Wayfair Reviews

I ordered ceiling fans from Wayfair a few years ago. Swore I'd never buy from them after they inundated me with non-stop emails. But I had a fan quit and, wanting them all to be alike, I ordered from Wayfair. The emails started immediately. Regretting my decision, I chose to cancel the order one hour after I placed it. Wayfair said it couldn't be cancelled. Needless to say, I've learned lesson and will never order from Wayfair again - even if it means my fans don't match.

This was the worst experience I have ever had. They 1st shipped the wrong/cancelled bed, which I was not aware of. The installer comes and it is the wrong bed. I had to pay to ship it back. Then the correct bed comes and Angie was supposed to put it together, after 3 appointments for installation I am now being told that Angie does not do installation for Murphy beds. Now I have to return the bed which now is costing another $100.00 dollars. Beware of what you are told on the phone because customer service has no knowledge of the products. The supposed professional I spoke to schedule the installation. She should have known that Angie does not install Murphey beds. What a disaster and expense to myself.

I've bought both an AC and a refrigerator from Wayfair, but I will never shop there again. Not because of the products--the AC has lasted for years, and the fridge came defective, and Wayfair immediately replaced it at no cost, though it only lasted until it was out of warranty a year later--but because of the newsletter I just received. "AI Inspiration Is Here."

Almost exactly 2 months ago I ordered an expensive set of shelves for my closet to organize shoes. One of the parts was damaged in shipping. We went online and worked through the process for over a week with hardly any response, but definitely no details on our placement piece. I went online and offered a negative review. Then they reached back out to me and told me they had shipped the part. The part was supposed be delivered the 20th. But, at this posting, I still do not have it. I’ve learned my lesson, and I will never order from them again.

I can't attest to the product because it never arrived. The site kept saying it would arrive on a past due date. I had to call and cancel the order. In past my daughter ordered a patio set that took 7 weeks to arrive.

I have been a faithful Wayfair customer for years and have spent thousands of dollars there. I recently purchased a Elkay refrigerated filtered water dispenser for $1288 on August 17 and my order was subsequently canceled. I then re-purchased it the next day for the same price and that order was canceled. Three days later I went back to re-order it. The price had increased $600 and they still canceled my order again. On speaking with Wayfair customer service, they were told that the pricing was a mistake and that the manufacturer could not honor that price and that was why my orders were canceled. My complaint was if Wayfair advertises at that price then they need to honor the price despite what the manufacturer says. Customer service would do nothing to fix this. They would rather lose a lifetime customer than sell a product for the price that they advertised.. Beyond frustrated and disappointed in this company!

This review is for the Wayfair Customer Service I experienced. I do not know in which country they are based but twice I tried to get a return shipping label for an item that was worse than some items from that wholesale shipper that begins with "T". The first one took almost half an hour asking the same questions and leaving me on hold. Then, he promised to have someone else call to complete the request. No one called back. On the second call the foreign guy kept telling me to go online to do returns. I told him I could not make it mail a return label that way and he proceeded to curse me like he was my PIMP and I had kept his money. WHOA!! Outsourcing jobs is not new; but now we must be subjected to blatant disrespect in addition to inferior quality products?

Do not order assembly services from Wayfair. I chose assembly for a desk, and was given a professional from Angi furniture assembly service. The person came to my house and began assembling the desk in my daughter's room. After 90 minutes, with no forewarning, the guy walked out and told me the "time was up." I was totally shocked. I assumed he would work until the job was completed, but no. He said Wayfair only paid for 90 minutes. This was a complicated desk with a hutch that was never going to be completed in that timeframe. He left my daughter's room a complete mess.

★☆☆☆☆ Absolutely Terrible Delivery Service — Wayfair Has Completely Failed. Wayfair’s Full-Service Delivery is an additional-fee service that is supposed to take the hassle out of furniture delivery by assembling the furniture and placing it in the room of your choice. Unfortunately, my experience was anything but “full service.” My furniture was delivered on Monday, and the delivery crew encountered a problem getting one of the pieces upstairs. I understand that unexpected problems can happen during a delivery. What is completely unacceptable is what happened afterward.

They asked for my opinion after my order was placed and before I received my item. So I gave them my opinion: You shouldn’t hold people hostage to a 10% discount code by tracking personal IP address information and training “customer service” reps to decline adding the code after the sale is completed. It’s discriminatory toward those who are less technically inclined and unaware of the process involving cancelling the existing order, applying for the discount code in a new browser while in incognito mode and placing a new order with a different email address.

I ordered a chandelier and paid Wayfair $265 upfront for professional installation. On the day of installation, the contractor (Angi) told me the job required scaffolding that wasn't included, and quoted an additional $465 on the spot — nearly double what I'd already paid. When I pushed back, I was told there was nothing that could be done about it.

The absolute worst. If you are ordering multiple products DON'T. Delivery is not what you scheduled. It's when they fell like it. I am moving into Phila. and needed an entire 2 bedroom apartment. I worked with a concierge to order and schedule my delivery - I need to reserve elevators. Every day I get emails and phone calls to change the delivery, telling me the damage pieces they delivered I need to take to Fed ex... and also the items that were delivered that I did not order.

I bought the Stavern Mid-Century Natural Platform Bed from Wayfair. I made a mistake on the assembly, I looked at instruction 3 instead of 2 and put the wrong size screw in the top of the headboard and it went completely through! My mistake! I was totally fine with purchasing the piece I ruined. I contacted the info on the instructions and their response was they do not carry parts and I could put stickers on it! So, I went online and looked for the manufacturer, Bay Isle Home and sent them an email. It never got delivered, they didn't accept the email even though the email was listed on their website. I won't order furniture from Wayfair again. Or really any online company.

Very disappointed with Wayfair’s price‑adjustment policy or lack of one. I purchased the Ellettsville Sideboard two weeks ago, and the price has already dropped by $666. When I contacted customer service, I was told they do not offer refunds or credits for price differences. Their only suggestion was to return the item once it arrives.

If y'all buy something from Wayfair be prepared to pay to send it back. Even if you canceled it, and they confirmed the cancellation, and sent it anyway, they're going to charge you to return it. I have been an good customer of theirs for many years. They don't care. They absolutely do not care. Never again.

I bought an air conditioner from Wayfair, after just over a year the unit failed, way fair said too bad tough, I bought an air conditioner from Aldi and have used it for five years and it has never failed me. I will never buy from way fair again!

I purchased a kitchen island rolling cart & paid for professional assembly. Was cancelled on twice, had a no show as well as a no call to reschedule! It was near impossible to actually speak with someone about the matter & every time I contacted them about the issue I had to give the description & order number over & over again! Will never do that again!!

I purchased an item from Wayfair at a discounted price, and my order was successfully placed. I did not cancel it. Wayfair later canceled the order because of a shipping/fulfillment issue on their end. The frustrating part is that the same item is still available on their website, but now at a higher price. I contacted customer service and asked them to honor the price I had already purchased the item for. This was not a normal price-match request—I had already placed the order at that price before Wayfair canceled it.

I cancelled an order with a coupon. Now they won't honor it since it was technically "used." Really...You just lost my business.

I was trying to get a $5 coupon and these thieves charged me $29 on a subscription that I never wanted. Went straight to payment on PayPal without any way for me to cancel it. Now they refuse to cancel and told me there’s nothing I can do. I already contacted American Express.

Wayfair actually does not deserve any stars at all. I tried using their chat online to ask some questions on if they ship furniture to my State, they asked for my address so I typed it in and they never got back to me. Sounds to me they don't care about their customers or want new ones.

First time and last buying with this company. Worst of the Worst customer service. So hard to make a return. They are in Morocco and trust me they don't cooperate. No more.

I ordered an armoire from Wayfair about a month ago, and it has been one of the most frustrating shopping experiences I’ve had. The first armoire arrived damaged, so Wayfair sent a replacement at no additional cost. Unfortunately, the second one also arrived damaged. Both deliveries were scheduled early in the morning for my convenience so I could still make it to work, but I ended up having to cancel work twice because of these deliveries. To make matters worse, I was expected to pack the damaged furniture into five large boxes for FedEx pickup. That is an unreasonable amount of work for a customer when the damage wasn’t my fault.

They don't allow returns for defective products. I ordered a Hamilton food steamer. The day after I received, I tried using it. It stopped working. Day 1. Their website says they take returns but it is false. They don't. There is no customer service to speak to but a chat. The customer service chat can take up to 15 minutes to respond to 1 question. After 1 hour, I couldn't get a straight answer about their return policy. All they do is give you the manufacturer number to call. I tried customer service a second time & exact same issue. The customer service maybe Ai? I've never heard of a major company that doesn't accept returns on defective products. I filed a complaint with BBB. Wayfair responded & said they would be taking care of. They haven't. I highly recommend that you don't buy from Wayfair.

On 7/27/26 I ordered a Sintered Stone dining table (item# W117904335) and under the item it state "free full services" and when I checked out, it gives me the option to pick service which stated and quote: "(FREE $99.99: Full Service Delivery We'll carry your item(s) to a room of your choice, assemble (if needed), and remove all packaging – an effortless and stress-free experience."

Absolutely useless and terrible customer service. They shipped the wrong item to us, then after an hour talking to customer service agree to pick up the item from our house and ship a replacement. I confirmed our address and the pickup was scheduled for the next day. After they didn't pick up the package I realized they had put in the wrong address. Not the address it was delivered to and I confirmed. Contacted them and was told even though it was their error, I had to contact FedEx and figure it out. Then, I checked the replacement item and saw they had also put the wrong address there. I contacted them again and even though it was listed as in pretransit they couldn't do anything about it. No solutions or even a coupon. Nothing to show they cared about their multitude of mistakes. So now we have to wait until it is delivered to the wrong address before we can attempt to have it fixed.

Wayfair is USELESS AND A WASTE OF TIME AND MONEY! DO NOT BUY FROM WAYFAIR. Their arrival dates are BS and they won't reimburse you for lost time if you miss the assembly date because the wayfair website said it would arrive on a specific date.

I was on a “waiting list” for an end table that I wanted. I received an email and went on line to order it at that time. I was having trouble completing the sale so I had to use chat. They helped me complete the sale. At that time I found out that they only accept tax exempt for business accounts & not personal accounts. (My husband is 100% disabled military) They do not give military discounts either. Once the sale was complete, I received an email confirming my purchase but the item was out of stock & it would be sent to me when it was back in stock. (approx 15 weeks!!)

Purchased a Pizzello pizza oven through Wayfair. Used it only occasionally (three times) before the lighter/sparker quit working. I contacted Pizzello. Their customer service "thing" said, "Sorry, we'll take care of that." After exchange after exchange they said, "Nope, we're not going to take care of this." If you want a pizza oven buy an Ooni or some other reputable brand. I am left with a very unique looking boat anchor.

I ordered a mattress 3 weeks prior to company visiting from out of state. I was told a delivery date of the 16th. It didn't show and it was pushed to the 17th-18th of the month. I chatted with customer service to get a guaranteed delivery date, and was told the 18th. On the 19th it was pushed to a 22nd delivery. And by that time it would be too late. I had to jump through hoop after hoop to get it canceled. Then with a confirmation number of being canceled, it showed up on my porch on the 25th! I just spent days jumping through even more hoops to get it picked up and returned. It's STILL ON MY PORCH. Wayfair told me to contact FedEx. FedEx told me to contact Wayfair. Email from Wayfair had a phone number listed for help, missing 3 digits!!! Couldn't call anyone. Ridiculous. Ended up ordering the exact same thing on Amazon and it delivered a day early! Wayfair has officially lost my business.

Zero stars if I could. Sent packages that had been torn opened. They slapped on some packing tape and sent. One item was damaged. Security Tape on others were opened. They wanted me to pay return shipping. I refused. It then took 22 texts for them to send the 3 FedEx labels. I watched the driver take them 3 packages. Now they are not refunding me for one item. Said they didn’t get it. THE WORST

I have been using Wayfair for years. Sometimes they sell good stuff but recently I have some really bad experiences. One time they sent wrong area rug (I bought black and white and they sent colorful area rug with multiple colors). They tried not to return that and put “hold” on my return item for 3 days I think but I kept calling them and then they returns it after 10 days for phone calls. The representatives always pretend they are helping out but most of the time they are not, they just try to avoid bad rating on their surveys.

I ordered a wood spice rack a month ago. Every time I checked the website it says “delayed”… no explanation! I also bought the Wayfair Rewards program that I joined to get better price. I finally cancelled the order (never got explanation on delay reason) but was told they couldn’t refund the $24+ spent on rewards program. So, I didn’t get anything tangible but it cost me $24+!! I won’t buy from them again!

I would give zero stars is I could. Buyers beware of Wayfair's corrupt business practices! Be aware that if wayfair sends you items that are broken during shipping... and if the boxes are destroyed.... The customer is responsible for purchasing new boxes and returning the shattered, broken and bent items back on their own dime before they will issue you a refund.... even for a small dollar amount like $57. Wayfair is built to steal your money with their corrupt policies. All of their products are cheaply made overseas. The quality is awful, yet the prices are not cheap. This is cheap garbage made for pennies overseas and it shows! Shop elsewhere.... Even temu is better!!!

If I could give zero stars I would. First time ordering, furniture came in damaged box, missing hardware... weeks to resolve. Customer service started off very responsive, but then stopped responding completely. Use any other online store... NOT Wayfair. It's terrible!! Nothing but a headache.

I ordered a $1,500 couch set. I received an order confirmation and an order cancellation at the same time. I called support. She couldn't tell me what happened but "fixed" it for me. I looked at my card, and I now had two $1,500 charges. I called support again. She "fixed" it for me. I looked at my account, and I now had nothing on order and still had two $1,500 charges. I called support a third time. This time, she wanted to add a third $1,500 charge to my card to reorder the set that they canceled twice for no reason. I said no. I then had to talk with finance to get my $3,000 returned to my card for absolutely nothing. In total, I spent about 90 minutes arguing with people who spoke horrible English.

I went online to buy another set of sheets that turned out well, They were out of stock. When I searched for other options they were also out of stock on all sizes and all colors. Why were they even listed? What a waste of my time! When I tried to contact customer service they only option is the chat and that doesn't work unless you create an account. Going around in circles! Definitely not the Wayfair of the past. So sorry.

I ordered a deck box. Shipment came, wrong item, supposedly exchanged it but new shipment brought the identical wrong item. Third time a deck box arrived but upon assembly it was not the size I ordered!

On the 5th of July 26, I ordered a faucet for my bathroom that was on sale. When it came, it was the wrong item. It was a variable length curtain rod. So I called customer service, told the agent what happened and we embarked on a lengthy and complicated attempt to take a picture of what was shipped, downloaded somewhere, I have no clue where but never got to Wayfair. So, the agent was very polite and told me she would send a return label via email and send a replacement faucet. It is now 7/15/26, and have not gotten the return label nor the replacement faucet. Stay away from this company. They are rip off artists. I guess that's the only way for Wayfair can make money. I am calling my credit card people and removing that charge.

Just spent over 60 mins on the phone disputing additional fees on a closed out account. They are literally trying to keep my account open with fees after paying the balance in full. THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!