Wayfair Reviews

I ordered a coffee table that was black with a brown wood top. The one I received was a dull gray. I tried to return it and was offered a 25% refund but couldn't return it or send it back to get another one that would be the same. The outside of the box shows black and brown so I would be getting the exact same thing. So disappointing. I have ordered previously from Wayfair but never had to make a return. NOW I KNOW! Don't order from this company unless you are 100% sure you will be able to keep it. DONT BUY FROM THIS COMPANY.

I never received my order. I contacted to notify Wayfair with proof showing the items were rerouted and delivered right back to their warehouse. They are still refusing to refund the money. This is defrauding the customers. Beware shopping with this dishonest company.

I wish I had read the reviews before ordering what looked like a beautiful, although pricey table console. (We had ordered a table 8 years ago and had a wonderful experience). The table was packed in a way that I couldn't get the parts out without destroying the huge special shaped box it came in without destroying the box. The table top was defective in that I was unable to insert the bolt to attach the legs and I couldn't easily remedy it. When I contacted Wayfair, they said they only remedy was for me to return the entire console, not just the defective table top. There was no way I could pack it all up again. They refused to accept my numerous alternative suggestions or even compromises.

I purchased from Wayfair three outdoor patio storage boxes---Westwood 150 Gallon Resin Box by Keter. At the time of my purchase, the product advertisement specifically stated that the hinges were rust-proof, which was an important factor in my decision to buy the product for outdoor use. After the storage boxes had been in normal outdoor service for a period of time, I discovered that the hinges and lock loops had rusted. This directly contradicts the product's advertised description and expected performance. Rust is precisely the condition that a consumer would expect a "rust-proof" component to resist WAYFAIR IS ADVERTISING THESE BOXES AS "RUST RESISTANT."

Just got a message from Wayfair that I will be charged an amount (that just happens to equal my Wayfair Rewards amount) for a 4 month old order. I called and got no answers, only confusion. I am done with Wayfair. I got my outdoor lawnmower building, several mattresses, coffee table and many other items from them. They permanently lost a loyal customer over $23.81. That's just not how you do business.

Very disappointed with Wayfair’s customer service and return policy. I ordered a comforter that simply didn’t fit my bed. It was NEVER USED, and the other pieces in the set were never even removed from their original packaging. Everything is being returned in the same condition it arrived. Yet Wayfair wants to charge me $36 to return it because I’m not purchasing a replacement from them. Seriously? Charging a customer $36 to return a completely unused item feels less like a return policy and more like a penalty for choosing not to buy something else.

I used to like Wayfair but no more. I order a bohemian 12” towel hanger made of rope and wood. I paid $27. I received a 3” diameter wood ring, you can hang a tissue from it. When they called they told me this is what I ordered. No way! I went back and looked at the picture it’s obvious not right. The choices they give for return all involve paying for shipping. No way I'm going to pay for their error! Beware.

No customer service. Ordered tile. Waiting weeks now. I was given several delivery dates. I tried confirming the latest date given. Site says waiting for carrier pickup. After speaking with Wayfair I was given a phone number to follow up on the delivery. What happened to customer service? They have had my money for over a month and want me to follow up on delivery? They contracted the delivery. I would expect they would give me status. No customer service! You are expected to follow up yourself to ensure you get your item.

After we decided to give our business to Wayfair to furnish our home we are VERY disappointed in the shipping service. It was horrible - they use FEDEX. We gave the full address with apt number & shipping and delivery details. Our packages were scheduled for delivery over 5 days. The first day they left several packages in the lobby. We called fedex thursday, shared our feedback, asked to add specific shipping instructions, got a case number, I also signed up for email notifications and text notifications.

Metal Garden Arch Garden Arbor Trellis Climbing Plants Support Rose Arch Outdoor Arch by Red Barrel Studio (H98.5 x W15.4 x L74.4), SKU for white version is: W118295026, black is out of stock. BUYER BEWARE!!! Description states it can be used for inside or outside. DO NOT USE OUTSIDE!! I had them in my back yard for 3 weeks and there were rust spots all over. The diameter of largest tube is 0.50". There was rust inside the tubes that had holes in them. At this rate the whole thing will be rusted out in under a year. Since it was over 30 days since I received them, Wayfair sent me a partial refund and told me to spray paint everything with rust preventative paint. I'm on my 13th can of spray paint in just about that number of days. Did I mention I bought 5 of these? For a total of $944/refund $198. The good news is everything is covered in rust except the nuts used in assembly.

Updated on 10/07/2026: It's Oct 7, 2026 still no delivery. I donated my old furniture due awaiting my order. Same situation. Made promises or been lied to several times and we on recorded lines, call delivery company been told they don't anything a delivery from Wayfair. Called wayfair again been told speak with specialist escalation agent who been lied again and mislead, wayfair charged my card and made due date. I paid for due my paying bills on time and this was illegal by wayfair and I'm process of starting a lawsuit against them on how do pay for something you don't have?

This was my first and last experience ordering an appliance from Wayfair. My refrigerator was showing on Wayfair’s website as scheduled for delivery that day, so I stayed home waiting for it. No one from Wayfair or Samsung contacted me to say there was a problem or delay. I finally called Samsung myself to find out what was going on and was told the refrigerator would not actually be delivered until sometime in November — roughly two months later. Meanwhile, Wayfair’s website was still showing that it was being delivered that day. If I had not made the call myself, I would have continued sitting at home waiting for a delivery that was never coming.

Wayfair is not actually funding the refund as represented. You may see the refund appear in your account, but the funds are not ultimately made available. I believe this is fraudulent. When you contact Wayfair about the refund, you are told that their records show the money was refunded and that you should contact your bank. However, according to the bank, the credit was sent by Wayfair but was not actually funded or made available. This leaves the customer being referred back and forth between Wayfair and the bank without receiving the refund that was promised.

I’m waiting on the response so I can rate the app as I can’t rate something without first seeing if it works!

The main reason for this review is to warn everyone of the scam that Wayfair plays.... If you view an item online or by app that is one price and go back to the same item next day the price will increase by xx amount of dollars... Then if you go back to it several days in a row it can increase several hundred dollars. That's why they track you with cookies, I looked an entertainment center that was $309.... Then next day was $369 then soared to $409 then to $529 and today was $599... What a trash company to play you and try to lure you in... And then raise price. That's called price gouging and by the way I have screenshots of this. And I'm sure tomorrow will be 600 plus... They do this make you think you better why the price is such and such... Disgusting business and marketing tactics ... I deleted the app and remove the emails today.

I am writing to express my profound dissatisfaction with a recent furniture purchase and the customer service experience. I should’ve listened to everyone that told me not to shop with Wayfair while I was making my furniture purchase. I decided to give them the benefit of the doubt which was a decision I regret deeply. Approximately one year ago, I purchased a furniture piece from wayfair. This item arrived defective, specifically with a faulty recliner mechanism. While a replacement base was provided in a timely manner, the same issue recurred within a few months, with the recliner mechanisms on both seats failing in an identical fashion, causing an unstable and uncomfortable seating experience.

I ordered a shed and was charged immediately on my credit card. The shed was scheduled for delivery then delayed three times stating out of stock item. That is back ordered. The same shed is still for sale on their website. Cancelled item and taking my business elsewhere. Wasted two months of time.

DO NOT USE THIS COMPANY. I ordered a chair, which I later decided to return. Spend ages going through the motion to return it as they do not make that process easy to find on their website. Eventually had it all sorted and a date set. No one came. Spend another eternity finding out how to get in touch to report my package was not collected. Spoke to someone via text on WhatsApp who assured me it was be collected that day. No one collect again... Message the WhatsApp and was assured they have made this a priority and would be collected today. No one collected yet again. 1 week later still still hadn't been collected.

Ordered 3 barstools and had 2 of them damaged with shipping, broken support pieces and back, making them unsafe to sit on. When contacting customer service I was offered 25% refund, replacement parts or to ship them back. Seeing that I have furniture that was essentially received broken, I find it ridiculous that I need to repair this on my own or somehow ship these large items back to them. The stools are wood and glued together so replacement parts don't really work in this case. 25% refund for items that were received broken is a total scam, asking me to go through the trouble of getting them shipped back to them WHEN I RECIEVED them BROKEN also is not acceptable. Never buying from Wayfair again

We paid $75 for cotton Full Size XL sheets and received a huge Olympic Queen set. Finding rare Full XL sheet sets wasn't easy. That is why we had to pay a premium and only one color was left in stock (Platinum). After waiting 6 days for delivery, we received the much larger size sheets. My son needed the sheets for his college room right away, so we had to make do with this set. I could have paid much less for a standard queen size set, but I wanted them to fit right. I will not buy from Wayfair again.

Very difficult assembly. Pay the assembly fee. Allen wrench provided to screw 6” screws is way too short for the torque required. It really needs a power drill and a chunk. They have letters and arrows stuck on the parts for identification. But they don’t peel off. They half peel. Looks great. Customer service suggested squirting them with chemicals. How about you use easy peel stickers. The instructions are terrible. The screws identification and use was worse. The table and chairs are beautiful.

Worst company ever. Never buy anything from Wayfair, unless you don't need it for a month. Worst customer service, longest shipping time I've ever had to wait on. I didn't think it was ever going to come. This was my first and last time to purchase anything from Wayfair. Buyer beware.

Wayfair is the worst company ever! They use FedEx as their carrier I ordered a bed and mattress on 8/28/26 I received the bed, but never the mattress. I have called them at least 5 times, only to be told each time that they will escalate a ticket as priority. I spoke with a who identified himself as a supervisor that had the nerve to tell me I could not receive a refund, but yet I do not have the item (mattress) that was fully paid for. I will take this as far as I can if I do not receive my item and sue them for fraud for their deceptive practice.

Terrible customer service. I tried to purchase an item and waited more than a month and it never shipped. They continued to extend the shipping date and never attempted to contact me regarding the reason for the delay. I contacted customer service through the website after 3 weeks and they never got back to me. I called the company after 5 weeks and the customer service person could not give me any reason why they had not shipped or if I would even receive it. All they had to do was contact me and explain there was a problem, but instead all I got was silence. I now wonder if anything that I buy from them will ever actually arrive.

Extremely Disappointed with Wayfair – Still Waiting for My $96.29 Refund. My experience with Wayfair has been extremely disappointing. Although my order was delivered successfully, the assembly service was canceled twice, which was already frustrating. What is even more unacceptable is that I am still waiting for my $96.29 refund. Wayfair clearly stated in my cancellation confirmation that the $96.29 charge would be voided or refunded to my original payment method and that I should allow 3–5 business days for the transaction to appear in my account. Those 3–5 business days have passed, and I am still waiting for my money. I was previously told that the issue was with my bank, but I contacted my bank and confirmed that this is not the case.

Beware high shipping fees on returns. Total scam. Ordered 3 bath mats with free shipping. Quality of one was horrible. Two others color did not match. They sent 3 separate return shipping labels. I called and was reassured that I could return all 3 in one box and only get charged one shipping fee. They lied. Got charged for all three. Called again, was told I would get a refund of two shipping fees. Called again and again they had lied. Third time told they do it by number of items and would not give me any refund. Shipping cost 25% of the order cost for items that I returned. DO NOT ORDER FROM WAYFAIR.

I have been a loyal Wayfair customer for the past six years, spending thousands of dollars with them, but this recent experience was unacceptable. I ordered a chandelier for nearly $4,000 and waited a month for delivery. When I finally called to check on the status, customer service could not provide any information and simply told me my only option was to cancel the order. What is most frustrating is that the website was updated to show a delivery date of September 5th. Based on this, I hired a technician and rented a lift to install the chandelier on my 22-foot-tall ceiling, resulting in significant out-of-pocket expenses for services I no longer needed. To be told after all that preparation that I had to cancel is incredibly unprofessional. I strongly advise against ordering from Wayfair.

I ordered ceiling fans from Wayfair a few years ago. Swore I'd never buy from them after they inundated me with non-stop emails. But I had a fan quit and, wanting them all to be alike, I ordered from Wayfair. The emails started immediately. Regretting my decision, I chose to cancel the order one hour after I placed it. Wayfair said it couldn't be cancelled. Needless to say, I've learned lesson and will never order from Wayfair again - even if it means my fans don't match.

This was the worst experience I have ever had. They 1st shipped the wrong/cancelled bed, which I was not aware of. The installer comes and it is the wrong bed. I had to pay to ship it back. Then the correct bed comes and Angie was supposed to put it together, after 3 appointments for installation I am now being told that Angie does not do installation for Murphy beds. Now I have to return the bed which now is costing another $100.00 dollars. Beware of what you are told on the phone because customer service has no knowledge of the products. The supposed professional I spoke to schedule the installation. She should have known that Angie does not install Murphey beds. What a disaster and expense to myself.

I've bought both an AC and a refrigerator from Wayfair, but I will never shop there again. Not because of the products--the AC has lasted for years, and the fridge came defective, and Wayfair immediately replaced it at no cost, though it only lasted until it was out of warranty a year later--but because of the newsletter I just received. "AI Inspiration Is Here."

Almost exactly 2 months ago I ordered an expensive set of shelves for my closet to organize shoes. One of the parts was damaged in shipping. We went online and worked through the process for over a week with hardly any response, but definitely no details on our placement piece. I went online and offered a negative review. Then they reached back out to me and told me they had shipped the part. The part was supposed be delivered the 20th. But, at this posting, I still do not have it. I’ve learned my lesson, and I will never order from them again.

I can't attest to the product because it never arrived. The site kept saying it would arrive on a past due date. I had to call and cancel the order. In past my daughter ordered a patio set that took 7 weeks to arrive.

I have been a faithful Wayfair customer for years and have spent thousands of dollars there. I recently purchased a Elkay refrigerated filtered water dispenser for $1288 on August 17 and my order was subsequently canceled. I then re-purchased it the next day for the same price and that order was canceled. Three days later I went back to re-order it. The price had increased $600 and they still canceled my order again. On speaking with Wayfair customer service, they were told that the pricing was a mistake and that the manufacturer could not honor that price and that was why my orders were canceled. My complaint was if Wayfair advertises at that price then they need to honor the price despite what the manufacturer says. Customer service would do nothing to fix this. They would rather lose a lifetime customer than sell a product for the price that they advertised.. Beyond frustrated and disappointed in this company!

This review is for the Wayfair Customer Service I experienced. I do not know in which country they are based but twice I tried to get a return shipping label for an item that was worse than some items from that wholesale shipper that begins with "T". The first one took almost half an hour asking the same questions and leaving me on hold. Then, he promised to have someone else call to complete the request. No one called back. On the second call the foreign guy kept telling me to go online to do returns. I told him I could not make it mail a return label that way and he proceeded to curse me like he was my PIMP and I had kept his money. WHOA!! Outsourcing jobs is not new; but now we must be subjected to blatant disrespect in addition to inferior quality products?

Do not order assembly services from Wayfair. I chose assembly for a desk, and was given a professional from Angi furniture assembly service. The person came to my house and began assembling the desk in my daughter's room. After 90 minutes, with no forewarning, the guy walked out and told me the "time was up." I was totally shocked. I assumed he would work until the job was completed, but no. He said Wayfair only paid for 90 minutes. This was a complicated desk with a hutch that was never going to be completed in that timeframe. He left my daughter's room a complete mess.

★☆☆☆☆ Absolutely Terrible Delivery Service — Wayfair Has Completely Failed. Wayfair’s Full-Service Delivery is an additional-fee service that is supposed to take the hassle out of furniture delivery by assembling the furniture and placing it in the room of your choice. Unfortunately, my experience was anything but “full service.” My furniture was delivered on Monday, and the delivery crew encountered a problem getting one of the pieces upstairs. I understand that unexpected problems can happen during a delivery. What is completely unacceptable is what happened afterward.

They asked for my opinion after my order was placed and before I received my item. So I gave them my opinion: You shouldn’t hold people hostage to a 10% discount code by tracking personal IP address information and training “customer service” reps to decline adding the code after the sale is completed. It’s discriminatory toward those who are less technically inclined and unaware of the process involving cancelling the existing order, applying for the discount code in a new browser while in incognito mode and placing a new order with a different email address.

I ordered a chandelier and paid Wayfair $265 upfront for professional installation. On the day of installation, the contractor (Angi) told me the job required scaffolding that wasn't included, and quoted an additional $465 on the spot — nearly double what I'd already paid. When I pushed back, I was told there was nothing that could be done about it.

The absolute worst. If you are ordering multiple products DON'T. Delivery is not what you scheduled. It's when they fell like it. I am moving into Phila. and needed an entire 2 bedroom apartment. I worked with a concierge to order and schedule my delivery - I need to reserve elevators. Every day I get emails and phone calls to change the delivery, telling me the damage pieces they delivered I need to take to Fed ex... and also the items that were delivered that I did not order.

I bought the Stavern Mid-Century Natural Platform Bed from Wayfair. I made a mistake on the assembly, I looked at instruction 3 instead of 2 and put the wrong size screw in the top of the headboard and it went completely through! My mistake! I was totally fine with purchasing the piece I ruined. I contacted the info on the instructions and their response was they do not carry parts and I could put stickers on it! So, I went online and looked for the manufacturer, Bay Isle Home and sent them an email. It never got delivered, they didn't accept the email even though the email was listed on their website. I won't order furniture from Wayfair again. Or really any online company.