Vistaprint Reviews

I was rather surprised to read so many negative reviews on Vista Print. I placed an order for the first time with them for Business cards and Brochures using their website and a little rep. assistance and everything was 100%. I plan to reorder.

I wanted to commend Vistaprint on their excellent service and products! I've ordered a number of times from Vistaprint. The first time I was hesitant to order on-line from a company I didn't know, so I put in a small order. The first order the service was excellent and the product met my expectations, so I ordered a number of times from them, including a website. Their website is so easy to use, and anytime I've had to call them I get prompt and helpful service. Setting up a website with them was a breeze. Their products have always been good quality at an exceptional price, especially if you get a sale, which is important to a small business like mine on a limited budget. And I just received a notification that my order from yesterday was already shipped today (which is what prompted me to finally write a review for them). I don't have one negative thing to say about Vistaprint, and highly recommend them.

I ordered business cards on July 8. The time to delivery was 8 business days which seemed like a lot but I was being patient. The order was due on July 20th. No delivery came. I called VistaPrint to see what happened. The person I spoke with did not know the difference between UPS and USPS. Apparently what was going to be a UpS delivery turned into a USPS delivery. The date was extended to 10 business days. Still have no cards. In the meantime I placed 8 online orders from different websites and they all arrived days ago. I'd say that VistaPrints needs a new person in charge of delivery. I will no longer order from them and will warn my friends against doing so also.

I have been very happy with Vistaprint and their products I have ordered. However, I am less than happy with their customer service at this point. I ordered a banner however, because it is mailed in a tube. They apparently no longer deliver tubes to box numbers. I do not have postal street delivery and pick up my mail at a post office. I talked to the initial customer service rep, supervisor and manager and was finally told they stopped tube delivery to box numbers because some postal workers were leaving packages outside and they were getting stolen. I finally had to ask a friend in another town if I could have my order delivered to her address. I am less than satisfied with this arrangement. However, at this point I need the banner and can't really afford to have one made locally.

Vistaprint is awful. They say satisfaction is guaranteed each and every time but if you are not satisfied they give you the run around and you have to explain your situation again to someone new. They feel like they can ban you from ordering if you're not satisfied too many times, but who's fault is that?! The company is not all it cracks out to be and they have sent me other people's projects/orders!!! Confidentiality is definitely not a priority either! AVOID THIS COMPANY!

We ordered 8 shirts but received 6 of them. The quality of the shirts was so poor and made small. The car magnets are awful, so cheap. Tried contacting their customer service without success. Cheap, no receipt, no services once they have your $.

This is my first time ordering from Vistaprint and I was admittedly leery considering so many bad reviews, but my order was exactly what I wanted and came within the week. The promotional pens I ordered work well. The print is highly professional on all the products. I have no complaints whatsoever about this company and will definitely order from them again.

The text on the first batch of cards was not centered on front or back as it should have been. Ink on back wasn't even, so some lines of text were darker than others. Second batch - color wasn't right and ink uneven. Third batch they sent glossy instead of matte. Fourth batch had half with text not centered properly & other half centered correctly but once again, ink was uneven on text on back - so look very unprofessionally done. Vista told me on two occasions that they have no quality control in that no one checks orders before they go out to see whether there are problems because they just have too many orders. Had an okay experience with design dept. but printing dept. is the worst. Would never recommend them. They're sending a refund.

The poster I ordered came with a horrible shadow. When I tried to tell them this, they told me it looks like a poorly scanned photo. After I told them I made it on Microsoft Publisher, they told me the file had a shadow. However, I saved it as an 18 MB GIF file, and there is no shadow. I printed the same image out at a FedEx Printing Store, and it came out clean and crisp, hence I thought I'd save money by printing the same file through Vistaprint, and boy was I wrong. They wouldn't offer me reprints, or give me credit to apply it to maybe another product that may or may not look like crap.

Vistaprint is on point. I like the people. We made a mistake. We fixed it. Got new hats and my shipping is always on time. Used them for my signs, worked perfect. Only thing is waiting on refund for bad products. Hopefully today. Please god hopefully today.

I did not ever deal with customer service because the product I received was perfect. I ordered 100 thank you notes with envelopes and the price was great. I received my product 6 days before the expected delivery date. The card stock was nice and my photos were sharp. Very impressed.

Disgusting service. I contacted you by telephone and advised your customer care man that I had just received your order this evening to find that you had sent me key rings and not luggage tags, as ordered. The man was obviously confused and I had to repeat myself. To add further insult I was kept waiting for some time while he spoke to a colleague. He returned with a request that I send pictures. I asked to speak to a manager and was kept waiting for a further time, after which I disconnected the call. Extremely disappointed with Vistaprint service. Appalling service - Vistaprint clearly don't trust their customers and accuse them of lying if reporting a problem with an order. On closer inspection of the tags I see one has a smudge mark, and I suspect the quality of your items is inferior, and would not last long with handling! I require a swift and satisfactory response.

Worst services ever. They are fraudulence services. You will just lost money and time, and all what you get is frustration and upset. If don't believe it, read their term and condition about their product: printing is without any warranties of any kind... They mess up the whole business cards, the printing quality like junk, the back and the front on one side (I wonder if they can read). Ugly and terrible experience. Please save you some trouble for other printing that are known what they are doing and reliable.

After second time using Vistaprint, this is the second time which they have failed to meet the promised date, and have since found out that the delivery has been returned to Holland even though no one contacted me.

I purchased 500 business cards with a free holder (campaign) but did not receive the holder. I was very dissatisfied as I would have purchased the holder separately was it not for the campaign. The cards were nicely done though.

I made the grave mistake of ordering a ** banner from their crappy ** website. Needless to say, it was too simple and tasteless with little to no style. They offer you (X) amount for the banner then they sneak in many extra costs as you try and check out. When I finally finished the ** process of my order, I had piss-poor choices for delivery time. They told me it would be at my address in one week and it wasn't. In fact, it wasn't even made because they have cheap lazy Mexicans and Asians in sweat shops that can't work fast enough or produce a solid product. I'd seriously suggest that your order it locally or from another company. They suck fat ** that's covered in **.

DO NOT GO THROUGH VISTAPRINT! I'm not complaining about the product because I never got them! After speaking with countless customer service representatives via phone and email they determined my order had still not been processed or produced...28 days after I placed my order. I asked for a 100% refund, which I was then told could take 15 days to a month to process! I will be watching my account and waiting for my refund. Save yourself and go anywhere but Vistaprint for your promotional needs!

Attempted to use Vistaprint for a smaller departmental job with my company as opposed to our usual printer, because Vistaprint's prices are hard to beat. Apparently you get what you pay for. Their design template (brochure trifold) was completely incompatible with their online proofer, which shouldn't have been the end of the world, but their customer service simply cannot support specific design questions. After two long calls, the customer service reps were clearly completely incapable of understanding my layout concerns.

Thank you so much for the amazing customer service you provided. I had a typo on an order and it was replaced immediately and free of charge. I sent several emails to which all were promptly responded. I will definitely use your services again.

They have horrible customer service. The first time I ordered with them the person I dealt with was really great. Then the last time they had the worst people. The chat rep instead of answering questions just exited the chat and when I contacted them through email no one wanted to reply back.

Honestly these people are the best. Fast turnaround service, amazing quality, great customer service, easy to use and professional website. They even save your purchase history no matter how long and you can do a quick re-order. They're the only company I am comfortable using for my conference. I'm so serious, I made a mistake 3 weeks ago to order with WORDAN. It was the worst decision for me. I picked 24hrs shipping AND STILL WAITING 3 WEEKS LATER WITH FREAKING WORDAN. It's so annoying, I hadn't read reviews on wordan before trying them out. But anyways this review is for vistaprint. I quickly decided to make the same order with vistaprint, It was shipped within 12 hours of my order and I'm due to receive it in two days. I've been waiting for the same order from wordan for 3 WEEKS. Beware of wordan but anyways, kudos to Vistaprint they really are the best.

I just paid for 1000 business cards. The name, Edwards Fix-It-Shop, was off-center. The last name was typed over and I gave two phone numbers and got the first three numbers to one and the last four over. I am very disappointed and I feel like I should either get my money back or new business cards.

I ordered two sets of address labels for $7.49 per 140 labels for a total of $14.98. Shipping cost $4.99. For a grand total of $19.98 taken from my account. I paid thru PayPal. The labels arrived but I had to pick them up at the post office and pay for the shipping again!!! I asked the post master about and she told me that Vistaprint did not pay to have them mailed, they COD'd them. So I had to pay $1.40 to pick them up!! So that makes the total shipping cost at $6.39!! The actual cost to have them mailed to me is .70 each package for the $1.40. So basically I was completely ripped off out of $4.99. I will not be doing business with them again!!

About 2-3 days after my purchase with Vistaprint my card was fraudulently used. These are international charges that take forever to investigate. I rarely purchase anything online just because I'm afraid of something like this happening. I WILL NEVER USE VISTAPRINT AGAIN!!! AND I WILL TELL EVERYONE I KNOW NEVER TO USE THEM TOO!!

I ordered 500 cards from Vistaprint figuring given all their spotlight in the media it would be a quality product. I found the design interface to be confusing and never really could nail down the design I had in mind, but eventually gave up and just ordered what was on my screen anyway. I even paid extra to have a higher quality print and card stock used. Well... it became clear on the checkout process Vistaprint doesn't want to just sell you business cards. You have to click through page after page after page of additional offers for everything from pens, to t-shirts, mugs... etc.

I ordered birthday invitations for my daughters first. My order came out to $30 including shipping, for 30 invites and 20 envelope stickers. I did get them sooner than expected but all but two invites have random color dots on them, there's pink and blue small ink dots spread throughout the invites. This was my first time ordering from them and my last. Knowing they have this low of a standard for their customers really turned me off. I was actually thinking of using them for my business marketing materials but if they can't get a very simple invite correct I would never trust them to provide marketing materials or a website.

I responded to one of the multi-scattered Vistaprint ads offering 100 cards for $10 + SH. I applied a $5 Vistaprint rebate coupon from elsewhere on deal (something) and clicked free website offer and mistakenly clicked mailing labels for $8.95 located in the lower right-hand corner adjacent the submit button. When I received my business cards (very nice) I was shocked by the total on the invoice. $32 had been applied to my charge card! I called VP right away, asking they deduct the mailing labels $15.

Cards was send but no receiver was found and that's not true bc there were people waiting for it. I paid with a card, they refunded my money to a check and that takes two to five weeks to receive. Terrible, no good company. A whole month or so going back and forth with them.

We purchased a stamp from them - it came no problem. When we ordered the stamp, I indicated that I would be interested in receiving information regarding their website creation for our company and they were offering "1 month free". I never heard back from them so thought it was a service that they had decided to drop it from their line. This month, they charged our corporate credit card with a charge for $5.65 - no invoice, no breakdown of the charge was sent. So, I called the "no customer service dept" - who transferred me to the "no customer service - website dept," who proceed to tell me that they see that we have never used the service and they would be happy to cancel the account but need my husband to call to cancel the service, really??? Needless to say, I will never use this company again and will make sure to tell anyone I know the same.

I purchased Facebook ads for $24.99 because it would reach 5000 and plus people. False. You're just posting the facebook postcard that I/you created only on your personal page, not your business page. What's the point?

Too good. I ordered 50 test flyers prior to making a big order! I sent same file to the local printing office and got much better quality. VistaPrint's customer service even worse than printing quality!

I think your products are at least average to good. Your pricing is definitely good. Your shipping prices are way out of line. I see where the bulk of your profit lies. No way should ANYONE pay $4.00 to send 25 checks. Especially when it takes almost two weeks to arrive. Other than shipping prices, you have a pretty good thing going.

I placed an order for return address labels on 3/16/15 for sending out Save the dates and invitations for my wedding. Did not receive my order by Est. date so I called. They told me that no tracking number is showing so they don't know what happen. They offered a refund on the shipping cost only and resent my order. IT IS 4/9/15 AND I STILL HAVE NOT RECEIVED MY ORDER. No offer for refund of my money. They just asked if they can resend it AGAIN. I asked for sooner shipping than the 5 days. They said it could not be done. I had to hand-write 130 return labels. Should have gone with someone else that I can count on getting what I ordered when promised or in this case, at all. Will never purchase anything else from Vistaprint. Can't trust that you will even get it. Planning a wedding is stressful enough. Didn't need this on top of it.

Ordered 100 new business cards on the £4.99 offer. The cards were carefully designed prior to order but finished product arrived off centre with random lines included. The edges were badly cut and the paper quality was basic to say the least. Went to Goodprint instead - MUCH BETTER!

I was very excited to order business cards from Vista for my new business venture. They try to add-on extras, pop-ups asking you to add labels, and it's almost distracting. After 15 days, I started to really wonder "what the heck"? I must have not ordered them. Just be careful here. It starts out at 9.99 like the TV commercial... all lovely and helpful. But before you know it, it's $50 and you never get them. Only to realize that you got so distracted that you never ordered them... what the???

I have been ordering business cards, brochures, and signs for my small business for 3 years now and have never had a single complaint about them. One time I made a mistake on my business card and didn't realize my mistake until after they had shipped my cards out. The woman I spoke to on the phone about re-ordering new cards with the mistake corrected told me that even though the mistake was mine (I failed to proof-read) they would send me the corrected business cards at no charge. I've been a loyal customer ever since and I recommend them to everyone I know.

I purchased a Business Card design using the portal. Based on the description it looked good like design crowd but it wasn't. 1st the brief information is very limited. 2nd after you do the brief and hit the next steps that's it you can't go back and provide any file, examples or anything that you may want the designers to see after seeing the poor quality on their designs. 3rd their descriptions says custom design or at least a better one from the templates but the service results are worst than using the templates and the wizard. I went in after the 2nd round of feedback on which we put very detail changes since the second design was BaaaaaaD but I guess it's a robot or something maybe translating and doing automatic things since it did not do any of the feedback. I'm telling you we may use for printing but for anything else NO WAY!!!

First stage Complaint: Please send me your complaints procedure or I will report your company. My delivery has not arrived. I sent you an email about this. I received an acknowledgement as below:

I have had a website with Vistaprint for approximately five years, the first couple years I was receiving several inquires per month. The last year I have not received any contacts, inquires, etc. I would send e-mails requesting information from my personal e-mail that I never received. I would call, call, Vistaprint unsuccessfully, waiting on customer service for up to 30 minutes at a time; if and when I did obtain a customer service rep I could not understand or they could not assist me with the problems. I upgraded my service, still no inquires. Vistaprint would continue to bill me monthly.

WOW...I recently signed up for a free month trial for a premium website for my new business. Took some time and got site up and running. When it came time for the billing, I realized my new debit credit card would not accept recurring payments. They suspended my site, so I called to find out how I could pay them alternatively so I could continue my monthly subscription. After waiting approximately 25 minutes, and being transferred a couple of times, a customer service rep told me that there were only two methods of payment available... credit card or paypal. So I said, "okay... if I set up a paypal account, I can continue my service?" to which she assured me so.

Ordered cards on the 5th and paid for faster shipping as we needed them for SXSW clients. Called on the day it was to be delivered and they had no clue of where my package was or why it was delayed. Claimed bad weather, when we didn't have any bad weather and in the tracking I could see it made it to Austin the day before, but not to me or my office.

I order my business cards and my check clear my bank and they telling me that they are waiting on my check to clear. I gave them my check # and bank and a copy of my order. Also they telling me I order this in January and I order this this month.

After purchasing a set of 250 business cards, they try to get you to buy tons of other products. After carefully rejecting each one, at the very end they say "act now in 10 minutes to add these products with no extra shipping costs". One of which was "250 more standard business cards for $3.75." Nowhere is there any "see more information," "see restrictions" or even a "preview your order" button at all. It's an instantly, you click it, they charge your account automatically with absolutely no way of reviewing the order before hand. What they don't tell you is that if you made any modifications to those initial standard business cards, they just double your order, including all additional charges.

I have spent two hours creating my wedding photo book. I was saving each page as I was going. Then it crashed on me. I have closed and re-opened my account again and it was empty. I have called help desk and was told that it's my computer's problem and not theirs. Two hours of my life were wasted. Will never use it again. And will not recommend to anyone.

I designed and ordered business cards from Vistaprint. I received my cards and my card holder yesterday. They are spectacular, beautiful, and, more importantly, very impressive. Thank you Vistaprint. I LOVE my cards and case!!!

Vistaprint is a good way to get low cost business cards but you must be VERY CAREFUL in the ordering process. They have numerous and they TRICK you to order additional services than you want or need. Their free 100 business cards only come with the NOT FREE ORDER OF 150 Address Labels for $8.95, which is probably 3 to 4 times what you should pay. They make it impossible to remove the labels from your order no matter how many times you try to go back and try. You have to call the company direct on their 800 line and hold for 20-30 minutes to place the order directly to get the free 100 cards and even then they aren't really free, because you have to pay $4.99 shipping plus the hour or so you wasted in the process of ordering them. You would have been better off ordering them locally and paying retail and saving the extra 45 minutes drinking beer or watching TV.

Vistaprint should focus on helping customers buy what they want and not what seems to be for the current offer at the current time. After wrangling around (they did refund my account after I missed an offer swipe that I did not want) to reinstate the order - the cost of shipping magically rose by 20 pct. The line put forward by the poor chat advisor was my cookies and session cause the issue. So I removed my cookies - and guess what - it went up another 20% - asked for supervisor - told to email somebody at such and such address in Vista hierarchy.

My notecards, when I fold them, the printed layer wants to separate at the fold. It looks so unprofessional. Also some of the cards are crimped on the edge. I'm very disappointed. This problem did not occur with my first order. I don't know what you mean by “what are the consequences?" I only want to let you know why I might not be ordering again. Was it because they were on sale?

Order date Jan 30, 2014. WASTE OF MONEY. One would think with all the money Vistaprint spends sucking the public in to their site they would have the experience to print a usable business card. After the second time they sent cards with the main name FONT too small to read even though we told them it was too small. We paid for metallic which they left off half of the area where it was supposed to go. The $9.00 cards ended up $54.00 and aren't usable.

First of all, I'm a designer. I have a Big expo with lots of people going around all business - around 3,000. In February 2 I placed an order of 2000 business cards and 2000 flyers (yeah a lot). In my email, it said that the package was shipped and was going to arrive in February 16. Today is February 19 and did not arrived. I called them to see what’s happening with my order, and to track the packages. 8 minutes later they answered the phone and they told me that they don't have a tracking number. I really don't know with who the lady talked to, but I was really pissed off because they offered me reorder everything again without any charge and send me the package "via express" - the express that was going to take 10 BUSINESS DAYS = FRUSTRATING.

No issue with quality. I take a screenshot of my order before completing it then compare it to their invoice and find they over-bill almost every time. I'm starting to feel that it's a corporate, money grabbing policy.

The most frustrating morning with Vistaprint and not the first time. Complete incompetence at EVERY level up to and including the supervisor, Eugene. All I requested was to have mail forwarded from one mailbox to another. It took 3 calls and time wasted on hold listening to their ridiculous music to have them end up DELETING the mailbox with all of it's contents. Eugene told me they would have to re-create the mailbox and it would take until tomorrow night. Took absolutely no responsibility and wouldn't let me speak to his supervisor.

What is up with their 800 #????? -- all it gets you is a "free" cruise vaco. After the forced survey it disconnects you. I have a problem with order I placed 10 minutes ago. Said thank you ___ (some other persons name) and I wanted to get it corrected. So tired of 800#s offering free opportunities for getaway. But to get disconnected and not get your issue taken is complete lack of credibility. Last order with VistaPrint for me.

I am so upset today. Over the years I have noticed services thru Vistaprint keep going downhill with building web sites thru them. I started a second company and created another web site with them recently. Well as my business is just launching, my new website keeps crashing! Not what a new business needs!!! I've called them several times, they keep telling me how sorry they are and that their techs are working on the issue. Grrrr.

Very Poor - Could have made better cards myself. Useless cards. Paid €45 for good quality. Got crap. Do not use them.

I had my own card designed in the middle of December and I was due to take a premise for my business 1st February. Needed leaflets and all kinds of promotional bits. They did not get the card right with the three attempts you get to design it and the emails were very simple basic instructions that a 10 year old could understand. Once the 3 attempts were up and it was still not right I heard no more almost as if Vistaprint shut down. I made dozens of calls all around the world Tunisia, America, and more. I would just like to say the initial contact on the phone they are very understanding and apologetic but once through to a department they are nice and say they will do this and do that but don't do a thing.

I've been using this company for about 10 years and have ordered business cards, invitations, greeting cards, stationary, and postcards many, many, many times. Never had a single problem. Always exactly what was promised and what I expected.

I really love this company! All I orders came perfect with high quality, I used them for around one year and three months and I have no problem at all! My website, business cards and car magnets came perfect. I recommend them.

Do not order checks from Vistaprint! I received checks with an incorrect routing number TWICE! The customer service people are very nice, but they simply could not get the routing number right on my checks. Both times the routing number was the same, but it was not my bank. This was not my error. Sadly, the first time, I actually wrote checks on the account, which caused all kinds of problems. I was more careful the second time.

I ordered a set of business cards for a mortgage company on a Thursday - the 15th - and paid the 3-day express shipping fee due to an upcoming open house we were having. When I went back into the system to track my order, I was shocked to see that the arrival date wouldn't be until the 22nd and immediately called their customer service. I honestly was pretty rude to their representative in the beginning as I explained my situation and how essential it was I received those cards prior to our open house. She was patient the entire time, very sweet and knowledgeable of exactly what was going and took the time to explain why this had happened.

I have been using Vistaprint for over 3 years to print many different products for my church, business cards, postcards, banners, etc. Not only do they deliver exactly what I order, they are also quick to correct any error or dissatisfaction. I have had 2 bad orders in the past, one was incorrectly cut business cards, the other was a malfunctioning stamp. In both cases they were quick to send replacement products at no cost to me, with no hassle. I LOVE Vistaprint! On a side note, they have a do-it-yourself website, so if you do not know how to produce the artwork correctly, don't expect a perfect product. They do offer assistance to customers who need it. I get compliments all the time on the products I purchase, and I recommend Vistaprint regularly. Nothing but love here.

I am an email customer of theirs for 4 years. In the past 6 weeks they have arbitrarily shut down my email repeatedly. They say it is that I am sending out spam email so they shut my email off, and don't talk to me prior and won't tell me what email address reported the spam so I can delist the address. I have had double billing issues with them in the past.

I had some advanced questions for them about printing techniques and options and ALL of the customer service people I talked to did not have any knowledge to answer them. It seems they don't really know or understand the product they sell. I have since taken my business elsewhere to Printimidate.com because the pricing was comparable and the customer service was WAY better. They actually have people there that know printing.

The product that Vistaprint provides is excellent. I've never had a problem with my business cards and they always come back perfect, and just the way I designed it to be. My experience is not as positive when trying customer service when you have a problem. Recently I ordered a set of cards for my niece and a subscription was added to the order. I overlooked that subscription perhaps because it did appear to increase the amount I owed for the order. However, a month later I received a bill for $4.99 on my PayPal account. I was on hold for over 45 minutes before I was able to resolve it. The representative that I spoke to was able to help me but it was a very long wait just to dispute $5.00. Vistaprint apologized for the wait - but still there is no excuse for this. The website should provide options for disputes.

Not a fan of this company!! Did not like the fact you are not dealing with a person and because of that, business cards are worthless to use, very unprofessional looking and can barely read it. Not very good choices to use, too limited!! Will not use again!!

I was trying to reorder my business cards for my business and was told "no I could not". I was so appalled. In disbelief. When my cards we're ordered the first time, I was New at the shop I started so the owner decided to order them for me. I am a business of 30 years. When I called to reorder them I was turned down completely!

I co-authored a book, NO HOLY COWS IN BUSINESS: 9 PRINCIPLES OF BUSINESS. I ordered a T-shirt with the QR code on the left breast and the jacket image on the back. The grey option looking nice, so I chose that as an add-on. I paid, and the order was acknowledged with a tentative delivery date of 10 December 2014. The idea was to order more T-shirts if this was nice, maybe some mugs etc too. Three weeks after the date, I continue to get messages from Vistaprint saying my order is in transit, they are in touch with Blue Dart to ensure that I receive it soon. I complained, someone called to apologize & assure me that I would get my T-shirt soon. I wait.

We ordered invitations, custom made, for my brother's wedding. The product arrived, and it was cut incorrectly. THE WHOLE ORDER. It was an obvious botch. We called and couldn't reach a real person. Left messages and emailed. Nothing. The order had to be re-done. THE WHOLE ORDER. This company guarantees their product? I am disgusted with their service. I would have been better off throwing the money in the trash can, because that's where their product went.

When ordering my business cards, they said printing is 2-4 days free so what; printing should be free when you pay for cards anyway. Then they make you pay $9.95 for regular shipping not expedited so I would be paying $9.98 to get the cards from 5-8 days. For that amount of time shipping should be free. They set it up in a sneaky way, making you think shipping is free when printing is free WHAT? I did not order from them and wasted my time creating a business card. Don't deal with them - greedy and sneaky! Bad experience.

I worked for a company that contracts with Vistaprint to develop websites for SMBs. Our customer service experience brought to light some questionable VP advertising practices, resulting in much time spent disenfranchising and reeducating customers about their expectations. I got a glimpse of how the corporate structure serves itself at the expense, both literal & figurative, of the small business owner.

Although they were inexpensive, the business cards we received have a black edge on 2 or sometimes 3 of the sides. The pdf uploaded file was not centered correctly or set to bleed past the edges so this caused the defect. You can see in the image the white edge and the black border going around instead of the full color bleed required. We will have to go elsewhere to have these cards reprinted. Now they are not so inexpensive.

I ordered wedding invitations, menus and RSVP cards from Vistaprint. When I first received my order, the boxed looked like it had been ran over by a lawnmower and tossed around like a hot potato. I opened the tape carefully on the top and the whole box busted open! ALL sides fell down at the same time leaving a completely flattened box. In all of my online ordering, I have never seen this before. The envelopes had been on the top which were crushed because of the poor packaging. Each set of invitations, menus and RSVP cards were tightly packaged in clear wrap which made me forget for a split second about the crinkled envelopes. As I begin to open the tightly packaged sets of cards I noticed that every single invitation, menu and RSVP card had white horizontal/vertical lines and some areas looked faded like the ink was running out. Keep in mind I ordered all black (front and back) invitations with white writing. I could definitely not utilize these to send to my guests.

I spent days creating the book and now days trying to upload and order. I called them this morning waited 20 mins and then another 50 minutes on the phone trying to resolve the issue. They were unable to resolve it so asked for my number to have call back from the supervisor, STILL WAITING... Only reason I haven't told them to stick it is that it took me SO ** long to do the thing that I want a result, getting to the point I'd rather tell them to get ** and go and buy a gift which would have been less time and money in the first instance. DO NOT BOTHER WITH Vistaprint Photobooks.

I love to draw and paint, I found online Vistaprint. I hand drew a Christmas card design, got it printed up for family and friends. I never received it. Instead I got another business company. I have been unable to contact Vistaprint at all.

I ordered some greeting cards. The print quality was absolutely horrible. I contacted service and they agreed my file was fine and high quality. She was nice and placed an order to fix the issue. I was now passed a deadline but decided to order better cards anyway. I received the 2nd shipment and again, the print was not good. Black lines were choppy and inconsistent. I called service and was on the phone for 18 minutes to process my refund. It's clear that the quality isn't being checked.

Vistaprint might have offered a Free 30 Day Website Trial but it was not. And starting the day after my sign up, I had unauth. debits ranging from 3.99 to 176.99. I have to have my bank card shut off. It’s super maddening to locate the proper Help subject for online assistance and their phone hours are reticent. But I had so many charges I would have gone insane just trying to figure out by them where the heck they were coming from and why. I went thru all that time and dedication for really nothing. But I doubt my sites were going to be a mere $4.99 a month or whatever they were as I was charged that, PLUS large amounts of currency for services and packages I had not even clicked to select. I know that much.

Ordered 100 cards for £4.99 and expected maybe £2.99 delivery charge. When I saw they were saying £13.99, I stopped my order. Woke the next day to find they've taken £13.99 from my bank. Spent 3 hours and numerous emails to complain and get no reply. I feel totally ripped off.

I ordered something on Vista last night and paid via paypal. This morning my bank rang to say they stopped a fraudulent transaction by Vistaprint from a totally different bank account to the one I used last night, but one I had used in the past. It was for £10 less than the original order and I'm surprised my bank flagged it as I have used that card several times to do similar transactions with Vista. So my bank must have known that something was fraudulent about it as they stopped it and rang me immediately. I have been shopping online for years and never had this happen before. The fact my card details were not even stored alarmed me even more as I have no idea how they could have had access to my card number!

I called again because i had made a mistake on my order , and the other lady i spoke with nicely resolved my previous problem along with the new one , the also refunded me for what I was due ! I am very thankfull and realised , It wasnt the company as much as the service I had received from the previous clerk . I would love to remouve my comment , but the site wont let me . I would like to apoligize to Vistaprint for my hasty and comment and I am waiting with excitment the results of my wedding invitations and rsvp's !! So after this , yes i Will recomment you to my friends !

I placed an order with Vistaprint for custom Christmas cards on 27th October but have still not received the order 10 days on. I received an email saying it was dispatched on 31st October. I sent an email via their website and did not get a response. I telephoned them twice, the 1st staff member an Asian speaking man insisted my order would arrive today 6th November so I made arrangements to be at home for it arriving. I asked which postal method was used as they don't state this on their website and was told royal mail. I waited in all day and no order arrived. I checked my sorting office and no other parcels were there for me.

I hate this! I did my part and cancelled the account. It was a trial and I KNEW that this was going to happen but I went against my better judgment and tried it. I did not like the interface and quickly decided to cancel the account. It was all cancelled 10 days before the billing and BAM I get billed anyway. The dashboard magically reopened my account even though I had cancelled the whole account 10 days earlier. I have cancelled it AGAIN, and I think I will just cancel my card that is attached so that I don't get charged again by “accident”. I hate companies that I can't trust.

This is my design I had printed thru Vistaprint a few years ago: Why You'll Love Simple White Butterfly Business Cards With Purple Flowers. They stole my design and are now selling it. Is this legal?

Ordered invitations for an event and they did not arrive on the day they were meant to even though I paid a priority fee for it to be delivered within 5 days. I called them and they said they can't find it, no tracking number and was no help at all. I do not recommend Vistaprint at all!!!

I have had problems with VistaPrint and my website and it is difficult to get anyone to help if there is a problem. This company offices in The Caribbean (Jamaica) and does not have to abide by US laws. I was told that during my calls to them. Do yourself a favor. Buy locally or at least with an American company.

Oct. 5th, I placed 2 orders. First order came in 1 week. 2nd order NEVER CAME. I received an email it's been reorder send by UPS. Never received! Called Again! Was told guarantee get here by Oct.23. Never received! Need it by morning of 24th. Only a bumper sticker with 4 words!!!

Ordered business cards in May 2014 and went through the long checkout process without agreeing to any additional products or services. I used a checking account that I do not use on a regular basis so imagine my surprise when I checked that account today and found out that Vistaprint has withdrawn $4.99 from my checking every month since May. When I called they said it was for some internet service that was added to the business card order but I never requested or agreed to the service. They cancelled the service and agreed to refund the charges but of course that will take 3-5 business days. I consider this to be a very sneaky and deceptive business practice and I will never do business with this company again.

I used to spend quite a bit with Vistaprint... Never again. They sent me a postcard for my Birthday... Oh how nice I thought. It offered up to 50% off sitewide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes.

In July 2012 I ordered visiting cards which appeared to be well printed. The order came in several boxes. After using some of the cards, I noticed that the dotted perimeter was not universally cut - some cards had part of the perimeter, others all. In February 2013 I sent my complaint and was told that there is a 90 day limit on return of payment. It is not reasonable, in fact it is bad quality control to check every card on delivery, so that self designed limit of Vistaprint responsibility is embarrassing, to say the least. I was offered a repeat order with a 'special' discount which was very similar to Vistaprint's ongoing 'specials'. In addition, I would have had to pay for postage. Why am I writing so long after the incident? Simply, I don't want anyone else to be treated as a 'nothing' by Vistaprint, or any other company.

I had ordered business cards from them that looked good, though they were thin. So, then ordered wedding invitations of one of their own designs. Arrived promptly but the envelopes had weird marks on every other one from the machinery that pushes them down the assembly line AND the invitations themselves were streaky, unevenly colored. I called and they said they were sending replacements immediately. I said, "They will look good like they do online?" "Yes, yes....." So, when I didn't get a tracking number the next couple of days, I called again. They said they hadn't sent out the package because I had a PO Box on file and they needed a physical address to ship them via UPS.

I spent a great deal of time and money developing my business card through your company then months later I find it my exact design front and back sold to another company that is appears to be inferior to my company and they are using my design for their company. The man that got my design told me that he got it from Vistaprint library. Now there are two companies in the same town using the same logos same colors and virtually the same language but these companies are from far different quality wise and are not linked other than the type of business they are. Vistaprint has really caused me great distress and if I can if something's not done about it I am going to cause a great deal of discomfort for Vistaprint very very who are business practices with Vistaprint. I am literally disgusted sick to my stomach over my discovery this morning.

VISTAPRINT SENT ME A PROMO CODE FOR 500 BUSINESS CARDS - $9.99. I went thru all the pages to create the cards. But there was no page telling me shipping cost. Shipping cost was added at the end, when I attempted to use PayPal. Shipping was $18.00 for a small box of 500 business cards. So if they don't make profit on the $9.99 deal? They will make it up in Shipping costs. Deceiving the public into thinking they got a deal. Even I can ship that small little box for less than $6.00. Imagine the discount Vistaprint gets for bulk shipping.

My wife, when ordering business cards, according to Vistaprint, must have a clicked a box. Therefore they took 4.99 each month for nothing. After 6 months I noticed the monthly withdrawal and called them. They were very apologetic and said they would refund all 6 withdrawals they had taken. Instead, as they had my debit card number, they not only kept what they had already taken, they took another 6 months payments. Now why do I complain? I am 73 years old and live on social security, therefore the 59.88 they took is important.

Horrendous customer service - they always make out that you are the problem and that everything is fine at their end. They never ring back when they say they will. They are rude, arrogant, ignorant and completely useless at resolving technical problems. A very poor product in terms of features and flexibility. Avoid them at all costs!!!!!

I am in the process of a new business venture and attempted to use your co. again. The ordering was much more difficult and trying to complain to you was even harder. Please man up and furnish me with a reputable competitor so I am not delayed any further. Sorry for being miserable but I feel I've been slowed down and discouraged.

Vista print has debited my account twice and I did not authorize. When I visit their site, I get a charge and not my last charge. I no longer bank with the institution and I was charge return fee 35.00 and a manager name Salomi 9/15/2014 said I had to ask the bank for the money and Why they charge me. I am requesting my two charges of 9.99 and 35.00 fee.

I paid approximately 80.00 for business cards, holder, mouse pad, and address labels. The products were delivered promptly. HOWEVER, all information was INCORRECT ie: name of business, mouse pad had my picture on it, where they received this picture is a mystery to me, as I did not provide it! THE SLOGAN ON THE MOUSE PAD WAS WEIRD, AS I DID NOT PROVIDE A SLOGAN. The business cards were the incorrect color, and the address labels were so jumbled, you could not use them! I could not find a place on their website to complain to.. other than a chat line. While chatting with this person, it was apparent that ENGLISH WAS NOT THEIR FIRST LANGUAGE, however, after patiently describing my issues, I was sent MORE USELESS STUFF.. I.E. ANOTHER MOUSE PAD WITH MORE CRAP ON IT. Again I tried to chat with someone on their chat line and all I got was KOREAN MUMBLE JUMBLE.. hmm again I sent an email and guess what? THEY NEVER REPLIED.. WOW, PLEASE INVESTIGATE THIS CRAPPY COMPANY.. VISTAPRINT.CA OR VISTAPRINT.COM.

Try to remove my magnetic signs to wash my van this morning. The signs have adhered to the paint on my van and were ruined upon removal. Now I have to go to a body shop for paint repairs. I thought I was getting a good deal also but all I got was screwed. I am sure the people at Vistaprint will be shocked to hear this. I am not done with them as I have already made an appointment with my Attorney.

A year ago, I placed an order for 1,000 business cards and I was thrilled with the price, quality of the cards and the delivery which was fast and in my mailbox. Time to order new cards... Same cards, quantity and address. After two weeks, my cards had not arrived so I checked the tracking. My package arrived in the nearest city (I live in a rural area) and WAS SENT BACK! I emailed customer service, got a reply within the promised 24 hours and was advised that my order would be sent again. I promptly got an email with new tracking information. Expected delivery date was bumped up daily for 5 days while sitting in my home city. I finally called the shipper and they weren't able to give an explanation but to speed things up, I offered to pick up at the depot in the city. UPS customer service was awesome and I picked up my order the next day.

I pay Vistaprint $399.00 to have my website built because I first wanted to own my page. Vistaprint assured me 100% satisfaction, but after four revisions, the developer could not get the page right, so they asked me to either approve it or to go away. As of today, my page does not work, and Vistaprint just said, "Too bad".

I placed an order in May to have the business cards printed. The cards I received were quite a low quality ones, the print was weak and fading. Anyway, I had a look into my email spam folder today and I realized that for the last two months a monthly payment of 5.43 has been made from my Paypal account to Vistaprint. I have not ordered anything more nor received any items from VP. I tried to call the helpline, but the number they give is a wrong one. I am afraid, I will have to take further steps. To anyone considering to use their services - think twice!

I was member of Vistaprint UK from 2011 till 2013. Everything was OK. There was a lady (Lory) she was kind and helpful. Now they have betrayed me and charged for 1 item (one order) 3 orders. I think that staff changed. Lory is no more there.

I like their products but if you're a small business trying to use their products to resale, it's a nightmare and I would suggest to you to stay away.. The problem is that one time you could pay...let's say you pay $5.99 for a set of 10 photo magnets and when you want to do a reorder, the price has gone to $5.99 each. So every time that I have wanted to reorder something, I pay a higher price than I original paid, so I can not establish a resale price, it's always changing. I think they need to work out a plan that works for small business so they know exactly what each item will cost each time they order. I am very disappointed in them.

I had the misfortune of using this company and now have to deal with the results. I have a set of business cards that are now useless to me as a designer, as the print quality is poor, the paper quality is poor, the colors are washed out and there is a white line across the bottom of the card where Vistaprint have failed to cut the card correctly. I cannot give these cards out as no one in their right mind would take my business seriously if I did. This is the type of quality you expect from primary school children on one of their "design a business card" projects. If anyone from their company reads this, can you do anything right?

Do not give Vistaprint a visa debit card. I made an online purchase and made an error while submitting my order. Vistaprint processed the transaction as a sale immediately and deducted three separate amounts from my account, none of which related to my order. In total I have been charged $285 for a $133 order. I have tried everyday for five days to get the money back. I have emailed, phoned and left messages on Vistaprint's online chat. Two days ago I received an email reply from Vistaprint to say someone would contact me soon to sort it out, still waiting. I contacted my bank as soon as I realized what had happened. They said they couldn't do anything while over the transactions were sitting against my account as outstanding, although I didn't have access to the money. Once the transactions went through as approved, the bank says it will now take seven days to dispute the transactions. The whole time I am still out of pocket the $151 from my savings account. I have been back in touch with Vistaprint today, supposedly a credit has been processed and the money will be returned to my account in the next couple of days. I am hoping this is true.

I was charged $29.09 shipping fee for a $40.00 product (50 color, duo-fold menus). It seems they were printed in the Netherlands. On arrival to Geneva, Switzerland, an additional 24.40 CHF (Swiss Francs) is to be charged at the post office for Customs Duties. Although the $29 paid for shipping was 75% the value of the product, an additional 24.40 CHF (approx $27) was charged for customs. The high shipping fee suggests Incoterms DDP were being used yet they were not since I (the customer) must pay the duty fees. Ultimately total cost will be $96 for a $40 product which I'm sure the $40 also has a margin built in.

Have been a Vistaprint customer for over 10 years, and have ALWAYS gotten top notch customer service. Had to call customer service 3 times in last 6 months, all problems resolved within a few minutes on the phone, and no quibbles. The first was not their fault. UPS ran over the box, and most of the contents were lost. Vistaprint re-did the entire order and shipped within a few days. Last week I received a re-order of my business cards. The color came out a lot more red than orange on the order. I scanned the new card and original card, and they are re-doing the entire order, and I should have the replacement order today or tomorrow. The third call was yesterday. I was having trouble importing a design into a template. Called, the gal put me on hold for a minute, and she had completed it for me. If you have a problem, contact them. They can't fix it if you don't let them know.

My first experience in trying to place an order with Vistaprint has been disastrous. There is a huge disconnect between placing an order and getting advice from their graphics team, to preapprove an order, in reverse order!!!! I 'placed' an order with my own artworks and specifically requested certain points be clarified for approval such as card stock weights, recycled card finish and clear blind raised print effects/finishes on white card. I made it clear in the notes attached with my order to NOT proceed BEFORE clarification and final APPROVAL to print.

This is my first time ordering from them. I sent an order before the 26th of June 2014 for 2 boxes of name cards to be printed by Vistaprint. After paying for priority delivery, the expected date of delivery was on the 4th of July 2014. I waited and no delivery, so I sent them an email. There was no reply or delivery even on the 7th of July. If this is not a scam, they would have sent me an email to state the reason for this delay and refund the amount I paid for priority delivery. But NOTHING was informed to me. I had raise this with PayPal, but I hope people will not make the same mistake as I did.

I've been on terminal hold for 18 minutes. The email service is asking to sign in... Never had to do that before and it won't take my password. Customer service had dropped from great to pitiful the past 3 years.. Now I'm on hold. I was in the past when you could leave your phone # and they would call you back.. Those days are over I guess.

Since opening a Vistaprint email account in September 2013, I have been unable to access my emails on at least 5 occasions. Today it is 1437pm and I have had no access since I first checked at 8am this morning. I've complained and been told that it could be a further 24 hours until engineers get this resolved. As a small company owner that relies on this service, I feel massively let down and have a number of client deadlines that I will miss tomorrow because of the lack of access to information. To any small business owner considering Vistaprint, think again!

I placed an order and used PayPal to pay. When the payment was denied I realized it was automatically charged to my Prepaid Credit Card instead of a bank transfer which is my choice when using PayPal. When I called Vistaprint they told me because I live in Canada I can't use my bank account (which I have in the past, otherwise why use PayPal) and then when I asked them to reload my cart I lost the coupon that saved me a lot of money on the order.

My experience ordering business cards through Vistaprint was extremely positive. After creating my card design online which was a straightforward, easy process, I placed my order. They arrived promptly - before their expected due date. However, I discovered that I had made a mistake in the choice of lettering, size and color. After redesigning the cards, I phoned Vistaprint to reorder. I was expecting to pay since the issues were from my decisions. To my surprise they totally absorbed the cost of the reorder even though I had authorized the original design. Plus they included expedited shipping for free. I am extremely pleased and impressed with Vistaprint. I would highly recommend them.

It's almost one month since I paid for VistaPrint to process my PAID order in getting my Domain Name released. To date, the name has not been released. I have sent numerous emails, called them directly on several occasion, contacted the Chatroom, and have not received any resolve. Customer service keeps telling me they are still working on it and to call back in a day or two. It's well past a day or two.

I have had a number of disgruntled customers contact me after having Printing done by VistaPrint and was surprised by the sheer number of complaints here. It's simple really, contact your local printer and support your local economy.

I got my business cards today, and I must say that it does not look like the quality it had on the website. If they stand by their products so much, at least give the customers what they want. The quality is ** and it makes me look like a cheap fool if I give these out. I guess you get what you pay for. What a waste of money. Never will I use this company again. I rather pay the extra $10-25 with Zazzle for quality. My advice to anyone looking to use Vistaprint...don't!

Low quality (I mean quality of printing)!!! Multiple charge for an item. I didn't get a free gift (business card holder).

Be aware that this company will charge you multiple times for one order and will not refund your money. BBB doesn't seem to resolve any issues with this company.

Coming to the point, we are law firm having our offices at Vashi, Dadar and Fort and Delhi and have ordered Visiting Cards via your website. To get the order, we spoke to Vikas - Assistant Manager for 58 minutes but at all point of time, it was told to us that the card is of supreme quality and of international quality. We did informed him that we want the best quality and upgraded, and it shall be thick and not thin paper, and card shall look good as we are a reputed law firm to which we were assured many many times and we assumed that as assured by you and posing faith on your work culture ordered the cards. However, on 30.05.2014 when we received the cards it was shocking to see that the card is so bad quality that the reputation of our law firm cannot in any event use such cards and on that the computer printing which was never informed to us.

I used Vistaprint this past year to print over 2000 premium biz cards and postcards for photography exhibitions. I ended up with a huge credit because the color printing was off time after time. Finally, they sort of fixed it - or at least it was semi-acceptable. Now I want to use my credit to print some folding note cards from my own design, premium stock, color - and what do I learn? The Vistaprint web address appears on the back of the card in blue type - exactly where I'd put my own info - and it can't be removed or altered.

I ordered 1000 postcards using their list and mailing services. I received a scratched card and not even a call back out of a 1000. They can't provide proof of the mail out other than my copy. First and Last time using their mailing system.

What seemed like a great option at the time was a bit disappointing when the actual business cards were delivered. The quality and color of the font on the actual printed card did not look as it did on the website. We were disappointed in how light the color was, something that did not seem to be an issue when we reviewed the design on the computer. Even the gray color that came with the template we used was too light. Definitely disappointed with our cards. In all fairness, it could have been user error, but there weren't any guidelines or instructions against using these colors and fonts on the website. Other than the actual end result, the website was easy to use, and the process wasn't too time consuming.

I have use your premium business card printing. I have uploaded my design. The backside is opposite as I upload the image and qr code is not working, It might be my mistake but your quality team can check before dispatching. I happy that the package is deliver on time but if anything to correct that is possible, it will be appreciable.

I ordered free business cards from Vistaprint and was very pleased. I liked the enormous choice of designs and they looked very nice. After being so pleased with the cards, I ordered stickers and inadvertently ordered them with my email address not within the confines of the sticker area. I was extremely happy with the fact that they corrected the error & sent me the stickers. In the meantime, I had ordered a free trial of their email marketing. This way I could send emails that matched my business cards. Their email marketing is very inexpensive. I have a very small clientele and do minimal business which is how I like it, so it was a great fit.

Well, the company sent me two very nice messages and did refund my money and also sent me cards free of charge along with several discount vouchers. I must confess I was not expecting this outcome. They were very professional. But I told them they need to watch for the items being added to the cart without people's consent as they might lose a lot of business like that.

I ordered 1000 Letter head for my clinic once. They are committed that they deliver me 100 s pack as I think all letter pads are deliver in 100 sticking paper but they deliver loose. I send him recording of vistaprint customer care. They are totally prejudice and decided that not helping me out so I decided I never ever placed any order to vistaprint at all. I have full record of customer care executive commitment.

This is a bad and dishonest company! Do not order from them unless you want your personal information sold to many, many companies without your knowledge or permission. I now receive non-stop credit card offers, catalog offers, phone company offers, etc. I know this because nobody else has the name I put on my cards. I contacted the company and they sent me an email where in the same email, they both denied selling my information and admitted it!! How much sense does that make? Probably some legal mumbo jumbo to cover their butts. I have to take time out of my schedule to call these companies to ask them to remove me from their lists now. Ridiculous, not to mention a waste of paper. Don't do business from this shady company and save yourself the hassle.

I have used Vistaprint for years for a number of printing needs and, for the most part (other than inflated shipping), have been pleased with their products and service. This time around though, I am really disappointed and frustrated beyond words. I opened a business website through Vistaprint and decided to use their Email Marketing service which allows you to create and (supposedly) send out emails that match your website theme to prospective clients or contacts.

I ordered a notepad for $8.00. There is no clear indication in the VistaPrint website what the size of the notepad is. When I received the notepad, the size is approximately 4" X 4.5". While the notepad has been personalized with my name and has printed design, nothing about it is worth $8.00. It is regular paper with few pieces to a pad. Their mark-up must be 300% of their cost for the pad. Assuming that there are 50 pages (could be fewer), it costs 16 cents for one 4" X 4.5" notepad. The shipping charge at $3.99 for 140 address labels and one notepad is also expensive. The address labels are costly for 140 pieces on regular paper at $10.00. Lesson learned: I should have checked the Consumer Affairs website first before I ordered or shopped around. I see now that there are thousands of complaints against VistaPrint. Do not do business with VistaPrint! Customer satisfaction is quite low.

I got a pop up from American Express for free business cards. Now I'm not naive, I know nothing is ever free but hey I went with it. I ordered the cards then went on to order some address labels (which is what it's all about in the end anyway) and these "bonus" pop ups came up. I clicked on one to see it and decided not to go ahead with it thinking when I closed the tab it would disregard it. Unfortunately when you click on a "bonus" item they automatically bill you for the item even if you don't click a purchase agreement. I will update when and if I get my product on the quality but for now I feel this company is scandalous. Also after customer service refunded my "bonus" purchase the shipping charge went up by $3.00. Good thing I knew I was not getting anything for free or I'd really be upset.

We are looking at some of the poorest customer service I have ever dealt with. The technical customer support don't even understand how to run the application. Every question I ask they put me on hold and ask someone. Then I can tell by the answer that they didn't understand the questions well enough to even ask the question to the tech people. Below is one of the manager that understands to a degree but hits a brick wall when so speaking with tech support. Their service has turned into a con game in the way that they give you lip service but nothing happens.

I bought a mug from this website and it’s terribly worst in condition. The colours shown at the time of order was totally different, the design was nice but at the printing of it is not at all good. I would like to suggest these guys to improve it because after paying such amount getting worst hurts a lot. I can with conviction that I have never seen such sloppy, low quality printing. Although I always submit high resolution files, the colors are muddy and the letters consistently blurred. Note to all mass-producers of crap: have some vision! If you can't do something well, don't do it at all! And a note to all consumers: no matter what kind of budget you're on, DON'T WASTE YOUR MONEY ON VISTAPRINT!

I purchased some business cards from Vistaprint. They turned up fairly quickly but I was really disappointed. The quality of card was rubbish, really thin. The printing was terrible, barely legible and the color wishy washy. If I had given one of these cards to a client they would have thought I'd lost the plot. Do yourself a favor and spend some more money at a professional printers.

Account #**, you printed my Account #**, I am stuck with checks I cannot used. I have given you my router # and my account # and still you printed me wrong checks #**. Thank you.

I'd purchased 5 sets of car door magnets in the past 18 months and as two of the sets (two different advertising sets) had peeled terribly, well within a year, I called Vistaprint's customer service to inquire as to why and express my concern. The CSR explained to me the lifespan of the magnetic signage is (on average) 6 months before they begin to fail. Prices are approx. $20/each and having to pay for new signage every 6-12 months is unacceptable to me. If this is normal, why is this fact not included in the product description? I will never purchase another set from this company and will look elsewhere for my advertising needs.

I have received 15 spam emails from VistaPrint in a 7 day period. I have no prior relationship with this company, have never visited their website or contacted them prior to getting these emails. I did go to their website and ask to be removed, but I believe this has only verified my email as valid. If I ever do need printing work done, VistaPrint is the last firm I would consider as a vendor.

I wanted business cards and VistaPrint had low prices. Started at $10 ended at $44 when I got out. No more business cards from Vista Print.

I'm really surprised at the criticisms posted. I've had nothing but positive experiences with Vistaprint. Yes, they do try to get you to purchase extra add-on items. What business does not do that? I've never had a misprint on any item and the specials are great. If you have a shopping cart full of free business cards, pens, stationary and stamps, why is 12.00 for shipping that much? As far as the time it takes to receive the order, personalized items always take longer. I get my VP order faster than I do my son's school uniform shirts from Lands’ End and they're supposed to be very trusted and reputable. I would and often do recommend this company.

I have noticed a fair few reviews pertaining to Vistaprint and as with any business there are things that go wrong and customers who aren't happy with the service... However, I am not one of those. I have used Vistaprint repeatedly now for years and for large amounts of promotional material. The one time I had an issue was with a required product taking too long to arrive. The product was vinyl car decals and sadly I misjudged the time frame and contacted Vistaprint and was immediately answered via email and a second vinyl decal set was sent free of charge (all the way from Scandinavia or some such place) at the expense of the company.

Wanted to purchase a personalized t-shirt for a birthday present. Called customer service from the number on their website. Got some young eastern Indian guy, that was difficult to understand, and there was laughing and commotion going on in the background like they were having a party. Very unprofessional. He did not help me one bit to help me navigate the website, and sounded like I was bothering him. To say the least, I did not complete my order, nor will ever use Vistaprint again, ever.

3 things to noted:

I ordered a calendar for my fiance for Christmas on December 7th. I called today, 12/23/13, because I still haven't received it. The woman at Vistaprint told me that it was delivered today and I must have overlooked it. That of course was not the case, and all they say is that they will send out another one or issue a refund. Meanwhile I can hardly hear her on the phone because co-workers at Vistaprint are laughing and yelling in the background... extremely unprofessional!

I ordered Christmas cards on 12/9 (slightly last minute, I know). I was given an estimated delivery date of 12/17. On 12/16, I received an email from Vistaprint saying my items would arrive that day. On 12/17, I emailed customer service asking for a status because my items were never received. I never received a response. On 12/18, I called customer service and was told shipments have been delayed due to inclement weather, and I would receive them on 12/19. They refunded my shipping charges. On 12/19 in the afternoon, I submitted a charge dispute with my credit card company. As of 12/23, my cards are still a no-show. Never doing business with this company again.

Like Judy of Brooklyn, my daughter in Brooklyn never received her check order either. She too needs them to pay the rent. They were promised in three weeks (ridiculously slow where do they print them, on the moon?) and when they didn't come, she called and they said they would resend them, this time to arrive in two weeks. That promised date was three days ago. Her full and correct address was on the order, and on the checks, complete with apartment number. They debited her checking account over 5 weeks ago. What's up with this company? I'm worried about the safety of her checking account, since two lost orders are out there floating around, with no tracking. Vista has not replied to our inquiries about their safeguards against fraud and having her confidential bank information. And where is their tracking? Very unsettling.

For over a month I have "unsubscribed" nearly every day. They keep sending unwanted email. I tried to do family photo Christmas cards but their software is inferior and didn't work. I was on "chat" over 2 hours with no success. I called the next day again and the guy just told me they couldn't do it. I want them to stop sending unwanted emails.

My Vistaprint order for 20 Christmas cards started at €70.00. By the end of the check-out process I paid €140. But that was not all. UPS asked for another €30.00 shipping when it arrived. And the UPS guy said that the shipping was too expensive for the value of the shipping - so Vistaprint even gets money from UPS (which is their only shipping option). How do they get you into this scam funnel - you start by designing your card, which takes time and effort, and once you have done that, you're more likely to accept their additional surcharges for 'Uploading your images' €5.60 (how else can you provide them with your images) and the likes. Should you still feel to use them, upload your images brighter than you want them, as their printing makes images to appear very dark.

I had a good experience buying my business cards, ball point pens and rubber stamp. However, I did not know that I was signing up for a Web Site and that Vistaprint would continue to take money from my account. I will write some more if they return my money.

After putting together a very simple flat one photograph and simple message Christmas card, for the special price, began the journey thru checkout. One screen after another, kept trying to sell me upgrades and other merchandise. Minimal problem, I just kept hitting the "next" key. At the very end, after designating PayPal as payment form, it became clear that the minimum shipping to get the cards in time to send for Christmas (ordered on Dec 2nd, mind you) was $10.95. The whole order was the "special" price of $11.99. Thus the shipping was 96% or essentially doubled the price of the cards. NO Savings! At that point, too tired to start over on Walgreens or Walmart, or any other site. Just an old fashioned rip-off, IMO.

With a Vistaprint website, you get what you pay for. It is VERY un-user friendly. Once you finally get it set up how you want it, it works 'ok.' The text and photo editing functions are archaic. Clunky and slow, like using Microsoft Word back in the early 90's. If you copy and paste, it slams all the words together so you have to go back and re-space, reformat, re-indent and re-punctuate everything. You cannot insert HTML code. The worst part is, if you add a form on your website to sell products or for visitors to contact you, this function goes down all the time. Visitors might be placing orders or sending you emails, but you will not receive them and they are lost forever.

Gave up building a website using their web tool. Reminds me of the good old with AOL and clearly the Vista Lovelies have failed to understand that scripted responses to customer queries (or even worse... emails where the English is so bad that you even understand what's being said) just drive customers crazy.... They should stick to printing paper and leave technical web development to the experts. On one occasion, it took 3 emails just to get someone to read my original question. They can't even manage to put your name at the top of the email replies, so "Dear Valued Customer" actually means "Whoever you are..." because they can't be bothered to put a customer name at the top of an email. When I came to cancel my account, they couldn't even find me. I had to go onto their website and log on to find their account number that related to me. What a joke!! Went to Sitebuilderdiy.co.uk - absolutely brilliant people and service.

I had ordered a set of magnetic political type bumper stickers. I waited and waited for them to come until today (Sunday November 18, 2012). I called them and was told my credit card failed so I used PayPal which draws off my bank account. They rejected that order also! When I called for the second time I was told that my order was refused by them because of my address, and if I gave them a different address they would ship it. They would not tell me why they were refusing to send my order to my address! I am very angry over having my order refused because of where I reside!

As a customer of Vistaprint since 2007, there have been a few bumps in the road here and there, especially when calling customer service, but they usually get things corrected... not today! I ordered 3 to 8 page business checks for our business, which in the past, have also come with the option to add deposit tickets. Since I don't order checks but once or twice a year, I don't remember every little step of the ordering process, but rely on Vistaprint's website to guide me through it. Boy was that a mistake...

I created a slogan "Weekends weren't meant for cleaning" and now Vistaprint is promoting it on their website. I called the legal department numerous times, left messages and no one has returned my phone calls.

I started using Vistaprint since 2000. Loved ordering but ever since my husband transferred to Puerto Rico (Army), they decided to treat this as a Foreign Country with highway outrageous shipping charges, $35.00 for 1 box of business cards. I complained and the idiot said they were using UPS. Well, all my orders are delivered via USPS. They are robbing us in shipping and their quality has gone down the drain. Yesterday was the last straw for an order that totaled $17.00, my shipping charges was $25.00 for a Slow delivery. If I wanted fast forget it the cost was going to be $48.00. Vistaprint, a company that is located 45 min from Boston, discriminates against people living outside the Main Land. This was my last order. Either they do justice and fairness in shipping to PR including AK and HI via USPS or this would be the end.

I ordered business checks. They never came. There was no tracking information on my account online. When I called to find out what happened, they said that UPS returned them because there was no apartment number. I work in a large commercial building. There are no suite or apartment numbers. Vistaprint never notified me that the checks were returned, or that there was any problem with delivery. I needed the checks to pay the rent, and had ordered in plenty of time in advance. When I asked them to expedite the shipping of the checks back to me, they wouldn't. When I told them what floor I worked on, they said I had to put the order in all over again. They are supposed to refund me, but I really needed the checks.

Don't do it!! This is so crazy. You will never win because they're always right. It's your mistake, not theirs. Their system is ** up. It will delete your mail from their server and add products that you did not even choose. I kept complaining to their customer service and tech support and this is day one. Their static report works when it wants to. After I was building my website, it had added 4 updates that I did not even choose. I told their tech support. They said "OH!! JUST DELETE IT." Why should I have to worry about this problem at the end of each month if you have your credit card on file for automatic debit and it charges you for something you did not order? Then you have problem, I told her. To them, it's no concern.

I tried to use a coupon from the parents magazine I bought at Hastings. Inside was a fancy looking coupon saying "10 free invitations or announcements" at vistaprint.com. VISTAPRINT SCAM!!! FALSE ADVERTISING. I spent time online creating my 10 free invitations, then at payment time it tried to charge me for invitations and express shipping. I called customer service and they told me "just pay for it and we refund you later" (uh no). I was on hold for 45 minutes to a lady who could barely speak English, then telling me "sorry you have to pay for it. We can't honor our coupons" (what?). Total waste of my 2 hours invested on creating invitations on website, editing, and holding on phone. I will use SHUTTERFLY. Heard they are great. DON'T USE VISTAPRINT - you will be disappointed.

I recently uploaded 3 jobs on to the Vistaprint site. All three changed prices and when I clicked on to the 2 day express delivery button, that had gone up too before I got to the checkout. I also had a voucher from previous work which gave me 33% off my next order 'site-wide' using the promotional code given. I used the promotional code to find that all the prices went up significantly so my 'discount' took me back to the original price but now with '33% discount' in red next to it! I honestly have not seen such blatant deception such as this before and they know they have you as by the time you actually get to that point. The thought of starting all over again feels like too much hassle.

Vistaprint Online Check Printing is the WORST!! Don't use Vistaprint!! I ordered basic checks for my checking account online, TWICE! At first everything seemed to go normally, all of the fields on the online order form filled out and paid with a credit card. A little less than a week later, I received an email confirmation of my order having been SHIPPED, and eagerly awaited the arrival of my checks. After waiting WELL PAST the stated arrival date for my order, I finally got on the phone and contacted their customer service department (3rd world country outsourcing, BTW...!) and after getting bounced around to several different departments, I finally got in touch with one of the people in their "Legal Department", who was able to determine what happened to my checks.

This is the third time I have wasted my money at Vistaprint... but never again! As a graphic designer who works for non-profits, I am committed to providing quality designs on a limited budget. But after ten years of print work, I can with conviction that I have never seen such sloppy, low quality printing. Although I always submit high resolution files, the colors are muddy and the letters consistently blurred. Moreover, although I always format the file for "full bleeds," Vistaprint still manages to trim the file off center and crooked. Where is the quality control? Even when I've asked them to redo my order, they just send another equally bad product (And this time the second one was worse than the first). My feeling is that Vistaprint doesn't care about the quality, only the bottom line. But that is not sustainable. The most sickening thought is how many trees continue to be wasted in printing and shipping low-quality crap that people just have to throw away. Note to all mass-producers of crap: have some vision! If you can't do something well, don't do it at all! And a note to all consumers: no matter what kind of budget you're on, DON'T WASTE YOUR MONEY ON VISTAPRINT!

After months of dealing with order changes, hours being put on hold while, depending on the rep, I got a different story every time, I'm totally fed up! Last time, the payment had been received and the order was being processed, and I asked for a change to be made. They said "No problem, though a new order number will be generated; don't worry, your payment will be applied to this order." It was supposed to arrive 8 days ago and, because it hasn't, I called again. Now, I'm hearing that the check bounced??? How could it have been credited to the account, and the order started processing as a result, if a check bounced? I think they failed to apply the $ received to the new order, and now it appears as if I'm out $300 and will have no signs. DO NOT USE THIS COMPANY -They are awful and the reviews consistently speak to this: horrible service, unknowing employees, and inefficiency reign supreme.

They published my website without my permission, when I had not pressed the "Publish" button and was in the process of adding bits and pieces to it. After all it is not a 3 min job! It got published. I called them from a call box as it costs 20p from my mobile to call their Premium no. They kept me holding for over 30 mins without reassuring me that I had not been cut off. The technician said I had held so long as they were waiting to get hold of a "Technician." Pretty rubbish excuse. I asked why my website had been published and he told me it was because I chose my Domain Name first and did not skip that option. I told him that no where on the site did it warn of that fact that if you chose our domain name, then no matter what stage you were with the website, it would get published. He said it was common knowledge. My website address stated "123 Anywhere!"

Ordered 2 sets of business card - one for myself and the other for my father's business.

Ordered Labels from Vistaprint. They charged credit card but labels never came. I called customer service and they indicated they would get labels out to me at no charge. If you have seen my labels, you are the only one. Months have past and still no labels. Tried to e-mail them and of course, it bounced back. We were ordering business cards from them for 15 locations. They are not getting any more of my business. You can't follow up on something this simple.

I've ordered numerous products from Vistaprint and had always been happy. With my last order, I received a card for 25% off my next order. I thought what a nice way to reward returning customers. I placed my order on the regular site at first - thinking I would put the discount code in at the end during check out. It wasn't an option so I went back to the card and saw the URL that I needed to go to for my discount. I put in the EXACT SAME order and when my "25%" discount was applied I owed $14.14 MORE for the order with my "discount".

I ordered business cards, note pads and labels (that match the cards) for my son's new business. While I am not happy with the map on the back (it's way too small), the rest of the order was just fine. Since the first order, I have edited the cards and ordered more of them and the labels. My son also ordered the 4" x 8" glossy "cards" (the size of a brochure but just two sides) and they turned out just fine. I haven't had any problems with mysterious charges (although I will keep checking my statements) but I do get sick of page after page of "as long as you're ordering, how about ordering this?" If I wanted pens or key changes or whatever, I would order them. You don't need to shove it down my throat.

I am a franchise business owner and reluctantly have to deal with Vistaprint for my business cards and flyers. First off... The website is not user-friendly. Having to go through all their sales pitches, "offers", online marketing, and many other items just to get to the checkout is frustrating. I have ordered from Vistaprint on several occasions. While the printing is great, the service is horrible. I called to voice my option and have been given a "survey" that has never been answered. Today I ordered business cards and when asked what type of business card stock I wanted, it gave me the Premier Gloss option for FREE. I ordered 5 different cards all the same style with different names on them. When I got to the checkout I found that the prices were $15.00 different than what was offered on three of the 5 cards I ordered.

First, let me say that Vistaprint has some of the best prices, on the web, locally, regionally, for printed products. However, they "sneak" in extras on your order page by adding buttons whereby, if you click the wrong button, you have extra items in your cart when you check out and, at this stage in the ordering process, they can't be removed unless you call Vistaprint. Additionally, if changes ever need to be made on an existing order, it must be canceled (over the phone) and a new order must be created. Because my order was for a college district, every time a new order number is assigned, a new payment form needs to be created on my end and a new check needs to be issued. Specific to my situation? Yes! However, I believe that a good company can change orders in progress without requiring so many hoops.

I paid for the full year premium upfront to Vistaprint for a website, plus professional matching design business cards. The plan included the Facebook dashboard. I wasn't able to crop the pictures needed for the Facebook custom page, wasn't able to place a cover picture on actual Facebook page designed through my Vistaprint dashboard, and after designing and publishing my Facebook dashboard custom page, it continued to read, "This page is unavailable."

I created my business cards using my own designed logo. I was looking for a nice matte finish. I figured since I build custom cars and the matte finish is hot right now it would look fitting. To my surprise, when I received the cards the finish was terrible. It didn't appear matte at all. Instead it looked like it was at one time a gloss card that had been weathered. The black was so transparent you could see the white behind it. There were also little white specks and fine lines of white in the black. I will not use this company again. Obviously matte finish means very little ink to get the results. I wouldn't even give one star if I could help it.

Vistaprint set my account up with Facebook. Even thought I'm being billed through Vista for this. Facebook is now billing me and Vista says I have to clear it with them. The way Facebook is set up, if you have a complaint, it is very hard to resolve - basically your account is closed and that's it. Should be better communication between the 2 companies since they are working together. Otherwise, I am pleased with the cards and supplies I received from them

I have two websites with Vistaprint. While there are technical problems at time, they have a GREAT customer service, who will stay on the phone with you, to get to the bottom of things. I had such troubles one time, they gave me a free month to compensate. The technical team usually solves the problems, but in cases where they do not, it is forwarded to a higher level. You get periodic updates of solving the issue. It is not a perfect company, but none of us are perfect. There is always a tendency to expect perfection out of everyone but ourselves.

I would not recommend using Vistaprint because I ordered checks. I was sent two registers after three weeks. When I called asking where my checks were, I was told that my order had been cancelled. I never cancelled the order. I requested to have my money returned back to me and was told it would take three weeks. This is totally unacceptable.

Beware of Vistaprint promos - they are often scams! We tried to take advantage of a promo for business cards for $10 with free shipping. When we went to check out, we were being charged $15 + shipping. We called in - before paying - to find out what was wrong. After waiting for 45 minutes on the phone, we were told that the promo wasn't working properly (really? for such a common offer and such a big company?) Then, we were told we would have to pay the full amount and then call back (????) for a refund. When we called back we were told we'd have to wait for 1 or 2 billing cycles for our refund to appear on our statement. Really?? So you want me to pay up front for $15 more than I should pay and then you're not going to give me my refund for 1 or 2 billing cycles. How convenient for you that your promo wasn't working.

Just used their online business card system and received delivery. BOTH sets of cards are completely unsatisfactory. The contrast between the background and the text is minimal and on one set I can't read the text even with my glasses! Very expensive delivery charges and one free card holder missing. Awaiting reply. 100% refund or 100% reprint with card holder expected! Update once I get reply!

I have ordered the printed checks from http://www.vistaprint.com and they never reached to me. This is where I felt Vistaprint is trying to make fool the people: 1. Free check book with $8.66 as shipment charges. 2. No tracking provided. 3. Shipment supposed to be within 7 days but never received. Re ordered but still awaiting and already 7 days over. Thanks.

I am really angry and upset with the VistaPrint website building program! I spent more than 80 hours building the website for our small business. I even signed up for their upgrade (which they charged me for within 12 hours!). I loaded A LOT of pictures on the different pages, only to find that the majority of them loaded sideways. I tried and retried to get the photos on their site straight as they appear on my computer.

Vistaprint won't ship at the standard rate; they only do rush shipments. I'm not paying three times more than my order for shipping. I'm just a small businessman.

I ordered 2 large door magnets and was very pleased with the way they turned out. But after a couple of days, one magnet had a bubble come up on it and I contacted Vistaprint. I never had to even speak to a person and they responded with an email saying they were sending me a replacement. I got my replacement and opened the package. During shipping somehow, the magnet got bent and left a crease right down the middle. I tried to bend it back but that didn't work, so I contacted them again and just received an email saying they were sending me another magnet. They didn't even ask for the pictures I took of both instances. Customer service is great and I would highly recommend Vistaprint. Great job. Keep it up, John.

I ordered the special for 250 business cards and was charged $60 instead of $23.98. They were off center - cut with varying mistakes - white lines on the left on some of the cards, white lines on top. The colors were wrong; in fact, many of the cards were different colors than others. Shameful. When I tried to contact Vistaprint using numerous numbers supplied by numerous sites, a recording told me that due to technical difficulties, they cannot be reached. I am so disappointed and I feel I have been robbed.

In January 2013 I purchased a number of business-related advertising items for my small business. In June I noticed $21.99 being deducted from my checking account. I immediately went through 12 months of statements to find it started in January. It was titled "Web services/Web.com." I called the service and was told it may have been something I signed up for through Vistaprint. I never agreed to this program and I asked to be refunded. NEVER RECEIVED A DIME and Vistaprint claims they're not an affiliate of Web.com, but it is clearly listed at the bottom of their main page.

I was looking for custom design t-shirt online and found Vistaprint. They have lower prices than others. I placed my order just a day ago and they took my payment from PayPal. I thought everything is under their process. Today, I got their e-mail saying they can't complete my order because the special order is limited time only. They want me to reorder and pay more money on it. This is not the way to do business. They took my money, ship out, and want me to pay extra money. Really bad company.

I had 2 fraudulent charges on my Visa from Vista. I called customer service and their so-called investigation team stated that they could not find the charges in order to issue me a refund. So now, I have to go to my bank to dispute the charges. I'm disappointed in Vista and their lackluster attitude about this issue. I will never use them.

First, these folks are not based in the USA and their attitude shows in that I just placed a $1000+ mailing of postcards order and needed them to print an additional 50 cards. I was told to order the minimum order of 100 and pay full price. Vistaprint is another example of a company that really does not care what the customer wants and doesn't care if they piss off less than 49% of the world. I will now go down to the local print shop to get the 50 postcards that I needed. Buy made in USA!

In 2011, I ordered business cards and other business stationery that were of very poor quality when I received my shipment. I wrote to Vistaprint expressing my dislike. I had not heard from them since. I had decided that I would not continue my business with them, and I moved on. In September of 2012, I noticed unfamiliar charges on my bank statements from Vistaprint. I was being charged recurring fees for a website and other advertisement that I did not order and did not utilize. After contacting their customer service department, I was told that the charges would be refunded. The charges have continued, and this time I'm told that only "part of my order" was cancelled!

I ordered two different sets of business cards. Neither one came out great. I ordered the premium services. Hate to see what the regular service would produce. They were given exact crop marks with bleed and still had an issue getting it right - not once but twice. Have worked with local printers that have done a much better job. Kept one set (although I should have sent those back) because the majority of the cards were passable. The cut of the cards changed the further I got into the box. Sent back one of the sets to be redone since the crop was way off. I got the replacement. The crop was right on the back, but now off on the front. Wasn't worth the time and effort to call and go through a third attempt on their part. Even with their version of premium services, you get what you pay for. I definitely won't use them again for any of my future print needs.

I tried their free one-month email service and then realized another company was cheaper and offered more, so I cancelled it and went to transfer my email to the new company and could not because Vistaprint held the rights to my email domain name and I had to buy my domain name from them in order to transfer it to the new company. Vistaprint did not disclose anywhere in writing before I bought my account that they held the rights and to make it worse, they failed to disclose that if I transferred the domain, it would be held for 60 days. So now, I have no way for my customers to contact me for 60 days. They are useless and unethical in their practices of customer service. Never use this company for website or email hosting!

I ordered 250 cards for $10 using their designer. Upon receiving the cards, I saw that the print was hardly read; it was so small. Obviously, while designing this card online, the print was bigger, or appeared bigger on their screen. I wrote to them about my complaint two times and have not heard one word back at all.

I ordered visit cards. They seemed okay on the screen and were the worst quality I ever saw. The "at the corner print shop" is cheaper and better and they are an internet service so are supposedly less expensive. This is good marketing with bad service.

I decided late in the season to do a medium-sized banner for each senior on my son's high school lacrosse team this year. I got started on a Friday night (4-12-13), called Vistaprint to see what day I had to have the banners completed by and still pay conventional shipping. Senior Night was a week and a half away at this point. They said to have my order submitted by Saturday at 6 pm. I had to call them several times for help at first as I was not familiar with their website design features but each customer service person I got was helpful and polite. I submitted my order for 9 banners (2.5 feet wide by 4 feet long) each having 5 photos and some text on them at about 5 pm Saturday.

Both I and my partner have ordered from Vistaprint, and the first time we never received my business cards or T-shirts after a month of waiting, all they were prepared to do was give us a refund. When we paid, our account was debited within 5 mins. When we wanted a refund, the first advisor told me it would hit our account that day. We waited till the next day and it still wasn't in the bank. When I rang them, they said the person who told me that was new, as though that was my problem. When I said it was their responsibility to train their staff, they didn't like it very much; and after a little more talking, their manager hung up the phone on me! We did get our refund after 3 days however.

The Vistaprint website platform is extremely difficult to use and gives you very little flexibility for doing any SEO or including features. The forum is full of negative comments. I recommend steering clear of this one.

Picture 1 goes with the January problem. I've been having this problem since January. Vista Print told me that it was fixed. As you can see, it is not fixed. I forgot to tell you all so one of the woman at Vista Print told Google that if I didn't like my website with Vista Print, that I should move it. Come on, I have over 50 hours in my website. I am telling you the truth. People don't believe when I say this but you can ask my wife. She got really mad at me some days, because I spend over 6 hours on the computer to learn how to make my web site get found better on the Internet .

Vistaprint has always been a company that offered "free" items. Just as with other companies, you can't expect them to make money and receive your items free also; there has to be a charge in there somewhere. Now, things cost a minimum and the shipping (that people are complaining about). If most would pay attention to the uprising costs and possible Saturday closures of the USPS, they would see that it's not cheap at all to mail anything other than a letter. With that being said, I don't feel as if they are price gouging me when it comes to shipping because remember, I am not paying for the items that I am receiving.

First order went through swimmingly so I thought, I would order address labels from them. Everything went fine until checkout. And when I went to approve my small order of 140 labels, I found I could not. The checkout button said confirm without address labels on the original order. I thought "What the heck?" Then I noticed a second field below and went there, discovering to my surprise they had doubled my order and wanted me to confirm! That button said confirm with address labels. Although it wasn't that much money, the measure they went to in order to get it infuriated me. I cancelled my original order, and I will not do business with them again.

I have been trying to order business cards from Vistaprint. The ad says the free stamp will appear at checkout. I have tried in a numerous variety of ways to get to the checkout page that includes the options for the free stamp. The stamp has not once appeared. Also, the so-called free 250 business cards are $4.99. They do say they will send a coupon for $5.00 once the sale is complete. I was willing to buy the cards for the $4.99 and get the coupon, but the stamp never materialized. Not in any of the various windows of additional promotional items they try to sell or in the checkout window. I am not willing to confirm my order and payment (through PayPal) just to find out the stamp isn't included. It's really too bad because I found the perfect card and loved the way it looked.

I ordered 5 USB sticks from Vistaprint a few weeks ago. After receiving my order, I tested them on my computer one by one. One of the sticks had a strange file inside, and when I tried to delete it, I couldn't. I tried scanning the USB stick and it flagged the file as suspicious, but I still couldn't put the file on quarantine. When I tried formatting the disk, it took a very long time to do so, and then all of a sudden, my computer hung. I tried to start up the computer but it would go to blue screen or hang itself, and at times when I can boot up, it would run really slow. Now, I have five useless USB sticks that I can't use and a broken computer, and maybe I have spread the virus through my email accounts which were running while I was testing the sticks!

I called the customer service department and was on hold for a long time. I did not get good service when I called in to resolve an issue with a defective product. Do not do business with this company! They just want your money and will not provide service after the sale.

No one likes to feel as though they are being "misled" or "cheated". However, this is exactly how I felt when ordering some business cards through Vistaprint. They take you through page after page after page of things you have to uncheck or read very carefully to keep from ordering something you don't want. Then, in my case, when I got to Checkout, the shipping cost went from $5.99 to $8.78! Why? I can afford the extra $2.79, but I refuse to be pushed into paying one red cent extra when I feel as though I have been "rooked" into paying a higher charge. I don't like companies that have to sneak in an upcharge, or add a few cents here and there. I assure everyone of this. Order something from Vistaprint, and you can expect to get poor service and charged extra money for "nothing". It's sad to see a company has to go to these measures to get $2.79.

I was recently looking at credit card bills and traced a charge on it for $29.99 from a company called Business Max. I traced it on credit card statements for 2 years. I called the number and they told me I have had a membership since 2008. I kept asking them what it was for. They said I joined something. I told them I wanted them to email me a copy of my signature, what I joined and where I said they can deduct $29.99 from my credit card every month. They said they would email me the information. I never received it. I was curious where it came from, so I did research and found that it comes from Vistaprint. In 2008, I ordered business cards and it automatically puts you in a click where they deduct money from your credit card every month. The website is totally bogus; it tells you nothing. So they took about $1,500.00 in total from my credit card over the past 5 years. While researching the website, I see that there are hundreds of people going through the same thing.

I was wrongly charged and put on hold for well over 10 hours in total. A month before they contacted me, three people told me they were overnighting the refund. One of the bozos claimed they sent it but it was to the wrong address. They never called back when they said they would. I never received anything, after a month of complaint calls. If you wish to talk to someone, you need to go to Jamaica where the call center is. They are as sharp as tomatoes. Don't expect anything to be done correctly or be compensated. Worst company I've ever dealt with. They were unable to compensate me. They are lacking in overall professionalism, courtesy, client values and ability to correct issues in a timely manner. I am asked if I can hold for 2-3 minutes which ends up being 20 minutes easily. Don't call from your cell phone if you have a constructed minute plan. You'll waste them on this shallow, unprofessional bunch of monkeys. Sorry, but that's as candy coated as I can make it. They earned it!