Vistaprint

I have placed many orders in the lately with Vistaprint. The first few sets of note cards were fine, but then I started getting inconsistencies with their putting the folding line in the correct place (so they fold as they should). They were good about redoing, but after having this issue stay an issue--the last batch was off by the most of any. They did issue a refund after a few redos, recommended I look for a local place to print them, and said they would look into it with their quality department. I hope they can correct this inconsistency as I would like to continue to use them for note cards, but if not I will have to look elsewhere. The other products which do not have a folding line are great with no issues--calendars and two sided holiday cards. I always pay extra for premium glossy paper and it is worth it. So other than folding line issues I am impressed with their quality.

I ordered a t-shirt for a friend for Christmas from them and when I customized it it showed that the colors of the writing were easily readable. It was a dark gray shirt with four words on it (2 were white and 2 were black). When I opened it today I couldn't read the 2 black words and I called them and the representative that dealt with me was very helpful and friendly and told me they would send another shirt free of charge and changed the color from black to white for me. Soon after the phone call, a confirmation email came through and it is already being processed. I have ordered business cards and a t-shirt for my business through them and have had no issues. I definitely recommend them to anyone needing something customized whether it be for themselves, a gift, or a business. I was very pleased that when I had a problem they gladly helped me and charged me nothing for that mistake.

I placed an order through Vistaprint for my wedding programs. They looked great, the design was exactly what I wanted, and the site was very easy to navigate. I had problems with other sites not letting me make it what I wanted, but Vistaprint allowed me to move, change, and adjust whatever I wanted about the design. A day after placing my order I realized I forgot someone's name on the program and was so worried (this hit me at 2 AM) so I contacted their 24/7 live chat service. My representative was so helpful, listened to my concerns, explained everything clearly, did the editing for me, and even sent me a proof to make sure it was exactly what I wanted. This adjustment was hassle free and free of charge to make the adjustment. This adjustment didn't push back the delivery date or anything. I haven't received my programs yet, but so far it's been a great experience.

I ordered invitations for my daughter's bridal shower on a Thursday. I will admit I did not read any reviews before I ordered. I then became anxious after reading a few reviews. I was so pleasantly surprised when my order showed up on Tuesday. Not only was my order received in 3 business days, they were perfect. Great Quality & beautiful. The only issue I had was a count error which could happen so I suggest you order a few extra. I had ordered 70 and only received 68 which is not a big deal because I did order extra. When I contacted Vistaprint to let them know the error, they actually gave me a reasonable credit on my next order if we choose to order from them again, which I probably will.

I am a first time user of Vistaprint. I wanted to order my mother a notebook with a collage of photos on it for her business notes, as she frequently uses a notebook. I designed the cover myself and ordered it. 1st star: The process was very easy and user friendly. Right after ordering it on Monday with expedited shipping, I decided to check out reviews for the business. Normally I would do this before shopping on any new website, but the professionalism I saw was enough reassurance for me (2nd star). Of course, that reassurance plummeted after reading all of the holiday horror story reviews from the website from here. I opted to go through with my plan even after reading about late delivery, bad customer service and grainy picture quality.

They just lost a customer so easily. I ordered three personalized mugs and one of them was a gift for a special occasion. I paid for express delivery and they sent an email stating that I would receive them by December 5th. I received two of them but not the gift one. We are December 6th today and later in the afternoon I chat with an agent and she tells me that my mug was held at the custom which caused a delay and that I should receive it by end of the day. I wait behind the door impatiently so that I could get it asap and wrap it.

I started a new business a few months ago and thought I should get some business cards so I can hand out to current and future customers. The different price ranges, and classic cards were amazing. I was able to customize my cards to fit my personality and my business to a tee. I am really happy with the way the cards turned out, the process it took to create them, and the time it took to receive my cards.

I had a slight problem with the business cards I ordered and called to explain the problem. They allowed me to keep the cards I didn't like and made the adjustments and send me new cards free of charge!!!! Thank you Vistaprint!!!

I ordered wedding invitations along with rsvp cards and direction cards. The invitations had two white streaks through the writing which made them illegible. I called customer service who kindly and quickly refunded me for the invitations and offered to send another set free. I asked if anyone looks at the printing before it is mailed and they said no - it is set to print and immediately send out. I was leery that the second set would be the same and sure enough they were the same. I had to order from another vendor which was actually cheaper. I will never use Vistaprint again as they are unreliable.

I've been waiting for over 2 months for a refund of $453 for a damaged Popup Banner. I've been told multitude reasons why the delay is taken place. The most recent excuse is that they are repairing their refund processing system. I wonder how long this problem would exist... if they had any problem accepting payments for merchants purchased. I've been doing business for many years with Vista print but after this experience I will take my business elsewhere. A totally disgusted customer!!