TruthFinder Reviews

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About TruthFinder

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.

Pros
  • Unlimited reports
  • Mobile app
  • Detailed reports
Cons
  • Must buy full month
  • No trial period

TruthFinder Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Truthfinder?
    • 4,879,673 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 1240 - 1440
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 1, 2019

    A close friend of mine visited a dating site. A search using TruthFinder helped to avoid a risky and terrible situation! TruthFinder was recommended to me by a close relative who uses it quite frequently. Their service is affordable and easy to use. I would not hesitate to use this company or recommend them if the need arises. The Customer Service representative I spoke with was excellent! She was very knowledgeable, understanding and helpful.

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    Verified purchase
    Staff

    Reviewed Sept. 1, 2019

    I learned what I wanted. The site was easy to navigate and info was good also. Will use the site again if ever needed. The young lady that helped me cancel was very sweet and a huge help. Keep up the good work.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 1, 2019

    Looking up a person to verify information that was told to me. Everything I was told checked out and was complete in all areas. Found the process very easy to follow and the results came rapidly and quickly. Very easy to follow directions.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 31, 2019

    I had a wonderful experience with your customer service person. He was so helpful and described everything I would see on my PC so I could print the report on myself. He was very understanding and we had to laugh many times as I worked to follow his great instructions. I felt like I was talking with a family member who knew a lot about computers.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2019

    Will return to your company when service is needed in the future. I was provided with all the info necessary to accomplish my end and the info was supplied quickly and accurately. Your customer service reps were always helpful, courteous and knowledgeable.

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    Verified purchase

    Reviewed Aug. 31, 2019

    I paid for a background check and I was satisfied but when I turn on my computer every morning in my office and you pop up with a special offer for more information on the person that I had checked out is way overboard. I have people in my office that I do not want to be seeing these kinds of ads. I will cancel because of you pushy bold intrusions!!!

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2019

    By employing the affiliates, or associates feature of a person whose identity was known, I confirmed the identity of a person I KNEW was a felon! I could not accomplish this on any other site! Thank you! Thank you! Thank you!

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    Verified purchase
    Customer Service

    Reviewed Aug. 30, 2019

    The reason I became a member of Truthfinder, was to locate some Army friends of mine. I was successful in finding the friends that I was looking for, however, some of the telephone numbers listed for my friends were outdated. I would recommend the Truthfinder services to all my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    My customer service representative was one of the best I have ever had! He really knew what empathy is and how hard life can be. I would definitely hire him at my job in a minute for his professional and caring personality. What a wonderful asset to the company. I hope all customers get someone so nice to work with. :)

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    Amazing customer service. Representative was a breath of fresh air on a day that hadn't been so pleasant leading up to the call. I decided to cancel because Truthfinder provided me with all the information I needed last month and no further use of the service was needed but I will use the service in the future, if needed.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 30, 2019

    A young lady helped me with my account. I like Truthfinder, but it was too expensive for me. She helped me sign up for a plan that was more affordable. As a result, I will be able to continue my membership.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    Great site, easy to use, confirmed my suspicions and am very satisfied with the service. Plus I was only interested in finding information on one person, so after I did, to my surprise the cancelation process was simple, and my whole experience with this company has been great. Will use this again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2019

    Your man was absolutely first-rate. Superbly professional and courteous and helpful! He was not just responsive, but also pro-active in finding another account we had at a different email address and helpfully dealing with that one too.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2019

    The individual I was seeking information on came up quickly and accurately. Also, once I got ahold of the 'member care representative, he was courteous and accommodating. My only criticism is I was on 'hold' for FAR too long. Other than THAT, I'd say they do their job very well. Jake was very nice.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 30, 2019

    I was very pleased, I was able to locate the person I was looking for by using an available email address. It was the only information available to me that was factual and provided me with access to the person I was looking for. Even though the other information was not up to date I am still very happy with the outcome.

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    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Aug. 30, 2019

    I had no problem navigating and got the information I needed with ease. Website is easy to use and user friendly and customer service is excellent! The cost is a little much but otherwise I would recommend to friends and family.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2019

    Excellent and prompt service in providing information requested. The report on the individual in question was accurate and provided the necessary information to make reasonable assumptions and decisions. Truth Finder's staff was always helpful and courteous with any of my concerns. I would recommend this service.

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    Verified purchase
    Customer Service

    Reviewed Aug. 30, 2019

    Truthfinder is a wonderful service. I have been able to find everyone from my past I needed to find. If I need to know anything about anyone they are the go to people. You can research from a name, email, phone number, location, any little bit you have, it is truly amazing. I would recommend them to everyone.

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    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed Aug. 30, 2019

    Matilda helped me do the change of CC. It was easy and quick to do. She explained a couple of new concepts that I did not know at all. My monthly bill went down to $16.95 which is a good way for you guys to say thank you, also Matilda explained how I am protected against malicious attacks on the dark web, scary stuff!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 30, 2019

    When I signed up to get a one time search for 1/2 price, I did not know that I was signing up for a membership. I called and talked to Shatoya who was extremely courteous and helpful in cancelling my membership and the latest charge for that membership. Very professional!!!

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    This service was good and did all I needed it to and the person I talked to was friendly and very helpful. I was vrey satisfied and would use it again if I need to. Have a great day and a great weekend.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    I was amazed at how much one could find out about a person. It was very informative. I searched for information about me and was surprised at all I found out. It told a great deal of things I had forgotten about. This Truth Finder helped me remember some special times in my life.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    Absolutely will recommend to my family or friends that need your service. I found the information given what very helpful in major decisions making with business, partnership, personal, etc. Eye opening for who you might consider dealing with. Thank you so very much.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    I’m sending my review of your Truthfinder Service and my review is all Positive! I needed to find an address to reconnect with an old lost friend and we were so very happy to find each other! It was very easy to sign up and the gal who helped me cancel my service was very delightful and helpful????

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2019

    It help me find people I needed to find. Also help me find when some had passed away. Sometime people have moved and you can't find them and it help me find what area they might be in or where they were. Helped me find people for my 50th high school reunion. Thank you for all your help!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 30, 2019

    Finding a Step-Brother. I found him in time at all! I would recommend Truthfinder to anyone trying to find someone in a hurry! There is not much more that I can say about TruthFinder; they do a good job, are helpful and friendly people and very easy to work with!!

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    Verified purchase
    Transparency

    Reviewed Aug. 29, 2019

    Some what disappointed due to the fact details that were given could have been found any where and absolutely no legal info was noted, when I knew personally about legal problems certain persons looked up had. Also info that was given was not up to date. In fact a few had passed away years before and it was never mentioned when I pulled their name up.

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    Verified purchase

    Reviewed Aug. 29, 2019

    My experience was very good. I was able to obtain the information that I was seeking and the system was very easy to navigate. The information was comprehensive, clearly displayed and easy to understand. I would use Truthfinder again if I ever needed such information.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    She was very helpful and very professional she call me back when she said she was going to she walk me through step by step on how to get back on the truthfinder app I do appreciate her patients she went beyond the Call of Duty

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    I wanted to check the accuracy of information given to me by a friend. It was mostly correct. It was helpful for me to believe what I was told. I am relieved to know that the person was being very honest.

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    Verified purchase

    Reviewed Aug. 29, 2019

    Had a great time checking about myself and others! Certainly satisfied my curiosity! However, I see no need for it in the immediate future since I checked everyone I wanted to know. Being retired, I wouldn't have that much need or curiosity for further checks because, truthfully, I have very few "new" people coming into my life that I'd want to check. but overall, it was very fun AND insightful!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2019

    It's not often I must call Truthfinder.com with a concern, but today, after a brief hold, Lisa stepped through my billing question quickly and efficiently. She was both professional and personable. I've used Truthfinder many times over the past two years and find it to be a useful tool and reliable source.

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    Verified purchase

    Reviewed Aug. 29, 2019

    It got me what I needed. Truthfinder was very helpful on any questions and no issues getting through. Although it didn’t have everything but it did have what was most important to me. I will call on them again and let others know about Truthfinder.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2019

    Representative answered the phone with a most pleasant greeting, and has the voice that sounds clear, warm, and helpful, and to me, this is important. I could tell she was smiling in her conversation, and the focus was on solving my issue. She solved my dilemma, and went that "extra mile" for me. Who could ask for more. :)

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    Staff

    Reviewed Aug. 29, 2019

    I was on the site because a friend told me about it and I was checking my name Timothy ** and there was a lot of things on there that was not true. They even had a charge on me from a state that I had never been in. Looks like they had another person with the same name mixed up with my information. Is this legal and what can I do about it. All I can do now is hope that I can recover from this because I know that I have been turn down from jobs for this and come close to going to jail for something that I did not do. I need information so I can have this garbage removed from my record. So can someone please help me if do you can reach me here **.

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    TruthFinder
    Response from TruthFinder
    Hi Timothy,
    We apologize that you did not have a positive experience with our services. All of the millions of reports that we put together are collected from what is called the “public record”. If you would like to have your information withdrawn from our website and databases, you may request to have it opted-out.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Aug. 29, 2019

    Your service was very good. The LADY that cancelled my service was as nice and Polite as anyone with a personal desire to help me. SHE represents your firm as well as it could be. Her first name is IREMIA.

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    Verified purchase

    Reviewed Aug. 29, 2019

    I found Truthfinder while attempting to find information related to a case I was working on. I stumbled upon Truthfinder and I was fairly happy with the background reports were available. Thank you for this too! I will use Truthfinder again and will recommend it to my co-workers.

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    Verified purchase

    Reviewed Aug. 29, 2019

    I was using Truthfinder to find out the background and arrest records on an individual that I discovered was being very untruthful. Once I had his arrest records I was able to then research what each charge was and the levels of each charge.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Was great & I was able to look up people & check them out. Found out information about them that I didn’t know before. Was easy to use. I would recommend this site to my friends for sure. Found almost everyone I put in.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    My friend is a Vietnam Vet suffering from Agent Orange exposure and does not use a computer. He asked if I would try to track down his 2 daughters that he had not talked to in 25 years. Truthfinder was highly recommended on the internet so I gave it a try. Truthfinder came through in flying colors. My friend and his 2 daughters had a reunion last week, He is one happy guy.

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    Verified purchase
    Online & AppStaff

    Reviewed Aug. 29, 2019

    I requested and paid for a one time report in July in August I got billed recurring. Information on website is not upfront. I was not aware of recurring charged. The rep today assured me cr is forthcoming and recurring charge removed. The recurring message should be more visible to subscriber it is deception not to do so.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2019

    Good for basic information. Good thing is you can also get informations of other relatives and friends who are associated with your desired person. You can choose one of them if you have forgotten them earlier. I appreciate Truthfinder created such an amazing website that gives you immediate basic information about the person you are eager to know. Good luck.

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    Verified purchase

    Reviewed Aug. 29, 2019

    The information they provided in most of the different categories was incorrect or had connections that were grossly unrelated. None of the informations was useful...very basic info that one could get on their own without needing to pay for it.

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Aug. 29, 2019

    We purchased this out of curiosity. We first did a search on our immediate family just for fun to see what information was out there for the world to see!! The information we found was very accurate, helpful and interesting. Was impressed with the sex offender map and location, we strive to keep our children safe.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    I love this website. I have used it multiple times and each time I get the results that I am looking for. The customer service rep is always very happy to help me and is polite and very friendly. Until I use this website again I thank you for your service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2019

    My experience with Truthfinder over the past month has been very good. I called to speak with an agent on three occasions and each time was a pleasant experience. During the second call the agent said she would enable me to see more details but I couldn't when I tried after the call but it's ok because like I said I found what I needed. I have told some of my friends about my experience with Truthfinder in case they should need this service in the future and I would definitely use it again should I need too!

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    Verified purchase

    Reviewed Aug. 29, 2019

    I love using your service! I've found friends from the past in addition to information about nasty Facebook people! :)) It's fun telling people who want everything for "free" paid for by the government (aka taxpayers) that I understand that after learning they have criminal records, tax liens, or filed for bankruptcy. :)) I never tell them how I know. :-)

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    Verified purchase

    Reviewed Aug. 29, 2019

    I found it very easy to use Truthfinder. There was a lot information to be had and the search was complete. I received the information I was looking for and it helped me a lot. I found out some true things and some things that were lies. The report helped me to make the right decision for my life. I would tell a friend to use it to make sure the person is who they say they are.

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    Punctuality & Speed

    Reviewed Aug. 29, 2019

    Go to all that loading and all that providing information and all they want is money at the end! What a waste of time! Other places are free but no not this one! Shame on you Truthfinder! Shame on you!

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    TruthFinder
    Response from TruthFinder

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and database. Please reach out if there's anything we can do to improve your experience.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Aug. 29, 2019

    Needed to find info on brother of man here with memory loss who left his shelter - needed family contact. I knew name and town, but he had no land line, so directory no help. Found all I needed and more on your site. Thank you.

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    Verified purchase

    Reviewed Aug. 28, 2019

    Most information was accurate but there was a lot of additional information that was not relevant to person. I had some alias that were out of state and don't know how that got on the information because it certainly was not accurate.

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    Staff

    Reviewed Aug. 28, 2019

    I first looked at the review for myself. My timeline was missing a lot of things. Many of my "associates" are people I have never heard of. My assets are listed incorrectly. Much of the information about houses I own or have owned is outdated or incorrect. My professional information is outdated. The only correct information are the names of my children and my husband. I tried to make corrections but when I logged in later many of the changes were not made. I then looked at the information about my children. I was shocked at how incorrect it was. Wrong spouses, addresses, professional information. Frightening! I would not recommend this site to anyone! There are many places to find information that are correct and free.

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    Elisa, the customer service representative, was excellent. She quickly diagnosed the problem and corrected it. She was knowledgeable, professional and courteous. The resolution of my problem could not have been better handled. The whole situation presented Truthfinder in an extremely positive light and as a first class organization.

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    Verified purchase

    Reviewed Aug. 28, 2019

    It was good. I found what I needed with the information you gathered. I need to close my account. Please close this account immediately. I will use Truthfinder in the future if needed. Your service is high to only be used one time. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    I tried Truthfinder because I’d seen some reviews that said they had an inexpensive low cost trial option. I went thru the signup option, kept waiting for a screen to tell me of trial offer or at least what monthly charge would be. I went through PayPal since usually Paypal tells you what charge you are putting on your CC, but I never got a screen telling how much I had been charged. Found out after looking at account that my charge was $27 for first month and that telephone info was an additional charge. Tried to cancel online but cancellation process just put me in a loop that never gave me option to cancel. Long story short, called a customer service rep and was able to get charged reversed even though that is not policy to do so. Was given an all access option at half the going rate so I’ll try it for a month to see how it goes. This background check industry seems to be a big racket but at least this companies CSR tried to make it right.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    The customer support person who took my call today was outstanding. In addition to taking me through the process of changing my charge card she responded to other questions I had on account issues and TF services. She spoke clearly and well. I much appreciated her assistance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    In a field of discontented service to people this experience was the best unheard of. I come from a background 30 years with a communication company and It's refreshing to see that good customer service is not dead. Thank you.

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    Verified purchase

    Reviewed Aug. 28, 2019

    Truthfinder was an valuable tool in checking out the backgrounds of a family that has contact with my grandchild. I was shocked and dismayed at the number of criminal convictions, including a pedophile, that was in that family. My eyes were opened and I thank Truthfinder for helping me to protect my 10 year old grandson to the best of my ability.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2019

    My experience with Truthfinder was unsuccessful as I could not track a cell phone. But the representative I talked to for canceling my account was very professional and helpful. He deserves 5 stars. He got my charges reversed and cancelled my account with very little problem.

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    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2019

    I actually thought I had canceled services months ago online although I realized I was still being billed so finally I called in and spoke to Theresa who was excellent and made sure to take my payment off and finally cancel the account... The company itself is good with the info it provides yet it can’t give it 5 stars because of all the wasted money that they could have reimbursed for when I originally canceled...

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Aug. 28, 2019

    Outstanding customer services, extremely tentative to my needs and very fast. Representative even refunded (pending) this month's auto payment and was more concerned about my satisfaction and resolving issues with credential billing. Without question one of the most pleasant experiences I have ever had with dealing billing inquiries and customer satisfaction. Highly Recommended. Thank You!!!!

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    The young lady assisting me was very polite and helpful but giving me a very great and easy experience. The website was easy to use and was almost accurate review on myself other than the date of birth. Other than that I'd say that this was almost 99 % correct.

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    Verified purchase
    Customer ServiceInstallation & SetupOnline & AppStaff

    Reviewed Aug. 28, 2019

    Your website is very convenient to use, quick and thorough retrieving information. Sign up instructions were easy to understand and simple to do. I will use your site again if the need arises and highly recommend you to others. Charisse on the phone was friendly, professional and efficient.

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    Verified purchase
    Customer Service

    Reviewed Aug. 28, 2019

    My mom is 84 years older and her best friend in Florida wasn’t picking up her phone also in her eighties. My mom had lost her son's phone number, so that’s when we used your services. I, my mom was very happy we contacted him right away. She had been put in a nursing home.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Very Helpful. Spoke with Theresa. Very respectful, very helpful, very knowledgeable, very understanding, very professional. I will recommend to friends and family and coworkers. My experience was hassle free and easy to use. I enjoyed the service when I had it.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2019

    Was very informative, highly recommend! Easy search... Can definitely find out information you want to know about people and relatives. You would be surprised what you can find out through this website! So much information... criminal, information is pretty accurate...

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 27, 2019

    My request for information was handled very quickly and also efficiently. I had occasion to phone the company with a question and during the phone contact, I was treated very courteously. I would not hesitate to recommend Truthfinder, as well as to use their service another time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    The agent that answer my call was extreme helpful and made it really easy to cancel my subscription. We talk about the holiday and made it really easy to communicate with her, so thank you for that! I will definitely recommend this to a friend!

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    I'm retired and downsized, so I thought I would look up myself. What a surprise, wrong info, outdated and very unhelpful if someone sought this info. Aiyna was so helpful and nice. Thanks. I have nothing else to say. So Thanks, Thanks, Thanks, Thanks, Thanks.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    Great company to work with; would used the company again if needed. Thanks for everything. Will tell all my friends about your site. And how easy it was to work with. You answered all my questions and was very happy your help. Was very good to talk to on the phone. Great job to all.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    I called to request that a copy of the report I submitted be sent to me via email and to have my password reset. Service was impeccable and the representative was very knowledgeable and patient. I would recommend this service to family and friends.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    My bill was overcharged. Your rep was professional, courteous and did a wonderful job. Couldn’t be more satisfied. He listened to my issue and then solved my problems and told me how next time what not to do so I don’t have the same issue.

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    Verified purchase

    Reviewed Aug. 27, 2019

    This service uncovers a lot for the money. If I ever have an issue in the future, I know Truthfinder is the way to go. The service uncovered more than expected and I was happy to know all was good. Again, thank you.

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    Verified purchase

    Reviewed Aug. 27, 2019

    Found my friend. The only thing a bit frustrating was becoming a member right away and then having to cancel that so I wasn't billed for the 2nd month, etc. Had no idea that was the way you set this up. Other than than that one gripe, Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    I was shocked to find out what I did. It proves you never know what dark secrets people withhold from you. You really need to do background checks. Just remember federal law supersedes state laws. Always stand up for what is right.

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    Verified purchase
    Transparency

    Reviewed Aug. 27, 2019

    I called Truthfinder for a problem I was having making payment on my account and Joseph walked me through the whole process and was very helpful. This is a great site for finding out information you need to have for various reasons on anyone. It's easy to navigate once you get acquainted with it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2019

    I used the company as it had some high recommendations from my colleagues. Unfortunately they did not have the specific abnormal information I was looking for and decided to cancel my subscription. I spoke with Albert, from customer service, who was probably one of the most phenomenal representatives I have ever talked to. His understanding in my situation and help in attempting to see if he could get the information for me went above and beyond what was probably required of him. I would highly recommend Truthfinder for background checks.

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    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 27, 2019

    I made the call concerning canceling my account and getting a refund. The customer service representative which I spoke with was very polite and courteous and knowledgeable. She was also very prompt in assisting me and processing my full refund.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2019

    I was pleased with the results of my search. I would recommend it to a friend. Also enjoyed talking with Erica in customer service. I only used the site to see what came up under my name. I wouldn't use it to investigate any friends or associates.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 27, 2019

    In today’s world of Instagram Idiots, wannabe’s, hustlers, scammers and dishonest liars TruthFinder has become my go to source for reality. Having been married for 30 years until my wife’s premature death from cancer I have found TruthFinder to be an invaluable source. Being very comfortable monetarily and well known and respected in the entertainment field I am constantly being hustled by “wannabe” models, “wannabe” actresses and “wannabe” singers. I find :myself constantly lied to by attractive, young girls and women who will say virtually anything to get into my wallet, bank account and contacts. TruthFinder helps me regularly sniff out these dishonest scammers with bad intentions at a very fair price. Thank you to Darrion and the other employees who initially sold me the program and are available 24/7 to help.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2019

    Albert was extremely knowledgeable and professional in assisting me with reviewing and updating my security services. I am retired and a senior and want to make sure my personal information is protected. I now have a better understanding on what types of information that can be compromised.

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    Verified purchase

    Reviewed Aug. 27, 2019

    Your service was easy to navigate and branched out into all the areas I was hoping for. It provided adequate details regarding individuals and relatives that allowed me to draw accurate conclusions. Thank you for cancelling my subscription service when no longer needed. I will recommend your service and will use it in the future when the need arises again.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2019

    Good information, accurate information, great customer service. Would use them again if the need came up. It was easy to use the site after answering the questions to narrow down your search. Useful site for quick background checks and general information.

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    Verified purchase

    Reviewed Aug. 27, 2019

    When I could not reach a friend on her cell phone for several days I turned to Truthfinder to locate her new address and home phone number. Apparently she had packed her charger. It took her a few days to find it.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 27, 2019

    I have used Truthfinder off and on for years. I once tried using a different company and cancelled the first day. Truthfinder has the most accurate and up to date information and their customer service is the best. I will never use another company besides truthfinder. Julie in customer service spent over an hour with me resolving a problem that I had with billing. I'm at Truthfinder customer for life.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Aug. 27, 2019

    Very helpful. Very informative. Would use again if needed.. Will let others know about the service.. Would appreciate more if the cost was lower. Easy to use. Fast and simple. Quick turn around. Thank you! Please keep the service open for future needs.

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    Verified purchase

    Reviewed Aug. 26, 2019

    I needed to check the background for a caregiver for my elderly parents. It was so helpful to find Truth finder and find all the information I needed and more. Very satisfied with the this company and will be using it again!

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    Verified purchase

    Reviewed Aug. 26, 2019

    I found the information I was looking for. The client should be able to dictate which fields you want to review for information and get a report only on those fields. This report is very time-consuming in the initial processing of information.

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    Verified purchase

    Reviewed Aug. 26, 2019

    Truthfinder helped me find out info regarding my baby sister’s death. I was researching her husband's background and people that were in her life at that time and confirmed things I need for her case. It helped the investigators on her case as well and helped me get closure for the grieving process. I would recommend Truthfinder to anyone and would recommend using them to do background checks before hiring someone.

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 26, 2019

    The system and search is very easy to use and provides instant results. Great service and their phone support is fast to respond and helps with any questions. The cost is very low for the quality of service they provide!

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    Verified purchase

    Reviewed Aug. 26, 2019

    I signed up for Truthfinder because I liked the service it offered. Still do. Unfortunately, I have not used the service, so I am cancelling my subscription since I do not anticipate using it anytime soon. If I do, I'll rejoin. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2019

    I enjoyed my free trial. Wished I could have seen birth records. Overall my experience was good. I found that criminal record was awesome. However under associate it would list unknown people. Are people I might have know. That those people knew not me.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 26, 2019

    I have used TruthFinder’s services for approximately one year. I have researched numerous things and obtained reports quickly and accurately. Also their customer service has been always easy and helpful. I will continue to use their services in the future.

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    Verified purchase
    Contract & Terms

    Reviewed Aug. 26, 2019

    Needed to send flowers, did not have an accurate street address, family was in shock, getting the street address from Google wasn't accurate enough, needed a little more certain location for the street number. The town uses post office boxes for nearly all its residents, and all mail goes to ganged outdoor PO boxes located on each block. Highly unusual arrangement. Truthfinder made a difficult moment very gentle and reassuring...

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    Verified purchase

    Reviewed Aug. 26, 2019

    It was easy to access records, including my own. When I looked at mine, it was full of inaccuracies, including listing me as having lived in places where I’ve never been. Interesting to look up my ex-husband, too. ‘Nuff said.

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    Verified purchase

    Reviewed Aug. 26, 2019

    There were a few things I didn't get information on, in which I would have that I thought I would get. They are #1. No U.S. Arm Forces the person served. in From enlistment to Discharge. Not much on past employment.

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    Verified purchase

    Reviewed Aug. 26, 2019

    Was able to locate the information I was looking for. I was looking online to see what type of information that I would be able to find out about myself. The online world can be crazy and this shows just how much info can be found.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 26, 2019

    When I was ready to cancel my subscription the person who took my call was extremely helpful and walked me through the process while still on the phone. The process was through the Apple App Store and she was patient and communicated clearly.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2019

    Hello, I just called Truthfinder to report an accounting error on my Visa statement. Jed was very pleasant, and very efficient; a valued employee of your company. He made my problem an easy fix. I appreciate his thoroughness. Give him my thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    It's everything it states it is and the customer service help is the best. Very easy to use. Simple to follow. Most information is very detailed. And again each time I reached out to the customer service group they were very fast at picking up the phone and super courteous and very very helpful.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2019

    I needed to double check on some information and the county couldn't help so I used Truthfinder. It got me the information I needed. Quick and easy. There should be one time use fee though, I don't find myself using the service again. It was helpful for what I needed now.

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    Verified purchase

    Reviewed Aug. 26, 2019

    No matter what or who you are looking for Truthfinder is the way to go! I was just looking for an address and I found it. The site was very user friendly site. Would recommend this to anyone searching for family members or just an address of someone that you need to reach.

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    Verified purchase

    Reviewed Aug. 26, 2019

    I have enjoyed using Truthfinder very much. The information was easy to read and everything that I was looking for was there. I am only cancelling because I no longer have the need for such service. (I don’t usually elaborate I just say what I need to say and that is all.)

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    Verified purchase
    Online & AppStaff

    Reviewed Aug. 26, 2019

    The web site is easy to use and information I was looking for was related fairly quickly and in good detail. It is amazing how much information is available. Also scary when you see the relationships that are affiliated with the person you are looking for.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2019

    Truth finder is real. You actually get what you pay for. I sign in to Truth finder looking for someone and I was able to connect to that person but that's not the best part. When I needed to talk to someone at Truth finder I was sent to a live person and when I talk to that person she was sorry to see me go. She cancel my membership. They are the greatest.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed Aug. 26, 2019

    At first I was a little concerned that Truthfinder was a scam and wouldn't provide me with any useful information. But the report I received (and the ability to download it in pdf format) contained certain pieces of information that I knew were true about the individual I was searching for. This gave credibility to Truthfinder's claims, and it was all at a reasonable price. Thanks, Truthfinder!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 26, 2019

    In a short period of time I was able to find all the information I had been seeking. The 2 times I had to call the representative was polite and knowledgeable in a timely manner. Information received was accurate and more than I expected.

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    Verified purchase
    Online & AppStaff

    Reviewed Aug. 25, 2019

    Sadie was excellent support and she took care of my request immediately. She provided information and alternatives. I would use your phone support again. Website is good and the retrieved data was very helpful. I will use it again in the future when the need arises.

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    Verified purchase
    Contract & Terms

    Reviewed Aug. 25, 2019

    I found myself in a contract dispute with a person. Truthfinder quickly confirmed that this guy was a snuck. With the report, I was able to navigate through the situation knowing exactly what kind of person I was dealing with. I recommend TruthFinder.

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    Reviewed Aug. 24, 2019

    I’m a state prosecutor. My wife is a respected physician. When going through the multiple steps of seeing what would show up for my wife’s name—which Is a free process for anyone with a computer—the Website claimed that my wife has “2 potential criminal records,” and then described her as a “potential criminal.” These claims are obviously false. This is an outrageously fraudulent way to generate business. Truthfinder, you can withdraw this language about my wife (and presumably other consumers) or I’m going to take the next step toward suing you in a court of law. Thanks.

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    TruthFinder
    Response from TruthFinder

    We apologize for any confusion, but the information displayed while a search is conducted is a representation of data that TruthFinder has access to — it is not a guarantee that this information will appear in someone’s background report. Please note that TruthFinder states that an individual may appear on a government watch list, but this only denotes that TruthFinder accesses databases that contain this information.

    In some circumstances, individuals with matching names may appear on each other’s reports. A common name could pull hundreds of results from around the country, and this can create the possibility of a false positive. This means that unfortunately, there is a chance that individuals with the same name and basic information could match up and appear on the same report. For this reason, we provide our customers with the following disclaimer:

    DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA compliance. TruthFinder does not provide consumer reports and is not a consumer reporting agency. (These terms have special meanings under the Fair Credit Reporting Act, 15 USC 1681 et seq., (“FCRA”), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. TruthFinder does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire. For more information, please review TruthFinder Terms of Use.

    Please do not hesitate to contact our customer service department with any further questions. We are available to assist you during regular business hours, Mon-Sun 5 am - 10 pm PST (8 am - 1 am EST).

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Aug. 24, 2019

    I was very pleased with your service. Found exactly who and what I needed. Also cancelling the service was non stressful. Today Aug 23, 2019, Loren (I think that was her name) was a real blessing in that she not only checked my current account but advised me I had set up 2 accounts and was able to help me figure out why I continued to be billed. Keep good people like her. Thank you for your service.

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    William increased rating by 3 stars.
    Price
    After a positive interaction with TruthFinder, William increased their star rating on Aug. 27, 2019.

    Updated review: Aug. 27, 2019

    I didn't write the first review with any intent or expectations of being contacted. The thought of any reimbursement wasn't considered either. I was irritated at an oversight on my behalf and I can't place any fault in that regard on anyone other than myself. I intended to pay the first draft even tho I found it to be highly priced for one time usage I expected it to be. I don't know exactly how I enrolled in auto draft but I did. Your refund is well received.

    Original Review: Aug. 24, 2019

    Yay, they have a solid background check. Me and my wife were lying around and decided to look ourselves up and a couple relatives for fun. We were playing around, nothing more and I reluctantly paid the 27.78 to do it. That's a rip to begin with but whatever. I didn't read the fine print and they drafted it from my account for three months until I stopped that. Ok, my bad for the oversight, thanks for charging me 84 dollars to look myself up. How long would my account have lain completely dormant before you stopped sticking your hand in my pocket while I wasn't looking? Thanks guys, Typical!!!

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    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you may have experienced with our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Aug. 24, 2019

    I have wanted to enter my name and see what comes up. Everything was almost 100% correct and the couple of errors were nothing important. I checked a couple of people I have wondered about and found the answers I was looking for. Very interesting.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2019

    My experience using Truthfinder.com was a great experience. All my questions were answered. They are very thorough. Will use them again in the future! Thank you for helping us in our employee search and retention. We are most grateful to this company. It give us great peace of mind.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2019

    The website was very easy for this 62 yrs old Grammie, found out everything I needed to know. It is a great place... and the people were very helpful. Alisha was so very kind too. Cancellation was easy. You won't be disappointed.

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    Verified purchase

    Reviewed Aug. 23, 2019

    I’ve used TruthFinder over the years to find out and compare information regarding different men I considered dating. I am grateful to be able to know who’s a liar and who isn’t, or who’s hiding a shady past. In today’s world, you can’t be too sure about the true identity of people.

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    Verified purchase

    Reviewed Aug. 23, 2019

    Easy to use. Clearly defined categories of information makes this software easy to find the information needed. Using this software gave me peace of mind at a difficult time. Would recommend to anyone who needed specific information about an individual in a secure format.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Aug. 23, 2019

    I just don’t want the service anymore. The customer service is very reasonable to refund the money. Usually it is not possible to get my money back. If you want keep the customers, you should give the reasonable service to them. I would rather use this service since they are very reasonable.

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    Verified purchase

    Reviewed Aug. 22, 2019

    All the information you would need in one place. Easy to use Quick results. Confidential information easy to find for your own personal use. Whether you are just curious or needing more information on someone. I would recommend this service for anyone new to the dating world. Or to see if someone is being completely honest with you.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2019

    Have been using Truthfinder to do background checks for my rental property and so far has been great. Found out things that were not mentioned on application. Will definitely continue to use for new applicants. So far has been helpful in finding great tenants.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    I found the website easy to use and most information up to date; additionally when I had to contact the site customer service rep was knowledgeable and very pleasant to communicate with. Yes I would recommend this site for researching individuals of interest.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    I had an extremely important question regarding whether people I searched might be contacted and told that I (or a friend) had conducted a each on them. Albert assured me that there was no way any such thing would be done. He totally alleviated my concern. He also gave me a wonderful rate and I signed up. Thank you for everything!

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    Verified purchase

    Reviewed Aug. 21, 2019

    Criminal search. Research on woman about whether she should be allowed to have her visitations back or not yet, done for a therapist. She has just lost custody of her two youngest kids to the state, due to dog bite to daughter and her being on drugs. Found everything we needed. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2019

    I'm on a monthly plan that comes off a prepaid credit card!! I have a very few times been a few dollars short, and y'all took it out of my next month's payment!! (Big help.) On 8-21-19 approx 2:00 Please recognize this female's performance. Great asset to Truthfinder, patient, respectful, future management material. Sincerely RYAN **. Contact me if you have any questions? GOD BLESS.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    I called the customer service phone number with an issue that I needed an answer to that was resolved by one of your representatives named "Albert" who was very informative and very helpful. I gave him a 5 star review which is well deserved.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    I'm so thankful to have the personal help from Albert in changing my email address. Albert was helpful with all of my questions an request regarding my account. Excellent Customer Service rep. Truthfinder is a Great service for social workers in finding John and Jane Doe's. Keep up the Great work, Turthfinder. I'll be sure to let other social workers know of this great company. Thank You!

    Shelley

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 21, 2019

    This program is really good. It has helped me in checking out people such as: online dating, checking to see if the information given by me lines up with what they said, I've checked out my landlords, and much more. This is a valuable program AND the personnel at Truthfinder are exceptional in that they are friendly, more than happy to help you or answer any questions.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2019

    Very nice and professional while on the phone concerns about my day while on the phone. Her name was Matilda. Nice calm voice. She was very helpful throughout the phone call. I really appreciate how she handled the call.

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    Verified purchase

    Reviewed Aug. 18, 2019

    I needed to find a guy I sold an item to on eBay. And it was easy name, address, city, etc. With that I get more information than anyone needs in this case. However I get to know who I am dealing with.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2019

    Ordered a report on myself and after wading through the billboard flashing opening, got to the "pay me" prompt which I did. Fortunately through PayPal as there was virtually nothing in this "report" that was current or relevant. I know myself and my past and this outfit missed it all except a few previous addresses and some financials, also woefully incomplete. A semi-scam really, get a little info and rake in the dough. Talked with one of their reps who assured me a refund with email confirmation was coming immediately. Of course that didn't happen so now they can deal with PayPal as a claim is opened.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Aug. 16, 2019

    Very informative and easy to use. It's helped numerous time in finding out if our clients are keeping things hidden. We do background checks and we have out some things that people were not truthful about. It's really an asset to our company. I also think they have more info than other sites.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 15, 2019

    I loved it, fast easy and great, I would definitely recommend it to someone else in the future so they too can share the experience I have. Thank you so much Truthfinder. If I need this again I know who to go for.

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    Verified purchase

    Reviewed Aug. 13, 2019

    I am a real estate investor. I primarily use Truthfinder to vet the applicants for my rental properties. It has proven to be a reliable source. It has helped in weeding out applicants who have been less than truthful during the interviews. I would recommend it to anyone!

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    Transparency

    Reviewed Aug. 10, 2019

    So when I typed in research myself it says that I was part of a Terrorist group. I just want to make it clear that I have never been a terrorist or been associated with one. I do not understand why your website would even say that I was. This very upsetting and also the different names that are on there, I have never used. So you really need to look at your website and correct those issues, they are very offensive. Or is it because I'm Mexican.

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    TruthFinder
    Response from TruthFinder
    Hi Maria,

    Thank you for your feedback and honest review. We’re sorry to hear that you had a frustrating experience with the data provided by our reports. While we strive to provide accurate and relevant information to our users, there is a chance that people with the same name and information could match up and show incorrectly on a report. We would love to help you with this issue. Feel free to call us so that we can work this out together.

    Sincerely,

    TruthFinder Support

    Contract & Terms

    Reviewed Aug. 4, 2019

    When I saw the and when I was looking for how much anime series voice act or get paid I saw the ad so it interested me and was using my phone that does have wifi and not 4g. Anyways it is basically a table now unless I have to get rid of it because my papa who I live with got me a new phone on which is a flip phone and wants to get rid of the touchscreen one so I tap the ad I go and search my name to see if the ad like it said could tell about me and my ancestors and everything about them and me s as I search on the site my name Connor **. It offered me all of the name searched and did an advance search it search by. Relevance and name which for some reason it had when a-z and by the middle initial and I read and agree to there terms and policy.

    I still at the time thought it was totally free then as it turns out it was not. When I click on something that look like it had my own location and might give me information on myself I helped it local me but there is a monthly fee and I thought it was free. Man was I wrong. Suffice to say I am worried that I'm off have made a mistake in given my name and location away to them Angry and confused mainly confused And worry. They said they have access to the police and on their website they said that the Better Business Bureau gave them a A+ rating and that that were acredabela but the BBB said that yes the did get an A+ they also said that they were not acredabela. I would Just like to know where I and my families came from for free and not have to pay a fee for it like Ancestry.com I And get all the information I can. I will not say anything that will jeopardize me or my family and friends not do anything of the sort.

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    TruthFinder
    Response from TruthFinder
    Hi Connor,

    Thank you so much for contacting us about this. We value all feedback because it allows us the opportunity to improve your experience. We’d love to talk with you about this issue so that we may resolve it. Please contact our Customer Support team at 1-800-699-8081 so we can work this out together.

    Customer ServiceTransparency

    Reviewed Aug. 1, 2019

    I used Truthfinder and the information is old and outdated. I called the company and they did not offer my $30 back. The information was over 5 years old!! It advertises that the information is up to date and accurate.. Ummm nope!

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    TruthFinder
    Response from TruthFinder
    Hi Susan,

    Someone from my team will be contacting you within 24-48 hours to discuss your refund as well as any other issues you may have had with our service. The refund will take within 24-48 hours to process as well.

    Sincerely,
    Amy G.
    Director of Member Services

    TruthFinder

    TRACY increased rating by 2 stars.
    After a positive interaction with TruthFinder, TRACY increased their star rating.

    Original Review: July 30, 2019

    They don't provide marriage, divorce, or other court records, except criminal information, their property and addresses information is often inaccurate, and they make a lot of other strange mistakes. I looked up an old friend, a writer in MA, and it had him down as a police captain in Oakland, CA! They have my ex-husband's middle name wrong, so I wasn't sure it was his information I was looking at. My own report was very inaccurate, too. They listed someone else's Facebook page as mine. It said that in 2018 my step-mother purchased the house she sold in 2001. Very strange collection of errors. I recommend sticking with what you can find free, online. There was nothing there I didn't already find online through google searches.

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Transparency

    Reviewed July 21, 2019

    This service has been critical and so important. The only issue is that some information that should be there is not up to date, even when pulling up my own profile. I understand that it takes time to update, but there should be information from several years ago that isn’t included. All in all, I am very pleased with this service and find it very important to have this tool at my disposal. P

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    TruthFinder
    Response from TruthFinder
    Hi Theresa,
    Thank for leaving us such a positive review! We’re glad you found what you were looking for with our services. We work really hard to provide the most relevant and useful information to our users, and we're sorry we couldn't provide some of the information that you were looking for. If you have any questions or need help with our website, please let us know by calling our member care team.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed July 20, 2019

    Your info is old news. Nothing was current for the people I looked up, including myself, like years old. I feel your info was a waste of money. I have gotten more from a free site. I am cancelling my subscription.

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    TruthFinder
    Response from TruthFinder
    Hi Marci,

    We understand how frustrating it can be when you can’t find the information that you were looking for. We work really hard to provide the most relevant and useful information to our users. Occasionally, there may be incorrect or inaccurate data that we receive from our data providers. We appreciate your feedback, and we will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 20, 2019

    Please end my use of Truthfinder immediately. I found so many inaccuracies in my own background check that I DO NOT trust anything else that I read. There were people's names on my own background check that I DO NOT know. There were also names of family members that are DECEASED for years and have wrong information under their names as well. I DO NOT trust anything Truthfinder puts on their system.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 19, 2019

    I was looking for information on someone who vandalized my home. I found exactly what I needed on Truthfinder which will definitely help to resolve the situation. The information was well documented, detailed and easy to understand! I would definitely use this service again.

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    Response from TruthFinder

    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 19, 2019

    I've looked up around 15 names while on Truthfinder and have had fantastic results about those names. I've had scams in the past, so a few of the names I looked up turned out to be scams. This is a very good service. Would recommend it to everyone.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached via phone.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed July 19, 2019

    In my genealogy work, I have found this resource invaluable in being able to find contemporary information conveniently that would otherwise be unavailable to because of time and distance. Many of the features are extremely helpful. Especially the feature of possible relatives, neighbors, and associates.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached via phone.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 18, 2019

    This app is so thorough. I love using it. It offers so much more than what you would expect from an app like this. I love the peace of mind I get. Also how useful it is to check on future love interests.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed July 18, 2019

    I was guaranteed 3 refunds on July 3rd. Here it is July 18th and I still have not gotten my refunds. I called Monday July 15th and was told yes it's in my file about my refunds but still ain't heard any more about it.

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    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with your billing experience. We've just corrected this issue and we'll contact you privately to discuss the resolution.

    Sincerely,

    TruthFinder Support

    Reviewed July 18, 2019

    I paid to see what information was out there about me. This website has strangers' name as if they were relatives. I NEVER heard of one of them. NOT WASTING ME TIME ON THIS WEBSITE! Maybe someone can contact me so they can correct my information. Ladies, DON'T rely on this.

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    Response from TruthFinder
    Hi Clint,

    Thank you for your feedback and honest review. We’re sorry to hear that you had a frustrating experience with the data provided by our reports. While we strive to provide accurate and relevant information to our users, there is a chance that people with the same name and information could match up and show incorrectly on a report. We would love to help you with this issue. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed July 18, 2019

    TRUTHFINDER, Although this site is supposed to be an advanced way to look up details on phone callers, I have not yet had any validating results from phone number look ups performed. Please advise why this seems to be the case.

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed July 18, 2019

    I was able to find out pertinent information on the people that I looked up. Some were family. It was really useful to me as I really needed addresses and all of the addresses were there. So this was really appreciated as I needed to write them for family matters.

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    TruthFinder
    Response from TruthFinder

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached via phone.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2019

    I am very picky about just about everything. Truthfinder is about the highest quality service I have found for anything anywhere. I met a person on a dating service who would not tell me his full name until I met him in person. I put his name in Truthfinder and found out he had felony assault charges in the past. When I asked him about it on the phone, he admitted that he had assaulted his ex wife! He was angry that I found this out. Needless to say, I ceased all contact with him. Truthfinder may have saved my life!!

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    Response from TruthFinder

    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached via phone.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed July 18, 2019

    Experience with the detailed reported provided was really good. It was quick and pretty accurate, except for the suggestions about close family members, because I have none other than my husband as an adult family member. I think the analytics shouldn't look for last names to find close family members in all cases but should also include other input criteria like race, number of years lived in the USA, etc.

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    Response from TruthFinder

    Thank for leaving us such a positive and honest review! We’re glad you found what you were looking for with our services. If you have any questions or need help with our website, please let us know by calling our member care team.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 18, 2019

    I cannot find me in the site. Other sites have my info. I am also in business and clients cannot see my background. What else can I say? Please check into this and let me know why I am not there. There could be discrepancies.

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    Response from TruthFinder
    We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. Please contact our Customer Support team so we can make things right.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 18, 2019

    Everything on it is wrong on my profile. I've never had a ticket since 1990. I had a few in the 80s only DUI. This shows I've been evicted a couple of times and filed bankruptcy which I have never done and I'm pretty much a drug dealer. That's BS. I am cancel this immediately. Very dissatisfied.

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    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed July 18, 2019

    Wow!! This is a very detailed and accurate source for information. I was skeptical I admit but really was impressed. I also appreciate the option to block my own information and prevent infiltration by others; also to be able to easily edit my info.

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    Response from TruthFinder
    We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached via phone.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed July 18, 2019

    Mary. This woman was able to use her bank to take money from my PayPal account. I was interested whether she had a criminal record. I was wishing that would show up at the beginning of the report. Also, the report did not show any type of problems with credit. She is a very rich woman living in Southern California and knows how to take money out of other people's accounts. It looks like you don't do anything with credit reports. So TruthFinder seems limited as to that area..

    However, your history of her moves is interesting. One fact that really opened up my eyes is that she pays $5,000.00 a month on her mortgage. It did help me to know that she is rich. Now PayPal is working with her taking money out of my account through her credit cards that she used in initially paying me but then took the money out through her bank. PayPal found that my charges for editing for her were very creditable. So knowing through your report of her financial situation did really help.

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    Response from TruthFinder
    That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly over the phone.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Price

    Reviewed July 14, 2019

    There is far too much bad and outdated information to wade through just to find out what most people want to know. I took advantage of a special one month at 50% off and still feel like I paid too much for the information provided. There was so much bad information on my own name and it was impossible to figure out where it came from and why it appeared. There is very little provided for the six or so names that were actually related to me that I could have found nearly all of it on my own without joining Truthfinder. There was also some very important missing information that Truthfinder did not locate that I know is available via public record search. If you choose to use this website be aware that all the information you receive might not actually pertain to the person whose background you are researching.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Price

    Reviewed July 14, 2019

    Credit reporting agencies, white page sites and a host of other online information services have 10 times the information that this site has. Most of the information is missing, incorrect or the timeline is wrong. They charge a one-month unlimited report but if you don't cancel, they will continue to charge you every month. This is a crap site that should be taken down.

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    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed July 12, 2019

    I ran a background check on myself to see what might appear under my identity on Truthfinder. They did not have my current address as listed on my legal state drivers license. They even listed a city as a residence where I have never resided in my entire life. When I saw that this information was incorrect to start with I was not about to pay their fee to see what else they have wrong about me. The mistaken information they give on a persons background can be destructive of one's future endeavors.

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    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. Please contact our Customer Support team so we can make things right.

    Sincerely,

    TruthFinder Support

    Reviewed July 10, 2019

    BEWARE!!! This company will make unauthorized use of your credit card for purchases not authorized. Simply stated.... his company is running a SCAM making unauthorized use of your credit information.

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    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Profile pic of the author.
    James increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with TruthFinder, James increased their star rating.

    Original Review: July 10, 2019

    I recently subscribed to check this out, unfortunately couldn't find what I was looking for. I want my account settings to cancel my account, which takes you through 3 or 4 different prompts to confirm cancellation. I insured that I followed the prompts to cancel, until I saw a verification of cancellation. I assumed everything was done, until I checked my credit card today and saw that I was charged. I called them but the customer service person said that there wasn't anything that they could do, so now I have to turn off my credit card and block them.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Punctuality & Speed

    Reviewed July 7, 2019

    This website was not only inaccurate - I searched myself - but also did not provide any additional information that could be found using free searches! What a waste of time and money! It had me living in places I’ve never visited and related to people I’ve never heard of. SCAM!

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed June 26, 2019

    I am the chair head of a high school reunion. I've been paying $27.00 a month for this service. I was paying an additional $4.00 for email access but cancelled that after finding emails were not accurate. I was using this service to get classmates' addresses. Some I obtained on Facebook but hundreds were not on Facebook. So I came to Truthfinder to find them. Since we are doing two classes there are a lot of addresses to get. I was cut off/suspended in the middle of my research because of the concern I was looking up too many names? I've been paying monthly for premium unlimited services, clicking the Captcha proving I am not a robot, signing in with my email and password. Yet I was suspended. Which only proves they are watching you and there is a limit.

    Unable to resolve the situation immediately, I had no choice but to cancel. If this was such an issue, maybe I there should have been some warning that came up stating I have exceeded my search for the day. And to give it a break for a bit! And not say you get unlimited searches. And that you are being watched!! Oh look they have a CAPTCHA for me to click on. Such a farce.

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    Response from TruthFinder
    Hi Kimberly,

    We’re so sorry that you are having technical difficulties with TruthFinder. We work really hard to improve our user experiences and we’d love to work with you to fix this error. One of our senior team members will be reaching out privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Customer ServiceSales & MarketingStaff

    Reviewed June 20, 2019

    This is a fake site. They will only instantly start sending you spam like **, sex sites, dating sites. Is this what you want on your computer, and it will never end until you change your email address. So are you ready to change your email address? Then go ahead and give it to these scammers. I didn't even do a search and got cold feet and tried to cancel what I was doing but it was too late. Shame on these people. How does the government allow this to happen?

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    Response from TruthFinder

    Dear Sir,

    This response is in regards to your consumer complaint.

    We’re sorry for any confusion that you may have experienced with our policies. We do collect personal information such as name, address, and email address. When a customer enters in this information and clicks “Continue”, they agree to our Terms of Use and Privacy Policy. The following can be found in our Privacy Policy:

    SHARING INFORMATION
    TruthFinder may share your personal information, including your name, address, email address, and data about transactions conducted on our Site with third parties, including third-party advertising partners who may send you information about their products or services. TruthFinder uses third party service providers to help us with hosting, billing, fulfillment, and data storage and security. We do not share payment information, except with service providers, and only for order fulfillment.
    If you enter a co-sponsored contest or sweepstakes, any information collected will be shared with the co-sponsor in accordance with the co-sponsor’s privacy policy. Do not participate in contests or sweepstakes if you do not wish to share your information in this way.
    If we or some or all of our assets are acquired by another organization, including through a sale in connection with bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Statement.

    We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.

    All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contacting us at help@truthfinder.com. We apologize for your frustrating experience. We have removed your email address from our email marketing list. Please allow up to 10 days for the email advertisements to cease.

    Please do not hesitate to contact our customer service department at (800) 699-8081 with any further questions or concerns. We are available to assist you, Mon-Sun 5am - 10pm PST (8am - 1am EST).

    Sincerely,

    TruthFinder Support

    Price

    Reviewed June 14, 2019

    I would give this service zero stars, but I have to put at least one to let other users understand the uselessness of this site. I wanted to look up my grandfather's information, who passed away in 1967. I was particularly interested in the vehicles he owned, so I saw that this site claimed vehicle records based on county records. When I paid the 28 dollars for a one month option, which was the cheapest, they then charged another 4 dollars for the PDF file it created, which was ridiculous. I then opened the pdf, which was the only option to see the results, and all the data returned was his name, birth date, and day he died, and the last city he lived. Then they proceeded to let me know all the sex offenders around his house. Complete garbage. DO NOT WASTE YOUR MONEY! Very unsatisfied!

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    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed June 3, 2019

    I signed up to find out a few things about a shady individual I know, I paid and got started. It said your report is ready then wanted a additional 27.95 to let me view it. The only thing they told me was my own name and where I have lived which was places I have never been to. It also told me of relatives that are NOT my family. I am not sure where they get their information but it is not even close to being accurate and they are robbing people with their bogus claims, it’s simply FRAUD. Do NOT waste your money on this. Just buy a elderly person lunch.

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    Response from TruthFinder

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed May 30, 2019

    As a parent of 4 kids, I was trying to find current information on my second son, who left for California (leaving from Oklahoma) in about 2014. Well, first of all, his timeline showed his birthdate, but not the location (Illinois). This was the case with all of his relatives (my own reports as well) and "associates" reports. His older brother was NEVER born, specifically in Michigan and then relocated to Texas. There were no education records found and licensures in his medical field (he was a COTA in MI,OK,and CA) or driver licenses and up to date registered vehicles. Useless info. Included many "associates" or neighbors from previous addresses. The Real Estate and Property Tax info from his addresses were useless for my purpose. Previously by using a Bing search, I had already found that his OK Medical Board's COTA registration had expired. Nothing in his timeline.

    My own report likewise was lacking: Education, and at least 6 car registrations for the 2000-2018 period. My report did not show my 15 + years employment in MI and 17 years in OH (both for Nuclear utilities). I gave up trying to set the TruthFinder reports straight for "updating" reports for my own personal report, for which I know the facts. I am very disappointed for the $30 spent. I cancelled the minute I downloaded and read my second son's and my reports, both which missed my first son completely.

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    TruthFinder
    Response from TruthFinder

    Thank you for your honest feedback. We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed May 28, 2019

    They told me I was on a government watch list. There is no way that they can even have that information. I freaked out and almost worked myself up into a panic attack until my husband got home and assured me that this whole site is a scam. I am seriously considering filing suit against this company or at least talking to a lawyer to see if there is anything I can do. This should not be legal. Since your site gathers information, if you are any good at what you do, you'll know where I live, what I own, and that I can and will make good with this. Just about every other person on this street is a lawyer. Be prepared to be feel the same way that I felt with this FALSE information you gave!

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    Response from TruthFinder

    Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    TruthFinder Support

    Angela increased rating by 4 stars.
    After a positive interaction with TruthFinder, Angela increased their star rating.

    Original Review: May 26, 2019

    I paid the $27.95 and it is a rip-off. I searched myself and family members and the data was not current or correct. I actually got better information and correct information from Kentucky.arrests.org. which is free. Do not waste your money! I certainly wished I had not wasted mine!!! Actually, I would rate it 0 stars.

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    Response from TruthFinder

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed May 26, 2019

    I bought the one month only option to check on two dubious relatives who want to visit me. There was much accurate info such as addresses, work, etc. so the DUI and other info is likely correct so I now know to save myself the visit from these two. The actual problem however is the receipt just received in my email. It is not for payment of the one month. It seems there is a bait and switch and like the poor slobs above in this complaint chain I will be billed into eternity if I do not call the number. So many have said this is an exercise in futility to call and be on hold for hours and I am in Europe so the phone bill will be enormous. I may just turn this over to my FBI friend to troubleshoot if I get no answer.

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    TruthFinder
    Response from TruthFinder

    We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Profile pic of the author.
    Andrea increased rating by 2 stars.
    Price
    After a positive interaction with TruthFinder, Andrea increased their star rating.

    Original Review: May 23, 2019

    None of the criminal reports were accurate. People's reputation could be ruined! It's very expensive for inaccurate reports, and not just criminal records. Just about every report was more of a guess than the truth. Do Not Use! A complete waste of money.

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed May 23, 2019

    I went to this site because the one I used was completely erroneous and again the information was outdated and completely wrong... What is with these internet sites that think they can report wrong information and not be accountable to correct it. What a joke, STAY AWAY from this site. I will now hire a person to run the report I am in need of... Truthfinder is a waste of money!

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed May 21, 2019

    Charged 13.00 for inaccurate data and all public record. Membership until canceled billed monthly. Want to charge my credit card to cancel membership same day 33.00. Ridiculous. Not paying. What kind of company is this. Formal complaint filed with BBB.

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    Response from TruthFinder

    We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed May 21, 2019

    TruthFinder finds a way to place the most misleading, slanderous, erroneous, even malicious statements regarding a person. I found they were associating me with people I do not know nor ever will know. They listed addresses that I have never been to, let alone resided. If I were a dog, Representative Maxine Waters would shut this company down in a heartbeat, however being a law abiding citizen, They receive monies from honest people wanting to do research on others and see what they have falsely included in such reports.

    Additionally, they misleadingly said I had Criminal Activity. As it turns up, they found a 12 year old "Citation" I received and resolved 12 years ago and represented that as "Criminal Activity." Most misleading is their caption, "Did you know that ___ has their name on Gov. watchlist, such as the DOJ, FBI and Interpol." This site could be shut down if the entire country boycotted and did NOT use them. This is a scandalous company - DO NOT USE! John **.

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    Response from TruthFinder

    Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. We will contact you privately to help resolve this issue as soon as possible.

    Verified purchase
    StaffTransparency

    Reviewed May 20, 2019

    Most of the info you have given me is up to date and I have always enjoyed talking to your staff which was only once but your associate was very helpful. Thanks for the service!!!! What else can I say? You are great!!!

    Thanks for your vote!

    Reviewed May 20, 2019

    Truthfinder.com did not provide me with any information that was useful. I’m trying to locate a deadbeat dad that owes me quite a bit of money. I was hoping to find a current address, telephone number or place of employment. I found absolutely nothing to help me locate him.

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    TruthFinder
    Response from TruthFinder

    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed May 14, 2019

    I did a personal background check just to check for accuracy which costs $27.95. All the information can be found online and the accuracy was off on many items. I would think twice about spending your money with Truthfinder.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. We apologize and will reach out to you privately to resolve this issue.

    Sincerely,

    TruthFinder Support

    Sales & MarketingStaff

    Reviewed May 10, 2019

    I first put in the name of one of my children to review the accuracy of the information. It lead me to others and I looked up myself. I was flabbergasted. I’m very disappointed because they are advertising you can find out facts about people and it’s simply not true. You are also associated with people you don’t know. They also had my grandson who was born in 1995 paroled in 1969! You have no idea what these people are like and what does that say about you? I have learned my lesson. Do not believe what people post about you even if you pay for it.

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We have issued you a full refund. If you have any further questions, feel free to contact us.

    Sincerely,

    TruthFinder Support

    Price

    Reviewed May 10, 2019

    BEWARE-the information you may glean is neither accurate nor complete. And once this company has your credit card they will continue to charge their overpriced fee every month, even when you cancel the service.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Sales & MarketingRefunds & Payouts

    Reviewed May 6, 2019

    I took the plunge to try and locate an old school mate with Truthfinder. I looked up my own name and some other friends and family and the info was highly inaccurate. Everything that they show on your report is very easily found on social media, court case records and tax records, and those can all be used for free. This is not an in-depth search by any means and for 28$ a month I would expect more. Never did locate my friend and what info I did find was false... I want a refund and I want this lousy bogus product off my credit card. If I get charged again this month I will look into a lawsuit for false advertising and fraud.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed May 4, 2019

    I've never heard of my "relatives" listed on here. The phone number is from the mid-1990's. I did not purchase so who knows what flat out lies are on here that may belong to someone else's "public record". For this reason I requested to opt-out.

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    TruthFinder
    Response from TruthFinder

    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We apologize for the inconvenience.

    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed May 1, 2019

    The opt out option has never once sent a confirmation email. After submitting it multiple times on different days the only thing to come into my email is sex spam. The email was set up specifically to opt out of this site. Right above the opt-out selection on the website says: "Once you click the "Confirm Opt Out" button inside the email you receive, we will begin processing your Opt Out request which can take up to 48 hours. Any email address submitted with this request is ONLY used for the confirmation email." Blatant lies.

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    TruthFinder
    Response from TruthFinder

    Hello,

    We apologize that you didn't receive an opt-out email. You also have the option to opt-out via email and phone. Send an email to help@truthfinder.com and include the name and address you wish to opt-out. Alternatively, call our Customer Care department on (800) 699-8081.

    Sincerely,

    TruthFinder Support

    Price

    Reviewed May 1, 2019

    This thing does not tell you anything new, draws wildly inaccurate assumptions, and is a complete joke. Let me just remind whomever may read this: THEY GO OFF PUBLIC INFORMATION ONLY, WHICH IS SOMETHING YOU CAN GET YOURSELF FOR FREE. They also charge EXTRA for any possibly useful information such as telephone numbers and email addresses. Save yourself the money and just do a little digging all by your onesies.

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    TruthFinder
    Response from TruthFinder

    Hi Jess,

    We apologize that you were unhappy with the information you found in a report.

    TruthFinder assembles public records into one easy-to-read report. We do not create or modify the information that we are provided. When you pay for a TruthFinder report, you're paying to access multiple data providers and have us compile the information in one place. While some of this data could be accessed directly through courthouses or FOIA requests, it could take weeks or months to access it. We provide it instantly, online, and without lengthy trips to different courthouses across the country.

    While we strive to provide you the best data possible, sometimes — due to slow processing times or clerical errors — the information we are provided isn't as thorough as we would like.

    We would be happy to issue you a refund, but based on the information you provided us, we are unable to locate your account. Please call us on (800) 699-8081 so we can assist you.

    Sincerely,

    TruthFinder Support

    Customer ServiceSales & Marketing

    Reviewed April 26, 2019

    I opted out of being posted on Truthfinder, but I continue to receive emails from them trying to sell my own information to me (they think I'm a buyer). I found that the little info they are posting (before payment) is incorrect. Yet, this firm sells the incorrect data, AGAINST MY OPTING OUT AND AGAINST MY PRIOR COMPLAINTS, at a profit to it. "Your Background Check for Gabriela ** is Waiting To Be Viewed, Anonymous Guarantee." Example of messages I keep receiving despite Opting out: << Damaging records - (3) new posts for Gn **>><>

    As a private firm's owner 99% of what I do and my lifestyle is on public sites in plain view -- no need for anyone to pay to see it and I did not give permission to Truthfinder to sell it at its profit -- but above all to sell false data as correct data. THIS CONSTITUTES DECEPTIVE PRACTICE AND FALSE ADVERTISING, (and might include defamation harming my business since 2015). I seek to sue them under a class action claim. My last message to Truthfinder is: please either release my report to me immediately for free, so that I can correct any errors, or DELETE IT FROM YOUR WEBSITE. I do hope Truthfinder does not follow up on this last warning, so that I can sue them with the 1st opportunity ... along with everyone else victimized by them.

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    TruthFinder
    Response from TruthFinder

    Hi Nicoleta,

    You have been opted-out from TruthFinder and removed from our mailing lists. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. Your background report has been removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.

    Sincerely,

    TruthFinder Support

    Staff

    Reviewed April 25, 2019

    Updated on 04/25/2019: Thank you for getting back to me. I had contacted all those government agencies including: FBI, CIA, DOJ and INTERPOL. None of them have me on their watch list of being suspicious a terrorist or in any harmful activity. I had sent a photo of your display to them and now my questions to you: Where did you get these false statements from? I want the copy of whom was the person or persons to have created this against me? I want a copy of the form of the person with their name with their contexts. Send it to my email address.

    I went to Truthfinder Website to see if my phone number was listed in the internet. I had discovered on Truthfinder to have display about the FBI, CIA, DOJ, INTERPOL and other government agencies have my name on their list of me to be on a watch to be a terrorist or in the company of someone being suspicious, being in a group of terrorism. I had taken a photo of this outrageous fabricated report about me. I intend to sue for damages if they persist to keep slandering my name! If I had a choice not to rate Truthfinder I wouldn't give any star. I expect for them to remove it from my record and the internet. The people and places are unknown to me! Someone has stolen my identity and has screwed it up to make it look like I am evil when I am not!

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    TruthFinder
    Response from TruthFinder

    Hi Carmen,

    We apologize for any misunderstandings, but this slide doesn’t say that an individual IS on a government watchlist, it simply states that our reports contain information for government databases. This is what it says:

    Did you know? IF Carmen Lombardi’s name appears on a government watch list supplied by the DOJ, FBI, INTERPOL, or another government agency, you will have access to the details associated with this record.

    At TruthFinder we have complete respect for an individual’s privacy. If you would like to opt-out from TruthFinder, please contact Customer Support on (800) 699-8081or send an email with the subject line ‘OPT OUT’ to help@truthfinder.com. Please include your full name and address in the body of the email.

    Sincerely,

    TruthFinder Support

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 20, 2019

    I signed up for their monthly $27 package and one day, I happened to notice an odd $4.99 charge on my VISA statement. After HOLDING on the phone for over 20 minutes, I finally got a customer service person (Sherie) on the line, who was very nice and I explained that I had NEVER authorized the additional $4.99 charge and didn't know WHAT it was. She said that 7 months ago 'someone' had used my account and looked up a phone # and when that occurs, they auto-bill each month thereafter for $4.99! First, I never looked up a phone number. Why would I, when we can do that for FREE online? And even if I did, what moron would allow Truthfinder to subsequently continue to bill $4.99 a month into INFINITY after looking up just ONE number?!?!?!

    Well, Sherie was very understanding, but she had to send me over to Jennessi (sp?) in order for me to obtain the 7 months of $4.99 charges or $34.93 that Truthfinder basically stole from my VISA card. Jennessi was rude, unprofessional and argumentative, even challenging me CLOSE MY WHOLE ACCOUNT if I didn't like how they did things. I own businesses, and if I had an employee who repelled my customers, I'd be OUT of business! I'll be watching my VISA statement, and if the $34.93 credit doesn't show up in the 5 business days as promised, I plan to close the whole account and take my business elsewhere. Truthfinder is extremely unprofessional; and after wasting nearly an HOUR of my Saturday, I'm furious! GO ELSEWHERE and save yourself the trouble!

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    TruthFinder
    Response from TruthFinder

    Hi Mary,

    We're very sorry for your recent experience with TruthFinder. We will reach out to you privately to reach a resolution.

    Sincerely,

    TruthFinder Support

    Reviewed April 17, 2019

    I ran a report on a gentleman that I am seeing that I am very fond of. I paid $37 which I barely had to find out that he is single. Now I am getting he say she say that he is married and stumbled upon a woman on Facebook and him holding a baby and the woman's last name is hyphenated with his. I want to believe Truthfinder but I'd like either a refund or a rerun of this story so that I can get to the bottom of it and put my heart at rest.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed April 17, 2019

    This is a rip off. In order see the information they have on you, they want you to purchase a subscription for several months, a year or $29 for a month. This is extortion. I am a Senior Citizen living on social security. I have a right to know what information a person or company is publishing about me. I should not have to pay for it.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We apologize that you were unhappy with TruthFinder. We don't edit or create public records. They already exist in various databases at a county, state, and federal level. We pay a fee to access these databases — and then compile the records we are provided into one easy-to-read report. We have a team of developers to build the software that makes it possible for members of the public to search for their name, along with designers to help make the information easy to understand. While we would love to be able to provide this information for free, it's not feasible for us to do so. Sincerely, TruthFinder Support

    Price

    Reviewed April 16, 2019

    Why cant companies tell you up front what something will cost so you won't have to jump through so many hoops to decide on buying that service. Truthfinder is one such company, PLUS they insinuated that I had several histories of criminal activities when I know it to be a complete, and utter lie. I have never committed a crime in my life, and have no knowledge of any family or friends who have either. I dont know how legitimate they are, but that really made me not want to pay, and would have stopped right there if I knew the cost up front. So yeah, that 15 minutes of questions was not worth it.

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    TruthFinder
    Response from TruthFinder

    Hi Karan,

    We apologize for any misunderstandings about our product, but we do not claim to be a free service. We search public record databases and compile the records we retrieve into one easy-to-read report. However, it costs money to access these databases and to maintain our website. If you have any questions or comments, feel free to reach out to our Customer Care team at 1-800-699-8081. We’re able to assist you 7 days a week, 5 am to 10 pm PST (8 am-1 am EST).

    Sincerely,

    TruthFinder Support

    Reviewed April 16, 2019

    I wanted to look up information regarding myself. I gave my name and email address before starting my search. I verified several questions about myself along many pages (age, relatives, residency, etc) stating they were compiling and loading information regarding my records. Their "findings" are misleading as I know I do not have a criminal record nor am I on any watch "list". After stating my report was ready, it requires a payment to proceed. Withholding that information regarding payment until the end is shady enough for me not to proceed.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for any misunderstandings, but we do not claim to be a free service. TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at any time in our Terms of Use.
    Sincerely,

    TruthFinder Support

    Reviewed April 12, 2019

    Truthfinder has my deceased mother, who has been dead 11 years listed as though she was alive. Truthfinder has her living at locations she never lived at and lists relatives that were not related at all.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Customer ServiceContract & TermsSales & Marketing

    Reviewed April 12, 2019

    I tried their service but did not buy anything, I just got to the point where I had to sign up for a monthly service and decided based on reviews that I wouldn't do that. They really should off a one-time service that doesn't automatically renew. When I got to the point of adding my email address I became skeptical so I read their Privacy Policy and Terms of Use and in neither of these did it state that personal information would be sold or given away. Still skeptical I signed up using an alias email of "myemail+truthfinder@gmail.com" of course "myemail" is mine, not literally my email. I then began to get SPAM emails, that look like phishing scams, from multiple sources, all to this email alias and only after I did not sign up for the Truthfinder service. It's been many months and I still get several emails a week, almost every day. It's very annoying and is an illegal practice.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize for your recent experience with TruthFinder. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed April 10, 2019

    I ran a Truthfinder on my son. I knew about his life till around age 21. Then he came back in at age 37. He's now 39. Truthfinder did NOT find any of his 3 arrest records that I knew of from his past. Only found a few of many addresses. I was looking for more arrest records, driving record, etc. His house had been foreclosed on in September and Truthfinder didn't find that in March. His car was before that. VERY DISSATISFIED. DON'T USE, NOT WORTH THE MONEY.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    Hi Julie,

    We're sorry that you didn't find the information that you were looking for. While our reports are usually quite thorough, we rely on third-party data sources (like courthouses and census bureaus) to obtain our data. Sometimes due to factors like slow processing times or clerical errors, this information may be inaccurate or out-of-date. We will reach out privately to make this right.

    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed April 9, 2019

    I encountered Truthfinder through an internet search. The short description indicated it as a free service. I went to the site because I was receiving postal mail addressed to a person I do not know, but with my street address. I entered all the required information (requiring multiple web pages). When I entered my email address to receive my report I was informed that there was a fee. So I declined. Since then, I get a pop up notice at least once daily telling me my report is "waiting for me". I emailed Truthfinder to ask how to stop these pop ups but received no response. I have run two malware programs which do not find malware on my computer. I Truthfinder's technique to be invasive of my privacy and unethical.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder

    We're sorry that you were unhappy with our service. It sounds like you subscribed to push notifications while visiting our site. This article can provide information on how to easily unsubscribe from push notifications: https://www.truthfinder.com/unsubscribe

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed April 9, 2019

    Overall I appreciate the service. More detailed info about criminal activity would be better on a person. I'm still floored on why I can't find myself. I have put in all the info I have on me. I overall C+/B_-.

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    TruthFinder
    Response from TruthFinder

    Hi Charlie,

    We're sorry that you're having difficulties locating yourself on TruthFinder. A senior member of our team will reach out privately to assist you.

    Sincerely,

    TruthFinder Support

    Customer ServiceStaff

    Reviewed April 9, 2019

    This site is horrible, I want to cancel and I have tried everything since November and they still keep taking out money from my checking account. I have called, can't get thru, canceled on site, and emailed and no answer back. They are awful. I am going to get a consumer help company to help me.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We're so sorry to hear about your experience with TruthFinder. A senior representative from our Member Care department will be reaching out privately to get this issue resolved.
    Sincerely,

    TruthFinder Support

    Customer Service

    Reviewed April 8, 2019

    We had an incident with an acquaintance/new friend and he was arrested 2 houses away with police and sirens wailing. We attempted to find out the circumstances and being unfamiliar with internet research, wound up with Truthfinder. After going through the built up drama provided by Truthfinder in while "searching" for the data, it was inaccurate and without current criminal charges (while the guy was sitting in jail). I subsequently found the information myself, which is really saying something. I immediately sent an email to remove my subscription, received a email reply telling me to call them, and now I can't get through to them.

    The nice recorded lady that does answer the call robotically assures me that the call volume is greater than normal. Likely the calls are people complaining just like me. She conscientiously suggests I leave a message, I try to but am immediately disconnected. It's dishonest business practices at best and more likely, outright thievery and intentional deception.

    I've spoken with my bank and although they couldn't divulge specifics to me, clearly indicated that Truthfinder isn't a stranger to them. And the likelihood of them telling me (probably in part) a forthcoming attempt to obtain their subscription fees ongoing should be handled by the financial institutions it wasn't the truth. Truthfinder themselves can back out any charges and put an end to the issue, but they. To expect an ongoing problem that will likely create a need for me to file a dispute. So, I can do that. I even know how. Miracles never cease. Nor do the endless scams and lack of honesty and integrity people find acceptable these days. Good luck and please think twice about Truthfinder services providing their clients the whole truth or to be reachable.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 2, 2019

    Truthfinder listed a person I was searching for by name and previous, known to me addresses at the right age 71, which is concurrent with my age and generation, as I was searching for an old high school friend. After I paid the $27.78, TF revealed that the actual age of the person was 89! The only truth I found was she died at the age of 71 in 2002 - 18 years ago!

    I immediately contacted them by email and complained about the classic "bait and switch" fraud they perpetrated, and have gotten no answer, forget about the 800 complaint line wait. I plan to try one more search to see if I can get anything of value for the money I've already spent and then cancel my account and inform my bank not to issue any more payments to Truthfinder, who, I see by the majority of complaints here on the BBB page, are really in the business of scamming, overcharging and not responding. Forewarned is forearmed, folks, so if you're reading this you are both forewarned and forearmed.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Resolved outside ConsumerAffairs
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 30, 2019

    When I registered for Truthfinder's service in January 2019, they offered two Opt-In Payment choices: (1) a one-time, one-month use of the Truthfinder website (this is the Opt-In I selected); (2) a recurring, monthly Opt-In Payment (automatic monthly charge to registrants' credit or debit card, which I did NOT select). I purchased Truthfinder's services solely to check the accuracy of my personal information and that of two other family members. The information that Truthfinder provided (the "Product") was in each instance extensive and accurate. Truthfinder does a fine job of providing a bona fide, impartial and quality information service. I would have given Truthfinder five stars had it not been for their complete disregard of my one-time, one-month Opt-In purchase.

    On or about January 8, 2019, I opted for Truthfinder's one-time, one-month purchase, which should have automatically ended 30 days later. As noted above, however, Truthfinder continues to charge my credit card $27.78 monthly. Telephoning for customer service is an exercise in futility and frustration as I learned the hard way. I telephoned six times over a span of a week, resulting in an aggregate of 4-1/2 hours on hold! A customer service representative NEVER answered. Truthfinder's failure to provide assistance forced me to dispute the improper charges for February and March to my credit card bank (the "Bank"). Upon learning that my Bank had reversed the charges, Truthfinder closed my account. Because of this closure, I'm now unable to obtain from the Truthfinder website the documentation my Bank is requesting in order to validate the dispute.

    In addition, while Truthfinder.com properly shows my correct personal information in its MyAccount section, it fails to show the Opt-In Payment I selected, i.e., a one-time, one-month use of their website services. By failing to provide this key information, Truthfinder renders any disputed charges into a "he said, she said" situation. For example, so far, the company has properly collected $27.78 for January 2019, but it has tried to charge an additional $55.56 to my credit card for February and March. I notice in ConsumerAffairs' Reviews that Truthfinder resolves a similar complaint by another customer IN ITS OWN FAVOR by invoking Section 9 of its Terms of Use, which states:

    "Your membership will automatically renew every 30 days unless you cancel before the start of the next term. TruthFinder will charge the recurring membership fee of $27.78 to the same payment option you use today until you cancel. To cancel your subscription, call (800) 699-8081 between the hours of 5 am and 10 pm Pacific." Truthfinder has two conflicting policies in place, which it apparently uses at its discretion and in its favor. For instance, on February 19, 2019, Truthfinder replied to another customer about a similar situation by saying that Truthfinder's "Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel." In my case at least, I specifically selected to pay only one time for a one-month use of Truthfinder's services.

    I'm trying hard to believe that this is just a "mistake," particularly because Truthfinder establishes such a good reputation for itself by providing a quality service. Why ruin its reputation with a bait-and-switch that allows customers to Opt-In to a one-month purchase, while actually switching to a monthly, recurring charge that obligates customers to telephone (see Section 9) to cancel the account? When I tried to telephone, I was kept on hold interminably; no one answered. In contrast, the one-month Opt-In doesn't require ANY action by the customer. By its very nature, it should automatically expire after 30 days. I ask that Truthfinder clearly disclose what its authoritative purchase policy is. I also request that it resolve the disputed, improper charges to my credit card when my credit card Bank calls, assuming they succeed in reaching a human being. I unfortunately wasn't so lucky.

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    TruthFinder
    Response from TruthFinder

    Hi Michael,

    We are so sorry that you had this experience with TruthFinder. A senior member from our Customer Care team will be reaching out privately to make this right.

    Sincerely, TruthFinder Support

    Reviewed March 28, 2019

    Scam. Do not waste your money! Easy to sign up but almost impossible to cancel. In the fine print, you agree to let them sell your email address to spammers. The worst part of all is the information is so inaccurate it's no help whatsoever.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Reviewed March 18, 2019

    They weirdly hyphenated my name? Why? My current apartment number was included; well, that's potentially dangerous. I deleted it. They included OLD addresses at which I have not lived at for anywhere from 10 to 30 years. My DECEASED husband's connections were included as MY connections, although he had lived in another country and has been deceased for several years. They included as connections for me other people whom I have never heard of before their incorrect report. I made comments on every section and deleted many items. Truth? Yeah, right... I paid the fee upfront and also a separate fee for a PDF of my report (...which I never received). This was an appalling experience and discovery of the ineptitude of TruthFinder was, well, revealing. If I could give it zero stars, I would do so.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed March 17, 2019

    I have used Truthfinder several times and have been able to find all but one of the people I have been looking for. The one person not found could be I have wrong search information. I am looking for more accurate information to try finding this one person.

    Thanks for your vote!
    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team.
    Sincerely,

    TruthFinder Support

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