Vistaprint Reviews

Vistaprint has absolutely excellent customer service and to me that says it all. Any mistakes that they make they correct without a second thought immediately send you a replacement or fix the mistake. You can talk to their customer service people and they don't give you scripted robotic answers. I will always do what I can with Vistaprint. And their prices are lower than any I have compared them to.

I own a housekeeping service in Seattle and have been a customer of Vistaprint for 5 years now. I get all of my products there because their prices are AMAZING and they bend over backwards to make sure you are happy with their products and services. They have even given me a free month of services here and there. Don't waste your time elsewhere. If you're small like and want to look like the "BIG BOYS" out there like IBM, every promotional or business product IBM salespeople have, YOU can have too, and at an amazingly low price. I'm a devout customer.

I've used Vistaprint for about 10 years now, for both office and personal holiday cards, yard/event signs, booth display signs, banners, business cards, calendars, coffee mugs and other promo items. The ONLY time I've been disappointed with an order was MY FAULT: I used inferior (low-resolution) graphics--and even then, VP immediately and proactively (i.e., WITHOUT MY EVEN ASKING) issued a full credit for my order. You can see this extraordinary responsiveness throughout the review histories for their products. Also, they have never failed to meet their delivery date on my orders--when they thought Hurricane Harvey might delay my shipment in August 2017, they sent an email notifying me that they'd credited the shipping cost back to me, because it might arrive 7 instead of 5 days after I placed the order! (BTW, the order arrived on time anyway, from VP's storm-impacted Houston facility.)

Placed an order with Vistaprint on 10/16/17. According to the tracking information provided by Vistaprint, my shipment arrived in my city on 10/20/17. UPS claims they made three attempts to deliver my order. I called Vistaprint today to express my frustration and to determine what the hell was going on with my order. The first customer service person that I spoke with was incompetent and tried to give me inaccurate information, stating that my order (arrived in Chicago on 10/20/17) was rerouted.

I ordered business cards and notepads. Both arrived incorrect. Idk if I made the mistakes or they did but I called to let them know they should have caught the mistakes (obvious work misspelled and too many digits in a US zip code). At any rate, they offered to reprint and mail at no cost or credit my account. They were happy to help and even made the re-order look better. Only fair we give praise and not just complaints. I fully expected to pay return shipping at a minimun. No charge! They have my business from now on.

We have been ordering our company postcards from them for the last two years, everything was good although the color shifts sometime. But with what we have received today, the color is way off and the card stock is totally different than before, it was as thin as copy paper. Very disappointed!

Used Vistaprint to order a large free standing sign. I had made a Photoshop design but was having trouble with converting the size. Used the Vistaprint “designers” to help and they converted the image. There were so many spelling mistakes in their design and I caught 4-5 of them but missed 1 in the final print. So upset but seriously I spent so much time proofreading the abundance of mistakes. And I confirmed there were no mistakes on what I sent them.

Ordered a personalised mug on Sunday night, and it had arrived by Wednesday afternoon (I live on the Central Coast, NSW)! I paid for standard shipping, NOT express, so I was amazed! The product was exactly how I designed it and after being worried the photo would look pigmented or poor quality, it didn't. It looked perfect! Such a great gift for people as well. Very impressed with Vistaprint as this was my first order, but definitely will not be the last! Very highly recommend!

I ordered checks for my business. The original order was fine. I then reordered confirming the new number the checks would need to start with. When I received my order, it was an exact duplicate of the original checks I had printed and with the same check numbers. I contacted the company and they said they could get it to us in 2 business days. When I received my e-mail confirmation of the corrected reprint, the delivery date listed was a week and not the 2 days. I again contacted the company. I was told that is standard delivery and cannot change. Not only did they print the wrong numbers on all the checks. They gave wrong information. This has become a real problem. By the time we get the checks, we will have waited 2 weeks for them. That is too long.

I've been using Vistaprint for years and they provide very inexpensive cards. I've only had to report my cards had low quality once (via email) and they promptly send me good quality reprints. I also have used their website builder which was user-friendly and again inexpensive. I signed up for local listing, was charged, and had problems which prevented me from ever being listed, so I called, got through to a rep w/in minutes, and they deleted the order and refunded me. I find Vistaprint to be reliable and responsive. I will continue to use them for my business needs.

I canceled the website builder through Vistaprint, but they continually billed me for nine more months and refused to cancel, despite three phone calls with several individuals. They are a rip-off, and their customer service is the worst that I have ever seen. They could care less if they have an unhappy customer. They do not listen to the customer and they are NOT doing what's right! I refuse to do business with a company like this!

I ordered some notecards for my business and used my logo on them. When the note cards came the printing job looks like they ran out of ink, my logo is so light and distorted that you can't even tell what it is! I used my logo at GotPrint and it came out perfectly clear so I don't understand why the logo is barely visible! Same happened when I ordered my 500 business cards last week. I left a review and apparently my review didn't meet their "standards" so they didn't publish it!

I tried to set up a Website with Vistaprint as they were offering 50% off until midnight on 22/08/2017. I tried to do this on 4 separate occasions with two different email addresses and initially using PayPal and then with my Visa card on the other 3 occasions. Each time I received a confirmation email from Vistaprint saying that my order was confirmed. However each time it was cancelled in their words "still processing" which I now know is the same as cancelled! The Company tell me it's your bank rejecting the contract sale but I called my bank twice and they confirmed that there were no attempts from Vistaprint to take money.

A few weeks ago I ordered 100 brochures for my leathercraft business. I was to do a presentation in a week or so and needed them. When the order arrived I saw that the photos were much too dark. Much darker than the proof they showed me via email and so dark that many of the features could not be seen on the items. I called Vistaprint and they were very sorry and they said they would correct this and send out another 100 brochures free. They told me when I would get them and it would be in time for the presentation I was attending. The day before they were scheduled to arrive I got an email from Vistaprint saying that due to a technical delay I would get them a little later than expected. I called them and they blew me off more or less.

Customer service is the WORST. If they made a mistake and you don't received your order at all they won't be even send you the order for free as courtesy... It just took a MONTH for me to realize they never sent me the order and kept saying they have printing and technical issues. Then they refunded me the money just for me to PLACE another order again and charge again. What about my TIME and flyers that I need it at specific time. Nobody cares.

Ordered business cards, clearly defined and properly spelled all words. Cards arrived with multiple errors, I.E. Director, misspellings, incorrect address, and phone number. Called numerous times seeking corrections and resolution; never resolved.

The site is very easy to use and they do have a large selection of designs and colors and the prices can't be beat. They also send you coupons and incentives to order again. The shipping is 7 to 10 days standard and you do have additional options at checkout to add other items they will suggest as well.

Very easy to deal with online customer service. Great service and never have had one problem with this company to speak of. In my opinion they been great. Would recommend them highly.

Vistaprint is a pain in the ** to deal with! I asked them to design my business cards and 3 times when I reviewed I asked for changes which they never implemented sending me the same tired design they created so I did it myself. NEXT I designed my website on my own. HOWEVER I wanted to make changes which were never implemented so I just canceled the account vs having to do it all over again even tho this month was free... Still not worth it because even tho I clicked on their link to my website nothing showed up so I had to get to it thru my account. NOT satisfied. I did order the business cards I designed which should arrive (per their calculations) by 8/17 so hopefully these are good quality.

It seems like Vistaprint's service has really declined in the past few years. I was actually shocked by how cheap & low quality my business cards were this time, a huge difference between this order & my last one. I ordered 1000 cards last time so it's been a while since I've needed any (just over a year.) I guess with expansion & more business they've decided to cut corners. I'd rather pay more somewhere else for cards I actually feel good about handing out. As it is I kind of want to dump these in the trash & start over at a new printer. I'm so disappointed.

They have a quality product for a very reasonable price, much below office retailers who also provide business cards, checks, etc. Vistaprint offers a very wide selection of items in each category and the quality of paper is incomparable. I have had many compliments on my business cards, checks and brochures.

I have been using VistaPrint for several years for my Ebay store poster sales. I had to discontinue using them for my small posters after they stopped using mailing tubes for 11 x 17 and switched to flat boxes that often got crushed in delivery. Now my larger size orders are consistently running late in processing and delivery, endangering my standing with Ebay as tardy delivery can cause an account to receive negative feedback or even be suspended or revoked. Contact options through their website have dwindled and the email option listed only leads to an endless loop with no email address or link. My volume of orders with VistaPrint had been reduced to about one third and may end altogether if they do not get affairs in order.

Vistaprint suits most of our business printing needs. Typically, this company is best for generic items such as business and holiday cards, presentation folders, business-sized envelopes, calendars, and T-shirts. Vistaprint does have their limitations; they don't print return envelopes that one could include in bills; they don't print our particular-sized custom mailing labels; they don't print a particular type of business card we sometimes use which is designed to look like play money (with our contact information on it); they don't print self-inking multiple-copy sales contracts (i.e., duplicates or triplicates).

I have been placing orders with Vistaprint since June 2017 because my local printers closed down and I was told that Vista Print was the best and their customer service relations were impeccable. Well, how wrong was I to go with them, our first order was for 2500 metallic business cards which turned up with no metallic at all so as anyone would I rang up to complain, the customer service team were so apologetic and placed another order free of charge. But when this order arrived it had NONE of our logos on the card just the text, so once again I rang to complain. Eventually, after long discussions with many different departments, the problem was resolved and new cards were sent out yet again.

I give everybody the benefit of the doubt. However after 3 screw-ups by Vistaprint in a month, I'm seeking a new company. Vistaprint will cancel an order on you without notification, then when you get the shipment of the other items, you find the problem. You then have to fight with customer service for the refund. Be careful when looking at the price. Vistaprint will show one price, then suddenly at the checkout, you have a new HIGHER price.

I ordered door 10 magnets for our store, 4 of one design and 6 of another design. First they never showed up, so I called and was told they were hung up in production. The gentleman tells me he will resend the order and refund me $100.00, Okay great. The magnets finally arrive and I have 5 of each design, they did correct it by sending the missing magnet but I never saw that $100.00 refund. I used this company before a few years ago and was always happy with my experience. Not only will I NEVER order from them again, all of my co workers witnessed everything and that is a lot of bad reviews that will be shared.

They started a new policy that is basically extortion. I did contact them via email and this is what I said to them. I also called them and complained. This is what I stated and I copied it and now I will paste it so you know exactly what I said. "I have been with you for years and I really am very disappointed in your new policy to threaten me with removal of my work if I do not order now. I just ordered all of these brochures and now you are telling me you are going to make me re-do all my work if I do not order now. I call this extortion. This is really really bad business on every level. I have sung your praises to my colleagues for years and I certainly cannot do this anymore with this policy of extortion."

I have used Vistaprint for both professional and personal items. I have had the best customer service from their team. Just recently I ordered over $100 of invitations for my wedding and the package was stolen. It was not Vistaprint's fault but they replaced my order FOR FREE anyway. This was a huge relief being that we have a tight budget for our wedding. Not only has the service been great but their invitations are 1/2 the price of some of the other companies and they run better discounts. The invites that I picked out were .70 cents/pp. I had a 30% discount and on a similar website they were $1.40/pp (with a 40% discount they were still $.84/pp) and the invitations were almost identical.

I counted on Vista Print for promotional products for a big event. They didn't complete order as promised. Just wanted to cancel and start over. I've ordered promotional products for years... First time w/ Vista Print... First bad experience. If you want your order, don't use them. It's not worth the trouble. Terrible!!!

Contacted Vistaprint to make custom polo shirts for a charity event. The customer care woman worked on the logo with me over the phone and I approved it for the men's and asked to copy the exact logo to the women's polos which should be straightforward enough. Cut to day before the event we open the package and the men's shirt is okay but the women's polos all have "Canada" spelt wrong!!!! It was very straightforward. Then I sat on hold for 19 minutes Monday evening trying to get a hold of customer service. when I finally got on with a human they were incredibly uninterested and offered very little help. I eventually just asked for a refund. Now I am calling all over the city seeing if someone can redo the stitching last minute. When I got in touch with someone locally he said he had many customers who had come to him with the exact problem. HORRIBLE experience. I advise people to not go with this company.

I ordered 10,000 flyers copies from the company. I had a feeling that the quantity is not correct, so I spent half the day counting the papers. They had sent over only 8,000 pieces. I called and they said they will send in the rest. I don't like to waste time on such small things. I will now be checking every order. It's most likely I will be taking my business elsewhere.

Ordered soft touch cards on thicker stock. What arrived were thin paper cards, the front was high glass, the back soft touch. The cards weren't sent in a business card box as they usually would, and instead were wrapped in small batches all loose in the box. Some of the stacks of cards were cut unevenly, showing a white line on the bottom. The entire order was a mess and not at all what I expected since I usually had good luck with Vistaprint.

Vistaprint charged our card but never printed the flyers. They would issue tracking numbers for UPS that UPS Never picked up from their site after a week after the required delivery date. We even paid for expedited shipping and still no printing or shipping of our order. They called, and offered to have them printed and overnighted to us, so we said okay. Two days later we still did not have our flyers. So we called them back and they still didn't print them or ship them.

I'm absolutely happy about choosing this company. I read all the reviews before ordering! I decided to order because the price was so much cheaper. I ordered this Tuesday after hours and received my beautiful cards on Friday morning. That's amazingly fast. I'll definitely recommend.

I ordered a long sleeves T-shirt with my brand logo on it. And I received real quick, I was expecting the product much later. The print looks amazing and the T-shirt quality is also good. The only thing I'm giving 4 stars is size chart on the website. It is not completely accurate. It's a little bit smaller than I expected. Other than that, it's really easy to place your order so I like it.

I have ordered regular wallet style checks (150) per order from Vistaprint and on every occasion for the past 4 orders they have shorted me by 5 checks. I call them they tell me they will send me 25 checks due the issue and they do, they say they are aware of the problem and assure me it won't happen again. I place the next order and again they short me! I am sure I am not the only customer this has happened to, and I feel as if they are not correcting the problem banking on how many people really count the checks they are sent. This company will no longer get my business as I consider them to be cheats.

I have ordered from this company 9 times in the last 3 years. Of those 9 orders, 3 of them were received incorrectly. The first was a calendar with a huge ink run through the month of December. The second, I ordered 100 invitations and 100 envelopes. I received 100 invitations and 60 envelopes. And the most recent, I order an embroidered polo shirt for my Dad for Father's Day in an XL. I received the shirt 4 days before Father's Day in a 4XL! They refused to express ship me a replacement shirt because they said that custom work needs to be inspected before it ships. It sure doesn't seem like they inspect their shipments to me. I wouldn't recommend this company to my worst enemy! Don't waste your time.

I had previously ordered business cards and had been pleased with them, but this latest batch I was really unhappy with. Partly my fault - print was too small, but partly their fault - quality didn't seem up to snuff, rough corners, etc. Without as much as blinking an eye, they offered a full refund including refunding my expensive expedited shipping fee. I have rarely encountered a company that offers such easy and prompt response to concerns. Because of this, I would not hesitate ordering from them again.

I ordered a personalised photo mug for father's day. I checked and double checked my order online and previewed it before sending order. The parcel was delivered. It took over a week and when I opened it I had someone else's order. I called Vistaprint only to be told "Sorry we messed up but we can't get your item to you before father's day. We don't deliver weekends and your refund won't be in your account for 7 working days." So not only was I left with no gift - I could not even purchase another gift as I had no money until my refund went thru. I urge customers to not order thru this company. They are unprofessional and don't care about the customers. If they mess up your order then tough luck. That's Vistaprint's attitude. BE WARNED.

Placed first order on 14/5/17, order arrived and one side was printed upside down. Rang Vistaprint and they sent a second order out, second order arrived and they were exactly the same as the first, upside down. Rang Vistaprint and they said they would send it out again and guaranteed it would be correct. Third order arrived, they had only sent envelopes. Not what I ordered. Rang Vistaprint and they said they would send the order out for a fourth time. Gave up and went elsewhere in the end. Customer service department are rude. AVOID and go elsewhere!

I contacted Vistaprint regarding some charges, and I received excellent customer support from both of the above-named individuals. They were professional, understanding, and, I feel, upheld the values of the company. I was disconnected from Paula-Gaye before we could finish addressing my issue, however after chatting with Jazdia, I was able to be advised of my options so that I could resolve the problem. Would recommend to friends and family. Thank you.

I ordered some stamps, stickers and a car sticker from Vistaprint with a promo code making them free. I received a confirmation email and then I received another one stating that I will not be getting my order because they would not honor my promo code. I didn't understand why the promo code would go through then be told that it wasn't going to work.

First big workshop/performance in a year, I ordered business cards and paid a little extra to ensure that they would arrive early with time to spare *just in case*. They never arrived. I contacted the company, they had no information as to why I didn't receive them, tracking number offered no useful information. They told me they could send a replacement on Thursday. My workshop is the day before, on Wednesday. I had to ask for a refund. The only good thing I can say is, unlike the business cards, which were supposed to arrive in 5-7 days, the refund actually showed up. I can't even put my disappointment into words, but I can say I will probably go back to Moo and never take suggestions from friend ever again.

I ordered "matte" business cards. They sent something printed on semi-shiny cardboard, the kind that dry cleaners sometimes use when you send your shirts out to be laundered and folded. Cheap, cheesy, mottled with shiny and not shiny surfaces. And they claim that is matte. It isn't, it's crap. They wouldn't replace them with matte, only refunded my money. I wasted a lot of time, and the only thing that benefits (!) is the landfill.

They claim that for any reason they will honor a satisfaction guarantee, but this is under their discretion. That is what they "forget" to mention. I tried to get my document reordered that they messed up, they left out one part of the order, and then when I reached out to them again, they said there is questionable activity on my account and that I can no longer place any orders. What a joke! No wonder they are so cheap.

I won't go into detail about their ineptitude, what I will say is do not waste your time on this company. I have been chasing a refund for their mistakes for 4 months and they show little to no common courtesy. Help yourself. Find another company.

Throughout the 4 step checkout procedure Vistaprint is quoting $39.99 'of your photo book'. This price is reflected on two different pages with absolutely no indication that the price may vary at checkout or subject to any additional costs. It is only once you go to pay that you discover that the actual cost is much higher! In my case it was over 4 times higher! I feel this is false advertising because Vistaprint make it appear in their wording 'of your photo book' that it is the final cost and is not subject to any additional fees or charges.

NO customer service despite many emails. Ordered on line - very simple - but when product arrived the print quality (colour) was very poor - illegible. I used the suggested format online. Despite many emails (4 now) and the promise of a response in 1 working day... nothing from when I asked several weeks ago. Phone number does not work. Please refund.

Vistaprint will not publish my review, it is the truth. I was placing an order for business cards. I placed an order around 2/17/17, it was never shipped. I did not receive an email, I was not contacted in any way with an update about my order. I finally got ahold of someone in customer service and was told my order never got to the printer. It is still in processing. I've had an account with Vistaprint for many years and did not need any new artwork, I just changed the color so what's the problem?

I was working on a flyer for a client. A lot of graphics etc. When the client decided to proceed I found it had been deleted from my account. 3 HOURS WORK! They delete all drafts after 60 days. What world do they live in? SUCKS.

Bought two car magnets from Vistaprint. Following instructions for installation and care. Prior to a car wash I pulled the car magnets off my door only to find that the magnet seems to have melted onto my door. Contacted Vistaprint through email and received a response to please include clear pictures and estimate for repairs. Emailed 3 clear pictures and two estimates. Received a response that was word for word the same responses first email asking for clear pictures and estimate. Sent a second email with pictures and estimates and received an email from Vistaprint word for word same as previous two emails. Don't trust a company that doesn't stand behind their product.

RUN!! Do Not use Vistaprint for website hosting!! There are always issues with the servers, in which causes their websites to go down FREQUENTLY and customer service is almost impossible to get thru to. The wait times are ridiculously long in addition to them NOT providing 24/7 customer support, in which I could probably be ok with if I was able to contact support during off peak hours at least... I as a business owner am not able to remain in a call Queue for 30-40 minutes daily. Not to mention trying to redirect your domain name to another provider... GOOD LUCK!! You will definitely need **! It's definitely a headache trying to and SEVERAL long periods of hold time in addition to the first 30-40 minutes to be told you absolutely will NOT gain access to YOUR domain manager nor obtain YOUR log in credentials which if you as a Online entrepreneur this can be EXTREMELY frustrating and time consuming!!

I ordered 500 business cards for myself for my business. I had ordered from Vistaprint before and had a previous card saved. I just needed to update my email address and add my website to the card. I ordered the cards along with some product stickers. Package came in about 3 days. When I received them I noticed I made a mistake and accidentally put an extra letter in my email address. I checked my order just to verify that I had made the mistake and not them, which I did. I corrected the mistake and added 500 more cards to my cart.

While ordering postcards to send out for my best friend's baby shower I messed up on the date putting Saturday instead of Sunday and having it say "21srt" instead of "21st". I was mortified when I received them in the mail! However, I decided to use the chat function on Vista Print to see if there was anything they could do so I didn't have to just simply reorder and be out $20+ dollars. The woman I worked with not only fixed the problem but she didn't charge me anything additional!!! I had a great experience with Vista Print and will use them for all my printing needs!!!

Decided to purchase 250 business cards from Vistaprint for a base price of roughly $20, with about a $7 shipping charge... ok. When it came time to check out, I get this bonus offer for around $13 with an offer of no additional charges for an additional 250 cards... ok. I hit submit and see my total charge has increased to $40. Misleading, to say the least. It appears they will not give back my money but will provide store credit, meaning that they have made a nonrefundable sale that I didn't see anywhere. This was my first use of Vistaprint, and I won't use them again. You would be better served using another company.

I had ordered visiting cards from Vistaprint. I received the product before the deadline but print quality of the product is worse, it's not even visible. I want to chargeback my amount ASAP. I heard good reviews of your company but as I can see your company's print is worse.

Folks, you don't get anything for $9.99 as they advertise, Vistaprint charge a lot on shipping and it comes to $28+ for 250 basic cards. I cancelled the order and then lost money on exchange rate. Please be aware of this scam.

Vista Print blatantly advertises "500 cards for 9.99". If you believe that you are in for a huge surprise. The truth? You will get 250 of the most basic cards available and the price won't be $9.99. More like $28.99. That's right. $28.99 for 250 basic business cards. A complete rip off. Don't bother with this company. Go have your cards made locally and get twice as many for half the price.

WARNING!!! I purchased a messenger bag 6 months ago for my daughter's birthday and had it embroidered with her logo. The buckle/snap for the shoulder snap broke today and I called Vistaprint looking for a new buckle or shoulder strap. They said they don't have parts and are not responsible for the quality of the products they get from their supplier. They suggested that the only thing I could do was purchase another one from them. SERIOUSLY?? I told them I would be writing this instead. DO NOT BUY ANYTHING FROM VISTAPRINT. WARNING WARNING WARNING!

I had lost my business cards and was in urgent need of a new set. I had paid £9.99 for Vistaprint's 'Fast delivery' within 48 hours on a Tuesday for an event on the following Saturday - we are currently on a Sunday! Delivery was 'apparently' made on the Friday but I had REFUSED the delivery. On the Saturday, Vistaprint staff had stated it will be delivered for the Saturday by 6 pm (when I told them about my event). Staff were meant to call me back but there were no calls - that particular staff was not available when I called back later and 'off' of work the next day (how ironic).

I ordered prints from Vista. They gave me proofs to approve which I did. Then they arrived. To my dismay were not acceptable. Whoever stretched the canvas over the frame did not center them and it looked like a 3 year old did the work. I even paid 5.00 per print to revise photo to adjust resolution and to fit on the size canvas I selected. TOTALLY HORRID. WHAT A JOKE THIS COMPANY IS. A REAL JOKE.

Cheap and terrible quality. I am so upset, I ordered a phone case with my logo on it and it's starting to crack at all 4 edges within 2 days of having it and I haven't dropped it a single. Also got a hoodie that feels rough and cheap, not impressed at all. They were absolutely overpriced, especially the phone case that was £17 but felt the same quality as one you get at a booth in the mall for a fiver.

Hi all. I have been using Vistaprint for 7 years in NZ. Yesterday I seen a car at my local supermarket signwritten with my logo which I purchased 7 years ago from Vistaprint. The issue is that I am still using the logo. I did some research and turns out that the company started in 2016 so 6 years after my business. I contacted Vistaprint and asked what the story is with this. Can they resell your logo which you have purchased 7 years ago. I purchased a logo 9 years ago from Vistaprint in Holland. After I purchased it, they took the logo offline so no one else could use it. That is not the case in NZ. After logging my complaint via phone they basically told me they couldn't do anything and that they own the rights to the design! I have paid for the logo and it nowhere stated that when I purchased it that someone else could use the same logo. Why would I buy a design that someone else already has.

I was very happy with Vistaprint for years. But then I start seeing another landscape company in my town with the same exact logo, saying, colors and everything just a different name and phone number. I am very known around here for my quality of work and pricing. Now some brand new company has my same everything. Hopefully this won't affect my business. But the Vistaprint does not discriminate for exact logo for the same ZIP code which means some lazy company can look exactly like you and possibly make you look bad or take your rep. So what do I do? Change my logo of years of building up? Super bummed.

I have never done business with this company. My credit card had 5 charges from them in January. The charges were refunded 5 days later. I called and was told that they would need to "escalate" my inquiry to the fraud department. I have no idea how they obtained my credit card number or what the charges were for. The charges were not associated with an order number or description, and the representative could not pull these up, although she did seem to have the credit card number. I have canceled that card.

I have used Vistaprint for years with 0 issues in the past. I recently placed an order with them for business cards and postcards. My business card was just too dark. I contacted them and they made it right within 5 min! I will continue to do business with them! THANK YOU for standing behind your slogan. "Absolutely Guaranteed. Every time. Any reason. Or we'll make it right." and you did! :)

I ordered bridal shower invitations and the tracking information said they were delivered by USPS; however, I never received my order. When I called Vistaprint's customer service line, they went ahead and reordered the invitations to be sent to me within 3 days, only this time, they would be shipped directly through UPS. It was such an easy process and friendly process! I will definitely be continuing to use Vistaprint for all of my printing needs.

I recently ordered two shirts. However I ordered the wrong size and didn't realize. I went on the website to change the Larges to mediums and was a little disappointed to hear that the order had already been shipped. However, I checked my email and saw they had sent me a free one. Great company!

Vistaprint Digital Website Hosting is terrible in the extreme. I have been with Vistaprint for 5-8 years. The three websites that I have with them were down for 90-120 days out of 2016. Thus far in 2017, they have been down 6 out of the 8 days so far (It is 01/08/17). They have customer service seven days a week but they cannot really resolve this ongoing problem. I have not left because after googling web hosting companies, I have yet to find one with a great reputation. Until I have some confidence that the grass is actually greener on the other side, I am just going to try and effect change where I am. I literally have hundreds of hours in talking to the tech dept. The sad thing is, they have a really great website builder that can make you look very professional. If only it worked better, really at all.

I am the owner/operator of an estate sale liquidation company in New Jersey. For years I have used and loved Vistaprint. The last 6 months - 1 year have been absolutely atrocious. I use Vistaprint for everything from my website, marketing, brochures, business cards, signs, and much more. The last few months I have received multiple complaints from my customer base that they were not able to access our website, so I started logging onto our website from Chrome and not from my dashboard at vistaprint.com. I too was having the same error notification come across my screen. After multiple calls to Vistaprint to rectify the situation I was told it was resolved.

So I needed a new calendar for 2017 and I ordered a custom made one with my own photos. It said estimated delivery was the 3rd of JAN and I'm happy with that. I checked the tracking number and it said it was out for delivery this morning. I check the post and what do I find, a fee to pay card from royal mail. Not only did I have to pay 12 odd quid for the product, I then had to pay an extra £13.80 for postage which they didn't pay. I will not be buying from this company again.

For Christmas me and my sister decided to order a calendar for our mum! We saw online that Vistaprint offered next day delivery and we were prepared to pay extra to get it in time for Christmas! We spent ages going through pictures and adding dates then we got to the checkout and they decided not to offer us next day delivery!!! I am disgusted because they promised they could get it to us for Christmas and we are have nothing to give to her on Christmas day! I am never ordering anything from these idiots again and I am so pissed off that I am going to tell everyone I know not to order anything from them!!!

My experience with Vistaprint. This is my 4th time ordering and I am so pleased with everything I have order. They go the extra mile to get your order right, and their staff Kim and Shree and the other young lady were really nice. Customer service is just outstanding. So professional. The quality of their work is outstanding. They created a design for me on my shirts, stickers, business cards. I love my stationery. Thanks Vistaprint.

I've ordered several items from Vistaprint and been very pleased. This time I made a mistake on 4 items. Not only did they replace items for free, they provided helpful suggestions, offered relatable experience to make me feel better for goofing up and they gave me credit. The Service member even made sure the items were sent on time! This is the kind of business worth buying products from! We won't go anywhere else.

I found out that someone in point Pleasant NJ was using my email address on their cards and had set up a website just yesterday from 2008 thru 2010 - I asked to see it but guy on phone took it down and had contacted their fraud depth without letting me see it first!! I'm very worried if this person had gotten my bank details as well. And taken money from my account.

Truly unheard of customer service care QUALITY. Prompt, professional, and done by an actual person! In LESS THAN 3 MINUTES I was able to get a person on the line, discuss my issue (mug handle broken in transit), and resolve it. Most companies send you through 5 menus that dead end and at least 3 callbacks before you can get off the phone tree. Vistaprint doesn't do that. SUPER CUTE and personable, fun products as well. Oh, did I mention affordable, too? I just LOVE your company!!!

I am absolutely happy with Vistaprint. A couple years ago my youngest brother suggested it to me when I was going to order some business cards. I've ordered business cards and other items in the past such as banners, posters, etc. The delivery time is great and can usually get my order within a week and everything I've ordered in the past and present turned out great. I'm going to continue using Vistaprint especially for my business cards. I'm not sure how many orders I've done in the past, but they all turned out great and not once had a problem with them.

They are good to give me part of refund. Good customer service

I used Vistaprint's website builder and marketing services. The prices were very competitive and, though basic, the website builder was very easy to use and the site looked good. As for the marketing service, I paid to have my business name in local ad papers and in internet searches. My business name was nowhere to be found and Vistaprint never informed me that to get your name in the ad papers, you need to spend additional money.

This experience was the worst I have had. I ordered only 1 personalized mug but they sent me 3 mugs and deducted money worth 3 mugs from my bank account. I called, the customer service agent told me that the money has been processed back to my bank account but I do not see such transaction. In other words, I ended up with lost money and 2 additional useless mugs. The material designs was OK but not how I imagined it would be. Plus the customer service agents were very rude on the phone in a commanding manner. DO NOT EVER USE THIS SERVICE. There are many other options to use instead of this one. Good luck!

I recently uploaded a design for a business card with Vistaprint but had to call their helpline for assistance adjusting the design to fit within the safety line. The guy was very rude and impatient while I located the various items on the page, but eventually he made the right adjustments. Then we noticed that his amendments meant that the design (which had been a high resolution) was suddenly a poor resolution and not recommended! I tried to ring back but after waiting for 40 minutes or more, gave up and didn't order. I wouldn't try Vistaprint again. Very, very poor service.

I ordered a small stack (100) of business cards and paid for the most expensive shipping option ($20 for "express shipping"). Vistaprint shipped my order using the cheapest and the slowest USPS option possible (first class mail). I feel that I have been lied to and this was completely a rip off. It's a 6-times markup in shipping cost and because of this terrible practice they lose my business forever. Don't support terrible business practices, there are many other competitors out there to choose from.

I just needed to give credit where it's due. Usually I'm the first to complain if something is wrong, so let me be the first to congratulate. I spoke with two amazing representatives earlier today and I am thoroughly impressed. Both Amoya and Scolette (hopefully I spelt it correctly) were professional, courteous and sounded genuinely happy in their job. They had excellent product knowledge and were super patient with me. I appreciate service like this and will continue to use this company as long as there are reps are like these two young ladies.

DON'T USE. Their Guarantee is WORTHLESS! I have been using Vista for a couple of years now and have never been so distressed by any company ever before. These people ruined my event by not sending me my order on time even after I paid for express delivery. After 2 days passed and never got my order I called them to find out why.

We recently used an online design company to have a logo created. After receiving the files, we ordered business cards, letterhead, and marketing portfolios with the new logo design. The next day, the design company contacted us to say that the logo had been created with copied work. I called Vistaprint immediately and they cancelled my order and refunded my money even though some of the materials had already been printed. Vistaprint did more to resolve my problem than the company that created it. Very gracious! We are a nonprofit serving homeless children so this was very much appreciated!

I have had a website with Vistaprint for years. As the business grows I realize that their platforms do not offer a lot of flexibility or functionality. However, the biggest problem occurred yesterday (10/27). Apparently their hosting website went down which means that my website doesn't work. Vistaprint was aware of the outage but did not make any attempt to reach out to their customers. I was notified by a customer that the website wasn't working. I reached out to Vistaprint and I was told that it would be 24 hours. The website is still down and now they are saying it's going to be 48-72 hours. I asked why is it taking so long, that's not acceptable. I was given no response, no resolution, no workaround, nothing. Now while it's down I am losing orders. There isn't any sense of urgency or concern when I ask for updates. Definitely switching who I host my website within the next couple of weeks.

I have used them for over eight years. Even if there are real and true issues, they always generously fix them. I would imagine people who have abused them have caused some changes, but overall - they are my absolutely favorite company because of their world-class customer service. If people cannot see past their own contributions to any issues, possibly arrogance or not allowing enough time for "just in case" issues, then it's their own fault and not VP's fault. I have never had a loss or something so bad, in eight years, at least, that was not taken care of.

I subscribe to email marketing about 3 months ago (Jul 2016). Since then, I have sent out 6 email campaigns. There were issue with two out of the 6 emails - with a delay of 5 days for one and a week for the other (It may have been longer, as I cancelled the service after a week). I think to offer an email marketing service, Vistaprint should have made sure the emails would actually be sent. I also had poor customer service experiences with Vistaprint each time I called regarding these issues - never once did they contact me to give me an update as to what was taking place or why my issue was not resolved. Additionally, I attempted to write two reviews on the Vistaprint website regarding this service and each time, my review was "moderated" and not allowed to be displayed.

I am extremely disappointed by the service of Vistaprint. I have designed a Calendar with my photographs and ordered online for printing through Vistaprint. I have got very bad print of the calendar set. My account no. is #: **. I am feeling extremely frustrated after getting the hard copy of the Calendar. I strongly appeal for a at least presentable print of my calendar.

I ordered address labels recently, which never came... I got an email two weeks later, telling me my card was declined for a pending transaction. I checked and they charged me $18.18 for an order I never got and then tried to recharge me and the website said "partial order pending". I imagine these thieves get away with this a lot, as people are busy and may not notice duplicate charges. Scum of the earth. Would never order from them again. I was very fortunate in that I happened to lose my card two days after the original purchase, which changed the account number, and they were unable to rip me off.

I signed up to Vistaprint for some business cards. I paid for these then a week later 25 was taken out of my bank account for no reason. This was two years ago. I have dozens of emails stating they are looking into it but nothing has been done still waiting. I will never trust an online company again. Be careful who you give your bank details to.

Always accurate and timely. Inputting info is simple and precise. Vista print products are good quality and very affordable. I have been ordering business cards, checks and labels for years and have never been disappointed.

Going back time and time again. Really loved the simplicity of the process to create my own products.

There is no better value for the money than Vistaprint for business cards. Very customer focused. Very simple and well organized. I have ordered two different types of business cards from Vistaprint. It's a very simple process and the quality they provide is superb. Also the other appropriate collateral material they offer is very helpful.

Usually posters of my artwork also, business cards and postcards. I love the way it all turns out! You can get help if needed, fast shipping service. Upload photo that has already been edited on Picmonkey. Choose type of product, click on order. If you need business cards that you want to design yourself this is the place, PLUS they have coupons.

Vistaprint has major quality and customer service deficiencies. Made my first order with Vistaprint. The business cards I received were of such poor resolution that my contact information was not legible. I called customer service but had a hard time communicating due to the low level of english proficiency. Asked to speak with a manager and got my money back. Then tried the chat center, I wanted to give them a second chance to explain what went wrong and to reprint the order. The person on chat was worse: combative, angry, short, and flat-out ignored some of my questions. He also ignored my request to talk to his supervisor.

An absolute nightmare of an experience. Do NOT ever waste your money on Vista - get your designs done professionally. Like many other people, I was sucked in by the "cheap" price, but the process and wait time (because of their mistakes) actually costs you more in the long run. It's not only about the money - everything from the customer service (general rudeness from staff such as the "supervisor" Courtney) to orders not being finished is very stressful! Every step of the way, they managed to make a mistake on something minor. There was not one step that could be straightforward.

We have ordered numerous times from VistaPrint, but this time I noticed a error on the cards and they needed to be changed instead of just reorder. It then makes you go through the entire process all over again. We carefully made our choice of 1000 postcards at $.07 each (we had written down the price). We reached the end (after pages and pages of other materials and web pages they try to foist onto you) and I noticed the price didn't add up. I paged back to find that the page had changed to read $.13 each postcard. My boss and I had sat together and written down the price quote before us, but as we traveled deeper into the website, they hoped it would be enough time for us to forget the quote we agreed to and nearly doubled it.

I live in rural Montana and have a PO Box. The USPS returns mail that comes addressed to our physical address so I do not want our physical address printed on our checks. I even called and they refuse to use my mailing address on my bank statements. Not happy with their customer service. :(

I purchased several items with Vistaprint. One was a website. At first the ship to address came up wrong so I had to call and get that fixed. The lady I talked to cancelled my entire order. So I have to call back and get it reordered. Everything was ordered except my website. No one at the company knows why. So I got online and ordered it again because dealing with their customer service is a nightmare. So I ordered it and it shows processing. I gave it 24 hours and still nothing. I called again now to find out that my account is on hold but they can't tell me why. So by this time I am talking to a supervisor, that said it would be fixed in 24 hours. She would call me and let me know. I gave her 48 hrs and nothing.

Extremely disappointed in Vistaprint. We ordered a shirt that was especially designed for a gift. I purposely ordered it on 8/7/2016 to ensure that it would be processed and delivered by 8/24/2016. According to Vistaprint and the tracking number it says that the item was delivered and left in our mailbox. We live in an apartment complex and I check our mailbox multiple times a day. It was not delivered to our mailbox, leasing office or front door. I needed this delivery before 8/24/2016 because it is intended as a gift for someone who we are flying to see.

I have now had to cancel my second Visa debit card because Vistaprint continue to illegally debit my funds. My bank has successfully gained some refunds but state that some amounts have been outstanding for over 45 days and can't be re-debited. These are not small amounts. 14/5/16 $47.98, 4/3/16 $37.87, 24/2/16 $42.98 + more. At least they are consistent, taking out the same amounts every month. I will NEVER AGAIN USE VISTAPRINT as they scam your account. The little saving is gobbled up by scamming your account for months and months after your order. Be very careful of these people. They are definitely not ethical as per my experience on several occasions. Vistaprint, if you are honest people you will contact me through this complaint and refund my money. Anyone else had this problem as well as me and a friend? We may have a class action.

I ordered my wedding invitations through Vistaprint on the recommendation of a couple friends who recently got married. I really enjoyed the vast amount of templates as well as how customizable each one was. I ordered them and while reviewing them after ordering I noticed that somehow my fiancé and I had put this years date instead of next years date on the invites! I was devastated because I thought it would be super expensive to reorder and we are on a fairly tight budget.

We were/are totally flabbergasted that in this age of 2016 a business would send all of your personal info through the web to your email! Even after we emailed Customer "Service" the Obvious, to quit sending our name/bank/address/etc to our email... they Continue to do so. From now on we will pay more and order Locally. They get an F grade.

My daughter needed business cards for a pet grooming shop she was opening and managing for a local veterinarian service. The vet was going to order cards from a commercial printer but we couldn't be sure when the cards would be ordered or when they would arrive. I ordered one box of cards from Vistaprint to tide her over until the other cards would arrive. The online tools to create a card were a little bit limited but certainly adequate. There wasn't quite as much business-specific stock art as I might have liked but I did find an illustration and a layout that I liked once I adjusted the font, type size, colors, etc.

I've ordered many products from them and have been very pleased. Unfortunately I made an error with the dates on one of my orders. Not only did they correct the error, but they reprinted them without charge!

Something happened to Vistaprint since I started to use them a decade ago. The last business cards I received look bad at the first sight. The fact they shipped bad product to me means no one looked at it before shipping. That indicates gaped quality control process that may hurt these guys in a long run. And with bad QC there is no guarantee it won't happen again. There were just too many obvious flaws in printing like random paint stains and cutting (rough edge) that should have been picked up at final check before shipping. I noticed these in first 3 seconds after taking the new card out of the box.

Created a custom banner but when finished could not edit to include as outdoor material with grommets. Phoned in and the rep had to re-create my banner which seemed fine because I reviewed it again before clicking to order and pay. When the banners arrived the logo is distorted and looks terrible. THEIR ONLINE ORDERING IS NOT WYSIWYG! What a waste of time, money and effort for my small business. I can't believe the printer would actually, with a sound mind, print the banners all fuzzy and distorted but the rest of the contact information clear and concise. Not what I signed off on to have printed! I had ordered a banner in 2015 from Vistaprint using their own stock setup and the same thing happened. They were having a "sale" last month and forgetting my 2015 experience used them again.

I will never order from this company again. It took a week after my estimated date to get my business card so don't pay your extra cash as well as I never received my promo box. They don't tell you it takes a month or more before you receive it in the mail so that they can charge you the full price. So you're not really getting a free trial like they tell you. I called to try to cancel the promo box. The rep would not do it for me. I had to figure it out online myself.

They made the product as promised with excellent service and quality. I would love to work with them again.

Please do not spend your time making cards, brochures and other business related items at Vistaprint. I used their services for over 10 years and spent countless hours designing labels and brochures as well as business cards. They have problems now and you cannot access your portfolio to make any changes to your materials. I am told (for the past 6 months) they are "working on it." They now tell me I have to go through all the things that I have ordered, place the item in my shopping cart, and then I can edit them. They do not seem to understand that I do not have time to go through endless (over 100) items to locate them and make changes. They also do not have a way to allow you to delete things you no longer order, which makes it VERY time consuming to have to go through 100's of items that you do not even use any longer.

Horrible experience. Ordered bookmarks for my father's funeral and paid for expedited shipping to make sure I had the memorial bookmark for the funeral. I received an email less than 36 hours before the service that there was problem meeting the deadline. I called and spent over an hour on hold and got cut off four times. I finally spoke with a person and they said they will miss the deadline. I got a refund but that does not really help me with the funeral, they should not commit to a delivery they can't meet! I'll never use them again and recommend you think twice before using them.

Entered Vistaprint website through page promising 500 business cards for $9.99. Designed cards with a B/W back side, which the design page said would cost an additional $2.99 (discounted from about $5.99). Charged $9.74 for the back side. Maybe we missed a notification, but that was a surprise. Triple what we expected. Not a lot of money, but we have not done business printing for about 5 years, and wanted to determine if this company was still on the ball. We have always been happy with their service and products in the past. Chatted with Customer Support. Refunded the full $9.74 plus taxes on the spot and emailed us the proof. That's service, we think. Extraordinary.

Ordered business cards and they have not arrived, not one Vistaprint representative "knows" where they are or could track them down. Vistaprint offered to reship them for a Tuesday arrival date, but frankly, I am not convinced the new shipment will arrive... This one didn't. I have no faith left in this company's promises. Besides that, I needed them last evening (estimated date of arrival) for a business meeting I scheduled specifically around the arrival of these, not four days from today. They have cost me money in business. Why can they not overnight these business cards? Nicholas in customer service offered me a full refund and to resend the order, but... A full refund does not cover the business that I have now lost due to not having my items.

I have been ordering from this company for the past 6 years. Always liked their service, however in the past 6 months I have had to phone in on a few occasions to correct mistakes. One project I received a refund since the mistake was made on their part. The refund which is held in your account has an expiry date. It's my refund and they are going to put an expiry date of when it can be used. Not good practice. I have not received a response on whether or not I will receive the money back onto my credit card. Recently and I am so upset about this. I had a project that I completing. It took about 10 hours to finish. Because I did not go back to it within 2 months their system deleted the project.

I was skeptical about using Vistaprint with all the negative reviews, but I'm glad I did. I recently ordered some business cards from them and I didn't receive my order in the mail lol. The UPS company said it had been delivered, but I never got it. I sent VP a couple emails really upset and they sent an email stating that they'd send them to me again with a tracking number. The tracking number didn't work so I thought oh no... But the very next day I received the business cards overnight USPS! And they looked beautiful! Exactly how they looked on the sample shown on the site. Very happy! They went above and beyond to make me happy, so maybe Vista Print has new management or something. :)

I have been using Vistaprint for over 3 years now and may I say I am very please with their services. They give you the option to review your products before placing your order. They have live chat support which I think is super convenient. Their prices are affordable and convenient, I can say they get the job done.

I have ordered business cards from Vistaprint for years now and in the past they were very reliable and produced good quality cards for a reasonable price. For about the last year every time I order their signature card stock (it's the medium weight) I get the standard which is flimsy and I cannot use it. Every single time I order I have to call in, wait on hold forever and then speak with someone who asks me to take a picture of the card (the picture would be the same on standard as signature because it is the same picture on the business card). Then I have to wait another week to get the correct cards.

I have been using Vistaprint for the last 5 years and the last 3 months of print material and lack of customer support has led me to seek out other suppliers. We spend thousands due to our several businesses and unfortunately they are losing the quality and poor customer service. My reverse white text is appearing green on all our print material. The proofs look perfect on the screen. Contrary to the material once it arrives. I've reached out to their customer service more than 5 times without a response.

Vistaprint have taken 4 unauthorised payments from my account and I am disgusted by this!!! I want my money back immediately and would warn everyone to stay away from Vistaprint.

I ordered some business cards. They arrived in about a week. When I inspected the business cards, they had been poorly cut, with white space around the top and left sides (only on the back). I called Vistaprint customer service, and described the problem to them. They were immediately able to find the source of the problem and issue a new order, at no cost to me. I would highly recommend Vistaprint's customer service and business card printing service.

Cannot order. Your website sucks. When I put the information on computer it will display what I just wrote leaving content not on screen.

I never made a purchase and have no idea how they got my credit card details. I found 6 charges made today on my online acct.

We found ourselves with the need to write a check for a single bill each month. So I wanted to order some plain jane checks. I ordered these through Vistaprint. Their pricing draws you in but by the time you add in all the fees the checks become expensive. They never provided the tracking information as stated. I requested it via email twice after I received an email that my order shipped. Each time I was told to check back later. I finally broke down and called them and that even more pathetic than the emails. Customer service is severely lacking, quality is minimum at best and pricing is high for minimum service and quality.

So far, we have been well pleased with the products we have ordered from Vistaprint. Does this success have anything to do with the time of year the order was placed (early June) or our location (the Midwest)? The order was shipped rapidly and the print quality on the magnets is superb! I just pray that the outstanding quality continues and that I will be able to report the same excellent results with the order for wedding invitations.

We ordered some save-the-date photo postcards and they arrived in a timely manner and the graphics were acceptable. The price was reasonable. Given how much negative feedback there is out there on many of the major online print companies, I realize that whether an order comes out good or bad amounts to taking a gamble, regardless of what particular company it is that you are ordering from.

I want to share with my experience of dealing with Vistaprint. I've been a customer of Vistaprint for over 10 years. 5 years in the US and 5 years in another country. Business cards, calendars, flyers and stuff like that. Then a website with email (5 years). One day when my payment was due I didn't find my country in the list to choose from. So I politely contacted customer service which said "Sorry." I've never got any explanations from Vistaprint, so I assume that political situation somehow affected their weak minds to remove one or another country.

Last year I ordered business cards and the experience was very pleasant. However trying to reorder them has been a nightmare. The only thing I needed to do on my reorder was to change my title but they have lost my logo so they are unable to reprint the cards unless I resupply them with the logo again, which I no longer have available to me. I have called their "customer service" and they have been absolutely no help. So beware, if you have a problem you are on your own. I am going elsewhere.

They are very bad in T-Shirt printing. Their printing will go off only in one wash. It's waste of money. Please never ever try.

If I can give a half a star or none I would, but 1 star seems to be the minimum required. I have tried to get my company's uniform patches done with Vistaprint not once, not twice, but several times and I kept getting the same response. They could not help me because the colors were too difficult to work on and the product may not look good. I went with these people because I thought they were the best and could do pretty much anything their customers needed, as they make it look on their very expensive tv commercials. I thought these people had the tools necessary to get the job done, but wow! Was I wrong! I had to outsource and have what I needed done in China, where they had no problem following our design and did exactly what we needed.

My experience with Vistaprint is great. They print my business cards, banners, sweatshirt, postcards, magnetic car decals, mouse pads, engraved business card case... and everything came fast and affordable. I gave 4 stars because the only problem is the website. I'm forever having problems... now it won't let me post items in web store! My customers can't buy something if they don't see it in web store... Please fix it and I'll give 5 stars for sure, but my business stuff great. I order at least once a month. Love Vistaprint.

I have a long history of ordering from Vistaprint and I have generally been happy with the products I've ordered. Like other reviewers, my orders were canceled and no one contacted me about it. I placed an order and later I suddenly realized the arrival date had passed. It showed it was "processing". I contacted them and they said it was canceled because they didn't receive payment. I placed the order again. This time I received a confirmation that my order was received. The exact same thing happened. I'm wondering if my credit card company has gotten complaints about Vistaprint and now simply automatically refuses payment to them. In any case, take my advice - save yourself the trouble and shop elsewhere.

What a joke! After being with them for two + years I decided I had enough (it was a horrible website host as far as posting pictures of my designs etc.), and so I cancelled my subscription with Vistaprint in January 2016. However unbeknownst to me they failed to put cancellation through and continued charging my bank account $1.99 a month for a frozen website fee. When I sent them and an email this week regarding same and called yesterday regarding same, I open my bank account only to find out they have charged me a website fee of $12.71 for this month.

I'm very disappointed in Vistaprint. Having been a frequent business card customer, I decided to expand my loyalty to design t-shirts for my business. I bought $50 worth of t-shirts and merchandise for freebies and company branding. When the t-shirts first arrived, they came with a horrible smell and a bad print that made the shirts ugly and unprofessional. The black t-shirts had white outlines that the design didn't have and the white shirts were faded in color. I contacted customer support and they were happy to assist me reorder the purchase, and so I did.

I tried the 500 business cards for $10 "promo" but if you want a backside to your business card, it's $12.00 more. I don't think $22 is a bad deal but what really irks me is that it just seems like a bait and switch tactic. They know by the time you design and upload your card/other printed items that you will just give in and pay whatever to avoid the hassle. By the time you pay for shipping, it's closer to $30. I would just prefer no coupon (no bait) and just show pricing up front. Show it loud and proud if it's a good deal. Like I said, I don't think the pricing is terrible. I'd rather just know up front what the costs are, no pricing games. Deception leaves the consumer going away with a negative experience. Product is fine, the help with the design is nice too. Too bad to spoil a positive experience with pricing shenanigans. Low score to being duped.

I ordered business cards from Vistaprint. After 2 weeks of waiting, I contacted customer service because the business cards did not arrive. They said the order was cancelled and that I have to reorder. I would not have know if I didn't call! So I ordered again. The second time. 3 days before expected arrival date, order still shows PROCESSING (just like the first order I made which was cancelled. Even if they say the order is cancelled, it will still show as processing on your account). So, I called again, they cancelled my order without letting me know, AGAIN! Apparently because of some issue they had before with the shipping address! I live in a 600 unit apartment complex, BTW! So, again waited for nothing.

I ordered checks from Vistaprint. I used them to pay rent. They printed the wrong acct number on my checks. Needless to say my check bounced and I acquired fees from my rent being sent back. I called to complain about it. I was treated poorly.

We were working on six document for a month. When we came back to our project everything was gone. The support person said that all document are being erased after 60 days. Hours of teamwork are gone. We cannot rely on such a service.

Ordered 1000's of magnets from these imbeciles. I order them as promotions for my business with a pic and a discount code. Great idea if they don't look like garbage. The last batch I ordered several hundred of one design that is identical to what I've ordered a couple times before, but this time I get white edges on one or sometimes two edges? Supposed to be no white, why is it there now? Why are they cut so poorly that some have it on one side and some on two sides? Why no "heads up, something may be wrong here important customer." I may have approved the proof online, but my eyes aren't young and I am 100% sure they could see there is an issue when setting up the run. Yet, they legally screwed me.

I recently purchased 1,000 rack cards and 1,000 business cards from Vistaprint. After the items had shipped, someone at Vistaprint noticed I had misspelled a word on the rack card. They then proceeded - without prompting - to re-print and re-send the entire order, free of charge. I was extremely impressed with their customer service, and once I received the order, was also blown away by the quality of the product. Would highly recommend this company, and will be using them for future print orders.

I decided to order some door hangers, so I chose a 37.00 option for 500. After the order my total was 48.03 with 6.99 s&h plus tax, not bad. I realized an issue so I cancelled the order and received the in-store credit, no problem. When the rep repeated the order it was only for 250, not 500. I knew I had not made a mistake so I corrected the typo, went to reorder only to see the quantity and price had changed. I now owed 14 more dollars. I held off til I got home. I grabbed my iPad to make the order, logged in and the price of shipping had went up again (30min later). Not cool! I will make orders elsewhere.

I ordered 200 books from Vistaprint. 3 times, the last month with assistance from a "supervisor". I spent over 4.5 hours on the phone the last time, trying to get the books reminded due to the cut was wrong and issues with the printing (blemishes). I tried to write a review on Vistaprint's website, but it was rejected, stating it was not up to their standards. Now I understand their high ratings - they pick and choose which reviews to publish. This does not seem a fair business practice to me and left me frustrated and without a usable finished product. I am a graphic designer & was well taught how to cut & print. The quality is not there. They don't even know why a work & turn is. They don't even know how to calculate for the refund for the amount. One cr was 115. The other was cr 490 & did not calculate to 630.76 tax included. Missed 24.87.

I ordered postcards with Express Shipping (3 days). After not receiving the postcards on time, I contacted customer service by online chat and was told it would take 7 business days to print, plus another 7 to 10 days to mail them. My order confirmation specifically said, "3 days." Customer service was not willing to help. They only offered to cancel and then place the order again. They lie to their customers. Avoid Vistaprint.

I have purchased numerous business items from Vistaprint over the past year. I cannot fault them for their ease of use, speed of service and quality of product. All my orders have arrived within the time frame Vistaprint have given (to New Zealand!). When I've used their priority shipping, items have always arrived either on time or earlier, as ordered and in perfect condition. I've never had any extra or unauthorised payments taken out. I have had some problems... I've ordered items which have contained typos (my fault). I have only ever had one major problem - again sadly my own fault; when a poster which I ordered arrived, it did not match the PDF proof I had received and printed. My PDF viewer settings were set to 'fit to page', thus the poster I received from Vistaprint was actually much nearer the margins than the proof I printed. I have recommended Vistaprint to many others.

After working on my Vistaprint website builder and "saving" my work EACH time I completed a task, EVERYTHING disappeared! I called the company to have them retrieve it like the rep did the week before when I experienced the SAME issue, however, this rep was unable to help. I was told an engineer would contact me within 24-48 hours. I was shocked that it would take so long and requested a supervisor. I explained that my website IS my business and not having access to a support tech was unacceptable. She finally agreed to "expedite" my issue to 24 hrs. Well it's been 72 hrs and NO ONE CONTACTED ME!

I ordered thank you cards from Vistaprint 3 times, the last two with assistance from a "supervisor". I spent over 3.5 hours on the phone the last time, trying to get the proof to show correctly. The last 2 printings showed the proffered correct when I viewed, but changed after order was placed. I tried to write a review on Vistaprint's website, but it was rejected, stating it was not up to their standards. Now I understand their high ratings - they pick and choose which reviews to publish. This does not seem a fair business practice to me and left me frustrated and without a usable finished product after 4 weeks and many hours on the phone. I'll use local printers moving forward.

Upon reviewing the original correct order, AFTER PAYMENT, the displayed spelling of a word on the business cards ordered was incorrect, due to a computer or transmission error. A letter was skipped. I attempted to contact customer service, but they were not accessible after daily business hours (this order was placed after 10 pm). The advice given online was to submit an email for response in 24 hours or less (which was too far in future to get a needed immediate correction), or a CHAT REQUEST to talk to someone right away. There is no 'right away chat', just a text message service that is unavailable in evening hours, yet I sent a message anyway. So I attempted to request the order and the erroneous message be corrected immediately. They said no corrections were allowed. I had to send a cancellation request to them by email. I do not know if they will cancel the order or not.

I decided to go with VP for my wedding invites. I saved a TON of money. I got the first order and two of the cards were not the same color as the others. They probably printed on different machines or something because it was very noticeable. They reprinted my whole order for free AND credited me the difference between the order total and what it would have been if I had re-order because there was a better coupon available. AND they resent it rush shipping. I paid for rush shipping initially, but they said they would have rushed it anyway because it had to be redone. Amazing. I would and will use this company again. They also make the design process stupid-easy! You can look up all the info on the bleed borders and everything to make sure your design is a perfect fit. And the previews are spot on.

I normally have a family friend do my printing but it was a rush job and they were on vacation so I decided to try Vistaprint which was a tiny bit cheaper. After 3 weeks the postcards that I ordered were never shipped to the mailing list (I had placed a few family and friends' addresses on to see how long it took) and I might have lost a client because of this. All Vistaprint could say is that they would re-do the order. The mailing should have happened over 2 weeks ago, the campaign is over. This was a $150.00 mistake that will cost me $1,000's in lost revenue. I should have just asked for a referral from our family friend as they are just about the same price but fast and accurate.

Don't know where all the complaints come from on this site. I've used Vistaprint for years and have NEVER had an issue with them. I've done six jobs already this year (2016) and each job has been PERFECT.