Wayfair Reviews

Wayfair’s practices are absolutely unacceptable. On three separate recent purchases, I selected what was clearly advertised as a zero‑interest, 3‑payment plan through Affirm — a simple biweekly payment setup. Instead, Wayfair quietly sent inflated, undisclosed amounts to Affirm that were higher than the checkout price every single time. No disclosure. No consent. No transparency. Just hidden fees buried in the financing data.

I ordered a $1,500 couch set. I received an order confirmation and an order cancellation at the same time. I called support. She couldn't tell me what happened but "fixed" it for me. I looked at my card, and I now had two $1,500 charges. I called support again. She "fixed" it for me. I looked at my account, and I now had nothing on order and still had two $1,500 charges. I called support a third time. This time, she wanted to add a third $1,500 charge to my card to reorder the set that they canceled twice for no reason. I said no. I then had to talk with finance to get my $3,000 returned to my card for absolutely nothing. In total, I spent about 90 minutes arguing with people who spoke horrible English.

I went online to buy another set of sheets that turned out well, They were out of stock. When I searched for other options they were also out of stock on all sizes and all colors. Why were they even listed? What a waste of my time! When I tried to contact customer service they only option is the chat and that doesn't work unless you create an account. Going around in circles! Definitely not the Wayfair of the past. So sorry.

I ordered a deck box. Shipment came, wrong item, supposedly exchanged it but new shipment brought the identical wrong item. Third time a deck box arrived but upon assembly it was not the size I ordered!

On the 5th of July 26, I ordered a faucet for my bathroom that was on sale. When it came, it was the wrong item. It was a variable length curtain rod. So I called customer service, told the agent what happened and we embarked on a lengthy and complicated attempt to take a picture of what was shipped, downloaded somewhere, I have no clue where but never got to Wayfair. So, the agent was very polite and told me she would send a return label via email and send a replacement faucet. It is now 7/15/26, and have not gotten the return label nor the replacement faucet. Stay away from this company. They are rip off artists. I guess that's the only way for Wayfair can make money. I am calling my credit card people and removing that charge.

Just spent over 60 mins on the phone disputing additional fees on a closed out account. They are literally trying to keep my account open with fees after paying the balance in full. THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!

If I could leave a negative 5 stars for Wayfair I would...I have been having issues with Wayfair since May...My first package which was a 5-light light fixture was delivered to my home after weeks of waiting in horrible conditions. The box was broken up and the Styrofoam inside was broken up...The packaging of the item was horrible anyway with a very thin box and Styrofoam that crumbled as you touched it.. Very disappointed with the makers of the light fixture for charging so much money for the item just to send it out in flimsy packaging..

I purchased the zero gravity bed frame from Wayfair around the 9th of May 2026. I received it around the 13th. I don’t get around to putting it together until the 16th due to work. I went to use the raising function around the end of June so I could watch tv and none of the functions worked anymore. I checked to make sure it was plugged in, and it was. I checked to make sure all the cords were plugged in to the computer center, and they were. However, there is a malfunction in the line somewhere because if you have the fist part of the plug by itself the brick has the green light. If you plug in the second part that controls the bed the light goes out. I contacted wayfail to let them know about the issue and they told me it was past the 30 days and too bad. I have had the bed less than a month and a half and it has quit working. I think it’s BS that you aren’t standing behind a product you sold me that I am still paying on. FU.

Horrendous! I moved to Florida on Tuesday Tuesday, June 30. We ordered a bedroom set, and it left the warehouse on July 6. I kept getting nonsense. Updates as to where the FedEx truck was. I finally spoke to Tavan, a manager at Wayfair, and he could not be more accommodating than Judy offer us a 10% discount for the future. Disgrace! I’ll never order anything again.

I purchased a $3,700 entry door from Wayfair. It arrived with multiple defects, which I reported right away. They said replacement parts would be sent, but they never arrived. After weeks with no resolution, I proceeded with installation. About a month later, mold began to appear along with air leaks and other issues. I contacted Wayfair again today, but they refused to take responsibility. I’m sharing this because I don’t want others to go through the same thing.

TERRIBLE customer service. They only have a 30-day warranty. The products come in too many pieces and the instructions are hard to follow. I purchased an expensive patio set. One of the cushions on the ottoman is fraying and came unseamed. They will not replace the cushion cover. It is only 3 months old. You cannot speak to a person - only chat. I will not purchase anything again and do not recommend them.

Because Wayfair cannot delay delivery (they want to charge more money, of course), I had a bed frame and headboard delivered to my house. My son is moving August 1 and I PAID for assembly. They won't do the assembly because of the it is at a different address than the delivery address. Worst ever, never again. And I guarantee that Wayfair will do absolutely NOTHING about this. The supervisor wouldn't even get on the phone with me. So bad. A computer can run that department since they can't make any changes. And since my receipt does not reflect my issue, please feel free to listen to my conversation from today with your assembly department.

You can’t trust the delivery dates. On the delivery date, order status changed to “delayed”, customer service said there would be a new status in 8 days!!!!! By the way, refund takes 3 to 5 business days, of course!

Purchased multiple items. Washer, king sized box spring and mattress. Washer was fine. Box spring delivered immediately. Not a problem. Paid for installation of new mattress and removal of old one. Confirmed at order that this would be seamless. Understood box spring was separate but mattress delivery/removal was to be simultaneous. Did not happen. Tried to remove mattress on 7/8 with mattress "estimated" to be delivered by 7/17. That is nine days I would not have a bed.

I placed an order for an item on Sunday, item set to be delivered Wednesday, got a notification that the item was cancelled TODAY ON THE DAY IT WAS SUPPOSED TO BE DELIVERED, contacted customer service, was told the item was not available at the time I ordered it. Hmm, why did you accept the order and give me delivery information? I looked online, item still available at $80 higher price. Obviously item was cancelled because Wayfair wanted more money. Dirty business practice. Now they hold my money hostage as I wait for the refund for 3-5 business days.

Yet more shenanigans of product being delivered with missing parts, having to reschedule assembly four different times including someone saying they SLEPT through the appointment to come out for it, difficulty canceling the order, and them expecting me to pay to ship it back.

Awful customer service. Completely useless to help you if order is lost or delayed by more than a week.

Do not buy from Wayfair. It’s been a nightmare. I ordered a couch back in April and the couch has bedbugs. I’ve been arguing with these people for them to help me and they tell me somebody is gonna contact me by email in 710 business days. They have lost their mind. I thought I was the only one. Come to find out when I went and looked on the reviews, there’s so many people that purchased items from Wayfair headboards, mattresses, rugs, couches, and they had bedbugs and there’s thousands of reviews about it. I repeat do not buy from Wayfair. They told me the only way they would help me is by me having someone come to my house and verify that the couch is full of bedbugs which I am because if they think I’m playing, I’m not I want my money back and some. They’re gonna exterminate my whole house and some. This is unacceptable.

I ordered a Serta Loveseat and the next day it was on sale for $90 less than I paid. I contacted customer service and they said they would not match the sale price. Now, 10 days later, the loveseat is $200 less than what I paid. The loveseat I ordered still has not been delivered but Wayfair will not do anything to make up for the difference. Honoring the sale price protects customer loyalty and builds trust. Many leading retailers offer formal price protections for this exact reason. Because Wayfair will not do anything to rectify this situation, not even a store credit, I will never shop at Wayfair again and I will make sure my complaints are posted on as many review boards as I possiblly can along with all my socials. Shame on you Wayfair!

Shady return practice here at Wayfair. Non-returnable is not shown on the listing, rather it only shows up in the cart where it is easy to miss. Really bad, stuck with a $100 drain that was never used and can't return due to this. I would have never purchased from them if they had been upfront about their non-returnable status. Done with them!