Vistaprint Reviews

I had the same problem with an unsolicited $14.95 charge and unsolicited magazine delivery. I consider myself pretty savvy and this portion of the Vistaprint operation is underhanded and unethical. I don't care how much you read into the order page or go directly to the shopping cart, their actions are unwanted and easily overlooked. I called immediately after receiving the false billing and got it taken care of. Unfortunately, my son just noticed it on his credit card after several months. He is calling them today.

I order from Vistaprint all the time because they are a good company. My products come as described every time. To avoid going through all of the pages for special offers, and add-ons, go to the top right hand corner of the current page and click on on the cart symbol. It will take you directly to checkout. No special ads or offers, simply straight to checkout. That simple.

I ordered business cards, return labels and T-shirts on 10/17/09. I paid them with my Visa card. Then, there were no products or correspondence from them. I have placed many orders with Vistaprint. The current order can be seen on my account.

I've been ordering business cards, post cards, magnets and many other promotional products from Vistaprint for years and have never had a complaint about their charges, service, shipping, quality, or their design software. Every product I've ordered, whether from one of their great free (pay only S/H) promotions or for a 'paid for' item, has been of completely satisfying quality. Photo resolution from uploaded designs has been spectacular to say the least. Buyers need to take responsibility for their own decisions and actions. Read before you click - it's not that hard. If you're seeing recurring charges, it's because you selected a “reward” or other “cross promotional” offer before checkout without reading any of the details. Vistaprint is an excellent company with extremely user friendly design software, fair S/H charges and options, and great promotional offers. I will continue to choose Vistaprint over any of their competitors and I'll continue to read and/or decline any offers that appear just before checkout if I'm not interested in them.

About seven months ago, I ordered some business cards from Vistaprint. There wasn't a problem with the cards. I paid for them and haven't ordered anything else from them. This month we noticed two $14.95 charges on our credit card. My husband asked me if I had bought or ordered anything. I told him I had not ordered anything. He checked our credit card billings and we had been billed this amount for the past four months. I called the Vistaprint company and asked them what was going on and they said I joined their membership. I told them I had never joined anything. They said very calmly they would remove my name and give me back the money for the past month. They defrauded us out of $120. This is a company that is a scam. Look on the internet and see how many people have been defrauded by them. They look like they are running a legitimate company but when they get your name and credit information, they keep billing it until you notice it and call them. I wonder how much money they are making with this scam.

I have placed several orders with Vistaprint, but this time, there were several offers and I declined them all. Today, while cleaning up my e-mail list, I notice an email about a membership, and since I haven't join anything I opened it and learned they are going to debit my credit card for $14.95, for a membership I have not ordered. I am very disappointed in that I ordered from Vista and now this company has my information. I am concerned and want to know what can I do?

Vistaprint.com is great! Whenever they've made a mistake on my order, it was corrected immediately and reshipped. Yes! I was once surprised by the $14.95 charge. I simply missed the "fine print". Well, for the complainers, know that all it takes is to be thoroughly discerning, not hurried and internet savvy. Or else, refrain from purchasing via the internet. They did immediately refund my charges that went on for a few months in my bank account also without my awareness. The reps are always kind, patient and thorough. I feel absolutely safe and comfortable shopping with Vistaprint.com!

I just learned from my bank that since July of 2006, VP rewards has been taking $23.95 directly out of my personal bank account monthly. I contacted VP rewards immediately and they claim that I clicked on a pop-up to receive a $10.00 rebate and was automatically signed up. Upon contacting VP rewards, they claimed they were not affiliated with Vistaprint and additionally had my last name incorrect and yet were withdrawing from my account monthly. I had no idea and never received a confirmation of the membership nor the $10.00 rebate.

Do not order anything from this company! I ordered checks from Vistaprint and I will never again. They charged me $14.95 for a service through businessmax123.com. I will never order again from them. They charged me for two months, I didn't even realize it. I called BusinessMax and they said they would refund me but we will see! Do not order from this company! I sent them a very nasty email! I will never order checks from the internet again. Always go through your bank, it is worth the money! Thanks Vistaprint for showing me how fraudulent internet companies can be!

Vistaprint not only overcharged me and didn't deliver my product (until I repeatedly called and proved it), they hung up on me when I spoke to their rep. It cost me additional shipping dollars for what I had already purchased and they never had shipped. Now, I can't access their website from my home computer. I followed their website directions but to no avail. I have a feeling they operate their business unethically to gain extra revenue. Fair warning dealing with them.

I ordered checks from Vistaprint and paid $30 for priority shipping and the item was sent by UPS ground shipping, the slowest possible shipping.

I have ordered the free business cards from them, and now, I have ordered cards that I have paid for. I have never had a problem. Yes, at the end of ordering my cards, they have page after page of offers. It only took me five minutes to decline all of their offers. I felt it was worth my time to get their very attractive pricing because their quality is very good. Their website design software is pretty user-friendly. I will continue to use their service.

I know how to use the website and read, so I don't get charged items that I don't purchase. A majority of the time, I get a full cart of free items and only pay shipping. Instead of complaining, people should read what they are getting.

I placed my order three weeks ago for business cards, and should have gotten them by the 24th via snail mail. As of today, 9/29/09, I have not gotten them, and could not reach the company. Please advise.

Vista print charged me $14.95 for some membership fee I didn't sign up for. They did ship the products okay and they looked fine when they arrived. I see they make the real money on these $14.95 charges. I still saved money with them but only because I stopped the fees today after one charge. My wife was smart enough to read the strange charge on our account. Very shady business practice that's for sure! They will close my account and not charge me anymore, they say anyway.

I have ordered business cards from Vistaprint three times. The first time I ordered free cards, the rest were customized. The free cards were really free. The rest cost a reasonable amount compared to other printing companies. I did not enroll in any of their special programs. You don't get something for nothing, folks. Their website is easy to use. You can quickly lay out your business card just the way you want it (even the free cards), and they offer matching address labels, stationery, etc. I received my orders in a reasonable time. The orders were all complete. The quality of the product was perfect, except for one order, which had an incorrect calendar printed on the back. They corrected the error promptly in the way I requested. Their service people were courteous, so much nicer than a regular printer! I received my orders in a reasonable time. The orders were all complete. The quality of the product was perfect, except for one order, which had an incorrect calendar printed on the back. They corrected the error promptly in the way I requested. Their service people were courteous.

I ordered free business cards and some free postcards. As the other report, I checked my statement and was charged for $14 for my membership in some discount club. Be careful when checking out with Vistaprint, as some of their checking out buttons that ask for a survey, or whatever, so that they don't tack you with various $14 club memberships. Lucky for me, when I complained, three weeks later, I got my $14 bucks back.

I ordered once from Vistaprint and 30 days later, they charged my account for $14.95. I reported to my bank that they were not authorized to charge my account a second time that I had not ordered anything else. Not only am I paying for $14.95 for nothing but I have to pay a $10 charge to receive a debit card since mine has been compromised.

I ordered business cards once from Vistaprint. The next month, I started to receive debits on my bank account for $14.95. Two separate companies where charging me for something I did not authorize. I work at a bank, so I see my accounts everyday. I had phone numbers and filed fraud through our security office. I am also lucky and have a wife who is an attorney, so I had her fax "nice" letters to these companies demanding my money back. We will see.

I ordered some business cards. I paid online with my credit card. My cards arrived along with a Golf Magazine that I didn't order! I could get no results from anyone! I called 1-800-756-5893 Golf magazine Po Box 62437 Tampa, Florida 33662-4371. ** told me that I'm paid up until 2010 on my magazine! And that the order came from a partner of Vistaprint, M2 Media Group, 1630 30th St. Suite A #497 Boulder, CO. 80301-1045 telephone # 1-866-441-1281 and that I must call them! What a laugh that was, all recordings no real people! I tried to get in contact with Vistaprint, 95 Hayden Ave. Lexington, MA. 02421-7952, telephone Number 1-781-652-6300 they have no real people either!

I already filed a complaint. Then I had another problem: Vistaprint put in an order for me even though I never completed the order. I called them and they said, "We will refund the money to you which will show as a credit on your Vistaprint account." I asked them if that means I will get a refund on my credit card and they said no. I said I wanted a refund on my credit card and they finally gave it to me. I understand they do this as a regular practice. I am willing to be a part of a class action if there are others who have had a similar experience.

When you get to the part where you order, there are about 10 to 15 ads you need to go through to get to the end of check out. For me, I was never able to even get to check out because I eventually got a blank screen and had to start all over again. I would like to do business with them but it's way too much of a hassle. I could not find a contact number. Wasted time and effort.

I never had any problem with my Vistaprint orders up to now. I only ordered visit cards for almost free. I perfectly understood the charges as they were properly explained and if you press the right button, you get what you want. I will surely order more from them when I need it.

My partner ordered calendars online with Vistaprint.com. When I reconciled the following month's statement, I noticed two unauthorized charges from mvq*VpClubUS, each for $14.95 spread out over 30 days. I called my bank to reverse charges. The bank said I should call the phone number listed and request credit. There was no number provided on my statement, which surprised the bank employee handling my call. So she provided me the number listed with the bank charge.

I just ordered business cards from Vistaprint and then received an email from them about a trial website. This website was offered, and declined by me, when I ordered my cards because there is a charge after the trial offer expires. I forwarded that email, with the following response, to Vistaprint's Director of Customer Benefits, Lori. This has not come back as undeliverable so I am assuming it is a valid email address. “Hello Ms. **, I find this email very disturbing and will be following up with notification to the BBB. I did not request a trial offer for a website, did not authorize any continued billing for the period after the trial ends, and am now requesting you cancel all trial offers and obligations I have with your company with the exception of an order for 250 business cards.”

I too have had the Vistaprint baiting. I love the products but beware when you check out. They tagged magazines that I did not ask for. I call now to verify. They have terrible customer service, offshore CSR's who are well trained to cut you off in your complaints.

I placed an online order for business cards, brochures, etc. and suddenly started receiving golf magazine which I did not order and I can not find out how to cancel this. The email address given to me does not exist, the phone number is automated and won't cancel anything and I better not find out my credit card is being charged for the unlawful subscription. I did not authorize Vistaprint to place this order - nor do I want their "complimentary" subscription which I am afraid, from what I have been reading about Vistaprint, will be charged to my credit card each month and I may be unable to get it removed.

I am always receiving Vistaprint promotional coupons for free shipping. I tried to place an order that took several hours due to their setup. I tried to order three items. The prices kept changing and I would have to reload the original tab with the promotion maybe five times to get that price in checkout, only to be stirred to the shipping page which is not free. The lowest option for shipping is around $12. The shipping plus the merchandise deleted the savings I originally started with. I would love to get products if they were not so much bait and switch. You are correct that there is no phone number or e/chat to contact.

I have been taken by Vistaprint! They have been stealing money from my bank account without my knowledge since September 9, 2009. Even though it is $14.95 a month, I want it all back! I have bank documentation! Thank you for your time. I have been charged a $29.95 bank fee for every delinquency on my bank account. This account is for savings; I keep wondering why it is slowly dwindling!

I have placed a business card order with Vistaprint and canceled the order right away as the order quantity was wrong. I reordered the same type of business cards only with the quantity number changed. The cards' quality, as expected, was good but an awful customer service they have. They have charged me twice and I received only one order. I try to contact them several times and there is no answer from them. I finally received after two weeks of trouble, an email from them that they are sorry for what happened and they will give me credit as money reimbursement. I am very frustrated and would like my money back.

I had been a frequent customer of Vistaprint. After I ordered two products from Vistaprint in June 2009, I clicked through check-out but had about 20 pop-up offers. I declined all of them and was very annoyed at the check-out delay and effort. One pop-up said I was going to receive magazines. There's no way to decline the offer and I could cancel the subscription by calling a number. Of course I did that. The next month I received a credit card charge of $14.95 from Passport to Fun and did so for the next 3 months until I told my credit card company. I have wondered if this company got my credit card number from Vistaprint. Now I read that other Vistaprint customers have had the same awful experience. I'm finished with Vistaprint!

This company continually charges my checking account each month for $17.95. I have called them 4 times and have e-mailed them. Last month I was short on cash and their charge went through the day before payday and I got socked with a $35 overdraft charge. Somebody needs to put these people in their place and make them stop stealing our money.

A charge of $17.95 was on my account every month for a year or more and I couldn't find out who it was. Finally, I found it. It was Vistaprint. We had used their services 26 times and were happy with their merchandise, but they enrolled us in VPClubUS without our knowledge and I hopefully got it stopped today. We'll know soon. In these economic times, I cannot throw away $18 a month on anything.

I ordered a card several months ago. When I received my next bank statement, I noticed an amount of $14.95 taken out for Family Fun MB. I am still receiving that amount taken out of my checking account. I did not know that Family Fun would take money without my authorization. I have been unemployed for over a year. My checking account is limited. I cannot afford to pay any extra amounts of money.

Stop! Don't use Vistaprint! We used their free logo design service and loved the logo, but as we were about to place the order, we noticed that the price had gone up in the 15 minutes that it took us to complete the design process. We called their customer service department and eventually spoke to a supervisor named Terry. He apologized and told us to go ahead and place the order, then he would mail us a refund for the difference. It all started to sound fishy, so we googled Vistaprint scams and found the many complaints that others have made. Whew! That was a close one! Thankfully we heeded the red flags that were waving in front of us before they got our credit card information and we're not out any money, not to mention the time wasted and aggravation that these scam artists cause.

Apparently I have been the victim of similar items mentioned here but for a longer period of time. Over $40 per month has been taken from my credit card from Shop Essentials and BizMax. This has happened for over a year! My bank, Bank Of America, credited back $134 worth of these charges which is the maximum they are allowed by Federal Statute to credit. Bizmax which also operates Shop Essentials refused to credit me with any monies. I am contacting Vistaprint to file a complaint with them.

i have been a repeat customer for about two years. Their refer-a-friend program is not what it claims. I have referred 4 people and every time it takes them to my account and they order from my account so therefore I don't get my credits. I have contacted Vistaprint and they keep telling me all sorts of things that I have done. I love their products but will not refer or use them anymore.

I would just like to warn others that Vistaprint is really slipping in their customer service department. They used to have a phone number listed on their website which they have removed recently. I am a reseller, but they are constantly rerouting me out of the reseller site into their ordinary site and adding charges. It's really a shame. I used to spend thousands of dollars a year with them, but I have slowly been switching over to www.gotprint.com. They are less expensive, their quality and service are excellent.

866-811-1674 vistaprint.com: They are a company that tries hard to screw their customers, but if you're careful, you can maneuver without being charged and find their number on their website. Call their partner company (which is them). They are from Jamaica! Here's their #: 1-866-811-1674. My credit card company will take care of them!

All I want is the telephone number that I can personally talk to someone. It was advertised that until October 11 we can receive free posters. When I was finished with my poster, they added a charge of $5.95 plus shipping. I am a very good customer and usually do not have any trouble. The email I received said, “We're giving away the Farm on September 18, 2009.” I thought I had made a mistake so I printed out the ad and it still says the posters are free. It is the principle of false advertising that I am concerned about. My order has been confirmed but I would like a person from Vista to contact me. I did send an email the other day but no response as yet. This order was on September 20, 2009. All I really want is my money back and a telephone number I can call someone. Other than that, I was very happy with their work.

I ordered invitations in 4/09. That went well and I was pleased with the process. As I was checking out, I clicked on the $10 rebate box, but seeing the request for information and "enrollment fee" for the rewards program, I closed it. Apparently, merely clicking on the box enters you into the program.

Upon planning our son's 3rd birthday, I googled "dinosaur invitations" and came up with Vistaprint. Little did I know, once I placed the order for the very adorable invitations, Vistaprint kept my CC# on file. Not only on file, but continued to charge our card.

Who advertises on your site, enrolls people in a "club" without telling you, or putting the charge on your account without providing an enrollment packet? Nowhere on their site can you find out information about the club or disenroll. Loss is $14.95 per month until you can get it stopped.

I ordered business cards from Vistaprint.com and they have been charging me $14.95 for the past 7 months for a service I never requested. They gave my credit card information to Business Max. When I called them, they said that I clicked on a popup and that Vistaprint authorized that charge. This is not true since I have a popup blocker.

I've ordered a few things from Vistaprint.com over the last couple of years. And yes, that whole free $10 for the survey where you authorize them to charge you $14.95/mo for whatever extended services is sneaky. It also says what it does in not so fine print. They should probably take it off their site, but you should also bother to read what you agree to including terms of use rather than just blindly clicking “Yes” or “I Accept”.

Vistaprint charged my account for a rewards program for over a year before I caught it and they did refund the fees which I appreciated. However, due to this action, I lost trust in how they do business and I have not used them since. Should I use them? It would be in a phone call and to clarify what charges will be charged.

I ordered twice from Vistaprint and then two weeks after I received my order. I got two $14.95 charges on my credit card. I called and complained and they said they would refund it. They didn’t. They charged me $14.95 again - total rip off! The consequence: it overdrew my checking.

I notified them via email about two $4.99 charges to my cc. Eventually, one charge was refunded. Since then the charge has appeared 2 more times and it is impossible to get a response. The result is $14.97. I know, it’s not that much so far - but these folks are a rip-off.

I have received my orders on time, but I was surprised when I received a notice that the credit card I only use for internet purchases was overdrawn. It seems I had "allegedly" signed up for something called Vistaprint Rewards at a rate of $ 14.95 per month.

I have nothing but good to say about Vistaprint's customer service. I had an issue with a multiple-item order, of my own making. Denise spent the time on the phone with me to make sure everything was correct to my satisfaction and was of great help. She was pleasant, professional and most courteous. My mistake was corrected and the result exceeded my expectations. Thank you Denise!

I placed an order and applied for the $10 coupon on my purchase and found charges of $30 on my credit card for some service that Vistaprint charged me for. When I called to find out what the charges were for, they said that if you apply for the $10 coupon, you get signed up for this service - unknown by me! They are scam artists!

I ordered 250 business cards and post-it notes (order # **) on May 14, 2009. The order was shipped, but I never received it. I was to receive it on May 29, 2009.

I cannot get them to unsubscribe me from their website service. I have been trying since February. I talked to a man who said they would do this and refund the money they had been getting from my credit card company, but they have not followed through with this. It has cost me $4.99 per month since February.

Their ad was a pop-up advertising "free" personalized office products, websites, e-marketing, etc. I chose to design business cards and opted for a free one-month trial website, which I also designed. The 250 business cards, including priority delivery, amounted to 35 euros (approximately $44), which was immediately charged to my credit card. When I did not receive my order within the proscribed time, I contacted the company by e-mail. They apologized and offered to re-do the order and expedite it, at no cost to me. It has been one month exactly since my original order was placed and I have still not received the business cards I ordered, though the website is operational.

Once again, I received a bill for a membership in an organization I did not or would not join. This all occurred after I ordered business cards from Vistaprint and this is the third so-called club that I "joined" by accepting a $10 rebate check. This scam has to be stopped and I would be delighted to join in any class action suit against Vistaprint or the scam companies that are affiliated with them. It cost me $15.95 for a 30-day trial membership that I did not purchase!

I purchased labels at $6.99 and for the last 20 months, have gotten charged between $14.95 and $16.95 per month. Various companies like VPClubUS, and other alias. It amounts to over $400.00. The tricky part is, they are always changing the name so you don't notice until you see Vistaprint re-occurring on your statements. When I finally spoke with someone, they said that they could not give me to their manager or give me their extension. They said they would refund my money - of course that was not the case. They automatically sign your name up on a monthly charge and check the box for you when you place an order. Please do not buy from Vistaprint! This is fraud at its very worst!

My debit card has been billed by mistake in the amount of $14.95. I would appreciate it if they would reverse this charge. If this is not done, I will be contacting the fraud division of my bank. I did receive the business cards I ordered, but I am not interested in any of their other products or e-mails. Thank you very much.

I placed 2 orders with Vistaprint for business cards in January and July. There was a suspicious charge from a company called BizMax for $14.95 since January. I realized about this charged on August because I saw another suspicious charge for $12.95 from Galeria De Comp. I called the last company and they explained that I have signed in for a retailer discount, which I never did and then this person mentioned the charge from the BizMax. I looked at my statement and called Vistaprint since there are a lot of complaints about these 2 companies associated with Vistaprint orders and they could explain what these two companies do, but they offered a complete refund of charges made by these two companies.

After ordering inexpensive business cards, my credit card was charged several times without my authorization for member services in Bizmax, shopessplus and pssprt2fun. All the charges were $14.95, but because my wife was paying the bill and thought I had authorized these charges, but I had not. I contacted Vistaprint and they admitted that they were marketing the companies in question and agreed to cancel my subscriptions and refund my money. I hope that they will refund, but I expect resistance. I was happy with the cards but when I add the several hundred dollars of unauthorized charges, the cards tuned out to be very expensive.

I have done three large (10,000-plus) mailings with hardly a ripple. When they did make a mistake, they immediately corrected and did the mailing over. Frankly, I do not understand these other entries. I will admit that it is sometimes difficult to get a human to answer the phone and their lovely Jamaican CSRs are sometimes very hard-headed. Still, I think they are excellent for value received. Oh, yeah, one other thing. There is no such thing as a free lunch here or anywhere else.

I received a box of checks which I had not ordered. Upon inspecting them, I found my home address on them with an insurance company's name on them. Also, the bank that they were drawn on was non-existent. When I e-mailed, I received a reply stating that I would get a reply within 3-5 business days. A week later, I get this e-mail that does not even address my complaint, plus the remainder of the e-mail was filled hundreds of lines of computer code. Then the real kicker is that over the next two hours, I get 14 copies of the same e-mail. I did not order these checks, plus they are fraudulent in nature. Talk about your scams and illegal activity, the Federal Government needs to look into this and take them down legally.

They order business cards and w/o your permission. They enroll you in shell "clubs" that each charges you $14.95 a month. After assurances that it would be resolved by vistascam, and wasn't. I filed a complaint with the BBB, and charges have been removed. I encourage all who have been victimized by this scam to report it to the BBB! $14.95 a month for two clubs I did not or would not join.

I placed a postcard order for 1500 contact which came from a mailing list I purchased from Vistaprint. It was mailed out on 7-17-2009. It has been a month as of today, 8-21-2009, and I have not had any response. I drove, contacted 6 different apartments in which it was targeted and none of their residents received the postcard. I believe it is the biggest scam ever. Economically and emotionally, I have suffered. The time was a critical time because I wanted to reach people who rent, who usually move before school starts, and it was targeted to first time homeowners to receive the $8000.00 tax credit before it expires.

Vistaprint sent me an offer for 250 free business cards for $14.95 in January 2009. I never received them. They have billed my credit card every month for $14.95. I called my credit card company and stopped payment and closed the account. I noticed on my statement that there was a phone number along with the charge. I called and let them know they have illegally withdrawn $14.95 from my account for 7 months and I was going to call whoever I can that is connected with the state of GA to look into this company.

I ordered business cards from Vistaprint. The print on them looks okay but the size of the card is a few millimeters smaller than a standard business card. It looks like they were made on a home personal computer and printer--definitely not the impression I want to make owning my own business. I will not do business with them again. They credited me the cards minus shipping. But the problem is, I don't want to buy anything else from them because the quality was so shotty.

I placed a large order for our business: Window/door lettering, business cards, banner and long sleeve tee. Everything looked good except the print quality on the shirt. It was very thin and blurred (as if it had been stretched while it was being printed). My complaint is this: Contacting their "Customer Service", they make you jump through too many hoops that all lead to dead end results. Because they don't offer "live support" online, my only way of contacting anyone at Vista is to complete their "feedback" form, which I did. I received an automated reply saying I would be contacted within 2 business days. It is now the 4th day and no one from Vista has contacted me!

My complaint is with Vistaprint. I was recently laid off and have a couple of companies that I am an independent representative. I ordered (after countless emails) for 250 free business cards and to pay shipping and handling. I thought the deal was great. Three months later, I get charged twice for $14.95 per month and was told I was paying to be a member. All I was doing was purchasing business cards and did not see where I signed up to be a member.

Regarding my previous complaint about Vistaprint deducting an additional charge from my bank account for 300 checks, my bank said that they did in fact, issue me a credit. However, that was not recorded on my online banking account. For now, please put this complaint on hold, until I can confirm one way or another whether Vistaprint did or did not issue me a credit. Thank you.

I ordered 300 checks online for the advertised price of $9.99. The checkout process was so confusing and full of advertisements that I didn't realize until I checked out that Visatprint was charging over $11 for shipping and handling. I was furious and called to cancel my order, which within two minutes was deducted from my bank account. Feeling I got no satisfaction from their customer service dept (located in Jamaica, not the USA), I tried to call their Massachusetts office. They have about four different numbers for that office. When I called all of them, no one answered any of the lines. There is no CEO or CFO listed on their site for the Lexington, MA office. Something really stinks here. Finally, the 800 number rerouted me back to the Jamaica customer service dept.

I ordered business cards and return mailing labels from them on Apr. 2, 2009. I paid for it over the internet. VPrint gives you a sample website to look at and they give you an account number, small print to read, that says they will deduct $14.99 per month and $4.99 per site each month after the first month which is "free". I never put any ad in there and they swindle thousands of people into getting their money for a blank website. Then they will give the money back to your account and say you are canceling your subscription. This is fraud! I used to have a pet-sitting website that I paid for in advance with GoDaddy.com in 2004-2005. My bank had charged NSF fees to my account and I had no idea for 2 months that Vistaprint was doing this fraudulent deductions.

About a year ago, I sent for and received free business cards--two stamps with the same information. I received my first order and it was incorrect. But a few days later, I received the correct business cards. Now, on 6 June 2008, my bank account showed that I owed $14.95 and $12.99. Then, in December 2008, the $14.95 appears. In January 2009 through July 2009, again, I find the $14.95 and the $12.99 charges. I have had no dealings with Vistaprint (BUSINESSMAX or BIZMAX or TLG*GREATFN, each of which, I understand, is associated with Vistaprint).

In 2007, I made my last order to Vistaprint. It had double or shadowed printing at the top of the business cards. I paid the charge anyway. I continued to get bills from Chase. Since I have more than one account with Chase, I didn't realize that I was paying the 2007 Vista bill over and over. I contacted Chase and asked them to send me a complete accounting of my bill. They didn't; only the last six months, but that was enough to see that Vistaprint had been overcharging me for this single order, month after month. After contacting Chase again, they sent to Vistaprint directly. I spoke with a represent who said that indeed, I had been overcharged and they would send me a check. He then warned that this would take time. It has now been eight months. I would like the telephone number of Vistaprint as I cannot find it on the Web.

I use my credit cards for business online as many of you do. About a year ago, I got a free offer from Vistaprint for business cards, flyers etc. Backing Up: With a little backtracking and phone calls, many here at Fred Miranda (online photographer’s forum, well respected) got the offer too. Since I know professionally many of the photographers at FM, a few phone calls confirmed they got the same deal. Thus, perhaps, they were gleaning the email addresses from FM. I know Fred (site owner) doesn't sell email addresses like some sites. I ordered cards. They came. I was very happy with them, good quality as ordered, and then reordered some other stuff. That was okay too. Life was wonderful.

I responded to an offer for "free" business cards. I offered to pay $2.99 to have a blank reverse rather than a Vistaprint ad, and less than $6.00 for shipping. I received an e-mail from them alleging that I had signed up for a Vistaprint Rewards membership. I had not and was quite careful filling out the form they required. I had responded previously to a similar ad for "free" cards, but they came with an incorrect home phone number, an incorrect cell phone number and an incorrect e-mail address. That's why I responded the second time.

I just submitted a complaint about Vista Print but I have since talked to them and the matter seems to be resolved. Thank you.

I placed an order for some free business cards which I received promptly. Since then, however, my debit card has been charged by them with $14.95 on 7/16/09 and $59.73 on 8/5/09. I have no idea what the charges are for.

I ordered checks for my new business checking account. The box arrived three days before they said it would -- nice. However, the box was flimsy and inadequately sealed. There was just one piece of tape with the ludicrous printing on it saying "For your security!" The ends of the box gaped open and the checks fell out in transport. I now have to change my bank account to protect myself from these checks out there in the world. I can't even find a phone number to contact Vistaprint directly to complain, although I have sent a couple of detailed emails. It won't even do any good for them to replace the checks because now I have to close that account. I hope I won't have any trouble getting a refund, and if there are any financial consequences, if anyone fraudulently uses the checks, I will sue.

I am following up to my earlier post regarding an order from Vistaprint. I did receive my order quickly and with no problems. I will write again if I find additional/unauthorized charges on my account. However, I did verify with them that there were no other charges because I did not click on any other offers.

After placing an order for free business cards and post cards, they have taken money out of our bank account for the last 2 months. We do not seem to be able to get any satisfaction from the company when complaining. It seems they have canceled our details as requested.

These people are unreachable. I have 2 orders paid for and they keep changing the shipment date when I check my account. I want what I paid for.

I placed an online order for business cards. They arrived in a timely manner and were correct and were attractive. I charged the order to my Discover card. My wife noticed a few days ago that on our Discover card statement that we have been charged $14.95 every month since March by Bizmax which is another name that Vistaprint uses. I am extremely annoyed by the bogus charges.

They auto-charged our non-profit organization credit card for a club membership we didn't join. Hidden text and auto monthly charges are a ruthless practice and should not be tolerated.

After reading the many complaints, I realized that they all come down to not reading the fine print. When you go to buying a car or anything else, you read the fine print. The monthly membership is chosen when the customer opts for a $10 instant rebate on their order. For the free 1 year magazine subscription, you have the option to select or not if you've ordered more than $20 in product. You can opt to not select the magazine and print the rebate form for a $20 check that takes 7-8 weeks in my experience to receive.

I placed an order with Vistaprint. It tacked on extra return address labels but they were the wrong address. I looked for the option to change the order but was only given the option to cancel it. I did cancel and the site said I would receive a refund. I then went and placed my correct order and they asked for my credit card again. At no time was there an option for store credit. After checking my bank account, I realized I had been charged two times but no refund was given back to me. I contacted the company and was told I had a store credit. Had I known this or they told me this, I would have used it for the second order. But I don't keep much money in the account I placed in these orders and it did cause me to overdraw. The bank charged me $35 and I asked Vistaprint to refund me the $68.65 and the $35 overdraft charge. They refused obviously.

The numerous complaints against this company, in my opinion, are most likely true or likely to happen. In summary, I recommend that you read Vista's privacy and policy docs before conducting any business with them. Also, be very cautious and review each page thoroughly before moving to the next. In other words, get informed, pay attention and don't click or check anything unless you have read the details about the offering.

I have ordered many items from Vistaprint and have never had a problem. The items arrived in a timely manner (I even choose the slowest delivery option), and the quality has always been great. I have taken advantage of many of their "free" offers, just paying shipping. I admit that all those extra offers at the end are a bit annoying, but I, w/ others, take the time to read the fine print. I have and haven't had any problems.

I placed an order on Vistaprint.com today after having success with ordering from them in the past. After placing the order, I had a "pop-up" appear that their security certificate has been revoked and should not be trusted. I was alarmed of course and tried to contact the company at the 800 number listed on their site and was unable to connect with a human. I read many of the complaints on this site and became even more alarmed. I was able to find a different number for Vistaprint (781-652-6300) and spoke with a human who assured me I did not click on any other offers or rewards programs and that no other charges will be assessed for my order. I explained to her about the difficulty of contacting Vistaprint and that I read many complaints about the company. She was very helpful and courteous. I hope I receive the order as promised and that no other charges are assessed, as she promised.

Their mailing is crazy slow. I ordered something for a 2-day delivery, and it took almost a week. Lot of opportunity cost, lost.

I placed an order for free business cards and a rubber address stamp from Vistaprint. I am not exactly sure of the date, probably about a year or so ago. I used my debit card. Stupid, I know! Anyway, that was that. I am a very poor bookkeeper. No argument there. All my utilities are on a bank draft, but when I get my bank statements, I just sort of glance through. From 12/2008 through 6/2009 (so far), I have been charged $14.95 from BusinessMax, connected in some way to Vistaprint. Multiply $14.95 by 7 equals $104.65. I don't know that I will retrieve the money or not, but I want it to stop. Thank goodness for Consumer Affairs!

I ordered business cards from Vistaprint online. Order went fine. I paid with a VISA card. Business cards arrived on time and were very nice. I discovered just last month that Vistaprint Rewards has been billing my Visa card between $14 and $17 per month since then. The person who does my accounting did not know that there was a problem with a monthly bill from Vistaprint, so it never came to my attention that I was paying this monthly charge.

In response to all the Vistaprint complaints about credit card charges, this is what they told me: Also they now have Online Chat, I didn't wait long. Tenesha **: There is $10 cash back at the end of the order that most customer select. When they place an order, that $10 back informs them that they are signed up for a membership program, which at the end of each month will charge their credit cards. If you do not select the cash back, you will not be charged at all because there is not a fee to sign up with us. Tenesha **: Most customers don’t read the information on the $10 cash back and they selected it. Tenesha **: Because it says $10 back and I would too, but first I would read the information so that it would make me not select it.

Over six months ago, I ordered some address stickers from this company using my credit card. The charge was under ten dollars because I had taken advantage of some sort of good deal that they were advertising. Today, while reviewing my credit card statement, I saw another charge from this company that I didn't make. There may have been other charges in the past months, but my husband usually takes care of the bills and would have assumed I had ordered something. When I did a search online for this company, website after website came up with tales of this company scamming other people. I called my credit card company and reported it, but was told that I may be billed again by the same company because companies like this change a small detail in their merchant name so they can get past the blocks the credit card companies put on their name.

I ordered products through Vistaprint, like business cards, business car magnets, shirts and hats. They, without my knowledge gave my information to publishers. These publishing companies were sending me magazines for about a year and a half. I called them and told them that I didn't want them nor did I order them. They told me that I needed to call each magazine that was sent to me to cancel. I no longer receive these magazines, but now have been sent to a credit collection agency for not paying my magazine bills. The magazines that were sent to me were, "Prevention", "Maxim", "Golf Digest" and "In Style". I'm not sure what to do next. I have never received a bill from these magazines, only phone calls to renew my subscription. So, I do not have any paperwork to back me up. This is a total scam! The collection dept. that has recently called me was named, "Connection LLC". Their phone number is:1-720-389-6129.

This order is far, very far away from the promised, signed, authorized and agreed 21 days shipping (order was in 27-May). The worst thing is that every order is moved 24 hrs, so it has no shipping date yet, to date. The intention for our order has been ruined and a lot of money and opportunity cost has been worn hopelessly. This is a desperate situation with this order. We have no idea about when it will be shipped after almost two months later!

I ordered business cards from Vistaprint in June of 2009. I checked my bank statement in July of 2009 to find I was charged $14.95 for something called Passport to Fun. I sent the people at Passport to Fun an email wanting to unsubscribe, and they agreed, and it was also brought to my knowledge through that email that they received my information from Vistaprint. Thanks, Vistaprint. You just lost another customer.

I've had nothing but good dealings with Vistaprint. My payments have been through PayPal and no extra charges have ever been deducted. I truly believe that most people don't read the fine print and are too eager to click the submit button. Keep up the good work Vistaprint. I like the attorney feature at the bottom of this page. It makes one wonder.

In the past, you were able to email Vistaprint with any problems. I recently had questions about my website. The email address to contact them is nowhere to be found. I searched their website and could not find it anywhere. In my frustration, I just called them, only to discover a voicemail instructing me to call back during business hours. I just called during business hours. Something is up.

I placed an order for business cards. I chose the 3-day shipping option (expensive!). My order was confirmed for delivery by Friday, July 10. Then I received an e-mail that the order will not be delivered until Monday, July 13. The problem is that I fly to Johannesburg on Sunday, July 12 on business (for which I needed the business cards!). Vistaprint is not open on Saturday and Sunday. The only means to contact customer service is by an 800 number but there is no way to leave a voicemail. It just says to call back on Monday. I can't call back on Monday because I will be in Johannesburg on business. There is no means to send Vistaprint an email either. I sent them a Twitter message just to document my attempts to contact them. I am very irritated and disappointed!

I received my order from Vistaprint and was unhappy with the print quality. I have tried to contact them via the number on the website. When I called, the automated voice says to go to the website and send an email. The problem is there is no email address to send an email to. I am going to contact my credit card company to reverse the charges since I cannot get a hold of anyone at Vistaprint to make good on their "Satisfaction Guarantee". Buyers beware!

This morning, I logged on to my internet banking to pay some bills. Fortunately, all of my accounts are accessible online. Otherwise, I may have never learned of the problem on a rarely used account. I noticed that an account that my husband and I rarely use was negative! I couldn't believe it! The information on my account was very vague (it was in alpha-numeric form), but did include a phone number.

My daughter signed me up for Vistaprint business cards which we understood was free except for postage. This happened approx. October 2008. I did not ask to sign up for membership or anything else. I needed this bank draft stopped immediately. I have been charged $4.99 per month since October 2008! I have closed my business on 6/30/09. They were not authorized to debit my checking account other than the 1 time to pay postage on the business cards.

I recently found out that Vistaprint had been charging an old bank account of mine for 2 years that I thought had closed when I got married. Unfortunately, the account was unable to close because these companies (Privacy Matters and Sport to Fun or something like that) had each been charging me $25 a month in an account that had a $0 balance, causing me a $100 overdraft charge each time. We never really noticed it coming out of my now joint account with my husband until recently.

Vistaprint is unavailable by phone or email. They offer no complaint or customer service avenue after the order is placed. I have attempted to contact them for 3 days to change an order. I wanted to add my cell phone number to my card. There is no avenue to contact them. They take your money and say the order is being processed one minute after you place it, and they are, from that point on, inaccessible. I tried to contact them 20 seconds after I placed the order.

Vistaprint is signing customers up for its Vistaprint Awards program without authorization and then charging them $14.95 a month on their credit cards. Contact with the company is futile - just an automated answering machine with no option to leave message or talk with a real person. There is a place on the website for sending an email, but I never got any response about my complaint. The consequence was that Vistaprint received $89.70 in credit card charges before I realized what was happening. And I only ordered the free business cards that cost me $5.45 for shipping. The cards, by the way, are pretty tacky. Vistaprint has its name and website on the back of each one. If others have a problem with the $14.95 charge, try calling the firm that handles this scam. In theory, they can cancel your membership but I'll see what happens on my next credit card bill.

I'm not complaining. Vistaprint.com delivered the cards I wanted and they were perfect; I never entered any credit card data at all and was not even charged for postage.

I was charged $9.98 on my bank statement. I am attempting to locate a phone number or email address to discuss this charge with Vistaprint. I have spent 45 minutes going through their website being tossed from one screen to another, but still no luck in finding their phone number or email form. This is ridiculous. Bottom line, I did not authorize $9.98 to be taken out of my bank account!

A year-long membership of $14.95 per month, charged to a credit card that never should have been authorized. After doing much research, this scam has happened to a lot of people. I have a child recently diagnosed with leukemia. This loss of over $150.00 could have gone to her medical expenses.

I have used Vistaprint for my business cards for over 7 years and have never had any problem with either their product or service. My order always has come in a timely manner, as advertised. As a business owner for over 40 years, I know that sometimes there are foul-ups but when you consider the volume of business that Vistaprint processes versus the number of complaints, I think their record is quite good.

I ordered some business cards from Vistaprint and while on their site, I clicked a free offer bubble. A month later, I was charged $14.95 for a membership I never signed up for. It came out of an account that I don't use very much and cause over $200.00 in overdraft charges which I am now fighting with them to have refunded. Buyers beware! My account is now over $200 in the red!

I ordered visit cards to Vistaprint, paid cash through Paypal on the 12th of May 2009, to be delivered on June 2. It did not arrive without any explanation of over-delay. I am going abroad on Monday without my cards that I must make at extra cost.

I, too, am being charged by Vistaprint $14.95 a month since March. It has to do with clicking on something free on their site. My bank says I can cancel my debit card, block Vistaprint for $32, or file a dispute. I will file and cancel the card. I have 3 phone numbers which are pretty much useless. This company is not to be trusted with your credit card or debit card. Do not buy and report them to the BBB as I will.

After placing an order with this company and giving all my credit details, of course, they refused my card. Now like many others, I tried to ring them but found only one number and as stated by someone else, it is automated. I am fed up with these bogus companies fleecing people. These sites should be policed more and perpetrators are prosecuted.

Vistaprint's products are good but upon checkout, if you click on their enticement to save $10 on this offer, you get automatically enrolled into something. I don’t even know what it is, but I discovered small charges adding up to $700! Over a year or two times. When I call the 800 number there is a phone tree and the first thing they ask is do you want to cancel. Easy to cancel and easy to have them reimburse, but I might not have caught these charges ever as I’m not all that careful with my bank statement. I will be now; however, these charges look at first like something I might have ordered (Businessmax, Essence of Something or other). I did receive reimbursement, but I might not have noticed these smallish charges on my bank statement. In fact, it took me over a year to realize these charges were bogus.

I got no business cards. They also keep debiting my checking account even though I told them to stop. Please help me. I want nothing to do with them.

Vistaprint was charging my banking account without my knowledge, which ultimately cause my account to be overdrawn. The company did refund the membership fees, but is unwilling to pay for my overdrafts. My bank, of course, wants to make money just like every one else, only removed one overdraft. I was told by my bank that Vista caused the problem and should take care of it and it's clearly showing on the bank statement that I faxed to Vistaprint.

Unauthorized charges on my checking account. I need to get them taken off. Now! I was recently laid off and that is money I don't have to spend. This is going to cost me $35 OD fees and NSF possibly. So in total, it will cost me almost 85 bucks for a $15 charge.

I did order some business cards which advertised, buy 250 for $1.99 and get 250 free. Well, I never did get the other 250. I also ordered a decal for my my car window so I'm still owed 250 business cards and then I was looking at my bank account online and discovered that Vistaprint has put some other charges on my account for $14.95. I have no idea what for and it needs to be removed.

I ordered business cards from Vista Print almost a year ago. My mother ordered some for my father and basically a month later were charged $14.95 to be in their rewards program. Knowing I had ordered from them, I checked my account and also had the strange $14.95 charge on their. Luckily, my credit card company had picked up on it and had already changed my account number. I was told that I would be refunded. When I called, the guy answered with, "Hi. Membership rewards...I mean, Business Max." What does that tell you? It's only $14.95 but it's the most unsettling feeling ever. I am furious. They'd probably continue to charge my account if it hadn't changed. Credit card number had to be changed, good possibility that I won't receive a refund.

This outfit signed me up for their Vistaprint's reward program without my permission. They charged my credit card $14.95 without my permission. I called their 888 number. A representative named Tanisha said that she would cancel my membership and credit my credit card account $14.95. I am definitely done doing business with these people.

On May 21st, I discovered there were charges on my credit card from Vistaprint. I have not ordered from Vistaprint since 2006. In three days, there were three charges of $5.45 each. There is no one to speak to at the number listed. The automated service just goes in circle. Each time you make a selection, you end up back where you started. They tell you to go to the website help button and send an email. There is no email address and every link sends you somewhere else. The customer service link tells you to call for "1 on 1" and the number is the same automated number that takes you nowhere. If it's there, it must be hidden very well. This is such a shame because I have been happy with the products I did receive from Vistaprint (way back in 2006). Three times $5.45 isn't such a big deal, but the stress of chasing your own tail is ridiculous. What poor customer service!

I cannot find a phone number on their site and was charged $14.95 for no apparent reason - I have spent the last 2 hours attempting to contact someone with no luck. Why are they allowed to run a business with no contact phone number?

I ordered 5 pieces XL t-shirts worth $35.60 plus shipping and processing of $10.17 from Vistaprint. They sent 140 pieces return address labels for free. What I paid for was never delivered. Please help. They should not do this to people who are working hard for their money. They should be out of business. My order is dated 04-14-2009.

My daughter ordered wedding announcements and I paid with my Visa debit card. The order came fine. Then, one month later, I started getting charged $14.95. I have called and written but they keep taking $14.95 out of my account. They even took two payments of $14.95 out on the 22nd of May. I am furious. I am going to cancel my card and dispute the charges with Visa. I really hope that someone shuts them down as they are stealing from people - flat out stealing.

I received an issue of Maxim magazine at my home. I'm a mom of three young children and would never have signed up for this magazine. When I called Maxim, they informed me that Vista Print placed my subscription. I had to go through every option at the customer service line before I could reach a representative. The rep explained that customers are automatically given a subscription for large orders and I had to email the company to have my subscription canceled. This is completely inappropriate and deceptive.

I was pleased when I ordered my free pens and pads from Vistaprint. I also had to click on a 10-second clock to get more fee material. Somehow, this put me into a membership with them that I did not know anything about. They charged my ATM $1 for what I don't know and then charged my account $14.95 which caused my account to be overdrawn. And I had to pay $30 on top of the $14.95. I got no help at all from the person I talked to at Vistaprint. I had to go to the Yellow Pages for this number and address. She says there is a phone number on the site but I can't find it. This company should be put out of business and reported to Better Business. I also recommended them to other people who had the same experience and now are in the same boat as I am.

I received a statement from the bank charging my credit card for $17.95. I had not purchased anything since 4-19-08. My account showed that I was billed for 4-20-09. I want a refund immediately without question or I will submit a complaint to the Better Business Bureau about your service. The Email Help section of your web page is a useless piece of empty space that has no function. If you have any questions, feel free to call me since your toll free customer care number is also a useless waste of my time. It does nothing but give me a recorded message that has no use.

My experience with Vistaprint has been anything but great. I think the problem people are having is they take these offers and do not read the full details. I always decline any offers because I know from being in business, there is always a networking plan which can be good or bad. I've just made it a habit to always read the fine print. Other than that, I think the products are very professional and made well.

I think something has got to be done about this Vistaprint! They take $14.95 a month. I finally stopped them. I had to go to my bank! They have no contact number on their website and some people don’t know what to do when this happens! I think this needs to come to a stop. Call the news, call Univision 41 or something! I want my money back! I used to get charged $14.95 for what?

They give you 30 days to cancel the subscription to this service but the email with that information did not arrive until like 10 days before the time limit was up and then they charged me not 30 days from the time I got my cards but 30 days from the original order date which made the warning email about 3 days late. So I got hit for $14.95 by Vistaprint Rewards service once before I called and canceled. I did order the 250 free business cards but nowhere in any of the fine print or on the order confirmation does it state anything about this Vista Rewards package or any later charges. There was nothing in the deal that ever asked me if I agreed to this subscription service. It is obviously some sort of deal to make money off unsuspecting people.

I have seen the problem that all of you are talking about. There is a page that appears right after you place an order that asks you if you want that $10 coupon or whatever it is (it shows a stop watch), and I always close out the page. If you click on the icon at the bottom of the page, you are agreeing to sign up for that $14.95 a month thing. I have made several orders through Vistaprint and have only been charged what I paid for. But I now have a big beef with them because I ordered business checks from them back in March 2009, and they still have not arrived. The site states that it is no longer trackable. Figures that the one item I order that is extremely private and sensitive is now missing! Should I close my bank account?! What a pain!

I ordered business cards on 2/5/2009. I had a withdrawal on 5/6/2009 for $14.95 from Vista unauthorized! According to the agreement, you pay for shipping only; there was no mention of any $14.95 coming out of my account three months later! There are also quite a few of complaints on their website, under Vista Print Rewards Complaints. I think that there should be something done here about their business practices! There is enough fraud being committed over the internet as it is!

You have charged me twice for a set of business cards. When I ordered, you charged my credit card $14.95 on the 4/5/09 and yesterday, I saw another charge of $14.95 charged on 5/4/09. Can you please correct this? The AC # is **. I have not reordered any more cards.

I was scammed. After an initial order for "free" business cards, I was charged $12.77, and then they started charging my credit card every month for $14.95. These charges have hit 3-3-09 and 4-2-09, and I have disputed them with my credit card company. They also gave my name and credit card# to another "afilliate" scamming company called BusinessMax, who has also taken money from my credit card.

My wife ordered business cards for a one-time purpose. Cards were fine, but apparently Vistaprint.com had bamboozled, tricked, deceived her into some kind of rewards program unaware, a free $10 whatever and then you get whacked for at least $14.95 on the same credit card you used to make the original purchase. We are still in the process of cancelling this phantom sign up and don't expect any return of money after reading other complaints. Online buyers beware, and especially of this company that thrives on getting you after making some little purchase.

I filled out the address to send three notebooks to ** Westerville, Ohio 43082 and paid for overnight delivery. The email they sent me said they are sending the notes to my address. I have no phone number or email address to contact them or send an email.

I filled out the address to send three notebooks to ** Westerville, Ohio 43082 and paid for overnight delivery. The email they sent me said they are sending the notes to my address. I have no phone number or email address to contact them or send an email.

I was directed to call 1-866-618-5624 because it turns out someone illegally charged $20 on my Chase Visa card after my last Vista Print order (03-23-09). They are in partner with M2-Mediagroup that sells this magazine I received but did not order. The 1-866 number is all automated, so I had no success on refund to my credit card account. I called Vista Print customer service and talked with two people and I was told to get a rebate for this credit at their website. It is a chat site for gathering chat-style and there is no form for any rebate.

The old adage "If it sounds too good to be true, it probably is" is certainly correct with this company. I have ordered cards and various other items from Vistaprint and while I did not have the quality issues that some people have mentioned, I did find myself the unexpected "member" of several discount "clubs" that I was not aware I had "joined" although the people were very quick to supply me with the dates that I supposedly joined. I had to go to a supervisor but I was assured that I would get a refund.

I get emails from them with discounts for ordering business cards. When you go and order, you type in your credit card info and go to final. After that, the website takes you back automatically to put in your cc info and confirm payment again. I think this is a scam so they can charge your card several times. I still have not received the order.

In October 2008, I purchased business cards and a headed notepad from Vistaprint for £7.18. I have just discovered that from November, £9.95 has been taken from my account by a VPRewards.com. I have written an email to them asking why they have done this and demanding a refund. I have not yet had a reply. The total amount of money taken so far is £59.70.

I am embarrassed to reveal how Vistaprint.com bilked me over a period of 15 months. My wife pays our bills and we should communicate with one another better. In October of 2007, I bought some business cards and a t-shirt from Vistaprint online using my Discover card. In November 2007, a bill for $14.95 from Vistaprint Rewards began showing up on my Discover card bills. My wife saw the word "print" and assumed that it was a book publisher. I have bought a number of used books online from a variety of publishers and she thought that this was just another one of them. The identical monthly charge continued through October of 2008.

I just ordered some business cards through Vista Print (not the free ones). After reading these reviews, I am terrified and keeping fingers crossed. I will cancel my cc anyways after I receive product just to be safe. It seems like a lot of people got scammed by this $10 coupon (which I never saw actually). So far, I have only received confirmation email for my purchase.

I noticed a Vista $14.95 charge on my April's bank statement. I went to the web and saw several others had unexplained charges. I checked March and it was there also. January or February, I had ordered labels (and maybe blank checks) from them. Anyway, I called the phone number 10:00PM eastern daylight time. Shirley was very nice and refunded the first month's. She transferred me to Rose and she refunded April's. I will be checking my bank statement too to see if it was really refunded. Both ladies were very nice and cooperative.

We ordered business cards one time from them. They sent them. They were wrong so they sent new ones free of charge. Now I have only had the replacement cards for 1 week and they have taken 3 additional payments off my co. credit card. I have no clue how many payments they plan on taking without any permission or product being ordered, and if you contact them, you never get a human. I will be broke at this rate and with the economy in the shape its in. I do not need to be robbed, but for a business card co. Free should not be on anything they send anyone. This cannot be legal.

I just started seeing 3 separate charges per month on my Wells Fargo bank statement for $14.95 per charge for the above business names mentioned. When pulling up information under these names, I see multiple people have claimed fraud against all of these companies for unauthorized charges to bank accounts. I will be meeting with my bank this week to (hopefully) have these charges investigated as to when they began charging my account. From what I can see when I go online, they have been deducting a total monthly amount of $44.85 since at least January 2009.

I ordered products from Vistaprint and made no association with them or the monthly Visa charge from BusinessMax. BusinessMax offers nothing that would be of any use to me. Then I began discovering complaints on the internet about how Vistaprint scams customers into ongoing membership with BusinessMax. I feel abused, ripped off and totally fed up with Vistaprint.

I never ordered from this company. They sent me a box full of business card and charged my account $63.98 without authorization. I sent their box back to them via USPS on April 9, 2009. I notified my bank and they are investigating.

We have never purchased anything from this company ever. They sent us blank business cards the first time and nothing the second time, and charged them to a credit card we never use. Two separate charges for $5.45 each. The first time, we called our cc company and they removed the charges. The second time, our cc company cancelled the card and issued us a new number. This is not a large amount of money, but indicates a willingness to break the law. Or is it just feeling out our financial savvy to see what they can get away with? The consequence is the inconvenience of changing a card we have had for 15 years.

Previously, I placed 2 orders for business cards with Vista Print. I received the orders and was charged properly. On April 14, 2009, I checked my bank account and was charged $14.95 from Vista Print. I have not placed an order to be charged this amount or any amount. I contacted them by email. They claim a response will be given within 2 business days. It has been 4 days and no response. I am unable to locate a phone # on their site to speak with anyone. Only contact # given in an email was for an automated service which tells me nothing. I will never order from this company again. From reading other people's complaints about the same thing, I am beginning to wonder how can they withdraw with no authorization. Beware of something that sounds to good to be true. There seems to always be a catch.

About six weeks ago, I got a mysterious charge on my account from Vistaprint. I tried to contact the company, but they are close due to technical difficulties. I contacted my bank, and they said they could find no wrongdoing. I was out the money they scammed. I contacted you, and you ended up posting my story. Guess what? Even after changing my card and all that I did, this company hit my account again! I am at a loss that this can continue happening, and there seems to be no help to prevent it from happening again.

Vistaprint is charging my bank account without authorization. I was offered a $10.00 rebate for future services which I declined. Consequence: approximately $140.00 fraudulent withdrawal of funds.

Good news/bad news: I, too, was lax in watching my credit card charges closely and was charged monthly for many months by Vista Print. I called them on 4/6/09 and was assured I would receive a credit. Remarkably, the credit showed up on 4/9/09 as promised. The telephone call was professionally handled by Vista Print and was not a huge drawn-out ordeal.

I own V-Audio, a car and home electronics store. I thought this was a great deal. Then I read the complaint section on Vistaprint after doing business with them over the past 8 months. I pulled up my bank statements - afraid that I would see this. There 2 days ago, a charge for $14.99 and every month since last September. I called instantly and asked questions! They have charged me over $128.33 over the past 8 months for a service called 'mall and business discounts'! I would never fall for a scam like this! I told them I already reported them to refund my money or be reported to every service available to me. A refund was given, so they said. I will claim this and I already made!

I received blank cards and blank stamps in the mail from VistaPrint that I did not order and my checking account was charged $84.59. I have placed previous orders with VistaPrint and used my debit card to pay, but I did not order this. I filed a fraud complaint with the Sheriffs Dept. Case ** and Declaration of Unauthorized Use with my bank. VistaPrint will still not issue a refund because my address and 3-digit code on my debit card matches for the order. Of course, it is going to match. I have used this card and address with them before. I have had to cancel my debit card, so I do not receive other charges. I am very unhappy with how VistaPrint has handled this and will no longer do business with them.

I have been running a part-time business out of my home and using VistaPrint. I have repeatedly been disappointed with their service and products a lot of the time. It's not that I don't proofread my work; their system seems to mess up when you upload a Hi-Res PDF to print. They state on their site they can handle that file type when clearly they can't.

In January, I purchased a home-based business and website to start a home-based business. I ordered cards, t-shirts, and rubber stamp in my new company's name. In February, my direct deposit funds kept being charged with overdrafts and daily fees, from what source, I couldn't figure. I was always careful to not overdraw my account since my money only arrives from Social Security and SSI, so when I made a purchase with my debit card, I'd always check my balance before using it again. Out of $822 in February, I only had $4328 left after the charges.

I ordered business cards from Vistaprint and was very pleased with them. I happened to be searching and found complaints about Vistaprint. At the same time, I was hoping it will not happen to me; however, they did. They took $14.95 without my knowledge from my banking account, and right away, I reported and cancelled my card. It is a shame, so watch out and beware!

Vistaprint released my personal information, including my credit card number to a third party. That third party, Today's Escapes, then charged my account $14.95 for a product they cannot even identify and they told me my account was about to be charged for two more items, a passport and ticket to Paris. My bank account bounced into the negatives and I was told by Today's Escapes that it would take 48 hours for the money to be replaced.

I ordered through Vistaprint after a colleague referred me. She warned me to make sure I clicked no on any additional offers so I didn't get stuck with the membership charges. I was very careful, but still got signed up for it. Even my credit card company could not give me a phone number to cancel my membership. The fraud department of my credit card company called me regarding another charge, which was fraud anyway so I've had my card replaced. I did go to the Vistaprint website. I see that now you can make purchases using PayPal. Also, there is a place where you can request to un-enroll in one of their partners memberships. So they are trying to be proactive. Even though I did get their phone number a couple of days ago, I can't find it on the website now. I just can't retrace my steps (or clicks) to navigate through the maze of pages on that site. Still, I'll probably order again because their products were so helpful this year at work. I'll just choose the pay by check or PayPal payment options.

I ordered free business cards. I didn’t notice this company billed me for about 12 months for a service I did not agree to or even know about. The billing was done under a very confusing name and was easily noticeable. I contacted the company and filed a fraud statement. They still refused to pay me back the money taken from me. I have damaged my credit because of them. I have lost thousands of dollars in time and interest payments.

I ordered 250 free business cards for a total charge of $5.95 shipping and handling. Since then, they have charged me twice, both $14.95, both unauthorized charges. There is no place on their website that I can find to unsubscribe. Under Terms of Use, there is an email address that says you may use to unsubscribe but it bounces back saying it is an unmonitored email address. Of course, I am calling them to unsubscribe but their website is misleading if not an actual scam.

I have ordered numerous items from Vistaprint and have recommended it to many of my friends and clients. Just like with anything you order online, you have to read the small print! It is your responsibility to know what you are ordering and what you are signing up for. I have never been over charged and will continue to do business with a great company and will recommend it to others. Read all print before you order, and quit trying to put the blame on someone else because you messed up!

I purchased some business cards from Vistaprint which they sent. However, now I am getting billed $14.95 each month from Vistaprint, BusinessMax, and ShoppingEssentials. They have ripped me off for $89.70. I assume they all got my credit card number from Vistaprint. I contacted each one after the first ripoff and they all said I was cancelled. I have never heard of a rewards program that charges people a monthly charge! Based on the number of complaints, they must have made a fortune by now. Are there any class action suits yet?

I simply ordered their free business cards and only pay shipping. Now a month later, I am billed $14.95 for something that I know nothing about. I just cancelled my bank card so it doesn't happen again. Be careful.

I actually had a good experience with these guys. I ordered the car magnet, a pen and a tee shirt. All are low quality, but I didn't expect anything different because it was so cheap. I will not order though for serious repeat business purposes. It was fun to try it out, but I did get the pen with all the wrong information on it, and it didn't last that long.

My wife and I bought some greeting cards on Vistaprint.com and she signed up for that bogus coupon upon the completion of the transaction. From that point on, I had this A9 Passport to Fun charges on my credit card. We make a hundred transactions on this card so I assumed it was some sort of service. I'm embarrassed to write this but we had two years of these bogus charges before I really investigated. I was shocked to read sites like this one.

I can't believe you, people! If you make an order, you have to approve the design by initialing it, then you have multiple screens to pass (some of which offer you magazine subscriptions that you have to actively choose to receive). And at any time, you can edit your design. Even just before the order is placed, you can edit the design and go through the checkout process again to complete the transaction. If you goofed, it's your fault. Nobody made you pay too little attention to the design you created. The $10 pop-up clearly explains that if you fill out the form completely, you'll be signed up for services for which your card will be charged. Your only excuse is illiteracy, but you're unlikely to win with that one.

I made an order with Vistaprint. Okay, I got the order. Everything I thought was finished. This was in February (09). Well, in March (09), my bank showed a withdrawal of $14.95 from Business Max and $14.95 from Shopping Essent. Well, I've never heard of these companies before so I called the company's number that I received from my bank. They said they would refund the money and they did but Business charged my account again and then say they refunded the funds. I'm not happy with this because the $14.95 overdrew my account and now I have overdraft fee of $35 charged to my acccount after cancelling the account.

Vistaprint Rewards billed my credit card an unauthorized amount of $9.95. I spoke to them and they said I had signed up for this deal and that they had sent me an email to confirm. What a load of rubbish. I certainly did not sign up for anything and did not receive an email from them. This is a total scam. Beware. This company is trading on lies. I am taking this to watchdog and my solicitor

This company is charging $14.95/month for a service charge we never ordered. They take an order for business cards and later sign you up for some membership at $14.95/month. I am a Mass. resident and the attorney general should be notified of this fraudulent activity.

250 Business cards were on sale for $8.99, but shipping and handling is a ridiculous $13.49! At the end of the call, they offered an additional 250 cards for only $7.99!

Wish I had seen this website before I ordered from these scammers. Their website is misleading and when you call them with problems, they just say they are sorry. DO NOT DEAL WITH THIS COMPANY. You will regret it.

Ordered car door magnets and their material is bad; it peeled off the clear coat from a $35000 car. Their C. R. just refused to take action and fix the problem. Stay away from them.

I just notice also that since I purchased 500 business cards from Vista in Sept of 2008 I’ve been billed 2 charges of $14.95 and $59.80 under the name AP9*vistaprintrwrd. If there saying we signed up for a some sort of program or membership that we didn’t understand, then what is the product services or discounts that were suppose to receive... Looks like I involuntarily joined a rip off club… I’m cancelling my card tonight.

I made a mistake on an online order for a business card I ordered last night. I tried to contact them to make a change, but the phone number is automated, and I am unable to speak to a person. Also, there is no email address to send a complaint to. Without making the change, the cards are worthless to me. I only placed the order last night, and there's no reason for them to not let me change the order or cancel it.

Ordered business cards last August and have been subsequenly billed $14.95 a month for membership. Finally got it cancelled... but 20 bucks of cards ended up costing me $119.60 more... Tantamount to fraud. Caveat Emptor.

My experience is a similar story. I bought X-mas cards in December 2008 for $66.10 on my Mastercard. I just noticed (3/22/09) a $14.95 charge which has been put there every month for last 3 by Vistaprint; no services have been provided for this charge. I too started to respond to the $10 coupon email but aborted 1/2 way through when I realized it was just a big time waster. I disputed the charges with my credit card company and cancelled my card. I was told that this is the only way to be sure Vistaprint would not continue to charge my card.

It's incredible that a company that supposedly prides itself in helping the small businesses, actually helps in destroying the small entrepreneurs. After receiving an email offer from this company a few weeks ago, I decided to try out their merchandise and bought an estimated $68.00 worth of products. Boy, was I wrong. All I got was garbage. Do they even know about printing? Their quality is poor and their shipping charges are astronomical. Their customer service is a joke and their refund policy is a phrase that lacks any true meaning. After hours of arguing with their reps, I'm out over $90 and trying to find a reliable business product retailer.

I ordered cards from this website in November 2008. In March 2009, I got a charge from a company called Business Max traced back to this order. They signed me up for a service without me knowing it. When the ad popped up with the offer I clicked on it, looked at it and did not want it. I closed the window without signing up or entering info. The only way they could have received my info is directly from Vistaprint. My personal info and credit card information was shared with a 3rd party. This company needs to be stopped from giving away credit card info!!

Well I am seeing that there are so many complaints about Vista Print... I am a big fan of their products. At the end of the order you say no thanks. You people had to see they would give $10 off your order for a trial. You could miss so easily if you weren't paying attention. I am just so sick with the complaints.

For the second time I have received a package of blank business cards from Vistaprint which I did not order. Each time I have disputed the $5.95 charge and have been refunded that amount, only to have the $5.95 resubmitted by Vistaprint to my credit card company again a few days later. Today I talked with Janiel at Vistaprint who told me my only recourse was to work through the Fraud department of my credit card company. She would provide me no other information about Vistaprint or the order in question. I do not know if it is related, but I am getting a similar runaround from a company called MYGRANTSITENET which claims I ordered services from them, which is not true.

I received a package of blank business cards with only the background tree design. (I ordered from these people about 6 years ago but nothing since then.) When I received the cards, I assumed they were trying to get more business since the economy has been down and business has been off for most these days. Unfortunately a few days later I discovered that they charged me for the cards... that I did not order! I filed a report with the local law enforcement office as well as with the FTC, BBB, IC3, etc.

I have been using Vistaprint for over a year on business cards, invitations and never had a problem. So I thought that since the business has been around for a while I decided to let them do my website, it cost me 249.95 for them to designing my site. I was told it would take 7 days, well it took 3 weeks, and my product is on the home page so no one can order, and I was told they could crop my pictures. Well after a month my pages are horrible, so I called and told them to cancel, they told me it was over 30 days and could do a refund.

I ordered business cards but did not receive them after they took $14.95 from my account. I needed them as I am going on a business trip. Now I won't have anything. I won't buy from VistaPrint again, never...

I received 4 charges on my credit card from an unknown company (Vistaprintrwrds)..... Beware they ask numerous questions to get you to say Yes. Don't do it.... They record you and then come back later to say that they have you on record as agreeing to the charges.

I have been MORE than a faithful customer to this company & I was very disappointed to find that my account was being drafted of transactions I DID NOT authorize! I have made several calls trying to resolve this issue and all I have been receiving is the runaround about them supposedly trying to credit my account for these fraud charges! From this day forth I WILL NOT continue doing business with this company. If you know like I know, you might want to start analyzing your bank statements more carefully! BEWARE!!!

I used Vistaprint to order some items after taking a survey, and it being a requirement of that survey. I ordered the items and got them within the allotted time. I received an email for $10.00 cash back promotion and opened it. Unaware that when I did, I would be charged $14.95 a month thereafter. Also, at the same time, I was charged $14.95 from someone named Shopping Essentials, which I was not involved in at all.

I noticed a recurring charge of $14.95 on my credit card statement with the heading Vistaprintrewards and phone number of 1-888-243-6185, state of CT. When I called to ask them about it, they said that I agreed to these charges when I clicked on the $10 cash back tab back in Sept when I ordered business cards. So, for $10 back, I have paid $14.95 a month for 6 months. The person I talked to said they will cancel my membership and credit me the amount charged. Needless to say, I will not use this company again!

Last year I ordered several products from Vista Print, including business cards, address labels, post cards, etc. I always received the items in a timely manner and was very happy with the service. That is up until I recently realized that Vista Print has been taking $14.95 out of my checking account every month without my authorization. Apparently the company says I signed up for Vista Rewards and gave permission for this $14.95 a month charge. This is a lie. I never signed up for any monthly charges, and have no idea what Vista Rewards even is. I never received any information or products for this $14.95 a month. Sadly it took me almost 6 months to catch this.

I too ordered business cards and was attracted by the low price and various styles. However, as I checked my email yesterday I was told that I would be billed on the 18th of March for my Vistaprint rewards for the amount of $14.95. I know I never signed up for anything, and as luck would have it the one time I don't research the company is the time it's a scam.

I received a box in the mail today from Vistaprint full of business cards with no personal information on them. I have never heard of this company or had an inkling to buy business cards.... I am a stay at home MOM! I checked my account and saw that I was charged $5.45 from this company. I called the 888 number given on the box and got a recording that the customer service center is closed. I called an 800 number found on their web-site and got an identical message. I tried to follow the online links for help, but was sent to the same 800 number. I am completely unable to contact them. This is a ridiculous way to commit fraud against someone. Though I was charged a small amount for these cards, every dollar counts in my household. I am having to cancel and replace my card, which will cause me to have to delay in paying critical bills, accruing late charges. This is going to cost me hundreds in the end.

I was signed up for a rewards program without knowing there was a thirty day trial after which $14.95 would be charged to my credit card. It was three month before I caught on and canceled. $44.85 was charged for no services or product.

I ordered a rubber address stamp online from this company in June 2008 for $8.44, incl. shipping charged to my credit card. In reviewing my credit card statements while preparing my taxes, I discovered a recurring charge from this outfit for $14.95 each month since July 2008. I immediately called the customer service number on the credit card and disputed all of these charges, which they said they would investigate. They required me to contact the company, and made the call for me. A recording asked for a membership number, which of course does not exist because I never subscribed to anything or ordered any service from this company justifying a monthly charge. It looks like I have been snookered in a very similar manner as many of the other unhappy folks who have told their stories on this site. I can't remember from where I got the flyer promoting this company's stationery products. Could it have been in with a shipment from Amazon?

Their products & pricings are great & I ordered several products. Then after viewing comment on Consumer Affairs became watchful and then received several emails that I had signed up for Vistaprint rewards & BusinessMax memberships of which of course I DID NOT! I so far have not seen any debits to my account. I will continue to be watchful $ be sure to cancel each 'membership' as they send the emails that your account will now be billed!!!!

I checked my bank account and realized that I've been charged $14.99 for a membership with Vistaprint that I've never signed for! They keep sending me emails about their services, treating me as a number on their list. They don't care about their customers. They're just interested in stealing money from you!!!! DON'T EVER ORDER ANYTHING FROM THAT SITE!THEY'RE ONLY TROUBLE!!!!!

I received fraudulent charges on my debit card from this company. After returning home from a trip, I received business cards that I never ordered. I have never done any business with this company. When I called them, I got the runaround from a guy, Chadri **, in Jamaica telling me they could not give me a number for a fraud department. A ridiculous story. I was in the law enforcement profession for over 25 yrs, and NO legitimate company will refuse to connect you to their fraud department. This company should be denied business in the U.S.

Vistaprint steered me to a rewards service under their name that never sent me any information about themselves, but started charging my credit card with two $14.95 charges each month. I paid month after month until I discovered who was responsible and was able to call to stop. So my print job cost me an extra $300 in worthless charges.

I ordered 1000 custom 2-pocket folders from Vistaprint.com on 2/11/09, and paid $160 to have them processed and shipped within seven days. These were for patients at my medical practice. As of 3/2/09 they have still not been received, and I have been calling Vistaprint and e-mailing with no human contact for two weeks. Finally today as I was disputing the charges with AMEX and waiting on hold with Vistaprint customer service for the last time (17 minutes holding to be exact), they claimed an international carrier rerouted the order for some reason and had to consult with a supervisor to see if I could be reimbursed for the costly expedited shipping. After much waiting and dispute, they claim I will have it in 3 days, and they will refund the shipping fee. We'll see what happens.

I cannot believe everything I've read in this blog. I also can't believe that Vistaprint has done this to other people besides me. On 2-25-09 Vistaprint charged my card for a mysterious charge of $14.95. I've tried several times to contact the company, to no avail. No one will answer the phone. Apparently they're having technical difficulties. The sad thing is that I've ordered business cards from this company for several years. After reading a few of the other complaints on here. I guess I need to report this to my bank and cancel my card. It's a shame that at one time, what seemed to be a decent company has turned into THIEVES!!!!!

I was receiving charges of $14.95 per month on my credit card from Vistaprint although I never signed up for any type of program. The charges were listed as Vistaprint Rewards. In order to stop the charges and cancel my membership, I called 1-877-234-1338 and gave my account number with Vistaprint. I was told that the cancellation was effective immediately and I would be refunded the current month's charges within 3 business days. I'm concerned that others are being charged this fee. I never was given anything in return for these charges. It's really shady in my opinion.