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TruthFinder Reviews

4,971,450reviews on ConsumerAffairs are verified
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About TruthFinder

TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.

Visit www.truthfinder.com
Pros
  • Unlimited reports
  • Mobile app
  • Detailed reports
Cons
  • Must buy full month
  • No trial period

TruthFinder Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Truthfinder?
    • 4,971,450 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 980 - 1130
    Staff

    Reviewed Oct. 21, 2019

    Against my common sense, tried for the "free report." Of course, after 10 minutes of watching it "gather" information with pomp and circumstance. Sliding bars, typed of info, percentages. Truthfinder asks for your payment info. Not very truthful for a free report. The info I did see was inaccurate in important ways. 2 people with same name live in different states. Yet they had the person I was looking for living in those states. One of the "other" people has a criminal record and mugshots. I am sure these were attributed to the person I was looking at, Truthfinder said I would be shocked at the criminal record. I KNOW the person of my interest has no criminal record. I am sure they provide a lot of info, but I am also sure much of the info will be incorrect. How do you tell which is which?

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We apologize and will reach out to you privately to resolve this issue.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Oct. 21, 2019

    I contacted Truthfinder to check on a person who I believed may have had a criminal record and may be of harm to a family member. Caroline was extremely helpful and was very personable and friendly. She provided information about your service which was very helpful. Caroline is an A+ in my book. She's a keeper! Thank you!

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    Verified purchase

    Reviewed Oct. 21, 2019

    I had a satisfying experience with the information I received, but it wasn't what I was looking for. Thanks anyway to Truthfinder!!! If I had the chance to recommend the site, I would do it since they are trustworthy and attended my request immediately.

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    TruthFinder
    Response from TruthFinder
    Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear you were happy with TruthFinder. We're orry that our service could not help you find what you were looking for. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2019

    Hello - Your service was extremely helpful in locating my classmates for my high school class reunion. The information was informative, accurate & concise. When I called in with questions, your staff was knowledgeable & friendly. I will be sure to use this again in the future when needed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2019

    I would definitely recommend. I found everything I needed to. Easy to fill out form and receive report know. Easy access to all info. I would suggest to friends and family. Customer service was very helpful and polite. I will try again in the future. That is all I have to say.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 21, 2019

    The reports were accurate and timely. Will definitely use this service in the future. Would recommend to all to ensure you know everything available for someone you or a family member is in contact with. Trust but verify! Thank you.

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    Verified purchase

    Reviewed Oct. 20, 2019

    I used my own name and information to test Truthfinder. It was 85% accurate. I was pleased with the information they provided. I did Cancel my Subscription because it was not totally correct. The information was inaccurate regarding several education points.

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    Verified purchase

    Reviewed Oct. 20, 2019

    I only needed one piece of information to locate someone, and I found it via this site. What I most appreciated was the ease of joining and the equal ease of canceling the subscription once I got the information I was seeking. Thank you for making this process easy and for not making it difficult to cancel.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Oct. 20, 2019

    I was very frustrated when I called customer service - the report was basically blank. It didn’t have what the system said it was going to report on. Spoke with Terrance who is a great customer service rep for your company (5 stars for him) - cancelled my account and he refunded my money. I really expected to have to fight over this - I was pleasantly surprised. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppTransparency

    Reviewed Oct. 20, 2019

    The device was great. My issue was taken care of quickly. The call was clear. I was on hold for just a min. I will recommend Truth Finder to friends and family. The app is easy read and saves searches. Love it. Thank you for great customer service.

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    Verified purchase

    Reviewed Oct. 19, 2019

    Standard monthly rate doesn't get you much of a report. Too many add on costs for the money... Probably going to drop the subscription. Information is mixed with other people of the same name so not credible as far as what shows on the reports.

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 19, 2019

    I had to fill out a form for Social Security and they required me to come up with birth dates, marriage dates, death dates, etc. and this information could not be found on your site. I had to go to other sites to get what I needed. Sorry it didn't work out.

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    TruthFinder
    Response from TruthFinder
    We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 19, 2019

    Truthfinder was very easy to use, for anyone and very helpful in clarifying some information I had doubts about. If your interests lay where you can't reach information on your own without a huge expense, let Truthfinder do the work for you for a reasonable fee.

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    Verified purchase

    Reviewed Oct. 19, 2019

    I did this on a whim and found that all the information I received was correct. This turned out to be a very good company to use to gather information but I have no use for this but for those who could use this type of information. It's a great asset.

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    Verified purchase

    Reviewed Oct. 18, 2019

    I have used this service for a while and have had no difficulty in finding old friends and relatives. The searches often reveal several names and I have no problem weeding out the wrong persons among several options. Thank you!

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Anival helped me to not renew service. He explained pricing if I did, but I decided not to renew the service. He was very competent, smart about the product, and courteous. Thank you for hiring such a nice person.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Was having problems with the background checks but the lady helped me to fix everything. Been using your service for 4 years now and will continue to use this service for my business purposes. Will tell everyone about you all.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 17, 2019

    I needed to do research on a person. The process was easy and clear. The report results answered all questions that I had. Thank goodness all information verified what I had heard about this person. Thank you for the help and clarification.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 17, 2019

    In general I liked this service. Quick and easy to use and fairly priced. I am a class reunion organizer, so it was really helpful in tracking down missing classmate contact info. I like that it linked possible relatives for when there was incomplete or missing info on the target classmate. I was able to link up to many classmates through their relatives.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2019

    Look up a person going out on a date with. I found out basic information. No high profile crimes. I was satisfied with that information. It didn't give very much in the way of college or jobs. I was disappointed in that way. Hard to read into if the person had many jobs, or successful, received positive awards or admirable information. Very basic with last house address and vehicle information. Children, siblings, didnt even show he was divorced.

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    TruthFinder
    Response from TruthFinder
    We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Price

    Reviewed Oct. 16, 2019

    They provided very little information and continued to charge my account without authorization. When I tried to cancel account after discovering the charges, I could not. Be very careful to check your account to make sure they haven't signed you up to a monthly subscription.

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    TruthFinder
    Response from TruthFinder

    We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. Additionally, all of our customers have the ability to look up their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2019

    TruthFinder did a good job in showing me what I was looking for. Only thing is that cancellation wasn't easy. I did 3 cancellations online but it still didn't go through because when I clicked the button to continue with cancellation, it took me to an extra window, still trying to encourage me to stay. There was no way for me to continue with my cancellation without calling the company by phone to cancel.

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    Customer Service

    Reviewed Oct. 15, 2019

    I was trying to cancel my membership by phone and was kept hanging for over 10 minutes when I finally gave up not once but twice!! I would not recommend this service to anyone!!! Pissed off in Wisconsin!!!

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    TruthFinder
    Response from TruthFinder

    Hi Margaret,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 14, 2019

    Jessie in customer support was amazing on this Columbus Day 2019. Never had such a positive response to a question. Thank You and would recommend to friends and family for sure!! Truthfinder in my book is number one and always will be, Thanks Again ~ Happy Customer

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    Verified purchase

    Reviewed Oct. 14, 2019

    I needed information on someone and Truthfinder was there to give me all the appropriate information I was looking at for and more. I would and have recommend truth finder to my friends and family. Thank you truth finder.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 14, 2019

    I found your attention to my needs were met quickly and with total satisfaction. Your customer service representatives were kind courteous and very knowledgeable. I also appreciated how polite each service representative was. It definitely appear you take great care in training your personnel to work with the public. Thank you for your service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 14, 2019

    Very good experience with Truthfinder. Found everything I was looking for and easy to find. Very helpful when I called them if was having trouble finding the person I was looking for. The young lady I spoke to when I decided to cancel was extremely polite and was not pushy trying to keep me subscribed.

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    Verified purchase

    Reviewed Oct. 13, 2019

    This has been by far the best informational website I have found to reach out to people that I have not been in touch with for 40 years. The information provided was easy to understand and a lot of information for every person I was trying to reach. Just by chance my husband found this site and it completely changed my trip plans due to the connections of the family and friend that I found. Thank you so very much. I advise anyone who is looking for someone to subscribe to Truthfinder website. I am soooooo happy!

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    Verified purchase
    Staff

    Reviewed Oct. 13, 2019

    Representative was very helpful and very polite. I would recommend their service. I don’t know anything else to say. Representative was very helpful and help me with my situation. My experience was very positive. Thanks to everyone. With kind regards, Shenna.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 12, 2019

    I utilized Truthfinder in order to locate an address I needed for a family in Georgia. It was great, as the information I needed was quickly identified and delivered. HOWEVER... like many other companies more interested in money than client satisfaction, you get set up as a recurring Truthfinder customer immediately. I find this abhorrent, as usually an ongoing subscription is not needed. Why not give a choice for a SINGLE MONTH? Be responsible instead of greedy. From my perspective, income a company receives as a result of ongoing subscriptions that a client does not honestly need or want, is fueled by business practices that are solely about money, not about service to the greater good. Today, it is critical that companies evaluate who they are, what they have to offer, and how they can operate in a sustainable way that serves both the company, - and the community, ethically. Thank you.

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    Verified purchase

    Reviewed Oct. 12, 2019

    Researching potential relative of daughter's ex husband for purpose of making contact with their young daughter. Found out the paternal grandfather was deceased. There really isn’t much more to comment as the party was deceased. Unfortunately the child will never know her grandfather. We are hoping there are not health issues. There was very minimal information about the party Pete **.

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    Verified purchase

    Reviewed Oct. 12, 2019

    Found what I looking for and really recommended to a friend and family, I was able to see pictures and some other stuff, great job from them and plus if you want to unsubscribe it's really easy too, I was very impressed with that.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Oct. 11, 2019

    The gentleman that helped me was amazing. He helped find my account and help me close it and refunded my account that was charged wrongful. Thank you for solving my problem. He also told me about the phone app that I can use any time.

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    Verified purchase
    PriceOnline & App

    Reviewed Oct. 11, 2019

    It was simple to use and I found the information I was looking for. I was not satisfied with the cost to use the service. Then I had to cancel the service with Truthfinder, for the apps that were on my phone. I couldn't just unsubscribe the service for the apps with Apple.

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    TruthFinder
    Response from TruthFinder

    Hi Kelly,

    We’re sorry to hear that you had an unpleasant experience with our Billing System. We work hard to provide the most relevant and useful information for our users. While we wish we could provide our users with this information for free, it, unfortunately, costs us money to access these public records from our data sources and to maintain our website and app. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 11, 2019

    The service you offer is so greatly needed in today's world. I was able to look up people I thought might be trying to scam me out of money. Sure enough, they had records. So I knew not to deal with them. I think everyone should make use of your service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2019

    Easy to use and easy to cancel. I only used Truthfinder one day, finding all inquiries easy to find and informative. I intended to cancel within the one-month trial period but forgot. I called today to cancel and the company representative I spoke with was extremely pleasant and helpful. I wish all company representatives I interact with were like her. Great job! I wish I could remember her name. I would not hesitate to recommend Truthfinder.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Great service. I was able to find out what I was looking for. I would recommend this this service if you need a complete background check on someone you have just met. You never know what they have going on that you are not aware of.

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    Verified purchase

    Reviewed Oct. 10, 2019

    Using Truthfinder was a Very good experience. I trying to locate 2 cousins that I had not seen for years. Truthfinder was very easy to use and gave me the necessary information. I would use again if information was needed.

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    Verified purchase

    Reviewed Oct. 10, 2019

    The service provides much information that is available to an individual at multiple websites or other databases. I doubt most folks have the resources or time to locate the information that Truthfinder makes available in a very short order.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Cancellation of 5 day trial. Agent helping me with cancellation was courteous and knowledgeable. Informed me of other options on Truthfinder if I wished to continue, which I declined at this time. Informed agent I liked the site and would join again if the need arose.

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    Verified purchase
    Staff

    Reviewed Oct. 10, 2019

    Great service! Thank you so much for all your help. I found exactly what I needed! Truth finder is very helpful for all of my inquiries, I will most certainly use this company again. I love how everything is categorized and neat.

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    Verified purchase

    Reviewed Oct. 9, 2019

    The website has all the info you need on who ever you need it on. Just input the required info and you may end up with more info than you wanted, so be careful what you ask for you might just get it all.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2019

    Customer service was great thanks! We have to have companies like you now to help us in this big bad world. Thanks for being able to get the much needed information. You were a big big big help. Thanks so much. I’ll forever be grateful.

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    Verified purchase
    PriceStaff

    Reviewed Oct. 9, 2019

    Pretty good service. I’d recommend it. They were able to find who I was looking for and the price is fair too. They found people I was looking for in many different states and a lot of information about them too. I was really surprised - thank you very much. I’m glad to have done business with you.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 9, 2019

    I desired to cancel because I had received the one bit of information I needed. I appreciated that it was easy and that the gentleman who helped me asked if I had any questions (a few times). He explained everything thoroughly.

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    Verified purchase

    Reviewed Oct. 9, 2019

    Great. It found out everything I needed to know. The review was definitely a true report. Truthfinder has helped in so many ways to find the information on people I needed information on and has been the most true information that has come to me. I know now I can get the truth from Truthfinder about the people I need to know about.

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    Verified purchase
    Staff

    Reviewed Oct. 8, 2019

    It was great. Found out a lot and was impressed at how friendly he was that took my cancellation. Two people I could not find at all I guess it is because they were in the military but not sure. Would really like to find out more on them.

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    Verified purchase

    Reviewed Oct. 8, 2019

    Having the payment at the end and it being recurring is misleading and changed my decision to complete the process. I am not interested in a recurring payment with the option to cancel, I was interested in a one time payment.

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    TruthFinder
    Response from TruthFinder
    Hi Corrine,

    We’re sorry that you’ve had a negative experience with our billing system. TruthFinder provides all of the billing details to its users before they sign up for our services, and these terms can also be reviewed at any time in our Terms of Use. We will reach out to you privately to work out a resolution.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    I found what I was looking for and the customer service was excellent! I was treated very fair by the company and again I received excellent care and no runarounds' when I had been charged after closing my account. The promise that all my information was archived and the invite to come back if I needed the service from Truth finder! Thank you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 8, 2019

    Caroline was an absolute sweetheart on my call today. She explained everything I needed to know. We need more people like her in customer service everywhere. Have a wonderful day everyone who works for The Truth Finder company. Great service y'all provide. Thank you again.

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    Verified purchase

    Reviewed Oct. 8, 2019

    Only after you put in all the pertinent information, wait through “collecting data”, and “compiling report” messages and a sliding bar going across the screen, about 10-15 minutes later it asks for the CREDIT CARD information to pay a ridiculous amount of $27 to obtain the report! Not happy!

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you had a frustrating experience with your billing experience. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer Service

    Reviewed Oct. 8, 2019

    I find that most criminal records are inaccurate and silent. Telephone numbers are mainly incorrect. Sex offender information of previous residences are irrelevant and extensive. It is overkill....I believe a few changes would increase the appealability of this product.

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    TruthFinder
    Response from TruthFinder
    Hi Cynthia,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    Thank you for listening to my concerns, asking about my day, showing concern about my child, resolving the issue, upselling the product, and not making me feel like I was locked into renewing my subscription. Jesse was phenomenal and extremely professional. He resolved my concerns without judgement of hesitation and the entire experience was well worth the call into the 800 number.

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    Verified purchase
    Transparency

    Reviewed Oct. 7, 2019

    As there is no tutorial, I had to guess at everything. I am 73, and app illiterate. Trevell was a sweetheart and walked me through it. However, later I could not figure out how to get the reports. HELP! A tutorial is needed desperately!!!

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    TruthFinder
    Response from TruthFinder

    Hi Vera,

    Thank you so much for your feedback. We’re sorry that you were not satisfied with our services. We’re committed to providing our users with a great customer experience and we’d like to make this right for you. A member of our team will contact you privately to help resolve this issue.

    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Oct. 7, 2019

    I used this service for a few weeks out of curiosity. It's not a service I really need for my day to day living but I was amazed at the expansive information and and detail. I certainly recommend Truth Finders for anyone that might need to check someone's background and get all the details.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2019

    In a nutshell, my search was easy and complete. When I wanted to talk to customer service she was top notch, professional and friendly. I would recommend this to anyone looking to search online. You will be happy you did.

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    Verified purchase
    Customer Service

    Reviewed Oct. 7, 2019

    Overall, my experience with Truthfinder was good. The only complaint, I have, is the report did not include the make and model of the vehicle the person drives. I had difficulty cancelling my subscription, online; however, their customer service was helpful.

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    Verified purchase
    Staff

    Reviewed Oct. 7, 2019

    My dad unfortunately he had passed away on October 9 2009. Be l would not know about if l didn't get involved with Truthfinder. Thank you guys very much. You are very good at what you do. Mrs. Angelica

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 7, 2019

    Mercedes was very helpful and friendly and sweet in her responses to my inquiry to close my account. In fact she was amazing. She was gracious in her response to me when I didn't care to have the identity theft protection she offered. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 6, 2019

    Rebecca has great customer service skills and rapport. You are lucky to have her! She was thoughtful, polite and ready to offer assistance and resolve my issue. Because of this, I will consider using Truth Finder if I have a future need.

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    Verified purchase

    Reviewed Oct. 6, 2019

    This service has helped me locate my family and children! Excellent cross referencing to assist me in my endeavors and easy to use. Thanks! Would definitely recommend to others to use this service. It would be beneficial to them also.

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    Verified purchase

    Reviewed Oct. 5, 2019

    I was on more of ham one occasion able to locate loved ones after my wife died whom we lost contact with to inform them and get to know them back into our life. So the service does work and I appreciate that.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2019

    I received the info I was searching for. It was timely and accurate. Your response was more than I had expected. Thank You. I will remember you for future needs and recommend you to family and friends. I have no immediate need for your service.

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    Verified purchase

    Reviewed Oct. 4, 2019

    I got this to look for my brother tony david ** and it's just sad because its the same information and I know this was his old address with his wife (she lives there wont speak to me) so I have nothing so I am going to let this account go for now. But I do love it. I found so much especially when boyfriend is texting all night long (he works out of town) and I get all the bills so what I think I already new just confirmed it! So always be truthful because they cant get mad if you tell them upfront but later No Excuses.

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    Verified purchase
    Staff

    Reviewed Oct. 4, 2019

    I was pleased. My nephew was adopted and he was looking for his father. It was easy and he is so happy to find his father. He can now write him and maybe visit each other someday. I was pleased with the information and details it provides.

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    Verified purchase

    Reviewed Oct. 4, 2019

    I found out a few addresses that I needed but nothing else relevant. The site repeated the information numerous times. I got what I needed out of it but will probably not go back to the site again in the near future.

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    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2019

    Reassuring to be able to access vital information in an easy to use format. Great customer service. I highly recommend this service to anyone who needs to locate old friends or classmates. Also great to have the added features of identity theft protection.

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    Verified purchase
    Customer Service

    Reviewed Oct. 4, 2019

    I highly recommend Truthfinder to anyone who wants to find someone, it was amazingly easy to use, their customer service is topnotch and very helpful, If I need to find anybody again I will sign up again, thank you for a great product and amazing service!!

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    Verified purchase

    Reviewed Oct. 4, 2019

    Used Truthfinder since 12/2017. I was always very pleased with the results of my search. I will definitely consider using your services in the future should the need arise. It was always easy to navigate. I have never used this type of service before and was amazed at the amount of data available. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 4, 2019

    Had to cancel due to fraud on credit card. Will be back. Your company is very reliable. Customer service is excellent. Thank you for all the help I received today. Have had success when trying to find correct information on a company or person. Will tell my close friends about you company..The young lady who helped me today was very competent. Once again thank you for all the help. Will for sure be returning.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Oct. 3, 2019

    I found the service very easy to use and navigate. The info I received was accurate and up to date. I would definitely recommend the service to any of my friends or family and use again if I had the need. The customer service was also very friendly and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Even upon needing to cancel this service, the customer service given was excellent! Sometimes you are made to feel uncomfortable when canceling the service but the young lady was more than pleasant. She certainly Deserves to be complemented! I would recommend this service to others. And if I ever needed the service again I would he is it again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Customer Service Rep was super nice and personable. She was helpful, courteous and made canceling my account painless. She was happy and sounded happy which was refreshing! If I need this service again it will definitely be through this company! Thank you!

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2019

    I needed to investigate some general background and this product was spot on and very accurate. I was able to review the background information on the person I had questions and confirmed they would be a suitable person for employment in a sensitive position.

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    Verified purchase
    Staff

    Reviewed Oct. 3, 2019

    I was able to get the information I needed from your site and it was very helpful. I am not longer in need of your assistance, but should something arise again in the future I will be happy to go to your company. Today I called to cancel my subscription and your agent was very helpful, cheerful and quite nice. She did offer to lower the cost for me, but I declined as I am not in need of it now. I would also be happy to recommend to friends.

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    Verified purchase
    Staff

    Reviewed Oct. 2, 2019

    I was able to find possibilities matches on what was happening around me. Thank you so to the team that helped me cancel my membership and it was a pleasure working with Truthfinder!! I would like recommended this to my people!!

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    Verified purchase

    Reviewed Oct. 2, 2019

    The information that was provided included the following: current addresses, relatives both deceased and living, current telephone and mobile numbers, criminal records and their status. I was able to determine approximately where this individual might be incarcerated and the pending charges: DUI, Driving an unregistered vehicle, on an out-of-state suspended and revoked driver's license. This individual disappeared around Christmas time 2018 and has not been seen or heard from ever since. It is entirely possible that this individual is serving 90 days to one year for unpaid fines connected with his DUI charges.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I believe that a single use price for a single inquiry would be a better option for those of us who don't need to use this enough to justify the expense. Maybe even monthly pre payment for a set amount of time or inquiries. I think it would open a bigger demographic for a wider market.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I thought the information returned to me was accurate and helpful in making certain that no wrong data about myself was circulated. It helped me to clean out old addresses and the like from my current profile. I would definitely use the service again if needed.

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    Verified purchase

    Reviewed Oct. 2, 2019

    I was both surprised & pleased at the amount of information I was able to find out. So easy too. This is a great site & I’ll definitely recommend to all of my friends and family. I also found that all of the information was completely accurate.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2019

    Found the lost relatives. Very responsible and quick with answers. Am so happy with your service. Your site is well done and when I have spoken with people they have been very helpful, polite, professional and concerned with my service. Thank you. Will come back if I need help in the future and would recommend your site to others. Have a great winter.

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    Verified purchase

    Reviewed Oct. 2, 2019

    Cancellation. Thank you so very much, Caroline. You made my day! You provided me with the history, use, and service of my Truthfinder account. Truthfinder is outstanding, and so are you Caroline in providing closure to my account. Thank you and bless you.

    Sincerely, Dr. Marilyn ** 5 Stars Service

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    Verified purchase
    Staff

    Reviewed Oct. 2, 2019

    Woman I spoke to to cancel my subscription was extremely courteous and professional. Would recommend to others! I tried this website because I was curious and found that it very interesting how much information you can pull up on anyone!

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    Verified purchase

    Reviewed Oct. 2, 2019

    My experience was pleasant and was able to find what I was looking for and also some things I didn’t know were out there listed in my name that I was able to correct and remove. I would definitely recommend this product to anyone as it was a wonderful tool to help with my search. Thank you!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    This site gave me all the information I was looking for and more. I was just making sure there was no criminal background on someone. Also the customer service was amazing when I had to call! They were very friendly and accommodating.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2019

    I was happy to be able to check unlimited records. The ones I checked came back as positive reports and gave me information that I didn't want to ask the persons involved. I checked my own and found one listed as a friend that really I had no contact with other than church attendance and don't know why she was included in my report. I also thought there would be more photos.

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    Verified purchase

    Reviewed Oct. 1, 2019

    Background of tenant in rental property for criminal history check and any lawful wrong doing associated with prior landlords. This was very helpful and I will most certainly use this company in the near future for any background checks.

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    Sales & Marketing

    Reviewed Sept. 30, 2019

    Seems to be a scam. They collect your info, feign to collect payment (although I am certain I will need new cards/accounts when the fraudulent charges show up). NOTHING HAPPENED - no info, no nothing. I was trying to find an email address so I could contact the parents of my friend who died of cancer. What a ripoff.

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    TruthFinder
    Response from TruthFinder
    Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
    Sincerely,

    TruthFinder Support

    Verified purchase

    Reviewed Sept. 30, 2019

    I signed up as I had a friend that I have known for 40 years and we lost track of people we knew back when and wanted to get in touch again. Well....LO AND BEHOLD! We were able to find and contact most of them. Sometimes it is enjoyable to sit around with a bunch of us old fogies reliving/remembering "the good ol days".

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    Verified purchase

    Reviewed Sept. 30, 2019

    The report gave an inaccurate assessment of my financial worth but otherwise was interesting. Other data such as address and so forth was correct. I would come back to Truthfinder if it was necessary for background checks but at this stage I have no further need of your services.

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    Verified purchase

    Reviewed Sept. 30, 2019

    I need to find my daughter Deborah ** 20 years old. Last time I hearing her is 5 years ago. Maybe she's live in Bronx. I try two months ago with your service and the address is possible chance and I need the phone number of her. Thanks.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2019

    The representative was very helpful and knowledgeable. She was friendly. She offered me a few promotions but wasn’t pushy. Excellent customer service. There was no problem with the phone service I received.

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    Verified purchase

    Reviewed Sept. 30, 2019

    I had many names, to update my information & update my personal records. This was done so I would be tuned in to what was and is happening regarding their situation, with their children and my grand children, and my other friends and family.

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    Verified purchase

    Reviewed Sept. 29, 2019

    Overall good experience. Provided with good info reflecting my purchased package. I would recommend to family and friends. Used a number of times and found out a lot of surprising information. I wont think twice to use again if and when any addition information I may need in the future.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2019

    The Truth finder will give you solid basic information. They have some connections wrong -- like my ex-husband's new wife shows related to my dead father. But I'm sure some secrets will come to light using it. I could see divorces/marriages/places lived/etc.

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    Verified purchase
    Customer Service

    Reviewed Sept. 28, 2019

    I signed up for your service earlier today, found the info I needed. When I called to cancel, I spoke with Teresa who handled everything I needed. If I needed this service more frequently I would continue. Thank you, Linda.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 28, 2019

    Very useful information with excellent presentation and customer service prompt. Questionnaire easy to follow and narrow person subject to report. Did not like the automatic 30 day need to cancel before being charged a continued monthly fee.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 28, 2019

    Like I said not worth one penny. Wasted time and money. Found nothing at all. Wanted to keep upgrading me. The only good experience was customer service when I canceled. The girl Gwen was please and took care of my request right away. No hassling or trying to get me to stay on.

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    TruthFinder
    Response from TruthFinder
    We understand how frustrating it is when you can’t find the information you were looking for. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. We apologize and will reach out to you privately to resolve this issue.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Staff

    Reviewed Sept. 28, 2019

    I was very happy with TruthFinder and the information that you provided on the person that I was interested in finding out about. It help me provide background information on this person and how he was a fraud and used people in taking their money and lying to them about the products that he would provide. He definitely did this to many people. Thank you very much for your services.

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    Verified purchase

    Reviewed Sept. 28, 2019

    My experience was pleasant. Specially, it was refreshing not having to deal with an attitude because one is cancelling a subscription. What a relief to not deal with that. Thank you for your consideration, more especially when one has a terminal illness. Thank you!!

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    Verified purchase

    Reviewed Sept. 28, 2019

    Easy to use and accurate!! I've used to find old high school friends. Will use again thanks Truthfinder!! And would recommend to anyone to use Truthfinder, you'll be glad you did. Go on websites or by phone to have all information on old high school chums of long lost relatives.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 28, 2019

    I appreciate the information I sought being available. I no longer need the service but am satisfied with the information I received. I appreciate the professional and friendly response I received upon my request to leave the service. It was unusual in today's culture of hard sales. It was another plus for this service.

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2019

    Real impressive, Good work. I have nothing else to add and if my few words are not good enough I'm so sorry. I am using this service only for a month and I have already cancel my subscription. Keep this going and good luck.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2019

    The rep I spoke with was very personable and professional. If she wasn’t a supervisor she deserves a high up position soon. She had awesome interpersonal communication skills. Thanks for the experience. I will definitely use the company's services in the future!

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2019

    The man I talked to was very pleasant. He told me about rating. He explain I could use Truthfinder until 10/ 11 when it officially gets cancelled. The man also explain further computer generated messages. I am very happy of the service. If I need to use Truthfinder again.

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    Verified purchase

    Reviewed Sept. 27, 2019

    I was able to find the information I was looking for and I had no trouble canceling when I no longer needed the service. I will recommend this site to family and friends and let them know it was very easy to use and very helpful.

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    Verified purchase
    Customer Service

    Reviewed Sept. 27, 2019

    Detailed detailed information. Very useful investigative tool for trace skipping. Potentially useful for screening social relationships. Would be nice to know if a phone number is in service, or not. Ditto for emails. Happy with the experience. Would recommend to a friend.

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    Verified purchase

    Reviewed Sept. 27, 2019

    Back a year ago, I looked your program. I was not careful so I filled out the form, but not wanting to pay the charges, I thought I cancelled the order. The program did not cancel, and I was billed monthly. I used a bank card, I are rarely use, so I did not notice that the funds were taken out, every month until now. Your Service Rep cancelled the program, and promised to refund a 5 moth portion of the fees. I thank you for your generosity.

    Tom

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    Verified purchase

    Reviewed Sept. 26, 2019

    I used it a lot over the last 3 weeks to find friends from high school who had disappeared over time. Truthfinder gave me lots of leads not only in the person's immediate family but extended families too. And it was a little bit fun using it.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2019

    Got what I was looking for. I was searching for my son. I found him. Later, I was able to talk with him. I did find out that he no longer lives on State St. He still has the same phone number though. Customer service was great!

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 26, 2019

    I was trying to find other crimes that a man had committed besides tax evasion but was unsuccessful. It didn't even show that he had a FEDERAL TAX LIEN against him. Truthfinder was very generous in refunding my one-month charge.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2019

    The only good experience I had joining this site was the help from the customer service representative Caroline who was very helpful and informative. The site only gave me things about the person I was questioning about things I already knew. I needed more evidence to which I feel was not provided. There was no person in question alias area which would have brought up more pertinent information. This site was a waste of time and money.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2019

    Helped me cancel without any issues. She was kind and courteous and friendly. All customer service agents for all companies should be that friendly and easy to talk to. Also, I didn't have to wait on hold forever.

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    Verified purchase

    Reviewed Sept. 26, 2019

    I had a wonderful experience with Truthfinder. It was easy to look up things and were very thorough. I definitely would recommend to others. If I ever need to check others back round again I wouldn't hesitate to use them again!

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    Verified purchase
    Contract & TermsSales & MarketingPricePunctuality & Speed

    Reviewed Sept. 26, 2019

    I wasn't sure what to expect. I was thinking this would turn out to be a sort of scam or your charges would be outrageous or your terms would be all in your favor. Not the case! I was surprised by your 5 day trial for a buck and everything I got for that low price. As I was solely interested in finding out what information was available on, I did not make any other inquiries. Plus, I felt that for the dollar, I would only look up myself-no need to have the company run up charges (as noted on several of pages where there appears the company would need to pay for the info it was gathering). All-in-all, I will have no trouble recommending your company and its services to my friends and colleagues. And the cancellation process was very easy and quick. Thank you. I plan on using your site again in the future.

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    Verified purchase

    Reviewed Sept. 25, 2019

    I observed a discrepancy on the report I was looking for. It did have a lot of correct info, but towards the end, it listed him as **! Thank You!! There was things that were incorrect and it was hard to fix the info.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2019

    Truthfinder provides a lot of information a great majority of which is redundant and irrelevant. It is impossible for Truthfinder to scrub the information available from public records. Therefore the information is of limited use. As a private individual I do not have the deed for information on many people.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2019

    All info was correct. Customer service is very helpful and answered all questions. I would use this company again. I'm very satisfied with the service and understand that the service would be helpful in many other ways like checking phone numbers you are not sure of or emails as well.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2019

    Excellent service and accurate. It is easy to use and doesn't take a genius to search for someone. If you want to find a list friend, this is what you use. I found my friend with one search, you can, too.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2019

    Caroline was very patient, skilled & thoughtful. She took care of my problem right away. I hope you have others as good as her. I was billed over a year for a service I did not use or need. Someone else was paying my bills due to my health, which is why it was paid without question.

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    Verified purchase

    Reviewed Sept. 24, 2019

    Due to information received via your site I was able to successfully locate a long lost friend and we have been reunited. This was only made possible by information gleaned from your site...I am so appreciative, and feel the monetary expenditure was worth every cent. Thank you!

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    Verified purchase

    Reviewed Sept. 24, 2019

    I was looking for my first boss, for whom I had much respect. I first reached one of his sons with the same name, then the friend I was looking for. He now has four grown males and one daughter. It was priceless to find him.

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    Verified purchase
    Customer Service

    Reviewed Sept. 24, 2019

    I was able to locate the individual I was looking for with no problem at all. When I decided to cancel the customer service was excellent! If you are looking for someone I recommend using Truthfinder. You will not be disappointed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2019

    Albert is patient, kind, and made the call so easy. What more could you ask for?! He saw I was over paying and kindly asked to adjust my package to save me money. The best part is how efficient he was. No time was, only money saved. Awesome-Sauce, Albert! May the way you anticipate needs on a call and your good Karma continue to spread and serve you joy the rest of your life! Give him a raise.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2019

    Thank you for your site. It is very helpful! Thank you so very much for your site. It very much helped me out with a situation where my house was being broken into. I uncovered extraordinary info that really saved me from some nasty situations.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2019

    I enjoyed reconnecting with some old friends of mine thru Truthfinder. The operators that I spoke to both times were very helpful, polite, not pushy in trying to talk me into another subscription, AND, the most important thing, they were Americans that spoke English! Please remember that when it comes to hiring new people.

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    Verified purchase

    Reviewed Sept. 23, 2019

    Information on deceased cousin. I was able to find the value of her home and the amount that was owed against it. Established no other living relatives and that the county/state would claim ownership unless the back taxes were paid in full. This saved the trouble in deciding if and how deeply I wanted to become involved in the matter, especially for a house built in the time when asbestos was the most common building material in a city I'm not moving to.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2019

    I had thought that I applied for a one month subscription but noticed in my checking account that it had renewed. I call the number listed on my checking account. Albert answered and within seconds he resolved all of my concerns. This experience was spectacular from a Customer Support perspective. Thank you!!!

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    Sales & Marketing

    Reviewed Sept. 22, 2019

    Just opened my report - 79 pages long, containing no relevant information. More than 60 pages of "possible neighbors" and sex offenders in the area where the individual last resided. I have no idea what this information has to do with the individual I was researching. Also contained multiple pages of sales information of property purportedly owned by individual (I think) and prior and subsequent owners. Totally useless information. The whole process took way too long to ultimately obtain information I already had, i.e. birth/death dates, last known address, and relatives. Feel ripped off. P.S. the constant reminder that the information might be "shocking" is ridiculous!

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    TruthFinder
    Response from TruthFinder
    We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
    Sincerely,

    TruthFinder Support

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2019

    Excellent customer service. Representative answered my question, was respectful & understanding regarding my account status. I had some medical issues and at this time I could not keep my account open. Offered some solutions, which I really appreciated, but informed him I could not keep up with the payments at this time. I will definitely use your service again when my financial situation is again stable. Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 22, 2019

    Quick and easy peasy to look people up. Found all, but one person on here, but I probably pulled at least 30 people's background reports! Excellent customer service and didn't have to wait on hold to reach someone! Thank you for being easy!

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2019

    A thorough service to facilitate reconnecting with friends & family. The staff is accessible on-line or by telephone to assist in navigating the searches on the site's useful and intuitive program. The personal data revealed is available publically and thus is neither intrusive nor improper in nature.

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    Verified purchase

    Reviewed Sept. 21, 2019

    Your information and presentation information is very useful and interesting. Unfortunately I was looking for some very specific information which I realize now would not be included in one of your general searches. Not to worry. What you could provide me will be very useful too. Best wishes with your product and every continuing success.

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2019

    Locating niece. I was hoping for more current information. Your representative was very helpful, but what I was looking for was more current information. Please discontinue my account. I will register if there is another need. Thanks for reporting accurate information of her past history.

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    Verified purchase

    Reviewed Sept. 21, 2019

    The site was very easy to use unless your device was idle more than 15 minutes. In that case, you have to refresh to get reports to generate. There are a lot of options on this site, some not offered on other background check sites. The Dark Web safety check and Family Tree features were helpful and easy to navigate. However, there were several reports that contained erroneous information or mixed information mixed from different people and addresses on several reports. And some information that I knew should be available in the reports just wasn't there; even though it was public data. I'd say this site is 70-75% accurate. Overall it was a positive experience.

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    Staff

    Reviewed Sept. 21, 2019

    I wanted to see the report on myself and was pleased with the accurate information and quickly the report was finished. When I called to cancel my membership until a later date, I experienced a girl that was friendly and very helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2019

    Would have liked to know a little more about the person's personal background. It seemed like all you have is teasers. One person I looked up says she's from California but everything I read here shows her from back East which I think is more right than what she told me but not enough information to prove it. It was fun though. Thanks.

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    Staff

    Reviewed Sept. 20, 2019

    Albert was, by far, one of the most knowledgeable, polite and professional people I've ever had the experience of speaking with. I called to cancel my subscription and, before doing so, gave me pointers and advice if I needed to use the service in the future. Overall, I was very pleased with my experience.

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    Verified purchase

    Reviewed Sept. 20, 2019

    Our Ex daughter in law took our granddaughter and left the state of Ill. We now know where they are. Thank you very much. We have not seen her since she was 2 years old. We can contact her because she is an adult. How ever we hope she will contact us. Her grandparents.

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    Verified purchase

    Reviewed Sept. 20, 2019

    This site is easy to navigate. I found what I was looking for. Straightforward. I highly recommend! Other sites are ridiculously complicated and impossible to find accurate information. This is the site you are looking for! Don’t waste time or money on others.

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    Verified purchase

    Reviewed Sept. 20, 2019

    Great CSR, a joy to talk to. I will be using Truthfinder again in future. I just do not need it on a monthly basis. The Information I received was thorough and trusted. I would recommend this source to others.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2019

    The rep was very professional and concise. He provided me with the answers that I was looking for. Also his tone of service was clear and very understandable. He met and understood the frustration about not receiving confirmation emails for both signing up and cancelling the account.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2019

    I only needed the service for a one-time query. I was super happy with the amount and quality of information. It was far and away better than another service I tried first. When I called to cancel my subscription, I was assisted by a wonderful gentleman (I think his name was Albert) who answered all my questions with great expertise and kindness. Overall, Truthfinder was a great experience for me, and I will DEFINITELY use it again when the need arises. Thank you!

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    Verified purchase

    Reviewed Sept. 19, 2019

    I have no way of telling if this is me on the watch list. The links are not very explanatory. The other information was really good though. Looking through the information I believe that improvement can be made in areas like the watch list stuff. In my review it looked like this belonged to someone else but it is hard to tell with the information being so vague and not thorough. Plus the names have no middle initial. Etc.

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    Verified purchase

    Reviewed Sept. 19, 2019

    I was about to get a report for myself to make sure that there was no negative items that I needed to be concern about. It was a great experience. I will recommend Truthfinder to my family and friends. I was able to look at all the information the is out there for me and my wife. I was very satisfy.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Sept. 19, 2019

    Unfortunately I read the company provided marriage records and does not. It was the only reason I purchased the membership. Thankfully the rep was understanding and nice so he processed a refund that I was greatly appreciative of.... THANK YOU SO MUCH.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 19, 2019

    Provided timely, accurate information. Accessed many information sources, and gave options for the search if necessary. Have not found another source able to search so many sources. When I no longer needed the service, it was easy to cancel and confirmation was immediately forthcoming.

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    Verified purchase

    Reviewed Sept. 19, 2019

    I thoroughly enjoyed using Truthfinder. Found out things I wish I didn't know about friends but hey ... we're not all perfect that's for sure. I was happy to see my children had never been in any trouble. I would absolutely recommend this.

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    Verified purchase

    Reviewed Sept. 19, 2019

    I signed up for your 5 day $1 trial to find my estranged son. I put in his name and city and a nice report came up showing lots of data for me to make contact if the information is correct. I personally think it was a great report that I printed out. I would recommend your firm.

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    Verified purchase

    Reviewed Sept. 18, 2019

    The information received was thorough and confirmed another report that was received. It cleared accusations that were made towards to the individual I was inquiring about. They were false as nothing came up in your report. Thank you. I will recommend your site to others.

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