Vistaprint Reviews

Amazing customer service, I ordered the wrong thing and instead of them making me do a whole extra order of the right thing, they helped me out and was patient and got me the correct ones of no charge. Thank you Vista Print!

We own a Restaurant and Party Center. We have ordered business cards, indoor signs, outdoor heavy duty signs, a large outdoor vinyl banner to hang during COVID....The design team is professional & fast. There are so many free templates to create your own designs as well. I always find a coupon code (BONUS!) but I would still use this company without one. They are very responsive to CHAT or with email. They will even schedule a call at your convenience. They are worth every penny!

Vistaprint delivers high-quality prints at affordable prices with a smooth design process. Their customer service is responsive, and shipping is fast and reliable. Products like business cards and banners come out crisp, vibrant, and professional-looking. Overall, a trusted go-to for custom printing needs.

I recently ordered business cards from VistaPrint, and while the initial batch didn’t turn out as expected, their response was exceptional! As soon as I reached out to express my concerns, they quickly refunded my purchase and offered immediate assistance. The live chat team was incredibly helpful, guiding me step-by-step to adjust my design and ensure it met my quality expectations. They went through every detail with me, making sure I was completely satisfied before reordering. The new cards arrived, and they’re beautiful – exactly what I had hoped for! Highly recommend VistaPrint for their outstanding customer service and commitment to getting it right.

Even though I only receive discount offers AFTER I make my purchase, the products I receive are certainly the highest quality!! The shirts I just purchased and received are incredible! The files I sent were not clear enough to use but Vistaprint went the extra mile to make them INCREDIBLE! I love them and certainly buy a lot more!! Thank you!

Their terms and conditions and customer service promise are meaningless. They consistently provide damaged items and refuse to do anything about it. Chrystal in customer service provides bad service with no resolution. AVOID, AVOID, AVOID.

I’ve given VistaPrint multiple chances, and I regret it every time. Most recently, I ordered a time-sensitive product well in advance. Not only was the product misprinted twice, but the replacements were both disproportioned and unusable, clearly a result of poor quality control. When I called to fix it, customer service did everything possible to avoid escalating the issue. I specifically asked to speak with a supervisor, and the rep refused, claiming all supervisors “work remotely” and can’t be contacted for 24 to 48 hours. That’s not customer support, it’s stonewalling.

I made a photo book with my professional wedding photos as well as photos taken with an iPhone. Almost all of the pictures were blurry and lackluster. Even the professional photos looked blurry. When making the photo book, I followed the system's guidelines for size (i.e. heeding the warnings if the system told me the photos would be blurry if printed too big). Notably, I had the wedding pictures developed for 12 X 18 photos with another company and they were crystal clear - so it was not an issue of photo resolution. Customer service was responsive and sent me two new photo books but unfortunately they were exactly the same. They ended up refunding me half the cost - even though the quality was so bad a full refund was warranted. I will not use this website again.

Do not use Vistaprint ProShop corporate services. It has been nothing but trouble trying to get orders filled and now, as I try to cancel my recurring membership before my credit card is charged, it has taken a month and several phone calls and emails and it is STILL not cancelled. I will be reporting to FTC. Stay away. Not worth it to have to be on the phone (on hold) multiple times just to cancel a membership.

Terrible product and even worse customer service. Twice now I've ordered trifold brochures. Using the Vistaprint provided template, ensure the design lined up with the dotted fold lines, still produced a print that was not folded where it was supposed to be. The second time I spoke with customer support to ensure this would not happen again. This was after going through more than one customer service agent because apparently I was taking too long to follow their instructions (I wasn't, their website is just slow). The order was placed. Again, the folds were in the wrong place and the client was not happy. I will never use or recommend Vistaprint again.