About Vistaprint
Vistaprint is a global e-commerce brand empowering more than 17 million small business owners to professionally promote their business with quality printed and digital marketing products at an affordable price. The company’s online design studio allows customers to easily customize their products including business cards, marketing materials, signage, promotional products, apparel, websites, digital marketing, cards and stationery.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Quick, easy-to-use software
- Free templates for any style
- Printing services for every need
Cons
- No expedited delivery services
Bottom Line
Vistaprint is an online company that provides marketing services and products to small businesses and consumers. Vistaprint has user-friendly software and prides itself on creating professional-level marketing material.
Top Vistaprint Reviews
- 4,212,289 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I have been using Vistaprint since 2003 and never have they refused to correct anything that arrives less than perfect. They even sent a replacement when the package was stolen of...
Read full reviewWe have placed orders with Vistaprint for over five years and have always gotten excellent service. When we've experienced a question or problem, the customer service team is alwa...
Read full reviewVistaprint products
Vistaprint gives small businesses the tools to create professional-level marketing material. Vistaprint’s simple software streamlines the design process by providing customers with access to ready-to-use templates that can be customized to reflect their personal style.
While Vistaprint started by offering basic printing services for small businesses, the company has expanded to offer printing services for practically every need, including:
- Business cards
- Photo calendars
- Signage
- Clothing and bags
- Labels and stickers
- Branding services
- Website and digital marketing
- Logo design
You can test out a potential design with Vistaprint by visiting its website and checking out the available templates. If you create an account using your email, you can upload your favorite photos and Vistaprint stores them for you to use on future designs.
What are Vistaprint prices?
Because Vistaprint offers such a large amount of products, its prices vary by service. For example, Vistaprint has glossy or matte business cards starting at 15 cents each ($15 for 100) and matte wedding invitations starting at 72 cents a piece ($75 for 100). You can get an estimate of the cost of your Vistaprint order by using the quote calculator on the company’s website. To get an accurate quote, you need to know:
- What product you want
- The size and finish
- Any special features
- The quantity you need
Vistaprint stands by everything it sells and has a complete satisfaction guarantee on all orders. If you’re not satisfied with your Vistaprint order for any reason, its customer care center works with you to find a solution, whether it’s reprinting your order or refunding the cost.
How long does it take to get an order from Vistaprint?
Vistaprint delivers all orders within three to 15 days after they’re processed. Before paying for your order, you should be able to check its estimated delivery date.
You can track your order through your Vistaprint account or the tracking number located in your order confirmation email. Vistaprint doesn’t offer expedited delivery services, so be sure you consider the delivery time when placing an order.
Is Vistaprint worth it?
Vistaprint is a user-friendly design website that allows customers to quickly create products using its simple software. If you’re searching for quality marketing material, customized calendars or even holiday cards, Vistaprint makes it simple to get precisely what you need.
Vistaprint Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
I used Vistaprint for a decade now and they always come through consistently with my printing needs. I always recommend Vistaprint to my business peers. I am excited to use the die cut products as a free gift for my clients.
Thanks for leaving us such a wonderful review. We are thrilled that you continue to be satisfied with both our product and service offers, and we're just as excited for you with your interest in using one of our newer products (die-cut) as free gifts for your customer. What better way to up your game with showing your customers you appreciate them. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks again for your kind words and we look forward to assisting with your upcoming product of interest.
I have taken my time to fill this out, I almost feel obligated when finding such a white whale in business nowadays, I had to let people know the customer service with Vistaprint was textbook perfect. I appreciate all the hard work with every person in the company that it took to have this kind of model and approach to customer satisfaction. I am sure at first it was difficult, but I hope the rewards are seen for all of you. Thanks again for the great support and help. I will spread the word and hope to see more from your company.
Thanks so much for sharing your feedback about our service. We’re delighted to hear that our team’s performance exceeded your expectations. Our team will also be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, please let us know as we look forward to your next product/s of interest.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I've been using Vistaprint for 15-years now, and every single time I've ordered their products their service has been EXCEPTIONAL. Their over the phone, live Customer Service is the best I've ever seen, and anyone who gives this incredible company any less than "Five Stars" simply doesn't know what they're talking about. Their prices are extremely fair, their website easy to navigate, and their turnaround time something to be admired. I'd give them TEN stars if I could.
Thanks for your continued support of our products and services and we’re so happy to hear that you are still having a 5-star level experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Vanessa, I apologize for mama dropping, but really went above and beyond! I screwed up my order, by putting the wrong word on all the stuff I ordered. I didn’t notice until after it shipped. She fixed, and replaced my entire order free of charge. She could have told me it was too late, and I would’ve reordered my stuff with the correct wording, and been out that money twice. 5 stars just isn’t enough, I’ll never order from another company again. Awesome customer service!!! Thanks Vanessa!!!
Seeing that you had a 5-Star experience is the best thing we could hope for! It's something we've worked hard on and we're sure that Vanessa would be pleased to hear that her efforts resonated with you. We look forward to serving you for many years to come!
I am exceptionally pleased by my November card and banner order. They are both EXCELLENT!!!! But, my promotional hat that was an "add on" to my order at a special rate, was disappointing. It was made with a printed iron on that was peeling when I received it and is visibly a different shade of white from the hat. The print is so small it can not be read by others. I am totally disappointed by the poor quality of the hat. Great value. Poor quality for the hat, but I am pleased with the rest of my order.
Thank you for the kind rating and we're happy to hear that your experience with the card and banner order was a favorable one. We, however, are just as disappointed that the bonus buy hat received didn't meet your expectations. We will be reaching out to you for you to partner with us in having the concern shared resolved.
Ever since Promotique left Vistaprint quality and availability has suffered. I have not been able to fulfill several orders and the last one was fulfilled terribly. The log was tiny, wrong font, and nothing like what was submitted. Will go local from now on.
I ordered thank you cards for my wife’s small business and they canceled the order and said my payment didn’t go through my account. Says the money was put back in my account after being put on hold. Guess they hit a wrong button and blamed us.
I spent three months designing and perfecting my new business card and I spared no time or expense when I placed my order: top-quality card stock, foil trim, eye-catching color and design on front and back. $72 total and worth every penny, I believed. Previous card orders had come tightly packaged with plastic overwrap for protection. But how did this premium order arrive? In a cheap card box dumped within a flimsy jumbo box, which had been torn in transit. Neither the cards nor the card box had the plastic overwrap and the lid had come partly open, so the cards were exposed on a rainy day. I did get them safely home, no thanks to Vistaprint. The beautiful cards deserved better.
Don't use Vistaprint if you need to access or edit your domain name server (DNS) records. They will make it impossible to do so. I used them to design my website and have been given the runaround for a week now and their customer and tech service are incompetent and inexperienced. I have been told: 1) they can't access my DNS records (wrong!); 2) a company where I registered my domain controls the DNS records (wrong again!); 3) had the incorrect DNS record edited when I specified which domain name record to edit; 4) to wait 24-48 hours for Google to update the record when it should happen within minutes (Google continuously updates data).
Even the folks at Hover.com where I had registered my domain were tearing their hair out on my behalf. Not to mention the fact that their templates are lame.... I went with them when I didn't know any better. I am going with a website designer and can't wait to get away from Vistaprint. I'm only hoping and praying they will actually transfer my domain names to new servers once I have a new website. I don't know if they're competent enough to do that....
We are a very small charity in Scotland who has spent a lot of money on merchandise but never again after the service manager, Hamza, refused to give us due compensation for goods that are beyond late and the problems it caused us. Hamza needs to attend a basic customer care course and get basic common sense knowledge. The man is beyond useless!
Vistaprint Company Information
- Company Name:
- Vistaprint
- Website:
- www.vistaprint.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.