Wayfair Reviews

Very disappointed with Wayfair’s price‑adjustment policy or lack of one. I purchased the Ellettsville Sideboard two weeks ago, and the price has already dropped by $666. When I contacted customer service, I was told they do not offer refunds or credits for price differences. Their only suggestion was to return the item once it arrives.

If y'all buy something from Wayfair be prepared to pay to send it back. Even if you canceled it, and they confirmed the cancellation, and sent it anyway, they're going to charge you to return it. I have been an good customer of theirs for many years. They don't care. They absolutely do not care. Never again.

I bought an air conditioner from Wayfair, after just over a year the unit failed, way fair said too bad tough, I bought an air conditioner from Aldi and have used it for five years and it has never failed me. I will never buy from way fair again!

I purchased a kitchen island rolling cart & paid for professional assembly. Was cancelled on twice, had a no show as well as a no call to reschedule! It was near impossible to actually speak with someone about the matter & every time I contacted them about the issue I had to give the description & order number over & over again! Will never do that again!!

I purchased an item from Wayfair at a discounted price, and my order was successfully placed. I did not cancel it. Wayfair later canceled the order because of a shipping/fulfillment issue on their end. The frustrating part is that the same item is still available on their website, but now at a higher price. I contacted customer service and asked them to honor the price I had already purchased the item for. This was not a normal price-match request—I had already placed the order at that price before Wayfair canceled it.

I cancelled an order with a coupon. Now they won't honor it since it was technically "used." Really...You just lost my business.

I was trying to get a $5 coupon and these thieves charged me $29 on a subscription that I never wanted. Went straight to payment on PayPal without any way for me to cancel it. Now they refuse to cancel and told me there’s nothing I can do. I already contacted American Express.

Wayfair actually does not deserve any stars at all. I tried using their chat online to ask some questions on if they ship furniture to my State, they asked for my address so I typed it in and they never got back to me. Sounds to me they don't care about their customers or want new ones.

First time and last buying with this company. Worst of the Worst customer service. So hard to make a return. They are in Morocco and trust me they don't cooperate. No more.

I ordered an armoire from Wayfair about a month ago, and it has been one of the most frustrating shopping experiences I’ve had. The first armoire arrived damaged, so Wayfair sent a replacement at no additional cost. Unfortunately, the second one also arrived damaged. Both deliveries were scheduled early in the morning for my convenience so I could still make it to work, but I ended up having to cancel work twice because of these deliveries. To make matters worse, I was expected to pack the damaged furniture into five large boxes for FedEx pickup. That is an unreasonable amount of work for a customer when the damage wasn’t my fault.

They don't allow returns for defective products. I ordered a Hamilton food steamer. The day after I received, I tried using it. It stopped working. Day 1. Their website says they take returns but it is false. They don't. There is no customer service to speak to but a chat. The customer service chat can take up to 15 minutes to respond to 1 question. After 1 hour, I couldn't get a straight answer about their return policy. All they do is give you the manufacturer number to call. I tried customer service a second time & exact same issue. The customer service maybe Ai? I've never heard of a major company that doesn't accept returns on defective products. I filed a complaint with BBB. Wayfair responded & said they would be taking care of. They haven't. I highly recommend that you don't buy from Wayfair.

On 7/27/26 I ordered a Sintered Stone dining table (item# W117904335) and under the item it state "free full services" and when I checked out, it gives me the option to pick service which stated and quote: "(FREE $99.99: Full Service Delivery We'll carry your item(s) to a room of your choice, assemble (if needed), and remove all packaging – an effortless and stress-free experience."

Absolutely useless and terrible customer service. They shipped the wrong item to us, then after an hour talking to customer service agree to pick up the item from our house and ship a replacement. I confirmed our address and the pickup was scheduled for the next day. After they didn't pick up the package I realized they had put in the wrong address. Not the address it was delivered to and I confirmed. Contacted them and was told even though it was their error, I had to contact FedEx and figure it out. Then, I checked the replacement item and saw they had also put the wrong address there. I contacted them again and even though it was listed as in pretransit they couldn't do anything about it. No solutions or even a coupon. Nothing to show they cared about their multitude of mistakes. So now we have to wait until it is delivered to the wrong address before we can attempt to have it fixed.

Wayfair is USELESS AND A WASTE OF TIME AND MONEY! DO NOT BUY FROM WAYFAIR. Their arrival dates are BS and they won't reimburse you for lost time if you miss the assembly date because the wayfair website said it would arrive on a specific date.

I was on a “waiting list” for an end table that I wanted. I received an email and went on line to order it at that time. I was having trouble completing the sale so I had to use chat. They helped me complete the sale. At that time I found out that they only accept tax exempt for business accounts & not personal accounts. (My husband is 100% disabled military) They do not give military discounts either. Once the sale was complete, I received an email confirming my purchase but the item was out of stock & it would be sent to me when it was back in stock. (approx 15 weeks!!)

Purchased a Pizzello pizza oven through Wayfair. Used it only occasionally (three times) before the lighter/sparker quit working. I contacted Pizzello. Their customer service "thing" said, "Sorry, we'll take care of that." After exchange after exchange they said, "Nope, we're not going to take care of this." If you want a pizza oven buy an Ooni or some other reputable brand. I am left with a very unique looking boat anchor.

I ordered a mattress 3 weeks prior to company visiting from out of state. I was told a delivery date of the 16th. It didn't show and it was pushed to the 17th-18th of the month. I chatted with customer service to get a guaranteed delivery date, and was told the 18th. On the 19th it was pushed to a 22nd delivery. And by that time it would be too late. I had to jump through hoop after hoop to get it canceled. Then with a confirmation number of being canceled, it showed up on my porch on the 25th! I just spent days jumping through even more hoops to get it picked up and returned. It's STILL ON MY PORCH. Wayfair told me to contact FedEx. FedEx told me to contact Wayfair. Email from Wayfair had a phone number listed for help, missing 3 digits!!! Couldn't call anyone. Ridiculous. Ended up ordering the exact same thing on Amazon and it delivered a day early! Wayfair has officially lost my business.

Zero stars if I could. Sent packages that had been torn opened. They slapped on some packing tape and sent. One item was damaged. Security Tape on others were opened. They wanted me to pay return shipping. I refused. It then took 22 texts for them to send the 3 FedEx labels. I watched the driver take them 3 packages. Now they are not refunding me for one item. Said they didn’t get it. THE WORST

I have been using Wayfair for years. Sometimes they sell good stuff but recently I have some really bad experiences. One time they sent wrong area rug (I bought black and white and they sent colorful area rug with multiple colors). They tried not to return that and put “hold” on my return item for 3 days I think but I kept calling them and then they returns it after 10 days for phone calls. The representatives always pretend they are helping out but most of the time they are not, they just try to avoid bad rating on their surveys.

I ordered a wood spice rack a month ago. Every time I checked the website it says “delayed”… no explanation! I also bought the Wayfair Rewards program that I joined to get better price. I finally cancelled the order (never got explanation on delay reason) but was told they couldn’t refund the $24+ spent on rewards program. So, I didn’t get anything tangible but it cost me $24+!! I won’t buy from them again!

I would give zero stars is I could. Buyers beware of Wayfair's corrupt business practices! Be aware that if wayfair sends you items that are broken during shipping... and if the boxes are destroyed.... The customer is responsible for purchasing new boxes and returning the shattered, broken and bent items back on their own dime before they will issue you a refund.... even for a small dollar amount like $57. Wayfair is built to steal your money with their corrupt policies. All of their products are cheaply made overseas. The quality is awful, yet the prices are not cheap. This is cheap garbage made for pennies overseas and it shows! Shop elsewhere.... Even temu is better!!!

If I could give zero stars I would. First time ordering, furniture came in damaged box, missing hardware... weeks to resolve. Customer service started off very responsive, but then stopped responding completely. Use any other online store... NOT Wayfair. It's terrible!! Nothing but a headache.

I ordered a $1,500 couch set. I received an order confirmation and an order cancellation at the same time. I called support. She couldn't tell me what happened but "fixed" it for me. I looked at my card, and I now had two $1,500 charges. I called support again. She "fixed" it for me. I looked at my account, and I now had nothing on order and still had two $1,500 charges. I called support a third time. This time, she wanted to add a third $1,500 charge to my card to reorder the set that they canceled twice for no reason. I said no. I then had to talk with finance to get my $3,000 returned to my card for absolutely nothing. In total, I spent about 90 minutes arguing with people who spoke horrible English.

I went online to buy another set of sheets that turned out well, They were out of stock. When I searched for other options they were also out of stock on all sizes and all colors. Why were they even listed? What a waste of my time! When I tried to contact customer service they only option is the chat and that doesn't work unless you create an account. Going around in circles! Definitely not the Wayfair of the past. So sorry.

I ordered a deck box. Shipment came, wrong item, supposedly exchanged it but new shipment brought the identical wrong item. Third time a deck box arrived but upon assembly it was not the size I ordered!

On the 5th of July 26, I ordered a faucet for my bathroom that was on sale. When it came, it was the wrong item. It was a variable length curtain rod. So I called customer service, told the agent what happened and we embarked on a lengthy and complicated attempt to take a picture of what was shipped, downloaded somewhere, I have no clue where but never got to Wayfair. So, the agent was very polite and told me she would send a return label via email and send a replacement faucet. It is now 7/15/26, and have not gotten the return label nor the replacement faucet. Stay away from this company. They are rip off artists. I guess that's the only way for Wayfair can make money. I am calling my credit card people and removing that charge.

Just spent over 60 mins on the phone disputing additional fees on a closed out account. They are literally trying to keep my account open with fees after paying the balance in full. THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!

If I could leave a negative 5 stars for Wayfair I would...I have been having issues with Wayfair since May...My first package which was a 5-light light fixture was delivered to my home after weeks of waiting in horrible conditions. The box was broken up and the Styrofoam inside was broken up...The packaging of the item was horrible anyway with a very thin box and Styrofoam that crumbled as you touched it.. Very disappointed with the makers of the light fixture for charging so much money for the item just to send it out in flimsy packaging..

I purchased the zero gravity bed frame from Wayfair around the 9th of May 2026. I received it around the 13th. I don’t get around to putting it together until the 16th due to work. I went to use the raising function around the end of June so I could watch tv and none of the functions worked anymore. I checked to make sure it was plugged in, and it was. I checked to make sure all the cords were plugged in to the computer center, and they were. However, there is a malfunction in the line somewhere because if you have the fist part of the plug by itself the brick has the green light. If you plug in the second part that controls the bed the light goes out. I contacted wayfail to let them know about the issue and they told me it was past the 30 days and too bad. I have had the bed less than a month and a half and it has quit working. I think it’s BS that you aren’t standing behind a product you sold me that I am still paying on. FU.

Horrendous! I moved to Florida on Tuesday Tuesday, June 30. We ordered a bedroom set, and it left the warehouse on July 6. I kept getting nonsense. Updates as to where the FedEx truck was. I finally spoke to Tavan, a manager at Wayfair, and he could not be more accommodating than Judy offer us a 10% discount for the future. Disgrace! I’ll never order anything again.

I purchased a $3,700 entry door from Wayfair. It arrived with multiple defects, which I reported right away. They said replacement parts would be sent, but they never arrived. After weeks with no resolution, I proceeded with installation. About a month later, mold began to appear along with air leaks and other issues. I contacted Wayfair again today, but they refused to take responsibility. I’m sharing this because I don’t want others to go through the same thing.

TERRIBLE customer service. They only have a 30-day warranty. The products come in too many pieces and the instructions are hard to follow. I purchased an expensive patio set. One of the cushions on the ottoman is fraying and came unseamed. They will not replace the cushion cover. It is only 3 months old. You cannot speak to a person - only chat. I will not purchase anything again and do not recommend them.

Because Wayfair cannot delay delivery (they want to charge more money, of course), I had a bed frame and headboard delivered to my house. My son is moving August 1 and I PAID for assembly. They won't do the assembly because of the it is at a different address than the delivery address. Worst ever, never again. And I guarantee that Wayfair will do absolutely NOTHING about this. The supervisor wouldn't even get on the phone with me. So bad. A computer can run that department since they can't make any changes. And since my receipt does not reflect my issue, please feel free to listen to my conversation from today with your assembly department.

You can’t trust the delivery dates. On the delivery date, order status changed to “delayed”, customer service said there would be a new status in 8 days!!!!! By the way, refund takes 3 to 5 business days, of course!

Purchased multiple items. Washer, king sized box spring and mattress. Washer was fine. Box spring delivered immediately. Not a problem. Paid for installation of new mattress and removal of old one. Confirmed at order that this would be seamless. Understood box spring was separate but mattress delivery/removal was to be simultaneous. Did not happen. Tried to remove mattress on 7/8 with mattress "estimated" to be delivered by 7/17. That is nine days I would not have a bed.

I placed an order for an item on Sunday, item set to be delivered Wednesday, got a notification that the item was cancelled TODAY ON THE DAY IT WAS SUPPOSED TO BE DELIVERED, contacted customer service, was told the item was not available at the time I ordered it. Hmm, why did you accept the order and give me delivery information? I looked online, item still available at $80 higher price. Obviously item was cancelled because Wayfair wanted more money. Dirty business practice. Now they hold my money hostage as I wait for the refund for 3-5 business days.

Yet more shenanigans of product being delivered with missing parts, having to reschedule assembly four different times including someone saying they SLEPT through the appointment to come out for it, difficulty canceling the order, and them expecting me to pay to ship it back.

Awful customer service. Completely useless to help you if order is lost or delayed by more than a week.

Do not buy from Wayfair. It’s been a nightmare. I ordered a couch back in April and the couch has bedbugs. I’ve been arguing with these people for them to help me and they tell me somebody is gonna contact me by email in 710 business days. They have lost their mind. I thought I was the only one. Come to find out when I went and looked on the reviews, there’s so many people that purchased items from Wayfair headboards, mattresses, rugs, couches, and they had bedbugs and there’s thousands of reviews about it. I repeat do not buy from Wayfair. They told me the only way they would help me is by me having someone come to my house and verify that the couch is full of bedbugs which I am because if they think I’m playing, I’m not I want my money back and some. They’re gonna exterminate my whole house and some. This is unacceptable.

I ordered a Serta Loveseat and the next day it was on sale for $90 less than I paid. I contacted customer service and they said they would not match the sale price. Now, 10 days later, the loveseat is $200 less than what I paid. The loveseat I ordered still has not been delivered but Wayfair will not do anything to make up for the difference. Honoring the sale price protects customer loyalty and builds trust. Many leading retailers offer formal price protections for this exact reason. Because Wayfair will not do anything to rectify this situation, not even a store credit, I will never shop at Wayfair again and I will make sure my complaints are posted on as many review boards as I possiblly can along with all my socials. Shame on you Wayfair!