Wayfair Reviews

I called to purchase kitchen table set with 4 chairs and to have them professionally assemble it! I was told that they would only drop off the set on my porch or sidewalk. The assembly would be the next day but that I would have to carry the stuff indoor. Right?!? How is a 70 year old women going to carry them boxes indoor?? And to leave it outdoors till they come to assemble it, in the city, is not an option! What the heck? Nearly $1000.00 and they can't deliver them boxes indoor?? Last time I'll call to deal with I Wayfair!

I have told their rent to own to stop taking out money on my checking account 3 months now. I have called. Told them to come get the stuff because the bed my grandson was sleeping in fell. He hit his head when it fell. The so call chair fell apart so I had to get a attorney because they are still trying to take money out of my account after I told them to stop. Don’t not let them do this to you.

I was very satisfied with the delivery and set up. The two gentlemen that were here were very polite and gentle with my delivery. I would definitely recommend them. Customer service was wonderful and very helpful.

We bought new chairs from Wayfair. We love the chairs however a week after receiving them we see that the chairs are on sale for a significant discount. Wayfair customer service refuses to make any adjustments. They say it's their policy. I was offered a measly 10% discount coupon for the future. I will think twice before ordering from Wayfair again.

I wish I could give zero stars. Wayfair is a perfect example of the wrong way in doing customer retention. I placed an order and during the checkout process offered several times to sign up for their preferred custom program... I declined. Within minutes of me placing the order, I got an email notification asking me to sign up for their preferred custom program. I got this even before my order confirmation. I deleted it. A few hours later, another email which I also deleted. Bright and early the next morning, just right about 8 am, I get a call from their outbound customer service center asking... You guessed it... to sign up for their preferred custom program.

This company did not deliver my order for 11 days! I wrote to them every day and asked where my delivery was, but they just fed me excuses! In the end, they simply canceled my order after 11 days of waiting!!! A very bad experience.

I purchased a table with the wrong dimensions. The table was too large and I couldn't even lift after built. They wouldn't give a refund after it being the complete wrong item. I would have never have bought this table if they didn't advertise it wrong.

This company are thief’s. They send broken products and make the dispute process impossible. Terrible customer service. They used a dispute process to justify not refunding the money. We waited for it to be over then they make a new set of excuses. Stay faaaar away from this company.

This is a bogus company run by fools. I would not recommend this company to anyone but those I dislike. They serve up inferior quality products and their credit card service sucks. I paid on time and they charged a $36 late fee, which I refuse to pay and it has grown to $136 and cost me 100 points on my credit score.

Awful company, awful service. Stay away from them with everything you have ordered the bathroom vanity came broken. They did refund me my money, but didn’t refund the shipping and then was informed that it was my responsibility to get rid of the defective product which cost me more money. I’ll never shop Wayfair again. Awful awful company.

Interesting that a retailer that has relatively good products at decent prices can have such horrible customer service. It took me over 2 weeks to get through to a live customer service manager after “talking” to numerous chatbots and people via text to get a refund for a $48 item that was not received because of damaged packaging. The last straw was when I was informed I would have to file a police report...permanently lost a customer.

I have a barn sliding door and a bathroom corner cabinet that I received and there is no hardware. I was told to contact Wayfair. Even with me sending the booklet and photos of the boxes they will not help me! I have no hardware at all for either of these and they refuse to help!

I had a terrible experience with Wayfair. They don’t deliver products on time and often change the delivery date after taking payment and marking the item as shipped. Their customer service is just as bad — you first get stuck with a chatbot that isn’t helpful, and when you finally reach a live agent, they don’t resolve anything either. When I asked to cancel my order after it was delayed, they refused, claiming it was already “in transit.” Overall, I’d advise anyone to be prepared for delays, poor communication, and unhelpful customer support. Definitely not the experience I expected after spending nearly $1,000.

I purchased two accent chairs from Wayfair doing their Wayfair sale. The chairs were delivered on November 1st, 2025. When placing this order with a customer service representative with Wayfair, I asked the question in reference to the assembly of the chairs. It was stated to me that the only thing needed to be done to these chairs was screwed on fold legs to the chairs and did not have to pay for assembly of the chairs so when the chairs arrive on the 1st of November the chairs needed to be assembled more than screwing four legs are at the time.

I ordered a reclining loveseat on 11/1/24, and never received it!! When I tried to track the shipping, it took me to other sites that I could not even navigate. I didn't imagine that the entire thing was just a rip-off! That was my first, and will be my last attempt with Wayfair!!

At first when I purchased my first item from Wayfair, I was chosen by them to participate in the True & Tried program, where I chose 2 items per month and can keep them as long as I gave a review. I did that for about 5 years. I always kept my reviews truthful and provided as much information as possible. The times I was not able to build the item in the time frame I was given to provide the review, I always noted that I had not had the time to build the item and still provided a review on the pieces and if the material seemed a strong good material and would often go back and provide an updated picture once I was able to put the item together.

Purchased a bathtub through Wayfair - item was set to arrive a week after ordering. On the set delivery day, I got a notification that it was delayed to the following day. No big deal. The next day, I checked the tracking status and it turns out the item is on backorder and hasn't even shipped. Had I known the item was on backorder, I would not have ordered it. There has been no update to the shipping date, and I no longer trust that it will arrive. From reading other reviews, it appears this is not uncommon for Wayfair to sell an item that it does not actually have in stock. I will not be shopping with Wayfair again.

This company consistently lies about delivery. Just now I ordered something, which it said the latest it would be delivered would be the 12th. Now in my email, it states the 13th. I'll bet all my money it won't show up.

NEVER Buy from Wayfair!!!! They have no web security, you are leaving your credit card number and security code in the dark web for all to use. A company was impersonating them by using a copy of their web page. When I called Wayfair to report Fraud to them they had no concern and dismissed it.

It would be hard for me to imagine worse customer service. After a very long time on the chat, I purchased a mattress and a bed when the customer service representative was adamant that I could purchase the items but not have them delivered until later (I have screenshots of this). I did not want them to come right away as I had no room for them until my furniture was moved. I called the next morning just to reconfirm that the items would not be arriving. That afternoon my neighbor called to tell me that there was a giant box with a king mattress sitting out in front of my house, which I then had to get somebody to move. I am honestly stunned at how poorly this was managed, and now I have something for which I have no room. Horrible!

I ordered a kitchen booth on 10/24/25 and was told I would have it by the 30th now Nov 11, does anyone do what they say anymore. I paid full price and paid it off. You would think keeping customers would be something they want it. Keeps the business rolling. And a refund would take 5 business days. Why I paid it in full and they got the money.

Worst company ever. I ordered 2 items, both with expediting shipping of $39.99. They did not arrive on time and blamed it on FedEx. One agent said they would refund me after the items arrived so when I contacted them to get the refund, another agent told me, "No, that was wrong." I then at least asked for them to refund the Wayfair membership fee I had paid just for this order and they wouldn't do that. Then I got charged $30 to return the items. Customer service was useless.

Horrible customer service! Spent over an hour on chat fighting over a $15 rewards credit only to have my order cancelled and all credits and rewards zeroed out. They probably spent more on payroll than the $15 I was owed. Never shopping at Wayfair or their other companies again.

I placed an order this morning for a "fandelier" we wanted for our dining room, above the table. From what I can tell, this fixture will be nice and meet our needs. The price was fair too. But it falls apart at checkout. I was given an offer to apply for a Wayfair Credit Card that said if I was approved I'd get $50 off my first order, which I was currently placing. Well I was approved and returned to complete my order. The new card was not an option (on the prior screen, there was a partial number, just showed the last 4).

I used to love Wayfair but after my experience, and realizing that a lot of people were having the same difficulties with this company nowadays, I don’t think I’ll be using them anymore. I ordered an entertainment center in a dark brown color; when it arrived, I got rid of my old TV stand to maw room for building the one I received from wayfair. (I admit that this was a mistake on my part, because I hadn’t checked the package first to verify if everything was in order.)

Terrible Customer Service, no follow-through, incompetent staff on the phone, Chat and finance staff. I returned merchandise, followed instruction and my refund has not shown on my account. I had to contact Wayfair multiple times; my time has been wasted with this ineffective process.

This is the worst place you can order from and never trust what they say. No one knows anything or when your product will be coming. Everyone gives out the wrong information. Sad place to ever order from. I will never order here or ever recommend anyone ordering. They don’t even deserve the one star.

I ordered a greenhouse from Wayfair. Boy was that a mistake. It nowhere compares to an American made greenhouse. Very poor quality. The door handle didn't work from day one. The door hinge broke in half due to poor quality. Just all around very, very POOR QUALITY. I will never buy anything from Wayfair again.

Ordered 6 lights for $358. Three broken, asked to resend new and expedite. Only received one told me I needed to file a police report cause the other two were delivered to wrong address. ABSOLUTELY RIDICULOUS! I just want a refund and now they don't do anything! DO NOT PURCHASE FROM THEM!

I purchased a gazebo that was 13×13 ft and after a couple weeks 2 of the legs broke. So I took pictures and sent it to Wayfair and they were still refusing to refund my money until I sent the gazebo back! It was such a hassle to find a huge box to send it back in. I've never had such a bad experience until now!

We’ve spent tens of thousands of dollars with Wayfair this year alone — furnishing multiple rooms and outdoor spaces. You’d think that level of loyalty would count for something. Apparently, it doesn’t. Our latest purchase was a BBQ grill that required assembly. We requested assembly through Wayfair, and they assigned one person for two hours via Angi — even though the manufacturer’s instructions clearly state that two people are needed for four hours. It was never going to work. To make matters worse, we later found the exact same grill elsewhere for a lower price including assembly. Naturally, we decided to return the Wayfair unit. Wayfair’s response? A $200 return fee — for an unopened item — and zero flexibility despite our extensive purchase history.

Worst service ever!!!! I ordered this popcorn machine to make sure it was delivered on Thursday the 16th because I had a Halloween event with 2000 kids on October 18th at my campground!!! The popcorn machine came on time, however they shipped me the wrong one! The popcorn machine they sent was sooooooo small and would never have worked! I have been doing this for the kids for the last 15 years. I called and explained to the lady what happened and I even scanned the pictures of the popcorn machine inside of the box and the outside of the box that was damaged also. The dimensions were way smaller and the box weighed 12 lbs lighter.

We purchased a glass frameless hinged shower door for our new bathroom. We had the best customer service with a problem we had and it was taken care of quickly. We love our door and we love Wayfair!. It took a little while to get it replaced because of a problem we had but they were so helpful on getting everything taken care of beautifully and quickly. I would use Wayfair anytime all the time if at all possible. Better pricing and amazing service!

I have purchased 2 fairly expensive items from Wayfair while I’m remodeling my home. Both items either broke or chipped in under a year of installation. However Wayfair’s policy is only for 30 days. It’s a scam selling subpar products for slightly reduced prices, with a return policy knowing at least this junk will last more the 30 days…. Less than a year. Never again client.

They send me a broken dresser that was… They send me a broken dresser that was previously sold/returned. It should be listed under "Open box With Imperfections" but it was listed a "Brand New". I paid $607. They refunded me $403. This is going to the DA's office.

I purchased a shed and installation in April 2025. They sent installers that were unqualified for the job, and they walked off the job. They didn't know what they were doing. They left us with hundreds of parts and a bent perimeter of the shed. We had to finish it ourselves. They did refund the installation fee. A few weeks later a collection agency called me saying Wayfair refunded me the money by mistake and they want the money back. I am being told if I don't pay it back the amount I will be charged will increase.

I have ordered thousands of dollars of furniture, tables, drapes, etc from Wayfair over the past few months. The table I purchased has been sitting unpackaged in my dining room for almost a week now. They have cancelled repeatedly. I am so dissatisfied with their service that I will NEVER NEVER EVER DO BUSINESS WITH THEM AGAIN.

Buyer Beware. Cheap cheap cheap, selling Amazon items at double / triple the price. Missing hardware/ They wasted too much time boasting of its beauty when in actuality it was still an ugly duckling. I’m upset 'cause I was fooled by this cheap quality cheap product, should have listened to all of the reviews.

I ordered an item on 9/13/25 from Wayfair and paid for it with my PayPal account - it was never delivered to me - FedEx said it was damaged in transit so they sent it back to Wayfair - Wayfair received it back on 9/29/25 - despite providing all of this information to Wayfair and Paypal on numerous occasions I still have not received a refund as of 10/15/25 - I will never order from Wayfair again - their customer service is TERRIBLE - Buyer Beware!

I placed an order, after the order was confirmed, I received an email that told me I had 3 days to call and reconfirm my address. This was the first time I have ordered from Wayfair, I am a regular customer, this is the first time I had to deal with this. I called and spoke with on rep who assured me that everything was ok, only to get another email that it wasn't corrected. The rep said that it was nothing he could do on his end because it wouldn't allow him to change anything on his end. I'm not sure what he was changing because he verified everything with me. He said the only thing he could do was cancel the order and send me a refund. He was very nonchalant and said you will get your refund in 5 business days and was there anything else he could do for me. Absolutely not. This was very ridiculous and unprofessional

I purchased a desk one year ago and it is falling apart. I called customer service to see if they could at least assist me with providing necessary parts so that I can have it repaired. Never heard back from a manager.

I had a terrible experience with Wayfair’s installation service. About two weeks ago, I received my patio furniture and paid an additional $100 for installation. The installer was supposed to come a week after delivery but never showed up. Two hours later, he called to apologize for not reaching out sooner and said he would be late. I rescheduled for the following week, and a young man arrived — but he had no tools and didn’t even seem to know why he was there. It was very unprofessional and disappointing. I paid for a service that I never received. Please beware when ordering from Wayfair if you plan to use their installation service. My experience has been extremely frustrating, and I’m still waiting for what I paid for.

I bought a steel picnic table on August 30th, 2025 and the delivery has been delayed many times ever since. They just gave me the December, 15th date even though the item is still on sale with a delivery time of 4 days from the time of purchase. I feel like I was scammed and I will probably never buy from Wayfair again.

We have been waiting since 8/30/2025 for resolution from Wayfair. Short version of the extremely well documented series of events: We are a boutique hotel which has purchased almost $40K of merchandise from Wayfair. Wayfair failed to process a refund from a $10K order from 2021 resulting in Wayfair holding $1,176.37 of our money for four years. When this came to our attention, we contacted Wayfair management. Wayfair "lost" an email for six weeks it is now well documented Wayfair had the entire time but was apparently avoiding response. Wayfair refused to either update the refund amount to reflect value lost to the highest period of US inflation since the 70s or to offer an equivalent discount to reflect the lost purchasing power of the dollars held.

Wayfair is been very patient with me. Especially trying to find out about my returns. Customer service is really not as bad as some think. They are no different... They have customers around the world.

I bought a Casa Leo's loo for over 800 dollars and it quit working within a month. I contacted the manufacturer, they sent me a refurbished replacement. That one worked about a week. So they told me to contact Wayfair for a refund. After wasting my time with the manufacturer I was past my 30 day return. Wayfair should have given me a refund. I tried to resolve the issue for months. Very unhappy customer.

We tried to order wall art online. I could not figure out how to order and pay. I got stuck again at payments, I opted to use their Chat feature. The Chat person was helpful until we reached the payment point again. The payment option had a glitch I could not get passed. The Chat person sent me a link that did not work. I asked to speak to a human by telephone. The Cat person told me "I am a human!" Not helpful...

On October 1st, I ordered a recliner from Wayfair. The price was fair and they stated free expedited delivery with a 2-day delivery. 10 days later, the item has still not shipped and they refuse to refund me and told me they would look into it and advise by Oct 21st. Even though they stated it was in stock, it wasn't, they would be drop shipping the item. But the fact that it hasn't shipped and they won't refund me is completely acceptable. Poor customer service. Bad business practices. I have purchased many times with Wayfair in the past, but this will be the last time.

Worst company ever, never contacted me about late delivery, I contacted them multiple times and fed lies about oh it will be delivered x day you will get notification before delivery or notification if delayed. Day x comes no nothing call them told it will be delivered tomorrow. That day comes nothing. I reach out once more and told its lost in transit now. Offered refund or reorder, I needed the items so was asking questions about reordering. Im told if the machines do arrive while I get new ones shipped im responsible to return. And if stolen out of my front yard which was only option for delivery im on the hook. Also notified them I'll be traveling for a week and this could be risk. It seems like they have 0 communication with delivery companies. On top of this I was given a 3 month delivery wait time on new machines. Absolute garbage company I would not recommend to an enemy.

I bought 3 semi sheer cellular shade by Symple stuff, the one that measure width 50" by 48'x lengh (White winter) turned out to be defective, it doesn't roll back up, so I called Mayfair, I wanted to retun the defective one so they can see the problem, they said they couldn't do anything because there is a 30 days warranty after the purchase, Very disappointed because I paid$ 79.99, so BEWARE buying from Mayfair, I also had purchased a set of cotton sheets Armes 100% cotton by Birch Lane that ripped right in the middle, I paid $48.00, the representative also didn't wanted to hear about it, very, very disappointed, I won't buy from this company ever again., BEWARE!!

I purchased a sofa with Wayfair in 2023. At the time of purchase the order was cancelled two times. When both orders were placed, both orders included an "Allstate Warranty" for three years! I then placed a third order for the same item and spoke with a customer service for assistance. The customer service representative was supposed to translate everything into a new order. I contacted and spoke with a supervisor by the name of Danielle T., in August 2025, which is still within the three-year window. Danielle T. sent me an email, with the options to choose from. Unfortunately, due to death in the family and mental illness, I followed up to speak with Danielle in October 2025, via email. No response.

Never buy anything from this third rate company that doesn't play by the rules and has absolutely no concept of customer care. Returns broken and missing products and generally little or no interest in resolving issues that are Wayfair at fault. Don't do business with this TERRIBLE company.

Wayfair is horrible. I will never order anything from them. My mother's chair was to be delivered on Sunday, and no one showed up – she's in a wheelchair, so I had to get someone to stay with her all day to assist with getting the chairs out of the house with her. I called all day yesterday, Monday, and got no help – the customer service was very rude.

This is the most disappointing customer support I've ever had. where the customer is not repack for return and are forced to do so for a product delivered not as expected and differs from website description. I can see a picture on the website description without a door gap. This would be my last purchase from Wayfair. I have enough communication with Text Chat and email and wasted my time in resolving the issue. See the Wayfair Web description below and the product assembled.

I’d do 0 stars if offered. I’m trying to find out what sectional sofas are on display in Wilmette location. NO ONE HAS THAT INFO?! Why would I drive over 30 miles one way if you don’t have what I want. Your system stinks and you lost a potential customer.

Horrible customer service. Would not recommend.. very annoyed with this company.. thumbs down. They are not for the customer at all unlike other online competitors.. go somewhere else to get what you need.

Products do not ship from Wayfair. They are just a middleman. If you have a problem with something you order they won't help and give you the manufacturer's number. No returns or refunds. Terrible company.

We bought a love seat made with some type of polyurethane that looked like brown leather. Within two years or less the material started to disintegrate. We covered it last year to hide it until we could no longer stand it. There’s piles of debris from the material on the floor also. DO NOT BUY any of their faux leather furniture. You will be disappointed.

I purchased a mattress set from Wayfair. They called to say they are 30 minutes away for delivery, so I went and break down my bed to have place for my new bed. When they arrive to the house, the delivery guy told me they only have the bedframe and the footboard. So I asked him where am I supposed to sleep. So I called customer service, all the have was I don't know what to tell you. I told them, that is not a good customer service. Everything should've come together, why prices by price. They couldn't answer the question. I got so upset with them, I have to asked for my money 💰 back. They are the worst company ever.

The worst experience EVER! EVER! I applied to one of their many third party financing companies THREE times. Each time I was denied. I have a 760 credit score and earn $96,114 a year. After being denied I get an email stating my shipment was on its way. They shipped all but one piece, well they shipped two of the same thing so my sectional was not complete. I have several emails apologizing and stating the ship dates have changed, implying that they DO have the needed part. These emails start 9/17. Today I get an email from this place stating that the mfg is unable ship single parts and that they need to pick what they sent me and ship a whole new set. And every time I speak to someone I get a brand new excuse, every time!

All the hype on their products, buyer beware. I purchased a dining table, it was too large for our space, so sought to return it. Wayfair charged us $200 dollars to return! They are price gougers. I will never buy so much of a nakpin from this company again.

We purchased a recliner from them about 2 years ago. It was delivered and assembled in a day. It didn't recline from day one. I told the delivery/assemblers I didn't want it and the assembly guy asked if I would mind if they pick it up on the way back to the warehouse so they don't have to work around it on the truck all day. I thought it was a reasonable request and they seemed to be truthful. So here it is, about 2 years later, the chair is still here. Numerous calls to Wayfair yielded nothing but lies, jerk job after jerk job. If you want to purchase garbage, by all means, order from these disingenuous liars. Enjoy your purchase and enjoy the aggravation they throw at no extra charge.

I have been purchasing items from Wayfair in the past 6 or 7 years. My products have mostly exceeding my expectations! I love wayfair customers service, return policy and how I could contact them via chat or phone. NO! They didn’t pay me to write this review. I am a real content customer.

Things are cheap on Wayfair and also pretty cheap quality. Their shipping is absolutely terrible. Never believe the shipping date when you order. It's never correct. I had to fly down to Arizona to accept a delivery of a new couch and of course what they said when I ordered it is not what actually happened and of course the customer service said, "Well we don't really know the shipping date until it ships.." Huh? Many people buy things because of when it says it will arrive cuz they need it. With Wayfair never buy it if you actually need it by a certain date. Definitely terrible customer service. They don't care and have no idea about the shipping.

Their Home Service description was deceptive to me. It sounded like Wayfair would deliver, bring my delivery into my "location of choice" and assemble upon delivery. Here's their website claim: "A pro will unpack and assemble your item in your location of choice." First of all, Wayfair does not deliver; FedEx does. FedEx does not bring the items indoors or to the "location of choice", nor do they assemble on the day you receive your order. FedEx delivers on one day and Angi may or may not communicate with you about the assembly on another day of their choice (unless you change it.) So, you have to bring the boxes in yourself (I had 160 lbs of boxes and am elderly) to avoid theft or weather damage.

Over the past year or so, I have spent thousands of dollars at Wayfair. However, when the sent the wrong $20 item to me, they made me remedy the situation at a total inconvenience. You're not allowed to talk to anyone, only text incompetent morons that cannot make decisions (nor can they read from what I can tell). I had to repeat myself several times and then all of a sudden, nothing. I never received the correct item and could never get anyone to help.

Purchased my pool table/ dining room table June 24th for a deliver the following month. As of today 9/16 half has been shipped. Status hasn’t moved in over a month. I would highly recommend not ordering from this company. They are not responsible they say for late deliveries and will do nothing to make it right… Absolutely terrible customer service while they try to continuously call me to sign up for a business account. If I could give this lower than a 1 star I would.

I do like the Wayfair products, but the "delivery date" recorded is always ACTUALLY TEN DAYS LATER than that date. VERY DECEIVING!! This has happened with every single item that I have ordered. They shouldn't even bother.

I am not really sure who is responsible here. Wayfair or the service they use, Angi. I paid wayfair for the assembly and installation of a gazebo. First day, one "pro" as Angi calls them, showed up, whereas it states that 2 - 3 people are required to put this together and get it set up. The pro stayed his time, 5 hours and got done the framework only. Left saying we would have to hang the curtains. What does he not know assembly means?

Worst of the worst. Absolutely unprofessional. Overall Mediocre to Poor Customer Service. Most of all DO NOT, I repeat, DO NOT order the Angi Assembly Service that is offered with the furniture. Multiple delays, Last minute cancellations, Delaying my project. Worst of the worst.

Absolutely terrible company. Had several items scheduled for delivery and assembly. I had old furniture in place as Wayfair is unreliable with delivery schedules. Because I requested they wait 10 minutes for me to have to furniture moved they said they didn't have time due to scheduling and left. The furniture assembly would take way longer than 10 minutes. Clearly they do not have any time management skills. A previous delivery was cancelled because they ran out of time. This confirms that they have 0 time management skills or that other customers are given more grace and actually receive their items

I purchased both a sink and the recommended faucet from Wayfair. The project got delayed a couple of months and when it turns out the faucet was the wrong size Wayfair refused to refund or exchange the faucet they recommended. Do not buy from this company.

I had some issues with a product but I tell you I have never received such OUTSTANDING resolution regarding a return and the customer service today was excellent explaining everything and sending me a link for future use with Fed Ex! Top Notch.

Useless company that sends faulty products and does not care about their customers at all. The prices are cheap and that's something you will pay for a lot more in the long run since the quality of their furniture and customer service are abysmal. Shop elsewhere for your sanity

I will never order from Wayfair again mostly because they have zero customer service. You can only contact them by text message or email which is all AI generated. There is no real person to speak to. That bothers me because replacing an item was very difficult since their messages are pre-generated and I can’t get a good answer to my questions about the product I needed to return/replace. I ended up returning and ordered from somewhere else who has customer service.

I ordered a propane heating stove on 8-31-25 Labor Day sale and got a good deal. Apparently too good. It was supposed to be delivered about 2 weeks out. The price went up $300.00 the day after Labor Day. They sent me an email on 9-4-25 stating it would be delayed until 11-5-25! This same product was still being advertised with a shipping date 2 weeks out so I was confused why mine was going to take 2 months. Then on 9-5-25 they sent another email stating the order was cancelled. No reason. They refunded the amount paid. I contacted "customer service". They said there was a pricing error and had to cancel it as it was "company policy". They said they could help me order another one, $300.00 more in price. I passed. Not sure it's legal to advertise a price, take the payment then cancel the order because they gave me too good of a deal. They can't do that at any retail store. I'll shop elsewhere from now on.

Placed an order for a sideboard ($1,479.99) on July 28. Confirmed expected arrival window Aug. 28-Sept.6. On Sept. 2, checked my order online. It was still on order. I call Wayfair, after several times being placed on hold, was told by the representative that the item was out of stock and the supplier had no time frame for new inventory. So the order was cancelled.

Bought some chairs that are supposed to be gold like the stock photos. Not gold. Brown/bronze box with one leg poking out and bent and another leg had no foot rubber pad. Sent photos and had an Hour long text chat and they wanted me to send it back but the box was damaged beyond usability so would have to buy a new box and go ship it settled on a 20 dollar discount. Now we get to figure out how to straighten a leg and see if we can spray paint these to look like the photos. Probably don’t buy anything of medium to high value with Wayfair because when it goes wrong it will be your inconvenience and expense.

I did not realize Wayfair is a middleman, not at actual furniture retailer, and as such each purchase will be shipped and handled by the specified manufacturer, not Wayfair. Therefore, if you are shipped a completely wrong item, you will be dealing with a random manufacturer who may or may be in China and it may take several days of back to back emails to even establish the fact that you received the wrong item. Sorry, four days and multiple requests for photos of different stickers on the box are not the same as a simple phone call or email to the company you thought you were doing business with.

Decent "inexpensive" furniture. Fairly easy ordering process, app is very user friendly; easy to set favorite and comparison shop. Everything is great, right up until you actually pull the trigger and they have your money. Then it goes one of two ways:

They Couldn't Care less About the customer or their Happiness. They lost my package in transit and couldn't care less to make things right. They ignored my concerns and brushed me off without further hesitation.

While Wayfair has become well-known for their nonstop advertisements on TV, the reality is that behind the hype, their delivery service and treatment of customers is poor. Last month, I ordered a set of three bronze vases -- and the largest of the three arrived with warps and dents like I'd never seen on any product before. The vase is completely unusable, as it would be a source of ridicule if it were ever visible to company -- not to mention that the overwhelming damage has rendered the product ugly and misshapen.

Item not as pictured. Nothing in item description about being a non returnable item. Screwed us out of several hundred dollars. Just got approved for their credit card. Will pay off and never by from here again.

I've been a Wayfair customer for close to 20 years. Price, reliability, exceptional customer service, quality - these were the reasons for being loyal to Wayfair. Recently, however, their quality, reliability and customer service are abysmal. My daughter bought a bed for her new apartment, when she and her fiancé opened the box - the bed was very poor quality and damaged. I told them to pack it up and I'd get in touch with Wayfair.... no worries - or so I thought.

Horrible customer service and unfriendly to consumers. Customer service representatives don't know anything about the products and refer you to things that wouldn't fit in your space. Make it hard to want to order things because you don't want to take the risk of not liking it and then having to pay a fortune to send it back because it's not damaged which is the only way they will take things back without a hassle. The stuff is cheaply made and very easy to damage when putting together.

I purchased a dresser from Wayfair. I put it together and the quality was terrible. I tried using it for a while but it was just not working at all. I contacted them and they instructed me to send it back. It took me over a month to find a box big enough to send it back and they cancelled my return label. They would not reissue a label and now I am stuck with a dresser that is TERRIBLE QUALITY!!!

Have purchased from Wayfair several times and generally consider it a last choice option. It’s a crapshoot, and sometimes I’m not willing to gamble. Most recently, ordered a sofa that was supposed to be delivered in 7-10 days. The money came out of my account immediately. It’s been 15 days, and the sofa never shipped. Occasional mistakes are okay, but not when 5 separate Wayfair reps can’t manage to give a straight answer. Canceled the order. It’s unacceptable. Hopefully I’ve learned my lesson.

I ordered a tv stand with fireplace.... It arrived very quickly. The fist thing I do is check off all the parts. Everything was there... then I assembled it step by step.... I made a mistake and put one part on the wrong way... but, quickly rearranged the part.... It took me 2 days to assemble with a screwdriver.

Do NOT trust Wayfair. There are multiple scamming sites which direct you to wayfair, take your money and disappear- even sending verification from wayfair. Wayfair refuses to honor the sale and for a "reputable" company apparently cannot or will not stop this theft from innocent customers. SPEND YOUR MONEY ELSEWHERE, OR YOU MAY VERY WELL BE SCAMMED OUT OF IT. ABSOLUTELY TERRIBLE customer service.

Wayfair loves to promise low prices and quick shipping, but they're unable to actually deliver on those promises. Items arrive missing pieces. They're very friendly when you call for those parts to be sent out, but they aren't going to order them when you call the first time. First, they're call you back because the hole in the box and the entire bag of missing screws is most easily explained by you not knowing what you're looking for, not packaging that looks like it was designed by a 6 year old child (lots of tape trying to keep it together in a too small box that easily gets broken and torn). Then, they'll agree to send you the screws. They should get shipped out 10 days after you received your original order.

Horrible customer service. Tried to change shipping immediately after placing order--they wouldn't do anything. Tried to cancel. They said it was too late. Spoke and wrote to several people who either didn't know what they were talking about or were being paid to just stymie customers to prevent returns. Disputing the order. Ugh.

We ordered a khaki colored chair - they delivered brown. They said I needed to contact the manufacturer. Customer service should have made the call. All we wanted was for them to pick up the brown, deliver the khaki. Crickets

I purchased a buffet cabinet on Wayfair’s website on August 10th, with an estimated delivery between August 14th and 16th. To my surprise, the very next day I received an email stating that delivery had been rescheduled to October 1st — an unacceptable delay. When I reached out within the original timeframe to understand what had happened, the response was even more alarming: “The item is out of stock, we are waiting for replenishment.” How can a company sell a product that is not in stock without informing the customer? This raises serious questions about Wayfair’s credibility and shows a complete lack of respect toward its customers.

I can’t imagine a more inferior recliner than the one I received from Wayfair. It is too small for anyone but a child. Very hard seating and difficult to recliner in. At 5’5” my feet hung over the foot rest. Do not waste your time and money on this one.

Ordered a 13 x 20 metal shed/carport and received it actually earlier than they said that was gonna come, which is good however, he came and a 6‘ x 4‘ box looks like a coffin. This box is supposed to hold two large swinging doors, one man door, the Roof, all the bolts, all the stuff to put things together plus the poles to stand it on it, also has sides and they’re telling me that this 6‘ x 4‘ box holds all of that. We called them and said "We’re not satisfied" and they said, "Oh sorry about that but you’re gonna have to spend $200 to send it back to us." When we ask him how come, they said it’s because it wasn’t broken or damaged. Well we don’t know that that’s broken or damaged, because in order for me to say that, I had to open the package, which nullified the refund when I asked them about that. They said "Nothing we can do about it." "You pay us $200 and we’ll send you the rest of the money."

In a single word, my experience with Wayfair was HORRIBLE! Products were subpar and actually dangerous - the "gripper" rug pad was worthless could have caused an accident for anyone stepping on the rug when it slid out from underneath the person. So with two items I could not use, I then got to deal with the Wayfair return policy, which is a win-win for Wayfair and a lose-lose for the customer.

Bought a bed frame and then they cancelled the order a day before it was to ship. They said that it was out of stock. I went back online a few days later and it was back in stock but $200 more. Don't waste your time with this scam of a company.

The order was canceled when it was about to get shipped, it stated the ‘item was no longer available’ even though it was available on the website just with tremendously increased price. The customer support is of no help, they randomly cancel orders

Wayfair Cancelled my order after almost a week of purchase, said it is out of stock. Coming to find out, they didn’t want to sell it for the price it was listed. They lied about the whole process as customer service told me the item is out of stock and I see the item listed on those website with a different price tag. When I called sales to check item availability, I was told they have 4 of the item available. I asked then why was my order cancelled, they said because the vendor wouldn’t accept the price I paid. Wow, I didn’t fall for the price, the price was posted on third website and I purchased it with that price and was accepted. But after almost a week, they decided to cancel my order for to the price. I could’ve scored another deal from a different retailer if I was notified at least within 24 hours. This is very disgusting and really bad customer service.

I won't be shopping with Wayfair again. I purchased a light fixture in brushed nickel. When it arrived, it was in gold. I went online to return and replace the item and saw that it was out of stock, so I called the customer service number. The gentleman I spoke with was very nice and told me that I'd receive an email with instructions on how to return and exchange the item in the correct color. So I assumed that he perhaps had access to a different stock than I was able to see online.

Updated on 08/19/2025: I ordered a simple L-shaped desk (no hutch) and paid an additional $90 for it to be assembled. The first assembly appointment was two weeks ago; the "window" was 11-3. Nobody showed up, and I was not notified. A few days later, same thing: an assembly appointment for which nobody showed up; the "window" was again 11-3 and again I was not notified.

No stars! I bought the wooden folding Adirondack chairs. We've barely used them and they are both broken. DO NOT BUY! And, FYI I weigh 140 lbs. and my husband weighs 150. And, we were the only ones to sit in them. Junk!

I just bought a home, have income, Excellent payment history. 1 late payment. Just starting to establish credit. & Have had no issues. Turned down for a purchase of less than $250. AND it was a hard hit on my credit. I won't make that mistake again.

For online purchases with any other platform, the customer doesn't pay return expenses as long as you drop the item at a drop-off location. But Wayfair will take a junk out of your payment for return. Be careful when buying from Wayfair!

I was out of town and not accessible to my secretary who was told to file a claim for damage to my dining room table. Allstate would not take his call and he had to resort to online claim but required a code be sent to my phone. He gave up. I have proof of this. We I came home one day past a 30-day cut off, Allstate stated it was past 30 days and they not accept claim. After email proof of their phone system not allow you to call them for the code and my assistant also put the date of occurrence at May 1 when he was guessing when it was May 17, Allstate did not care.

This company uses FedEx for shipping, and my order did not arrive as promised. Once they shipped it, customer service told me it was no longer their responsibility and that I would receive it whenever FedEx decided to deliver it. When I called for answers, I was hung up on, and the representative who did speak to me offered no solutions or compensation for the delay. My package has been lost for days, and there seems to be no concern about resolving the issue. At this point, I don’t even know if I will ever receive my purchase or if it will arrive in usable condition. This was my first and will be my last order with this company, and I will be sharing my experience with others.

I had a problem with my order. A chair set comes in two packages. One was out of stock. I tried to cancel the entire chair set (Who needs half a chair?) I was told by the rep that I could not cancel and had to wait for the delivery and return it. Meanwhile the rest of my order was in the same status and did allow me to cancel. I then tried to chat online with a rep. If I did not respond immediately, I was dropped. But they took a very long time to respond to me. When picked up by a new rep, I was repeatedly asked to explain the problem. They could have helped by looking at the chat for my info. Then, a rep claimed this was a UK site (It wasn’t!). I’ve never felt so abused by a company before. I used to be a regular customer, but never again!!!

Non-functional and deceptive website combined with condescending and useless customer service. I needed to furnish an apartment when I would not be present so was searching for products with full service delivery (i.e., delivery and assembly at the same time). The only way to find these products on their site is to filter for “free full service delivery”. However, most of the products that filter retrieves are not in fact eligible for full service delivery. And even when the product is clearly listed as eligible for free full-service delivery through the entire purchase path, Wayfair nonetheless sometimes tacks on additional delivery and assembly charges — this happened with a bed I tried to purchase but that I discovered at the last minute included additional charges of $100 for full service delivery and $85 for assembly.

After so many years of purchasing at Wayfair, I experience them closing my account today. I ordered a headboard with full assembly and got delivered and open item with no assembly. I have returned many items that were delivered damaged or incorrect. I’ve taken photos and provided them with all the information and have returned all items that were delivered damaged.

Sorry to have ordered anything from here. Will not order anything again or recommend anyone else to. Haven't even dealt with customer service. Too annoyed to waste the time to even write a review. Liberals are liars. My bad ordering from them.

Terrible customer service. My wife ordered a dining room light which looks and sounded high quality in the Wayfair marketing. Product arrived quickly, but here were the issues...the instructions for assembly were horrible. Barely legible line drawings with very little narrative to go along with them. When I was at the last stage of assembly I needed to remove a retaining ring for each of the glass lamp shades. There was special tool for accomplishing this included with the hardware, but no explanation about what this device was or how to use it. I was able to figure it out and on the last one of 5 sockets, the retaining ring was cross threaded so it would not come out. Furthermore, most of the light fixture is out of whack structurally...meaning, the sockets are not even square with the rest of the unit. Poor quality coupled with terrible instructions and a high price do not make for a good online shopping experience.

I ordered something in 2018 and it was a nightmare for the return. Thought I would try ordering again so I just order a outside dining table. Came with a large gouge on the top. Called right away and would like a new table. Still dealing with it weeks later. Wayfair emails you with a question you reply right away and they you don't get another email for another 2 days. Very bad return policy. Stay with AMAZON!!! They are great with the returns.

Despite clear evidence of harm and my repeated communications, Wayfair consistently engaged in delay tactics—slow-walking the replacement process, stonewalling my requests, and ultimately forcing me into desperation. I reached out multiple times as my pain intensified, explaining the urgent need for safe sleep accommodations. Rather than accept responsibility and promptly provide relief, Wayfair chose to minimize and avoid culpability at every turn. It became clear that I was dealing with a company more interested in protecting itself than in alleviating the very real pain and suffering experienced by its customer. This conduct is particularly egregious given that Wayfair had both the means and the obligation to remedy the situation, but instead chose to expend its resources on shifting blame, gaslighting, and undermining my position as a consumer.

Non-existent customer service. They claim an item was delivered, then backtrack and tell me to wait 3 MORE days. On an item they originally claim was already delivered. We'll I never received it. And Wayfair CS can't decide if it was delivered or not. "Just keep waiting while we have your $ and you have nothing." There are so many other sites to shop from, so lesson learned and Wayfair has lost my business forever.

We purchased two bar stools in Nov ‘24. They saw minimal use by our family over past 9 months. Yesterday the stem underneath the seat simply broke and the person sitting on the stool narrowly avoided injury. When we called Wayfair, they laughed at us saying they only offer a 30 day warranty on their products. We would recommend you NOT buy anything from Wayfair because they don’t stand behind their products. They know what they’re selling is not quality material.

I will not shop at Wayfair again. I bought a couch with accompanying ottoman from Wayfair. The ottoman came ripped. They told me I had two choices: 1) Save 20% on the order 2) Return the entire couch. I said, "but I just want a new ottoman." They said they could not make that happen. The boxes were gone. It was for my daughter at college. How would she send an entire couch back? And why? They also made me work through the manufacturer rather than handling it themselves. DO NOT SHOP HERE.

Terrible! Do not shop Wayfair. The worst experience, I've been waiting for my refund for over a year now. Spoke with four different representatives and still nothing. Do not shop wayfair. I never will again. Lesson learned.

I ordered a hooked rug from Wayfair. It was as pictured but 2 days after I received my rug it went on sale, decreased by $100. I called to ask if I could get some kind of rebate or a coupon and I got no satisfaction, I was very unhappy.

DO NOT BUY HERE... This is the worst service I ever got in my life... They deliver a desk that has multiple missing parts... Two weeks out they can't replace the part and when I ask for return they said I have to wait an additional 5 business days after they receive my return before they can refund my cash... No one knows what is going on and every time I call no supervisor is available.... This is the worse company. Save yourself the stress and buy elsewhere... If I could give zero I would.

Was dissatisfied with the products. Why tried to find out how to return them, bot said they couldn't tell me anything because the items hadn't been delivered yet. I had emails and texts from them showing they had been returned. TOTAL SCAM!!! COULD NOT RETURN THE GARBAGE THEY SENT.

Ordered a birthday gift to arrive on Friday. Did not arrive. Told it would be 8 days later than expected. No recourse except to wait. Not acceptable. Don’t show the arrival date and then not come through. Never again.

I ordered a kitchen island and it had a broken piece. They said a new part was coming, but they sent an entire new cart. Now they are REFUSING to pick it up as they promised. It will cost me to take it to the dump. Never will buy from Wayfair again.

Ordered an adjustable split king bed and 2-twinXL-10" mattresses. Ordered an adjustable split king bed and two 10" mattresses. Customer service is horrible. Wanted to support Canadian instead of Amazon. Ordered the bed and mattresses that hadn't yet arrived and within 6 days of the actual ordering a sale went on and asked for credit so we can purchase more items. The first lady we called and talked to (Breuna M.) said yes they would credit. Nothing happened with the 24 hours like she said would. Emailed Wayfair back and they said no. Wow! Asked for the small price difference to add to a future purchase and nope, they don't seem to want more purchases. Guess Amazon it is. They at least will honour the sale difference and so does Temu in credit for futures purchase especially with 6 days. Even Canadian Tire. So much for Wayfair not supporting the Canadian people. NEVER AGAIN!

Check your products immediately upon receiving them! I ordered a bed frame/Headboard. I DID NOT get what I ordered. I did not open the box & set the bed up until a year later. Of course when it's too late to do something about it. Just needed something quick. I would not recommend. Maybe my order would have been right if I paid more & ordered a body. Who knows! Check your items from this company & do DEEP research!

I ordered 20+ items, some fairly large, from their website during a sale they were having. For whatever reason the website chose to default to an old address to send my entire order! I caught this within 2 minutes after placing the order and immediately called Wayfair customer service. Not only were they unwilling to change the delivery address to the correct location, one of the representatives had a huge attitude saying “I don’t know what you want me to do about it…” I’ve shopped Wayfair in the past and had a few somewhat minor issues but this time they’ve truly outdone themselves. Luckily for me I happen to know the people at that old address but it’s still a nightmare, and awkward to say the least, retrieving my order piece by piece as it arrives. All I can say now is lesson learned! I will not shop Wayfair again.

They will not adjust the price they changed to a cheaper price 2 days ago. The original order has not even been delivered. To return an item will cost you about $30.00--donate to charity rather than give them more money. Don't shop at Wayfair ever.

I have tried many times to shop on Wayfair and I have bought items from them in the past. They sell many of the same products that are on Amazon and I like to comparative shop. Honestly though, I find their website to be extremely slow. It takes forever for items to load and even to see other colors or read the description takes so long to load that I eventually just close the tab and buy on Amazon. I don’t have these problems with other websites. It’s unfortunate for them because if other consumers have the same problem as me, I am certain Wayfair has lost many customers. Also, many of the items I want are almost always out of stock. It’s frustrating and I barely even go on their website now because it’s annoying and a waste of my time. My advice to Wayfair; invest in a faster, more reliable website and try to keep items in stock.

It’s convenient to have Wayfair online to store to order from and they generally have great pricing and their products are generally pretty decent, but it is very frustrating as a customer to order Something and the item arrive damaged or with parts missing. This happened recently not once but twice on the same item..Quality control checks should be adhered to and done Prior to packaging and shipping items out.

I ordered a coffee maker recommended by Consumer Reports and it was a branded item, the company was RW Flame. The coffee maker that was delivered has no reference anywhere that it is an RW Flame, but Wayfair blew me off, says it is the same. Now they expect me to pay to return it. I've ordered from Wayfair and have been okay with the service, but they are now off my list, and I cancelled my CR account as they were rude and unhelpful. The customer service at Wayfair was so fast, I don't believe they really looked into anything, just denied my request.

Steer clear of becoming a Wayfair member and paying the $29 membership fee. They will sell you the world telling you all the perks you get but in reality for me it just wasn’t the case. They found every reason I couldn’t use my rewards and when I called the dedicated line for members they told me sorry but I can’t do anything to help you. Basically a whole lot of runaround and excuses. Steer clear in my opinion! If you use a reputable company or brick and mortar store at least you have some recourse but this company is all about the profits!!

The last 4 orders were pure junk. 1. Ceiling fan, blades didn’t line up with the motor. 2. Peacock clock, the hands kept falling off 3. Plastic clock didn’t run. 4. Oscillating fan. They sent the wrong color.

We purchased 2 hi top swivel stools Luyster Swivel labeled U LAX FURNITURE in January, needing assembly. We traveled after assembly until June, started using them and within 30 days ballbearings began to fall out noting failure of the holding plates and unrepairable. I contacted Wayfair who said warranty was for 30 days passed. I went online and was unable to locate the manufacturer anywhere, obviously not made in America and no representative for customer care. I bought thru Wayfair expecting quality and reputable, both of which I did not get. Last time I will buy from this marketplace who will not represent its products.

Never again. They give you a date for delivery and then they rescheduled and rescheduled and then the tech comes and the half of the order is not here. WHY I n the world do you send it in 2 different trucks. Front of the bed in one truck and side of the bed in another truck. Talk about stupid. UGH. Never again. I'm sleeping on the floor for a week. Be smart people. Go to the local store. Get your stuff and be done with it 😁.

I purchase an interior door from Wayfair online. After verifying it was in stock, I placed my order and was given a delivery date which was a few days later. The delivery date came and went, and when I checked status online, it said "awaiting pickup from carrier". I checked again a day later, and it said "delayed" with no further explanation.

Be cautious about what you purchase. My daughter bought a sofa that was not as described. When she attempted to process a return, the company informed her that she would not receive a full refund. Their customer service department also instructed her to find a box large enough to fit the sofa for FedEx to pick it up. However, the sofa was shipped to her vacuum-sealed and was inflated when opened, meaning it would no longer fit in those boxes. Given these circumstances, neither she nor our family will be purchasing any additional items from their online store.

I have been on their website since 10:30. It’s 12:35. Impossible. You finally get it in your cart. They spin your credit card for another half hour!! People they are not worth it. Nothing but a waste of my time. Never again!!!

I’m sure you get a lot of complaints, but I wanted to complement you specifically about the service I received it Customer reviews. I have to say Deborah I just spoke to or Debbie was absolutely exceptional! I’m pushing 80 years old and I came across a small black ”thing” on my floor, I have a difficult time getting down to see what it is, and I couldn’t figure out where I could attach it in the back bottom of my recliner with heat and massage. I have to tell you she was absolutely so patient with me and understanding of my age and weekend abilities.

I ordered what I thought was a burgundy loveseat from them on 7-14 at 5PM in the afternoon. The description said red however the picture showed burgundy. I called their "customer service" 3 times trying to verify that this was indeed burgundy and no one could answer me. I then skipped the scripted workers and called the manufacturer who said it was a red, not a burgundy loveseat.

I ordered a fireplace, it’s been in the warehouse. No delivery date. Keeps getting different answers. I regret ordering from them. I received a phone call they looking into it. I was told they going call back, never did.

The absolute worst company I have ever purchased from. The day our package was supposed to arrive it had not even been shipped yet! When I tried to call to find out what was going on, no one could tell me anything about why it hasn’t shipped.

I purchased a product June 26 2025. It’s July 15th 2025. It was supposed to be 2 day shipping. Wayfair refuses to refund me. Yet I have no chair. It’s disappointing to not receive a product you’ve paid over $300 almost $400 for.

Sent Wrong bath Rugs, think I was charged for both sets, also when returning small item that was $23, was only refunded $5, unbelievable, should of been refunded total amount. The bath Rugs were totally not what I ordered, but month later, I get another set, went to Macy's, no problem with Macy's.

I bought a table set and couch set for my backyard. I was missing pillows. I called Wayfair and they were very responsive in accommodating me. The furniture is very sturdy and wasn’t hard to assemble. My yard looks extra nice with these added pieces. Thank you wayfair!

We ordered a set of sofas. It came with major defects. Ordered a replacement and it came back with even more damages. This happened also with previous order. I don’t understand why they are sending them. Never going to try them again.

Wayfair said verbally on their customer service line that we could return an item outside the 30 day policy, called again to find out why I haven't heard from them, they denied me and wouldn't budge, oh well, Amazon it is, screw these guys.

I have used Wayfair for several years for various purchases. I recently purchased a sectional for my daughter. I was told it would be delivered by 7/8. I received an email delivery was scheduled 7/5. I was surprised with it being the holiday. I received another email on the 5th it would not be delivered until the 9th. We called on the 8th and confirmed on the phone for the delivery of the 9th. Today, the 9th, we received a new delivery date of the 12th. Wayfair refuses to do anything regarding their delivery agent. "There is nothing that can be done."

Ordered a sofa. It was delayed. When they finally delivered it, they brought a table. They offered -$100 and delivery in 2 weeks. She said we don't offer anything more on inconveniences. That it was a shame because if it had been a situation where it was the wrong color she could refund. I said, this an error. You didn't even deliver a sofa. She said no attempt will be made to find the correct package. Not possible to expedite any shipping. Argued and escalated, finally got bit more refund, that is honestly meaningless since the sofa is now selling cheaper than when I bought it.

I placed an order for an item and then I realized it would not work in the space I got it for. I tried to Cancel the order within an hour of placing it on Sunday evening. Apparently it was too late. So today at 2 pm on Monday I checked the status to see if it was cancelled and it says waiting to be picked up by carrier. So I called their customer service to see if they could cancel it since it hasn’t gone out, but they said they could only cancel it within a half hour of purchase, even though it hasn’t even been sent out almost 24 hours later. Maybe I am spoiled by Amazon and their great cancellations policies? Anyway, I won’t shop at Wayfair again. Now I have to pay $30 just to return the item.

Cancellation/Return policy is ridiculous. I ordered a vanity in the wrong size. I immediately noticed my mistake and texted (like the chatbot recommended) with a representative. After going round and round with the rep who originally told me I could cancel the order they then said no it was too late to cancel because the item had shipped. I pointed out that I had requested a delayed delivery for 2 weeks past the date and there was no way the item had shipped. It was like talking to a wall. No common sense, just reading from a script.

My order, was a sectional couch, did not look anything like what I ordered, arrived, I spoke to the “virtual assistant”, after I spoke with a customer service representative. I was let know, after the human told me that it already arrived, then forwarded me to a virtual assistant, after hold time over 50 mins. Nothing has been resolved on this matter. I feel like this company should be aware of this matter.