Vistaprint Reviews

VISTAPRINT SENT ME A PROMO CODE FOR 500 BUSINESS CARDS - $9.99. I went thru all the pages to create the cards. But there was no page telling me shipping cost. Shipping cost was added at the end, when I attempted to use PayPal. Shipping was $18.00 for a small box of 500 business cards. So if they don't make profit on the $9.99 deal? They will make it up in Shipping costs. Deceiving the public into thinking they got a deal. Even I can ship that small little box for less than $6.00. Imagine the discount Vistaprint gets for bulk shipping.

My wife, when ordering business cards, according to Vistaprint, must have a clicked a box. Therefore they took 4.99 each month for nothing. After 6 months I noticed the monthly withdrawal and called them. They were very apologetic and said they would refund all 6 withdrawals they had taken. Instead, as they had my debit card number, they not only kept what they had already taken, they took another 6 months payments. Now why do I complain? I am 73 years old and live on social security, therefore the 59.88 they took is important.

Horrendous customer service - they always make out that you are the problem and that everything is fine at their end. They never ring back when they say they will. They are rude, arrogant, ignorant and completely useless at resolving technical problems. A very poor product in terms of features and flexibility. Avoid them at all costs!!!!!

I am in the process of a new business venture and attempted to use your co. again. The ordering was much more difficult and trying to complain to you was even harder. Please man up and furnish me with a reputable competitor so I am not delayed any further. Sorry for being miserable but I feel I've been slowed down and discouraged.

Vista print has debited my account twice and I did not authorize. When I visit their site, I get a charge and not my last charge. I no longer bank with the institution and I was charge return fee 35.00 and a manager name Salomi 9/15/2014 said I had to ask the bank for the money and Why they charge me. I am requesting my two charges of 9.99 and 35.00 fee.

I paid approximately 80.00 for business cards, holder, mouse pad, and address labels. The products were delivered promptly. HOWEVER, all information was INCORRECT ie: name of business, mouse pad had my picture on it, where they received this picture is a mystery to me, as I did not provide it! THE SLOGAN ON THE MOUSE PAD WAS WEIRD, AS I DID NOT PROVIDE A SLOGAN. The business cards were the incorrect color, and the address labels were so jumbled, you could not use them! I could not find a place on their website to complain to.. other than a chat line. While chatting with this person, it was apparent that ENGLISH WAS NOT THEIR FIRST LANGUAGE, however, after patiently describing my issues, I was sent MORE USELESS STUFF.. I.E. ANOTHER MOUSE PAD WITH MORE CRAP ON IT. Again I tried to chat with someone on their chat line and all I got was KOREAN MUMBLE JUMBLE.. hmm again I sent an email and guess what? THEY NEVER REPLIED.. WOW, PLEASE INVESTIGATE THIS CRAPPY COMPANY.. VISTAPRINT.CA OR VISTAPRINT.COM.

Try to remove my magnetic signs to wash my van this morning. The signs have adhered to the paint on my van and were ruined upon removal. Now I have to go to a body shop for paint repairs. I thought I was getting a good deal also but all I got was screwed. I am sure the people at Vistaprint will be shocked to hear this. I am not done with them as I have already made an appointment with my Attorney.

A year ago, I placed an order for 1,000 business cards and I was thrilled with the price, quality of the cards and the delivery which was fast and in my mailbox. Time to order new cards... Same cards, quantity and address. After two weeks, my cards had not arrived so I checked the tracking. My package arrived in the nearest city (I live in a rural area) and WAS SENT BACK! I emailed customer service, got a reply within the promised 24 hours and was advised that my order would be sent again. I promptly got an email with new tracking information. Expected delivery date was bumped up daily for 5 days while sitting in my home city. I finally called the shipper and they weren't able to give an explanation but to speed things up, I offered to pick up at the depot in the city. UPS customer service was awesome and I picked up my order the next day.

I pay Vistaprint $399.00 to have my website built because I first wanted to own my page. Vistaprint assured me 100% satisfaction, but after four revisions, the developer could not get the page right, so they asked me to either approve it or to go away. As of today, my page does not work, and Vistaprint just said, "Too bad".

I placed an order in May to have the business cards printed. The cards I received were quite a low quality ones, the print was weak and fading. Anyway, I had a look into my email spam folder today and I realized that for the last two months a monthly payment of 5.43 has been made from my Paypal account to Vistaprint. I have not ordered anything more nor received any items from VP. I tried to call the helpline, but the number they give is a wrong one. I am afraid, I will have to take further steps. To anyone considering to use their services - think twice!

I was member of Vistaprint UK from 2011 till 2013. Everything was OK. There was a lady (Lory) she was kind and helpful. Now they have betrayed me and charged for 1 item (one order) 3 orders. I think that staff changed. Lory is no more there.

I like their products but if you're a small business trying to use their products to resale, it's a nightmare and I would suggest to you to stay away.. The problem is that one time you could pay...let's say you pay $5.99 for a set of 10 photo magnets and when you want to do a reorder, the price has gone to $5.99 each. So every time that I have wanted to reorder something, I pay a higher price than I original paid, so I can not establish a resale price, it's always changing. I think they need to work out a plan that works for small business so they know exactly what each item will cost each time they order. I am very disappointed in them.

I had the misfortune of using this company and now have to deal with the results. I have a set of business cards that are now useless to me as a designer, as the print quality is poor, the paper quality is poor, the colors are washed out and there is a white line across the bottom of the card where Vistaprint have failed to cut the card correctly. I cannot give these cards out as no one in their right mind would take my business seriously if I did. This is the type of quality you expect from primary school children on one of their "design a business card" projects. If anyone from their company reads this, can you do anything right?

Do not give Vistaprint a visa debit card. I made an online purchase and made an error while submitting my order. Vistaprint processed the transaction as a sale immediately and deducted three separate amounts from my account, none of which related to my order. In total I have been charged $285 for a $133 order. I have tried everyday for five days to get the money back. I have emailed, phoned and left messages on Vistaprint's online chat. Two days ago I received an email reply from Vistaprint to say someone would contact me soon to sort it out, still waiting. I contacted my bank as soon as I realized what had happened. They said they couldn't do anything while over the transactions were sitting against my account as outstanding, although I didn't have access to the money. Once the transactions went through as approved, the bank says it will now take seven days to dispute the transactions. The whole time I am still out of pocket the $151 from my savings account. I have been back in touch with Vistaprint today, supposedly a credit has been processed and the money will be returned to my account in the next couple of days. I am hoping this is true.

I was charged $29.09 shipping fee for a $40.00 product (50 color, duo-fold menus). It seems they were printed in the Netherlands. On arrival to Geneva, Switzerland, an additional 24.40 CHF (Swiss Francs) is to be charged at the post office for Customs Duties. Although the $29 paid for shipping was 75% the value of the product, an additional 24.40 CHF (approx $27) was charged for customs. The high shipping fee suggests Incoterms DDP were being used yet they were not since I (the customer) must pay the duty fees. Ultimately total cost will be $96 for a $40 product which I'm sure the $40 also has a margin built in.

Have been a Vistaprint customer for over 10 years, and have ALWAYS gotten top notch customer service. Had to call customer service 3 times in last 6 months, all problems resolved within a few minutes on the phone, and no quibbles. The first was not their fault. UPS ran over the box, and most of the contents were lost. Vistaprint re-did the entire order and shipped within a few days. Last week I received a re-order of my business cards. The color came out a lot more red than orange on the order. I scanned the new card and original card, and they are re-doing the entire order, and I should have the replacement order today or tomorrow. The third call was yesterday. I was having trouble importing a design into a template. Called, the gal put me on hold for a minute, and she had completed it for me. If you have a problem, contact them. They can't fix it if you don't let them know.

My first experience in trying to place an order with Vistaprint has been disastrous. There is a huge disconnect between placing an order and getting advice from their graphics team, to preapprove an order, in reverse order!!!! I 'placed' an order with my own artworks and specifically requested certain points be clarified for approval such as card stock weights, recycled card finish and clear blind raised print effects/finishes on white card. I made it clear in the notes attached with my order to NOT proceed BEFORE clarification and final APPROVAL to print.

This is my first time ordering from them. I sent an order before the 26th of June 2014 for 2 boxes of name cards to be printed by Vistaprint. After paying for priority delivery, the expected date of delivery was on the 4th of July 2014. I waited and no delivery, so I sent them an email. There was no reply or delivery even on the 7th of July. If this is not a scam, they would have sent me an email to state the reason for this delay and refund the amount I paid for priority delivery. But NOTHING was informed to me. I had raise this with PayPal, but I hope people will not make the same mistake as I did.

I've been on terminal hold for 18 minutes. The email service is asking to sign in... Never had to do that before and it won't take my password. Customer service had dropped from great to pitiful the past 3 years.. Now I'm on hold. I was in the past when you could leave your phone # and they would call you back.. Those days are over I guess.

Since opening a Vistaprint email account in September 2013, I have been unable to access my emails on at least 5 occasions. Today it is 1437pm and I have had no access since I first checked at 8am this morning. I've complained and been told that it could be a further 24 hours until engineers get this resolved. As a small company owner that relies on this service, I feel massively let down and have a number of client deadlines that I will miss tomorrow because of the lack of access to information. To any small business owner considering Vistaprint, think again!

I placed an order and used PayPal to pay. When the payment was denied I realized it was automatically charged to my Prepaid Credit Card instead of a bank transfer which is my choice when using PayPal. When I called Vistaprint they told me because I live in Canada I can't use my bank account (which I have in the past, otherwise why use PayPal) and then when I asked them to reload my cart I lost the coupon that saved me a lot of money on the order.

My experience ordering business cards through Vistaprint was extremely positive. After creating my card design online which was a straightforward, easy process, I placed my order. They arrived promptly - before their expected due date. However, I discovered that I had made a mistake in the choice of lettering, size and color. After redesigning the cards, I phoned Vistaprint to reorder. I was expecting to pay since the issues were from my decisions. To my surprise they totally absorbed the cost of the reorder even though I had authorized the original design. Plus they included expedited shipping for free. I am extremely pleased and impressed with Vistaprint. I would highly recommend them.

It's almost one month since I paid for VistaPrint to process my PAID order in getting my Domain Name released. To date, the name has not been released. I have sent numerous emails, called them directly on several occasion, contacted the Chatroom, and have not received any resolve. Customer service keeps telling me they are still working on it and to call back in a day or two. It's well past a day or two.

I have had a number of disgruntled customers contact me after having Printing done by VistaPrint and was surprised by the sheer number of complaints here. It's simple really, contact your local printer and support your local economy.

I got my business cards today, and I must say that it does not look like the quality it had on the website. If they stand by their products so much, at least give the customers what they want. The quality is ** and it makes me look like a cheap fool if I give these out. I guess you get what you pay for. What a waste of money. Never will I use this company again. I rather pay the extra $10-25 with Zazzle for quality. My advice to anyone looking to use Vistaprint...don't!

Low quality (I mean quality of printing)!!! Multiple charge for an item. I didn't get a free gift (business card holder).

Be aware that this company will charge you multiple times for one order and will not refund your money. BBB doesn't seem to resolve any issues with this company.

Coming to the point, we are law firm having our offices at Vashi, Dadar and Fort and Delhi and have ordered Visiting Cards via your website. To get the order, we spoke to Vikas - Assistant Manager for 58 minutes but at all point of time, it was told to us that the card is of supreme quality and of international quality. We did informed him that we want the best quality and upgraded, and it shall be thick and not thin paper, and card shall look good as we are a reputed law firm to which we were assured many many times and we assumed that as assured by you and posing faith on your work culture ordered the cards. However, on 30.05.2014 when we received the cards it was shocking to see that the card is so bad quality that the reputation of our law firm cannot in any event use such cards and on that the computer printing which was never informed to us.

I used Vistaprint this past year to print over 2000 premium biz cards and postcards for photography exhibitions. I ended up with a huge credit because the color printing was off time after time. Finally, they sort of fixed it - or at least it was semi-acceptable. Now I want to use my credit to print some folding note cards from my own design, premium stock, color - and what do I learn? The Vistaprint web address appears on the back of the card in blue type - exactly where I'd put my own info - and it can't be removed or altered.

I ordered 1000 postcards using their list and mailing services. I received a scratched card and not even a call back out of a 1000. They can't provide proof of the mail out other than my copy. First and Last time using their mailing system.

What seemed like a great option at the time was a bit disappointing when the actual business cards were delivered. The quality and color of the font on the actual printed card did not look as it did on the website. We were disappointed in how light the color was, something that did not seem to be an issue when we reviewed the design on the computer. Even the gray color that came with the template we used was too light. Definitely disappointed with our cards. In all fairness, it could have been user error, but there weren't any guidelines or instructions against using these colors and fonts on the website. Other than the actual end result, the website was easy to use, and the process wasn't too time consuming.

I have use your premium business card printing. I have uploaded my design. The backside is opposite as I upload the image and qr code is not working, It might be my mistake but your quality team can check before dispatching. I happy that the package is deliver on time but if anything to correct that is possible, it will be appreciable.

I ordered free business cards from Vistaprint and was very pleased. I liked the enormous choice of designs and they looked very nice. After being so pleased with the cards, I ordered stickers and inadvertently ordered them with my email address not within the confines of the sticker area. I was extremely happy with the fact that they corrected the error & sent me the stickers. In the meantime, I had ordered a free trial of their email marketing. This way I could send emails that matched my business cards. Their email marketing is very inexpensive. I have a very small clientele and do minimal business which is how I like it, so it was a great fit.

Well, the company sent me two very nice messages and did refund my money and also sent me cards free of charge along with several discount vouchers. I must confess I was not expecting this outcome. They were very professional. But I told them they need to watch for the items being added to the cart without people's consent as they might lose a lot of business like that.

I ordered 1000 Letter head for my clinic once. They are committed that they deliver me 100 s pack as I think all letter pads are deliver in 100 sticking paper but they deliver loose. I send him recording of vistaprint customer care. They are totally prejudice and decided that not helping me out so I decided I never ever placed any order to vistaprint at all. I have full record of customer care executive commitment.

This is a bad and dishonest company! Do not order from them unless you want your personal information sold to many, many companies without your knowledge or permission. I now receive non-stop credit card offers, catalog offers, phone company offers, etc. I know this because nobody else has the name I put on my cards. I contacted the company and they sent me an email where in the same email, they both denied selling my information and admitted it!! How much sense does that make? Probably some legal mumbo jumbo to cover their butts. I have to take time out of my schedule to call these companies to ask them to remove me from their lists now. Ridiculous, not to mention a waste of paper. Don't do business from this shady company and save yourself the hassle.

I have used Vistaprint for years for a number of printing needs and, for the most part (other than inflated shipping), have been pleased with their products and service. This time around though, I am really disappointed and frustrated beyond words. I opened a business website through Vistaprint and decided to use their Email Marketing service which allows you to create and (supposedly) send out emails that match your website theme to prospective clients or contacts.

I ordered a notepad for $8.00. There is no clear indication in the VistaPrint website what the size of the notepad is. When I received the notepad, the size is approximately 4" X 4.5". While the notepad has been personalized with my name and has printed design, nothing about it is worth $8.00. It is regular paper with few pieces to a pad. Their mark-up must be 300% of their cost for the pad. Assuming that there are 50 pages (could be fewer), it costs 16 cents for one 4" X 4.5" notepad. The shipping charge at $3.99 for 140 address labels and one notepad is also expensive. The address labels are costly for 140 pieces on regular paper at $10.00. Lesson learned: I should have checked the Consumer Affairs website first before I ordered or shopped around. I see now that there are thousands of complaints against VistaPrint. Do not do business with VistaPrint! Customer satisfaction is quite low.

I got a pop up from American Express for free business cards. Now I'm not naive, I know nothing is ever free but hey I went with it. I ordered the cards then went on to order some address labels (which is what it's all about in the end anyway) and these "bonus" pop ups came up. I clicked on one to see it and decided not to go ahead with it thinking when I closed the tab it would disregard it. Unfortunately when you click on a "bonus" item they automatically bill you for the item even if you don't click a purchase agreement. I will update when and if I get my product on the quality but for now I feel this company is scandalous. Also after customer service refunded my "bonus" purchase the shipping charge went up by $3.00. Good thing I knew I was not getting anything for free or I'd really be upset.

We are looking at some of the poorest customer service I have ever dealt with. The technical customer support don't even understand how to run the application. Every question I ask they put me on hold and ask someone. Then I can tell by the answer that they didn't understand the questions well enough to even ask the question to the tech people. Below is one of the manager that understands to a degree but hits a brick wall when so speaking with tech support. Their service has turned into a con game in the way that they give you lip service but nothing happens.

I bought a mug from this website and it’s terribly worst in condition. The colours shown at the time of order was totally different, the design was nice but at the printing of it is not at all good. I would like to suggest these guys to improve it because after paying such amount getting worst hurts a lot. I can with conviction that I have never seen such sloppy, low quality printing. Although I always submit high resolution files, the colors are muddy and the letters consistently blurred. Note to all mass-producers of crap: have some vision! If you can't do something well, don't do it at all! And a note to all consumers: no matter what kind of budget you're on, DON'T WASTE YOUR MONEY ON VISTAPRINT!

I purchased some business cards from Vistaprint. They turned up fairly quickly but I was really disappointed. The quality of card was rubbish, really thin. The printing was terrible, barely legible and the color wishy washy. If I had given one of these cards to a client they would have thought I'd lost the plot. Do yourself a favor and spend some more money at a professional printers.

Account #**, you printed my Account #**, I am stuck with checks I cannot used. I have given you my router # and my account # and still you printed me wrong checks #**. Thank you.

I'd purchased 5 sets of car door magnets in the past 18 months and as two of the sets (two different advertising sets) had peeled terribly, well within a year, I called Vistaprint's customer service to inquire as to why and express my concern. The CSR explained to me the lifespan of the magnetic signage is (on average) 6 months before they begin to fail. Prices are approx. $20/each and having to pay for new signage every 6-12 months is unacceptable to me. If this is normal, why is this fact not included in the product description? I will never purchase another set from this company and will look elsewhere for my advertising needs.

I have received 15 spam emails from VistaPrint in a 7 day period. I have no prior relationship with this company, have never visited their website or contacted them prior to getting these emails. I did go to their website and ask to be removed, but I believe this has only verified my email as valid. If I ever do need printing work done, VistaPrint is the last firm I would consider as a vendor.

I wanted business cards and VistaPrint had low prices. Started at $10 ended at $44 when I got out. No more business cards from Vista Print.

I'm really surprised at the criticisms posted. I've had nothing but positive experiences with Vistaprint. Yes, they do try to get you to purchase extra add-on items. What business does not do that? I've never had a misprint on any item and the specials are great. If you have a shopping cart full of free business cards, pens, stationary and stamps, why is 12.00 for shipping that much? As far as the time it takes to receive the order, personalized items always take longer. I get my VP order faster than I do my son's school uniform shirts from Lands’ End and they're supposed to be very trusted and reputable. I would and often do recommend this company.

I have noticed a fair few reviews pertaining to Vistaprint and as with any business there are things that go wrong and customers who aren't happy with the service... However, I am not one of those. I have used Vistaprint repeatedly now for years and for large amounts of promotional material. The one time I had an issue was with a required product taking too long to arrive. The product was vinyl car decals and sadly I misjudged the time frame and contacted Vistaprint and was immediately answered via email and a second vinyl decal set was sent free of charge (all the way from Scandinavia or some such place) at the expense of the company.

Wanted to purchase a personalized t-shirt for a birthday present. Called customer service from the number on their website. Got some young eastern Indian guy, that was difficult to understand, and there was laughing and commotion going on in the background like they were having a party. Very unprofessional. He did not help me one bit to help me navigate the website, and sounded like I was bothering him. To say the least, I did not complete my order, nor will ever use Vistaprint again, ever.

3 things to noted:

I ordered a calendar for my fiance for Christmas on December 7th. I called today, 12/23/13, because I still haven't received it. The woman at Vistaprint told me that it was delivered today and I must have overlooked it. That of course was not the case, and all they say is that they will send out another one or issue a refund. Meanwhile I can hardly hear her on the phone because co-workers at Vistaprint are laughing and yelling in the background... extremely unprofessional!

I ordered Christmas cards on 12/9 (slightly last minute, I know). I was given an estimated delivery date of 12/17. On 12/16, I received an email from Vistaprint saying my items would arrive that day. On 12/17, I emailed customer service asking for a status because my items were never received. I never received a response. On 12/18, I called customer service and was told shipments have been delayed due to inclement weather, and I would receive them on 12/19. They refunded my shipping charges. On 12/19 in the afternoon, I submitted a charge dispute with my credit card company. As of 12/23, my cards are still a no-show. Never doing business with this company again.

Like Judy of Brooklyn, my daughter in Brooklyn never received her check order either. She too needs them to pay the rent. They were promised in three weeks (ridiculously slow where do they print them, on the moon?) and when they didn't come, she called and they said they would resend them, this time to arrive in two weeks. That promised date was three days ago. Her full and correct address was on the order, and on the checks, complete with apartment number. They debited her checking account over 5 weeks ago. What's up with this company? I'm worried about the safety of her checking account, since two lost orders are out there floating around, with no tracking. Vista has not replied to our inquiries about their safeguards against fraud and having her confidential bank information. And where is their tracking? Very unsettling.

For over a month I have "unsubscribed" nearly every day. They keep sending unwanted email. I tried to do family photo Christmas cards but their software is inferior and didn't work. I was on "chat" over 2 hours with no success. I called the next day again and the guy just told me they couldn't do it. I want them to stop sending unwanted emails.

My Vistaprint order for 20 Christmas cards started at €70.00. By the end of the check-out process I paid €140. But that was not all. UPS asked for another €30.00 shipping when it arrived. And the UPS guy said that the shipping was too expensive for the value of the shipping - so Vistaprint even gets money from UPS (which is their only shipping option). How do they get you into this scam funnel - you start by designing your card, which takes time and effort, and once you have done that, you're more likely to accept their additional surcharges for 'Uploading your images' €5.60 (how else can you provide them with your images) and the likes. Should you still feel to use them, upload your images brighter than you want them, as their printing makes images to appear very dark.

I had a good experience buying my business cards, ball point pens and rubber stamp. However, I did not know that I was signing up for a Web Site and that Vistaprint would continue to take money from my account. I will write some more if they return my money.

After putting together a very simple flat one photograph and simple message Christmas card, for the special price, began the journey thru checkout. One screen after another, kept trying to sell me upgrades and other merchandise. Minimal problem, I just kept hitting the "next" key. At the very end, after designating PayPal as payment form, it became clear that the minimum shipping to get the cards in time to send for Christmas (ordered on Dec 2nd, mind you) was $10.95. The whole order was the "special" price of $11.99. Thus the shipping was 96% or essentially doubled the price of the cards. NO Savings! At that point, too tired to start over on Walgreens or Walmart, or any other site. Just an old fashioned rip-off, IMO.

With a Vistaprint website, you get what you pay for. It is VERY un-user friendly. Once you finally get it set up how you want it, it works 'ok.' The text and photo editing functions are archaic. Clunky and slow, like using Microsoft Word back in the early 90's. If you copy and paste, it slams all the words together so you have to go back and re-space, reformat, re-indent and re-punctuate everything. You cannot insert HTML code. The worst part is, if you add a form on your website to sell products or for visitors to contact you, this function goes down all the time. Visitors might be placing orders or sending you emails, but you will not receive them and they are lost forever.

Gave up building a website using their web tool. Reminds me of the good old with AOL and clearly the Vista Lovelies have failed to understand that scripted responses to customer queries (or even worse... emails where the English is so bad that you even understand what's being said) just drive customers crazy.... They should stick to printing paper and leave technical web development to the experts. On one occasion, it took 3 emails just to get someone to read my original question. They can't even manage to put your name at the top of the email replies, so "Dear Valued Customer" actually means "Whoever you are..." because they can't be bothered to put a customer name at the top of an email. When I came to cancel my account, they couldn't even find me. I had to go onto their website and log on to find their account number that related to me. What a joke!! Went to Sitebuilderdiy.co.uk - absolutely brilliant people and service.

I had ordered a set of magnetic political type bumper stickers. I waited and waited for them to come until today (Sunday November 18, 2012). I called them and was told my credit card failed so I used PayPal which draws off my bank account. They rejected that order also! When I called for the second time I was told that my order was refused by them because of my address, and if I gave them a different address they would ship it. They would not tell me why they were refusing to send my order to my address! I am very angry over having my order refused because of where I reside!

As a customer of Vistaprint since 2007, there have been a few bumps in the road here and there, especially when calling customer service, but they usually get things corrected... not today! I ordered 3 to 8 page business checks for our business, which in the past, have also come with the option to add deposit tickets. Since I don't order checks but once or twice a year, I don't remember every little step of the ordering process, but rely on Vistaprint's website to guide me through it. Boy was that a mistake...

I created a slogan "Weekends weren't meant for cleaning" and now Vistaprint is promoting it on their website. I called the legal department numerous times, left messages and no one has returned my phone calls.

I started using Vistaprint since 2000. Loved ordering but ever since my husband transferred to Puerto Rico (Army), they decided to treat this as a Foreign Country with highway outrageous shipping charges, $35.00 for 1 box of business cards. I complained and the idiot said they were using UPS. Well, all my orders are delivered via USPS. They are robbing us in shipping and their quality has gone down the drain. Yesterday was the last straw for an order that totaled $17.00, my shipping charges was $25.00 for a Slow delivery. If I wanted fast forget it the cost was going to be $48.00. Vistaprint, a company that is located 45 min from Boston, discriminates against people living outside the Main Land. This was my last order. Either they do justice and fairness in shipping to PR including AK and HI via USPS or this would be the end.

I ordered business checks. They never came. There was no tracking information on my account online. When I called to find out what happened, they said that UPS returned them because there was no apartment number. I work in a large commercial building. There are no suite or apartment numbers. Vistaprint never notified me that the checks were returned, or that there was any problem with delivery. I needed the checks to pay the rent, and had ordered in plenty of time in advance. When I asked them to expedite the shipping of the checks back to me, they wouldn't. When I told them what floor I worked on, they said I had to put the order in all over again. They are supposed to refund me, but I really needed the checks.

Don't do it!! This is so crazy. You will never win because they're always right. It's your mistake, not theirs. Their system is ** up. It will delete your mail from their server and add products that you did not even choose. I kept complaining to their customer service and tech support and this is day one. Their static report works when it wants to. After I was building my website, it had added 4 updates that I did not even choose. I told their tech support. They said "OH!! JUST DELETE IT." Why should I have to worry about this problem at the end of each month if you have your credit card on file for automatic debit and it charges you for something you did not order? Then you have problem, I told her. To them, it's no concern.

I tried to use a coupon from the parents magazine I bought at Hastings. Inside was a fancy looking coupon saying "10 free invitations or announcements" at vistaprint.com. VISTAPRINT SCAM!!! FALSE ADVERTISING. I spent time online creating my 10 free invitations, then at payment time it tried to charge me for invitations and express shipping. I called customer service and they told me "just pay for it and we refund you later" (uh no). I was on hold for 45 minutes to a lady who could barely speak English, then telling me "sorry you have to pay for it. We can't honor our coupons" (what?). Total waste of my 2 hours invested on creating invitations on website, editing, and holding on phone. I will use SHUTTERFLY. Heard they are great. DON'T USE VISTAPRINT - you will be disappointed.

I recently uploaded 3 jobs on to the Vistaprint site. All three changed prices and when I clicked on to the 2 day express delivery button, that had gone up too before I got to the checkout. I also had a voucher from previous work which gave me 33% off my next order 'site-wide' using the promotional code given. I used the promotional code to find that all the prices went up significantly so my 'discount' took me back to the original price but now with '33% discount' in red next to it! I honestly have not seen such blatant deception such as this before and they know they have you as by the time you actually get to that point. The thought of starting all over again feels like too much hassle.

Vistaprint Online Check Printing is the WORST!! Don't use Vistaprint!! I ordered basic checks for my checking account online, TWICE! At first everything seemed to go normally, all of the fields on the online order form filled out and paid with a credit card. A little less than a week later, I received an email confirmation of my order having been SHIPPED, and eagerly awaited the arrival of my checks. After waiting WELL PAST the stated arrival date for my order, I finally got on the phone and contacted their customer service department (3rd world country outsourcing, BTW...!) and after getting bounced around to several different departments, I finally got in touch with one of the people in their "Legal Department", who was able to determine what happened to my checks.

This is the third time I have wasted my money at Vistaprint... but never again! As a graphic designer who works for non-profits, I am committed to providing quality designs on a limited budget. But after ten years of print work, I can with conviction that I have never seen such sloppy, low quality printing. Although I always submit high resolution files, the colors are muddy and the letters consistently blurred. Moreover, although I always format the file for "full bleeds," Vistaprint still manages to trim the file off center and crooked. Where is the quality control? Even when I've asked them to redo my order, they just send another equally bad product (And this time the second one was worse than the first). My feeling is that Vistaprint doesn't care about the quality, only the bottom line. But that is not sustainable. The most sickening thought is how many trees continue to be wasted in printing and shipping low-quality crap that people just have to throw away. Note to all mass-producers of crap: have some vision! If you can't do something well, don't do it at all! And a note to all consumers: no matter what kind of budget you're on, DON'T WASTE YOUR MONEY ON VISTAPRINT!

After months of dealing with order changes, hours being put on hold while, depending on the rep, I got a different story every time, I'm totally fed up! Last time, the payment had been received and the order was being processed, and I asked for a change to be made. They said "No problem, though a new order number will be generated; don't worry, your payment will be applied to this order." It was supposed to arrive 8 days ago and, because it hasn't, I called again. Now, I'm hearing that the check bounced??? How could it have been credited to the account, and the order started processing as a result, if a check bounced? I think they failed to apply the $ received to the new order, and now it appears as if I'm out $300 and will have no signs. DO NOT USE THIS COMPANY -They are awful and the reviews consistently speak to this: horrible service, unknowing employees, and inefficiency reign supreme.

They published my website without my permission, when I had not pressed the "Publish" button and was in the process of adding bits and pieces to it. After all it is not a 3 min job! It got published. I called them from a call box as it costs 20p from my mobile to call their Premium no. They kept me holding for over 30 mins without reassuring me that I had not been cut off. The technician said I had held so long as they were waiting to get hold of a "Technician." Pretty rubbish excuse. I asked why my website had been published and he told me it was because I chose my Domain Name first and did not skip that option. I told him that no where on the site did it warn of that fact that if you chose our domain name, then no matter what stage you were with the website, it would get published. He said it was common knowledge. My website address stated "123 Anywhere!"

Ordered 2 sets of business card - one for myself and the other for my father's business.

Ordered Labels from Vistaprint. They charged credit card but labels never came. I called customer service and they indicated they would get labels out to me at no charge. If you have seen my labels, you are the only one. Months have past and still no labels. Tried to e-mail them and of course, it bounced back. We were ordering business cards from them for 15 locations. They are not getting any more of my business. You can't follow up on something this simple.

I've ordered numerous products from Vistaprint and had always been happy. With my last order, I received a card for 25% off my next order. I thought what a nice way to reward returning customers. I placed my order on the regular site at first - thinking I would put the discount code in at the end during check out. It wasn't an option so I went back to the card and saw the URL that I needed to go to for my discount. I put in the EXACT SAME order and when my "25%" discount was applied I owed $14.14 MORE for the order with my "discount".

I ordered business cards, note pads and labels (that match the cards) for my son's new business. While I am not happy with the map on the back (it's way too small), the rest of the order was just fine. Since the first order, I have edited the cards and ordered more of them and the labels. My son also ordered the 4" x 8" glossy "cards" (the size of a brochure but just two sides) and they turned out just fine. I haven't had any problems with mysterious charges (although I will keep checking my statements) but I do get sick of page after page of "as long as you're ordering, how about ordering this?" If I wanted pens or key changes or whatever, I would order them. You don't need to shove it down my throat.

I am a franchise business owner and reluctantly have to deal with Vistaprint for my business cards and flyers. First off... The website is not user-friendly. Having to go through all their sales pitches, "offers", online marketing, and many other items just to get to the checkout is frustrating. I have ordered from Vistaprint on several occasions. While the printing is great, the service is horrible. I called to voice my option and have been given a "survey" that has never been answered. Today I ordered business cards and when asked what type of business card stock I wanted, it gave me the Premier Gloss option for FREE. I ordered 5 different cards all the same style with different names on them. When I got to the checkout I found that the prices were $15.00 different than what was offered on three of the 5 cards I ordered.

First, let me say that Vistaprint has some of the best prices, on the web, locally, regionally, for printed products. However, they "sneak" in extras on your order page by adding buttons whereby, if you click the wrong button, you have extra items in your cart when you check out and, at this stage in the ordering process, they can't be removed unless you call Vistaprint. Additionally, if changes ever need to be made on an existing order, it must be canceled (over the phone) and a new order must be created. Because my order was for a college district, every time a new order number is assigned, a new payment form needs to be created on my end and a new check needs to be issued. Specific to my situation? Yes! However, I believe that a good company can change orders in progress without requiring so many hoops.

I paid for the full year premium upfront to Vistaprint for a website, plus professional matching design business cards. The plan included the Facebook dashboard. I wasn't able to crop the pictures needed for the Facebook custom page, wasn't able to place a cover picture on actual Facebook page designed through my Vistaprint dashboard, and after designing and publishing my Facebook dashboard custom page, it continued to read, "This page is unavailable."

I created my business cards using my own designed logo. I was looking for a nice matte finish. I figured since I build custom cars and the matte finish is hot right now it would look fitting. To my surprise, when I received the cards the finish was terrible. It didn't appear matte at all. Instead it looked like it was at one time a gloss card that had been weathered. The black was so transparent you could see the white behind it. There were also little white specks and fine lines of white in the black. I will not use this company again. Obviously matte finish means very little ink to get the results. I wouldn't even give one star if I could help it.

Vistaprint set my account up with Facebook. Even thought I'm being billed through Vista for this. Facebook is now billing me and Vista says I have to clear it with them. The way Facebook is set up, if you have a complaint, it is very hard to resolve - basically your account is closed and that's it. Should be better communication between the 2 companies since they are working together. Otherwise, I am pleased with the cards and supplies I received from them

I have two websites with Vistaprint. While there are technical problems at time, they have a GREAT customer service, who will stay on the phone with you, to get to the bottom of things. I had such troubles one time, they gave me a free month to compensate. The technical team usually solves the problems, but in cases where they do not, it is forwarded to a higher level. You get periodic updates of solving the issue. It is not a perfect company, but none of us are perfect. There is always a tendency to expect perfection out of everyone but ourselves.

I would not recommend using Vistaprint because I ordered checks. I was sent two registers after three weeks. When I called asking where my checks were, I was told that my order had been cancelled. I never cancelled the order. I requested to have my money returned back to me and was told it would take three weeks. This is totally unacceptable.

Beware of Vistaprint promos - they are often scams! We tried to take advantage of a promo for business cards for $10 with free shipping. When we went to check out, we were being charged $15 + shipping. We called in - before paying - to find out what was wrong. After waiting for 45 minutes on the phone, we were told that the promo wasn't working properly (really? for such a common offer and such a big company?) Then, we were told we would have to pay the full amount and then call back (????) for a refund. When we called back we were told we'd have to wait for 1 or 2 billing cycles for our refund to appear on our statement. Really?? So you want me to pay up front for $15 more than I should pay and then you're not going to give me my refund for 1 or 2 billing cycles. How convenient for you that your promo wasn't working.

Just used their online business card system and received delivery. BOTH sets of cards are completely unsatisfactory. The contrast between the background and the text is minimal and on one set I can't read the text even with my glasses! Very expensive delivery charges and one free card holder missing. Awaiting reply. 100% refund or 100% reprint with card holder expected! Update once I get reply!

I have ordered the printed checks from http://www.vistaprint.com and they never reached to me. This is where I felt Vistaprint is trying to make fool the people: 1. Free check book with $8.66 as shipment charges. 2. No tracking provided. 3. Shipment supposed to be within 7 days but never received. Re ordered but still awaiting and already 7 days over. Thanks.

I am really angry and upset with the VistaPrint website building program! I spent more than 80 hours building the website for our small business. I even signed up for their upgrade (which they charged me for within 12 hours!). I loaded A LOT of pictures on the different pages, only to find that the majority of them loaded sideways. I tried and retried to get the photos on their site straight as they appear on my computer.

Vistaprint won't ship at the standard rate; they only do rush shipments. I'm not paying three times more than my order for shipping. I'm just a small businessman.

I ordered 2 large door magnets and was very pleased with the way they turned out. But after a couple of days, one magnet had a bubble come up on it and I contacted Vistaprint. I never had to even speak to a person and they responded with an email saying they were sending me a replacement. I got my replacement and opened the package. During shipping somehow, the magnet got bent and left a crease right down the middle. I tried to bend it back but that didn't work, so I contacted them again and just received an email saying they were sending me another magnet. They didn't even ask for the pictures I took of both instances. Customer service is great and I would highly recommend Vistaprint. Great job. Keep it up, John.

I ordered the special for 250 business cards and was charged $60 instead of $23.98. They were off center - cut with varying mistakes - white lines on the left on some of the cards, white lines on top. The colors were wrong; in fact, many of the cards were different colors than others. Shameful. When I tried to contact Vistaprint using numerous numbers supplied by numerous sites, a recording told me that due to technical difficulties, they cannot be reached. I am so disappointed and I feel I have been robbed.

In January 2013 I purchased a number of business-related advertising items for my small business. In June I noticed $21.99 being deducted from my checking account. I immediately went through 12 months of statements to find it started in January. It was titled "Web services/Web.com." I called the service and was told it may have been something I signed up for through Vistaprint. I never agreed to this program and I asked to be refunded. NEVER RECEIVED A DIME and Vistaprint claims they're not an affiliate of Web.com, but it is clearly listed at the bottom of their main page.

I was looking for custom design t-shirt online and found Vistaprint. They have lower prices than others. I placed my order just a day ago and they took my payment from PayPal. I thought everything is under their process. Today, I got their e-mail saying they can't complete my order because the special order is limited time only. They want me to reorder and pay more money on it. This is not the way to do business. They took my money, ship out, and want me to pay extra money. Really bad company.

I had 2 fraudulent charges on my Visa from Vista. I called customer service and their so-called investigation team stated that they could not find the charges in order to issue me a refund. So now, I have to go to my bank to dispute the charges. I'm disappointed in Vista and their lackluster attitude about this issue. I will never use them.

First, these folks are not based in the USA and their attitude shows in that I just placed a $1000+ mailing of postcards order and needed them to print an additional 50 cards. I was told to order the minimum order of 100 and pay full price. Vistaprint is another example of a company that really does not care what the customer wants and doesn't care if they piss off less than 49% of the world. I will now go down to the local print shop to get the 50 postcards that I needed. Buy made in USA!

In 2011, I ordered business cards and other business stationery that were of very poor quality when I received my shipment. I wrote to Vistaprint expressing my dislike. I had not heard from them since. I had decided that I would not continue my business with them, and I moved on. In September of 2012, I noticed unfamiliar charges on my bank statements from Vistaprint. I was being charged recurring fees for a website and other advertisement that I did not order and did not utilize. After contacting their customer service department, I was told that the charges would be refunded. The charges have continued, and this time I'm told that only "part of my order" was cancelled!

I ordered two different sets of business cards. Neither one came out great. I ordered the premium services. Hate to see what the regular service would produce. They were given exact crop marks with bleed and still had an issue getting it right - not once but twice. Have worked with local printers that have done a much better job. Kept one set (although I should have sent those back) because the majority of the cards were passable. The cut of the cards changed the further I got into the box. Sent back one of the sets to be redone since the crop was way off. I got the replacement. The crop was right on the back, but now off on the front. Wasn't worth the time and effort to call and go through a third attempt on their part. Even with their version of premium services, you get what you pay for. I definitely won't use them again for any of my future print needs.

I tried their free one-month email service and then realized another company was cheaper and offered more, so I cancelled it and went to transfer my email to the new company and could not because Vistaprint held the rights to my email domain name and I had to buy my domain name from them in order to transfer it to the new company. Vistaprint did not disclose anywhere in writing before I bought my account that they held the rights and to make it worse, they failed to disclose that if I transferred the domain, it would be held for 60 days. So now, I have no way for my customers to contact me for 60 days. They are useless and unethical in their practices of customer service. Never use this company for website or email hosting!

I ordered 250 cards for $10 using their designer. Upon receiving the cards, I saw that the print was hardly read; it was so small. Obviously, while designing this card online, the print was bigger, or appeared bigger on their screen. I wrote to them about my complaint two times and have not heard one word back at all.

I ordered visit cards. They seemed okay on the screen and were the worst quality I ever saw. The "at the corner print shop" is cheaper and better and they are an internet service so are supposedly less expensive. This is good marketing with bad service.

I decided late in the season to do a medium-sized banner for each senior on my son's high school lacrosse team this year. I got started on a Friday night (4-12-13), called Vistaprint to see what day I had to have the banners completed by and still pay conventional shipping. Senior Night was a week and a half away at this point. They said to have my order submitted by Saturday at 6 pm. I had to call them several times for help at first as I was not familiar with their website design features but each customer service person I got was helpful and polite. I submitted my order for 9 banners (2.5 feet wide by 4 feet long) each having 5 photos and some text on them at about 5 pm Saturday.

Both I and my partner have ordered from Vistaprint, and the first time we never received my business cards or T-shirts after a month of waiting, all they were prepared to do was give us a refund. When we paid, our account was debited within 5 mins. When we wanted a refund, the first advisor told me it would hit our account that day. We waited till the next day and it still wasn't in the bank. When I rang them, they said the person who told me that was new, as though that was my problem. When I said it was their responsibility to train their staff, they didn't like it very much; and after a little more talking, their manager hung up the phone on me! We did get our refund after 3 days however.

The Vistaprint website platform is extremely difficult to use and gives you very little flexibility for doing any SEO or including features. The forum is full of negative comments. I recommend steering clear of this one.

Picture 1 goes with the January problem. I've been having this problem since January. Vista Print told me that it was fixed. As you can see, it is not fixed. I forgot to tell you all so one of the woman at Vista Print told Google that if I didn't like my website with Vista Print, that I should move it. Come on, I have over 50 hours in my website. I am telling you the truth. People don't believe when I say this but you can ask my wife. She got really mad at me some days, because I spend over 6 hours on the computer to learn how to make my web site get found better on the Internet .

Vistaprint has always been a company that offered "free" items. Just as with other companies, you can't expect them to make money and receive your items free also; there has to be a charge in there somewhere. Now, things cost a minimum and the shipping (that people are complaining about). If most would pay attention to the uprising costs and possible Saturday closures of the USPS, they would see that it's not cheap at all to mail anything other than a letter. With that being said, I don't feel as if they are price gouging me when it comes to shipping because remember, I am not paying for the items that I am receiving.

First order went through swimmingly so I thought, I would order address labels from them. Everything went fine until checkout. And when I went to approve my small order of 140 labels, I found I could not. The checkout button said confirm without address labels on the original order. I thought "What the heck?" Then I noticed a second field below and went there, discovering to my surprise they had doubled my order and wanted me to confirm! That button said confirm with address labels. Although it wasn't that much money, the measure they went to in order to get it infuriated me. I cancelled my original order, and I will not do business with them again.

I have been trying to order business cards from Vistaprint. The ad says the free stamp will appear at checkout. I have tried in a numerous variety of ways to get to the checkout page that includes the options for the free stamp. The stamp has not once appeared. Also, the so-called free 250 business cards are $4.99. They do say they will send a coupon for $5.00 once the sale is complete. I was willing to buy the cards for the $4.99 and get the coupon, but the stamp never materialized. Not in any of the various windows of additional promotional items they try to sell or in the checkout window. I am not willing to confirm my order and payment (through PayPal) just to find out the stamp isn't included. It's really too bad because I found the perfect card and loved the way it looked.

I ordered 5 USB sticks from Vistaprint a few weeks ago. After receiving my order, I tested them on my computer one by one. One of the sticks had a strange file inside, and when I tried to delete it, I couldn't. I tried scanning the USB stick and it flagged the file as suspicious, but I still couldn't put the file on quarantine. When I tried formatting the disk, it took a very long time to do so, and then all of a sudden, my computer hung. I tried to start up the computer but it would go to blue screen or hang itself, and at times when I can boot up, it would run really slow. Now, I have five useless USB sticks that I can't use and a broken computer, and maybe I have spread the virus through my email accounts which were running while I was testing the sticks!

I called the customer service department and was on hold for a long time. I did not get good service when I called in to resolve an issue with a defective product. Do not do business with this company! They just want your money and will not provide service after the sale.

No one likes to feel as though they are being "misled" or "cheated". However, this is exactly how I felt when ordering some business cards through Vistaprint. They take you through page after page after page of things you have to uncheck or read very carefully to keep from ordering something you don't want. Then, in my case, when I got to Checkout, the shipping cost went from $5.99 to $8.78! Why? I can afford the extra $2.79, but I refuse to be pushed into paying one red cent extra when I feel as though I have been "rooked" into paying a higher charge. I don't like companies that have to sneak in an upcharge, or add a few cents here and there. I assure everyone of this. Order something from Vistaprint, and you can expect to get poor service and charged extra money for "nothing". It's sad to see a company has to go to these measures to get $2.79.

I was recently looking at credit card bills and traced a charge on it for $29.99 from a company called Business Max. I traced it on credit card statements for 2 years. I called the number and they told me I have had a membership since 2008. I kept asking them what it was for. They said I joined something. I told them I wanted them to email me a copy of my signature, what I joined and where I said they can deduct $29.99 from my credit card every month. They said they would email me the information. I never received it. I was curious where it came from, so I did research and found that it comes from Vistaprint. In 2008, I ordered business cards and it automatically puts you in a click where they deduct money from your credit card every month. The website is totally bogus; it tells you nothing. So they took about $1,500.00 in total from my credit card over the past 5 years. While researching the website, I see that there are hundreds of people going through the same thing.

I was wrongly charged and put on hold for well over 10 hours in total. A month before they contacted me, three people told me they were overnighting the refund. One of the bozos claimed they sent it but it was to the wrong address. They never called back when they said they would. I never received anything, after a month of complaint calls. If you wish to talk to someone, you need to go to Jamaica where the call center is. They are as sharp as tomatoes. Don't expect anything to be done correctly or be compensated. Worst company I've ever dealt with. They were unable to compensate me. They are lacking in overall professionalism, courtesy, client values and ability to correct issues in a timely manner. I am asked if I can hold for 2-3 minutes which ends up being 20 minutes easily. Don't call from your cell phone if you have a constructed minute plan. You'll waste them on this shallow, unprofessional bunch of monkeys. Sorry, but that's as candy coated as I can make it. They earned it!

It is rare that I find Vistaprint websites operational! I try a very simple thing like upload a five-minute audio clip and I get an error message. I cannot count on Vistaprint websites. Yet, I have people counting on me. That's why I had to cancel!

Well I was not going to buy, but my father helped me find coupon and it saved me more than ordering from my local printer store. Anyways, I ended up ordering the wrong ink. The customer support said they could not cancel and it was shipped a few minutes after I ordered, so it didn't make sense and I had to return it.

When placing my order online, two of us looked at the price that was to be billed on my credit card. I pushed to submit the order and when the next screen came up, the price had increased 75% (from $123 to $213). Also, I was told I would have an order cancellation in about 30 minutes. That was two hours ago. I intend to go online to review sites to warn others about my experience with Vistaprint.

The website builder used to be very suitable for novices, not so now. You press a button to change your website and your next bank statement tells the tale. You have to read very carefully before making any changes to your website so not to incur extra charges. This makes life very difficult for the novice customer that Vistaprint is targeting. Customer support is weak. English is often very poor and exchange of information is lost in translation. Overall, a product that had been designed for the novice has lost its way.

Today, I was ordering baby shower invitations from Vistaprint and it was simple and easy. However, upon checking out, I was pressured with more than normal add-ons to my invites. It got to the point of being ridiculous and I was pretty fed up! By the time I got around to the shipping after ordering all the other items, I was baffled to see that the standard shipping was 14 days and the 3-day shipping was $20 or more! I know that they have to make money somehow because they are so stinking cheap, but come on!

I ordered simple business cards and they came out with a very off color tint. I tried to contact customer service, you know, for the satisfaction guarantee but never got an answer. I ordered from another online discount place and the cards came out with no problem. Beware!

We placed an order for 500 trifold for our business. The order was placed online and the graphics uploaded using their online system. The preview was accepted and properly processed. After 2 weeks, we received this: "We were unable to process your order and unfortunately had to cancel it. We sincerely apologize for this and assure you this isn't a typical Vistaprint experience. We'll be issuing you a full refund shortly. Please contact our customer service center at 1.866.614.8002 for assistance with your order. We're very sorry and are working hard to make sure this doesn't happen again."

This is the second time I requested things made from Vistaprint and did not get my order timely! I requested invitations to a party whose invitations are too late to request now since this is their second try at getting it right but failed again! At this point, there is nothing they can do because I now look unreliable in the eyes of my mother-in-law, whose party I made the invitations for. Never ever again! The door is completely closed!

I paid extra for 7-day shipping. First invoice said the order would arrive by 1/25/13 priority. On the 24th, I received a new invoice saying the order would arrive by 1/29/13 - 11 days. A previous order I placed arrived within 10 days and it came regular USPS. For some reason, the company switched to UPS on the second order; charged more; and the order took as long to get here as it would have paying regular rates. I contacted the company and they said, "It takes 7 to 10 business days for you to receive your checks." That was not what I paid for. They apologized for the inconvenience. That was it. No credit for additional money I paid. No assurance that they would change the website to reflect their true intent. No more business from me.

I am a graphic designer who ordered magnetic truck signs and constructions yard signs and frames from Vista for a new client. A few months later, my client mysteriously asked for his art files. Yesterday, I learned that after six weeks of use, the ink on his truck signs had deteriorated beyond readability. His yard signs never did fit inside their frames, which he called "cheap". He wasn't angry; he just took his files and went elsewhere. I contacted Vista about their "100% satisfaction guarantee", and they said too much time had passed (8 months). I not only lost a client, but I'm also out the money I'll be spending to order new signs for him.

Vistaprint have taken money from my account without my permission. They make it almost impossible to get it back. I strongly advise people not to touch them.

I cannot believe the quality of the business labels I ordered! They were horrible. I ordered metallic address labels for my business and I received dark gray labels with a lighter shade of gray lettering. The font was so small - it's illegible. I can't use these! I would not recommend them again.

Thought I would try the email marketing service. It was down this morning and still down tonight. I phoned customer service and got a call center in Jamaica. Lots of noise in the background of people laughing and cutting up. The woman said the problem wasn't on their end, although the message distinctly said that Vistaprint was having technical difficulties. The woman told me I had a popup problem but didn't know to tell me to fix the problem. Then she told me to switch browsers. No change. She wrote up a ticket and said Vistaprint would get back to me in 3-4 business days. I am running a business! I can't wait 3-4 business days.

We are receiving a lot of very inappropriate magazine subscriptions. When we call to cancel, the magazine companies say that this was submitted by M2 on the Vistaprint website!

I signed up for monthly billing of $16.00 a month or so I thought. I was charged $199 right at Christmas. I have been dealing with Vistaprint for over 3 weeks and I was told back then I would get my money back. I have yet to receive my money. I have an email from them stating I would receive my money back and still no money has been given back to me. They claim they cannot submit it through PayPal which is how they received the payment. I am highly upset because I have dealt with them for years and I have never been through so many problems as I have recently.

I ordered cards from Vistaprint and got them there okay, but they took more money out of my account three weeks later. Now, I’m in the red with bank and bank charged me $37. Well, Vistaprint gave me the money they took but not the 37 dollars. They said they would send it in the mail. I called today, and they said it would be 3 weeks. I asked for my money now. It’s not going to happen. I won't buy anything from them again. I got the shaft!

Your website/company is horrible! First, it started with your rush delivery. Your rush delivery is not expedited. For paying that much money, you would think it would be delivered faster. Secondly, I purchased a Groupon for your company and I just placed my Groupon order. I received three different emails from your company. My shopping cart had three different amounts! One link tallied my total to $30.43; another link tallied my total to $43.66; and the Groupon link tallied my total to $50.91. Same order three different totals! That is ridiculous! And of course, the most expensive $50 order is the website you are to go to, to redeem your Groupon. The other two carts would not allow a field for the promo code. That is horrible service!

Do not shop at Vistaprint unless you want your credit card info stolen. My daughter shopped with Vistaprint and had her card info stolen. I shopped with them, against her advice, and had my credit card info stolen. Do not shop at Vistaprint!

Numerous orders, some never fulfilled, refund hold up & more! - I have used Vista print several times over the last 2 years, both privately and with my business. They have always been good at replacing what isn't correct. However, they rarely get jobs correct. My last endeavor was 1500 rack cards originally ordered in the beginning of October. As of today, I received 4 orders of them, none of them being correct. Finally they decided to give up on trying and refund my fee. However, that took almost 2 weeks! I was offered a free printing of the cards to go with my refund but the customer advocate dept. reneged on this offer after they were able to push the refund through to have it completed in 10 days rather than 2 weeks.

I wanted to print my wedding invitations, and my experience was very good (I called about pricing of the urgent shipping and Howard replied the call and was very courteous) until I submitted my order (it was in the cart) and went to check out when within minutes the price has changed from 50% off to 0% off, which equals 100% increase in price. Outrageous. I called the company, and they kindly offered me a 25% decrease in the full price, which made me less angry but did not change the fact that it was changed so drastically. I believe it is not an honorable company based on this experience, and I do not plan to buy from them again. The prices are wonderful, but because of these intrigues, the final price is comparable to cards that look better.

This company is awful. First, I bought a groupon which was a nightmare to actually apply, seemingly purposeful. Also, their shipping charges are outrageously expensive. When you check out, you have to very carefully navigate through many pages of products that they are trying to push on you. It would be very easy to accidentally buy extra stuff you don't want. In fact, when you do finally get to the final checkout page, they then try to scam you into buying address labels. I actually had to call them to get the groupon applied, and the person on the phone was even trying to push products on me. I have never seen such poor tactics. I would recommend that you completely avoid these clowns, and I haven't even seem the cards that I ordered yet. There are many legit companies out there doing the same service without the nonsense. Buyer beware and stay away!

They charge extra money on what they called "upload fee". This is ridiculous. I never see such a thing at other websites for printing out your pictures. And when I tried to contact customer services, they disconnected the conversation (2 times) intentionally. I guess they get tired of complaints.

I have had a very good experience with Vistaprint for several years. Suddenly, I was noticing lots of error messages popping up as I was updating my website. And often, after I've published, I look at my website and find that words have dropped out, the font color has dropped out, and sentences shift. This is unprofessional! I cannot do business like this. Everything must be perfect! And I am noticing charges for things I didn't request like a blog and email services related to my website. When I called last week to have the charges reversed, I had the worst time communicating with the customer rep. He was as dumb as a doorknob. Today, while trying to order 250 postcards, I see Vistaprint is charging me $11 in postage for standard delivery for a $33 order! This is one-third of the cost of the postcards! No way does it cost $11 to mail 250 postcards from Eastern Canada to New York.

I usually use TruPrint (SnapFish). But being based in the UK, they don't deliver to the Netherlands. So I tried VistaPrint. I was offered a 50% discount for a calendar. However as I created the calendar, various costs kept getting added on. Firstly there was the uploading of my images - surprisingly this was free. But then there were various colour schemes to choose - I ended up paying for coloured grid lines - I couldn't see how to remove that charge. But the final straw was that at the check-out stage. I was suddenly charged 4+ for VAT at 22%, and then the p&p came to $7.50. The total cost was nearly $17 for a calendar originally advertised at less than $8.

I have been using Vistaprint for many years to print cards, calendars and more. But recently, I had cause to complain about an issue where they were charging more than they said. I could not raise a complaint with them. They ignored emails and their European staff, who have rather poor English skills on the phone, were just hopeless. I tried to "escalate" my complaint but I suspect that the "customer services" staff gets marked down for referring a complaint up the line, so they just will not do it despite saying that they will. I will think very hard before using them again!

I ordered a calendar for my family with personal pictures of my daughter - for child protection reasons, I had hoped these would be kept private. I was sent a calendar with 12 cat and dog pictures on. So, it appeared that the pictures of my daughter have been sent to a complete stranger! This I find deeply concerning. The calendar was of reasonable quality.

Well it seems like we've all been fooled by yet another "too good to be true" promotion. I am outraged with Vistaprint! After applying for your advertised "99p" personalized calendar, I took time to choose the right photos as a present for my mother, only to find that at the end of the checkout, the price of the calendar had gone up to nearly full price! This is only the tip of the iceberg though. After I had finally managed to pay the correct price for the calendar and the extortionate postage fee, I waited three weeks. Then a package was delivered to me, inside contained not 1, but 4 copies of another family's calendar, utterly useless! There's more.

My website hosting with Vistaprint has been horrible and an absolute nightmare from day one. Vistaprint posted my home address, yes my home address, on my mobile website and told me they would try to take it down within 48 hours. It was there for two weeks! What an extreme breach of privacy and safety! It didn't come down until I finally continued calling and found a customer service rep who knew what she was doing and erased it immediately! This is not an isolated incident because I saw someone else complaining about this on their site.

I went on your website to order a calendar and when it comes to paying, it added on return labels and extra costs. It also processed my order twice and instead of costing me £8, it ended up costing me £22. I think that is not acceptable and I would like a refund for my second order and would like to know what the extra costs were.

Vistaprint is the worse service to deal with. You have one customer service agent (Tainya) helping me and making all the changes and then this (**) another agent gets on and tells me Tainya gave me the wrong details and that she did not give me the right details. But yes she did, she was trying to help me; but this last ** customer service rep made changes and went over the nice lady that was helping me. The customer service is terrible. They are rude and just want to take your money and not help you. They don't work on weekends to help, and then they’re rude as hell to you. They just want to keep running your credit card. Please be aware of this service. They were already in the news at one point. I wish I had listened to what others were saying about Vista. They’re not a good service to sign up with. Stay away.

I am in the process of setting up a website with Vistaprint and came across this website with negative reviews. I was concerned, to say the least. I have previously ordered a large banner from them and business cards. I've been very pleased with the quality, ease of designing the products online and the customer service. The banner arrived without the necessary support corner pieces. I called customer service. They did not question me at all but were apologetic and had the pieces shipped out immediately at no charge. After setting up a website, I decided to change the domain name (my fault!). They said I would need to start over with another website in order to do that (no charge to me). I asked if there wasn't a faster way and they said I could buy the original domain name for $19 + tax which I did. That seemed reasonable to me. Customer service has been very helpful through all of this. I'm not a techie and they have walked me through each step and have been very polite. I've been very pleased with all of my experiences with Vistaprint.

I had a client come to me. She chose DMWDS.com as her web design and internet marketing company as Vistaprint leeched more than 100's of dollars from her each month. She found out they doubled the price of their domain names. Most domain run $14.00 and below, but they charge $19.00 for ownership of the domain. Getting the EPP code for transfer was insane enough. Too much red tape.

I went on Vista Print to check out their website services. I input a domain name that I thought I would use as my business. I decided not to go with Vista Print for my website as they have an extension off the website name (I think vp) that I didn't want. Later on when I started to look at websites, I went online to get the domain that I originally wanted to use and now it was no longer available. When I looked it up, I realized that it now belongs to Vista Print. Wow. Isn't that a bit unethical that they took my domain name for their own?

I just received the business cards I ordered from Vistaprint and discovered that Vistaprint printed their advertising on the back of my business cards that I bought and paid for. Totally unacceptable! Stop buying their business cards, and maybe, they will stop putting their website on your business cards you buy from them.

Disgusted with Vistaprint - I ordered wedding save-the-dates, envelopes and mailing labels from the site. At the end of the order, I paid with a Living Social deal as well as my credit card. Because the discount was great, I decided to pay a little extra for rush shipping. With this, I was supposed to receive the order 3 days from the date of placing the order. Starting out, everything was fine. I got a timely response that the order had been shipped. I was supposed to receive it on November 6. Nothing came. I was still in good spirits as I know sometimes shipping is not always on schedule. I checked the website and the status had been updated to being delivered on November 7. I figured this was because it had gotten late and they ran out of time.

I placed an order for a calendar that I must stress said 99p on the leaflet. I then got offered better quality and I thought yeah I can do that. Then delivery, then conned into a second with free delivery. I was not even notified of the second charge. I called to cancel one; they said I cannot do that. Then, they canceled both - no refund. They said it would take 48 hours to refund me. I don’t see how it will take 48 hours to do a PayPal transaction. The complete ** on the end of the phone spoke no English! And his supervisor was no help as well, refusing to answer me as to why the refund has not gone through after being told it has been successful. I’m never using them again! If I don’t get my money back, I’ll be taking it further.

I pay extra for my website’s local listing, search engine, and so many other advertising avenues through Vista Prints. My website has been out of Google, Yelp, and YP listing for over a week. Does this company still expect to bill my account? I'm trying to call, but they're experiencing severe weather conditions. I am losing a lot of business. It was nice doing business with you guys.

I ordered a logo on their site and the products I ordered looked good. However, once I downloaded the logo I paid for, the quality was terrible (white lines across the PDF logo and jagged edges on the jpeg version). They refused to help and offered to take my complaint and pass it on to their designers. This is unacceptable since as a business owner I can’t be changing the logo as I please. They are marketing a product they cannot provide. This is false advertising.

I've contacted Vistaprint multiple times over several months about not receiving the social media data for my website. They told me that they were working on it, but it's been months! My credit card is still being billed monthly. If you can't sort out these problems then please, stop stringing me along.

I opened a "free trial" website service for Vistaprint and cancelled on Day 16 (I found a web developer that offered more professional services). Upon calling Vistaprint to get the rights to my domain name, they told me first I had to wait 90 days before my domain was released to web space (basically future use); then 5 minutes later, she said I had to wait a full year to get my domain released for future use. Pissed, I asked to speak to a manager; and the manager stated, yes, definitely have to wait a year. Reason being, Vistaprint purchases the rights to your domain name through Tucows (google it). They pay Tucows $19.99 to hold the domain, thus allowing Vistaprint to offer to the end user for "free".