Wayfair Reviews

Do not recommend shopping with Wayfair at all! The price of the item that I ordered just 2 DAYS AGO is $23.60 cheaper today, so I requested a price adjustment. They have a policy NOT to price match with their own cheaper price!! What a ridiculous policy!! I will never shop with them again, and I strongly recommend NOT to shop with them that has such a crazy policy!

Stay away. Company is a scam. I placed an order and it was canceled due to fulfillment issues. 13 days later still waiting for my refund. They said because I started a dispute with my bank. It could take 90 days for them to refund my order.

Very frustrating experience with Wayfair. I ordered a rug in November 2025, and the delivery kept getting pushed back month after month. After waiting for months, Wayfair still couldn’t provide a reliable delivery date, and I was forced to cancel the order entirely. Customer service was just as disappointing. I was told my case would be escalated and that I would receive a follow-up email within 1–3 business days regarding compensation for the delays. That follow-up never happened. I had to chase them down again myself, only to be given scripted responses and no real resolution. Months of delays, no accountability, and very poor communication. If you actually need your order by a certain date, I would think twice before relying on Wayfair.

I ordered a comforter set and matching sheets. The confirmation I received showed I should receive by a certain date. On that day there was still no tracking available so I called for status and they immediately offered to cancel my order without checking into it.

Poor customer service experience as I ordered 2 twin beds, which were shipped and received as promised, but parts were missing from one of the beds so rendering it unusable. Meanwhile my grand beds were sold, not expecting such a mess up on receiving a complete bed plus I paid for assembly to make they were assembled properly as it was the assembler who discovered a large portion of one bed missing and asked to in which he did as I received confirmation with a possible delivery for missing part but after 3 weeks and no part, I reached out and was asked to send photos of codes on box which I did and was promised a response in 2 days to be contacted but after 2 days another excuse requesting which parts were missing.

I ordered a circular metal art for my bathroom based on the measurements provided by the vendor. I received the item, which was smaller than advertised by 1/2-3/4" which does not sound like it would make a difference, but it did make the circumference noticeably smaller. I was astounded that I had to pay the return shipping cost especially when the measurements were inaccurate from the vendor from the get-go. I called Wayfair, and they would not budge on shouldering ANY of the shipping cost. Needless to say, my Wayfair shopping forever ended with that last purchase. So sad. I see my Google searches send me Wayfair products - I scroll past them every time. Thanks for your customer support, Wayfair!!!!!

I placed an order on 3/11 for two items, a chair and a bedding set. My delivery address was correctly filled out as I always double check it. Google has my home address stored, as well as the payment provider I used. My address is correct in all 3 places. I go on about my business and decided to check tracking on the items a couple days later and they are being delivered to some random apartment complex in Florida. I'm in TEXAS! I contacted Waifair immediately to have them call FedEx to update the delivery address. "Mohammed" replies and says that I can contact FedEx and make the change. WRONG!

Tried to return a valance that I paid $28 for with $4.19 my shipping cost. The valance was not at all like it was described. Colors were faded and incorrect background. They would not refund the cost of the valance, only 15% of my own shipping costs!! Anyway, don't get ripped off by them like I did. Just plain do NOT do business with them at all. I will never again.

Stay away from Wayfair! I was just curious about kitchen islands and looked on Wayfair. There was a button that said members receive extra off. So I went there to see what discounts were being offered. Guess what? You put in your information that they requested and you get charged a $29 membership fee. AND…they refuse to issue you a refund.

They appear to sell junk products to consumers made to look high quality and then deduct enough shipping costs from the returns to still make a good amount of money off people. They even offer to give you a discount when you start the return form encouraging you to even not bother with it knowing most people won’t get anything back and it’s worth the 10% discount to them to have you go away quietly. All a big scam.

I ordered a dining set at Wayfair in February, they delivered, I scheduled and paid for assembly tech, The person never showed up, wayfair didn't call me to say that the tech wasn't coming, I called and wayfair, scheduled with Angie services, The technician for Angie Services came and assembled my table set, Only to discover that that screws for the seat cushions was missing, So I called wayfair to get the hardware for my seat cushions, They wayfair mailed my screws for the seats cushions, I called wayfair to ask to get my seat cushions put on the chair frame, They assured me that Angie would come out march 5th at 1pm, again no one showed up, I called wayfair again, They said no appointments was scheduled.

Product came damaged. Requested return or fix it. All I have heard is crickets. Also was lied to when told a product was in stock but would not ship for four months when it became available. Meanwhile they charged my card that they did not have permission to keep on file. Buyer beware. This in very dishonest company. Kelly Clarkson should be ashamed to be their spokesperson.

I ordered a desk and paid for full-service delivery, which is supposed to include scheduling and coordination. No one ever contacted me to set up delivery. When I called Wayfair, I was told the delivery would be scheduled for March 4, but that was a lie. Nothing has been scheduled, and there has been no follow-up. This has been a frustrating and disappointing experience. Very poor customer service.

This review is specifically for Wayfair's customer service. After being disconnected, I spoke with two agents who each asked different verification questions, claiming it was standard procedure — which was inconsistent and odd. Both refused to transfer me to a manager despite 10–15 minutes of hold time. When I asked about submitting feedback for the interaction, the agent laughed and said no, then suggested I email them — without providing an address.

This has to be the absolute worst company I have ever dealt with. We ordered a desk and bookcase. After two shipment the bookcase main piece arrived shattered. The driver took it back. We waited and waited. We called, we emailed. Here it is months later and still has not arrived. Tracking says attempted to deliver failed. We have not gotten that last part and they clearly have no intentions of sending it. We asked for a refund and they asked me to return the desk lol. I mean it’s absolutely laughable at this point. They are crooked and customer service is the worst. Stay clear of this company. We are out a lot of money.

BEWARE!!! The product was just junk!!! I knew it when I was putting it together and I should have returned but it took so long to put together and it was pretty but just a HUNK OR JUNK THAT ONLY LASTED A MONTH and they won’t refund cause it 30 day return and I understand why now IT'S CAUSE THEY ONLY LAST 30 DAYS BEFORE THEY FALL APART!!!

Wayfair ships using 3rd party delivery services and our shipment is scheduled and booked for 2 separate deliveries. No notification on this, until we tracked from original sent email to confirm delivery.

I bought a dining room set that needed to be put together. I got thru 98% installing one of the chairs, only to find that there was no way (no drilled holes) to connect it to the base. I went back and forth with this company, and we agreed that I'd get a professional installer to come... at their expense. They promised me a refund of the installation cost within 3-4 business days, but I had to pay yet again meanwhile on my own dime. When I inquired with their so-called support team, I kept getting told different things. Now they've decided to issue a store credit instead of the refund they promised me. I did not agree to this, and will never shop at this vile store again.

On 12/24, I purchased a table lamp from Wayfair (Invoice # **) that is defective (the light flickers - I’m guessing there’s a short in the wiring/base somewhere). It arrived on 12/30. I contacted Wayfair on 2/12 for assistance, but because I am 13 days past the standard 30-day return window, it appears that I am out of luck. I tried getting help from “Aerojeet” on the website chat, but he was no help (he wanted a picture of the lamp flickering - not sure how I would capture that in a single frame). It’s good to know that they only stand behind the products they sell for exactly 30 days and that all of the business I have given them over the years means absolutely nothing.

I purchased an oversized recliner chair from Wayfair over a week ago. When delivery was made, it was not the correct color that was shown on the website with the cat. The measurements are way off. I think they need to be better about putting certain pictures on the website if that not the correct color. That is fake information. When your delivery comes you see something totally different from what you ordered. This is not a way to keep customers from coming back.

Wayfair has had my purchase for a month and still will not give me a delivery date. I want a refund, still fighting with customer service. It seems like my order has been lost. Very unprofessional!

I ordered the Tilson Wooden Loft Bed with Wardrobe, Shelves, Blackout Curtains & RGB Lights, and this experience single-handedly reminded me why I have avoided buying large, assembly-required furniture online for years. The initial delivery arrived with missing parts, making assembly impossible. Customer service sent a “replacement,” which took almost another full week to arrive, only for that shipment to be missing even MORE pieces than the first one. To make matters worse, Wayfair would not allow me to combine parts from both deliveries, even though that would have solved the problem immediately. Instead, I was forced to sit in my small apartment with FIVE massive boxes, each weighing over 120 lbs, taking up space for days. I also had to repackage everything myself and wait around for FedEx to schedule a pickup.

Very disappointed with Wayfair delivery service. They left our furniture at the end of the driveway in 6 inches to a foot of snow, practically in the road. Not sure who this delivery service is, but it is ridiculous. I hope it isn't damaged from sitting in the snow. Also, I am glad I got a message from Wayfair that it was delivered. What if I hadn't been home to receive it right away? It could have been stolen, snowed on more and even more damaged. I am very unhappy with this service!!! It looks like they just pushed it out of the back of the truck and took off. The picture they shared when they dropped it off was clearly cropped to make it look like it wasn't just dropped off in this location. If I open this and it is clearly damaged, I will contact CS, right now it is literally thawing in my foyer.

I can't stand Wayfair. I've used them a few times for business purchases because they were the only ones that had the item I was looking for. Their lead times are outright lies; 7-8 weeks turns into 4 months, frequently. It would be helpful know upfront, but they change it after it's ordered. One time, I just ended up cancelling the order altogether because it just wasn't getting there. This is the last time I'll order from them. Lesson learned. A negative star would be a more accurate review.

We ordered the Khania 59.06'' Foldable Reclining Sofa Chair on January 9th. It was delivered perfectly and put together in record speed on January 22nd. Alex and his colleague had superb communication on the day of delivery, offering multiple updates and were extremely accurate with the timing. They were both extremely kind and professional. The couch was very carefully taken out of the truck and brought up to our apartment. They put the couch itself together in ten minutes, I was shocked at how fast it was put together. Not to mention they put it together perfectly. This process has made me want to order all my furniture on Wayfair due to the service. 5 stars!!!

I spent $2700 on furniture. It hasn't delivered yet and is now on sale. I asked if they would adjust the price, they will not. I'm assuming they lose a lot of repeat business, especially in today's economy. I won't be back.

Please folks don’t shop Wayfair. L purchase 2 pictures from them. Months after both pictures started bleeding, changing their colors. For 200 dollar I wasn’t expecting water paint pictures. L contacted Wayfair, they say they will contact the seller, they emailed me back with a denial of and exchange from the seller. Bad, bad quality items. Don’t ever order pictures online. Shop in person for items like this, no receipt because it been past 6 months.

I am writing to formally report my experience with Wayfair customer service regarding Order #**, placed on January 25, 2026. At checkout, I was offered the option to pay an additional $19.99 for expedited shipping, with a guaranteed delivery date of Wednesday, January 28, 2026. I selected and paid for this option specifically to ensure delivery by that date. Today, I received an updated delivery notice indicating the item will now arrive on Friday instead. I contacted customer service via chat, as the phone number listed on their website was not functioning, and requested a refund of the expedited shipping fee. I was advised that shipping fees are non-refundable.

We ordered a duvet cover that was (from the photos) identical to another one we were looking at but in Navy. When it arrived it was completely different than the photos. We ordered the black one from a reputable site and asked for a refund from Wayfair but they refused because the package had been opened. Terrible service, bait and switch website photos, just and awful experience, do yourself a favor and never order from these scam artists. The photos of the black duvet cover show a product we ended up purchasing from Dillard's.

So far my experience with Wayfair has been a disaster. Ordered a table that says it will be delivered in 3-5 days. On day 2, I received an email stating that the table was too heavy, so it needed to go via freight, so it was going to set my delivery back by 2 weeks. Ok, I get that. 1 week later, I get another email saying that they now were backordered on my table.

I bought furniture but then canceled it because I’m in the middle of moving and the furniture would arrive before I moved. I canceled within 1 hour. Wayfair charged my credit card right away. Then I looked at my credit card and they have another charge same amount pending. So the are charging twice. I called wayfair and was told to call Apple Pay. I did not use Apple Pay. I called my credit card and they are handling the problem. I don’t understand how they can charge your credit card without delivering the furniture.

Horrible experience. Ordered a piece of furniture. Got the wrong color shipped twice. Not a accommodating. First time was offered a 40% discount of if I kept it. Really wanted the right color. Sent it back. Got wrong color again. Discount the 2nd time was 25% off. No thanks. Both times when I had to call was on the phone for an hour to get order situated. No decent discount for their mistake, my time and frustration. Would not recommend this company at all

This has been the worst experience with Wayfair, they use fed ex delivery services which are known to be the most incompetent delivery service. My package was clearly delivered to a wrong address and wrong building. I contacted Wayfair and they told me I will get a replacement. I waited 2 weeks after notifying the agent about my lost package. I noticed it was taking too long, I decided to call wayfair, to have an agent tell me the item is no longer in stock. This is poor business, no communication, no transparency and no integrity. Never again, they lost a customer in me. This is unacceptable, I requested my refund and no longer doing business with Wayfair.

I really liked this company until I decided to order furniture. Unfortunately, the delivery process has been awful. We were unable to schedule a delivery date because the store uses FedEx as a third-party delivery company. FedEx rescheduled the delivery multiple times, which caused significant inconvenience. Be cautious when placing a large order. This was my first—and last—experience ordering a large purchase from this company.

I purchased a bar set from them, 1 bar set, the next day I noticed I had been charged twice and shipped 2 bar sets. Called to cancel immediately since it had not shipped, the declined my cancelation and shipped and Charged me the return shipping fee. I'll never order again.

Haven't received a package for last 1 week. Bad communication on customer service. They don't follow up. My first and last purchase. I asked for resending but they are still hasn't solved even though they said they would know answer 3 days ago.

We ordered a chair from Wayfair in a cream color. Apparently they were out of cream so they sent us beige thinking we wouldn’t notice. When we caught them they tried to get us to keep it with a discount instead of them paying for a pickup. We all know that Wayfair sells a lot of crap but now I know that the company is not one I care to deal with anymore.

It is like a scammer! Stay away from it! Order just placed cannot be cancelled! Suggest return with shipping fee, buyer responsible. Stay away. Stay away. Stay away. Like a scammer. Like a scammer. Like a scammer.

This review documents a significant failure in the handling of a consumer transaction involving a fluted king-size bed. The order was improperly managed at every critical stage, including shipping, delivery, and final product quality. The items delivered did not meet reasonable or advertised workmanship standards. Multiple good-faith attempts were made to resolve these deficiencies through standard customer service channels for 4 months. Those efforts were met with inconsistent representations, delays, deception, and a lack of meaningful corrective action. Rather than resolving the matter, the process created additional obstacles to an effective remedy. With no arrival at a resolution, the issues were escalated to executive leadership, where specific assurances and false promises were provided.

Terrible experience with both Wayfair and Chase Bank. I bought an outdoor sectional from Wayfair for an event, and it arrived late—making it useless for its intended purpose. The quality was awful: missing parts, misshapen cushions, and unstable seating. I requested a return and was promised a manager callback that never happened. Instead, they offered a small discount, which didn’t solve the problem.

Worst customer service ever. Have had multiple issues returning items. Recently I bought an item they didn’t have in stock, so lied about it. Then canceled the order and didn’t notify me. When I called to ask about it, was promised a rug at same price ( within reason) only to find the rug, be told they wouldn’t discount it, then talk to 2 different people in different compartments to say has to be approved and will take 3-5 days. Meanwhile I need the rug they didn’t have over a week ago and now am supposed to wait 5 days to maybe get another with discount after their employees told me they would. Don’t buy from them.

Horrible customer service. I ordered a left-facing sofa and they sent me a right-facing sofa, so now the chaise is on the wrong side. They only offered a 20% discount to keep the wrong sofa and the other option was to re-package the sofa and ship it back for a full refund. These are huge boneless cloud couches that come shrink wrapped and then they inflate to full size. They are seriously expecting me to put a full-size sofa into a box or wrap them up with plastic? I have to waste my time and money re-packing an entire sofa because they messed up and sent me the wrong sofa? No way. I guess I have to live with the wrong sofa after spending my hard-earned money on a new one. AVOID THIS BUSINESS AT ALL COSTS. Do not risk it, they will not make it right.

Do not ever buy from Wayfair. They won't care how the products are delivered and if that causes injury to the customer or the public, despite reaching out for help. I am in the process of rewarding them with a lawsuit along with one of my neighbours! F U Wayfair!!

Ordered my item in November 2025 and was to be delivered on December 9th long before when I needed it for Christmas. Here we are January 10, 2026, excuse after excuse and still don’t have it. There are too many other place to spend you money. Avoid Wayfair like the plague! Terrible

Ordered a big man's recliner and didn't have it a month and the seat started breaking down and the one arm was wobbling back and forth. Was given a replacement big man's recliner (same one, brand and all and WE had to pay to have the old one shipped back). Haven't even had it a month yet and it also is breaking down. The handle has a plastic ring that has cracked. For a big man's recliner it is very lightweight and doesn’t seem to be sturdy built. You'd think for the money you'd get better quality.

A very bad experience. Strung along as to availability of flooring. Given varying explanations and promises as to timelines. Do not recommend. I will never use Wayfair again. I do not recommend for any large orders.

Terrible customer service. They canceled an order that I was waiting for and never informed me that they had canceled it. Been waiting a month for this part that should’ve come with my extension rail for a barn door. I highly recommend going somewhere else for whatever you’re looking for.

I purchased Alamo Patio Daybed with Cushions. It is rarely ever used. It sits on my enclosed patio and the zippers from the cushions just split. They are cheaply made. I purchased the protection plan and while still within the timeframe of coverage I reported the issue and sent pictures and they will not replace the covers. The coverage plan does not stand by their commitment and the cushion covers are made very cheaply. Protection plan is definitely not worth buying.

Poor quality and bad experience. Purchased Currey & Co sideboard from Perigold/Wayfair. High end furniture at cost of $6,500. Came damaged with scratches on four sides of cabinet (pics) and door handles that are square and will not stay straight as top screws are stripped. Called on damage at delivery and they offered repair with discount or replacement. Since scratched at bottom legs took discount and repair. But, within 2 weeks console began to crack and finish chip off on doors like poor finish. We had not even touched the doors other than day of delivery. Also, door handles cracked at the handle screws.

Ridiculous company with incompetence at all levels. Ordered 2 items, parts missing. I asked via email and website chat for the missing parts. No luck. Avoid this scam company at all costs, and save yourself time and money (and sanity)

I immediately cancelled a bed ordered but it took 2 days to receive my cancellation and the order was still shipped. In this day of electronic ordering and immediate payment, my cancellation should have been processed just as quickly. I don’t plan to return to their site.

I ordered six of an item from WAYFAIR yet only one arrived in the box. They cannot provide me with any additional tracking numbers that they keep telling me to wait and see if it shows up. If there were shipments, there would be tracking numbers and they can’t explain that. Still have only one item when I paid for six and now I can’t make a return because I only have one in hand! Do not work with this company! There’s a reason there are so many bad reviews and so many commercials on TV!

Pigeon statue. Wings spread. Lovely, realistic, overall an excellent purchase. Bigger than pictured strewn with intricate detail and asymmetrical. The sculptor is very talented. Would be a conversation piece indoors or outdoors. Thanx Wayfair!

Horrible customer service. I was told delivery address would be changed as requested and then they changed their mind. Delivery had not even been started. They claim you only have 15 minutes to change address if you made an error. Staff did not seem to care that I am a 70 year old incapable of lifting heavy furniture delivered to door. She just said oh well it will be delivered to door. There was no e-mail that she claimed was issued denying my request.

I have spent hundreds of dollars with Wayfair, and this experience has been extremely disappointing. I initially ordered a bed, and when it arrived, the boxes were already opened, damaged merchandise. I immediately contacted them to report the issue and was told to place a replacement order. They offered me a discount on a future purchase. I planned on using that discount to order a dresser, but they refused to do it.

Headline: Ruined New Year's Eve: Missing Parts, Shipping Delays, and Inventory Failures. Rating: 1 Star. Order #**. Item: Raliect Dining Table Set by Orren Ellis. I ordered this dining set on November 29, 2025, specifically to host my family for New Year's Eve. The original delivery estimate was two weeks, but it was pushed back repeatedly. Despite tracking showing the packages sitting in Clayton, IN, since Dec 22nd, they did not arrive until Dec 30th.

I had been a long time customer of Wayfair and purchased several pricey items through the years. I needed some cabinets for my living room and found these mango wood ones that I loved. I ordered two to sit side by side. When I received these items, they did not hold up in shipping well. I reached out to Wayfair and told them about it and provided pictures. I told them I could probably combine the two cabinets to make one non-damaged version. Great solution in my eyes and they agreed to ship another one. Well, that one arrived and it too was damaged. I asked for a refund at that point. They finally did agree to refund me. Great, problem solved, right?!

Wayfair is awful to deal with if your product is damaged. They do not make you whole or offer a fair and reasonable discount or rebate. Angi services through Wayfair are the same. Do not expect a refund if the assembler is rude and installs a damaged items without notifying you of the damage. You will be left totally unsatisfied and will not be made whole. All the while wasting hours of your time trying to work through the claim process. Beware, if you have any issue with the apparent poorly made and designed furniture they sell, you will regret ever purchasing from Wayfair. This is a totally unsatisfied customer. I would not recommend purchasing from them.

Recently we purchased a patio wooden swing. When we opened the box the bench on the swing was broken. We had to go through the procedure of packing it back and placing in the front of pick up. We accepted refund and ordered a new one which arrived and today when we went to install it the contractor opened the box and we found dirt on the mattress and all the cushions were bitten by the mice, even the screw packet was bitten. The cushions were smelling awful. I did not expect this kind of service. Once by accident we got a faulty swing. Again the second time we are experiencing this problem. I am putting up pictures for further action

We’ve gotten a lot of our main items for our home from Wayfair every single time that we have had the opportunity to connect with somebody from customer service. It has been lovely. On our last transaction, Herman went out of his way to take care of us and his customer service was impeccable.

I rated this a 5 because the delivery timing was on point—fast, efficient, and on schedule—but the condition of the items upon arrival was disappointing. The left arm of the chair and the footrest both arrived damaged, even though they were wrapped in bubble wrap. The exterior box also showed some damage, making it difficult to determine whether the issue occurred during shipping or earlier in the packing process. However, the presence of damage despite internal protection raises concerns about quality control at the point where the chair kit was assembled and packed within Wayfair’s supply chain or by its fulfillment partners. While I appreciate fast delivery, I prefer quality over speed.

Wayfair is a highly frustrating and annoying site to navigate; their filters need worked on considerably; I was trying to find African wildlife wall art canvases and I spent a considerable time on several occasions and did not find what I wanted. They do not have a customer enquiry email address which could help. I recommend you really try another site.

Very disappointed in Wayfair's Lack of customer service. I admit I purchased a Faux Leather Queen Sofa Sleeper distributed by Red Barrel with a rating of 4.8 on their website. It was manufactured by Coaster Furniture. I have spent over two hours on the phone with the Customer service Agent Tsarry and the Manager Kima. I even texted on the website for help and Haley just left the Chat feature, said give her time to do research, 20 minutes, nothing. Insurance was purchased for 5 years, I should have reached out back in March when the faux leather flaking was embarrassing, however, I called today and was told the warranty has lapsed.

I recently ordered a rug and a coffee table from Wayfair. The holes and screws did not line up on the bottom of the table so no matter what I tried, there was always a gap at the bottom. The rug came with carpet beetle larvae. I took photos, sent a message and requested a refund. They gave me a very difficult time. They said they could have the carpet picked up in a few days but I would have had to keep it in my apartment until then, infested with these carpet beetles and possible eggs still developing. I’m sorry, but I was not willing to keep that inside. They refused to refund the money that I spent on an insect infested product because I could not get it back to them. I put it in the dumpster because I didn’t want bugs in my house. The customer service and product quality are both extremely poor. Do not recommend.

I ordered a wine cellar from Wayfair. It was delivered and set inside my house. We moved it to another room and waited over 24 hrs to plug it in as directed. After 2 days, it does not go below 65 degrees. Trying to get a hold of Wayfair Customer Service is quite difficult. They do not provide any email to contact them. You have to go through a chat with a virtual asst. After finally getting a phone number, I called them to explain the problem with the brand new wine cellar that is unusable. I paid over $1700. for this. I expected them to bring me a new one and take this one back. Oh no - they said I have to deal with the manufacturer now!! I called them and they started a repair ticket. Why do I have to keep an item that is defective and now it's my problem!!!! I will never order from Wayfair again and I will write this review everywhere I can. We will see if the technician shows up Monday and fixes whatever is wrong.

Tried to inquire about a return for a gift in case the recipient did not like the item. Found out there would be a 20.00 charge for a return if the product is opened and returned because of a personal reason like You don't like it. No fee if the gift is defective. This is not a way I would ever choose to give a gift. As much as I'd like to use Wayfair and avoid Amazon, its return policy will prevent that from happening.

Pathetic logistic system. Internal carriers, product ready for pickup. It takes almost 4 days before it’s moved. It’s moved 250 miles but now it’s the weekend so it sits until 10 pm Monday. It’s moved again about 250 miles but it takes now 36 hours before it’s checked in at local delivery location. Great. It’s half hour away but it takes Wayfair 3 days to get their act together to deliver. It sure feels like pony express in 1910. It takes 11 days to move an item 500 miles. Totally dysfunctional operation.

I bought a bed frame from Wayfair. They billed me and promised a delivery date. A week later I am getting daily updates moving the delivery date forward to the next day with unacceptable excuses (most "delayed in transit", but also "weather conditions" (it is winter in Ohio, but no extreme conditions in my opinion)). I feel I should at least get a refund until I get the product, but Wayfair says its can't cancel because it's already shipped (I didn't actually ask for a cancel, just my money back (until I get my product). I will not do business with online companies who will not take responsibility for shipping problems, so so long Wayfair. No idea how good the frame will be or if I will every get it.

I placed a order based on dates stated for delivery given online. I'm moving into a new apartment. They shipped earlier than stated. I spoke with customer service who told me if anything it might be late. I was okay with that. This was a interstate move. Things are getting ruined in the rain. So angry.

Worst delivery, it has been over a week since I placed the order. Customer service will not contact shipping courier to ask reason for not delivery. In all Wayfair lacks integrity! My sincerest advice do order from Wayfair if you want your order to arrive safe and on time!

I have ordered many things form Wayfair and this is my first complaint. I decided to order Xmas decorations for my front yard which were advertised as to be delivered a couple of days later. So I got xmas garlands and garland hanger, I got the garlands puntctually but the garland hanger keeps getting delayed, until the 12/10. Xmas is a shirt season and Wayfair has not come thorugh with advertised delivery dates for the item. So Wayfair gets a BIG thumb down for Xmas decorations. Customers should just go to your local Lowe's and get those. DO NOT WASTE YOUR TIME AND MONEY ORDERING XMAS anything from this company.

I think Wayfair is fabulous with the best customer service. I've been buying from them for years and they are one of a few venues that have American speaking human beings that understand what you are saying and vice versa. Their customer service women are the sweetest people! If anything is damaged you can return it or they discount it for you. Then on top of that they give you 10% off code as an "I'm sorry" courtesy.

Do NOT purchase from Wayfair. Purchased something, paid for assembly. Product did not come when told. Did not even get an email stating package was delayed. Assembly was all set up BY Wayfair for the day after package was SUPPOSED to be delivered. Awful communication to the customer. I’ve only made 4 purchases through Wayfair, this is the THIRD issue I have had with them! No more.

Received an outdoor sectional. First it was returned as you could see all hardware was used. Instructions were useless. Cushions were not 4” and padding was garbage. Went back and forth with customer service. Three times said they were sending thicker cushions. Never happened. After speaking with a supervisor was told they would reimburse partial money back. Never happened. Now wife is sending emails to admin. Probably nothing will happen there either. Please stay away from this company. Crap product and customer service is lower than whale poop at the bottom of the ocean

I ordered four barn door bifold closet doors. While the site said "Easy Installation" they were anything but. I worked 10 hours on one door before deciding to return them all. The instructions had measurements down to 1/16th of a inch! I followed them exactly and was never able to install them. I returned them. Shipping and packaging for the return was nearly $400. After expressing my dissatisfaction to Wayfair, they 1. Offered me a discount, 2. Offered a discount to keep them (what? I can't install them!) and that's about it according to our policy, sucker! I'm done with Wayfair - there are better companies out there!

Ordered two workbenches from Wayfair in Sept of 2025. The price seemed cheap so I was skeptical. The product was coming from China and I followed the tracking. After almost a month tracking showed it was delivered to me. After several days I contacted Wayfair to let them know I haven’t received any package. They asked me to check local PO and neighbors. I live in the country with no neighbors or foot traffic. Wayfair offered 30% refund and increased it through the complaint process to 80%. I asked them to resend another but they refused. I never expected much with this order and was not disappointed. At best this is a shady company and deserves a zero review. Richard **

The item arrived much later than promised and was the wrong size for the lamp. This is unacceptable and renders the item unusable. Wayfair frequently makes shipping mistakes and shifts the blame to the customer to pay the shipping cost. I strongly recommend avoiding Wayfair, as their prices are not competitive—you can often find better deals elsewhere. They seem to have a strategy that is against the customer, so I encourage you to pay attention and read other complaints about their return policy. In my opinion, it's best to shop at other retailers for the same product. Stay away from Wayfair; it's cunning and manipulative. Contact me should you need more information. For a straightforward solution to future purchases of what you are looking for from Wayfair, reach out to **. It's that simple!

Wayfair is not a good reputable company. I’ve bought several things from them and also have a Wayfair credit card. Have never made a late payment, have paid off my account and have substantial income. When asked for a credit line increase I get turned down. Guess they don’t need my business!

My experience with this company was good for the most part. They went above and beyond to make sure they took care of me. Even when it seem like they didn't know how to help me they made sure they went to find the answer. That spoke volumes to me. Their Black Friday sales were amazing. The fact that they packed on the savings, coupons, great customer service, etc., left me craving more. In fact I end up doing 3 orders or processing three orders. So thanks again.

I went back and forth with different Wayfair staff to locate my missing order. Each employee gave different information. It was a mess. No one could find it and I was told to keep calling back. My last call consisted of an employee calling me a “dumb as **” twice after he said that my address was wrong and I tried to tell him about my conversation the day before. I spoke to several people the next day who did not seem to think that was a problem. When I finally did speak with a manager - the best offer was to cancel my order because it “must be lost” and promise to look into the verbal assault. I received an email the next day saying the same thing, “we cancelled your order and refunded you and will investigate what happened”. The refund is not a gift - they lost the order. They left me scrambling for new materials and provided absolutely no material support. Absolutely bizarre. I previously loved Wayfair - I will not shop there again.

I’ve purchased from this website several times. They have very good customer service, and the quality of their products is really good. It’s also very easy to contact them and get a response. I think the only drawback is that if you want to return a product, you have to pay for the return shipping yourself. It’s not like Amazon or other websites where you can return items for free.

Been waiting on a replacement part for 2 weeks. Online chat can't help, I have several things from Wayfair and they are all going back, very lousy customer service and products, I have been getting the go round for a while.

I purchased two sets of filter replacement cartridges, from Wayfair, for my Aquasana. That was in June. I purchased them in advance, so I would have them when I needed them. I needed them today, 11/28/2025. Neither worked. To make sure the filter was working properly, I put the old filter cartridges back in. The filter worked fine. The filter would not work with the replacements I purchased from Wayfair. I informed Wayfair and the response I got was, sorry, it is past the 30 return window. I will never buy from Wayfair again.

I have had my account at Wayfair for seven months. I have been on time, never missed a payment. Pay three weeks in advance of the due date and pay more than what is asked for, but because of a balance date ending, then miscalculated one of my payments turned around, threaten me with turning into the collection bill or something that was clearly their fault. When you go on the website to pay your bill or schedule a payment there’s all kinds of flashing little threatening notes on their threatening you with legal action or threatening you to turn you into collection. This is unacceptable for a company that wants to keep their company in good standing For myself. I have excellent credit and do not need to be threatened with something that doesn’t need to be this is unprofessional and a disgrace to the name of this company. I’m planning on paying off my table and never using them again.

Horrible experience. I would not recommend this business to anyone. Delivery drivers were to haul away my old sectional & assemble the new one. They just left the furniture in boxes, did not haul away my old sectional.

Wayfair delivered me a sofa that was advertised as having lumbar support. It had none. They asked for $300 to return it ($160 shipping and $140 in boxes). Then they charged me $40 MORE than the advertised price for a table. I will NEVER shop at Wayfair again. They are dishonest and use aggressive tactics to prevent you from returning products that do not meet their advertisements. Total scam site.

I wish I could give this company no star! I ordered this sofa corner sectional November 20 just to get told today that it was canceled and they did not call me. They did not email me. They didn’t tell me I happen to go and check the order and found out it was canceled because it was priced wrong so they canceled it wanting me to buy it again at I believe what they are saying is a correct price but when I purchased it, I purchased it at the price it was supposed to be and that’s what I did insisted. They had my items on hold for days and then they canceled it because of their mistake. I mind you that everything was supposed to be getting delivered between last Saturday and this Wednesday right before Thanksgiving so I have no furniture because of them.

Wayfair has been a very disappointing platform to purchase from. The product quality is poor and often different from what is described on the website. When you request a return, they charge you for the return label even if they shipped the wrong item. It’s extremely frustrating and unfair to customers. Don't waste your time and move here.

I bought a 3k recliner and two bedside lamps about 2 years ago. The recliner motor failed about a month after the warranty expired and now the second bedside lamp has failed too. That's now all THREE items I bought have malfunctioned. Really unbelievable and it'll be a cold day in hell before I buy from these swindlers. I was fleeced for about 3.4k for utter garbage. I hate Wayfair.

We purchased the Pantry Cabinet 72" Tall Storage Cabinet, 4 doors and adjustable Shelving. Excited that the pantry arrived on time as promised. 2 or 3 days later the Assembly Pro, arrived at our home to put the Pantry together. He open the pack of hardware and said, there is a problem. I'm staring at him and said, "Yes?" He said section A is missing and apologized. He said, "We need to call the company and let them know so they can send it out to you." Just when we thought it was our lucky day, we felt betrayed. I called and the Hardware will supposed to arrive on 12/1/25. I also ordered the straps to secure the Pantry and decided I did need them. I asked if I could return them and was told yes for I believe a $5.00 charge and credit on my next purchase. There will never be another purchase, not to go through this. I wonder who's checking the hardware before sealing the package closed.

Bought a $500 chair that was terrible quality. I couldn't put it together because the holes were too big so the screws wouldn’t stay in. They said they were going to send me a replacement and then said they couldn’t, they offered to reimburse me 30% of what I paid for it. Even if I could have put it together it was cheap and poor quality. I won’t ever buy from them again.

I have absolutely no words for how much Wayfair deceived me and then did not give a rip about it. I was assured on customer chat that this chaise had legs. I couldn't tell from the photo. I was also assured other incorrect information. I called their help number expecting, well, help. Even though I've used Wayfair so often, I was treated like I was either a liar or crazy. Couldn't I tell from the photos? No, I couldn't tell from the few photos provided. If a customer service agent tells you anything, do not believe it. I have never encountered customer service this bad except at the DMV, cell phone companies, and satellite TV.

I don't understand all the negative reviews. I have had nothing but positive experiences with Wayfair, from product quality to customer service. In fact, when my daughter and her husband moved into to their new home I even recommended Wayfair as a source to help them furnish it.

I called to purchase kitchen table set with 4 chairs and to have them professionally assemble it! I was told that they would only drop off the set on my porch or sidewalk. The assembly would be the next day but that I would have to carry the stuff indoor. Right?!? How is a 70 year old women going to carry them boxes indoor?? And to leave it outdoors till they come to assemble it, in the city, is not an option! What the heck? Nearly $1000.00 and they can't deliver them boxes indoor?? Last time I'll call to deal with I Wayfair!

I have told their rent to own to stop taking out money on my checking account 3 months now. I have called. Told them to come get the stuff because the bed my grandson was sleeping in fell. He hit his head when it fell. The so call chair fell apart so I had to get a attorney because they are still trying to take money out of my account after I told them to stop. Don’t not let them do this to you.

I was very satisfied with the delivery and set up. The two gentlemen that were here were very polite and gentle with my delivery. I would definitely recommend them. Customer service was wonderful and very helpful.

We bought new chairs from Wayfair. We love the chairs however a week after receiving them we see that the chairs are on sale for a significant discount. Wayfair customer service refuses to make any adjustments. They say it's their policy. I was offered a measly 10% discount coupon for the future. I will think twice before ordering from Wayfair again.

I wish I could give zero stars. Wayfair is a perfect example of the wrong way in doing customer retention. I placed an order and during the checkout process offered several times to sign up for their preferred custom program... I declined. Within minutes of me placing the order, I got an email notification asking me to sign up for their preferred custom program. I got this even before my order confirmation. I deleted it. A few hours later, another email which I also deleted. Bright and early the next morning, just right about 8 am, I get a call from their outbound customer service center asking... You guessed it... to sign up for their preferred custom program.

This company did not deliver my order for 11 days! I wrote to them every day and asked where my delivery was, but they just fed me excuses! In the end, they simply canceled my order after 11 days of waiting!!! A very bad experience.

I purchased a table with the wrong dimensions. The table was too large and I couldn't even lift after built. They wouldn't give a refund after it being the complete wrong item. I would have never have bought this table if they didn't advertise it wrong.

This company are thief’s. They send broken products and make the dispute process impossible. Terrible customer service. They used a dispute process to justify not refunding the money. We waited for it to be over then they make a new set of excuses. Stay faaaar away from this company.

This is a bogus company run by fools. I would not recommend this company to anyone but those I dislike. They serve up inferior quality products and their credit card service sucks. I paid on time and they charged a $36 late fee, which I refuse to pay and it has grown to $136 and cost me 100 points on my credit score.

Awful company, awful service. Stay away from them with everything you have ordered the bathroom vanity came broken. They did refund me my money, but didn’t refund the shipping and then was informed that it was my responsibility to get rid of the defective product which cost me more money. I’ll never shop Wayfair again. Awful awful company.

Interesting that a retailer that has relatively good products at decent prices can have such horrible customer service. It took me over 2 weeks to get through to a live customer service manager after “talking” to numerous chatbots and people via text to get a refund for a $48 item that was not received because of damaged packaging. The last straw was when I was informed I would have to file a police report...permanently lost a customer.

I have a barn sliding door and a bathroom corner cabinet that I received and there is no hardware. I was told to contact Wayfair. Even with me sending the booklet and photos of the boxes they will not help me! I have no hardware at all for either of these and they refuse to help!

I had a terrible experience with Wayfair. They don’t deliver products on time and often change the delivery date after taking payment and marking the item as shipped. Their customer service is just as bad — you first get stuck with a chatbot that isn’t helpful, and when you finally reach a live agent, they don’t resolve anything either. When I asked to cancel my order after it was delayed, they refused, claiming it was already “in transit.” Overall, I’d advise anyone to be prepared for delays, poor communication, and unhelpful customer support. Definitely not the experience I expected after spending nearly $1,000.

I purchased two accent chairs from Wayfair doing their Wayfair sale. The chairs were delivered on November 1st, 2025. When placing this order with a customer service representative with Wayfair, I asked the question in reference to the assembly of the chairs. It was stated to me that the only thing needed to be done to these chairs was screwed on fold legs to the chairs and did not have to pay for assembly of the chairs so when the chairs arrive on the 1st of November the chairs needed to be assembled more than screwing four legs are at the time.

I ordered a reclining loveseat on 11/1/24, and never received it!! When I tried to track the shipping, it took me to other sites that I could not even navigate. I didn't imagine that the entire thing was just a rip-off! That was my first, and will be my last attempt with Wayfair!!

At first when I purchased my first item from Wayfair, I was chosen by them to participate in the True & Tried program, where I chose 2 items per month and can keep them as long as I gave a review. I did that for about 5 years. I always kept my reviews truthful and provided as much information as possible. The times I was not able to build the item in the time frame I was given to provide the review, I always noted that I had not had the time to build the item and still provided a review on the pieces and if the material seemed a strong good material and would often go back and provide an updated picture once I was able to put the item together.

Purchased a bathtub through Wayfair - item was set to arrive a week after ordering. On the set delivery day, I got a notification that it was delayed to the following day. No big deal. The next day, I checked the tracking status and it turns out the item is on backorder and hasn't even shipped. Had I known the item was on backorder, I would not have ordered it. There has been no update to the shipping date, and I no longer trust that it will arrive. From reading other reviews, it appears this is not uncommon for Wayfair to sell an item that it does not actually have in stock. I will not be shopping with Wayfair again.

This company consistently lies about delivery. Just now I ordered something, which it said the latest it would be delivered would be the 12th. Now in my email, it states the 13th. I'll bet all my money it won't show up.

NEVER Buy from Wayfair!!!! They have no web security, you are leaving your credit card number and security code in the dark web for all to use. A company was impersonating them by using a copy of their web page. When I called Wayfair to report Fraud to them they had no concern and dismissed it.

It would be hard for me to imagine worse customer service. After a very long time on the chat, I purchased a mattress and a bed when the customer service representative was adamant that I could purchase the items but not have them delivered until later (I have screenshots of this). I did not want them to come right away as I had no room for them until my furniture was moved. I called the next morning just to reconfirm that the items would not be arriving. That afternoon my neighbor called to tell me that there was a giant box with a king mattress sitting out in front of my house, which I then had to get somebody to move. I am honestly stunned at how poorly this was managed, and now I have something for which I have no room. Horrible!

I ordered a kitchen booth on 10/24/25 and was told I would have it by the 30th now Nov 11, does anyone do what they say anymore. I paid full price and paid it off. You would think keeping customers would be something they want it. Keeps the business rolling. And a refund would take 5 business days. Why I paid it in full and they got the money.

Worst company ever. I ordered 2 items, both with expediting shipping of $39.99. They did not arrive on time and blamed it on FedEx. One agent said they would refund me after the items arrived so when I contacted them to get the refund, another agent told me, "No, that was wrong." I then at least asked for them to refund the Wayfair membership fee I had paid just for this order and they wouldn't do that. Then I got charged $30 to return the items. Customer service was useless.

Horrible customer service! Spent over an hour on chat fighting over a $15 rewards credit only to have my order cancelled and all credits and rewards zeroed out. They probably spent more on payroll than the $15 I was owed. Never shopping at Wayfair or their other companies again.

I placed an order this morning for a "fandelier" we wanted for our dining room, above the table. From what I can tell, this fixture will be nice and meet our needs. The price was fair too. But it falls apart at checkout. I was given an offer to apply for a Wayfair Credit Card that said if I was approved I'd get $50 off my first order, which I was currently placing. Well I was approved and returned to complete my order. The new card was not an option (on the prior screen, there was a partial number, just showed the last 4).

I used to love Wayfair but after my experience, and realizing that a lot of people were having the same difficulties with this company nowadays, I don’t think I’ll be using them anymore. I ordered an entertainment center in a dark brown color; when it arrived, I got rid of my old TV stand to maw room for building the one I received from wayfair. (I admit that this was a mistake on my part, because I hadn’t checked the package first to verify if everything was in order.)

Terrible Customer Service, no follow-through, incompetent staff on the phone, Chat and finance staff. I returned merchandise, followed instruction and my refund has not shown on my account. I had to contact Wayfair multiple times; my time has been wasted with this ineffective process.

This is the worst place you can order from and never trust what they say. No one knows anything or when your product will be coming. Everyone gives out the wrong information. Sad place to ever order from. I will never order here or ever recommend anyone ordering. They don’t even deserve the one star.

I ordered a greenhouse from Wayfair. Boy was that a mistake. It nowhere compares to an American made greenhouse. Very poor quality. The door handle didn't work from day one. The door hinge broke in half due to poor quality. Just all around very, very POOR QUALITY. I will never buy anything from Wayfair again.

Ordered 6 lights for $358. Three broken, asked to resend new and expedite. Only received one told me I needed to file a police report cause the other two were delivered to wrong address. ABSOLUTELY RIDICULOUS! I just want a refund and now they don't do anything! DO NOT PURCHASE FROM THEM!

I purchased a gazebo that was 13×13 ft and after a couple weeks 2 of the legs broke. So I took pictures and sent it to Wayfair and they were still refusing to refund my money until I sent the gazebo back! It was such a hassle to find a huge box to send it back in. I've never had such a bad experience until now!

We’ve spent tens of thousands of dollars with Wayfair this year alone — furnishing multiple rooms and outdoor spaces. You’d think that level of loyalty would count for something. Apparently, it doesn’t. Our latest purchase was a BBQ grill that required assembly. We requested assembly through Wayfair, and they assigned one person for two hours via Angi — even though the manufacturer’s instructions clearly state that two people are needed for four hours. It was never going to work. To make matters worse, we later found the exact same grill elsewhere for a lower price including assembly. Naturally, we decided to return the Wayfair unit. Wayfair’s response? A $200 return fee — for an unopened item — and zero flexibility despite our extensive purchase history.

Worst service ever!!!! I ordered this popcorn machine to make sure it was delivered on Thursday the 16th because I had a Halloween event with 2000 kids on October 18th at my campground!!! The popcorn machine came on time, however they shipped me the wrong one! The popcorn machine they sent was sooooooo small and would never have worked! I have been doing this for the kids for the last 15 years. I called and explained to the lady what happened and I even scanned the pictures of the popcorn machine inside of the box and the outside of the box that was damaged also. The dimensions were way smaller and the box weighed 12 lbs lighter.

We purchased a glass frameless hinged shower door for our new bathroom. We had the best customer service with a problem we had and it was taken care of quickly. We love our door and we love Wayfair!. It took a little while to get it replaced because of a problem we had but they were so helpful on getting everything taken care of beautifully and quickly. I would use Wayfair anytime all the time if at all possible. Better pricing and amazing service!

I have purchased 2 fairly expensive items from Wayfair while I’m remodeling my home. Both items either broke or chipped in under a year of installation. However Wayfair’s policy is only for 30 days. It’s a scam selling subpar products for slightly reduced prices, with a return policy knowing at least this junk will last more the 30 days…. Less than a year. Never again client.

They send me a broken dresser that was… They send me a broken dresser that was previously sold/returned. It should be listed under "Open box With Imperfections" but it was listed a "Brand New". I paid $607. They refunded me $403. This is going to the DA's office.

I purchased a shed and installation in April 2025. They sent installers that were unqualified for the job, and they walked off the job. They didn't know what they were doing. They left us with hundreds of parts and a bent perimeter of the shed. We had to finish it ourselves. They did refund the installation fee. A few weeks later a collection agency called me saying Wayfair refunded me the money by mistake and they want the money back. I am being told if I don't pay it back the amount I will be charged will increase.

I have ordered thousands of dollars of furniture, tables, drapes, etc from Wayfair over the past few months. The table I purchased has been sitting unpackaged in my dining room for almost a week now. They have cancelled repeatedly. I am so dissatisfied with their service that I will NEVER NEVER EVER DO BUSINESS WITH THEM AGAIN.

Buyer Beware. Cheap cheap cheap, selling Amazon items at double / triple the price. Missing hardware/ They wasted too much time boasting of its beauty when in actuality it was still an ugly duckling. I’m upset 'cause I was fooled by this cheap quality cheap product, should have listened to all of the reviews.

I ordered an item on 9/13/25 from Wayfair and paid for it with my PayPal account - it was never delivered to me - FedEx said it was damaged in transit so they sent it back to Wayfair - Wayfair received it back on 9/29/25 - despite providing all of this information to Wayfair and Paypal on numerous occasions I still have not received a refund as of 10/15/25 - I will never order from Wayfair again - their customer service is TERRIBLE - Buyer Beware!

I placed an order, after the order was confirmed, I received an email that told me I had 3 days to call and reconfirm my address. This was the first time I have ordered from Wayfair, I am a regular customer, this is the first time I had to deal with this. I called and spoke with on rep who assured me that everything was ok, only to get another email that it wasn't corrected. The rep said that it was nothing he could do on his end because it wouldn't allow him to change anything on his end. I'm not sure what he was changing because he verified everything with me. He said the only thing he could do was cancel the order and send me a refund. He was very nonchalant and said you will get your refund in 5 business days and was there anything else he could do for me. Absolutely not. This was very ridiculous and unprofessional

I purchased a desk one year ago and it is falling apart. I called customer service to see if they could at least assist me with providing necessary parts so that I can have it repaired. Never heard back from a manager.

I had a terrible experience with Wayfair’s installation service. About two weeks ago, I received my patio furniture and paid an additional $100 for installation. The installer was supposed to come a week after delivery but never showed up. Two hours later, he called to apologize for not reaching out sooner and said he would be late. I rescheduled for the following week, and a young man arrived — but he had no tools and didn’t even seem to know why he was there. It was very unprofessional and disappointing. I paid for a service that I never received. Please beware when ordering from Wayfair if you plan to use their installation service. My experience has been extremely frustrating, and I’m still waiting for what I paid for.

I bought a steel picnic table on August 30th, 2025 and the delivery has been delayed many times ever since. They just gave me the December, 15th date even though the item is still on sale with a delivery time of 4 days from the time of purchase. I feel like I was scammed and I will probably never buy from Wayfair again.

We have been waiting since 8/30/2025 for resolution from Wayfair. Short version of the extremely well documented series of events: We are a boutique hotel which has purchased almost $40K of merchandise from Wayfair. Wayfair failed to process a refund from a $10K order from 2021 resulting in Wayfair holding $1,176.37 of our money for four years. When this came to our attention, we contacted Wayfair management. Wayfair "lost" an email for six weeks it is now well documented Wayfair had the entire time but was apparently avoiding response. Wayfair refused to either update the refund amount to reflect value lost to the highest period of US inflation since the 70s or to offer an equivalent discount to reflect the lost purchasing power of the dollars held.

Wayfair is been very patient with me. Especially trying to find out about my returns. Customer service is really not as bad as some think. They are no different... They have customers around the world.

I bought a Casa Leo's loo for over 800 dollars and it quit working within a month. I contacted the manufacturer, they sent me a refurbished replacement. That one worked about a week. So they told me to contact Wayfair for a refund. After wasting my time with the manufacturer I was past my 30 day return. Wayfair should have given me a refund. I tried to resolve the issue for months. Very unhappy customer.

We tried to order wall art online. I could not figure out how to order and pay. I got stuck again at payments, I opted to use their Chat feature. The Chat person was helpful until we reached the payment point again. The payment option had a glitch I could not get passed. The Chat person sent me a link that did not work. I asked to speak to a human by telephone. The Cat person told me "I am a human!" Not helpful...

On October 1st, I ordered a recliner from Wayfair. The price was fair and they stated free expedited delivery with a 2-day delivery. 10 days later, the item has still not shipped and they refuse to refund me and told me they would look into it and advise by Oct 21st. Even though they stated it was in stock, it wasn't, they would be drop shipping the item. But the fact that it hasn't shipped and they won't refund me is completely acceptable. Poor customer service. Bad business practices. I have purchased many times with Wayfair in the past, but this will be the last time.

Worst company ever, never contacted me about late delivery, I contacted them multiple times and fed lies about oh it will be delivered x day you will get notification before delivery or notification if delayed. Day x comes no nothing call them told it will be delivered tomorrow. That day comes nothing. I reach out once more and told its lost in transit now. Offered refund or reorder, I needed the items so was asking questions about reordering. Im told if the machines do arrive while I get new ones shipped im responsible to return. And if stolen out of my front yard which was only option for delivery im on the hook. Also notified them I'll be traveling for a week and this could be risk. It seems like they have 0 communication with delivery companies. On top of this I was given a 3 month delivery wait time on new machines. Absolute garbage company I would not recommend to an enemy.

I bought 3 semi sheer cellular shade by Symple stuff, the one that measure width 50" by 48'x lengh (White winter) turned out to be defective, it doesn't roll back up, so I called Mayfair, I wanted to retun the defective one so they can see the problem, they said they couldn't do anything because there is a 30 days warranty after the purchase, Very disappointed because I paid$ 79.99, so BEWARE buying from Mayfair, I also had purchased a set of cotton sheets Armes 100% cotton by Birch Lane that ripped right in the middle, I paid $48.00, the representative also didn't wanted to hear about it, very, very disappointed, I won't buy from this company ever again., BEWARE!!

I purchased a sofa with Wayfair in 2023. At the time of purchase the order was cancelled two times. When both orders were placed, both orders included an "Allstate Warranty" for three years! I then placed a third order for the same item and spoke with a customer service for assistance. The customer service representative was supposed to translate everything into a new order. I contacted and spoke with a supervisor by the name of Danielle T., in August 2025, which is still within the three-year window. Danielle T. sent me an email, with the options to choose from. Unfortunately, due to death in the family and mental illness, I followed up to speak with Danielle in October 2025, via email. No response.

Never buy anything from this third rate company that doesn't play by the rules and has absolutely no concept of customer care. Returns broken and missing products and generally little or no interest in resolving issues that are Wayfair at fault. Don't do business with this TERRIBLE company.

Wayfair is horrible. I will never order anything from them. My mother's chair was to be delivered on Sunday, and no one showed up – she's in a wheelchair, so I had to get someone to stay with her all day to assist with getting the chairs out of the house with her. I called all day yesterday, Monday, and got no help – the customer service was very rude.

This is the most disappointing customer support I've ever had. where the customer is not repack for return and are forced to do so for a product delivered not as expected and differs from website description. I can see a picture on the website description without a door gap. This would be my last purchase from Wayfair. I have enough communication with Text Chat and email and wasted my time in resolving the issue. See the Wayfair Web description below and the product assembled.

I’d do 0 stars if offered. I’m trying to find out what sectional sofas are on display in Wilmette location. NO ONE HAS THAT INFO?! Why would I drive over 30 miles one way if you don’t have what I want. Your system stinks and you lost a potential customer.

Horrible customer service. Would not recommend.. very annoyed with this company.. thumbs down. They are not for the customer at all unlike other online competitors.. go somewhere else to get what you need.

Products do not ship from Wayfair. They are just a middleman. If you have a problem with something you order they won't help and give you the manufacturer's number. No returns or refunds. Terrible company.

We bought a love seat made with some type of polyurethane that looked like brown leather. Within two years or less the material started to disintegrate. We covered it last year to hide it until we could no longer stand it. There’s piles of debris from the material on the floor also. DO NOT BUY any of their faux leather furniture. You will be disappointed.

I purchased a mattress set from Wayfair. They called to say they are 30 minutes away for delivery, so I went and break down my bed to have place for my new bed. When they arrive to the house, the delivery guy told me they only have the bedframe and the footboard. So I asked him where am I supposed to sleep. So I called customer service, all the have was I don't know what to tell you. I told them, that is not a good customer service. Everything should've come together, why prices by price. They couldn't answer the question. I got so upset with them, I have to asked for my money 💰 back. They are the worst company ever.

The worst experience EVER! EVER! I applied to one of their many third party financing companies THREE times. Each time I was denied. I have a 760 credit score and earn $96,114 a year. After being denied I get an email stating my shipment was on its way. They shipped all but one piece, well they shipped two of the same thing so my sectional was not complete. I have several emails apologizing and stating the ship dates have changed, implying that they DO have the needed part. These emails start 9/17. Today I get an email from this place stating that the mfg is unable ship single parts and that they need to pick what they sent me and ship a whole new set. And every time I speak to someone I get a brand new excuse, every time!

All the hype on their products, buyer beware. I purchased a dining table, it was too large for our space, so sought to return it. Wayfair charged us $200 dollars to return! They are price gougers. I will never buy so much of a nakpin from this company again.

We purchased a recliner from them about 2 years ago. It was delivered and assembled in a day. It didn't recline from day one. I told the delivery/assemblers I didn't want it and the assembly guy asked if I would mind if they pick it up on the way back to the warehouse so they don't have to work around it on the truck all day. I thought it was a reasonable request and they seemed to be truthful. So here it is, about 2 years later, the chair is still here. Numerous calls to Wayfair yielded nothing but lies, jerk job after jerk job. If you want to purchase garbage, by all means, order from these disingenuous liars. Enjoy your purchase and enjoy the aggravation they throw at no extra charge.

I have been purchasing items from Wayfair in the past 6 or 7 years. My products have mostly exceeding my expectations! I love wayfair customers service, return policy and how I could contact them via chat or phone. NO! They didn’t pay me to write this review. I am a real content customer.

Things are cheap on Wayfair and also pretty cheap quality. Their shipping is absolutely terrible. Never believe the shipping date when you order. It's never correct. I had to fly down to Arizona to accept a delivery of a new couch and of course what they said when I ordered it is not what actually happened and of course the customer service said, "Well we don't really know the shipping date until it ships.." Huh? Many people buy things because of when it says it will arrive cuz they need it. With Wayfair never buy it if you actually need it by a certain date. Definitely terrible customer service. They don't care and have no idea about the shipping.

Their Home Service description was deceptive to me. It sounded like Wayfair would deliver, bring my delivery into my "location of choice" and assemble upon delivery. Here's their website claim: "A pro will unpack and assemble your item in your location of choice." First of all, Wayfair does not deliver; FedEx does. FedEx does not bring the items indoors or to the "location of choice", nor do they assemble on the day you receive your order. FedEx delivers on one day and Angi may or may not communicate with you about the assembly on another day of their choice (unless you change it.) So, you have to bring the boxes in yourself (I had 160 lbs of boxes and am elderly) to avoid theft or weather damage.

Over the past year or so, I have spent thousands of dollars at Wayfair. However, when the sent the wrong $20 item to me, they made me remedy the situation at a total inconvenience. You're not allowed to talk to anyone, only text incompetent morons that cannot make decisions (nor can they read from what I can tell). I had to repeat myself several times and then all of a sudden, nothing. I never received the correct item and could never get anyone to help.

Purchased my pool table/ dining room table June 24th for a deliver the following month. As of today 9/16 half has been shipped. Status hasn’t moved in over a month. I would highly recommend not ordering from this company. They are not responsible they say for late deliveries and will do nothing to make it right… Absolutely terrible customer service while they try to continuously call me to sign up for a business account. If I could give this lower than a 1 star I would.

I do like the Wayfair products, but the "delivery date" recorded is always ACTUALLY TEN DAYS LATER than that date. VERY DECEIVING!! This has happened with every single item that I have ordered. They shouldn't even bother.

I am not really sure who is responsible here. Wayfair or the service they use, Angi. I paid wayfair for the assembly and installation of a gazebo. First day, one "pro" as Angi calls them, showed up, whereas it states that 2 - 3 people are required to put this together and get it set up. The pro stayed his time, 5 hours and got done the framework only. Left saying we would have to hang the curtains. What does he not know assembly means?

Worst of the worst. Absolutely unprofessional. Overall Mediocre to Poor Customer Service. Most of all DO NOT, I repeat, DO NOT order the Angi Assembly Service that is offered with the furniture. Multiple delays, Last minute cancellations, Delaying my project. Worst of the worst.

Absolutely terrible company. Had several items scheduled for delivery and assembly. I had old furniture in place as Wayfair is unreliable with delivery schedules. Because I requested they wait 10 minutes for me to have to furniture moved they said they didn't have time due to scheduling and left. The furniture assembly would take way longer than 10 minutes. Clearly they do not have any time management skills. A previous delivery was cancelled because they ran out of time. This confirms that they have 0 time management skills or that other customers are given more grace and actually receive their items

I purchased both a sink and the recommended faucet from Wayfair. The project got delayed a couple of months and when it turns out the faucet was the wrong size Wayfair refused to refund or exchange the faucet they recommended. Do not buy from this company.

I had some issues with a product but I tell you I have never received such OUTSTANDING resolution regarding a return and the customer service today was excellent explaining everything and sending me a link for future use with Fed Ex! Top Notch.

Useless company that sends faulty products and does not care about their customers at all. The prices are cheap and that's something you will pay for a lot more in the long run since the quality of their furniture and customer service are abysmal. Shop elsewhere for your sanity

I will never order from Wayfair again mostly because they have zero customer service. You can only contact them by text message or email which is all AI generated. There is no real person to speak to. That bothers me because replacing an item was very difficult since their messages are pre-generated and I can’t get a good answer to my questions about the product I needed to return/replace. I ended up returning and ordered from somewhere else who has customer service.

I ordered a propane heating stove on 8-31-25 Labor Day sale and got a good deal. Apparently too good. It was supposed to be delivered about 2 weeks out. The price went up $300.00 the day after Labor Day. They sent me an email on 9-4-25 stating it would be delayed until 11-5-25! This same product was still being advertised with a shipping date 2 weeks out so I was confused why mine was going to take 2 months. Then on 9-5-25 they sent another email stating the order was cancelled. No reason. They refunded the amount paid. I contacted "customer service". They said there was a pricing error and had to cancel it as it was "company policy". They said they could help me order another one, $300.00 more in price. I passed. Not sure it's legal to advertise a price, take the payment then cancel the order because they gave me too good of a deal. They can't do that at any retail store. I'll shop elsewhere from now on.

Placed an order for a sideboard ($1,479.99) on July 28. Confirmed expected arrival window Aug. 28-Sept.6. On Sept. 2, checked my order online. It was still on order. I call Wayfair, after several times being placed on hold, was told by the representative that the item was out of stock and the supplier had no time frame for new inventory. So the order was cancelled.

Bought some chairs that are supposed to be gold like the stock photos. Not gold. Brown/bronze box with one leg poking out and bent and another leg had no foot rubber pad. Sent photos and had an Hour long text chat and they wanted me to send it back but the box was damaged beyond usability so would have to buy a new box and go ship it settled on a 20 dollar discount. Now we get to figure out how to straighten a leg and see if we can spray paint these to look like the photos. Probably don’t buy anything of medium to high value with Wayfair because when it goes wrong it will be your inconvenience and expense.

I did not realize Wayfair is a middleman, not at actual furniture retailer, and as such each purchase will be shipped and handled by the specified manufacturer, not Wayfair. Therefore, if you are shipped a completely wrong item, you will be dealing with a random manufacturer who may or may be in China and it may take several days of back to back emails to even establish the fact that you received the wrong item. Sorry, four days and multiple requests for photos of different stickers on the box are not the same as a simple phone call or email to the company you thought you were doing business with.

Decent "inexpensive" furniture. Fairly easy ordering process, app is very user friendly; easy to set favorite and comparison shop. Everything is great, right up until you actually pull the trigger and they have your money. Then it goes one of two ways:

They Couldn't Care less About the customer or their Happiness. They lost my package in transit and couldn't care less to make things right. They ignored my concerns and brushed me off without further hesitation.

While Wayfair has become well-known for their nonstop advertisements on TV, the reality is that behind the hype, their delivery service and treatment of customers is poor. Last month, I ordered a set of three bronze vases -- and the largest of the three arrived with warps and dents like I'd never seen on any product before. The vase is completely unusable, as it would be a source of ridicule if it were ever visible to company -- not to mention that the overwhelming damage has rendered the product ugly and misshapen.

Item not as pictured. Nothing in item description about being a non returnable item. Screwed us out of several hundred dollars. Just got approved for their credit card. Will pay off and never by from here again.

I've been a Wayfair customer for close to 20 years. Price, reliability, exceptional customer service, quality - these were the reasons for being loyal to Wayfair. Recently, however, their quality, reliability and customer service are abysmal. My daughter bought a bed for her new apartment, when she and her fiancé opened the box - the bed was very poor quality and damaged. I told them to pack it up and I'd get in touch with Wayfair.... no worries - or so I thought.

Horrible customer service and unfriendly to consumers. Customer service representatives don't know anything about the products and refer you to things that wouldn't fit in your space. Make it hard to want to order things because you don't want to take the risk of not liking it and then having to pay a fortune to send it back because it's not damaged which is the only way they will take things back without a hassle. The stuff is cheaply made and very easy to damage when putting together.

I purchased a dresser from Wayfair. I put it together and the quality was terrible. I tried using it for a while but it was just not working at all. I contacted them and they instructed me to send it back. It took me over a month to find a box big enough to send it back and they cancelled my return label. They would not reissue a label and now I am stuck with a dresser that is TERRIBLE QUALITY!!!

Have purchased from Wayfair several times and generally consider it a last choice option. It’s a crapshoot, and sometimes I’m not willing to gamble. Most recently, ordered a sofa that was supposed to be delivered in 7-10 days. The money came out of my account immediately. It’s been 15 days, and the sofa never shipped. Occasional mistakes are okay, but not when 5 separate Wayfair reps can’t manage to give a straight answer. Canceled the order. It’s unacceptable. Hopefully I’ve learned my lesson.

I ordered a tv stand with fireplace.... It arrived very quickly. The fist thing I do is check off all the parts. Everything was there... then I assembled it step by step.... I made a mistake and put one part on the wrong way... but, quickly rearranged the part.... It took me 2 days to assemble with a screwdriver.

Do NOT trust Wayfair. There are multiple scamming sites which direct you to wayfair, take your money and disappear- even sending verification from wayfair. Wayfair refuses to honor the sale and for a "reputable" company apparently cannot or will not stop this theft from innocent customers. SPEND YOUR MONEY ELSEWHERE, OR YOU MAY VERY WELL BE SCAMMED OUT OF IT. ABSOLUTELY TERRIBLE customer service.

Wayfair loves to promise low prices and quick shipping, but they're unable to actually deliver on those promises. Items arrive missing pieces. They're very friendly when you call for those parts to be sent out, but they aren't going to order them when you call the first time. First, they're call you back because the hole in the box and the entire bag of missing screws is most easily explained by you not knowing what you're looking for, not packaging that looks like it was designed by a 6 year old child (lots of tape trying to keep it together in a too small box that easily gets broken and torn). Then, they'll agree to send you the screws. They should get shipped out 10 days after you received your original order.

Horrible customer service. Tried to change shipping immediately after placing order--they wouldn't do anything. Tried to cancel. They said it was too late. Spoke and wrote to several people who either didn't know what they were talking about or were being paid to just stymie customers to prevent returns. Disputing the order. Ugh.

We ordered a khaki colored chair - they delivered brown. They said I needed to contact the manufacturer. Customer service should have made the call. All we wanted was for them to pick up the brown, deliver the khaki. Crickets

I purchased a buffet cabinet on Wayfair’s website on August 10th, with an estimated delivery between August 14th and 16th. To my surprise, the very next day I received an email stating that delivery had been rescheduled to October 1st — an unacceptable delay. When I reached out within the original timeframe to understand what had happened, the response was even more alarming: “The item is out of stock, we are waiting for replenishment.” How can a company sell a product that is not in stock without informing the customer? This raises serious questions about Wayfair’s credibility and shows a complete lack of respect toward its customers.

I can’t imagine a more inferior recliner than the one I received from Wayfair. It is too small for anyone but a child. Very hard seating and difficult to recliner in. At 5’5” my feet hung over the foot rest. Do not waste your time and money on this one.

Ordered a 13 x 20 metal shed/carport and received it actually earlier than they said that was gonna come, which is good however, he came and a 6‘ x 4‘ box looks like a coffin. This box is supposed to hold two large swinging doors, one man door, the Roof, all the bolts, all the stuff to put things together plus the poles to stand it on it, also has sides and they’re telling me that this 6‘ x 4‘ box holds all of that. We called them and said "We’re not satisfied" and they said, "Oh sorry about that but you’re gonna have to spend $200 to send it back to us." When we ask him how come, they said it’s because it wasn’t broken or damaged. Well we don’t know that that’s broken or damaged, because in order for me to say that, I had to open the package, which nullified the refund when I asked them about that. They said "Nothing we can do about it." "You pay us $200 and we’ll send you the rest of the money."

In a single word, my experience with Wayfair was HORRIBLE! Products were subpar and actually dangerous - the "gripper" rug pad was worthless could have caused an accident for anyone stepping on the rug when it slid out from underneath the person. So with two items I could not use, I then got to deal with the Wayfair return policy, which is a win-win for Wayfair and a lose-lose for the customer.

Bought a bed frame and then they cancelled the order a day before it was to ship. They said that it was out of stock. I went back online a few days later and it was back in stock but $200 more. Don't waste your time with this scam of a company.

The order was canceled when it was about to get shipped, it stated the ‘item was no longer available’ even though it was available on the website just with tremendously increased price. The customer support is of no help, they randomly cancel orders

Wayfair Cancelled my order after almost a week of purchase, said it is out of stock. Coming to find out, they didn’t want to sell it for the price it was listed. They lied about the whole process as customer service told me the item is out of stock and I see the item listed on those website with a different price tag. When I called sales to check item availability, I was told they have 4 of the item available. I asked then why was my order cancelled, they said because the vendor wouldn’t accept the price I paid. Wow, I didn’t fall for the price, the price was posted on third website and I purchased it with that price and was accepted. But after almost a week, they decided to cancel my order for to the price. I could’ve scored another deal from a different retailer if I was notified at least within 24 hours. This is very disgusting and really bad customer service.

I won't be shopping with Wayfair again. I purchased a light fixture in brushed nickel. When it arrived, it was in gold. I went online to return and replace the item and saw that it was out of stock, so I called the customer service number. The gentleman I spoke with was very nice and told me that I'd receive an email with instructions on how to return and exchange the item in the correct color. So I assumed that he perhaps had access to a different stock than I was able to see online.

Updated on 08/19/2025: I ordered a simple L-shaped desk (no hutch) and paid an additional $90 for it to be assembled. The first assembly appointment was two weeks ago; the "window" was 11-3. Nobody showed up, and I was not notified. A few days later, same thing: an assembly appointment for which nobody showed up; the "window" was again 11-3 and again I was not notified.

No stars! I bought the wooden folding Adirondack chairs. We've barely used them and they are both broken. DO NOT BUY! And, FYI I weigh 140 lbs. and my husband weighs 150. And, we were the only ones to sit in them. Junk!

I just bought a home, have income, Excellent payment history. 1 late payment. Just starting to establish credit. & Have had no issues. Turned down for a purchase of less than $250. AND it was a hard hit on my credit. I won't make that mistake again.

For online purchases with any other platform, the customer doesn't pay return expenses as long as you drop the item at a drop-off location. But Wayfair will take a junk out of your payment for return. Be careful when buying from Wayfair!

I was out of town and not accessible to my secretary who was told to file a claim for damage to my dining room table. Allstate would not take his call and he had to resort to online claim but required a code be sent to my phone. He gave up. I have proof of this. We I came home one day past a 30-day cut off, Allstate stated it was past 30 days and they not accept claim. After email proof of their phone system not allow you to call them for the code and my assistant also put the date of occurrence at May 1 when he was guessing when it was May 17, Allstate did not care.

This company uses FedEx for shipping, and my order did not arrive as promised. Once they shipped it, customer service told me it was no longer their responsibility and that I would receive it whenever FedEx decided to deliver it. When I called for answers, I was hung up on, and the representative who did speak to me offered no solutions or compensation for the delay. My package has been lost for days, and there seems to be no concern about resolving the issue. At this point, I don’t even know if I will ever receive my purchase or if it will arrive in usable condition. This was my first and will be my last order with this company, and I will be sharing my experience with others.

I had a problem with my order. A chair set comes in two packages. One was out of stock. I tried to cancel the entire chair set (Who needs half a chair?) I was told by the rep that I could not cancel and had to wait for the delivery and return it. Meanwhile the rest of my order was in the same status and did allow me to cancel. I then tried to chat online with a rep. If I did not respond immediately, I was dropped. But they took a very long time to respond to me. When picked up by a new rep, I was repeatedly asked to explain the problem. They could have helped by looking at the chat for my info. Then, a rep claimed this was a UK site (It wasn’t!). I’ve never felt so abused by a company before. I used to be a regular customer, but never again!!!