Vistaprint Reviews

Some charges showed up in my bank statements over a period of 14 months. I complained about it here, and Vistaprint refunded me fully within two weeks and sent me a letter of apology. Well done Vistaprint. Thank you for quickly correcting this problem for me.

I ordered black t-shirts with my company name, number, and address. The print did was not that readable so the shirts did me no good. When I called, they said that they could try to find me a good deal with another shirt but would not refund my $19.00 for the two shirts I ordered--which I cannot use. They would also charge me extra for any shirt I would get. I have dealt with them for awhile and been happy with the product. But not anymore. So much for public relations with Vistaprint.com.

I ordered some business cards from them. They had four types of shipping: Slow - $5.67, Standard - $9.52, Priority - $13.68, and Rush - $26.20. I paid for the priority shipping. The package was shipped on 4/20/11 from Columbus, OH (2 houses down the road). I still had not received it on 4/22/11 so I went to the post office. They said that the package was mailed "standard bulk mail," which is the slowest way possible. Normal postage would have it delivered within 24 hours from Columbus. I am losing sales by not having these business cards. I could have gone to a local printer and would have had them already.

In doing my taxes this year, I noticed that there was a recurring debit to my account every month starting from June 2009 and ending in July 2010. For the first ten months, it was $14.95, and in the last four months, it went up to $17.95. Upon further investigation I noticed that the charge was coming from a VistaPrint Club and that somehow, they sign you up in their fine print and charge you monthly. I really like VistaPrint's services and I hope that they make this right. The total cost is $221.30, plus the pain of dealing with the mess.

I've ordered cards in 03/24/2011, and I've already paid for this (order nr. **). I didn't receive it yet, although the dead line was on 04/14/2011. I asked for help from the Consulate of Netherlands but they said to me that they can do nothing to help me. It was the worst experience I've ever had in buying from the Internet.

What a shame! Caveat emptor. Buyer, beware. I've always found it interesting how a successful company can sabotage its future because of greed. I recently discovered a charge on my credit card from VP Rewards. I found that Vistaprint had been charging me for services I never received. Granted, apparently it was in the fine print I guess when we placed an order. And they claim that we checked the box for this service. But we never received any form of information as to what we were purchasing monthly for $29.95! No mail or email was received. It at least appears that they were keeping a low profile for what they were charging us for. The shame is that we've ordered lots of products from them over the past few years, but never again. Taking advantage of customers is so short-sighted like me. Just go away!

I absolutely love Vistaprint. I have used them for 85% of my business--from calendars, business cards, banners, pens, and engraved products. My customers love the items, and I love them. My order is correct and on-time with shipping. When I have called in, my issues were handled fast and correctly. Sometimes, the shipping is a little ridiculous and I wish that they would give more lead way with designs. Nevertheless, I am very pleased with them.

I had ordered checks from Vista Print in the past and ran out. I went online to re-order more checks. I was pleasantly surprised when the checks arrived over a week early. However, when I inspected the checks to make sure everything was correct, I realized that the checks were numbered wrong. They had printed check numbers that I had already used. I called customer service to see what could be done. I explained to "Carl" that I had specified (exactly as asked) what check number to start with. He claimed that the "check preview" showed a different starting number than I was saying and basically blamed me for the error since I placed the order online without assistance from a representative.

Vistaprint are as bad as a company can get, without being sued for it! They took my order one month ago. They said it will be delivered on the 12th of March, and it is still processing! Furthermore, they don't have a customer service representatives, no email to send your inquiries to, no telephone to call, nothing. Even if you want to cancel your order, they will not refund your credit. They will give you store credit, meaning that you will still have to deal with them again! Vistaprint is, by far, the worst online experience I have ever had, and I have had a lot of them! No sane person should make the mistake of dealing with those indecent liars.

I ordered return labels on December 21, 2010. Every time I log in to track my order, the delivery date is pushed out farther and farther. The delivery option says "21 days" yet my delivery date is now 2/24/11. That is over 2 months since I placed the order!

I was enrolled by Vista Print into a rewards program without my consent. Once I noticed it several months later, I called to confront them and ask for a refund. I was told on 8/19/2010 that I would receive a refund for the months of 3/11/2009 through 8/19/2010, totaling 12 payments of $14.95 and 6 payments of $17.95 which is $287.10! I have yet to receive my refund and it is 01/24/2011, 5 months later. They have record that they refunded the money, but the payments were never sent to my bank. I have called them numerous times and have records of their names and ID numbers.

I ordered a number of different calendars as Christmas presents from Vistaprint's Singapore website. They arrived in time for Christmas and I was pleased with the quality. Can you imagine my disappointment to find on giving them, that the company had spelled February, "Febuary". This is an unforgivable error for a company that produces calendars.

I order Holiday cards, with a coupon that I had purchased, and I got 2 more calendars. I received an email telling me that my purchase was to arrive on December 17, 2010, earlier than expected. The original delivery date was January 1, 2011, but that day also, has come and gone. Now, the cards are totally inappropriate, as they say Happy Holidays, which have now been over for a while! I wrote asking where my order is, but have yet to receive a response. This is the first, and probably the last time that I will do business with them, which is unfortunate, as I do scrapbooking and digital scrapbooking! This usually means lots of prints and books.

My credit card keeps getting billed for services that do not belong to me. I've emailed back and forth with customer service and they refuse to do anything. I keep getting billed for 2 separate amounts each month.

I ordered this website and was assigned a web address. I have a domain name and want to use that. At first, the website showed up on the web correctly. I have changed the name servers and now I can't even find my website on the web. I am not happy. This should not happen. I'll probably end up canceling the website and ordering another one from some other place. Oh, and I also have hosting, but what good is that if nobody can find me! It's hard to get to talk to a real person at Vista Print. That's a problem.

I put in an order this morning and I was being overcharged. My order is $47.92 but my bank got a difference in money worth $100.00. So, I need this cleared up. Send me a phone number so I can call when I can't get it right. May God continue to bless you.

I have spent over $100 so far with Vistaprint CA with no issues thus far. I always read the fine print of any web site and take screen shots of everything so that I have something to fall back on for proof if necessary. I look forward to receiving my goods every time because of how good everything looks. My only issue is how prices of everything in my cart changes from browser to browser or by just logging into my account from one day to another but I have never felt as if I was being scammed.

I ordered a photo wall calendar as a present for my parents. I received it today and to my disappointment, noticed that two photos within the calendar had been distorted. Therefore, ruining my surprise present. I would appreciate if I could be compensated. If a proof is required I can send a scanned copy.

I was offered free business cards, but, of course, there was a charge. Now, I am constantly getting email from them and there is no shutting them off. There is no way from their website to tell them to go away. I have no use for such business practices.

I have done quite a bit of business with Vistaprint. I find the quality of their products to be quite excellent and their shipping time for me as been more than satisfactory.

I have done quite a bit of business with Vistaprint. I find the quality of their products to be quite excellent and their shipping time for me as been more than satisfactory. My only complaint or issue with Vistaprint is that everything I design a project for them to print for me, they always find a way to put their logo on my work. I called and emailed them about the matter. They promised and assured me that it won't happen again. But, the very next order, there's the logo again. They are fast to issue credits but my customers have to wait for a clean product.

I placed two orders for Return Address Labels on December 10 - ** and **. Last Thursday, I received 130 of the second order and notification that the rest of the two orders would be delivered by December 16. I was hoping to use them for Christmas cards, but I would still like to receive them especially since they have already been paid for!

For weeks, I worked on a photo book on the Vista Print website. On December 2, I ordered two copies of the book I created. They were to be very special Christmas gifts for my grandmother and daughter. The total cost was $65. The order details said they would arrive on or before December 16. On December 17 I checked the order status and it said they had shipped. On December 21, when I still had not received them, I called customer service. After speaking with three different representatives, and being kept on hold for many minutes, I was told that they were having a problem with these books.

My account # is **. I ordered business cards and nothing else. You keep billing me $4.99 a month for something I did not sign up for. This has happened 3 times. I have no idea what this charge is unless it was some hidden charge that you did not make me aware of. Please take care of this and refund my money and take me off any lists that you have put me on without my knowledge.

I ordered letterhead with a special Vistaprint image on 11/30/10 for a mailing that I needed to put in the mail by 12/09/10. I paid for 7-day delivery and my Vistaprint confirmation said I would receive my order on or before 12/06/10. My order didn't arrive until 12/10/10. I wasn't able to get my mailing out on time to promote our 12/12/10 event that was publicized everywhere with this particular Vistaprint image. I would have paid for the 3-day shipping if I had a reason to believe that the order wouldn't arrive in time. I had never had this problem before. I contacted Vistaprint and they refunded the shipping cost to me. But that was a drop in the bucket compared to the donations that could have come in as a result of this concert.

I purchased some calendars from Vistaprint. I gave my credit card details for the invoice amount of $70.23. However, my credit card has been debited by $90 plus come currency charges!! I go in through the vistaprint site which is in my favourites, so I am wondering if they have charged me for some other country's currency! A major problem is that there is no contact for them. I tried customer service and had one reply that gave me a fax number to fax my documentation to but there is no area code with it and every day I ask customer services (email is the only contact I can find for them) to tell me what country/area code the fax number is for.-But for 2 weeks now, I have no answer and they have taken an amount I did not agree to out of my credit card. I did not agree to pay in any other currency or the amount of $90+.

I have used Vista Print with no issues whatsoever. There is a phone number to call and I always get right through and they are very helpful. Everyone needs to be more careful when they are ordering from any website. I actually accidentally ordered a magazine subscription because I wasn't paying attention. I do not blame Vista Print for me not paying any mind to what it is in the background.

On November 30, 2010, I attempted to place an order with Vistaprint for 50 greeting cards with envelopes and 50 return address labels. I entered all the information on Vistaprint's website. I was in the process of ordering when a screen came up and asked me if I wanted to order additional cards and labels as a "bonus". There was no other information on the screen to say that I would have to pay an additional cost for the bonus items. And there was no information stating how many additional items I would be getting. I clicked on "order" for each item, because the screen didn't seem to give me another option to continue with placing the order. I just wanted to get the order moving. Meanwhile, I thought I would be charged for only 50 cards and labels I was ordering. And I thought the extra items would be free since they were listed as "bonus" items.

I ordered a rubber stamp from them which works fine. But the business cards are terrible. The writing is so small that I can't see my name; address;phone number; and e-mail address.The cards are so bad, I can't do anything with them.They also did this terribly small printing on an area of the card that has a dark background. The alignment is also off.

When I ordered business cards from Vista Print the price was charged and I paid immediately. The company wanted me to try a website for 1 month free. At the end of the month, I could cancel it at no charge. I emailed before the end of the month to cancel the website ** for me. No money was due. I have been charged $4.99 and another $4.99 each month and I have tried to cancel each month. I have bank statements to prove that they have been taken out for 6 months.

Someone has placed an order using my bank card and I never seen the shipment. I have tried and tried to get online to get their toll free number or email to email someone, but cannot seem to be able to get through to them or get the number because their website is saying: Web Page Cannot be displayed. I have tried from numerous different computers and every time that's what it says.

I placed my Christmas card order the morning of 11/29 and it took a week to print out my order of 50 cards. Supposedly it was mailed on Monday, 12/6 and expected delivery date is on or before 12/20. I live in Massachusetts, the same state that Vistaprint is based in. Granted, I ordered using the cheapest shipping, but I feel like they punish you for not spending more on the shipping or they are lying about when the order is shipped. It is now 12/10 and I still have not received my cards. I find it hard to believe that it takes more then 4 days for my order to arrive USPS in the same state. Customer service is terrible as well, the woman on live chat just reiterated what my tracking in my account already said.

Order number *** was paid for by debit card, but Vistaprint will not ship the cards. The cards were ordered on 10-6-10 and after 2 months of emails and untold loss in customers because of no cards, I paid a local company to print the card.

Try as I might, I cannot finish paying for an order in my cart. I cannot email them, you hit the button and it doesn't go through. Furthermore, when I go back to my cart the price for item has gone up. I put so much time into laying out my calendar that I am reluctant to go to Costco but I guess I will. Their website right now is awful! December 7th, 2010.

I ordered business cards, a stamper, and window decal. The cards and stamper arrived. I was told the window decals were shipping separately. When they didn't arrive, I checked the tracking and it indicates they had been delivered to me the same day as the cards. But they hadn't. I searched the website for an email address, a phone number, and contact info and finally found an 800 number. But it doesn't work!

I ordered business cards and a rubber stamp. I wanted to contact customer service and it kept bouncing me back to the question page. I did finally find an email address and did email them about the problem. The problem is I spent money on this stamp and cannot use it. My email address on the stamp is not all on one line. The m for the com is on another line. The business cards that I ordered are really nice looking but the printing on the cards is so small you have a hard time reading it. Either they do not check their work or they have people that just don't care. They are getting their money.

My order has not arrived as promised .l ordered on Oct 26th and my order was supposed to be here by the 9th of Nov. There is still no order or response from Vistaprint; I tried emailing them 8 times with no response, I tried calling them, there is only an automated voice recording that says your order has been shipped . Please someone hook me up with a live Operator or a legitimate person so l can get my refund. It's almost a month now and i need my money back. This company is a rip off. At least have the courtesy to email or solve my issue. Even if l have left my home and cell #, there's still now response.

I love Vista Print. They have handled my web page and flyers, cards, tickets, business cards. They have gone out of their way to make my deadlines. They even sent us free stuff. You people who are complaining are not paying attention to your orders. When I call, they are courteous and helpful.

Vistaprint You suspended my email marketing account. I have made two call to try and resolve the problem which seems to have been a futile effort. I have been a customer for approximately 10 Plus years. Your customer service stinks to say the least. At least have people that have a grasp of the English language when we call in with a problem. I'll keep my website only because it's a big pain to do another one. I will never order another thing from you again and will post this on all social networks so everyone will know what inferior service you offer.

Give me my money back! From 6/17 to 9/20, you charged me a total of almost $40 US with $4.99 twice a month! You said that I will get refund, and that didn't happen! I am so mad about this! Also, I emailed your customer service several times! Nobody can give me the solution! Please email me at **. I don't know what I can do about this, so I came here.

I have dealt with them for three years. I have ordered paid products, free products, and combinations. Yes, their shipping can be a bit high, but you get a chance to review everything, including the shipping costs, before you pay. My order has always been exactly right on time and I get compliments all the time on my business cards.

I ordered business cards from Vista Print on October 28, 2010. On November 2nd, I received an email stating that my order was shipped and will arrive by 11/11/10, and it also gave a tracking number. On 11/11/10, I was waiting for the FedEx driver. I decided to track my package to make sure that my Vista Print order was out for delivery. When I tracked my order, the FedEx system said my order would not be delivered until 11/15/10.

When I visited their website and clicked on my account using my email and password in order to track my order, I was told I have no order! This company is a rip off!

I thought I was getting free items from Vistaprint and prices were low but while going through the order process I found the prices were much higher than indicated. I'm not happy with "come on" pricing so I shopped around online and found BestValueCopy for the flyers I order regularly and they were much less expensive with very good quality.

This company has printed my checks twice with the incorrect account number. They said it was my error even though when I called to correct it last time, they verified it with me. They sure aren't worried about customer service either; they are very rude and not admitting their mistakes. They are, however, making lots of money by keeping the shipping and "handling" you have to pay. Beware and pay a little more to get quality products and service.

VistaPrint advertises a service called online search profile that is supposed to submit your profile to 100 search engines. They then provided links to eight of those engines so you can check your results. Your information is supposed to be posted in 6 to 10 weeks. After 12 weeks, my information shows up on only two of the eight engines they listed. A random search in other engines shows no additional postings. I contacted VistaPrint Customer Service on October 20 and reported the problem. They said that they would get back to me.

I have never had a problem with vista print. I saw some people complaining on this site that the final product was not to their liking, that's what the proofing is for; or others that there is no customer service. For those of you expecting to get 250 cards for $5 in shipping alone, let me break it to you, your order is next-to-worthless. Any print shop will not give priority to low-end, small-count print jobs. My order, 50 postcards, that I got for free is taking too long to ship. Consider the logistics of it all first.

I placed two orders for business cards, and now I'm being charged $17.95 a month for a service I did not request or order. Upon talking with a "customer service rep", I was told that I may have inadvertently signed up! Not so! Since my last order of business cards in early 2009, they have been charging my credit card $17.95 a month, which I missed on my account updates.Today I was assured they would put a stop to this auto withdrawal and send me a refund..

I sent my payment a month ago and I haven't got anything. I go to the confirmation and said my payment is on hold.

Several months ago I purchased business cards and paid by credit card. Every month since then they charge me that same amount to my credit card. I called and told them about it, but, alas, I am still being charged on my credit card each month for not buying a thing. Help!

Back in September, I ordered business cards and stickers. The site is very slick and colorful. Everything went well until I tried to sign out. Then I was told I had not purchased enough and the order could not be sent. I could either decrease the time it would be sent or I could purchase more. I decided to change the time to process the order, so I ended up with one free item and one purchase item for a total of $18.89. Once it went through, then the problems started. I was told it would take longer than expected because it's from the time the order is processed, not sent. That would mean my order that was sent in September would take until December 1, why?! I paid for 14 days.

Back in September, I ordered business cards and stickers. The site is very slick and colorful. Everything went well until I tried to sign out. Then I was told that I had not purchase enough and the order could not be sent. I could either decrease the time it would be sent or I could purchase more. I decided to change the time to process the order. So I ended up with one free item and one purchase item for a total of $18.89. Once it went through, then the problems started. I was told that it would take longer than expected. The time the order is processed and not sent would mean that my order would take until December 1. Why? I paid for 14 days.

This is a complaint about Vistaprint. In my case, while ordering business cards from VistaPrint, as I did in November of 2009, there apparently is an invisible, or nearly-invisible check box (when I went back today searching for this check box, I could not find it) that is already checked. If you do not uncheck it, you have signed up for monthly charges on your credit card into infinity for business services from BusinessMax. So, I was charged $14.95 a month for 11 months without noticing until now.

Where do I begin? I have two websites. I've had them for two months with absolutely no activity, as they promise to put me all over the web and it it isn't even found by anyone, yet they claim there is all this activity. I asked for extension on one of my websites because I was unhappy with the current activity and there are fallacious claims. Instead of implementing the requested extension as they agree, they inactivated my account so I couldn't access it at all. I found out several people tried to reach me which constituted in me loosing about $2,000 worth of business.

I received my order of business cards. The service was good and fast and I like the on-line design tools. I don't care for the print quality. The cards have a darkish back ground, which is fine, but the print is in white and small. The print should be more bold so that it is more visible. I have a hard time reading what's on the card, and my prospects will have a hard time reading the card text because they are older citizens with vision difficulties due to age. Good thing I didn't place a large order.

I attempted to place an order of 4000 business cards because I had received a postcard for a promotion ending today, October 8, 2010. I have ordered business cards from VistaPrint for 8 years with relatively few problems. At the Google page, the website listed 25% off site-wide. At the website, it listed on the top banner ‘Special Offer Free Shipping on Orders of 500 or more premium Business Cards’. I selected the Premium Business Cards section and the banner said ‘80% Off All Orders Premium Business Cards. Again, I did nothing more than view the choices of cards. I made my selections of the 5 different styles for a total of 4,000 cards then the prices came up at 25% off or $23.24 for some and $11.74 for others totaling $93.20. When I hit checkout, the prices changed to $39.79 and $29.49 with added items that I had not requested for a total of $349. I removed those unwanted items and got down to $169 but not the expected $93.20.

Their website order process was a travesty of lateral marketing and there was no customer service, no matter what the website and phone menu suggested. I had to order three sets of invitations. First because they did not ship by USPS, as the website said they would, resulting in misdirection and non-delivery of that shipment. Then, a second time because their website refused to accept the number of pieces that I ordered and the correct address I entered, so it decided on its own and processed the order. Then, a third order to correct the errors of the first two, but again with the number of pieces that I did not enter on their website form. I have, of course, been billed for everything, which was especially galling as I upgraded everything to the best paper, etcetera. It was a complete waste of money as their best was printed on cheap low-quality paper. Their "rush" delivery was fiction for which I paid an extra $26 (or was it more?).

I had to order three sets of invitations first because they did not ship by USPS as the website said they would, resulting in misdirection and non-delivery of the that shipment; then a second time because their website refused to accept the number of pieces I ordered and the correct address I entered.

Ordered business cards from them way back in 2007. Recently discovered, they have been charging my account for Vista rewards at $24.95 a few times a year. In 2009 it was $17.95 and this charge occurred 5 times. This is a service I never signed up for and judging from other comments on this site a prevalent scam. Do not use this site.

I had a letterhead printed and they printed it with the crop marks! They have no customer service anymore. There is only an email which they say they will answer within 48 hours but they have never contacted me. I can find no phone number or address of them.

I have a business website with Vistaprint and we have closed the business. So I called last Friday to close out the account. I called six times and got thru to their order department every time. But when they transferred me to the cancellation department, it cut me off every time. On my sixth call, I told the woman at extension 5253 to cancel my order. She said it would be taken cared of Friday. She lied, it is still up and running. I will tell everyone to stay away from this company—bad business dealings. I will file a complaint with my credit card company and spread the word all over the internet about this sorry company. I will know if they charge my cc again.

I am here to complain about the inefficiency of the customer service. I have made a total of three purchases since 28/7/2010, amounting more than 60 euros. Some of those orders were guaranteed under seven days delivery, but till now, 16/9/2010, I have not received anything!

Back in May of 2007, I ordered some graduation announcements for my son’s graduation. While recently reviewing my credit card statement, I noticed a monthly charge from Vistaprint. I, in no way, ever signed on to this program. In calling my credit card company to question this charge, I was connected through to Vistaprint.

I created a website through vista print. It was pretty easy,simple, & fun. But now I can't get to my dashboard. It says they have tech problems, but when I tried to build a new one, the dashboard popped right up. I think if I'm going to do this right, I just need to go to a weber or something. I don't even have a ph number for these guys.

The business cards that I ordered from Vista Prints have very bad quality. You can hardly read it. I sent an email to Vista Prints, but none replied to my email. I am trying to find out their phone number but can't. How should I find their contact information?

Do not, I repeat, do not order anything from Vistaprint online! They charge different amounts to your credit card (for their accounting conveniences). They charged the wrong amount first and changed the amount, cancelled the first one, so it looks like my card has been charged three times. They don't even have an 800 number listed on their website. I found the number here. They trick you with wordage by saying if you add this much, shipping is free and still charge the shipping. What a waste of time and money. I can't believe these people stay in business.

My computer has also blocked all of their websites. And I also cannot find any way to talk to them. My emails are not answered. It is frustrating as I have used their products and was satisfied with the quality.

Vista Print is a scam site. It is that simple. Although they have great prices for their service, they sell you cc info to affiliates. In my case for the past six months, a company called Great Fun has been fraudulently deducting money from my account. They say I signed up through Vista Print, but I did not as I selected “no” on all promotions. I don't even know who these guys are.

On 2 separate occasions, (July of 2010 and August 28, 2010) Vistaprint debited my bank account for $5.99 each. I don't owe them anything, and I never gave anyone my authorization to access my account. Please return my money to me, and remove my account information from your records.

I ordered business cards from Vista Print in September 2008. The website offered many opportunities to join other services and I clearly declined them all. However, I recently discovered that a company called Business Max, which was one of the companies advertised on the Vista website, has been taking $17.95 from my account since September 2008. Over a period of time, this has added up to $430.80, to which they refused to refund to me. I want my money back and when I called Business Max, they will not cooperate with me and told me how to go about filing a complaint. I have overdrawn on my checking account and bounced several checks over the past years due to their taking money without my permission. I want restitution!

I used Vistaprint numerous times, but was then charged $18.95 on my debit card under the name "Numberhawk.com" for something I never ordered. I am now getting my bank to file a dispute and to refund the charge to my account. I am advising other victims of any fraudulent activities like this, which is being done by a number of companies, to go through their bank and file a dispute. My bank will go back 60 days, but that could mean a refund of approx. $100, well worth the effort.

I ordered Vistaprint products. They charged it to a credit card. They should not have charged it! I want a refund. It amounted to $300 to $500. Please send refund right away.

I made the mistake of using Vistaprint for my wedding invites. It was great with two kids that, I could sit there in my own time, and create, and upload my own designs for invites. Took me hours, and hours to create, and recreate but thought I had still had plenty of time left for them to be delivered. I am still waiting. They are 5 weeks overdue now. I ordered them 2 months ago. I have no invites to send for my wedding.

I have some credit with Vista Print. I have found it impossible to use it. I can't discuss this with anyone else, because there is no telephone number, or no way to deal with this personal question online. They don't respond to my queries. I feel like I'm dealing with an unresponsive, faceless company, and warn others not to deal with them at this time. It's only about $31.36, but still, it's creepy and unprofessional.

I ordered business cards from VistaPrint. The sample on the company web site appeared to fit my needs, so I simply filled in my information and ordered 500. The cards appeared with the type so small that one would have to use a magnifying glass to read them. I e-mailed VistaPrint (there is no way that I know of to talk to a live person), and was assured that the cards could be corrected at no cost. I resubmitted the cards and have heard nothing in over two weeks. They will not respond to repeated e-mails. What can I do other than stop the credit card charges?

I have read from others that they can no longer access VistaPrint US website through their computer. I want to add that so am I. I can’t access the UK too. I found out that the reason is that my virus/security program which is Spybot on my computer has blocked their website. I unblocked it myself. Sure enough, I was able to access the US website. My computer was slammed with either adware, spyware or a virus. I re-ran Spybot and it was able to kill the bad files but it blocked the site again.

The magnetic sign arrived and were placed on my vehicle according to instructions. I was driving to a meeting that day at about 55 mph when it blew off the vehicle. I was able to retrieve them. I have tried to email VistaPrint to request that the charge be removed from my bill and have not had a response so I am disputing the charge through my credit card company and will not pay that portion of the bill. If you will send me a return merchandise slip, I will return them back. Thank you very much.

I am surprised to read all these issues with Vistaprint. I have used them for about 8 years give or take. I have placed at least a couple of orders a year and never had a problem. Yes, they offer different pricing for the same items depending on what ad or web link you start your purchase from, but you just have to be savvy and find the best deal for you. I have purchased thousands of business cards as well as note cards and labels. I've never had a complaint with the quality or really anything else. They are my go-to provider and I have no problem recommending them to anyone.

Vistaprint is not straightforward with respect to advertised charges and final charges for the printing of postcards, business cards and etcetera. First, for the charges for reverse side printing, no matter if you have the reverse sides printed in color or pure black, you will pay the full color price. They do list that a blank side or a gray tone is free but do not tell you clearly upfront if you only want one drop of black ink on the back. You will effectively pay the color back side rate. Secondly, the initial cost for the reverse side printing is $9. You will see on the screen that it is for the minimal amount only. The larger the quantity printed, the greater the reverse side cost but you would not see that anywhere until after you have completed your job.

I have a website through them and I cannot get on the US site to update my web, only the UK site comes up. They indicate that it's my computer but I don't have a problem with any other site, just theirs and I noticed other customers have the same problem. I am paying for a website that I cannot access or update?

I am being billed every month for $4.99 and $19.97 for God knows what. I canceled the Vista Print order before it ever materialized. One charge is for a web site I could never get into. The other is $4.99 and I suppose for being old and ugly. I have uncontrollable anger and thoughts to repay them with a like kind of insults. I would do so as they are culprits of the worst kind, targeting seniors. They are scam artists. I want my money refunded. I plan to contact every government employee, every agency, the Better Business Bureau and President Obama. I am of sound mind but maybe not for long if this isn't cleared up satisfactorily very soon.

I canceled the trial period the next day and I just found out that I have been billed for the last year at $17.95 a month for a service I never knew I had.

I ordered vehicle magnets with vinyl lettering of my business. The magnet signs on three company trucks peeled off the door after 6 months. All are faded and useless.

Sometimes in January of 2009, I've ordered a few packages of business cards online from Vista-Print printing company. I've made 2 payments, one with my Chase card and second with my Capital One credit card. After only a few of months, unfortunately, I noticed a charge for $14.95 billed to both my Chase and Capital One accounts for "**" CT monthly from January 2009.

I have posted on this website before with regards to VistaPrint. So this is to update everyone with my outcome. I ordered 1,000 postcards and used this company, Marketing Services, to mail them out to my customers, (my mistake).

I tried to get some business cards through VistaPrint. I went far enough to enter data as requested, was shunted off the website and never got to the order of free business cards as advertised. I found two charges on my next CC billing that led back to VistaPrint. Those charges were from Privacymatters and Numberhawk.com. This type of robbery shows that there is no law force to protect fraudulent activity on the internet and that people like this are ruining the future of business on the internet. There is no law on the internet and no chance of recuperation when so duped. Disgusting! I am out $36.00 and would be out much more if I had not "lost" my CC and got different numbers they did not have. Question-- Is CreCaptcha another? You see where this leads?

I paid for a special 3-day delivery of advertising banners for my company. When they did not arrive, I began contacting VistaPrint. After 10 days of hassles with VistaPrint's customer services, they finally agreed to replace the order but advised me that it would be a further 14 days for delivery. Previously, I have had delivery issues and overlooked them, this was the final straw. The bottom line - I have found that dealing with Vistaprint is more hassle than they are worth. Due to the non-delivery of my product, I lost uncountable customers. I needed those banners for a special promotion, by the time they arrive, my busy season will be near the end and the banners worthless.

I ordered a few personalized items from Vistaprint.com Somehow something called Bizmax began to debit my bank account for the last 15 months! Supposedly you had to enter your info twice and enroll yourself. That is not what I did. I'm very careful when I buy things online because I know there are scammers like this out there. They billed me 15 times before I realized who and what had been drafting my bank account without my permission. Yes, I know, shame on me for not looking more carefully. I had seen the charge before and dismissed it as a stand in the mall or something my husband had bought, and unfortunately he had done the same.

Vistaprint is refusing to cancel a magazine subscription that was added to my order. The process of each order is having to go through page after page of additional products, all of which are defaulted to "no", but for some reason, this automatic subscription for magazines was defaulted to "yes".

As I have read many consumer complaints about VistaPrint, I wanted to leave my great experience with them. I have recently ordered about $600 worth of merchandise for under $50. I have been ordering from them for the past 3 years. I have always been happy with their merchandise. As you order, they will send offers to continue to grab great deals.

I was scammed on the internet. Here is how it works for the BizMax-Vista Print scam. I went to the Vista Print site to order some business cards. I saw no offers to join the BizMax membership. Why, because the BizMax membership was in the form of a pop up banner. With my pop up blocker turned on this form never showed up on my screen. However, if it would have it would say something like to join do nothing but if you don't want to join un-check the box.

I made numerous attempts to order their advertised free 250 business cards. Each attempt was corrupted by their adding product or services that I did not ask for, and I was being charged extra for it at check out. I canceled the check-out process and did not authorize the purchase. I subsequently found a site that listed complaints about Vista Print and saw that I am not the only one that is a victim of their scam. I am waiting now to see if they placed a charge against my Visa card.

Vistaprint do offer some very good products, especially for charities. But you can't order more than 4 items or else you pay for them, and then choose the cheapest delivery possible. That and plus VAT will be all you'll pay.

I can't say that I have ever had a problem with this company. I have ordered loads of free stuff and always come through free as described, just pay the cheapest P&P even when an offer has ended and I’ve missed the date they have reinstated it. Top class service. Praise where praise is due.

I tried to place orders for large color postcards on three occasions and could not seem to get them completed. I finally got the last order in for $149.53 and then discovered they had also put in the two previous orders which I could not get to register, one totaling $169.02 and one totaling $214.93. I tried to cancel, but their cancel order system does not work.

They are a great company! I have gotten all promised free products every time. It has never been a mistake or misspelling when ordering business cards, postcards, car magnets or anything. I have become a loyal customer and will continue ordering all my printing needs with them!

I accidentally paid twice for a product and asked for a refund. I was told many times that I would be reimbursed but I never received my money back. I finally gave up trying and would never use this company again. I finally gave up trying and would never use this company again.

I am being billed a recurring fee for services or purchases that I have never ordered after placing an initial order months ago.

I ordered return labels that cost $1.99. During check out, they suggested I also buy the same design and quantity of the return labels for $3.99. They made it tricky by adding it to the cart automatically and gave two options: accept with or accept without the new addition. Once I'd checked out, they recommended the same labels (design and quantity the same) again on the order confirmation page but for $5.99, this time with free shipping. Even with shipping, my order was less than $5.99. Someone less observant might have been charged more than was expected.

Do not order from Vistaprint. I believe these folks are knowingly suckering people in with their free offers that are not free. You get these amazing free deals and when you enter the item, it comes up free on the page and on the order form that goes in with your order. Not, however, on the bill you get. Unbelievable. I just received an order with the box open on both ends and who knows how much junk came out the opened ends. This company should not be in business. My friends I told about this deal have had the same experience (Thank goodness I did not do the $5 deal for suckering your friends in although I did tell them about Vistaprint. You better believe I am telling them about Vistaprint now. I’ve got overcharges (based on my order entry), damaged packages, and hours and hours spent on this company.

I have placed several orders with Vistaprint and one of the orders was for 1,000 business cards but when I got the cards, there was a mistake, which now I can't use those cards. Also one of my other orders was two shirts that I was using for a children's fund raiser. They sent me one and never the second one and I paid for both!

I purchased a banner and business cards 2 weeks ago. They arrived in 48 hours, as promised, for my grand opening. I also signed up for the 1-month free trial for their website and here's part of the confirmation email they sent:

They offered me free magnets and by the time I placed my order, I was billed for everything I was looking at. A total of $427.43! So I had no choice but to cancel the whole thing. I was going to order 200 magnets.

I have no problems with Vista Print's products. I have ordered business cards and brochures. The problem I do have is this: They add items to my "shopping cart" and include them in my total that I did not order and do not want. It takes a long time to figure out how to "delete" the unwanted items and if I am not careful, I end up ordering magazines or other promotional items that I do not want. Vista Print should allow customers to easily choose extras or promotional products without automatically placing them on the order without explicit permission. It's like, "We will go ahead and sell it to you unless you catch us and make us stop". I will stop using Vista Print unless they stop this practice. I'd rather pay more somewhere else than deal with it. I use Vista Print because of the convenience, not the price. When they make it inconvenient, I will go away. Get rid of the magazines and junk or make it easy to avoid them.

There were 14 unauthorized charges to my credit card. I will never order from them again. I would advise everyone to avoid this company! They did remove the charges. They had to, they were all unauthorized!

I ordered business cards online from Vista Print. They have continued to bill my credit card for $14.95 each month since the order. I have filed a claim with my bank. I actually had my card terminated and a new card issued to eliminate these charges which were never made right by the company ($14.95/month).

I had used Vistaprint twice in the last few years with no problems. However, my most recent order (April 2010) arrived with lines across the top of the card; obviously, they were not cut properly. I have sent complaints to their "customer service" and other sites and have heard zip. I will not do business with them again. Useless cards. If my cards look cheap (which they do, being improperly cut), my business may evoke the same thoughts, so I don't use them. In fact, I've thrown them out.

So far, so good. I have had no problems with the business cards I've ordered through Vistaprint. I have always used their templates and found them very easy to design. My two websites are running smoothly with no issues. One of the sites has been up for over a year. I have actually had customer compliments on my Vistaprint sites. I also partnered with one of their secondary vendors and am using them to process my credit cards. Once again, no issues.

This company has provided excellent to me over the past 7 years. I find their business card design tool very useful and handy. I always use the slow shipping option and my cards still arrive in about 2 weeks. Business cards is all I order. You need to be careful during the checkout process to decline offers that are of no interest. Just read the screens before moving on.

I ordered a photobook. Some problem occurred and was asked to correct one page, which I did. The second was cancelled as well, no explanation. When I called, I was put on hold and passed on to several representatives. None of them could answer a question or resolve a problem. After spending a couple of hours on the phone without resolving the problem, I will never do business with Vista Prints nor will I recommend them to anyone. In fact, I will discourage my friends from buying anything from Vista Prints.

I was online ordering business cards. At the end where you send your order in and all ordering is complete, another window came up with a clock offering you bargains within the next 10 minutes. Number 1 was good for me. The offer was 250 business cards for $15.74 plus free shipping. I clicked on this offer and scrolled down to check the status of my product total, to find that the $15.74 for the 250 was added to my order. However, the shipping $12.77 was still there. I checked to see if there was an edit button to remove the $15.74 for the reason I ordered the extra business cards was the bargain in free shipping. I could not find an edit button and there, my overview found that the order was automatically sent without my permission.

Monies were taken from my PayPal account for I don't know what. I have not ordered anything except business cards and have had them for about a month and paid for them at that time. Please remove my name & email address from further Vistaprint advertisements. If I need them, I will contact them. Please do not offer me anything as I did not authorize this transaction. Thank you. This lowered my bank account balance when I was unaware of any such transaction.

I received the Sunday paper & your ad shows a picture with Mommy Cards (25),Tote Bags (1), Invitations & Announcements (10), Thank You Cards(10) & Mugs (1) and says everything here is free. I can't find it on your web site & also I typed in vistaprint.com/baby & there is no such web site with the /baby attached to it. What's up with this? I hope you will just send the free "Show Off Your Bundle of Joy "offer because it's free, isn't it?

I have been using Vistaprint for many years, primarily for business cards. While they do try to entice you with complementary products (e.g., matching return address labels), I have often seen items I did want to buy. The prices are reasonable for the quality, and I continue to use them for both personal and business use.

I placed an order for 1000 postcards and used the company's marketing services to mail out the postcards to my customers. I sent them out bulk mail or 3rd class mail. When I placed the order, the rep assured me that it would take 7 days to complete the printing process and because I went with the bulk mail, the Post Office had up to 15 days to mail out my cards. First of all, Vista Print did not complete the printing of the cards in 7 days.

I have placed over a dozen orders this past year with them, cards, banners, rubber stamps, hats. I only had poor quality once and it was replaced pronto. I did have trouble reaching a person, but I did manage to do it. They were helpful and I have had a very good consistent sequence of ordering very attractive postcards, bus. cards, etc., which have helped my business a lot. One needs to be careful at the end with the shopping cart as a company that gives away free items has to make money somewhere and they want you to order complementing items. I always order slow shipping and it always comes faster than they say.

On May 12, 2010, I have had an account with Vistaprint for over a year for all my business stationery needs. A few months ago, I became involved with a nonprofit organization, and as a favor, I designed and ordered stationery for them through my Vistaprint business account. I have resigned from that organization, but still have their templates saved in my business account. One of the volunteers asked me to place an order for them which I was going to do, but in the meantime the person called Vistaprint and had my account email and password changed over the phone without my permission or without having to give the original password. It took me 2 hours to get everything back to normal. I have instructed Vistaprint not to talk to this person, but she is continuing to call them and having changes made to her order, which they let her place even after all of this confusion. They claim to have a security policy, but it is all about the money. I no longer trust Vistaprint and am faced with switching all of my printed business materials to another printer. This will be time consuming and will probably cost me money from my logo artist to set up another account.

I too was scammed by Vista Prints. I ordered business cards, car magnets, return address labels, postcards, rack cards, etc. The business cards were unusable due to the quality of the printing. They were unreadable and were cut off centered. I made several calls and no one at Vista Prints corrected the situation. The return address labels were incorrect and did not even have my phone number on them as I had requested. They overcharged me by almost two hundred dollars. They again charged my credit card for charges the next month and overdrafted me and took all the remaining money from my debit card account. The account is now closed and I have nothing to show for the hard earned money they stole from me.

This company bombards me several times weekly with email offers. I did not ask to be on their list and find it impossible to have my name taken off without opening an account with them. This I will not do! Make them stop sending their crumby emails!

On an order for invitations, invitation envelopes, RSVP cards and RSVP envelopes, Vistaprint sent invitation envelopes that would not hold the size of the RSVP items. On a call to them, I was told that I should pay for their mistake. A discussion ensued with a supervisor who was both haughty and unyielding.

I was in the process of ordering business cards online. Beware of their check out process. I clicked next as I was prompted to and return address labels were added as a charge. When I opted out, my order was processed and my card was charged. $5.99 turned into a $53.66 charge. Stay away from their website. It’s a trap. Once they get your credit card info, any button you push completes your authorization. I am facing bank charges due to being overcharged.

Same story as others. I supposedly clicked on a banner, charges began on March 2009. Shame on me for not catching it until May 1, 2010. I called the crooks and got March and April 2010 refunded. I called the credit card company and they will not go back beyond 60 days. Absolute crooks! I lost over $170 for absolutely nothing. Bunch of crooks took me, but I also learned to go over my credit card with a fine-tooth comb every month.

I am so disgusted with this company. I ordered business cards that came to me botched and uneven. They are not usable. I tried to reach them on the phone number provided on their website, which is an automated program, which took me in circles and there is no way to reach a customer representative on it. I had to search the company name, and find an unrelated website with complaining customers to locate the real number with live individuals. This number that the company itself does not advertise. Why would they make it so difficult to get in touch with them? Go with PS Print!

Order was placed and they chose "slow" delivery which I can understand. But in tracking the order, the route it took is ridiculous. I live 3 hours away from origination (Orlando). It went from Orlando to Jacksonville back to Orlando to West Va in the am back to West Va in the afternoon then to Belleville, Mi in the am and returned again to Belleville, Mi in the afternoon. I can order supplies from a company in California get ground shipping for a fraction of what Vista print charges and receive it in 7 days. They need to be more fair with their delivery and delivery pricing instead of it riding a truck for 21 days lest it arrive sooner than I paid for. It's a waste of time for a driver to have to keep it, and move it because it wasn't supposed to arrive yet. This is good ole public relations.

Several months ago, I ordered 150 magnetic business cards. I just got down to the end of the stack and the last 30 or 40 are for a different company, Briton Automotive. I called VistaPrint to see if they would offer me free shipping on an order of magnetic business cards and they said the order was over 60 days old and I should have inspected my order within 30 days. They wouldn't be able to assist me with free shipping unless I placed an order over $50.

I need to reorder some business labels. Whenever I type in Vistaprint.com, I am transferred to a site that reflects that this site is using "Team Viewer". The implication is that I need to go on to team viewer, a system that lets someone else operate my computer remotely! I need a telephone number. This is a colossal waste of my time.

I ordered my checks 3-15-10. Still to this date, I have not received them. Finally, after searching all over the web for a phone number, I was able to contact them and they told me they tried to deliver them and they must have sent them back. According to the rep, they're resending the checks.

I bought Business cards in the Feb of 2009. When doing my 2009 year end taxes, I with through my Credit Card reports to look for deductions. I noticed a series of 14.95 charge on my credit card for "VPCLUBUS". I called the phone number the charge came from and discovered it was from Vista Print! When I called the phone number, the recorded message says if you click on a banner on our website (VistaPrint), you are automatically enrolled in their rewards program! And you are billed monthly for it! What a scam, I never enrolled in this.

I ordered three sets of business cards from Vista Print. They arrived and were all blurry. They are totally useless. I have sent several emails to them with no response.

I had placed an order from Vistaprint, then the same day I wanted to change the wording on my order. I couldn't find a phone # at all on their website. I sent them a e-mail to cancel the order and they did. I charged what I had to and placed the order again. When I got my business cards, I saw they were the ones I had canceled. I again went to the website to try to find a phone # and again couldn't but found it in very fine print on the invoice. Here is the Vistaprint customer service toll free phone # 1-888-. For people who have had their c.c' s hit to many times by Vistaprint before making an order get a prepaid Visa or Mastercard gift card. That's how I order from Vistaprint and most online stores.

I bought business cards in the spring of 2009. When my hours got cut back last month, I started going through my bills to see where I could cut costs. I noticed a $17.95 charge on my credit card, "VPCLUBUS". What? No phone number so I Googled it. There are all kinds of complaints "scam/Vistaprint" and the like. It was not good. So I went through my credit card statements and the charges went all the way back to February 2009! It started out at $14.95. I guess they thought they got away with it this long, “So let’s bump it up to $17.95 for 2010.” Anyway, I went on my Vistaprint account and called them. They said, "You or someone in your household signed up for club rewards," or something like that. I bought business cards, and that's it. I went through my order history and nowhere does it say I signed up for anything that cost me money monthly. The lady said she'll credit last month’s charge. I said freak that, I want it all off now. She transferred me to a supervisor. After going through my rant again, he said all charges will be credited to my credit card within 1 week. If I don't post here again, you can assume I got refunded.

I ordered business cards from Vistaprint. I found out almost 2 years later that they had been charging my credit card for $14.95 ever since my order. I called MasterCard to complain and I was able to get one year’s worth of charges reversed. This is totally fraudulent billing gimmick and should not have occurred in the first place.

I have no qualms with this company whatsoever. Their phone number is impossible to find but that is because they are understaffed which helps keep their prices down. That said, the employees are kind once you talk to them. They can charge you for extra stuff you don't want but you just have to uncheck these prior to checkout. Most online companies do this too. All I know is that for $20 a month, I have a website comparable to the multimillion-dollar companies to promote my small business. Vistaprint gives my small business the tools necessary to compete with the big shots and has been an integral part in its success. I am paying per month and believe I can cancel at anytime.

I ordered 140 "free" address labels and paid with them out of my Pay Pal account. Sure they were free, free to them, because I never received them. I will never deal with them again and I will let others know of my experience with this company.

I love Vistaprint. All too often you only hear of a few bad incidents. Reading fine print is important and knowing where to find contact info (usually located at the bottom if a site) might have helped some of these disgruntled clients. I have used Vistaprint for years and credit them for my advertising success at a very low price. Quality printing. I use their business cards, banners, brochures, shelf cards, stationary and even their postcard mailing services. I would get lost and probably out of business without them. I always received my products and usually sooner than expected. Only had one shipment delay and they reshipped it immediately--rush at their cost. I even had a wonderful conversation with a rep. And he gave me an additional discount. Great value, great price!

After I finished designing my brochures, I called Vistaprint to have them make a correction as I can see some of the words and letters were cut off. The clerk said that she doesn't see anything wrong, everything looks fine, and she said that it could be my printer. My printer is only a year old, and never had problem with it. So, I asked for a supervisor, her name is Latoya. I explained to her the problem. She has an attitude and was very rude. I thought she hang up on me as she didn't answer me right away. Then I kept saying, “Hello! Hello!” Finally, she answered me with an attitude. She said that they cannot send me a proof because it was under construction. She kept saying that I should order a small amount of 25 to see if they come out right. Then I can order the 5000 which I was planning to order. Why would I spend my money for 25 if they come out the same with missing words and letters? Latoya is very rude, and she shouldn't be a supervisor as she was very, very rude.

I received defective merchandise. You cannot call to speak with anyone for help. I sent numerous emails asking for a replacement; none were answered with anything but vague responses. It has been about a month now. I still have a defective product.

I have not received my cards. They charged my card. They said my address is wrong but it's not. Please cancel my order or send to that address. Please call me and let me know what's taking place.

I found it impossible to get taken off Vistaprint's emailing list via their website. But I managed to do so by emailing direct to Tara G., of their UK Customer Service, at UKCustomerCare@vistaprint.com and she kindly assured me by return that this has been done. If this helps others, then I'm happy.

I love Vista Print. I've never had any issues with them. I had prompt orders, and was charged exactly what I ordered. There are no monthly charges. People should read the fine print or not sign up for a month free on stuff without reading they will be automatically charged.

I tried to order business cards and could not check out and pay for them or cancel the order or contact the company. No phone or email contact is provided to communicate with them. I tried for more than an hour to cancel out and they will not allow you to do that. They want more and more info and to send more and more items I did not order. This company should be barred from advertising on the web.

You continue to charge my American Express card $4.99 each month. Why? For what? I have paid $4.99 for six months and you continue to charge me.

I ordered 250 business cards from Vistaprint in February, my order has still not come in even 2 months later, even when my shipping time was no later than 21 days. After complaining to Vistaprint, a 2nd order was initiated which had a tracking # provided. After several days of tracking the package and it never being delivered, I called the USPS to inquire, they explained that the package was undeliverable and returned to sender. I have tried to reach out to Vistaprint to have them resend the package to a different address but no one gets back to me and the phone number is useless. I want my package or my money back. This company is a scam! Buyer beware!

Vistaprint is famous for their unauthorized charges. Vistaprint plants bug in your computer. I did a complete cleaning using window washer which supposed to wash everything. I run window washer every day and it seemed to me that everything in temp file was cleared out until today! I was filing a complaint here about Vista so I wanted to see if I could get into my Vistaprint account. Once I was at Vistaprint.com, even without entering my log-in information, I was able to pull up my account and found the information that I needed.

BE aware of the "Rewards Program"! I ordered three sets of return labels many months ago and now I just realized that they were charging my credit card for almost a year in order for me to get "Rewards." The charge: $14.95 per month! The "Reward?" Squat. No receipt. No statements. Very hard to find out what the charge was for. I had to scream at the guy to have him refund my money charged against my credit card. Buyer beware. They told me that they automatically set me up for the "Rewards Program." The only reward going on was for Vistaprint and they make a ton of money on unsuspecting customers. Everyone who uses Vistaprint needs to check your bank accounts and credit cards for these hidden charges! $165 charges plus the "over draft" costs to me because I closed out that credit card, all without me being notified. I will not trust Vistaprint again to take my credit card number!

I placed an order and was double charged for it. That was five months ago and despite many calls, emails, three faxes and a letter to their corporate headquarters, I still have not been reimbursed. They admit to the double charge and tell me the check is in the mail about once a month.

I placed an order on 3.4.10. It arrived on 3.11.10. I placed another order on 3.5.10; it still hasn't arrived as of 3.24.10. Yet the order says shipped in my account. I called 800.961.2075, which I found on the website. I entered 5 as it says online, and the phone robot couldn't recognize my entry. So I started to enter my account number as requested. After the first 4 digits the phone robot said, "Your call will be answered in the order it was received." I waited about 20 seconds and a live person answered. Amazing. They found my order and had no idea why it had gotten 'lost'. She placed the order again (free of charge) and said I should receive it in 7 days. I was sent a new email with a new confirmation number. Hopefully, this package will actually arrive. Good thing I didn’t pay for expedited shipping! Pain. It’s not acceptable to fail to list a phone number on your website.

This company has the worst customer support in the world! I have had a website through them for almost two months now and have never been able to get through on the phone, always referred back to the website. The chat never had a customer service available. Email is supposed to be responded to in 48 hours but has never been less than a week. They are truly the worst. Do not use them!

I have used Vistaprint for the past 4+ years. I have always been satisfied with the products I received from them. I have a small business that I buy for and they are cost effective. I have note pads, letterheads, post it notes, rubber stamps. No problems. I like them for the price.

I ordered the free 250 business cards, paid for shipping. It has been five weeks and I have not seen my order. The site said the cards were delivered over two weeks ago but I do not have my order. The site lists an 866 number but every extension takes you back to the main automated system. I have emailed the complaint dept. three times and have not heard back from them on this issue.