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Overall Satisfaction Rating
3.74/5
  • 5 stars
    61
  • 4 stars
    27
  • 3 stars
    17
  • 2 stars
    8
  • 1 stars
    22
Based on 135 ratings submitted in the last year
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Truthfinder

ConsumerAffairs Accredited Brand

Truthfinder allows you to uncover tons of information on anyone within the United States. You can also check up on old friends, investigate online date information, reconnect with family members, and even check yourself.

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147 Truthfinder Consumer Reviews and Complaints

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3 featured reviews
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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2018

Easy, quick info available. Found just what I was looking for. Need potential buyer's address for bill of sale, so this was a big time-saver for me all around. Thanks for making it so easy for me; I will certainly return to this site. :)

Truthfinder response

Hi Eva,

Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Sincerely,

TruthFinder Support

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 21, 2018

This is quick and easy. Helps in a lot of ways. Family members or friends. I appreciate the help. I'm glad to be a part of it. Very successful. I like it. Everybody I've talked to was helpful. And hope it helps a lot of other people. And you look up anybody you want. They will help right away. Really appreciate it. And hope to continue to be a part of it.

Truthfinder response

Hi Komega,

Thank you for the positive review and high rating! We're so happy to hear you find our service quick and easy to use. We appreciate your feedback!

Sincerely,

TruthFinder Support

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

A great service! Very accurate and informative. I recommend this service to everyone. You can find family members. You can find reports on someone you're dating. It's good to really know a person before marriage. Truthfinder is the most accurate application I've found. It has worked for me many times! It's well worth the money!!

Truthfinder response

Hi Edward,

We appreciate the glowing review! Thank you so much for taking the time to leave your positive feedback. We're so glad to hear you find our service accurate and informative.

Sincerely,

TruthFinder Support

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2018

This really helped me find the details on my friend. And it helped the search a lot better and I'm glad I chose this and hopefully it will help a lot of other people too. Helps find people easier so whoever wants to find somebody go to Truthfinder. It helps a lot.

Truthfinder response

Hi Komega,

Thank you for the positive review! We're so glad to hear our service was able to help you find details on your friend. We appreciate you taking the time to leave your feedback.

Respectfully,

TruthFinder Support

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 17, 2018

The best way to ensure accurate and meaningful results for users is to display information that can be used for a physical comparison. At minimum, height, weight, hair and eye color are required to filter the results for most searches.

Truthfinder response

Hi Barry,

We appreciate your feedback — it allows us to do our job better. While we are always working with our data providers to get our customers the best information possible, sometimes this data is just not available to us. Thank you for taking the time to leave your positive review.

Respectfully,

TruthFinder Support

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Sept. 16, 2018

This site is useless. I knew more about the person that I was investigating than the site could provide. They were quick to take my credit card information and then not provide a field to set up a password so my account became impossible to access. I requested an email to reset password and never got one. I called the customer service phone number and was on hold for 20 minutes and then got an option for a callback and never got the callback. This site is a scam!

Truthfinder response

Hi Christopher,

We're sorry to hear you had difficulties logging into your account. We will reach out to you privately to resolve this issue.

Respectfully,

TruthFinder Support

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Rated with 1 starResolution In Progress
profile pic of the author
Verified Reviewer
Original review: Sept. 16, 2018

Truthfinder sold my information to a disturbed stalker. Thanks to them a lunatic knows my family lives. Lives have been put in danger because of this. The service that Truthfinder provides is unethical and it should be outlawed.

Truthfinder response

Hi Eric,

The information contained in TruthFinder reports are records from local, state, federal, and independent sources that are publicly available to anyone. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our website, but as we did not create these records, they will still be available, albeit from different sources. If this is something you would like to do, please feel free to contact us directly at help@truthfinder.com or go to www.truthfinder.com/opt-out/.

Respectfully,

TruthFinder Support

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: Sept. 18, 2018

After getting a message from the Truthfinder, I realized the number I called was one digit off from the actual number they had on their site (I dialed a 6 instead of a 9), and the number I erroneously dialed (with the 10 minutes of offers) was not actually theirs... my mistake. I am impressed that they cancelled my membership with a full refund and responded to my complaint so quickly.

Original review: Sept. 12, 2018

This experience is truly "over the top" in gimmicks, tricks, and poor quality, and difficulty cancelling. In the start-up process where you continuously wait on screens showing slow, continuing progress in getting information for a report on myself, you finally get a monthly subscription offer with a minimum of ~$22 initial charge. I went away from that offer and was then offered a $7 5-day trial, which I accepted.

The report I then accessed was terrible. It was a mishmash of myself and some other guy, with most of the important information for the other guy. This was so inaccurate it was humorous. Then, trying to cancel (20 minutes after subscribing) was a nightmare that could have been a Saturday Night Live skit. When you call the number you are given, you wait through a very long series of pre-recorded offers for other companies. You have to pick the right action to hit at the end of each offer (sometimes pressing #, sometimes *, sometimes nothing) to even stay in the queue. It's like a sick and twisted game of Simon Says. And after 10+ minutes of this, a recording tells you that the number has changed and you have to dial a new one. I then could not navigate to a representative on this new number that was given. I couldn't make this up. I eventually found a place on the site where I was able to cancel, and they stated that I would get my $7 back.

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Truthfinder response

Hi Craig,

Thank you for taking the time to update your review. We're glad to hear we were able to get this issue quickly resolved. Please feel free to reach out to us with any other questions or concerns.

Respectfully,

TruthFinder Support

5 people found this review helpful
Rated with 4 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Sept. 12, 2018

I have used two background check programs, I'm a newbie, Truthfinder's info is up to date and has more info for the money. Great tool for real property, genealogy, and of course my favorite, who is this new person in my life.

Truthfinder response

Hi Patricia,

We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

Sincerely,

TruthFinder Support

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2018

You are the "poster" girls and guys that ever other site should try to imitate but can never duplicate. Why? All you have to do is compare yourself with the competition. Am I getting paid for this posting? Nope!!! I assure the reader of this email the foregoing is the truth and nothing but the truth and I don't need "God's" help to post it.

Truthfinder response

Hi Nick,

We appreciate the glowing review! Thank you for taking the time to leave your positive feedback.

Sincerely,

TruthFinder Support

3 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2018

I use Truthfinder to weed out the bad apples in the dating pool. I can't tell you how many guys I have found out had domestic violence charges or protection orders against them that I managed to avoid. I check every date out on Truthfinder before I meet them in person and I encourage other dating women to do the same!

Truthfinder response

Hi Virginia,

Thank you for the positive review! We're so glad you are able to use our service to help keep yourself safe. We appreciate you taking the time to leave your feedback. Happy dating!

Sincerely,

TruthFinder Support

2 people found this review helpful
Rated with 1 starResolution In Progress
profile pic of the author
Verified Reviewer
Original review: Sept. 8, 2018

I decided to check out this site by doing a search for myself. I have no middle name. Years ago one of the credit bureaus gave me a dumb middle name comprised of my wife's name. In spite of many requests, the credit bureau never made the correction. Now, Truthfinder, show me as having the false middle name given me by the credit bureau AND it says it has found 5 criminal records on me. I am an 81 year old man who has NEVER had more than a driving ticket. I don't know how to get Truthfinder to correct this false and destructive information about me, but I'm thinking of contacting my lawyer. Beware using Truthfinder.

Truthfinder response

Hi Robert,

We're sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.

Respectfully,

TruthFinder Support

6 people found this review helpful
Resolved outside ConsumerAffairs
profile pic of the author
Verified Reviewer
Original review: Sept. 7, 2018

These people accepted a user who fraudulently used my credit card using an email address that was not mine. They allowed charges to be made and now refuse to reimburse me the full amount charged. This is robbery. They are thieves! They need to be put out of business. If this has happened to me then others have probably been affected. They need to be held responsible. I will notify other authorities and push this until they refund my money!

Truthfinder response

Hi Carol,

We apologize we were unable to get your situation resolved when you contacted our member care team. Please refer to our previous correspondence with you, or feel free to contact us directly if you have any other questions regarding your case. You can reach us at (800) 699-8081.

Respectfully,

TruthFinder Support

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2018

Found this most useful to verify and confirm historical details originally shared with me. Always good to see clean record and family history as well! I have another 6 or 7 potential partners to screen and will be using Truthfinder more over time...

Truthfinder response

Hi Larry,

Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Respectfully,

TruthFinder Support

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2018

I found what I searched for, but what I searched for wasn't enough to justify the monthly expense. Most even were just out of fun and not necessary and removing them makes it even less justifiable. But thank you for your service and I'm very sure many people will find it of great use!

Truthfinder response

Hi James,

We're glad to hear you were able to find what you were looking for. Thank you for your feedback!

Respectfully,

TruthFinder Support

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 4, 2018

This has been wonderful! Not only can I find information that family is hiding, I can find the birth dates of friends without looking like a fool for forgetting! Best site ever! I now have my sister calling me with names to look up for her. This site has been a God send when it came to a certain family member.

Truthfinder response

Hi Beverly,

That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.

Sincerely,

TruthFinder Support

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Rated with 1 star
Verified Reviewer
Original review: Sept. 3, 2018

Truthfinder has completely and, apparently, permanently polluted my email account. When I started to take a look at their services, a user agreement with several pages of very tiny print presents itself for your approval. Somewhere in there they state they can and will sell your personal information to third parties. If they put in large bold font “YOU WILL RECEIVE OVER 100 SMUTTY, SALACIOUS SPAM EMAILS A DAY IF YOU AGREE”, I think people would run away. I used to get maybe one or two a day for things like replacement windows or solar panels. Soon after looking at their services I started to get an unusual amount of spam. Now I get over 100 a day of spam for things like Asian milfs, male enhancement products, online casinos, dating sites, etc. When I contacted the company they point out their user agreement and instruct you to unsubscribe yourself from the lists.

So, even though I had concerns about clicking on the ‘unsubscribe’ links (which probably just serve to inform the host your email address is legit), I clicked to remove my email address. Clicking on the link was supposed to send an email to the host to remove your email. Every single one came back as “address unknown, email undeliverable”. I contacted Truthfinder’s customer help desk and after their usual disclaimer response about the user agreement, they indicated they would have my email address removed and it would take 10 days to take effect.

Here we are over a month later and my email account is still polluted. They obviously don’t care as long as they were able to make money off your personal information. I doubt I will never be able to get it back to the way it was. So… If you want to permanently ruin your email account, go ahead and try to do business with these guys. Otherwise, stay as far away as you can. At this point I wish I did.

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24 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2018

Generally speaking, I most always find the info I need to contact old friends, etc., etc. A little disappointed sometimes when I have to pay a premium for the details, but... All in all, this is a great service for anyone interested in checking on folks before they get too close.

Truthfinder response

Hi Bob,

Thank you for the positive review. We're so happy to hear you are able to use our service to find the contact information of old friends. We sincerely appreciate you taking the time to leave your feedback.

Sincerely,

TruthFinder Support

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2018

I use this site to help me in regards to criminal investigations as they relate to the law firm I work for. The information has been helpful, accurate, and unlocked many doors to places I would not have checked otherwise. We work against pedophiles, sex crime suspects, and people who prey on the elderly so the work is vital and the information I need has to be accurate. Thank you for the work you do.

Truthfinder response

Hi Robert,

Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helps you find what you are looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Sincerely,

TruthFinder Support

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

Finding all information very good and easy to read. The pdf IS GREAT. The info seems wish there was a way to credit check. Alexandra has no hope or pass from me. Wish we had some more time to check it all out.

Truthfinder response

Hi Debra,

Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our reports were informative and easy to read. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Sincerely,

TruthFinder Support

Be the first one to find this review helpful
Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Aug. 29, 2018

I fell sick back in 2016 ended up in hospital, then rehab place for six month. I thought I was a goner, so I used this service to locate my sister. It was for a ONE TIME PAYMENT ONLY OF 27.78. YET EVERY MONTH I have been charged. Called the 800 no avail. Taking advantage of a sick elder, sums up who they are. SHAME ON YOU, I HAVE BEEN CHARGED OVER 500.00 AND NO END IN SIGHT.

Truthfinder response

Hi Fred,

We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. A senior member of our member care team will contact you privately to work out a resolution.

Sincerely,

TruthFinder Support

11 people found this review helpful
Rated with 2 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: Aug. 28, 2018

I have wanted to locate and find out about an old friend. The information I have received has been doubtful, showing one of his nephews as a totally different type of relative, not nephew. Information has shown the nephew as owning a store in Charleston. The nephew is a math professor at the University of Chicago. No reliable information about his two sons...only that they supposedly live at his main address.

Truthfinder response

Hi Linda,

We’re sorry to hear you were unable to obtain the information you were looking for on your friend. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.

Sincerely,

TruthFinder Support

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2018

I found everything I got and wanted and a quitely I am very satisfied with the reports. Would tell all my friends of Truthfinder and I will use it all the time. I really like this website. I will be using the site for everything when I want to look up. Thank you.

Truthfinder response

Hi Mary,

Thank you so much for the positive review and high rating! We're so glad to hear you are able to find what you are looking for, and we appreciate you recommending our service to your friends. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Sincerely,

TruthFinder Support

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

Initially found results of certain family members but some information was incomplete due to certain events unfolding through the years so, the point was moot. The general information was accurate although some was not up to par yet understandable. Can't give away too much information about the person.

Truthfinder response

Hi Deborah,

Thank you for taking the time to leave your review. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We sincerely appreciate your feedback. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.

Sincerely,

TruthFinder Support

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2018

I found your site to be very helpful. I did find some discrepancies when it came to looking at my husband's and son's profile. I think because they have the same name and sometimes my son doesn't use the surname the 3rd or III.

Truthfinder response

Hi Carol,

Thank you for your feedback! We apologize for any discrepancies between your husband and son's reports. There is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. Thanks again for your feedback, and please feel free to contact us at any time if you have any questions or concerns. You can reach us at (800) 699-8081.

Sincerely,

TruthFinder Support

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2018

Some Judgements, civil liens etc, are slow to update on the platform. Still remains the best jumping off point for information gathering initial information. A suggestion would be to allow, if your legal team could clear the way, to aggregate from state police & local police arrest records (arrests not convictions). I find this to be the most laking information. I understand laws vary from state to state, however I have been able to access infomation freely through many state and local agencies. Keep up the good work, love the platform and look forward to future updates. P.S. I appreciate the experian connection "dark web" monitoring. I would make availible to your members, known data breaches as some bins, repositories, etc. obfuscate information to deter the evolving "dark web" crawlers.

Truthfinder response

Hi David,

We sincerely appreciate your honest feedback as it allows us to continue to improve our service. We are constantly working with our data providers to get the best information possible for our reports.

We want to invite you to check out our blog, where you can find more information on data breaches and the dark web. For example, we recently posted this article that we feel you might be interested in: https://www.truthfinder.com/infomania/dark-web/netflix-hulu-hbo-data-breach/.

Thanks again for the positive feedback!

Respectfully,

TruthFinder Support

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 18, 2018

I could not find a report I wanted. Michael was very helpful and courteous in finding it for me, to the extent rather than cancelling it for the next day, I extended it for another month. I am very comfortable with your company and people. Thank you.

Truthfinder response

Hi Kathleen,

We are so happy to hear our member care team was able to assist you with your search! Thank you so much for taking the time to leave your feedback. If you ever have any other questions, or need help with our website, our US-based member care team can be reached at (800) 699-8081.

Respectfully,

TruthFinder Support

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 17, 2018

VERY HELPFUL. VERY ACCURATE. I was very happy when it came to do searches. So much information I would of never received. I enjoy doing my searches and finding out about you I want to know about. I would recommend this site to friends.

Truthfinder response

Hi Alan,

Thank you so much for the positive review! We're so glad you find our service accurate and helpful. We sincerely appreciate you taking the time to leave your feedback.

Respectfully,

TruthFinder Support

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2018

When signing up for Truthfinder, I found it to be very easy. The instructions were self explanatory. I was told about this site by a friend that helped her to find missing family. By signing up, I was able to locate friends that I hadn't seen in almost 30 yrs. Thanks for your help!

Truthfinder response

Hi Albert,

That's great news! We're so glad to hear our service helped you locate your friends that you haven't seen in almost 30 years. Thank you for taking the time to leave your positive feedback.

Respectfully,

TruthFinder Support

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2018

99.8 percent accurate. Finally found out she was cheating before I married her. Thank you so much. Truthfinder saved the day and now I will have a much brighter future!! I've spent a lot on other sites and came up empty. Not this time.

Truthfinder response

Hi Matthew,

We're glad to hear our service was able to help you find the information you were looking for. We sincerely appreciate you taking the time to leave your feedback and wish you a happier, brighter future!

Respectfully,

TruthFinder Support

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Truthfinder expert review by ConsumerAffairs

Truthfinder is an online public record search service. Use it to find information about neighbors, sex offenders, friends, online buyers and sellers and more. Price depends on which membership package you choose but the Truthfinder website says you can get unlimited background check reports for less than $20 per month.

  • People search: Truthfinder lets you search public records for free. This free service lets you find peoples name, location, phone number, current and previous addresses, occupation and more. People search integrates with your voice activated device like Siri and Echo. For example, you can tell Siri, “Truthfinder John Smith” and it will automatically look up the spoken name.

  • Criminal records: Use Truthfinder to look up criminal records such as felony offenses, misdemeanors traffic court records, sex offenders and more. The most common crimes Truthfinder looks up include property crime, larceny, burglary and violent crimes.

  • Reverse phone search: Truthfinder lets you input a persons phone number to get personal information such as social media accounts and location. Once you input the phone number, Truthfinder gathers a report that can be emailed to you once you put in your name and email address.

  • Pricing: Truthfinder offers a one-month membership for less than $30 per month. This lets you run unlimited standard background reports. A three-month subscription breaks down to about $26 per month. Truthfinder also has a plan that lets you look up an unlimited number of phone numbers for $2 per month. You can pay using a credit card or PayPal.

  • Best for: consumers wanting to look up information about friends, family members, neighbors and buyers and sellers.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Truthfinder Company Information

Social media:
Company Name:
Truthfinder
Phone:
(800) 699-8081
Website:
www.truthfinder.com
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