Vistaprint Reviews

I recently ordered business cards from VistaPrint, and while the initial batch didn’t turn out as expected, their response was exceptional! As soon as I reached out to express my concerns, they quickly refunded my purchase and offered immediate assistance. The live chat team was incredibly helpful, guiding me step-by-step to adjust my design and ensure it met my quality expectations. They went through every detail with me, making sure I was completely satisfied before reordering. The new cards arrived, and they’re beautiful – exactly what I had hoped for! Highly recommend VistaPrint for their outstanding customer service and commitment to getting it right.

I have always been so impressed with Vistaprint, from their professional, high-quality printing to their incredible customer service! Check out the photos of my gorgeous business cards that they just printed. I created the logo using their free, easy design process. There was an endless amount of options and easy ways to alter them. For business card designs or anything else such as invitations, they have tons of quick templates, or you can create every detail yourself precisely the way you want it. There is no extra charge for adding images, and photos are printed with exact colors and definition.

I had ordered a baseball cap from Vista Print with my company logo on it. When it arrived, I wrote a review that while the hat was of good quality, I wasn't happy with how the logo on the front turned out. Much to my surprise, another cap arrived today from Vista Print and they made changes to the print of my logo on the cap and it looked really good. I didn't expect anything from them and was totally surprised and blown away that they cared enough to make things right. The products I have bought from Vista print have all turned out really nice and with my recent experience with their exceptional customer service, I will continue to purchase products from them and now I have the added trust that they will look out for me. Anyone who orders company logo products knows how important it is to have the logo look good since it represents your company. Thank you Vista Print!

So, first of all, designing my stuff was so amazing and simple. I placed my order, then had a couple of edits to make THE NEXT DAY! I called twice. The first call, they answered in a minute or so of waiting and then they finished the edit in about 1-2 minutes. (Once your order is submitted, users can't technically edit their stuff without the help of the staff.) Then, I noticed ANOTHER small error on the stamper that I needed corrected, I called them, AGAIN, and they were so helpful, all of the editing was done in minutes.

I have been using Vistaprint since 2009 and cannot say enough about their high level of customer service. Most recently my pro advantage account had lapsed because we switched credit cards. Unknowingly, we place a large order and caught the issue a month after it had invoiced and been paid. When I contacted Nicholas in their CS department he had me reestablish our pro advantage account with the updated credit card information and then promptly issued me a credit for what our bill would have been for the large order, almost $500! Again, Vista Print is the best!

Used Vistaprint for several relatively small orders over the last 15 years. In the last few years their site has become considerably more complicated but their quality has been fairly good up until the last order of business cards. They decided to put a "25 % Off Your Next Order" phrase on the back side of "EACH" card, At first we just joked about it because we realized that anyone can make a mistake. So, we gave them a call that ended up with us "chatting" with a robot who explained to us how it was all our fault for approving the phrase (which DID NOT happen). There was no sorry for the mix-up and we'll "fix" it for you, etc. Anyhow, we are done with them.

I 100% wish I had shopped locally before ordering from Vistaprint, not once, but twice! I ordered personalized note pads and post its for Christmas gifts and I'm embarrassed to give these out. They are poor quality and truly there is not much to them. Seems like a lot to pay for a couple of pads (I believe 25 pages per pad). The paper is super thin and I'm very disappointed. Most likely will trash these and go to a local print shop to reorder. My picture below shows the thickness of the 2 pads and the top 2-4 pages are blank. Don't waste your money!

I ordered twice from Vistaprint. Both times were a number of personalized mugs. I was happy with the first order and all was excellent which made me order again. The second time though, it was a very poor quality and a couple of mugs handle got disattached from the body as soon as I picked them. I wrote an email to Vistaprint and never heard back from them again. Well, this is a learning experience as I was going to place some other orders through them, but now, I would not really use them again. Not worth it in my opinion. There are other companies that do a way better job.

Pushed out delivery date without telling me. Now I am 6 days away from needing the shirt and I had to cancel my order because it would come too late. Customer service could care less- they just process the return like a robot. Their reason for silently delaying the shirts is because there was a printing problem and was referred to their design team. Probably sitting in a big pile of such printing problems. So.... Bad customer service, bad printing. Stay far far away or regret it.

I ordered a signcaide A-frame sign for my business that was consistently in progress and never printed, August 2024 and never received anything!! I called continually over 10 times and they kept promising that it was in progress and going to ship and I never did. I finally called back October 20, 24 and got a full refund. This is purely a disgusting way to Conduct any business!!! I’m hugely disappointed and will never use Vistaprint again.