Vistaprint Reviews

I ordered stationary from Vistaprint.com and noticed something wrong with my checking account about a week later. I used my debit card to purchase and was enrolled in their "affiliate" programs VPRewards and Shopping Essentials. I called that day and was told the same thing, cancelled membership and no refunds. I could not get a hold of anyone quick enough. Since I contacted my bank right away he said to try to deal with the company first then they would help if needed. It has taken almost a month for me to get a call back from the company who says they will not be responsible for even half of my overdraft charges. I am now out $682 in overdraft fees as wells as 3 weeks of missed work, long distance calls, faxes, letters, phone calls, and emails. Not to mention what work my bank has put into this.

I, too, just realized I have been ripped off by VistaPrint. I never had a problem with their merchandise in the past but I made the mistake of clicking on the popup that offered me $10 off my next order. I realized what it was and closed the window, but they used my credit card info anyway.

I just realized the Business Max and Passport to Fun rip offs on my Master Card. I even have STOCK in Vistaprint - I ordered my Stock broker to sell today. I called Customer SErvice they told me I would get my money back but the stop on this would take a week. I called their legal department in Massachusetts with no reply. I am writing a letter to the SEC, WALL STREET JOURNAL AND NYTIMES - telling people to avoid this website or they will be tricked like I was. I also never received my $10 discounts but monthly charges going back months.

Vistaprint started charging people membership fee under a different name, Vistawords, after customers paid the bill. They are based in Bermuda not in the States.

Purchased Business Cards in June 2006,paid for them with discovercard, they have been charging me 14.95 every month since then for a membership to VP rewards that I never authorized. Apparently the pop up window that asked if I wanted to save another $10 on my order was a mechanism designed to rip me off (even though I closed it upon seeing that they wanted me to participate in other offers.) No I did not receive another $10 off my order either...

Purchased Business Cards in June 2006. Paid for them with Discover card. They have been charging me 14.95 every month since then for a membership to VP rewards that I never authorized. Apparently, the pop up window that asked if I wanted to save another $10 on my order was a mechanism designed to rip me off (even though I closed it upon seeing that they wanted me to "participate" in other offers.) No, I did not receive another $10 off my order either...

I have had several experiences with Vista Print. First let me share about how I believe they can afford to give you FREE cards. I ordered cards for a network group that I run. It's the ONLY time I have used my home address information with the network name. Since my order, I receive numerous credit card offers and other mailings addressed to the network at my home. I received a phonecall the other day from someone confirming my HOME phone number for an internet business listing for this group. I told them that it was not correct, that we do not advertise that way.

Which time? First experience was ok. My cards came and they were ok. I went to reorder and the next order came in a totally different color. They said it was because I made changes but they were the same cards. They refused to reprint correctly, saying I'd get a discount which I've never seen. For my flyers, which cost a couple hundred dollars, they came a week late though I paid to get them early and they came cut incorrectly with a white area across the bottom which doesn't look professional. Then I went to the website to look for a possible email and there aren't any. There are only rude, mean customer service people telling you you are stupid for doing something wrong even though it looks right on the screen. I am a graphic designer, I know how to do CMYK and set up a flyer for printing. I don't know how to deal with these people.

I was charged for two membership fees I never authorized. I'm surprised no legal action hasn't been pursued. I can just imagine Mr. ** et. al. living off the sheer volume of accumulated interest. Someone should take these people down. How many different complaints does it take?

After buying some pre-printed labels and business cards online, my account was then charged £9.95 on five consecutive months without my permission. This is out and out fraud and must be stopped.

I had ordered free business cards from vistaprint.com in the past and was happy. I am about to move, so I went to order new cards and went with a design they charge for this time. They also had an offer of 100 post cards for free, if you paid shipping and handling, that I took them up on. I upgraded to priority shipping. The preview screen quoted me a price of about $17. After I submitted my order, I was charged for almost $40. The business cards were more than I was quoted, and suddenly the postcards weren't free. I called their customer service line and no one was available. I clicked a link to email them and was taken back to the same screen with no way to contact them. I then called my bank to start the process of disputing the charge. Now I've googled and found a lot of people continue being charged for things they did not want. I will be calling my bank again to request a new card.

Terrible Customer Service! I have ordered about 6 times from this vendor. This particular order had three sets of business cards ordered in August. Since I had ordered no rush I expected them about mid September. When I didn't get them, I tracked my shipment only to discover that DHL sent it back, because the suite number wasn't on the label. There are about four stores in our strip mall...how hard can it be!! Anyway, when I called today (end of September) I was told that since I didn't have the suite number on my shipment, they weren't responsible, but would charge to replace the cards! I was so upset I told them they could continue to have my business if they sent me the cards..the operator told me that it was my fault and he was meeting me more than half way by discounting the cards. Forget it, I'll go down the street to my local printer where they believe in keeping your business.

This may not be what you are looking for, but I wanted to share my experiences. I have ordered over 20000 postcards, business cards, etc from Vistaprint.com and have had nothing but excellent results. Their products are unbelievably cheap for the quality. Do you mean to tell me that people still order items over the internet, with their credit cards, and aren't smart enough to read the fine print on "Free" offers? No wonder identity theft is so rampant..

I also had unauthorized charges on my bank account after purchasing cards from vistaprint.com. I was charged $14.95 two times last week. Once for Passport to Fun and once for Shopping Essentials. I then called vista print and told them to cancel and refund these. I had no idea how many of these "programs" they signed me up for so I contacted the BBB. I didn't trust Vista Print since they have already contacted me. I got a call the next day from Vista Print regarding my BBB complaint saying that they would cancel and refund my money right away. We shall see. I also filed a complaint with the FTC. Vista Print is scamming customers and "claiming" when you call that you signed up for it. I don't think so, they need to be stopped!

I had ordered a free rubber stamp that I was to pay only the postage on. I incurred a $14.95 charge on my Visa card. I called to complain and cancel this "Vprewards" charge they say I opted for. I know better than to agree to things like that, so I feel they must have snuck it in their agreement somehow. I only reached a machine at the number listed on my statement, so I called the customer service number to talk to a person who could help get the charges credited. She was very pleasant and said I should see a credit in 3-4 days. It was all too easy, as if she was listening passively, so we will see if the credit is applied.

My daughter order some business cards, I paid, I have been charged £9.95 twice August and September, this is for a service I have not requested.

I placed a single order for business cards with Vistaprint UK and paid by credit card. I then noticed that in July and August 2006 their subsidiary company VP Rewards was debiting my card £9.95. I had never heard of VP Rewards and as I had no way of contacting them I obtained a refund through Mastercard. I now find VP Rewards have claimed another £9.95 on 7th Sept 06 - are they thick or just incompetent? I have now contacted Vistaprint UK and if I don't get an adequate response I will go to the Consumer Media. They should not be retaining customer's credit card data and should not be passing them to their subsidiary companies.

I ordered business cards from vistaprint.com in July 2006 through their free business cards (plus $5 shipping) advertisement. i received the cards in a timely manner and was charged for this shipping. however, i noticed just recently 2 charges on my debit card of $14.95 from vprewards.com. i called the 888-243-6185 number listed on my debit card statement and spoke with Femi ID#22511. i questioned why i was charged for this. he said that i signed up for their membership rewards.

I placed my order and I wasn't able too proof my changes. When I realized my changes hadn't taken place, I called 2 hours later to make that change, and they said my cards had already been printed. We'll if this is so, then why does it take 21 days to ship? I'll never recommend Vista Print, nor will I ever purchase from this company again.

I too ordered business cards, paid them with my Visa card and received them. Today I noticed a $14.95 charge on my bank statement. I did not subscribe to anything and furthermore I received an email from them addressing me by my former married name. I did not give them that information. Looks like they do a lot of digging around! I now need to search my account for possibly other unauthorized charges they may have made during the month of August.

Same thing I've ordered business cards, they mailed to me and they were fine but Vistaprint keeps taking unauthorized payments from my credit card for a rewards program. Not cool. When I call no one has answered as of yet.

Ordered address labels. They have not come in at all. It's been a month. Then my bank account got wiped of all my money! I'm sure it was vistaprint.com because I had just gotten a new card, and I haven't really used it too often, and not getting my order has made them extremely suspicious to me.

Like many others, VistaPrint made unauthorized charges to my MasterCard for a discount program. This happened twice a month, two different company names for three months until I discovered, and I incurred three ovedraft fees as a result. They hung upon me when I called to complain and the charges happened again, so I cancelled the card and filed a complaint through the bank. My wife got hit with a similar scam last year: monthly unauthorized withdrawals for credit card insurance plans.

I discovered 2 unauthorized charges of $14.95; one was on June 20, 2006, the 2nd was today, July 20, 2006. I called the 888# above which my bank referenced with the charge, spoke to Michael, ID#9571. He said the charges were for membership in Passport to Fun. I had never heard of nor subscribed for such services. I have ordered business cards several times from Vistaprint, and they have my ATM Mastercard information on file. When I called and complained, Michael said they are getting so many complaints that they are automatically refunding all complainants' monies.

I ordered business cards from Vistaprint. The very next day my credit card was charged with a fee for a company called Reservation Rewards. I called both Vista Print and Reservation Rewards. I had not signed up for this service. They promised to take the fee off my credit card and cancel the membership. The next next month an even higher fee was charged for the same service. Don't know if I am ever going to get it to go away completely. It is an ATM Card and the bank says I have to deal with the company, that they can't do anything about it. I will never use their service again, or any other online service as far as that goes, without using paypal.

I used my credit card to purchase business cards and address stickers on march 20th to the tune of 29.17 I recieved the address stickers but no cards april 12th when I go to talk to somebody to straighten this out there is a recording that there system is down until the middle of may.This is outrageous! I need my cards!

I have had a weird $12 charge on my credit card for the last year from Passport to Fun and assumed it was something my husband was buying at the store because it showed up as a purchase. When I investigated it was a Passport to Fun membership which was being auto debited from my account. When I googled their name and got their number - I called to complain and cancel was told it was part of a Vistaprint promotion.

I placed an order and was promised a $10 refund to be received iwht a number given for my order. I attepted to go into the site which was given to be: uprewardsus.com - There was no web site available with this name. I have been therefore unable to process claim for my $10.00 which was promised as a result of my order for Vistaprint business cards. I am complaining in order that I may receive the check for this amount ($10.00) as offered.

I ordered business cards from Vistaprint about a month ago. When I was finished and tried to check out a pop-up screen came up with an ad from another company. I tried to close it, but it would not let me close it. I didn't know if my order went through because I had to close the browser to get rid of the screen. So I called them to find out if the order went through because I spent a good hour or so doing the cards. They found my order after a while but couldn't explain the pop-up.

I ordered address labels and the idiots didn't even print them according to their own stock picture they use! The name/address/zip codes are printed in white and are supposed to have a RED background. The shell picture on the right is supposed to take up 30-40% of the address label. Instead, the shell picture takes up 90% of the label, leaving 10% of red to print all the details on. So, the white address details were printed on top of the WHITE sea shells. End result being, I can't read the address! Duh!

We received an email ad from Vistaprint, offering great prices for business cards on-line. Since we are a small, start-up company in need of business cards, we thought we'd try their service. I went through the whole process of setting up an account, uploaded our logo and created business cards for someone in my company. As soon as I clicked on the order cards button, a pop-up window appeared offering me 20% off my order if I just completed a brief survey. I am very busy and did not have the time, so I just closed the pop-up window by clicking the X at the top and proceeded with my order. Everything seemed fine.

I ordered some Postcards online on the 9-Oct-2005, received my credit card statement to find out I had been charged twice for the same product. I have since sent two emails to the customer care dept. and have not heard a thing. The automated responses state that you're important to us and we will get back to you within 48 hours.1-2 weeks have passed and still nothing, The 1800 number listed is engaged nearly 24 hours a day. What can one do in a situation like this, my credit card has virtually been RAPED

I took advantage of a free 250 business card offer they were promoting. The order was processed in a timely fashion and cards looked good. The problem issue arose today (Tuesday, October 18, 2005). When I looked at my online bank account and saw a unknown charge for $14.95. My first thought was my card had been stolen. My card has been stolen before so I wasn't very thrilled. I contacted my bank through their online messaging system. They responded and told me it was from a company called, Passport to Fun.

I used Vistaprint for some address labels and then was charged by a company called Businessmax and a company called Passporttofun. I never ordered anything from either of these companies. All call to all three went to voicemails.

I placed an order for business cards which was going to be 30 dollars with their slow shipping option. After I had finalized my order, they had a banner saying I would receive free upgraded shipping to standard (14 days vs 21 days eta) if I ordered some magnets too. After I clicked on the banner, it automatically charged me an extra 9 dollars but the invoice and my future emails still say slow shipping. After contacting the company and asking to credit my account 9 dollars or cancel my entire order, they refused to do either. They're rude, liars and should be punished to the full extent of the law.

I have been getting a $9 charge on my credit card each month from WIL Shopper Discount. I was told that I "responded" to an offer from Vistaprint (when I ordered my business cards). Since I must have clicked something, this was not obvious on the site. This is a scam. I was told I had purchased a protection service for internet services. For these services, I never received any communication explaining what they were. Vistapint is allowing this scam to perpetuate. I will never purchase from them and I will spread the word about this scam.

I ordered some business cards and never received them but my account was charged for them.

This is a printing related website company that I had some business cards and postcards printed in bulk from. A few months later, I started receiving a $12.95 monthly charge to my debit card. Upon researching the transaction, I found that VistaPrint signed me up for some Dealpass.com membership. Beware!!

Placed an order on Saturday, June 18, 2005. I ordered a set of graduation invitations and asked that they be rushed. I checked my account on Monday morning and noticed that the word "us" was missing on the first line of my invitation. When I did my final proof of the invitation, prior to purchasing, the word "us" was present in my document. I called and asked how that could have happened to my document and I was told that there is no text preview at Vistaprint. I explained to the lady that I understood that; however, I know that when I clicked the button to order the invitations, the word "us" was in my document. The lady then told me that I made the mistake!! I informed her that I did not change a word in the top line. I did change a word on the third line from "for" to "honoring." It was then told to me that I did not know what I was doing, I removed the word us.

I on-line designed, ordered and received a professional 4 color postcard at a reasonable price; good service. Several months later, I was questioned about charges on a company credit card that I'd used to pay for the postcards. They are rip-off artists operating under a legitimate business. BEWARE!

I was signed up for a memebership to BusinessMax at $12.95 per month by VistaPrint which was done according to them through a popup window. I use Mozilla Firefox with no popup windows allowed! BusinessMax both insist that I'm not due a refund but out of their goodness they refunded the most current month. VistaPrint basically said too bad!

VistaPrint engages in the scam practice of signing unsuspecting customers up for an on-line buying club. I ordered business cards, and VistaPrint claims I clicked on a pop-up for $10 off which automatically enrolled me in a discount buying club which placed a $11.95/mo charge on my business VISA account under the generic name of Business Max. I NEVER touch pop-ups, and even if I did, I would NEVER knowingly select to join an on-line buying club for $11.95 a month. When I called to complain, their Call Center told me they get lots of similiar complaints, but they said there is nothing I they can do since they have my E-mail address as proof of my intent to sign up for the on-line buying club. What a scam!

Vistprint's re-order screen has a trap. I re-ordered custom-designed business cards and their site brought up my card from a previous order just fine. Then, I clicked OK, and the order came in on a different (and unacceptable) type of paper. It seems that it retrieves the previous order okay, but the customer still has to go through the paper selection process--which I failed to notice. Customer Care said, too bad, all we can do is give you a special sale price to have them printed again.

Five years ago I signed up at register.com and was told get 250 business cards free!!!, and never got them. I signed up at register.com again this year and saw the free vistaprint card offer again and thought why not? Again-no cards. I saw the link for free cards again and tried again but their site said a customer with my info was already registered. I called the number and the less than helpfull CSR said they couldn't find my info. Classic bait and switch.

I have purchased business cards from Vistaprint. The cards arrived, but the quality is inferior to my previous orders. Alignment is poor and on all cards appear a 'printing splash'. It is useless, because I can't possibly hand these cards out! I e-mailed 6 times now to customer complaints without any response. The website provides a 1-800.. number. I reside in Taiwan and it seems impossible to make contact via phone. What should I do?

I designed an order and approved an item with my initials. After placing this in my shopping cart, I went to work on another design, not making any changes to my item in the cart. Decided just to order my first item. Didn't think that I needed to check anything. Just for the heck of if, I check my order history and the text from the second project was placed over the first design. So I called customer service, where I was basically told that I was out of luck because it was longer than 15 minutes since the order was placed. It was only shipping that I had actually paid for because it was one of those free deals that I get all the time, it wasn't the money that bothers me. It was the fact that I was told nothing could be done, they didn't care that I was a regular customer.

Beware! Vistaprint telemarkets its own customers repeatedly with recorded messages!

I ordered online business cards. The cards were received with the wrong cell phone number. I recall checking the proof sheet twice but did not retain a copy. I requested that they correct my order and they indicated that they do not check proofs and that they have sophisticated enough machines to print whatever was typed. I could not get them to send me any evidence to substantiate this.

After placing an order with VistaPrint.com, I received an unsolicited automated (pre-recorded) sales phone call to my home phone number.

I ordered business cards for a business I was thinking at the time. I paid for the cards and was going to charge me $9.95 for a membership fee. I charged it by Bank debit card. I looked at my bank statement and found that they were charging me every 2 weeks! I then decided to cancel the membership. So I called their number at 888-840-6296. The number was not in service. I then remembered that I got it at VistaPrint.com. So I thought it would be faster if I called them at their "consumer service care" at 1-888-721-6214. I got in touch with a man telling me that I couldn't contact BusinessMax. He said the he hadn't heard of the number and gave me the actual number, 1-800-735-2244. So I called and gave me a decoration company. I went online and typed in the original phone number and found your website with its numerous complaints on BusinessMax.

I designed a business card that I submitted to VistaPrint to print. The proof came back and looked OK (no typos); I approved it. When the business cards arrived I was shocked at the low quality. The text was blurred and the graphic was horribly rendered (dark and bad color match). I would have been too embarrassed to hand out such a business card so I trashed them and went to my local printer for a professional job. I decided to contact VistaPrint to voice my displeasure, not asking for a refund or reprint. I got back a generic e-mail that was personalized explaining the limits of their liablility. Even their e-mail response showed poor customer service and low standards.

I went to reorder business cards. The first set were on really nice stock. The 2nd set was on the cheapest stock you can imagine. What a ripoff! When I complained they said they'd recently changed their stock but felt it was every bit as good as their other stock (YEAH RIGHT!). They should have DISCLOSED a complete change in stock like that. Add to that EXTREMELY aggressive marketing techniques? Phone calls, emails after my order. THESE GUYS GIVE THE WEB A BAD NAME. AVOID!

This company offered free business cards online if I was willing to have their website printed on the back of the cards. I received the cards and only the cards with no invoice. They looked great. They had printed on the back "Business Cards are FREE at www.vistaprint.com!" I looked on my credit report and noticed a charge that I did not recognize. I looked at previous billing statements and found the same charge. So I called the number on the credit card billing statement and I got a deadline.

I ordered business cards online. I was in a rush for an audio convention and needed them in 3 days (Friday). I picked my design, filled it out and agreed that this was the one I'm going to buy by placing my initials underneath it and saying that everything is correct on it. With that in the shopping cart, I started looking at other designs since my roommate wanted a card also. Without making any changes to the cart, I went back into it and placed the order. It arrived Thursday afternoon with a completely different design than the one I picked. I called the customer service and after a lot of arguing, they told they'd replace it but it won't be at my house until Tuesday which doesn't do me any good since the conference is over on Monday.

I use my credit card for buying business cards at VistaPrint and they gave my credit details to many other companies which have false charges on my account like $7 every month. I lose a lot of money this way.