TruthFinder Reviews
- 4,648,295 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About TruthFinder
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.
- Unlimited reports
- Mobile app
- Detailed reports
- Must buy full month
- No trial period
Featured Reviews
ConsumerAffairs operates independent of TruthFinder and does not offer background check services. Per the TruthFinder terms, you may not use this service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require Federal Credit Reporting Act compliance. TruthFinder does not provide consumer reports and is not a consumer reporting agency.
What is TruthFinder?
TruthFinder is a search tool and background check service that lets you find nearly anyone in the U.S. by name, address, phone number or email address.
You can use the service to reconnect with family and friends or to view a person’s criminal history. You can also run a report on yourself if you want to see what information is available about you online. You cannot use the platform to screen employees, domestic workers, tenants or people who provide professional services, including tutors or doctors.
TruthFinder searches millions of public records and social network data across the United States and compiles all the information into one report. The report includes items like:
- Birth and death records
- Possible relatives
- Possible associates, friends, roommates or former romantic partners
- Detailed location information (current and former addresses)
- Contact information
- Education and jobs
- Social media profiles and dating profiles
- Assets, including owned properties and driven vehicles
- Criminal history, arrest reports and traffic records
Pulling a report on TruthFinder is anonymous, so no one will be notified when you perform a search or request a report for a particular person. The company has a free mobile app available in the Apple App Store or Google Play so you can make searches on the go.
TruthFinder cost
Requesting and receiving reports on TruthFinder requires a membership.
A one-month plan with TruthFinder costs around $28 per month. This fee lets users request unlimited standard background checks. Members can save money by purchasing a two-month plan for around $46. TruthFinder does not allow customers to pay for a single report, and you must contact the company’s member care department to cancel your membership.
TruthFinder FAQ
Is TruthFinder free?
Currently, there isn’t a free version or free trial of TruthFinder; however, Truthfinder offers a free search that provides preliminary information including age, location history and potential relatives. Most reputable background check services are not free.
How far does TruthFinder go back?
Results vary by person, but some reports go as far back as 15 years.
Can you do a background check with a phone number?
Yes. Through the company’s reverse phone lookup feature, you can search a phone number and receive relevant background information, including name, social media profiles, possible email addresses and locations.
Is TruthFinder accurate?
Yes. The more information you can provide, though, the more accurate your results are likely to be.
How do I cancel my TruthFinder account?
To terminate service, users must call the TruthFinder member care department.
Is TruthFinder legitimate?
TruthFinder is a great tool for connecting long-lost family members or friends, but the company charges a monthly fee and requires you to call the member care department to cancel. As long as the product isn’t used for malicious purposes, it’s a helpful resource that lets you find family, friends or former colleagues. We recommend TruthFinder for its extensive reports, accuracy and affordable pricing.
TruthFinder Reviews
Filter by Rating
- (1,108)
- (210)
- (96)
- (56)
- (211)
Popular Mentions
- 4,648,295 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,648,295 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 23, 2024
Received great service and online help with TruthFinder. Thankful for the help/support provided. The information that I was able to collect was very valuable to me and to my family. I was able to make contact with them by phone to cancel service without any problem. Thank you again for your help.
Reviewed May 17, 2024
Unfortunately, she had passed over 11 years ago! After much searching & many years. Fast & easy to use! Highly recommend! Best search site I've found. I am sure I'll use it again as it was great! If you really want to find someone, I think you should try Truthfinder.
Cheryl - Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with TruthFinder, and we look forward to providing you with our services again in the future.
Reviewed May 9, 2023
I am working with a 95 year old woman to help her put together her list of her heirs. She knew who she wanted to leave money to, but had lost contact with several. Truth Finder was successful in finding the 3 missing individuals.
Reviewed April 18, 2025
I had to pay almost $30 to view my report then was required to verify my identity to view my own report. All of the verification methods were old numbers/emails that I no longer have. This is a complete scam.
Hello Aaron,
Thank you for taking the time to share your feedback. We’re sorry for any confusion or frustration you experienced, and we appreciate the opportunity to clarify a few things.
To view a report with TruthFinder, customers simply need to log in, run a search if needed, and select “View Report.” While we do offer a Verified Report Owner feature, it is completely optional and not required to access your report. This feature is designed to help users track the accuracy of their background report over time, especially if key personal details—like addresses, phone numbers, or email accounts—have changed.
After reviewing your account, we can confirm that your subscription was canceled successfully through our website, and a full refund has been issued to the original payment method used during sign-up.
As a courtesy, we’ve also provided a downloadable PDF copy of the report you requested in the email we sent, so you can review the information without needing to log back in.
TruthFinder compiles public data from many sources, but some records can become outdated depending on how frequently those sources update their databases. We’re always working to improve the accuracy and timeliness of the information we provide.
If there’s anything else we can do to help, please don’t hesitate to contact our support team at 855-921-3711 or by emailing help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
TruthFinder Customer Support
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed April 15, 2025
Absolutely Horrible. Doesn't show any helpful information, and it does NOT.... And they won't give your Money Back.... So this Company is SCAM. Don't use them and don't get ripped off like I did!!!! Liz MS. 😞
Hi Elizabeth,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it can be when a report doesn’t provide the information you were hoping for. Our goal is to offer useful, easy-to-access public record data, and we regret that your experience fell short of that expectation.
Refund requests are handled on a case-by-case basis, and we’d really appreciate the opportunity to review your account and see how we can help. At this time, we haven’t been able to locate an account based on the information provided in your review. To assist us in locating your account and fully addressing your concern, we’ve also reached out to you via email with a request for the following:
An alternate email address that may be associated with the account
Member ID (if available)
Invoice ID
Date and amount of the most recent charge
Once we receive this information, we’ll be happy to investigate further and work toward a resolution.
If it’s more convenient, you can also reach our support team directly at 855-921-3711 or help@truthfinder.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,TruthFinder Customer Support
Reviewed March 13, 2025
Good luck trying to cancel - when you sign up and start researching, it seems that you're going to get a decent amount of info. No complaints there. As you go deeper, it's a bit of a "bait and switch" and each 'extra' is another (separate) monthly subscription. I opted for it, so - my bad. I no longer needed the service and cancelled it, but the charges keep coming. When I disputed the charges with my credit card company, Truthfinder locked my account. Luckily I'd taken a screenshot so I have proof. I'm bracing myself to yet another slew of charges this month.
Hello Kim,
Thank you for sharing your experience. We appreciate your feedback and want to ensure that we address your concerns regarding your membership and billing.
After reviewing your account, we can confirm that you successfully canceled one of your memberships; however, the others remained active, which is why additional charges continued. Each membership is billed separately, and canceling one does not automatically cancel the others. We strive to provide clear details about our membership options and billing policies during sign-up, as well as in our Terms of Use, Billing Details, and Help Center.
Additionally, we have reached out to you via email with a more detailed breakdown of the memberships you had and the charges associated with them. We want to ensure you have full transparency regarding your account history.
We also noticed that a dispute was filed with your financial institution. When a dispute is initiated, the bank takes over the resolution process, which results in an automatic account lock in our system. Unfortunately, this means we are unable to restore access or make further changes to the account. However, we can confirm that all of your memberships have now been successfully canceled, and no further charges will be applied.
If you need any clarification regarding the disputed charges or your bank’s resolution process, we highly recommend reaching out to your financial institution for further details.
We regret any frustration this situation has caused and appreciate your patience as we worked through your concerns. If you need any further assistance, our Customer Care Team is happy to help and can be reached at 855-921-3711 or via email at help@truthfinder.com.
Best regards,TruthFinder Customer Support
Reviewed Feb. 13, 2025
The old bait and switch! During the Search portion of the setup they make promises of hidden gems of importance, then after you pay nothing more than you can get off a free credit report. Such a scam. I have ask for a refund so we will see.
Hello Frank,
We appreciate you taking the time to share your feedback. We regret that your experience with TruthFinder did not meet your expectations. Our service compiles publicly available records from a variety of sources, aiming to provide users with convenient access to information in one place. Because our reports are based on existing public records, the type and depth of information can vary depending on the sources available. However, we appreciate your feedback as we continue to improve our service.
After reviewing your account, we confirm that your subscription was successfully canceled online as requested. Additionally, we want to assure you that your full refund has been processed back to the original payment method used during enrollment. Please allow 3-5 business days for your financial institution to complete the transaction and reflect the funds in your account.
TruthFinder is committed to providing a transparent and valuable service, and we encourage users to review the types of data available before purchasing a membership. If you have any additional concerns or would like further clarification, please don’t hesitate to reach out. Our team is here to help! You can contact us at 855-921-3711 or via email at help@truthfinder.com.
Best regards,
TruthFinder Customer Support
Reviewed Feb. 5, 2025
Truthfinder charged me for one subscription twice on the same day. After 5 emails they finally issued refunds, but now they continue to charge me for a subscription even after they acknowledge that I canceled the subscription. I have made one phone call and several emails have been sent back and forth and still no solution because they claim they can't find my account, but they have no problem finding it when they want to charge me for a cancelled subscription.
Hello Kim,
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is to be charged after canceling and to feel like you’re not getting a clear resolution.
After a thorough review, we have located both accounts responsible for the charges. As confirmed in our recent email to you, both accounts have now been fully canceled, and all applicable refunds have been processed. We assure you that no further charges will be made to your account.
We recognize how frustrating this process has been, and we deeply regret the errors that caused this issue. Your concerns were taken seriously, and we have made internal adjustments to prevent similar situations in the future. Providing a reliable and transparent experience is our top priority, and we appreciate your patience as we worked to make this right.
If there’s anything further we can do to assist or reassure you, please don’t hesitate to reach out. We truly value your feedback and the opportunity to restore your trust in TruthFinder.
Best,TruthFinder Customer Support
Reviewed Dec. 30, 2024
Agent was very helpful and took care of my cancelation right away. I did not realize the cost and did not mean to enroll so she got me canceled and I wanted to cancel it and get refunded and she advised I would get my refund in 3-5 business days. I'm a senior and not able to understand the site and navigate so not helpful for me.
Melissa **
Hello Melissa! Thank you for taking the time to share your experience with TruthFinder. We’re glad to hear that our agent was able to assist you promptly with your cancellation and refund request. Providing excellent customer service is a top priority, and we’re happy we could make the process easy for you.
Your feedback is invaluable and helps us improve our services to make them more accessible and user-friendly for all customers.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. Our support team is available at 855-921-3711 or via email at help@truthfinder.com.
Thank you again for giving us the opportunity to assist you.
Sincerely,TruthFinder Customer Support
Reviewed Dec. 20, 2024
Provided nothing useful for what I was searching. My wife was married 3 times before me and I was trying to get info on a previous divorce. There was nothing on her prior marriages or divorces. Not one thing. That advertising was the only reason I went through the process. So I gave 2 stars instead of only 1. Customer service was fantastic though.
Hello Larry!
Thank you for your candid feedback regarding your experience with TruthFinder. We are pleased to hear that our customer support team was able to assist you effectively, as we are committed to delivering outstanding customer care.
We apologize for any difficulty you had in finding the information that you needed. We do our best to keep our reports as current and comprehensive as we can. However, as we disclose in our Terms of Use, due to various reasons, including the nature of public data and limitations of our data sources, there may be times when the data may not be fully accurate or complete. We therefore encourage you to use our reports as a starting point for your own due diligence and hope it serves that purpose for you.
We invite you to contact our Customer Care department at 855-921-3711 or via email at help@truthfinder.com so we can work together towards a resolution.
Respectfully,
TruthFinder Customer Support
Reviewed Nov. 5, 2024
They are scammers. I paid for one month and next month I'm billed again. Trying to get into my account: password doesn't work and numerous attempts to receive a link to reset password didn't work. The report was awful. Couldn't understand many things and compare to other companies' report was absolutely not usable.
We appreciate your feedback regarding our membership plans and/or billing policies. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information. Each user must individually check a box to confirm their agreement to these terms before any charges are applied. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you.
The first and last name used on the accountThe email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
We encourage you to contact our Customer Support team at 855-921-3711 or at help@mg2.truthfinder.com, and we will be happy to assist you in resolving this matter collaboratively.
Reviewed Oct. 21, 2024
This is a scam. I canceled the first day and have been charged for two months and can't get my money or it canceled. Customer service is a joke, no one reads emails.; Thanks for stealing from people under false pretenses.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (855) 921-3711, or email us at help@truthfinder.com, so we can investigate and rectify the issue as soon as possible. Thank you for bringing this to our attention.
Reviewed Sept. 23, 2024
It intentionally wastes your time pretending to be fetching data, only so that you have invested so much time in waiting, that you are more prone to pay for the data at the end. No data will be provided at the end without buying a subscription. This is unethical business practise, so I would never trust them my credit card info.
While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (855) 921-3711 or email us at help@truthfinder.com if there's anything we can do to improve your experience.
TruthFinder Company Information
- Social media:
- Company Name:
- Truthfinder
- Website:
- www.truthfinder.com
