Wayfair Reviews

The worst customer service and delivery service. They cancelled on me 3 times when I took off from work to accept my furniture. Not acceptable. They called. Said they were delivering. I waited for them then they cancelled a few hours later for no reason.

I had an issue with 2 items that I recently purchased. One was a buffet table that arrived and one of the doors was the wrong door. The second item was the glass sliding barn door that was missing all the door handle, hex bolt, lag bolt, floor guide, junction plate, acorn nut, door stopper, anti-jump pad and the adjustable spacer. Not only were all those parts missing, the holes that were created in the door were blocked by the wrapping on the wood. I'm extremely disappointed with their carelessness and poor quality products. I will not purchase anything from them again and will let family and friends know as well not to waste their money on Wayfair products.

I will never purchase anything from here again. I ordered a coffee table. It was wrong color. I noticed it about 8 hr after I ordered it. They refused to change the order or cancel the order before it even shipped. Never will I buy from here again. Waste 220$.

They cancelled my order after saying it was pricing error. I am not the only one this seems to happen a lot. They didn’t want to honor anything and offered a 10% discount only. I will never shop here again. This was actually going to be my first time. Amazon would of never done this.

Horrible, horrible, horrible! We purchased (3) poker tables from IDS Online Poker tables through Wayfair. We did not know until after paying it would take over 3 weeks to receive. Upon receipt and unpacking over 27 boxes (totally frustrating) we realized NO INSTRUCTIONS or NUTS/BOLTS/TOOLS were included. Things only grew worse from here. They only have an email for you contact them. Wayfair provided 2 telephone numbers, both went to a voicemail during business hours. No response 2 weeks later.

Purchased this as a birthday/Christmas gift for someone who lives out of state, it came a day late and box completely destroyed. Hoping for the best I opened the box and the items are damaged and completely thrown around in the box, the chair had rips. Broken wood pieces and broken wood dowels, contacted “consumer service” to explain and they are stating they can not help with a refund to replace the item (that was need the day prior but arrived late) until I send the broken one back and then it will still take 3-5 days for a refund (day before the holiday) once they receive the product, so I would not get a refund until the New Year. Worst “consumer service” I have ever experienced, I will stick to Amazon!

I bought a comforter that was vacuum packed, the comforter has permanent wrinkles, also the quilt sticking has pulled out immediately, very poor quality. The material of the comforter is cheap looking, the picture made the comforter look much more high quality than the comforter actually is.

Wayfair and Roxanne the escalation manager have refused my refund claiming I opened a dispute with my bank which you cannot do through afterpay. Roxanne claims that I have to wait 45-90 days for my refund due to a dispute that doesn't even exist.

Wayfair’s customer service is awful. Once an item is shipped they wash their hands off it. Had 2 large boxes delivered to wrong address and they told me to hire an XL Uber to go pick it up. Took no responsibility and offered no help. Cannot trust them to get a product to you.

Wayfair scam their customers forcing them to take product they do not want before it leaves the warehouse. Their game is to charge $35 to return something to the warehouse that has not left with the 30 minutes. Made several calls were lied to by two different agents. One canceled the shipment. One stated there was nothing else they could do. The purposes to get the product to your door and then you have to pay to have it returned when they have plenty of time to cancel before the shipment ever left their warehouse. They want you to believe that once you make place that order within 30 minutes and label is printed and that product is on a FedEx truck within 30 Minutes. They’re scamming people for the $35 and the product is trash. It’s not worth it. So far everything from Wayfair is trash. Stop buying from Wayfair.

Wayfair's online return policy DOES NOT reflect accurately. I ordered a bath vanity; and canceled the order BEFORE any delivery. The supervisor, Rod, whom I spoke to, indicated I had to pay a delivery charge even though the product was never delivered to my home. I did not sign for anything. And, yet Rod/Wayfair still charged me $182.00 for a delivery that I never received and I canceled. Wayfair's online return policy indicates that products are returnable within 30 days. He tried to email me a different policy (that was not available to me when I made the purchase). I will never purchase from this dishonest company again. I also informed my friends and everyone within my circle NOT to buy from Wayfair.

Wayfair may give you great deals but when you let them know you truly didn't receive a product, they pretend to follow a protocol, but they don't make it right. It's sad a person will drop $2,000 on an order and they brush you under the rug! Heaven forbid people just do the right thing!

Order# ** My experience was disappointing. I will no longer be purchasing anything from Wayfair. I have chatted with several Representatives in reference in of a refund. First it was 7 days now 2 weeks. I should have read the reviews before ordering. You would think we were in a 3rd world country. Please refund my credit card before I contact credit card company. Thank you.

Received two defective bookcases and have not been able to receive any assistance from Wayfair. It took several months to be contacted by the company with no resolution. Overpriced and in my opinion, second rate quality.

Unbelievably horrible experience. Delayed delivery. Partial delivery. Damaged delivery. 2.5 month process. Will NEVER order from this dumpster fire again. 53 years on the planet and this is the worst experience as a customer I have ever had. Shame on this company. Please allow the free market to shut them down. Do not support!!!

WARNING..!! DO NOT even try! Wasting your time plus having multiple headaches. Chats conversations: dead end! Call customer services: dead end! To enter or typing received code dead end! To delete your account dead end! Finally you are going to die. I tried when I attempted once and it’s collapsed. Message said “your order canceled”! Again and again I give up. I won’t even try never again. Please stay away!

Wayfair considers your purchase a "remorse" purchase if you want to return it for any reason other than it being defective. Difficulty being products online when color is tricky and pictures aren't necessarily accurate when reflecting color. Return shipping costs were ridiculous because it was bedding. Will never purchase anything from them again.

I will never buy from this corrupt company ever again. They created 2 listings for the EXACT SAME couch I bought, with two different prices. So I happened to buy the more expensive one and then saw that there was a listing that was cheaper and when I contacted them to get a refund for the price difference they said they don't price match even on their own products. And their customer service made it clear that this company has no morals or ethics of any kind and are just trying to rip people off and get profit.

I had problems with Wayfair before concerning delivery, but I decided to give it another try. So, I bought 4 chairs that were shipped separated. When the 2 first ones arrived, I thought I ordered them wrong and ordered two more. Less than 2 hours later I put the new order, I realized that the problem was with the delivery and not with the order. I called right away to cancel the order, but there was no way they would cancel it. The reason: A shipment number was already created. Of course, those chairs were not eligible for return. I’ve never seen in my whole life you’re not being able to cancel an order that you put less than 2 hours before. Especially a big order like that. Wayfair was dishonest.

Bought tile from Wayfair to complete our kitchen backsplash. I was excited because online they looked to be beautiful. The picture they had was of multiple toned tile. So I was surprised when I received the tile, and there is only the slightest change in tone between the tiles. (Will attach photo). Not only is the picture advertised not the same as the tiles we received, there were specks and almost stain looking marks all over 80% of the tiles.

I thought Wayfair was a reputable place to shop, however I can honestly say that now I know why people shop at Amazon. Customer Service is horrible. If you have a straightforward order then you are fine. Beware if you need any assistance from customer service for any type of errors. They do not help and are so unprofessional. I was shipped the wrong item and they did nothing to rectify the matter, had to call three times to be placed on hold and told it was shipped with no expediting and received it after the date I needed it. Awful. Shop other places that you know help when needed. Would not recommend Wayfair at all.

I ordered two reclining chairs due to their great advertised price. I didn't realize it would take a month for it to be supposedly delivered, but I was not in a rush so I decided to wait it out. No updates on delivery. Just a tracking number through a place that doesn't have any live chat unless you pay for it. My items finally showed they were delivered last Friday. However, they were not. I emailed their customer service 2 days ago inquiring about where my items may have been delivered with no response as of yet. Terrible experience!

Not a company that I'd recommend to anyone. I have spent so much time talking to customer service that I don't have the bandwidth to type my entire experience out here... But basically they are charging me hundreds of dollars to return an item that I cancelled BEFORE it shipped. Zero help or understanding from a company that I thought was about customer service.

My experience was very disappointing. I received my sintered stone table broken in a half and Wayfair could not offer me a replacement. They processed my refund without picking up the broken table, so now I'm stuck with oversized and overweight broken table to dispose at my own expense. And on top of it, I do not have a table to use for my Christmas dinner and the set of chairs which I would probably have to return too because they might not match a different table I have to purchase. This experience was not the first also, back in September I had similar experience with dresses I bought from Wayfair. It's also arrived damaged and it's took over a month for them finally to say that they couldn't replace it and process a refund. I'm very unhappy with Wayfair customer service and how they treat their customers. I would think twice before ordering something from Wayfair.

First time ordering from Wayfair, estimation dates changed many times, then my order was place on hold for a long while. One of my items was canceled completely. Delivery dates came and went. items on a delay with no time of delivery. Called and got no updates only they will look into it.. Still waiting, almost a month.

Tisha **. I am so disappointed with Wayfair. I have been doing business with them for years, and their customer service and products have changed, and it sucks!. 1 I purchased a reclining loveseat. I received two of the same side arms. I had to wait for that to be replaced. 2. I purchased 700 worth of pergolas for my deck. I had to pay 300 for professional installment, and they are poorly made. I sent videos of the top swinging in the wind. They were gliding across the poles, making noise until they flew off the base.

I purchased two pieces of furniture from Wayfair. I paid for professional assembly for both. (173.99) I booked through Angi as told. After furniture was assembled the pro wanted 330.00. Neither Wayfair or Angi will correct - they tell me they can do nothing. RIPOFF! I will never use either company again.

First time ordering a product on Wayfair and never again. I ordered a dresser for my expecting baby and was provided an estimated delivery of 11/29, which would work out perfectly because I need it fast to assemble and prepare for the nursery. Contacted them on the 11/30, and they said they’d send a replacement since the first one might’ve been lost, and was then promised another “delivery date” for 12/6. Here we are 12/8, I still haven’t receive anything, so I went to a store to just buy a new one and reached out and asked to cancel. They refuse to cancel and insist that I’d need to wait to receive the item then pay for shipping to have it sent back. I asked to speak with a supervisor and they hung up on me. This is a scam company.

Complete waste of time as customer service is nonexistent! After giving them my correct information, they declined my order. After giving them the same correct info over the phone they refused to process my order again for no reason!! I will never buy anything from this lousy company again and recommend others to boycott them!!

I signed up for Wayfair rewards and the Wayfair credit card. DO NOT BOTHER. I thought I’d be buying lots of things from Wayfair for the new house, but it’s all been terrible and I’d just rather pay more to have the customer service and the actual product I thought I ordered delivered to my home. I ordered two night stands thinking they were three wooden drawers in a night stand. They are cloth and cheap, so be wary about your furniture and if it’s actually wood material or just cloth.

I purchased two leather chairs. On my invoice shows 2 were shipped. Only one arrived. Since they are on one tracking number it shows they were delivered which is not true. Did receive one like the chair. Customer service said I would have to wait 10 business days for them to contact me. Unacceptable. These are paid for. Customer service has no idea what has happened. Not satisfied at all. Would not recommend when buying pricier items left in no ware land as to where my other chair is would not recommend. Customer service agents are polite but have no idea of finding things.

I ordered a Mattress in a Box and later the same day, I ordered a Frame for the mattress. Per the Wayfair site when ordered, delivery was Quick Delivery 2-3 days. 2 days after purchase, I received a notification from Wayfair and FedEx that they were both "out for delivery". Didn't show. Received the same notification for the next 3 days in a row, still nothing delivered. Then on the 5th day, the frame was delivered, and although the notification said both were on the truck and out for delivery, still didn't receive the bed. So here it is 5 days after the purchase and still no bed to sleep on. I would not recommend ordering from Wayfair and I will never make that mistake again!

I would never order anything from Wayfair again. And Here’s why: after much research, I very carefully selected a summer chaise for my husband’s bday. He can be tough, so I was very mindful of my choice. When the chaise was delivered, I immediately saw that Wayfair sent an entirely different lounger — 1 of much lower quality! Customer service was so horrible! The woman was rude and tried to tell me that the chaise Wayfair delivered was what I had chosen, and therefore, I ineligible to return it. Long story short, we got stuck with a piece of garbage that was worth way less than the $250 I spent!! The chaise Wayfair delivered is of such low quality that it TIPS OVER when anybody tries to sit in it. I had to put it away for safety reasons. I am out $250 with nothing to show for it. I still can’t figure out how Wayfair gets away with such Deceptive business practices.

I ordered certain items that were scheduled to come the first week of December for Christmas - one being a Christmas tree. The shipping time came and went and when I spoke to Wayfair, they stated it "should" arrive in another week. The tracking number is gone from my product and no one can provide me any other details than that and they won't let me cancel the order. If you want something by a certain time, don't buy it from Wayfair. It's not going to come and when you ask where it is, they are just going to say "sorry". Also, my other item arrived damaged and that seems to be a hassle to get replaced as well. Good luck to anyone buying from Wayfair in Canada.

Shower door never arrived. First one was damaged before delivery. I had to call Wayfair to get another one coming. They were not aware of the damage. The reordered panel has yet to arrive. It has been over a month. Can't cancel order because it has a "shipped" status. Out 400 bucks. First and last time dealing with Wayfair

I am having horrible experience with Wayfair.. I ordered for a Corona Sideboard on Nov 1, 2024 for the price $319.99 and received the package by FedEx on Nov 7th. Upon opening the box, I found some of the boards are unnumbered whereas the assembly instruction goes by the board numbers. But the worst part is the box did not have the hardware pack. So I had no means to assemble the sideboard. So, I called, texted the support. After long discussion to convince them, the support agreed to mail me the missing hardware pack. I did not hear anything for next 6-7 days. So texted them again and went through another round of long discussion, they agreed again to mail me the missing hardware pack. Wayfair emailed me that the replacement Hardware pack has been shipped on Nov 22. They also gave me a FedEx tracking number. Since then I have been checking every day on FedEx website.

I ordered a daybed and trundle and the delivery date changed. When the items were finally delivered, I received the trundle and a powerlift chair instead of the daybed. Customer service said the manufacturer would contact me in 3 days; however the additional delay is extremely inconvenient. I asked customer service for a way to submit an official complaint but was told the option does not exist.

I am writing to express my frustration regarding my recent subject order placed on November 1st. The item I received is defective and not working. I promptly initiated the return process on Wayfair's site and meticulously followed every required step, including uploading the necessary photo. However, after I selected the Fedex QR code and drop-off option for returning the item and clicked continue, I was met with an error message instructing me to restart the entire process. Now, the refund option has completely disappeared from my account, leaving me utterly frustrated and disappointed with Wayfair's service.

On November 30, 2024 I placed an order for a wicker deck box. I filled out the for and on shipping I put my Company address and when it came time to select payment method I entered my Credit card information. Now reminder my shipping and billing address and name are different. I finished my order and then I get an email that my order had been canceled for inconsistencies in the information provided. So I re-entered the information and changed the details and put my name first and my Company name second with the same address as I previously put on the first order, again the order was canceled by Wayfair. I called the number furnished and wanted to know why this is happening. After approximately 8 minutes I was told that they still were canceling my order. I asked why and was told that they did not have to give me this information and I should shop elsewhere. I am 83 years old with a 800 credit rating and have never been told to "Shop elsewhere" I would not recommend this Company to anyone. On a second note I did shop elsewhere and paid $62.00 less for the same item.

We paid over $1,000 for 2 chests of drawers plus assembly. The assembler broke 1 drawer & then turned her phone off. Got a replacement part from Wayfair, but the drawer was next to impossible to assemble. Parts don't fit well, connectors are nonstandard & hard to use, wood is soft, breakable pine. After a couple months of use, drawers fall apart, come off roller tracks. Looks nice, but poorly designed and cheaply made. Hardly worth 1/10 what we paid.

Spoke to CS on phone requesting "White Glove Delivery" charged $40+ CS requested for delivery placed in room only not setting up, taking away packaging etc.! Having to pay someone additional being a senior citizen was not friendly to my budget. This Nightmare started with delivery time 7am-7pm with text stating would receive a 4 hr timeframe prior too. We'll received time frame after 10pm the night before. The day before I called CS and Shipping at least 4x throughout the day and night before! Received text timeframe at 7:01am the morning of with a time frame of 5 hrs!

Purchased a dining table and had hopes to have it before the Holidays. They sent a completely different base that I ordered and could not replace it with what I ordered. It ended up being sent back. I am done with Wayfair.

Wayfair gave me a full refund and a return label for the defective product, but it was a hassle!

Purchased a light for my dining room that fell off the ceiling after just over a month. The screws that were attached broke due to poor quality. I contacted Wayfair who said there's nothing they can do because it's past 30 days. This is despite it clearly saying there's a 1 year warranty on their website. Only after threatening to dispute the purchase on my credit card did they agree to look into the issue. Terrible customer service and poor quality items.

Do not buy anything from this website. My sister bought a couch and loveseat at the beginning of the month of October or mid month. After we got rid of our furniture to make room for it, she got an email saying it would be on back order for a month. Now that November is almost ever, she's got another email saying December 19th. It's disgusting and I want it made right.

Purchased a bed on a Sunday and realized within 1 hour made incorrect choice due to size. Contacted Wayfair to request exchange or refund so I could purchase another item from them. They informed me it had shipped and I could return the bed for a $90 return shipping fee. I had to wait a week for the bed to reach me and then send the unopened boxes back. Will never purchase from them again. When you click to buy your money is gone regardless.

This was my first (over $1,000) purchase from Wayfair. I am not normally impressed with businesses but Wayfair did an excellent job fulfilling my order, assembling and delivering. I purchased a bed frame and mattress. Because I am a senior, I needed it assembled. They delivered the frame via FedEx. The next days the assembler came and put up the new frame. A few days later, Wayfair delivered the mattress. Everything was seamless and went very smoothly. I could not have been more satisfied.

Less than one. Wayfair delivered the base of a coffee table only, with no word as to why the marble top was not delivered. I spoke with 5 different Wayfair representatives over four days, all of which promised they would have FedEx pick up the heavy table base as promised. Once FedEx did actually pick up the table base, however, the next day it was back on the driveway. Hours later, all I can do is cross my fingers that FedEx and Wayfair do their job and have it removed tomorrow as again promised. Deal with these companies at your own risk..

I have ordered a fancy table for Thanksgiving party. I order on November 11. I schedule for home delivery on November 16. On November 16, they email me saying can not deliver my item because they do not have it. They want me to wait 72 hours for the update. I expect them to call or email me back after 72 hours, but they did not. On November 20, I call them, and they say they have my item and schedule for November 23 for delivery. I ask can I get it earlier, but they says they are short handed. So fine, I wait 3 more days.

I bought a leather chair from Wayfair. It was delivered to my home in a very banged up box. When I opened the plastic wrap around the chair I discovered a slit in the leather on the seat. I contacted Wayfair and they told me that they could either fix the chair which will require me to take a day off of work or I can send the chair back. I decided to send the chair back. I had to repack the chair, drag the chair out of my home and leave it outside my house. I am not a young person and that’s difficult for me, but I did and it was ordered picked up. My new chair came in a badly damaged box worse than the one received before. It looked like it was packed by a customer and not a company.

I ordered a Christmas wreath in October because it was on sale for $90. Pre-lit 4 ft by 4 ft because we were going to put it above our garage door. We didn't even think to check it, however when we just opened it today on November 22nd because we were putting up Christmas decorations, half of the lights do not work. I called to see if I could exchange it, not simply return it but exchange it for a new one. They said I could not do it because I was over the 33 days for returns. I can understand if I was simply returning it outright but I just wanted them to send me a new one and I would return the damaged one. I can tell you right now that I will never shop there again and I have been a very loyal customer. I decorated my entire basement and my son's renovated bathroom with them. Such a shame they really need to get with the program with return policy.

As a professional buyer, I placed 5 items in my cart, called the professional team at Wayfair and asked about purchasing now (mid November) or wait for Black Friday sales. The representative told me not to worry that they had me covered. Excitedly, I went ahead with my order. I placed this large order, over $2200, and before receiving my order, I went on their site and noticed that each item is being sold for less money. A few dollars here and there wouldn't be a big deal. However, one item was a vanity, at a sales price of over $200 LESS than what I was charged!!!

Total garbage. 50% of my orders are defective or completely destroyed during shipping. Plus, they always say it will arrive in a few days then after you order something change the shipping date for weeks later. Additionally, they don't care at all if you complain. They don't offer anything for their incredibly poor service. As a matter of fact, the only thing worse than all the cheap garbage they sell is the even worse customer support they provide. Save yourself a ton of time and money. Buy someplace else or just flush your money down the toilet.

We purchased the trim for a Moen m-core shower valve from Wayfair. The trim arrived in a box of unpackaged pieces. It appeared to me that this unit had already been previously returned. Wayfair charged me $19 for returned shipping for a used boxes of loose pieces. I will not be going business with Wayfair again.

They sold us a chandelier that broke in 3 months. This came straight from China and now I see other reviews about how bad the quality is. Customer service promised to refund our money but was dishonest and did not. Buy from a reputable place not Wayfair.

Absolute unreliable retail. While they can not even update the address or cancel the order. They process my order to wrong address and asked me for $112.40 to re-route and they mention they cannot cancel the order. Not recommended at all.

Ordered a beautiful beige and white comforter set. Size is appropriate however, the quality is made a little cheap especially for the price of 100.00. Personally, I think this comforter set would work best as a show piece.

Wayfair is the only website charges for return shipping. They don't care how much you have spent on that site. No loyal customer reward at all. Even the items I ordered still in boxes and wanted to return within a week. I still have to pay for shipping. That tells me never order from them again.

I ordered a sofa from Wayfair, it was stated it would arrive on 11/14, I needed it by that date, all of a sudden tracking info disappeared, now stated delivery would be delayed, if I do not receive it by 11/24 I should contact them. There is a virtual messaging you cannot reach a real customer service, finally in a chat option I was told should be receiving it in 6 days, if it arrives I am not sure how the quality of it just seeing this poor customer service. If you need something on time, do not rely on wayfair, I wish I had ordered from Amazon when service and tracking reliable at least. I would call it fraud if when selling the product you are given a date for delivery then it will not come in another week. Just warning..

I returned a kitchen table because it was damaged upon delivery. The package was lost in return shipping and they will not issue a refund. I have been reaching out for two months and they continuously tell me they are sending my issue to the resolution management team. Two months later and not one single person has responded to my emails or phone calls and I am still waiting for the refund. This company has absolutely no customer service in place so if anything goes wrong with your order you are never going to get it resolved. They should not be in business if they can’t even manage to resolve a simple return. I am STILL waiting for a reply and refund and the product was returned and picked up on September 25. If you’re buying something and you have any issue you are screwed. I’ve wasted hours of my life trying to get this resolved. Will never ever shop there again and I used to buy things frequently from Wayfair.

The following review is based on a 10 x 14 foot shed. It's heavy and comes in 2 boxes. I am currently on hold with customer "service". If they do not pick up the "scheduled" pickup today it will be 5 times I have attempted a pick up. The first 2 times the pickup team did not have a pallet jack to place the item on the truck. The 3rd time they listed as "unable to pick up". I have been home all 4 times and today and the 3rd time - no one came to the door to knock to see if I was home. Again, if I have to reschedule again today - like right now - IT WILL BE FIVE TIMES (or more) that it took for WayFair to pick up the return.

Terrible customer service. They use to be decent and I have spent a lot with them over the years. I recently ordered an $400 rug. However, it is shedding all over, I am told this is normal (never had one does this that bad before even cheap ones) so if I want to return I need to pay $70. Ridiculous, save your money, other places with better customer service and returns policies.

I am not sure what happened to Wayfair. I already filled a complaints through BBB. Please save your time and your money. They made a error in sending me a return label. I had two return a kitchen table that had arrived damaged. The table was sent through two boxes. One box has the head of the table and the other box had the legs of the table. When I return the table I put the label that I was sent from customer service on the two boxes. Fedex picked up the two boxes and it was delivered to wayfair warehouse. Because the customer service only sent me one Fedex label for two boxes to put on the two boxes, it looks only one box was delivered. Even though I sent them videos that shows Fedex picking up the two boxes. Wayfair only refunded half of the order.

Purchased a new range exhaust fan for my kitchen remodel. Going open shelf, so need a fairly slim unit. The item I selected seemed perfect; however, as soon as I opened it, I realized the mounting holes were deeper than 12", so I wouldn't be able to hang it. I immediately repackaged it and attempted what they brag is a "no hassle return." The app said the item was ineligible for return, so I contacted Wayfair and was told the same "sorry" bit. When I pushed for a reason, they investigated and said their back-end system reflects that it was an open-box item. Now I'm more annoyed, because the listing did not indicate that, nor does the invoice or my account in the app. They sold me an open-box item without my knowledge, and then proceeded to deny a return on that basis. Ironic that they sold it to me already "opened" but wouldn't take it back for that reason.

I recently placed a substantial order of metal planters totaling $1,200 with All Modern/Wayfair, expecting the high-quality service typically associated with a purchase of this size. Unfortunately, my experience fell far short. After receiving several emails confirming my order’s shipment, I was dismayed when only half of my original order arrived. Instead, the shipment included six large planters I had never selected planters, in fact, not even listed on their website.

I would never order again from Wayfair. It is a very unpleasant experience. I ordered a fireplace and the day it was delivered I found out that it is available for much cheaper at Lowes. When I contacted Wayfair they said that they don't have any price match policy and if I return the item which I had just received I would have to pay 200 dollars in return shipping charges even though it is within the 30 day return policy. So they don't have a price match policy and their return policy doesn't cover shipping charges which are exorbitant for large items.

I have been purchasing from Wayfair off and on for a while now. I purchased two recliners which the material started to fray terribly within a year of ownership. But though I didn't go back and change my reviews recently I placed another order. I bought a Christmas tree and I bought the cover for the Christmas tree and I also purchased some decal which is the saying which you apply to your wall. The problem is is that the letters that I sent for the saying that you apply to the wall has been in transit with FedEx for over a week.

A couple months ago I purchased a sectional. It was delivered missing a piece that was to be on the console. A very important piece that affects the aesthetics. The overall quality is not good. I’ve emailed and called three times each. No reply. I’ve spent a lot of money in the past few years with Wayfair. Never again!

I Placed my order 2 months ago. They keep changing shipping dates. Support is not helpful at all. They keep responding with the same useless information as automated order tracking. Never will use again.

I have been a customer of Wayfair a long time and have bought rugs from y’all in the past. I am the one who referred my mom (Patricia **) to y’all to buy her rugs. I was here at the house the day two of her rugs arrived. She was really upset because she didn’t receive her 3rd rug and it showed it was delivered. We have waited for a long time and her rug never arrived. This is ridiculous and I will never buy anything from Wayfair again.

I bought a wardrobe for us dollars 1800 from Wwayfair.com. The product arrived 3 weeks late and the assembly was done by technician from wayfair.com. The doors were not installed properly and the sliding doors got damaged. This happened in September and it is November now but wayfair.com has not resolved the issue. Very disappointed with the purchase.

Horrible experience. We bought several items from Birch Lane in Tampa store for a new home. All was supposed to be delivered after closing date. Well, it started to arrive in dribs and drabs before we actually owned the house. Some delivered by Wayfair, some by FedEx. Despite numerous phone calls and trying online to reschedule we were able to do nothing about it. Never will we buy from this company again.

Aside from being more expensive than all other comparable companies offering the exact same products, Wayfair's delivery service is absolutely horrid. To begin... their drivers are rude and not the slightest bit customer friendly. I am a designer and this time I spent around $15K on their site with no special treatment, no incentives or bonuses, none of the things that Amazon offers. Their "white glove" delivery service requires that someone be at the property to accept delivery during a window of time that could be as early as 7am. Despite giving the idea that the customer has any input in the delivery time, they do not. You get what you get and you deal with it. If you do not live at the property where the items is being delivered (ie, if you are a designer like me), this can be extremely inconvenient.

I ordered a 12x10 Gazebo and a 9-person outdoor seating group. The product quality of the device were fine. It was the customer service that was less than desired. When the products were shipped there were some different colors of seats for the seating group. I called them and it was hard for them to understand what I needed. Customer Service they shipped the product, but I never received a tracking number. I called them back and then someone sent it but it was the wrong color again. I contacted them again and finally received the right color.

I spend 4 month waiting two beds, and called every week and they said, "No problem. You going to receive your items on time." After 4 months I called and they said, "Sorry we don't have your items. If you want we return the money." But I think the money isn't that important, if they respect to a customer the important thing, never more use Wayfair.

I'll never order from this company again. Trying to return a lamp that was damaged and am being told someone will contact me through email in a couple of days. I just want my money back since you sent me a damaged product. Should have ordered through Amazon. At least they don't give you the runaround.

Wayfair website reviews totally biased as they won’t ask you to review for an order you had problems with. Ordering is easy and paying easy too. That’s where it stops … at least it did on my freestanding bathtub order. They offer to deliver to room of choice for a fee, but then don’t tell you they won’t uncrate it. Would make sense to inform you of this and then tell you the crate measurements and additional weight. All said and done the subcontractor delivery company couldn’t deliver it in crate so had to send it back. Was told that since I ‘refused the delivery twice’ I would be charged a 200 refund fee: after MANY calls to Wayfair I did succeed in getting that waived but only by sheer persistence. BUYER BEWARE.

I purchased a Queen size bed and dresser from Wayfair and when it got assembled, the bed was little, mattress barely fit, dresser was so small, color was off, looks like I purchased from wish!!! Cheaper furniture!!! And let’s not mention shipping!!! They use 3rd party and lie about the weight so don’t be surprised if you get cursed out by Fed Ex. Now I’m trying to return and it only gets worse!!! Fed Ex won’t come back!!! Now I had to pay someone to disassemble the furniture, now I got to pay a mover to take the boxes to Fed Ex!!!! Let’s not mention customer service there, out of all 107 that I spoke with I had to curse out 2 for being aggressive with me, but really, no help. This process is exhausting, hell and stressful. Don’t trust the pictures you see is my lesson forever. Beware!!!!

Worst customer service. Be very aware of returning an item. I ordered a rug, 9x9. It came in at 8.8 x 8.4. I took pictures with the measuring tape, wrapped it up to ship back. Now, after waiting for 5 days of no response and complaining about that, they call me and tell me that they want a video of the measuring tape!! Are you for real? This is pure harassment to wear me down, so congrats, you won. I give up. Never again wayfair and will definitely encourage others not to.

Yesterday I was preparing to place an order with Wayfair. After realizing the name, address and credit card was not updated, I tried to go back and correct. I NEVER hit the order, and somehow my order was placed. I thought I was successful in cancelling this order. Went back in and corrected the address and credit card information, and placed the order, but I swear I didn't even get the opportunity to go back and check the information before the order went through. This morning I was checking my credit card statement, and was charged twice for the same order. There is no way the first order could have gone through without the correct credit card information from the second order. This was not the first problem I had with Wayfair in the past year. I ordered a rug, which I tried to return, and was told they would only give me $18.00 on a rug that cost $86.00. Do not buy from this company.

Do not shop at Wayfair. I ordered a rug and within 12 hours changed my mind and canceled the order. I confirmed with an agent it was canceled. She said I would not receive the item and would get a full refund. Then the rug gets delivered and I was charged for it. I immediately contact them and ask why they shipped the rug to me. She apologized and said she would send me a FedEx label and I would get a full refund. She never send the label. I contact them again and was told that I don't even have to send the rug back. They would be refund me. No refund. I contact them again and then am told I need to return the rug and will have to pay $70 for shipping.. I said no. You shipped the item by mistake. Why would I pay?

I purchased a vanity online and the next day I canceled the order and after 2 days the answer I received is they cannot cancel. I spoke with customer service and it isn’t from their company. They wouldn’t even communicate with the company to tell them not to ship. It hasn’t shipped now for at least 5 days now. I will not order through Wayfair again!

BEWARE!! Have purchased many smaller items from Wayfair without much issue. Ordered a bed with headboard and integrated nightstands Sunday late afternoon. Within hours I realized I ordered the wrong finish. I didn’t cancel the order (should have though likely would not have made a difference) because I wanted to speak with customer service. Called Monday the minute they opened. Cannot change the color must cancel the order BUT CANNOT cancel the order because it’s being prepared!! Not shipped, not picked up, being prepared. They will now go through the time and literally energy (fuel, environment) to send this to me so I can pay them $90 to do it all in reverse to return it. I will never shop here again.

Wayfair is becoming one of the worst companies! They started with a great customer service and returns but now when they got big they are changing for the worst! They got people's trust and now they don’t care! I bought a lot of products and I regret it! The furniture I got a leather set very expensive, I discover later that one couch was defective and hard to fix! I end up losing thousands! I got other products and called customer service but those people are horrendous, no help, no care, repeating stuff like a robot! At least before I use to have a bit of customer service help but lately it’s nothing! I am done shopping there. Not worth it!

I will make it easy for you. Read the new reviews. Do not buy from Wayfair anymore. Bought a vanity, came in scratched with the drawers all misaligned. They are making me pay to return it because “it doesn’t impact the functionality” and refuse to let me speak to a manager. They will tell you their manager is the CEO and not customer facing. Sounds odd doesn’t it. So, I'm out almost $200 to ship back product they sent me damaged. DO NOT buy for wayfair. They do not deserve your business and you will find out the hard way.

Just moved into a new apartment and was excited to get the easy to assemble queen size metal box spring. This is my first and absolute last time I will order from Wayfair. I was scammed. I received daily notifications that my order will be delivered today, then another notification it's delayed, other notification it'll be delivered tomorrow. This went on for fourteen days so far. The order was to be delivered 10/12, it's now 10/25 nothing! Spoke with supervisors 3 times, the 2nd supervisor reordered the item, still nothing, but the same notifications, it's on the way, it's delayed, it'll be tomorrow!

They just drop the big box and heavy in front of my wife car. She was not able to move it and I was at work and when I came home I was unable to lift it myself. I had to drag it to put it inside. This is not acceptable

Horrendous customer service experience. We had a delay in our project that was out of our control and we wanted to exchange a mirror we purchased for a bigger one due to the smaller one not fitting the room correctly. We were barely outside the review window and they could care less about our issue and did not care at all about our circumstance. I would not recommend purchasing through their website and it is worth to pay a slight premium for better service.

That was a horrible experience. They do not let us know in advance that is a third party delivery company. Fedex set a delivery date to Sunday. I live in a condo and as like most condo cannot deliver on weekend, Wayfair told me that I had to deal direct with them and gave me a number. That number did not give me an option to reschedule or to speak with/a human being.

I wish that WAYFAIR had high environment standards. I ordered 3 items. I was not asked if I needed them quickly. I do not. Meaning, they could be bundled into a single package. Instead, I was notified that there would be 3 separate mailings with 3 deliveries in 3 separate packages. Haven't you tuned into the climate and energy crisis? CONSERVATION, please! Do your part to save our planet and the future.

If I could write this and give them zero stars, I would. Take your money, promise a delivery date and maybe they will get around to shipping the item when they feel like it. THEN, it is the wrong item.

I have used Wayfair many times, but never again. Wayfair sent me a canvas of a wheat field at sunset instead of an art deco dancer. I was redoing the room it was to hang in, so I left it in the carton until the room was done. I sent them a picture of the canvas still in the wrapping, sitting in front of the box. Since it was over thirty days since I ordered it, Wayfair refuses to correct THEIR mistake, and told me I am stuck with a $137 picture I hate, that will definitely not fit in my art deco room, while they keep my money. Perhaps the reason they are losing customers has nothing to do with the housing market, and everything to do with their customer service!

I've had numerous purchases that have now shown me the quality of the products from Wayfair. Low-quality items at high-quality costs. What is going on Wayfair? This is a joke. I purchased a bed frame and headboard in May, and 6 months later the thing snaps from the bolts in the legs. They just ripped right out of the legs of the bed. My outdoor furniture set from last year went through one summer and stated fading and the wood peeling. It looked terrible this summer, but I don't have the money to buy a new 2k set every year. The bed was 800+ and last me 6 months? I haven't even finished payment on it!! This is crazy. Support won't help. They said the bed warranty is 30 days. That RIGHT THERE should tell you the quality. They won't even back their products up for more than 30 days. Bye Wayfair.

Shipping is quick, but what you’re delivered is surprisingly bad. Might as well be ordering from Wish, because that’s the quality you get except they charge you premium prices. The parts a flimsy, hardware is missing, and don’t be surprised if you receive a something with a missing leg to stand on or parts to hold it together. To really rub salt into your wound, they happily deduct $75 dollars from your refund for the pleasure of returning their crappy items using fancy shipping methods. (To make sure the crap doesn’t get an imperfection I’m sure.) Save your money and don’t make the mistake I made. I’m never ordering from them again.

I ordered a sofa, and a week later there is no tracking activity, SO I decided to buy it somewhere else and cancel this order. Guess what, even it is still in the warehouse, not shipped, THEY refuse to cancel it, they will send it so I can return it and struggle to send it back, for a partial refund. I will not order again from this company.

Check the prices that are listed as a "sale price". They are doubling the price on items then showing them on sale. I found a headboard listed as the original price of $4279 and it showed on sale for $2979. The manufacturer has the entire bed (headboard, footboard, and side rails) listed for $4279 and the headboard alone is listed as $2979. When I pointed this out to two separate agents at Wayfair they stated that is the correct pricing. So they are either dishonestly marketing or made a serious mistake on their pricing. It won't let me give no stars for the review. I wouldn't give them one.

Ordered two sets of towels from Wayfair, not on sale. Within 24 hours, found comparable towels from another site for lower price. Checked wayfair site and saw that items ordered had not yet been shipped and asked for items to be cancelled. Was informed by wayfair customer service that they have only a 15 minute window after order is placed to cancel orders.

I ordered a queen size bed frame that shipped by FedEx in 2 packages. One package arrived a day late. The other (bigger) package never arrived. I contacted FedEx. They opened a claim as they have no idea where the second package is. I then contacted Wayfair and explained the issue. Wayfair told me to go pick up the package from FedEx. But FedEx doesn't know where the package is and it's a queen size frame - it wouldn't fit in my car even if FedEx managed to find it. I asked for a refund but Wayfair won't do anything since I don't have both packages. I am out $900 with no resolution. I will dispute the charge on my credit card and file a complaint with the BBB and my state's Attorney General. I should have heeded the other reviewers' advice. Very expensive lesson. I will NEVER purchase from Wayfair again and I encourage you not to do business with them as well.

Ordered furniture. 1/2 the package arrived. The other 1/2 didn’t. It was at the fedex facility 20 minutes from my home but fedex couldn’t release it for me to pick up because they aren’t the seller. That’s funny, bet it’s their name on my credit card statement. They have to wait over 6 days from when there odds no movement to have it reshipped. No one can do shutting shot it because it’s company policy. No compensation offered, just hollow apologies.

Absolutely the worst company, bought side table, was waiting 2 weeks to receive it, if something goes wrong like wrong measurements or damaged product you’ll never get refund! Stick to Amazon, they know how business is being handled!

Our experience. Purchased a top grain leather reclining sofa and loveseat, or so we thought. Being from Western NC, where furniture is made, have no idea why we tried WF. But the wife did and regretfully so. This furniture is from China. AL technology you are wrong, it's sold cheaper because it is China junk. IT is not top grain leather. Nor is it cowhide leather, as noted on the site, after our C/O. So which is it WF/manufacture? That being said, the loveseat doesn't recliner like it should, there is a peeling scratch on the couch and it is not leather (absolutely no leather smell to it). Contacted WF, they bucked it to the manufacture, in addition to rudely stating they do not have to disclose where item is manufactured from (knowing that we would not have initiated a purchased of $1710.11 with a return fee of $400, now being attempted).

We bought a bed and it arrived with the wrong measurements. We asked for a replacement and another one arrived with the same problem. When we tried to contact them again, they said it was our problem and never responded to us again. In addition to the quality of the bed being horrible, we were treated like garbage. I work at a company with over 5,000 employees and several people there said they had problems with this company.

I purchased 2 standard size zippered pillow protector cases. I received 2 queen size, which they claim is standard size. I began a return. They are deducting the original shipping cost because they claim it was my fault that I thought standard size was what the entire country calls standard pillow size. Then they wanted to deduct over $10 dollars more from my refund to ship it back to them in addition to the original shipping cost. So I am losing the entire amount of 1 of the items to return them. I will not shop Wayfair ever again. Be careful with their descriptions. Returns can be very expensive with them.

I order and get an email saying that the package will be left outside. This is an expensive sofa and the package can be stolen. More importantly, I live in a gated apartment complex and the building is also secure. I called customer service to find out how the delivery would be managed and they said Fedex is on a different system and they couldn't help me. So they take your money and then leave everything to a third party for delivery and don't help at all. I am not even allowed to send them an email about delivery instructions. HORRIBLE COMPANY. Stay away.

Ordered on Monday, they said it would be here Thurs. Then said Friday, now it's due to be delivered Saturday. My first and last order from Wayfair. Very poor communication. I will update this review if I ever get my order. I don't do business like this.

Purchased shower and bath fixtures. Two mirrors and a soaking tub. First tub arrived damaged but shipping box showed no damage. Wayfair replaced tub after receiving requested pictures of tub and shipping box. Products ordered received when promised. Future toilets probably from Wayfair also.

I purchased an item that turned out to be nothing as described. It was a cheap plastic tub that I paid 2,500 for. They made me pay $250 to return the item they sold me that wasn't as described. I will never use them again!

I ordered two white end tables from Wayfair. The photos pictured them as pure white; description said white. I paid $241.80. The table was actually grey-toned, not pure white. So I filed for a return. Wayfair offered a “keep them” price. Not sure why anyone would opt for this. Return shipping is $49.69. Refund expected is $192.10. Since they sent me the wrong color, I believe I should not pay for return shipping. I will never buy anything from Wayfair again.

I’ve been a part of Wayfair’s Tried & True program since 2022. This past April I noticed that my account was glitching and asking me to write a review for an item I purchased an entire year before, which I had already done. Due to the system “losing” my review I was unable to order any items through the program. I spent 3 months contacting customer service asking them for help fixing my account and every person I spoke with not only didn’t have enough knowledge to fix my problem but also didn’t seem to care to. I was told over and over that my account was in good standing and that I should be able to view and order items from the tried and true program.

A listing showed a photo of an item in black. In very small print in the description it was another color. I had to cancel that item and order another listing that was the same thing at a much higher price. Supervisor said they would give me the 10 percent off, which I did not get. The other 3 different items I ordered went on sale 4 days later. They would not do an adjustment credit. Cost me $71.00 more. I could understand if it was over 7 days. I won't shop there again.

So I’ve had mixed experiences with Wayfair. Overall I love their variety and large assortment of contemporary furniture. However, their stuff is actually fairly overpriced. I often search items I find on Wayfair (that claim to be on sale) on Amazon and always find a better price. The other thing that has always been a hassle is when you happen to want or need to return something. It’s the worst, short window for returns, they charge you for return shipping and restocking. I bought something recently where I literally cancelled my order at 12a PST (3am EST) 3 hours after it was placed and days passed and they finally sent me a message 3 days later saying it couldn’t be cancelled which clearly it seems with the 3 days prior to shipping that just doesn’t even make sense. So then I had to pay $40 to ship it back at my cost. Just not very good customer service in my opinion, Amazon is so much easier.

By far theeee worst drop shipping company on the planet. Not to mention 90% of the so-called company's selling through Wayfair sell garbage! Then there's shipping times!! WOW WOW and WOW!!!! These places that sell stuff have a VERY VERY VERY hard time just getting this stuff in the hands of a shipper and in my case 7 weeks to get a single chair delivered and it shipped from the same state I'm in!! :-) So, you tell me.

I would not recommend Wayfair. Fedex delivered a package to someone else's address, not my address, and wayfair expects me to still pay for the product. Wayfair claims that as long as the package was delivered to the complex that counts. Fedex is lying that they delivered to the correct address. I submitted pictures of my building vs the fedex picture and the two look nothing alike. I am going back and forth with my credit card company about this. It is ridiculous. I hate companies trying to bully the customer.

BUYER BEWARE!! Their “free return” policy is not “free” at all!! They refuse to pu and return an item I ordered unless I agree to a $400 return shipping fee!! And this after I’d already purchased $12,000 worth of furniture and accessories for my home.

Purchased a dresser. When I received the dresser, it was damaged. Sent it back to Wayfair and got a full refund. Five months later, Wayfair charged me again for the dresser. Tried to get this issue resolved through Wayfair and through my credit card company. They will not reverse the last charge. Stay FAR AWAY from Wayfair!!!

Bettie E.

Worst experience ever!!!! We purchase a Vanity, in the listing the acrylic top and sink were showing as only one piece. We received a product where the top and the sink are two different pieces, with two different colors and also damaged. No resolution from Wayfair.

I wish I could give Wayfair zero stars. This has been the worst experience I've ever had with any online retailer, and that says a lot. First, the item I ordered never arrived, and they didn't respond to my inquiries. The item was an open box, and they claimed it had to be shipped from a different country, which they never communicated upfront.

I bought a bed (Hein Youth Queen Bed / SKU: W007834891 - Order #**). I chose the Full Size. Even though the label on the box said it was a full size, the bed came with a width of 57". In other words, the bed is not 54" wide as it should be, nor is it a 60" Queen. The bed is a size that if I buy a full mattress, it is too small, but if I buy a Queen, it is too big. I contacted the website and showed them these photos. An attendant called me, also noticed the error and sent me another bed. The problem is that they sent us an identical bed! Another bed with a width of 57". I wanted them to solve the problem and not another bed with the same problem! I just ask myself, WHY? WHY do I have to go through this? Because whoever makes this disgrace doesn't go to school to study and know how to measure. It's just a bed! With simple rectangular measurements! WHY?

Ordered 4 piece sectional sofa... Weight 200 lbs... After placing the order I find out delivery and assembly are on 2 different days... So 2 wait times... Delivery is FedEx. They will not bring it in my house!!!! They will leave it outside... Assembly is by Angie's List... They will not bring it in my house either... I tried to cancel, but there is a cancelation fee... They totally misled me on the phone... I placed the order on the phone, not online. I asked about getting it in the house... They said the assembly guy would do...not true. I've never had a furniture co not fully deliver. The boxes are 36x36x36.. How do they expect an older woman to move them.

Wayfair is truly unfair and uncompassionate towards your hard earned money. An item I built came damaged throughout and their solution was to partially refund me or send just parts that may fix it. I was upset and expressed that and Mohamad on customer service automatically proceeds to try and give me a partial refund without my consent. The refund? 58 dollars out of 300 dollars of an item I can put weight on from the amount of cracks throughout.

Horrible experience and horrible couch. First off, they sent the wrong color. Then I had an assembly person come but apparently not all of the instructions were there so he only put together half of it and had to reschedule. Then, the day before he was supposed to come back I got a call saying that guy wasn't the correct assembly guide so they needed to reach out to the manufacturer to reschedule which could take two - three business days. At that point I said, "Forget it, the couch is INCREDIBLY uncomfortable anyway and I’m done dealing with this."

Don’t shop here. I haven’t received my order. This company is Not trying to help me with a replacement. I’ve been robbed out of my MONEY!!!! This item was delivered to another home or lost! Wayfair couldn’t help me solve my issue or problem! Telling me to file a claim with my homeowner insurance. What kind of crap is this! You guys the one have insurance on your products that I should be able to file! As a unsatisfied customer I’m very disappointed!!! Horrible experience! Don’t buy from this company! I hate companies like this!!! I would not recommend anyone to shop here. They don’t stand behind their brand. If I could leave 0 stars I would.

I purchased curtain rods online from 4 different companies to find the right color (the actual product differs from the website especially with gold/bronze finishes). Wayfair was the only company that I bought from that doesn’t offer free shipping for returns. There are far too many other companies that offer that, I won’t be shopping with them in the future. The quality and finish of the curtain rods are not great.

Almost everything we’ve order has been broken or missing pieces. The last straw was a bathroom vanity that we stored until we were ready to install and opened it to find it broken and unusable. No replacement or refund since it is outside the window. Wayfair sucks, buyer beware

My order information: Order #** - $657.19 bought on 9/21/24, on 9/23/24 the price dropped to $589.99. So I called to see if they can drop the price and they gave me 101 reason no they couldn’t. The mentioned logistics cost would be different, order could be canceled but they would charge restock fee (the item as of 9/27/24 still not shipped), can’t change delivery address (again the item still not shipped). It’s the same seller, the item is coming from the same place but they can’t change address, honor the new price and customer agent very rude. I will never personally order again for my personal items.

I am the type of person to write a review, but the review is a compliment for great service, customer service, or a positive product review. In this case, reluctantly, I am doing the opposite. First, I have bought several things from Wayfair, enjoyed what was purchased. Returned items at times. Paid for returns (not like Amazon..but whatever). Here’s the issue.. Bought a comforter set, it didn’t work with the decor. Returned it. Noticed on my credit card that I received a refund. Case closed, right? No…

As you will read, Wayfair makes horrible business decisions. This one has cost them any further business from me. I purchased a Serta convertible couch. It wasn't a great deal but it was the style we wanted for a game room/extra bed for my kid's friends to hang out and stay over. This started out as user error on my part. I've admitted that to everyone I've spoken to during this convoluted story. Basically I placed an order and didn't realize I left my father's address in for the shipping address.

We paid $1700 for a table on September 9. It was delivered on September 24. We paid for assembly, but when the delivery people opened the box they said the hardware was missing and they would need to return. They did not return that day or the next, I called Wayfair on the third day and was told there was not record of the failure to assemble the table, The person I spoke to said it would take approximately 30 days to get the new hardware, which would be sent to me, after which I would need to schedule the assembly. Wayfair was able to deliver the table in 15 days but now that they have my money it will take 30 days just to deliver the hardware. Meanwhile, the pieces are sitting in my kitchen occupying space. Basically I am storing unassembled Wayfair merchandise. When I pointed this out, I was given a refund of $44.10. The other suggestion was that I go to the hardware store to buy screws. I have rarely seen worse service.

Purchased a small end table from Wayfair- Lundgren manufacturer. After 3 yrs. the USB port stopped working. Wayfair tells me they do not support products and recommended I repurchase the entire table again. Really? The Lundgren brand only exists on Wayfair and Amazon- therefore they don’t officially exist for the purchase of a part. Don’t waste your money at Wayfair. There is zero customer service after purchase.

Ordered a sectional gray sofa with storage, don’t expect real furniture. Over 500.00. Total junk! More pieces than I ever imagined and no quality. Assembly required is putting it mildly. Took a railing off to get it in the basement, making a clear path and it shows up in two small boxes. I knew I was in trouble. If this is the way that the furniture market is turning, it is sad, I called about returning it before I open the boxes and I would have to get it to FedEx and I would have to pay restocking fees which amount to 25%. I kept it it will do for the basement, but I would never never recommend buying anything from Wayfair.

In the past, I have been a satisfied Wayfair customer. Until recently, their pricing and customer service have been great. However, my recent experience with them has been a lengthy, horrible encounter that warrants this warning to buyers everywhere. After waiting several days for a vanity mirror to arrive in time for my renovation team to install it, I called Wayfair to find out that it was out of stock. I then attempted to return another item from that order and had to initiate multiple calls to get my money refunded. What a fiasco! Frustration abound. What has happened to Wayfair???? They are a HOT mess!!

The customer service with Wayfair is horrible. (Perigold and AllModern are under them as well.) I asked to cancel an item due to a duplicate order and it took forever to get through to someone. Then I was disconnected after she told me she "couldn't do anything about it". Then I tried chat and got nowhere as well. So I have 2 of the same products and am out $2k. I will never order from any of Wayfair's companies in the future. These companies are complete scams. I'll be ordering from legitimate companies in the future.

Purchased chair July of 2023. After 1 year chair is completely falling apart. I called and spoke with a customer service rep. They said they only have a 90 day warranty on this chair, I wish they could have done something to help me out. The chairs did cost me over $400.

Wayfair USED to be a quality retailer. Now they are one of the worst! Placed 2 orders - both times received THE INCORRECT ITEM. They WOULD NOT refund... Had me take pictures, calling Customer Service many times, only to be told not their problem. Perhaps it was just a computer issue, but could return at my expense at 90% of the cost...and receive only a 10% refund! Save your money and sanity and go somewhere else to buy whatever it is you are looking for. Most likely you will receive a better quality product.

I do not intend to ever buy from this company again. They have misrepresented and deceived me both in the product they sent and they refund they promised. I purchased 16 towels labeled "bath towels." I opened up the package to find half my order (8 hand towels), which are half the size of bath towels. I called them. The agent with I spoke agreed that they had misrepresented the product and agreed to give me a full refund. She sent me a return label and I immediately mailed them back. She said I should wait another four days to contact them about the missing 8 towels to make sure they weren't separated from the other order and delayed in shipment.

I bought a wall clock about 2 months ago. It was delivered as expected. Now it's losing 20 minutes of time per day. I have to adjust this piece of crap EVERY DAY. Never will I buy from them again. Given the reviews here on the terrible customer service I will not bother trying to get a refund.

Buyer Beware!!! I purchased Two Damorian Hammocks with Stands, several emails later finally suppose to be sending me a replacement but also want me to take the chair with missing part to fedex office. I have myasthenia gravis. Guess who is getting sued when I hurt myself!?

Worst follow-up ever. Site says free 3-day delivery. Then when it doesn't show up customer service says you have to wait 10 days for update, then they will look into it. They take no responsibility with who they ship with.

I would never order from them again. The 1st time they canceled our the delivery the day of because not everything arrived in the warehouse. I was never contacted to say they did not have everything. The second time, they showed up but didn't have everything. The driver was told by someone in the warehouse, that 2 of the boxes were already delivered. That was not true. The third time, they canceled the night before because not everything could fit in the truck. I talked to so many Wayfair employees on the phone, and they just all kept saying the same thing, "I'm sorry this happened, you just have to reschedule" and that they cannot call the warehouse.

My shopping experience has been fine with Wayfair with the EXCEPTION of the BED SHEETS. The king size sheets fail to measure up in the quality of the material used and the sizing of the sheets. The sheets have been washed per the directions. The fitted bottom sheet is extremely difficult to force over the mattress corners (Beautyrest Black mattress, purchased elsewhere in 2023). The sheet sizes shown on Wayfair's website fail to accommodate the size of our mattress despite the dimensions shown on the Wayfair site are beyond the depth size of our mattress. After struggling to put these sheets on the mattress for over a year, my husband and I have decided to donate the sheets to a shelter — and purchase bed sheets elsewhere. I did not contact Wayfair - they didn't MAKE the product, just sold it.

Placed order for coffee table and got shipped on Aug 26th, 24 - delivery date was September 1st and they arranged local vendor on September 1st to assemble. Guy came to assemble but product was not delivered. Today as on September 17th we still don’t have delivery of the table. Wrote several emails but no reply. Called twice, talked to supervisors who were nice but have no information on the item. Gave me local carrier phone number. Called them who said they never received product from Wayfair and is still in Greensboro NC at Wayfair facility. Called again Wayfair they said someone will call back in 24/48 hours. Now four days past but no reply. Be careful for delivery of heavy item which they subcontract delivery. Waiting few days or we will dispute charge on credit card

I bought a plate set from Wayfair. When I opened the box one of the small plates was broken. I’ve been trying to get a replacement for over three weeks. They finally responded to my negative review. They said they were gonna send me a replacement so I change my review, and then they canceled on me.

We purchased a single bed that arrived on time. However, some of the parts were smaller than expected, and the bed panels had several noticeable scratches. I opened two claims: one for the panels that were too small to use and another for the scratches. For the first claim regarding the small panels, we’ve been waiting a month for a resolution but have not received anything. I’ve contacted customer service a couple of times, and they promised to deliver the replacement parts, but so far, there’s been no follow-up. Overall, while the initial delivery was prompt, the quality of the product and the lack of timely support have been disappointing. I expected better from the company. I would recommend caution when ordering from them.

I ordered a rug from Wayfair that ended up being pictured and described as white with multiple colors and the rug was actually beige with multiple colors. It did not work for my practice space. Therefore, my goal was to return it for a full refund. Except I didn’t realize that Wayfair no longer gives full refunds. That’s fine, but the amount that they return was unacceptable but I didn’t want a rug around my space that I don’t need.

I ordered a white contemporary faux sectional in July 2024. My sectional was delivered in 2 weeks by a woman and young male. The delivery was white glove and when they arrived they didn’t pull ramp down to remove items from truck and dropped sofa damaging all the leather. Wayfair did offer a replacement, which was right, but I had to wait another 2 weeks. On second delivery, two nice gentlemen delivered and unwrapped the furniture once they placed it in my living room and it was the wrong sofa!!! Replacement order for the second time, which again took another 2-3 weeks and the day of delivery, I heard nothing! I called customer service and was told the truck broke down. No courtesy call was ever received about the delay.

Dear WayFair management,

I purchased two items from Wayfair that were packaged in the same box. I returned two items to them packaged in the same box with all of the documentation necessary. I received a refund of $34 when I should have received an additional $65. I called and explained the error. They said they would have to look into it. I am still waiting 2 months later. How often must I call??

If you are remodeling, keep in mind that the return policy is 30 days - no exceptions. If your remodeling gets delayed and something doesn’t work out, you are stuck with it. We spent quite a bit of money renovating two bathrooms. We obviously wanted to make sure we had everything the contractor would need before the project started. My mother passed away and we had to delay the project about 5 weeks. When the contractor was working on the second bathroom, we decided we wanted to go with a different towel rack. I texted with customer service and the person said he/she understood where I was coming from and also my disappointment but they would not allow an exchange.

I bought a lamp, it came broken. I reached out to Wayfair for a return or refund. They explained that I needed to send a video. I sent four separate emails each with videos of the broken lamp. They replied they did not receive the videos. This was very strange because my friends and family were able to receive and view them. I then uploaded the video on Google Drive and shared it with them. They stopped responding to my calls and emails. Wayfair's customer service has gone downhill and was a nightmare to deal with. I am left with a broken lamp and zero refund. I have now contacted the bank to file a dispute. Do better Wayfair.

These guys send out crap. 50-50 the pieces might fit. Good luck with their replacement parts. They usually are just as bad with those. Best advice if you order from them, keep all packing intact as possible. You're probably going to have to return most items.

I ordered a bed frame and assembly and both were scheduled for today. The bed frame was dropped off and my roommate accepted it not knowing I paid for assembly. I called Wayfair and they said they do not do assembly and it's a third party company. The assembly company will not come to assemble on the delivery date as I am sure it can be confusing. BUT the delivery and assembly were schedule on the same day. No show for assembly company as that's their rule. So now I had to reschedule assembly and have a big box in my living room for a week. This is unacceptable. Still no bedroom to sleep in for another week. Not even sure of the quality of the bed as I am not opening this big box and making a bigger mess.

Please don't do any business with them. They are the baggiest scammers on the market and I think FBI need to investigate them. They got me a broken table for 5 times and they lie to me and don't want to bring my money back that it's over $1300. Each rep telling me something else. Please I'm begging don't do any business with Wayfair. They will make your life hell.

I purchased a chair from Wayfair, and they have a warranty on this chair. Less than 3 months the chairs arms went flat. I called them, they said the chair is under warranty and can have the parts replaced. The manufacturer told them they are no longer making the chair and so I called Wayfair and told them of the email and he originally offered me $20 dollar refund on a $150 chair. Slap in the face, I said, "I want a refund." He stated that, "You have to send us a chair back and then be without a chair" and then wait 7-10 business days for my money. That's ridiculous.

I placed an order for 1000 dollars and Wayfair sent part of my order to the wrong address in another town yet refuse to replace that part of my order. It was only a blanket but they are rude, and lack common sense and clearly don’t want me as a returning customer. I spoke to 4 different employees and got a different answer each time. I will never spend my money with this rip off store again.

The worst! Wayfair has the absolute worst customer service. They will not help you, or even try to resolve an issue. Wayfair has nice products, but terrible customer service. Try to find the items that you want at another retailer. I will NEVER purchase another item from them.

I ordered a dining room storage table. I scheduled the delivery and it did not get delivered. According to the support center someone decided not to load it for delivery. Big problem - Wayfair never contacted me to inform me that they were not going to deliver my order. The order was supposed to be delivered sometime between 7AM and 7 PM. It was a huge inconvenience that I was to wait all day for the delivery. But Wayfair wasn't even considerate enough to inform me that they had decided to not deliver.

Purchased two dressers from this company and they have fallen apart. The first within 2 months and the second within 4. We contacted them and let them know and they said they couldn’t replace or fix the problem stating we only had 30 days to report issues. This product is garbage. The return or replacement policy is garbage. Will never purchase again.

Wayfair is a scam site and this Consumer Affairs site is protecting it. They are both misleading sites trying to dupe people into getting scammed. Wayfair is definitely not a legit site and Facebook along with other websites are refusing to go after scammers that advertise on their sites. They have given scammers a venue to prey on people. DO NOT TRUST WAYFAIR, FACEBOOK ADVERTISERS FOR CHEAP PRODUCTS FROM OVERSEAS, or CONSUMERAFFAIRS.COM!!!

Had a horrible experience in purchasing a couch for my disabled son. I had to pay for assembly for him and when the assembler arrived he sent pics that clearly showed the couch has been returned as the parts that came with the couch has been opened, taped back, and were missing key parts. Then when he started to put the couch together he sent me pics where the vegan leather had been damaged and scuffed up. Unfortunately, the assembly was more than the couch. When I tried to get help they only offered me a small discount. Be warned, they sent us damaged goods and did very little to make it right.

I purchased a day bed from Wayfair a little more than year ago in June 2023, and unfortunately, it broke. When I reached out to their customer service, I was shocked to learn that they don't sell replacement parts. Despite my requests, they refused to source the part from the manufacturer or provide any alternative solutions.

They are so big they don't know their ** from a hole in the wall. If they all had a pilot's license... They'd fly backwards. I spoke directly with a company that ships for them. They said Wayfair is the most unorganized screwed up company they have ever had to dealt with. Once you're in the know or experienced Wayfair, it becomes pretty clear they have some pretty serious issues dealing with customers and its suppliers.

We bought two items. They sent us duplicates. We called letting them know, asked for a refund and a return label. We were refunded, received two letters saying they were working on it. 30 days go by and we get recharged. Called them. Anna a mgr there says, "Well you're over 30 days so it will cost you 200+ dollars to return it." So crooked. The letters said they were working on it and labels will arrive. But surprisingly after their cut off date we get charged and have to now pay this huge bill.

I have had problems returning items to Wayfair over the years. I recently received an order with defective items and when going to the website there is NO choice for defective returns and I had to call and be on hold for several minutes. If I took the option of returning the defective items and print a label it was going to cost me $25. I was required to upload a photo which was not easy. The response time to the uploaded photos took a few hours. I was ultimately told I would get a full refund and to donate defective rugs. I REALLY want to review this item on the Wayfair website so other customers won't purchase it (way too expensive ultimately for the defective product received) but am NOT allowed to review it no matter what I have tried. VERY deceptive website and will never order there again.

1st I love Wayfair, and I've ordered and decorated my entire apartment with Wayfair with a few exceptions. These last 3 items have left me wondering how the items got past quality control. I've sent back the last 3 ordered items due to broken, wrong color, or just didn't make it to me. I am scared to order anything else. Just a hassle to return items.

I purchased a hammock. After checking out I found that the hammock will stretch out and would not be able to be used properly. I folded it put it back in the box, and contacted Wayfair to get info on how to return it. According to their website you have 30 days to return it, but does not mention that there is an almost 20% cost to cover shipment. In comparison to other companies who charge little or no cost for returns.

Wayfair is no longer an option for me! After 22 years I deleted my account and I'm 100% done with it! Many reasons: undisclosed Back ordered items, taking your money out of your account at undisclosed times, horrible / untrained/ impatient customer service, cheap products, High Prices on items you can find elsewhere! Helpful hint: if you see something you want take a photo into. Image search and find it elsewhere! I've started doing that and I've saved hundreds of dollars. Wayfair was great 15-20 years ago but it has completely changed. Try Amazon, Bed Bath Beyond or even Walmart for the same thing at lower prices!

Had good experience with all purchases from Wayfair until my purchase of a tv cabinet that was awful. My husband spent 2 days and had to add support.. Looks awful due to gaps…Wayfair said too late to return.

I'm NEVER shopping here again! Ordered 3 items and 2 out of 3 items arrived BROKEN! In both cases I got the runaround from Wayfair who told me I had to wait to contact the CHINA manufacturer for my refund/ or replacement. It literally took a week to get my broken umbrella BASE replaced. Now, on Labor Day weekend, the hottest and last holiday of the summer, I go to open my umbrella which I've only had up for a WEEK due to the base issue and the freakin umbrella rope falls apart while I'm turning the crank! The thing collapsed on my head! I AM SO PISSED OFF. All that I wanted to do was enjoy my new patio set and I can't because it's too hot! Next time I'll order from amazon! Less hassle!

I love Wayfair and have been ordering from them for many years. I have spent thousands of dollars, my home is practically fully furnished by Wayfair! I love their nice selection and their great sales. I have always had excellent customer service whenever I call and no issues with returns. If items are damaged in shipping they send out a replacement right away. I am honestly surprised to read all these complaints against them. I have had nothing but excellent experiences with Wayfair.

It has been 3 weeks of back and forth emails and communications to receive my return. They do not send any necessary equipment to make the return for example repacking boxes. Their answer: “go to any store near you and ask for a free box to return the item to us.” It's a huge bed frame! HORRIBLE! Rude! Customer service and return policy. After they sell defective, cheap products to receive your money back you have to spend MORE money to send it back to them.

This is quite late, but it has bothered me each time I see a Wayfair TV commercial. At Christmas, I ordered some hard-to-find outdoor lights. They were UNsatisfactory on several levels. I phoned Wayfair to return items: I could schlepp to USPS & personally pay for return or, because they do not UPS, I could waste car gas & pay tolls TO TAKE TO CLOSEST service they DO use which IS IN ANOTHER STATE!!!! After several phone conversations with several different “supervisors” the issue was resolved. But WHY should ANY customer go through this crap?!? Potential Buyer BEWARE: they sell their items on other sites, but the return-issues remain the same.

The stools are cheap, not easy to assemble and the suede is already stretching even if it’s new… very bad. Would not recommend. They were 200$ each and we can’t speak with a human to explain the situation.

Bought 809.00 dishwasher that was delivered damaged. Invoice was taped accross the whole back of the machine hiding dent. The machine had a dent going into the tub so far the tray was bumped out. Upon planning to install dent was discovered and I called for return. They scheduled return and pick up. Item removed but never credited and refuse to help. I called again to check on return status and customer service claims they see no return requested but they can charge me to do a return.

I purchased a duvet cover from Wayfair. I was excited to get it and immediately put it into the washing machine. After drying I laid it out on the bed to put my comforter inside it. Unfortunately there were large gaping holes in the seams. I turned it inside out and discovered that the two pieces of material that were supposed to make the seam, didn’t match up, leaving sections never sewn together. I thought no problem and I emailed Wayfair. Today I received a call. The person on the phone said because it was a defect in manufacturing, and I washed it, it was not returnable and they would not be sending me a replacement. However if it were manufactured correctly and I washed it, and it fell apart they would be sending me a replacement. I know it makes no sense.

I ordered a table and chairs. Table was to be a black glass top. When we put together we noticed these silver circles on it very ugly. First I tried to get the correct one sent, they said it would arrive in 3 days. Looked on site and replace was on hold still on day 5! So I told them to cancel order I just wanted to return and get a refund. I was told I would not need to return, I could just donate or get rid of it and they would just refund. Never received refund. Called again, Then I was told I need to return. But they would not send boxes and I have to disassemble, pack and deliver to fedex. This is a 50 pound glass table. They want me to pack and carry into FedEx! When they told me, I was correct it is the wrong table. This has been an awful experience. Now I just received an email asking me to send a picture of item when I try to send I get a message there site is having issues!!

Wonderful service from the movers - prompt, friendly and professional. We ordered a delicate glass shower door and it was delivered without any issues. They asked me where it’s best to leave it and delivered with care.

This is the 3rd piece of living room furniture I've bought and the 3rd time I'm happy. The color of the sofa was a bit darker than the photo, but it was expected. The delivery was on time and I like the fact I'm called 30 minutes before they arrive. The delivery men were polite and did the job with minimum fuss. Good furniture, good company.

I do not recommend buying anything from Wayfair. If they send you something damaged, they will lie and say they are sending you a replacement part. I've been waiting 5 months for resolution on a couch I've purchased. I spoke to a supervisor who said they would have it out to me in 10 business days (starting out April 10th). She also promised a 20% discount for the hassle. Yet 5 months later, nothing. Now I cannot even get a response from them. I have bought around 10+ items from wayfair and they just lost me as a customer.

Shocked to have been lied to by a Wayfair agent, and to have Wayfair admit to it! Yet they still won't honour the return as promised. After ordering 6 curtain panels, of which I have already ordered 42 of the same over the years, it was clear they have changed the quality VASTLY! When I contacted Wayfair, an agent assured me that they would replace those panels (after they received my return) and it would be rectified.

Do not buy from this company whatever you do. I lost money and spent hours on the phone. So many hours with one step forward and two steps back. I am still out 77 dollars and have finally contacted the BBB to try and help get my money.

I placed my order August 12. Estimated delivery for the Vanity top was between August 19-20. Estimated delivery for the Craftsman vanity was between August 25 and Sept 2. It is August 27. Current estimated delivery for the vanity top is unknown because it has not shipped and the shipping date is unknown. Current estimated delivery for the Craftsman vanity is October 3-11. They say I cannot cancel the order because it has already shipped. I checked to see what the estimated delivery of the vanity would be if I ordered it today. September 20. Then why is the vanity I ordered two weeks ago not coming until October?

Ordered a cat napper recliner. Only lasted 2 years and the frame bent under normal use. We are in our 50s so no rough housing was done in our chair. Wayfair refused to honor the lifetime limited warranty on the frame. I do not recommend Wayfair and will not be buying any more products from them.

They offer free and fast delivery. I buy a present and according to the Wayfair page the delivery date was the 8-20-2024 and no show. I check the status and now have a delivery date for the 8-23-2024. I call customer service several times and nobody help me. I ask for a supervisor and he call the seller and this company don't answer. The supervisor leave me a msg. He ask for more time to fix the problem. 3 days later I call him and he was on a meeting. The person said, "Don't worry. He call you back." I wait for 3 hours and nothing. So I call customer service again. Every time I call they ask the reason why I call again and again. So I ask for this supervisor but he left. He never call me back. The customer is not priority for this company. Now they transfer my call to a lady who help me to cancel because she doesn't have a customer service skills. Bad experience!!!! I don't recommend this company at all. Leave and learn. Zero stars!!!

Their shipping dates can be up to thirty days after order. I ordered a mattress with a next day ship date and seven days later they have not even shipped it. Their customer service either gives false or no information. I have asked to cancel the order since they’ve not shipped it and they said no. I feel that they bait customers with favorable shipping terms and then switch the terms. I have no idea when this item will be delivered or if I will be available to receive it when they decide to show up. They charge $99 for missed delivery.

Purchased a GE washing machine on 8/22/24 with a supposed delivery date of 8/26/24.Delivery service called on 8/23/24 & advised delivery would be pushed back to 8/30/24. Wayfair WOULD NOT cancel my order.

Doesn’t even deserve a star. The return policy stinks. Placed order Friday, 8/16/23, 7:56pm. Cancelled Saturday, 8/17/24, 11:16pm. Wayfair refused cancellation Monday, 8/19/24 saying already shipped or being custom made. There wasn’t any need to custom make this nor was it shipped. I know this because the shipping label was created on Monday, 8/19/24, 8:30pm. Wayfair emails Monday, 8/19/24, 8:42pm Order Shipped. Delivered Tuesday, 8/20/24, 2:40pm. My husband, who works in Shipping/Delivery at his job, said it looks as if it was thrown around quite a bit and it’s heavy! 80lbs.

Wayfair has a horrible return policy. Their website pictures are not accurate and when you order a product and it does not look anything like what they showed on their website, they expect you to pay for the return. I bought two of the same products on one invoice. I have to return each one separately so I got charged for one and the other one I was not charged for. She said it was the way Wayfair keeps track of their inventory. Well that's not my problem. I should be allowed to return The order just as I ordered it. I will never buy from this place again.

This was the worst experience ever. They delivered the entire sofa in one piece, which was not mentioned on their website. It didn't fit into the elevator, so they had to return it. To make matters worse, they still charged me for delivery! I feel like I've been robbed. I will never buy from this company again. Stay away from them!

On August 17, 2024, the Embassy Desk desk I purchased from All Modern via Wayfair exploded due to a defect that the manufacturer identified as having only a 0.3% chance of occurring. Purchased in September 2020, this desk should not have experienced such a catastrophic in less than 4 years time with minimal use. Despite providing Wayfair with comprehensive evidence, including photos and email correspondence documenting the defect and the significant damage caused, their customer service declined to assist. They cited the expired warranty and purchase date as their sole reason for inaction. Given the severity of the issue and the risks involved, I believe discretion should be made in regards to the warranty policy in extreme cases like this. Wayfair should stand by the products they sell and address significant issues that arise even after the standard warranty period (and at the VERY LEAST issue a refund)

I bought this Pit Boss griddle from Wayfair for 172.46. Wayfair notified me that they cannot ship item because it’s out of stock, but they relisted it for over 400.00. Just be aware wayfair does not honor their prices and when they realize they made a mistake, they make excuses not to sell it to you.

I called and cancelled my order prior to shipment and was told my order would be cancelled. A week later a deliver person called and said they were delivering the item. When I told him about my cancelation he assured me that I would not be charged the $200 return fee because I called and cancelled my order before it shipped. When I told him that I wanted him to deliver the item unless he could give me proof in writing, he assured me again I would not be charged. I have record of our conversation and his name.

Customer service does NOT exist with this company. They are forever having "trouble" with their website, but the truth is they NEVER want to talk to customers & NEVER want to talk to people without an account. When they force a customer to login or create an account before a purchase, their website has "trouble" connecting, and never makes the connection required to checkout. I've given them more than a year to figure this out & get their business in order, but they are exactly the same as when I tried to purchase something from them more than a year ago. Wayfair was once a favorite of mine to shop, but they have completely destroyed all customer service and it's no wonder their stock is tanking - it's NOT because of down-trends in merchandising - It's because their customer service and website interface continue to completely suck.

I would give Wayfair more stars if I could. I recently ordered a rocker recliner that when delivered had a small imperfection on the recliner footrest. Wayfair asked me to take a picture and they would forward it to the manufacturer for help. The Resolution team kept in constant contact and when the manufacturer failed to respond Wayfair took over. They made sure I was completely satisfied with the outcome. What a great Company and Resolution team.

I ordered two faucets from Wayfair. Had issues with both so I called CService. Was told that Mfg would call. Never received a call, two new replacements were ordered only to find out the date I was told to be delivered they had not even shipped yet. No notification of the issues. This has been poor Customer Service. I just prefer to cancel the order and be refunded.

PLEASE READ WAYFAIR's most recent reviews (as a company) before buying from them!!!! What you will see is accurate. This website alone shows they have thousands of 1-star reviews. This will most certainly be my last purchase with Wayfair. Judging by the vast number of one star reviews I read post purchase, I guess I shouldn't be surprised by my experience. Ordered an 8 piece patio set, waited a month for delivery and when it was delivered today (8/21), three items were missing from my order and one item was damaged. Wayfair's resolution was.. we'll have to order a replacement and the soonest looks like September 24th (over a month away and with no guarantee it will be right then) or you can request a refund...

I would highly recommend buying elsewhere. If you get the product you ordered, but it doesn't look anything like you expected based on the photos on their site, not only will you be on the hook for return shipping (as if it's not inconvenient enough that now you have to make a trip to UPS to drop off your package) AND you will only get a store credit (no refund) even if you only keep the product for a day.

I had placed an order for bifold doors I wanted for a long time. When we placed the order Wayfair showed it was in stock and took our money. After a month went by we still hadn't received any updates about the order and it kept showing delay, connected with a customer service person who proceeded to tell me half the order got delivered and the remaining half we cannot confirm when it will be back in stock. I was so annoyed that after a month they decided to tell me now that the product may or may not show up and their team has no clue. You waste people's time and money, have no respect/proper mode of communication? Extremely rude service and never will I ever suggest buying stuff from here.

I ordered a shoe cabinet and they kept on extending the delivery date. I waited for a month and then they cancelled the order. Sheer waste of time. DO NOT. Order from this site if you want to save your time.

If you like a nightmare then maybe Wayfair is for you! I wouldn’t ever trust Wayfair again on anything for any reason! From down to delivery to the product! There should be more rules/laws to protect the buyers.