TruthFinder Reviews
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About TruthFinder
TruthFinder People Search provides millions of Americans with easy-to-read background reports, public records, contact information and more. TruthFinder reports include data sourced from county, state and federal databases. Truthfinder accesses multiple public records stored on the internet and presents them to the user in one simple report. You can use TruthFinder to check up on old friends, investigate an online date’s information, reconnect with family members and even to check yourself.
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TruthFinder Reviews
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Reviewed March 15, 2019
I'm very pleased with reports that come back. This platform has been very helpful. My business requires finding people and this is helpful and very interesting in all the information it provides on locations lived, relatives, neighbors, and so forth. Those extra facts add validity to the research and is much appreciated. The only adverse comment is that sometimes it doesn't seem to be up to date, however it's pretty darn good often. Thank you!
Sincerely,
TruthFinder Support
Reviewed March 14, 2019
I decided to give this a whirl just to keep on top of my information and make sure nothing suspect was out there. I stay on top of my credit reports and thought this would take it a step further - wow was I shocked by what I found. It returned some accurate information for me but also returned multiple states that I've NEVER resided in, people as relatives I've never heard of and said there were criminal records not only for myself but for family members that I know is absolutely not true. I knew then I wouldn't pay for this inaccurate service, clearly there is tons of false info in their reports. After seeing people did pay and then couldn't get money back/kept getting billed I clearly made the right choice!
Sincerely,
TruthFinder Support
Reviewed March 13, 2019
Did not list my brother's death in the background check I PAID for while checking for his wife's family. The background check did list members of my brother's wife's family that had passed away. I specifically requested info on my brother; wife, ex-wife & children. TRUTHFINDER DID NOT know my brother had died 2 years ago.
Sincerely,
TruthFinder Support
Reviewed March 13, 2019
I paid for and was charged for service. I have not been able to use service to date. I went to login email was correct and the password I set says it is not correct. So went to reset password. Got the email to do so and for the 8 days I have been going to reset password in each email. It will not go to the page for website for me to do so. The page is not there. I have tried everything. I would cancel service if I cannot be helped but it was very important I was able to use the service I paid for. This is very frustrating.
Sincerely,
TruthFinder Support
Reviewed March 13, 2019
They have you pay for an account that you will only use once. The reports were quite inaccurate. Don't trust this scam. You try to call and you are on hold for hours unless you want to leave them a message. I am waiting for a callback currently.
Sincerely,
TruthFinder Support
Updated review: March 24, 2019
While the report supplied was of no value in my case, at least the company responded favorably and fairly.
Original Review: March 2, 2019
NEVER use a service that "forces" you into an automatic billing cycle which you cannot opt out of even if you sign up for a single one-time report. That alone makes it a scam in my mind. As to the report that I got on an individual, it was absolutely useless. The "very" limited data that I got was already easily available from free on-line searches. 90% of the report incl a local sex offender list which had nothing to do with the individual or request. Also, the education shown for a 20 something individual (I gave age and exact town location in NJ) was Jan 1900?? I HAD BETTER NOT GET BILLED AUTOMATICALLY AS I PAID FOR A SINGLE ONE TIME REPORT. If I do...I will take all appropriate actions.
Sincerely,
TruthFinder Support
Reviewed Feb. 28, 2019
Updated on 03/02/2019: I found that their service is inaccurate and damaging to a persons reputation. My son's file show's he graduated with a master's degree from the University of Rhode Island in 2012 (which would mean that he graduated with a master's degree at 15 yrs old). It also shows him with a criminal record in Rhode Island. My son has lived with me his entire life...he has never visited nor lived in Rhode Island and California. He is currently enrolled as a senior in a University in Maine. I checked other family members and friends and found that my white side of the family that had criminal records, didn't show. While my black side of the family had criminal records that they never did. All my comments I've placed for my son disappears and they refuse to correct this false information.
Original review: I was disappointed. It really didn't provide a lot of information. Most of it was old or incorrect. It showed my son with a criminal record in Rhode Island and a master's degree from University of Rhode Island. My son has never lived in Rhode Island nor California and Virginia. My son is currently a senior in college in the state where I raised him. It showed him with jobs he has never worked at. It shows someone else I know with a criminal record that states he's 5'4" when he's over 6 feet. It show most of the discrepancies and inaccuracies on my ** side of my family as opposed to my, ** family. I hope that this site isn't biased and racist.
Sincerely,
TruthFinder Support
Reviewed Feb. 27, 2019
I have used this website for confirming people's addresses and other info for our church. I also use this to perform background checks on people wanting to work with kids in the church. So far, this has proven to be very helpful. I love that when I can't find the right address or phone number, I just pop open this app. Love it.
Sincerely,
TruthFinder Support
Reviewed Feb. 25, 2019
I cancelled my membership but was still charged for another month. Then I tried to log on to cancel my membership, and the log on page jumps down and won't let you log on. I will be calling their customer service to cancel today.
Sincerely,
TruthFinder Support
Reviewed Feb. 25, 2019
STOP PLAYING A ** GAME BY NOT ANSWERING TO YOUR PHONE... I really hate your poor ** customer service and lying about how great you are. Keep in mind. I spent 23$ to get my traffic ticket that I didn't get. I think you need to be an audit by the law of the United States and shut you down. I will check this review every week and I wish you remove it.
Sincerely,
TruthFinder Support
Reviewed Feb. 20, 2019
I use Truthfinder to locate family for my family's genealogy and it very seldom lets me down. I have found friends and family I Haven't seen in years. Thank you for a valuable service! I would recommend Truthfinder to anyone who is stuck and can't put the pieces of their life together!
Sincerely,
TruthFinder Support
Reviewed Feb. 19, 2019
After being prompted with several questions and lead through several pages of hype about all of the info that was being gathered for me, I finally reach the final step where [as I was expecting] I was given the price for the info and the payment options which were 1) Plastic 2) PayPal. Okay fair enough. I didn't expect it to be free. And the price of around $27.00 is not an issue with me. So what is? I REFUSE TO BE FORCED TO AGREE TO AN ONGOING MONTHLY CHARGE! Yes I know you are gonna tell me I can cancel any time! But we both know that is not the case. You tell me all I have to do is call the 1-800 # from 8-5 M-F.
I already know this game. I call and talk to a computer voice and get prompted through several menus. Then I am put on hold for an hour until finally I somehow loose the connection and have to start over. But having already wasted an hour and all of my patience, I decide to give up and try again another day. But I end up forgetting and 2 months go by and... Long story short, I am stuck with a monthly debit to my account that I cannot get rid of! NO! Not playing that game!
Sincerely,
TruthFinder Support
Reviewed Feb. 15, 2019
Truthfinder promises that users can cancel our own accounts right here on their own website: https://www.truthfinder.help/cancel/ However, this is clearly not the case. I was able to cancel the account I previously owned on this site, but for some reason they're not allowing me to cancel my current one. They never pick up their phone, and every time I try to email them on the issue, they give me some evasive response explaining that they never permanently/entirely delete records from their site. But that's not what I asked. Clearly, I'm only asking to be able to CANCEL my account the way I did before and the way they promised we can do on their own website.
I know they're deliberately playing games with me, because my first complaint was sent through my account while I was logged into it, and that first response they gave me claimed that my account was already cancelled earlier this month. But the account they were referring to (according to the date of cancellation they provided) was registered under an entirely different email address, so how did they even know that was me? Creepy. And also, why would they claim my account is already deleted when the complaint they were responding to was delivered FROM WITHIN THE ACCOUNT? It's obvious they simply holding me hostage.
All I want is to be able to simply CANCEL my account the way everyone else can, the way I was promised that I can, and the way I did before. I no longer feel safe having an active account on this site, especially after enduring all these attempts to hold me hostage despite their claims of "not being clingy" (https://www.truthfinder.help/cancel/). I will not speak in private about this, so don't even bother. I am not going to try calling again, because I have a job and I'm not always able to use my phone. I want this issue fixed. Period. I want to cancel my account. Period. Just let me go. Stop being clingy.
Sincerely,
TruthFinder Support
Reviewed Feb. 9, 2019
l would definitely recommend this site anyone. The amount of provided information is amazing. I was able to get the information I needed, and then some. Names of possible siblings and associates was an unexpected plus. Try it...you will not be disappointed.
Sincerely,
TruthFinder Support
Reviewed Feb. 9, 2019
Thank u for the quick report and how accurate it is finding nearly all related family. It was easy to access and a great experience. It is awesome to see how much information is in the report. I value your confidentiality.
Sincerely,
TruthFinder Support
Reviewed Feb. 7, 2019
I requested information about me. I gave them the information necessary to complete their report. After several requests for money, which I paid, I never received the report I paid for. I think it’s a scam. Fortunately it was not an expensive lesson.
Sincerely,
TruthFinder Support
Reviewed Feb. 5, 2019
The information provided was exaggerated. Truthfinder led me to believe that the person I was searching has several criminal records. I was unable to unsubscribe because the password reset didn't work. I was on hold for hours with "customer service" and no one ever answered the phone.
Sincerely,
Instant Checkmate Support
Reviewed Feb. 1, 2019
This service is only marginally useful. You can find most of the information they provide free of charge on other sites. Once you subscribe, it will be impossible to cancel. I was locked out of my account for months - when I tried to log on it said that there was no account under that email. They never answer their call line and don't respond to written requests to cancel. This is fraudulent in my opinion. Just don't sign up or you'll regret it.
Sincerely,
TruthFinder Support
Reviewed Jan. 28, 2019
Doing good, still locating OLD people, friends and acquaintances, some I cannot find, I will have to use other services. I started doing lookups for my daughter's new boyfriend. He's already been there and checked out himself, but I still am looking just for OLD OLD people from the 50's, 60's, 70's and even newer, even work people, or such and I keep it all confidential of course. Locating old high school friends, will be using that for reunions, big or small, many I find have passed. This is invaluable and LOTS of competition out there, so I might discontinue this after a few more months of researching old friends, pals, and family. The LIST never seems to end, thank you TF.
Sincerely,
TruthFinder Support
Reviewed Jan. 26, 2019
I searched several dozen people and was only able to actually locate 3. Of the three that actually returned results, the information returned was incomplete, inaccurate, and seriously outdated. I am cancelling my subscription and will NOT be using the service again. A complete waste of time and money.
Sincerely,
TruthFinder Support
Reviewed Jan. 22, 2019
Your program does a very nice job helping to find information on the parties we are looking for to do a simple background check when needed. I consider your website to be the go to place for information. Your information was is always quite accurate and easy to understand which makes it helpful and useful in help developing and accessing our client risk.
Sincerely,
TruthFinder Support
Reviewed Jan. 19, 2019
I tried Truthfinder out several months ago, and paid for the trial with my Bank of America credit card. The system was slow, and some of the information was inaccurate. I made the decision not to use this as my way of performing background checks, as I felt that it was user-unfriendly and using it could lead to liability issues as some of the information was apparently wrong. I noticed that Truthfinder continued billing my credit card every month, and informed Bank of America of my decision not to use Truthfinder anymore. I have tried a few times to stop this billing cycle, as I don't use their "service" but somehow that did not work (that is a separate dispute with BofA).
Truthfinder tells you to call a 1-800 number. When you call the number a computer voice tells you to go online and sign-in, after which you are supposed to be able to unsubscribe. Since I had only used their "service" once several month ago, I had no idea anymore what my password was. I gave my E-mail address and received a message that they would send me a message to reconnect and that this could take a few minutes. No message was received (I waited 30 minutes). I tried again and again without success (no E-mail message was received).
I now continue to use better established services for background checks. Yes they are more expensive, but you can trust the results more and you don't get automatic billing to your credit card when you don't use the system. Last but not least, if I want to stop using a service because of quality issues, I can just tell them not to contact me anymore. Bottom-line: very bad experience and hence my recommendation to avoid them.
Sincerely,
TruthFinder Support
Reviewed Jan. 19, 2019
Discovered unauthorized charges by Truthfinder.com on my bank statement. Called bank and got contact number for Truthfinder. Talked with Lisa, who asked for the first 6 digits of my bank debit card number: gave me those same numbers when I refused and they were correct. Transferred to Neil, who asked for the expiration date of my debit card. Since I was on my cell and had just canceled the card, I gave him the expiration date. He advised me that they have been charging my card since May (I've had health, death, engine, other, and now fraud issues and have failed to balance my checkbook for 8 months. It has had significant funds... Sorry).
The fact is that Truthfinder has charged me 27.78 fifteen (15) times since June. I can only contest the fraudulent charges for the last 90 days. So Neil offers to reimburse me 222.24 within 3 to 5 days, and encourages me not to contest with the bank "because that will delay everything by 6 weeks"; or something to the exact same effect. Well, there are only 166.68 of fraudulent charges in the last 90 days, but that is all I am entitled to: but I am posting this so YOU know this happened.
Is it likely that a third party has my card number and never used it anywhere except twice a month at Truthfinder.com? Seems far fetched to me. I contested with my bank: an institution who I have an account with. I do not wish to work with companies that I have never heard of and who fraudulently charge my bank account. Wow. I hope to be contacted by authorities if widespread fraud is found at this company, by fraudulently charging people's accounts. Again: 6 months of fraudulent charges, all by Truthfinder.com and all in the amount of $27.78. Sound familiar? Contact your bank and request they pursue fraud investigation.
Reviewed Jan. 17, 2019
talk me through this. I want to know when a company runs a background check what do they see?
Sincerely,
TruthFinder Support
Original Review: Jan. 13, 2019
Service does do a little but keeps asking for more money if you want deeper info, which should be included with high amt you pay for this type service. Also I canceled my prescription after first month but they billed me for another month anyway, had to call my card issuer and tell them no more charges accepted by them. Will never use them again!
Sincerely,
TruthFinder Support
Reviewed Jan. 10, 2019
I can't tell you how great it is to know that my children are safe. I use this to make sure that no one in my child's life has a drug and or abuse background. It's also extremely important that I know who their friends are and are not.
Sincerely,
TruthFinder Support
Reviewed Jan. 10, 2019
I tried this "service" for info on myself to see what was out there. I got SCAMMED. After viewing the initial report from this company I decided to cancel the monthly subscription because the information was for another person that is not me! I let them know but got NO reply. Then I tried again and got very little info on myself that was FAR from complete as I know my own history! I called the 800 number provided for “help” to their customers only to be put on hold for more than an hour. I finally left my call back number TWICE after a reassuring voice told me I wouldn’t lose my place in line and someone would return my call soon. This is
Day 4 of waiting to be called back and nothing. No reply to over 6 emails as well!? The information they provide regarding cancellation stated it is easy -as long as you cancel before the next billing on your credit card. I guess if they don’t answer their phone calls there are no cancellations! Extremely frustrating and I was SCAMMED! DO NOT USE!
Sincerely,
TruthFinder Support
Reviewed Jan. 9, 2019
I signed up for a 5 day trial. The guarantee was that I could cancel within the 5 days and there would be no charge. I tried 4 times to cancel, leaving a call back number-- they never called me. Now there is a charge on my credit card-- I will dispute.
Sincerely,
TruthFinder Support
Reviewed Jan. 8, 2019
I just wish that your information included military experience. That would help narrow it down some, especially when looking for an old shipmate. Also, my FAA pilot license was not listed. Other than that, the information was very interesting. I found a few errors in my information and I think I was able to correct it.
Sincerely,
TruthFinder Support
Reviewed Jan. 6, 2019
Based on the positive articles written about this company, I decided to have them run my background. If they were 15% accurate I would be more than generous. Of the 21 acquaintances they listed 2 were correct. They listed my business address as my home. I moved in and out of my existing house twice and in the interim my manufacturing business was listed as the occupant. They had me working in positions from Georgia, Alabama and Wisconsin. Completely missed that I'm licensed as a CPA. Many additional errors made. Anyone thinking they will get accurate information is making a major mistake.
Sincerely,
TruthFinder Support
Original Review: Jan. 6, 2019
I want to say, steer clear of this website. I wanted to review a friend's history because I was told on DMV.ORG that I could use Truthfinder to find his traffic tickets. I started giving information and the website slowly got more and more negative saying that he's on terrorism watch lists and that he has a criminal record in three states. I (understandably I hope) got very concerned for his well being and advanced through the process to see what they had found. $22+ dollars later I get a trash report that has barely any information about him or tons of faulty information that has nothing to do with anything it had said was found about him.
I Don't want to touch on how it only says once in dismissive language at the beginning that it will cost money. I had a feeling but it strings you along getting you scared just to leave you livid and out $22 which could be used to get an authentic report at a courthouse. I wanted to like the website, it was well put together and displayed nicely. But after scaring me into a monthly service that I promptly canceled and won't get my money back I'll have to recommend to everyone I know to avoid this website LIKE THE PLAGUE!
Sincerely,
TruthFinder Support
Reviewed Jan. 4, 2019
After viewing the initial report from this company I decided to cancel the monthly subscription billed through PayPal. I called the 800 number provided for “help” to their customers only to be put on hold for more than an hour. I finally left my call back number after a reassuring voice told me I wouldn’t lose my place in line and someone would return my call soon. This is Day 2 of waiting to be called back and the future does not look bright. The information they provide regarding cancellation stated it is easy -as long as you cancel before the next billing on your credit card. I guess if they don’t answer their phone calls there are no cancellations! Extremely frustrating.
Sincerely,
TruthFinder Support
Reviewed Jan. 1, 2019
Efficient and thorough way to locate long lost friends. Contains many possible resources to confirm identification. Some errors but readily corrected. Variety of sources and having neighbors listed helps with initial contact. Have used several times with success. Only one Toska ** have been unable to locate as addresses listed are not valid.
Sincerely,
TruthFinder Support
Reviewed Jan. 1, 2019
I'm still waiting on a confirmation email so I can confirm I want to opt out. Not in spam, not in bulk email, and this is the only one I've had trouble getting out of. I do not wish for all of my information and my children's to be so visible.
We are so sorry that you are experiencing difficulties opting out. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Dec. 31, 2018
Updated on 01/09/2019: The posted responses (2) from Truthfinder lead the general public to believe that they refunded the wasted money to my account. They did not refund me. But, the only way that I can respond to their response is via a "private message". BEWARE.
Original: I did a google search for free that revealed 11 court cases against a person. Figuring that if I found and verified 11 court cases there must be more so I fell into the Truthfinder trap. After wasting about 20 minutes of answering questions and so forth I wasted 20 some dollars to get the report. Truthfinder found nothing, not even one out of the 11 my google search found for free... And, to top it off, it didn't even find one record that I know in fact is a true case because I am a witness for the prosecuting attorney. BEWARE.
Sincerely,
TruthFinder Support
Reviewed Dec. 29, 2018
Truthfinder is a waste of money!!! Out of date information on addresses, phone numbers, locations, no marriage or divorce info or records. No birth info, ie where, if they have, how many, locations of births or even if they children. Useless info about past neighbors (not current). It provides inaccurate possible known associates, almost like they pulled a rabbit from a hat. There sex offender info is free and more accurate on State website or registry sites. Mortgage info inaccurate and out of date. Social media info out of date and not accurate. Worst service and I paid for the premium service ran reports and got more disinformation than real. They just try and sell you additional services like how to protect your info, but don't because their info is so bad you don't have anything to worry about.
Sincerely,
TruthFinder Support
Reviewed Dec. 29, 2018
When searching myself and my husband I have found accurate information on our personal information, addresses, phone numbers and many other true facts. Not very often do I run across bogus information. Thanks Truthfinder for being a company with factual information I can rely on.
Sincerely,
TruthFinder Support
Reviewed Dec. 28, 2018
I'm into genealogy (amateur only) and I found some long-lost cousins and other family members--I don't know why I hadn't thought of this before! You had addresses and birthdates which I was mainly interested in... and phone numbers, so I can get in touch with them, too. Great Website!!
Sincerely,
TruthFinder Support
Reviewed Dec. 28, 2018
I have provided 3 different emails over the past few days to receive a confirmation email for opting out and nothing! NOT ONE confirmation email to any is provided! They make it impossible to remove your own information.
We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record."
Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.
We’re sorry that you’re having problems opting out of TruthFinder. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Dec. 28, 2018
Site does not say anything about fees. Fell for it anyway and after 40 minutes or so of them running a report, I was presented with their "fees". I thought what the heck, I went this far so I used my PayPal account to pay for the Minimum fee of $27.78. After I completed my PayPal payment, they requested my credit card information. I called customer service and they were no help at all. Now they have my PayPal account info. I have nothing! Do not use unless you are willing to give out your credit card info, which I would highly recommend you do not send to a company like this. On top of that, you have to agree to automatic reoccurring charges every month unless you remember to cancel the service.
Sincerely,
TruthFinder Support
Reviewed Dec. 28, 2018
I was shocked at so much inaccurate information and just plain incorrect information my report contained. I had a background check on myself and I was very disappointed. Still waiting on the confirmation email to show I cancelled my subscription and I cannot get my money back!! I am very disappointed in Truthfinder.com.
Reviewed Dec. 27, 2018
Went through the whole process only to be told I had to pay for the report. In the middle of the process I had to provide email for report to be sent to me. Why don't they tell you then there is a fee? Now they have my email address to possibly sell? Very disappointed and feeling totally deceived!!!
Sincerely,
TruthFinder Support
Reviewed Dec. 26, 2018
Found the information I was looking for right away. In the past I have not been as lucky. But I know some of the people I look for are not necessary legal in this country. I use the program often and I am very happy with the results.
Reviewed Dec. 24, 2018
I did a search then you wanted me to pay. Problem is I have an account and it is paid and up to date. So I am rerunning the report now trying again. I clicked a login link but I didnt get a login screen.
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,TruthFinder Support
Reviewed Dec. 21, 2018
I have tried opting out of Truthfinder only to get a 404 not found error when I select my info and no email link. I would NOT like any old person to come across personal info. It should not be difficult to remove your OWN info. DISAPPOINTING.
Hi Chante,
We are sorry to hear you have had a hard time opting out of our system, with our service. We completely respect your desire for privacy and will reach out to you privately to resolve this matter.
Sincerely,TruthFinder Support
Reviewed Dec. 20, 2018
Easy to use and with accurate information. I feel like the information should be updated more frequently though. The cost for an account is also reasonable. It is very helpful to have a site where you can do a background check on people you may be considering dating or trying to locate a relative.
Hi Judy,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 19, 2018
I was able to find most of the information that was being searched. I do see some information that is off, but not by much. It says I bought my home in 2004 but it was actually purchased in 1991. I did a refinance in 2004. Other than that it appears you have other things accurately stated.
Hi Vincent,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 19, 2018
I've had a fine experience. The service was as expected with no disappointments. The Location History has proved to be very accurate. Also, what I didn't expect to see but was pleasantly surprised were the various Email and Social Media History which has proved to be very useful.
Hi Patrick,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 18, 2018
After using several search programs, I found Truthfinder to provide more information than the others. As with any online search program, information has to be corroborated with other sources assure 100% accuracy, but for the most part I've found it to be very accurate. Any questionable criminal information is stated as such by the program. I have run several background checks, mostly to find people I have lost touch with and not been able to find through other modalities. I recommend Truthfinder to be a very user-friendly source for information and a great value for those who need to run background checks for any reason.
Hi Linda,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 18, 2018
I enjoy finding my ancestors. I have found several people that I didn't realize were still alive and didn't know where they lived. Your site has helped me reach out to find them and get in touch again after many years. Thank you!
Hi Glenna,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Original Review: Dec. 17, 2018
I ran this on myself looking for divorce dates from 1997 there about and due to my extensive criminal history from very long ago (good lord put me on the right path NOW :)) I was looking forward to see what a bad past I had and to thank god for delivering me...which I do. But that being said I well over 20 arrest, I have been in about 15 different county jails and did 18 months federal prison. They found like 3 minor things on my criminal arrest and I know I have open warrant in Florida because a lawyer is getting it cleared for me...
My point is the warrant is there 100% but they did not show it in report so if a fugitive from justice is next door don't trust this site. I spent 30 plus dollars and did not get the real deal and I know this because it is me...lol! SAVE YOUR MONEY! DO NOT BUY THIS!! Also a lot of fluff like a list of people I am associated with was accurate a little but useless...like my no criminal record ex wife's son. I purchased this but should dispute it but chalk it up to lesson learned!!!
Hi Randolph,
We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.
Sincerely,TruthFinder Support
Reviewed Dec. 17, 2018
The public report Truthfinder furnished is full of details that have nothing to do with me and was missing a lot of information that I know exists from FBI reports I have had done... Complete waste of time and money... Avoid at any cost.
Hi Fritz,
We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Dec. 13, 2018
This Investigative Resource is an invaluable tool for doing necessary research for living in today's world. Whenever I am considering connecting with an old friend or making new friends, I use this resource as another layer of self-preservation! Furthermore, if I ever find myself in a difficult legal situation, I'll have already prearmed myself with credible, reliable information I can present to a Court.
Hi John,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 12, 2018
I like the fact that your site is easily accessible, but your information is way outdated. My name has not been what you have listed for over 10 years. My ex spouse, Robert ** is deceased and I do not live in the same state as him. He was extremely violent and very abusive. I divorced him and my name should not even be associated with his or any of his family members per a court order!!! I have remarried twice. My 1st remarriage did not last long as my husband passed away. You have that correct, but you are still using his surname, **, as mine. I have been remarried again since 2012 so where is my current surname, **? You have me purchasing my deceased ex husband's home in Florida in 2015, now why would I do that?
I own property in Michigan not Florida, that was his. Also, you have my children listed as someone else’s. You mean I didn’t have them??? So, your site is absolutely not accurate when it comes to personal information. Oh, you also listed a traffic ticket for me that was never mine. That was established through the Court in the County in Florida where it was issued and taken off from my record. I did not ever use my maiden name in Florida to register any vehicles. I was married and all vehicles were registered legally under my married name, so do better homework. This is not even listed on my credit reports! Cheryl ** is my maiden name!
Hi Cheryl,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Dec. 10, 2018
This is good stuff. If this was the 70's I would say that it's really groovy and far out and neat. This app even gives off an euphoric feeling which triggers nostalgia. So you have to be ready to go to rehab if need be. I found all my old riff raff friends that I didn't want to lose. If I could just afford them some teeth we could all eat. haha.
Hi Mark,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 7, 2018
Wanted to check the background reports on my family members and this site worked great! It's fast, easy, and provides a lot of information while maintaining security of important information like DOB, & SSN. It also give you the option to correct errors. I would definitely recommend to my family and friends!
Hi Debby,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Dec. 3, 2018
I am sick and tired of having to do that on any website. Truthfinder is the worst, because the pictures are fuzzy and hard to see, especially for older people. I had to go thru numerous pictures to get in. It is very annoying, so much that I would rather not use your website. Do you honestly believe that a Robot is going to sign in? That is just plain stupid.
Hi Beth,
We’re sorry to hear you had a frustrating experience with our website. To give some background: Captchas are a Google controlled security measure to prevent “bots” from stealing account information and trying to validate stolen passwords with our site. We cannot control these but we do appreciate the extra security step that they offer. Feel free to call us at 1-800-699-8081 for any other questions or concerns.
Sincerely,TruthFinder Support
Reviewed Nov. 29, 2018
My experience here was great. Y'all did a great job finding what I needed to know. Still a good but I have to work on but could not have asked for Better help. I hope I do not have to use y'all again but I do really thank you for your help. Y'all did an excellent job.
Hi David,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team.Sincerely,
TruthFinder Support
Reviewed Nov. 27, 2018
I wanted to just say I really appreciate the work your company does to protect private individuals. I moved to a new city about three years ago and still don't know a ton of people. On a daily basis, I feel surrounded by quite a few unsavory individuals in my daily life and this website gives me peace of mind. Thank you very much!
Hi Andrew,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Original Review: Nov. 27, 2018
This morning I bought the Truthfinder.com plan because it said there was court information on me. It also indicated that there was not so good information on my ex-husband and deceased mother. I found that a lot of the information was completely incorrect, and did not pertain to anyone involved. A lot was only half true. And quite a lot of public information did not even exist on their website. I found more accurate and truthful information myself by simply typing in my own name on the web. There was no court information about me (understandably). As well as it didn’t show my ex’s DUI. Or even that we were ever married or divorced. This is a small example of how unimpressed I was...
I didn’t waste my time looking up anyone else, and called a couple of hours later when they opened to cancel my account so I would not be charged for future monthly payments. The customer service operator was nice and after trying to get me to stay...said that she took care of it and I will be getting an email in about an hour. That email never came. So I contacted PayPal myself and had to cancel future automatic payments myself. If I hadn’t done this, Truthfinder would have taken another $27 next month. Getting taken advantage once today for $27 from them is enough.
Hi Tammy,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Nov. 24, 2018
This website presents itself in a similar fashion that you would see on many free service, with no overt mentions of payment at the beginning of the search. While you engage in the searching function, the website forces you to wait for unnecessarily long periods of time so that you invest a larger amount of your own time into obtaining results. After around ten minutes of arbitrarily long waiting you are finally presented with your results behind a subscription which you are now more inclined to pay now that you have invested so much time into search.
This is a classic example of Dark Patterns found on many dishonest web services where a deceptive user interface manipulates consumers into doing something they might not otherwise. The various waiting periods forced on the consumer also strike me as artificially inflated, searched or organized databases should be measured in microseconds and should scale with large databases by a factor of O Log (n). Waiting periods should not be used as sales tactic. Truthfinder should modify their website to openly disclose subscription pricing and notify users that a subscription is required to obtain results so that casual consumers do not waste significant amounts of time due to the websites deception. Truthfinder should also not implement artificially inflated wait periods.
Hi Jeremy,
Thank you for your feedback. We always strive to provide the best product to our customers. We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. Additionally, all of our customers have the ability to look up their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site. If you ever have a question or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Nov. 23, 2018
On November 22, 2018; I went on Truthfinder through Telmate in Oregon because my son is in jail there. I wanted to see what was going on and what he was being charged with and bail amounts. I put in all his information and it came up him being 64 years old. Not if he was born in 1991 and me being his father am only 64. In other words you have my information and his mixed up or combined. Then I found out it was going to cost me money so I went no further. Then yesterday I got a call from his credit card company asking if he had made a purchase on the 22nd which was impossible for him to do being incarcerated. I am an authorized user but I have never used his card. It is still in the envelope it came in, stuck to the page. It is in my safe because I have plenty of my own credit cards. You really need to fix your information gathering system or something.
Hi Steve,
Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. We will reach out to you privately to resolve this matter.
Sincerely,TruthFinder Support
Reviewed Nov. 17, 2018
I will read your viewer guidelines. I've been with Truthfinder for about 4 years off and on. I am lost most the time, I am getting old and use this to keep my brain working. I've been searching for my high school sweetheart, haven't found him yet, but it sure been fun searching. I am satisfied with my search, I wish I knew more on how to use the information at hand. If you have any ideas on what I could do to make my experience more productive let me know what I can do. Thanks. I wish there were more pictures, I think the person I'm looking for lives in Florissant, MO but with no pictures I'm at a dead end. Thanks.
Hi Carmen,
Thank you for your positive review and rating. We really appreciate your feedback, and we’re happy to hear that you’ve enjoyed our service. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Nov. 16, 2018
Truthfinder has been very helpful and useful. Accuracy is almost 100%. I also like the mobile app, as well as being able to search by phone as well. Mobile app is useful on the go, and the option to search by phone number pulls some more information the normal background report doesn't give sometimes.
Hi Sara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you stay in the know at home and on the go. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Nov. 13, 2018
Why doesn't this service know when someone has died? My husband died over 5 years ago at age 60 and when I searched him, it said he was 65. I wish. I don't have an order number. I may cancel after I get an answer.
Hi Linda,
We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.
Sincerely,TruthFinder Support
Reviewed Nov. 13, 2018
I wasted $30 on this site, and all I received was useless, irrelevant information that I could have found had I just done free searches on my own. Actually, I have found better information on my own. Most of the information they revealed was for other people, ones with the same name as I searched. I had to sift through a lot of useless information, and I really didn't find anything useful. What a waste of time and money!
Reviewed Nov. 10, 2018
Overall I find the reports to be very limited unless I pay even more. I'm about to cancel my subscription; just not providing enough background info. I don't want to pay more for police reports and the influx of "possible" phone numbers and social media contact is suspect. Needs to be cleaned up overall.
Hi Jean,
We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Nov. 9, 2018
Truthfinder has helped me to uncover a felonious background and domestic violence charges on a potential husband. When I asked, he went into an abusive rant. Saved by the bell. Also found long lost brother. Turns out I have a sister now instead. I highly recommend Truthfinder as a self protection tool. Thank you Truthfinder.
Hi Joanne,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Nov. 8, 2018
I have been able to find everyone I needed to find and the tools were easy to use. Information was arranged and categorized well. It would be nice to find people that have died or their last known address was more than 20 years ago.
Hi Mark,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Original Review: Nov. 7, 2018
I went on to Truthfinder website to see if it would be of use to me. I okayed a $2.00 test charge which was a mistake. I ran one search as a test and decided it was not going to be worth the money. Without my knowledge or approval they billed me $27.78. I have no idea what that was for since, I did not use the service after the first test I run.
Hi Kenneth,
We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. This also pertains to trials. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Nov. 2, 2018
After clicking a bunch of questions, and finally wanting the results, the website forces me to use Facebook to get info. My Facebook account is not available to me right now. I would like to cancel my subscription. Thank you.
Hi Angela,
We’re sorry to hear you had a frustrating experience with the TruthFinder site recently. We would like to assist you in accessing your account without using Facebook. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Nov. 1, 2018
Seems like they provide very basic information which is information you may already have. To get the information that you wanted you have to pay addition fees. I would not recommend them. To just get the basic information they have me paying a monthly fee even if I didn't use them that month.
Hi Larry,
Thank you for your feedback. We're sorry to hear you were unhappy with our free basic person reports. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please note that, while we do require a monthly subscription to access our full reports, you can cancel at any time. Feel free to reach out if there's anything we can do to improve your experience.
Sincerely,TruthFinder Support
Reviewed Nov. 1, 2018
When I was looking up a number for the reverse lookup I was only able to receive the first name of the individual. I was hoping to get much more information from this. I was able receive information for where the phone number came from but I really needed a last name for verification purposes.
Hi Natalie,
We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 31, 2018
I checked my own records out first and mine are incorrect. If mine are incorrect? Why would anyone else's be correct? And? I've lived in the same home for just under 10 years now. January 22, 2019 will be 10 full years that I've resided here... I keep forgetting to cancel because I have a Mother wth Alzheimer's that I care for 24/7 and a boyfriends with stage IV cancer that I care for as well. So, I don't think about cancelling it until I see it's come out of my bank account again. Poor service in my opinion.
My brother in law has 100% incorrect information too and it says that I live with them! I have never resided in state of CA and while I visited them once with my Mother in 2013 before her Alzheimer's prevented us from traveling again, we spent 4 days there. I've never received mail there and my address has been my legal address since the date referenced above. I would honestly like my money refunded... No one's information is accurate that I've checked... Thank you.
Hi Marilyn,
We’re sorry to hear you had a frustrating experience with the information found in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. Please contact our Customer Support team at 1-800-699-8081 so we can make things right.
Sincerely,TruthFinder Support
Reviewed Oct. 30, 2018
Waste of money. Whenever I get prompts that there is new information, I am unable to get the new information unless I pay more money. This is a come-on and I am displeased with the service so discontinued it. There is nothing gained by paying the monthly fee.
Hi Heather,
Thank you for your feedback. We're sorry to hear you were unhappy with our free basic person reports. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website and app. Please reach out if there's anything we can do to improve your experience.
Sincerely,TruthFinder Support
Reviewed Oct. 30, 2018
For three years the death of my friend Delores ** of Melbourne FL has not been reflected in the Truthfinder search. Overall I enjoy finding birthdays of friends and otherwise checking on whereabouts of old friends. Also like to find names and addresses of friends children, where they live, check to see if they have a bad driving record. I was able to locate a woman I worked with in New Jersey over 30 years ago.
Hi Dorothy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081. In regards to your late friend - since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete data.
Thanks again,TruthFinder Support
Reviewed Oct. 30, 2018
Was disappointed at the lack of relationship information-names of spouses, children, what year retired, current domicile, etc. The information you give is thorough, just not broad enough for me. As is, your site is of very little interest to me, unfortunately.
Hi Lucy,
We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 30, 2018
Excellent yet I did see other background-check sites, that didn't charge extra for emails etc. I cannot afford more than (1) month. I obtained excellent data! Furnished Perfectly--GREAT!! Very Helpful. No errors - well put-together. Wish was cheaper, I'd continue on... Drop the price, I will continue!!! OFFER BETTER PRICE - need affordability.
Hi Barbara,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 29, 2018
I have been using TruthFinder since last September and this one has the Best information out of all others and easy to read. I tell everyone to try this one for the most information if they want to check someone out. Thanks!
Hi Rhonda,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 29, 2018
I purchased a one month subscription to look up one person. The results were good. However, I have been billed for the past additional 7 months! I have called and requested that my credit card stop being charged and to refund the additional months that I did not sign up for. The customer service rep was polite, but useless. I can’t stop the charges every month to my credit card. I have not received any refund. Calling does not resolve my problem. My options at this point is to contact the California Dept of Consumer Affairs and to close my credit card account. That creates a lot of trouble for me that I should not have to go through. My credit card charges me 17.44% interest so that is another issue I have. Be careful of giving this company your credit card info. Once they get it you can’t stop them from charging your account month to month.
Hi Michael,
We apologize for any confusion you experienced in regards to our billing system and cancelling your account. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 28, 2018
Found the new address for our neighbor, who moved. We are glad this was so easy. We shared garden tips and we missed a lot of friendly times together. This was easier than using the new phone book. Now we can still keep in touch with them. Thank you.
Hi Mary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 28, 2018
My ex and his previous wives and girlfriends are listed as "relatives" of mine. I have found numerous errors and incorrect information that he made up or names attached to mine which I have never used. I called the customer service department and was told information could not be changed. I was given a run around about when I had used this service and even though they verified I had paid $1 to try this service, they refused to help me correct information. I will never use this "service" again and regret wasting even $1 since they wouldn't stand behind their product. How can my ex put information out about me being related to his ex wives and girlfriends, but I can't get anything corrected. This man ruined my life and believe me, in Texas you can't get an annulment at my age without proving fraud, which I did. I think this company is totally bogus and is helping a fraud continue to perpetuate a fraud on me.
Hi Sandra,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. Additionally due to us not owning the data, we cannot correct the information. We do, however, offer the opportunity to opt your report out of our system. We will reach out to you privately to further explain and resolve this.
Sincerely,TruthFinder Support
Reviewed Oct. 27, 2018
Phone lookup has been inaccurate thus far. And info on people lags by several months to years. However, I have found that the checks do inform me as to whether I want them near my granddaughter or myself. Thanks.
Hi Michelle,
Thank you for your positive review and high rating. We really appreciate you taking the time to leave feedback. We’re happy to hear that our service has helped to keep you and your granddaughter safe. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 26, 2018
Not bad but I wasn't going to pay extra to get the right person when there was 2 or more names were the same and the same age. This would have cost me a small fortune since there were at least 10 names that had doubles. I also like the old timeline where you could figure out which was the right name due to past information we had.
Hi Pat,
We appreciate you taking the time to provide your feedback.
We wanted to let you know that we offer a monthly membership that offers unlimited searches and report views, so for 1 price, you can view as many reports as you would like, instead of purchasing each individual report. We find that this helps our customers out when they are searching for someone with a common name.
If you are interested in this membership (which can be cancelled at any time), you can reach out to our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 26, 2018
TRUTHFINDER does not offer cross referencing when searching for the history of a person. You would think that if you were looking for a person and knew of the siblings then you could narrow the search. Truthfinder gives you a massive list with a wide range of people, places and ages. I have been meaning to cancel my subscription. Thanks for the reminder!
Hi Andy,
We apologize you were unhappy with the information in our reports. Our reports provide possible associates, which generally include family members and some close friends, offering additional ways to locate a specific person. Although, since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 25, 2018
I try and look up people and you can't much information... If I need to search further it's always another cost... The amount of money a month, it's really not that usable... Thinking about shutting it down due to not being able to get updated material and it's always more cost constantly to see what you need to view... Almost a scam.
Hi Pamela,
We apologize you were unhappy with our membership pricing the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support

Reviewed Oct. 24, 2018
It's my first time ever using. Everything seemed legit until I entered my credit card info and clicked continue... Now I'm skeptical and worried my card has or will be compromised. Hope I'm wrong. I'd steer clear of this site. If and when it actually works and my card info is known not to be compromised, I'll update my experience accordingly.
Thank you for taking the time to leave us with your feedback. If you believe there is an issue, please reach out to our dedicated Customer Care Team at (855) 921-3711 or email us at help@truthfinder.com so they can better assist you. Thank you
Reviewed Oct. 24, 2018
I have used Truthfinder for 2 years now and have found they have gradually taken information away and request additional fees to see it. I have enjoyed being able to look up people but have also found that it isn't always accurate. The information you receive on Truthfinder is probably available free if you have time to research, unfortunately, I do not.
Hi Ronda,
We apologize you were unhappy with the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 24, 2018
I have been with Truthfinder for 3 years. I have always found the information I've been looking for, plus extra. This is the best company by far for finding personal information. I would definitely recommend Truthfinder to everyone.
Hi Michele,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service has continued to help you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 24, 2018
This service is satisfactory. However, it would be really convenient if there were a means to have the system to perform a routine check to verify that there has been "no status change" since the last report - for specific individuals. As it is, it is necessary to revisit the site routinely to look for status changes.
Hi Richard,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We wanted to let you know that TruthFinder does offer report monitoring, so that you can receive a notification when any updates occur to a specific report. You can toggle this feature on and off at the top of a report, just below the PDF download button.
If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 24, 2018
Amazing! Spot on! Definitely would use again, and recommend to anyone who asks me. Worth the money. Found out a lot I wouldn't have known. But, it's all good now and the truth will set you free. Check it out.
Hi Kim,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 24, 2018
We were being charged four different accounts a 39.99 a month. We were able to cancel 2 and get one reduced to 17.00 a month. One we are still being charged for. We are unable to find an account no for it.
Hi Carl,
We apologize for any confusion you experienced in regards to our billing system and account set up. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 24, 2018
I have used several of these type of services, but this is the best by far. No need to use anything else. The information is extremely accurate and very current. I would recommend this to anyone looking for someone or just wanting to check them out.
Hi Joyce,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 23, 2018
Not really happy with the results obtained from searches I have done. They contain a lot of information about people I am not interested in and not enough information on people I am trying to look up. Everything cost extra money and I feel, at least from advertising about Truthfinder, it isn't completely open and correct. Sorry, but think I will be cancelling and looking at one of the other web sites.
Hi Ronald,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Updated review: Oct. 30, 2018
Roalf **
Original Review: Oct. 23, 2018
On 10/02/2018 your company charged my debit card $27.78 for service I did not request, so I immediately emailed, and chatted with your representative to get this matter straightened out, and my money returned to my bank card account. As of this day your company has not returned the money you charged to my debitcard on 10/02/2018. In September, I logged into your website to get information, and I gave your company my debit card info to pay for that information. The amount was $27.78 which you deducted immediately. And then in October you deducted the same amount from my account again. How dare you to take my money without my authorization, just because I gave you my bank information for the purchase in September. RETURN MY MONEY TO MY ACCOUNT...
Hi Roalf
We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 19, 2018
I requested few reports but all were very accurate, complete and useful. The only thing that was hard to deal with was the quality of similar persons, that is not a system´s problem, but a real thing that need to be handled maybe by adding another qualification characteristic, other than age/location.
Hi Daniel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 18, 2018
I love the new Timeline. Suggested Improvements: Selection often does not show 'deceased' even when the timeline does. It would be great to search for a relationship such as when Jones marries Smith. Have an optional middle name, city on the primary search page.
Hi Wayland,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 17, 2018
I don't even know how much money I paid for this service, I do know that it was way too much! I never ever got a full or complete report on anybody. I was very disappointed. The information I found out was not important, or I was not able to pull it up.
Hi Karen,
We’re sorry to hear you weren’t satisfied with our reports. We work really hard to make our reports as thorough as possible, but sometimes we are limited to what our data providers give us. We apologize and will reach out to you privately to resolve this issue.
Sincerely,TruthFinder Support
Reviewed Oct. 17, 2018
I have used other sites for backgrounds and have NEVER seen such a convoluted mess. You don't get email reports or PDFs unless you pay extra. I NEVER RECEIVED A RECEIPT FROM THRUTHFINDER. NOT IN INBOX OR SPAM. I did get my PayPal receipts. Prob 1. PDF report. I just wanted to be able to create a pdf and save so I HAD TO PAY 2.00 to get it. Now how do I get it? I have searched the faqs and there are no instructions And I have read all the screens and cannot find a PDF button. Prob #2. I accidently set someone else as ME not understanding what was asked so when I REMOVED that PERSON AS me, their entire report is GONE. Prob #3 I wanted to email a report to myself and this prompt came up that I have to pay an additional 4.99 so I paid. That was not to email to myself but to SEARCH on an email address.
Prob 4. When I try to recreate the deleted person, the app finds the wrong person and only views this wrong person. I cannot get it to show multiple finds in Texas. I have to remove state to get more than one which then it is huge. Absolutely HUGE. I don't care that there are multiple people by this name in TX. List them all. Don't just show the first one only. Prob 5. If select a person tied to the one I a viewing I get a 404 errors with a unicorn picture. Don't give the option to view a report if you cannot view it or your program gets lost. INTERNET. I originally set up everything using the www site and yet after the fiasco with the Android app, when I tried login and each time I get an abend message. WHAT A WASTE OF MY TIME AND MONEY. QUALITY TEST YOUR PROGRAMS. A PROGRAM SHOULD NEVER ABEND!
Hi Jo,
Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 16, 2018
I am satisfied or else I would cancel. Common names are a problem, their records often confuse 2 w/same name. You can edit out some info & the next time you go in the info you edited is back. They always try to upsell to more info or a more $$ subscription. Nowhere are subscription options clearly explained. You learn something is not included when a pop up tries to sell you more. It is impossible to contact a human for help.
Hi Mark,
We're so glad to hear that our service is helping you find the information you need. We apologize for any confusion you a have experienced in regards to our billing system. We will reach out to you privately to see if we can help further.
Sincerely,TruthFinder Support
Reviewed Oct. 16, 2018
To whom-ever asked for this review: Be careful what you wish for. Truthfinder and its ilk of investigative netware are outstanding. Like getting an ** for a head cold. Expensive ways to acquire something that sounds helpful-but a single use may lead to unintended consequences. Probably, like most subscribers I got TF to snoop about an acquaitance. Whatever tidbit I gleaned has been long forgotten & I am paying for my curiosity monthly. Thanks to this request for a review, I’m delighted to say that I am getting a nifty new (used) car & paying for it with cancelled content sites.
Hi William,
Thank you for your honest feedback. While we strive to always provide accurate information, there is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. We apologize for any frustrations you may have experienced. Feel free to call us at 1-800-699-8081 for any other questions or concerns.
Sincerely,TruthFinder Support
Reviewed Oct. 16, 2018
Any explanation as to why this service has become unreliable escapes logic to me. The phone number search is maybe 25% reliable, and I've had to rely on other sources to find the correct information I need. I'll be canceling my subscription soon.
Hi Scott,
We’re sorry to hear you have found some inaccuracies in your reports as of late. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 14, 2018
Truthfinder has helped me in my real estate business to verify and clarify information given to me. Easy to use. Good content. I recommend it to anyone who is in need of information on a daily business that is reliable and trustworthy.
Reviewed Oct. 14, 2018
Not the proper person. Too common a name so I was given access to another person with same name. Person accessed isn't the one being searched, but the current area is close and the wife's name is the same. Don't know what else to do, but need to check under another middle name.
Hi Ed
We apologize you are having trouble locating the correct report. As you mentioned, if you are searching someone with a common name, it can be difficult to find the person you are searching, but we want to make sure you are completely satisfied with our service. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 13, 2018
I've been a customer w/ Truthfinder for a year and still to this date I am very satisfied with the online service. I have in the past recommend the online services that Truthfinder can provide, along with peace of mind as long as the individual is looking for the right answer into someone's background, especially if the individual is not sure on the person their dating, next door neighbors, or looking into acquaintances backgound and etc...
Hi Roschelle,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 10, 2018
I am not very computer savvy and finding what I need is really easy and complete. This site has helped me to reconnect with long lost friends/love. I think that everyone who wants to find lost love ones or family use this site. Keep up the good work.
Hi Charles,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 9, 2018
Tthe best site I have visited. I have been searching for my birth mom and found her... thanks to this site and superb information. Accurate and up to the minute. Thank you Truthfinder. I wish I would have known about you years ago. Life would be much easier now...
Hi Krishna,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 6, 2018
Greetings. Past interface with Truthfinder was difficult at best. Processing was extremely convoluted, slow and inaccurate. Months later on today for whatever, all works exceptionally well, considerably better than other such sites, were delivering/offering exponents more detail. Thus far I am VERY PLEASED with the service!
Hi Marvin,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 5, 2018
I found this site to be honest and gives me much more information than other sites. You don't have hidden charges or overcharge me. You give me much more information than other search sites. I plan to use your services for a long time.
Hi Janis,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 4, 2018
I use TruthFinder to help find high school classmates for our reunions. I love the information I receive, it is very up to date. I find it to very seldom incorrect. I have found many former classmates on this site. Thank you for your program.
Hi Michelle,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 4, 2018
It's interesting to look up people I have lost touch with over the years and find out where they are. It was also quite interesting to look up my own profile. It could also serve as a way of getting back in touch.
Hi Timothy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 3, 2018
I just wanted to see how much the subscription was. I got no price and just kept going on PayPal. Last screen said "you'll be able to review the cost before the payment is finalized" (or something like that). I didn't know the price until my Paypal was taken out. Deceitful payment flow - how dare them.
Hi Jeff
We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Oct. 3, 2018
Truthfinder provides lots of information. On this report, I didn't find email addresses. I was disappointed this time because the email address was what I was looking for. I hope the email address is not included only in the upgraded report.
Hi Lowell,
Thank you for your positive review and high rating. We really appreciate your feedback. We apologize you were unable to find certain email information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. One of our customer service team members will be contacting you privately to see if they can help you find what you are looking for.
Sincerely,TruthFinder Support
Reviewed Oct. 2, 2018
I researched my background initially to see if I’m registered to vote, and I came across this website which somehow automatically compiled my information. Like another user, I was told that I had a criminal background (which I do not) and it also made public my estimated assets and even satellite images of my addresses. I work in a high risk correctional facility and the fact that someone could so easily assess my current address with this website without my permission is beyond scary. One of the agreement boxes even stated “You agree to acknowledge that you will see many embarrassing facts about Emily.” I'm disgusted and appalled, how is this even legal?
Hi Emily,
We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.
Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.
Sincerely,TruthFinder Support
Reviewed Oct. 2, 2018
Very easy to navigate and such a pleasure to see so much detail! Ariel was difficult to obtain info on until her husband died and Truthfinder was the first source to have all the info with no mistakes on dates, places, etc.
Hi Kathleen,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Oct. 1, 2018
The website gave me most of the information I was looking for. Some reports were not accurate and I reported them. Some were corrected while others weren't. Not all records are current. Items and criminal reports not up to date
Hi Roberta,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Sept. 30, 2018
I believe you sell my personal Information. I pay $27.00 + a month for the use of your site. It appears that EVERY TIME I use it... I get swamped with Scam/Fishing/Spam emails. If I find this out to be true and you are the cause... STANDBY!!!
Hi Bernard,
We’re sorry for any confusion that you may have experienced with our policies. We do collect personal information such as name, address, and email address. When a customer enters in this information and clicks “Continue”, they agree to our Terms of Use and Privacy Policy.
All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contacting us at help@truthfinder.com. We apologize for your frustrating experience. We have removed your email address from our email marketing list. Please allow up to 10 days for the email advertisements to cease.
Please do not hesitate to contact our customer service department at (800) 699-8081 with any further questions or concerns.
Sincerely,TruthFinder Support
Reviewed Sept. 30, 2018
I was looking for an old classmate's address. I found it with Truthfinder and was able to catch up on old times. I had been trying for a few years now without success to find an address. But Truthfinder made it possible. I wasn't interested in the rest of the information, so I don't know how accurate it was, but the address was spot on!
Hi Diana,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Sept. 30, 2018
I am supposed to receive SMS alerts for updates but I haven't yet. Other than that everything has been awesome and I'm happy with the service. Truthfinder is the best website I have found so far. My 51 year old boyfriend is cheating on me but will deny it. I need to know the truth. Our baby has a rare genetic disorder and is handicapped but instead of him focusing on his family, he will pick a fight and belittle me then run off. I'm humiliated and heartbroken. His lies just make it worse. I deserve the truth.
Hi Vanessa,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,Melissa B.
TruthFinder Member Services
Reviewed Sept. 29, 2018
It has taken me almost 8 hours to correct my information. There are still some on here that are incorrect. I never lived in New York State at any time. I have only lived in Pa., Md., Tx, W. V., Va. and Fl.
Reviewed Sept. 28, 2018
Truthfinder.com FALSELY posted that I have a criminal record. I absolutely DO NOT have any kind of criminal or arrest record. They removed my information upon request, but how many people have seen this and how many jobs/contracts did I NOT get because of this?! Obviously, they do NOT have accurate information and are still posting it. Their tiny (!) disclaimer that the information cannot be used for employment purposes is ridiculous - who controls that? I am now self-employed - how many people do not end up using my services because of this false and damaging information? Also, as soon as my information got removed from one of these horrible websites, it appeared on another. My guess is that they either sell the information or that MyLife.com/InstantCheckMate.com/PublicDataDigger.com are all connected. Please, somebody NEEDS to stop them from hurting people!
Hi Angelika,
We hate to hear you're unhappy with our service. All of the information contained in our reports is part of what is referred to as the "public record." If you would like to have your background report removed from our site, you may request to have it opted out.
Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our databases and our website, but as we did not create these records, they will still be available, albeit from different sources.
Sincerely,TruthFinder Support
Reviewed Sept. 27, 2018
Researched my own name without telling them that it was myself. Report showed 4 towns I have never lived in and left off 2 that I have. It also indicated a criminal record (which I don't have). It indicated my mother had criminal or traffic records (She does not.) The premise is nice, I guess, but there is a reason that law enforcement uses things like fingerprints and physical descriptions and not just names to research a criminal record. I didn't go all the way with the report so I don't know all the details but just the initial info was enough to convince me of the inaccuracy of the site.
Hi Tammy,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Sept. 27, 2018
Not all was accurate. My name don't have a letter A in my middle name it's **. I know 2 people who was arrested for robbery and both have no records on here. Can be dangerous for dating sites. Notice am being secretly charged. Some are accurate with 20 year old phone numbers. Not all phone numbers show up.
Hi Ronald,
We’re sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Sept. 25, 2018
Truthfinder looked very promising. However, after waiting over 10 minutes of them "gathering data" and "finding criminal history" they ask you for $27 a month to be able to get any information and would not stop sending emails.
Hi Aaron,
We apologize for any misunderstandings, but we do not claim to be a free service. TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use.
Sincerely,TruthFinder Support
Original Review: Sept. 24, 2018
I signed up for Truthfinder paying $27.99 per month. A few months back I canceled yet they continued to bill me. I let it go because I continued to use the service. I paid the monthly renewal on 9/16/18. Ten days later I canceled my service through the website. I even received an email confirming I had canceled and would no longer be billed. Within a half an hour, I was billed $27.99 despite that I had canceled and had JUST paid the monthly renewal free ten days prior. I am starting to think this company intentionally fraudulently bills its customers.
Hi Janelle,
We will reach out to you privately to review your TruthFinder account with you.
Sincerely,TruthFinder Support
Reviewed Sept. 23, 2018
Easy, quick info available. Found just what I was looking for. Need potential buyer's address for bill of sale, so this was a big time-saver for me all around. Thanks for making it so easy for me; I will certainly return to this site. :)
Hi Eva,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Sept. 22, 2018
I joined Truth Finder paid my fee. Then searched my own info. They found it. Since I was also curious about two of my sons and a couple other family members and felt it would be nice. Well they notified me they found them all and how to access the info. They told me I could download the report then in order to open each section of the report I was to pay a little more. It was to cover the hard copy I wanted so $1.29 sounded ok so I paid. The first section downloaded but again they asked for more money to open. I thought my payment didn't go through (it did) and replayed. When it happened again I said oh no. It was time to go pick up my grandchildren so I closed out the site. Tried to cancel online c.
Got a sorry to see you go and forgot about them. I tried three times online to cancel but no go. I then canceled them via PayPal. Learned needed to contact them as well. That turned into another nightmare. The number from their cancel site was for flagged gift cards. When I was at end of offers the phone went dead. The phone's robot voice had indicated I would be transformed to a helper. My third call got a human who informed me they would transfer to the person that could help me. After three attempts with him saying I would get my cancellation number after I accepted their $100 gift card.
When he realized I just want canceled. He hung up. I recalled and this time got told wrong number. Long story short I closed my PayPal account and canceled my visa card. I read that some opened their reports but erroneous info, would be happy with that as could get it corrected. Can't do it without knowledge. Never again don't waste your time.
Hi Luella,
We apologize for your frustrating experience with TruthFinder. We will reach out to you privately to get this issue resolved.
Sincerely,TruthFinder Support
Reviewed Sept. 21, 2018
This is quick and easy. Helps in a lot of ways. Family members or friends. I appreciate the help. I'm glad to be a part of it. Very successful. I like it. Everybody I've talked to was helpful. And hope it helps a lot of other people. And you look up anybody you want. They will help right away. Really appreciate it. And hope to continue to be a part of it.
Hi Komega,
Thank you for the positive review and high rating! We're so happy to hear you find our service quick and easy to use. We appreciate your feedback!
Sincerely,TruthFinder Support
Reviewed Sept. 21, 2018
A great service! Very accurate and informative. I recommend this service to everyone. You can find family members. You can find reports on someone you're dating. It's good to really know a person before marriage. Truthfinder is the most accurate application I've found. It has worked for me many times! It's well worth the money!!
Hi Edward,
We appreciate the glowing review! Thank you so much for taking the time to leave your positive feedback. We're so glad to hear you find our service accurate and informative.
Sincerely,TruthFinder Support
Reviewed Sept. 20, 2018
Download PDF link for my report does not work. I called Tech Support and they were unable to fix it. Was told that they would escalate it up to a higher level and they would contact me with the fix within 24-48 hrs. It's now been longer than that and no fix.
Hi Dale,
We apologize for the technical difficulties downloading your PDF report. We will reach out to you privately to provide further assistance.
Sincerely,TruthFinder Support
Reviewed Sept. 18, 2018
This really helped me find the details on my friend. And it helped the search a lot better and I'm glad I chose this and hopefully it will help a lot of other people too. Helps find people easier so whoever wants to find somebody go to Truthfinder. It helps a lot.
Hi Komega,
Thank you for the positive review! We're so glad to hear our service was able to help you find details on your friend. We appreciate you taking the time to leave your feedback.
Respectfully,TruthFinder Support
Reviewed Sept. 17, 2018
The best way to ensure accurate and meaningful results for users is to display information that can be used for a physical comparison. At minimum, height, weight, hair and eye color are required to filter the results for most searches.
Hi Barry,
We appreciate your feedback — it allows us to do our job better. While we are always working with our data providers to get our customers the best information possible, sometimes this data is just not available to us. Thank you for taking the time to leave your positive review.
Respectfully,TruthFinder Support
Reviewed Sept. 16, 2018
This site is useless. I knew more about the person that I was investigating than the site could provide. They were quick to take my credit card information and then not provide a field to set up a password so my account became impossible to access. I requested an email to reset password and never got one. I called the customer service phone number and was on hold for 20 minutes and then got an option for a callback and never got the callback. This site is a scam!
Hi Christopher,
We're sorry to hear you had difficulties logging into your account. We will reach out to you privately to resolve this issue.
Respectfully,TruthFinder Support
Reviewed Sept. 16, 2018
Truthfinder sold my information to a disturbed stalker. Thanks to them a lunatic knows my family lives. Lives have been put in danger because of this. The service that Truthfinder provides is unethical and it should be outlawed.
Hi Eric,
The information contained in TruthFinder reports are records from local, state, federal, and independent sources that are publicly available to anyone. As a courtesy, we provide the option for anyone to opt out of TruthFinder. Once you have opted out, your background report will no longer appear on the TruthFinder site. Your background report will be removed from our website, but as we did not create these records, they will still be available, albeit from different sources. If this is something you would like to do, please feel free to contact us directly at help@truthfinder.com or go to www.truthfinder.com/opt-out/.
Respectfully,TruthFinder Support
Updated review: Sept. 18, 2018
After getting a message from the Truthfinder, I realized the number I called was one digit off from the actual number they had on their site (I dialed a 6 instead of a 9), and the number I erroneously dialed (with the 10 minutes of offers) was not actually theirs... my mistake. I am impressed that they cancelled my membership with a full refund and responded to my complaint so quickly.
Original Review: Sept. 12, 2018
This experience is truly "over the top" in gimmicks, tricks, and poor quality, and difficulty cancelling. In the start-up process where you continuously wait on screens showing slow, continuing progress in getting information for a report on myself, you finally get a monthly subscription offer with a minimum of ~$22 initial charge. I went away from that offer and was then offered a $7 5-day trial, which I accepted.
The report I then accessed was terrible. It was a mishmash of myself and some other guy, with most of the important information for the other guy. This was so inaccurate it was humorous. Then, trying to cancel (20 minutes after subscribing) was a nightmare that could have been a Saturday Night Live skit. When you call the number you are given, you wait through a very long series of pre-recorded offers for other companies. You have to pick the right action to hit at the end of each offer (sometimes pressing #, sometimes *, sometimes nothing) to even stay in the queue. It's like a sick and twisted game of Simon Says. And after 10+ minutes of this, a recording tells you that the number has changed and you have to dial a new one. I then could not navigate to a representative on this new number that was given. I couldn't make this up. I eventually found a place on the site where I was able to cancel, and they stated that I would get my $7 back.
Hi Craig,
Thank you for taking the time to update your review. We're glad to hear we were able to get this issue quickly resolved. Please feel free to reach out to us with any other questions or concerns.
Respectfully,TruthFinder Support
Reviewed Sept. 12, 2018
I have used two background check programs, I'm a newbie, Truthfinder's info is up to date and has more info for the money. Great tool for real property, genealogy, and of course my favorite, who is this new person in my life.
Hi Patricia,
We’re so happy to hear that our service is helping you find what you are looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Sept. 10, 2018
You are the "poster" girls and guys that ever other site should try to imitate but can never duplicate. Why? All you have to do is compare yourself with the competition. Am I getting paid for this posting? Nope!!! I assure the reader of this email the foregoing is the truth and nothing but the truth and I don't need "God's" help to post it.
Hi Nick,
We appreciate the glowing review! Thank you for taking the time to leave your positive feedback.
Sincerely,TruthFinder Support
Reviewed Sept. 9, 2018
I use Truthfinder to weed out the bad apples in the dating pool. I can't tell you how many guys I have found out had domestic violence charges or protection orders against them that I managed to avoid. I check every date out on Truthfinder before I meet them in person and I encourage other dating women to do the same!
Hi Virginia,
Thank you for the positive review! We're so glad you are able to use our service to help keep yourself safe. We appreciate you taking the time to leave your feedback. Happy dating!
Sincerely,TruthFinder Support
Reviewed Sept. 8, 2018
I decided to check out this site by doing a search for myself. I have no middle name. Years ago one of the credit bureaus gave me a dumb middle name comprised of my wife's name. In spite of many requests, the credit bureau never made the correction. Now, Truthfinder, show me as having the false middle name given me by the credit bureau AND it says it has found 5 criminal records on me. I am an 81 year old man who has NEVER had more than a driving ticket. I don't know how to get Truthfinder to correct this false and destructive information about me, but I'm thinking of contacting my lawyer. Beware using Truthfinder.
Hi Robert,
We're sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed Sept. 7, 2018
These people accepted a user who fraudulently used my credit card using an email address that was not mine. They allowed charges to be made and now refuse to reimburse me the full amount charged. This is robbery. They are thieves! They need to be put out of business. If this has happened to me then others have probably been affected. They need to be held responsible. I will notify other authorities and push this until they refund my money!
Hi Carol,
We apologize we were unable to get your situation resolved when you contacted our member care team. Please refer to our previous correspondence with you, or feel free to contact us directly if you have any other questions regarding your case. You can reach us at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Sept. 5, 2018
Found this most useful to verify and confirm historical details originally shared with me. Always good to see clean record and family history as well! I have another 6 or 7 potential partners to screen and will be using Truthfinder more over time...
Hi Larry,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Sept. 5, 2018
I found what I searched for, but what I searched for wasn't enough to justify the monthly expense. Most even were just out of fun and not necessary and removing them makes it even less justifiable. But thank you for your service and I'm very sure many people will find it of great use!
Hi James,
We're glad to hear you were able to find what you were looking for. Thank you for your feedback!
Respectfully,TruthFinder Support
Reviewed Sept. 4, 2018
This has been wonderful! Not only can I find information that family is hiding, I can find the birth dates of friends without looking like a fool for forgetting! Best site ever! I now have my sister calling me with names to look up for her. This site has been a God send when it came to a certain family member.
Hi Beverly,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Sept. 3, 2018
Truthfinder has completely and, apparently, permanently polluted my email account. When I started to take a look at their services, a user agreement with several pages of very tiny print presents itself for your approval. Somewhere in there they state they can and will sell your personal information to third parties. If they put in large bold font “YOU WILL RECEIVE OVER 100 SMUTTY, SALACIOUS SPAM EMAILS A DAY IF YOU AGREE”, I think people would run away. I used to get maybe one or two a day for things like replacement windows or solar panels. Soon after looking at their services I started to get an unusual amount of spam. Now I get over 100 a day of spam for things like Asian milfs, male enhancement products, online casinos, dating sites, etc. When I contacted the company they point out their user agreement and instruct you to unsubscribe yourself from the lists.
So, even though I had concerns about clicking on the ‘unsubscribe’ links (which probably just serve to inform the host your email address is legit), I clicked to remove my email address. Clicking on the link was supposed to send an email to the host to remove your email. Every single one came back as “address unknown, email undeliverable”. I contacted Truthfinder’s customer help desk and after their usual disclaimer response about the user agreement, they indicated they would have my email address removed and it would take 10 days to take effect.
Here we are over a month later and my email account is still polluted. They obviously don’t care as long as they were able to make money off your personal information. I doubt I will never be able to get it back to the way it was. So… If you want to permanently ruin your email account, go ahead and try to do business with these guys. Otherwise, stay as far away as you can. At this point I wish I did.
Reviewed Sept. 2, 2018
Generally speaking, I most always find the info I need to contact old friends, etc., etc. A little disappointed sometimes when I have to pay a premium for the details, but... All in all, this is a great service for anyone interested in checking on folks before they get too close.
Hi Bob,
Thank you for the positive review. We're so happy to hear you are able to use our service to find the contact information of old friends. We sincerely appreciate you taking the time to leave your feedback.
Sincerely,TruthFinder Support
Reviewed Aug. 30, 2018
I use this site to help me in regards to criminal investigations as they relate to the law firm I work for. The information has been helpful, accurate, and unlocked many doors to places I would not have checked otherwise. We work against pedophiles, sex crime suspects, and people who prey on the elderly so the work is vital and the information I need has to be accurate. Thank you for the work you do.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helps you find what you are looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Aug. 29, 2018
Finding all information very good and easy to read. The pdf IS GREAT. The info seems wish there was a way to credit check. Alexandra has no hope or pass from me. Wish we had some more time to check it all out.
Hi Debra,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our reports were informative and easy to read. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Aug. 29, 2018
I fell sick back in 2016 ended up in hospital, then rehab place for six month. I thought I was a goner, so I used this service to locate my sister. It was for a ONE TIME PAYMENT ONLY OF 27.78. YET EVERY MONTH I have been charged. Called the 800 no avail. Taking advantage of a sick elder, sums up who they are. SHAME ON YOU, I HAVE BEEN CHARGED OVER 500.00 AND NO END IN SIGHT.
Hi Fred,
We apologize for any confusion you experienced in regards to our billing system. When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on this page and in our Terms of Use. A senior member of our member care team will contact you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Aug. 28, 2018
I have wanted to locate and find out about an old friend. The information I have received has been doubtful, showing one of his nephews as a totally different type of relative, not nephew. Information has shown the nephew as owning a store in Charleston. The nephew is a math professor at the University of Chicago. No reliable information about his two sons...only that they supposedly live at his main address.
Hi Linda,
We’re sorry to hear you were unable to obtain the information you were looking for on your friend. Our data is obtained from public records and various other records sources. We are always working with our data providers to get the best information possible, but as our Disclaimer states, there are some cases in which the information may not be 100% accurate. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. We sincerely apologize for any inconveniences you experienced, and we will contact you privately to work out a resolution.
Sincerely,TruthFinder Support
Reviewed Aug. 26, 2018
I found everything I got and wanted and a quitely I am very satisfied with the reports. Would tell all my friends of Truthfinder and I will use it all the time. I really like this website. I will be using the site for everything when I want to look up. Thank you.
Hi Mary,
Thank you so much for the positive review and high rating! We're so glad to hear you are able to find what you are looking for, and we appreciate you recommending our service to your friends. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Aug. 25, 2018
Initially found results of certain family members but some information was incomplete due to certain events unfolding through the years so, the point was moot. The general information was accurate although some was not up to par yet understandable. Can't give away too much information about the person.
Hi Deborah,
Thank you for taking the time to leave your review. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We sincerely appreciate your feedback. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Aug. 24, 2018
I found your site to be very helpful. I did find some discrepancies when it came to looking at my husband's and son's profile. I think because they have the same name and sometimes my son doesn't use the surname the 3rd or III.
Hi Carol,
Thank you for your feedback! We apologize for any discrepancies between your husband and son's reports. There is a chance that individuals with the same name and basic information could match up and show incorrectly on the report. Thanks again for your feedback, and please feel free to contact us at any time if you have any questions or concerns. You can reach us at (800) 699-8081.
Sincerely,TruthFinder Support
Reviewed Aug. 19, 2018
Some Judgements, civil liens etc, are slow to update on the platform. Still remains the best jumping off point for information gathering initial information. A suggestion would be to allow, if your legal team could clear the way, to aggregate from state police & local police arrest records (arrests not convictions). I find this to be the most laking information. I understand laws vary from state to state, however I have been able to access infomation freely through many state and local agencies. Keep up the good work, love the platform and look forward to future updates. P.S. I appreciate the experian connection "dark web" monitoring. I would make availible to your members, known data breaches as some bins, repositories, etc. obfuscate information to deter the evolving "dark web" crawlers.
Hi David,
We sincerely appreciate your honest feedback as it allows us to continue to improve our service. We are constantly working with our data providers to get the best information possible for our reports.
We want to invite you to check out our blog, where you can find more information on data breaches and the dark web. For example, we recently posted this article that we feel you might be interested in: https://www.truthfinder.com/infomania/dark-web/netflix-hulu-hbo-data-breach/.
Thanks again for the positive feedback!
Respectfully,TruthFinder Support
Reviewed Aug. 18, 2018
I could not find a report I wanted. Michael was very helpful and courteous in finding it for me, to the extent rather than cancelling it for the next day, I extended it for another month. I am very comfortable with your company and people. Thank you.
Hi Kathleen,
We are so happy to hear our member care team was able to assist you with your search! Thank you so much for taking the time to leave your feedback. If you ever have any other questions, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Aug. 17, 2018
VERY HELPFUL. VERY ACCURATE. I was very happy when it came to do searches. So much information I would of never received. I enjoy doing my searches and finding out about you I want to know about. I would recommend this site to friends.
Hi Alan,
Thank you so much for the positive review! We're so glad you find our service accurate and helpful. We sincerely appreciate you taking the time to leave your feedback.
Respectfully,TruthFinder Support
Reviewed Aug. 16, 2018
When signing up for Truthfinder, I found it to be very easy. The instructions were self explanatory. I was told about this site by a friend that helped her to find missing family. By signing up, I was able to locate friends that I hadn't seen in almost 30 yrs. Thanks for your help!
Hi Albert,
That's great news! We're so glad to hear our service helped you locate your friends that you haven't seen in almost 30 years. Thank you for taking the time to leave your positive feedback.
Respectfully,TruthFinder Support
Reviewed Aug. 15, 2018
99.8 percent accurate. Finally found out she was cheating before I married her. Thank you so much. Truthfinder saved the day and now I will have a much brighter future!! I've spent a lot on other sites and came up empty. Not this time.
Hi Matthew,
We're glad to hear our service was able to help you find the information you were looking for. We sincerely appreciate you taking the time to leave your feedback and wish you a happier, brighter future!
Respectfully,TruthFinder Support
Reviewed Aug. 13, 2018
I needed a criminal background check and it was incomplete. The dates were also wrong, I don’t how that happens. Very disappointed, and I’m out $30. I hope they try to rectify this. I can’t recommend this site until they do.
Hi Sam,
We're sorry to hear you were unable to find the criminal records you were looking for. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. We apologize and will reach out to you privately to resolve this issue.
Sincerely,TruthFinder Support
Reviewed Aug. 10, 2018
My experience has been wonderful, so far I have found just about everyone I have been looking for. Your format for searching is good, having a possible photo is great, it helps a lot when looking for a common name.
Hi Eleanor,
We're so glad to hear our service is helping you find everyone you are looking for. Thank you for the positive feedback!
Respectfully,TruthFinder Support
Reviewed Aug. 7, 2018
Site provided excellent information. Searched many family members and where their lives had led them, site very accurate, some people I search as I had some unsavory friends and or relatives. I would recommend this site to my friends.
Hi Margielou,
Thank you very much for the positive review! We're happy to hear you were able to find the information you were looking for. We appreciate your feedback.
Respectfully,TruthFinder Support
Reviewed Aug. 7, 2018
Of course the free search isn't free and when I didn't bite, my computer is constantly bombarded with pop-ups trying to get them to buy! I find no way to completely opt out of this search. Won't leave me alone.
Hi Evelyn,
We apologize for your frustrating experience with TruthFinder. You opted in to receive push notifications by clicking “Allow” when prompted on our website. To unsubscribe, go to www.truthfinder.com/unsubscribe on the device you are receiving the notifications on.
Respectfully,TruthFinder Support
Reviewed Aug. 7, 2018
This is the absolute best site for background checks. It has saved me more than once from a scammer trying to impersonate someone else. I am able to know ahead of getting involved that he is someone I can trust. Thank you so much.
Hi Peggy,
We're so glad to hear you are able to use our service to help keep yourself safer when meeting new people. Thank you for the positive review and high rating! We sincerely appreciate your feedback.
Respectfully,TruthFinder Support
Reviewed Aug. 6, 2018
It was better 3 months ago. You've taken some of the information and added to a premium which wants more money. I'm probably going to discontinue shortly. I think the money I'm spending now should be sufficient. It's a great service but you are requesting upgrades and I don't have it.
Hi Mickey,
Thank you for your feedback. We will reach out to you privately to work out this issue.
Respectfully,TruthFinder Support
Reviewed Aug. 6, 2018
Truthfinder, LLC has presented a website that is easy to navigate, understand, with verified ACCURACY & extensive resources to follow through on PIF dockets. Additionally, prompt correction of any discrepancy. HIGHLY RECOMMEND investing in phone research option as this has lead to many absolute resolutions.
Hi Anne,
Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback. If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Aug. 6, 2018
I found AKAs that mean watches bank accounts and found connected to my mom's address and perpetrator's family name in her neighborhood too. Found more now. Using to figure out a serious matter that may be connected to my family's personal serious matters where lack of evidence prevented any police intervention. So seeking diligently it may really help me with a better idea of stalkers that may be involved in other more serious illegal activity as I alleged. Emails that mean the same as bank accounts. It is very serious because my family were victims too of bank crimes and it involves them too. I had separate matter and it is now looking like it could be same parties that are much worse criminals so I gave to my former ATF agent tenant and he gives to police. It is good start and he has some jurisdiction too.
Hi Michelle,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Aug. 5, 2018
Waste of money... Answered an ad on FB about TruthFinder, filled out all the required info, when the report was returned I could not believe the mis-information gathered. No current phone number, had the same one for over 10 years now, no current email, again, had the same one for over 10 years. Had me listed as the current owner of a business I sold over 18 years ago, new owner even changed the business name, yet I'm listed as the owner of the business under the new name. I know all of the findings are gathered from public records but this was so far off it was ridiculous. Waste of $27 dollars.
Hi Timothy,
We understand how frustrating it is when you don't find the information you were expecting in your report. We apologize and will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed Aug. 5, 2018
I am surprised DMV site shows their link for list of traffic tickets. I paid and there was no mention of tickets whatsoever. Also the info is incomplete and which can easily be googled. I should get a refund.
Hi Sachin,
We're sorry to hear you were unable to find the information you were looking for in our reports. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed Aug. 4, 2018
Do a search on yourself but DO NOT PAY at the end! I did a search on myself just for the heck of it; my profession requires a current background check by the DOJ so you know that I have a clean background, but this site leads you to believe that I am not who I say I am or that I am a criminal! Sensational headlines pop up throughout the search such as "Caution-may contain graphic content!" and "Warning! Content may be Graphic" as well as caution logos throughout along with a list of relatives with caution logos next to them as possible criminals! It's all marketing to get you to purchase the report, which is a membership type recurring charge - so be very careful with that also. Disclaimer as to the accuracy of information provided in the fine print inadequately offsets the sensationalized headlines.
Hi Margaret,
Thank you for your feedback. We provide adequate verbiage of what public record information a customer can expect to find in our reports, and our billing terms are conspicuously explained prior to signing up. We provide this information so that our users can make an informed decision on whether or not they would like to purchase a subscription. If you're unhappy with the information found in your report, you do have the option to opt out your background report from the TruthFinder website. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. You can reach us at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed Aug. 3, 2018
I did a background search on myself. My name isn't correct. My relatives are people who are no longer related and have not seen since childhood. One person I didn't even know and I researched. It's my friend's stepdad who never lived with me. Do not trust this. I only lived in one city. It stated I did and address was almost correct. The street name was misspelled. Not same name. Different spelling. It was a make believe address I guess. My mom has same name kind of but according to Truthfinder we are both same name and both are not correct. Stupid crap pisses me off.
Hello,
We hate to hear you were unhappy with the information found in our reports. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed Aug. 2, 2018
This service is TERRIBLE. One quick example ought to be enough... My current job? Well if you search me you will find out I am the OWNER... yes, OWNER of the United States Air Force... I own it according to Truthfinder - YEP. So much else is wrong too and most of the "associates" are well... people I never met. Much of what they find are people who lived in your former addresses and then suggest YOU may have lived with them. No marriage, divorce or children info - NONE. My other jobs are also places I never worked at... or owned (they missed that I owned a few states too :)) and they have the WRONG LinkedIn profile. So "some" of this is correct but probably 50, 60% or more is total garbage.
Hi Don,
We hate to hear you were unhappy with our service. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed Aug. 2, 2018
Surprised to find so much detail that allowed me to connect the dots. It's A real eye opener, wish I would have had this 20 years ago, my life would have been different. Too bad we can't do the past over, Thank you.
Hi Louis,
Thank you for the positive review and high rating! We're glad our reports provide you with the details you are looking for. We appreciate you taking the time to leave your feedback.
Respectfully,TruthFinder Support
Reviewed Aug. 1, 2018
It was easy to order, can pay via PayPal, reports are accurate and give me guidance to look for public record detail. I like the identity monitoring feature and the ability to download PDF files. The associates and neighbor sections are less useful for me.
Hi Ursula,
Thank you for the positive feedback! We're so glad you find our service useful and easy-to-use. Thanks again for taking the time to rate your experience with TruthFinder.
Respectfully,TruthFinder Support
Reviewed July 31, 2018
In the past three days, the last attempt was at 2 36 pm IST, Your Company Truthfinder has been trying to defraud and cheat me of subscription cost from my credit card, That is a VISA card and ends in… **. Twice my Credit Card Managers have prevented unlawful payment, and shut down my card, to protect me from this fraud. As you well know that these digital records are present, and they are proof that your company is trying to take a subscription or 27 U$, that I am not aware of .
I did use Truthfinder for a month, a few months ago, and then discontinued the subscription and also mentioned when asked by a pop up prompt Why do you want to leave. I gave the answer, that I did not need the same. This has happened thrice, one more time of your disgusting fraudulent behaviour, and attempt to defraud me, and I will inform the FBI and the Police in NY, USA. I will also start legal proceedings and ensure that you pay for your attempt to cheat and defraud. I am sure that I am not the only one but that there may be 1000s of similar attempts.
Cease and desist from attempting to defraud me and others immediately. 24 hours ago I sent an email to help@truthfinder.com with the above message but there has been no reply. Which means that there is no intention to reply or remedy the attempt to fraud and cheat. Take good care or you will be out of business very soon, once you get a bad name and lose the legal case/s.
Hi Richard,
We're sorry to hear you had a bad experience with TruthFinder. We will reach out to you privately to get this issue resolved.
Respectfully,TruthFinder Support
Reviewed July 30, 2018
I used this website one night in May and just a few days after I called and spoke with a woman who works for this company and she canceled my subscription. I confirmed with this woman that I would no longer be charged after the one time, she said that was correct. Three months later I have been charged every month and every time I try to call their 24/7 7 day a week phone number NO ONE ANSWERS. THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN. Absolutely ridiculous service. They have stolen $60 from me after cancelation. No one use this website.
Hi Marisa,
We apologize for your frustrating experience with TruthFinder. We will reach out to you privately to get this issue resolved.
Respectfully,TruthFinder Support
Reviewed July 21, 2018
I wanted to check how Truthfinder would work for myself and several friends. Basically it reads all the public databases and makes assumptions on what it finds. In the criminal data, it said I was arrested for DUI; I don't drink, and I've never been arrested for anything. Yes they said I had a ticket for speeding too, which I did... Must have been over 50 years ago. I had a ticket for failure to use a blinker directional light once (it was recorded twice.) In the category of addresses and people I may have lived with, they had me living with relatives and ex wives, in various places where I've never lived. They had me living with people who either before me or after me owned the postal boxes I had had, or the residences I owned, but sold many years ago. Basically there is too much misinformation to rely on this service for a fee.
Hi Paul,
We're sorry to hear you found some inaccuracies in your report. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed July 21, 2018
The phone numbers and e-mail addresses returned in the results of my individual searches were either wrong or 'out of date.' Only one search had accurate, current contact information. This is very disappointing. But... it has been a long time since I had any contact with most of those individuals.
Hi Jim,
We appreciate your honest feedback. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us or may not be 100% accurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed July 20, 2018
I have been living outside the US for 15 years and lost track of many friends and relatives. This year is the 50th year reunion of my Medical School class and there will be a special program. I used Truthfinder and other programs to locate many classmates. The format of the program is easy to use. There's a lot of data on real estate and addresses of neighbors that would be helpful for real estate agents and "skip tracers" that work for collection agencies. There is very little data from public records of professional licenses. Truthfinder seems only to have pilot licenses and hunting licenses. It was much easier to use another search engine and enter a name and MD to find classmates. Every State has a database of licensed doctors, nurses, dentists, architects, real estate agents, etc. that could be integrated into the Truthfinder search engine.
Hi Phillip,
Thank you for your feedback! We're glad to hear our service was able to help you locate some of your classmates for your upcoming 50th reunion. Thanks again for taking the time to leave your positive review.
Respectfully,TruthFinder Support
Reviewed July 17, 2018
I have found several ARRESTED people who are and are not related to me, so far!! I intend to continue searching !! One of the Arrested people is a grandson of mine. Another arrested male is my Granddaughters EX lover living in a town area about 40 miles from my home. THANK YOU, LORD, FOR PROTECTING US FROM HIM!! AMEN.
Hi Karen,
We're happy to hear you were able to find the information you were looking for to help keep you and your family safe. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 15, 2018
I depend on Truthfinder to provide me with information on both friend and foe. When people threaten me or perform negative acts against me, Truthfinder keeps me updated with what I need to know to protect myself. I am no paranoid but I am cautious because I happen to have been exposed to some people that can be classified as criminals.
Hi Stanley,
We're happy that our service helps you find the information you are looking for. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 15, 2018
The reports are outstanding. If there's one thing I would add is association to the primary person. i.e. siblings, parents, friends, etc. Also, if possible, in some instance the relationship between the relatives. The source of information is listed; that's a good thing. Thanks.
Hi Rhonda,
We appreciate your feedback! Thank you for taking the time to leave your positive review. We're glad to hear you are happy with our reports.
Respectfully,TruthFinder Support
Reviewed July 13, 2018
I had been searching for an old friend for a long time using Google search and Facebook but hadn't used Truthfinder to locate her until today and I was able to locate her within minutes of my search. Thank you Truthfinder for helping me locate her and making it so easy to find her.
Hi Britt,
That's great news! We're so happy to hear our service was able to help you locate an old friend of yours. Thank you for sharing your positive experience with TruthFinder.
Respectfully,TruthFinder Support
Updated review: Sept. 5, 2018
Very please with TruthFinder.
Original Review: July 13, 2018
Information I found was not up to date and relationships were missing. Just frustrating because I needed those updates. On another search, it did not give the dates of marriages and divorces, which I needed for personal information to fill out.
Hi Barbara,
We're sorry to hear we were unable to provide you with all of the information you were searching for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed July 12, 2018
Very good way to find out what information is available for others to see at any time. Also a good way to correct any wrong information on yourself, family members, and remove people that do not in your report and their association. Also can find and track sex offenders near your location.
Hi Sydney,
Thank you for the positive review and high rating! We sincerely appreciate you taking the time to leave your feedback. If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 11, 2018
Wanted to locate an old high school teacher. The search reporting made it very easy to do so. I wasn't sure if he was still alive even, but the search results provided me with all the information that I desired. I've used this service before and DO appreciate its thoroughness!!!
Hi Mary,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 11, 2018
The first time you use Truthfinder, it asks you a whole bunch of questions about the person you're trying to find, and it takes about 15 minutes, like it's going through a million databases. When you finally do get the report, it's pretty underwhelming. The information it does pull up is the same stuff I could just find myself. For instance, it doesn't include immigration information about how a certain individual got into the country or where they were born, or any educational information.
A few things were grossly wrong - it said he worked for a doctor in Illinois when he never lived anywhere but Florida. In other searches, it failed to pick up Facebook accounts that people had opened in their own names. It seemed to provide a lot of extraneous information. I really don't care about everybody the subject of my search has ever rubbed elbows with, or whether there were sex offenders living near his or her address in 1995. Honestly, I think it IS kind of a scam.
Hi Carole,
We're very sorry to hear you found some inaccuracies in our reports. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in our reports may be incomplete or inaccurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed July 9, 2018
I wanted to double check my own information to make sure it was correct. Most of it was, but some was not and I couldn't delete it. Otherwise, it was very informative and interesting. I would definitely recommend this program.
Hi Renee,
Thank you for the positive feedback! We're glad that you found your report to be informative and interesting. If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 8, 2018
Easy to use, very satisfying. The only thing is there is a lot of Weeding to do. By weeding I mean looking up person's last seen thirty years or so ago, all I had to go on is the timeline at that time. But information needed was mostly there.
Hi William,
Thank you for the positive review and high rating! We sincerely appreciate you taking the time to leave your feedback. If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 7, 2018
Tried this out to see if my own information was correct, sure enough it was accurate. There were a lot of people associated with my address and know possible relatives. A lot of them connected to the address I had lived or previously lived. There are several people with my name and I did have an issue a few years back with my identity taken so I monitor my credit report and look myself up often. With so many hackers out there and misspellings of my name I thought I would find inaccurate information, but no.
I recalled all addresses or addresses that were linked to people I had lived with. The user interface on a cell phone was a bit rough but all in all I say it was a good adventure. I have canceled my membership and was sent the confirmation email so I await my credit card statement. If you are vigilant with memberships, you should cancel right away. My 7 day trial was pitched and canceled all in the same day. I will update in a week or two but so far I am satisfied.
Hi Leti,
We're so happy to hear you were satisfied with the information found in your report! Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 7, 2018
I subscribed and unsubscribe within a couple of hours, would have been sooner if it wouldn't have taken me so long to find out how to unsubscribe. This service is very misleading and the advertising is deceiving. The information I was looking for was not there. So I done a search for someone with multiple, known arrest and criminal history. And nothing showed up with Truthfinder. I found more using Google than on here. I spoke to a customer service rep. and told him how unsatisfied I was, and wanted to cancel the subscription. Told him how misleading the advertising was. Never offered a refund or even partial refund. I would not recommend this service to anyone. If you can search Google, you can find just as much, and more than you can on Truthfinder.
Hi Matt,
We apologize for your frustrating experience with TruthFinder. We work really hard to make our reports as thorough as possible, but some states and counties do not release their records to the public which sometimes impacts the quality of our data. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Updated review: July 13, 2018
I appreciate TruthFinder's prompt response to my concern. I had not realized my rating would be "public"; rather, I expected it to be a private message to the company. Nonetheless, my concern was addressed, and I assured the company representative that I had indeed found TF's information very helpful. I continue to use it regularly, in conjunction with other informational databases specific to our needs. I am extremely impressed with TF's connection with me as a user of their services.
Original Review: July 4, 2018
Somewhat useful. Unfortunately, in many cases the information I have from my own research (e.g. Charity Tracker) is more detailed and more up-to-date than that on TruthFinder. It causes me to question how frequently your data is reviewed and updated.
Hi Christine,
Thank you for you honest feedback. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but occasionally some data just isn’t available to us or may not be 100% accurate. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed July 3, 2018
This service is very straightforward and easy to use - no complicated questions, and the results are really complete. It is also helpful to be able to filter out items I find are irrelevant before I produce a final report.
Reviewed July 2, 2018
It was easy to get set up with your programming, including which payment plan and other data. Once on board the program it is very easy to use. Type in the name, city, or a phone number and there you go. In about 30 seconds you'll know more about that individual than most of their long time friends.
Hi Robert,
Thank you so much for the positive feedback! We're so happy to hear you found our site easy to use. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed July 1, 2018
Best internet information finder I have ever used on the internet. Very comprehensive and accurate. I would not hesitate to recommend. It should be utilized for anyone you are getting involved with personally or business. Great.
Hi Val,
Thank you for the positive review and high rating! We're so glad to hear that our service is helping you find the information you need. Thanks again for taking the time to leave your feedback.
Respectfully,TruthFinder Support
Reviewed June 29, 2018
Found a sister in law who had moved away and remarried many years ago. Thank you for providing the info needed to discover my wife's sister. I would recommend the service to anyone who is in need of research for family or friends that have been out of touch for a while.
Hi Gregory,
That's great news! We're so happy to hear our service was able to help you find your sister-in-law. Thank you for the positive review and high rating!
Respectfully,TruthFinder Support
Reviewed June 28, 2018
Is more accurate and informative than any other background checking site. More comfortable on who I let daughter date now. I even appreciate checking myself and having opportunity to let the site know what is accurate. Plus now I think someone may be using my info in Texas somewhere. 2 for 1 kinda thing.
Hi Robert,
Thank you for the positive review and high rating! We're glad to hear our service is helping you find the information you are looking for. If you ever have a question, or need help with our website, you can reach our US-based member care team at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed June 26, 2018
Tried to find several persons and had very little luck: information missing. A lot of persons was not listed: mainly ladies that has married: no information for and most phone numbers were outdated. I looked up at least twenty or more person and they would not come up, even with the city and state listed.
Hi Wayne,
We apologize you were unable to find the information you were looking for. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or out-of-date. We will reach out to you privately to work out a resolution.
Respectfully,TruthFinder Support
Reviewed June 25, 2018
Still the best bang for the buck for data aggregators! I believe you guys are not tagging all public records sources that are readily available, as I have tried a few other service and found some helpful information there that your service did not provide. Your added feature of "Dark Web" monitoring is nice. I believe some tweaks to your "mining" algorithms is warranted. Otherwise, I continue to use your services. Good stuff, keep improving.
Hi David,
Thank you for taking the time to leave your review. We are always looking to make improvements to our site, so we really appreciate your feedback!
Respectfully,TruthFinder Support
Reviewed June 23, 2018
I had no idea about some information from long ago and some recent results. I think I pushed most of it out of my head and made an effort to not go back and think about things. I was pretty content since leaving the service but a jarring reality sometimes comes and kicks you in the butt.
Hi James,
Thank you for taking the time to leave your review. If you ever have a question, or need help with our website, our US-based member care team can be reached at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed June 22, 2018
The first person I wanted was listed at the top, even though the person had a common last name. All the information I needed such as age, address were available and more. I have told many people about this website!
Hi Marilyn,
That's great news! We're so glad to hear that our service is helping you find the information you need. Thanks so much for the positive feedback and high rating, and if you ever have a question or need assistance with your search, our US-based member care team can be reached directly at (800) 699-8081.
Respectfully,TruthFinder Support
Reviewed June 21, 2018
Thought I could use this in my work but when I checked myself and my family, I found it to be so inaccurate as to be completely useless. Sure there are nuggets of truth but they are all mixed up with wrong information so it is impossible to know what it's what. Don't waste your money.
Hi Alina,
Thank you for your feedback. We do not own the public record databases — we simply compile public data. Sometimes, due to circumstances beyond our control, the information in your report may be incomplete or inaccurate. You are also reminded to review our Terms of Use. Specifically, TruthFinder cannot be used for business purposes. Please contact us at 1-800-699-8081 or email us at help@truthfinder.com if you have any questions about the use of TruthFinder.
Respectfully,TruthFinder Support


