Wayfair Reviews

I had 3 orders shipped and they all went to the wrong address!!! It was the first order address which was daughter's Christmas present. So everything I ordered since automatically went there. I was sure of this last order because I had to reorder what had been shipped to Vegas since it was too much for my daughter to ship it to me. What is wrong with this place????

I used a coupon code to purchase an item on Wayfair.com, my order was placed and I paid. A week later I found a credit in my PayPal (no notification from Wayfair at all) refunding my money. I have attempted via phone to get the issue resolved, by email, and lastly by the BBB. Basically Wayfair sent me emails admitting they made a mistake and they had to cancel my order. I know if I would have made an order and wanted to renege on the deal that I would have to pay some fee for the cancellation or whatnot.

I purchased a side table from Wayfair. I noticed the price of this particular table changed three or four times in the same week. I figured it was some strange sales technique, so I waited for what I thought was the lowest price. I ordered the table, and it came damaged in multiple places. I contacted Wayfair, and they did replace it at no cost assuring me that it is VERY rare that an item ships out to customers damaged. I chalked it up to bad luck. I went online with my receipt to review the product and I waited... and waited, and my review was never posted. A week later, the second side table arrived DAMAGED. I contacted customer service again, and they offered to ship another one out to which I declined and asked for a refund to which they complied. I also noticed the price of the table was lower online.

I purchased about $800 worth of art and decorative items. There was a promo free shipping for 30 days that's nice. Then the 7 boxes arrived. The first four I opened one after another were chipped, a wreath shredded, a crack in wood. The width of a 17" wide wood horse and a 19" high "all metal" Rex the dino. I wrote right away and got as many different people as I did boxes. This is what I asked for. They pay the rtn shipping cost on the defective items and I would pay for boxes I just stopped opening. Simple right? How wrong I was.

I ordered a futon from Wayfair on the 8th of March and it said it would ship out three days later. It took forever to get here. I checked the tracking number on Friday the 13th and it said the same location in the Irving Warehouse from the 13th until the 19th. I had to call a girl who called someone at the warehouse and then it was shipped to the Flower Mound terminal on Friday. So, what was the reason for it being in the same terminal for 7 days?? No reason given, just backed up with orders. Then I was told I would get it Friday since it was in Flower Mound and then told Monday and lastly told Tuesday, today but I would get a courtesy phone call. I did not get one and left the very heavy furniture box outside my door! I cannot carry this in and nobody is here to help me. Very dissatisfied and will not order again!

I purchased a king size bed to go in my guest room on the 2nd floor of my home. Zenith Home Delivery DFW showed up with one person; they assumed it would be installed on the first floor. He couldn't take the bed upstairs to install (too heavy) and remove boxes as I paid for. No one from Zenith would pick up the phone and Wayfair initially (3 times) kept telling me someone would call me back. After I kept calling Wayfair spent another 3 days trying to confirm the service to come back out. I waited an additional 4 days for the service to come back and no one showed up the day of delivery. I called and ** their rep said she would call me back on status. She never did. I called 3 additional times that day and the company use a passive tactic and stopped answering the phone - it went straight to voice mail. I could have paid two guys locally to get this done in a day instead of wasting 10 days trying to get resolution.

My order was a day late, and only contained the dining room table, and no chairs (7 pc dining set). Admitted it was their fault, and are offering me a discount on chairs, but not fulfilling my order.

Three delays on the shipment of my item. Each time I called and was guaranteed there would not be another delay. Was 3 months before I received it. Very courteousness emails sent through notifying me of the delay as well was rude. When it was delivered, I received an sms saying it was coming (on a different day than the email again) and when I called to try and find a window of delivery, I was informed that was impossible. I was told 8-6!

I bought a table runner on January 1st. I paid for it. It's on my CC & bank statements. At time of purchase they promised delivery on Jan 14th. To this day (March 12) they have modified the delivery date 4 or 5 times I lost count!!! They have not apologized about it every time nor alerted me. Only twice, they notified me saying "in view of popularity the item won't be available on time promised"... Which is B.S. If you ask me because they know what their demand & supply are. They should be able to figure out when they will be able to deliver & give me a straightforward answer.

As a professional design firm working with Wayfair's "Trade" division, we ordered some 20+ pieces of furniture, totaling almost $8000.00 and ALMOST EVERY SINGLE ITEM came in with damage. I would like to point out that it was not freight damage either, but rather concealed damage, only apparent after each and every item was opened. Being that my client’s furniture is being delivered to our professional warehouse, we are charged for the service of them receiving it, inspecting it and then receiving and inspecting any necessary replacements. Wayfair has informed our company that "it is our choice" to have them delivered as such and therefore they are not responsible for any additional charges.

Their website had a set of pictures I was going to order. The ad for the item said free 2 day shipping 16 in stock. I ordered the items on March 1st. On March 6th I checked the status of my order. I was told the item would not ship until March 16. I pointed out the ad and the fact the website said free 2 day shipping and that they had 16 units in stock. I was told and I quote "sorry but it will not ship until the 16th". When I pointed out the ad yet again and asked ** why is it going to ship 2 weeks after the item was ordered. I was asked if there was anything else she could help me with. The order would not ship until the 16th. My reply was "yes, Cancel the order." I would never shop at Wayfair again, they are anything but fair.

I placed an order for dining room chairs and spoke to company on 4 different days about the price listed and once I pointed out 4 days later to the company instead of telling the truth about my order they said the chairs were discontinued and not honoring my order. Instead relisted the same discontinued chair hundreds of dollars more. Then the manager asked me that instead of my order I could reorder and trust the company to honor this order because now trust them because instead of a 200.00 they wanted me to spend 5000.00 on the same discontinued chair. Could not honor the original price but now could give me the same chair hundreds more...BAD BUSINESS.

Wayfair messed my orders and overcharged my credit card account by hundred dollars. They also debited my account for a purchase I have never made without first telling me they are doing it. The customer service is terrible. While they said they will get back to me after the investigation they never did. I have written several complaints to them and they never respond to it. I think I need a legal representative for the next.

I had been looking for a desk for over a year, and purchased a Seville Square Executive Desk for 499.99 from Wayfair.com on November 30, 2014. I learned on December 2, Wayfair.com cancelled the order without notice. When the desk was not delivered I called Wayfair and they said they posted the wrong price, and cancelled my order. They said it was in the information that I agreed to and they could cancel at any time. It probably was there, I don't deny that, but ethically they should honor their price.. They said, I could get the desk for cost which was greater than 1200 and said I could also get the hutch for cost which was around the same price. So I was going to pay almost 2000 more than I planned to spend. I looked at Consumer Affairs and BBB and stopped at over 20 complaints of the same thing. Wayfair said this rarely happens, I think it is a bait and switch, and is purposeful to get more business.

I ordered a BLACK and WHITE bed set. The bed set that I received was black and very very dark gray. When I chatted online with customer service I pointed out that the product description very clearly stated that the bed set was black and white, Rick ** said "Yup". That was my first experience with Wayfair, and it will be my LAST.

I ordered a living room set from wayfair through walmart.com. I placed the order on Feb. 5 2015. It clearly said in the ad set includes sofa, loveseat, chair & a half and ottoman. The next day I get a confirmation email from wayfair listing only the sofa and loveseat, each priced separately, still totaling more than what I ordered. The original price for all was 1040.18. This totaled 1080.00 something. An immediate call to them resulted in me being told this was an error and the price was only for the sofa and loveseat. That I could still order the additional pieces costing almost 700 more with a 10% discount. And that they could just cancel the order and didn't have to honor it because it stated they could in the disclosures and didn't I see that.

Ordered a very expensive desk. Was told they would assemble the desk. Upon delivery they told me they would not be doing the assembly as they made a mistake and did not list it as needing assembly. I now am stuck with an extremely heavy desk that is in 9 boxes and no one to put it together. Terrible service. Would never recommend them to anyone.

Do NOT use this company, spend your money elsewhere. They had no problem taking my money, but never delivered their product. I ordered in mid December, with the understanding that the holiday may take a bit longer than the promised two week delivery. No problem. Then... the delivery was scheduled for ONE MONTH later. Again, ok, it happens. The delivery date comes and goes, no one from the company calls me. Just silence. Another week goes by so I call customer service,"Oh, I'm so sorry sir. But your package was refused delivery from a third party company because of damage to the product." OK, a bit suspicious, but things happen.

I had ordered many times from Wayfair and had been happy with what I ordered, the service and the delivery. I was ordering a headboard for my second home and did not notice that the shipping address reverted back to our home address. I had just ordered pillows from them a week before and had no issues. When the item did not come by the date as noted on the tracking email, I noticed for the first time that the shipping address was incorrect. I immediately contacted Wayfair and they told me that there was nothing they could do about it.

Me and my husband ordered three items in a row, one and to my surprise, they all came completely different that what was presented on the website, and defected. Beside the very poor quality, one item (a night stand) arrived broken and unfinished. The top drawer was left for customer to be attached, it was broken definitely before packaging because the broken part was in a different place of box. Though they are more expensive than other websites in this category, the merchandise quality and customer service is much worse than others. I really ask you to stay away from them and if there is something expensive that really is tempting for you, first order a small item and check them out. Order from wayfair and you would be really sorry.

Place the order in December. I paid for delivery. I was told delivery date was January 30. I wait it until noon, nothing. I called customer service. They told me they attempt to deliver, no one was home. I went to the store. The salesman told they out stock. Choose something else which I wasn't happy to do that but we did it. Guess what? Again, no one came. Now I don't want to do deal with them anymore. Not a serious company. Bad customer service.

Wayfair has excellent customer service, but I would NEVER recommend ordering from their website. I ordered my MicroFridge in December was told that I would receive it in January. It never came, called again and waited until February still is not here. I was told that it was not in stock to begin with and won't be here until March. I will NEVER order from this website again. School is practically over in March why would I even need it then????

Advertised a Turtle Beach PX4 premium gaming headset. I paid for it. They sent me a cheaper version Turtle Beach Z11 then tried to tell me that I would need to give them $100 more for the 1 that I had already paid for. Amazon.com customer service told me that it was their fault. They listed it wrong and tried to rip me off. They refuse to make it right. They said I can send it back and wait 3-5 days for a refund but will not exchange for the 1 I ordered. I should have read more reviews. Do not buy from them! You will just end up with a cheaper version and a new problem to deal with. Not worth it. I found the same product I was originally looking for through another company for less without all the extra drama. I won't be back and I will be telling everyone that I cannot to BUY ANYTHING from Wayfair!!

This is my first order from Wayfair. I ordered a chandelier a week ago, finally received my order and it was a mirror instead of the chandelier I ordered. When I called to get order corrected, it was going to be another 10 days for me to receive the correct product. Even though I requested express shipping, they refused to send faster even though the error was definitely on their part. So after spending 30 minutes on the phone to no avail, I cancelled the order and will never order from Wayfair again.

I was terrified of the reviews I read about Wayfair (seconds after I submitted my order) so I thought I'd let consumers know that my order came in great condition and on the expected delivery date. Like many others say, you get what you pay for. The wood quality isn't superb, but it looks nice for what it is. Also, the things that needed assembly came with the appropriate parts and tools.

Ordered a Guidecraft kitchen helper for my granddaughter's birthday. Received a rocking chair. Funny, the box had 2 rocking chair stickers on it and then one sticker for the kitchen helper which had been placed slightly over rocking chair sticker. Guess the packer needs pictures, not stickers. Called and talked to them. No problem, they will ship me out the correct item and receive in 2 days. Great just in time for birthday party. The tech even told me there was over 100 in the warehouse.

I ordered a 55" TV stand on November 30, 2014, which would not to be sent out December 19, 2014 and delivered January 7, 2015. Then just before the delivery date I received an email telling me it was backordered and wouldn’t be delivered until January 14, then another email setting delivery for January 22. The cabinet arrived on January 22 and the cardboard box was not damaged. When I opened it the cabinet was not the one I ordered although the same color. Both ends of the cabinet were pushed in and the oak plywood was damaged and the center divider was pushed way to the right exposing cheap staples, which wouldn't hold if they wanted to.

I purchased a bar stool from Wayfair - it looked great, but after we had it for only several weeks, my husband leaned back in it, and the stool cracked! I notified Wayfair, and was expecting a grilling - how did this happen - how much does your husband weigh, etc, etc - but was pleasantly surprised when there was none of that. They just sent us a replacement barstool!! Woo Hoo- great customer service!

When I placed my online order for a bed at least four times, the website shutdown after I had entered my payment information. Finally it went through. With all the difficulty my order ended up going to my old address - although it got the address for my payment correct. I was then faced with two choices. Pay $300 for the shipping if I cancelled the order or pay an additional $70 dollars for the shipping.

I aced an order & was pleasantly surprised when I received w/i 2 days. However, the item was not what I anticipated & I therefore contacted them for return instructions...which I followed & then provided the requested tracking information to them. I was advised I would receive a full refund w/i 3-5 business days. It's been 6 business days & no refund. I called to inquire & was advised that the agent I spoke with initially regarding the return did not handle appropriately & educational measures would be taken. But there was nothing the agent could do to expedite my return. The agent I spoke w/ today advised he would check into the situation and get back to me.

Ordered a filter for $30, which they claimed was 50% off. Their description and pictures indicated all the fittings to hook it up were included. On arrival the fittings were not there. I emailed several times, with no response. Since the filter was needed, I went to local business to buy replacement parts, found the exact same item/brand with fittings for $27.95. Finally received a reply from Wayfair after 18 days. Will NEVER buy from them again.

I love the rug I bought. It has a raised design made from looped-through ribbon. I did not put it down for a few weeks after delivery. I noticed that some of the loops were coming up. I called the customer service department. It had been over a month, so they would not pay for return shipping. All they would agree to is 10% return of purchase price. That was ok, but before year’s end my raised design will be gone. I truly think they should have given a much larger discount. When I have to replace the rug I will not use Wayfair.

The service they provided is very terrible, I think. If you can avoid that, you need not to order anything from Wayfair, if you're changing your mind. I ordered headboard for the bed, and same day, some hours later, I decided to change the size. I called them, but they told me that I should cancel this item and order new one again, they can't change the size. I cancelled it, but didn't order new, cause I thought it would be better to receive money first before pay again. Ok, my status was indicated "pending cancellation". It has been pending for THREE DAYS! Three! And then (I think these three days they did everything for making that order), I received a message to my mail, that "they are not able to cancel it, because it already shipped". Seriously? Of course it shipped, cause it has been for three days in pending cancellation.

I ordered a comforter set from Wayfair. It was supposed to come with white sheets. It came with very dark beige sheets that clash with the pink and black color scheme. Their customer service keeps asking for information from me that is irrelevant. They want a model number that is not on any of the pieces nor paperwork. They offered me a $10 credit for the mistake which will not even cover one new sheet let alone a sheet set. I am furious and tired of going back and forth with these people. I think that is what they are counting on. The image attached is from the Wayfair website that shows the white sheets. The other photo is a picture of the actual sheets I was sent, still in the original packaging, waiting for Wayfair to do the right thing. (I won't hold my breath.)

We ordered a vanity as a Christmas present for our daughter and chose Wayfair because of a combination of competitive price and - most of all - the fact that it stated that we would be delivered before Christmas, which was their big selling point at the time (delivery by 12/23, they said, subsequently altered to 12/24 but still OK). Just before Christmas we got an email saying that they were actually out of stock and we would now be delivered on 1/2/15. Just before 1/2/15 we get another email stating that there was another hitch and now it would be delivered on 1/8. And I just got another email stating that delivery will now be on 1/15/15... I don't believe it any more. I truly regret doing business with this company. Most companies have a system on their website that tracks availability and can tell you if an item is out of stock. When that is the case they say so. Not Wayfair apparently. They take your money, promise a date and then send a series of cheerful emails pushing delivery further and further back. In the meantime we have a child with no main Christmas present received 2 weeks after Christmas. I will never work with this company again. I feel thoroughly ripped off and taken for a fool.

I placed an order for a Wok that goes with Weber gas grills. I searched Google to find the best price in stock with free shipping. I ordered the item from Wayfair. About a week later I'm expecting for it to arrive and look at my order email and it says it will take over a month to arrive. I cancelled the order and complained to them only to get a rude sarcastic email back almost immediately by John ** - "You seem to be confused. You ordered a special order item. The page you ordered from, as well as several spots during the checkout process, indicated the shipping times. Also, your cancellation email indicates 3-5 business days for a refund. Not 2-4 weeks. That is the time frame for those who pay by check, which you did not. I suggest reading all information provided when placing orders and reading emails more carefully to prevent any unnecessary frustration and confusion."

We ordered a coffee table set (coffee table and two end tables). Free shipping means your order will sit in a warehouse in North Carolina for a month until the freight company has another order to your area. This is what they don't tell you! When I called customer service (twice), they explained it was in the hands of a contracted vendor and they did not know why there was a delay. The set was ordered December 1, 2014 and today is January 1, 2015, and still no tables. Unless you're ordering something that can be shipped via UPS or FedEx, don't bother unless you have a couple of months to wait.

I ordered pillows from them online for an additional $24 to expedite my order so I could receive it for Christmas. After placing the order I was informed that I would probably not receive it until after the holiday. The very next day I decided to use their option to cancel my order. Right after I cancelled the order, my account said the cancellation was being processed. I even chatted with a Customer service Rep. to confirm my cancellation was in fact being processed. I was assured that it will be finalized no later than Monday. First thing Monday morning I called to confirm my order was in fact cancelled. I was then told it was possible my cancellation would not be seen by the warehouse. The Representative called the warehouse to make sure my request was put through. No one answered the phone and she had to leave a message. Approximately an hour later I received an email from Wayfair which stated they could not cancel my order with no further explanation. I called and spoke to another Customer Rep. who could not give me a clear explanation either. He had no idea why they did not honor my order cancellation since it was clearly noted by the other Representatives on the order that it should be cancelled ASAP!

I placed an order a few months ago for a rug. I received an email saying it had been shipped but the tracking number did not appear. I called numerous times and they assured me it would ship the next day. Fast forward a month and I still had not received the item. Finally the specialist assured me I would get it the next day. The next day I found that they had shipped me the wrong rug. The rug they shipped me was 7' x 9' and weighed like 100 lbs. I notified them of their error and was told that I had to wait 3 weeks to see if Wayfair wanted it back and if they didn't want it back to donate it and in the meantime they ordered me a replacement for the rug I did purchase. A week goes by and I get an email saying the rug I purchased is out of stock and I will get a refund in 3-5 days.

I recently wrote a complaint about an outdoor Topiary purchased from Wayfair and that the Company did not offer to replace or refund my Money. Well we were contacted and offered a replacement or refund of the purchase price. In the end Wayfair did the right thing. Happy with the end result.

I ordered a Christmas gift from them for my boyfriend on 12-2-14 and the delivery day came and went. Contacted them, explained this was a Christmas gift, not sure what happened, but now I won't receive it until 12-29-14. Not happy at all. Why wouldn't they just ship it overnight since it was their screw up, not mine knowing it was a xmas gift. Very disappointed in this company and will not order from them again!

I've placed an order for a return item (bedroom set). They have charged my credit card for the full amount. I kept checking the status of my order and called them 2 times on the same week, with no luck on the current status of my order. 1 week later, I called again and asked for an update on the status of my shipment. After putting me on a long hold, they asked to refund me the money as the product’s no longer available. It seems they sell to more buyers than what they actually have in stock, that way they collect cash from customers, and make sure if the first buyer changes his/her mind they would have a backup buyer. I've made arrangements based on this purchase and based on their confirmation email and confirmation over the first 2 phone calls that my order should be arriving on time.

AVOID WAYFAIR! Paid good, fair price for high quality waffle iron and it arrived used/opened in a ripped up box that had been partially taped back together. I'll never order from Wayfair again. Waste of time, money, effort for a simple purchase. Junk.

I placed an order for a bike for my son's birthday. I received a tracking number 3 days later. 7 more days have gone by and my item has not shipped. The tracking number says information was sent to fedex but has not been shipped yet. WTH is going on. Customer service is a joke. I will never purchase anything from this vendor again. Oh, and yesterday was my son's birthday and his big gift was not here for him. Thanks wayfair!

I order a cedar garden shed in May. When I received the item several pieces were missing. I promptly contacted via phone and was told that another shed would be shipped, I was to hold onto the one I received until I received the replacement. The item was back ordered but I would receive in approximately a month....a month turned into 4 months and it was no longer available.

I ordered a dresser and got a broken piece of junk with missing parts and Wayfair asks me to contact the manufacturer directly. Their customer service is a joke. I usually never put reviews for any stores but I had to take time from my busy life to write this much. NEVER EVER BUY FROM THESE GUYS. ABSOLUTE WORST CUSTOMER SERVICE.

We paid for a product, a cabinet, they lost it. We are yet to receive the product or a refund.

DO NOT ORDER FROM WAYFAIR! Do not let their ridiculously catchy commercial jingles fool you. I just had the worst online shopping experience ever, which was then only worsened by finding this site during my investigation. I found an item to purchase on the Wayfair website. You are not able to check-out as a guest, you must create an account. I did. I then followed all the check-out steps, including entering my shipping/billing address, credit card details, etc.

The day I was trying to make purchase on Wayfair.com, the website was malfunctioning. They ended up sending me 2 of the same item and charging me twice! I contacted customer service and they told me they would not refund me and I could not return the extra item, that I had to keep it. I even took the next step as to screenshot-ing my credit card statement to show there had been two transactions that took place. Still, nothing. Wayfair customer service is completely unacceptable!

I placed an order for a baby product. Supposedly it was mailed out (although the tracking number has never been scanned). It took me five days for them to blame the USPS For losing the package. Then it took two more days to get a replacement order started. Then I found it. The item was magically back ordered. Waited a month before getting an email that the item was being backed up another month. On the plus side - my order of the same product from diapers.com showed up at my door a day faster than the refund from way fair. Never ordering from them again...

I decided to buy this Umami kayak stand up paddle board and I was mislead by the name and the picture because it shows the whole thing but to my surprise it is only the oar. This is the website: **. Good thing I was able to return it but customer service even defend the ad which states "Newport Vessels Umami Kayak Paddle for Stand Up Paddle Board". Yes I did make a mistake because it truly states "kayak paddle for stand up paddle board" but still misleading because it shows the picture of the whole thing, and who would buy an oar for $80.00 when you can buy and inflatable boat w/ oar for $100.00. I'm doing this review so nobody makes the mistake that I just did w/ this misleading ad. This Wayfair doesn't stand close to Amazon. No hassle return specially if ad is misleading.

What horrible customer service Wayfair has. I ordered a product that clearly stated it would "Arrives by Thu., Nov 20". I then got a subsequent email saying it might not arrive until Mon. Nov. 24. I am out of town then and would not have ordered the item had I known there would be a bait and switch. I contacted customer service and they were not only not helpful, but unwilling to even consider making things right and then working the miscommunication out internally so that it did not happen to other people in the future. The order was not for an insignificant amount either. I would not recommend ordering from Wayfair and I do not plan to order anything from them in the future.

I placed an order and paid for next day shipping since I needed the item immediately. I've been at work waiting for my package to arrange, and I checked the Track Shipment option, only to see that my package was sent via Ground shipping and will not arrive until next week. I called and requested that they reroute the package and have it sent to my home by tomorrow. Can't be done according to the rep I spoke to. Will never order from them again. There are way too many reputable companies out there who actually pay attention to detail and give you what you pay for.

Last night, I checked my order on Wayfair website which still indicated not shipped yet even though they declared it would ship before or on yesterday, Nov 11th. Since my contractor is waiting for the lamp, I found another place which can deliver immediately without extra charge. So I decided to cancel the order and order through that company. But this morning I got a message from Wayfair that my order is shipped so I cannot cancel it!

Wayfair's Last Mile Delivery company (Supershot) delivered the wrong order (a dining table) to our door. I was in daily contact with Wayfair to let them know we received the wrong item and wanted our actual order. The dining table sat outside our house for ten days before a supervisor gave us a $100 credit to dispose of it. We never heard anything from Supershot about our order and for some reason Wayfair was unable to compel them to come and retrieve the mis-delivered merchandise. We still have not received our original order, which was placed 42 days ago. Our replacement is estimated to arrive December 1, a full two months after our order was placed.

I paid for 3-day shipping and it did not come, then they promised 2-day shipping and it still did not come. This company is horrific to work with!

I ordered a potting plant table. I was very happy with the four day delivery right on time. The worst part of the table is putting it together. The Easily self friendly directions is a joke. It was very difficult trying to follow the directions. (IT WOULD BE MUCH EASIER TO ASSEMBLE IF ALL THE MANY BOARDS WERE LABELED) After finally finishing the assembly I was very satisfied with the sturdy construction of the product.

We opened up a boutique parrot pet store and we need a divider "door" between the public and our back room. Came across what looked like an attractive bamboo curtain with Macaw parrots imprinted on it. We ordered it. When it arrived and we saw it we were disappointed. It was difficult to make out there were parrots on it as the bamboo spacing appeared to be a tad too far apart and distorted the image. So, I contacted them to let them know we wanted to return it. Then the run around started. The shipping number on the box didn't match their number. So this took several more attempts/phone calls. During this circle jerk, they asked me why I wanted to return it. Told them it didn't match the image they had on their website. They didn't agree, but offered to refund me less the shipping/handling charges. Like it was my fault. After escalating this to mgr level and getting the same bs, told them to stick it. I would rather use it in the bottom of my parrot cage than have anything more to do with them and that they also lost a customer for their asinine anti-consumer stance.

Ordered an item. Promised delivery in two days. Provided a tracking number. Never arrived. Contacted through online customer service. "Oops, sorry, must be lost and out of stock, but give it another day", I was told. OK. No sign of item, no tracking indicator that it was on the way. Nope, it's lost, but hey -- available next week from another warehouse. "We'll reset the arrival date and update this tomorrow". Am I really going to get this item or not? Yes, it's in another warehouse, they'll pack and ship tomorrow.

I had a very good experience with this site. I have only made one purchase with them so far, but I could not create an account to buy the item I wanted so I called. The lady was extremely nice and informal with me. She took care of everything and explained how it worked for me. I ordered the Loo litter box. It came exactly when it said a few days after ordering. It not only came early but I got it cheaper than any place and free shipping!!!!! I'm sorry other people had a bad experience because mine was awesome. Loving the litter box so far. Hope everything stays pleasant for me with them.

They state free shipping even if it weighs a ton. I ordered a 5-tier metal school locker and they charged me $87 for shipping and to cancel. They were going to charge me $87 to cancel. I will NEVER order from Wayfair again. A lesson learned once, but never again.

My experience with Wayfair as to this point been negative. I ordered a particular light fitting and received an item which was totally different to what was ordered. By totally I mean just that i.e., item /product #, Photo/ Description/Price/Title or make. I requested a return and received a return ship label with some bs starting out with "Not quite what you expected? We'll take it off your hands." Why could they have not replied along the lines of "We are sorry we shipped out the wrong item and the item ordered is being shipped immediately and in the meantime we enclose a prepaid shipping label for its return and are also giving you a 10% discount." It costs me 16 miles and time to return their "mistake".

I ordered a duvet ensemble from Wayfair based on their website image and description of the duvet set. The ensemble included a duvet cover, two matching shams and two decorator pillows.The decorator pillows and the reverse side of the duvet are NOTHING similar to what's pictured in the image Wayfair shows on their website...... Rather than widely spaced vertical turquoise and brown vertical stripes for one of the pillows and for the reverse side of the duvet, Wayfair delivered a duvet with the reverse side having very faint charcoal lines and possibly blue or lilac lines (the secondary color is very faint and I couldn't tell what it was) and a decorator pillow with the same faint lines rather than bold turquoise and brown vertical stripes. The website also shows a secondary decorator fawn colored pillow, but Wayfair delivered one that is bright turquoise with purple piping and the turquoise color in the pillow isn't a match to the turquoise color in the duvet. The website image for the background color is also inaccurate - the website shows an off-white color and what got delivered is a duvet with a very bright white background color.

I found valances I liked @ Kohl's. There were not enough for my needs, so I ordered the rest from Wayfair. The valances arrived in a timely manner & I love them. Decided to order drapes to match. Told out of stock, but might be in 30 days later. Every month now they keep moving the "might" be in stock date 30 days later. They even put the drapes on SALE that they do not have! I need 15 more sets of drapes, but will not be getting them from Wayfair.

I placed an order for some rugs on Sept 5th. My items were supposed to ship around Sept 15th. I did not get notice until that day that the items were delayed. They were then scheduled to ship Sept 19th, but never did. I called the customer service line on Sept 23rd to inquire where my items were. The website now states they are on back order, though they were not when my order was placed. The girl I spoke with had no idea where my items were. She attempted to call the warehouse, but of course no one answered. She just took my contact info and said she would email me once she heard back about my order. Only after contacting customer service again did I get an email stating my items should arrive Oct 2nd. They did not arrive on the 2nd, and I contacted customer service yet again on Oct 3rd. They said they would "get back to me with info" and NEVER did.

Really disappointed with the awful service from this company. Would not EVER make a purchase from them again. I live in Alaska and was ordering 3 rugs - one too large to ship by ordinary means. I worked with Lance who assured me no problem as he had a manager override it and I gave my Visa info. When no email confirming the sale showed up a week later I sent two emails and I left a message for Lance. No contact. Today I had to call 3 more times. Lance was at lunch and Brian and Melissa helped me to discover the order was never placed and would in fact never be. In the mean time I bought drapes to match the rugs I thought were coming.

I was one of the unfortunate victims of Wayfair's scam to attract new clients. They did not honor their promo code that was accepted by their site. My order was accepted, and my card was charged. They are now in possession of my PERSONAL INFORMATION and I have no product because they decided to cancel my order once they received my personal information including my card number! Wayfair is an unscrupulous business that will NEVER see a dime of my money. I'm sure I will get the same response on here as I did with the BBB - that it was an error and they are trying to fix it by offering a 10% off a future purchase. Seriously? You can take your code and give it to your bankruptcy attorneys when your company goes belly up!

I am a consumer in good standing with Wayfair. I am also a subscriber to another site that shows the best deals of the day. I received a Wayfair promo code 'COSTAL50' from that site. I logged back into the Wayfair site, opened my Shopping cart and applied the code to something that I wanted but was on the fence about due to price but with the promo code, it was now affordable. I placed the order, paid via PayPal, received a confirmation email and went to sleep. I then received an email canceling the order, refunding the money, all without an explanation. I called their C/S department and was told matter of factly, if not rudely that the code was not meant for ME and therefore not being honored. Instead I was offered a 10% discount on my next order. REALLY! Do they really think that I will be doing business with them again? All emails to their C/S department have been ignored, not responded to.

I ordered on Sept 23 to arrive Sept 25 (my dad's birthday). I received no email confirmation. Was given no tracking information. I went to website to determine shipping status. I used my order# then had to find the SKU# then had to add all sorts of order information and it took me to the same status page that stated it was due to arrive Sept 24. It never arrived. I called. My order had been flagged because the shipping address was different than my billing address. Really? Ordering over the web is often sent from the purchaser to the receiver i.e. GIFT. I only discovered the hold on my order when I called them. UUUUGGGGHHHH!!! I cancelled and reordered from another seller.

I have order from Wayfair four times. Each and every time customer service was excellent. On three out of four orders there was a problem. It was taken care in the most professional and timely manner. I will always check Wayfair first before going to any other site.

I ordered 2 sets of chairs that were in clearance for 19.99 for a set of two. The check out glitched. I wrote and told them. They wrote back with instructions on how to correct it or call and place the order. I called to place the order. The chairs were now $348 for a set of 2. I wrote them and they said they were never on sale. When I sent a copy of My initial letter and the date......... they wrote and said will not honor price. They do not honor their sales prices or their word about fixing a problem. They want Me to pay almost $700 for chairs I ordered days before for $43. (includes tax). THAT IS CALLED BAIT AND SWITCH AND IS AGAINST THE LAW.

Ordered a dresser online from Wayfair on 8/9. Dresser was shipped from warehouse to consolidation agent on 8/13 in North Carolina (we were watching the tracking info). Then shipped from consolidation agent in NC to delivery agent in West Virginia on 8/15. Arrived at delivery agent on 8/26. We received an email on 8/27 letting us know that the dresser is in WV and an email will follow within 1 business day of delivery date. Also the email listed the local delivery agent's phone number advising us we could call them directly. Called the number ALL DAY LONG on 8/28 and no answer or voice mail.

I placed an order for a couch on July 23. I still have not received it. The delivery company stated they deliver to my town on specific days, therefore I reschedule the delivery for July 23. I informed the delivery company (Fabiola and her supervisor Jose) that my building has building restrictions. The company stated it will not be a problem and they will contact me the day before. I never received a phone call. I called the delivery company and the time they stated exceed the allotted time. Wayfair then stated they have no control, we can reschedule the delivery once again. I told the representative and the supervisor (LEILLA **) I took off work and had someone from a different state come up to help. The supervisor assured me the delivery will be made during the time frame. Today, I received no phone call or email. I called Wayfair and they informed me the order was cancelled. Come to find out the supervisor LEILLA did not review her colleague's notes before guaranteeing me the couch will be delivered. Today was the only day I can receive this item. Now I still do not have a couch!!!! This is the worse customer service I ever experienced. I will never ever shop on Wayfair. I will inform everyone I know not to use this site. I am in the process of contacting the CEO Niraji Shah.

I ordered a vanity from Wayfair. Three times and two months later, all three vanities came back cracked. The only solution on the first two occasions was to wait three weeks more for the subsequent vanity to arrive. Wayfair blamed the packing, the shipping, the handlers, the box, etc. This is, I believe, the worst company I have ever dealt with. Lesson learned? If you want a vanity, go to a local place to have something made. They obviously cannot deliver on their promises.

I purchased a steam cleaner from Wayfair May 6 2014. I did not have a chance to try it out until June 14th. I did not like the steam cleaner even though it got great reviews. I looked at their return policy and it was a 30 day return policy. I was outside of the policy window but I thought I would call them and see what I could do fully prepared to keep the cleaner being outside the 30 day return policy. Customer service was very nice and made an exception for me, emailed me a return label (minus shipping charge) and within 3 days of mailing the package back I received my refund via credit card. They could not have been nicer and more accommodating in this situation. I would recommend this company to my friends.

Returned order and was refunded the amount paid. Was told via e-mail that as soon as the bad order was received, they would contact me with the new correct order. No one contacted me and after a week waiting with several e-mails from me with no response, I reordered and hopefully will get what I had ordered to begin with.

I was alerted to a deal on another website for a Patio Heater and bought the item from Wayfair thru Sears Marketplace. I also saw the same deal on other websites including Walmart.com, all with the ultimate seller being Wayfair.com. I alerted a few friends and family members because it was a great deal. They too purchased the item. The money was taken from my PayPal account and the order was in Pending Shipment status for about 24 hours.

Ordered a night stand with many pieces and no instructions on how to assemble it. Called customer service and found out the night stand actually comes from Home Styles. Wayfair has no instructions nor did Home Styles on their website. Was told John would call Home Styles tomorrow and email me the instructions. Not a good practice toward any future purchases.

Recently, I received credit for my misleading dining set from Wayfair.com minus shipping charges. All-in-all I am pleased. The misleading language is still on their site. Afterwards, I looked at other dining sets on their site. They had misleading language as well. It's best to touch base with their customer service or ask a question online if you are uncertain on what you will be getting. I would do business with Wayfair.com again as they did provide me with great customer service.

UPDATE 8/16/13: This is an update on my ongoing communication with Wayfair since I posted a review a few days ago. Now, after 4 rounds of e-mail exchanges with Wayfair, their "Service Squad" representative has now "realized" there has been an "error in the system" in calculating my return shipping cost. The actual return shipping cost is $14.08--not $70 (not sure how this happened since that's a pretty big discrepancy... and I wonder how many other errors in the system have gone uncontested). Had this been the case originally, I wouldn't have had to spend my time posting about Wayfair--return shipping costs of $14.08 is certainly reasonable.

Recently, I made a purchase from Wayfair.com for SKU: ATF1718 Grand European Dining Set. Their website advertises this SKU as a 7-piece set. However, my order which is in limbo right now states that this is for a table only. I brought this to their attention and they apologized for the confusion but this is very misleading. Not to mention I am patiently awaiting the next steps to see if they can issue me a credit. Otherwise, it is an extra cost to purchase chairs. Currently, they only have a set of two armchairs available. This also leaves me in a bind because now I would potentially have a huge dining table and only two chairs.

I purchased 2 rugs from Wayfair for $134 including "free" shipping. The rugs were advertised as having "jute backing" which actually means "no backing at all". The cost was about double what rugs of comparable quality (but with REAL backing) would have cost but I liked the pattern so I took a chance, thinking I'd return them (at my cost) if I didn't like them. When the rugs arrived and slid all over my hardwood floors, it was return time. So, here's where Wayfair gets you: They not only charged me for return shipping (which I'm not upset about); they also charged me for their original "free" shipping, making the cost of returning the rugs $70--more than half the purchase price!!! Wayfair's "customer service" people took a "this is our policy...too bad/so sad" approach when I contacted them, sending me nothing more than pre-fab, scripted responses.

I recently ordered a toilet from Wayfair. It was slated for delivery and I was told that I would need to unload it from the truck... I was not told this when I placed the order, it said they'd bring it to the door, so imagine my surprise when I read this. The toilet weighs 150 lbs, more than I do. Anyhow, even this did not deter me from the delivery, as they gave us a window of 9-12. My other half stayed home from work that AM to help with the delivery. At 11am, when no toilet arrived, he called them and asked what the score was. They said they'd call him back shortly to let him know.

According to Wayfair's sales rep, "a situation like this does not happen very often." Regretfully, the company's incompetency makes me wonder whether or not they can reconcile their own mistakes. I made my purchase on Tuesday, July 3, 2012. According to my Wayfair email confirmation, my item would have shipped from "the warehouse." I was told by email confirmation that I would receive my merchandise 2 weeks later on July 17th. The date came and went without being notified of any delay, delivery extension dates, backorder, etc. This was a summer season purchase useful for the warm weather only. However, after waiting 2 weeks and making four unsuccessful attempts to receive a formal cancellation of my item with Wayfair Customer Service, I was finally able to receive a cancellation notice "from our warehouse."

Bait and Switch Tactic - I purchased a sofa from Wayfair through Walmart.com and paid with my credit card. I received an order confirmation. The next day, I got an email stating the order was cancelled due to a pricing error. When I called Wayfair, they told me it was an error and I could purchase the sofa for a higher discounted price. I told them I wanted what I purchased for the price I purchased it at. This is an illegal tactic to get people to purchase and then ask for more money. When I purchased it, I thought it was just a d/c model or something that was marked down, because it was offered for the same price on Buy.com (which I have that webpage saved and printed as well). When I told them what they were doing was not fair and illegal, they shrugged it off. I would like to pursue this. We had a contract - they offered an item at a price which I accepted and paid for. They are now backing out of the deal. I have all the emails and paperwork printed.

I purchased a Magic Garden Loft through Amazon.com that was marked at $138.84. The product description was for a bed, dresser, desk and playhouse all in one. Wayfair attempted to send us a comforter set instead. We contacted them and explained that is not what we ordered. They then sent an email stating that the item was misrepresented/ switched around with the comforter set and that they were sorry and would give us back our money. We emailed back and stated we did not want a refund; we wanted the bed we ordered. They replied that in that case it would be $500.00 and some odd dollars.