfair collects Your money, however, if there's issues, Wayfair throws their hands up & won't help You. I will not be placing another order with them & I would definitely not recommend them for any furniture purchase outside of very simple things that don't require any assembly (rugs, pillows, blankets, wall hangings etc.) I am staying away from Wayfair in the future.