Wayfair Reviews

Customer service is absolutely awful! If you want to return something, they’ll tell you that have to use their specified shipping which is conveniently five times price of product. If something breaks after short period they will tell you they’ll replace it, and to watch your email for confirmation. When that never comes, then they say it’s out of stock and there is nothing they are able to do. Their responses are very AI generated also trying to placate you so you’ll just go away.

Ordered a planter from Wayfair, Delivery date has been changed 3 times and still no delivery. Has been well over a month now. Called customer service twice and was told system was down, call back tomorrow. Would never purchase anything from Wayfair again. Amazon may not be perfect but are leaps ahead of Wayfair.

Very disappointing experience. I ordered a loveseat sleeper on May 17, but Wayfair cancelled it due to "unavailability." Two days later, the same item was listed again, so I reordered it, only to be told it was backordered. After that came repeated delays, generic responses, and no clear delivery information. Even after escalating the issue, I received only template replies. The biggest problem was the inaccurate inventory information and poor communication. Wayfair could not provide a delivery date, offer a suitable alternative, or adequately address the issue. Based on this experience, I have little confidence in their inventory management or customer service.

Have been a long time customer of Wayfair and overall have been satisfied until recently. The quality for the price is excellent (most of the times) and shipping is typically fast from my experience with some exceptions, but they are up front if something will be shipped much later. Now for the bad part, their customer service is terrible. They are typically respectful but their willingness to help is opposed by either them not caring or Wayfair policies not allowing them to fix simple issues. They seem to rather lose customer than help them which in the end has an impact on their bottom line. I can go on about how bad my experience has been with my last order and getting customer "service" but it would be very lengthy. Again, you pay for what you get. So expect bad customer service if something happens to go wrong with your order.

I recently purchased a mattress from Wayfair, LLC manufactured by (Alwyn Home SKU# CEVN1000) based on the product description and marketing materials, which stated it was made from CertiPUR-US certified polyurethane foam — a standard I trust for safety and environmental compliance. However, upon receiving and inspecting the mattress, I discovered it was filled with animal hair, which are coming out from every sides. This was never disclosed in the listing. This omission is misleading, fraudulent, unethical, and raises serious health and safety concerns. I contacted Wayfair to address the issue, but they refused to work with me toward a resolution. This has resulted in both financial loss and a complete loss of trust in the brand.

Are you still going to put my couch together? Nobody has showed up.

Ordered outdoor patio set. Table came in waiting for chair after 3 weeks. I called Wayfair after I saw they were delayed. Was told they had them in stock and they would investigate why they weren't shipped out. Was told if I didn't get a email by Friday to call back. Monday called again. Told same thing. Called that Thursday to cancel order. Was told they were on backorder and came in waiting for FedEx to pick up. Ended up seeing the same set at Home Depot for $1000 cheaper. They said they didn't price match. Be aware before buying from Wayfair. You will not get a straight answer and will pay more than if you shopped around.

After ordering an advertised item, Wayfair accepted payment, but subsequently cancelled my order due to "product no longer available". Meanwhile, the item was reposted to their website at three times the price. This is misrepresentation and breach of a legal purchase contract. Instead of honoring a legal contract, they offered a 10% discount coupon. Shop elsewhere.

This has been the most stressful situation ever!!! I ordered 1 theater sofa 2 TV stands a dining table and chairs, another sofa and rug and living room table with assembly, not cheap. Living room table was delayed or lost, had to reorder all the other furniture was left outside the front door. They won't even bring it in. I had to beg them to bring in the large sofa. I scheduled the assembly, but no one showed up! I took a whole day from WORK to get this done. Had to call in and was told the worker had to go home. Still on the phone trying to schedule things that should have already been assembled. My gut is telling me to just send all of it back.

Have been happy with past purchases, but recently purchased a sofa set that was defective. Wayfair said it wasn’t cost-effective to replace, so I was on my own. No follow-up with a partial refund. Won’t do business with them again.

I ordered blue pillows that looked like a bright sort of tealish blue. They are not like that. They are like a dull grey blue. I try to return them and get this guy from India who tells me I have to go online and fill out this whole return form. He leads me to this random website that doesn't have Wayfair's name anywhere on it and we just didn't want to get hacked. I asked if he could just send me new pillow covers in yellow and he says I have to fill out the same form. Way too much work for these cheap products. Easy return systems like Amazon is way better to use! Never again.

These lights look great! However one has burnt out on the top end. I contacted Wayfair several times via chat, email and phone and they will not resolve this issue. The website page clearly states: Warranty This product comes with a 3-year warranty for your rights and benefits as a customer, satisfaction guaranteed. However this is not true. Wayfair tells me it's only a 30 day return. They then transfer me to the manufactures phone and it ends up being a disconnected line. I call back and they make an exception however don't even send enough wayfair credit to reorder the replacement. So now I'm expected to pay more just to get this warranty done. This is a scam. It's bad business and they should treat their customers better. The light should last for more than 1.5 years. I'm very disappointed in this transaction and do not recommend shopping on wayfair. They are crooks. Ordered On: September 25, 2024 Wayfair Order #**

I always thought Wayfair was a great company. Their way to solve issues was to send an entire new unit. I bought 2 marching cabinets. I put them together which did take days. I got towards the end and found the last door had holes on the wrong side. I contacted customer service. I only wanted a new door. I was told the door by itself would take a long time to get, will I accept another cabinet to replace the door. I told them if it was faster send a new unit. I didn’t want a new unit. I received it and looked for the door. It turned out the unit was not what I had. It was a totally different unit. I was told if I wanted to drill the holes in the back by myself, then I could get a percentage refund. So now I am stuck either way a door that has holes on the outside.

Wayfair is now partnered with Angi, one of the worst companies on planet earth. Years ago I needed a handyman, and Angi sold my phone number to spammers and made my phone unusable - I had to switch numbers. Then, when I saw Wayfair had partnered with Angi, I thought maybe it had changed. Boy, was I wrong. Angi is still a despicable company and untrustworthy brand, and Wayfair is damaging their own brand by association. I ordered two small curtain tracks, which would obviously be installed by one guy. I paid for Angi to have someone install them, and instead of hiring one person, Angi hired two for the same job. I only received messages from one, and he came and did the job, but charged me extra for having to do the second track. It was a 30 min job.

My experience with Wayfair customer service was incredibly disappointing and unnecessarily frustrating from start to finish. What should have been a simple request regarding a price adjustment turned into days of contradictory information, poor communication, and a completely mishandled return process. I originally contacted Wayfair because a dining set I had just purchased — before delivery — dropped nearly $1,000 in price. I reasonably asked if they could offer store credit for the difference rather than forcing me to return and repurchase the exact same item. Instead of working toward a customer-friendly solution, I was told Wayfair does not price match.

Very disappointed with Wayfair customer service. I was told by one associate that I could use a 10% discount code, only to later be told by another associate that I couldn’t. The live chat system is extremely frustrating — if you accidentally leave the page, the chat disconnects and you lose the conversation. Since Wayfair doesn’t keep a log of previous chats, I had to repeatedly explain the same issue to 4-5 different associates over the course of an hour, only to be told there was “no solution.” To make matters worse, they couldn’t even send me the review/chat link afterward due to a supposed “technical glitch.” Overall, a very time-consuming and disappointing customer service experience.

I made an order with 6 recliners and I paid for the assembly service with Angi. I made appointments for the third party to come and assemble. Wayfair included chair and stool assembly on my order which is not right and the angi pro comes in and tells us that this is not the right thing and leaves. In spite of me making multiple calls to Wayfair and also Angi, no one gets this resolved to have my recliners assembled till now. This was my first time placing an order with Wayfair and also paid for the reward membership which is just a waste. Worst customer service, I would give no stars.

THEY SUCK!!!! DON'T BUY FROM THEM! Clicked on an email link about joining their "Rewards Program" just to see what it was. NEVER PLACED AN ORDER FOR IT, but found out by email that somehow an order for the rewards program went through without EVER entering a credit or debit card#. I immediately went to the order and cancelled it, but it said the membership is still good until next year. After speaking with several reps including a manager, they all gave me the same BULLSHIT responce that it cannot be canceled. I will be contacting the NY’s Attorney General, the Consumer Fraud Dept, the BBB and every other service I can find as well as calling my bank to stop the payment!!! This is total bull$hit and fraudulent deceptive marketing!!!

During the last 7 years, we bought close to $20K of merchandise up to now with satisfaction. Now I had to call twice to correct their mistake on delivery address (very important). Then they gave me a delivery date of today, but with the tracking I noticed that it is only going to be delivered next Monday, 2 days from now and the tracking said it arrived in a depot at 2.10 am.. 3 hours from the delivery address?? I called their customer service and the lady didn’t have any answer as to why it was there without being moved! She never offered to contact FedEx or anything, They used to be much more helpful and efficient than that.

Sold an item at one price to only cancel the order and offer it at a higher price.

I had a very negative experience with Wayfair’s checkout process and customer service. During checkout using the iPhone web browser, not the Wayfair app, the shipping-selection section displayed all shipping options — including Expedited and Express shipping — as “FREE.” I selected expedited shipping because the option itself was clearly marked “FREE.” After placing the order, I discovered that Wayfair charged me $49.99 for that shipping selection. In my opinion, an option cannot be represented as “FREE” if selecting it results in a fee. A later order-summary calculation does not change the fact that the shipping option was labeled free at the point of selection. The “Place Your Order” button appeared directly below the shipping selections on the visible mobile browser screen. The $49.99 charge appeared farther down the page, outside the visible area, after the checkout section had already presented the shipping option as free.

I was disappointed with my experience of buying a coffee table from Wayfair. Upon delivery, I realized the dimensions were not suitable for my space. Even without opening the box, I started the return process on the app. However, I was unhappy to find out that not paying the return fee would require me to travel a significant distance to a return location. Initially, I thought of using their credit card for other purchases, but given the issues, I plan to cancel the card as soon as it arrives. Thankfully, I found what I needed on Amazon, which has a much better return policy. Potential buyers should think carefully before purchasing from Wayfair due to their less-than-ideal policies.

Although I was given mixed information regarding the acceptance of my cancellation, ultimately, they accepted my return and provided a full refund. They were very professional, helpful, and apologetic. I would still caution one if they had doubts about their purchase as their 3rd party set-up restricts their refund policies.

I just got off the phone with customer service. They ended up refunding me the wrong amount when she corrected it. She still was wrong leaving $27 in their hands as opposed to mine when I asked why she told me that it had something to do with shipping and FedEx and as much as she explained it to me the more and more I got confused. Basically, I returned something that I never even opened up as soon as I saw it it was the wrong color. I put it back in the box and I followed the instructions to the letter.

I wish I could leave zero stars. I ordered a 3-piece quilt set -- full/queen size quilt and 2 shams. They arrived today. The box was 17"x7"x9" -- at first I thought only the shams had been delivered but no, it was the full set! The "quilt" was in no way a quilt--it was two sheets sewn together with practically no batting. I contacted customer service, who offered me 25% back and I could keep the "quilt" set. I asked to speak to a manager because I know that I could get a full refund, only to be told that the best they could do is 25% off because the manager and the rep share that same policy resource materials. I succumbed because I didn't want to duke it out with this person, and I told them I would leave appropriate reviews of both the product and the customer service wherever I could.

Trying to order a swing set but won't let me put in my state.

I purchased a physical card for my daughter-in-law for her birthday... It's two weeks later, and she still hasn't received it...only communication is with a bot. I will NEVER purchase anything from WAYFAIR again. They should take FAIR out of their name... No customer service at all... I might add, it was for $200, not insignificant.

Ordered daughter a nice vanity for her birthday. Paid for assembly and removal of packaging. Tweaker looking guy, Ryan, showed up 3 hours late, then after making no progress in 2 hours, he left everything on the floor and just left. Horrible experience. Order # **.

Good Customer Service

BEWARE of Wayfair! The price they show on an item is not the price they will charge you. I wanted to buy a desk that was shown as 289.99 but when put in the cart it showed 319.99. I have spent the last hour doing an online chat and they will not honor the original sale price. Plus they insinuated that I sent them a picture from a competitor's website. Their customer service is terrible and not customer friendly. I will never order from them.

This has to be the worst company for customer service. I have no problem with the merchandise. The problem is that the calls go to another country and not only is their English bad, they have a problem understanding us. I tried to buy a storage shed. You have to repeat your personal info over and over. I gave them my email address 3 times and each time they read it back wrong even when I gave J as in John and so on and read it back wrong. I hung up since this was my 4th call. I had to call back and ask about the anchors.

We bought what we're supposed to be matching credenza and one was a darker color than the other. Very disappointing.

I ordered a chair for a rental unit located 3 hours from my home and received a confirmation email stating expected delivery on Saturday April 18th. I made the 3 hour trip to our rental unit to receive the item. I checked the item status Saturday and the expected delivery date was now Monday April 20th. Even though I was signed up for notifications, I received none regarding the shipping delay. I chatted with Wayfair customer service and requested compensation for the delay and an early delivery Monday so I could return home sooner. They said they do not compensate for delivery changes and cannot specify any delivery time request to the 3rd party shipping the chair.

This happened over a year ago. I had ordered a lot of stuff from Wayfair, mostly bedding, so when a sale came up for desks I jumped at the chance to take advantage of it. After all, I'd had good experiences in the past and I assumed there would be no problems. The day came and the box arrived. I was very excited as I needed this desk for my computer. Everything looked fine--from the outside, then I opened it. The packing materials looked fine but as I removed them I discovered that there was a deep crack in the desk. It looked as though it had been packaged while already damaged. My reasoning is that if it had been damaged that badly after packing wouldn't the packing materials be damaged too?

Safety Hazard & Zero Support – Wayfair Has Abandoned a Loyal Customer. ​While this gazebo is aesthetically pleasing, the assembly was an absolute nightmare, requiring a professional an entire day to complete. However, the difficulty of setup pales in comparison to the abysmal quality and lack of support. Despite being located 25 miles from the ocean, this unit is already covered in rust. This is a blatant failure of the promised 5-year anti-corrosion warranty. My primary concern is the safety of my grandchildren; I cannot have them playing under a structure that is structurally compromised by rust.

Delivery was due 10th. My husband and I took the day off work and got rid of our old bed. No delivery… I contacted Wayfair and was given promised delivery in 2 days. It’s now 5 days later and wayfair are just giving me the runaround. Absolutely awful company. NEVER AGAIN.

I had a very disappointing experience with Wayfair’s delivery service. I ordered an expensive couch set (a 3-seater and a 2-seater) and paid extra for in-home setup and removal of packaging, expecting a smooth and professional experience. The delivery window provided was 3:15–7:30 PM, but the delivery team showed up over two hours early at 1:00 PM when no one was home. When I spoke with the driver, I asked if he could wait just a few minutes for my husband to arrive and let him in, but he refused. Instead, I was told the only option was to reschedule, potentially delaying delivery anywhere from 2 weeks to 2 months... which is completely unreasonable.

Ordered a outdoor umbrella stand and parts were missing, i.e. post and needed stem and hardware to assemble stand. Contacted customer service and was referred to a link for instructions to assemble. This was not the problem. The problem was missing parts. After providing my email address I heard nothing further. I went to a local store and purchased another umbrella stand. No follow up from Wayfair was frustrating.

Updated. They called me back and will take the nearly $3,000 dollar sofa back and not charge me any fees. A bit of a hassle but, considering other reviews I have read about their delivery service, maybe they are turning a new leaf!

Repeated issues with billing and customer service. I did not receive any notice before an automatic annual renewal charge, which is required under California’s automatic renewal rules. I only discovered the charge after it went through and canceled immediately. Support initially told me a refund had been approved, then later reversed it days later, stating I had added the membership manually, which is not accurate. It auto-renewed after a year with no warning. Customer service responses have been generic and unhelpful AI slop, and resolving issues has required repeated follow-up.

I had a very frustrating and disturbing experience with Wayfair. I purchased a product that arrived defective, and despite purchasing a warranty, I was unable to get proper support or replacement parts, as guaranteed. I wish there was a mad-face option too. Zero stars. The company would not provide replacement parts or arrange proper pickup of the defective item, even after I was told they would. I was told by at least four different representatives that my refund was “being processed,” among a plethora of other things but my refund never materialized.

I have always been a satisfied Wayfair customer. I've purchased everything from garden gnomes to beds. Now, I am very disappointed and will not purchase from them again. Last week, I received three boxes containing items I DID NOT ORDER. When I spoke with customer service, I was told that I could return the items and would receive a refund MINUS OVER $50 FOR RETURN SHIPPING. Now I'm concerned that I may received other items I did not order.

April 2nd I ordered a bike for my son's birthday. The only thing I had for him. I received an email April 9th stating it was coming, never came. I emailed Wayfair support. Never received a response. Today April 10th I look at my wayfair account. The status of the bike shows delayed. Later in the day I checked again. It finally said backordered till June. Never once did wayfair email me updates. I called today and the customer support just refunded me supposedly. I'll have to watch for that. No communication, nothing. Just complete lies, misleading sales.

This is worth a read! Hard to put into words how bad this retail experience has been. Bought an Emma mattress, didn't like it, tried to return it. At first, I was told I couldn't return the item, and it is non-refundable. After successfully arguing this point with them using Wayfair's own terms and conditions, they agreed to collect and refund the mattress. I'm told I'll get a call from the collections guys before collection. No call. Guys turn up, can't take the mattress because they were never told they're collecting a mattress. No room, seemingly.

I usually hold back on writing reviews, but this recent experience has compelled me to share my thoughts on exceptionally poor service. After investing over $5,000 in merchandise from Wayfair, I anticipated a seamless purchasing process. At first, everything appeared to be in order, but that quickly shifted. I received a text indicating that an assembly person would come on Wednesday at 8:30 AM, which led me to believe they would take care of assembling the entire bedroom set. It turned out that this person was only responsible for attaching the bed rails, while the person assigned to assemble the bed wouldn't arrive until the 11th. It's incredibly frustrating that the initial message didn’t clarify this limited scope of work.

Horrible. Ordered nightstands. Put together, and was missing parts. Called immediately and was told 10 days replacement parts would be delivered. One month later still not received, so I called, spoke to a CS rep and she promised me 2 weeks or refund. Never received and no refund. Put a credit card dispute to reverse, but too late. Never buy from this shit company. They don’t honor their word or products. Pathetic.

Please beware when purchasing furniture from Wayfair. It may look ok at first for the price but it falls apart quickly and if after 30 days they do NOT stand by their products.

Extremely disappointed with this experience. I intentionally ordered this nightstand from Wayfair at a higher price because the original delivery date worked for my needs. Since placing the order, the ETA has been changed three different times, and it is now marked simply as delayed with no clear delivery date. The most frustrating part is that the item has not even left the warehouse, yet when I contacted customer service, I was told I could not cancel the order because a shipping label had already been created.

Delivery is awful and Wsyfair does not care. Once they are paid, the delivery is of no concern to them. Customer svc rep was rude and not helpful. Spend too much money to receive unprofessional service and not receive your items!!!

I ordered a couch from Wayfair. When ordering, it did not say the item was out of stock or low stock, it let me purchase like there were no problems, but every time I looked, shipping was delayed. Called customer service they gave me some BS about oh, sorry, it will ship in the next few days. They lied. It kept getting delayed and finally, the last message said it wouldn't be shipped for a few months.

This is not how returns should work. It feels disorganized, inefficient, and unnecessarily difficult. Save yourself the time and frustration. Don’t shop here.

Awful company. I ordered an Easter Garland two weeks before Easter. They said it would be delivered a week later. A week later it hadn’t shipped. I called and they said they would investigate but it would take 2 weeks. I waited a few more days but haven’t received any update. I cancelled the order but they said it will take a few more days to cancel. I am never ordering from them again.

Terrible company. Bought two night stands that were advertised as simple to assemble. They are not and come with NO instructions! Try to contact customer service and a total waste of time and energy. Request the instructions and you get a canned AI response that does not match the item purchased. Never again. BUYER BEWARE.

WARNING. They are the worst. Every time I purchase something from this company the people who assemble it not only do not arrive but claim they did and the job was done. Complete fraud. DO NOT USE THIS COMPANY.

Very poor customer service. Ordered furniture with their assembly services package for out of state senior. They rescheduled 3 times? Upon investigation they never offer assembly services to the area they delivered the furniture to. Wanted to return but were charging me shipping. Customer service disconnected me twice.

Be wary of Wayfair!!! No where on their website that I can see does it say that Wayfair will not offer price adjustments. An item I purchased went on sale 3 days after it arrived and was assembled in our home. I called Wayfair customer service and requested that the difference be refunded. The amount was significant ($190.00). They refused. A reputable company would have made the adjustment. Their policy is flawed...I could return the item and have the money refunded (less return fees) and then repurchase at the lower price. That would give me some of the $!90.00 back. This makes little sense as it requires more paperwork and company time to process.

This site is a scam! They charged my PayPal for an order that never arrived. Now can't contact them. When I try to enquire about it their site doesn't let me sign in. I put in my email & it prompts me to create an account.

I placed an order on a Friday and realized the next morning that the purchase was impulsive and unnecessary—especially given how expensive everything is right now. I submitted a cancellation request the very next morning, before receiving any shipping confirmation, and reasonably assumed the order would be canceled. However, the following day I was informed that my cancellation request had been denied because the order had already shipped. This was confusing and frustrating, as I did not receive a shipping confirmation email until 24 hours after I submitted my cancellation request. Four days later, the item was delivered.

Do not recommend shopping with Wayfair at all! The price of the item that I ordered just 2 DAYS AGO is $23.60 cheaper today, so I requested a price adjustment. They have a policy NOT to price match with their own cheaper price!! What a ridiculous policy!! I will never shop with them again, and I strongly recommend NOT to shop with them that has such a crazy policy!

Stay away. Company is a scam. I placed an order and it was canceled due to fulfillment issues. 13 days later still waiting for my refund. They said because I started a dispute with my bank. It could take 90 days for them to refund my order.

Very frustrating experience with Wayfair. I ordered a rug in November 2025, and the delivery kept getting pushed back month after month. After waiting for months, Wayfair still couldn’t provide a reliable delivery date, and I was forced to cancel the order entirely. Customer service was just as disappointing. I was told my case would be escalated and that I would receive a follow-up email within 1–3 business days regarding compensation for the delays. That follow-up never happened. I had to chase them down again myself, only to be given scripted responses and no real resolution. Months of delays, no accountability, and very poor communication. If you actually need your order by a certain date, I would think twice before relying on Wayfair.

I ordered a comforter set and matching sheets. The confirmation I received showed I should receive by a certain date. On that day there was still no tracking available so I called for status and they immediately offered to cancel my order without checking into it.

Poor customer service experience as I ordered 2 twin beds, which were shipped and received as promised, but parts were missing from one of the beds so rendering it unusable. Meanwhile my grand beds were sold, not expecting such a mess up on receiving a complete bed plus I paid for assembly to make they were assembled properly as it was the assembler who discovered a large portion of one bed missing and asked to in which he did as I received confirmation with a possible delivery for missing part but after 3 weeks and no part, I reached out and was asked to send photos of codes on box which I did and was promised a response in 2 days to be contacted but after 2 days another excuse requesting which parts were missing.

I ordered a circular metal art for my bathroom based on the measurements provided by the vendor. I received the item, which was smaller than advertised by 1/2-3/4" which does not sound like it would make a difference, but it did make the circumference noticeably smaller. I was astounded that I had to pay the return shipping cost especially when the measurements were inaccurate from the vendor from the get-go. I called Wayfair, and they would not budge on shouldering ANY of the shipping cost. Needless to say, my Wayfair shopping forever ended with that last purchase. So sad. I see my Google searches send me Wayfair products - I scroll past them every time. Thanks for your customer support, Wayfair!!!!!

I placed an order on 3/11 for two items, a chair and a bedding set. My delivery address was correctly filled out as I always double check it. Google has my home address stored, as well as the payment provider I used. My address is correct in all 3 places. I go on about my business and decided to check tracking on the items a couple days later and they are being delivered to some random apartment complex in Florida. I'm in TEXAS! I contacted Waifair immediately to have them call FedEx to update the delivery address. "Mohammed" replies and says that I can contact FedEx and make the change. WRONG!

Tried to return a valance that I paid $28 for with $4.19 my shipping cost. The valance was not at all like it was described. Colors were faded and incorrect background. They would not refund the cost of the valance, only 15% of my own shipping costs!! Anyway, don't get ripped off by them like I did. Just plain do NOT do business with them at all. I will never again.

Stay away from Wayfair! I was just curious about kitchen islands and looked on Wayfair. There was a button that said members receive extra off. So I went there to see what discounts were being offered. Guess what? You put in your information that they requested and you get charged a $29 membership fee. AND…they refuse to issue you a refund.

They appear to sell junk products to consumers made to look high quality and then deduct enough shipping costs from the returns to still make a good amount of money off people. They even offer to give you a discount when you start the return form encouraging you to even not bother with it knowing most people won’t get anything back and it’s worth the 10% discount to them to have you go away quietly. All a big scam.

I ordered a dining set at Wayfair in February, they delivered, I scheduled and paid for assembly tech, The person never showed up, wayfair didn't call me to say that the tech wasn't coming, I called and wayfair, scheduled with Angie services, The technician for Angie Services came and assembled my table set, Only to discover that that screws for the seat cushions was missing, So I called wayfair to get the hardware for my seat cushions, They wayfair mailed my screws for the seats cushions, I called wayfair to ask to get my seat cushions put on the chair frame, They assured me that Angie would come out march 5th at 1pm, again no one showed up, I called wayfair again, They said no appointments was scheduled.

Product came damaged. Requested return or fix it. All I have heard is crickets. Also was lied to when told a product was in stock but would not ship for four months when it became available. Meanwhile they charged my card that they did not have permission to keep on file. Buyer beware. This in very dishonest company. Kelly Clarkson should be ashamed to be their spokesperson.

I ordered a desk and paid for full-service delivery, which is supposed to include scheduling and coordination. No one ever contacted me to set up delivery. When I called Wayfair, I was told the delivery would be scheduled for March 4, but that was a lie. Nothing has been scheduled, and there has been no follow-up. This has been a frustrating and disappointing experience. Very poor customer service.

This review is specifically for Wayfair's customer service. After being disconnected, I spoke with two agents who each asked different verification questions, claiming it was standard procedure — which was inconsistent and odd. Both refused to transfer me to a manager despite 10–15 minutes of hold time. When I asked about submitting feedback for the interaction, the agent laughed and said no, then suggested I email them — without providing an address.

This has to be the absolute worst company I have ever dealt with. We ordered a desk and bookcase. After two shipment the bookcase main piece arrived shattered. The driver took it back. We waited and waited. We called, we emailed. Here it is months later and still has not arrived. Tracking says attempted to deliver failed. We have not gotten that last part and they clearly have no intentions of sending it. We asked for a refund and they asked me to return the desk lol. I mean it’s absolutely laughable at this point. They are crooked and customer service is the worst. Stay clear of this company. We are out a lot of money.

BEWARE!!! The product was just junk!!! I knew it when I was putting it together and I should have returned but it took so long to put together and it was pretty but just a HUNK OR JUNK THAT ONLY LASTED A MONTH and they won’t refund cause it 30 day return and I understand why now IT'S CAUSE THEY ONLY LAST 30 DAYS BEFORE THEY FALL APART!!!

Wayfair ships using 3rd party delivery services and our shipment is scheduled and booked for 2 separate deliveries. No notification on this, until we tracked from original sent email to confirm delivery.

I bought a dining room set that needed to be put together. I got thru 98% installing one of the chairs, only to find that there was no way (no drilled holes) to connect it to the base. I went back and forth with this company, and we agreed that I'd get a professional installer to come... at their expense. They promised me a refund of the installation cost within 3-4 business days, but I had to pay yet again meanwhile on my own dime. When I inquired with their so-called support team, I kept getting told different things. Now they've decided to issue a store credit instead of the refund they promised me. I did not agree to this, and will never shop at this vile store again.

On 12/24, I purchased a table lamp from Wayfair (Invoice # **) that is defective (the light flickers - I’m guessing there’s a short in the wiring/base somewhere). It arrived on 12/30. I contacted Wayfair on 2/12 for assistance, but because I am 13 days past the standard 30-day return window, it appears that I am out of luck. I tried getting help from “Aerojeet” on the website chat, but he was no help (he wanted a picture of the lamp flickering - not sure how I would capture that in a single frame). It’s good to know that they only stand behind the products they sell for exactly 30 days and that all of the business I have given them over the years means absolutely nothing.

I purchased an oversized recliner chair from Wayfair over a week ago. When delivery was made, it was not the correct color that was shown on the website with the cat. The measurements are way off. I think they need to be better about putting certain pictures on the website if that not the correct color. That is fake information. When your delivery comes you see something totally different from what you ordered. This is not a way to keep customers from coming back.

Wayfair has had my purchase for a month and still will not give me a delivery date. I want a refund, still fighting with customer service. It seems like my order has been lost. Very unprofessional!

I ordered the Tilson Wooden Loft Bed with Wardrobe, Shelves, Blackout Curtains & RGB Lights, and this experience single-handedly reminded me why I have avoided buying large, assembly-required furniture online for years. The initial delivery arrived with missing parts, making assembly impossible. Customer service sent a “replacement,” which took almost another full week to arrive, only for that shipment to be missing even MORE pieces than the first one. To make matters worse, Wayfair would not allow me to combine parts from both deliveries, even though that would have solved the problem immediately. Instead, I was forced to sit in my small apartment with FIVE massive boxes, each weighing over 120 lbs, taking up space for days. I also had to repackage everything myself and wait around for FedEx to schedule a pickup.

Very disappointed with Wayfair delivery service. They left our furniture at the end of the driveway in 6 inches to a foot of snow, practically in the road. Not sure who this delivery service is, but it is ridiculous. I hope it isn't damaged from sitting in the snow. Also, I am glad I got a message from Wayfair that it was delivered. What if I hadn't been home to receive it right away? It could have been stolen, snowed on more and even more damaged. I am very unhappy with this service!!! It looks like they just pushed it out of the back of the truck and took off. The picture they shared when they dropped it off was clearly cropped to make it look like it wasn't just dropped off in this location. If I open this and it is clearly damaged, I will contact CS, right now it is literally thawing in my foyer.

I can't stand Wayfair. I've used them a few times for business purchases because they were the only ones that had the item I was looking for. Their lead times are outright lies; 7-8 weeks turns into 4 months, frequently. It would be helpful know upfront, but they change it after it's ordered. One time, I just ended up cancelling the order altogether because it just wasn't getting there. This is the last time I'll order from them. Lesson learned. A negative star would be a more accurate review.

We ordered the Khania 59.06'' Foldable Reclining Sofa Chair on January 9th. It was delivered perfectly and put together in record speed on January 22nd. Alex and his colleague had superb communication on the day of delivery, offering multiple updates and were extremely accurate with the timing. They were both extremely kind and professional. The couch was very carefully taken out of the truck and brought up to our apartment. They put the couch itself together in ten minutes, I was shocked at how fast it was put together. Not to mention they put it together perfectly. This process has made me want to order all my furniture on Wayfair due to the service. 5 stars!!!

I spent $2700 on furniture. It hasn't delivered yet and is now on sale. I asked if they would adjust the price, they will not. I'm assuming they lose a lot of repeat business, especially in today's economy. I won't be back.

Please folks don’t shop Wayfair. L purchase 2 pictures from them. Months after both pictures started bleeding, changing their colors. For 200 dollar I wasn’t expecting water paint pictures. L contacted Wayfair, they say they will contact the seller, they emailed me back with a denial of and exchange from the seller. Bad, bad quality items. Don’t ever order pictures online. Shop in person for items like this, no receipt because it been past 6 months.

I am writing to formally report my experience with Wayfair customer service regarding Order #**, placed on January 25, 2026. At checkout, I was offered the option to pay an additional $19.99 for expedited shipping, with a guaranteed delivery date of Wednesday, January 28, 2026. I selected and paid for this option specifically to ensure delivery by that date. Today, I received an updated delivery notice indicating the item will now arrive on Friday instead. I contacted customer service via chat, as the phone number listed on their website was not functioning, and requested a refund of the expedited shipping fee. I was advised that shipping fees are non-refundable.

We ordered a duvet cover that was (from the photos) identical to another one we were looking at but in Navy. When it arrived it was completely different than the photos. We ordered the black one from a reputable site and asked for a refund from Wayfair but they refused because the package had been opened. Terrible service, bait and switch website photos, just and awful experience, do yourself a favor and never order from these scam artists. The photos of the black duvet cover show a product we ended up purchasing from Dillard's.

So far my experience with Wayfair has been a disaster. Ordered a table that says it will be delivered in 3-5 days. On day 2, I received an email stating that the table was too heavy, so it needed to go via freight, so it was going to set my delivery back by 2 weeks. Ok, I get that. 1 week later, I get another email saying that they now were backordered on my table.

I bought furniture but then canceled it because I’m in the middle of moving and the furniture would arrive before I moved. I canceled within 1 hour. Wayfair charged my credit card right away. Then I looked at my credit card and they have another charge same amount pending. So the are charging twice. I called wayfair and was told to call Apple Pay. I did not use Apple Pay. I called my credit card and they are handling the problem. I don’t understand how they can charge your credit card without delivering the furniture.

Horrible experience. Ordered a piece of furniture. Got the wrong color shipped twice. Not a accommodating. First time was offered a 40% discount of if I kept it. Really wanted the right color. Sent it back. Got wrong color again. Discount the 2nd time was 25% off. No thanks. Both times when I had to call was on the phone for an hour to get order situated. No decent discount for their mistake, my time and frustration. Would not recommend this company at all

This has been the worst experience with Wayfair, they use fed ex delivery services which are known to be the most incompetent delivery service. My package was clearly delivered to a wrong address and wrong building. I contacted Wayfair and they told me I will get a replacement. I waited 2 weeks after notifying the agent about my lost package. I noticed it was taking too long, I decided to call wayfair, to have an agent tell me the item is no longer in stock. This is poor business, no communication, no transparency and no integrity. Never again, they lost a customer in me. This is unacceptable, I requested my refund and no longer doing business with Wayfair.

I really liked this company until I decided to order furniture. Unfortunately, the delivery process has been awful. We were unable to schedule a delivery date because the store uses FedEx as a third-party delivery company. FedEx rescheduled the delivery multiple times, which caused significant inconvenience. Be cautious when placing a large order. This was my first—and last—experience ordering a large purchase from this company.

I purchased a bar set from them, 1 bar set, the next day I noticed I had been charged twice and shipped 2 bar sets. Called to cancel immediately since it had not shipped, the declined my cancelation and shipped and Charged me the return shipping fee. I'll never order again.

Haven't received a package for last 1 week. Bad communication on customer service. They don't follow up. My first and last purchase. I asked for resending but they are still hasn't solved even though they said they would know answer 3 days ago.

We ordered a chair from Wayfair in a cream color. Apparently they were out of cream so they sent us beige thinking we wouldn’t notice. When we caught them they tried to get us to keep it with a discount instead of them paying for a pickup. We all know that Wayfair sells a lot of crap but now I know that the company is not one I care to deal with anymore.

This review documents a significant failure in the handling of a consumer transaction involving a fluted king-size bed. The order was improperly managed at every critical stage, including shipping, delivery, and final product quality. The items delivered did not meet reasonable or advertised workmanship standards. Multiple good-faith attempts were made to resolve these deficiencies through standard customer service channels for 4 months. Those efforts were met with inconsistent representations, delays, deception, and a lack of meaningful corrective action. Rather than resolving the matter, the process created additional obstacles to an effective remedy. With no arrival at a resolution, the issues were escalated to executive leadership, where specific assurances and false promises were provided.

Terrible experience with both Wayfair and Chase Bank. I bought an outdoor sectional from Wayfair for an event, and it arrived late—making it useless for its intended purpose. The quality was awful: missing parts, misshapen cushions, and unstable seating. I requested a return and was promised a manager callback that never happened. Instead, they offered a small discount, which didn’t solve the problem.

Worst customer service ever. Have had multiple issues returning items. Recently I bought an item they didn’t have in stock, so lied about it. Then canceled the order and didn’t notify me. When I called to ask about it, was promised a rug at same price ( within reason) only to find the rug, be told they wouldn’t discount it, then talk to 2 different people in different compartments to say has to be approved and will take 3-5 days. Meanwhile I need the rug they didn’t have over a week ago and now am supposed to wait 5 days to maybe get another with discount after their employees told me they would. Don’t buy from them.

Whoever manages the BBBReview@wayfair.com email was great at first. I dealt with a few employees through that email and they always responded. However, after giving up on the correct sofa because it was always on backorder, and when I asked for my refund instead, I was ghosted several times and you all stopped replying to my emails. So I decided to call your 877-929-3247 phone number and I spoke with Shelly.

Shelly is amazing and she deserves a raise and promotion. She should be teaching everyone at Wayfair what real customer service looks like - what it means to stand by your word and your products and to do the right thing when you mess up. After six months of dealing with this, I finally received my full refund, thanks to no one except Shelly. Thank you, Shelly. Shelly for president!

Do not ever buy from Wayfair. They won't care how the products are delivered and if that causes injury to the customer or the public, despite reaching out for help. I am in the process of rewarding them with a lawsuit along with one of my neighbours! F U Wayfair!!

Ordered my item in November 2025 and was to be delivered on December 9th long before when I needed it for Christmas. Here we are January 10, 2026, excuse after excuse and still don’t have it. There are too many other place to spend you money. Avoid Wayfair like the plague! Terrible

Ordered a big man's recliner and didn't have it a month and the seat started breaking down and the one arm was wobbling back and forth. Was given a replacement big man's recliner (same one, brand and all and WE had to pay to have the old one shipped back). Haven't even had it a month yet and it also is breaking down. The handle has a plastic ring that has cracked. For a big man's recliner it is very lightweight and doesn’t seem to be sturdy built. You'd think for the money you'd get better quality.

A very bad experience. Strung along as to availability of flooring. Given varying explanations and promises as to timelines. Do not recommend. I will never use Wayfair again. I do not recommend for any large orders.

Terrible customer service. They canceled an order that I was waiting for and never informed me that they had canceled it. Been waiting a month for this part that should’ve come with my extension rail for a barn door. I highly recommend going somewhere else for whatever you’re looking for.

I purchased Alamo Patio Daybed with Cushions. It is rarely ever used. It sits on my enclosed patio and the zippers from the cushions just split. They are cheaply made. I purchased the protection plan and while still within the timeframe of coverage I reported the issue and sent pictures and they will not replace the covers. The coverage plan does not stand by their commitment and the cushion covers are made very cheaply. Protection plan is definitely not worth buying.

Poor quality and bad experience. Purchased Currey & Co sideboard from Perigold/Wayfair. High end furniture at cost of $6,500. Came damaged with scratches on four sides of cabinet (pics) and door handles that are square and will not stay straight as top screws are stripped. Called on damage at delivery and they offered repair with discount or replacement. Since scratched at bottom legs took discount and repair. But, within 2 weeks console began to crack and finish chip off on doors like poor finish. We had not even touched the doors other than day of delivery. Also, door handles cracked at the handle screws.

Ridiculous company with incompetence at all levels. Ordered 2 items, parts missing. I asked via email and website chat for the missing parts. No luck. Avoid this scam company at all costs, and save yourself time and money (and sanity)

I immediately cancelled a bed ordered but it took 2 days to receive my cancellation and the order was still shipped. In this day of electronic ordering and immediate payment, my cancellation should have been processed just as quickly. I don’t plan to return to their site.

I ordered six of an item from WAYFAIR yet only one arrived in the box. They cannot provide me with any additional tracking numbers that they keep telling me to wait and see if it shows up. If there were shipments, there would be tracking numbers and they can’t explain that. Still have only one item when I paid for six and now I can’t make a return because I only have one in hand! Do not work with this company! There’s a reason there are so many bad reviews and so many commercials on TV!

Pigeon statue. Wings spread. Lovely, realistic, overall an excellent purchase. Bigger than pictured strewn with intricate detail and asymmetrical. The sculptor is very talented. Would be a conversation piece indoors or outdoors. Thanx Wayfair!

Horrible customer service. I was told delivery address would be changed as requested and then they changed their mind. Delivery had not even been started. They claim you only have 15 minutes to change address if you made an error. Staff did not seem to care that I am a 70 year old incapable of lifting heavy furniture delivered to door. She just said oh well it will be delivered to door. There was no e-mail that she claimed was issued denying my request.

I have spent hundreds of dollars with Wayfair, and this experience has been extremely disappointing. I initially ordered a bed, and when it arrived, the boxes were already opened, damaged merchandise. I immediately contacted them to report the issue and was told to place a replacement order. They offered me a discount on a future purchase. I planned on using that discount to order a dresser, but they refused to do it.

Headline: Ruined New Year's Eve: Missing Parts, Shipping Delays, and Inventory Failures. Rating: 1 Star. Order #**. Item: Raliect Dining Table Set by Orren Ellis. I ordered this dining set on November 29, 2025, specifically to host my family for New Year's Eve. The original delivery estimate was two weeks, but it was pushed back repeatedly. Despite tracking showing the packages sitting in Clayton, IN, since Dec 22nd, they did not arrive until Dec 30th.

I had been a long time customer of Wayfair and purchased several pricey items through the years. I needed some cabinets for my living room and found these mango wood ones that I loved. I ordered two to sit side by side. When I received these items, they did not hold up in shipping well. I reached out to Wayfair and told them about it and provided pictures. I told them I could probably combine the two cabinets to make one non-damaged version. Great solution in my eyes and they agreed to ship another one. Well, that one arrived and it too was damaged. I asked for a refund at that point. They finally did agree to refund me. Great, problem solved, right?!

Wayfair is awful to deal with if your product is damaged. They do not make you whole or offer a fair and reasonable discount or rebate. Angi services through Wayfair are the same. Do not expect a refund if the assembler is rude and installs a damaged items without notifying you of the damage. You will be left totally unsatisfied and will not be made whole. All the while wasting hours of your time trying to work through the claim process. Beware, if you have any issue with the apparent poorly made and designed furniture they sell, you will regret ever purchasing from Wayfair. This is a totally unsatisfied customer. I would not recommend purchasing from them.

Recently we purchased a patio wooden swing. When we opened the box the bench on the swing was broken. We had to go through the procedure of packing it back and placing in the front of pick up. We accepted refund and ordered a new one which arrived and today when we went to install it the contractor opened the box and we found dirt on the mattress and all the cushions were bitten by the mice, even the screw packet was bitten. The cushions were smelling awful. I did not expect this kind of service. Once by accident we got a faulty swing. Again the second time we are experiencing this problem. I am putting up pictures for further action

We’ve gotten a lot of our main items for our home from Wayfair every single time that we have had the opportunity to connect with somebody from customer service. It has been lovely. On our last transaction, Herman went out of his way to take care of us and his customer service was impeccable.

I rated this a 5 because the delivery timing was on point—fast, efficient, and on schedule—but the condition of the items upon arrival was disappointing. The left arm of the chair and the footrest both arrived damaged, even though they were wrapped in bubble wrap. The exterior box also showed some damage, making it difficult to determine whether the issue occurred during shipping or earlier in the packing process. However, the presence of damage despite internal protection raises concerns about quality control at the point where the chair kit was assembled and packed within Wayfair’s supply chain or by its fulfillment partners. While I appreciate fast delivery, I prefer quality over speed.

Wayfair is a highly frustrating and annoying site to navigate; their filters need worked on considerably; I was trying to find African wildlife wall art canvases and I spent a considerable time on several occasions and did not find what I wanted. They do not have a customer enquiry email address which could help. I recommend you really try another site.

Very disappointed in Wayfair's Lack of customer service. I admit I purchased a Faux Leather Queen Sofa Sleeper distributed by Red Barrel with a rating of 4.8 on their website. It was manufactured by Coaster Furniture. I have spent over two hours on the phone with the Customer service Agent Tsarry and the Manager Kima. I even texted on the website for help and Haley just left the Chat feature, said give her time to do research, 20 minutes, nothing. Insurance was purchased for 5 years, I should have reached out back in March when the faux leather flaking was embarrassing, however, I called today and was told the warranty has lapsed.

I recently ordered a rug and a coffee table from Wayfair. The holes and screws did not line up on the bottom of the table so no matter what I tried, there was always a gap at the bottom. The rug came with carpet beetle larvae. I took photos, sent a message and requested a refund. They gave me a very difficult time. They said they could have the carpet picked up in a few days but I would have had to keep it in my apartment until then, infested with these carpet beetles and possible eggs still developing. I’m sorry, but I was not willing to keep that inside. They refused to refund the money that I spent on an insect infested product because I could not get it back to them. I put it in the dumpster because I didn’t want bugs in my house. The customer service and product quality are both extremely poor. Do not recommend.

I ordered a wine cellar from Wayfair. It was delivered and set inside my house. We moved it to another room and waited over 24 hrs to plug it in as directed. After 2 days, it does not go below 65 degrees. Trying to get a hold of Wayfair Customer Service is quite difficult. They do not provide any email to contact them. You have to go through a chat with a virtual asst. After finally getting a phone number, I called them to explain the problem with the brand new wine cellar that is unusable. I paid over $1700. for this. I expected them to bring me a new one and take this one back. Oh no - they said I have to deal with the manufacturer now!! I called them and they started a repair ticket. Why do I have to keep an item that is defective and now it's my problem!!!! I will never order from Wayfair again and I will write this review everywhere I can. We will see if the technician shows up Monday and fixes whatever is wrong.

Tried to inquire about a return for a gift in case the recipient did not like the item. Found out there would be a 20.00 charge for a return if the product is opened and returned because of a personal reason like You don't like it. No fee if the gift is defective. This is not a way I would ever choose to give a gift. As much as I'd like to use Wayfair and avoid Amazon, its return policy will prevent that from happening.

Pathetic logistic system. Internal carriers, product ready for pickup. It takes almost 4 days before it’s moved. It’s moved 250 miles but now it’s the weekend so it sits until 10 pm Monday. It’s moved again about 250 miles but it takes now 36 hours before it’s checked in at local delivery location. Great. It’s half hour away but it takes Wayfair 3 days to get their act together to deliver. It sure feels like pony express in 1910. It takes 11 days to move an item 500 miles. Totally dysfunctional operation.

I bought a bed frame from Wayfair. They billed me and promised a delivery date. A week later I am getting daily updates moving the delivery date forward to the next day with unacceptable excuses (most "delayed in transit", but also "weather conditions" (it is winter in Ohio, but no extreme conditions in my opinion)). I feel I should at least get a refund until I get the product, but Wayfair says its can't cancel because it's already shipped (I didn't actually ask for a cancel, just my money back (until I get my product). I will not do business with online companies who will not take responsibility for shipping problems, so so long Wayfair. No idea how good the frame will be or if I will every get it.

I placed a order based on dates stated for delivery given online. I'm moving into a new apartment. They shipped earlier than stated. I spoke with customer service who told me if anything it might be late. I was okay with that. This was a interstate move. Things are getting ruined in the rain. So angry.

Worst delivery, it has been over a week since I placed the order. Customer service will not contact shipping courier to ask reason for not delivery. In all Wayfair lacks integrity! My sincerest advice do order from Wayfair if you want your order to arrive safe and on time!

I have ordered many things form Wayfair and this is my first complaint. I decided to order Xmas decorations for my front yard which were advertised as to be delivered a couple of days later. So I got xmas garlands and garland hanger, I got the garlands puntctually but the garland hanger keeps getting delayed, until the 12/10. Xmas is a shirt season and Wayfair has not come thorugh with advertised delivery dates for the item. So Wayfair gets a BIG thumb down for Xmas decorations. Customers should just go to your local Lowe's and get those. DO NOT WASTE YOUR TIME AND MONEY ORDERING XMAS anything from this company.

I think Wayfair is fabulous with the best customer service. I've been buying from them for years and they are one of a few venues that have American speaking human beings that understand what you are saying and vice versa. Their customer service women are the sweetest people! If anything is damaged you can return it or they discount it for you. Then on top of that they give you 10% off code as an "I'm sorry" courtesy.

Do NOT purchase from Wayfair. Purchased something, paid for assembly. Product did not come when told. Did not even get an email stating package was delayed. Assembly was all set up BY Wayfair for the day after package was SUPPOSED to be delivered. Awful communication to the customer. I’ve only made 4 purchases through Wayfair, this is the THIRD issue I have had with them! No more.

Received an outdoor sectional. First it was returned as you could see all hardware was used. Instructions were useless. Cushions were not 4” and padding was garbage. Went back and forth with customer service. Three times said they were sending thicker cushions. Never happened. After speaking with a supervisor was told they would reimburse partial money back. Never happened. Now wife is sending emails to admin. Probably nothing will happen there either. Please stay away from this company. Crap product and customer service is lower than whale poop at the bottom of the ocean

I ordered four barn door bifold closet doors. While the site said "Easy Installation" they were anything but. I worked 10 hours on one door before deciding to return them all. The instructions had measurements down to 1/16th of a inch! I followed them exactly and was never able to install them. I returned them. Shipping and packaging for the return was nearly $400. After expressing my dissatisfaction to Wayfair, they 1. Offered me a discount, 2. Offered a discount to keep them (what? I can't install them!) and that's about it according to our policy, sucker! I'm done with Wayfair - there are better companies out there!

Ordered two workbenches from Wayfair in Sept of 2025. The price seemed cheap so I was skeptical. The product was coming from China and I followed the tracking. After almost a month tracking showed it was delivered to me. After several days I contacted Wayfair to let them know I haven’t received any package. They asked me to check local PO and neighbors. I live in the country with no neighbors or foot traffic. Wayfair offered 30% refund and increased it through the complaint process to 80%. I asked them to resend another but they refused. I never expected much with this order and was not disappointed. At best this is a shady company and deserves a zero review. Richard **

The item arrived much later than promised and was the wrong size for the lamp. This is unacceptable and renders the item unusable. Wayfair frequently makes shipping mistakes and shifts the blame to the customer to pay the shipping cost. I strongly recommend avoiding Wayfair, as their prices are not competitive—you can often find better deals elsewhere. They seem to have a strategy that is against the customer, so I encourage you to pay attention and read other complaints about their return policy. In my opinion, it's best to shop at other retailers for the same product. Stay away from Wayfair; it's cunning and manipulative. Contact me should you need more information. For a straightforward solution to future purchases of what you are looking for from Wayfair, reach out to **. It's that simple!

Wayfair is not a good reputable company. I’ve bought several things from them and also have a Wayfair credit card. Have never made a late payment, have paid off my account and have substantial income. When asked for a credit line increase I get turned down. Guess they don’t need my business!

My experience with this company was good for the most part. They went above and beyond to make sure they took care of me. Even when it seem like they didn't know how to help me they made sure they went to find the answer. That spoke volumes to me. Their Black Friday sales were amazing. The fact that they packed on the savings, coupons, great customer service, etc., left me craving more. In fact I end up doing 3 orders or processing three orders. So thanks again.

I went back and forth with different Wayfair staff to locate my missing order. Each employee gave different information. It was a mess. No one could find it and I was told to keep calling back. My last call consisted of an employee calling me a “dumb as **” twice after he said that my address was wrong and I tried to tell him about my conversation the day before. I spoke to several people the next day who did not seem to think that was a problem. When I finally did speak with a manager - the best offer was to cancel my order because it “must be lost” and promise to look into the verbal assault. I received an email the next day saying the same thing, “we cancelled your order and refunded you and will investigate what happened”. The refund is not a gift - they lost the order. They left me scrambling for new materials and provided absolutely no material support. Absolutely bizarre. I previously loved Wayfair - I will not shop there again.

I’ve purchased from this website several times. They have very good customer service, and the quality of their products is really good. It’s also very easy to contact them and get a response. I think the only drawback is that if you want to return a product, you have to pay for the return shipping yourself. It’s not like Amazon or other websites where you can return items for free.

Been waiting on a replacement part for 2 weeks. Online chat can't help, I have several things from Wayfair and they are all going back, very lousy customer service and products, I have been getting the go round for a while.

I purchased two sets of filter replacement cartridges, from Wayfair, for my Aquasana. That was in June. I purchased them in advance, so I would have them when I needed them. I needed them today, 11/28/2025. Neither worked. To make sure the filter was working properly, I put the old filter cartridges back in. The filter worked fine. The filter would not work with the replacements I purchased from Wayfair. I informed Wayfair and the response I got was, sorry, it is past the 30 return window. I will never buy from Wayfair again.

I have had my account at Wayfair for seven months. I have been on time, never missed a payment. Pay three weeks in advance of the due date and pay more than what is asked for, but because of a balance date ending, then miscalculated one of my payments turned around, threaten me with turning into the collection bill or something that was clearly their fault. When you go on the website to pay your bill or schedule a payment there’s all kinds of flashing little threatening notes on their threatening you with legal action or threatening you to turn you into collection. This is unacceptable for a company that wants to keep their company in good standing For myself. I have excellent credit and do not need to be threatened with something that doesn’t need to be this is unprofessional and a disgrace to the name of this company. I’m planning on paying off my table and never using them again.

Horrible experience. I would not recommend this business to anyone. Delivery drivers were to haul away my old sectional & assemble the new one. They just left the furniture in boxes, did not haul away my old sectional.

Wayfair delivered me a sofa that was advertised as having lumbar support. It had none. They asked for $300 to return it ($160 shipping and $140 in boxes). Then they charged me $40 MORE than the advertised price for a table. I will NEVER shop at Wayfair again. They are dishonest and use aggressive tactics to prevent you from returning products that do not meet their advertisements. Total scam site.

I wish I could give this company no star! I ordered this sofa corner sectional November 20 just to get told today that it was canceled and they did not call me. They did not email me. They didn’t tell me I happen to go and check the order and found out it was canceled because it was priced wrong so they canceled it wanting me to buy it again at I believe what they are saying is a correct price but when I purchased it, I purchased it at the price it was supposed to be and that’s what I did insisted. They had my items on hold for days and then they canceled it because of their mistake. I mind you that everything was supposed to be getting delivered between last Saturday and this Wednesday right before Thanksgiving so I have no furniture because of them.

Wayfair has been a very disappointing platform to purchase from. The product quality is poor and often different from what is described on the website. When you request a return, they charge you for the return label even if they shipped the wrong item. It’s extremely frustrating and unfair to customers. Don't waste your time and move here.

I bought a 3k recliner and two bedside lamps about 2 years ago. The recliner motor failed about a month after the warranty expired and now the second bedside lamp has failed too. That's now all THREE items I bought have malfunctioned. Really unbelievable and it'll be a cold day in hell before I buy from these swindlers. I was fleeced for about 3.4k for utter garbage. I hate Wayfair.

We purchased the Pantry Cabinet 72" Tall Storage Cabinet, 4 doors and adjustable Shelving. Excited that the pantry arrived on time as promised. 2 or 3 days later the Assembly Pro, arrived at our home to put the Pantry together. He open the pack of hardware and said, there is a problem. I'm staring at him and said, "Yes?" He said section A is missing and apologized. He said, "We need to call the company and let them know so they can send it out to you." Just when we thought it was our lucky day, we felt betrayed. I called and the Hardware will supposed to arrive on 12/1/25. I also ordered the straps to secure the Pantry and decided I did need them. I asked if I could return them and was told yes for I believe a $5.00 charge and credit on my next purchase. There will never be another purchase, not to go through this. I wonder who's checking the hardware before sealing the package closed.

Bought a $500 chair that was terrible quality. I couldn't put it together because the holes were too big so the screws wouldn’t stay in. They said they were going to send me a replacement and then said they couldn’t, they offered to reimburse me 30% of what I paid for it. Even if I could have put it together it was cheap and poor quality. I won’t ever buy from them again.

I have absolutely no words for how much Wayfair deceived me and then did not give a rip about it. I was assured on customer chat that this chaise had legs. I couldn't tell from the photo. I was also assured other incorrect information. I called their help number expecting, well, help. Even though I've used Wayfair so often, I was treated like I was either a liar or crazy. Couldn't I tell from the photos? No, I couldn't tell from the few photos provided. If a customer service agent tells you anything, do not believe it. I have never encountered customer service this bad except at the DMV, cell phone companies, and satellite TV.

I don't understand all the negative reviews. I have had nothing but positive experiences with Wayfair, from product quality to customer service. In fact, when my daughter and her husband moved into to their new home I even recommended Wayfair as a source to help them furnish it.