Vistaprint

I used Vistaprint for a decade now and they always come through consistently with my printing needs. I always recommend Vistaprint to my business peers. I am excited to use the die cut products as a free gift for my clients.

I have taken my time to fill this out, I almost feel obligated when finding such a white whale in business nowadays, I had to let people know the customer service with Vistaprint was textbook perfect. I appreciate all the hard work with every person in the company that it took to have this kind of model and approach to customer satisfaction. I am sure at first it was difficult, but I hope the rewards are seen for all of you. Thanks again for the great support and help. I will spread the word and hope to see more from your company.

I've been using Vistaprint for 15-years now, and every single time I've ordered their products their service has been EXCEPTIONAL. Their over the phone, live Customer Service is the best I've ever seen, and anyone who gives this incredible company any less than "Five Stars" simply doesn't know what they're talking about. Their prices are extremely fair, their website easy to navigate, and their turnaround time something to be admired. I'd give them TEN stars if I could.

Vanessa, I apologize for mama dropping, but really went above and beyond! I screwed up my order, by putting the wrong word on all the stuff I ordered. I didn’t notice until after it shipped. She fixed, and replaced my entire order free of charge. She could have told me it was too late, and I would’ve reordered my stuff with the correct wording, and been out that money twice. 5 stars just isn’t enough, I’ll never order from another company again. Awesome customer service!!! Thanks Vanessa!!!

I am exceptionally pleased by my November card and banner order. They are both EXCELLENT!!!! But, my promotional hat that was an "add on" to my order at a special rate, was disappointing. It was made with a printed iron on that was peeling when I received it and is visibly a different shade of white from the hat. The print is so small it can not be read by others. I am totally disappointed by the poor quality of the hat. Great value. Poor quality for the hat, but I am pleased with the rest of my order.

Ever since Promotique left Vistaprint quality and availability has suffered. I have not been able to fulfill several orders and the last one was fulfilled terribly. The log was tiny, wrong font, and nothing like what was submitted. Will go local from now on.

I ordered thank you cards for my wife’s small business and they canceled the order and said my payment didn’t go through my account. Says the money was put back in my account after being put on hold. Guess they hit a wrong button and blamed us.

I spent three months designing and perfecting my new business card and I spared no time or expense when I placed my order: top-quality card stock, foil trim, eye-catching color and design on front and back. $72 total and worth every penny, I believed. Previous card orders had come tightly packaged with plastic overwrap for protection. But how did this premium order arrive? In a cheap card box dumped within a flimsy jumbo box, which had been torn in transit. Neither the cards nor the card box had the plastic overwrap and the lid had come partly open, so the cards were exposed on a rainy day. I did get them safely home, no thanks to Vistaprint. The beautiful cards deserved better.

Don't use Vistaprint if you need to access or edit your domain name server (DNS) records. They will make it impossible to do so. I used them to design my website and have been given the runaround for a week now and their customer and tech service are incompetent and inexperienced. I have been told: 1) they can't access my DNS records (wrong!); 2) a company where I registered my domain controls the DNS records (wrong again!); 3) had the incorrect DNS record edited when I specified which domain name record to edit; 4) to wait 24-48 hours for Google to update the record when it should happen within minutes (Google continuously updates data).

We are a very small charity in Scotland who has spent a lot of money on merchandise but never again after the service manager, Hamza, refused to give us due compensation for goods that are beyond late and the problems it caused us. Hamza needs to attend a basic customer care course and get basic common sense knowledge. The man is beyond useless!