Vistaprint Reviews

I ordered simple business cards and they came out with a very off color tint. I tried to contact customer service, you know, for the satisfaction guarantee but never got an answer. I ordered from another online discount place and the cards came out with no problem. Beware!

We placed an order for 500 trifold for our business. The order was placed online and the graphics uploaded using their online system. The preview was accepted and properly processed. After 2 weeks, we received this: "We were unable to process your order and unfortunately had to cancel it. We sincerely apologize for this and assure you this isn't a typical Vistaprint experience. We'll be issuing you a full refund shortly. Please contact our customer service center at 1.866.614.8002 for assistance with your order. We're very sorry and are working hard to make sure this doesn't happen again."

This is the second time I requested things made from Vistaprint and did not get my order timely! I requested invitations to a party whose invitations are too late to request now since this is their second try at getting it right but failed again! At this point, there is nothing they can do because I now look unreliable in the eyes of my mother-in-law, whose party I made the invitations for. Never ever again! The door is completely closed!

I paid extra for 7-day shipping. First invoice said the order would arrive by 1/25/13 priority. On the 24th, I received a new invoice saying the order would arrive by 1/29/13 - 11 days. A previous order I placed arrived within 10 days and it came regular USPS. For some reason, the company switched to UPS on the second order; charged more; and the order took as long to get here as it would have paying regular rates. I contacted the company and they said, "It takes 7 to 10 business days for you to receive your checks." That was not what I paid for. They apologized for the inconvenience. That was it. No credit for additional money I paid. No assurance that they would change the website to reflect their true intent. No more business from me.

I am a graphic designer who ordered magnetic truck signs and constructions yard signs and frames from Vista for a new client. A few months later, my client mysteriously asked for his art files. Yesterday, I learned that after six weeks of use, the ink on his truck signs had deteriorated beyond readability. His yard signs never did fit inside their frames, which he called "cheap". He wasn't angry; he just took his files and went elsewhere. I contacted Vista about their "100% satisfaction guarantee", and they said too much time had passed (8 months). I not only lost a client, but I'm also out the money I'll be spending to order new signs for him.

Vistaprint have taken money from my account without my permission. They make it almost impossible to get it back. I strongly advise people not to touch them.

I cannot believe the quality of the business labels I ordered! They were horrible. I ordered metallic address labels for my business and I received dark gray labels with a lighter shade of gray lettering. The font was so small - it's illegible. I can't use these! I would not recommend them again.

Thought I would try the email marketing service. It was down this morning and still down tonight. I phoned customer service and got a call center in Jamaica. Lots of noise in the background of people laughing and cutting up. The woman said the problem wasn't on their end, although the message distinctly said that Vistaprint was having technical difficulties. The woman told me I had a popup problem but didn't know to tell me to fix the problem. Then she told me to switch browsers. No change. She wrote up a ticket and said Vistaprint would get back to me in 3-4 business days. I am running a business! I can't wait 3-4 business days.

We are receiving a lot of very inappropriate magazine subscriptions. When we call to cancel, the magazine companies say that this was submitted by M2 on the Vistaprint website!

I signed up for monthly billing of $16.00 a month or so I thought. I was charged $199 right at Christmas. I have been dealing with Vistaprint for over 3 weeks and I was told back then I would get my money back. I have yet to receive my money. I have an email from them stating I would receive my money back and still no money has been given back to me. They claim they cannot submit it through PayPal which is how they received the payment. I am highly upset because I have dealt with them for years and I have never been through so many problems as I have recently.

I ordered cards from Vistaprint and got them there okay, but they took more money out of my account three weeks later. Now, I’m in the red with bank and bank charged me $37. Well, Vistaprint gave me the money they took but not the 37 dollars. They said they would send it in the mail. I called today, and they said it would be 3 weeks. I asked for my money now. It’s not going to happen. I won't buy anything from them again. I got the shaft!

Your website/company is horrible! First, it started with your rush delivery. Your rush delivery is not expedited. For paying that much money, you would think it would be delivered faster. Secondly, I purchased a Groupon for your company and I just placed my Groupon order. I received three different emails from your company. My shopping cart had three different amounts! One link tallied my total to $30.43; another link tallied my total to $43.66; and the Groupon link tallied my total to $50.91. Same order three different totals! That is ridiculous! And of course, the most expensive $50 order is the website you are to go to, to redeem your Groupon. The other two carts would not allow a field for the promo code. That is horrible service!

Do not shop at Vistaprint unless you want your credit card info stolen. My daughter shopped with Vistaprint and had her card info stolen. I shopped with them, against her advice, and had my credit card info stolen. Do not shop at Vistaprint!

Numerous orders, some never fulfilled, refund hold up & more! - I have used Vista print several times over the last 2 years, both privately and with my business. They have always been good at replacing what isn't correct. However, they rarely get jobs correct. My last endeavor was 1500 rack cards originally ordered in the beginning of October. As of today, I received 4 orders of them, none of them being correct. Finally they decided to give up on trying and refund my fee. However, that took almost 2 weeks! I was offered a free printing of the cards to go with my refund but the customer advocate dept. reneged on this offer after they were able to push the refund through to have it completed in 10 days rather than 2 weeks.

I wanted to print my wedding invitations, and my experience was very good (I called about pricing of the urgent shipping and Howard replied the call and was very courteous) until I submitted my order (it was in the cart) and went to check out when within minutes the price has changed from 50% off to 0% off, which equals 100% increase in price. Outrageous. I called the company, and they kindly offered me a 25% decrease in the full price, which made me less angry but did not change the fact that it was changed so drastically. I believe it is not an honorable company based on this experience, and I do not plan to buy from them again. The prices are wonderful, but because of these intrigues, the final price is comparable to cards that look better.

This company is awful. First, I bought a groupon which was a nightmare to actually apply, seemingly purposeful. Also, their shipping charges are outrageously expensive. When you check out, you have to very carefully navigate through many pages of products that they are trying to push on you. It would be very easy to accidentally buy extra stuff you don't want. In fact, when you do finally get to the final checkout page, they then try to scam you into buying address labels. I actually had to call them to get the groupon applied, and the person on the phone was even trying to push products on me. I have never seen such poor tactics. I would recommend that you completely avoid these clowns, and I haven't even seem the cards that I ordered yet. There are many legit companies out there doing the same service without the nonsense. Buyer beware and stay away!

They charge extra money on what they called "upload fee". This is ridiculous. I never see such a thing at other websites for printing out your pictures. And when I tried to contact customer services, they disconnected the conversation (2 times) intentionally. I guess they get tired of complaints.

I have had a very good experience with Vistaprint for several years. Suddenly, I was noticing lots of error messages popping up as I was updating my website. And often, after I've published, I look at my website and find that words have dropped out, the font color has dropped out, and sentences shift. This is unprofessional! I cannot do business like this. Everything must be perfect! And I am noticing charges for things I didn't request like a blog and email services related to my website. When I called last week to have the charges reversed, I had the worst time communicating with the customer rep. He was as dumb as a doorknob. Today, while trying to order 250 postcards, I see Vistaprint is charging me $11 in postage for standard delivery for a $33 order! This is one-third of the cost of the postcards! No way does it cost $11 to mail 250 postcards from Eastern Canada to New York.

I usually use TruPrint (SnapFish). But being based in the UK, they don't deliver to the Netherlands. So I tried VistaPrint. I was offered a 50% discount for a calendar. However as I created the calendar, various costs kept getting added on. Firstly there was the uploading of my images - surprisingly this was free. But then there were various colour schemes to choose - I ended up paying for coloured grid lines - I couldn't see how to remove that charge. But the final straw was that at the check-out stage. I was suddenly charged 4+ for VAT at 22%, and then the p&p came to $7.50. The total cost was nearly $17 for a calendar originally advertised at less than $8.

I have been using Vistaprint for many years to print cards, calendars and more. But recently, I had cause to complain about an issue where they were charging more than they said. I could not raise a complaint with them. They ignored emails and their European staff, who have rather poor English skills on the phone, were just hopeless. I tried to "escalate" my complaint but I suspect that the "customer services" staff gets marked down for referring a complaint up the line, so they just will not do it despite saying that they will. I will think very hard before using them again!

I ordered a calendar for my family with personal pictures of my daughter - for child protection reasons, I had hoped these would be kept private. I was sent a calendar with 12 cat and dog pictures on. So, it appeared that the pictures of my daughter have been sent to a complete stranger! This I find deeply concerning. The calendar was of reasonable quality.

Well it seems like we've all been fooled by yet another "too good to be true" promotion. I am outraged with Vistaprint! After applying for your advertised "99p" personalized calendar, I took time to choose the right photos as a present for my mother, only to find that at the end of the checkout, the price of the calendar had gone up to nearly full price! This is only the tip of the iceberg though. After I had finally managed to pay the correct price for the calendar and the extortionate postage fee, I waited three weeks. Then a package was delivered to me, inside contained not 1, but 4 copies of another family's calendar, utterly useless! There's more.

My website hosting with Vistaprint has been horrible and an absolute nightmare from day one. Vistaprint posted my home address, yes my home address, on my mobile website and told me they would try to take it down within 48 hours. It was there for two weeks! What an extreme breach of privacy and safety! It didn't come down until I finally continued calling and found a customer service rep who knew what she was doing and erased it immediately! This is not an isolated incident because I saw someone else complaining about this on their site.

I went on your website to order a calendar and when it comes to paying, it added on return labels and extra costs. It also processed my order twice and instead of costing me £8, it ended up costing me £22. I think that is not acceptable and I would like a refund for my second order and would like to know what the extra costs were.

Vistaprint is the worse service to deal with. You have one customer service agent (Tainya) helping me and making all the changes and then this (**) another agent gets on and tells me Tainya gave me the wrong details and that she did not give me the right details. But yes she did, she was trying to help me; but this last ** customer service rep made changes and went over the nice lady that was helping me. The customer service is terrible. They are rude and just want to take your money and not help you. They don't work on weekends to help, and then they’re rude as hell to you. They just want to keep running your credit card. Please be aware of this service. They were already in the news at one point. I wish I had listened to what others were saying about Vista. They’re not a good service to sign up with. Stay away.

I am in the process of setting up a website with Vistaprint and came across this website with negative reviews. I was concerned, to say the least. I have previously ordered a large banner from them and business cards. I've been very pleased with the quality, ease of designing the products online and the customer service. The banner arrived without the necessary support corner pieces. I called customer service. They did not question me at all but were apologetic and had the pieces shipped out immediately at no charge. After setting up a website, I decided to change the domain name (my fault!). They said I would need to start over with another website in order to do that (no charge to me). I asked if there wasn't a faster way and they said I could buy the original domain name for $19 + tax which I did. That seemed reasonable to me. Customer service has been very helpful through all of this. I'm not a techie and they have walked me through each step and have been very polite. I've been very pleased with all of my experiences with Vistaprint.

I had a client come to me. She chose DMWDS.com as her web design and internet marketing company as Vistaprint leeched more than 100's of dollars from her each month. She found out they doubled the price of their domain names. Most domain run $14.00 and below, but they charge $19.00 for ownership of the domain. Getting the EPP code for transfer was insane enough. Too much red tape.

I went on Vista Print to check out their website services. I input a domain name that I thought I would use as my business. I decided not to go with Vista Print for my website as they have an extension off the website name (I think vp) that I didn't want. Later on when I started to look at websites, I went online to get the domain that I originally wanted to use and now it was no longer available. When I looked it up, I realized that it now belongs to Vista Print. Wow. Isn't that a bit unethical that they took my domain name for their own?

I just received the business cards I ordered from Vistaprint and discovered that Vistaprint printed their advertising on the back of my business cards that I bought and paid for. Totally unacceptable! Stop buying their business cards, and maybe, they will stop putting their website on your business cards you buy from them.

Disgusted with Vistaprint - I ordered wedding save-the-dates, envelopes and mailing labels from the site. At the end of the order, I paid with a Living Social deal as well as my credit card. Because the discount was great, I decided to pay a little extra for rush shipping. With this, I was supposed to receive the order 3 days from the date of placing the order. Starting out, everything was fine. I got a timely response that the order had been shipped. I was supposed to receive it on November 6. Nothing came. I was still in good spirits as I know sometimes shipping is not always on schedule. I checked the website and the status had been updated to being delivered on November 7. I figured this was because it had gotten late and they ran out of time.

I placed an order for a calendar that I must stress said 99p on the leaflet. I then got offered better quality and I thought yeah I can do that. Then delivery, then conned into a second with free delivery. I was not even notified of the second charge. I called to cancel one; they said I cannot do that. Then, they canceled both - no refund. They said it would take 48 hours to refund me. I don’t see how it will take 48 hours to do a PayPal transaction. The complete ** on the end of the phone spoke no English! And his supervisor was no help as well, refusing to answer me as to why the refund has not gone through after being told it has been successful. I’m never using them again! If I don’t get my money back, I’ll be taking it further.

I pay extra for my website’s local listing, search engine, and so many other advertising avenues through Vista Prints. My website has been out of Google, Yelp, and YP listing for over a week. Does this company still expect to bill my account? I'm trying to call, but they're experiencing severe weather conditions. I am losing a lot of business. It was nice doing business with you guys.

I ordered a logo on their site and the products I ordered looked good. However, once I downloaded the logo I paid for, the quality was terrible (white lines across the PDF logo and jagged edges on the jpeg version). They refused to help and offered to take my complaint and pass it on to their designers. This is unacceptable since as a business owner I can’t be changing the logo as I please. They are marketing a product they cannot provide. This is false advertising.

I've contacted Vistaprint multiple times over several months about not receiving the social media data for my website. They told me that they were working on it, but it's been months! My credit card is still being billed monthly. If you can't sort out these problems then please, stop stringing me along.

I opened a "free trial" website service for Vistaprint and cancelled on Day 16 (I found a web developer that offered more professional services). Upon calling Vistaprint to get the rights to my domain name, they told me first I had to wait 90 days before my domain was released to web space (basically future use); then 5 minutes later, she said I had to wait a full year to get my domain released for future use. Pissed, I asked to speak to a manager; and the manager stated, yes, definitely have to wait a year. Reason being, Vistaprint purchases the rights to your domain name through Tucows (google it). They pay Tucows $19.99 to hold the domain, thus allowing Vistaprint to offer to the end user for "free".

I recently purchased a Groupon for $17 that promised $70 worth of products from VistaPrint. I read the fine print and fully understood that it could not be combined with any other offer or shipping and handling charges. I finished my order and called to ask for help to apply the Groupon. At that time, my shipping charges were $7.69. After they applied my Groupon, the shipping charges skyrocketed to $16.69. I was not under any promotion code. Previously, Groupon cost $8.99 each and with another promo code, they only cost $4.99. Buyer beware. It's the first and last time I get caught in this web!

I ordered Save the Date magnets for my wedding off of Vistaprint. First of all, you have to play their game. Depending on which link one clicks off of Google, I "checked out" with the same product ranging from $84-$180 with and without free shipping. Their ads are inconsistent and if I accidentally clicked on the wrong link, I would lose my original price and/or the free shipping. Next, I bought a living social advertising "$50 for $10" to be redeemed. I read through the fine print, but it was sketchy and apparently I "misinterpreted" the information. To use my living social coupon, I would get $50 off of the "original" price of $180. This is confusing since my original checkout price, without "purposefully" using a discount, was $84. They have a messy and elaborate system of discounts and promotions leaving a customer such as myself with great frustration.

I tried to order business cards for free using an offer they had - some envelopes and some other things. After designing the card, I proceeded through about 4 pages of add-on offers they tried to sell to me. I found at the checkout page that they had added extra costs, tried to sell me a return address stamp and extra for delivery. I deleted my order and will probably go with a reputable company instead which doesn't try to scam you with lot and lots of add-ons, then deceive you with the price. Oh and I also had to pay extra so the inside of the envelopes were not smothered with the Vistaprint logo!

First of all, they make a good product. That should be enough, but over the past 3 years, they've been taking $3.99 out of my account. I didn't do anything about it. I mean $3.99 is hardly worth canceling my credit card. Anyway, I’m fed up with this; I called their number only to get a dead end. Finally, after reading terrible reviews about them, I decided enough's enough. It's sad that they have to resort to these unscrupulous actions. ** thieves.

I was going to buy some business cards for myself, and I did place the order, but then when I realized that I didn't have much money in the bank, I had to cancel my order pretty much immediately after placing the order (somewhere between midnight and 2am). Then I find out, to my horror, that they don't refund, but just give merchant credits. That is such BS! I emailed them and I got no response after 24 hours. I'm emailing them again, here's hoping that I'll get a response.

I paid $15 for three simple, two-color, black and white bumper stickers from Vistaprint. What I received was three printed thin paper labels. These are not high quality vinyl bumper stickers and I wouldn't dare place them on my car as within three weeks, the weather would turn them into shredded pulp. Shame on me for trusting this fly-by-night rip-off mill. Never again.

In early June, I ordered business cards per their offer of $10.00 for 250 cards. I was charged $13.25. I called to complain and was told via email the overcharge would be credited to my credit card. I then began the process of setting up a webpage. I was initially billed $18.96 to my credit card on July 13, 2012. I cancelled the order and was told it would take two billing cycles to credit. I cancelled my account. Today, I opened my credit card billing statement (2nd cycle), and not only was neither the $3.25 nor the $18.96 not credited, but there is a second charge for $18.96. I think Google might reconsider partnering with this obviously incompetent or perhaps even dishonest company .

Vistaprint has perfected bad customer service. If I hadn't experienced it myself, I wouldn't believe it’s possible - it's like getting punked, only you don't get to laugh in the end. I made the mistake of getting my domain name from them when I got my business cards (which are lovely, BTW). Their email service was so glitchy, however, and their customer service so nonexistent that I decided to change providers. That is when the real fun began. There won't be enough space here to document the dozens (!) of calls to India, the non sequitur emails from them telling me my problem has been resolved, and the 24-hour, then 48-hour, and then 72-hour timeframe in which they assured me it would all be accomplished - it has not been accomplished yet. Someday I look forward to being, once again, master of my domain - with no help from Vistaprint! Not having functioning business email has cost me hundreds of dollars. Buyer beware!

I placed a check order. I was given a confirmation number and delivery date after 16 days of the order. I did not receive my order. On the 17th day, I called them and they mentioned that my payment did not go through and my order was not executed. Their system gives no notification to the customer if the payment fails. On top of that, they were unwilling to expedite and wanted at least 14 more days to reorder and deliver. Very unreliable company!

I opened an account with Vistaprint in 2007 when I first opened my business. Since then, I had done some contract work for a company as well as made items for my husband's deer camp and my own businesses. My last order was in November 2011 for some business cards. Since that time, the company that I had done contract work hijacked my Vistaprint account and changed my log-in information and had access to my credit card information as well as the artwork I had never been paid for.

I'm a college student and have two of my own little businesses. My mom and dad suggested I get business cards made and I remembered that Vistaprint's commercial for their $10 business cards. I told them that's what I wanted to do, so I hopped online and started working on my cards. I made sure I only got what was included in the package to keep the price at $10. First off, this company gets you with their shipping. Standard is $7 for 250 little cards. However, that didn't deter me. Seventeen dollars still wasn't that bad.

I got a basic site and the vertical menu fonts kept changing for no reason. I tried upgrading to a more complete package. So now the menu seems stable but I can't download images from anywhere but Vistaprint itself, despite links to Flickr and Picasa. For weeks, I've gotten a message that there's an unexpected error and the support team has been alerted. Perhaps they will arrive at my door with champagne, since they don't seem to do anything work wise. Do not buy anything from this company. I have spent $200 that I wish I had back.

I contacted Vistaprint over 3 weeks ago about making a large order of calendars in which they promised to give me a good deal. When I was ordering the calendars, the offer (plus free 7-day delivery) they gave me was out of this world; too good to be true. I went to pay to discover they wanted over $100 for postage. I have emailed and spoke to people on the phone and been passed about from pillar to post; they now ignore my emails and calls; however, I still have all the emails confirming what they offered me and I shall not let this lie pass. I will take Vistaprint all the way, but then I shall never order anything again! Stay clear unless you like being ripped off!

On the back of the card, Vista advertises their site. It’s never mentioned anywhere on the website. When we called, they walked us through a series of steps to find, in very small print, how not to have this ad on the back for an additional $2.99. Give us a break, Vista - very bad marketing, and an underhand way to do business.

I have been trying to find a contact section of this company to complain about the ridiculous ad that keeps coming up on television. This is a TV commercial about a man who is touting the business cards he got from Vistaprint, that have allegedly made him look like he has a real business. It is annoying and on so many times a day, that I now mute it whenever I see it coming. The business cards have horrible colors. The name of the company is You Bar (stupid name) and the actor who plays the part of the company owner is a simpleton. Get it off the air! It is ridiculous and nobody would respond to such an ad. After going through the complaints on this site, I don't understand how this company is still in business. I lost count of the number of complaints for this company. In a rating of 5 stars, theirs is only one star!

I see a lot of complaints about checks from Vistaprint. The first time I ordered checks from them, I had the same problems as everyone else. After waiting for almost 6 weeks for my checks, I went to Staples. The girl at Staples ordered me some check and I got them within 12 business days! Not to mention that they had a much larger selection of designs and paper types. I recommend going to Staples and giving them a try. I have nothing bad to say about the entire process.

I ordered and with my order was an offer to get a cheap business listing in the BT phone book. When BT didn't contact me, I contacted Vistaprint customer services, who stated I had to call them with a reference. I emailed back asking for their number and the reference. They replied with a general customer services number, not the BT marketing number I needed and without the reference. To date, Vistaprint have never supplied me with the number, despite repeated requests. I will never order from them again as when it was needed, customer service was useless and I would hate to think how they would react if I had a problem with an order. I also got the distinct impression that customer service didn't care about me and when I asked for my issue to be escalated to a supervisor, I was refused.

I contacted Vistaprint several months ago to stop making monthly withdrawals from my checking account. I allowed my friend to use my card number for a onetime withdrawal to get some business cards and he signed up online. When I contacted Vistaprint, they advised me that the only way it could be cancelled would be for him to go online and cancel the order. He did that, as a matter of fact, he deleted all of my account information from his account with Vistaprint. The withdrawals continue at $13.97 per month. I believe it has been almost a year now and I want it stopped! He has forgotten his login information for Vistaprint and I am no longer in contact with him on a regular basis. What action needs to happen to make this stop immediately?

I ordered 1 banner. While I was attempting to pay for my order, I was directed through 5 additional screens that were attempting to sell me signs, mugs, cards etc. I just wanted to pay for 1 sign. The last screen showed that I would get free shipping as a bonus. I was already getting free shipping... I just wanted to pay for my order. It ordered and now I'm charged for 2 banners. The site is very confusing with pop crap.

I tried to purchase business cards from them. Everything went exactly as advertised until I decided to add on a ** mouse pad. Suddenly $7 shipping was added to a free shipping order. I called and canceled the order and got into it with one of their dot-headed ** about the switch and about how long it would take to refund my order. My bank will dispute it for me. I filed a complaint with the BBB and the Attorney General of Massachusetts, not that either one will do any ** good. Vistaprint should be shut down for deceptive trade practices. Unfortunately, they are not an American company. They are ** people all over the world.

I ordered checks a few months ago from Vistaprint with the thought of saving a little money rather than paying the fees my bank charges. The information that I entered on the website to place my order was correct. I received my checks and checked the information to be sure it was correct, especially my name and address, name of bank, my account number, etc. The scary part is that I did not double check my routing number for my bank since that is not a number that I know from memory, but rather that I would have to find to check it.

I've ordered quite a few things from Vistaprint in the past and all of it has turned out as expected for a good price. However, last week, I received my order of 1,000 checks that were printed with the wrong number. I called them and immediately they apologized and ordered me another 1,000, no questions asked. They walked me through how to put in the order properly just in case I ran into trouble with it the next time. I'm super glad that they corrected this at no charge. I will continue to use them and will recommend others. Thanks Vistaprint!

I went to the Vistaprint site and saw that they had basic t-shirts with logo for $6 (essentially 50% off their list price). In checkout, I applied my $70 Groupon code. The price per shirt jumped to $8! I contacted customer support and was told that I could not combine two promotional offers. I argued that I simply ordered base on the price advertised on their site and displayed in my shopping cart. I then applied one promotional offer, the Groupon code (which I also paid for). I was told, "Sorry, that's the deal." So, I basically bought a discount code that is worthless. I can get pretty much the same price (maybe even a bit less) without the Groupon! Total rip-off!

Do not buy vouchers for Vistaprint from Groupon or any other source! Vistaprint charges additional processing fees (masked as shipping) to cover the discount they give you through Groupon. I was charged $28 in extra fees and was told by customer service that they could do nothing to delete the charges because the computer thinks I am getting "free" items and therefore needs to compensate with processing fees. Buyer, beware of this scam! Vistaprint also openly admits that their shipping charges are "flexible" so just know that those "free" items most certainly are not!

I ordered two sets of a 1000 business cards for my business partner and myself. His cards were perfect; mine were not aligned properly. Some cards have the dotted guidelines showing up on the right side. There are also some color bleed issues on the bottom of the cards. I contacted Vistaprint and they said the best they could do was 25% off on another order. Really? Where is their 100% satisfaction guarantee? My problem is I did a proof, slightly altered the alignment of the card. I couldn't do a second proof; there's no option for that. I was charged for the initial proof, even though I changed it. I really wanted to have a good outcome as my partner's cards are perfect.

An order placed for some checks had the wrong starting number for my checking account. Their ordering program did not allow for me to choose a starting number to coincide with my checking account. When I called to complain about this, they said their system does not allow you to pick a starting number for your checks that has five digits. I've had this checking account for about 20 years and my accounting software would say that it is not possible to write a new check with a number that has already been used. Their solution was to start over with the numbers as they have no other check printing options for a check with a five-digit starting number. They did refund my order amount.

As of July 9, 2012, I still have been given no tracking nor shipment of checks ordered in April 2012. Customer service is terrible. Outsourced representatives just take information over the phone, and tell you a supervisor will contact you within 24 hours. The last promise I had of such a supervisor came by email on 7/3/12 with no further follow-up. It seems like this has to be a scam, but apparently not. I cannot believe such a large company could take sensitive financial data, and then just ignore their own negligence!

For starters, Vistaprint has excellent customer service. I was a bit worried after reading the reviews here, but all my items were shipped in a timely fashion on schedule. I couldn't be happier with the quality of the t-shirts, business cards, notebook, return address labels, and stamps. Great low prices for exceptional merchandise! I highly recommend Vistaprint.

I paid Vistaprint for boxes of new checks and I still have not received them after 12+ weeks. They said to allow up to 8 weeks for delivery.

Although their FAQs say that phone number on checks is optional (and my current checks from another company do not include it), it is impossible to complete an order without providing one. (Entering a space works initially, but fails at the next page.) I contacted Vistaprint by email for assistance and got a speedy reply, but it only said to call their help number. I called and was told that this is a known problem and they don't know when it will be fixed. It's too bad because they have many attractive designs (stylish rather than 'fluffy bunny') that are not available through other companies, and their prices are good. The phone number was a deal breaker for me, and they lost my business.

This is regarding my website, **. Probably my professional disaster. Despite my constant complaints about vanishing single words from the text on my website, Vistaprint cannot provide me with any concrete explanations. I keep adding missing words every day. However, despite saving and publishing, the duration of my re-insertions is very short as the next day, the words are missing again, which looks very unprofessional. What particularly upsets me is the fact that many visitors had misfortune to see this mess.

My business cards were printed over someone else's cards that were recycled to save Vistaprint money. The mouse pads were made with ink that comes off on your hands and the website never did work from set up. Customer service has dumb excuses for everything. The company keeps charging my account for these very poor quality products and service. Avoid this company.

I ordered business cards for an anticipated business. We chose not include home address or phone number on our cards for privacy. Now, we are getting calls at our home from people who have googled for our type of business in our area. What has happened is our information was sold to an outside list providing private information that was not on our card. I just purchased replacement cards from a local printer. I feel we can trust not to sell our personal information to someone else.

Vistaprint's postage prices are weird. Normal postage prices, which correspond with weight and size, are totally ignored. Per product, the postage prices can differ as well even though the weight is the same. The postage can make the product expensive! I cannot believe that the money they ask for postage is used for postage, but is an indirect way to raise the price of the product.

The first time, Vistaprint misspelled three items on my business cards. The second time, Vistaprint used the wrong colors for my logo. They asked why I just couldn't use the colors they screwed up with this time. Now let me ask you this, do you think Vistaprint would have another company change the colors in their logo? I don't freaking think so. Vistaprint, you have to business doing business! You're a bunch of idiots.

I've used Vistaprint for years and think that they are a great value. Recently, I called because I had not received one of two items that I ordered and they immediately put a replacement in the mail, no questions asked. I received the item (and then my husband handed me my original order two weeks later, he had picked it up from the mailbox and failed to give it to me, I feel terrible!). But I would totally recommend this company and will continue to use them for business and personal needs.

The custom logo printed t-shirts we bought from Vistaprint began having ink flaking problems from the first washing. Over the following weeks, the ink kept flaking until the logos are unrecognizable and an embarrassment to wear. The t-shirts themselves are fine. It is the ink and inking process that Vistaprint uses that we question. There is a reason why Vistaprint's price for custom t-shirt printing is cheaper: it is.

I own a salon and spa and depend on Vistaprint for all of my printing needs from business cards, to flyers, to mailing postcards, etc. I have been ordering from them for the last 5 years and the one time we had a problem with the printing they were very prompt in correcting the problem and mailing them to me. They are the ones I would recommend to do business with since they offer more printing options than anyone out there. I love the freedom to design my own materials and not having to pay someone else to do it. I am very happy. Keep up the good work!

I ordered mailing labels from this company and to this date, have not received them. And this incident happened over 2 months ago. Albeit, they did give a refund, I'm still upset because I didn't receive the labels for my customers. When I contacted the company, a foreign idiot lied and informed me that she would reorder them for me and to expect them within 7 days. Seven days have come and gone and still no labels - they did give a refund but I will now go to another company to place future orders. Also when they tell you that your company is getting hundreds of hits a day from potential customers, that too is a lie!

I've heard/read of many complaints about Vistaprint, so I was hesitant when placing my orders. However, I proceeded to place my first and only order so far for business cards (two styles). They arrived in a very timely manner and I am very happy with the speed of service and quality of the cards, as well as the price I paid for them. So, I had a good experience (this time!).

I ordered some promotional items February 22nd, 2012 and was told that my order would reach in 21 days i.e. March 15th, 2012. Today is the 84th day! I followed up in April. They did not explain the reason for delay. I was told that my order would be sent out and that my order would be free of charge. I was told to expect my order on 14-05-2012. Today is May 16th, 2012. I am extremely dissatisfied with Vistaprint and do not think I would be reordering again!

On April 6, 2012, I ordered personal checks from Vistaprint. I was told estimated arrival date was April 20. On April 20, my order was still in process. There was no reason given as to the holdup. I called and the customer service representative did not give me an explanation. He merely re-ordered the checks and sent me on my way. The new estimated arrival date was May 1, 2012. In the meantime, I have had to pay bills electronically which I am not entirely comfortable doing because I prefer to keep extra careful track of my money. It is now May 14, 2012, and the order was still in process. I spoke to another customer service representative and he told me that the holdup was because I ordered a checkbook cover, not a custom cover, just a plain cover, and extra check registers to manually balance my checkbooks. These two accessories didn't require extra printing.

Vistaprint is great! I have placed five different orders for business cards from Vistaprint, as well as orders for business cardholders, t-shirts and other items. So far, I have been extremely pleased with the price, quality and expedient delivery. Vistaprint's website is very user-friendly and fast and I have been pleased with the discounts they have offered me for being a valued customer. I have nothing bad at all to say about Vistaprint and they certainly earned my business on a permanent basis. I would recommend Vistaprint to all my family, friends and co-workers.

Since my last order of January 24, 2012, received on the 31st for an amount of €14,46 paid on that date, my bank account is debited every month for an amount of €5,94. I complained by email about it on March 9, but no answer, and this month, another debit of €5,94 is shown on my bank account, under the Rf. vistapr*vistaprint **! I have not made any new order since my last delivery of January 31, 2012. I would appreciate an answer and that my account be credited to the two wrong debits of €5,94 each. Thanks for your consideration.

I paid $25.00 for product to sit on shelf for two days. I ordered graduation announcements for my daughter on Thursday, May 3rd. The order was shipped on May 4th, which in fairness to the company stated 3 business days. However, the UPS ticket stated that the product was shipped 2nd day air and would be delivered on "or before" May 8th. So, I paid for Vistaprint to ship my item, UPS to transport it and to basically "rent" shelf space for two days as the package did not move over the weekend.

Using one of your free template, I requested 250 business cards for our company, an exclusive business for you. At the end of inputing my information, I was asked to pay $14, which I did by credit card. I was told I would receive the cards in two weeks. It's now over two months and I still haven't received any cards. Can you send the cards to the above address? I noticed there are a number of complaints regarding how Vistaprint does business. We, the consumers, need to get together to sort this out. Is this a rip off or what?

I sent you my order and money a few years ago, but I have never received anything from you. You are a rip-off. This is an unethical way to do business.

After submitting my order for business cards, Vistaprint changed the price and billed me for a much higher amount. I was not able to go back and print off the previous page showing the original price that was much lower, so I could have proof. At first I thought I had lost my mind when the credit card statement came in showing the higher price, but it was confirmed that this was not an isolated incident when I later learned that another office coworker had the same thing done to him when he ordered two small car door magnets a day after my order. The billed prices were not just a little bit higher, but a lot higher - about 40% higher. This is stealing. I will not use, nor do I recommend anyone ever using Vistaprint. Their bait-and-switch business tactics are very unethical and I would think very illegal.

I ordered the folded business cards and submitted the artwork on the template provided by Vistaprint, which does not fit the ordering template on Vistaprint’s website. I called and the agent admitted the template didn't fit and assured me it would be fitted, cropped and fixed by them. I received the order with all our social media icons (on the front) and one of our services (inside) cropped off! I called and after much unnecessary discussion, they finally agreed to reprint and then rush the order - all to receive them with the outside back panel printed upside down. Now, they won't own up to their mistakes. We cannot use these cards. Vistaprint has not made an impression.

I placed (another) order for business cards and upgraded from 250 to 500 based on an offer of "free shipping", implying I would have no shipping charge. I was charged for shipping. I then called customer service and discovered your customer service now consists of folks for whom English is not their first language. This woman, located in the Caribbean, was unable to answer a direct question. I found her inability to understand my question frustrating. I avoid purchasing items from any company that outsources customer service. In the future, that will include Vistaprint.

Vistaprint took $309.43 over a period of 2 years from my PayPal account. When I contacted them, they apologized and arranged a refund for the full amount. This was back in the beginning of February. I’ve contacted them over 30 times and get told something different each time. They have refunded $48 but have promised $309.43 and I have their emails saying this. They now are not responding to me. I am appalled by this company but I will not give up on this refund.

Not delivered - I am really angry about your local firm (Vistaprint/Turkey) because I couldn't get any business cards until March 15th. Although there is no feedback about consumer relations (only e-mail), anyone can answer the telephone (all the time they are busy). Please help me because today, they send me an e-mail and said that we thank you for your new order! I haven't gotten any new order and also my money.

Charged me for months! I ordered business cards from them because they were cheap. I got 500 business cards for just $10.00, but little did I know that they were charging me $14.99 per month for 7 months, until I called my bank and had them change my account number, because I could not get any customer service with them! Never purchase anything with Vistaprint!

As a returning customer, I worked on business cards for over an hour. I submitted the order, it was approved and I checked out with my credit card. As I was told by your customer service, my order is lost because I used my iPad (remember, I can't be the only one). It was not processed and can't be retrieved. So, I wasted at this point at least two hours of my time with your company. I am pissed. If you can't take orders from the iPad (you will lose a lot of business), then it should say so instead of wasting customers’ time and business. You have lost mine and my company's business.

Scam promotions / Unethical Business Practices: I tired several times to order business cards from this scam company. First, it was on a $10.00 promotion that offered free shipping. When I got to check out, it was like $34.00, so I didn't order. The second time, I got an email for free business cards but to pay shipping only. When I got to check out, the cart had multiple items in it and the cost was $37.00.

Vistaprint is giving me the runaround to refund a duplicate charge they took from my bank account. Initially, they gave me the wrong fax number to the payment processing department twice and I had to wait a month to get my bank statement showing when the duplicate charge was made. They could see it on their end but I still had to prove to them they had overcharged me. On my fourth attempt to collect my money, I demanded to speak with a supervisor who really seemed to know what she was doing and is going to follow up with me to see when the refund was or will be processed. They said I had to wait 1-2 billing cycles. As if I was not mad enough, I then went through the roof! They have had my money hostage since February 13 and it is now April 3 and it's going to take 1-2 billing cycles to refund my money now that they say they received my fax to prove I was double billed.

I just discovered today that Vistaprint was billing me $12.99 on every first and last day of the month for about a year. I have ordered cards and some banners and had been charged properly for these and have no idea what these made up charges are. I have filed a complaint with PayPal.

Website hosting server speed - I purchased business cards, and website/email hosting from Vistaprint. Half the time, the website will not load, and half the time, I can't access the email because of time outs. I can't get my email to be viewed via Outlook, and after 1.5 hours on the phone, the girl hung up on me and emailed me the instructions while I was still thinking I was on hold. After a full week of trying to get my email problem fixed, I've had it. I just checked our website today, and it won't even load all the way.

I owed $79 and they popped another digit on, = $790. They also accessed my savings account as well as my credit card to the value of $1,200, making as many as 10 a day orders (supposedly from me). It took me 10.5 months to get the money returned and I was totally unable to contact them. The action I succeeded in was with PayPal and with my bank who accepted that multiple withdrawals every day from my savings account was fraud. Vistaprint never returned any e-mails nor was their supposed contact number ever manned except for an annoying recording. This made it totally impossible for me to contact them, obviously exactly what they wanted. The result, PayPal came to my rescue and my bank. Be very wary and make sure you check all your statements.

I ordered Vista free business cards, and to my surprise, I was selected to join their VIP club. The so-called VIP club membership cost $14.99 monthly. Once I put in my billing info, a checkbox was selected without my knowledge to be included in their so-called VIP club. I was not aware of the monthly charges for several months. I did not receive any VIP membership card, paperwork, and/or membership details at all; just charges to my credit card unknowingly for six months, without my authorization. Once I discovered these unauthorized charges on my card, it took about a week to receive my refund.

We ordered several different advertising products from Vistaprint for our restaurant, Island Spice. The business cards were printed very cheaply and parts of the wording were cut off. We also got car magnets with the logo on them. The magnets were weak and both fell off. We were also charged several times for free business cards, which we did not order. Soon afterward, we closed the restaurant and thus stopped buying from Vistaprint. Vistaprint then started spamming us with emails about their so-called "free" offers, sometimes sending two or three emails a day. We finally realized we could cancel the emails and be removed from their mailing list. We did. Vistaprint then sold our email to spammers!

Do not trust them! Three years ago, I ordered business cards for my friend. They have been charging me fifteen dollars a month for a website and e-mail marketing for her business that I never wanted for the last three years! They never e-mailed me or said anything about the fact that I was never doing anything with either of them! And the business cards are cheap because they are tiny and often have Vistaprint advertising on the back. Bad customer service, too.

We always check our credit accounts and make sure that we have ordered everything that is on the card. However, Vistaprint had at least 8 orders that we never made, $95.00 worth! As a matter of fact, we never even used the company! We had to call the fraud department. They were no help at all. We called our credit card and they immediately knew who we were talking about and we had to get a new credit card as they felt this is fraud! Wow, this company will get your card and charge it up in just a few days!

Delivery charge not stated - After spending 1 hour and 40 minutes uploading photos to a calendar, I was then told that there is a delivery charge of £8 for a 14-day delivery schedule or £30 if you want it within two days. Vistaprint should be telling customers this before.

Vistaprint needs to be stopped from their false advertising and horrible customer service. My issue was so petty and I had been a prior customer with thousands of dollars in business. They threw it all away and insulted me on the phone over a simple signature stamp. Basically, I ordered a signature stamp and saw my signature on the website and agreed to the order, etc. When the stamp arrived, it was blank! No signature, nothing at all on the stamp.

They offered 250 free business cards for $10. I was taken in with Vistaprint’s new offer of business cards for under $10. I did everything they asked of me. I designed it all myself online. Everything that I choose said “no charge.” I thought the $10 charge would be for shipping, but they charged me almost $40! It's a Sunday and they don't have any costumer service today. I feel they are a big scam. The website they have is very easy to use, but when you check out, it's not a 'free' offer and that's after you've given them all your information. This is not an upfront company. They have commercials now that are very, very misleading. Please check into this company. Thank you, Consumer Affairs, for your help in this matter. I am not alone in this complaint.

I found an offer from Avira anti virus promoting 250 free business cards from Vistaprint. I've seen them on TV so I decided to try them out. The cards had limited designs that I could choose from but hey, no problem. These 250 cards are free. So then, I came to a part where there is just a plain white back to the cards with "Get free business cards from Vistaprint!" And again, not a problem because these are 250 free business cards. So then I get to the very end of my free order, and there it is, "Oh, you can pay $7 for shipping." Sorry, free means free. Nowhere on their site in plain view is the terms of service (TOS) about this. What Vistaprint does not know that I maintain three big information technology websites that get many hits a day. No matter how they device people with their so called free offer, there is no hiding when the truth is posted for everyone to see.

The business card is of remarkably low quality (and I paid for the top glossy quality). Upon calling them for a refund, they explained their 100% customer satisfaction guarantee is actually a 50% refund policy--take it or leave it. It’s a complete violation of Unfair and Deceptive Trade Practices Act in my opinion.

Scammed on business cards - Some time back, I ordered business cards for a friend and the transaction was OK. I kept getting come-on offers and finally decided to order some personal cards for myself. The whole transaction was supposed to be under $10. Instead, I found myself with a charge of $18.11 and no way to cancel it. So I called the company. Although the charge just happened, they refused to cancel it but said they would issue a credit through my credit card company. The transaction was on 2/9. The billing was two days later, 2/11. No business cards and no credit for the scam. They are total scam artists and not to be trusted.

My debit card is being billed for $3.99 over the last few months for nothing that I know about. I want it stopped and a refund immediately. The latest billing was on Feb. 14 and posted on Feb. 15, 2012. I have used your services for a couple of years at the suggestion of my friends and we have all been happy with your work. Up until now there have been no problems. You are an ethical company. But there is some misunderstanding here and I want a cash refund immediately or I will file a Georgia and California complaint.

I purchased in December cards which were to be billed at $3.99. I have been billed in January and February for the same amount. What are you trying to do? This is why I do not like to order on the internet because you are taken advantage of. Please credit my credit card with $7.98 immediately. This is robbery.

I have been buying items from Vistaprint for a year now. I have ordered banners, t-shirts, coffee mugs, business cards, key chains, hoodies and other items. I have only found one issue and that there red ink is orange on black t-shirts. I emailed them on this and immediately they shipped out replacements free of charge with fast shipping. They were still orange but they were great about taking care of my issue quickly. As for the cards and the print being smaller, if you go into there system, click on Advanced Editing. You can change the color of the font, the size and the font itself. It's been great. It sounds like a lot of these complaints are small and could be corrected if you knew how to use their software online.

Vista Print websites are inadequate for the small businesses and have virtually no technical support. Their limited disk space and outdated websites, not to mention, they nickel and dime you on things that are basically free at other website hosting. I paid for email services which did not work. After complaining it to the tech staff, over a month to fix the problem and I was charged for a service that never worked. Now currently, I have a nonoperational website and was basically given the answer, "We will fix it when we fix it." If you call, you will never speak to tech support, only to a rep that can only take a note for tech support. They are very unprofessional bordering on fraudulent service.

I used Vista Print years ago and had no problems. So when I started a new enterprise and needed business cards I went with them again. I originally was just going to order cards but they just kept offering more and more specials every time I tried to end the order. Since I had done business with them in years past with good results, I took advantage of the specials.

I'm planning to file a lawsuit against Vistaprint regarding their negligence towards customers, dishonesty, and not refunding customers money that they've charged even though they agreed to. I paid $50 for a coupon that I planned to use later; but on the day when it was about to expire, I called them and Vistaprint said that it was okay to use the expired coupon. However, this was all a lie. So, now I paid $50 for nothing, and once they agreed finally that they would refund the money, the money never came through. Let me know if you'd like to be part of this lawsuit. Thanks.

I bought the Groupon deal from Vistaprint, $17 for $70 worth of their product in January 2012. On the Groupon promotion sheet, it said for $70 Groupon option, visit **. However, I can't find this site at all. Then I called the Vistaprint 866 number, waited more than 30 minutes. They told me they had some website issue, and it should be fixed the next day or two. After many days, I can't still find the website. Finally, I had to go to my Groupon website and by the older link, I finally got into the site that was showed to me at the time of the Groupon offering. I booked only one calendar, used the Groupon redemption code, paid the shipping cost, total of $6.90. Then I signed out.

I ordered 250 business cards, got to the check out still 250, entered card details and was billed for 1000. I sent email to change order to 250 but apparently they haven't received. Also the delivery costs are far too high and are a scam. I had a free business card holder which costs $4 for delivery although it came with my order.

I also received the Instyle magazines and called 1-800-274-6200 and they told me it was through Vista Print. I wasn’t sure who was to blame since the same scam happened to UTLA customers. The customer service rep told me to call 866-441-1281 and they asked me to go to m2mediagroup.com/feedback to cancel or mail a letter. It's getting really difficult to cancel this magazine that I never requested. What a headache especially for a magazine I never authorized or wanted. I hope this helps.

I ordered Christmas cards 11/28 with a group on and paid extra for quick shipping. On 12/13, I emailed VistaPrint letting them know I did not receive the order yet, they said they would expedite another order and I could keep both. 12/20 an order arrived. I have emailed them twice letting them know this same story and even today this is their reps response: "Thanks for contacting Vistaprint, where it's easy to make an impression for less.

In 2006, I and a friend mine used my personal bank debit card to order some business cards through Vista Print since it was such a great price. About a month later, $14.99 began coming out of my checking account. I knew I did not purchase anything online except those cards. There was a 1-800 number on my bank statement for a place called Business Max. I called the number and the lady I spoke to told me that she had no record of me purchasing anything. I gave her my address and she didn't even have anyone with my name or address on her computer.

Around Christmas, I placed an order. The money was taken out of my PayPal account. I still haven't received my order. **@yahoo.com--Julie **, **. I trust that you will correct this. Thank you.

Last March 2011, I purchased the website hosting package from Vistaprint which included a website, a blog, local search profile, email marketing, email and the SEO management system for my business.

I received an email from Vistaprint offering me $40 worth of free products as I had used them before and all I had to pay was the shipping. I made a point of reading all the small print as I have worked in call centers for years and usually these offers have some sort of catch. However, this one seemed to be genuine so I went ahead and ordered my products that were to that value. I put in my offer code from the email and it reduced the cost to zero. I then went to pay and an error message came up and charged me in full so I contacted them via telephone. Big mistake.

I placed my order for a calendar which came to 99p and added some kind of gloss thing for 2.99p. I went through checkout process. Fine, it came up to 3.98p total. Then, I went to check the order status. It told me 14.46p had been taken out of my account. The postage and packaging should be clearly stated at checkout. I never requested 7-day option delivery.

After reading so many negative responses and complaints, I just had to write a positive review. I have been dealing with Vistaprint for over a year and have had great service and quality products from them. Maybe because I use Pay-pal and not a regular Visa account, I am never overcharged for things not ordered. And maybe because I live in Alaska and they are in the Netherlands, I understand the postal delays.

I ordered Christmas cards from Vista on December 9; they arrived December 19 and were totally creased and unusable. The offer I got from Vista was that they would resend them by December 23, not enough to get out for Christmas. Since I used a Groupon, they offered no refund and told me to take up my concern with Groupon. No Christmas cards for my family this year.

I have been ordering business cards, note cards, etc. from Vistaprint for almost a year and have had good luck with that. I decided to try their online business card in September 2011. To do this you also needed to select a domain name. I did that. After a few days I decided I did not want the online business card and I tried to transfer the domain name to the provider with whom I wanted to build my website. I was told I had to wait 60 days to do that. It has been closer to 90 days and I've written multiple emails to Vistaprint.

Well, gosh, guys, I've been using my website without problems for many months now—but it isn't with Vistaprint! Any technical group that is comfortable taking more than six months to resolve the inability to publish issue belongs offshore!

Whether you like their products or not, once they have your address, they will spam you forever no matter how many times you unsubscribe or who you speak to at Vistaprint.

I placed an order with Vista Print for business cards which turned out fine. A month later, I started to receive a magazine I never ordered. I contacted the magazine to let them know I never ordered. The order was put in by m2 media group that receives your information from Vista Print as well as your credit card number. I have contacted my credit card company, m2 Media to cancel and also Vista Print that I will never do business with them again. Hopefully, I will not receive any charges for something I never ordered. I don't think that it is right that companies can do this to you and get away with it. I just want to make sure that everyone is aware of this.

I did not get enough satisfaction to check even one start. I placed an order on 11/26/11. I received confirmation that the order had been received and I would receive the items on 12/3/11. The order did not arrive. When I called "customer service", I was told that no payment had been made and the order was not shipped. I called my credit card company and there was a partial payment charged and paid. Round and round and I finally got a supervisor. No one seems to know what the charge to my account was for. I learned that Vistaprint’s main office is in Massachusetts and their customer service is in Jamaica.

Beware! What good are slick and well-designed mailing labels when no one at Vista Print can help you with a product number to use in your word-processing software to use them in a mailing? I ordered 200 labels; they arrive with no receipt—nothing. I'm trying to use them in an MS Word mail-merge program. There was no information on their site to help me on this basic issue.

I ordered 1,500 business cards and some other two small items. To my surprise my name was sold to other companies, which started to send me magazines with my address and name. Over the phone, I was told that I ordered those magazines. This is far-fetched since I am looking at my invoice and there is nothing about subscribing to any magazines. Bottom line is, they sold my name probably multiple times. My email box is getting more spam as we speak. Calling the magazine did not help, since I cannot cancel it. This is madness.

This summer we used Vistaprint to order some wedding invitations, and paid for the invitations using my mother-in-law's visa card from Credit Union A. We got the invitations and were billed correctly. Yesterday, I found a charge to my account from Vistaprint for $108.79, and my account is with Credit Union B. We did not order anything new from Vistaprint, and I have no idea how they were able to charge my personal account since we never gave them the card info from Credit Union B.

It was terrible. I had difficulty with their ordering system a few months ago. I can't get them to stop sending me daily reminders of "Sales", after I placed an order. I want the reminders stopped, and I will never order there again. They constantly aggravate their customers! Goodbye!

I have received three charges in the past two months on my credit card from Vistaprint and I never ordered anything nor have I received any product or service. I expect a call from them offering to refund the full amount of the charges or will begin legal action.

Having seen the glitzy advert for Vistaprint, I thought I would give them a try. They sent me 5 calendars that I ordered and all 5 of them had print cross-hairs printed on the front cover of each calendar. To make matters worse, they even sent me a mouse mat with an offset image of my children skewed to one side.

This is about Vistaprint. When ordering cards, I checked that I did not want my personal email given out to other companies. Obviously, they paid absolutely no attention. Since ordering from them, I have received hundreds of solicitation email from many different companies and it hasn't been very long. They jumped on it immediately. When I called to complain, they said it must have been an error and that they'd send an email to the appropriate department to notify the solicitors to stop sending me their solicitation emails.

I'm not sure how the free business cards will look but maybe they are printed on a regular paper. I ordered $250 worth of business cards for our sales staff and they ended up costing $58.00 for each set. You are charged for every thing including a logo, BBB logo, and two photos.

They have charged my account for items neither I nor my wife ordered. They shipped them without a pack slip or return document. I have no idea where they got our credit card information as we have never done business with them. I have filed a complaint with IC-3 and FBI Internet Fraud Division. I suggest all of you do the same. ID theft is punishable by jail and that is where these people belong.

I too had charges on my credit card from Vistaprint that were not mine. They refunded the money immediately, however, they had a great deal of information about me which I did not in any way give them.

On 10/27/11 and 10/28/11, I created and ordered 200 postcards to be sent out to target renters for a home-buying event, to be held on 11/5/11. I put a "3 day rush" on the orders and was informed that 100 of the cards will not reach my targeted audience prior to the event. Why say you have a 3-day rush service and can't get it out within the agreed time frame for an event?

I posted a complaint here in August after being charged for services I did not order, and Vistaprint helped themselves to my bank account on two separate occasions, totaling $21.95. I got my bank involved, and when they reversed the charges and started an investigation, Vistaprint sent me an email saying they would credit my account. Last time I checked, a credit is not a refund.

I placed an invitation order for my business in which Vistaprint was to do the mailing also. I was told that it would take 12 business days before mailing. Expedited would be 8 days before mailing. I wanted them shipped after Halloween, so planned accordingly.

Watch for the bait and switch on the free shipping and handling. They will use some small ad to get your attention. Also watch for the price switch on your bill compared to the advertised price.

I placed my order on 9/27/11 to be delivered within 7 days (which I paid an extra fee for). After the 7 days passed, I called Vistaprint to find out where my order was. I was told that there was a problem with the invitations I ordered and they could reorder for me. I said, "No just refund my money." The next day, I got an email from a stranger who tells me she received the invites in mail with my information on them, which appear to be part of my order. This person now has my name, my child's name, my phone number, email address and knows where we live. I am very upset.

I ordered business cards for my secondary business from Vista Print and they offered a 30-day free trial on a website. I did not set the website up nor did I sign on to the website. I did not do anything to indicate that I wanted or would use this website.

Back in July of this year, I supposedly signed up for a website (I don't remember doing this). I called on September 6 of this year and was refunded 1 month but they would not refund the full amount.

I have been doing business with Vistaprint for about 4 months. Now, I'm not able to access their website to cancel my subscriptions and I'm getting overcharged.

I ordered business cards and could not get on their website to verify order. But I still get emails with an account number but no cards nor any way to contact them.

This is a reverse complaint. I have been doing business with Vistaprint for over 4 years and all of my products have been received in good condition! And for the person who paid for shipping for their free cards, do you really think businesses will give free stuff away? Wake up and read the fine print! Maybe mommy and daddy didn't teach you how to read. Just ** a big one.

I ordered some business cards from Vistaprint and in the same transaction I signed up for their "free 30-day website trial." I understood that the website would cost $3.99 a month after that, if I wanted to continue. The next month, I see an unauthorized charge for $8.98 on my bank statement. It turns out that Vistaprint used the credit card number I purchased the business cards with, to automatically charge my card for the website. I was not aware the 30 days were up. I was not asked if I wanted to continue the website service and I never authorized my card to be used for the website - not to mention the amount was twice what I thought it would be if I had agreed to the continued service.

I have ordered from Vistaprint before and been pleased with their work. However, this time, I am seeing red! I ordered several items which came in a large box (one item was a small yard sign). The note cards and postcards looked like someone had thrown in a bin or mixer--they were bent, the corners were white and ragged. They had not put any packing material in the box to protect them. Most of the envelopes were bent. It was very disappointing and unprofessional. What is more disappointing is that several of the items were going to be gifts for family and friends. I am hopeful that the company will do something about this as I just recommended them to about ten friends.

I ordered business cards from Vistaprint. It took them 3 weeks to get them to me. And when I got them, they had this ** on the back of them. It states "business cards are free at www.vistaprint.com"! I paid $12.00 for these cards and now they sent me cards promoting their product on the back of them! What kind of ** is that? Now when I called to get a refund, they told me that they can only give me a credit because the cards were free! Give me a ** break! That is another ripoff people! The cards are not free! They advertise their cards are free, but is ** because they charge you for anything you do to the cards - shipping cost, glossy cost, and anything else you want done they charge you for! Vistaprint is nothing but ripoff. I advise everyone to not use them at all! Put them out of business!

I used a LivingSocial coupon to order 200 business cards, and tried out a website (ad stated it was a 30-day trial and could be cancelled at no charge if done prior to the 30 days) for $10.

Over two weeks ago, I spent over 1 hour picking and choosing a design for my new business cards. I finally placed the order and sent a check for over $56.00. But I never received my 1000 business cards! They claim that they never received the order and check, but it all went through over the computer. I know my check is out there somewhere (God only knows where). I didn't get the business cards that I thought were going to be here several days ago. I called the company, but to no avail, the conversation was useless! I will never try to do business with Vistaprint again. I've read other complaints, prior to sending this one. I am now very glad I didn't give them my credit card info, because I understand others have been ripped off $14.95 each month, which was not authorized! This company should be under major investigation by the IRS, as well as the BBB.

I bought magnetic signs from this company. At 60 days, the paint had begun to peel off. I emailed VistaPrint. I got no response. At 90 days, the paint had completely deteriorated. I emailed VistaPrint again, twice. I still got no response. I have attempted to get a contact phone number or other email address and find it impossible.

I ordered 500 magnets from Vistaprint.com. Within a few minutes, I received a confirmation email of the 500 magnets at the price that I had paid. Five minutes later, I received another email saying, "Congratulations for your Bonus Buy." This email said that they had doubled my order and charged my credit card a second time for this "bonus buy" that I did not place.

I got a charge for $382.80 on my checking account. When I order anything online, I always make a copy of the dealings. I cannot get a hold of these people. Apparently, I have ordered from them before. But I did not authorize anything recently. I received a phone call from someone about magazine subscriptions, but I told them I was not interested. They told me they would send me a letter in five days to review, but it never came. I am really ticked off. It is a good thing my retirement check had just been deposited to cover this.

They have terrible customer service. I ordered 3-day rush service. It's now 8 days later. They said they don't know when it will be shipped. Maybe they could check into it!

I tried to order business cards, and I received confirmation notice. The next day, I received a notice that it had been suspended. I talked with a customer service person and she walked me through the reordering process. Then, when I received another notice that my order was suspended, I became suspicious. I tried to call the customer service, but the recording said none was available until next week. It is a scam and a fraud. I have contacted the credit card company and nullified the charges.

Please remove this number from your fax list. Had lots of attempts but not able and had enough of your junk mail. Now will do. Bjorn.

Although I got a great deal on five t-shirts, two weeks later three charges were trying to be made on the credit card I used with Vistaprint. It was right before a hurricane was going to hit us and my card was declined at the grocery store. Thankfully my credit card company knew something was wrong and canceled the card, although they reinstated it long enough to pay for my groceries. I will never use Vistaprint again and do not recommend it to anyone!

A couple years ago I ordered business cards from Vista Print. That was a good experience. But now I cannot even get to their website- I get an Application Error message or an IIS7 page. I have tried Chrome, Firefox, and IE. Based on the complaints I have read here, something bad must have happened and Vista Print went down the tubes. I'm writing them off, & have used Zazzle more recently. Higher cost, but the cards were printed on good heavy stock with good colors. So, bye bye Vista Print...

The customer service person, Chanice, authorized a refund to my Paypal account. She said it would take 4 to 6 weeks to get the refund credited back. I waited 6 weeks and called back and they said it would be another 3 to 5 weeks. Conveniently for Vistaprint, Paypal only will refund for a claim within 45 days of a purchase. Obviously, Vistaprint knows this and made me wait thinking I was getting a refund until Paypals 45 day policy was up. Vistaprint are criminals!

I have been using Vista Print for awhile to order business cards. They had a great price and delivery was good as well. Then the owner of our company noticed that he had been charged a fee of $17.95 for a service called BusinessMax (http://www.membershipcenter.com/adaptive-marketing.aspx). He asked me if I knew anything about this company. I had never heard of them nor authorized them to bill the American Express I had used with Vista Print. I contact BusinessMax and they said I had clicked on their banner on vistaprint.com, but I did not. Vista Print denies knowing who BusinessMax is but BusinessMax said they got my credit card info from Vista Print. BusinessMax has agreed to issue a refund. I have yet to hear back from Vista Print. I researched this online and this has happened to others. I do not plan on using or recommending Vista Print. I deleted the stored American Express number from their system so that this will not happen again.

I've used Vistaprint for over 5 years now so I'm shocked at the way I was treated. I place an order over a week ago. The customer service person changed my design when she placed the order (business cards). Why I don't know. I received the order Monday and it was all wrong! I called in to explain and they gave me a small credit and said they would reorder and I would get it Friday. When the order still didn't arrive I called and they said the customer service person never placed the order. The supervisor, if it was a real supervisor, told me all he can do is place the order with people laughing in the background. No credit, nothing to make things better except give me more cards. At this time my client who I made the cards for is very upset and don't want more cards because she is changing the design. I believe that the customer service person never placed the order on purpose!

Makes me look cheap.Have never used them

I ordered a Website, business cards, postcards, pamphlets and t-shirts from Vistaprint about 2 months ago. All of a sudden today, they have taken 6 payments out of my account! One may be for the Website but what on earth are the others payments for? If I had known they were going to start taking money from my account without my permission I would never have used them. Is there anything that can be done?

Vistaprint persists in sending unsolicited spam emails to all my email accounts. I've "unsubscribed" dozens of times over many months. The emails continue to arrive almost every day. No company that engages in this kind of attack advertising could be considered ethical.

I paid over $30 for a "Rush" 3-day shipping of biz cards which never arrived. Now leaving on vacation (husband has an appointment with county officials, hence the rush order and fee) and still no cards were received which means they'll be heading back to Vistaprint as no one will be available to accept them. This was a poor showing of your delivery policy. I expect my credit card (under wife's name) to be duly credited for the access shipping cost and that you send me an email when you get this and for the cards to be returned to you. We want these cards but this experience has been a lesson learned!

This review is in regards to Vistaprint's web builder.

I saw the Vistaprint ad on my Yahoo sign-in page. I happen to trust Yahoo very much. I thought $3.97 for 250 business card was a pretty good deal.

There is no way to talk to anyone at Vista Print about questions or problems. No matter what the site says, nothing is ever free. When it says you will be able to use the 25% off coupon from your last order before order processes, there isn't. When it says nothing can be changed after order is submitted, and you agree--that’s it. There is no "submit" button. The site is very confusing.

I am a college student and Vistaprint is amazing to me. I know they have a call line and I'm not sure why everyone who's complaining hasn't called. Once and only once did my deal code not work and I called and told them. Within a day, I had the money they owed me back.

I can’t reach them, and there is no accessible toll free number to do any complaints. I decided to order their products via a promotion code, for a free virus protection and PC protection for my computer; when I finished the deal for ordering Vista business cards, which I have received. I haven’t received the free computer software. Also, I never got their name. I think it is called PC; please, investigate. The vista order was a promotional deal for receiving the PC virus thing.

I wanted to take a moment to put out a good word towards Vistaprint. I don't know if this is the place to do it but I figured I would try. I ordered two different sets of invitations for upcoming parties. I allowed ample time for shipping when I ordered; therefore, the longer shipping time was not an issue. I understood that custom orders can take time. When checking out, I took the extra few seconds to review each page that I was directed to and made sure that what I was agreeing to, was in fact what I wanted. It took little to no extra time, and ensured that I would not sign up for anything I did not want.

Having decided to respond to an ad "via" independent party site for 250 cards FREE with free stamp included, I clicked on the VistaPrint ad and commenced the process of designing a card. After having followed all of the prompts and finally ending up at the "check-out" page, I found out that VistaPrint is indicating that I'm to be charged $3.99 for the cards. Nope, that's not what was promised at the beginning. I then proceed to call the 1-800 number listed on the same page and after going through approximately four stages of prompts I finally have contact with a "live" person.

I was adopted and brought up by retired people on a fixed income. When My husband and I got married in our early 20's we had to work together in order for us to both go to college. I worked full time while going to school and I finally graduated with a degree in Early Childhood Education after seven years in 2004. We even had to refinance our house in 2006 after my father died or we would be bankrupt. My husband continued to go to school while I supported him and he finally graduated in Dec. of 2007. However in 2008 the housing market crashed and so did the economy. So my husband was unable to find a job, so I was supporting us both on a teachers salary and we were slowly going bankrupt.

Hi I've cancelled the subscription of website services but was billed continually for subsequent months. I did not receive any email feedback when I submit the online cancellation form as instructed.

I have used Vistaprint before and was generally pleased until this past month. Unless something changes, I will never use the site again and I will let anyone who will listen or hear about how they backed out of their supposed LivingSocial deal. Here goes: I have ordered 2 photo books using a LivingSocial $10 for $50 "deal". While Vistaprint was happy to take the additional money I spent on the photo books, they cancelled my order and did not refund the "deal". They did say they would issue me a refund for the money spent on their site, but when I inquired about the money spent on the "deal" and the promotion I was supposed to get, I got no response.

I ordered online one order of personal business cards. When I checked out, they sent me a confirmed notice of my order to my email address. Then a few minutes later, they charged me for a bonus order. I wrote back and told them to stop right away or I would call my bank. They have not replied to me . This happen this early morning online.

I wanted to place an order for 5 custom embroidered polo shirts for an upcoming convention where we were going to introduce our new logo. I had been sent emails as had others in my office who also have accounts) about the customized polos and we thought it would be appropriate. As we had been very satisfied with the products and services through Vista Print, there was no hesitation using them.

I'm not sure if this is "allowed" @ ConsumerAffairs.com, but I am actually writing in praise of VistaPrint. I have placed at least 6 different orders for business cards, each one a unique card layout. They have all been excellent quality, shipped according to or FASTER THAN expectations, and my customers have been 110% pleased with their cards. I can't speak to their customer service as I have never needed to use it. Perhaps I am just lucky!

I wrote a complaint about Vistaprint last week. I had a very frustrating time getting my Living Social deal to work, and really felt like it was a scam. I couldn't get a person, but they may have been because it was the evening. As an update, I did finally get the deal to work. The problem was, there was no place for a coupon code. I swear it wasn't there. The next morning, I returned to the site and tried again. This time, it was there and working. Really bizarre. I looked everywhere for that thing, then the next day, it was there plain as day. So, I did not get scammed. The deal did work. Vistaprint also contacted me today to rectify the situation, which is good. So, I wanted to retract my statement.

Vistaprint charged me $43 on a $33 order for "rush" delivery. My order (and money) was complete at 9:16 am, on Wednesday, 2011. And my confirmation email indicated that the order would be received on or before May 23, 2011. I didn't read that. Otherwise, I would have called back immediately and cancelled my order and went with someone else. Then, my money would have been better spent, and I would have had my product when I actually needed it. I spent 12 minutes trying to find a real person on the Vistaprint team. Finally, I had to act like I was buying something. Lo and behold, a real person came on the line. Ad nauseum I repeated my story to the agent, then to her supervisor, and then to the supervisor's supervisor to no avail. Literally, when I asked for his manager, he said he was and there was no other. But if I waited two hours, I could talk to a counterpart to him, which I would do. But I was not holding my breath for anything to come of it. He said, "Well sir, we already have your payment, so there is nothing you can do." This all took more than 30-40 minutes. This is a huge scam. I will not be satiated with "this is their policy". It is wrong and should be stopped.

I ordered several Living Social deals with Vistaprint. I paid $10 for a $50 worth of merchandise at Vistaprint. (I ordered three of these at various times before I realized that it was a scam). You do not get $50 worth of merchandise. In fact, my total order is only $3 less if I purchased it regularly. (I tried this several times, several different ways to see what the result would be). Basically, I paid $10 for nothing.

I have ordered products with Vistaprint before and was satisfied. So when an offer to buy embroidered polo t-shirts came from them via my email I jumped on the opportunity to buy 42 t-shirts for one of my clients. I looked at all the designs on their website to make sure the design I was sending them was not too complicated to embroider. In fact, we have actually had this logo embroidered on two t-shirts by a company in San Antonio, TX. And they had no problem with the order. Vistaprint has also used this logo to print on baseball caps and regular t-shirts and it came out just fine. So here's the problem: after waiting 10 days I got an email that my order was cancelled. What was bad was I was given no reason at all whatsoever. I had already received payment from my customer for the t-shirt so you can imagine how mortified I was. So I got on the phone with Vistaprint and they said all t-shirt orders had been canceled because of technical difficulties. The next day, I called customer service and I was very distraught and irate talking with their customer service department, they were no help at all.

I don't know whether this should be called a complaint, but I have one big problem with Vistaprint. A problem that they do not know about as I do not know how to reach them to tell them about it. A few weeks ago, I placed an order for business cards, which I received and used.

I ordered yesterday, 05 May 2011, a pack of 250 business cards and paid by VISA the amount of 17.15 Euros. I received the order details and I printed it. So far so good. Later, I received an email with another order with the same number above and, with not the 250 cards I asked, but with 500 cards and at 26.36 Euros. I tried quickly to cancel that order and sent an email inside their web page, but I didn't receive any answer and right now the order can't be canceled and states that it was already shipped.

Some charges showed up in my bank statements over a period of 14 months. I complained about it here, and Vistaprint refunded me fully within two weeks and sent me a letter of apology. Well done Vistaprint. Thank you for quickly correcting this problem for me.

I ordered black t-shirts with my company name, number, and address. The print did was not that readable so the shirts did me no good. When I called, they said that they could try to find me a good deal with another shirt but would not refund my $19.00 for the two shirts I ordered--which I cannot use. They would also charge me extra for any shirt I would get. I have dealt with them for awhile and been happy with the product. But not anymore. So much for public relations with Vistaprint.com.

I ordered some business cards from them. They had four types of shipping: Slow - $5.67, Standard - $9.52, Priority - $13.68, and Rush - $26.20. I paid for the priority shipping. The package was shipped on 4/20/11 from Columbus, OH (2 houses down the road). I still had not received it on 4/22/11 so I went to the post office. They said that the package was mailed "standard bulk mail," which is the slowest way possible. Normal postage would have it delivered within 24 hours from Columbus. I am losing sales by not having these business cards. I could have gone to a local printer and would have had them already.

In doing my taxes this year, I noticed that there was a recurring debit to my account every month starting from June 2009 and ending in July 2010. For the first ten months, it was $14.95, and in the last four months, it went up to $17.95. Upon further investigation I noticed that the charge was coming from a VistaPrint Club and that somehow, they sign you up in their fine print and charge you monthly. I really like VistaPrint's services and I hope that they make this right. The total cost is $221.30, plus the pain of dealing with the mess.

I've ordered cards in 03/24/2011, and I've already paid for this (order nr. **). I didn't receive it yet, although the dead line was on 04/14/2011. I asked for help from the Consulate of Netherlands but they said to me that they can do nothing to help me. It was the worst experience I've ever had in buying from the Internet.

What a shame! Caveat emptor. Buyer, beware. I've always found it interesting how a successful company can sabotage its future because of greed. I recently discovered a charge on my credit card from VP Rewards. I found that Vistaprint had been charging me for services I never received. Granted, apparently it was in the fine print I guess when we placed an order. And they claim that we checked the box for this service. But we never received any form of information as to what we were purchasing monthly for $29.95! No mail or email was received. It at least appears that they were keeping a low profile for what they were charging us for. The shame is that we've ordered lots of products from them over the past few years, but never again. Taking advantage of customers is so short-sighted like me. Just go away!

I absolutely love Vistaprint. I have used them for 85% of my business--from calendars, business cards, banners, pens, and engraved products. My customers love the items, and I love them. My order is correct and on-time with shipping. When I have called in, my issues were handled fast and correctly. Sometimes, the shipping is a little ridiculous and I wish that they would give more lead way with designs. Nevertheless, I am very pleased with them.

I had ordered checks from Vista Print in the past and ran out. I went online to re-order more checks. I was pleasantly surprised when the checks arrived over a week early. However, when I inspected the checks to make sure everything was correct, I realized that the checks were numbered wrong. They had printed check numbers that I had already used. I called customer service to see what could be done. I explained to "Carl" that I had specified (exactly as asked) what check number to start with. He claimed that the "check preview" showed a different starting number than I was saying and basically blamed me for the error since I placed the order online without assistance from a representative.

Vistaprint are as bad as a company can get, without being sued for it! They took my order one month ago. They said it will be delivered on the 12th of March, and it is still processing! Furthermore, they don't have a customer service representatives, no email to send your inquiries to, no telephone to call, nothing. Even if you want to cancel your order, they will not refund your credit. They will give you store credit, meaning that you will still have to deal with them again! Vistaprint is, by far, the worst online experience I have ever had, and I have had a lot of them! No sane person should make the mistake of dealing with those indecent liars.

I ordered return labels on December 21, 2010. Every time I log in to track my order, the delivery date is pushed out farther and farther. The delivery option says "21 days" yet my delivery date is now 2/24/11. That is over 2 months since I placed the order!

I was enrolled by Vista Print into a rewards program without my consent. Once I noticed it several months later, I called to confront them and ask for a refund. I was told on 8/19/2010 that I would receive a refund for the months of 3/11/2009 through 8/19/2010, totaling 12 payments of $14.95 and 6 payments of $17.95 which is $287.10! I have yet to receive my refund and it is 01/24/2011, 5 months later. They have record that they refunded the money, but the payments were never sent to my bank. I have called them numerous times and have records of their names and ID numbers.

I ordered a number of different calendars as Christmas presents from Vistaprint's Singapore website. They arrived in time for Christmas and I was pleased with the quality. Can you imagine my disappointment to find on giving them, that the company had spelled February, "Febuary". This is an unforgivable error for a company that produces calendars.

I order Holiday cards, with a coupon that I had purchased, and I got 2 more calendars. I received an email telling me that my purchase was to arrive on December 17, 2010, earlier than expected. The original delivery date was January 1, 2011, but that day also, has come and gone. Now, the cards are totally inappropriate, as they say Happy Holidays, which have now been over for a while! I wrote asking where my order is, but have yet to receive a response. This is the first, and probably the last time that I will do business with them, which is unfortunate, as I do scrapbooking and digital scrapbooking! This usually means lots of prints and books.

My credit card keeps getting billed for services that do not belong to me. I've emailed back and forth with customer service and they refuse to do anything. I keep getting billed for 2 separate amounts each month.

I ordered this website and was assigned a web address. I have a domain name and want to use that. At first, the website showed up on the web correctly. I have changed the name servers and now I can't even find my website on the web. I am not happy. This should not happen. I'll probably end up canceling the website and ordering another one from some other place. Oh, and I also have hosting, but what good is that if nobody can find me! It's hard to get to talk to a real person at Vista Print. That's a problem.