Wayfair Reviews

I was disappointed with my experience of buying a coffee table from Wayfair. Upon delivery, I realized the dimensions were not suitable for my space. Even without opening the box, I started the return process on the app. However, I was unhappy to find out that not paying the return fee would require me to travel a significant distance to a return location. Initially, I thought of using their credit card for other purchases, but given the issues, I plan to cancel the card as soon as it arrives. Thankfully, I found what I needed on Amazon, which has a much better return policy. Potential buyers should think carefully before purchasing from Wayfair due to their less-than-ideal policies.

Although I was given mixed information regarding the acceptance of my cancellation, ultimately, they accepted my return and provided a full refund. They were very professional, helpful, and apologetic. I would still caution one if they had doubts about their purchase as their 3rd party set-up restricts their refund policies.

I just got off the phone with customer service. They ended up refunding me the wrong amount when she corrected it. She still was wrong leaving $27 in their hands as opposed to mine when I asked why she told me that it had something to do with shipping and FedEx and as much as she explained it to me the more and more I got confused. Basically, I returned something that I never even opened up as soon as I saw it it was the wrong color. I put it back in the box and I followed the instructions to the letter.

I wish I could leave zero stars. I ordered a 3-piece quilt set -- full/queen size quilt and 2 shams. They arrived today. The box was 17"x7"x9" -- at first I thought only the shams had been delivered but no, it was the full set! The "quilt" was in no way a quilt--it was two sheets sewn together with practically no batting. I contacted customer service, who offered me 25% back and I could keep the "quilt" set. I asked to speak to a manager because I know that I could get a full refund, only to be told that the best they could do is 25% off because the manager and the rep share that same policy resource materials. I succumbed because I didn't want to duke it out with this person, and I told them I would leave appropriate reviews of both the product and the customer service wherever I could.

Trying to order a swing set but won't let me put in my state.

I purchased a physical card for my daughter-in-law for her birthday... It's two weeks later, and she still hasn't received it...only communication is with a bot. I will NEVER purchase anything from WAYFAIR again. They should take FAIR out of their name... No customer service at all... I might add, it was for $200, not insignificant.

Ordered daughter a nice vanity for her birthday. Paid for assembly and removal of packaging. Tweaker looking guy, Ryan, showed up 3 hours late, then after making no progress in 2 hours, he left everything on the floor and just left. Horrible experience. Order # **.

Good Customer Service

BEWARE of Wayfair! The price they show on an item is not the price they will charge you. I wanted to buy a desk that was shown as 289.99 but when put in the cart it showed 319.99. I have spent the last hour doing an online chat and they will not honor the original sale price. Plus they insinuated that I sent them a picture from a competitor's website. Their customer service is terrible and not customer friendly. I will never order from them.

This has to be the worst company for customer service. I have no problem with the merchandise. The problem is that the calls go to another country and not only is their English bad, they have a problem understanding us. I tried to buy a storage shed. You have to repeat your personal info over and over. I gave them my email address 3 times and each time they read it back wrong even when I gave J as in John and so on and read it back wrong. I hung up since this was my 4th call. I had to call back and ask about the anchors.

We bought what we're supposed to be matching credenza and one was a darker color than the other. Very disappointing.

I ordered a chair for a rental unit located 3 hours from my home and received a confirmation email stating expected delivery on Saturday April 18th. I made the 3 hour trip to our rental unit to receive the item. I checked the item status Saturday and the expected delivery date was now Monday April 20th. Even though I was signed up for notifications, I received none regarding the shipping delay. I chatted with Wayfair customer service and requested compensation for the delay and an early delivery Monday so I could return home sooner. They said they do not compensate for delivery changes and cannot specify any delivery time request to the 3rd party shipping the chair.

This happened over a year ago. I had ordered a lot of stuff from Wayfair, mostly bedding, so when a sale came up for desks I jumped at the chance to take advantage of it. After all, I'd had good experiences in the past and I assumed there would be no problems. The day came and the box arrived. I was very excited as I needed this desk for my computer. Everything looked fine--from the outside, then I opened it. The packing materials looked fine but as I removed them I discovered that there was a deep crack in the desk. It looked as though it had been packaged while already damaged. My reasoning is that if it had been damaged that badly after packing wouldn't the packing materials be damaged too?

Safety Hazard & Zero Support – Wayfair Has Abandoned a Loyal Customer. ​While this gazebo is aesthetically pleasing, the assembly was an absolute nightmare, requiring a professional an entire day to complete. However, the difficulty of setup pales in comparison to the abysmal quality and lack of support. Despite being located 25 miles from the ocean, this unit is already covered in rust. This is a blatant failure of the promised 5-year anti-corrosion warranty. My primary concern is the safety of my grandchildren; I cannot have them playing under a structure that is structurally compromised by rust.

Delivery was due 10th. My husband and I took the day off work and got rid of our old bed. No delivery… I contacted Wayfair and was given promised delivery in 2 days. It’s now 5 days later and wayfair are just giving me the runaround. Absolutely awful company. NEVER AGAIN.

I had a very disappointing experience with Wayfair’s delivery service. I ordered an expensive couch set (a 3-seater and a 2-seater) and paid extra for in-home setup and removal of packaging, expecting a smooth and professional experience. The delivery window provided was 3:15–7:30 PM, but the delivery team showed up over two hours early at 1:00 PM when no one was home. When I spoke with the driver, I asked if he could wait just a few minutes for my husband to arrive and let him in, but he refused. Instead, I was told the only option was to reschedule, potentially delaying delivery anywhere from 2 weeks to 2 months... which is completely unreasonable.

Ordered a outdoor umbrella stand and parts were missing, i.e. post and needed stem and hardware to assemble stand. Contacted customer service and was referred to a link for instructions to assemble. This was not the problem. The problem was missing parts. After providing my email address I heard nothing further. I went to a local store and purchased another umbrella stand. No follow up from Wayfair was frustrating.

Updated. They called me back and will take the nearly $3,000 dollar sofa back and not charge me any fees. A bit of a hassle but, considering other reviews I have read about their delivery service, maybe they are turning a new leaf!

Repeated issues with billing and customer service. I did not receive any notice before an automatic annual renewal charge, which is required under California’s automatic renewal rules. I only discovered the charge after it went through and canceled immediately. Support initially told me a refund had been approved, then later reversed it days later, stating I had added the membership manually, which is not accurate. It auto-renewed after a year with no warning. Customer service responses have been generic and unhelpful AI slop, and resolving issues has required repeated follow-up.

I had a very frustrating and disturbing experience with Wayfair. I purchased a product that arrived defective, and despite purchasing a warranty, I was unable to get proper support or replacement parts, as guaranteed. I wish there was a mad-face option too. Zero stars. The company would not provide replacement parts or arrange proper pickup of the defective item, even after I was told they would. I was told by at least four different representatives that my refund was “being processed,” among a plethora of other things but my refund never materialized.

I have always been a satisfied Wayfair customer. I've purchased everything from garden gnomes to beds. Now, I am very disappointed and will not purchase from them again. Last week, I received three boxes containing items I DID NOT ORDER. When I spoke with customer service, I was told that I could return the items and would receive a refund MINUS OVER $50 FOR RETURN SHIPPING. Now I'm concerned that I may received other items I did not order.

April 2nd I ordered a bike for my son's birthday. The only thing I had for him. I received an email April 9th stating it was coming, never came. I emailed Wayfair support. Never received a response. Today April 10th I look at my wayfair account. The status of the bike shows delayed. Later in the day I checked again. It finally said backordered till June. Never once did wayfair email me updates. I called today and the customer support just refunded me supposedly. I'll have to watch for that. No communication, nothing. Just complete lies, misleading sales.

This is worth a read! Hard to put into words how bad this retail experience has been. Bought an Emma mattress, didn't like it, tried to return it. At first, I was told I couldn't return the item, and it is non-refundable. After successfully arguing this point with them using Wayfair's own terms and conditions, they agreed to collect and refund the mattress. I'm told I'll get a call from the collections guys before collection. No call. Guys turn up, can't take the mattress because they were never told they're collecting a mattress. No room, seemingly.

I usually hold back on writing reviews, but this recent experience has compelled me to share my thoughts on exceptionally poor service. After investing over $5,000 in merchandise from Wayfair, I anticipated a seamless purchasing process. At first, everything appeared to be in order, but that quickly shifted. I received a text indicating that an assembly person would come on Wednesday at 8:30 AM, which led me to believe they would take care of assembling the entire bedroom set. It turned out that this person was only responsible for attaching the bed rails, while the person assigned to assemble the bed wouldn't arrive until the 11th. It's incredibly frustrating that the initial message didn’t clarify this limited scope of work.

Horrible. Ordered nightstands. Put together, and was missing parts. Called immediately and was told 10 days replacement parts would be delivered. One month later still not received, so I called, spoke to a CS rep and she promised me 2 weeks or refund. Never received and no refund. Put a credit card dispute to reverse, but too late. Never buy from this shit company. They don’t honor their word or products. Pathetic.

Please beware when purchasing furniture from Wayfair. It may look ok at first for the price but it falls apart quickly and if after 30 days they do NOT stand by their products.

Extremely disappointed with this experience. I intentionally ordered this nightstand from Wayfair at a higher price because the original delivery date worked for my needs. Since placing the order, the ETA has been changed three different times, and it is now marked simply as delayed with no clear delivery date. The most frustrating part is that the item has not even left the warehouse, yet when I contacted customer service, I was told I could not cancel the order because a shipping label had already been created.

Delivery is awful and Wsyfair does not care. Once they are paid, the delivery is of no concern to them. Customer svc rep was rude and not helpful. Spend too much money to receive unprofessional service and not receive your items!!!

I ordered a couch from Wayfair. When ordering, it did not say the item was out of stock or low stock, it let me purchase like there were no problems, but every time I looked, shipping was delayed. Called customer service they gave me some BS about oh, sorry, it will ship in the next few days. They lied. It kept getting delayed and finally, the last message said it wouldn't be shipped for a few months.

This is not how returns should work. It feels disorganized, inefficient, and unnecessarily difficult. Save yourself the time and frustration. Don’t shop here.