Wayfair Reviews

Non-functional and deceptive website combined with condescending and useless customer service. I needed to furnish an apartment when I would not be present so was searching for products with full service delivery (i.e., delivery and assembly at the same time). The only way to find these products on their site is to filter for “free full service delivery”. However, most of the products that filter retrieves are not in fact eligible for full service delivery. And even when the product is clearly listed as eligible for free full-service delivery through the entire purchase path, Wayfair nonetheless sometimes tacks on additional delivery and assembly charges — this happened with a bed I tried to purchase but that I discovered at the last minute included additional charges of $100 for full service delivery and $85 for assembly.

After so many years of purchasing at Wayfair, I experience them closing my account today. I ordered a headboard with full assembly and got delivered and open item with no assembly. I have returned many items that were delivered damaged or incorrect. I’ve taken photos and provided them with all the information and have returned all items that were delivered damaged.

Sorry to have ordered anything from here. Will not order anything again or recommend anyone else to. Haven't even dealt with customer service. Too annoyed to waste the time to even write a review. Liberals are liars. My bad ordering from them.

Terrible customer service. My wife ordered a dining room light which looks and sounded high quality in the Wayfair marketing. Product arrived quickly, but here were the issues...the instructions for assembly were horrible. Barely legible line drawings with very little narrative to go along with them. When I was at the last stage of assembly I needed to remove a retaining ring for each of the glass lamp shades. There was special tool for accomplishing this included with the hardware, but no explanation about what this device was or how to use it. I was able to figure it out and on the last one of 5 sockets, the retaining ring was cross threaded so it would not come out. Furthermore, most of the light fixture is out of whack structurally...meaning, the sockets are not even square with the rest of the unit. Poor quality coupled with terrible instructions and a high price do not make for a good online shopping experience.

I ordered something in 2018 and it was a nightmare for the return. Thought I would try ordering again so I just order a outside dining table. Came with a large gouge on the top. Called right away and would like a new table. Still dealing with it weeks later. Wayfair emails you with a question you reply right away and they you don't get another email for another 2 days. Very bad return policy. Stay with AMAZON!!! They are great with the returns.

Despite clear evidence of harm and my repeated communications, Wayfair consistently engaged in delay tactics—slow-walking the replacement process, stonewalling my requests, and ultimately forcing me into desperation. I reached out multiple times as my pain intensified, explaining the urgent need for safe sleep accommodations. Rather than accept responsibility and promptly provide relief, Wayfair chose to minimize and avoid culpability at every turn. It became clear that I was dealing with a company more interested in protecting itself than in alleviating the very real pain and suffering experienced by its customer. This conduct is particularly egregious given that Wayfair had both the means and the obligation to remedy the situation, but instead chose to expend its resources on shifting blame, gaslighting, and undermining my position as a consumer.

Non-existent customer service. They claim an item was delivered, then backtrack and tell me to wait 3 MORE days. On an item they originally claim was already delivered. We'll I never received it. And Wayfair CS can't decide if it was delivered or not. "Just keep waiting while we have your $ and you have nothing." There are so many other sites to shop from, so lesson learned and Wayfair has lost my business forever.

We purchased two bar stools in Nov ‘24. They saw minimal use by our family over past 9 months. Yesterday the stem underneath the seat simply broke and the person sitting on the stool narrowly avoided injury. When we called Wayfair, they laughed at us saying they only offer a 30 day warranty on their products. We would recommend you NOT buy anything from Wayfair because they don’t stand behind their products. They know what they’re selling is not quality material.

I will not shop at Wayfair again. I bought a couch with accompanying ottoman from Wayfair. The ottoman came ripped. They told me I had two choices: 1) Save 20% on the order 2) Return the entire couch. I said, "but I just want a new ottoman." They said they could not make that happen. The boxes were gone. It was for my daughter at college. How would she send an entire couch back? And why? They also made me work through the manufacturer rather than handling it themselves. DO NOT SHOP HERE.

Terrible! Do not shop Wayfair. The worst experience, I've been waiting for my refund for over a year now. Spoke with four different representatives and still nothing. Do not shop wayfair. I never will again. Lesson learned.

I ordered a hooked rug from Wayfair. It was as pictured but 2 days after I received my rug it went on sale, decreased by $100. I called to ask if I could get some kind of rebate or a coupon and I got no satisfaction, I was very unhappy.

DO NOT BUY HERE... This is the worst service I ever got in my life... They deliver a desk that has multiple missing parts... Two weeks out they can't replace the part and when I ask for return they said I have to wait an additional 5 business days after they receive my return before they can refund my cash... No one knows what is going on and every time I call no supervisor is available.... This is the worse company. Save yourself the stress and buy elsewhere... If I could give zero I would.

Was dissatisfied with the products. Why tried to find out how to return them, bot said they couldn't tell me anything because the items hadn't been delivered yet. I had emails and texts from them showing they had been returned. TOTAL SCAM!!! COULD NOT RETURN THE GARBAGE THEY SENT.

Ordered a birthday gift to arrive on Friday. Did not arrive. Told it would be 8 days later than expected. No recourse except to wait. Not acceptable. Don’t show the arrival date and then not come through. Never again.

I ordered a kitchen island and it had a broken piece. They said a new part was coming, but they sent an entire new cart. Now they are REFUSING to pick it up as they promised. It will cost me to take it to the dump. Never will buy from Wayfair again.

Ordered an adjustable split king bed and 2-twinXL-10" mattresses. Ordered an adjustable split king bed and two 10" mattresses. Customer service is horrible. Wanted to support Canadian instead of Amazon. Ordered the bed and mattresses that hadn't yet arrived and within 6 days of the actual ordering a sale went on and asked for credit so we can purchase more items. The first lady we called and talked to (Breuna M.) said yes they would credit. Nothing happened with the 24 hours like she said would. Emailed Wayfair back and they said no. Wow! Asked for the small price difference to add to a future purchase and nope, they don't seem to want more purchases. Guess Amazon it is. They at least will honour the sale difference and so does Temu in credit for futures purchase especially with 6 days. Even Canadian Tire. So much for Wayfair not supporting the Canadian people. NEVER AGAIN!

Check your products immediately upon receiving them! I ordered a bed frame/Headboard. I DID NOT get what I ordered. I did not open the box & set the bed up until a year later. Of course when it's too late to do something about it. Just needed something quick. I would not recommend. Maybe my order would have been right if I paid more & ordered a body. Who knows! Check your items from this company & do DEEP research!

I ordered 20+ items, some fairly large, from their website during a sale they were having. For whatever reason the website chose to default to an old address to send my entire order! I caught this within 2 minutes after placing the order and immediately called Wayfair customer service. Not only were they unwilling to change the delivery address to the correct location, one of the representatives had a huge attitude saying “I don’t know what you want me to do about it…” I’ve shopped Wayfair in the past and had a few somewhat minor issues but this time they’ve truly outdone themselves. Luckily for me I happen to know the people at that old address but it’s still a nightmare, and awkward to say the least, retrieving my order piece by piece as it arrives. All I can say now is lesson learned! I will not shop Wayfair again.

They will not adjust the price they changed to a cheaper price 2 days ago. The original order has not even been delivered. To return an item will cost you about $30.00--donate to charity rather than give them more money. Don't shop at Wayfair ever.

I have tried many times to shop on Wayfair and I have bought items from them in the past. They sell many of the same products that are on Amazon and I like to comparative shop. Honestly though, I find their website to be extremely slow. It takes forever for items to load and even to see other colors or read the description takes so long to load that I eventually just close the tab and buy on Amazon. I don’t have these problems with other websites. It’s unfortunate for them because if other consumers have the same problem as me, I am certain Wayfair has lost many customers. Also, many of the items I want are almost always out of stock. It’s frustrating and I barely even go on their website now because it’s annoying and a waste of my time. My advice to Wayfair; invest in a faster, more reliable website and try to keep items in stock.

It’s convenient to have Wayfair online to store to order from and they generally have great pricing and their products are generally pretty decent, but it is very frustrating as a customer to order Something and the item arrive damaged or with parts missing. This happened recently not once but twice on the same item..Quality control checks should be adhered to and done Prior to packaging and shipping items out.

I ordered a coffee maker recommended by Consumer Reports and it was a branded item, the company was RW Flame. The coffee maker that was delivered has no reference anywhere that it is an RW Flame, but Wayfair blew me off, says it is the same. Now they expect me to pay to return it. I've ordered from Wayfair and have been okay with the service, but they are now off my list, and I cancelled my CR account as they were rude and unhelpful. The customer service at Wayfair was so fast, I don't believe they really looked into anything, just denied my request.

Steer clear of becoming a Wayfair member and paying the $29 membership fee. They will sell you the world telling you all the perks you get but in reality for me it just wasn’t the case. They found every reason I couldn’t use my rewards and when I called the dedicated line for members they told me sorry but I can’t do anything to help you. Basically a whole lot of runaround and excuses. Steer clear in my opinion! If you use a reputable company or brick and mortar store at least you have some recourse but this company is all about the profits!!

The last 4 orders were pure junk. 1. Ceiling fan, blades didn’t line up with the motor. 2. Peacock clock, the hands kept falling off 3. Plastic clock didn’t run. 4. Oscillating fan. They sent the wrong color.

We purchased 2 hi top swivel stools Luyster Swivel labeled U LAX FURNITURE in January, needing assembly. We traveled after assembly until June, started using them and within 30 days ballbearings began to fall out noting failure of the holding plates and unrepairable. I contacted Wayfair who said warranty was for 30 days passed. I went online and was unable to locate the manufacturer anywhere, obviously not made in America and no representative for customer care. I bought thru Wayfair expecting quality and reputable, both of which I did not get. Last time I will buy from this marketplace who will not represent its products.

Never again. They give you a date for delivery and then they rescheduled and rescheduled and then the tech comes and the half of the order is not here. WHY I n the world do you send it in 2 different trucks. Front of the bed in one truck and side of the bed in another truck. Talk about stupid. UGH. Never again. I'm sleeping on the floor for a week. Be smart people. Go to the local store. Get your stuff and be done with it 😁.

I purchase an interior door from Wayfair online. After verifying it was in stock, I placed my order and was given a delivery date which was a few days later. The delivery date came and went, and when I checked status online, it said "awaiting pickup from carrier". I checked again a day later, and it said "delayed" with no further explanation.

Be cautious about what you purchase. My daughter bought a sofa that was not as described. When she attempted to process a return, the company informed her that she would not receive a full refund. Their customer service department also instructed her to find a box large enough to fit the sofa for FedEx to pick it up. However, the sofa was shipped to her vacuum-sealed and was inflated when opened, meaning it would no longer fit in those boxes. Given these circumstances, neither she nor our family will be purchasing any additional items from their online store.

I have been on their website since 10:30. It’s 12:35. Impossible. You finally get it in your cart. They spin your credit card for another half hour!! People they are not worth it. Nothing but a waste of my time. Never again!!!

I’m sure you get a lot of complaints, but I wanted to complement you specifically about the service I received it Customer reviews. I have to say Deborah I just spoke to or Debbie was absolutely exceptional! I’m pushing 80 years old and I came across a small black ”thing” on my floor, I have a difficult time getting down to see what it is, and I couldn’t figure out where I could attach it in the back bottom of my recliner with heat and massage. I have to tell you she was absolutely so patient with me and understanding of my age and weekend abilities.

I ordered what I thought was a burgundy loveseat from them on 7-14 at 5PM in the afternoon. The description said red however the picture showed burgundy. I called their "customer service" 3 times trying to verify that this was indeed burgundy and no one could answer me. I then skipped the scripted workers and called the manufacturer who said it was a red, not a burgundy loveseat.

I ordered a fireplace, it’s been in the warehouse. No delivery date. Keeps getting different answers. I regret ordering from them. I received a phone call they looking into it. I was told they going call back, never did.

The absolute worst company I have ever purchased from. The day our package was supposed to arrive it had not even been shipped yet! When I tried to call to find out what was going on, no one could tell me anything about why it hasn’t shipped.

I purchased a product June 26 2025. It’s July 15th 2025. It was supposed to be 2 day shipping. Wayfair refuses to refund me. Yet I have no chair. It’s disappointing to not receive a product you’ve paid over $300 almost $400 for.

Sent Wrong bath Rugs, think I was charged for both sets, also when returning small item that was $23, was only refunded $5, unbelievable, should of been refunded total amount. The bath Rugs were totally not what I ordered, but month later, I get another set, went to Macy's, no problem with Macy's.

I bought a table set and couch set for my backyard. I was missing pillows. I called Wayfair and they were very responsive in accommodating me. The furniture is very sturdy and wasn’t hard to assemble. My yard looks extra nice with these added pieces. Thank you wayfair!

We ordered a set of sofas. It came with major defects. Ordered a replacement and it came back with even more damages. This happened also with previous order. I don’t understand why they are sending them. Never going to try them again.

Wayfair said verbally on their customer service line that we could return an item outside the 30 day policy, called again to find out why I haven't heard from them, they denied me and wouldn't budge, oh well, Amazon it is, screw these guys.

I have used Wayfair for several years for various purchases. I recently purchased a sectional for my daughter. I was told it would be delivered by 7/8. I received an email delivery was scheduled 7/5. I was surprised with it being the holiday. I received another email on the 5th it would not be delivered until the 9th. We called on the 8th and confirmed on the phone for the delivery of the 9th. Today, the 9th, we received a new delivery date of the 12th. Wayfair refuses to do anything regarding their delivery agent. "There is nothing that can be done."

Ordered a sofa. It was delayed. When they finally delivered it, they brought a table. They offered -$100 and delivery in 2 weeks. She said we don't offer anything more on inconveniences. That it was a shame because if it had been a situation where it was the wrong color she could refund. I said, this an error. You didn't even deliver a sofa. She said no attempt will be made to find the correct package. Not possible to expedite any shipping. Argued and escalated, finally got bit more refund, that is honestly meaningless since the sofa is now selling cheaper than when I bought it.

I placed an order for an item and then I realized it would not work in the space I got it for. I tried to Cancel the order within an hour of placing it on Sunday evening. Apparently it was too late. So today at 2 pm on Monday I checked the status to see if it was cancelled and it says waiting to be picked up by carrier. So I called their customer service to see if they could cancel it since it hasn’t gone out, but they said they could only cancel it within a half hour of purchase, even though it hasn’t even been sent out almost 24 hours later. Maybe I am spoiled by Amazon and their great cancellations policies? Anyway, I won’t shop at Wayfair again. Now I have to pay $30 just to return the item.

Cancellation/Return policy is ridiculous. I ordered a vanity in the wrong size. I immediately noticed my mistake and texted (like the chatbot recommended) with a representative. After going round and round with the rep who originally told me I could cancel the order they then said no it was too late to cancel because the item had shipped. I pointed out that I had requested a delayed delivery for 2 weeks past the date and there was no way the item had shipped. It was like talking to a wall. No common sense, just reading from a script.

My order, was a sectional couch, did not look anything like what I ordered, arrived, I spoke to the “virtual assistant”, after I spoke with a customer service representative. I was let know, after the human told me that it already arrived, then forwarded me to a virtual assistant, after hold time over 50 mins. Nothing has been resolved on this matter. I feel like this company should be aware of this matter.

I bought a couch and a rocker recliner for a new house I was in the middle of buying.. Once I was there I took the furniture out of the boxes, within 1 week a welded nut and washer broke!!! Im way less than 160 pounds and was the only one to sit in it.. I called/texted/emailed Wayfair and every response was it's been more than 30 days since you purchased it. They did not want to hear that it had been in a box for 40 out of 47 days. I am so disappointed in wayfair!!! Won't risk ordering from them anymore!

We ordered a 36in griddle. We haven't received any type of response so we called to check on our order. Was told we didn't order anything but yet they took the money out of our account. Beware of Wayfair. It's a rip off. Kelly Clarkson should be ashamed of herself for promoting this bull. I see why her career is In The hole. Stay away. Don't order from her. You have been warn.

Wayfair is the absolute worst service I have used to purchase items for my new house. Fedex delivered my chair to the wrong place (did not recognized the photo, not my porch or the complex office). They promised me a refund for the lost item. Now over a month later, I have no refund nor chair. Their customer service just continues to give me the run around, promising me refunds. All are empty promises and just a way for them to kick the can down the road to avoid taking care of their customers. STAY AWAY from this company because they don’t care about their customers, just their bottom dollar.

We used Wayfair in the past for several things and were satisfied. One of those items had to be replaced because the cushioned chair was damaged. That took all of maybe 5 minutes on the phone with Wayfair customer service and a new chair was sent out. Other than initially being damaged, there was no problem. Now that is customer service, as it should be!!

I like the variety of products available, and the customer agents are friendly. I ordered mosaic tile for a bathroom project and contractor begins demolition today. Unfortunately, Wayfair sent the wrong tile. The estimated ship date for them to send the correct tile is 17 days from today! Then add the delivery time.... This holds up the entire project. I called to see if Wayfair could expedite the shipment and the answer was "I'm so sorry, but no."

Wayfair committed my order on Jun 14th, which could be delivered on Jun 18th, but I still didn't receive it after Jun 23rd. They didn't take any responsibility for the delay and never explained why the item hasn't been packaged and picked by FedEx. I won't buy any product from them anymore. They just tried to get your cash from the other competitors in the first place. They don't care how they waste your time.

Wayfair, hands down the worst company to deal with for large, heavy purchases. I bought a bathroom vanity weighing 500 lbs. They delivered it to my first floor — and that was it. No “white glove” service, no help getting it to the second floor where it needed to be. What are customers supposed to do, carry a 500 lb. vanity themselves? It’s unreal that they sell products this heavy and don’t offer any option for in-home placement. Do yourself a favour and deal with a local company that can deliver and place your items where you need them.

I received my silverware order missing pieces in November. I contacted them and returned in the original box. I have the FedEx receipt that shows it was received at their return center. A couple weeks later, I emailed them for my refund. They said it would take a couple weeks. I called in a couple weeks and they said it was coming. Forgot about if for a few months. Called again and they said the Finance department would take care of it. That was ten days ago. I doubt I’ll ever get my money back. Will never do business with them again.

Beware of their return policy. I spent over a thousand dollars on retractable screen doors. I could not get them installed until I had a handyman available to do so. When the handyman went to install them, they weren't quite the right fit. I called them to see if I could exchange them, and they clearly told me that because it was thirty-five days since I ordered them, they would not take them back or exchange them. They were not willing to work with me whatsoever. I'm out over a thousand dollars. The boxes were not even opened.

Awful company. I ordered an item and made my choice based on when it would be delivered. I received several emails saying the item would be delivered that day (day of the email). I track the order and it's delayed, hasn't left the maker's store. Once the item is past a week late I cancel the order and get an email reply saying that it is too late to cancel (I tracked the item again, still delayed, still has not left the maker's shop). So now I have to make a return ticket...and they want me to pay for shipping, to return an item that has not yet shipped. Obviously, I do not want to pay for shipping so I call customer support. The rude reps says that that is their policy and that I have to pay for return shipping, even though it has not yet shipped, anywhere. I inform her that I will report the the transaction as fraud to my CC company and the rep then hangs up on me. Save yourself the aggravation and buy your stuff elsewhere, anywhere else.

Worst company ever!! People need to stop buying and let Wayfair go out of business and give their $ to a company that runs properly and stands behind their merchandise!!! Spent $1600 for an item that is defective in the end of May and still waiting for wayfair to help us! They took our $ so what’s the problem right?

I brought a cloth top gazebo from Wayfair a year ago, at this time I purchased a warranty for the cloth material that I was offered by the salesperson. I paid 47$ for the warranty and now a year later Wayfair don’t even have the top that was destroyed by the elements and they’re not interested in honoring their warranty. I’m getting nothing but the runarounds. Do yourself a favor and stay away from them or save your warranty money cause a warranty means nothing to them.

I ordered a piece of molding and they refuse to uphold their return policy on this item. It clearly states a 30 day return policy. I’ve made numerous attempts to resolve this with Wayfair staff with no success. They’ve told me numerous times they will send me a return label and QR code but I never receive one. This is blatant fraud.

My wife just spent an Hour on the phone with the Wayfair customer support requesting a refund of $300 she spent buying her son a Wayfair gift card. The gift card was emailed to him but when he went to use it he saw a message that it was already redeemed. She spent an hour on the Chat support with Wayfair on 10 June and was told she would receive a refund but no sign of her $300. Today on the phone she was transferred 3 times elevating the phone call and of course she would have to repeat everything from the beginning. In the end my wife was given a Request number - but NO REFUND. They could not tell us what happened to the gift card but they were Quick to take her $300. Now she is waiting to get her money back after jumping through hoops and getting the run-around. AVOID This company at all Costs!!!

They sent me a email about a egg chair for 187 dollars. And suppose to get 20 percent off due a card they sent me in the mail. When I try and buy it it tries to charge me well over 300. Deceptive advertisement and bait and switch.

I purchased the Daquan 1 Person Hanging Chaise Lounger with Stand from Wayfair. It had many parts to it: a stand, a lounger and an umbrella. It also had a lot of hardware to put it together. The directions showed pictures, no text of the parts that fit together and the hardware that would be used. I put the stand and the umbrella together with no problems. There were 4 bolts that secured the lounger to the stand. One of the holes on the lounger did not line up with the hole on the stand.

I ordered two garden trellises. They were cheap, flimsy trellises which could not support the weight of the climbing roses. Instant return. Not only did I had to pay for return shipping, I had to pay two shipping fees to return them ($30) as they had been shipped separately. Wayfair? More like WayUNfair!

Wayfair — I will never order from your company again. This has been, by far, the worst customer service experience I have ever had with any retailer. I ordered a couch in mid-May, and it was delivered on May 29. I had scheduled a Home Assembly appointment for May 30, but had to reschedule to Sunday, June 1 because I received zero communication from the assigned Assembly Pro. I had chosen the 7:00am–11:00am time slot and was given a 9:00am arrival estimate. The technician didn’t show up until 1:45pm.

DO NOT BUY FROM THIS COMPANY! I purchased several items for my home, one did not ship, my account still states after a year it has not shipped. I have been charged! They refuse to refund the item, they refuse the send the item! I have screenshots of the reps stating they know they are stealing from me but there is nothing they can do!

I ordered some sample swatches from Wayfair. To say that one hand on their site doesn't know what the other (AI) hand on their site is doing, would be a huge understatement. I got repeated mixed messages. "Track your package! Part of your order is on the way." Then- "Your samples have arrived! "(When they hadn't been shipped yet.) And instead of one particular sample arriving, they sent two of the same sample. And the other four- nowhere to be found. When I went online to reorder, it took a half hour to communicate with whatever their online entity was- and when they put in a new order, they only reordered ONE instead of all four. I went back to their online chat to try to reorder. Whether or not this will be effective is beyond me (and I should also mention that it took an extraordinary amount of time for the AI chat bot or person to adjust the order.) Their tracking information is a joke.

I placed an order for a table and was told it would be in five days. It didn’t show up either then contact customer service. They couldn’t tell me when it would be shipped when it would get here. The next day I would line and it said it was backorder and there would be another two weeks before it would come in. It was not back over the day. I ordered it. The customer service was not helpful at all. They just kept saying, "Sorry we were our 10 day grace period." Which they weren’t. I would tell him what the problem was and they would just come back with the same thing. "I’m sorry inconvenience. We will let you know when it’s shipped."

Bought a roof rack for my vehicle, after making sure it could be returned if it was subpar. The rack was junk and the instructions horrible. I returned it the same day I received it and had to pay return shipping ($10). Never bought from them before and never will again.

Ordered a tent from Wayfair. Mid-way through shipping, tent was routed back to Wayfair. Then, when I attempted to get a full refund, Wayfair shipped a new tent again! This went directly against my request for a full refund. Wayfair never approves requests for cancellation on orders regardless of the customers clearly stated requests. Worst experience ever. Now second tent is shipping, causing me to refuse shipment and continue to struggle to get a refund. However; Wayfair processed my payment on the first day of my original order! Worst company ever! I'm now disputing through American Express. Never again will I deal with this company. NEVER!!

Amazing how the ad says guaranteed delivery and once you order the item because you really need it by that guaranteed date your confirmation email changes from guaranteed to estimated. Ordered two identical console tables for an Open House and got one delivered by guaranteed day and the other one apparently is sitting in a warehouse less than an hour away. They both came from the same place, were on the same truck and somehow did not make it in one shipment to my place. The incompetence is mind blowing. It will be delivered perhaps tomorrow. Probably a suggestion as well.

Wayfair is the cheapest quality of furniture I have ever purchased. It hasn't even been a year and the bunk bed I purchased is broken down from the frames to the boards that support the mattresses. The furniture is without a doubt show furniture. It is not for an actual family with small kids that like to play.

Purchased an arm chair order# **.The screws were not aligned, took pictures, received replacement seat with the same identical problem. Then received entire replacement chair, (same issue and had obviously been sent back and poorly repackaged,). The 3rd chair fit together but the seat was stained, No further response from Wayfair. All three chairs thrown in trash. Would like a full refund. Do not buy from this company, they used to have good quality items and excellent service. That is no longer the case.

Ordered E-gift card for my son. Was delivered as per Wayfair. He received email. When he went to redeem card, it states "card not available yet. Please call customer service ". Called 5x over the last 2 weeks as issue was still not resolved! Each time we called, we were assured the issue would be rectified within 24 to 48 hours... never happened!

I have been a customer of Wayfair for several years. Besides their very high prices, I continue to try to find items that I like from them. On 5/15/2025, I purchased a stainless 13.2 gal kitchen garbage can. I had moved recently so at the time that I placed the order, I updated my addresses. Apparently, I updated my billing address with the correct address and zip code and my shipping address with the correct address but wrong zip code. On 5/18/25, they delivered the item to my former address (from 4 years ago). When I received the email telling me item had been delivered, the photo of the front door where the item was left, was not my front door.

I ordered a large item from Wayfair. It was supposed to be delivered within three days. I am now going on three weeks. Cannot get my money back because they’re telling me it’s already been shipped. Scheduled delivery two weeks ago then they canceled it. Rescheduled it for another week. Still hasn’t showed up. No customer service or help whatsoever from Wayfair. Be Very cautious. They use third rate delivery companies and do not stand behind them.

The item I ordered has never arrived, over 3 weeks now and no word from Wayfair. I can't cancel the order and if I ever get it I have to pay over $20 to return it, it's not my fault it never arrived when they said it would. Terrible customer service. I will never order from them again.

One of the most frustrating customer service experiences I’ve had. I ordered a planter that took a long time to assemble, only to find it was missing the internal support brackets, a critical part. Wayfair initially promised to send the parts. Weeks later, I got an email saying the order was cancelled "per my request," which I never made. They apologized and reordered, promising to rush it. Then it happened again: same cancellation notice. This time they said the parts were out of stock and offered only one option — disassemble the entire planter (a two-hour job) and return it for a refund. That’s not reasonable. Under Ontario’s Consumer Protection Act, customers aren’t required to disassemble a faulty product just to get a refund for an incomplete order. I’ve requested a chargeback through my credit card provider and won’t be shopping with Wayfair again.

BEWARE OF BUYING FROM WAYFAIR!!!! I have had nothing but problems with Wayfair for nearly a month. What began as a simple problem never got solved. Here's a brief summary: 1. Ordered two chairs & a table for my patio. One of the chairs was defective so I asked for a replacement. After many days of no response, I finally heard from one of the reps who said they would send me a replacement. When I asked if they could cover the cost of labor, they said no—that would be my cost—even though it was a defective chair.

I bought the steam bath five yrs ago and it has got a crack in bottom of it. Said it had a ten year warranty on this tub. Now they telling me it is not under warranty and but instead wanted me to fix it with a repair kit bought from Amazon/now they are sending the repair kit for me to fix it myself. I will not buy from this co again. This tub was the 8000 dollar tub and like I said under warranty. You can read the warranty on the website. At least send a repair man out for that price of a tub. Very dissatisfied.

Very dissatisfied with quality and replacement process. If I knew it was going to take two weeks for replacement of the damaged parts I would have just returned the item. Their process was very misleading. I was told my parts would be shipped right away. The next day I receive an email stating parts are being confirmed. Very dishonest company in the representation. I noticed their "One Star" ratings exceed their positive ratings. Shameful, maybe when we stop dealing with China so much a company like this will go under!

Dishwasher 43% off. Memorial Day Sale price was not honored whatsoever. Wayfair claimed this color, though specified in the description, was excluded. Asked to speak with supervisor who disconnected the call.

Never never ordering from @wayfair AGAIN! I ordered furniture and it was set to come next week. I decided to cancel one chair. I checked on the app and it did not ship and wasn’t supposed not shipping until next Wednesday. It said I could cancel. I process cancel, get confirmation it was pending. Over two hours later I get notice they shipped the chair (all of the sudden it’s coming tomorrow!) and now won’t take the return. Now I have to receive the chair and pay to ship it back all because they rush shipped it now to avoid the cancel…. And now I cant cancel the other piece (because I'm pissed) because I'll pay for that too… TERRIBLE service and sneaky… And their bot just keeps saying same thing over and over about their automated processes. DO BETTER! I work in tech. There are much better ways to not screw your customers.

I ordered an item advertised as “champagne” and what I received was nowhere close — the color was drastically different. I shared clear comparison photos with Wayfair, but they refused to cover the return shipping, claiming it’s my responsibility since shipping isn’t paid upfront — even though the error was on their end. Unfortunately, this isn’t my first negative experience. A few years ago, I received a cracked lamp and was also told I’d have to pay for the return. Their customer service has consistently been unhelpful and unwilling to take accountability. What’s worse, many of their products can be found on Amazon with better return policies and support. After giving them multiple chances, I won’t be shopping with Wayfair again.

I ordered a rug from Wayfair on April 29 2025. I cancelled the order less than 20 minutes later and received a confirmation that a refund was being processed. A few days later I received a text that the rug had been shipped and was on its way. I contacted Wayfair Customer Service and was told I would have to return the rug after I received it on my own which would cost me $60 and I am disabled and live in a very remote area and I cannot lug a big heavy rug to the post office. I planned on refusing the delivery.

Had a horrible experience with wayfair. I ordered the Andree 61" Single Bathroom Vanity with Carrara Marble Top on 2/28/2025 and it arrived about 3 weeks later with a broken countertop. We contacted Wayfair customer service and they said they would replace the item for free and that we would not need to return the broken one. The vanity base was fine and we asked if they could just replace the countertop. They said they couldn't replace just the part and needed to send the whole thing. Since they said we didn't need to return it, we went ahead and installed the original vanity base and figured we would just take the countertop from the new one and donate the base.

Terrible experience with a company that does not care about customers. Ordered two items, both arrived defective and damaged. The return process was unbelievable, in a bad way. Wasted hours of my time, and the lack of communication and respect was profound. If you are prepared to buy and throw the goods away if they are defective, this is a good company for you.

Terrible company! I will never purchase anything from Wayfair again. Ordered 2 sets of curtains. The delivery was split. The first set I received looked nothing like it was pictured online. I had to pay return shipping which was disappointing but whatever. The second set was lost by fed ex. I had to wait 5 days before I could contact Wayfair to have the items replaced, which is a ridiculous policy! Usually when something is orders it’s be cause you need the item sooner rather than later. I waited per instructions, then contacted Wayfair for the replacement. The replacement took an additional 10 days to receive. At that point I had already purchased the same set of curtains elsewhere as I needed them!

I ordered a trampoline for the kids. Very fast shipping. Open the box count the pieces and I was missing a top rail. Called up Wayfair to be told the part will be shipped out 1 week and a half from today. How does that work. The trampoline came in 2 days. Now someone messed up and can't count. And I have to wait almost 2 week to get a part. No help in speeding it up. They take your money and don't care what you get and when they or someone they use for products can't package it correctly. The customer has to wait. This is not rocket science. The part list is labeled. How can someone put the correct number of pieces in a box. I get it things happen but then I'm told I have to wait almost 2 weeks for the part. Sorry that's not good business. I recommend not to use Wayfair. They're just a middle man that won't help you out but will take your money no problem.

Updated on 06/19/2025: Claim denied by their insurance company. Liberty Mutual. Anyone surprised? I worked in insurance for 3 decades until I retired, and would never use them or work for them. Their furniture made me sick for 3 years, but they're not responsible.

Bought a big piece of furniture. That day received a10% off code. Tried to cancel the item. And bought another one trying to use the code. The code did not work and I could not even cancel the second item I just ordered!! Called customer service and they couldn’t help with the 10% code or cancelling the item! So now I have to wait until they both come and I have to return one. Most likely having to pay a shipping/restocking fee!

I bought this sofa for $1,176.99, expecting quality and durability. Just a few weeks in, the foam started deteriorating. Customer service refused a refund but sent a replacement, assuring me it wouldn’t happen again. Well, it did. The exact same foam issue came back. I gave this brand a chance and trusted their word — I shouldn’t have. The foam is of poor quality, the sofa barely lasts 2 to 3 months before collapsing. Miserable quality, and to make things worse, the customer service is unhelpful and dismissive. Would not recommend this product to anyone.

Item was severely damaged. Replacement was just as poor. I contacted customer service. The only option was a chat. I explained to them that I doubted that the second item would be any better than the first item, but naturally they couldn’t comment on it. They wanted me to take the 7 foot tall item to a FedEx for return. I couldn’t fit that in my little car.

I placed an order & paid an extra $23.99 to receive my order quicker. I did not receive my item by the promised date. I then called customer service, explained what occurred and Wayfair tried to blame it on Fedex. After arguing, I was refunded the cost of shipping as an exception. Wayfair would still not admit it was their fault. They have a relationship with Fedex, the consumer should not be working with Fedex. The customer service rep was rude & was humming as I was talking. In order for this to be a useful Wayfair review, 1) update your website and don't offer or promise a quicker delivery, 2) don't blame Fedex, and 3) train your customer service reps to be professional! This is my 2nd order placed over the past 2 months and both had delivery problems. Products and service are not worth the aggravation.

It’s all a scam!! They have ads all over Facebook that isn’t real. Ordered my son a jump water slide for his birthday & never came. When contacted, they told me my email doesn’t exist. I had photo proof and they still continued to tell me they have nothing. It’s a joke, just go to Amazon!

Decent product horrible service, I changed my mind and I cancelled my purchase and went for a refund before they made the label for my package according to their own system updates and they shipped my cancelled order and then denied my refund and hid behind their "policy" to take my money and if I wanted to return the item for a refund I needed to pay a third of the price that comes out of the refund so just don't buy from this site, their whole solution was to give me a 10 percent coupon to buy something else but not my money, they blamed me rather than their system or their broken policy that they made that says "oh if you want a refund you need to apply for it before the item leaves our warehouse, we also have systematic delivery system to make that nearly impossible" so don't bother with this company.

Their customer service representatives that pick up the phone need to be investigated. They ask personal questions that they DO NOT REQUIRE In order to pull up your order number and they're trifling. This entire company needs to be dismantled. Horrible experience. I see why they have so many 1 star reviews! Don't shop here.

I’ve spent thousands on Wayfair over the past four years—but this is the end of the line. Twice now, they’ve shipped my orders to the wrong address, despite me selecting the correct one. I own two homes and know which property I chose. Both times, customer service dismissed my concern and insisted I must have made the mistake. This latest time, the items sat outside for five days while I was out of town—luckily, they weren’t stolen. Now they want to charge me to return the shipment? Absolutely not. I hopped on to leave a review and saw their average rating is one star. Honestly, not surprised. I’ll never shop with Wayfair again, and I hope the tariffs hit them hard.

Multiple issues with in my two orders; incorrect sizing, false advertising and wrong photos for items, and more. Customer service just talks you in circles and has you repeat things multiple times using fake empathy.

Absolutely woeful customer service. I wish I could give 0 stars. Ordered an item at almost £300 and was given an estimated delivery date of 1 week later. That date has been and gone and the items still hasn't even been dispatched!!!. The Whatsapp chat is slow and may as well be robot - I requested a complaint number and still haven't even got that. I have cancelled the order on the Wayfair website and contacted my bank to recover the money. I will never buy from Wayfair again and recommend others do the same.

Purchased an armoire 4 years ago. The bottom drawer is broken and I contacted customer service. The agent said Wayfair will not help with either a suggestion or replacement hardware. I understand it is past the 30 day return and I don't want to return this large piece. I want to fix it. Wayfair is not willing to even offer advice. The furniture is cheaply made but fit my need. But now it looks like garbage. I'll never use this seller again.

I am beyond disappointed with Wayfair. I placed an order, and before it was even shipped, they dropped the price by $175 on a $1200 order. When I reached out for help, I discovered what "Wayfair customer service" really means — it doesn’t exist. No assistance. No price adjustment. No accountability. It's one thing to offer poor customer service after a problem, but it's another level of disrespect when you can't even help a paying customer before their order leaves the warehouse.

I wish I could give Wayfair a "zero" stars. I ordered a pool table form them over $1200 spent, and it came in severely damaged and Wayfair's answer to me 1st was it was outside of my three days window. I said "not" you all delivered it on April 25, and I opened to put it together April 26, so it was not outside my three days of delivery. Then after an hour and half of way, the rep. state my manager say you have to contact the manufacturer. I told them I spent my month with you, not the manufacturer and you should compensate or do something to resolve this, and I was told sorry contact the manufacturer. This was my first and LAST time ever buying anything from these con-artist.

Order a chair from Wayfair in November of 2024, the chair is already falling apart after only having been in the home for less than 5 months. Called and asked for assistance in possible replacement and basically was told I was out of luck!

They will charge you a fortune to return something. The couch would not fit through the doorway - We have a huge sectional and lots of other large furniture, so not sure what happened with this piece. Wayfair charged $200 to return it. It never even came out of the box.

Deceptive advertising and poor business practice. I ordered and received an email confirmation for a set of counter height bar stools on 4-14-2025 at Wayfair's advertised set of 2 price of $199.98. Since the status of the order hadn't changed for over a week, I accessed my account and discovered that the order had been cancelled with no explanation. I email the resolution department to no response. I called customer service on 4-23-2025 and confirmed that Wayfair had increased the price to $599.98 on 4-15-25 (day after confirming my order on 4-14-2025) and therefore cancelled my order without any notice.

I ordered a bedroom set on Wayfair and while they say you have 30 days to return, they informed me I would only receive $2000 of my $2400 purchase. The furniture was made very cheaply and there are numerous flaws. Pictures attached.

Worst experience in my life. Product I ordered and paid to have assembled is still in the box. Wayfair won’t allow me to return and said they aren’t responsible because the Angi scam of saying they will send a person to assemble but after two months and eight appointments, it has become a terrible time sick. Never, ever will I buy anything from Wayfair. Customer service is rude and obnoxious. Stay away from Wayfair!

They lack transparency on delivery dates and will give you the run-around with vague responses on what their cancellation/return policies are. I ordered a desk for my office with a guaranteed delivery date between 21 April and 22 April 2025. As of this review, it's 21 April 2025 and my order hasn't even been prepared for shipping, even though it's been 5 days since I placed the order. I reached out to customer service to get an update and they took so long to even respond...IN A LIVE CHAT! When they did finally respond, I was told that my order probably wouldn't even ship until 2 May 2025.

Terrible customer service. I purchased a Twilight from Wayfair and had some issue with the inside assembly sometime after. Customer service would not provide me with an assembly guide so that I could fix it myself because their policy is only one year after order date. All I wanted to do was be able to fix the internal assembly of the toilet myself. But they would not provide any assistance.

Updated 04/18/2025: I recently wrote a review about Wayfair and the undersized, damaged, poorly package camp rocker chairs they sent me. I gave them one star. Would have given them a negative if I could. The company actually sends you their own request for a review. I gave them a one star on that as well. Their policy is that the customer pays for return shipping unless the item is damaged. I called them and they told me that. In this review they asked if I would like a call from their customer service department. I said YES. They never called me. They are a terrible company selling inadequate products, delivered to you damaged, refusing to be accountable for their missteps. They should not be allowed to be in business. They are fraudulent. Seriously.

Here’s a 10% review. 🙈 I’ve had both great and disappointing experiences at the Wayfair store in Wilmette, so I want to share both sides. First, the positive: I’ve spent over $6,000 here across multiple visits for my clients. On one occasion, I purchased over $2,500 worth of patio furniture, and the experience was excellent. The customer service was top-notch—two sales associates helped tremendously, offering different choices and staying patient and supportive without being pushy. When some items were out of stock, they went above and beyond to accommodate us and even provided a 10% discount to make up for the inconvenience. That gesture went a long way in building trust and loyalty.

If it could be zero stars it would be. Don’t bother ordering. Get a good deal and they will leave you waiting and cancel it a week later. Doesn’t work, don’t waste your time. Useless customer service.

I purchased a sofa from Wayfair in 2024. Their website online description and photo of the sofa were inaccurate and intentionally misleading. The sofa is not made of wood, with a "solid wood frame" or thick, soft foam large cushions. It is made of MDF board, thin aluminium frame and small, hard cushions with a thin layer of brown, plastic fibers. The MDF hard arms have cracked under the single layer of the couch cover. They started they were cushioned and framed with solid wood. The ad description also stated the sofa was "Made in America" and constructed to last. The box it came in, in pieces, are stamped with "Made in China." I paid $950 for this piece of garbage. A month later, the same sofa was advertised on another online store website for $275. Wayfair owes me a full refund and disassembly/removal/garbage dump fees. Do not buy sofas or anything from this store.

I built a 6 drawer dresser for my grandson. two of the knobs were broken/defective: one had the edge of the knob broken off, the other didn't have the nut inside the knob to screw the the screw into to hold the knob to the drawer. I called and after before blown off by the Robot, I chatted with a human who did the same thing though she actually made me upload photos. Apparently the knobs are only good sitting in a box for thirty days after that they start deteriorating and Wayfair can't be responsible for that. TWO KNOBS, DEFECTIVE KNOBS and no help whatsoever. Shameful and deceitful. We will no longer be buying things from Wayfair (and we have since 2011).

Storage organizers I ordered were never fully assembled. I attempted to assemble 1 but due to poor instructions product was damaged. Wayfair sent replacement parts but not everything needed. I became ill and stored the cabinets away. When I tried calling today, Wayfair would not help me in any way to get extra replacement parts to assemble organizers. Item pieces are now on in the trash and the money I paid was basically thrown away. I will never recommend or shop at Wayfair again.

I ordered as set of 4 counter height stools at a price of around $195.00 each and we received one stool and was advised that the other 3 were back ordered and would be delivered in 3-4 weeks, each week we checked on delivery and was told the same thing 3-4 weeks delivery about 2 weeks later we received a letter stating that the stools were no longer available and they were cancelling our order however we keep seeing them on the site for almost $600.00 so basically they are charging more and don’t want to honour the price that I originally placed the order under therefore I believe this is unfair business and would hesitate to buy anything else in the future from Wayfair.

BUYER BEWARE. DO NOT PURCHASE ANY WOODEN FURNITURE REQUIRING ASSEMBLY FROM WAYFAIR. I ordered a Kitchen Pantry Storage Cabinet, White (63"l X 71"h X 16"w) for $870 on March 4, 2025. Immediately after I was informed that one of the 2 boxes damaged in shipping, and they are re-ordering. On 03/11, I received one box (6'x2') and on 03/15 received both boxes ending in 1 extra box sitting in my house. I made several calls to Wayfair, and I was repeatedly advised to through the extra box since return will not be made. I kept the box for several days and as advised on the phone finally put it on the roadside with written in bold FREE. It was picked up immediately.

Wayfair online chat is so inexperienced and lacking in customer service. I ordered a set of pillow covers unknowingly as the misleading images showed big fluffy pillows. I decided to use the chat to see if they had the pillow inserts. The virtual assistant was useless so I requested a real live chat. A rep by the name of Meka communicated with me and after several minutes was able to locate some pillow inserts. She asked if she wanted me to have her make the purchase. I said yes and provided her with the info she asked for. After several minutes up popped a survey asking how well she did. I filled out the chat with a 5 star, but she never came back with a confirmation number nor did one come to my email. So in essence Meka left me hanging, and received a great review!!! If I can go back I'd give her ONE star!

I ordered a chaise cushion for a lounge chair. It was an open box item. I did not know you cannot return an open box item. In no way was the item like the picture online. The cushion was a sheet, a piece of garbage. I closed my account.

I purchased patio chairs and within one week the price went down $120. Wayfair would not price match. I was hesitant to start off with because if I didn’t like the chairs I would have to pay return shipping. It’s just not worth it. I look at Costco next time.

I have been an interior design professional for 35 years. I have a Wayfair "Pro" account. Wayfair is essentially a 3rd party middleman between furniture manufacturers, distributors and you. Unlike Amazon they do not own a huge system of warehouses or maintain inventory and a reliable delivery system. They use FEDEX ground for most of their deliveries - far less reliable than UPS. All of this results in a host of problems. Quality problems, shipping problems, return problems, customer service problems, all of which become YOUR problem - not Wayfair's. Even as a Pro customer they certainly make no effort to help you with problems with your critical orders. I suggest Google imaging the furniture/items they sell and ordering through more accountable retailers. Wayfair just slaps their product and brand names on the same stuff that comes from manufacturers in China. You will have a better experience shopping elsewhere.

I can't give a star... After 5 attempts of reaching out to customer service for the missing item (set of 2 chairs only received 1) agreed to return the one I have while they send the set of 2 out. Offered a refund of only the shipping not the item itself. FedEx shows up for pick up with no set to deliver. Called back customer service asked to speak to manager, told systems are down and call back in 2 hours. Obviously my patience is expired and have a message into to BBB. I will NEVER be shopping at WAYFAIR again! Out 300.00 and no product to show for it.

The company forgot what customer service is when they opened. I ordered 2 bookcase units. Only one showed up. They deliver picture shows only one box and when I called to ask for a replacement they told me to file a police reports. The deliver picture clearly show one box. They told me to get lost. BUYER BEWARE, YOU MIGHT NOT RECEIVE EVERYTHING YOU PAY FOR.

Ordered a bathroom cabinet with a wall mirror but, the mirror delivered was different finish and color from the picture advertised! After 2 days trying to get a return label, as first day they assured the label was going by email within 24 hours (never arrived) and I contacted then again, and after another 45 minutes waiting, they said it was a item on "sale" and cannot be returned? They sell one thing and delivers a different one and I have to keep it? I'm contacting my bank to a solution! Wayfair probably is a company based on Venezuela or El Salvador! Nobody need these "scams companies" in U.S! It's second time I have problems with Wayfair! First one was a Mattress that after one year went to garbage, due to fabric "pop up"! Stay away from Wayfair.

I paid over $12,000 for Shaw LVP flooring on Feb 10, 2025. Delivery was arranged and verified several times for March 8, since I have a contractor installing the new floors. Wayfair made a bait & switch about delivery. Now they cannot find the flooring that I paid for in full. The installers had to move onto other jobs and I am paying for extras due to their delays and Wayfair deceptions. The missing floors are over ten days late as of 03/18/2025. I only received 36 boxes of 176 boxes ordered. This is a mess!. Now I must talk to bank about reversing charges due to never getting the flooring. It appears I have no recourse to recoup my extra costs for installer’s due to Wayfair’s delays and misinformation. The entire timeline for my retirement house renovation and move-in has been destroyed by unreliability and misinformation and chaos. Wayfair talk is smooth, but delivering on that smooth slick talk is worthless.

2 beds ordered, 1 broken panel, misaligned holes, missing screws, order forever in pending status (even though we received them) which prevents us from posting a review or any other interaction, unable to communicate with anyone! What a horror! A real shame! Unbelievable that they are still in operation. Above all, never order from this company.

They advertised a 15% discount for people moving homes. There was no promo code once I reviewed it and would not honor the 15% discount after an hour with customer service. Save your money and time. It's terrible.

A spurious product 'view' tipped me off. Today a 'refund' (actually a cancelled purchase) was sent to me by email. Now I have hundreds of spam email messages to the very specific account used for my online purchases.

Avoid at any cost... They sent me an item that missing hardware and not only they not send me replacement but require me to pack things up and send it back to them. Is it my fault that it is missing hardware to assemble??? Is this how you treat "Customers"??? Never ever buy from Wayfair. Avoiddd.

Be careful what you are buying, they will put a whole bedroom in their pictures and then in writing tell you that it's only a dresser for sale for $1,400. Their pictures are deceiving you think you are getting one thing but you are not and then when you try to order the rest of it they say that they can't help you because they don't actually sell it. I recently just bought an $800 headboard that I thought was a full bed they offered me to pay them $200 to come pick it up. They wouldn't sell me the running boards or the footboard separately but they had an option to buy the full bed that they actually had in the picture. It wasn't till I went back in and looked in small writing on the last page it said headboard only. Do your due diligence make sure you check every detail about what you buy. They will not help you they will give you the runaround and then charge you to make it better even though they're not making it better because they didn't offer the rest of the bed.

I placed an order for a vanity desk and mirror in the color gray on January 29, 2025. After about two weeks, I reached out to inquire about a status to my order as I had not received an email confirmation advising of shipment. When I made contact the agent on the phone reached out to the warehouse and also created an initial ticket to inquire about the status of my order. Within the next week of creating the ticket, I received an email confirmation that my order was being shipped on February 19, 2025. My order was finally delivered on March 1sf of 2025 during this visit the delivery people did not set up my desk or vanity mirror even though full service was included in my order.

I bought a steel gazebo in 2023 and paid for a 5 year warranty thru Allstate (SquareTrade) just to be safe. The gazebo arrived and did not have the correct top to it, contacted Wayfair. They tried to get the vendor to replace it but could not contact them, so they sent a new gazebo. This one had the right top. A year and half into it and the gazebo welding is peeling and cracked along with the material pulling away from the seams. So I contacted Allstate, sent in pictures. Explained the problem. They came back with, "We don't cover weather," and denied the claim and closed it! My warranty said it covers broken hardware and seam separation. They refuse to talk to me about it.

Bought a tub that I never received for 600 plus dollar. They won't refund full amount. They are to keeping 159.75 of money on tub I never received. What a scam. Sell things to people. Don't deliver and keep 25 percent. How can BBB let them get away with this?

Wayfair is the worst. I ordered a bed from them for my daughter and paid for Angie's list to put it together. The guy came out and discovered that they were several pieces of hardware missing. I called Wayfair that night or actually did the really idiotic text thing, but did manage to get to a person, but she barely spoke English. She did not order the parts as she said she would several days later I had not gotten any kind of an email so I once again got into the text chat thing with them and they did finally order the parts that time, but it took over a week for the parts to come when they arrived. They sent all the hardware for the bed once again, but the only thing missing was the one we needed. I then called them back once again because the Angie's list person was coming back the next day to put the bed together, I got rudeness and no help so the only thing I could do at this point was to accept a 20% discount on the bed which is ridiculous.

I placed a large order and most items came fine. However, I ordered a teak stool that came broken. I requested a replacement and received that. However, the original came to me with the box mangled and unusable. I did not have a box that would fit the stool not hold the weight (56 pounds). After a couple of AI interactions, I asked to speak to a person and was told I would receive an email which I did not get. I finally got to text with someone and still no help. Wayfair would not send a replacement box not reimburse for me to purchase one. Their suggestion was to look up a place to give me a free box. I don’t feel like it was my responsibility to find a solution to send back a damaged product. They just kept repeating the mantra “we pride ourselves on providing the best customer service”. Actions speak louder than words and this interaction spoke volumes. They most certainly do not care about customers.

I purchased ceramic tile that was advertised as "white" and "satin" finish. There was no description of the texture of the finish, and I assumed it was smooth like most ceramic tile. I received tile that was light beige, not white, "matte", not satin, and it had a grainy texture, not smooth. I could not use this, due to the misadvertising and incorrect description by the seller. They were kind enough to accept a return, but I had to pay for the return shipping. They could not change this, because that was "their policy".

One of the worst companies. They will add stuff to your basket at last time check out and then won't let you cancel it. Ships cheap items that you never ordered. Charged me $785 then wants to charge $85 in shipping and only offers store credit. Charged my card $785 and have returned everything back and they have even confirmed that it was returned and says on e-mail amount refunded but it is not. This is not the first time they have done this. But this time I took note. I knew what was happening and read the reviews. This is a company that totally based on scams and fraudulently charging customers ridiculous amounts and make it soo hard to get the money back. I am still fighting with my bank and it has been 2 months now. Run from this company. Don't even open their website. They find ways to scam and hack in to your bank information. They are functioning at high-level scam. Use AMAZON where there is some accountability.

I ordered a mattress from Wayfair on a Tuesday, and the website clearly stated I would receive it by Saturday. That was a big reason I made the purchase. Well, here we are, Monday, and still no mattress! If you can’t guarantee delivery by the promised date, why even advertise it? On top of that, Wayfair claims "FREE fast delivery," but that’s clearly not the case. There was nothing “fast” about this delivery. I could have ordered elsewhere if I knew it would take this long. Very disappointed in the misleading shipping information. Won’t be ordering from Wayfair again!

Th company is arrogant and its representatives are rude. They kept a search I made several years ago in my cart on their web site. When I ordered a product, they shipped me instead the old selection. They sent me all the communication to an e-mail I never use. I am not sure why they have that e-mail on my account. I could not see what they send until it showed up at my driveway. I considered that an error of the company not mine. However, two reps insisted rudely that I must pay the return shipping cost. A supervisor later reduced it but never cancelled it. I am not going to shop there again. With that approach to customer service, they are not going to last long.

I purchased what Wayfair called a "leather" office chair in 2019. - See attached photo. This is without question the worst product I have ever purchased. Looked great when new but after a less than 2 years the "leather" began to peel off. Despite repeated attempts to receive some form of replacement my complaints were ignored.

I purchased 3 rugs that are all the same style, different sizes. They are all defective! The 8x10 was used with yellow and dingy dark spots, 2x4 the back trim was unraveled, and 2x3 the right edge is slanted not straight like the left side of the rug. I didn’t even ask for a return as I like the rugs a lot. Wayfair completely denied a return and exchange. They stated that they reached out to the 3rd party/manufacturer and this is normal with the rugs. UNBELIEVABLE and I am beyond FURIOUS. I will NEVER order from Wayfair again. HORRIBLE customer service!

Quality is what you pay for. Return policy is awful. They charge for return shipping even though you're not satisfied with their product. Even with multiple calls or chats. Their return policy costs the buyer!!!

Wayfair has a variety of items which is convenient, but be aware that they have zero customer service. Even to return an item, they will charge you the shipping. Additionally, they don’t price match. For instance, I bought a bed frame last year listed at $160. Now it is listed at $80 without it even being on sale. They manipulate the prices like this all the time, and when you try to contact customer service, they simply say they don’t do price adjustments and that their pricing depends on factors such as market conditions, the suppliers, etc. It’s a very shady practice and their constant “sales” are just a business malpractice and psychological play to advertise prices as higher than their real price. I wouldn’t recommended buying from them and can assure you can find better service and prices elsewhere.

I urge you to avoid these scammers; their products are made from cheap materials, and the descriptions on their websites do not match the real product. They promise you "free" returns and then tell you about their real "secret policies," and you must pay for shipping. AVOID!

Wayfair shipped duplicate items as they send non-stop emails to get you to complete sale/cart. Items kept popping up, duplicated. I deleted and still they were delivered. I spend one HOUR trying to get return label online and speaking to supervisors. They refused to credit the shipping for return $37!!! They punish the customer for their errors. That told me that my return of my ONE and ONLy item SEVEN years ago was "one too many" and therefore they will not credit. I have ordered many items since as does my company. Guess who lost a customer and a lot more than $37?

Sure they have products, But they don't follow through with customer service or honoring warranties. I had a product purchased under 1 year, it broke and they keep asking new questions hoping I drop my claim, they are telling me they no longer make the product, but it's still for sale on the manufacturer website, and they have them so don't know how the product isn't still being made. Their customer service is the worst and they don't care about customer retention. Do not buy from them, it's not worth the headache should a issue arise.

I ordered a triangle climber for my grandkids for Valentine's Day. I received a rocking bike, scooter, trampoline all in one. They did not have another one to send and only offered a similar one for double the price to arrive by Valentine's Day. No discount offered to get the more expensive one. Disappointing to my grandkids as every where else I checked in my price range could not deliver by Valentine's Day. My order was one item, and clearly just the pictures on outside of shipper you can see it was miss picked at the warehouse, should have audits in place for this. Was told refunded 2/11, however, 2/20 bank said still no refund. Reached back out on chat and was told a store credit was issued so they have to change it to a refund. I did not ask for store credit and now it is another 3-5 days before I get my credit. While it was only about $59, it is the point of having a budget to buy the gift and not getting it.

I’d give them ZERO stars if I could. I ordered furniture on Jan 21, 25. Delivery date was Feb 2 2025. It shipped. They took the money and then 3 days later changed the delivery date to the end of Feb to March 3, 2025. This was not acceptable as I sold my furniture and expected my to be here. I called. Was told they forgot one of the boxes and had to reship, I said, "Well cancel it. I can’t be without furniture. I have a handicapped elderly person that can’t lay in bed all day!" They said I could deny when it arrived but would be charged a return shipping fee, several hundred dollars worth. I said, "It’s youll's fault yet I’m the one that gets screwed!" Said yes! I filed a complaint with BBB and was contacted by Alicia one of their CS agents.

I have made exactly one purchase from Wayfair over 4 weeks ago after paying for supposed "3-5 day shipping". Not only have I had issues even getting a reply about my order, when I finally did get a tracking number for it, it says it is not found by ANY carrier service. Still have not received my purchase, a good tracking number, or any mention of a refund. I won't be spending any more money with them, that is one thing I will say for certain.

Products can be defective and returns are not a easy process, as there's no department you can reach by phone. Warehouse representatives are very nasty and unprofessional when they know you are wanting to return a product for a refund.

I ordered a bunch of items to stage a home for photography so timing was crucial. They ended up not having enough stock and missed the delivery time they promised. I had to cancel all the items and wasted so much of my time. Horrible experience.

Ordered a table through Wayfair, waited a month for it to be delivered and when it came it was missing the top. Did the back and forth with Customer Service, they issued a replacement order. Another month went by and the delivery day came…Only the base, again. Two months in and we had no table. Wayfair’s service team decides that instead of making it right they’ll just cancel the order and offer a 10% discount on a future purchase. What a slap in the face for the horrible experience dealing with them. Leaving the “Wayborhood”.

I ordered two French doors from Wayfair, and the experience has been beyond frustrating. The first one arrived completely shattered, so I had to go through the hassle of returning it. The second one has been rescheduled three times, and every time I reach out, Wayfair gives me the same canned response—they can’t do anything about it.

While I bought a lot of good stuff through Wayfair, and they were delivered promptly. There is one thing I hate about them, when they make a discount, they mark up the prices so high and so when the discount is applied it is only couple dollars difference than real price before discount. I consider this so unethical!

Ordered an item on a Saturday, then decided against it and cancelled within 10-15 minutes!! Sent text back couldn’t guarantee a cancel.. 2 days later they ship the item. :( Talked to a couple representatives per their little scheme stating it was too late. Plus I am responsible in paying to ship back! I will tell others that this company Wayfair is a joke and DO NOT ORDER FROM THEM! They charged our account already and hadn’t shipped! Let’s see how long it takes to get my refund… Never again! At least Netflix has a decent customer service.

Wayfair used to have amazing customer service. Not anymore. Ordered an ottoman that the entire bottom was ripped out. They wanted to send me replacement fabric for it. I would have to remove the current fabric with a ton of staples and figure out how to get the new piece. We settle on 20% refund because I could not return the item as it's too large and a pain in the neck to return. Then, I got 2 end tables with outlets (regular and USB). The USB ports don't work on one of them so I asked for a replacement. My options are return the item or 20% refund. How about replacing the tiny part rather than making me lug a heavy endtable somewhere to return and have to put another one together again. Will NOT buy from Wayfair again!

Wayfair furniture is slightly below average priced. Most everything needs assembled and is not easy. Shipping is horrendous. REPEATED shipments over $5000 were delayed by weeks and didn't follow instructions.

Caveat Emptor! I opened account, received my items. However, I’ve never received my Credit Card, their web site has looped me around for days. I can’t log on, I can’t reset anything, I can’t pay my bill, finally phone cs is a loud, rude, and yells! Won’t let me finish a sentence, won’t listen to anything, but he will scold you because they are not Wayfair, they are citi bank! I’ll never buy from them again. It’s bad enough just trying to get a human on the phone, this unprofessional man makes it impossible to deal with. I STILL cannot make a payment be sure I cannot get through to anyone that won’t be obnoxious and disrespectful, insulting!

Halfway through my order the website kicked me out and was making me verify I wasn't a bot. But kept declining me. I texted with customer service who immediately ask me the sku number instead of any resolution. If I could get on The website I'd have that! Then told me to download a new browser?? What. No. Mine's up to date and perfectly fine. It was if I was texting with a snotty teenager. No skills or respect. Never again will I give my money to this company.

Just received my chair and ottoman order, which I paid $533. Lo36.6" Wide Classic and Overstuffed Soft Heavy Duty - looks beautiful on the web page but it comes in two not so large boxes to be completely assembled! Nothing was indicated on the website about total assembly. I had a sick feeling about this, knowing there's no way what comes out of those boxes will equal the plush, beautiful couch/chair depicted on-line. I called the company before opening and the telephone representative was not helpful at all! Seems the chair comes compressed and should you put it together, and not like it you have to pay to return it, and if you don't want to assemble it and want to send back immediately you still have to pay a shipping cost of $100. Loser company - Don't buy! I've ordered chairs online before and they come as chairs, maybe you have to screw the feet on, but they are chairs.

I WILL NEVER SHOP AT WAYFAIR AGAIN. I am an interior designer and had a defective product that was outside the warranty, by a few months. I asked if I could receive a discount to replace it. I was told no. There was not one thing they would do to compensate for the obvious flaw that appeared for a product that was placed in a guest bedroom, that had barely been used. Wayfair used to have excellent service. I would never shop here again. In today's world service is as important as it ever has been.

I purchase from WAYFAIR because of the ability to pay using Afterpay for items, which is especially helpful for higher priced items. However if you expect any assistance from customer service, or if you expect them to bend even a little to ensure they keep you as a customer, forget it. Your tenure or loyalty as a customer means absolutely nothing to WAYFAIR. They have generic messages for every scenario and will send you one with any issue you may have reached out to them about. Thanks but no thanks. Shop on BED, BATH & BEYOND, TARGET OR OVERSTOCK.

I bought several items in a single transaction. One faced several delays in shipping and they finally said they would ship it after 6 months at which I asked them to cancel it. Another came damaged and they said they would give me a replacement after 6 months. I refused, and they said they would give me a refund. I didn't get a refund, so I contacted them again after almost a month and they said they would escalate the issue and give me a refund. It's been two months, and I still haven't gotten a refund. Another item came with missing parts, so they replaced it with another one. Another item came damaged and they replaced it as well. Another item had a terrible finish. So, tldr: items are poor quality, there's a high chance you will need to ask for a replacement and wait for the time that will take, they may even push back the original shipping date by 6 months, and you do not receive refunds. Avoid.

Deceptive practices. You will never get a refund issued from Wayfair if your order is wrong. Go directly to your credit card company and report Wayfair for fraud if you ever expect to see a refund. Wayfair will never issue one and they pretend that they never received any of your complaints or communications to resolve the problem. Fraudulent business practices. Won’t ever give them my business.

Dropshipper selling items for other companies like Amazon and other options, but don't provide the level of customer service of other companies by any measure. They fall far short of industry standard these days. If they ship a defective product, they're going to expect the customer to eat a large percentage of the cost to return it even though it's completely out the customer's hands. Nothing they sell can't be purchased from somewhere else. The smart decision is just to buy direct or buy from a retailer that has better customer service. Wayfair adds no value to the process other than that of a search engine.

Recently ordered a loveseat for my office, it arrived with about 1/3 of the pieces, one cushion, no back, no frame cover. They would not send a new one, refunded me then told me to donate or throw away what I was sent. Ridiculous, spoke to 3 customer service staff on 3 separate occasions, no to p/u, yes to p/u, no to p/u. No quality control and the poorest customer service I have ever had. The box I can’t lift is still in my home.

Horrible, paid extra to have 2 beds delivered together. Delivery rescheduled delaying an extra week. Finally arrived and only 1 bed on the truck. Called to get the other bed delivered and now have to wait an extra 2 days. Horrible customer service. Not worth the savings. Buyer Beware

Worst Customer Service Experience Ever! I recently had the misfortune of ordering an electric fireplace from Wayfair, and the entire experience was a nightmare. The product arrived damaged, which in itself was frustrating, but what followed was even worse. I had to wait MONTHS for a replacement, despite numerous attempts to get in touch with their customer service.

Chinese cheap garbage products. Bought 2 outdoor storage cushion boxes $600. After 1 winter they fell apart creating gaps that mice got in and water ruined my $4000 set. Contacted them all they had to say is sorry. Also that they no longer carry those boxes. No wonder why it's garbage. Spoke with manager and requested a refund or credit for new boxes what I went through. Nope. Just sorry. They have very cheap Chinese products that last a year and I don't recommend them at all. They just lost a customer and I lost $5000.

Some products are fine, but it is very expensive to return items. Wayfair overcharges for return fees and then allows FedEx pack and wrap stores to charge additional fees even for supposedly prepaid packages.

So I purchased a bed as a Christmas gift on a Black Friday sale in November, along with it a mattress cover as well. The mattress cover came within the time frame it was promised, the mattress dates kept being pushed back, then after repeated enquirers that each had a 10 day window, they just up and refunded my purchase, no explanation, no compensation, TWO Months later (Merry Christmas!!). I asked for them to reimburse my mattress cover for my inconvenience, or gift it as a show of good faith, their virtual apologetic customer service representative said they could not do this. Sometimes I felt it was AI the entire time in their chats and although they told me they had names. Deleted their app, added their none stop emails as spam and will tell everyone I know never buy from this company.

Purchased a chair from Wayfair yesterday for $619.99 but found out the next day that it was on sale for $549.99 at Wayfair, same chair. Contacted Wayfair, but they were unwilling to refund me the difference. I am now waiting to see if I can cancel the purchase. It should be called unfair.

Have ordered from Wayfair many times and had been satisfied. Since my last order things have changed. Have learned about their ordering policies. Ordered wallpaper and it never shipped but they take your money as soon as you have ordered. I want to cancel to get my $221 dollars returned but they will not do it. I have to wait for a certain date before I can contact them. Their policy for refunds is they issue a store credit or you can get a refund but it will take up to 2 weeks. What ripoff. Why would I want a store credit? For real!

Where do I START! This place is HORRIBLE. Kelly Clarkson needs to unassociate herself with this place. I bought a 4-wheeler had missing pieces took a week to settle it. Gave them another try and ordered a blow-up bounce house for my Grands birthday. I should have opened it and blew it up, I didn’t. Day of party surrounded by fam and friends she opened it and was sooo happy, that didn’t last when we unpacked it, it was used and had tears the stakes had dried mud on them, talk about embarrassed, they single it had no blower it was missing 🤣 handed ruined her party. I called and let them have it. I was told, send it back, would take up to a month for a refund.

We ordered a 4 piece patio set in November, based on an expected delivery date prior to Thanksgiving. Its now January 20, 2025 and we still do not have a completed purchase. When they didn’t deliver by the outside delivery date of Nov 18, I called. They couldn’t tell me where my product was or when it would be delivered and said they would open an investigation. Then they promised a delivery in mid December. Of 4 pieces, only one arrived. I called. Same runaround. People are nice but can’t give great answers. They yes you to death and show compassion, but it's meaningless when they don’t deliver.

Wayfair sent the wrong item THEIR MISTAKE. They asked me to keep it? Giving me a refund was not an option. I had to write several emails and calls and still don't have my money back as if it's an unusual thing to ask for? Too difficult. Never ordering from them again, Walmart comparable.

I ordered an item on a Monday. A few hours later, I canceled that order (on the same Monday) to purchase a different item. The following afternoon I received an email stating my item had shipped. A few hours later a received another email stating the order could not be canceled because it had already shipped. I just spent over an hour chatting with 4 different customer service reps - one would transfer me to another, without the other knowing why I was chatting with them. All this to try to have them cover the $17 return shipping cost for their mistake. They refused to do it. Every one of these reps would state, "I hear your frustration. I understand that this situation is not ideal, and I apologize for the inconvenience." After stating this, they would disconnect the chat and another agent would start the process over.

I ordered a twin mattress size 39”x8”x74”. I received 38”x6”x74”. In the pictures the left twin mattress is the appropriate size (mine), See the difference in height! They look ridiculous in the same room! All they offered was 20% off or replace it BUT I have to send it back! It was vacuum packed! Really! I will NEVER buy from them again! They were aware I’m sure because they were so prepared with the 20% offer! It’s not the money that’s the issue, it’s the product!

I should have read the reviews! Duh! What I ordered and what was delivered is still a mystery. I scheduled a specific date for the couch to be delivered and I paid the $80 for assistance with delivery and assembly. Now it's sitting outside in the rain. I am so pissed!! And now I cannot get ahold of anybody except their stupid bot which is useless. There is absolute NO customer service available to help with Anything! I will update this review once I see what's inside the now soaked box. I am so pissed!! Did I say that I'm so pissed? Wayfair sucks!!

Assembly of coffee table was advertised as easy Assembly. This was not the case at all. This coffee table was very difficult to assemble. Too many pieces and steps involved. We have put together many idea pieces of furniture in past. Those items were much easier and less time consuming. I would recommend paying for assembly.

This company practically sucks with their ordering system, apparently you cannot use your credit card to purchase an item from their company as their system flags it. without any reason and customer service tells you that, "We cannot do anything. It's our system and we can process the order." THE ONLY ISSUE WAS THE BILLING ADDRESS WAS DIFFERENT FROM THE SHIPPING ADDRESS!!! AMAZING WAYFAIR.

I purchased a washer, dryer, and two pedestals from Wayfair over a month ago, with the promise that my order would arrive by December 23rd. As of today, I have received nothing. Despite making daily attempts to resolve the issue, I’ve been met with the same empty promise: “Your case is being escalated; you’ll receive an update in 1 to 3 business days.” It’s been weeks of this repetitive and unhelpful response.

Horrible experience. I ordered a couch to be delivered on January 10th. I was there all day. Never received a call and no one showed up. I was literally watching the little status screen waiting for my delivery. Never was there. I talked to customer service and they said it was an issue with the 3rd party delivery team and rescheduled for January 17th. 24 hours later, I get an automated email that my order has been canceled and they are charging me $140 for the return. Call customer service back and they say there is nothing they can do to refund the $140 (even though, again, I did not want to return the couch at all). They said "I wasn't a frequent enough customer of Wayfair to warrant an exception to the return fee" and, even if I did choose to order the couch again (despite being charged for $140 for something they never delivered), they would not honor the original price. Just a total scam in every way.

The chair I bought from Wayfair is of good quality, but the reason I've given this such a low experience is because of the experience dealing with Wayfair. I kept getting notifications from them that this chair was delivered when it was not, had to call them over and over. They tried to tell me I needed to call the third-party delivery company myself (uh, that's not my responsibility). Finally, after weeks of this and not receiving the chair, I asked for a refund.

The last 3 times I ordered from Wayfair I've had issues with my order. Their customer service policies are nowhere near "customer" service. Wayfair's policies are geared toward their own bottom line; they are not helpful at all. I find them to have a very independent attitude when an issue is no fault of the buyer and the buyer has to take financial responsibility to make their purchase as expected. I was promised a call back by a manager in 3 days. That was 5 days ago! I spent a few thousand dollars and have received unexpected treatment. Their famous line is "it's the manufacturer's fault". If that is the case, they should not be acting as a middleman reaping the profits and ignoring THEIR customers' needs.

I received an email about Wayfair's year end sale event and decided to look at their sales. I was particularly interested in shoe cabinets. I came across a Bamboo Shoe Cabinet by OUKANING SKU#EVGH1552 and the description was "10-layer Rectangular Freestanding Bamboo Shoe Cabinet with Doors (Set of 4)". The listing price was $149.95. I contacted a sales rep to verify that I would receive 4 individual storage units, and I was reassured multiple times by Irwin S that this was the case. I saved our conversation just in case something went wrong.

Order this item for my granddaughter for Christmas. The gift was given to them and it was just a heavy slap of wood not a dresser at all. Customer service would not help because it’s been more than 30 days by the time they got the gift and opened it, Company is a scam!!!! No stars!

Wayfair allows anybody and everybody to sell through their platform. My disappointment is they do not vet their products or sellers. It is the wild wild West. Once a purchase is made it is a total gamble as to whether you will get your product and if you do if it is actually what you ordered, and the quality is what you expected. Your only recourse should something go awry is to cancel your order or get a refund within the limited time stated. They will not do anything above and beyond for wasting your time. My recommendation is to buy through any other website that will stand by the sellers they've allowed into their store. For example I can think of a good major retailer (starts with the letter 'A') that stands by the vendors they allow to sell on their platform.

Only “part” of a complete product was shipped and it was completely the wrong product anyway. They missed the promised date for the product I ordered. With confirmation of the correct product ordered they still won’t sent out the product I paid for and no timeline. They have already received the returned product.

I purchased a tv stand with the understanding it was next day delivery. I received a notification that said it had been shipped. I took off work to receive it however it never came. When I tracked it It was in Ellenwood, Ga which is only 30 miles from my address. I checked today and it's still in Ellenwood. I really think they mislead you with the next-day delivery with no intent on it coming the next day. Customer service was not able to provide me any information at all. Do get scammed by Wayfair. I could have just ordered the one I really wanted from Amazon with a true 5-day delivery window!

I have purchased a number of items from Wayfair.com without a single issue, problem and/or concern until this last order. However, this order was for a larger, heavy piece of furniture. This item was to be in home delivery at a scheduled date and time. I have come to learn that Wayfair may include free shipping, but they don't tell you they are using the cheapest, most inept third rate shipper they can find! Said third party shipper took the idea of bad to all new heights.

Do not buy ANYTHING from Wayfair!! I purchased a recliner (order # **) on Christmas Eve. I received a tracking # from the automated chat system yesterday per tracking the label was created on Christmas Day at 3am with no movement since. I reached out and talked to multiple reps one rep purposely disconnected the call one rep told me they “can see” that FedEx picked up the recliner. Another rep told me they would have to do a 10 day investigation to see where the recliner is.

Ordered a recliner and after I got 4 different delivery times I tried to cancel one hour as I was having surgery and wouldn’t receive in time. I was sent the next day that I couldn’t cancel due to shipping preparedness. I received a piece of the recliner on 01/03 and called to complain of not receiving the entire chair if even in pieces. Told them about cancellation and not receiving everything in one delivery when I tried to cancel. I told them I wanted a discount which was denied. I told them to contact FEDEX to not deliver rest of packages and need to pick up the one package that came with a $50 charge. Now I had shoulder surgery and can only use one arm now. I was told no more packages would come from FEDEX. That she canceled the rest.

I ordered an Amore. When we put the doors on, they didn't fit. I paid 200 to assemble. We did not know the doors didn't fit until the final assembly. Now they want me to take it apart and box it for return. I have to pay money to take it apart and they won't credit. I will never buy from them again, not customer friendly at all.

I will not buy anything from Wayfair. This was my first time purchasing a couch from this site and I was a little hesitant before I did so. When I got the couch It was too small for the area in my home size so I returned it the next day in its original box and packaging with the receipt as stated on the return policy webpage.. When I called to have the box picked up, I was told I will have to pay a $75 pick up fee and I was told via email I would receive a refund in 3 to 5 business days. It’s been 20 days and I still have not received my refund. I even received the email with the tracking number stating that I will receive my refund 3 to 5 business days.

My husband and I ordered a dresser through Wayfair in early fall, 2024. The first dresser we ordered was delivered damaged and the color was nothing like what was shown on their website. We decided to order a different dresser, from a different company, and that one was received damaged. We ordered a replacement for the damaged dresser, and it was back ordered.

I bought a ceiling fan. This was my first and only purchase on Wayfair. Price was not great, but the design fairly unique. Was told I would receive it in 3-5 days but shortly after ordering and paying, I got a message that it was "out of stock" and it would not arrive for 4 weeks. I decided to wait, but a few days later I found a similar fan somewhere else for a fraction of the price (like 1/3 the price). It arrived 2 days later. In all my excitement and the holidays, I forgot to cancel my order with Wayfair and was therefore surprised when it showed up a month after I ordered it.

If you only see the photos on Wayfair website, you should never order online with Wayfair, because if you want to return the items, you have to pay for the return shipping fee. My order the return fee costs $100 out of $400. There is Amazon and Temu, you can return items without paying out of pocket for return shipping fee, why I have to choose Wayfair?

When I received my first order, the rugs did not meet the product description. They were described as low pile but were in fact shag. It was a laborious process to get Wayfair to authorize a return shipment and refund. Another of my orders showed as delayed for 10 days with no tracking information available. Wayfair insisted I had to wait another 10 days before they could cancel my order. I was on the phone for 48 minutes (at least 40 of those on hold) before they finally issued a refund of $58.00.

I ordered a couch in September. I received an email on 10/3/24, 10/30/24 and 11/28/24 saying there was a “delay” and an apology and option to cancel the order. It is now 1/3/25 and the website NOW says there is a “backorder”. My estimated delivery date has been pushed multiple times and it is now 1/25 -1/28 AND THEY WON’T CANCEL AND REFUND MY PURCHASE?!? Apparently it is too far along in the process haha are you kidding me?! I have the option to return it once it arrives which will probably be another 4 months from now. This is an ABSOLUTE JOKE. I honestly can’t believe they are allowed to operate like this?

I purchased a patio set from Wayfair on Nov 29th, 2024. I received a confirmation email on Nov 30th, 2024 with an expected delivery date between Dec 7th, 2024- Dec 10th, 2024. After not receiving my purchase I went onto the app to see what where my patio set was. I reached out to Wayfair via their virtual assistant, they informed me that the item was placed on hold and they would be be contacting purchasing to get the hold released (which they didn’t do) and I should hear back within a few days, they did however manage to processed my payment and took my money on Dec 10th, 2024. I have still yet to receive the item that I purchased.

Bought a mirror, first it was delayed then when it came I had to return it. They charged me one hundred and eighty something for the mirror, but when I returned it they only gave me one hundred and twenty something. My first and last order from this company.

Purchased a couch boy what was I thinking? First of all the cushions are hard as a rock. As I sit on it it makes noise from the back. Sounds like a drum or if it’s saying something every time I sit back and come forward, it talks, squeaks, make noises my my. I wish I could send this crap back, wasting my money.