TruthFinder Reviews

Dear Melody,

Thank you for your feedback and for bringing this to our attention. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when information you anticipated isn’t immediately apparent.

We did review the report associated with your search and can confirm that it does include at least five arrest records. In many cases, arrest and criminal record details appear after the address history section, so we recommend revisiting the report and ensuring you click through the full report to view all available sections.

TruthFinder is continuously working to improve its service, and we appreciate insights from customers like you. We collaborate with our data providers to help ensure reports are as accurate and complete as possible. However, as outlined in our Terms of Use, public records and commercially available data may contain errors or omissions. Source data can sometimes be reported or entered inaccurately, processed incorrectly, or be incomplete. TruthFinder is not the original source of this data, nor does it represent a comprehensive compilation of all available records. For this reason, any information should be independently verified before being relied upon.

If you’d like help navigating the report or locating specific sections, our Customer Support team would be happy to guide you step by step. You can reach us at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)

TruthFinder Customer Support Team

Thank you for sharing your concerns.

TruthFinder is a public records search service that compiles information from third-party data providers and publicly available sources, as outlined in our Terms of Use. We do not create, edit, or independently verify the underlying records, and the information contained in reports may not always be complete, current, or reflect recent changes.

We take privacy concerns seriously. Individuals who wish to remove their publicly available information from appearing on TruthFinder or related people search sites may submit a request through our Suppression Tool, available via our Privacy Center. (https://www.truthfinder.com/privacy-center). The suppression process requires limited identifying information to ensure the correct record is located and removed and is provided for personal use in accordance with our Terms of Use.

Once a suppression request is completed and verified, the applicable information is removed from public view on our platform. If a user believes information remains visible after completing the suppression process, our support team is available to review the concern and provide further assistance.

In addition, we have sent a follow-up email to the consumer offering guidance and direct support.

during regular business hours.

We appreciate the opportunity to address these concerns and encourage customers to reach out so we can review their specific situation.

TruthFinder Support

Dear Rajen,

Thank you for your review. We’re very sorry to hear about your experience and understand how frustrating it can be when the results do not meet your expectations. We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources. We encourage you to use our reports as a starting point for your own due diligence and hope they serve that purpose for you.

After reviewing your account, we confirmed that you purchased a 1-report access along with the optional PDF access. Your account has now been canceled, and we’ve issued a full refund for the charges. Please allow 3–5 business days for the refund to reflect on your financial statement, depending on your bank’s processing times.

If you have any questions or need further assistance, our Customer Support team is available at 855-921-3711, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team

Thank you for your candid review. Your feedback is truly appreciated.

TruthFinder is an online people-search engine that compiles data from millions of public records, including state and local government sources. While the platform is accessible to all, maintaining and providing this kind of comprehensive data requires significant resources, which is why the service is not free. We understand the importance of clarity, and we are continually working to ensure our pricing and membership details are easy to understand from the start.

Regarding your concern about contacting us, our Contact Us section is located at the bottom of every page on the site. This includes:

Our customer support phone number

A link to our live chat

A form to contact us by email

If you have any further questions or need assistance, our Customer Support team is here to help at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Jackie,

Thank you for taking the time to share your feedback. We’re sorry to hear that the information you found didn’t meet your expectations — we understand how frustrating that can be.

Due to the nature of public record information, some data may be incomplete, outdated, or reported inaccurately at the source. We work continuously with our data providers to improve accuracy, but occasional gaps or errors can occur, especially when multiple individuals share similar identifying details. Because of these limitations, we always recommend independently verifying any important information and using our reports as a starting point for further research.

We also attempted to locate an account under the information available in this review but were unable to find one. If you can provide additional details — such as the email address or phone number associated with the account — we would be happy to look into this further and assist you directly.

If you’d prefer immediate help, our Customer Support team is available at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Annie,

Thank you for taking the time to share your feedback. We’re very sorry to hear that many details in your report did not match your expectations. We understand how frustrating it can be when information appears incomplete or inaccurate.

We work closely with our data providers to make our reports as accurate and comprehensive as possible. However, due to the nature of public records and commercially available data, the information can sometimes be incomplete, outdated, or incorrectly reported at the source. In some cases, shared names or similar identifying details can also lead to mismatched results. For this reason, we encourage users to treat our reports as a starting point and independently verify any important information.

To help narrow results in the future, the “Refine My Search” option allows you to add more identifying details, which can improve accuracy by isolating the correct individual.

After reviewing your account, we can confirm that your membership has been fully canceled and the pending charge has been reversed.

If you have any additional questions or need further assistance, our Customer Support team is here to help at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Joan,

We’re sorry to hear about your experience, and we appreciate you taking the time to share your concerns. While we strive to keep our reports as current and comprehensive as possible, public record data can sometimes be limited or incomplete based on how information is reported at the source. We always encourage customers to use our reports as a starting point for their own due diligence.

I also want to reassure you that your payment information has already been archived, which means it is no longer active for any future billing.

After reviewing your account, we confirmed that the subscription associated with your email was canceled in July 2024. We also located a second account, and that membership was canceled on October 30.

Additionally, we have submitted your data request based on the email address you provided. You will receive an email directly once that request is complete:

If the email is linked to a customer account, you will receive instructions to log in to confirm the request. This protects your account, as deleting your User Data will remove the account and cancel any associated subscriptions.

If the email is not tied to a customer login but we have User Data on file, you will receive an authentication link. Once verified, you will get a confirmation email when the request is processed.

If you have any further questions or need additional support, our Customer Support team is available at 855-921-3711, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET). Holiday hours may vary.

TruthFinder Customer Support Team

Hi Terri,

Thank you for sharing your feedback. Please be advised that TruthFinder is a public records search service; our services are not to be used for any business purpose or Fair Credit Reporting Act purpose, including: to make decisions regarding the hiring, promotion, reassignment, or continuation of any individual, including current or potential volunteers and household employees such as childcare workers, contractors, or home health aides; to make decisions regarding the rental or sale of a house, apartment, or other residential property to any person; to make decisions regarding the lending of money or the extension of credit to any person; in connection with the underwriting of insurance; for any purpose related to any eligibility determination about a person; or for any other purposes that would necessitate FCRA compliance. We have a zero-tolerance policy for such use. For more information, please review our Terms of Use, found at this link: https://www.truthfinder.com/terms-of-use/.

Please note that we have canceled your account in accordance with our Terms of Use. If you have any questions or would like to discuss this further, please contact our customer service department at 855-921-3711. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) daily, including weekends. (Holiday hours may vary.)

TruthFinder Customer Support Team

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you through a registration page where you can review various membership options and select the one that best fits your needs. In accordance with applicable laws, all billing details — including automatic renewal terms — are clearly disclosed before payment is submitted, and users must explicitly agree to these terms before completing registration.

Please note that our trial membership lasts five days, during which members can review our service and cancel anytime before renewal. We understand how easy it can be to miss that timeframe, and we’ve taken your feedback to heart as we continually look for ways to improve the customer experience.

Members of TruthFinder can cancel their membership anytime by accessing their account online, contacting our phone support team, or using our live chat feature. If you’d like assistance with a resolution, please reach out to our Customer Care department at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).

TruthFinder Customer Support Team

We’re sorry to hear that the report did not contain all of the details you were hoping to find. While we strive to keep our reports as current and comprehensive as possible, there are times when data may be limited, incomplete, or not fully accurate due to the nature of public records and the sources we rely on.

The information in our reports comes directly from government and commercially available databases. Because of this, some records may be reported inaccurately, processed incorrectly, or may not be available at all. TruthFinder is not the original source of this data, nor a comprehensive compilation of every record, so we always recommend independently verifying any important details.

To prevent any further charges, we’ve canceled your account and processed a full refund. Depending on your financial institution, refunds typically reflect within 3–5 business days.

We encourage members to use our reports as a starting point for their own due diligence, and we sincerely apologize for any frustration caused. If you need additional support, our Customer Care team is available at 855-921-3711, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)

TruthFinder Customer Support Team