Wayfair Reviews

Ordered a dark brown loveseat to go with my dark brown couch. They changed the color without my knowledge because they were out of stock on the dark brown. They then wanted to charge me $150 for returning it. Never talked to a real person. Just a bot. Horrible all the way around.

What a Sorry bunch of crap WayFair is. Don't try and return anything. They delivered my items 2 days late and wanted me to pay 30 postage to return even though it was their fault. DO NOT USE WAYFAIR. Temu is better. LOL

I am extremely disappointed with my experience with Wayfair. I purchased a mirror and clearly advised Wayfair that the delivery location was a business, not a residence. I provided the business hours and days of operation, and Wayfair acknowledged receiving this information. Despite this, I received an email on a Sunday stating that my delivery was scheduled for that day, when the business was closed. I immediately contacted customer service, explained the situation, and they rescheduled the delivery for Wednesday.

I ordered a tray. It was sent to an old address. I called as I tracked it to say it was sent to the wrong address and stop delivery. WAYFAIR said it was possible to do but I had to call FedEx. I called FedEx and they said it was possible but WAYFAIR had to do it. It's still sitting at the old address and my money is down the drain. WAYFAIR couldn't have been worse dealing with all of it. She repeated the same script over and over. Horrible!! There basically was no such thing as customer service.

I just purchased 2 end tables for 179$ each. They delivered these from Ashley Furniture. At Ashley Furniture, price for each table is 149 #, which is difference of 30 $ each. I called the customer service to adjust the price, and their supervisor rudely said that that they cannot adjust the price even if they lose their regular customer. It is a surprise for me from a big retail company like Wayfair.

I purchased a table from Wayfair and, almost immediately after receiving it, watched the price drop by nearly $100. While price fluctuations happen, what is most troubling is Wayfair’s apparent unwillingness to stand behind its customers when those fluctuations occur within such a short timeframe. When I contacted customer service, I was initially led to believe there might be a resolution forthcoming and was told I would receive communication from the manufacturer. After waiting, I was ultimately informed that Wayfair’s “current policy” does not allow price adjustments after an order is placed. In other words, despite the fact that the exact same item was being sold for substantially less almost immediately after my purchase, Wayfair chose to do nothing.

We received a Wayfair gift card. Easy to redeem you ask? Not a chance. Can only be redeemed by establishing an account - name, email, cell phone number. Their excuse is that the card balance is put on your new account and then it can be redeemed. Staff/managers were understanding but incapable of doing a stand-alone redemption. Pain in the arse, felt bad for the customers waiting in line...

How can any online store this large tell a customer that it ‘never happens’ an item picked up by FedEx - disappears and is not delivered? And then the only option is to open an investigation and there is no plan to immediately re-ship the item and cancel the previous item/have FedEx return it? Shame on you Wayfair- worst customer service ever. Guess I am not the only one with such issues- based on the hour long wait time going through hoops with customer service.

Wayfair website changed a color selection I made on an item - once I saw the color had been changed - I instantly canceled that order and ordered the correct color. Wayfair refused to cancel because they said it was already shipped! In less than 10 seconds? Really - this company is not one to do business with - terrible customer service!!!

Attempted to gain access to the Wayfair Website but first had to verify I was human. I was told to hold the mouse button down for a short period of time, I do so and was told to hold it down again. Once again I completed the task with flying colors only to be told to once again to hold the button down. It was at this point I figured I was being trolled by a robot and gave up! Do better Wayfair.

Just wow Wayfair. We tried to cancel an order placed within an hour and was told it was too late. We got the box and now we are being charged over $80 to return it unopened. What terrible customer service! I reached out to ask about a store credit in place of return shipping but was flatly denied. They don't care if they lose our business because I made it clear we would not order from them again if they did not do something to fix their bad policy. They told me to have a nice day! Please save yourself the stress and buy Amazon! Their customer service returns are the best! Wayfair is just bad business! Can I give no star!

Customer service is absolutely awful! If you want to return something, they’ll tell you that have to use their specified shipping which is conveniently five times price of product. If something breaks after short period they will tell you they’ll replace it, and to watch your email for confirmation. When that never comes, then they say it’s out of stock and there is nothing they are able to do. Their responses are very AI generated also trying to placate you so you’ll just go away.

Ordered a planter from Wayfair, Delivery date has been changed 3 times and still no delivery. Has been well over a month now. Called customer service twice and was told system was down, call back tomorrow. Would never purchase anything from Wayfair again. Amazon may not be perfect but are leaps ahead of Wayfair.

Very disappointing experience. I ordered a loveseat sleeper on May 17, but Wayfair cancelled it due to "unavailability." Two days later, the same item was listed again, so I reordered it, only to be told it was backordered. After that came repeated delays, generic responses, and no clear delivery information. Even after escalating the issue, I received only template replies. The biggest problem was the inaccurate inventory information and poor communication. Wayfair could not provide a delivery date, offer a suitable alternative, or adequately address the issue. Based on this experience, I have little confidence in their inventory management or customer service.

Have been a long time customer of Wayfair and overall have been satisfied until recently. The quality for the price is excellent (most of the times) and shipping is typically fast from my experience with some exceptions, but they are up front if something will be shipped much later. Now for the bad part, their customer service is terrible. They are typically respectful but their willingness to help is opposed by either them not caring or Wayfair policies not allowing them to fix simple issues. They seem to rather lose customer than help them which in the end has an impact on their bottom line. I can go on about how bad my experience has been with my last order and getting customer "service" but it would be very lengthy. Again, you pay for what you get. So expect bad customer service if something happens to go wrong with your order.

I recently purchased a mattress from Wayfair, LLC manufactured by (Alwyn Home SKU# CEVN1000) based on the product description and marketing materials, which stated it was made from CertiPUR-US certified polyurethane foam — a standard I trust for safety and environmental compliance. However, upon receiving and inspecting the mattress, I discovered it was filled with animal hair, which are coming out from every sides. This was never disclosed in the listing. This omission is misleading, fraudulent, unethical, and raises serious health and safety concerns. I contacted Wayfair to address the issue, but they refused to work with me toward a resolution. This has resulted in both financial loss and a complete loss of trust in the brand.

Are you still going to put my couch together? Nobody has showed up.

Ordered outdoor patio set. Table came in waiting for chair after 3 weeks. I called Wayfair after I saw they were delayed. Was told they had them in stock and they would investigate why they weren't shipped out. Was told if I didn't get a email by Friday to call back. Monday called again. Told same thing. Called that Thursday to cancel order. Was told they were on backorder and came in waiting for FedEx to pick up. Ended up seeing the same set at Home Depot for $1000 cheaper. They said they didn't price match. Be aware before buying from Wayfair. You will not get a straight answer and will pay more than if you shopped around.

After ordering an advertised item, Wayfair accepted payment, but subsequently cancelled my order due to "product no longer available". Meanwhile, the item was reposted to their website at three times the price. This is misrepresentation and breach of a legal purchase contract. Instead of honoring a legal contract, they offered a 10% discount coupon. Shop elsewhere.

This has been the most stressful situation ever!!! I ordered 1 theater sofa 2 TV stands a dining table and chairs, another sofa and rug and living room table with assembly, not cheap. Living room table was delayed or lost, had to reorder all the other furniture was left outside the front door. They won't even bring it in. I had to beg them to bring in the large sofa. I scheduled the assembly, but no one showed up! I took a whole day from WORK to get this done. Had to call in and was told the worker had to go home. Still on the phone trying to schedule things that should have already been assembled. My gut is telling me to just send all of it back.

Have been happy with past purchases, but recently purchased a sofa set that was defective. Wayfair said it wasn’t cost-effective to replace, so I was on my own. No follow-up with a partial refund. Won’t do business with them again.

I ordered blue pillows that looked like a bright sort of tealish blue. They are not like that. They are like a dull grey blue. I try to return them and get this guy from India who tells me I have to go online and fill out this whole return form. He leads me to this random website that doesn't have Wayfair's name anywhere on it and we just didn't want to get hacked. I asked if he could just send me new pillow covers in yellow and he says I have to fill out the same form. Way too much work for these cheap products. Easy return systems like Amazon is way better to use! Never again.

These lights look great! However one has burnt out on the top end. I contacted Wayfair several times via chat, email and phone and they will not resolve this issue. The website page clearly states: Warranty This product comes with a 3-year warranty for your rights and benefits as a customer, satisfaction guaranteed. However this is not true. Wayfair tells me it's only a 30 day return. They then transfer me to the manufactures phone and it ends up being a disconnected line. I call back and they make an exception however don't even send enough wayfair credit to reorder the replacement. So now I'm expected to pay more just to get this warranty done. This is a scam. It's bad business and they should treat their customers better. The light should last for more than 1.5 years. I'm very disappointed in this transaction and do not recommend shopping on wayfair. They are crooks. Ordered On: September 25, 2024 Wayfair Order #**

I always thought Wayfair was a great company. Their way to solve issues was to send an entire new unit. I bought 2 marching cabinets. I put them together which did take days. I got towards the end and found the last door had holes on the wrong side. I contacted customer service. I only wanted a new door. I was told the door by itself would take a long time to get, will I accept another cabinet to replace the door. I told them if it was faster send a new unit. I didn’t want a new unit. I received it and looked for the door. It turned out the unit was not what I had. It was a totally different unit. I was told if I wanted to drill the holes in the back by myself, then I could get a percentage refund. So now I am stuck either way a door that has holes on the outside.

Wayfair is now partnered with Angi, one of the worst companies on planet earth. Years ago I needed a handyman, and Angi sold my phone number to spammers and made my phone unusable - I had to switch numbers. Then, when I saw Wayfair had partnered with Angi, I thought maybe it had changed. Boy, was I wrong. Angi is still a despicable company and untrustworthy brand, and Wayfair is damaging their own brand by association. I ordered two small curtain tracks, which would obviously be installed by one guy. I paid for Angi to have someone install them, and instead of hiring one person, Angi hired two for the same job. I only received messages from one, and he came and did the job, but charged me extra for having to do the second track. It was a 30 min job.

My experience with Wayfair customer service was incredibly disappointing and unnecessarily frustrating from start to finish. What should have been a simple request regarding a price adjustment turned into days of contradictory information, poor communication, and a completely mishandled return process. I originally contacted Wayfair because a dining set I had just purchased — before delivery — dropped nearly $1,000 in price. I reasonably asked if they could offer store credit for the difference rather than forcing me to return and repurchase the exact same item. Instead of working toward a customer-friendly solution, I was told Wayfair does not price match.

Very disappointed with Wayfair customer service. I was told by one associate that I could use a 10% discount code, only to later be told by another associate that I couldn’t. The live chat system is extremely frustrating — if you accidentally leave the page, the chat disconnects and you lose the conversation. Since Wayfair doesn’t keep a log of previous chats, I had to repeatedly explain the same issue to 4-5 different associates over the course of an hour, only to be told there was “no solution.” To make matters worse, they couldn’t even send me the review/chat link afterward due to a supposed “technical glitch.” Overall, a very time-consuming and disappointing customer service experience.

I made an order with 6 recliners and I paid for the assembly service with Angi. I made appointments for the third party to come and assemble. Wayfair included chair and stool assembly on my order which is not right and the angi pro comes in and tells us that this is not the right thing and leaves. In spite of me making multiple calls to Wayfair and also Angi, no one gets this resolved to have my recliners assembled till now. This was my first time placing an order with Wayfair and also paid for the reward membership which is just a waste. Worst customer service, I would give no stars.

THEY SUCK!!!! DON'T BUY FROM THEM! Clicked on an email link about joining their "Rewards Program" just to see what it was. NEVER PLACED AN ORDER FOR IT, but found out by email that somehow an order for the rewards program went through without EVER entering a credit or debit card#. I immediately went to the order and cancelled it, but it said the membership is still good until next year. After speaking with several reps including a manager, they all gave me the same BULLSHIT responce that it cannot be canceled. I will be contacting the NY’s Attorney General, the Consumer Fraud Dept, the BBB and every other service I can find as well as calling my bank to stop the payment!!! This is total bull$hit and fraudulent deceptive marketing!!!

During the last 7 years, we bought close to $20K of merchandise up to now with satisfaction. Now I had to call twice to correct their mistake on delivery address (very important). Then they gave me a delivery date of today, but with the tracking I noticed that it is only going to be delivered next Monday, 2 days from now and the tracking said it arrived in a depot at 2.10 am.. 3 hours from the delivery address?? I called their customer service and the lady didn’t have any answer as to why it was there without being moved! She never offered to contact FedEx or anything, They used to be much more helpful and efficient than that.