Vistaprint Reviews

I ordered my "save the dates" from Vistaprint. When they arrived they all had a white line going across the top and half of them had white dots on them. Clearly a printing error that could have been fixed if anyone was paying attention.

I've used Vistaprint many times. They were fine for invitations, etc. This past month I placed an order for custom shirts, got the confirmation email and patiently kept checking my account to see the status. Two days away from the est. delivery date I contacted them because the shirts were still marked as "processing" on my account. After chatting with customer service I was told that my order had been canceled. I never received an email alert and my order on my account was never updated to reflect the canceled status.

TOO GOOD TO BE TRUE CASE! This review is for Vista Print Promotional Products. If you want to receive the correct order, on time, and not be overcharged then STAY FAR AWAY! These people will make everything so easy to set up, send you reminders of things left in your cart, offer stupid crazy deals, and all. Once you place your order, you will never hear a peep from them again. You would be lucky to even receive your order. Customer service is a joke. A DL Hughley joke at that. Yep. That bad. Do your research. There are other companies. They may charge set up fees or a few dollars more but at least you will get your stuff and they only charge you once. Vista will charge you, toy around with your order, then 2-3 months later down the line, will start charging you small fees.

I noticed we have been charged $39.95 since 2009. Are you freaking kidding me. We didn't sign up and I call them and they said I did. This is $4,000 in charges. I am sick and so flippin mad.

I have been ordering from VistaPrint for the last 5 years. Their website is easy to use, the products are inexpensive, and customer service is very helpful. I'm glad I didn't read these other reviews before ordering from them because I probably wouldn't have tried. I'm very happy with my orders.

Extremely disappointed I have done business with Vistaprint since 2012 and recently started recognizing charges coming out that I did not make! Spoke to a customer service on three different charges and no one is able to see the charges as well disputes. Running a business is hard, I would never think when ordering things from a place that helps your business grow, as well ordering merchandise such as uniforms, cards, logos would steal from you. My business is my livelihood, the last thing I ordered was business cards and shirts and everything was low budget. After one wash the shirts started getting holes and the business cards was not worth $60. I will never do business with this company ever again! If you are looking for great results for that business to shine and stand out this is not the place. SIMPLY RUN!

I had made payment for a printed t-shirt on 10th Dec. 2015 which was expected to deliver on 14/12/2015. I got a mail that it will delayed but since 10 days I am still waiting for the order. Surprisingly I had ordered a local vendor in Delhi for one t-shirt and he delivered my order after 2 days and then I again ordered him 24 pieces after delivery, he delivered that one also. But I am still waiting for Vistaprint delivery. If I write about website, everything is perfect and it's easy to use website. Payment gateway was fine, product selection was good, and it was perfect for customization of my order. Overall everything is fine but delivery issue is a big issue.

I was just about to place my order, after spending a lengthy bit of time loading, adjusting, and ordering. But I became a bit worried, the process was too easy, and the price too nice. I decided to read some reviews. Thank goodness I did. I was about to use my mail bank card to make my purchase. I would have just died if they took all the rest of my money due to some stupid error or stupidity. Wow. Thank you everyone for your commentary. It really helped. as there is only 8 more days left until Christmas I do not need to be dealing with this risky company, although it was very tempting. I knew something was wrong. Close call.

I used the Vistaprint site for the first time to use their Cyber Monday 60% code. I had NO idea what I was doing. I thought I did ok until I received my product. I totally had screwed it up. They did nothing wrong. I reformatted the product then called customer service. The employee reviewed what I had done and said it would be great compared to the first trial. She then gave me the new product FOR FREE. There was no reason for her to do that but she covered me. That helps so much as I am on a tight budget which I think most of us are. I haven't received the second trial yet but I don't know how it couldn't be an improvement over what I did the first time.

I am very upset about my order. I placed this order on Dec 2 and got an email confirmation that my order would be processed and delivered by Dec 9. On Dec 10, I still hadn't received my order so I called your customer service dept. They said the payment never went through and my order wasn't even processing. I asked them why I hadn't received an email, phone call, or anything letting me know this. They said your company does not send out notifications for these types of incident. What?!?! That's crazy that you wouldn't let a customer know that their order is delayed for whatever reason. I needed these cards this week and had to scramble last minute to find alternatives. I think that it the worst customer service I have ever endured and I will be sure to warn everyone on all customer service websites. I suggest you fix this issue before you lose a ton of customers.

Please buyer beware, do not shop with this company. Vistaprint is based in the Netherlands. If you want a refund and let's say you no longer use the card in which you used to pay for the product, they will send you a paper check. Wait, no they will say a paper check is coming, however, you will never receive it! I've been waiting for two months for my so called paper check refund to come in the mail. I waited five weeks and nothing. I called in and the rep told me that they never sent it because of some mix up. I waited two more weeks and have not received anything. I called in today and the rep apologized and said they sent it to the wrong address and to wait 3 to 4 more weeks. Don't shop with this company. They are liars!!!

I am extremely disappointed in the way the company handled the offer it made for customized website designs. The company should not have offered a rebate on customized websites if they don't have enough designers and tools to do what they offered. Nothing that we asked for has been done, the designs are worse than the existing templates on Vistaprint. After the first communication over the phone, the reviews were taken not seriously at all. Talked with the staff, very nice people who are just overwhelmed with work and cannot concentrate on what they need to do. We already use Vistaprint to host the website for our company - Rio Hip Activewear - but we used their template up to now. It's been a big waste of money for our company, which was waiting for the website to be ready to promote Christmas sales online. Time is money and we spent money to waste our time and got stuck not being able to set up the new website for online sales before Christmas.

I have been using Vistaprint for years. Great customer service. If they mess something up, they are johnny on the spot. Great prices, customer service, love their live chat, great products. Ive used them for home and my business. Cant beat them locally. Ive order everything from greeting cards to shirts. I have used their website creator. Nothing awesome, but what do you want for $20. All comes down to great products and great customer service. Vistaprint you are Aces in my book. Don't let a few people sidetrack you. Great company.

Great site, easy to use, lots of options. Prices look very attractive. I bought more stuff than I intended to get originally. However, once you get all into it, prepare your special order and get to shipping. They ** you hard. I would not recommend using their service.

I planned a Retirement Party for my Father who served Indian Government for 40 long years. I ordered 50 Invitation cards on 21st November 2015. Expected delivery date was 26th November 2015. I had to rigorously follow up with their customer service for speedy delivery of cards. After 3 calls, on 25th November got delivery, after opening package got biggest shock of my life, I found only 20 cards instead of 50. When reached to Vistaprint customer care got to know that rest of 30 cards will be delivered next day 26th November 2015. No One from Vistaprint bothered to update this in advance. The more I spoke to customer care executive about their excuses for this delay, the more angry I became. I wanted to shout and yell but controlled myself to wait for another 30 cards next day. On 26th November 2015, after lunch I had to follow up again and this time it was end of all my expectation!!!

Vistaprint service had been riddled with issues. I ordered 53 postcards to be mailed by Vistaprint to my friends/family. I was charged for 100 and when I asked I was told I could not have the extra 47 and that they were going to be thrown away. After talking to someone on the phone they did comp me 50 postcards to be shipped to my house. These extra 50 were not on the correct paper. I called again to have that corrected.

I ordered a small quantity of 5 x 7 cards. Had to call 4 times to get an upload issue resolved. Some of the service reps didn't speak English very well and it was difficult understanding them. When the cards arrived, the size was incorrect. I ordered a 5 x 7 card. The finished size was 6 1/2 x 7 1/8. The printer's color bars were visible on the the top, and a registration mark on the bottom. Since this was a rush, I didn't have time to reprint, so I had to trim each card, top and bottom by hand.

I contacted Vistaprint by phone to pay for a month of web site as it wasn't working online. After explaining to the staff member that I wanted to pay for a month of my website she then told me that paying for a year was cheaper. I could not afford to pay for the year as I am a mum with no job just trying to start a business & told her the month was all I wanted.

LYING THIEVING B*STARDS! Gave me business cards that were faded, alignment all over the place with frayed edges. They can't refund me as they "can't find my account" even though I paid with PayPal. AVOID LIKE PLAGUE! LYING THIEVING B*STARDS!!

I ordered checks with them and they put extra number on my bank account. It was the first and last time I ordered from them. Bad service.

Our website has not been working since August 7th. After hundreds of calls and hours on hold with Vistaprint customer service our site is still not working. We have a contact page that customers request our service. When the customer fills out the contact info it is supposed to come to our email so that we can contact them back to schedule their move. But we don't get an email, resulting in thousands of dollars in lost business. Today is November 11th and it still does not work. Shame on Vistaprint.

I ordered some business cards that were not what I expected (they were shiny instead of matte) even though I ordered matte. They told me that since my last order, their standard matte stock had changed, but the rep worked with me to find a solution and had a new set made and sent to me free of charge. No hassles, no questioning the issue.

I ordered invitations and return address labels and address closure stickers. The worst quality of paper used. The address labels were so thin and the lettering is hardly legible. The ink is inconsistent on the labels were faded! The quality of the invitations was very cheap! Thin floppy paper. Would be embarrassed to mail this out and they went straight in the trash! Never order from this company! CHEAP CHEAP work!!

Customer service is soo bad. Every time I order say have coupon, they say I can't used.

I have ordered Business cards and a t-shirt from VistaPrint and waited too long for receiving them. After one month I got the t-shirt but not the cards so I asked about the reason why it was taking so much time and the chat host just answered that she apologize and that she placed a new order (for the cards). After another month the order still didn't came so I contacted again and the chat host said that it may be an error in my address I said the t-shirt arrived so the address is not the problem. The answer: "We have no way to confirm if you received the items or not ... Bla bla >> It is not the same facility so I will place another order" and she promised I will receive the cards before September 30. It is now November 3rd and still nothing. I contacted again and the chat host said that a refund for the business cards will arrive shortly but nothing came since this morning. I am usually understanding but...

Horrible services. Why website has crashed several times? I've been triple billed during my busy season (which is winter) as a furnace company. Spontaneously shut down. This is cost me several thousand dollars. No one ever calls me, emails me, contact me to let me know that this is happened. I don't know why anybody would ever use Vistaprint. If I wasn't so busy trying to run my business independently with no help, I would have cancelled now. I don't know who's dumber, me or Vistaprint. I hope someone reads this when making a decision on whether or not to go with Vistaprint. I don't recommend it.

Vista Print was apologetic and did the order for me for free. Of course, I am extremely satisfied with the solution so much so that I will be doing my outside banners with Vista Print. They pride themselves on customer satisfaction and I have experienced this first hand.

I had placed an order on 27-09-2015 11:43:41 for 3 Polo T-shirts with 100% payment and was intimated delivery within 10-12 days. I called up customer care on October 13, 2015 to inquire about the status. I was informed that due to the stock issue the delivery has been delayed and will be surely delivered before 31st October. However again on October 23, 2015 for status, the company is coolly informs me that the stocks would not be available and thus they are closing my order, there was no acceptance from me for the same. But they have closed the order and says that the money has been refunded but I have not received as of date.

VistaPrint created a T-shirt as described, with an easy-to-use website. I was worried it wouldn't come out as exactly designed, but it did! I was even able to customise the template and add an extra picture on the back for a small fee. I paid for the fastest shipping, and instead of arriving on the Friday it arrived on the Monday - I was disappointed with this, but VistaPrint fully refunded my shipping fee very quickly! Excellent customer service! In the end this saved me money since I effectively didn't pay for any shipping. I will use VistaPrint again because of how easy-to-use the website is, and how good the customer service is if something goes wrong. Highly recommend!

Signed up for free 30 day website trial, cancelled it two hours later. Looked up my domain on Icann and it was owned by Vistaprint. They said that I bought website builder, when it was a free trial, I never paid. "THEY ARE CHARGING ME TO BUY MY DOMAIN BACK FROM VISTAPRINT"!!! What a scam and "it is a business" for many to sell your domain to another company who will turn around and sell it for hundreds or thousands back to you because you have no choice but change your name. Which is horrible if you have already started having things printed up!

I was looking for a specific theme for 1st Birthday invitations (Penguins & Polar Bears to be specific). Vistaprint didn't have these at all. So I emailed them just letting them know, not expecting them to email me back, not 1, but 3 different Penguin & Polar Bear invitations for me to choose from. They made them up for me within 12 hours. Then I continually asked them to make little changes (like add a space for a picture, add snowflakes, add a border to the picture, etc...). They did everything I asked in a timely fashion and were always so nice and cordial. Very professional!!! Love them!

Ordered address labels. When received, they are completely illegible. Cannot locate an address to return them. There is no excuse for this absolute absence of quality control!

I ordered 3 photobooks with photocovers. The books arrived with lots of blank pages and a blank cover. I emailed Vistaprint, they apologised and sent me a website credit to try again. I tried again, thinking it was a one-of mistake. The photobooks arrived, again with blank pages and a blank cover. I emailed them, and again they wanted to give me a website credit. I told them I wanted a refund as I did not want to waste my time on a third occasion. Vistaprint emailed back "Meanwhile, to guarantee your satisfaction and with regard to your refund request, I kindly inform you that you will shortly receive an automated email containing a Web Form link." I never got this email.

I'm shocked beyond words. Well not quite, as I'll make some words here. Your prices and policies are legalized bait and switch, long ago outlawed in our land, but as you are finding, quite effective in garnering huge profits from unsuspecting shoppers. Can I go on? Back in September of last year I ordered a second batch of business cards. They came through quickly and nicely, just as described. What I object to is the labyrinth you lead customers through to extort a wholly unreasonable price by starting with a half price, or even free offer that quickly escalates far beyond reasonable, competitive prices to what can only be characterized as highway robbery without a gun.

I created a brochure design on Vistaprint’s website using my company logo and template. After placing my order with them I asked for a digital copy of the document and they refused to provide it. This practice is unacceptable and should be illegal. How can they become the owner of my design without my permission? When contacting them on the phone the representative was rude and had very little interest in providing an explanation for this practice nor did he seem to care if I remained an ongoing customer or not. I would advise anyone looking to create designs from scratch use another website to avoid such terrible behavior.

Since about 2 months, I was paid for this cheating company about 150 to design my website for my small business, but unfortunately till now after spending a lot of time through calling and emailing them, there is no any change. They not do their duty and neither return my money.

NEVER EVER USE THIS COMPANY. We organised a website through this site with the monthly payment option (£9.99). They took over £200 from my account in the 2nd month. After speaking to many different people and being told many different things in order to arrange a refund, ranging from a form needs to be completed to action it and the refund has already been actioned. 1 month later we are still waiting for the money!!

We recently ordered business cards at Vistaprint for our new business. The contact information has not been published yet. A few days after ordering the business cards we started receiving calls and mail to our business. No one except Vistaprint has that information so it must come from them.

I ordered 500 business cards and a card stand for a table in early July because I had plans to go to Reykjavik at the start of August and wanted to have cards to hand out. I ordered early because I know shipping to Iceland can take a little extra time, especially if items stop in customs. The card stand arrived swiftly, but alone. I gave it a couple more days then contacted Vistaprint. To my delight, the person I spoke to seemed friendly and accommodating and told me she'd reorder and rush the order free of charge. The time a "rushed" order was supposed to take was still the same time as a regular order would take, and it seemed it might not arrive on time to come with me to Reykjavik in August. Needless to say, they didn't arrive on time. They didn't arrive at all.

I ordered T-shirt and Caps for my product launching. Both items they printed with inferior quality printing. I took up with them for correction and rectification but they told their system is automated - as a result nothing can be done from their side. I am surprised how a service provider respond this way. Please do not give any order to them.. otherwise you have lose your hard earned money.

I placed an order of three products on 25/8/2015. I have received two items from the order. The third which were pens for part of Bridal Party Gift bags, have not arrived. A problem with damage during production caused a reorder to be done. The 24/7 number in the email advising of the reorder 0800 496 0350 is not connected. Promise that delivery date would not be delayed with: "You will receive the replacement order within the delivery time as chosen by you for the original order". Original order stated "You can expect to receive your order in 10 Working Days". This was from 25/8/2015. I have called their website help 1800 number. They don't have tracking details on pen orders out of Netherlands.

I have a LOT of orders and many employees. At times we have to let an employee go and over time we have had a few items which we no longer wish to re-order, or that were made wrong. Vistaprint will not delete these old items from my account, although they were paid for a long time ago. I REALLY HATE to see old employees still listed on my account, staring me in the face as I try to re-order. Plus just the hassle of sorting through all these bogus products. Maybe they think I will buy more if I have to look at them. If they just wanted to keep a record of past purchases then all they need to do is hide them from me and just keep them in their own database. I am looking for another supplier now. Their girl on the phone was just all too eager to delete my account rather than help me.

I ordered three different orders, paying ridiculous shipping charges for each separate order. The issue was that all THREE orders arrived in ONE box. That meant that Vistaprint pocketed TWO of the THREE shipping charges by combining my three orders. I called customer service and they said that Vistaprint was doing me a "favor" by getting all three orders to me more quickly. I replied that was "nice" but I would then like the other two shipping charges refunded. They complied. I should not have had to ask. I will not be doing business from them again. They also bombard you with offers as you simply try to check out. I've found it best to decline every offer, check out, and then you'll be offered to double the cards, etc., you offered for a fraction of the cost of the original order and not pay additional shipping, either.

In October 2014, conveniently during litigation, our former website server "Vistaprint" blocked and knocked down our website all of a sudden with no warning. Our website name was **. We became aware of it because we received an email saying that "our request" to cancel our website was submitted and scheduled for cancellation that same day. We never did such a thing. Immediately after, we were not able to access our website or retrieve any of the information contained which included hundreds of total hours in writing and creating the website. They had already cancelled it.

I ordered business cards from Vistaprint and the order was handled with no issues. I was pleased with the transaction and my cards. Then I started getting phone calls from all kinds of businesses wanting to sell me advertising space for my business. And mail from all kinds of companies asking me to order things for my business. To say that I am displeased that this company sold my address, phone number, and email to a bunch of different companies would be putting it mildly.

A 50% promotion code was due to end on 24 August. In fact it was not available at 21.30 on 23 August. Postcards that should have cost 8p each in fact cost 10p each. And that had increased to 14p each by 22.30!

I love Vistaprint. Many thanks to Scott ** and the design team who built my website. I am offended at an email that I received stating that my credit card was declined. Not true. In July I bought a premium 1 year package, which will become due in August of 2016. My blood pressure was elevated for no apparent reason. Customer service was so sorry for any offense and stated that the email was automatically generated. Regardless, I gave them only 3 stars for my inconvenience, otherwise, I would have given 5 stars.

Business cards were supposed to be delivered within 3 days, on Friday. They called one day before (on Thursday) the expected delivery date to tell me they had been sent to the wrong address and would arrive 4 days later (on Monday). I had to leave on my business trip on Saturday without cards as no one else could print the cards on such short notice. This is not a serious company; they should not be trusted with important business.

Vistaprint is truly incredible. I have used them for nine years purchasing business cards, letterheads, note cards, over-sized and standard size postcards, large banners, yard signs, envelopes, return address stickers, and coffee mugs as a volunteer for several non-profit organizations. I have always been pleased with the product and delighted at the cost. My most recent experience is the most meaningful. This week, on the evening of August 11, 2015 I got assistance from their customer service people in Jamaica in designing extra large postcards to be printed in full color on both sides. I maintain a list of 378 names and addresses in their system, which I used to address, apply postage and mail these cards.

I was waiting on a package from Vistaprint for 2 weeks. I wasn't in a rush to receive it, otherwise I would have dealt with the situation sooner. I called customer service and was speaking with a rep within 1 minute. She quickly and politely tracked my package and saw that the post office had received it in Atlanta but never forwarded to Alpharetta where I live. She apologized for the mix-up, reimbursed me and shipped me a new order completely free of charge. Very good customer service experience.

I had a relatively small order with Vistaprint. After a few weeks I noticed it hadn't been delivered. I checked my order history on their site. It showed "Order held pending payment". Payment had been made by BPay. I contacted Vistaprint and they requested I send documentary evidence of payment which I did. They then sent an email asking why I had sent the evidence. I advised because they asked for it so they could release my order. They replied asking me to send evidence of my payments... and so it went on. After the first round of emails, they had the audacity to send me a survey email asking whether I was satisfied they had resolved my order delivery problem. I have now given up. Stay well away from Vistaprint and their incompetence.

So happy with the product and time it arrived. I will be ordering more in the future and telling everyone I know how pleased and impressed I am. Thank you so much.

I've used Vistaprint numerous times for banners, business cards, and other pro tables. Quality and customer service has been spot on. I always recommend to friends. Somehow I think the only ones on here are the ones with complaints. The ones with amazing experiences don't take the time to log in and tell you. I am venturing into a new area which is t-shirts. We'll see if they live up to low cost vs. great quality!

Sold my card information to a fake online reading service which is impossible to get a refund. I made one order with Vistaprint and soon following I noticed an additional charge from finetts.com. When I called Vistaprint they knew what was up and had the attitude of "well you can't absolutely prove it was us." This was the rare time I actually use my card and the transaction came a hour after Vistaprint charge. When I googled Vistaprint and this situation I was blown away at how long they have been running this scam. Avoid them and I encourage you to file a report with CFP if this has happened to you.

After using website for a year at reasonable cost, I stopped usage but after 6 months went back in and they had erased everything but said I could rebuild it for 200.00. Now in May 2015 they slammed me for 27.95 for website I don't have. Run from this company as the lovers of money have taken over a once decent co.

I have ordered from Vistaprint for years and been very satisfied. Maybe a new CEO took over or they were bought out, but they certainly are on a downward spiral. It used to be easy to create your own products online - uploading images and resizing them. Now you have to waste your time contacting customer service because the customer cannot perform even the most basic editing. And the way they count shipping days is you order one day after 6:00 pm and wouldn't you think the next day would be Day 1 of Day 8 delivery? No. Vistaprint counts the next day as Day 0. In what world do they live? Sorry, but this is definitely my last order with them. Tired of wasting time, trying to understand people who do not or speak English and just generally, horrible customer service. Sorry to see yet another once-great company bite the dust.

I've been ordering business cards with this company since I started my own business over 6 years ago. I had to place my third order for more cards last week. The woman that helped me sounded a bit inexperienced so I was worried but she did locate the business card I was looking for. I had a weird feeling about the order so I asked her to read back all the info that was on my card. She did and it was all correct. I received them yesterday and they are a old business card that I never use because I've since changed the company name.

I screwed up my banner and had the wrong website as I forgot we had changed it. I called and they not only reprinted and sent me new ones within a week, they didn't charge me even though it was my bad. That is customer service. That is a great company!!!

They brag about having the cheapest price. During the whole process editing they show the price for your business card. They show prices very low. HOWEVER, when the shipping selection comes, they charge a ridiculous fee of 5 dollars to delivery 50 business cards in 8 business day! I felt cheated with this. I didn't want to spend more than 5 dollars on this cards and, because of the shipping, the price simply doubled. Also, the interface for designing your card is horrible. I just decided to use it because I thought it was cheap. If you are looking for making a business card DON'T GO ON THIS WEBSITE. Go to one with a more decent interface and fair costume treatment. Like us.moo.com

My first order was right on and colors are still fine after one washing. Ordered two more as Christmas presents. The large one was the same size as the medium so I called. They were really nice and are replacing the shirt at no extra charge. The new shirts have a chemical smell to them (probably the ink they use) but it goes away once it's washed. For the price and free shipping you can't beat the quality of what you get. I'll be buying from them again.

I was rather surprised to read so many negative reviews on Vista Print. I placed an order for the first time with them for Business cards and Brochures using their website and a little rep. assistance and everything was 100%. I plan to reorder.

I wanted to commend Vistaprint on their excellent service and products! I've ordered a number of times from Vistaprint. The first time I was hesitant to order on-line from a company I didn't know, so I put in a small order. The first order the service was excellent and the product met my expectations, so I ordered a number of times from them, including a website. Their website is so easy to use, and anytime I've had to call them I get prompt and helpful service. Setting up a website with them was a breeze. Their products have always been good quality at an exceptional price, especially if you get a sale, which is important to a small business like mine on a limited budget. And I just received a notification that my order from yesterday was already shipped today (which is what prompted me to finally write a review for them). I don't have one negative thing to say about Vistaprint, and highly recommend them.

I ordered business cards on July 8. The time to delivery was 8 business days which seemed like a lot but I was being patient. The order was due on July 20th. No delivery came. I called VistaPrint to see what happened. The person I spoke with did not know the difference between UPS and USPS. Apparently what was going to be a UpS delivery turned into a USPS delivery. The date was extended to 10 business days. Still have no cards. In the meantime I placed 8 online orders from different websites and they all arrived days ago. I'd say that VistaPrints needs a new person in charge of delivery. I will no longer order from them and will warn my friends against doing so also.

I have been very happy with Vistaprint and their products I have ordered. However, I am less than happy with their customer service at this point. I ordered a banner however, because it is mailed in a tube. They apparently no longer deliver tubes to box numbers. I do not have postal street delivery and pick up my mail at a post office. I talked to the initial customer service rep, supervisor and manager and was finally told they stopped tube delivery to box numbers because some postal workers were leaving packages outside and they were getting stolen. I finally had to ask a friend in another town if I could have my order delivered to her address. I am less than satisfied with this arrangement. However, at this point I need the banner and can't really afford to have one made locally.

Vistaprint is awful. They say satisfaction is guaranteed each and every time but if you are not satisfied they give you the run around and you have to explain your situation again to someone new. They feel like they can ban you from ordering if you're not satisfied too many times, but who's fault is that?! The company is not all it cracks out to be and they have sent me other people's projects/orders!!! Confidentiality is definitely not a priority either! AVOID THIS COMPANY!

We ordered 8 shirts but received 6 of them. The quality of the shirts was so poor and made small. The car magnets are awful, so cheap. Tried contacting their customer service without success. Cheap, no receipt, no services once they have your $.

This is my first time ordering from Vistaprint and I was admittedly leery considering so many bad reviews, but my order was exactly what I wanted and came within the week. The promotional pens I ordered work well. The print is highly professional on all the products. I have no complaints whatsoever about this company and will definitely order from them again.

The text on the first batch of cards was not centered on front or back as it should have been. Ink on back wasn't even, so some lines of text were darker than others. Second batch - color wasn't right and ink uneven. Third batch they sent glossy instead of matte. Fourth batch had half with text not centered properly & other half centered correctly but once again, ink was uneven on text on back - so look very unprofessionally done. Vista told me on two occasions that they have no quality control in that no one checks orders before they go out to see whether there are problems because they just have too many orders. Had an okay experience with design dept. but printing dept. is the worst. Would never recommend them. They're sending a refund.

The poster I ordered came with a horrible shadow. When I tried to tell them this, they told me it looks like a poorly scanned photo. After I told them I made it on Microsoft Publisher, they told me the file had a shadow. However, I saved it as an 18 MB GIF file, and there is no shadow. I printed the same image out at a FedEx Printing Store, and it came out clean and crisp, hence I thought I'd save money by printing the same file through Vistaprint, and boy was I wrong. They wouldn't offer me reprints, or give me credit to apply it to maybe another product that may or may not look like crap.

Vistaprint is on point. I like the people. We made a mistake. We fixed it. Got new hats and my shipping is always on time. Used them for my signs, worked perfect. Only thing is waiting on refund for bad products. Hopefully today. Please god hopefully today.

I did not ever deal with customer service because the product I received was perfect. I ordered 100 thank you notes with envelopes and the price was great. I received my product 6 days before the expected delivery date. The card stock was nice and my photos were sharp. Very impressed.

Disgusting service. I contacted you by telephone and advised your customer care man that I had just received your order this evening to find that you had sent me key rings and not luggage tags, as ordered. The man was obviously confused and I had to repeat myself. To add further insult I was kept waiting for some time while he spoke to a colleague. He returned with a request that I send pictures. I asked to speak to a manager and was kept waiting for a further time, after which I disconnected the call. Extremely disappointed with Vistaprint service. Appalling service - Vistaprint clearly don't trust their customers and accuse them of lying if reporting a problem with an order. On closer inspection of the tags I see one has a smudge mark, and I suspect the quality of your items is inferior, and would not last long with handling! I require a swift and satisfactory response.

Worst services ever. They are fraudulence services. You will just lost money and time, and all what you get is frustration and upset. If don't believe it, read their term and condition about their product: printing is without any warranties of any kind... They mess up the whole business cards, the printing quality like junk, the back and the front on one side (I wonder if they can read). Ugly and terrible experience. Please save you some trouble for other printing that are known what they are doing and reliable.

After second time using Vistaprint, this is the second time which they have failed to meet the promised date, and have since found out that the delivery has been returned to Holland even though no one contacted me.

I purchased 500 business cards with a free holder (campaign) but did not receive the holder. I was very dissatisfied as I would have purchased the holder separately was it not for the campaign. The cards were nicely done though.

I made the grave mistake of ordering a ** banner from their crappy ** website. Needless to say, it was too simple and tasteless with little to no style. They offer you (X) amount for the banner then they sneak in many extra costs as you try and check out. When I finally finished the ** process of my order, I had piss-poor choices for delivery time. They told me it would be at my address in one week and it wasn't. In fact, it wasn't even made because they have cheap lazy Mexicans and Asians in sweat shops that can't work fast enough or produce a solid product. I'd seriously suggest that your order it locally or from another company. They suck fat ** that's covered in **.

DO NOT GO THROUGH VISTAPRINT! I'm not complaining about the product because I never got them! After speaking with countless customer service representatives via phone and email they determined my order had still not been processed or produced...28 days after I placed my order. I asked for a 100% refund, which I was then told could take 15 days to a month to process! I will be watching my account and waiting for my refund. Save yourself and go anywhere but Vistaprint for your promotional needs!

Attempted to use Vistaprint for a smaller departmental job with my company as opposed to our usual printer, because Vistaprint's prices are hard to beat. Apparently you get what you pay for. Their design template (brochure trifold) was completely incompatible with their online proofer, which shouldn't have been the end of the world, but their customer service simply cannot support specific design questions. After two long calls, the customer service reps were clearly completely incapable of understanding my layout concerns.

Thank you so much for the amazing customer service you provided. I had a typo on an order and it was replaced immediately and free of charge. I sent several emails to which all were promptly responded. I will definitely use your services again.

They have horrible customer service. The first time I ordered with them the person I dealt with was really great. Then the last time they had the worst people. The chat rep instead of answering questions just exited the chat and when I contacted them through email no one wanted to reply back.

Honestly these people are the best. Fast turnaround service, amazing quality, great customer service, easy to use and professional website. They even save your purchase history no matter how long and you can do a quick re-order. They're the only company I am comfortable using for my conference. I'm so serious, I made a mistake 3 weeks ago to order with WORDAN. It was the worst decision for me. I picked 24hrs shipping AND STILL WAITING 3 WEEKS LATER WITH FREAKING WORDAN. It's so annoying, I hadn't read reviews on wordan before trying them out. But anyways this review is for vistaprint. I quickly decided to make the same order with vistaprint, It was shipped within 12 hours of my order and I'm due to receive it in two days. I've been waiting for the same order from wordan for 3 WEEKS. Beware of wordan but anyways, kudos to Vistaprint they really are the best.

I just paid for 1000 business cards. The name, Edwards Fix-It-Shop, was off-center. The last name was typed over and I gave two phone numbers and got the first three numbers to one and the last four over. I am very disappointed and I feel like I should either get my money back or new business cards.

I ordered two sets of address labels for $7.49 per 140 labels for a total of $14.98. Shipping cost $4.99. For a grand total of $19.98 taken from my account. I paid thru PayPal. The labels arrived but I had to pick them up at the post office and pay for the shipping again!!! I asked the post master about and she told me that Vistaprint did not pay to have them mailed, they COD'd them. So I had to pay $1.40 to pick them up!! So that makes the total shipping cost at $6.39!! The actual cost to have them mailed to me is .70 each package for the $1.40. So basically I was completely ripped off out of $4.99. I will not be doing business with them again!!

About 2-3 days after my purchase with Vistaprint my card was fraudulently used. These are international charges that take forever to investigate. I rarely purchase anything online just because I'm afraid of something like this happening. I WILL NEVER USE VISTAPRINT AGAIN!!! AND I WILL TELL EVERYONE I KNOW NEVER TO USE THEM TOO!!

I ordered 500 cards from Vistaprint figuring given all their spotlight in the media it would be a quality product. I found the design interface to be confusing and never really could nail down the design I had in mind, but eventually gave up and just ordered what was on my screen anyway. I even paid extra to have a higher quality print and card stock used. Well... it became clear on the checkout process Vistaprint doesn't want to just sell you business cards. You have to click through page after page after page of additional offers for everything from pens, to t-shirts, mugs... etc.

I ordered birthday invitations for my daughters first. My order came out to $30 including shipping, for 30 invites and 20 envelope stickers. I did get them sooner than expected but all but two invites have random color dots on them, there's pink and blue small ink dots spread throughout the invites. This was my first time ordering from them and my last. Knowing they have this low of a standard for their customers really turned me off. I was actually thinking of using them for my business marketing materials but if they can't get a very simple invite correct I would never trust them to provide marketing materials or a website.

I responded to one of the multi-scattered Vistaprint ads offering 100 cards for $10 + SH. I applied a $5 Vistaprint rebate coupon from elsewhere on deal (something) and clicked free website offer and mistakenly clicked mailing labels for $8.95 located in the lower right-hand corner adjacent the submit button. When I received my business cards (very nice) I was shocked by the total on the invoice. $32 had been applied to my charge card! I called VP right away, asking they deduct the mailing labels $15.

Cards was send but no receiver was found and that's not true bc there were people waiting for it. I paid with a card, they refunded my money to a check and that takes two to five weeks to receive. Terrible, no good company. A whole month or so going back and forth with them.

We purchased a stamp from them - it came no problem. When we ordered the stamp, I indicated that I would be interested in receiving information regarding their website creation for our company and they were offering "1 month free". I never heard back from them so thought it was a service that they had decided to drop it from their line. This month, they charged our corporate credit card with a charge for $5.65 - no invoice, no breakdown of the charge was sent. So, I called the "no customer service dept" - who transferred me to the "no customer service - website dept," who proceed to tell me that they see that we have never used the service and they would be happy to cancel the account but need my husband to call to cancel the service, really??? Needless to say, I will never use this company again and will make sure to tell anyone I know the same.

I purchased Facebook ads for $24.99 because it would reach 5000 and plus people. False. You're just posting the facebook postcard that I/you created only on your personal page, not your business page. What's the point?

Too good. I ordered 50 test flyers prior to making a big order! I sent same file to the local printing office and got much better quality. VistaPrint's customer service even worse than printing quality!

I think your products are at least average to good. Your pricing is definitely good. Your shipping prices are way out of line. I see where the bulk of your profit lies. No way should ANYONE pay $4.00 to send 25 checks. Especially when it takes almost two weeks to arrive. Other than shipping prices, you have a pretty good thing going.

I placed an order for return address labels on 3/16/15 for sending out Save the dates and invitations for my wedding. Did not receive my order by Est. date so I called. They told me that no tracking number is showing so they don't know what happen. They offered a refund on the shipping cost only and resent my order. IT IS 4/9/15 AND I STILL HAVE NOT RECEIVED MY ORDER. No offer for refund of my money. They just asked if they can resend it AGAIN. I asked for sooner shipping than the 5 days. They said it could not be done. I had to hand-write 130 return labels. Should have gone with someone else that I can count on getting what I ordered when promised or in this case, at all. Will never purchase anything else from Vistaprint. Can't trust that you will even get it. Planning a wedding is stressful enough. Didn't need this on top of it.

Ordered 100 new business cards on the £4.99 offer. The cards were carefully designed prior to order but finished product arrived off centre with random lines included. The edges were badly cut and the paper quality was basic to say the least. Went to Goodprint instead - MUCH BETTER!

I was very excited to order business cards from Vista for my new business venture. They try to add-on extras, pop-ups asking you to add labels, and it's almost distracting. After 15 days, I started to really wonder "what the heck"? I must have not ordered them. Just be careful here. It starts out at 9.99 like the TV commercial... all lovely and helpful. But before you know it, it's $50 and you never get them. Only to realize that you got so distracted that you never ordered them... what the???

I have been ordering business cards, brochures, and signs for my small business for 3 years now and have never had a single complaint about them. One time I made a mistake on my business card and didn't realize my mistake until after they had shipped my cards out. The woman I spoke to on the phone about re-ordering new cards with the mistake corrected told me that even though the mistake was mine (I failed to proof-read) they would send me the corrected business cards at no charge. I've been a loyal customer ever since and I recommend them to everyone I know.

I purchased a Business Card design using the portal. Based on the description it looked good like design crowd but it wasn't. 1st the brief information is very limited. 2nd after you do the brief and hit the next steps that's it you can't go back and provide any file, examples or anything that you may want the designers to see after seeing the poor quality on their designs. 3rd their descriptions says custom design or at least a better one from the templates but the service results are worst than using the templates and the wizard. I went in after the 2nd round of feedback on which we put very detail changes since the second design was BaaaaaaD but I guess it's a robot or something maybe translating and doing automatic things since it did not do any of the feedback. I'm telling you we may use for printing but for anything else NO WAY!!!

First stage Complaint: Please send me your complaints procedure or I will report your company. My delivery has not arrived. I sent you an email about this. I received an acknowledgement as below:

I have had a website with Vistaprint for approximately five years, the first couple years I was receiving several inquires per month. The last year I have not received any contacts, inquires, etc. I would send e-mails requesting information from my personal e-mail that I never received. I would call, call, Vistaprint unsuccessfully, waiting on customer service for up to 30 minutes at a time; if and when I did obtain a customer service rep I could not understand or they could not assist me with the problems. I upgraded my service, still no inquires. Vistaprint would continue to bill me monthly.

WOW...I recently signed up for a free month trial for a premium website for my new business. Took some time and got site up and running. When it came time for the billing, I realized my new debit credit card would not accept recurring payments. They suspended my site, so I called to find out how I could pay them alternatively so I could continue my monthly subscription. After waiting approximately 25 minutes, and being transferred a couple of times, a customer service rep told me that there were only two methods of payment available... credit card or paypal. So I said, "okay... if I set up a paypal account, I can continue my service?" to which she assured me so.

Ordered cards on the 5th and paid for faster shipping as we needed them for SXSW clients. Called on the day it was to be delivered and they had no clue of where my package was or why it was delayed. Claimed bad weather, when we didn't have any bad weather and in the tracking I could see it made it to Austin the day before, but not to me or my office.

I order my business cards and my check clear my bank and they telling me that they are waiting on my check to clear. I gave them my check # and bank and a copy of my order. Also they telling me I order this in January and I order this this month.

After purchasing a set of 250 business cards, they try to get you to buy tons of other products. After carefully rejecting each one, at the very end they say "act now in 10 minutes to add these products with no extra shipping costs". One of which was "250 more standard business cards for $3.75." Nowhere is there any "see more information," "see restrictions" or even a "preview your order" button at all. It's an instantly, you click it, they charge your account automatically with absolutely no way of reviewing the order before hand. What they don't tell you is that if you made any modifications to those initial standard business cards, they just double your order, including all additional charges.

I have spent two hours creating my wedding photo book. I was saving each page as I was going. Then it crashed on me. I have closed and re-opened my account again and it was empty. I have called help desk and was told that it's my computer's problem and not theirs. Two hours of my life were wasted. Will never use it again. And will not recommend to anyone.

I designed and ordered business cards from Vistaprint. I received my cards and my card holder yesterday. They are spectacular, beautiful, and, more importantly, very impressive. Thank you Vistaprint. I LOVE my cards and case!!!

Vistaprint is a good way to get low cost business cards but you must be VERY CAREFUL in the ordering process. They have numerous and they TRICK you to order additional services than you want or need. Their free 100 business cards only come with the NOT FREE ORDER OF 150 Address Labels for $8.95, which is probably 3 to 4 times what you should pay. They make it impossible to remove the labels from your order no matter how many times you try to go back and try. You have to call the company direct on their 800 line and hold for 20-30 minutes to place the order directly to get the free 100 cards and even then they aren't really free, because you have to pay $4.99 shipping plus the hour or so you wasted in the process of ordering them. You would have been better off ordering them locally and paying retail and saving the extra 45 minutes drinking beer or watching TV.

Vistaprint should focus on helping customers buy what they want and not what seems to be for the current offer at the current time. After wrangling around (they did refund my account after I missed an offer swipe that I did not want) to reinstate the order - the cost of shipping magically rose by 20 pct. The line put forward by the poor chat advisor was my cookies and session cause the issue. So I removed my cookies - and guess what - it went up another 20% - asked for supervisor - told to email somebody at such and such address in Vista hierarchy.

My notecards, when I fold them, the printed layer wants to separate at the fold. It looks so unprofessional. Also some of the cards are crimped on the edge. I'm very disappointed. This problem did not occur with my first order. I don't know what you mean by “what are the consequences?" I only want to let you know why I might not be ordering again. Was it because they were on sale?

Order date Jan 30, 2014. WASTE OF MONEY. One would think with all the money Vistaprint spends sucking the public in to their site they would have the experience to print a usable business card. After the second time they sent cards with the main name FONT too small to read even though we told them it was too small. We paid for metallic which they left off half of the area where it was supposed to go. The $9.00 cards ended up $54.00 and aren't usable.

First of all, I'm a designer. I have a Big expo with lots of people going around all business - around 3,000. In February 2 I placed an order of 2000 business cards and 2000 flyers (yeah a lot). In my email, it said that the package was shipped and was going to arrive in February 16. Today is February 19 and did not arrived. I called them to see what’s happening with my order, and to track the packages. 8 minutes later they answered the phone and they told me that they don't have a tracking number. I really don't know with who the lady talked to, but I was really pissed off because they offered me reorder everything again without any charge and send me the package "via express" - the express that was going to take 10 BUSINESS DAYS = FRUSTRATING.

No issue with quality. I take a screenshot of my order before completing it then compare it to their invoice and find they over-bill almost every time. I'm starting to feel that it's a corporate, money grabbing policy.

The most frustrating morning with Vistaprint and not the first time. Complete incompetence at EVERY level up to and including the supervisor, Eugene. All I requested was to have mail forwarded from one mailbox to another. It took 3 calls and time wasted on hold listening to their ridiculous music to have them end up DELETING the mailbox with all of it's contents. Eugene told me they would have to re-create the mailbox and it would take until tomorrow night. Took absolutely no responsibility and wouldn't let me speak to his supervisor.

What is up with their 800 #????? -- all it gets you is a "free" cruise vaco. After the forced survey it disconnects you. I have a problem with order I placed 10 minutes ago. Said thank you ___ (some other persons name) and I wanted to get it corrected. So tired of 800#s offering free opportunities for getaway. But to get disconnected and not get your issue taken is complete lack of credibility. Last order with VistaPrint for me.

I am so upset today. Over the years I have noticed services thru Vistaprint keep going downhill with building web sites thru them. I started a second company and created another web site with them recently. Well as my business is just launching, my new website keeps crashing! Not what a new business needs!!! I've called them several times, they keep telling me how sorry they are and that their techs are working on the issue. Grrrr.

Very Poor - Could have made better cards myself. Useless cards. Paid €45 for good quality. Got crap. Do not use them.

I had my own card designed in the middle of December and I was due to take a premise for my business 1st February. Needed leaflets and all kinds of promotional bits. They did not get the card right with the three attempts you get to design it and the emails were very simple basic instructions that a 10 year old could understand. Once the 3 attempts were up and it was still not right I heard no more almost as if Vistaprint shut down. I made dozens of calls all around the world Tunisia, America, and more. I would just like to say the initial contact on the phone they are very understanding and apologetic but once through to a department they are nice and say they will do this and do that but don't do a thing.

I've been using this company for about 10 years and have ordered business cards, invitations, greeting cards, stationary, and postcards many, many, many times. Never had a single problem. Always exactly what was promised and what I expected.

I really love this company! All I orders came perfect with high quality, I used them for around one year and three months and I have no problem at all! My website, business cards and car magnets came perfect. I recommend them.

Do not order checks from Vistaprint! I received checks with an incorrect routing number TWICE! The customer service people are very nice, but they simply could not get the routing number right on my checks. Both times the routing number was the same, but it was not my bank. This was not my error. Sadly, the first time, I actually wrote checks on the account, which caused all kinds of problems. I was more careful the second time.

I ordered a set of business cards for a mortgage company on a Thursday - the 15th - and paid the 3-day express shipping fee due to an upcoming open house we were having. When I went back into the system to track my order, I was shocked to see that the arrival date wouldn't be until the 22nd and immediately called their customer service. I honestly was pretty rude to their representative in the beginning as I explained my situation and how essential it was I received those cards prior to our open house. She was patient the entire time, very sweet and knowledgeable of exactly what was going and took the time to explain why this had happened.

I have been using Vistaprint for over 3 years to print many different products for my church, business cards, postcards, banners, etc. Not only do they deliver exactly what I order, they are also quick to correct any error or dissatisfaction. I have had 2 bad orders in the past, one was incorrectly cut business cards, the other was a malfunctioning stamp. In both cases they were quick to send replacement products at no cost to me, with no hassle. I LOVE Vistaprint! On a side note, they have a do-it-yourself website, so if you do not know how to produce the artwork correctly, don't expect a perfect product. They do offer assistance to customers who need it. I get compliments all the time on the products I purchase, and I recommend Vistaprint regularly. Nothing but love here.

I am an email customer of theirs for 4 years. In the past 6 weeks they have arbitrarily shut down my email repeatedly. They say it is that I am sending out spam email so they shut my email off, and don't talk to me prior and won't tell me what email address reported the spam so I can delist the address. I have had double billing issues with them in the past.

I had some advanced questions for them about printing techniques and options and ALL of the customer service people I talked to did not have any knowledge to answer them. It seems they don't really know or understand the product they sell. I have since taken my business elsewhere to Printimidate.com because the pricing was comparable and the customer service was WAY better. They actually have people there that know printing.

The product that Vistaprint provides is excellent. I've never had a problem with my business cards and they always come back perfect, and just the way I designed it to be. My experience is not as positive when trying customer service when you have a problem. Recently I ordered a set of cards for my niece and a subscription was added to the order. I overlooked that subscription perhaps because it did appear to increase the amount I owed for the order. However, a month later I received a bill for $4.99 on my PayPal account. I was on hold for over 45 minutes before I was able to resolve it. The representative that I spoke to was able to help me but it was a very long wait just to dispute $5.00. Vistaprint apologized for the wait - but still there is no excuse for this. The website should provide options for disputes.

Not a fan of this company!! Did not like the fact you are not dealing with a person and because of that, business cards are worthless to use, very unprofessional looking and can barely read it. Not very good choices to use, too limited!! Will not use again!!

I was trying to reorder my business cards for my business and was told "no I could not". I was so appalled. In disbelief. When my cards we're ordered the first time, I was New at the shop I started so the owner decided to order them for me. I am a business of 30 years. When I called to reorder them I was turned down completely!

I co-authored a book, NO HOLY COWS IN BUSINESS: 9 PRINCIPLES OF BUSINESS. I ordered a T-shirt with the QR code on the left breast and the jacket image on the back. The grey option looking nice, so I chose that as an add-on. I paid, and the order was acknowledged with a tentative delivery date of 10 December 2014. The idea was to order more T-shirts if this was nice, maybe some mugs etc too. Three weeks after the date, I continue to get messages from Vistaprint saying my order is in transit, they are in touch with Blue Dart to ensure that I receive it soon. I complained, someone called to apologize & assure me that I would get my T-shirt soon. I wait.

We ordered invitations, custom made, for my brother's wedding. The product arrived, and it was cut incorrectly. THE WHOLE ORDER. It was an obvious botch. We called and couldn't reach a real person. Left messages and emailed. Nothing. The order had to be re-done. THE WHOLE ORDER. This company guarantees their product? I am disgusted with their service. I would have been better off throwing the money in the trash can, because that's where their product went.

When ordering my business cards, they said printing is 2-4 days free so what; printing should be free when you pay for cards anyway. Then they make you pay $9.95 for regular shipping not expedited so I would be paying $9.98 to get the cards from 5-8 days. For that amount of time shipping should be free. They set it up in a sneaky way, making you think shipping is free when printing is free WHAT? I did not order from them and wasted my time creating a business card. Don't deal with them - greedy and sneaky! Bad experience.

I worked for a company that contracts with Vistaprint to develop websites for SMBs. Our customer service experience brought to light some questionable VP advertising practices, resulting in much time spent disenfranchising and reeducating customers about their expectations. I got a glimpse of how the corporate structure serves itself at the expense, both literal & figurative, of the small business owner.

Although they were inexpensive, the business cards we received have a black edge on 2 or sometimes 3 of the sides. The pdf uploaded file was not centered correctly or set to bleed past the edges so this caused the defect. You can see in the image the white edge and the black border going around instead of the full color bleed required. We will have to go elsewhere to have these cards reprinted. Now they are not so inexpensive.

I ordered wedding invitations, menus and RSVP cards from Vistaprint. When I first received my order, the boxed looked like it had been ran over by a lawnmower and tossed around like a hot potato. I opened the tape carefully on the top and the whole box busted open! ALL sides fell down at the same time leaving a completely flattened box. In all of my online ordering, I have never seen this before. The envelopes had been on the top which were crushed because of the poor packaging. Each set of invitations, menus and RSVP cards were tightly packaged in clear wrap which made me forget for a split second about the crinkled envelopes. As I begin to open the tightly packaged sets of cards I noticed that every single invitation, menu and RSVP card had white horizontal/vertical lines and some areas looked faded like the ink was running out. Keep in mind I ordered all black (front and back) invitations with white writing. I could definitely not utilize these to send to my guests.

I spent days creating the book and now days trying to upload and order. I called them this morning waited 20 mins and then another 50 minutes on the phone trying to resolve the issue. They were unable to resolve it so asked for my number to have call back from the supervisor, STILL WAITING... Only reason I haven't told them to stick it is that it took me SO ** long to do the thing that I want a result, getting to the point I'd rather tell them to get ** and go and buy a gift which would have been less time and money in the first instance. DO NOT BOTHER WITH Vistaprint Photobooks.

I love to draw and paint, I found online Vistaprint. I hand drew a Christmas card design, got it printed up for family and friends. I never received it. Instead I got another business company. I have been unable to contact Vistaprint at all.

I ordered some greeting cards. The print quality was absolutely horrible. I contacted service and they agreed my file was fine and high quality. She was nice and placed an order to fix the issue. I was now passed a deadline but decided to order better cards anyway. I received the 2nd shipment and again, the print was not good. Black lines were choppy and inconsistent. I called service and was on the phone for 18 minutes to process my refund. It's clear that the quality isn't being checked.

Vistaprint might have offered a Free 30 Day Website Trial but it was not. And starting the day after my sign up, I had unauth. debits ranging from 3.99 to 176.99. I have to have my bank card shut off. It’s super maddening to locate the proper Help subject for online assistance and their phone hours are reticent. But I had so many charges I would have gone insane just trying to figure out by them where the heck they were coming from and why. I went thru all that time and dedication for really nothing. But I doubt my sites were going to be a mere $4.99 a month or whatever they were as I was charged that, PLUS large amounts of currency for services and packages I had not even clicked to select. I know that much.

Ordered 100 cards for £4.99 and expected maybe £2.99 delivery charge. When I saw they were saying £13.99, I stopped my order. Woke the next day to find they've taken £13.99 from my bank. Spent 3 hours and numerous emails to complain and get no reply. I feel totally ripped off.

I ordered something on Vista last night and paid via paypal. This morning my bank rang to say they stopped a fraudulent transaction by Vistaprint from a totally different bank account to the one I used last night, but one I had used in the past. It was for £10 less than the original order and I'm surprised my bank flagged it as I have used that card several times to do similar transactions with Vista. So my bank must have known that something was fraudulent about it as they stopped it and rang me immediately. I have been shopping online for years and never had this happen before. The fact my card details were not even stored alarmed me even more as I have no idea how they could have had access to my card number!

I called again because i had made a mistake on my order , and the other lady i spoke with nicely resolved my previous problem along with the new one , the also refunded me for what I was due ! I am very thankfull and realised , It wasnt the company as much as the service I had received from the previous clerk . I would love to remouve my comment , but the site wont let me . I would like to apoligize to Vistaprint for my hasty and comment and I am waiting with excitment the results of my wedding invitations and rsvp's !! So after this , yes i Will recomment you to my friends !

I placed an order with Vistaprint for custom Christmas cards on 27th October but have still not received the order 10 days on. I received an email saying it was dispatched on 31st October. I sent an email via their website and did not get a response. I telephoned them twice, the 1st staff member an Asian speaking man insisted my order would arrive today 6th November so I made arrangements to be at home for it arriving. I asked which postal method was used as they don't state this on their website and was told royal mail. I waited in all day and no order arrived. I checked my sorting office and no other parcels were there for me.

I hate this! I did my part and cancelled the account. It was a trial and I KNEW that this was going to happen but I went against my better judgment and tried it. I did not like the interface and quickly decided to cancel the account. It was all cancelled 10 days before the billing and BAM I get billed anyway. The dashboard magically reopened my account even though I had cancelled the whole account 10 days earlier. I have cancelled it AGAIN, and I think I will just cancel my card that is attached so that I don't get charged again by “accident”. I hate companies that I can't trust.

This is my design I had printed thru Vistaprint a few years ago: Why You'll Love Simple White Butterfly Business Cards With Purple Flowers. They stole my design and are now selling it. Is this legal?

Ordered invitations for an event and they did not arrive on the day they were meant to even though I paid a priority fee for it to be delivered within 5 days. I called them and they said they can't find it, no tracking number and was no help at all. I do not recommend Vistaprint at all!!!

I have had problems with VistaPrint and my website and it is difficult to get anyone to help if there is a problem. This company offices in The Caribbean (Jamaica) and does not have to abide by US laws. I was told that during my calls to them. Do yourself a favor. Buy locally or at least with an American company.

Oct. 5th, I placed 2 orders. First order came in 1 week. 2nd order NEVER CAME. I received an email it's been reorder send by UPS. Never received! Called Again! Was told guarantee get here by Oct.23. Never received! Need it by morning of 24th. Only a bumper sticker with 4 words!!!

Ordered business cards in May 2014 and went through the long checkout process without agreeing to any additional products or services. I used a checking account that I do not use on a regular basis so imagine my surprise when I checked that account today and found out that Vistaprint has withdrawn $4.99 from my checking every month since May. When I called they said it was for some internet service that was added to the business card order but I never requested or agreed to the service. They cancelled the service and agreed to refund the charges but of course that will take 3-5 business days. I consider this to be a very sneaky and deceptive business practice and I will never do business with this company again.

I used to spend quite a bit with Vistaprint... Never again. They sent me a postcard for my Birthday... Oh how nice I thought. It offered up to 50% off sitewide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes.

In July 2012 I ordered visiting cards which appeared to be well printed. The order came in several boxes. After using some of the cards, I noticed that the dotted perimeter was not universally cut - some cards had part of the perimeter, others all. In February 2013 I sent my complaint and was told that there is a 90 day limit on return of payment. It is not reasonable, in fact it is bad quality control to check every card on delivery, so that self designed limit of Vistaprint responsibility is embarrassing, to say the least. I was offered a repeat order with a 'special' discount which was very similar to Vistaprint's ongoing 'specials'. In addition, I would have had to pay for postage. Why am I writing so long after the incident? Simply, I don't want anyone else to be treated as a 'nothing' by Vistaprint, or any other company.

I had ordered business cards from them that looked good, though they were thin. So, then ordered wedding invitations of one of their own designs. Arrived promptly but the envelopes had weird marks on every other one from the machinery that pushes them down the assembly line AND the invitations themselves were streaky, unevenly colored. I called and they said they were sending replacements immediately. I said, "They will look good like they do online?" "Yes, yes....." So, when I didn't get a tracking number the next couple of days, I called again. They said they hadn't sent out the package because I had a PO Box on file and they needed a physical address to ship them via UPS.

I spent a great deal of time and money developing my business card through your company then months later I find it my exact design front and back sold to another company that is appears to be inferior to my company and they are using my design for their company. The man that got my design told me that he got it from Vistaprint library. Now there are two companies in the same town using the same logos same colors and virtually the same language but these companies are from far different quality wise and are not linked other than the type of business they are. Vistaprint has really caused me great distress and if I can if something's not done about it I am going to cause a great deal of discomfort for Vistaprint very very who are business practices with Vistaprint. I am literally disgusted sick to my stomach over my discovery this morning.